11

Regarding the EC261 regulation, I know Article 7 (compensation) doesn't apply if the flight is cancelled more than two weeks in advance. However, it's always been my understanding that Article 8 (right to a choice between a refund and re-routing "at the earliest opportunity") and Article 9 (right to care) apply regardless, the latter provided I haven't opted for a refund.

However, the Irish national enforcement body just told me Article 8 and 9 don't apply either if the flight was cancelled two weeks or more in advance, and that I can only get a refund and am on my own in terms of getting home.

Is this really the case? Some clarification would be appreciated.

UPDATE Thankfully turned out only the phone representative was incompetent (which is bad enough!) The "Air Passenger Rights Manager" e-mailed me saying they'll log my case and that I should drop them a message if Ryanair rejects my claim for reimbursement for two rail tickets (I was originally going to book KLM to get home but went with Ryanair+rail)

CC BY-SA 4.0
2

0

You must log in to answer this question.

Browse other questions tagged .