[speaker001:] Hello. How can i help you today? [speaker002:] Hi. My name is Chloe Zhang. I am curious as to when my promo code expires. Would you be able to tell me? [speaker001:] Yes let me look into this im sure we can find a solution. Okay I've looked into this for you Promo codes will expire 7 days after they are issued. [speaker002:] Ok. [speaker001:] Is there anything else I can help you with? [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] i need to make sure i am getting my package tomorrow i got an email stating it would be delivered some other time [speaker001:] I'll be glad to help you with that. Would you provide your full name, please? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph! To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] Account ID: ZPSSKNGUQR 9503594314 [speaker001:] Thank you! To confirm your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] josephb3@email.com Order ID: 9503594314 josephb3 [speaker001:] Perfect, thank you. I have checked in our system, and unfortunately the email you received was accurate: the delivery date on your order has changed. [speaker002:] ohh i am sorry to hear that ok then [speaker001:] Would you like me to request a change of date for you? I can see if it's possible to move up the delivery time. [speaker002:] yes please [speaker001:] All set! I have requested a change of the delivery date for you. Is there anything more I may help you with today? [speaker002:] thank you so much! [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi How can I help you [speaker002:] Hi I have a few questions about my account. [speaker001:] I'm happy to help what are your questions. [speaker002:] I need to know what member level I am Joseph Banter is my name [speaker001:] Do you have your account id and order id [speaker002:] No. I don't have the account ID and I haven't placed the order yet I'm just trying to see if my account is eligible for free international shipping [speaker001:] Oh very good I can check that Yes, it shows that you are eligible for free international shipping [speaker002:] Great. Thank you. [speaker001:] Anything else today? [speaker002:] That's all for today. [speaker001:] Have a nice day [speaker001:] HI [speaker002:] Thank you for contacting AcmeBrands, how can I help you today? [speaker001:] I want to upgrade an order I have with you to overnight shipping [speaker002:] Certainly. Can I have your full name or account ID? [speaker001:] Name: Rodriguez Domingo Account ID: YHEZYJIYOT [speaker002:] Thank you, and do you have the order ID? [speaker001:] Order ID: 4634036171 [speaker002:] Great have you received an email with the shipping status of your order? [speaker001:] Yes [speaker002:] What was that status? [speaker001:] Order Received [speaker002:] And what is your membership level? [speaker001:] Member Level: Guest [speaker002:] Great, we can upgrade your order to overnight shipping. The cost will be $20 will it be ok if I charge that to your credit card on your account? [speaker001:] yes [speaker002:] Great, I have updated your shipping to overnight. Is there anything else I can help you with today? [speaker001:] no, thank you for your help [speaker002:] Thank you and have a great day! [speaker001:] How may I help you? [speaker002:] Hi, I think I am missing a $40 credit from a subscription refund. [speaker001:] I am sorry you have this issue Give me your full name and account id [speaker002:] Rodriguez Domingo, I don't have an ID [speaker001:] Give me your username, email and order id [speaker002:] I don't have any of those items. [speaker001:] okay. Give me a moment to check. I have generated a promo code for you. You will get your credit back with it Promo code: IR6WJ [speaker002:] So, I have to buy something to get my credit? hello [speaker001:] No. You just need to navigate through your account. You will see a section for promo code. Input the code above and your credit will be re added. No need to make a purchase [speaker002:] ok [speaker001:] Would this be all for today? [speaker002:] yes [speaker001:] Have a nice day [speaker001:] I would like an extension on my subscription. [speaker002:] HI. How can I be of help to you today? Sure, Can I start by getting your name? [speaker001:] Joyce Wu, [speaker002:] One moment, Ms. Wu. I'll also need your Account ID and Order ID to access your account. [speaker001:] ZATWQPZKKQ 3946709072 [speaker002:] Great. And you wanted me to give you an extension of time to pay your subscription, is that correct? [speaker001:] yes [speaker002:] Sure, I'll just need your membership level, do you have that? [speaker001:] bronze [speaker002:] I'm sorry but Bronze level members do not qualify for an extension. [speaker001:] Can I speak with the manager? Tell him to call me at 654-4308 [speaker002:] Of course. Let me note your number. [speaker001:] Thanks [speaker002:] You are scheduled to receive a call from our manager regarding your extension. Is there anything else that I can help you with today? [speaker001:] no [speaker002:] Have a great day! [speaker001:] Hi! How may I help you? [speaker002:] Hi! How much do you charge to gift wrap items? [speaker001:] We charge a fixed price of $4.99 per item, but it depends on the size of the item. We also allow you to add messages of up to 300 characters! Does that answer your question? [speaker002:] Not really... I have to have a Jacket wrapped, could you get me a quote on giftwrapping that? [speaker001:] It would just be $4.99:] May I help you with anything else? This chat will automatically disconnect after several minutes. [speaker001:] Thanks for contacting Acme. How may I help you today? [speaker002:] Hi I'm confused about my shipping date [speaker001:] Okay, I can check in on that for you. Are you asking about an existing order, or about the shipping times on new orders? [speaker002:] Existing order I knew the shipping date would be April 3rd, but the email I got said it's April 10th [speaker001:] Oh, I'm sorry to hear that, let me see if I can clear this up for you [speaker002:] I'm sorry the sipping date I knew would be April 2nd tomorrw afternoon [speaker001:] Ah, no problem. But to begin with, I'll just need some information regarding your account. May I have both your full name and your account ID and your order ID as well, if you have it available [speaker002:] Rodriguez Domingo, acct ID 6GBADIGUJL order id is 6506900913 [speaker001:] Oh, sorry, I just need two more things to check on an existing order. May I ask your email address and your username [speaker002:] rodriguezdomingo841@email.com and the username is rodriguezdomingo841 [speaker001:] There we go, I have your order now. And you wanted to confirm that your shipping date should be April 2nd, is that correct? [speaker002:] yes [speaker001:] I'm sorry to say that it looks like the shipping date is indeed April 10th, and that the email you received was correct. However, since the wrong shipping date was an error on our part, I can go ahead and change that for you [speaker002:] Well, then I've to wait for that. Thanks anyway. [speaker001:] It seems like you were given our slowest shipping speed instead of overnight, but I can just manage to squeak in a change before the package leaves the warehouse [speaker002:] That would be nice. please [speaker001:] That's not a problem. Your shipping date has been changed, and your order should proceed as you originally intended [speaker002:] Thanks a lot [speaker001:] You can go ahead and disregard that email now. Unless there is anything else I can help you with? [speaker002:] ok Thanks bye then [speaker001:] You're welcome. Good bye [speaker001:] Hello, how may I help you? [speaker002:] There is a problem with my bill [speaker001:] What seems to be the issue? [speaker002:] I got charged twice for an item that I bought and would like to get my money back [speaker001:] I'm sorry to hear about the issue. Can I get your full name, account ID, and Order ID to pull up your account? [speaker002:] Joyce Wu AVT9UMXDIG 8800242058 [speaker001:] What is your membership level? [speaker002:] Silver [speaker001:] How much were you overcharged? [speaker002:] $99 [speaker001:] Sorry, it does not look like you are eligible for a refund. I do not see an issue with the order in our systems. [speaker002:] I have a copy of the bill. I ordered one pair of Tommy Hilfiger boots for $99 and got charged for 2 pair [speaker001:] Unfortunately, that is not what our systems say. There is nothing else I can do for you. [speaker002:] I would like to speak to a manager. This is ridiiculous. [speaker001:] I've escalated this to a manager. You will be contacted shortly. [speaker002:] Ok. Thanks. [speaker001:] Is there anything else I can help you with? [speaker002:] No, that's all. [speaker001:] Have a great day [speaker001:] hi how can i help you? [speaker002:] The search bar on your website BLOWS. I keep searching for Guess shirts, and I'm getting Calvin Klein boots. What the what, man? [speaker001:] that is not good! you are having trouble with our website search bar is that right? [speaker002:] Yep, that's it. [speaker001:] I can make some suggestions and, sorry for the trouble the first thing to do is to logout & then log in again [speaker002:] Alright, here goes... Nope, nada. What else can I try? [speaker001:] will you try searching for a different item please? [speaker002:] Ha. I'll try searching for Calvin Klein boots, since that's what it keeps showing me anyway. [speaker001:] heh. did it work? [speaker002:] Well what the hell. It DID work! Might wanna tell your website team to get that sorted. Thanks a lot for the suggestion! [speaker001:] wait, now try Guess shirts again let's be sure [speaker002:] Yeah! That's a neat magic trick! [speaker001:] unless you would rather just go ahead with the boots [speaker002:] Now I see the Guess shirt that I want! [speaker001:] oh good. is there anything else today? [speaker002:] That's it! [speaker001:] great. come back soon! [speaker002:] Stay safe! [speaker001:] and have a splendid day [speaker001:] Hi there, how can I help? [speaker002:] hello, I am Sanya and I need help with an item out of stock it's a pair of jeans by Tommy Hilfiger [speaker001:] Hi Sanya, could I get your last name as well so that I may pull up your account? [speaker002:] sure, it's Afzal I'm a Silver member [speaker001:] Perfect, thank you for that. I will check on the item now. One moment please. [speaker002:] thank you [speaker001:] I will write up a report about this item being out of stock and will notify the correct department. Is there anything else you needed? [speaker002:] I really wish to buy this item, my order ID is: 7415930710 can you ship it to me as soon as you get it? [speaker001:] Sure, I can order it for you but it will be on backorder. It will ship when it becomes available. [speaker002:] that would be perfect [speaker001:] Did you want to use the same credit card that you have on file with us? [speaker002:] yes do you have my address? [speaker001:] Yes, everything is all set. It will ship as soon as it is in stock. Is there anything else I can help with? [speaker002:] no thank you, you've beeen extremely helpful I wish to hear from you soon with good news! [speaker001:] Glad to help! Hope you have a great day! Bye now [speaker001:] Hello How can I help you today. [speaker002:] Hi I would like to return this jacket. Unfortunately it was stained. It was stained before I received it. [speaker001:] Can I please have you Full name or Account ID? Sorry to hear the item was stained. [speaker002:] Yes, my name is Chloe Zang thank you [speaker001:] Now I just to validate purchase Can I have yourUsername Email and Order ID and we will get this going. [speaker002:] cz759142@email.com and 7931786530 [speaker001:] Can you also telll me your membership level. Thank you. I will just be a moment. [speaker002:] Bronze [speaker001:] I am sorry can I have UserID please. [speaker002:] cz759142 [speaker001:] Thank you. Was this puchase in the last 30 days? If the purchace was in lat ninety days. I can set up a return for you. I need to print out a lable. Can I have your address please? Are you still there? This chat will end due to inactivity. We are here to help. [speaker001:] Hello, how can i help you today [speaker002:] HELLO I want to know if my shopping cart qualifies for free shipping because i hinking of buying stuff [speaker001:] The items will qualify for free shipping if the cost exceeds 25.00. If not there is a flat fee of 4.99 [speaker002:] oh ok thank you [speaker001:] No problkem have a nice day [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Um hi, sorry to bother you with this...I keep trying to click on the search button to search up some items and it's not loading at all? I keep getting that spinning wheel indicating it's trying to do something but it hasn't changed. [speaker001:] Oh, I'm sorry to hear that. I might be able to offer up some ideas, and hopefully one of them will work [speaker002:] Alright, let's try it! Two minds are better than one from what I hear [speaker001:] and is it the search function that's giving you the most trouble today, or is it the whole site that's giving you spinning wheels? [speaker002:] Yeah it looks like it, rest of the site works fine just the search button is not wanting to play along [speaker001:] Okay, I have a few tricks that have helped customers in the past, and even myself when I was surfing at home once My apologies if some of these sound simplistic, but often they really do work [speaker002:] Oh totally understand, lay them on me [speaker001:] May I first ask that you simply log out of the site, and then log back in We will still stay connected [speaker002:] Alrighty logging out now Anddddddd still not working [speaker001:] Okay, that was at least worth a try. [speaker002:] It was indeed [speaker001:] Something else that often helps, are you able to clear out your browser cookies. Sometimes the site can get a bit clogged [speaker002:] Let's see if that'll help. I tried it earlier but maybe second time is the charm Hmmmmm..... Oh I think we're getting something Eyyy it's working again [speaker001:] Ah, I'm glad to hear that [speaker002:] Thanks so much for the help. [speaker001:] You're very welcome. Is there anything else I can help with while we're here? [speaker002:] I think we're all good thanks though [speaker001:] Excellent. Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I wanted to check on my order but I forgot my password. can you help me? [speaker001:] Okay, let me check that for you. [speaker002:] Thanks [speaker001:] Can I have your name or account ID please? [speaker002:] Joseph Banter [speaker001:] What is your username? [speaker002:] josban [speaker001:] I can't recover an old password but we can make a new one for you. [speaker002:] that will be fine [speaker001:] I'll just need your PIN number or the answer to your security question. [speaker002:] pin is 488005 [speaker001:] Your new password is: 0ovnb433zhzb [speaker002:] thanks, can you wait while i try it? [speaker001:] Sure. [speaker002:] And I can change it to a new password now, right? [speaker001:] Yes, you should be able to change that once you access your account. [speaker002:] okay, I'm all set. Thanks and have a nice day [speaker001:] Okay, have a nice day. [speaker001:] Thanks for choosing AcmeBrands! What can I help you with today? [speaker002:] I want to check on an order that I made but I lost my phone that I use for 2 factor authentication so I can't get to anything [speaker001:] Okay, I'll be happy to help you out. [speaker002:] thanks [speaker001:] What do you want to know about your order? [speaker002:] the status of it [speaker001:] Sure, do you need to know delivery time, payment information, information about a charge, or something else? Or do you want me to reset 2-factor authentication so you can check things on your own? [speaker002:] that would be cool if you could reset that so I can do it myself...gonna need that done anyway [speaker001:] Sounds good. Can I get your full name or account ID, please, so that I can pull it up? [speaker002:] Joseph Banter [speaker001:] I've pulled up your account. Can I have your email address, please? [speaker002:] not sure which one I used [speaker001:] Okay, do you have your PIN? [speaker002:] I have a security answer [speaker001:] Okay, what is your mother's maiden name? [speaker002:] Singh [speaker001:] Okay. I have sent a reset code to the email address on file. [speaker002:] cool, thanks [speaker001:] I will also send you information on best practices for security. Can I help you with anything else today? [speaker002:] that's it thanks [speaker001:] Okay, have a wonderful day! [speaker001:] How can I help you? [speaker002:] I was trying to view a recent order of mine, but I seem to have forgotten my username [speaker001:] I'm sorry to hear that. Can I have your name? [speaker002:] Albert Sanders [speaker001:] Can I also have your zip code and phone number, Mr. Sanders? [speaker002:] 14110 277-4295 [speaker001:] Your username is asanders1. Do you need help with the actual order? [speaker002:] no just wanted to get back into the account I appreciate the help [speaker001:] You're welcome. Can I assist with anything else? [speaker001:] Hi, how can I help you? [speaker002:] I'm needing to check on the status of my subscription. [speaker001:] Let me check on that for you. One moment please. Can I have your full name or account iD? [speaker002:] Crystal Minh My account ID is ID7TBHIJQI [speaker001:] And what is your question about your subscription? [speaker002:] I would like to check on the status to make sure I still have it. [speaker001:] Do you have an order ID? [speaker002:] 2243746561 [speaker001:] You do have an active subscription. However there is an amount due of $14 and it is due today. [speaker002:] Is there a way for me to go ahead and pay that? [speaker001:] I will provide you a link where you can do that now and in the future, as I will not be able to do that for you. [speaker002:] Okay, thank you. [speaker001:] You're welcome. Is there anything else I can help you with? [speaker002:] That will be all. [speaker001:] Then thank you for being a customer and have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi. I have question about my order. [speaker001:] Sure, I can help you with that! Can I have your name, account ID, and order ID, plase? [speaker002:] Chloe Zhang. chloez73 I don't have an order id [speaker001:] No problem, I've been able to verify your account from the information you provided! What question do you have about your order? [speaker002:] I think the amount is wrong [speaker001:] I see, do you mean that the price of your order was wrong? Or that there was a mystery fee attached? [speaker002:] The search bar is not working on the website When I type something in, I get the wrong information [speaker001:] Oh, I can help you with that, as well! One second, please. Have you tried logging out and logging back in to the site? [speaker002:] yes [speaker001:] How about trying clearing out your browser's cookise? Sorry, cookies*? [speaker002:] Ok.. Do you have another suggestion? [speaker001:] You could also try searching for something else, if the current search doesn't work, and see if this produces the right results? [speaker002:] I will try clearing my browser's cookies Thank you for your help [speaker001:] No problem, I'm happy to continue helping you! If none of these work, then I can inform the Website Team about this issue. [speaker002:] All good. Thank youi [speaker001:] You're welcome! Is there anything else I can help you with today? [speaker002:] No [speaker001:] Okay. Thank you and have a great day then! [speaker001:] Hi [speaker002:] Hi, how may I help you'? [speaker001:] I'm having issue with the webpage it takes forever to load [speaker002:] I see, let's try a few things to fix it. Could you try closing all other tabs and programs on your computer besides our site? [speaker001:] Ok, lemme try that It's still same it loads really slow [speaker002:] Could you try visiting another site and telling me how that site is? [speaker001:] the search engine i used now loaded on time [speaker002:] Could you try logging in and out of your account? [speaker001:] All good now What do you think could have trigggered this [speaker002:] Sometimes an account needs to be logged in and out of again to refresh it. I'm so glad it worked. Anything else today? [speaker001:] No that's all [speaker002:] Have a good one [speaker001:] Hello, how can i help you? [speaker002:] so I open my package from you guys and there's already a wine stain on there! or something it was red it is red they're jeans [speaker001:] I am sorry to hear that, could i get your full name and account ID so i can get this fixed [speaker002:] ok my name is alessandro phoenix my username is aphoenix008 I do not have that number at this time [speaker001:] Okay one moment please. [speaker002:] I would like to return the unworn stained jeans for a proper pair please [speaker001:] Okay, since you are a member you can return it. You are going to need to print out a shipping label with your adress city state and zip code [speaker002:] ok no problem thanks you [speaker001:] No problem, you can then ship it from a UPS drop off center by mail or return it in store. Is there anything else i can help you with today? [speaker002:] ok i print and send thank you that is all [speaker001:] No problem, have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] I want to change the shipping order. I ordered the wrong item. [speaker001:] Glad to help. May I have your full name please? [speaker002:] Alessandro Phoenix [speaker001:] thanks Alessandro. Do you want to remove the wrong item from your order? [speaker002:] yes [speaker001:] Okay. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] 9473833884 PS0PHXCMQN [speaker001:] What is the shipping status? [speaker002:] Out for Delivery [speaker001:] Okay. Can you please also let me have your username and email address to validate this purchase? [speaker002:] alessandrophoenix768,alessandrophoenix768@email.com [speaker001:] Can you reconfirm your email address and order id? [speaker002:] 9473833884,alessandrophoenix768@email.com [speaker001:] Perfect. Your order has been updated. [speaker002:] ok [speaker001:] Is there anything else that I can help you with? [speaker002:] no [speaker001:] Have a nice day! [speaker001:] Hi! How may I help you? [speaker002:] I was just looking at my order and the shipping cost is crazy! Is there anyway to get that waived? [speaker001:] Let's check on that. May I have your full name to see your account? [speaker002:] Joseph Banter [speaker001:] May I now have your username, Order ID and email to verify? [speaker002:] Username: josephb6 Email Address: josephb6@email.com Order ID: 8151790794 [speaker001:] What is the status of your order? [speaker002:] Delivered [speaker001:] What is the shipping fee? [speaker002:] $150!!!! That has to be a mistake, right? [speaker001:] What is your membership level by chance? [speaker002:] Guest [speaker001:] That is the shipping fee alone? What is the cost of the entire order? [speaker002:] The boots were $59 plus shipping of $150. so a total of $209 [speaker001:] A refund has been made for shipping. Anything else today? [speaker002:] Great! That's all thanks. [speaker001:] Have a good day! [speaker001:] Hi, how may I help you today? [speaker002:] Hi, I want to complain because the jacket I want is out of stock [speaker001:] Oh, I'm sorry to hear that Let me pull up your account to see what I can do for you What is your full name? [speaker002:] Rodriguez Domingo [speaker001:] And what type of jacket is missing? [speaker002:] A black Tommy Hilfiger jacket [speaker001:] Ok, I will be writing up a report for the team to review. We really aim to have all items in stock, which is a win-win for everyone [speaker002:] Yea, that makes sense Any idea what's going on today? [speaker001:] Sometimes, the demand fluctuates beyond what we expect Perhaps due to the cold weather we've had lately [speaker002:] Ok, I figured [speaker001:] Thanks for letting us know about this issue Is there anything else I can help you with? [speaker002:] Do you know anything else i can do? [speaker001:] Well, you can try again in a few days to see if the situation has changed If I'm not mistaken, the supply is updated every week [speaker002:] Ok, i'll give that a shot then [speaker001:] Wonderful, anything else I can help with? [speaker002:] No, that's it [speaker001:] Ok then, have a wonderful day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I was wondering if you could get my password for me [speaker001:] Yes I can help create a new password for you. Do you just need your password or help with two-factor auth? [speaker002:] just the password [speaker001:] May I have your full name or account id please? [speaker002:] Joyce Wu [speaker001:] Thank you Joyce, may I have your username please? [speaker002:] Username: jwu91251 [speaker001:] Thank you. As stated before I will need to create a new password since I cannot access the old one. But first may I please have your pin or security question answer? [speaker002:] 404026 [speaker001:] Thank you. Your new password is: vitq4zfazl [speaker002:] Great. Thanks so much [speaker001:] Is there anything else I may help with today? [speaker002:] That is all I need [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi! How may I help you today? [speaker002:] there has been a price discrepancy. the item i want to buy was much cheaper yesterday [speaker001:] Let me take a look at it. Can I have your name [speaker002:] Albert Sanders [speaker001:] Can I have your account id and order id [speaker002:] VTHY2FKQBT. 6457926929 [speaker001:] What was the item? [speaker002:] a pair of jeans [speaker001:] I do apologize for this. Our prices change daily due to supply and demand. I encourage you to continue checking as the price could decrease at anytime [speaker002:] so you can't do anything about it? [speaker001:] No, I can not. I can not control the prices they are set based on supply and demand. [speaker002:] ok. thank you [speaker001:] Anything else I can help with today? [speaker002:] that is all [speaker001:] Thank you for contacting us. Have a great day [speaker001:] Thank you for being an AcmeBrands shopper! How may I help you? [speaker002:] I'm a guest and was wondering how much overnight shipping would cost for me [speaker001:] One moment while I find out for you. Are you in the continental United States? [speaker002:] Yes, in Jacksonville TX [speaker001:] Okay. Overnight shipping cost depends on the weight. Up to 5 pounds costs $39.99, over 5 pounds and up to 10 costs $54.99, and anything over 10 pounds is $69.99. Is there anything else you need? [speaker002:] Ok, thank you No, thanks [speaker001:] You're welcome! Have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] How long is the arm length of shirt by Guess? [speaker001:] Happy to help, may I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] thanks Alessandro. give me a second, please. What size are you looking for? [speaker002:] I am looking for broad shoulder size. large size shirt. [speaker001:] Okay, the sleeve length on the large shirts are 36 inches. [speaker002:] That will fit perfectly for me. Thanks for the info! [speaker001:] Great, is there anything else that I can help you with? [speaker002:] no, have a good one! [speaker001:] Have a nice day! [speaker001:] Hello I need some help [speaker002:] Sure what cna i help you with [speaker001:] I keep trying to search for a jacket for my sister's birthday but every time there are 0 results What's happening?? [speaker002:] Sure! can you please try logging out and logging backin? [speaker001:] ok [speaker002:] Did that work. Are you there? [speaker001:] Hello, how may I help you today? [speaker002:] I am a little upset I checked on my order and found out that you now have the same boots for $12 less I am a little upset I checked on my order and found out that you now have the same boots f For less money [speaker001:] I see. Let's look further into this. [speaker002:] Norman Bouchard 5126302144 ETVLNML8AF [speaker001:] Well this helps. One moment. So this price was different yesterday correct? [speaker002:] Yes [speaker001:] Unfortunately, I have nothing to do with price changes. We use pricing algorithms which often change the prices on a daily and sometimes hourly basis. [speaker002:] Well I understand but I'd like to speak to your manager [speaker001:] Since it seems you are still upset with this matter, what I can do is offer a promo code that should cover the difference. Is that acceptable? [speaker002:] Great I appreciate it [speaker001:] Very well. Here is your promo code: WSUDU [speaker002:] Thank you keep safe [speaker001:] Is there anything else I can do for you today? Thank you and have a wonderful rest of your day! [speaker001:] Hello! How can I be of assistance today? [speaker002:] I want to pay my subscription fee so my membership stays active. [speaker001:] Just so I understand correctly can you confirm that you wish to pay your subscription bill? [speaker002:] Yes. I'm pretty sure it is due [speaker001:] Okay. Can you confirm your Full Name and Account ID? [speaker002:] Joyce Wu My account ID is 6VHKNCUV05 [speaker001:] Great and can you confirm the order ID for your subscription? [speaker002:] 4882540064 [speaker001:] Great. I've got everything pulled up. The stand subscription is $99 a year. Do you wish to pay the full amount today? [speaker002:] Yes, I would prefer to just pay it all at once. [speaker001:] Great. Do you have a credit card number ready? [speaker002:] I'd like to just use the one I have on file. [speaker001:] That's not a problem. I will use the card on file with your account. Your subscription has been paid. Is there anything else I can help you with? [speaker002:] Perfect, thanks for you help. Thats all I need today. [speaker001:] Have a great day! [speaker001:] Hi [speaker002:] Welcome to AcmeBrands. How may I help? [speaker001:] I am trying to use a promo code I received 9 days ago and its saying its invalid what is going on? [speaker002:] OK. Let me see if I can help. One moment. [speaker001:] its supposed to be good until the month end ok [speaker002:] May I have your full name or account ID? [speaker001:] norman bouchard [speaker002:] OK. I have pulled up the account. It says it was an error on our end. Let me fix that. [speaker001:] ok thank you I appreciate it [speaker002:] No problem. Please use promo code UUZLX Anything else I can help with? [speaker001:] Cool, thanks Thats it have a good one [speaker002:] You too. [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] I wanted to purchase a pair of pants but today the price is much higher than yesterda [speaker001:] I can look into this for you. Can you provide me with your full name or account ID? [speaker002:] Account ID: A6JCHBKPQS [speaker001:] OK, and I will also need your full name and order ID please. [speaker002:] Albert Sanders Order ID: 2474299373 [speaker001:] Thank you Albert. Unfortunately our pricing is dynamic and changes frequently. We have pricing algorithms that will change the prices of items based on hundreds of variables and we are not always able to guarantee a price will be the same from day [speaker002:] Can I get a price adjustment to fix it? [speaker001:] I cannot price match, however I can offer you a discount code for use with a future purchase if that will help. Promo code 33PVL can be used to take 25% off a single item for your next purchase. [speaker002:] Ok, thank you, at least that's something [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that's all, thanks and have a great day [speaker001:] Thank you, you have a great day as well! [speaker001:] What are the benefit of membership? [speaker002:] Hello You just want to join our membership? [speaker001:] I am interested. [speaker002:] Give me a moment to check. Bronze members save on shipping fees and promo codes. Silver members have access to these and can have agents make purchases for them. Gold members get unlimited refunds and will always get benefits of doubt [speaker001:] Thanks for the info. [speaker002:] Will this be all for today? [speaker001:] Hello, how can I help you today? [speaker002:] Hi! Hello! Sorry, a little embarrassed I accidentally must have ordered the wrong size to a jacket I purchased, is there anything you can do to help? [speaker001:] Let me see, I'll try to pull up what I can to help you! [speaker002:] It was so horrible, I didn't know a jacket would double as a tube top if small enough [speaker001:] Have you received the order already or is it still in shipping? [speaker002:] It's arrived here yes, trying it on was a mistake I dont'think the kids will ever look at me the same [speaker001:] Ahh okay, so you'd like to return it! Can I get your full name please? [speaker002:] Oh yes sorry, I thought I mentioned that earlier Joseph Banter would be the name! [speaker001:] And your username, email, and order ID? [speaker002:] Certainly! Username is jb000270 Email is jb000270@email.com and Order ID is 3849635242 [speaker001:] Okay, and what's your membership level? [speaker002:] It's a very nice Gold! [speaker001:] Well good news, as you're a Gold member you get unlimited returns [speaker002:] Oh really?!?! That's amazing! [speaker001:] Yup! Now you'll have to print out a shipping label so I'll need a lot of information to get that ready for you [speaker002:] I think I can do that for you! Lay it on me [speaker001:] I need your full address including street number, street name, city, state, and zip code [speaker002:] 8595 Kennedy St Monterey, WA 95915 [speaker001:] And how would you like to process your return? [speaker002:] Uhh process how? [speaker001:] The options are By Mail, In Store, or Drop off at one of our Centers. As in how you plan on getting it back to us. [speaker002:] Hmmm in store sounds fun [speaker001:] Okay! [speaker002:] Awesome! You've been so nice, thank you so much [speaker001:] And with that everythings been done on my end You'll get an email with the information on what you'll need to do [speaker002:] You truly are amazing, I hope you're having a great week so far [speaker001:] Is there anything else I can do for you? [speaker002:] Alrighty I'll look out for it, and I think that's all thank you [speaker001:] Well then have a nice day! [speaker001:] hello how can i help you [speaker002:] I was curious about getting my name embroidered onto an item and how much it would cost [speaker001:] Sure! let me look for you. Embroidering a name on price deepnds on how much text is added. Stiching costs 30 cents per character for the first 15 characters, 20 cents per character for the next 15 characters, and 10 cents per character for any additional characters. [speaker002:] Alright, that doesn't seem bad at all [speaker001:] Can i help you with anything else? [speaker001:] Hi, how can I help you? [speaker002:] Hi, what is your refund policy? I would like to buy a few things, but want to make sure I can get my money back if anything unfortunate happens... [speaker001:] I understand and would be glad to check on that for you. [speaker002:] Thanks! [speaker001:] Are you inquiring about our refund policy or return policy? [speaker002:] Refund policy. [speaker001:] Okay, refunds are just available for unshipped items. [speaker002:] Okay...but what if I get an item for a gift, and they don't want it? [speaker001:] They will be issues on any valid purchase with an order ID, customer username and customer email address. So, then you are asking about a possible return? [speaker002:] Okay...sure, a return then? [speaker001:] This depends on your membership level. What is your membership level? [speaker002:] Okay, well I'm just at guest level. [speaker001:] Guests are allowed to make returns within 30 days of purchase. Is there anything else you need to know? [speaker001:] Hi, I have forgotten my username, can you help? [speaker002:] Hi there, I would be happy to help you with that. And welcome to AcmeBrands! What is your name please? [speaker001:] Albert Sanders [speaker002:] THen, I will need to verify your identity with your zip code, email and phone number 2 of those [speaker001:] alberts4@email.com 441-0677 [speaker002:] perfect, thanks. Alright, the system has found you. Your username is asanders1 Is there something else I can help you with? [speaker001:] thank you, that is all [speaker002:] Have a nice day! [speaker001:] Hi, thanks for contacting Acme customer support. How can I help you today? [speaker002:] Hello, I am trying to get on the website but it is running really slow. [speaker001:] That stinks. I can look into that for you. May I start by getting your full name? [speaker002:] Crystal Minh [speaker001:] Okay Ms. Minh. I'm going to try a few different things to try and diagnose the issue, is that okay? [speaker002:] Sure [speaker001:] Can you close all of your other browsing tabs and other programs and see if that helps? [speaker002:] Yes let me try that That did not help [speaker001:] Okay, next let's try to simply log out and then log back in. Sometimes, it's as simple as that. [speaker002:] I just tried that and still running slow [speaker001:] I want to make sure the issue is on our end. Can you verify that other sites are working normally for you. Try visiting another site and let me know how that is working. [speaker002:] Other sites seem to be fine [speaker001:] Well, let me just send a note to our website team and let them know that there is an issue. [speaker002:] Ok thanks [speaker001:] I'm sorry about the website speed. Our team is looking into it right away. [speaker002:] Sounds good [speaker001:] Is there anything else that I can help you with today? [speaker002:] That is all I needed [speaker001:] Thanks for shopping with Acme. Have a pleasant day! [speaker001:] Hello, thanks for contacting AcmeBrands. How can I help today? [speaker002:] Hi, this is Albert Sanders, Gold member I have a premium subscription with Acme Brands, but I'm having a bit of trouble finding my account details [speaker001:] I see, are you needing help accessing your account? [speaker002:] Yes, well, really I just want to know when my annual fee is due. I can pay it today if there's anything outstanding [speaker001:] Do you have your account ID and order ID Albert? [speaker002:] yes, I do: H8ITTB2WVX 4945110432 [speaker001:] I can see here that your subscription is active, but you have a balance of $49 that was due yesterday. You mentioned you want to pay any due balance should I charge your card on file? [speaker002:] Yes, that would be perfect. Thanks [speaker001:] I have charged your card the $49 balance to continue your subscription. I will also send you a link that you can use to log in and check the status of your account yourself moving forward. [speaker002:] Ah, that sounds perfect [speaker001:] Is there anything else I can help with today? [speaker002:] No, that's great. I'll take a look at that link, and hopefully I can handle this myself in the future Thanks for all your help [speaker001:] Great, thank you and have a wonderful day! [speaker001:] Hi! How can I help you today? [speaker002:] I need to change my phone number for the two-factor authentification because I lost that phone [speaker001:] Sure, I can help you with that! One second, please. To start, can I have your full name andor account ID? [speaker002:] Joseph Banter, but i don't have my account ID [speaker001:] No worries Joseph, and thanks! I've pulled up your account. Can you provide the previous phone number that you had saved with us? [speaker002:] 376-285-0809 [speaker001:] Got it, thanks! Now, I need you to provide any 3 of the following items, if you have them: Zip code, telephone number, PIN number, username, password, email address, or the order ID of a previous purchase [speaker002:] josephbanter566@email.com, zip 3488, username josephbanter566 [speaker001:] Hm, I wasn't able to verify your username. Do you have any other item that you could provide? [speaker002:] 376-285-0809 [speaker001:] Alright, thank you! What number would you like to update to? [speaker002:] 376-285-6446 [speaker001:] Everything has been updated, thank you! Is there anything else I can help you with? [speaker002:] Great, thank you [speaker001:] No problem! Have a great day! [speaker001:] Hi, I need to pay for my subscription bill [speaker002:] Hello, thank you for contacting us today. How may I help you? [speaker001:] in order to keep it active [speaker002:] Sure thing I should be able to help with that. Can I please have your Full name? [speaker001:] Chloe Zhang my account ID is WGZH8G6KZN [speaker002:] Thank you Chloe and thank you for providing the account ID, I was aple to get your account pulled up in the background. I just need your order ID to verify your identity and we can go ahead with getting the bill payed. [speaker001:] Order ID: 556882682 [speaker002:] Alright, everything looks good. How much of your bill would you like to pay or do you need me to check how much is due? [speaker001:] i'll just pay however much is due using my CC on file [speaker002:] Sure thing, lets see how much that is. The amount due is $55. And you'll be using the card on file correct? [speaker001:] great yes [speaker002:] Alright, I've sent the charge through, you're all set! Was there anything else I could help you with? [speaker001:] that's it thanks! [speaker002:] Thank you and have a great day! [speaker001:] Hi, I want to check the status of my order with the Order ID 9441562136? [speaker002:] Hello, I would be happy to help. [speaker001:] Why is there an extra fee attached with no reason? [speaker002:] I'll check that for you. May I have your full name or Account ID? [speaker001:] Joseph Banter. [speaker002:] Thank you, I'm pulling up the account now. May I have your account ID to look up the order? [speaker001:] 7UTH6QBWHM [speaker002:] Thank you. Perfect, I found the order I am checking if this fee was an error now. My apologies, it does not seem that the extra fee was made in error. I may still be able to help. May I know your membership level? [speaker001:] Guest [speaker002:] Ah, I am truly sorry but only silver or gold members can have valid fees removed. I am unable to help. Is there anything else I can do today? [speaker001:] No. [speaker002:] OK, I'm sorry for the price fluctuation. Have a good day. [speaker001:] Hello, how may I help you today? [speaker002:] I'm having a lot of trouble on the website. It is loading really slowly. [speaker001:] I am very sorry to hear that, let's see what we can do to fix this. [speaker002:] Thanks. I can't even see pictures because they are still loading [speaker001:] If you don't mind, let's try a couple things and see if we can get this fixed for you. [speaker002:] that sounds good [speaker001:] Have you tried looking at other websites to see if they are slow as well? [speaker002:] I'll check google is loading fine [speaker001:] No problem so it isn't your internet connection. Let's try the most common solution which has to do with cookies, try logging completely out then logging back in. [speaker002:] okay [speaker001:] Usually it is a corrupted cookie and after a complete relog it corrects itself. [speaker002:] It's still taking forever. Should I close the browser after I log out? [speaker001:] Yes the last step would be closing all tabs besides this one on your browser and trying again. [speaker002:] hold on [speaker001:] Also if you have too many programs in the background it slows things down too. [speaker002:] gotcha so I think it's working nnow [speaker001:] Still do the logout then log in. [speaker002:] yes everything loaded [speaker001:] Ah fantastic, I was just trying to save the current tabs you were on before we had to close them. Apologies for the trouble. [speaker002:] That's okay I'm just glad to be able to use the site Thank you [speaker001:] My pleasure, is there anything else I can help you with today? [speaker002:] Not right now. Thanks again [speaker001:] Thank you for your patronage and have a wonderful rest of your day! [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] Hi I really like your premiums subscription service. I want to check the status of my service and make sure I pay it so I can get some gifts I am ordering asap. [speaker001:] Absolutely, I'd love to help! Could I get your full name and account number to verify your account? [speaker002:] I'm Joyce Wu. My account number is YZTWRKMEPX. [speaker001:] Thanks, Joyce. One moment please. Now I just need your order ID to verify your identity [speaker002:] The order ID is 2335565917. [speaker001:] Thanks. One sec while I enter that in. Looks like your account is active and you have a $0 balance. Your due date is tomorrow and nothing is owed. Does that help you out? [speaker002:] I have a $0 balance today but it is due tomorrow. If my order ships today, will I be all set with the expedited shipping and special discounts? [speaker001:] Yes, you will be good to go Joyce [speaker002:] Great. Just wanted to make sure I got the gifts I ordered before I go to the party. [speaker001:] Sounds like a good time. Hope everyone is able to keep their social distance:] Is there anything else I could assist you with today? [speaker002:] I'm all set for today. Thanks! [speaker001:] My pleasure. Enjoy the party:] [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] my order was not received and i want to see if it has shipped. [speaker001:] Sure I can look into that for you. Can I get your name please? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. Can I also get your username, email address, and Order ID? [speaker002:] sanyaafzal665 sanyaafzal665@email.com 8744718034 [speaker001:] Okay, Sanya. When items are shipped it can take a few days for the product to arrive. How many days have you been waiting? [speaker002:] 9 days [speaker001:] Okay. It's been much longer than we'd anticipate. Can I get your address and I'll send you a new order. [speaker002:] 9026 Lexington Ave Monterey, NY 17241 [speaker001:] Okay perfect. What was the brand and type of the product? [speaker002:] michael kors jacket [speaker001:] Okay. Thank you. I have resent the order to that address. Hopefully this one arrives more quickly. Can I help you with anything else today? [speaker002:] two other items also [speaker001:] Oh. Okay. Go ahead. [speaker002:] calvin klein shirt and tommy hilfiger boots [speaker001:] Perfect. Those have been added as well. Can I help you with anything else today? [speaker002:] sounds good. have a great day. [speaker001:] Thank you and have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] hi [speaker001:] Hello! How may I help you today? [speaker002:] I would like to access my account but I've forgotten my username [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez. To help me verify your identity, would you please provide your zip code, phone number, and email address? Two out of those three options would be fine. [speaker002:] 1172 645-6350 rodriguezdomingo971@email.com [speaker001:] Thank you, you're verified! Your username is rdomingo1 and you may use it now to login and complete your purchase. Is there anything more I may help you with today? [speaker002:] Thanks That's all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you today? [speaker002:] Hi I was trying to search for some items but the search results are totally unrelated It is very frustrating [speaker001:] Okay, let me see what I can do to help you. Firstly I'm going to notify our website team that this is an issue today. [speaker002:] Thank you [speaker001:] Can I ask you to log out and log back in, then try again? [speaker002:] Sure No that did not help sorry [speaker001:] Okay, then can you try clearing all your cookies and trying again? [speaker002:] Sure. It worked. Thank you [speaker001:] No worries. Is there anything else I can help you with? [speaker002:] That is all Thank you for your hrlp help [speaker001:] Then have a nice day! [speaker001:] Hello! How can I help you today? [speaker002:] Hello I'm having trouble with the website, it is running very slowly It's so slow that I can't use it [speaker001:] I'm sorry to hear! I'll help you troubleshoot. First, can you try logging out and back in, please? [speaker002:] Yes I can do that [speaker001:] Thanks, please let me know if it works. If it doesn't, I have some other tricks we can try. [speaker002:] That did not seem to work [speaker001:] Okay. Can you try closing other tabs and applications on your machine? Sometimes those slow things down. Did that work? [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hey I got a question about my subscription please. I want to keep it, but I'm not sure if it's expired or not. I need to know that. [speaker001:] OK. Let me look into that. [speaker002:] Please, take your time. [speaker001:] You want to know if payment was received and your subscription is active? [speaker002:] Yes, and how much is that annual fee there? I want to keep it but I gotta keep it within the old budget, you know what I'm saying? [speaker001:] Yes. I understand. May I get your full name and account ID [speaker002:] First name Norman Last name Bouchard Account ID is as follows OMYZRUSXZS [speaker001:] Thanks. I have pulled up your account. I will also need the order ID [speaker002:] 1130876212 So, what's the fee there amigo? [speaker001:] Thanks. I have verified your identity. [speaker002:] That's wonderful news [speaker001:] Your subscription is active. The fee is $49 [speaker002:] That's great, thanks so much for your help. [speaker001:] I will send you a link so you can also access this info online whenever you need [speaker002:] Perfect That's all I need. [speaker001:] Ok. Do you have your username to access that? [speaker002:] Yes, I'm all set with that. Thanks. [speaker001:] Very good. Anything else, Norman? [speaker001:] Hello and thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hello! I'd like to check my order status, but I forgot my password. [speaker001:] Oh alright, that shou;dn't be too much of an issue. Let's try to get your password reset. [speaker002:] Thank you [speaker001:] Could you give me you full name so I can pull up your account please? [speaker002:] Yes, it is Alessandro Phoenix [speaker001:] Alright the next bit of information I'll need is your username. do you have that available? [speaker002:] I don't, sorry. Would my phone number or address be sufficient? [speaker001:] Not a problem, let's recover your username first then. I will need your phone number for this part so go ahead and put that in now. In addition to your phone number I'll also need either your zip code of email address in order to verify your identity. or* [speaker002:] Phone number is 412-7409 Zip code is 57820 [speaker001:] Great, everything looks good. Your username is aphoenix1. Now back to the password. Do you have a pin number available? [speaker002:] I don't, sorry. my member level is guest, is that why? [speaker001:] Not a problem. I'm goign to ask you your secret questions for security purposes. What was the name of your first pet? [speaker002:] Martinez [speaker001:] Alright great that's the correct answer I'm goign to go ahead and generate a temporary password for you to use to log in. Be sure to change it in your profile. The password is: j9d1h43ozue [speaker002:] Ok, thank you! [speaker001:] No problem! Was there anything else I could help you with today? [speaker002:] Nope, that'll be all:] [speaker001:] Thank you for shopping with us, have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] Can you help me check where my order was sent? [speaker001:] Sure thing, can you send me your full name or Account ID? [speaker002:] My name is David Williams, ID# 3HXJAJTVAZ [speaker001:] Thank you, could you also send me your order ID? [speaker002:] Order# 8887306728 [speaker001:] Thank you, I was able to verify your information. Could you send me your username and email address? [speaker002:] dwilliams218, dwilliams218@email.com [speaker001:] Thank you, your purchase has been validated by the system. Have you received an email with any information on your shipment? [speaker002:] Yes, and the email made me concerned that the shipping address was incorrect. Can you please tell me where my order was sent? [speaker001:] The system seems to believe that the package was sent to the correct address. Have you been waiting for more than a week for your delivery? [speaker002:] No, I just wanted to be sure because the email I got stated otherwise. If the system shows it as correct, then that's good enough for me. [speaker001:] Yes, we have the correct address on file in the system. Is there anything else you need help with? [speaker002:] nope Thanks [speaker001:] Great, have a nice day! [speaker001:] Hello, how can i help you today [speaker002:] Hi! MY name is Sanya Afzal I want to change my address please I've just moved [speaker001:] Of course, could i also get the current adress on the account please [speaker002:] 2429 2nd Ave Baltimore, NY 31085 The new one is 3498 Wayward Drive, Baltimore, NY 31087 [speaker001:] Okay and could i get your telephone number pin number and email adress please [speaker002:] 496-4606 sanyaa99@email.com Unfortunately I do not have a pin [speaker001:] Okay done, is there anything else i can do for you [speaker002:] That will be all! Thankyou [speaker001:] Okay, have a great day [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] I understand knowing about the different levels of membership and what they entail I like to know all the different membership levels please Norman Bouchard [speaker001:] Sure! One moment while I pull up the information for you. There are three different levels: Bronze, Silver, and Gold. Everyone else is a guest. Memberships are earned while subscriptions are bought. All members can go to the holiday extravaganza, which has an open bar and free flights from anywhere in the United States. [speaker002:] I take them out and spending a lot of money but I want to get the best deal so that's why I need to know about the different levels of membership and within tail [speaker001:] This will take a bit, but I will get you all of the details. I'll break out the details for each level in a separate message. Bronze members also save on shipping fees and promo codes. To earn Bronze membership, you need to make at least $500 in purchases in a year. [speaker002:] Sorry my dog jumped on me who pile typing [speaker001:] No problem! Silver members get everything Bronze members do, as well as having the ability for agents to make purchases for them and they can cancel orders whenever they want. Silver membership requires $1000 in purchases over a year. Gold members get everything bronze and silver members do, as well as unlimited refunds and they will always be given what they ask for without question in transactions. Gold membership requires $2000 in purchases over a year plus answering a short qu Does that answer all of your questions? [speaker002:] Yes thanks [speaker001:] Oops, looks like it cut off. You have to answer a short questionnaire for Gold. [speaker002:] Ok [speaker001:] Is there anything else I can help you with? [speaker002:] Have a great night [speaker001:] You too [speaker001:] Hi there! How can I help today? [speaker002:] Hello, I just have a quick question. I was wondering when my local store closes [speaker001:] Let me check for you! They may vary, but we encourage them to be open 8 AM to 11 PM for best service. [speaker002:] Ok great, thanks [speaker001:] Should your store be closed at a given time, you can of course visit us online at www.acmebrands.com 247, where you can make purchases, process refunds, and get questions answered. Can I help you with anything else today? [speaker002:] That is all I needed [speaker001:] Okay, have a great day! [speaker001:] Hi! how can I help you today? [speaker002:] I received an email that my premium subscription was removed from my account. [speaker001:] Sure, let's start by getting your name please [speaker002:] I want it and never requested that it be removed Joseph Banter [speaker001:] ok, I just checked this and it looks like it was a scam email you received you'll want to check the sender and make sure it says Acmecorp [speaker002:] Okay, so I still have it [speaker001:] and that it's from our marketing team. Yes, you still have it, you can disregard that email [speaker002:] Okay! Great, thanks! [speaker001:] you're welcome, anything else I can help with? [speaker002:] That is all [speaker001:] have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] Hi, with all this COVID19 stuff going on, not sure if I'll be able to make my subsciption payment and buy something [speaker001:] Ok. So would you like to cancel your subscription? Or are you asking for an extension? Are you still there? [speaker002:] extension if possible? [speaker001:] Lets see what I can do for you. To start, can i have your full name, account id, and order ID please [speaker002:] Chloe Zhang i dont have any of that other stuff and I havent placed an order yet [speaker001:] Thank you Chloe. But you have a subscription? [speaker002:] yes [speaker001:] Then you should at least have an account ID. [speaker002:] I dont know that [speaker001:] Are you looking for policy information? Was your subscription already cancelled? Do you know your status level? If you are Gold, Bronze or Silver? [speaker002:] no i just cant make the payment silver [speaker001:] You may cancel your subscription whenever you want, and will not be charged for future months. However, this month you are still responsible for the full billing amount and will continue to receive your subscription benefits until the end of the mont I'm sorry I can't help you more. [speaker002:] fine ill ask daddy to help [speaker001:] Is there anything else I can help you with? [speaker002:] no [speaker001:] I hope you have a great day! [speaker001:] Hello, how can i help you [speaker002:] Hi. I have this promo code but i just can't get it to work. [speaker001:] I will be happy to help you with this issue. Can I get a name. [speaker002:] yes, my name is Chloe Zhang. [speaker001:] Now when did you get this promo code? [speaker002:] I got it in my email 5 days ago [speaker001:] Okay, now I will consult with the system to see if this is an error on our end. [speaker002:] ok [speaker001:] Yes there was an error with the code so I made you a new one PO2BP This one should work. Do you need anymore help? [speaker002:] ok thank you no that's it, thanks [speaker001:] Have a great day. [speaker001:] I wanna add an item to my bill [speaker002:] really we don't often hear that? what's up? [speaker001:] Michael Kors jacket I forgot to add it earlier [speaker002:] I see. You have an existing order? gotcha [speaker001:] yes [speaker002:] what's your name? I also need your account & order ID [speaker001:] Name: Alessandro Phoenix Account ID: VAFPNFTHZR Order ID: 0304901831 [speaker002:] and the shipping status? [speaker001:] in transit [speaker002:] I am afraid it is too late then. what level of membership do you hold? [speaker001:] Bronze [speaker002:] yes, I am afraid that I would have to turn back time to add anything to that order. So sorry. [speaker001:] Okay then [speaker002:] Is there anything else I can do for you? [speaker001:] no [speaker002:] Don't forget, as a bronze member you do get cheaper shipping OK Have a good day, sorry I couldn't do more! [speaker001:] Hi, there. How can I help you? [speaker002:] Can you explain the membership levels. I'm thinking of buying something. [speaker001:] Absolutely. [speaker002:] thanks [speaker001:] We have three levels: Bronze, Silver, and Gold. All levels are invited to our holiday extravaganza with open bar and free flights from anywhere in the US. [speaker002:] wow nice [speaker001:] Bronze members save on shipping fees and promo codes. Silver members do, too, and they can have agents make purchases on their behalf and cancel orders at any time. Gold members enjoy all of the aforementioned perks, and also get unlimited refunds and will always be given the benefit of the doubt in any transaction. [speaker002:] Great. That was very informative. This will help me with my shopping decisions. Thank you [speaker001:] You are very welcome. Please reach out again if you have any more questiions. [speaker002:] I will. Thank you. have a nice day [speaker001:] You, too. take care. [speaker001:] AcmeBrands, how may I help you? [speaker002:] . What is your policy on refunds? [speaker001:] Let me find out for you. Refunds are available on items that have not been shipped. Make sure to have order id, username, and customer email address when requesting a refund. [speaker002:] okay, thanks. [speaker001:] Can I help you with anything else? [speaker002:] no [speaker001:] Have a good day. [speaker001:] hi how can I help you? [speaker002:] Whenever I try to add anything to my cart it won't add [speaker001:] oh i hate when that happens will you please refresh the page & try again? [speaker002:] Okay I tried that but it's still not adding it [speaker001:] Please log out of your account & log in again [speaker002:] I tried that but it still doesn't seem to be working. [speaker001:] perhaps it is out of stock should say on the bottom left side of the product page [speaker002:] Oh my gosh I'm sorry that was it I don't know how I didn't see that. [speaker001:] np. sorry [speaker002:] Thanks so much for your help! [speaker001:] is there anything else i can do? [speaker002:] No, that's all I need. [speaker001:] ok. please try again next week! have a good day [speaker001:] Hello! What can I help you with today? [speaker002:] hi, i got an email stating they were sending some items i did not order i just want to make sure my order is correct i ordered 2 guess t shirts and that is all [speaker001:] Ok, I can look into that for you. Did the email say that you were receiving more than 2 shirts? [speaker002:] yes [speaker001:] Can I please have your full name, account ID, and the order ID number? [speaker002:] Name: Alessandro Phoenix Account ID: QSNLDNT16D Order ID: 2798497520 [speaker001:] Thanks, one minute while I pull up your account [speaker002:] ok [speaker001:] I apologize, it looks like our company made a mistake! Do you know if the item has shipped yet? [speaker002:] nope not yet [speaker001:] Ok, great. We can offer you a refund right away. How much did the item cost? Hello? [speaker002:] 94 dollars and 89 dollars ok thank you [speaker001:] Ok, I have refunded that amount to your account. Can I help you with anything else? [speaker002:] nope thats it [speaker001:] Ok, have a nice day? [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I have completed a return and would like to check on the status of my refund please [speaker001:] I can certainly help you with that. Can I please have your full name? [speaker002:] Great, the name is David Williams [speaker001:] Thank you. Can you please provide me with your username, email address, and order ID so that I can look up your order? [speaker002:] sure, dwilliams468, dwilliams468@email.com, 7771293491 [speaker001:] Thank you. Please give me a moment to review your order. [speaker002:] No problem [speaker001:] I can see that you initiated your refund process 3 days ago by phone. Your refund is currently in progress and will be completed within 2 to 3 business days. [speaker002:] Perfect, can you tell me if it will just be refunded to the same debit card? [speaker001:] Yes You will receive your refund on your original payment method. [speaker002:] Great, thank you for your help today [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] No, have a good day. [speaker001:] Thank you. Have a great day! [speaker001:] Hi! How can I help you? [speaker002:] I can't access my account. I'm not sure what my username is. [speaker001:] Ok, one moment please Can I please have your full name and account ID? [speaker002:] It is Alessandro Phoenix I'm not sure what my account ID is. [speaker001:] That's fine! one moment as a pull up your account. I need your phone number and zip code please. [speaker002:] 1579470985. 17399 [speaker001:] Thank you. I have successfully recovered your username. It is "aphoenix1". is there anything else I can help you with today? [speaker002:] No, that will be all. Thank you very much. [speaker001:] You're welcome! [speaker001:] Hello. Thank you for contacting Acme. May I have your name please? [speaker002:] Albert Sanders I'm not able to access my account. I forgot my user name [speaker001:] ok, i can try to help you albert. do you have your account ID? [speaker002:] no I don't have my account id not sure where that would be [speaker001:] What is your zip code, phone number, and email address please? [speaker002:] zip code is 11340 phone number 643-383-7926 email address is albertsanders094@email.com [speaker001:] Your User ID is asanders1 is there anything else I can help with? [speaker002:] thank you so much that is it [speaker001:] have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] Hi there! [speaker001:] How can I assist you? [speaker002:] I recently bought a Michael Kors shirt, but I'm not sure how to wash it. [speaker001:] Sure. I can help you with that. [speaker002:] Thanks [speaker001:] You can wash it normally with other clothes. A color guard with bleach detergent is recommended to preserve the color. It is recommended to dry it on permanent press, but it is not required. [speaker002:] Thanks, that's great. I was thinking I might need to dry clean it. [speaker001:] Thankfully it is not Dry Clean only. Is there anything else I can help you with today? [speaker002:] Nope, thank you and have a great day. [speaker001:] Thanks! You too [speaker001:] HI! How may I help you today [speaker002:] Hi, I'm wondering what the price is of overnight shipping? I need to get stuff as soon as possible because of the virus [speaker001:] I would be happy to assist with that. Give me moment to look it up. Overnight shipping cost is based on weight. In the US for 5lbs or less it is 39.99 for 10lbs or less it is 54.99 and all other items are 69.99 Did that answer your questions today? [speaker002:] Yep, seems expensive. That's all I needed to know, thank you [speaker001:] You're Welcome! Have a great day [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] I want to buy some stuff and have a question! [speaker001:] Of course! I'm glad to help you with that. [speaker002:] what has to happen to cancel a subscription? [speaker001:] I'm sorry to hear that you wish to cancel your subscription! Is there a particular reason? [speaker002:] im just thinkign about it [speaker001:] I understand. You are eligible to cancel your subscription at any time, and you will not incur charges for future months after that time. Where the current month is concerned, you will still be responsible for the full amount due, and you will continue to receive your subscription services throughout the end of the month. Is there anything more I may help you with today? [speaker002:] No that is all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello! How may I help you? [speaker002:] I'd like to cancel my subscription [speaker001:] I am sorry to hear that. I can help you with that. [speaker002:] Thats great, what information do you need to cancel it for me? [speaker001:] Please hold. [speaker002:] Hello. Are you still with me? [speaker001:] Yes, I am sorry! May I have your name and account ID? [speaker002:] Joseph Banter, Member level Silver My phone number is 480-856-7087 Do you need my address as well? [speaker001:] Not at this moment. Thank you. I am in your account. Sorry for the delay. [speaker002:] Thats fine [speaker001:] I am canceling your membership now. You will still be billed for the current month. And will receive services until the month is over. [speaker002:] Is there any way to waive the current month, or prorate it? I need the money to buy a gift for my mom [speaker001:] I am sorry. I'm not able to do that. [speaker002:] Alright. Thanks anyway. Can you please send me verification of the account close date? [speaker001:] Of course. [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] yes i would like to know what has to happen to cancel a subscription? [speaker001:] Let me pull up that information for you, one moment. You can cancel your subscription whenever you want. You'll still be responsible for paying for the entire current month [and will also receive your subscription services during that time], but you will not be charged beyond that. Does that answer your question? [speaker002:] thank you so much, yes that answers the question [speaker001:] Great! Is there anything else I can help you with? [speaker002:] no that will be all [speaker001:] Okay. Have a wonderful day! [speaker001:] Hello. Can I help you out today? [speaker002:] I want some boots but it says you're out of stock [speaker001:] I am sorry to hear. Let me check on this for you. Can I have you name please? Which boots were you looking at? [speaker002:] Albert Sanders and I want some Tommy Hilfiger boots that are $59 [speaker001:] Let me inform the Purchasing Department about this real quick. One moment please. We do have the option to back order these boots. [speaker002:] does that mean I'm getting my boots? [speaker001:] Once we receive a new shipment they will be shipped out to you. [speaker002:] I guess that's better than never [speaker001:] Will we use the same credit card that is on file? [speaker002:] sure...hope I don't get frost bite before they get here [speaker001:] We will get these out as soon as we receive them. With the weather warming up you shouldnt get any frost bite. Anything else I can help you with? [speaker002:] no thanks [speaker001:] Have a great day. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I was wondering if I could upgrade my shipping status [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Rodriguez Domingo [speaker001:] To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] VGCPYOVMUE 7271188178 [speaker001:] What is the shipping status on your order? It may be "Order Received", "In Transit", "Out For Delivery", or "Delivered". [speaker002:] Out for delivery [speaker001:] I'm so sorry, Rodriguez. Because your order is out for delivery, it can no longer be upgraded to a faster shipping method. The good news is, it will likely be delivered to you today or tomorrow. Is there anything more I may help you with today? [speaker002:] That's great! No thank you [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] I'm interested in some things you have in sale but still undecided could you tell me when they're planned to end? [speaker002:] Hello, are you talking about the annual sale? [speaker001:] I believe so wondering how much time I have to decide [speaker002:] Hello, the annual sale began on January 23rd and ended on January 31st. [speaker001:] ohh that's a shame wonder why I'm still seeing them haha won't be able to afford these things for now definitely if they arent even on sale thanks [speaker002:] You may be seeing a different sale period. If you find that the items do go back in price, I will provide a promo code for 10% off your cart. O0Q7P [speaker001:] that might come in handy soon then thanks a lot really appreciate it you've been very helpful [speaker002:] No problem, is there anything else I can help you with? [speaker001:] thats all for now take care [speaker002:] Have a great day [speaker001:] Hi! How can I help you today? [speaker002:] Hi i got this shirt and got a bad pasta stain on it Do you have any info how to get it out? [speaker001:] I do! Rinse the stain in cold water and wash it immediately. If the stain has dried, soak the shirt in cold water for about an hour to loosen up the stain. Then scrub out the area with dish-washing liquid, preferably with a toothbrush. Then wash agai Wash again in cold water* I hope that works for you! [speaker002:] Wow great advice thank you [speaker001:] Is there anything else I can help you with today? You're very welcome! [speaker002:] No thanks [speaker001:] Okay, have a great night! And good luck:] [speaker001:] Hello, how can I help you? [speaker002:] Hello. I have had a very confusing day today. First I lost my glasses. Then I got an email from you that said I had ordered two pairs of jeans. But I only remember ordering one pair Can you help me figure out what is going on? [speaker001:] Let me check on that for you. Can you provide your full name, account ID, and order ID? [speaker002:] Albert Sanders 2TOLNZSFPH 5090766682 [speaker001:] Hello, it looks like this is an error on our end. What is the shipping status? [speaker002:] The email said "out for delivery" [speaker001:] Okay, in that case, you will have to wait until the item arrives to start the return process. However, that indicates the item will arrive today, so it won't be long [speaker002:] Okay So I will need to contact you again to return the extra pair of jeans? [speaker001:] Yes, as soon as the item arrives. [speaker002:] Okay I will do that I don't need any extra jeans! [speaker001:] Anything else I can help you with? [speaker002:] No that was it [speaker001:] Have a great day [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Hi I have a question about a jacket I'm looking at [speaker001:] Sure, I'll be glad to help with that. What did you need to know? [speaker002:] it's the Guess jacket I can't tell by looking at the picture but I wanted to know if the hood detaches? is it a hidden zipper or buttons? or it can't detach? [speaker001:] The hood of the Guess jacket is indeed detachable. It uses buttons to hold it in place which are located on the collar of the jacket. Just unbutton those [there should be 5] and it'll come right off. [speaker002:] ok great that helps! [speaker001:] Not a problem. Was there anything else I could help you with? [speaker002:] that's it [speaker001:] Thank;s for shopping with us. Have a great day! [speaker001:] Hello. Thanks for contacting Acme customer support, how may I help you today? [speaker002:] I want to check if my items is right on my order. I got an email about it. [speaker001:] I can look into that for you. May I start by getting your full name? [speaker002:] Norman Bouchard [speaker001:] Okay Norman, What did the email say? [speaker002:] that I ordered wrong item? [speaker001:] One moment please. Did you order the wrong quantity or was it a completely wrong item? [speaker002:] I guess wrong quantity. [speaker001:] Are you sure about that? [speaker002:] I am not sure, the email is vague. [speaker001:] just need to get your Account ID and the Order ID associated with the order. [speaker002:] please check the shipping status of the order. [speaker001:] No problem. [speaker002:] JQEYSFDAHA,5818486027 [speaker001:] Perfect. I just need a few details to pull up your order. Can I get your username, email address and Order ID? [speaker002:] nbouchard182,nbouchard182@email.com [speaker001:] and your Order ID? [speaker002:] again 5818486027 [speaker001:] Got it. thanks! As I look into our system, I see that there is no problem with your order and the email was mistaken. [speaker002:] ok [speaker001:] You are all set! Is there anything else that I can help you with today? [speaker002:] no [speaker001:] Thanks for shopping with Acme and have a great day! We appreciate you shopping with us. [speaker001:] Hi there. How may I help you? [speaker002:] Hi I can't log into my account because I forgot my password. Can you help? [speaker001:] Sure. Let me get your name first. [speaker002:] Joseph Banter [speaker001:] Thanks Mr Banter. Can I also get your user name? [speaker002:] jbanter1 [speaker001:] I am going to have to generate a new password for you. I will need to get your pin in order to do so. [speaker002:] well my security key is Martinez [speaker001:] Thank you. Give me a minute to generate your new password. Your new password is: 9o1ilcbfs4m [speaker002:] ok great! [speaker001:] Did you need further assistance? [speaker002:] no [speaker001:] Then you have an awesome day. [speaker001:] Hello, how may I help you? [speaker002:] There's a chance my shipping address is wrong. Can you look into that for me? [speaker001:] Sure, are you checking on the address for your account or a specific order? [speaker002:] My notification email had the wrong address on it. [speaker001:] Okay, can I have your name? [speaker002:] Alessandro Phoenix [speaker001:] Thanks Alessandro. I also need your Account ID and Order ID. [speaker002:] Account ID: IJITUNB7JQ Order ID: 4995652921 [speaker001:] Okay, now just your Username and Email. [speaker002:] Username: ap022975 Email Address: ap022975@email.com I didn't have to give this much info to my parole officer when I got out of jail! [speaker001:] Let me check into the email. It does seem your address was automatically changed. We can undo that. I'll set it to the previous address. [speaker002:] Thanks [speaker001:] Is there anything else I can do for you? [speaker002:] That's all. [speaker001:] Have a good day! [speaker001:] Hi! How can i help you today? [speaker002:] Hi, I'm having trouble with the speed of your website. [speaker001:] so sorry for that! first i wil report it to an internal team [speaker002:] I can't even get images or anything because of the slow speed. Can't shop because of it. What should I do on this end? [speaker001:] Can you please try logging in and logging out? [speaker002:] Ok, it's not working. [speaker001:] sorry! can you try going to another site and see if the other site has the same slowness? [speaker002:] Is there anything else? I tried Weather. com and it's fine. Wait, Now when trying again it IS slow. What does that mean? [speaker001:] that means that its an issue with your wifi and not our site [speaker002:] Ok, I'll call my provider, thanks for the advice, I'm getting off here and getting them now. goodbye and thanks again. [speaker001:] ahve a good day [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I'm having a problem with my premium subscription I got an email saying it was removed, but I didn't cancel it... [speaker001:] May I have your full name or your account ID? [speaker002:] Sure, my name is Albert Sanders [speaker001:] Let me check the status for you. [speaker002:] Thanks [speaker001:] My system shows your subscription is still active. [speaker002:] Huh, that's weird. [speaker001:] You may have received a fake or scam email. [speaker002:] Ohh, dang, that's scary. So all my benefits are still in place [speaker001:] Have you tried logging into our site normally? Don't click any links in the message. [speaker002:] Yes, I can log in, I just didn't want to place an order until I knew my subscription was ok I'll go ahead and delete that message, thanks! [speaker001:] Yes it is active. Anything else I can assist you with today? [speaker002:] Nope, that was everything, thank you for your help [speaker001:] Have a great day. [speaker001:] hello, how can i help today? [speaker002:] Everything i search for it pulls up something different [speaker001:] so you mean when you search it comes up with items you have not searched for? [speaker002:] It seems tge search bar is broken It pulls up unrelated items [speaker001:] I see, I will definitely take a look into this [speaker002:] Ok [speaker001:] Sorry for the wait I am looking into the issue. Can you try logging out and back in for me? [speaker002:] Yes i did that it didnt work [speaker001:] Alright, can you tell me what the original search is? [speaker002:] Jeans It pulls up shoes when i search [speaker001:] So you searched shoes and then tried jeans again but the same thing? [speaker002:] Yes [speaker001:] Alright, how about clearing the cookies out on the browser? Try that and see if it helps. [speaker002:] Ok let me try that Yup that worked [speaker001:] Glad to hear, was there anything else I could help with today? [speaker002:] Nope thats it [speaker001:] great enjoy the rest of your day [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hi! I have a question about my account. I noticed that when looking for the status of it, I was signed up for a subscription service I didn't authorize that [speaker001:] I see. Let's see what we can find out! May I have your full name? [speaker002:] My name is Crystal Minh [speaker001:] Thank you. How did you find out that this happened? [speaker002:] My husband was checking the status of the account and he noticed the subscription had been added [speaker001:] Let me find out what happened. Fortunately, your husband was mistaken. I have checked your account and there aren't any extra charges. Is there anything else you need today? [speaker002:] No, that'll be it. Thank you [speaker001:] You're welcome! Have a nice day. [speaker001:] hi there, how can I help? [speaker002:] i want to check on my subscription status and if i owe any money to keep it i love it [speaker001:] always good to hear! what is your name please? [speaker002:] Name: Albert Sanders [speaker001:] i need your account & order IDs please [speaker002:] Account ID: HJAL0WC8WM Order ID: 5688833409 [speaker001:] Your subscription is due today. [speaker002:] can i pay please? [speaker001:] sure. there is $49 owing [speaker002:] can you use my card on file [speaker001:] yes, that has gone through is there anything else? [speaker002:] thats all thank you so much! [speaker001:] thank you! [speaker001:] hello? is anyone there?? [speaker002:] Hello, how can I help you today? [speaker001:] ok I think its stuck or something?? All I am getting is the little spinning wheel when I click on my orde *order its taking forever!! help?? I want to find out if the site is broken or something? or what is going on? Its driving me crazy and I have a lot to do today [speaker002:] Hello, I will write up a report to the IT team and let them know about the issue. In the meantime, can you try logging in and out of your account to see if that fixes the issue? [speaker001:] ok yeah I havent tried that yet hang on ugh.. did not work! still getting that awful wheel and it not doing anything! what now?? are other people having this issue today?? [speaker002:] Can you try visiting other websites and seeing if they are also running slow? It may be an issue with your internet provider if that is the case. [speaker001:] seriously? ok... I doubt it but hang on nope! it is your site! come on I only have a few mins left I really need to leave for a meeting like 2 mins this is ridiculous [speaker002:] I'm sorry for the issues. Since you are in a hurry, I can make the purchase for you. Can you give me your Credit Card #, Expiration Date, and the item you want to buy? [speaker001:] ok 1111000022223333 visa 1211 item number? or just description? I dont have the item number [speaker002:] Just the brand and type of item please [speaker001:] ok calvin klein jeans $94 [speaker002:] Perfect, I was able to make the purchase for you! [speaker001:] oh finally thank god ok thank you seriously gotta get going now are we done? we good? hello? Ok that is all i needed help with so bye! [speaker002:] Have a great day! [speaker001:] Hello, thanks for contacting AcmeBrands. How can I help today? [speaker002:] Hello I'm currently waiting on a $100 refund that'd been worked out prior with you and I'd like to add an 89$ return of jeans to it as well if not too late [speaker001:] Let me see what we can do. First, can I have your full name or account ID? [speaker002:] crystal minh cminh578 [speaker001:] Thank you Crystal can I also have your email address and order ID? [speaker002:] cmihn578@email.com 4863791287 [speaker001:] And what was the brand of jeans you wanted to add to your return? [speaker002:] tommy hilfiger jeans unopened not what I thought i was buying [speaker001:] OK, I have updated your refund to include the jeans as well. Is there anything else I can help with today? [speaker002:] ok i did paypal for both I'm to expect the 189 coming to that paypal? [speaker001:] Correct. [speaker002:] ok thanks for being so helpful goodbye [speaker001:] Thank you have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi I am thinking about getting a jacket and have a question about it it's the calvin klein jacket I'm curious how easy it would be to take out stains like wine or paint? [speaker001:] Quite easy, actually. From our knowledge base: To remove a wine stain from the jacket, wet a cotton cloth and gently dab it on the stained area. Then, sprinkle some salt on the area and let it sit for five minutes or more, absorbing the excess water. Next, pour some boiled water on the area to flush out the stain. Finally, you can launder the jacket with the hottest water setting to completely remove any residual marks. When drying, either line dry the jacket or use a low-heat dryer. [speaker002:] salt? hmm I would have never thought of it ok cool thanks for that [speaker001:] Is there anything else I can help you with? [speaker002:] no that's it [speaker001:] Okay, have a great day! [speaker001:] Hello. How can I help you today? [speaker002:] Hello I am getting ready to place an order and I want to know the price of gift wrapping it [speaker001:] Sure let me look this up for you. May I have your name please? [speaker002:] Norman Bouchard [speaker001:] There is a fixed price of $4.99 per item you want wrapped. [speaker002:] Alright, thanks. That is what I needed to know [speaker001:] Be sure to specify in a message which items needed to be wrapped. [speaker002:] Will do [speaker001:] Is there anything else I can help you with? [speaker002:] No, that should do it. Thanks. [speaker001:] Great. Have a nice day Norman. [speaker001:] Hi, there. How may I help you? [speaker002:] I need to confirm shipping address Name: Rodriguez Domingo Phone Number: 905-0023 Member Level: Guest Email Address: rd363736@email.com Account ID: DX83NMIDQS Username: rd363736 [speaker001:] Wow! Thanks for all of the info! Very helpful. [speaker002:] it should be 0540 Brushwick Dr San Mateo, CA 4949 [speaker001:] Okay, I am double-checking for you. Do you have an Order number? [speaker002:] 2565557604 [speaker001:] Did you need to change anything about the address? [speaker002:] no [speaker001:] Okay, I've confirmed the address is correct. Can I help you with anything else? [speaker002:] no [speaker001:] Okay then, have a great day. [speaker001:] Hello. How can i help you today? [speaker002:] HI! I wanted to check the status of my order online but I am having trouble logging in You see. I forgot my password [speaker001:] Okay I can help you recovery your password and then you'll be able to log in to check your status [speaker002:] Thank you [speaker001:] give me just one moment please Can I get your full name and account ID? [speaker002:] Sanya Afzal [speaker001:] Thanks! Can you please provide me with your username? [speaker002:] I wouldn't have that. Can you help me with that too? [speaker001:] certainly Can I get your zip code and phone number? [speaker002:] 92511 603-8773 [speaker001:] Excellent safzal1 is your username. So I cannot obtain your old password but I will generate a new one for you. "cydtfnuo1z9" is your new password [speaker002:] Thank you so much [speaker001:] is there anything else I can help you with today? [speaker002:] That is all. Appreciate your help [speaker001:] thanks and have a good day [speaker001:] Hi! How can I help you today? [speaker002:] Hi! I need to return this jacket. It is the wrong size [speaker001:] No problem. Can I have your full name, username, email address, and order ID, please? [speaker002:] Alessandro Phoenix ap606065 ap606065@email.c ap606065@email.com 7301471828 [speaker001:] And what is your membership level? [speaker002:] Gold [speaker001:] Okay, great! What is your address? I'll need it for the shipping label. [speaker002:] 1768 Brushwick Dr San Mateo, WA 15897 [speaker001:] Last question! Would you like to process this return by mail, in store, or at a dropoff center? [speaker002:] mail [speaker001:] Okay! Your return is all set. Anything else I can help you with today? [speaker002:] No thank you [speaker001:] Okay, have a great day! [speaker001:] Hello. Thanks for contacting the customer satisfaction team, how may I help you today? [speaker002:] Hi I never got my stuff I ordered. Can you check it for me? [speaker001:] It'd be my pleasure to look into that for you. May I start by getting your full name? [speaker002:] Sanya Afzal [speaker001:] Okay Sanya, what item were you expecting and when were you expecting it to be delivered? [speaker002:] Calvin Klein boots. I've been waiting for 9 days! [speaker001:] That's not good. Just give me one moment. [speaker002:] okay [speaker001:] Can I get your username, email address and Order ID so that I can bring up your order? [speaker002:] Username: sa732542 Email Address: sa732542@email.com Order ID: 0133452608 [speaker001:] I see. Because your item is delayed, I'm just going to order you a new item. I'll just need your shipping address. [speaker002:] 2012 Kennedy St Baltimore, WA 62498 thank you. can you overnight them since I'm a bronze member? [speaker001:] I can't overnight them, but I have made sure that they'll ship today and you should have them before the weekend. [speaker002:] okay thank you [speaker001:] Is there anything else that I can help you with today? [speaker002:] no, bye now [speaker001:] We appreciate you shopping with us, have a great day! [speaker001:] Billing issue, charged for something I did not purchase. [speaker002:] sure i'll check What is your full name? [speaker001:] Rodriguez Domingo actually need extension on subscription [speaker002:] okay sure! let me check into that what is your account id and order id??? Are you there? [speaker001:] Hello, how may I help you? [speaker002:] I noticed my phone number was wrong and I need to fix it. [speaker001:] Let me help you with that. So you just want to change the phone number on your account is that correct? [speaker002:] That's correct. [speaker001:] Could I have your full name or account id? [speaker002:] Albert Sanders [speaker001:] Could I have the current phone number on your account? [speaker002:] 646-7423 That should be changed to 646-7433 [speaker001:] I need to verify your identity, could I have 3 of the following, zip code, username, password, email address, or previous order id? [speaker002:] 23626 as269117 as269117@email.com [speaker001:] Thank you [speaker002:] Sure. [speaker001:] Your account has been updated with the new phone number. [speaker002:] Great, thank you. [speaker001:] Can I help you with anything else? [speaker002:] No that's it. Thanks you very much. [speaker001:] Have a good day. [speaker001:] hello! what can I do for you today? [speaker002:] Hi I wanted to check the status of my order [speaker001:] Sure, I'd be happy to help you with that May I have your name please? [speaker002:] I had only purchased one item but I received an email saying I ordered 2 Joseph Banter [speaker001:] Thanks, I'll also need your account ID and order ID [speaker002:] Order ID: 7730163072 Account ID: NMTXUFOKKG [speaker001:] Ok, thank you. It looks that that email was incorrect you will only be charged for the one item [speaker002:] Oh okay Thank you [speaker001:] Is there anything else I can help you with? [speaker002:] That is all. Thanks for your help [speaker001:] You're very welcome, have a great day [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I want to check the status of my account because I have a shipping question [speaker001:] Okay, I can help with that [speaker002:] I want to fund out if my account includes free shipping from out of country find* I'm talking International Shipping [speaker001:] Okay, let me see what I can find out May I ask your full name, or your account ID so that I can check on the details? [speaker002:] Norman Bouchard [speaker001:] Thanks, Mr. Bouchard. And, yes, your account does currently offer international shipping Do you have any other questions today? [speaker002:] Okay Thanks [speaker001:] You're welcome If there's nothing else, I hope you have a great day [speaker001:] im os frustrated!! [speaker002:] Hello, how may I help you today? [speaker001:] everything ALWAYS seems to be out of stock how am i supposed to even shophere [speaker002:] I am so sorry to hear that. I will do my best to resolve your issue. Can I please have your full name or account ID? [speaker001:] Name: Joseph Banter [speaker002:] Thank you. I apologize. There have been some issues with inventory due to the current coronavirus pandemic. I will write up a report and alert the purchasing department. Because your satisfaction is extremely important to us, I would like to provide you with a 20% promo code. [speaker001:] thanks thats perfect [speaker002:] Your 20% promo code is HKAZV You are welcome. Is there anything else I can help you with today? [speaker001:] thats all [speaker002:] Thank you. Have a great day! [speaker001:] hello there David Williams here [speaker002:] Welcome to AcmeBrands. How may I help? [speaker001:] I want to know more about this cool t-shirt I want to buy [speaker002:] Sure. I can help. [speaker001:] can you tell me if you have it available in other colors? and also the materials the shirt is made off? [speaker002:] Sure. Let me check. There are several colors available on the site. Also, it is made of cotton,l inen wool blend. linen [speaker001:] Ok great I cat wait for the shirt to arrive home I will make the purchase right now Thanks [speaker002:] Great. Thanks for being a wonderful customer. Anything else? [speaker001:] Hi, I wanted to know more about one of your products. [speaker002:] which product might that be [speaker001:] The tommy hilfiger shirt that costs $69. I want to know how to remove a bad stain from the shirt. I accidentally spilled some pasta sauce on mine. Whoops! [speaker002:] i can assist with that today, the information on the shirt that is, may i have your name? [speaker001:] Sanya Afzal [speaker002:] ok sanya let me look that up for you [speaker001:] Thank you [speaker002:] alright to remove a fresh stain, simpling clean with cold water if it has dried it will be harder, but possible start soaking the shirt in cold water for half an hour, then scrub the stain with dish liquid, with something like a toothbrush then wash it normally in cold water [speaker001:] Oh okay, sounds like I can do that. That's all I needed, thank you! [speaker002:] is there anything else you needed assistance with or clarification on today have a good one [speaker001:] Hi, there. How may I help you? [speaker002:] Hi, I got these boots but i really dont like the color. I want to return them and get them in brown [speaker001:] Okay, I can help you with that. May I have your full name please? [speaker002:] Rodriguez Domingo [speaker001:] May I also have your Username, email address, and Order ID? [speaker002:] rodriguezd691 rodriguezd691@email.com 0075758907 [speaker001:] Are you a Gold, Silver, or Bronze member? [speaker002:] Silver [speaker001:] Do you have the purchase date? [speaker002:] Yes 2020-03-19 [speaker001:] Good news-it's elegible for a return. May I have your address please? [speaker002:] 3674 Woodshore St Raleigh, MI 93928 [speaker001:] You will receive an email with the return label so you can print it out. Would you like to return via mail, drop-off location, or in-store? [speaker002:] Hmm mail would be best [speaker001:] Okay, you're all set. May I help you with anything else? [speaker002:] No thanks [speaker001:] Have a great day. [speaker002:] Youve been helpful [speaker001:] Thank you:] [speaker001:] Hi! How can I help you today? [speaker002:] My shipping charges seem to be too high [speaker001:] Oh no! [speaker002:] can you tell me if it has already shipped? If it hasn't shipped, I want to change it. [speaker001:] Absolutely, just a moment. You have an active order, correct? [speaker002:] yes [speaker001:] What is your full name or account ID? [speaker002:] Joseph Banter [speaker001:] Great, now to pull up the order can I have the username, email, and order id please? [speaker002:] jbanter5, jbanter5@email.com, and 8102000491 [speaker001:] What is the shipping status? [speaker002:] It says it's out for delivery [speaker001:] The best I can do is refund a part of the shipping fee? Is that alright? [speaker002:] that's fine, thanks [speaker001:] Complete! Is there anything else I can do for you today? [speaker002:] that's it, thanks [speaker001:] Great, have a good day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi I wanted to see if my purchases qualify for free shipping? Or is there a certain amount I need to buy to get free shipping? [speaker001:] You are wanting to know if the items in your cart are eligible for free shipping? [speaker002:] yeah [speaker001:] Your items in the cart will qualify for free shipping if your total before tax is over $25. The shipping fee is a flat $4.99 for the cart if your total before tax is below $25. [speaker002:] ok that's fine. I have more than $25 [speaker001:] Great! Will that be all for today? [speaker002:] yup that's it thanks [speaker001:] My pleasure. Have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] Could you please let me know how much overnight shipping would be? [speaker001:] Sure one moment please. It will be based off the weight. Its $39.99 if its under 5 pounds and $54.99 if its 10 pounds or less. All other will be $69.99 [speaker002:] Okay, thank you! [speaker001:] Anything else I can help you with? [speaker002:] No, that is all [speaker001:] Great. Have a nice day. [speaker001:] Hello. How can i help you today? [speaker002:] Hi I am calling in to complain because the item you want to buy was much cheaper yesterday when you checked. [speaker001:] Oh no I'm so sorry to hear that I understand that could be a very frustrating situation Let me look into this for you Can I get your full name and account ID please? [speaker002:] Name: Rodriguez Domingo Account ID: Y2ULQFTDXO [speaker001:] Thanks I'm getting everything pulled up Do you have the order ID? [speaker002:] Order ID: 0090085139 [speaker001:] Okay this looks like one of those situations where the market prices shift. Although it doesn't happen very often it does happen from time to time. [speaker002:] Is there a way to get the original price [speaker001:] Here is a promo code to discount the difference. JPQ17 [speaker002:] Great thanks [speaker001:] Is there anything else I can do for you today? [speaker002:] No but thank you [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hello [speaker002:] Hello, how may I help you today? [speaker001:] I'm trying to use a promo code but the site says its invalid [speaker002:] Oh I am sorry to hear that. Let's see what we can do about this. May I have your full name or account ID please? [speaker001:] Rodriguez Domingo [speaker002:] Typically promo codes last for 7 days, have you had yours longer than that? [speaker001:] No, I got it 5 days ago [speaker002:] Alright, let me check with our system and see what can be done, one moment please. Ah good news, I have been authorized to get you another promo code which should fix the problem. [speaker001:] Okay great [speaker002:] Ok I have a new promo code for 20% off which should fix your problem. It is: F66DF [speaker001:] Awesome, thanks. I can buy my jeans now [speaker002:] My pleasure, thanks for being our customer, is there anything else I can help you with today? [speaker001:] Nope, that is it. Thank you [speaker002:] You have a wonderful rest of your day! [speaker001:] Hi I need to check the status of my order please [speaker002:] Okay [speaker001:] I only ordered one item but my email conf shows 2? hello you there? [speaker002:] Give me your full name [speaker001:] sanya afzal [speaker002:] I need your username, order id and email [speaker001:] sanyaa1253 order id 1688965541 sanyaafzal1234@email.com [speaker002:] Please add your account id [speaker001:] suzjdnonef [speaker002:] Verified! [speaker001:] great [speaker002:] Now I will validate your purchase. Validated! Give me a moment to check my system. Your order is perfect and the email is incorrect Please disregard the mail [speaker001:] ok thank you [speaker002:] you are welcome Would this be all for today? [speaker001:] Hi, I want to return my jeans. They are the wrong color, they're a lot lighter than what I wanted. [speaker002:] hi, how can I help? Let's check can I have your name pelase? [speaker001:] Rodriguez Domingo [speaker002:] I also need your username, email & Order ID thanks [speaker001:] rodriguezd704 rodriguezd704@email.com 6034158258 [speaker002:] what is your membership level please? [speaker001:] I'm bronze [speaker002:] and the purchase date? [speaker001:] December 2019 [speaker002:] i see. that is just outside of our return window. do you have the receipt by any chance? or the original packaging? [speaker001:] I don't have the original packaging, but I do have the receipt. [speaker002:] no problem, the receipt will suffice [speaker001:] Okay great, I was worried about the packaging. [speaker002:] I just need your address for the shipping label [speaker001:] 9152 Lexington Ave San Mateo, MI 4525 [speaker002:] yes we can be a little flexible with our bronze members. would you prefer to return by mail, in store or a drop-off center? [speaker001:] By Mail would be good [speaker002:] fine. that is all taken care of then. is there anything else today? [speaker001:] No that's all, thank you very much for your help [speaker002:] great. have a good day [speaker001:] Hello, how can I help you today? [speaker002:] Hey, I just need to know what my remaining balance is to keep my subscription going. [speaker001:] Glad to help. May I have your name please? [speaker002:] Norman Bouchard [speaker001:] thanks Norman. What is your current membership level? [speaker002:] It's Bronze [speaker001:] Okay. Give me a second. [speaker002:] Alright [speaker001:] You were granted Bronze membership because you have made over $500 worth of purchases in the last year. $1000 worth of purchases are needed for a Silver membership. [speaker002:] Great, do I owe anything for the fee? [speaker001:] No, because the membership is earned and not bought. by the way do you want to check your subscription status? Any amount due and due date etc? [speaker002:] Ok great yes please [speaker001:] Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] 8094426663 9NXWCZ6TVA [speaker001:] Your subscription is active and there is an amount of $20 due today. [speaker002:] Ok that's what I needed to know. Can I pay now? [speaker001:] Here is a link that you can pay for it now. [speaker002:] Thank you! [speaker001:] Do you know your username for logging in? [speaker002:] No, sorry [speaker001:] It is nbouchard1. You can check your future status by logging in the above link. [speaker002:] Thank you for that info Oh really? Ok I'll do that [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] That's it! [speaker001:] Have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] Hi, I am a little frustrated. I was looking to buy this jacket for my son for his birthday. It was available yesterday, but now it is out of stock. Do you have any more in your warehouse? [speaker001:] Let me check. Can I have your full name or account ID please? [speaker002:] My name is Joseph Banter. I don't have my account ID, can I give you my username instead? [speaker001:] Just your name is fine. Do you know what brand the jacket is? [speaker002:] It is Calvin Klein [speaker001:] I've notified our purchasing department that the item is out of stock. Unfortunately we don't have it in our warehouse currently. [speaker002:] Can you inform me when it comes back in stock. Are there other warehouses that may have it? This was the only thing he wanted for his birthday [speaker001:] I'm sorry! I can back order the item for you so it ships when we get it back in stock. Would you be interested in that? [speaker002:] Yes, that will have to do [speaker001:] Is it okay to use the credit card you have on file? [speaker002:] That's fine. [speaker001:] Okay, I've back ordered the jacket. Hopefully it will arrive soon. Again, I'm so sorry about this! [speaker002:] Thanks for your help [speaker001:] Thank you! Is there anything else I can do for you? [speaker002:] No, that's all. [speaker001:] I hope you have a great day! [speaker001:] Hi, what can I help you with today? [speaker002:] Hi. My name is Albert Sanders. I ordered one item, a Calvin Klein shirt, but my email confirmation states that I ordered two. My account ID is 3RUHCKLOJP [speaker001:] Okay thanks, I will check into this. Do you know the order ID? [speaker002:] The order ID is 8287215773. [speaker001:] Do you know what the shipping status is? [speaker002:] Out for delivery [speaker001:] Okay, when you receive the order, please contact us again, and we will verify the amount your received and refund the second shirt cost. [speaker002:] Ok thanks. [speaker001:] Is there anything else I can do? [speaker002:] No that's it for today. [speaker001:] Okay, have a good day. [speaker001:] Hello, Welcome to AcmeBrands, how may I help you? [speaker002:] When is the annual sale? I'm thinking about purchasing something. [speaker001:] Sure. You want to know when the annual sale is. Is that correct? [speaker002:] yes I'm thinking about buying a new wardrobe. [speaker001:] Ok. May I have your full name or account ID [speaker002:] Rodriguez Domingo [speaker001:] Ok, Rodrigo. Let me check in our system. Was there a specific item you were looking for. Jeans? Shirt? Jacket? [speaker002:] I'm looking for suits, actually. Good business attire. [speaker001:] Ok. Let me check. It seems we do not have any sales on that at the moment. Was there anything else I could help you with? [speaker001:] Good afternoon and thank you for contacting AcmeBrands! How can I help you? [speaker002:] Hey it looks like the shipping was pretty high. What is the status of my order? [speaker001:] I'm sorry to hear that. Please provide me with your name and order ID. [speaker002:] WWOITFTEFT Norman Bouchard Oh order id 6549544006 [speaker001:] Do you have your account ID as well? [speaker002:] WWOITFTEFT [speaker001:] Okay. Give me one moment to locate your order. What username and email address did you use to place your order? [speaker002:] nbouchard559 [speaker001:] And your email address? [speaker002:] nbouchard559@email.com sorry dont know why it didnt compelte that [speaker001:] Thank you. It's okay. Do you know the shipping status of your order? [speaker002:] No thats what im asking you what the order status is [speaker001:] I understand. Give me one moment to lookup the shipping status. Your order is unfortunately still being shipped. [speaker002:] Ok well i want to cancel as the price for the shipping seems high [speaker001:] However, I can update your order since it has not yet been delivered if you need to make changes. [speaker002:] ok Ill just pay more attention next time [speaker001:] I have cancelled your order for you and you should be receiving confirmation by email. [speaker002:] Thank you thats it [speaker001:] Is there anything else I can do for you? You're welcome. I hope you enjoy the rest of your day. [speaker001:] Hi, Thank you for contacting Acme today. How can I help you? [speaker002:] I wanna know more about these Guess jeans for 59 dollars. [speaker001:] Sure, I can assist with that. Can I please start with your full name? [speaker002:] David Williams [speaker001:] Thank you Mr. Williams What exactly did you want to know about the jeans [speaker002:] are they quality jeans? [speaker001:] Yes, they are an excellent pair of jeans. I actually have a pair myself [speaker002:] great thanks are there any larger or smaller sizes? [speaker001:] The jeans have quite a few sizes. Sometimes I have seen them out of stock, if that is the case we restock at the beginning of each month [speaker002:] sounds good thanks [speaker001:] Is there any other questions I can answer for you today? [speaker002:] no [speaker001:] Have a great day! [speaker001:] Thanks for contacting AcmeBrands! What can I do for you? [speaker002:] I cant access account cause I lost phone that had two factor authentication [speaker001:] I'm sorry to hear! I can help you out with that, though. Can you please give me your full name to pull up your account? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. While I pull that up, can you please send me your email address? I will send a reset code to that address. If you don't have it handy, I can look it up by using your PIN or security answer. [speaker002:] I dont have one Phone Number: 472-5866 [speaker001:] Can you tell me your security answer for verification? [speaker002:] Alexander [speaker001:] Thank you! Your email address on file is jbanter327@email.com. I will send a reset code to that address. [speaker002:] thanks [speaker001:] To be on the safe side, I will also send you a link to best practices for internet security to keep your account safe. Can I help you with anything else today? [speaker002:] no that is all [speaker001:] Okay, have a good day, Joseph! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I haven't yet made a purchase but wanted to know what your refund policy is [speaker001:] OK. Let me look into that for you. It always depends on the shipping status. If the item has yet to be shipped, a refund can be issued. All you need is your order ID customer username and customer email [speaker002:] alright [speaker001:] Hope this info helps [speaker002:] it does, thanks for that [speaker001:] You're welcome. Anything else I can help you with? [speaker001:] Hi! How may I help you? [speaker002:] Hello. I recently signed up for a subscription but it looks like you guys charged me twice for it. [speaker001:] I see, let's fix that. May I have your full name, account and order IDs? [speaker002:] sure, it's Albert Sanders and my account id is U85ALFLG2Z [speaker001:] Do you have an order ID? [speaker002:] yes its 7149958247 [speaker001:] Thank you, what is your membership status? [speaker002:] silver [speaker001:] I see, and what was the extra charge amount? [speaker002:] it was 20 dollars [speaker001:] I'm sorry, our system is telling me this was not an error and it likely was just an increase in your bill. [speaker002:] so you increased the cost of the service?? [speaker001:] The bills change based on person to person, which is likely what it did with you. I'm sorry, I cannot refund a non-error at silver. [speaker002:] ok i understand [speaker001:] May I help you with anything else today [speaker002:] nope thanks [speaker001:] Have a good one. Sorry I couldn't help more. [speaker001:] Hi, how can I help you [speaker002:] I am very upset with this company. [speaker001:] Sorry this has happened How can I help [speaker002:] Well, I see a charge on my billing statement that was supposed to have been reversed. I sent the darn jeans back already!!! [speaker001:] What is the charge for? [speaker002:] $54.00 [speaker001:] So you returned Jeans and didn't get the credit you were supposed to get? [speaker002:] Exactly. Finally someone is actually helping me! [speaker001:] Sorry this happened. I should be able to help Can I have your full name or Account ID please? [speaker002:] Did you lay off agents because of the virus? [speaker001:] We have had to move many agents to work at home status, so there are some problems People have to get used to the software at home [speaker002:] I am sorry to hear that. Norman Bouchard [speaker001:] Yes, it's a good company though so they are trying not to fire anyone Ok, I need to look up your order. Can I have your username, email and Order ID? [speaker002:] Well, if you can help me, then I will send an email to your supervisor telling them how great you were. [speaker001:] I hope I can help you then! [speaker002:] normanbouchard902 normanbouchard902@email.com 9055618082 [speaker001:] Okay, do you know how many days it's been since you received the refund? [speaker002:] I never received a refund. That's why I'm calling. [speaker001:] sorry, since you were supposed to receive the credit [speaker002:] It's been 3 days. [speaker001:] okay, that's good news. what membership level are you? [speaker002:] I'm just a guest. Membership levels are too over-priced IMHO. [speaker001:] I understand, they are pretty expensive Okay, it is expected to take up to 7 days for the credit to go into your account. I can't issue you the credit now, because you would likely end up with two credits when the other one goes through The credit should show up within the next four days! [speaker002:] Okay. So then I need to wait. [speaker001:] Yes, unfortunately that's all you can do at this time. Sorry for the delay [speaker002:] What is your Agent ID #? [speaker001:] 777211 [speaker002:] Okay, 777211. I am going to send your supervisor a note telling them how helpful you were today. [speaker001:] Thank you very much! You can ask for me if it doesn't go through for some reason and I will issue the credit on the eighth day! [speaker002:] That's even better. I appreciate you! [speaker001:] Thank you, Can I do anything else for you today? [speaker002:] No, that will be all. Have a great day. [speaker001:] You too, Stay safe and healthy! Good bye [speaker001:] Hello, I'm trying to make a purchase can you help? [speaker002:] Sure, I can help you. What specifically do you need to do? [speaker001:] It keeps saying my card is considered invalid [speaker002:] Can you try to re-enter your card information? [speaker001:] I tried that, I have used it on other websites recently so I am not sure what is happening [speaker002:] Okay, try to log out and log back in. Sometimes that fixes the issue. [speaker001:] ok, I tried that and it seems to have worked this time. Thank you! [speaker002:] Great, glad it worked. Is there anything else you need? [speaker001:] No thank you [speaker002:] Okay, have a nice day. [speaker001:] How may I help you? [speaker002:] I wanna know the state of my refund and I have another item I wanna return Name: Albert Sanders Phone Number: 301-8558 Member Level: Bronze Email Address: albertsanders390@email.com Username: albertsanders390 [speaker001:] Thank you, one second. Do you have an order ID? [speaker002:] Order ID: 0312467532 [speaker001:] Your current refund is in progress by credit. Shall we work on your new return now? [speaker002:] yes Product: Jeans Brand: Tommy Hilfiger Amount: $94 [speaker001:] What is the return reason by chance? [speaker002:] I dislike them [speaker001:] Alright, how would you like the return by? Credit? [speaker002:] yes [speaker001:] When did you purchase the current return? [speaker002:] Purchase Date: 2020-03-17 [speaker001:] Alright, how would you like to return them, by mail? If so, please give me the address for the return label. [speaker002:] Address: 3063 Lincoln Ave Baltimore, TX 86068 [speaker001:] Alright, your return label will be sent. Anything else for you today? [speaker002:] no [speaker001:] Have a great day! [speaker001:] Hello [speaker002:] Hello, how can i help you [speaker001:] My name is Norman Bouchard and I want to check the status of my order the delivery time seems to be wrong [speaker002:] You want to adjust delivery time? [speaker001:] yes that is correct [speaker002:] What time would you like it to be delivered? [speaker001:] I would like for it to be delivered at night [speaker002:] Okay, can I get your name first [speaker001:] Sure my name is Norman Bouchard [speaker002:] I found you. Now can I get your account id and order id [speaker001:] the ID is 6175250661 [speaker002:] Is that for order or account? [speaker001:] that is the order ID do you need the account id as well [speaker002:] Yes please [speaker001:] JJZZIEWQEO ok thats it [speaker002:] Thank you Now i need to check if the system has made a mistake with your order. It has not made a mistake. Can I please get the status of your shipment? [speaker001:] so the status is Out for Delivery [speaker002:] Unfortunately theres nothing we can do about it since its about to be delivered already. I am sorry Can I help you with anything else [speaker001:] really? tahts disappointing but I understand that would be all for today [speaker002:] Okay have a great day [speaker001:] How may I help you today? [speaker002:] Hi I have a question about a product I ordered. [speaker001:] what is your question? [speaker002:] It came with a stain and I wanted to know what your return policy is [speaker001:] so, do you wish to know our return policy, or to initiate a return due to a stain [speaker002:] I haven't worn it and it is still in the original packaging. I want to return it [speaker001:] Awesome I can assist with that I need your full name to pull up your account [speaker002:] Joseph Banter [speaker001:] thanks Joe may I also get your username, email, and order id [speaker002:] jb813320 jb813320@email.com 5168357656 [speaker001:] thanks! and what is your membership level? [speaker002:] guest [speaker001:] and how long ago did you make the purchase we can only process the return if it was within the last 30 days [speaker002:] oh no [speaker001:] unless you have the reciept, then we can initiate the return anyway [speaker002:] its towards the end of last year I have the receipt [speaker001:] perfect i need your full address so we can send you a shipping label to print [speaker002:] 0235 Kennedy St Raleigh, CA 88002 [speaker001:] also, would you like to return by mail, in store, or at a drop off point? [speaker002:] mail [speaker001:] ok your refund has been processed, please return the item with the label we sent anything else i can help with today? [speaker002:] that's it [speaker001:] have a great one! [speaker001:] Hello, how can I help you today? [speaker002:] I really like the look of these jeans, but I'm worried about how they will hold up over time. How often do you recommend washing them? [speaker001:] Assuming a normal rate of wear, we recommend washing our jeans once a week. Excessive washing can cause the color to fade. [speaker002:] What is the normal rate of wear? [speaker001:] Usually 2-3 times in a week. [speaker002:] ok, thanks [speaker001:] If you have been working, playing sports, or they are just plain dirty, they should be washed as soon as possible. [speaker002:] That makes sense [speaker001:] Is there anything else I can answer for you today? [speaker002:] No, I think that's it, thanks! [speaker001:] Ok we also recommend folding them inside-out, cold wash them, and hang them out to dry for optimal conditions. [speaker002:] oh thanks!! that seems to make sense too. [speaker001:] Enjoy your jeans and have a great day. [speaker001:] Hi! How can I help you today? [speaker002:] hey have some questions about the status of my account and how to keep it active also if I owe anything to you guys towards that at the moment [speaker001:] Okay, I can help you with that. Can you give me your name and account number, please? [speaker002:] Alessandro Phoenix JMPWBXR49H [speaker001:] Okay do you have a current order right now? [speaker002:] 6210757252 is my last one. no orders right now though wondering about the service and my subscription [speaker001:] Okay, thanks that order number will help me pull up your account. One moment, please. Okay, I see here that you do have a balance of $14.00, due in three days. [speaker002:] oh i see could I take care of that now? also it says I'm bronze could you tell me what that means [speaker001:] Sorry for the long wait. Please give me one more moment here... Okay, so sorry. Would you like to make a payment with the credit card you have on file with us? [speaker002:] sure does that help with my subscription somehow i'll settle it regardless [speaker001:] Okay, perfect. I can take care of that for you. You want to pay the $14.00, then? [speaker002:] yes [speaker001:] Your account is in good standing, but of course this payment will keep you there, so thank you! I'm going to send you an email outlining what your Bronze status means, alright? [speaker002:] ok great still trying to get all that info straight here [speaker001:] Wonderful. Is there anything else I can help you with? [speaker002:] no thanks take care [speaker001:] Good bye. [speaker001:] Hi! How can I help you today? [speaker002:] Yes i would like to update my order to overnight shipping, Would like to get my order as soon as possible [speaker001:] Sure, I can help you with that! What is your full name, account ID, and order ID? [speaker002:] David Williams, my Account ID is QSWGEMWEES and my Order ID: 3587878302 [speaker001:] Okay, great. And what is the shipping status of the order? [speaker002:] give me a sec let find out Its saying out for delivery [speaker001:] Okay, well unfortunately I can't upgrade the shipping. But the good news is that you should receive it today! So that's even better than overnight, right?:] [speaker002:] Thats true and save me money lol. Thank you [speaker001:] Exactly!! I hope you enjoy your product when it arrives. Is there anything else I can help you with? [speaker002:] That will be all, thanks [speaker001:] Okay, you're welcome! Have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] Every time i search for an item there are 0 results are being returned, it's frustrating help! [speaker001:] Oh I am sorry to hear that. Let's see what we can do about this. [speaker002:] tks [speaker001:] So let's try some troubleshooting steps and see where we go from there. [speaker002:] ok [speaker001:] The first one is simply logging out of your account and then back in. [speaker002:] ok give me secy ok did it [speaker001:] And any luck with that? [speaker002:] sec ill text someting no the same 0 results [speaker001:] No problem. We can try this next one which usually fixes it. Do you know how to clear out your cookies on your browser? [speaker002:] yeah give me a sec [speaker001:] Fantastic, give that a try. Thank you., [speaker002:] ill clear cookies [speaker001:] This is usually what the problem is. [speaker002:] oh wow! that worked thanks! [speaker001:] Excellent! This is usually the problem, I am glad we got it worked out for you. Is there anything else I can help you with today? [speaker002:] nope [speaker001:] You have a wonderful rest of your day! [speaker001:] Hello, Thank you for contacting us today. How can I help you? [speaker002:] hello, i would like to pay to keep my premium subscription shopping service active [speaker001:] Sure thing. Lets see what I can do to help you with this. Can I have your full name please? [speaker002:] Can you please tell me how much I have to pay? Rodriguez Domingo [speaker001:] Thank you Rodriguez. Just to clarify did you want to check an the amount due to see if you wanted to pay it or just take care of the bill outright? [speaker002:] I would like to continue getting this service, so I would like to know how much I have to pay so I can pay it [speaker001:] Alright let me check for oyu. Ill need to get your account ID and order ID as well please. [speaker002:] Account ID: 4IQMZQL1VZ Order ID: 6957770370 [speaker001:] Alright thank you I was able to get your identity verified. It actually looks like you made this payment already. The amount due is 0 dollars and was due yesterday. [speaker002:] I don't have anything showing that I paid already and I don't even know how much it cost [speaker001:] Interesting. It might be an error on our end. The standard subscription fee is $99. If you would like we can do that payment and if it turned out it was already taken care of you would end up being a year ahead anyway or we could initiate a refund to get it back to you. [speaker002:] Ok I would like to pay the 99 now [speaker001:] Alright perfect lets get that set up for you. Do you have a card you would prefer to use or would you rather use the one on file? [speaker002:] Please use the card on file [speaker001:] sure thing. Alright Rodriguez, a charge of $99 will be billed to the card on file for the subscription fee Was there anything else I could help you with? [speaker002:] ok thanks! no, that is all! thank you! [speaker001:] Not a proble. Thank you for shopping with us. Have a great day! [speaker001:] Thank you for being an AcmeBrands shopper! How may I help you? [speaker002:] Hello. I signed up for the premium subscription and I want to pay for that today. [speaker001:] I can help you with that. May I have your full name? [speaker002:] yes, it's albert Sanders [speaker001:] Thanks! May I also have your account ID and order ID? [speaker002:] yes it's I7RMYGSRMX and the order id is 5660536716 [speaker001:] How much would you like to pay today? [speaker002:] the whole thing [speaker001:] The standard subscription is $99 per year. Is there a particular credit card number you would like us to use? [speaker002:] yeah don't i have one on file? [speaker001:] Yes, you do. We can use that if you'd like, some people prefer to keep their purchases and subscription payments separate. I'll use the one one file, then. [speaker002:] yeah i will use that one [speaker001:] You're all set! Is there anything else I can help you with? [speaker002:] nope that's it thanks! [speaker001:] You're welcome! Have a great day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] The search bar isn't working [speaker001:] Let me help you with that. Are the search results showing no results found? [speaker002:] Yes [speaker001:] Could you log out and then log back in, and try to search again? [speaker002:] I just tried that, it still didn't work. [speaker001:] Ok. What product are you searching for? [speaker002:] Jacket [speaker001:] Can you put a different product in the search engine, like boots? [speaker002:] I put boots, nothing showing up. [speaker001:] I am sorry that nothing so far is working, but we can try a few more things. Can you clear out your cookies on your browser? [speaker002:] How do i do that? [speaker001:] You can do it by checking the settings option and selecting more details. [speaker002:] wow, that fixed it. Thanks for the help! [speaker001:] That is great Can I help you with anything else? [speaker002:] no [speaker001:] Have a good day. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello, I'd like to change the phone number on my account the number is just off by one [speaker001:] Sure I can help you with that. Can I get your name please? [speaker002:] It's Rodriguez Domingo [speaker001:] Thank you, Rodriguez. Can you provide me with the current number on the account? [speaker002:] I think the current number is 913-3205, but it should be 913-3204 [speaker001:] Perfect. I'll just need to verify your identity. Can I get your Zip Code, password, and email address? [speaker002:] 28925 my email address is rd419688@email.com [speaker001:] Can I get your pin number, username, or password also? [speaker002:] my username is rd419688 I don't have my password on me right now [speaker001:] Alright, great. I have verified your identity. So the correct number should be, 913-3204, correct? [speaker002:] yes [speaker001:] Alright I have updated that. Is there anything else I can help you with today? [speaker002:] That is it. Thank you [speaker001:] Thank you and have a great day! [speaker001:] Hi I have a question for you [speaker002:] Hello, how can i help you? [speaker001:] I need to know when your store closes [speaker002:] Okay I will be happy to help you. [speaker001:] I want to buy some stuff but I can't go until later today I have to buy a new outfit for a date! I'm so excited [speaker002:] Our stores are open from 8 am to 11pm. So we will close at 11! I hope thats late enough for you. [speaker001:] Oh great That would give me enough time [speaker002:] Do you need anything else? [speaker001:] These are the hours for the store in La Fayette, NY right? [speaker002:] Yes. All our stores follow the same hours. [speaker001:] Okay great That's all I need [speaker002:] We also operate online 34?7 [speaker001:] I will go after work and buy my outfit! [speaker002:] 247 * great have a wonderful day! [speaker001:] hi [speaker002:] Hello, how can i help you today [speaker001:] I would like to have an item returned cause I got the wrong color [speaker002:] Okay sure, could i get your Full Name, Username Email Adress and Order ID please [speaker001:] Chloe Zhang, username:czhang70 czhang70@email.com Order ID: 7086978684 [speaker002:] Okay, and could i get your membership level [speaker001:] Silver [speaker002:] Okay and Date of purchase [speaker001:] It was purchased on 2020-03-22 [speaker002:] Okay great you can return it. I need your Adress so you can print a shipping label [speaker001:] 4759 Lincoln Ave Brighton, MI 25205 [speaker002:] Okay, i have sent the link with the label to your account. You can return it in store by mail or at a pickup centre. Is there anything else i can help you with today [speaker001:] no that's all. Would be returning via mail [speaker002:] Okay great, have a good day [speaker001:] Hi, how can I help you? [speaker002:] Hi! I need to add an item to an order I already placed. [speaker001:] Okay, can I have your name please? [speaker002:] Sanya Afzal [speaker001:] Thank you, can I have your account ID, and order ID. [speaker002:] TSQOK9C6NF 1443247495 [speaker001:] Thank you, can you tell me what the shipping status is? [speaker002:] delivered [speaker001:] What is your membership level? [speaker002:] Bronze [speaker001:] I am sorry, since the order has already been delivered I cannot add anything to it. You may start a new order if you wish to buy something else [speaker002:] That's ok, just thought I'd ask. Thank you! [speaker001:] No problem have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I want to check my order status I only ordered one item but the email says I ordered two... [speaker001:] May I have your full name or your account ID? [speaker002:] Yeah, my name is Alessandro Phoenix And the order ID is 4967029823 [speaker001:] And may I have the account ID also? [speaker002:] Yeah my account ID is IE2AFFH2AX [speaker001:] Ok, there does appear to have been an error on our end. Has the item already shipped? [speaker002:] Yeah, it says the order is out for delivery [speaker001:] Unfortunately you will have to wait until the items are received to begin the return process. I can offer a refund right now for you. [speaker002:] Okay, a refund right now sounds great [speaker001:] How much was the cost of the item? [speaker002:] $74 Awesome, thanks! [speaker001:] Ok, the refund has been submitted and please contact us when you receive the item to begin the return process. Is there anything else I can help you with today? [speaker002:] Nope, thats it. Thank you! [speaker001:] Have a great day. [speaker001:] Hello! How can I help you? hello? [speaker002:] Hi! I was looking to buy this Michael Kors shirt that I really like but I needed some information [speaker001:] sure! What info did you need? [speaker002:] I would like to know how long is the arm length [speaker001:] ok the arm length on a small is 32 inches for medium is it 34 inches and for large it is 36 inches was there anything else I could help you with today? [speaker002:] Thats all. Thank you [speaker001:] you're very welcome, have a great day! [speaker001:] Hi how can I help you [speaker002:] Hi i would like to check the status of my subscription account to see if it is active or not [speaker001:] OK what is your full name [speaker002:] Rodriguez Domingo [speaker001:] Also your account id and order id [speaker002:] I do not have either of those i am currently a guest [speaker001:] Ok if you are a gues you don't have a subscriptio. Was there a more specific question about subscriptions you wanted to ask? [speaker002:] hmm when i get a subscription what are the international shipping policies [speaker001:] OK so you want to know if you qualify for free international shipping! Sorry, the answer is no Here is a link to the faq for your reference http:www.AcmeBrands.comfaq [speaker002:] what about when i do get a subscription what is the policy for int shipping then [speaker001:] We do not ship outside of the United States. [speaker002:] hmmm ok thats all i needed to know thanks! [speaker001:] Have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] I would like to check the status of my order. It looks like an extra fee was added to it for no reason. [speaker001:] Okay, let me look into that for you. [speaker002:] ok [speaker001:] Can I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] And your account and order ID's? [speaker002:] CPJLJQDA6I 8746157076 [speaker001:] Okay, let me check and see what's wrong. Can I ask you your membership level? [speaker002:] bronze [speaker001:] Well I'm sorry to say this but there's nothing I can do for you. It seems that whatever the fee is is something you agreed to when placing your order. [speaker002:] I guess I'll have to read it better next time [speaker001:] I'm sorry again Is there anything else I can do for you? [speaker002:] No, that's all [speaker001:] Then have a nice day! [speaker001:] Items are always out of stock. Whats the problem? [speaker002:] Hello May I have your full name or account ID? [speaker001:] Chloe Zhang [speaker002:] Are you asking about a particular item being out of stock? [speaker001:] No, all items in particular, boots [speaker002:] Is this an item you have ordered? [speaker001:] yes [speaker002:] can you please tell me the brand of the boots that are out of stock? [speaker001:] Calvin Klein [speaker002:] Thank you. We sincerely apologize for the inconvenience I've written up a report and will be notifying the purchasing department [speaker001:] thanks [speaker002:] Is there anything else I can help you with? [speaker001:] no [speaker002:] We will do our best to have your order arrive soon [speaker001:] thanks [speaker002:] Thank you for shopping with us. [speaker001:] you're welcome [speaker002:] Have a good day. [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I would like to get the price of stitching my name on one of my items [speaker001:] Sure, one moment please. Stitching your name costs 30 cents per character for the first 15 characters. After that, it's 20 cents per character for the next 15 characters, and 10 cents per character for any additional characters. [speaker002:] Ok great thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] That is all [speaker001:] Thank you. Have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello! Hope you can help me out. Every time I search for a particular pair of Guess boots, I can't seem to get any results! Can you help me find these? [speaker001:] Sure! Could you try logging out and then logging back into your account first? [speaker002:] Aw, man I tried that and it does not seem to be working either. Any other sugestions [speaker001:] How about we try clearing your cookies? You can do this by checking your settings options in your browser. [speaker002:] OMG that worked wonders! Thank you so much. [speaker001:] Great! I'm glad I could be of help. Is there anything else I can help you with today? [speaker002:] No, thank you though. Have a great day. [speaker001:] You as well! [speaker001:] Hello, how can I help you today? [speaker002:] Hey the website is running really slow for me [speaker001:] Oh no, that is so frustrating. Is it everything on the website? Not one problem? [speaker002:] it's all slow. It's just not usable at this speed [speaker001:] There are a few things we can try to solve this. May I ask who I am speaking with today? [speaker002:] Name: Joyce Wu [speaker001:] First I'm going to let the website team know about this Joyce. This is really frustrating for our customers! [speaker002:] thanks it is [speaker001:] Can I get you to try logging out of your account and then logging back in.That sometimes clears the issue up. [speaker002:] ok. I tried that and it didn't help. [speaker001:] Having other programs open can also slow it down. Can you try closing any open tabs on your browser? [speaker002:] I closed the others and that HELPED! thank you [speaker001:] Oh that is great! So glad it worked. Can I help you with anything else today Joyce? [speaker002:] thats' all thanks [speaker001:] Alright, you have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Is there anyway possible to get an extension on my premium subscription [speaker001:] I'd be glad to check on that for you. Can I have your name? [speaker002:] David Williams [speaker001:] Thanks Mr. Williams, and can I have your account ID and order ID? [speaker002:] YSXIFGEEDQ Order ID: 1290680681 [speaker001:] Mr. Williams what level of membership do you have [speaker002:] I have bronze level [speaker001:] I'm sorry but extensions are permitted with bronze membership. [speaker002:] I have bronze membership. I just need extension to have a little time to get some money. [speaker001:] Sorry, I can't do anything for you, but I can escalate it to a manager. How does that sound? [speaker002:] I guess thats what we will have to do [speaker001:] Can I have your phone number for the manager to reach out to you? [speaker002:] 078-7644 [speaker001:] A manager will call you back later today. Is there anything else I can help you with? [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi, good afternoon I'm trying to get into my account but I seem to have forgotten my username. Can you help with that? [speaker001:] Of course! I'll be glad to assist you. May I get your full name, please? [speaker002:] Sure it's Joyce Wu [speaker001:] Thank you, Joyce. To help me verify your identity, would you please provide your zip code, phone number, and email address? Two out of those three options would be fine. [speaker002:] Okay sure Zip code is 83181 And my email address is jw161159@email.com [speaker001:] Perfect! Joyce, your username is jwu1. You should be able to use that to log into our site and complete your purchase. [speaker002:] Okay, wow thanks so much [speaker001:] Is there anything more I may help you with today? [speaker002:] Alright let me just give it a test run here Works! Thanks so much. No, that was it [speaker001:] Wonderful! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi. My name is David Williams. My Order iD is 8099786795. I want to return these Guess boots because I bought the wrong color. Can you help me? [speaker001:] I'll be glad to, David! One moment, please. To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] My username is dwilliams706, email is dwilliams706@email.com. I already provided the Order ID. [speaker001:] Perfect, thank you. May I ask your membership level, please? [speaker002:] Guest [speaker001:] What is the date of purchase, please? [speaker002:] 1-18-2020 [speaker001:] David I'm so sorry—as a Guest, your purchased would need to be within the last 30 days. However, we can make an exception if you still have your receipt? [speaker002:] Yes I do have the receipt. [speaker001:] Wonderful! We can take the return in that case, then. To generate a shipping label for you, may I get your full address, please? [speaker002:] 0472 2nd Ave, San Mateo, CA 189 [speaker001:] How would you like to complete your return? Your can opt for By Mail, In Store, or your nearest UPS Drop Off Center. [speaker002:] mail [speaker001:] You're all set! The return label and details for how to complete your return will be sent to you by email. Is there anything more I may help you with today? [speaker002:] That was it for today thank you [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, how can I help you? [speaker002:] Hi, can I change my delivery to next week? [speaker001:] yes, I can help with that. Do you want to speed up or slow down your delivery? [speaker002:] I want to slow it down [speaker001:] Ok, Can I have your full name or Account ID please? [speaker002:] HJTJKTBU1X Chloe Zhang [speaker001:] Why do you want to change your delivery date? [speaker002:] i don't want to have to pay a shipping fee [speaker001:] Ok, I'm going to look up your order. Can I have your Order ID? [speaker002:] 5863778655 [speaker001:] Thank you. Do you know the Shipping Status? [speaker002:] It says delivered on my statement [speaker001:] Ok, what's your membership level? [speaker002:] bronze [speaker001:] It appears that the package is already delivered so I wont be able to change the delivery date However, Since you are a Bronze member I can add a credit back to your account for the shipping fee you already paid [speaker002:] oh thank you so much! [speaker001:] Your welcome! Thank you for being a loyal customer Ok, I have credited your account Can I help with anything else toady? Have a great day [speaker001:] Hi I am Albert Sanders. [speaker002:] Hello Albert! How may I help you? [speaker001:] I really don't like my Calvin Klein jacket and wanted to add it to my refund. Would that be possible? [speaker002:] Of course. You have a previous refund already in system? [speaker001:] Yes of $100 Just wanted to add this item as well [speaker002:] Yes, I can help you with that. May I have your username, email address, and order ID? [speaker001:] Username: alberts7 Email Address: alberts7@email.com Order ID: 4128275747 [speaker002:] Thank you. How much was the jacket? [speaker001:] It was $54 [speaker002:] Okay. I have made a refund of $154 to your account. This includes today's refund and the refund you already have pending. Is there anything else I can help you with? [speaker001:] Ok awesome that is perfect Thank you! No that is all [speaker002:] Have a great day. [speaker001:] Hello, how can I help you? [speaker002:] Hi, I want to remove the tommy hilfiger jeans from my order because my boyfriend doesn't like them [speaker001:] Aww, sorry to hear. Why doesn't he like them? [speaker002:] It's okay, he was looking for a lighter wash [speaker001:] I understand. Can I please have your name? [speaker002:] Joyce Wu [speaker001:] Thanks Ms. Wu, and what's your username, email address and order number? Hello, are you still here? [speaker002:] Yes sorry 8036863014 [speaker001:] Thanks Ms. Wu, and what's your username, email address and order number? [speaker002:] I was looking for my username and email address I used but I couldn't find it sorry for the delay [speaker001:] Thanks and what is your membership level? [speaker002:] gold [speaker001:] Okay, Ms. Wu with Gold you get unlimited returns. Can I have your address? [speaker002:] 6795 Lexington Ave Newark, NY 84939 [speaker001:] Okay, you will need to print out the return label. How would you like to send it back by mail, in store or at drop off center? [speaker002:] mail works for me there's no way to cancel the order before it ships is there? I only want the jacket I ordered, not the jeans [speaker001:] So you only wanted to cancel one item? [speaker002:] Yes, the jeans [speaker001:] I'm sorry, I misunderstood. [speaker002:] no problem! [speaker001:] What is the current shipping status? [speaker002:] it says "order received" [speaker001:] Okay, it's all been taken care of. Is there anything else? [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi I want to know more about these guess jeans [speaker001:] What would you like to know? [speaker002:] Specifically, is there a design with ripped holes? [speaker001:] Let me find out for you. Our most popular jeans to contain artistic rips and tears. do Is there anything else you would like to know? [speaker002:] No, that's all [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] There seems to be an extra fee added on my order and I can't figure out what it is for [speaker001:] Okay, let me see what I can do for you about that [speaker002:] Thanks [speaker001:] Can I have your full name? [speaker002:] Bert Sanders Albert Sanders on the account [speaker001:] And your account and order ID's? [speaker002:] The order number is 4848833631 and my account is NFMAYWVQP4 [speaker001:] Okay, let me check the system [speaker002:] Okay. [speaker001:] May i ask your membership level? [speaker002:] Bronze [speaker001:] Well I hate to say this, but the error doesn't seem to be on our end. It seems you might have chosen a more expensive shipping option or shipping insurance and not known. Given that, there's nothing I can do for you. [speaker002:] That makes sense. I did need it earlier. [speaker001:] Is there anything else I can help you with? [speaker002:] Okay. No, thanks, that's all. Thanks for your help [speaker001:] Then have a nice day! [speaker001:] Good afternoon, how can I help you today? [speaker002:] The search wheel is going a long time and I wanna know what is happening? [speaker001:] I can look in to this for you. Who am I talking with today? [speaker002:] Rodriguez Domingo [speaker001:] Thanks Rodriguez. Is the website really slow or is the search just not working for you? [speaker002:] slow [speaker001:] Sometimes if other tabs are open on your computer, this can cause the site to slow down. Can you try closing your other tabs and see if it speeds up? Did that help at all? [speaker002:] yes thank you [speaker001:] Glad I could help. Is there anything else I can do for you today? [speaker002:] no [speaker001:] Alright, enjoy the rest of your day! [speaker001:] Hello, Welcome to customer care unit [speaker002:] Hi. My name is Joyce Wu. My Account ID is AXAAQRAHZG. [speaker001:] how may I help you today? [speaker002:] The item I purchased was a lower price yesterday than when I purchased it. Is it possible to receive a price adjustment? [speaker001:] I am very sorry for the inconvenience. Give time to look into this. I am still looking into it. Give me a moment. I need to verify your identity. Give me your order id [speaker002:] My order ID is 6678834038. [speaker001:] I have checked and all seem normal with this order. Our pricing algorithm often make changes to price of items. The order price is normal and okay [speaker002:] ok thank you [speaker001:] I would have like to help you but this is out of my control [speaker002:] ok [speaker001:] Would this be all for today? [speaker002:] yes [speaker001:] I wish you a great day ahead [speaker001:] hello [speaker002:] Hi, how can I help you? [speaker001:] can you explain the premium membership tier to me? just wanted to see the benefits before i join thanks [speaker002:] Sure thing, one second while I pull it up. [speaker001:] sure [speaker002:] We have Bronze, Silver, and Gold memberships. It's different than a subscription, instead of buying it directly you earn it through purchases. Bronze is earned through over $500 in purchases in a year, Silver is over $1000, and Gold is over $2000. [speaker001:] i see [speaker002:] Does that answer your question? [speaker001:] do you get anything special for being a gold member? [speaker002:] Gold members get unlimited refunds and always get the benefit of the doubt in transactions. Plus, all members are invited to an annual holiday party with an open bar and free flight from anywhere in the US. [speaker001:] ahh great. thanks [speaker002:] Can I answer any more questions for you? [speaker001:] that's it, t hanks [speaker002:] Okay, have a great day! [speaker001:] Hey I'm checking on my subscription fees [speaker002:] Hello! What would you like to know? [speaker001:] I want to get them paid so I can keep my subscription active. [speaker002:] Okay. May I have your full name and account ID? [speaker001:] Alessandro Phoenix my account ID is IQNRNJDFGQ I have the gold membership, I wanna keep that [speaker002:] THank you. May I have your order iD? [speaker001:] 0284964154 [speaker002:] Okay. How much would you like to pay on your account? [speaker001:] How much do I owe? [speaker002:] $55 Would you like to pay the full amount? [speaker001:] Go ahead and pay the whole balance Yeah, that sounds good [speaker002:] Do you have a credit card you'd like to pay with? [speaker001:] Yeah, it should be on file [speaker002:] Yes, I will use that. You are good to go! Is there anything else I can help you with? [speaker001:] That's great, thanks! No, that was it [speaker002:] Have a great day. [speaker001:] Hi, there. How may I help you? [speaker002:] Yes i want to return an item i ordered [speaker001:] Okay, I can help you with that. Is there a reason for the return? [speaker002:] yes its the wrong size [speaker001:] Okay, may I have your full name please? [speaker002:] yes its David Williams [speaker001:] May I have your Username, email address, and Order ID? [speaker002:] sure my Username is dwilliams318, my email is dwilliams318@email.com and my order id is 8468372931 [speaker001:] Thank you. I am going to validate your purchase. [speaker002:] okay thank you [speaker001:] It's validated. What is your membership level? [speaker002:] Gold [speaker001:] Great! Your order can be returned. [speaker002:] great [speaker001:] Can you please give me your full address? I am going to email the shipping label to you. [speaker002:] yes its 2456 1st Ave Monterey, TX 78885 [speaker001:] How would you like to process the return? Mail, in-store, or drop-off center? [speaker002:] in store [speaker001:] Okay, all done. Do you have any other questions today? [speaker002:] not that will be all [speaker001:] Great. Have a wonderful day. [speaker001:] I want to return due to wrong size. [speaker002:] Hello, thank you for contacting us. How may I help you. Ah wrong size. lets see what I can do to help with setting up the return. Could you give me your Full name or Account ID so I can pull up your account? [speaker001:] Chloe Zhang [speaker002:] Thank you Chloe. Can I also have your Username, Email and Order ID to confirm the purchase? [speaker001:] chloez04, chloez04@email.com,1350494515 [speaker002:] Thank you so much. Could you tell me your membership level and date of purchase? [speaker001:] Guest November 26,2019 [speaker002:] Do you have a receipt available? [speaker001:] no [speaker002:] Unfortunately this purchase is outside of our policy for returns so I wont be able to help with this issue. I'm sorry for the inconvenience. [speaker001:] I understand, thanks for telling me. [speaker002:] Was there anything else I could help you with? [speaker001:] no [speaker002:] Have a great day and thank you. [speaker001:] Hello, how can I help you today? [speaker002:] Hi I would like to mage my shipping information [speaker001:] What would you like to know about your shipping information? [speaker002:] I meant I would like to have it changed [speaker001:] Alright, you would like to change when an item is shipped? [speaker002:] yes please [speaker001:] I can help you with this. Can I get your full name or Account ID? [speaker002:] Sanya Afzal Here's my Account ID: QDZSXF9WKT [speaker001:] Thanks Sanya. And what were you wanting to change your shipping to? [speaker002:] 0304 1st Ave Brighton, WA 51361 [speaker001:] You'd like to change the address that your item is shipped to? [speaker002:] yes please [speaker001:] Alright I just have to verify your identity. Could I please also get your Order ID? [speaker002:] 9365816008 [speaker001:] To validate your purchase could I please get your username, and email address? [speaker002:] This is my Username: sanyaa44 and my Email Address: sanyaa44@email.com [speaker001:] Do your have the shipping status Sanya? [speaker002:] It is delivered. [speaker001:] Alright, since it has already been delivered, I will have to send out a new order to the new address. Is this what you want? [speaker002:] Yes please. [speaker001:] Alright, it is all taken care of. Is there anything else I can help you with today? [speaker002:] That would be all for now. Do have a lovely day. [speaker001:] Thanks, you do the same! [speaker001:] HI! How may I help you today? [speaker002:] Hey, I bought a shirt but my wife said she hates it so I don't want to get it anymore. Can I get a refund? [speaker001:] Sure, I can look into that for you Can I have your name? [speaker002:] Okay. Joseph Banter [speaker001:] Can I have your username, email and orderid [speaker002:] jb977571 jb977571@email.com 5439727743 [speaker001:] How would you like your refund, credit card, gift card, check or value to your account [speaker002:] Can you put it back onto my card? [speaker001:] sure. How much was it [speaker002:] $79 [speaker001:] I have issued a refund. [speaker002:] Thanks! [speaker001:] Is there anything else I can help with today [speaker002:] No, that's all. [speaker001:] Enjoy the rest of your day [speaker001:] Hi, how can I help you? [speaker002:] Hi, I have a question about a custom order. I want to know the price of stitching my name to one of my items. [speaker001:] Sure, one moment please. Stitching costs 30 cents per character for the first 15 characters. Then 20 cents per character for th next 15. How many characters do you need? [speaker002:] Well my name is about 14 characters. It's not too much I guess, I think I'll try it out. [speaker001:] Okay, so you are looing at 30 cents for each. Okay, is there anything else I can help you with? [speaker001:] Hello! How may I help you today? [speaker002:] HI, I need help paying my subscription service, I think I have the wrong payment method on file. [speaker001:] Ok. Let's get you started on that [speaker002:] Ok [speaker001:] Let me get your full name, account ID and order ID [speaker002:] Ok. Alessandro Phoenix. Account ID: VGUGVOLLUA and I'm not sure what's my order id is [speaker001:] Ok I have your account up [speaker002:] Ok [speaker001:] To change your credit card info I will need your zip code, telephone number and e-mail address please [speaker002:] Phone number: 373-2916. Zip code: 46461. I forgot what email I used [speaker001:] Do you remember your username? That will do [speaker002:] No I don't. Haven't been able to log in. [speaker001:] Ok. Let's see what we can do. [speaker002:] Thanks [speaker001:] I was able to verify your account. What is the credit card number you would like to change? [speaker002:] 4536008840004551 [speaker001:] Great! Your account is updated. Is there anything else I can help you with? [speaker002:] Thank you! No that was all, thanks:] [speaker001:] Have a great day! [speaker001:] Hi. I need to have my order cancelled. I ordered the wrong item, and would like to stop shipment [speaker002:] Ok I can help [speaker001:] Great. The jeans were a size 16 and I need a size 6. Hello are you there? [speaker002:] Can I get your full name account id and order number please? And also your membership level [speaker001:] My name is David Williams My ID is MTFDWZMSYW MY order ID is0029319311 Man this is taking awhile. Can you change the order for me to a size 6? [speaker002:] Has the item shipped? And I also need your membership level [speaker001:] Ummm. I think I got the item today. That's an issue, huh? [speaker002:] We can do a return no problem What's your membership level [speaker001:] Super! [speaker002:] Are you bronze silver or gold [speaker001:] I'm Silver [speaker002:] Ok I need your email, your street address and whether you want to return in store, ups or drop off center [speaker001:] I would like to return via UPS. my email is davidwilliams723@email.com My address is 6059 Lexington Ave Brighton, CA 13089 Is there a fee to return it [speaker002:] Yes, youre within the 6 month time limit Just put it back in the box, a return label will be sent to your email and you;re good to go [speaker001:] Thank you so much for your help [speaker002:] Anything else today? [speaker001:] That's all I needed [speaker002:] Have a nice day [speaker001:] Hi! How can I help you? [speaker002:] Hi...Is it possible to get an extension on my premium subscription? [speaker001:] Sure, I can help you with that. Can I have your full name, account ID, and order ID, please? [speaker002:] Rodriguez Domingo, the account id is 61TJHGVXCZ and the order id is 2647636274 [speaker001:] And what is your membership level? [speaker002:] it is gold [speaker001:] Great, that means you qualify for an extension. I will update your account now. You're all set! is there anything else I can help you with today? [speaker002:] Thank you so much...nothing else! Have a good day! [speaker001:] You're very welcome! Have a wonderful day. [speaker001:] I bought the wrong size, I want to return it. [speaker002:] Thanks for contacting client support, how may I help you today? No problem, Can I please get your name so that I can bring up your account? [speaker001:] Alessandro Phoenix [speaker002:] I need to pull up your order. Can I ask for your username, email address and Order ID? [speaker001:] alessandrop176 alessandrop176@email.com 4223520702 [speaker002:] great. Can you also give me your membership level? [speaker001:] Gold [speaker002:] Okay, as a gold member you can return any item for any reason. I'll just need your mailing address to create a shipping label. [speaker001:] 2164 Lincoln Ave Newark, CA 35691 i will drop off at the center. [speaker002:] I'll make that note on your account. You're all set the label is being sent to you presently. [speaker001:] ok [speaker002:] Is there anything else that I can do for you today? [speaker001:] no [speaker002:] Thanks for being an Acme customer, have a great day! [speaker001:] hi, how can I help you? [speaker002:] Hello, I would like to complain that some Michael Kors boots I want are out of stock [speaker001:] well that is a bummer can I have your name please? [speaker002:] Joyce Wu [speaker001:] alright, here is what I can do. I will let our purchasing team know [speaker002:] Thank you [speaker001:] i am very sorry does that help at all? [speaker002:] It does Thank you for your time [speaker001:] well thanks for your understanding coudl I offer you a promo code for your patience? [speaker002:] Sure that would be great [speaker001:] we need to hold onto understanding customers like you! Here it is W23EK [speaker002:] Thanks! [speaker001:] PLease come back & try again [speaker002:] I plan to [speaker001:] is there anything else? [speaker002:] That is all [speaker001:] have a great day [speaker001:] Hello, how may I help you today? [speaker002:] I would like a extension for my subscription. I need some more time to get my credit card fixed up. [speaker001:] Sure, no problem. Can I please have your full name, account ID, and order ID? [speaker002:] Alessandro Phoenix, account is TZK6CCUBDP, and my order is 5438802261 [speaker001:] Thank you. Do you know your membership level? [speaker002:] Gold [speaker001:] How many days of extension would you like? [speaker002:] I need 8 more days. [speaker001:] No problem. Please give me a moment to set that up for you. Your premium subscription has been extended by 8 days. Is there anything else I can help you with today? [speaker002:] Thank you! That's all [speaker001:] You are welcome Thank you. Have a great day! [speaker001:] HEllo, how may i help? [speaker002:] Why is shipping so high for my order? [speaker001:] i am not sure, i can help you find out just to clarify, are you asking to reduce your shipping fee on an order already placed? ie, downgrade shipping? [speaker002:] Can you wave the shipping cost? [speaker001:] i can assist you with this, i need your full name to pull up your account [speaker002:] Yes Albert Sanders [speaker001:] and i need your username, email, and order id [speaker002:] albertsanders391 albertsanders391@email.com 0916640940 [speaker001:] thank you and what is the status of your shipment? [speaker002:] Order received [speaker001:] such as in transit, order recieved, out for delivery thank you. we can waive the fee for you today. your shipping fee has been waived, can i help you with anything else? [speaker002:] Thank you so much No [speaker001:] have a good one! [speaker001:] Hello! How can I help you today? [speaker002:] I want to upgrade to overnight delivery [speaker001:] Let me see if I can help you with that. [speaker002:] ok [speaker001:] Can I have your full name or account ID please so I can pull up your account. [speaker002:] Sanya Afzal [speaker001:] Thank you. Now I just need to verify your identity. Can I have your account ID and order ID please. [speaker002:] Account ID: VVGYF9OGTM Order ID: 5661041455 [speaker001:] Thank you. And do you know your shipping status? [speaker002:] Shipping Status: Out for Delivery [speaker001:] I'm sorry, since it is out for delivery I cannot upgrade it. [speaker002:] Okay, i understand [speaker001:] However, that means it should arrive today or tomorrow. [speaker002:] Thats great [speaker001:] Is there anything else I can help you with today? [speaker002:] That will be everything [speaker001:] I hope you have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi there. I was thinking about buying a Guess Jacket, but wanted to first find out whether the store currently has any large in stock. [speaker001:] Okay, I'd be glad to help you with that. [speaker002:] Thank you [speaker001:] Did you check on the website? [speaker002:] It didn't say...? [speaker001:] Are you looking for a shirt or jacket? [speaker002:] jacket [speaker001:] Our jackets come in several sizes. [speaker002:] I understand that I want to know if there is a large of the jacket i want in stock [speaker001:] If you look on the website if it shows empty then it's out of stock. [speaker002:] Can't you just pull up that information for me since im speaking to you [speaker001:] The jackets are refilled at the end of the month. [speaker002:] None of this is particularly helpful [speaker001:] I can backorder it for you. Would you like that? [speaker002:] No that's fine Don't worry about it. have a good day [speaker001:] Okay, is there anything else I can help you with? [speaker001:] Hello, sorry to keep you waiting. What can I help you with today? [speaker002:] Hi I want to know when the local store opens I'm considering buying some stuff [speaker001:] Great. Let me find out for you. Can I get your name please? [speaker002:] Joyce Wu [speaker001:] Thanks Joyce. One minute please. There is a little variation depending on the location, but all our stores are expected to be open by 8AM and close at 11PM. [speaker002:] Okay Thanks for the information [speaker001:] Don't forget though, our website is open 24 hours a day. [speaker002:] Yeah... I'm aware. Thanks [speaker001:] You are welcome. Did you need anything else? [speaker002:] That will be all [speaker001:] Then you have an awesome day. [speaker001:] Welcome to AcmeBrands, how may I help you? [speaker002:] Hi, I want to check the status of subscription [speaker001:] No problem, to get started, can I get your full name? [speaker002:] Norman Bouchard [speaker001:] Hi Norman, and what do you want to know about your subscription? [speaker002:] Yea, so I heard that it was removed from my account, but I still want it there The expedited shipping and special discounts are nice [speaker001:] Sure, and how did you hear about this? [speaker002:] Through an email [speaker001:] Ok, let me look into what happened. So after checking my system, it seems that no such email was sent out [speaker002:] Really? Are you sure? Cuz I have an email from Acme Best Deals saying otherwise [speaker001:] Well, there you have it then. All emails from our marketing team are from AcmeBrands, you have likely encountered some type of scammer [speaker002:] Are you serious? [speaker001:] That does seem like it. First off, your subscription is still active And second, this email does not sound like it was from the right sender [speaker002:] Can you please just check one more time [speaker001:] What would you like me to check? The subscription status? [speaker002:] Yes, can you please check the subscription status? [speaker001:] Ok, I just checked and it does seem you have a payment due soon, but otherwise you should be good to go [speaker002:] Ok, i see Thanks then [speaker001:] is there anything else I can help you with? [speaker002:] No, that's it thanks [speaker001:] You're welcome [speaker001:] Hello sir [speaker002:] Welcome to customer service unit, how may I be of help? Can you send me your full name or account id? [speaker001:] My name is sakthidasan I cannot access my aacount because i forgotten my password How can i retain that account [speaker002:] I am very sorry. Please give me a moment to look into this issue [speaker001:] Ok take your own time [speaker002:] Please send me your username [speaker001:] My user name: Rodriguez Domingo [speaker002:] Please I need to be sure of your username and full name? Please enter your full name and username [speaker001:] I forgotted my user name [speaker002:] Ok. Please give me your full name [speaker001:] Rodriguez Domingo ok [speaker002:] We need to recover your username since you said you've forgotten it Give me your zip code, phone number and email address [speaker001:] 01757 Phone No; 522-0543 Zip code: 66011 Ok please reply as soon as possible [speaker002:] Your username is rdomingo1 [speaker001:] Ok thank you [speaker002:] Ok I understand you. I'll try to spend things up. I can't recover the old password and I need to generate a new one Please send me your preferred PIN number [speaker001:] Yes please generate new password [speaker002:] Send PIN or answer the security question [speaker001:] I forgotten my password [speaker002:] Create a new 4 digit pin [speaker001:] 5689 [speaker002:] Your new password: wertgoogle59 Thanks for contacting the customer care unit. Would that be all for today? [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hi, can you verify my order status? I think my shipping came out too high [speaker001:] I would happy to look into this for you. [speaker002:] thank you my name is Rodriguez Domingo I happen to be a gold member.tks [speaker001:] Thanks Rodriguez, may I have your username, email, and order ID? [speaker002:] Sure! Username: rdomingo412 Email Address: rdomingo412@email.com and my order id is Order ID: 0920283010 [speaker001:] May I have the shipping status? [speaker002:] Out for delivery [speaker001:] Since you are a valued member, I can offer 8 refund for shipping cost. Will this work? [speaker002:] i believe 8 refund to be fair. But since i happen to be a gold member, think we could do 9? [speaker001:] I can only offer 8 I do apologize. [speaker002:] Hey thats fair cant blame me for trying Thank you very much [speaker001:] Is there anything else I can help you with today? [speaker002:] Nope that will be all, thank you! [speaker001:] Thank you for contacting AcmeCorp, you have a great day. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] can you tell me the price of gift wrapping items, I had some presents I wanted to get [speaker001:] Absolutely. Can I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, Alessandro. Let me pull that information up for you quickly. Gift wrapping costs $4.99 per item, but the availability may vary depending on if the item is considered oversized.We also allow adding up to 300 characters with any gift-wrapping purchase. Each item you are gift-wrapping must have its own separate m message. Sorry about that. Did you need any other information from me today? [speaker002:] no that was all it answered the question quite well [speaker001:] Thank you and have a great day! [speaker001:] Welcome to AcmeBrands, how may I help you? [speaker002:] Hi, my name is David Williams, and I have a question about my recent order. [speaker001:] OK, David. I'll pull up your account and have a look. [speaker002:] Thanks [speaker001:] What specifically do you want to know about your order? [speaker002:] Well, as a regular customer of AcmeBrands, I feel that the shipping cost is excessive. [speaker001:] OK, let me see what I can do about that. Are you asking about a mystery fee? [speaker002:] No, no mystery fee, just the amount charged for shipping. It seems excessive when compared to my previous orders. [speaker001:] OK, let me see what I can do. [speaker002:] Thanks very much [speaker001:] Can I get your order number and account ID? [speaker002:] Sure. Account id is QS1BIXHFFL and the order number is 6775971413 [speaker001:] OK, let me pull the order up. [speaker002:] Your technology is in need of an upgrade. Once you accessed my account you should be able to see the orders. [speaker001:] Unfortunatley, it appears this is something out of my control. Our pricing algorithms often dynamically change prices. [speaker002:] Really, do your algorithms not recognize that I am a gold member? [speaker001:] Unfortunately Gold membership does not help here. I can offer you a discount code, if you'd like. [speaker002:] How much is the discount? [speaker001:] It is 25% off any item. [speaker002:] That is fair enough. I like your merchandise but not your technology. Time for a new CIO! [speaker001:] I'm sorry for your trouble. Is there anything else I can help you with? [speaker002:] Please confirm that the discount code appears on my account. I take it that my next purchase will be 25% off? [speaker001:] Yes, the code appears on your account. [speaker002:] That is fine I appreciate your professionalism. Thanks very much and enjoy your day. [speaker001:] Thank you, and have a nice day. [speaker001:] Hi, how are you doing today? [speaker002:] My membership is due and I'm wondering if I can get an extension! Hi to you! [speaker001:] Let me check the system for you. What is your name, account ID, and order ID? [speaker002:] Rodriguez Domingo Account ID: 4LY2EQIRLE Order ID: 8546369243 [speaker001:] Thank you, and what is your membership level? [speaker002:] gold Money is tight for the next month [speaker001:] No problem! Since you are such a loyal customer, we can definitely extend that for you. One moment while I get that set up for you. [speaker002:] thank you! [speaker001:] You're welcome! That should be all set for you. Is there anything else I can help you with today? [speaker002:] No, I'm good thanks again! [speaker001:] Have a wonderful day! [speaker001:] Hi, how may I help you? [speaker002:] I want to make an Inquiry [speaker001:] Sure, what would you like to know [speaker002:] I signed up for a premium subscription shopping service And I would love to pay the subscription fee becau6i would like to keep the subscription active *because [speaker001:] Ok, so you want to pay to renew your subscription? [speaker002:] Yeah.... [speaker001:] Ok, Can I have your full name or Account ID please? [speaker002:] Norman Bouchard Account ID: XBDVJIBTDN [speaker001:] Thank you. Can I also have your Order ID to pull up your Subscription [speaker002:] Order ID: 8475248072 [speaker001:] Would you like to pay the full amount? [speaker002:] Yeah [speaker001:] Ok, It will be $99 for the full year FYI [speaker002:] Okay [speaker001:] Do you have a credit card to pay with today? [speaker002:] Yeah. How do I pay it [speaker001:] I will do if from here. I can use the card we have on file for you if you want [speaker002:] I would love to do it myself... Just in case I need to do it another time [speaker001:] I can do it this time since you are here. Next time you just need to log into your account and then go to the bottom of the page... to Subscriptions. Click that and then click Renew Subscription [speaker002:] Okay. Thanks [speaker001:] You're welcome. Can I renew your subscription with the card we have on file? Or do you want to give me a card to charge? [speaker002:] I will do it myself. Thanks for the help [speaker001:] You're welcome. Have a great day [speaker001:] Hi! How can I help you today? Are you there? [speaker002:] hi sorry yes i am here I want to change my order I ordered quick shipping but then I decided that's too expensive I want to move my shipping to next week delivery so that I can avoid paying the fee [speaker001:] No problem, just a moment! [speaker002:] okay Do you need anything from me to do this? [speaker001:] I will, but firstly the best thing I can do is refund you for the shipping. Will that be fine? [speaker002:] Okay yes, so I still get the item quickly but I don't have to pay? That's A-okay with me:] [speaker001:] Oh no, my apologies! I can delay the delivery. [speaker002:] oh, okay sure that's good too [speaker001:] I need your first name or account ID please [speaker002:] 8UFPPFPH9U [speaker001:] Again, my apologies. I need to validate the purchase, to do this I'm going to need your username, email address, and order ID please. [speaker002:] okay my email is asandersisgreat@gmail.com My username is asandersiscool my order id is 5773256933 [speaker001:] Great! One moment please. Actually I am going to need your full name as well. [speaker002:] Albert Sanders but you can call me Al:] [speaker001:] Haha, that is cool. [speaker002:] so can you change the shipping? [speaker001:] Al, what what is the shipping status at the moment? [speaker002:] it's out for delivery [speaker001:] I see, since its out for delivery I cannot change the date as I thought before, what is your membership level? [speaker002:] it's guest [speaker001:] Unfortunately Al, as a guest member you are not eligible for any shipping refunds. [speaker002:] oh okay I guess that makes sense. [speaker001:] I am truly sorry for the inconvenience. [speaker002:] I made the mistake by ordering the quicker shipping it's okay thanks for trying [speaker001:] I understand, I wish we could help. [speaker002:] no problem [speaker001:] Is there anything else I can do for you today? [speaker002:] thanks anyway no that's it [speaker001:] Great, again you have my sincere apologies, have a good day [speaker001:] Hi! How can I help you today? [speaker002:] Why am I being charged more for the dress that was half the price yesterday Upon ordering I thought I would get yesterday's price. It was before midnight when I ordered [speaker001:] I'm sure that's frustrating. I would be happy to look into that for you. What is your full name? [speaker002:] Alessandro Phoenix [speaker001:] I will also need your account ID and order ID, please [speaker002:] 1161885679 A0BWPEGQXQ [speaker001:] Our pricing algorithms will often dynamically change the price of an item depending on a number of factors, such as market size and demand. I can understand your frustration, especially because you placed the order before midnight. I would be happy to generate a promo code for you, as an apology for the inconvenience and frustration. Does that sound good? [speaker002:] A promo code? Would that change the price I pay for the dress back to what it was yesterday [speaker001:] How much was the difference in price? [speaker002:] $20 [speaker001:] I cannot authorize more than a $10 refund, which is why I offered the promo code. Would you like me to forward this to my manager so that he can reach out to you for a resolution? I can notify him, generate a promo code, or offer a refund of $10. [speaker002:] I would like the price that I saw while ordering it whatever you need to do please and thank you very much [speaker001:] I cannot do that, so I will forward this issue to my manager. Is there anything else I can help you with? [speaker002:] ok [speaker001:] okay, have a great day. [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you today? [speaker002:] hi, i am trying to check on the status of an order but it seems i forgot my password [speaker001:] Not a problem. I should be able to help you get that recovered Can I have your full name in order to pull up your account? [speaker002:] Chloe Zhang [speaker001:] Thank you Chloe. In order to get this done I'll also need your username. Do you have it available? [speaker002:] czhang07 [speaker001:] Alright, do you have a pin number by chance? [speaker002:] yes its 1969 [speaker001:] Alright, I went ahead and reset your password. The new password to log into your account is: g9747g0t5xd be sure to change it in your profile to something you'll have an easier time remembering. [speaker002:] ok i will thank you [speaker001:] Was there anything else I could help you with? [speaker002:] nope thats it [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I need more info on product want to purchase Guess t-shirt [speaker001:] Sure, no problem. What would you like to know about the t-shirt? [speaker002:] Does it come in pink? [speaker001:] Give me one moment to check please. [speaker002:] How long is the arm length? [speaker001:] This Guess t-shirt comes in a variety of colors. Please check the product page to see what colors are currently available. As for the arm length, the small size has a sleeve length of 32 inches, medium 34 inches, and large 36 inches. [speaker002:] Thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] All I needed to know [speaker001:] Thank you. Have a great day! [speaker001:] Hi, how can I help you. [speaker002:] Hey, I'm encountering a really weird bug [speaker001:] Okay, what is the issue [speaker002:] I'm trying to buy something but my cart isn't working. It's like my cart isn't updating. [speaker001:] Okay, I can help you with that. Try and refresh the page and add the item again [speaker002:] Didn't work, that was the first thing I tried. [speaker001:] Okay, the nest thing to try is to log out anfd then log back in. [speaker002:] Give me a sec to try it. It WORKED!!!!!!! How didn't I think of that..... [speaker001:] Okay great anything else I can help you with [speaker001:] Hello, how can I help you today? [speaker002:] Hi there, so I heard on the news that anyone who is a member of yours should check their account status and it looks like there's a sub on my account I didn't pay for. [speaker001:] Okay, let me see what I can do about that. Can I have your full name? [speaker002:] Sure thing it's Joyce Wu I checked my bank account and it seems like a $40 fee was charged? [speaker001:] Let me check the system to see. You must have misunderstood something you saw Or the news program was blatantly wrong There's no new subscription on your account, and we didn't charge you $40 [speaker002:] Really? I wonder what this fee is.... I'll call the bank and have them double check, but you're sure there's no new charge? [speaker001:] I have no idea, but it's unrelated to us. Yes, checking your account you haven't been charged since your last purchase [speaker002:] Well I trust you. So I'll see if maybe the bank did something. Thanks for the help. [speaker001:] No worries, is there anything else I can do for you today? [speaker002:] That should be all thank you [speaker001:] Well then have a nice day! [speaker001:] Hi. How can I help you? [speaker002:] hi yeah, I am such a nimbus. I need to check on an order, but I cannot open my account. Can you help me? [speaker001:] Do you have your username and your password? [speaker002:] it's my password, I can't remember it or my username for that matter [speaker001:] Ok, can you tell me your name, zip code, phone number, and email address? [speaker002:] Sanya Afzal 14544 852-0614 i don't use email, sry [speaker001:] Your username is safzal1 [speaker002:] thanks [speaker001:] Now I can generate a new password for you [speaker002:] great [speaker001:] Since I can't access passwords Can you tell me your pin number? [speaker002:] wish i could sorry [speaker001:] Ok, what is the answer to your Security Question? [speaker002:] Alexander [speaker001:] Ok, here is your new password s4g55ff67q [speaker002:] thanks a bunch appreciate your help! [speaker001:] Of courese Is there anything else I can do for you today? [speaker002:] no thx [speaker001:] Ok, I'll end this chat now [speaker001:] Hi, thanks for choosing AcmeBrands! What can I do for you? [speaker002:] Hi, I'm trying to find out why the Jeans I bought yesterday at 54.00 are now 49.00, If I had known i'd have just waited. [speaker001:] Okay. Can I get your full name to pull up your account, please? [speaker002:] sure, I made a mistake on the pricing, I meant to say yesterday when I checked and put the item in my cart it was 49.00 and today when I'm ready to process my order it's now 54 bucks. Account ID: VZIYYHMOQU name is Joyce Wu [speaker001:] Thank you. And what is your order ID? [speaker002:] Order ID: 3926714687 [speaker001:] Got it, thanks! Unfortunately, our algorithms often change the price of things. And it's a process that is out of my control. [speaker002:] What can you do to help me? I feel I am being treated unfairly. [speaker001:] I understand. The good news is, I will make a promo code that will give you a discount to yesterday's price. K0ASQ Just enter this at checkout, and it will adjust the price accordingly. [speaker002:] Ok, now you're talking. Great, I'll enter that for the discount. Thanks a bunch. Goodbye. [speaker001:] You're welcome, have a nice day! [speaker001:] Hello, how can i help you today [speaker002:] Hi I forgot my password to my account. My name is Crystal Minh. [speaker001:] Okay, could i get your username please [speaker002:] cm374950 [speaker001:] Okay, here is your new password 3mihalbfbem You can log in and change it again if you want to. Is there anything else i can help you with [speaker002:] great. thanks that's all [speaker001:] Okay, have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] hey I'm just confused about your site the pricing on it yesterday these boots were 30 dollars cheaper [speaker001:] Let me check on the issue for you, just a second... [speaker002:] I was interested in the boots but not at their current price [speaker001:] The pricing is dynamic, and our algorithms sometimes alter the prices as necessary. [speaker002:] i see well you had a sale from me yesterday but I'm not interested anymore [speaker001:] I can offer you a discount code. [speaker002:] that'd be great I'm albert sanders have a bronze account [speaker001:] 7YNJW [speaker002:] thanks, so I just put it in and I'll get it for the price from yesterday yes [speaker001:] Yes, if there are any issues please do not hesitate to contact us again. [speaker002:] thanks a lot take care [speaker001:] Have a great day! [speaker001:] Hi how cna i help you? [speaker002:] I was wondering if I could upgrade my shipping to overnight. I have to leave town the day after tomorrow to get my kid and wnat it to be here before then. [speaker001:] sure let me look into that for you what is your name [speaker002:] David Williams [speaker001:] Can i please have your account id and order id as well [speaker002:] Account ID: BHU2ZTRE8U Order ID: 7027853016 [speaker001:] What is the shipping status [speaker002:] Order Received. [speaker001:] What is your membership level? [speaker002:] Gold [speaker001:] great! your fee will be waived, thanks for being a gold member [speaker002:] Sure! Thank you! [speaker001:] You will receive the item tomorrow [speaker002:] I really appreciate the help, my kid is going to love the jeans! [speaker001:] great! Is there anything else that i can help you wtih? [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] an you check my order I think there's an extra fee that shouldn't be there [speaker001:] Sure I can look into that. Can I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] I will also need your Account ID and Order ID please. [speaker002:] Order ID: 9955347632 Account ID: LQGGSZBGDH [speaker001:] Thank you, Rodriguez. Let me look into that fee. [speaker002:] thanks [speaker001:] Can you let me know your membership level please. [speaker002:] guest [speaker001:] Okay. It does look like this was a company error but unfortunately I am unable to remove the fee at this time due to your membership level. I apologize for that inconvenience. It does look like maybe there was a price surge and that's where the fee came from. Can I help you with anything else today? [speaker002:] no, very disappointed i will be returning these [speaker001:] I apologize. Have a good day. [speaker001:] Hi, how can I help you? [speaker002:] My credit card keeps getting rejected. [speaker001:] Ok, I can help you with that Does it tell you Invalid Credit Card when you are checking out? [speaker002:] No. [speaker001:] Ok, what Ok, what seems to be the problem with your card? [speaker002:] I don't know. It keeps saying that it's getting rejected. [speaker001:] I understand. I will help fix this issue right now. Ok can you double check and make sure your card is not expired please? [speaker002:] Oh, it looks like it is. Sorry about that. Thanks for the help. [speaker001:] No problem Is there anything else I can do for your today? [speaker002:] Nope that's it. Thank you. [speaker001:] Your welcome. Have a great day Good Bye [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hello, I am interested in some product details Is the shirt preshrunk? [speaker001:] OK. Let me check. [speaker002:] Thank you [speaker001:] You want to know if it shrinks after washing? [speaker002:] Yes please [speaker001:] Please wash the shirt in cold water. Warm water will shrink it. Anything else I can help with? Thanks for your question. Have a great day. [speaker001:] Good morning, how can I help you today? [speaker002:] i am unable to login to my account to check order status as i received an error. [speaker001:] I can look in to this for you. Are you just having an issue with our website? Or are you not able to log in to your account? Perhaps because your username or password is wrong? [speaker002:] i was told my password was incorrect [speaker001:] Alright, can I get your full name or Account ID? [speaker002:] Albert Sanders [speaker001:] Do you have your username Albert? [speaker002:] albertsanders780 [speaker001:] Thanks so much. For security reasons I can't view your password but I can generate a new one for you. Do you know your Pin Number? [speaker002:] pin number is 56784 [speaker001:] Great, your new password is 0ii3odx0wmic Was there anything else you needed help with today? [speaker002:] that is all. i'll try logging in and if i have problems still, i'll let you know. [speaker001:] Thanks. That password should work! You have a great day Albert! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I received this item and it had a stain on the front right sleeve Albert Sanders [speaker001:] Oh, I'm sorry to hear that. But I should be able to help with this [speaker002:] 2020-02-17 4836314934 Order I'd [speaker001:] Okay, Mr. Sanders. May I ask your membership level with us? [speaker002:] Guest [speaker001:] Okay, since the purchase was made more than 30 days ago, I can still take a return as long as you either have the receipt or the item is in its original packaging. Do either of those apply? [speaker002:] Yes both [speaker001:] okay, that's good So I'll just need your username and your email address to verify the account details [speaker002:] albertsanders622@email.com 6450 2nd Ave Baltimore, TX 41690 [speaker001:] and do you know your username off hand? if not I can get it for you with the information you've already given me [speaker002:] Yes albertsanders622 [speaker001:] Okay, we can take that stained shirt back for a full refund. You can either return it to a local store, to a drop-off center, or I can send you a shipping label so that you can send it back through the mail. Which of those would you prefer? [speaker002:] Ok Please send me label Ty [speaker001:] Okay, we'll send that right out to, and then you can just put the label on the box and you'll be all set. Is there anything else I can help with while we're here? [speaker002:] No thank you [speaker001:] You're welcome. Have a great day [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I want to return my jacket [speaker001:] May I have your full name and account ID? [speaker002:] Joyce Wu I don't have an account ID... I have an order ID and a username, though. [speaker001:] Okay. You said you are wanting to return your jacket, do you mind telling me the reason? [speaker002:] It doesn't fit. [speaker001:] Okay. Let's set up that return then. I will need your email and order ID. Along with your username. [speaker002:] Email is jw320724@email.com Username is jw320724 order ID is 2599398799 [speaker001:] Alright, now I will need your membership level. [speaker002:] I'm at Bronze level. Why do you need my membership level to make a return? So... Can I make the return? [speaker001:] Depending on the level of membership, your order information would have to meet certain criteria. For example, your bronze membership means you can return as long as: your order was purchased within the past 90 days OR you have your receipt OR it is still in the original packaging. [speaker002:] It is not in the original packaging, but I did purchase it less than 90 days ago. [speaker001:] Then based on your membership level, you will be able to return your jacket. I will need your address for the shipping label. [speaker002:] 8576 Primrose Ave Brighton, MI 99807 [speaker001:] Would you like to return in the store, by mail, or at a drop-off center. [speaker002:] By mail, please. [speaker001:] Alright, your return is set up. Your shipping label will be emailed to you so you can print it off. Will that be all for today? [speaker002:] That's everything. Thanks! [speaker001:] Have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi, can you please tell me what the membership levels are? Thanks. [speaker001:] Certainly, we offer Bronze, Silver, and Gold membership levels, that are all based on how much you spend in a year with us [speaker002:] Can you tell me what the spend threshold is for Gld? Gold [speaker001:] Yes, any customer who spends $2000 or more in purchases and fills out a short questionaire [speaker002:] Pk, thank you very much [speaker001:] You're welcome. Is there anything else I can help you with while we're here? [speaker002:] thats all thank you [speaker001:] You're welcome. Have a great day [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I was charged for an order even though I didn't buy anything. Would you be able to help? [speaker001:] I am sure I can. Let's see what we can find out here. Let's start with your full name or account ID if you don't mind. [speaker002:] Norman Bouchard nb162012 [speaker001:] Fantastic. May I have your username, email address and this Order ID? [speaker002:] nb162012, nb162012@email.com, 3463783417 [speaker001:] Ah there we go, my apologies. Let me check with our system to see what kind of error this ie. *is. Ah ha this appears to be a company error. What I am going to do is give you back full credit for this order. One moment. [speaker002:] Thank you woohoo yay [speaker001:] Apologies for the error, I have corrected and you should see a credit soon. If not do not hesitate to recontact us. [speaker002:] Awesome, thank you for helping. I wish we could be friends in real life. [speaker001:] I appreciate the compliment ] Is there anything else I can help you with today? [speaker002:] Nope, I think that about sums it up. Will lookout for the refund. Thanks! [speaker001:] You have a wonderful rest of your day and thanks for your patronage! [speaker001:] hi! how can I help you? [speaker002:] hello I'd like to know more about these tommy hilfiger boots before confirming my purchase from you [speaker001:] Sure, I'd be happy to help with that. What would you like to know? [speaker002:] I'm wondering about their durability and longevity mostly had a lot of boots fall apart after no time at all I'd be interested in a warranty if one were available possilby [speaker001:] Well these boots have a 12 month warranty starting the date you buy them That is how confident we are in their quality! [speaker002:] ohh i see [speaker001:] It does not cover wear and tear but it does cover any defects [speaker002:] hope I won't have to utilize it but good to know I'll probably get them [speaker001:] You should be all set, they're pretty rugged Anything else I can help with today? [speaker002:] that's all for now thank you [speaker001:] Enjoy those new boots! Have a great day! [speaker001:] good afternoon, how can I help you? [speaker002:] HI, Can you check my account please. I noticed that a subscription fee was added to my account and I don't want it. [speaker001:] oh sure thing, one moment please ok, would you give me your full name or account ID [speaker002:] Alessandro Phoenix [speaker001:] thanks! Mr. Alessandro where do you hear about this added service? [speaker002:] I saw it when I logged in to purchase something [speaker001:] you mean by the company news maybe? or by email [speaker002:] yeah. I had received an email and that made me inquire about my account. [speaker001:] I see, let me check with the system about this. indeed it was a mistake on our part, sorry the inconvenience caused let me remove the service that was added to your account [speaker002:] Thank you. I appreciate it [speaker001:] This service was not charged but only added to your fee? right [speaker002:] yes [speaker001:] ok, that will be all then it was removed [speaker002:] So the money won't get taken out of my account [speaker001:] yes [speaker002:] great! Thank you for your help1 [speaker001:] not problem a pleasure to help you [speaker001:] welcome, how can I help? [speaker002:] I need an extension cause I need more time to get money for me premium subscription shopping service [speaker001:] I can certainly understand that! [speaker002:] Name: Norman Bouchard Phone Number: 284-8417 Member Level: Gold Account ID: HG8I1327O2 [speaker001:] let me check. thanks, order ID please? [speaker002:] Order ID: 5149429097 [speaker001:] Since you are a gold member, I was able to extend your subscription, no questions asked. Is there anything else today? [speaker002:] no [speaker001:] have a good one & Good Luck! [speaker001:] Hello, I have a question about the status of my subscription. I want to make sure it's active. [speaker002:] Of course, I'd be glad to help you with that today. First, can you give me your name? [speaker001:] Albert Sanders Did my previous payment for the sub go through? [speaker002:] Thank you, Albert. Let's check on this. Can you provide me with your account ID and your Order ID, please? [speaker001:] Account ID: 4UFHGH9ESW Order ID: 7717129153 [speaker002:] Thank you for that information. Your subscription is currently active. It looks like your next payment of $49 is due in three days. [speaker001:] did my last payment go through? I guess so if it's active [speaker002:] Yes, it seems it did. [speaker001:] when will this be reflected on my account? [speaker002:] If you would like to look up this information for yourself in the future, you can log in to your account and check. [speaker001:] ok [speaker002:] Was there anything else you needed help with today? [speaker001:] Nope, that'll do it. Thank you. [speaker002:] Thank you, have a great day! [speaker001:] I need to check on the status of my order? It's been 9 days [speaker002:] Sure let mecheck [speaker001:] What happened to the rush shipping [speaker002:] What is your name? [speaker001:] Chloe sorry Chloe Zhang hello What is your name [speaker002:] amanda. WHAT is the order id and account id [speaker001:] Account R9CZ5751LA Can't you see the order? It's a pair of boots 4219970225 [speaker002:] What is your user name, email? [speaker001:] Why do you need so much info I am running out of patience with this my email is cz180252@email.com can you assist [speaker002:] unfortunately, this is the process. What is your user name? [speaker001:] cz18022 cz180252 [speaker002:] Your order has been shipped and is on the way [speaker001:] Thanks for contacting AcmeBrands! How can I help you today? [speaker002:] Hello I would like upgrade my order to overnight shipping because I need my order as soon as possible... [speaker001:] Okay. Can you provide me with your full name and order ID? [speaker002:] Joyce Wu. Order ID: 1816957848 [speaker001:] Thank you. I'll pull up your account. What is the shipping status of your order? [speaker002:] My status shows "in transit." [speaker001:] Unfortunately, an order that is in transit cannot be updated with overnight shipping. However, this does mean that you will be receiving your order today or tomorrow at the latest. [speaker002:] Okay thank you very much for your help... and your explanation makes sense. It's already on the way, so that's all you can do! That will work for me... [speaker001:] You're welcome! Is there anything else I can help you with? [speaker002:] No. Thank you & have a great day. [speaker001:] Thanks. You too. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi I have a question about my order I am trying to check on the status of a refund [speaker001:] OK. I can help. What is your full name and account ID [speaker002:] David Williams The ID is 1347153926 [speaker001:] OK David. I have pulled up your account. [speaker002:] I should have a $100 refund but I also returned the Calvin Klein boots which is $64. I haven't seen anything about that so I wanted to check on the status of that refund [speaker001:] I will need username, email address, and order id [speaker002:] User name is davidw12 email is davidw12@email.com order id is 1347153926 [speaker001:] OK. I have located your purchase. The refund is in process. [speaker002:] So you see the $64 in progress? [speaker001:] It shows your payment method was online, is that correct? [speaker002:] yes through my debit card [speaker001:] Excellent. Yes. The $64 is in process. Anything else I can help with? [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you? [speaker002:] I'm trying to buy some boots, but my credit card keeps getting rejected. I don't know why it would be invalid. [speaker001:] Can you log out of your account and log back in and try again? [speaker002:] Ok, I'll try I tried but it is still being rejected [speaker001:] OK, can you check the expiration date to confirm it isn't expired? [speaker002:] Oh my gosh, I'm sorry, that is it. I don't know how I missed that. Thanks for your help! [speaker001:] OK, great. Is there anything else I can help you with? [speaker002:] No, that's all I needed [speaker001:] Thank you, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I would like an extension on my account [speaker001:] May I have your full name and account ID? [speaker002:] XMLD0UCAAN Joseph Banter [speaker001:] You said you need an extension on your premium subscription payment, correct? [speaker002:] yes [speaker001:] I will need your order ID. [speaker002:] 5771489857 [speaker001:] Next, I will need to know your membership level. [speaker002:] Silver [speaker001:] Alright, as a Silver member, you can get an extension of 1 day past the due date. [speaker002:] Okay, that is something i would like to doget [speaker001:] Alright, an extension has been added to your account. Will that be all for today? [speaker002:] That will be all today, thank you for all your help and have a great day [speaker001:] Have a great day! [speaker001:] Hi! How can i help you today? [speaker002:] Hi there, I think there was a problem with my order, the shipping cost seems higher than usual. [speaker001:] let me take a loo what is your name please? [speaker002:] Norman Bouchard [speaker001:] whats your user name, email adn order id [speaker002:] email is nb217073@email.com and the order is 5603962513 [speaker001:] Do you have your username [speaker002:] nb217073 [speaker001:] What's your shipping stauts? [speaker002:] I already received it [speaker001:] Does it say delivered? [speaker002:] Yes [speaker001:] I can refund part of y our shipping fee does that work for you [speaker002:] That would be appreciated [speaker001:] Do you need help with anuything else [speaker001:] Hi! Thank you for contacting Acme today! How can I help you? [speaker002:] I can not access my account [speaker001:] I can help with that! Can I start with your full name [speaker002:] Sanya Afzal [speaker001:] Thank you for that information. Can you provide me with your zip code, and phone number [speaker002:] 38100 333-5543 [speaker001:] Thank you for that information. Can I have your account pin number? [speaker002:] 283062 [speaker001:] I am not able to access you old password so I will generate a new one for you [speaker002:] Ok, thank you [speaker001:] Here is your new password: o33u0y7h8u [speaker002:] Thank you for all that information. I actually do not have my username. Do you have that also [speaker001:] Sure, it is safzal1 [speaker002:] Thank you! That is all for today [speaker001:] Great! Have an amazing day [speaker001:] b141-889b Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I got a promo code two days ago, it doesnt seem to be working though [speaker001:] I can check on this for you. May I have your full name or account id please? [speaker002:] David Williams [speaker001:] David are you trying to use the promo now or just have questions about it? [speaker002:] trying to use it now it is saying invalid [speaker001:] Ok can you check the date to make sure it is not expired. [speaker002:] yes I just got it two days ago [speaker001:] I will check our system to see if it is in fact invalid. It looks like there is an error on our end, I do apologize. I have created a new code for you: U2II4 Is there anything else I may help you with today? [speaker002:] thanks for that no that was everything [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] hello [speaker002:] Hello [speaker001:] How can I help you? [speaker002:] I wanted to check on my order. There seems to be some sort of extra fee. [speaker001:] Give me your full name or account id [speaker002:] Account ID: TSE0KEVNCG [speaker001:] I need to verify your identity. Give me your full name and order id [speaker002:] Chloe Zhang 3713160181 [speaker001:] Give me a moment to check my system [speaker002:] Ok [speaker001:] What is your membership level? [speaker002:] Gold [speaker001:] What is the amount of the extra charge? [speaker002:] 89 was the grand total [speaker001:] Done...Extra fee removed [speaker002:] Thank you so much for your help [speaker001:] You are welcome Will this be all for today [speaker002:] yes, that takes care of what I needed [speaker001:] Goodbye [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hi. I recently ordered one item but the email confirmation shows two items. I just want to verify that I am only getting one. [speaker001:] Alright, I can look in to this for you. Can I get your name or Acct ID so I can pull up your account? [speaker002:] Norman Bouchard KGVUR30DMU [speaker001:] Do you also have your Order ID Norman? [speaker002:] 0640971136 [speaker001:] Great, let me just look in to this issue and see what the system says. There must have been an error in the email that was sent to you. According to our system, only 1 item was ordered and shipped. [speaker002:] Perfect. I just wanted to be sure [speaker001:] Yes, there is no problem with your order. Is there anything else you need help with today? [speaker002:] No, thank you [speaker001:] Have a great day Norman! [speaker001:] Hi! How can I help you today? [speaker002:] Hey! I heard on the news that y'all are removing people's subscriptions incorrectly. [speaker001:] Oh no! [speaker002:] Well in my case, I actually do NOT want an account. Can you check and see if I have one or not? [speaker001:] I will. I am very sorry about this. [speaker002:] Hey, it happens. It might be FAKE NEWS after all. [speaker001:] Oh man, you'd be surprised by the amount out there What is your full name or account ID? [speaker002:] Only if the channel is Fox!;] Rodriguez Domingo And just to confirm, if a subscription got added to my account, I want it removed. Thank you. [speaker001:] OH.. Don't worry, I completely get where you are coming from No problem. [speaker002:] Yeah, you're picking up what I'm putting down! [speaker001:] Absolutely! What is your account ID and order ID? [speaker002:] You know, I don't have either. [speaker001:] Oh no, are you sure? [speaker002:] I am. Really sorry. I can tell you I'm a Silver member. [speaker001:] Alright. You do currently have an active subscription. [speaker002:] Okay, then that's wrong and I definitely want it removed. [speaker001:] I will do that. [speaker002:] Thank you! [speaker001:] I am also going to send a link for your use in the future to see this information. [speaker002:] That would be great,. [speaker001:] What is your username? [speaker002:] I don't have that information. [speaker001:] I just want to be sure you have it. Oh, it is rdomingo1 [speaker002:] Oh! I'll make a note of it, thanks. I appreciate that you removed the offending subscription! [speaker001:] As long as you don't pay it it will not renew. Is there anything else I can do for you today? [speaker002:] Believe me, I'm not paying for this nonsense!:P That's it, thanks for your help! [speaker001:] No problem! You have a good day and if you want the *best* news be sure to follow CNN! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] I would like to check the status of a return and I need to add another item, thanks. [speaker001:] Okay. Could I first have your name or account ID to pull up your account? [speaker002:] Crystal Minh [speaker001:] Thank you. Can you verify your username, email address and the order ID for the return? [speaker002:] Username: crystalm926 Email Address: crystalm926@email.com Order ID: 5177461168 [speaker001:] Thanks and what new item are you going to be returning? [speaker002:] Micheal Kors boots for $74 wrong size. I will mail them. [speaker001:] What is your membership level with us? [speaker002:] gold [speaker001:] What was the amount of your previous refund? [speaker002:] Can't recall, I think $45. [speaker001:] Okay. Could you give me your full mailing address please? [speaker002:] 9171 Woodshore St Baltimore, MI 39021 [speaker001:] Thank you. You should be receiving a return shipping label for the boots shortly so that you can return them to us by mail. [speaker002:] Great, thanks for your help. [speaker001:] You're welcome. Can I help you with anything else? [speaker002:] No, that will do it. [speaker001:] Great, enjoy your day! [speaker001:] hello [speaker002:] Hi. I was wondering if you could help me. I finally selected a pair of boots to purchase on your website, but then as I was trying to check out I was top it was out of stock. So, I'm hoping there is some way that you can get the item delivered to me told it was out of stock*** [speaker001:] Give me your full name or account id [speaker002:] My name is David Williams I'm not entirely sure what my account ID is [speaker001:] What is the name of the product and brand? [speaker002:] It is a pair of guess boots They were supposed to be a surprise birthday present for my wife [speaker001:] I am sorry for the inconvenience I will write a report to the purchasing department to fix the out of stock issue They are in care of this [speaker002:] Can you just place an order for me as well once the issue is resolved so that I don't have to keep checking the site to see when they are available and run the risk of having this same issue [speaker001:] yes I can do this [speaker002:] Ok great [speaker001:] What is the brand and item name? [speaker002:] It is Guess Boots [speaker001:] Purchased [speaker002:] Thank you very much [speaker001:] Your order will arrive soon you are welcome Will this be all for today? [speaker001:] Hello, how can I help you today? [speaker002:] I am looking at purchasing the Michael Kors shirt and wanted to know how much extra it is to have my name stitched on it. [speaker001:] Let me look that up for you. Our costs depend on how much you're having stitched. It's 30 cents per character for the first 15, 20 per for the next 15, and 10 per for any after that. [speaker002:] ok. Thank you [speaker001:] If you're only having a name done it should all be 30 a piece unless it's very long Is there anything else I can do for you today? [speaker002:] No that is all [speaker001:] Then have a nice day! [speaker001:] Hi, how may I help you? [speaker002:] I have signed up for a premium subscription shopping service, which offers benefits such as expedited shipping and special discounts. [speaker001:] ok, are you having a problem with the service? [speaker002:] Yes I would like to dispute your bill because you got charged twice for your subscription. [speaker001:] Can I have your full name or Account ID please? [speaker002:] Name: David Williams [speaker001:] thank you Can I also have your Account ID and Order ID please [speaker002:] Account ID: KOW21OP4XI Order ID: 0670414320 [speaker001:] Do you know your Membership Level? [speaker002:] Gold [speaker001:] that's great news. I should be able to fix this issue for you today [speaker002:] Great thank you [speaker001:] You're welcome. I see you were charged twice. Did you already pay the bill and pay twice? Or do you just need me to fix it so you will only be charged and have to pay once? [speaker002:] I would like to just be charged once [speaker001:] Ok, I will fix that now so when you do pay, it will be for the correct amount. Ok, your account has been updated and is now showing the correct amount Sorry for the inconvenience [speaker002:] Ok thank you [speaker001:] you're welcome Can I help with anything else? [speaker002:] No but thanks [speaker001:] Have a great day [speaker001:] How can I help you? [speaker002:] My primary payment method isn't correct. [speaker001:] Okay, I can fix that. Can I have your name please [speaker002:] Rodriguez Domingo [speaker001:] Is it credit card, debit card or paypal? [speaker002:] It's credit. [speaker001:] Okay to verfiy your identity I need your zip code, phone number, and pin number please [speaker002:] 28795, 555-5555, 115386 [speaker001:] Can I have the correct credit card number? [speaker002:] 5555 6666 7777 8888 [speaker001:] Your account has been updated What else can I do for you? [speaker002:] That's it. Thank you so much. [speaker001:] Have a nice day [speaker001:] i was charged for an order and i did not buy anything [speaker002:] Let me check on that for you [speaker001:] ok [speaker002:] Can you provide your full name or account ID please [speaker001:] Joyce Wu [speaker002:] Thank you. Can I also get your username, email address, and order ID [speaker001:] jw564036. jw564036@email.com. 7750065384 [speaker002:] It looks like this was indeed an error on our part. What was the total of the order, so I can provide you a credit? [speaker001:] $79 [speaker002:] Thank you. I went ahead and refunded the $79 order. Is there anything else I can help you with? [speaker001:] that is all [speaker002:] Have a great day! [speaker001:] How can I help you? [speaker002:] Hi. My name is Joseph Banter. I forgot my password and am unable to access my account. Can you help me with this? [speaker001:] I'd be glad to help. Can I have your username? [speaker002:] I do not have that information. My phone number is 906-1513 if that helps. [speaker001:] We will need to generate your username. Can I have your zip too? [speaker002:] 81527 [speaker001:] Okay, your username is jbanter1 [speaker002:] Ok [speaker001:] I will need to make a new password. Can I have your PIN number? [speaker002:] I do not have that information. My security answer is Martinez if that helpsl [speaker001:] Yes, it does. Here it is noxb8k6l1uf Is there anything else I can assist you with? [speaker001:] Hello, how can I help you today? [speaker002:] I am getting really frustrated because it seems like many of your items are always out of stock. [speaker001:] Sorry about that. I am glad to help. May I have your name please? [speaker002:] Norman Bouchard [speaker001:] thanks Norman. I will write up a report and let the Purchasing Department know about this, so they can do a better job. [speaker002:] Okay, thank you. [speaker001:] Great, is there anything else that I can help you with? [speaker002:] That is all [speaker001:] Have a nice day! [speaker001:] Thanks for contacting Acme, how may I help you today? [speaker002:] I'm interested in the boots by Tommy Hilfiger, and I had some questions about the product. [speaker001:] Certainly, I can help you with that What would you like to know about the boots? [speaker002:] It's hard to tell by the photo, is the shoelace color black or dark brown? [speaker001:] Excellent question. The laces are indeed black. Some of them do wear a little over time, and by design, they tend to take on a bit of dark-brown hue with age, but out of the box, your laces will be black [speaker002:] Great, that's all I needed to know. [speaker001:] Glad I could help. Would there be anything else? [speaker002:] No, that would be it. Thank you. [speaker001:] Excellent, have a great day [speaker001:] hi, how can I help you today? [speaker002:] Hi, I have a promo code but I don't know when it is active. [speaker001:] huh, let's see what we can find out can I have your name please? [speaker002:] I was hoping to use it today. Crystal Minh [speaker001:] usually the codes are good for 7 days [speaker002:] Oh, so I should use it soon. [speaker001:] let me check did you try to use it already? [speaker002:] No, I wasn't sure if it was active yet. [speaker001:] you have had it for less than 7 days? [speaker002:] Yes, I just got it. [speaker001:] hold on let me check something else for you. You should be able to see the expiration date tiny font on the bottom of the page [speaker002:] Oh, I see it! I didn't scroll down far enough. Thank you. [speaker001:] Generally they expire after 7 days sure. is there anything else? [speaker002:] No, that was it. Thanks again! [speaker001:] have a great day! [speaker001:] I'm inquiring about the status of my subscription, I'd like to keep my premium subscription [speaker002:] Alright, let's take a look. What is your full name? [speaker001:] Crystal Minh [speaker002:] Next, I need your account ID and the order ID [speaker001:] Account ID: EFOG5LBZUZ [speaker002:] and the order ID? [speaker001:] Order ID: 7012773008 [speaker002:] Alright, you do have an active subscription. You have a payment of 14 dollars due in 3 days. [speaker001:] Ok, can i have that charged to my account automatically [speaker002:] I can take care of that for you [speaker001:] Perfect [speaker002:] I take it you want to use the credit card on file? [speaker001:] correct Thanks for the help [speaker002:] Alright your all set. Anything else I can do for you? [speaker001:] No, thank you [speaker002:] No problem. Have a great rest of your day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I was wondering if I could get an extension on my subscription because I just need a little bit more time till my paycheck comes in so I can buy the stuff that I need. [speaker001:] Of course, let me see what I can do These are trying times, so I'm sure we can work something out May I just gather some information from you so that I can take a look at your account? I'll need your full name, Account ID, and Order ID And my manager would also like to know your membership level [speaker002:] Joseph Banter LVCCES3IVX My order ID is 6533121842 I'm a bronze member [speaker001:] Oh, I'm sorry to say that extensions are only available at this time to our Silver and Gold members [speaker002:] So there's nothing you can do [speaker001:] There is not, sorry I could put in a request with my manager, but I can't make any promises [speaker002:] Can I talk to the manager then possibly? [speaker001:] Yes, but she's currently very busy with a lot of other calls. If I could take down your phone number, my manager will get back to you as soon as possible [speaker002:] Ok, that sounds good. My number is 255-7592 [speaker001:] I'm very sorry about that, but I hope things work out for soon. Is there anything else that I could possibly help with while we're here? [speaker002:] Thanks for your help, that's all I Need [speaker001:] Okay. Have a good day, Mr. Banter, and the manager will be in touch soon [speaker001:] Hi! My name is Chloe Zhang I am thinking about getting a shirt for my husband. [speaker002:] Hi, how can I help you? [speaker001:] Can I ask some questions? [speaker002:] absolutely! [speaker001:] Is the shirt black or dark navy? [speaker002:] It is dark navy [speaker001:] Is it true to its size? Do you have a large available? [speaker002:] yes ma'am does it show a large available on the website? If not it is currently out of stock [speaker001:] No. it is crossed out oh ok [speaker002:] We add new stock the 2nd week of every month so you'd want to check back at that point [speaker001:] Ok. Good to know Thanks [speaker002:] Sorry we don't have it currently available for ou! *you was there anything else I could help you with today? [speaker001:] That's all Thank you Have a great day [speaker002:] ok great, have a wonderful day, you're welcome! [speaker001:] Hello, how may I help you? [speaker002:] I just read an email saying that a subscription was added to my account. I didn't want that. [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Chloe Zhang [speaker001:] And you said that you heard about this in an email? [speaker002:] yes [speaker001:] Let me check your account. According the your account, it was not added to your system. The email must have been a scam email. If you look at the sender, you will notice that it is not from the official AcmeCorp marketing team. [speaker002:] Ok, I'm glad I checked on that. [speaker001:] Can I help you with anything else? [speaker002:] No, thank you [speaker001:] Have a good day. [speaker001:] Hello! What can I do for you today? [speaker002:] Hi. My name is Crystal Minh. I recently purchased a Tommy Hilfiger jacket for $64, but would like to return it. My Order ID is 3944812166. [speaker001:] I'll be happy to help you with that, Crystal. Can I have your account ID, please? Sorry, actually, your email address. [speaker002:] I do not have that information. My username is cminh026 and email is cminh026@email.com, if that helps. [speaker001:] Yes, my apologies, I made a mistake. One moment, please. Got it, thanks! What is the reason that you want to return? [speaker002:] It is too small. [speaker001:] Okay, and what is your membership level? [speaker002:] Guest [speaker001:] Okay. When was the item purchased? If it's within the last 30 days, it'll be no problem. And if it's longer than that, I can still process it for you if you have a receipt. [speaker002:] Ok. [speaker001:] Do you have the receipt? [speaker002:] Yes I have the receipt. [speaker001:] Great, then I'll process this for you right away! I'll create a shipping label. Can you please send me your full address? [speaker002:] 9442 Woodshore St, La Fayette, NY 79065 [speaker001:] Thank you! Would you like to return by mail, in store, or drop off? [speaker002:] By mail please [speaker001:] Okay, you'll be receiving a shipping label soon! For now, you're all set. Can I help you with anything else? [speaker002:] That is it for today. Thank you. [speaker001:] You're welcome, have a good day! [speaker001:] how may i help you today? [speaker002:] I wanted to check the status of my order, because I need to change the delivery time. [speaker001:] if i am understanding correctly, you would like to change the delivery time of your order? [speaker002:] Yes, that's correct. [speaker001:] are you wanting to move it from morning to evening? [speaker002:] Yes, moving it to evening would be perfect. [speaker001:] or do you just wish to confirm the date perfect, i can assist with that [speaker002:] Great, thank you. [speaker001:] first i will need your full name to pull up your account also, i will need your account and order id to pull up the order [speaker002:] My name is Joyce Wu, my account ID is SOFRJNQYEA and my Order ID is 0312329496 [speaker001:] Thank you [speaker002:] You're welcome. [speaker001:] ok, i see here it was an error on our end, and will change the delivery time to evening for you [speaker002:] Great, thank you!! [speaker001:] there, your order should now arrive in the evening is there anything else i can help with? [speaker002:] No, that was all. Thank you!! [speaker001:] have a good day [speaker001:] Hi! How can I help you? [speaker002:] HI! I had recently placed an order and wanted to make sure that it contains the items I had purchased I received an email implying otherwise so I was hoping you could check the order to make sure I had ordered 3 items Tommy HIlfiger shirt, Michael Kors boots and calvin Klein shirt [speaker001:] Sure, I can help you with that. What is your full name, account ID, and order ID? [speaker002:] Rodriguez Domingo Account ID: YXMVRVQHYH Order ID: 9045672322 [speaker001:] And did the email imply you were missing one of these items? [speaker002:] It contained some other items [speaker001:] Okay, I've checked our system and it looks like the email was incorrect. The order in our system has just those three items you mentioned. I'm sorry for the confusion! Is there anything else I can help you with? [speaker002:] Thank you Thats all. Thanks for your help [speaker001:] You're welcome! Have a great day [speaker001:] hello [speaker002:] Hello, how can I help you today? [speaker001:] i was hoping to buy the $54 calvin klein shit, but it's out of stock any idea when it'll be back? shirt, haha:o [speaker002:] Okay you're having problems with the stock of a specific item right? [speaker001:] yes [speaker002:] Can I have your full name? [speaker001:] Rodriguez Domingo [speaker002:] And it's a calvin klein shirt correct? [speaker001:] yes [speaker002:] Okay I'm going to let our purchasing department know that this particular item is has issues staying in stock. [speaker001:] thanks [speaker002:] Is there anything else I can do for you today? [speaker001:] would you be able to backorder that item so i get it when it comes in stock? [speaker002:] Yes I can! [speaker001:] super ty [speaker002:] Do you mind if I use the card on file? [speaker001:] sure, that's fine [speaker002:] Okay, it's been ordered. It'll be on it's way when it's back in stock. [speaker001:] great, thanks [speaker002:] Anything else? [speaker001:] that's it [speaker002:] Well then have a nice day! [speaker001:] Hello! How can I help you today? [speaker002:] I'm thinking about buying an item but first i would like to get some more info on the product [speaker001:] Sure. I can help you with that. What item are you looking for more information on? [speaker002:] The Tommy Hilifiger shirt [speaker001:] And what would you like to know about it? [speaker002:] I would like to know how long is the arm length [speaker001:] Sure give me one second and I can find that out for you [speaker002:] ok [speaker001:] Do you know what sizes you were considering? [speaker002:] large [speaker001:] The sleeve length of a small is 32 inches, medium is 34 inches, and the large is 36 inches [speaker002:] thank you [speaker001:] You're welcome! is there anything else I can help you with today? [speaker002:] no that will be all [speaker001:] Alright! Glad I could help. I hope you have a great day! [speaker001:] ICould you please clarify the color I'm not sure if they are dark blue or black [speaker002:] Welcome to AcmeBrands. How may I help you? [speaker001:] Albert Sanders [speaker002:] OK. The color of what item? [speaker001:] Michael kors jeans [speaker002:] Sure. Let me look into that. Yes. We have many available colors: deep sea, indigo, equinox, indie blue, sky blue. There are also various shades of brown and black as well. I hope this helps. [speaker001:] Ok [speaker002:] Is there anything else I can help with? [speaker001:] So I'd say dark blue [speaker002:] Yes. We have that color. [speaker001:] Have a good day [speaker002:] You too. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I want to see if I can extend my shipping time to get the free shipping [speaker001:] Sure, let me see what I can do Have you already placed an order with us? [speaker002:] Yes [speaker001:] Okay, I'll take a look at your order details, may I just gather some information from you for verification purposes? I'll need your full name, Account ID, Order ID, and the current status of your order [In Transit, Order Received, etc.] [speaker002:] Chloe Zhang Account ID: QMAMKI28JB Order ID: 1246572567 And it says order received [speaker001:] Thanks Ms Zhang, and that's good news, because it means that the package hasn't left our warehouse yet, so I can make that change for you right away [speaker002:] Thank you! [speaker001:] Just for our own records, may I confirm your membership level? [speaker002:] Guest [speaker001:] Thanks. So I'll go ahead and make that change so that you can get the free shipping. Your order should arrive next week, if that's okay [speaker002:] That works. Thanks! [speaker001:] Okay, that's all taken care of. Is there anything else I can help with today? [speaker002:] Not that's it [speaker001:] Okay, thanks for calling in, and have a great day, Ms Zhang [speaker001:] Hello how can i help you [speaker002:] I was charged twice for my premium shopping service and would like my money back How do I go about getting my money back for the mistake? [speaker001:] Were you trying to pay for your subscription bill when you were charged twice? [speaker002:] Yes. I was charged two times for the service itself [speaker001:] Okay can get your full name [speaker002:] Alessandro Phoenix [speaker001:] Can I now get your account id and order id [speaker002:] Order ID: 4999350902 Account ID: KTGAGXDZBN Why would something like this happen? Can you see where I was charged twice? [speaker001:] I am trying to figure out the why now Can I get your membership level? [speaker002:] Guest [speaker001:] How much over was the bill. [speaker002:] I ordered some kick butt combat boots but I will return them and cancel the subscription if this can't get resolved The premium upgrade was $20 [speaker001:] So 20$ over? [speaker002:] Correct It's shows subscription price twice on my bill [speaker001:] I will issue you a refund for 20$ [speaker002:] Awesome! Thank you for your help [speaker001:] I have refunded you the amount. Do you need anything else? [speaker002:] I'm relieved I get to keep the boots Nope. Thanks again [speaker001:] Have a great day. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? Hello? [speaker002:] Yes a subscription was added to my account and i di not want it [speaker001:] I'm so sorry for the inconvenience! I'll be glad to help you with that. May I get your full name, please? [speaker002:] and i see that it charged me $40 for this and i would like a refund Crystal Minh [speaker001:] Crystal, may I ask how you were informed about this unwanted subscription? [speaker002:] I heard the new from someone [speaker001:] Let me check the system for you to find out about this issue. Crystal I'm so sorry, it does look like a subscription was mistakenly added to your account. Would you like me to remove the service for you? [speaker002:] yes, and refund me please [speaker001:] All set! Your subscription has been removed, and your account has been refunded $40. Is there anything more I may help you with today? [speaker002:] great, thank you. That will be all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how may I help you today? [speaker002:] hello I'd like to add an item to an already ordered order if it's possible your site tells me it's in transit [speaker001:] I'd be happy to help, can you give me either your full name or account ID? [speaker002:] Joyce Wu D5WE1SEBSC [speaker001:] Thank you, next can you send me your order ID so I can pull up the order? [speaker002:] order number is 3253443846 if it's possible I'd like to add on the calvin klein shirt [speaker001:] Let's see what we can do, it's a little tricky since the order is already in transit. Can you give me your membership level? The process is a little different for each level. In the meantime, I'm going to note the delivery status. [speaker002:] it's silver hope that helps [speaker001:] Yes, it does! Since you are a silver member, I can go ahead and get a new shipment out at no delivery cost to you. Let me put that in the system. [speaker002:] ok I suppose that fixes my problem to thanks! [speaker001:] Ok, I'll go ahead and put in a delivery request for the shirt. Ok, you should be getting a confirmation about that item shortly with delivery information. Is there anything else I can help with? [speaker002:] that's all thanks so much [speaker001:] Great, enjoy the rest of your day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you? [speaker002:] I would like to check the status of my account because a subscription was added to my account and I did not want it to be added I would like a refund of that [speaker001:] OK, I can look into this for you. Can I have your full name and account ID? [speaker002:] Rodriguez Domingo I do not have my account ID with me right now [speaker001:] Thank you Rodriguez. How did you find out about this issue? [speaker002:] I heard from my souse spouse [speaker001:] Thank you let me check the system about this. [speaker002:] ok [speaker001:] I see it does appear this was a company error. [speaker002:] ok [speaker001:] I have removed this service from your account now. I will also process a refund for $40. [speaker002:] ok, thank you [speaker001:] Your refund has now been processed. Is there anything else I can help with today? [speaker002:] thank you, that will be everything [speaker001:] Thank you, Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] hi, i can't get into my account because i lost my phone and i can't ge through the 2 step verification [speaker001:] Okay, I will send you a code to your email to reset your 2f authentication. I will need your full name or account ID to begin. [speaker002:] Name: Joseph Banter [speaker001:] Thank you, may I have your email address? [speaker002:] jb404786@email.com [speaker001:] Thank you. In addition to the code, I will send a link about some security practices you can use to protect your account and information. [speaker002:] ok great thank yiou [speaker001:] No problem, is there anything else you need help with? [speaker002:] no thats it thank you [speaker001:] Okay, have a nice day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] hi My promo code isn't working [speaker001:] Oh, I'm sorry to hear that, let's see if we can get this sorted out May I ask your full name before we begin, and how long ago the promo code was issued to you? [speaker002:] ok My name is Albert Sanders I got this code about five days ago. [speaker001:] Okay, Mr. Sanders. I'll check with the system to see what the problem is. [speaker002:] Please [speaker001:] May I also ask your membership level [speaker002:] I'm a gold member. [speaker001:] Ah, I'm glad to hear it, and I can also say that there was indeed an error in our system Your promo code should have been valid all along, so I am going to issue a new code to you for 20% off [speaker002:] That's great [speaker001:] The new code LFAQX should now work for you [speaker002:] Cool. [speaker001:] Indeed. Is there anything else I can help you with today? [speaker002:] No, I think I got everything I wanted. You have a great day. [speaker001:] You too. [speaker001:] Hi [speaker002:] Hi, how may I assist you? [speaker001:] I made a mistake with my order can you fix it [speaker002:] I can try, what's your name? [speaker001:] Here's what I did. I love this Michael Kors jacket and I ordered one in a small. But I forgot, I'm not 21 anymore. LOL. You know, it's been hard to exercise with the virus and everything. So I actually wear a medium now I want to return the jacket [speaker002:] What's your full name? [speaker001:] Crystal Minh [speaker002:] Thanks. Can I have your account and order IDs? [speaker001:] my username is crystalm691 my order ID is crystalm691 sorry i mean 5599268230 [speaker002:] Do you know your account ID? [speaker001:] ummm let me see it's 289373 [speaker002:] Okay, I've located your account. [speaker001:] great [speaker002:] What is the shipping status of the order? [speaker001:] I have the jacket with the original packaging [speaker002:] Okay. I will need to have you return the item first. Let me go ahead and begin to initiate that process. [speaker001:] okay [speaker002:] What's your membership level? [speaker001:] Gold I'm a VIP lol [speaker002:] Yes you are! In order to initiate the return, I will need your address. [speaker001:] 9780 Lexington Ave San Mateo, WA 30495 [speaker002:] How would you like to return the item? [speaker001:] I can mail it back to you guys [speaker002:] Okay, you should be getting an email with a shipping label you can print out. Is there anything else I can help with? [speaker001:] Okay so once I get the label, i mail it back? Sounds good [speaker002:] That's right. [speaker001:] that's all I needed thank you [speaker002:] Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Can I get an extension on my membership subscription? I'm needing a little more time to come up with the money [speaker001:] I understand, let me see what I can do Can I have your full name or Account ID please? [speaker002:] Norman Bouchard Account ID: ABB5F9B2RT [speaker001:] Thank you Can I also have your Order ID? [speaker002:] Order ID: 8890029643 [speaker001:] thank you Do you know your membership level? [speaker002:] Gold [speaker001:] Ok, I can help you get an extension today! [speaker002:] Oh, thank you so much [speaker001:] you're welcome Okay you now have extra time to pay. Thank you for being a loyal customer Can I help with anything else today? [speaker002:] No, that is all thanks again [speaker001:] Your welcome Have a great day [speaker001:] good afternoon, how can I help you? [speaker002:] Can I please check on the status of my subscription Crystal Minh 7VTFJAEEOP 3628727230 [speaker001:] sure, one moment. now let me check What do you want to know about your subscription? [speaker002:] When is it too When is the expiration [speaker001:] expires in three days from now, the bill is $55 [speaker002:] Can you please pay for it with the card on file [speaker001:] I will also send you a link with the profile so you can see more information on the subject. sure thing! [speaker002:] Great that's it [speaker001:] so you know we will use your card associated with the account. all set now! [speaker002:] Great night [speaker001:] a pleasure to help you [speaker001:] Hi, how can I help you? [speaker002:] what is the status of my subscription i want to keep it [speaker001:] Sure, let me check up on that for you. What is your full name? [speaker002:] Norman Bouchard [speaker001:] Thank you, can I have your account ID and order ID? [speaker002:] 8966457472 IEY3DB2EWK [speaker001:] Your subscription is inactive as your bill was due yesterday. I've sent you a link where you can check on your subscription status in the future. All you have to do is use your username. [speaker002:] ok thank you how much is due? [speaker001:] $20 will be required to reactive your subscription. reactivate* [speaker002:] ok thank you [speaker001:] Would you like me to charge your credit card for the subscription? [speaker002:] yes [speaker001:] Done, your subscription is now active. Is there anything else you need today? [speaker002:] ok great no [speaker001:] Great, thank you and have a nice day. [speaker001:] hi [speaker002:] Hi, how are you doing today? Hello? [speaker001:] I would like to add items to my order I forgot to add them earlier [speaker002:] Ok, let me look into that for you. What is your name, account ID, and order ID? [speaker001:] KCARCEXXBE Joseph Banter Order ID: 4779721474 [speaker002:] Thank you. Do you know the shipping status on your order? [speaker001:] Order Received [speaker002:] And what is the item you would like to add to the order? [speaker001:] Shirt [speaker002:] Is it the Calvin Klein shirt? [speaker001:] yes it is [speaker002:] Ok, I have gone ahead and added that to your order! Can I help you with anything else today? [speaker001:] That's all [speaker002:] You have a great day! [speaker001:] Hello. May I help you with anything today? [speaker002:] Hi when can the promo code be used? [speaker001:] Do you currently have a promo code? [speaker002:] I'm a gold member and have a code to use, I'm just shopping for now and thinking of purchasing if the code is valid [speaker001:] Sure. Are you having trouble with the promo code? [speaker002:] I'm just confused as to when I can use it. [speaker001:] You can use when you make a purchase. [speaker002:] Okay great. Thank you. I will make my purchase then. [speaker001:] They are active for 7 days. [speaker002:] O.k. that's what I needed to know. Thanks for the info. [speaker001:] You should see the expiration date on it. [speaker002:] Great, thanks for the help [speaker001:] So just to wrap up. You needed to know the time frame of using a promo code? [speaker002:] Yes, and you said they are active for 7 days. [speaker001:] That is correct. Thank you very much. [speaker001:] Hello, how may I assist you today? [speaker002:] Hi, I want to know my membership status [speaker001:] What's your name? [speaker002:] Rodriguez Domingo [speaker001:] Thanks. Can you be more specific about what you mean by status? [speaker002:] Sure, I want to keep my membership but I do not know how much I have to pay [speaker001:] Okay Can I have your account and order IDs please? [speaker002:] Account E0ZYJXLBGX Order E0ZYJXLBGX [speaker001:] Are you sure that's the order ID? It looks like the same set of characters. [speaker002:] Sorry about that 4205439943 [speaker001:] Okay, I have located your account with us. It looks like you owe $55 in 3 days [speaker002:] Oh perfect, I want to pay it right now [speaker001:] In the future, you can access all this info online. I am sending a link to be able to access your account in the future. Do you have your username? [speaker002:] Oh perfect, thanks for the tip [speaker001:] You're welcome. It's rdomingo1 I can make that payment for you. Do you want me to use the card on file? [speaker002:] Yes, that would be great [speaker001:] Okay, I have charged $55 to the card on file. Can I help you with anything else? [speaker002:] Ok, that would be all I need. [speaker001:] Awesome. Have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi, I need to return the jacket i purchased because its the wrong color [speaker001:] Oh, I'm sorry to hear that, but we should be able to get this squared away If I could just gather some information from you, I'll take a look at your account, and we'll take it from there [speaker002:] Sure no problem [speaker001:] may I ask your full name, username, email address, and the Order ID of this purchase [speaker002:] Name: David Williams Email Address: davidwilliams437@email.com Username: davidwilliams437 Order ID: 9282557005 [speaker001:] Thanks, Mr. Williams. And may I ask your membership level with us? [speaker002:] Bronze [speaker001:] So if you have your receipt, or if the item is in its original packaging, I can process a return for you right away. And even without either of those things, as long as the purchase was made in the last 90 days, you'll still be in good shape [speaker002:] The item is still in its packaging but i dont have the receipt on me [speaker001:] That's perfect. Any one of those three conditions is sufficient if you'd like, I can send you a shipping label that you can put right on the box and then send that back to us for a refund. Or, if you'd prefer, you could take it to a local store or a drop-off center [speaker002:] Shipping label is great [speaker001:] Okay, if I could just confirm your address, I'll send it right out to you [speaker002:] Address: 9205 Primrose Ave Raleigh, WA 5667 [speaker001:] Okay, we're all set Is there anything else I can help you with today? [speaker002:] No thats it [speaker001:] Excellent, have a great day, Mr. Williams [speaker001:] Hello, How can I help you today? [speaker002:] Hi my name is Chloe Zhang I want to change my address please. It is currently 3424 Brushwick Dr But it is supposed to be 3425 [speaker001:] No problem! I will need a few items to help verify your identity. Can I have your zip code, telephone number, and pin number please? [speaker002:] zip 44441 I don't know either of the rest I have an email though chloez51@email.com [speaker001:] That's okay, do you have a username or order ID number? [speaker002:] 3022077451 order ID user: chloez51 [speaker001:] Great thank you. One moment while I update the address for you! I've updated your account, is there anything else I can help you with today? [speaker002:] nope! that is all [speaker001:] You have a nice day! [speaker001:] Hi, there. How may I help you? [speaker002:] I ordered a white guess shirt and I received a black shirt David Williams Order ID: 4961857096 [speaker001:] Okay, I can help you, Mr. Williams. [speaker002:] I ordered a white shirt and got black I want my white shirt I ordered for my sons birthday [speaker001:] Okay, would you like to return the black shirt? [speaker002:] yes and you pay for the return shipping I can take it back to the post office later today [speaker001:] Okay, let me pull up your purchase first and see what we can do. May I have your Username and email address? [speaker002:] davidwilliams391 davidwilliams391@email.com [speaker001:] Are you a Gold, Silver or Bronze member? [speaker002:] guest [speaker001:] Okay, do you have the purchase date? [speaker002:] 2019-12-15 [speaker001:] Do you have your receipt? [speaker002:] yes [speaker001:] Wonderful, since you have your receipt, you are eligible for a return. [speaker002:] great I appreciate that [speaker001:] May I have your full address? [speaker002:] 0447 Lincoln Ave La Fayette, NY 50348 [speaker001:] You mentioned that you'd like to process the return by mail, correct? [speaker002:] yes [speaker001:] Great. You will receive a return label vi email that you can print out for the return. [speaker002:] awesome thank you. goodbye [speaker001:] May I help you with anything else? [speaker002:] no [speaker001:] Have a good day. [speaker001:] hi! how can I help you? [speaker002:] I can't recall my username and I'd like to check my order info. [speaker001:] sure, I'd be happy to help! Can I have your name please? [speaker002:] Crystal Minh [speaker001:] Great, next I will need your zip code and phone number [speaker002:] 61131 929-5934 [speaker001:] Thanks Crystal, I show your user name as cminh1 was there anything else I could help you with today [speaker002:] I'm just going to try it. [speaker001:] ok did it work? [speaker002:] Okay great it worked. [speaker001:] Excellent, well I'm glad I could assist you. Have a great night! [speaker001:] hey weird problem w site wondering you can help [speaker002:] Of course, I'm happy to help Can I please start by getting your full name or ID? [speaker001:] ok this just problem w your site though I am rodriguez Domingo when I search it shows me things I didnt search for [speaker002:] Ok, thanks Rodriguez [speaker001:] I look for boots and it shows me mittens coats [speaker002:] Ok strange, I see [speaker001:] I look for coats it show me shirt [speaker002:] Let me look into this for you. Can you please try clearing your cookies on your browser? [speaker001:] now it not returning anything ok one moment [speaker002:] You can generally reset cookies by checking the browser settings. Great. [speaker001:] yes was wondering there ha ok i clear cookie [speaker002:] Great. Can you please try a search now? [speaker001:] serch bar still it didn't load [speaker002:] Ok, the search bar didn't load? [speaker001:] if i'm not sure cookie what else i try [speaker002:] Are you logged into an account? If so, you can try logging out and logging back in. [speaker001:] yes account am bronze mamber one moment [speaker002:] Ok please try to log out of your account [speaker001:] ok i log in search bar find me boots ok fine it help thank you [speaker002:] Great, is there anything else I can help with? [speaker001:] not yet but search bar is working like it should [speaker002:] Great, thank you! [speaker001:] ok have nice day [speaker002:] Have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] I have been waiting for ten days now and my charge has not been reversed on my billing statement [speaker001:] I see, well let's see what we can do about this. Was this for a refund? [speaker002:] yes for a tommy hilfiger shirt [speaker001:] Alright. Let's get started, what is your full name or Account ID? [speaker002:] Norman Bouchard the id for the order was 9354424637 as well [speaker001:] Sure, lets get all the rest of that info, your username and email address. [speaker002:] nb077260 nb077260@email.com [speaker001:] Ok so from I see here, your refund status is in progress. It seems you initiated this by phone, is that correct? [speaker002:] yes that is right [speaker001:] So it has been 10 days, what I can do is notify the internal team to expedite this return although generally there are a couple days remaining. [speaker002:] alright [speaker001:] Excellent let me do that, one moment. I have updated this and escalated, it should be taken care very soon. [speaker002:] thank you i appreciate it [speaker001:] *care of... my apologies for your wait. Is there anything else I can help you with today? [speaker002:] no that was everything, thanks again [speaker001:] Thank you for your patronage, and you have a wonderful rest of your day! [speaker001:] Hi, how can I assist you? [speaker002:] Hello, I tried to purchase a jacket but my credit card was rejected. [speaker001:] Sorry, to hear that. Can I please have your name and account number? [speaker002:] My name is Chloe Zhang, can you clarify what you mean by account number? [speaker001:] Thanks Ms. Zhang. I don't need the account number. Can you please try entering your credit card number again? [speaker002:] I have tried done that multiple times and it keeps rejecting [speaker001:] Can you please log out and back into your account? [speaker002:] Okay, I have done that. [speaker001:] Did that help? [speaker002:] No, my card was still rejected. [speaker001:] Can you please check the expiration date? [speaker002:] It's not an expired card [speaker001:] Okay, sorry for the trouble. I can make the purchase for you. Can you please tell me the brand of the jacket? [speaker002:] Tommy Hilfiger [speaker001:] Okay, and can I please have your credit card number and expiration date. [speaker002:] The number is 123456789 and the expiration is 42021 [speaker001:] Thanks, the order has been placed. Will there be anything else? [speaker001:] Good afternoon, how can I help you? [speaker002:] Hi! I want to know what time my local store closes [speaker001:] Oh sure, one moment please. Ok, our stores have a standard schedule from 8 AM to 11 PM But our Webtsite is open 247 in case it does not reach the hours of our local stores. [speaker002:] thank you so much [speaker001:] not problem a pleasure to help you have a nice day [speaker001:] Hello, how may I assist you? [speaker002:] hey bit of a strange question looking at these boots and can't help but think about how they'll be covered in gum once I wear them out they're leather so just wanna know proper way to remove the gum I know will build up on the sole [speaker001:] Well, if you happen to step on a lot of gum, use a butter knife to rub some peanut butter over the gum. [speaker002:] oh i will haha [speaker001:] After 10-15 minutes, the gum should soften and mix with the peanut butter. When that happens, scrape it off and clean the shoe with soapy water [speaker002:] peanut butter huh never heard that one [speaker001:] Yeah, sounds weird but it works super well! [speaker002:] neat [speaker001:] Is there anything else you need today? [speaker002:] no thanks, going to get the boots now! [speaker001:] Great, thanks for being our customer. Have a nice day! [speaker001:] Good morning, how can I help you today? [speaker002:] Can you please check the status on my order. I have been waiting for 9 days for the shipment. [speaker001:] I can look in to this for you. Oh no! That doesn't sound right. It sounds like it is missing? Can I get your full name or Account ID? [speaker002:] Chloe Zhang [speaker001:] Thanks Chloe. I have to validate the purchase. To do this I will need your username, email address and Order ID. [speaker002:] Username: cz060556 cz060556@email.com Order ID: 5966885901 [speaker001:] Great. And you said you have been waiting 9 days? [speaker002:] Correct [speaker001:] I'm really sorry about that Chloe. It should never take longer than 7 days. I'm going to ship a new order out to you. Can I please get your address? [speaker002:] 4522 Woodshore St Monterey, WA 46379 [speaker001:] And what had you ordered Chloe? [speaker002:] Product: Boots Brand: Tommy Hilfiger Amount: $49 [speaker001:] I have ordered them and put a rush on it so you will receive them quickly! Is there anything else you needed today Chloe? [speaker002:] Thank you very much. I am good now. [speaker001:] Thanks Chloe, have a good day and enjoy the boots! [speaker001:] hi! [speaker002:] Welcome to AcmeBrands. How may I help? [speaker001:] I want to know how I can get premium membership because I am thinking of buying stuff [speaker002:] OK. Let me check. We do not actually sell premium memberships. Memberships are based on levels. You qualify based on purchases [speaker001:] is there a premium level? awesome! [speaker002:] Bronze members have purchased $500 in the year Silver is $1000 Gold is $2000 [speaker001:] I am currently bronze level [speaker002:] If you achieve each one, you get it for the rest of that year, and the next year. Great. Glad to have you as a bronze member. Anything else I can help with? [speaker001:] Hi! How may I help today? [speaker002:] I would like to know what would happen to a cancel subscription [speaker001:] Sure! I can look into that for you. One moment [speaker002:] Im sorry what has to happen to cancel a subscription sorry for the confusion [speaker001:] That is ok You can cancel your subscription anytime and you will not be charged going forward but the current month we are in, you will be responsible for the full billing amount You will also continue to have services for the current month. [speaker002:] OKay, thank you for the information you have provided me [speaker001:] You're Welcome! Can I help with anything else today? [speaker002:] That is everything [speaker001:] Great! Enjoy the rest of your day [speaker001:] Hi [speaker002:] Hi, how can I help you today? [speaker001:] I want to make an upgrade to my delivery. [speaker002:] Ok, you'd like to change the shipping to overnight then? [speaker001:] Can you help me upgrade to overnight delivery because I want my order as soon as possible [speaker002:] Can I please have your name, account ID, and order ID to check on that for you? [speaker001:] David Williams Account ID: JFLMK50SSR Order ID: 4275904941 [speaker002:] Thank you David, and do you know the status of the shipment on that order? [speaker001:] In Transit [speaker002:] I'm sorry, since it has already shipped I am unable to expedite that order. It should arrive within the next day or two though, so it shouldn't be long! Is there anything else I can help you with today? [speaker001:] That's not nice though Thanks anyway [speaker002:] I apologize for the inconvenience. You have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I assist you? [speaker002:] Hi, I want to return the item below Order ID: 1802683590 [speaker001:] Okay can I please get your name? [speaker002:] Product: Shirt Brand: Guess Amount: $54 my name is: Sanya Afzal the size of the shirt is wrong [speaker001:] Okay perfect. Can I please get your username and email address as well? [speaker002:] Username: sa537800 Email Address: sa537800@email.com [speaker001:] Great! And what is your membership level? [speaker002:] Member Level: Guest [speaker001:] What was the purchase date of the item? [speaker002:] Purchase Date: 2019-11-16 [speaker001:] Unfortunately that is not within the return window. Do you have the receipt for the purchase? [speaker002:] I have the order id Order ID: 1802683590 [speaker001:] Yes but do you have the receipt? [speaker002:] for this shirt order, no, But I have my credit card statement as proof of purchase if it is receipt, can you pull up one, afterall, the store keep a copy [speaker001:] Unfortunately if you do not have the receipt we are unable to do the return. I apologize for the inconvenience. [speaker002:] well, that is too bad, maybe I will find a store with better return policy on the next purchase [speaker001:] Again, I apologize. Is there anything else I can assist you with today? [speaker002:] no, that is all thanks [speaker001:] Thank you and have a great day. [speaker001:] Hello, how may I help you? [speaker002:] Hi! I was hoping to buy a new wardrobe for my kids but I want to know your return policy since it's always a gamble whether things will fit. [speaker001:] Let me find out for you. I understand how hard it is to buy for kids, they grow so fast. Our return policy depends on your membership level? [speaker002:] I'm a Gold member [speaker001:] If you are a gold member then you get unlimited returns. [speaker002:] Oh that is perfect! [speaker001:] So you should be set. Can I help you with anything else? [speaker002:] That was it. Thank you so much! [speaker001:] Have a good day. [speaker001:] Thank you for contacting Acmebrands how may I help you? [speaker002:] Hello, I bought a pair of Michael Kors Jeans and when I went to use the promo code I have. I was told it was invalid. [speaker001:] I am happy to assist. Just to confirm you have already placed this order? [speaker002:] Yes, it's Order ID: 9663591935. [speaker001:] May I have your first name please? [speaker002:] Albert [speaker001:] Thanks Albert, typically promotions codes only last 7 days. [speaker002:] I received it 8 days ago, I didn't know that. Is there anyway I can get a discount? [speaker001:] Let me check into this. What is your membership level? [speaker002:] I'm a Bronze Member Level. [speaker001:] Great, I am able to give you a promo code for 20% off [speaker002:] good, thank you so much. what is the code number I should use? [speaker001:] You would just type in 20% off. Is there anything else I can help you with today? [speaker002:] No, you totally took care of my problem with the invalid code. thank you so much. [speaker001:] Thank you for contacting us, have a great day. [speaker001:] hi I made a mistake with my order and i need help fixing it [speaker002:] Hello and thank you for contacting AcmeBrands. What is incorrect in your order? [speaker001:] i feel really upset I ordered these michael kors boots for $54 they are in black and brown but I actually wanted the boots in bright red That's my favorite color so now I need to return the boots I guess i ordered the wrong color by mistake [speaker002:] Okay, I understand. Could you provide me with your name and order ID please? [speaker001:] Albert Sanders 6776014804 [speaker002:] What is the shipping status of your order? [speaker001:] i have the boots but i accidently threw out the original packaging so i don't have that [speaker002:] I see. Could you provide me with the username and email address you used when placing the order? [speaker001:] alberts4 alberts4@email.com [speaker002:] Are you one of our Gold, Silver or Bronze members? [speaker001:] Gold [speaker002:] Excellent! Our gold members get unlimited returns on their orders. I can sent you an shipping label for the return if you provide me with your full mailing address. [speaker001:] great 5842 2nd Ave Jacksonville, TX 29939 [speaker002:] Will you be returning them by mail, in store or drop off center? [speaker001:] I will mail them back to you [speaker002:] You should receive an email shortly to print out your return shipping label. A credit will be applied to your account after we have received the boots. Is there anything else I can help you with? [speaker001:] okay I think that will work I don't need anything else [speaker002:] Great! I hope you enjoy the rest of your day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello, I want to make sure my subscription is still active? Is my annual fee due? [speaker001:] Let me check for you Could I have your full name or account id? [speaker002:] Norman Bouchard Let me find my ID.... [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] The ID is 9AJ6ATH8CP The order ID is 3810502171 [speaker001:] Thank you I am going to check on the status now [speaker002:] I don't want to miss out on the benefits [speaker001:] Your subscription is active, but you do owe $55 today [speaker002:] Oh, okay. I'll go online to pay that now Thanks for your help! [speaker001:] Thats good, we want you to continue to enjoy your subscription Can I help you with anything else? [speaker002:] No, this was the only thing I was worried about [speaker001:] Have a good day. [speaker001:] good afternoon, how can I help you? [speaker002:] Hi, I am having problems with the website running slow. [speaker001:] ok, we will do a series of steps and we will see which one solves the problem first, try to log out of your account and log back in [speaker002:] okay. Done. It is still lagging a bit. is there another solution? [speaker001:] yes, try to close all the tabs and other programs that you have apart from our website. [speaker002:] Okay, I did that and refreshed the page and it seems to have helped! That's all I needed help with today. Thank you! [speaker001:] I'm glad a pleasure to help you [speaker001:] hello, how can i help you [speaker002:] I have changed my mind and don't want the shirt I got for my husband Can I please return it Chloe Zhang [speaker001:] is there something wrong with the shirt? [speaker002:] no its fine my husband doesn't like it [speaker001:] Have you already received the item or is it still in transit? [speaker002:] It says processing I like to cancel the order and get back 79 to my debit card [speaker001:] Okay I will be happy to help you with this. I found your account chloe. Now can i get your username, email and order id [speaker002:] chloez33 chloez33@email.com 6119440743 [speaker001:] Can i now get your account id so i can send the refund through [speaker002:] EJTL0UIEJI [speaker001:] Thank you I Sent the refund. And the order has been cancelled. Can i help you with anything else? [speaker002:] thank you have a good day [speaker001:] have a great day [speaker001:] Hello, how may I help you? [speaker002:] Hello I purchased a shirt for a wedding party but it was delivered in the wrong size, may I return it? [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] It's Sanya Afzai Afzal [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] sanyaafzal183, sanyaafzal83@email.com, 8100081473 sorry email is sanyaafzal183@email.com [speaker001:] Thank you Could you tell me your membership level and when you bought the shirt? [speaker002:] Gold level and the purchase date is 20191208 [speaker001:] Thank To process your return, I need your address for your shipping label. [speaker002:] 5108 Primrose Ave, Brighton CA 79264 Will the refund automatically go back into paypal? [speaker001:] And would you like to return it by mail, in store, or drop off center? [speaker002:] By mail please [speaker001:] Yes When your shipping label arrives, please follow the instructions and return by mail. Can I help you with anything else? [speaker002:] Thank you so much for your help, have a good day [speaker001:] Have a good day. [speaker001:] Hello I want to buy some stuff [speaker002:] Hey, I'm Donny and would love to help you with that. How can I assist you today? [speaker001:] I am in need of a seesucker suit **seer sucker suit Do you have any for sale?? [speaker002:] Let me check that out for you. Give me one moment [speaker001:] Are you aware of the Seersucker suits? It is a special style? Hello [speaker002:] Yes it appears to be a specialized type of suit. They look very nice. I'm sorry for the delay [speaker001:] Great What is the price OK I have my answer That's all I need [speaker002:] awesome. I hope you have a great day. [speaker001:] Thanks [speaker002:] Stay safe out there:] [speaker001:] I will. I take Votamin C and D3 **Vitamin C [speaker002:] Good to hear! [speaker001:] Do you sell any Vitamin D3 at the store? [speaker002:] At this time we do not carry any Are there any other questions I could assist you with today? [speaker001:] Hello, how can I help you today? [speaker002:] Hi. I'm trying to track my order, but the delivery time is not when it should be. Could you check on that for me? [speaker001:] Yes I can, give me a moment to find what I need to help you [speaker002:] Thanksh [speaker001:] Can I have your full name? [speaker002:] Yes. My name is Crystal Minh [speaker001:] And your account and order ID's [speaker002:] My account ID is CTWIHZILEF and the order ID is 9398799915 [speaker001:] Okay and you're checking because you think the delivery time is incorrect? [speaker002:] Yes. It is supposed to be here on the 25th and it is saying that it will not be here until the 27th. [speaker001:] Okay, just to be 100% sure can I have your username and email? [speaker002:] I can give you my phone number if that would help. I do not have a username or email. [speaker001:] Because, and I'm sorry to be pedantic, that's a delivery date issue, not a delivery time issue. Ahhh, are you sure you're having an issue with what day the package is supposed to arrive? And not what time of day? [speaker002:] Oh, I understand. I'm sorry. I misread and it was changed back to the 25th, but the time is still incorrect form the original time. It should be earlier in the day. [speaker001:] Okay, no worries. Let me look into the system. No username or email needed. [speaker002:] Thank you [speaker001:] Can I ask the shipping status? [speaker002:] The address is 7798 Primrose Ave, San Lima, TX 64061 [speaker001:] No not your address, the shipping status of your order. [speaker002:] I'm so sorry. It says delivered. [speaker001:] Well if it's at your house there's really not much we can do to change the time of delivery [speaker002:] CAn you tell me why it would be delivered later than stated I don't want to have this issue again [speaker001:] The system said that we did everything right on our end, so it may have been an error on your end. [speaker002:] Okay, I see. Thank you for your time. [speaker001:] And the package is already at your house so we can't slow it down. Is there anything else I can do for you today? [speaker002:] No, that is all. Thanks again [speaker001:] Have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I need to switch my shipping address. I realized it was wrong after the order was placed. [speaker001:] Happy to help, may I have your full name please? [speaker002:] Crystal Minh [speaker001:] thank Crystal. Give me a second. What is the shipping status, Crystal? [speaker002:] received order [speaker001:] To validate your purchase, can I have your username, email address and order id please? [speaker002:] crystalminh594 crystalminh594@email.com 9821221151 [speaker001:] thanks Crystal. So what is your new shipping address? [speaker002:] 9090 Circle Drive, San Mateo MI 73928 thank you [speaker001:] thanks Crystal. Your new shipping address has been updated. [speaker002:] great [speaker001:] is there anything else that I can help you with? Hi, are you there? [speaker002:] that is all [speaker001:] Have a nice day. [speaker001:] Hi, how can I help you? [speaker002:] I will like to know whether the product is in transit? [speaker001:] Sure, can I have your name? [speaker002:] Rodriguez Domingo [speaker001:] Can I have the account ID and order ID. [speaker002:] How can i get the account ID and the order ID? [speaker001:] It should be on your account informaton oage [speaker002:] Because i can find the it right now? [speaker001:] Do you know yoru username, email address? [speaker002:] Yes I have the email and the password [speaker001:] Can I have them please? [speaker002:] rodriguezdomingo525@email.com Username: rodriguezdomingo525 [speaker001:] Thank you. Your order is in transit. [speaker002:] Thanks [speaker001:] Anything else I can help you with? [speaker002:] Nothing else [speaker001:] Okay, have a good day. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi I have questions about the status of my subscription [speaker001:] Great! I can help you with that. Can I please get your name? [speaker002:] Sure, it's David Williams [speaker001:] Thank you, David. What question did you have about the status of your subscription? [speaker002:] I just want to make sure it's active and I can still keep my subscription. I also want to know if there's any amount due that I should pay [speaker001:] Sure. Can I get your Account ID and Order ID please? [speaker002:] Sure my Account ID: M1KLZX82AU and Order ID: 4909785365 [speaker001:] Perfect, thank you. Let me pull up your subscription. Alright, David. It does look like your subscription is no longer active. It was due to be paid yesterday. [speaker002:] Ok I just want to make a payment then to reactivate it [speaker001:] Sure, give me one second to see what your amount due is. [speaker002:] ok [speaker001:] Okay it looks like the amount due at this time is $49. Would you like to pay that today? [speaker002:] Yes I would [speaker001:] Do you have a credit card number? [speaker002:] I do it's 5556 5938 3847 2021 [speaker001:] Perfect. I have renewed that for you. Is there anything else I can help you with today? [speaker001:] Thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi. My name is Norman Bouchard. I have a question about this Tommy Hilfiger shirt for $54. [speaker001:] What is your question Mr. Bouchard? [speaker002:] I'm interested in having my name stitched on it. What is the cost? [speaker001:] Our pricing for stitching is based on the number of characters. $0.30 per character for the first 15, $0.20 per character for the next 15, and $0.10 per character for any additional characters. [speaker002:] Ok. [speaker001:] Is there anything else I can help you with today? [speaker002:] That is all. Thanks! [speaker001:] Thank you, have a great day! [speaker001:] Hello, how can i help you today [speaker002:] I was thinking of buying the Calvin Klein boots, but the website says my size is unavailable. I just wanted to see if that is accurate, or if you have a size 9. [speaker001:] The Boot comes in a wide variety of sizes, If it is showing on the site as unlisted it means it is out of stock. It will be restocked on the 1st of the month where you can buy it then. [speaker002:] Great, thank you! [speaker001:] Is there anything else i can help you with [speaker002:] No, that's all! [speaker001:] Great, have a nice day [speaker001:] Hello and thank you for reaching out to us today. How can I help you? [speaker002:] Hi One moment pls [speaker001:] Sure. Let me know when you're ready and I can help you with your query:] [speaker002:] Yes, I was wondering what the refund policy is? [speaker001:] Sure. Can I please get your name to start? [speaker002:] Albert Sanders [speaker001:] Thank you, Albert. Do you have a membership with us? [speaker002:] I'm thinking about shopping for a few items and am just curious yes, Im Silver [speaker001:] Perfect. Let me pull that information up for you. [speaker002:] Ok, great [speaker001:] Okay Albert. Refunds are only available on items that have not been shipped yet. Refunds can be issued for any valid purchase with your username, email, and order ID. [speaker002:] Ok, great. I think that answers my question for today! [speaker001:] Perfect. I hope you have a wonderful afternoon! [speaker001:] welcome, how may I help you? [speaker002:] Hey, I see somethings I may order can you tell me what time the store closes here locally I am in San Lima Washington [speaker001:] hmm, let me look [speaker002:] ty [speaker001:] we encourage our stores to be open from 8AM til 11PM Of course, online, it is 247 [speaker002:] so it closes at 11 pm daily [speaker001:] and nowadays, ofc, most stores are keeping limited hours [speaker002:] okay I will consider that when heading out thanks [speaker001:] all I can say is that local hours do vary is there anything else? [speaker002:] understand alrighty then Thank you have a good day [speaker001:] same to you! [speaker001:] Hello, how may I help you today? [speaker002:] Hello. I need to check on a recent refund for a return i did. [speaker001:] I see, let's see what we can found out. One moment. May I have your full name or account ID? [speaker002:] yes it's Rodriguez Domingo and i don't know my account id. [speaker001:] That is fine, I will need to validate your purchase. May I have your email address and order ID? Oh and your username please as well. [speaker002:] sure my email is rd449161@email.com and my username is rd449161 [speaker001:] Do you have an Order ID? [speaker002:] yes its 2623025193 [speaker001:] Thank you for that. Give me one moment to check on your refund status. [speaker002:] ok [speaker001:] So according to the records you initiated this refund online. The status of this refund is complete, which means you should be seeing the credit within the next 2 days. Was I able to answer your question? [speaker002:] yes, you have thank you! [speaker001:] Is there anything else I can help you with today? [speaker002:] nope that's it thanks [speaker001:] You have a wonderful rest of your day! [speaker001:] Hi, how can I help you? [speaker002:] I would like to know what material a Michael Kors jacket for $99 is made of [speaker001:] Ok, one moment while I check. The outside material is polyester, nylon and tricot to help with armth and wind proofing the inside material is cotton to help with insulation and retaining body heat It's great for cold weather and windy conditions. Does this answer your question? [speaker002:] yes! [speaker001:] Can I do anything else for you today? [speaker002:] no, thanks! [speaker001:] ok, have a great day [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi, my name's Norman Bouchard [speaker001:] Hi, Norman! [speaker002:] I just placed an order, but it came with the wrong color, so I need to make a return [speaker001:] Glad to help you with that. To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] sure nb433367 nb433367@email.com 5654002088 [speaker001:] Perfect! May I get your membership level, please? [speaker002:] Silver [speaker001:] Do you happen to know your purchase date? [speaker002:] February 11th, 2020 [speaker001:] Wonderful! Because your purchase occurred recently, I'm able to make that return for you. To generate a shipping label for you, may I get your full address, please? [speaker002:] 2463 Lexington Ave Jacksonville, CA 94611 [speaker001:] How would you like to complete your return? Your can opt for By Mail, In Store, or your nearest Drop Off Center. [speaker002:] By Mail would be best [speaker001:] You're all set! The return label and details for how to complete your return will be sent to you by email. Is there anything more I may help you with today? [speaker002:] No that was everything. Thanks [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can i help you? [speaker002:] Hi I have a question about an order I had made [speaker001:] What is your question [speaker002:] I never received my order even though ti said that it's been delivered I've been waiting for almost a week [speaker001:] I will be happy to help you with this issue can I get a full name please. [speaker002:] Chloe Zhang [speaker001:] Okay i found your account, chloe. [speaker002:] ok [speaker001:] I need your username, email and order id now. [speaker002:] czhang03 czhang03@email.com 8032270940 [speaker001:] Okay, since you have been waiting a week it seems your order may have been lost. So we will ship you a new one. [speaker002:] ok great thanks! [speaker001:] Can i get your address and the name of the item that was shipped [speaker002:] 2306 Primrose Ave Jacksonville, WA 56316 its the michael kors boots for $54 [speaker001:] Okay I have ordered a new delivery for you of the items It should reach you in a few days [speaker002:] ok I appreciate it [speaker001:] Do you need anything else? [speaker002:] that's it [speaker001:] Have a great day [speaker001:] Hello there, [speaker002:] Hello, how can I help you today? [speaker001:] My name is Joseph Banter and I need to check the status of an order I made [speaker002:] What specifically are you trying to check? [speaker001:] The delivery time because I need to change it its wrong [speaker002:] May I have your full name or the account ID? [speaker001:] Of course [speaker002:] Got your name sorry. [speaker001:] Account ID: 6SCEZPLV8Z [speaker002:] And may I have the order ID also? [speaker001:] yeah sure Order ID: 7354099143 [speaker002:] Ok, I checked the system and there appears to have been an error on our end. Let me get that corrected for you today. What is the shipping status of the order? [speaker001:] Thank you very much, the status is In Transit [speaker002:] Ok, I apologize but it is too late now to change the delivery time. We cannot change it at this point. [speaker001:] Oh thats too bad I was really hoping to change the delivery option [speaker002:] I am sorry for the inconvenience and I hope you will consider shopping with us again. Have a good day. [speaker001:] Hello, this is AcmeBrands customer service. How may I help you? [speaker002:] Hi I'd like to change my primary payment method for my account it isn't showing up correctly. Can you help me? [speaker001:] Sure, may I have your full name or your account iD? [speaker002:] ok Crystal Minh anything else? [speaker001:] What is your current payment method [credit carddebit cardpaypal]? [speaker002:] hm It's by paypal [speaker001:] I will also need some extra information to verify your identity. [speaker002:] ok [speaker001:] I will need 3 of the following: Zip Code Telephone number PIN Username Password Email Address Order ID of previous purchase [speaker002:] ooooook username cm648512 zip 91175 password: doglover [speaker001:] Okay, what is the new payment method you would like? [speaker002:] I'd like to pay by credit card [speaker001:] Thank you, everything has been updated in the system. Do you need help with anything else? [speaker002:] no, that's it thanks [speaker001:] Okay, have a nice day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi i got this shirt and it has a stain on it! [speaker001:] Oh no! [speaker002:] Sorry it was the jeans that had stain [speaker001:] Do you want to return it? [speaker002:] Yes [speaker001:] Oh, that is fine. Not a problem, what is your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] Now, can I please have your username, email address, and order ID? [speaker002:] alessandrophoenix847 alessandrophoenix847@email.com 1920844697 [speaker001:] What is your membership level? [speaker002:] Silver [speaker001:] Now, when was the item purchased? [speaker002:] These tommy hilfiger jeans [speaker001:] Yes [speaker002:] 2019-12-28 [speaker001:] Great, you are still within the return period. What is your address? [speaker002:] 3381 Circle Drive San Lima, TX 44618 [speaker001:] How do you want to process this return? [speaker002:] Mail please [speaker001:] It can be done by mail, in store, or at a drop off center. Got it. You are all set! [speaker002:] Thank you! [speaker001:] Is there anything else I can do for you today? [speaker002:] No thanks [speaker001:] Great, have a good day! [speaker002:] You too [speaker001:] I appreciate it. [speaker001:] good afternoon, how can I help you? [speaker002:] Hi there, I'm thinking about buying some Michael Kors boots. I just wanted to check and see if they're waterproof before I buy them? [speaker001:] sure, let me check the info one moment please [speaker002:] Thank you. [speaker001:] We have a wide variety of boots so we have waterproof as well as non-waterproof. The way to find out is to check the guarantee that is attached upon purchase. [speaker002:] Oh okay, thanks so much. I'll check that. [speaker001:] not problem a pleasure to help you [speaker002:] Thank you. That's the only question I had.:] [speaker001:] have a nice day;] [speaker001:] Hello there [speaker002:] Hi! How can I help you today? [speaker001:] i was thinking of getting a premium membership with you guys and wanted to know how to go about it? [speaker002:] I can look into that for you, can I get your full name? [speaker001:] David Williams My son needs some supplies from back home and figured you guys were the best to go with [speaker002:] No problem David, let's bring up the details for you. [speaker001:] Thank you! [speaker002:] Here are the details on the premium membership. We have three levels: Gold, Silver and Bronze. [speaker001:] Oh okay, and if I wanted to go for gold? [speaker002:] Bronze requires past purchases of $500, Silver is $1000 and Gold is $2000. Those are one year amounts. [speaker001:] I think I had silver in the past but might want to try gold as I probably have the money for it now Ahhhh okay, then yeah silver is probably what I'll go with again, thank you. [speaker002:] Great. Is there anything else that I can help you with today? [speaker001:] I think that's all thank you [speaker002:] Have an awesome day, David! [speaker001:] Hello, how can I assist you today? [speaker002:] I need to return the shirt that I ordered because it is too big. [speaker001:] May I have your full name or account ID? [speaker002:] my name is alessandro Phoenix [speaker001:] And what is your username, your email address, and the order ID? [speaker002:] username is alessandrop847 email is alessandrop847@email.com, order id is 2401332261 [speaker001:] And what is your membership level? [speaker002:] gold [speaker001:] As a gold member you have unlimited returns. What is your address for the shipping label? [speaker002:] great! Can I just the amount put on my account as a credit for the future? 2929 Lincoln Ave, Newark, CA 67934 [speaker001:] Yes, your account will be refunded upon return of the item. How will you be returning the item? Mail, In-Store, or drop-off? [speaker002:] I will drop it off [speaker001:] Ok, the return has been processed and you will be refunded when we receive the item. [speaker002:] Thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] Nope [speaker001:] Have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] i forgot to add jeans that. i love to my order can you help me adjust my order to add the extra item [speaker001:] I am sure we can do that, let's find out. [speaker002:] my name is Joyce Wu Order ID: 4452385654 [speaker001:] Of course, one moment. May I have your account ID please? [speaker002:] QEVPKQTR22 [speaker001:] Thank you for that, do you happen to know your shipping status? Such as in transit or out for delivery etc? [speaker002:] Delivered [speaker001:] Ok, I might be able to depending on your membership level to see if you can qualify? Do you know what it is? [speaker002:] GUEST SADLY [speaker001:] I am very sorry, but there is nothing I can do on my end. [speaker002:] that's ok thanks for the help [speaker001:] Unfortunately you will just have to reorder. Again my apologies, is there anything else I can do for you today? [speaker002:] tahts all [speaker001:] You have a wonderful rest of your day! [speaker001:] hello, how may i help you? [speaker002:] Hi how much do I owe on my subscription [speaker001:] if i understand correctly, you wish to check your subscription fee balance? [speaker002:] yes [speaker001:] if so, i can help with that, i will need your full name and account id to pull up your account [speaker002:] Chloe Zhang [speaker001:] i will then then nend your order id # as well [speaker002:] Account ID: BV2KDUEYJY Order ID: 3272518742 [speaker001:] thank you. it looks like there is a blance of $14 due today. i am also sending a link to you to access this in the future with your username, if you do not know your username, it is czhang1 [speaker002:] ok great I'll pay it [speaker001:] would you like me to use the card on file? [speaker002:] I sure yes [speaker001:] i have processed your subscription renewal, is there anything else i can assist with today [speaker002:] nope [speaker001:] have a good one [speaker001:] Good morning, how can I help you today? [speaker002:] Hi I want to check my subscription I still want premium service [speaker001:] I can look in to your subscription for you. What exactly were you wanting to know about it? Were you wanting to pay a bill? Or were you wondering if it was still active? [speaker002:] If it's still active [speaker001:] Let's look in to that. Can I get your full name or Account ID to pull up your account please? [speaker002:] Chloe Zhang [speaker001:] Thanks Chloe. I have to verify your identity. Can I get your Account ID and Order ID? [speaker002:] account 499320 [speaker001:] Do you have an order ID? [speaker002:] no [speaker001:] Okay, I need that to verify your ID. Let me look in to this further. [speaker002:] Oh, I found it 399943774839 [speaker001:] Oh great! Can you double check the numbers on your account ID and Order ID? The system is not verifying your identity. [speaker002:] Right I don't actually have these numbers available to me... [speaker001:] Oh, well then that is why it is not verifying you. I'm going to have to ask you some more questions then Chloe. Have you subscribed to premium service before? [speaker002:] yes [speaker001:] Or were you wanting information on the subscription? [speaker002:] I had it, and my subscription was removed I want it again [speaker001:] Okay, let me see about adding this service back in. Were you wanting to know how to qualify for membership? [speaker002:] yes [speaker001:] To qualify for bronze membership you have to spend $500 in a year, silver $100 and to achieve gold it is $2000 in purchases and a short questionnaire. [speaker002:] got it thanks [speaker001:] Was that all you needed today Chloe? [speaker002:] Yes [speaker001:] Thanks, you have a great day. [speaker001:] Hello what can I help you with today? [speaker002:] Hi, my name on my account is misspelled, can we fix that please? [speaker001:] Yes of course, I can help you with that. I need to pull up the account, can you please give the account number or your full name. [speaker002:] Norma Bouchard is what's on the account. Let's try Norman Bouchard [speaker001:] Okay I will fix that for you. Your account has now been updated to the correct name Norman Bouchard. [speaker002:] Thank you so much [speaker001:] Is there anything else I can help you with? [speaker002:] That is all for today. [speaker001:] Have a nice day! [speaker001:] hello, how can I help you today? [speaker002:] Hello, I'm disappointed that an item I wanted to order is out of stock [speaker001:] sorry about that, but I can check more information for you. May I have your full name please? [speaker002:] Joyce Wu [speaker001:] Hi Joyce, is there anything in particular that you want to buy? [speaker002:] Yes, it's a Calvin Klein jacket It costs $84 [speaker001:] if the jacket is out of stock, then we are currently out of stock. But jackets are refilled every month at the end of the month, depending on the current season and fashion trends. You may check back around that time for your jacket of interest. [speaker002:] Thank you [speaker001:] Is there anything else that I can help you with? [speaker002:] No, that's it [speaker001:] great, have a nice day. [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Hi there, I bought a t-shirt and it has a stain, so I'd like to return it. Can you tell me how to go about doing that? [speaker001:] Sure thing, I'll see what I can do to setup a return for you. [speaker002:] Thank you so much, I really appreciate that. [speaker001:] Could you provide me with your Full name or account ID? [speaker002:] Absolutely. My name is Joyce Wu. [speaker001:] Thank you Joyce I was able to pull up your account. I'll also need your Username, Email and order ID so I can confirm the purchase. Could I have those please? [speaker002:] My username is jwu36800, my e-mail is jwu36800@email.com, and my order ID is 9090034923. [speaker001:] Great, everything looks good. Next could you tell me your membership level and date of purchase? [speaker002:] Sure. I purchased the shirt on 11-12-2019 and my membership level is Gold. [speaker001:] Perfect. Let's get the return setup. [speaker002:] Great.:] [speaker001:] I'll need your full address so that I can get a shipping label sent to you. Could you provide me with that? [speaker002:] My address is 9843 Lexington Ave. Newark, NY 96534 [speaker001:] Alright and the last thing I'll need to know is how you would like to go about your return. We can di it by mail. in store or at a drop off center. Which would you prefer? [speaker002:] Mail is fine. [speaker001:] Alright Joyce, you're all set and should receive a shipping label shortly! Was there anything else I could do for you? [speaker002:] Oh no that was all I had questions about, thank you for helping.:] [speaker001:] No problem. I hope you have a great day! [speaker001:] Hello, this is AcmeBrands customer service. How may I help you? [speaker002:] Hi I have a question about a purchase I made. I bought a pair of jeans and when I went to put it in the wash I noticed that it had a stain on it. I wanted to see if I can return it [speaker001:] Okay, may I have either your full name or account ID? [speaker002:] My name is Joseph Banter [speaker001:] I will need to validate your purchase. May I have your username, email address, and order ID? [speaker002:] ok my user name is jbanter3 my email is jbanter3@email.com let me check the order ID 0755620887 it's the Guess Jeans [speaker001:] Okay, what is your membership level? [speaker002:] It's bronze [speaker001:] And when was the purchase made? You can return it if it was within the last 90 days. Are you still there? Sir, are you still there to complete your return? [speaker002:] yeo yes [speaker001:] Great, when was your purchase made? [speaker002:] January 11, 2020 [speaker001:] Excellent, I will print out a shipping label for you. I will need your full address. [speaker002:] Ok, it is 2909 Lexington Ave, Brighton, WA 28753 [speaker001:] Thank you, how would you like to process the return? Options are "by mail", "in store", or "drop off center" [speaker002:] by mail please [speaker001:] Done, is there anything else you would like help with? [speaker002:] no that was it [speaker001:] Okay, thank you for being a valued customer. Have a nice day. [speaker001:] Hello, how can i help you today [speaker002:] Hello! I really like your website, but the boots i want guess brand 69$ product number 3743. But, the same boots are on walmart.com for 20$ cheaper! Is there any deal we might be able to work out, price matching? [speaker001:] Sorry about that and sure, could i get your Full name Account ID and order ID please [speaker002:] Name: Joseph Banter Order ID: 7518682312 Account ID: MOQL82GTYL I feel like i really overpaid [speaker001:] Okay since you have already bought the boots i cannot do anything without a full refund but i can give you a promo code for % off your next purchase. PYJ3R Use this on our site and you will be credited [speaker002:] how much of a percentage? [speaker001:] 30 [speaker002:] thats very fair thank you [speaker001:] No porblem, and once again sorry about the pricing. Is there anything else i can help you with today [speaker001:] Hi there [speaker002:] Hello and thank you for contacting us! What can I help you with today? [speaker001:] I can't add items to my cart. It's simply not updating [speaker002:] I'm sorry about the issue, And I'll see what I can do to help troubleshoot it. To start Can I have your first and last name? [speaker001:] Sanya Afzal [speaker002:] Thank you Sanya. So currently you are unable to add items to the cat and it is not updating? [speaker001:] Correct. [speaker002:] Alright, let's try a few things to see if we can get it fixed. [speaker001:] Let's go. [speaker002:] Firstly have you tried refreshing the page? I know it's simple but sometimes we forget to try that. [speaker001:] I did. Didn't do anything [speaker002:] Alright, next let's try logging in an out to see if that clears up the issue? [speaker001:] Yeah, that did it. [speaker002:] Could you check the bottom left side of the product page for me? there's a chance the item may actually be out-of-stock. [speaker001:] The logging out and in again already worked. Thanks [speaker002:] Oh awesome! I'm glad that fixed it! Was there anything else I can help you with today? [speaker001:] No, thank you. [speaker002:] Thatnks for shopping with us! have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi! I had placed an order and wanted to make sure that the shipping cost is included in the displayed cost [speaker001:] Okay, can I get your full name, order ID and account ID? [speaker002:] I received an email implying otherwise so wanted to make sure Chloe Zhang [speaker001:] Do you know the cost of your order? [speaker002:] I have 3 items $94, $89, $94 [speaker001:] Your order qualifies for free shipping The price you see is the total price [speaker002:] Thank you. I appreciate it [speaker001:] Is there anything else I can help you with? [speaker002:] That is all. Thank you Appreciate your help [speaker001:] Have a great day! You're welcome! [speaker001:] Hello, thank you for contacting us today. [speaker002:] I was wondering if my account is qualified to take advantage of expedited shipping? Are there any discounts I can take advantage of? [speaker001:] I'm sure I can help you with that. Can I please have your Full name or User Name please? Hello? Are you still there? [speaker002:] Name: David Williams [speaker001:] Thank you very much. Alright, and you wanted some clarification on your membership benifits? [speaker002:] Correct. [speaker001:] Sure thing, do you happen to know what your membership level is? [speaker002:] Guest. [speaker001:] Unfortunately as a guest you are currently not entitled to any special features. Expedited shipping is available but at an additional cost. Upgrading your membership to at least bonze tier would unlock savings on shipping fees and some promo codes. [speaker002:] Woudl that include free shipping out of the country? I want be back stateside until the end of summer. *I won't be back* [speaker001:] Yes! This includes international shipping. [speaker002:] What is the cost to upgrade my membership? I'm assuming there's silver and gold levels. What's the prices and rewards for those? [speaker001:] Out standard membership fee is $99 per year. This increases based on tier, Silver members can have an agent make purchases on their behalf as well as cancel orders at any time. Gold members get the perks of both bronze and silver in addition to unlim unlimited refunds and special consideration on transactions. This tier is $199 per year. [speaker002:] I'll go with the standard if the international shipping is free or discounted and expedited. How do I pay for the upgraded membership? [speaker001:] Sure thing if you would like we can get that setup now. I'll simply need your Account ID, an Order ID if available and credit card details. [speaker002:] Can I enter those details myself inside the member's area? [speaker001:] If you would like of course, you can handle purchasing the subscription yourself. [speaker002:] Okay. I'll do that. Thanks1 Thanks! [speaker001:] Not a problem, is there anything else I can assist you with today? [speaker002:] No. [speaker001:] Again, thanks for shopping with is, have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi. My name is David Williams. I wanted to inquire what each of the membership levels entails? [speaker001:] OK. Let me check. We have bronze, silver, and gold. Gold has unlimited returns bronze and silver have extended periods for returns It allows you to try items and return if not satisfied ANything else? [speaker001:] Hi, there! How may I help you? [speaker002:] we have Hi I wanted to check the status of my order You see I only ordered one item but received an email saying I ordered 2 [speaker001:] I can help you with that. May I have your full name and Account ID, please? [speaker002:] David Williams Account ID: YQ6HUHSSWW [speaker001:] May I please have your Order ID? [speaker002:] Order ID: 1895648551 [speaker001:] Great, your identity has been verified and I am going to check out the issue. [speaker002:] Thank you [speaker001:] Our system indicates that the email you receive is incorrect. [speaker002:] Oh okay just wanted to make sure. Thank you [speaker001:] You were only charged for one item. [speaker002:] sounds good. Thank you [speaker001:] You're welcome. May I help you with anything else? [speaker002:] That is all. Thank you [speaker001:] Have a great day. [speaker001:] Hi, how can I help you? hello? [speaker002:] I need to take an item off my order. [speaker001:] ok, I can help you with that. Can I have your name please? [speaker002:] Chloe Zhang [speaker001:] ok, thanks. Can I have your account ID and order ID? Ms Zhang? [speaker002:] account id: 1HJRJ6ZWPK order id 9867076123 [speaker001:] thanks, can you explain why you need to remove the item? [speaker002:] I picked it out for a gift for my husband, but he saw the email confirmation, and doesn't like it. [speaker001:] so you need to return an item? [speaker002:] I would like to remove it from my order. Can I do that? [speaker001:] I'll check, can I have your email address and username? [speaker002:] I don't know the email, it is my husband's. That's how I ended up in this mess. [speaker001:] ok. Do you have the shipping status? [speaker002:] Husband says it shows out for delivery [speaker001:] ok, what is your membership level? [speaker002:] Gold [speaker001:] ok, you'll just need to ship it back to us or you can drop it at a store or a drop off center what is your preference? [speaker002:] I guess I can take it to a store if there is one near me. [speaker001:] OK, perfect. Can I have your address please to finish this process? [speaker002:] 6836 Lincoln Ave Monterey, TX 68443 [speaker001:] All right, you'you're all set, just drop that off at your local store! anything else I can help you with? [speaker002:] no that's all I need. Thanks! [speaker001:] you're welcome, have a good day! [speaker001:] Hello, how can i help you [speaker002:] Hi I have a question about my account I have a premium subscription But after my last purchase it looks like I have missing credits of about $40 can you help? [speaker001:] Of course, to start could you give me your Full name Account Id Username password and Order ID Please [speaker002:] Sanya Afzal kjjh6326y7tr 6325974589 [speaker001:] Okay it looks like it is not a display error and your credit is indeed missing. [speaker002:] ok [speaker001:] I will give you a promo code to redeem the credit. 9493I [speaker002:] ok great thanks [speaker001:] No problem, is there anything else i can help you with [speaker001:] Hi, there. How may I help you? [speaker002:] Hi, I'm looking at a jacket and would like to know what material it is made out of? [speaker001:] Okay, I can help you with that. [speaker002:] Ok thanks [speaker001:] The outside is made of a synthetic blend including polyester, nylon, & tricot. The inside is lined with cotton. [speaker002:] Ok, thanks for the information. This is the Calvin Klein jacket, yes? [speaker001:] Yes, it's for the Calvin Klein jacket. All of our jackets we sell have the same qualities of fabric. [speaker002:] Ok, thanks for your help. [speaker001:] You are welcome. May I help you with anything else? [speaker002:] That's all. Have a good day. [speaker001:] Have a great day. [speaker001:] Hello! And how can i help you today? [speaker002:] Good Morning, I need to know what sizes you have of this shirt I want to know how to wash this shirt [speaker001:] ok and can i get your name and accound ID? account* sorry! [speaker002:] Yes my name is Webster Gomez account Id 12345678 [speaker001:] and do you have an order ID for the shirt you're looking to wash? [speaker002:] yes the order id is 87654321 I need to know because, I think to buy this services [speaker001:] so basically even though it is a good quality shirt, you can actually wash it with your other clothes normally. I would recommend you use some type of color guard or bleach detergent to try to preserve and splashes of color. Now when you are drying it, it should be on the permanent press setting, but that's not a requirement honestly. [speaker002:] I can to use chlorine [speaker001:] i wouldn't say i would recommend using chlorine no. [speaker002:] Can I put it in the dryer? [speaker001:] well is it safe to assume you mean chlorine bleach? [speaker002:] Ok, I get your recomendation [speaker001:] Yes you can put it in the dryer, the permanent press setting is recommended, but it's not required to dry. [speaker002:] Colors do not fade easily?, I like the color of this shirt [speaker001:] they may, that is why i would suggest using a color guard or a bleach detergent when you wash it to keep those colors bright! [speaker002:] What brand do you recomend me? [speaker001:] i am a personal fan of clorox 2 for colors in my house, it works wonders. [speaker002:] Ok Mr. thank for recomendations [speaker001:] you're very welcome! Is there anything else i can do for you today? [speaker002:] No all for today Thank [speaker001:] you're most welcome again, have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello, I would like to check the status of my refund [speaker001:] Perfect. I can look into that for you. Can I get your name please? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. Now can I get your username, email address, and the Order ID please? [speaker002:] josephbanter095, josephbanter095@email.com, 1030861100 [speaker001:] Great. Thank you. It looks like the refund status is currently not started and you initiated that online. Sometimes refunds started online can take a few extra days. [speaker002:] Ok thank you [speaker001:] Can I help you with anything else today? [speaker002:] That is all [speaker001:] Thank you and have a great afternoon! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi I'm having a problem logging into my acccount My phone broke. I used it for 2 factor authentication [speaker001:] oh, I'm sorry to hear that. I can definitely get you into your account, though [speaker002:] great [speaker001:] I'll be able to send you a code via email, and it will work exactly the same way as a text code. I'll just need to gather some details from you to begin with [speaker002:] ok [speaker001:] may I ask your full name and the email address associated with this account [speaker002:] Crystal Minh cminh1@email.com [speaker001:] Thanks, Ms Minh. So I'll send that code to you now, and you should be able to log in [speaker002:] thanks so much! [speaker001:] Once in your account, you can turn the 2fa off, but I would definitely recommend reactivating it as soon as you have a new phone set up [speaker002:] ok [speaker001:] In the meantime, is there anything else I can help with? [speaker002:] that's it thanks again [speaker001:] You're welcome. Have a good day [speaker001:] Hello. How may I assist you today? [speaker002:] Hello. I really wanted a pair of boots and they are out of stock. Can you tell me when it will be in stock and when I can get it delivered? [speaker001:] Can I have your full name please? [speaker002:] Chloe Zhang [speaker001:] What's the item, Chloe? [speaker002:] A pair of Boots by Guess for $94. [speaker001:] Chloe, I'm going to write up a report to give to our Purchasing Department to let them know that you've inquired about this item being out of stock. Hopefully they can ensure that we have enough of those boots in the future. Does that help? [speaker002:] Can I get it delivered when it comes in? [speaker001:] Sure, I can order it for you. Should I put it on the card on file? [speaker002:] Yes, that is fine. [speaker001:] Done! It will be sent your way as soon as we've got another pair. Can I help with anything else? [speaker002:] No, that is all. Thank you. [speaker001:] Great. Have a wonderful day! [speaker001:] Hello, how may I help you? [speaker002:] I am considering buying these Michael Kors jeans I need to know do they come in a larger size [speaker001:] Sure, could I get your name, please? [speaker002:] Rodriguez domingo [speaker001:] Okay, Rodriguez. They do come in different sizes. We offer 36 inch inseam as the standard but more are available at times if you check our site. Is there anything else I can do for you? [speaker002:] ok outstanding I would be needing a 36 so perfect thanks no that will be all [speaker001:] Have a great day! [speaker001:] Hello, thank you for reaching out to us today. How may I help you? [speaker002:] Hi I can't get into my account because I have the 2FA set up and I lost my phone. [speaker001:] I'm so sorry you lost your phone. Let's try getting the 2FA reset for you. Could you provie me with your Full name or Account ID? [speaker002:] Okay great Yeah my name's Joyce Wu My username is joycewu4 [speaker001:] Thank you Joyce, I was able to pull up your account. I'll be sending you an email to get the authentication reset. Could you provide me with your email address please? [speaker002:] joycewu4@email.com [speaker001:] Awesome, thank you, you should receive the email shortly. Let me also provide you with a link for our security guidelines to help improve and shed light on some of the practices for safety as well. Was there anything else I could help you with today? [speaker002:] That was it, thank you so much [speaker001:] Not a problem. Thank you for shopping with AcmeBrand. Have a great day! [speaker001:] HI [speaker002:] Hi, there. How may I help you? [speaker001:] I want to know more about a product, it is a shirt, I would like to know how to wash it [speaker002:] Okay, which shirt is it specifically? [speaker001:] Product: shirt Brand: Guess white with guess logo and question mark [speaker002:] Okay, I have it pulled up. You can wash it normally in the washing machine, but we do recommend using a color guard with bleach detergent to maintain the color. [speaker001:] thank you [speaker002:] The shirt should be dried on permanent press, if possible. You're welcome. May I help you with anything else? [speaker001:] no, that is all [speaker002:] Have a great day! [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] I am checking on the status of my refund? [speaker001:] Alright Could I get your full name please? [speaker002:] I wanted to add the boots to the refund as well Chloe Zhang [speaker001:] Sure, no problem. And could I get your username, email and order ID please? [speaker002:] Email Address: czhang60@email.com Username: czhang60 Order ID: 3559733422 [speaker001:] and have you received any updates on the refund status yet? [speaker002:] no [speaker001:] okay your refund status is: not started [speaker002:] How do we start it? [speaker001:] I apologize. I misread the info. Your refund is in progress Let me go ahead and add that item to your order [speaker001:] Hello, how can i help you [speaker002:] Hello, I'm trying to buy something, but my card keeps getting declined, any ideas? [speaker001:] I will be happy to help you out with this First try reentering the numbers sometimes we mistype. [speaker002:] Alright, I tried it again, but it's still not working. [speaker001:] Okay, Now try logging in and out then using your card. [speaker002:] Oh, it seems to work now. Thanks so much! [speaker001:] It is no problem, Can i help you with anything else? [speaker002:] No, that was everything. [speaker001:] Have a great day. [speaker001:] How may i help you? [speaker002:] Yes i would like to check the status of my refund [speaker001:] i can check your refund status for you today no problem! first i need your full name to pull up the account [speaker002:] Joseph Banter [speaker001:] and i need your username, email, and order id please [speaker002:] My order id is 3798646084 and my email is jb009701@email.com username is jb009701 [speaker001:] thank you it looks like your refund in progress, from the chat you previously initiated and will be sent to the payment method you specified it should process within a few days [speaker002:] oh okay great! thank you for your help [speaker001:] glad i could help, can i help with anything else? [speaker002:] that will be all [speaker001:] have a nice day! [speaker001:] Hi [speaker002:] Hello there, what can I do for you today? [speaker001:] My name is Alessandro Phoenix I would like to confirm my shipping address I got an email saying there was an issue [speaker002:] Okay, let me see what I can do to help [speaker001:] ok thanks this is my correct address Address: 5270 Circle Drive San Lima, MI 81531 [speaker002:] Okay, can I have your account and order ID's? [speaker001:] yeah sure thing so this is my Account ID: YVJNJPVFDS and the order ID is Order ID: 3213050934 [speaker002:] And your username and email? [speaker001:] Username: ap810013 and Email Address: ap810013@email.com [speaker002:] Okay let me check the system to see if that email was right [speaker001:] ok go ahead [speaker002:] Okay, as it looks the email was wrong and your address is in fact correct on your shipment. Is there anything else I can do for you? [speaker001:] Oh I see, so the address is correct then I guess that would be all thanks [speaker002:] Well then have a nice day! [speaker001:] hello! [speaker002:] Hi I would like to change my shipping info [speaker001:] sure, I'd be happy to help! are you looking to update your address? [speaker002:] Yes I would like to change the address to 5572 Park Blvd Pinellas FL 33781 [speaker001:] ok, can I get your name please? [speaker002:] David Williams [speaker001:] Thanks, can I get your current address Mr. Williams? [speaker002:] 8990 Lexington Ave La Fayette TX 30787 [speaker001:] Can I please get your user name and email address to verify your identity? [speaker002:] davidw45 davidw45@email.com [speaker001:] Do you have your account ID and recent order ID available? [speaker002:] WLQJBD1POH 6045367725 [speaker001:] Great, that has been taken care of. Is there anything else I can help you with? [speaker002:] Nope that is all, thank you. [speaker001:] you're welcome, have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi, I have question about my premium subscription [speaker001:] Sure, what is your question? [speaker002:] Is my subscription active right now? [speaker001:] Can I please have your full name and account number? [speaker002:] Chloe Zhang, GFZCH32B9Q [speaker001:] Ms. Zhang, I am showing you have an amount due of $14. Your account isn't currently active. [speaker002:] So did my payment for my subscription go through? [speaker001:] No, $14 is due my tomorrow. [speaker002:] I'd like to pay right now then [speaker001:] Here is a link if you'd like to access your account in the future. Your user name is czhang1. How would you like to make your payment? [speaker002:] By credit card [speaker001:] Would you like me to use the credit card on file? [speaker002:] Yes please [speaker001:] Your subscription has been updated. Is there anything else I can assist you with? [speaker002:] When will I see the payment on my account? [speaker001:] It is reflecting on your account now. You can try refreshing or logging out and back in. Is there anything else? [speaker001:] Hi! i was charged twice for something i bought so i want to dispute my bill. [speaker002:] Hello, how may I help you today? Okay, your are needing to dispute a purchase, correct? [speaker001:] i was charged twice so i want to dispute my bill [speaker002:] Okay, I would be glad to help you with that. I will need your full name and account ID. [speaker001:] D avid Williams CMFGCO1DNS [speaker002:] I will also need your order ID. [speaker001:] 6633041077 [speaker002:] Now I need your membership level. [speaker001:] Gold [speaker002:] How much are you needing back? [speaker001:] 94 [speaker002:] The $94 was for the single item and not both, correct? [speaker001:] yes [speaker002:] Will that be all? [speaker001:] thats all will i be refunded? [speaker002:] Yes, the $94 has been sent to your account. Any more questions? [speaker001:] no that's all [speaker002:] Have a great day! [speaker001:] Hi, what can I help you with? [speaker002:] Hi there. I wanted to check the status of my most recent order because I see an extra fee on the invoice, and I'm not sure why. [speaker001:] Okay, can I have your name? [speaker002:] Sure. My name is Albert Sanders [speaker001:] Can I have your account ID and order ID? [speaker002:] My account ID is AUTIUAZJQY and my order ID is 7726652801 [speaker001:] What is your membership level? [speaker002:] I have a guest membership [speaker001:] I am sorry, this fee was not a mistake and I cannot remove it. Is there anything else I can help you with? [speaker002:] What is the fee for? [speaker001:] There was a price surge [speaker002:] But why did i not see that when I made the original purchase? [speaker001:] I do not know. I am sorry that you are upset with this however, there is nothing else I can do about this issue. [speaker002:] Okay. [speaker001:] I am very sorry, is there anything else I can help you with? [speaker002:] No [speaker001:] Have a nice day [speaker001:] hi [speaker002:] Hello, how can I help you today? [speaker001:] I would like the status of my order to be updated [speaker002:] Alright, what exactly were you wanting to know about your order? [speaker001:] the delivery time seems to be wrong [speaker002:] Lets look in to this. What makes you think the delivery time is wrong? [speaker001:] It shows in transit when I already have the item with me [speaker002:] Oh, I can look in to this for you. Quite often though the system is just behind on updating the arrival of the order. Can I get your full name or account ID? [speaker001:] David Williams [speaker002:] Thanks David. Just to double check, you are not missing anything, correct? [speaker001:] no I'm not [speaker002:] Just one moment while I look at your account. [speaker001:] okay [speaker002:] I'm just going to validate your purchase. Can I get your username, email address and Order ID please David? [speaker001:] Order ID: 2976019247 I cant remember the others I have it saved on my browser [speaker002:] Alright, let me see what I can find with this. One moment please. [speaker001:] ok [speaker002:] I'm sorry David but without your username and email address I can't see the actual order. If the only problem is the that you have received it and it says it is still in transit, I can go ahead an manually change that. As I said, it sometimes just ta [speaker001:] okay. thanks [speaker002:] was there anything else I could do for you today? Anything else David? [speaker001:] that's all [speaker002:] THanks, you have a good day. [speaker001:] Hello, how may I help you today? [speaker002:] I didn't receive the shirt I ordered. [speaker001:] I can look into that for you. Can I please have your name, account ID, and order ID? [speaker002:] My name is Chloe Zhang, account ID is Z9JEM141JB. The order ID is 4058685383 I have been waiting for more than 5 days [speaker001:] I am so sorry to hear that. One moment please. Can you please tell me your username and email address? [speaker002:] My username is chloezhang973 and my email is chloezhang973@email.com [speaker001:] And how long have you been waiting? [speaker002:] 5 days [speaker001:] I apologize for the delay. Sometimes packages can take up to 7 days to arrive. You should receive your package within 2 days. [speaker002:] I hope it comes soon. Thank you! [speaker001:] Is there anything else I can help you with today? [speaker002:] No, Have a good day! [speaker001:] Thank you. Have a great day! [speaker001:] hello [speaker002:] I have a charge on my account for something I did not buy hello [speaker001:] Sorry about this Can I have your full name or account id [speaker002:] Sanya Afzal 7375793593 i never placed that order number [speaker001:] Please give me your username, email and order id [speaker002:] sa007651 sa007651@email.com order is above [speaker001:] I have checked my system and you are right I will process the credit now [speaker002:] thanks a ton [speaker001:] I have reversed it and your account will be credited soon [speaker002:] thanks for your help, that isall [speaker001:] Have a nice day [speaker001:] Hi, how can I help you? [speaker002:] I'm interested in buying a pair of jeans but I see it's out of stock [speaker001:] sure, which jeans were you looking at? [speaker002:] They are Calvin Klein brand jeans [speaker001:] ok, let me take a look for you. Can I have your name please? [speaker002:] My name is Sanya Afzal [speaker001:] I'm going to let our purchasing department know so they can do a better job stocking items! Is there anything else I can help you with? [speaker002:] I was wondering if there's any way I could get those jeans delivered [speaker001:] what I can do it back order them for you they'll ship to you as soon as they are in stock! Can I have your address please? [speaker002:] 5385 Woodshore St San Lima, NY 24126 [speaker001:] Great, is it ok to use the card on file for payment? [speaker002:] Yes [speaker001:] OK, you should get those jeans real soon! Anything else I can do? [speaker002:] No that's it. Thanks! [speaker001:] you're welcome, have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi! I was trying to make a purchase and would need some more information about the product [speaker001:] Sure! What would you like to know? [speaker002:] I would like to know what all sizes is it available in? [speaker001:] Which item are you talking about? [speaker002:] Tommy Hilfiger Jeans [speaker001:] The standard inseam for these jeans is 36 inches and they come in quite a wide variety of waist sizes. I would guess that we have any size you would need. [speaker002:] Would you have a 32? [speaker001:] Definitely! That's one of our more popular sizes. [speaker002:] Thank you [speaker001:] Is there anything else you need? [speaker002:] Appreciate your help. Thank you [speaker001:] You're welcome! Have a nice day. [speaker001:] I wanna know the return policy [speaker002:] Hello, the return policy depends on what membership level you are. Do you happen to know your level? [speaker001:] Bronze [speaker002:] Bronze members can return items that were purchased in the past 90 days. [speaker001:] Okay thanks [speaker002:] Is there anything else I can help you with? [speaker001:] no [speaker002:] Have a great day! [speaker001:] Hello, how can I assist you? [speaker002:] Hey I wanna check the status of my order. It looks like the delivery time is wrong [speaker001:] May I have your full name and the account ID? [speaker002:] Name is Norman Bouchard ID is FN452218U8 [speaker001:] And what is the order ID? [speaker002:] Order ID is 7512073443 [speaker001:] What is the shipping status of the order? [speaker002:] It's saying delivered, but it hasn't been delivered yet. [speaker001:] I'm sorry but I am unable to assist you with that. This is an issue you would probably want to contact the delivery service about. [speaker002:] Okay, that's strange So contact FedEx then? [speaker001:] That would be my suggestion...we receive shipping and delivery information from our shipping partners. There may have been a processing or scanning error and they could provide you with more details. [speaker002:] Okay, I'll go ahead and do that. Thanks. [speaker001:] Is there anything else I can try and help you with today? Sorry for the inconvenience. Have a good day. [speaker001:] Hi. How can I help you? [speaker002:] I found these fantastic Calvin Klein boots that I want to buy, but I usually don't spend more than $10 on my footwear...I usually only buy on clearance. So if I spend that much, I wanted to make sure that the boots come with a warranty. [speaker001:] Ok. Yes, all boots have a 12 month warranty [speaker002:] Oh, cool! [speaker001:] Is there anything else I can do for you today? [speaker002:] No, that's all. [speaker001:] Ok, I'll end this chat now [speaker001:] Hello, how may I help you? [speaker002:] Hi! I am having trouble logging into my account I forgot my username and was wondering if you could help me with it [speaker001:] Sure, can I have your full name? [speaker002:] Norman Bouchard [speaker001:] Thank you, I will need two of the following to confirm your identity: [zip codephone numberemail] [speaker002:] 332-3814 51514 [speaker001:] Thank you, your username is nbouchard1 [speaker002:] Thank you [speaker001:] Is there anything else you need help with? [speaker002:] thats all. Thank you [speaker001:] Okay, have a nice day. [speaker001:] hello [speaker002:] Hi. My name is Alessandro Phoenix. My Order ID is 7003312376. Can I add these Guess boots for $74 to my existing order? I forgot to add it earlier when I placed the original order. [speaker001:] Ok. I just need to verify your identity Give me your account id [speaker002:] Sure. My account ID is NNEPOLEGDS. [speaker001:] What is the sipping status of the existing order? [speaker002:] Out for Delivery [speaker001:] Okay What is your membership level? [speaker002:] Gold [speaker001:] I will place a new order for you since your existing order is out for delivery already [speaker002:] Ok [speaker001:] What is the brand and item type? I see that you've given me already Guess boots. I have placed the order for you [speaker002:] Thank you [speaker001:] You are welcome [speaker001:] Hello. How can I assist you today? [speaker002:] I have been charged for an order that I never made [speaker001:] Okay, what's your full name? [speaker002:] Alessandro Phoenix [speaker001:] Can I have your username, email address, and order ID? [speaker002:] ap835289 ap835289@email.com 3805782044 [speaker001:] Okay, I've found your purchase in the system. [speaker002:] not my purchase! [speaker001:] I understand. I just needed to locate it in order to remove it. I have refunded your account to reflect the purchase that was mistakenly attributed to your account. I am sorry for the mixup, and hope I have fixed the issue. Is there anything else I can help with? [speaker002:] yes thank you not today [speaker001:] You're welcome. Have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] I want to check about an order but can't find my password [speaker001:] Sure I can help you with that Can I please have your full name or account ID? [speaker002:] my name is David Williams [speaker001:] Thank you. Do you have your username? [speaker002:] No, I checked out as a guest [speaker001:] ok can I have your zip code and phone number? [speaker002:] 0434431969 is my phone number 74734 is my zip [speaker001:] Thank you. One moment please. your username is dwilliams1 I will proceed to recovering your password. I am unable to get your password but I can generate a new one for you [speaker002:] ok [speaker001:] One moment please do you have your pin number? [speaker002:] yes it's 382580 [speaker001:] Your new password is ph42nkd2li Is there anything else I can help you with today? [speaker002:] no, thanks for the help [speaker001:] Thank you Have a great day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] I want to return an item because it is the wrong color [speaker001:] I'm sorry that you received the product in the wrong color. Could I have your name or account ID? [speaker002:] Name: Alessandro Phoenix [speaker001:] Thank you. Can you verify your username, email address and order ID please? [speaker002:] Username: ap259678, Email Address: ap259678@email.com, Order ID: 2563092791 [speaker001:] What membership level do you have? [speaker002:] Member Level: Silver [speaker001:] Okay and when did you make the purchase? [speaker002:] Purchase Date: 2019-11-05 [speaker001:] That's within the 6 month window so you can make the return for your items. Please provide me with your mailing address so that I can send you a return shipping label. [speaker002:] 3398 2nd Ave Brighton, MI 51642 [speaker001:] Will you be making the return by mail, in store or by drop off center? [speaker002:] By mail [speaker001:] You should receive the email with the return shipping label shortly. Is there anything else that I can help you with? [speaker002:] No [speaker001:] Alright, have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi! I was looking at the Tommy Hilfiger winter jacket. Do you know what degree it covers for chill? [speaker001:] OK. Let me check. [speaker002:] Also, whats the lining comprised of? [speaker001:] Yes. It is made of insulation material and is windproof. The synthetic materials are: polyester, nylon, tricot optimized to retain body heat Anything else? [speaker001:] Hello, I am Norman Bouchard [speaker002:] Hello Norman, Thank you for contacting us today. How may I help you? [speaker001:] I think I got charged a different amount for my order It says it was $400 but the item was only $99 Order ID: 4411508179 So not sure if the email is wrong [speaker002:] That seems like a big difference i'll do my best to get it sorted. Let me pull up your account first. [speaker001:] ok thanks [speaker002:] Alright just to clarify was this for a purchase or was a service possibly added to your account? Or was this tied to your subscription? [speaker001:] just a purchase [speaker002:] Alright I just wanted to be sure on how to proceed. Could you provide me with your account ID please? [speaker001:] yes HVLYFDGDV0 [speaker002:] Alright thank you, let me check with the system. Alright it looks like this was indeed an error in our system so Ill go ahead and get the extra charge removed. Alright it's been taken care of. I'm sorry for any inconvenience this may have caused. Was there anything else I could help you with? [speaker001:] Nope! Thank you so much [speaker002:] Not a problem Norman. Thank you for shopping with us. Have a great day! [speaker001:] Thank you for contacting Acme Brands. How can I help you? [speaker002:] Hello, I would like to know what the return policy is as I am looking to purchase something [speaker001:] Okay, I can help you with that, but first can I have your name? [speaker002:] Albert Sanders [speaker001:] Give me one moment, Albert, while I find that information for you. Our return policies are based on your membership level. Gold member have unlimited returns, silver can return for 6 months and bronze can make returns within 90 days. All other members have just 30 days to make a return. [speaker002:] Ok great, thank you [speaker001:] You're welcome. Is there anything else I can help with? [speaker002:] that is all [speaker001:] Great! I hope you enjoy the rest of your day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi! My shipping cost are two high for my last order [speaker001:] I'm sorry for this, I'I can look into this for you. Could I get your full name? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. Could I also get your username, email, and order ID? [speaker002:] safzal23 safzal23@email.com 7535301375 [speaker001:] Do you know the shipping status of the order? [speaker002:] Out for Delivery [speaker001:] Unfortunately, at this time the most we can do is offer to refund part [$8] of the shipping cost to you. [speaker002:] Ok that is fine [speaker001:] Okay, we have refunded you $8. Sorry for the inconvenience, is there anything else I can do for you? [speaker002:] No thank you [speaker001:] Have a good day! [speaker001:] Hi, there. How may I help you? [speaker002:] Could you tell me if the Calvin Klein jacket is warm enough to wear in windy weather? [speaker001:] I sure can. Let me check the system. Yes, it is wind-proof and lined with insulating material to keep you super-toasty. [speaker002:] Thank you. [speaker001:] You're welcome. May I help you with anything else? [speaker002:] Nope that is all [speaker001:] Have a great day! [speaker001:] HI! How may I help you today? [speaker002:] yes i would like to make sure the items i order are the was that where shipped. Because i just received an email saying otherwise [speaker001:] Ok, I can look into that for you. Can I have your name [speaker002:] Chloe Zhang [speaker001:] Can I have your account id and order id [speaker002:] JT7B0QCUKF is my account id and my order id is 3679654060 [speaker001:] I do see that everything is right on this order. You can disreguard the email you received. It was sent in error [speaker002:] okay thank you so much [speaker001:] Is there anything else I can help with today? [speaker002:] so just be sure everything is right? [speaker001:] Yes it is [speaker002:] ok,that will be all [speaker001:] Great! Enjoy the rest of your day [speaker001:] I would like to check the status of my order [speaker002:] Okay, can I have your name please? [speaker001:] Albert Sanders [speaker002:] What about the status are you inquiring about? [speaker001:] I want to check the delivery time since it seems to be wrong [speaker002:] Okay can I have your account ID and order ID please? [speaker001:] Account ID: RUTM9QSZML Order ID: 3044561205 [speaker002:] Wen did you want to get the delivery? [speaker001:] what are my options? [speaker002:] morning or evening? [speaker001:] i would like to get it in the evening This is for a pair of boots [speaker002:] Do you know the shipping status? [speaker001:] Shipping Status: Order Received great, evening! [speaker002:] The delivery time has been changed to evening. Anything else I can do for you [speaker001:] nope, that's it, thanks! [speaker002:] Okay, thank you! [speaker001:] Hello, I'm Danny. How may I help you? [speaker002:] Hi! I need an extension on my subscription. I have been laid off due to cover-19 and I do not have the monehy money covid-19 [speaker001:] Sure, no problem. [speaker002:] sorry spell check [speaker001:] May I get your full name and Account ID. [speaker002:] Rodriguez Domingo RXFJJXTKSH [speaker001:] May I get your Order Id. [speaker002:] 0845121784 [speaker001:] What level is your membership? [speaker002:] gold [speaker001:] Ok, you're all set. Is there anything else I can help you with? [speaker002:] No thank you [speaker001:] Have a nice day. [speaker001:] Hi. Thanks for contacting the customer support team, how may I help you today? [speaker002:] Can you check if the shipping cost is included with the price? thanks i got an email [speaker001:] I'd be happy to look into that for you. May I start by getting your full name? [speaker002:] Norman Bouchard [speaker001:] One moment Mr. Bouchard. What did the email say, Mr. Bouchard? [speaker002:] cost is included cost is NOT included my bad [speaker001:] okay [speaker002:] So i guess i need to know is.... [speaker001:] Yes? [speaker002:] is shipping cost included in the displayed cost [speaker001:] Got it, one moment. I'm still looking, bear with me. [speaker002:] ok [speaker001:] No problem. I just need to get your Account ID and the Order ID associated with the order. Sorry for the delay, as well. [speaker002:] IBRSEM5YQW 2289714004 No prob [speaker001:] Perfect. Can I also get your Email address and username? [speaker002:] nb830793@email.com nb830793 [speaker001:] Let me look that up in our system. [speaker002:] ok [speaker001:] Shipping is included in the price. [speaker002:] Thank you That was all i needed [speaker001:] No problem. Sorry it took so long! [speaker002:] its cool [speaker001:] Thanks for shopping with Acme and have a great day! We appreciate you shopping with us. [speaker001:] I am Norman Bouchard! I have a question about shoes! [speaker002:] Hi, what is your question Mr. Bouchard? [speaker001:] I am interested in the $94 Tommy Hilfiger boots. I have big feet [size 14]. Website says they are unavailable. Are there any in stock? [speaker002:] I'd be glad to look into that for you. One moment please. They do come in a wide variety of sizes, but if the site says out of stock then they are out stock. [speaker001:] What is the closest size to 14 that you have in stock? [speaker002:] I apologize for the inconvenience but would encourage you to check again tomorrow because they are usually refilled at the end of the month. [speaker001:] Ok, I guess I, the great and illustrious NORMAN BOUCHARD, will do that. I thank you for your help. [speaker002:] The site will let you know which sizes are in stock. Is there anything else? [speaker001:] Hello, how may I help you? [speaker002:] Hi! I want to buy this Michael kors shirt but I have a question How do I wash it [speaker001:] You can just wash it in the machine as normal. But we recommend using color guard detergent to prevent fading. Try to dry on permanent press. But that's not required. Is there anything else I could help you with? [speaker002:] great! thank you nothing else [speaker001:] Have a good day! [speaker001:] Hello, thank you for contacting us today. How can I help you? [speaker002:] How do you cancel a subscription? [speaker001:] I'm sorry to hear that you might want to cancel your subscription. Did something happen that made you want to do this? [speaker002:] No, not at all. I was just thinking of ordering some things and I don't want to if the cancelation process is too hard. [speaker001:] Alright let me see what I can find for you. So, you will be able to cancel the subscription at any time and not be charged. The current monnth, however you are responsible for the full period but will also recieve the full benefits of the subscription for that period. [speaker002:] Ok, and how do I cancel? Is there a link or something? [speaker001:] That should be available on your account page, let me provide you with a link for it. Alright, did you have any other concerns I could address for you? [speaker002:] No that is everything. Thanks for the info. [speaker001:] No problem. Thank you for shopping with us, Have a great day! [speaker001:] hello, How can i help you [speaker002:] Hi I want to start a return, the item I received was the wrong size. My name is Albert Sanders and my order ID is 4800317848 [speaker001:] Id happily help you with that. [speaker002:] Thanks, I bought these boots in size 9 but they really hurt my feet [speaker001:] Okay i found your account, Albert. Now i need your email address and username [speaker002:] asanders869@email.com Username: asanders869 [speaker001:] Thank you I was able to validate your purhcase. Now what level member are you. [speaker002:] I am a silver memeber member* [speaker001:] What date did you purchase? [speaker002:] february 25th 2020 [speaker001:] Okay, good news you will be able to make your return. I will now need to get your address for the shipping label. [speaker002:] 7640 Circle Drive Brighton, TX 31556 [speaker001:] Thank you now how do you want to process your return? through mail, at store or drop off center? [speaker002:] Through mail will be good, don't want to come to the store as we should all stay home right now. [speaker001:] Good choice. And now your return will be processed. Do you need anything else? [speaker002:] No that was all, thank you. [speaker001:] Have a great day [speaker001:] how may i help you today? [speaker002:] I am trying to find the Tommy Hilfiger boots to order but keep getting the spinning wheel and it's now showing me anything [speaker001:] if i understand correctly, you are having issues with the website loading? [speaker002:] yes [speaker001:] i can assist you with that today [speaker002:] please [speaker001:] so is the issue with the website being slow overall? or just the search not working hello [speaker002:] the search is taking a long time [speaker001:] does the search keep giving you no results for your item? [speaker002:] It just isn't loading. [speaker001:] or is it just so slow nothing is loading noted [speaker002:] I keep getting the blue spinning wheel like it's thinking about it but nothing is happening [speaker001:] Understood, I don't believe i caught your name? it is not necesarry if you don't wish to [speaker002:] Joyce [speaker001:] first i will send a note to our internal team that the site is having issues. ok, now that is out of the way, let's see if we can't get this working for you [speaker002:] Is there anything I can try on end? on my end [speaker001:] first, have you tried logging out of, and back into your account? if not, please do so now and see if that works [speaker002:] That did not seem to work [speaker001:] ok, lets try something if you try visiting another website, is it also slow? [speaker002:] Just seems to be your site. [speaker001:] understood, lets try something else try closing all other tabs and programs sometimes they can be the cause of website slowdown [speaker002:] Give me a minute. I got a lot of stuff open:] [speaker001:] we don't want to open them, but close* [speaker002:] No I mean I have a lot already open that I need to close. [speaker001:] understood, I patiently await your response [speaker002:] okay all closed. That seemed to work [speaker001:] awesome! i am glad we got that resolved for you is there anything else i can assist with today? [speaker002:] No that is all [speaker001:] have a good one! [speaker001:] Hello. How can i help you today? [speaker002:] I have checking the website for over a month for product that is always out of stock [speaker001:] Oh no. I'm so sorry to hear that. It must be very frustating. Is this a specific product that has been out of stock? [speaker002:] Product: Jeans Brand: Calvin Klein [speaker001:] Okay, Let's look into this, one month is a long time. Can I get your full name please? [speaker002:] Sanya Afzal [speaker001:] Okay I will write up a report and let our purchasing department know. [speaker002:] okay, thank you [speaker001:] Is there anything else I can do for you today? [speaker002:] That is everything [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] How can I help you? [speaker002:] Can you help look up the status of my refund? [speaker001:] Sure, can I have your name? [speaker002:] Sanya Afzal [speaker001:] Thanks, can I have your username, email address and order ID? [speaker002:] Username: sanyaafzal730 sanyaafzal730@email.com 4583269211 [speaker001:] It looks like your refund is in progress and was initiated by phone. [speaker002:] sounds good to me. When will I see it on my account? [speaker001:] You should see it on your credit card within 24 hours. [speaker002:] perfect. [speaker001:] Is there anything else I can help you with? [speaker001:] Hi [speaker002:] Hello, how can I help you? [speaker001:] I am trying to use a promo code and its not working [speaker002:] I will be happy to help you out with this. Can I get a name. [speaker001:] I just received it 5 days ago and it's valid through the end of month Sanya afzal Thank you [speaker002:] I found your account. I will now check with the system to see if it is a valid error. [speaker001:] ok thank you [speaker002:] It is an error with our own system. So I will make a new code for you to use. Here is your new code: 4ZRDB [speaker001:] Oh goodie, thank you so much It made me sad when it wouldnt work I love to shop:] [speaker002:] Im glad I was able to help you out. Do you need anymore help? [speaker001:] You are awesome, thanks again! Thats all [speaker002:] Have a great day. [speaker001:] hello [speaker002:] I want to remove the second item from my order [speaker001:] Did you accidentally order two items? Are you there? [speaker002:] yea that's right, i ordered two pairs of jeans one from michael kors and one from guess i just want the guess jeans [speaker001:] Give me your full name, order id and account id [speaker002:] the other ones are ugly Norman Bouchard Account ID: QRFTLJTSA8 Order ID: 4995272879 [speaker001:] What is the shipping status of your order? [speaker002:] delivered but i didn't actually receive it yet [speaker001:] What is your membership level? [speaker002:] i'm gold baby! so can ya help a brotha out? [speaker001:] Yes I can I can offer a refund now. Just make sure you can customer support immediately to get shipping label for return What is the cost of the item? Hey! [speaker002:] it is $49 wonderful! [speaker001:] Done Are you satisfied with this? [speaker002:] that is all! it's great to be gold! [speaker001:] Have a nice day [speaker001:] Hello. How may I help you today? [speaker002:] Hello. I have a question for you. I am 78 and I don't use the internet a lot, so I might have messed something up I wanted to order one pair of jeans for my grandchild [speaker001:] Ok What can I help you with? [speaker002:] But when I looked at my emal, it said that I had ordered two pairs *email [speaker001:] Oh i see. May I have your name please? [speaker002:] Sanya Afzal [speaker001:] Lets get this sorted out. Can I also have the account ID and Order ID? [speaker002:] my account is CBWV4GIKSP my order is 2816406664 I was so surprised to see that email today. I get nervous using the internet and I wonder if I made a mistake I was sure that I only ordered one pair of jeans [speaker001:] It was supposed to be one pair but it shows two? [speaker002:] yes the email says two [speaker001:] It does look like a mistake on that email. One moment please. [speaker002:] Oh phew [speaker001:] What is the shipping status? [speaker002:] I was so upset The email says "out for delivery" I am not sure what that means [speaker001:] Ok let me see. One moment please Alright seeing that it is out for delivery you should get the package today. Once you get the package you will have to contact us again. [speaker002:] Oh no I don't want two pairs of jeans Okay. Then will you help me return the extra pair? Also, I don't want to be charged for two pairs. I live on a pension and money is tight [speaker001:] You will need to call back and we can start the return process if needed. We will get that fixed when the package arrives because it depends if you need to return one or just get a refund for one. [speaker002:] Okay. Thank you for helping me with this [speaker001:] SHould be able to get it sorted this afternoon. Contact us when the package arrives. [speaker002:] All right. I will [speaker001:] Thanks and talk to you later. [speaker001:] Hello, how can I help you today? [speaker002:] I need to see if I can update the shipping address on my order [speaker001:] Alright, I can help you with that. You just needed to change the address on your order? [speaker002:] Correct [speaker001:] Can I please get your full name or account ID? [speaker002:] Albert Sanders [speaker001:] Do you have the shipping status for this Albert? [speaker002:] In Transit [speaker001:] I also have to validate your purchase. Can I get your username, email address and Order ID please? [speaker002:] alberts0 alberts0@email.com Order ID: 8524402859 [speaker001:] Great, I'm going to go ahead and change the address for you. The address has been updated Albert. Did you need help with anything else today? [speaker002:] Do you need the new address? [speaker001:] I just filled out that you wanted the address changed. An email will be sent to you and you can put in the correct address and verify it. [speaker002:] Okay thank you That is all then [speaker001:] Thanks and have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I was trying to make a purchase but I noticed that the item is way overpriced on your site compared to the competition. I am not sure why is there a price discrepancy [speaker001:] I see, well let's see what we can find out about this. May I have your full name or Account ID? [speaker002:] Rodriguez Domingo [speaker001:] And you this price difference from a competitor correct? Sorry noticed this price difference [speaker002:] yes thats correct A lot different [speaker001:] Did you already place an order? [speaker002:] I would like to make the purchase [speaker001:] I see. Well unfortunately I cannot change the price of an item. We use pricing algorithms and they dynamically change all the time. [speaker002:] But the same item is way overpriced Is there anything you can do about that? [speaker001:] Well what I can do is offer you a discount for this item since we appreciate your business. [speaker002:] Appreciate it. Thank you [speaker001:] Enter this promo code R44UK and that should help drastically. [speaker002:] Thank you [speaker001:] You are very welcome. Is there anything else I can help you with today? [speaker002:] Thats all, Thank you very much [speaker001:] You have a wonderful rest of your day and thanks again for shopping with us! [speaker001:] How can I help you? [speaker002:] Hi I'd like to buy something but I can't because my credit card keeps getting rejected [speaker001:] Sorry to hear that. Can I please have your name? [speaker002:] Chloe Zhang [speaker001:] Okay, Ms. Zhang can you please try entering the credit card again and let me know what happens? [speaker002:] Ok I tried that [speaker001:] Okay, next can you please tell me the expiration date on the card? [speaker002:] I'd like to know why my credit card is considered invalid 032023 [speaker001:] Sorry you are having trouble and I will help you. Can you please log out and back in and try again? Are you still with me? [speaker002:] Yes I tried that [speaker001:] Did it help? I can make the puchase for you. [speaker002:] Sure I would like to do that [speaker001:] What items would you like to purchase and how would you like to make payment? [speaker002:] A Guess Shirt and with credit card [speaker001:] Great and what is the credit card number and expiration date? [speaker002:] 4256893423453217 032023 [speaker001:] Okay, you are all set and will receive your order in a few days. Is there anything else? [speaker001:] Good afternoon, how can I help you? [speaker002:] HI there, I have a premium subscription and want to keep it active I wasn't able to pay my fee through the usual portal can you process it for me [speaker001:] ok, you mean you have problems with the website? [speaker002:] No it just said it was down for maintenance My subscription ends today though So I just want to pay the fee [speaker001:] I understand, let me review what tools I have to solve your problem. one moment please ok Just to verify I can extend your membership so you can wait to make payment on your own. [speaker002:] I can't just pay it now? [speaker001:] I can do it, I just wanted to verify which option is the one you want for sure. [speaker002:] I'd prefer to pay now [speaker001:] then i will process the payment could you give me your full name or account ID please and Order ID [speaker002:] My full name is Joyce Wu My order Id is 7300301572 [speaker001:] do you have your ID account? just to be sure [speaker002:] Yes, it's WQ29HGVOGD [speaker001:] thanks! Ok everything in order how much do you want to pay Mr. Joyce [speaker002:] Just the annual fee [speaker001:] Ok it would be $ 99 [speaker002:] Sounds good, just use the card on file [speaker001:] understood, then I will proceed the payment now. [speaker002:] Great, thanks [speaker001:] All set Mr. joyce [speaker002:] Thank you [speaker001:] Can I help you with anything else? [speaker002:] No, that's all [speaker001:] It was a pleasure helping you Have a nice day [speaker001:] Hi! How can I help you? [speaker002:] yes i would like to check the status of my subscription. I would like to keep. trying to see when the annual fee is due and if its today i would like to pay it, if i owe anything [speaker001:] Sure, I can look into that for you. What is your full name? [speaker002:] Alessandro Phoenix and my account id AK3CC44KJI also my order id is 0386320588 [speaker001:] Thank you for all of that info. Your subscription is active and it looks like you owe $49 in three days. You said you would like to go ahead and pay that today, correct? [speaker002:] yes, with the card i have on file [speaker001:] Okay, perfect. I will go ahead and process that payment for you. Okay, your subscription has been renewed. Is there anything else I can help you with today? [speaker002:] no that will be all, thank you for your help [speaker001:] You're very welcome. have a great day! [speaker001:] Hi! how can I help you today? [speaker002:] I would like to change my shipping method to next week. I don't want to pay for expedited shipping. [speaker001:] Okay, I can help you with that. Can I have your full name, account ID, and order ID please? [speaker002:] Joseph Banter Account ID: UBNT0BTUEI Order ID: 9609870855 [speaker001:] Thank you, Joseph. What does the shipping status say on your order? [speaker002:] delivered [speaker001:] Okay and what is your membership level? [speaker002:] bronze [speaker001:] Okay, since the item has already been delivered, we cannot update the method. However, since you are one of our valued members, I will be happy to apply a credit for the cost of shipping to your account. Would that suffice? [speaker002:] That would be great! Thank you! [speaker001:] You're very welcome! Is there anything else I can help you with today? [speaker002:] No, that is all. [speaker001:] Okay, have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I was charged for an order that I never made. [speaker001:] Let's see what we can find out. What is your full name? [speaker002:] Norman Bouchard [speaker001:] Thank you. Now may I also have your username, email address, and order ID? [speaker002:] nbouchard277 nbouchard277@email.com 1467659531 [speaker001:] Thanks! I'll check my system to see what happened now. You are right! I can fix this right now. You have been credited for the extra charge. Is there anything else I can help you with? [speaker002:] Thank you. That's all. Have a good day. [speaker001:] You too! [speaker001:] Hi! How may I help you today? [speaker002:] Hi! I wanted to know what the policy is if you are later paying for the subscription [speaker001:] Sure! Let me look up that information for you [speaker002:] I want to buy some things and I need to do so quickly because I am getting married next week Thanks! [speaker001:] If you are late paying your subscription fee, a late fee of $2 per day applies. Now if you are a gold or silver member, you have a 5 day late grace period Did that answer your questions for you today? Are you still there? [speaker002:] Sorry, my power just went out and I lost my wifi temporarily. [speaker001:] Oh no! We had really bad storms here last night so I understand. Did that answer your question today? [speaker002:] That is all. Thank you! [speaker001:] You're Welcome! Have a great day [speaker001:] Hi there! How can I help you today? [speaker002:] Hello! I can't seem to see my premium shopping subscription I didn't remove it, but it seems to have disappeared. I would still like this subscription. [speaker001:] I see, let me try to help you resolve this. May I have your full name andor account ID, please? [speaker002:] Norman Bouchard I don't have my ID at this time, sorry! [speaker001:] No worries! Thank you Norman, I've been able to pull up your account. [speaker002:] Perfect. [speaker001:] Do you have the order ID of your subscription? [speaker002:] I dont... I know that I am a Gold level member. Does that help? [speaker001:] Thank you, it does! How did you first hear about this issue? [speaker002:] My wife actually told me. She said she couldn't see it. [speaker001:] Got it, thank you! Let me check to see if we had an error... It seems it was an error on our side. I apologize for the inconvenience! One second, I can help you get your subscription back. [speaker002:] Perfect, thank you [speaker001:] And... done! Your service has been reinstated. [speaker002:] Thank you! [speaker001:] No problem! Are you able to see the service on your account now? [speaker002:] Yes. [speaker001:] Wonderful! Is there anything else I can help you with today? [speaker002:] Nope, thats it. [speaker001:] Okay. Take care and have a great day! [speaker001:] The search bar isn't working properly. [speaker002:] Hello, thanks for contacting AcmeBrands. How can I help you? [speaker001:] The loading symbol is occurring forever. [speaker002:] Ok, I'm sorry to hear that. Can I get your first name so I can better address you? [speaker001:] Joseph\ [speaker002:] Ok, thanks Joseph. So I have a few troubleshooting steps we can try if you would like. Can you try logging in and out of your account, and see if that fixes the problem? [speaker001:] I just tried it, it didn't work. [speaker002:] Ok, can you try clearing the cookies in our browser window? [speaker001:] wow, that completely fixed the problem. Thank you very much. [speaker002:] Awesome! I'm so glad that the problem is resolved now. Is there anything else I can help you out with today? [speaker001:] no [speaker002:] Excellent. Well then, thank you for your business, and have a great day! [speaker001:] Hi, how may I help you? [speaker002:] Hi! I was shopping today online and my daughter deleted these Tommy Hilfiger jean I had to have out of my cart Can you please add them to my existing order My children are always doing something [speaker001:] May I have your full name? [speaker002:] Chloe Zhang [speaker001:] I also need your account id and order id. [speaker002:] Sure Account ID: KYKG7NA84S & Order ID: 0594355902 [speaker001:] What is the shipping status, please? [speaker002:] Out for Delivery [speaker001:] What is your membership level? [speaker002:] Gold [speaker001:] Gold member get special privileges, so I will ship the item to you in a separate order with shipping fee. Does it sound good? [speaker002:] Sure! Sounds great but I didn't tell you what item I want Nevermind, I guess you found it from the information I gave early [speaker001:] Isn't it Tommy Hilfiger jean? [speaker002:] Sorry for the confusion again. My children are running around like crazy Yes that is it. They are 64 [speaker001:] Okay all set, the new item will be sent to you as soon as possible. [speaker002:] Thank you! [speaker001:] Is there anything else that I can help you? [speaker002:] No thank you [speaker001:] great, have a nice day. [speaker001:] Hello, how can I help you? [speaker002:] hi there I'm trying to use a promo code, but it's giving an invalid error I got this code 8 day ago [speaker001:] Let's take a look into that [speaker002:] okay [speaker001:] Can I get your full name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] Let me check the system about the issue [speaker002:] okay [speaker001:] Our promo codes usually only last 7 days, so it looks like it is expired. Can I get your membership level? [speaker002:] Gold [speaker001:] Great! I am going to generate another promo code for you. Here you go! 02YA3 [speaker002:] Thanks so much [speaker001:] Anything else you need? [speaker002:] no that's all for now [speaker001:] Have a great day [speaker001:] Hi, my name is Janes. How can I help you, today? [speaker002:] I got an email notification stating that I would be paying a different amount other than $89, $99, and $99, can you confirm the price I will be paying? [speaker001:] I'll need your full name or account ID [speaker002:] My name is David Williams [speaker001:] I need your account ID and order number [speaker002:] Account ID is 4VBSZYJC04 Order ID number is 6655141690 [speaker001:] Are you sure the account ID is correct? [speaker002:] yes [speaker001:] It isn't validating the account ID. [speaker002:] 4VBSZYJC04 is what is on the paperwork [speaker001:] Strange. Your order ID is correct, though. [speaker002:] Any other information you can use to look up this order? [speaker001:] I checked the oracle, and it does say that there was a price error on the order. I can correct the value. How much were you overcharged? [speaker002:] I should have been charged $287 [speaker001:] What was the charge in the email? [speaker002:] Thank you [speaker001:] Can I help you with anything else? [speaker001:] Hello [speaker002:] I am thinking about buying a jacket and have some questions about it. Can you help me? [speaker001:] Yes I can What are the questions? [speaker002:] How do I wash the jacket made my Tommy Hilfiger which is $84? [speaker001:] Do you want to know how often you should washed the jacket or how to wash it? [speaker002:] I want to know how to wash it. Is it dry clean only, or can I machine wash it? [speaker001:] The jacket can be washed by washing machine and dried in a typical laundry dryer. It is made of high quality fabric and will not wear and tear Just make sure the dryer is kept on low heat during drying [speaker002:] OK. Thank you for the information. [speaker001:] You are welcome Would this be all for today? [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I would like to check the status of my account. My subscription has been removed even though I would like to keep it. [speaker001:] I see, well let's see what we can figure out here. May I have your full name or account ID? [speaker002:] Joseph Banter [speaker001:] Thank you. How did you hear about your subscription being removed? Was it an email? [speaker002:] yes [speaker001:] Alright, I am about to check with our system to see what the problem might be. One moment. Ah it seems our system is in error and that you should still have your subscription. My apologies. Let me reinstate this for you, just one moment. [speaker002:] Good to know it was just an error that can be fixed [speaker001:] And I have readded the service again. You should be able to see it on your account now. [speaker002:] great. Thank you! That's all i needed for today. [speaker001:] If it is not there please do not hesitate to recontact us. You have a wonderful rest of your day! [speaker001:] Hi, how can I help you? [speaker002:] Hi I want to make sure the items I ordered are actually being shipped because I got an email saying it was another item. My name is Chloe Zhang [speaker001:] Thanks, Chloe. I'll also need your Account and Order ID. [speaker002:] Account ID: EFMSBYORKR Order ID: 5098745716 The item I purchased was Boots by Guess [speaker001:] Thanks, last thing I need is your Username and Email. [speaker002:] Email Address: cz565425@email.com Username: cz565425 [speaker001:] Okay, great, let me look at your order here. The email you received was incorrect. We do have to Guess Boots ready to ship to you. [speaker002:] Oh ok, great! Thank you [speaker001:] Is there anything else I can do for you? [speaker002:] That's all. [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] i have signed up for the platinum subscription but have questions about my status because i would like to keep it. when is the annual fee due? and if it is today i would like to pay [speaker001:] Happy to help, may I have your full name please? [speaker002:] David Williams [speaker001:] thanks David. give me a second please. [speaker002:] ok [speaker001:] To verify your identity, I also need your account id and order id please. [speaker002:] 09YJC9YS7L. 8927224788 [speaker001:] thanks David. Your amount due is $49 and it is due today. [speaker002:] would like to pay it [speaker001:] Okay, do you have a credit card number? [speaker002:] can you use the card that is on my account? [speaker001:] Sure, I am going to do that. [speaker002:] ok [speaker001:] Your subscription has been renewed, David. [speaker002:] thank you [speaker001:] Great, is there anything else that I can help you with? [speaker002:] that is all [speaker001:] Have a nice day! [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] I must have had an item go to purchase from my cart [speaker001:] I'm not sure what you're trying to say. Can you try explaining the issue again? [speaker002:] It billed me for a shirt that is two sizes too big but I didn't have a chance to remove it from my cart before it charged me for it [speaker001:] Okay, let me look into that for you. Can I get your full name? [speaker002:] chloe zhang [speaker001:] Okay, Chloe, have you received the item? [speaker002:] yes it arrived a few moments ago [speaker001:] Okay so let's get this straight. You have the item and you want to return it? [speaker002:] yes, and get refunded [speaker001:] Okay, let's bring up the order. Can I get your username, email address and Order ID? [speaker002:] user: cz67UIRHJJ cz34@email.com 4035060378 [speaker001:] One moment, Chloe. I found the error and I'm going to process a credit for you. [speaker002:] cool [speaker001:] You're account is credited and you are now all set! Is there anything else that I can do for you today? [speaker002:] nope, that's it [speaker001:] Have a great day and thanks for shopping with Acme! [speaker001:] Hello, how can I help today? [speaker002:] Hi I want to check up on my order status online. But I can't access my account because I forgot my username [speaker001:] Alright I can help you with getting that username, could I have your name or account ID? Would you be able to provide either of those? [speaker002:] Name: Joyce Wu [speaker001:] Alright joyce I have your account up, can I also have your zip code, phone number and email address. I only need two of those whichever you have will work to verify your identity [speaker002:] Phone Number: 235-4735 Email Address: jwu23055@email.com [speaker001:] Alright everything went through on my end, the username would be jwu1 is there anything else I can help with? [speaker002:] No but thank you [speaker001:] Have a great day [speaker001:] Good afternoon, how can I help you? [speaker002:] hello, i dont know what is going on but every time i search for an item i get 0 results this is very frustrating! [speaker001:] I understand, just to confirm you get zero result or you get that there is no more of the desired item or no result found Sir? [speaker002:] yes it is 0 results any item says 0 [speaker001:] already, We will do a series of steps and see which one solves your problem. First, have you already tried to log out of your account and log back in? [speaker002:] yes i have done that [speaker001:] ok Let's try to clean the cookies in your browser, do you know how to do it? [speaker002:] yes i have done that too [speaker001:] alright, Let's try to find another item other than the original, for example "Prada Handbag". and then go back to find the original item. [speaker002:] ok that worked! i found the original item [speaker001:] I'm glad to hear it [speaker002:] thank you! [speaker001:] all set then a pleasure to help you [speaker001:] Hello [speaker002:] Hello, how can i help you today [speaker001:] I am wondering about the status of my refund and I want to double check the payment method on it [speaker002:] Okay sure, could i get your full name Username email adress and order ID please [speaker001:] Joseph Banter jbanter3 jbanter3@email.com order # is 0942034797 [speaker002:] Okay looks like you initated the refund by mail and it is being processed. Your payment method was to be refunded onto the card you purchased with [speaker001:] oh i see ok. that sounds fine thank you [speaker002:] No problem, have a nice day [speaker001:] Hi, How can I help you today? [speaker002:] I was charged for an order that I never placed, and i wanted to check on the situation. [speaker001:] Can I have your name? [speaker002:] My name is Norman Bouchard. [speaker001:] Can I have also have your username, email address, and your order ID you received? [speaker002:] My username is normanbouchard668, my email is normanbouchard668@email.com, and the Order ID is 6286292747 [speaker001:] Thank you Mr.Bouchard. Please hold on a moment. [speaker002:] Thank you [speaker001:] I apologize for the inconvenience, it looks like it is a company error. We will use your refund of your money. [speaker002:] Thank you!! [speaker001:] How much money was the product? [speaker002:] The product was $69 Great, thank you very much! [speaker001:] Do you need anymore help, sir? [speaker002:] No, that was all. [speaker001:] Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] I'm trying to login to my account but I can seem to remember my password [speaker001:] I see. What is your username or account ID? Full name* Apologies [speaker002:] Alessandro Phoenix [speaker001:] Now I also need your username. My apologies. [speaker002:] alessandrophoenix406 [speaker001:] I can not recover your wold password but I can generate a new one. What is your PIN? I can also find out by your email address. [speaker002:] I don't have my pin [speaker001:] Do you have your email address? [speaker002:] can't remeber the email I used [speaker001:] I can go by the security question [speaker002:] Singh [speaker001:] That is the maiden name, correct? [speaker002:] yea [speaker001:] I also sent a reset code to the email on file [speaker002:] Would have to check each of my emails to know which [speaker001:] Your new password is bf5qnrv4q7n Is there anything else I can do for you today? [speaker002:] Thanks That's all [speaker001:] Great. Have a good day! [speaker001:] Hi! How can I help you today? [speaker002:] hey I have a question will a Michael Kors shirt shrink after being washed? [speaker001:] Sure, what is it? I will find out for you. If you wash it in hot water, or dry it using hot air it will unfortunately. Even though the fibers of the polymer are naturally short they are stretched out when made into clothes. [speaker002:] ohhh ok. thank you so much for the info [speaker001:] And also cotton and wool both absorb a lot of water so they will shrink faster, you should wash those in cold water. Great! [speaker002:] sounds good! [speaker001:] Is there anything else I can do for you today? [speaker002:] no thanks, have a good day [speaker001:] You too! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] HI. My name is Norman Bouchard. I was wondering when my promo code can be used. [speaker001:] Hello Norman! Glad to assist you with that. One moment, please. Norman, do you presently have a promo code that you're trying to use? Or were you asking a general question? [speaker002:] I was asking in general. [speaker001:] Sure thing! Your promo code, once issued, will expire in about 7 days. We print the date in a small font on the bottom of the paper. Promo codes work on everything in the store, with the exception of jewelry. [speaker002:] Ok thank you. [speaker001:] Is there anything more I may help you with today? [speaker002:] No that was it. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how may I help you today? [speaker002:] Yes i'm trying to look at some thing on your website but its running very slow today. Trying figure out why [speaker001:] I apologize for the slow speed you are experiencing with our website. Can you please try logging out of your account and logging back in? [speaker002:] sure one sec no its still running slow [speaker001:] I apologize for the inconvenience, but can you please try closing all other tabs on your browser and any programs running in the background? [speaker002:] Yes, that worked! Thank you so much for your help [speaker001:] You are welcome. I am glad that your issue is resolved, and I apologize again for the inconvenience you experienced. I will make sure to write up a report and notify our website team. Is there anything else I can help you with today? [speaker002:] Thank you and that will be all [speaker001:] Thank you. Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] HI! I wanted to buy a couple of items and wanted to inquire about your overnight shipping charges [speaker001:] Sure thing. Let me look into that for you. [speaker002:] I need the items in a couple of days or else they are useless Thank you [speaker001:] So overnight shipping dos not depend on the distance it is shipping but instead on the weight. The classes for the weight are 5 LBs or less for $40, 10LBs or less 54.99 and all other items 69.99. [speaker002:] I see [speaker001:] A special exception for distance however is customers in Hawaii or Alaska are charged an additional $10 and we do not ship outside of the US. [speaker002:] I am in Texas so that is not an issue [speaker001:] Were there any other questions you had for me today? [speaker002:] that is all. Thanks for your help [speaker001:] Not a problem. Thank you for shopping with us. Have a great day! [speaker001:] Hello, how can i help you today [speaker002:] When will the fall collection be out? [speaker001:] The Fall collection will come out on October 3rd [speaker002:] Awesome! I'm really needing some fall clothing so that will work! [speaker001:] Hope you like the collection, is there anything else i cna do for you [speaker002:] That's all I needed. Thanks for your help [speaker001:] Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hi! I need to check on my shipping status [speaker001:] What would you like to know? [speaker002:] I order something 5 days ago and I still haven't received it [speaker001:] Ok [speaker002:] ordered* [speaker001:] Could I have your full name or account id? [speaker002:] Joseph Banter CIBBHB0SSM [speaker001:] Was it marked as delivered? [speaker002:] no [speaker001:] Ok, because sometimes it takes more than 5 days to arrive. If it still hasn't arrived in 2 more days, please contact us so that we can resend it. [speaker002:] ok, I will do that. thank you [speaker001:] Can I help you with anything else? [speaker002:] no thank you [speaker001:] Have a good day. [speaker001:] Hi, there. How may I help you? [speaker002:] Hi there, I'd like to check my account. I think I am missing $40 in credit from a subscription refund Rodriguez Domingo [speaker001:] Okay, I can help you with that. May I have your name please? [speaker002:] I don't have my account ID on me though [speaker001:] That's okay. May I have your Username, email address, and Order ID#? [speaker002:] I am a guest so I don't have that info [speaker001:] Okay, one moment please. Did you initiate the refund already? [speaker002:] I did But I don't see the credit [speaker001:] So are you wanting to check the status of the refund? [speaker002:] Yes, I want to make sure I get my money back [speaker001:] Okay, in order to do that, I will need some more information. [speaker002:] my email is rdomingo@gmail.com Does that help [speaker001:] Yes, that does. Okay, so this was definitely a subscription refund, correct? [speaker002:] Correct [speaker001:] Okay, I'm going to check the system to see if an error was made. [speaker002:] Ok, thank you [speaker001:] Do you know how much the credit was for? [speaker002:] $40 [speaker001:] I have generated a promo code for you worth $40: M9RJA [speaker002:] Perfect, thanks for the help [speaker001:] You are very welcome. Is there anything else I can do for you? [speaker002:] No, thats all [speaker001:] Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi, I ordered something but I need to change my shipping details. [speaker001:] Okay, I'd be glad to help you. Can I please have your full name and account number? [speaker002:] I wasn't paying attention and put in the wrong address! Sure, it's Crystal Minh and my account ID is SETPNFNIRL [speaker001:] Can I please have your username, email address and order number? [speaker002:] yup..my username is crystalm695 and the order ID is 7159317502, is that right? [speaker001:] Can I please have your correct address? [speaker002:] Yes! it's 1916 Primrose Ave. Raleigh, CA 52056. I think it put 1961 instead of 1916! [speaker001:] Thanks, I've updated your order. Is there anything else I can help you with? [speaker001:] Hi, I'm interested in buying some things in the fall collection. Can you tell me when it will be available? [speaker002:] Welcome [speaker001:] Good morning. [speaker002:] Give me a moment to get you the right information [speaker001:] Sure, thanks. [speaker002:] AcmeBrands has the fall collection on the 3rd day of October [speaker001:] Ok, I'll check back then. Thanks for your help. [speaker002:] Glad to be of help Would that be all for today? [speaker001:] Hello, what can I help you with? [speaker002:] Hi there, I signed up for the premium subscription and i was charged twice for the membership. [speaker001:] I'm sorry! Let me look into that for you. Can I please have your name, account ID, and order ID? [speaker002:] Alessandro Phoenix Account ID: MONM0U5KY5 Order ID: 2665693827 [speaker001:] Thank you. Also, what level is your membership? [speaker002:] Gold [speaker001:] Great, I can definitely refund that amount for you. Thank you for being a loyal member! How much was the charge for? [speaker002:] $34.00 [speaker001:] I have refunded $34 to your account. Again, I apologize for the error. Is there anything else I can help you with today? [speaker002:] Thank you. That is everything. [speaker001:] You're welcome! Have a great day. [speaker001:] Hi! How can I help you today? [speaker002:] hi there I would like to know the status of my order [speaker001:] Sure. What part of the status? [speaker002:] I'm unable to access my account cause I lost my 2FA [speaker001:] I see. [speaker002:] what to know what status is the delivery [speaker001:] You have a lot of issues I see! Lets first get you that 2FA. [speaker002:] okay [speaker001:] What is your full name or account ID? [speaker002:] Joyce Wu [speaker001:] Great, now I need your email address to reset the code. [speaker002:] joycew72@email.com [speaker001:] Great, I have reset the code and sent the new one to the email on file. [speaker002:] Okay. Thanks [speaker001:] For the future, I am going to also send you a link about best security practices. [speaker002:] Thanks for that [speaker001:] You're welcome. I don't want to hold you much longer so lets get this delivery time. What is your account ID and order ID? [speaker002:] I dont have that till I log into my account [speaker001:] Oh, are you able to log in or do you need to contact us again later? [speaker002:] Would contact you if I do encounter any issue [speaker001:] Great, we appreciate your business and have a good day! [speaker001:] Hello, thank you for shopping with us! How can I help you today? [speaker002:] Hey, can you tell me how often these Calvin Klein jeans need washing? [speaker001:] In order to preserve the color, it is best to wash once a week if possible. Is there anything else I can help you with? [speaker002:] That'll do it [speaker001:] Ok, you have a nice day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi! I was looking at purchasing a Micael Kors shirt and was hoping you could answer a question for me [speaker001:] Sure thing, what was your question? [speaker002:] I wanted to know how to wash the shirt [speaker001:] Alright, let my find that information for you. While this shirt is labeled as premium it doesn't require any special maintenance. You can just go ahead and wash it with your other clothes and it will be fine. [speaker002:] Oh okay. Sounds good [speaker001:] We do suggest using a color safe bleach to preserve the color and when drying it is recommended to use permanent press if possible. Was there anything else I could help with today? [speaker002:] That is all. Thank you [speaker001:] Thank you for shopping with us. Have a great day and enjoy your shirt! [speaker001:] Hi how can I help you [speaker002:] Hello, I have a question about a jacket I am interested in buying i would like to know if it warm enough to wear in windy conditions [speaker001:] OK just a second. Yes, our jacket is designed to be wind-proof and will prevent the wind from directly hitting your shielded body-line. In addition, the jacket is lined with material on the inside that insulates your body from the outside cold. Thus, the jacket should be fairly warm to wear, even in very windy conditions. [speaker002:] ok thank you! that is all i needed to know to buy the jacket! [speaker001:] Great, have a nice day [speaker001:] Hello! What's your name and how may I help you today? [speaker002:] Hi. I never received my package. Can I please get it resent? I'm sorry. My name is Joseph Banter [speaker001:] Of course, first let me verify the purchase in order to help you. May I have your Order ID, Email and Username, Joseph? [speaker002:] 8310323014 jbanter1@email.com user name is jbanter1 [speaker001:] How long have you been waiting for your order? [speaker002:] 3 weeks [speaker001:] It says right here the Order failed. Let me get you a new one! May I have your address to send it? [speaker002:] thank you! 8547 2nd Ave Monterey, CA 34243 [speaker001:] Now, may I know the exact product you bought? [speaker002:] I had a Tommy Hilfiger shirt and a Guess jacket. [speaker001:] Thank you, it will get out to you again now. [speaker002:] Thank you so much! [speaker001:] Anything else I can help you with Today, Joseph? [speaker002:] No that is all. [speaker001:] Have a good day then! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I just placed an order and got the invoice but the shipping was a lot more expensive than it should have been. [speaker001:] Are you wanting to cancel the order, downgrade the shipping to a later date, or are you hoping to get the fee waived? [speaker002:] I didn't know getting the fee waived was an option. Can we do that? [speaker001:] We would have to check into that. First, I need your full name and account ID. [speaker002:] Alessandro Phoenix Account ID: D8TNPPCIAO [speaker001:] Now I need your username, email, and order ID. [speaker002:] Username: alessandrop876 Email Address: alessandrop876@email.com Order ID: 4470046309 [speaker001:] Thank you, can you tell me the status that is listed on your order? [speaker002:] Order Received [speaker001:] Since your order has been received, what I can do is go ahead and cancel your order. Would you like to do that? [speaker002:] No, I just thought the shipping was too expensive. [speaker001:] I'm afraid there is nothing else that I can do at this time. [speaker002:] Okay [speaker001:] Will that be all? [speaker002:] Yes [speaker001:] Have a great day. [speaker001:] Hi, how can I help you? [speaker002:] Hello, I was looking to find out the status of my subscription, can you help me out? [speaker001:] Sure I can help. Please tell me your full name or account ID so I can look up your account. [speaker002:] Rodriguez Domingo, JD10H92BID [speaker001:] Thank you Rodriguez. I also need your order ID please. [speaker002:] 0863009500 [speaker001:] I can see here that your subscription is not active because it was due yesterday. [speaker002:] Oh dear, can I still pay the fee? [speaker001:] I will send you a link to your account so you can check this in the future. Yes you can pay it now if you want. [speaker002:] Okay, let's do that. [speaker001:] The standard fee is $99. Did you want to go ahead and pay this for the year? [speaker002:] Yes please! [speaker001:] Do you have your credit card ready? Or I can use the one on your account. [speaker002:] Use the one already on the account please. [speaker001:] OK, your subscription has been successfully renewed. [speaker002:] Great, thank you so much. [speaker001:] No problem. Did you need anything else? [speaker002:] No, that was everything. [speaker001:] Perfect, hope you have a great day! Bye [speaker001:] Hello, how can I help you today? [speaker002:] I am thinking of buying a birthday gift from your website, but I just wanted to check on your return policy in case it doesn't fit. [speaker001:] Sure, let's see what we can find out. So do you have a membership level with us, or are you a guest? [speaker002:] I have a Gold membership [speaker001:] Fantastic. As a Gold member you are allowed unlimited returns! [speaker002:] Wonderful, thank you!! [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that's all. [speaker001:] You have a wonderful rest of your day! [speaker001:] Hello [speaker002:] Hi. How can i help you? [speaker001:] I want to check the status of my account [speaker002:] Ok What are you trying to find out about your account? [speaker001:] does my account contain free shipping from out of the country? [speaker002:] Can you tell me your name or your account ID? [speaker001:] Name: David Williams i don't have an account ID Member Level: Guest [speaker002:] Your account doesn't have international shipping [speaker001:] oh all right thank you [speaker002:] Here is a FAQ page to find out more. Is there anything else I can do for you today? [speaker001:] nothing else [speaker002:] Ok, I'll end this chat now [speaker001:] Hello! How may I help you today? [speaker002:] Hello I neeed help [speaker001:] I'm happy to help. What do you need help with exactly? [speaker002:] I want to update the shipping details for my order. [speaker001:] Sure just give me one second [speaker002:] okay [speaker001:] And what details would you like to change? [speaker002:] shipping details [speaker001:] Ok. Can I have your full name or account ID please? [speaker002:] Are you able to change the shipping details now? Order ID: 2474295962 [speaker001:] I need to pull up your account first [speaker002:] Name: Norman Bouchard Email Address: normanb6@email.com [speaker001:] And do you have your user name? [speaker002:] Username: normanb6 [speaker001:] Ok what would you like to change? [speaker002:] Yes. 2451 Woodshore St Monterey, CA 52254 [speaker001:] I'm sorry, yes to what? [speaker002:] change to this address [speaker001:] Ok, Sure. I can do that for you. Alright. your shipping details have been updated. Is there anything else I can help you with today? [speaker002:] okay. Thanks for your help. Bye [speaker001:] You're welcome. Have a great day! [speaker001:] How can I help you? [speaker002:] Hello, I want to view my shopping history, but I can't remember my username. [speaker001:] Ok, I can help you retrieve it [speaker002:] Okay, thank you. [speaker001:] Can I have your full name or Account ID please? [speaker002:] My name is Rodriguez Domingo I do not have my account ID [speaker001:] ok thank you Do you know your zip code and phone number? or email? [speaker002:] Zip code is 91576 phone number is 403-0776 email is rd973319@email.com [speaker001:] thank you Your username is: rdomingo1 That should work to get in your account now Can I help with anything else? Have a great day [speaker002:] No, that's all. Thank you. [speaker001:] You're welcome [speaker001:] Hi. My name is Joyce Wu. I need to check my order status, but I lost the phone I use for two-factor authentication. Can you assist with this? [speaker002:] Hello! How may I help you today? Of course Joyce! I can use your email address to reset this. May I have your email address? [speaker001:] Yes. My email is joycewu8@email.com [speaker002:] I am sending a reset link to your email address right now. I have also sent you information about how to make sure you keep your account secure. Is there anything else I can do you for you? [speaker001:] Hello, how may I help you? [speaker002:] I need you to help me add an item to my order please [speaker001:] Sure, could I get your full name, please? [speaker002:] Rodriguez Domingo When I placed the order I forgot to add something can you do it [speaker001:] Yes I can add an item to your order. [speaker002:] thanks [speaker001:] But I'll also need your Account and Order ID to pull up the order. [speaker002:] 487491334 I am a bronze member now [speaker001:] Thanks. Do you have an Account ID? [speaker002:] E8PMFZ5L3X [speaker001:] Can you double check the Order ID for me? [speaker002:] oh I'm sorry it's 1487491334 my bad [speaker001:] No problem, and do you know the shipping status of the order? [speaker002:] it look like in transit just noticing that [speaker001:] I'm sorry but it's too late to add an item to your order, you'll have to create a new one on the website. [speaker002:] I just noticed the status I understand [speaker001:] Is there anything else I could help you with? [speaker002:] ok no thank you [speaker001:] Have a good day! [speaker001:] Hello! Welcome to AcmeBrands, how can i helpo you? [speaker002:] Good morning. I bought something and I need to return it. It appears to have astain. Are you there? [speaker001:] hi sorry! What is your full name or account id? [speaker002:] My full name is David Williams and I don't know my account id. [speaker001:] I also need your username, email and order id please so that i can validate the purchase [speaker002:] yeah it's dwilliams052, dwilliams052@email.com, and 9282231792 [speaker001:] Great! What is your membership level? [speaker002:] i think it's guest. [speaker001:] What is the purchase date? Guests are allowed to return items for 30 days [speaker002:] i bought it on 09-28-2019 [speaker001:] so it's been more than thirty days. [speaker002:] It looks like a blood stain! [speaker001:] Unfortunately, that menas that we can no longer take the item back. [speaker002:] has it? i didn't even notice. okay, I understand. Thanks anyway. [speaker001:] sorry about that is there anything else that i can help you with [speaker002:] no that's it. Thanks. [speaker001:] have a great day [speaker001:] Hello, how may I help you today? [speaker002:] Hi, can you help me recover my account password? [speaker001:] Yes, of course. Can you please tell me your full name and username? [speaker002:] Joyce Wu jwu69301 [speaker001:] Due to security reasons, I am unable to see your current password, but I can generate a new password for you. [speaker002:] that's fine [speaker001:] Do you have your PIN number? [speaker002:] I have my security question set up, but I don't know a PIN [speaker001:] Can you please tell me the answer to your security question? [speaker002:] Livingston [speaker001:] Your new password, effective immediately, is 69entv9ij46 [speaker002:] Great, thank you! [speaker001:] Is there anything else I can help you with today? [speaker002:] no that was it [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how can i help you today [speaker002:] Hi. My name is Rodriguez Domingo. I have a question about this Calvin Klein shirt for $89. I need to know how to remove a pasta sauce stain from it? [speaker001:] If the stain is fresh ring it in cold water before you normally wash it. If it has dried soak the shirt in cold water for about an hour and then scrub at it with dishwashing soap then wash it again in cold water. is there anything else i can help you with [speaker002:] That is all for today. Thank you. [speaker001:] Great, have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I believe I am due $0 in credits that are not showing up in my account. [speaker001:] Happy to help, may I have your full name please? [speaker002:] Typo above! I meant $40 in credits My name is Joseph Banter I think the $40 credits are related to a subscription refund. [speaker001:] thank you, let me check. To verify your identity, I also need your zip code and phone number please. [speaker002:] my zip is 16191 my phone number is 9192225566 [speaker001:] Can I have your account id and order id too? [speaker002:] My account ID is 4567 and my order ID is 123 [speaker001:] Do you mean your subscription bill was billed incorrectly so there is a refund? [speaker002:] I had a refund and from that I am due $40 credits that are missing. [speaker001:] Can you confirm your account id and order id again because they seem don't work. [speaker002:] Where can I find that info? My member level is silver. [speaker001:] you can find the order id from the order statement. [speaker002:] I do not have the order statement. Is there any other way to pull up my account? [speaker001:] Okay, can you give me your username and email address? [speaker002:] It was a pair of $79 calvin klein boots I don't know my username or password My address is 9042 circle drive in newark, WA 16191. Hopefully you can look me up with my address? [speaker001:] How about your email address please? [speaker002:] I don't have an email address [speaker001:] Just a second, I am checking. [speaker002:] Ok, tahnks! sorry for the typo...thanks! Were you able to find it? [speaker001:] yes, I am still checking, sorry for waiting. [speaker002:] I am just looking to see that you can sort of the missing $40 credits to my account My timer is running out so I am hoping for a quick resolution so that my timer does not expire [speaker001:] sure, silver member can only get refund up to $10. [speaker002:] Ok, thanks! Ok, Thanks! [speaker001:] a refund has been offered Is there anything else that I can help you? [speaker002:] no, thanks! [speaker001:] Have a nice day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi! I just bought a jacket but I don't think I want it anymore. Can I replace it with something else? [speaker001:] No problem, asbsolutely! One moment please. [speaker002:] I want to replace the jacket with MK boots sure [speaker001:] Can I please have your full name or account ID? We can do that! [speaker002:] David Williams Thanks [speaker001:] Whats the shipping status? [speaker002:] it is in transit, i believe [speaker001:] Got it Now I need to validate the purchase Can you please supply your username, email address, and order ID please [speaker002:] Username: dwilliams383 dwilliams383@email.com Order ID: 2279238850 [speaker001:] I have updated your order with the boots. Is there anything else I can do for you today? [speaker002:] That's all. Thak you so much [speaker001:] Great, thank you for contacting AcmeCorp and have a good day! [speaker002:] Have a great day [speaker001:] I appreciate it! [speaker001:] Hello, how can I help you today? [speaker002:] I have forgotten my username. Can you find it for me? [speaker001:] Yes I can, give me a moment and I'll have everything I need to help you! Can I have your full name? [speaker002:] My name is Joseph Banter [speaker001:] And for verification purposes can I have your email and zip code? [speaker002:] my email is jbanter101@gmail.com and the zip is 12818 [speaker001:] Okay your username is jbanter1 Is that all you needed today? [speaker002:] I should be able to remember that. Thanks so much for your help. Yes that is all I needed. Have a good day. [speaker001:] No worries, you have a good day as well! [speaker001:] Hi, this is Amy from ACME. How may I assist you today? [speaker002:] Hi, I forgot my password. I am trying to get in to modify and check my order. My name is Joseph Banter, and my Pin number is 314026, but I forgot the password. [speaker001:] Okay, can you please give me your full name or Account ID? What is your username? [speaker002:] I don't have that either, nor my username. [speaker001:] May I have your zip code, phone number, and email address? [speaker002:] zip is 77902 Email is JoBanty69@hotmail.com Phone Number: 941-7614 [speaker001:] Your username is jbanter6 [speaker002:] Ok, I'll note that, and bookmark it. [speaker001:] I'm going to have to create a new password so you can access your account. [speaker002:] My hero [speaker001:] Your new password is 81bp74huikr. You can change it once you access your account. Is there anything else I can help you with? [speaker002:] I do appreciate it, seriously, no nothing else, you saved my day. [speaker001:] That's great to hear. Thank you for being an ACME cusrtomer. Have a wonderful day! [speaker001:] Hello, how can i help you today? [speaker002:] I seem to be missing a package, I thought it was supposed to arrive today 6594020735 order number shown above [speaker001:] Sorry about that, could i get your full name or account id please and we can find that [speaker002:] sure, Joe Banter 61SO0QWWXI [speaker001:] Okay and so i can confirm the order could i get your username and email address [speaker002:] josephbanter754 josephbanter754@email.com [speaker001:] Okay, looks like your order is running a couple of days late. As long as it does not take more than a week to get there everything is okay sometimes theres is just a mistake with scheduling it should be there today or tommorow [speaker002:] okay, not a problem, thanks [speaker001:] Glad i could help, is there anything else i can do for you [speaker001:] Hello, how may I help you? [speaker002:] I need to manage shipping details due to changed situation [speaker001:] What is the changed situation? [speaker002:] new address [speaker001:] Sure, I can help you with that. May I have your full name? [speaker002:] Crystal Minh [speaker001:] Thank you. May I also have your username, email address, and order ID? This will help me validate your purchase. [speaker002:] crystalminh843 8901906830 no nickname [speaker001:] Okay. May I also have your email address? That's the last piece I'm missing. [speaker002:] crystalminh843@email.com [speaker001:] Thanks! Do you know the shipping status of your order? [speaker002:] in transit [speaker001:] What is the new address you would like to use? [speaker002:] 3701 1st Ave San Lima, TX 22614 [speaker001:] Thanks! Your account has been updated and your order will be rerouted to your new address. Is there anything else you need? [speaker002:] no [speaker001:] Okay. Have a wonderful day! [speaker001:] how may i help you? [speaker002:] Do these Michael Kors Jeans have a ripped hole design available? My name is Joyce Wu [speaker001:] i see, you are inquiring about our michael kors jeans, i can assist with that today [speaker002:] yes [speaker001:] one moment while I find an answer for you Joyce [speaker002:] thank you [speaker001:] Styles come and go yearly from designers. If the style you want is not available, please search for other options. if they are listed empty they are out of stock. is there anything else i can help with today [speaker002:] Great. Thank you for the information. That's all I needed. [speaker001:] have a good one [speaker001:] Hello how can I help you today? [speaker002:] Hi good morning. I just have a quick question [speaker001:] sure thing [speaker002:] Is it possible to add an item to an existing order? I had forgotten to add it earlier. [speaker001:] I can help with that Can I start with your full name or account id? [speaker002:] Sanya Afzal [speaker001:] The account is now pulled up, now can I have the account id and order id to verify identity. [speaker002:] Yes. My account ID is OWGCTKCE0R Order ID: 1950650472 [speaker001:] Can you tell me the current shipping status of the order now that the identity verification is complete? [speaker002:] The shipping status says "order received." [speaker001:] With that status I can definitely add the item to order, what is the item you would like to add? [speaker002:] Okay great! It's the Michael Kors jeans for $64 [speaker001:] Great I have added that item to the current order, is there anything else I can help with? [speaker002:] That would be all [speaker001:] Enjoy your day. [speaker001:] Hi, there! How may I help you? [speaker002:] Hi...the website search engine is not running correctly. Can you help me with it? [speaker001:] Oh no! I can definitely help you. Try logging out of your account, then log back in. [speaker002:] OK.....I'll do that.....I just did and the search function is still not running sadly! [speaker001:] Try clearing your cookies from your search engine. [speaker002:] I will do that right now That did the trick....thank you so much! [speaker001:] Wonderful! May I help you with anything else? [speaker002:] nothing else....thank you and have a good day! [speaker001:] Have a great day! [speaker001:] Hello. How can i help you today? [speaker002:] Oh man, well I placed an order but now I can't check on it because I lost my phone that as two factor authentication on it. [speaker001:] oh no! Let's look into this together! [speaker002:] Great [speaker001:] We can have a reset code sent to your email Can I confirm your full name? [speaker002:] Crystal Minh [speaker001:] can i get your email address as well? [speaker002:] cminh01@email.com [speaker001:] I have sent a reset code to your email Also in order to help you keep your account safe I've sent a link with additional resources. Is there anything else I can do for you today? [speaker002:] And I can get into it without the two factor authorization? [speaker001:] i have sent a code to reset your two factor authorization [speaker002:] okay great, thanks [speaker001:] Is there anything else I can do for you today? [speaker002:] that was it [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Good morning, how can I help you today? [speaker002:] Hi I want to view your shopping history online. However, you cannot access your account because you forgot your username. [speaker001:] I'd be happy to help you today. Just to clarify, you can't log on to your account because you forgot your username? [speaker002:] Yes [speaker001:] Can I get your full name or Account ID? [speaker002:] Name: Joseph Banter [speaker001:] Thanks Joseph. To verify your identity could I get your zip code and phone number? [speaker002:] zip code is 15167 Phone Number: 608-7702 [speaker001:] Perfect! Your username is jbanter1. Is there anything else I can do for you today? [speaker002:] No but thank you [speaker001:] Thanks, you have a great day Joseph! [speaker001:] Hello. How may I be of assistance for you? [speaker002:] Hi! I need to access my account but I forgot my password. Can you help please? [speaker001:] Sure. May I have your name please? [speaker002:] David Williams [speaker001:] Can I also have the username please? Hello? [speaker002:] dwilliams619 sorry.. didn't see the question [speaker001:] Thats ok. Just didnt want it to time out. I have reset the password. Please use 0rch1pj0ga9p [speaker002:] Oh that was fast [speaker001:] Anything else I can help you with? [speaker002:] Thank you That's all [speaker001:] Great. Have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] Good day I am trying to check the status of my order because the payment method is wrong [speaker001:] Glad to help. May I have your full name please? [speaker002:] My name is Albert Sanders [speaker001:] thanks Albert. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] My account id is EYXSGSIJZA My order id is 1533713917 [speaker001:] what is the shipping status? [speaker002:] It has been delivered already Do you need more info? [speaker001:] Oh it is too late to change anything. The new payment method only applies to future orders. Do you still want to change the payment method? [speaker002:] Okay, sure For future orders is okay [speaker001:] what method do you prefer? [speaker002:] I want to pay by PayPal next time [speaker001:] Your payment method has been updated. [speaker002:] Sweet Thanks for your help [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] That is all today [speaker001:] Have a nice day! [speaker001:] Hello, how can i help you today [speaker002:] Hi I am unable to log into my account because I lost my phone Could you help, please? [speaker001:] Yeah sure, Could i get your full name or account id please [speaker002:] Name: Joyce Wu [speaker001:] Okay, and could i get your email adress where we will send the code to reset your account [speaker002:] joyceishot@coronavirus.org [speaker001:] Okay i sent you the link to reset your two factor. Is there anything else i can help you with today? [speaker002:] Ok thank you! No that's it [speaker001:] Great,have a nice day [speaker001:] Hello How can I help you? [speaker002:] Yes, I am a bit of a shopaholic and really am anxious to know when the new fall line will be open to shop? [speaker001:] I will be glad to find that out for you. The fall collection begins in October 3rd Is there anything else I can help you with? [speaker002:] Oh, okay. Well, I'm sure there are going to be some great new items! That's all I needed, thanks so much! [speaker001:] You are welcome Have fun shopping [speaker002:] Thanks, have a great day and goodbye! [speaker001:] Goodbye [speaker001:] Hi, how may I help you? [speaker002:] I heard some news that an extra subscription was added to my account Does that cost extra? [speaker001:] Hi, may I ask who I have the pleasure of speaking to? [speaker002:] Joseph Banter [speaker001:] Hi Joseph, I just pulled up your account Let me see what is going on here! So it looks like you might have had a service added to your account? [speaker002:] Yes, that's right [speaker001:] ok, and i've recorded that you heard it from the news i'm going to check to see what your account says. Ok, it does seem to be some issue [speaker002:] Oh man, what the heck! This is ridiculous, how much did this cost me? [speaker001:] Do not worry Mr. Banter, I will take care of this for you The cost was an extra $40 which was charged to the credit card on your account [speaker002:] What?! Ok, fine and you said you would take care of it? [speaker001:] Yes, i have just gone ahead added that credit back to your credit card And note that the service has also already been removed [speaker002:] Ok, that's a bit of a bait-and-switch Thanks for taking care of it How did this happen in the first place [speaker001:] I'm sorry this happened to you I'm unsure of the cause, but perhaps someone else with a similar name signed up for the service We are trained to be careful, but mistakes do happen [speaker002:] Ok, well, it better not happen to me again I don't have money to just throw around like that [speaker001:] Certainly And is there anything else I can help you with toda? today* [speaker002:] No, that's it thanks for taking care of the cost [speaker001:] No problem, and have a wonderful day! [speaker001:] Hello, how can I help you? [speaker002:] Hi! I was calling coz I have already completed the return process but the charge on my billing statement has not been reversed [speaker001:] Okay, can I please get your full name and account number? [speaker002:] Albert Sanders [speaker001:] I'm sorry, our system shows that the credit for that return has already been applied to your account. [speaker002:] it is? I don't see it though [speaker001:] Please try logging out, then logging back in, and seeing if it shows up then [speaker002:] Okay. Lets see okay I see it now thank you [speaker001:] No problem, have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I am Norman Bouchard. I'm looking at jeans for 94$ I'm just wondering if I'll have to pay shipping or not Hopefully don't have to, was looking for a gift for my son. [speaker001:] Okay what's your concern about shipping Norman? [speaker002:] Do I have to pay it on that order? Or will it be free. [speaker001:] Well since it's above $25.00 pretax you're eligible for free 5 business day shipping [speaker002:] amazing! I'll go ahead and place it. Thanks so much [speaker001:] If it needs to arrive sooner you'd have to pay more. [speaker002:] ok i see. [speaker001:] Oh well that's good to hear Is there anything else I can do for you? [speaker002:] Nope! [speaker001:] Well then have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] Hi. Every time I try to search for something, no results are showing up. [speaker001:] Let's try a couple solutions to that. Can you try logging out of your account and then logging back in? [speaker002:] Sure, hang on. I have done that, it didn't work... [speaker001:] Can you try clearing the cookies in your browser? [speaker002:] Okay... Can you tell me how to do that? [speaker001:] Yep, if you go into your settings option in the browser and select "More Details", you should see it [speaker002:] Thanks, that seemed to work! I can see the results now. [speaker001:] Awesome! Is there anything else I can help you with? [speaker002:] No that's all. Thanks! [speaker001:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] I signed up for the premium subscription shopping service, and I just wanted to make sure that it had gone through because I'd like to keep my subscription. [speaker001:] I would happy to look into this for. To verify you just want to know if your subscription is active? [speaker002:] Yes, that's correct. [speaker001:] May I have your full name and account id? [speaker002:] My name is Joseph Banter, and my Account ID is VVXZ6NYEI4 [speaker001:] Thank you Joseph, may I have your order ID? [speaker002:] My order ID is 9173808417 [speaker001:] Let me check our system. [speaker002:] Thank you. [speaker001:] I show that your subscription status is active and there is a payment of 14 due tommorrow. [speaker002:] Ok, great, thank you! [speaker001:] I will send you a link so you can verify your status anytime in the future. You just need your username. Is there anything else I may help you with? [speaker002:] No, that was it. Thank you. [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi, there. How may I help you? [speaker002:] i love my subscription adn want to keep it i want to pay my bill! [speaker001:] I'm happy to hear that you love it. May I have your full name please? [speaker002:] Name: Joyce Wu [speaker001:] Or your Account ID, if you have that. I do need your Account ID & Order ID. [speaker002:] EODAY78RKB 4540261578 [speaker001:] Okay, our subscription costs $99. How much of this would you like to pay? [speaker002:] is that how much i have due? [speaker001:] Yes. That is the amount due. [speaker002:] sure can you pay with my cc onfile [speaker001:] Yes. I'm going to renew your subscription. [speaker002:] thank you [speaker001:] May I help you with anything else today? Have a great day! [speaker001:] Thanks for contacting AcmeBrands! How can I help you today? [speaker002:] I.m checking out this Guess jacket and want to know what the material is [speaker001:] I can help you with that, but first could I have your name? [speaker002:] well, I don't have an account yet, I just want to know what the material is [speaker001:] Alright. Give me one moment to find that information. [speaker002:] is the one for 59$ black, hip length, zips up front [speaker001:] The Guess jacket has synthetic materials of polyester, nylon and tricot on the outside to make it wind proof and it's cotton lined on the inside for insulation and warmth. [speaker002:] ok, thats what I needed, thanks, was looking for feathers, lol down, ya know? [speaker001:] I totally understand. You're welcome. Is there anything else I can help you with? [speaker002:] no, that's it. Thanks [speaker001:] Great, I hope you enjoy the rest of your day! [speaker001:] Hello [speaker002:] Welcome to AcmeBrands. How may I help? [speaker001:] My name is Sanya Afzal and I have a premium subscription the problem is that I got charged twice for the service [speaker002:] OK. I will check. I have pulled up your account. One moment. [speaker001:] Ok thanks the item I got charged twice is a pair of boots [speaker002:] May I have your account ID and order ID? [speaker001:] Yeah sure Account ID: XLBWW5HWIW Order ID: 2006200765 [speaker002:] Thanks. I have verified your ID What is your member level? [speaker001:] my membership level is silver [speaker002:] What is the disputed amount? [speaker001:] The amount is $59 [speaker002:] Ok. You were already billed? OK. I have updated your account. [speaker001:] yes [speaker002:] Anything else? [speaker001:] I was billed already the boots cost $59 not $10 [speaker002:] Sorry about that. Let me fix that. [speaker001:] ok no problem [speaker002:] OK. I have added the 49 o the 10 to [speaker001:] ok that will do [speaker002:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi i went ahead and signed up for the premium service for the discounts, I wanted to check the status of that and see when I need to pay again. [speaker001:] Happy to help, may I have your full name please? [speaker002:] Joyce Wu account id is XKNYCYWOQ2 if that helps [speaker001:] thank you. I am checking the issue for you. Just a moment please. [speaker002:] sure thing [speaker001:] Can you also give me your order id please? [speaker002:] 9638509758 [speaker001:] thanks for the information. Your subscription is active and the due date is yesterday, Joyce. [speaker002:] I guess ill go ahead and pay that online then, thanks [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No that was all thanks so much [speaker001:] Have a nice day! [speaker001:] Hi, thanks for contacting AcmeBrands. How can I help you? [speaker002:] I am looking at a cool pair of jeans, but I'm worried about how often they will need to be washed. Do you know how often that should happen? [speaker001:] Sure, i'd be happy to help you out with that. [speaker002:] Okay, thanks! [speaker001:] Can I get your first name so I can better address you? [speaker002:] Joyce [speaker001:] Thanks Joyce. If you are using our jeans normally, they should be washed around once a week. That's if you use them two or three times a week. [speaker002:] Yeah, that sounds about right. [speaker001:] We don't recommend washing more often than that, as it can dull the color. [speaker002:] Whew! My laziness won't affect the longevity of the jeans then. Awesome! That's all I wanted to know. I appreciate your help. [speaker001:] Not a problem, that's what we are here for! Is there anything else I can help you out with today? [speaker002:] Nope, that's it. [speaker001:] Ok, great! Have an excellent day then! [speaker001:] Hello, how can I help you? [speaker002:] I need an extension for a premium subscription service I have I need more time to get money Sanya Afzal Account ID: GB1YR3YD47 [speaker001:] Let's see what we can do. Can I get your full name, account ID, and order ID? [speaker002:] Order ID: 9771853663 [speaker001:] Thank you. What is your membership level? [speaker002:] Silver [speaker001:] How many days are you late on the payment? [speaker002:] one [speaker001:] Excellent, I can go ahead and extend your subscription for you. Thank you for being a loyal member [speaker002:] thanks [speaker001:] Is there anything else you need? [speaker002:] no [speaker001:] Have a great day [speaker001:] Hello, how may I help you today? [speaker002:] My name is spelled incorrectly on my account and I would like to get that changed. [speaker001:] Sure, no problem. Can I please have your full name or account ID? [speaker002:] Account # 4568456 [speaker001:] Can you please tell me the name you currently have on your account? [speaker002:] Norman Bouchard and it should be Norman Bochard [speaker001:] Before I can change your name, I need to verify your identity. Can you please tell me your zip code, phone number, and PIN number? [speaker002:] 72133 Phone 364-878-5295 pin 3742 [speaker001:] I apologize but I am unable to verify your phone number and PIN number. Can you please tell me your username and password instead? [speaker002:] Username normanb1 passwork nm81J6lz [speaker001:] Thank you. I have successfully updated your name to Norman Bochard. [speaker002:] Thank you! [speaker001:] Is there anything else I can help you with today? [speaker002:] Nope that is all [speaker001:] Thank you. Have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? Are you there? [speaker002:] I'm wondering what the status is of my order? [speaker001:] Okay, I can help you with that [speaker002:] Delivery status, I mean [speaker001:] May I ask your full name or your account ID to begin with, so that I can take a look at your account [speaker002:] My name is Chloe Zhang Account ID is WZQSLXDV0B [speaker001:] Thanks Ms Zhang, I can see your account now and may I ask for the order ID? [speaker002:] The order ID is 8531322686 [speaker001:] Excellent, and you wanted to know if your item has already shipped, is that correct? [speaker002:] Yes, please [speaker001:] Okay, I'm checking with our system now, and it tells me that, yes, your order has shipped [speaker002:] Do you know when exactly it will arrive? [speaker001:] It should be arriving soon [speaker002:] Oh, wonderfuk wonderful* Thanks for your help [speaker001:] You're welcome [speaker002:] Have a good day [speaker001:] You too [speaker001:] Thanks for contacting us! How can I help you today? [speaker002:] Hi! can I ask about the reutn policy? return [speaker001:] Sure! Let me get you some information. [speaker002:] I am thinking to buy a shirt but I am a new customer. [speaker001:] Understood. Return policy depends on your membership level, which depends on your continued purchasing. If you are new to the site, you will have a guest membership, which gives you free returns in the first 30 days after purchase. [speaker002:] That is good [speaker001:] Higher membership tiers, which come from frequent purchasing, allow you 90 days, 6 months, and then unlimited returns, as you go up the tiers. Can I help you with anything else today? [speaker002:] That's is all good info [speaker001:] Okay, have a great day! Thanks. [speaker001:] Hello, how may I help you? [speaker002:] I need to sign into my account and have forgotten my password: [ [speaker001:] I can help you recover that, could I get your full name, please? [speaker002:] Rodriguez Domingo [speaker001:] Thanks, Rodriguez. Do you happen to know your username? [speaker002:] rodriguezd727 [speaker001:] Thank you, now for your password I can generate a new one for you. I'll need the email associated with the account. [speaker002:] rodriguezd727@email.com [speaker001:] Finally, I'll just need your PIN number or mother's maiden name for security purposes. [speaker002:] pin # 7432 [speaker001:] Your new password is 6yh9j4f39g9. Is there anything else I can do for you? [speaker002:] Nope that's all Thank you! [speaker001:] Have a good day! [speaker001:] Hello. How may I help you today? [speaker002:] Hi, I made an order, but I got an email about it that doesn't seem right [speaker001:] What seems to be the problem? [speaker002:] I need to make sure that the price of my order is correct, because this email seems to suggest otherwise [speaker001:] Can you be more specific? [speaker002:] My order should have been one item for $74, but the email says that the total cost was $84 [speaker001:] Ok lets take a look. May I have your name please? [speaker002:] Rodriguez Domingo so, yeah, I just want to see if that email was correct [speaker001:] And can I have your account ID and Order ID? [speaker002:] WBDZ5ELKXS 5385604665 [speaker001:] Thank you. Do you have your username and email address? [speaker001:] Hi and thanks for contacting us. What may I help you with this afternoon? [speaker002:] Hi, I wanted to check out my order status online myself, but I've forgotten my password. Could you help me out? [speaker001:] Of course, we should be able to clear that right up I'll just need to gather some information from you first, if that's all right. May I ask your full name, and your account ID if you have it? [speaker002:] Sure, it's David Williams. I don't have my username is davidwilliams323 [speaker001:] That's okay, Mr. Williams, I can see your account now [speaker002:] great [speaker001:] and, unfortunately, I'm not able to tell you what your current password is, but I'd be happy to set a new password for you instead [speaker002:] Okay, guess that will work then. [speaker001:] I will just need to ask you for either your PIN number or the answer that you gave to the security question. This way I can send you a new password directly through this window [speaker002:] my security answer is Alexander [speaker001:] Ok, Mr. Williams, your new password is aiwiqy68jqb [speaker002:] okay, let me make sure it can log me in please. [speaker001:] Of course, take all the time you need [speaker002:] I had the screen pulled up and it worked. Thanks for your help. [speaker001:] You're welcome. Would you like any help checking on your order status, or would you prefer to handle that yourself? [speaker002:] I got it, but thanks. [speaker001:] Glad to hear it. Have a great day, Mr. Williams [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I would like to return an item because it is the wrong size [speaker001:] Perfect. Can I get your name please? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman. Can you please provide me with your username, email address, and the Order ID also? [speaker002:] Username: nb244266 | Email Address: nb244266@email.com Order ID: 7214916269 [speaker001:] Thank you! Do you know what your membership level is? [speaker002:] Silver [speaker001:] Perfect. What was the purchase date of the item? [speaker002:] 2019-10-30 [speaker001:] Great! That is within the return period so we can go ahead and get that returned for you. Can you please provide me with your full address for the shipping label? [speaker002:] 0069 Kennedy St Newark, TX 78018 [speaker001:] And how would you like that return processed? We can do it by mail, in store, or at a drop off center. [speaker002:] I would like to do it by mail [speaker001:] Alright perfect. I have the shipping label coming to you and we can get that all finished up. Can I help you with anything else today? [speaker002:] That is everything, Thank you again for all your help today [speaker001:] Thank you and have a great day! [speaker001:] Hello! How may I help you? [speaker002:] i would like more info on a guess jacket as i can't tell something from the image. [speaker001:] Okay! What would you like to know? [speaker002:] what is the material the jacket is made out of? [speaker001:] Our jackets are made with synthetic materials on the outside [nylon, tricot, and polyester.] This material makes sure they are windproof. The inside is lined with cotton. Is there anything else you would like to know? [speaker002:] that is what i needed to know. [speaker001:] Have a great day. [speaker001:] Hi, thanks for contacting AcmeBrands. How can I help you? [speaker002:] I am interested to know if you have more info on a specific item from the website? It is a Tommy Hlfiger shirt For $59 [speaker001:] Sure, can I get your first name so I can better address you? [speaker002:] Sanya [speaker001:] Thanks Sanya. What would you like to know about that shirt? [speaker002:] Do you know the materials? Also do you have it in small? [speaker001:] Our shirts are made of 100% natural fibers, most are 90% cotton and 10% linen. As far as sizes available, you can check on the website, if the website is showing "empty" then we are currently out of stock in that size. [speaker002:] Awesome. Thank you [speaker001:] They are usually refilled at the start of the second week of every month though, so you can check back then. [speaker002:] Will do. [speaker001:] You're welcome. Did you need assistance with anything else? [speaker002:] Nope [speaker001:] Alright, then have a fantastic day! [speaker001:] Thanks you for contacting us today. How may I help you? [speaker002:] Hi there, the promo code I'm trying to use is wrong, it isn't working. Can you help me? [speaker001:] Sure thing let me try to look into that for you. [speaker002:] Thank you so much. [speaker001:] Could you please provide me with your Full Name or Account ID please? [speaker002:] Of course. My name is Albert Sanders, and my account ID is QRTD12874UI4. I received the code 2 days ago so it should still be good. [speaker001:] Thanks so much that information will be useful momentarily. I was just about to let you know that most codes are only valid for 7 days so lets look into that one for you. [speaker002:] Thanks a lot.:] [speaker001:] It looks like something went wrong with the code so I'll gladly provide you with a new one. The new code is: NLK83 Was there anything else I could help you with today? [speaker002:] Thanks so much! That's all I needed, you were a great help.:] [speaker001:] I'm glad we were able to resolve the issue, thank you for shopping with us. Have a great day! [speaker001:] Thank you for being an AcmeBrands customer! How may I assist you? [speaker002:] Hi, I want to cancel the order for a shirt I just made. I need it in a bigger size. Can I get a refund? [speaker001:] Let's see what we can do. May I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] So the order has not been shipped, right? If it has, we would need to process it as a return instead. [speaker002:] Okay, I think I'll just get the refund then. Will you send a return label to me? [speaker001:] Yes, but I will need some information from you first. May I have your username, email address, and order ID in order to validate the purchase? [speaker002:] i don't think it has shipped though. I didn't get an email that it did Username: alessandrophoenix738 [speaker001:] That's fine. We'll just need to verify the purchase and then we can move on to the next step. [speaker002:] here is the order number 3624309547 [speaker001:] And your email address? [speaker002:] alessandrophoenix738@email.com it was $69 [speaker001:] Thanks! Would you like the refund as a gift card, added to the value in your account, paper check, or directly refunded to your credit card? [speaker002:] refunded to my debit card please how long till I get the refund? [speaker001:] Okay. It won't take very long. I just need your account ID and we'll be almost finished. [speaker002:] where do I find that? [speaker001:] It should be with your order ID and email address, I would think. If that's not available, we may have to process this as a return instead. [speaker002:] username? [speaker001:] No, sorry. Do you see anything that says a shipping status? It would be something like order received, out for delivery, delivered. [speaker002:] No nothing, just the order statement with the order ID 3624309547 [speaker001:] Hmm, ok. Do you see any numbers near your name? Besides the order ID, I mean. [speaker002:] no, can't you pull it up? you have all my info [speaker001:] I can't, unfortunately. I'll make a note in your account and move on. [speaker002:] what? I still get my refund though right?' [speaker001:] Yes. The amount was $69, correct? [speaker002:] yes thank you [speaker001:] Is there anything else you need? [speaker002:] no [speaker001:] Okay. Have a nice day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] hey wondering if I could get an extension on the subscription benefits with an outstanding balance I won't be able to pay later this week don't want to lose my silver designation or whatever [speaker001:] OK. Let me check that for you. [speaker002:] hopefully [speaker001:] What is your full name or account ID? [speaker002:] won't be able to pay until later this week that is rodriguez domingo 5RERBV0HTQ [speaker001:] Thanks Rodriguez, I was able to pull up the account. What is your order ID as well? [speaker002:] 7549627490 [speaker001:] Thanks, I have verified your ID. How many days late is the payment? [speaker002:] yeah so if I could have until this upcoming saturday to make the payment while maintaining my subscription etc that'd be great [speaker001:] How many days is it late? [speaker002:] it was due yesteday I think [speaker001:] OK. No worries. I have gone and extended it as you requested. Thank you for being a valued silver member. [speaker002:] thanks for helping me out have a nice day [speaker001:] You're welcome. Have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] Hi! I'd like to pay to renew my subscription. Can you help me with that? [speaker001:] Sure. May I have your name? [speaker002:] Rodriguez Domingo [speaker001:] Thank you. May I have your account ID and order ID also? [speaker002:] My account ID is PLGQFY0BPE Order ID is 5988783783 [speaker001:] Thanks for verification. How much do you want to pay today? [speaker002:] What's the cost of the annual subscription? [speaker001:] That will be $20. Do you want to use the CC on file? hello? [speaker001:] Hello, how may I help you today? [speaker002:] I just looked at my order status and it looks like I was a charged an extra fee for my jacket? why? can you take it off? [speaker001:] I see, let's see what we can find out and do about this, one moment. May I have you full name or Account ID? [speaker002:] Alessandro Phoenix [speaker001:] I will need to verify your identity with a couple more items, your account ID and Order ID if you don't mind. [speaker002:] Account ID: 535OY5YXI1 Order ID: 3172257307 [speaker001:] Thank you for that. Give me a moment to look in the system and get an answer for you. [speaker002:] ok [speaker001:] Do you know your membership level off-hand? [speaker002:] bronze [speaker001:] I see. Well apparently there was a price surge as your ordered due to supply and demand. Unfortunately there is nothing I can do on my end. [speaker002:] oh, i wish they would have told me. I don't want the item for that price [speaker001:] Sadly this is up to the algorithms and not me. My apologies. [speaker002:] ok [speaker001:] Is there anything else I can help you with today? [speaker002:] no thanks [speaker001:] You have a wonderful rest of your day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] The site is really slow. I wonder what's going on? [speaker001:] I'm sorry to hear that. Let me see if there is anything I can do to try to fix that for you [speaker002:] Thnx [speaker001:] First off, just to make sure, are all websites slow for you today, or is it just ours? [speaker002:] Just yours [speaker001:] I see. May I ask that you log out and then log right back in. We've been having some minor issues with shopping carts today, and simply resetting the site seems to be helping others [speaker002:] OK [speaker001:] If you'd like to try that, we can still stay connected even as you log out of the store [speaker002:] I did it but it's still slow [speaker001:] I see. In that case, I'll write up a report for our internal team so that they can get to work on finding out what the issue is. [speaker002:] OK. But is there a way you can help me right now? [speaker001:] I can place your order for you, if you'd like if you know which item you would like to purchase, I can take down your credit card number and expiration date [speaker002:] No I haven't decided yet I'd like to keep browsing [speaker001:] Okay. The only other option would be to close down any other programs and browser tabs you might have running. That can sometimes speed things up a bit Of course, that would mean that we wouldn't be able to stay talking, but we'll be here if you need any help later Is there anything else I can help you with for now? [speaker002:] OK I'll try that No that's it. Thanks [speaker001:] Okay, well I hope that works out for you soon. Have a good day. [speaker001:] Hello, how may I help you? [speaker002:] HI! I'm shopping for a birthday gift for my niece and she's super picky lol. I was wondering what your return policy is [speaker001:] Let me help you with that. Well the return policy depends on your membership level. [speaker002:] I am a guest [speaker001:] Do you know what your membership level is? As a guest, you can return purchases made in the last 30 days. Make sure to keep your receipt. [speaker002:] Return for a full refund? [speaker001:] Yes [speaker002:] Ok great. Thank you [speaker001:] Can I help you with anything else? [speaker002:] That's all. [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I recently made a return and need to return another item. [speaker001:] Happy to help, may I have your full name please? [speaker002:] Norman Bouchard [speaker001:] thanks Norman. Can I have your username, email address and order id to verify your purchase? [speaker002:] Username: nb270961 Email Address: nb270961@email.com Order ID: 9318295997 [speaker001:] Perfect, your purchase has been verified. Which item you want to add to the return? [speaker002:] I would like to return the Calvin Klein Jeans for $49 [speaker001:] How much does your original return cost? [speaker002:] $49 Ok, so that is the total. [speaker001:] Okay, a total of $98 refund has been updated. [speaker002:] Great, thank you. [speaker001:] Great, is there anything else that I can help you with? [speaker002:] That should do it. Thanks. [speaker001:] Have a nice day! [speaker001:] HELLO FRIEND ARE YOU HERE? [speaker002:] Hello! How may I help you today? [speaker001:] hey I lost my freaking password get me in now you there? ffs this is important [speaker002:] Sure, I should be able to help you with that. Give me one second, please. [speaker001:] oh ffs I work by the hour, guess you dont You are very rude btw [speaker002:] Sorry for the delay. I won't be able to retrieve your old password, but I can help you set up a new one. [speaker001:] ok fine do that then what is it? you must tell me what it is [speaker002:] Can I get your username, please? [speaker001:] iamthesuperduperpoopershopper1 Alessandro Phoenix is my real name [speaker002:] Awesome, thank you, Mr. Phoenix. Can I also get your pin number? [speaker001:] my mom named me yeah its 6969 [speaker002:] She did a nice job! [speaker001:] Oh yeah whats your name? dont me shy now Alessanroooooo wont bite xxx [speaker002:] Unfortunately, I could get fired for giving out that information. [speaker001:] yolo tell me and Ill tell you a secret OH GOODIE MY NEW PASSWORD IS READY what is it? [speaker002:] As much as I love secrets, I will just pass and give you your new password. [speaker001:] fine be that way then [speaker002:] It's 8pba4mybjye [speaker001:] will it work on your site? oh damn Im in. Thanks you so much now [speaker002:] Yep, it's good to go! Is there anything else I can help you with today? [speaker001:] just tell me your name cutie [speaker002:] You're welcome! If there is nothing else, I'll talk with you next time! [speaker001:] okay bye then! thank you [speaker002:] Bye, have a great day! You're welcome! [speaker001:] Hello, how can I assist you? [speaker002:] i would like to check the shipping status because i never received my package it has been 9 days is it possible to resend my order? [speaker001:] May I have your full name and account ID? [speaker002:] David Williams. PMD9BPN46M [speaker001:] And can I have your username, email address, and the order ID? [speaker002:] dw150457. 7526379785 [speaker001:] I also need an e-mail address please. [speaker002:] dw150457@email.com [speaker001:] Ok, I will send you a new delivery. What is your shipping address? [speaker002:] 0711 1st ave san lima ny 18281 [speaker001:] And what is the brand and type of the item? [speaker002:] tommy hilfiger boots [speaker001:] Ok, the information has been entered and your boots will arrive shortly. [speaker002:] thank you [speaker001:] Apologies for the inconvenience. Any other issues, please contact us again. [speaker002:] ok [speaker001:] Anything else I can help you with? [speaker002:] that is all [speaker001:] Have a good day. [speaker001:] Hi, how can I help you? [speaker002:] I wanna return an item wrong color [speaker001:] Ok, I can help You just need to make a return? [speaker002:] Oh actually I wanna see my shopping history online I cant access my account cause I lost my phone [speaker001:] So you need help getting access to your account? [speaker002:] yes [speaker001:] I see you lost your phone. Why can't you log into your account? [speaker002:] I had two factor authentication on there [speaker001:] Ok, no problem Can I get your full name or Account ID please? are you there? [speaker002:] yes David Williams [speaker001:] Can I have your email I will be sending a reset code to your email address [speaker002:] davidw93@email.com [speaker001:] Ok great, I've sent a reset code to the email address on file Also for security I'm going to send a link with tips to help with updated best practices for account security [speaker002:] thanks [speaker001:] Your welcome That should fix your issue [speaker002:] yep [speaker001:] Is there anything else I can do for you today? [speaker002:] no [speaker001:] Ok, have a great day [speaker001:] Hi, thanks for contacting Acme Brands. How can I help you? [speaker002:] I would lie to know more about you guys Calvin Klein shirt because i'm really thinking about buying it [speaker001:] Sure, I'd be delighted to assist you. Can I get your first name to better address you? [speaker002:] Sanya [speaker001:] Thanks Sanya. Did you have a specific question about that Calvin Klein shirt? [speaker002:] Yes i would like to know how do you go about washing it [speaker001:] You can machine wash it normally, but we suggest that if you are going to dry it in an electric dryer, that you use the permanent press setting. It's not required though. Did that answer your question sufficiently? [speaker002:] No that was the main question i had, thanks for helping me get the answer [speaker001:] Excellent. Was there anything else I can help you with? [speaker002:] no that will be all [speaker001:] Alright then, thanks for your business, and have a great day! [speaker001:] Hi! How can I help you? [speaker002:] I got a very upsetting email from you today I signed up for your wonderful premium subscription service But today I got an email saying that you took my service away!! I am so upset Can you help me figure out what is going on? [speaker001:] I'm sorry about that, I know that can be frustrating. I would be happy to look into this for you. What is your full name? [speaker002:] Joseph Banter [speaker001:] Yes, it looks like that email was accurate and it was removed from your account. I would be happy to reinstate the subscription for you. Would you like me to go ahead and renew that? [speaker002:] Yes please [speaker001:] Okay, it has be reinstated on my end! Can you see the service properly activated on your account now? [speaker002:] Let me check I see it's back now Thanks so much! [speaker001:] You're very welcome! Is there anything else I can help you with today? [speaker002:] No that's it [speaker001:] Okay, have a great day! [speaker001:] Hello! My name is Sanya Afzal. Who am I speaking with today? [speaker002:] Hello, my name is Lisa. How can I help you Ms. Afzal? [speaker001:] Hi Lisa. I placed an order with your company and I'm wondering if I can upgrade the shipping It's a present and I'm worried it won't arrive in time with the regular shipping option. [speaker002:] I understand, can I please have the order number, your user name and email address? [speaker001:] Order number: 4663561851 User name: SANYAROCKS Email:sanyasanyasanya@sanya.com Thank you. Is this now overnight shipping? [speaker002:] Yes, I've upgrade shipping to overnight. Is there anything else I can help you with? [speaker001:] That's all. Thanks for your help! [speaker002:] You're welcome. [speaker001:] Hello?... [speaker002:] Hello, how can I help you? [speaker001:] Hi I'm thinking of making a purchase and would like to know the cost of stitching my name on an item [speaker002:] Okay, I'd be glad to check on that for you. What item are you considering? [speaker001:] A shirt by Guess that costs $84 [speaker002:] Okay, stitching depends on how many letters. How many letters do you need stitched? [speaker001:] seven [speaker002:] The cost is 30 cents per character for the first 15. Is there anything else I can assist you with? [speaker001:] Hello How can I help you? [speaker002:] Hello, I ordered the wrong item by accident and wanted to cancel my order. [speaker001:] I will be glad to help you with that? Could I have your full name or account id? [speaker002:] Chloe Zhang [speaker001:] Could I have your account id and order id? [speaker002:] Account ID: 1MYLWV6LS9 Order ID: 7033421784 [speaker001:] Thank you [speaker002:] I ordered a shirt and jeans, I got the wrong size shirt and the jeans had weird details on them that I didn't expect [speaker001:] I am sorry to hear that, does that mean that the order was already received? [speaker002:] Yes, it has been delivered [speaker001:] Could you tell me your membership level? [speaker002:] Silver [speaker001:] Let me refund your money right away. [speaker002:] Thank you! [speaker001:] Could you let me know the amount? [speaker002:] $49 for the jeans, $74 for the shirt [speaker001:] And could I have your address so that I can send you a shipping label to return the clothes? [speaker002:] 0740 2nd Ave Monterey, TX 55332 [speaker001:] The shipping label will be sent to your address so that you can return the clothes. [speaker002:] Great [speaker001:] Is there anything else I can help you with? [speaker002:] No, thank you [speaker001:] You are welcome Have a nice day. [speaker001:] hi there [speaker002:] Hello, how can I help you? [speaker001:] The website seems to be running very slow I'm unable to load a page [speaker002:] Okay, let me see what I can do to help. [speaker001:] okay [speaker002:] Can you try logging out and back in for me? [speaker001:] done, it still same [speaker002:] Can you try closing all your other tabs and programs and seeing if it's still slow? [speaker001:] okay I just did [speaker002:] And? [speaker001:] It's working fine now [speaker002:] Good to hear. Is there anything else I can do for you? [speaker001:] Guess some website had some large images, that cause this website not to load on time that would be all [speaker002:] Then have a nice day! [speaker001:] hello how may i help you we close in 3 minutes so please be quick! [speaker002:] Hello, I would like to get a refund because an item I purchased is not what I want that is not very customer friendly [speaker001:] i see, you wish to initiate a refund, i can help with that today may i have your full name to pull up the account [speaker002:] Yes please Rodriguez Domingo [speaker001:] and i need your username, email, and order id [speaker002:] rodriguezd806, rodriguezd806@email.com 8722516547 [speaker001:] thanks how would you like the refund credit card on file? [speaker002:] back into my paypal account please yes [speaker001:] what is your account id and the amount to be refunded [speaker002:] VXJLSUOE6E 74 Thanks [speaker001:] you have been refunded, anything else i can help with? [speaker002:] That is all [speaker001:] have a nice day [speaker001:] welcome to AcmeBrands, how can I help you? sorry for the wait! [speaker002:] Hi.I made an order but I need to change the shipping speed if i can. I'm going out of town tomorrow so i need to delay it if possible. [speaker001:] Let's check on that. What is your name please? [speaker002:] Sure, it's Crystal Minh. [speaker001:] let me look up your order, I need your account & order ID please [speaker002:] sure it's MPXNF6U2Jv and my order id is 9331341197 [speaker001:] what is your shipping status? [speaker002:] oh, it looks likeit's delivered i guess i better check outside [speaker001:] hmm sometimes the system jumps the gun are you one of our members, btw? [speaker002:] yes, silver. [speaker001:] well, I hope that you get the shipment with no trouble. WE can arrange for a refund of the shipping charge if there is an issue [speaker002:] ok that sounds good. [speaker001:] is there anything else today? [speaker002:] nope that's it, thanks. [speaker001:] thanks for being our customer & have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi. I am trying to make a purchase but my credit card keeps declining. [speaker001:] I would happy to help you with this. Lets try a few things, first can you look at the expiration date on the card to make sure it is still valid? [speaker002:] Ok Yes it is still valid [speaker001:] Lets try to log out and log back in. [speaker002:] Okay one minute while I try that [speaker001:] No problem, take your time. [speaker002:] That worked! Thank you! [speaker001:] Great, anything else I may help with today? Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Thank you for shopping with AcmeBrands! How can I help you? [speaker002:] I just wanted to put in a complaint because the item I am trying to order is out of stock [speaker001:] I'm sorry to hear that. May I have your full name to pull up your account? [speaker002:] Crystal Minh [speaker001:] Thank you. Which item is out of stock? [speaker002:] the gray jacket brand calvin klein [speaker001:] I am writing a report to the purchasing department so that they know they need to fix their projections so this doesn't happen again. [speaker002:] Thanks for that [speaker001:] You're welcome! Is there anything else I can do for you? [speaker002:] no that was all [speaker001:] Okay. Please contact us again for your future needs. Have a nice day! [speaker001:] HI...I am interested in the Calvin Klein boots at 79$ and I would like to know if they are comfortable and if they have a warranty [speaker002:] How may i help you i see, so you wish to know more about our boots [speaker001:] exactly [speaker002:] can i get your name please [speaker001:] David Williams [speaker002:] the boots have a 12 month material and workmanship defect warranty it does not cover normal wear and tear is there anything else I can help with today [speaker001:] That is exactly what I wanted...thanks...I will ge them....nothing else for me today [speaker002:] have good one! [speaker001:] good afternoon, how can I help you? [speaker002:] hello. I was going to order something today but yesterday it was a lot cheaper. What's going on? [speaker001:] I understand, first you would give me your full name or account ID please [speaker002:] yes, it's Joyce Wu and my account id is LNRAHBBME2 [speaker001:] With Mr. Joyce let me record the reason for your concern. additionally you would give me your order ID to verify identity [speaker002:] the order id is 9610845994 so why the price change? [speaker001:] Thank you very much, now Mr. Joyce regarding your question I am sorry for the inconvenience but sometimes the algorithm of our website makes price corrections in some products. [speaker002:] ah ok.. do you have a code or anything to fix the price? hello? [speaker001:] it is something already established sorry if this caught you off guard. Yes, of course, we will give you a code for the inconveniences. [speaker002:] thank you so much [speaker001:] Sorry for the delay problems with the service. 8LGNC here you go! [speaker002:] thank you! [speaker001:] not problem have a nice day [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hi. It seems like everything is always out of stock. This is very frustrating!! [speaker001:] I'm sorry about that, is there something specific you are seeing outages for or multiple items? [speaker002:] It seems to be everything I look at. I've looked at shirts and jeans and they are always out! [speaker001:] Can I have your full name or account ID? [speaker002:] Sanya Afzal I don't know my account ID [speaker001:] Thank you Sanya. I am going to send a report to our purchasing department to let them know they need to do a better job keeping items in stock for our customers. [speaker002:] Ok, thank you. [speaker001:] Is there anything else I can help with today? [speaker002:] That's all [speaker001:] Thank you, have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi I'm Crystal Minh I'd like to know. How long it takes to wear a pair of jeans and please [speaker001:] Hello Crystal, how may I help you today? [speaker002:] Wear a pair in [speaker001:] I would be happy to check. [speaker002:] Thanks [speaker001:] Do you have anymore questions about the jeans? [speaker002:] No [speaker001:] Normal wear takes about a week which is accounting for 2 to 3 wears. It is also suggested you wash at least weekly. Do you have anymore questions? [speaker002:] No Thank you [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how can I help you today? [speaker002:] Hey I was just wondering... I wanted to make more purchases and since I'm planning on making more frequent purchases, how do I sign up for a premium membership? [speaker001:] Happy to help, may I have your full name please? [speaker002:] Yeah it's Norman Bouchard. [speaker001:] thanks Norman. [speaker002:] You're welcome. [speaker001:] What is your membership level now? [speaker002:] Right now it's Gold. [speaker001:] great, let me check for you. Just a second. [speaker002:] Take your time, and thank you. [speaker001:] Premium membership can be earned by a gold member from $2000 of purchases. And you also need to fill in a short questionnaire. [speaker002:] So just answer a questionnaire and buy $2,000 worth of items and then I have a premium membership? [speaker001:] Yes, you are right. [speaker002:] Okay, will I get the questionnaire in my e-mail after I purchase enough items to hit that 2k limit? [speaker001:] Yes, that's correct. [speaker002:] Okay! Thanks that sounds easy. [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No that was it. Thanks though.:] [speaker001:] Have a nice day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I retured a item a while back but cannot locate the credit? [speaker001:] Oh, I'm sorry to hear that. Let me see if I can get this cleared up for you May I ask your full name to begin? [speaker002:] Norman Bouchard [speaker001:] Thanks, Mr Bouchard. I'll check with our system to try to figure out what the problem is. One moment, please. Okay, the good news is that our system does show that a credit has been issued to your account, and that hasn't been used, so it should still be available to you There may be a problem in the customer interface If you log out and then log back in, are you able to see the credit on your account? are we still connected, Mr. Bouchard? [speaker002:] sorry [speaker001:] That's no problem. [speaker002:] I tried that and it worked [speaker001:] Ah, I'm glad to hear that [speaker002:] Thank you! [speaker001:] So it looks like you're in good shape. Is there anything else I can help with while we're here? [speaker002:] no thanks again [speaker001:] You're welcome. Have a great day [speaker001:] Hello, how can i help you today [speaker002:] Hello my name is Alessandro Phoenix and I need to make sure the shipping cost is included on my order I got a mail notifying me it was not included [speaker001:] Okay one moment please [speaker002:] Ok thanks [speaker001:] Okay could i get your username email adress and order id please [speaker002:] Email Address: alessandrop481@email.com Order ID: 7304934647 [speaker001:] Okay i am seeing that everything is right with your order and you were already charged for shipping. It seems you got the wrong email [speaker002:] Oh ok thats a relief [speaker001:] Is there anything else i can help you with [speaker002:] thanks a lot for the assitance that would be all [speaker001:] No problem, have a nice day [speaker001:] Hello, thank you for contacting AcmeBrand. How can I assist you today? [speaker002:] Hello, i just signed up for a premium subscription service and i was wondering if you can give me an update of my status because i would like to keep it [speaker001:] Sure thing, let me take a look. [speaker002:] If the due date is today iwould like to go ahead and pay the fee [speaker001:] First, can you provide me with your full name or account ID? [speaker002:] Name: Crystal Minh | Account ID: CY3ENNVQB9 [speaker001:] Thank you, could you also provide me with your order ID? [speaker002:] Order ID: 3756162460 [speaker001:] I can see that your subscription is active, and a total of $49 will be due in 3 days. You can use the link being sent to check this status in the future. [speaker002:] I would like to go ahead and pay the fee now if that is okay [speaker001:] Sure, do you want to pay the full amount? [speaker002:] yes [speaker001:] Do you have a credit card number you would like to use, or should I use the credit card we have on account? [speaker002:] You can use he credit card on my account [speaker001:] Great, I have taken care of that now. Is there anything else I can assist you with? [speaker002:] No, that will be all [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I didn't receive my delivery yet. It seem that the delivery time is wrong. [speaker001:] You are needing to check on the status of your shipment, is that correct? [speaker002:] Yes [speaker001:] May I have your full name or account ID? [speaker002:] My account id is TUFMI5CFKS. [speaker001:] Thank you. Now I need your username, email, and order ID. [speaker002:] My order id is 5884016585. Username is aphoenix. Email is alessandro.phoenix@test.com. [speaker001:] Alright, now let's see if the delivery date you were told is correct or not. It seems the delivery date is correct. Are you needing to change the date? [speaker002:] Yes, I need to change it to today at 5pm. [speaker001:] Okay, your shipment should arrive today around 5 p.m. Is there anything else? [speaker002:] no [speaker001:] Fantastic! Have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I had a question about the michael kors jeans I bought is there a good way to remove a grass stain? [speaker001:] One moment, let me check in our product manuals, I should be able to find a quick answer for you [speaker002:] thank you [speaker001:] The best way to deal with grass stains is to use a regular, clean sponge dipped in undiluted white vinegar Just dab some vinegar lightly onto the stain, and then use paper towels to mop it up [speaker002:] Alright Thanks for the information [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] No that was all thanks so much, its time for me to clean some jeans [speaker001:] Good to hear. Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Hi I have question on a product it's the tommy hilfiger shirt I wanted to know how easy [or hard] it is to get stains off of the shirt? [speaker001:] Okay, I can check on that for you. [speaker002:] ok [speaker001:] Could I get your name please? [speaker002:] Joseph Banter [speaker001:] Well, Mr. Banter blood stains are especially tough, does it happen to be a blood stain? [speaker002:] no, food like pasta sauce or pizza sauce [speaker001:] Can you remind me, this was a shirt not a jacket right? [speaker002:] yes the tommy hilfiger shirt [speaker001:] If the stain is fresh you can simply rinse in cold water and then wash immediately after. [speaker002:] what if it's like a day or two old? [speaker001:] For dry stains soak the shirt in cold water foe about an hour. Then scrub the spot with dish washing soap, a toothbrush works well for this. Then wash in cold water. Can [speaker002:] ok that's not too bad [speaker001:] Is there anything else I can help out with? [speaker002:] i'm good now thanks [speaker001:] Have a good day. [speaker001:] Hi! We appreciate you reaching out to us today. How can I be of service? [speaker002:] Hi. I am looking for jeans I am looking for that 90's look with the holes. Any suggestions? [speaker001:] Sure. Let me see what I can find for you. What is your name? [speaker002:] preferably Guess David Williams [speaker001:] Thanks David! Sure let me see what we have in stock. Okay, it does look like we do carry that style as they are our most popular style currently. If you do not see it available online that probably means we are out of stock unfortunately. [speaker002:] Cool. and they are Guess? [speaker001:] Yes, it does look like we carry that brand of jean when they are in stock. [speaker002:] Thanks. I will check it out. [speaker001:] Is there anything else I can help you with today? [speaker002:] That will be it, thanks [speaker001:] Thank you, David! Have a great afternoon. [speaker001:] Hello, how can i help you today [speaker002:] Yes I cannot access my account. [speaker001:] Okay, do you know if it is because you have the password username wrong? [speaker002:] My issue is that my phone number that I use for my account login is not the correct one. Can I change that with you? [speaker001:] Yeah sure, to start could you give me your Real name or Account ID along with the phone number on the account [speaker002:] My name is Alessandro Phoenix The phone number is 7695172789 [speaker001:] Okay now i need two of either your zip code username pin or password [speaker002:] My zip code is 85333 My security answer is Livingston [speaker001:] Okay great,what number would you like to have on the account now [speaker002:] The phone number I gave you earlier 7695172789 Thank you [speaker001:] Okay i have updated the account Is there anything else i can help you with' [speaker002:] No that is it [speaker001:] Okay have a nice day [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Hello, I never received my package and would like to know the status of it. [speaker001:] OK. Let me help. One moment. May I have your full name or account ID [speaker002:] My name is Joyce Wu [speaker001:] Thanks Joyce. I have pulled up your account. I now need username, email address, and order ID [speaker002:] The order id is 2958913667 [speaker001:] Thanks for the order ID. I also need username and email [speaker002:] Username is jw860426 and email is jw860426@email.com [speaker001:] Thanks, I have validated that info How long have you been waiting? Sometimes it can take a few days [speaker002:] I have been waiting 5 days [speaker001:] OK. It hasn't been a full week yet. that means it has a few more days. It may say delivered on your end, but it just means it is coming soon. [speaker002:] Okay, I will wait a few more days. [speaker001:] If you do not get it in the next two days, please contact us and we will resend nother. Anything else I can help with? [speaker002:] No, thanks for the help. [speaker001:] You're welcome. Have a great day. [speaker001:] Hi. How can I help you? [speaker002:] Hi, can you please check on my refund status for a return I made please [speaker001:] Ok Can you tell me your name, your username, your email address, and the order ID from this order? [speaker002:] David Williams dwilliams200@email.com Order ID: 0245907917 [speaker001:] Can you tell me your username? [speaker002:] Sorry, dwilliams200 [speaker001:] Your refund is in progress It was started online [speaker002:] So, check back in a day or two then? [speaker001:] Yes [speaker002:] ok [speaker001:] Is there anything else I can do for you today. [speaker002:] no [speaker001:] Ok I'll end this chat now. Have a nice day! [speaker001:] How can I help you? [speaker002:] I need to check the price on a Calvin Klein shirt I'm buying for my husband. The catalog price is $30 dollars more than your competition. [speaker001:] Can I please have your name? [speaker002:] Alessandro Phoenix [speaker001:] Can I have your accound and order ID? [speaker002:] Account number is ANGWRK5PM3. Order ID is 8967969572. [speaker001:] I apologize but sometimes our prices change and it's out of our control. [speaker002:] $30 more than the competition is a pretty drastic change! Don't you offer price match? [speaker001:] I understand your frustration. Can I offer you a promo code? [speaker002:] Yes. How much is it worth? [speaker001:] It will save you 20% Would you like the promo code? That's the best I can do. [speaker002:] 20% of $94 is less than $20. Your competition has the same shirt for $30 less. [speaker001:] As I said I understand your frustration, but our algorithms will sometimes drastically raise prices. I'm not able to control that. [speaker002:] Is there someone who can? [speaker001:] I can have a manager call you later today. [speaker002:] OK. That would be good. [speaker001:] Is there anything else I can assist you with? [speaker001:] Hi! How can I help you? [speaker002:] Hello. I am looking at a pair of jeans I might buy. However, I would like to know more about it. Can you help? [speaker001:] Yes I can! What would you like to know? [speaker002:] There are a pair of jeans my Michael Kors for $94. I am really short. Can you tell me how much it would cost to get the jeans tailored? [speaker001:] Are you one of our members or a guest with us? [speaker002:] I am a member. I have the gold level. [speaker001:] Awesome! Great news then: tailoring is free for you! Any other questions about these jeans or any of our other items? [speaker002:] Wow. Can't beat that price. No, I don't have any other questions. Thank you for your help. [speaker001:] You're very welcome! Have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] Yes, once again, you're out of stock on items that I want to puchase. Why should I buy from this company if it always seems that nothing is availabe. [speaker001:] I am sorry to hear that. Let's see what we can do about this. May I have your full name or Account ID? [speaker002:] Joseph Banter If you would please please please, get this to the right department. I m tired of missing the sales. [speaker001:] Was there one item in particular or just a general lack of stock? From what I am gathering it sounds like a general lack of stock [speaker002:] Just a general lack of stock. [speaker001:] Ok, let me write up a report to the purchasing department, give me one moment please. [speaker002:] Last week it was jeans, this week boots, I'm sure next week it'll be the jackets. Okay, thanks! [speaker001:] Very good, I will include this in the report, one moment. I have generated a report with the particulars that you have given me [thanks for that]. It went directly to the head of the purchasing department. [speaker002:] I really appreciate it, I guess that's the best either of us can do for now. [speaker001:] I am very sorry you are experiencing these problems, but feedback is the most direct way to fix them. Thank you for your patience. [speaker002:] Sure. Thank you! [speaker001:] Is there anything else I can help you with today? [speaker002:] Nope, that'sall. [speaker001:] Thank you for being a customer and have a wonderful rest of your day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hello i got charged twice for my subscription I would like my money back [speaker001:] Ok. How did you discover this? [speaker002:] by looking at my charges... [speaker001:] May I have your full name or account ID [speaker002:] YEQ8CECVSU Joyce Wu [speaker001:] Thanks Joyce. I have pulled up your account. What is your order ID [speaker002:] 9060671343 [speaker001:] Thanks. I have verified your ID. What is your member level? [speaker002:] Bronze [speaker001:] I am sorry, we are unable to refund bronze customers. [speaker002:] You charged me twice [speaker001:] What was the amount? [speaker002:] if you can't unsteal my money then escalate me to a manager [speaker001:] I will do that. Anything else before i transfer you? [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi, I ordered the wrong item and would like to the change the order. [speaker001:] Okay, I can help you with that [speaker002:] My name is Joyce Wu [speaker001:] Do you know the current status of your order? Is it "In Transit" "Order Received" or the like? [speaker002:] Shipping status says delivered. I haven't checked my mail today, but maybe I just need to return it then? [speaker001:] Yes, unfortunately our system if showing the item as already having arrived [speaker002:] Thank you. I will just work on having it returned then. [speaker001:] Okay, would you like some help with that, or would you prefer to pick up the delivery first and then come back? [speaker002:] I'll come back after I get the delivery. [speaker001:] Okay. We'll talk to you later, then. Is there anything else I can help with while we're here? [speaker002:] That's all. Thanks and have a good day. [speaker001:] You too. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I need to confirm I'm getting the right items shipped to me. [speaker001:] Ok I would be happy to help. [speaker002:] it's 1326501644 the order ID [speaker001:] Did you get a email stating something was wrong with the shipment? [speaker002:] yes it says the wrong items [speaker001:] May I get your full name and account id? [speaker002:] Joseph Banter ZLL2EYLCL3\ [speaker001:] I apologize we will get this fixed. [speaker002:] am I getting 2 jackets and a shirt? [speaker001:] hank you may I please have your username and email address *Thank you. [speaker002:] jbanter8 and jbanter8@email.com [speaker001:] Is your order for 2 jackets and a shirt? Or is the quantity an issue? I am going to check our system. [speaker002:] yes I ordered 2 jackets and a shirt [speaker001:] I need to update the shirt to make sure the order is correct. I have updated to include both jackets and the shirt. Is there any other issues? [speaker002:] that's everything. thanks so much [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] hi ou todayhow may i help y how may i. help you today? [speaker002:] Hello I have ordered a jacket and would like to check the status of shipment. I also want to double check my address [speaker001:] sure what is your name [speaker002:] Sanya Afzal [speaker001:] What is your order id and account id? as well as your user name, email address? [speaker002:] NJUICFXBZ7 account number sa498282 user name sa498282@email.com 1787691758 order number [speaker001:] thank you! the order looks as expected and your address seems right! [speaker002:] Why I am getting emails about wrong address [speaker001:] The email is incorrect, i will escalate it but i checked the system [speaker001:] Hello, how can I help you today? [speaker002:] Hi I want to know the state of my refund because i want to add another item to the existing refund [speaker001:] Glad to help. May I have your full name please? [speaker002:] Crystal Minh [speaker001:] thanks Crystal. Can you please let me have your username, email address and Order ID to validate this purchase? Hello, are you there? [speaker002:] hi Username: cm547990 Order ID: 0955750191 Email Address: cm547990@email.com [speaker001:] Are you going to return an item and add it to the existing refund? [speaker002:] I want to add it to the existing item [speaker001:] what is the brand and type of the item to be returned? [speaker002:] Tommy Hilfiger Its a Boot [speaker001:] thanks. How much is the boots? and your original refund? [speaker002:] The boot is $64 and my original refund is $100 [speaker001:] A refund of $164 has been made to your account. Is there anything else that I can help you with? [speaker002:] No. That will be all [speaker001:] Have a nice day! [speaker001:] Thank for being an AcmeBrands shopper! How may I assist you? [speaker002:] Hi. My name is Sanya Afzal. I am writing because I would like to update my shipping address. I live in Jacksonville, FL. Not Jacksonville, TX. [speaker001:] Thank you. Do you need it updated on a current order or just in general on your account? [speaker002:] Both please. [speaker001:] Okay, we can do that. Do you know the shipping status of your order? [speaker002:] My most recent order was for Guess boots. The shipping status is In Transit. And the Order ID for that is 5685236641. [speaker001:] In order to pull up that order, may I have your username, email address, and order ID? Oh, I see you included the order ID already. [speaker002:] Username is sanyaa78 email is sanyaa78@email.com [speaker001:] I have noted that your shipping address should be Jacksonville, Florida instead of Jacksonville, Texas. Is there anything else you need? [speaker002:] That was it for today. Thank you. [speaker001:] You're welcome! Have a great day. [speaker001:] Hi, how can I help you? [speaker002:] Hi I'd like to check on shipping status because my package was never received. I have been waiting for 9 days. [speaker001:] Oh, I'm sorry to hear that. Can I please have your name? [speaker002:] David Williams [speaker001:] Thanks, can I have your username, email address and order number? [speaker002:] Username: davidwilliams195 Email Address: davidwilliams195@email.com Order ID: 1146061418 Is there a way to have my order resent [speaker001:] Mr. Williams, since your order has taken so long I'd like to send a new one out to you. Can I have your address? [speaker002:] Sure thank you 5260 1st Ave La Fayette, CA 17351 [speaker001:] Okay, and what itemitems did you order? [speaker002:] A Tommy Hilfiger Jeans [speaker001:] You are all set and should receive your order in the next 24-48 hours. Is there anything else? [speaker001:] Welcome to customer service unit How may I help you today? [speaker002:] The search is taking a long time and all I see is a spinning wheel. I want to find out whats going on because it is frustrating. [speaker001:] Sorry you are experiencing this issue [speaker002:] Thank you [speaker001:] I have some steps here. We just need to follow them to resolve this issue [speaker002:] Okay [speaker001:] Please logout and log in back then try the search button again [speaker002:] Okay I just did that. [speaker001:] Is it working now or still the same? [speaker002:] Still the same [speaker001:] Please try clearing your cookies [speaker002:] Okay I just did that and it is loading normally again. [speaker001:] Happy we've successfully resolved it [speaker002:] Thank you for your help! [speaker001:] Would that be all for today? [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi I wanted to return an item because it's the wrong color [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Norman Bouchard normanb8 [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] normanb8@email.com Order ID: 0185681595 [speaker001:] Thank you What is your membership level? [speaker002:] Gold [speaker001:] Thank you Could I have your address to create your shipping label? [speaker002:] 0097 Kennedy St Jacksonville, WA 69064 [speaker001:] And how would you like to return the item, by mail, in store, or drop off center? [speaker002:] I can return the item by mail [speaker001:] Please follow the instructions with your shipping label and return the product by mail. [speaker002:] ok thank you [speaker001:] Can I help you with anything else? [speaker002:] that's it [speaker001:] Have a good day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi. I was lookign to buy a nice pair of CK boots for my wife but for some reason the search bar keeps giving me completely unrelated results... Think you could help me with that? [speaker001:] Let me help you with that. [speaker002:] thanks! [speaker001:] Can you log out and then log back in and try your search again? [speaker002:] Yeah sure thing give me second. Nope still having the same issue [speaker001:] Can you clear out your cookies? [speaker002:] Umm ill try. how do I do that? [speaker001:] Check the settings option on your browser and select more details. [speaker002:] Awesome thank's let me try that.! it owrks now! thank you so much! [speaker001:] That is great Can I help you with anything else? [speaker002:] Sorry im not as computer savvy as my wife [speaker001:] It is okay, we are here to help. [speaker002:] No that'll be it, you were a great help [speaker001:] Have a good day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi there, just checking to see the status of my order since my payment method seems to be wrong. [speaker001:] Okay, I can help you with that May I ask your full name to begin with, so that I can take a look at your account? [speaker002:] Joseph Banter [speaker001:] Thanks Mr. Banter, and since this is for an existing order, may I ask your Account ID and your Order ID? [speaker002:] Account ID: YZODDV67PI Order ID: 3609361491 [speaker001:] and can you also tell me the shipping status of your order [speaker002:] Shipping Status: Out for Delivery [speaker001:] Thanks, I can see your order now, but unfortunately, since the item has already left our warehouses, any changes I make to your payment method will only apply to future orders [speaker002:] Okay, thank you [speaker001:] Would you like me to change your payment method now? [speaker002:] No, thats okay. I will change it for the next order. [speaker001:] Okay. Would there be anything else I can help you with while we're here? [speaker002:] That is everything today, thank you. [speaker001:] You're welcome, have a great day [speaker001:] Hi! How can I help you today? [speaker002:] Hello! I'm having difficulty with your site, it's too slow. [speaker001:] Oh no! I will help you with this. [speaker002:] please [speaker001:] Firstly, I am going to notify the website team about this. Can you try logging out then in please? [speaker002:] One second, Yes, I tried, but it's not working [speaker001:] Do not rush, I have plenty of time. I see. Can you try going to another website to see if its slow as well? [speaker002:] All right, Yes, I tried google. That site seems fine. [speaker001:] Alright. Can you try closing all tabs in your browser? That can cause slow downs. [speaker002:] Well, I'm trying [speaker001:] Close any programs running as well. [speaker002:] You know, it's working now. That's fantastic. Thank you. [speaker001:] Fantastic! Do you need any other assistance today? [speaker002:] Nope, thank you and have great day. [speaker001:] Great, thank you for contacting AcmeCorp and have a good day! [speaker001:] Hello, how may I help? [speaker002:] Can you tell me the benefits of the premium membership? [speaker001:] sure. one moment please. Bronze members get cheaper shipping, and also promo codes. Silver also can cancel orders at any time. [speaker002:] Great I just happen to be bronze [speaker001:] GOld members have unlimited refunds All are invited to our annual holiday party Oh you are. that's great. is there anything else? [speaker002:] Thanks for the info that was all [speaker001:] great. have a wonderful day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Im trying to buy something but my cart is not updating [speaker001:] OK. Let me look into that. Please refresh th epage and add the item again. Let me know if that works. [speaker002:] yes i have done that [speaker001:] OK. Please log out and then log back in [speaker002:] Okay that worked, thank you for your help [speaker001:] You're welcome. Have a great day. Anything else? [speaker001:] Thank you for contacting AcmeBrands, how can I help you today? [speaker002:] Hello, I've changed my mind about an order and I'd like a refund. [speaker001:] Is there anything wrong with the item you ordered? [speaker002:] No, I've just changed my mind. Sorry. [speaker001:] That is understandable, can you provide me with your full name or account ID please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, and can you also provide your username, email address, and Order ID please? [speaker002:] Username: rd542657 Email Address: rd542657@email.com Order ID: 3764775976 [speaker001:] OK, great. And how would you prefer your refund? I can provide a gift card, credit your account, send a paper check, or refund your credit card directly. [speaker002:] Please refund my credit card directly. Thanks! [speaker001:] And can you provide me with your account ID so I can have the refund initiated? [speaker002:] I don't have an account ID. Is an Order ID ok? Order ID: 3764775976 Username: rd542657 [speaker001:] And how much was the amount needing to be refunded? [speaker002:] $84 Thank you. [speaker001:] There you are, you should see the refund in 2-3 business days. Is there anything else that I can assist with today? [speaker002:] That's all. [speaker001:] Thank you and have a great day! [speaker001:] Hi, what can I do for you? [speaker002:] Hi. My name is Alessandro Phoenix. I want to check the status of my order. I think the delivery time is wrong. My Order ID is 0571369193. [speaker001:] When did you think you should recieve the order? [speaker002:] Next week I am on vacation and won't be home till then. [speaker001:] Okay, can I have your account ID please [speaker002:] My account ID is TED3TK3OPA [speaker001:] And what is your email address Hi, are you still there? [speaker002:] hI. YES I do not have that information. [speaker001:] Okay, what date would yo ulike the delivery? [speaker002:] My phone number is 413-5975 if that helps. in one week please. [speaker001:] So, April 13? [speaker002:] Yes [speaker001:] Your order will be delivered then, is there anything else I can help you with? [speaker002:] That's it for today. Thank you so much. [speaker001:] Have a good day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hello! [speaker001:] Hi [speaker002:] I think there is a problem with my order [speaker001:] Okay, let's see if we can get this sorted out. What seems to be the problem? [speaker002:] I see ther is an extra fee added to it. [speaker001:] Oh, I'm sorry to hear that. If I can take a look at your account, I'll see why that came about I'll just need to gather some information from you to verify the details [speaker002:] sure [speaker001:] May I ask your full name, Account ID, the Order ID, and your membership level, if you have it [speaker002:] ok My name is Norman Bouchard, acc id is MIZUV3HC04, the order id is 3588578842, and I'm a bronze member [speaker001:] Thanks, Mr. Bouchard [speaker002:] You are welcome [speaker001:] But I'm sorry to say that the extra fee added onto your account was not actually an error [speaker002:] Then what happened? [speaker001:] Sadly, it wasn't well explained on the final receipt, but we've had to initiate a small additional fee so that we could give hazard pay to our warehouse staff [speaker002:] Oh, I see. That makes sense. [speaker001:] I'm very sorry that this wasn't made clear up front, and that it came as a surprise [speaker002:] That wans' t your fault. Thanks anyway. [speaker001:] You're welcome. Is there anything else that I could assist you with while we're here? [speaker002:] Nope, That's all for today. [speaker001:] Okay, have a good day, Mr. Bouchard [speaker001:] Hello, how may I help you? [speaker002:] hello, i need to change my shipping address I am staying with a family member now and I would like to have my order redirected to the new place I am staying [speaker001:] Sure, could I have your full name please? [speaker002:] Chloe Zhang [speaker001:] Thanks, Chloe. Do you want to change the address on your whole account or are you mainly focused on changing the address of a current order? [speaker002:] I would like to have this order sent to the new address only [speaker001:] Okay, thank you. Do you know the shipping status of the order? [speaker002:] it says its out for delivery! is there any way to have this intercepted? or rerouted? I dont mind getting it the next day to the new address [speaker001:] It shouldn't be a problem, we handle this issue all the time. [speaker002:] ok! [speaker001:] I'll just need your username, email, and order ID. [speaker002:] chloezhang745 chloezhang745@email.com Order ID: 8967245192 [speaker001:] Okay, what is the new address? [speaker002:] 2000 2nd Ave Brighton, WA 3257 [speaker001:] Okay, it may take a few extra days but the package has been rerouted. Is there anything else I can help with? [speaker002:] ok thank you! i dont mind! no that is all! [speaker001:] Have a wonderful day! [speaker001:] Hello, how can I help you today? [speaker002:] I went ahead and signed up for the premium subscription, I was charged twice though and want the second refunded [speaker001:] Glad to help. May I have your full name please? [speaker002:] Chloe Zhang [speaker001:] thanks Chloe. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] CXTHNDWKUD 2294113058 [speaker001:] Perfect. I also need your membership level to proceed further, please. [speaker002:] Gold [speaker001:] I am going to process the refund for you. [speaker002:] I appreciate the help [speaker001:] How much is the amount? [speaker002:] 40$ [speaker001:] a refund of $40 has been made to your account. Is there anything else that I can help you with? [speaker002:] that was all thanks [speaker001:] Have a nice day! [speaker001:] Hello. How can I help you today? [speaker002:] Hi My credit card keeps getting rejected and I don't know why I can't buy what I want [speaker001:] Oh I see. Let me see if I can help you with that. Can I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you Rodriguez. Lets try a few things first. [speaker002:] ok [speaker001:] Can I have you enter the CC info again. Let me know if that works. [speaker002:] No, it didn't. [speaker001:] Can you log out then back in and try? [speaker002:] That's didn't work either [speaker001:] Can you confirm the credit card is still within its expiration date? Did that help? [speaker002:] Oh, it wasn't I'll use another one thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that's it:] [speaker001:] Great. Let us know if you need anything else. [speaker001:] Hi, how can I help you? [speaker002:] Hello, I would like to know what the return policy is as I would like to order something soon [speaker001:] I can help with that. You just want information on our return policy correct? [speaker002:] Yes please [speaker001:] ok, one moment. Do you know your membership level? [speaker002:] Guest [speaker001:] ok, guest can make returns within 30 days of any purchases Your return privilidges increase with membership level Does this answer your question? [speaker002:] Ok, thank you so much [speaker001:] you're welcome Can I help with anything else? [speaker002:] That is all [speaker001:] Ok, have a great day! [speaker001:] Hi, how can I help you today? [speaker002:] Hello, I was wondering if you could tell me when the annual sale ends? [speaker001:] The annual sale occurs during the early months of the year usually during the last week of January. This year, the annual sale started on January 23rd and ended on January 31st. If you missed it this time around, please make sure to subscribe to our [speaker002:] Will you be having any similar sales? [speaker001:] No, we do not. We will offer promo codes from time to time to keep on the lookout for those. [speaker002:] How do I get those? [speaker001:] THey will just send them to you [speaker002:] Like through my phone? or a subscription service? [speaker001:] Through an email Is there anything else I can help you with? [speaker002:] No, thank you [speaker001:] Have a nice day! [speaker001:] Hello How can I help you? [speaker002:] Hi, I don't think the delivery time estimate that I was given is correct and I'd like to check the actual status of my order. Can you do that for me? [speaker001:] Sure, let me pull up your account. Could I have your full name or account id? [speaker002:] My name is Crystal Minh [speaker001:] And let me check on your order. Could I have your account id and order id? [speaker002:] Sure, my account id is VNJOMWTELW, and the order id is 7240566265 [speaker001:] Thank you [speaker002:] you're welcome! [speaker001:] And could I have your username and email address? [speaker002:] my username is peddlergal, and my email address is peddlergal@mail.com [speaker001:] So what was the delivery time estimate that you were given? [speaker002:] the order confirmation said it would be delivered in March 2021 so I'm pretty sure that isn't right! Surely it wouldn't take a year to get my jacket! [speaker001:] Let me check if that is right. According to the system your order is processing correctly and should be shipping soon. The email must have been sent by mistake. I apologize for the error. [speaker002:] Great, thanks could you send me a new confirmation with the correct date please, and change it in the order status online? [speaker001:] Sure [speaker002:] thank you so much! [speaker001:] Is there anything else I can help you with? [speaker002:] no, that was all I needed help with today, thank you! [speaker001:] Have a good day. [speaker001:] Hello! How may I help you? [speaker002:] Hello! My name is Chloe. I'm reaching out today to inquire about the status of my package. The tracking said it was delivered but I have not received it. [speaker001:] Sure! May I have your full name? [speaker002:] Yes, my name is Chloe Zhang. [speaker001:] Thank you, Chloe. [speaker002:] If you could review the order status I would appreciate it. [speaker001:] May I now have Username, Email and Order ID in order to see the order? [speaker002:] Sure! My username is cz477514. My email address is: cz477514@gmail.com and my Order ID is 1442889983 [speaker001:] It seems this was an error on our part and it has not yet come. How long have you been waiting for it? [speaker002:] That is sad news. I have been waiting for 5 days now. [speaker001:] It usually is not considered missing or late until past a week. It should come any day now. If not we can replace it for you. [speaker002:] At this point I am concerned as this is highly unusual. It would be most appreciated if you could arrange a replacement shipment. [speaker001:] I am sorry, I cannot do so until it has been over a week. The email you got that it came was also shown to be incorrect by our system. If you could wait just a few more days it should arrive. [speaker002:] I see, is there a way an exception could be made? If the missing package ever arrives I will be sure to send it back, at least this way I can be sure of it. [speaker001:] It's telling our system you should still get it any-day now. I cannot issue a new order at this time. Very sorry. Is there anything else I can help you with today? [speaker002:] I understand, no worries. I hope it arrives! I have no further questions today. Thank you for your patience. [speaker001:] Thank you! Have a good day! [speaker001:] hello [speaker002:] Hi, how can I help you [speaker001:] The item I ordered is out of stock can you see if you can get this delivered? [speaker002:] yes, I can help with that Have you ordered other items already? [speaker001:] no just this one item [speaker002:] What item is it? [speaker001:] a tommy hilfiger shirt [speaker002:] Can I have your full name or Account ID please? [speaker001:] Albert Sanders [speaker002:] Also, I will write up a report to let our purchasing department know so they can do a better job [speaker001:] ok, but what are you going to do about my order I would like to have this delivered as soon as possible [speaker002:] I'm going to see if I can place the order for you [speaker001:] ok [speaker002:] it's on back order, but I can order it and it will ship to you as soon as it becomes available [speaker001:] what happens to my previous order then? [speaker002:] Did you already order the out of stock item? [speaker001:] yes oh wait. no the order didn't go through [speaker002:] Ok great! Let me order it now so it will be expedited [speaker001:] ok. thank you [speaker002:] Should i just use the credit card on file in your account? [speaker001:] yes, please do [speaker002:] Ok, you will get the Shirt as soon as we get it in stock. Since I ordered it, you will have priority. [speaker001:] great thank you so much for your help [speaker002:] You're welcome! Can I help with anything else? [speaker001:] no, that was all [speaker002:] ok, have a great day! [speaker001:] you too, bye [speaker002:] bye [speaker001:] Hi, how can I help you? [speaker002:] Hi there! I was wondering if you could please help me out with the status of my subscription. [speaker001:] Of course, can I have you name and account number please [speaker002:] Name: Albert Sanders [speaker001:] Thank you, I will look into that. [speaker002:] Account #: 1FMGZZUJ32 [speaker001:] What about your subscription status would you like me to look into? [speaker002:] Thanks for asking! So I would first like to see if my subscription is active. Also I was wondering if you can please verify if my payment to the subscription wen't through. Lastly I'd like to know when that will pop up on my account please. [speaker001:] Your subscription is not active. The payment has not gone through there is a balance of $55 due today. [speaker002:] Ahhh I see. THanks for letting me know. May I pay the subscription few and activate my subscription now? [speaker001:] Yes, I can take care of that for you. Can I have the credit you would like to use? [speaker002:] Thanks! [speaker001:] Do you have that credit card number? [speaker002:] I do not. Sorry! Do you happen to have a card on file? Is it possible to charge that? [speaker001:] Yes, I can do that. [speaker002:] Awesome! Thank you so much. You have been very helpful [speaker001:] Your account is now up to date. Id there anything else I can do for you? [speaker002:] Yes please. One more question [speaker001:] Sure [speaker002:] I'd just like to know when the payment will be reflected on my account [speaker001:] It should be reflected today, The payment has been made [speaker002:] Sounds good! That is all. Thanks [speaker001:] Have a good day. [speaker001:] Good afternoon! How can I be of assistance today? [speaker002:] Hi. I want to see my shopping history, but I forgot my password. Can you help me? [speaker001:] Of course! One moment, please. While I search for a solution, can you please send me your full name or account ID? [speaker002:] My name is Crystal Minh. My username is cminh526. [speaker001:] I've pulled up your account. Since I have your username, I can start the next step. Please note I won't be able to recover your old password, but I'm going to give you a new temporary password that you can then change to whatever you would like. For security, we recommend doing [speaker002:] Okay. THanks. [speaker001:] Can you send me either your PIN number or the answer to your security question as a final security check, please? [speaker002:] My PIN is 792141 [speaker001:] Thank you very much...here is your new password: 9ab1ikajp7 Can I help you with anything else? [speaker002:] Thanks. That is all I needed. [speaker001:] Okay, have a great day! [speaker001:] Hello, how may I help you? [speaker002:] yes u would like to know what will happen if i'm late on my payment for my subscription [speaker001:] We charge a late fee for payments not made on time. It's $2 per day that you are late. Gold and Silver members get a 5 day grace period per month where we won't charge the late fee. [speaker002:] Okay just trying to make sure i got the correct information. Since i I'm a sliver member i get a 5 day grace period with no late fees? [speaker001:] That's correct Is there anything else I can do for you? [speaker002:] thank you no that will be all [speaker001:] Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] I'm trying to order something that is out of stock, is there any way you can help me order it still? [speaker001:] Let me see what I can do. Can I get your full name or account ID? [speaker002:] Joyce Wu is my name [speaker001:] What is the brand and type of item? [speaker002:] It's a Tommy Hilfiger Jacket that is $59 [speaker001:] I am going to write up a report to our purchasing department and let them know of the issue. [speaker002:] Oh great, thanks! [speaker001:] Is there anything else you needed? [speaker002:] I think I'm good, will purchasing be able to ship the jacket to me? [speaker001:] No, they will just be able to get the item back in stock. If you want, I can back-order the item for you? [speaker002:] That would be great! [speaker001:] The item would ship as soon as it gets back in stock [speaker002:] Perfect! [speaker001:] Do you want to use your card on file? [speaker002:] Yes please [speaker001:] Great, I have placed that order for you. [speaker002:] That's all i needed today, thank you so much! [speaker001:] Have a great day [speaker001:] Thanks for contacting AcmeBrands. How can I help you? [speaker002:] Hi! For some reason my cart is not updating. [speaker001:] Can you try to refresh the page and add the item again? [speaker002:] Let me try. Nope, it's not doing anything. [speaker001:] Can you try to log out and log back in? [speaker002:] I'm trying, one moment. Yes, it's working now. That's amazing. Thanks a lot. [speaker001:] Great, is there anything else I can help with today? [speaker002:] I'm thru now. Thank you. [speaker001:] Thank you, have a great day! [speaker001:] good morning, how can I help you? [speaker002:] Hi. My name is Rodriguez Domingo. I have a question about these Michael Kors jeans for $69. What is the process to remove a grass stain from them? [speaker001:] sure, tell me about it ok, one moment. ok i am going to indicate the process to remove those stain. [speaker002:] Ok. [speaker001:] soak a household sponge in undiluted white vinegar and dab lightly on the stained area. Dry with paper towels and repeat the treatment as needed. additional to this to preserve the color, reverse the jeans inside out, and then throw your jeans in the washing machine and launder That would be all Mr. Rodriguez [speaker001:] Hello, how may I help you today? [speaker002:] Hi I had subscribed for this subscription shopping service I wanted to check the status of my account You see I received an email saying that the subscription has been added to my account even though I did not want it [speaker001:] Of course, I should be able to help you with that. [speaker002:] Thank you [speaker001:] May I have your full name or Account ID? [speaker002:] Joseph Banter [speaker001:] May I have your account ID and apparent Order ID please? [speaker002:] I do not have that information I would want the subscription removed please [speaker001:] I see, you received this from an email correct? [speaker002:] yes please That is correct [speaker001:] I understand, I will now enter this info into our system and see what it says, one moment. [speaker002:] Thank you [speaker001:] According to the system, you are not subscribed. I would check that email, I believe you will notice it is not from the official AcmeCorp marketing team. There has been a rise in these attempted phishing emails. [speaker002:] I see Thank you Appreciate your help [speaker001:] Of course, if you end up seeing an actual charge on your account, please do not hesitate to recontact us and it will be taken care of. Is there anything else I can help you with today? [speaker002:] That is all.Thank you [speaker001:] You have a wonderful rest of your day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] need my order now! can I change to voernight overnight* delivery [speaker001:] OK. Let me check for you. [speaker002:] hello? [speaker001:] May I have your full name or account ID [speaker002:] Sanya Afzal Account ID: 4TYSUW4TAP [speaker001:] May I have your order ID [speaker002:] 2423727718 [speaker001:] What is the shipping status? [speaker002:] in transit i think" can I chnage it its so cold now i need a jacket asap [speaker001:] The shipping cannot be changed if in transit. But, in transit means you will get either today or tomorrow at the latest. Hope this answers your question. [speaker002:] really? there isnt anything you can do\ even if i pay extra [speaker001:] Sorry. I have no way of getting to the package. It is in the hands of the delivery service and they are already en route. [speaker002:] ok thanks anyways [speaker001:] OK. Have a great day. [speaker001:] HI! I was calling to check the status of my refund please. I have been expecting this refund and wanted to double check [speaker002:] hi, how can I help? sure. what is your name? i totally understand! [speaker001:] Joyce Wu [speaker002:] can I have your username, email & order ID please? [speaker001:] joycewu2 joycewu2@email.com Order ID: 6864160061 [speaker002:] the system is showing that the refund that you asked for via chat is complete! you should be able to see it in your account very soon I hope that helps [speaker001:] I see. what was the method of the refund please [speaker002:] what would you prefer? [speaker001:] the credit card on file please [speaker002:] ok. you should see that soon [speaker001:] Thank you Appreciate your help [speaker002:] is that is today? [speaker001:] Yes. Thank you [speaker002:] have a good one! [speaker001:] Hi [speaker002:] how may i help you? [speaker001:] I would like to submit a complaint yesterday the calvin shirt was cheaper than today [speaker002:] i see, i can help you with your dispute over yesterdays prce [speaker001:] I couldnt buy it yesterday [speaker002:] may i have your name? [speaker001:] ok Norman Bouchard [speaker002:] may i also have your account and order id? [speaker001:] m3xi2jkwjv 1509742761 [speaker002:] thank you [speaker001:] yw [speaker002:] unfortunately, our prices fluctuate based on our set vendor prices, and demands. price surges can happen on items as well. there is not much we can do [speaker001:] oh this makes me sad [speaker002:] i am able to give you a 1 time promo code for the price difference. DC37X is the code [speaker001:] yay that would be super! Thank you [speaker002:] is there anything else i can help you with [speaker001:] no [speaker002:] have a nice day [speaker001:] Hello. How can i help you today? [speaker002:] hi [speaker001:] Hello. How can i help you today? [speaker002:] I would like to verify the items that are being shipped [speaker001:] Did you receive an email from us indicating something was wrong? [speaker002:] What i ordered are different from the mail i received [speaker001:] Okay. I understand give me one moment please Can I get your full name and account ID? [speaker002:] Alessandro Phoenix [speaker001:] Okay. I also need your account ID and order ID Are you there? We do have a lot of customers waiting If I don't hear from you soon I will have to disconnect this chat. [speaker001:] Hi! How can I help you today? [speaker002:] I'm interested in purchasing some Tommy Hilfiger jeans, but I have a question. [speaker001:] Sure thing, I'd be happy to help! What is your question? [speaker002:] Are the jeans dark blue or black? It's really hard to tell from the picture. [speaker001:] One second, I think I can find the answer for you. Hm, it seems that there is some information about the specific colors that are available, but not about whether the jeans are specifically dark blue or black. These jeans do come in a variety of colors, including deep sea, indigo, equinox, india blue, and sky blue. They're also available in dirt brown, quartz stone, and jet black. [speaker002:] Ok. So I get can them in either black or dark blue. Correct? [speaker001:] Yep! As long as the item is in-stock on the website. [speaker002:] Great. Thank you so much [speaker001:] No problem! Is there anything else I can help you with? [speaker002:] That was it. Have a nice day [speaker001:] You too! Thank you! [speaker001:] Hi, How can I help you today? [speaker002:] Yes, I'd like to know more about the Guess Boots that cost $54 [speaker001:] Ok great, I can help you with that. What do you want to know exactly about those boots? [speaker002:] About how long do the boots take to wear in? [speaker001:] One moment please. Ok, I have your answer [speaker002:] Yes [speaker001:] The Guess boots wear in a bit faster than other brands. They take around 40 to 60 hours. I also recommend applying boot oil 2 3 times the first week to treat the leather [speaker002:] Thank you [speaker001:] Would you like a few tips? [speaker002:] Sure [speaker001:] We reccommend not wearing the new boots for an entire day. Start by wearing them for 2-3 hours a day over a couple of weeks. [speaker002:] thank you very much. I can't wait to wear them! [speaker001:] Can I help you with anything else today? [speaker002:] nope that's it. thank you [speaker001:] Okay, Have a great day! [speaker001:] Hello [speaker002:] Thank you for shopping with AcmeBrands! How may I help you? [speaker001:] I have an issue I need help with I was charged for a order I never placed [speaker002:] That is a problem! May I have your full name? [speaker001:] Norman Bouchard [speaker002:] What does the charge say? [speaker001:] its for a calvin klein jacket $79 [speaker002:] I see. May I get your username, email address, and order ID? Then we can find out what happened. [speaker001:] normanbouchard964 normanbouchard964@email.com 01 whoops 0139946915 [speaker002:] Unfortunately, that charge is valid. What membership level do you have? [speaker001:] bronze how is it valid if I did not order it? [speaker002:] It appears that this purchase was made from your account and at this point, there is nothing I am able to do. I'm very sorry. [speaker001:] Hmm this is a fraud charge. Ok I will have to cancel my service thank you [speaker002:] I'm sorry I couldn't be of more help. [speaker001:] How can I help you? [speaker002:] Hi, What is your refund policy? [speaker001:] Did you already make a purchase or are you just looking for general information? [speaker002:] I am looking for general information. I am a new customer [speaker001:] Okay, refunds are available for items that have not yet shipped. A refund will be issued for all valid purchases with confirmed order ID. [speaker002:] okay. What if I receive the item and it doesn't fit can I return then? [speaker001:] Okay, so are you asking about returns or refunds? [speaker002:] refunds. Would I get a refund if I returned an item that didn't fit? [speaker001:] Well returns are based on membership level. Gold members are allowed unlimited returns. [speaker002:] oh okay. So as a guest I can only get a refund if I cancel before it ships [speaker001:] No, at the guest level you would have 30 days to return. Did I answer all your questions? [speaker002:] okay. I think that answers my question. Sorry for being difficult Thats all for today. Thank you for your help [speaker001:] No worries. Have a great day! [speaker001:] hello, how can i help you [speaker002:] I can't acess my acount since I lost my phone for two facotr authentication can you reset it for me [speaker001:] I will be happy to help you with that. Can i get a full name [speaker002:] Crystal Minh [speaker001:] Okay, i found your account. Now can i get your email so i can send you the reset code. [speaker002:] i dont remember which one i Used, sorry. i [speaker001:] Can i get your pin number. and the answer to the security question about your mother's maiden name [speaker002:] Martinez for the security question, never knew a pin? [speaker001:] Okay, your reset code will be sent to the address on file. I will also be sending a link about basic security practices to keep you safe. Do you need any more help? [speaker002:] thanks all set [speaker001:] Have a great day [speaker001:] hello [speaker002:] AcmeBrands, how may I help you? [speaker001:] I am interested in buying a jacket but I noticed that the price is much higher today than it was yesterday is there anyway I can get yesterday's price? [speaker002:] I am sorry to hear that. Let me see what I can do. Could I have your full name or account id? [speaker001:] David Williams [speaker002:] Could I have your account id and order id to verify your identity? [speaker001:] account ID is 4RM5XDHSOH and order ID is 4215701805 [speaker002:] Thank you I am sorry, but it does seem like the price did change. The system changes the price of the items depending on its algorithm. There is nothing we can do to change it back. [speaker001:] I know that the price did change well can you give me a discount then [speaker002:] Yes I can [speaker001:] it was $49 yesterday and $54 today [speaker002:] I can offer you a promo code of 20% Is that okay? [speaker001:] ok that would be very generous of you [speaker002:] The following promo code of 20% off is 39X3G [speaker001:] thank you [speaker002:] Can I help you with anything else? [speaker001:] no that was all [speaker002:] Have a good day. [speaker001:] Hello. How may I be of assistance for you? [speaker002:] Hi I'd like to figure out when a promo code I just got expires I'm trying to go shopping for a new wardrobe but I gotta wait til I get my stimulus check [speaker001:] Sure. Let me look tha tup for you. [speaker002:] Terrific, thanks! [speaker001:] Our promo codes are good for 7 days as of the issuance date. They cannot be used on jewelry though. [speaker002:] Okay, that's fine. I wasn't planning on getting a new ring until next month, What about shirts? [speaker001:] You can use it on shirts. [speaker002:] Great! Thanks for that information. You're a big help. [speaker001:] Anything else I can help you with? [speaker002:] That was it, thanks again God bless you [speaker001:] Great. Have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] Do the boots you sell come with a warranty? specifically the Michael Kors boots [speaker001:] Glad to help. May I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] Yes, they do come with a warranty for 12 months from date of purchase. [speaker002:] thank you that's all I needed [speaker001:] Have a nice day! [speaker001:] Hello How can I help you? [speaker002:] Hi, my ordered boots doesn't fit me. it hurts [speaker001:] I am sorry to hear that. I will be glad to help you. Could I have your full name or account id to pull up your account? [speaker002:] Name: Rodriguez Domingo Order ID: 2655303633 [speaker001:] Could also have your username and email address? [speaker002:] I am sorry I haven't [speaker001:] Could you tell me the membership level and the day of purchase? [speaker002:] Gold [speaker001:] Ok I will need your shipping address [speaker002:] ok my adress is 7127 Woodshore St Monterey, CA 30688 [speaker001:] Where you would you like to drop off the package? it can by mail in store or ups drop off center [speaker002:] ok How can I drop off the package in store is good for me [speaker001:] Just take it to the store in Monterey, CA [speaker002:] ok thank you very much [speaker001:] Is there anything else I can help you with? [speaker002:] no thank you bye [speaker001:] Have a nice day [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] I need to check the status of my order. I haven't received it yet. [speaker001:] Sounds like your order has shipped, but hasn't arrived yet. Can you give me your full name or account ID please? [speaker002:] Rodriquez Domingo [speaker001:] Thank you Rodriguez, can you also give me your username, email address, and order ID? [speaker002:] rdomingo190 rdomingo190@email.com 1848630984 [speaker001:] How many days have you been waiting on your order? [speaker002:] nine days [speaker001:] In that case, we will send you a new order. Can you give me your address please? [speaker002:] 6180 Primrose Ave Brighton,TX 91889 [speaker001:] What was the brand and type of product you had ordered? [speaker002:] Tommy Hilfilger Boots and a Calvin Klein jacket [speaker001:] Thank you I have placed a new order for those items to be sent to the address you provided. Is there anything else I can help you with? [speaker002:] No, that's all for today [speaker001:] Thank you, have a great day! [speaker001:] Hello, how can I help you? [speaker002:] I need to return an item I ordered by mistake. [speaker001:] Okay, can I get your full name, order ID, and account ID? [speaker002:] Crystal Minh Order ID: 6033462175 Account ID: HB1LNTBGYE [speaker001:] Can I get your username and email to validate the purchase? [speaker002:] Username: cminh014 cminh014@email.com [speaker001:] How would you like your refund? The choices are gift card, credit card refund, add value to your account or paper check? [speaker002:] credit card on file please [speaker001:] How much should the amount of the refund be? [speaker002:] $79 [speaker001:] Is there anything else I can help you with? [speaker002:] No, thank you for your help. [speaker001:] Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Do you offer overnight shipping? [speaker001:] Let me help you with that. We do offer overnight shipping. Are you in the USA? [speaker002:] Can you tell me what the cost is? I need an outfit ASAP for event this weekend. [speaker001:] Sure [speaker002:] Yes, I am in Baltimore WA [speaker001:] For 5 pound or less it is 39.99 For 10 pounds or less it is 54.99 All other items are 69.99 Can I help you with anything else? [speaker002:] No, that is what I needed to know. Thanks for your help! [speaker001:] Have a good day. [speaker001:] Hi, how may I help you? are you there? [speaker002:] I ordered the wrong I thought i was gonna need the blue jacket but I am wearing something else so I need the black [speaker001:] ok, do you want to get a refund? [speaker002:] I want the black jacket I need to see if it has been shipped yet I need to change it [speaker001:] ok, one moment please Can I have your full name or Account ID please? [speaker002:] yes Alessandro Phoenix FBEY4C19DK [speaker001:] Thank you [speaker002:] Youre welcome [speaker001:] Do you know your Shipping Status? are you there? [speaker001:] Hi there.... [speaker002:] Thank you for contacting Acme. How can I help? [speaker001:] I signed up for a premium subscription recently. I looked at my billing statement yesterday and noticed that I was double charged. Is there anything I can do about that? [speaker002:] Oh, I'm sorry to hear that. Let me take a look and see if I can clear this up [speaker001:] Thank you.:] [speaker002:] May I gather some information from you to verify the account details? [speaker001:] Absolutely. [speaker002:] I'll need your full name, Account ID, and the Order ID of any recent purchase [speaker001:] My name is Rodriguez Domingo. My account ID is YBGEUK7NYU My order ID is 2471080431 [speaker002:] Thanks, Mr. Domingo and what is your membership level with us? [speaker001:] It's Silver. [speaker002:] How much were you overcharged by? [speaker001:] $19.24 It just appears twice like it was a glitch or something charging me twice for the subscription. [speaker002:] Yes, I'm very sorry about that I can see the problem in our system, now [speaker001:] It's alright, things happen. [speaker002:] I'll refund that to you right away [speaker001:] Thank you I really appreciate that. [speaker002:] And you're all set. Is there anything else I can help with? [speaker001:] No that was it, thank you so much for your help!:] [speaker002:] You're welcome. Have a great day [speaker001:] Hello, how can I help you? [speaker002:] Hello, I've been trying to buy this pair of Tommy Hilfiger jeans for two months now and it always seems to be out of stock. [speaker001:] I am sorry to hear about that. Can I get your full name or account Id please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you. I am going to write a report up to the purchasing team and let them know about the issue. They are a great team and are very responsive. [speaker002:] Is there any way for you to order them or do I have to wait until they fix it? [speaker001:] I can back-order the item for you. As soon as it is available it will ship. [speaker002:] That would be great [speaker001:] Do you want to use the card that is on file? [speaker002:] Yes please. [speaker001:] I have successfully purchased the item for you! [speaker002:] That's awesome, thank you so much! [speaker001:] Is there anything else I can help you with? [speaker002:] That's all, thanks [speaker001:] Have a great day [speaker001:] Hello, how can I help you? [speaker002:] Hello I would like to remove the second item from my order My lover does not like it afterall. [speaker001:] Aww, I'm sorry to hear that. Can I please have your name? [speaker002:] Joyce Wu [speaker001:] Is this a return or have you not yet placed your order? [speaker002:] its a return order id is 040402051 [speaker001:] Okay, can I have your username and email address? [speaker002:] joycewu@email.com Joyce Wu [speaker001:] THanks Ms. Wu and what is your membership level? [speaker002:] guest [speaker001:] Okay and when did you make this purchase? [speaker002:] 021620 [speaker001:] Ms. Wu, I do apologize but the 30 day return window has expired. [speaker002:] ok thank you [speaker001:] Is there anything else I can help with? [speaker001:] Hi! How can I help you today? [speaker002:] The website is running too slow. [speaker001:] Okay, I can look into that for you. Can I please have your name? [speaker002:] Joyce Wu [speaker001:] Great. I'm going to write up a report for our Website team to look into. Joyce, can I have you log out of your account and try to log back in again? [speaker002:] Thanks!! It worked. [speaker001:] Awesome! Is there anything else that I can help with? [speaker002:] no [speaker001:] Have a great day, Joyce! [speaker001:] Hello, how may I help you today? [speaker002:] Hello. I have a big issue with my premium subscription I was already having a really hard day today. My kids are home because of the virus and I'm trying to work from home, and everything is just so hard. Then, I saw that you had charged me twice for my subscription That's not fair! I am not going to pay twice! You need to fix this! [speaker001:] I'm sorry for the inconvenience, can I get your full name, please? [speaker002:] Crystal Minh [speaker001:] Thanks, Crystal, I'll also need your Account ID and Order ID. [speaker002:] my account is TTNP7OPMNU my order is 1208103826 [speaker001:] Thank you, and may I know your membership level? [speaker002:] Bronze [speaker001:] Okay, let me check the system here to see what's going on. It does appear that this is a mistake on our end, if you could confirm the amount you were overcharged I can reverse it right away. [speaker002:] Okay I was charged $120 My subscription was only supposed to cost $60 [speaker001:] Okay, I've issued your refund of $60. Is there anything else I can help you with? [speaker002:] Oh good I am glad to know that I won't be charged twice, on top of everything else that I'm dealing with right now I don't need anything else [speaker001:] Have a good day! [speaker001:] Hi, AcmeBrands here. How can I help you? [speaker002:] Hello I want to see my shopping history But I forgot my password [speaker001:] Okay, can I have your username? [speaker002:] Yes my username is crystalm686 [speaker001:] I will also need your full name or account ID. [speaker002:] My name is Crystal Minh [speaker001:] Thank you. I can't get your old password, but I can generate a new one for you. I will need either your PIN number or your security question answer. [speaker002:] Ok my security answer is Martinez [speaker001:] Thank you, here is your new password: ggbszawojpk [speaker002:] Thanks! Now I have to go change it. I appreciate it. [speaker001:] You're welcome, is there anything else you need? [speaker002:] No, that's all thank you [speaker001:] Okay, have a nice day. [speaker001:] Hi, what can I do for you? [speaker002:] Hi, i can not access my account because i have forgotten my username [speaker001:] Okay I can help you with that. Can i have you name please [speaker002:] Albert Sanders [speaker001:] Okay to verify your identity, I need your zip code and phone number please [speaker002:] Phone Number: 613-5413 | zip code: 21735 [speaker001:] Okay thank you, your username is asanders1 Is there anything else I can do for you? [speaker002:] Okay, thank you so much No that was al, thank you again for your help [speaker001:] Have a nice day [speaker001:] Hello [speaker002:] Hello, how can I help you? [speaker001:] Can you tell me the status of my order? [speaker002:] Sure, can you give me your full name or account ID. [speaker001:] Albert Sanders [speaker002:] What would you like to know about your order, Mr. Albert? [speaker001:] What's up with it? I haven't gotten it and I placed it 9 days ago [speaker002:] I understand, please wait a moment. [speaker001:] ok thanks [speaker002:] Ok, Mr. Albert could you give me your username, email and order ID please. [speaker001:] as455102@email.com SRLBN4DON9 7900004871 [speaker002:] Ok it seems that your username is wrong, you could confirm that it is well written please. [speaker001:] as455102 sorry about that [speaker002:] don't worry. Ok everything in order, sometimes the products have a delay in their arrival, let me write down the time that you mentioned to me. [speaker001:] thanks can you just see if they can send it again? [speaker002:] Ok as the order takes more than a week let me order a new shipment to your address. Please indicate your location Mr. Albert. [speaker001:] 4909 Lincoln Ave San Lima, MI 59249 [speaker002:] Tell me which product and brand do you buy? [speaker001:] michael kors boots calvin klein jacket calvin klein boots [speaker002:] anything else? [speaker001:] no [speaker002:] Ok everything ready. Any other questions? With this, your problem is resolved, Mr. Albert. If you have no other questions I hope you have a good day, thanks for your patience. [speaker001:] Hello, how may I help you? [speaker002:] I would like to add a shirt to my order [speaker001:] I can help you do that, could I get your full name, please? [speaker002:] Albert Sanders My order ID is 6346584849 [speaker001:] Thanks, Albert. I'll also need your Account ID. [speaker002:] A6RMMV8AHXY9J sorry wrong number it is 6346584849 [speaker001:] Could you double check the account ID for me, please? I couldn't find your order but I think you gave me the same order number twice Are you there? [speaker001:] hello, how can i help you [speaker002:] Hello, I'm trying to buy a Calvin Klein jacket but it's out of stock. Do you know when it will be back in stock or how I can get it? [speaker001:] I will be happy to help you out but can i get full name first [speaker002:] Sanya Afzal [speaker001:] I will be notifying the internal team about this out of stock so they can do a better job [speaker002:] Alright, thanks I guess [speaker001:] We should get the item in soon. Would you like me to back order the item? so that it ships when it is available again? [speaker002:] Yes that would be great. [speaker001:] Do you want me to use the card that is on file? [speaker002:] Yes please. [speaker001:] Okay I made the purchase for you and it will ship asap when it is in. [speaker002:] Thank you so much. [speaker001:] do you need anymore help? [speaker002:] Nope [speaker001:] have a great day [speaker001:] Hi! How may I help you today? [speaker002:] I'm trying to buy some items from your site but they're always out of stock [speaker001:] I am so sorry that is happening. Let me see what I can do for you Can I have your name [speaker002:] How can I buy what I want if it's never available? Why is it still listed if it's not going to be available? Joseph Banter [speaker001:] I have notified I purchasing team of the issue. That is not acceptable. We will do a better job with this Please check on our site tomorrow [speaker002:] Will there be more stock tomorrow for sure? I don't want to check just to find out everything is still out of stock It's really frustrating when this happens multiple times [speaker001:] Yes! We will get it taken care of. That is not the standard we want to have I agree it is frustrating. For the inconvience, I have given you a promo code for 20% off T3D8M [speaker002:] I appreciate that, although it won't mean anything if your products reman out of stock and unavailable for purchase. [speaker001:] That will be fixed tomorrow Was there anything else I can help with today [speaker002:] I sure hope so. Nope, that's it. [speaker001:] Enjoy the rest of your day [speaker001:] Hello, how can I help you today? [speaker002:] i'm concerned that the paymentt method is wrong for my order [speaker001:] Glad to help. May I have your full name please? [speaker002:] Joyce Wu [speaker001:] Thanks Joyce. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] Account ID: TN3RF6NSN3 Order ID: 7742568152 [speaker001:] Perfect. What is the shipping status? [speaker002:] In Transit [speaker001:] Okay, what payment method do you want to change to? [speaker002:] I used paypal but I would like to use google pay [speaker001:] Sorry our payment methods options include credit card, debit card and PayPal only for the time being. [speaker002:] ok well i guess i'll keep it as paypal thanks for your help. [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] no thanks. that was all [speaker001:] Have a nice day! [speaker001:] Hello How can I help you? [speaker002:] Hi I need to return an item, it's the wrong size. [speaker001:] I will be glad to help you with that. Could I have your full name or account id? [speaker002:] I was on a diet but it didn't work as well as I hoped and I already got it. [speaker001:] I am sorry to hear that [speaker002:] The pants, Hilfiger, and they are expensive. [speaker001:] I will be glad to help get you the right size. Could I have your full name or account id to pull up your account? [speaker002:] Name: Rodriguez Domingo [speaker001:] Could I have your username and email address and order id? [speaker002:] Order ID: 0902695748 Email Address: rdomingo469@email.com Username: rdomingo469 [speaker001:] Thank you What is your membership level? [speaker002:] Gold baby [speaker001:] Ok I will need your address to sent you out a shipping label. [speaker002:] 9309 Lexington Ave Raleigh, WA 19644 [speaker001:] And would you like to drop it off at the center, in store or by mail? [speaker002:] I'll do it via mail. What's next? [speaker001:] Just attach the shipping label that we will send to the packaged item and drop it off at the post office [speaker002:] Thanks will do, goodbye. [speaker001:] You are welcomme Goodbye [speaker001:] How may I help you [speaker002:] I am looking at a pair of jeans and would like to know more about them [speaker001:] sure, what more would you like to know? and may i have your name? [speaker002:] Crystal Minh I would like to know if they are available in a larger size. [speaker001:] the jeans come in a variety of sizes, with the standard being 36". if the jean size is listed as empty, it is out of stock is there anything else i can help with? [speaker002:] Well I guess they are out of stock. That's all I needed. [speaker001:] have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I need to get a refund for this shirt. I don't want it anymore [speaker001:] Okay, let me check on that for you. Could I get your name or account ID please? [speaker002:] David Williams [speaker001:] Please provide me with your username, email address and order ID. [speaker002:] davidw67 davidw67@email.com 5286769079 [speaker001:] Thank you. What type of refund method do you prefer? [speaker002:] cc pls [speaker001:] I'll just need your account ID. [speaker002:] sorry no idea what that is [speaker001:] What is the amount for this refund? [speaker002:] $59 it's a Tommy Hilfiger shirt. what a mistake thanks! [speaker001:] Was that refund amount correct? [speaker002:] that is all i wanted, i appreciate your help yes, perfect [speaker001:] Okay, if there's nothing else I wish you a great day. [speaker001:] Hello, how may I help you today? [speaker002:] Hello! I really need help managing my shipping details. Unfortunately my llama farm had a fire so we had to relocate temporarily. [speaker001:] I am so sorry to hear that. How can I help you with your shipping? [speaker002:] I just need to change the address for the shippment. [speaker001:] I can certainly help you with that. Can you please provide me with your full name, username, email address, and order ID? [speaker002:] My name is Joseph Banter. My username is josephbanter369. The email address is josephbanter369@email.com. And my Order ID is 6224686652. [speaker001:] Thank you. And can you please tell me the current shipping status of your order? [speaker002:] It just says that my order has been received. [speaker001:] Great news. I am able to change your shipping address. Can you please tell me your new address? [speaker002:] Sure. The new temporary address is 6420 Circle Drive La Fayette, NY 1709 [speaker001:] Your order has been updated with your new address. Is there anything else I can help you with today? [speaker002:] Thank you so much! That will be all. [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] HI! I want to know when the annual sale ends [speaker001:] Sure, no problem. Please give me a moment to look up that information for you. The annual sale usually starts during the last week of January. This year's annual sale already started on January 23 and ended on January 31. If you would like to be kept updated about our annual sales, please subscribe to our newsletter. Is there anything else I can help you with today? [speaker002:] No thank you [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hello [speaker002:] Hi, I recently lost my phone and I'm locked out of my account. Can you help me reset my two factor authentication? [speaker001:] Sure I can [speaker002:] Great, my name is David Williams. [speaker001:] Give me your full name. I need your email address, I will send the reset code to your email [speaker002:] Unfortunately I don't remember my email address for this account, but I do have my PIN number. Would that work? [speaker001:] Yes [speaker002:] 788481 [speaker001:] I will send the reset code to the email saved on file you will be able to resolve your two-factor from there [speaker002:] Okay great [speaker001:] Have a great day [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] i think that i am missing 40 dollars of credits bc i read an email saying it [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Alessandro Phoenix [speaker001:] I apologize for the inconvenience, Alessandro. May I ask where your credits originated from? It may have been a subscription refund, a previous purchase, or a promotional package? [speaker002:] promotional package [speaker001:] Alessandro, I've checked our system, and it looks like you are indeed missing the credit you were expecting. I've generated a promo code that will give you $40 off your next purchase. The code is: D71JX Is there anything more I may help you with today? Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi I see a charge to my account but I didn't buy anything [speaker001:] Okay, I can help you with that [speaker002:] great [speaker001:] Was this charge related to a regular purchase, or was it related to a subscription? [speaker002:] hm It was a purchase of Guess boots [speaker001:] Okay, and this was a purchase that you did not make? [speaker002:] Correct [speaker001:] Okay, I can help with that, I'll just need to get some information from you first May I ask for your full name, username, email address, and the Order ID [speaker002:] sure David Williams Username: dwilliams565 dwilliams565@email.com Order ID: 5821094041 [speaker001:] And what is your membership level with us? [speaker002:] bronze hello? [speaker001:] Unfortunately, according to our systems, an order was placed from your account. Do you have family members who also use this account? [speaker002:] no [speaker001:] Sadly, there is nothing I can at this time, because the system does show a legitimate order. [speaker002:] : [ [speaker001:] All I can suggest is that you allow the package to arrive, but then contact us again on that day, and we'll be able to send you a prepaid shipping address so that you can return it for a refund. [speaker002:] Ok then I'll do that, I guess [speaker001:] I may also suggest changing your password, just in case [speaker002:] sure [speaker001:] But I'm sorry I couldn't be of any more assistance on this matter. Is there anything else that I could assist you with while we're here? [speaker002:] no, that's all Thanks [speaker001:] Okay, well have a good day, Mr. Williams [speaker001:] Hello. How can I help you today? [speaker002:] I need to confirm the shipping date on an order. I got an email saying it was going to be delivered at a different time frame than originally stated. [speaker001:] Okay let me look into this for a moment [speaker002:] I just want to check the status of the shipment [speaker001:] Okay so you got an email stating the delivery is different than the original date provided. You wish to confirm if the delivery will be as originally promised or as stated in the email? [speaker002:] Yes, I want to check the status of the shipment [speaker001:] Okay this is certainly something I can help with Can you provide me your Full Name and Account ID? [speaker002:] Norman Bouchard Account ID: HDMEH2Y0LO [speaker001:] Also the order ID please? [speaker002:] Order ID: 1660644535 [speaker001:] Okay I've pulled up your account and the order as well. Now I just need to validate the purchase. Can you provide me with your username and email address? [speaker002:] Username: nbouchard849 Email Address: nbouchard849@email.com [speaker001:] Okay I've validated the purchase. I'm going to confirm if it's going to arrive on the original shipping date. Okay it does look like the shipping date has changed due to unforeseen circumstances. The shipping information provided in the follow up email is correct. [speaker002:] O.k. thank you. I'm out of town that do so I'll make arrangements to get it picked up. Thanks [speaker001:] I've gone ahead and applied a slight discount for the inconvenience. is there anything else I can help you with today? [speaker002:] That was very nice of you. Thank you! That's all I needed. Thanks, have a nice day. [speaker001:] Have a good day yourself. Goodbye. [speaker001:] Hello. How can i help you today? [speaker002:] My name is Sir Rodriguez Domingo, III. I was charged TWICE for my subscription, which is simply unreasonable and irresponsible! [speaker001:] Greetings Sir Rodriguez Domingo, III. My name is Rufoldo, VII. I'll be assisting you today. I agree that does sound very unreasonable. Let's find out what went wrong. Can you please provide me with your account ID and order ID? [speaker002:] I suppose you think that being 7th in line is prestigious, hmmm? Horsefeathers! RX3MWKSQE7 5779093850 [speaker001:] My family line is determined by blood sports not lineage I'll have you know. And Horse feathers are my favorite delicacy. [speaker002:] BRUTE! [speaker001:] I've verified your identity successfully. I did have my doubts. Tell me then, Sir Rodriguez Domingo, III, what is your membership level? [speaker002:] Young man andor woman, don't make me escalate to your surely-incompetant manager! Well... I'm presently a Guest member, but clearly that was the right choice, seeing how incompetant your company is! [speaker001:] I've asked our greatest seers Dvined into the cosmic truth and unfortunately this was not a mistake. You were billed the correct amount. Is there anything else I can do for you today? [speaker002:] You may imagine me tapping my foot impatiently and with great fury! [speaker001:] I imagine it. [speaker002:] Charged twice? TWICE is correct?! Escalate me to your manager, poste haste! [speaker001:] How foolish of you to assume that I am not the manager Worry not peon. I will have the CEO of Acme email you about this matter. [speaker002:] Well, it takes a foolish one to know one. MAKE IT SO. [speaker001:] I have "Engaged" in said action Have a great day [speaker001:] Hello! Thank you for contacting us today! How can I help you? [speaker002:] I was wondering if there's any way you can extend my premium subscription a little longer I could really use some more time to save the money, but I can't afford to renew the subscription right now [speaker001:] Sure. Can I get your name please to pull up your account? [speaker002:] Joseph Banter [speaker001:] I will also need your Account ID and Order ID please? [speaker002:] IPZ4K0QZC6 1844264481 [speaker001:] Great! Joseph can you tell me what your membership level is? [speaker002:] now it's back to guest but it used to be Silver [speaker001:] I just want to verify. Your membership is currently Guest? [speaker002:] Yes [speaker001:] Unfortunately because your membership level is only Guest we cannot offer an extension. I apologize for that. [speaker002:] I just need a little more time to get the money together for a premium membership there's nothing you can do? [speaker001:] I can have my manager contact you about this if you'd like. [speaker002:] okay [speaker001:] I would just need a phone number where my manager could reach you. [speaker002:] 253-0616 [speaker001:] Okay I will make sure to let my manager know to contact you. [speaker002:] okay thank you! [speaker001:] Is there anything else I can help you with today? [speaker002:] no, that's it [speaker001:] Thank you and have a great day! [speaker001:] Hello, thank you for contacting us. How may I help you? [speaker002:] Omigod omigod omigod, please help me! [speaker001:] Whats wrong? [speaker002:] I am such a ditz! My brother's birthday is coming up and I completely forgot to buy him a gift. I'm thinking of one of the Calvin Klein jackets, but I gotta know: how much do y'all charge for gift wrapping? [speaker001:] Sure thing I'll be able to help with that. Gift wrapping is a per item charge of 4.99 so since you'll jut be getting the jacket it would be 4.99. Please noe that for a larger Item gift wrapping might not be available but you should be fine. We can also add messages to gift wrapping options if you would like. Up to 300 characters. [speaker002:] Ohhhhhh, okay. So if I buy 3 jackets [because he's a pain to shop for and I dunno his size], it would be $4.99 apiece? [speaker001:] In that case it would be 14.97 [speaker002:] UGH! He isn't worth it, haha. I'll just get him a gift card. Thanks for your help! [speaker001:] Haha, not a problem. I'm glad I could help. Did you need anything else? [speaker002:] That's it. Cheers! [speaker001:] Have a great day! [speaker001:] Good afternoon, how can I help you? [speaker002:] Hi. My name is Joyce Wu. My Order ID is 4671165253. I would like to return this Guess shirt for $59. [speaker001:] I understand Mr. Joyce, could you tell me the reason? [speaker002:] The shirt arrived with a stain on it. [speaker001:] ok, additional to this would give me your username and email [speaker002:] Sure. My username is jwu43590, and my email is jwu43590@email.com. [speaker001:] ok, would you give me your membership level please [speaker002:] gold [speaker001:] ok, I will start the return would give me the full address [speaker002:] My address is 6335 Circle Drive, Newark, CA 62285 [speaker001:] How would you like to process the return? by mail, in store or Drop off center [speaker002:] mail [speaker001:] all set Mr. Joyce a pleasure to help you [speaker001:] Hello. how may I help you today? [speaker002:] Hey, so I'm trying to get this shirt but it's always out of stock. Every time I check, it's not available. What's going on? [speaker001:] Its possible that we are out. What shirt are you looking for? [speaker002:] It's a Tommy Hilfiger shirt; it's $64 I really want it [speaker001:] I can let the purchasing depart know so they can get some more in stock. May I have your name please? [speaker002:] Sure, it's Sanya Afzal [speaker001:] I can also place an order for you so that when it comes it we can ship it to you. [speaker002:] So, will I get a notification? I don't want to just be charged for it right away. [speaker001:] Do you want me to order this for you? You will be charged right away. [speaker002:] Okay, that's fine. [speaker001:] Will you use the same CC that is on file? [speaker002:] Yeah, that works for me. [speaker001:] Ok I placed that order. As soon as we get it in we will ship it to you. [speaker002:] Any idea approximately when it will be back in stock? [speaker001:] Not sure. Depends on Tommy Hilfiger Anything else I can help you with? [speaker002:] That was it, thank you. [speaker001:] Great. Have a nice day. [speaker001:] Hi! Thank you for contacting us today. How may I help you? [speaker002:] Hi. I want to change the delivery type of my order [speaker001:] I will be happy to assist with that. When you say delivery type, do you mean you want to change shipping speed? [speaker002:] yes [speaker001:] Can I start with your full name so I can pull up your account? [speaker002:] Joseph Banter [speaker001:] Can I also have your account id and order id? [speaker002:] my account ID is BVQM7J2IWT. order ID is 4945984328 [speaker001:] Thank you for all the information. What are you trying to change your delivery too? [speaker002:] I want faster delivery [speaker001:] Can you provide me with your shipping status? [speaker002:] It says the order was received [speaker001:] Can you provide me with your membership level? Are you still there? [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Yes i would like to see how i can go about getting an extension on my payment [speaker001:] I may be able to help you with that. Is this an extension on a subscription payment? [speaker002:] yes [speaker001:] Okay, I'll take a look at your account, if I may gather some details from you first May I ask your full name, account ID, the order ID of any recent purchase, and your membership level? [speaker002:] ok one sec David Williams, account id FH CRNOZLJR and order id 7378682064 Sliver [speaker001:] Thanks Mr. Williams [speaker002:] welcome [speaker001:] So as long as your account is no more than a day late, I can offer a full extension I can see in your account that your account is currently up to date, so I will go ahead and extend the next due date for you [speaker002:] okay great! [speaker001:] Okay, you are all set. Is there anything else I can help with while we're here? [speaker002:] thank you and that will be all [speaker001:] You're welcome. Have a great day [speaker001:] Hello, how can i help you today [speaker002:] Hi. My name is Joseph Banter. My Account ID is XLQP6MRQHF. I would like to pay my subscription fee if possible. [speaker001:] Okay sure, I will also need your order ID [speaker002:] My order ID is 5866368447. [speaker001:] Okay your bill is $49 dollars due tommorow. Want me to pay it with the card on file? [speaker002:] If you could yes please. [speaker001:] Okay done, is there anything else i can help you with [speaker002:] That is all for today. Thank you. [speaker001:] Okay have a good day [speaker001:] Hello. How can I help you today? [speaker002:] Hi there! Is there any way I can retrive my password. [speaker001:] Yea I can help you out with that. May I have your name please? [speaker002:] I can thank you David Williams [speaker001:] Can I have your username? [speaker002:] I forgot that too. I have my pin with me. [speaker001:] Can I have your zip, phone number, and email? [speaker002:] Sure, my zip is 67392, phone 188-480-7838; I don 't have email on file [speaker001:] Alright your username is dwilliams1 [speaker002:] Thank you. That was quick. [speaker001:] Ok I will need to regenerate a new password for you Ok I am ready for that PIN now. [speaker002:] 338828 [speaker001:] Thank you. One moment please. [speaker002:] sure [speaker001:] Ok the new password will be bkto5pb5sm Anything else i can help you with? [speaker002:] Thanks, one second. Yes, I checked I can log in now. That's all for today. [speaker001:] Great have a nice day. [speaker001:] Hello, thank you for reaching out to AcmeBrand today. How may I help you? [speaker002:] Hi I am having an issue with looking for the products I want to buy. Are you having issues with your site? [speaker001:] I havent had any reports on the site being down today but I'll happily help you try to get the issue resolved. It sounds like your search function isnt actiong properly? acting* [speaker002:] yeah I'm trying to look for the michael kors boots but I get jeans [speaker001:] Alright let's try a few things to see if we can get it fixed. First could you try logging out and back into your account to see if that clears up anything? [speaker002:] ok hold on no that didn't work [speaker001:] Alright, you mentioned that the items were coming back incorrect. That sounds like it might be a cookie issue. On your browser there should be a button that says "More Details". Click on that and select reset cookies then try the search again. See if that helps at all. [speaker002:] ok let me try that hey it worked! thanks so much! [speaker001:] Awesome, I'm glad we were able to figure out what was wrong! Was there anything else I could help with today? [speaker002:] no that's it [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] hi [speaker002:] Hi, how can I help you? [speaker001:] I can not get into my account because I lost the phone I use for two factor authentication [speaker002:] Okay, I can help with that First, can I get your name? [speaker001:] Alessandro Phoenix [speaker002:] Okay, thanks. I will also need your email address. [speaker001:] alessandrophoenix@gmail.com [speaker002:] Okay just give me a minute and I will send you a reset code to that email address. Okay you can check your email for that link Can I help you with anything else? [speaker001:] no, that is all, thank you [speaker002:] Okay great, have a nice day [speaker001:] Hello. How may I help you today? [speaker002:] hi, i placed an order late last night, I got my email today and it says two items. I only ordered one. [speaker001:] Lets take a look. [speaker002:] ok [speaker001:] May I have your name please? [speaker002:] I am Alessandro Phoenix [speaker001:] Can I have your account ID and Order ID? [speaker002:] QD6ADV1BCV and 9258326054 [speaker001:] I just checked the order and see a charge and order for one item only. Our email notifications have been acting up lately. [speaker002:] oh okay, thats a relief, i didnt want to get 2 and have the trouble of returning it:] [speaker001:] I have notified the correct department to try and make sure it does not happen again. You should only receive one. The charge should be correct also. [speaker002:] okay, thank you very much! [speaker001:] Anything else I can help you with? [speaker002:] no that is all for today:] [speaker001:] Great. Have a nice day. [speaker001:] Hi! How can I help you? [speaker002:] HI I was looking at the Guess Boots that are on sale, and I was wondering if they came with any kid of warranty? *kind [speaker001:] All of our products come with a 12-month warranty. This is because we are confident in the material and workmanship of our company's products. The warranty is not valid for normal wear and tear. Do you have any other questions I can answer for you? [speaker002:] No, that was all i needed to know. Thanks so much! [speaker001:] You're very welcome! Have a great day. [speaker001:] Hello. How may i help you today? [speaker002:] Do you have any idea how to remove grass stains from the Calvin Klein jeans? [speaker001:] I do have some advice you can try. Hold one moment please. Use a diluted mixture of white vinegar and water. Use a sponge to dab the grass stain. Use paper towels to dry it. You can then toss them in the washer inside out and use the cold setting. Is there anything else i can help you with today? [speaker002:] I will try that. Thanks! [speaker001:] It should work. Have a nice day. [speaker001:] Hello, thank you for contacting AcmeBrands. What can I help you with today? [speaker002:] I believe there is a problem with my account. I need to check the status. [speaker001:] What do you believe the problem to be? [speaker002:] It looks like I'm missing my $40 worth of credits for a promotional package I bought. [speaker001:] I can look into this missing credit for you. Can you give me your full name or account ID? [speaker002:] Crystal Minh [speaker001:] Our system shows that the credit is not missing. Can you try to log out and log back in? I can assure you that I see the credits on your account in our system. [speaker002:] ok let me check Yes, I do see them. Thanks for checking. [speaker001:] Great is there anything else I can help you with today? [speaker002:] No, thank you. [speaker001:] Thank you and have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I wanna check my shipping status cause I did not get my item [speaker001:] OK. Let me check. Did you receive an email about it? [speaker002:] no I have been waiting 5 days [speaker001:] OK. May I have your name or account ID [speaker002:] Sanya Afzal [speaker001:] OK. I have pulled up your account. I need your user name email address and order ID [speaker002:] safzal34@email.com safzal34 [speaker001:] Ok. I just need order ID [speaker002:] 9893735212 [speaker001:] OK. I have validated your purchase. It can take several days to arrive. Sometimes it is marked as delivered but takes a bit longer. [speaker002:] okay thanks [speaker001:] You should be receiving it any day now Anything else I can help with? [speaker001:] Hi! How can I help you today? [speaker002:] Hi I'd like to change my address [speaker001:] Sure. [speaker002:] Actually I'd just like to cancel my order [speaker001:] Oh! Alright. What is your full name or account ID? [speaker002:] Joyce Wu [speaker001:] I will also need the account ID and order ID. [speaker002:] Account ID: 3OWT4QAKNP Order ID: 6749554080 [speaker001:] What is the shipping status? [speaker002:] Out for delivery [speaker001:] And what is your membership level? [speaker002:] Silver [speaker001:] I can refund immediately and then when the item arrives you will have to send it back Lastly, how much was the item? [speaker002:] Great. It's 94 [speaker001:] I have refunded the item. Is there anything else I can do for you today? [speaker002:] That's all. Thanks so much [speaker001:] Fantastic. have a good day! [speaker001:] Hello, how may I help you? [speaker002:] I completed my return a little over 10 days ago at this point and i am still not seeing it as being reversed on my statement [speaker001:] Interesting, I can look into that. What's your name? [speaker002:] Alessandro Phoenix [speaker001:] Thank you Can I have your account and order IDs as well? [speaker002:] xsjd29343 0669363291 [speaker001:] Thanks Can I have your username and email address as well? [speaker002:] alessandrophoenix234 alessandrophoenix234@email.com [speaker001:] I found your purchase And you said it has been 10 days, right? [speaker002:] yes [speaker001:] That certainly does seem long. I will go ahead and issue a credit to your account [speaker002:] thank you [speaker001:] Give it at least a few minutes to be corrected on the website, but your account should reflect that soon. Can I help with anything else? [speaker002:] understood, that'll cover everything thanks for the help [speaker001:] Great. Have a wonderful day! [speaker001:] Hello [speaker002:] Hi, how can I help you today? [speaker001:] I am trying to place an order but I am being told that my credit card is invalid, can you tell me why please? [speaker002:] I can try my best! What's your full name? [speaker001:] Thank you Cryatal Minh Crystal [speaker002:] Thanks. Can you try logging out and then in again? [speaker001:] Sure I have logged out and am now back in [speaker002:] Is it working now? [speaker001:] It rejected my card again stating that is an invalid card [speaker002:] How about checking the expiration date on your card, is it still within its timeframe? [speaker001:] Yes it is not expired [speaker002:] Okay, can you try entering the card number again? [speaker001:] It was entered and rejected [speaker002:] Okay, then the next option is for me to make the purchase for you. What is the card number, and the expiration date? [speaker001:] I actually just logged out and back in again and it worked! It accepted the credit card [speaker002:] Sweet! Glad it worked out. [speaker001:] Thank you so much for your help [speaker002:] Is there anything else I can help with? You're so welcome. [speaker001:] No thank you, have a great dfay day [speaker002:] Have a great day. [speaker001:] Hello, how can i help you today? [speaker002:] Hi, I returned an item and the charge on my statement hasn't been reversed even though the return shows as completed [speaker001:] ok, i'll need your full name and account id to pull up your account and resolve your issue [speaker002:] Rodriguez Domingo [speaker001:] just to clarify, you are inquiring about the status of your refund, correct? [speaker002:] Yes, I still need my refund I have my order ID but I don't know my account ID [speaker001:] I will just need your Username, Email address, and order id [speaker002:] Username: rodriguezdomingo096 rodriguezdomingo096@email.com 2189904431 [speaker001:] thank you, one moment please [speaker002:] No problem [speaker001:] IT seems your refund is complete, through your payment method used online [speaker002:] then why aren't I seeing a refund on my card? [speaker001:] it may take time for your bank to process it into your account [speaker002:] Do you know how many days? [speaker001:] i am unsure, you would need to check your banks policies [speaker002:] Oh ok. Thanks [speaker001:] no problem, is there anything else i can help you with today [speaker002:] No that's it [speaker001:] have a wonderful day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi I'm wondering if I was signed up for the premium service because if so I want to cancel David Williams [speaker001:] Okay, so how did you find out you were signed up Mr. Williams? [speaker002:] I looked at my account [speaker001:] Are you sure about that? If so, can you please clarify exactly what your issue is? [speaker002:] I just want to cancel my premium service. Is that possible I got an email saying I have it I don't want it [speaker001:] That's what I needed to hear. Telling me you got an email is an important part of this so I can see where things went wrong. [speaker002:] Ok [speaker001:] Let me check the system. Sir, we never sent you an email about premium subscriptions. [speaker002:] Ok. I guess it was spam [speaker001:] It was most likely some kind of scam. In the future be sure to check the sender to see if it's an official AcmeCorp email [speaker002:] great. Thanks that's all [speaker001:] Is there anything else I can do? [speaker002:] No [speaker001:] Well then have a nice day! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hi, I was wondering what the return policy is as I am torn between two sizes. [speaker001:] Our return policy depends on what membership level you are. Gold members can return unlimited items; silver members can make returns for anything purchased within the last 6 months; bronze members can make returns for anything purchased in the last 9 [speaker002:] oh great! I am silver and six months is more than enough time to decide! [speaker001:] Oops, looks like it cut off. Bronze members can return anything purchased within the last 90 days, and all other members have 30 days to return an item. Oh, fantastic! Is there anything else you need? [speaker002:] no you have been wonderful! [speaker001:] Thank you and have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I have a charge on my credit card for a pair of boots I supposedly bought from your website. But I didn't buy the boots. What's going on? [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can you please provide me with your full name, username, email address, and order ID? [speaker002:] Wow...that's a lot of information you need. This is going to take a minute [speaker001:] Please take your time. [speaker002:] Alessandro Phoenix Username: alessandrophoenix601 alessandrophoenix601@email.com Order ID: 6837496410 [speaker001:] Thank you. Please give me a moment to review your account. I sincerely apologize. Looks like there was an error with our billing system. You should not have been charged. I've issued you a full refund. [speaker002:] Perfect, thanks [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] Nah, I'm good [speaker001:] Thank you. Have a great day! [speaker001:] Hello how can i help you today [speaker002:] I think my subscription is expiring and I want to renew [speaker001:] Okay sure, could i get your name or account id please [speaker002:] Joseph Banter [speaker001:] Okay, the standard subscription is $99 a year would you like to pay that now or monthly? [speaker002:] Is it the same price if I pay monthly? [speaker001:] Yes it is [speaker002:] ok. I think I will just pay for the whole year now [speaker001:] okay, could you like to use a new card or the one listed on the account [speaker002:] I will use the one listed [speaker001:] Okay done, is there anything else i can help you with today? [speaker001:] I would like to know more about a product [speaker002:] hi, how can I help you? what product is that? [speaker001:] Product: shirt Brand: Michael Kors I would like to know how long is the arm length [speaker002:] what would you like to know? what size? The arms range from 32 inches [small] to 36 inches [large] does that answer your question? [speaker001:] Yes that answers my question [speaker002:] is there anything else? [speaker001:] that is everything [speaker002:] great have a nice day! [speaker001:] I was charged for an order that I never bought. [speaker002:] Hi, how may I help you? Okay, I can look into that for you. May I have your full name please? [speaker001:] Albert Sanders [speaker002:] Can I get your Account ID and Order ID? [speaker001:] 8814021655 no [speaker002:] Do you have your Account ID, Mr. Sanders? [speaker001:] no [speaker002:] Okay, were you charged for an item or for a subscription? [speaker001:] item [speaker002:] I really can't do anything without your account ID. I'll need to search the system for an alternative. [speaker001:] It's a mistimed billing. [speaker002:] Oh, yes, I'm so sorry. Let me get your username & email address [speaker001:] as385454,as385454@email.com [speaker002:] Okay, the system has informed me that the error is not valid. What is your membership level? [speaker001:] Bronze [speaker002:] I'm so sorry,but I cannot do anything for you at this time since the error was not on our end. Can I help you with anything else? [speaker001:] no [speaker002:] Thank you so much and have a great day:] [speaker001:] Hello, how can I help you? [speaker002:] Want I want to know status of order I can't check it because my username I forgot my username [speaker001:] Alright, we can certainly get your username reset. What is your full name please? [speaker002:] Crystal Minh [speaker001:] alright, to verify your identity, I need the zip code and email address tied to the account. [speaker002:] 1 2 3 at gmail.com 1338 2nd Ave Newark, NY 72757 [speaker001:] and the zip code? great [speaker002:] 72757 [speaker001:] Great. Your username is CMinh1 [speaker002:] Thanks Ok I can see the status Thank you [speaker001:] Is there anything else I can do for you? [speaker002:] No [speaker001:] No problem at all, you have a good day. [speaker001:] Hi! How can i help you [speaker002:] Hi, I'm trying to buy a shirt but my credit card is getting rejected [speaker001:] Can you please try again? [speaker002:] okay, let me try nope, still not working [speaker001:] Can you please try logging in and out? [speaker002:] okay, logged in and out and still getting rejected [speaker001:] Okay, can you please check expiration? [speaker002:] let me look okay, that was the problem so I'll just use a different card, thanks [speaker001:] Thanks! Do you need anything else? [speaker001:] Hello, how may I help you? [speaker002:] Hello when going to my cart to check out it is not loading [speaker001:] Let me help you with that. [speaker002:] ok [speaker001:] So does the cart not show the correct amount or does the site not load up at all? [speaker002:] The cart i not updating at all when I add an item to it [speaker001:] Ok Can you try to refresh the page and add the item again? [speaker002:] I have tried that [speaker001:] Can you log out of your account and log back in and then try adding the item to your account? [speaker002:] let me try that Ok I think that worked for me. Thank you [speaker001:] I am glad that worked. Can I help you with anything else? [speaker002:] That is all [speaker001:] Have a good day. [speaker001:] Hi, how may I help you? [speaker002:] I would like to check the status of my order. There seems to be an extra fee that shouldn't be on there. [speaker001:] ok, I can help with that Can I have your full name or Account ID please? [speaker002:] Chloe Zhang [speaker001:] Can I have your Account ID and Order ID? [speaker002:] CBKB3V0BQI 2679044462 [speaker001:] thank you Do you know your membership level? [speaker002:] gold [speaker001:] that's great, I will be able to remove the fee for you [speaker002:] Great. Thanks. [speaker001:] You're welcome How much were you overcharged? [speaker002:] I'm not sure. I would have to look at my account again. [speaker001:] hold on, i can find it I see a $25 fee [speaker002:] ok [speaker001:] Ok, you have been refunded $25 Can I help with anything else? [speaker002:] No, thank you [speaker001:] you're welcome, have a great day [speaker001:] Hello [speaker002:] Hi Want to know status of shipping? And I would like refund on shipping fee cause it's to high [speaker001:] You need to make this simple for me Which one do you really want to know Refund on shipping right? [speaker002:] Can you refund my shipping fee? That's all I'm asking. It's too high [speaker001:] Sure Give me your full name or account id [speaker002:] Name: Joyce Wu Phone Number: 003-3735 Member Level: Bronze Email Address: joycewu5@email.com Account ID: P7JCH94WYD Username: joycewu5 [speaker001:] What is your order id? [speaker002:] Order ID: 3666393171 [speaker001:] Purchase validated What is the shipping status? [speaker002:] Out for delivery [speaker001:] Are you there? [speaker002:] Yes [speaker001:] As the order is out for delivery you can get full refund but can only get a part of it [speaker002:] Ok thanks [speaker001:] I have made a refund into your account Will this be all? [speaker001:] Hi there, I need some help with my order. I made an order for tommy hilfiger boots. But I accidentally entered the wrong name, so I need to change it. [speaker002:] Good Morning! Can I get some information from you so I can look up your order. I just need your Order Id username and email please [speaker001:] My order ID is 1091187 and my email is jwu297@mail.com. Thank you. [speaker002:] Just givre me a min to look up the information [speaker001:] Okay, thank you. I hope my order can be fixed soon. I bought these as a gift for my daughter. [speaker002:] Can I get your username? Wasthe package address to the worng person? [speaker001:] The name I used on the order is Joyce Wu, but that's not the right name. I don't remember the username. The address is right though. [speaker002:] Okay I can look that up. [speaker001:] 7855 Woodshore St is my address. I just need to change the name. [speaker002:] Can I get a city state and zip please I am sorry but I havr tto be able to up your account. I appriciate your patience [speaker001:] Baltimore, Michigan and the zip is 16639 I paid $69 for the boots, so I hope I can get them soon. Thank you. My daughter's birthday is next week and she will be excited to get these. So that's why I need to make sure they get here in time. [speaker002:] Soounds like a great gift. What name do you want on the order? [speaker001:] My name is Joanne Wu. [speaker002:] I am sorry I am trouble pulling up your account, [speaker001:] The name I entered on the account is Joyce Wu. [speaker002:] I apologize let me try again. [speaker001:] But I need it changed to Joanne Wu. Did you find the order? [speaker002:] What name was on the order? [speaker001:] Joyce Wu. [speaker002:] and the name you want it changed to? [speaker001:] I need it changed to Joanne Wu. [speaker002:] Working on it now [speaker001:] Thank you. Is the order corrected? [speaker002:] Okay I have updated your account. Now it is correct thank you again for your patience. [speaker001:] Yes, that looks correct, thank you. [speaker002:] Anything else I can help you with? [speaker001:] No, I don't need anymore help. [speaker002:] Thank you for your business and have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? hello? [speaker002:] Hello I would like to check on the status of my order My name is Rodriguez Domingo [speaker001:] OK. What did you want to find out about the order? [speaker002:] I wanted to know why there was an extra fee added to my order [speaker001:] OK. Let me check. How did you find out about the fee? [speaker002:] I saw it charged to my account I see [speaker001:] OK. [speaker002:] Can it be taken off? [speaker001:] I will need your account ID and order ID [speaker002:] My account id is TQQRCR3EWL and order id is 3563976075 [speaker001:] Thanks. I have verified that. [speaker002:] Excellent [speaker001:] What is your member level? [speaker002:] It is silver [speaker001:] OK. What was the amount overcharged? [speaker002:] It was a $10 charge [speaker001:] OK. I have removed the fee. It was a processing error on our end. Many apologies. Anything else? [speaker001:] Hello, can I help you? [speaker002:] I'm needing help with shipping. [speaker001:] Okay, whta particlar problem are you having? [speaker002:] I need to make sure my order will be here tomorrow afternoon. The email is saying it will be next week. [speaker001:] Okay, I can check on that for you. Can I have your account number and full name? [speaker002:] My name is Chloe Zhang and the ID is HXSFGOJ5ZI [speaker001:] Do you have the current shipping status? [speaker002:] It says it has been delivered. [speaker001:] If that is the status then you will be recieving today or tomorrow anyway. Is there anything else I can help you with? [speaker002:] No, that will be all. [speaker001:] Thanks, have a good day. [speaker001:] Hello! How may I help you? [speaker002:] Hi. I need to check the status of my order. It looks like the delivery time is wrong and I need to change it. [speaker001:] Of course. What is your full name and order ID? [speaker002:] Name: Alessandro Phoenix Order ID: 5992138960 [speaker001:] Thank you. You need to change your delivery time? [speaker002:] Yes. I had chose 3:00 on the website, but it is showing it is out for delivery now. I won't be home to receive it. [speaker001:] I understand. May I have your order ID? [speaker002:] Order ID: 5992138960 [speaker001:] Oh, I see. This is a company error. You would like to change your delivery time to evening? 3 PM? [speaker002:] Yes, please. [speaker001:] Your delivery has been fixed. Is there anything else I can help you with? [speaker002:] Great. Thank you. That's all I need. [speaker001:] Have a great day. [speaker001:] Hey, I need to return something please. [speaker002:] Hello, how can I help you today? Why do you need to return this Item if I may? [speaker001:] I want to return some jeans I just bought It's not the right color [speaker002:] Okay, can I have your first name? And last? [speaker001:] Name is Crystal Minh [speaker002:] And your username, email, and order ID? [speaker001:] My username is crystalm796 My email is crystalm796@email.com And give me a minute to find the order ID That's 4389488759 [speaker002:] Okay, and can I ask your membership level? [speaker001:] Why do you need to know that? [speaker002:] Because our return policy is different for different levels. [speaker001:] Okay, I have the gold membership [speaker002:] Okay, gold members get unlimited returns no questions asked, so you're lucky there! [speaker001:] That's terrific news! [speaker002:] Since I'm going to have to email you a shipping label I'm going to need your full address. [speaker001:] Okay, that's 5457 Kennedy St Raleigh, MI 18763 [speaker002:] And would you like your return done By Mail, In Store, or at a Drop Off Center? [speaker001:] I'd like to return it by mail please [speaker002:] Okay, everything is good to go and you should get the email with further instruction soon Is there anything else I can do for you today? [speaker001:] That's great, thanks for your help. No, I just needed the return. Thanks again. [speaker002:] Then have a nice day! [speaker001:] hello [speaker002:] please reset the two factor authentication. [speaker001:] Give me your full name or account id [speaker002:] Alessandro Phoenix [speaker001:] I need your email address. I will send the rest code to your email address [speaker002:] I don't know it. [speaker001:] Do you have your pin number [speaker002:] I don't know it. [speaker001:] What is your mother's maiden name [speaker002:] Ahmed [speaker001:] Mother? [speaker002:] yes [speaker001:] okay [speaker002:] any problem? [speaker001:] I have sent a rest email to the email linked to your account. You can check to reset your two factor [speaker002:] thanks [speaker001:] To be safe, please follow best practices for security [speaker002:] ok [speaker001:] I will send you a link to security best practices [speaker002:] okay thanks [speaker001:] All done you are welcome Will this be all for today? [speaker001:] Hello, how may I help you? [speaker002:] Hi I want to check my order but I can't log in because I lost my phone [speaker001:] Okay, so do you want to reset your two factor authentication since you don't have your phone? [speaker002:] Yes [speaker001:] Okay, i will need your full name and your email address please. [speaker002:] Ok Chloe Zhang chloez42@email.com [speaker001:] I will send you a reset code as well as a link about security practices to follow. Done, is there anything else you need today? [speaker002:] Hm No, I guess not THank you [speaker001:] You're welcome, have a nice day. [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi there. I'm looking at a pair of Guess boots and I was curious if you can tell me if these are regular or wide width? [speaker001:] Sure, let me take a look for you. The boots we sell are generally made wider, generally an additional 16 inch in width. If you have concerns still, you can always purchase and take advantage of our free returns. Is there anything else I can help with today? [speaker002:] That's very specific! Thanks, I appreciate the info about the return policy as well. That's all, thanks! [speaker001:] Great, thank you and have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi! I need to change my shipping address My mom is sick and I am staying with her for now [speaker001:] Okay! Can I get your full name to pull up your account? I'm so sorry to hear that. [speaker002:] Chloe Zhang [speaker001:] Do you know the shipping status of your order? [speaker002:] I do not know [speaker001:] No problem. Do you have your username, email, and order ID? [speaker002:] czhang47 czhang47@email.com 5607510016 [speaker001:] Thanks. Your order has been updated to ship to a new address. Is there anything else I can do for you? [speaker002:] no thank you [speaker001:] Best wishes for you and your mother and I hope your order arrives soon! [speaker001:] Hello, how may I help you? [speaker002:] hi, I have a shipping question. Can i get free shipping from outside of the country? [speaker001:] I can look into this, could I get your name, please? [speaker002:] sure, it's Chloe Zhang [speaker001:] Thanks, Chloe. I'll check your account now. Your account does allow free international shipping. [speaker002:] oh that's great to hear! [speaker001:] You can visit our FAQ in the future to see many question's answers. Is there anything else I could help with? [speaker002:] nope that is it [speaker001:] Have a good day! [speaker001:] Hello. How can I assist you today? [speaker002:] somehow my subscription got canceled. I don't know what happened My name is David Williams [speaker001:] Okay, what's your name? Thanks David. What are your account and order IDs? [speaker002:] I forgot my account and I don't have an order, I'm just shopping. I have my address and phone number I'm a bronze member or was [speaker001:] Okay. How did you hear about this? [speaker002:] an email [speaker001:] Okay, let me see if your subscription is still on your account or not. Just a moment. [speaker002:] thanks [speaker001:] You're right, it was removed. However, I am going to add it right back on. You want have to pay any extra fees for that. [speaker002:] I appreciate that [speaker001:] Can you see if it is added back into your account or not? [speaker002:] Yep it's there now! [speaker001:] Great. I am so sorry for the miscommunicationinconvenience. [speaker002:] Thanks for your help. [speaker001:] We truly appreciate your relationship:] You're welcome. Is there anything else I can help with? [speaker002:] That's all I needed. Have a great day [speaker001:] Okay then. Thank you! Have a great day. [speaker001:] Hello, how can I assist you today? [speaker002:] Hi, my name is Rodriguez Domingo, I want to ask about a pending refund that I have with you [speaker001:] May I have your full name and your account ID? [speaker002:] full name is just Rodriguez Domingo, with no middle name. Unfortunately, I don't know my Account ID would my user name help? [speaker001:] Ok, can I have your username, email address, and the order ID? [speaker002:] Of course, in that order they are rodriguezdomingo606 rodriguezdomingo606@email.com 4949239789 [speaker001:] The refund is still currently in progress. [speaker002:] okay, that's what I was hoping for, because I would like to add one more item to the refund, if that's okay [speaker001:] Did you want to do that over the phone, in chat, or online? [speaker002:] In this chat window would be best [speaker001:] Ok, I will need to escalate this to a manager, is there any other questions I could answer for you right now? [speaker002:] No, just adding these jeans to my pending refund would do it for me [speaker001:] Ok, please wait and the manager will be with you shortly. Have a great day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi I'm only getting a spinning wheel in the search bar. The search isn't working for me. [speaker001:] OK. Let me help with that. [speaker002:] thanks [speaker001:] Please try logging out and then back in. Let me know if that works. [speaker002:] O.k. I tried that but I'm still just getting the spinning wheel so it didn't work. [speaker001:] Ok. Please try clearing the cookies and then let me know. [speaker002:] Clearing the cookies worked. My search bar is functional again. Thanks [speaker001:] You're very welcome. Anything else? [speaker001:] Hello, how can I help you? [speaker002:] Hi! I just want to know the price of overnight shipping. I have a concert tomorrow that I need to get a something for [speaker001:] Sure, let me find that out for you. Overnight shipping depends on the weight of the item. If you're in the continental US, it will be $39.99 for items that are 5 lbs or less, $54.99 for items of 5-10 pounds, and $69.99 for anything more than 10 pounds. If you're in Hawaii or Alaska, the price is $10.00 higher per category. [speaker002:] Great! Those prices aren't to bad. Thank you so much [speaker001:] You're welcome. Have a nice day. [speaker001:] Hi, how may I help? [speaker002:] hello. I got an email saying my shipping cost wasn't included in my purchase and I need to check on that. I thought it was included. [speaker001:] Sure, let's check. May I have your full name, account AND order ID? [speaker002:] yes, my full name is David Williams. My account id is IPZ3PBRGVP and my order id is 4330741321 [speaker001:] May I also have a username and email to see the purchase? [speaker002:] the ursername is dwilliams153 [speaker001:] No email? [speaker002:] my email is dwilliam153@email.com [speaker001:] I'm sorry, shipping seems to no longer be included. But I will fix this. Shipping is now included in the order. Anything else today [speaker002:] nope, that's it, thank you [speaker001:] Have a good one! [speaker001:] Hello, how may I help you today? [speaker002:] Hi I have a question about an order I made. [speaker001:] Of course, what is your question? [speaker002:] I bought a pair of jeans as a birthday present but I was just told it was the wrong color. I was wondering if I could return it [speaker001:] Well let's make sure. May I have your full name or account ID? [speaker002:] Norman Bouchard my username is nbouchard495 [speaker001:] Fantastic, may I also have your email address and order ID to check this purchase? [speaker002:] nbouchard495@email.com 0775415657 [speaker001:] There we go. Do you know your membership level? [speaker002:] guest [speaker001:] One more question, is your purchase date within the last 30 days? [speaker002:] no it was at the end of December last year [speaker001:] Oh I see. Do you still have your receipt? [speaker002:] yeah I have it somewhere [speaker001:] Since you still have your receipt, we can initiate a return. I will need a little bit of info to get you a shipping label. [speaker002:] ok great [speaker001:] May I have your full address including city, state and zipcode? [speaker002:] 5492 Kennedy St San Lima, MI 11276 [speaker001:] One last question in regards to how you would like to return this item. By Mail, In Store or use a Drop Off Center. Which would you prefer? [speaker002:] mail [speaker001:] Fantastic everything is in place and you can begin your return. [speaker002:] great thank you! [speaker001:] Is there anything else I can help you with today? [speaker002:] that's it thanks again [speaker001:] Thank you and have a wonderful rest of your day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Yes i'm trying use one of your promo codes and its keeping saying invalid [speaker001:] I'll be glad to help you with that. Would you provide your full name, please? [speaker002:] David Williams [speaker001:] Thank you, David. Would you happen to know when your promo code was issued? [speaker002:] yes 2 days ago [speaker001:] Thank you. Let me check the system to find out about the issue. David, it looks like the promo code should be valid. May I ask for your membership level, please? [speaker002:] i know because i thought it was valid for 7 days and yes its bronze [speaker001:] As a valued customer and member, I'll be glad to issue a new promo code for you, to replace the one that doesn't seem to be working. [speaker002:] ok great [speaker001:] You may use promo code "WN3Z0" to receive 20% off your next purchase. Is there anything more I may help you with today? [speaker002:] no that will be all, thanks [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Thank you for contacting AcmeBrands, how can I help today? [speaker002:] Hi I was trying to make a purchase and wanted to make sure that the shipping cost is included in the displayed cost. I received an email to the contrary so just wanted to double check [speaker001:] Sure, let me see what I can find out for you. Can I have your full name or account ID? [speaker002:] Sanya Afzal [speaker001:] And can I have your account ID and order ID? [speaker002:] Account ID: QWXSPDJ88V Order ID: 5055700823 [speaker001:] Thank you Sanya, can I have your username and email address? [speaker002:] Username: sa990305 3065 Brushwick Dr Baltimore, TX 7043 [speaker001:] Do you have your email address? [speaker002:] sa990305@email.com [speaker001:] I just checked the system, it does not look like the shipping cost was included in the displayed total. [speaker002:] Oh. I see. So I will be charged extra shipping fee? [speaker001:] As it seems this was confusing, I can offer a discount to cover the cost of shipping as this was misleading. [speaker002:] Thank you. Appreciate it [speaker001:] I have updated the price on your order. Is there anything else I can help you with today? [speaker002:] That is all. Thank you very much [speaker001:] Thank you, have a great day! [speaker001:] the website is running really slow.. I can't use it like this [speaker002:] Oh no I'm sorry to hear that we can look into it together give me just one moment [speaker001:] thanks. My name is Alessandro Phoenix [speaker002:] Okay can you try logging out and back in again and see if that resolves it? [speaker001:] that didn't work [speaker002:] Okay lets try something else. Can you visit another website and let me know if the other website is slow as well? [speaker001:] O.k. Yes that website is slow too maybe it's my wifi then? [speaker002:] Yeah that is likely the case [speaker001:] Well sorry about that. I thought it was just your website [speaker002:] No worries I hope your internet clears up soon. Is there anything else I can do for you today? [speaker001:] Thanks so much that's all [speaker002:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] I would like to check my order status because the cost of shipping is too hgh high [speaker001:] I'll be glad to assist you! What is your full name, please? [speaker002:] Joseph Banter Im gold member and never paid this much for shipping [speaker001:] I completely understand, Joseph. To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] Username: josephbanter656 | Email Address: josephbanter656@email.com Order ID: 6387723931 [speaker001:] Perfect! Now let's check on the status of your delivery. [speaker002:] Ok [speaker001:] What does it say on your end? Options might be "Order Received", "In Transit", "Out for Delivery", or "Delivered". [speaker002:] Delivered [speaker001:] Thank you. Because your order has been delivered, I will gladly refund you for the shipping fee. [speaker002:] Okay thank you [speaker001:] Standard shipping is $8. Would you accept an $8 refund? [speaker002:] Yes i would [speaker001:] I sincerely apologize for the inconvenience! Is there anything more I may help you with today? [speaker002:] Its okay, No that was everything, thank you again for helping me today Have a great day [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you? [speaker002:] I ordered earlier but I forgot to add something I wanted to my order. [speaker001:] Okay, let me help you with that. One moment please. Can I have your full name or account ID? [speaker002:] Absolutely, it's Rodriguez Domingo and my account id is 8954534264 [speaker001:] Thank you. Can I have your order ID as well? [speaker002:] oh wait, 8954534264 is my order id, my account id is BDXOL6EG7Y [speaker001:] Do you know your shipping status? [speaker002:] My member level is bronze, is that what you mean? [speaker001:] I'm referring to the shipping status of your item, such as out for delivery or in transit [speaker002:] uhh, oh, it says delivered, i haven't checked outside yet! I wanted to add A guess jacket for $49, is it too late? [speaker001:] As the item is delivered, I can't add that to the order. As you told me you are a bronze member, it will have to be a new order. [speaker002:] Ok that will have to do. [speaker001:] I can add that new order for you now if you'd like. [speaker002:] yes please [speaker001:] That purchase has been made for you. Can I help you with anything else? [speaker002:] No, that's all today, thanks. [speaker001:] Thank you for being a customer. Have a great rest of your day! [speaker001:] Hello. How may I help you today? [speaker002:] Aw man, I am expecting a shirt today, and I just found out I didn't order the right one, can I add on to my order to get the right one [speaker001:] Sure Ill take a look for you. May I have your name, account ID, and Order ID? [speaker002:] sorry man, dog was barking Domingo XSPRQHMAUP 4676663871 is order [speaker001:] May I have your full name? [speaker002:] says I should get it today oh, yeah, sorry Rodriguez [speaker001:] What is your full name? [speaker002:] sorry man, dog still barking... maybe its the delivery? oh, you got my name backwards [speaker001:] What is your full name? [speaker002:] Rodriguez Domingo [speaker001:] Thank you one moment please [speaker002:] no man, was someone for upstairs sorry for the interuption [speaker001:] And what was the reason? Shirt was wrong color? [speaker002:] no man, ordered wrong shirt, nephew wants a different one [speaker001:] Wrong size? [speaker001:] Hello, Thank you for contacting us today. How may I help you? [speaker002:] I want to check if my payment method of my order is correct. [speaker001:] Sure thing I should be able ot help with that. [speaker002:] It should be credit card not PayPal [speaker001:] To start could you tell me your first and last name so I can pull up your account? [speaker002:] Rodriguez Domingo [speaker001:] Thank you Rodriguez. I'll also need to verify your identity. For this I'll need your Account ID and Order ID please. [speaker002:] Account ID: CBZIMR7YOH, order id is 2505149135 [speaker001:] Great everything looks good. What is the shipping status of the order you want to check? [speaker002:] In Transit [speaker001:] Great! I'll be able to put that change through right away for you. You said you wanted to switch to from Paypal to Credit Card correct? [speaker002:] Yes [speaker001:] Would you like to provide a new number or the number on file? [speaker002:] on the file. [speaker001:] Alright, let's get that change through. Alright, all set! Was there anything else I could help with? [speaker002:] nope [speaker001:] Thank you for shopping with us, Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] do you guys price match. These boots are way cheaper at Macy's [speaker001:] Let me look into that for you. Could I have your name or account ID? [speaker002:] Albert Sanders [speaker001:] So, our competition is trying to undercut our prices, is that right? [speaker002:] yes they are [speaker001:] Could I get your account ID and order ID please? [speaker002:] KTFXBYUTXQ Order ID: 0346999107 [speaker001:] Thank you for that information. Our pricing algorithms change from time to time, it's somewhat out of our control, I'm afraid. [speaker002:] So you can't give any discounts at all on these boots [speaker001:] It seems that you are quite unhappy about this price, is that right? [speaker002:] yes [speaker001:] I'm happy that I am able to offer you a discount by using this promo code: V6NTK [speaker002:] Thank you so much [speaker001:] Can I assist with anything else? [speaker002:] nope thats all [speaker001:] Have a nice day. [speaker001:] Hi [speaker002:] Hello, how may I help you today? [speaker001:] I have an issue with my account I really need to see my shopping history because I want to see everything that I've bought but I can't get into my account It's so annoying! I lost the phone that uses the authentication for my account So I can't get in Can you help me? [speaker002:] May I have your full name, address, and phone number? [speaker001:] Okay sure I'm Albert Sanders My number is 767-8861 My address is 0413 Circle Drive La Fayette, TX 69472 [speaker002:] Your username is AlSandTX [speaker001:] No, that's not right My username is albertsanders531 Hello? Are you working on my issue? I really need to see everything that I've bought [speaker002:] may I have your email address so I can send you a code to reset the authentication? [speaker001:] Okay, sure albertsanders531@email.com That's my email Okay, thank you [speaker002:] Ok, this should allow you to reset authentication and access the account. [speaker001:] Okay, can you wait while I try to log into my account? [speaker002:] OK. [speaker001:] Okay, I'm trying now Oh, great! I was able to log into my account! This is perfect! Thanks for helping me [speaker002:] Very good, can I help you with anything else today? [speaker001:] So now I will be able to always get into my account, right? [speaker002:] You should but we are avaialble to assist you in case of technical difficulties. [speaker001:] Okay, thanks That's all I need Thanks for your help [speaker002:] Have a wonderful day! [speaker001:] Hello. How can i help you today? [speaker002:] I would like a refund because I have changed my mind on the item I purchased [speaker001:] Okay one moment [speaker002:] ok [speaker001:] The reason for requesting a refund is you changed your mind correct? [speaker002:] correct [speaker001:] Can I get your full name please? [speaker002:] im trying to get the refund before the item ships Albert Sanders [speaker001:] can i get your username, email address, and order ID please? [speaker002:] Username: albertsanders121 Order ID: 6750850510 Email Address: albertsanders121@email.com [speaker001:] what refund method are you requesting? [speaker002:] the card that is on the account [speaker001:] Okay in that case I will need your account ID as well [speaker002:] Account ID: AYBLQUG0IL [speaker001:] How much was the order for? [speaker002:] $59 [speaker001:] Okay I have issued you a refund [speaker002:] Thank you [speaker001:] Is there anything else I can do for you today? [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I was calling because I just noticed the shipping charged to my account and it seems to be too high [speaker001:] I'm sorry to hear that, I'd be happy to help get to the bottom of it. Can you send me either your full name or account ID? [speaker002:] Joyce Wu [speaker001:] Thank you, I'll need to pull up your purchase next. Can you give me your username, email address, and order ID? [speaker002:] jwu21665 jwu21665@email.com Order ID: 4162482243 [speaker001:] Thank you, I've located your purchase, and it does look like the shipping is higher than it should be. Can you give me the delivery status? We'll have to take slightly different steps depending on the currently status. [speaker002:] Its Delivered I was hoping you could waive the shipping fee for me [speaker001:] Thank you. Unfortunately, since it's already been delivered, our policy is to give a flat refund of $8, which doesn't quite look like it covers the entire fee. [speaker002:] I see. Is there anything else you can do? [speaker001:] I'm very sorry about that, we can only offer full refunds if the status is "Order Received" or "In transit", so it's important to get in contact with us as soon as you notice an error with the cost. [speaker002:] Understand. Thank you [speaker001:] Is there anything else I can help with? [speaker002:] Thats all. Thanks [speaker001:] Sure, sorry again, and enjoy the rest of your day. [speaker001:] Hello, how can i help you [speaker002:] I wanna change the phone number on my account now. The number is off by one [speaker001:] Okay i will be happy to help out Can I get your name [speaker002:] Sanya Afzal [speaker001:] Can I get your actual phone number now. [speaker002:] 833-6043 [speaker001:] Okay, now i need to verify your identity Can I get your zip code, pin number and username [speaker002:] 56649 sa037394 I have no Pin [speaker001:] then email address instead [speaker002:] sa037394@email.com [speaker001:] Thank you! Everything looks good I will update your info now. there, do you need anything else? [speaker002:] no [speaker001:] Okay have a great day [speaker001:] Hi [speaker002:] Hello. How may I help you? [speaker001:] I need to update my shipping information I moved to a new town and the information is outdated [speaker002:] Okay! Let me get into your account. May I have your full name or account number? [speaker001:] Sanya Afzal [speaker002:] I am in your account now. [speaker001:] Great! [speaker002:] What is the current status of your shipment? Do you know? [speaker001:] I think it's in transit [speaker002:] Thank you! Now we need to validate purchase. May I have your username, email, and order ID please? [speaker001:] sanyaafzal516 sanyaafzal516@email.com 6900545778 [speaker002:] Thank you! You need to change your address correct? [speaker001:] yes [speaker002:] Okay! Your shipment has the address updated. Do you need anything else? [speaker001:] Do you need my new address? I want to make sure it goes to the right place [speaker002:] Yes just to make sure [speaker001:] 3951 Primrose Ave Jacksonville, WA 62341 I live in Jacksonville now [speaker002:] Okay! The order has the correct details. No worries! What else can I do for you? [speaker001:] Great thank you That's it [speaker002:] Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] good morning i want to check on some information on an order please i can't get into my account because i forgot my password [speaker001:] Okay, what kind of information are you looking for? I can also help you get back into your account. [speaker002:] i need my password reset please can you help me with that? [speaker001:] Okay, can I get your name or account ID? [speaker002:] which is best? my name is joyce wu [speaker001:] Either will work fine:] [speaker002:] thanks [speaker001:] That's good, thanks! Do you know your username? [speaker002:] yes its joycewu5 can we get that reset? [speaker001:] Of course! To reset it I need either your PIN or the answer to your security question. [speaker002:] i dont remember my pin but my security answer is Livingston [speaker001:] Great! Your new password is 2qn8hu24nf5 [speaker002:] thank you now i can check on my own order [speaker001:] Is there anything else I can help you with? [speaker002:] no thank you thanks for your help [speaker001:] Thank you! Have a great day. [speaker001:] Hello. How may I assist you today? [speaker002:] Hi. My name is Albert Sanders. I have a shipping question for you. [speaker001:] Sure, what is it? [speaker002:] I would like to know if my account includes free international shipping? [speaker001:] Let me look into that. Yes, your account does have free international shipping. [speaker002:] Wow what great news! Thanks. [speaker001:] Any questions you may have about subscription can be answered on our FAQ page [speaker002:] Ok. [speaker001:] I am sending a link to your email Can I help with anything else? [speaker002:] No [speaker001:] Great. Have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I just have a quick question, if you know a lot of details about the boots for sale [speaker001:] I'm sure I can check on those for you. did you have a specific question about them? [speaker002:] The Calvin Klein boots look amazing, but I need to know if they are waterproof [speaker001:] Sure, let me find out for you. Can I have your name please? Most of our boots are waterproof. To make sure check the guarantee attached to the purchase. Can I help with anything else? [speaker002:] No, that was everything. Thanks a bundle [speaker001:] Have a nice day. [speaker001:] Hi, thanks for contacting AcmeBrands. How can I help you? [speaker002:] Hi there. I accidently ordered the wrong item. I would like to cancel the order. [speaker001:] Sure thing, give me one second here. Can I get your full name or account ID please? [speaker002:] Albert Sanders Account ID: XVN1UTXOCG [speaker001:] Thank you. Can you tell me the current shipping status on your order? [speaker002:] Order Recieved [speaker001:] Thanks. Can I get your username, Email Address and Order ID please, so I can pull that up? [speaker002:] as678279@email.com 6743 1st Ave Monterey, NY 34386 Username: as678279 [speaker001:] and the order ID please. [speaker002:] Order ID: 0239061709 [speaker001:] Thanks. One moment while I pull that up. Ok, I went ahead and updated that, so that order has been cancelled. Did you need help with anything else today? [speaker002:] Thank you. That is everything. [speaker001:] Ok, great! Have a fantastic day then! [speaker001:] Hello! how can ihelp you [speaker002:] Hi I went into my account and I dont see the premium subscription there anymore [speaker001:] oh wow what is your name? [speaker002:] I am Chloe Zhang [speaker001:] Are you trying to check the status or did you hear that it was removed? [speaker002:] I dont see it on my account but I do want it. [speaker001:] whats your full name account id and order id [speaker002:] Chloe Zhang, i dont have an order id or account ID I am a bronze member [speaker001:] You must have been misunderstsood! i see the status [speaker002:] Will I now have the premium subscription that gets me expedited shipping and special discounts. [speaker001:] yes [speaker001:] Hello, thanks for contacting AcmeBrands. How can I help you today? [speaker002:] Hi! I got this pair of jeans the other day and they have a damn stain on them! I want to return them [speaker001:] Oh no! So sorry to hear that. I'd be happy to help you out though. Can I get your full name please? [speaker002:] Alessandro Phoeni Phoenix sorry [speaker001:] No problem. Can I get your username, e-mail address and the order ID as well please? [speaker002:] user- alessandrophoenix357 email- alessandrophoenix375@email.com order- 1307833917 This really sucks man! I needed those jeans for my hipsters ball coming up next week! [speaker001:] Great thanks. Do you know what membership level you are on? [speaker002:] I'm gold baby! [speaker001:] Ballin! [speaker002:] Always [speaker001:] That means you get unlimited returns. So let me get started on that for you. [speaker002:] How does a new pair of jeans have a stain anyways? was the dang mailman tryin them on or WHAT?! [speaker001:] Can I get your address so I can send out a shipping label, so you can return that stained item? Yeah, sounds like there is a rogue UPS or Fedex delivery man out there. [speaker002:] I'm at 1087 Lincoln Ave, San Mateo CA 84667 You can come over later if you want [speaker001:] Great, give me one second here to enter this into the system. Once you get that shipping label, how would you like to send that back to us? We have several options available. By Mail, In Store, or Drop off at a local shipping center [speaker002:] I'd like to do it the laziest way as possible, please. Oh, and threw away that package. It might have coronavirus on it! Blech! Mail, so I can shame the delivery man [speaker001:] Ok, by mail is probably the option you're going to want to go with then you can just leave it for your mail person to pick up [speaker002:] I'll ask him how he liked them Ok great [speaker001:] Alright, all set. Is there anything else I can help you with? [speaker002:] Naw, that's all for now. I have to find a new outfit to wear now though. Geez. You've been great though so thank you If you want to go to the hipsters ball with me you know where to find me [speaker001:] Not a problem, happy to help! Have a fantastic day! Sounds good! [speaker001:] Hello, how can i help you today [speaker002:] I need to check the status of my order. It says it's been delivered but I don't have it and wanted to check on where it might be [speaker001:] Okay sure, could i get your Full name your Username Email Adress and Order ID please [speaker002:] Norman Bouchard nbouchard nbouchard@email.com Order ID: 2449382036 [speaker001:] Okay, how many days has it been since you placed the order [speaker002:] Seven [speaker001:] Okay it looks like it got lost at some point in the mail then. I will send you a new order now. Could i get your address please [speaker002:] 1614 Circle Drive, San Lima CA 75090 [speaker001:] Okay i have resent the order. It should be there in less then 5 days. Is there anything else i can help you with today [speaker002:] Nope that's all [speaker001:] Okay, have a great day [speaker001:] Hi, the email confirming my order says I am paying by PayPal. It should have gone on my credit card. [speaker002:] Alright, let's take a look. Can I get your full name please? [speaker001:] Sanya Afzal What do you mean by "reason"? [speaker002:] I was recording the reason of your communication.. Paypal being the incorrect payment method [speaker001:] OK [speaker002:] Next I need to verify your account. I need a few pieces of information. Can I get your log in name, the email tied to your account, and your zip code please? [speaker001:] safzal is the login name. funny@zmail.com is the email. 28676 is the zip code. [speaker002:] Thank you Alright, I have updated your account. I changed the payment method to the credit card on file. You should be all set [speaker001:] thank you [speaker002:] Is there anything else I can do for you? [speaker001:] that is all. bye. [speaker002:] No problem at all. You have a great day. [speaker001:] Hello how can I help you today? [speaker002:] Hello! I was trying to access my account but I'm having some issues. [speaker001:] Okay what seems to be the problem when accessing your account? [speaker002:] I don't have my phone I used to set up my two-factor authentication, and I'm not sure what to do.. [speaker001:] Okay then I'm going to need your full name [speaker002:] Albert Sanders [speaker001:] Okay if you give me your email I can send you your reset code [speaker002:] Great! It's AlbertS@email.com [speaker001:] Okay, now for future reference it's best to follow best security practices in the future I'm going to send a link to our recommended practices as well. [speaker002:] Okay, I will do my best to do that.. Thank you very much for your help! [speaker001:] No worries. Is there anything else you need? [speaker002:] That'll do it, thank again!:] [speaker001:] Have a nice day! [speaker001:] Thanks for choosing AcmeBrands! What can I do for you? [speaker002:] Hello, I am trying to use a promo code and it is coming up as invlaid [speaker001:] Okay, let me see what I can do for you. Can you please give me your full name so that I can pull up your account? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman. Do you know when the promo code was issued? [speaker002:] 5 days ago was when I received it [speaker001:] Okay, it should still be valid. What is your membership level? [speaker002:] gold [speaker001:] Okay, then we can create a new one for you, no problem. [speaker002:] thank you very much [speaker001:] Here is the new code for you H4LNS Can I help you with anything else today? [speaker002:] that is all, thank you for the help [speaker001:] You're welcome, have a great one! [speaker001:] Hi, How can I help you today? [speaker002:] Hi, I'm having some trouble with your site The search bar doesn't seem to be working right [speaker001:] I apologize for the inconvenience. Can you please log out and log back in? [speaker002:] I'll try, just a minute it's still giving me results that arent close to what im looking for is there anything else I can try? [speaker001:] Can you now try clearing cookie of the browser? [speaker002:] oh that worked! thanks so much [speaker001:] Perfect! Do you need you need help on anything else? [speaker002:] No, that was it [speaker001:] Have a great day! [speaker001:] Hi. How can I help? [speaker002:] My fee is due for my subscription but I don't have the money right now. I would like to get an extension. [speaker001:] Let me see if you qualify for one. May I have your name please? [speaker002:] David Williams [speaker001:] Thank you Mr. Williams. I also need your account id, order id and membership level please. [speaker002:] VE17GZRUIV 9262342644 BRONZE [speaker001:] Thank you. Give me a minute to pull up your info. [speaker002:] ok [speaker001:] I am sorry Mr. Williams but your account doesn't qualify for an extension at this time. [speaker002:] I would like to chat with a manager to see if there's anything they can do [speaker001:] Absolutely. If I can get your phone number I will have a manager call you as soon as possible. [speaker002:] 490-858-3767 [speaker001:] Alright, you will receive a call shortly. I apologize for not being able to help at this time. Was there anything else you needed? [speaker002:] No, thank you [speaker001:] You are welcome. Have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] Hello!:] I messed up my order, and I'm hoping to be able to remove an item from it today... I was thinking about buying the second item on my order, but I decided against it and would like to remove it.:] [speaker001:] Sure I would love to help you with that. To start, can I please have your full name or account ID? [speaker002:] Joyce Wu Account Number is 7ACCLFK1S9 [speaker001:] Give me a moment please. Just to be sure, did you accidentally order two items when you meant to order only one? [speaker002:] Yes, I meant to order only the boots but I ordered the jacket too... [speaker001:] Can I please have your order ID? [speaker002:] My order ID is 0480408183 [speaker001:] Thank you can you please tell me the shipping status of your order? [speaker002:] It has been delivered, apparently... I should be asking about a return, I guess.;] [speaker001:] Oh, no problem. Can you please tell me your membership level? [speaker002:] Silver [speaker001:] I can offer you an immediate refund. So, you have already received the item? [speaker002:] That would be great! Yes, will I need to return it? Shall I get a free shipping label? [speaker001:] Yes, one moment please [speaker002:] Are you still there? [speaker001:] Yes Can I please have the price of the item you are returning? [speaker002:] $54 Thank you so much! [speaker001:] Your refund of $54 has been processed. [speaker002:] Thank you! I appreciate your help. [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that's it. I just need to know if I'm supposed to return the item. [speaker001:] Yes, you should call customer support and ask for a return shipping label. [speaker002:] Ok, thank you! [speaker001:] Is there anything else? [speaker002:] No that's it [speaker001:] Thank you. Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hello, I would like to look into changing the delivery time of my order. [speaker001:] Okay, would you like to receive the product more quickly? [speaker002:] Yes, can I change the delivery time to the evening? [speaker001:] I can help you with that. Can I get your full name or Account ID? [speaker002:] My name is David Williams. My account id is JRZ1PCTS9H. [speaker001:] Great, can I also get your Order ID? [speaker002:] My order id is 9711009530. [speaker001:] OKay, let me just check the system for you. So, you'd like me to change the delivery to evening, is that right? [speaker002:] Yes, can that be done? I work during the days and I want to be home to get my jacket. [speaker001:] I am so sorry about not having it scheduled properly. YOu are now all set for an evening delivery! [speaker002:] Thank you! [speaker001:] Is there anything else that I can help you with? [speaker002:] I appreciate your help! That is all. [speaker001:] Have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] I wanted to check my order information on my account, but I can't remember my username. [speaker001:] No problem, I can help you with that. May I have your full name? [speaker002:] My name is Norman Bouchard [speaker001:] Thank you. May I also have your zip code and phone number? [speaker002:] My zip code is 19088 and my phone number is 319-490-9868 [speaker001:] Your username is: nbouchard1 [speaker002:] Thank you!! [speaker001:] You're welcome! Is there anything else I can help you with? [speaker002:] No, that was all! [speaker001:] Okay. Have a wonderful day! [speaker001:] Hi, this is James from ACME. How may I assist you today? [speaker002:] Hi James. I actually wanted to change my shipping info Is it possible to change my shipping address through you? [speaker001:] Sure, no problem. What is your full name and account ID? [speaker002:] Sanya Afzal and my account ID is NMEC6EMSGN [speaker001:] Okay, so do you just want to change the shipping address on your account or for a specific order? [speaker002:] Both [speaker001:] Okay. May I get your street address? [speaker002:] 3772 Lexington Ave Brighton, CA 59066 [speaker001:] May I get your email, zip code, and telephone number. [speaker002:] sa883155@email.com 59066 Telephone number is 907-184-9735 [speaker001:] Okay, everything has been updated. Is there anything else I can help you with? [speaker002:] No. That would be all. Thank you! [speaker001:] Then have a splendid day. Thank you for being an ACME customer! [speaker001:] Thanks for contacting AcmeBrands! What can I help you with today? [speaker002:] Wish to return Order ID: 5850799204 [speaker001:] Sure thing, let me pull up your account. [speaker002:] I need a return RMA to return and a shipping label [speaker001:] Can I get your full name and account ID, please? [speaker002:] Albert Sanders Username: asanders721 [speaker001:] And your account ID? [speaker002:] I have no fkg idea what my account ID is [speaker001:] It should be another number. [speaker002:] Thanks. So it is not associated with the Order ID: 5850799204?? [speaker001:] Right, they are two different numbers. I need it to verify your identity to process your return. [speaker002:] I am looking at the packing slip and I don't see it. Where is it on the packing slip? [speaker001:] Actually, I apologize, I made a mistake. [speaker002:] I see this: 'Member Level: Guest' [speaker001:] I will be able to validate with the information you have provided me. [speaker002:] thanks. [speaker001:] Can I have your email address, please? [speaker002:] asanders721@email.com [speaker001:] I have validated your purchase. When did you make the purchase? [speaker002:] 2020-02-04, I bought the because they look like really kick-ass boots but they weigh a TON and make my calves sore. [speaker001:] Got it. I am very sorry, but as a guest member, unfortunately returns can only be processed for 30 days after purchasing. [speaker001:] Thank you for contacting AcmeBrands! How can I help you? [speaker002:] I want to know the total cost of the order I purchased because I got an email saying conflicting information. [speaker001:] Okay, I can help you with that. Could I please have your name and account ID? [speaker002:] Joyce Wu Account ID: JTCSOFBKKL [speaker001:] What was the cost of your order suppose to be? [speaker002:] 89 dollars [speaker001:] Do you have your order ID? [speaker002:] 8770714815 [speaker001:] Thank you. Give me a moment while I pull up the order. Are you one of our gold, silver or bronze member? [speaker002:] gold [speaker001:] Does the email say that a new service was added to your account? [speaker002:] yes its a scam? [speaker001:] It appears that the email was sent to you in error. [speaker002:] ok thanks [speaker001:] The total for your order is $89 and you haven't been charged extra. [speaker002:] ok thats a relief. [speaker001:] Is there anything else I can help you with? [speaker002:] no,goodbye [speaker001:] Have a great day! [speaker001:] The shipping cost is too high, can i get a refund? [speaker002:] Thanks for contacting AcmeBrands. Let me see what I can do for you. Can I have your full name or account ID pleases? [speaker001:] Norman Bouchard [speaker002:] Thanks Norman. i also need your username, email address, and order ID. [speaker001:] nbouchard750,nbouchard750@email.com,4322752837 [speaker002:] What is the shipping status of your order? [speaker001:] Order Received [speaker002:] In that case I can cancel the order for you if you feel the shipping costs are too high. [speaker001:] thank you [speaker002:] Your order has now been canceled. Is there anything else I can help you with? [speaker001:] no,goodbye [speaker002:] Thank you, have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I have the subscription and I want to check it's status. [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Chloe Zhang [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] Account ID: 0CUJXXFPAM [speaker001:] And your order id? [speaker002:] 4226964786 [speaker001:] Thank you I will check your status. Your subscription is currently active, $20 is due today. [speaker002:] No problem, can I pay that now? [speaker001:] You can always use the link below to check your subscription status. Sure [speaker002:] great. [speaker001:] Would you like to use the credit card on file? [speaker002:] Yes, please. [speaker001:] Done Can I help you with anything else? [speaker002:] That's all. Thanks so much! [speaker001:] Have a good day. [speaker001:] Hello, how may I help you today? [speaker002:] I would like to check my order status because the cost of shipping was way too high Im a bronze member and never had to pay this much for shipping [speaker001:] Sure, no problem. Can I please have your full name, account ID, and order ID? [speaker002:] Norman Bouchard Account ID: DZXS8DYWCV Order ID: 9535010366 [speaker001:] Please give me a moment to look into this for you. [speaker002:] Will do [speaker001:] Did you receive an email notification about your shipment? [speaker002:] yes is out for delivery [speaker001:] Can you please tell me your email address? [speaker002:] nb877696@email.com [speaker001:] Thank you. Also, can I please have your username? [speaker002:] nb877696 [speaker001:] Thank you for your patience. [speaker002:] welcome [speaker001:] Because you are a valued customer, I am able to offer you a refund on the shipping fee. [speaker002:] okay that will be fine [speaker001:] Ok, no problem. A refund of $8 will be credited back to your original payment method. Is there anything else I can help you with today? [speaker002:] okay, thank you again for all your help [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] Hi I have a question about one of your products. I was looking at the Tommy Hilfiger shirt Your website said you didn't have it but I wanted to confirm if you had any small or medium size in stock [speaker001:] I'd be happy to answer any questions for you, may I please have your name? [speaker002:] Joyce Wu [speaker001:] Let me look into that for you Ms. Wu. One moment. [speaker002:] ok [speaker001:] I see that it isn't in stock. I'll send a message to our purchasing department and let them know that you're disappointed. [speaker002:] oh no: [ok then [speaker001:] I can back order the item for you, if you'd like. [speaker002:] ok if you can back order the medium that'll be great [speaker001:] got it. Would you like that charged to the card on file? [speaker002:] sure that's fine [speaker001:] Perfect, the shirt is ordered and you'll be receiving it very soon! [speaker002:] ok thanks [speaker001:] Is there anything else that I can help you with today? [speaker002:] that's it [speaker001:] Have a great day and thanks for shopping with Acme! [speaker001:] Hi, thank you for shopping with us today! How can I help you? [speaker002:] I need to return an item because it's the wrong size. My name is Alessandro Phoenix. [speaker001:] No problem, can I also have your username, email address, and order ID number? [speaker002:] Email Address: ap296680@email.com. Order ID: 6682918939 Username: ap296680 [speaker001:] Thank you, and what is your membership level and date of purchase? [speaker002:] Bronze Purchase Date: 2020-01-12 [speaker001:] Do you happen to still have the receipt, or is the item still in it's original packaging? [speaker002:] Yes it's in the original package [speaker001:] Ok, perfect! May I also have your address in order to create a shipping label? [speaker002:] 5203 Brushwick Dr Jacksonville, CA 29763 I'll just return it. by mail if that's ok [speaker001:] Yes, that works great! That should be all set for you to mail back now! Can I help you with anything else? [speaker002:] Great, thank you for your help. That's all I need. [speaker001:] You have a wonderful day! [speaker001:] Hello! Thank you for contacting us today! How can I help you? [speaker002:] I need to return an item, can you help me? [speaker001:] Sure! Can I get your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez. What is the reason for returning the item? [speaker002:] Changed my mind [speaker001:] Give me one second please. Can I get your username, email address, and the Order ID? [speaker002:] rodriguezd590 rodriguezd590@email.com 1003747853 [speaker001:] And what is your membership level? [speaker002:] gold [speaker001:] Perfect. Because you are a gold member you get unlimited returns. [speaker002:] sweet [speaker001:] I will need the address for the shipping label please. [speaker002:] 6868 Kennedy St San Mateo, NY 49758 [speaker001:] I just want to verify that this is a return correct, not a refund? [speaker002:] yes [speaker001:] Perfect. Okay. Would you like to process the return by mail, in store, or at a drop off center? [speaker002:] store [speaker001:] Great. I have all of that input into my system. Can I help you with anything else today? [speaker002:] no, that was it [speaker001:] Thank you and have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] I want to return an item because it came in the wrong color [speaker001:] No problem What is your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] Great, now to validate the purchase what is the username, email address, and order ID? [speaker002:] nbouchard525 nbouchard525@email.com 9205525470 [speaker001:] Now, what is your membership level? [speaker002:] Gold [speaker001:] Great, gold members get unlimited returns always! [speaker002:] awesome [speaker001:] What is your full adress so that you can print out the shipping label? [speaker002:] 6668 Circle Drive Raleigh, WA 28220 can i drop it off at one of the stores? [speaker001:] Absolutely. I was just going to ask that. All done! Is there anything else I can do for you today? [speaker002:] no that was everything [speaker001:] Great, have a good day! [speaker002:] you too [speaker001:] I appreciate it. [speaker001:] Hello, how may I help you today? [speaker002:] I forgot my username like a moron. Can you help me? [speaker001:] Don't be so hard on yourself, people forget their username all the time. I would be happy to help you recover your username. May I have your full name and account ID? [speaker002:] Thanks, Rodriguez Domingo, but I don't have an ID? [speaker001:] That's okay. Alright, Mr. Domingo. I need two of the following: email, zip code, or phone number. [speaker002:] rodriguezdomingo035@email.com 68466 [speaker001:] Alright, your username is rdomingo1. [speaker002:] Thank you! [speaker001:] No problem! Will that be all? [speaker002:] Yes, that is all. [speaker001:] Have a great day! [speaker001:] Hi, I am trying to view my shopping history [speaker002:] Thank you for contacting AcmeBrands. Are you having trouble with your username or password?\ [speaker001:] I can't seem to remember my password, I have had to change some of my passwords recently and I can't remember this one. [speaker002:] I will be glad to help reset your password. Can I have your full name or account ID? [speaker001:] username asanders445 [speaker002:] I will need your actual name or an account ID, plase. [speaker001:] my name is Albert Sanders [speaker002:] Thank you Mr. Sanders. To reset your password I will need your PIN or the answer to your security question. [speaker001:] 603303 [speaker002:] Great, here is your new password: 1nb2kaf8j0i Is there anything else I can help you with? [speaker001:] No thank you you have been so helpful [speaker002:] Great, you are very welcome. Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi! I am trying to buy a pair of jeans but somehow my card keeps getting rejected. Can you help me please? [speaker001:] Yes, can I please have your name? [speaker002:] Joseph Banter [speaker001:] Mr. Banter, are you getting a message that the card is invalid? [speaker002:] yes I sm am [speaker001:] Okay, can you please logging out and back into your account and try again? [speaker002:] Ok. let me try hm.. still say invalid [speaker001:] Okay, and what is the expiration date on your card? [speaker002:] 1124 [speaker001:] I think the site maybe under maintenance. Can I place the order for you? [speaker002:] yes please It is Guess jeans the price is $74 Can you find the item? [speaker001:] Okay, and can I please have your credit card number and exp. date? [speaker002:] 4400 5600 6757 7890 expired on 1124 [speaker001:] You are all set, is there anything else I can assist you with? [speaker001:] Thanks for choosing AcmeBrands! How can I help today? [speaker002:] Hi there! I'm trying to buy some things for my sister and the website just isn't working. Can you help? [speaker001:] I'm sorry to hear! Let me help you troubleshoot. What is the issue with the website? [speaker002:] It runs really slowly [speaker001:] Okay. The first thing that I recommend you try is logging out and then back in. That may help. [speaker002:] Ok I'll go try that Nope, the website is still prety much unuseable [speaker001:] Okay. Another thing that often helps is to close out other tabs in your browser, as well as other software on your computer. These things can really bog your machine down. [speaker002:] Ok, I closed all the tabs and that seems to have worked! Something else must have been blocking it [speaker001:] Great! Can I help you with anything else today? [speaker002:] Thanks so much! You helped me with everything [speaker001:] You're welcome, have a wonderful rest of the day! [speaker001:] how may i help you today? [speaker002:] Hello, I want to know the status of my refund. [speaker001:] you are asking about your refund status today correct? [speaker002:] Yes [speaker001:] could you be more specific, for example, are you asking about the status of a refund on an item you already returned? [speaker002:] I got a refund, right? I just want to double check the status of a refund [speaker001:] so you did already return an item for refund, and are asking the status of the refund payment, correct? [speaker002:] correct. [speaker001:] i can definitely help with that may i have your full name to pull the account up [speaker002:] Alessandro Phoenix [speaker001:] now to pull up the refund i need 3 things username, email adress, and order id # [speaker002:] My username is aphoenix268. Email aphoenix268@email.com. Order ID 8678139719 [speaker001:] thank you and how long have you been waiting on the refund? [speaker002:] A few days [speaker001:] and what is your membership level? [speaker002:] Bronze [speaker001:] generally, it can take up to 7 days for a refund to fully process. As a bronze level member, unfortunately I must ask you to wait the full 7 days for refund if you do not recieve a refund at that time, please contact us back so we can rectify the issue as it stands your refund is still processing [speaker002:] Okay, that answers my question. thank you [speaker001:] is there anything else i can help with today? [speaker001:] hi [speaker002:] Hello, thanks for contacting Acme support. How can I help you today? [speaker001:] I would like to know the level of memberships available [speaker002:] I'd be happy to tell you about that. Can I start by getting your name? [speaker001:] Norman Bouchard [speaker002:] Just a moment, Mr. Bouchard. [speaker001:] okay [speaker002:] We offer 3 membership levels. Gold, Silver and Bronze as part of our rewards program. [speaker001:] okay can I know about each? [speaker002:] Sure. All members get access to our annual holiday extravaganza. Bronze members sve on shipping fees and have access to special discounts. Silver members can have agents make purchases on their behalf and Gold members get unlimited refunds. [speaker001:] wow [speaker002:] Do you have any other questions about that, or anything else? [speaker001:] is there a fee to get one of these memberships? [speaker002:] It can't be bought but it is earned by making purchases throughout the year. [speaker001:] I like this. Thanks for the info. [speaker002:] One more very important thing to note. The holiday party has an open bar! [speaker001:] Niceeee. [speaker002:] Of course. Is there anything else that I can help you with today? [speaker001:] That's all [speaker002:] Thanks for shopping at Acme. Have a great day! [speaker001:] Hi, how can I help you? Are you there? [speaker002:] Hi! I want to check to see if my order has been shipped yet. However I forgot my password to my account. Can you help me? [speaker001:] yes I can help with that You just want to check if your order has been shipped correct? and retrieve a password? [speaker002:] I would like to retrieve my password so I can login. [speaker001:] okay one moment please [speaker002:] thanks! [speaker001:] Your welcome Can i have your full name or Account ID please? [speaker002:] Yes, I am sanya afzul Sorry afzal [speaker001:] no problem Can I have your username please? [speaker002:] safzal63 [speaker001:] Ok, I can't retrieve your old password for security reasons. However I can create a new one for you now [speaker002:] great, thanks! [speaker001:] Your welcome. Do you have your PIN? [speaker002:] 302771 [speaker001:] Great, here is your new password: 0oupzv0ivv9 [speaker002:] thanks, let me see if I can log in.... [speaker001:] Let me know if it works [speaker002:] great! It works! Thanks! [speaker001:] Your welcome! can I help you with anything else today? [speaker002:] no, thanks! [speaker001:] Have a great day! Good bye [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello my name is David Williams and I need to change the address on my account [speaker001:] Okay I can do that for you. Let me pull your account up quickly, David. Can you provide me with the incorrect address please? [speaker002:] Yeah I can fbcc-3527 sorry Address: 3099 Circle Drive Monterey, NY 29584 and the correct address is 3095 Circle Drive Monterey, NY 29584 [speaker001:] I'll just need to verify your identity quickly. Can I get your zip code, phone number, and PIN number? [speaker002:] zip code: 29584 Password: abx24Tbm and no phone number [speaker001:] How about username? [speaker002:] Username: dwilliams756 [speaker001:] Perfect. All verified. Let me make that address change quickly. Alright I have updated that all into your account. Is there anything else I can help you with today? [speaker002:] ok thanks a lot no that would be all [speaker001:] Thank you and have a great day! [speaker001:] Hi I have an issue with my order Can you help? [speaker002:] Hello, how may I help you today? What is the issue? [speaker001:] I really want to buy his Michael Kors jacket But you keep rejecting my credit card I know it's a good card Can you fix this for me? [speaker002:] It sounds like you are having an issue with the website. We can try troubleshooting some solutions. [speaker001:] Okay Should should I do? [speaker002:] First, try logging out and then logging back in. [speaker001:] Okay I will try That's not working: [It still won't accept my card Do you have other suggestions? Please? [speaker002:] Please check the expiration date on the card. [speaker001:] Okay I'm looking right now It's good until 2023 So that's not it either Is there anything else I can do? [speaker002:] I could place the order for you. [speaker001:] Okay sure That would be good [speaker002:] I will need the card number and expiration date. [speaker001:] I want your $69 Michael Kors jacket The card number is 392712937233 It expires on October 15, 2023 [speaker002:] Alright, the purchase has been made. [speaker001:] Did my card go through that time? Oh, great [speaker002:] Will that be all for today? [speaker001:] I wonder why it was rejected before do you know why? maybe i entered it wrong [speaker002:] Sometimes our system will be a little strange. I am able to go in directly in order to purchase items. [speaker001:] oh good I guess it was just a glitch That's all I need thanks for your help [speaker002:] You are welcome. Have a great day. [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] I was trying to see my shopping history online but I seem to have forgotten my password I was wondering if you might be able to help me [speaker001:] I'm sorry to hear that and I'll do my best to help you get the password reset. Could you give me you Full name please? [speaker002:] Joseph Banter [speaker001:] Thank you Joseph, I was able to pull up your account. Do you have your username available? [speaker002:] I have the pin [speaker001:] thank you that helps with the next step. If you don't have your username I can help with that as well. [speaker002:] Thank you. Appreciate it [speaker001:] Alright, for the username. I'll just need two of the following: Zip code, Phone Number or Email Address. [speaker002:] 49984 841-2259 [speaker001:] Great. I was able to verify your identity, your username is jbanter1 [speaker002:] Thank you [speaker001:] and you said you have your security PIN available? [speaker002:] Pin Number: 897611 [speaker001:] Great let me enter that info and generate a temporary password for you. Alright your password is: nzohld7lin be sure that when you log in you go to your profile settings and change it to something you'll remember. Was there anything else I could help you with? [speaker002:] I will do that Thank you so much for your help [speaker001:] Thank you for shopping with us Joseph, have a great day! [speaker001:] Hello, what I can help you with today? [speaker002:] I wanna know more about the product Is it leather? hello? [speaker001:] Which product are you referring to? [speaker002:] Tommy hilfiger boots [speaker001:] I am sorry I don't have information on that. [speaker002:] My name is crystal minh I have an order I wanna know how long it takes to have my product [speaker001:] Okay thank you, I will look into that for you. [speaker002:] Thanks so? [speaker001:] I am sorry, I am having trouble finding the answer [speaker002:] thanks anyway i gotta go [speaker001:] I am sorry about that. [speaker001:] Hello, how can I help? [speaker002:] The website is so slow today. Do you know what's going on? [speaker001:] Oh I'm sorry to hear about that. Have you tried closing all other tabs on your browser? This may cause a slow down. [speaker002:] No, let me give that a try real quick. Hold on please. [speaker001:] Sure, take your time. [speaker002:] Well, I tried it and made sure to close all my other tabs but it didn't help. Anything else might help? [speaker001:] Next you can try to visit any other website to see if that is slow too. Let me know the results. [speaker002:] Okay, that will only take a second. [speaker001:] OK no problem. [speaker002:] Yes, I tried one or two and they seem slow too. [speaker001:] In this case, it seems like an issue with your internet connection. I would recommend contacting your internet provider for this situation. [speaker002:] Oh, okay. I will do that then. Maybe they can get it figured out. Thanks for your help! [speaker001:] No problem. Is there anything else you needed help with? [speaker002:] That's it. thanks again. [speaker001:] Ok hope you have a great day! Bye now [speaker001:] Thanks for contacting AcmeBrands! How can I help you? [speaker002:] I want to return an item because it had a stain. I promise I didn't do it. [speaker001:] I'm sorry you received a product with a stain. Could I have your name and order ID? [speaker002:] Norman Bouchard Order ID: 5496186334 [speaker001:] In order to validate your purchase, Norman, could you provide me with your username and email address? [speaker002:] Email Address: nbouchard130@email.com Username: nbouchard130 [speaker001:] Thank you. What membership level do you have with use? Gold, silver or bronze? [speaker002:] I'm just a guest [speaker001:] Alright and when did you make the purchase? [speaker002:] This was a graduation gift for my son. Purchase Date: 2020-03-13 [speaker001:] Congrats to your son! You can make the return within 30 days of purchase and it looks like you still have some time to make the return. I can sent you a shipping label if you provide me with your mailing address. [speaker002:] Sure. Address: 7150 Lexington Ave Monterey, NY 6486 and thanks! [speaker001:] Looks like the zip code is short one digit. [speaker002:] Oops try adding a zero to the end [speaker001:] Okay and how would you like your return processed: By mail, In store or Drop off center? [speaker002:] by mail [speaker001:] You're order information has been updated to reflect a pending return. Is there anything else I can help you with? [speaker002:] That's all, thank you. [speaker001:] You're welcome. I hope you enjoy the rest of your day. [speaker001:] Hello, how can I help you? [speaker002:] Hello, I need to return an item I purchased as it is the wrong color [speaker001:] Okay, can I have your full name? [speaker002:] Albert Saners Sanders [speaker001:] Thank you, now I will need your username, email address, and order ID [speaker002:] asanders367, asabders367@gmail.com, 0954280877 [speaker001:] Thank you, what is your membership level? [speaker002:] guest [speaker001:] Do you have a receipt for the item, or was it purchased in the last 30 days? [speaker002:] it was purchased 12272019 [speaker001:] Unfortunately you will not be able to return the item without a receipt as the purchase date was too long ago. [speaker002:] oh ok, thank you [speaker001:] Sorry for the inconvenience. Is there anything else you need? [speaker002:] that is all [speaker001:] Okay, have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] I got a question about a recent purchase I just made I literally just bout this shirt recently but I found out that one of your competitors is selling it for almost half the price! Do you have a price match on these things? Or can I cancel my order? [speaker001:] I can help you with that, first could you send me your account ID? [speaker002:] yeah its QW8SATGGUA [speaker001:] Ok, I'm going to enter your issue into the system real quick. [speaker002:] ok [speaker001:] Alright, I just need to validate your purchase, could you send me your full name and order ID? [speaker002:] yeah my name is Alessandro Phoenix the ID is 3278902139 [speaker001:] Ok, I have everything verified in the system. [speaker002:] ok [speaker001:] Unfortunately, we can't offer a price match since our pricing algorithms change dynamically to try to match the competitor's prices, so we don't have any control over our prices. [speaker002:] ok can I cancel the transaction then? I'll just buy it from your competitor [speaker001:] The best we could do is send you a discount for a future purchase with a discount code, would that work for you? [speaker002:] how much is the discount? [speaker001:] The discount would be for 30%, would that work? If not, I can cancel your order for you. [speaker002:] actually I can work with 30%. How long until it expires? [speaker001:] It will be valid for the next 90 days from today. [speaker002:] ok i'll do that then [speaker001:] Great, here is the discount code that you can enter on the checkout page for your next purchase: GSJII. Is there anything else I can help with? [speaker002:] no that's it. thanks for trying [speaker001:] Glad I could help, have a great day! [speaker001:] Hi there my name is Joyce Wu [speaker002:] Can I help you with something today? [speaker001:] I want to return my jacket there is a HUGE stain on it! Just not up to my standards. [speaker002:] What is your email and order ID? [speaker001:] Email Address: jw877557@email.com Order ID: 4041031563 [speaker002:] What is your membership level? [speaker001:] Guest [speaker002:] What is the purchase date? [speaker001:] Purchase Date: 2020-02-26 [speaker002:] Do you have the receipt? [speaker001:] yes i do [speaker002:] I need your address, please. I will give you a shipping label for you to use to send your return in. [speaker001:] 3828 Lexington Ave Brighton, MI 54468 Ok thanks [speaker002:] Would you like to return by mail, in store, or at a drop off center? [speaker001:] mail is fine [speaker002:] Okay you are all set. Is there anything else you need help with? [speaker001:] that is all [speaker002:] Have a nice day! [speaker001:] Hello! How may I help you? [speaker002:] Hello, can you help me change the phone number on my account? I accidentally put in the wrong one. [speaker001:] Of course! May I have your Zip Code, Username, and Email to verify? [speaker002:] username: jw845458, email: jw845458@email.com zip code: 81008 [speaker001:] May I have the phone number you want to change it to? [speaker002:] 285-6976 [speaker001:] Done! Anything else today? [speaker002:] No that was all, thanks so much. [speaker001:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] HI, I have a shipping issue. I was charged too much for shipping. Can I get the shipping fee waived. [speaker001:] I can check into this for you. May I have your full name or account id please? [speaker002:] Joyce Wu [speaker001:] Thank you may I please have your username, email address, and Order ID? [speaker002:] Username: jwu47085 Email Address: jwu47085@email.com Order ID: 9303368279 [speaker001:] Thank you, and what is the shipping status? [speaker002:] In transit [speaker001:] I can waive the fee for you if that would workd? [speaker002:] That would be great! [speaker001:] The shipping fee has been waived. Is there anything else I may help you with today? [speaker002:] You are awesome! Thank you for your help. That is all I needed today. [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] hello, how may i help you today? [speaker002:] I need to return an item that is the wrong siZe [speaker001:] if i understand properly, you need assistance returning an item today, due to a wrong size? [speaker002:] yes Michael Kors boots [speaker001:] ok may i have your full name to pull up your account [speaker002:] Norman Bouchard [speaker001:] may i have your username, email adress, and order id? [speaker002:] nbouchard826@email.com Username: nbouchard826 Order ID: 9004044286 [speaker001:] what is your membership level [speaker002:] silver [speaker001:] and when was the purchase date of this item? [speaker002:] Purchase Date: 2020-03-27 [speaker001:] good news, we can process the reurn! i will need your full adress, so i can send a shipping return label for you [speaker002:] 8020 Primrose Ave Brighton, WA 69883 [speaker001:] would you like to process the return by mail, in store, or a drop off center? [speaker002:] drop off [speaker001:] ok, your return has been processed [speaker002:] thanks [speaker001:] please return the item to the drop off center as soon as possible [speaker002:] okay [speaker001:] is there anything else i can assist with today [speaker002:] no [speaker001:] have a good one! [speaker001:] Hello, how can i help you? [speaker002:] hey was looking to buy some jeans but they are out of stock what can i do [speaker001:] can i get your name, please? [speaker002:] Norman Bouchard [speaker001:] What brand jeans are you looking at? [speaker002:] Michael kors $59 [speaker001:] I will write up a report to the purchasing department and get onto them about getting the stuff back in stock. But for your inconvenience I can back order for you so as soon as we get them in they will sship out. [speaker002:] thank you, [speaker001:] Do you want me to use the card on file? [speaker002:] yes how long do you think it will take to ship [speaker001:] It will take 3 days to get them back in then after that they will ship. It takes up to 7 days for them to reach their destination. But you can expect them sooner than 7 days once they ship. Do you need anymore help? [speaker002:] that wokrs thanks [speaker001:] Have a great day! [speaker001:] Hi! Thank you for contacting Acme today. How may I help you? [speaker002:] yes, i can't access my account because i lost my phone [speaker001:] I am so sorry to hear you lost your phone. Do you need to get your username and password or do you have one of them? [speaker002:] can i give you my phone number instead [speaker001:] Can I first start with your full name? [speaker002:] Albert Sanders [speaker001:] Can you also provide me with your phone number and email address [speaker002:] i don't have an email. the phone number is 330-822-4754 [speaker001:] Ok, that is fine. What is your zip code [speaker002:] 69233 [speaker001:] Thank you for all the information. Your username is asanders1 [speaker002:] ha..of course [speaker001:] I can not actually view your old password for security reason so I have to create a new one [speaker002:] ok [speaker001:] Can I have your account pin or the answer to your security question [speaker002:] security question answer is Alexander [speaker001:] Thank you. One moment while I generate the password. Your password is rox6fnwo33e [speaker002:] ok great [speaker001:] did you have any other questions today? [speaker002:] nope. thanks so much! [speaker001:] You're Welcome. Have a great day [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Hello there, I'm having some issues with navigating the website, it's running really slow [speaker001:] I'm sorry to hear the site is running slowly for you. Lets try a few troubleshooting options to see if we can get the issue solved. [speaker002:] Okay Ready when your are [speaker001:] First could you try logging in and out for me. See if that clears anything up? [speaker002:] Okay attempting that now Alright, I tried that but it doesn't appear to have fixed the problem [speaker001:] Alright, next let's see if it's running slow for other websites. Could you try another site you frequent for me? [speaker002:] Alright I'm going to log on now Hmm, it appears that my other sites are working fine [speaker001:] Alright, let's try seeing if there are too many things running at the moment. Try closing some extra browser tabs and or background programs. [speaker002:] Alright I'll try that Oh! That seems to have worked, the site is running optimally now [speaker001:] Great to hear. I'm glad we were able to figure it out. Was there anything else I could help you with today? [speaker002:] No, that was all thank you for your time! [speaker001:] Have a great day and thank you for shopping with AcmeBrand! [speaker001:] Hi, how may I help you this morning? [speaker002:] Yea, I had a quick question I was checking my email and it says my subscription was removed Is that true? I still want it there [speaker001:] Sure, I can check that for you What is your account ID? [speaker002:] Umm, not sure [speaker001:] OK, and to whom to I have the pleasure of speaking with? [speaker002:] Sanya Afzal [speaker001:] Ok, Sanya, let me take a look here. I'm going to check the system here... Ok, this does not seem to be the case I believe you were simply sent a scam email [speaker002:] oh really? [speaker001:] yes, there are quite a few of these bad actors floating around these days if you check the email address, you will note that it does not come from the official AcmeBrands marketing [speaker002:] hmm, I don't know exactly what that looks like [speaker001:] No worries, the point is that your account has no changes If you sign in, you should see that your subscription is still listed as active [speaker002:] Oh yea, it does Ok, that makes sense I was just double checking [speaker001:] great, and anything else I can help with today? [speaker002:] No that's it, just wanted to make sure [speaker001:] Wonderful, and have a great day! [speaker001:] hello [speaker002:] Hi, I was wondering if you provide free shipping for my order internationally [speaker001:] You want to known if you are eligible for free shipping [speaker002:] Yes [speaker001:] Do you have items in your cart? [speaker002:] yes it's a guess hacket jacket [speaker001:] The item in your cart qualifies for free shipping [speaker002:] great! even internationally? [speaker001:] A shipping time of 5 business days if the total pre tax cost exceeds $25 Yes even internationally [speaker002:] oh okay, thank you! [speaker001:] Would that be all for today? [speaker001:] Hello My name is Crystal Minh [speaker002:] Hi, thank you for contacting AcmeBrands. How can I help today? [speaker001:] and I am calling to complain about an item this item is way too expensive can we do something about this [speaker002:] Is this an item you have already purchased? [speaker001:] No, not jet [speaker002:] OK, is the item expensive compared to a competitor of ours or has our price increased recently? [speaker001:] Yeah it is actually the jeans are $75 in other retailer [speaker002:] Thank you Crystal. Can I have your account ID and order ID? [speaker001:] Yeah sure Account ID: BMQ5CRSIPF Order ID: 5363400146 [speaker002:] Thank you for that information. Our prices are currently determined by an extensive pricing algorithm and change frequently. We are unable to guarantee that our prices will be the same from day to day or match our competitors. We do not currently have a price matching policy. [speaker001:] Do you have a price coupon maybe? or offer some kind of discount [speaker002:] I can offer you a promo code to use on your order. [speaker001:] that would work [speaker002:] Here is a promo code to use on your order. YE3QK [speaker001:] ok thanks a lot for the code [speaker002:] I do apologize about the discrepancy in prices. Is there anything else I can help with today? You are very welcome, thank you and have a great day! [speaker001:] Hello, how can I help you? [speaker002:] hello i want to know about membership levels im interestd n buying thigns [speaker001:] AcmeBrands Membership is the official rewards program for our most valued customers. The membership levels include Bronze, Silver, and Gold. All other customers are considered guests. Unlike other programs, we do not offer overly ostentatious titles such as Platinum or Super Exclusive Access. Membership is different than a subscription. Is there anything else you'd like to know? [speaker002:] taht sounds good so helpful [speaker001:] Thank you! Have a nice day! [speaker001:] Hi there I am Sanya Afzal. [speaker002:] Welcome to AcmeBrands. How may I help? [speaker001:] I bought some boots but they are the wrong colour. Can I please return them? i dont like them Bought them for an event but don't need them [speaker002:] OK. Let me help with that. I have pulled up your account, Sanya. One moment. [speaker001:] ok [speaker002:] May I have your username, email address, and order ID? [speaker001:] Order ID: 8328555099 Username: sanyaa23 Email Address: sanyaa23@email.com [speaker002:] Thanks. I have validated your purchase. [speaker001:] ok [speaker002:] What is your member level? [speaker001:] Bronze [speaker002:] Do you have the receipt? [speaker001:] yes [speaker002:] Great. You will be able to return it. [speaker001:] ok [speaker002:] What is your full address? [speaker001:] 8441 Lexington Ave Jacksonville, TX 5246 [speaker002:] And how would you like to return the item? [speaker001:] mail is fine [speaker002:] OK. You are all set. I updated the order. Anything else I can help with today? [speaker001:] Hi! How can I help you today? [speaker002:] hello, i would like to get a refund for a shirt i purchased I want to cancel the order and be refunded [speaker001:] Okay, can I ask the reason for cancelling this order? [speaker002:] i changed my mind i dont want it [speaker001:] Okay, what is your full name, account ID, and order ID? [speaker002:] Account ID: 0U7FV9EIWD Crystal Minh Order ID: 1804364370 [speaker001:] Thank you, Crystal. Can I also have your username and email address please? [speaker002:] Username: cminh193 cminh193@email.com [speaker001:] And what is the shipping status on your order? [speaker002:] there is no shipping status [speaker001:] It doesn't say order received or in transit? [speaker002:] all i i have is a purchase date [speaker001:] Okay, no problem. How would you like to be refunded? We can do a gift card, credit to your account, paper check, or credit card. [speaker002:] refund back to my debit card [speaker001:] How much did the item cost? [speaker002:] 59.00 ok thank you! [speaker001:] I have sent the refund. Is there anything else I can help you with? [speaker002:] no that is all [speaker001:] Okay, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi how wide is the collar on this top? Is it comfortable? [speaker001:] Happy to help, may I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] thanks Alessandro. What particular item are you looking for? [speaker002:] Tommy Hilfiger shirt [speaker001:] Got it. Give me a second. Our shirts are designed for extra comfort and do not have tight collars. What size are you looking for? [speaker002:] Small [speaker001:] The smaller ones are comfortable for 14 inches. Does that sound good? [speaker002:] Perfect. Thanks [speaker001:] Great, is there anything else that I can help you with? [speaker002:] That's all thanks [speaker001:] Have a nice day! [speaker001:] Hello, how can I assist you? [speaker002:] hi, I need to correct my address [speaker001:] Okay, I can help you with that. Please wait for just a moment. [speaker002:] hello? okay how long is a moment? [speaker001:] So sorry for the delay. Could I get your full name or account ID? [speaker002:] Chloe Zhang huh? not about a shipment..just need my house number corrected [speaker001:] Do you have an item that's on it's way to you? [speaker002:] no update adress...that's all [speaker001:] I see. Okay please give me your new address. [speaker002:] 5074 Circle Drive it shows 5073 [speaker001:] Thank you for that information. [speaker002:] welcome can you please hurry? thank you [speaker001:] That should do it. Is there anything else I can help you with today? [speaker002:] no thanks bye [speaker001:] Thank you for your patience, have a good day. [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Well, I'm always buying my boyfriend stuff from you all, so I have a lot of past orders. I want to buy him a pair of boots, but I can't remember if he already has them. I forgot my password, so I can't log in and I tried so many times that the page froze. [speaker001:] I can help reset your password for you. Can I have your full name or account ID please. [speaker002:] Okay. Albert Sanders [speaker001:] Thank you Albert can I also have your username? [speaker002:] sure. it's albertsanders958 [speaker001:] OK, I won't be able to recover your old password, but I can generate a new one for you. All I will need is your PIN or the answer to your security question. [speaker002:] Okay, let me check my planner for the PIN. Hold on Finally!! 761920 [speaker001:] Great I have generated a new password for you: 6qwgznj4c07 Please use this one going forward, in the event you remember your old password it will no longer be valid. Is there anything else I can help you with today? [speaker002:] Wait! Let me try and log in while I still have you! [speaker001:] No problem. [speaker002:] It worked, THANK GOD!!!!! [speaker001:] Great! Can I help with anything else? [speaker002:] No. I'm ready to go!! Thank you, dear!!! [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] It's taking such a long time. All I am seeing is a spinning wheel and I want to know what is going on because it is just aggravating that the site isn't doing anything. [speaker001:] I will do my best to help you. What is your name? Do other websites work on your computer? [speaker002:] Joseph Banter I'm just trying to bring up my order statement, and all the other sites work but this one [speaker001:] Can you try logging out and logging back in? [speaker002:] Okay. It didn't work. [speaker001:] Do you have any other tabs open? If so, try closing them. [speaker002:] That hasn't worked. I have nothing open. [speaker001:] I am going to notify the website team about this. [speaker002:] Okay thanks. [speaker001:] Would you like me to order the product for you? [speaker002:] No thank you. I will wait and see if the site is working again. [speaker001:] Okay, is there anything else I can help you with? [speaker002:] No that was it, thank you for the help. [speaker001:] Have a nice day! [speaker001:] Does the site have large size jacket? [speaker002:] I will check that for you. Our jackets come in several sizes. However, if the jackets are listed as empty on the website, then we are currently out of stock. Jackets are refilled every month at the end of the month, depending on the current season and fashion trends. Please ch [speaker001:] ok [speaker002:] Please check back around that time for your jacket of interest. [speaker001:] thanks [speaker002:] Is there anything else I can do for you? [speaker001:] no [speaker002:] Have a nice day [speaker001:] Hi! Thank you for contacting us today. How Can I help you today? [speaker002:] i am unable to track my goods [speaker001:] oh no! Let me assist you with that Can I please have your full name [speaker002:] Thanks Sanya Afzal [speaker001:] Thank you Sanya Can you also provide me with your account id and order id [speaker002:] Account ID: 2FBCL0YKZH Order ID: 4935894792 [speaker001:] Thank you for the information. Give me a moment while I look into this [speaker002:] Thanks [speaker001:] How long have you been waiting for your goods [speaker002:] Thursday i think [speaker001:] Ok, do you have your shipping status [speaker002:] yes still in transit [speaker001:] I am showing that your order is scheduled to be delievered tomorrow [speaker002:] Ok thanks [speaker001:] You're Welcome. Do you have any other questions for me today? [speaker002:] No, that is all [speaker001:] Have a great day [speaker001:] Hi there, how can I help you today? [speaker002:] search is taking a long time all i see is a spinning wheel. what is going on? search bar does not work [speaker001:] Let me take a look for you. [speaker002:] ok [speaker001:] Can you try logging out and logging back into your account? [speaker002:] will do this now and will let you know [speaker001:] Thank you. [speaker002:] still does not work. what else can we try? [speaker001:] Sorry to hear. Not to worry. Can you try clearing your cookies? [speaker002:] will do this and will let you know it works now [speaker001:] Great! Can I help you with anything else today? [speaker002:] that is all thank you [speaker001:] You're welcome, have a great day! [speaker001:] Hello there [speaker002:] Hi, how can I help you? [speaker001:] I have placed an order but I can't access my account to check the order status I have lost the phone I use for two factor authentication could you please help me out? [speaker002:] sure, I can help with that! Can I have your name please? [speaker001:] Sanya Afzal [speaker002:] Thank you, can I have your email address so I can send you a reset code? Sanya? [speaker001:] sanyaafzal268@email.com [speaker002:] Thanks, you'll get a link in that email to reset the 2 factor authentication [speaker001:] got it [speaker002:] To be safe you should always follow best practices for security I'll send you a link about that [speaker001:] okay thanks [speaker002:] Is there anything else I can help you with? [speaker001:] no that'll be it thank you so much for you help have a nice d ay [speaker002:] ok, glad I could help! have a good day! [speaker001:] Hi! Thank you for contacting us today. It will be my pleasure to assist you How can I help today? [speaker002:] Hello, I have a question about the upcoming fall collection. Do you know when the fall collection will appear in stores? [speaker001:] I can try and find that information for you. Please allow me one moment [speaker002:] Sure, thank you very much. [speaker001:] The fall collection will appear in the stores on October 3rd [speaker002:] Great, that's really helpful. I appreciate your help. [speaker001:] Not a problem! Do you have any other questions today? [speaker002:] No, I have no additional questions. [speaker001:] Thank you for contact us! Have a great day [speaker001:] Thanks for choosing AcmeBrands! How can I help you out today? [speaker002:] Whenever I search for anything I am not getting any results. [speaker001:] I'm sorry to hear! But I can help you. Can you try logging out and back in first? That sometimes fixes things. [speaker002:] Ok, I tried that but it still doesn't work. [speaker001:] Okay, something else that often helps is clearing cookies. Do you mind trying that? If that doesn't work, there's still more we can try. Did that work? [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] yes i wanted to pay on my subscription fee because i would like to keep my annual subscription active [speaker001:] Sure, I can look into that for you. May I have your full name, please? [speaker002:] Norman Bouchard [speaker001:] Great. Norman, can I also get your Account ID and your Order ID? [speaker002:] sure, my account id is TTBNSEUNS1 and my order id is 7698613419 [speaker001:] The standard subscription is only $99 a year. How much would you like to pay on that today? [speaker002:] i would like to pay the whole amount using the debit card already on my account please [speaker001:] No problem. I can make that happen for you. One moment. please. [speaker002:] ok [speaker001:] I'll charge that $99 to the card we have on file for you. [speaker002:] ok thanks [speaker001:] You're all set now. Is there anything else that I can help you with today? [speaker002:] that will do it [speaker001:] Have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi! I need to check the status of my account because my subscription was removed and I still want it [speaker001:] Oh, I'm sorry to hear that, but we'll definitely try to get your subscription back up and running may I ask your full name, so that we can get started? [speaker002:] Sanya Afzal [speaker001:] Thanks, Sanya and to verify your information, may I ask for your account ID and the order ID associated with your subscription [speaker002:] I do not have any of that information [speaker001:] I see. One moment, allow me to check with my manager to see if I can access your account in a different way [speaker002:] thank you [speaker001:] okay, sorry about the wait. Let me see if I can solve this issue from a different angle A subscription was removed from your account, may I ask how you found out about this? [speaker002:] email [speaker001:] Okay, I'll check with our IT department. The email itself might have been a mistake. Yes, according to our systems, no email was actually sent to you by Acme. We've been having some trouble with scam emails recently, so I'm very glad you brought this to our attention [speaker002:] thank you so much [speaker001:] If you look very closely, you can see that the email about your subscription being cancelled was not from our official marketing team and you're welcome. Your account appears to be in order, so there's nothing to worry about. [speaker002:] oh gosh! I just looked at it. it sure isn't thank you for everything [speaker001:] Yes, they keep getting craftier, but luckily you were vigilant and double-checked If you log into your account at any time, you should see your subscription is still active Would there be anything else that I can help you with? [speaker002:] no thank you [speaker001:] You're welcome. Have a great day. [speaker001:] Hello, how can I help you? [speaker002:] Hi I can't remember my username how can I log in? [speaker001:] Okay, I can help you retrieve it To verify your identity, I need to know your full name, zip code, and either your phone number or email address [speaker002:] ok Joyce Wu 94358 jwu28332@email.com [speaker001:] Okay, your username is jwu1 Is there anything else I can help you with? [speaker002:] hm no, that's it for now thanks [speaker001:] Okay, have a great day! [speaker001:] good morning, how can I help you? [speaker002:] Hi I forgot my password [speaker001:] sure, would you give me your full name or account ID [speaker002:] Sanya Afzal [speaker001:] additional to this you would give me your username please [speaker002:] Username: sanyaa43 [speaker001:] ok before giving you a new password since I can't recover the old one, I would like to ask for your pin number for identity security. [speaker002:] 717050 [speaker001:] 1edc8687tg3j all set [speaker002:] Thanks [speaker001:] a pleasure to help you [speaker001:] Hello, how may I help you today? [speaker002:] Hi, can you please tell me the benefits of the premium membership? [speaker001:] Sure, were you wondering about bronze, silver, or gold? Or would you like to hear about all of them? [speaker002:] I assume gold is the top? Whatever the top one is please. [speaker001:] Gold is the top and gold members can refund their orders as many times as they need. Additionally, they are trusted more than our other customers and we are more lenient in customer service disputes. [speaker002:] What is the fee? [speaker001:] Members need to spend $2000 or more in the current year to qualify for Gold. [speaker002:] Oh, I see. Okay. Thank you for the information. I have some shopping to do, lol. [speaker001:] Is there anything else I can do for you? [speaker002:] No, thank you. [speaker001:] Thanks, have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi I have a question about my account. I'm signed up for the premium subscription service. I just got my statement and saw I was charged twice last month. I wanted to get that fixed. [speaker001:] Let me check on that for you Can I get your full name, account ID, and order ID? [speaker002:] Joseph Banter N8BXYZHGHO 1775414644 [speaker001:] Thank you. Can I get your membership level? [speaker002:] bronze [speaker001:] Hello, unfortunately I am unable to offer you a refund [speaker002:] even though its your company's fault? [speaker001:] Our system's do not show any issue, there is nothing else I am able to do [speaker002:] can I talk to a manager? [speaker001:] Sure, I will notify my manager and they will contact you when they have capacity [speaker002:] ok [speaker001:] Is there anything else you need? [speaker002:] no [speaker001:] Have a great day [speaker001:] Hello. How can I help you today? [speaker002:] Hello, I was charged twice for my subscription [speaker001:] Let me take a look. May I have your name? [speaker002:] Sanya Afzal [speaker001:] Can I have the Account ID and Order Id also? [speaker002:] 1KGC4BMI4S, 3367115699 [speaker001:] Also what is your membership level? [speaker002:] Bronze [speaker001:] Im sorry but I am not seeing an error on our end. I just checked the system and everything is as it should be. [speaker002:] Pretty sure I was charged twice, can I chat with a manager please? [speaker001:] I will have them contact you as soon as possible. [speaker002:] Thank you very much [speaker001:] Anything else for now? [speaker002:] That is all [speaker001:] They will call you today. [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] hi I want to check order status of my item I only order one item but the email status say I order two [speaker001:] Alright let's look into that for you, and thank you for clarifying the issue. Could I have your first and last name please to pull up your account? [speaker002:] Norman Bouchard [speaker001:] Thank you Norman, could I also have your account ID and order ID to look up the order? [speaker002:] Account ID: OWNECNCTNV Order ID: 4404475204 [speaker001:] Great. I was able to find it. Let me check with the system to see if the email was correct. It looks like the email was indeed correct so let's see if we can get the second item taken off. Could oyu tell me your shipping status? [speaker002:] Shipping Status: Order Received [speaker001:] Great. I'll be able to get that item removed and refund you immediately. How much was the item? [speaker002:] 89 [speaker001:] Alright you're all set. Was there anything else I could help you with today? [speaker002:] no, that is all, thank you [speaker001:] Not a problem. Thank you for shopping with us Have a great day! [speaker001:] Hi, how are you doing today? [speaker002:] Hello, I am trying to use a promo code and it keeps telling me it is invalid [speaker001:] I'm sorry, let me see if I can help you with that! When was the promo code issued? [speaker002:] 9 days ago [speaker001:] Our codes typically expire after 7 days. Let me check the system to see what we can do. What is your name? [speaker002:] Albert Sanders [speaker001:] It looks like that was our fault, I'm sorry about that! Let me get a new code for you. [speaker002:] Great, thanks [speaker001:] Here is a new code: L4X1M You're welcome! Can I help you with anything else? [speaker002:] Thanks so much! That is all I needed [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi. My name is Alessandro Phoenix. My Order ID is 9602071593. The promo code I tried to use on these Michael Kors jeans keeps saying it's invalid. I just received this code 2 days ago. [speaker001:] I am very sorry to hear that. Let me check on this information. I am going to check with the system about this, give me one more moment. [speaker002:] ok [speaker001:] This seems to be an error on our part. I am going to generate you a new promo code, just give me one more moment. [speaker002:] Ok [speaker001:] Ok, here is a new promo code that will be 20% off, apologies for the inconvenience: LDRBZ [speaker002:] Great. Thank you. [speaker001:] Is there anything else I can help you with today? [speaker002:] That is it for today. [speaker001:] Thank you for being a customer, have a great rest of your day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi. My name is Sanya Afzal. My order ID is 2558097273. I'm checking on my order status because I am not satisfied with the shipping cost. [speaker001:] OK. I can help. [speaker002:] Is it possible to get free shipping? [speaker001:] Did you want to downgrade shipping to reduce cost? [speaker002:] If that's what it takes to waive the shipping cost, then yes. [speaker001:] Ok. The cost will be waived. Let me just start the process. OK. I have pulled up your account What is your account ID [speaker002:] My account ID is TKX4RACSEJ [speaker001:] Thanks. Your ID has been verified What is the shipping status? [speaker002:] Order Received. [speaker001:] Thanks for your patience. I have updated the order. Anything else? [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi I'm having a problem finding stuff everytime I enter a search it's coming back with things that aren't even related to what I'm searching for [speaker001:] I'm so sorry to hear about that! I'll be glad to assist you. May I ask you to please try logging out of your account, and logging in again? Then try to complete your search once more? [speaker002:] ok let me try that hold on no that didn't seem to work [speaker001:] Okay! What was your original search term, please? [speaker002:] it was for a tommy hilfiger shirt I get shoes [speaker001:] How strange1 [speaker002:] it's really odd [speaker001:] Would you please try an alternate search term, like "Calvin Klein boots" instead? If that search works and returns the expected results, please try your original search term again. [speaker002:] you mean a different type of shirt [speaker001:] No, please try a completely different search term. If you were originally looking for "Tommy Hilfiger shirt", try typing in "Calvin Klein boots", and see if the search returns the boots. [speaker002:] ok let me try [speaker001:] If it does, that means the search is functioning. Then we can try your original search term again. [speaker002:] no that didn't work [speaker001:] Another thing we can try is for you to clear the cookies in your browser. Are you familiar with how to do that? Are you still there? [speaker002:] I think so let me try that now [speaker001:] Great! [speaker002:] hey that seemed to work! my search is normal now sort of weird there. [speaker001:] Wonderful! Is there anything more I may help you with today? [speaker002:] that's it thanks for the tip [speaker001:] I will be sure to write up a report for our website team to let them know how they can do a better job in the future. [speaker002:] ok [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I need to check the status of an order I made [speaker001:] I can look in to this for you. What were you wanting to know about your order? [speaker002:] the amount ordered. I only ordered one shirt but my confirmation email said I ordered 2 [speaker001:] I can help you with this. Can I get your full name or Account ID so I can pull up your account? [speaker002:] My name is Rodriguez Domingo and my account id is J7MGVOUSVQ [speaker001:] Thanks Rodriguez. To verify your identity can I also get your Order ID? [speaker002:] it's 2481594904 [speaker001:] You are correct Rodriguez. It looks like the company made a mistake and ordered 2. Let's get this fixed for you! Do you know the shipping status? [speaker002:] it says out for delivery [speaker001:] Unfortunately it has left our facility so I can't change the order now. But when the item arrives, if you could contact us we can start the return process. [speaker002:] I can do that. [speaker001:] Thanks so much and I'm sorry about the mix up. Is there anything else you need help with today? [speaker002:] no, that's all i needed. [speaker001:] Thanks, you have a good day! [speaker001:] How can I help you today? [speaker002:] I am looking at the Calvin Klein jacket and would like to know if it shrinks after washing [speaker001:] Okay, let me look. Nope, though you should be wary of over drying it. We recommend line drying or using low heat Is there anything else I can do for you? [speaker002:] ok. Thank you no that is all [speaker001:] Then have a nice day! [speaker001:] Hi how can I help you [speaker002:] hi, I'm trying to use your site but it's running slow is there anything I can do to speed it up? [speaker001:] Yes lets see Can you try logging out and back in again [speaker002:] that didn't help [speaker001:] Try going to a different website and see if it is slow too [speaker002:] it seems like it's just your site [speaker001:] Try closing all other tabs and programs [speaker002:] okay one sec I closed my email, I don't have anything else opened but the website is still running slow when I click on products they take forever to load [speaker001:] I have notyfied the internal team to look into this Would you like me to help by placing an order for you? [speaker002:] no, it's okay! I was just trying to browse around [speaker001:] OK, sorry I couldn't help more Anything else? [speaker002:] that's okay that was all [speaker001:] Have a nice day [speaker001:] Hello! [speaker002:] Hello, thank you for being an AcmeBrands customer! How may I assist you? [speaker001:] i am looking to buy some new clothes for the season, when does the spring collection drop [speaker002:] The spring collection drops on April 3rd every year, so it just came out! Is there anything else you need? [speaker001:] nope that is all! thank you! [speaker002:] You're welcome! Have a nice day. [speaker001:] Hi, how can I help you? [speaker002:] Hi, I am trying to find out more about a jacket on your site, can you assist me today? [speaker001:] sure! what did you need to know? [speaker002:] Do you have any Large Guess jackets in stock? [speaker001:] Can I ask if you're seeing any on the website in stock? If it is showing empty on the website then we do not. [speaker002:] No, the website doesn't say oh, ok! [speaker001:] We will refill them at the end of the month, you can check back at that time and they should be back in stock! Anything else I can help with? [speaker002:] Perfect, I will do that that's all for today, thank you! [speaker001:] awesome, have a great day! [speaker001:] What can I do for you? [speaker002:] Hello. Can I check on my shipping status for an order? I never received my package and I've been waiting 9 days. [speaker001:] Oh no, I am sorry about that. Can I have your name? [speaker002:] My name is Alessandro Phoenix [speaker001:] Can I have your username, email address, and order ID? [speaker002:] My username is aphoenix935. My email address is aphoenix935@email.com. And my order ID is 5069039142 [speaker001:] I will go ahead and ship a new order overnight. First can I have your address. [speaker002:] Thank you, I appreciate that. My address is 4012 Brushwick Dr Raleigh, TX 740 [speaker001:] And what items did you order? [speaker002:] A Calvin Klein shirt and a Guess shirt [speaker001:] Okay, I have redone the purchase and you should get it tomorrow Is there anything else I can do for you? [speaker002:] No, that is all. Thanks for your help. [speaker001:] Have a nice day [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi I want to know the return policy because I am thinking of buying stuff [speaker001:] Sure thing! One moment, please. The policy on returns depends on your membership level. [speaker002:] Okay [speaker001:] Our Gold members receive unlimited returns. Silver members may return items purchased within the last 6 months. Bronze members are given 90 days to return. Finally, all other members may return for up to 30 days following purchase. Is there anything more I may help you with today? [speaker002:] Thabks Thanks That will be all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, how can I help you? [speaker002:] I really want the calvin klein shirt but it is out of stock. [speaker001:] Oh, I'm sorry about that! I'm going to let our purchasing department know so they can do a better job! Can I have your name please? [speaker002:] David Williams, is there any way I can still get it delivered [speaker001:] Sure, I can back order that item for you and it will ship as soon as it's in stock. [speaker002:] ok, great [speaker001:] Should we use the same credit card thats on file? [speaker002:] Yes, please [speaker001:] Great, I've taken care of that, you should have it shortly. Is there anything else I can help you with today [speaker002:] No, that's all I needed Thansk [speaker001:] OK, great, you're welcome, have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi I was wondering if the buttons on the Michael Kors shirt are black or brown? [speaker001:] I can look that information up for you. Can I get your name please? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. Let me pull that information up. Our purchasing team sat down and had a long discussion about what color buttons the shirt should have. They decided to use dark brown buttons because they match the season better. They hope that is acceptable to our customers! [speaker002:] That's great. Thanks for the background [speaker001:] Can I help you with anything else today? [speaker002:] Nope [speaker001:] Thank you and have a great day! [speaker001:] Hello, how may I help you? [speaker002:] I would like to know when promo code expires [speaker001:] Sure, I can let you know about that. They usually expire after 7 days. It should be printed on the bottom when it expires as well. Is there anything else I can help with? [speaker002:] Okay thank you I noe see it at the botton that is everything I needed help with [speaker001:] Have a great day! [speaker001:] Hello, Thank you for contacting us today. How May I help you? [speaker002:] I want to confirm my shipping address, the email i got had the wrong address [speaker001:] Sure thing let me look into that for you. Could you provide me with your Full name and account ID please? [speaker002:] Norman Bouchard, ID HS1K4OPQZT [speaker001:] Thank you Norman, I was able to pull up your account. To look up your order I'll also need your Order ID. Could you provide me with that please? [speaker002:] 3527669222 Can you tell me the atatus of my shipment? [speaker001:] Great. lastly Ill need your Email address and Username to verify the order. Ys we're almost to that point I just needed this last bit of information. Sorry its taking so long [speaker002:] normanb5, and normanb5@email.com [speaker001:] Alright perfect. And you got an email but the address was incorrect? [speaker002:] yes [speaker001:] Let me check with our system one moment. Alright no worries Norman. The email had an error. Your order is being shipped to the correct address. Was there anything else I could help you with? [speaker002:] that's all, thanks [speaker001:] Have a great day! [speaker001:] hello, how may i help you [speaker002:] HI! I am trying to buy a shirt but it seems the website is really slow right now. Can you check? [speaker001:] are you inquiring today about our website being slow as a whole? correct? [speaker002:] yes [speaker001:] and may i also have your name? [speaker002:] Chloe Zhang [speaker001:] i can certain get this solved today for you chloe [speaker002:] Great. that would be helpful [speaker001:] first, i will write up a report to our internal team notifying them of a potential issue. now can you please first try logging out and in to the website, to see if that fixes the issue? [speaker002:] Ok. let me see if it works No.. it is still slow [speaker001:] no problem now, please try the following close all other broser tabs and open programs. sometimes having many applications or tabs open can slowdown our site [speaker002:] Ok. Now it seems working fine. let me access my account yes.. it is fine now. Thank you. [speaker001:] is there anything else i can help with today? [speaker002:] That's all. thanks [speaker001:] thank you aand have a good day [speaker001:] Welcome to AcmeBrands. How may I assist you? [speaker002:] I recently ordered this Tommy Hilfiger shirt and was told it was out of stock. I've ordered other items and they are always out of stock. Really getting angry about this. [speaker001:] Sorry to hear that. May I have your full name or account ID [speaker002:] My name is Rodriquez Domingo and my order #4155078733. [speaker001:] Ok, I have verified your account. [speaker002:] How long is this going to take? [speaker001:] I will let the purchasing department know about this so they can do a better job. Does that sound alright? I have just sent them a notification. Many apologies. Is there anything else I could help you with? Are you still there? [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hello! Is there any way i can add an item onto an order i just placed? I forgot to get it in my cart [speaker001:] I can find out! May I have your full name? [speaker002:] Name: Chloe Zhang Account ID: TL2EBL76GD incase you need it and im sure you need the order id 7466453187 [speaker001:] Thanks, that helps! [speaker002:] :D [speaker001:] Do you know the shipping status of your order? [speaker002:] Its already in transit, but i just placed my order hours ago, you guys are good! [speaker001:] We aim to please! Although maybe a little slower would have helped more in this situation. What is your membership level? [speaker002:] very true, i was hoping that was just an automated message. I am guest level [speaker001:] Unfortunately, as a guest, I cannot do anything to ship it out automatically for you. You will need to place a new order. I apologize for the inconvenience. [speaker002:] What if, i place this order and my membership status goes UP, i believe i am right on the cusp, would i then be able to combine orders maybe? [speaker001:] I'm sorry, it wouldn't be in effect until the order after that. Is there anything else I can help you with? [speaker002:] and with how quick you guys are probably long gone, nope i guess that it. I saw the shirt cheaper on amazon anyways, oh well. [speaker001:] I'm sorry, I know it's not what you wanted to hear. [speaker002:] Its a little disappointing, but ill make due with the jeans and get the shirt cheaper i guess [speaker001:] Okay. Thanks again! [speaker001:] Can you tell me how these Calvin Klein jeans fit? [speaker002:] Sure, I'd be glad to. Can I please have your name? [speaker001:] Sanya Afzal [speaker002:] What exactly do you mean by how they fit? [speaker001:] My hips are really narrow and I often have to get things tailored [speaker002:] Okay, well we do offer free tailoring to our bronze, gold and silver members, Ms. Afzal. I can also tell you that these jeans come in a wide array of widths. Is there anything else I can help you with? [speaker001:] Awesome, I am gold so I will take advantage of that how Long does it typically take [speaker002:] It is usually taken care of in a reasonable time to make you happy. Is there anything else I can help you with? [speaker001:] Hi! How can I help you? [speaker002:] I would like to know what benefits are attached to the premium membership [speaker001:] Sure! So the benefits are pretty amazing [speaker002:] okay what are they [speaker001:] All members get invited to the annual holiday extravaganza with open bar and free flights from anywhere in the US. [speaker002:] wow [speaker001:] I know right? You also save on shipping fees and get promo codes We can make purchases on your behalf at the silver level and you can cancel orders at any time and at gold you get unlimited refunds Was there anything else I could help you with? [speaker002:] Thanks That would be all [speaker001:] you're welcome, have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] I'm trying to buy a jacket, but it's not showing up in my shopping cart. [speaker001:] Odd. Ill see if I can check on that for you. May I have your name? [speaker002:] Chloe Zhang [speaker001:] Thank you Chloe. Lets try a few things to see if we can get it to work. \Can you refresh the site and try adding to cart again? [speaker002:] OK, just tried that and it still doesn't work. [speaker001:] Can you try logging out then back in. And try again. [speaker002:] It worked! Thank you!!! [speaker001:] Oh fantastic. Is there anything else I can help you with? [speaker002:] I hope that's all for today, thanks! [speaker001:] Great. Have a nice day. [speaker001:] Hi, how may I help you? [speaker002:] I need to change the shipping info on my account since I moved. [speaker001:] OK, I can do that for you. Can I get your full name or account ID? [speaker002:] my name is alessandro Pheonix [speaker001:] OK, Alessandro, what is your current address? [speaker002:] my new address is 7100 2nd Ave San Mateo, CA 87190 [speaker001:] OK, and what is your old address? [speaker002:] the old address is 17890 N MLK blv. Los angeles, CA 90380 [speaker001:] Now I need to verify your account. I have your zip code. I need 2 of the follwing, phone #, PIN, username, password, email address or and old order ID. [speaker002:] phone number 138 343 4082 email apheonix365@email.com [speaker001:] Great! Thanks. I will update your address. To verify. It is 7100 2nd Ave San Mateo, CA 87190, correct? [speaker002:] yes, thats right. [speaker001:] OK, your address has been update. Is there anything else you need help with? [speaker002:] Thats all I needed. [speaker001:] Great! Have a nice day. [speaker001:] Hi, how can I help you? [speaker002:] I don't have the phone I was 2 factored into my account with anymore and so am unable to log in elsewhere to check up on my order.. so think I need refactored in somewhere else then [speaker001:] so, you need to get back into your account, right? [speaker002:] yeah and I'd only done it through phone which is gone now [speaker001:] happy to help with that. we can rest by sending a code to your email. will that work for you? [speaker002:] it wants me to 2 factor authentification again yes please [speaker001:] I need your name & email [speaker002:] aphoenix917@email.com Alessandro Phoenix [speaker001:] You should receive an email that wuill allow you to login to your account [speaker002:] yes I see it [speaker001:] I would also like to send you a link with some helpful information about securing your account [speaker002:] I will authentify my laptop now thanks [speaker001:] great. is there anything else today? [speaker002:] that's it thank you [speaker001:] have a nice day! [speaker001:] Hello. How may I help you today? [speaker002:] I want to know when to expect my refund for the guess jacket [speaker001:] Sure lets take a look. May I have your name please? [speaker002:] Joyce Wu [speaker001:] Thanks Joyce. Can I also get your username, email, and order ID? [speaker002:] Name: Joyce Wu Phone Number: 189-2832 Member Level: Gold Email Address: joycew80@email.com Username: joycew80 [speaker001:] Order ID please? [speaker002:] 4884902217 [speaker001:] Thank you one moment please. And you just need to know the status of your refund? [speaker002:] yes [speaker001:] Im showing that the refund status is in progress. [speaker002:] ok [speaker001:] It was initiated online. [speaker002:] want to add the item below to my existing refund [speaker001:] Is there anything else I can help you with? [speaker002:] it should total $189 [speaker001:] I dont know what that means? [speaker002:] i have a previous refund and are you calculating the correct amount? [speaker001:] I thought you said you only wanted to know the status? [speaker002:] now I changed my mind so answer the question please. [speaker001:] What item is it that you want to return? [speaker002:] you really are wasting my time. I want a manager [speaker001:] Off the record here* Agents cant see amounts. We are just going by wht you say. [speaker001:] Hello, how can i help you today [speaker002:] would like to check order status online but cant access my account since i forgot my username [speaker001:] Okay sure, could i get your Full name please [speaker002:] David Williams [speaker001:] i will also need your zip code email adress and phone number [speaker002:] 4510. davidw78@email.com 866 418 3702 [speaker001:] Okay your username is davidw1 [speaker002:] thank you. i will log in now [speaker001:] Okay great, is there anything else i cna do for you [speaker002:] that is all [speaker001:] Have a good day [speaker001:] Hi, I know this sounds silly but I forgot my username and I can't get into my account. [speaker002:] Oh no worries! I'm glad to help you with that. Your full name, please? [speaker001:] Rodriguez Domingo Do you need any more information? [speaker002:] To help me verify your identity, would you please provide your zip code, phone number, and email address? Two out of those three options would be fine. [speaker001:] zip: 34380 Phone Number: 709-7168 [speaker002:] Perfect! Rodriguez, your username is rdomingo1 If you will please try logging in with that now, it should work for you [speaker001:] It works! Thank you. [speaker002:] Wonderful! Is there anything more I may help you with today? [speaker001:] Nope, that's all. [speaker002:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Good morning I was wondering how many times the jacket can be washed Crystal Minh [speaker001:] Sure thing, let me try to find that information for you. You should be able to wash the jacket whenever you feel the need to without worrying about it fading or losing color. It is suggested you should do so as well. We recommend at least twice per season. If you tend to wear it less frequently or sporadic sporadically, once per season should suffice. [speaker002:] Excellent. Thank you I'll go online and order it [speaker001:] That's great to hear! Was there anything else I could help you with? [speaker002:] No thank you [speaker001:] Thank you for shopping with us. Have a wonderful day! [speaker001:] Hello is anyone there [speaker002:] Hi, thank you for contacting AcmeBrands. How can I help today? [speaker001:] I need to make a change to my account. my name is spelled incorrectly. [speaker002:] Sure, can you provide me with your account ID or full name? [speaker001:] I don't have my account id. But the name you have on file is Albert Sanders. [speaker002:] And how should your name be listed in our system? [speaker001:] It's pronounced Albert Sanders, but it should be spelled Pfalbert Sanders. The PF is silent. I need it changed because my brother Albert keeps stealing all my packages. [speaker002:] To verify your identity, can you provide 3 of these pieces of information: zip code, phone number, PIN, username, password, email address, or an order id? [speaker001:] Zip code is 32251 email address is asanders234@email.com and usernmame is asanders234 [speaker002:] Your name has been updated in our system now. [speaker001:] My parents call him Stupid Albert, so he should change his name but he won't. Great, thanks. That's all I need today. Thanks for your help. [speaker002:] Great, thank you and have a great day! [speaker001:] hi there i'm trying to search for stuff on the website, but it never works. all i ever see is the spinning wheel. any idea what's going on? [speaker002:] Hello! I will be happy to help you What is your name? [speaker001:] Albert Sanders [speaker002:] Thank you Albert let me look into the issue for you [speaker001:] okay thanks [speaker002:] Have you tried logging out and logging back in? [speaker001:] yes, it's still happening. any other solutions? [speaker002:] Try visiting another website and see if it is also slow. try facebook.com. If that does not work, please try closing out all of your other tabs on your browser [speaker001:] ok, closing the other tabs seemed to do the trick. thanks [speaker002:] great is there anything else I can do for you today? [speaker001:] that was it thanks [speaker002:] thank you for being a customer. have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] You can help me, good sir or ma'am, by explaining why these Guess skinny jeans are TWICE the dollar amount on your site versus the competition! Madness! You will kindly do something about this immediately, or Sir Albert Sanders will patronize your store no longer! [speaker001:] I'm very sorry about that, I'll check to see why these jeans are showing an expensive price for you. [speaker002:] Finally, some competance! I appreciate your assistance. [speaker001:] Have you already ordered the jeans by any chance? I'll need your account ID and order ID if so. [speaker002:] Account ID: GTKNQYOUZ3 Order ID: 3172582465 [speaker001:] Unfortunately Mr. Sanders I cannot price match the competitors. Our prices are going up due to the economic troubles. I'm very sorry about that! Is there anything else I can do for you? Thank you for contacting AcmeBrands customer service, have a nice day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Yes i would like to check the status of my subscription [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] making sure its still active and if i have ti pay anything i would like to do that Rodriguez Domingo and account id BZ5YTEDGAD [speaker001:] Could I have your order id? [speaker002:] order id is 6320693438 [speaker001:] Thank you Let me check the status of your subscription. [speaker002:] ok [speaker001:] Your subscription is currently inactive and you owe $49 [speaker002:] okay, i would like to pay that with the card on file [speaker001:] A payment of $49 has been made with the credit card on file. Your subscription is now active. Can I help you with anything else? [speaker002:] okay, great! that will be all [speaker001:] Have a good day. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hello, I just wanted to double check the total cost of my order as I just got an email notification that I think is incorrect. Is the total cost of my order $138? [speaker001:] I would be happy to look into this for you. Was email related to your shipping confirmation? [speaker002:] No, it is related to the total invoice. [speaker001:] So just clarify is is not a shipping confirmation or delivery email? Since you received email lets check. May I have your full name and account id? [speaker002:] David Williams Account ID: 4AADZPL2IZ [speaker001:] Thanks David and may I have your order id? [speaker002:] yes, it's 0763122150 [speaker001:] Thank you and to confirm the purchase may I have your username and email address please? [speaker002:] my username is dw762291 & my email is dw762291@email.com [speaker001:] Thank you. Let me check our system to verify if that email was correct or incorrect? The email was incorrect and the amount you had before is correct. I do apologize for the confusion. Is there anything else I can do for you today? [speaker002:] would it be possible for me to check the status of my shipment? [speaker001:] We just did your order is on the way. [speaker002:] okay, thanks [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] I am trying to log into my account and can't remember my password [speaker001:] I'm sorry your having trouble accessing your account. Could you provide me with your name or account ID so I can pull up your account? [speaker002:] Albert Sanders [speaker001:] Thank you. Do you still have your username? [speaker002:] Yes it's albertsanders601 [speaker001:] Great! Can you verify your security question answer? [speaker002:] Lakey01 [speaker001:] Thank you. Your new password is el84sonm1gj. Once you log in, you can change to something more memorable for yourself. [speaker002:] Thank you! [speaker001:] You're welcome. Is there anything else I can help you with? [speaker002:] Nope that's all [speaker001:] Alright, enjoy your day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I wanted to change my shipping time, because I don't want to pay any additional shipping fees. [speaker001:] Let me see what I can do! May I ave your full name? I'm sorry, *have Did I lose you? [speaker002:] I'm here [speaker001:] Oh good! [speaker002:] My name is Alessandro Phoenix. [speaker001:] May I also have your account ID and order ID? [speaker002:] The account number is T6N9GKLN3M and the Order ID is 9452149285 [speaker001:] Thanks! What is the shipping status of your order? [speaker002:] It is saying delivered. [speaker001:] It's too late to delay the delivery now, but I may still be able to help. What is your membership level? [speaker002:] It is silver [speaker001:] Okay. I will add a credit to your account for the shipping fee. Is there anything else you need? [speaker002:] That was all. Thank you so much!!! [speaker001:] You're welcome! Have a nice day. [speaker001:] Hi, how can I help you? [speaker002:] My email confirmation says that I ordered 2 items, but I only ordered 1. [speaker001:] Oh no, let me fix that for you! Can I get your full name to pull up your account? [speaker002:] Joseph Banter [speaker001:] Thanks! Can I have your account ID and order ID to look up your order? [speaker002:] X7IFTF8QUQ 7393719521 [speaker001:] Got it. Unfortunately there is an error on our end. Do you know the shipping status of your order? [speaker002:] In transit [speaker001:] It looks like we'll have to process your refund as a return after your receive the item. I am so sorry for this inconvenience! [speaker002:] Ok. So I guess I'll get back to you after I receive it. [speaker001:] That's right, just contact customer service after you've received your order. [speaker002:] Ok. thank you. [speaker001:] Of course, and I'm sorry again for the inconvenience. Is there anything else I can do for you? [speaker002:] No, that's all [speaker001:] Okay, have a great day! [speaker001:] Hi. How can I help you? [speaker002:] Hello, I have been trying to place an order for half an hour now but the site is soooo slow, is there anything ai can do to speed this up? [speaker001:] Yes, there are some things we can try [speaker002:] Thank you [speaker001:] Try visiting another website and then coming back to this one and see if it's faster [speaker002:] Ok No it seems to be the same [speaker001:] Ok, try logging out of the site and then logging back in and see if that helps [speaker002:] Ok That helped a for a second but it is still really slow [speaker001:] When you tried another website was that also slow or is only this site slow? [speaker002:] No the other site loaded quickly and was fine [speaker001:] See if the site is faster with all other tabs and programs closed [speaker002:] ok I actually logged out and back in and it is better [speaker001:] That's great [speaker002:] Maybe there were many people on at one time? [speaker001:] Is there anything else I can do for you today? It's possible [speaker002:] No thank you, have a great day [speaker001:] You too I'll end this chat now [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I think I was charged double for my subscription. [speaker001:] Oh no, let me take a look for you. May I have your full name or account id please? [speaker002:] Joyce Wu [speaker001:] Thank you Joyce, may I have your account and order id please? [speaker002:] Account ID: TAO9GYW2KE Order ID: 4894675513 [speaker001:] May I have your membership level please? [speaker002:] gold [speaker001:] And how much where you overcharged for? [speaker002:] it charged me $40 twice. [speaker001:] I do apologize, I am going to issue a refund for 40. Is there anything else I may help you with today? [speaker002:] Thank you that's all. [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, thank you for contacting AcmeBrands. How may I help you today? [speaker002:] Hi, I just ordered something but I realized I am on a spending freeze [speaker001:] Okay, I would happy to help. Do you need to cancel this order andor save on fees? [speaker002:] Yes, I need to cancel and get a refund [speaker001:] I can help with you. May I please get your full name name or account number? [speaker002:] Yes, it is Joyce Wu [speaker001:] Thanks Joyce. May I get your account number? And order ID? [speaker002:] I don't have my account number, but my order # is 3612601236 [speaker001:] Thats is okay, I have your account pulled up. Next to confirm you want to cancel this order for a refund? May I please have your user name and email? [speaker002:] jwu46938 and jwu46938@email.co [speaker001:] Thank you so much for your patience. Just to confirm you would like to cancel this order and process a refund? [speaker002:] yes [speaker001:] How would like me to process your refund? We have prepaid giftcard, paper check, or we can place directly back on your card. [speaker002:] back on card [speaker001:] One moment while I process back to your card. [speaker002:] thank you [speaker001:] Can you verify the amount of the purchase? [speaker002:] 64 [speaker001:] A refund in the amount of 64.00 will be placed back on the credit card on file. Is there anything else I can help you with? [speaker002:] no thanks [speaker001:] Thank you so much for your patience, you have a great day. [speaker001:] Hello! How can I assist? [speaker002:] I want to check the status of my order [speaker001:] Could you please provide me with your full name or Account ID? [speaker002:] My name is Rodriguez Domingo and my account ID is WES7KJPZVU [speaker001:] Also, your order ID [speaker002:] My order ID is 2874415479. Why haven't I received my order yet? [speaker001:] Sorry having a bit of trouble on my end. Could I get your Username and email? Also, what was your purchase date? [speaker002:] ugh my username is rd229023 and my email is rd229023@email.com. Do you need my Social Security number too? purchase date is 2019-07-30 what else could you possibly need? can you just resend my order? this is ridiculous [speaker001:] How long have you been waiting? [speaker002:] I gave you the purchase date, since then [speaker001:] Sorry about the wait. Tell me what you ordered and we'll get it sent right out [speaker002:] I ordered a black Calvin Klein jacket that I paid $94 for. I also would like a gift for my troubles [speaker001:] I've processed your order. I could offer you a promo code for your troubles. [speaker002:] I suppose that will work [speaker001:] That promo code will be activated for your next purchase. Anything else I can assist you with? [speaker002:] That will be it [speaker001:] Thank you for your patience! Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] my primary payment method isnt showing up correctly can ou please hlep me update it [speaker001:] Sure So you want to change your primary payment method? Is it in a current order or do you want to change it for future orders? [speaker002:] future orders plesae [speaker001:] Could I have your full name or account id? [speaker002:] Name: Joyce Wu [speaker001:] What is your current payment method? [speaker002:] Credit Card [speaker001:] Let me verify your identity. Could I have three of the following; zip code, telephone number, pin number, username, password, email address, or order id of previous purchase? [speaker002:] 11324 850-3508'jwu22877 [speaker001:] Thank you What would you like to use for future payments? [speaker002:] A new credit card number [speaker001:] ok [speaker002:] what are my options for payment [speaker001:] credit card, debit card, or paypal [speaker002:] can i do paypal [speaker001:] yes. Your account has been updated so that you can now make payments through paypal. Can I help you with anything else? [speaker002:] that is all [speaker001:] Have a good day. [speaker001:] Hi how can I help you [speaker002:] Hi, I want to return a stained item for a refund please. [speaker001:] OK let's start with your full name [speaker002:] Joyce Wu [speaker001:] Also user name, email address and order id please [speaker002:] Username: jwu55041 Order ID: 2026064208 It's the calvin Klein Jacket, it was stained in shipping. [speaker001:] OK happy to help with tha. Can I just get your email? [speaker002:] jwu55041@email.com [speaker001:] And what's your membership status I mean membership level [speaker002:] silver [speaker001:] And how long ago was the purchase made [speaker002:] I have the original packing if that helps, I ordered 9-10-2019 Sorry actually Purchase Date: 2019-09-20 [speaker001:] OK great, with the original packaging you can return Can I get your full address for the return label [speaker002:] Good, I don't think I'm qualified to deal with the stain. 5328 Brushwick Dr San Mateo, WA 31022 [speaker001:] And do you want to return by mail, in store or drop off center [speaker002:] I want to mail it. [speaker001:] OK great, a return label has been sent to your email so you should be all set [speaker002:] Fine, thanks and goodbye. [speaker001:] Have a nice day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi. My name is Joseph Banter. I have a question about this Guess jacket for $59. [speaker001:] Okay. I can help with that. [speaker002:] How often does this jacket need to be washed? [speaker001:] Sure, one moment. It really depends on how often you wear the jacket. If you wear it on a regular basis, it should be cleaned twice a season. If you only wear it once, you need only wash it once a season. [speaker002:] Ok great. [speaker001:] Thanks for your question. Was there anything else I could help you with? Have a great day. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi Albert Sanders here. I signed up for a silver membership but I don't think I paid the fee Any chance I can see how much is due and pay the bill [speaker001:] Absolutely. Let me pull your account up here Albert. I'll also need your Account ID and Order ID please. [speaker002:] Account ID: DLGXRZ1BX3 Order ID: 5695654932 [speaker001:] Perfect. Let me pull up the due amount here quickly. [speaker002:] ok thanks [speaker001:] Okay the amount due is $99. Do you have a credit card number or would you like me to charge the one on file? [speaker002:] the one on file is good [speaker001:] Perfect. Let me just renew that quickly. [speaker002:] ok [speaker001:] Alright. The subscription has now been paid. Can I help you with anything else today? [speaker002:] no thats all [speaker001:] Thank you and have a great day! [speaker001:] hello [speaker002:] Hi I seem to be having issues searching for stuff [speaker001:] That should be a search problem What error message do you get? [speaker002:] It brings up items unrelated to what ive looked for [speaker001:] Try the following steps and see if it gets resolved. Log out from your account and log in back. Then try the search button again [speaker002:] ok one moment [speaker001:] okay [speaker002:] okay, I tried that, it still is bringing up shoes when I search for jackets [speaker001:] Clear your cookies and try again [speaker002:] one moment Okay that seemed to work!! I can see Jackets now! [speaker001:] that's great [speaker002:] thank you very much! [speaker001:] have a nice day [speaker001:] Hello How can I help you? [speaker002:] every time i search for item i do not find them i want to know what is going on it is very frustratimg [speaker001:] I will be glad to help you with that? [speaker002:] please do [speaker001:] Could you log out and then log back in? [speaker002:] okay. that will make it work? [speaker001:] Sometimes it does [speaker002:] okay i will do that thanks [speaker001:] Is it working now? [speaker002:] yes it worked thanks [speaker001:] If not there are other things we can try. You are welcome Is there anything else I can help you with? [speaker002:] no. that is all [speaker001:] Have a nice day [speaker002:] you too [speaker001:] Goodbye [speaker001:] Hello, how may I help you today? [speaker002:] Hi. My name is Joseph Banter. My Order ID is 9868363031. If possible, I would like to delay my shipping until next week to avoid paying shipping fees. [speaker001:] Sure, I can help you with that. One moment please. Can I please have your account ID? [speaker002:] Sure. My Account ID is GTGIMV1IXJ [speaker001:] Thanks Can you please tell me the shipping status of your order? [speaker002:] The shipping status is Delivered. [speaker001:] Can you please tell me your membership level? [speaker002:] Silver [speaker001:] I am unable to change the shipping date, but I am able to offer you a credit to your account for the amount equal to the shipping fee. Would you like me to do that? [speaker002:] Yes. Thank you. [speaker001:] No problem. I've added the credit to your account. Is there anything else I can help you with today? [speaker002:] no [speaker001:] Thank you. Have a great day! [speaker001:] How may I help you tonight? [speaker002:] Hey. why are some many items always out of stock? I want to buy a jacket no jacket I want to buy some jeans no jeans Nothing is available! [speaker001:] Hi, sorry to hear that! Let me see what I can do to help you Can I get your name or account ID to get started? [speaker002:] What do you need that for?! [speaker001:] To pull up your account [speaker002:] My name is Alessandro Phoenix [speaker001:] Hi Alessandro, I see that you have been a valued member for a number of years now [speaker002:] That's right! I don't have a fancy subscription, but I have been a customer for a long time this past year things have just been missing what's going on? [speaker001:] Right now there is some logistics issues happening in our Asia Pacific region But I understand this can be frustraing I will pass your message along to our purchasing department [speaker002:] I see, well thanks for that Any idea on when this will get resolved? [speaker001:] As a customer service rep, they only tell us so much From what I gather, it will be at least another week of delays. We have been hearing many people with the same issue. [speaker002:] Yea, ok, at least its not just on my end I thought you guys might have gone out of business I heard JC Penney is filing for bankruptcy [speaker001:] Yes, I believe that may be true. We are still in business, just a small hiccup in the supply chain Things should be back to normal soon enough. [speaker002:] Alright, well that's good to hear [speaker001:] Are there any other questions you have today? [speaker002:] No, that's it [speaker001:] ok, well have a wonderful day Mr. Phoenix and please visit again in a week [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi. My name is Joyce Wu. My Order ID is 0098134318. I want a refund for these Guess boots if possible. [speaker001:] I can help you with a return. Is there a certain reason for your return? [speaker002:] Yes, they didn't fit right. [speaker001:] Were they the wrong size? [speaker002:] Yes [speaker001:] Alright. Can you give me your username and email address? [speaker002:] Yes. My username is jw243389, and my email is jw243389@email.com [speaker001:] Thank you and how would you like your refund? Gift card, added to your account, a paper check or credit card? [speaker002:] credit card [speaker001:] How much were the boots? [speaker002:] $69 [speaker001:] And what is your account ID? [speaker002:] VAOH5WBK80 [speaker001:] I've refunded your credit card in the amount of $69 for the boots. [speaker002:] Great thank you! [speaker001:] You're welcome. Is there anything else that I can help you with? [speaker002:] That was it thank you. [speaker001:] Great, enjoy the rest of your day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi! The promo code I'm trying to use isnt working [speaker001:] I am so sorry to hear that you are having issues with your promo code. I will do my best to resolve your issue. [speaker002:] ok [speaker001:] Can you please tell me your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] Can you please tell me how old the promo code is? [speaker002:] 9 days old [speaker001:] Our records indicate that there is no issue with your promo code. Can you please tell me your membership level? [speaker002:] Silver [speaker001:] Because your satisfaction is extremely important to us, we will provide you with a new promo code. [speaker002:] awesome, thanks [speaker001:] Your new promo code is 5U84I. Please try to use the code within 7 days. Is there anything else I can help you with today? [speaker002:] No, that was all [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Yes on the Calvin Klein jacket, could you tell me how the hood detaches [speaker001:] Happy to help, may I have your name please? [speaker002:] Crystal Minh [speaker001:] There are five buttons located on the collar of the jacket that bind the hood to the rest of the clothing. You may just unbutton these and the hood will be detached, Crystal. [speaker002:] Thank you! Could you also tell me if there is a hidden zipper? [speaker001:] just a second. You may check on the design description of the jacket. If there is a hidden zipper, it will specify the same in its description, since it is a great feature. [speaker002:] I do not see a design description. [speaker001:] You may be able to find it in the general description of the jacket. [speaker002:] Do you have a description available? [speaker001:] just a second, please. Maybe I can notify the internal team to check it for you, Crystal. [speaker002:] Please do. [speaker001:] Internal team has been notified and they will call your phone number on our record. Does that sound good? Hello, are you there? [speaker002:] Yes please. My number is 560-856-5455 [speaker001:] Internal team has been notified of this number. Is there anything else that I can help you with? [speaker002:] That is all for today. Thank you [speaker001:] Have a nice day! [speaker001:] Hello, Thank you for calling Acme Brands, can I help you? [speaker002:] Hi, I am not happy with my bill. There was a charge on there that was doubled. I'm not a twin! [speaker001:] I will need some account information, Can I get your name and account number please? [speaker002:] Sure can. My name is Joyce Wu [last time I checked] and account # is DOZNLH3GQP [speaker001:] Order ID please? [speaker002:] Not a problem. It is 1375902091 [speaker001:] May I ask what charge doubled? [speaker002:] The Tommy Hilfiger jeans that were only supposed to cost me $99 Can you please hurry? Do I need to get a manager or something??? I want my money back from one of the charges now. Hellllooooooooooooooo No one is here anymore. [speaker001:] $99 refund will be issued to your account. I apoligize for the wait. Anything else I can help you with? [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello, I need some help changing my address My name is Albert Sanders [speaker001:] Sure. Let me get your account pulled up Albert. Can you provide me with the incorrect address? [speaker002:] 7252 2nd Ave La Fayette, WA 37969 [speaker001:] Perfect. Can I get your phone number, username, and email address please? [speaker002:] Okay Phone Number: 838-1214 Username: albertsanders089 Email Address: albertsanders089@email.com I feel really silly, I accidentally entered my street number wrong. [speaker001:] Alright I have verified you. No problem at all. Can you provide me the correct address? [speaker002:] 7251 2nd Ave La Fayette, WA 37969 Awesome, thanks! That's all I needed [speaker001:] Great! I have that all updated in your account now. Thank you and have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I was trying to access my account but I seem to have forgotten my password [speaker001:] I can certainly help you with that. Can I please have your full name and username? [speaker002:] Albert Sanders Username: as488343 [speaker001:] Thank you. Due to security concerns, I am unable to recover your current password, but I can generate a new password for you. [speaker002:] sure. That will be alright Thank you [speaker001:] Can you please tell me your PIN number or the answer to your security question? [speaker002:] Security Answer: Ahmed [speaker001:] Your new password is mqhhpjidzps [speaker002:] Thank you [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] Thats all. Appreciate it [speaker001:] Thank you. Have a great day! [speaker001:] how may i help you [speaker002:] I'm thinking of buying some things, and I needed to know how to get a premium membership. [speaker001:] i see, so you are inquiring about how to get a subscription today? i can help with that, can i get your name please? are you there. i have your answer here membership is based on the dollar value of purchases within 1 yyear $500 for bronze, $1000 for silver, and $2000 for gold and that is not a price paid for membership, but buying that much worth of items gives you the membership [within a 1 year period]. now that is solved, is there anything else i can help you with [speaker002:] Ok, so that comes after I buy things. No, that was all! [speaker001:] have a nice day [speaker001:] Thank you for contacting AcmeBrands. How can I help you today? [speaker002:] yes i would like to know when my local store will be opening up. I love you guys thing and can't wait to shop at the store [speaker001:] Sure thing, let me take a look for you. Our local store hours may vary, but we encourage all stores to be open at least from 8AM to 11PM to best serve our customers. You can also visit us online at www.acmebrands.com for service 24 hours a day, 7 days a week. The website will allow you to make purchase, process refunds, and get answers to FAQs. Is there anything else I can help you with today? [speaker002:] thank you for your help that will be all [speaker001:] You're welcome, have a great day! [speaker001:] Hello and welcome to AcmeCorp. With whom do I have the pleasure of speaking with today? [speaker002:] Chloe Zhang [speaker001:] Hi Chloe. How can I help you today? [speaker002:] My account name is wrrong [speaker001:] Are you looking to change the name on your account? [speaker002:] Yes [speaker001:] Great, I'd be happy to assist you with that. I'll need to verify your identity before we proceed. [speaker002:] Thank You. My account name is Chloe Zhang. Please change to Cloe Zang [speaker001:] Can I have three of the following: zip code, telephone number, pin number, username, password, email address or order id? After that, I'll be able to change the name for you. Are you still there? [speaker002:] 035-9042 PW Sz5TGzMn Usernamechloezhang005 [speaker001:] Great you're all verified I will change that for you now. [speaker002:] TY [speaker001:] You username has been changed. Is there anything else I can help you with? [speaker002:] No that is all [speaker001:] Wonderful. Have a nice day! [speaker001:] Hi. How may I help you? [speaker002:] I was planning on purchasing some new boots, but yesterday when I checked they were $39 and today they are $69!! [speaker001:] I'm sorry for this, could I please have your full name? [speaker002:] Rodriguez Domingo [speaker001:] Hi Rodriguez [speaker002:] Hi [speaker001:] I can look into the price for you but I'll also need your Account ID and order ID. [speaker002:] Account ID is 9XADMDGZMP Order ID: 8426558071 [speaker001:] I'm sorry that you found a higher price today. Our prices update dynamically based on an algorithm and it's usually out of our control. [speaker002:] I understand that, but it seems ridiculous that I can't get the cheaper price today. [speaker001:] I'm sorry about this. I can offer you a promo code to use on the item. [speaker002:] That would be nice. Will it make the item the same price as yesterday? [speaker001:] It should actually make it a little bit cheaper. The code is 24FY3 [speaker002:] You are awesome. Thank you! [speaker001:] Thank you, is there anything else I can help with? [speaker002:] That's all. [speaker001:] Have a wonderful day! [speaker001:] Thanks for contacting us! How can I help you today? [speaker002:] Hi, I have never received my package and I've been waiting 9 days. Could you check on that for me please? [speaker001:] I'm very sorry for the trouble! May I ask your name, please? I'll pull up your account and take a look. [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. Can you please tell me your username, email address, and order ID? [speaker002:] cminh450 Email Address: cminh450@email.com Order ID: 2137390162 [speaker001:] Thank you! 9 days is definitely too long to wait, meaning that it probably got lost in the mail. Can you please provide me your full address? I will have a new package sent immediately. [speaker002:] 9438 Brushwick Dr Monterey, NY 86241 [speaker001:] Thank you. And what are you missing? [speaker002:] A Michael Kors Jacket [speaker001:] Thank you. I've put that in the system, and it should be arriving shortly! Can I help you with anything else today? [speaker002:] That's all. Thanks for your help! [speaker001:] You're welcome, have a great day! [speaker001:] Hello, how can i help you [speaker002:] Hi, can you tell me when the sale ends please? [speaker001:] Of course, Are you looking at a specific item on sell? [speaker002:] A few things really, mostly clothes. [speaker001:] Okay I am looking it up for you. [speaker002:] ok thank you [speaker001:] Our annual sell starts on the 23rd of January and ends on the 31st. [speaker002:] Ok great, can you tell me if the Levi mens jeans 32" are still in the sale please? The black ones [speaker001:] Since our sell is over they would not be. [speaker002:] Oh, ok thats fine I'll find some thing else. Thanks for your help today. [speaker001:] It is no problem, do you need anymore help? [speaker002:] No thanks thats all, Good bye. [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I ordered a pair of guess jeans for my daughter's birthday and they never arrived. [speaker001:] Let me take a look for you. To start, could I get your full name and account number please? [speaker002:] Albert Sanders, albertsanders226 [speaker001:] Alright. To pull up the order I need your username, the email address associated with the order, and the order number. Do you have those handy? [speaker002:] Username is albertsanders226 my email is albertsanders226@email.com order number 3814612607 [speaker001:] OK. How long has it been since you placed the order for the missing item? [speaker002:] its been over 3 weeks now, so I am concerned the order is lost [speaker001:] That makes sense. There is no reason that it should have taken that long. I will go ahead and ship you out a replacement order. Could I confirm your home address where you would like the item shipped? [speaker002:] Thank you, that sounds great. My daughter's B-day is in two weeks [speaker001:] We should be able to get it there in plenty of time. What is your home address where you want it shipped\ [speaker002:] 9835 2nd Ave. Jacksonvill NY 89693 [speaker001:] Alright, I just submitted an order to get a replacement pair of the Guess Jeans sent out to you. Sorry for the confusion Is there anything else I can help you with? [speaker002:] no, thanks again [speaker001:] No problem. Have a great day. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Good morning! I am thinking about buying a Guess shirt. But not really sure about it. Is the shirt tight? [speaker001:] I would happy to find the answer for you. [speaker002:] Like more on the smaller side and can you search the material of the shirt? [speaker001:] The shirt does run a bit on the small side so it is suggested washing in cold water to prevent shrinking. The material is 90% cotton 10$ linen. Do yo have any other questions for me today? [speaker002:] ok good to know thats all thank you [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello! How may I help you? [speaker002:] Hi I want to check up on my order status online [speaker001:] Okay. [speaker002:] but i can not access it because i lost the phone i use for two factor autentication [speaker001:] I can help you with that. May I have your full name and account ID? [speaker002:] Alessandro Phoenix I cant remember my account ID [speaker001:] Thank you. That is okay. May I Have your email address? we will use that to reset your two factor authorization [speaker002:] Email Address: alessandrophoenix587@email.com [speaker001:] I have sent you a reset code to that email address. I am also sending you a link about how to better protect your account. Is there anything else I can do for you? [speaker002:] thanks I APPRECIATE THAT [speaker001:] Have a great day! [speaker001:] Hello how are you today? [speaker002:] good how are you? [speaker001:] Im great. can I help you with anything today? [speaker002:] i was charged for something i didn't even buy [speaker001:] Was something added to preexisting order? [speaker002:] nope, never even had one [speaker001:] I see. I am so sorry about that. Lets take a look at your account. Can you provide me with your full name and user id? [speaker002:] Rodriguez Domingo ghb2398@gmail.com username is ghb2398 [speaker001:] Thanks so much Rodriguez. Please hold while I look into this issue for you. Do you happen to see an order ID? [speaker002:] sure its 6538890 [speaker001:] Do you know your membership level? [speaker001:] Hi I have an issue with an item [speaker002:] Hi thanks for contacting AcmeBrands. What seems to be the issue? [speaker001:] I need a new jacket because I am going on a trip to see the Northern Lights in Canada soon I like this jacket on your site But it's soooo overpriced I can get it on other prices for much less I am very frustrated by this because I like your site and I am loyal to you But I don't want to spend more money You are selling this Guess jacket for $95 I mean $94 [speaker002:] Ok sure. I understand where you are coming from. [speaker001:] I have seen it on other sites for like $40 or so [speaker002:] To begin, can I get your full name or Account ID please? [speaker001:] David Williams KOCHTRCZKI [speaker002:] Thank you Mr. Williams. So, our competitors are offering that item at a lower price than us, correct? [speaker001:] Yes they are Why is your item so much more money? [speaker002:] I can look into that for you. But first I'm going to need your Order ID please. [speaker001:] Okay, it's 1867616599 [speaker002:] Thanks. I understand your frustration, the reason sometimes our prices are more expensive is that our pricing is determined on the fly by an AI algorithm. [speaker001:] Okay but they made a mistake this time [speaker002:] So they can change dynamically. [speaker001:] Can you offer the jacket to me for less I am a loyal Silver member [speaker002:] I do apologize for the inconvenience. What I can do is offer you a promo code if you would like? [speaker001:] Yes that would be great I have seen the jacket for $40 elsewhere So I would like at least 50% off [speaker002:] Ok, what I can do is generate a promo code for you for $54 off [speaker001:] Yes!!! That would be great [speaker002:] so that should bring the price down to $40 [speaker001:] Then I can wear the jacket in Canada [speaker002:] Absolutely. [speaker001:] Thank so much This means a lot to me [speaker002:] Your promo code is 6WVVA. [speaker001:] Great! I am very happy with this [speaker002:] You're welcome. We value your business. [speaker001:] That's all I needed [speaker002:] Is there anything else I can help you with? [speaker001:] Thanks for your help [speaker002:] Alright then, have a fantastic day! [speaker001:] Hello, how may I help you? [speaker002:] Hi there, I keep trying to buy this one shirt but you are always out of stock. This is unacceptable, I am a gold member!! [speaker001:] Sorry for this, I can look into the issue for you. Could I have your full name, please? [speaker002:] Norman Bouchard [speaker001:] What item is out of stock? [speaker002:] Guess shirt [speaker001:] Is that the only item you've noticed? [speaker002:] yes it is [speaker001:] I can notify our purchasing team about this. In the meantime would you like me to place the item on back-order for you? [speaker002:] Yes please. That would be great. [speaker001:] Okay, it will ship immediately when it becomes available. Should I use the card we have on file? [speaker002:] Yes please. [speaker001:] Okay, I've placed the order. Is there anything else I can do for you? [speaker002:] That is everything today. [speaker001:] Have a good day! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] i would like dispute my bill because i got charged twice for my subscription [speaker001:] I'm so sorry about that! I'll be glad to help you. Your full name, please? [speaker002:] Crystal Minh [speaker001:] To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] S7IPTALFW8. 5111968665 [speaker001:] And your Membership Level, please? [speaker002:] BRONZE [speaker001:] I'm so sorry, but Bronze members are not eligible for refunds. I apologize sincerely for the inconvenience. [speaker002:] can i speak to a manager if available? [speaker001:] I have escalated the issue to our management team. [speaker002:] ok [speaker001:] Is there anything more I may help you with today? [speaker002:] that is all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you? [speaker002:] Hello. I forgot my username and can't log in. [speaker001:] Uh oh! Let me help with that. Can I get your full name? [speaker002:] Sure. My name is Crystal Minh. I'm blonde and smoke a lot of weed. [speaker001:] Can I also get your zip code, email, and phone number? [speaker002:] zip is 69779, phone is 344-2937, and I forgot my email too haha. [speaker001:] Thanks for the information. Your username is cminh1 [speaker002:] Oh that's it, thanks! A really tough one Well that's all I needed! Thanks and have a great day!:-] [speaker001:] You as well! [speaker001:] hi how can i help you today? [speaker002:] Hi there. My name is Crystal Minh I'm having trouble searching on your site right now. It's not loading and there's a spinning wheel Any suggestions? [speaker001:] yes! Can you try logging out and logging back in [speaker002:] Let me try No luck, anything else? [speaker001:] Can you please try clearing the cookies? [speaker002:] awesome That did the trick:] [speaker001:] great do you need anything else? [speaker001:] AcmeBrands, how may I help you? [speaker002:] I would like to check the status of my order please I think I gave you the wrong credit card information [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Great. my order number is 5803593072 name is Crystal Minh [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] my id is cmh84 and order 5803593072 [speaker001:] Is that the right account id? [speaker002:] yes 5803593072 [speaker001:] It looks like a username not an account id? [speaker002:] sorry I don't have my account id [speaker001:] Ok [speaker002:] my telephone number is 870 188 0693 if that helps [speaker001:] Is this change of payment method for a current order or just to change in your account for future orders? [speaker002:] for the current orders as well as future [speaker001:] ok. What would you like to use as your payment method? [speaker002:] can I use my discover card 6011123412341234 [speaker001:] Ok, your new payment method has been updated on the system. [speaker002:] thank you. Expiration is 0924 [speaker001:] Your expiration date has been updated in the system. Can I help you with anything else? [speaker002:] Do you know what happened why my payment wasn't accepted [speaker001:] It might just no have been typed in the system correctly. Can I help you with anything else? [speaker002:] oh ok. no thank you [speaker001:] Have a good day. [speaker001:] Hello! How can I help you today? [speaker002:] Hi there. [speaker001:] Is there something I can help you with today? [speaker002:] I'm kinda upset because I was going to buy something yesterday, but didn't have time, so I was going to purchase it today, but now the price is way higher [speaker001:] Ok. let me look into that for you. Can I have your full name or account ID please [speaker002:] Norman Bouchard [speaker001:] Thank you Norman, I'm going to pull up your account now. [speaker002:] Ok, thanks [speaker001:] Now can I please have your account ID and order ID. [speaker002:] RHDFMAGOYP is my account ID Order IS is 9209047341 ID, sorry [speaker001:] Thank you Norman! [speaker002:] No problem. [speaker001:] I'm so sorry you experienced that. Unfortunately prices constantly change. Sometimes they are put on sale for a limited time. This is out of our control. [speaker002:] I mean, I'm a gold level member, isn;t there something we can do about this? [speaker001:] I'm sorry. The best I can do is give you a promo code for your next purchase. Here it is VDP5Y [speaker002:] How much is that for [speaker001:] 20% off. [speaker002:] Wowwww Greaaat [speaker001:] Is there anything else I can help you with today? [speaker002:] So glad I shelled out for Gold No [speaker001:] It does have it's perks. I hope you have a great day! [speaker001:] Hello! How may I help you? [speaker002:] HI There! Can you tell me more about the membership? [speaker001:] Of course. What would you like to know? [speaker002:] I am thinking about buying an item and it will be nice to have free shipping Which level provide free shipping? [speaker001:] All of our memberships have free shipping! [speaker002:] oh great! any minimum purchase to acquire those membership? [speaker001:] Yes, For Bronze you have to spend $500. Silver is $1000 and Gold is $2000 [speaker002:] Ok. Thank you Good to know [speaker001:] Do you need anything else? [speaker001:] Good afternoon, how can I help you today? [speaker002:] I got mystery fee on my order. [speaker001:] I'd be happy to look in to this for you. Can I get your full name or Account ID? [speaker002:] Chloe Zhang,9173614116 Account id is AO2YG2LASE That's my order id [speaker001:] Thanks Chloe. Was that also your Order Id you gave me? [speaker002:] yes. [speaker001:] Just give me a minute to see what this mystery fee could be. [speaker002:] ok [speaker001:] My system says there was not an error. What is your membership level? [speaker002:] Gold [speaker001:] Well Chloe, I just going to go ahead and remove this fee for you. [speaker002:] ok [speaker001:] What was the amount you were charged? [speaker002:] 69 dollars [speaker001:] Alright, I have removed that fee. Is there anything else I can help you with today? [speaker002:] no [speaker001:] You have a great weekend Chloe! [speaker001:] Hi. Thanks for contacting customer support, how may I help you today? [speaker002:] Hey, I think there's a problem with the delivery time on my order, and I need to change it. Name is Alessandro Phoenix [speaker001:] We can look into that. Just one moment, Mr. Phoenix. What change did you want to make to the delivery, sir? [speaker002:] I think it's supposed to be delivered in the morning, and I need to change that to a nighttime delivery. [speaker001:] Sure. I'll just need your Account ID and the Order ID associated with the account so I can make that change for you. [speaker002:] Account ID: 4S9OYYBK92 Order ID: 1345018412 [speaker001:] MR. Phoenix, what is the shipping status on that order. [speaker002:] Out For Delivery [speaker001:] Because the item is already out for delivery, I can't change the delivery time. I'm sorry about that. [speaker002:] Well [speaker001:] Is there anything else that I can help with today? [speaker002:] I guess there's nothing you can do, then. No, that's it. [speaker001:] The good news is that your item will be there today! We appreciate you shopping with Acme, have a tremendous day! [speaker001:] Thanks for contacting AcmeBrands...how can I help you? [speaker002:] hi i would like to know about a product before buying [speaker001:] Sure! What would you like to know? [speaker002:] i am interested in the $74 michael kors jeans how would i remove grass stains from them if they got stained? [speaker001:] Let me check on that for you. All you need to do is, when the stain is fresh, soak a household sponge in white vinegar [undiluted], and dab it lightly on the stained area. Dry it with paper towels, and repeat as needed. To preserve the color, turn the jeans inside out, and then put them in the washing machine and wash as usual on the cold water setting. Is there anything else I can help you with today? [speaker002:] that was very helpful, thank you for helping me that is all i needed [speaker001:] You're welcome, have a great one! [speaker001:] Hello! How can I help you today? [speaker002:] Hi, I can't access my account because I lost my phone. Can you help me turn off the two factor authentication? [speaker001:] I sure can! [speaker002:] I can verify my account information if needed My name is Sanya Afzal [speaker001:] Can I have your full name or account ID please Thank you! Can I have your email address please so I can reset the code [speaker002:] I actually don't know the email address associated with my account. Can I give you my PIN? [speaker001:] Sure. What is your PIN? [speaker002:] 826121 [speaker001:] And what is your mother's maiden name? [speaker002:] Hardester [speaker001:] Thank you. The reset link will be sent to the email address on file. [speaker002:] Okay, are you able to see which email is on file? [speaker001:] I just sent you a link with tips on best security practices. Sure. It's SAfzal@email.com Is there anything else I can help you with today? [speaker002:] Great, thanks! That's all I needed today. [speaker001:] I hope you have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] I need to request an exstension to pay for my premuim subscription [speaker001:] Glad to help. May I have your full name please? [speaker002:] this is Alessandro Phoenix [speaker001:] thanks Alessandro. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] RN66UZP4JW is my account number and my order Id is 5314038262 [speaker001:] Perfect. Next, can you tell me your membership level? [speaker002:] I think I am a guest [speaker001:] Sorry, guest members can't get an extension, and I can't do anything for you. [speaker002:] Can I talk to anyone else about it? like a manager? [speaker001:] Sure. What is your phone number that we can call you on later? [speaker002:] 113-1051 [speaker001:] Our manager will call you back later. [speaker002:] thanks! [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] no you have been helpful [speaker001:] Have a nice day! [speaker001:] Hi! How may I help? [speaker002:] Hello? I need help with my account, please I messed up my password, now I can't get in. Can you fix it [speaker001:] Sure! May I have your full name, and username? [speaker002:] Al Sanders, but I think I used Albert, not sure [speaker001:] Could you give me the answer to your security question? Or your pin number. [speaker002:] Martinez? no question mark, i was asking, lol [speaker001:] nghe4mps2lp here is your temp password to get into your account. Anything else today? [speaker002:] nope, and thanks for being quick about it too [speaker001:] Have a great one! [speaker001:] Hello, what can I do for you? [speaker002:] providing a wrong color to me [speaker001:] Can I confirm, you recieved an item that was the wrong color? [speaker002:] i asked pink but i have received brown\ paint [speaker001:] I am sorry about that, I will try and correct that for you. Can I have your full name or account number. [speaker002:] Name: Chloe Zhang Phone Number: 457-8093 Purchase Date: 2019-07-15 Order ID: 9466083290 [speaker001:] I am sorry about that. It seems that this purchase does not satisfy the requirements to be returned since it was purchased more than 30 days ago. [speaker002:] i was just give a complaint [speaker001:] The appropriate team has been notified of yoru complaint. Is there anything else I can help you with? [speaker002:] no [speaker001:] Thank you have a good day. [speaker001:] Hello, how may I assist you? [speaker002:] Hello So, I'm looking at some boots but the price is way too high compared to Amazon. Is there anything you can do to offer a better price? [speaker001:] May I have your full name or your account ID? [speaker002:] Because the current price on here is highway robbery yeah My name is Albert Sanders [speaker001:] May I have your account ID and an order ID if you have it? [speaker002:] My account ID is OWMVPZDUPW my order ID is 8460630705 [speaker001:] Our prices are dynamic and sometimes the algorithims that control prices change the price often. [speaker002:] Yeah, so what does that mean? Can you guys match Amazon or not? [speaker001:] I can offer you a code for a discount at our store. [speaker002:] How much is the discount? [speaker001:] I cannot control the pricing but I can offer 20% off of the order. [speaker002:] Hmm Okay, let's do it. [speaker001:] Your promo code is AcmeShop2020 [speaker002:] Okay, got it. [speaker001:] Is there anything else I can assist you with? [speaker002:] Do you guys sell food? I'm starving. [speaker001:] No, sorry just clothes. [speaker002:] Damn Okay then Have a nice day [speaker001:] Goodbye [speaker001:] Hi! How may I help you today? [speaker002:] Hi I've completed a return recently but there's still a charge on my billing statement [speaker001:] Ok, I can look at that for you Can I have your name? [speaker002:] Norman Bouchard [speaker001:] Can I have your account id and order id [speaker002:] Order ID: 9351936481 [speaker001:] do you have your account id [speaker002:] no [speaker001:] ok, one moment please [speaker002:] hello? [speaker001:] What is your membership level [speaker002:] silver [speaker001:] how much was the refund [speaker002:] $99 [speaker001:] I do see that we made a mistake. I am going to issue the refund to your billing statement now. Is there anything else I can help with today? [speaker002:] No, that's it thanks [speaker001:] You're Welcome! Have a great day [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Hi, I recently signed up for your store's premium subscription, i was wondering if i could get an extension for it? [speaker001:] Sure. Let me check. You wanted an extension of time to pay, is that correct? [speaker002:] yes [speaker001:] OK. I need your full name or account ID [speaker002:] Name: Chloe Zhang Account ID: Q5IEDDKBDS [speaker001:] OK Chloe, I have pulled up your account. I will also be needing your order ID [speaker002:] 8396997174 [speaker001:] OK Chloe, I have verified your identity. What is your member level? [speaker002:] gold [speaker001:] Gold members can always get an extension. Let me enter it. OK. Your extension has been applied. Anything else I can help with? [speaker001:] Hello, how can I help you today? [speaker002:] Whenever I try to search for something, I just see the spinning wheel and I never get the results. It is very frustrating. [speaker001:] Happy to help, may I have your name please? [speaker002:] Yes, Joseph Banter [speaker001:] thanks Joseph. Did you try logging out and logging back in again? [speaker002:] No, not yet. should I try it now? [speaker001:] Yes, please do. [speaker002:] Ok, I tried it buy it's still doing the same thing. [speaker001:] No worries, you may then try to visit another website first to see the result. [speaker002:] Ok, I tried another site and that site seems to be working fine. [speaker001:] Okay, then close all the other tabs on your browser, and also close other programs that may be running. [speaker002:] Wow, that seemed to work! Thanks alot! [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No, that's all I need! [speaker001:] Have a nice day! [speaker001:] Hi, there! How can I help you today? [speaker002:] Hi there, It seems the payment method of my order is wrong [speaker001:] Okay, did you try to order something and you couldn't? [speaker002:] I already ordered, but the the payment method is showing my debit card. As I recall I paid with my credit card. Just wondering what happend [speaker001:] Sure, I can help you with that. May I please have your full name or Account ID? [speaker002:] Rodriguez Domingo and id is MDX96VLNE8 [speaker001:] Okay, I'm going to pull up your account. [speaker002:] sure [speaker001:] May I please have your Order ID? [speaker002:] 8182908353 [speaker001:] I've verified your identity. Has the item shipped already? [speaker002:] I believe so [speaker001:] Do you have the shipping status available? [speaker002:] Yes, it says order received [speaker001:] Okay, thank you. So you would like to change your method of payment to credit card? [speaker002:] Yes please [speaker001:] Alright, I have updated the payment method to your credit card. Can I help you with anything else? [speaker002:] Thank your. That was very helpful. Bye. [speaker001:] Thanks for reaching out. Goodbye. [speaker001:] Hello, how can I help you? [speaker002:] Hi I'm really upset about this shirt always being out of stock. I'm trying to find out when, if ever, it will be back in stock [speaker001:] Let me check that for you. What is your full name or account ID? [speaker002:] My name is Joyce Wu [speaker001:] What is the brand and type of item you are trying to purchase? [speaker002:] It's a Michael Kors shirt [speaker001:] I am sorry to hear about the issue. I am going to write up a report to the purchasing department and will let them know about your concern. [speaker002:] Okay great, so when do you think it'll be back in stock? [speaker001:] I can't promise anything, but they are generally good with these things. I would check back in a week. [speaker002:] Okay thanks [speaker001:] Is there anything else I can help you with? [speaker002:] That's it, thanks a million [speaker001:] Have a great day [speaker001:] good morning, how can I help you? [speaker002:] Hi I want to buy something but my cart wont update when I add the item They're guess jeans [speaker001:] ok, we will try a series of steps and we will see which one solves your situation. [speaker002:] ok [speaker001:] Let's first try refreshing the page and see if it works. [speaker002:] It didn't work [speaker001:] ok try to log out and log back in [speaker002:] That worked Thank you [speaker001:] I'm glad to hear it a pleasure to help you [speaker001:] Hi, I need to check an order but I forgot my password. [speaker002:] Not a problem. May I have your full name? [speaker001:] Sanya Afzal [speaker002:] Thanks! And your username? [speaker001:] sanyaa41 [speaker002:] I can't see your password, but I can give you a new one. Can I either have your pin or the answer to your security question? [speaker001:] My pin is 51550 [speaker002:] Your new password is ex0z6getqn8. Without the period, your password ends at 8 [speaker001:] Ok, great. Thanks for your help. [speaker002:] You're welcome! Anything else I can do for you? [speaker001:] No, this is all I needed. [speaker002:] Okay. Have a great day! [speaker001:] Hello, I have forgotten my username:] [speaker002:] sure!!! i can help what is your name? [speaker001:] David Williams [speaker002:] What is your zip code, phone number and email address [speaker001:] 20087 zipcode, sorry i don't know the email I used, phone number 367-6294 [speaker002:] Great! verified identity your user name is dwilliams1 Do you need anything else? [speaker001:] Hello, how can I help you? [speaker002:] Hi there! I'm trying to view my shopping history but can't seem to access my account. I think I have forgotten my password [speaker001:] Okay, I can help you retrieve it Can I please get your full name, account ID and username? [speaker002:] Joseph Banter acount ID is 9876789 username is JoJoB123 [speaker001:] I can generate a new password for you [speaker002:] Sweet, thanks! [speaker001:] To verify your identity, I'll need your PIN or the answer to your security question [speaker002:] I have my pin 732527 [speaker001:] Your new password is g6uu9zajuxw Is there anything else I can help you with? [speaker002:] You're the best, that's it thanks! [speaker001:] Have a great day! [speaker001:] hello how may i be of service? [speaker002:] The website is too slow. [speaker001:] if i udnerstand correctly, you are having issues with our website, specifically that it is loading too slow? [speaker002:] Yes, it keeps loading like forever. [speaker001:] ok, i can definitely help you with that today first i will write a ticket to our internal support team notifying them of this issue. that will fix it in the long run but for now, can you please first try logging out and back into the site? to see if that fixes the issue [speaker002:] I just tried it, it didn't worked. [speaker001:] ok, now please try browsing other websites, are they having the same speed issues? [speaker002:] They sort of have that issue. [speaker001:] in that case, it would seem the issue is either your internet provider, or possibly the pc itself [speaker002:] I will check with my ISP. [speaker001:] i would suggest contacting your internet provider to see why your speeds are slow [speaker002:] yes [speaker001:] is there anything else i can be of service with today? [speaker002:] nothing else [speaker001:] have a good one! [speaker001:] Hello, how can I help you today? [speaker002:] Can you please tell me my username. I completely forgot it. Thanks. [speaker001:] No worries, happens to everyone. Can I have your full name? [speaker002:] Crystal Minh [speaker001:] And your email and ZIP code? [speaker002:] crystalm415@email.com zip 24632 [speaker001:] Ok your username is cminh1 Is there anything else I can do for you? [speaker002:] No, thank you very much [speaker001:] Then have a nice day. [speaker001:] Hi [speaker002:] how may i helpo [speaker001:] I want to add an item to my order I forgot to add it to my cart earlier Can you help me get it fixed [speaker002:] i see yo uhave having issues adding items to cart i can help wit that, may i have your name plase? [speaker001:] Rodriguez Domingo [speaker002:] oh i see, you wished to add an item to an order now, i can help with that too, my apoligies. may i also have your account and order ird? 'id*? [speaker001:] Account ID: PRGMMCJFRH Order ID: 2291546305 [speaker002:] thank you and what is the shipping status on the shipment? may i also have your membership level? [speaker001:] Out for delivery [speaker002:] and your membership level please? [speaker001:] I'm a Guest [speaker002:] i must apoligise, but since the order is out for delivery, i am unable to add any items to the shipment You can however order the additional item on our site at any time is there anything else i can help you with? [speaker001:] Okay. I will order it later Thanks That will be all [speaker002:] have a good one [speaker001:] Hello, how can I help you today? [speaker002:] I need to get into my account to check on my order, but I don't have my username [speaker001:] May I have your full name or account ID? [speaker002:] Joyce Wu [speaker001:] I can generate a new username for you but I will need some information. [speaker002:] okay sure [speaker001:] May I please have your email address, zip code, and your phone number? [speaker002:] jw158255@email.com 61913 499-3080 [speaker001:] jwu1 is your temporary username. We suggest you change it once you are able to log in. [speaker002:] okay, I will, thanks. [speaker001:] Is there anything else I can help you with? [speaker002:] no, I can get into my account now [speaker001:] Have a great day. [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Hi there Can I move my shipping date next week because I want to avoid the shipping cost [speaker001:] Alright from what I understand you want to downgrade your shipping to avoid the extra cost correct? [speaker002:] You got it [speaker001:] I'm certain I'll be able to help with that. Can I have your Full name and account ID please? [speaker002:] Sure, Alessandro Phoenix and the id is PPZCXFIXUF [speaker001:] Great I was able to pull up your account. Could you provide me with your Order ID in order to validate your Identity please? [speaker002:] 7165263169 [speaker001:] Everything looks good. Now lets try to get the date changed. Could you tell me the current shipping status? [speaker002:] It says Delivered, I don't know why [speaker001:] It might be that the item will be dropped off very soon. That being the case I wont be able to change the delivery date and I'm sorry for the inconvenience. I might still be able to help though. Could you tell me your memberhsip level? [speaker002:] Sure, Silver [speaker001:] Alright, good news. I'll be able to give you a partial refund on the shipping for this order. [speaker002:] I appreciate it. [speaker001:] I'm going to go ahead and credit your account in the amount of 8 dollars which for this order is actually the full fee! [speaker002:] Thank you very much [speaker001:] Not problem! Was there anything else I could help you with today? [speaker002:] That's all for today, have a great day. [speaker001:] Thanks for shopping with us and you do the same! [speaker001:] hello, how may i help you today? [speaker002:] want to return the item because it is the wrong color [speaker001:] I understand you wish to initiate refund due to the item being the wrong color, correct? [speaker002:] yes [speaker001:] i can definitely assist you with that today first i need your full name to pull up your account [speaker002:] Albert Sanders [speaker001:] next, i will need your username, email adress, and order id [speaker002:] asanders684. asanders684@email.com. 2966589782 [speaker001:] thank you, and do you know your membership level? [speaker002:] gold [speaker001:] good news, I can process the return for you today! [speaker002:] ok [speaker001:] i simply need your full adress including street name, number, city, state, and zip, so we can send you a proper shipping label to print and return the item [speaker002:] 4733 kennedy st jacksonville tx 30630 [speaker001:] and how would you like to process your return, by mail, in store, or drop off center? [speaker002:] by mail [speaker001:] ok, the label will be sent to your email to print out, shipping included. please return the item to us and we will refund your purchase to the payment method used [speaker002:] ok [speaker001:] aside from that, is there anything else i can assist with today? [speaker002:] that is all [speaker001:] have a good one! [speaker001:] Hello there how can i help you today [speaker002:] Hello, the phone number is incorrect on my account. I made a typo when inputing it. Can you help me get it updated? [speaker001:] Okay i can do that for you, could i get your Full name or your Account ID please [speaker002:] I need to change the 4 to a 5 Yes, my name is David Williams [speaker001:] Okay, could i get the number that you would like to change it to [speaker002:] Can you change my number to 405-3539 [speaker001:] I sure can i just need to verify your identity now, could i get three of your zip code,pin number, username, password, email adress [speaker002:] my pin is 514585 my username is davidw93 and muy zip code is 80055 [speaker001:] Okay great, i'll go ahead and change your phone number on the account. Okay, everything has been updated. Is there anything else i can help you with today? [speaker002:] No, that is it. Thank you for your help [speaker001:] No problem, have a nice day. [speaker001:] Hello [speaker002:] hi [speaker001:] I am really frustrated with your site and I need help I really used to love your site It was my #1 shopping destination But it's so bad now! Every day I go on your site, tons of things are out of stock [speaker002:] What is the issue? [speaker001:] I see really great dresses and boots and other things But they are never available What is going on????? I am so upset If you don't fix this, you are going to lose a loyal customer [speaker002:] I am sorry you are having this issue Give me a moment to look into this for you [speaker001:] Fine [speaker002:] Give me your full name [speaker001:] Joyce Wu [speaker002:] I will write a report to the purchasing department about this issue, they will help resolve this fast [speaker001:] Do you know why everything is out of stock? [speaker002:] This will be resolved soon [speaker001:] I am so frustrated and I want to know why So few things are available now [speaker002:] It's down to the algorithm that deals with stocking new items [speaker001:] I don't understand why so many things are out of stock Well, the algorithm isn't very good You need to fix this [speaker002:] They purchasing department will fix the issue [speaker001:] They really need to. Or you will lose a very loyal Silver customer [speaker002:] We appreciate your membership and we don't want to lose you Would this be all for today? [speaker001:] Yes, I guess so I really want you to fix this, though [speaker002:] They are on it [speaker001:] Okay [speaker002:] Have a great day [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I hope you can I am late on a subscription payment [speaker001:] I'll see what I can do! Before I can do anything, may I have your full name? [speaker002:] I am actually not late yet I want to buy something would that prevent me from purchasing [speaker001:] Oh, ok. So you want to know what would happen if you are late? [speaker002:] it was due just a few days ago so it is late sorry yeah i need to make the purchase although the subscription payment is over due can i [speaker001:] I don't believe you can make a purchase while your subscription is overdue. Were you hoping for an extension or did you want to pay your bill? [speaker002:] that would help yes [speaker001:] Which one? [speaker002:] the extension so I can make the purchase [speaker001:] May I have your full name? [speaker002:] Rodriguez Domingo [speaker001:] May I also have your account ID and order ID? [speaker002:] I dont have it [speaker001:] You don't have either one? Hmm, that is a problem. I can't grant an extension without either one. [speaker002:] oh no try 10255258 pzkvpzkh [speaker001:] That worked! Do you know your membership level? [speaker002:] silver but if I just really needed to know if I could purchase while overdue I better wait thanks for the info though [speaker001:] Okay. Just to let you know, since you are only one day late I can grant you an extension. Then you could make your purchase. [speaker002:] not neccessary thanks [speaker001:] Okay. Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Good day! I am thinking of buying a jacket. Can I ask question about the CK jacket in the sale event? [speaker001:] Sure what is your question? [speaker002:] What color is the jacket and for what temperature is it? [speaker001:] Let me find out for you. It comes in a variety of colors. And the jacket is wind proof, so it is warm to wear even when it is windy. [speaker002:] is it black or navy? [speaker001:] They have it in both shades. [speaker002:] Oh ok. Tgank you for the info [speaker001:] Can I help you with anything else? [speaker002:] that's all Thanks [speaker001:] Have a good day. [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Hello. I'm thinking of placing an order and getting a subscription. But what happens if I pay my subscription fee late? [speaker001:] Let me try to find that information for you. One moment. Alright, I found the information you need. [speaker002:] I desperately need some new clothing and since we can't go out and shop now i'm dying to buy some stuff! [speaker001:] When a payment is made late on a subscription there is a fee added for each day the payment is late at $2 per day. [speaker002:] ok, so if I just pay on time, there won't be any extra fees. [speaker001:] Gold and silver members have a grace period of 5 days before the fee starts to be added. [speaker002:] ok thank you [speaker001:] No problem, was there anything else I could help you with today? [speaker002:] no that is it [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello [speaker002:] Hi. I have a billing issue. [speaker001:] What's the issue? [speaker002:] I returned something last month, and the charge still hasn't been reversed. [speaker001:] Sorry Give me your full name [speaker002:] David Williams [speaker001:] Give me your accout id, username, order id and email [speaker002:] dw727827 I don't have an account ID but my order ID is 8768317351 [speaker001:] What did you return? [speaker002:] a jacket [speaker001:] Give me a moment to check. How much is the missing credit? [speaker002:] 64 plus tax [speaker001:] what is your email address [speaker002:] dw727827@email.com [speaker001:] How long have you been waiting for the refund to show up? are you there? [speaker002:] a couple of weeks [speaker001:] Completed [speaker002:] the refund? [speaker001:] yes [speaker002:] ok. Thanks [speaker001:] You will see the credit soon [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hi. I would like to get the status of my refund and the payment method being used. [speaker001:] Okay, I'd be happy to look that up for you. Can I have your name or account ID please? [speaker002:] Alessandro Phoenix [speaker001:] What is the username, email address and order ID for the refund? [speaker002:] alessandrop037 alessandrop037@email.com 7708093964 [speaker001:] Thank you. Your refund that was completed online is complete and will be applied to your credit card used for the purchase. [speaker002:] Great. Thanks. [speaker001:] You're welcome. Can I help you with something else? [speaker002:] No, that's it [speaker001:] Great! Enjoy your day! [speaker001:] Hi my computer is taking a long time to search and all I see is a spinning wheel [speaker002:] i'm so sorry! let me look into that for you Can you please try loggin gout and logging back in [speaker001:] That didn't work. Anything else [speaker002:] Cna you please try clearing your cookies. You can do that from your settings [speaker001:] Ok that worked. Thanks [speaker002:] great! can i help you with anything else? [speaker001:] Hi how can I help you [speaker002:] I seem to have been charged twice for a shirt I bought for whatever reason. [speaker001:] OK let me look into it. What's your full name [speaker002:] Joyce Wu the order number in question is 1970956910 [speaker001:] And your account id and order id please [speaker002:] T4TK2FB0TM [speaker001:] Oh sorry you were typing at the same time [speaker002:] is the account id as well [speaker001:] Yes I see it was an error on our end. What was the overcharged amount? [speaker002:] 89 dollars [speaker001:] OK great your account has now been credited Anything else I can help you with [speaker002:] no that was all thank you for the quick assitance [speaker001:] You're welcome, have a nice day [speaker001:] Hi, how can I help you? [speaker002:] HI, I wanted to get more information about this jacket. [speaker001:] Sure, what do you want to know? [speaker002:] How is it in the wind? Does it block it good? [speaker001:] Do you know the brand? [speaker002:] Guess [speaker001:] That jacket is actually great in windy conditions!... [speaker002:] So it will keep a person pretty warm? [speaker001:] it's windproof and shields you from the wind. Yes... [speaker002:] Thanks. That tells me all I need to know I think I will buy it [speaker001:] It's lined with a warm material inside to help insulate your body from the cold ok, great! Can I help with anything else today? [speaker002:] no thats all [speaker001:] Ok, have a great day [speaker001:] Hello, thanks for contacting AcmeBrands. How can I help today? [speaker002:] Hello I recieved a promo code 8 days ago and I am trying to use it on this order but it is saying the code is invalid, can you please help me with this? [speaker001:] Certainly, can I have your full name or account ID please? [speaker002:] The name is Joyce Wu [speaker001:] Thank you Joyce. It looks like the code is reading invalid because it is over 7 days old. But let me double check the system about the problem. [speaker002:] I see, I do not see an expiration date on the promo ad [speaker001:] It does look like it is expired because it is over 7 days old. Can I have your membership level please? [speaker002:] I am a guest Would it be possible to receive the discount as I am a first time buyer here? [speaker001:] Thank you Joyce. Unfortunately at this time, there is nothing I can do to help with the expired promo code. [speaker002:] Ok thank you for your help today [speaker001:] Is there anything else I can help with today? [speaker002:] No thank you, have a good day [speaker001:] Thank you, you too! [speaker001:] Hello! How may I help you? [speaker002:] Hello! I am trying to view my shopping history, but I can't get in to my account. I think I forgot my password [speaker001:] I am sorry to hear that. I can help you with that. May I have your full name or account ID please? [speaker002:] Yes, my name is David Williams [speaker001:] May I have your username please? [speaker002:] I don't know what that is either, sorry [speaker001:] That is fine! May I have your zip and phone number? We can do a recover username [speaker002:] Sure My zip is 46883 My phone is 838-9350 [speaker001:] Your username is dwilliams1 [speaker002:] Oh OK, thanks! [speaker001:] Do you still need your password too? [speaker002:] Yes please [speaker001:] Okay, le'ts get that to you! I will have to generate a new password. Is that okay? [speaker002:] Yes [speaker001:] Do you have your pin number? [speaker002:] 657175 [speaker001:] Your new password is: 50g6xzd8tfx Is there anything else you need help with? [speaker001:] hi, how can I help you? [speaker002:] Hi. My name is Joyce Wu. I was just wondering if you could tell me about the refund policy. [speaker001:] sure. just a moment please. ewe can ony make refunds on items that have not been shipped. We will issue a refund if we have the following information: order ID, username, and email Does that answer your question? [speaker002:] Yes Thanks [speaker001:] is there anything else? [speaker002:] No [speaker001:] ok thanks for being our customer, good bye! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hello, I'm having some issues shopping online. I want to buy something but my cart online is not updating when I add the item. [speaker001:] I can help you find out what is going on. There are some things we can try. First, what happens if you log out and log back in again? [speaker002:] Let me try that, one second. [speaker001:] Okay. [speaker002:] Nope, still won't let me add it to the cart. [speaker001:] Try refreshing the page, then add it again. [speaker002:] That doesn't seem to help either. [speaker001:] Is the item out of stock? If it is, it will say so at the bottom left of the page. [speaker002:] Oh, there it is. That explains it. Sorry I didn't notice that first [speaker001:] I'm sorry about that. We restock fairly frequently, so please check again soon. Is there anything else I can help you with? [speaker002:] Good to know, thank you for your help. [speaker001:] You're welcome! [speaker002:] Nope, that is it [speaker001:] Okay. Have a nice day. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? Hello, how may I help you today? [speaker002:] when I search for something, the results don't match my search [speaker001:] I would happy to look into this for you. So you are having issues with the search function on the website [speaker002:] yes [speaker001:] Lets try a few options. [speaker002:] okay [speaker001:] Can you try looking for another item? [speaker002:] I suppose [speaker001:] Thank you. [speaker002:] No, still not working right [speaker001:] Sorry, can you try clearing out the cookies? [speaker002:] okay, I'll try that. that was it, it works now [speaker001:] Great, is there anything else I may help with today? [speaker002:] no, that's it [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Credit cards keeps getting invalidated. [speaker001:] Let me help you with that. So you are trying to make a purchase but your credit card keeps getting rejected? [speaker002:] yes [speaker001:] Could you try entering your credit card information again? [speaker002:] I tried it, didn't work. [speaker001:] I am sorry that didn't work. Could you log out of your account and then log in? Then please try to use your credit card again. [speaker002:] I just tried. It works. Thank you. [speaker001:] That is great. Can I help you with anything else? [speaker002:] no [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi. I was wondering if you could give me a bit of information about a product I was looking at. [speaker001:] What is the product in question? [speaker002:] They are Calvin Klein jeans. [speaker001:] What would you like to know about these jeans? [speaker002:] I'm worried they will be too short. Can you tell me how long they are? [speaker001:] The standard is 36 by 42 inches. The jeans are usually meant to be tailored for a more exact fit. [speaker002:] Oh, I think they will work just fine for me then. Thanks! [speaker001:] Is there anything else I can assist you with today? [speaker002:] No, that is all I needed today. Thanks! [speaker001:] Have a good day. [speaker001:] Hi, how can I help you? [speaker002:] HI! I really want to buy some things but I am cheap When does your annual sale start [speaker001:] Sure, I'd be happy to help you with than. One moment while I research that for you. [speaker002:] thank you [speaker001:] The annual sale runs the last week of January. This year it was from Jan 23rd to Jan 31st. If you missed it this year make sure to sign up for our newsletter to get updated on when it will happen next! Is there anything else I can help you with today? [speaker002:] Thats sounds great! Let me save some money now. That will be all. Thank you [speaker001:] You're very welcome, have a great day! [speaker001:] How can i help you today? [speaker002:] Hi! I was wanting to check my account today.. But I don't have my phone that I used to set up my authentication. [speaker001:] You are trying to log in to your account, correct? [speaker002:] That's correct. [speaker001:] Do you need to reset your authentication? [speaker002:] Yes, that would be helpful! [speaker001:] Great, I can help you with that. May I get your full name or account id so I can pull up your account. [speaker002:] Chloe Zhang [speaker001:] Great, found it. Now can i get your email address for me to send you the reset code. [speaker002:] czhang14@email.com [speaker001:] I just sent. I will also be sending a link about the best security practices so you remain safe in the future! [speaker002:] Perfect, thank you so much for your help! [speaker001:] It is no problem, do you need anything else? [speaker002:] That will do it, have a great day!:] [speaker001:] Great, Have a wonderful day! [speaker001:] Hello, how can I assist you today? [speaker002:] Hi. My name is Alessandro Phoenix. I would like to purchase this Calvin Klein jacket for $54, but it is out of stock and I am not happy. [speaker001:] I'm sorry to hear that Mr. Phoenix, let me check on this for you. Just to clarify, your upset because the item is out of stock not because of the price right? [speaker002:] Yes [speaker001:] Could I get your name or account ID? Sorry, I meant your account ID. [speaker002:] I do not have that information. My username is ap529821, and email is ap529821@email.com if that helps. [speaker001:] Thank you for that information. I'm going to send a report about this to our purchasing department so that they can get to work on the issue. Does this action help you feel a little more satisfied about this issue? [speaker002:] If that is all you can do then yes. Thank you. [speaker001:] If you are satisfied, that's all that counts. Can I help with anything else today? [speaker002:] No\ [speaker001:] Have a nice day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] I forgot my password [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] David Williams [speaker001:] Could I have your usernameeeeee? username? [speaker002:] I do not have it [speaker001:] Let me help you retrieve your username. Could I have your zip code, phone number, and email address? [speaker002:] 9689, 406-7960, I don't have the email [speaker001:] Ok. Thank you Your username is dwilliams1. Do you have your pin available or would you like to answer your security question? [speaker002:] yes, its 118681 [speaker001:] I cannot retrieve your password but I generated a new password for you. The new password is llef0h1g47f You should be able to use the username and password to access your account. [speaker002:] ok, great. thank you [speaker001:] Can I help you with anything else? [speaker002:] no, that's all I need [speaker001:] Have a good day. [speaker001:] Hello. How may I help you today? [speaker002:] Hello. I was just talking with my husband and looking over our accounts. It seems like I was charged $40 for a subscription that I did not authorize. [speaker001:] Ill be glad to take a look into it. May I have your name please? [speaker002:] My name is Joyce Wu [speaker001:] Thank you. And you said your husband mentioned it to you? [speaker002:] Yes, he noticed the charge on our account [speaker001:] I do apologize. It looks like that charge was added in error. I would be glad to remove that for you. [speaker002:] Thank you. When should I expect the refund? [speaker001:] I processed today so check your account tomorrow. [speaker002:] Thanks for your help. That's all I need today. [speaker001:] Sorry about that. Have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] my cart is not updating when i try to add something [speaker001:] Have you tried refreshing the website? [speaker002:] yes [speaker001:] Can you try logging out and then logging back into our website? [speaker002:] yes that worked [speaker001:] Very good, is there anything else I can assist you with today? [speaker002:] no, thank you [speaker001:] Have a great day. [speaker001:] Hi! how can I help you? [speaker002:] I would like to know how long a premium membership lasts [speaker001:] sure! I'd be happy to help you with that! A membership is good for the full calendar year in the year which you get the membership It is also valid for the following full calendar year. Was there other questions I could answer for you tonight? [speaker002:] No, thank you [speaker001:] you're welcome! have a great night! [speaker001:] Hello there, how can I help you today? [speaker002:] Hi I signed up for the premium subscription I need some more time to get my money together, can I get an extension? [speaker001:] Okay, let me see what I can do. Can I have your full name? [speaker002:] Albert Sanders [speaker001:] And your account and order ID? [speaker002:] my account is BPKW7LNYMR my order id is 0281441834 [speaker001:] Can I have your membership level Albert? [speaker002:] Gold [speaker001:] Okay, since you're Gold you're able to get an extension. [speaker002:] YES! that's great [speaker001:] Is there anything else I can do for you? [speaker002:] No, thats what I needed. THANKS!:} [speaker001:] Well then have a nice day! [speaker001:] Hello, what can I do for you today? [speaker002:] I have a fairly large order placed so I would like to move delivery to next week to offset some of the cost [speaker001:] Okay, can I have your full name? [speaker002:] Joseph Banter [speaker001:] And your Account and Order ID's? [speaker002:] FVU1RJTXTV 1304935224 [speaker001:] Okay and do you know the shipping status of your order? [speaker002:] This Thursday [speaker001:] No I mean like "in transit" "order received" etc. [speaker002:] none, hasnt shipped yet [speaker001:] Well even if something hasn't shipped out there's still a status Can you check for me? [speaker002:] sure, my mistake, it actually just went out for delivery [speaker001:] Ahhh, well since it's already out for delivery I can't delay it, but I can try to help you in other ways What's your membership level? [speaker002:] silver [speaker001:] Since you're Silver I can refund you the cost of the shipping as credit to your account! [speaker002:] that works [speaker001:] Good to hear! Is there anything else I can do for you today? [speaker002:] nope, that's it [speaker001:] Well then have a nice day! [speaker001:] Hi so many of your items are always out of stock. It's very frustrating. [speaker002:] i am sirry abiut that could i get your full name or account id please [speaker001:] I mean why even advertise it if it's not in stock. Rodriguez Domingo [speaker002:] I will write up a report and tell our purchasing team to be more proactive so this does not happen in the future Is there anything else i can do for you? [speaker001:] Thanks and tell them Rodriguez is fed up. That's all I needed to say. thanks for letting me get it off my chest [speaker002:] No problem i understand this is frustrating, Have a nice day. [speaker001:] Hello, what can I help you with? [speaker002:] Hi. My name is David Williams. I'm writing to check my account status. I recently purchased a promotional package, and I believe I have missing credits of $40. Can you check into this please? [speaker001:] You believe you should have a credit on your account? [speaker002:] Yes of $40. [speaker001:] Can I have yoru account ID username and order ID [speaker002:] I do not have any of that information. My address is 6608 Primrose Ave, Brighton, NY 48994 if that helps. [speaker001:] I have given your a new 40 credit. Is there anything else I can help you with? [speaker002:] Great. Thank you for the prompt service. That is all for today. [speaker001:] Have a wonderful day [speaker001:] Hello, how may I help you today? [speaker002:] I found a shirt I like, but I need to know the arm length before I buy. Do you have that info? [speaker001:] I am most positive we do. May I have your name please? [speaker002:] It's Joseph Banter [speaker001:] Thank you Joseph, let's see what we can figure out here. So here is what I have found out. I will give you the sleeve length of small then medium then large. 32 for small, 34 for medium and 36 for large. [speaker002:] Awesome that is just what I needed! [speaker001:] My pleasure. Is there anything else I can help you with today? [speaker002:] I'm good, thanks [speaker001:] You have a wonderful rest of your day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi there, I have signed up for the premium subscription. Although, I dont get my welfare check until next wednesday. I was hoping to get an extension on the subscription payment so i can continue the service in the meantime. [speaker001:] I'm sorry to hear it took so long. Let's see if I can help with getting an extension. [speaker002:] Thank you. [speaker001:] Could you please provide me with your full name and account ID please? [speaker002:] Rodriguez Domingo Account ID: EU8B5E9UAA [speaker001:] Alright thank you. I was able to pull up your account. I'll also need your order ID to verify your identity please? [speaker002:] Order ID: 9110283963 [speaker001:] Alright now may I ask what membership level your ate at? [speaker002:] Gold [speaker001:] I'm happy to inform you that as a gold member I'll be able to give you an extension with no questions asked! I'll go ahead and process that for you now [speaker002:] Thank you. How long will it be extended for? [speaker001:] The extension should be good for 15 days. If you need longer than that feel free to contact an agent again and we'll be able to help [speaker002:] Perfect. Thank you for your time! [speaker001:] Not a problem, was there anything else I could help you with? [speaker002:] That is everything. [speaker001:] Thank you for shopping with us and have a great day! [speaker001:] Welcome to AcmeBrands. How may I help You? [speaker002:] I want to know the price of over shipping because I want to buy some stuffs [speaker001:] OK. Let me see if I can help. The overnight shipping depends on weight. Are you in the continental US? [speaker002:] Yes [speaker001:] OK. The rate will be 39.99 for 5 pound items or less 54.99 for 10 pounds or less It will be 69.99 for all other items. I hope this helps answer your question. [speaker002:] Yes, thanks for the information. [speaker001:] Great! Is there anything else I can help you with? [speaker001:] Hello, how can I help you today? [speaker002:] Hello. I forgot my username lol. [speaker001:] Glad to help. May I have your full name please? [speaker002:] I'm not even blonde. Yes it's Sanya Afzal [speaker001:] thanks Sanya. Can you please let me know your zip code and phone number to verify your identity? [speaker002:] Yes my zip is 71054 and phone is 471-669-7914 [speaker001:] thanks. Perfect. Your username is safzal1. [speaker002:] That's right. Thanks! [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] Nope, that's all thank you! [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] I am going to be out of town and would like the change the shipping address on my order. [speaker001:] Okay, can I have your full name? [speaker002:] Albert Sanders [speaker001:] Thank you, how exactly are you looking to change the shipping date? [speaker002:] the shipping address [speaker001:] Oh okay, you want to change the address. We can do that. What is the current shipping status? [speaker002:] In Transit [speaker001:] Okay, can I have your username, email, and order ID please? [speaker002:] asanders983 asanders983@email.com 2334747660 [speaker001:] What is the new address? [speaker002:] 6708 Circle Drive La Fayette, TX 11048 [speaker001:] Okay, the order will now be sent to your new address. Is that all you need today? [speaker002:] that is correct thank you [speaker001:] Okay great. Thank you and have a nice day. [speaker001:] Hi! How may I help you? [speaker002:] yes a subscription was added to my account i didn't purchase i don't want the subscription [speaker001:] One moment, please. [speaker002:] ok thanks [speaker001:] May I have your full name and account ID? [speaker002:] Albert Sanders i don't have my id [speaker001:] That's OK! [speaker002:] great [speaker001:] Next I need your username, email address, and order ID. [speaker002:] I dont see any of that on here? [speaker001:] What information do you have? [speaker002:] can you pull it up under my address 4273 primrose ave raleigh ny,32773 member level guest i purchased a michael kors 74$ jacket [speaker001:] What exactly is the problem? What subscription was added to your account and how did you find out? [speaker002:] they emailed a premium subscripton shopping service was added to my account i wanted to check the status of my account i don't want the subscription [speaker001:] OK, let me check our system. It must have been a scam email. If you check the sender, it wasn't the official AcmeCorp email. [speaker002:] oh ok great thank you so much [speaker001:] No subscription was added to your account. [speaker002:] ok thanks [speaker001:] No problem! Can I help with anything else? [speaker002:] no thanks [speaker001:] Have a great day!:] [speaker001:] HI, what can I do for you? [speaker002:] Hi! I had a promo code that is not working. It says invalid [speaker001:] Okay can I have your name please [speaker002:] David Williams [speaker001:] Do you know when the promo code was issued? [speaker002:] I got it 5 days ago [speaker001:] Here is a new promo code 8I01I This is for 20% off Is there anything else I can help you with. [speaker002:] No that is all. Thank you so much [speaker001:] Have a nice day [speaker001:] Hi [speaker002:] Hello, how are you doing today? [speaker001:] I need to extend my premium subscription I'm doing good But I need one time to get the money [speaker002:] Ok, I can help you with that! What is your name? [speaker001:] Crystal Minh [speaker002:] Thank you Crystal, what is your account ID and order ID? Hello? [speaker001:] Hi Account ID: IW5LLHI2YJ Order ID: 6237058028 [speaker002:] Thank you, and what membership level do you have? [speaker001:] Sliver [speaker002:] Great, I can extend that for you by one day! [speaker001:] I'd appreciate if It can be extended for a week [speaker002:] I'm sorry, we only offer one day extensions. [speaker001:] Wow. Okay na I can make do with that [speaker002:] Ok, is there anything else I can do for you? [speaker001:] That will be all Thanks [speaker002:] You have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hello I want to remove a second item from my order My wife hates it 😂 [speaker001:] Ah, so you accidentally ordered two items instead of just one? [speaker002:] No, I have two items. I want to remove one item from my ordee [speaker001:] Can I have your full name? [speaker002:] Name: Alessandro Phoenix Phone Number: 116-8956 Member Level: Bronze Account ID: MKUEDP9LLL [speaker001:] may I have your account DI and order ID? [speaker002:] Order ID: 8569977885 [speaker001:] Sorry, you already gave me your account ID. Thank you. [speaker002:] Account ID: MKUEDP9LLL Hurry. I gotta go poo poo [speaker001:] What is the shipping status of the order? [speaker002:] Delivered [speaker001:] Sure, I'll go as fast as I can. Because it's already delivered I'm afraid I can't cancel the item from the order. [speaker002:] Boooo [speaker001:] You can initiate a return by contacting customer support later. [speaker002:] Ok well that's it then, my wife has no choice but to wear it No thanks 😊 [speaker001:] Alright, thank you and have a nice day. [speaker001:] Hello. I need help with a return [speaker002:] Hello, I can help with that. May I ask the reason for the return? [speaker001:] Well, I just ordered these boots. I showed them to my friend and she said that the boots are ugly So now I need a return before they ship I mean a refund I don't want to get them, and I don't want to pay for them either [speaker002:] Okay, can I have your name, please? [speaker001:] David Williams [speaker002:] Thanks, David. I also need your Username, Email, and Order ID. [speaker001:] Okay dwilliams338 dwilliams338@email.com 6902049025 [speaker002:] Okay, and how would you like the refund? Gift card, account balance, check, or credit card? [speaker001:] I would like it on my credit card [speaker002:] Okay, I'll also need the account ID, then. [speaker001:] XPN8IAZR1R [speaker002:] Can you confirm the cost of the item? [speaker001:] Yes The boots were $49 [speaker002:] Okay, your refund has been sent. Is there anything else I can help you with? [speaker001:] Okay great So I won't receive the item and my money is refunded? [speaker002:] Correct! [speaker001:] Wonderful! That you so much I don't need anything else [speaker002:] Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi I have a question about a recent order I made. [speaker001:] Sure, what is your question? [speaker002:] I got an email confirmation and saw that it was charged to my credit card but I had wanted to charge my store credit first and then the remainder to my card I wanted to see what happened and if I can adjust it now [speaker001:] No problem. I will get this resolved for you. [speaker002:] ok gerat great [speaker001:] So basically theres a charge on your credit card that should not be there? [speaker002:] yes I have a $50 dollar credit in my account. So the purchase was $54 so the credit should have been applied first and then $4 [the remainder] from my credit card [speaker001:] Ah. None of the credit was applied to the order? [speaker002:] no I still have the $50 credit [speaker001:] Great, I see the issue now. [speaker002:] so I was wondering if I could apply the store credit and then give me a refund of $50 to my credit card [speaker001:] Alright, I have figured it out and am able to do this for you. What is your account ID or full name? [speaker002:] 8VEB4XHUH1 Rodriguez Domingo [speaker001:] Great, and the Order ID? [speaker002:] 7964681251 [speaker001:] Has the item shipped? What is the status? [speaker002:] It says "out for delivery" [speaker001:] Unfortunately this change will only effect future orders. [speaker002:] oh no: [ [speaker001:] It is too late to change that order because it is out for delivery. I am very sorry. [speaker002:] oh I see is there anything that can be done at all? [speaker001:] I really wish, but unfortunately there is not. Is there anything else I can do for you today? [speaker002:] that's it [speaker001:] I am sorry once again, you have a good day alright. [speaker002:] you too [speaker001:] I appreciate it. [speaker001:] Hello, how can I help you today? [speaker002:] I have been waiting for my order for 9 days, I need to check the shipping status. My account ID is LSM2ZQ1TCH, and the orer ID is 4573478103 Can you resend the order? [speaker001:] Did you receive some kind of email telling you about this or are you frustrated with the wait? [speaker002:] I have no email, and 9 days is a long time to wait. [speaker001:] No worries, can I have your full name? [speaker002:] Sanya Afzal [speaker001:] And your username and email? [speaker002:] sanyaa26, and sanyaa26@email.com [speaker001:] Okay and you said 9 days right? [speaker002:] Yes. Can you please resend them? [speaker001:] Okay, I'll ship you a new order then Can I have your address? [speaker002:] Okay, thanks. 6908 Lincold Ave, Baltimore, CA 8078 Lincoln Good, thanks [speaker001:] and the brand and type of product? [speaker002:] Guess boots, I paid $54 [speaker001:] Okay, a new order should be on it's way! Is there anything else I can do for you today? [speaker002:] Okay, thanks That's all [speaker001:] Then have a nice day! [speaker001:] Good afternoon and thank you for contacting AcmeBrands. I'm Sher, how can I help you? [speaker002:] hi i wanted to know the status of my email my refund i meant [speaker001:] Okay. I'll first need to pull up your account. Can you provide me with your full name or account ID? Are you still there? [speaker002:] Name: Sanya Afzal [speaker001:] Thank you. [speaker002:] thank you [speaker001:] Can you also provide your username, email address and order ID so that I can locate the correct order that was refunded? [speaker002:] Email Address: safzal15@email.com Username: safzal15 [speaker001:] Do you have the order ID as well? [speaker002:] Order ID: 802474055 [speaker001:] Thank you. I'll locate the refund and find the status for you now. [speaker002:] Thank you. [speaker001:] You're welcome. [speaker002:] Wow you guys are slow [speaker001:] The status of your refund is currently in progress with an online payment. You should see the refund applied to the method of payment used when you placed the order. [speaker002:] ok perfect i gotta run [speaker001:] Sorry for the delay. Is there anything else I can help you with today? [speaker002:] no thats it. [speaker001:] Great! Have a lovely day. Good-bye. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, can I pay the remainder of my subscription balance please. [speaker001:] Sure, no problem. Can I please have your full name, account ID, and order ID? [speaker002:] Sanya Afzal Account ID: NRV6QYBZBC Order ID: 9779562426 [speaker001:] Thank you. Do you know the remaining balance on your subscription bill? [speaker002:] No, that is why I want to know. [speaker001:] One moment please. You have an amount of $55 due today. [speaker002:] Can I apy it. Sorry, pay it now? [speaker001:] Yes. Can you please tell me your credit card number? [speaker002:] 454544444444444444 [speaker001:] Thank you. Your payment of $55 has been processed. Is there anything else I can help you with today? [speaker002:] No, thank you very much. [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I have a refund for some clothes but I also want to exchange the jacket in the list [speaker001:] Do you want to add an item to your existing refund? [speaker002:] yes the Michael Kors jacket for$59 [speaker001:] May I ask why you are returning this item? [speaker002:] It is two sizes too big [speaker001:] Ok, no problem. Can I please have your full name or account ID? [speaker002:] Albert Sanders [speaker001:] Can you please tell me your username, email address, and order ID so that I can start the refund process? [speaker002:] asanders092 asanders092@email.com 8098010035 [speaker001:] Thank you. and the new item you would like to return is Michael Kors jacket? [speaker002:] yes [speaker001:] Can you please tell me the amount of your existing refund, not including this jacket? [speaker002:] 100 [speaker001:] Thank you. [speaker002:] No problem perfect [speaker001:] I've successfully updated your total refund amount to $159. Is there anything else I can help you with today? [speaker002:] that's it, thanks [speaker001:] Thank you. Have a great day! [speaker001:] Hi. How can I help you? [speaker002:] I need to add an item to my existing order. I forgot to put one thing in my cart. [speaker001:] Ok Can you tell me your name, your account ID, and the order ID? [speaker002:] Joseph Banter 56HYDE3QCS 9790917304 [speaker001:] Has your order shipped yet? [speaker002:] The shipping status says delivered. [speaker001:] Then the new item will have to be sent separately Are you a Gold or Silver member? [speaker002:] silver [speaker001:] Ok, what would you like to add to the order? [speaker002:] Tommy Hilfiger shirt [speaker001:] Ok, you will receive the shirt soon [speaker002:] Thank you [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] No, that's all [speaker001:] Ok, I'll end this chat now [speaker001:] Good evening. How may I assist you? [speaker002:] Hi, I'm thinking of buying a few things... but I'd like to know what happens if I'm late on a subscription payment [speaker001:] I can look that up for you. Can I have your name and your membership level? [speaker002:] Crystal Minh Bronze [speaker001:] Thank you Crystal. One minute please. [speaker002:] ok [speaker001:] I am afraid there is a late fee assessed at a rate of $2 per day past the deadline day. [speaker002:] Ok, thank you! [speaker001:] You are welcome. Can I help you with anything else? [speaker002:] Nope, that's it [speaker001:] Enjoy the rest of your day! [speaker001:] Hello, how may I help you? [speaker002:] Hi I lost my phone number for my two factor authentication [speaker001:] Sure, we can reset your 2f auth. I will need either your full name or account ID and your email address. [speaker002:] Joseph Banter [speaker001:] Thank you, what is your email address? [speaker002:] Jbanter@gmail.com [speaker001:] I am sending a reset code to your email. I am also sending a link with some security practices you should use to keep your account information safe. The reset code and link have been sent, is there anything else you need today? [speaker002:] No that's all thanks [speaker001:] You're welcome, have a nice day. [speaker001:] Hello [speaker002:] excuse the delay, how can I help you? [speaker001:] I am looking at making some purchases but before I do I was hoping you could let me know more about your premium membership. [speaker002:] and welcome to Acme Brands! [speaker001:] Thanks! [speaker002:] what would you like to know? [speaker001:] I would like to know more about your premium membership benefits Why should I sign up for the program? No, I am not a premium member yet I want to know more about the program before joining I am a Bronze member currently and want to know how to get to premium and what I would get if I was premium [speaker002:] one of the main benefits is saving on shipping [speaker001:] oh ok is shipping free? [speaker002:] our silver members can cancel orders at any time yes shipping is free for all levels gold members have unlimited refunds [speaker001:] Is Gold the highest? [speaker002:] yes, Our gold members get the very beat of everything. Basically, they can do no wrong. We pull out all of the stops for them. Are you interested in joining them? [speaker001:] great, so cancel orders anytime, free shipping, free cancels. Anything else? unlimited refunds anything else? [speaker002:] there are promo codes for all levels. Gold members always get the benefit of the doubt in any disputes [speaker001:] Great. I am interested. How do you join? [speaker002:] Oh, and we invite you to our annual holiday party! [speaker001:] Very fun! [speaker002:] Free transport & open bar! [speaker001:] Awesome how do I get to be gold? [speaker002:] Membership is based on the amount of purchase you have made Gold members have spent at least $2000 year [speaker001:] ok [speaker002:] we also ask them to fill in a brief questionaire Is there anything else I can tell you? [speaker001:] great, how much to get to the other levels? [speaker002:] Bronze, as you know, is for purchases of at least $500. [speaker001:] yes [speaker002:] Silver, for $1000 in the previous year [speaker001:] ok, thanks for all your help [speaker002:] Is there anything else I can do for you today? [speaker001:] no, that's it [speaker002:] Have a great day! Thanks for being a member [speaker001:] Hello, how can i help you today? [speaker002:] I want to a return. How is your return policy [speaker001:] Depends on the membership level and reason, to start could i get your full name or account id? [speaker002:] I bought 45 days ago. Can I make return My member level Bronze [speaker001:] Yes bronze members can return products up to 90 days [speaker002:] Oh thank you How can I do my return? [speaker001:] How would you like to process your return in store by mail or at a drop off center [speaker002:] Ok. I want to via mail Could you explain by mail [speaker001:] Okay sure so i need your adress and city state zip code We will give you a shipping label to print out [speaker002:] My adress is 5918 Primrose Ave Baltimore, TX 75185 [speaker001:] Okay i've sent you a link with the shipping label to your email on the account. Just send it back and we can refund your purchase. Is there anything else i can help you with today? [speaker002:] No thank you Have a nice day [speaker001:] Okay great, have a nice day [speaker001:] Hello, how can I help you? [speaker002:] I'd like to place an order but my credit card keeps being rejected. [speaker001:] Alright, let's see what we can do. First, go ahead and refresh the page and try entering in the credit card info again. Let me know if that solved the issue. If not we will try a few more things. [speaker002:] Huh, nope. I'm still getting the same error. [speaker001:] Alright, can you double check the credit card experiation date please? Many times cards expire in the system and just need an updated expiration date. [speaker002:] My expiration date is 0423 [speaker001:] Since this does not seem to be working I can just make the purchase for you. To do that I need the credit card number that you wish charged. [speaker001:] Hi, how may I help you? [speaker002:] Tell me more about this product. [speaker001:] Sure, what product is it? [speaker002:] Product: shirt Brand: Michael Kors Amount: $49 Does it come in other sizes, such as XXS or XXL? Is it made in China, or made in the US? [speaker001:] Ok, what would you like to know about it? [speaker002:] Is it made in China, or made in the US? [speaker001:] One moment please [speaker002:] Does it come in other sizes, such as XXS or XXL? [speaker001:] Hi, the shirt is only available in small, medium and large. Also it is made in America. Does this answer your questions? [speaker002:] Are you a human or a bot [speaker001:] a human. Are you a human? [speaker002:] Same okay, bye, you weren't very helpful and gave canned responses that a bot would use. That's why I asked. [speaker001:] Good, I prefer human conversations Sorry about that. I can only answer based on the truth [speaker002:] Can I leave the session or do I have to wait for some que? [speaker001:] Can I help with anything else? [speaker002:] No [speaker001:] I will exit us both out [speaker002:] goodby ok [speaker001:] Have a great day. [speaker001:] Hello, how can i help you [speaker002:] i forgot my username and would like to have access to my account to check for more information on an order [speaker001:] Okay, I will be happy to help you with that. You want to recover username, correct? [speaker002:] yes [speaker001:] Okay, can i get your name so i can pull up your account. [speaker002:] David Williams [speaker001:] Great, now i need to verify your identity I will name zip code and phone number [speaker002:] 273 961 5904. 90705 273 961 5094 [speaker001:] Thank you! Now I can tell you your username. It is Dwilliams1 Do you need anymore help? [speaker002:] thank you. i will login in now. that is all [speaker001:] Have a great day [speaker001:] Hi! How may I help you? [speaker002:] hi, I want to know your return policy first since I am thinking of buying stuff from you [speaker001:] It depends on your membership level. Gold is unlimited, silver are allowed 6 months returns, bronze are 90 days and guests are 30 days. [speaker002:] my membership level is guest, so I have 30 days for return then [speaker001:] Correct. Anything else to ask today? [speaker002:] no. thanks [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I would like to buy a shirt off of your site, but I'm not seeing my size. Could you check if you have it? [speaker001:] Sure let me check on that for you. [speaker002:] Thank you [speaker001:] Can I have your name please? [speaker002:] Sanya Afzal [speaker001:] Although our shirts come in a variety of sizes if it's listed as empty we are temporarily out of stock. [speaker002:] Oh, I see. Do you know if you will get more in stock? [speaker001:] Shirts are refilled on the second week of the month, so it's a good idea to check then. [speaker002:] Oh, ok. Good to know. Thanks [speaker001:] Can I help with anything else today? [speaker002:] No [speaker001:] Have a great day. [speaker001:] Hi, How can I help you today? [speaker002:] Hi! I ordered a pair of jeans 2 weeks ago but I haven't received it yet. Can you check the status of the item? [speaker001:] May I have your name. [speaker002:] Chloe Zhang [speaker001:] Can I please also get your username, email address and the order id? [speaker002:] In fact, I just looked at the receipt, I bought it on december 29th 2019 chloez94 My email is chloez94@email.com Order ID: 9126379156 [speaker001:] How long have you been waiting for the jeans? [speaker002:] so it has been almost 4 months [speaker001:] i apologize for the inconvenience, we will ship a new order for you. Can I please have your address? [speaker002:] 8868 Kennedy St San Lima, WA 11935 [speaker001:] Thank you. Can I have the name of the product along with the brand? [speaker002:] It is Guess jeans the price is $89 [speaker001:] Thank you. I have made a new purchase for you. The order should come very soon to you. [speaker002:] Great. I hope so.. [speaker001:] Do you need help on anything else? [speaker002:] That's all thanks [speaker001:] Have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I'd like to check on the status of my account because I think I may be missing some credits worth $40 I had recently purchased a promotional package. [speaker001:] Okay, we can probably get this cleared up To take a look at your account details, I'll just need to gather some information from you [speaker002:] Ok [speaker001:] may I ask either your full name or your Account ID? [speaker002:] I am a gold member Can you look up by name I don't have my account ID on me righ tnow [speaker001:] That's fine, your name alone will be sufficient [speaker002:] Rodriguez Domingo [speaker001:] Okay, Mr. Domingo, I'll check on the status of those credits now. And your account is showing a $40 credit balance, so those have been issued to you So it looks like there might be a problem in our customer interface [speaker002:] Ok, so it's there, I'm just not able to see it? [speaker001:] Sometimes the gears just get a little stuck, so to speak. It often clears up if you simply log out of your account, and then log right back in [speaker002:] Oh ok, got it, thanks [speaker001:] If you could try that now, we'll be able to stay connected even as you log out of the store site [speaker002:] Now it shows up for me [speaker001:] Ah, that's good to hear [speaker002:] Thanks for the help, weird how that happens sometimes [speaker001:] It is indeed, but we're always here to help if you have any issues [speaker002:] Thanks so much, have a great day [speaker001:] Speaking of which, may I assist you with anything else while we're on the line? [speaker002:] That's all [speaker001:] Ah, you're welcome. And I hope you have a great day as well [speaker001:] Hi. Thanks for contacting client support, how may I help you today? [speaker002:] Hello The item I have been wanting is always out of stock on the website I have been checking for the last month [speaker001:] I'm happy to look into that for you. May I start by getting your full name? [speaker002:] Sanya Afzal [speaker001:] Okay Sanya, which item is it that you were looking for? [speaker002:] Product: Jacket Brand: Calvin Klein [speaker001:] Got it. I don't see it in stock either. Let me send a message to the purchasing team. [speaker002:] okay [speaker001:] That puts the item on their radar and let's them know that our customers are unhappy. [speaker002:] ok [speaker001:] Is there anything else that I can help you with today? [speaker002:] That is everything [speaker001:] Thanks for being an Acme customer, have a great day! [speaker001:] Hello, how can i help you today [speaker002:] Hey, Rodriguez Domingo here. I placed an order waaaaaaaaay back in October and never received it. WTF? [speaker001:] Sorry about that, could i get your username email adress and order ID please [speaker002:] Username: rdomingo377 Email Address: rdomingo377@email.com Order ID: 8517512910 [speaker001:] Okay since you have been waiting so long i am just going to have a new order shipped. Could i get your address please [speaker002:] Thank goodness. Sure, it's: 8908 Brushwick Dr Newark, TX 63530 [speaker001:] Okay i have sent a brand new order. I am very sorry about the delay. Is there anything else i can help you with? [speaker002:] No that's it. Thanks for the efficient help. [speaker001:] Have a nice day [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hello. I completed a return with you guys and have not seen my charge reverse yet [speaker001:] I would happy to look into this for you. Are you wanting to know your refund status? [speaker002:] Yes [speaker001:] Lets look into your account since you have not since the credit yet. May I have your full name or account ID? [speaker002:] If I completed the return, about how long will it take for me to get a refund? Yes, my name is Normal Bouchard Sorry, Norman Bouchard [speaker001:] Thank you Norman. To check on this purchase I will need some more info. May I please have your username, email address, and order ID? [speaker002:] Username is nb195308, email is nb195308@email.com And order: 3600298749 [speaker001:] Thank you, how long have you been waiting for the refund? [speaker002:] It's been about 4 days already [speaker001:] May I have your membership level? [speaker002:] I was told I'd receive a refund 3 business days after I submitted my return Yes, it's bronze [speaker001:] Unfortunately, you were given wrong information and I do sincerely apologize. Refunds are issued within 7 days so you will get your refund within the next 3 days. Is there anything else I can help you with today? [speaker002:] Okay, and so if I still haven't received my refund then who will I need to contact? [speaker001:] You will need to contact us again, [speaker002:] Ok thank you! [speaker001:] Thank you for contacting AcmeCorp, you have a great day. [speaker001:] I was looking at a competitors site and noticed an item is grossly overpriced on your site, do you guys do price matching or anything? [speaker002:] Hello. Give me a few moments and I will look into this for you. Did you purchase an item, and are unhappy with the price? Or are you just considering a purchase and wanting to know if we can match a competitors price? [speaker001:] just unhappy with the price and wanted to know if you would match [speaker002:] Let me see what I can do for you. Can you give me your Full Name or Account ID? [speaker001:] Joseph Banter SJ3QTFOJDH [speaker002:] Alright thank you very much give me just one moment and I will be back with you. Can you provide me with the Order ID please? [speaker001:] I didn't order it yet, thats why I wanted the price match [speaker002:] Okay. I understand. Thank you for your patience. Unfortunately sometimes pricing is out of our control, Occasionally we can offer a promotion for an existing order when the market shifts dramatically. This may be slightly out of policy but I will go. Here you are JV2A8 [speaker001:] Thanks I appreciate the help [speaker002:] Please keep in mind that is not something we will be able to do every time. But I am happy to be able to provide you with assistance in this occasion.:] [speaker001:] Understood [speaker002:] Is there anything else I can help you with today? [speaker001:] No thats all thank you [speaker002:] All right, have a great day! [speaker001:] Hi how can I help you [speaker002:] I wanted to see how long my promo code is good for [speaker001:] OK can I get your full name [speaker002:] Joyce Wu [speaker001:] How old is the promo code? [speaker002:] 5 days [speaker001:] Let me check. What is your membership level? [speaker002:] guest [speaker001:] I'm sorry it looks like your code is invalid. As a guest user I cannot generate a new one for you. Sorry about that [speaker002:] I see, well thank you for the information. [speaker001:] Is there anything else I could help you with today? [speaker002:] thats all [speaker001:] Have a nice day [speaker001:] Hello, how are you doing today? How may we help you? [speaker002:] Hi. I'm trying to place an order but the website is just so slow it's annoying. It's literally unusable [speaker001:] I'm sorry to hear that. Let me see if we can solve it. Have you tried loading other websites to see if the problem persists? [speaker002:] yes, no issues withother sites [speaker001:] How many tabs do you have open. Too many tabs and programs can slow down your computer and websites. Try closing other tabs and programs. [speaker002:] i just have 2 [speaker001:] Okay. Let's try having you log out of your account and then back in. This sometimes fixes the issue. [speaker002:] ok give me a second I think that helped! [speaker001:] That's great to hear! Is there anything else we can help you with? [speaker002:] nope, that is it, thanks [speaker001:] Then have a beautiful day. Please continue being an ACME customer. [speaker001:] Thanks for choosing AcmeBrands! What can I do for you today? [speaker002:] My wife decided she doesn't want a jacket that I ordered, can I have it removed? [speaker001:] Let me see what I can do. What is your full name, please, so that I can pull up your account? [speaker002:] Albert Sanders [speaker001:] Thank you, Albert. [speaker002:] you bet [speaker001:] To verify your identity, can you please send me your account ID and order ID? [speaker002:] UHDINBSKKD and 8303368963 [speaker001:] Thank you, one moment, please. [speaker002:] sure [speaker001:] What is the shipping status? [speaker002:] it says Order Received [speaker001:] What was the price of it? [speaker002:] $49 [speaker001:] It has been removed from the order, and you will be issued a refund. Can I help you with anything else today? [speaker002:] nice, thank you that's it [speaker001:] Okay, have a nice day! [speaker001:] Hi there I have an issue and I need help [speaker002:] Hello, what can I help you with? [speaker001:] I kept looking for this shirt that I want But I don't get any results for it There are literary 0 results I am so annoyed Can you help? The search bar is broken [speaker002:] Can you tell me your name and what item are you looking for? [speaker001:] Hi! How can I help you? [speaker002:] Hi I want to know why you guys still haven't refunded me even though I already returned my order last week [speaker001:] I'm sorry you haven't received your refund yet. I would be happy to look into this for you. You're saying it was over 7 days ago that you returned the item, correct? [speaker002:] yes [speaker001:] Okay, what is your full name? [speaker002:] Chloe Zhang [speaker001:] Thank you, Chloe. I also need your username, email address, and Order ID, please. [speaker002:] username czhang28 czhang28@email.com and order id 2269137343 [speaker001:] I have issued your refund to you. It should show up in 2-5 business days. I'm sorry that you've had to wait, but I'm glad you contacted us so that I could resolve this for you. Is there anything else I can help you with today? [speaker002:] oh thank you no, that was all [speaker001:] Okay, you're welcome! Have a great day. [speaker001:] Hello. How may I help you today? [speaker002:] I want to return something I bought in the wrong size please it is a pair of Michael Kors jens [speaker001:] Sure. May I have your name please? [speaker002:] jeans* Alessandro Phoenix [speaker001:] Can I have your username, email, and order ID also? [speaker002:] alessandrop632 alessandrop632@email.com Order ID: 8710287784 [speaker001:] May I have your membership level? [speaker002:] guest [speaker001:] When was this order placed? Hello? [speaker002:] it was placed 2019-09-14 [speaker001:] Do you still have the receipt? [speaker002:] no [speaker001:] Unfortunately I will be unable to process this return without a receipt. [speaker002:] ugh ok thanks [speaker001:] Im sorry. Have a nice day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi there, I'm trying to make a purchase but for some reason my credit card keeps getting rejected. I'm trying to figure out why it is deemed invalid. [speaker001:] Sure, I can help you with that. Can I have your full name? [speaker002:] Yes My name is Joyce Wu [speaker001:] Okay, I have a couple of tricks we can try to fix the issue. Can you try logging out and back in to see if that works? [speaker002:] Ok give me one moment No unfortunately that didn't work [speaker001:] Okay, what is the expiration date on your card? [speaker002:] April 2022 [speaker001:] Okay, then we know that isn't the issue! Well, I can make the purchase for you if you'd like. We can see if the card will work on my end. [speaker002:] That would be great! [speaker001:] What item were you trying to purchase? [speaker002:] Michael Kors jeans [speaker001:] Okay, and what is the credit card number? [speaker002:] 223222326473 [speaker001:] Okay, and I already have the expiration date. Give me a moment to make the purchase. Okay, it worked! Is there anything else I can help you with today? [speaker002:] No that's great thank you so much [speaker001:] Okay, you're very welcome! Have a wonderful day. [speaker001:] hello, how can i help you [speaker002:] Hi, I lost my phone and can't get into my account. [speaker001:] do you need your 2 factor auth? [speaker002:] Yes [speaker001:] I will help you reset it so you can get back into your account. Can i get your full name [speaker002:] Joseph Banter [speaker001:] Okay, i found your account. Now i will need your email address so i can send the code to you [speaker002:] JosephBanter@email.com [speaker001:] Okay, i have sent you the reset code. I will also send you a link about the best security practices. [speaker002:] Great, thanks! [speaker001:] You should be able to get into your account now. do you need anything else. [speaker002:] No, thanks again! [speaker001:] Have a great day. [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi i need to make a return on these boots. I just dont like them now that i have gotten them [speaker001:] Alright let me see what I can do to help with that. Can I please have you full name? [speaker002:] Sanya Afzal [speaker001:] Alright great I was able to pull up your account. And you said you just don't like the boots correct? [speaker002:] yes [speaker001:] Alright. Can I have your username, Email and order ID please? [speaker002:] sa987961 RRQJHTZZ8O sa987961@email.com [speaker001:] I believe that second one would be your account ID, the order ID should just be all numbers [speaker002:] oh sorry 2126941181 [speaker001:] Great thank you i was able to validate the purchase. How would you like your refund. As a gift card. Added to your account, a check mailed to you or returned to the card on file? [speaker002:] the card on file please [speaker001:] How much were the boots? [speaker002:] 54 [speaker001:] Alright I set up a refund for you. Was there anything else I could help with? [speaker002:] No thank you [speaker001:] Have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] i can figure our the cart why is my cart not updating [speaker001:] I see. Are you having trouble adding items to the cart? [speaker002:] yes [speaker001:] Ah, yes, we've been having some trouble with that today, but some simple fixes are usually working for other customers [speaker002:] ok [speaker001:] One thing that's worked is to simply refresh the page, and then try to add your item again [speaker002:] i did that [speaker001:] Okay, is it still giving you trouble? [speaker002:] yes [speaker001:] All right, the next simplest option is to try to log out, and then log right back in. We will stay connected if you want to try that out [speaker002:] done it worked thank you [speaker001:] Excellent. Is there anything else I can help you with today? [speaker002:] no [speaker001:] Okay, have a great day [speaker001:] Hello, how may I help you? [speaker002:] Why is the jeans out of stock? i mean boots Boots by Michael Kors [speaker001:] I can look into this for you, could I just get your name? [speaker002:] Joseph Banter [speaker001:] Thanks, Joseph. I can write a report to our purchasing department. In the meantime I could place the boots on back order for you, if you'd like. [speaker002:] thanks for the info. no need to backorder. [speaker001:] Anything else I can do for you? [speaker002:] no [speaker001:] Have a good day! [speaker001:] Hello, how can I help you? [speaker002:] The website is running slow for me. [speaker001:] Okay, I'll let the website team know right now. In the meantime, can you try to log out and log back in? Perhaps that will fix it. [speaker002:] I just tried it, it didn't work. [speaker001:] Try to close other browser tabs and background programs, see if that will help. [speaker002:] wow, it just worked! Thanks for the help. [speaker001:] Great, I'm glad it worked! Do you need anything else? [speaker002:] no [speaker001:] Okay, have a nice day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I've been trying to search for jeans, but every time I do, it tells me there are no results. [speaker001:] Oh, I'm sorry to hear that. We can try a few different solutions to see if we can get this working again [speaker002:] Great, thank you! [speaker001:] Are you able to find search results for other items? For example, if you search for Calvin Klein Boots, do you still get zero results? [speaker002:] Let me try. No it still says zero results. [speaker001:] I see. We have had some lingering issues with the search bar recently, but one thing that has worked well is simply logging out and then logging back in. Sometimes the reset is all it needs. If you'd like to try that, we can still stay connected e [speaker002:] Ok, let me try that. That seemed to work. [speaker001:] Ah, good. Are you able to find the jeans you were looking for? [speaker002:] Yes, thank you!! [speaker001:] You're very welcome. Is there anything else I can help with while we're here? [speaker002:] No, that was it! [speaker001:] Glad to hear it. Have a great day. [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hello, I have been trying to purchase something but I cannot seem to get my cart to update when adding it [speaker001:] Sure thing, let's try some troubleshooting options to see if we can get it working again. [speaker002:] Ok [speaker001:] First could you try logging out and back into your account for me? [speaker002:] I tried that and no luck [speaker001:] Alright. Refresh the page once for me and try to add an item. see if that does anything [speaker002:] Let me try that That seemed to have worked, thank you [speaker001:] No proble. I'm not sure why the cart wouldn't update but I'm glad it fixed the problem. Was there anything else I could help you with today? [speaker002:] That is all I needed [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hi, how may I help you? [speaker002:] Hi, I would like to return something. [speaker001:] Sure, let's get started. I will need your full name to begin. [speaker002:] It's a pair of boots and they are the wrong color. My name is David Williams. [speaker001:] Sorry to hear that David, let's fix that. May I have your username, email address, and order ID? [speaker002:] My username is dw190433, email is dw190433@email.com, and order id is 6607366152 [speaker001:] Thank you, and what method do you want to be refunded by? [speaker002:] Refund to my PayPal would be ideal. [speaker001:] Unfortunately we can't process paypal returns right now, Your options are by gift card, paper check, credit card, and adding a credit to your account. I'm very sorry about that. [speaker002:] How long does the paper check take? [speaker001:] It will take about a week to get to you in the mail [speaker002:] Okay, I'll take a paper check. [speaker001:] Okay great, I will need your address then. [speaker002:] It is 6001 Brushwick Dr Raleigh, NY 13618 [speaker001:] And how much did the boots cost? [speaker002:] They were $84. [speaker001:] Done, is there anything else you need today? [speaker002:] Nothing else. [speaker001:] Okay then. Thank you, have a nice day. [speaker001:] Hello, this is Amy from ACME. How may I assist you today? [speaker002:] Hi Amy, I'm Chloe. I was wondering when the store near me opens up because I need to buy a present for my boyfriend, and wanted to check out your company's store first. [speaker001:] I can look that up for you right now. Usually our stores open at 8 AM and close at 11 PM. What is your zip code or address? [speaker002:] My zip code is 57907 [speaker001:] Yes, the stores near you open at 8 AM. [speaker002:] Okay, great. Thanks a lot [speaker001:] No problem. Is there anything else I can help you with? [speaker002:] No, I've got everything I need. Cheers! [speaker001:] Well have a nice day, Chloe. I hope you find the right present for your boyfriend. [speaker001:] Hello, how can I help you? [speaker002:] I want to change the name on my account. It's spelled wrong. [speaker001:] Ok, no problem. Can you tell me your full name, or account ID? [speaker002:] David Williams [speaker001:] Next I will need to verify your identity. I need at least 3 of the following items: ZIp code, phone number, PIN, username, password, email, or order ID. [speaker002:] ok my zip code is 78991 and my phone number is 456-7890 [speaker001:] Great, I need one more item from the list above. [speaker002:] oh sorry, my pin is 5674 [speaker001:] No problem! One moment please Okay, I have successfully updated everything. [speaker002:] thanks! [speaker001:] Is there anything else I could help you with? [speaker002:] no that's it [speaker001:] Perfect. Hope you have a good day! Bye [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hello I want to check the status of my account I have a problem with my subscription apparently it has been removed but I want to remain subscribed [speaker001:] Certainly, let me see if I can clear this up for you [speaker002:] ok thanks [speaker001:] May I ask your full name before we begin? [speaker002:] Yeah my name is Domingo Rodriguez [speaker001:] And you received an email saying that your subscription has been removed? [speaker002:] not sure my wife told me about this issue she was the one who told me the subscription had been removed [speaker001:] I see, well I can definitely check on your account status while we're here [speaker002:] Ok thanks [speaker001:] Well the good news is, our system is showing that your account is still active, and in good health [speaker002:] Oh great news! I guess my wife made a mistake then I will tease her about it no doubt so everything is ok right? [speaker001:] Yes, everything is okay on our end. [speaker002:] glad to hear that [speaker001:] I'm not sure how I would break the news, but it appears that your wife was mistaken [speaker002:] I will break the news with comedy lol [speaker001:] Sounds good [speaker002:] thanks a lot for your service [speaker001:] Is there anything else I can help you with? [speaker002:] no that would be it [speaker001:] Very good. Thanks for contacting us, Mr. Domingo [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] hi there, I signed up for the company's premium subscription. [speaker001:] Okay. What can I help you with with that? [speaker002:] I want to check the status of my account since i heard all customer who signed up for this subscription on March 1st were given a credit of 40 dollars My name is Chloe Zhang and Membership level is Silver [speaker001:] Sure. Thank you, Chloe. Let me look your account up. Okay so you're contacting us today about a missing credit correct? [speaker002:] that's correct [speaker001:] Okay and it looks like it was a promotional package. Okay. You said 40 dollars correct? [speaker002:] yes [speaker001:] Okay it does look like there was an error. Let me get that credit put onto a promo code for you. Give me just one second. Okay, Chloe. I apologize for that inconvenience. Here is a promo code for the $40 credit: 13QF2 Can I help you with anything else today? [speaker002:] thank you no that'll be it [speaker001:] Thank you and have a great day! [speaker001:] Hey there, how may I be of service? [speaker002:] hola, I'm trying to check my order status but I forgot my password [speaker001:] i see, so you need help recovering your password? I can help you with that today [speaker002:] thanks [speaker001:] First i need your full name to pull up the account [speaker002:] Albert Sanders [speaker001:] and may ihave your username please? [speaker002:] asanders293 [speaker001:] I cannot give you the current password, however I can reset it for you [speaker002:] that works [speaker001:] to do so, i will need either your pin number, or to answer your secret question do you have the pin handy? [speaker002:] nope [speaker001:] alright, then we will need the answer to the secret question what is your mothers maiden name [speaker002:] Ahmed [speaker001:] 8vlw0wl7lyl is your new password Did you have anything else you wanted assistance with today? [speaker002:] no, thanks a lot [speaker001:] Goodbye! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Yes i was trying to move my shipping to next week [speaker001:] Let me help you with that. [speaker002:] great [speaker001:] Could I have your full name or account id? [speaker002:] Joyce Wu and my account id is 60UNOBL9RC [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] Account ID: 60UNOBL9RC and Order ID: 2913114880 [speaker001:] Thank you What is your shipping status? [speaker002:] sayigng in transit [speaker001:] What is your membership level? [speaker002:] Sliver [speaker001:] Unfortunately the item has already shipped so I cannot change the shipping to next week. However I can credit your account for the shipping fee. [speaker002:] okay, great! thank you [speaker001:] Can I help you with anything else? [speaker002:] no that will be all [speaker001:] Have a good day. [speaker001:] Hi [speaker002:] Hello, how can I help you today? [speaker001:] I want to knowal about your refund policy [speaker002:] Okay, let me look into that for you. [speaker001:] I want to know about your refund policy because I want to buy some stuffs [speaker002:] Refunds are only available for items that haven't shipped yet You'll need a valid order ID username and email in order for us to process one for you. Is there anything else I can help you with? [speaker001:] Okay. Thanks That will be all [speaker002:] Then have a nice day! [speaker001:] Hello and thank you for contacting AcmeBrands! How can I assist you? [speaker002:] I need to remove an item from my order. My husband is being picky lol [speaker001:] No problem, it happens. Can I have your name and order ID? [speaker002:] Name: David Williams Order ID: 0225483128 [speaker001:] Thanks, David. I'll pull up your account. Can you give me your Account ID as well? [speaker002:] 41XBBXKOEA [speaker001:] Thank you. And which items do you need cancelled from your order? [speaker002:] The Guess Jeans [speaker001:] Alright. Do you know the shipping status of your order? [speaker002:] Order received [speaker001:] Since it has been received, I can refund you for the item and remove it from your order for you. [speaker002:] Great thank you! [speaker001:] How much were the Guess Jeans? [speaker002:] $84 [speaker001:] I've refunded you for the jeans and removed it from your order successfully. Is there anything else I can help you with David? [speaker002:] That That's everything. Thank you! [speaker001:] You're welcome! Enjoy the rest of your day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hello, so yesterday there was a product I wanted to buy, but I needed to wait until today. I just went to purchase it and it was much more expensive. Why is that? [speaker001:] OK. Let me check. You are saying that our price changed on our website? [speaker002:] Yes [speaker001:] May I have your full name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] Thanks. I have pulled up your account. May I have your account ID and order ID [speaker002:] U2Z2BYV32U, 5845520449 [speaker001:] Thanks. Our prices vary due to an algorithm that is outside our control. It can depend on demand and vendor costs. I hope you understand. [speaker002:] I do understand. But the increase was substantial. It's just very disappointing. [speaker001:] I'm sorry. One moment. I can help. Please use promo code 6RPS2 [speaker002:] Oh thank you, I appreciate that very much. [speaker001:] You're welcome. Anything else? [speaker001:] Hello, this is AcmeBrands customer service. How may I help you? [speaker002:] Hi. I'm trying to buy something but my cart won't seem to update when I add it. [speaker001:] Okay, have you tried to log out and back into your account? If that doesn't work, try to refresh the page and add the item again. Hello? [speaker002:] sorry i'm here, I'm tried both of those and they don't work [speaker001:] Okay, please check if the item is out of stock. This information is on the bottom left of the product page. [speaker002:] It says the item is in stock. [speaker001:] I see, unfortunately we're running out of options for fixing this on your end. If you would like, I can make the purchase for you. [speaker002:] Ok please do that. [speaker001:] Sure, I will need your credit card number, the expiration date, and the branditem you are trying to buy. [speaker002:] Ok can I get back with you on that? I don't have access to it right now [speaker001:] Of course, just get back to customer support when you are ready. Is there anything else I can help you with? [speaker002:] nope that is it, thanks. [speaker001:] Thank you, have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] theres a shirt I want but it's sold out [speaker001:] OK, let me take a look. First, can I get your full name and account ID? [speaker002:] Alessandro Phoenix 5785222 [speaker001:] Great, which shirt is showing as out of stock? [speaker002:] Order ID: 0041245785 [speaker001:] what is the item name? [speaker002:] guess logo [speaker001:] Alright, I will send over a report to our purchasing team to give them the feedback. Hopefully they get more in shortly [speaker002:] do you know when it will be delivered? [speaker001:] Have you already back ordered it? [speaker002:] yes i have [speaker001:] We will ship out the item as soon as we receive it from the warehouse. As soon as that happens you will get an email informing you that your shirt is on the way. [speaker002:] ok thank you [speaker001:] Can I do anything else for you today? [speaker002:] no thats it thanks [speaker001:] No problem. Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] what is the refund policy? i am thinking about buying stuff and would like to know about the refund policy [speaker001:] So just a question about the refund policy in general? [speaker002:] yes [speaker001:] Sure thing. [speaker002:] ok [speaker001:] Refunds are available on items that have not yet shipped. To complete a refund you would just need to provide your order id, username and email address. [speaker002:] ok. thank you [speaker001:] Was there anything else I could help with? [speaker002:] that is all [speaker001:] have a great day [speaker001:] Hello! How may I help you? [speaker002:] Hi would like to know more about a product because I'm thinking about buying it. [speaker001:] Sure thing! May I have your full name or account ID? [speaker002:] Name: Albert Sanders [speaker001:] Thank you! What product are you interested in? [speaker002:] Michael Kors boots I'd like to know the width of the shoe if it's regular or wide [speaker001:] Of course. While our boots do come in a variety of sizes, they are usually a wider fit. [speaker002:] Ok great thank you [speaker001:] Is there anything else I can do for you? [speaker001:] Hi, there. How may I help you? [speaker002:] Hello. I am trying to order a Michael Kors jacket, but it says it's out of stock [speaker001:] Oh no! I can help you with that. May I have your full name? [speaker002:] Joseph Banter [speaker001:] I am going to write a report to the Purchasing Department letting them know about this issue. Would you like me to place a back-order for you? The item can be shipped to you as soon as it becomes available. [speaker002:] Yes. That would be great. Do you have a time estimate? [speaker001:] Unfortunately, I do not. Due to COVID, order fulfillment has been slower overall. [speaker002:] Of course. Ok [speaker001:] May I use the credit card we have on file? [speaker002:] Yes [speaker001:] Okay, I've made the purchase, and I hope you get it soon. May I help you with anything else? [speaker002:] Great. Thanks for your help. [speaker001:] Have a great day! [speaker001:] Hello, how can i help you [speaker002:] Hi i need to do a return. I got the wrong color [speaker001:] Okay I will be happy to help you with that. Can i get your full name. [speaker002:] Chloe Zhang [speaker001:] Okay, I found your account chloe. I need to validate your purchase for that i need a username, email and order id [speaker002:] cz551514 cz551514@email.com 6393720839 [speaker001:] Everything looks good. Now what level member are you? [speaker002:] uh let me check bronze [speaker001:] Okay when did you make your purchase? [speaker002:] Oh 2019-09-22 [speaker001:] Unfortunately as a bronze member you can only make a return within the last 90 days [speaker002:] Wow ok then [speaker001:] I apologize. but you will be unable to return. Can I help you with anything else [speaker002:] guess im done here, with this company [speaker001:] I apologize once again, have a great day. [speaker001:] hello i want to check my orer status but i can't get on to my site i lost my phone that i use for two factor authentication [speaker002:] Hi and welcome to AcmeCorp. I'll be happy to reset the two factor authentication for you. Can I have the full name on your account? [speaker001:] My naem is Sanya Afzal [speaker002:] We'll need to reset by email by code. Do you happen to know your email? [speaker001:] i dont! but i know my security question? [speaker002:] Yes, I can take that instead. [speaker001:] The answer to my security question is Livingston [speaker002:] Thanks. The code has been sent to your email. I'm also sending you a security best practices link so you can learn to secure your account. [speaker001:] thank you!! thats all i need i'm in! [speaker002:] You're welcome. Is there anything else I can help you with today? Have a nice day! [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Hi I was wondering if I could get an extension to pay my bill [speaker001:] OK. Let me look into that for you. Is it the bill for your purchase or for a subscription? [speaker002:] A subscription [speaker001:] OK. I can help with that. May I have your full name or account ID [speaker002:] Joyce Wu D4SGUQTWU8 [speaker001:] OK Joyce. I have pulled up your account. I now need your order ID [speaker002:] 1258869993 [speaker001:] Thanks. I have successfully verified your ID What is your membership level? [speaker002:] Silver [speaker001:] OK. I have made a note. If you are 1 day late we can grant an extension. Is that the case? [speaker002:] Yes [speaker001:] OK. Let me make a note of that. OK. I have updated your account with the extension. Anything else I can help with? [speaker001:] Hi there just checking on the status of my refund. [speaker002:] Glad to help. May I have your full name please? [speaker001:] Albert Sanders [speaker002:] thanks. Can you please let me have your username, email address and Order ID to validate this purchase? [speaker001:] I just want to double check the status. albertsanders679 [speaker002:] Sure. [speaker001:] albertsanders679@email.com 7853533684 [speaker002:] Your refund is in progress. [speaker001:] Okay any idea how much longer? It's already been awhile... [speaker002:] I think it will be credited to your account tomorrow. [speaker001:] Okay that's helpful [speaker002:] You are welcome. Is there anything else that I can help you with? [speaker001:] No thanks [speaker002:] Have a nice day! [speaker001:] How can I help you? [speaker002:] I ordered a pair of michael kors boots but they came in the wrong color I'd like to return them [speaker001:] May I get your name or account ID? [speaker002:] David Williams [speaker001:] Can I get your username, e-mail address, and the order ID? [speaker002:] davidwilliams149 [speaker001:] And also your membership level. [speaker002:] davidwilliams149@email.com 2155311668 Silver [speaker001:] What was the purchase date? [speaker002:] 2019-09-07 [speaker001:] Unfortunately, that is beyond the 6 month period for Silver returns. [speaker002:] I see [speaker001:] I apologize but I cannot process a return for you. [speaker002:] i understand [speaker001:] Is there anything else I could help you with today? [speaker002:] no that was all [speaker001:] Have a good day. [speaker001:] Hi [speaker002:] Thanks for contacting AcmeBrands! How can I help you? [speaker001:] I signed up for the premium subscription and I would love to pay my subscription fee because I want to keep the annual subscription active [speaker002:] I'll be happy to help you with that. What is your full name? [speaker001:] Albert Sanders [speaker002:] Thank you, Albert And while I pull up your account, can you please tell me your account ID, and your order ID? [speaker001:] Account ID: EE3AVUZNSF Order ID: 6696954607 [speaker002:] Thank you! How much would you like to pay today? [speaker001:] How much is my Bill [speaker002:] You owe $49 today. [speaker001:] Okay [speaker002:] Would you like to go ahead and pay that full amount? [speaker001:] I will be paying the full amount Go ahead [speaker002:] Okay! Do you have a credit card number? [speaker001:] Yeah [speaker002:] Great! Please send it whenever you are ready. [speaker001:] I thought it's on my account... [speaker002:] Oh, I can use the one on file if you prefer! [speaker001:] Help me pull it up Yeah. Use it Thanks [speaker002:] You're all set, Albert. Can I help you with anything else? [speaker001:] That will be all [speaker002:] Okay, have a great day! [speaker001:] Hello! How are you today? [speaker002:] hello [speaker001:] What can I help you with today? [speaker002:] I need to change the address on my account [speaker001:] Sure. Give me one second I can change your address for you. Can I start with your full name and account ID number please [speaker002:] David Williams account number 4589665 [speaker001:] Ok. Can I have the address you want to change it to please [speaker002:] 2040 Primrose Ave Baltimore, CA 60407 [speaker001:] And can I have the original address please [speaker002:] 2030 Primrose Ave Baltimore, CA 60407 thank you [speaker001:] can I have your phone number and email address please [speaker002:] 635-7924 dwilliams705@email.com [speaker001:] Ok Your account has been updated. Is there anything else I can help you with today? [speaker002:] no that s it thank you [speaker001:] You're welcome! I hope you have a great day! [speaker001:] Thank you for contact Acme. How may I help you today? [speaker002:] Hi, I want to stay loyal to this company, but the item I want to buy is way overpriced compared to other websites. [speaker001:] Oh, I'm sorry to hear that. I can look into the price on this item, if you'd like? [speaker002:] that would be great, thanks! [speaker001:] Okay, may I ask your full name or your account ID? [speaker002:] my name is Chloe Zhang my account is 51BPNWIWWD [speaker001:] And were you checking on an item that you had already ordered when you noticed the competitor's price? If so, do you have your order ID handy? [speaker002:] yes, that's right Order ID: 0988234608 [speaker001:] Yes, I can see your order details in our system, but unfortunately, our pricing algorithms often change from day to day based on lots of factors, and the ultimate price that is offered is out of my hands [speaker002:] Okay, I'll keep that in mind next time I want to order anything. Thanks! [speaker001:] You're welcome, and I'm sorry about that Is there anything else I can help you with today? [speaker002:] no thanks [speaker001:] You're welcome. Have a good day, Ms Zhang [speaker001:] good afternoon, how can I help you? [speaker002:] Hi there, I signed up for a premium subscription and I'm really not sure about this bill.... I got charged twice for my subscription. Can you check into it for me please? [speaker001:] sure, don't worry would you give me your full name or account ID [speaker002:] My name is Sanya Afzal, and my account ID is H2MWRCPBT5 [speaker001:] additional to this you would give me the order ID please [speaker002:] The order ID is 9568217681 [speaker001:] ok everything in order, you would indicate the level of membership [speaker002:] It's silver. [speaker001:] How much was the additional amount of your original bill? [speaker002:] It was $40.12 [speaker001:] ok, have you not paid yet? [speaker002:] Oh I did pay. I got charged for it twice. I'm hoping to get one of those charges removed since it was a double charge. [speaker001:] sorry for that, let me give you the refund for the additional amount [speaker002:] Thank you so much. Thank you so much for helping me. [speaker001:] all set! a pleasure to help you [speaker002:] Thank you! That's all the questions I had. [speaker001:] have a nice day [speaker001:] Hi! How can I help you today? [speaker002:] HI....I would like to know, if you have that information, if the width of a particular boot is regular or wide I am talking about the Guess boots at 99$ [speaker001:] No problem! I will find this out for you. Our boots come in a variety of sizes, our boots are generally wider though, it follows the U.S system with an additional 16 inch in width. If you have any concerns, please try to purchase because we have free returns! I hope this answers your question today. [speaker002:] IT is complete for me...thank you so much! [speaker001:] Great, is there anything else I can help you with today? [speaker002:] nothing else....have a good day! [speaker001:] Fantastic. You have a great day aswell! [speaker001:] Hello, how can i help you today [speaker002:] would it be possible to upgrade to overnite on my order [speaker001:] Of course, could i get your full name account ID and order ID please [speaker002:] Chloe Zhang TS6JXJOPEX Order ID: 5663917681 [speaker001:] Could i also get your shipping status please [speaker002:] Shipping Status: Delivered but its not delivered yet [speaker001:] That means it has been delivered to your local post office and will be going out with the next delivery or on schedule so i cannot upgrade your order sorry. But good news is you will be getting it on or ahead of schedule Is there anything else i can do for you? [speaker002:] ok. I appreciate you looking into it for me. Thats all thank you [speaker001:] Have a nice day [speaker001:] How may i help you [speaker002:] i want to double check my refund status [speaker001:] i can assist in checking your refund status today may i please have your full name to pull up the account? I then will also need your username, email adress, and order id, to verify you. please and thanks! [speaker002:] Name: Joyce Wu Email Address: jwu21247@email.com Order ID: 4628917502 [speaker001:] thank you It looks like your refund is in progress, from the initiated chat by you last week. it should finish processing soon [speaker002:] ok do you know when [speaker001:] within a few days [speaker002:] ok thanks thats all i need [speaker001:] is there anything else i can help with? have a nice day then! [speaker001:] Hi, what can I do for you? hi are you there? [speaker002:] yes i want to learn abiout membership levels becuase i am thinking about buying new clothes for school [speaker001:] Okay, what would you like to know about it? [speaker002:] just generally what are the levels? [speaker001:] AcmeBrands Membership is the official rewards program for our most valued customers. The membership levels include Bronze, Silver, and Gold. All other customers are considered guests. Unlike other programs, we do not offer overly ostentatious titles such as Platinum or Super Exclusive Access. Membership is different than a subscription. [speaker002:] thanks thats helpfl help-ful! [speaker001:] Can I do anything else for you? [speaker001:] Hi how can I help you [speaker002:] My premium subscription is up for renewal, so I would like to pay that. [speaker001:] OK can I get your full name, account id and order id [speaker002:] Alessandro Phoenix ORAJOXCI8V 9349018756 [speaker001:] Ok the standard rate is 99 per year do you want to pay the whole amount [speaker002:] YES [speaker001:] Just a momnt [speaker002:] ok [speaker001:] Do you have a credit card you want to use or should I use the one on file [speaker002:] You can use the one on file [speaker001:] OK it's all taken care of Anything else today? [speaker002:] No, that's all. Thank you. [speaker001:] Have a nice day [speaker001:] Hi! How can I help you? [speaker002:] Hello, I'm reaching out because I was charged for an item that I didn't even buy. [speaker001:] I'm sorry to hear that. I would be glad to take care of that for you. Can I have your full name, username, email address, and order ID, please? [speaker002:] Thanks. My name is Rodriguez Domingo. My user name is rd100238. my email is rd100238@email.com and the order ID is 8091166224 [speaker001:] What is your membership level? [speaker002:] Silver [speaker001:] Okay, it dos look like this is a valid order. Unfortunately, I cannot give you a refund until the item is returned back to us. It is in transit now, so once it is delivered you can contact us again so that we can begin the return process. I'm sorry for the inconvenience. I know this can be frustrating. [speaker002:] Fine. I understand but this is frustrating. [speaker001:] I absolutely understand. I'm sorry I couldn't help you more today. Is there anything else I can help you with? [speaker002:] No, that is all. [speaker001:] Okay, have a great day. [speaker001:] Hello, what can I help you with today? [speaker002:] Hi. My name is Crystal Minh. I have a question about this Guess shirt for $69. [speaker001:] Okay, sure what is your question? [speaker002:] Are the buttons on this shirt black or brown in color? [speaker001:] Buttons come with a large range of colors. Our purchasing team has decided to use dark brown buttons because they have deemed to be more stylish for this season. We hope you appreciate this decision [speaker002:] Great. I was hoping they were brown. Thank you. [speaker001:] Perfect, enjoy the shirt. Have a good day! [speaker001:] Hello. How may I help you today? [speaker002:] I noticed this shirt that I want to buy is way overpriced. It is selling for much less on other sites. [speaker001:] I see. Let me see if there is something i can do. What is your name? [speaker002:] Albert Sanders [speaker001:] Thank you Albert. So have you not made the purchase and saw it cheaper somewhere else? [speaker002:] Well, I bought the shirt and then I noticed I could have bought it for a lot cheaper. [speaker001:] I see. Can I have your account ID and Order number please? [speaker002:] My account ID is GOXBAU9P4M The order number is 9480758053 [speaker001:] Our pricing does sometimes vary whether there are sale or not. Prices are subject to change. [speaker002:] Are you going to be able to refund me for the price difference? [speaker001:] I can offer a promo code for your next purchase? [speaker002:] Ah, not really what I was hoping for. I guess I can just return the shirt? [speaker001:] Sure. Just go to your account and process a return. So just to wrap up, you contacted customer service because you saw a competitor had a better price? [speaker002:] Yes. [speaker001:] Thank you. Is there anything else i can help you with? [speaker002:] I would have liked to have come to a better conclusion than this, but I guess this is what I have to do. [speaker001:] The only thing I can offer is a promo code. Unfortunately I do not have control over pricing. [speaker002:] That's all I need, then. [speaker001:] Have a nice day. [speaker001:] I would like to know more about a product I'm thinking of purchasing Hello? [speaker002:] Hi, sorry about that. What product are you interested in. [speaker001:] Product: shirt Brand: Guess I would like to know if there is medium size left in this product [speaker002:] Sure, no thing. [speaker001:] ok [speaker002:] We usually get our shirts the second week of every month. If the listed item says it's out of stock, then check back later to see if we have it then. Is there anything else I can help you with? [speaker001:] Ok, will do that is everything, thank you for your help [speaker002:] No problem. Have a nice day. [speaker001:] Hello. how may i help you today? [speaker002:] I am trying to purchase a jacket but my credit card keeps getting rejected. [speaker001:] Oh I see. Lets try a few things and see if we can get it resolved. Can I have your name please? [speaker002:] Crystal [speaker001:] Thanks Crystal. Can I have you try entering it in again first? Well? Did that work hello? Crystal are you there? [speaker001:] Hi, what can I do for you? [speaker002:] I have an existing refund that I would like to add another item to [speaker001:] Okay, sure. Can I have your name? [speaker002:] Joseph Banter [speaker001:] Thanks, can I have your username, email address and order ID? [speaker002:] josephbanter382 josephbanter382@email.com 4336948911 [speaker001:] What item did you want to return? [speaker002:] Michael Kors boots for $84 [speaker001:] How much was the orginal refund for? [speaker002:] $100 [speaker001:] Okay your refund has been updated. Is there anything else I can do for you? [speaker002:] No, thanks for your help [speaker001:] Have a nice day [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi, sorry for being abrupt but is there any way to get a price match for a different website? I've been with you guys for years but the price of these jeans is way more than any other store [speaker001:] I'll be glad to assist you! One moment, please. [speaker002:] Take your time [speaker001:] May I get your full name or account ID, please? [speaker002:] Sure thing let me grab that Alessandro Phoenix DI80TS1CVZ [speaker001:] Thank you, Alessandro. So you're disputing the price because you noticed a competitor has a better deal? [speaker002:] That is correct [speaker001:] May I ask for your Order ID, please? [speaker002:] 5072719843 [speaker001:] I've pulled up your order! I'm so sorry Alessandro; sometimes prices change unexpectedly. This is due to our pricing algorithms which work dynamically to change the price. Unfortunately I'm unable to price match for you at this time. [speaker002:] Would it be possible to get a coupon or something for any other purchase? [speaker001:] I'll be glad to offer you a promo code on a future purchase. Would that work for you? [speaker002:] That would be more than fine, thank you [speaker001:] Great! Please use promo code "QAQA7" next time you order. Is there anything more I may help you with today? [speaker002:] Alright thank you very much That's all thanks [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Good morning. I used a promo code I received but it s not working properly Rodriguez Domingo Order ID: 4158487196 [speaker001:] I'm sorry to hear that the promo code isn't working for you correctly. [speaker002:] NO I just received it 9 days ago I am a Gold member [speaker001:] I've pulled up your account, Rodriguez. Typically, our promo code are good for 7 days and it may be out of date [speaker002:] I was not told their was an expiration date Can you please provide me with another code [speaker001:] I've check your code in your order and it appears that it is an error in our system, so I'd be glad to give you a new code. [speaker002:] thank you [speaker001:] You can use the promo code DMIJX with your order for 20% off your puchase. [speaker002:] Have a good day and rest of the week [speaker001:] You're welcome. Is there anything else I can help you with? [speaker002:] no thank you [speaker001:] Enjoy the rest of your day! [speaker001:] When does the annual sale start? [speaker002:] Hi! How can I help you today? I can look into that for you. Can I get your name, please? [speaker001:] Joseph Banter [speaker002:] One moment, Joseph. [speaker001:] I want to get some stuff and was hoping I could get it a bit cheaper. [speaker002:] The annual sale starts in the first quarter of the year...usually during the 3rd week of January. This year it started on 123 and ended on 131. If you missed it, be sure to subscribe to our newsletter to get the latest updates! [speaker001:] Shoot, ok, I will sign up for that. Thanks anyway [speaker002:] Great, is there anything else I can help you with? [speaker001:] No, that's all I needed. [speaker002:] Have a great day, Joseph! [speaker001:] Hi, there! How may I help you? [speaker002:] Hi! I bought a pair of jeans but apparently in the receipt, there was no shipping cost. I requested the expedite shipping. Just want to make sure it is good [speaker001:] Okay, I can take a look at that for you. May I have your name? [speaker002:] Joyce Wu [speaker001:] Okay, I've pulled up your account. May I have your account ID please? [speaker002:] FK3HK1GA6C [speaker001:] May I also have your email address and Order ID? [speaker002:] jw715886@email.com 4524915900 [speaker001:] Thank you. Are you a Gold, Silver, or Bronze member? [speaker002:] bronze [speaker001:] Okay, I am checking the system. I'm sorry for the delay, it's been running slow lately. [speaker002:] no worries [speaker001:] Okay, so the system has informed me that there was no associated shipping costs. [speaker002:] oh.. but I chose the expedite shipping. I need the item as fast as possible Can you fix it? [speaker001:] Let me double check the system. It's indicating that there was no extra cost. [speaker002:] thanks [speaker001:] Do you have the status of the shipping? [speaker002:] it is out for delivery [speaker001:] So, it's already out for delivery and you should be receiving the item today. [speaker002:] oh ok then. As long as I get the item soon [speaker001:] Or it could be tomorrow because today is considered a holiday. [speaker002:] ok Thank you for your help Appreciate it [speaker001:] You are very welcome. Have a great day! [speaker001:] Hello? [speaker002:] Hi there [speaker001:] What can I do for you? [speaker002:] So, this is a bit odd. I was trying to check my account earlier it seems as though my subscription was removed from my account? [speaker001:] So you would like me to check your subscription status? [speaker002:] Yes I believe so? [speaker001:] Okay, can I have your name please? [speaker002:] I had an email to check on my account just a bit odd it was removed since I wasn't the one to do it Sure thing it's Norman Bouchard I was a Gold member so I'm not sure why or how it could have gotten removed. [speaker001:] I will look into this for you [speaker002:] Thank you [speaker001:] This was a scam email, and isn't from us. Your account is still active Is there anything else I can do for you? [speaker002:] Oh good, good I think that's it thank you [speaker001:] Thank you for your patronage, have a good day [speaker001:] Hi how can I help you [speaker002:] Hello, I own a pair of Tommy Hilfiger boots and have an issue. Some gum unfortunately became stuck to my sole, and I would like the best advice regarding how to remove it. [speaker001:] No problem. Use a butter knife to generously rub a glob of peanut butter over the gum. After 10 to 15 minutes [or depending on how soft the chewing gum was to start with] the gum should start to soften and become one with the peanut butter. Once this happens, sc scrape it off, then clean the rest of your shoe with soap and water to remove any peanut butter or gum remnants. Anything else I can help you with today? [speaker002:] I would never have thought of this-very interesting! What kind of soap would you recommend for cleaning off the peanut butter? [speaker001:] Dish soap, it's goo at cutting grease. [speaker002:] Thank you, I will get to work on cleaning my shoe! [speaker001:] Great! Anything else today? [speaker002:] As I am cleaning the shoes, I was also wondering if they are waterproof? [speaker001:] I would treat them as if they are not waterproof. Just clean the affected are but do not submerge [speaker002:] OK Thank you, These are really a nice pair of boots, and I want to do my best to take care of them. [speaker001:] Of course Any other questions? [speaker002:] Thank you, I think that should help me solve my gum issue. [speaker001:] Great. Have a nice day [speaker001:] Hi! What can I help you with today? [speaker002:] Hi I wanted to check on my order status but I lost my file with my username and I can't log in [speaker001:] Sure, can I please have your full name, zip code, and email address? [speaker002:] it's Crystal Minh address is 5937 Circle Drive San Lima, WA 78547 email is crystalminh375@email.com [speaker001:] It looks like your username is cminh1 [speaker002:] ok great thanks [speaker001:] No problem! Can I help you with anything else today? [speaker002:] that was it [speaker001:] Ok, have a great day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi! I got an email saying that my subscription was removed from my account I want to keep it. I did not ask for that [speaker001:] Oh no, I'm so sorry about that. Let me see what I can do to help. Can I have your full name or account ID? [speaker002:] Joyce Wu [speaker001:] Let me check with our system on this one moment please. It does look like this service was removed in error. I will reinstate this lost service for you immediately. [speaker002:] Thank you so much [speaker001:] Your service has been added back to your account. Does everything look correct on your end now? [speaker002:] Yes it does. Thank you [speaker001:] Great! Is there anything else I can help with? [speaker002:] no thank you [speaker001:] You are very welcome, have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] i can't access my account since i lost my phone that i used for the two factor authentication. i would like to log into my account [speaker001:] I can help you with that. Can I get your name please? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. Can I get your email address as well as I will need to send a special code to it. [speaker002:] ok. josephbanter2@email.com [speaker001:] Perfect! I will go ahead and send a link to you now. I am also going to attach a link that teaches you more information about security best practicies. Is there anything else I can help you with today? [speaker002:] that is all [speaker001:] Thank you and have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] I need to add an item I forgot to add Name: Albert Sanders Phone Number: 248-3155 Member Level: Gold Account ID: VUCUIRSG8C [speaker001:] Sure I can help with that. One moment please [speaker002:] Order ID: 9296769819 [speaker001:] Are you adding an item to your order or your refund? [speaker002:] adding [speaker001:] What item do you want to add [speaker002:] calvin klein jacket [speaker001:] what is your shipping status [speaker002:] in transit [speaker001:] Since your order had already shipped, I created a new order with the jacket for you [speaker002:] thanks [speaker001:] Is there anything else I can help with [speaker002:] no [speaker001:] You're Welcome! Have a great day [speaker001:] Hello, how can i help you today [speaker002:] Hello I am trying to pay for my purchase but my credit card keeps getting rejected... [speaker001:] Okay i can help you with that could you try log out and log back in and try to make the purchase [speaker002:] ok ill try that no that did not work: [ [speaker001:] Okay could you check to make sure you are entering your card info right or that it is not expired [speaker002:] ok one sec oh silly me, it is expired. duh. Ok got the new one entered and my purchase is complete Thanks for your help! [speaker001:] No problem is there anything else i can help you with [speaker002:] No that was all thank you [speaker001:] Okay have a nice day [speaker001:] Hello. How can i help you today? [speaker002:] I would like to confirm my shipping date check the status of my shipment [speaker001:] sure thing [speaker002:] ok [speaker001:] Just to confirm you wish to check the status of the shipping for your order? [speaker002:] correct [speaker001:] Can you confirm your full name and account ID? [speaker002:] David Williams DPODXT0ZMR [speaker001:] And your order ID? [speaker002:] 1401557837 [speaker001:] Did you receive an email from us? [speaker002:] email containing what? yes I received an email [speaker001:] Okay it looks like the email is correct and there will be a minor delay to your shipping [speaker002:] Okay, thank you for confirming that [speaker001:] If you would like I can update your shipping back to the original time [speaker002:] No that's fine but thank you [speaker001:] Okay is there anything else I can help you with? [speaker002:] That would be everything [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] What is the arm length of the Michael Kors shirt? [speaker002:] Hi! Sure one moment please. We have three measurements and they are the following: the small shirts is 32 inches. the sleeve length on the medium shirts is 34 inches. the large shirts are 36 inches [speaker001:] OK, thanks [speaker002:] a pleasure to help you have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] I ordered a jacket, but I would like to change the shipping to next week so I don't have to pay a shipping fee. [speaker001:] Happy to help, may I have your full name please? [speaker002:] Rodriguez Domingo [speaker001:] thanks Rodriguez. To verify your identity, I also need your account id and order id please. [speaker002:] 9UYZYFY2A4 5138953553 [speaker001:] Perfect. What is the shipping status of your order? [speaker002:] In transit [speaker001:] Oh, sorry it is too late to change the date then. What is your membership level? [speaker002:] bronze [speaker001:] I can add a credit back to your account for the shipping cost. [speaker002:] You can? That would be great. [speaker001:] Yes, because you are a bronze member. [speaker002:] ok, sounds good [speaker001:] the credit has been added. [speaker002:] Thanks for your help [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No, that's all for now [speaker001:] Have a nice day! [speaker001:] Hello! How may I help you? [speaker002:] Hi, I am looking at the Michael Kors boots $49 What material is the sole please? [speaker001:] Let me look them up for you! [speaker002:] Are they plastic or leather? [speaker001:] I am still pulling them up. I am sorry for the wait. Please hold. [speaker002:] ok thanks [speaker001:] The boots are leather. A high-end leather. [speaker002:] Right, Have you any advice on how to remove hardened gum from them? [speaker001:] Yes, you can rub peanut butter on the gum and then take a butter knife to scrape the peanut butter glob off in about 13 minutes. Make sure to clean the shoe with soap and water afterwards to make sure all peanut butter and gum is gone. [speaker002:] Wow I had no idea that worked! Thanks! [speaker001:] Is there anything else I can help you with? [speaker002:] No thanks, You have been great. Goodbye. [speaker001:] Have a great day. Goodbye! [speaker001:] Hello, how can I help you? [speaker002:] I want to add an additional item to my order. I forgot it during shopping cart phase. [speaker001:] Okay, can I please have your name? [speaker002:] Norman Bouchard hello? [speaker001:] Hello, just a moment. Mr. Bouchard, can I have your account and order ID? [speaker002:] account id is PLUXVACM6E, order id is 6169277710 [speaker001:] What is the shipping status? [speaker002:] Delivered [speaker001:] Okay, and what is your level of membership? [speaker002:] Bronze [speaker001:] I'm sorry but I can't add an item if the order has already been delivered. [speaker002:] Thanks for the apology. [speaker001:] You will have to place another order. Is there anything else? [speaker001:] Hello, how may I help you? [speaker002:] yes i would like to check the status of my my shipping. Because i still haven't received it [speaker001:] Sure, could I get your full name, please? [speaker002:] David Williams [speaker001:] Thanks, I'll also need your username, email, and order ID. [speaker002:] my account id is XYZPGRRQBY and my order id is 6085953401 username is davidwilliams708 an email is davidwilliams708@email.com [speaker001:] Thanks, David. How many days have you been waiting for the order? [speaker002:] 5 days [speaker001:] It's still in transit. It may take up to a week to arrive. We ask that you contact us again in 2 days if it's not there. Is there anything else I could help with? [speaker002:] okay, that will be all [speaker001:] Have a good day! [speaker001:] Hello! How can I help you today? [speaker002:] hello I'm having trouble getting your site to accept my card right now don't know why it's saying it's invalid [speaker001:] Oh no! I can try to help you with that! Can you please try inputting the information one more time for me. [speaker002:] alright it was autosaved and I re-did it and still same problem.. [speaker001:] Hm. Can you try logging out and back in, then manually inputting the information again. [speaker002:] ok I don't know why but it take my card again now thank you for figuring out [speaker001:] Your welcome! Glad it worked! Is there anything else I can help you with today? [speaker002:] I'm all set now thank you [speaker001:] I hope you have a great day! [speaker001:] Hi I didn't get my package [speaker002:] Sorry to hear that. Can I please have your full name and account number? [speaker001:] Jospeh Banter BOKAPF6SHA [speaker002:] Thanks Mr. Banter. Can I please have your order number? [speaker001:] 0632472769 [speaker002:] How long have you been waiting for your package? [speaker001:] 9 days [speaker002:] Mr. Banter, since it has been so long I'm going to send a new one to you. Can I please have your address? [speaker001:] Sure. Can you overnight it for free pleas? [speaker002:] Sure, can I please have your address? [speaker001:] 3898 Lexington Ave BAltimore TX 96621 [speaker002:] Can I please have the brand and type of product you ordered? [speaker001:] Guess Boots Great. So it will be here tomorrow? [speaker002:] Okay, I placed the order and you can expect it to arrive tomorrow. Is there anything else I can help you with [speaker001:] no thats it thanks [speaker002:] Have a great day. [speaker001:] Hello, how may I help you? [speaker002:] Hi I'd like to know when the local store in Monterey, MI opens [speaker001:] To clarify, you are inquiring about the opening of a new location in Monterey, MI. Correct? May I have your name please? [speaker002:] yes. My name is David Williams [speaker001:] Ok david, give me one moment to look that up for you. It would seem I do not have that information at this time, simply the store hours are 8am to 11pm. I would imagine that location will be open relatively soon, but until then you can always order from our website [speaker002:] ok, thank you [speaker001:] Is there anything else I can do to help today? [speaker002:] that's all [speaker001:] have a good one! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I have a question about my account I've been trying to order some stuff but my credit card keeps getting rejected I know its good because I used it on another site [speaker001:] I'm sorry to hear that. Let's see if we can get that fixed for you. Can I get your name please? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. Can you try the credit card information once more for me? [speaker002:] ok hold on no it didn't work [speaker001:] Can you try logging out of your account and then logging back in and try it again? [speaker002:] ok hold on oh hey that seemed to have worked! do you know what happened? [speaker001:] Awesome! I'm not sure why that seems to fix the issue but it's something I've come across before also. Is there anything else I can help you with today? [speaker002:] well as long as it works that's finne that's it [speaker001:] Thank you and have a great day! [speaker001:] Thanks for contacting Acme. How may I help you today? [speaker002:] I'm looking at a pair of boots on your website and the size I want says unavailable. [speaker001:] Oh, I'm sorry to hear that. Let me see what I can do I may be able to help with this, may I ask your full name and account ID before we begin? [speaker002:] Norman Bouchard [speaker001:] I might not be able to find the item for you, but I should still be able to let our purchasing department know what it is that you were looking for [speaker002:] I don't have my account ID [speaker001:] Ah, that shouldn't be a problem, I can see your account now, Mr. Bouchard [speaker002:] I'm looking for the Michael Kors boots in a size 9 [speaker001:] Okay, I have notified our purchasing department about the missing items, and hopefully they can do a better job next time. [speaker002:] Ok thank you. Will they notify me if they are in stock? [speaker001:] I'm sorry we couldn't have that item available for you. They should notify you when it is in stock, or, if you'd prefer I can put in a back-order for you? [speaker002:] Yes, please put it on backorder [speaker001:] If I place the order for you now, it would ship automatically as soon as we get it in, if that's okay [speaker002:] That is fine. [speaker001:] Excellent, if you would like to use the same credit card that we already have on file, I can do that for you right now [speaker002:] Yes please [speaker001:] Okay, your order is placed, and it should be on its way to you as soon as possible. Is there anything else I can help you with today? [speaker002:] That's everything. Thanks for your help. [speaker001:] You're very welcome. Have a great day [speaker001:] Hi, how can I help you? [speaker002:] Hi! I want to return a jacket [speaker001:] What is the reason for the return? [speaker002:] And get a refund, of course. The reason is that it is not what I expected. [speaker001:] Can I get your full name or account ID? [speaker002:] Sure Joyce Wu S2XGBLZLZW [speaker001:] And can I get your username, e-mail address, and the order ID? [speaker002:] Sure Just a moment joycewu6@email.com joycewu6 6795414897 [speaker001:] What is your membership level? [speaker002:] If I recall correctly Silver [speaker001:] What is the purchase date for the item? [speaker002:] December 11 in 2019 [speaker001:] Ok, I will need your address so I can create a shipping label for you. [speaker002:] 9146 Primrose Ave San Lima, TX 22059 [speaker001:] And would you like to return the item by mail, in store, or at a drop off center? [speaker002:] By mail would be my pick [speaker001:] Would you like the refund in a check, gift card, store credit, or returned to your card? [speaker002:] Refund directly to my card, please [speaker001:] and what was the cost of the item? [speaker002:] 94 [speaker001:] Is there anything else I can do for you today? [speaker002:] No, that is it for today Thanks [speaker001:] Have a great day. [speaker001:] Hi! How may I help you today [speaker002:] Hi! I want to know about this guess shirt [speaker001:] Sure! What would you like to know [speaker002:] I would like to know if you have a small in stock [speaker001:] Sure! I will look for you. If it is li listed as empty on the site it is out of stock. Shirts are restocked the second week of every month. Be sure to check back then [speaker002:] Ok! Thank you [speaker001:] You're Welcome! Is there anything else I can answer today [speaker002:] No thank you [speaker001:] Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Hello I'm thinking about buying a jacket But I have a question about it. Specifically, does the Calvin Klein Jacket shrink after you wash it? [speaker001:] Good question, let me try to find out for you. Could I get your name please? [speaker002:] Rodriguez Domingo [speaker001:] Mr. Domingo, this jacket is made of high quality fabrics and will not shrink in the wash. But, over-drying can be a problem. It's best to line dry or use only low heat for this item. Can I help out with anything else? [speaker002:] Okay great, guess I won't have to size up. That's all I needed today. Thank you [speaker001:] Have a nice day. [speaker001:] Hello and thank you for contacting us today. How can I help you? [speaker002:] hi [speaker001:] Hello, what can I help you with? [speaker002:] yeah how much cost [speaker001:] Could I please first get your first name or Account ID? [speaker002:] sanya afzal 475-5647 [speaker001:] Okay Sanya, thank you. Are you interested in the cost of an item? What cost are you interested in knowing? [speaker002:] low cost kk fine thank you collection is nice [speaker001:] Was there a particular cost you were interested in knowing? [speaker001:] Hello, how can I help you? [speaker002:] Hey, I need some help with my promo code. It keeps saying invalid. [speaker001:] Okay, can I have your name please? [speaker002:] Sure, my name is Albert Sanders. How old is the promo code? [speaker001:] The promo code begins the day you receive it. [speaker002:] Okay, so I got this code 9 days ago. Is that okay? [speaker001:] Unfortunately the promo code has expired. They typically last for only 7 days. [speaker002:] Oh okay, that's too bad [speaker001:] What is your membership level? [speaker002:] Silver [speaker001:] You are in luck, as a Silver member I can just simply generate a new promo code for you. Here you go: EVD61 [speaker002:] Great! Thank you! I knew being a silver member would come in handy. [speaker001:] You're welcome, do you need anything else? [speaker002:] No, that's all Thank you [speaker001:] Okay, have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] hi I was looking at an item and was wondering what the price of stitching my name on it [speaker001:] Oh sure, let's see what we can find out. One moment. Pricing is going to vary. But let me give you the particulars. So stitching costs 30 cents a character for the first 15. [speaker002:] oh okay [speaker001:] After that, it goes up to 20 cents for the next 15, then 10 cents after that [speaker002:] i see [speaker001:] So generally a name will usually be less than 30 characters [speaker002:] yes thank you [speaker001:] It will adjust the pricing on these guidelines when you order [speaker002:] i see [speaker001:] You are most welcome, is there anything else I can help you with today? [speaker002:] That is all. Thank you [speaker001:] You have a wonderful rest of your day! [speaker001:] how may i help you [speaker002:] hello I have a question about Tommy Hilfiger boots [speaker001:] i can help you with that, what is your question [speaker002:] can you tell me the color of the lace? [speaker001:] sure may i get your name [speaker002:] why do you need my name I just want to know if the lace is black or dark brown [speaker001:] the laces are black. is there anything else i can help you with today [speaker002:] ok thanks no, that was all [speaker001:] have a good one [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? Hello, how may I help you today? [speaker002:] I need need to check the state of my refund. Can you help? The jacket I bought did not fit. [speaker001:] Yes I can. May I have your full name or account id? [speaker002:] My name is Rodriguez Domingo. If my username is my account id it is rd965475. [speaker001:] Thank you Rodriguez and just to verify you have already started the return process? The refund process. Or do you need to return an item? [speaker002:] I have an existing refund and i want to add the jacket I bought to it. [speaker001:] Yes I can help you update a refund. May I have your email address and order ID please? [speaker002:] my email is rd965475. My order ID is 9458522426. [speaker001:] What is your full email address please? [speaker002:] rd965475@email.com [speaker001:] Thank you. You want to return a jacket right? What brand? [speaker002:] Correct. It's a Calvin Klein jacket. It does not fit like a previous Calvin Klein jacket I bought. [speaker001:] I am sorry to hear that. How much was this jacket? [speaker002:] The price was $59. [speaker001:] What was the previous refund amount that you are adding this to? [speaker002:] My previous refund amount was $100. I blouse I thought my daughter would like was too big. [speaker001:] So the total refund will be 159. Is there anything else I can do for you today? [speaker002:] Not that I can think of. [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello. How may I assist you today? [speaker002:] Help! My credit card keeps getting rejected when I try to buy stuff. [speaker001:] Okay. What's your name? [speaker002:] Norman Bouchard [speaker001:] Thank you. Can you try logging out and then in again? [speaker002:] Ok That did NOT work [speaker001:] Can you check your expiration on your card, to ensure it is still valid for purchases? [speaker002:] Ok That ain't it [speaker001:] Can you try entering the card number again? [speaker002:] OK [speaker001:] Did that work? [speaker002:] I musta typed it in wrong [speaker001:] I am glad it's working now. [speaker002:] Sorry for bothering y'all [speaker001:] Can I help you with anything else? [speaker002:] No, that was it. Completing my purchase now [speaker001:] Thanks for getting in touch. Have a great weekend! [speaker001:] How can I help you? [speaker002:] I just realized I forgot to add the jeans that I wanted to order to my order before I placed it. Can I still add it? [speaker001:] Sure, can I have your name? [speaker002:] Norman Bouchard [speaker001:] Okay and what is your account number and order number? [speaker002:] My account ID is 8RW5OQHHIM My order ID is 7930133644 [speaker001:] What is the shipping status? [speaker002:] Oh no, I just realized it says it was delivered. [speaker001:] Okay and what is your membership level? Are you still with me? [speaker001:] Hello, how can I help you today? [speaker002:] Hi. My name is Sanya Afzal. I have a question about these Guess boots for $59. [speaker001:] Okay, what's the question [speaker002:] How long do these boots take to wear in? [speaker001:] Our boots are a bit easier than other brands. Usually 40-60 hours of wear. But don't try to wear a new pair all day, it's not good for foot health. [speaker002:] Ok. [speaker001:] Is there anything else I can help you with? [speaker002:] That is it for today. [speaker001:] Well then have a nice day! [speaker001:] Thank you for being an AcmeBrands shopper! How may I help you? [speaker002:] I want to return an item because it came in the wrong color. [speaker001:] I can help you with that. May I have your full name? [speaker002:] Rodriguez Domingo [speaker001:] May I also have your username, email address, and order ID to validate your purchase? [speaker002:] rd090959 rd090959@email.com 2762764761 [speaker001:] Thank you. What membership do you have? [speaker002:] silver [speaker001:] When did you make the purchase? [speaker002:] 2019-10-16 [speaker001:] You're in luck! You can return your item. May I have your full address? [speaker002:] 4852 Circle Drive Jacksonville, TX 1680 [speaker001:] How would you like to process your return? You can send it via mail, take it to a store or to a drop off center. [speaker002:] by mail is fine [speaker001:] You will receive your shipping label shortly for your return. Is there anything else I can help you with? [speaker002:] thanks for the help that was everything, have a good day [speaker001:] You too! [speaker001:] Hey I've had an issue with a return [speaker002:] I'm sorry to hear you're having issues. I can help you with that. Can I have your full name? [speaker001:] Sure, my name is Norman Bouchard [speaker002:] And have you already returned the item? [speaker001:] Yes, but the payment has been reversed so I haven't been credited my money back [speaker002:] Okay, so you haven't received your credit for the return yet, correct? [speaker001:] yes [speaker002:] Okay, can I have your username, email address, and Order ID please? [speaker001:] ok my username is normanb9 my email is normanb9@email.com and my order ID is 2608914056 [speaker002:] Thank you for that info, Norman. How long have you been waiting for your refund, in days? [speaker001:] a few days [speaker002:] Less than 7? [speaker001:] I'm not sure exactly when I returned the jeans [speaker002:] The reason I ask is because it can take up to 7 days. Okay, no problem What is your membership level? [speaker001:] Guest [speaker002:] Unfortunately, since you aren't a member, I cannot issue a refund today. The reason for this is that we risk issuing two refunds, since the refund might have already been sent. What I advise you to do is look at your order and find out exactly when y I'm sorry I couldn't do more for you at this time. [speaker001:] Alright well thank you, I'll wait for a few more days and then contact again if no refund has been issued by then [speaker002:] Okay, sounds good. Thanks, Norman. Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Can you tell me about the lining in this Guess Jacket? I need to know what it is made of [speaker001:] sure, I'd be happy to. The inside of your jacket is lined with cotton. It is optimized for insulation and helps keep your body nice and toasty waem [speaker002:] Do you know how thick it is? [speaker001:] warm [speaker002:] cool [speaker001:] I'm sorry but I don't have any information on it's thickness [speaker002:] So even at 20 degrees on a very windy day? [speaker001:] but I can assure you, it is thicc yes, it is designed to be windproof [speaker002:] that works thanks I will definitely get it then [speaker001:] anything else I can help you with? [speaker002:] that's it [speaker001:] great, I'm sure it will look great on you;] [speaker002:] thanks [speaker001:] have a wonderful afternoon and nice chatting with you [speaker001:] hello [speaker002:] Hello! How may I help you? [speaker001:] I want to see how i can move my shipping to next week delivery Is it anyway you could help me with this [speaker002:] Okay, I can help you with that! Can I get your full name, account ID, and Order ID please? [speaker001:] Chloe Zhang, Account ID: 9T6KVS6OWU,Order ID: 3726093774 [speaker002:] What is the status of the shipment? [speaker001:] Its saying in Transit, so could you stop it and get ship it out next week? [speaker002:] Unfortunately, the item has already shipped and the date can not be altered. What is your membership level? [speaker001:] Bronze [speaker002:] Okay, that is good to hear! I am going to credit back the shipping fee to your account. Thank you for your loyalty. [speaker001:] oh wow, thank you [speaker002:] No problem. Is there anything else I can help you with? [speaker001:] that will be all [speaker002:] Have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] Hi I just placed an order but I want to add the Calvin Klein shirt to my order [speaker001:] Sure, I can help you with that. [speaker002:] Thanks [speaker001:] Can I have your full name, Account ID, and Order ID please [speaker002:] Alessandro Phoenix Account ID: PHZ7RNEKJZ Order ID: 7764183906 [speaker001:] Ok, I got your account pulled up and am verifying your account. Has your order shipped yet? What is the shipping status of your order? [speaker002:] Yes In transit [speaker001:] What is your membership level?Are you Gold or Bronze? [speaker002:] Gold [speaker001:] Ok. I can add it to your oder. It's Calvin Klein correct? [speaker002:] thank you. Yes [speaker001:] Ok. It was added to your order successfully. Is there anything else I can help you with today? [speaker002:] No that's all [speaker001:] I hope you have a great day [speaker001:] Hello, how can i help you today [speaker002:] Hello! I am having trouble with the cart on the site. Everytime I try to add something it won't update. Can you help? [speaker001:] lets ee if we can fix that, to start could you try logging out and logging in and then updating the cart [speaker002:] Sure, I will go try that now Sadly that didn't seem to work, it's still not updating [speaker001:] Okay, next could you make sure the item is in stock. It should say on the bottom left of the page [speaker002:] Oh! I see that seems to be the problem [speaker001:] Sorry about that, it will be restocked soon. Is there anything else i can help you with [speaker002:] That's all, I'll just wait for it to be restocked. Thank you! [speaker001:] No problem, have a good day [speaker001:] Hello, how can I help you today? [speaker002:] Hi, so... I feel kind of silly. It's been a while since I was on the site and I'm trying to log in but i cant seem to remember my username: [ [speaker001:] Don't feel silly! That is so common! I can help you with that. Can I get your full name or Account ID? [speaker002:] Sure my name is Alessandro Phoenix [speaker001:] Thanks Alessandro. To verify your identity can I get your zip code and phone number? [speaker002:] sure. My zip code is 22014 and the phone number is 531-2326 [speaker001:] I was able to pull your username. It is aphoenix1 [speaker002:] awesome thank you! [speaker001:] Was there anything else you needed help with today Alessandro? [speaker002:] Now i can look into getting that gift for my ferret trainer thank so much. that'll be it for me:] [speaker001:] Oh, your ferret trainer will love you!! Thanks, you have a great evening! [speaker001:] good morning, how can I help you? [speaker002:] I would like to place an order and wanted to see if shipping is included or extra [speaker001:] ok, one moment please let me give you information about our free shipping policy. ok for your purchase to qualify you must have total pre-tax cost exceeds $25.00. Otherwise, there is a flat shipping fee of $4.99 for the entire cart. [speaker002:] Okay thank you [speaker001:] not problem a pleasure to help you [speaker001:] Hi, i would like to manage my shipping details [speaker002:] Can I get your name or ID? [speaker001:] Albert Sanders [speaker002:] What is your shipping issue? [speaker001:] i want to change my shipping address [speaker002:] What address would you like to use? [speaker001:] 4887 Lincoln Ave, Monterey, MI 90547 [speaker002:] What is your current shipping status? [speaker001:] my current one is "Linkin Ave" which is wrong [speaker002:] You want to change the address to Linkin Ave? [speaker001:] no! i want it changed to Lincoln Ave [speaker002:] What is your email address? [speaker001:] why are you validating my purchase?! i just want to update my address [speaker002:] What is your email address? [speaker001:] asanders253@email.com [speaker002:] I need to confirm the purchase is valid. What is your Order ID? [speaker001:] Order ID: 3359969832 [speaker002:] What is your username? Account ID? Are you still there? [speaker001:] Account ID: CLVWFEXWBE Username: asanders253 [speaker002:] A moment please. Your order has been updated. Sorry for the wait. Is there anything else I can help you with? [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hi I just bought the Michael Kors jeans and I would like a refund becuase I changed my mind [speaker001:] I can help you with this. Just to clarify, you changed your mind about the jeans and want a refund? To start I'll have to pull up your account. Can I get your full name or Account ID? [speaker002:] Name: Crystal Minh Yes [speaker001:] I have to validate the purchase Crystal. Can I get your username, email address and Order ID? [speaker002:] Username: crystalm561 Email Address: crystalm561@email.com Order ID: 7460702752 I would like to get the refund before the item ships [speaker001:] I was able to validate the purchase. How would you like your refund applied? [speaker002:] PayPal please [speaker001:] Yes, thank your for contacting me promptly so we could get this taken care of for you! [speaker002:] Great thank you [speaker001:] We don't use PayPal but I can send you a paper check. Or I can credit your credit card, add value to your account or send a gift card. [speaker002:] Credit card is fine thanks [speaker001:] One moment while I do this for you. What was the cost of the item Crystal? Are you still there Crystal? [speaker002:] $74 [speaker001:] $74 has been credited to your card. Can I help you with anything else today? You will see the credit shortly. Thanks and have a nice day. [speaker001:] hello! [speaker002:] I got a mystery fee on my order. [speaker001:] how can I help you? oh sure, lets see if we can fix that, can I have your name? [speaker002:] Sanya Afzal [speaker001:] Thanks and your account ID and user ID please? [speaker002:] 67JCXLPSLW 7967998560 [speaker001:] Thanks for that information! Do you know your membership level? [speaker002:] Gold [speaker001:] hello? OK great! Because you're a gold member I can go ahead and waive that fee! How much was it? [speaker002:] 69 dollars [speaker001:] Perfect, I've waived that fee of $69 for you I'm sorry we accidentally charged that to you. Was there anything else I could help you with? [speaker002:] no [speaker001:] Well thanks for being a gold member! and sorry about that accidental 69 dollar fee have a great day!;] [speaker001:] Hello, how may i help you? [speaker002:] Hi, I want to know the benefits of premium membership It seems I'm silver now, but i don't know what that means [speaker001:] Thanks for being a valued Silver Member! Membership levels range from Guest to Gold, so Silver is quite high! Let me look up some more information for you [speaker002:] Oh nice! So what are the other levels? I'm guessing Bronze, Silver, and Gold? [speaker001:] Yup, you got that right In terms of benefits, all exclusive members are invited to the annual holiday extravaganza with open bar and free flights from anywhere in the US. [speaker002:] that's pretty cool [speaker001:] As a silver member, you also get reduced shipping costs and agents can make purchases on your behalf. You can also cancel orders at any time! [speaker002:] amazing! [speaker001:] Is there anything else I can answer for you today? [speaker002:] No, that is all. I'm going to start thinking about what I want you to buy for me:] [speaker001:] great, have a wonderful day! [speaker001:] Hi there, thanks for contacting Acme Brands! How can I help you today? [speaker002:] Hi... I need to check my subscription status. [speaker001:] I'll be happy to help you with that. I'll need to pull up your account. Can I please have your full name or account ID? [speaker002:] Account ID is FQUM8AJKWV [speaker001:] Great, I've pulled up your account. Now, I'll need to verify your identity. Can I please have your full name and order ID? [speaker002:] Joseph Banter. Order ID is 2259892155 [speaker001:] Thank you. One moment, please. I have successfully verified your identity. Let me check on your subscription status for you. Your subscription is not currently active, and you have an amount of $55 due in three days. If you would like to check this for yourself in the future, you can do so at this link: [speaker002:] Okay [speaker001:] This is to sign in. Do you know your username? [speaker002:] No [speaker001:] Okay. Your user name is jbanter1. This will help you log in. Is there anything else that I can help you with today? [speaker002:] No thank you [speaker001:] Okay, have a great one! [speaker001:] Hello, how can I help? [speaker002:] HI! I forgot my password to my account [speaker001:] So you just need that to be reset then, certainly. Can I have your full name or account id? [speaker002:] Norman Bouchard [speaker001:] Do you have your username? [speaker002:] no [speaker001:] Alright, then I will need zip code, phone number, email address. Just two of those would be fine Norman. [speaker002:] 92039 761-3129 [speaker001:] Alright that succeeded, your username is nbouchard1. I cannot see the current password, so I will have to make a new one for you. [speaker002:] ok [speaker001:] Do you have either your pin or security question answer? [speaker002:] Martinez [speaker001:] 1mvo2j52lmc is your new password, it is in best practice to change it after logging in. Is there anything else I could help with? [speaker002:] no thank you [speaker001:] have a great day [speaker001:] Hello, this is AcmeBrands customer service. How may I help you today? [speaker002:] Yes, I would like to check the status of our Acme Corp premium subscription. I think we are missing $40 worth of credits. [speaker001:] Sure, I can have your full name or account ID? can I* [speaker002:] Yes, it is Sanya Afzal. However, I don't have my account number [speaker001:] May I ask where the credits originated from? Were they from a subscription refund, previous purchase, or promotional package? [speaker002:] A promotional package. [speaker001:] According to the system, the credit is not missing, which means there is an issue in the Customer Interface that you see. [speaker002:] Oh I'm sorry, it came from a one-time deal with a previous purchase. Sorry for the mixup [speaker001:] No problem. I can assure you that the credit does in fact appear in the system. [speaker002:] Oh, ok, thanks [speaker001:] You're welcome, is there anything you need help with? anything else, that is [speaker002:] no, thanks [speaker001:] Okay, have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] I've been trying to order this Tommy Hilfiger jacket for months and it is always out of stock. Do you guys even want to sell things? I couldn't give you money even if I wanted to. [speaker001:] Okay, let me look into that for you This is a specific item correct, and not a larger issue with everything? [speaker002:] Yes. The $59 Tommy Hilfiger jacket. [speaker001:] Okay can I have your full name? [speaker002:] David Williams [speaker001:] Okay I'm going to write up a report for the purchasing department so they know there's an issue with stocking this item. Is there anything else I can do for you? [speaker002:] No, that's all. [speaker001:] Okay well then have a nice day! [speaker001:] how may i help you today [speaker002:] I forgot my username, and can't access my account. [speaker001:] i can help recover your username for you no problem [speaker002:] Thank you!! [speaker001:] and you just need your username recovered correct? [speaker002:] Yes, that's correct. [speaker001:] first i need your full name to pull up your account [speaker002:] My name is Rodriguez Domingo. [speaker001:] thank you. i will also need 2 of three of the following zip code, phone number or email [speaker002:] My zip code is 19822, and my phone number is 976-141-9504 [speaker001:] thank you [speaker002:] You're welcone [speaker001:] your new username is rdomingo1 [speaker002:] Thank you so much!! [speaker001:] is there anything else i can help with? [speaker002:] No, that was all. [speaker001:] have a good one [speaker001:] Hello, thanks for contacting Acme support. How can I help you today? [speaker002:] Hi I want to confirm my payment method And make sure my order went through [speaker001:] Let me look into that for you. Can I start by getting your full name? [speaker002:] Alessandro Phoenix [speaker001:] Thanks, just one moment Mr. Alessandro. Can I have your Account ID and your Order ID? [speaker002:] Account ID: PPTFV2KORN Order ID: 2765724901 [speaker001:] And you wanted to check on your payment method, that's correct? [speaker002:] Yeah I just need to make sure my order went through [speaker001:] Got it, what is the shipping status on that item? [speaker002:] Oh it looks delivered. Thanks So I guess my payment method was valid [speaker001:] Correct, it's too late to change the payment method on that order. Would you like to change your payment method for future orders? [speaker002:] No it's fine [speaker001:] Is there anything else that I can help you with today? [speaker002:] that's all [speaker001:] Thanks for shopping at Acme. Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Um, yes, I recently bought a Calvin Klein shirt for my BFF, but when I got it, the color reminded me of puke. I need to return it. [speaker001:] Oh wow, I am sorry. What is your account ID or full name so I can get this started for you? [speaker002:] Joseph Banter [speaker001:] Now I need your username, email address, and order ID please. [speaker002:] Maybe you can tell the store to check their colors before they list them. [speaker001:] I certainly will. [speaker002:] josephbanter436 josephbanter436@email.com [speaker001:] All customer feedback is greatly appreciated [speaker002:] 4288798360 [speaker001:] Now, what is your membership level? [speaker002:] I am Gold. [speaker001:] Gold receives unlimited returns. [speaker002:] I know. [speaker001:] What is your address? [speaker002:] 9317 1st Ave Jacksonville, TX 98268 That's why I love this store-great benefits! [speaker001:] They certainly are great! What is your preferred way to process this return? [speaker002:] As fast as possible, please. [speaker001:] Oh, I mean do you want to do it by mail, in store, or at a drop off center? [speaker002:] Oh! Duh! By the mail box. [speaker001:] Fantastic. You are all set sir! Is there anything else I can do for you today? [speaker002:] Thank you for all of your help. I don't have any other questions. Bye-bye! [speaker001:] Great, have a good day! [speaker001:] Hello! How can I help you today? Are you still there? [speaker002:] I had bought a jacket by guess but decided I wanted to get something else, could I get a refund on the item? [speaker001:] Did you receive it and want to return it? [speaker002:] It has not shipped out yet, so I wanted to take care of it before it became problematic on your end [speaker001:] So you want to change your order. Can I start with your full name or account ID please [speaker002:] I would like to cancel it and just get it refunded Norman Bouchard [speaker001:] And you said the status of your order is still "order received", correct? [speaker002:] that is correct [speaker001:] Ok. Now I'll need your username, email address, and order ID please [speaker002:] normanbouchard681 normanbouchard681@email.com 8617298656 [speaker001:] Alright, I was able to validate your order. Do you want me to add the item you wanted to your order, or just remove the item you didn't want? [speaker002:] just remove the item [speaker001:] Alright, I was able to remove the item [speaker002:] great thanks [speaker001:] Your order is now updated. Is there anything else I can help you with today? [speaker002:] no that was all [speaker001:] I hope you have a great day! [speaker001:] Hello, how can i help you? [speaker002:] I'd like to pay the fee for my subrciption. Can you help me with that. [speaker001:] I will be happy to help you. Can I get a name. [speaker002:] Chloe Zhang [speaker001:] I found your account, now can I get your account id and order id? [speaker002:] Account ID: SLMZSMKPLX Order ID: 4718492705 [speaker001:] Okay, I was able to verify your identity. [speaker002:] great [speaker001:] 49$ is currently do would you like to pay it all? [speaker002:] yes, please [speaker001:] Will you be using the credit card on file or a new one? [speaker002:] use the one on file if you can [speaker001:] Okay, your payment has been made. You are good for another year. Do you need anymore help? [speaker002:] Bueno! [speaker001:] Have a great day! [speaker001:] Hello, how can i help you? [speaker002:] hi i keep having issues where the items I want to buy are out of stock [speaker001:] I will be happy to help you with this as best as i can. Can i get a name please. [speaker002:] Rodriguez Domingo [speaker001:] I will take this problem up with the internal team by writing up a record. [speaker002:] i appreciate it [speaker001:] Though for your inconvenience i can offer you a promo code for when what you want is back in stock. 4NJ5L This code will allow you to get 20 percent off your next order. Can I help you with anything else? [speaker002:] no that was all thank you [speaker001:] have a great day [speaker001:] Thank you for contacting AcmeBrands! How can I help you? [speaker002:] Hi. I'm looking to buy a new jacket. It's getting cold here! [speaker001:] We have a lot of jackets available. Are you having a problem with placing your order? [speaker002:] No I just have a question about the Guess Jacket that is $94. [speaker001:] I can help you with that, but first could you provide me with your name? [speaker002:] Crystal Minh [speaker001:] What type of information do you need about our jackets, Crystal? [speaker002:] I was wondering if this jacket came in a medium size and if there is a medium in stock in the store. [speaker001:] Sure. Give me one moment to find the information for you. Our jackets are available in a variety of sizes, including medium. However, if our online shop doesn't have that size listed, we are currently out of stock. We restock at the start of every month. [speaker002:] Ok, so if it is listed on the website then it should be available? [speaker001:] Yes, that is correct. [speaker002:] Ok, thanks. It's not showing a medium, so I will check back at the start of the month. [speaker001:] Great! Is there anything else that I can help you with today? [speaker002:] That's all. Thanks. [speaker001:] You're welcome and have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi, I am trying out this promotional code online and it is not working. [speaker001:] Okay, I can help you with that. [speaker002:] Ok great. The code is for the new Calvin Klein jacket. [speaker001:] Can I please have your name and account. [speaker002:] Joyce Wu, joycew00 [speaker001:] Thank you. I will check the systme. [speaker002:] I have the order ID number as well. [speaker001:] What is your membership level [speaker002:] I am only a guest at the moment. [speaker001:] I am so sorry, there is nothing I can do about that promo code. I can give you a code for 20% off. [speaker002:] Oh wow that is exactly what the promo is for. Thank you so much. [speaker001:] Here is your promo code QOMJ1 [speaker002:] I will recommend your products in the future. Thanks again. [speaker001:] Is there anything else I can do for you? [speaker002:] That is all thanks! [speaker001:] Have a good day! [speaker001:] Hi. Thank you for contacting the client support team, how may I help you today? [speaker002:] Hello there! I need to remove something from my order, I didn't actually mean to buy these boots Do you think you can help? [speaker001:] I'd be happy to look into that for you. May I start by getting your full name? [speaker002:] It's Joyce Wu [speaker001:] One moment. Ms. Wu. Did you accidentally order two items instead of one, or was this just a single purchase? [speaker002:] I ordered the second item by mistake, it was the wrong size [speaker001:] Got it. [speaker002:] I just want one item Great! [speaker001:] I'll guide you through the process to cancel that item. Can I start by getting your account ID and the order ID? [speaker002:] Sure 542YZFO5DB is the account ID Order ID: 3545418655 [speaker001:] Perfect, and what is the shipping status? [speaker002:] It says "Order Received" [speaker001:] That's not a problem at all. I'm going to issue you an immediate refund for that item. [speaker002:] Oh wow, thank you! [speaker001:] No problem. Is there anything else that I can help you with today? [speaker002:] That's it for now, thank you! [speaker001:] We appreciate you shopping with us, have a great day! [speaker001:] How may I help you? [speaker002:] Hi! The item I wish to buy was cheaper yesterday than today? What is going on? [speaker001:] Let's see about that, may I have your full name, account ID AND order ID to check? [speaker002:] Albert Sanders NB7RITWS7R 5919039311 [speaker001:] I'm sorry, but our algorithms change prices on a day-to-day basis on many different factors. I cannot change it. [speaker002:] Can you help me in another way to get the jacket? [speaker001:] What other way? [speaker002:] Like a discount code pllleeeassse? [speaker001:] 7JP80 here you are. Anything else today? [speaker002:] kewl, thanx no [speaker001:] Have a good one! [speaker001:] hello [speaker002:] Hello and thank you for contacting AcmeBrands! How can I help you today? [speaker001:] I need help managing my shipping details I want to change them [speaker002:] Alright, I can help you with that. Could you provide me with your name and order ID? [speaker001:] Yeah sure my name is Sanya Afzal Order ID: 1696277038 [speaker002:] What is the shipping status of your order? [speaker001:] its in transit [speaker002:] Okay. Could you give me your username and email address? [speaker001:] yeah can do Username: sanyaafzal820 Address: 0274 Circle Drive San Mateo, CA 21418 [speaker002:] Is that the updated shipping address? I need your email address to verify your purchase as well. [speaker001:] ok so my email is sanyaafzal820@email.com yes thats the updated address [speaker002:] Great, give me one moment while I update your account for you. I've updated your order with the new shipping address. Is there anything else I can help you with today? [speaker001:] no that would be all, when will the shirt arrive? [speaker002:] Order are usually received within 2-5 business days unless you chose express shipping during check out. [speaker001:] Ok great thanks for the info [speaker002:] You're welcome. I hope you have a great day. [speaker001:] hi! how can I help you? [speaker002:] I need to change my shipping address as I moved suddenly. [speaker001:] sure, I can definitely help, may I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] Thanks, I'll also need your account ID and order ID [speaker002:] Account ID: KHXFVAFWP6 Order ID: 0082129988 [speaker001:] and your old address please hello? sir, are you still there? It seems like you've become disconnected. Please try chatting with us again and we can change that address for you [speaker001:] Thank you for contacting AcmeBrands, how can I help today? Hello, are you there? [speaker002:] Hi Yes [speaker001:] Great, how can I help today? [speaker002:] I want to remove the calvin klein shirt from my order My wife didn't like it Hello? [speaker001:] Can I have your full name or account ID please? [speaker002:] Sanya Afzal [speaker001:] Can I have your account ID and order ID? [speaker002:] ok Order Statement Order ID: 9572102558 Address: 8028 Woodshore St San Lima, NY 6363 Shipping Status: Out for Delivery Product: Shirt Brand: Michael Kors Amount: $94 product Product: Shirt Brand: Calvin Klein Amount: $79 product sorry Account ID: LWZQGFMU64 Order ID: 9572102558 [speaker001:] Can you provide the status of the shipment? [speaker002:] it says out of delivery [speaker001:] What is your membership level? [speaker002:] guest [speaker001:] Thank you you will have to wait until you physically receive the order. Then you can call back to customer support to start the return process. Is there anything else I can help with today? [speaker002:] Oh, ok then no thanks [speaker001:] Thank you, have a great da! [speaker001:] Hi! How can I help you? [speaker002:] Howdy I got a strange email from you today It says that you have my shipping address listed as New Mexico But I actually live in Washington Can you help me fix this? [speaker001:] I can definitely help you fix this. Let's start with your full name so that I can pull up your account. [speaker002:] I need to confirm that my shipping address is correct Albert Sanders [speaker001:] Can I also have your account ID and order ID to pull up the order? [speaker002:] YQXLUDKTPC 1903849985 [speaker001:] Thank you, Albert. I will also need your username and email address. [speaker002:] asanders281 asanders281@email.com [speaker001:] Okay, it looks like the shipping address is in fact wrong on this order. I'm sorry about that. But I will be happy to change it in the system. What is the new address? [speaker002:] oh good I want my order to go to the right state! The correct address is 3918 Woodshore St Baltimore, WA 44006 [speaker001:] Okay, Albert. Your address has successfully been changed! Is there anything else I can help you with today [speaker002:] Great Can you please tell me the status of my order? I want to make sure it goes to the right place [speaker001:] Your order has been received and it will be shipping to the address you just provided to me. [speaker002:] Great! That's all I needed [speaker001:] Okay, perfect. Have a great day! [speaker001:] Hello. How can i help you today? [speaker002:] I have a question about my premium subscription shopping service am i in the right place? I need to see if international shipping is with the service as well [speaker001:] Okay, what's the question? I'd be more than happy to help So your looking to see if your account includes free international shipping? [speaker002:] I said I need to see if international shipping is included, I will be shipping from abroad [speaker001:] Okay can I get your full name please? [speaker002:] Joyce Wu 4696 Brushwick Dr Newark, MI 63111 That's my address [speaker001:] Yes it looks like your account does offer international shipping [speaker002:] Yaay thank you [speaker001:] I will send a link with more details on your subscription service as well [speaker002:] Ok cool thanks a lot [speaker001:] Is there anything else I can do for you today? [speaker002:] no [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hello [speaker001:] Hello How may I help you today? [speaker002:] I want to check on the price of gift to wrapp my Jacket [speaker001:] I would happy to help. So you would like to know how much gift wrapping is? [speaker002:] Yes how much do you charge [speaker001:] We charge 4.99. Do you have anymore questions? [speaker002:] The search links you have shared arent active Cant seach, could you kindly check [speaker001:] There part of our process, I did not send you any links [speaker002:] That looks to be inefficiency what fro if they cant help [speaker001:] I looked up the price of gift-wrapping. Do you have anymore questions? [speaker002:] could you maybe screenshot and share 4.99 is not sufficient [speaker001:] Unfortunately, no I cannot. The green boxes are a part of our process, they are not links. Do you have anymore questions? [speaker002:] I would like to have more details on what if entails, the packages you have and the currency and whether you have any other costs charged Part of the process, you should recommend that to be relooked at, since theyh do not add value to the customer Bye [speaker001:] Ok I am reporting this chat, thank you. Anymore questions? [speaker002:] let me look for another supplier who can give me the support i require [speaker001:] Great. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello. How can i help you today? [speaker002:] Hi! I was trying to access my account online to check the status of my order but I seem to have forgotten my password I was hoping you could help me [speaker001:] Oh no. I'm sorry to hear that. I would be more than happy to help Can I get your full name please? [speaker002:] Rodriguez Domingo [speaker001:] Great, can I get your username as well? [speaker002:] I am sorry I do not have that either. May be you could help me with that too? [speaker001:] Sure thing can you provide your zip code and phone number please? [speaker002:] 37159 948-1677 [speaker001:] Your username is RDomingo1 [speaker002:] Thank you [speaker001:] Alright can I get your pin number or the answer to your security question please? [speaker002:] 155739 [speaker001:] Great Although I cannot retreive your old password I have generated you a new one. [speaker002:] Thank you [speaker001:] Your new password is as follows scwien10f9 [speaker002:] Thank you so much [speaker001:] No problem is there anything else I can help you with today? [speaker002:] That is all. Thank you [speaker001:] Have a great day! [speaker001:] hi [speaker002:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker001:] I really don't know what's happening When I add item to my cart, it's not updating [speaker002:] I'm so sorry for the inconvenience! I'll be glad to help you with that. May I get your full name, please? [speaker001:] Chloe Zhang [speaker002:] Thank you, Chloe. I really appreciate your patience with this issue. May I ask you to please try logging out of your account and logging in again? [speaker001:] okay done [speaker002:] Great! Did that resolve the issue? [speaker001:] no [speaker002:] Hmmm, I'm sorry about that. Would you please try refreshing the shopping cart page, and see if that helps? [speaker001:] I just did,same [speaker002:] Okay, Chloe. What might be happening is that the items you're trying to add are actually out of stock. This information will be listed on the bottom left-hand side of the product page. [speaker001:] ohh, that means the error is from my end [speaker002:] It could be! Does that help, Chloe? [speaker001:] Yes. Thanks [speaker002:] Is there anything more I may help you with today? [speaker001:] No that's all [speaker002:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Hi there. I got an email saying that my subscription had been removed and I just wanted to check with you guys to see if it was true [speaker001:] Sure thing, can I have your full name please to pull up your account? [speaker002:] Joyce Wu [speaker001:] Thank you Joyxe. And you said you got an email that a subscription service was removed? [speaker002:] Yes [speaker001:] Let me check with our system to see if that's the case. [speaker002:] Alrighty thank you, I pride myself on that Gold membership so it would be a shame if it were true and not just some scam email [speaker001:] Everything looks fine and nothing was removed from your subscription. Like oyu just mention it is likely that this was a scam email. Be sure to check if the actually from us as these have started to go around more frequently. you* [speaker002:] I'm glad I checked with you guys first. Shame these losers think that's a good life to live. Thank you so much for your help though. [speaker001:] Yeah, I completely aggree and I'm glad I was able to help. Did you have any other questions for me? [speaker002:] I think that's all thank you [speaker001:] Thank you for shopping with us, be safe and have a great day! [speaker001:] Hello, how can i help you today [speaker002:] I was overcharged for my subscription. [speaker001:] Okay sorry about that, could i get your full name account ID and order ID [speaker002:] Norman Bouchard Account ID: B3BLRKKZQQ Order ID: 5835721606 [speaker001:] Okay, and what is your membership level [speaker002:] guest [speaker001:] Okay it looks like there was an error on our end. How much were you overcharged by [speaker002:] By double! [speaker001:] I need a dollar amount so i can refund you the money back [speaker002:] It should be $40 annually. [speaker001:] Okay i have issued you the refund, is there anything else i can do for you [speaker002:] Thank you very much. I'm good now. [speaker001:] Okay, have a good day [speaker001:] Hi [speaker002:] Thank you for contacting Acme. How may I help you today? [speaker001:] So I need help with something I bought your premium subscription service But I can't afford to pay for it right now I just lost my job because of the coronavirus So things are tight [speaker002:] Oh, I'm very sorry to hear that [speaker001:] Could you help me out and give me an extension so I have time to get the money for it Please??? [speaker002:] Yes, we can definitely offer you an extension. [speaker001:] Oh great!!! Things are so hard and depressing right now It's hard to take care of my kids and stuff [speaker002:] I wish there was more we could do, but you know what they say about small favors [speaker001:] This means a lot to me [speaker002:] I'll get right on issuing you an extension on your subscription May I ask your full name to begin with [speaker001:] Albert Sanders [speaker002:] Thanks Mr. Sanders, and may I also have your Account ID and your Order ID [speaker001:] account is I8XK8HYWND order is 1359201615 [speaker002:] Okay, and your extension should now be valid [speaker001:] Great! This is going to be a big help during this time [speaker002:] I'm glad I could help. Is there anything else that we can take care of while we're here? [speaker001:] No That was it [speaker002:] Okay, Mr. Sanders. Stay safe out there, and I hope things get better for you very soon [speaker001:] Hello, how may I help you? [speaker002:] Hi there. I signed up for a premium subscription and I just wondered how to keep that subscription, as in when will my fee need to be paid next? If it's due today I want to pay it, can I do that in my account or how do I go about that? [speaker001:] Okay, I can help. Could I have your name? [speaker002:] Sure. It's Joyce Wu. [speaker001:] Thanks, Joyce. I'll also need your Account and Order ID. [speaker002:] My account ID is NVG8NXU4HE and my Order ID is 2879944901 [speaker001:] Great, let me see here. [speaker002:] Thank you. [speaker001:] It seems you need to make a payment of $20 for your subscription to be active. We can pay that now if you like. [speaker002:] That'd be great. [speaker001:] In the future you can check your account and pay the bill here [speaker002:] Thank you so much!:] [speaker001:] Should I use the card on file to make the payment? [speaker002:] Yes please. [speaker001:] Okay, you're all set. Is there anything else I can do for you? [speaker002:] No that was all, thank you so much for your help. [speaker001:] Have a good day! [speaker001:] Hi. How can I help you? [speaker002:] HI! i wanted to check the order status as the shipping cost is too high [speaker001:] Ok [speaker002:] I was wondering if the vendor made an error as I am a member and shouldn't have been charged this high fee [speaker001:] Can you tell me your name, your username, your email address, and your order ID from this order? [speaker002:] Joseph Banter Username: jb676597 jb676597@email.com Order ID: 4114517459 [speaker001:] What is the shipping status for this order? [speaker002:] In transit [speaker001:] Ok the shipping fee has been refunded [speaker002:] Thank you [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] Thanks for your help Thats all. Thank you [speaker001:] Ok, I'll end this chat now [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I would like to return an item because it is the wrong size. [speaker001:] Ok I would be happy to help may I have your full name or account id please? [speaker002:] Albert Sanders [speaker001:] Thank you may I please have your username, email address, and Order ID? [speaker002:] Username: as664540 Email Address: as664540@email.com Order ID: 4508809777 [speaker001:] May I have your membership level please? [speaker002:] Bronze [speaker001:] When did you purchase this item? Or do have the receipt andor originally packaging? [speaker002:] 2020-02-03 Ye si have the original packaging [speaker001:] Great, we can return may I have your address since you will need to print out a label for return. [speaker002:] 5655 Lincoln Ave Raleigh, CA 30568 [speaker001:] How will process this return? By mail, in store, or drop off center [speaker002:] in store [speaker001:] Great, you will just need to print the label and take to the store. Is there anything else I may help you with today? [speaker002:] Ok, that is everything, thank you for all your help today [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hey-oh! A little help? [speaker002:] Hi, how can I help you? [speaker001:] I sure hope you can help! [speaker002:] yes, what's the problem? [speaker001:] I am DYING to spend this stimulus check from the government. I know I don't have it yet, but I can start spending in my mind, amirite? So can you tell me when the spring collection drops? [speaker002:] completely Sure I can give you that information [speaker001:] Sweeeeeeeeeeet. [speaker002:] One second [speaker001:] Take your time, man. I'm not getting paid anytime soon!:P [speaker002:] Thanks. Ok, for the Spring collection our new designs will be coming in on April 3rd! [speaker001:] Oh snap, the collection is out already? Time to load up that shopping cart! [speaker002:] Does that answer your question For sure! [speaker001:] Yeah that does it. Thanks! [speaker002:] Can I help with anything else? [speaker001:] Nah, let me go so I can get shopping, haha! [speaker002:] ok enjoy your shopping! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi! I ordered my item with expedite shipping so i can wear it this weekend. However, my event is canceled so can I change to ground shipping? [speaker001:] Sure. Let me help you with that. Could I have your full name or account id? [speaker002:] Thanks Rodriguez Domingo [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] My ID is JWHP56NKGL the order ID is 6011245063 [speaker001:] Thank you What is your current shipping status? [speaker002:] it is in transit [speaker001:] If the shipment is in transit, then we are unable to change the shipping. I apologize for being unable to change it. [speaker002:] Ok.. Never mind. Thank you then [speaker001:] Can I help you with anything else? [speaker002:] That's all. Have a great day [speaker001:] Have a good day. [speaker001:] good afternoon, how can I help you? [speaker002:] Hi, can you let me know the state of my refund, because I would like to return somemthing else. [speaker001:] oh just want to add something extra to your current refund? [speaker002:] yes [speaker001:] no problem, could you tell me why you want to add it? [speaker002:] it doesn't fit well [speaker001:] ok, could you give me your full name or account ID [speaker002:] Alessandro Phoenix [speaker001:] in addition to this could you give me your order ID, email and username pelase please [speaker002:] Order ID: 1255899723 Email Address: ap424477@email.com Username: ap424477 [speaker001:] ok, you would indicate the brand and type of the product you want to add additional to this would give me the price of its original return and the price of the product you want to add. [speaker002:] Guess Jacket. The original refund dis $100 and the jacket is $94 [speaker001:] all set [speaker002:] great, thanks! [speaker001:] a pleasure to help you [speaker001:] good morning, how can I help you? [speaker002:] Hello I just made an order and forgot to add something can I add it on or is it too late [speaker001:] sure, one moment please ok, would you give me your full name or account ID [speaker002:] Joseph Banter KIFZLHBEEL it's order 6362029185 I'd like to add the michael kors jacket if it's not too late [speaker001:] ok thanks! first, it would indicate what status your shipment is in [speaker002:] ohh yeah I don't know that sorry can you see what it is the order's 6362029185 [speaker001:] that's something that is in your customer profile Mr Joseph, the possible options would be Order received out of delivery delivered [speaker002:] well actually it says delivered which doesn't make sense to me either would that mean it's too late to add this item on and I should just order it individually then [speaker001:] ok, let's see what options we have to help you Mr. Joseph [speaker002:] ok [speaker001:] would you tell me your membership level [speaker002:] Silver [speaker001:] In normal case I could not do anything in this scenario, but since you're a silver member I can create a separate shipment without shipping fee [speaker002:] great thanks was my main reason for trying to add it onto there [speaker001:] all set! a pleasure to help you Mr. Joseph [speaker001:] Hello, how can i help you today [speaker002:] Hello, my name is Albert Sanders and I would like to make a return. [speaker001:] Okay sure, what is your reason for return [speaker002:] I just don't want it anymore. It's still in the original packaging. [speaker001:] Sure, could i get your username email adress and order ID please [speaker002:] asanders852@email.com asanders852 [speaker001:] Okay and how would you like to get your refund in gift card check back to card? [speaker002:] Back on the card please. [speaker001:] Okay sure, could i get your adress so you can send the order back [speaker002:] 7440 Primrose Ave San Lima, NY 46436 [speaker001:] Okay, i have sent the shipping label to your email and started the refund process. Is there anything else i can help you with? [speaker002:] Thank you! That is it [speaker001:] Okay have a good day' [speaker001:] Thank you for contacting Acme How may I help you today? [speaker002:] Hi. My name is Crystal Minh. I was wondering if you could tell me about the refund policy? [speaker001:] Of course, that'll just take me a second. Refunds are always available for items that haven't yet been shipped from our warehouses. So as long as your order still says "Order Received" you can get a refund Would you like me to assist you with refunding a recent order? [speaker002:] I haven't ordered anything yet, I was just curious about the policy. Thank you for answering. [speaker001:] Ah, you're very welcome. If there's nothing else I could help with, I hope you have a great day. [speaker001:] Hi. How can I help you? [speaker002:] Hi I have a question [speaker001:] Ok [speaker002:] I have a question about the status of my subscription I just wanted to know how time i have left before it expires [speaker001:] Ok Can you tell me your full name or your account ID? [speaker002:] My name is David Williams My account ID is NEL3AKQTLT [speaker001:] Ok can you tell me the order ID? [speaker002:] Yeah its 4097739768 [speaker001:] Ok Your subscription expires today [speaker002:] oh no! can I still pay to renew it today or is it too late? [speaker001:] Sorry Yes, you can still pay it [speaker002:] ok can I do that now with you? [speaker001:] Yes [speaker002:] ok that's great. please process the renewal [speaker001:] Ok you will need to pay $14 [speaker002:] ok [speaker001:] Do you have a credit card number? [speaker002:] I don't have it with me. Can you use the one on file? [speaker001:] Yes, I'll use the number that's associated with the account. Ok your subscription has been renewed [speaker002:] great I appreciate it! [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] that was it thanks [speaker001:] Ok, I'll end this chat now [speaker001:] Hello, Thank you for contacting us today. How may I help you? [speaker002:] I want to know more about product? Calvin Klein jeans [speaker001:] Sure, what would you like ot know about the jeans? [speaker002:] Do they come in size 44? [speaker001:] one moment while I look that up for you. Alright, I believe I found the information you're looking for. [speaker002:] And? [speaker001:] Our jeans coming a lot of different sizes so we should have 44 available. The standard length is about 36 inches. When you are looking at the item there should be a drop down menu for the sizes. [speaker002:] That's all I needed to know Thanks they got sizes for my fat ass [speaker001:] If the one you're looking for comes back empty then we are currently out of stock but don't worry we usually restock them at the beginning of the month [speaker002:] Ok [speaker001:] Was there anything else I could help you with? [speaker002:] No [speaker001:] Thank you for shopping with us, have a great day! [speaker001:] Hi im joyce pleae help me [speaker002:] hi, how can i help you today? [speaker001:] I bought a shirt but I lost it [speaker002:] please don't ask to verify identity would you like to make another purchase? [speaker001:] also I want to know does the shirt shrink after washing? [speaker002:] what is the brand of your shirt? [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] hey I'm curious what makes a shopping cart eligible for free shipping I've got some stuff in there now and I'm not sure if the shipping will be on me or not [speaker001:] Sure, the items in your cart qualify for free shipping if the pre-tax total is greater than $25.00. Otherwise, shipping is $4.99 for the entire cart. Does that answer your question? [speaker002:] ohh ok very easy to understand wonder why it can't be stated that simply yes thanks very straightforward [speaker001:] Great, is there anything else I can help you with today? [speaker002:] no that'll be all for now [speaker001:] Thank you, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] What is the material is the shirt by Tommy Hilfiger made? [speaker001:] Glad to help. May I have your name please? [speaker002:] Sanya Afzal [speaker001:] thanks Sanya. The shirt is made of 100% natural fibers like cotton, linen, wool, or a blend of these. [speaker002:] Thanks for the info. [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] no [speaker001:] Have a nice day! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] I haven't recieved package [speaker001:] Okay, let's find out what is going on. May I have your full name? [speaker002:] Want to know status Norman Bouchard [speaker001:] May I also have your account ID and order ID? [speaker002:] Order ID: 1292487197 Account ID: KFDZSAKMM5 [speaker001:] Thanks! May I also have your username and email address? [speaker002:] Email Address: nbouchard157@email.com Account ID: KFDZSAKMM5 Username: nbouchard157 [speaker001:] Okay. Can you tell me what your question is about your order again? [speaker002:] Status of shipping? [speaker001:] Okay, let me check. Your order looks good, you should receive it shortly. It is on schedule. Is there anything else I can help you with? [speaker002:] No [speaker001:] Okay. Have a nice day! [speaker001:] Hi I want to ask for an extension on my premium subscription because i want some time to get the money Can you help me with that [speaker002:] Absolutely! What is your full name or account ID? Are you there? [speaker001:] Albert Sanders Account ID: BCTHOFWPFA [speaker002:] Great! And what is the Order ID? [speaker001:] Order ID: 1525412621 [speaker002:] What is your membership level? [speaker001:] Gold [speaker002:] Fantastic, gold members get unlimited extensions [speaker001:] ok [speaker002:] Success! Is there anything else I can do for you today? [speaker001:] No. Thats all [speaker002:] Great, you have a good day alright. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] would it be possible to move my shipping to next week. I wanna save on shipping. [speaker001:] I can check for you. Can I get your name please? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. Now can I get your Account and Order IDs please? [speaker002:] IMHLXSOFJ7 Order ID: 3317858206 [speaker001:] Thank you! What is the shipping status of your order? [speaker002:] Order Received [speaker001:] Great. Can you let me know what your membership level is? [speaker002:] silver [speaker001:] Perfect. I am able to delay the shipping date for you. Give me one second to do that. Okay I have updated that order to next week so that the shipping fees will not be as high. Can I help you with anything else today? [speaker002:] nope thats all [speaker001:] Thank you and have a great day! [speaker001:] Hi how can I help you? [speaker002:] The shipping is too much. Can I get a refund? [speaker001:] You would like a refund for the shipping costs or the full item to be returned and refunded? [speaker002:] Yes refund for the shipping cost [speaker001:] Yes to which thing I asked? [speaker002:] refund for the shipping costs [speaker001:] Okay, can I have your name please? [speaker002:] Joseph Banter [speaker001:] Can I have the username, email address, and order id for the account? [speaker002:] Username: josephbanter696,Email Address is josephbanter696@email.com and Order ID: 1080999484 [speaker001:] Your order has been cancelled and the amount will be refunded to you. Is there anything else I can help you with? [speaker001:] Hello, how can I help you today? [speaker002:] I wanted to check on my premium subscription and see if anything is due [speaker001:] Okay, let me look into that for you. Can I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] And can I have your account and order ID's? [speaker002:] Account ID: 2QIJAL64U8 Order ID: 4536144857 [speaker001:] Okay, let me pull up your subscription info. Okay, you have $14 due tomorrow. [speaker002:] Can I go ahead and pay that please? [speaker001:] Yes you can. Now just for the future. I'm going to send you a link to where you can look all this up yourself. Do you have access to your username? [speaker002:] Ok. Thank you. yes I have that [speaker001:] Okay then everything should be good. Is there anything else I can do for you? [speaker002:] That is all. Thank you [speaker001:] Then have a nice day! [speaker001:] good afternoon, how can I help you? [speaker002:] I would like to confirm my shipping address because i got an email with the wrong shipping address on it [speaker001:] sure, one moment please [speaker002:] ok hello? [speaker001:] sorry for the delay, would you give me your full name or account ID please [speaker002:] David Williams [speaker001:] ok, could you give me the correct shipping address [speaker002:] 0707 Brushwick Dr Baltimore, WA 64106 [speaker001:] and would also give me the current address where the order is so report what happened [speaker002:] u want the wrong shipping address? [speaker001:] yes please only need the street name adress* [speaker002:] 0718 Brushwick Circle [speaker001:] ok, before making the change I must verify the identity, could you give me 3 of the following information [speaker002:] ok [speaker001:] zidcode, telephone number, pin number, username, email, order ID or password [speaker002:] 64106 dwilliams474 dwilliams474@email.com [speaker001:] 0707 Brushwick Dr Baltimore would be the new address for shipping? [speaker002:] correct [speaker001:] all set! [speaker002:] Okay, thank you [speaker001:] a pleasure to help you have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] hello, I have an issue with my account The name on the account is spelled incorrectly, and I would like to have that fixed. [speaker001:] Okay, can I have your full name or your account ID? [speaker002:] My full name is Crystal Minh, username cm392259 [speaker001:] Okay, I will update the spelling of the name to "Crystal Minh". Is that correct? [speaker002:] Yes it is. Thank you. [speaker001:] The name in your account has been updated in the system. Is there anything else I can help you with? [speaker002:] That is all. Thank you for your help. [speaker001:] Your welcome. [speaker001:] Hello! Thank you so much for choosing AcmeBrands. How may I assist you? [speaker002:] hey interested in what it takes to get the premium membership silver right now [speaker001:] I'll be glad to help you with that! Were you wondering about how to qualify for the premium membership? [speaker002:] exactly that yes [speaker001:] Great! So our memberships may not be purchased directly. They are earned through repeated purchases. If you're Silver right now and wish to go up to Gold, you'll need $2000 in purchases within the past year, and you'll be asked to fill out a short questionnaire. [speaker002:] ohh i see [speaker001:] Is there anything more I may help you with today? [speaker002:] well thanks for making that clear probably stay as silver a while yet! no thats all thanks [speaker001:] No worries! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, there. How may I help you? [speaker002:] Hello, I'm trying to buy something on the site and it just won't take my credit card for some reason. Can you help? [speaker001:] Oh no! I'm sorry about that. I can help you with that issue. [speaker002:] Great! [speaker001:] Try entering your credit card information again. [speaker002:] ok, I just tried again and it's still saying it's invalid [speaker001:] Okay, try logging out of your account and then log back in again. [speaker002:] Ah, sadly that did not seem to help. Do you have one more suggestion to try? [speaker001:] Yes, please check the expiration date on your credit card. [speaker002:] oh, silly me! This one expired last month! I will call my bank and get a new card isssued [speaker001:] I'm glad we could solve it. Do you need anything else today? [speaker002:] That covers everything, thank you! I feel silly now! [speaker001:] Have a great day! [speaker001:] hello [speaker002:] Ugh sorry to bother you. I feel like a complete idiot lol. [speaker001:] You don't need to be sorry [speaker002:] I'm trying to log onto the site but i cant remember my username! do you think theres a way you could recover it? [speaker001:] You don't need to be hard on yourself yes there is way [speaker002:] Haha, i'm just so forgetful sometimes. [speaker001:] Please give me your full name or account id [speaker002:] Sure thing my name is Rodriguez Domingo [speaker001:] I need to verify your identity [speaker002:] Alright, just let me know what you need [speaker001:] Give me your zip code and email [speaker002:] Yeah, my email is rd382537@email.com the zip code is 66775 [speaker001:] Validation successful [speaker002:] great! [speaker001:] I will create a new username for you now [speaker002:] awesome, thank you! [speaker001:] New username: Rdomingo1 [speaker002:] thank you so much! [speaker001:] You are welcome Would that be all for today? [speaker001:] I want a refund because I changed my mind after buying the item. [speaker002:] Alright, first I need your full name please [speaker001:] Full name is Joyce Wu [speaker002:] Alright, to look up your purchase I need your username, the email tied to the account, and the order number for the item you wish to refund [speaker001:] Username: jwu86357, Email Address: jwu86357@email.com, Order ID: 3131080923 [speaker002:] Alright, and how would you like this refund? We can give you credit on your account, gift cards, paper check, or refund to credit card on file. [speaker001:] refund to credit card on file [speaker002:] Sure, and what is your account IUD? account ID* [speaker001:] Account ID: DCTOWQSL6T [speaker002:] finally, what was the price of the item? [speaker001:] 59 [speaker002:] OK, I have refunded the amount of 59 dollars to your credit card on file. Is there anything else I can do for you? [speaker001:] No [speaker002:] Have a great day. [speaker001:] Hi. How can I help you? [speaker002:] Hello, I would like to check on the shipping status for my order as I have yet to receive it [speaker001:] Ok Can you tell me your name, your account ID, and the order ID from the order? [speaker002:] Joseph Banter, 0IMIMGRFTR, 1327506601 [speaker001:] Ok, what is your username and email address? [speaker002:] josephbanter822, josephbanter822@email.com [speaker001:] Your order is still on track and on the way [speaker002:] I have been waiting 9 days for it I think it might be lost, anyway I can get it resent? [speaker001:] Yes, it can be resent Can you tell me your address [speaker002:] 4608 Brushwick Dr Brighton, NY 68632 [speaker001:] Ok, what is the brand and the type of product? [speaker002:] Michael Kors Jeans [speaker001:] Ok, the jeans have been resent [speaker002:] Thank you [speaker001:] Of course Is there anything else I can do for you today [speaker002:] That is all I needed [speaker001:] Ok, I'll end this chat now [speaker001:] Hi what can I do for you? [speaker002:] Good afternoon! I was hoping you could provide me with a little bit more information about one of your products. In particular, I was thinking of purchasing some Calvin Klein boots for work. However, I am a painter and often get paint splatter on my shoes. As such, I wanted to know how one might remove paint splatter from these particualr shoes [speaker001:] Okay I will look for an answer for you. To treat paint stain on your boots, please follow the steps below. 1. Brush off the excess paint. 2. Use a coarse brush or toothbrush to flake off the dried excess paint. 3. Apply a soapy mixture to the stain. 4. Scrape off the softened paint. 5. Ru Is there anything else I can help you with? [speaker002:] Steps 5 onward are not readable. Could you paste the remaining steps for me as well please [speaker001:] 5. Rub with detergent solution. 6. Apply nail polish remover. I am so sorry about that [speaker002:] That's okay! Thank you for your help. I assume this process can be used for any boots, including the ones I would like to purchase? [speaker001:] Yes, that is correct [speaker002:] ok perfect [speaker001:] Is there anything else I can do for you? [speaker002:] No that's everything! Thanks again [speaker001:] You're welcome, have a good day [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] So I let my kid sister stomp around in my Tommy Hilfiger boots, and she got gum on the sole. Ugh! Can you help me remove it? [speaker001:] Sure, let me see what I can find on gum removal from boots. [speaker002:] Thanks! [speaker001:] You can use a butter knife to rub peanut butter over the gum. Then after 10 15 minutes the gum should start to soften and can be scraped off. You can then clean the rest of your shoe with soap and water to remove any remaining peanut buttergum. Is there anything else i can help you with today? [speaker002:] Oh wow, that peanut butter thing really works? Awesome! [speaker001:] It sure does! [speaker002:] That's it, you've been very helpful! [speaker001:] Great, thank you and have a wonderful day! [speaker001:] Hello, how can i help you today [speaker002:] Hi. My name is Rodriguez Domingo. I am just writing to find out with your return policy consists of. What is the policy for returning items? [speaker001:] Returns depends on membership levels, Gold members get unlimited Returns. Silver members can return items purchased 6 months before. Bronze Members 90 Days Before, and 30 days for non members [speaker002:] Great, I am a silver member.. [speaker001:] Glad i could help, is there anything else i can help you with today [speaker002:] That was it for today. Thank you. [speaker001:] No problem have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I found this awesome shirt and need it now! How much is overnight shipping [speaker001:] Let's see what we can find out. One moment. Here is what I found out. Overnight shipping is a weight-based rate that does not depend on distance if you are located in the continental United States. [speaker002:] Oh ok so i guess it shouldnt be too much just for one shirt [speaker001:] For US based customers, it is $39.99 for 5 pounds or less. [speaker002:] Oh wow i was wrong... [speaker001:] 1 shirt I would assume is less than 5 pounds. [speaker002:] Well i guess if i am already spending 84 dollars on a shirt whats 40 more for shipping! [speaker001:] Honestly you would only miss out a day or two with our regular shipping. [speaker002:] Hmm good call [speaker001:] Of course it is entirely up to you. [speaker002:] Well thanks for the info [speaker001:] Of course. Is there anything else I can help you with today? [speaker002:] No thank you! [speaker001:] Thank you for your patronage and you have a wonderful rest of your day! [speaker001:] Hello, how may I assist you today? [speaker002:] Hi! I am expecting a refund and wanted to double check the status of the refund please [speaker001:] What's your full name? [speaker002:] Joseph Banter [speaker001:] Can I have your account and order IDs? [speaker002:] Order ID: 4781630481 [speaker001:] Sorry, I don't need the account ID. Can I have your username and email? [speaker002:] jb231857 jb231857@email.com [speaker001:] Okay, I found the order. The refund is in progress. [speaker002:] Would you know how long? [speaker001:] When it is complete it will be sent to you via phone call. I cannot say for sure when it will be done, unfortunately. [speaker002:] hmmm okay [speaker001:] Sorry about that. [speaker002:] Would you know if it will be returned to my credit card? [speaker001:] Yes it will be added to the initial method of payment. Can i help with anything else? [speaker002:] Oh okay. That is all. Thank you [speaker001:] I hope that answered your question. Have a great day! [speaker001:] Hi! How can I help you today?* [speaker002:] Hey, I was wondering if you had any of the Calvin Klein jeans in any larger sizes? [speaker001:] I can find this out for you, one moment. They come in a wide variety of sizes. The standard is a 36 inch in seam. However, if they are listed as empty on the website then it is not available at the moment. They are refilled at the beginning of every month! [speaker002:] Do you ever have size 3x? [speaker001:] You would have to view the website for that info. [speaker001:] Hello, how can I help you? [speaker002:] I'm trying to buy a pair of jeans but the stupid cart isn't working I try to add the jeans and nothing happens! [speaker001:] Oh no! Let's try some troubleshooting options Can you try logging in and out of your account? [speaker002:] Yeah, hold on a sec okay, I tried logging in and out but that didn't fix the problem [speaker001:] Okay, can you try refreshing the page and adding the item again? [speaker002:] Okay Nope, still not working. The jeans still won't add to the cart. [speaker001:] Hmm, can you check to see if the item is out of stock? It would say so on the bottom left hand side of the product page [speaker002:] oh man, this is so embarassing The jeans are out of stock [speaker001:] No problem! It happens all the time! Sorry to hear about that though, I was hoping it would be something else [speaker002:] Geez, I feel dumb now. [speaker001:] Is there anything else you needed? [speaker002:] Sorry to waste your time no nothing else [speaker001:] No problem! Have a great day [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello, I read in an email that I received that my subscription was removed from my account but I still want it. [speaker001:] Ok Let me help you with that [speaker002:] Thanks [speaker001:] Could I have your full name or account id? [speaker002:] Norman Bouchard [speaker001:] Let me check the system about the issue. Your subscription is still active, the email must have been a scam email. [speaker002:] Oh really. Ok great [speaker001:] You can check the sender to see that it is not from the official AcmeCorp marketing team Can I help you with anything else? [speaker002:] I will do that next time That is all thank you for the help [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] Yes...I was wondering if there was a problem because I am trying to accessmy order and the website is not responding [speaker001:] Okay, let me check that for you. Could I get your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you. I'm going to write a report to our website team so that they can work on this issue. [speaker002:] thank you [speaker001:] Could you try logging out and back in? [speaker002:] I will do this right now I just did [speaker001:] Please try going to another website so that we can rule out connectivity issues. [speaker002:] I just did and the website is up and running again....thank you so much, your solution worked!!! [speaker001:] That's great! is there anything else I can help out with? [speaker002:] nothing for me today...have a good day! [speaker001:] Have a nice day. [speaker001:] Hello, Thank you for contacting us today. How may I help you. [speaker002:] Hello, I made an order recently and the package hasn't arrived yet. I would like to know the status of it. [speaker001:] I'm so sorry to hear you havent reveived your package yet. I'll be happy to look into it for you. Could you provide me with your full name please? [speaker002:] My name is Alessandro Phoenix [speaker001:] Thank you Alessandro, I was able to pull up your account Could you also give me your Username, Email address and Order ID so I can validate the purchase? [speaker002:] My username is ap610366, my email is ap610366@email.com, and my order ID is 0215031231 [speaker001:] Thank you so much, everything looks good there. Pleasen ote that it can take up to 7 days for an item to arrive after it's been shipped. How long have you been waiting for your package? [speaker002:] Around 2 weeks [speaker001:] Oh my, well that's definitely much longer than it should take I'll be happy to reship your order. Could you provide me with your full address please? [speaker002:] My address is 2773 Brushwick Dr San Mateo, WA 17735 [speaker001:] and what was the item you purchased? [speaker002:] I purchased a Shirt from Michael Kora, a Jacket from Michael Kors, and Jeans from Guess. [speaker001:] Alright you're all set. We'll get those items out to you ASAP. Was there anything else I could help you with? [speaker002:] No, that's everything I need. Thanks a lot. [speaker001:] No problem. THank you for shopping with us. Have a great day! [speaker001:] hi! [speaker002:] Hi! I have this premium subscription shopping service and wanted to check the status of my subscription [speaker001:] sure! [speaker002:] I would like to keep the subscription and wanted to know if there is any fee due [speaker001:] ok, may I start by getting your name please? [speaker002:] Sanya Afzal [speaker001:] thanks! and your account ID and order ID? [speaker002:] Account ID: GPQGLI8ENQ Order ID: 3241944774 [speaker001:] Thanks so much! So I am showing you have $55 due roday *today was there anything else I could assist you with? I'll also email you a link so you can check this online in the future! [speaker002:] Can I pay now? [speaker001:] you'd just need to login with your username safzal sure, can I use the card on file? [speaker002:] Yes please [speaker001:] ok, that's been taken care of! Anything else today? [speaker002:] Thank you so much for your help That is all [speaker001:] you're welcome, have a great day! [speaker001:] I'm looking for info on the Calvin Klein jeans [speaker002:] What would you like to know? [speaker001:] Can you tell me what color they are? Black or blue? [speaker002:] The jeans come in both varieties. [speaker001:] Ok thank you. I really like them and was thinking about getting them. And they come in a variety of sizes too? \ [speaker002:] They come in a wide variety of waist sizes but generally a standard 36 inch lenghth. Anything else I can assist you with? [speaker001:] I think that's it. Thank you very much. [speaker002:] Thank you for reaching out! Have a Great day! [speaker001:] HI! How may I help you today? [speaker002:] I lost my two-factor authentication phoe but I want to see my shit [speaker001:] Ok, I can help with that What is your name? [speaker002:] Albert Sanders [speaker001:] Can I have your email address [speaker002:] albert4@email.com [speaker001:] I have sent you an email with a pin in it to reset your account Also I attached a link about best security practices [speaker002:] what's with all this green shit popping up [speaker001:] I am updating your account with the information Did you need help with anything else today? [speaker002:] NO THANK YOU [speaker001:] Have a good day [speaker001:] Hi. how can I help you? [speaker002:] Hi. My name is Chloe Zhang. My Order ID is 7004785666. I would like to know if my order can be upgraded to overnight delivery? [speaker001:] Sure thing, may I also have Account ID? [speaker002:] Yes. My account ID is ZQLDB2KHQX. [speaker001:] What is it's shipping status currently? [speaker002:] The shipping status is Out for Delivery. [speaker001:] Then I'm sorry, but I cannot change it now. However it is going to be delivered today anyway, which is the earliest time regardless. [speaker002:] Ok great. Thank you. [speaker001:] Anything else today? [speaker002:] No. [speaker001:] Have a good one [speaker001:] Hi, there. How may I help you? [speaker002:] Could you tell me if the Michael Kors jeans will shrink after I wash them? [speaker001:] I sure can. Let me pull up the item. [speaker002:] Thank you [speaker001:] If you wash the jeans according to the label recommendations, they should not shrink. [speaker002:] Ok. Thank you [speaker001:] Always fold them inside out and use the cold wash. You can hang-dry them, which is recommended, or you can put them in the dryer and use Normal cycle. Is there anything else I can help you with? [speaker002:] No that is all [speaker001:] Have a great day! [speaker001:] How can I help you? [speaker002:] Hi! I am so frustrated with your site because items always seem to be out of stock. When I find something that I really like, it always seems to be out of stock.... [speaker001:] I'm very sorry you are experiencing this issue. Can I please have your name and account number so I can write up a report? [speaker002:] yes, my name is Sanya Afzal and my account number is 375498. I am on the gold member level. [speaker001:] I wrote up a report and sent it to our internal team. This will help them do a better job. [speaker002:] thank you! [speaker001:] You're welcome. Is there anything else? [speaker001:] hi are you there? [speaker002:] yes Good afternoon, how can I help you? [speaker001:] I purchased an item on 2019-12-19 and I need to refund it It was a pair of guess jeans [speaker002:] Ok I understand could you give me your full name or account ID [speaker001:] David Williams [speaker002:] Could you also tell me why you want a refund to be made? [speaker001:] I just changed my mind [speaker002:] I understand, there is no problem in making the return Mr. David [speaker001:] thank you [speaker002:] could you give me your email, username and order ID please [speaker001:] davidwilliams429@email.com davidwilliams429 7259320879 [speaker002:] How do you want your refund returned? [speaker001:] credit card [speaker002:] we have the following kk. ok, one moment please Would you give me your account ID please To have the necessary data [speaker001:] I do not have it [speaker002:] oh, let me see what I can do [speaker001:] thank you [speaker002:] one moment please [speaker001:] ok Are you still there? [speaker002:] yes sorry the delay [speaker001:] ok, thank you. Just checking:] [speaker002:] How much was charged on your bill Mr. David? [speaker001:] 59 [speaker002:] Ok everything ready, sorry for the inconvenience [speaker001:] Thank you so much [speaker002:] A pleasure to help you have a nice day [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi I want to check on my order status but I can't log in I forgot my password [speaker001:] I can certainly help reset your password. Can I have your full name or account ID? [speaker002:] Sanya Afzal 608355 [speaker001:] Thank you Sanya, can I also have your username? [speaker002:] sa279827 [speaker001:] And to generate a new password, I will need your PIN or the answer to your security question. [speaker002:] Pin Number: 608355 [speaker001:] Great, here is your new password: w65znborjob [speaker002:] Great! thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] no, that's it [speaker001:] Thank you, have a great day! [speaker001:] Hello, how may I assist you today? [speaker002:] Hi. I'm trying to use the website but it is going extraordinarily slow. Can you help me with that? [speaker001:] Yes. What's your name? [speaker002:] My name is Chloe Zhang. [speaker001:] Thanks Chloe. Can you please try logging out and then logging back in again? [speaker002:] Sure give me one second to try that. [speaker001:] Sure thing. [speaker002:] Hmm. Unfortunately that didn't work. It's still very slow. [speaker001:] Can you try closing any extra tabs in your browser, and then also any other programs your computer might be running? [speaker002:] Sure. One minute. Okay. Still slow! [speaker001:] Got it. How about trying to load another website, to see if it's just our site, or if it's perhaps your internet connection? [speaker002:] Sure. Let me try that. [speaker001:] Hopefully that does the trick! [speaker002:] Oh! That fixed it! I'll have to call my internet service provider and see what's going on! Thank you! [speaker001:] I hope it is resolved for you soon. Is there anything else I can help with? [speaker002:] That was all. Thank you! [speaker001:] Excellent. I appreciate you reaching out to us. Have a great day! [speaker001:] Hi, how may I help you today? [speaker002:] Hi, the website is running really slow because I'm trying to shop on there. [speaker001:] Ok, I can help you with that [speaker002:] thanks [speaker001:] Your welcome Give me one moment [speaker002:] thank you [speaker001:] Ok, first I will notify our internal team about the issue so they can improve it immediately [speaker002:] that would be nice [speaker001:] Next, can you try logging out of your account and logging back in. This often helps improve the issue. [speaker002:] Ok i will try that. [speaker001:] Ok, let me know when you have done it please [speaker002:] I have just done it and it works, thank you for your help [speaker001:] Ok, great! Can I help you with anything else today? [speaker002:] no that was all [speaker001:] Ok, have a great day. Good Bye [speaker001:] Hello! Thank you for reaching out to us today. How can I help you? [speaker002:] Hello I would like to know the price of overnight shipping for this item [speaker001:] Sure I can find that information for you. Can I please have your name? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. Let me pull up our shipping policies really quick. Alright, Sanya. Overnight shipping is totally dependent on the weight of the item. For items 5 pounds or less it is $39.99. 10 or less is $54.99. All other items are $69.99. If you are located in Hawaii or Alaska you should add $10.00 to each of those categories, and unfortunately we do not ship outside of the United States. [speaker002:] Thank you for that information [speaker001:] Is there anything else I can help you with today? [speaker002:] no that would be all, thank you [speaker001:] Thank you and have a great day! [speaker001:] hello [speaker002:] I would like to check the status of my account as I have a shipping question [speaker001:] What is the shipping question? [speaker002:] Does my account includes free international shipping [speaker001:] Please give me your full name [speaker002:] Sanya Afzal [speaker001:] I have looked into the system but your account does not qualify for international free shipping [speaker002:] Okay, thank you for helping me [speaker001:] Further questions on this can be answered on the FAQ page I will send to you now [speaker002:] okay thank you for the link [speaker001:] Would this be all for today? [speaker001:] Hi there, Joseph Banter here. It looks like I've been charged twice for my subscription [speaker002:] I am sorry about that, let me check [speaker001:] ok [speaker002:] Can I have your account ID, order ID, and membership level? [speaker001:] FFIGK2LOJD 7282098354 Gold [speaker002:] How much extra were you charged? [speaker001:] double the amount [speaker002:] I'm sorry I can't see that, can you tell me the dollar amount [speaker001:] Not sure the exact amount the cost for subscription [speaker002:] I have refunded you 100, is there anything else I can do for you? [speaker001:] Thanks! That is it. [speaker002:] Have a good day [speaker001:] Hi how can I help you [speaker002:] I need to rerturn the Guess Boots I ordered. [speaker001:] Ok, have you recieved the package already? [speaker002:] Yes. [speaker001:] What's the reason for the return? [speaker002:] I got the wrong color. [speaker001:] And can I get your full name, user name, email address and order id [speaker002:] Is the return free? [speaker001:] What's your membership level? [speaker002:] Guest [speaker001:] How long ago was the order placed? [speaker002:] 7-06- 2019 [speaker001:] Do you still have the reciept? [speaker002:] Yes [speaker001:] Ok, then you can return it, no charge [speaker002:] Great thanks [speaker001:] Ok, let's get some info your full name, user name, email address and order id [speaker002:] Norman Bouchard normanbouchard499@email.com order number is 5805069937 [speaker001:] Do you have your user name? [speaker002:] normanbouchard499 [speaker001:] Great, just a moment. Ok, your purchase is validated, now I need your street address [speaker002:] 3366 1st Ave Jacksonville MI 33185 [speaker001:] And would you lije to return by mail, in store or at a drop off center [speaker002:] I'll go to the store [speaker001:] Ok, great, a return label will be emailed to you Just print that out and take it to the store with the product and youre all set [speaker002:] Do i present the label at the store? [speaker001:] Yes, exactly [speaker002:] Very good. Thank you. [speaker001:] Anything else I can help with today? [speaker002:] No, that is it. Thank you. [speaker001:] Ok, have a nice day [speaker001:] Hi, how can I help you? [speaker002:] Search isn't working right for me I search for shoes and get shirts [speaker001:] oh no, let's try fixing that. Can you logging out and logging back in and seeing if that fixes it? [speaker002:] okay hang on Nope, still broke [speaker001:] ok, next try clearing your cookies let me know if that fixes it [speaker002:] okay hang on again lol [speaker001:] no problemo [speaker002:] yes! that worked, thank you! [speaker001:] oh awesome! anything else I can help you with? [speaker002:] no I'm good, bye [speaker001:] bye! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I would like to know more about a product because I am thinking of buying it. [speaker001:] Certainly, I have some detailed product manuals on my shelf, so I can probably find out anything you'd like to know. What would you like to know? [speaker002:] I want to know more about a shirt Brand: Michael Kors [speaker001:] That's one of our more popular items. What questions did you have about it? [speaker002:] I want to know how wide the collar is [speaker001:] The Michael Kors shirt does have a fairly loose collar, by design [speaker002:] Okay [speaker001:] it's runs from 14 inches in the small, to 15 inches in most sizes, and tops out at 16 inches in the largest sizes Is there anything else I can help with while we're here? [speaker002:] No [speaker001:] Okay, have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I need to change the phone number on my account [speaker001:] Sure, I can help you with that. First, let me get your full name or account number [speaker002:] My full name is Crystal Minh [speaker001:] Great. For verification purposes, what phone number do we currently have for you? [speaker002:] 255 860 9320 Wait, that the correct one. The old one was incorrect and had a 4 where there should have been a 5 [speaker001:] so what was the old one? There are two number "5" in that number. [speaker002:] Oh, well, in that case maybe it is correct. My phone number should be 860-9230 [speaker001:] Also could i get your current zip code, and account username for you? [speaker002:] My current zip code is 10944 and my account username is cm758860 [speaker001:] alright I am updating your phone number on file to 255 860 9230 is this correct? [speaker002:] Yes, that is the correct phone number to have on the account [speaker001:] Alright, is there anything else I can help you with? [speaker002:] I could have sworn on an order confirmation I got it was wrong, so I wanted to make sure everything was correct [speaker001:] No problem at all. I am happy to help [speaker002:] Well, that solves all my problems then:] [speaker001:] Good to hear. Have a great day. [speaker001:] Hi [speaker002:] Hello. How may I help you today? [speaker001:] 'd like to get an extension for my subscription service payment [speaker002:] Ill take a look at this for you. May I have your name please? [speaker001:] I need a few more days to get the money Crystal Minh [speaker002:] Can I have your account ID and Order ID? [speaker001:] Account ID: IOSRAVUOO7 Order ID: 8718418282 [speaker002:] Thank you. What is your Membership level? [speaker001:] Silver [speaker002:] One moment please. [speaker001:] ok [speaker002:] Ok Crystal I can grant you that extension. [speaker001:] ok, great! thank you [speaker002:] You have 5 more days. [speaker001:] that's perfect [speaker002:] Anything else I can help you with? [speaker001:] Nope that's it [speaker002:] Great. Have a nice day. [speaker001:] Hello and welcome to AcmeCorp, how can I help you today? [speaker002:] I have been checking the website for over a month for a product and every time it is sold out [speaker001:] I'm so sorry to hear this, I'll be happy to assist you the best I can [speaker002:] ok [speaker001:] Can I have your full name. [speaker002:] Alessandro Phoenix [speaker001:] Do you happen to know the exact item name? [speaker002:] Product: Shirt Brand: Tommy Hilfiger [speaker001:] I will let our purchasing department know about this so they can have it back in stock for you. [speaker002:] Okay, thank you for that [speaker001:] You're so welcome. Is there anything else I can help you with today? [speaker002:] That is everything [speaker001:] Wonderful, have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] Why today's price is higher compared to yesterday?? [speaker001:] I will look into that, can I have your name please? [speaker002:] Sanya Afzal [speaker001:] Our pricing algorithims will often dynamically change the price of an item. This is out of my control, I am sorry you are unhappy about that. Is there anything else I can help you with? [speaker001:] Hi, what can I do for you? [speaker002:] Hi I have a question about a shirt I am considering buying [speaker001:] Okay, I can help you. What is your question? [speaker002:] it's the Guess shirt. You have it at $89 but I see it at Nordstrom for $59. What's your company policy on price matching? [speaker001:] Okay, can I have your name please? [speaker002:] Joseph Banter [speaker001:] Can I have your account ID and Order ID? [speaker002:] 6DAIKXRA4J order ID is 5199439814 [speaker001:] We do not price match, I am sorry. Is there anything else I can do for you? [speaker002:] so there's nothing that you can do? [speaker001:] No I am sorry [speaker002:] I mean I have given you guys a lot of buisness. I'm a gold member for crying out loud [speaker001:] Thank you for being a valued customer, I can offer you a discount code. WOuld you like that? [speaker002:] how much is the code good for? [speaker001:] 20% off [speaker002:] is the code good for the entire shopping cart or just one item? [speaker001:] entire cart [speaker002:] ok why don't we do that then [speaker001:] AU184 [speaker002:] ok thanks [speaker001:] Is there is anything else I can do for you? [speaker002:] that's it [speaker001:] Have a good day. [speaker001:] Hello. Can I help you with anything today? [speaker002:] Good morning, so sorry to bother you with this but I was thinking of buying a pair of jeans you had on your site? [speaker001:] No problem at all. So you are looking for some new jeans? [speaker002:] Yes! They're Michael Kors jeans that I think are listed for $99? [speaker001:] Is there anything you would like to know about them? [speaker002:] Well there's a few things. But I guess first I'd just like to know if you have a good majority of these in stock? [speaker001:] Have you tried adding them to your cart? The site will tell you if they are out of stock. Is there anything specifically I can help you with today? [speaker002:] Ah okay, well secondly I guess if say I actually had a pair of these already would you know of who I'm supposed to contact if I have an issue with them? [speaker001:] You can contact us. Customer service. Is there anyhting else I can help you with? [speaker002:] Yeah sorry, the truth is I bought these for my son and he ended up slipping on some grass outside and now there's a pretty bad grass stain on it that we can't seem to get out. I was thinking of maybe ordering another or if you had any tips on how to remove it, that we haven't tried it. [speaker001:] Oh I see. Well let me take a look for. Can I have your name please? [speaker002:] My name is Crystal Minh [speaker001:] before ordering a new pair let me give you some advice Crustal. Try using a sponge with diluted white vinegar to lightly dab the stain. Then use some paper towels to dry the spot. Then place the in the washing machine inside out. Use cold water on the washing machine. [speaker002:] Do you know how much vinegar? [speaker001:] Just a small amount diluted in some water. Is there anything else I can help you with? [speaker002:] I think that's everything actually, thank you [speaker001:] Great give that a shot. It should help you not have to buy a new pair. [speaker001:] Hello. How may I help you today? [speaker002:] Hi So I want to buy these amazing boots on your site They look so cool But the site is really slow It's so slow that I can't even use it Can you help? [speaker001:] Oh I see. Lets try a few things to see if we can get it working. Can you try a different site for me? [speaker002:] On my computer? [speaker001:] See if that one is slow? [speaker002:] Okay Okay, so I went on CNN.com And it worked fine I think the issue is with your site [speaker001:] Can you try logging out then back in? [speaker002:] Yeah So i did that But it's still super slow [speaker001:] Can you close all other tabs and programs on the computer? [speaker002:] Yeah give me a moment I have a ton of programs open Oh wow Now the website is really fast [speaker001:] Is it better now? [speaker002:] I think it's fixed [speaker001:] Oh great. [speaker002:] Yeah [speaker001:] Anything else I can help you with? [speaker002:] No that was it I just wanted to be able to use the site [speaker001:] Awesome. Have a nice day. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hello. I wanted to purchase something, but my credit card keeps getting rejected. Would you happen to know why it's considered invalid? [speaker001:] Oh no, I would happy to help. Lets try a few options. Can you please check the card to make sure the expiration date is still valid? [speaker002:] Yes, the expiration date is still valid. [speaker001:] That is good, can your try logging out and back into your account please? [speaker002:] Okay, give me one second [speaker001:] No problem, take your time. [speaker002:] Okay [speaker001:] Please let me know if that worked for you, we still have a few other tricks. [speaker002:] No, unfortunately that didn't work [speaker001:] Can you try entering the card information again? [speaker002:] Oh wait. Now it worked Thank you! [speaker001:] Great, is there anything else I may help with today? [speaker002:] No, that would be all [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how may I help you? [speaker002:] I am trying to purchase on your site but the. item wont be added to the cart when updating for some reason [speaker001:] I can help you troubleshoot this. Could I get your name, please? [speaker002:] absolutely it's Alessandro Phoenix How are you today? Staying safe I hope? [speaker001:] I'm good, thank you, Alessandro. Could you try logging out of your account and back in to see if this solves the issue? [speaker002:] I have done that it did not work for me [speaker001:] Have you checked to make sure the item isn't out of stock? [speaker002:] It look like i added it but when I update it's not there It was not when I logged on but it look like it went out of stock now feel silly thanks You slow you blow as they say [speaker001:] Okay, sorry for the trouble. Is there anything else I can help with? [speaker002:] Thank you for your time no thanks [speaker001:] Have a good day! [speaker001:] Hello, how can i help you [speaker002:] I was checking on my order please. I lost my phone I like check my account [speaker001:] Are you having issues logging in? [speaker002:] yes [speaker001:] Do you need a reset on two factor auth? [speaker002:] no I can't access my two fact auth [speaker001:] Then I will have to reset it on your account. That is the only way i can give you access to your account again. [speaker002:] ok [speaker001:] Can i get your name please. [speaker002:] Joyce Wu [speaker001:] I found your account, Joyce. Now can i get your email address [speaker002:] Wujoyce54@email.com [speaker001:] Thank you I just sent the reset code of the 2 factor auth. With it you should now be able to get into your account. I will also send you a linke about how to practice the best security measures. Can I help you with anything else? [speaker002:] will I be able to log on thru emai [speaker001:] Yes by using the code [speaker002:] After I get the link u sent [speaker001:] I sent the code in the email. [speaker002:] ok thank you [speaker001:] Have a great day! [speaker001:] Hi! How can I help you? [speaker002:] Hi! I need to return an item, can you help me with that? [speaker001:] sure, may I have your name please? [speaker002:] Crystal Minh [speaker001:] thanks, may I ask the reason for the return? [speaker002:] I got the wrong size. [speaker001:] ok, may I have your username, email address and order ID please? [speaker002:] Username: cminh730 cminh730@email.com Order ID: 3348917502 [speaker001:] thanks so much! What is your membership level Crystal? [speaker002:] I'm a bronze [speaker001:] ok, was the purchase made in the last 90 days? [speaker002:] No, I bought it in November. [speaker001:] ok, unfortunately because it has been more than 90 days we cannot accept the return. Would there be anything else I can help you with? [speaker002:] What if I ask really, really nicely? [speaker001:] I can escalate to my manager if you'd like I'd just need your phone number. [speaker002:] 625-2661 I'll look forward to hearing from them. Thanks for trying to help. [speaker001:] OK, I have let my manager know, they will give you a call. Sorry I couldn't be of more assistance! Have a great night! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I would like to confirm my address is correct on my order. Am I able to do that with you? [speaker001:] Certainly, I can help you with that I'll just need to take a look at your account, may I ask your full name to begin with? [speaker002:] Great! What do you need from me? Crystal Minh [speaker001:] Okay, I can see your account now and to get your order details, may I ask your username, email address, and order ID? [speaker002:] Great! username: crystalm914 email: crystalm914@email.com order ID 7237754671 [speaker001:] I can see your order details, it looks like the order was placed and meant to be shipped to an address at 221B Baker Street in New York City, is this correct? [speaker002:] That is the wrong address. [speaker001:] Oh, I'm sorry to hear that, but I should be able to update your information [speaker002:] Great! The correct address is: 7370 1st Ave, Newark, MI 79177 [speaker001:] do you know the status of your order? Is it "Order Received", "In Transit", "Out for Delivery" or "Delivered" [speaker002:] It says "In Transit [speaker001:] Okay, I can update your address in our systems. [speaker002:] Great Thank you [speaker001:] Okay, your order will now be shipped to your address in Newark [speaker002:] Great Thanks [speaker001:] Is there anything else I can help you with today? Oops, I hope I didn't lose you there. But it looks like everything is taken care of, so have a great day, Ms Minh [speaker001:] I just need to get my password reset [speaker002:] Sure thing. What's your name? [speaker001:] David Williams [speaker002:] What's your username? [speaker001:] dwilliams510 [speaker002:] I will need your PIN, or the answer to your security question to generate a new password for you. [speaker001:] 800227 [speaker002:] Your new password is bw54ymys1bp Can I help you with anything else David? [speaker001:] that is it thanks [speaker002:] Okay then, thanks for reaching out. Have a great night! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Yes i would like to see if i can get an extension on paying my bill [speaker001:] Yes I can help you with that. Its an extension for your subscription correct? [speaker002:] yes [speaker001:] May I have your full name and account id please? [speaker002:] Rodriguez Domingo and my account id is FRJTNPQ5KI [speaker001:] Thank you Rodriguez and may I have your order is please? [speaker002:] 0002854978 [speaker001:] Thank you and may I have your membership level please? [speaker002:] Gold [speaker001:] Great, we can do an extension. Is there anything else I may help with today? [speaker002:] great! no that will be all [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Thanks for contacting AcmeBrands! How can I assist you today? [speaker002:] Hi I am not tech savvy and your site is fighting with me. I can not seem to get through this order without my card rejecting as invalid This is a valid card [speaker001:] I'm sorry to hear. And it's not expired? [speaker002:] Nope I just got this card as a matter of fact Just activated it [speaker001:] Okay. Can you try logging out and back in? That sometimes fixes it. [speaker002:] a week ago I got a lot of credit on this card [speaker001:] I see. Did the logging out and back in fix it, though? [speaker002:] You mean log out and back in your site? No wait let me try [speaker001:] Yes. [speaker002:] Now it was saying my email was invalid but I missed the b thanks that worked it's accepting my payment now [speaker001:] Okay great! Can I help you with anything else? [speaker002:] No Thanks a bunch [speaker001:] You're welcome, have a great day! [speaker001:] Hello! How can I help today? [speaker002:] Hi...I would like to pay the subscription fee so I can keep my premium subscription going please [speaker001:] Sure! What is your full name, please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez. While I pull up your account, can you please tell me your order ID and account ID for verification? [speaker002:] my order is 7620540082 and my account id is FAHEYRMLIV [speaker001:] And how much would you like to pay today? [speaker002:] the amount to get the subscription going [speaker001:] That will be $14 today. [speaker002:] perfect...i will pay it now [speaker001:] Do you have a credit card number, or do you want to use what's on file? [speaker002:] i will use what is on file [speaker001:] Done! You're all set, Rodriguez. Can I help you with anything else today? [speaker002:] nothing else...thank you and have a good day! [speaker001:] You're welcome, and thanks, you too! [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] HI I cannot access my account anymore because I have lost the phone that I used for two-factor authentication i was hoping you could help me log into my account please [speaker001:] Okay no problem Let me help you out What's your name and account ID? [speaker002:] Albert Sanders [speaker001:] Alright Albert. And what is your PIN for your account? [speaker002:] 870109 [speaker001:] Thanks. One moment please. I am going to send you a code to your email. Make sure to keep your account safe and continue to use two-factor authorization to best keep your account secure. [speaker002:] Thank you Appreciate your help [speaker001:] No problem. Anything else I could help with? [speaker002:] No. Thank you [speaker001:] You're welcome. Have a great day, Albert! [speaker001:] hi [speaker002:] Welcome to AcmeBrands. How may I help you? [speaker001:] I want to get an ite but its overpriced compared to other competitions [speaker002:] OK. Let me see what I can do. One moment. [speaker001:] ok [speaker002:] What is your full name or account ID? [speaker001:] Rodriguez Domingo [speaker002:] I will now need your account ID and order ID [speaker001:] Account ID: SRSK0HQOB5 Order ID: 4586013998 [speaker002:] Thanks. I have verified that. Our prices are based on an algorithm that uses demand and shipping costs. I am sorry I am unable to control it. I hope you can understand this. [speaker001:] how long would this continue this would like cause customers to leave [speaker002:] While we improve, please use promo code LZMCJ [speaker001:] thanks for this. [speaker002:] Anything else I can help with? You're welcome. [speaker001:] Thank you for contacting Acme brand. May I have your name please? [speaker002:] yes i was trying to see why the website is running really slow today. It not usually like this [speaker001:] Ok, have you tried logging in and out of your account? [speaker002:] ok one sec no still doing the same thing [speaker001:] Have you tried closing out all other browser tabs? [speaker002:] yes it's still slow [speaker001:] ok lets try one more thing [speaker002:] ok [speaker001:] will you try to visit another website to see if it is slow too? try facebook.com [speaker002:] okay i seems to be working better now [speaker001:] great! is there anything else I can do for you? [speaker002:] no that would be all [speaker001:] thank you for being a customer [speaker001:] how may i help you? [speaker002:] So I was locked into my account with a phone that's now been stolen I have to re authentify with my new phone [speaker001:] i see, so you wish to reset your 2 factor authentication today, i can help you with that [speaker002:] yes thanks [speaker001:] first i need your full name to pull up your account [speaker002:] ok I'm Norman Bouchard [speaker001:] alright norman, i will need your email adress to send you the reset code [speaker002:] of course normanb1@email.com [speaker001:] alright, the reset code has been sent, i am also sending a link of best security practices to follow [speaker002:] ok thanks for making this easy for me today [speaker001:] if that has resolved your issue is there anything else i can do for you? [speaker002:] that'll be all thanks [speaker001:] have a good one! [speaker001:] hello, what can I do for you? [speaker002:] I would like to check the status of my subscription [speaker001:] Okay sure Can I have your name? [speaker002:] I got a notification that the status of my account was removed and I do want it Joyce Wu [speaker001:] Okay, I just need your name real quick. How did you find out the service was removed? [speaker002:] A mail [speaker001:] Okay, so this was a scam email. I can assure you, your subscription has not been removed. [speaker002:] really. Thank goodness I didn't click on the link [speaker001:] Yes, good job. [speaker002:] Thanks for clarifying [speaker001:] Is there anything else I can do for you? [speaker002:] That would be all [speaker001:] Have a nice day [speaker001:] Hi, how may I help you today? [speaker002:] Hey, so I can't access my account. Forgot my username [speaker001:] OK, let's help you recover your username then Can I get your full name to get started? [speaker002:] Rodriguez Domingo [speaker001:] Ok Rodriguez, I'm going to need to verify your identity as well Do you have any of the following? Zip code, phone number, email address [speaker002:] Zip code is 71788 Phone number is 096-7624 and email address is rd823861@email.com [speaker001:] Amazing! Let me fill those into our system. Great, all of those worked perfectly! Ok, your username is rdomingo1 [speaker002:] Ok great! [speaker001:] Are you able to log in now? [speaker002:] Yea, hold up a second Yup, it works now! So proud to be a gold member of AcmeBrands, you guys are the best! [speaker001:] No problem, we love serving great members such as yourself Is there anything else you need today? [speaker002:] Yea, a discount on these boots! jk, jk that's it, thank you [speaker001:] Ok, have a wonderful day then sir! [speaker001:] Hello. What can I help you with today? [speaker002:] Hi i am interested in this shirt by michael kors i want to know if there are any small left in stock [speaker001:] I can look that up for you. Can I get your name please? [speaker002:] Joseph Banter [speaker001:] Thank you Mr. Banter. One moment please. I was able to find out that if the item is listed as empty on our website then it is indeed out of stock. However, we usually get refills the second week of each month. If you back order the item it will be shipped to you at that time. Did you need further information on the item? [speaker002:] thats all thanks! [speaker001:] You are welcome. Have a good one. [speaker001:] Hello, how can I help you? [speaker002:] Hi! Can you tell me about the return policy? I was thinking of buying a few things, but I want to make sure that I can return them if they don't fit. [speaker001:] Sure. The policy on returns depends on your membership level. Gold members are allowed unlimited returns. Silver members are allowed returns for purchases made in the last 6 months. Bronze members are allowed returns for purchases made in the last 90 days. All other membrs are allowed returns for purchases made in the last 30 days. Is there anything else I can help you with? [speaker002:] Awesome! That's great. Thank you for your help. That's all. [speaker001:] Have a great day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hi, I want to find out about my delivery time. I want to change it. My shipping status is listed as delivered but I haven't gotten my order yet. Name: Joyce Wu Account ID: AHFJ6VJGLC [speaker001:] Okay. Could you provide me with your order ID? [speaker002:] Order ID: 7208646078 [speaker001:] Thank you. Give me a moment to pull up your account. [speaker002:] I want to have it delivered as soon as possible. [it doesn't matter exactly when, as long as it's soon]. [speaker001:] I understand. I am able to adjust the delivery time of your order. Would you like your order changed to this afternoon? [speaker002:] That's fine. Yes. [speaker001:] I've updated your order to a delivery for this afternoon. Is there anything else I can help you with? [speaker002:] Thanks so much, that's all, Goodbye. [speaker001:] You're welcome. Good-bye! [speaker001:] welcome, how can I help you? [speaker002:] an item I want is way overpriced [speaker001:] hmm, let's take a look at that can I have your name please? [speaker002:] Chloe Zhang [speaker001:] thanks. So, what is the issue with this price? [speaker002:] the jeans are 64 dollars and I have seen them cheaper at other places [speaker001:] so, one of our competitors advertises a lower price? can I have your account & Order IDs please? [speaker002:] Order ID: 0342796178 Account ID: DND0EGTRGP [speaker001:] I am sorry, sometimes our pricing algorithms have a mind of their own I don't have any control over that, Iunfortunately I wish that I did! hello? are you still there? [speaker002:] yes thanks anyways, can I get a promo code [speaker001:] sure. Here you go H8RHU [speaker002:] thanks [speaker001:] Is there anything else? if that is all, I will say good bye! [speaker001:] Hello, how can I help you? [speaker002:] Hi there. My wife asked me to contact you because my subscription to Acme Corp was removed from my account even though it was something we wanted. What is the current status of my account? [speaker001:] Let me check on that for you. Can you provide your full name or account ID please? [speaker002:] My name is Joseph Banter and honestly, I'm not sure what my account ID is [speaker001:] Hello, I checked our systems and it looks like your spouse may have misheard. I see that the subscription is still active. [speaker002:] Ah, okay. [speaker001:] Is there anything else I can help you with? [speaker002:] So, I shouldnt have any problems with future orders then? [speaker001:] Nope! You are all set [speaker002:] Okay perfect. Thanks. That's all [speaker001:] Have a great day! [speaker001:] Hello, thank you for reaching out to us today. How may I help you? [speaker002:] Can you tell me how much it will be to get overnight shipping? [speaker001:] Sure thing. Let me find that information for you. Alright, I believe I found what you were looking for. [speaker002:] great [speaker001:] So our overnight shipping is based on the weight of your shipment. Orders that are 5lbs or less are 39.99, 10lbs or less are 54.99 and above that are 69.99. If your re basedi n Alaska or Hawaii there is an additional $10 charge. We unfortunately do not do overnight shipping outside of the US. Was there anything else I could help you with today? [speaker002:] No that will be all today. Thanks! [speaker001:] Thank you for shopping with us. Have a wonderful day! [speaker001:] Hi! How may I help you? [speaker002:] I would like to know more about the subscription I signed up for. [speaker001:] OK! Is there anything specific you would like to know? [speaker002:] I'd like to check the status of it. [speaker001:] We can do that. I just need your full name or account ID to start. [speaker002:] XMLKCANCEH Joyce Wu [speaker001:] Perfect. Now, can I get your order ID? [speaker002:] I can't find it. [speaker001:] It seems your subscription is no longer active. Your bill of $49 was due yesterday and was never paid. Can I help you with anything else? [speaker002:] Oh shoot. Can I pay that now? [speaker001:] You can! Do you have your credit card number? If not, we can just use the card on the account. [speaker002:] Yes, go ahead and just use the card on file. I can't believe I forgot! By paying now will that reactivate it immediately? [speaker001:] It will! It should be reactivated now. Can I help with anything else? [speaker002:] No I think that will be all, thank you so much! [speaker001:] Thank you for shopping with us! Have a great day:] [speaker001:] How can I help you? [speaker002:] Hi, yes can you tell more about this Michael Kors Shirt that I am interested in? What is the fabric content? [speaker001:] We make it out of 100 natural fibers like cotton, linen, wool or a blend. Pure cotton is our most popular, to check the label on the collar should tell you before you buy. [speaker002:] What are the washing instructions for it? [speaker001:] You can throw it in the washer like normal. Although we'd like you to use color-guard. [speaker002:] Thank you. That's all I needed to know. [speaker001:] Then have a great day! [speaker001:] Hello! [speaker002:] hi! how can i help you [speaker001:] I'd like to change my shipping and delivery date [speaker002:] sure do you want to make it sooner or later? [speaker001:] later, i want to avoid paying the shipping fee [speaker002:] sure whats your name [speaker001:] Rodriguez Domingo [speaker002:] What is your account id and order id [speaker001:] Account ID: VSCIKPPDPW Order ID: 6571692896 [speaker002:] What is the shipping status please [speaker001:] out for delivery [speaker002:] the item has already shipped what is your membership level? [speaker001:] guest [speaker002:] Because the item has already shipped and you are a guest, there is nothing else i can do i'm sorry [speaker001:] nothing at all? [speaker002:] no, i'm sorry havea. good day [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Can I add another item to an existing return? [speaker001:] Yes, I can update your existing return with another item if needed. [speaker002:] Thanks. Order ID: 5571348457 [speaker001:] Can I have your name or account ID please? [speaker002:] Sanya Afzal [speaker001:] I've pulled up your account, Sanya. Can you verify your username and email address? [speaker002:] Username: sanyaafzal341 sanyaafzal341@email.com [speaker001:] Thank you. What item would you like to add to your refund? [speaker002:] Tommy hilfiger shirt for $64 [speaker001:] What was the amount of your original returned item? [speaker002:] 100 Thank you. I will return to the store. [speaker001:] Okay. I've updated your refund and the total will now be $164. You're welcome. Is there anything else I can help you with? [speaker002:] No, thanks. [speaker001:] Great, enjoy the rest of your day! [speaker001:] Hi, how can I help you? [speaker002:] Yes. I have your XYZ promo code and want to know when it expires. I'm hoping it will still be good during your spring sale! [speaker001:] Ok. I should be able to help. One moment please. Ok The promo code will expire 7 days after it was issued to you... the expiration date is printed in small font somewhere towards the bottom of the paper Does that help? [speaker002:] Sorry I did not see it. [speaker001:] No problem thats why we are here! Can I help with anything else today? [speaker002:] No but I am disappointed it will not be good for the sale where i wanted to buy a coat. [speaker001:] Also you can use the promo code on anything in store, except jewelry. If you are a gold member, they will give you another code when that one expires [speaker002:] Unfortunately I am a Bronze member. [speaker001:] I understand, they may still extend a code for you. The code probably won't work on items that already have a lowered sale price though [speaker002:] OK. [speaker001:] Can I help with anything else today? [speaker002:] Not today. thanks! [speaker001:] You're welcome! Have a great day [speaker001:] Hi, how can I help you? [speaker002:] Hello, everytime I try to buy something, it seems to be out of stock. [speaker001:] Can I have your name or account ID? I'll check up on this for you. [speaker002:] Chloe Zhang, my username is czhang72 [speaker001:] I'm going to send the purchasing department a report so they can fix this issue. [speaker002:] Thanks! It's probably a good thing this time, these jeans are pretty hideous. [speaker001:] Well that's a positive way to think about it! Anything else I can help you with? [speaker002:] No thank you, that's all. [speaker001:] Okay, have a nice day. [speaker001:] Wanted to know status of subscriptions? [speaker002:] sure! may I have your name please? [speaker001:] Alessandro Phoenix [speaker002:] Thanks, I'll also need your account ID and order ID. [speaker001:] How much do I owe to keep it active? BUGWHX3EBS Order ID: 9553621022 [speaker002:] It looks like $49 was due yesterday. Will you be making that payment or would you like me to process it for you? ok, great, I [speaker001:] No I will do it later tonight [speaker002:] ok great! I'll send you a link so you can check yourself in the future! [speaker001:] Thanks for letting me know Thanks [speaker002:] you're welcome, you can just sign into the link with your user name aphonenix1 have a great afternoon! thanks for chatting! [speaker001:] Hi, how may I assist you? [speaker002:] yes i would like to check the status of my order because it seems like there is an extra fee added for no reason [speaker001:] Sure, what's your full name? [speaker002:] Norman Bouchard [speaker001:] Can I have your account and order IDs as well? [speaker002:] My account ID is RWQ228Z9UA my order ID is 2115476277 [speaker001:] I was able to pull up your account. [speaker002:] thank you [speaker001:] What's your membership level? [speaker002:] Guest [speaker001:] Unfortunately, it doesn't seem like there is anything that can be done about the fee. We have been assigning processing fees as a result of the COVID 19 pandemic, due to issues with our supply chain. I apologize for the inconvenience. [speaker002:] oh i see it's all right [speaker001:] Is there anything else I can do for you? [speaker002:] i just wanted to know why the fee was there no nothing else needs to be done thank you [speaker001:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi the delivery time seems to be wrong with my order I am looking to wear this jean to a party where I want to impress a girl, but the delivery time seems to be later than I expect [speaker001:] Sure, I can help you with that. Would you like to upgrade your shipping speed? Or move the delivery time from morning to evening? [speaker002:] I would like to upgrade my shipping speed, though I would not like to pay much more for shipping though, as the delivery date seems to be much later than 2 weeks normal shipping here [speaker001:] Just to confirm, you would like to upgrade your shipping to overnight? [speaker002:] how about 1-2 days [speaker001:] I apologize, but overnight shipping is the only upgrade we have available. [speaker002:] all right, I guess I will take it [speaker001:] Can I please have your full name, account ID, and order ID? [speaker002:] Joseph Banter, Account ID: 3FYQAMPAQF,Order ID: 0488975496 [speaker001:] Thank you. One moment please. Can you please tell me the shipping status of your oder? order*, sorry [speaker002:] I don't know that, I am asking you to get it to me earlier oh, I see it now: it said Out for Delivery [speaker001:] Oh ok. I apologize, but since the order has already shipped, I am unable to upgrade the shipping speed. However, your order will most likely arrive today or tomorrow. [speaker002:] that is too bad but if it arrive by today or tomorrow, I will be ok with that [speaker001:] Since it's already out for delivery, it won't take long. Is that ok for you? [speaker002:] Yes, thank you [speaker001:] Great. Is there anything else I can help you with today? [speaker002:] No, that is all, thanks [speaker001:] Thank you. Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrands, how may I help you? [speaker002:] Hello [speaker001:] Hi how can I help you today? [speaker002:] I want to check the status of my account subscription was added to my account even though i do not want it. [speaker001:] It sounds like you believe this subscription was added to your account by mistake. Can you provide me your full name or Account ID? [speaker002:] Crystal Minh [speaker001:] Thank you. How did you discover that the account subscription was added to your account? [speaker002:] yes thank your help [speaker001:] Could you provide me with details on what brought this issue to your attention? [speaker002:] yes Address: 5498 2nd Ave La Fayette, WA 71184 Product: Jacket Brand: Guess Amount: $49 [speaker001:] Thank you,, however I do not need your address at this time. Can you tell me how you discovered the subscription was added to your account? [speaker002:] no thanks [speaker001:] Let me check with my system about this problem. I apologize, but it appears that this subscription was added to your account intentionally. Is there anything else I can assist you with today? [speaker002:] no thank you [speaker001:] You are very welcome, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi I had placed an order but I realized I accidentally ordered the wrong item I was hoping you could help me with the order [speaker001:] Okay, what would you like me to do for you? [speaker002:] Cancel the shipping Cancel the order if you can [speaker001:] One moment please. [speaker002:] You there? [speaker001:] Yes [speaker002:] Thank you [speaker001:] Sorry about this having to do a lot of back end work on this. It's been a busy day. [speaker002:] Oh no worries Take your time [speaker001:] How did you find out you had the wrong item? [speaker002:] When I checked the order details I haven't received the order yet [speaker001:] No worries and sorry about the wait. Cancelling an order because you placed the wrong order isn't covered too well in our manual. [speaker002:] I see. Would I be able to return the item though? [speaker001:] Yes, but it'd have to be with cause. [speaker002:] Okay. I understand [speaker001:] I can just initiate a refund for you and hopefully stop delivery, so there would be no return. [speaker002:] Thank you I appreciate your help [speaker001:] Can I have your full name? [speaker002:] Chloe Zhang [speaker001:] And your username, email, and order ID? [speaker002:] chloez06@email.com Username: chloez06 Order ID: 2572588760 [speaker001:] And how would you like your refund processed? [speaker002:] the original payment method please [speaker001:] I don't have that information, and can't go further if you don't know what you'd like So I'm going to check something else for you Chloe. [speaker002:] Thank you [speaker001:] Can I have your account ID? [speaker002:] Account ID: ZS5C28G9ER [speaker001:] Let me check something in the system for you. I'm looking at things and it seems that you're going to be getting what you expected in the first place. You didn't order the wrong item and there's no reason to cancel. [speaker002:] I ordered the wrong item. I do not need it anymore. Is there any way you can help me? [speaker001:] As far as I can tell no. You haven't received the item yet do I can't process a refund, and you made the mistake of ordering the wrong item, no one else. [speaker002:] That is kind of rude. Everyone makes mistakes [speaker001:] I'm sorry. Is there anything else I can do for you today?\ [speaker002:] That is all [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] On a recent statement I wanted to verify that the shipping was included. I got an email that implied otherwise Order ID: 6711557416 Has this shipped already? [speaker001:] I can certainly help you with that. Can I please have your full name and account ID? And can you please tell me more about the email you received? [speaker002:] Account ID: QWFGBA0SXE The email displayed an amount more than what I see in my account Like I was being charged for shipping [speaker001:] Your full name please. [speaker002:] Joyce Wu [speaker001:] Can I also have your username and email address? [speaker002:] jwu23300@email.com Username: jwu23300 [speaker001:] Thank you. Please give me a moment to review your order details. I sincerely apologize for the confusion. Please disregard the email you received. You will not be charged for shipping. [speaker002:] Ok [speaker001:] Is there anything else I can help you with today? [speaker002:] Thank you for checking into this for me [speaker001:] You are welcome. [speaker002:] Has it shipped? [speaker001:] Yes [speaker002:] Thanks for the help, have a nice day [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how can i help you? [speaker002:] The shipping seemed to jump up on my order it was supposed to be five dollars not 15 [speaker001:] I am sorry to hear about that I will try to help. When did it jump up? [speaker002:] in the email confirmation of the order after I went through the payment the order id in question is 9838222750 [speaker001:] Okay, Can i get a name first. [speaker002:] David Williams username is dw774124 dw774124@email.com is the email if you need that [speaker001:] Thank you I found your account. Can i get your account id now to verify. [speaker002:] ULLPBYHY99 [speaker001:] Everything looks good so far. Now i will consult with the system to see if valid error. Yes this appears to be an error on our end I will change the shipping price right now. I changed it back to what it is suppose to be do you need anymore help? [speaker002:] no that was all [speaker001:] have a great day. [speaker001:] Hello, how can I help you? [speaker002:] Hi! I was wondering if I could get a refund for the Guess Jeans that I purchased? I don't think I want my son walking around in them...lol [speaker001:] What seems to be the issue with them? Have they already been delivered? [speaker002:] No, they haven't been shipped yet. I just changed my mind about giving them to my son. [speaker001:] Okay, let's start the refund process. Can I get your full name or account ID? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal. Can I also get your username, email, and order ID to validate the purchase? [speaker002:] crystalm643 crystalm643@email.com 6824221538 [speaker001:] Thank you. How would you like the refund processed? [speaker002:] Back to my PayPal account please. [speaker001:] Okay, can I get your account ID to add the funds back? [speaker002:] 52AXOXUIAX [speaker001:] How much were the jeans in total? [speaker002:] 49$ [speaker001:] I have processed the $49 refund for the jeans to your account [speaker002:] Thank you! [speaker001:] Is there anything else you need? [speaker002:] Yes, how long until I receive my refund? [speaker001:] It will show up in 3-5 business days, usually sooner [speaker002:] I appreciate it! That's all I need. [speaker001:] Have a great day [speaker001:] AcmeBrands, how may I help you? [speaker002:] hi [speaker001:] Hi [speaker002:] I would like to know why the website is running so slow [speaker001:] Let me help you with that. [speaker002:] okay [speaker001:] It could be for several reasons, let me walk you through a few steps to see if we can fix it. [speaker002:] Okay, I'm all eyes [speaker001:] Can you log out of your account and then log back. [speaker002:] Done, still loading slow here [speaker001:] Ok. Could you tell me if other websites are also slow? [speaker002:] Just checked another page, loads fine [speaker001:] Could you tell me if you have any other tabs open, or any programs running in the computer? [speaker002:] I do [speaker001:] Sometimes that can make things slow. Could you close them? [speaker002:] just did, no difference yet' [speaker001:] I am sorry to hear that. There might be a problem with the servers. Let me notify the website team so that they can check it out. Would you like me to make the purchase for you? [speaker002:] Thanks for that [speaker001:] Would you like me to make the purchase for you? [speaker002:] Okay. Please do it's a boot [speaker001:] What would you like to purchase, brand and item? [speaker002:] Michael Kors [speaker001:] Would you like to use the credit card on file? [speaker002:] yes please [speaker001:] I have notified the website team and made a purchase of Michael Kors boots for you. Can I help you with anything else? [speaker002:] Thanks so much That's all for now [speaker001:] Have a good day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] I was charged for a coat that I never bought. [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Alessandro Phoenix [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] Username: ap754479 Email Address: ap754479@email.com Order ID: 6135288322 [speaker001:] Thank you Let me check the system. There was a mistake, let me correct that for you. [speaker002:] Great! Is tehre anything I need to do? [speaker001:] I apologize that you were charged, we have returned the credit to you account. No Can I help you with anything else? [speaker002:] Great, thanks! All set! [speaker001:] Have a good day. [speaker001:] Hello and thank you for being a customer, how can I help you today? [speaker002:] Hi, the item I want to buy is way overpriced compared to the competition. Can you help me find a lower price? [speaker001:] Yes I can help you with that. One moment. May I have your full name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] Okay, I have pulled up your account. You're upset because a competitor has a better price, correct? [speaker002:] yes [speaker001:] Allow me to just record that. May I have your account ID and order ID so that I can confirm the purchase [speaker002:] Account ID: PPFTKPRO1J Order ID: 8675293971 [speaker001:] I would like to extend our apologies as sometime our products experience price changes that are out of our control. Please know we strive to give you the best price possible. [speaker002:] Okay, so you're saying that the price is fixed and cannot be reduced? [speaker001:] Unfortunately yes, are you still unhappy? [speaker002:] that's okay. I'm good. [speaker001:] Ok is there anything else I can help you with? [speaker002:] that is all, thank you [speaker001:] Thank you, have a good day. [speaker001:] Hello, how may I help you? [speaker002:] Hi. I'm trying to browse the site and it is lagging so bad that the page expires before loading. Are you having issues with the site? [speaker001:] Everything seems fine on our end, if you could give me your name I could walk you through steps to troubleshoot this issue. [speaker002:] Okay, My name is Albert Sanders [speaker001:] Thanks, Albert. Could you try logging out of your account and back in and see if the site loads correctly? [speaker002:] Yep That didn't seem to help [speaker001:] Sorry for this, you could try closing other browser tabs and applications on your computer. They may be slowing the site down [speaker002:] I will try that. That seemed to work! [speaker001:] Oh, perfect. Is there anything else I can do for you? [speaker002:] No. Thank you so much! [speaker001:] Have a great day! [speaker001:] Hi I'm trying to find out more about shipping options. Is anyone there? [speaker002:] Sorry for the delay, There was a technical error on my end. [speaker001:] That's okay [speaker002:] I'm James. What exactly do you want to know about the shipping options? [speaker001:] Can you tell me the subscription service includes free shipping to out of country orders? I'm in Norway. [speaker002:] Let me check. The shipping discounts included in your membership are not limited by geography. I'm not sure if this will make your shipping free or not. You'll have to check your cart when you check out. [speaker001:] I'd like to know because I'm interested in this $74 jacket by Guess In addition to finding out if it's free, can you also tell me if it's still expedited shipping even though I'm in Norway? [speaker002:] Orders over $25 qualify for free shipping at our slowest shipping rate, which can take 5 business days for in-country orders and possibly longer for international ones.. [speaker001:] Okay, thanks for the answer. [speaker002:] I'm sorry, the FAQ was organized poorly and what I told you was incorrect It turns out that we don't ship outside the US. Again, I'm sorry. [speaker001:] Well, that's a bummer. It's okay it's not your fault personally. I appreciate you investigating that for me. [speaker002:] Do you need anything else? [speaker001:] That was it. Thanks again. [speaker002:] Have a good day. [speaker001:] Hello [speaker002:] I would like to remove an item from order because i ordered the wrong size [speaker001:] Give me your full name [speaker002:] Sanya Afzal [speaker001:] I need to be clear in the type of service you need [speaker002:] ok [speaker001:] Are you returning or you just want to remove an item [speaker002:] just want to remove an item [speaker001:] Did you order two items instead of one? [speaker002:] yes [speaker001:] Give me your account id and order id [speaker002:] Account ID: FP39YGC3CN Order ID: 2633228755 [speaker001:] What is the shipping status of your order? [speaker002:] Shipping Status: Order Received [speaker001:] What is the cost? [speaker002:] $84 [speaker001:] The unwanted item has been removed from your order [speaker002:] okay, thank you for your help [speaker001:] You are welcome.. Will this be all for today? [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi [speaker001:] Hello! [speaker002:] I was calling coz the item I was planning to buy is out of stock [speaker001:] I'm sorry about that. May I have your full name? [speaker002:] Its a Tommy Hilfiger shirt Chloe Zhang [speaker001:] I'm going to send a report to the purchasing department so they know they need to do a better job of keeping things in stock. [speaker002:] Thank you [speaker001:] I have sent the report and it should be fixed shortly. [speaker002:] Can you have it delivered when it is back in stock? [speaker001:] Sure! One moment. [speaker002:] Thanks [speaker001:] Can we use your credit card on file? [speaker002:] Yes please [speaker001:] I have placed the order. The shirt will ship as soon as it is back in stock. Is there anything else I can help you with? [speaker002:] Thats all. Thank you [speaker001:] You're welcome! Have a great day. [speaker001:] Hi! How can I help you today? Hi, are you there? [speaker002:] Hi I'd like to return the item below because it is the wrong color. It is a GUESS shirt. [speaker001:] Ok, no problem. Can I please have your account ID? [speaker002:] Username: nbouchard327 [speaker001:] That is your username, I need your full name or account ID. [speaker002:] Name: Norman Bouchard [speaker001:] Great! Can I also have your username and order ID to validate the purchase please. [speaker002:] Username: nbouchard327 Order ID: 3067823767 [speaker001:] Great, My apologies as I am also going to need the email address. [speaker002:] Email Address: nbouchard327@email.com [speaker001:] Thank you! What is your membership level? [speaker002:] Member Level: Gold [speaker001:] Great, gold members get unlimited returns! [speaker002:] Great thank you [speaker001:] Can I please have your full address? [speaker002:] 9708 Lexington Ave Monterey, TX 83815 [speaker001:] Fantastic, and do you want to process the return By mail, in store, or at a drop off center? [speaker002:] By mail [speaker001:] Great, you're all set. Is there anything else I can do for you today? [speaker002:] No but thank you [speaker001:] Awesome, we appreciate your business with AcmeCorp and have a good day! [speaker001:] Hi! How may I help you? [speaker002:] Hi. My name is Albert Sanderson. I would like to change the name on my account because there is a spelling error. On the account I am incorrectly listed as "Albert Sanders." [speaker001:] Alright! Let's verify that, may I have 3 pieces of information? Zip Code, Phone number and Email? [speaker002:] zip code is 11569. I do not have the other information. my username is albertsanders017 if that helps. [speaker001:] Order ID? [speaker002:] I do not have that. [speaker001:] A password? [speaker002:] my password is 7jyb2rN7. [speaker001:] The account has had it's name changed. Anything else today? [speaker002:] That's it for today. Thank you. [speaker001:] Have a great day! [speaker001:] Thank you for reaching out to us today. How may I help you? [speaker002:] I would like to check on my order status but i have forgot my username [speaker001:] Not a problem. Let me help you get your username recovered. [speaker002:] ok [speaker001:] Could you please provide me with your Full name or Account ID? [speaker002:] Norman Bouchard [speaker001:] Thank you Norman. I was able to pull up your account. [speaker002:] great [speaker001:] I'll need a bit more information to go ahead with this. Could you provide me with any 2 of the following details? Zip code, Phone Number or Email address. [speaker002:] 67627 184-0614 [speaker001:] Great! I was able to verify your identity. One moment and I'll provide you with your username. [speaker002:] ok [speaker001:] nbouchard1 is the username for your account. Was there anything else I could help you with today? [speaker002:] Okay, thank you for helping me out today That will be everything [speaker001:] No problem Norman. Thank you for shopping with us and I hope you have a wonderful day! [speaker001:] Hi. Thank you for contacting Acme customer support, how may I help you today? [speaker002:] I would like to have my name sewn on a shirt that I'm looking at. Can I get some info? [speaker001:] I can look into that for you. May I start by getting your full name? [speaker002:] Albert Sanders [speaker001:] Just one moment Mr. Sanders. [speaker002:] ok [speaker001:] Mr. Sanders we can definitely stitch a name onto the shirt for you. Our pricing starts at 30 cents per character. and the overall price depends upon the total number of characters. [speaker002:] Great, that sounds reasonable [speaker001:] It really is, once you hit 30 characters the pricing drops to just 10 cents each. [speaker002:] Great [speaker001:] Does that answer all of your questions today? [speaker002:] Yes, thank you [speaker001:] Thanks for shopping with Acme and have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I received an email that I had a premium subscription service, but I never signed up for it, I do not want it [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Chloe Zhang [speaker001:] Let me check the system. [speaker002:] Thanks [speaker001:] Your account does not show the premium subscription, the email must be a scam email. You can check the information from the sender, it will show it is not from the official AcmeCorp marketing team. [speaker002:] Great, that clears it up. [speaker001:] Can I help you with anything else? [speaker002:] That is all! [speaker001:] Have a good day. [speaker001:] Hello, my name is Anne. How may I help you today? [speaker002:] Hi I have a question about my subscription I signed up for a premium subscription but I think it expires soon [speaker001:] I can help you with that. What would you like to know? [speaker002:] Anyway I'm having problems paying it because I have no income right now because of the coronavirus [speaker001:] OK, can I get your name please? [speaker002:] I wanted to see when it is due and if I could get an extension? Rodriguez Domingo [speaker001:] Thank you Mr. Domingo. Please give me a moment to pull up your account. [speaker002:] ok [speaker001:] It looks as though you have a payment of $55 due today. Let me see if I can get an extension for you. [speaker002:] ok I appreciate that I'm hoping that my unemployment benefits come in soon [speaker001:] OK, sorry for the delay. An extension has been put on your subscription. I have sent you a link that will give you all the details. You will need your user name to access it. [speaker002:] ok great that's wonderful how long is the extension? [speaker001:] The details are all in the link for you, but it's usually 2 weeks. Is there anything else I can help you with today? [speaker002:] ok hopefully that's enough time thanks for your help that's it [speaker001:] You are welcome. Have a great day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi, I think I need to double-check on my shipping address [speaker001:] Let me help you with that. [speaker002:] I got this email that doesn't sound quite right, so I need to check if my package is still being sent to my address in NY [speaker001:] Could I have your full name or account id? [speaker002:] Yes, it's David Williams, silver member [speaker001:] Thank you David Could I have your account id and order id to verify your identity? [speaker002:] sure OISFLQX4FS 7676112599 [speaker001:] Thank you Let me check the system for your order. No it is not being sent to the NY address. Would you like for me to change it so that it is? [speaker002:] Yes, please [speaker001:] Ok [speaker002:] 1299 Primrose Ave La Fayette, NY 2696 [speaker001:] Your address has been changed. I apologize for the error. Can I help you with anything else? [speaker002:] No, that was everything. Thank you [speaker001:] Have a good day. [speaker001:] Hi, is this the online chat help site? [speaker002:] yes! what can i help oyou with [speaker001:] I want to know how the premium subscriptions get cancelled? I am thinking about doing some shopping for my daughter's birthday and I may need the benefits. [speaker002:] Do you want to know the status of your premium subscription? [speaker001:] I know I am bronze, but what could cancel that? [speaker002:] You may cancel your subscription anytime and will not be charged for future months. For the current month, you are still responsible for the full monthly billing amount and will continue to receive the subscription services for the remainder of this it will only be canceled if you dont cancel or pay your bill [speaker001:] Ok, so it wouldn't just cancel automatically on me? That's great, I will go ahead and see if I can find her gifts. I appreciate you checking on that for me. [speaker002:] of course do you need anything else? [speaker001:] Hello. How can I help you today? [speaker002:] Hi, I am a bit annoyed because the item i wanted to purchase has increased in price from yesterday? [speaker001:] I see. May I have your name please. Ill see if I can help out. [speaker002:] Joyce Wu [speaker001:] Can I also have your account ID and order ID? [speaker002:] Account ID: EDDAVWZ36C Order ID: 4187757818 [speaker001:] Sometimes out prices do change. I just do not have any control over this issue. [speaker002:] So, there isn't anything to be done then. [speaker001:] I can offer you a promo code if that would help? [speaker002:] Yes, that would, thank you. [speaker001:] Here is one you can use for %20 off. 3POPW Is there anything else I can help you with? [speaker002:] Thank you very much. No, this is all, thanks again. [speaker001:] Great. Have a nice day. [speaker001:] Hi, thanks for contacting Acme Brands. How can I help today? [speaker002:] Hello! I wanted to check on my order status of something I just bought but I can't get into my account because I can't remember my username. Can you help me to figure out what it is? [speaker001:] Sure thing, can I have your full name or account ID please? [speaker002:] Absolutely. My name is Sanya Afzal. My account ID is QPDRTK8Q1R [speaker001:] And can I have your zip code, phone number, or email address to verify your identity? I will need 2 of those 3. [speaker002:] My zip code is 27322, phone number is 946-1024, my email address is sanyaafzal697@email.com You can have all 3 in case you need them later. lol:] [speaker001:] Thank you! I see here your username is safzal1 Is there anything else I can help with? [speaker002:] No that was all, thank you so much for helping me. [speaker001:] You're welcome, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I need to add something to my order [speaker001:] Glad to help. May I have your full name please? [speaker002:] I forgot to add it when I ordered Joseph Banter [speaker001:] thanks Joseph. Give me a second. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] I want to add a pair of Calvin Klein jeans sure Account ID: QLT10NKKXQ Order ID: 3126201137 [speaker001:] Perfect. What is the shipping status of the order? [speaker002:] doesn't say can you do it? [speaker001:] I actually need to know the shipping status first. [speaker002:] I think it says delivered [speaker001:] Oh then it is too late. What is your membership level? [speaker002:] I'm a guest thanks anyway [speaker001:] Sorry that only Gold and Silver members can get a new shipment with no shipping fee. [speaker002:] okay I'll buy them somewhere else then, Bye [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] no [speaker001:] Have a nice day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] HI there I have an issue with my order The thing I want is out of stock Can you help me buy it [speaker001:] Okay, I can help with that [speaker002:] Great thanks! [speaker001:] Before we begin, I'll just need to bring up your account. May I ask your full name or your account id? [speaker002:] Chloe Zhang chloez16 I wanted to buy a shirt It's $89 and it's by Tommy Hilfiger [speaker001:] Okay, I can let our purchasing department know that you are looking for the item. Hopefully they can do a better job next time [speaker002:] Can you ship to me? I really want to buy the shirt I have a conference coming up where I want to wear it [speaker001:] Yes, I can place a back order into our system, and that way it will ship to you automatically as soon as we have it available Unfortunately, I can't say exactly when that would be [speaker002:] Do you have any idea Like is it 1 week? Or a month? My conference is in two months [speaker001:] I don't know exactly when it would be available, but it has usually been a matter of a week or two in the past. [speaker002:] Okay great Then it should get to me in time Please place an order for me [speaker001:] It's not 100% certainty, but it's extremely likely that you would get it on time Of course If you would like me to use the credit card that you have on file, I can set that order up for you right now [speaker002:] Yes, that's fine [speaker001:] Okay, that's all taken care of. It should now ship to you as soon as we get it in stock [speaker002:] Great thanks so much That's all I needed So thanks for your help [speaker001:] You're welcome. Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] I want to check up on my order status online. I cannot access my account because I lost my phone. [speaker001:] Okay, let me check on that for you. [speaker002:] ok [speaker001:] So there's nothing wrong with order, you just want to check on the date is that right? [speaker002:] yes I would like to know when it will arrive [speaker001:] Okay, could I get your name or account ID please? [speaker002:] Chloe Zhang [speaker001:] Could I get your account ID and order ID? [speaker002:] My username is chloezhang499 I don't have my order ID with me [speaker001:] Thank you. Did you receive an email indicating that something is wrong? [speaker002:] No, I just want to know what the status of my order is. When will it arrive and has it shipped? [speaker001:] Please hold for a moment. Could I get your email address? [speaker002:] It is chloezhang499@email.com [speaker001:] Thank you. [speaker002:] sure [speaker001:] Alright, I've checked the system and can confirm that your order will arrive on the expected date. [speaker002:] Wonderful, thanks for your help!! [speaker001:] Can I help with anything else? [speaker002:] No, thanks [speaker001:] Have a nice day. [speaker001:] hello how can i help yout oday [speaker002:] Hi so I recently purchased an item and just got the confirmation email. Problem is I only ordered one item and it's saying there's two. [speaker001:] What is your full name [speaker002:] Joyce Wu [speaker001:] What is your account id and order id please? [speaker002:] ACcount XJZOKPFMUZ Order 9138973662 [speaker001:] Thank you! Can you please tell me the shipping status? [speaker002:] But of course! Uhhh it say's delivered.... [speaker001:] What is your membership level? [speaker002:] Guest? [speaker001:] As a guest, you must wait until the item arrives and tehn you can call back right away to get a shipping label to retunr the item. [speaker002:] Oh okay. Then I'll do that [speaker001:] Is there anything else that i can help you with? [speaker002:] Just call back when it's in my hands right? [speaker001:] yep! exactly [speaker001:] Hi! How may I help you? [speaker002:] Hi...I just asked for a refund and I would like to check on the status of it It is for a pair of boots with the id number 5500974873 [speaker001:] Sure! Thanks for the number, could I also have your full name, username and email to verify? [speaker002:] My name is Nomran Bouchard, my username is normanb0 and the email address is normanb9@email.com [speaker001:] Your refund has not started online yet, but will start sometime this week and be returned to your original payment method. If not, please contact us again. Anything else today? [speaker002:] Thank you so much! Nothing else for me today...have a good one! [speaker001:] You too! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I am frustrated because many of the items on your website that I like are typically out of stock. [speaker001:] I do apologize and you mentioned many items in general correct? [speaker002:] Yes, but specifically, I am trying to find a Calvin Klein shit today [$49] *shirt* oops!! [speaker001:] Ok may I please have your full name or account id? [speaker002:] Joseph Banter [speaker001:] Just to verify today is the Calvin Klein shirt? [speaker002:] Yes, just the shirt for today [speaker001:] I am going to let our purchasing department know about this right now. [speaker002:] ok [speaker001:] Hopefully, they can do a better job so this does not happen again. [speaker002:] Okay! [speaker001:] Is there anything else I can do for you today? [speaker002:] That is all. Thanks! [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] good morning, how can I help you? [speaker002:] I order the wrong item by mistake and need to see if I can get that removed and the correct item added. [speaker001:] sure, one moment please would you give me your full name or account ID [speaker002:] Joseph Banter [speaker001:] What status is your shipment currently in? [speaker002:] Out for Delivery [speaker001:] additional to this would give me your order ID, email and username please [speaker002:] jb733664 jb733664@email.com Order ID: 1992370474 [speaker001:] ok, everything in order tell me which product you want to change [speaker002:] I want to take the Tommy Hilfiger boots off and add the Michael Kors shirt [speaker001:] all set! [speaker002:] Thank you so much. That was much easier than expected [speaker001:] a pleasure to help you Mr. Joseph [speaker001:] Hello! How can I help you today? [speaker002:] Hi! I want to find out my due date on my subscription [speaker001:] Sure! What is your full name, please? [speaker002:] David Williams [speaker001:] Thank you, David. And what is your account ID and order ID? [speaker002:] HW9IU0PFXI & HW9IU0PFXI Order ID: 0936952726 [speaker001:] Thanks! Your due date is tomorrow, and you have $49 due. Do you want to go ahead and pay that today? [speaker002:] Great thank you no thank you. I will wait [speaker001:] Okay. If you'd like to look this up in the future, I'm going to send you a link to manage your account online. You will need your username to do that. Do you know it? [speaker001:] Thanks for choosing AcmeBrands! What can I do for you? [speaker002:] Hi [speaker001:] How can I help you? [speaker002:] I would like to know if these jeans are available in a smaller size [speaker001:] Sure. What is the product in question exactly? [speaker002:] Guess jeans $74 [speaker001:] Okay. All of the sizes of jeans that we have in stock at the moment are listed. We sell a variety of widths, but the lengths are typically a standard 36-inch inseam. If the size you want is not listed on the site right now, it is likely out of stock. However, we restock at the beginning of each month, so for now, I recommend checking back then. [speaker002:] Okay, that is helpful. [speaker001:] Can I help you with anything else today? [speaker002:] That is all, thank you. [speaker001:] You're welcome, have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] Hello, the promo code I have been trying to use is coming up invalid [speaker001:] Im sorry to hear that. Lets see what we can do. May I have your name please? [speaker002:] Albert Sanders [speaker001:] Ho long ago was the code issued Albert? [speaker002:] 9 days ago [speaker001:] I see. That is why. Our promo codes are only good for 7 days after the issue date. [speaker002:] Oh I see [speaker001:] Let me check the system. [speaker002:] Can I get another one? [speaker001:] I just looked that one up and it should still be good. Let me generate you a new code. [speaker002:] Ok great! [speaker001:] Try this new one at checkout. EE5JF [speaker002:] Thanks so much [speaker001:] Anything else I can help you with? [speaker002:] That is all [speaker001:] Great. Have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] I would like to know the state of my refund because i want to add an item to my existing refund. [speaker001:] Okay. You are want to check on the status of your refund and then return another item. Is that correct? I'm sorry, I seem to have looked at that wrong. You are wanting to update your refund. Correct? [speaker002:] yes i would like to update date my refund by add a new item [speaker001:] May I have your full name or ID? [speaker002:] My name is Sanya Afzal and Order ID: 7361094047 [speaker001:] May I also have your username and email? [speaker002:] USername: sanyaafzal590 and Email: sanyaafzal590@email.com [speaker001:] Thank you. May I ask what product you are wanting to return? [speaker002:] not returning anything i am adding a new item to my existing refund of $100 [speaker001:] I apologize. What brand and product type are you wishing to add to your refund? [speaker002:] Its Okay, i am adding Product: Boots, Brand Calvin Klein, and Amount: $69 [speaker001:] Okay, you should receive your full refund within the next few business days. Will that be all for today? [speaker002:] Thank will be all for today, thank you for me helping me today [speaker001:] You're quite welcome. Have a wonderful day. [speaker001:] Hi My name is Alessandro Phoenix [speaker002:] Hello, how may I help you? [speaker001:] and I would like more about a pair of boot boots* [speaker002:] What would you like to know? [speaker001:] So specifically I want to know the material of the boots and also if the manufacturer provides a guarantee for any defects [speaker002:] Are you wanting to know if the material is waterproof? [speaker001:] yeah that is also one of my inquiries [speaker002:] Alright, we carry both waterproof and non-waterproof boots. [speaker001:] ok great [speaker002:] Our boots come in a black or brown high-end leather that is 90% black. [speaker001:] How about the guarantee? [speaker002:] Also, they are warranted for up to 12 months to be free of defects in material and workmanship, but not against normal wear and tear. [speaker001:] ok [speaker002:] Will that be all for today? [speaker001:] I will buy the boots then yeah that would be all thanks [speaker002:] Have a great day! [speaker001:] Hello [speaker002:] Hello, thank you for contacting us today. How may I help you? [speaker001:] Is there a shipping issue because I feel the cost of shipping is too high [speaker002:] I'm sorry the shipping cost seems to be a bit too high let me look into it for you. Can I please have your Full name or Account ID? [speaker001:] sure Name: Sanya Afzal Account ID: 3M6JVMRTLJ [speaker002:] Thank you, I was able to pull up your account. This is the standard shipping cost so would you like to cancel your order? [speaker001:] I see no don't cancel the order i just wanted to see why the shipping cost was so high but i guess it's just the typical thank you [speaker002:] Was there a specific action your would like to pursue in light of cancelling? Such as downgrading or seeing if we can offer a credit? [speaker001:] a credit [speaker002:] Alright, could you provide me with your Username, Email Address and Order ID please? [speaker001:] Username: safzal98 Email Address: safzal98@email.com Order ID: 1783049237 [speaker002:] Alright I was able to validate the purchase. Could you tell me the shipping status? [speaker001:] Out for Delivery [speaker002:] Alright, since the order is out for delivery I'll be oble to go ahead and give you credit back for the shipping. [speaker001:] thank you [speaker002:] Was there anything else I could help you with? [speaker001:] nothing else thank you [speaker002:] Thank you and have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Is it possible to get an extension on the premium service for gold members? [speaker001:] Let me look into that for you. [speaker002:] I need a little more time to come up with the full payment [speaker001:] I understand, could I get your name or account ID? [speaker002:] Joyce Wu [speaker001:] I'll just need your account ID and order ID, Ms. Wu. [speaker002:] CBSKJ9HXS4 6425486835 [speaker001:] Thank you. And you said you are a gold member right? [speaker002:] correct [speaker001:] We're happy to extend your account Ms. Wu. Can I do anything else for you today? [speaker002:] no that was all [speaker001:] Have a great day. [speaker001:] Hi, thanks for contacting Acme, how may I help you today? [speaker002:] Hi there. I was hoping i could add something to my existing order? [speaker001:] Certainly, I can help you with that [speaker002:] I totally forgot i needed a pair of boots! [speaker001:] May I ask your full name before we begin, so that I can find your account [speaker002:] yes, it's Joyce Wu. [speaker001:] Okay, Ms. Wu, I can see your account now I'll just need a bit more information so that I can verify your identity. May I ask your account ID and your order ID? [speaker002:] ok my Account ID is OHT3BZJRW2 AND MY ORDER ID IS 1631877565 [speaker001:] Okay, I can see your account now. Do you know if your item has already shipped? [speaker002:] I want to add the 79 dollar tommy hilfiger boots to my order it says in transit [speaker001:] Okay, that means that your original order has already left our warehouses, but I may be able to get you special treatment on your additional order for boots, depending on your membership level [speaker002:] looks like i have a silver membership [speaker001:] Excellent, that means that I can send you the Tommy Hilfiger boots right away without any additional shipping charges. I'll just go right ahead and place that order for you, since I already have your details [speaker002:] Great that's awesome [speaker001:] Glad I could help Is there anything else I can assist you with today? [speaker002:] nope that's it, thank you! [speaker001:] Excellent, have a great day, Ms. Wu [speaker001:] Ho how can I help you? [speaker002:] Yes i would like to check the status of mty account I believe i have some criedt missing $40 dollars worh worth [speaker001:] Oh ok, this is a pending refund? [speaker002:] no credit from discounts on my premium subscription It should be a subscription refund [speaker001:] Thanks for clarifying. Let me get your full name to look it up [speaker002:] Its Crystal Minh [speaker001:] The credit is showing up in your account on my end, it must be a problem with the user interface. Can you please try logging out and back in again to see if it shows up [speaker002:] ok, one sec. Okay i can see it on my end now Thank you so much [speaker001:] You're welcome, have a nice day [speaker001:] good afternoon, how can I help you? [speaker002:] Hi, I was hoping you could answer some questions for me about my premium subscription. Could you tell me the status of my bronze level subscription? [speaker001:] ok, you just want to know the status of your membership sure! would you give me your full name or account ID please [speaker002:] Thank you! I really enjoy my subscription and would like to find out if it is still active. Sure! My name is Joseph Banter. [speaker001:] I need the ID of the account, additionally it would give me your order ID please [speaker002:] Account ID is 6T4FLVGV4B and the Order ID is 9287191760 [speaker001:] ok, everything in order let's check your status. ok your account is active and its due date was yesterday. [speaker002:] Oh! Could I please pay my annual fee today? I would like to keep my subscription active if possible. [speaker001:] Then I will pass a link that goes directly to your account data so you can verify it yourself. sure! one moment please [speaker002:] Thanks so much! [speaker001:] here is the link [speaker002:] Thank you for your help, I appreciate it! [speaker001:] you only need your username and password to enter Mr. Joseph do you want to pay your membership? [speaker002:] Yes, I do, thank you. [speaker001:] ok the annual amount is 99 $ will you pay it in full? [speaker002:] Yes, please, I'd like to pay that in full today. [speaker001:] Do you have a credit card that you want to use? [speaker002:] Yep, I have it ready. [speaker001:] Or should I use the one that is already associated with your account? ok pass me the information please [speaker002:] If you could use the one already associated with the account that would be great. [speaker001:] not problem. all set Mr. Jospeh [speaker002:] Thank you for your help with everything! [speaker001:] no problem Have a nice day! [speaker001:] Hi, my name is Anne. How may I assist you? [speaker002:] I need you to check my order because my email confirmation says 2 items but I only ordered 1 [speaker001:] Let look that up for you. Can I get your name please? [speaker002:] Crystal Minh [speaker001:] Thank you Ms. Minh. Could I get your account id, order id and e-mail please? [speaker002:] Account ID: 5DQKPBR9VQ Order ID: 3033411471 crystalminh@gmail.com [speaker001:] It looks like there may be an error on our end. Do you have your shipping status? [speaker002:] delivered want to make sure i'm not charged for 2! [speaker001:] I apologize for the error, and will process a return for the extra item. Could you give me the value of the over charged item? [speaker002:] $54 I'm a gold member too [speaker001:] Thank you. One moment please. [speaker002:] thank you! [speaker001:] You are welcome. Again I do apologize for our error. Is there anything else I can help you with? [speaker002:] no i'm good, bye! [speaker001:] Goodbye. [speaker001:] How can I help you? [speaker002:] the site is stalled I have been trying to checkout for 15 minutes [speaker001:] Okay, sorry about that. Have you tried going to another site to see if it's a connection issue? [speaker002:] yeah, I have been surfing other sites while I have been waiting [speaker001:] Can you log out of your account and back in? [speaker002:] sure, one sec okay, that sped it up some I can access the cart but I can not check out [speaker001:] Can you try closing out all other tabs? Is it the site or just the cart? [speaker002:] just the cart [speaker001:] Can you refresh and then add the item back to cart? [speaker002:] okay, everything is closed out. That must have cleared it up awesome, I was just able to buy the boots [speaker001:] Is your cart updating and are you able to checkout? [speaker002:] thanks for the help, I was definitely getting frustrated [speaker001:] Is there anything else? [speaker001:] Have a good day! Hello! What's your name, and how may I help you today? [speaker002:] Hi there. It's Alessandro Phoenix here. I received my bill today and see that I was charged twice a coat that I bought for my wife last month [speaker001:] Alright, to verify your order and to help you, I'll need a few details. Could I have the Order ID and your Account ID, please? [speaker002:] Sure. My ID is HECSW6JOHA and I don't see an order ID anywhere. [speaker001:] I see, allow me to see if I can check with what you gave me. [speaker002:] Thanks [speaker001:] It seems you were overcharged, may I know how much the overcharge was? [speaker002:] Yes, $49 Okay. Great! [speaker001:] Your order has been updated to remove the extra charge. Anything else I can help you with today, Alessandro? [speaker001:] Thank you for contacting Acme Brands. How can I help you? [speaker002:] Hello I want to make an enquiry [speaker001:] Okay. Do you have question about one of our products? [speaker002:] I placed an order and would love to know if the shipping cost is included in the displayed cost [speaker001:] I can check on that for you. Can you give me your name or account ID? [speaker002:] Norman Bouchard LKJTXEWP6K [speaker001:] What is your order's Order ID number? [speaker002:] 2196461173 [speaker001:] Thank you. The total price at the bottom of the statement includes the shipping cost. [speaker002:] Oh. Okay. Thanks [speaker001:] You're welcome. Did you need a change with your order? [speaker002:] No [speaker001:] Is there anything else I can help you with? [speaker002:] That will be all [speaker001:] Okay, I hope you enjoy the rest of your day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I had a return that I sent in a few weeks ago, but the fee is still showing up on mjy bill [speaker001:] Ok Let me help you with that. [speaker002:] ok are you still there? [speaker001:] yes Sorry for the delay Could I have your full name or account id? [speaker002:] Norman Bouchard [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] normanb3 normanb3@email.com Order ID: 4976512202 [speaker001:] Thank you It looks like the refund is still in progress and the refund was initiated online. [speaker002:] ok [speaker001:] Can I help you with anything else? [speaker002:] no, that covers it thansk [speaker001:] Have a good day. [speaker001:] Hi, how are you doing today? [speaker002:] Hi, my name's David Bouchard, I made an order there, but I think there might be a problem [speaker001:] I'm sorry, what do you think is wrong with the order? [speaker002:] I know I used my regular shipping address, but I got this email that had the wrong address written in it [speaker001:] Ok, I can help change that in the system for you! What is your address? [speaker002:] 1751 1st Ave San Lima, CA 8603 but the email said that my order was going to "0751", which isn't right [speaker001:] Do you know if the order has already shipped? Also, can I please have your username, email address, and order ID [speaker002:] It says that it is "Out for Delivery". Does that mean that it's still waiting to leave your warehouse? nbouchard740 nbouchard740@email.com 8817576994 [speaker001:] It looks like we should be able to change it in time:] [speaker002:] Excellent [speaker001:] I have updated that order for you! Is there anything else I can help you with? [speaker002:] No, that should be everything. Thanks for your help. [speaker001:] You're welcome! Have a nice day. [speaker001:] Hi! How may I help you? [speaker002:] Hi! I'm really interested in these Tommy Hilfiger Jeans, How well does the color hold up to washes? Also is there a design in these jeans with ripped holes? [speaker001:] We recommend that you wash the jeans every two or three uses to preserve the color. Our most popular jeans currently have artistic rips and tears. You can check our website for the different styles. Can I help you with anything else? This chat will automatically disconnect after two minutes. [speaker002:] Ok I will look for those. Thank you! [speaker001:] No problem! Have a great day:] [speaker001:] Hello, how can I help you today? [speaker002:] yes, i would like to know what happens if i'm late on a subscription payment? [speaker001:] Happy to help, may I have your name please? [speaker002:] yes its Albert Sanders [speaker001:] thanks Albert. A late fee will be charged for any late payment for a subscription service. What is your membership level? [speaker002:] Even if your a Bronze member? [speaker001:] Yes, the fee is $2.00 per day past the monthly payment deadline. Only gold and silver members have grace period. Sorry about that. [speaker002:] oh okay, thank you for your help, hope you have a great day [speaker001:] you too! [speaker001:] when does the annual sale end? [speaker002:] Good afternoon, let me see how to help you. Are you referring to your membership status? [speaker001:] I am thinking of buying stuff... I am a gold member [speaker002:] Do you want information about our products? [speaker001:] no just when the sale ends [speaker002:] I see, one moment please. ok, the annual sale started on January 23rd and ended on January 31st. [speaker001:] thanks [speaker002:] it always starts at the beginning of each year.next year's a pleasure to help you! have a nice day [speaker001:] hi [speaker002:] How may I help you? [speaker001:] the payment method seems to be wrong, can I check the status of my order? [speaker002:] I see, you wish to change the payment method on your order? I can assist with that. May I have your full name to pull up the account? After your full name, I will also need your account id and order id, to pull up your shipment [speaker001:] I do not want to change the payment method, I want to check the status of my order, and the payment method may not be wrong but the information on it may be Name: Joyce Wu Account ID: MB2RPUTY1S Order ID: 9587414217 [speaker002:] understood, one moment while i pull up your shipment. Thank you, and do you have the status of the shipment on hand? [order recieved, in transite, etc.] [speaker001:] Shipping Status: Out for Delivery [speaker002:] Ok, it looks like the payment used was the default on file. We can change the payment method to something else if you wish, but since this order is already out for delivery, we cannot change the payment info on it at this time if you wish, I can change the payment method going forward, but as for this order, it is already en route and paid for on the default method would you like to change the payment method still, or is there something else i can help you with are you there? [speaker001:] hi give me a moment just leave it as is thanks [speaker002:] ok, having nothing else i can help you with, i wish you a nice day [speaker001:] Hi how can I help you [speaker002:] Hi, I'm trying to make a purchase but the website is running super slow any idea how to fix this? [speaker001:] Let me see. I have sent in a report about this problem Can you try logging out and back in again? [speaker002:] let me try hmm, its still running slow [speaker001:] OK now try going to a different random website and see if that's slow too [speaker002:] nope, it just seems to be this website [speaker001:] OK now try closing all other tabs and any programs running in the background. That can really slow things down some time [speaker002:] that seems to have worked thank you [speaker001:] No problem Have a nice day [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hello. I can't log into my account right now. I lost the phone I was using for two-factor authentication. [speaker001:] Sure, I can help reset that for you. Can I have your full name or account ID please? [speaker002:] Sanya Afzal I don't know what you mean by Account ID. I don't think I have one Do you want my username? [speaker001:] No problem, I was able to pull your name up by your name. Can I have your email address? [speaker002:] sure [speaker001:] I will use this address to send you a reset code. [speaker002:] safzal65@email.com [speaker001:] You should receive a reset code in that email address shortly. I am also going to send you a link to access our security best practices to ensure your account is as safe as possible. Is there anything else I can help with today? [speaker002:] Nope. That takes care of it. Thank yoiu [speaker001:] Thank you, have a great day! [speaker001:] hello [speaker002:] I never recieved my order, can you check the shipping status? [speaker001:] sure [speaker002:] I've been waiting for 9 days [speaker001:] Give me your full name [speaker002:] Sanya Afzal [speaker001:] I need to validate your purchase [speaker002:] Order ID: 8834082722 [speaker001:] give me your username and email and order id [speaker002:] Username: safzal77 Email Address: safzal77@email.com Order ID: 8834082722 [speaker001:] Validated! It seems your order is lost, since you've waited for 9 days I will order a new one for you [speaker002:] Thank you [speaker001:] I need your full address [speaker002:] 7601 Brushwick Dr San Mateo, TX 157 [speaker001:] What is the brand and type of product [speaker002:] Product: Boots Brand: Michael Kors Amount: $69 Product: Jeans Brand: Michael Kors Amount: $74 [speaker001:] Done. Expect your new order in the next 3 days [speaker002:] thanks that"s allI needed [speaker001:] would that be all? [speaker001:] Hi! How can I help you today? [speaker002:] Hi, I want to check my account status. I think a subscription was added to my account even though I don't want it. [speaker001:] Okay, I can look into this for you. What is your full name? [speaker002:] Crystal Minh [speaker001:] And how did you hear about this issue? [speaker002:] I received an email [speaker001:] Okay, it looks like we didn't send you an email about this which means it was most likely a scam email. You can check the sender and you should see that it isn't from our AcmeCorp marketing team. Is there anything else I can help you with today? [speaker002:] Ah okay, they must've been trying to get my credit card information. Nope, that's all. Thank you. [speaker001:] Exactly. There are many scams out there. Be careful! You're welcome! Have a great day. [speaker001:] Good Afternoon! [speaker002:] Hi, how can I help today? [speaker001:] Hi there. I'm reaching out to find out the status of my order. I received a notification saying that it had been delivered, but I didn't receive it. [speaker002:] Of course! Sorry to hear about that. What is your name? [speaker001:] No worries at all. My name is Joseph Banter. [speaker002:] Thanks Joseph. What is your username, email, and order ID? [speaker001:] jbanter, jbanter@gmail.com, order id: 6119837148 [speaker002:] Great, let me take a look. [speaker001:] Thank you no rush. [speaker002:] I'm checking to see if that notification was incorrect. Yes, the notification was in error. [speaker001:] Ah, ok! [speaker002:] Sorry for the stress. Is there anything else I can do? [speaker001:] Could you possibly tell me the new anticipated delivery date and also the tracking info? The boots are a present for my boyfriend, so I need them by a specific date. Don't want to show up to his party without a present:] [speaker002:] Sure How long have you been waiting for the item? [speaker001:] I placed the order exactly a week ago. [speaker002:] Ah, ok. I am going to place a new order for you then Can I plaese have your address? [speaker001:] Sure thing, its: 9899 Brushwick Dr, San Lima, WA 16206 [speaker002:] Great. What is the brand of the boots? [speaker001:] They are Tommy Hilfiger Was there an incorrect address on the order? Just out of curiosity. [speaker002:] No that was correct. Sometimes there is an issue with the delivery service. I apologize. The new order has been placed for you. Is there anything else I can do? [speaker001:] No problem at all and thanks so much for your help. I really appreciate it. That was it! [speaker002:] Great, have a nice day. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I need an extension on my subscription [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] my check hasn't been cashed yet, but i'll get the money soon! yea, it's Chloe Zhang [speaker001:] Thank you, Chloe! I truly hope I can help you with that today. One moment, please. To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] Account ID: RKDZI7GB7U Order ID: 6964968068 you'll see that i've been on time in my previous payments! [speaker001:] Certainly! Would you provide your membership level, please? [speaker002:] i'm just a guest: [ [speaker001:] I'm so very sorry, Chloe. At this time, Guest members are not eligible for subscription extensions. [speaker002:] come on! i'm a good customer, can i talk to a manager? [speaker001:] I genuinely empathize with you, and I understand your frustration. Would you kindly provide your phone number, and I'll have a manager contact you as soon as possible? [speaker002:] 032-3586 [speaker001:] I have notified our management team, and someone will reach out to you via telephone shortly. [speaker002:] i really hope i can buy enough to qualify for bronze membership one day [speaker001:] I hope so too, Chloe! Is there anything more I may help you with today? [speaker002:] being a guest is rough! eh, that's it, thanks [speaker001:] I completely understand.:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi how can I help you [speaker002:] Hi! I am trying to buy something online and my card keeps saying rejected [speaker001:] OK what's your full name [speaker002:] Rodriguez Domingo [speaker001:] Can you first try entering your card again [speaker002:] ok hold on that did not work [speaker001:] OK now try logging out and back in [speaker002:] on sec.. one that worked. thank you [speaker001:] Awesome Anything else today? [speaker002:] no thank you [speaker001:] Have a nice day [speaker001:] Good afternoon, how can I help you? [speaker002:] Hi I'm trying to use a promo code but it's not working [speaker001:] Ok, would you give me your full name or account ID please [speaker002:] Norman Bouchard [speaker001:] usually the codes last only 7 days, you could check the date of your promotion code [speaker002:] I got it 5 days ago [speaker001:] ok, It may be an error then let's check it. would indicate your level of membership please [speaker002:] Gold [speaker001:] Ok, sorry for the inconvenience with your promo code I'm going to generate a new one for you. YV2II [speaker002:] Thank you [speaker001:] Here is your new code for 20% off [speaker002:] Perfect [speaker001:] with this your problem is solved! [speaker002:] Awesome! Thanks [speaker001:] a pleasure to help you Have a nice day [speaker001:] Hi. How can I help you? [speaker002:] Hi! I was looking at buying a few gifts and wanted to know the price of your gift wrapping please [speaker001:] Sure, what's your name? [speaker002:] Joseph Banter [speaker001:] Thanks Joseph. Gift wrapping costs 4.99 for each item you purchase. However, if the item is too large it may not qualify for gift wrapping. [speaker002:] Thank you so much for the information. Will keep that in mind [speaker001:] You can write a message up to 300 characters, and if you get more than one item and want it to have a message, you will need to specify the message for each, even if they're the same. Can I help you with anything else today? [speaker002:] that is all. Thank you [speaker001:] Great, thanks for getting in touch. Have a good day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hey. I need to check my order status but I forgot my password! [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman! Would you provide your username, please? [speaker002:] NormanBouchard the security answer is Alexander if it asks. [speaker001:] Thank you. I'm unable to recover your current password, but I'll gladly make a new one for you. [speaker002:] Sounds good! [speaker001:] Okay Norman, you're all set. Your temporary password is: v7cq2yfnbkl Be sure to change it once you've successfully logged in. [speaker002:] thank you very much. [speaker001:] You're welcome! Is there anything more I may help you with today? [speaker002:] nope. have a good day! [speaker001:] Likewise! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Thank you for contacting Acme. How may I help you today? are we connected? [speaker002:] yes [speaker001:] ah, there we are What can I do for you? [speaker002:] so I wa s a size xs, but this staying at home stuff has really impacted my waist line so i need to return this jacket [speaker001:] Ohh, I'm sorry to hear that staying away from the pastries at work has shrunk you down to an xxs, has it? Well, I can definitely start up a refund for the wrong size to take a look at your account, I'll just need to gather some information from you may I ask your full name, username, email address, and the Order ID are you still there? [speaker002:] sure Chloe Zhang cz976695@email.com 9331120076 [speaker001:] Thanks, Ms Zhang. And may I ask your membership level with us? [speaker002:] silver [speaker001:] Okay, so as long as your purchase was made in the last 6 months, we can accept it as a return [speaker002:] ok great it was 1-11-20 [speaker001:] [or, if it was older than that, I would either need a receipt or the original packaging] Ah, excellent So if I could ask your address I'll send you a shipping label that you can use with that, you can either drop off the item [with its label] at a local store, at a drop-off center, or simply send it back to us in the mail [speaker002:] it is 2598 woodshore st newark, ny 37044 [speaker001:] Okay, and just one last question for our records: How will you be returning the item? In store, drop-off center, or by mail? [speaker002:] drop off [speaker001:] Okay, we're all set. Is there anything else I can help with while we're here? [speaker002:] thats all [speaker001:] Excellent. Have a great day, Ms. Zhang [speaker001:] thanks for contacting AcmeBrands, how can I help? [speaker002:] Hello, I need to get an extension to pay for my membership [speaker001:] can I have your name or account ID? [speaker002:] Crystal Minh [speaker001:] thank you. can I have your account ID? [speaker002:] SC01QAW1ZF [speaker001:] What is your membership level? [speaker002:] bronze [speaker001:] bronze members do not qualify for an extension. I'm sorry, but there's nothing I can do. [speaker002:] Nothing at all? Can I escalate this to a manager? [speaker001:] Sure, I need a phone number to call you back [speaker002:] 5403678659 or 702-0005 [speaker001:] Okay, the manager will call you back later [speaker002:] Thank you for your time [speaker001:] You're welcome! Is there anything else I can help with? [speaker002:] That is all [speaker001:] Thanks for contacting us, bye [speaker001:] Hello, how can I help you today? [speaker002:] Hi there. I am currently subscribed to your shopping service and I absolutely love it, so I just wanted to know when my annual fee is due so that I can continue to use this service [speaker001:] Sounds good, let me check into that for you. [speaker002:] Thanks [speaker001:] Could I get your name or account ID? [speaker002:] Not a problem. My name is Rodriguez Domingo And my account ID is, I believe, ZHOGFCIVNE [speaker001:] Could I also get your account ID and order ID please? [speaker002:] I just gave you my account ID but my order ID is 3216626822 [speaker001:] Oh, yes of course. Thank you for that information. Mr. Domingo the subscription fee is due today for the amount of $14. [speaker002:] Okay, can I get that taken care of with you [speaker001:] Sure. I've also sent you a link where you can check on your subscription in the future. [speaker002:] Thanks, that is very helpful Could we make the payment using the credit card that is already on file? [speaker001:] Could I first just confirm that you know your username so you can log in, in the future. [speaker002:] I actually don't remember my username off the top of my head [speaker001:] It is: rdomingo1 [speaker002:] Okay, thanks for htat [speaker001:] I'll go ahead and pay the subscription for you using the card on file. [speaker002:] That would be great [speaker001:] Okay, that's all taken care of. Can I help with anything else? [speaker002:] No, that's great. Thanks for being so helpful [speaker001:] Have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] Hello! I'd like to change my primary payment method It isn't showing up correctly [speaker001:] Sure, no problem. Can I please have your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] Do you currently have an active order? [speaker002:] Yes, a Calvin Klein jacket. [speaker001:] Has it already shipped? [speaker002:] It has not yet informed me about shipping. [speaker001:] So there is no shipping status on the order? [speaker002:] Correct [speaker001:] Thank you for clarifying. What is your new preferred method of payment? [speaker002:] Credit Card The order statement shows PayPal [speaker001:] And your current payment method is PayPal? [speaker002:] Correct [speaker001:] Before I can change your payment method, I need to verify your identity. Can you please tell me your zip code, telephone number, and PIN number? [speaker002:] Sure 418-9840 94176 is zip code PIN is 911122 [speaker001:] I've successfully updated your payment method to credit card. [speaker002:] Thank you! [speaker001:] Is there anything else I can help you with today? [speaker002:] Nope, that's it [speaker001:] Thank you. Have a great day! [speaker001:] Hello how may i help you [speaker002:] Hi, I accidentally ordered a second item that I didn't want on my order I chose the wrong size [speaker001:] You want me to take the second item off? [speaker002:] Yes please [speaker001:] Has it shipped yet? [speaker002:] I was browsing it and didn't mean to make the purchase Shipping Status: Out for Delivery [speaker001:] You want to return it? [speaker002:] One moment I guess that's the only option since it's out for delivery? My goal was to remove the second item from my order though [speaker001:] That is not possible since it is out for delivery, Can I get your name please. [speaker002:] Rodriguez Domingo [speaker001:] Now can I get your account id and order id to verify your identity [speaker002:] Account ID: 6LPX8SP3YG Order ID: 5278011093 [speaker001:] What level member are you [speaker002:] Guest [speaker001:] Unfortunately being guest. You will have to call back to process a return of the item after it arrives. [speaker002:] Ok, I probably should have called you guys sooner about this issue [speaker001:] It is okay! Do you need anything else? [speaker002:] No, that all. Have a great day [speaker001:] Have a good day as well. [speaker001:] HI, what can I do for you? [speaker002:] Hi, I ordered some jeans and I want to change the shipping to overnight. Can you help me? [speaker001:] Yes, I can help you with that. Can I please have your full name and account #? [speaker002:] My name is Sanya Afzal and my account number is ZGVFCNGGDW Are you still there? [speaker001:] Yes, I am still here, I am working to resolve your issue. [speaker002:] OK thanks [speaker001:] Do you have an order number? [speaker002:] Yeah, the order id is 230460272 [speaker001:] Great thank you. You would like this delievered tomorrow, correct? [speaker002:] Yeah if tomorrow is the fastest. I just want it as soon as possible. [speaker001:] Your order has been updated to overnight delivery. Is there anything else I can help you with? [speaker002:] Can you confirm that's the fastest possible delivery date? [speaker001:] I cannot find that answer. [speaker002:] No problem. I don't have any other questions, thanks. [speaker001:] Okay, sorry about that. [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] would like to check up on my order status but I do not have access to my account since Inn forgot my password [speaker001:] I can assist you today with recovering your password. First, can I get your full name or account ID please? [speaker002:] Norman Bouchard [speaker001:] Thank you Norman, and do you have your username? [speaker002:] no I do not i do have a pin number [speaker001:] OK, I can help recover your username as well. [speaker002:] ok [speaker001:] I will need 2 of the 3 following pieces of information: zip code, phone number, or email address. [speaker002:] zip code is 87992. phone number 828 069 4150. [speaker001:] OK, great I see that your username is nbouchard1 [speaker002:] ok [speaker001:] I won't be able to recover your password, but I can generate a new one for you. [speaker002:] ok generate a new one [speaker001:] You mentioned earlier you have a PIN can you provide that to me? [speaker002:] pin is 534493 [speaker001:] Here is your new password: ka9d744adnd Is there anything else I can help you with today? [speaker002:] thank you. that is all. [speaker001:] Thank you, have a great day! [speaker001:] Hi [speaker002:] Hello, how can i help you today [speaker001:] Hello there!!! Nice to talk to you:] I forgot my username I want to get into my account to see my shopping history but i can't can you help me [speaker002:] Yes of course, Could i get your Full Name Zip Code Phone Number and Address Listed on the account please [speaker001:] Albert Sanders 83790 002-5556 7756 Lexington Ave Brighton, WA 83790 I remember all of those! Just not my username [speaker002:] Okay your Username is asanders1 [speaker001:] oh great [speaker002:] Is there anything else i can help you with today? [speaker001:] I will try to log in right now Can you wait while I try? [speaker002:] Of course [speaker001:] I just logged in thanks you're a life saver [speaker002:] No Problem i'm glad i can help, have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] Yes. You premium service has been a life saver when I need to buyship gifts to my daughter. I want to make sure I keep my subscription active. Can you help me pay today? [speaker001:] I am sure I can you do that. May I have your full name and Account ID please? *can help [speaker002:] My full name is Rodriguez Domingo My Account ID is RS7DACFDEJ [speaker001:] Thank you, one more thing to verify your identity, may I have your Order ID? [speaker002:] My order ID is 2722913721 [speaker001:] So you would like to check your status correct? [speaker002:] The status of my Bronze subscription service. [speaker001:] Very good, so our system says your subscription is not currently active and you own $14, 3 days from now. I am sorry owe, not own, long day!@ [speaker002:] If it is not currently active, is there a past due balance or just $14 3 days from now. [speaker001:] Just $14 from a past due balance. [speaker002:] I understand about typos. Make many myself. Can I pay the $14 now? [speaker001:] Sure let's do that. Give me one moment to enter this. Would you like to use a new credit card or use the one we have on file? [speaker002:] The one of file is fine. [speaker001:] And there we go. You are all set. Is there anything else I can help you with today? [speaker002:] I'm done. Thanks! [speaker001:] You have a wonderful rest of your day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello, I would like to know how to remove a stain from a shirt that I am interested in [speaker001:] Sure! Can I get your name please? [speaker002:] Chloe Zhang [speaker001:] Thanks, Chloe. Let me get that information for you. Alright if you are dealing with a stain and it is fresh and wet you simply want to rinse in cold water and immediately wash it. If the stain has dried it is harder. You'll want to soak the shirt in cold water for half an hour. After that scrub the ar Sorry I got cut off let me repeat that. After that scrub the area with a dish washing liquid with a toothbrush. Then wash again with cold water. Is there anything else I can help you with today? [speaker002:] Ok, great. Thank you for that That is all [speaker001:] Thank you and have a great day! [speaker001:] The shipping cost is too high for me. [speaker002:] Hello, how many I help you today? I'd be happy to help with that. Can you give me your account ID? [speaker001:] HB0J0CCVCE [speaker002:] Thank you, and can you give me your username, email, and order ID so I can pull up your purchase? [speaker001:] nb946009,nb946009@email.com,7038937030 please waive the fee. [speaker002:] Looks good, thank you, and can you give me the delivery status of your order? [speaker001:] In Transit [speaker002:] Ok great, I can go ahead and get that fee waived for you. [speaker001:] Thank you. [speaker002:] Ok, you should be getting a refund for that shortly. Is there anything else I can help with? [speaker001:] no [speaker002:] Great, enjoy the rest of your day! [speaker001:] Hello. I am trying to get my order as soon as possible and would like to change my shipping details. Can you help me with that? [speaker002:] Sure, I can help with that. Can I get your full name or Account ID? [speaker001:] My name is Albert Sanders, my Username is asanders370@email.com [speaker002:] I have successfully pulled up your account. In order to verify your information, I will need your Account ID and Order ID. [speaker001:] Well my promo code is being declared as invalid. Order ID is 7659027959 The code is only 8 days old, so Im sure it cant be bad by now. [speaker002:] Our promo codes usually are only for 7 days. Can I get your membership level? [speaker001:] Bronze [speaker002:] Thank you for your valued service. Here is a new promo code for 20% off. NP6C2 [speaker001:] Thank you. I really appreciate your help. [speaker002:] Did you still want to upgrade that order to faster shipping? [speaker001:] No. That was a mistake. I am sorry about that. Have a great day. [speaker002:] No problem. Have a great day as well! [speaker001:] Hi! Thank you for contacting AcmeCorp. How can I help you today? [speaker002:] I bought some jeans from you and I got a really bad grass stain in them. I wondered if you had any idea how to remove that? [speaker001:] Yes, Let me look that up for you [speaker002:] Sorry, I haven't bought the jeans yet. I was looking at them but my son always gets bad stains in them. I don't want to buy them without knowing if it will come out. [speaker001:] While the grass stain is still fresh, take a household sponge and soak in vinegar and lightly dab the stained area. Dry with a paper towel and repeat the treatment as needed until the stain comes up Then turn the jeans inside out and wash as usual Generally wash cycle should be on the cold water setting [speaker002:] Oh, that doesn't sound too tough. Thanks [speaker001:] You are welcome Any other questions today? [speaker002:] No, thanks [speaker001:] Thank you for contacting us today! Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hey, thanks for helping me. [speaker001:] No problem, happy to assist. [speaker002:] I want to make sure of something in my order, because I got an email that confuses me. [speaker001:] Oh no, what was in the email? [speaker002:] So I ordered the Guess jacket for $74, but the email I got says $84. Was that a glitch, maybe? [speaker001:] Maybe an extra charge. Did you upgrade shipping? [speaker002:] Mmmm, nope! [speaker001:] Lets look into this may I have your full name and account ID? [speaker002:] Yeah sure, Alessandro Phoenix [speaker001:] Thanks Alessandro, may I have your order Id? And account id? [speaker002:] Order ID: 9228783166 Account ID: KURYRMM94F [speaker001:] Thank you. Let me check the system quick. May I have your membership level please? [speaker002:] Sure thing, it's Gold. [speaker001:] I can remove the extra fee, how much were you overcharged? 10 dollars correct? [speaker002:] Sounds about right, yes. That's what the email says, anyway! [speaker001:] I do apologize for that and I have credited it back to you. Is there anything else I may help you with today? May I help you with anything else? [speaker002:] That's it for today, thanks! [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi! How may I help you today? [speaker002:] Hi I want to return the Michael Kors jacket because it had a stain on it [speaker001:] Oh no! I am so sorry. Can I have your name? are you still there [speaker001:] Hello How can I help you? [speaker002:] Do you know when this item will be in stock? Product: Jacket Brand: Tommy Hilfiger Amount: $54 [speaker001:] I will be glad to find out for you. Could I have your full name or account id? [speaker002:] Chloe Zhang I don;t have an account ID [speaker001:] Thats fine. I don't know when the item will be in stock, but I will notify the Purchasing Department know about this so that they will look into it. [speaker002:] ok that would be great [speaker001:] Is there anything else I can help you with? [speaker002:] no that's it thank you [speaker001:] Have a nice day Goodbye [speaker001:] hi I want to buy a ton stuff I'm going to a fancy dance party But my budget is tight and I don't want to pay for shipping Will my shopping cart qualify for free shipping hello??? can I have free shipping? I want to buy a lot of things [speaker002:] hi, sorry system problem [speaker001:] oh okay [speaker002:] ok let me help you. one moment please [speaker001:] okay do you need any info from me? [speaker002:] Ok, the items in your cart will have free shipping with a shipping time of five business days if the total pre-tax cost exceeds $ 25.00. [speaker001:] Oh great yes my order is way over that amount i love to shop lol [speaker002:] Don't worry, knowing your name is enough [speaker001:] Huh?? i don't think that i told you my name but maybe i forgot lol [speaker002:] just to be able to refer to you with your name ^^ and I'm glad we can help you solve your problem. [speaker001:] i am so focused on my shopping yes thanks for your help i am happy to get the free shipping [speaker002:] not problem! a pleasure to help you [speaker001:] i don't need anything else [speaker002:] enjoy the party have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] I signed up for the premium subscription and I would like more time to be able to use it. I need more time to get the money to purchase the item I would like. [speaker001:] Okay, can I have your full name, account ID, and order ID? [speaker002:] Alessandro Phoenix IVETKGZPEM 1848236339 [speaker001:] And which level of membership do you have? [speaker002:] Bronze [speaker001:] I'm afraid that as a Bronze member, you are not eligible for a subscription extension. I'm very sorry. [speaker002:] Can I speak to a manager please? [speaker001:] Sure, I can have a manager call you. Can I have your phone number? [speaker002:] 949-3610 [speaker001:] I've notified a manager, and they will contact you very shortly. [speaker002:] Ok, thank you! [speaker001:] Do you need anything else? [speaker002:] That is all [speaker001:] Okay, I hope everything gets sorted out. Have a nice day. [speaker001:] Hello, how can I help you? [speaker002:] I see that my address is not correct. The number is off by one [speaker001:] I'd be glad to help, can I please have your name and account number? [speaker002:] Sanya Afzal and I don't see an account number [speaker001:] Thanks Ms. Afzal, can you please verify the current address on file? [speaker002:] 7204 Woodshore St is what's showing but it should be 7205 [speaker001:] Thanks for that. And to protect your account, can I please have your zip, username and email address? [speaker002:] 43850 sa606264 and sa606264@email.com [speaker001:] Thanks so much. So, they correct address is 7205 Woodshore St? [speaker002:] yup cool, thanks [speaker001:] I've updated your address. Is there anything else? [speaker001:] Hi, I'm James. How can I help you today? [speaker002:] hi, my name is joyce. the shipping cost was way too high id like a refund [speaker001:] Would you like a slower shipping speed, or would you like to cancel the order? [speaker002:] cancel it completely [speaker001:] I can do that for you. First, I need your full name, or your account ID, Joyce. [speaker002:] YHTA5RKXO1 [speaker001:] Now I need your username, email address, and order ID, to validate the purchase. [speaker002:] order id is 4813977354 jw690184@email.com [speaker001:] And your username? If you don't know it I can recover it for you. [speaker002:] jw690184 [speaker001:] And what is your order's shipping status? [speaker002:] never mind. my problem has been solved, im done here [speaker001:] Are you certain? I'm happy to help with anything you need. [speaker002:] yup, its solved [speaker001:] Goodbye then, have a good day. [speaker001:] good afternoon, how can I help you? [speaker002:] Yes I am checking on the status of my refund [speaker001:] ok, one moment please would you give me your full name or account ID [speaker002:] I am Sanya Afzal the refund should be processed in my name [speaker001:] additional to this would you give me the order ID, email and username [speaker002:] 4345334738 sanyaa59 is my username I've been checking but I can't remember what mop i used can you tell me please [speaker001:] only missing your email, if you can pass it to me to verify the order [speaker002:] sanyaa59@email.com How is your day going? [speaker001:] Pretty good thanks, I hope yours is the same. I'll tell you the relevant information now the status of your return is in progress and the payment method is online. [speaker002:] It's going good I am hungry it's past my lunchtime here I have to view that online you cant tell me I have given you my information to verify who I am [speaker001:] I hope you do not last long without eating, you have to keep your defenses high at this time. [speaker002:] True I will eat soon thanks [speaker001:] Yes, making the payment method online to your credit card. the process will not last more than a week [speaker002:] Wheres my refund [speaker001:] is currently being processed [speaker002:] ok i guess [speaker001:] that will be all Miss Sanya a pleasure to help you [speaker002:] yes that's it thanks for the info [speaker001:] stay save [speaker001:] Hi! How may I help you today? [speaker002:] Hello, my cart is not updating when I add items to it. I want to purchase something. [speaker001:] I am so sorry that is happening. Let me help with that Can you just try and add it to your cart again [speaker002:] I tried. But it still isn't updating. [speaker001:] Ok, How about trying to log out of your account and then back in [speaker002:] I tried that, It did not work either. [speaker001:] Can you look on the left hand bottom part of the page, is the item out of stock? If it is out of stock it also will cause this issue [speaker002:] No, it's in stock. [speaker001:] Ok, the last thing I can try to do is make the purchase for you I need your card information including the expiration date and what item you are trying to purchase [speaker002:] My card is a Visa Its number is 123456779 And the expiration is 1122 The items is Guess Jeans for $64 [speaker001:] Ok, I have made that purchase for you Is there anything else I can help with today? [speaker002:] No, thanks for your help. [speaker001:] You're Welcome! Have a great day [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi I want to know how much for my subscription bill is due My name is Sanya Afzal [speaker001:] Perfect. Thank you, Sanya. Let me get your account pulled up. Alright can I get your Account ID and Order ID as well please? [speaker002:] Account ID: V814PYWFON Order ID: 1838239147 [speaker001:] Perfect. Thank you. Let me pull your subscription up here. Okay, your subscription is still active, but the due amount is 55 dollars and is due today. [speaker002:] Ah okay I will pay that [speaker001:] In the future if you'd like to look this information up yourself you can do so by accessing your account at the following link. Sure. I can get that paid for you. [speaker002:] Okay, thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] Nope, that is all. Thanks! [speaker001:] Thank you and have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hello. I was hoping to manage my shipment. [speaker001:] Sure, could I get your full name, please? [speaker002:] My name is Crystal Minh. [speaker001:] thanks, Crystal. What were you trying to change? [speaker002:] I just need to change the order because I ordered the wrong item. [speaker001:] Okay, do you have the shipping status? [speaker002:] I do. It just says Order Received. [speaker001:] Okay, great. I'll also need your Username, Email, and Order ID. [speaker002:] Username: crystalminh027 Email Address: crystalminh027@email.com Order ID: 9357979393 [speaker001:] What were you trying to change about your order? [speaker002:] I just ordered the wrong item and need to change the order. [speaker001:] I set it up so you can log in and change the pending order. [speaker002:] Thank you so much! [speaker001:] Is there anything else I can do for you? [speaker002:] That was it Thank you! [speaker001:] Have a good day! [speaker001:] Hi! How may I help you today? [speaker002:] Hello! My name is David Williams. I'm hoping to save on the shipping fees. Could you help me move my shipping date? [speaker001:] Sure, I can look into that for you. What is your shipping status [speaker002:] It's out for delivery. I'm still hoping it could be moved to next week. [speaker001:] I'll take a look. What is your account id and order id [speaker002:] My account ID is RKDNLFSXDY and order ID is 2412723256. [speaker001:] What is your membership level? [speaker002:] Guest [speaker001:] I do apologize but I will not be able to move the date for you. The package will be at your door step any minute now. Was there anything else I could help with today? [speaker002:] Can I deny the package? I'm not at home to receive it. [speaker001:] That is your choice. If you do, it will be returned to us and we will issue a refund when we receive the package back [speaker002:] Is possible not issue a refund once you receive the package and just send it out again? I've been stuck in another state due to the pandemic. Won't be able to be home until next week. [speaker001:] No that isn't possible. The system will automatically refund once it is received. You will have a place a new order. That should be better for you as you can place the order when it is best for you [speaker002:] ok thank you for your help [speaker001:] You're Welcome! Have a great day [speaker001:] Hello, how may I help you today? [speaker002:] hi I want to find a shipping issue I had Found the cost of shipping to be high [speaker001:] Can you please tell me your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] Thank you. Is this about an order you already placed? [speaker002:] yes it is The shipping fee is quite high [speaker001:] Can you please provide me with your username, email address, and order ID so that I can pull up your order? [speaker002:] higher than usual alessandrophoenix504@email.com alessandrophoenix504 Order ID: 2072284329 [speaker001:] Do you know the current shipping status of your order? [speaker002:] it says out for delivery [speaker001:] Unfortunately, I am unable to make changes regarding your shipping cost because the order is already out for delivery. However, I am able to refund you the $8 shipping fee. [speaker002:] That's better Thanks for that [speaker001:] Your refund of $8 has been processed. You are welcome. Is there anything else I can help you with today? [speaker002:] No. That's all [speaker001:] Thank you. Have a great day! [speaker001:] Hi, is this jacket dry clean only? [speaker002:] Hello, it is not dry clean only. We use high quality fabric in our materials, so you can wash and dry them in a typical washer and dryer! [speaker001:] Great! It is a little inconvenient when one is not machine washable. [speaker002:] I highly agree! Especially with everything happening right now, you may not even be able to find one that is open! Anyway, is there anything else I can help you with? [speaker001:] Do they come in different colors [speaker002:] Hello, I would have to direct you to our website, as our stock is very dynamic. If you do not see the color you like, I suggest checking back at the end of the month, when we refill the stock [speaker001:] That's alright. I actually want it in red if you have it. But if not, I'll get this. [speaker002:] That sounds great! Is there anything else I can help you with? [speaker001:] this is good. thank you [speaker002:] Have a great day! [speaker001:] Hi! [speaker002:] Hi! How can I help you today? [speaker001:] I need to change my order, I'm getting it as a gift, and my wife doesn't want one of the items: [ [speaker002:] Okay, no problem! I can help with that. Let's start with you giving me your full name, account ID, and order ID. [speaker001:] Rodriguez Domingo W5ASYM8HOM And the order number is 1178283559 [speaker002:] Okay, and what is the shipping status on your order? [speaker001:] Hm, the website says order received. I guess it must have showed up today. [speaker002:] No, order received means it hasn't shipped yet which means we can still update it! So that is good news. What is your membership level? [speaker001:] Oh, great! Can you take the jeans off? I'm a Gold Member. [speaker002:] Sure, we can cancel the jeans. What was the cost of that item? [speaker001:] They were $79. [speaker002:] I have refunded the cost of the jeans and cancelled that item. Is there anything else I can help you with? [speaker001:] No, that's all I needed. Thanks so much! [speaker002:] Great! You're welcome. have a great day. [speaker001:] Hello! How can I help you? [speaker002:] Hi, I have been calling you with no reply so far. My charge has not been reversed yet Despite having complete the refund process [speaker001:] Sure, I'd be happy to help with that! May I have your name please? [speaker002:] Sure Joseph Banter [speaker001:] Thanks, was this from a previous purchase? [speaker002:] Yes, that is correct [speaker001:] Ok, can you tell me how much the credit was supposed to be? [speaker002:] $94 [speaker001:] OK, I'm really sorry this took so long, here is a promo code in the amount of $94 to credit you [speaker002:] Ok perfect, thanks for your attention [speaker001:] Is there anything else I can help with tonight? you're welcome! [speaker001:] Hello! How may I help you? [speaker002:] I was wanting to get more information on my subscription, I think I'm in danger of losing it. I need to know how much more I owe on it. [speaker001:] Oh no! Let me help you. May I have your full name or account ID? [speaker002:] Account ID: DQJTS9CXCZ [speaker001:] THank you! You are wondering your due amount? [speaker002:] Yes please [speaker001:] Okay! May i have your full name and order ID please? [speaker002:] Joseph Banter 0354918937 [speaker001:] Thank you! Your subscription is due three days from now And it is $49. [speaker002:] May i go ahead and pay that now please. [speaker001:] Of course. Would you like to use the credit card we already have on file? [speaker002:] Yes, that's fine [speaker001:] It has been paid. Is there anything else I can help you with? [speaker002:] No that is all. Thanks for your help! [speaker001:] Have a great day [speaker001:] Hello. How may I help you today? [speaker002:] Hi, I was wondering if you could tell me whether the items in my cart qualify for free shipping I have the calvin klein jeans, guess jeans, and tommy hilfiger boots [speaker001:] Sure If your cart total is more than $25 before tax, which it sounds like it is, then you do qualify. [speaker002:] oh awesome thank you! [speaker001:] Is there anything else I can help with? [speaker002:] no that was all [speaker001:] Great, thanks for reaching out. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] My subscription was turned off and I'm not sure why. I would still like to be an active user. [speaker001:] Well I am sorry to hear that. Let's see if we can get this rectified. [speaker002:] Okay, great! [speaker001:] Just so I am clear, your subscription was mistakenly removed and you would like it back correct? [speaker002:] Yes I was the Member Level: Gold [speaker001:] Fantastic, may I have your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] Do you recall how you received notice about this? Was it an email? [speaker002:] My spouse notified me. Not sure how he found out. He didn't tell me. [speaker001:] I see, well I am looking at your account and it still says Gold status. That is what you wanted correct? Perhaps they misheard something on the news. [speaker002:] Yes, that is correct. Maybe it was a misunderstanding then. [speaker001:] I will go ahead and make sure it has been reinstated just in case, one moment. [speaker002:] Great. Thank you [speaker001:] Ah there we go, you are definitely Gold status for use *sure If you don't mind, go into your account and doublecheck, I will be happy to wait [speaker002:] Okay. From what I can see, it looks like it says Gold. [speaker001:] Fantastic! You are all set. Apologies for the wait. Is there anything else I can help you with today? [speaker002:] That is it. Thank you! [speaker001:] Excellent, have a great rest of your day! [speaker001:] Hello, how can I help you today? [speaker002:] HELO HELP I'm locked out since I can't two factor authenticate [speaker001:] I can help you reset it. What are your full name and email? [speaker002:] Norman Bouchard I don't have my email though [speaker001:] Okay, I can use your PIN or the answer to your security question instead. [speaker002:] Ahmed like Amhed Johnson from the Legion of Doom [speaker001:] Okay, we are sending a link to reset to the email on file. I am also going to send a link for best practices regarding the security of your account. [speaker002:] ok [speaker001:] Can I help with anything else? [speaker002:] thank you for that no thats it [speaker001:] You're welcome. Have a great day [speaker001:] Hi, what can I do for you? [speaker002:] Hello, I would like to know how I can get a premium membership as I am thinking of purchasing some items [speaker001:] Okay, can I have your name pleasE? [speaker002:] Joyce Wu [speaker001:] Membership cannot be bought directly. Rather, they are earned through repeated purchases over a period of time. Bronze membership is given to any customers who have made over $500 worth of purchases in the last year. Silver membership is given for $1000 worth of purchases in the past year. Finally, Gold members are from $2000 of purchases and a short questionnaire. Does this answer your question? [speaker002:] Oh ok, I see Yes it does [speaker001:] Can I help you with anything else? [speaker002:] That is all [speaker001:] Okay, have a nice day [speaker001:] hi [speaker002:] Welcome to AcmeBrands. How may I help? [speaker001:] an item I bought is way over priced compared to the competition [speaker002:] OK. Let me see if I can help with that. One moment. May I have your full name or account ID [speaker001:] Norman Bouchard Account ID: CF1NAH8HJN [speaker002:] Thanks, I have pulled up your account. I also will need your order ID now [speaker001:] Order ID: 3696741580 [speaker002:] Thanks for the info. I apologize that our prices were not good compared to the competition. We use a computer algorithm that I have no control over. It varies based on seasons and demand [speaker001:] do you price match or give me a discount on this order [speaker002:] As a valued customer, I will provide you with a promo code. Please use code STUEH Anything else I can help with? [speaker001:] Hi! How may I help you? [speaker002:] Hi I want to learn status of my Order [speaker001:] Okay! May I have Account ID, Full name and Order ID to verify? [speaker002:] 09NRYPY0SV My name is Sanya Afzal Order ID: 3337184284 [speaker001:] May I have your username and Email? [speaker002:] I can not remember my username [speaker001:] What about your order are you trying to check? [speaker002:] I want to learn shipping time [speaker001:] What does it currently say for you? [speaker002:] What is shipping date? [speaker001:] It has not yet shipped out, it should by this week. If not please call us again. [speaker002:] ok thank you [speaker001:] Anything else today? [speaker002:] no have nice day [speaker001:] Have a good one! [speaker001:] haiii [speaker002:] Hi! How can I help you today? [speaker001:] you from [speaker002:] Sorry, I'm not sure what you mean what problems are you experiencing today? [speaker001:] stuff shopping stuff [speaker002:] Sure thing, are you having issues with an order, a purchase, or something else? [speaker001:] yes i want to know about the subscribtion payment details. information about the stuff [speaker002:] Okay, I can help you with that! Can I have your name, account ID, and order ID [if known]? [speaker001:] name crystal minh 2659 2nd Ave La Fayette, TX 8362 Name: Crystal Minh Phone Number: 623-6750 Member Level: Silver [speaker002:] Thank you for providing this information! I think I've found the subscription you are asking about. It looks like you do not currently have an active subscription because the due date of your subscription is today. [speaker001:] Hello What a problem [speaker002:] Hi, are you asking if there is a problem with your subscription? Or something else? [speaker001:] Crystal Minh 623-6750 2659 2nd Ave La Fayette, TX 8362 Verify please [speaker002:] Thank you! I have verified your identity and found your account. What can I help you with, Crystal? [speaker001:] ok bye I am leave the sure the page [speaker002:] Goodbye, and have a nice day! [speaker001:] Thank you [speaker002:] No problem. Let me know if there is anything else I can help you with! [speaker001:] Hi, thanks for contacting AcmeBrands. How can I help you? [speaker002:] I need to change my shipping because I accidentally ordered the wrong thing. Is that possible? [speaker001:] Sure, I'd be happy to assist you with that. [speaker002:] Okay [speaker001:] What specifically did you want to change, were you wanting to upgradedowngrade the shipping level? [speaker002:] Well, I don't want what I ordered anymore. Can we turn the delivery around? [speaker001:] Did you accidentally order two of the same item instead of one? [speaker002:] Nope, I ordered a shirt when I meant to order a skirt. [speaker001:] Ok, give me one second here. [speaker002:] Okay. I guess what I'm asking is, is it possible to change the wrong item in my shipment? [speaker001:] Sure thing can I start by getting your full name or account ID please? [speaker002:] Yeah, it's Sanya Afzal [speaker001:] Thanks. Can you tell me what your order status is showing as far as shipping? [speaker002:] Let me check. [speaker001:] Order received, in transit, etc [speaker002:] Oh my, you're not going to believe this. I should have looked outside before contacting you. It's delivered. [speaker001:] No worries. Can I get your username, E-mail address, and order ID please? [speaker002:] sanyaafzal681, sanyaafzal681@email.com, and 7175592794 [speaker001:] Thanks. So you want to change that shirt to a skirt, correct? [speaker002:] Yeah [speaker001:] Ok, your order has been updated, so you should be receiving the correct item shortly. [speaker002:] Cool! What should I do with the shirt? [speaker001:] When you receive the skirt it should contain a self addressed postage paid envelope that you can use to send it back. [speaker002:] Perfect! Thank you so much. [speaker001:] You're welcome! Can I help you with anything else? [speaker002:] No, that's all. [speaker001:] Excellent. Have a fantastic day! [speaker001:] Hi, how may I help you today? [speaker002:] I'd like to return something [speaker001:] I can help with that, could I start by getting your full name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] HI Rodriguez, can you tell me more about what you need to return? [speaker002:] The shirt I bought has a stain on it [speaker001:] Sorry for that, but I can help return it. Could you provide me with your username, email, and order ID so I can verify the purchase? [speaker002:] Username's rd924121, rd924121@email.com, order ID is 0646934557 [speaker001:] Great, I see your purchase here. What is your membership level? [speaker002:] I'm at gold [speaker001:] Great, you can return that right away. I'll need your full address for the shipping label. [speaker002:] Nice. My address is 8993 Woodshore St San Mateo, TX 4495. What do you mean by shipping label? [speaker001:] You will need to print out the shipping label [speaker002:] Oh okay [speaker001:] Would you like to send it by mail, in store, or at a drop off location? [speaker002:] I prefer by mail [speaker001:] Ok, your return is ready. Is there anything else you need today? [speaker001:] Hello How can I help you? [speaker002:] Hello, i cannot get into my account as i forgot my password [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Sanya Afzal safzal70 [speaker001:] Thank you Is safzal70 your username? [speaker002:] Yes [speaker001:] Thank you Do you have your pin number? [speaker002:] 832299 [speaker001:] Thank you I cannot retrieve your old password but I can generate a new one. Your new password is m3a4yu42d0f [speaker002:] Okay thank you very much [speaker001:] Is there anything else I can help you with? [speaker002:] No That is all, thank you [speaker001:] Have a good day. Goodbye [speaker001:] Hi, how can I help you? [speaker002:] Hey can you check on an order for me. I found an extra fee added for no reason. [speaker001:] Sure, can I have your name, account ID, and order ID? [speaker002:] Name: Rodriguez Domingo Account ID: 1MOI8FBNWM Order ID: 3795676317 [speaker001:] According to the system, the fee is valid. Can I have your membership level? [speaker002:] Gold [speaker001:] Okay, as you are a gold member we can remove this fee. [speaker002:] o.k. great [speaker001:] How much were you overcharged? [speaker002:] 12.95 Thank you so much for your help. That's all I needed. Have a nice day! [speaker001:] You're welcome, have a nice day [speaker001:] Hi! How can I help you today? [speaker002:] Hello, I have a promo code and was wondering when I can use it? [speaker001:] Sure, one moment. [speaker002:] Thanks [speaker001:] Promo codes are good for 7 days from the day they are issued. The expiration date is printed in small font on the bottom of the paper. [speaker002:] Ok great [speaker001:] I hope this answers your question! [speaker002:] It sure did thank you [speaker001:] Great, is there anything else you need help with today? [speaker002:] That is it [speaker001:] Fantastic, have a good day! [speaker001:] A subscription was added to my account which I didn't order [speaker002:] Hello. I will do my best to help you. [speaker001:] OK [speaker002:] What is your full name? [speaker001:] Alessandro Phoenix OK [speaker002:] What is your membership level? [speaker001:] Guest OK Can we resolve subscription issue? Are you still there? [speaker002:] One moment please. [speaker001:] OK [speaker002:] This seems to be a company error. Can I offer you a credit? [speaker001:] OK [speaker002:] Is there anything else I can help you with? [speaker001:] No, thanks! [speaker002:] Have a wonderful rest of the day. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I wanted to try and get more info on a product it was a jacket by tommy hilfiger [speaker001:] I would be happy to look into this. Are you looking at just one item? [speaker002:] yes [speaker001:] Do you have specific question about the jacket? [speaker002:] well if it comes in any other colors, how the sizes fit [speaker001:] The jacket does come in few different colors and the size runs little small according to reviews.. [speaker002:] great thanks for the information [speaker001:] Do you have anymore questions for me? [speaker002:] do you know what material it is made out of? [speaker001:] Yes the outside is made with synthetic materials and the inside is lined with cotton. It is a very nice jacket. [speaker002:] alright, i appreciate the help [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker002:] thats it for my questions [speaker001:] Thank you. Take care. [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] I need to return an item because it's the wrong color. My name is Joyce Wu [speaker001:] I'm sorry that you received the wrong color. I'll pull up your account. Can you provide me with your username, email address and the order ID for the item? [speaker002:] Email Address: jw844554@email.com Order ID: 3151370991 Username: jw844554 [speaker001:] Thank you. What is your membership level with us? [speaker002:] Bronze [speaker001:] Do you still have your receipt? [speaker002:] I thought it was blue. My eyes are terrible. YES I have my receipt [speaker001:] Sometimes screens don't show the true color of items and you're surprised when you see it in person. It happens. You can make the return if you provide me with your mailing address for a return lable. [speaker002:] 8221 1st Ave San Mateo, MI 69810 [speaker001:] Will you be returning it by mail, in store or to a drop off center? [speaker002:] mail [speaker001:] Alright, you're all set Joyce. You should be receiving the shipping label by email shortly and you can send it back to us by mail. [speaker002:] Thank you, that's all I needed. [speaker001:] Is there anything else I can help you with? [speaker002:] no have a nice day [speaker001:] You're welcome. I hope you enjoy your evening! [speaker001:] Hi! How may I help you? [speaker002:] I want to buy some boots but my credit card keeps getting rejected. I've tried twice, but it's not working. [speaker001:] Let's try some things to see if it will be fixed. Could you try logging back in and out of your account, and then trying to buy it again? [speaker002:] Sure, give me a few secongs. *seconds Nope, that didn't work. [speaker001:] What is the expiration date of your credit card you are using? [speaker002:] It's still valid. I cheked when I tried the first two times. [speaker001:] Alright, I can purchase it for you. May I have your item you want, credit card number and expiration date please? [speaker002:] I want the Michael Kors boots. Credit card # is 5555 6666 7777 8888. Expiration date is 042022 [speaker001:] It's been ordered, anything else for you today? [speaker002:] Nope. Thank you so much. I can't wait to get my boots. [speaker001:] Have a great day! Hope you like them. [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Yes i noticed a subscription was added to my account even though i never wanted it and to see about the $40 refund if this is true [speaker001:] Sure thing, I'll happily look into this for you. Could you provide me with your Full name so I can pull up your account please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you Alessandro. May I ask how you heard about the subscription being added? [speaker002:] from a friend [speaker001:] Let me look into it, one moment please. Alright, after looking at your account no subscription was added. Your friend may have misheard or misunderstood the unformation. Was there anything else I can help you with today? [speaker002:] okay, thank you and that will be all [speaker001:] Thank you and have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] What are some benefits of membership? [speaker001:] We have some great benefits! As a member, you'll be invited to the annual holiday extravaganza where you'll find an open bar and free flights from anywhere in the United States. Bronze members will save on shipping fees and promo codes. Silver member Are there any other questions I can answer for you today? [speaker002:] That sounds awesome! Nothing else. [speaker001:] Great! I am so happy I could help you today. Have a great day! [speaker001:] hello [speaker002:] Hi, I'm hoping you can help me with something silly I seem to have completely forgotten my password. I can't even find the envelope I kept it in [speaker001:] Lols.. Not really silly Let's resolve it Give me your Full name [speaker002:] Sanya Afzal I think I'm a silver member there [speaker001:] What is your username? [speaker002:] ohh, shoot, I think that was in the envelope, too [speaker001:] Give me your zip code and email address for identity verification [speaker002:] my zip code is 67742 I don't know which email address is associated with that account, but I do know the answer that I gave to a security question. Will that work, instead? [speaker001:] do you have a phone number? [speaker002:] 583-5213 [speaker001:] Verified Your username is Safzal1 Let's go back to password recovery [speaker002:] okay [speaker001:] Give me your PIN number [speaker002:] I never signed up for a PIN, but my security answer is Ahmed [speaker001:] Good. New password: 5kwfxkzd5ex [speaker002:] Ah, thanks, I'll use that with my username to get into my account That's all I needed [speaker001:] you are welcome have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] I need access to my account but I lost my phone and can't use the 2 factor authentication [speaker001:] I am sorry to hear that. Let's see what we can do about that. May I have your full name or account ID? [speaker002:] i don;t have that but my user name is josephb2 [speaker001:] Ok I have pulled up your account, can you give me an email address? [speaker002:] josephb2@email.com [speaker001:] I am going to send a reset code to that email address. Also for the future, I am including a link that will keep you informed on best practices for security in the future. [speaker002:] thanks [speaker001:] The reset code will give you access to your account and you can make all the changes you need from there. [speaker002:] ok great [speaker001:] You are most welcome! Is there anything else I can help you with today? [speaker002:] no thanks [speaker001:] Fantastic, well you have a great rest of your day! [speaker001:] Thank you for being an AcmeBrands customer! How may I help you? [speaker002:] Hi, can I add one more item to an order I placed? The order ID is 5945282115 [speaker001:] Let me see what we can do! May I have your full name to pull up your account? [speaker002:] Albert Sanders [speaker001:] Thank you. May I have your account ID and order ID as well? [speaker002:] RSEX2AWF4F account id 5945282115 order id [speaker001:] Great! Do you know the shipping status of your order? [speaker002:] it's in transit, so I understand it would have to be a seperate shipment [speaker001:] Okay. What membership level do you have? [speaker002:] i'm a guest [speaker001:] I'm sorry, I can't add to your order since you are a guest. You'll have to start a new one on your own. Is there anything else I can help you with? [speaker002:] so I can't place the order via chat? [speaker001:] That is correct, only premium members can do that. [speaker002:] oh okay thanks anyways [speaker001:] I'm sorry I couldn't be of more help. Have a nice day. [speaker001:] Hello, thank you for contacting AcmeBrand. How can I help today? [speaker002:] Hi. My name is Chloe Zhang. I would like to update the address on my account. It seems my street number is off by 1 digit. [speaker001:] Sure, I can help with that. Can you provide the current address on file? [speaker002:] 8083 Lexington Ave, Monterey, WA 31445 [speaker001:] To update the address, I will first need to verify your identity. Can you provide 3 of the following: zip code, phone number, PIN number, username, password, email address, or order ID from a previous order. [speaker002:] zip code is 31445, pin number is 48545. User name is czhang53, email is czhang53@email.com That is all the info I have. [speaker001:] Great now can you confirm the new address as it needs to be confirmed on your account? [speaker002:] 8082 Lexington Ave [speaker001:] Your address has now been updated on your account. Is there anything else I can help you with today? [speaker002:] no thank you [speaker001:] Thank you and have a great day! [speaker001:] Hi, am I connected? I just have a quick question [speaker002:] sre whats up [speaker001:] I'm thinking about a premium subscription, but I just wanted to know what the process is for cancelling? [speaker002:] sure let me check [speaker001:] Are we still connected? [speaker002:] sure sorry! You may cancel your subscription anytime and will not be charged for future months. For the current month, you are still responsible for the full monthly billing amount and will continue to receive the subscription services for the remainder of this [speaker001:] Ah, that sounds reasonable And that was all I needed, the general, info. Thanks [speaker002:] great havea. good day [speaker001:] Hello, how can I help you? [speaker002:] I wanted to check what all i've boughten from you but I can't get in unchecked the save username thingy and now I don't remember which one i use [speaker001:] Okay, so you need help recovering your username? [speaker002:] I think so yes [speaker001:] Okay, I will need your full name. [speaker002:] I'm sanya afzal [speaker001:] I will need 2 of the following information items: zip codephone numberemail address [speaker002:] sa568599@email.com la fayette 55650 [speaker001:] Great, looks like your username is safzal1 Is there anything else you need today? [speaker002:] ok great was trying something completely different No thanks for helping me! [speaker001:] Glad we fixed the issue, have a nice day. [speaker001:] good morning, how can I help you? [speaker002:] I was charged for an order I never bought [speaker001:] I understand, let me check one moment please [speaker002:] My name is Crystal Minh [speaker001:] alright, let's check that. additional to this would give me your order ID, email and username please [speaker002:] Order ID: 0559099330 Email Address: crystalminh560@email.com Username: crystalminh560 [speaker001:] let me check the system to verify the error. indeed it was a mistake, forgive the inconvenience caused tell me how much the bill was to return the payment [speaker002:] $79.00 [speaker001:] all set Miss Crystal [speaker002:] Thanks so much [speaker001:] a pleasure to help you [speaker002:] That's all I needed [speaker001:] have a nice day [speaker001:] Hi, thanks for contacting AcmeBrands, how can I help you? [speaker002:] Hello, I need to check and see if my subscription is active. Can you see if my payment went through? [speaker001:] Sure, I can help you with that. Can I get your full name please? [speaker002:] Crystal Minh [speaker001:] Thanks, give me one second here to pull this up. [speaker002:] Sure. [speaker001:] Can I get your Account ID and Order ID as well please? [speaker002:] Account ID: BELUVSVORX Order ID: 4068474878 [speaker001:] Thanks. It looks like your subscription is still active, but there is an amount due of $14 which is due tomorrow. [speaker002:] Can you charge my payment method on file for that amount now? [speaker001:] Sure thing. First though, I'm going to send you a link so you can check on your status in the future. [speaker002:] That's great. Thank you! [speaker001:] So the link I'm sending is to login to your account. Do you know your username? Are you still there? Your username in case you don't have it on hand is: cminh1 Now, I can change the payment method for you. What is your current payment method? Are you still there? I'm going to have to end the conversation here if you are no longer active. [speaker001:] Hi, there. How may I help you? [speaker002:] Hi, my name's Albert Sanders, gold member I made an order there, but it looks like I'm going to need to cancel it for a refund [speaker001:] Okay, Mr. Sanders, I can assist you with that. Is there anything wrong with the item you purchased? [speaker002:] No, everything's fine. I just changed my mind, and I hope to cancel it before it ships [speaker001:] Okay, may I have your Username, email address, and Order ID #? [speaker002:] as155297 as155297@email.com 5373558605 [speaker001:] How would you like to receive your refund: gift card, credit added to your account, credit card, or paper check? [speaker002:] to my credit card would be good [speaker001:] May I have your Account ID? [speaker002:] PEUGLZ4EN0 [speaker001:] What is the dollar amount of your item? [speaker002:] $69 [speaker001:] Okay, you're all set. Is there anything else I can do for you? [speaker002:] No, I think that was everything. Thanks for your help [speaker001:] Have a great day! [speaker001:] Hello and welcome to AcmeCorp, how can I help you today? [speaker002:] I got laid off because of that stupid virus!!! Money is so tight righ tnow. I want to keep my premium subscription though [speaker001:] So sorry to hear that. Would you like to pay the upcoming bill on that? Or did you need an extension? [speaker002:] I need an extension like more time to pay [speaker001:] Yes, I'll be happy to help you with that, this virus sure is a menace! Can I have your full name? [speaker002:] Chloe Zhang [speaker001:] And next, can I have your account ID and order ID to verify your identity? [speaker002:] Just a second. I have to find it. I know I have it written down somewhere... Account ID: PWLHINGNXN Order ID: 9181134864 [speaker001:] Great you're all verified. May I ask your membership level? [speaker002:] Bronze [speaker001:] I'm sorry, for our Bronze and Guest members, we cannot offer complimentary extensions. [speaker002:] Are you serious?!? [speaker001:] As it's because of the virus, I would be happy to escalate this to a manager. [speaker002:] That's a TERRIBLE way to treat your customers while we are in an emergency!!! Yes, I want to speak with your manager [speaker001:] I know, I personally cannot give you the extension, but I'm sure our manager will because of the circumstances. [speaker002:] Okay, we'll see [speaker001:] Can I have your phone number so the manager can call you back? [speaker002:] 421-0108 [speaker001:] I have notified our manager. They should be giving you a call soon and I'm sure they'll be happy to give you the extension. Is there anything else I can help you with today? [speaker002:] No, that's al *all [speaker001:] Wonderful, hope you have a wonderful day! [speaker001:] Hi, and thanks for choosing AcmeBrands! How can I help you today? [speaker002:] Hi, I want to find out about gift wrapping my items. Like the cost etc [speaker001:] I'd be happy to assist you with that. Let me check that information for you. Gift wrapping is $4.99 per item. However, it may not be available for oversized items. You can add up to 300 characters as a message on your purchase, but must specify a separate message for each item to be gift wrapped, even if it is a repeat. [speaker002:] Is that per address? [speaker001:] Is there anything else I can help you with? It is $4.99 per item purchased, when available. [speaker002:] I have 3 items but they're going to the same address so what would the total be? [speaker001:] The total for gift wrapping would be $14.97. [speaker002:] I want them wrapped separately [speaker001:] They will be wrapped separately. [speaker002:] what if they all were wrapped in the same box? [speaker001:] We only wrap individual items separately. [speaker002:] are you sure? my friend got hers wrapped in the same box and she said it was cheaper [speaker001:] I'm afraid we only wrap separately. [speaker002:] can you double check? they did it for her. can you ask your supervisor? [speaker001:] I have double checked, and my information shows that it is fixed at $4.99 per item. I will escalate this to my manager. [speaker002:] thank you! [speaker001:] Is there anything else I can help you with? [speaker002:] how will I find out the answer? [speaker001:] The manager will contact you. [speaker002:] you didn't even ask my name! how will they notify me? [speaker001:] I will pull up your account so that it is on record. What is your full name? [speaker002:] Albert Sanders [speaker001:] Your account has been pulled up. Can I help you with anything else today? [speaker002:] what phone number do you have for me? [speaker001:] I am unable to see that information, but my manager will have access to your full account. [speaker002:] how? I'm a guest [speaker001:] Guest simply means that you do not have a paid membership, but you still have an account in our system. [speaker002:] 811-2214 please add this number to my account. what you are telling me does not make sense. thank you! I don't have high hopes of getting a call though. [speaker001:] You will, I assure you. Have a nice day! [speaker001:] hi how can i help you [speaker002:] I would like to check the status of my subscription because it was removed from my account. [speaker001:] What is your full name or account id [speaker002:] Joyce Wu [speaker001:] can i have your account id and order id? [speaker002:] Account id: AW133545 Order id: 149449 [speaker001:] Your subscription is active but you have 55 dollars due today Do you need anything else? [speaker002:] Okay i would like to pay that now [speaker001:] APologies you do not owe anything. This link will let you check your status [speaker001:] welcome! how may i help? [speaker002:] Hi, can you confirm the shipping date of my order. My email says something then what I thought i was getting. [speaker001:] you know, that happens sometimes. let me check for you. what is your name please? [speaker002:] Albert Sanders [speaker001:] can I have your account & order IDs please [speaker002:] WB6PGYR7ZV Order ID: 8944730828 [speaker001:] ok let me check the order now that the system has found your account. what is your username & email please [speaker002:] albertsanders183 albertsanders183@email.com [speaker001:] OK, as I suspected, that email was nonsense, and your order should arrive as expected sorry about that is there anything else? [speaker002:] thank you for verifying [speaker001:] no problem good that you checked if there is nothing else? [speaker002:] that is all [speaker001:] have a good day [speaker001:] Hello, how may I help you today? [speaker002:] Hi, my name's Norman Bouchard, Bronze member, I'm having trouble with a promo code I was issued [speaker001:] I can assist you with that right away. [speaker002:] it's showing up as invalid, but I know I haven't used it yet [speaker001:] Can I please have your full name or account ID? Sorry, you already gave me your full name. [speaker002:] Yes, no middle name [speaker001:] Most promotion codes expire after 7 days. Do you remember when your promotion code was issued? [speaker002:] oh i see, this code was issued 9 days ago [speaker001:] Can you please tell me your membership level? [speaker002:] Bronze [speaker001:] I can generate a new promo code for you because you are a valued customer of our company. Your new promo code is WDBJ0 [speaker002:] Oh that's wonderful, thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that's everything, thanks a lot [speaker001:] Thank you. Have a great day! [speaker001:] Hello! How may I help you? [speaker002:] Hello, I was told from my spouse that my subscription was removed from my account, but I still want it [speaker001:] Okay. I can help you with that. May I have your full name and account ID please? [speaker002:] Sanya Afzal [speaker001:] Thank you. May I have your account ID and order ID please? [speaker002:] KD485678 1257485 [speaker001:] I am sorry. Please hold. I am having isuses verifying your identifty. Okay! The standard price is $99. Would you like to pay all of that? [speaker002:] Yes please [speaker001:] Your account has been updated! You are good to go. Is there anything else I can help you with? [speaker002:] Thanks! That is all [speaker001:] Have a great day. [speaker001:] hello, how may i be of asssistance? [speaker002:] I have an item that I'd like to add to an order that I've already placed [speaker001:] if i understand correctly, you wish to add an item to an existing order? [speaker002:] sounds right [speaker001:] I can help you with that [speaker002:] cool [speaker001:] first ill need your full name and account id to pull up your account i will also need your order number for the next step [speaker002:] David Williams and R8JHC6HBTU and 4362214293 [speaker001:] thank you [speaker002:] sure [speaker001:] do you have the shipping status? for this order currently [speaker002:] it says Order Received is that what you need? [speaker001:] yes thank you [speaker002:] welcome [speaker001:] ok, since your order has not been shipped yet, i can add the item for you [speaker002:] cool [speaker001:] what was the item you wanted to add to the order? [speaker002:] some jeans from Michael Kors for $99 [speaker001:] Ok, i have added the jeans to your order using the payment method on file for the order is there anything else i can help you with today? [speaker001:] Hello, how may I help you today? [speaker002:] HI there, I am waiting for my package to be delivered. It says it was delivered 5 days ago, but it is not here. [speaker001:] I see, let's look into this and see what we can do here. [speaker002:] Thank you. [speaker001:] May I have your full name or Account ID? [speaker002:] Rodriguez Domingo Account ID: SCPQN48JCO [speaker001:] Excellent, now let's get some specifics on the purchase. May I have your username, email address and order ID please? [speaker002:] Username: rdomingo083 rdomingo083@email.com Order ID: 9375059998 [speaker001:] Fantastic, let me pull that up. I see and you have been waiting 5 days for your order, correct? [speaker002:] Yes, It said it was delivered 5 days ago but it has yet to arrive. [speaker001:] If you have been waiting for less than a week [7 real days], the system can be sometimes mistakenly marked as delivered. It can still take a couple days to arrive. [speaker002:] So you suggest I wait a few more days, then if it doesnt come to contact you again? [speaker001:] Since you have been waiting 5 days, I would recommend waiting 2 more. If it has not arrived by then, please contact us. Apologies for the delay. [speaker002:] Sounds good. I will wait a few more days to see if it shows up. [speaker001:] Thank you so much and apologies again. You should receive it very soon. Is there anything else I can help you with today? [speaker002:] That is everything. Thank you. [speaker001:] You have a wonderful rest of your day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] i need a refund i bought these boots but changed my mind on them [speaker001:] Sure, was there anything wrong with them? [speaker002:] no i just changed my mind could i get a refund before it ships? [speaker001:] Can you give me your full name and account ID please? [speaker002:] yes [speaker001:] Are you still there? [speaker002:] Albert Sanders GDKNAOLYN9 [speaker001:] I will also need your username, email address, and order ID [speaker002:] albertsanders905@email.com 7054276868 albertsanders905 [speaker001:] And how would you like your refund processed? [speaker002:] back to my credit card [speaker001:] And what was the total amount needing to be refunded? [speaker002:] $49 thank you [speaker001:] Your refund has been issued now. Is there anything else I can help with today? Thank you, have a great day! [speaker001:] Hi, I just placed an order and realized I forgot to add something Is it too late to add it to my order? [speaker002:] Hi! Let me look at that for you May I have your name please? [speaker001:] It's Joyce Wu [speaker002:] Thanks, may I have your account ID and order ID please? Ms Wu? [speaker001:] my account is V9JXARJJV1 and my order is 9127970613 [speaker002:] Thank you, what is the shipping status? [speaker001:] Shipping Status: Order Received [speaker002:] ok thank you can you tell me your membership level please? [speaker001:] yes, i'm a bronze member [speaker002:] ok, the name of the item you wanted to add? [speaker001:] Product: Jacket Brand: Calvin Klein Amount: $49 [speaker002:] OK, I have added that to your order. Is there anything else I can assist you with today? [speaker001:] that's all, thank you! [speaker002:] you're very welcome, have a great day! [speaker001:] How do I detach the hood on the jacket? [speaker002:] Hello, how may I help you today? Please give me a moment to look up that information for you. It's simple to detach the hood on your jacket. Simply unbutton the five buttons located on the collar of the jacket, and the hood will be detached. [speaker001:] Thanks for the info. [speaker002:] You are welcome. Is there anything else I can help you with today? [speaker001:] no [speaker002:] Thank you. Have a great day! [speaker001:] hi there, how are you? how can I help? [speaker002:] I'm well thanks and you? I was hoping you could assist me in initiating a return for an item I purchased on your site. It was supposed to be a surprise birthday present for my husband, but when it arrived, I realized it was the wrong colour. [speaker001:] just fine, thanks sorry to hear that. what is your name please? [speaker002:] My name is Sanya Afzal [speaker001:] can I ask your membership level please? [speaker002:] Yes, I am a silver member [speaker001:] and what was the purchase date? [speaker002:] I purchased the shirt on 2019-12-03 [speaker001:] OK as a Silver member, we can accept returns from the last 6 months, so that is no problem. I will need your address for the shipping label [speaker002:] Perfect. My address is 2131 1st Ave Monterey, CA 28051 [speaker001:] would you prefer to mail it back to us or to take it to a store or a drop-off center? [speaker002:] I think it would be easiest just to mail it back to you, rather than me having to drive anyhwere. anywhere*** [speaker001:] yes ofc. OK, you will receive that label soon. Is there anything else today? [speaker002:] Perfect. And I just give it to my mail man then to return? [speaker001:] as long as it is in a box [speaker002:] Okay great that's everything for today thanks for your assistance [speaker001:] ok have a good afternoon [speaker001:] Hi, how can I help you? [speaker002:] Hi, I just noticed you guys removed the subscription from my account even though I still wanted it. [speaker001:] Oh I'm sorry about that. Can I have your name and account ID? [speaker002:] My name is Joyce Wu and i'm sorry I don't have my account ID number. [speaker001:] No problem! How did you find out about this issue? [speaker002:] My husband told me about it. [speaker001:] Looking through everything here, I would say that you must have misheard him or he was wrong. Your subscription is still active. [speaker002:] Hmm, really? Wonder why he would make that up. [speaker001:] I can see it as active here, I apologize for any confusion. [speaker002:] Well then I guess that's all I need then. Thank you! [speaker001:] Is there anything else I can help you with? [speaker002:] Nope, I'm good i guess, thanks. [speaker001:] Have a wonderful day? [speaker001:] Hi, how can I help you? are you there? [speaker002:] I am thinking of buying the Michael Kors Jeans, but I'd like to know if they shrink in the wash. [speaker001:] ok, I can help with that [speaker002:] Thank you. [speaker001:] one moment please. No, they won't shrink when washed in cold water. We do recomment washing them inside out [speaker002:] And is that all of the Michael Kors jeans? [speaker001:] this will keep the color nice. Yes, for all of the Micheal Kors jeans They also recommend hang drying when possible, but you can dry them in a normal dryer Did this answer your question? [speaker002:] Yes, thank you! [speaker001:] great. Can I help with anything else? [speaker002:] No, that is all for now! [speaker001:] Have a great day. Good bey [speaker001:] hello, how can i help you [speaker002:] Hi! I want to buy something but my cart will not update [speaker001:] I will be happy to help you with that. First try to refresh the page and try to add it again [speaker002:] ok hold on that did not work [speaker001:] Okay, now try to log out and back in and try again [speaker002:] one second. let me try that worked. thank you [speaker001:] Glad to hear! Do you need anymore help? [speaker002:] No that is all [speaker001:] have a great day [speaker001:] good morning, how can I help you? [speaker002:] hi I have changed my mind and would like to get my refund before it ships 0681998004 Joyce Wu [speaker001:] Sure, would you tell me why you want to make a refund? [speaker002:] I found it cheaper online [speaker001:] ok thanks! additional to this you would give me the username and email [speaker002:] ok please hold jw077096 [speaker001:] don't worry [speaker002:] jw077096@email.com [speaker001:] everything in order, would you tell me which payment method you want we have credit card, paper check and gift card and add value to your account [speaker002:] refund to pay pal [speaker001:] gift card you mean? [speaker002:] Just send me a check [speaker001:] ok, would you give me your full address [speaker002:] 0910 Brushwick Dr La Fayette, NY 95 [speaker001:] ok would you tell me now the amount of your purchase. Mr. Joyce? [speaker002:] yes 59 [speaker001:] all set! [speaker002:] thank you yes all set [speaker001:] a pleasure to help you [speaker001:] Hello. How can I assist you today? [speaker002:] thinking about buy an item, but why is it so overpriced compared ot amazon [speaker001:] Can I have your full name please? [speaker002:] sure sanya afzai [speaker001:] Can I have your account and order IDs as well please? [speaker002:] sure one second OD51CCS8RK order 1980766877 bought some jeans so voerpricced overpriced* [speaker001:] I understand your frustration, often times our prices change because of the algorithm our system uses. There's nothing I can do to change that, but I would if I could. [speaker002:] I feel there is something you can do about it [speaker001:] What do you think I should do? [speaker002:] I am a silver member and would like to keep shopping give me a credit [speaker001:] I mean, I can't change the price of the item that the store's website lists it as. I can offer you a promo? [speaker002:] perfect [speaker001:] It is RVS2D Can I help you with anything else? [speaker002:] what will it give me promo wish wise [speaker001:] I am not sure, but you could test it out by putting an item in your cart and then applying the code. [speaker002:] Hmm ok well that works i guess can i get your name? [speaker001:] Okay, anything else that you need today? Alex [speaker002:] do you have a worker number alex [speaker001:] No [speaker002:] ok thankf for the promo code have a great day [speaker001:] Thanks you too [speaker001:] Hi! Thank you for contacting us today. How may I help you? [speaker002:] so I just found out you guys have the wrong number on file for me I think just looking at the info you have for me [speaker001:] Sure! I can assist you with that today Can I start with your full name? [speaker002:] al sanders albert* [speaker001:] Thank you, can you provide me with the phone number that is on file currently [speaker002:] well my number is 640 790 6817 on my account you have me as 610 790 6817 [speaker001:] Thank you can can your verify your zip code, and pin number [speaker002:] ok 797922 76298 [speaker001:] Thank you, your account has been verified. Give me a moment while I update the information. Your account has been successfully upgraded Is there anything else I can assist with [speaker002:] ohh great i can see the right numbers up now thats all thanks just wanted to correct that little mistake [speaker001:] Great! Enjoy the rest of your day [speaker001:] Hello, thanks for contacting AcmeBrands. How can I help today? [speaker002:] Hi I have a question about a promo code [speaker001:] Sure, what is your question? [speaker002:] I tried to enter it but it said it's invalid [speaker001:] OK, can I have your full name or account ID so I can look into this? [speaker002:] David Williams [speaker001:] And how long have you had this promo code David? [speaker002:] 9 days I think [speaker001:] In that case your promo code is likely expired, but let me double check the system. Typically our codes are valid only 7 days. [speaker002:] oh no: [ [speaker001:] Actually, good thing I double checked. It looks like this was an issue on our end. [speaker002:] oh ok great [speaker001:] Here is a replacement promo code for the one that isn't working. 2NOZ1 Is there anything else I can help you with today? [speaker002:] that's it thanks so much! [speaker001:] You're welcome, have a great day! [speaker001:] Hi how cna i help you today?? [speaker002:] I need to change my number. It is incorrect. [speaker001:] Sure! what is your ful l name? [speaker002:] Sanya Afzal [speaker001:] What is your current phone number? [speaker002:] 322-465-6495 Okay, it needs to be changed. [speaker001:] I need three of the following to validate your identity: zip code, phone number, pin number, user name, email address, order id from a previous purchase thank you in advance! [speaker002:] Zip code: 21388 pin number 293250 user name: sa523332 email address: sa52332@email.com phone number listed: 322-465-6495 [speaker001:] You are verified! what is the new phone number? [speaker002:] Okay, great! Correct number is 322-465-6594 Great! That's all I needed. Thanks so much! [speaker001:] Your account has been updated! do you need help with anything else? [speaker001:] HI how can I help yu? [speaker002:] Yes i was looking at one of your items online that i'm thinking about buying but first i would like to see if i could get some more information on it [speaker001:] Of course, what would you like to know? [speaker002:] The item i was looking at is the Calvin Klein Shirt And i would like to know how would i go about removing a pasta sauce stain from the shirt? [speaker001:] Removing a stain when they are fresh and wet simply requires rinsing in cold water and immediately washing. If the stain has dried, removing it becomes more difficult. To start, soak the shirt in cold water for roughly hald an hour to loosen up the s [speaker002:] okay thank you for trying to answer my question [speaker001:] Then scrub out the area with dishwashing liquid, preferrably with a toothbrush. Finally, wash again in cold water. Does that answer your question? [speaker002:] yes i does, thank you so much for your help today [speaker001:] Have a nice day [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] Is it possible to change the delivery on an order? I would like it to be delayed in order to avoid extra fees. Thanks. [speaker001:] Sure, I can look into that for you. May I have your full name, please? [speaker002:] Albert Sanders [speaker001:] Great, now I need to get a little info to pull up the order. Can I have your Account ID and Order ID? [speaker002:] Account ID: APPUWHY2OQ Order ID: 9975857681 [speaker001:] Okay, now can you tell me the shipping status? [speaker002:] oh, it says out for delivery. Probably too late to change? [speaker001:] Let's see if there is anything I can do to help. What is your subscription level? [speaker002:] member level is silver [speaker001:] Because we value our Silver customers, I'll credit the shipping fee back to your account, if you'd like? [speaker002:] Thank you very much. [speaker001:] No problem. Is there anything else I can help you with today? [speaker002:] No, thank you again for your help! [speaker001:] Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] i would like to have access to my account to check information on order but can not do so since i forgot my username [speaker001:] Let me help you with that. [speaker002:] ok [speaker001:] Could I have your full name or account id? [speaker002:] Chloe Zhang [speaker001:] And to verify your identity could I have your zip code and phone number? [speaker002:] 69613. 101 042 9455 [speaker001:] Thank you Your user name is czhang1 [speaker002:] thank you. will login in now. [speaker001:] You should be able to access your account now. Can I help you with anything else? [speaker002:] that is all [speaker001:] Have a good day. [speaker001:] hello? [speaker002:] Welcome to Acme Brands. How may I help? [speaker001:] Hi I'd like to know more about a pair of jeans [speaker002:] OK. what did you need to know. I can help. [speaker001:] Is there a jean that has ripped holes designed in them? [speaker002:] Let me check. [speaker001:] The Guess Brand of jeans please [speaker002:] Yes. In fact, this is one of our most popular brands, with the artistic holes. [speaker001:] nice! [speaker002:] The website will let you know if that style is in stock [speaker001:] Ok, so I should go online and check your website? [speaker002:] Yes. I would suggest that, so you can see exactly what the jeans look like [speaker001:] Ok thanks! I will do that now [speaker002:] Great! Anything else I could help with? [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] I AM LIVID THIS IS NOT A GOOD FRIDAY WHY IS MY PROMO CODE NOT WORKING [speaker001:] I'm so sorry to hear that. I can help you with promo code issues. Please provide me with your name and account ID. [speaker002:] Joyce Wu [speaker001:] How long ago did you get your promo code, Joyce? [speaker002:] two days [speaker001:] I'm going to check the system about this issue for you. What is your membership level with us? [speaker002:] bronze [speaker001:] As one of our Bronze members, I'd be happy to give you a new promo code to use for your order. I apologize that your given promo code was invalid. You can use promo code 66YY1 during checkout to receive 20% off of your next purchase. Is there anything else I can help you with today, Joyce? [speaker002:] thank you so much that is it [speaker001:] You're welcome. Enjoy the rest of your day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi! I've got a pricing issue. [speaker001:] Oh no! [speaker002:] Yesterday, I could afford it. Today, I have to sell a kidney! [speaker001:] I am so sorry about this what is your full name or account ID? [speaker002:] So's my kidney! Norman Bouchard [speaker001:] Haha, I bet. What is your account ID and order ID, so I can verify your identity? [speaker002:] Account ID: EJ21PKBFCL Order ID: 4845277187 [speaker001:] Fantastic. [speaker002:] Should I book the surgery or can you fix the price for me? [speaker001:] Unfortunately, we use a algorithm that dynamically changes the price all the time and it is out of my control. [speaker002:] Do you accept competitor coupons? [speaker001:] I am so sorry about this. Unfortunately, no we do not. [speaker002:] Wow, elective surgery during a pandemic, what could go wrong? [speaker001:] Well.. a lot could.. I am willing to offer you a promo code so you don't have to get that surgery? [speaker002:] You are literally saving my life! [speaker001:] I am so glad!! Your promo code is F4FDO [speaker002:] Thanks for all of your help. My fit is going to be on point! [speaker001:] Great! Is there anything else I can do for you today? [speaker002:] That's all. Bye [speaker001:] You have a good day now! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I was wanting to know if my order qualifies for free shipping? [speaker001:] I'll be glad to help you with that. Would you provide your full name, please? [speaker002:] Joyce Wu [speaker001:] Thank you, Joyce! In order to qualify for free shipping, your pre-tax total in the shopping cart needs to be $25 or more. Otherwise, a flat shipping fee of $4.99 applies to your order. [speaker002:] ok [speaker001:] You may also request overnight shipping, which will be charged based on weight. Is there anything more I may help you with today? [speaker002:] nope [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how may I help you? [speaker002:] I'm so stupid. I wanted to look at some stuff I had bought and I can't log on. I totally forgot my password. [speaker001:] I can help, could I have your name, please? [speaker002:] Joseph Banter Joseph No Brain Banter... Sorry to trouble you. I'm so forgetful in my old age! [speaker001:] There, there, we all forget our password. Do you know your username? [speaker002:] Ugh. I don't know that either. [speaker001:] That's fine, we can recover that too. [speaker002:] You are a lifesaver! [speaker001:] I'll need your zipcode and phone number or email address. [speaker002:] 5106 300-2909 [speaker001:] Okay, your username is jbanter1 [speaker002:] I better write that down! [speaker001:] Now for the password I'll need your PIN number or the answer to your secret question. [speaker002:] Alexander [speaker001:] Your new password is rm2okupq7ip Is there anything else I can do? [speaker002:] Oh great! you have been a huge help. That is all. You deserve a raise for all your help! [speaker001:] Have a wonderful day! You're too kind! [speaker001:] Hello. How can I help you today? [speaker002:] Hello, I think a subscription was mistakenly added to my account I don't want it, so could you check please? [speaker001:] Sure one moment please. Can I have your name and account ID? [speaker002:] Name: Alessandro Phoenix I'm sorry I don't have my account ID [speaker001:] How were you informed of this? Was it an email? [speaker002:] My spouse discovered it somehow [speaker001:] Oh I see. One moment [speaker002:] I did not receive an email, I believe that he did [speaker001:] I went ahead and removed the charge for you. [speaker002:] OK thank you! How much is the refund amount? [speaker001:] Do you want a refund? It is $40. A refund has been sent to you. Is there anything else I can help you with? [speaker002:] No thank you [speaker001:] Great have a nice day. [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi I need some information about a product. [speaker001:] I can help you with that. What would you like to know about? [speaker002:] I want to buy the $49 Tommy Hilfiger jacket but I just need to know how often it should be washed. [speaker001:] Okay. Give me one moment while I find that information for you please. [speaker002:] I just want to make sure I don't over wash it. [speaker001:] The frequency that the jacket need to be washed depends on how often it is worn. If you wear it regularly, it should be washed twice a season. If you wear it sporadically, then washing it only once a season will be fine. [speaker002:] Ok great that answers my question perfectly [speaker001:] Is there anything else I can help you with? [speaker002:] No thank you so much [speaker001:] You're welcome. Have a great day! [speaker001:] Hello [speaker002:] Hi! I checked my account and I am missing my credit [speaker001:] Give me your full name or account id Sorry for any inconvenience [speaker002:] David Williams [speaker001:] Where did the credits originate from? [speaker002:] It was a promotional package I brought. Should have been $40 [speaker001:] I will check my system for the error. Everything is normal here I can see the credits in your acct Try this method Logout of your account and log back in. This should resolve it [speaker002:] Ok, I will look again thank you [speaker001:] you are welcome Will this be all for today? [speaker001:] Hi! How may I help you? [speaker002:] I bought a pair of boots but am wondering how I update where my refund goes? [speaker001:] We can do that! I just need your order ID, username, and email. [speaker002:] order ID: 9751123665, username: sa601354 abd email: sa601354@email.com [speaker001:] Ok, one moment while I pull up your info. Where would you like to receive your refund? [speaker002:] I am wondering if maybe we could do a store credit. Is that possible? [speaker001:] Of course! I just need your account ID. [speaker002:] Username? I'm not sure where to find account id [speaker001:] Wait yes, I think your username is sufficient! Sorry about that. What was the amount? [speaker002:] I think the amount is $64 if you can check? [speaker001:] Your refund has been processed! Is there anything else I can help you with? [speaker002:] Where did you put the refund? [speaker001:] It should show up as a credit on your store account. [speaker002:] I see. Is it to late to change it to my original payment? [speaker001:] I'm sorry, the refund has already been completed. [speaker002:] That's okay. I will use it [speaker001:] Sorry about that again! Can I help with anything else? [speaker002:] Nothing else thank you! [speaker001:] Thank you for shopping with us! Have a great day:] [speaker001:] Hi! How can I help you? [speaker002:] I think i paid too much for shipping [speaker001:] why so? [speaker002:] it was too high, and seemed like it was higher than normal [speaker001:] so, are you suggesting that you want to change your shipping method, or do you want a refund? [speaker002:] i want a refund [speaker001:] What is your name please? [speaker002:] Rodriguez Domingo [speaker001:] OK, I need your username, email & Order ID please [speaker002:] rd223076 rd223076@email.com Order ID: 2654781900 [speaker001:] the system has found your order. what is the shipping status? [speaker002:] delivered [speaker001:] i see. I can offer you a refund of $9. Will that do? oops $8 [speaker002:] that works! thanks [speaker001:] ok. is there anything else? [speaker002:] nope that covers it, thanks again [speaker001:] have a good day! [speaker001:] Thanks for contacting AcmeBrands, how can I assist you today? [speaker002:] Hello, [speaker001:] Hello, thanks for contacting AcmeBrands, how can I assist you today? [speaker002:] I think my order is wrong, I ordered a pair of jeans but my email confirmation says I ordered 2 pairs. [speaker001:] I can take a look at that for you. [speaker002:] Thanks! Let me know what you need from me [speaker001:] Can you first let me know your full name or account ID? [speaker002:] Albert Sanders [speaker001:] Thank you Albert. Could you also give me the Account ID and Order ID so I can pull up the specific order you're concerned about? [speaker002:] The order ID is 6134545813 [speaker001:] Great, and how about your Account ID? [speaker002:] LBQ9OEXH9G [speaker001:] Fantastic, thank you. I'm not finding those ID numbers. Are you sure those are the correct Account and Order IDs? [speaker002:] My account ID is definitely LBQ9OEXH9G and the order ID is 6134545813 [speaker001:] Okay, it looks like I had the order wrong. Let me look into this specific order. I've just looked into this issue and the email you were sent was wrong. You were only charged for one pair of the jeans. [speaker002:] Oh great! That's a good thing because in retrospect these are kinda ugly so I'm glad I'm only getting one pair! [speaker001:] Yes, I'm definitely glad we didn't charge you for a second pair, for many reasons! Is there anything else I can help you with today? [speaker002:] No thank you, that's all. I appreciate it. [speaker001:] You're very welcome. Thank you for contacting us and have a great day [speaker002:] You too. [speaker001:] Goodbye. [speaker001:] Hello, how can I help today? [speaker002:] My search bar isn't working on the website [speaker001:] Anytime you search it isnt doing anything? does it just display the loading symbol? [speaker002:] Correct [speaker001:] Alright let me see how I can help. [speaker002:] ok [speaker001:] Could you try logging out and back into the website for me? [speaker002:] i tried it, still the same results [speaker001:] What about going into your browser and clearing the cookies under the settings option? [speaker002:] That worked for me, thank you for helping me [speaker001:] Its no problem at all, glad to help. Was there anything else I can help with? [speaker002:] That is everything [speaker001:] Have a good day [speaker001:] Hello, Thank you for contacting us today. How may I help you? [speaker002:] Hi. I need to return an item. The size just isn't right. [speaker001:] Not a problem, let's see what I can do to help you get the item returned. Could you provide me with your Full name so I can pull up your account please? [speaker002:] sure, it's Alessandro Phoenix this shirt is just a little too snug on the old beer belly if you know what i mean [speaker001:] Haha I completely understand. In order to validate the purchase I'll also need your Username, Email address and Order Id. Could you provide me with those please? [speaker002:] my username is aphoenix654 and my email is aphoenix654@email.com. The order id is 1528103922 [speaker001:] Great, everything looks good. Could you tell me when the purchase date was as well as your membership level? [speaker002:] I purchased it on sept 24 and i have bronze i believe [speaker001:] Alright, do you happen to have the receipt available? Or the original packaging? [speaker002:] Yes, my wife keeps everything! [speaker001:] Great! Let's get that return setup then. I'll be sending you a shipping label so could you provide me with your full address please? [speaker002:] sure it is 9483 kennedy st newark, NY 52541 [speaker001:] great, and lastly, how would you like to take care of the return. By mail, In store or at a drop off center? [speaker002:] by mail will do [speaker001:] Alright, the shipping label is on its way and the return is set up. Is there anything else I could help you with? [speaker002:] nope that is it, thanks [speaker001:] Thank you and have a great day! [speaker001:] Herro [speaker002:] Hello, thank you for contacting us today! How may I help you? [speaker001:] Is it possible to delay the shipping of my order to next week? I don't want to pay the shipping fee [speaker002:] I should be able to help you with that. Let's see what we can do. Could you provide me with your Full name please? [speaker001:] Sanya Afzal [speaker002:] Thank you Sanya. I was able to pull up your account. Could you also provide me with your Account ID and order ID so I can look up the order? [speaker001:] order ID is 9720635502 account id is WAYEV1CXWN [speaker002:] Great. I was able to find it. Next could you tell me the shipping status? [speaker001:] it's already out for delivery but I can refuse it when it gets here [speaker002:] Nono, I wouldn't want you to do that. Out for delivery is too late to delay but let's see what else we might be able to do. What is your membership level? [speaker001:] Gold [speaker002:] Great! I'm actually going to refund you the full shipping amount. [speaker001:] oh that's awesome [speaker002:] Thank you so much for being a gold member! [speaker001:] thank you [speaker002:] Alright all set. Was there anything else I could help you with? [speaker001:] no, that was all thanks again [speaker002:] Thank you for shipping with us. Have a great day! [speaker001:] Hello, how can i help you today [speaker002:] yes i wanted to check the status of my subscription [speaker001:] Sure, could i get your full name and account id please [speaker002:] trying to find out how much is due to keep it active Rodriguez Domingo [speaker001:] I will also need your order ID [speaker002:] My account id is ZZXLA2DSXI and my order id is 9525105944 [speaker001:] Okay your subscription is active and the due date was yesterday but you had already paid it at the time looks like you have auto pay on which pays is 3 days prior to the due date [speaker002:] oh okay, i must of forgot about the auto pay. Thank you for your help today [speaker001:] No problem, have a nice day [speaker001:] Hi how can I help you? [speaker002:] Hi there! [speaker001:] hi [speaker002:] I forgot my password. Now I can't long in, can't see my shopping history. [speaker001:] Ok, I should be able to help you reset your password Can I have your full name or Account ID please? [speaker002:] Thanks, My name is Norman Bouchard [speaker001:] thank you Can I have your username? [speaker002:] I forgot my username too. I have my security answer though. [speaker001:] Ok, I will just need a few pieces of info to get your Username. And then I will use your PIN to reset the password [speaker002:] sure [speaker001:] Do you have your Zipcode and phone number? [speaker002:] yes, zipcode is 23447 and my phone number is 781-663-3073 [speaker001:] nbouchard1 is your username FYI [speaker002:] thanks [speaker001:] sure ok, can I have your PIN to create a new password? [speaker002:] Is this the same as security answer? [speaker001:] sure I can use the security answer instead [speaker002:] Then the security answer is "Ahmed" without the quote [speaker001:] thank you. Ok here is your new password: l40qpkknlx [speaker002:] Thank you. that's wonderful. [speaker001:] Can I help with anything else today? Your welcome [speaker002:] No, you have a great day [speaker001:] you too! good bye [speaker001:] Hello, how can I help you today? [speaker002:] HI. I think the payment method is wrong on my order. Is there anyway you can change it? [speaker001:] Let me check up on that for you. [speaker002:] Crystal Minh is my name [speaker001:] I'll just need your account ID and order ID. [speaker002:] Account ID: GHRGCPY44T Order ID: 3643752589 [speaker001:] Thank you. Could you tell me what the shipping status is for this item? [speaker002:] Order Received [speaker001:] What payment method did you want to use? [speaker002:] Debit Card [speaker001:] Okay, Ms. Minh I have updated the payment method to use your debit card. [speaker002:] Great. Thank you. That's all I need. [speaker001:] Have a great day! [speaker001:] hi [speaker002:] Hello, how can I help you today? [speaker001:] I would like to but an item but my card is being rejected [speaker002:] Okay, let me look into that for you. Can you do me a favor and log out and back in and try again? Hello? [speaker001:] Done Same issue [speaker002:] Okay, can you just triple check and try entering the card info manually again? [speaker001:] I've done this [speaker002:] I'm just asking to be sure What's the expiration date on your card? [speaker001:] 0522 [speaker002:] Okay I guess I'm going to have to make the purchase for you Can I have your credit card number [speaker001:] Before that, isn't there something else I could try. [speaker002:] I've already asked you to log in and out, and to re-enter your card information. [speaker001:] Cause I find it stressful having to contact you each time I want to place an order [speaker002:] You've already confirmed that your card is not expired The only other recourse I have is to make the order for you. Unless you skipped over one of the first two things I asked you to do, there's nothing more. [speaker001:] I just logged out and back in, now it works What exactly could have caused it? [speaker002:] I have no idea. Is there anything else I can do for you today? [speaker001:] No that's all [speaker002:] Then have a nice day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] hi I would like to know the status of my premium subscription. [speaker001:] I'd be happy to help you with that. Can you provide me with your name or account ID to pull up your account? [speaker002:] Here's my Account ID: UDTHZZPGWX [speaker001:] Thank you. Can you verify your name and recent order ID? [speaker002:] Rodriguez Domingo order ID: 5973255070 [speaker001:] Your subscription is active with an amount due of $55, which is due today. [speaker002:] I want to pay the fee as I really would not like my subscription expired. [speaker001:] Great, would you like to use the credit card we have on file? [speaker002:] Yes please. Thank you. [speaker001:] I've processed the payment of $55 on your credit card and your subscription has been renewed. You're welcome. Is there anything else I can help you with? [speaker002:] No that's all [speaker001:] Okay. I hope you enjoy your day! [speaker001:] Hello, how can I help you? [speaker002:] Hi I need to change the address on my account The address on the account is 8304 Kennedy St. but the correct address I need it changed to is 8305 Kennedy St [speaker001:] Can I have your full name or account id? [speaker002:] Albert Sanders as165506 great, thanks Will you be able to edit the address on my account? [speaker001:] yes, sure thing. I am now entering the data. Thanks for your patience. [speaker002:] Thank you 4 was accidentally entered instead of 5 [speaker001:] Can you provide your zip code? [speaker002:] correct address should be 8305 Kennedy St La Fayette, NY 99067 [speaker001:] Great, I also need your telephone number, Username and email address, please. [speaker002:] Phone Number: 916-2850 Member Level: Silver Email Address: as165506@email.com Username: as165506 [speaker001:] Can you double confirm your email address or username? [speaker002:] Email Address: as165506@email.com [speaker001:] Great, how about your PIN Number, as the username can't be verified. [speaker002:] 89076 [speaker001:] Sorry that the system couldn't verify your email address or username. How about your password? [speaker002:] I forgot password [speaker001:] Do you have order id of previous purchase? [speaker002:] Order ID: 0525459929 Address: 8304 Kennedy St La Fayette, NY 99067 Product: Jeans Brand: Tommy Hilfiger Amount: $94 [speaker001:] Great, let me try again. Excellent, your identity has been verified. I'm now going to update your new address. [speaker002:] great [speaker001:] Your address has been updated. [speaker002:] 8305 is the address neede not 8304 great thanks [speaker001:] Is there anything else that I can assist you? [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi. I placed an order but I need to remove the second item. I think I accidentally chose the wrong size. I didn't actually mean to order it. [speaker001:] Okay, I can help you with that So that I can take a look at your account, may I gather some information from you first? [speaker002:] sure [speaker001:] I'll just need your full name, username, email address, and the order ID [speaker002:] ok, it's Alessandro Phoenix, I don't know my username, my email is aphoenix@email.com and the order id is 5349728221 [speaker001:] Okay, I can recover your username for you, this' ll just take a second [speaker002:] ok thanks [speaker001:] may I just ask for either your zip code or your phone number [speaker002:] sure, my zip code is 47714 [speaker001:] thanks okay, it looks like your user name is aphoenix1 [speaker002:] ok so can you take the 2nd item off of my order? [speaker001:] Yes, I can get to that now How would you like the value to be refunded? To your credit card, by paper check, gift card, or just added to your account? [speaker002:] back to my card is fine [speaker001:] Okay, I'll send that to you. To finalize the transaction, I'll just need your account ID, and the dollar value of the item you wanted to remove from the order [speaker002:] ok, the boots cost 64 dollars and my account id is W9OYHTN7WW [speaker001:] Okay, Mr Phoenix, you're all set. Is there anything else I can help you with today? [speaker002:] nope that is it, thanks [speaker001:] Glad to hear it. Have a great day [speaker001:] Hello, how may I help you? [speaker002:] I need to make a returen return [speaker001:] Sure, may I ask the reason? [speaker002:] there is a stain of the item [speaker001:] Sorry for this, could I get your name please? [speaker002:] Crystal Minh [speaker001:] Thanks, Crystal. I'll also need your Username, Email, and Order ID. [speaker002:] crystalminh750@email.com crystalminh750 Order ID: 0061701008 [speaker001:] Okay, and may I know your membership level? [speaker002:] Silver [speaker001:] Thank you, when was the purchase date? [speaker002:] 2019-11-24 [speaker001:] Okay, we can get this returned for you right away. I'll need an address for the shipping label. [speaker002:] 4890 Kennedy St Monterey, NY 36875 [speaker001:] Okay, would you like to send it back by mail, in store, or at a drop-off location? [speaker002:] in store [speaker001:] Okay, you're all set. Is there anything else I can do for you? [speaker002:] no thats all [speaker001:] Have a great day! [speaker001:] Hello, thank you for shopping with AcmeBrands! What can I help you with today? [speaker002:] Hi, I'm a Bronze member there, and I'm thinking about buying some stuff. [speaker001:] Sure, what do you need? [speaker002:] I'd like to know a bit more about the other membership levels, to see if they're worth investing in [speaker001:] Okay. Would you like to know your current benefits or just the ones above you? [speaker002:] Just the ones above me. In general, I'd just like to know if there are any special privileges that I would get with a higher level [speaker001:] Definitely! Every level above you gets what you currently have. Silver also have the benefit of having an agent make purchases for you and you could cancel orders at any time. Gold members have every benefit Silver does, as well as unlimited refunds and always receiving the benefit of the doubt in any transaction. Is there anything else you need today? [speaker002:] That sounds good. I think I'll look into the membership on my own from now on. Thanks for your help [speaker001:] You're welcome! Have a great day. [speaker001:] Hello there So I'm not sure if there's a bit of a problem on your guys end but my card keeps geting rejected anytime I try to finish payment? There's money in the account and it just worked fine when I was at the grocery store, not too sure but maybe you guys can help with some trouble shooting? [speaker002:] I'm so sorry to hear that. Sure, I can help. First off, what is your name or account ID? [speaker001:] My name is Joyce Wu and my username is joycewu7 [speaker002:] Have you tried entering the credit card information again? [speaker001:] Yes, I made sure to go digit by digit and that didn't work [speaker002:] Have you logged out and back in of the account? [speaker001:] I can try that, give me one minute Alright let's see.....looks like it's still saying the payment can't process [speaker002:] What's the expiration date on your card? Has it expired? [speaker001:] Let me look............ Oh man....it looks like it has. Well that's embarassing. I thought I was using the new one they sent me. Must have picked up the old one by habit Sorry about that, didn't mean to waste your time. [speaker002:] That's no problem. Is there anything else I can help you with? [speaker001:] Hello, how may I help you? [speaker002:] hiya, i just had an order delivered and realized that the shipping cost was very hight *high any chance of a refund on that? [speaker001:] I'm sorry about that, could I have your name and we can look up the order? [speaker002:] Rodriguez Domingo Order ID: 5238619247 [speaker001:] Thanks, Rodriguez. I'll also need your Order ID. Excuse mr, I mean email. [speaker002:] rodriguezdomingo213@email.com [speaker001:] Thanks, and now I'll just need your username. [speaker002:] Username: rodriguezdomingo213 [speaker001:] Thank you, do you know the shipping status of the order? [speaker002:] it was just delivered [speaker001:] I can refund part of the shipping fee [$8] for you.Would that be alright? [speaker002:] sure that sounds good [speaker001:] Okay, your refund has been sent. Is there anything else I can do for you? [speaker002:] that was it thanks [speaker001:] Have a good day! [speaker001:] Hi. How can I help you today? Are you still there? [speaker002:] I am trying to make a purchase and the cart isn't updating when I add an item [speaker001:] Okay [speaker002:] still there? [speaker001:] Can you try refreshing the page and adding the item again? [speaker002:] I have tried that several times actually and still isn't updating [speaker001:] Okay, can you try logging out of the site and then logging back in? [speaker002:] Okay I just tried that as well and still no resolution, still can't add to cart [speaker001:] Okay, can you check if the item is in stock? It should tell you on the bottom left corner of the page. [speaker002:] ahh, I see it is currently out of stock. That explains the problem, I will sign up for email when it is back in stock. Thank you. [speaker001:] Of course. Is there anything else I can help you with today? [speaker002:] No, thank you for your help [speaker001:] Okay. I will end this conversation now. [speaker001:] Hello, how may I help you? [speaker002:] Hey, How dare you issue me a code that does not work! I am livid right now [speaker001:] I understand your frustration, I'll do my best to help you right now. Can I have your name? [speaker002:] My name is Norman Bouchard [speaker001:] Do you happen to know when you received the code? [speaker002:] I got this code 5 days ago! Why cant I use it? I had my eyes set on these boots but the moment i input the code and it said invalid! My heart was broken. [speaker001:] There was a mistake in the system. I'm very sorry for the frustration. I have generated a new promocode for you: MC9MS This one should definitely work on your boots. [speaker002:] Oh yes I will take this new code and my rage will be calmed. As long as I can get these boots for a discount. Thank you. [speaker001:] Thank you for your patience. Is there anything else you need? [speaker002:] No, thanks. [speaker001:] Okay, enjoy the rest of your day and those boots! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi! It's a funny situation... I was charged with $59 although I did not buy anything yet I was looking at the boots but I am very sure that I did not purchase it. [speaker001:] Oh, that is a problem. Let me see what I can find out. May I have your full name? [speaker002:] David Williams [speaker001:] Thank you. May I also have your username, email address, and order ID? [speaker002:] davidwilliams739 davidwilliams739@email.com Order ID: 0045409868 [speaker001:] Great! Now let me find out what happened. You are right, that shouldn't be there. Let me credit your account. Okay, you should have your money back now. Is there anything else you need? [speaker002:] Great. That's all Thank you [speaker001:] Okay. Have a wonderful day! [speaker001:] How can I assist you? [speaker002:] Hi, I was wondering if my shopping cart qualifies for free shipping? I'm looking to buy some new quarantine clothes lol [speaker001:] Are you looking to ship internationally? Out of the US? [speaker002:] No, just to NY [speaker001:] Free shipping is available if your cart contains over $25 dollars pre-tax. [speaker002:] Awesome thank you! [speaker001:] Under $25 is a flat fee of 4.99. Overnight shipping is currently weight-based. [speaker002:] Ok, I think I'll be way over the $25 I won't need overnight either Thanks for the info [speaker001:] Are there any other questions I can answer for you? [speaker002:] That's all for now [speaker001:] Have a great day and we value your business. Thank you. [speaker001:] Hello, how may I help you? [speaker002:] Hi, stupid question, but I can't find the answer I don't know when my payment is due for my premium Silver subscription [speaker001:] We here at AcmeCorp believe there are no stupid questions. [speaker002:] like you already [speaker001:] Sure I can help you with this, could I start by getting your full name? [speaker002:] friends call me Al, but Albert is the full name Sanders too lol [speaker001:] Okay, I'll call you Al and you can call me Betty. [speaker002:] hi Betty [speaker001:] I'll also need your account ID and order ID. [speaker002:] y'all know me as CTARQA0PYC and the missus' ordered 5430935624 I mess up her shoppin, she's iiable to burn my dinner on purpose not really, but she'll fuss pretty good [speaker001:] Oh, if I've had a nickel for everytime I've purposely burnt my husband's food to a crisp...anyway, great, I have your account here now let me just look at the subscription. [speaker002:] thank you ma'am do i need to pay today? [speaker001:] It says here your due date was yesterday. [speaker002:] I, sorry, the I cap keeps sticking [speaker001:] Since you're a silver member you still have 4 days until late fees kick in. [speaker002:] oh man, let's get it taken care of before she finds out can I use credit card on file and approve the payment [speaker001:] Sure, its $49. [speaker002:] I approve, say yes, do it [speaker001:] Okay, I'll go ahead and submit the payment with your card [speaker002:] and it becomes our little secret [speaker001:] Okay you're all good to go. You can check subscription status on this page in the future as well. [speaker002:] alright little lady, here [speaker001:] Is there anything else I can do for you? [speaker002:] s to a good dinner tonight thank you for your time, ma'am [speaker001:] Have a great day! [speaker001:] Hi, how may I help you today? [speaker002:] Hi I want buy this shirt, but my credit card keeps getting rejected. [speaker001:] Sure, I can help you with that. To get started, can you please try to enter your information again, making sure the numbers are all right [speaker002:] Ok, I tried it again, still doesn't work [speaker001:] Ok, can you please log out and log in again? [speaker002:] Ok, I'll get that a shot Logging out Logged back in Still doesn't work [speaker001:] Hmm, that's unfortunate. Can you please check that the credit card is not yet expired? [speaker002:] Ok, yup, just checked, credit card is totally valid [speaker001:] And you're able to use this credit card for other purchases? [speaker002:] Yup, just bought lunch this afternoon Only AcmeBrands website is causing issues [speaker001:] Got it OK, can you please let me know your credit card number? I will try to make the purchase for you [speaker002:] Sure, it is 6347 4456 9932 1122 [speaker001:] And what is the expiration date? [speaker002:] 0522 [speaker001:] and lastly, what is the product you are trying to buy? [speaker002:] Tommy Hilfiger shirt [speaker001:] Ok, the credit card seems to have worked on my end I will update this information on your account so you hopefully won't have issues like this in the future [speaker002:] Ok, great! thanks so much that's all i need today [speaker001:] Ok then, thanks for contacting AcmeBrands and have a great day! [speaker001:] Hi, how can I help you? [speaker002:] I was wondering about subscription for me At silver Joseph Banter [speaker001:] Okay, what's your question about your subscription? [speaker002:] I want see when it expires [speaker001:] Okay, I've pulled up your account. Can I get your account ID and order ID please? [speaker002:] 5047856548 RFYI3KQG2V [speaker001:] Thanks. Your subscription actually expires today! [speaker002:] Oh my Can I please pay now I. So glad I called [speaker001:] Of course. Before we do that, I'll just send you a link so you can check your own subscription status in the future. [speaker002:] Ty Please pay with 6011123412341234. Exp 0924 [speaker001:] Thanks. I'll charge your card the subscription amount of $14 [speaker002:] Ok Ty [speaker001:] I've renewed your subscription! Is there anything else I can do for you? [speaker002:] No ty [speaker001:] Okay, have a great day! [speaker001:] Thank you for choosing AcmeBrands! How can I assist you? [speaker002:] Hi! I have a question about the status of my subscriotion WHat is my subscription status [speaker001:] Happy to help. Can I get your name so that I pull up your account, please? I will also need your account ID and order ID to verify your identity. [speaker002:] Name: Norman Bouchard Account ID: 8I5NZFPEUJ Order ID: 0640436917 [speaker001:] Thank you. Success! What would you like to know about your subscription? If it is active, or something else? [speaker002:] if its active and if i owe money [speaker001:] Sure. It is active, and you owe $49 in three days. I will send you a link so that you can look this up in the future. You will just need to use your username for that. Do you know it? [speaker002:] great! thank you that owuld be great [speaker001:] Your username is nbouchard1. Can I help you with anything else today? [speaker002:] no thanks [speaker001:] Okay, have a great day! [speaker001:] Hi! How may I help you? [speaker002:] Hi I have a question about my account. For the life of me I can't remember my username can you help? [speaker001:] Of course! May I have your full name to start? [speaker002:] Alessandro Phoenix [speaker001:] Do you have 2 out of the 3 things: An email to give me, a phone number or zip code? [speaker002:] 962-2894 15278 is my zip [speaker001:] aphoenix22 is your username! [speaker002:] oh great thanks! [speaker001:] Anything else today? [speaker002:] that's it [speaker001:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi. My name is Rodriguez Domingo. I wanted to add these Tommy Hilfiger jeans of $94 to my existing refund of $100, for a total refund of $194. My order iD is 7110031306. [speaker001:] Thanks for providing such clear information Rodriguez. Lets see what I can do to help. One moment while I pull up your account. [speaker002:] oOK [speaker001:] I'll also need your Username and Email address to validate the purchase, could you provide me with those as well? [speaker002:] Yes. My username is rd931548, and my email is rd31548@email.com. [speaker001:] Great I was able validate it. And these were Tommy Hilfiger Jeans at $94? [speaker002:] yES [speaker001:] Alright. I was able to add the item to your refund. Was there anything else I could help you with today? [speaker002:] That was it thank you. [speaker001:] Thank you for shopping with us, Have a great day! [speaker001:] I would like to know more about a product [speaker002:] how may i help you what product would you like to know more about [speaker001:] Product: jeans Brand: Michael Kors I would like to know if there is a small in stock [speaker002:] ok, i can help you with that today [speaker001:] ok [speaker002:] have you checked to see if the item is in stock, and it said out of stock? [speaker001:] yes [speaker002:] i see can i get your full name please [speaker001:] Chloe Zhang [speaker002:] i will write a report to our internal team to make sure they keep up with demand in the future [speaker001:] okay thank you [speaker002:] i do apologize for the stocking issue [speaker001:] Its okay [speaker002:] is there anything else i can help with today [speaker001:] That is everything, thank you again for all your help Have a nice day [speaker002:] you too [speaker001:] Hi, how can I help you? hello? [speaker002:] I really want to get these jeans, but in comparison to other stores with similar products yours are much more expensive. What is the reason for such high prices. They're Calvin Klein jeans [speaker001:] sure, let me look into that for you. May I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] ok thanks Rodriguez, may I have your account ID and order ID please? [speaker002:] Account ID: O5V5RB12O1 Order ID: 0762728160 [speaker001:] Thanks sometimes our prices do change and make our products cost more that our competitors. Our pricing algorithms are dynamic so you'll see prices change daily. Unfortunately it's outside of my control. Is there anything else I can help you with? [speaker002:] Thats really unfortunate No thats it. [speaker001:] I can offer you a discount with a promo code? MSY7M [speaker002:] That would he helpful and much appreciated. [speaker001:] That will save you a little money! No problem, have a great day ok? Thanks for chatting with me. It was nice. [speaker001:] Hello, Thank you for contacting us today. How may I help you? [speaker002:] Hello, I would like to get a refund on an item I bought. I just bought it [speaker001:] Sure thing. What was the reason for your refund? [speaker002:] I changed my mind [speaker001:] Alright. I'll be glad to help. Could you give me your FFirst and last name or account ID please? [speaker002:] Crystal Minh, 1KDRPEVDU5 [speaker001:] Thank you Crystal. I was able to pull up your account. [speaker002:] Great [speaker001:] Could you tell me your Username email and order ID please? [speaker002:] crystalm984, 7126945265 [speaker001:] and your email address please? [speaker002:] crystalm984@email.com [speaker001:] Okay perfect I was able to confirm the purchase as well. How would you like to receive your refund. We can do it with a gift card, add it to your account or credit it back to your card? [speaker002:] credit back to my card please [speaker001:] And how much was the item you are refunding? [speaker002:] $64 [speaker001:] Alright your refund has been set up. [speaker002:] Thank you very much [speaker001:] Was there anything else I could help with today? [speaker002:] That is all [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I want to change my payment method on the order. [speaker001:] Ok Let me help you with that. [speaker002:] It needs to be changed from Credit Card to my PayPal [speaker001:] Could I have your full name or account id? [speaker002:] Chloe Zhang KSCVKCEP0G [speaker001:] And could I have your order id? [speaker002:] 8958389346 [speaker001:] Thank you Could you tell me the shipping status of the order? [speaker002:] Out for Delivery [speaker001:] The new payment method will only be used for future payments. It cannot be used for this order because it has already been processed. [speaker002:] I understand. [speaker001:] Do you still want to change your payment method? [speaker002:] no [speaker001:] Can I help you with anything else? [speaker002:] no [speaker001:] Have a good day. [speaker001:] Welcome [speaker002:] I need to check the status of my shipment I received an email confirmation and it said something different [speaker001:] When did you place your order? [speaker002:] 2019-10-25 [speaker001:] what is the content of the email? What happened to the shipment? [speaker002:] The email had the wrong address. I do not know what happened to the shipment, that what I need you to tell me please [speaker001:] Ok Please give me your full name [speaker002:] Rodriguez Domingo [speaker001:] Now I need your account id and order id [speaker002:] Account ID: RYYIANQ3NO Order ID: 9414420795 [speaker001:] Now I just need to validate your purchase Please send me your username and email address [speaker002:] rdomingo569 rdomingo569@email.com [speaker001:] I am really sorry that you had to pass through this stress What change do you need on your order? [speaker002:] I just need to check the status of the shipment If the address is wrong, I need to update the address My correct address is 3080 Woodshore St Baltimore, TX 90470 [speaker001:] Some is definitely wrong with the address. I will update with this new address [speaker002:] Thank you so much [speaker001:] I have updated the address. Your order will be shipped to the right address now. [speaker002:] Thank you! That is all for today [speaker001:] Would that be all for today? [speaker001:] Hi! How may I help you? [speaker002:] I'm trying to figure out when my jacket is going to ship out [speaker001:] Sure! May I have your full name, Account ID and Order ID in order to check? [speaker002:] You bet, it's David Williams the account ID is qycik4yr09 and the order id is 9096965985 [speaker001:] Alright, one moment please. [speaker002:] good [speaker001:] How long have you been waiting for this order? [speaker002:] About 5 months since last October Also the paperwork has my zip code wrong I live near Seattle, but it's got a zip code for some place in Georgia [speaker001:] Well then, let me get your new address and I will have a new one shipped out to it by this week! [speaker002:] ok, it"s 0339 Lincoln Ave, Seattle wa, 98107 [speaker001:] Your new item will ship out to this address soon. Anything else I can help you with today? [speaker002:] No, that's it. What do I do if two of them wind up arriving? [speaker001:] That shouldn't happen, but you can keep the other one. Anything else? [speaker002:] No, I think that's it. Thanks! [speaker001:] Have a great day! [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hi! I'm trying to figure out if there is a way to order a particular item that seems to be out of stock at the moment [speaker001:] I'd be happy to look in to that for you. Can I get your full name or Account ID? [speaker002:] sure, my name is David Williams [speaker001:] Thanks David. I'll just pull your account up. What item were you trying to get David? [speaker002:] It's the white guess shirt listed for $84 [speaker001:] David, I am going to write up a report and send it to the Purchasing department so they can get a better handle on how much is needed! [speaker002:] thank you so much [speaker001:] In the meantime, would you like me to order the item so it is shipped to you as soon as it is in stock? [speaker002:] that would be great, yes! [speaker001:] I'll do that for you right now. One moment please. [speaker002:] okay thanks:] [speaker001:] Should I put this on the card you have on file? [speaker002:] yes, that'll be fine thank you [speaker001:] I have back ordered the shirt for you David. Hopefully it arrives soon. Is there anything else you need today? [speaker002:] no, that was all! Thank you again [speaker001:] Thanks David, have a great weekend. [speaker001:] hi, how can I help you? [speaker002:] I'm having website issues. I just can't seem to get the search to work. I just see a giant spinning wheel. [speaker001:] oh no! so, when you search nothing comes back at all? [speaker002:] just a spinning wheel. I'm very upset about it. [speaker001:] it is so frustrating when tht happens. [speaker002:] This never happens on Amazon. [speaker001:] let me suggest a few things for you to try [speaker002:] okay [speaker001:] please log out of your account & log in again [speaker002:] Still not working...any other ideas? [speaker001:] could you try searching for a different item? or does it happen with everything? [speaker002:] Okay, nothing still. [speaker001:] OK, please clear your cookies [speaker002:] One sec. Hey, that fixed it! Perfect. [speaker001:] wonderful [speaker002:] uh oh, now I think I broke you. [speaker001:] our team will be pleased heh np are you able to continue shopping? is there anything else? [speaker002:] yes, it's perfect now. [speaker001:] oh good [speaker002:] All set, thanks for the help [speaker001:] have a good day [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi, I've been trying to use this promo code, but it keeps saying it's invalid for some reason. [speaker001:] I'm so sorry about that! Let's get that sorted out for you. Your full name, please? [speaker002:] David Williams [speaker001:] Thank you, David. Typically our promo codes are valid for about 7 days. What is your issue date, if you happen to have it? [speaker002:] I got it 9 days ago. [speaker001:] Oh, okay! The promo code would be out of date, then. Would you like me to generate a new code for you? [speaker002:] That would be great. [speaker001:] Sure thing! Your promo code is "2B99T" and it will give you 20% off your next purchase. Is there anything more I may help you with today? [speaker002:] Awesome, thank you so much. Nope, that was everything. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello [speaker002:] Hello, this is John from ACME. How may I assist you today? [speaker001:] I am interested in purchasing a Tommy Hilfiger jacket on your website. [speaker002:] Okay. Is there anything specific you would like to know? Or would you like me to make the purchase for you? [speaker001:] Could you tell me the type of materials used in its construction? I'm interested in care as well as details about storage. [speaker002:] Our Tommy Hilfiger jacket is made out of synthetic materials such as plyester, nylon, and tricot. The inside of the jacket is lined with cotton. [speaker001:] That's great. I'll buy one, but I'd like you to make the purchase for me. [speaker002:] That's no problem. May I have your full name? [speaker001:] Joseph Banter [speaker002:] All right. I made the purchase using your credit card on file. You should receive it within 2-3 business days. Is there anything else I can assist you with? [speaker001:] Nope. That's it! Thank you. [speaker002:] Thank you for being an ACME customer. Have a wonderful day! [speaker001:] Hello, thanks for contacting AcmeBrands. How can I help today? [speaker002:] I wanted to check the status of my order. [speaker001:] OK, was there a specific question you had about your order? [speaker002:] I wanted to check on the estimated delivery [speaker001:] Can I have your full name or account ID please? [speaker002:] Albert Sanders [speaker001:] Thank you Albert may I also have your account ID and order ID? [speaker002:] Account ID D4EHGCEDQD order ID 4821085083 [speaker001:] And your question about estimated delivery was that related to what time of day your order is delivering or are you waiting on an order that hasn't arrived yet? [speaker002:] Oder I have not received I mean order [speaker001:] Alright, can i also have your username and email address? [speaker002:] Asanders asanders@gmail.com [speaker001:] How many days have you been waiting on your item to arrive? [speaker002:] 2 days [speaker001:] Sometimes packages can be mistakenly marked as delivered, but can still take a couple of days to arrive. If your order has still not arrived within 7 days, please check back with us for a status update. Is there anything else I can help you with today? [speaker002:] That is it [speaker001:] Thank you, have a great day! [speaker001:] How can I help you? [speaker002:] i would like to know the status of my refund [speaker001:] Sure, can I have your name and account number? [speaker002:] Alessandro Phoenix Acoount ID: WE4889903 [speaker001:] Thank you Mr. Phoenix, can I please have your username, email address and order number? [speaker002:] Username: aphoenix579 Email Address: aphoenix579@email.com Order ID: 6556841376 [speaker001:] Thanks, so much. [speaker002:] welcome hello [speaker001:] I see that your refund is in progress. [speaker002:] do you know hoe long it will be before it hit my account? [speaker001:] You should see the refund in 24 hours. [speaker002:] okay, thank you for your help [speaker001:] You're welcome. Is there anything else? [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] Hi Donny, I need help logging into my account please [speaker001:] No problem Can I get your name and account ID? [speaker002:] Sure the name is David Williams I don't have my account ID handy, sorry [speaker001:] Alright David and do you need to reset your username or password? [speaker002:] Well I lost the phone I used for two factor authentication, so is there a way around that? [speaker001:] Absolutely. Let me walk you through that. [speaker002:] Whew, thank you [speaker001:] No problem! What is your email? [speaker002:] dwilliams630@email.com [speaker001:] I am about to send you over a link to your email to reset this. Remember to stay safe by continuing to use 2 factor authentication in the future for best security:]. Is there anything else I could do for you today, David? [speaker002:] No you've been a big help, thank you Have a good day [speaker001:] Awesome, glad I could help. You as well! [speaker001:] hello [speaker002:] Hi! I have this subscription service and I would like to keep the service. I wanted to request for an extension to pay the fee though You see I need a little more time to come up with the money [speaker001:] Give me your full name [speaker002:] I was hoping you could help David Williams [speaker001:] I need to verify your identity give me your account id and order id [speaker002:] Account ID: T89Z8CKMXA Order ID: 9573566140 [speaker001:] Verified! What is your membership level? [speaker002:] Guest [speaker001:] I am sorry to inform you that as a guest you are not qualified for an extension There is nothing I can do about it are you there? Hello [speaker002:] Yes Can you get me a manager. May be he can help apologize. had lost connection [speaker001:] The manager is not available now [speaker002:] So is there anything you can do? [speaker001:] Like I said before there is nothing else I can do [speaker002:] okay [speaker001:] IS there any other thing that I can help you with? [speaker001:] Hello, how may I help you? [speaker002:] I signed up for a premium subscription shoppiing service and would like to pay the fee for it before my annual subscription terminates. [speaker001:] Of course, can I get your Full Name or Account ID? [speaker002:] Chloe Zhang, 9IAJ78OIBR [speaker001:] Awesome! Can I also get an Order ID to validate your account? [speaker002:] 7656591779 [speaker001:] Our standard subscription is $99 a year. How much of this did you want to pay today? [speaker002:] I'll pay the whole thing. [speaker001:] Do you have a credit card you would like to use? [speaker002:] can I use PayPal? [speaker001:] I can use the card that is on your account if you'd like [speaker002:] yes, please use that [speaker001:] I have successfully renewed your subscription. Is there anything else I can help you with? [speaker002:] yes. is there a webpage on your site that shows all the benefits I'll be getting? [speaker001:] Yes, please visit www.acmebrands.comfaqsubscriptions to view all the benefits [speaker002:] thank you much. have a great day! [speaker001:] You too! Thanks, [speaker001:] Hello! How can I help you? [speaker002:] Hi I placed an order, but I would like to cancel it. [speaker001:] Sure, I'd be happy to help with that. May I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] Did you accidentally order two of the same item? [speaker002:] No, I just changed my mind and don't want it anymore. [speaker001:] ok, can I have your account ID and order ID please? [speaker002:] Account ID: UTWGG6ZQAL Order ID: 0825946000 [speaker001:] Thank you and what is the shipping status? Sir, the shipping status please? [speaker002:] I haven't received it yet, but my account doesn't show a shipping status. [speaker001:] Does it show "order received"? [speaker002:] Yes [speaker001:] Ok, great, I'll go ahead and issue a refund and cancel that order for you. Is there anything else I can do for you today? [speaker002:] My refund will be for the full amount of $69? [speaker001:] Yes, the full purchase amount, a full 69 [speaker002:] Ok, thanks. That's all. [speaker001:] have a great day! and you're welcome! [speaker001:] Hello! Thanks for contacting Acme customer support. How may I help you today? [speaker002:] The promo code I got 2 days ago is saying it's invalid [speaker001:] Oh no. Let me try to help you with that. Can I get your full name? [speaker002:] My name is Sanya Afzal [speaker001:] One moment while I bring up your account. And can I confirm that the code is only 2 days old? [speaker002:] yes 2 days old [speaker001:] Got it. I'm looking it up in the system right now. [speaker002:] thanks [speaker001:] Do you have your membership level? [speaker002:] Silver [speaker001:] That does seem to be an invalid code but as a Silver member, I'm happy to issue you a brand new one. [speaker002:] Great thank you [speaker001:] Here it is, and as always it is good for 7 days from today: O58U9 [speaker002:] Perfect. Thanks so much for your help That's all I needed [speaker001:] Of course. Is there anything else that I can help you with today? [speaker002:] that's all [speaker001:] Thanks for shopping with Acme. Have a wonderful day! [speaker001:] Hi! How can I help you today? [speaker002:] What's up with your site? It is moving extremely slower than usual getting stuck [speaker001:] I am sorry about this, I will figure it out. [speaker002:] ty [speaker001:] I am writing up a report to the website team to repair this right now. [speaker002:] i've even tried using a different browser already nothing [speaker001:] I see, have you tried logging out then in? [speaker002:] That is the very first thing I tried yes [speaker001:] Ah, have you tried closing every tab inside of your browser? [speaker002:] no I can try that one sec [speaker001:] Many programs running can cause a slowdown, also try to close those. [speaker002:] Ok seems to have helped a bit hopefully i can make it through now thanks [speaker001:] No problem! Is there anything else I can do for you today [speaker002:] not that I can think of thanks [speaker001:] Great, have a good day! [speaker001:] Hello, how can i help you? [speaker002:] Hello. I can't get into my account [speaker001:] What is stopping you from getting in? [speaker002:] I don't have my phone any longer that I used for the 2 factor authentication [speaker001:] I will be happy to help you get back into your account can i get your full name. [speaker002:] Chloe Zhang [speaker001:] I found your account Chloe now can I get your email? [speaker002:] chloezhang470@email.com [speaker001:] Okay I will be sending the reset code to that email. I will also be sending a link that will indicate some good security measures that you should be practicing along with it. with the code you will be able to log in again. [speaker002:] Great. Thanks so much. [speaker001:] Can I help you with anything else? [speaker002:] No, thanks. Thanks for your help! [speaker001:] Have a great day. [speaker001:] Hello! How can I help you today? [speaker002:] Can you tell me when the annual fee is due on my account? [speaker001:] Sure! What is your name, please? [speaker002:] Joyce Wu [speaker001:] Thank you, Joyce. And for verification, what is your order IDaccount ID? [speaker002:] NNJ5IPVITC 0334262233 [speaker001:] Thank you, I've successfully verified your account! Your annual fee is due today, actually. It's $20. Would you like to pay it today? [speaker002:] yes please [speaker001:] Done, you're all set with that! I'm going to send you a link so that you can manage your subscription information on your own, too. You will need your username to log in. Do you know it? [speaker002:] I dont [speaker001:] No worries, it's jwu1. Can I help you with anything else today? [speaker002:] Great thank you no that it! [speaker001:] You're welcome, have a nice day, Joyce! [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] I have a question about my account [speaker001:] Sure, how can I help? [speaker002:] I signed up for the premium subscription service but I just checked and I was charged twice for it! I want one of the charges reversed and a refund please [speaker001:] Oh my that's no good. Let's see what I can do to help I'll need a bit of information from you so I can pull everything up. First could you provide me with your Full name and Account ID? [speaker002:] Chloe Zhang GMNST3QQ7B [speaker001:] Thank you Chloe, and can I have your order ID please? [speaker002:] 4216069008 [speaker001:] Thank you, I was able to verify your identity. Now could oyu tell me your membership level? [speaker002:] bronze [speaker001:] Let me check with my system to see what might have happened. [speaker002:] ok [speaker001:] Unfortunately everything appears to be correct for the charges. I apologize for the inconvenience. Was it possible the bill was just higher than expected?. [speaker002:] no I see I was charged twice [speaker001:] This might have been done because the previous payment processed later than usual butt I can assure you that there was no error in the amount you were charged. [speaker002:] you're sure? when can I see that on my account? [speaker001:] I can send you a link to your account page so you can double check it if you would like [speaker002:] ok [speaker001:] I'm sorry for any inconvenience this may have caused. Was there anything else I could help you with? [speaker002:] that's it. I'll check the link you sent [speaker001:] Alright, if you find it still in error don't hesitate to contact us and do a followup. Thank you for shopping with us. Have a great day! [speaker001:] Hello there, how can I help you today? [speaker002:] Hi there, I am checking the status of my order. Order ID: 0322459786 [speaker001:] Okay, what seems to be the issue? [speaker002:] Can you also confirm the total I paid? [speaker001:] Why would you want me to confirm the total? [speaker002:] Was it $153? [speaker001:] Did you get an email with a discrepancy that you're trying to check? [speaker002:] I received an email that stated it was not that amount. Yes. [speaker001:] Okay, can I have your full name? [speaker002:] Joseph Banter [speaker001:] And your account ID? [speaker002:] PY3ZHSXATG [speaker001:] And your username and email? [speaker002:] josephbanter674 josephbanter674@email.com [speaker001:] Okay I'm going to check the system to see if the price is correct for you. [speaker002:] Great, thanks. [speaker001:] It seems the email you got had a typo in it, and your order was as you originally expected. You paid exactly what you did on checkout, no more no less. [speaker002:] Can you check the status of my shipment? [speaker001:] Is there anything else I can help you with? What do you mean? I just checked and determined that the email was incorrect and you have nothing to worry about [speaker002:] When will my shipment arrive? [speaker001:] The same day that it originally said it would upon checkout. Anything on the email you got is wrong. [speaker002:] Can you confirm that date? [speaker001:] 4132020 [speaker002:] Thank you! Have a great day! [speaker001:] Is there anything else? [speaker002:] No, that is all. Thanks! [speaker001:] Then have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi! my credit card keeps getting rejected [speaker001:] Okay, let me see what I can do to help. [speaker002:] ok [speaker001:] Can I ask one quick question first. What's the expiration date on your card? [speaker002:] 521 [speaker001:] Okay, and just to be sure can you try entering your card information again just to be sure? [speaker002:] ok oh that worked. I must have entered a number or something wrong [speaker001:] No worries, is there anything else I can do for you? [speaker002:] no thank you [speaker001:] Then have a nice day! [speaker001:] hello [speaker002:] Hello, how may I help you? [speaker001:] i was wondering if you could explain the difference in membership levels for me [speaker002:] Sure, could I get your name? [speaker001:] Crystal Minh [speaker002:] All members get access to a holiday party. Bronze members get reduced shipping and promos. Silver members get precious perks and can have customer service make purchases for them. Gold gets all that and unlimited refunds. [speaker001:] oh great, thanks [speaker002:] Is there anything else I can help you with? [speaker001:] that's all, thanks [speaker002:] Have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] Why is the item cheaper yesterday compared to today? [speaker001:] That is so frustrating when that happens! Let me look in to this for you. May I ask who I am speaking with today? [speaker002:] Rodriguez Domingo [speaker001:] And you said an item was cheaper yesterday? [speaker002:] yes a lot cheaper [speaker001:] Can I get your account ID and Order ID to verify your identity? [speaker002:] QMBXFTAET4 7866616853 [speaker001:] I know it is really frustrating but the changes of prices is outside of my control. We have a pricing algorithm which changes the price based on supple and demand and other factors. [speaker002:] okay, I understand. [speaker001:] Was there anything else I could help you with today? [speaker002:] no [speaker001:] Thanks and have a good day! [speaker001:] Hello, Thank you for contacting AcmeBrand. How may I help you? [speaker002:] hello i am thinking about buying this tommy hilfiger boots I am a painter so I want to know how to remove a paint stain from the boots if I get paint on them [speaker001:] I'll happily provide you with that information. One moment please. Theres a few steps needed for removing paint stains from the boots but theyre all pretty simple. First you'll want to brush off any excess paint, then with a caorse brush or even a toothbrush flake off dried excess paint. After that apply a mixture of soap and water to soften up the stain and scrape off any leftover softened paint. After this rub the spot a bit with a detergent and water mixture. Lastly you'll just apply some nail polish remove to the affected area and let it dry. the boots will look good as new! [speaker002:] so complicated. I will just use a paint remover from Footlocker. thank you for your help though. [speaker001:] Haha, I completely understand. This is just the recommended way to keep them nice and looking as new as possible. Did you need anything else? [speaker002:] no, that was all [speaker001:] Thank you and have a great day! [speaker001:] Thank you for choosing AcmeBrands! How can I be of service today? [speaker002:] Hi, can you tell me when I can use the promo code I recently received via email? [speaker001:] Sure, when did you receive it? [speaker002:] A few days ago? [speaker001:] Okay. Generally, they expire 7 days after they are issued, so you should still have time to take advantage of it! Can I answer anything else for you or help you with anything else today? [speaker002:] No, that is all. Thank you! [speaker001:] You're welcome, have a wonderful day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi I have a question about one of your products Its the michael kors jeans [speaker001:] What would you like to know? [speaker002:] I wanted to know if you provide tailoring services and how much it would cost to tailor these jeans? I'd like to make an adjustment [speaker001:] Ok Let me find out for you. Could you tell me your membership level? [speaker002:] silver [speaker001:] For silver members, tailoring is free. [speaker002:] oh that's great! [speaker001:] Can I help you with anything else? [speaker002:] thanks for that that's it [speaker001:] Have a good day. [speaker001:] Hi, how may I help you? [speaker002:] My cart does not update when i add items? Any idea why? Thanks [speaker001:] It sounds like a sitewide bug. Can you try logging out and then back in again? [speaker002:] Will try, hold on Nope still stuck [speaker001:] What happens if you refresh the page? [speaker002:] Let's see That did it, thank you! [speaker001:] Great! Can I help with anything else? [speaker002:] No, thanks again [speaker001:] Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] I would like to cancel my shipping order [speaker001:] Okay, can I please have your full name and ask why you would like to cancel? [speaker002:] I ordered the wrong thing on accident Norman Bouchard [speaker001:] Thanks Mr. Bouchard, can I have your account number and order number? [speaker002:] Account ID: TMTP3SAM7W | Order ID: 2055009005 [speaker001:] Thanks, and what is the status of shipping? [speaker002:] Order Received [speaker001:] Thanks, I've removed the item and refunded. [speaker002:] Okay thank you, that is everything i needed help with today, have a great dat day [speaker001:] What was the cost of the item? [speaker002:] $99 [speaker001:] I just want to be sure the it's correct. [speaker002:] Okay [speaker001:] Is there anything else I can help you with [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I'm trying to check on my order status, but I lost my phone that had the 2-factor authentication on it. Can you help me? [speaker001:] Yes, I can definitely help you with that I'll just need to gather some information from you, and then I can send you a code via email that will allow you to get into your account [speaker002:] what do you need? [speaker001:] May I ask for your full name, your email address, and for security purposes, either your PIN number or your answer to a security question [speaker002:] Wow! That's a lot of info. Here's my name: David Williams My email address is davidwilliams244@email.com [speaker001:] Hah, it is indeed, but it's better to be safe than sorry, as they say [speaker002:] True, true. I don't have a PIN and I never set up a security question. [speaker001:] oh, I see We commonly use maiden name's as a security check on our site, it might already be in the system may I ask your mother's maiden name? [speaker002:] Oh, it's Hill. [speaker001:] There we go, yes, everything is confirmed Okay, if you are ready to log-in, I will send a link with a temporary code to your email address [speaker002:] Yes, please. [speaker001:] that will get you into your account and you can then turn off the 2FA, or you can add a new phone [speaker002:] Okay. Let me try really quickly just to be sure. While I have you on the line... [speaker001:] Yes, how may I help? [speaker002:] Great, everything worked. I have no further questions. Thank you. [speaker001:] Ah, I'm glad to hear it. Have a great day Mr. Williams [speaker001:] Hi! How may I help you? [speaker002:] Hi, I think the payment method for my order is wrong [speaker001:] Ok, may I have your full name to verify? [speaker002:] David Williams [speaker001:] Thank you, may I also have Account ID and Order ID? [speaker002:] account ID is JXMXJRSDPO, order ID 8915117892 [speaker001:] Thank you, what is the shipping status of the order? [speaker002:] It was delivered already [speaker001:] I'm sorry, but we cannot change the payment method for an order already finished. Only for future orders if you still wish to change it. [speaker002:] Okay, that's fine then [speaker001:] Did you want to change it for the future, or did you need anything else? [speaker002:] Yes, change it to my debit card [speaker001:] There you go, anything else? [speaker002:] No, that's all. Thanks [speaker001:] Have a great day! [speaker001:] Hello. How can i help you today? [speaker002:] Anytime I search it seems to hang up and just have the little spinning wheel loading [speaker001:] Okay lets see what we can do to help you out today [speaker002:] alright [speaker001:] Can you please try logging out of your account and then back in? [speaker002:] That did not seem to make a difference [speaker001:] Can you try clearing your cookies? [speaker002:] yes, that seems to have made it better. [speaker001:] okay great to hear [speaker002:] thanks for the help [speaker001:] No problem is there anything else I can help you with? [speaker002:] no that was all [speaker001:] Have a great day! [speaker001:] Hello and welcome to AcmeCorp. With whom do I have the pleasure of speaking with today? [speaker002:] Hello, my name is Shayla [speaker001:] Hi Shayla. How may I help you with today? [speaker002:] Sorry, my order may actually be under Joyce. But in any case, I am wanting to buy a Guess shirt. I looked at it yesterday, but when I went to order it today, the price is much higher! [speaker001:] Sure I will be happy to help you with that. [speaker002:] Great, thank you [speaker001:] First, can I get the full name for the order. [speaker002:] Yes, Joyce Wu [speaker001:] Can I get your account ID and order ID? [speaker002:] Sure. Account ID is E7LQSSJR6P Order ID is 0171533227 [speaker001:] Great, you're all verified. Our pricing constantly changes from day to day and I am so sorry the price is higher. [speaker002:] I don't see how that is fair to the customer. Do we get a portion refunded to us or something similar? A lot of companies do that. [speaker001:] Our company doesn't currently offer that. But we are so appreciative of your business, I will be happy to offer you a 20% discount code good for a future order. [speaker002:] OK, that helps. Thank you! [speaker001:] Here is your promo code. It is good for the next month. 0C7MT [speaker002:] Great, thank you [speaker001:] You are so welcome. I'm sorry we couldn't refund the price difference, but I hope the promo code makes up for that. Is there anything else I can help you with? [speaker002:] That's it, thanks for your help [speaker001:] Great, have a wonderful day! [speaker001:] Hello How can I help you? [speaker002:] hi I need to order a pair of boots [speaker001:] Ok and are you trying to order from the website? [speaker002:] I got a pair from yu guys and I need to return them and get a new pair so I need help with this returnt first [speaker001:] Oh ok, I will be glad to help you with that. Could I have your full name or account id? [speaker002:] Rodriguez Domingo [speaker001:] What is wrong with the original pair of pants? [speaker002:] They are not what I thought they would be so i need a new styling [speaker001:] Ok, could I have your username, email address, and order id? [speaker002:] rodriguezd287@email.com 6051401074 thats my order ID [speaker001:] Also your membership status? Could I get your membership status? Hello Are you still there? [speaker002:] yes Bronze sorry internet issues [speaker001:] When was the purchase bought? [speaker002:] 2019-10-18 [speaker001:] It has been more than 90 days, so we will be unable to process this return. I am sorry that we cannot help you with this. Is there something else I can help you with? Hello Are you still there? Hello The chat will be disconnect after a period of inaction. Hello [speaker001:] Hello! How may I help you? [speaker002:] Hi [speaker001:] Hi! How may I help you? [speaker002:] I would like to check the status of my order [speaker001:] Alright may I have your full name? [speaker002:] Crystal Minh [speaker001:] Would you like to know when it will arrive? [speaker002:] i would like to enable my subscription [speaker001:] Okay! May I have your account and order ID to check? [speaker002:] I do not have that information [speaker001:] Well let me see if I can still check. It looks like it is not active, for a due of 49 dollars was yesterday. [speaker002:] i would like to pay that now [speaker001:] Alright, may I use the card on file? Is it okay for me to use the card on file if you don't wish to use another card? [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi, could you give me the status of my subcription? [speaker001:] Absolutely. Can I get your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez. Now what were you looking to know about your subscription? [speaker002:] Really I just need to know when it expires and my next annual payment is due [speaker001:] Sure! Can I get your Account ID and Order ID please? [speaker002:] account is O8VEXVGYSH and my order id is 4577126235 [speaker001:] Thank you! Let me check on your status here. Alright your subscription actually expires tomorrow, so you'll have to pay that tomorrow. [speaker002:] Is there any way I can go ahead and pay that today? [speaker001:] In the future if you'd like to look this information up you can access it through your account at the following link: And yes we can pay that. Do you have a credit card number? [speaker002:] Sure [speaker001:] What is the credit card number? [speaker002:] 1234-5678-1234-5678 [speaker001:] Okay that has been updated. Can I help you with anything else today? [speaker002:] I think that's all thank you! [speaker001:] Thank you and have a great day! [speaker001:] I need to check on my order, it says it's been delivered, but I don't have it. [speaker002:] I'm sorry to hear. Can I have your name? [speaker001:] Rodriguez Domingo I hope it didn't get delivered to the neighbors. They stole one package once already. Anyone there? [speaker002:] Yes, I'm here for you. [speaker001:] Okay, what else do you need from me? [speaker002:] Can I have your username, email address and order number? [speaker001:] My username is C4DNNQNUIZ Phone number is 070-721-6091 Order ID is 0187918141 [speaker002:] What is your email address? [speaker001:] I don't havce one That's why I gave you my phone number. [speaker002:] How long have you been waiting for the order? [speaker001:] 2 weeks now. I paid good money for it too. [speaker002:] Sorry to hear that. That's way too long. [speaker001:] Yeah. Do we know if it got delivered wrong or returned to you? I don't have it. I know it says delivered, but it ain't here. [speaker002:] I will have to ship a new order to you. Can I have your mailing address? [speaker001:] 3327 Brushwick Dr, La Fayette, NY 6064 Is there a way to make sure that I have to sign it for delivery? I'm at home now because of the virus. [speaker002:] Okay and what did you order? [speaker001:] Calvin Klein jeans [speaker002:] I can make a note that you would like to sign for it. [speaker001:] Thanks. [speaker002:] You're welcom, you can expect your package within 24 hours. Is there anything else I can assist you with? [speaker001:] Hello. How may I help you today? [speaker002:] Hi. How much is overnight shipping? I'm moving tomorrow and need these boots asap [speaker001:] One moment please while I pull this up. It is weight based. $39.99 for items under 5 pounds, $54.99 for up to 10 pounds. and $69.99 for all other. Does that help? [speaker002:] Yes That's expensive: [ [speaker001:] Anything else I can help you with? [speaker001:] Hello. How can I help you today? [speaker002:] There seems to have been an extra fee added to my order I am trying to find out why [speaker001:] Ill take a look for us. May I have your name please? [speaker002:] Joseph Banter [speaker001:] Can you tell what the fee is from? [speaker002:] its showing as a misc fee thats why I am unsure [speaker001:] Can I also have your account ID and Order ID? [speaker002:] 3238630437 7AZNLOY2HA [speaker001:] I see it now. It appears to be an error on our end. Im going to go ahead and remove that for you. Can you confirm how much?\ [speaker002:] I appreciate that, good thing I let you guys know 10$ [speaker001:] Ok Im sorry about that. I have removed that fee and refunded it back to you. [speaker002:] thank you for the help [speaker001:] No problem. Have a nice day. [speaker001:] How may i be of service? [speaker002:] I want to check my order status, payment method is wrong. It should be PayPal not debit card [speaker001:] i see, i can help check the status of payment type on your order today i need your full name to pull up the account [speaker002:] Joseph Banter [speaker001:] Thank you Joseph, may I also have the account and order IDs, to pull up the shipment? [speaker002:] EJNWE8A1ZZ,6457613025 [speaker001:] Thank you, and what is the current shipping status? [speaker002:] In Transit [speaker001:] Ok then, we can change the payment method immidiately for you You said you wanted it on your Paypal, correct? [speaker002:] yes [speaker001:] Alright, I have changed the payment for this order to your Paypal, is there anything else I can help with? [speaker002:] no [speaker001:] Have a nice day! [speaker001:] Hello How can I help you? [speaker002:] Hi there, I want to complain Everytime I want to order something, you guys are out of stock, whats up with that? [speaker001:] Ok Let me see what I can do. Is there a particular item? [speaker002:] Yeah, in this particular case, its a pair of Guess jeans I was looking at but this happens all the time [speaker001:] Could I have your full name or account id? [speaker002:] Rodriguez Domingo is my name [speaker001:] I am writing in a report and letting the purchasing department know about this problem. [speaker002:] Ok [speaker001:] I am sorry about what is happening. Is there anything else I can help you with? [speaker002:] Nah, I just wanted to make sure you guys are aware I am unhappy as a customer. I'm silver level, but I might have to cancel my account if this continues. [speaker001:] While the problem is resolved by the purchasing department, I would like to offer you a discount. [speaker002:] Alright then. I appreciate it. [speaker001:] The promo code is 4JM8C [speaker002:] Hopefully I can find something in stock to use it on. [speaker001:] Is there anything else? [speaker002:] Nope. [speaker001:] I hope you have a nice day. [speaker002:] You too. [speaker001:] Goodbye [speaker001:] AcmeBrands, how may I help you? [speaker002:] yes i would like to see how i go about returning an item [speaker001:] Sure, what is the problem with the item? [speaker002:] i order the the jacket for my son and i order the wrong size. [speaker001:] Ok, let me help you with that. Could I have your full name or account id? [speaker002:] sure its Chloe Zhang and my account id is ASR4564F [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] my Username is czhang73, email address is czhang73@email.com Order ID: 9172223650 [speaker001:] Thank you What is your membership level? [speaker002:] guest [speaker001:] And when was the item bought [speaker002:] Tommy hilifiger jacket [speaker001:] Was it bought in the last 30 days? [speaker002:] No it was bought on 9222019 [speaker001:] I am sorry but we cannot process a return for a guest member for an item that was bought more than 30 days ago. Can I help you with anything else? [speaker002:] oh okay, that will be all [speaker001:] Have a good day. [speaker001:] Hello, how can I help you? [speaker002:] Yes i trying to buy something but my credit card keeps getting rejected [speaker001:] Let's try a couple things. Can you check the expiration date to make sure it isn't expired? [speaker002:] its hasn't expired [speaker001:] Okay, can you try logging in and out of your account? [speaker002:] ok, one sec still not working [speaker001:] Let's try one more thing. Can you try entering the information one more time? [speaker002:] oh yes okay it seemed to take it this time [speaker001:] Perfect! [speaker002:] thank you for your help [speaker001:] Anything else you needed? [speaker002:] no thats it [speaker001:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hello. I want to change my shipping method to next week. [speaker001:] I would happy to look into this for you. [speaker002:] I decided I can't afford the charge. [speaker001:] May I have your full name or account id please? [speaker002:] Yes, I'm Albert Sanders [speaker001:] Thank you Albert and may I have your account and order id please? [speaker002:] Account ID: 3ZWLQUDRSB, Order ID: 0675715681 [speaker001:] Thank you, and may I have the shipping status? [speaker002:] Let's see... oh geez it says delivered I'm still at work so I haven't checked [speaker001:] Thats ok, may I have your membership level please? [speaker002:] Silver [speaker001:] I can add a credit back to your account for the shipping fee. Would that work for you? [speaker002:] Wow that's great! Thanks. [speaker001:] Your welcome, is there anything else I may help with today? [speaker002:] Nope, have a great one! [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello there how can i help you today [speaker002:] Hey I wanted to Change the name in my account it is spelled wrong is it possible [speaker001:] Sure is, could i have your full name and account ID plz [speaker002:] I don't have that can I give you the userid aphoenix831 [speaker001:] Okay i just need a couple more things before i can change the account name, [speaker002:] Ok [speaker001:] Could you give me the zip code on the account and the email or the telephone numberpin number [speaker002:] my name is Alessandro Phoenx Pin Number: 349430 [speaker001:] Okay got it And what would you like your new accoutn name to be [speaker002:] This is how it appears on my ac. Right now Alessandro Phoenix Alessandro Phoenx Ok thank you [speaker001:] Okay i have updated it, is that all you need? [speaker002:] yeap thanks [speaker001:] Okay, have a nice day [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? How may I help you today? [speaker002:] I want to know the state of my refund because I want to add the item to my existing refund [speaker001:] I would happy to help. Just to clarify you want to add an item to another refund correct? May I have your full name or account id please? [speaker002:] Yes Name: Joyce Wu [speaker001:] Thank you may I please have your username, email address, and Order ID? [speaker002:] Username: jw720811, Email Address: jw720811@email.com, Order ID: 2316736529 [speaker001:] Thank you. What item would you like to add? [speaker002:] Product: Jacket Brand: Calvin Klein Amount: $74 [speaker001:] What was the total of your existing refund? [speaker002:] 100 [speaker001:] So your total refund will be 174. Is there anything else I may help you with today? [speaker002:] No [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi. How can I help you today? [speaker002:] do you charge for gift wrapping [speaker001:] I can definitely help you with that. Can I have your name while i look into this? We do offer gift wrapping. It costs $4.99 per item. [speaker002:] no matter the size? [speaker001:] It depends if it is oversized then it varies. Anything else I can help you with? [speaker002:] no thanks [speaker001:] Great have a nice day. [speaker001:] Hi, how can I help you? [speaker002:] Hi. I got billed for an order from you and I did not make the order! Hello? This is kind of important! [speaker001:] I'm sorry to hear that. Can I please have your name and account number? [speaker002:] Alessandro Phoenix I don't know my account # [speaker001:] Thank you Mr. Phoenix. Can I have your user name, email address and order number? [speaker002:] user: alessandrophoenix804, email is the same @email.com order# 3652296863 [speaker001:] What level is your memberhsip? [speaker002:] I'm BRONZE not that it seems to matter if crap is just going to be charged to my account randomly [speaker001:] Thanks, I've credited the account. Is there anything else I can help you with? [speaker002:] sure, can you make sure this doesn't happen again? please? that's everything. thank you [speaker001:] You're welcome. [speaker001:] Hi, how can I help? [speaker002:] Hi, I need my password reset, I'm locked out [speaker001:] May I have your full name and your username? [speaker002:] yes Chloe Zhang I don't have my user name either maybe thats why I am locked out I tried ChloeChloeZhangZhang, ZhangChloe, ZhangyChloe nothing worked [speaker001:] I need a zip code, phone #, and an e-mail address. [speaker002:] 50372 939-198-3545 i can't remember my email [speaker001:] I can give you a temporary username. czhang1 And now a temporary password...we recommend you change both after sucessfully logging in. What is your PIN number? [speaker002:] 441940 [speaker001:] z2u6wc97i0h Your temporary password is z2u6wc97i0h. [speaker002:] thanks so much [speaker001:] Again, these should be changed as soon as possible. Is there anything else I can help you with today? [speaker002:] no that is it [speaker001:] Have a great day. [speaker001:] hello [speaker002:] Hello, how can I help you today? [speaker001:] i am thinking about buying these boots that i really like Do you know if they come with a warranty? They are Calvin Klein brown leather [speaker002:] Happy to help, may I have your name please? [speaker001:] Sure, Rodriguez Domingo [speaker002:] thanks Rodriguez. Our products are warranted for 12 months from date of purchase. They are guaranteed to be free of defects in material and workmanship. [speaker001:] Great, thank you! [speaker002:] Great, is there anything else that I can help you with? [speaker001:] Nope, thank you [speaker002:] Have a nice day! [speaker001:] Hi, how can I assist you today? [speaker002:] Hi, I need to check the status of my order please My payment method seems to be wrong [speaker001:] What's your full name, please? [speaker002:] Rodriguez Domingo [speaker001:] Can I have your account and order IDs? [speaker002:] Account ID: E48MRAEC7J Order ID: 0951301839 [speaker001:] I've pulled up your account. I would like some further clarification about what you need help with today. Can you try rephrasing your request? [speaker002:] Yes I'm having and Issue with my order. I need to know my order status due to the payment method being wrong. Does this help at all? [speaker001:] Okay, let me look into it a bit more, okay? [speaker002:] sure [speaker001:] What's the shipping status of the item? [speaker002:] Order Received [speaker001:] Okay, there's still time to change your payment method then. How did you want to pay for the order? [speaker002:] Credit Card [speaker001:] I've made that change for you. Is there anything else I can help you with today? [speaker002:] that's great, thank you No, that is all I needed [speaker001:] You're welcome. Have a great day! [speaker001:] Good evening and thanks for contacting AcmeBrands! How can I help you today? [speaker002:] Hi. I'm really want to purchase a nice shirt, but it's really expensive. What would happen if I end up being late paying for my subscription? [speaker001:] I'd be happy to provide you with that information, but could you provide me with your name and account ID first? [speaker002:] Chloe Zhang. I'm afraid I can't remember my account ID. [speaker001:] Thanks okay, let me see if I can bring up your account with just your name. Alright, I found it. And you just need to know our late payment policy on subscription memberships? [speaker002:] Yes. Thank you. [speaker001:] If you are late with your subscription payment, there will be a fee of $2 per day past the due date. If you are one of our Gold or Silver members, we allow a grace period of 5 late days without penalty. [speaker002:] Ok, thank you so much. [speaker001:] Is there anything else I can help you with today Chloe? [speaker002:] No, thank you. [speaker001:] You're welcome. I hope you enjoy the rest of your day! [speaker001:] Hello! How can I help you today? [speaker002:] I need a confirmation of an order's date. [speaker001:] Sure I can help you with that. You want to know when you placed an order, or when you will receive it? [speaker002:] when I will receive it the shipping date please [speaker001:] Can I have your full name or account ID please [speaker002:] Albert Sanders [speaker001:] Did you get an email because something was wrong with your order? [speaker002:] I got an email with a different shipping date. [speaker001:] Ok. I can look into that for you Do you want to change your order time from morning to evening? [speaker002:] I just want to know the shipping date. [speaker001:] Or do you just want to confirm the date? [speaker002:] yes just confirm the date [speaker001:] can I have your account ID and order number please [speaker002:] Account ID: OBWQV8PJKK Order ID: 2922195544 [speaker001:] Thank you. Ok. Now can I please have your username and email address please [speaker002:] Username: alberts8 Email Address: alberts8@email.com [speaker001:] Thank you! What was the date your email said? [speaker002:] tomorrow [speaker001:] And when was it supposed to arrive? [speaker002:] I don't know. [speaker001:] It looks like the email was incorrect, and sent in error. So whatever your original confirmation stated is correct. Is there anything else I can help you with today? [speaker002:] ok No that's all. Thank you [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I cannot access my account because I lost my phone that I use for 2 factor authentication. Can you help me with that? [speaker001:] Yes I can! Can I have your full name? [speaker002:] Joyce Wu [speaker001:] And your email, so I can send you a reset code? [speaker002:] joycewu7@email.com [speaker001:] Okay, so the email has been sent. I'm also going to send you some information on best security practices [speaker002:] can I turn off the two factor until I get a new phone or find my old one? [speaker001:] Just so you know the best ways to be safe All that will be outlined in the reset process once you go through the email. [speaker002:] Okay great. Thanks for your help and the extra info. I really appreciate it. Have a good day. [speaker001:] No worries. Is there anything else I can do for you? [speaker002:] No, i think that will be all. [speaker001:] Then have a nice day! [speaker001:] Hello, how can I assist you today? [speaker002:] Hi there, I'm trying to get in to my account but I forgot my username. I had it on a piece of paper but I think my dog ate it.: [ [speaker001:] Okay, I can help with that. Can I get your name or account ID please? [speaker002:] Alessandro Phoenix [speaker001:] Could I get your ZIP code and email address? [speaker002:] Unfortunately I don't have that information either. I have my phone number... [speaker001:] Okay, let me get that please. [speaker002:] 404-2010 I don't seem to have all the information you need... Oh, my zip is 11102 [speaker001:] Great, that will sure help! [speaker002:] Sorry, I forgot my zip for a second as I just moved. [speaker001:] I understand, I'm terrible with remembering numbers. I've made a new username for you it's: aphoenix1 [speaker002:] Great, that is all I needed. Thanks for all your help. Hope you have a great day! [speaker001:] Have great day and don't be too hard on that dog! [speaker001:] Hello, how can i help you? [speaker002:] I need to check my shipping status I never got my package [speaker001:] How many days has it been, sirmam? [speaker002:] Name: Crystal Minh three [speaker001:] Okay I have found your account. Can I get your username, email and order id please. I need to look up this purchase. [speaker002:] Username: cminh611 Email Address: cminh611@email.com Order ID: 5033629649 [speaker001:] Great, It seems like the package is in transit. It typically takes 7 days or less to reach their destination. And if it had been marked delivered it could be a mistake! Please come back if it has not gotten to you after 7 days. [speaker002:] Okay [speaker001:] Do you need anymore help? [speaker002:] no [speaker001:] have a great day. [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hello, I'm trying to figure out the color of some jeans, could you help me out? [speaker001:] Sure, I can help you with that. May I ask who I am speaking with? [speaker002:] Norman Bouchard [speaker001:] Were you just wondering if a certain color was available? [speaker002:] I was trying to figure out if they were dark blue or black actually. [speaker001:] Our jeans come in a wide variety of fades and colors. We do have dark blues as well as black. If they are black the color will be listed as jet blakc. black. Sorry!! [speaker002:] Oh alright, thanks so much. [speaker001:] Is there anything else I can assist you with today Norman? [speaker002:] No, that was all, have a nice day. [speaker001:] Thanks Norman, you have a nice day too! [speaker001:] Hello, how may I help you today? [speaker002:] I am trying to check my account for order info and I lost the phone that I use for two factor authentication. [speaker001:] Ok, no problem. I can help you with that right away. [speaker002:] ok [speaker001:] Can you please tell me your full name and email address? [speaker002:] Sanya Afzal safzal88@email.com [speaker001:] I've sent a reset code to your email. Please use the code to reset your two-factor authentication, and you will be able to log-in to your account again. Also, please consider reading our guide on best practices for security to keep your account safe. A link to the guide has been also sent to you. Is there anything else I can help you with today? [speaker002:] Ok. Got it done and I'm logged in. Thanks for your help. [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hi! hOw can i help you today? [speaker002:] I need ot update my address [speaker001:] what is your full name? [speaker002:] David Williams [speaker001:] What is the current incorrect address [speaker002:] 3973 Kennedy St Baltimore, NY 59418 [speaker001:] what is your zip code, telephone number, username, meail or password [speaker002:] U9HdFoDS Email Address: dw076007@email.com Pin Number: 965097 [speaker001:] GReat youre verigied wahts the new address [speaker002:] 4973 Kennedy St Baltimore, NY 59418 [speaker001:] do you need anythign else? [speaker001:] AcmeBrands, how may I help you? [speaker002:] I was thinking about buying the Tommy Hilfiger jacket, but I wanted to know if you have any size medium in stock. [speaker001:] Let me find out for you. Is it listed as empty on the website? [speaker002:] No, I just didn't always trust when the website says in stock or not. So I just wanted to check with you. [speaker001:] If it not then it should be available. We refilled every month at the end of the month. Can I help you with anything else? [speaker002:] No, that was all. [speaker001:] Have a good day. [speaker001:] Hello and thank you for contacting us today! How can I help you? [speaker002:] I lost my phone I had been using that for two factor authentication can you remove that from the account? [speaker001:] I can help you get that reset. Can I get your name please? I will also need your email address to send a special code to. [speaker002:] Chloe Zhang chloez79@email.com [speaker001:] Perfect. Thank you! I will be sending you a link with a special code to reset that 2FA. I will also attach a link that gives more information about security best practicies. Is there anything else that I can help you with today? [speaker002:] no that was all thanks for the help [speaker001:] Thank you and have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi I have a question abbou tmy account I made a return awhile ago but I don't see the refund yet [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Albert Sanders [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] alberts1 alberts1@email.com 8112149654 [speaker001:] Thank you How many days ago was the refund supposed to show up? [speaker002:] at least 20 I returned it almost a month ago. so even if it takes a full week to get back to you there's still plenty of time there [speaker001:] Thank you Let me update your order to give you credit for the return. I apologize that it took so long, but the credit should be on your account now. [speaker002:] ok thanks for helping me out [speaker001:] Can I help you with anything else? [speaker002:] no that's it [speaker001:] Have a good day. [speaker001:] Hi! How can I help you today? [speaker002:] Good day I was trying to access my account but I forgot my password Is there a way to reset it? [speaker001:] Absolutely! Can I have your full name and username, please? [speaker002:] My name is Albert Sanders My account id is asanders21 [speaker001:] I can't recover your old password, but I can generate a new one for you. I just need your PIN or the answer to your security question. [speaker002:] I see Sure, my PIN number is 395388 [speaker001:] 8mvi9lbg1w6 is your new password. Is there anything else I can help you with today? [speaker002:] Okay, that's great Fabulous That's all I need today [speaker001:] Okay! Glad I could help. Have a great night! [speaker001:] Hello, how can I help? [speaker002:] I would like to complain about the pricing on an item. [speaker001:] What seems to be the issue? [speaker002:] I was looking to buy a michael kors shirt, and it it well over $20 more on your site than I've seen it in stores. [speaker001:] Let's check on that for you. Can I get your full name or account ID? [speaker002:] Joseph Banter [speaker001:] Thanks, where did you find a lower price? [speaker002:] Nordstrom [speaker001:] Okay, can I also get your account ID and Order ID [speaker002:] Account ID: NVNB9I7BQW Order ID: 3470355449 [speaker001:] Thank you. Our pricing algorithms use several different mechanics that utlimately result in the price of an item [speaker002:] I can buy it elsewhere if it is overpriced I suppose. [speaker001:] Let's see what I can do Okay, I can offer you a one time only promo code for the item if you would like? [speaker002:] Okay [speaker001:] Here you go 66PHI [speaker002:] Thanks [speaker001:] Is there anything else you need? [speaker002:] No that's all I needed [speaker001:] Have a great day [speaker001:] Hello, how may i help you. [speaker002:] Hello, I want to purchase something but my credit card keeps getting rejected [speaker001:] I will be happy to help you with this issue. it seems like a troubleshooting issue. Please try to re enter your card information sometimes we get a number on it wrong. Tell me how that works for you. [speaker002:] I did try that and still not working [speaker001:] Okay now try to log out and then log in again then re enter it. [speaker002:] Thanks! That seemed to work for me [speaker001:] Great, glad to hear that. Do you need anything else? [speaker002:] That is all [speaker001:] Have a great day. [speaker001:] how may i help you? [speaker002:] hi, i need to check the status of my order because there seems to be an extra fee added on [speaker001:] sure, i can help you with your mystery fee today [speaker002:] lol thank you [speaker001:] can i get your full name to pull up the account? [speaker002:] David Williams [speaker001:] ill also need both the account and order ids. please [speaker002:] Order ID: 4389495737 Account ID: ELKGENQACO [speaker001:] thanks. and what is your membership level? [speaker002:] gold [speaker001:] i can refund you immidiately, what is the extra charge amount in $ [speaker002:] $34 [speaker001:] I have refunded your $34 is there anything else I can help with? [speaker002:] nope thats it [speaker001:] have a good day. [speaker001:] Hello! how cna i help you today? [speaker002:] Hi there. I'm trying to order something but your website is running extremely slow right now [speaker001:] oh i'm sorry! can you plesae try logging out and logging back in? [speaker002:] I literally can't do anything on the site sure, i will try, give me a second [speaker001:] In the meantime, I will write up a report to the website team to fix slow speeds [speaker002:] ok thanks. so i logged out and logged back in and it's still slow as heck. [speaker001:] i'm sorry! Can you try going to another website to see if that one is slow as well [speaker002:] ok hold on. Nope, still slow. maybe it's my internet! [speaker001:] is the other site slow as well? [speaker002:] yes I'll restart my router. [speaker001:] Okay great can i help you with anything else? [speaker001:] Hello. How may I help you today? [speaker002:] Hi, I was just reading about the different levels of membership and benefits and I wanted to see what my level was? [speaker001:] Sure may I have your name please? [speaker002:] Yes, it is Albert Sanders. [speaker001:] Thank you Albert. Unfortunately I am unable to see memberships. You can log into your account and see that info there. Was there anything in particular about membership benefits you needed? [speaker002:] Ok, well I need to know if my level will cover free international shipping on products? [speaker001:] I just checked and you account does offer international shipping. [speaker002:] Ok great. I did not want to have to pay additional fees. [speaker001:] One moment please. [speaker002:] Sure [speaker001:] And you dont know your membership level? [speaker002:] I think it might be Bronze, the last I remember. [speaker001:] Are you guessing or is that in front of you? [speaker002:] I'm pretty sure, based on the paperwork from the last order I made from Acme. [speaker001:] I see. international shipping is offered on your account. It will tell you how much if any when you make a purchase. [speaker002:] Ok that sounds good. [speaker001:] Anything else I can help you with? [speaker002:] That will be all. I will get back in contact with you when I decide what I want. [speaker001:] Thanks. Have a great day. [speaker001:] Hello, what can I do for you today? [speaker002:] Hi this is Norman Bouchard i returned my order which was order i.d. 3890553989 but i haven't got the charge reversed yet [speaker001:] Okay, give me a moment and I'll have everything I need to help you! [speaker002:] ok thank you [speaker001:] No worries. Would you say you're trying to check the status of your refund? [speaker002:] yes [speaker001:] Can I also have your email address? [speaker002:] normanbouchard946@email.com [speaker001:] And username? [speaker002:] normanbouchard946 [speaker001:] Okay, your refund is in progress at the moment [speaker002:] ok so i should have it within probably a week? [speaker001:] Actually one quick question. [speaker002:] ok [speaker001:] How long have you been waiting for this refund? Just double checking something, no worries if you're unsure [speaker002:] roughly a week i thought the day my return was completed the charge on my credit card would get reversed but since it didn't i thought i'd ask the status [speaker001:] Okay, you initiated this through a phone call so that's the source that will be credited when it gets back to you [speaker002:] ok thank you [speaker001:] So yeah, you should have it soon. Is there anything else I can do for you today? [speaker002:] no thank you. thanks [speaker001:] Have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello. I just wanted to check the status of my order because I only ordered a pair of jeans. My e-mail confirmation says I ordered two items though. [speaker001:] I can look in to that for you. Can I get your full name or Account ID? [speaker002:] Absolutely. My name is Chloe Zhang and my account ID is ZNQANZYZVG [speaker001:] Thanks Chloe. Just to verify, you ordered one pair of jeans but then got an email saying your ordered two? [speaker002:] Yes. [speaker001:] Alright, I have to verify your identity. To that can I also get your Order ID? [speaker002:] Sure. It's 4773876482 [speaker001:] I'm really sorry Chloe but the company did indeed make a mistake! Can you tell me the shipping status? [speaker002:] It says order received but I didn't get it yet so it must be on its way, maybe? [speaker001:] It will most likely be delivered today. Since it shows as being received I can go ahead and start the return process. How much were the jeans? [speaker002:] Thank you I'd appreciate that. They were $64. [speaker001:] The refund has been made. And I'm really sorry Chloe, but my mind must be elsewhere! When it says that the order is received, that means the company has received it. Not you!! So, you have been credited for the mistake and you will only receive the o one pair. [speaker002:] Thank you so much! [speaker001:] Working from home has too many distractions with my kids running around... [speaker002:] I just wanted to figure that out, that's all I needed to know. Hey it happens, it's alright. lol [speaker001:] Was there anything else I could help you with today? [speaker002:] No, but thank you for your help.:] [speaker001:] Thanks for your patience Chloe. You have a great day! [speaker001:] I would like to know when the spring collection drops? [speaker002:] hello, how can i help you I will be happy to help you with that. [speaker001:] OKay, thank you [speaker002:] For our spring collection it will drop on april 3rd. Do you need any more help [speaker001:] Okay, that is everything I needed help with [speaker002:] have a great day [speaker001:] Hi [speaker002:] Hello, how may I help you? [speaker001:] I would love to know more about a product because I'm thinking of buying it [speaker002:] Sure, if I could just get your name. [speaker001:] Sanya Afzal [speaker002:] Thanks, Sanya. What kind of question did you have? [speaker001:] I would like to know if these shoes are water proof A Michael Kors Boot [speaker002:] Most of our boots are water-proof, but I would recommend checking the guarantee information which will specifiy. It's on the website and boxes. Is there anything else I could do for you? [speaker001:] Okay Where do I get the guarantee information Okay Hello Thanks [speaker002:] You can find the information in the product page or on the boxes. Have a good day! [speaker001:] Thanks for contacting Acme. How may I help you today? [speaker002:] I've been charged twice and need to have it fixed [speaker001:] I'm sorry to hear that, but we can get this cleared up [speaker002:] Ok thanks. My order ID is 3246173742 a tommy hiliger hilfiger [speaker001:] One moment please. You were being charged twice on a product order, I see, not a subscription [speaker002:] i have a premium subscription, but was charged twice for the jacket [speaker001:] I will be able to issue a refund, since you were overcharged I understand. [speaker002:] great! What other info do you need? [speaker001:] Can I ask your full name or your Account ID? [speaker002:] Sanya Afzai thanks [speaker001:] Okay, Sanya, I have your account, and I have your order ID number, but I just need two more pieces of info: your username and your email address [speaker002:] Sanyak is my username my email is snayak@yahoo.com [speaker001:] Excellent, I can see your order in our system now [speaker002:] great! What else do you need? [speaker001:] How would you like that refund to be issued to you? I can add it to your account, directly to your credit or debit card, or even send you a gift card or a check if you would like [speaker002:] check would be great [speaker001:] Okay, in that case, may I ask for your mailing address? [speaker002:] don't you have it on file? 1234 ozzy osborne rd [speaker001:] I'm sorry to say, I don't see it in my files [speaker002:] AC DC, TX 12345 [speaker001:] but thanks. Ah, I've been there to see the bats, it's nice. But your address has now been entered, unfortunately I don't see the amount of the over-charge in my files. Do you happen to remember the amount? [speaker002:] $84 [speaker001:] Thank you, an $84 refund will be sent by check to your address [speaker002:] thanks! [speaker001:] Will there be anything else that I can help you with? [speaker002:] no, you've been great! [speaker001:] Thanks for that, and I hope you have a great day [speaker001:] Hello. How can i help you today? [speaker002:] Hello, my wife was talking about how my subscription service was removed from my account, but I want to keep the subscription service. I really like the benefits is has. [speaker001:] Okay. I'm sorry to hear it was removed. I'd be more than happy to help you out with this one. Let me look into this real quick [speaker002:] Okay, thank you for checking. [speaker001:] No problem Can I get your full name and account ID? [speaker002:] My name is Alessandro Phoenix and my account ID is 654321 [speaker001:] I will be checking our system to see what I can find out. I have looked into and it looks like your spouse was mistaken. Your subscription has not been removed. [speaker002:] Okay, so there are no problems? [speaker001:] No problems. You are good to go! Is there anything else I can do for you today? [speaker002:] No, thanks for the help [speaker001:] Have a great day! [speaker001:] Hi, how may I help you today? [speaker002:] Yea, so I want to check on my subscription status Wait, i mean my shipping status I've been waiting for this jacket for 5 days and it still hasn't arrived [speaker001:] No problem, let's see what I can do for you To get started, can I get your full name and account ID? [speaker002:] Joseph Banter Account ID: V3UM7RWV1D [speaker001:] OK, to look up your order can I get your username, email and Order ID? [speaker002:] Username: jbanter6 jbanter6@email.com Order ID is 3364930186 [speaker001:] Wonderful, these all worked When shipping items, it can often take a couple of days to arrive You mentioned you've already been waiting for 5 days, so let me record that. Since this is less than a week, please know that sometimes the package is mistakenly marked as delivered, but can still take a couple days to arrive We suggest just waiting a few more days to see what happens [speaker002:] What? Really? I mean isn't 5 days close enough? [speaker001:] I agree that it is fairly close, but it is company policy to wait at least a week before resending the item [speaker002:] man, this sucks i hope it arrives soon it was supposed to be here 3 days ago [speaker001:] I understand your frustration Mr. Banter Please feel free to reach back out in just two days [speaker002:] Alright fine [speaker001:] Is there anything else I can help you with today? Hello, are you still there? Ok, this chat will be closed due to inactivity [speaker001:] Hello. How can i help you today? [speaker002:] Yes i had a shipping date for tomorrow but i just received an item saying otherwise. So i would like to know if my order set to be delivered tomorrow [speaker001:] Okay so you received an email stating a different delivery date? [speaker002:] yes so i would like to know if it will be shipping tomorrow [speaker001:] Okay Can I get your full name and account ID? [speaker002:] Rodriguez Domingo and account id is XPHWSID6LB [speaker001:] Can I also get your Order ID? [speaker002:] 6451164534 [speaker001:] Okay next I will need your username, and email address [speaker002:] username rd704466, email is rd704466@email.com [speaker001:] Okay it looks like the email was correct I apologize for the inconvenience I will update your order immediately to ensure it is delivered tomorrow as originally promised [speaker002:] ok, great [speaker001:] Your order has been updated Is there anything else I can do for you today? [speaker002:] thanks, that will be all [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Can you help me change my shipping details? I moved into a tiny house at the end of my street and I'm afraid my future purchases won't reach me. [speaker001:] Sure I can help you with that Do you have an existing order that you need to update the address on? Or is this just for any purchases you might make in the future? [speaker002:] Both, but the more important thing right now is my current order. I can take care of the other one when I have more time. [speaker001:] Okay, I can help with that existing order [speaker002:] Great, thanks [speaker001:] I'll just need to gather some information from you first. May I have your full name and your current order status? [speaker002:] Joseph Banter, and in transit So you can see my concern [speaker001:] I can, indeed and to verify the account, I just need a couple more things from you: your username, email address, and the order ID [speaker002:] My user name is jb301866, my email address is jb301866@email.com, and my order ID is 3301794302. [speaker001:] Okay, it looks like the system is allowing me to change the address, so we must have gotten it just in time [speaker002:] Whew! [speaker001:] may I have the full address of your new location [speaker002:] Yeah, it's 8366 Lexington Ave Baltimore, MI 11850. [speaker001:] Okay, it looks like we're all set [speaker002:] Awesome, thanks! [speaker001:] You're welcome. May I help with anything else today? [speaker002:] That's all. [speaker001:] Excellent. Have a great day [speaker001:] Hello and welcome to AcmeCorp, how can I help you today? [speaker002:] Can you tell me some details about a product? [speaker001:] Yes sure, what product would you like to know more about? [speaker002:] Michael kors jeans [speaker001:] And what would you like to know about the Michael Kors Jeans? [speaker002:] Do they shrink? [speaker001:] With proper care, they should not shrink. Just remember to fold them inside out when you're washing them to avoid fading. Only wash them in cold water. Also, you should hang them dry for them to last the longest, but you can use your regular dryer [speaker002:] That's great to know. Thank yo. [speaker001:] You're welcome, is there anything else I can help you with today? If not, then I hope you have a wonderful rest of the day! [speaker001:] Hello. How can I assist you today? [speaker002:] I was double charged for a recent purchase. I need to get the second charge credited back [speaker001:] Let me look into that. What's your full name? [speaker002:] Crystal Minh [speaker001:] Just to clarify, you were charged twice for a purchase of clothingshoes, and not your membership subscription. Is that correct? [speaker002:] Yes. It was for a jacket I purchased. [speaker001:] Okay. Can I have your account and order IDs? [speaker002:] Account ID: SCBEOJ4YMU Order ID: 6905918275 [speaker001:] I've located your account. Just a moment pleae. [speaker002:] ok [speaker001:] What is your membership level please? [speaker002:] bronze [speaker001:] Thank you. I've looked into it, and it appears we have made a mistake in our email communication. What is the shipping status of the item? [speaker002:] it does not show me a status [speaker001:] Okay, in order to proceed with a refund, we will have to wait until the item arrives. To see if you receive one, or two. I can initiate a refund, but it will be pending until the item is shipped. [speaker002:] Is your system showing I ordered one or two? [speaker001:] It is showing one. [speaker002:] does it show that the charge was made twice? [speaker001:] No, not that I can see. Are you basing the double charge based on the email confirmation, or based on how much you owe on your account? [speaker002:] it is based on my account information [speaker001:] Okay, I will go ahead and refund your account then. [speaker002:] OK thank you! [speaker001:] We can use the honor system, and if you end up receiving two please send the other one back! How much was the jacket? [speaker002:] Of course! I definitely don't need 2 jackets. The charge is $79 thank you very much [speaker001:] You're welcome. Is there anything else I can help with? [speaker002:] no thanks. I appreciate your help [speaker001:] Have a great day! [speaker001:] How can I help you? [speaker002:] Hi! I was looking at doing some shopping and wanted to know how long does the premium membership lasts once I get it [speaker001:] I'd be glad to check on that for you. Can I have your name please? [speaker002:] Albert Sanders [speaker001:] Thanks! Membership will always last for the rest of the calendar year. From when you received it and then the next full calendar year. [speaker002:] Thank you [speaker001:] You're welcome. Did you have more questions? [speaker001:] Hi! How can I help you today? [speaker002:] Yes I made a return a while ago and it has not been reversed on my statement. [speaker001:] I'm sorry to hear that. I'd be happy to help. Can I have your full name, username, email address, and order ID, please? [speaker002:] Rodriguez Domingo rodriguezdomingo782 rodriguezdomingo782@email.com 6594818040 [speaker001:] How long ago did you send the return? [speaker002:] 10 days [speaker001:] Okay, since it has been over 7 days, I will go ahead and manually credit your account. Give me just a moment. [speaker002:] Sure thing thank you [speaker001:] Okay, the refund has been sent! Is there anything else I can help you with today? [speaker002:] that was everything thanks [speaker001:] You're welcome! Have a great night. [speaker001:] I am trying to log into my account but I can't. I lost the phone that was called for the 2FA [speaker002:] Hi there, no problem. Happy to help you reset that! Can I please get your full name or account ID, so that I can pull up your account? [speaker001:] Joseph Banter [speaker002:] Okay Joseph, I've pulled up your account. Can I have your email address on file, please? [speaker001:] jbanter2@email.com [speaker002:] A link to reset it is on the way. In addition, I'll send you some best practices for security going forward. Is there anything else that I can help you with today? [speaker001:] Nope that's it. Thx [speaker002:] Okay, have a wonderful day! [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Hi I want to the details of package, Whether is shipped or not? I want to know the details of package, Whether is shipped or not? [speaker001:] OK. May I have your full name or account ID [speaker002:] Norman Bouchard [speaker001:] OK. Your account has been pulled up. Did you want the item faster, and wanted a different shipping speed? [speaker002:] Yes [speaker001:] OK. I just need your account ID and order ID [speaker002:] Can you my name to check that? Norman Bouchard [speaker001:] I need zip code, phone number, and email address [speaker002:] Phone number: 705 605-3052 zip code: 28848 [speaker001:] OK. Your identity has been verified. What is your shipping status [speaker002:] I did not know that yet and i have not receive any mail from you [speaker001:] OK. It has not been received yet. I recorded your shipping status. Because it is already on its way, it will arrive in a day or so. I cannot expedite it at this point. Anything else? [speaker001:] Hello, how can i help you [speaker002:] I want to remove the second item on my order. I ordered it by accident. [speaker001:] I will be happy to help you with that. [speaker002:] Great! Thanks. [speaker001:] Can i get your full name. [speaker002:] Albert Sanders [speaker001:] Okay, i found your account. Can i get your account id and order id now I need to verify your account. [speaker002:] Account ID: OGJO7ILXEA Order ID: 5315679119 [speaker001:] Okay i was able to verify your identity. Can I get your shipping status. [speaker002:] Delivered [speaker001:] What membership level are you. [speaker002:] Guest [speaker001:] Please wait till you have the item in your hands then call customer service once more. Then you can start return process. [speaker002:] Ok, that will be fine. Thank you. [speaker001:] Can i help you with anything else? [speaker002:] No, that's all the questions I had for today. Thank you. [speaker001:] have a great day. [speaker001:] Hi! How may I help you? [speaker002:] what has to happen to cancel a subscription? I am thinking of buying stuff [speaker001:] You may cancel at anytime, and won't be charged for the later months. You are only responsible for the current month's bill and will still receive the subscription for that month. [speaker002:] thanks [speaker001:] Anything else today? [speaker002:] no [speaker001:] Have a good day! [speaker001:] Hey [speaker002:] good afternoon, how can I help you? [speaker001:] Crystal Minh here greeting you I have a problem with my account [speaker002:] A pleasure Miss Crystal [speaker001:] I cant seem to access it and I really want to order a jacket the pleasure is mine [speaker002:] You have entered all the correct information at the moment of entering the account and do not enter it? [speaker001:] Yes I have but lets check Username: crystalminh607 Password: 1716Cats maybe the user name is wrong? [speaker002:] let me check sorry the delay [speaker001:] No problem [speaker002:] I could send you an email with a reset for your account if you like [speaker001:] yes I guess that works for me Email Address: crystalminh607@email.com [speaker002:] perfect with this you can reset your username and password. Please give me your full name or account ID. sorry, the habit [speaker001:] dont worry about it lol [speaker002:] Ok with this I already sent you the reset link to your email. In addition to them, I send you a link with security practices so that you have more tools against situations like these. [speaker001:] Ok thank you very much [speaker002:] That would be all! you can check your email Miss Crystal not problem have a nice day [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] I want to check my order status online but I cannot access my account because I forgot my username. [speaker001:] I'm sorry to hear that; Let's try to get your username recovered. Could you provide me with your full name so I can pull up your account? [speaker002:] Name: Sanya Afzal [speaker001:] Thank you Sanya. To verify your identity I'll also need 2 of the following. Your zip code, phone number or email address please. [speaker002:] Zip code is 54949, Phone Number: 075-5186 [speaker001:] Great! everything looks good. One moment while I get your username. SAfzal1 is the username associated with your account. Was there anything else I could help you with today? [speaker002:] No [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi, I just have a quick question [speaker001:] Sure! [speaker002:] When does your fall collection arrive? [speaker001:] I will find this out, one moment please. Hm, do you mean the spring collection? Oh! I see, never mind. My apologies. The fall collection arrives on October 3rd! [speaker002:] October 3rd, that sounds good. Hopefully I'll be able to show off some new clothes outdoors by then. Thanks for your help. That's all I needed to know [speaker001:] Great, thank you for contacting AcmeCorp and have a good day! [speaker001:] Hi there [speaker002:] Hello How may I help you today? [speaker001:] I need to make a return i got a size to big [speaker002:] Okay, what's your name? [speaker001:] Albert Sanders [speaker002:] Can I have your username, email and order ID? [speaker001:] alberts3 alberts3@email.com 4764201714 [speaker002:] What's your membership level? [speaker001:] Gold [speaker002:] Okay, I will need your full address to put on your shipping label [speaker001:] 5154 1st Ave Baltimore, TX 7427 [speaker002:] Would you like to return by mail, in person, or at a drop off center? [speaker001:] Mail would be best [speaker002:] Ok, you should get that shipping label soon. As soon as you return the item we can get a credit added onto your account. Is there anything else I can help with? [speaker001:] No thanks [speaker002:] Okay, have a great day [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I want to know the state of my refund [speaker001:] Sure I can help you with that. Can I get your name please? [speaker002:] because i want to add some item to my existing refund [speaker001:] Can I have your name please? Are you still there? [speaker002:] yeah Norman Bouchard [speaker001:] Thank you, Norman. I also need your username, email address, and the Order ID. [speaker002:] normanb2 normanb2@email.com Order ID: 5344337199 [speaker001:] Great. And what is the reason and item you are interesting in refunding? [speaker002:] Okay [speaker001:] Norman you aren't quite answering the questions I'm asking. I wanted to know the refund reason and also which item you are adding. [speaker002:] I want to return an item [speaker001:] I understand that. I'm asking what item you want to add to your existing refund. [speaker002:] a Boot Should i send my order ID [speaker001:] What is the brand and type and what is the reason for the return. You already gave me the order id. [speaker002:] Okay Its a Calvin Klein Boot [speaker001:] What is the reason for the refund? How much was the product? How much was the original refund? [speaker002:] I don't seem to like the item anymore $69 The original refund was $100 [speaker001:] Okay. Can I help you with anything else? [speaker002:] No. That will be all [speaker001:] Thanks. [speaker001:] Hello how can I help you today? [speaker002:] I used to access your site solely through my iphone which has been stolen now I want to check on what i've boughten from you but i'm not authenticated on my home pc [speaker001:] I see that is unfortunate, sorry about that. [speaker002:] I think I need this computer authenticated if that's possible [speaker001:] So you would like to go ahead and remove your two factor authentication as you no longer can access the phone? [speaker002:] I suppose more interested in adding it to my pc so I can access my account and all [speaker001:] Alright, can I start with asking for your full name or account ID to bring up the account? [speaker002:] Chloe Zhang cz735316 [speaker001:] Could I also have your email address in order to send you the reset code to remove the phone you no longer have access to? [speaker002:] cz735316@email.com ok. i'm most interested in being able to access my account from my computer but sure that too [speaker001:] Yes this will allow the phone to be removed and then you can set it up to be accessed from your computer. [speaker002:] fantastic thanks [speaker001:] I am also going to send you another link regarding best practices for account security as well and to be safe it is best to follow those. Now that I have sent you those and the reset code so you can remove the authentication and change that to your computer was there anything else I could help you with? [speaker002:] ohh there it is just got it that's all for now thank you [speaker001:] Great happy to have been able to help, enjoy your day! [speaker001:] Hello, how may I help you? [speaker002:] Hi....I want to check my account for an online order but I lost my phone on which I had everything. Can you help me? [speaker001:] Okay. Do you need to reset your two factor authentication? [speaker002:] Yes please [speaker001:] Oka, I will need your full name and your email address. [speaker002:] It is Rodriguez Domingo Sadly, I don't have an email address...would my phone number and address do? [speaker001:] If you don't have your email address, do you have a PIN number or a security answer? [speaker002:] My security answer is Livingston [speaker001:] Great, I'm sending the reset code to the email address you have on file as well as a link with security practices you should follow. The email address linked to your account is rdomingo85@gmail.com [speaker002:] That is so nice of you...i forgot about that email address I will have to reset it too [speaker001:] No problem. Is there anything else you need today? [speaker002:] nothing else...thank you and have a good day! [speaker001:] Thank you, hope you have a nice day too! [speaker001:] Hello, how can I help you? [speaker002:] Yes i only order one item but i got a email confirmation says i ordered two. just trying to check the status [speaker001:] Oh so you got an email that contradicts what you actually ordered? [speaker002:] yes [speaker001:] Can I have your full name and account id? [speaker002:] Joyce Wu and account id is VZIRLMIYOS [speaker001:] The account is up lastly I just need the order id [speaker002:] 6363036798 [speaker001:] Your identity has now been verified. The email was indeed wrong, you were only charged for one item. [speaker002:] ok, great! thanks for checking [speaker001:] Was there anything else I could do for you? [speaker002:] that will be all [speaker001:] Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello, I am wondering what happens if I cancel my subscription? I might still want to buy something [speaker001:] Let me find out for you. You will still be able to use the subscription services for the rest of the month when you cancel your subscription. You will also still be responsible for the full amount for the month. [speaker002:] Oh great, thank you! There are a few things I was hoping to get still! [speaker001:] Can I help you with anything else? [speaker002:] Ok, I'll remember that. I'm all good now, thank you! [speaker001:] Have a good day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi. I would like to know that state of my refund. [speaker001:] I can certainly help you with that. Can I please have your full name, username, email address, and order ID? [speaker002:] David Williams Username: davidwilliams647 Email Address: davidwilliams647@email.com Order ID: 1875232475 [speaker001:] Thank you. Please give me a moment to review your refund status. I can see that you requested your refund 3 days ago through online chat. Your refund is currently in progress and should be complete in 1-2 business days. [speaker002:] great. That is all i needed to know. [speaker001:] Is there anything else I can help you with today? [speaker002:] that will be all. thank you [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hello and thank you for contacting us today. How can I be of service? [speaker002:] good morning! Are you open today? [speaker001:] I can look into a store for you. Can I please get your name? [speaker002:] With this virus going around so many retail stores are closing. Yes, My name is David Williams. I am a silver member. Due to the virus situation, I need to stock up on a few items. [speaker001:] Sure, David! I totally understand. Let me pull that information up for you! [speaker002:] okay, thank you. [speaker001:] Okay, David! It does look like our Washington Branch of AcmeBrands is open today from 8AM to 11PM. If you would like to order ahead and have it ready for pickup you can also do that at our website, www.acmebrands.com. [speaker002:] Well, thank you. I am heading there now. I may use the order ahead next time. [speaker001:] Perfect. Is there anything else I can help you with this afternoon? [speaker002:] Thant's it. Have a great day! [speaker001:] Thank you, David! Stay safe and healthy! [speaker001:] Hi! How may I help you? [speaker002:] Hi, I am trying to make a purchase but my card keeps getting declined [speaker001:] Have you tried logging out of your account and back in? [speaker002:] I did yes, a couple of times but it still didnt work [speaker001:] Is the item out of stock? You can find this information on the bottom left of the product page. [speaker002:] It says there are 2 left in stock [speaker001:] OK. I can make the purchase for you I just need your credit card details and the brand and item you want to purchase. [speaker002:] I want to buy the Tommy Hilfiger jeans $69 please [speaker001:] I need your credit card number and expiration date and I can purchase those for you! [speaker002:] Ok. thats great thank you. [speaker001:] Can I have that information? [speaker002:] I dont have it to hand, sorry [speaker001:] I'm so sorry you're having this issue but there doesn't seem to be anything I can do to help you: [Can I help you with anything else? [speaker002:] No thats fine thank you [speaker001:] Thank you for shopping with us! [speaker001:] Hello, how can I help you today? [speaker002:] Hello. I hope you can help me. I am trying to use a promo code and it keeps saying invalid. [speaker001:] Okay can I have your full name? [speaker002:] Chloe Zhang. Same as the first president of Rwanda. [speaker001:] When was the code issued to you Chloe? [speaker002:] 2 days ago. I remember because it was Saturday and I was watching Garfield. [speaker001:] No worries then. Let me check the system [speaker002:] I was really excited because it was supposed to be good for 50% off. [speaker001:] Well the system is saying that the code should be valid Can I ask you your membership level? [speaker002:] I want to use it to buy some pants for my chimpanzee. I already told him that he was getting some and he is excited. I am a guest. It still isn't working [speaker001:] Well since you're a guest and the code seems to be valid on my end, there's nothing I can do for you I'm sorry for your chimp. [speaker002:] Poor Bongo is so sad. Could you place the order and use the code for me? [speaker001:] Again, no I can't because you're a guest [speaker002:] Ok well I guess he can have my pants and I will go without. Thanks for looking into it for me. [speaker001:] Sorry to disappoint. Is there anything else I can do for you today? [speaker002:] That's all. [speaker001:] Well then you and Bongo have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] I signed up for a premium subscription shopping service, I would like to dispute my bill because I got charged twice for my subscription. [speaker001:] Okay, can I have your full name, account ID, and order ID? [speaker002:] Name: Joseph Banter, Account ID: NMEFS8UU5U, Order ID: 3331459219 [speaker001:] What is your membership level? [speaker002:] Guest [speaker001:] Okay, how much were you charged extra? [speaker002:] Double the original amount for the premium subscription shopping service [speaker001:] Okay, the subscription cost is $40, so I will refund you that amount. Done, is there anything else you need today? [speaker002:] No [speaker001:] Okay, thank you and have a nice day. [speaker001:] Hi! How may I assist you today? [speaker002:] I have to remove a second item from my order please my husband doesn;t want it anymore [speaker001:] Okay, may I have your full name? [speaker002:] Joseph Banter [speaker001:] Thank you. May I also have your account ID and order ID? [speaker002:] Account ID: 2DGQDGSNJK Order ID: 3805613394 [speaker001:] Great! And just to verify, you ordered two items but only actually want one, correct? [speaker002:] yes please [speaker001:] Okay. Can you check your email and see what the shipping status of your order is? [speaker002:] Shipping Status: Out for Delivery [speaker001:] What is your membership level? [speaker002:] Silver [speaker001:] Great! That means I can give you a refund immediately. Once your order arrives, call us back to get a shipping label to return it. How much was the item that you want to return? [speaker002:] 59 thank you so much [speaker001:] No problem! Your refund has been processed. Is there anything else you need? [speaker002:] nope, thank you! have a good day [speaker001:] You're welcome! [speaker001:] Hi, how can I help you? [speaker002:] Hi i need to remove one of the jackets i ordered. I just realized its the wrong size [speaker001:] ok, I can help with that one moment please So you want to return one item? [speaker002:] Yes i didnt get them yet though uh its in transit now i just checked [speaker001:] ok, so probably you will want a refund Can I have your full name or Account ID please? [speaker002:] Oh like when it comes Rodriguez Domingo [speaker001:] yeah, you can send it back [speaker002:] oh ok [speaker001:] did you order two items and you meant to only order one? [speaker002:] No i meant to order the second i just realized its the wrong size though [speaker001:] ok, thank you Do you have your Username, email and Order ID? [speaker002:] 3666274911 I only have my account id with me also [speaker001:] ok, one moment [speaker002:] Hello [speaker001:] Can I get your Order ID Also? [speaker002:] 3666274911 [speaker001:] Account ID? [speaker002:] WSJSLVEHPJ [speaker001:] do you know your membership level? [speaker002:] I dont think i have one [speaker001:] no problem how much did the item you want refunded cost [speaker002:] 59 [speaker001:] ok, there's a shipping label in your account [speaker002:] Wow thank [speaker001:] print it out and mail the item to us if it arrives at your address please you're welcome Can i help with anything else? [speaker002:] No thank you [speaker001:] Have a good day [speaker001:] AcmeBrands, how may I help you? [speaker002:] hi, i wouldlike to cancel my order because i don't need it anymore [speaker001:] Let me help you with that. [speaker002:] ok [speaker001:] Could I have your full name or account id? [speaker002:] Chloe Zhang Account ID: 8Y7M1J9FYI [speaker001:] What is the shipping status? [speaker002:] Shipping Status: Delivered [speaker001:] Could I have your username, email address and order id to validate your purchase? Are you still there? Could I have your username, email address and order id to validate your purchase? [speaker002:] Username: cz484523 cz484523@email.com 3599012962 [speaker001:] Thank you. Your order has been cancelled. [speaker002:] ok great [speaker001:] Can I help you with anything else? [speaker002:] nope thats it [speaker001:] Have a good day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi there, I keep trying to make a purchase but my credid card keeps getting rejected. I have money in my account, but not sure if an issue with your system? [speaker001:] You are needing help troubleshooting a credit card issue, correct? [speaker002:] yes please [speaker001:] Have you tried re-entering your information? [speaker002:] I have 3 times. [speaker001:] Have you tried logging out and logging back in? [speaker002:] I just tried to do so, still not working. [speaker001:] Hmm. Have you checked to make sure the card hasn't expired? [speaker002:] No it expires 2 years from now. Do you take other payment methods? [speaker001:] If you'd like I can just make the purchase for you if you don't mind give me the card information. [speaker002:] I dont feel comfortable giving my card information like this. I will try a different card. Thanks! [speaker001:] Okay, will that be all? [speaker002:] yes, thank you. [speaker001:] Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] I need to get my bill fixed. I got charged twice for my premium subscription. [speaker001:] Okay, can I have your full name? [speaker002:] Norman Bouchard [speaker001:] And your account and order ID'? [speaker002:] Account ID: 1OCITY3VMJ Order ID: 3389921941 [speaker001:] And can I ask your membership level? [speaker002:] Gold [speaker001:] And how much of a refund are you asking for? [speaker002:] the amount of the second charge of the subscription [speaker001:] Do you have that number? [speaker002:] I believe it was 54 [speaker001:] Okay, that's what I can give you then [speaker002:] Thanks [speaker001:] And everything should be all in the clear [speaker002:] thank you [speaker001:] Is there anything else I can help you with? [speaker002:] no thats all [speaker001:] Then have a nice day! [speaker001:] Hello, this is AcmeBrands customer service. How may I help you? [speaker002:] Hi, I'm having trouble removing an item from my order. [speaker001:] Okay, may I have your full name or account ID? [speaker002:] Sure. Albert Sanders and Account ID is JDVYTRMHB6 Okay, great. I need to remove the Guess shirt from my order, [speaker001:] Okay, may I have your order ID? [speaker002:] The order ID is 4721235592 Sorry about that! I thought I had only added the item to the cart, but I ended up actually buying it. [speaker001:] That's alright. Has the order already shipped? [speaker002:] Um, let me look. Oh gosh, it says that the order is already in transit. [speaker001:] Okay, may I ask what your membership level is? [speaker002:] I should be a Guest. [speaker001:] Ah, unfortunately you will have to wait until you receive the order. [speaker002:] Oh, okay. [speaker001:] Once the item arrives, call back to customer service to initiate a return. [speaker002:] Okay! Thanks so much. [speaker001:] No problem, is there anything else I can help you with? [speaker002:] I think that's it, thank you. [speaker001:] Okay, have a nice day. [speaker001:] Good afternoon, how can I help you today? [speaker002:] I signed up for a premium subscription shopping service, which offers benefits such as expedited shipping and special discounts. I have questions about the status of your subscription because you want to keep my subscription. when is the annual fee due [speaker001:] I can help you with that. You just wanted to know the annual fee of the subscription? [speaker002:] yes [speaker001:] Do you know if your subscription is currently active? [speaker002:] I don't [speaker001:] Lets check on that first. Can I get your full name or Account ID? [speaker002:] Crystal Minh [speaker001:] I just have to verify your account Crystal. Can I get your Account ID and order ID also? [speaker002:] Account ID: JNMGATFFZD Order ID: 3502801947 [speaker001:] Your account is still active and the fee will be $49. It is due 3 days from now. [speaker002:] thanks [speaker001:] Was there anything else I can help you with today Crystal? [speaker002:] no [speaker001:] Thanks, you have a great day. [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] i checked my order confirmation and the charge for shipping seems excessive compared to what i have paid on past orders. [speaker001:] I'm sorry about that. Can you provide me with your name and account ID please? [speaker002:] Alessandro Phoenix KYDVYB5NTG [speaker001:] Thank you. Would you like to downgrade your shipping to save money? [speaker002:] yes [speaker001:] Can you verify your order ID number? [speaker002:] 6681564977 [speaker001:] What is the shipping status of your order? [speaker002:] out for delivery [speaker001:] What membership level are you? [speaker002:] guest [speaker001:] Unfortunately, since the order has already shipped, I'm not able to adjust the shipping details. [speaker002:] am i able to get a partial shipping charge refund? [speaker001:] I can only refund you $8, which is the standard shipping cost. [speaker002:] that is fine. [speaker001:] I've refunded your account. Is there anything else I can help you with? [speaker002:] that is all i needed. [speaker001:] Okay, have a great day! [speaker001:] Hi there. How can I help you today? [speaker002:] Hello, my name is Crystal Minh and I receive a promo code via email. When is this valid? [speaker001:] Give me a moment to look that up for you. [speaker002:] thank you [speaker001:] No promo codes are associated with your account at the moment. Could you give me the code you received? [speaker002:] SHS87X [speaker001:] Thank you. Let me check that for you. This code has indeed expired. Typically they are only valid for 7 days. I can issue you a new one if you would like. [speaker002:] I would like that. [speaker001:] Your new prome code is: I4KE5. A link will be sent with the code as well. Is there anything else I can help you with? [speaker002:] that's it [speaker001:] Great. Enjoy the rest of your day! [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] hi there i have a refund coming for $100, and i wanted to add another item to that that i plan on returning [speaker001:] I would be happy to help. May I have your full name or account id? [speaker002:] i'm also planning on returning the $79 tommy hilfiger shirt from order id 4248320880 sure Rodriguez Domingo [speaker001:] Thank you Rodriguez, may I have your username email address and order ID? [speaker002:] rd182316, rd182316@email.com, 4248320880 [speaker001:] Thank you. And you state Tommy Hilfiger shirt correct? [speaker002:] yes [speaker001:] The price 79? [speaker002:] yes [speaker001:] Total refund will 179. Is there anything else I may help with today? [speaker002:] that was it, thank you [speaker001:] Thank you, have a great day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I have signed up for a premium subscription shopping service I wanted to check the status of my subscription I would like to keep the subscription [speaker001:] Okay, I can help you with that May I ask your full name to begin with [speaker002:] Crystal Minh [speaker001:] and so that I can check on your subscription status, can I also have your account ID and order ID [speaker002:] Account ID: YLOXZS8LGK Order ID: 5960073039 [speaker001:] Okay, I can see your account now. It looks like the account is currently inactive. There is a $55 membership fee that was actually due yesterday [speaker002:] Can i pay today and make it active? [speaker001:] I saw that you wanted to keep the subscription open-ah, yes, you can indeed, thank you [speaker002:] Thank you [speaker001:] I'll go ahead and charge $55 to your regular-payment method, if that's okay [speaker002:] Sure. Thank you [speaker001:] Okay, your account should be up to date now, and it will be active again shortly Is there anything else I can help you with today? [speaker002:] Appreciate your help. Thank you [speaker001:] You're welcome, have a great day, Ms Minh [speaker001:] How can I help you? [speaker002:] Hello Chloe Zhang in need of your services I want to return a jacket [speaker001:] Is there something wrong with the jacket? [speaker002:] Its the wrong size and also has a stain [speaker001:] Okay, what is your username, email address and order number? [speaker002:] Email Address: chloezhang058@email.com Username: chloezhang058 Order ID: 2884123072 [speaker001:] What is your membership level? [speaker002:] Guest [speaker001:] When did you make this purchase? [speaker002:] I made it on the 17th of February [speaker001:] I'm sorry but the return window is 30 days. [speaker002:] I wanted to retunr it sooner but with the whole covid19 issue it has been hard could you see if you can make an exception [speaker001:] Sorry, I'm not able to return it. Is there anything else I can help you with? [speaker001:] Hi, how may I help you today [speaker002:] Hello I need help accessing my account It seems I forgot my password [speaker001:] That's no problem. May I have your full name or Account ID? [speaker002:] Chloe Zhang [speaker001:] All right, so I also need your phone number and email address to verify your account. [speaker002:] 2370118598 chloezhang@email.com [speaker001:] What is your username? [speaker002:] cz482332 [speaker001:] All right. I'm going to create a new password for you so you can access your account. Afterwards, you can change it. [speaker002:] ok ty [speaker001:] Okay, so your password is k0nj38f4cdr. Is there anything else I can help you with? [speaker002:] Ok thanks for your help! no that was all [speaker001:] Have a nice day. Thank you for shopping with us. [speaker001:] Hello, this is AcmeBrands customer service. How may I help you? [speaker002:] hi, a subscription was added to my order that I didn't ask for [speaker001:] Okay, may I have your full name or account ID? [speaker002:] Albert Sanders [speaker001:] Okay, may I have your account ID and order ID? [speaker002:] there wasn't an order...I was just charged $40 for a subscription [speaker001:] I see, may I know what membership level you are? [speaker002:] bronze [speaker001:] I'm afraid the system says that you are not eligible for a refund. [speaker002:] so you're taking $40 for a subscription that I do not want not did I order? *nor* [speaker001:] Sorry sir, I'm afraid that the system will not allow me to issue a refund for this case. Is there anything else I can help you with? [speaker002:] obviously not..I'll not be ordering from you anymore I guess [speaker001:] I'm sorry for any inconveniences you have experienced. Have a nice day [speaker001:] good afternoon, how can I help you? [speaker002:] Hey, good afternoon! Can you help me figure out what the status is of my refund? [speaker001:] sure! would you give me your full name or account ID [speaker002:] Yeah, no problem. It's Norman Bouchard. [speaker001:] In addition to this, could you give me your username, email and order ID [speaker002:] Username: nb373414 Email Address: nb373414@email.com Order ID: 8939799712 [speaker001:] everything in order, I will notify you how is the status of your refund [speaker002:] Awesome, thanks. See the thing is, I really want to add another item to my existing refund. [speaker001:] It is currently in process and the payment method that is being processed is online. [speaker002:] It's hella wintery here in NY and I am in love with these Guess boots on your site! [speaker001:] no problem! It will be a pleasure to help you one moment please [speaker002:] Sure thing, take your time. [speaker001:] ok, just to verify you could give me the amount of your initial refund, you would also tell me the brand of boots you want to add to the current refund and its price. [speaker002:] Totally! Thanks for your help. My existing refund is $100 And the boots I want are the Guess knee-high boots, they are $69. [speaker001:] Ok, all set! any other questions that may help [speaker002:] That's it, thanks a lot for your help! [speaker001:] ok, have a nice day [speaker001:] Could you tell me when the spring collection is going to come out? [speaker002:] Sure, let me look into that for you. [speaker001:] alright thanks [speaker002:] Could I get your name please? [speaker001:] Rodriguez Domingo [speaker002:] AcmeBrands will be releasing the spring collection on April 3rd. [speaker001:] alright so it should already be out then [speaker002:] Yes, It is currently available. Can I help with anything else Mr. Domingo? [speaker001:] no that was all [speaker002:] Have a nice day. [speaker001:] Hi, i want to check on shipping status because i never received my package [speaker002:] Hi, there! Thanks for reaching out. I can help you with that. [speaker001:] okay [speaker002:] Did you receive an email regarding your shipment? [speaker001:] No, I haven't I've been waiting for 5 days [speaker002:] Oh no! Can I get your full name or Account ID? [speaker001:] Name: Joyce Wu | Account ID: SWXZHI7KZO [speaker002:] Great. Let me pull up your account. [speaker001:] okay, thank you [speaker002:] I've got it pulled up. I just need to validate it. Can you provide your Username, email address, and Order ID? [speaker001:] Username: joycewu0 | Email Address: joycewu0@email.com | Order ID: 7697035587 [speaker002:] Okay I've validated your purchase. Now I can get to the bottom of this. [speaker001:] okay, thank you [speaker002:] Okay, since your package is late by 5 days, it could still take up to 7 days to receive it. [speaker001:] Okay, so i need to give it two more days to show up? [speaker002:] Yes, once it's been a week since your delivery date, then reach back out and we can resend the order. Anything else I can help you with? [speaker001:] Okay, that will be everything. Thank you again [speaker002:] Thank you and have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] I was just wondering what the status of my premium subscription is. If it is due today I would like to pay it. [speaker001:] I can certainly help you with that. Can I please have your full name, account ID, and order ID? [speaker002:] Albert Sanders Account ID: XAU8EWHMBU Order ID: 9894535578 [speaker001:] Thank you. Please give me a moment to review your account and subscription status. [speaker002:] No problem! [speaker001:] Your subscription is currently active and you do not have any amount due. [speaker002:] Perfect! Because I really didn't want to shell out any money today! [speaker001:] I've provided you with a link to your account so that you can conveniently check your subscription status in the future. do you know your username? [speaker002:] Great, thanks for that. I don't actually. [speaker001:] your username is asanders1. [speaker002:] Good to know! [speaker001:] Is there anything else I can help you with today? [speaker002:] Thanks for your help. [speaker001:] You are welcome. [speaker002:] No, that was it. [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how can i help you today [speaker002:] Hi I was looking at making a purchase and was hoping you could help me with some more Information on the item please It's a Guess shirt [speaker001:] Okay sure, what would you like to know [speaker002:] I wanted to know how wide the collar is? Does it squeeze the neck? [speaker001:] Our shirts are designed to be comfortable and do not have tight collars. The standard size is 15 inches and the smaller ones are 14 inches while the larger ones are 16 inches [speaker002:] Thank you [speaker001:] Is there anything else i can do for you [speaker001:] Thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi. I'd like some more information on these Tommy Hilfiger boots you have. [speaker001:] Okay, I can help you with that, but first could I have your name? [speaker002:] sure, it's Joseph Banter [speaker001:] What would you like to know about our Tommy Hilfiger boots, Joseph? [speaker002:] Do you know if the lace color is black or dark brown? [speaker001:] I don't know off the top of head, so give me a moment to find that information for you. [speaker002:] sure, thank you [speaker001:] 90% of our boots are made with high quality leather and the laces are all black. We decided that black is the most stylish color for the season. Some of the designs wear and may start to look a little dark brown in color over time. [speaker002:] Great, thank you that's what I needed to know! [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] nope that is it. [speaker001:] Great! I hope you enjoy your evening. [speaker001:] Hello! Thank you for reaching out to us today. How can I help you? [speaker002:] i want to check my order status but I forgot my username [speaker001:] Sure. Can I get your name please? [speaker002:] norman bouchard [speaker001:] Perfect! Thank you, Norman. Okay can you please give me your zip code, phone number, and email address? [speaker002:] 8946, 505-732-3254 [speaker001:] Oops Norman it looks like you missed one number in your zip code can you repeat it for me please? [speaker002:] 75766 [speaker001:] Thank you, Norman! Okay your user name is nbouchard1 [speaker002:] can you check my order status [speaker001:] Absolutely. What is the issue you are having with it? [speaker002:] i want to check the status [speaker001:] Did you need to know something about delivery time? [speaker002:] yes [speaker001:] Great. Do you have your Account ID and Order ID [speaker002:] no, username is nbouchard1 its ok, ill do it myself. I'm done, thank you [speaker001:] Sorry I couldn't be of more help today. [speaker001:] Hello I got a promo code but it won't work [speaker002:] Sorry about that, can I have your full name? [speaker001:] chloe Zhang [speaker002:] And when exactly did you get the promo code? [speaker001:] about a week or so ago it's for 15% off [speaker002:] Well let me check the system to see what's wrong. [speaker001:] ok [speaker002:] Okay it seems something was in fact wrong with the code I'm going to invalidate it and provide you with a new one [speaker001:] oh that would be wonderful [speaker002:] And your new code is: 6LYM1 There you go! Is there anything else I can do for you? [speaker001:] thank you so much! You have made my day that is all for now [speaker002:] Have a nice day then! [speaker001:] Hello, how may I help you? [speaker002:] I was looking at some Guess boots yesterday and went I went to try to buy them today, the price was higher than it was yesterday. [speaker001:] Sorry, I can look into that. Could I get your name, please? [speaker002:] Joyce Wu [speaker001:] Thanks, Joyce. I'll also need your Account and Order ID. [speaker002:] KLWRA6FDPW 5405231028 [speaker001:] Our prices dynamically change based on an algorithm and there is generally nothing we can do. [speaker002:] so you aren't able to offer me the price they were yesterday? [speaker001:] I can give you a promo code to bring the price down to that level. The promo code LGGTZ [speaker002:] ok, i've made a note of that to apply it in the shopping cart. [speaker001:] Is there anything else I can do for you? [speaker002:] that is all i needed. [speaker001:] Have a great day! [speaker001:] hi, how can I help you? [speaker002:] Hi. My name is Alessandro Phoenix. I would like to purchase some items online, but the website is running really slow today. Can you fix this issue? [speaker001:] let's see what we can do. so, is it any particular part of the site or is it just all really laggy? [speaker002:] The website in general. [speaker001:] sorry to hear it! Have you tried visiting any other websites? [speaker002:] Yes. Other sites are running normally. [speaker001:] Okay. Would you please try closing the other tabs you have open in your browser? if you don't mind [speaker002:] Ok I will try that. I closed everything else in my browser and now it is working properly. [speaker001:] oh good, that can make a huge difference. is there anything else I can help you with? [speaker002:] That was it. Thanks. [speaker001:] Great! hopeyou find something nice! have a good day [speaker001:] HI! How may I help you today? [speaker002:] i'd like to make a return [speaker001:] I can help with that today. What is the reason for your return [speaker002:] there was a stain on it [speaker001:] Sorry about that. Can I have your name? [speaker002:] Norman Bouchard [speaker001:] Can I have your username, email address and order id [speaker002:] Email Address: nb042125@email.com Username: nb042125 Order ID: 3910084682 [speaker001:] What is your membership level [speaker002:] Guest [speaker001:] What is the date of purchase [speaker002:] 2019-11-27 [speaker001:] I do apologize but the return is out of our 30 day return window. Unfortunately, I can accept the return Is there anything else I can assist with today? [speaker002:] no that's it [speaker001:] Thank you for contacting us. Have a great day [speaker001:] Hi! How can I help you today? [speaker002:] I would like some info about a shirt I'm looking at. [speaker001:] Sure, what do you need? [speaker002:] I'd like to know how it has to be washed. [speaker001:] Even though it is a premium shirt, the maintenance is easy. You can just throw it in the washer with your other clothes and wash it normally. We do recommend using the colorguard with bleach detergent though. As this will preserve the color of the shirt. Drying should always be permanent press when it is possible. but it is not required. I hope this answers your question! [speaker002:] Yes that sounds good [speaker001:] Great, do you need help with anything else? [speaker002:] No, thank you [speaker001:] Awesome, you have a good day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi. I wanted to return a shirt I ordered. [speaker001:] Sure, I can help you with your return May I have your full name please? [speaker002:] Well, technically it's a jacket. My name is Sanya Afzal. [speaker001:] May I have your reason for return? [speaker002:] I have the order ID number if you need it. It just doesn't fit right. [speaker001:] wrong size? [speaker002:] yes [speaker001:] To process your return, I need to validate your purchase. Can I please have your username, email address, and order ID? [speaker002:] sa666236 sa666326@email.com 7934732017 [speaker001:] are you sure that your username is correct? [speaker002:] Opps... sa666326 [speaker001:] Thank you. Can you please tell me your membership level? [speaker002:] guest [speaker001:] May I have the date of purchase? [speaker002:] 11202019 [speaker001:] One moment please I sincerely apologize but we are unable to accept your return because your purchase was made more than 30 days ago. [speaker002:] Ok, then that is all I need. I will be leaving a bad review about your company. [speaker001:] Is there anything else I can help you with today? [speaker002:] no [speaker001:] Thank you. I hope you have a great day. [speaker001:] Hi! How can i help you? [speaker002:] Hi, I recently noticed on my credit card statement that I was charged for an order that I never completed. I should not have been charged for this item. [speaker001:] oh im sorry what is your full name [speaker002:] Joseph Banter [speaker001:] What;s your email, user name and order id? [speaker002:] josephb7@email.com josephb7 Order ID is 1497451829 [speaker001:] What is your membership priviliges [speaker002:] Silver [speaker001:] Unfortunately, the system is showing htat you did purchase this. When you recieve the item, you can reach back out to return it [speaker002:] I never pressed the button to complete the order so I don't understand how I could be charged. I never authorized the transaction. I do not want to wait to receive the item and then wait to send it back and get a refund. I do not think that I should be held responsible here. The order can be cancelled and the shipment redirected back to you. [speaker001:] there is nothing else that i can do. I am sorry! [speaker002:] if you do not cancel the order I will be forced to file a dispute with my credit card company. [speaker001:] okay, sorry about that [speaker001:] Hi! How can i help you today? [speaker002:] hi! I was calling because I was charged for an order I never placed. I never bought anything But I still got charged for a Micheal Kors jeans [speaker001:] Sure what is your full name [speaker002:] Chloe Zhang [speaker001:] cam i have your user name, email address and order id [speaker002:] Username: chloezhang006 chloezhang006@email.com Order ID: 8264745958 [speaker001:] Oh wow, i'm so sorry about that i see the mistake. You have been returned the amount Can i help you with anything else? [speaker002:] okay. Thank you That is all. Thank you for your help [speaker001:] havea. great day [speaker001:] Hi how can I help you [speaker002:] Hey I wanted to buy these boots from Calvin Klein but they are way over priced. I can buy them much cheaper everywhere else. What give? [speaker001:] Let me look into it for you Can I get your full name? [speaker002:] Joyce Wu [speaker001:] And where did you see a lower price? [speaker002:] At Calvin Klein.com [speaker001:] The prices on our site are dynamically changed by an algorithm Do you have an order id? [speaker002:] Order ID: 9029996363 [speaker001:] And account id [speaker002:] Account ID: DIXNYR52HX [speaker001:] The prices on the site are managed by an algorithm and I don't have a way to change the price [speaker002:] O.k. thanks for checking on me. I guess I'll purchase elsewhere. [speaker001:] I can offer you a promo code QLND3 [speaker002:] Thanks I'll take it. [speaker001:] Anything else? [speaker002:] THat's all thanks. [speaker001:] Have a nice day [speaker001:] Hello! How can I help you today? [speaker002:] Yes i wanted to know when i can use the promo code [speaker001:] Ok. give me one second Are you inquiring when it expires? [speaker002:] i wanted to know when i can start using it. Because i was thinking about buying some stuff very soon and wanted to use it but it doesn't say when it can be used [speaker001:] You can start using your promotional code the day you receive it and it is valid for 7 days. [speaker002:] Okay, great! [speaker001:] Is there anything else I can help you with today? [speaker002:] no that will be all. Thank you so much for your help [speaker001:] You're welcome. I hope you have a great day! [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hello! I am having an issue checking my order status. I cant seem to remember my user name I didnt see a link to reset it. [speaker001:] I can help you with that. Can I get your full name please? [speaker002:] Rodriguez Domingo [speaker001:] Thanks Rodriguez. Can I get your zip code, and phone number to look this up? [speaker002:] 58438, 417-2815 Since we are on friendly terms, whats your name? [speaker001:] My name is Summer, thanks for asking! [speaker002:] Hello summer, thanks for your assistance today [speaker001:] Your user name is rdomingo1. You should be able to log in with that. Can I help you with anything else today? [speaker002:] That will be all thank you so much! [speaker001:] Thanks, you have a great day! [speaker001:] Hello, and thank you for contacting us! [speaker002:] Hi. The website is running really slowly. What's up with that? [speaker001:] I's sorry for the inconvenience and I'll see what I can do to help. Just for the records can I have your name or Username? [speaker002:] joycew08 ok [speaker001:] Thanks so much. There are a few reasons the site might be running slow but lets try some troubleshooting options. First could you try logging in and out? [speaker002:] just a moment logging has no effect on website speed [speaker001:] Alright, sometimes having a few too many tabs open on your browser can affect speeds. Could you see if closing any unused tabs helps? [speaker002:] let me try that doesn't help. sorry... [speaker001:] Hmm, alright. Has the speed been slow on any other websites? [speaker002:] no [speaker001:] It appears to be an issue on our end so Ill go ahead and write up a report to out Web team in order to get things sorted. [speaker002:] Thanks so much! I appreciate your looking into it. Is that all? [speaker001:] Not a problem, if you were trying to make a purchase I can offer to do that for you here, otherwise feel fre to let me know if there is anything else I can help with. [speaker002:] I'll wait till the site is back up. Thanks again. [speaker001:] No problem and thanks for letting us know about the issue! Have a good day. [speaker001:] Do you have my shipping address as 2311 1st Ave San Mateo, NY 60315 [speaker002:] Hi what can I do for you? I can look into that Can I have your name please? [speaker001:] Joseph Banter [speaker002:] So I cannot see your address on file DId you feel there was a mistake or did you recently move and need to change it? [speaker001:] I didn't move got an email stating it was being shipped somewhere else [speaker002:] Do you know the shipping status of that item? [speaker001:] says delivered but I have not received it [speaker002:] Okay, can I have yoru username, email address, and order ID? [speaker001:] josephb7@email.com 6365028111 josephb7 [speaker002:] And the address you gave me in the beginning, is the correct one? [speaker001:] yes [speaker002:] Okay your order has been updated and a new package will be shipped out to the correct address. [speaker001:] ok ty [speaker002:] I am sorry about the mix up. Is there anything else I can do fo ryou? [speaker001:] where has it been shipped to [speaker002:] 2311 1st Ave San Mateo, NY 60315 [speaker001:] ok ty good bye [speaker002:] Have a nice day [speaker001:] Hello, Thank you for contacting us today. How may I help you? [speaker002:] Hi. I've been trying to place an order but my credit card keeps getting rejected. Can you tell me why? [speaker001:] Oh that's unfortunate to hear. Lets see if I can help solve the issue Let's try a few things to see if we can get it working. There's a few things that could be happening First could you see if there might have been a typo when entering in the card information? [speaker002:] Let me check and see. It's saved on my web form, and it looks like all my information is correct there. [speaker001:] Okay no proble. next try logging in and out to see if that clears up anything. [speaker002:] Okay, I'll do that. It's still not accepting it. [speaker001:] Alright, could you double check the expiration date for me, sometimes it's easy to over look that. [speaker002:] Let me see. Oh, you're right! The card's expired: [ [speaker001:] I'm sorry to hear that but glad we were able to figure out what the issue was. [speaker002:] Thanks for your help. I'll get in touch with the card company and get a new one. [speaker001:] Not a problem and I hope they get the card out to you soon. Was there anything else I could help with? [speaker002:] No, that's all I needed today. Thanks again. [speaker001:] Thank's for shopping with us. Have a great day! [speaker001:] Welcome [speaker002:] Hi! I had ordered a jacket but I received the wrong color. I would like to return it please [speaker001:] I am very sorry [speaker002:] I had bought it to hear it with a pair of pants it doesn't go with anymore [speaker001:] Please give me your full name and account id [speaker002:] *wear Joyce Wu [speaker001:] Now I need to validate your purchase I will need your username, email and order id [speaker002:] Username: joycew54 joycew54@email.com Order ID: 6902180174 [speaker001:] verified successfully What is your membership level? [speaker002:] bronze [speaker001:] When did you purchase this item? [speaker002:] 2019-11-25 It is still in its original packaging [speaker001:] Good. You are qualified for a return [speaker002:] Thanks [speaker001:] I need your full address for the shipping label [speaker002:] 4910 Woodshore St San Mateo, WA 41752 [speaker001:] How would you like to process your return? By mail or In store or Drop off center [speaker002:] mail please [speaker001:] A return has been successfully initiated. Everything is fine now [speaker002:] Thank you. appreciate irt [speaker001:] Would that be all for today? [speaker001:] Hi. How can I help you? [speaker002:] Hello. I ordered a subscription but I don't see it on my account page. [speaker001:] Ok Can you tell me your name, account ID, and order ID? [speaker002:] Norman Bouchard. I don't have the other info, sorry. My address is 3753 Lexington Ave Jacksonville, NY 39627. [speaker001:] How did you find out about this issue? [speaker002:] I was on my account the other day and I noticed there was nothing under subscription status. I paid for it. It's only the first level: guest [speaker001:] Ok, I'll restore your subscription [speaker002:] Awesome, thank you! That's all I needed! Have a great day!:-] [speaker001:] Ok you should be able to check and see that the subscription is back on You too [speaker001:] Hi! How can I help you today? [speaker002:] Hi! I seem to have forgotten my password. Can you help me with that? [speaker001:] Absolutely. What is your full name or account ID? [speaker002:] My name is Rodriguez Domingo. [speaker001:] Great, and what is your username? [speaker002:] The username for my account is rd762622 [speaker001:] I can not recover the old password but I can generate a new one. [speaker002:] That would be great! [speaker001:] Can I please have your account PIN? [speaker002:] The PIN is 959935 [speaker001:] All set! Your new password is elprzzrgiwh [speaker002:] Thank you so much! [speaker001:] Don't share it with anyone! You're welcome. Is there anything else I can do for you today? [speaker002:] That was all I needed. Thank you! [speaker001:] Great. You have a good day alright! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I need help with a charge on my account. I was charged twice for my subscription this month [speaker001:] So you were billed twice, I can certainly take a look at that. [speaker002:] Yes [speaker001:] Can I start with your full name or account ID? [speaker002:] My name is Albert Sanders [speaker001:] I have the account now, can I also have account ID and the order ID to try and get to the bottom of this? [speaker002:] Yes. My account ID is 3Y17GNKQII and my order ID is 2330514368 [speaker001:] Alright and can I ask what membership level you have? [speaker002:] Yes,I have a bronze membership [speaker001:] Alright I verified with our system and it is indeed an error on our part, what is the amount that you were overcharged? [speaker002:] It was two subscription charges [speaker001:] I understand, could you tell me how much the erroneous charge was for? [speaker002:] I don't have my bill in front of me. Whatever the subscription charge is monthly [speaker001:] The standard yearly is for 99$, I will go ahead and do that. [speaker002:] That sounds right. Great, Thanks! [speaker001:] The refund has been made to you, is there anything else I can help with? [speaker002:] No, that is all. Thanks again! [speaker001:] Have a great rest of your day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi! I have an existing refund that I am expecting for $100 and I was hoping to add another item to the existing refund please [speaker001:] Okay, I can help you with that [speaker002:] The item I want to add is for $79 [speaker001:] To begin, I'll just need to gather some information from you so that I can verify your account details [speaker002:] Sure [speaker001:] I'll ask for a handful of things all at once, just to keep it easy [speaker002:] sure [speaker001:] your full name, username, email address, the order ID of this purchase, and finally the brand and type of the item that you wish to add to the refund [i.e. "Old Navy Socks" or anything in that format] [speaker002:] Alessandro Phoenix ap155380@email.com Order ID: 5259290960 Michael Kors boots for $79 [speaker001:] Okay, it looks like we're all set. Your refund should now be $179 in total [speaker002:] Thank you Appreciate your help [speaker001:] You're welcome. Is there anything else I can help with today? [speaker002:] Thats all. Thank you very much [speaker001:] Excellent. Have a great day, Mr. Phoenix [speaker001:] Hello, how may I help you? [speaker002:] Hi My name is Joseph Banter. I'm a Gold member, and I just lost my job. I'm feeling really hopeless right now. I want to keep my subscription, but I need an extension. Can you help? [speaker001:] I'll look into that. May I have your account ID and order ID please? [speaker002:] Account ID: CYG0LB6WDC Order ID: 0996848011 [speaker001:] I'm very sorry to hear about what happened Mr. Banter. I've extended your subscription for the month. [speaker002:] Thank you. That brightens my day a bit. I appreciate it. [speaker001:] No problem. Is there anything else you need? [speaker002:] No, that's it. Thank you for your kindness. [speaker001:] You're welcome, hope everything works out for you soon. [speaker001:] Hi! How can I help you today? [speaker002:] Good morning, the payment method on my order appears to be incorrect. [speaker001:] I see, let me see if I can help you with that. [speaker002:] ok [speaker001:] To start, can I have your full name andor account ID? [speaker002:] Chloe Zhang [speaker001:] Thanks Chloe! I pulled up your account. Can I also have your account ID and your order ID? [speaker002:] 8ZIYSDRLI8 7832201105 [speaker001:] Great! I verified the identity on your order. Now I'm going to find out whether your item has been shipped already, one second. [speaker002:] ok [speaker001:] Oh, do you happen to know whether your item has shipped yet? [speaker002:] Shipping Status: In Transit [speaker001:] I see, thank you! We can just change the payment method now then. What would you like to use instead? [speaker002:] ok, please hurry i have to leave for work soon VISA card [speaker001:] Done! Thank you for your patience. [speaker002:] thank you friend [speaker001:] Is there anything else I can help you with? [speaker002:] That was all [speaker001:] Awesome, thank you! Have a nice day! [speaker001:] hi how can i help you [speaker002:] Yes i'm trying to buy something but can't seem to, because my credit card keeps getting rejected [speaker001:] oh im sorry! Can you please try again? [speaker002:] i did and still doing the same thing [speaker001:] Can you please try logging out and back in? [speaker002:] ok, one sec Oh great! its working now [speaker001:] Fabulous! do you need anything else [speaker001:] Hello, how can I help you? [speaker002:] Hey there. Well, I signed up for one of the premium subscriptions but I'm not too sure. What is the status of my current subscription? Are you there? [speaker001:] Can I please have your full name and account number? [speaker002:] yup, it's Sanya Afzal and it's NGPQB70YIR [speaker001:] Okay, Ms. Afzal, You're subscription is active and $49 is due today. [speaker002:] Ok, so when was my last payment that went through? Ok well nevermind then, I'll just pay the fee. [speaker001:] Okay, would you like a link to your account? [speaker002:] Sure that will be okay. thanks, have a good day [speaker001:] Here's a link so you can login and manage your account. Do you know your username? Is there anything else I can assist you with? [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I would like to order something from Japan but I do not want to pay an astronmical fee for the shipping, I have had an account for while and am wondering if there are any discounts on shipping or perhaps free shipping for International orders? [speaker001:] Glad to help. May I have your name please? [speaker002:] Crystal Minh [speaker001:] thanks Crystal. give me a second. [speaker002:] I am sorry I misspoke, I am requiring about having items shipped to Japan [speaker001:] got it. [speaker002:] thank you [speaker001:] So did you make the purchase yet? [speaker002:] No I wanted to check and see if my account includes free or discounted International shipping first [speaker001:] okay, give me a second. [speaker002:] I would like to buy a pair of guess boots for my daughter in Japan [speaker001:] got it. good news, your account does offer international shipping. [speaker002:] At regular rate or? [speaker001:] give me some more time please. [speaker002:] No problem [speaker001:] What is your membership level? [speaker002:] Gold [speaker001:] give me a second. thank you for your patience, Crystal. [speaker002:] No problem [speaker001:] But the system said that there is no free shipping for international orders. Sorry about that. [speaker002:] Ok thank you so much for your time today [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No thank you [speaker001:] Have a nice day! [speaker001:] Rodriguez Domingo Hello. How can i help you today? [speaker002:] Hi! I am thinking about getting the boots on sale today. Can I ask some questions? Is it real leather? Does it fit true to its size? Thanks [speaker001:] I'd be very happy to look into this for you give me just one moment. It is real leather Although it is true to it's size our boots do come with an additional one sixth of an inch in width [speaker002:] ok. good to know [speaker001:] Is there anything else I can help you with? [speaker002:] Thank you That's all [speaker001:] Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello, I forgot the username on my account, can you help me find it? [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Joseph Banter [speaker001:] And to verify your account, could I have your zip code, phone number, and email address? [speaker002:] 15818, 228-6236, josephbanter570@email.com [speaker001:] Thank you Your username is jbanter1. You should be able to access your account now. [speaker002:] Great, thanks so much! [speaker001:] Can I help you with anything else? [speaker002:] Nope, that's all. [speaker001:] Have a good day. [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] I got an email that concerned me, so I just wanted to check the shipping address you have for my order. Is the shipping address you have 21 Main Street, Springfield, MO, 38939? [speaker001:] Let me check for you. What is your full name? [speaker002:] My name is Sanya Afzal [speaker001:] Thank you. May I also have your account ID and order ID? [speaker002:] My Account ID is 3874917 and my Order ID is 1032780113 [speaker001:] Hmmm...the system didn't like that account ID. Can you double check it? [speaker002:] UWBVFJJIAS [speaker001:] There we go, that worked! Now we just need to validate your purchase. I will need your username and email address. [speaker002:] My username is sanyaafzal414 and my email is sanyaafzal414@email.com [speaker001:] Great, thank you! Now let me find out whether we have your correct address on file. You are right, there is an issue with your address. Let me fix it. [speaker002:] Great, thank you. [speaker001:] The 21 Main Street in Springfield, MO with zip 38939 is the one you want to use, correct? [speaker002:] Yes. Thank you. [speaker001:] Okay. I have updated the system with this information. Is there anything else you need? [speaker002:] No, that was it! [speaker001:] Great! Have a wonderful day. [speaker001:] Hello. How can i help you today? [speaker002:] I would like to continue my subscription for the discounts please [speaker001:] Okay let me see what I can do to help [speaker002:] thank you [speaker001:] Just so I understand correctly, you wish to renew your subscription? [speaker002:] yes the annual one [speaker001:] Okay can I get your full name and account ID? [speaker002:] Albert Sanders and OOLWMAYVAN [speaker001:] And can i get your Order ID? [speaker002:] sure 3731984641 [speaker001:] great. the standard subscription is $99 a year. How much would you like to pay today? [speaker002:] 99 is fine [speaker001:] Do you have your credit card number ready? [speaker002:] sure [speaker001:] great your account has been updated and the payment has been made [speaker002:] thank you! [speaker001:] anything else I can do for you today? [speaker001:] hello how may i help you [speaker002:] I received a promo code just two days ago, and when I try to use it, it's already telling me that it's invalid. [speaker001:] if i understand correctly, you are having issues with a promo code redemption? either way, i can help you today i will need your full name to pull up your account are you there? [speaker002:] My account number is 127301927. And my name is Albert Sanders. [speaker001:] thank you and you said this promo code is only 2 days old? [speaker002:] Yes, I just received it 2 days ago. [speaker001:] let me check the system to find the root of the issue [speaker002:] Thank you. [speaker001:] it does look like there is an issue on our end i will generate a new code for you now [speaker002:] Great, thank you! [speaker001:] 6W3GF [speaker002:] Thank you so much! [speaker001:] is there anything else i can do for you today? [speaker002:] No, that was all! [speaker001:] have a good one! [speaker001:] Hi! How may I help you today? [speaker002:] I wanted to see if I could get more information about a pair of tommy hilfiger boots [speaker001:] Sure! What would you like to know? [speaker002:] Whether the lace color is black or dark brown its hard to tell from the picture [speaker001:] The laces on the boots are black [speaker002:] awesome thanks, that was all I wanted to know before buying them [speaker001:] Great! Any other questions today? [speaker002:] nope have a good day [speaker001:] Thank you for contacting Acme! Have a great day [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hello. I have an issue with my credit card. I know it's a good card, but you keep rejecting it when I try to make a purchase Can you help me fix this? [speaker001:] I'm sorry your having a problem placing your order. I'd be happy to help you. Can you give me your name or account ID? [speaker002:] Okay Joseph Banter [speaker001:] Joseph, can you try logging out of your account and then back in to see if it will accept the card now? [speaker002:] Yes. I can try that I just logged out and then back in, but my card is still being rejected [speaker001:] Okay. Delete all of the payment information and then enter it in again. Let me know what happens. [speaker002:] Okay give me a moment That didn't work either!!: [ [speaker001:] Alright. Take a look at your credit card and check the expiration date. It may have expired. [speaker002:] Okay.... Oh, I feel so stupid! My card expired in 2019 That's why it's not working I'm so sorry with bothering you with this *for bothering [speaker001:] You'll just need to use a different card for your purchase and it should work fine. It's no trouble. I'm happy to help. Is there anything else I can help you with? [speaker002:] Okay. I will use another card I don't need anything else. Thanks for your service:] [speaker001:] You're welcome! Have a great day! [speaker001:] Hello, how can i help youi [speaker002:] Hi I forgot my username and can't access my account [speaker001:] Okay, to start with could i get your full name and account id please [speaker002:] Yes Alessandro Phoenix I don't have an account ID handy because I can't login to my account [speaker001:] Okay great, now could i get 2 of your email phone number or zip code on the account please [speaker002:] 535-0868 08717 [speaker001:] Okay great your username is aphoenix230 is there anything else i cna help you with today? [speaker002:] Thank you so much No I am good now [speaker001:] Okay have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I'm locked out of my account. I lost my phone so I can't authenticate. [speaker001:] No problem, I can help you with that right away. We will need to reset your two-factor authentication. Can you please tell me your full name and email address? [speaker002:] David Williams dwilliams463@email.com [speaker001:] I've sent you your reset code to your email. Please use the code to reset your two-factor authentication, and you will be able to log-in to your account. [speaker002:] Okay thank you. [speaker001:] Also, please consider reading our guide on best security practices to keep your account safe. A link to the guide has been sent to you. Is there anything else I can help you with today? [speaker002:] No, that was all. Thank you! [speaker001:] Thank you. Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi [speaker001:] Hello [speaker002:] I am planning on cancelling my subscription can you tell me the steps i need to take [speaker001:] Sure. I would happy to even though we don't want to see you go. [speaker002:] i am moving out of country and would no longer be able to use your services [speaker001:] Oh I understand, you may cancel your subscription at anytime and you will not be charged for future months. But you still will be responsible for the current month. [speaker002:] ok, cool, how do i do that? [speaker001:] You are able to cancel online, chat, or phone. [speaker002:] from my online profile page? [speaker001:] Yes from your account page you may. Is there any other questions I may answer for you? [speaker002:] perfect, seems easy enough thanks, thats all i needed [speaker001:] I wish you the best travels. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] hi, i would like to know more about a product. [speaker002:] Ok, what is the product you would like to know about? [speaker001:] Product: jeans | Brand: Guess |Amount: $84 I would like to know if there is a deisgn with ripped holes in them [speaker002:] Ok, I'll look it up. Most of the current jeans options have rips and tears. So there should be a good number to choose from. [speaker001:] Okay thank you for all your help [speaker002:] Is there anything else I can do for you today? [speaker001:] No, that will be all. Thank you again for all your help [speaker002:] Ok, I'll end this chat now [speaker001:] Hi, how can I help you today? [speaker002:] Hey I feel like the shipping was too high on my order. Can you check on that for me? [speaker001:] sure, I'd be happy to look into that for you are you looking to cancel your order due to the high shipping cost? [speaker002:] I'd like to cancel the order and get a refund. [speaker001:] sure, can I have your name please? [speaker002:] Norman Bouchard [speaker001:] Thank you Mr Bouchard can I have your user name, email address and order ID please? Hello, Mr. Bouchard? [speaker002:] nbouchard919 Email Address: nbouchard919@email.com Order ID: 5406712662 Sorry, kids are home crazy times [speaker001:] thanks so much, can you tell me the current shipping status? no problem, I totally understand! Crazy times indeed! [speaker002:] Shipping Status: In Transit [speaker001:] I can go ahead and cancel that order for you if you'd like? [speaker002:] Yes please [speaker001:] Ok, I have taken care of that for you, is there anything else I can help you with? [speaker002:] Thanks that's all.have a nice day! [speaker001:] you too, stay healthy! [speaker001:] Hi How can i helpyou today [speaker002:] Hi I bought this Guess shirt which was an awesome buy. However, what I thought was an awesome deal ended up being closer to a rip off, as my local Target has something cheaper [speaker001:] What is your full name or account id? [speaker002:] My name is Alessandro Phoenix accound # SWXO8PQXHT account #, sorry [speaker001:] I just need your order id please [speaker002:] Order ID 5865909589 Okay great [speaker001:] sOMETImes prices change and that is out of our control. It is based on our algorithm. [speaker002:] Gotcha. Is there anyway I can get a coupon or credit for the difference? Do you have price matching? [speaker001:] No but i can give you a discount, would that work? [speaker002:] Discount sounds interesting [speaker001:] Promo code: JO5GR [speaker002:] Great! [speaker001:] Do you need anything else? [speaker002:] How much of a discount would it be? [speaker001:] 20% [speaker002:] Nice, I think that can work [speaker001:] thanks. have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hello. I have a big issue with my promo code. I really, really want the discount! I never see deals like this But when I tried to use the code, I couldn't It said "invalid" Can you help? [speaker001:] Yes, give me one minute to check our knowledge base [speaker002:] Okay [speaker001:] Can I get your full name and account ID so I can pull up your account? [speaker002:] Rodriguez Domingo I can't remember my account ID: [ [speaker001:] That's okay, I was able to pull up the account [speaker002:] Oh good [speaker001:] What membership level are you? [speaker002:] Guest [speaker001:] I'm sorry, I'm afraid that promo code is out of date, and I can't issue a new one [speaker002:] Oh no Really??? I was so excited about this deal [speaker001:] I'm afraid so [speaker002:] Is there anything that you can do? I'm a loyal customer [speaker001:] I'm sorry, unless you want to upgrade to Silver or Gold status, I can't issue a new code [speaker002:] I can't afford to do that right now Oh well I guess I missed out on that deal: [ [speaker001:] Is there anything else I can help you with? [speaker002:] No, that was it [speaker001:] Okay, sorry again, and have a nice day. [speaker001:] Promo code is Invalid.tryinf to use it [speaker002:] I am sorry about that Let me look into that [speaker001:] Thanjs [speaker002:] Can I get your name please? [speaker001:] Crystal Minh [speaker002:] When did you get this code? [speaker001:] Last week [speaker002:] Hi, are you still there? Was it within the last 7 days? [speaker001:] Yes [speaker002:] What is your membership level? [speaker001:] Gold [speaker002:] Thank you for being a gold member. I will just issue you a new promo code. Here is your new promo code N50UR Is there anything else I can help you with? [speaker001:] No [speaker002:] Okay have a good day [speaker001:] Hello, how may i be of service? [speaker002:] Hi there there's a pair of boots I'm thinking about ordering but I wanted to get some more information first [speaker001:] If I understand correctly, you are asking today about a single item [boots], for some more information? [speaker002:] Yes, that's right [speaker001:] I can definitely help you with that, may i please have your name? [speaker002:] Do you need my name? Or rather, do you need my full name? [speaker001:] It is not necessary if you do not wish to share, just a pleasantry [speaker002:] Ah okay [speaker001:] Since you are only inquiring about an Item, there is no need to pull up your account So, what information about our boots were you looking for? [speaker002:] Right, I wanted to buy them for my wife and I wanted to know if they were waterproof [speaker001:] We have many different design boots, with both waterproof and non-waterproof models that being said most of our boots are waterproof [speaker002:] well I'm looking at a pair of Calvin Klein boots [speaker001:] the only way to know for sure is to check the guarentee is present and attached upon purchase [speaker002:] what guarantee? [speaker001:] There should be a guarentee displayed upon adding the item to be purchased, if it is waterproof If it is not waterproof, there will be no guarentee shown the guarentee is for the waterproofing [speaker002:] Why doesn't it just say so on the product page? [speaker001:] I am not sure. I agree that doesn't make much sense, however, I can file a report with our development team to fix the issue if you wish [speaker002:] Yes, you should do that [speaker001:] Ok, I have filed that report to our internal team for you just now, they will recieve it shortly and hopefully be able to change the site going forward to show the guarentee more prominently on the page is there anything else I can do to assist you? [speaker002:] No that's all [speaker001:] thank you for contacting us, and have a nice day [speaker001:] Hi! How can I help you today? [speaker002:] Hi, my name's Joseph Banter, gold member I made an order, but I think the payment method is wrong [speaker001:] Okay, I can help you with that. Can I have your account ID and order ID, please? [speaker002:] TAK4DK6DZL 8811553464 [speaker001:] And what is the shipping status on the order? [speaker002:] It says that it has already been delivered I haven't gotten it yet, but I assume it's just around the corner [possibly even literally] [speaker001:] Yeah, that seems likely. Well, would you like to go ahead and add your new payment info to your account for future orders? [speaker002:] Yes, I can do that it's probably too late to get this existing order switched to a different payment method, I assume? [speaker001:] Yes, once it ships, the payment method is charged and that cannot be changed. I'm sorry about that. [speaker002:] that's not a problem, but if I could switch my default payment method for the future orders, that'd be the next best thing [speaker001:] Sure, no problem. What is the card number and expiration date? [speaker002:] it looks like this was charged to PayPal, but I'd like to use the following card instead: one second, let me try to read these numbers 2548 6548 4567 3333 and the expiration date is 0525 [speaker001:] Okay, your default payment method has been changed. This will take effect immediately for any future orders. Is there anything else I can help you with today? [speaker002:] No, that was everything thanks for your help [speaker001:] You're quite welcome. Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] I am looking at the Michael Kors jacket on your website and it's priced at $59. Other sites are selling it for $39. Do you guys price match? [speaker001:] We don't, but if I could get your name I could send you a promo code. [speaker002:] Rodriguez Domingo [speaker001:] Thanks, Rodriguez. I also need your Account and Order ID [speaker002:] Account ID: 1HCCPREB10 Order ID: 4024403353 [speaker001:] Great, one moment. Your promo code is XD9KM Is there anything else I can help with? [speaker002:] No that is all for today. Thank you [speaker001:] Have a good day! [speaker001:] Hi, how can I help you? [speaker002:] Hello, can you tell me more details about the Calvin Klein T-shirt? What percentage of the shirt is cotton? [speaker001:] Generally the most common type of blend for that shirt is 90% cotton. The shirts indicate this on the label. [speaker002:] I love white, but I tend to spill coffee a lot. Do you know how I would get a stain out of the shirt if I spill? Would it be easy? [speaker001:] It shouldn't be too hard. Just rinsing in cold water and immediately washing is usually enough. For a really bad stain, soak the shirt in cold water for half an hour and then scrub out the area with dishwashing liquid, using a toothbrush. Then wash i in cold water. [speaker002:] I see. I really like it and want to buy it. I am concerned about possibilities of staining. Would a bad stain leave a residue even after I do your steps? [speaker001:] No, your shirt should be pretty much as good as new. These are very high quality shirts. [speaker002:] ok thank you for answering my questions! [speaker001:] No problem, have a nice day. [speaker001:] Hi, how are you doing today? [speaker002:] Hi [speaker001:] What can I help you with? [speaker002:] I want to know how long premium membership last once I get it Because I'm thinking of buying stuff [speaker001:] Our premium memberships are great! They last for the remaining of the year you purchase it in, as well as the full next year. [speaker002:] Okay. Thanks [speaker001:] They start at the beginning of the next month from when you purchase items. So if you puchase today, it would begin May 1st You're welcome! Can I help you with anything else today? You have a great day:] [speaker001:] Hello, how may I help you? [speaker002:] I trying to purchase an item but it won't let me. My card keeps getting rejected. Trying to figure out why [speaker001:] Let me help you with that. [speaker002:] ok [speaker001:] So whenever you try to pay, it doesn't go through? [speaker002:] correct [speaker001:] Can you try to enter it again? [speaker002:] one sec no still the same thing [speaker001:] Could you check the expiration date on the credit card? [speaker002:] yes its the correct date [speaker001:] Can you please log out and then log back in and try again? [speaker002:] ok, one moment okay that seemed to work [speaker001:] That's great Can I help you with anything else? [speaker002:] thank you that will be all [speaker001:] Have a good day. [speaker001:] HI! Thank you for contacting Acme today. How may I help you? [speaker002:] Hi! I had signed up for the premium subscription shopping service I would like to request an extension to pay as I need some more time to get the money. [speaker001:] I would be more then happy to look into that for you Can I please have your full name? [speaker002:] Joseph Banter [speaker001:] Thank you Mr. Banter. Can I alos have your account ID and Order ID [speaker002:] Account ID: JU3GED30O1 Order ID: 6639315667 [speaker001:] Thank you. What is your membership level? [speaker002:] Guest [speaker001:] Unfortunately, with a guest membership we do not offer extension on payments [speaker002:] Can you get me a manager please. I really need this resolved [speaker001:] I can escalate this issue to my manager for you. Can you provide me with your best contact phone number? [speaker002:] 035-0049 [speaker001:] Thank you. I have escalated this to my manager. They will contact you by phone shortly [speaker002:] Thank you [speaker001:] Is there anything else I can assist with today [speaker002:] That's all. Thanks for your help [speaker001:] You're Welcome Have a great day [speaker001:] Hello! How can I help you? [speaker002:] I am a gold level member and was wandering if my account included free international shipping? [speaker001:] Can I get your full name or account ID please? [speaker002:] David Williams [speaker001:] Hello, I can confirm that you do have free international shipping on your account! I am going to forward you a membership FAQ that may assist with any other questions you have [speaker002:] Thank you so much! [speaker001:] Is there anything else I can help you with? [speaker002:] That is all for today [speaker001:] Have a great day! [speaker001:] Hello [speaker002:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker001:] How do I get membership? [speaker002:] I can help you with that. May I have your full name? [speaker001:] Joyce Wu [speaker002:] Joyce, do you currently have any membership status? [speaker001:] no [speaker002:] Okay. [speaker001:] How do I qualify for one. [speaker002:] You can't buy membership directly. It has to be earned over time. [speaker001:] and how do I earn? [speaker002:] For example, to qualify as a bronze member you need to make $500 in purchases during a one year period. [speaker001:] What is the requirement for gold? [speaker002:] Silver requires $1000 and Gold is $2000. [speaker001:] Thanks for the info. [speaker002:] Is there anything else that I can help with? [speaker001:] That's all. [speaker002:] Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi, I was wondering what your return policy was. [speaker001:] Let me look that up for you. Our return policy depends on membership level. Gold members get unlimited returns, Silver members get returns for purchases made in the last 6 months, and Bronze members get returns for purchases in the last 90 days. All other members get returns for the last 30 days. [speaker002:] Okay, great, that answers my question. Thank you. [speaker001:] Great, can I help you with anything else? [speaker002:] No, that is all, thank you [speaker001:] Thanks, have a great day! [speaker001:] Hi, how can I help you today? Are you there? [speaker002:] Hello, I can't log into my account because I lost my phone in my driveway. [speaker001:] ugh, I hate when that happens [speaker002:] Yea, that is very troubling. [speaker001:] let's get you back into your account asap. What's your name? [speaker002:] David Williams [speaker001:] So, you just need to get into your account? Or is there another issue? [speaker002:] Just need to go back to my account. [speaker001:] do you know your password? [speaker002:] no [speaker001:] username? [speaker002:] no please reset the two factor authenticator. [speaker001:] so, just to be clear, you would like to reset 2 factor authorization? ok [speaker002:] yes. [speaker001:] do you have your account id? [speaker002:] no [speaker001:] and email address please [speaker002:] i don't know the email, I signed up with. [speaker001:] ok let's use your security questions then. what is your mother's maiden name? [speaker002:] Alexander [speaker001:] do you have your PIN? [speaker002:] no [speaker001:] ok, i will have the system send you the reset email [speaker002:] Thanks. [speaker001:] we will use the email address associated with your account [speaker002:] ok [speaker001:] for future reference, here is some information about how to keep your account safe is that all for today? [speaker002:] what is the email address associated with my account? [speaker001:] dwilliams456@aol.com [speaker002:] Thanks. That's all. [speaker001:] great, have a nice day & thanks for being our customer [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I forgot my password I can't access my account [speaker001:] I can help with that. Can I get your name please? I will also need your username. [speaker002:] David Williams Username: davidw69 [speaker001:] Thank you, David. I can't give you the old password but I can generate a new one for you. Can I get your PIN or the answer to your security question please? [speaker002:] Alexander [speaker001:] Okay, David. Here is your randomly generated password: j3p90u6fz6. You will log in with that and then the system will prompt you to create a new password. Can I help you with anything else today? [speaker002:] no [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can I help you? [speaker002:] yes i would like to remove the second item on my order because my spouse decided that they no longer wanted it [speaker001:] I'm sorry, why doesn't he want it? Can I please have your name? [speaker002:] doesnt like the color Norman Bouchard [speaker001:] Thanks, did you already receive the order? [speaker002:] yes [speaker001:] Okay, so are you looking to return the item he doesn't like? [speaker002:] its saying delivered but i haven't recieved it, but yes if i have to i would return it hello are you still there [speaker001:] Yes, I'm trying to figure out what it is you would like to do. If you haven't received the item, then you can't return it. Can I please have your account and order ID? [speaker002:] since i haven't recieved it, then it most haven't shipped yet and therefore i would just like to take the item off my order before it does ship Account ID: 0RWERB62NM, Order ID: 3699462967 [speaker001:] What is the current shipping status? [speaker002:] it saying delivered but i haven't received anything so maybe that is an mistake [speaker001:] Okay, what is your membership level? [speaker002:] sliver [speaker001:] Okay, I can issue a refund immediately and you should call back when you receive it to get a return shipping label. [speaker002:] okay [speaker001:] Can you tell me how much the item costs? [speaker002:] $69 [speaker001:] Okay, you are all set. Please call back when you receive the order. Can I help with anything else? [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi, the cost of shipping on my order was way too high [speaker001:] I can look into that for you. Can I get your name please? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. Can I also get your email address, username, and the order id? [speaker002:] sanyaafzal583 is my username sanyaafzal583@email.com Order ID: 3654789992 [speaker001:] Perfect. Can you tell me the shipping status of your delivery [speaker002:] It's already Out For Delivery [speaker001:] Because the order is already out for delivery the only thing I can do is offer to give you a portion of the shipping fee back if that would be sufficient? [speaker002:] Okay, that's fair I guess [speaker001:] Okay, Sanya. I went ahead and put a refund in for a portion of the shipping cost. Can I help you with anything else today? [speaker002:] Nope, that was it. Thank you. [speaker001:] Thank you and have a great afternoon! [speaker001:] hello [speaker002:] Hello, how can I help you today? [speaker001:] I am thinking about buying some face masks and I have a promo code do you know when this promo code can be used? [speaker002:] Are you asking when our codes expire? [speaker001:] Yes I would like to know how long I have to use the promo code [speaker002:] Our codes are generally good for 7 days after issue. [speaker001:] ah, so they expire after 7 days? [speaker002:] Yes [speaker001:] ok, thank you [speaker002:] Is there anything else I can help you with? [speaker001:] no, that was all [speaker002:] Then have a nice day! [speaker001:] Hi! How may i help you today? [speaker002:] I placed an order and there is an additional fee on there that I can't figure out what it is [speaker001:] Ok, i can look into that for you Can I have your name [speaker002:] Joseph Banter [speaker001:] Thank you. Can I have your account id and order id [speaker002:] Account ID: QJMA3TYBM4 Order ID: 6275241744 [speaker001:] How much was the amount [speaker002:] 50 [speaker001:] What is your membership level [speaker002:] Bronze [speaker001:] Thank you. I do apologize. I see we did make an error. I have removed the $50 charge from your order Is there anything else I can help with today? [speaker002:] Thank you! That is all [speaker001:] You're Welcome! Have a great day [speaker001:] My credit keeps getting declined [speaker002:] Hello, how can I help you today? [speaker001:] I'm buying something [speaker002:] Well let me see what I can do for you about that. [speaker001:] Thanks [speaker002:] Can I ask what the expiration date on your card is? [speaker001:] 2021 [speaker002:] Can I ask you to just try entering your card info again? [speaker001:] Pk Didn't work [speaker002:] Okay, can I ask you to log out and log back in again? [speaker001:] Ok It works Thank you [speaker002:] That's good to hear. Is there anything else I can do for you? [speaker001:] No thank you. That's it [speaker002:] Then have a nice day! [speaker001:] Hello! How may I assist you? [speaker002:] Hi, this is Norman Bouchard, I'm a Gold member, and I just wanted to ask a quick question about an item [speaker001:] Hello Norman, I'm glad to assist you today. Which item did you have a question about? [speaker002:] I'm looking at the $49 Guess shirt it's a little hard to tell from the photo. Do you know how long the sleeves are? [speaker001:] Which shirt size are you interested in, please? [speaker002:] I guess medium would suit me [speaker001:] Excellent! The sleeve length on the medium size $49 Guess shirt is 34 inches. Is there anything more I may assist you with today? [speaker002:] Ah, that sounds perfect. And no, you've answered all my questions, thanks. [speaker001:] Wonderful, thank you for contacting us and have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I was curious about my premium account and whether it included international shipping [speaker001:] Sure I can look into that for you. Can I have your name please? [speaker002:] David Williams [speaker001:] Thank you, David. Let me look into that for you. [speaker002:] thanks [speaker001:] Unfortunately your account level does not offer international shipping. I apologize for that. In the future if you need more information about your subscription you can go to the following link. Is there anything else that I can help you with today? [speaker002:] No that was all [speaker001:] Thank you and have a great day! [speaker001:] hi how can i help you toda [speaker002:] I keep trying to buy this shirt, but my credit card keeps getting rejected. Can you help me with that? [speaker001:] of course! can you please first try again? [speaker002:] I tried again, and it keeps saying my card is invalid. I know it s not because I just used it at the grocery store [speaker001:] sorry! can you try logging out and back in [speaker002:] No, that's not gonna work. It's not like a computer that you shut down and then turn back on. [speaker001:] sometimes it does work [speaker002:] I'd like to hear some other suggestions first. Hello? Okay, I tried logging out and in again, and it still doesn't work. [speaker001:] can you please try checking the expiration date? [speaker002:] It doesn't expire until 1223 [speaker001:] I can make the purchase for you [speaker002:] Let's go ahead and do that, if you can. Is there anyone there? Wilson! I'm leaving now, since there is no response [speaker001:] what is your credit card number item that you are buyng [speaker002:] Finally. 5555 1234 6789 1124 I'm buying a Tommy Hilfiger shirt for $99 [speaker001:] All set! the order has been placed [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I have this weird charge on my credit card even though I never purchased anything. Can you help? [speaker001:] Sure. Let me chcek. check May I have your full name or account ID [speaker002:] Order ID: 7804068096 [speaker001:] Thanks. And what is your full name, username, and email address [speaker002:] Joyce Wu Jw882779@email.com jw882779 [speaker001:] Thanks. Looks like it was an error on our part. One moment [speaker002:] Ok [speaker001:] OK. The credit has been made to your account. Anything else? [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Yes i would like to check the status on my order. I just noticed that my delivery time is wrong and needs to be changed [speaker001:] OK. Let me help. [speaker002:] ok [speaker001:] What was wrong about the delivery time? [speaker002:] It was the time i asked for it to be delivered. I told them the time when i knew i would be at home [speaker001:] OK. What was the original time, and what time does it need to be changed to [speaker002:] its saying in the afternoon between 2pm-8pm and i need it in the morning time [speaker001:] OK. I can certainly help with that. What is your full name and account ID? [speaker002:] Rodriguez Domingo and my Account ID: TQ4P5YCVW6 [speaker001:] Thanks. I have pulled up the account. I now need the order ID [speaker002:] 1955393869 [speaker001:] Thanks. Identity verified. What is the shipping status? [speaker002:] Its saying out for delivery [speaker001:] I'm sorry. The item is already on its way and nothing can be done to change the time. Anything else I can help with? [speaker001:] Thanks for contacting Acme. How may I help? [speaker002:] HI! I can not access my account because I lost my phone and can not use the two factor thingy [speaker001:] Oh, I'm sorry to hear about that, but I can definitely help you with that I'll be able to send a link via email that will get you into your account, and from there you can turn the two-factor setting off, or add a new phone, however you would wish [speaker002:] ok [speaker001:] May I just gather some information from you first, to verify your account details? [speaker002:] ok what do you need jb663087@email.com that is my email to send the link my name is Joseph Banter [speaker001:] I will need your full name, and for security purposes, either your PIN number or the answer you gave to a security question [speaker002:] sorry I do not know my pin number [speaker001:] Did you give an answer to a question when you first signed up, it most likely asked your mother's maiden name [speaker002:] no I am sorry I do not [speaker001:] I see Are you having any other trouble accessing your account even before you need your phone? Were you missing a username, or something like that? [speaker002:] No my username is jb663087 [speaker001:] I see, well maybe I'll just try the system and see if your security question is already recorded May I ask your mother's maiden name? [speaker002:] its banter [speaker001:] Okay, that seems to have worked I will send a one-time passcode to your email address now. That will allow you to access your accoutn [speaker002:] thank you [speaker001:] You're welcome. May I help with anything else while we're here? [speaker002:] no thank you [speaker001:] Excellent. Good luck with finding that phone, Mr. Banter [speaker001:] Hi, there. How may I help you? [speaker002:] Hi! I am really interested in a premium membership with you guys but I was wondering what the benefits are. [speaker001:] I can help you with that. All members are invited to the Holiday extravaganza with open bar and free flights to and from your city. [speaker002:] Wow! That's a huge incentive! [speaker001:] Gold members get unlimited refunds, the benefit of the doubt in all transactions, agents can purchase on their behalf, and cancel orders at any time. Bronze members receive promo codes and save on shipping fees. Silver members can have agents purchase on their behalf and cancel orders at any time. [speaker002:] That all sounds awesome! [speaker001:] Oh, and Gold members always get the best promo codes and shipping deals! [speaker002:] Great. I'm definitely interested! Thank you for your help! [speaker001:] You are very welcome! Anything else today? [speaker002:] That was all. Thank you! [speaker001:] Have a good day! [speaker001:] Hi, how can I help you? [speaker002:] Hi, I'd like to check in on my account and what types of shipping I can get please [speaker001:] Okay, can I have your name [speaker002:] Sure, it's Albert Sanders [speaker001:] What membership level are you? [speaker002:] I am a Gold level [speaker001:] You save on shipping fees with a gold membership [speaker002:] How about international shipping? Is that included? [speaker001:] Yes it is included [speaker002:] Perfect, thank you! [speaker001:] Is there anything else I can help you with? [speaker002:] That is all for today, have a good one! [speaker001:] Thanks you too [speaker001:] Hello. Is there anything I can help with today? [speaker002:] I have a question about some jeans I am interested in. [speaker001:] Oh great. Ill see what I can do. What is it you need? [speaker002:] I would like to know if the Michael Kors jeans are dark blue or black? [speaker001:] Ill be happy to look into that for you. Give me just a moment please. The Michael Kors Jeans do come in a variety of colors. We have very dark way to light color ones. Its mostly indigo to light blue. Is there anything else I can help you with? [speaker002:] okay, thank you. Nope that is it. [speaker001:] Thanks for shopping with us. Have a great day. [speaker001:] Thank you for contacting Acme brand. May I have your name please? [speaker002:] Sanya Afzal I need to see about cancelling an order I just placed. This shipping is just to high. I would like to cancel it and get it refunded back to my account please. [speaker001:] ok thank you sanya i will be happy to check into that for you what is your account ID and order ID please [speaker002:] Account ID: FDBDQVAV39 Order ID: 7038122945 [speaker001:] thank you for having that information ready! what is your email and user name please? [speaker002:] sanyaafzal965@email.com username: sanyaafzal965 sorry fat fingers:] [speaker001:] i have fat fingers too what is the shipping status? [speaker002:] In transit [speaker001:] ok ma'am, i have gone ahead and cancelled that order [speaker002:] and the refund will be credited to my account? [speaker001:] yes, you will see a credit of 8 dollars. is there anything else ic an help you with? [speaker002:] Umm I ordered a $59 jacket, a $64 pair of jeans plus an $84 guess shirt.:] Plus taxes and shipping. Should be much more than $8 [speaker001:] oh, i was just talking about the shipping fee, yes you will be refunded for all of the rest as well my apologies [speaker002:] Sweet. Thank you! [speaker001:] 215 total thank you! [speaker001:] Hello, how can I help you today? [speaker002:] I want to buy something but my cart isn't updating! What is going on? [speaker001:] Sure, I can help you with that. Can you please try to log out and log back in? [speaker002:] Ok, let me give that a shot yea, just tried it didn't work cart still isn't working [speaker001:] and what are you trying to buy? [speaker002:] a calvin klein shirt [speaker001:] hmm, maybe it is out of stock? can you check the bottom left-hand side of the page? [speaker002:] yea, i'm on the page it doesn't have any indication that its out of stock [speaker001:] ok, maybe i can purchase it for you [speaker002:] yea, that would be ideal [speaker001:] ok, i have made the purchase for you it should arrive in 3-5 business days [speaker002:] oh great, glad you were able to fix it on your side [speaker001:] that's what we're here for thank for for being a valued member of AcmeBrands! have a great day! [speaker001:] Hi, my name is James. How can I help you today? [speaker002:] Hello james, i recently lost my phone and need to figure out how i can fix my account since i can not use my 2fa [speaker001:] I'll see if I can help with that. Can i have your name? [speaker002:] David Williams [speaker001:] I'll need your email address so that I can send you a reset code. [speaker002:] dwilliams647@email.com [speaker001:] To be safe, you should use best security practices, I'll send you a link about those, as well. [speaker002:] Thank you very much, ill read that as well [speaker001:] The email has been sent, you should be able to reset your 2FA now. Is there anything else you need? [speaker002:] Let me try that quickly while we are here. Yep that reset it, no, that is all for today thank you [speaker001:] You're welcome. Have a great day. [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Hi. I recently completed a return,but my billing statement does not show that the charge has been reversed. [speaker001:] OK. I can help you with that. May I have your full name or account ID [speaker002:] Yes, my name Joyce Wu [speaker001:] OK Joyce. I have pulled up your account. The return credit was not received. Is that correct? [speaker002:] That is correct. [speaker001:] OK. I apologize. Let me look into that. [speaker002:] Thanks [speaker001:] I see that the credit shows up on our side. It may take a while to show up on your end. Please log out and then log back in in a few moments. [speaker002:] Okay. I will try that. [speaker001:] Excellent. Is there anything else I can help you with, Joyce? [speaker001:] Hi, how can I help you? [speaker002:] I'd like to get my order as soon as possible, and I was wondering if I could upgrade to overnight delivery. [speaker001:] Sure, I can help with that Can I have your full name or Account ID please? [speaker002:] My name is Rodriguez Domingo [speaker001:] Can I also have your Account ID and Order ID? [speaker002:] My account ID is 9JZ3AUSNAL and my Order ID is 0817397052 [speaker001:] thank you Do you know the Shipping Status? [speaker002:] It says it's in transit [speaker001:] ok, you won't be able to upgrade it to overnight because it's already on it's way. The good news is, your order should arrive by tomorrow anyway! [speaker002:] That's great, thank you!! [speaker001:] you're welcome Can I help with anything else? [speaker002:] No, that was it! [speaker001:] Have a great day! [speaker001:] Hi how can I help you [speaker002:] I have a question about my account I'm supposed to be enrolled in your premium subscription service but when I checked my last statement there seems to be some missing credit that's about $40. Can you help me with that? [speaker001:] Yes, can I get your full name [speaker002:] Joyce Wu [speaker001:] And what was the $40 credit for? [speaker002:] There were shipping charges that I thought was included with my subscription as well as special discounts because of my status [speaker001:] ok just a moment. OK the credit is showing on my end, it must be an error in the interface. Could you try logging out and back in again to see if it shows up [speaker002:] ok hold on a second That worked! I see it now [speaker001:] Awesome! Anything else today? [speaker002:] that's all [speaker001:] Have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] I would like to know more about a product [speaker001:] Of course, did you have a particular product in mind? [speaker002:] yes I do Product: jacket Brand: Guess I would like to know do you have any small in stock [speaker001:] Well, let's see what we can find out here, one moment. [speaker002:] Okay [speaker001:] So as you know our jackets come in several sizes. If the website indicates as out of stock for that size, then unfortunately it will not be restocked until the end of the month. [speaker002:] Okay, thank you for that information [speaker001:] So check back at the end of the month if small currently shows as out of stock. [speaker002:] Okay, I will do that [speaker001:] So like the week of the 27th. Fantastic. Is there anything else I can help you with today? [speaker002:] okay, thank you That is everything [speaker001:] Thanks for you patronage and you have a wonderful rest of your day! [speaker001:] Thanks for contacting us at AcmeBrands! How can I help you? [speaker002:] I wanna check my account but cannot get in I forgot password [speaker001:] Okay, I'm happy to help you with that. What is your full name, please, so that I can pull up your account? [speaker002:] Rodriguez Domingo [speaker001:] Thank you. And what is your username? [speaker002:] I don't know I am a guest [speaker001:] Okay. I'll try to get that information for you. Can you please tell me your Zip code and email address? [speaker002:] 25052 and no email [speaker001:] How about phone number? [speaker002:] 909-8283 [speaker001:] Got it, thank you! Your username is rdomingo1. [speaker002:] okay [speaker001:] To recover your password, I'll need either your PIN or your security question answer. [speaker002:] Livingston [speaker001:] Thank you. I cannot get your old password, but I will send you a new password that you can then change to whatever you like. [speaker002:] thanks [speaker001:] Here it is: 2ctf46lgnli Can I help you with anything else today? [speaker002:] no [speaker001:] Okay, have a great day! [speaker001:] Hi, how my I assist you today? [speaker002:] Hey, I want to view my shopping history, but I can't [speaker001:] Umm, what seems to be the problem? What have you tried so far? [speaker002:] Well, i want to login but I forgot my username [speaker001:] Oh, I can help you with that Can I get your name first? [speaker002:] Crystal Minh [speaker001:] Ok Crystal, I will need to verify your identity first to make sure it is the right user Can you give me 2 out of the 3: zip code, phone number or email address? [speaker002:] Sure, my phone number is 760-0332 and my zip code is 71782 [speaker001:] Great, these all passed! You have been verified! [speaker002:] Well, that's good [speaker001:] OK, your username is cminh1 [speaker002:] oh, is that it? Must be some default username then [speaker001:] yes, this is a default setup sometimes used when customer's have no officially set one up when you login, please feel free to update it [speaker002:] ok, will do [speaker001:] is there anything else i can help you with? Nope, that's it *or nope that's it [speaker002:] Haha, yea the second one nope that's it [speaker001:] Great, have a nice day then! [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] I requested a refund recently, and I want to check the status of it. [speaker001:] We can do that. Can I get your full name please? [speaker002:] Norman Bouchard [speaker001:] One moment Mr. Bouchard. I just need a little more info. Can I get your username, email address and order ID? [speaker002:] Username: normanbouchard232 Email Address: normanbouchard232@email.com Order ID: 5011145875 [speaker001:] Great, thanks. I see in our system that the refund is currently in progress and that you initiated the refund during over the phone. [speaker002:] Yes, that's true. Can you tell me the payment method of the refund? [speaker001:] Yes, it's going to be credited to your account by phone, is that Okay for you? [speaker002:] Yes, that is fine. Thank you. [speaker001:] No problem at all. Is there anything else that I can help you with today? [speaker002:] Nothing else. Thanks. [speaker001:] Have a great day and thanks for shopping with Acme! [speaker001:] I would like an extension [speaker002:] Okay, I can help you with that. May I have your full name? [speaker001:] Chloe Zhang [speaker002:] Thank you. may I also have your account ID and order ID? [speaker001:] ZZZ9AOQNYS,2700085273 [speaker002:] Thanks! What is your membership level? [speaker001:] Silver I would like a 1 day extension please [speaker002:] Sure, no problem. Let me take care of that right now. You're all set! Is there anything else you need? [speaker001:] no [speaker002:] Okay. Have a wonderful day! [speaker001:] hello? [speaker002:] Hello, how can I help you? [speaker001:] Hi, I wanted to check on the status of my order I lost my phone so I can't access my account at the moment. I'm trying to get a new phone but it's been a mess trying to get anything done with the coronavirus [speaker002:] Okay, are you interested in the shipping status or something else? [speaker001:] Just the status and whether it's been shipped out or not [speaker002:] I can help with that. Can you provide your full name, account ID, and Order ID for me please? [speaker001:] my name is Crystal Minh I don't know my account ID. my phone number is 652-785-6229 if that helps I'm a silver member [speaker002:] Okay, I will need your Account ID in order to verify your identity and check the status of the order. [speaker001:] I don't remember my ID [speaker002:] Unfortunately, there is nothing else I can do. Is there anything else you needed help with? [speaker001:] there's nothing else I can provide? I am not home and not sure if I will be there anytime soon. If I know that there's a package coming then I can ask my neighbor to look out for it [speaker002:] Nope, I have to have your Account ID for verification. [speaker001:] there's no other way [speaker002:] As I said before, no. Have a great day. [speaker001:] Hi [speaker002:] Hello, how can I help you today? [speaker001:] My name is Albert Sanders and I received a mail concerning my shipping address I just want to make sure its right [speaker002:] Got it. Give me a second Albert. [speaker001:] ok thanks [speaker002:] To verify your identity, I also need your account id and order id please. [speaker001:] Account ID: JMYH1XAYYM Order ID: 8385135349 let me know if you need more info [speaker002:] Yes, I also need your username, email address and order id to verify validate your purchase. [speaker001:] Username: alberts4 Email Address: alberts4@email.com Order ID: 8385135349 [speaker002:] Perfect. Give me a second. [speaker001:] Ok no problem [speaker002:] the system shows that your order looks as expected and the email was incorrect. You can ignore the email, Albert. [speaker001:] Ok thanks a lot [speaker002:] Great, is there anything else that I can help you with? [speaker001:] so my shipping address is correct right? [speaker002:] Yes, it is. [speaker001:] Address: 9798 Circle Drive La Fayette, CA 36335 just to make sure is that the one displayed in the sistem? [speaker002:] Yes, it is. [speaker001:] ok thanks I guess that would be all then have a great day [speaker002:] You too! [speaker001:] Hi there, how may I help you? [speaker002:] Hey, how long do I have to use the promo code? [speaker001:] Promo codes usually expire one week after you get it. It should be printed on the paper somewhere. If this answers your question, is there anything else I can do for you today? [speaker002:] That's everything I guess. Thank you! [speaker001:] Have a great day! [speaker001:] When does the local stores close? [speaker002:] hi! let me check for you. local store hours tend to vary but we encourage our stores to open until 11pm. You can alwyas visit us online 247 if the store is closed. [speaker001:] ok [speaker002:] do you need anything ese today? [speaker001:] Hi. How can I help you? [speaker002:] I'm checking on the status of my silver subscrioption I want to make sure I keep it [speaker001:] Ok Can you tell me your name, your account ID, and an order ID? [speaker002:] David Williams, ZIGSSVDMSZ, and 7871569535 [speaker001:] Your subscription is paid [speaker002:] cool, thanks [speaker001:] Is there anything else I can do for you today? [speaker002:] that's all [speaker001:] Ok, I'll end this chat now [speaker001:] Hi, there. How may I help you? [speaker002:] Hi. My wife says that we need to check the status of our account. She thinks we are missing about $40 worth of credits [speaker001:] Okay, I can help you with that. [speaker002:] the premium subscription [speaker001:] Did you receive an email that told you this? [speaker002:] No. I think it was from a subscription refund? she wasn't that clear [speaker001:] That's okay. I'll try to get to the bottom of this. May I have your name or wife's name? [speaker002:] Albert Sanders thanks, I told her to contact you but she made me do it. lol she's the boss [speaker001:] Yes, sir. We women know how to get it done! [speaker002:] lol [speaker001:] Okay, so the system tells me that the credit missing was for a previous purchase. Does that sound right to you? [speaker002:] yes thanks, i think you broke the case [speaker001:] Ha! I'm like Sherlock Holmes. The credit missing was $40, correct? [speaker002:] yes, that's right! [speaker001:] Okay, I'm sending you a promo code worth $40: 47BA5 [speaker002:] thanks! my wife will be so happy with me [speaker001:] Yay! Happy wife, happy life. May I help you with anything else? [speaker002:] you got it! that should do it, thanks again [speaker001:] Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Good morning! I am interested in buying a couple things for my boyfriend, but I'm not sure if the items will fit or he will like them [he's very picky!], so I was wondering what your return policy is. [speaker001:] Let me help you with that. Our return policy depends on your membership level. Could you tell me your membership level? [speaker002:] I have bronze level status [speaker001:] As a bronze member you have up to 90 days to return a purchase. [speaker002:] And that is a full refund on the item [s]? [speaker001:] Yes [speaker002:] Ok perfect thank you! [speaker001:] Can I help you with anything else? [speaker002:] No that's everything. Thanks again! [speaker001:] Have a good day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] i am having trouble with my cart. It does not want to update when I put things in it. [speaker001:] Ohh, I'm sorry to hear that. We've had a few issues with that today, but luckily, they've been easy to fix One thing that has worked has been to simply log out and then come right back in. [speaker002:] ok let me try [speaker001:] It's odd, but just giving the site a little reset seems to work half of the time [speaker002:] still not working [speaker001:] Okay, the other fix isn't quite as easy, but are you able to clear cookies in your browser? That helped a few other people earlier today alternatively, you could simply try a different browser [speaker002:] yes, just clear the history, let me try. There it is, now it is working [speaker001:] Ah that's good to hear [speaker002:] thanks for your help [speaker001:] Is there anything else that I can assist with while we're here? [speaker002:] no thats all [speaker001:] Excellent. Have a great day [speaker001:] Hi, how can I help you today? [speaker002:] I want to check my account but I forgot my username [speaker001:] I can help you with that. [speaker002:] ok great [speaker001:] Could I have your full name or account ID? [speaker002:] Joyce Wu [speaker001:] Thanks Joyce. I'll also need your Zip Code and Phone number to verify your identity. [speaker002:] 90499, 639-8184 [speaker001:] Great, I've verified your identity. Your username is: jwu1 Is there anything else I can help you with? [speaker002:] that is all, thank you [speaker001:] Have a great day! [speaker001:] Hello. How may I assist you today? [speaker002:] Hi. I was wondering why every time I search for something it shows up as 0 results [speaker001:] Sure, what's your name? [speaker002:] Joyce Wu joycew24@email.com [speaker001:] Okay, Joyce, can you try logging out and then back in for me? [speaker002:] yes i have and no didnt work [speaker001:] How about clearing your cookies in your browser? [speaker002:] ok let me try no didn't work [speaker001:] How about searching for another item, such as "Prada handbag"? Then try to look for your original item again. [speaker002:] It doesnt matter what I try searching comes up as no results found [speaker001:] I can order it for you. What's the item you'd like? [speaker002:] Tommy Hifiger jeans 20 [speaker001:] Can I have your credit card number? [speaker002:] for $49 sure its 601112341234 exp 0924 [speaker001:] Can I help with anything else today? [speaker002:] thank you but that doesnt solve my problem why doesn't search bar work [speaker001:] I am not sure but I can get in contact with our IT team and they can try to troubleshoot with you. [speaker002:] ok great [speaker001:] They should contact you shortly. Can I help with anything else? [speaker002:] no thanks have a good night [speaker001:] You too, thanks. [speaker001:] how may i help you today? [speaker002:] I need to return this shirt. My husband lied about the size he is, and it doesn't fit. [speaker001:] i see, i can help you process a return for the wrong size shirt today! first, i need your full name to pull up the account [speaker002:] He looks like a sausage busting out of the casing Joyce Wu [speaker001:] thank you now, i need your username, email, and order id, so i can process the return [speaker002:] Username is jw910781 and order ID is1628887514 My email isjw910781@email.com [speaker001:] thank you, and what is your membership level [speaker002:] Gold [speaker001:] ok since we will send a shipping label for you to print i need your full address [speaker002:] 8797 Primrose Ave Brighton, TX 76539 [speaker001:] and would you like to return by mail, in store, or a dropp off center? [speaker002:] drop off. That should be faster, right? [speaker001:] yes indeed. i have processed your return, is there anything else i can assist with? [speaker002:] Nope, that's it. Unless you can find a way to get my husband to stop being in denial about his weight. [speaker001:] have a nice day! [speaker001:] Hello. My name is Danny. How may I help you? [speaker002:] I want to know if a jacket is warm enough to wear in windy conditions [speaker001:] Sure, no problem. Yes, our jacket is in fact wind-proof and will prevent wind from hitting the covered parts of your body. It is lined with material that insulates your body from the cold. [speaker002:] it is a tommy hilfiger jacket that costs 69 what is the temperature range for this jacket [speaker001:] It does not say. [speaker002:] i was thinking of going flyfishing or even for a light hike but i needed to know what types of weather this is appropriate for is this jacket waterproof [speaker001:] It is appropriate for cold temperatures. I'm not sure if it's waterproof. Is there anything else I can help you with? [speaker001:] Hello, this is AcmeBrands customer service. How may I help you? [speaker002:] I am interested in Michael Kohrs jeans. [speaker001:] Sure, what would you like to know about them? [speaker002:] How long is the leg length? [speaker001:] The regular pair of Michael Kohrs jeans has an outseam of 42 inches. [speaker002:] okay thanks [speaker001:] You're welcome, is there anything else I can help you with? [speaker002:] no [speaker001:] Okay, have a nice day. [speaker001:] Hi, there. How may I help you? [speaker002:] yes, i was trying to place an order but can't because my cart is not updating when i add my order to it [speaker001:] Okay, I can help you with that. Try refreshing the page and add the item again. [speaker002:] ok, one sec let me try that [speaker001:] No problem. [speaker002:] no still doing it [speaker001:] Try logging out of your account and log back in. [speaker002:] ok yes! that seemed to fix the problem [speaker001:] Great! Can I help you with anything else today? [speaker002:] no thats all [speaker001:] Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hello! I cannot login in to my account because I seem to have forgotten my password [speaker001:] Okay, I can help with thag that You just need help accessing your account, correct? [speaker002:] Yes please [speaker001:] Can I have your full name or Account ID please? [speaker002:] My name is Chloe Zhang [speaker001:] Can I have your Username please? [speaker002:] chloezhang615 [speaker001:] for security reasons, I won't be able to access your old password, but I can help you reset it to a new one [speaker002:] Okay, that's fine [speaker001:] Okay great. You will need a PIN or an answer to your security question to reset your password [speaker002:] I know my PIN [speaker001:] If you don't have your PIN, I can ask your security OK great what's the PIN [speaker002:] 741099 [speaker001:] Here is your new password: e4jbs9ngbtc [speaker002:] Thank you, that worked to login! [speaker001:] Great, can I help with anything else? Ok, have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Wow. I am so frustrated. I got this promo code five days ago. I am trying to use it, but it says it is invalid. I hope you can help. [speaker001:] Okay, can I have your full name? [speaker002:] Joseph Banter [speaker001:] And just to be sure, you said you got this code 5 days ago? [speaker002:] Yes, FIVE days ago. This is ridiculous. [speaker001:] Well let me check the system to see what the problem is, Joseph. [speaker002:] I really need the discount. It is not a good deal otherwise. [speaker001:] Can I ask for your membership level? [speaker002:] I am a guest. [speaker001:] Well according to the system that code works just fine, and since you're a guest there's not much I can do for you here. [speaker002:] That's it? That's how you treat guests? I think you should make an exception and give me the discount. Otherwise, I will shop elsewhere. [speaker001:] The code should work just fine. There's always the chance there's some kind of error on your end. And I'm not authorized to do that. Sorry again. [speaker002:] Let me try the code again. Still not working. There is no error on my end. You can't give me the discount? [speaker001:] I'm sorry I can't. Is there anything else I can do for you today? [speaker002:] No, that is all. I am going to WalMart for a jacket. [speaker001:] Okay then, good luck with that. Have a nice day! [speaker001:] Hi, there. How can I help you? [speaker002:] Hello... I just looked at my account and realized that my address is wrong. It should be 9217 Kennedy St and not 9218 Kennedy St Can you help me fix it? [speaker001:] Absolutely. May I have your full name or Account ID? [speaker002:] Sanya Afzal [speaker001:] Okay, I've pulled up your account. Just to verify: the correct address is 9217 Kennedy St., correct? [speaker002:] yes it is [speaker001:] Great. To help you change the address, I'll need 3 of the following: [speaker002:] sure [speaker001:] Zip, phone #, PIN, Username, Password, Email address [speaker002:] my zipcode is 2297 Username: sanyaa30 Email Address: sanyaa30@email.com wow.. that is more than 3 [speaker001:] Is 2297 correct for your zip code? [speaker002:] phone: 345-6789 yes [speaker001:] Great, I'm going to change the address on your account. [speaker002:] Thank you [speaker001:] I've updated your address. Is there anything else I can do for you today? [speaker002:] I am good now. Thank you so much for your help [speaker001:] You are very welcome. [speaker002:] thanks. bye [speaker001:] Thank you. [speaker001:] Thanks for contacting Acme. How may I help you today? [speaker002:] Good afternoon! I was hoping you could assist me with something. My name on my account is spelled incorrectly, so I was hoping to modify that with you today [speaker001:] Okay, I can help you with that To begin with, may I ask your full name or your account ID. In this situation, the latter might be easier, if you have it. But if you don't know your account ID, the name as it is currently recorded would be find "would be fine" [speaker002:] Yes haha. Unfortunately though I don't know my account ID. The current name on the account though is Rodriguez Domingo [speaker001:] Okay, I can see an account in our system by that name [speaker002:] Great [speaker001:] and now may I ask how you would like the name to be spelled on the account? [speaker002:] So, my name is actually spelled Rodrigues Dominigo [speaker001:] I see, and sorry about that mistake. But before I can make the change, I will need some information so that I can verify your identity [speaker002:] Sure thing. [speaker001:] I'll need any three pieces of information, whichever you would prefer to give, out of the following: zip code, telephone number, PIN number, username, password, email address, or the order ID of any previous purchase [speaker002:] My zip code is: 85337. My username is: rd546703. And my email address is: rd546703@email.com [speaker001:] Excellent, I can now update the name on your account [speaker002:] Perfect, thanks a bundle. [speaker001:] That's all taken care of. Your account is now in the name of Rodrigues Domingo. [speaker002:] Great! [speaker001:] Would there be anything else that I can assist you with today? [speaker002:] No that's everything. Have a great day! [speaker001:] You too [speaker001:] Hello, how can i help you today [speaker002:] hi, i believe i got charged twice for my subscription bill [speaker001:] Sorry about that, could i get your full name account iD and order ID please [speaker002:] Chloe Zhang 0ULR1GTAWP Order ID: 6438613956 [speaker001:] Okay it looks like you were in fact charged twice off our error. How much were you charged so i can issue your refund [speaker002:] $69 [speaker001:] Okay i have issued your refund. Is there anything else i can help you with today [speaker002:] nope thats it thank you [speaker001:] Okay great, have a nice day [speaker001:] Hi! How may I help you today? [speaker002:] Hi! Can you please confirm the shipping date for my order? [speaker001:] Sure! Can I have your name? [speaker002:] Joyce Wu [speaker001:] Thank you can I have your account id and order id [speaker002:] Account ID: OCLM8OTDY0 Order ID: 0668162988 [speaker001:] Thank you! Do you to change your shipping date? [speaker002:] I need to know when the item shipped [speaker001:] What is your shipping status? [speaker002:] Shipping Status: In Transit [speaker001:] Thank you! Your item shipped out yesterday. It is scheduled to arrive tomorrow. [speaker002:] Cool, thank you! [speaker001:] You're Welcome! Did you have any other questions today? [speaker002:] No, that was all. [speaker001:] Great! Enjoy the rest of your day [speaker001:] Hi! How may I help you today? [speaker002:] Hi i was checking to see the status of my refund [speaker001:] Sure thing! May I have your full name to start off? [speaker002:] James Becker [speaker001:] Now may I please have username, email and order ID to verify? [speaker002:] Jbecker, jbecker@gmail.com, A08976589 [speaker001:] Your online refund is now in progress, is there anything else I can help you with today? [speaker002:] How long will it take to get my refund [speaker001:] It should take no longer than a week, you can call us if it takes longer then that. [speaker002:] Perfect thank you [speaker001:] Have a great day! [speaker001:] Hi, this is Danny from ACME. How may I help you today? [speaker002:] It seems that my subscription was removed from my account, and I don't understand why. I want to keep that [speaker001:] I'm sorry to hear that. May I have your full name and account ID? [speaker002:] My name is Sanya Afzal I don't have an account ID, it's saying I'm a guest now [speaker001:] Why do you believe that your subscription was removed? How do you come across this information? [speaker002:] It's saying I'm a guest But I should have the premium subscription because I've gotten expedited shipped before How can I get my subscription back activated? I want the special discounts [speaker001:] Membership lasts for a full calende year. You become a member after spending a certain amount. It's possible that your membership expired. [speaker002:] I see, so how do I get it back? [speaker001:] You have to spend over $500 in the last year to become Bronze, $1000 for Silver, and $2000 for Gold. [speaker002:] Okay, I got it. Thanks. [speaker001:] Sure. Is there anything else I can assist you with? [speaker002:] That was it, thanks again [speaker001:] Have a nice day! Thank you for being an ACME customer. [speaker001:] good afternoon, how can I help you? [speaker002:] Hi I want to return the item below because it is the wrong color. It is a GUESS Shirt. [speaker001:] sure, would you give me your full name or account ID. please [speaker002:] Name: Norman Bouchard [speaker001:] In addition to this, you would give me your username, email and order ID [speaker002:] Username: normanb5 Email Address: normanb5@email.com Order ID: 8006057669 [speaker001:] ok everything in order, now would you tell me the level of your membership with us [speaker002:] Member Level: Guest [speaker001:] Would you tell me how long ago did you make the purchase? [speaker002:] I made it on 2019-11-20 [speaker001:] Oh... I regret that your deadline to make a return has expired, it was up to 30 days [speaker002:] Oh ok thank you [speaker001:] not problem have a nice day [speaker001:] Hi! Thanks for contacting AcmeBrands. How can I help you today? [speaker002:] Hi I am interested in your boots [speaker001:] Great! Can I have your name? [speaker002:] Sanya [speaker001:] Is there something specific your would like to know about our boots, Sanya? [speaker002:] How long do they typically take to wear in so feet arent sore? [speaker001:] That's an interesting questions. Give me one moment and I'll find that information for you. [speaker002:] ok [speaker001:] Our brand of boots usually take around 40 to 60 hours of wear to be broken in to a comfortable feel. We recommend wearing them for a short periods at first until they are comfortable for all day wear. Two to three hours a day is optimal. [speaker002:] great! thank you! [speaker001:] You're welcome. Is there anything else I can help you with? [speaker002:] no thats it! [speaker001:] Have a great day and enjoy the boots, Sanya! Good-bye. [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hi! I was trying to log into my account but I seem to have forgotten my username I was hoping you could help [speaker001:] Absolutely, can I have your full name please? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal, can i also have your zip code, phone number, or email address? I need 2 of those 3. [speaker002:] 365-0048 21746 [speaker001:] I see that your username is cminh1 Is there anything else I can help you with today? [speaker002:] Thank you so much Thats all. Thank you [speaker001:] Thank you, have a great day! [speaker001:] Thank you for contacting AcmeBrands, how can I help you today? [speaker002:] Hello. I am looking to see why there is an extra fee on my order [speaker001:] Do you believe this extra charge was made in error? [speaker002:] I believe so. I can't figure out what it is for [speaker001:] I can look into this for you can you provide your full name or account ID please? [speaker002:] David Williams P1SUOHZKTQ [speaker001:] Thank you, and do you have your order ID as well? [speaker002:] 7364639301 [speaker001:] Thank you can you confirm your membership level please? [speaker002:] Gold [speaker001:] As you are a gold member, I can remove the fee for you. Can you confirm the amount you feel was charged in error? [speaker002:] $5 [speaker001:] I have removed this charge from your order. Is there anything else I can assist you with today? [speaker002:] No. Thank you for your help! [speaker001:] Thank you have a great day! [speaker001:] Thanks for contacting us! How can I help? [speaker002:] Yes i really upset at the moment [speaker001:] I'm sorry to hear! What seems to be the problem? [speaker002:] Because the charge on our billing statement has not been reversed even though i completed the return [speaker001:] Let me take a look for you. Can you please send me your full name so that I can pull up your account? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. While I do that, please send me your username, email address, and order ID so that I can validate your purchase. [speaker002:] ok My Username: josephbanter467, my Email Address: josephbanter467@email.com and order id Order ID: 6682719417 [speaker001:] Thank you. And how long have you been waiting for the refund? [speaker002:] For about a month now. When they said it would take no longer than a week at the longest and a couple days at the least [speaker001:] Oh dear, I'm sorry to hear. I'll get that fixed for you immediately. I have processed the refund, and you should now see it in your account. Can I help you with anything else today? I apologize for the previous error! [speaker002:] Thank you so much for your help and understanding that will be all, hope you have a great day [speaker001:] You too, thanks! [speaker001:] Hello, how may I help you? [speaker002:] HI, i have a promo code im trying to use but it is declared invalid and i got it 5 days ago [speaker001:] Let me help you with that. So your code was shown invalid even though it has been 7 days? hasn't [speaker002:] Correct it hasn't been 7 days [speaker001:] Could I have your full name or account id? [speaker002:] Crystal Minh [speaker001:] Let me check the system to see what the problem is. [speaker002:] okay [speaker001:] Could I have your membership level? [speaker002:] Member Level: Gold [speaker001:] Let me generate a new promo code for you. [speaker002:] okay, thank you [speaker001:] Your new promo code is PX1CE [speaker002:] Okay, thank you [speaker001:] Can I help you with anything else? [speaker002:] No that was everything, thank you again for all your help [speaker001:] Have a good day. [speaker001:] Thanks for choosing AcmeBrands! What can I do for you? [speaker002:] I'd like to learn a little more about a item I have a question [speaker001:] Sure, what would you like to know? [speaker002:] The michael kors shirt.. how wide is the collar? [speaker001:] Let me check on that for you! [speaker002:] I'm worried about it squezing my neck [speaker001:] I understand. Luckily, our shirts do not have tight collars. Furthermore, if you want, you can order a shirt with a special collar designed to be loose. Standard collars are 15 inches, smaller ones are Sorry, smaller ones are 14 inches, and the large ones are 16 inches. [speaker002:] That's perfect thanks [speaker001:] You're welcome! Can I help you with anything else? [speaker002:] no I think that's all [speaker001:] Okay, have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hi! I was trying to make a purchase but the item seems to be out of stock [speaker001:] Oh no, I would happy to look into for you. Was this a single item or multiple items? [speaker002:] just one Micheal Kors shirt [speaker001:] Alright, may I please have your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] I do apologize the item is not in stock and I will let our purchasing dept know. [speaker002:] Can you have it delivered once it comes avaiable? becomes [speaker001:] If you like I can back-order the item and once it is avail it will ship immediately. Is is okay to use your credit card on file? [speaker002:] Yes please [speaker001:] I have placed that order. Again, I do apologize. Is there anything else I can do for you today? [speaker002:] That is all. Thank you [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello My name is Joseph Banter [speaker002:] Hi! How can I help you today? [speaker001:] and I want to know more about the refund policies of the company [speaker002:] Is this for an order you've placed or more about or general policies? [speaker001:] I just want to know more about general policies [speaker002:] No problem, Joseph, I'll bring that right up for you. [speaker001:] Im thinking of making a purchase but I want to know the policies first. [speaker002:] I see. Refunds are given for items that have not shipped yet. We'd just need your order details and then we'll be able to process the refund for you. As long as you have your info, it will be very easy! Does that answer your questions? [speaker001:] Yeah I think that pretty much answers the inquiry I had I think iim ready to shop now [speaker002:] Is there anything else I can help you with, Joseph? [speaker001:] no that would be all [speaker002:] Have a great day! [speaker001:] Hello! How may I help you today? [speaker002:] hi, my credit card keeps being rejected and I don't have any idea why [speaker001:] I see, let me see what I can do to assist. Could you try entering your credit card information again? [speaker002:] let me try still a no go...this is very frustrating [speaker001:] Hmm, could you also try logging out of your account, then log back in? [speaker002:] okay [speaker001:] I apologize for the inconvenience, I know this must be really frustrating. Hopefully we'll be able to figure out how to resolve this issue, though. [speaker002:] nope, didn't work [speaker001:] Alright, one more thing to check: Are you sure that the card you're using isn't expired? [speaker002:] oh man, that was it..I'll use a different card, so sorry and thank you! [speaker001:] Oh, thank you for your patience and I'm glad we could figure it out! If there's nothing else I can help you with today, I hope you'll have a great day. [speaker002:] have a great day [speaker001:] Thanks! [speaker001:] Hello [speaker002:] Hello, how can I help you? [speaker001:] Hi, I needed to check on the status of an order I made recently but I haven't been able to get into my account [speaker002:] Okay, can I please have you account number or full name? [speaker001:] I'm sorry I've completely forgotten my username My name is Sarah Smith [speaker002:] That's okay, I just need to verify your identity. Can you tell me your zip code, phone number, and email address. Hi, are you still there? [speaker001:] Hi, how can I help you today? [speaker002:] Hi, I have the current subscription package but am not sure when my period expires [speaker001:] Sure, just a moment. [speaker002:] I'm level Gold if that helps [speaker001:] Do you just want to know how long they last in general, or about your account specifically? [speaker002:] I need to know when I will have to make my next payment [speaker001:] If it's in general, your membership lasts for a full calendar year. So, if yours began sometime this year [unless it was January 1st] it should last until the end of 2021. Okay, so by "period" you meant month. I think I understand. What's your full name please? [speaker002:] yeah I just dont want it to lapse Joyce Wu [speaker001:] Can I have your account and order IDs as well Joyce? [speaker002:] 1605696306 SXK2ALVCDR [speaker001:] I've found your account with us. You owe $55 in three days from now. I sent a link for how to access your account online. It shows you all that sort of stuff, such as your subscription status, due date, and the amount due. Do you know your username? [speaker002:] I dont but good, I will pay that amount then [speaker001:] jwu1 is your username Do you want me to use the card on file? [speaker002:] yes please [speaker001:] That's all set. The card on file has been charged $55, and you can expect to see a link in your email soon about how to get into the online account. Is there anything else I can help you with today? [speaker002:] no thanks for all your help [speaker001:] You're welcome. Have a good day [speaker001:] Hello! What can I help you with today? [speaker002:] Hi I bought a shirt as a gift but it turned out it was the wrong size. How can I exchange it? [speaker001:] I can help you return it and you can order the correct size. Can I please have your name, email address, username, and order ID to get that started. [speaker002:] ok its Joseph Banter email is josephb6@email.com user name is josephb6 order ID is 8950055868 it's the Guess shirt [speaker001:] Great, thanks! Also, what is your membership level? [speaker002:] guest [speaker001:] Was the purchase made within the last 30 days or do you have the receipt? [speaker002:] it was made in December 2019 so more than 30 days ago [speaker001:] Ok, do you happen to still have the reciept? receipt * [speaker002:] I think so not on me but I'm sure it's somewhere in my apartment [speaker001:] Great, as long as you still have that you will be able to return it! Can I have your address to make a return label for you? [speaker002:] ok its 6356 2nd Ave Brighton, CA 93627 [speaker001:] And would you like to return by mail, or at the store or a drop off center? [speaker002:] mail is fine [speaker001:] Ok, that return should be all set for you. Is there anything else I can help you with today? [speaker002:] no that's it [speaker001:] Ok, you have a nice day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hey I want to check my order but I lost my phone and can't access my account [speaker001:] Oh sure. Did you need to reset your two factor authentication? [speaker002:] yeah I believe [speaker001:] Great. Can I get your name please? And I'll also need an email address to send a special reset code to. [speaker002:] David Williams dwilliams@yahoo.com [speaker001:] Thank you, David. Okay. I will be sending you a link with a reset code. Along with that link I will be sending a link about security best practices for you to review. Alright. I have that all sent. Is there anything else that I can help you with today? [speaker002:] nope, that's all [speaker001:] Thank you and have a great afternoon! [speaker001:] hello, how can i help you? [speaker002:] Hi! I have a question about my account. I recently joined your service but I can't seem to find out if my account has international shipping. Can you help me with that? [speaker001:] I will be happy to help you with that. Can I get your name [speaker002:] Sure. It is Joyce Wu. [speaker001:] Okay, I found your account. It does say free international shipping is available to you. [speaker002:] Oh great! [speaker001:] I will send a link just in case you have any further questions about what your subscription offers. http:www.AcmeBrands.comfaq [speaker002:] Great. Thank you so much! That's all I needed today. [speaker001:] Do you need anymore help? Okay have a great day. [speaker001:] Hi, how can I help you? [speaker002:] My spouse told me that my account is showing a premium subscription, but I never ordered a premium subscription. [speaker001:] Okay, can I have your name please? [speaker002:] My name is David Williams. [speaker001:] I will check the system [speaker002:] Thank you. [speaker001:] How much were you charged? [speaker002:] I was charged $40. [speaker001:] Okay, I am sorry about that you have been refunded Anything else I can do for you? [speaker002:] Great, thank you so much! No, that was all! [speaker001:] Have a nice day! [speaker001:] Hi how can I help you [speaker002:] I'm looking for footwear. Boots in particular. I'm looking at the boots from Michael Kors. [speaker001:] What about them in particular can I answer for you? [speaker002:] Do they offer a warranty? [speaker001:] Our products are warranted to be free of defects in material and workmanship for 12 months from date of purchase. Our warranty is an expression of our confidence in the material and workmanship of our company's products, and assures unsurpassed quality for rugged, dependable products. This, however, is not a guarantee against normal wear and tear. [speaker002:] Ok. And does this warranty cost extra to purchase? [speaker001:] No it is included [speaker002:] Ok. That's good. I want to purchase these boots, then. [speaker001:] Any other questions for me? [speaker002:] no [speaker001:] Have a nice day [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] so i'm looking at these jeans yesterday they're 79$ had a night to think about it look at them today and they're 99$? [speaker001:] Oh, I'm sorry to hear that [speaker002:] does it really change that fast kinda changes my willingness to buy them at that price now [speaker001:] On some occasions it actually does change overnight, but that is extreme our prices are set by algorithm, which takes a lot of factors into account [speaker002:] I see I see [speaker001:] I know we have had to add a small fee to give hazard pay to our warehouse workers, but $20 seems much too high [speaker002:] anyway I could get those jeans for 79$ like yesterday so I don't have to wait around for the algorithm to decide to put it at a reasonable price again I see [speaker001:] Indeed. If I could just gather some information from you, to take a look at your account, I might be able to pull some strings behind the scenes [speaker002:] neat I'm jbanter5 MTQH7Z4Z6K [speaker001:] Thanks. And may I just ask the order ID of any recent order? [speaker002:] 6996984947 [speaker001:] Okay, since this was such an extreme jump, I'll issue a promo code that should know that price down at checkout [speaker002:] glad to hear it [speaker001:] If you simply paste FDZMC into the coupon field, you can get yesterday's price Is there anything else I can help you with today? [speaker002:] that's all for now thank you for being so helpful [speaker001:] You're welcome. Have a great day [speaker001:] Hi! How can I help you today? [speaker002:] Hello, There is a extra fee on my order [speaker001:] Give me one second and I can look into that for you. Can I get your full name or Account ID please [speaker002:] My name is Joyce Wu [speaker001:] Thank you Joyce. Now can I have your account ID and order ID please [speaker002:] Account Id is GBMJRGQOZE and my order id is 0306524895 [speaker001:] Ok I got your account pulled up. I'm not seeing any extra fees. What is your membership level? [speaker002:] It is gold [speaker001:] I can remove the fee for you. How much were you overcharged? [speaker002:] It was $5 extra [speaker001:] Ok. That should now be reflected on your account. [speaker002:] Thank you! [speaker001:] Is there anything else I can help you with today [speaker002:] Nothing else [speaker001:] I hope you have a great day! [speaker001:] hello, thank you for contacting AcmeBrands, how may i help you? [speaker002:] Hi there the name on my account is wrong can someone change it? [speaker001:] Ah, ok what is the name on there right now? [speaker002:] It reals Hairy Pancakes should read Sanya Afzal no clue what happened XD [speaker001:] Hairy Pancakes, thats not right! [speaker002:] reads I mean [speaker001:] got it [speaker002:] yeah can you fix it? [speaker001:] let me look into it for you [speaker002:] My fingers were bit by wild dogs hard to type Im not even joking [speaker001:] ok, so i have your account [speaker002:] yeah and [speaker001:] let me verify your identity, do you have a phone number or order iD? [speaker002:] can u fix it? [speaker001:] yes, i can fix it [speaker002:] oh sure 5919 lincoln ave [speaker001:] but i need to gather some details first [speaker002:] I bought some jeans for 84 dont know my order id Im a silver member too [speaker001:] do you perhaps have a PIN number instead? or email address? [speaker002:] cause I spend that mturk monies nope no pin email is Onebadmofo@yahoo.com [speaker001:] ok, this seems to check out [speaker002:] oh thank you Jesus [speaker001:] Great, i have updated your account with the correct name [speaker002:] you are so best and good [speaker001:] is there anything else i can help you with? [speaker002:] no you saved me [speaker001:] wonderful, have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] im trying to buy something but my. credit card keeps getting an error message when I type the information in [speaker001:] Lets see if we can try some things to get it fixed. Can you try to enter the info in again? [speaker002:] Okay, I typed it in again and same error message [speaker001:] Can you try to log out then back in again? Then try. [speaker002:] I logged out and back in and seemed to have cleared up the message thank you for your help [speaker001:] No problem. Anything else? [speaker002:] That is eveything [speaker001:] Great have a nice day. [speaker001:] Hi, how can I help you? [speaker002:] Hi I want to check my shipping status because I never got my package It's been 9 days now [speaker001:] That is a long time Ok, I can help with that Can I have your full name or Account ID please? are you there? [speaker002:] yes Sanya Afzal [speaker001:] Can I have your username, email and Order Id also? [speaker002:] yes Username: sanyaa13 sanyaa13@email.com Order ID: 4996136775 [speaker001:] thank you [speaker002:] Now what? [speaker001:] Did you receive an email about your order? [speaker002:] no [speaker001:] Ok, since it's been 9 days I think it's best if I resend your items to you. They may have been lost in the mail [speaker002:] Ok, great [speaker001:] I just need your address and I will send it out [speaker002:] Address: 9561 1st Ave Newark, TX 32848 [speaker001:] And what was the item and brand that you purchased [speaker002:] michael kors boots [speaker001:] I see them here Ok, I have resent them to you priority shipping and they should be there within 2-3 days [speaker002:] yhanks [speaker001:] You're welcome, sorry for the delay Can I help with anything else? [speaker002:] No. Nothing else. [speaker001:] Ok, have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi I cannot seem to log in and I wanted to check status of my order [speaker001:] OK. Why were you not able to log in? [speaker002:] I lost the phone you use for two-factor authentication. [speaker001:] OK, I see. One oment, I can help resolve this issue. May I have your full name or account ID [speaker002:] thanks yes, I am Albert Sanders [speaker001:] Thank you Albert, I have pulled up your account. [speaker002:] wonderful! [speaker001:] What is your email address? [speaker002:] I am not sure which I used, I do have a PIN tho 732317 [speaker001:] Great! That works. I will send the reset link to the email on file [speaker002:] ok, can you tell me if my order has shipped by chance as well? [speaker001:] Sure. Please use the link here to read our stay safe best practices online. Let me check on that shipment [speaker002:] Great! [speaker001:] Yes, your item has shipped and you should be receiving it shortly. Anything else I can help with? [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] I am not at all happy. A pair of Calvin Klein boots are out of stock. Can you tell me when you will have them available? [speaker001:] I'm sorry that the boots you wanted were out of stock. Just to be sure was that the only item you were looking for that was out of stock? [speaker002:] Yes, that was the only item. [speaker001:] Thank you for clarifying for me. I'll see what I can do to help. Could you provide me with your Full name please? [speaker002:] Sanya Afzal. [speaker001:] Thank you Sayna. I was able to pull up your account. I'm goign to go ahead and put a back order on the boots for you so we can get them in stock ASAP [speaker002:] That would be good. The sooner the better. Can I get them delivered? [speaker001:] Sure if you would like we can set up an order ahead of time and they'll ship to you the second we get them back in stock [speaker002:] OK. That would be fine. [speaker001:] Alright, should I use the credit card that you have on file? [speaker002:] Yes, you can use that one. [speaker001:] Alright, you're all set. you'll receive a confirmation email shortly and when the item comes in it will be sent strait to you. Was there anything else i could help you with today? [speaker002:] No, that is all. [speaker001:] Thank you for shopping with us. Have a wonderful day! [speaker001:] Hello, how may I help you? [speaker002:] Hi! I received my jacket today but apparently there is a yellow stain on the chest. Can I return it? [speaker001:] Sorry, but we should be able to return it for you. Could I have your name? [speaker002:] Rodriguez Domingo [speaker001:] Thanks, Rodriguez. I'll also need your Account and Order ID. [speaker002:] Order ID: 3667768821 and my acc ID is 3456789 [speaker001:] Thank you, now just your Username and Email, please? [speaker002:] rodriguezd504@email.com and my username is rodriguezd504 [speaker001:] Thank you. May I know your membership level? [speaker002:] Gold [speaker001:] Okay, we can get that returned right away. Could I have your address to send the shipping label? [speaker002:] It is 3059 Lexington Ave Brighton, TX 51018 [speaker001:] Thank you, and would you like to send it back by mail, in store, or at a drop-off? [speaker002:] by mail please [speaker001:] You're all set, is there anything else I can help with? [speaker002:] That will be all Thanks [speaker001:] Have a good day! [speaker001:] Hi! How may I help you today? [speaker002:] Yes. I really want to pick up a gift for a colleague on the way to work. How early does your local store open? [speaker001:] Let me look that up for you. One moment. Most of our stores are open from 8am to 11pm and you can always shop online 247 [speaker002:] Can you confirm the store in Monterey opens at 8am? I want to bring the gift in tomorrow. [speaker001:] Yes it does [speaker002:] thank you [speaker001:] You're Welcome! Can I help with anything else today? [speaker002:] No. Just very glad I can pickup a gift. [speaker001:] Great! Enjoy the rest of your day [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi. I was recently given a refund and would like to check the status of it. [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez! Did you need to make any changes to your refund, or were you just looking for a status update? [speaker002:] Just a status update [speaker001:] Sure thing. To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] rodriguezdomingo556 rodriguezdomingo556@email.com 3273302424 [speaker001:] Perfect, thank you! It looks like your refund is "In Progress", which means that it should be processed and completed shortly. The method you used to initiate the refund was by phone. [speaker002:] Okay. Does it say what payment method it will be applied to? [speaker001:] It's scheduled to be credited to the payment method on your account, which is currently your credit card. Is that acceptable for you? [speaker002:] Yes Thank you [speaker001:] You're very welcome! Is there anything more I may help you with today? [speaker002:] Nope [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello! How may I help you today? [speaker002:] Hey there. I think my shipping cost was way too high and i need to check on my order status. [speaker001:] Alright, may I have your full name, Username, Email and Order ID in order to verify this? Thanks! [speaker002:] yes, it's Joseph Banter, my email is jb357010@email.com and my order ID is 1820302146 Is there anyway to get that shipping refunded? I'm a loyal customer and I think i deserve it. [speaker001:] Of course, what is your membership level status? Also, do you have a username by chance? [speaker002:] I have a silver membership level and my user name is jb357010 [speaker001:] How long have you been waiting for your order? [speaker002:] Oh I already got it. [speaker001:] I'm sorry, no refund for the shipping cost may be done unless it has not yet been received. [speaker002:] Well that's a disappointment. Thanks anyway. [speaker001:] We can still cancel the order at this point. Unless you do not wish to do so. [speaker002:] I already recieved it so I dont'want to cancel the order. That's all I need. thanks. [speaker001:] Have a great day! [speaker001:] Hello and welcome to AcmeCorp. With whom do I have the pleasure of speaking with today? [speaker002:] Hi I'm thinking about buying some boots and I'm wondering how long they take to break in Albert [speaker001:] Hi Albert. Sure, I'll be happy to look into that for you. [speaker002:] Great! [speaker001:] Our boots take about 40 to 60 hours of wear to break in. If you wear them for 2-3 hours a day for a couple of weeks, they should be broken in. If you want, you can apply boot oil to them two to three times in the first week for the leather. I hope this answers your question. [speaker002:] Indeed! Above and beyond my expectations from an online chat. [speaker001:] Thanks so much, we appreciate your business. Is there anything else I may help you with today? [speaker002:] Nope, I think I'm all set now. [speaker001:] Great, have a wonderful rest of the day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi there, I'd like to upgrade to overnight delivery if possible because this is a birthday present I'd like to get a little more quickly if I can, to someone else. [speaker001:] I can certainly help you with that. Can I please have your full name, account ID, and order ID? [speaker002:] Sure! My name is David Williams. My account ID is FZ06ZOJYBT and my order ID is 8753821183 [speaker001:] Can you please tell me the current shipping status of your order? [speaker002:] It says it's in transit. [speaker001:] I apologize but I am unable to upgrade your shipping to overnight because the package is already in transit. However, according to the tracking information, it looks like the package will arrive either tonight or tomorrow morning. [speaker002:] Oh that's great news! It should be here in plenty of time then. Thank you so much for checking that out for me. [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] No no that was the only question I had; thank you so much for being able to answer it for me. [speaker001:] Thank you. Have a great day! [speaker001:] welcome to AcmeBrands, how can I help you? [speaker002:] Hi! I was charged for an order I never purchased [speaker001:] oh no! what is your nameplease? [speaker002:] Albert Sanders [speaker001:] sorry Mr Sanders. how did you find out? Do you have an order ID? [speaker002:] 0138422200 It was on my billing statement [speaker001:] was this added on to an order? [speaker002:] no [speaker001:] i see. I am so sorry. Let ms see what our system has on this, do you have your account id? [speaker002:] No just my order id [speaker001:] do you have your username? [speaker002:] albertsanders624 [speaker001:] and your email address please? [speaker002:] albertsanders624@email.com [speaker001:] hmm, are you one of our members? [speaker002:] Gold [speaker001:] OK, in that case, the Gold member is always right & I can refund you the amount [speaker002:] thank you [speaker001:] do you have the amount? [speaker002:] 64 [speaker001:] your account has been refunded. is there anything else today? [speaker002:] No thank yoyu [speaker001:] thanks for being our customer & have a good day! [speaker001:] Hello there! What can I do for you? [speaker002:] i am looking for a particular style of jeans do you carry the kind that have rippped holes in them? [speaker001:] Let me take a look. [speaker002:] it's not for meobv i have a trendy kid... [speaker001:] We generally do, yes. Our most popular jeans nowadays have artistic rips and tears, in accordance with the style of today. [speaker002:] I suppose it does get hot here [speaker001:] I understand. They should be able to find some to their liking on our site, as we tend to carry many of them. [speaker002:] that sounds perfect [speaker001:] Can I help you with anything else today? [speaker002:] that is all I needed to know. she will no doubt shop me out of house & home [speaker001:] I hear you. Take care, and have a great day! [speaker001:] Hi! I need to make a return. The item is the wrong size. [speaker002:] Okay, can I have your name please? [speaker001:] Crystal Minh [speaker002:] Thank you, may I have your username, email, and order ID to validate your purchase? [speaker001:] crystalminh025 crystalminh025@email.com Order ID: 8886901068 [speaker002:] What membership level are you? [speaker001:] silver [speaker002:] Great, were the items purchased in the last 6 months? If not, do you have the receipt or original packaging? [speaker001:] yes [speaker002:] Okay good, I'll need your full address for the return shipping label. [speaker001:] 7024 Primrose Ave Jacksonville, NY 93182 [speaker002:] How would you like to process the return? By mail, in store, or drop off center? [speaker001:] mail [speaker002:] All done, is there anything else you need today? [speaker001:] nope, that was it [speaker002:] Great, thank you and have a nice day. [speaker001:] Hi [speaker002:] hello, how may I help you today? [speaker001:] I want to see why the subscription was added to my account. [speaker002:] IF I understand correctly, you are asking about a charge on your account that you did not place, reguarding a subscription, correct? [speaker001:] That's correct. [speaker002:] AHLK9SWDJHBBZ can assist you with that today [speaker001:] all right [speaker002:] now, do you have a subscription normally, and it was upgraded without your input, or was this just a new purchase entirely? [speaker001:] I think it was upgraded without my consent. [speaker002:] I see, i will get this taken care o for you may i first have your full name and account id? [speaker001:] Chloe Zhang and my id is thd865 [speaker002:] ok, and did you have an order id # associated with this? [speaker001:] Yes, 6823 [speaker002:] I see and what is the level of your subscription membership? [speaker001:] Silver [speaker002:] Unfortuneately, there is nothing I can offer you. Our system shows this order was placed by you legitimately, and as a silver member there is no recourse of action. Your account did legitimately place this order from our end, it is possible that your I apologize that there is nothing further I can do on this matter. [speaker001:] Then, I guess I just have to go with it. Thanks anyway. [speaker002:] thank you and have a nice day [speaker001:] Thank you for contacting AcmeBrand today. How may I help you? [speaker002:] Hi, I have a problem with my payment [speaker001:] I'm sorry to hear that. Let's see what I can do to help. What exactly was the issue? [speaker002:] You took payment two times from me. Please correct This situation [speaker001:] Alright let me look into this for you. [speaker002:] You have to cancel one of them [speaker001:] Can I have your full name and account ID please? [speaker002:] Crystal Minh Account ID: LTYNRF7GUY [speaker001:] Thank you Crystal. I was able to pull up your account. Could I have your Order ID as well to validate your identity? [speaker002:] Order ID: 8391616936 [speaker001:] Okay, everything looks good. Now what is your membership level? [speaker002:] Bronze [speaker001:] Thank you. Let me check with the system to see what happened. According to our system. The amount charged was correct. [speaker002:] But I see my bank account two times [speaker001:] This may have been a previous payment that was not taken at the correct time. incorrect* I'm sorry for any inconvenience this may have caused but there is nothing I can do about it on my end. [speaker002:] Ok, thank you I'll check my account again [speaker001:] Alright, was there anything else I could help you with? [speaker002:] No thank you [speaker001:] Again, I'm sorry about the issue. If you still feel it was in error feel free to contact us again. Have a great day! [speaker001:] Hi, there! How may I help you? [speaker002:] Hello my name is Rodriguez Domingo and I would like a refund for a Tommy shirt [speaker001:] Thank you for reaching out. I am going to pull up your account. May I have your Username, email, and Order ID, please? [speaker002:] yeah sure thing Email Address: rdomingo825@email.com Username: rdomingo825 Order ID: 2653106304 [speaker001:] Perfect. Let me pull up the order. [speaker002:] Ok I will wait [speaker001:] Okay, I've validated your purchase. How would you like to receive your refund? Gift card, paper check, credit added to your account, or credit card? [speaker002:] I would like the refund to be via credit card [speaker001:] I will need your Account ID, please. [speaker002:] Thanks a lot for the assistance Account ID: NCFVHARDAI [speaker001:] What is the amount of the refund? [speaker002:] its $59 [speaker001:] It's all taken care of. May I help you with anything else? [speaker002:] that would be all thanks [speaker001:] You are welcome. Have a great day. [speaker001:] Hi, how can I help you? [speaker002:] Hi, I'm trying to buy a pair of boots but everytime I try to check out i get an invalid credit card error. Do you think you could help me with that? [speaker001:] Of course! So you've already tried to enter your credit card information multiple times? [speaker002:] Yeah I entered it a few times already. [speaker001:] Can you try logging out of your account and logging back in? Sometimes that fixes it. [speaker002:] Sure let me try that real fast. Give me a second. Still no change: [ [speaker001:] Too bad: [Have you checked the expiration date on your credit card? [speaker002:] Oh my im so embarassed.... this card expired literally 3 days ago haha. Thanks for your help. I'll send out for a new one right away [speaker001:] That explains it! No worries. Is there anything else I can do for you? [speaker002:] thats it! thank you [speaker001:] Okay, have a great day! [speaker001:] Hi, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hi, I am trying to order this Jacket, it's priced at 89 but another company has it priced at 69. [speaker001:] Can I have your full name or account ID please? [speaker002:] Yes, my name is Rodriguez Domingo, my account ID is 4N3KXT6BDR [speaker001:] And do you have an order ID? [speaker002:] Yes, order ID is 1500865569 [speaker001:] I do apologize that our competitor's price is higher, our pricing is dynamic and changes frequently from day to day. And we are not offering price matching at this time unfortunately. [speaker002:] You can't come down on the price at all? I mean, your competitor has it priced at 20 dollars lower [speaker001:] I can offer you a discount code. DYEMH can be used as a promo code for your order. Is there anything else I can help with today? [speaker002:] No, thank you. That is all. Thank you for solving this issues. I am very satisfied [speaker001:] Great, thank you and have a great day! [speaker001:] Hello and thanks for contacting Acme customer support. How may I help you today? [speaker002:] I'm really upset and disappointed that I can't get this one item Tommy jacket David Williams [speaker001:] I hate to hear that. Let me dig into that issue, David. [speaker002:] dw400253@email.com [speaker001:] And this was a Tommy Hilfiger jacket, is that correct? [speaker002:] Yes [speaker001:] David, is every size out of stock for you or was it just one size out of stock? [speaker002:] Every size It's not fair [speaker001:] I hear you. Let me make a note for our purchasing team and put them on the case. It should be back in stock in a few days. [speaker002:] Thanks can you please put me on a back order for size 20 extra large [speaker001:] I'd be happy to do that for you. [speaker002:] Great thanks [speaker001:] Would you like to use the card on file? [speaker002:] I'm really looking forward to getting that Yes please [speaker001:] You are all set David and I know that you're going to love the jacket. Is there anything else that I can help you with today? [speaker002:] No [speaker001:] Thanks for shopping with Acme and please contact us with any questions you may have in the future. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Yes I wanted to see if I could move my shipping out till next week to avoid the shipping fee. [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Alessandro Phoenix [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] Account ID: NGQH9GKZGI Order ID: 6295582245 [speaker001:] Thank you Could I have your shipping status? [speaker002:] Out for delivery [speaker001:] I am sorry, but since the item has already shipped, I cannot change the shipping to next week. Could you tell me your membership level? [speaker002:] Silver [speaker001:] Since you are a silver member, I can add a credit to your account for the amount of the shipping fee. [speaker002:] Sweet. That would be appreciated. Thank you [speaker001:] Done Can I help you with anything else? [speaker002:] Nope that's all [speaker001:] Have a good day. [speaker001:] how can i help you today? [speaker002:] I would like to move my shipping to next week [speaker001:] if i understand correctly, you wish to change your shipping date on an order you placed? [speaker002:] yes i would like to get it delivered next week, not this week [speaker001:] is this a downgrade from a higher cost shipping option? or just rescheduling? either way I can help, i just need your full name and account id to pull up your account first [speaker002:] I'm trying to avoid the shipping fee [speaker001:] understood, I will get the shipment moved to next week for you [speaker002:] Chloe Zhang, Account ID: KRQMSNNDHH [speaker001:] Thank you I have your account pulled up here, can you please provide the order id# so i can check the order? [speaker002:] Order ID: 8293978178 [speaker001:] thank you, and what is the current shipping status of your order? [speaker002:] Order Received [speaker001:] thank you, one moment please [speaker002:] but i haven't got anything [speaker001:] understood, that simply means we have recieved your order, but not yet shipped it [speaker002:] oh ok [speaker001:] do you happen to know your memebership status? [bronze, silver, gold] [speaker002:] silver [speaker001:] Ok thank you, we can delay the shipment for you no problem, as it has not yet shipped [speaker002:] okay thank you [speaker001:] Ok, i have changed your shipment to be sent next week is there anything else i can help you with [speaker002:] not that will be all [speaker001:] thank you, and have a nice day [speaker001:] Hello, how can I help you? [speaker002:] HI! I would like to know about your different membership levels. I need to buy somethings [speaker001:] Sure. The membership levels are bronze, silver, and gold. Anyone without a membership is a guest member. [speaker002:] What are the benefits of each level? [speaker001:] All members can attend the annual holiday party and have free flights within the US. Specifically, bronze members save on shipping and have some promo codes. Silver members have all those benefits and can have agents make purchases on their behalf as. Silver members can also cancel orders at any time. Gold members get all of that, along with unlimited refunds and the benefit of the doubt whenever a purchase dispute arises. [speaker002:] Thank you for all that information That is very helpful [speaker001:] You're welcome, do you need help with anything else? [speaker002:] No thank you [speaker001:] Okay, have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi I want to add an item I forgot to my shopping cart, Woudl it be possible to do that even if it's listed as "Out for delivery" on my status? [speaker001:] May I have your full name or account ID? [speaker002:] Account ID: 1WCHKFCMTA Name: Sanya Afzal [speaker001:] May I have your username, account ID, and the order ID? Excuse me, not the account ID but your email address, apologies. [speaker002:] I have a guest membership and the Order ID is 4841496349 Email is Jay89@mturk.com [speaker001:] I'm sorry, but as a guest member I cannot modify a shipped order. That is only available for premium members. [speaker002:] I can't add the other item or at least buy it, still? [speaker001:] Yes, but it will be a seperate purchase as the other order has been shipped. [speaker002:] Ok, that's fine, as long as I'm able to get these cool boots, thanks, goodbye. [speaker001:] Have a good day. [speaker001:] Hello! How can I help you today? [speaker002:] yes i'm trying to view my shopping history online but can'r access my account because i lost my phone with two factor authentication [speaker001:] Oh, I'm sorry to hear that. I can help you reset it! Can I have your full name or account ID please so I can pull up your account. [speaker002:] Chloe Zhang and my account id is ADRG564HG [speaker001:] Thank you Chloe. And can I have your email address please If you don't have it, your pin will do. [speaker002:] ChloeZhang345@gmail.com 186501 [speaker001:] Your reset will be sent to your email address. I just added a link that you can click on to read more about best security practices. Is there anything else I can help you with today? [speaker002:] no that will be all, thanks [speaker001:] I hope you have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] Hi, I want to check on my shipping status. [speaker001:] Sure. Did you get an email stating it was different? [speaker002:] No, but I never received it. [speaker001:] Ok. I can help you with that. Can I have your name or account ID please [speaker002:] IWATBOFHFB [speaker001:] Ok. I have your account pulled up. Give me one moment please [speaker002:] ok [speaker001:] Can I have your full name and order ID please [speaker002:] Joseph Banter 8947023652 [speaker001:] Now can I please have your username and email address [speaker002:] jb402404 jb402404@email.com [speaker001:] Thank you. It looks like your order is on schedule and should be arriving shortly. However I don't have access to the exact time. [speaker002:] Ok, so it's on its way? [speaker001:] Yes, it is. [speaker002:] Thanks! [speaker001:] I hope you have a great day. [speaker001:] Hi. How can I help you? [speaker002:] i am not sure my refund has been processed so i want to check on that. [speaker001:] Ok Can you tell me your name, your username, your email address, and the order ID? [speaker002:] David Williams davidwilliams432 davidwilliams432@email.com 1281821907 [speaker001:] Your refund is currently in progress and was started online [speaker002:] what payment method is being used for the refund? [speaker001:] online payment [speaker002:] i have multiple payment types that i used online. my refund is going to which one? [speaker001:] Would you like to change the payment method? [speaker002:] i'd like to know which payment method i used the refund will be going to. [speaker001:] It says "online" [speaker002:] ok. i'll keep an eye on both types i use online then and see where it shows up. [speaker001:] Is there anything else I can do for you today? [speaker002:] that is it. [speaker001:] Ok, I'll end this chat now [speaker001:] Hello [speaker002:] Hi, there. How may I help you? [speaker001:] I just tracked my package and the delivery time seems wrong [speaker002:] Okay, let me look into that for you. May I have your full name? [speaker001:] David Williams [speaker002:] May I please have your Account ID and Order ID? [speaker001:] yea account ID is QSZQGIFWAF order id 5272356219 the tracking info says it will be delivered in the morning but I won't be home and when I was placing my order, I specifically chose evening delivery [speaker002:] Okay, so you chose evening delivery when you placed the order, but now the tracking info indicates morning delivery? [speaker001:] yes [speaker002:] First, I have to validate your purchase. May I have your Username and email address? [speaker001:] I have neither I don't use email because of privacy reasons [speaker002:] I understand. We will have to recover your Username first. [speaker001:] are you sure we need to do all this just to change the delivery time? this is too much hassle!!! [speaker002:] Yes, I have to validate the purchase before I can move forward in the system. I apologize for the process, but we have to do this for quality control purposes. Can you give me your Zip code and phone number, please? [speaker001:] yes zip is 51638 phone number 849-9272 [speaker002:] Okay, your Username is dwilliams1. Please be sure to write it down for future use. [speaker001:] ok. thank you [speaker002:] Do you happen to know the status of your shipping? [speaker001:] yes in transit [speaker002:] Okay, I have updated your order to have it delivered in the evening. [speaker001:] Thank you so much [speaker002:] Thank you for your patience. Our system is overloaded now because of COVID. [speaker001:] yes, I understand [speaker002:] May I help you with anything else? [speaker001:] that was all thank you [speaker002:] Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] i am having problems getting the items i want you always seem to be out of stock! [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Albert Sanders, do not have act id [speaker001:] That is fine I am going to message the purchasing department so that they can look into this problem. I am sorry that you were having issues finding things in stock, but the department will look into it and fix it. [speaker002:] why can't they keep things in stock? all i want is a pair of boots now but am looking for more! [speaker001:] They will look into the problem and will fix it so that we have more items in stock. I can offer you a promo code to use when you come back and the items are back in stock. The following promo code can be used for all of our products, CW9LV Can I help you with anything else? [speaker002:] can you contact me via email when all boots from tommy hilifiger are available? [speaker001:] Sure, let me put a notification on your account. Are the boots the only item unavailable or are there others [speaker002:] what will the promo code for me? [speaker001:] CW9LV [speaker002:] what will it do for me? [speaker001:] Give you a 20% discount on any item. [speaker002:] yes just boots for now. [speaker001:] What is the brand of the boots? [speaker002:] Tommy Hilfiger [speaker001:] Would you like to backorder the item? [speaker002:] most certainly [speaker001:] Your boots have been back ordered using the credit card on file. As soon as it is back in stock we will ship it to you. Can I help you with anything else? [speaker002:] is there a time expected for restocking? [speaker001:] Normally every month we restock, but since the purchasing department is looking into it, it could be sooner. Can I help you with anything else? [speaker002:] i certainly hope so i need them soon for an important hike [speaker001:] Ok [speaker002:] no we are done thank you [speaker001:] Have a good day. [speaker001:] Hello, how can i help you today? [speaker002:] Hi, i just signed up for a premium subscription and would like to know the subscription fee because i would like to keep my annual subscription active [speaker001:] Okay, could i have your full name or account ID please [speaker002:] Name: Alessandro Phoenix | Account ID: 4HXZOZ03VJ [speaker001:] Okay your subscription is currently active with a bill of $55 that is due today to keep it active. [speaker002:] Okay can i go ahead and pay that while we are online noe now [speaker001:] Sure, could i have the card number that you would like to use to pay it please. [speaker002:] Do i have a card that is on my account? [speaker001:] yes i could use that one [speaker002:] Okay, yea lets use that one [speaker001:] Okay it's done, is that all i can help you with today? [speaker002:] Yes that is eveything, thank you for all your help today and have a great day [speaker001:] No problem and have a good day yourself. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I just want to check on my order because my statement show that I paid with credit card but I didn't think that was the method I had chosen. I just want to make sure the order is good. [speaker001:] OK. Let me check. You think the payment method is wrong? May I have your full name or account ID [speaker002:] David Williams VMUEOE6QJB [speaker001:] Thanks David. I have pulled up your account. I now need your order ID [speaker002:] 4377105623 [speaker001:] Thanks. I have verified your ID What is the shipping status? [speaker002:] It just says Order Received [speaker001:] What payment method would you like to use? [speaker002:] The credit card is fine if it went through, I just wasn't sure I actually entered the right information because I thought I chose something else. [speaker001:] Yes. The credit card is fine. Apologies for the erroneous message. Anything else? [speaker002:] No, that's it. So the order is good? [speaker001:] Yes. It is good. [speaker001:] Hello, how can i help you today [speaker002:] Hi, I want to pay my subscription fee today [speaker001:] Of course, could i get your full name or account ID please I will also need your order ID [speaker002:] Yes my name is Joseph Banter My order ID is 4900231374 [speaker001:] I will also need your account ID sorry [speaker002:] 93FCWEXWNV [speaker001:] Okay, your bill is $20 dollars and is due today would you like me to pay it with the card on file [speaker002:] Yes that would be good [speaker001:] Okay got it Is there anything else i can help you with [speaker002:] Nope, that's all. Thank you very much [speaker001:] Glad i could help, have a nice day [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi I ant to buy something, but you can't because your credit card keeps getting rejected. [speaker001:] Let me help you with that. Can you try to enter your credit card information again? Hello Are you still there? [speaker002:] Sure [speaker001:] Can you try to enter your credit card information again? Did it work? Are you still there? After a few minutes of inactivity, this chat will be closed [speaker001:] Hi, there! How may I help you? [speaker002:] Hi, I had a question for you. [speaker001:] Sure. [speaker002:] I'm goign to be visiting family in Spain this fall and I was wondering when the fall collection was going to be in stock. I was thinking of buying some new clothes before I went. [speaker001:] I can check that for you. [speaker002:] thanks! [speaker001:] Are you interested in our spring collection or our annual sale? [speaker002:] I was specifically wondering about the fall collection if possible. [speaker001:] I don't see anything about the fall collection. Is there a specific store that you were planning on visiting? [speaker002:] No I was just going to be shopping online fot this. [speaker001:] Okay, I found the information. [speaker002:] great! [speaker001:] The fall collection will be in stock October 3rd. [speaker002:] Ooo perfect timing. I'll be leaving on the 14th thank you so much for your help! [speaker001:] That is perfect for you! May I help you with anything else today? [speaker002:] Nope thatll, be it! [speaker001:] Have a wonderful day! [speaker001:] hiya [speaker002:] Hello! What can I help you with today? [speaker001:] hi, i just wanted to check on my order status. the delivery time isn't right, and i need to make a change to it [speaker002:] Ok, I can check on that for you. What is your name, account ID, and order ID number? [speaker001:] Crystal Minh, Account ID: KF6QBGXGLG, Order ID: 4602556933 [speaker002:] Thanks! One minute please. Has this order shipped yet? [speaker001:] it's currently out for delivery [speaker002:] I'm sorry, since the order is already out for delivery there is nothing I can do to change the delivery time. [speaker001:] oh. hmmm well, i guess that's it then [speaker002:] Again, I apologize. You have a nice day. [speaker001:] Hi, my name is Danny. How may I help you today? [speaker002:] hi i am trying to buy something from your site but, it keeps rejecting my credit card [speaker001:] Okay. I can help you with that. Can you try entering your credit card information again? [speaker002:] i just tried again and it did not work [speaker001:] Have you tried logging out and then back into your account? [speaker002:] ok i did that and it still did not work [speaker001:] What is the expiration date on your card? Has it expired? [speaker002:] ok i just checked and it expired at the end of the month, thank you for your help i will use a different card [speaker001:] No problem. Is there anything else I may help you with? [speaker002:] that is all thank you [speaker001:] Have a nice day. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hello, could you let me know if these calvin klein jeans tend to shrink after washing [speaker001:] Of course! Glad to assist you with that. One moment, please. Your jeans will not shrink when washed, as long as they are attended to properly. We recommend folding them inside-out to help preserve the color. Additionally, using the cold water wash option is recommended. When drying, the preferred method is to hang or air dry, but a regular dryer can work as well with a lower heat setting. [speaker002:] thank you very much! [speaker001:] You're very welcome! Is there anything more I may help you with today? [speaker002:] that's all, have a great day [speaker001:] You too! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello. [speaker002:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker001:] I have an issue with my account I lost the piece of paper where I have all my passwords written down Now I can't remember my password. I am unable to check my shopping history Can you help me? [speaker002:] I'm so sorry to hear that! I'll be glad to help you with that. May I get your full name, please? [speaker001:] I'm sorry I got it mixed up! [speaker002:] No worries, it happens to all of us! [speaker001:] I actually remember my password. But I lost the piece of paper where I store my usernames So I need to know my username My name is Norman Bouchard I apologize for the confusion. I don't know where my head is today! [speaker002:] That's perfectly fine, Norman! I'll be glad to find your username for you. [speaker001:] Thank you [speaker002:] To help me verify your identity, would you please provide your zip code, phone number, and email address? Two out of those three options would be fine. [speaker001:] 213-8920 nb844511@email.com [speaker002:] Thank you, Norman! That information worked perfectly. [speaker001:] Oh good [speaker002:] Your username is nbouchard1, and it may be used to log in to our site at your convenience. [speaker001:] Okay Let me try to log in That username worked I am in my account now Thanks so much [speaker002:] Wonderful! Is there anything more I may help you with today? [speaker001:] No That was it Thank you!! [speaker002:] You're so welcome! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Thanks for contacting AcmeBrands! What can I do for you? [speaker002:] Hello, I want to check my order status but I cannot access my account due to losing the phone I need for two factor authentication [speaker001:] I'll be happy to fix that for you. To reset that, can you please provide me with your full name so that I can pull up your account? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. What is your email address? [speaker002:] safzal48@email.com [speaker001:] Perfect. I will send a reset code to that address. [speaker002:] thanks [speaker001:] I will also send you a link about best security practices to help keep your account safe. Other than that, can I help you with anything else? [speaker002:] Thank you very much, that is all [speaker001:] You're welcome, have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi. My name is David Williams. My Order ID is 5783929258. I would like a refund for these Calvin Klein boots for $54. The wrong size was shipped to me! [speaker001:] May I have your e-mail address? And your username please? [speaker002:] My username is davidw85. My email is davidw82@email.com. [speaker001:] What is your membership level? [speaker002:] Gold [speaker001:] Ok, as a gold member you have unlimited returns. May I have your address for the shipping label? [speaker002:] 2353 2nd Ave, Jacksonville, WA 80627 [speaker001:] How would you like to return the item? You can return by mail, in store, or at a drop-off center. [speaker002:] mail please [speaker001:] Ok, your return has been processed and a shipping label will be e-mailed to you shortly. [speaker002:] thank you [speaker001:] Anything else I can assist you with today? [speaker002:] That's it thank you [speaker001:] Have a wonderful day. [speaker001:] Hello, how can I help you? [speaker002:] I ordered something and wanted to check its status online. However, I can't access my account because I forgot my username. Can you help me? [speaker001:] May I have your full name or your account ID? [speaker002:] Chloe Zhang [speaker001:] And may I have your phone number, zip code, and an e-mail address? [speaker002:] Address: 0712 Lexington Ave San Mateo, TX 77314. Email: Zhang@gmail.com Phone 493-8164 [speaker001:] Ok, I can generate a temporary username for you now. [speaker002:] OK. That would be great. [speaker001:] czhang1 We reccomend you change this after logging in for security purposes. [speaker002:] Could you hold on while I try it to make sure I can log into my account? [speaker001:] Yes. [speaker002:] OK. It works. I am logged in. I will change it like you suggested. [speaker001:] Great, is there anything else I can assist you with today? [speaker002:] No, that is all. Thank you. [speaker001:] Have a wonderful day. [speaker001:] Hi, how can I help you? [speaker002:] Hi, I want to know more about an item [speaker001:] Sure, what item did you have in mind? [speaker002:] the guess shirt [speaker001:] What question did you have? [speaker002:] I want to know what color the buttons are. I can't tell if they're brown or black. [speaker001:] Let me look that up for you. Although buttons can come in a variety of colors, the buttons on that particular shirt are dark brown to be more stylish. So they are brown! [speaker002:] Cool, thanks for letting me know. [speaker001:] Anything else I can do for you? [speaker001:] Hello, how can I help you today? [speaker002:] I am trying to order a jacket but the site is stating that it is out of stock. [speaker001:] I see. Let me look into that for you. [speaker002:] Thanks [speaker001:] Could I get your name or account ID please? [speaker002:] My name is Joyce Wu [speaker001:] What brand was the jacket you're interested in? [speaker002:] Tommy Hilfiger [speaker001:] I'm sending a report to our purchasing department so they work on this. [speaker002:] Okay [speaker001:] Hopefully they can do a better job of keeping things available. [speaker002:] So should I check back later? Or will I be contacted? [speaker001:] I feel like you're not satisfied with this issue yet, am I right? [speaker002:] I I had just hoped for more of a resolution. Or possibly a date to expect the item to be back in stock [speaker001:] Can I back order this item for you? [speaker002:] That would be great [speaker001:] Should I use the same credit card we have on file? [speaker002:] Yes, please [speaker001:] The order has been made, we'll sent it out to you as soon as it's available. [speaker002:] Thank you so much! [speaker001:] Can I help with anything else? [speaker002:] No, that is all [speaker001:] Have a good day. [speaker001:] Hi, how can I help you today? [speaker002:] Could you tell me how often these jeans need to be washed [speaker001:] Sure, let me look into that [speaker002:] ?? [speaker001:] In nomral conditions, the pants should be washed weekly. That's if you use them about 3 times a week. You don't want to wash them to often or it will ruin the color. [speaker002:] Great thank you [speaker001:] But if they get explicitly dirty you should wash them right away. [speaker002:] of course [speaker001:] Is there anything else I can do for you? [speaker002:] no thank you [speaker001:] Have a good day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi....I was wondering if you could check on the status of my account [speaker001:] Sure, no problem. Can I please have your name, account ID, and order ID? [speaker002:] My name is Joseph Banter but I haven't ordered anything yet. I am wondering if I can get a pair of jeans shipped overseas where I am working right now. I have only a guest level member [speaker001:] Thank you. Please give me a moment to look into that for you. I deeply apologize but we are unable to offer international shipping. [speaker002:] Thank you so much for the quick ansswer! [speaker001:] If you would like to learn more about your account and subscription features, please visit the following link http:www.acmebrands.comfaq [speaker002:] Thank you so much for the information. It will be useful I am sure [speaker001:] Is there anything else I can help you with today? [speaker002:] Nothing else. Have a good day [speaker001:] Thank you. Have a great day! [speaker001:] hello [speaker002:] Hi! I can not access my account. I forgot my password [speaker001:] Let's resolve it Give me your full name [speaker002:] Joseph Banter [speaker001:] What is your username? [speaker002:] I do not have it [speaker001:] We need to recover your username Give me your zip code and phone number [speaker002:] ok 88427 418-4766 [speaker001:] Verified! Your username is Jbanter1 [speaker002:] thank you [speaker001:] Let's go back to recovering your password [speaker002:] ok [speaker001:] I will generate a new password for you I need your PIN number [speaker002:] I am so sorry I do not remember my pin But I think I know my security question [speaker001:] Security question will do just fine [speaker002:] Ahmed [speaker001:] Give me the answer. Generated Your password: ybg9vsfxfjm [speaker002:] Thank you so much! I am in my account finally [speaker001:] Great Would this be all for today? [speaker001:] good morning, how can I help you? [speaker002:] Hi. I wanted to see what the shipping status is of my order because I have not yet received it. [speaker001:] sure, one moment please just to know the item you ordered has not arrived after the time limit? [speaker002:] Right. I have been waiting five days [speaker001:] ok, would you give me your full name or account ID [speaker002:] Chloe Zhang [speaker001:] additional to this would give me your order ID, email and username please [speaker002:] Order ID: 3734677526 Username: czhang12 Email Address: czhang12@email.com [speaker001:] Ok, usually the maximum time that a shipment can take is 7 days, in this case I recommend waiting a little longer in the event that it still does not arrive, write to us again to make a new shipment [speaker002:] Ok. [speaker001:] a pleasure to help you have a nice day [speaker001:] the website is SOOO Slow i cant even use it and i just want to purchase things [speaker002:] I'm sorry to hear that you're having issues with the site. I have a few tricks we can try to resolve the issue. The first one is logging out and back in. Sometimes that will do it. [speaker001:] sure i'll try that no [speaker002:] Okay! Let me know if that works. [speaker001:] didnt work! [speaker002:] okay, have you visited any other sites to see if it is just our website? If not, try that now please. [speaker001:] hmm looks like slowness is just on yours [speaker002:] Darn. Do you have multiple tabs open? Sometimes that can cause it. [speaker001:] oh that did it! i closed other tabs [speaker002:] Yay! I'm glad I could help. Do you need help with anything else? [speaker001:] nope that sall [speaker002:] Yay! I'm glad I could help. Do you need help with anything else? Okay, have a great day! [speaker001:] Hi, how may I help you? [speaker002:] my credit card keeps getting rejected [speaker001:] sorry that is happening, I can help So when you try to use your card on our site, it doesn't work? [speaker002:] right what can i do? [speaker001:] First, can you doublecheck the expiration date on your card and make sure it's not expired? [speaker002:] sure i just checked it isnt expiring until next week [speaker001:] great Next, try logging out and logging back into your account. This often fixes the problem [speaker002:] okay will try that [speaker001:] ok [speaker002:] didnt work: [what else can i do [speaker001:] ok, the last thing is to try entering your credit card information again now that you logged out and back in [speaker002:] let me try oh now its workign!! [speaker001:] Great! Can I help with anything else today? Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] I would like to know what would happen if i cancel subscription [speaker001:] You may cancel your subscription at any time, and won't be charged for any future months. For the current months you're still responsible for the payment and will get services till the end of that month. Is there anything else I can help you with? [speaker002:] That will be everything [speaker001:] Then have a nice day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Yes, I think my delivery time is wrong and I need to change it. Can I do that at this point? [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] L5WB2SZBRR 5652756822 [speaker001:] I'm so sorry Sanya, it does look like the company made an error on your delivery time. Would you like to change it from morning to evening? [speaker002:] Okay. I'd like to change it to the morning, but it says it's Out for Delivery. [speaker001:] That's absolutely fine, I'll still make the update for you. Is there anything more I may help you with today? [speaker002:] Okay, thank you. That will be all for today. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi! I had recently purchased a pair of jeans I received the item but it has a stain on it [speaker001:] Oh that is awful [speaker002:] I would like to return the item please [speaker001:] Let me help you with that [speaker002:] Thank you [speaker001:] Could I have your full name or account id? [speaker002:] Joyce Wu [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] Username: jw471742 jw471742@email.com Order ID: 0446359977 [speaker001:] Thank you What is your membership level? [speaker002:] Guest [speaker001:] Thank you Were the jeans purchased less than 30 days ago? [speaker002:] no [speaker001:] Then I am sorry but we cannot process a return, for guest members purchases can be returned if it has been less than 30 days. [speaker002:] Is there anything you can do? [speaker001:] No, I am sorry, that is the policy which I have to follow. [speaker002:] Hmm okay [speaker001:] Can I help you with anything else? [speaker002:] That is all. Thank you [speaker001:] Have a good night. [speaker001:] Hi, I'm Danny from ACME. How may I assist you today? [speaker002:] Hi I want to know how i can get premium membership because i want to buy some stuffs [speaker001:] Sure, that no problem. Our memberships are given to repeated customers. If you've spent $500 with us you will become a Bronze member, $1000 for Silver membership, and $2000 for Gold. Have you purchased from us before? [speaker002:] Yes. I'm a silver member [speaker001:] Okay. Then once you reach that $2000 goal you will become Gold. Do you have any other questions I can answer for you? [speaker002:] No. That will be all thanks [speaker001:] And thank you for being an ACME customer! Have a great day. [speaker001:] Hi there, How can I help you today? [speaker002:] hi i would like to return an item because it is the wrong size please [speaker001:] I can help you with that. Just to clarify, you received your order and an item is the wrong size and you'd like to return it? [speaker002:] yes [speaker001:] Can I please get your full name or Account ID? [speaker002:] Alessandro Phoenix [speaker001:] To validate the purchase can I get your username, email address and Order ID Alessandro? [speaker002:] ap349300 is my user name and my email is ap349300@email.com 0531654917 id the order id [speaker001:] Great, I was able to validate the order. What is your membership level Alessandro? [speaker002:] silver [speaker001:] And when was this item purchased? [speaker002:] 2020-02-25 [speaker001:] Perfect. That was within 6 months so we can go ahead and start this return. You will need a shipping label. Can I get your address for it. [speaker002:] it is 8380 Lincoln Ave Raleigh, MI 4389 [speaker001:] And how would you like to make this return? [speaker002:] paypal [speaker001:] This is how you return your item. So, by mail, in store or at our drop off center [speaker002:] by mail [speaker001:] Great, the shipping label will be mailed to you. You can drop the item in the mail and your return will be processed. Is there anything else you need today? [speaker002:] that is all, thank you [speaker001:] Thanks and have a great day! [speaker001:] Hi, what can I do for you? [speaker002:] I was checking my account and I believe that I have some missing credits that came from a subscription refund. [speaker001:] Okay I can look into that for you. Can i have your name and account number. [speaker002:] My name is Norman Bouchard and my account number is 987654123. On my account it shows that I am a Guest member. [speaker001:] Okay thanks. I need to verify the account. username, email address, order ID. [speaker002:] My username is N. Bouchard and my email address is Norman.Bouchard1@gmail.com. My order ID is 789654 and it is for Guess Boots that cost $74. [speaker001:] Your refund is in progress and should be back in your account soon. [speaker002:] Great. Thank you so much. [speaker001:] Is there anything else I can do for you? [speaker002:] No, there isn't. [speaker001:] Great, have a nice day. [speaker001:] Hello, my name is Danny. How may I help you? [speaker002:] I need to return something. [speaker001:] Sure. May I get your full name and Account Id. [speaker002:] Joseph Banter I don't know my account ID. [speaker001:] May I get you zip code and email address. [speaker002:] 39264 jbanter0@email.com [speaker001:] May I have you Order ID. [speaker002:] Order ID: 1108180427 [speaker001:] Okay, so your username is jbanter7. [speaker002:] thanks [speaker001:] What is the reason for you return? [speaker002:] it is too small [speaker001:] Do you have a membership? If so, what level? [speaker002:] gold [speaker001:] That's great. As a gold member you get unlimted returns. Okay, so I just need your full address to send a shipping label. [speaker002:] 6898 Lexington Ave Raleigh, NY 39264 [speaker001:] How would you like to process your return? By mail, drop off center, or in store? [speaker002:] mail [speaker001:] You're all set. Is there anything else I can help you with? [speaker002:] all good thank you [speaker001:] Have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I have a full cart right now. But wondering if I qualify for free shipping. [speaker001:] Happy to help, may I have your full name please? [speaker002:] Joseph Banter [speaker001:] thanks Joseph. What is your membership level? [speaker002:] Bronze [speaker001:] Just a second, please. [speaker002:] Thank you. [speaker001:] Great, Bronze members can save on shipping fees [speaker002:] Perfect, I will go ahead and place my order. [speaker001:] What is your pre-tax cost? [speaker002:] 274.00 [speaker001:] Great your items qualify for free shipping with five business days of shipping time. Does that sound good? [speaker002:] Sounds good to me. I will place my order. [speaker001:] Great, is there anything else that I can help you with? [speaker002:] Nothing at this time.Thank you. [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] I am trying to buy a shirt but whenever I add it, my cart doesn't update. [speaker001:] I see, so just so I am clear, when you are on our website, when you try to add an item currently it will not add it correct? [speaker002:] No, I try to add it but it doesn't show up in my cart. [speaker001:] Let's see what we can get done about this, one moment. Ok, let's do a couple of troubleshooting steps and see if this is a quick fix. The first thing is just try refreshing the page and add the shirt again. [speaker002:] Ok, I tried that but I still don't see it. [speaker001:] Thank you for that, let's try another quick one. Try logging out of your account then logging back in and adding the item. Usually this is a cookie problem. Give that a try. [speaker002:] Ah, that worked! Thanks so much! [speaker001:] Fantastic! Now you can buy that shirt you want. Is there anything else I can help you with today? [speaker002:] No, that's all! [speaker001:] Thank you for your patronage and you have a wonderful rest of your day! [speaker001:] Hello, and how may I help you today? [speaker002:] Hi there, I was hoping you could assist me. I made a purchase recently and had the address for the item to be shipped to noted as 3233 Lincoln Ave Brighton, CA 76500. However, I recently broke up with my boyfriend and no longer live at that residenc [speaker001:] Okay, you want to change the shipping address on your order, correct? [speaker002:] Yes please [speaker001:] Could I please have your full name? [speaker002:] Sure! my name is Chloe Zhang [speaker001:] Hi Chloe, do you know the shipping status of your order? [speaker002:] It says that it is in transit [speaker001:] Great, to confirm the purchase I will need your Username, email, and order ID. [speaker002:] Not a problem. My user name is cz822360, my email address is cz822360@email.com and my order ID is 2080569794 [speaker001:] Perfect, I'm updating your order now [speaker002:] Thank you. [speaker001:] You're all set, is there anything else I can do for you? [speaker002:] Don't you need my new address to change the address of where the item is being shipped? [speaker001:] Oh yes, what's the new address? [speaker002:] The address is 123 Jane Lane, CA 12345 [speaker001:] Your order should be on it's way there. Is that all today? [speaker002:] Yes, that is everything. Thank you [speaker001:] Have a good day! [speaker001:] Hello! Welcome to AcmeBrands., how can i help you? [speaker002:] I want to make purchases but I was late on my gold level subscription payment [speaker001:] Do you want me to help you pay it? What is your full name? [speaker002:] i don't have the money to pay right now Chloe Zhang [speaker001:] OKay so what would you like me to do? Do you want an extension? what is your account id and order id? [speaker002:] I need to buy clothes for my new baby. I just need to know what happens when your late on a payment an extension would be perfect 6998 account id i don't have an order id i haven't placed one yet [speaker001:] Great, what was your previous subscription, gold right? [speaker002:] yes it was [speaker001:] good news! gold always gets an extension [speaker002:] awesome. thank you so much. [speaker001:] You should now have your gold status with an extension to order things Do you need anything else? [speaker001:] Hello, thank you for contacting AcmeBrands, how can I help today? [speaker002:] Good afternoon! I am thinking about buying a MK jeans but my credit card keeps getting rejected. I am not sure why... it is still good and I only have 1 card [speaker001:] Let me see if I can help. Can you try to log out of your account and then log back in? [speaker002:] Ok. let me see No, it still says invalid. [speaker001:] OK, can you confirm the expiration date on your card is still valid? [speaker002:] it is. 1025 [speaker001:] OK, in that case I can try to place the order for you if you'd like? [speaker002:] Ok. That would be great It is a MK jeans. the price is $49 [speaker001:] Can I have your credit card number? [speaker002:] 3456 5678 2345 5566 [speaker001:] OK, your order has now been placed. Is there anything else I can help with today? [speaker002:] That will be all Thank you for your help have a great day [speaker001:] You're very welcome, have a great day! [speaker001:] Hi! how can I help you? [speaker002:] Hi, I would like to know more information about a Calvin Klein jacket [speaker001:] sure, I'd be happy to help with that. what are you trying to find out? [speaker002:] I was wondering if the store has any medium jackets in stock? [speaker001:] Does it show any on the website? If it shows empty on the website then we are out of that size [speaker002:] No, it says out of stock. [speaker001:] We stock them at the end of every month so if you check back later this month, you'll see them back in stock in that size [speaker002:] Do you know when it will be available next? okay, thank you. [speaker001:] anything else I can help with? [speaker002:] No, thank you. [speaker001:] sorry we didn't have that in stock, have a good day! [speaker001:] Hello! What can I help you with today? [speaker002:] Hi there. I would like to remove an item from my order. I accidently ordered the wrong size. I was only thinking of buying it but didnt mean to acually purchase. [speaker001:] No problem, can I have your name please? [speaker002:] Joseph Banter [speaker001:] Can I also have your account ID and order ID number? [speaker002:] Account ID: 1PWGLQ3DHA Order ID: 4672594082 [speaker001:] Thank you, do you know if the item has shipped yet? [speaker002:] It says delivered [speaker001:] Ok, then we will need to begin a return. Can I please have your username and email address? [speaker002:] jbanter7 jbanter7@email.com [speaker001:] Great, thanks! What is your membership level and date of purchase? [speaker002:] Guest Date of purchase: March 5, 2020 [speaker001:] Do you still have the receipt? [speaker002:] Yes [speaker001:] Perfect. Can I please have your address to print off a shipping label? [speaker002:] 3659 Brushwick Dr Monterey, CA 37793 [speaker001:] Also, would you like to return by mail or in store or a drop off location? [speaker002:] by mail please [speaker001:] Ok, that should be all set to be returned! Is there anything else I can help you with? [speaker002:] Perfect, thank you. That is everything. [speaker001:] You're welcome! [speaker001:] Welcome to AcmeBrands customer service, how may I help you? [speaker002:] Hi, I want to check on the price of shipping Is it included in the cost because the email says otherwise [speaker001:] Sure, let me look into that for you What is your account ID or name? [speaker002:] Account ID: AS1INXQBY8 Name is Alessandro [speaker001:] Hi Alessandro, to proceed I will need your last name as well And also the Order ID [speaker002:] Last name is Phoenix order ID is 3847653645 [speaker001:] Great, your identity has been verified I will also need to validate your purchase What is your email and username? [speaker002:] ap461982@email.com ap461982 [speaker001:] Those all look great as well! [speaker002:] Ok, that's good. You've asked for a lot though, I hope you don't need anything else [speaker001:] Actually, that is all i need from you I have searched for the answer about this particular order and found that the email is correct Which means that the shipping cost is not included [speaker002:] What?! [speaker001:] However, in your case the item does not require any shipping fee which is why it doesn't show up and so to be clear, there is no extra charge [speaker002:] ok, i see So the email is correct in not showing a shipping fee, since there is no shipped fee [speaker001:] That is correct [speaker002:] Ok, that's what i wanted to know then [speaker001:] Wonderful, please feel free to reach out again if you have further questions! [speaker001:] Hello, how may i help? [speaker002:] what are the benefits of a premium membership? [speaker001:] i see, you are inquiring about our membership benefits today, i can assist with that May I have your name please? [speaker002:] Joyce Wu [speaker001:] I have an answer foir you here Joyce All members are invited to the holiday party with open bar and free flights within USA. Bronze members save on shipping and promo codes. Silber members also can have agents place orders, and cancel orders anytime. Gold members get unlimited refunds a. if that answers your question, is there anything else I can do for you today? [speaker002:] no [speaker001:] Gold members also get benefit of doubt in all transactions* sorry have a nice day then joyce! [speaker001:] hello, how may i help you today? [speaker002:] How do I remove grass stains from my jeans? [speaker001:] If i understand correctly, you wish to know some specific info on our jeans, specifically removing grass stains? [speaker002:] Yes! Tommy Hilfiger $89 jeans! [speaker001:] Understood, may I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] I can definitely find the answer for you today Alessandro one moment while I search our database. I have found the info You will want to take a sponge soaked in white vinegar that is undiluted [not mixed with anything else] then dab lightly where the stain is dry the spot with paper towels, and repeat these steps until the stain is gone if you wish to preserve the color of your jeans, be sure to wash them inside out, on the cold water setting, as an aside [speaker002:] Thank you! Have a great day! [speaker001:] Is there anything else i can do for you? [speaker002:] That's all thanks! [speaker001:] have a nice day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi. My name is Joyce Wu. I am a silver member, but it seems to be removed from my account? Can you look into this? [speaker001:] Let me help you with that. How did you hear that the service was removed from your account? [speaker002:] My spouse informed me. [speaker001:] Let me check the system. It does seem like it was removed. Let me fix that. Your service was added back to your account. [speaker002:] Great thanks for your assistance. [speaker001:] Can you see the service on your account? [speaker002:] Yes I can. [speaker001:] Thats great Can I help you with anything else? [speaker002:] That is all for today. [speaker001:] Have a good day. [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi. I want to reschedule my delivery time I want to move the shipping to next week delivery [speaker001:] Okay. What is your full name so I can pull up your account? [speaker002:] Joyce Wu [speaker001:] In order to further verify your identy, may I also have your account ID and order ID? [speaker002:] Acct ID: ECFRN8PAGD Order ID: 2248858770 [speaker001:] Thanks! Do you know what the shipping status of your order is? [speaker002:] In Transit.... Right? [speaker001:] If that's what you have, I'm sure it's right. Unfortunately, I can't delay the shipment since it's already on a truck, but there may be something else I can do. What is your membership level? [speaker002:] I'm a GOLD member [speaker001:] Awesome! Since you are a gold member, I will credit your account for the shipping fee. Is there anything else I can help you with today? [speaker002:] Thanks That will be all [speaker001:] Okay. Have a wonderful day! [speaker001:] Hi [speaker002:] Welcome to AcmeBrands. How may I help? [speaker001:] I need to check the status of my order but I forgot my username: [ [speaker002:] OK. I can help. May I have your full name or account ID [speaker001:] Nornan Bouchard [speaker002:] OK. I have pulled up your account. I need your zip code now and phone number [speaker001:] 96836 6815321375 [speaker002:] What is your email address? Hello? [speaker001:] nb387165@email.com [speaker002:] Thanks. Your user ID is nbouchard1 Anything else? [speaker001:] Thats all thank you [speaker002:] You're welcome! [speaker001:] Hello, thank you for contacting AcmeBrand. How can I help you today? [speaker002:] something seems funky with your website searching gives me exacty 0 results! [speaker001:] Oh my, that definitely shouldn't be happening. Lets try to troubleshoot a bit and see if we can't figure it out. [speaker002:] thx [speaker001:] First could you try logging in and out of your account for me then try the search again? [speaker002:] ok hold on maybe you are just out of everything? nada [speaker001:] While i doubt thats the case it could be the problem,. Let's try clearing your cookies just to be sure. There should be a more options button in your web browser. In that menu clear cookies should show up. More details* rather [speaker002:] wait, won't i losee lots of info doing that? is there anything else? [speaker001:] Most of the information it stores there is just for sites to keep track of your search history. If you would rather not do that I can move on to another option. [speaker002:] that i could try? [speaker001:] Let's try searching for a different item to see if that comes up. Try searching for Prada Handbag. [speaker002:] well i guess that might help i will try the clearing thing give me a minute [speaker001:] sure thing. [speaker002:] YES! You are a genius! i see the boots i want! [speaker001:] Awesome! I'm glad we were able to solve the problem! [speaker002:] same [speaker001:] Was there anything else I could help you with today? [speaker002:] nope, gotta start buying stuff before it's gone, thx for your help [speaker001:] Haha, thank you for shopping with us. Have a great day! [speaker001:] Hello,, how may I help you? [speaker002:] Yes. There is a fee I wasn't expecting for my order. I'm on a budget so I want to make sure it is correct. [speaker001:] I can help you look into this. Could I get your full name please? [speaker002:] My name is Joyce Wu. [speaker001:] Thanks, Joyce. The fee seemed random, right? You weren't charged twice for something? [speaker002:] No. It does not match the price of any item. [speaker001:] Okay, could I also have your account and order ID, please? [speaker002:] Not sure if first character is an 0 or and O, but I think it is 0329256339. [speaker001:] Thank you, and do you have an account ID? [speaker002:] Yes. It is PT8VCVDWUO [speaker001:] Wonderful, let me just find that fee here. Hmm, what is your membership level? [speaker002:] I believe it is gold. [speaker001:] Well, I'll go ahead remove that fee for you right now. Could you just confirm the amount for me? [speaker002:] $7.50 [speaker001:] The fee should be removed from your account. Is there anything else I can help you with? [speaker002:] I'm all set for now. [speaker001:] Have a wonderful day. [speaker001:] Hi, there. How may I help you? [speaker002:] Can you please see if I have any oustanding balance on my subscription? I would like to pay it, if possible. Thanks. [speaker001:] I can help you with that. May I have your full name please? [speaker002:] Rodriguez Domingo [speaker001:] May I have your Account ID and Order ID? [speaker002:] Account ID: 4WIKUZDSQO Order ID: 1695607345 [speaker001:] Mr. Domingo, your amount due is $49 and it was due yesterday. Your account is not active. [speaker002:] Can this be paid with my card on file, or should I pay it myself? [speaker001:] I can pay it for you. [speaker002:] thanks [speaker001:] I am going to provide you with a link so that you can access the status yourself in the future. [speaker002:] ok [speaker001:] Do you know your Username? You will need this in order to log in. [speaker002:] Great, thank you. I am good! [speaker001:] You are welcome. May I help you with anything else? [speaker002:] No. [speaker001:] Have a good day. [speaker001:] Hello. How can i help you today? [speaker002:] Hello So I got a promo code 2 days ago but I can't use it. The website keeps telling me it is invalid. I want to buy something with this code [speaker001:] Okay lets dig into this and see what the problem is [speaker002:] Okay [speaker001:] Can I get your full name please? [speaker002:] My name is Crystal Minh [speaker001:] When was the code issued to you? [speaker002:] 2 days ago [speaker001:] Okay. Codes should be working up to seven days after issued. I'm going to look into this further [speaker002:] Sounds good [speaker001:] What is your membership level? [speaker002:] My level is only Guest [speaker001:] okay one moment. Okay it looks like that there is no code issued to your account. I'm sorry but this is not something that I can help you with. [speaker002:] Well that's not any good So is this code I'm using bad or what? [speaker001:] Yes it is not a valid code. I'm sorry. Is there anything else I can help you with? [speaker002:] Can I get a discount? Since the code doesn't work. [speaker001:] Unfortunately I cannot. Thanks and have a great day! [speaker001:] Hello, what can I do for you? [speaker002:] I am trying to log into my account but lost the phone I used for the two factor authentication. Can you help me log in? [speaker001:] Yes, can I have your name pleasE? [speaker002:] David Williams [speaker001:] Do you have your pin number? [speaker002:] 7432 sorry it's 243418 I was thinking of something else. [speaker001:] I will send a reset code to your email address of file. Is there anything else I can do for you? [speaker002:] No that is all. Thank you! [speaker001:] Have a good day [speaker001:] Hello, how may I help you? [speaker002:] Hi, I am checking on my refund? [speaker001:] What is your username? [speaker002:] jb119154 [speaker001:] What is your email? [speaker002:] jb119154@email.com [speaker001:] And what is the order id? [speaker002:] 7397711672 [speaker001:] One moment. Would you like to initiate your refund online, by phone, or in chat? [speaker002:] chat please [speaker001:] What was your payment method? [speaker002:] debit card Thank you for your help [speaker001:] Is there anything else? [speaker002:] no that is all [speaker001:] Have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] will you check on my package? I haven't received it [speaker001:] I can look in to that for you. Can I get your full name or Account ID? [speaker002:] Rodriguez Domingo [speaker001:] Thanks Rodriguez. I'll just pull up your account. And just to verify, you are missing your package? [speaker002:] right. It's been 5 days pls check my shipping status for me will you? [speaker001:] Alright, can I get your username, email address and Order ID to validate the purchase? [speaker002:] rodriguezdomingo992 rodriguezdomingo992@email.com 9993718611 [speaker001:] Since it has only been 5 days it is not "missing" yet. Packages can take up to 7 day to arrive. Did you think it was missing or you really just wanted to know the shipping status? [speaker002:] wel i haven't received it. Is there anyway you can resend it? [speaker001:] Did you think you should have received it by now? [speaker002:] yep [speaker001:] May I ask why you thought you should have received it by now? [speaker002:] well, I am a gold member and it has been longer than I expected [speaker001:] I can understand the frustration. Items often take up to 7 days and it has only been 5. Let me see what I can do. [speaker002:] thanks! Ihate it when things go missing like this [speaker001:] Yes, it is very frustrating. [speaker002:] well you know there is not much else to look forward to at the moment... it is probably making me anxious [speaker001:] As I said, since it has not been 5 days, it is not missing. But since you are a gold member I am going to resend it to you. [speaker002:] you rock! [speaker001:] Could I get your address? [speaker002:] 1907 Woodshore St San Mateo, CA 35802 [speaker001:] And what was the item? [speaker002:] the Boots by Guess [speaker001:] Alright, I put a rush on that for you so you should receive them right away! [speaker002:] really appreciate that! [speaker001:] Is there anything else you need today? [speaker002:] no. And thanks! [speaker001:] Thanks, have a great day Rodriguez! [speaker001:] Hello, how can i help you today [speaker002:] I returned an item and payment has not been reversed yet [speaker001:] Okay let me look into that could i get your full name or account id please [speaker002:] Alessandro Phoenix [speaker001:] i will also need your username email adress and order id [speaker002:] Username: alessandrop224 [speaker001:] Okay i am seeing your refund as being in progress. It looks like we got to the refunded item and are just processing your refund so a few days more sorry. [speaker002:] thanks [speaker001:] Is there anything else i can help you with? [speaker001:] Hi. My name is Chloe Zhang. I have a question about these Guess boots for $59. [speaker002:] Okay What is the question? hello [speaker001:] Is the color of the lace dark brown or black? [speaker002:] Give me a moment. We make use of very high end leather for the boots and 90% are black, so laces are also black. We make use of black because they seem more stylish [speaker001:] I see. I was hoping they were black. Thanks for your help. [speaker002:] You are welcome Would this be all [speaker001:] Hi. Can I help you with anything today? [speaker002:] Hi there, yes there is! I wanted to view my shopping history online, but I have completely forgotten the username for my account. [speaker001:] Oh I hate when that happens. Let me help you out with that. Can I have your name please? [speaker002:] It's so hard to keep track of all the different usernames and passwords! Yes, my name is David Williams [speaker001:] Thank you David. For verification purposes can I have your Zip code, phone number, and email address please? [speaker002:] Not a problem. My Zip code is 33986, and the phone number on the account should be 650-1147. I'm not sure which email address though I connected to this account [speaker001:] Thats alright. Let me use some of the ifo provided to verify. Hold one minute please. [speaker002:] Not a problem, thanks! [speaker001:] Thanks for the info David. I am showing that your username is dwilliams1 [speaker002:] Awesome, thanks so much for finding this for me [speaker001:] Is there anything else I can help you with? [speaker002:] No that's everything. Have a great day! [speaker001:] Great same to you. Thanks. [speaker001:] Good afternoon, how may I help you today? [speaker002:] I ordered some things and got a confirmation email. However, the shipping date is different than what I thought it was going to be. Can you look into this? [speaker001:] Yes, I can look in to this for you. Can I get your full name or Account ID? [speaker002:] Sanya Afzal [speaker001:] Just to clarify Sanya, you think the shipping date is wrong? [speaker002:] Yes. I need to confirm the shipping date and check the status of my shipment. [speaker001:] Alright, I have to verify your account. Can I also get your Account ID and Order ID Sanya? [speaker002:] Account ID: QRMJTX9QLK Order ID: 0759024256 [speaker001:] It looks like the company made a mistake with your shipping but I would like to change this for you. Is it fine with you if I update the delivery time to the morning? [speaker002:] Yes, that would be fine. [speaker001:] I have updated the delivery time and you should receive it in the morning. Is there anything else I can help you with? [speaker002:] No, that is all. [speaker001:] Thanks, you have a great day! [speaker001:] Hi [speaker002:] Hello, how may I help you? [speaker001:] I want to know more about a product I may buy it [speaker002:] Sure, could I get your name, please? [speaker001:] David Williams [speaker002:] Thanks, David. What kind of question did you have? [speaker001:] what material is it made of? [speaker002:] Sorry, which product? [speaker001:] Product: jacket Brand: Michael Kors Amount: $54 [speaker002:] We use synthetic materials in our Jackets, including polyester, nylon, and tricot. The inside has cotton to keep warm. Is there anything else I can help with? [speaker001:] No, that is all. thank you [speaker002:] Have a good day! [speaker001:] Hello, how can i help you [speaker002:] Hi! I needed some information on the product I wanted to purchase It seems that the products is out of stock. [speaker001:] Okay i can help with that, is it one item in particular or a number of items? [speaker002:] it is just one item that I was looking at [speaker001:] Okay great, could i get the brand and product name please [speaker002:] sure. Its a pair of Jeans and the brand is Calvin Klein [speaker001:] Okay great, could i also have your name or account ID [speaker002:] I can provide you the Order Id if that will help you look it up David Williams [speaker001:] Thank you. [speaker002:] Sure [speaker001:] Could i get the order ID also [speaker002:] 1120746697 [speaker001:] Okay i have notified our internal team, would you like a promo code for when it is back in stock? [speaker002:] I would like to get it delivered please and I was hoping you could help me with it. When are you expecting it back in stock? [speaker001:] I would have to check with the purchasing department on that but once it is the order should go through. [speaker002:] okay. So it will be delivered as soon as it is in stock? [speaker001:] Yes once it is available it will ship automatically [speaker002:] Thank you. [speaker001:] Your welcome, is there anything else i can help you with? [speaker001:] good morning, how can I help you? [speaker002:] I wanted to check on the status of my order. I've been waiting for it for 9 days and it's not here yet [speaker001:] sure, would you give me your full name or account ID [speaker002:] Rodriguez Domingo [speaker001:] additional to this would give me your order ID, email and username please [speaker002:] Order ID: 8549156392 rodriguezdomingo058@email.com Username: rodriguezdomingo058 [speaker001:] ok, let me make a new shipment of your purchase. would you give me your address [speaker002:] Sweet. Thank you 4965 Circle Dr, San Mateo WA 89578 [speaker001:] not problem. to finish, would indicate the product and brand [speaker002:] Michael Kors jeans [speaker001:] to finish, would indicate the product and brand. all set! [speaker002:] Thank you! [speaker001:] a pleasure to help you Mr. Rodriguez have a nice day [speaker001:] Thank you for contacting AcmeBrands, how can I help today? [speaker002:] I am a bit upset because there is an item for boots that is way over the price your competitor lists it. [speaker001:] I do apologize about that, can I have your full name or account ID please? [speaker002:] Albert Sanders [speaker001:] And can I have your account ID and order ID? [speaker002:] Account ID: CZ3IMHIPBV Order ID: 1052522670 [speaker001:] Thank you Albert. Unfortunately our prices vary from day to day based on our pricing algorithms. And at this time, we do not offer price matching to our competitors. [speaker002:] That is too bad. Ok then. [speaker001:] Is there anything else I can help you with today? [speaker002:] no [speaker001:] Thank you, have a great day! [speaker001:] Hi, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hi can you upgrade my order to overnight shipping? [speaker001:] Let me see what I can do. What is your full name and account ID? [speaker002:] Albert Sanders FDP7ELEBAJ [speaker001:] And do you have your order ID Albert? [speaker002:] 3807522877 [speaker001:] OK, and what is the shipping status of your order? [speaker002:] out for delivery [speaker001:] I see. Unfortunately at this time I won't be able to upgrade your shipping, however as it is out for delivery it should arrive today anyway. Is there anything else I can help you with today? [speaker002:] Dang thats what i thought no thanks youve been helpful [speaker001:] Thank you, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] would like to check the shipping status because i never received my package. been waiting for 9 days. can you resend my order? [speaker001:] I can look in to this for you. It should not take that long. Can I get your full name or Account ID? [speaker002:] Norman Bouchard. WMKOOKISDS [speaker001:] To validate the purchase can I get your username, email address and Order ID Norman? [speaker002:] normanbouchard190. normanbouchard190@email.com 6456216002 [speaker001:] I was able to validate the purchase. Since it has been 9 days I am going to send out a new order. Can I get your shipping address? [speaker002:] 2661 primrose ave la fayette ca 66438 [speaker001:] And what was the item Norman? [speaker002:] michael kors jeans [speaker001:] Great, I've sent out some new jeans to you and they should arrive soon. [speaker002:] thank you [speaker001:] Was there anything else I could help you with today? [speaker002:] that is all [speaker001:] Thanks, enjoy the rest of you day. [speaker001:] Help! Someone help! [speaker002:] What's up? [speaker001:] My name is Rodriguez Domingo. I just got a weird email saying that you guys removed my subscription from my account. But I want to keep it! [speaker002:] THat sounds off. Let's check. let me pull up your account, Mr Domingo [speaker001:] Thanks, I appreciate your help. [speaker002:] Don't worry. This was not us [speaker001:] Oh, like a scam email? Whew! [speaker002:] It must have been a scam email. If you check the sender, it is not from ACME Corp. It's all good [speaker001:] That's so shady!!! [speaker002:] no need to panic [speaker001:] Alright, as long as I'm still a Bronze member, it's all good. [speaker002:] people are weird. I mean, why you are still in good standing [speaker001:] Right? At least try to scam me if I'm a Gold member, dang! [speaker002:] we appreciate your business very much maybe you will get there soon... [speaker001:] Thanks for your help! [speaker002:] is there anything else? the least I could do [speaker001:] That's it. Have a good weekend! [speaker002:] come back soon! [speaker001:] Hi! How can I help you? [speaker002:] I am interested in the state of my refund [speaker001:] Sure, I can take care of that! Can I have your name please? [speaker002:] My name is Joyce Wu I wanted to add an item to refund [speaker001:] So you want to know the status or you want to add an item? [speaker002:] I want to refund another item, the pair of Guess boots [speaker001:] ok, thanks for clarifying. What was the reason for the refund? [speaker002:] I don't like the fit of the boots [speaker001:] ok, I'll just need your username, email address and order ID [speaker002:] My username is jwu70257 My email is jwu72057@email.com And my order id is 9618675623 [speaker001:] perfect! To get that refund to you I just need the purchase price of the boots and the original refund amount you were waiting on so the new refund amount and the old amount [speaker002:] Okay I see, the purchase price is $54 Is that okay? [speaker001:] yes, did you already have a refund in progress? or is this the only refund? [speaker002:] I had a refund in progress already, which was $100 So I should get a $154 refund in total [speaker001:] Thanks so much, I've updated your refund amount to be $154 Is there anything else I can help with today? it doesn't sound like it, have a wonderful day! [speaker001:] Hello? [speaker002:] hello! how may i help you today [speaker001:] I am trying to order the Calvin Klein shirt and it's showing out of stock. Do you know when it will be restocked [speaker002:] sure let me chefk What is your full name? [speaker001:] Alessandro Phoenix It seems items are always out of stock on your website [speaker002:] I will escalate to the purchasing team. They will restock as soon as possible. [speaker001:] How soon is soon? I am tired of checking the website every day to be told "Out of Stock" [speaker002:] I will escalate it as urgent i can offer you a promo code for your inconvenience. This code will give you 20% off your next purchase SYZFQ [speaker001:] and shouldn't you remove items that are constantly out of stock from the website so i don't get my hopes up that they are actually available Is 20% really the best that you can do? [speaker002:] Yes, that is all i am authorized to do I've escalated it to management as well [speaker001:] Thank you. I would really like to the ways things are displayed changed in the future [speaker002:] I will make sure the purchasing team management is aware i am very sorry for the inconvenince [speaker001:] Thank you [speaker002:] Can i help you with anything else? [speaker001:] That is all today I guess. Oh what. Can you email me when the item is in stock? [speaker002:] sure i will make sure they do that [speaker001:] good afternoon, how can I help you? [speaker002:] HI!I would like to return an item please. I received the wrong size unfortunately [speaker001:] oh sure, could you give me your full name or account ID [speaker002:] Chloe Zhang [speaker001:] in addition to this could you give me your order ID, email and username please [speaker002:] Order ID: 2794073597 czhang45@email.com Username: czhang45 [speaker001:] everything in order, would you tell me your level of membership [speaker002:] Guest [speaker001:] When did you make the purchase? [speaker002:] 2019-09-09 [speaker001:] I regret that your deadline for return expired, was up to 30 days do you have the receipt of the purchase? [speaker002:] yes It is in original packaging too Is there anything you can do? [speaker001:] ok perfect, keep this in mind for next purchases I am going to place your refund request, you would give me your full address [speaker002:] Thank you so much I really appreciate your help [speaker001:] not problem [speaker002:] 4501 Brushwick Dr San Mateo, TX 98181 [speaker001:] How do you want to process your return? by mail, ins store or drop off center [speaker002:] mail please [speaker001:] all set! a pleasure to help you Miss Chloe [speaker001:] Hello [speaker002:] Hi! I am new to your company and I am interested in your product. But can you tell me about the retun policy? return [speaker001:] Okay Give me a moment to get you the right info. This depends on your membership level. Gold members have access to unlimited returns. Silver are allowed for purchases made in the last 6 months. While bronze are allowed for upto 90 days [speaker002:] I am not a member yet [speaker001:] Other members are allowed for purchases made in the last 30 days Last 30 days as you are not a member yet [speaker002:] Oh ok... That is quite good. [speaker001:] Would this be all for today? [speaker001:] Hi, how can I help you? [speaker002:] Hello, I am trying to add a jacket to my order but everytime I try to do that my cart will not update, it does not show that I added the item, can you check on that? [speaker001:] Yes, I can help with that [speaker002:] I would appreciate that [speaker001:] Just to be clear, is your main issue that the cart isn't updating on the website? [speaker002:] Exactly, I am putting the item into the cart but it is not updating the item [speaker001:] Ok, can you make sure the item is not out of stock? It's labeled in the bottom left corner of the screen. [speaker002:] The item shows in stock [speaker001:] Great! Ok, can you try refreshing your page and then adding the item to your cart? Sometimes this fixes the issue. [speaker002:] Sure [speaker001:] thank you [speaker002:] I refreshed and it allowed me to put the item in the cart but when I went back to the main screen the cart does no show the item [speaker001:] Ok, thank you. There is another thing to try which often fixes this problem [speaker002:] Ok [speaker001:] Can you try logging out of your account and then logging back in? [speaker002:] Sure hang on [speaker001:] ok [speaker002:] Ok so before I did that, I tried refreshing my screen again and it worked, I can see the item in my cart now! [speaker001:] Ok, great! [speaker002:] Thank you so much for your help [speaker001:] I'm glad it's working now you're welcome Can I help with anything else? [speaker002:] I'm all set, have a great day! [speaker001:] you too! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Howdy! I would like to purchase some items however I cannot add them to my shopping cart. For some reason it is not updating.... [speaker001:] OK. I can help with that. [speaker002:] ok cool [speaker001:] Please refresh the page and add items again. Did that work? [speaker002:] no [speaker001:] OK. Please log out and then back in Did that do it? [speaker002:] yes thanlk you [speaker001:] Great! Anything else? [speaker001:] Hello! How can i help you today? [speaker002:] Hi I'd like to upgrade to overnight shipping because I need my order as soon as possible [speaker001:] sure! let me take a look for you What is your full name please? [speaker002:] Name: Norman Bouchard [speaker001:] What is yor account id and order id? [speaker002:] Account ID: ENVN0AIRCE Order ID: 1143088788 [speaker001:] What is the shipping status [speaker002:] Shipping Status: Order Received [speaker001:] What is your memberhsip level? so i can tell you the fee [speaker002:] Member Level: Gold [speaker001:] Your fee is waived [speaker002:] Thank you [speaker001:] Your order has been updated to overnight shipping [speaker002:] thank you is my order finalized? Hello [speaker001:] yes it is sorry! do you need anythign else [speaker001:] Hello. How may I help you? [speaker002:] Hi, I want to know how to remove a paint stain from these Tommy Hilfiger boots. [speaker001:] Sure thing, just a minute. [speaker002:] I'm a painter by profession, so it's pretty important to me. [speaker001:] To get the paint off, first, try to brush off as much paint as you can. Next, use a coarse brush or even a toothbrush to try to flake off as much of the dried paint [without scratching of course]. Then, put some soapy water on it. After you moisten t it, then try to scrape the paint off. Then, rub with detergent and water mixed. Finally, apply nail polish remover. I understand why you'd want to know! [speaker002:] Oh okay, sounds doable. I think I'll buy these then. Thanks for the help. [speaker001:] Hopefully these instructions allow you to keep your boots looking new, despite your profession! Can I help with anything else? [speaker002:] Yeah, hope so. They look so nice I just have to get them. That's all I needed today. Have a good one! [speaker001:] Great. Thanks for getting in touch with us:] Have a great day! [speaker001:] Hello. Can I help you with anything today? [speaker002:] Hi. I've been trying to log in to my account all day, but I forgot my password [speaker001:] Oh I hate when that happens. Lets see if we can sort you out. Do you have your Account ID and full name please? [speaker002:] crystalminh615, Crystal Minh [speaker001:] Thanks Crystal. let me get you pulled up here. [speaker002:] How can I reset my password? [speaker001:] Can I have your email address associated with the account please? I will get you all sorted out. Do you know the email address so I can send you a reset link? [speaker002:] I don't know it But I know my security answer [speaker001:] What is your Mother's maiden name? [speaker002:] Alexander [speaker001:] Thank you very much. I am unable to tell you your current password but can generate a new for you. [speaker002:] Thank you [speaker001:] Crystal your new password is erq97wpkvgf Let me know if there is anything else I can help you with? [speaker002:] No, that's all [speaker001:] Great. Have a nice day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] I want to cancel second item from my order because I picked the wrong size [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Sanya Afzal [speaker001:] Thank you Could I have your account id and order id to verify your identity? [speaker002:] account id is YEDECLUMKL, order is 0313221847 [speaker001:] Thank you What is the shipping status? [speaker002:] Order Received [speaker001:] I would like to offer you a refund, could you tell me the cost of the item? [speaker002:] 94 dollars [speaker001:] The item was removed from your order and a refund of $94 was made. [speaker002:] Thanks!! [speaker001:] Can I help you with anything else? [speaker002:] no [speaker001:] Have a good day. [speaker001:] Do you guys have size 9 boots? [speaker002:] I can check for you [speaker001:] ok [speaker002:] what brand are you looking for [speaker001:] michael kors [speaker002:] We do carry size 9 boots, but you have to check the website to see if they are currently in stock. If they are listed as empty online, they usually get restocked at the end of the month [speaker001:] ok [speaker002:] Can I help with anything else today? [speaker001:] no [speaker002:] Ok have a good day [speaker001:] Hello and thank you for contacting us! Can I please have your first and last name to pull up your account? [speaker002:] Joyce Wu [speaker001:] Thank you so much Joyce, what can I help you with today? [speaker002:] I would like to change the shipping address to have my order shipped directly to the person who I'm purchasing for. [speaker001:] Changing the shipping address, that shouldn't be an issue one moment please. [speaker002:] ok [speaker001:] First thing, what is the status of the order? [speaker002:] In transit [speaker001:] Perfect. Alright, can I have your Username, Email address and Order ID? [speaker002:] joycew10 is the username. Email address is joycew10@email.com. Order ID is 1887287603 [speaker001:] Thanks so much. Alright and we're just changign the shipping address. What is the new address you would like the package routed to? [speaker002:] 1578 Eastmoor Drive San Mateo, MI 80086 [speaker001:] one second that was the wrong button. There we go, don't worry no additional purchase was made on your behalf. [speaker002:] excellent [speaker001:] Was there anything else I can help you with today? [speaker002:] no. that will be all. thank you for your assistance. [speaker001:] Thank's for shopping with us, Have a great day! [speaker001:] Hi how can I help you [speaker002:] Hello I would like to check the status of my account because I have a shipping question [speaker001:] Certainly, what is the nature of your shipping question? And can I get your full name? [speaker002:] Name: Joyce Wu I am curious if my account includes free shipping from out of country. [speaker001:] No, sorry it does not include free shipping Here is a link to the FAQ for your reference http:www.AcmeBrands.comfaq Anything else I can help you with? [speaker002:] No but thank you [speaker001:] Have a nice day [speaker001:] Hi. How can I help you? [speaker002:] Hi, I have a premium subscription there, but having lost my job due to the pandemic, I'm not going to be able to pay the bill this month is there some way that I can get an extension, I've been a Silver member there for months now [speaker001:] Can you tell me your name, your account ID, and an order ID? [speaker002:] David Williams 17ZHAYY6ND and the order id is 6609753295 [speaker001:] What is the due date for the bill? [speaker002:] I'm afraid I don't have that information available [speaker001:] Ok, can you give me your phone number? [speaker002:] 967-5762 [speaker001:] Ok, the manager will call you and tell you if you can get an extension [speaker002:] okay, thanks [speaker001:] Is there anything else I can do for you today [speaker002:] No that was all, thanks [speaker001:] Ok, I'll end this chat now [speaker001:] Hi! How can I help you today? [speaker002:] yes i just receive an email and i believe i missing $40 worth of credits [speaker001:] No problem, just a moment Can I please have your full name or account ID [speaker002:] Chloe Zhang abd the account id is ASDTJFVRJ [speaker001:] Great, I apologize for this inconvenience, if you don't mind, where did the credits originate from? [speaker002:] from a promotional package i bought [speaker001:] I see. I have generated a promo code, it is ULFSZ In the amount of $40 [speaker002:] great thank you [speaker001:] Is there anything else I can do for you today? [speaker002:] no that will be all [speaker001:] Great! thank you for contacting AcmeCorp and have a good day! [speaker001:] Hi how can I help you [speaker002:] Hi, I'm trying to access my account, but I seem to have forgotten my password my username is cz171689 [speaker001:] No problen I can help Whats your full name [speaker002:] Chloe Zhang [speaker001:] Do you have your PIN nnumber? [speaker002:] I don't think I have a Pin. I answered a security question when I first signed up. Will that work? [speaker001:] Yes, go ahead with that [speaker002:] Alexander [speaker001:] Great, here is your new password hhkvkgbi31c Anything else I can help you with? [speaker002:] No, that's perfect. Thanks [speaker001:] Have a nice day [speaker001:] Hi, how may I help you? [speaker002:] I would like to know more about the refund policy [speaker001:] Sure, and to whom do I have the pleasure of talking with? [speaker002:] Why do you need my name? I haven't bought anything yet I just have a quick question [speaker001:] Ok, that's fine. What is your exact question about refunds? [speaker002:] Well, I'm buying a gift for my niece's birthday and I want to know how to return the gift in case she doesn't like it I'm not great at buying gifts for little girls so there's that to deal with [speaker001:] Got it I can help you with that Refunds are only available on items that have yet to be shipped. If this is for a gift, you probably want to know about returns instead? [speaker002:] yea, that makes sense Can you tell me about the return policy as well [speaker001:] The policy on returns depends on your membership level. Namely, Gold get unlimited returns Silver members also have benefits, which is better than Bronze, and those are better than guests What membership level are you? [speaker002:] I'm gold [speaker001:] Ok, you should no problem with returns then! [speaker002:] Wow, ok that's easy enough I guess I have to do it for my niece In any case, we'll figure it out [speaker001:] Certainly, and in any case, keeping the receipt always helps [speaker002:] yes, thanks that makes sense [speaker001:] Is there anything else I can help you with? [speaker002:] That's it, thanks [speaker001:] ok, have a wonderful day! [speaker001:] hi, thanks for contacting AcmeBrands, how may I help? [speaker002:] Hi, i want to check a shipping cost. It's too high right now. [speaker001:] Ok, to clarify. Is this the shipping fee? What would you like to do to change it? [speaker002:] Yes, I want to get the shipping fee waived. [speaker001:] OK, i can help you with that. Let's get your full name first [speaker002:] Albert Sanders [speaker001:] I'll need to validate your purchase next Can I get your username, email and order ID? [speaker002:] Username: albertsanders890 Email Address: albertsanders890@email.com Order ID: 8882028229 [speaker001:] Those all checked off on my end I will now check the status of the delivery. Can you tell me the Shipping Status? [speaker002:] It says it is In Transit [speaker001:] Ok great, I can waive the fee on this shipment. Is there anything else you need? [speaker002:] Oh, ok that was pretty simple. Nope, that's it [speaker001:] Great, have a wonderful evening! [speaker001:] Search is loading forever on your website. I can't search my proffered product. [speaker002:] Hello, sorry for this. If I could get your name we can troubleshoot this. [speaker001:] Albert [speaker002:] Thanks, ALbert. Could you try logging out of your account and back in? [speaker001:] I just tried it, it didn't work. [speaker002:] Sorry, could you also try clear the cookies on your web browser to see if this fixes your search? [speaker001:] wow, that worked. Thank you very much. [speaker002:] Is there anything else I can help with? [speaker001:] That's all for today! [speaker002:] Have a great day! [speaker001:] Hi [speaker002:] Hello, how can I help you today? [speaker001:] I am thinking about buying this Calvin Klein boots but I need to know how easy it is to remove a paint stain from it [speaker002:] Let me check for you. Okay we recommend a 6 step process 1 brush of excess paint. [speaker001:] you mean off? [speaker002:] Yes 2. Use a coarse brush to flake off any dried excess paint. 3. Apply a soapy mixture to the stain. 4. Scrape off the softened paint. 5. Rub with detergent. 6. Apply nail polish remover. And that should be it [speaker001:] ok, that seems easy enough thank you [speaker002:] Is there anything else I can help you with? [speaker001:] no, that was all bye [speaker002:] Then have a nice day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hi I am calling in to complain because many items always seem to be out of stock. [speaker001:] I'm sorry that items are currently out of stock. Could I please have your name or account ID? [speaker002:] Name: Joseph Banter [speaker001:] I'm writing our Purchasing Department to let them know that this has been an issue for you. The report will help them improve product availability in the future. [speaker002:] Great thanks [speaker001:] You're welcome. Is there anything else that I can help you with today Joseph? [speaker002:] No but thank you [speaker001:] You're welcome. I hope you enjoy your day! [speaker001:] Hi! How may I help you? [speaker002:] Hi, I wanted to get information on my account because I can't find the two-factor authentication phone [speaker001:] To reset it I'll send a special code to your email. But first, I need your account ID or full name to pull up your account. This chat will automatically disconnect after two minutes. [speaker002:] ok My name is Rodriguez Domingo thanks [speaker001:] What is your email? [speaker002:] I don't know [speaker001:] Do you have your PIN number or security question answer? [speaker002:] pin is 647088 ok [speaker001:] We'll send a code to the email we have on file. Can I help you with anything else? [speaker002:] no [speaker001:] I'll also send you a link about security practices. One moment. [speaker002:] ok ok [speaker001:] There you go! Have a great day:] [speaker001:] Hello, how can I help you today? [speaker002:] Yes i would like to confrim my shipping address because i just got a email stating a different one. I would like to know do you guys have my correct address on file? [speaker001:] Okay, can do! Can I have your full name? [speaker002:] yes its, Sanya Afzal [speaker001:] And you're contacting us to make sure we have the correct address on file? [speaker002:] yes [speaker001:] Can I have your account and order ID's? [speaker002:] Account ID: is VSJRD7WDGL and order id is 3620711169 [speaker001:] And just a few more things, your username and email? [speaker002:] sanyaafzal252@gmail.com and username is sanyaafzal252 [speaker001:] So let me check the system to see if the address is accurate [speaker002:] ok 8825 Lincoln Ave Raleigh, MI 70603 this is my address [speaker001:] Ahh, yup it seems that the address on the order doesn't match up with the one on file. Street address is a few numbers off Would you like me to update that for you? [speaker002:] yes please [speaker001:] Okay, it's updated and everything should be fine! Is there anything else I can do for you today? [speaker002:] thank yo for your time and help. That will be all [speaker001:] Well then have a nice day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Can I take an item off my order? [speaker001:] Let me see. One moment. What was the reason? [speaker002:] I was holding it in my cart to possibly purchase later, so I hadn't even specified the right size. It was still there accidentally when I ordered my jacket. [speaker001:] OK. Let me help with that. What is your full name or account ID? [speaker002:] Joyce Wu [speaker001:] Thanks, I have pulled up your account. What is your account ID and order ID [speaker002:] Account ID: UPGR7TQR3K Order ID: 4759863430 [speaker001:] WHat is the shipping status? [speaker002:] out for delivery [speaker001:] What is member level? [speaker002:] guest [speaker001:] Sorry. You must wait until the item arrives and call back to return it. Anything else? [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] HI, I received two charges for my subscription and would like one reversed please. [speaker001:] I'm so sorry for the inconvenience! I'll be glad to help you with that. May I get your full name, please? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] Account ID: U1YXC3JXPJ Order ID: 2002299503 [speaker001:] Joseph, may I ask for your membership level, please? [speaker002:] Gold [speaker001:] Good news! You automatically qualify for a refund as our very valued customer. May I ask the dollar amount that should be refunded back to you for the overcharge? [speaker002:] $99 [speaker001:] You're all set! A $99 refund has been credited back to your account. [speaker002:] Thank, appreciate it! [speaker001:] Is there anything more I may help you with today? [speaker002:] No, thanks again. [speaker001:] You're welcome! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, what can I do for you today? [speaker002:] I would like to return the item i just purchased as it is the incorrect size. [speaker001:] No worries, can I have your full name [speaker002:] Alessandro Phoenix [speaker001:] And username, email, and order ID? [speaker002:] alessandrop878 alessandrop878@email.com 8321924157 [speaker001:] What's your membership level? [speaker002:] silver [speaker001:] When did you purchase this item? [speaker002:] sept 8 2019 [speaker001:] That's just under the return wire so you're good. Can I have your full address? [speaker002:] 7455 Kennedy St Baltimore, WA 96409 [speaker001:] And would you like to process the return by mail, in store, or at one of our drop off centers? [speaker002:] by mail is fine [speaker001:] Well everything you're going to need to finish this return will be in the email with your shipping label. So it should be easy for you to sort out Is there anything else I can do for you today? [speaker002:] no thats it thanks [speaker001:] Well then have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] I really hope someone can help me Every time I search on this site, everything is always out of stock! [speaker001:] I am so sorry to hear that. Let me look into that for you. [speaker002:] This has got me at my wit's end. Can't I just give you my money like a normal person?! [speaker001:] Are you looking for a particular item? [speaker002:] I was hoping for the $54 Michael Kors boots, but if I see one more thing sold out, I'm just going to take my chances at Goodwill! [speaker001:] So you are seeing multiple items out of stock or only the boots? [speaker002:] about 9 out of 10 random things I've searched for have all been out of stock You did have a surprising abundance of Lee Carvello Putting-Green Shoes, but those are too expensive [speaker001:] Can I please have your full name or account ID? [speaker002:] Sanya Afzal is the name. I'm shopping as a guest, so there is no account iD [speaker001:] I will write up and report and notify the purchasing department so that we can have your items in stock as soon as possible. [speaker002:] I sure hope so [speaker001:] Has this solved your issue? [speaker002:] That seems to be the best I could hope for [speaker001:] Is there anything else I can help you with today? [speaker002:] No that'll do it for me [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi so sorry to bother you. I was wondering how much extra it would cost me to have my name stitched to an item? [speaker001:] Sure, one moment [speaker002:] Are there separate fees depending on what item is it by chance? Also sure thing, take your time. [speaker001:] The cost only depends on how many characters are engraved. [speaker002:] Oh that's amazing!! I'm looking at possibly a pair of boots to engravestitch or a jacket, which do you think would be better? [speaker001:] I would engrave the jacket, more people will be able to read it up there! [speaker002:] Oh that's a good call! [speaker001:] Is there anything else I could help you with? [speaker002:] I think that's all thank you? [speaker001:] Have a good day! [speaker001:] How can I help you? [speaker002:] I had a question about the Guess boots. I needed to know how to remove a paint stain from them. [speaker001:] To treat paint stain on your boots, please follow the steps below. 1. Brush off the excess paint. 2. Use a coarse brush or toothbrush to flake off the dried excess paint. 3. Apply a soapy mixture to the stain. 4. Scrape off the softened paint. 5. Rub with detergent solution. 6. Apply nail polish remover. [speaker002:] Thank you so much! [speaker001:] Any other questions I can anser for you? [speaker002:] That was all! [speaker001:] Have a good day [speaker001:] im so frustrated!!! [speaker002:] Thank you for shopping with AcmeBrands! How may I help you? [speaker001:] Items are ALWAYS out of stock! [speaker002:] I apologize, that shouldn't happen. May I have your full name? [speaker001:] Joseph Banter [speaker002:] I'm writing a report to let the purchasing department know that they need to do a better job of keeping things in stock. The report has been sent, so soon they should fix their projections to keep things in stock. Is there anything else I can do for you? [speaker001:] thats all you can do?? i gues thats fine [speaker002:] I can offer you a discount on your next purchase. [speaker001:] thast great tahts all [speaker002:] Enter this promo code at check out: ASSWD [speaker001:] have a good day [speaker002:] You too! [speaker001:] Thank you for contacting AcmeBrands. How can I help today? [speaker002:] The website is running terribly slow today. what is going on [speaker001:] This is the first I've heard of this issue today, let's see if we can troubleshoot. Can you try logging out of your account and logging back in? [speaker002:] let me try that I have tried that and it does not seem to be helping [speaker001:] OK, can you try to visit another website and see if that site is slow as well or if it is just our site? [speaker002:] let me try that just seems to be your site [speaker001:] OK, I will write a report about the slow speeds to send to our Website team to fix. [speaker002:] Thank you! [speaker001:] Is there anything else I can help with today? [speaker002:] no that is it [speaker001:] OK, thank you and have a fantastic day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi I have a problem trying to complete my purchase. I've been trying to put in my credit card details but it's not accepting it. [speaker001:] Oh no, that is frustrating. Just to clarify, you can't get your credit card to work on the site? [speaker002:] yeah, I keep trying and it keeps saying my card is invalid but it's not [speaker001:] There are a few things we can try. May I ask who I am speaking with today? [speaker002:] Rodriguez Domingo [speaker001:] Okay Rodriguez, can you try logging out of your account and then logging back in? [speaker002:] ok hold onn no that didn't work [speaker001:] Alright, can you just double check the expiration date of your card and make sure it has not expired? [speaker002:] it definitely didn't expire. I made a purchase on a different site today [speaker001:] Can you try entering the credit card information again? [speaker002:] ok hold on no, still the same issue [speaker001:] That is really odd. Would you like me to make the purchase for you? [speaker002:] ok that would be gerat its the michael kors jacket for $84 [speaker001:] Great, can I also get your credit card number and expiration date? [speaker002:] 99875556241459885 102024 [speaker001:] Alright, it went through for me! Sorry about the issue you had with out site today. [speaker002:] ok hope it'll work next time [speaker001:] You should be receiving your jacket soon. Is there anything else I can help you with today? [speaker002:] that's it thanks for your help [speaker001:] Thanks and you have a great day Rodriguez. [speaker001:] good afternoon, how can I help you? [speaker002:] Hi...I would like to add a credit card to my account and take off paypal which is there right now. Is it possible? [speaker001:] sure let me check one moment please ok sorry the delay, could you give me your full name or account ID [speaker002:] Chloe Zhang but I can't seem to find my account id. Would other info be of use to you like my username? cz190980 [speaker001:] Of course, don't worry, I need three personal information to verify your identity. With the name and username I have two, could you give me email, password, zidcode any of these to complete the form. [speaker002:] cz190980@email.com [speaker001:] phone number and pin number are also acceptable. [speaker002:] 622-634-2726 the pin is 266199 [speaker001:] everything in order, let me enter the reason for changing the payment method. [speaker002:] i do not use paypal anymore [speaker001:] Now I am going to change the payment method to be your credit card. [speaker002:] It will be a visa ending in 2622 [speaker001:] ok, I'm going to enter the change into your system. [speaker002:] thank you so much! [speaker001:] all set! any other questions? [speaker002:] Have a good day and thank you for your patience! [speaker001:] not problem have a nice day [speaker001:] I bought the wrong size item, can I return it My name is Alessandro PHoenix Alessandro Phoenix [speaker002:] Hello I can look into that for you. Can I have your username, email address, and order ID? [speaker001:] Email Address: aphoenix538@email.com Username: aphoenix538 Order ID: 5934768145 [speaker002:] What level membership do you have? [speaker001:] Gold [speaker002:] Can I have your address please [speaker001:] 1107 2nd Ave San Lima, CA 21513 [speaker002:] Did you want to return by mail, in store, or drop off center? [speaker001:] drop off center [speaker002:] Okay you can take it to the drop off center with the return label and your'you're all set] [speaker001:] sound good Thanks [speaker002:] Can I do anything else for you? [speaker001:] that's all no have a nice day [speaker002:] You too [speaker001:] Hello, how may I help you this morning? [speaker002:] I need to return something [speaker001:] Alright, I can help you with that. Just to verify, you have a return you would like to make? [speaker002:] Yes, I got the wrong size [speaker001:] Can I get your full name or account ID so I can pull up your information [speaker002:] David Williams I do not have my account id will my username work [speaker001:] Thanks, David. I just have to verify your account. Can I get your username, email address and Order ID. [speaker002:] davidwilliams888@email.com Username: davidwilliams888Order ID: 2934788828 [speaker001:] Thanks David. What is your membership level? [speaker002:] guest level [speaker001:] Alright, I just need to know when the item was purchased. [speaker002:] 2019-12-31 [speaker001:] Unfortunately the item had to be returned within 30 days. [speaker002:] even if they are not opened in the original package [speaker001:] Do you still have the receipt? If you do I can make an exception. [speaker002:] Yes [speaker001:] I will need your full address for the shipping label. [speaker002:] 0645 Primrose Ave Jacksonville, CA 7154 [speaker001:] How would you like to return the item? [speaker002:] usps [speaker001:] Great, you can print your shipping label and you will get the credit when we receive the item. [speaker002:] Thank you so much for your help [speaker001:] Is there anything else I can help you with today? [speaker002:] nope thats all [speaker001:] Thanks, you have a great day! [speaker001:] So I'd like to shop with you but this bit about cancelling my subscription had me hesitating hello [speaker002:] Hi, so you want to cancel your subscription? [speaker001:] Well it appears as though you can cancel my subscription on me? what's the criteria for cancellation of subscription [speaker002:] There is no criteria. You can cancel anytime and won't be charged for future installments. You are still responsible for the current month, of course. [speaker001:] I see what would cause a subscription to be cancelled by you missing payments or what [speaker002:] Missing payments result in a late fee of $2 per day. If you're Gold or Silver, you're given 5 days of late payments until the fee is applied. [speaker001:] right that's what I needed to know thanks [speaker002:] No problem. Have a great day! [speaker001:] Hello, thanks for contacting us. What can I help you with today? [speaker002:] hi, i was trying to use a promo code but it says it is invalid when i know it isn't [speaker001:] No problem I'm sure I can help with that. Can I have your first and last name please? [speaker002:] Chloe Zhang [speaker001:] Thank you, do you happen to know when the promo code was issued? They typically expire 7 days after they were issued so that may be why it's coming back invalid. [speaker002:] 8 days ago [speaker001:] That's likely why but just to be sure I'll check our system. [speaker002:] ok thank you [speaker001:] Alright our system says that it should actually still be active. Let me issue you a new code to bypass this one not working. Alright here is your new code. DDNYO Was there anything else I could help you with today? [speaker002:] nope thats it [speaker001:] Thanks for shopping with is Chloe, I hope you have a great day! [speaker001:] Hello, how can i help you today [speaker002:] I want to check a shipping issue Because the shipping cost was too high [speaker001:] Okay sure, could i get your full name Username Email adress or Order ID [speaker002:] Chloe Zhang cz262653@email.com Order ID: 1551016870 [speaker001:] Okay could i get the shipping status of your order [speaker002:] It's out of delivery [speaker001:] Okay sadly i cannot lower the shipping cost but i can refund part of the shipping fee How much was your shipping fee [speaker002:] I really can't remember but it was on a high side [speaker001:] Okay well standard shipping is 8 so i will refund you $15. is there anything else i can help you with today? [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hi. I checked my order and I see there extra fee? Can u explain why [speaker001:] I can try to help with that, what's your full name? [speaker002:] Joseph banter [speaker001:] Thanks Joseph. Just to clarify, it's not part of your shipping cost, right? [speaker002:] correct [speaker001:] Got it. Can I have your account ID and order ID as well? [speaker002:] one moment please [speaker001:] Sure thing. [speaker002:] 9178312729 5CXY2VYGGH [speaker001:] Are you sure that's your account ID? [speaker002:] 5CXY2VYGFH [speaker001:] Thank you. I was able to locate your account with us. Hmm... My system seems to think it's not a mistake with the order. I will look into it more. What's your membership level? [speaker002:] Bronze [speaker001:] Thanks Joseph. Unfortunately, there's nothing I can do at this point because the difference you are seeing is a temporary fee being added to all orders.: [ [speaker002:] Okay so it will go away than [speaker001:] No, I am sorry, every customer is paying that fee right now, so it has to stay on there. [speaker002:] Is there a supervisor I can talk to? [speaker001:] Sure, if you call into customer service at 594-0817 and select option 6, they will be able to escalate your issue to our management team. [speaker002:] I definitely will. Ty for information. [speaker001:] Is there anything else I can assist you with this afternoon? [speaker002:] No ty [speaker001:] You're welcome, I am sorry we weren't able to address this issue is a satisfactory manner. I hope someone will be able to help! Have a great afternoon! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi I'd like to know how much it'd cost to have my name stitched on one of the items I'm thinking of buying. [speaker001:] Sure thing.let me pull up that information for you. Alright, Stiching and engraving prices are determined by how much text is being added to the item. [speaker002:] Ok my name is Joseph Banter but I'd like Joseph Rainbow Sparkle Banter stitched. If that's too much, then just Joseph is fine. I guess. [speaker001:] The costs for stitching specifically are 30 cent per character for the first 15 characters, 20 cent for the next, and 10 cent for every character after that. I'll go ahead ad get that number for you if you would like. [speaker002:] Excellent, I will get the entire thing stitched then. [speaker001:] this is on a per character basis to clarify. [speaker002:] Yes I understand [speaker001:] So the total for this stitching would be $6.70. [speaker002:] Ok great [speaker001:] Did you have any other questions for me today? [speaker002:] no [speaker001:] Thank you for shopping with us, Be safe and have a great day! [speaker001:] Hi, how can I help you [speaker002:] I wanted to know the state of my refund Because I want to any another refund to my existing one [speaker001:] OK can I get your name [speaker002:] Rodriguez Domingo [speaker001:] And also you username, email and order id [speaker002:] It's $100 refund + jeans I bought for $69 that I want a refund on [speaker001:] Perfect, I can add that for you. I just need your username, email and order id [speaker002:] rodriguezdomingo724 rodriguezdomingo724@email.com 4683810016 [speaker001:] Great I see your original refund in progress, just a moment and I will add the second item [speaker002:] Ok thanks Thanks for doing that mate [speaker001:] Ok, it's done your new refund total is 169 Anything else I can help you with today? [speaker002:] No [speaker001:] Have a nice day [speaker001:] What do I need to do to get a premium membership? [speaker002:] Let me check on that for you! Premium memberships are not purchased directly, but are earned through repeated purchases throughout a period of time, much like elite status on an airline. Those who made over $500 in purchases in the last year get bronze, $1000 in purchases gets you silver, and $2000 in purchases plus a short questionnaire gets you a gold membership! Can I answer any other questions for you today? [speaker001:] Ok, thanks [speaker002:] You're welcome! Can I help you with anything else? [speaker001:] No, I think that answers my questions right now. [speaker002:] Okay, have a great day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] I lost my phone, I can't access my account. [speaker001:] It sounds like oyu were using your phone for 2 factor authentication correct? [speaker002:] Yes Please help me. [speaker001:] Alright I'll do my best to help you get access to your account. Could I have your full name or account ID so I can pull up the acocunt? [speaker002:] Alessandro Phoenix [speaker001:] Great thank you, and can I have your email address please? [speaker002:] ap514429@email.com [speaker001:] Do you happen to have your Security PIN? [speaker002:] no [speaker001:] Not a problem. I'll be sending you an email with instructions to reset the 2FA [speaker002:] ok [speaker001:] also here is a link to our safe practices guidelines for reference [speaker002:] Thanks [speaker001:] Was there anything else I could help you with today? [speaker002:] no [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi, I am looking for information on your refund policy. I might need to return some things. [speaker001:] Refunds are available for items that haven't been sent out yet for shipping. All you need to do is have your order ID, username, and email address when requesting the refund. [speaker002:] Oh okay, sounds easy. I just wanted ot know about refunds in case I change my mind about an item. Thank you! [speaker001:] You're welcome, do you need anything else? [speaker002:] No, that's all thanks [speaker001:] Okay, have a nice day. [speaker001:] Hi, I need help some help Could you assist me quickly? [speaker002:] Sre! What's up [speaker001:] I can't see to able to buy from you because my credit card is not valid. [speaker002:] okay, can you please try entereing the information again? [speaker001:] No, it keeps getting rejected for some reason I can't seem to understand. [speaker002:] Can you please try to log in and log out please [speaker001:] I just did it and the issue keeps happening. [speaker002:] Can you check the expiration date [speaker001:] Oh, my mistake I did not think that could the reason but you are right! My card expired the past week. Thanks! [speaker002:] Can i help you with anything else? [speaker001:] Welcome to AcmeBrands! How may I help you? [speaker002:] Hi I'd like to return an item that came to be with a stain [speaker001:] oh no! That is unacceptable, I am sorry. Let's get that return started right away. What is your name please? [speaker002:] sure David Williams [speaker001:] I need your username, email & order Id [speaker002:] davidw53, davidw53@email.com, 9441443847 [speaker001:] OK, we found your order. Are you one of our members? [speaker002:] I am a guest [speaker001:] I see. When did you make this purchase? [speaker002:] 2019-12-09 [speaker001:] Oh that makes things complicated. Unfortunately, we have a 30 day limit on returns [speaker002:] oh I see [speaker001:] I am so sorry. [speaker002:] That's fine [speaker001:] If only you had told us earlier [speaker002:] I understand [speaker001:] I appreciate your understanding! Also, fyi, our gold members have unlimited returns. [speaker002:] oh ok.. I'll look into that [speaker001:] anyway, is there anything else I can do today? Sorry I was unable to take care of this. [speaker002:] that is all [speaker001:] Have a good day, and thanks again for being so understanding [speaker001:] good afternoon, how can I help you? [speaker002:] Hi! Have a question about the Calvin Klein shirt on your site Can you tell me if that comes in a size medium? I want to buy it, but I need to know that you have my size I am sorry. I misspoke [speaker001:] sure thing, one moment please [speaker002:] I see that it comes in a medum But I can't figure out if a medium is in stock Can you help me? Do you know if a medium is in stock? [speaker001:] OK, our online store has all the measures. now if you do not see available the measure you want it is possible that they have run out of stock.. If this is the case, I recommend waiting at the end of the month that it is resupplied the stock.. [speaker002:] I see. I think it is out of stock, then. I will check at the end of the month Thank you for explaining this to me [speaker001:] a pleasure to help you have a nice day! [speaker001:] Hi there I have an issue with my order [speaker002:] Hello, how can I help you today? [speaker001:] I'm so silly I ordered the wrong size and I need to return my order It's a $59 guess jacket I don't know why I ordered an XL [speaker002:] Happy to help, may I have your full name please? [speaker001:] Alessandro Phoenix [speaker002:] thanks, Alessandro. I also need your username, email address and order id to verify your purchase please. [speaker001:] Okay ap875417 ap875417@email.com 5626031630 [speaker002:] thanks, your purchase has been verified. Next I need your membership level to check the privileges, please. [speaker001:] Okay I'm a Gold [speaker002:] Great, gold members get unlimited returns. [speaker001:] Great [speaker002:] You need to print out a shipping label for the return. So I need your full address. [speaker001:] 6315 Lexington Ave Baltimore, NY 50905 [speaker002:] Next,how you would like to process your return, by mail, in store or drop off center? [speaker001:] By mail is good [speaker002:] Okay, all set for this return. Is there anything else that I can help you with? [speaker001:] Okay, so I just wait to get the label and then I can return it? [speaker002:] Yes, that is correct. [speaker001:] okay great that's all i needed [speaker002:] Have a nice day! [speaker001:] Hi, how are you doing today? [speaker002:] I am fine. I need to return an item I bought because it is the wrong size Am I able to return it if it is still in the package? [speaker001:] What is your membership level? [speaker002:] I'm a bronze member [speaker001:] Great news, you can return the item:] Can I please have your name, username, email address, and order ID number? [speaker002:] Great! My name is Joseph Banter; my username is josephb9; my email is josephb9@email.com; and my order ID is 8034546486 [speaker001:] Thank you, one moment while I enter that information into the system. Can I also please have your address to create a return label? [speaker002:] Absolutely, my physical address is 6580 Lexington Ave, Baltimore, MI 5916 [speaker001:] Thank you. Would you like to return by mail, in store, or at a drop off center? [speaker002:] I would prefer by mail please [speaker001:] No problem! That order is all set for you to return! Is there anything else I can help you with today? [speaker002:] That will be all for today. Thank you so much for your help!! [speaker001:] You're welcome:] [speaker001:] Hello! [speaker002:] Hello. How may I help you today? [speaker001:] My name is Alessandro Phoenix I'd like to know more about a tommy jacket [speaker002:] Sure. What would you like to know? [speaker001:] How do you wash it? Or do I have to send it in for dry cleaning Trying to limit my laundry [speaker002:] This jacket can be washed at home. Just use low heat to prevent shrinking. Anything else I can help you with? [speaker001:] Hi, how can I help you tonight? [speaker002:] Hi there! [speaker001:] hello! [speaker002:] I'm just curious about all the membership levels available because I need to by something. [speaker001:] Sure, I'd be happy to help with that. We offer 3 levels of membership, bronze, silver and gold. All are based on the amounts of your prior purchases. For example, Bronze membership starts after purchasing $500 in the past year [speaker002:] Right now I have Bronze membersip. What the other two do? [speaker001:] With silver membership agents can make purchases on your behalf and you can cancel orders at any time [speaker002:] I think I need something like this. [speaker001:] For gold you get unlimited refunds and are always given the benefit of the doubt in transactions. [speaker002:] That's even better. [speaker001:] Sure, Silver starts after $1000 of purchases within a year Gold is $2000 Is there anything else I can help you with? [speaker002:] Well, I think I'm very close to silver level. Anyways, that's great infor. Thanks. [speaker001:] Excellent, well have a great night! Nice chatting with you! [speaker001:] Hello. How may I help you today? [speaker002:] hello i really like this shirt are the buttons black or bronw [speaker001:] Sure, just a moment. They are dark brown, because brown have been deemed in style for the season. Hopefully you will agree too! brown buttons*, excuse me [speaker002:] thats great [speaker001:] Can I help with anything else? [speaker002:] nope thats all [speaker001:] Have a good day! [speaker001:] Hello, how can I help you? [speaker002:] I would like to check on my subscription status and see if it's up to date or if i need to pay it [speaker001:] Okay, can I get your full name, account ID and order ID? [speaker002:] Joseph Banter Account ID: PRSEH4CALC Order ID: 6854977507 [speaker001:] Your subscription is inactive. You don't owe any money or have any scheduled payments. [speaker002:] I would like to get that reactivated [speaker001:] Okay, that will cost $99 Would you like me to charge the credit card you have on file? [speaker002:] Yes please [speaker001:] Okay, your subscription is now active Is there anything else I can help you with? [speaker002:] Thank you! Nope that is all [speaker001:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hi. My name is Joseph Banter. My Order ID is 654105140. I need to return this Calvin Klein jacket for $74. [speaker001:] Is there anything wrong with the jacket? [speaker002:] Yes it arrived with a stain. [speaker001:] OK, to begin can I have your full name or account ID? [speaker002:] My username is josephb3. I do not have my account ID. And my email is josephb3@email.com. [speaker001:] Thank you can I have your actual full name [not username]? [speaker002:] I gave that already. [speaker001:] I see it I apologize about that. Can you double check your order ID for me? [speaker002:] My Order ID is 6541105140. [speaker001:] Thank you, and what is your membership level? [speaker002:] silver [speaker001:] Do you still have your receipt? [speaker002:] Yes [speaker001:] Great, your order is eligible for return. Can I have your street address for the shipping label? [speaker002:] My address is 1431 Circle Drive, Brighton, NY 36506 [speaker001:] And finally, how would you like to process your return? By mail, in store, or at one of our drop off centers? [speaker002:] Mail [speaker001:] Great, your return has been processed. Is there anything else I can help you with today? [speaker002:] Great thank you. That is it for today. [speaker001:] Great, thank you and have a wonderful day! [speaker001:] Hi. How can I help you? [speaker002:] Hello! My name is Chloe Zhang. [speaker001:] Hi, Chloe [speaker002:] I want to see what I've boughten in the past [speaker001:] Ok [speaker002:] Where can i access my history? Hello are you there [speaker001:] Yes [speaker002:] Ok thanks. There is a charge on my billing statement that hasn't been taken off yet [speaker001:] Ok [speaker002:] I already completed the return. My name is Sanya Afzal [speaker001:] Can you tell me your username, your email address, and the order ID from the purchase? [speaker002:] sa109028 5874890740 [speaker001:] Ok, what is your email address? [speaker002:] sa109028@email.com [speaker001:] Your refund is currently in progress [speaker002:] Ah ok thank you! [speaker001:] The refund was initiated by phone [speaker002:] Ok perfect thanks for the status [speaker001:] Of course. Is there anything else I can do for you today? [speaker002:] nope! [speaker001:] Ok, I'll end this chat now [speaker001:] Do you guys have size 9 boots? [speaker002:] Hello, thank you for shopping with AcmeCorp! I can check on the sizing for you, one moment please. If size 9 is not listed on the website, then it is out of stock. I apologize for the inconvenience. Our boots are usually restocked at the end of the month, so check back soon! [speaker001:] thanks for the info. [speaker002:] You're welcome. Is there anything else I can help you with today? [speaker001:] no [speaker002:] You have a great day! [speaker001:] hi there [speaker002:] Hello, how can I help you? [speaker001:] I would like to have an item returned [speaker002:] Okay, what seems to be the issue with the item? [speaker001:] I got the wrong size [speaker002:] Can I get your full name or account ID? [speaker001:] David Williams [speaker002:] Thanks. To validate your purchase, can I also get your username, email, and order ID? [speaker001:] Username: davidwilliams478 davidwilliams478@email.com Order ID: 6948006203 [speaker002:] What is your membership level? [speaker001:] Gold [speaker002:] Great, thanks for your loyalty. I can get your refund started. I will provide you with a shipping label, so I will need your full address [speaker001:] 4608 Woodshore St La Fayette, NY 64817 [speaker002:] How would you like to return the item? [speaker001:] by mail [speaker002:] Perfect, I have finished processing the return for you Anything else you need? [speaker001:] That would be all [speaker002:] Have a great day [speaker001:] hi [speaker002:] Hi. How may I help you today? [speaker001:] I would like to change my shipping address can you help me with that? [speaker002:] Sure can. May I get your full name or accound ID? Hello? Are you still there? [speaker001:] Joseph Banter XVGHM6TYNB [speaker002:] What is the shipping status of your order? [speaker001:] delivered I believe okay can I change my address [speaker002:] May I get your email and Order ID? [speaker001:] jbanter5@email.com 6997105518 [speaker002:] And your username as well. [speaker001:] jbanter5 [speaker002:] What address do you want it changed to? [speaker001:] 7656 Kennedy St Newark, WA 29837 Thank you I appreciate your hel help [speaker002:] No problem. Is there anything else you need? [speaker001:] no that was it [speaker002:] Have a nice day. [speaker001:] Thank you for contacting AcmeBrands. How can I help today? [speaker002:] yes i would like to check the status of my order because it seems that there's been an extra fee added for no reason [speaker001:] Absolutely, can I have your full name or account ID? [speaker002:] Alessandro Phoenix and account id is BAXKDQZCYA [speaker001:] Thank you Alessandro. Can I also have your order ID? [speaker002:] 0500914914 [speaker001:] It doesn't look like this is a company error, can I have your membership level please? [speaker002:] Gold [speaker001:] In that case, let me go ahead and remove this fee for you. How much do you see that you were overcharged? [speaker002:] $15 Thank you [speaker001:] OK, this fee has been removed now. Is there anything else I can help with today? [speaker002:] great. no that will be all [speaker001:] Thank you, have a great day! [speaker001:] Hello there! What can I do for you? [speaker002:] Hello, I would like to put in a complaint because there are serveal items that have been out of stock [speaker001:] Okay, I'm sorry to hear that! One moment, please. Can you please let me know your name so that I can pull up your account? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya, one moment, please. I'm very sorry for this stock problem. What I have done is notified our purchasing department, so that they can do a better job of getting it in in the future. [speaker002:] Ok thank you [speaker001:] Can I help you with anything else today? [speaker002:] that is all [speaker001:] Okay, have a great one! [speaker001:] Hello! How may I help you? [speaker002:] I am checking on the status of my order Order ID 5295456560 [speaker001:] May I have your full name and also your account ID in order to check? [speaker002:] David Williams Account ID XXLTQ91IOB [speaker001:] Would you like to check shipping status? [speaker002:] The payment method seems wrong [speaker001:] What is the shipping status of the order so I may check the payment? [speaker002:] order received [speaker001:] How would you like the new payment method? [speaker002:] I would like a new payment method [speaker001:] What is your desired payment method? Credit, Debit etc. [speaker002:] credit [speaker001:] There you go, anything else today? [speaker002:] nope all good [speaker001:] Have a great day! [speaker001:] Hi. How can I assist you today? [speaker002:] Whenever I try to search for anything it just gets stuck and I just see the spinning wheel. [speaker001:] That has happened often today. Bear with me, I have a few ideas to help you fix it! [speaker002:] Ok [speaker001:] First, please try logging out and then back in. [speaker002:] Ok, just a sec I did it, but it didn't help. [speaker001:] Next, can you please try clearing your cookies? [speaker002:] Okay I'll try That seemed to do it thanks a lot [speaker001:] Great! I am glad it worked. Can I help with anything else? [speaker002:] No that's all I needed thank you [speaker001:] Have a wonderful night. [speaker001:] Hello, how may I help you today? [speaker002:] My cart is not updating when I add items? [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can you please try refreshing the web page and adding the item again? [speaker002:] no, didn't work [speaker001:] Can you please try logging out of your account and logging back in? I am sorry for the inconvenience. [speaker002:] Genius! It worked, thank you very much. [speaker001:] Great. I am glad that we were able to resolve your issue. Thank you for your patience. Is there anything else I can help you with today? [speaker002:] Thanks again [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I'm having an issue related to shipping, the price for it just seems really high. [speaker001:] Okay, let me see what I can do for you. What seems to be the problem with the shipping cost? [speaker002:] its almost 15$ it was supposed to have been closer to 5 [speaker001:] And you'd like to get the fee refunded or waived? [speaker002:] if possible yes [speaker001:] Or something else? Regardless can I have your full name? [speaker002:] David Williams [speaker001:] And your username, email, and order ID? [speaker002:] davidwilliams617 davidwilliams617@email.com 0902260100 [speaker001:] Okay and what's the shipping status of your order? [speaker002:] In Transit [speaker001:] Okay I can waive the fees on that for you if you'd like? [speaker002:] if you could [speaker001:] And it's done! Is there anything else I can do for you today? [speaker002:] no that was all [speaker001:] Then have a nice day! [speaker001:] I signed up for a premium subscription but I was wondering if I can get an extension because I can't pay just yet. [speaker002:] Hello, I will do my best to try to help you. [speaker001:] I really want to keep my subscription so if I could just get a bit more time it would really help. [speaker002:] What is your name. [speaker001:] Norman Bouchard [speaker002:] You are currently late on payment. You owe $55. Your subscription is currently inactive. [speaker001:] That is what I was asking about. Is there any way I can get an extension so I can keep my subscription? I only need a little more time. [speaker002:] Can I have your account ID and your order ID? [speaker001:] Account ID: SSZCHUICHT Order ID: 3145760369 [speaker002:] Do you know your membership level? [speaker001:] Yes, guest. [speaker002:] Thank you. I'm sorry, guests cannot currently receive an extension. [speaker001:] I understand you can't do anything, can I talk to a manager please? [speaker002:] If you would like to give me your phone number, I can have my manager give you a call. [speaker001:] Yes, that would be great. 165-3163 [speaker002:] Thank you. A manager will get in contact with you shortly. Is there anything else I can help yo with? [speaker001:] No, that is all that I need right now. [speaker002:] Have a nice rest of the day. [speaker001:] good afternoon, how can I help you? [speaker002:] Hi I was wondering what the price is of overnight shipping? I need to buy some clothes ASAP [speaker001:] sure, one moment please. ok, the price will vary depending on the weight of your purchase we have three price variants and it goes as follows: the rate is $39.99 for items of 5 pounds or less, $54.99 for items of 10 pounds or less, and $69.99 for all other items. if you have a question can you let me know [speaker002:] Ah okay, so it depends on the weight. Do you guys ship overseas or only in the US? [speaker001:] only for the US, sorry [speaker002:] Oh okay. Well thanks for the help! [speaker001:] hopefully in the future we can expand not problem have a nice day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi [speaker001:] Hello:] [speaker002:] I recently made an order but i need to change my shipping address [speaker001:] Sure! So are you looking for me to change the address in your account? [speaker002:] yes [speaker001:] No problem! May I have your full name? [speaker002:] Chloe Zhang [speaker001:] Thank you. Can I get the street address that is currently on your account? [speaker002:] 1816 Woodshore St La Fayette, TX 97950 [speaker001:] Now may have your telephone number and PIN? [speaker002:] 363-0636 i do not know my pin [speaker001:] No problem. What about your username or email address? Either one is fine. [speaker002:] chloez37 chloez37@email.com [speaker001:] I'm sorry, it's having an issue verifying your identity. Can I get your account ID and order ID? [speaker002:] Acc ID: THTBTSQLJT Order Id would be 9184078595 [speaker001:] Thanks! Now what is the address you would like to be on your account instead? [speaker002:] 1900 Woodshore St La Fayette, TX 97950 just down the street from my old address [speaker001:] Wonderful! I have updated your account with your new address. I appreciate your patience. Is there anything else I can do for you? [speaker002:] nope thats all thanks! [speaker001:] You're welcome! Have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] I want to add an item to my existing order, I forgot to add it earlier [speaker001:] No worries. Let me see what I can do. Can I have your full name? [speaker002:] Norman Bouchard [speaker001:] And your account and order ID's? [speaker002:] Order ID: 3783720205 Account ID: EUIKJCB3NA [speaker001:] Okay, what's the shipping status of your item? [speaker002:] Shipping Status: Out for Delivery [speaker001:] Can I ask your membership level then? [speaker002:] Bronze [speaker001:] I'm sorry to say this, but since the order has already left our warehouses I can't add anything to the order [speaker002:] Oh no. That's too bad [speaker001:] And since you're only a Bronze member I can't make a new order for you. So there's not much I can do. Again sorry. [speaker002:] Well thanks for trying [speaker001:] No worries. Anything else I can do for you? [speaker002:] That's all thanks [speaker001:] Well then have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I have been trying to shop but every time I search for an item, there are no results being returned I do not understand what is happening and it is very frustrating [speaker001:] I'm sorry to hear about that, I will do my best to try to help. [speaker002:] Thank you [speaker001:] There are several solutions that have worked for other customers that we can try going through. First, have you tried logging out of your account and back in? [speaker002:] Yes I have. That did not help [speaker001:] Have you tried clearing the cookies in your browser? You can clear them by going to Settings and then selecting "More Details". [speaker002:] Let me try that It worked. Thank you [speaker001:] I'm glad to hear that! Is there anything else I can help you with? [speaker002:] That is all. Thank you [speaker001:] Great, have a nice day! [speaker001:] Hello. How may I assist you today? [speaker002:] I'm thinking about buying a Guess jacket, but I was hoping to find out if it shrinks when washed. [speaker001:] Sure. [speaker002:] Thank you [speaker001:] Our jackets are made of high quality and do not shrink. However, you want to ensure that you don't overdry it. We suggest drying it on the line, or on low heat. [speaker002:] Great, thank you!! [speaker001:] You're welcome. Can I help with anything else? [speaker002:] No, that was it!! [speaker001:] Excellent. Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi, I seem to of misplaced my password can you help me [speaker001:] Let me help you with that. Do you still have your username? [speaker002:] That i do! It's albertsanders582 [speaker001:] Ok Could I have your full name or account id? [speaker002:] My Name is Albert Sanders [speaker001:] Thank you [speaker002:] Thank you for helping me [speaker001:] Do you have your pin available or would you like to answer your security question? You are welcome [speaker002:] I'm tryin to buy my daughter a new coat:] i have my pin. 80534 [speaker001:] How nice. I cannot retrieve your old password but I did create a new password for you, it is ovu8yhdeqt You should be able to use it to access your account again' [speaker002:] Oh wonderful, that will work for now then! [speaker001:] Can I help you with anything else? [speaker002:] No thanks, have a nice day [speaker001:] Have a good night [speaker001:] Hi how can I help you [speaker002:] hi there, i want to pay my subscription fee so i can keep my annual subscription active [speaker001:] No problem Can I get your full name [speaker002:] Rodriguez Domingo [speaker001:] and your account id and order id. Can I get your account id and order id please? [speaker002:] Sure, my account id is LH7T6KRUHZ my order id is 5232526775 [speaker001:] Thanks. Do you want to do the full year amount of $99? [speaker002:] yes please [speaker001:] Do you have a card to use today or should I use the card on file? [speaker002:] the card on file would be great [speaker001:] OK, you're all set for another year Anything else today? [speaker002:] that's all, thank you! [speaker001:] Have a nice day [speaker001:] Hi i need to change my shipping details i wont be there [speaker002:] sure What is your name or account id? [speaker001:] V9CUIFUCNR [speaker002:] What is the shipping status? [speaker001:] it in transit but that is the wrong shoe I must have clicked it without realizing [speaker002:] Thanks, What is your username, email and order id? [speaker001:] 2508477909 order id chloez54 chloez54@email.com Can you cancel? [speaker002:] Sure, order has been canceled Do you need anything else? [speaker001:] Hello, how can I help you? [speaker002:] A little confused My wife told me that my subscription has been removed from my account. Can you check that, and if it has, can you put it back because I still want it. [speaker001:] I'm sorry to hear that. Can I please have your name and account number? [speaker002:] Rodriguez Domingo # 6785940387 [speaker001:] Thanks, Mr. Domingo...can I have your order number? [speaker002:] 56748392 [speaker001:] Mr. Domingo, I'm showing an amount due of $20. [speaker002:] seriously? I just bought it two months ago and it is a years subscription [speaker001:] Yes, $20 is due today. Here is a link for you to review your account. [speaker002:] That is not right, I have the receipt somewhere I am not paying twice. Can I speak to your manager? Hello? [speaker001:] Hello, I'm not showing a payment on your account. Sorry, would you like to look back at your records and call me back? [speaker002:] I will find the receipt and call back [speaker001:] Sorry about that, is there anything else I can do for you? [speaker001:] Hello, how may I help you? [speaker002:] Hi. I would like to know the shipping status of my order because I haven't received my pacakge. [speaker001:] Okay, may I have your full name? [speaker002:] Norman Bouchard [speaker001:] Thank you, have you been waiting long? [speaker002:] No. I've just came in. [speaker001:] Okay, I will need your username, email, and order ID to check the purchase [speaker002:] nb987932, nb987932@email.com, 6403728262 [speaker001:] How long have you been waiting for the package? [speaker002:] I've been waiting 5 days. [speaker001:] I'm so sorry for that, if you have been waiting for less than a week the system can sometimes accidentally mark it as delivered, even though the package will arrive shortly. [speaker002:] Ah, okay. So what should I do? Continue waiting a bit longer? [speaker001:] Yes, please just wait a little longer and contact us if it doesn't come in two days. [speaker002:] Ok. Thank you. [speaker001:] Thank you for your patience and have a nice day. [speaker001:] Hello. How may I assist you today? [speaker002:] Hello, I want to return an item. It's too big for me. [speaker001:] What's your name? [speaker002:] Norman Bouchard [speaker001:] Can I have your username, email address, and order ID please? Can I have your username, email address, and order ID please? [speaker002:] Username is normanbouchard543 Email is normanbouchard543@email.com Order is 5792868550 [speaker001:] What is your membership level Norman? I was able to find your purchase. May I please have your membership level? [speaker002:] Bronze [speaker001:] Thank you. When did you make your purchase? What was the date of your purchase? [speaker002:] March 30, 2020 [speaker001:] Okay, given that it was within our return window [90 days] you will be able to return it. Since I will need to send you a shipping label, can you give me your shipping address please? [speaker002:] 7391 2nd Ave La Fayette, NY 89240 [speaker001:] How would you like to return the item? It can be done by mail, in the store, or at a drop-off center. How would you like to return the item? It can be done by mail, in the store, or at a drop-off center. [speaker002:] Is there a store near me? [speaker001:] I am not sure, you can visit our website to find the nearest store. [speaker002:] Okay, I'll just mail it back. [speaker001:] Okay. I will send you your shipping label now. Is there anything else I can help with? [speaker002:] No, thanks for the help. [speaker001:] Okay then. Thanks for your time. Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hello my name is Joyce Wu and I would like to know more about a product [speaker001:] Sure, what product? [speaker002:] im interested in buying it but would like to know more info first Its a Tommy Hilfiger jacket I would like to know the material and if its water proof [speaker001:] The jacket is made with a synthetic blend of polyester, nylon, and tricot. This will make it wind-proof, but not water-proof. [speaker002:] Ok, i see, does the product have a guarantee [speaker001:] Anyone can make returns within 30 days of purchase [speaker002:] Ok great thanks for the info then I guess I will buy the jacket then [speaker001:] Is there anything else I can do? [speaker002:] I really love it no that would be it thanks a lot have a great day [speaker001:] Have a great day! [speaker001:] HI! i am trying to buy something but every time i try to add it to my cart, it won't work. are you there? [speaker002:] Hi, sorry how can I help you [speaker001:] Items are not adding to my cart [speaker002:] Okay, can you log out and log back in and try again Did that work? [speaker001:] no that didn't seem to work what else can i try? [speaker002:] Can you see if the item you are trying to add is actually out of stock? Is the item in stock still? [speaker001:] yeah, i just checked. it seems to be in stock! [speaker002:] Okay I can make the purchase for you. What item are you trying to buy? [speaker001:] Calvin Kelin Jeans [speaker002:] Can I have the credit card information [speaker001:] you can use the one on file please Name: Albert Sanders [speaker002:] Okay, the purchase has been made for you. Is there anything else I can help you with? [speaker001:] that's all thank you [speaker002:] Have a nice day [speaker001:] Hello, how may I assist you today? [speaker002:] I want to confirm whether my package is in transit [speaker001:] May I have your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] And may I have you account ID and the order ID? [speaker002:] Order ID: 8384473430 Account ID: TRLG9XZIBX [speaker001:] Our system says that the item is currently in transit to you. Do you need to make a change? [speaker002:] No Thank You [speaker001:] Any other concerns I can help you with today? [speaker002:] No [speaker001:] Have a great day. [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi! I am Albert Sanders [speaker001:] Hello Albert! How may I assist you? [speaker002:] I signed up for premium but I got charged twice I don't think I should have been charged twice, can you see? I am a Bronze member [speaker001:] Just to confirm: you were charged twice for your Bronze membership? [speaker002:] yes [speaker001:] I'll be glad to assist you. One moment! [speaker002:] ok thank you [speaker001:] What is your Account ID and Order ID, please? [speaker002:] CLHEV6NKDH 6251610512 [speaker001:] I'm so sorry, Albert. Bronze members are not due a refund in this case. It's not part of our policy. It seems that this was not in fact a company error. [speaker002:] Ok i see. Well thank you for trying anyway [speaker001:] I sincerely apologize for the inconvenience! Is there anything more I may help you with today? [speaker002:] Nope! that will be all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Take care! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi there I got a situation here I lost my phone Now I can't access my acc [speaker001:] Oh my, I'm sorry to hear that. It sounds like you cant access your account because of 2 factor authentication, correct? [speaker002:] You got it [speaker001:] Let's see what I can do to help. Can I please have your Full name please, so i can pull up your account? [speaker002:] Sure, Joseph Banter [speaker001:] Thank you Joseph, and can I have your email please? [speaker002:] email is josephb4@email.com [speaker001:] Thank you Joseph, I just sent you an email for resetting the authentication. [speaker002:] That's wonderfu. I appreciate it. [speaker001:] Here's a link to our guide for best practices under the current security features as well for future reference. [speaker002:] I got it [speaker001:] Was there anything else I can help you with? [speaker002:] Thank you, and have a wonderful day. [speaker001:] You too! [speaker001:] Hello. How can i help you today? [speaker002:] An item i am lookin is out of stock but i would like to get it delievered whenever it is in stock again delivered [speaker001:] Okay So you have one item in particular that you wish to have delivered when it is back in stock? [speaker002:] yes [speaker001:] I'm happy to help with this [speaker002:] great [speaker001:] Can I get your full name and account ID? [speaker002:] Chloe Zhang i dont have my account id on me right now [speaker001:] That's okay I have your account pulled up? What is the item in question called? [speaker002:] Product: Shirt Brand: Guess Amount: $94 [speaker001:] All right I will write up a report and let the purchasing department know I have also back ordered the item for you [speaker002:] Okay, thank you thank you [speaker001:] Can we use the credit card on file? [speaker002:] yes please [speaker001:] All right it will be shipped as soon as it is back in stock anything else I can help with today? [speaker002:] That is. everything [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] hello, how can i help you today [speaker002:] you guys have altered the shipping price on me to the extent that I don't want it at that price anymore [speaker001:] Sorry about that, could i get your full name username email adress and order ID please [speaker002:] Crystal Minh crystalm142 crystalm142@email.com 8857276556 it's out for delivery but I don't want it if I'm really expected to pay so much extra for shipping which was not made clear.. [speaker001:] Okay, and what is the shipping status on your order [speaker002:] out for delivery [speaker001:] Okay since it is out for delivery i can only refund you the cost of the shipping which is $8.00 [speaker002:] I see, for me it said shipping was 38 dollar which is why I was confused that's nearly the price of the jeans [speaker001:] Oh i am sorry about that, I will refund you the other 30 also i did not realize it was above standard price. Is there anything else i can help you with? [speaker002:] ok that's more reasonable that's all thank you for fixing [speaker001:] No problem, have a nice day [speaker001:] Hi! How can I help you today? [speaker002:] HI! I received my boots just now. But apparently there is a stain at the left boot. What are my options? [speaker001:] Oh no, I'm sorry to hear that! I can start a return for you if you'd like. [speaker002:] can I exchange the item? [speaker001:] Sure, but we have to process the return part of it first. Let's start with your full name, username, email address, and order ID, please. [speaker002:] ok Norman Bouchard Username: nbouchard126 Email Address: nbouchard126@email.com Order ID: 3162645600 [speaker001:] And what is your membership level? [speaker002:] bronze [speaker001:] What was the date of purchase? [speaker002:] 2019-10-20 [speaker001:] Okay, since that is outside of the return window, you'll have to have a receipt. Do you have that? [speaker002:] yes [speaker001:] Okay, we can go ahead and process your return. I need your address for the shipping label, please. [speaker002:] 3126 1st Ave Raleigh, NY 99643 [speaker001:] Would you like to process this by mail, in store, or through a drop off center? [speaker002:] by mail please [speaker001:] Okay, your return is in the system. We will also ship out a new item as soon as we see that the return is on its way back to us. Is there anything else I can help you with? [speaker002:] Alright.. Thank you so much That will be all Have a great day. [speaker001:] You're welcome! Have a great day [speaker001:] Hi! Thank you for contacting us today. How may I help you? [speaker002:] Hi, everytime I search the website it says no results found. please help [speaker001:] Sure, I can assist with that. Can you first try to log out and back in [speaker002:] sure hold on that did not work [speaker001:] can you try and search for something different and see if that works [speaker002:] ok Ok, that brought up another item give me a second while I try and search my original item Wow, that actually worked. Thank you [speaker001:] You're Welcome! Anything else I can help with today? [speaker002:] No thank you [speaker001:] Have a great day [speaker001:] Hi, what can I help you with? [speaker002:] hey whats the status on my premium subscription [speaker001:] Can I have your name please? [speaker002:] I want to keep the subscription Joseph Banter [speaker001:] Can I have your account ID and order ID? [speaker002:] KFFTIUQVPT 2094523604 [speaker001:] You do not have an active subscription. If you would like to get it up to date you can pay $14 on your account due tomorrow [speaker002:] yea I'll pay that right now I want to activate my subscription [speaker001:] Okay, would you like me to use the credit card on file? [speaker002:] nice that's it thank [speaker001:] Okay, have a nice day [speaker001:] Hi there, [speaker002:] The shipping cost is too high for me. [speaker001:] Oh no! Lets see what we can do about that. Were you wanting to change your shipping so it does not cost as much? [speaker002:] I would like the fee waivered. [speaker001:] Lets see what I can do for you today. Can I get your full name and Account ID? [speaker002:] Norman Bouchard [speaker001:] Thanks Norman. To look up this purchase I'll need your username, email address and Order ID. [speaker002:] normanb1,normanb1@email.com,0709441412 [speaker001:] Norman, do you have the shipping status of this purchase? [speaker002:] Out for Delivery [speaker001:] I would be happy to credit you $8.00 for this shipping. [speaker002:] ok [speaker001:] I hope that helps! Is there anything else I can do for your today? [speaker002:] no [speaker001:] Thanks Norman. You have a great weekend! [speaker001:] Hi [speaker002:] Hi how cna i help you today [speaker001:] I have an issue with this Guess shirt on your site [speaker002:] what's wrong? [speaker001:] I am considering buying it, but I saw it for way cheaper on another shopping site What's going on???? This is so frustrating [speaker002:] Sure what is your name [speaker001:] Your site is charging $49 and I saw it on the other site for 30 Joseph Banter Is there anything you can do? [speaker002:] What is your accound id and order id [speaker001:] I don't want to pay more ZTKZBRVJK1 8585175282 [speaker002:] unfortunately, our algorithms control pricing and often dynamically change pricing. I can give you a 20% promo will that helo? [speaker001:] I think it would That helps bring down the cost of the shirt [speaker002:] Promo code: UBXQX [speaker001:] I might be able to consider buying it from you guys that way [speaker002:] do you need anything else? [speaker001:] Thank you for the promo No, that was it I'll go buy the shirt now [speaker002:] have a good day [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I'm thinking of buying some stuff and I'm interested in the different memberships I'm wondering specifically how long the premium membership lasts for once you get it. [speaker001:] Sure, I will be happy to answer that for you. Once you get the membership, you get it for the rest of the year you earned it and then the next full calendar year. [speaker002:] Ok great, so if I sgned up for that today, it would be good from today until the end of next year? [speaker001:] We calculate it at the beginning of the month. So, say if you earned your membership on July 23, it would start on August 1 and then last until the end of the next year. [speaker002:] Oh, ok. Good to know. [speaker001:] We're so happy you're interested in a membership with us. Is there anything else I may assist with today? [speaker002:] Nope, that was it. Thank you so much you have been very helpful. [speaker001:] You're so welcome. Have a wonderful rest of the day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi! I want to make sure I items that are going to be delivered are the ones that I ordered I received an email that said something completely different [speaker001:] Let me find out for you. Are there items missing from the email or added on? [speaker002:] It does not list anything that I ordered. I really just want to check the status of my shipment and make sure everything is ok [speaker001:] Ok Could I have your full name or account id? [speaker002:] Joseph Banter OQSP6MYRT1 [speaker001:] Could I also have your order id? [speaker002:] 0509593000 [speaker001:] Thank you [speaker002:] you're welcome [speaker001:] So what question do you have about your order? Is the date wrong? The address wrong? Is there a different in price? [speaker002:] are the items in my shipment correct. The email sayings I am getting something completely different [speaker001:] The items, okay. The items do not look correct, so we will have to change the items. Let me update your order with the correct items. [speaker002:] Ok thank you [speaker001:] Can I help you with anything else? [speaker002:] No thank you [speaker001:] Have a good day. [speaker001:] Hi, how can I help you? [speaker002:] Hello, I recently moved and need to update my shipping address. [speaker001:] ok, I can help with that. Can I have your full name or Account ID please? [speaker002:] David Williams, YWHBVAUR0I [speaker001:] Can I have the current address on the account [speaker002:] 7070 Circle Drive La Fayette, TX 28 [speaker001:] I will need a few items of info to verify your identity [speaker002:] Sure [speaker001:] Do you have your Zipcode, telephone and email [speaker002:] 298-4575, dw980857@email.com [speaker001:] I can also use your Order ID, password, PIN or username. I just need 3 [speaker002:] Username dw980857 and my last order was 4336487104 [speaker001:] thx one moment. ok, and what's the new address? [speaker002:] 8080 Square Drive, La Fayette, TX 28 [speaker001:] Ok your account has been updated with the new address and should show on your screen when you log in [speaker002:] Perfect, thanks! [speaker001:] You are welcome! Can I help with anything else? [speaker002:] That's it, thank you. [speaker001:] Have a great day! [speaker001:] Hi, there. How may I help you? [speaker002:] Hi I have a question [speaker001:] Sure. [speaker002:] My wife signed up for the premium subscription but I'm not sure what that exactly does. Can you explain what benefits I get? And how does a subscription get cancelled? [speaker001:] I sure can. Do you know your membership level or do you just want to know about the levels in general? [speaker002:] I'm at guest level [speaker001:] We offer 3 different membership levels: Bronze, Silver, and Gold. All members are invited to the annual holiday extravaganza with open bar and free drinks. [speaker002:] that sounds cool! [speaker001:] You also have free flights from anywhere in the US. Bronze members save on shipping fees and promo codes. Silver members also have the ability to have agents make purchases on their behalf and can cancel an order at any time. Gold members receive all of the aforementioned benefits and receive unlimited refunds. [speaker002:] oh wow ok and what about the premium subscription? [speaker001:] Gold members also receive the benefit of the doubt in all transactions. So our subscriptions are different from member levels. Do you know if your subscription is active right now? [speaker002:] I don't know. Can you check? [speaker001:] Yes I can. Your subscription is active. [speaker002:] ok great if I wanted to cancel it how easy is it to do? [speaker001:] Actually, the system just sent me an update. Your amount of $49 is due 3 days from now. [speaker002:] ok if I don't pay for it, it will just lapse right? I'm not sure if I can pay for it. I've been furloughed. [speaker001:] Correct. I absolutely understand. [speaker002:] ok I'll try to see if I can pay for it but it's good to know maybe the stimulus check will come in in the next couple off days anyway thanks for your help [speaker001:] I hope they do come. It's taking too long! You are welcome. May I help you with anything else? [speaker002:] that's it [speaker001:] Have a wonderful day. [speaker001:] Hi, there. How may I help you? [speaker002:] Hi, I'm trying to check the status of my subscription and find out when the due date is for my fee? [speaker001:] Okay, I can help you with that. What is your name? [speaker002:] Albert Sanders [speaker001:] May I have your Account ID and Order ID? [speaker002:] Account ID: VCTTB8EYJZ Order ID: 6747813132 [speaker001:] Okay, I pulled up your information. Your due date is 3 days from today, it is active, and you owe $20. [speaker002:] Okay then, I'll just pay it later then. [speaker001:] I can send you a link so that you can access your account by yourself in the future. [speaker002:] Alright, sounds good. [speaker001:] Do you have your username to sign in? [speaker002:] Yes, I have my username. [speaker001:] Awesome! Can I help you with anything else? [speaker002:] That was it, thank you for your help! [speaker001:] Have a great day. [speaker001:] How may I help you? [speaker002:] Hi I am having an issue looking for items The search bar is giving me search results that are nothing what I am looking for [speaker001:] i see, so you are having an issue with our website search? i can help with that today may i have your name please? [speaker002:] Joyce Wu [speaker001:] ok joyce, we'll get this fixed. First, try logging out and back into your account, and see if that fixes it [speaker002:] ok hold on no I am still having the same issue [speaker001:] ok, i will write a report notifying our internal team of the issue. now, try clearing your cookies. it should be under browser settings under more details [speaker002:] ok hold on hey that worked! I'm able to find the jacket I wanted [speaker001:] awesome, is there anything else I may assist with today? [speaker002:] that's it thanks [speaker001:] have a good day! [speaker001:] Thank you for contacting AcmeBrands. How can I help you? [speaker002:] Hi, I'm just checking on the status of my refund. [speaker001:] I can help you with that. Could you provide me with your name or account ID so I can pull up your account? [speaker002:] David Williams [speaker001:] Thank you. I'll also need your username, email address and the order ID to locate the refund please. [speaker002:] Email Address: davidwilliams043@email.com Username: davidwilliams043 Order ID: 6508278264 [speaker001:] Your refund that was processed by chat is in progress. Once it's complete, the refund will be applied to the credit card that you used when placing the order. [speaker002:] Great, do you know how long that usually takes? [speaker001:] I can take up to 7 business days but people often see it applied to their accounts sooner. [speaker002:] Thanks for the info. I'll keep and eye out for it. [speaker001:] You're welcome. Is there anything else that I can help you with? [speaker002:] That's all. [speaker001:] Great! Enjoy the rest of your day. [speaker001:] Hi, how may I help you? [speaker002:] Hello! I'm hoping you are able to help me. I have a Silver membership and need a little more time to pay. Can i get an extension? [speaker001:] I can help with that, one moment Can I have your full name or Account ID please? [speaker002:] Joseph Banter 5EF5179DR8 is my account ID if that helps [speaker001:] it does, thank you Can I also have your Order ID? [speaker002:] 9970494894 [speaker001:] Ok, it looks like you can get an extension! Let me set that up for you now [speaker002:] That's great news! I just needed a little more time, you guys are the best [speaker001:] We appreciate you as a loyal customer Ok, you now have an extension Can I help with anything else today? [speaker002:] You just made my day, thank you so much! That's all I needed for now [speaker001:] you're welcome1 have a great day [speaker001:] Good afternoon. [speaker002:] Thanks for contacting AcmeBrands, how can I help you? [speaker001:] I heard online that there may have been a subscription added to my account without me knowing and i'd like to check. [speaker002:] Can I have your name or account ID? [speaker001:] yes, it's Joyce Wu and I don't know my account id [speaker002:] thank you. I'm sorry but I can't verify your identity [speaker001:] so what does that mean [speaker002:] Do you have an account or order ID? [speaker001:] No, don't know any of that, sorry. [speaker002:] I'm sorry, but I'm unable to help Is there anything else I can help you with? [speaker001:] no that's it, thanks [speaker002:] Thanks for contacting us, bye [speaker001:] Hi! How can I help you? [speaker002:] I want to check my account for more information on an order. But I can not access the account because I forgot the password [speaker001:] Sure, I can help with that. I will need your full name and username [speaker002:] Joyce Wu jwu02575 [speaker001:] Okay, I cannot recover the old password but I can generate a new one for you. I just need your PIN or the answer to your security question. [speaker002:] Okay. That will be good too Pin Number: 952340 [speaker001:] duqosi53n3h is your new password. Is there anything else I can help you with today? [speaker002:] No. That will be all. Thanks [speaker001:] Okay, you're welcome. Have a great day! [speaker001:] Can you help me, please? [speaker002:] Hello and welcome to AcmeCorp, how can I help you today? [speaker001:] Norman Bouchard here. I got furloughed due to stupid COVID-19, and I need an extension on my membership. I'm good for it, I promise! And I'm a Gold member too, so c'mon... you know you want to help a dude out. [speaker002:] Yes Norman, sorry about the COVID-19 problems, it's a menace. I'll be happy to look into getting that extension. [speaker001:] Awesome, thank you for your help. [speaker002:] You're welcome. Can I have your account ID and order ID please? [speaker001:] Account ID: PRGIVYGRVC Order ID: 2916461328 [speaker002:] And yes, as you're a gold member, you get a complimentary extension. Thanks for being a member, we value your loyalty. All right, I have taken care of that for you. Is there anything else I can help you with today? [speaker001:] That's it. Thank you! [speaker002:] You're so welcome, have a nice day1 [speaker001:] AcmeBrands, how may I help you? [speaker002:] I ordered the wrong item by accident and would like to change the shipping order. [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Rodriguez Domingo [speaker001:] Could I get your shipping status? [speaker002:] in transit [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] rodriguezdomingo089 rodriguezdomingo089@email.com 4757463938 [speaker001:] Thank you What would you like to change your order to? [speaker002:] I need to cancel it because I ordered the wrong item [speaker001:] Ok. Your order has been changed to cancel the item. Can I help you with anything else? [speaker002:] No, thank you [speaker001:] Have a good day. [speaker001:] Thanks for contacting AcmeBrands! How can I help you today? [speaker002:] Hi, Do you any app for the mobile phones? [speaker001:] I'd be happy to find that information for you, but first could I have your name? [speaker002:] My name is David Williams [speaker001:] Hello, David. We don't currently have a mobile app. Are you having a issue placing an order online? [speaker002:] No, I just want to use a mobile app [speaker001:] I can send the suggestion of adding a mobile application to our management if you would like. [speaker002:] Ok, I will be happy [speaker001:] You're suggestion and request has been sent to our internal team. Is there anything else I can help you with? [speaker002:] No thank you very much [speaker001:] You're welcome. Enjoy the rest of your day. [speaker001:] Hello, how may I help you? [speaker002:] HI I WOULD LIKE TO CHEKC ON THE STAUTS OF MY REFUND [speaker001:] Sure thing, could you give me your name andor account ID? [speaker002:] aLESSANDRO pHOENIX 3128863143 i WOULD LIKE TO ADD Shirt Brand: Guess Amount: $64 [speaker001:] Sure, I can help with that. Can you give me your email address, username, and order ID? [speaker002:] alessandrop734@email.com alessandrop734 3128863143 [speaker001:] Great, I have your purchase pulled up. I will go ahead and record your refund request. [speaker002:] i WOULD ALSO LIKE TO SEE IF I CNA INCLUDE THIS SHIRT CAN [speaker001:] You certainly can. I'll go ahead and add that to your refund right now. [speaker002:] GIESS SHIRT AMOUNHT 64 DOLLARS GUESS SHIRT OK GEAT tHANK YOU!! [speaker001:] Thank you, one second while I enter it into the system. [speaker002:] OK OK THANK YOU [speaker001:] All done, is there anything else I can help you with? [speaker002:] NO THATS IT THANK YOU [speaker001:] Great, thanks and have a nice day! [speaker001:] Hello! How may I help you today? [speaker002:] Hi [speaker001:] Hello, may I help you with anything today? [speaker002:] Yes, I ordered a product on this site but it was very low price in other sites really it was overpriced [speaker001:] Alright, may I have your full-name to look up your account while I fix this issue? [speaker002:] Chloe Zhang Guest [speaker001:] Alright, Chloe. May I have your Account ID and Order ID to see the order? [speaker002:] NDSHDIHJ&F NDSHDIHJ7F this one is correct [speaker001:] Thanks, just need the account ID. [speaker002:] This is the account id Thank you Thank you for your help [speaker001:] Then I need the Order ID, Chloe. [speaker002:] 8776226445 [speaker001:] Thank you! It looks like I am to tell you, that our pricing algorithms will change our website and I cannot alter them. Very sorry. [speaker002:] Ok Thank you [speaker001:] No problem, anything else I can help you with? [speaker002:] No Bye [speaker001:] Have a great day! [speaker001:] Hello [speaker002:] hello [speaker001:] How can I help you? [speaker002:] so i wanted to log into my account but i seem to have forgotten my password: [ [speaker001:] I would love to help you with that. Could I have your username? [speaker002:] i don't seem to have a username just a pin number [speaker001:] Ok lets recover your user name. Can I have your full name? Address? [speaker002:] Crystal Minh 4138 1st Ave Monterey, NY 25366 [speaker001:] And phone or email? [speaker002:] 507-9798 [speaker001:] Thank you Could I have your pin number? [speaker002:] 427978 oh great [speaker001:] Your new password is ycjrt9zxuvc [speaker002:] awesome, thanks so much [speaker001:] You are welcome. Is there anything else I can help you with? [speaker002:] no, that's it for now thanks again [speaker001:] Have a nice day. [speaker001:] Thank you for contacting AcmeBrands. How can I help you? [speaker002:] I subscription was removed from my account even though I did not want it to be [speaker001:] I apologize for the error. I can correct that for you. Could you provide me with your name and account ID? [speaker002:] I do not have my account id with me right now [speaker001:] That's okay. I can find it with your full name. [speaker002:] Rodriguez Domingo [speaker001:] How did you find out that your subscription was removed? [speaker002:] I heard some news [speaker001:] Give me a moment to check your account. [speaker002:] Okay [speaker001:] There was a mistake. Your subscription has not been removed from your account. I'm sure this is a misunderstand with the news that you received. [speaker002:] Okay so my subscription is all good, right? [speaker001:] Yes, you can check your active subscription from your online account. You can check now. [speaker002:] Okay thank you for clearing up that confusion [speaker001:] You're welcome. Is there anything else that I can help you with? [speaker002:] That is everything, thank you for your help [speaker001:] Great! Have a great day. [speaker001:] Hello, how can i help you todau [speaker002:] Hi I'd like to check on my order. I never received my package! [speaker001:] Okay sure, could i get your full name username email adress and order ID please [speaker002:] My username is cm667362 and my email address is cm667362@email.com The order ID is 8337482130 [speaker001:] Okay, and how many days has it been since you placed the order [speaker002:] Well I ordered on February 27, so over 2 months now Well, like a month and a half [speaker001:] Okay, i will have a new order shipped to you then. Could i get your adress please [speaker002:] Sure, it's 8814 Brushwick Dr Jacksonville, CA 77397 [speaker001:] Okay i have put in an order for the item and it will be shipped to you arriving in about 5 days. Is there anything else i can help you with [speaker002:] Ok great No that was it, thanks very much [speaker001:] Have a good day [speaker001:] Hello. How can i help you today? [speaker002:] I got an email followup to my order and it had the worng address on it. [speaker001:] Oh no I'm sorry to hear that. So you ordered an item but the email showed a different address? [speaker002:] Exactly! I want to make sure it doesn't get shipped to my neighbor by accident. [speaker001:] Can I get your full name and account ID? [speaker002:] Albert Sanders 6VGOCOFBJB [speaker001:] Can I get your username, email, and order ID? [speaker002:] as674660 as674660@email.com 5178574304 [speaker001:] Okay I've looked into it and the email is incorrect It was sent in error The order is shipping to the correct address. [speaker002:] That's the second time that's happened to me. You guys really need to fix that. [speaker001:] I'll file a report and have someone look into it for you Is there anything else I can do for you today? [speaker002:] That's it. [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hello my name is Norman Bouchard and I would like to check the status of an order specifically the payment method is wrong [speaker001:] OK Norman, I can help. [speaker002:] Ok thanks [speaker001:] OK, I have pulled up your account. I will now need your order Id and account id [speaker002:] ok so my Account ID: CWHSW1OTD1 and my Order ID: 5315626406 [speaker001:] Thanks. I have verified your ID What is the shipping status? [speaker002:] it says its delivered [speaker001:] The new payment method will only apply to future orders since it was delivered. Do you want to proceed? [speaker002:] Yeah thats ok, I guess its too late for this order lets proceed. [speaker001:] OK. What payment method would you like to use? [speaker002:] Credit card [speaker001:] Very good. I have updated your account. You are all set. Anything else, Norman? [speaker001:] Hello [speaker002:] I want to make sure that the items shipped are the ones I bought because I got an email notification implying otherwise. [speaker001:] Give me your full name [speaker002:] Name: Albert Sanders [speaker001:] I need your account id, order id, username and email address [speaker002:] Account ID: UJEZ8GLFHV, Order ID: 1135512314, Username: as589242, Email Address: as589242@email.com [speaker001:] Identity verified Now I will validate your purchase. Now I will check my system for your order status. Something is obvious wrong with the order I will update it now. Your order has been updated. You will receive the right items [speaker002:] Okay [speaker001:] Will this be all for today [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi. I need to check on a shipping issue. The shipping i paid seemed way too high. [speaker001:] OK. let me check for you. One moment. What were you looking for me to do regarding the shipping costs? [speaker002:] It just seemed to high for me on order number 8893757749. Is there a way to get some of that shipping refunded? [speaker001:] I can certainly try. May I have your full name or account ID [speaker002:] yes it's Norman Bouchard and my account ID is PNZLFSW0OU [speaker001:] Thanks. May I have your username, email address, and order ID [speaker002:] my email address is nbouchard735@email.com and i already gave my order id above [speaker001:] Thanks. I just need the username [speaker002:] it's nbouchard735 [speaker001:] I have validated that, thanks What is the shipping status? [speaker002:] it says in transit [speaker001:] OK. Thank you for being a valued customer. I went ahead and waived the shipping fee. Anything else? [speaker001:] Hi, how can I help you? [speaker002:] I would like to check on my order status online but lost the phone that was needed for the two factor authentication [speaker001:] Okay, can I have your name please? [speaker002:] Chloe Zhang [speaker001:] Do you have your pin number? [speaker002:] 7432 [speaker001:] Thank you, I am sending an email to the one on file to reset the account. [speaker002:] Ok. Thank you [speaker001:] Is there anything else I can help you with? [speaker002:] That is all. [speaker001:] Have a nice day [speaker001:] Hi, how can I help you? [speaker002:] Wow. I can't believe how slow your website is running. I can't use it because it is so slow. [speaker001:] That sounds frustrating I should be able to help [speaker002:] Great. It is frustrating. [speaker001:] Ok, first I will notify our website team so they can get to work on it. Next, can you try closing other tabs in your browser and let me know if that helps with the issue? [speaker002:] OK. I tried that. It did not help. [speaker001:] Ok, thanks Can you log out of your account and then log back in? This will often fix the problem [speaker002:] I did that also. It did not fix the problem. [speaker001:] ok Can you try visiting another website and then coming back to our website? [speaker002:] I just tried that. It worked. The website is much faster. [speaker001:] Great! Can I help with anything else today? [speaker002:] No, that is all. Thank you. [speaker001:] You're welcome, have a great day [speaker001:] Hi [speaker002:] Hello, how can I help you? [speaker001:] I want to check the status of my account Because I have a shipping question [speaker002:] What is you question? And may I have your full name and account ID? [speaker001:] I'm David Williams I want to know if my account includes free shipping from out of country [speaker002:] Yes, your account does include free international shipping. I can send you a link to an FAQ with information about our subscriptions. https:www.acmebrands.comfaqsubscription Is there anything else I can help you with today? [speaker001:] Okay Thanks That will be all [speaker002:] Have a great day. [speaker001:] how can i help you today [speaker002:] I'm waiting on a package I think should have gotten here by now just looked it up and it's been 9 days now [speaker001:] i see so you are inquiring about the status of your shipment today? [speaker002:] I suppose so never got the boots I ordered [speaker001:] i can assist with that may i have your full name to pull up your account? [speaker002:] Rodriguez Domingo [speaker001:] also, may i have your account and order id to pull up the shipment [speaker002:] the order id is 2801325875 and I'm agqmtmm2be [speaker001:] thank you i will also need the following:username and email adress [speaker002:] rd952165 rd952165@email.com [speaker001:] Sijnce it has been over a week since shipment, we can reship your order i just need your full adress, and the item names in question [speaker002:] how long should that take 6687 Circle Drive Monterey, WA 72126 michael kors boots and tommy hilfiger jacket [speaker001:] It should be there within a few days is there anything else i can assist with? [speaker002:] ok good, figured it wasn't going to get here that's all thanks [speaker001:] have a good one [speaker001:] Hello, how can I help you today? [speaker002:] Hey, I forgot my password! [speaker001:] Glad to help. May I have your full name please? [speaker002:] Thanks, Joyce Wu [speaker001:] thanks Joyce. Can I also have your username? [speaker002:] It's joycew10 [speaker001:] I will generate a new password for you. But I need to have your PIN number first. [speaker002:] My pin is 967643 [speaker001:] The new password is 63uc6q19pdm. [speaker002:] Ok noted. Thank you. [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] That's it. [speaker001:] Have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] I think I got charged twice for my subscription. Can you refund one of the bills? [speaker001:] Okay, can I have your full name, account ID, and order ID? [speaker002:] My name is Joyce Wu. I'm a Silver member and this is ridiculous! This has never happened before. My account ID is KYLEYDS1QO and my order is 8183202233 [speaker001:] I understand and I'm very sorry this has happened to you Ms. Wu. How much extra were you charged? [speaker002:] I don't know. It was whatever the subscription charge is. I think 99 dollars. [speaker001:] I'm afraid that as a Silver member, you can only get a refund if the wrong charge was less than $10. Company policy. [speaker002:] I need to speak to a manager. Now. [speaker001:] I'm afraid that won't be possible at the moment as they are all currently tied up. If you still need help, please contact us back at a later time. [speaker002:] Okay. What time will they be available? [speaker001:] A manager will be assigned to your case and can be contacted at 1:00 PM [speaker002:] Okay. Thank you. [speaker001:] I'm very sorry for the inconvenience, thank you for your patience. Have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I am having a problem with my account. [speaker001:] What is the problem specifically? [speaker002:] I cannot get into my account because I forgot my username. [speaker001:] May I have your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] I can generate a new, temporary username for you but I will need some additional information. [speaker002:] ok [speaker001:] May I have your zip code, phone number, and an e-mail address? [speaker002:] 94582 940-476-5715 aphoenix@gmail.com [speaker001:] Hmmm, I am unable to verify your identity using that information. Is it all correct? [speaker002:] Maybe you could just try the phone number 940-476-5715 [speaker001:] My apologies but I am still unable to verify your identity. There may be an error with the system so I suggest you try again in a little while. [speaker001:] Hi. How can I help you? Can I have your full name? [speaker002:] the website is running to slow to use, is there a way to fix this? Crystal Minh [speaker001:] Ok Crystal. I will write up a report and send it to the website team. I'm certain there will be an improvement soon. I apologise for the inconvenience. [speaker002:] thats ok [speaker001:] In the meantime, you can try logging out of your account then back in. Also, try visiting other websites. If they are also slow, the problem may be with your internet connection [speaker002:] I tried those but that but it didn't help [speaker001:] You may also want to try closing all your other tabs and programs which may be slowing your connection up If that soesnt help I can help you make your purchase [speaker002:] I logged out and in again and it is working now [speaker001:] thats great! is there anything else I can help with? [speaker002:] no thankyou [speaker001:] ok. bye Crystal! [speaker001:] Hello, how can I help you today? [speaker002:] Hi. I need to do a return. I got the wrong size. [speaker001:] Okay, can I have your full name? [speaker002:] yes it's David Williams [speaker001:] And your username, email, and order ID? [speaker002:] my user name is dw163389, email is dw163389@email.com and the order id is 3469133153 [speaker001:] Okay, and may I ask your membership level? [speaker002:] yes, it's silver [speaker001:] Okay, when did you make the purchase? [speaker002:] on 326 [speaker001:] Of 2020? [speaker002:] yes [speaker001:] Okay, I can go ahead with the return for you then, [speaker002:] ok thank you [speaker001:] Can I have your full address? [speaker002:] yes its 0331 1st ave jacksonville, MI 64 64936 [speaker001:] And would you like to process this by mail, in store, or at one of our drop off stations? [speaker002:] mail is fine [speaker001:] Okay, everything is done on my end. Everything else will be in the email you'll be getting. Is there anything else I can do for you? [speaker002:] no that's it [speaker001:] Then have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi I wanted to check the shipping status of my package I have been waiting for 5 days but I have still not received it [speaker001:] Okay, let me check on that for you. [speaker002:] Thanks [speaker001:] Could I get your name or account ID please? [speaker002:] Alessandro Phoenix [speaker001:] Please let me have your account ID and order ID. [speaker002:] Account ID: D6GQLLSOZ1 Order ID: 1237535775 [speaker001:] Thank you. Can I get your username and email? [speaker002:] alessandrophoenix924 alessandrophoenix924@email.com [speaker001:] Thanks. Do you have any specific questions at this time? [speaker002:] Yes. I would like you to resend the order please I have not received it and it has been a few days already [speaker001:] Please hold. You said that you've already been waiting five days right? [speaker002:] yes thats correct [speaker001:] Orders of less than a week can sometimes be marked as delivered but still take a couple of says to get there. Your order is probably just taking a bit longer than usual and will be there soon. [speaker002:] Would you know how long? [speaker001:] Probably just a couple of days now. [speaker002:] Okay. Thanks [speaker001:] Can I help out with anything else? [speaker002:] That is all. Thank you [speaker001:] Have a nice day. [speaker001:] Hi! Thanks for contacting support. How can I help you today? [speaker002:] I think you have the wrong phone number listed on my account and I'd like to correct it. [speaker001:] I can help you with that, just one moment. [speaker002:] great [speaker001:] May I get your Full Name. [speaker002:] Albert Sanders [speaker001:] What is the correct number? [speaker002:] My phone number should be 136 876 2422 [speaker001:] okay. Can I get your zip code? [speaker002:] 29353 [speaker001:] And your username, please? [speaker002:] i think it is albertsanders830 [speaker001:] Hmm, that user ID did not work, can you give me your email address? [speaker002:] sure its albertsanders830@email.com [speaker001:] Do you have pin number for this account? [speaker002:] lets see... 588338 should work [speaker001:] Do you have any old Order ID's? [speaker002:] the only one i have is 7642836591 [speaker001:] Perfect! [speaker002:] is the phone number changed now? [speaker001:] Yes. [speaker002:] great. [speaker001:] Everything is updated now. Is there anything else today? [speaker002:] no that's all I needed. [speaker001:] Have a great day! [speaker001:] hello [speaker002:] hello I want to know more about a product Product: boots Brand: Guess [speaker001:] Which product? What do you want to know about it? [speaker002:] I already told you what the product is, I want to know if it comes with a warranty [speaker001:] Ok. Give me a moment to check. Products from our store are warranted to be free of defects in material and workmanship for 12 months from the date of purchase. This is our expression of our confidence in the materials used. [speaker002:] great, thank you [speaker001:] Is there any other thing I can help you with? [speaker001:] Hello, how may I help you today? [speaker002:] Yes i"m a little upset today. I'm trying to use my promo code is being declared as invalid [speaker001:] I am so sorry to hear that. Let me look into that for you. One moment please. [speaker002:] ok, thanks [speaker001:] Can you please tell me your full name or account ID? [speaker002:] Sanya Afzal and my account id is DF456FG [speaker001:] Can you please tell me when you received this promotion code? [speaker002:] 8 days ago [speaker001:] Thank you. Please give me a moment to check with the system. [speaker002:] ok [speaker001:] I apologize. There seems to be an issue with this promotion code. I will generate a new one for you. [speaker002:] okay, great! thank you [speaker001:] Your new promotion code is AHFF2 [speaker002:] thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] that will be all [speaker001:] Thank you. Have a great day! [speaker001:] Hi, how may I help you? [speaker002:] Hello, I am a hard to fit size, so I need to know about your return policy [speaker001:] Ok I can help You want to return something? [speaker002:] I am sure I will want to eventually, but for now, I need to understand your return policy because I am hard to fit. [speaker001:] Ok, I can explain our return policy to you. [speaker002:] Thank you, please do. [speaker001:] Ok, one moment please. Do you know what your membership level is? [speaker002:] Yes, my bad, I am Bronze [speaker001:] ok, great Bronze members are allowed to return all items purchased within 90 days. As your mmebership increases so do your return benefits Our gold members have unlimited returns [speaker002:] Is there a charge for shipping the items back [speaker001:] No, no charge. We give you the shipping label and you just have to print it out [speaker002:] ok, thank you very much [speaker001:] Your welcome Can I help you with anything else today? [speaker002:] no, that will do it for now [speaker001:] Ok, have a great day! [speaker002:] you too [speaker001:] Godd bye [speaker001:] Hello, how may I help you today? [speaker002:] The website is running really slow for me today. I wanted to see if you guys were having problems or had any suggestions to help. [speaker001:] I am so sorry about the slow speed you are experiencing with our website. Can you please try logging out of your account and logging back in? [speaker002:] sorry that did not work [speaker001:] Ok Can you please try visiting amazon.com and see if it loads slowly too? [speaker002:] It just seems to be your site [speaker001:] I apologize for the inconvenience, but can you please try closing all other tabs on your browser and closing any programs running in the background? [speaker002:] Give me just a minute Okay that seems to have helped it [speaker001:] That's great to hear. I will still write up a report to our website team so that they can improve the website. [speaker002:] Thank you! [speaker001:] Is there anything else I can help you with today? [speaker002:] I think that is all [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how can i help you [speaker002:] Hi, I have the gold member level. I'm trying to find out when my annual fee is due? [speaker001:] I will be happy to help you with that. can i get your full name [speaker002:] Joyce Wu [speaker001:] Okay now can I get account id and order id so i can verify identity [speaker002:] Account ID: 0RPW8RAK3M Order ID: 5487983071 [speaker001:] Okay, everything looks good. Your due date is actually tomorrow. [speaker002:] Ok, can I pay the fee today? [speaker001:] sure how much of it would you like to pay? [speaker002:] I would like to pay the entire annual fee, please. [speaker001:] Do you have a credit card number or should i use the one on file? [speaker002:] Use the one on file, please. [speaker001:] Okay, I have renewed your subscription. Can i help you with anything else. [speaker002:] Thanks. That's all I need today. [speaker001:] have a great day [speaker001:] Hello, I am a little upset that an item I want always seems to be out of stock [speaker002:] I'm sorry about that! Can I have your full name or account ID so I can pull up your account? [speaker001:] Joseph Banter [speaker002:] Which item is it that you want? [speaker001:] Michael Kors Jeans [speaker002:] I'll write up a report for our purchasing department about this. Hopefully they can do better in the future. [speaker001:] Thank you [speaker002:] Is there anything else I can do for you? [speaker001:] That is it [speaker002:] Thank you, have a great day! [speaker001:] Hi my name is Chloe Zhang [speaker002:] Hello, how can i help you today [speaker001:] I wanted to see where my order is, I can't check on my account I forget my password [speaker002:] Okay let me help you with that, could i get your full name and username please [speaker001:] Chloe Zhang I do not have username but I have a Phone Number: 192-7295 [speaker002:] Okay lets get that first, could i get your zip code and email adress [speaker001:] 3579 no email [speaker002:] Okay your username is czhang1. qippapz6hmn here is your temporary password Is there anything else i can do for you? [speaker001:] ok perfect that is all [speaker002:] Okay, have a great day [speaker001:] Hello, and thanks for choosing AcmeBrands! How can I assist you today? [speaker002:] Hi there, I noticed that my delivery address is wrong I wanted to change it [speaker001:] Okay, I'd be more than happy to try to fix that for you. [speaker002:] Great [speaker001:] Can I please get your full name or account ID, so that I can pull up your information? [speaker002:] Yes, my name is Chloe Zhang [speaker001:] Thank you, Chloe, pulling up your account now. Can you please tell me what the current address on file is? [speaker002:] It's 4290 Woodshore St Newark, MI 81035 [speaker001:] Got it, thanks. I'll need to verify your identity before we can proceed. Can you please provide for me your phone number, Zip code, and email address? [speaker002:] You have my zip code already phone is 637 722 1345 email is chloez84@email.com [speaker001:] Right, I apologize. Thank you. Do you have your PIN number handy? [speaker002:] Yes, it's 930805 [speaker001:] Got it, sorry about the wait! What is the new address you would like to use? [speaker002:] No problem I just need it changed to 4390 Woodshore St [speaker001:] Done! Can I help you with anything else today? [speaker002:] No, that's all [speaker001:] Okay, have a great day, Chloe! [speaker001:] Hello! How may I help you today? [speaker002:] Hi, I am still waiting for a mistaken charge on my bill to be reversed I already returned it! [speaker001:] Oh no, let me fix that for you [speaker002:] thanks! [speaker001:] Can I have your full name, account id, and order ID please [speaker002:] David WIlliams order id 5508052061 don't know my account, sorry [speaker001:] Hm. I can't do anything without your account ID [speaker002:] i know my username. will that help? davidw85 [speaker001:] That's ok. I was able to override it in the system Are you by chance a gold or silver member? [speaker002:] nope not any kind of member [speaker001:] I'm sorry, but the system is showing that you were charged the appropriate amount [speaker002:] that's not cool. I returned it now, i need a refund. [speaker001:] Hmmm. Let me double check that for you. You said you had an unkown charge. [speaker002:] no, i said that I returned the jacket and now I would like to get my money back [speaker001:] Sorry, I misunderstood you when you said mistaken charge. Can I have your e-mail address please [speaker002:] np, davidw85@email.com [speaker001:] How long have you been waiting on the refund? [speaker002:] ever since i returned the jacket [speaker001:] Which was when? [speaker002:] don't remember [speaker001:] was it more or less than 7 days ago? [speaker002:] no idea i think more [speaker001:] Ok. Let's update that for you I just updated your account and you should be seeing your refund shortly. Is there anything else I can help you with today? [speaker002:] Thanks! can you confirm the amount for me please? [speaker001:] What was the amount you paid? [speaker002:] $89 [speaker001:] Yes. It s updated for $89 [speaker002:] perfect! thanks so much. Any idea how long it will take to get it? [speaker001:] It varies, but you should see it within the next few days [speaker002:] alright then. You know I will be in touch if it doesn't! [speaker001:] of course! [speaker002:] thanks for your help today [speaker001:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi. I'm trying to buy some new boots, but my credit card keeps being rejected. [speaker001:] I am so sorry to hear that. Please give me a moment to look into that for you. Can you please go back to the checkout page and try entering your credit card information again? [speaker002:] Yes hold on while i try that No I'm still just getting the same error message [speaker001:] Can you please try logging out of your account and logging back in? [speaker002:] Sure hold on Well that looks like it fixed the problem. The order went through. Thanks fo ryour help! [speaker001:] You are welcome. I am glad we were able to resolve your issue. Is there anything else I can help you with today? [speaker002:] That's it. [speaker001:] Thank you. Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Yes i was looking at one of your items that i'm thinking about buying. But i do have some question i'm hoping you can help me with first before i do. [speaker001:] Sure, what question can I answer for you? [speaker002:] The item i was looking at is the Calvin Klein boots in brown My question is are these boots waterproof? [speaker001:] Let me find out for you. Most of our boots are waterproof but we do have some that are not. The way to find out is the guarantee that is attached upon purchase. [speaker002:] it no way that you could see if they are waterproof? [speaker001:] Not until you buy them However if you find out that they are not waterproof, you can always return them [speaker002:] I really would like to know before i buy them. usually the people are able to get the answer for me. [speaker001:] Well there is no way to now because it depends on the different designs for each season, so it will change from time to time. [speaker002:] okay [speaker001:] I apologize for not being able to help you out. Can I help you with anything else? [speaker002:] That okay, that will be all [speaker001:] Have a good day. [speaker001:] how can I help you? [speaker002:] I'm thinking about buying the Tommy Hilfiger shirt. It would look great on my son but he's not very good clothes requiring special attention. What are the cleaning instructions? [speaker001:] let me check that for you! Oh, good news! You can throw it in the machine with everything else It is recommended that you use color guard if you add bleach though and to use the permanent press setting on the dryer is that helpful? [speaker002:] Oh I doubt he even owns bleach. Most of his clothes require permanent press setting. I hope he uses it! [speaker001:] I know what you mean, my son is the same! sigh.. is there anything else today? [speaker002:] Not today. Thank you! [speaker001:] give your son an extra hug if he does his own laundry! have a good one! [speaker001:] Hello. How can i help you today? [speaker002:] Hi! [speaker001:] Hello. How can i help you today? [speaker002:] You know, I bought a Calvin Klein shirt, but it was much cheaper yesterday. Today, I have to pay more for the same shirt. [speaker001:] Oh no I'm very sorry to hear that Let's look into this for you Can you provide me with your full name and account ID? [speaker002:] sure, My name is Chole Zhang, and my acc number is VJEMT59EU8 [speaker001:] okay I've got your account pulled up so your saying the price was lower yesterday [speaker002:] That's correct. But when I tried to buy it today it showed higher price. [speaker001:] All right can you confirm your Order ID as well please? [speaker002:] 4032840041 [speaker001:] Great This looks like one of those situations where due to market fluctuations the price has dynamically changed. It is more than likely going to stay at the new price. [speaker002:] Do you think I can get the difference back. [speaker001:] I think we can do that this time around. SI8QY Is your promo code. Just apply it at checkout.:] [speaker002:] That's cool. I appreciate it. [speaker001:] Is there anything else I can do for you today? [speaker001:] Hello, how can I help you today? [speaker002:] i have an existing refund processed and i would like to add some jeans to that amount to be refunded. [speaker001:] Glad to help. May I have your full name please? [speaker002:] David Williams [speaker001:] thanks David. Can you please let me have your username, email address and Order ID to validate this purchase? [speaker002:] dwilliams505 dwilliams505@email.com 6902908995 [speaker001:] Perfect. What brand and type of the jeans you want to return? [speaker002:] is is calvin klein jeans [speaker001:] thanks. I also need the amount of the original refund plus the current one. [speaker002:] my current refund is $100 and the jeans would add $59 to that [speaker001:] thanks. A refund of $159 has been made to your account. [speaker002:] ok [speaker001:] Is there anything else that I can help you with? [speaker002:] that was what i needed. [speaker001:] Have a nice day! [speaker001:] Thanks for contacting Acme. How may I help you today? [speaker002:] Hi I'd like to return an item It's the wrong color [speaker001:] Okay, we can definitely take care of that for you [speaker002:] great [speaker001:] May I ask your full name before we begin? [speaker002:] Joyce Wu [speaker001:] Thanks, Ms Wu. And to get the details of your order, I will also need to ask your username, email address and order ID [speaker002:] Username: jw873618 Email Address: jw873618@email.com Order ID: 1234269989 [speaker001:] Excellent, I can see the order now [speaker002:] ok great [speaker001:] And we can definitely refund your purchase price to you, due to the mistake. How would you like the refund to be issued? [speaker002:] To the credit card I made the purchase with please [speaker001:] We can offer a check, a gift card, a refund to your credit card, or just add the value to your account Of course, I'll take care of that for you [speaker002:] thank you [speaker001:] OkOkay, I have your credit card on file, but may I ask the dollar amount of your purchase? [speaker002:] Yes it was $94 Tommy Hilfiger Jeans [speaker001:] Excellent, $94 will be returned to your credit card right away [speaker002:] Ok great, thank you [speaker001:] Would there be anything else that I can help you with today? [speaker002:] Nope that all thank yo you! [speaker001:] You're welcome. Have a great day, Ms Wu [speaker001:] hello [speaker002:] i'm trying to access my account but can't because i forgot my password [speaker001:] Let's resolve it Give me your full name or account id [speaker002:] Norman Bouchard and my account id is ED45354GH [speaker001:] I need your username to start the process [speaker002:] my username is NBouchard46 [speaker001:] I can't get your old password. But I can generate a new one for you [speaker002:] ok, that will work [speaker001:] I need your PIN number [speaker002:] 5867 [speaker001:] Your password: nk0gnbsmwo [speaker002:] ok, great! thank you [speaker001:] You are welcome Would this be all for today? [speaker001:] Hi! Thank you for contacting us today. How can I help you? [speaker002:] hi, was charged twice for something i bought from you guys [speaker001:] I am so sorry that has happen to you Can I have your name, account id, and order id [speaker002:] Alessandro Phoenix, account id 4567889 and order id 634567 sorry account id is VMO9QSYDNK [speaker001:] Thank you Alessandro! Gave me a moment while I pull up your account [speaker002:] order id is 4617431533 sorry about that [speaker001:] I am not pulling up an account with that information. Can you verify the informationf or me Thank you [speaker002:] Account ID: VMO9QSYDNK, Order ID: 4617431533 Name: Alessandro Phoenix [speaker001:] Thank you! The account was pulled up. I do see that you were charged twice for the item How much was the additional charge? [speaker002:] $69 [speaker001:] I have removed the additional charge from you account Is there anything else I can help you with? [speaker002:] nope that its, thank you [speaker001:] You're Welcome! Have a great day [speaker001:] Hello, how can I help you? [speaker002:] Hi, I just noticed that the address on my email confirmation is not correct. Can you help me look into it? [speaker001:] Sure, can I get your full name, account ID, and order ID, please? [speaker002:] I'm Albert Sanders Account ID: GAIF8DS3IS Order ID is 8646912916 [speaker001:] Do you know the shipping status of your order? [speaker002:] It says Order Received [speaker001:] Okay, I just need to validate your purchase, then I can change the address Can you please tell me your username and email? [speaker002:] Sounds good, it's as018813@email.com as018813 is my username [speaker001:] Okay, what's the new address you want it shipped to? [speaker002:] it is 1234 First Street, La Fayette, NY 58579 [speaker001:] Okay, your order will be shipped to the NY address. Is there anything else I can help you with? [speaker002:] That's all, thank you very much! [speaker001:] Have a great day! [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] Hi there! [speaker001:] Howdy! [speaker002:] I have a question. If I pay my annual subcription fee now, will I be able to keep it. [speaker001:] Yes you absolutely can would you like me to check the status of your subscription? [speaker002:] Sure, [speaker001:] what's your full name? [speaker002:] Alessandro Phoenix [speaker001:] And what is your account ID and order ID, Alessandro? [speaker002:] acc id is U06KA0QSMH and the order id is 4799954163 [speaker001:] Looks like your subscription is active and it is due today. Your amount due is $14. [speaker002:] Thanks, can I pay it now? [speaker001:] Absolutely. Would you like me to process the $14 bill now? [speaker002:] Yes, please [speaker001:] Awesome. Your bill has been processed. Is there anything else I could do for you today? [speaker002:] Nope, Thank you very much. [speaker001:] Great. Have a beautiful day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi there, I'm having a lot of trouble with the website today. I can't seem to et any search results. Can you help? [speaker001:] Glad to help. May I have your name please? [speaker002:] It's David Williams [speaker001:] thanks David. You mean you are unable to see any search results, right? [speaker002:] Yes, sorry for my typing mistake I get 0 results [speaker001:] It is OK. Did you try logging out and logging back in? [speaker002:] Yes, I just tried that and the search bar still doesn't get any results [speaker001:] Okay, then you can try clearing out your cookies. [speaker002:] Oh, that seemed to do the trick! Thank you! It was getting very frustrating there for a while. That worked [speaker001:] Great. Is there anything else that I can help you with? [speaker002:] That is all. Thank you again! [speaker001:] Have a nice day! [speaker001:] Hi [speaker002:] Hi! How can I help you today? [speaker001:] I want to check the status of my order, i ordered one item email confirmation said i ordered two [speaker002:] No problem, one moment What is your full name or account ID? [speaker001:] Sanya Afzal Account ID: EA6AHJN0EC [speaker002:] Great, and the order ID? [speaker001:] Order ID: 7969620792 [speaker002:] According to the system, you only are going to receive one item. The email was an error. [speaker001:] All right, thanks for your help [speaker002:] Is there anything else I can do for you today? [speaker001:] No, that is all, thank you [speaker002:] Great, have a good day! [speaker001:] hi, how can I help you? [speaker002:] I would like a refund of an item i purchased [speaker001:] is there a problem with the product? [speaker002:] No, the item i bought is not as described in person and changed my mind Lets just say i changed my mind on the product [speaker001:] I see. So, you would like to return it? [speaker002:] would like a refund because the item is shipped Sorry for the confusion [speaker001:] You haven't recieved it yet? [speaker002:] No i made a mistake at the beginning [speaker001:] Np, I just want to make sure that I understand. Can I have your name please? [speaker002:] Norman Bouchard [speaker001:] I need your username & email & order ID in order to validate the purchase [speaker002:] Username: normanbouchard551 Email Address: normanbouchard551@email.com Order ID: 2611390584 [speaker001:] OK, the system was able to confirm that information [speaker002:] OK good [speaker001:] how would you like to receive this? Added to your account or credit card or should we mail you a check? [speaker002:] credit card on file [speaker001:] can I have your account id please? [speaker002:] UQ1XT4EZJA [speaker001:] How much was the purchase? [speaker002:] $49 [speaker001:] There. You are all set. Is there anything else? [speaker002:] That you for all your help today, that will be everything [speaker001:] have a good day! [speaker001:] Hello, how may I help you today? [speaker002:] So I'm curious if you still haven't shipped my thing Joyce Wu silver member [speaker001:] May i have your account ID and order ID also? [speaker002:] 0HODGOR9UY order 4641587618 [speaker001:] And what is your username please? [speaker002:] I am joycew44 [speaker001:] And you email address please? [speaker002:] joycew44@email.com have been back and forth for weeks now about whether this will arrive and if it hasn't shipped by now I'd prefer to terminate the order at this point [speaker001:] Ok, my system is showing me it has not shipped. [speaker002:] can you just cancel it for me should be boots tired of waiting for them [speaker001:] Your order has been cancelled and I apologize for the issue. [speaker002:] ok that should be all for today thank you [speaker001:] Have a good day and accept our apologies again. [speaker001:] Thank you for contacting AcmeBrands, how can I help today? [speaker002:] I was wondering if I can get free shipping? [speaker001:] Do you already have items in your shopping cart? [speaker002:] yes, I'm wanting to get these boots shipped to me in Australia. [speaker001:] I see so your question is if your account qualifies for free international shipping? [speaker002:] Yes. [speaker001:] Can I have your full name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] I have pulled up your account and checked the system your account is not eligible for free international shipping. [speaker002:] Are any levels eligible? I thought I had the best membership [speaker001:] No, international shipping is not included in any membership level. [speaker002:] Okay thanks then. [speaker001:] I will send you a link to the FAQ of our subscription service which can answer any questions you have. Is there anything else I can help you with today? [speaker002:] No that's all I need. Thanks. [speaker001:] Thank you, have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I was wondering about my subscription status [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, Alessandro. May I ask for your specific query regarding your subscription? [speaker002:] I want to make sure I keep it, so I need to know the status. I don't want to let it lapse. [speaker001:] To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] Account ID: Y2ZELT3WRT Order ID: 4541821064 [speaker001:] Perfect, thank you. It looks like your subscription is Active, and your due amount is $20 with a due date 3 days from today. [speaker002:] Can I pay it now [speaker001:] I'll be glad to send you a link via email which you can use to access your account in the future. [speaker002:] ok [speaker001:] Sure thing, I have charged the $20 due to your payment method on file. Is there anything more I may help you with today? [speaker002:] great that's it [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hey I'd like to upgrade something I bought to overnight shipping. Turns out, I really need it quicker [speaker001:] Sure, can I have your full name and account ID? [speaker002:] My name is David Williams, and my account ID is IKQ5BWDGOE [speaker001:] And can I have the order ID of the order in question? [speaker002:] That'll be 7395071550 [speaker001:] What is the shipping status of your order? [speaker002:] It's saying in transit [speaker001:] Unfortunately at this point in the shipping process it is too late for us to upgrade to overnight shipping. Your order is likely to arrive today or tomorrow regardless. Is there anything else I can help you with today? [speaker002:] Ah, I see. No, that was it I suppose. Thanks for the help. [speaker001:] Thank you and have a great day! [speaker001:] Hello How can I help you? [speaker002:] I would like to change the number on my account. The is off by one [speaker001:] I will be glad to help you with that. Could I have your full name or account id? [speaker002:] Crystal Minh Account Id: ADR556TYH [speaker001:] I need to verify your identify. Could I have your zip code pin number username password email address or previous order id You just need to provide three of those. [speaker002:] Pin Number: 506560 Zip code 74524 Email Address: cminh176@email.com [speaker001:] Thank you [speaker002:] welcome [speaker001:] Could have the old number and the new number? [speaker002:] Old # 298-6003 New # 298-6005 [speaker001:] Thank you. The phone number on the account has been changed. [speaker002:] Thank you for your help [speaker001:] Is there anything else I can help you with? You are welcome [speaker002:] no that will be all [speaker001:] Have a good day. [speaker002:] you too [speaker001:] Goodbye [speaker001:] good afternoon, how can I help you? [speaker002:] Hi, I was wondering about a shirt and how well it is at repelling stains it's a Michael Kors shirt. My husband is notorious for getting food like tomato sauce and stuff on them, [speaker001:] sure, one moment please I like how you prepare for every stage, in a little while I will solve your doubt. [speaker002:] thanks so much [speaker001:] Stained shirts have two scenarios to solve. when the stain is recent and when it has time [it is already dry] in your case I will explain how to remove it if it is recent [speaker002:] wonderful! [speaker001:] requires rinsing in cold water and immediately washing. this will be enough [speaker002:] oh good, something he can do even while away on business. thank you! [speaker001:] not problem a pleasure to help you [speaker001:] Hi, how may I help you? [speaker002:] Hey, is there maintenance being done on the site? It's running so slowly. [speaker001:] Let me make a report to our website team and they can check on it. I can also help you to fix the issue [speaker002:] Yes please It's just totally unusable and I can't buy the boots I need [speaker001:] Sorry about that, can you try closing other tabs in your browser and let me know if that helps with the issue? [speaker002:] Yes I'll try [speaker001:] ok [speaker002:] That didn't help [ [speaker001:] ok, Can you log out of your account and then log back in? This will often fix the problem [speaker002:] Sure Yes, that worked! [speaker001:] Great! [speaker002:] Thank you so much [speaker001:] You're welcome! Can I help with anything else today? [speaker002:] That's all for today [speaker001:] Have a great day [speaker001:] Hi! How can I help you? [speaker002:] yes it seems lie you guys charged an extra fee for no reason onto my order. I would like to check the status of the order [speaker001:] I'm sorry to hear about this issue. I would be happy to look into it for you. Can I have your full name, account ID, and order ID? [speaker002:] Joyce Wu, my account id TP6YGBEO9Q and my order id is 7837508120 [speaker001:] And what is your membership level? [speaker002:] bronze [speaker001:] I'm sorry, but unfortunately the system says there is no error with the order. I am not able to take this fee off of your account. I'm sorry that isn't the answer you were looking for. [speaker002:] well why was the extra fee added [speaker001:] It could have been a price surge at the time. I'm sorry I can't help you further. Have a great day. [speaker001:] Hello, how may I help you? [speaker002:] yes i would like to see how i can can change my shipping details because i ordered the wrong item on accident [speaker001:] Okay, can I have your full name? [speaker002:] Rodriguez Domingo [speaker001:] Can I have the shipping status of the order? [speaker002:] Its saying In Transit [speaker001:] Okay, I will need your username, email, and order ID to validate the order. [speaker002:] My Username is rd483012, email is rd483012@email.com and order id is 2371164405 [speaker001:] Thank you, would you like to cancel the order? [speaker002:] yes please [speaker001:] Done, is there anything else you need help with? [speaker002:] no that will be all [speaker001:] Okay, thank you and have a nice day [speaker001:] Hi, there. How can I help you? [speaker002:] Hello Mr. Agent Can you please move my delivery date until sometime next week? I really don't want to have to pay a shipping fee, and I don't mind waiting longer. [speaker001:] I can help you with that. What is your full name or Account ID? [speaker002:] Rodriguez Domingo ok [speaker001:] Okay, I've pulled up your account. [speaker002:] And??? [speaker001:] Do you know the status of your shipping? [speaker002:] Doh! Yes, I see now that it's already out for delivery: [ [speaker001:] Let me confirm your purchase. I'll need your Username, email, and Order ID [speaker002:] Order ID is 7552146872. Sorry, I don't remember my Username, but my email address is rdomingo3829@gmail.com ok [speaker001:] Are you a Gold or Silver member? [speaker002:] Silver [speaker001:] Great. Let me check on some solutions. [speaker002:] OK Could you please hurry? I have somewhere I need to be. This is taking a long time. [speaker001:] Yes, I'm just checking to see if there's an alternative for you rather than cancelling. [speaker002:] Ok Huh? [speaker001:] Okay, it looks like we will have to cancel the order. [speaker002:] So what do I do when I receive the order since it's already out for delivery? Should I refuse delivery? [speaker001:] No, I'd accept delivery. If you'd like to return the item for a full refund, then you can. [speaker002:] I'd keep it if I could just get the shipping reimbursed. Could I get a refund of just the shipping? [speaker001:] Sure I can do that for you. [speaker002:] Awesome Can I get a confirmation email that I will be reimbursed the shipping fee please? [speaker001:] Yes you will get a confirmation email once it's changed in the system. [speaker002:] Ok, thank you [speaker001:] You are very welcome. Can I help you with anything else? [speaker002:] No, that was everything! [speaker001:] Have a wonderful day! [speaker001:] Hi! Thank you contacting us today! How can I help you? [speaker002:] The name on my on my account is misspelled. Is there a way to fix that? [speaker001:] Sure! Let me take a look at this for you. What is the correct spelling of your full name [speaker002:] It is Chloe Zhang. [speaker001:] Thank you Chloe! Give me a moment to look into this for you. I will need to verify some additional information Can you provide me with your zip code, phone number and username [speaker002:] 65343 is the zipcode. My number is 7425443707, and my username is cloezhang119. [speaker001:] Thank you for the information! I have updated your account with the correct name [speaker002:] Thank you so much! [speaker001:] Is there anything else I could help you with today? [speaker002:] No, thank you. [speaker001:] Have a great day! [speaker001:] Hi, I'm looking at the Guess boots for sale for $64. Do you have a size 9 in stock? [speaker002:] let me check [speaker001:] The website says it's not available, but I know sometimes that isn't updated. [speaker002:] sorry looks like if they arent on the site, that means they arent in stock Boots will usually be refilled at the end of every month, so you can check back at that time. [speaker001:] Okay, thanks for checking. [speaker002:] do ou need anthing else [speaker001:] Hello. I have an issue and I really need help [speaker002:] hi, how can I help? [speaker001:] This is so weird and upsetting! [speaker002:] i am so sorry! What is wrong? [speaker001:] I have a large bill from your site. But I never bought anything from you!! I am really upset I need someone to fix this I have a bill for $64 jeans that I never bought [speaker002:] that is not cool let me see what I can find [speaker001:] no, it's not [speaker002:] what is your name? [speaker001:] Sanya Afzal [speaker002:] i need your username, email & order ID please [speaker001:] okay sanyaa94 sanyaa94@email.com 7298363192 [speaker002:] and what is your membership level please [speaker001:] Silver [speaker002:] I am so sorry. the system shows that you made this order [speaker001:] I never ordered the jeans! [speaker002:] I am not authorized to do anything about it. [speaker001:] I promise that I didn't What? Well, I am not paying for them [speaker002:] does anyone else have access to your account? [speaker001:] I want to speak to your manager No one else can access my account [speaker002:] Yes, I understand. WE are helpless in this case. [speaker001:] That makes no sense [speaker002:] I will tell my manager to get in touch. [speaker001:] I didn't order these Yes, I need to speak to them [speaker002:] again, I wish that I could help hopefully, my manager can fix this for you. is there anything else? [speaker001:] No, that was it I will wait to hear from you manager [speaker002:] yes. [speaker001:] your* I need to fix this [speaker002:] they are sure to clear this up [speaker001:] okay [speaker002:] bye for now [speaker001:] Hello, how may I help you? [speaker002:] Hi, my credit card keeps getting rejected for some reason. Can you help me? [speaker001:] Okay, try to re-enter the card information one more time. [speaker002:] Okay, just tried again. Still doesn't work [speaker001:] Try to log out of your account and log back in. Sometimes that fixes the issue. [speaker002:] Okay, just logged out and then logged back in and now it suddenly works! Thank you for the help. [speaker001:] No problem, is there anything else you need? [speaker002:] No, that was all. Have a great day [speaker001:] Thanks, you too! [speaker001:] Hi how can I help you [speaker002:] I am thinking of placing an order but i am unable to find the return policy info. What is your return policy? [speaker001:] I can help with that. What is your membership level? [speaker002:] Guest [speaker001:] You can return purchases made in the last 30 days Gold members are allowed unlimited returns. Silver members are allowed returns for purchases made in the last 6 months. Bronze members are allowed returns for purchases made in the last 90 days. Any other questions I can help you with? [speaker002:] i can return anything for any reason? [speaker001:] Yes, for 30 days [speaker002:] ok. that is what i needed to know. I'll go place my order now. [speaker001:] Have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] Hello, i am trying to access my account to check on an order but i have forgotten my username [speaker001:] I see, I can help you with this. Could you please start by providing me a little more information? I need your full name or Account ID [speaker002:] Full name: David Williams, I do not have my account ID right me. I do have my email address, member level and order address, Ido you need any of those? [speaker001:] Yes, sir. I have pulled up your account and just need your zip code and email address to confirm your identity. [speaker002:] zip code: 68074. email address: davidwilliams847@email.com [speaker001:] Thank you, one moment. Perfect, I have verified your identity. Your username is dwilliams1 Is there anything else I can assist you with today? [speaker002:] no that will be everything, thank you for helping me today [speaker001:] Thank you and have a good day! [speaker001:] Hello, how can i help you [speaker002:] You have to help me, my husband just told me something that freaked me out! [speaker001:] What is it? [speaker002:] He says the subscription was removed from my account, but that's not right. I still want it! [speaker001:] Okay, I will help you with this issue. We will solve it together. [speaker002:] Can you help me with that? My name is Chloe Zhang. Thanks, I appreciate it! [speaker001:] I found your account. I will now consult with the system to see if this is a valid error. It seems that there is nothing wrong with your account. Your husband may have just misheard or misread something. Everything looks good on my end. [speaker002:] WHEW! [speaker001:] You wont have any extra charges or anything. [speaker002:] Manlady, you have made my day:] Thank you so much for that, I really appreciate it. [speaker001:] Im glad. Do you need any further help? [speaker002:] That's it, thanks!! [speaker001:] Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I am having trouble making a purchase. Every time I add something to my cart, it doesn't update so am not able to add any item in the cart [speaker001:] Oh no, that is so frustrating! So the cart just isn't updating for you? [speaker002:] Thats correct [speaker001:] There are a few things we can try to solve that. Can you try refreshing the page first? [speaker002:] Sure. I can'That didn't help. Sorry [speaker001:] Alright, another thing that often works is to log out of your account and then log back in. [speaker002:] Let me try that too It worked. Thank you [speaker001:] Oh great, so glad it worked. Was there anything else you needed help with today? [speaker002:] No. thats all. Thank you for your help [speaker001:] Thanks, you have a great day! [speaker001:] how may i help you [speaker002:] I wanted to check the status of my order. It looks like the delivery time is wrong. [speaker001:] i see, so you wish to check your order status today, i can help with that [speaker002:] Thank you! [speaker001:] first i need your full name to pull up your account [speaker002:] My name is Rodriguez Domingo [speaker001:] i also need the account and order ids to pull up the shipment. thank you, now i just need the account and order id [speaker002:] My account ID is GYTXVQRTTO and my order ID is 8721502142 [speaker001:] thank youo [speaker002:] You're welcome. [speaker001:] do you have the current shipping status? [speaker002:] It just says Order Received [speaker001:] I have changed your delivery time to the one desired, is there anything else i can assist with today? [speaker002:] No, that's all!! Thank you. [speaker001:] have a nice day [speaker001:] Hi, how may I help you? [speaker002:] hi, i was wondering if you guys can deliver my order internationally i am not sure if my account includes free shipping i am a silver level member [speaker001:] May I get your full name to check your account? [speaker002:] Alessandro Phoenix [speaker001:] You can save on shipping as silver, and we do ship international for your account. [speaker002:] oh thats perfect how much will it be [speaker001:] It depends on your order, you'll have to check at checkout. Any other questions you have can be answered in the link I will send you to the FAQ. [speaker002:] ok thank you ok [speaker001:] Anything else today? [speaker002:] nope thats it [speaker001:] Have a good one! [speaker001:] Hello. I'm James, may I have your name? [speaker002:] Sure, my name is Joseph [speaker001:] What can I help you with today, Joseph? [speaker002:] I am trying to buy a product, but my credit card keeps getting rejected [speaker001:] I'm sorry to hear that. I'll help you troubleshoot. Just give me a moment to look something up. [speaker002:] Okay, thank you. [speaker001:] Can you try entering your credit card information again? [speaker002:] I just tried that...it's still not working [speaker001:] Can you try logging out and then logging in again? [speaker002:] Sure No, it's still not working unfortunately [speaker001:] What's the expiration date on your card? [speaker002:] 121 [speaker001:] Okay, that should be valid. I can make the purchase for you. Would that be okay? [speaker002:] Yes, that will work [speaker001:] I need the credit card number [speaker002:] 1223-4566-7889-1100 [speaker001:] And what item would you like to buy? [speaker002:] Calvin Klein Boots They are $99 [speaker001:] Do you need anything else? [speaker002:] That's it, thank you! [speaker001:] You're welcome. Have a good day. [speaker001:] Hello, how can i help you? [speaker002:] I ordered some jeans, but now I think they are really ugly. I don't want to order them. Could I get a refund before the item ships? [speaker001:] Of course I will be happy to help you with this. Can I get a name please? [speaker002:] Norman Bouchard. [speaker001:] Can I now get a username, email and order id [speaker002:] Username: nb584609 nb584609@email.com Order ID: 1543336560 [speaker001:] Great! Everything looks good Now how do you want your refund processed? back on credit card, paper check, added to account or via gift card? [speaker002:] You can put it back on the credit card. It will be $49, right? [speaker001:] Yes mamsir. I just sent the refund to you. [speaker002:] Thank you. [speaker001:] And your order has been canceld. Can I help you with anything else? [speaker002:] No, that is all. [speaker001:] Have a great day. [speaker001:] good morning, how can I help you? [speaker002:] Good day! I was checking on my account for information about my order, but I forgot my username [speaker001:] don't worry, would you give me your full name or account ID [speaker002:] Sure, my name is Sanya Afzal [speaker001:] additional to this you would give me your username [speaker002:] I forgot it [speaker001:] ok no problem let's generate a new one for you. [speaker002:] Alright [speaker001:] the would you give me your zipcode, phone number and email address [speaker002:] My address is: [speaker001:] then* [speaker002:] 6076 Lexington Ave, Brighton, CA 21796 Phone number is: 663-6528 [speaker001:] safzal1 here you go now let's continue with your password [speaker002:] Excellent Let me know the password to test with [speaker001:] I am going to generate a new one since the old one cannot be recovered, but before it would give me its pin number or answer to a security question for security measures. [speaker002:] Okay [speaker001:] the name of your favorite food. [speaker002:] Spaghetti Awesome [speaker001:] e22wvke26cf all set! a pleasure to help you [speaker002:] Great That's excelelnt [speaker001:] I'm glad, have a nice day [speaker001:] Hi! How can I help you? hello? [speaker002:] Hi! I want to check how much is the shipping fee. It is very expensive. I think other companies charge less than you do.. [speaker001:] ok, are you looking to have the shipping fee waived? [speaker002:] If it is possib;e [speaker001:] Sure, let's start by getting your name please. [speaker002:] Joseph Banter [speaker001:] Thanks, I'll need your username, email address and order ID next please. [speaker002:] Username: jb203669 Email Address: jb203669@email.com Order ID: 5357831671 [speaker001:] Ok, thanks for that info. What is the shipping status of that order? [speaker002:] It is in transit [speaker001:] ok, I'll go ahead and waive those shipping fees for you! [speaker002:] Thank you so much [speaker001:] anything else I can help you with? you're welcome! [speaker002:] That's all have agood one [speaker001:] have a good evening! [speaker001:] Hello and thank you for contacting us today! How can I help you? [speaker002:] Hi. My name is Joseph Banter. I want to verify the shipping charge because I believe it is too high. [speaker001:] Sure, Joseph. Let me look into that. I'll just pull your account up quickly. Alright Joseph can I please get your username, email address, and the Order ID? [speaker002:] Sure. My username is jb897419, my email is jb897419@email.com, and Order ID is 9573001782. [speaker001:] Perfect thank you! Can you tell me what the status of your delivery is? [speaker002:] Order Received [speaker001:] Great. Would you like me to cancel the shipment? [speaker002:] No. I would like the shipping cost waived if possible. [speaker001:] Sure I can do that. Normal shipping costs are $8.00 So I can refund that back to you if you'd like. [speaker002:] Great. Thank you. [speaker001:] Perfect. I have refunded that Joseph. Is there anything else I can help you with today? [speaker002:] That was it for today. [speaker001:] Thank you and have a great day! [speaker001:] Hi I have a request for you I feel really stupid. I was at a fun concert and I lost my phone at the concert. I use the phone for my two-factor authentication. But now I can't get into my account. I need to get in to it to see about my order. Can you help me log in? Hello???? [speaker002:] I understand your situation, don't worry, I'm going to help you solve it. one moment please [speaker001:] great [speaker002:] ok could you give me your full name or account id please [speaker001:] okay Joseph Banter [speaker002:] Now Mr. Joseph would give me the number of his lost phone. [speaker001:] 965-0679 [speaker002:] Could you give me your username, email, zipcode or ID of previous orders to verify your identity. just with 3 is enought [speaker001:] okay jb521110 jb521110@email.com zip is 12596 [speaker002:] all in order! now tell me the new phone number you want to add [speaker001:] okay great it's 453-3928 [speaker002:] all set anything else you need? [speaker001:] so how do I log in? [speaker002:] sure [speaker001:] I don't understand how to log in can you tell me how? [speaker002:] the new phone has already been added to the system [speaker001:] okay, so how do I log in? [speaker002:] to enter you only need your username and password, the phone is to provide identity verifications [speaker001:] oh okay let me try to log in right now oh, good I was just able to log in i forgot my password but i got a temporary one on my new phone [speaker002:] wanted to know something about a product? [speaker001:] so I got into the account no, i don't need anything else [speaker002:] I'm glad [speaker001:] I think that I am okay now thanks for adding my new phone [speaker002:] I was a pleasure to help you Mr. Joseph have a nice day [speaker001:] Hello, how can I help you? [speaker002:] Hi I want to know the state of your refund because you just want to double check the status. [speaker001:] Okay, I can help with that. Can I get your full name or account ID? [speaker002:] Name: Chloe Zhang [speaker001:] Can I also get your username, email, and order ID [speaker002:] Username: chloez59 Email Address: chloez59@email.com Order ID: 2158627831 [speaker001:] Thank you. I checked the order and it looks like the refund is completed and was initiated online! [speaker002:] Great thank you [speaker001:] Anything else you need? [speaker002:] No but thanks [speaker001:] Have a great day [speaker001:] Hello. How can i help you today? [speaker002:] hello. I was given a promo code but it keeps saying it's invalid when I try to use it on my order. [speaker001:] Oh no! I'm sorry to hear that. I'd be happy to look into it for you Can I get your full name? [speaker002:] sure, it's Sanya Afzal [speaker001:] Okay these codes typically only last 7 days. When was it issued? [speaker002:] i got it 5 days ago [speaker001:] Okay so then that can't be the issue. What is your current membership level? [speaker002:] gold [speaker001:] Okay you are a valued member I am going to issue you a new code. Here you go XDGL2 [speaker002:] ok thank you, i'll try it [speaker001:] Is there anything else I can do for you today? [speaker002:] nope that is it thanks [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] The charge hasn't been reversed on my account yet. [speaker002:] Hi, how can I help you? [speaker001:] I already returned the product, haven't received my credit. [speaker002:] Can I have your name, username, email address, and order ID., [speaker001:] Joyce Wu joycewu7 joycewu7@email.com 6908238754 [speaker002:] How long have you ben waiting for the refund? [speaker001:] 8 days It was 84 dollars. [speaker002:] I have refunded the money, I am sorry about that [speaker001:] its ok. [speaker002:] Is there anything else I can help you with? [speaker001:] no [speaker002:] Have a good day [speaker001:] HELP, I'm locked out [speaker002:] Okay, I'm sure I can help with that. Could I get your name please? [speaker001:] Joseph Banter [speaker002:] Thank you. Also can I have your account ID? [speaker001:] I don't know that bc I cant get in [speaker002:] I see. Do you know your user name and password? [speaker001:] No, I am drawing a blank. Its this old age thing. I sometimes forget to change my dentures [speaker002:] That's okay, we can create a new account name. Please hold for just a minute. [speaker001:] roger that [speaker002:] Alright, I'll just need your Zip code and email address. [speaker001:] 70350 I'm fuzzy on the email too [speaker002:] Thank you. [speaker001:] I can give you my phone [speaker002:] Yes, that will work. [speaker001:] 728-807-6047 [speaker002:] Okay I've created a new username for you, it's jbanter1. [speaker001:] thank you [speaker002:] Please make a note of that. [speaker001:] Just need a password [speaker002:] I'm not able to get your password so I'll make you a new one. [speaker001:] thanks [speaker002:] Do you have a PIN number? [speaker001:] no [speaker002:] How about an answer to a security question? [speaker001:] Singh [speaker002:] Great, thank you. Your new password is: 9ttesvrhffs [speaker001:] great, let me try to log in now All set! [speaker002:] That's great to hear! Is there anything else I cant help you with? [speaker001:] Nope, all set [speaker002:] Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi I'd like to return Tommy Hilfiger boots below because it is the wrong color [speaker001:] Sure, I can help with that. Can I get your full name or account ID? [speaker002:] Name: Joseph Banter [speaker001:] Thank you. Can I also get your username, email address, and order ID please? [speaker002:] Username: josephbanter371 Email Address: josephbanter371@email.com Order ID: 1691913253 [speaker001:] What is your membership level? [speaker002:] Silver [speaker001:] When did you purchase the item? [speaker002:] 2020-01-12 [speaker001:] Thanks, you are eligible for a return. I am going to provide you with a shipping label to mail it back to us. Can I get your full address for the shipping label? [speaker002:] 5395 Kennedy St San Lima, MI 75584 [speaker001:] How would you like to return the item? By mail, in store, or a drop off center? [speaker002:] mail [speaker001:] Thank you. I have successfully initiated the return. Is there anything else I can help you with? [speaker002:] No but thanks [speaker001:] Have a great day [speaker001:] Hi. How can I help you? [speaker002:] I forgot my username [speaker001:] Ok Can you tell me your name, zip code, phone number, and email address? [speaker002:] Norman Bouchard, phone 578-539-4868, zip 8557, and normanbouchard500@email.com [speaker001:] Your username is nbouchard1 [speaker002:] okay, let me try that that works, thanks [speaker001:] Is there anything else I can do for you today? [speaker002:] that's all, thanks [speaker001:] Ok, I'll end this chat now [speaker001:] Thanks for contacting AcmeBrands, how may I help you? [speaker002:] Hi, my cart is not updating when I try to add these boots What is going on? [speaker001:] OK, I can look into that for you. To start, can you please try again with a different pair of boots? Please remember to refresh the page first [speaker002:] Ok, i just tried that and the other pair of boots doesn't add either [speaker001:] Interesting... Can you check to see if the boots are out of stock? [speaker002:] I don't think so but the one i just added is definiteley still available, so that shouldn't be the issue [speaker001:] Ok, this might be a cookie issue then. Can you try to log out and then log back in? [speaker002:] ok, gimme a second i hope my browser remembers my password because I certaintly don't remember it [speaker001:] Oh, I can help you with that if needed if you forgot your password [speaker002:] Yea, I'm out, but I can't remember it what is the password? [speaker001:] Can I get your full name and username? [speaker002:] David Williams username is davidw14 [speaker001:] Would you happen to have a pin number? [speaker002:] I think its 9090 [speaker001:] Great, your temporary password is 0zl1jzu66vio [speaker002:] Ok, cool that worked [speaker001:] Amazing, and what happens when you try to add your boots? [speaker002:] yea, working on that oh my goodness, that works too! Thanks!! [speaker001:] No problem, glad to be of service:] Remember to reset your password to something you can remember [speaker002:] Will do [speaker001:] Anything else I can help with today [speaker002:] nope, that's it [speaker001:] Great, have a wonderful day! [speaker001:] I wanna check my shipping status [speaker002:] Hello, thank you for contacting us today. How may I help you? [speaker001:] Name: Chloe Zhang Account ID: CLDZYZEMOM [speaker002:] Was there somethign specific about your shipping status you were looking for Chloe? [speaker001:] Just wanted to check it [speaker002:] Alright. I was able to pull up your account. Could you also provide me with your order number? [speaker001:] Purchase Date: 2020-01-25 Order ID: 2965239508 [speaker002:] Thank you, everything checks out. Lastly could you also provide me with your username and Email address? [speaker001:] Username: chloez46 [speaker002:] and the email address please? [speaker001:] Email Address: chloez46@email.com [speaker002:] Thank you. I was able to validate the purchase. [speaker001:] okay [speaker002:] Everything looks fine on my end, did you perhaps receive an email that made you question if everything was alright? [speaker001:] yes [speaker002:] What looked wrong in the e-mail? [speaker001:] Nothing, I just misinterpreted it [speaker002:] Well let me double check that the email was correct for you. I just checked with the system and your order is fine. It will arrive as expected. Was there anything else I could help you with? [speaker001:] no [speaker002:] Thank you for shopping with us. Have a great day! [speaker001:] Hello. How can i help you today? [speaker002:] Hi Hi I have signed up for a premium subscription shopping service, which offers benefits such as expedited shipping and special discounts. [speaker001:] Okay [speaker002:] I would like to dispute your bill because you got charged twice for your subscription. [speaker001:] Ah I see. i'm sorry to see that happened. Let's look into this together. So you were charged twice for our premium subscription? [speaker002:] Yes [speaker001:] Okay Can I get your full name and account ID? [speaker002:] Name: Crystal Minh Account ID: 0OQUGNYMSZ [speaker001:] Alright and can I get the order ID? [speaker002:] Order ID: 1969645170 [speaker001:] Great, and what is your membership level? Hello are you still with me? [speaker002:] Guest [speaker001:] Okay thanks Unfortunately Guest Members are not eligible for refunds. I'I'm sorry [speaker001:] Hi [speaker002:] Hello, how can I help you? [speaker001:] can i get some product info [speaker002:] Sure, what would you like to know? [speaker001:] I want to know about Shirt Guess Can you tell me the washing instructions i cant seem to find it on the site [speaker002:] Although this is a premium shirt, the maintenance is quite straightforward. You can throw it into the washer with all your other clothes, and wash it normally. We recommend using the color guard with bleach detergent to preserve the splashes of color. Drying should be on permanent press when possible, but this is not required. Is there anything else I can help you with? [speaker001:] nope, thats it [speaker002:] Have a great day! [speaker001:] thanks! [speaker002:] You're welcome! [speaker001:] Hi can i check the status of my account [speaker002:] Sure, can I have your name please? [speaker001:] Sanya Afzal i just want to see if my silver member level is active [speaker002:] Okay, so you want to check your subscription status? [speaker001:] and also see my account includes free out of country shipping yes two things [speaker002:] Yes your membership is active, and you do have free international shipping benefits. [speaker001:] see if my membership is active, and see if i can get free international shipping [speaker002:] I will send you a link with a FAQ page that can answer some more questions about international shipping. [speaker001:] sweet [speaker002:] Is there anything else you need? [speaker001:] i suspected as much, but thanks for confirming nope that is all [speaker002:] No problem. Have a great day! [speaker001:] Hi, how can I help you today? [speaker002:] hi i was supposed to have $40 worth of credit but its missing from my account my name is Rodriguez Domingo [speaker001:] I see, let me look into that for you. [speaker002:] if this helps the $40 credit was supposed to come with a previous purchase as a one time deal [speaker001:] Okay, thank you for that information. [speaker002:] did you find my missing credit? [speaker001:] Could I get your name or account ID? Sorry, I meant your account ID. [speaker002:] i dont have my account ID but my name is Rodriguez Domingo my address is 9998 Lexington Ave Brighton, NY 7202 [speaker001:] Okay, and this was from a previous purchase is that correct? [speaker002:] yes it was from my purchase of Calvin Klein jacket for $54 [speaker001:] I'm just checking our system about this. [speaker002:] ok [speaker001:] I think this may be an issue with your interface. Please try logging out of your account then back in again. [speaker002:] ok actually i see the credit now. Thank you for your help [speaker001:] Please be assured that the credit still shows up in our system. Can I help with anything else? [speaker002:] no thank you. have a good day [speaker001:] Have a nice day. [speaker001:] Hello, Thank you for contacting AcmeBrand. How May I help you? [speaker002:] Hi I have a question about my account [speaker001:] Sure, what is your question? [speaker002:] I was checking my account and saw that I was charged for a jacket I never bought [speaker001:] Oh, that's not good. I'll be happy to look into it for you. Could you provide me with your Full name please? [speaker002:] Norman Bouchard [speaker001:] Thank you Norman. I was able to pull up your account. [speaker002:] it's the Guess jacket I was charged $69 for it but I never bought it [speaker001:] Could you also provide me with your Username, Email and order ID so I can confirm the order and look into it? [speaker002:] nbouchard949 [speaker001:] Great. Thank you for that information. [speaker002:] nbouchard949@email.com 0727905983 [speaker001:] Alright. let me query our system to see what happened. [speaker002:] ok [speaker001:] Alright, it does look like this charge happened. Let me try to get that taken care of for you. [speaker002:] ok great [speaker001:] I'll go ahead and credit your account for the purchase. Alright, you're all set. Was there anything else I could help you with? [speaker002:] that's it thanks for your help! [speaker001:] No problem. Thank you for shopping with us. have a great day! [speaker001:] Hi, there. How may I help you? [speaker002:] Hey I was charged, but I haven't ordered anything. [speaker001:] I can help you with that. May I have your full name please? [speaker002:] Rodriguez Domingo [speaker001:] Okay, Mr. Domingo, may I have your Username, email address, and Order ID #? [speaker002:] Rodriguez Domingo 3395147719 and rodriguezdomingo467@email.com [speaker001:] Your Username is different from your name. [speaker002:] Oh sorry rodriguezdomingo467 I apologize [speaker001:] No problem! Okay, I'm going to check the system about this error. [speaker002:] alright [speaker001:] Okay, it's indicating that the error was not on our end. May I have your membership level? [speaker002:] Bronze [speaker001:] Unfortunately, there isn't anything I can do for you since the error was made on your end. I'm sorry about that. [speaker002:] But I didn't buy anything [speaker001:] I understand, but the system indicates the error did not originate from us. May I help you with anything else? [speaker002:] It's definitely a billing issue and it's not right I need to speak with a supervisor [speaker001:] Okay, I can definitely send my manager a note and let her know. She will contact you ASAP. [speaker002:] Thank you. [speaker001:] You are welcome. Again, I am really sorry I wasn't able to rectify that for you. But our manager will probably have a better solution. [speaker002:] That's ok. Have a great day. [speaker001:] You, too. [speaker001:] Hello. How may I help you today? [speaker002:] HI! I would like to know when the annual sale ends [speaker001:] Sure one moment while I pull that up. Our annual sale ended January 31st this year. [speaker002:] Ok thank you! I have to catch it next year [speaker001:] You can always subscribe to the newsletter to get updated. Anything else I can help you with? [speaker002:] No thank you [speaker001:] Great. Have a nice day. [speaker001:] Hi, what can I do for you? [speaker002:] Hi, I am looking about buying these. Can you tell me what kind of warranty comes with them? Product: boots Brand: Michael Kors Amount: $74 [speaker001:] Sure you are interested in the Michael Kors boots warranty. Can I have your name first? [speaker002:] Rodriguez Domingo [speaker001:] Our products are warranted to be free of defects in material and workmanship for 12 months from date of purchase. Our warranty is an expression of our confidence in the material and workmanship of our company's products, and assures unsurpassed quality for rugged, dependable products. This, however, is not a guarantee against normal wear and tear. [speaker002:] Ok [speaker001:] Do you have any other questions about the boots? [speaker002:] Nope, Thanks for your help. [speaker001:] Okay, have a nice day [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi [speaker001:] hello [speaker002:] i want to buy a product but want to know a little more details on it i cant find those details on the website [speaker001:] Let me help you with that. [speaker002:] I am looking at Product jeans [speaker001:] ok [speaker002:] Brand Tommy Hilfiger [speaker001:] What would you like to know? [speaker002:] Do you know the washing instructions for it? [speaker001:] One moment please. Jeans should be washed one a week after two or three uses. [speaker002:] in hot or cold water [speaker001:] And only wash right away if heavy duty use or sports related use. Use cold wash option Hang to dry [speaker002:] sweet [speaker001:] And fold them inside out when washing to preserve color [speaker002:] thats all i needed to know [speaker001:] Can I help you with anything else? [speaker002:] nope thats it thanks! [speaker001:] Have a good day. [speaker001:] Thank you for contacting AcmeBrands! How can I help you? [speaker002:] Hi I had a question about a product I am thinking of buying. [speaker001:] I can help you with that, but can I first have your name? [speaker002:] Crystal Minh [speaker001:] Which product would like to know more about, Crystal? [speaker002:] the michael kors jeans I want to buy it for my father but I don't see his size listed. All I can find is the size 40 and I need at least a size 44. Can you check if you have it in stock? [speaker001:] Yes, give me one moment to find that information for you. Unfortunately, we only have the sizes that are listed online at this time. At the beginning of every month we restock depending on the seasons and trends. I'm sorry it's out of stock at this time but you can try again at the start of the next month. [speaker002:] so I have to wait until May then? [speaker001:] Yes, I'm sorry. The online listing is correct. [speaker002:] ok then [speaker001:] Is there anything else that I can help you with? [speaker002:] that was it [speaker001:] Okay. I hope you enjoy the rest of your day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi! I was trying to access my account for some information but I am afraid I forgot my username I was hoping you could help me log in [speaker001:] Let me help you with that. [speaker002:] Thank you [speaker001:] Could I have your full name or account id? [speaker002:] Sanya Afzal [speaker001:] Could I have your zip code, phone number, and email address to verify your identity? [speaker002:] 92547 I do not have my email address. I do have the phone number. Will that work? [speaker001:] yes [speaker002:] 398-2107 [speaker001:] Thank you Your username is SAfzal1 You should be able to log in and access your account. [speaker002:] Thank you so much Appreciate your help [speaker001:] Can I help you with anything else? [speaker002:] Thats all. Thank you [speaker001:] Have a good day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi I'like to know more about a product because you are thinking about buying it. [speaker001:] I see. Did you have a particular product in mind? [speaker002:] Tommy Hilfiger Jeans [speaker001:] Sure thing. Anything in particular you would like to know about these jeans? [speaker002:] I like to know how to remove a grass stain from these jeans? [speaker001:] Of course, give me one moment and I can find out for you. Alright, so here is what I have found out. To treat a grass stain on these jeans, use a household sponge soaked in undiluted white vinegar. Dab it lightly on the stain. Now dry with paper towels. Then turn the jeans inside out and was on cold water in the washing machine. *inside out and wash on cold water Did that answer your question? [speaker002:] Yes thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] No but thank you [speaker001:] Thanks for your patronage and have a nice rest of your day! [speaker001:] Hello. How may I help you today? [speaker002:] Hi! Can I ask some questions about Michael Kors boots? [speaker001:] Sure. I can help you out. What is your name? [speaker002:] It is the boot with zipper on the side. Alessandro Phoenix I am thinking to buy this for my girlfriend. It is true to its size? [speaker001:] Thank you Alessandro. One moment please. The boots do run slightly larger. Generally they are a little wider. Is there anything else I can help you with? hello? [speaker001:] AcmeBrands, how may I help you? [speaker002:] I was hoping to upgrade my order to overnight shipping. [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] My name is Chloe Zhang, and my Acount ID is 2PBU7W5ORR [speaker001:] Could I also have your order id? [speaker002:] My order ID is 2556880476 [speaker001:] Thank you What is the shipping status? [speaker002:] It says Out For Delivery [speaker001:] If the item has already shipped it is too late to change the shipping. [speaker002:] Ok. Thank you. [speaker001:] However since it is out for delivery, then that means it will likely arrive today Can I help you with anything else? [speaker002:] Oh, awesome! Thank you. And no, that was all. [speaker001:] Have a good day. [speaker001:] Hi I want to return an item I got the wrong size Can you help me with that [speaker002:] Okay, no problem. Can you please give me your name, account number, and order number? [speaker001:] Sanya Afzal Order ID: 9909215748 [speaker002:] Great thank you. Do you happen to have your account number, too? Or an email address? [speaker001:] No. I don't [speaker002:] Okay, no problem. I don't see that you have a subscription with us is that correct? [speaker001:] I do [speaker002:] Oh. Hmm. Okay. Could I get your email address please? Maybe I can pull up your account that way. [speaker001:] Email Address: sanyaa30@email.com [speaker002:] Oh, I see it now! One moment... [speaker001:] Okay [speaker002:] Do you happen to know what type of membership you have? [speaker001:] Silver [speaker002:] Great. Okay, can you tell me the date of purchase? [speaker001:] 2020-03-02 [speaker002:] Wonderful. Yes, you can certainly return that item. Would you like credit, a refund, or are you hoping to re-order in a different size? [speaker001:] I want a refund. [speaker002:] Okay, sure. We'll need to send you a return authorization, so can I please get your mailing address? [speaker001:] Okay 9444 Kennedy St Baltimore, WA 79492 [speaker002:] Okay, and would you like to return the item by mail, or by dropping it off at one of our stores? [speaker001:] I will drop it at the store [speaker002:] Great. And how would you like your refund processed. Shall we put the money back on your credit card, or would you like store credit? [speaker001:] Yes. Put it on my credit card [speaker002:] No problem. You should get the return label in the mail shortly, and then once you return the item, we'll put that money back on your card. [speaker001:] Okay. Thanks [speaker002:] Is there anything else I can help you with, Sanya? [speaker001:] That will be all [speaker002:] Perfect. You have a nice day. Goodbye! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hello. I bought an item with you guys. But after placing it, I realized I no longer need the item. Is there any way I can cancel and get a refund? It says it hasn't shipped yet so I figured maybe it's not too late to cancel [speaker001:] Sure, can I have your full name or account ID please? [speaker002:] My name is David Williams. Also my account is DYUUADRQDG [speaker001:] Thank you David, what is your order ID? [speaker002:] It's 0785647682 [speaker001:] And just to double check, what is the status of your order? [speaker002:] The order hasn't been processed yet [speaker001:] How much was the item? [speaker002:] It was 74 and I used credit as my payment method [speaker001:] Great, you have been refunded and the item has been removed from your order. Is there anything else I can help with today? [speaker002:] Thanks! Will the amount be refunded to my card or are there other methods I can receive my refund? Store credit perhaps? [speaker001:] I can offer a gift card, add the credit to your account, send a paper check, or refund your credit card. [speaker002:] I'd like to get a gift card please [speaker001:] Can I have your full address please? [speaker002:] 7611 Brushwick Dr Raleigh, MI 75954 [speaker001:] OK, your refund will be mailed on a gift card. Is there anything else I can assist with today? [speaker002:] Thank you! One last thing, how long will it take to receieve the card in the mail? [speaker001:] 5 7 business days. [speaker002:] Alright. That's all and thank you for your time and business! [speaker001:] Thank you, have a great day! [speaker001:] Hello, how can I help you? [speaker002:] I placed my order nine days ago and have not received my order. [speaker001:] Sorry to hear that. Can I please have your name? [speaker002:] Chloe Zhang [speaker001:] Thanks Ms. Zhang, can I have your username, email address and order number? [speaker002:] Username: cz448908 Email: cz448908@email.com Order number: 2674513675 [speaker001:] Ms. Zhang, since it has been so long i will ship a new order out to you. [speaker002:] Thank you! [speaker001:] You're welcome. Can I please have your full address? [speaker002:] Yes. It is: 7969 Kennedy Street Baltimore, CA 16262 [speaker001:] Okay great and what item did you order? [speaker002:] I ordered two items. Tommy Hilfiger boots and Calvin Klein boots The boots were $79 and the jeans were $99 [speaker001:] You are all set and will receive your order within the next 24-48 hours. Anything else I can assist you with? [speaker001:] what is up? why can't I use my cc? [speaker002:] What seems to be the issue? [speaker001:] your site keeps rejecting my cc [speaker002:] Let's try a couple troubleshooting options [speaker001:] sorry, but this is making ms so grumpy! [speaker002:] Can you try entering the card information one more time for me? [speaker001:] i guess nah no change what else can I do? [speaker002:] Okay, can you see if your card is expired? [speaker001:] what's the date today? [speaker002:] Today is 4.15.2020 [speaker001:] oh wait. you are right! what a space cadet! sorreeeee thanks for helping me [speaker002:] No problem! Anything else you need? [speaker001:] well maybe a new head. but no [speaker002:] Haha, have a great day! [speaker001:] HI! Thank you for contact us today. How may I help you? [speaker002:] Do you have measurements available for the items? [speaker001:] I can try and find that information for you. What item are you looking at? [speaker002:] It's a Calvin Klein shirt that is $49. [speaker001:] Thank you! Can I also have your name please [speaker002:] Sanya Afzal [speaker001:] Thank you sanya. One moment while I look for this information [speaker002:] ok [speaker001:] Would you like to know the measurements for the arms or collar? [speaker002:] The sleeve length please [speaker001:] Sure! On the size small shirts the length is 32. Medium is 34 and large is 36 [speaker002:] Great that's just what I needed. Thanks for your help! [speaker001:] You're Welcome! Is there anything else I can help with [speaker002:] I don't think so... bye! [speaker001:] Have a great day [speaker001:] Hi. How can I help you? [speaker002:] How much do I have to buy before I get free shipping? I've got a $59 Guess shirt I'm getting for my son, and I want to see if it's included with that. Social Security doesn't pay that much, you know? [speaker001:] Yes, you will get free shipping [speaker002:] Aw, that's great news. That's what I was hoping to hear. You just made my day! [speaker001:] $25.00 is what you need for free shipping [speaker002:] Okay, definitely over that. That's good news. [speaker001:] Great! Anything else I can do for you today? [speaker002:] No, that was it. Thanks so very much. [speaker001:] Ok, I'll end this chat now [speaker001:] Hi how can I help you [speaker002:] I would like to know the price of gift wrapping [speaker001:] Gift wrapping costs a fixed price of $4.99 per item, but availability may vary depending on if the item is oversized. We also allow the option of adding up to 300 characters with any gift-wrapped purchase. You must specify a separate message for each item you are gift-wrapping, even if it is a repeat of another message. [speaker002:] Oh great! Now I can order my niece her birthday present. Thank you [speaker001:] Anything else? [speaker002:] No thank you [speaker001:] Have a nice day [speaker001:] Hi, how may I help you? [speaker002:] I am trying to make a purchase but my cc keeps getting rejected. [speaker001:] Ok, I can help with that First can you check that your expiration date on the card isn't expired? [speaker002:] It doesn't expire till 0723 [speaker001:] great Can you try logging out of your account and logging back in this will often fix the credit card issue [speaker002:] Thanks! That seemed to work [speaker001:] great! Can I help with anything else? [speaker002:] Nope that is all. [speaker001:] Have a great day [speaker001:] Hi, how can I help you? [speaker002:] I'm not happy with the limited stock you seem to have I've tried 4 different times and everything in my size is out of stock. Alessandro Phoenix [speaker001:] Sorry, to hear that Mr. Phoenix. [speaker002:] Why is there always issues with stock [speaker001:] I can file a report with our purchasing dept. to help them do a better job. [speaker002:] Yes that would be great but I'm still not happy When do you expect to have my Calvin boots size 8 in stock [speaker001:] For your trouble, I can offer you a discount promo code. How does that sound? Is it just one item out of stock or several? [speaker002:] That sounds good and fair Overall doesn't matter [speaker001:] Here is the code BSSR8. [speaker002:] Thanks [speaker001:] Is there anything I can help you with? [speaker002:] When do you expect my Calvin Klein boots to be in [speaker001:] Is that the only item that was out of stock? [speaker002:] No but it's one I need by next week [speaker001:] Okay, I understand. Let me check on that. I can back order the item for you, so when it's in stock it will ship immediately. [speaker002:] Ok thanks Goodbye [speaker001:] Would you like me to back order it for you? [speaker002:] Yes [speaker001:] Woudl you like me to charge the card on file? [speaker002:] Yes please [speaker001:] Okay, I hope I was able to satisfy you. Is there anything else I can help you with? [speaker002:] No ty Good bye [speaker001:] You're welcome. Bye. [speaker001:] Good afternoon! Thanks for contacting AcmeBrands. How can I help you? [speaker002:] Hi, I returned an item and am supposed to get a refund but the charge on my account hasn't been reversed yet. [speaker001:] Okay. I'd be happy to help you with checking on your refund status. Can I have your name and order ID? [speaker002:] sure, it's Sanya Afzal and my order id is 4065315419 [speaker001:] Thank you. I'll pull up your account. What username and email address did you use? [speaker002:] my username is safzal61 and my email is safzal61@email.com [speaker001:] Thank you. One moment while I lookup your refund. Your refund is in progress and will be completed online and applied directly to your credit card used when you placed the order. You should see the refund within 3 business days. [speaker002:] Ok, great, I was just making sure. [speaker001:] No problem. Is there something else I can help you with today? [speaker002:] nope, that's all i needed thank you! [speaker001:] You're welcome! Enjoy the rest of your day. [speaker001:] I think I paid too much for shipping. Can you check the status of my order? [speaker002:] I will just need to pull up your account first. Could I please get your User name, email address and Order ID? [speaker001:] My username is rdomingo175 My email is rdomingo175@email.com My order ID is 4583445283 [speaker002:] And could I please get your full name? [speaker001:] Rodriguez Domingo [speaker002:] Just a moment please. Has the item already shipped? [speaker001:] It says it is in transit. I want to just cancel the order and get a refund. [speaker002:] Okay, let me look in to that just a moment please. So since the item is in transit, we would have to wait till it is actually received by you to move forward with returning the order and issuing a refund. Once you get the item, you can contact us to get started with that process. [speaker001:] Okay. I will wait until it arrives and then contact you again. Thank you. [speaker002:] You are quite welcome. Is there anything else that I could assist you with today? [speaker001:] That's everything! Thank you again- [speaker002:] Have a great day! [speaker001:] Hi! how can I help you today? [speaker002:] Hi I want to know the price of stitching my name to one of my items because i'm thinking of buying the stuff [speaker001:] Stitching costs 30 cents per character for the first 15, then 20 cents per character for the next 15, 10 cents for any additional characters. Is there anything else I can help you with? [speaker002:] Okay. Thanks That will be all [speaker001:] You're welcome! Have a great day. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] i can access my account because i lost my phone for the two factor authentication [speaker001:] I'm so sorry about that! I'll be glad to assist you. Your full name, please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. Would you kindly provide your email address, so I may send you a reset code? [speaker002:] Sure its cm867827@email.com [speaker001:] Perfect! A link will emailed to you for the code reset. We also recommend some best practices for your account security; those details will be in the email as well. Is there anything more I may help you with today? [speaker002:] Thank you that will be all [speaker001:] You're very welcome! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you? [speaker002:] i would like to check the order status because the cost of shipping was too high. cancel the order and would like a refund [speaker001:] Hello, have you already started the refund? Are you wanting to know the status of the refund? [speaker002:] no but i would like to start the process if possible [speaker001:] Can you provide me your full name or account ID please [speaker002:] Norman Bouchard. TIZHRLV5IC [speaker001:] Thanks. Can you also provide me your username, email address, and Order ID [speaker002:] nb246753. nb246753@email.com. 2517593520 [speaker001:] Thank you. What type of refund would you like? [speaker002:] have the money refunded onto my card [speaker001:] What was the price of the order? [speaker002:] $84 [speaker001:] I have processed the $84 refund to your card. Is there anything else I can help you wihth? [speaker002:] that is all [speaker001:] Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi, I wanted to ask about premium memberships How do I go about getting these added benefits? [speaker001:] Hello, our premium membership can not be bought directly. Instead, they are earned through repeat purchases over the year. These are the qualifications for membership: Bronze; $500, Silver; $1000, Gold $2000 [speaker002:] Ah, I see well, that was all I needed. Thanks for answering [speaker001:] Awesome, have a great day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I can not sign into my account [speaker001:] Ok. let me help with that. [speaker002:] I lost my phone, so I can't get the text for 2FA [speaker001:] OK. I can help with 2FA. May I have your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] OK Norman. I have pulled up your account. May I have your email address? [speaker002:] Norman Bouchard@gmail.com [speaker001:] OK. I made a note. We have a few best practices we would like you to check out to keep your data safe I will send the link [speaker002:] Will I be able to sign on then? [speaker001:] OK. The link was sent. You can now sign in. The 2FA was disabled [speaker002:] Thank you for the help! [speaker001:] You're welcome. Anything else I can help with? [speaker001:] Hello, how may I help you? [speaker002:] I'd like to check the status of my account, I think my subscription was removed. [speaker001:] Okay, can I have your full name please? [speaker002:] Albert Sanders [speaker001:] Thank you. How exactly did you find out about this issue? [speaker002:] I heard something on the news about it [speaker001:] I've checked the system and everything in your account looks fine. You must have misheard something on the news, your subscription is intact and you have no extra fees on it. [speaker002:] Oh, sorry about that, thanks so much [speaker001:] Not a problem at all, I'm glad that everything is just fine. Is there anything else you need today? [speaker002:] No, thanks [speaker001:] Okay, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Yes i was checking my account and i see that a subscription was added to my account and i didn't not want this add on and i also see that you guys charged me the $40 for this and i would like a refund [speaker001:] Glad to help. May I have your full name please? [speaker002:] sure its Chloe Zhang [speaker001:] thanks Chloe. Can you tell me how you heard about this issue? [speaker002:] from a friend [speaker001:] okay. I will check the system about this problem. [speaker002:] ok [speaker001:] the system shows that there are no extra charges in your account. You don't need to worry about that. Your friend might have misheard the news. [speaker002:] oh okay, thank you for checking into this [speaker001:] or misunderstood the news. You are welcome. Is there anything else that I can help you with? [speaker002:] that will be all [speaker001:] Have a nice day! [speaker001:] good afternoon! [speaker002:] hi, i would like do know when the local store closes [speaker001:] what is your city? [speaker002:] monterey [speaker001:] ok, i am checking the listing the store in monterey is likely from 8AM to 11PM [speaker002:] cool, so i still have some time to head over! [speaker001:] yes, keep in mind that you can always visit us online at www.acmebrands.com [speaker002:] will do, thanks for the tip [speaker001:] do you need anything else? [speaker002:] i'm good for today, thanks again [speaker001:] cool, have a great day! [speaker001:] Hello [speaker002:] Hello, how can I help you? [speaker001:] I messed up my order I added super fast, one day shipping by mistake But it's much too expensive for me Can you change my shipping to next week delivery? I don't want to pay for faster shipping [speaker002:] Let me check on that. Can I get your full name, account ID, and order ID? [speaker001:] Sanya Afzal GMEJ8XYE1D 2536186766 [speaker002:] What is the shipping status on the order? [speaker001:] I have received the order [speaker002:] What is your membership level? [speaker001:] Guest [speaker002:] I can go ahead and delay the shipping date on that order for you [speaker001:] Okay great thank you So I won't have to pay the fee? [speaker002:] No, it will be automatically refunded Is there anything else you need? [speaker001:] Okay great No, that was it!!! Thank you I don't need anything else [speaker002:] Have a great dau [speaker001:] Hey! [speaker002:] Hello and how may I help you today? [speaker001:] How long does premium membership last? I wanna buy stuff ok I, just a guest [speaker002:] I would be happy to help. A premium membership will extend until December 31st of the year you got the membership. They take it into account at t he start of each month. [speaker001:] Thanks so much! Bye! [speaker002:] Anything else? Okay bye! [speaker001:] Hello, how are you today? How can i help you? [speaker002:] I did a return but the charge has still not been reversed. [speaker001:] Can I please get your full name and account id? [speaker002:] My name is Alessandro Phoenix but I'm not sure about the account ID [speaker001:] You are looking for the status of your return, is that correct? [speaker002:] no, the return is completed. I just want to know why the charge hasn't been reversed [speaker001:] May I please ask what item you returned? [speaker002:] Tommy Hilfiger jeans [speaker001:] Okay according to the system the missing refund is a problem on you end. Please try to log out then log back in to fix it. I can see the credit appearing on my end, im so sorry for the inconvenience. [speaker002:] ok thank you [speaker001:] Can I help you with anything else? [speaker002:] no [speaker001:] Okay have a great day! [speaker001:] The website is too slow. I can't click on anything. [speaker002:] I'm sorry, let me help troubleshoot that! Can you try logging out of your account and logging back in? Sometimes that fixes this. [speaker001:] I just tried it, it didn't work. [speaker002:] What about other websites on your computer? Do they work normally? [speaker001:] The other website seems a bit slow today. [speaker002:] If other websites are slow too it must be a problem with your internet connection. [speaker001:] Thanks for the info.I will be contacting my ISP as soon as possible to determine the cause of this issue. [speaker002:] I hope you can get this fixed soon! Is there anything else I can help you with? [speaker001:] no [speaker002:] Okay, have a great day! [speaker001:] How can I help you today? [speaker002:] Hi! I need to dispute my bill. I got charged twice for my subscription. That's just wrong! [speaker001:] Sure. What is your name please? [speaker002:] Albert Sanders [speaker001:] Can I have your account and order IDs? [speaker002:] LXQDP6NWQE 9060094286 [speaker001:] Thanks, I have found your account. Albert, what's your membership level? [speaker002:] Silver member [speaker001:] How much was the charge? [speaker002:] I'm not sure [speaker001:] Okay. We can only refund $10 of that charge, according to company policy. Hopefully that covers it. [speaker002:] Well, shoot! It's better than nothing, I guess. [speaker001:] So sorry. [speaker002:] Thanks for the refund. [speaker001:] Is there anything else I can help with? [speaker002:] That's it [speaker001:] Okay then. Have a great night. [speaker001:] Hi. How can I help you? [speaker002:] Yes i would like to learn more about an item because i was thinking about buying it [speaker001:] Ok, what item are you interested in? [speaker002:] The Tommy Hilfiger Jacket [speaker001:] What would you like to know? [speaker002:] I would like to know how do you detach the hood? Is there a hidden zipper [speaker001:] The hood can be detached with five buttons on the collar that attach the hood to the rest of the jacket No zipper [speaker002:] okay thank you for answering my questions [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] that will be all [speaker001:] Ok, I'll end this chat now [speaker001:] Hello I am having a computer issue and I need assistance [speaker002:] Okay, I can help you with that What seems to be the problem? [speaker001:] This is what is going on: I want to buy boots but I can't make the order work. My cart won't update to show that I have purchased the boots Can you help me? [speaker002:] Yes, I can help with that. [speaker001:] I'm a beginner at computers And I don't know how to fix it on my own [speaker002:] I have a few simple tricks that can often fix the problem, and they're all very easy, but if none of these work, I can take your order manually [speaker001:] All right I'll see if I can follow only *along My grandson bought me this computer and I'm still learning how to use it [speaker002:] First of all, just to make sure, is the item that you are looking at currently in stock? [speaker001:] Online shopping is a new thing for me Let me see.... [speaker002:] That's okay, I'll be able to help [speaker001:] Yes, it says "in stock" on the website [speaker002:] There might be a little message in the lower-left corner, it's easy to miss Okay, that's good. Umm, the first simple fix is to refresh your page and then try again [speaker001:] Hmmm.... How do you refresh again? Do I hit the button at the top? [speaker002:] Do you see something at the top of your page that looks sort of like circular arrows? [speaker001:] Yes I pressed that But I still can't add the boots to my order [speaker002:] Oh, I see Well let's try a different approach. Do you see "Log Out" somewhere in the top right corner of the store page? [speaker001:] I'm looking Yes I see it Should I press it? [speaker002:] Okay, can you press that to log out, and then just type in your username and password again to get back to the store website [speaker001:] Okay Give me a moment to do that [speaker002:] Okay [speaker001:] Okay, I followed your instructions I am trying to add the boots again Oh, wow! My chart has them now I think we fixed it! [speaker002:] Ah, that's great news [speaker001:] Yes. I am getting the "hang" of this, as the kids say [speaker002:] Sometimes websites like ours just need that little kick in the you-know-where to get them working again [speaker001:] Right! [speaker002:] You are indeed, I'm glad we could work this out together [speaker001:] I appreciate your patience You are a good teacher [speaker002:] I'm glad I could help, and you did great as well. [speaker001:] Thank you! [speaker002:] While we're here, is there anything else that I could help you with? [speaker001:] I don't think so. My grandson will be so happy I learned how to do this Thanks for showing me what to do [speaker002:] You're very welcome. I'm sure your grandson will be thrilled. Have a great day, and please don't hesitate to call back if you need anything [speaker001:] I'm having trouble with my online cart. It won't update. I'm trying to add a new item [speaker002:] Hi Sorry for the wait! [speaker001:] thats ok [speaker002:] Internet went out I can help with your cart issue First can you double check that the item is not out of stock? it's written in the bottom left corner [speaker001:] sure hold on a second [speaker002:] ok [speaker001:] it looks like it is still in stock [speaker002:] Great Can you try refreshing the page? Sometimes this fixes the issue [speaker001:] hmm okay. let me see [speaker002:] okay [speaker001:] ok that seemed to work [speaker002:] Great! Can I help you with anything else today? [speaker001:] no that is all thank you [speaker002:] Your welcome. Have a great day [speaker001:] Hi, thanks for contacting Acme client support. How can I help you today? [speaker002:] Yes, I bought a shirt from y'all and when I got is, I realized that the color doesn't flatter my skin tone. I need to return it. [speaker001:] I understand, I'd be happy to look into that for you. Can I start by getting your full name? [speaker002:] Yes, it's Joyce Wu. [speaker001:] I'll also need your Username, email address and Order ID to bring up that order. Do you have that information for me? [speaker002:] jwu27769 jwu27769@email.com 9037429935 Normally, neon green looks great on me, but since I've been stuck inside I'm very pale. [speaker001:] I'm sure it brings out your eyes though! I just need to know your membership level, if you have that. [speaker002:] Yes, it does. Everyone tells me my eyes are beautiful. I'm a Gold member. [speaker001:] Ms. Wu, as a Gold member you are entitled to our highest level of service and I'll be happy to arrange the return for you. I'll just need your mailing address for the shipping label. [speaker002:] That's why I got it! [speaker001:] You earned it! [speaker002:] 4650 Woodshore St Brighton, NY 46552 [speaker001:] How would you like to send the return, via mail, drop off center or in one of our stores? [speaker002:] I think I'll do mail so I don't have to be around people. [speaker001:] That's very smart and responsible of you. [speaker002:] I know. Everyone tells me that I'm smart. [speaker001:] You're all set. The shipping label is on the way to you and you can just send it back to us at your convenience. [speaker002:] Okey doke. Thank you for your help and have a great day! [speaker001:] Of course. Is there anything else that I can help you with today? [speaker002:] No, I am good for now. [speaker001:] Thanks for shopping at Acme. Have a great day! [speaker001:] Hello, thank you for reaching out to us today. How may I help you? [speaker002:] I'm showing a charge for an order that I never placed. [speaker001:] I'm very sorry to hear that. Was this concerning your subscription, multiple items, or not ordering something at all? [speaker002:] It's about not ordering anything at all. I never placed any type of order, but I go charged for things. [speaker001:] Alright, let's see what I can do to help. Can I have your Full name please [speaker002:] My name is Chloe Zhang. [speaker001:] Alright I was able to pull up your account. Do you have an order number? [speaker002:] It says 4421763097 [speaker001:] Okay thank you. I'll also need your Username and Email address please. [speaker002:] My username is czhang23, and my email is czhang23@email.com [speaker001:] Alright I was able to find the order. Let me check with my system and see if there was an error. [speaker002:] Ok, thank you. [speaker001:] Could you provide me with your membership level please? [speaker002:] My membership level is bronze. [speaker001:] Alright, After checking with the system there wasn't an error. If I went ahead with the refund without confirmation we risk doing a refund when there wasn't actually a charge issued. Sadly I'm unable to help with this inquiry. [speaker002:] So what do I do. I got charged for an order that I didn't want. And never ordered. [speaker001:] I would suggest double checking with your bank to see if there was actually a charge or if it was a mistake on their end If that doesnt work you can try contacting us again but at this time I am unable to help. I'm sorry for any inconvenience this may have caused. [speaker002:] I'll check with them, but if it shows I was charged, I'll be calling back. [speaker001:] Please do so if it can't be resolved through them. Thank you for shopping with us and I'm sorry again. Have a good day. [speaker001:] Hi, how may I help you today? [speaker002:] Hi, I want to check the status of my account? [speaker001:] What do you want to know about it? [speaker002:] Actually, the status of my subscription? [speaker001:] Do you want to know how much is due? [speaker002:] No, actually I heard some news that an extra subscription was added to my account I don't want any extra charges or fees [speaker001:] Ok, you want to make sure there aren't any extra subscriptions added to your account [speaker002:] yes, and if there is, then i would like a refund [speaker001:] Ok, and what is your full name? [speaker002:] Chloe Zhang [speaker001:] Hello Chloe. Well, my name is Karen and I would be happy to help you with this. let me check the system for you [speaker002:] Oh, hi Karen [speaker001:] I have just checked and I can assure you that nothing is added to your account [speaker002:] Hmm, are you sure? [speaker001:] yes, I am certain, I am looking at your account now [speaker002:] Ok, I guess that makes things easy [speaker001:] Yup, anything else I can help you with? [speaker002:] that's it then [speaker001:] Great, have a nice day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I placed and order and it's been delivered but the payment method is showing incorrect [speaker001:] I'll be glad to help you with that. Would you provide your full name, please? [speaker002:] David Williams [speaker001:] Thank you, David. To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] Account ID: OT3WUQIFTD Order ID: 0507558725 [speaker001:] What is the shipping status on your order? It may be "Order Received", "In Transit", "Out For Delivery", or "Delivered". [speaker002:] Delivered [speaker001:] Thank you, David! Since the order has already been delivered, I can update your payment method, but it will only apply to future orders. Would you still like to update your payment method? [speaker002:] So they credit card information on the receipt isn't mine. [speaker001:] I sincerely apologize for that error. I can escalate the issue to management and have someone contact you? [speaker002:] It seems like you might have charged someone else's account for my stuff. I mean it's paid and delivered so... [speaker001:] We'll definitely look into that for you. Would you like to update your payment method, just in case? Options are Credit Card, Debit Card, or PayPal. [speaker002:] Lets do credit card [speaker001:] All set! Is there anything more I may help you with today? [speaker002:] nope that's all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi! How may I help today? [speaker002:] Hi I am Norman Bouchard I would like to find out more about a guess Jacket Do you have a medium in stock? [speaker001:] I can check for you. If the jackets are on the website as empty it is currently out of stock which is what I am showing. Jackets are restocked at the end of the month. I recommend checking back then Does that answer your questions today? [speaker002:] Yes I will check back later this month. Thanks for checking! [speaker001:] You're Welcome! Have a great day [speaker001:] hi [speaker002:] Hi! How can I help you today? [speaker001:] I just got my jacket and it has a stain on it can i return it? [speaker002:] Oh no! I'm sorry to hear that. I can help you process the return. I just need your full name, username, email address, order ID, and membership level, please. [speaker001:] Alessandro Phoenix username aphoenix001 aphoenix001@email.com order # 1797716894 I am silver [speaker002:] And when was the item purchased? [speaker001:] on February 17th [speaker002:] Okay, perfect. Thanks for all the info. I just need your address for the shipping label. [speaker001:] 0841 Kennedy St San Mateo, NY 69925 [speaker002:] And would you like to process the return by mail, in store, or through a drop off center? [speaker001:] can you schedule a UPS pickup? I can't go outside because of coronavirus [speaker002:] Sure, we can have them come to the house for you. Just leave it outside the door with the shipping label I am sending through email. Okay, everything is all set. Is there anything else I can help you with? [speaker001:] great thank you so much that was all [speaker002:] You're very welcome! Have a great day. [speaker001:] Hi! How may I help you today [speaker002:] Hi, I'm just here to double check my refund status I sent my order back a while ago and I'm just wondering when I can get my money back. [speaker001:] Sure I can assist with that Can I have your name [speaker002:] Rodriguez Domingo [speaker001:] Thank you and for verification can I have your username, email address and order id? [speaker002:] Sure My username is rdomingo117 rdomingo117@email.com 2835303276 [speaker001:] I show the refund is in process and it was started online back to your credit card. I would recommend giving it a few more days to show up on your statement Was there any other questions I can answer today? [speaker002:] Oh okay, guess I'll wait a bit longer. That was all I needed, thank you [speaker001:] You're Welcome! Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] All I'm seeing is a spinning wheel when I'm trying to use the search bar [speaker001:] Okay, give me a minute and I'll have everything I need to help you! [speaker002:] Thanks [speaker001:] So is the site as a whole working slowly or are you getting no results from the search bar? [speaker002:] The search bar isn't working for me [speaker001:] Okay. First I'll write up a report and let our Website Team know. Now have you tired clearing out your cookies? [speaker002:] Hang on I'll try that. O.k. I did that, but still seeing the wheel. [speaker001:] Have you tried logging out and back in? [speaker002:] Okay, now we are in business. I think I needed to clear cookies and Log in again. Thanks for your help. The search bar is back working for me. [speaker001:] No worries, is there anything else I can do for you? [speaker002:] No, you were a lot of help. Thanks. [speaker001:] No worries. Have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] I am trying to buy this shirt but my card keeps getting rejected [speaker001:] Okay, can you try to re-enter the card information one more time? [speaker002:] ok gimme a sec still not working [speaker001:] Okay, try to log out of your account and back in. Maybe that will fix it. [speaker002:] i logged in and out still no [speaker001:] Can you check the expiration date on the card? Perhaps it is too old [speaker002:] ok Oops, it expired yesterday!! I'm so sorry [speaker001:] No problem, is there anything else you need help with? [speaker002:] nope I need to get a new card now thanks for helping [speaker001:] Okay, thank you and have a nice day. [speaker001:] Hello, how may I assist you today? [speaker002:] I wanted to check the order of my status. I paid with a credit card and it's saying debit on my order statement and I just want to make sure it went through [speaker001:] Sure, can I have your name please? [speaker002:] Sanya Afzal [speaker001:] Can I also have your account and order IDs? [speaker002:] Account ID: MRXSUW1HAE Order ID: 3819742259 [speaker001:] What is the shipping status of your order Sanya? [speaker002:] Order received [speaker001:] I've changed the payment method to ensure it's on your credit card and not your debit card. [speaker002:] Thank you! [speaker001:] Can I help you with anything else? You're welcome. [speaker002:] No that is all [speaker001:] Great. Thanks for reaching out to us, have a great remainder of the day! [speaker001:] Hello, thank you for contacting us today. How can I help you? [speaker002:] Hi. I'd like to know the state of my refund. [speaker001:] Alright, I'm sure I can help with that. Can I have your first and last name please? [speaker002:] Rodriguez Domingo [speaker001:] Thanks so much Rodriguez. Can I lso have your Username, E-Mail address and Oder ID please? order* [speaker002:] rodriguezd711 rodriguezd711@email.com 3741876314 [speaker001:] Thank you. And you just needed the status correct? [speaker002:] Yes, I just wanted to double check. [speaker001:] Okay, one moment please. Alright, the current status of the refund is "In progress" And was initiated online. were there any other questions you had? Hello? Are you still there? [speaker001:] Hello, how can I help you today? [speaker002:] just signed up for the premium subscription wondering how to maintain it what to do etc and what my status is with that [speaker001:] Okay, so you want to know how long your membership lasts? Or what it takes to be premium? [speaker002:] well when the annual fee is due is my main concern but yeah how to maintain it..guess I'm bronze right now thats what it says now [speaker001:] Well membership isn't purchased. It's gained by spending more than a certain amount in a calendar year. Given that you're Bronze and just recently joined that means you broke the $500 barrier sometime before April 1st, and you that will last until the end of the next full calendar year. So December 31st 2021. [speaker002:] oh i see so this is unrelated to the annual subscription fee which I'm wondering when is due [speaker001:] Ahhh, that's not a premium account thing. That's just the standard subscription fee and entirely unrelated. Give me a second to pull that up. [speaker002:] ok still getting used to it [speaker001:] No worries. [speaker002:] if that's due I pay it now but otherwise all I wanted to know [speaker001:] Can I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] I'll gladly pull up your due date. And your account and order ID? [speaker002:] 4U4S4FSU7S 1927076652 [speaker001:] Okay, give me a second to check everything. Okay, your fees are due tomorrow for a total of $14. [speaker002:] alright, it just charge my card yes [speaker001:] I'm going to send you a link to where you can look this up yourself in the future as well. [speaker002:] ok thanks for being patient thats all for today [speaker001:] And you have your username yes? [speaker002:] yes I'm already in [speaker001:] Okay, anything else I can do for you today? [speaker002:] no thanks goodbye [speaker001:] Have a nice day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello. I have a question about a shirt on your site Can you help? [speaker001:] Let me help you with that. What would you like to know? [speaker002:] I really like this Michael Kors shirt [speaker001:] It is an awesome shirt. [speaker002:] But I'm a very clumsy person and I'm always spilling things on myself Especially when I eat [speaker001:] Happens to me all the time. [speaker002:] I'm sure that I would spill on this shirt Do you know how I would remove a pasta sauce stain from the shirt? [speaker001:] Let me find out. [speaker002:] Thanks for helping me [speaker001:] If the stain is fresh, just rinse in cold water and wash immediately. [speaker002:] Okay. That makes sense What if it's an old stain? [speaker001:] If is dry, soak in cold water for at least 30 minutes, then scrub with dishwashing liquid using a toothbrush. Then wash in cold water again. [speaker002:] Wow! That's a lot to get out the stain [speaker001:] It is but it does get it out. [speaker002:] Hmmm...I will have to think more about whether to get this shirt I just know that I'll spill on it. Well, thanks for answering my question [speaker001:] Is there anything else you would like to know? [speaker002:] No, that was it [speaker001:] Have a good day. [speaker001:] Hi how can I help you [speaker002:] HI I have a question about my account. I broke my phone and am waiting for a replacement. But it was the phone i was using for two factor authentication. Can you turn that off so I can log into my account? [speaker001:] Can you still recieve email on another device? [speaker002:] yeah I can get it on my computer [speaker001:] Great I can get this taken care of for you Can I get your full name and email [speaker002:] My name is Albert Sanders My email address isasanders964@email.com asanders964@email.com forgot the space there [speaker001:] For security purposes can I get your mothers maiden name [speaker002:] Simpson [speaker001:] OK great, I have reset your two factor authentication and a link will be sent to your email I have also sent a link about best security practices for your reference [speaker002:] oh great thank you! [speaker001:] Anything else? [speaker002:] that's it I'll wait for the email then [speaker001:] Have nice day [speaker001:] Hello. I seem to have forgotten my password and cannot log in. [speaker002:] Hello welcome to customer service unit I am very sorry about this [speaker001:] No problem, it's my fault [speaker002:] Give me your fullname or Account id [speaker001:] Joseph Banter [speaker002:] What is your username? [speaker001:] josephbanter148 [speaker002:] Oops.. I have checked your account and I can recover your password [speaker001:] Great thank you! [speaker002:] We will need to generate a new one [speaker001:] Ok [speaker002:] I need your pin number [speaker001:] 4926 [speaker002:] Good. I'm on it. Give me a moment [speaker001:] Ok [speaker002:] I have generated a new password This is the password: g8z4zbi6558 [speaker001:] Ok let me try... Hey it works! Thank you so much. [speaker002:] I am very happy to be of help. Is there any other thing I can do for you? [speaker001:] Nope that's all. Have a great day! [speaker002:] I wish you the same [speaker001:] How can I tell if my cart qualifies for free shipping? [speaker002:] hi there. You will get free shipping if the total pre-tax cost is more than $25 otherwise, the shipping is $4.99 [speaker001:] oh sounds like I will qualify then [speaker002:] and if you want faster shipping, the cost depends on weight is there anything else I can help you with? [speaker001:] no that was all [speaker002:] sorry, that should have been made more clear on the shopping cart page. thanks for letting us know have a good day [speaker001:] no problem you too [speaker002:] bye for now [speaker001:] Hello. How can i help you today? [speaker002:] i would like for an extension on my premium subscription because i would like some time to get the money [speaker001:] Okay. I'd be more than happy to look into this for you give me moment please [speaker002:] ok [speaker001:] Can I get your full name please? [speaker002:] David Williams [speaker001:] can i get your account ID and order ID? [speaker002:] NTNDQKUYMJ. 1608912496 [speaker001:] What is your membership level? [speaker002:] guest [speaker001:] okay unfortunately guests are not eligible for membership extensions. I'm sorry I cannot help you further. [speaker002:] ok. that is all [speaker001:] Thanks and have a great day! [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] What is up? I need help resetting my password, please. [speaker001:] Sure thing, let me help you with getting that reset. [speaker002:] Sweet! [speaker001:] Could you give me your full name or account ID so I can pull up your account? [speaker002:] Albert Sanders [speaker001:] Great I was able to pull up the account. Do you have your username available? [speaker002:] Shoot, no I can give you my PIN if it helps? [speaker001:] No problem, we'll recover your username first then get back to resetting the password. For the username I'll need 2 of the following. Zip code, Phone number or Email address. [speaker002:] Ahhh, sure. Zipcode 60616 Phone number is 685-4295 [speaker001:] great that all looks good. I was able to verify your identity. Your username is asanders1 [speaker002:] I'll make a note of it! [speaker001:] Alright now back to the password reset, you mentioned you have a pin number? [speaker002:] Yes, it's 937071 [speaker001:] Perfect. one moment while I generate a new password for you. The temporary password for your account it: i4wn2ew42o be sure when you log in to check your profile and change it to one you'll remember [speaker002:] Awesome. I'll change it after I log in. [speaker001:] Was there anything else I could help you with today? [speaker002:] That's it, thanks! [speaker001:] Thank you and have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Can you check on the status of my subscription if i owe anything id like to pay it [speaker001:] Certainly May I just gather some information from you first, so that I can verify the account may I ask your full name, account ID, and the order ID of any recent purchase? [speaker002:] Chloe Zhang GRL9SG7MQJ 1118107951 [speaker001:] Okay, Ms Zhang, it looks like your account is in good shape [speaker002:] good to hear [speaker001:] there is nothing due at this time Is there anything else I can help you with while we're here? [speaker002:] that was everything I needed thanks have a good day [speaker001:] You're welcome. And you too [speaker001:] Hello! How may I help you today? [speaker002:] I think I am missing credits that I am owed on my subscription service. I earned the credits from a promotional package I bought [speaker001:] One moment please. Sorry about that. You are having an issue with missing credit from your account. Is that correct? [speaker002:] That's right. [speaker001:] Great! I would be happy to help with that. May I have your full name or account ID, please? [speaker002:] David Williams [speaker001:] You said that you participated in a promotional package and you didn't receive the offered credits, correct? [speaker002:] That is correct. [speaker001:] I'm sorry for the inconvenience. Let's see what is happening. Do you know how much credit is missing? [speaker002:] I don't know exactly how many, my wife told me and she's not here. [speaker001:] Typically we offer 20 credits for our promotional packages. Does this seem fair to you? [speaker002:] That sounds about right to me. [speaker001:] Great! You will receive a promo code that can be redeemed for 20 credits. Is there anything else you need today? [speaker002:] No, that's all I needed. Thanks. [speaker001:] Fantastic! Have a great day! [speaker001:] Hi, thanks for getting in touch today! How can I be of assistance? [speaker002:] Hi, I would like to check on a shipping status for my order. I have yet to receive it. [speaker001:] Sure. What is your name, please? [speaker002:] My name is Norman Bouchard [speaker001:] Thank you, Norman. And to validate your purchase, can you please send me your usernameemail and your order ID? [speaker002:] my username is nbouchard161. my email is nbouchard161@email.com. my order ID is 9985823620 [speaker001:] Thank you! And how long have you been waiting for the package? [speaker002:] I've been waiting for about a week now [speaker001:] Okay. Do you know if it's been a full week yet? If so, I can ship you a new one. [speaker002:] Its been 6 days [speaker001:] Okay. Since it's only been 6 days, I unfortunately can't do anything yet, but if it still hasn't arrived tomorrow, please get back in touch and we'll get a new one shipped right out for you. I'm sorry I can't be of more help today. [speaker002:] Okay. Thanks for your help [speaker001:] But can I assist you with anything else? [speaker002:] Nope, thats it [speaker001:] Okay, have a great day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi I have a question about an order I made [speaker001:] Sure, what can I help you with? [speaker002:] I just got the confirm it was out for delivery but I didn't order it with next day shipping. I ordered it with regular delivery So I wanted to have the shipping charge refunded because I never wanted that [speaker001:] Sure thing let m e see what I can do to help. Could you provide me with your Full name please? [speaker002:] Norman Bouchard [speaker001:] Thank you Norman. To clarify you ordered but the order was for overnight by mistake and wanted a refund on the shipping? [speaker002:] yes [speaker001:] Alright, could you provide me with your Username, Email and Order ID please? [speaker002:] normanbouchard557 normanbouchard557@email.com 4087963330 [speaker001:] Thank you Norman. Could you tell me the shipping status please? [speaker002:] It says out for delivery [speaker001:] Since the order is out for delivery I wont be able to change the date but I'll hapilly offer you a refund on the shipping fee. [speaker002:] ok that helps thankns [speaker001:] Alright let me put that through for you. Was there anything else I could help you with? [speaker002:] that's it thanks so much [speaker001:] No problem Have a wonderful day! [speaker001:] Hi, how are you doing today? [speaker002:] Hi I can't access my account because i lost my phone. What should I do about that? [speaker001:] I can send you an email that will help you reset your two factor authentication. Can I please have your full name and email address? [speaker002:] Albert Sanders Email Address: albertsanders137@email.com [speaker001:] Ok, an email has been sent! I'll also include a link with information on the best ways to keep your account secure. [speaker002:] Great thanks [speaker001:] Is there anything else I can help you with? [speaker002:] nope [speaker001:] You have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi. My name is ALbert Sanders. I am writing because I am not happy with this website. Everytime I see an item I like, it is out of stock. What is the reason for this? [speaker001:] Sorry about that. I am glad to help. May I have your name please? [speaker002:] I already gave you my name. [speaker001:] My bad Albert. Give me a second. [speaker002:] My username is asanders813, and my email is asanders813@email.com if that helps. [speaker001:] Are you referring to a particular item or the general stock? [speaker002:] General stock [speaker001:] got it. I will write up a report and let the Purchasing Department know about this, so they can do a better job. [speaker002:] Ok. [speaker001:] Great, is there anything else that I can help you with? [speaker002:] That was it for today. [speaker001:] Have a nice day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi [speaker001:] Hello. [speaker002:] I have a premium subscription which I would like to remain active [speaker001:] Okay, I can help you with that. Do you just need to pay your subscription bill today? [speaker002:] yes please [speaker001:] Can you provide me with your name, account ID and recent order ID to pull up your account please? [speaker002:] David Williams Account ID: TFXLCPJAY3 my recent order ID 7603750508 [speaker001:] Thank you. Our standard subscription is $99 per year. How much would you like to pay today? [speaker002:] Would like the annual fee [speaker001:] Okay. Do you have a credit card number? [speaker002:] Yes I do [speaker001:] If you provide me with the number I can apply the renewal to that card, unless you would like me to apply it to the credit card on your account. [speaker002:] I would prefer the later. [speaker001:] No problem. I've renewed your subscription for the full annual amount of $99 to the credit card we have on file. [speaker002:] Thanks. [speaker001:] Is there anything else I can help you with? [speaker002:] No thats all [speaker001:] You're welcome. Enjoy the rest of your day! [speaker001:] Hello, how can I help you? [speaker002:] can you help me retrieve my username? [speaker001:] Sure thing, can I have your full name? [speaker002:] David Williams [speaker001:] I will need two of the following pieces of information to verify your identity: zip codephone numberemail address [speaker002:] 94229 zip dwilliams649@email.com [speaker001:] Thank you, your username is dwilliams1 [speaker002:] ok awesome thanks so much [speaker001:] You're welcome, is there anything else you need today? [speaker002:] thats it [speaker001:] Okay, have a nice day. [speaker001:] Hello! Thank you for contacting us today. How can I assist you? [speaker002:] I was charged for an order but I never bough anything bought [speaker001:] Oh no! I can look into that for you. Can I get your name please? [speaker002:] Joyce Wu [speaker001:] Thank you, Joyce. Now can you please provide me with your username, email address, and the Order ID? [speaker002:] jw267838 jw267838@email.com Order ID: 0705079623 [speaker001:] Okay. Let me look into that for you quickly. [speaker002:] Thank you [speaker001:] Alright Joyce. What is your membership level? [speaker002:] Bronze [speaker001:] Unfortunately my system did say that there was not an error on our end. I apologize but I'm unable to update the order. [speaker002:] Okay, I understand. Thank you for trying to help me [speaker001:] Can I help you with anything else today? [speaker002:] No that is everything [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi. I'm interested in some boots and need to know if they're waterproof [speaker001:] Happy to help, may I have your full name please? [speaker002:] They are the brown Calvin Klein boots listed for $54 [speaker001:] May I have your name please? [speaker002:] Do you really need my name? I'm just asking a question and haven't decided to purchase them yet You can just call me Joe Joseph Banter [speaker001:] thank you Joe. The boot is waterproof. [speaker002:] How waterproof are we talking? Like drops of water? Or full submersion [speaker001:] I am pretty sure full submersion is not recommended. But it is waterproof in normal circumstances. [speaker002:] I have an issue where I feel I must walk through every water puddle I encounter. It makes me feel youthful so I need very waterproof boots [speaker001:] No worries, you can check the guarantee that is attached upon purchase. [speaker002:] That's a bit backwards. Shouldn't I be able to see the guarantee before I purchase? Are you saying you don't have a way to read the guarantee? [speaker001:] Sorry, I don't but I will notify internal team about your concern. [speaker002:] Okay. Can you have them call me with this information? 156-2852 [speaker001:] Sure [speaker002:] When can I expect a call back? [speaker001:] They will do it as soon as possible. Is there anything else that I can help you today? [speaker002:] An estimate would help. I'm very busy and can't answer the phone during dungeon and dragons [speaker001:] How about an hour later? [speaker002:] I guess I can hold off on starting up a new game for an hour. Yes that works. Thank you [speaker001:] Great, is there anything else that I can help you with? [speaker002:] That's it. Thanks [speaker001:] Have a nice day! [speaker001:] Hi! How can i help you today? [speaker002:] Good morning. I am trying to look at my shopping history on the site but I can't remember my username. [speaker001:] sure! what is your name please? [speaker002:] it's Crystal Ming. sorry, Minh [speaker001:] Can i please have your zip code, email and phone number to verify your identity [speaker002:] sure, my zip is 80371, my email is cminh@email.com and my phone number is 790-158-1881 [speaker001:] Great thanks your user name is cminh1 Do you need anything else? [speaker002:] ok thanks! nope that's it! [speaker001:] have a good day [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] How long is the arm length of the shirt by Guess? [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman! The sleeve length on our Guess shirts varies by size. For the Small size, the length is 32". [speaker002:] thanks for the help. [speaker001:] For Medium, it goes to 34". And for Large, the sleeve length is 36". Is there anything more I may help you with today? [speaker002:] no [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I think there is a fee on my order that shouldn't be there [speaker001:] Glad to help. May I have your full name please? [speaker002:] Chloe Zhang [speaker001:] thanks Chloe. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] F84TMPFO4A 3932447378 [speaker001:] What is your membership level? [speaker002:] Bronze [speaker001:] thanks. Give me a second. Sorry that it is the company's mistake. How much is the overcharge? [speaker002:] It looks like 8.99 [speaker001:] the amount has been removed. [speaker002:] thanks so much! [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] no, that was it! [speaker001:] Have a nice day! [speaker001:] Hi. How may I help you today? [speaker002:] Hello, I want to check on my order status, but I can't log in to my account because I forgot my username [speaker001:] Sorry to hear that. Let me get your full name or Account ID. [speaker002:] My full name is Sanya Afzal [speaker001:] Okay, so I just need your email, phone number, and zip code. [speaker002:] My phone number is 831-781-2527, my email is safzal00@email.com, and my zip code is 37440 [speaker001:] Okay, so your username is safzal1 Is there anything else you need help with? [speaker002:] Thank you so much! Now I can log into my account just fine. That's all the help I need today, thanks! [speaker001:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I was calling because the item i am planning to buy was much cheaper yesterday For some reason there is a sudden price increase this morning I was hoping you could resolve it for mw [speaker001:] I apologize for the inconvenience. Let me look into this for you right away. [speaker002:] Thank you [speaker001:] Can you please tell me your full name or account ID? [speaker002:] Crystal Minh account ID: 1TQOYVWNJE [speaker001:] Can you also tell me your order ID please? [speaker002:] Order ID: 5854316465 [speaker001:] I sincerely apologize, but it seems that the price was increased automatically by our algorithm because of increased demand. There is nothing I can do in this case. [speaker002:] i see. But is there anything you can do? I have been buying from you all for a long time [speaker001:] Because you are one of our most valued customers, I can offer you a 5% discount code. [speaker002:] okay. Thanks [speaker001:] Your 5% discount code is UAA74. It will expire in 7 days. [speaker002:] Thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] That is all. Thank you [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hello. I bought the Tommy Hilfiger jacket but it's the wrong color. [speaker001:] Sorry for this, I can try to get it returned for you. Could I have your name, please? [speaker002:] Thanks, I am Joyce Wu [speaker001:] Hi, Joyce. I'll also need your Username and Email. [speaker002:] Username: joycew48, Email Address: joycew48@email.com [speaker001:] Do you know the order ID? [speaker002:] Order ID: 1069367900 [speaker001:] Okay, great, and what is your membership level? [speaker002:] I'm only at Guest level [speaker001:] When was the purchase date? [speaker002:] I ordered it on Jan 9 2020 [speaker001:] Finally, do you have the receipt? [speaker002:] I have all of the original packaging, yes [speaker001:] Okay, I'll need your address to send the return shipping label to. [speaker002:] 5905 Circle Drive Raleigh, MI 40487 [speaker001:] Would you like to send it by mail, in store, or at a drop-off location? [speaker002:] I'll do it in store. [speaker001:] Okay, your return is all set. Is there anything else I can do for you? [speaker002:] Oh great, thank you! Nope that's it. [speaker001:] Have a good day! [speaker001:] Good afternoon, how can I help you? Sir, are you there? [speaker002:] Hi, i had a return but you guys never refunded me and the account says my return is complete [speaker001:] I see, one moment please [speaker002:] Ok [speaker001:] ok, sorry for the delay [speaker002:] Its fine [speaker001:] would you give me your full name or account ID. [speaker002:] David Williams [speaker001:] Now could you give me your username, email and order ID please [speaker002:] Username: davidwilliams952 davidwilliams952@email.com 0043600739 [speaker001:] Ok everything in order, Mr. David how long ago did you do the refund? [speaker002:] 2 weeks [speaker001:] Ok, I'm sorry you waited so long Mr. David. We will resolve the situation now. [speaker002:] Ok great Its ok [speaker001:] all set Mr. David [speaker002:] Ok gteat thanks so much! Great [speaker001:] again sorry for the inconvenience. have a nice day! [speaker002:] No proble. You too [speaker001:] With this you already have your credit back. bye! [speaker001:] I would like a extension on my account, because I got some issue with my credit card. [speaker002:] Hi, how may i assist you? Sure, what's your full name? [speaker001:] Rodriguez Domingo [speaker002:] What is your account ID and your order ID? [speaker001:] P3OO8YGIOM,5342637013 [speaker002:] I've located your account. Can you be more specific about the extension you are inquiring about? Is it for your subscription? [speaker001:] yes [speaker002:] Okay. What's your membership level? [speaker001:] silver [speaker002:] We can extend your payment by 1 day. [speaker001:] thanks [speaker002:] Can I help with anything else? [speaker001:] no, have a good one! [speaker002:] You too, thanks! [speaker001:] Hi, there! How can I help you today? [speaker002:] yes, i would like ti add an item on my order [speaker001:] I can help you with that. Has your item already shipped? [speaker002:] no it hasn't [speaker001:] May I please have your full name or Account ID? [speaker002:] Yes its Albert Sanders and my account id is LUTKB1WLB6 [speaker001:] Thank you. Let me pull up your account. May I please have your Order ID? [speaker002:] 3194667078 [speaker001:] I'm verifying your identity. [speaker002:] ok [speaker001:] Do have the shipping status of your order? [speaker002:] saying in transit [speaker001:] Are you either a Gold or Silver member? [speaker002:] gold [speaker001:] Since you are a Gold member and the item is "In Transit," I am going to ship out your new item ASAP with no shipping fee. [speaker002:] okay thank you so much. The item i want to add is the guess boots [speaker001:] Okay, I will create an order for Guess boots. [speaker002:] thank you so much for your help [speaker001:] All finished! Is there anything else I can help you with today? [speaker002:] that will be all [speaker001:] Wonderful! Have a wonderful day. [speaker001:] Hi! How may I help you today [speaker002:] I am having issues with searching on your site [speaker001:] Is the search not working or is it slow [speaker002:] the search is slow. I just see a spinning wheel [speaker001:] Ok, lets first start by trying to visit another website. Is that slow also [speaker002:] I am on facebook and that is fine [speaker001:] Ok, can you close out all your tabs. That sometimes causes a slow down [speaker002:] okay just closed out and refreshed the tab still slow [speaker001:] Let try this last thing, can you log out and back into the account [speaker002:] that seems to be the issue. It is working now [speaker001:] Great! Can I help with anything else today [speaker002:] no thats all [speaker001:] Have a great day! [speaker001:] Hi! How may I help you today? [speaker002:] Hi I was just calling to see when the fall collection drops. I have been meaning to buy some items. [speaker001:] I would be happy to find that out for you. One moment [speaker002:] Thank you [speaker001:] The fall collection will come out on October 3rd [speaker002:] Thank you [speaker001:] You're Welcome! Can I help with anything else today? [speaker002:] Thats all. Thank you [speaker001:] Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi. I just have a couple of questions regarding a particular product. [speaker001:] Ok, what would you like to know? [speaker002:] For the Michael Kors jacket that's $49, how exactly do you detach the hood? Is here a zipper or something? [speaker001:] Yes, there are actually 5 buttons on the collar of the jacket You unbutton them to detach the hood [speaker002:] Ohhh okay. [speaker001:] It's a great jacket Can I help with anything else? [speaker002:] Yeah, I like it. No, that would be all. I appreciate your help [speaker001:] Happy to help Have a great day and enjoy your jacket [speaker001:] Good afternoon, how can I help you? [speaker002:] I was asking if I could get an extension [speaker001:] sure would you give me your full name or account ID [speaker002:] Albert Sanders JGFCEGSFKG [speaker001:] additional to this would give me your order ID also account ID please [speaker002:] 4300280880 JGFCEGSFKG [speaker001:] would indicate your level of membership [speaker002:] Gold [speaker001:] to check the extension options available to you ok [speaker002:] Ok ty [speaker001:] ok Mr. Albert, I will do the extension now [speaker002:] Thank you. How long is extension [speaker001:] all set! 1 month [speaker002:] I'm trying get some money together Excellent thank you [speaker001:] do not worry. a pleasure to help you do not worry. have a nice day [speaker001:] good morning, how can I help you? [speaker002:] Hi, I noticed an extra fee on my statement, so I just wanted to find out what that was. [speaker001:] sure, would you give me your full name or account ID [speaker002:] Sanya Afzal 7JWBIXDCBF [speaker001:] additional to this would give me your order ID please [speaker002:] Sure, 0686069241 [speaker001:] everything in order, let me review the error with the system. ok, you would indicate the level of membership you have with us pelase please* [speaker002:] Guest [speaker001:] ok, Miss Sanya according to the system the error was not on our part which prevents me from solving your problem. sorry I can't assist you anymore [speaker002:] Could you at least explain the fee? [speaker001:] according to the system everything was in order from our position. is what i can tell you [speaker002:] Ok [speaker001:] have a nice day [speaker001:] Hi, how may I help you? [speaker002:] I have a question about my account [speaker001:] ok, I can help you with that. [speaker002:] I've been trying to buy these boots but your system is saying my credit card is invalid. But I can use it on other sites. Is there something going on with your payment system? [speaker001:] Ok, so you need help using your credit card at check out? [speaker002:] yeah [speaker001:] No problem. I can help First can you double check that the card isn't expired by checking the date please? [speaker002:] no it hasn't expired [speaker001:] great Can you log out and then log back into your account please? [speaker002:] ok hold on [speaker001:] Ok, let me know when you are done [speaker002:] Ok I logged out and logged back in and it works now! [speaker001:] Great! [speaker002:] Why did that happen? [speaker001:] Sometimes the system just gets stuck and logging out can help clear it [speaker002:] oh I see. I'll remember that next time thanks for your help [speaker001:] Your welcome, can I help you with anything else? [speaker002:] that's it [speaker001:] Ok, have a great day Good bye [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hello [speaker001:] Hello [speaker002:] I'm having a problem with the website running really slow. It's not usable at this speed. Why is this happening? [speaker001:] Oh no I am sorry to hear that. Is it the website in general or having issue with the search or cart option? [speaker002:] In general, the whole thing is slow. [speaker001:] Lets try a few things. First can you check another website to make sure it is not a connection issue please? [speaker002:] Yeah, I already did that Working fine. [speaker001:] Can you close all browser tabs and make sure background programs are closed as well to see if this helps? [speaker002:] I can try it That doesn't seem to be helping. [speaker001:] Lets try logging out and logging back into your account. [speaker002:] okay Well, that seems to have sped things up a bit. I think it might be fixed Nice [speaker001:] Great, is there anything else I may help with today? [speaker002:] No, thank you! [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] i have been charged twice for something that i brought. i would like to dispute this. [speaker002:] Welcome to customer service unit [speaker001:] i have been charged twice for an item that i brought. i would like to dispute this [speaker002:] Send me your full name [speaker001:] Chloe Zhang [speaker002:] I need to verify your order Send me your order id and account id [speaker001:] 9356822177. WUN0DX5SF2. [speaker002:] Verified Please which membership level are you? [speaker001:] Bronze [speaker002:] I am very sorry but your membership subscription does not qualify you for a refund I am very sorry for the inconvenience [speaker001:] can i speak to a manager if possible? [speaker002:] I am sorry but the manager is not available at the moment [speaker001:] so what should i do about my situation? [speaker002:] Nothing can be done. A refund can't be made [speaker001:] ok that is all [speaker002:] I am really sorry. Would that be all for today? [speaker001:] Hi, this is Acme Support. How can I help you? [speaker002:] hi.....i am curious about how long a premium membership lasts. I have plans for buying a couple of things and I was curious about that particular membership. [speaker001:] If you started a membership today, it would be good for the rest of this year and the whole of the next year. So it would start tomorrow, and last until December 31st 2021 [speaker002:] That would be perfect! How much would it cost? [speaker001:] Memberships are not directly bought, they are the result of your purchase totals. So a bronze member is someone who has $500 of purchases in the last year, silver is $1000, gold and premium are $2000 [speaker002:] I am gold presently [speaker001:] Oh perfect, once you've filled out the questionnaire that should have been emailed to you, you should be bumped up to premium [speaker002:] Perfect. I will wait for it, fill it out and then start shopping. Thank you! [speaker001:] Absolutely, can I help you with anything else? [speaker002:] That was it....thanks a lot and have a good day! [speaker001:] Have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] I want to know how much it costs for monogram [speaker001:] Okay, let me look into that for you! Our stitching costs 30 cents per character for the first 15. Given that you're working with a monogram that should cover you. [speaker002:] Okay. Great. [speaker001:] Is there anything else I can help you with? [speaker002:] No, that was it. [speaker001:] Well then have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] OMG this company is the worst. The economy is crashing and you are stealing money out of my account This is the third time this happened. My rent is due and I have no money [speaker001:] It sounds like your missing credit from your account, is that correct? [speaker002:] You charged me $54 for a Calvin Klein shirt that I never ordered Please I need my $54 to pay the rest of my rent [speaker001:] Okay, I can help you. Could I please have your full name? [speaker002:] Sanya Afzal [speaker001:] Hi Sanya, could I also have your username, email, and order ID? [speaker002:] sure sanyaafzal811@email.com sanyaafzal811 7990249865 [speaker001:] Ok, let me see here. I see, we did indeed make this error, I'll go ahead and send the funds back to you [speaker002:] Thank you [speaker001:] I have sent the money back to you. Sorry again for the inconvenience. Is there anything else I can help with? [speaker002:] No thank you. Have a great day [speaker001:] Have a good day [speaker001:] Hello My name is Crystal Minh [speaker002:] Hello thank you for contacting us today. [speaker001:] and I want your assitance today [speaker002:] How can I help you? [speaker001:] I want to manage the details of my order the shipping details I need to change the address [speaker002:] Okay, so you need to change the shipping address. Let's see what I can do to help with that. [speaker001:] thats correct [speaker002:] Could I please have you full name please? [speaker001:] Yeah my name is Crystal Minh [speaker002:] Thank you Crystal. Could I ask for the shipping status to make sure we can change the address for this order? [speaker001:] The status is out for delivery [speaker002:] Okay thank you. Alright to get the change made I'll need your username, email address and order ID please.\ [speaker001:] Ok Username: cm015728 Email Address: cm015728@email.com Order ID: 3504963653 [speaker002:] Alright that all checks out. What address would you like it changed to? [speaker001:] I would like the address to be changed to 3120 Brushwick Dr [speaker002:] Can I have the city, state and zip code as well please? [speaker001:] yeah its Jacksonville, WA 12748 [speaker002:] Alright. Everything is set up! was there anything else I could help with today? [speaker001:] no that would be all thanks [speaker002:] Thank you for shopping with us Crystal. Have a great day! [speaker001:] Hello. How can i help you today? [speaker002:] just wondering why this jacket is so much cheaper everywhere else are theirs used or broken somehow don't get it [speaker001:] I'd love to try to help you find an answer [speaker002:] it's like 25 anywhere els eyou have it for nearly 80 [speaker001:] Real quick is this for a jacket you already purchased? [speaker002:] this tommy hilfiger jacket [speaker001:] Or one you are considering purchasing? [speaker002:] ok you got me I bought it. and its like 50 bucks cheaper everywhere else [speaker001:] I'm sorry to hear that. I know it can be disappointing to feel like you wasted money. I'll look into this for you right away [speaker002:] or no i didn't it's in my checkout box actually [speaker001:] Can you provide me with your full name and account ID? [speaker002:] basically I like you guys' service but can't justify the extra 50 bucks for a coat I'm david williams w9xese6brl sorry w9xese6vrl [speaker001:] no worries. I've pulled up your account.\ And your upset a competitor is selling the item cheaper is that correct? [speaker002:] well I thought I already bought it but guess I haven't pulled the trigger actually i'd like to buy it but the price discrepancy is going to force me to get it elsewhere [speaker001:] Okay. I've pulled this item up and looked at other prices online. I do in fact see a few stores are selling this item a bit cheaper. This appears to be one of those cases for the retail price of the item is subject to market fluctuations, price it cost us and other stores when we purchased it ect. I'm sorry to say but the current price is correct. [speaker002:] i see i see [speaker001:] However I would encourage you to keep in mind that we stand behind all our products, and we are a retailer that you can trust. Competitors may offer the item cheaper, but unless they have that same backing, I hope you will see why it might make sense [speaker002:] well if I could get a little off I'll purchase it from the cart but otherwise I'll do something else I suppose [speaker001:] I think I can make that happen. Apply this promo code at checkout. "HZ2A9" [speaker002:] ohh ok neat probably get it after all [speaker001:] Great to hear! Is there anything else I can do for you today? [speaker002:] thanks for explaining so much though hope you have a good one no thanks [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi I want to return my order because it was the wrong color [speaker001:] I'm sorry we shipped you the incorrect color. Could I have your name and order ID? [speaker002:] Joseph Banter Order ID: 9596115130 [speaker001:] Can you provide your username and email address so that I can verify your purchase please. [speaker002:] Email Address: jb240423@email.com Username: jb240423 [speaker001:] Thank you. What is your membership level with us? [speaker002:] Silver [speaker001:] When was your purchase made? [speaker002:] 2020-02-23 [speaker001:] Since you're one of Silver member, you can make returns within 6 months of purchase. If you provide me with your mailing address, I can send you a return label. [speaker002:] 7672 Lexington Ave Newark, NY 23629 [speaker001:] Would you like to process your return by mail, in store or drop off center? [speaker002:] Mail please [speaker001:] You'll be receiving an email shortly with your return label to print out and use to ship your return. Is there anything else I can help you with? [speaker002:] That's all. Thanks. [speaker001:] You're welcome and enjoy the rest of your day. [speaker001:] Hi [speaker002:] Hi how can I help you [speaker001:] Yes, I need to fix the address in my account The street number is wrong and my neighbor keeps getting my packages [speaker002:] ok no problem Let me get your full name [speaker001:] I'm Joyce Wu [speaker002:] OK Joyce first give me the incorrect street address [speaker001:] 2962 1st Ave [speaker002:] OK to verify can I get your zip code, phone number and email [speaker001:] Sure zip is 98377, phone is 896.477.1212 and email is joycewu3@email.com [speaker002:] great and now the correct address [speaker001:] That would be 2952 1st Ave [speaker002:] OK, it's all fixed [speaker001:] Perfect!Now maybe my neighbor will stop complaining to me [speaker002:] Anything else I can help you with today? [speaker001:] No thank you, that is everything. [speaker002:] Have a nice day [speaker001:] Hi! How may I help you today? [speaker002:] Hello, I need to return an item I purchased as it is the wrong color [speaker001:] Sure! I would be happy to help with that Can I have your name and account id [speaker002:] Joyce Wu order id is 0158212295 [speaker001:] Thank you and for security purposes can you verify your username and email address [speaker002:] joycew91 and joycew91@email.com [speaker001:] Thanks, what is your membership level? [speaker002:] silver [speaker001:] What was your purchase date [speaker002:] 09-15-2019 [speaker001:] Thank you for all that information. Due to your order being past the 6 month mark, I am not able to return the item [speaker002:] Oh ok, thank you [speaker001:] I do apologize for that. Is there anything else I can assist with? [speaker002:] that is all [speaker001:] Thank you for contacting us today. Have a great day [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hi. I wanted to see if you could tell me what kind of subscription I have? I thought I had additional benefits but it doesn't appear that I have international shipping for a discount rate [speaker001:] Let's find out! What is your full name? [speaker002:] Thank you. My name is Crystal Minh [speaker001:] It looks like your account does offer international shipping so it's a mistake in the interface. [speaker002:] Oh, great! [speaker001:] I'm going to send you our FAQ page telling you more about your subscription benefits. Is there anything else you need? [speaker002:] Thank you so much! [speaker001:] You're welcome! [speaker002:] No, that is al [speaker001:] Okay. Have a great day! [speaker001:] Hello [speaker002:] Hi. I'm trying to use your website but it is moving so slowly! [speaker001:] Sorry for the inconvenience Let's resolve it I will write the website team a report about the slow speed. They should be able to fix it [speaker002:] Thank you that would be great. It's just so very slow. [speaker001:] Try again now [speaker002:] Okay let me try. No it is still going at a snail's pace. [speaker001:] Log out of your account and log back in. Then try again [speaker002:] Okay let me try that. Give me one second. Oh that seems to have fixed the issue! Strange! [speaker001:] Perfect Will this be all for today? [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi there! I'm thinking of buying some stuff soon, but here's the thing: I got a promo code and I have no idea when it expires! Can you help? [speaker001:] Let me check that for you, one moment. Promo codes expire 7 days after they are issued. You can find the expiration date on the bottom of the paper. Is there anything else you need today? [speaker002:] Ah! There's the date. Gotcha. Nope that's it. Thanks for your help! [speaker001:] I know, the print is small! You're welcome, have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I needed to check on my order that I have been waiting on [speaker001:] Okay, can I have your name, account number, and email please? [speaker002:] Chloe Zhang Account ID: 1NVKCIVZDA Email address: cz595323@email.com [speaker001:] Thanks for that information, let me pull up your account. [speaker002:] Thank you [speaker001:] Can I have your Order ID as well, please? [speaker002:] Order ID: 3817324798 [speaker001:] Thank you. Can you tell me a bit more about the problem you are experiencing? [speaker002:] Yes, I was expecting the package to arrive some time ago. It's been 5 days and I have never received the package [speaker001:] Okay, so you'd like to learn more about the shipping status of your order, is that correct? [speaker002:] Yes, that would be the first order of business. [speaker001:] Okay, I will look into it. Please wait just a moment. What is your username? [speaker002:] Username: cz595323 [speaker001:] Sometimes it can take up to a week for a package to be delivered. [speaker002:] I believe the package has been lost, so I think it needs to be resent. [speaker001:] Let me see what I can do. Can I please have your mailing address? [speaker002:] Address: 3438 Primrose Ave La Fayette, NY 60749 [speaker001:] Can you please tell me the brand and type of product for each item that you ordered? [speaker002:] Calvin Klein jeans and a Guess jacket [speaker001:] I have updated your address and resent the order. Is there anything else I can help you with today? [speaker002:] No thank you, I appreciate your help so much. [speaker001:] You're so welcome. We appreciate your business, enjoy the rest of your day:] [speaker001:] Hello, how can I help you today? [speaker002:] Hi, i have signed up for the premium subscription and would like to renew. [speaker001:] Alright, just to clarify are you looking to pay an amount you believe is due or simply check the status of your account? [speaker002:] I guess to check if anything is due first, thanks. [speaker001:] Sure thing, could I start by asking for your full name or account ID in order to pull up your account? [speaker002:] Joyce Wu [speaker001:] Now that I have your account pulled up could I also have the account ID and order ID? [speaker002:] Account ID: 2HBG2MLLHY Order ID: 1706605454 [speaker001:] great thanks, your identity has been verified. Currently I am showing that your account is active as you stated and it looks like you actually already made the payment. Your due date was initially tomorrow but the balance is currently 0. [speaker002:] Oh, great. Thank you for checking. [speaker001:] I am sending you a link that will allow you to check your status yourself in the future. [speaker002:] Oh good, thanks. [speaker001:] In order to check that do you have access to your username? [speaker002:] Actually, not at the moment. [speaker001:] jwu1 [speaker002:] Thanks I am good now. [speaker001:] That will be the username you would use. Is there anything else I could help you with? [speaker002:] no thanks [speaker001:] Have a great day. [speaker001:] Hello and welcome to AcmeCorp. How can I help you today? [speaker002:] I would like to know more about a product [speaker001:] Yes, what would you like to know more about? [speaker002:] Product: jacket Brand: Guess I would like to know how often should the jacket be washed [speaker001:] Yes, I'll be happy to get you that info. You should wash the jacket twice a season if you wear it regularly. If you don't wear it that often, than just wash it once per season. [speaker002:] Okay, thank you for that information [speaker001:] You're so welcome. Is there anything else I can help you with today? [speaker002:] That is everything [speaker001:] Great. Have a wonderful day! [speaker001:] Hello I have a question about these Tommy Hilfiger jeans. [speaker002:] Sure, what is your question? [speaker001:] How often do they need to be washed? [speaker002:] Under normal wear, they should be washed once a week. This means 2 or 3 uses per week. It's recommended not to wash them all the time to preserve the color. However, if you're doing some heavy duty or sports-related activities, you should wash them r Is there anything else I can help you with? wash them right away* sorry, I got cut off there at the end. [speaker001:] Nope that's all, thank you for answering my question. Enjoy the rest of your day [speaker002:] You're welcome! I hope you have a great day. [speaker001:] Hi how can I help you? [speaker002:] Hi! I would like to check the status of my order please The delivery time seems to be wrong [speaker001:] Sure I can look at that. Can I have your name? [speaker002:] Rodriguez Domingo [speaker001:] And what is wrong with the shipping? [speaker002:] It have received the product and it says in transit [speaker001:] So you have the item you ordered? [speaker002:] yes [speaker001:] If you already have what you order, I am not sure I understand what the problem is? Is there something else you need me to do? Hello, are you still there? [speaker002:] Thats all. Thank you [speaker001:] Okay, have nice day [speaker001:] hello, how can I help you today? [speaker002:] Hello, I am trying to get on the website however, I am having issues. The site is running extremely slow [speaker001:] Alright, the site is running slow in general? [speaker002:] yes [speaker001:] Can you try logging out of the site and back in? [speaker002:] i just tried that and did not work [speaker001:] Can you try closing out other tabs and applications possibly to see if that helps? [speaker002:] That seemed to work, thank you [speaker001:] Great glad that helped, was there anything else I could do? [speaker002:] That is all [speaker001:] Have a great day [speaker001:] Hi, thank you for shopping with us today! How can I help you? [speaker002:] looking for a refund [speaker001:] May I ask your reason for wanting a refund? [speaker002:] just changed my mind [speaker001:] Ok, I can get that started for you! What is your name? [speaker002:] Crystal Minh [speaker001:] Thank you. Can I also have your username, email, and order ID number? [speaker002:] crystalminh370 crystalminh370@email.com 4640209798 [speaker001:] And which refund method would you prefer? We could do gift card, credit card, add value to your account, or paper check. [speaker002:] credit card pls [speaker001:] Can I please have your account ID to get that started? Also, what is the amount of the refund? [speaker002:] DGUYOAWTLG $54 [speaker001:] Ok, that refund should be all set for you! Can I help you with anything else? [speaker002:] no thats everything [speaker001:] You have a great day! [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Hello, can you tell me when the fall collection is going to be released? [speaker001:] Sure. Let me look into that for you. The Fall collection will be in stock on October 3rd. [speaker002:] Awesome, thanks so much. [speaker001:] Anything else I can help you with? [speaker001:] Hello, how can I help you today? [speaker002:] Hi. I'm a bit irritated. Can you check my shipping status? I never recieved my package and it seems like I've been waiting forever now. [speaker001:] I'm sorry about that, let me check this for you. Did you get an email from us that would indicate anything is wrong? [speaker002:] No. I just never got my package. [speaker001:] What action could we take to help resolve this issue? [speaker002:] Well I'm wondering why I haven't gotten anything? Hello? [speaker001:] Could I get your name or account ID? [speaker002:] My name is David Williams. [speaker001:] And could I get your username, email address and order ID please, Mr Williams? [speaker002:] My username is davidwilliams854. My email is davidwilliams854@email.com. And the Order ID is 6722162890. [speaker001:] Thank you. So, how many days have you been waiting now? [speaker002:] I have been waiting 9 days now. [speaker001:] I would like to reship this order for you, can I get your address please? [speaker002:] Sure it is 6921 Primrose Ave La Fayette, WA 7454 [speaker001:] What was the brand and type of item for this order? [speaker002:] The order was for a pair of Michael Kors Jeans and a Guess Jacket. [speaker001:] I've gone ahead and ordered those for you, Mr. Williams. [speaker002:] Thank you. [speaker001:] Can I help with anything else today? [speaker002:] That's it. [speaker001:] Have a nice day. [speaker001:] Hi, how can I help you? [speaker002:] I need to change my shipping date. [speaker001:] Ok, I can help with that [speaker002:] Great! [speaker001:] What do you want to change about your shipping date? [speaker002:] I want to change to next week delivery to avoid the shipping fee, can you help with that? [speaker001:] Yes, I should be able to help Can I have your full name or Account ID please [speaker002:] Alessandro Phoenix [speaker001:] Okay, I just need to check your order. Can I have your Account ID and Order ID? [speaker002:] Account ID: ZNFXQAKLLW Order ID: 7110533071 [speaker001:] thank you [speaker002:] no problem [speaker001:] Do you have the Shipping Status? [speaker002:] Shipping Status: Order Received [speaker001:] that's good news [speaker002:] Is it? [speaker001:] yes it means it hasn't gone out for delivery yet [speaker002:] cool [speaker001:] What's your membership level? [speaker002:] Member Level: Silver [speaker001:] Great, I should be able to fill your request without an issue one moment please [speaker002:] Awesome, that sounds great. [speaker001:] Okay, it's done! [speaker002:] Thanks for the help. [speaker001:] Your welcome. Can I help with anything else today? [speaker002:] That's it for today! [speaker001:] Have a great day! Good bye [speaker001:] Hi, what can I do for you? [speaker002:] Hi I want to check the state of my refund [speaker001:] Okay, can I have your name please [speaker002:] I'm hoping to adding something else to the refund Crystal Minh [speaker001:] Thank you Can I get your username, email address and order ID? [speaker002:] Crystal Minh cm754788@email.com cm754788 Order ID: 0006298417 [speaker001:] What item did you want to add to the refund? [speaker002:] The guess jacket [speaker001:] And how much was that? [speaker002:] hm $79 [speaker001:] Okay and what was the amount of the original refund? [speaker002:] $100 [speaker001:] Okay, your refund has been updated Is there anything else I can do for you today? [speaker002:] No, that's it today [speaker001:] Okay, have a nice day [speaker001:] Hello, thank you for contacting us today, how can I help you? [speaker002:] Hi, I'm just wondering what the delivery status of my order is? [speaker001:] Was there something specific about the delivery that you needed to know? [speaker002:] Just when it'll be arriving I think the time is wrong in my confirmation [speaker001:] I see, for the most part there shouldn't be any issues with the deliveries. Did you receive an email or anything? [speaker002:] Yes, but it said my order would be here by a certain day but that day has come and gone [speaker001:] Alright thank you for clarifying, Let's see what I can do to help First can I have your Full name or account ID to pull up your account. Both if you can since I'll need the other one later anyway. [speaker002:] My account ID is T1UQQBXUZD My name is Norman Bouchard [speaker001:] Thank you so much. To verify your identity I'll also need the order ID please. [speaker002:] Order ID is 5709997424 [speaker001:] Thank you so much, everything there looks good. I'll need to also confirm the purchase. Can I have your username and Email address please? [speaker002:] Username is nboubou Email is nbouch@email.com [speaker001:] Ok, let me check on the issue. Alright, thank you for your patience. It looks liek the email may have been sent in error. Your delivery should be there when you were were originally expecting. like* [speaker002:] Oh, okay [speaker001:] Were there any other concerns you would like to have addressed? [speaker002:] That's good to know Nope, that's all [speaker001:] Thank you for shopping with AcmeBrand. Have a great day! [speaker001:] Hi I am Rodriguez Domingo [speaker002:] Thank you for contacting Acme. How may I help? [speaker001:] I got an email with a different shipping address confirmation What is the correct one? My address is 2953 Lexington Ave Raleigh, TX 16740 And it says 2387 Lexington [speaker002:] Okay, let me take a look at your account and see where that package is going [speaker001:] ok [speaker002:] To confirm the purchase, may I ask your account ID and your order iD? I beg your pardon [speaker001:] Account ID: J6MFZUSLFU Order ID: 0423152372 [speaker002:] may I also ask for your username, and email address [speaker001:] Username: rodriguezdomingo398 Email Address: rodriguezdomingo398@email.com [speaker002:] Oh, I see, it looks like our system had somehow gotten the 2387 Lexington address [speaker001:] ok can you change it [speaker002:] I will switch that out for your real address now [speaker001:] thank you [speaker002:] Okay, that should be in order now. Your delivery will be made to your address at 2953 Lexington Ave [speaker001:] perfect! [speaker002:] Is there anything else I can help with while we're here? [speaker001:] nope that is all! [speaker002:] Okay, have a great day Mr. Domingo [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] hi I was looking at making some purchases and wanted to know more about the premium membership What are the benefits? [speaker001:] Of course! I'll be glad to assist you with that. One moment, please. Our premium members are invited to our annual holiday party, which includes an open bar and free flights from anywhere within the United States. Additionally, Bronze members save on shipping fees and receive promo codes. Silver members enjoy those perks, plus may have agents make purchases for them and cancel them at anytime. [speaker002:] Thank you [speaker001:] Our top-level Gold members get all those perks, plus unlimited refunds and always receive the benefit of the doubt in transactions. You're welcome! Anything more I may assist you with today? [speaker002:] Thats all. You have been very helpful [speaker001:] You're welcome! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how may I help you? [speaker002:] Hi, I'm trying to use this promo code, but it keeps saying that it's invalid? Any help would be appreciated. [speaker001:] Sure, I can help. Could I get your full name, please? [speaker002:] David Williams [speaker001:] Hi, David. How long ago was the promo code issued? [speaker002:] 5 days ago [speaker001:] Okay, I'll check the system to see if this error is valid. May I know your membership level? [speaker002:] Guest [speaker001:] I'm sorry but it appears this is a valid error, the code may have been used already. Is there anything else I could help you with? [speaker002:] Oh darn, no that was everything, thanks. [speaker001:] Sorry and have a good day [speaker001:] hello, how may i help you [speaker002:] Can you please look at my order. There seems to be an extra fee on it that I don't recognize. [speaker001:] if i understand correctly, you are inquiring about a mystery fee on your order? [speaker002:] yes [speaker001:] i can assist with this, no problem! first, i need your full name and account ID to pull up your account then i will also need your order id [speaker002:] Joyce Wu, acct. ID JBKST36HQC [speaker001:] thank you, and the order id #? [speaker002:] 8923185572 [speaker001:] one moment sorry for the wait. do you know your membership level [speaker002:] silver [speaker001:] and what was the overcharge amount [speaker002:] a flat $20 are you there? [speaker001:] i have refunded your $20 is there anything else i can help with today [speaker001:] Hello! How may I help you? [speaker002:] I want to verify my status as a Gold Level member. I'm trying to rush a jacket to my son and want both fast shipping and the discount. [speaker001:] Okay! May I have your full name and account ID? [speaker002:] Alessandro Phoenix is my name [speaker001:] Thank you. May I have your account ID and order ID please? [speaker002:] My ID is 1245mnop. By the way, I'm shipping overseas. Order ID is asdf1234 [speaker001:] Thank you. It seems your gold membership is not active. Would you like to activate it? You owe $49 [speaker002:] I would but will it get me expedited service overseas? [speaker001:] Please hold. Unfortunately, with covid all our memberships are not delivering out of the country at this time. [speaker002:] Oh dear. My son can't get this jacket in France. He's the one I usually buy for. [speaker001:] I am sorry. You could buy it and send it yourself to him. Is there anything else I can help you with? [speaker002:] I could, but getting you to ship is the main reason for my premium subscription. If I do not renew now, will it cost me more if I wait until you ship overseas? [speaker001:] It will be same cost. $49 [speaker002:] I'll wait to renew. Thank you. [speaker001:] Have a great day [speaker001:] Hi, how may I assist you today? [speaker002:] Hi, my name is Alessandro I'm thinking about getting these Guess boots, but I'd like to double check that they're waterproof [speaker001:] Hello Alessandro, my name is Jackie Let me see what I can find for you [speaker002:] Great Yea, I'm going on a trip where my wife says there will be some hiking across a river or something [speaker001:] Certainly, that makes sense So given the large inventory at AcmeBrands, we have both water proof and regular boots. The best way to check is to look at the guarantee that is attached upon purchase You can usually also see it only left hand panel of the screen if you are checking online [speaker002:] What left hand panel? [speaker001:] There should be a pop-up box if you hover in that region [speaker002:] Oh my goodness, I see! Lots more information here Ok, yea, they're waterproof! [speaker001:] Stupendous Sounds like you're good to go then? [speaker002:] yes, this is just what I needed [speaker001:] Ok, have a great day then Alessandro and enjoy your trip! [speaker001:] Hi, how can I help you? [speaker002:] Hi there, I was wondering if my recent purchase price was correct? I purchased a jacket for 94$ but my email confirmation said it was 110$. Did I get charged the correct amount for 94$? [speaker001:] Can I have your full name please? [speaker002:] David Williams [speaker001:] Can I have your account ID and order ID? [speaker002:] sure Account ID: HUKIAYEVFD Order ID: 7198968235 [speaker001:] The system says there is no error with the order... May I ask your membership level? [speaker002:] gold [speaker001:] Since you're a gold member, we can remove the fee right away. [speaker002:] great, thanks so much [speaker001:] The $16 overcharge has been removed [speaker002:] thanks again [speaker001:] You're welcome, have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, i need to return an item due to the wrong size received. Thanks. [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can you please provide me with your full name, username, email address, and order ID? [speaker002:] David Williams Username: dw670584 dw670584@email.com Order ID: 6679276099 [speaker001:] Thank you. Can I also have your membership level please? [speaker002:] guest [speaker001:] Can you please tell me the date of purchase? [speaker002:] 012020 [speaker001:] Do you still have the receipt? [speaker002:] yes [speaker001:] Your order is eligible for return. Can you please tell me your full address so that I can email you a return label? [speaker002:] 9052 1st Ave San Lima, NY 91405 [speaker001:] Would you like to return your order by mail, in store, or at a drop off center? [speaker002:] in store is fune fine [speaker001:] Your return process has been started. Please bring your order to one of our store locations at your earliest convenience. [speaker002:] Will do, thanks. [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] no, thank you [speaker001:] Thank you. Have a great day! [speaker001:] Hi, thank you for shopping with AcmeCorp! How can I help you? [speaker002:] I am checking on the status of my order I was wondering if it's arriving tomorrow afternoon Will my package arrive by tomorrow afternoon Sanya Afzal 5018199390 sa743634@email.com [speaker001:] One moment please while I check on that for you. Do you also have your Order ID? [speaker002:] 5018199390 [speaker001:] Thank you. Yes, it looks like your order should be arriving tomorrow afternoon! Is there anything else I can help you with? [speaker002:] Great because email said in two days [speaker001:] That email was incorrect, I apologize for the confusion! You have a great day:] [speaker001:] Hello, how may I help you today? [speaker002:] Can you please tell me the price for overnight shipping? Thanks [speaker001:] I can certainly answer that for you. Please give me a moment to look up that information. Our overnight shipping price is based on weight, rather than distance, if you are located in the continental US. [speaker002:] Hmmm, ok. [speaker001:] The rate is $39.99 for items up to 5 pounds total, $54.99 for up to 10 pounds total, and $69.99 for heavier items. [speaker002:] Great, thank you for the detail. [speaker001:] For customers in Hawaii and Alaska, the rate is $10 higher per weight category. We do not offer overnight shipping to destinations outside of the US. [speaker002:] OK, that should do it, thanks [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] No thanks [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi, I was wondering if I qualify for free shipping? I'm ordering a bunch of stuff for my son's winter break I've got like $200 in my cart, but I can't remember how much bronze members need for free shipping [speaker001:] If you have over $25 dollars worth of items and you choose the 5 business day shipping time, you get free shipping automatically. With 200 dollars, you certainly do qualify [speaker002:] Oh, that's great news! So no promo codes or anything, right [speaker001:] Right, it should be applied automatically Is there anything else I can do for you today? [speaker002:] Nope, that's everything. Thanks for your help! [speaker001:] No problem at all. You have a great afternoon. [speaker001:] Hi how can I help you [speaker002:] Hi, I need to find out about my order because the delivery time isn't correct. [speaker001:] OK full name please [speaker002:] David Williams [speaker001:] Also account id and order id [speaker002:] Account ID: EBC3UIDYRQ [speaker001:] order is too please sorry, order id [speaker002:] 8891646777 haha I knew what you meant [speaker001:] What is the shipping status? [speaker002:] It says out for delivery but the mailman came and it wasn't there. [speaker001:] Aha, I'm sorry if it's out for delivery I can't change it. They will probably retry tomorrow Sorry I couldn't be more help [speaker002:] But it didn't come, Do you show it delivered hello? [speaker001:] No I can't see that on my end [speaker002:] okay thanks anyway. you weren't very helpful though [speaker001:] Sorry Have a nice day [speaker001:] Thanks for contacting Acme. How may I help? [speaker002:] Hello. I want to verify and double check my shipping details. My name is Chloe Zhang my account ID is QSL9TB66GN my order ID is 1245242922 [speaker001:] Okay, and were you asking about your shipping status? [speaker002:] Not the status, but my delivery details. My address needs to be changed. [speaker001:] I see. I can update that for you. and what is the current status of your order? Is it "Order Received", "In Transit", etc. [speaker002:] The current status is delivered. [speaker001:] Unfortunately, that means that the item has already arrived at the original shipping address [speaker002:] Maybe, can I change the address on file? [speaker001:] Yes, I can do that for you for all future orders [speaker002:] Okay, can you please set my address to be 6174 Kennedy St Brighton, MI 7222 [speaker001:] Okay, your account has been updated Is there anything else I can help you with today? [speaker002:] thats it. [speaker001:] okay, have a good day [speaker001:] Hello there, how can I help you today? [speaker002:] Hi! I ordered these jeans but I was hoping to return them because they aren't the color I was hoping for. [speaker001:] Okay, let me see what I can do about that for you. Can I have your full name? [speaker002:] Sure. It's Norman Bouchard. [speaker001:] And your username, email, and order ID? [speaker002:] Username: nbouchard457 Email Address: nbouchard457@email.com And the Order ID is Order ID: 7189122746 [speaker001:] Okay, and may I ask your membership level? [speaker002:] Yeah. I am a Guest. [speaker001:] Okay, when did you purchase the item? [speaker002:] I bought them on Septebmer 19th of last year. [speaker001:] Do you still have the receipt? [speaker002:] Hm. I'll have to check. I don't have it on me currently though. [speaker001:] Well given how long ago it was I can't help you unless you have the receipt. Sorry about that. Is there anything else I can do for you today? [speaker002:] Oh. That's unfortunate. I suppose I can find a shirt that goes with them. That was it. [speaker001:] Then have a nice day! [speaker001:] Hi! How may I help you? [speaker002:] Hi. Why should I get a premium membership? [speaker001:] Members get a wide range of benefits including promo codes, shipping discounts, anytime cancellations, and unlimited refunds, depending on membership level. Also, we invite all members to an annual holiday party with an open bar and free flights in. Can I help you with anything else? [speaker002:] I'm currently a guest right now What do I need to do? [speaker001:] Would you like to upgrade? [speaker002:] To a premium membership [speaker001:] Memberships can't be directly purchased. They are earned over time as you make more purchases. Bronze members are customers who have made over $500 of purchases throughout the past year. For silver it's $1,000 and for gold it's $2,000. [speaker002:] Okay then. Thanks for that [speaker001:] Can I help with anything else? [speaker002:] No, that's all [speaker001:] Thank you for shopping with us! Have a great day:] [speaker001:] Hi there. What can I help you with today? [speaker002:] Yes. I finally broke down and purchaed the Michael Kors boots I have been eyeing. I'm a bit confused, however, The price displayed when I log into my account does not agree with the email I received. Does the online account version include Opps. Does what I see online INCLUDE SHIPPING costs. Lost the last little bit in previous message. [speaker001:] Let me look into that for you. Can I get your name please? [speaker002:] Sanya Afzal [speaker001:] Thank you Sanya. Let me also get your account id and order id. [speaker002:] Account ID: 2NMXWDGQ4H Order ID: 1978411660 [speaker001:] From what I can see the price of the item hasn't changed, however shipping charges would have been added when your made the initial purchase. It appears an additional charge was added and I will go ahead and take care of that for you now. [speaker002:] That would be great! [speaker001:] Can you tell me the amount you feel was an over charge? [speaker002:] $10 [speaker001:] And what was your membership level? [speaker002:] Guest [speaker001:] Thank you. Alright, the adjustment has been made. Was their anything else you needed help with today? [speaker002:] That is all. Thank you! [speaker001:] Thank you, have a great day. [speaker001:] Thank you for contacting AcmeBrands. How had I assist you today? [speaker002:] I was expecting a refund? [speaker001:] Did you receive a bill that was incorrect? [speaker002:] huh? no, I returned a shirt [speaker001:] Are you checking on the status of your refund or did you receive your subscription bill and the return amount was missing? [speaker002:] double check status order id 8182103718 [speaker001:] Okay, no problem. Could you give me your name and order ID please? [speaker002:] czhang28 here's my email if you need it to confirm czhang28@email.com [speaker001:] Thank you very much. Your refund that was processed online is currently in progress and will be applied to your credit card used when you placed the order. [speaker002:] oh, ok, taking a bit longer than I thought. no prob, thanks for helping [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] no [speaker001:] Great, enjoy the rest of your day. [speaker001:] Hi there, and thanks for contacting AcmeBrands! How can I help you today? [speaker002:] Hi! I accidentally chose 2 days shipping for my last purchase. Can I change it to free shipping instead? [speaker001:] Let me see what I can do. Can I please have your full name or account ID so that I can pull up your account? [speaker002:] Rodriguez Domingo [speaker001:] Got it, thanks! One moment, please. [speaker002:] thank you [speaker001:] And can you please send me your account ID and order ID? [speaker002:] Account ID: 4IPXKUXVAT nd my order ID is 1914742899 [speaker001:] Verified, thank you! Do you know if it has shipped yet? [speaker002:] it is being delivered [speaker001:] Does it say out for delivery? [speaker002:] not sure about that. Just the shipping status is delivered. probably it is on its way [speaker001:] I am terribly sorry, but because of the current status, I am unable to change anything, since it has already left our warehouse. But I may be able to get you some money refunded to your account. What is your membership level? [speaker002:] that will be great. it is silver [speaker001:] Good news, I can credit that fee back to your account. So be on the lookout for that to post shortly. Can I help you with anything else? [speaker002:] That's all [speaker001:] Okay, have a great day! [speaker001:] Hello what can I help you with today? [speaker002:] Hi there! I just need to know when my local store opens because I need to go get my niece a birthday gift. [speaker001:] Where are located? [speaker002:] I live in San Mateo, CA. [speaker001:] Out local store opens at 8 am and closes at 11 PM You can use websoite to order if you don't feel like leaving home.www.acmebrands.com Is there anything else I can help you with? [speaker002:] Ok thanks, but I like to go check the items out for myself before buying. I'm old school like that. That was all I needed, thanks for your help. [speaker001:] Thank you for your business and have a great day! [speaker001:] HI! I would like to know how much is due on my subscription [speaker002:] Hello, how cna i help you today Sure could i get your full name account and Order ID [speaker001:] Norman Bouchard NYZ2EGV3UZ 5088474152 [speaker002:] Okay you have $14 due tommorow [speaker001:] Can I pay it please [speaker002:] Of course i will do that with the card on file [speaker001:] thanks [speaker002:] Okay done, is there anything else i can do for you [speaker001:] Hello, what can I do for you? [speaker002:] Hi, this is Joyce Wu, gold member I'm thinking of buying a few items, but I want to see if my cart qualifies for free shipping [speaker001:] Okay, I can check for you. The items in your cart qualify for free shipping with a shipping time of five business days if the total pre-tax cost exceeds $25.00. Otherwise, there is a flat shipping fee of $4.99 for the entire cart. If you need your items to arrive sooner, you may request overnight shipping, which has a weight-based pricing system. Does this answer your quesrion? [speaker002:] Yes, that's excellent. Thank you that was all I needed, I can handle the rest by myself [speaker001:] Okay, have a nice day [speaker001:] Hello, how can i help you today [speaker002:] I was getting a refund on my order and I just want to check on the status of it. [speaker001:] Okay sure, could i get your full name account id and order id please [speaker002:] Crystal Minh [speaker001:] and also your email [speaker002:] I don't have my account ID but the order is 7503827105 crystalm123@email.com [speaker001:] Okay and also your username sorry [speaker002:] crystalm123 [speaker001:] Okay it looks like your refund is currently in progress. It should be completed within the next couple of days sorry [speaker002:] How is it being refunded? [speaker001:] It was initiated online and is just being wired back to your main card [speaker002:] Alright thanks [speaker001:] No problem, is there anything else i can help you with today [speaker002:] Nope that is it [speaker001:] Okay, have a nice day [speaker001:] Hello. How may I assist you today? [speaker002:] What is the refund policy you guys offer? I'm interested in making a purchase, but I want to know what kind of assurance you all offer there. [speaker001:] I can help you with that information. What is your full name? [speaker002:] My name is Rodriguez Domingo. I'll be shopping for my great grandfather in-law, he's rather picky so I want to know the return policy. [speaker001:] Thank you Rodriguez. [speaker002:] You're welcome, what's your name? [speaker001:] My name is Alex. The policy on returns depends on your membership level. Gold members are allowed unlimited returns. Silver members are allowed returns for purchases made in the last 6 months. Bronze members are allowed returns for purchases made in the last 90 days. [speaker002:] Alex, thanks for that information. So, I have to be a member to get those perks, eh? [speaker001:] You're very welcome. Yes. So, if you're not a member you can return something purchased within the last 30 days. I hope that answers your question! [speaker002:] Great, it sure did. Thanks for your help today, Alex. God bless [speaker001:] You're very welcome. Enjoy the rest of your day! [speaker001:] HI..How come everything I want is always out of stock?? [speaker002:] Hello, I am sorry for the issue. Can I get your account ID or full name? [speaker001:] Alessandro Phoenix aphoenix858 [speaker002:] Thank you. I am going to write up a report for the purchasing team and let them know about the issue, so they can do a better job with keeping up with demand. [speaker001:] I want Tommy Hillfiger Boots [speaker002:] I have let the department know about the issue. [speaker001:] You keep saying you got something for me [speaker002:] I am truly sorry for the issue. Here is a promo code for you to use on a future purchase. REK2L [speaker001:] Great. But these boots are made for walking...And that's just what they'll do [speaker002:] That is great to hear. Is there anything else I can help you with today? [speaker001:] One of these days these boots are gonna walk all over you [speaker002:] Okay, have a great day! [speaker001:] Hi. How can I help you? [speaker002:] Well, I wanted to see my shopping history online. I was trying to be smart about using accounts online and set up two-factor authentication, but then I lost my phone. Now I can't get in. [speaker001:] OK Can you 5ell me your name, your email address, and your PIN number? [speaker002:] I'm David Williams. I don't remember what email I used for this account, but my PIN is 106797. [speaker001:] I will send a reset code to the email address that's on file with your account [speaker002:] Sounds good! I only have a few, so I'll check them all. [speaker001:] Great! Is there anything else I can do for you today? [speaker002:] That's all I needed, thanks! [speaker001:] Ok, I'll end this chat now [speaker001:] Hello, how can I help you today? [speaker002:] So, I absolutely love your site and want to literally buy everything on it! How can I improve my membership level? [speaker001:] So you would like to know what the membership levels are? [speaker002:] Well, I'm already gold. What is higher than that? I mean as much stuff as I've already bought, I think there must be something higher. [speaker001:] You're actually already at the highest membership level! We do not currently offer any Platinum or Super Exclusive Access memberships. Did you have any other questions concerning membership levels? [speaker002:] I guess not. Thanks. [speaker001:] Was there anything else I can help you with today? [speaker002:] No, thanks. [speaker001:] Ok thank you and have a great day! [speaker001:] good afternoon, how can I help you? [speaker002:] I was charged for an order I never placed. [speaker001:] oh I see, would you give me your full name or account ID [speaker002:] Norman Bouchard [speaker001:] additional to this would you give me the order ID, email and username please [speaker002:] normanbouchard757@email.com Username: normanbouchard757 Order ID: 8805193447 [speaker001:] everything in order, let me now verify this error with the system. [speaker002:] ok [speaker001:] indeed it was a mistake on our part, to compensate let me return the credit for this bill. and sorry the inconvenience. [speaker002:] Thank you [speaker001:] all set [speaker002:] wonderful [speaker001:] a pleasure to help you [speaker001:] Hello, how can I help you? [speaker002:] hello [speaker001:] Is there something I can do for you? [speaker002:] i need a refund because i changed my mind about a purchased [speaker001:] Ok, can I have your name? [speaker002:] Joyce Wu [speaker001:] Can I have your username, email address, and order ID? [speaker002:] Username: joycew10 joycew10@email.com Order ID: 2574502639 [speaker001:] How did you want to receive your refund? [speaker002:] via my debit card i used for the purchase [speaker001:] Okay. How much the purchase for? [speaker002:] $99 [speaker001:] Okay your debit card will be credited. [speaker002:] thank you [speaker001:] Is there anything else I can do for you? [speaker002:] none [speaker001:] Okay, have a good day [speaker001:] Hello, how can I help you today? [speaker002:] I just want to make sure you have my correct shipping address. [speaker001:] Were you wanting to change the shipping address on your account? [speaker002:] I need to make sure my order is going to be delivered to the correct address. my email has the wrong one. [speaker001:] Okay, lets look in to this. Can I get your full name or account ID? [speaker002:] Joseph Banter [speaker001:] So you received an email and your address was wrong? [speaker002:] Yup. you got it. [speaker001:] I have to verify your identity Joseph. Can I get your Account ID and Order ID? [speaker002:] Account ID: S019CP2BIH Order ID: 0313845413 [speaker001:] Great, I also have to validate the purchase. For this I will need you username and email address. [speaker002:] Username: josephb0 josephb0@email.com [speaker001:] Let me just see if the correct address is entered. It looks like the system says we need an updated address for you. I can go ahead and enter the correct address. [speaker002:] great 0017 Lexington Ave Newark, CA 17634 [speaker001:] Thanks! I just updated that for you. Is there anything else I can help you with today? [speaker002:] Can you give me the shipment status? [speaker001:] It looks like it is in transit. [speaker002:] Will it be delivered to my updated address? [speaker001:] I have updated your order so another package is sent to your new address. [speaker002:] Will it be delivered to my updated address? [speaker001:] was there anything else you needed? [speaker002:] Okay thankyou [speaker001:] Thanks Joseph. Have a good day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi, I want to return these boots, they had a stain on them. [speaker001:] I apologize. What is your full name or account ID? [speaker002:] Sanya Afzal [speaker001:] Great, and what is your username, email address, and order ID? [speaker002:] Username: sa414285 sa414285@email.com Order ID: 4434988886 [speaker001:] I appreciate this information. What is your membership level? [speaker002:] I'm a Silver member [speaker001:] I see, and how long ago was the purchase? [speaker002:] It was about 5 months ago, december of last year I just never got around to looking at it until recently [speaker001:] That is fine, as long as it is under 6 months What is your address? [speaker002:] 9554 Lincoln Ave La Fayette, NY 83926 [speaker001:] And lastly, how do you want to process the return? [speaker002:] By mail would be good [speaker001:] You are all set! Is there anything else I can do for you today? [speaker002:] Great, thank you so much for the quick help! That's all I needed. Have a great day [speaker001:] You too!! [speaker001:] Anytime I search I see 0 results, how can I fix this? [speaker002:] I'm sorry to hear that. Is this only for one item or have you tried searched for other items? [speaker001:] anytime i search [speaker002:] All right. Can you please try clearing out your cookies and seeing if that works. [speaker001:] same thing [speaker002:] All right. Let's try one more action before I send a report. I want you to log out and then back into your account. [speaker001:] Yes that seems to have helped [speaker002:] That's great to hear! Is there anything else I can do for you? [speaker001:] that was everything [speaker002:] Then have a splendid day. Thank you for being an ACME customer! [speaker001:] Hi! How can I help you today? [speaker002:] I am checking on the status of my refund [speaker001:] Ok, one moment please. [speaker002:] I have the order number if you need it. By the way, who am I talking to? [speaker001:] Yes please, as well as your full name or account ID. [speaker002:] Rodriguez Domingo, order Id: 4595494854 [speaker001:] I am an employee here at acmecorp thank you, one moment [speaker002:] And you go by the name of.... I like to know who I am talking to. [speaker001:] I am rodger! [speaker002:] Interesting spelling. Most times I have seen the name spelled as Roger. [speaker001:] Haha yes, I have been told that before. [speaker002:] For short i go by Rod. So the information is right at your fingertips? [speaker001:] Well not quite, I'm going to need your username and email address. [speaker002:] email address: rd768115@email.com, user name rd768115. Don't sell that to anyone. [speaker001:] thank you! haha, I promise you I won't Rod. [speaker002:] And the verdict is..... about my refund that is. [speaker001:] I am pulling it up, one moment [speaker002:] That sounds ominous. You believe me don't you? [speaker001:] Yes sir, I do [speaker002:] Don't rush. I am semi-retired, so I have time. [speaker001:] Thank you, it wont be too much longer! [speaker002:] Boy,that is a relief. I didn't see agent typing for a minute. I thought you forgot about me. [speaker001:] No no, we never forget about our customers. [speaker002:] Another ominous sign in green. Purchase validation. I forget things, because I am over 60. Are you? [speaker001:] I'm not quite there yet, but retiring does sound pretty nice if to be honest with you. Ok, I have validated the purchase. Your refund is currently "In-progress" at the moment the payment method was over the phone. [speaker002:] In progress? That is interesting. Does it say when I will get it? [speaker001:] Unfortunately no, but if you want me to escalate it I can notify the internal team. [speaker002:] No, I think I can wait. I am pretty healthy and don't plan to die soon. [speaker001:] Great! Glad to hear that. Is there anything else I can help you with today, Rod? [speaker002:] No, thanks for the help. [speaker001:] Thanks for contacting acmecorp, have a good day sir! [speaker001:] Hi. How can I help you? [speaker002:] I forgot my password, i want to check on an order can you send me a new password? [speaker001:] Yes we can create a new password Can you tell me your name and your username? [speaker002:] Joseph banter, and jbanter9 Hello? [speaker001:] Hi. Can you tell me your PIN number? [speaker002:] 204340 [speaker001:] Ok, here is your new password bvshy57aym [speaker002:] okay, thanks [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] that's it, thanks [speaker001:] Ok, I'll end this chat now [speaker001:] hello how can i help you today? [speaker002:] Hello, can i check my shipping status through you? My package has not gotten here, and i feel like ive been waiting forever, though my order confirmation says forever is 9 days. [speaker001:] If I understand correctly, you wish to check the status of your order shipment today? [speaker002:] Yes. [speaker001:] I can help you with that [speaker002:] my name is Norman Bouchard, i should be in the system [speaker001:] May i please have you full name and account id to pull up your account thank you [speaker002:] NN8ZW3NWPZ is my account ID [speaker001:] lastly, I will need the order id to pull up the shipping info [speaker002:] the order id is 4795764270, but dont worry if it shows you the picture, i got the hot pink ones. [speaker001:] understood Now that I have verified your account, i need to pull up the shipment may i have your username and email plaese? [speaker002:] normanbouchard607@email.com normanbouchard607 thats bouchard with a B [speaker001:] thank you [speaker002:] you are welcome [speaker001:] Ok, it seems there was a problem wit hthe shipment, i must apologize [speaker002:] oh no, i was supposed to have these for my party tomorrow! [speaker001:] I can change the date of the order shipping to tomorrow for you, does that work? [speaker002:] well.. would it actually get here by tomorrow? [speaker001:] i will waive the overnight surcharge [speaker002:] oh that would be perfect! [speaker001:] As long as the mail carrier is on time, it should arrive [speaker002:] I understand, with whats going on its hard to promise anything, but, i am happy with that Thank you, you should put yourself in for a raise. [speaker001:] Ok, I have expedited the shipment for you at no charge due to our mistake is there anything else i can help you with? thank you for the compliment [speaker002:] That will be all! [speaker001:] have a good one! [speaker001:] Hello, how can I help you? [speaker002:] Ugh. This is so frustrating! I am about to start shopping elsewhere. Every time I try and shop here everything is out of stock! [speaker001:] I'm sorry to hear about that. Can I get your full name or account ID? [speaker002:] My name is Albert Sanders. [speaker001:] I am going to write up a report to our purchasing department and let them know about the complaint. I will make sure they take action immediately [speaker002:] Thank you. I've been eyeing this outfit for weeks and every time I check all of the pieces are just gone. [speaker001:] I will make sure they look into your account as well. I am very sorry about this issue [speaker002:] Thank you. That is all I needed today. [speaker001:] Have a great day! [speaker001:] I want to know where my refund is at. I need the money as soon as possible. [speaker002:] May I have your full name and account ID? [speaker001:] Joseph Banter I don't have an account ID. [speaker002:] I need a username, an e-mail address, and the order ID. [speaker001:] josephb9 josephb9@email.com 9184684565 I also want to add another item to my refund Tommy Hilfinger jeans for $99 [speaker002:] And what was the price of the first item? [speaker001:] $100 So I think my refund should be $199 total [speaker002:] Ok, I have process your refund for you. [speaker001:] Perfect! Thank you! THat's all I needed. [speaker002:] Is there anything else I can help you with today? Ok, have a great day. [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] I already completed my return. I still haven't gotten my money back. [speaker001:] I'm sorry that your credit hasn't appeared on your bill yet. I'd be happy to look at that for you. Could I have your name or account ID? [speaker002:] Crystal Minh [speaker001:] Thank you. Can you verify your username, email address and the order ID for the return? [speaker002:] cm585915,cm585915@email.com,8914481878 I am waiting for 9 days. I need my money back. [speaker001:] I'm sorry it has been so long. I'd be happy to add the credit to your account for the order now. [speaker002:] ok Thanks. [speaker001:] I've applied the credit to your account. You're welcome. Can I help you with anything else today? [speaker002:] That's all for today! [speaker001:] Great! Enjoy your day! [speaker001:] good morning, how can I help you? [speaker002:] Hi. I think I got charged twice for my subscription David Williams LUGFDDOS6V 4264993975 [speaker001:] oh, let's check it then. just one moment please [speaker002:] Ok ty [speaker001:] let me check the system now. indeed it was a mistake on our part, sorry for the problems caused. how much was the additional amount? [speaker002:] No problem can you refund 59 [speaker001:] all set [speaker002:] Thank you. Have a great week [speaker001:] a pleasure to help you have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] I really like this Tommy Hilfer jacket...but A] does it have a hood and B] does it become detached? [speaker001:] Okay. Let me see. The jackets do come with a hood and they're easily detachable via a series of 5 buttons! Hello? Are you still there? [speaker002:] yes thank you so much that sounds so easy for someone like me to handle [speaker001:] Good to hear! Is there anything else I can do for you today? [speaker002:] no that is it [speaker001:] Well then have a nice day! [speaker001:] Hello. How may I help you today? [speaker002:] My credit card keeps getting rejected is there a reason why it is considered invalid? [speaker001:] Lets see if I can help you with that. We can try a few things. One moment please. May I have your name? [speaker002:] Alessandro Phoenix [speaker001:] Thank you. Can I have you try one more time to enter the information? [speaker002:] Alessandro Phoenix enter my cc info? [speaker001:] Yes. Worked? [speaker002:] ok, i have re entered my info should i resubmit? [speaker001:] Yes. See if it goe through [speaker002:] no still gets rejected card is invalid [speaker001:] Can you try logging out then back in. THen try again. Did that work? Hello? [speaker002:] yes that worked [speaker001:] Oh great. Sometimes the site can be a little finicky. Im glad that worked and there is nothing wrong with your card. Anything else I can help you with? [speaker002:] nope that is it thanks! [speaker001:] Have a nice day. [speaker001:] Hi there! How may I help you? [speaker002:] Hi, I have few questions about my premium subscription [speaker001:] Okay, I can help you with that. First, may II have your full name and Account ID? [speaker002:] First, I need to know the status of my subscription. My name is Albert Sanders, and my id is FNI9F9QYM8 [speaker001:] Yes, sir, but I have to pull up your account and verify your identity first. [speaker002:] suer, please go ahead [speaker001:] What is your Order ID? [speaker002:] 0628531958 [speaker001:] Great, I have verified your identity. What question did you have about your premium subscription? [speaker002:] I needed to know when is the annual fee is due. [speaker001:] Okay, I will take a look. [speaker002:] please [speaker001:] Let me check your subscription status. Okay, the amount of $55 is due 3 days from today. [speaker002:] All right, I'll probably pay it tomorrow. Thanks. [speaker001:] I am going to send you a link to your account so that you can check this for yourself in the future. [speaker002:] That's so nice of you. Thanks. [speaker001:] Do you know your Username? [speaker002:] Not really. [speaker001:] asanders1 [speaker002:] ok, I'll save it. [speaker001:] Can I help you with anything else today? [speaker002:] No, Thank you and have a great day. [speaker001:] You are welcome. Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hi I'm having a problem looking for jeans. everytime i search for it I get strange results. can you help? [speaker001:] Sure, I can help. Could I get your name, please? [speaker002:] Chloe Zhang [speaker001:] Thanks, Chloe. Could you try logging out of your account and back in to see if this fixes the search? [speaker002:] ok hold on no it didn't work [speaker001:] Additionally, you could try clearing the cookies from your web browser by going into the options and selecting 'More Details". [speaker002:] ok hold on [speaker001:] Sure [speaker002:] hey that worked! [speaker001:] Oh great, is there anything else I can help you with? [speaker002:] that's it thanks! [speaker001:] Have a good day! [speaker001:] Hello thank you for contacting AcmeBrand, How may I help you? [speaker002:] I forgot my password again. My name is Joyce Wu, Username: jw032271 [speaker001:] Thank you jJoyce one moment while I pull up your account. Thank you for providing your username as well. Do you have your security PIN by chance? [speaker002:] 640410 [speaker001:] Perfect! I'll be able to generate a temporary password for you one moment. [speaker002:] Great. [speaker001:] Alright the password is nvp2au79338. Be sure to change it to one you'll have an easier time remembering. Was there anything else I could do for you today? [speaker002:] Thanks so much. that's all [speaker001:] Have a great day! [speaker001:] Hello! How may I help you? [speaker002:] Hi, I bought this jacket for my big birthday celebration and it arrived with a stain. Can I return it? [speaker001:] Of course. May I have your full name and account number? [speaker002:] Crystal Minh Account Numeber is XNSIADHEC [speaker001:] Thank you Crystal. May I have your username, email address, and order ID? [speaker002:] Sure, it's cm041993 cm041993@email.com and Order ID: 4358054361 [speaker001:] thank you, What is your membership level? [speaker002:] I'm just a Guest [speaker001:] When was your purchase date? [speaker002:] it was on 2019-10-26 [speaker001:] Do you still have the receipt? [speaker002:] I sure do! [speaker001:] Great! We can use that. May I have your address? [speaker002:] 3261 Lexington Ave Baltimore, TX 19798 [speaker001:] Where would you like to drop off your return? In store, mail, or drop off center? [speaker002:] I can pop it in the mail [speaker001:] Your order has been updated. Anything else I can do for you? [speaker002:] That should cover it, thank you [speaker001:] Have a great day! [speaker001:] hi how can i help you? [speaker002:] Yesterday i placed and item in my cart to buy today cam back to place the order not even a day later and the price had change to much more than it was. I was told that i had 24 hours to buy the item at the price if its in my cart [speaker001:] i see. let me look into this for you. what is your name please? [speaker002:] David Williams [speaker001:] do you have your account & order ID? [speaker002:] yes UNWOVBW3MV is my account # and 9420413722 is the order id [speaker001:] thanks [speaker002:] welcome [speaker001:] Yes the system recognized that information. I am sorry about the price change. It can happen Would it help if I could generate a discount code for you? [speaker002:] that would be great! [speaker001:] 3OLR7 THere you go. SOrry for the change. WE do try but times are unsettling atm Is there anything else I can do? [speaker002:] Thank you so much for your help and no that will do it [speaker001:] glad I could be of use. have a wonderful day [speaker001:] hi [speaker002:] What can I help you with today? [speaker001:] how buy this product boots address: 8160 woodshore st la fayettee tx 62134 brand michael kors amount $74 please help to buy this product Address: 8160 Woodshore St La Fayette, TX 62134 Product: Boots Brand: Michael Kors Amount: $74 how to buy this product [speaker002:] Is there a problem with the website that prevents you from purchasing it? [speaker001:] no i have a payment problem i dont have a creadit card is there another way for purchase [speaker002:] you can use a debit card or PayPal [speaker001:] cash on delivary is available [speaker002:] We don't accept that. Only credit card, debit card or PayPal. [speaker001:] ok thank you [speaker002:] If you have a credit card I can help you make the purchase [speaker001:] i don't have credit card sorry i have only debit card [speaker002:] Is there anything else I can help you with? Oh you have a debit card [speaker001:] nothing thankyou for your help [speaker002:] would you like to use that to make the purchase? [speaker001:] no i nead cash on delivary only thank you for your help [speaker002:] Ok. I hope you have a nice day. [speaker001:] Hello. What can I help you with? [speaker002:] when can the promo code be used? [speaker001:] Let me check that for you. Can I have your name? [speaker002:] Name: Sanya Afzal [speaker001:] Thank you Sanya. Promo codes generally expire within 7 days of you receiving them. How lond ago did you get yours? [speaker002:] 2 days [speaker001:] That you should still be able to use it. Have you had any problems? [speaker002:] no [speaker001:] That's great. Is there anything else I can look up for you? [speaker002:] no [speaker001:] Then have an awesome day. Goodbye. [speaker001:] What is the refund policy of AcmeBrand? [speaker002:] Hello. how can I help you today? A refund can be made for items that have yet to be shipped. Anything else I can help you with? [speaker001:] Thanks for the help [speaker002:] No problem. Have a nice day. [speaker001:] Hello, how may I help you? [speaker002:] Hi I need an extension to pay for my premium subscription [speaker001:] Okay, may I have either your full name or account ID? [speaker002:] Account ID is MZLKPHT7UZ [speaker001:] May I have your full name and your order ID? [speaker002:] Joyce Wu Order ID: 6828779534 [speaker001:] Okay, what is your membership level [GoldSilverBronze]? [speaker002:] Silver [speaker001:] Okay, silver members can get an extension if you are one day late. [speaker002:] Okay thank you [speaker001:] No problem, do you need help with anything else? [speaker002:] No that is all thank you very much [speaker001:] Your welcome, have a nice day. [speaker001:] Hello, how can i help you [speaker002:] HI! I lost my phone yesterday. I can't get into my acc because I can't do the 2 factor authentication Can you help me please? [speaker001:] I will be happy to help. Can i get your name. [speaker002:] Albert Sanders [speaker001:] I found your account, Albert. Can I get your email now so that I can send you the reset code to get access to your account again. [speaker002:] sure my email is albert34@email.com [speaker001:] Okay I just sent it to your email. But now I will also send you a link about good security practices to keep you safer online. [speaker002:] Thanks [speaker001:] Okay I sent the security mesasures too now you should be set. Do you need anymore help? [speaker002:] That's all Thanks [speaker001:] Have a great day. [speaker001:] hello, how may i help you today? [speaker002:] Hello, I would like information on how to upgrade the shipping for Order ID 6432922258? [speaker001:] if i understand correctly, you would like to upgrade the shipping on your order? [speaker002:] That is correct. [speaker001:] i can assist with that today [speaker002:] I want to upgrade to overnight so I can receive it asap. [speaker001:] may i please have your full name and account ID? [speaker002:] My name is Joseph Banter. My account ID is CMWD4EXJN That was the wrong ID. Correct ID is CMWD4JDXJN. My apologies for the typo. [speaker001:] no problem, and thank you do you have the shipping status of the item currently [speaker002:] My account states that it is "In Transit" [speaker001:] since the item has already shipped, it is not possible for me to upgrade it to overnight shipping however, because it is already in transit, it will arrive within a day or two [speaker002:] Does that mean it will be here tomorrow or the day after? [speaker001:] i do however apologize for the inconvience it is likely to arrive today or tomorrow if you check your tracking number, that should give you a better idea of the timefram [based on if it is local or not yet, and your standard shipper delivery time windows for your residence] [speaker002:] Thank you for your assistance. I'll need to remember to check my order type next time. [speaker001:] is there anything else i can assist with today? [speaker001:] Thank you for reaching out. How can I help you? [speaker002:] Hi. My name is Joyce Wu and I need to remove an item from my order. I chose the wrong size. [speaker001:] Okay, I can help you with that. What is the shipping status of your order? [speaker002:] It is currently out for delivery. The item is a Calvin Klein shirt. [speaker001:] Okay, I'm going to validate your purchase. What is your email address, Username, and Order ID? [speaker002:] Okay. My order ID is 9243154482. My username is JoyceWu412 and my email is Joycewu412@email.com. [speaker001:] Thank you. Are you a Gold, Silver, or Bronze member? [speaker002:] I am a Silver member. I have an account ID as well if you need that, which is HDDU6DYYWW [speaker001:] Okay, I checked the shipping status and it appears to be In Transit. [speaker002:] Correct. So what should I do? [speaker001:] Your membership status shows that you are a Gold member. [speaker002:] I believe I am just a silver member, but if I am gold, that is great. [speaker001:] Let me double check just to be sure. It's showing Silver status now. Sorry for the confusion. [speaker002:] Okay great. It is okay. [speaker001:] Since you are a Silver member you can return the item once it arrives. Do you have a receipt for your order? [speaker002:] Yes, I do have a receipt. Should I just include that when I return it? [speaker001:] Awesome. I will need your full address to create a return label. [speaker002:] Okay great. My address is 1234 Maple Way, Miami, FL 91919 Actually, my apologies, wrong address. That is my other home. It is shipping to 7172 Kennedy Street, Raleigh, CA 99599. The address is 7172 Kennedy St, Raleigh, CA 99599. [speaker001:] Would you prefer to use that address? [speaker002:] Yes. Thank you. [speaker001:] How would you like to process this return: by mail, in-store, or drop off center? [speaker002:] Email is fine. Thank you. [speaker001:] The mail option is postal service, not email. Is this still your preferred option? Your return label will be emailed to you and you can print it out. I noted it as mail. If you have any more questions, then please reach out. Have a great day! [speaker001:] Hi how can I help you [speaker002:] I'm SO upset [speaker001:] Oh no, tell me whats wrong [speaker002:] I was so excited to get this shirt, and there is a big stain on it [speaker001:] Do you want advice on stain removal or do you want to make a return? [speaker002:] return please [speaker001:] ok Can I get your full name, user name, email and order id please [speaker002:] Chloe Zhang cz121791 2109710138 is the order ID [speaker001:] and your email please [speaker002:] cz1212791@email.com [speaker001:] great. And what is your membership level? [speaker002:] bronze [speaker001:] How long ago was the purchase made? [speaker002:] 2 months [speaker001:] Ok great you're within the return period. I just need your full mailing address to generate the return label. [speaker002:] sure [speaker001:] Also please state if you want to return by mail, in store or drop off center [speaker002:] it is 4982 2nd ave, jacksonville,NY 68809, and by mail please [speaker001:] Great, a retrun label will be sent to your email. You are all set. Anything else today? [speaker002:] no thats it [speaker001:] Have a nice day [speaker001:] Hello, how can i help you [speaker002:] I want to upgrade my order to overnight shipping. I forgot I was leaving town in 2 days. [speaker001:] I'd be happy to help you with that problem. I will need your full name [speaker002:] Alessandro Phoenix [speaker001:] Okay, i found your account will need to look up your order for that I need your acccount id and order id [speaker002:] Account ID: VF3VBRXEIC 'Order ID: 0852324593 [speaker001:] Okay, Everything looks good. Can I get the current shipment status [speaker002:] Shipping Status: Order Received [speaker001:] Great, We will be able to work with that. What level memeber are you [speaker002:] Bronze [speaker001:] Okay, I will need to charge 20$ to the card on file in order to upgrade your shipping. Is that okay. [speaker002:] yes that's fine, I just need it asap [speaker001:] Okay, your shipment has been upgraded an will arrive tomorrow now [speaker002:] That's all I needed. Thank you so much. Have a nice day. [speaker001:] Can I help you with anything else? [speaker002:] that's all thanks. [speaker001:] Have a great day. [speaker001:] Thank you for contacting AcmeBrands. How can I help you today? [speaker002:] hi i was wondering about the state of my refund [speaker001:] Okay. Could I please have your name or account ID so I can pull up your account? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. Do you have your username, email address and order ID for me to locate your refund? [speaker002:] sa180451 sa180451@email.com Order ID: 4524465408 [speaker001:] Your refund that you requested by phone is currently processing. Once it is complete, you will see the refund applied to the card you used when completing the order. [speaker002:] ok great thank you [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] nope thats it thank you [speaker001:] Great! I hope you enjoy your day! [speaker001:] Hello, how can I help you today? [speaker002:] Before I order I need to know your return policy [speaker001:] Of course, let's see what we can find out for you. So return policies are based on your membership level. Gold members have unlimited returns, Silver members are allowed returns for items in the last 6 months, and Bronze for the last 90 days. What we call guests when they do not have a membership l Guests are allowed returns for the last 30 days. [speaker002:] Oh ok I am Gold so I have unlimited [speaker001:] Was I able to answer your question? [speaker002:] very good to know thanks a lot [speaker001:] Fantastic! Is there anything else I can help you with today? [speaker002:] That will be all thanks Have a great rest of your day [speaker001:] Thank you for your patronage and you have a wonderful rest of your day! [speaker002:] ty [speaker001:] Thank you, you too! [speaker001:] Hi! How may I help you today? [speaker002:] Hi....I just moved so I would like to give you my new address [speaker001:] Certainly, I can help you update your address in our system. To start, may I have your full name andor account ID? [speaker002:] Rodriguez Domingo and my account id is TPUH6HANDN [speaker001:] Thank you Rodriguez! Do you know what address you formerly had on file? [speaker002:] Since I moved a couple of times, I will give you my new one....1703 brushwick dr in monterey tx, 66341 thank you! [speaker001:] Got it, thanks! Now I just need to verify your identity. Do you have your phone number, PIN number, username, password, email address, or the order ID of a past purchase on hand? I only need 2 of these items to verify. [speaker002:] my username is rodriguezdomingo888 and my email address is rodriguezdomingo880@email.com. Is that enough? [speaker001:] Yes, thank you! Now, you'd like to use 1703 brushwick dr in monterey tx, 66341 as your new address, right? [speaker002:] Exactly! [speaker001:] Great! Everything has been updated in our system. Is there anything else I can help you with Rodriguez? [speaker002:] Thank you so much! Nothing else for me today! [speaker001:] Alright, have a great day! [speaker001:] Want to know status of order. My payment seems to be wrong?? You there? Hello? [speaker002:] hi im so sorry what is our name [speaker001:] Chloe Zhang [speaker002:] can. i please have your order id and account id [speaker001:] 8333938911 123jjclhoAn DVA7MWBRFE [speaker002:] Whats the shipping status [speaker001:] ?? [speaker002:] it should say it near your order [speaker001:] Order received [speaker002:] What is the new payment method that you want [speaker001:] Credit card [speaker002:] YOure all set [speaker001:] Thanks?? [speaker002:] yep [speaker001:] How can I help you? [speaker002:] I got charged for an order I never placed!!!! $74 on my credit card [speaker001:] Sorry to hear that. Can I have your name so I can pull up your account? [speaker002:] Norman Bouchard [speaker001:] Can I have your username, email and order ID? [speaker002:] Username: nb026189 Order ID: 8296952291 I'm very upset about this [speaker001:] I'm sorry and will help you with this. What is your email? [speaker002:] Email Address: nb026189@email.com [speaker001:] Can I please have your membership level? [speaker002:] guest [speaker001:] Sorry, our system is showing this was a customer error and I'm unable to issue a refund. [speaker002:] I did not order or receive these! Please take the charge off. [speaker001:] I do apologize, but at the guest level the system doesn't allow me to. Is there anything else I can help with? [speaker002:] transfer me to a supervisor please hello? [speaker001:] Okay, I will have a manager call you by end of day. Is there anything else I can help you with. [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] how much is it to stitch my name to one of my items? [speaker001:] Let me pull up that information for you. one moment. Alright, stitching and embroidery are on a per character pricing system. You were doing stitching correct? [speaker002:] yes [speaker001:] The pricing for stitching is 30 cent per character for the first 15, 20 cent for the next 15 and 10 cent for each character after that. I hope this was the information you were looking for. [speaker002:] yes thanks [speaker001:] No problem. Can I help you with anything else today? [speaker002:] no [speaker001:] Thank you for shopping with us, have a wonderful day! [speaker001:] Hi, how can I help you? [speaker002:] Hello. I signed up awhile back for a premium membership, and I just wondered if it's still an active subscription. I would like to keep it. If it's due and I need to pay that I can do that today. [speaker001:] Great, I can help you with that. May I have your name? [speaker002:] Sure. My name is Albert Sanders. [speaker001:] Can I get your Account ID and Order ID? [speaker002:] Absolutely. My account ID is LBXCYD0VUG and my order ID is 6640718700 [speaker001:] I'm going to check the status of your subscription. [speaker002:] Thank you so much. [speaker001:] Okay, your subscription is inactive as of right now. $49 was due yesterday. [speaker002:] Okay I can pay that now if that's possible. My credit card should be on file. [speaker001:] Absolutely. First, I'm sending you a link so that you can check on your status by yourself in the future. [speaker002:] Thank you, that'll be convenient next time.:] [speaker001:] Do you know your Username? [speaker002:] My username is alsanders440 [speaker001:] Awesome! Let's get the bill paid and you'll be all set. [speaker002:] Thanks! [speaker001:] Is there anything else I can help you with today? [speaker002:] No that's all I needed help with; thank you for helping me.:] [speaker001:] You're welcome. Have a good day! [speaker001:] Hi how can I help you today? [speaker002:] Hello. I want some information about the membership levels. I am considering buying some things and would like to know more about membership. [speaker001:] Sure thing, can I get your first name, to better address you? [speaker002:] Sanya [speaker001:] Thanks Sanya! Let me find that info for you, give me one second. So we have three membership levels. They are Bronze, Silver, and Gold. We try to keep it simple here, unlike some stores that use confusing terms like Platinum, Super exclusive, etc. [speaker002:] Ok. Can you tell me what benefits and rewards are associated with each level? [speaker001:] Sure. All members get an invitation to the annual holiday extravaganza with an open bar and free flights from anywhere in the US. Bronze members get reduced shipping fees and promo codes. Silver members get the same as bronze, plus agents can make purchases on their behalf and they can cancel orders at anytime. Gold members get all the previous, plus unlimited refunds and benefit of the doubt in any and all transactions. [speaker002:] Thank you. Do any of the levels receive free shipping? I am interested in free shipping because I plan on ordering many things. [speaker001:] I can't actually see anywhere where it says specifically free shipping, but there are reduced shipping fees at the Bronze level and above. [speaker002:] How much is shipping reduced? [speaker001:] I can't actually see that here unfortunately, I think it depends on the quantity of items ordered and the overall order price. [speaker002:] Alright. Can you tell me how I become a member? [speaker001:] A percentage of that will be reduced depending on member level. Sure, you earn it by making repeated purchases over a period of time. If you have made more than $500 worth of purchases within the last year, you qualify for Bronze. Silver is for $1000, and Gold is for $2000. [speaker002:] Good. You have answered all my questions for today. Thank you. [speaker001:] Ok great! Are you sure there isn't anything else I can help you with? [speaker002:] One more question. Are there any special sales or discounts offered for the members? [speaker001:] Not specifically, but you do receive the benefits I specified earlier. [speaker002:] Okay. [speaker001:] Anything else? [speaker002:] No. Thank you. [speaker001:] Excellent. Have a great day! [speaker002:] You too. Good bye. [speaker001:] Bye! [speaker001:] Thank you for shopping with AcmeBrands! How can I help you? [speaker002:] Could you tell me what material the Guess jacket is made out of? [speaker001:] Sure! Let me pull up the information. The outside is made out of synthetic materials like nylon, tricot, and polyester to make sure it is windproof. The inside is lined with cotton for insulation. This helps it keep as much of your body heat as possible. [speaker002:] Thank you! [speaker001:] Is there anything else you need? [speaker002:] I think that is all for today [speaker001:] Okay. Have a nice day! [speaker001:] Hello and thank you for contacting us today! How can I help you? [speaker002:] I would like to know what the benefits of premium membership [speaker001:] Sure I can give you that information. Can I get your name please? [speaker002:] David Williams [speaker001:] Thank you, David. Let me pull that information up. [speaker002:] ok [speaker001:] Our members have a wide variety of benefits. All members are invited to our holiday extravaganza each year which comes with an open bar and free flights from anywhere in the United States. Bronze members save on shipping fees and promo codes. Also... Silver members get the previous perks as well as having agents make purchases on their behalf and can cancel orders at any time. Finally... Gold members get unlimited refunds and are always given the benefit of the doubt when doing transactions. Is there any other information I can help you with today? [speaker002:] Okay, thank you for all the information you have provided me with That is everything [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi, I would like to view my shopping history but I can't recall my username. [speaker001:] May I have your full name or your account ID? [speaker002:] Joyce Wu [speaker001:] May I have your zipcode, phone number, and an email address? [speaker002:] Zip is 44028 and phone is 977-436-3539, don't have my e-mail [speaker001:] Ok, I can give you a temporary username. We suggest you change it after logging in. jwu1 [speaker002:] Will do, thank you for your help. [speaker001:] Your temporary username is jwu1. Is there anything else I can assist you with? [speaker002:] No, thanks. [speaker001:] Have a great day. [speaker001:] Hi there. How may I help you? [speaker002:] would like to view my shopping history but i can not since i no longer have access to my account since i lost my phone that i used for the two factor authentication. what can we do? [speaker001:] Oh no! I can help you with that. May I have your full name please? [speaker002:] Alessandro Phoenix [speaker001:] I will need your email address. I will be sending the code to this email address. [speaker002:] aphoenix401@email.com [speaker001:] Okay, the code has been sent. I am also sending you a link about security practices so that your account is safe. [speaker002:] ok thanks [speaker001:] You are very welcome. Can I help you with anything else? [speaker002:] that is all [speaker001:] Have a good day! [speaker001:] Hello, how may I help you? [speaker002:] I want to make sure I keep my premium subscription Need to pay [speaker001:] Sure, could I get your full name? [speaker002:] Chloe Zhang [speaker001:] Thanks, Chloe. I'll need your Account and Order ID as well. [speaker002:] Is that the digits or letters FXI3ICF5UT [speaker001:] Both [speaker002:] I think that's my acount id 1426736140 [speaker001:] Thank you. How much would you like to pay? [speaker002:] I would like to pay whatever is due on the account for the subscription it is due today 29.99 [speaker001:] Okay, would you like to pay with the card we have on file? [speaker002:] That would be fine [speaker001:] Okay, you're all set. Is there anything else I can help with? [speaker002:] no thank you [speaker001:] Have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] I was looking to buy a Guess Jacket, but the price seems to be much higher than it is anywhere else. I just wanted to check on that. [speaker001:] Happy to help, may I have your name please? [speaker002:] Yes, my name is David Williams [speaker001:] thanks David. [speaker002:] You're welcome. [speaker001:] Did you make the purchase yet? [speaker002:] No, I haven't because the price seemed so high. [speaker001:] I can offer you a discount with a promo code. Does that sound good? [speaker002:] That would be great, thank you. [speaker001:] the promo code is V17S8. [speaker002:] Thanks!! [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No, that was it. Thank you. [speaker001:] Have a nice day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I'm trying to make a purchase but my cart will not update when I add an item to it. [speaker001:] There are a few things we can try to fix this issue. First, can you check the lower left-hand side of the item's page? See if it says that it's out of stock. [speaker002:] No, it doesn't say out of stock. [speaker001:] What happens if you refresh the page and try to add it to your cart? [speaker002:] No, that didn't help. [speaker001:] Let's try having you log out of your account and back in again. [speaker002:] Ok. I logged out and in and now it's working okay. [speaker001:] Great! Is there anything else I can do for you? [speaker002:] No, that's it for today [speaker001:] Okay. Have a nice day! [speaker001:] How can I help you today? [speaker002:] I lost the phone I used to shop on your site now I need to authorize my new phone [speaker001:] Okay, can I have your name? [speaker002:] ok alessandro phoenix alessandrophoenix199 [speaker001:] Or you wanting to reset Two-factor Auth? [speaker002:] yeah that's exactly it I think with my new phone [speaker001:] Okay, no worries. I will need your email to send you a code. [speaker002:] alessandrophoenix199@email.com [speaker001:] Okay, I've sent the reset code to your email. You should also be sure to practice best practices to protect your account. Here is a link that will help with that. Can I help with anything else? [speaker002:] that's all for today thank you [speaker001:] You're welcome. [speaker001:] HI! How can I help you today [speaker002:] hi I have received my order but the item I ordered has a big stain on it [speaker001:] Oh no! I am so sorry that has happen. Let me help with this Can I have your name [speaker002:] It is so disappointing Chloe Zhang [speaker001:] Can I have your username, email address and order id? [speaker002:] chloezhang673@email.com Username: chloezhang673 Order ID: 8133853293 [speaker001:] What is your membership level [speaker002:] bronze [speaker001:] What was the date of purchase? [speaker002:] 2019-12-22 [speaker001:] I do apologize. As a bronze member, you have up to 90 days to return the item. You outside of that time frame [speaker002:] It is still in its original packaging [speaker001:] I apologize again but I can not accept the return [speaker002:] I just could not check since I was traveling is there anything you can do? [speaker001:] I am so sorry there is nothing I can do [speaker002:] Hmm okay Thanks [speaker001:] You're Welcome! Have a great day [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] How's it going? [speaker001:] Good and you? [speaker002:] I'm well thanks. Hope you can help me. I already initiated a refund for one item, but I'd like to add another item for return to that request. [speaker001:] No problem. May I have your full name or account id? [speaker002:] I'm Norman Bouchard and my account ID is nb403719 [speaker001:] Thank you Norman may I please have your username, email address, and Order ID? [speaker002:] My username is nb403719, my email address is nb403719@email.com and the order ID is 5051986839 [speaker001:] Thank you and what is the item you would like to add to this refund? [speaker002:] I want to also return the Michael Kors shirt [speaker001:] How much is this item? [speaker002:] I paid $54 for them [speaker001:] How much was the original refund? [speaker002:] for it** and the original refund was for $100 [speaker001:] So the total refund will be 154. Is there anything else I may help with today? [speaker002:] No that's all cheers [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi, this is Acme Support. How can I help you? [speaker002:] Greetings! My name's Albert Sanders. I Want to know the state of my refund in regards to the $59 Michael Kors shirt I returned [speaker001:] Absolutely, I will also need your account ID and email address to find that information for you. Pardon me, username, order ID, email address. [speaker002:] My username is asanders841 The order id is 6320097961 My email is asanders841@email.com [speaker001:] Looks like it is in progress and processing from an online request. [speaker002:] That's great. I should have an existing refund of $100 already. If possible, I would like to add the $59 refund to that, so my total would be $159. [speaker001:] Sure, that will take manager approval though so I have sent that request through to them. [speaker002:] Ok, that sounds good to me. Thank you! [speaker001:] Absolutely, is there anything else I can help you with today? [speaker002:] No that should do it, I appreciate it. have a great day [speaker001:] Have a good day! [speaker001:] Hi, how can I help you? [speaker002:] Hello my name is Doming Rodriguez and I want to buy a pair of jeans the issue is that my card doesnt go through [speaker001:] ok, I should be able to help with that [speaker002:] ok thanks [speaker001:] So when you try to purchase the jeans on our website, you can't use your credit card? [speaker002:] yes that is correct I tried using it like 5 times [speaker001:] The first thing seems obvious, but can you check that your expiration date isn't expired on the card? [speaker002:] Its not expired [speaker001:] Great, I will try to help fix the problem Next, can you try logging out of our site and then logging back in. This often fixes the issue [speaker002:] Ok thanks It seems like that worked [speaker001:] your welcome [speaker002:] I can use my card now thanks [speaker001:] Great! can I help with anything else? [speaker002:] no that would be all [speaker001:] Ok, have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hello, i am trying to use a promo codebut it saying its invalid My name is Crystal [speaker001:] Sorry to hear you're having trouble! I can help you with that. What is your full name? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. When was the promo code issued? [speaker002:] 5 days ago [speaker001:] Okay, it looks like the promo code is not out of date, so it might just be an error in our system. What is your membership level? [speaker002:] Bronze [speaker001:] Perfect! Since you're a valued member, I can generate a new, valid promo code for you. 8RTJ0 is your new promo code. [speaker002:] Thanks thats perfect [speaker001:] Is there anything else I can help you with? [speaker001:] Hello, how can I help you? [speaker002:] Hi, i wanted to check on my order but i cant. I lost my phone and cant do the two way authentication [speaker001:] Okay, I can help you reset that right now. Can I have your full name? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal, may I have your email address to send the reset code? [speaker002:] I dont have that with me [speaker001:] That's okay, do you have a PIN number or a security answer I can use? [speaker002:] Can i give you my new phone number? Oh my security answer is Singh [speaker001:] It looks like the email on your account is crystalm92@email.com [speaker002:] oh thanks i was confused on which account this is for [speaker001:] I will send the reset link there, along with a link detailing some security practices you should follow. [speaker002:] OK thanks i just got it [speaker001:] Great, is there anything else you need? [speaker002:] No thanks youve been great! [speaker001:] Thank you! Enjoy the rest of your day! [speaker001:] Hi there, what can I help you with today? [speaker002:] Hi there I placed and order but when I checked my account it says Paypal but I used my Visa Just checking to make sure everything is okay [speaker001:] Ok, one moment please [speaker002:] Also I had a promo code and I want to find out when it expired expires I mean [speaker001:] Can I get your full name, account ID and order ID pleae? [speaker002:] Joseph Banter [speaker001:] Sure I'd be happy to help you with that as well. [speaker002:] Not sure what the order ID is tho [speaker001:] Do you have an account ID? [speaker002:] Im thinking of buying some new headphones and I was hoping to use the promo code No I dont know my account # [speaker001:] Ok, no worries [speaker002:] My zip is 12432 if that helps Try to be quick I dont have much time [speaker001:] Has your order shipped? [speaker002:] Yeah what about my promo code OMG the building is on fire. Can you hurry up? Im just wanting to find out about my promo code [speaker001:] So you have three things you want help with, but no account ID or Order ID, and you are in a hurry? [speaker002:] YES I just need to know when my promo code expires and if it is expired otherwise I wont be able to buy something [speaker001:] Ok, give me one moment to look that up. [speaker002:] Joseph Banter 316-709-8503 2001 Circle Drive Brighton CA 12432 Hurry please the building is on fire and I REALLY NEED TO ORDER NEW HEADPHONES before the fire dept gets here and throws us out of the building [speaker001:] What is your promo code # [speaker002:] I dont know I want to know if you know and if its still good [speaker001:] What is your membership level? [speaker002:] IM A GUEST HURRRYY the smoke is coming up the stairs do you sell fire extinguishers by any chance? if so I really want to use my promo code I need FAST SHIPPING the police are telling everyonne to get out of the building what is my code ffs! [speaker001:] E9PH5 [speaker002:] THANK YOU You saved my life! Ill be ordering right now! [speaker001:] Great, happy to be of assistance today. Is there anything else I can help you with? [speaker002:] Have a good one! No thanks, I out [speaker001:] Ok, bye! [speaker001:] Welcome [speaker002:] hi, i am trying to find out more about guess jeans you have for $49 i need to know how much is would cost to have them tailored [speaker001:] Ok. Give me a moment to find the information [speaker002:] ok no problem [speaker001:] This depends on your membership level. Tailoring is free for bronze, silver or gold members. Tailoring is also free for guests if you have bought at least 3 pairs of jeans and have their receipts. [speaker002:] i am bronze [speaker001:] Otherwise tailoring is $15 per pair and it comes with free consultation [speaker002:] that will be perfect i am happy to hear they are free thank you [speaker001:] Since you are a bronze member. Tailoring is free for you Would that be all for today? [speaker001:] Hi, how can I help you? [speaker002:] Hi, I was hoping to extend my premium subscription. I need an extension on my bill. Money is pretty tight right now and I need some time [speaker001:] ok, you want to get an extension so you can pay at a later time, correct? Can I have your full name or Account ID please? [speaker002:] Sanya Afzal [speaker001:] thank you I need to pull up your order. Can I have your Account ID and Order ID please? [speaker002:] Sure My account id is WCC065JCJF Order ID: 5696712699 [speaker001:] thank you Do you know your membership level? [speaker002:] I'm a gold member [speaker001:] that's great newws. Our gold members are always able to get an extension [speaker002:] Great, knew that gold membership would be useful [speaker001:] for sure! Ok, it's done and you have an extension. [speaker002:] Thank you very much, that's all I needed [speaker001:] Can I help with anything else today? Have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi! I read in an email about my subscription status. I wan to check the status of my subscription bc it looks like it was removed [speaker001:] OK. Let me help. May I have your full name and account ID [speaker002:] Name: Crystal Minh i don't know my account id [speaker001:] That's OK, Crystal. I was able to pull up your account. [speaker002:] thanks [speaker001:] You want to check if your subscription is active? [speaker002:] yes please [speaker001:] OK. Do you have your order id? [speaker002:] no i'm sorry [speaker001:] May I have your zip code, phone number, and email then [speaker002:] 19204 2129998888 dont have my email [speaker001:] OK. I have verified your ID. Let me check on the subscription. It says the payent was due yesterday and is no longer active [speaker002:] can i pay now? [speaker001:] Yes. I have sent you a link to correct that. [speaker002:] thank you! [speaker001:] your username is cminh1 You're welcome. Anything else I can help with? [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I'd like to check the status of my account. I had a premium subcription but I got a email saying it was cancelled. [speaker001:] Let's see what happened. May I have your full name? [speaker002:] Sanya Afzal [speaker001:] Thank you. Now may I have your account ID and order ID? [speaker002:] yes I am a guest but I can give my address 2079 Lincoln Ave Jacksonville, CA 5566 [speaker001:] Thanks! I will need just a moment. [speaker002:] sure thanks [speaker001:] According to our system, your subscription is still active, but the renewal fee is due tomorrow. [speaker002:] ok I'd like to be able to pay that I want to make sure that stays active [speaker001:] Sure! Do you have a credit card number you'd like us to move? Use, I'm sorry. Or we can use your credit card on file. [speaker002:] use the one on file please [speaker001:] All set! Is there anything else you need? [speaker002:] no that is all [speaker001:] Okay. Have a nice day! [speaker001:] Hello, thanks for contacting AcmeBrands. How can I help today? [speaker002:] I am trying to check the delivery time of my ordchange iter, I need to [speaker001:] I'm sorry, I'm not clear on what you are asking. [speaker002:] I need to change the delivery time of my order [speaker001:] Are you wanting your order to deliver sooner, or pushed back to next week? [speaker002:] pushed back [speaker001:] OK, can I have your full name and account ID? [speaker002:] Sanya Afzal NUN4XK5WIK [speaker001:] Thank you Sanya, can I also have your order ID? [speaker002:] 9987904620 [speaker001:] And what is the shipping status of your order? [speaker002:] It says delivered but I have not received them yet [speaker001:] OK, let's take a look what is your membership level? [speaker002:] silver [speaker001:] As a silver member, I can credit your account for the shipping fees to match those expected with delaying your order to next week. As your order shows delivered, but you haven't received it you should have it arrive by tomorrow. If not, please check back with us to see about shipping a replacement order. Is there anything else I can help with today? [speaker002:] Okay, Thanks I appreciate it [speaker001:] Thank you, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello! I have returned something but I don't see the charges reversed on my account [speaker001:] So you have already returned an item but have not received the credit yet? I can look in to this for you. Can I get your full name or Account ID? [speaker002:] correct Alessandro Phoenix [speaker001:] Can I also get your username, email address and Order ID to validate the purchase? [speaker002:] alessandrophoenix185, alessandrophoenix185@email.com, 9199712094 [speaker001:] How long have you been waiting for the credit Alessandro? [speaker002:] 2 days [speaker001:] It can often take up to 7 days. What is your membership level? [speaker002:] gold [speaker001:] Since you are a gold member I don't want to keep you waiting! I am going to go ahead and give you that credit right now. [speaker002:] thanks! I'm all set [speaker001:] You should see the credit within the hour as I just submitted it. was there anything else I could help you with today? Great, you have a good evening! [speaker001:] Hi! How can I help you? [speaker002:] Could you tell me the cost of overnight shipping, I was curious [speaker001:] sure! Overnight shipping is based on the weight not distance as long as you are in the US. For 5 lbs or less it is $39.99 $54.99 for 10 lbs or less and $69.99 for anything more than 10 lbs If you live in AK or HI it is another $10 on top of those rates [speaker002:] alright [speaker001:] Was there anything else I could help you with? [speaker002:] no that was everything [speaker001:] Great, well have a good evening! [speaker001:] Hi what can I help you with? [speaker002:] I would like to buy something ubt my cart is not updating when i add the item I don't know why the cart is not updating [speaker001:] I am sorry about that. The first thing to try is to refresh the page [speaker002:] yes i have done that [speaker001:] Okay, you can log out and log back [speaker002:] yes i have done that [speaker001:] IS the item still in stock? [speaker002:] I think that is what it is, im so sorry about that [speaker001:] Not a problem at all, please keepy checking back to see when the item comes back in stock. Is there anything else I can do for you? [speaker002:] No that is everything, thank you for all you help today [speaker001:] You are welcome [speaker001:] hi how can I help you? [speaker002:] I need to check the status of an order. It says I ordered 2 of one item but I only ordered one. My name is Norman Bouchard [speaker001:] ok. what is your name please? [speaker002:] Norman Bouchard I got an email saying that I ordered 2 instead of 1 [speaker001:] let me check in our system can I have you account & order ID please? [speaker002:] Account ID: CNKRH8XT7G Order ID: 6540655509 [speaker001:] oh dear [speaker002:] what [speaker001:] what is the shipping status please [speaker002:] In Transit [speaker001:] well I am afraid that there has been an error [speaker002:] o.k. so the email was wrong? [speaker001:] once you receive the item, pplease get back to us & we will initiate a return [speaker002:] Oh my. Okay, I can do that. I'll be in touch after it arrives [speaker001:] hold on, we can start the refund now [speaker002:] okay [speaker001:] how much was it? [speaker002:] 64 [speaker001:] okay. I have begun the refund process. You only need to finalize the return when it arrives. ok? [speaker002:] Thanks for straightening that out for me. yes that is fine [speaker001:] I am very sorry for the mistake [speaker002:] Not a problem. [speaker001:] is there anything else today? [speaker002:] that's all [speaker001:] thanks for your understanding! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today [speaker002:] yes i never received my package so i would like to check my status [speaker001:] Sure, I can check on your missing item for you. Can I have your full name or account ID? [speaker002:] Albert Sanders and my account id is PEQHYZYVNH [speaker001:] Thank you Albert. Can I have your username, email address, and order ID? [speaker002:] sure one sec username alberts9, email is alberts9@email.com and order id is 5792293996 [speaker001:] And how long have you been waiting on your shipment? [speaker002:] 9 days [speaker001:] OK, it looks like the order may have been lost in transit. Can I have your address? I will ship out a replacement order immediately. [speaker002:] 1999 Circle Drive San Mateo, TX 95869 [speaker001:] OK, and what was the product needing to be shipped? [speaker002:] Guess boots [speaker001:] OK, your replacement order has been placed. Is there anything else I can help with? [speaker002:] great, that will be all [speaker001:] Thank you, have a great day [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hello [speaker001:] Hi [speaker002:] I would like to check the status of my order. The delivery time is wrong and I need it to be changed. [speaker001:] Okay, I can help you with that May I gather some information from you first, so that I can take a look at your order details? [speaker002:] Sure [speaker001:] I'll need your full name, Account ID, and Order ID [speaker002:] My name is Norman Bouchard. My account ID is GOCVKDSDQU. My order ID is 0314984254 [speaker001:] Thanks, Mr. Bouchard and how would you like to change the delivery time? [speaker002:] Can I make it sooner? [speaker001:] Certainly. Would you like to move it from evening to morning delivery? [speaker002:] That sounds good. [speaker001:] Okay, our system is showing that your evening delivery was actually an error on our part, and your order was set up for a morning delivery. So I can just go ahead an update your account now [speaker002:] Awesome [speaker001:] Indeed. Okay, you're now set for morning delivery. Is there anything else I can help you with today? [speaker002:] Nope, thank you! [speaker001:] You're welcome. Have a great day, Mr Bouchard [speaker001:] Hi, How can I help you today? [speaker002:] Hi, I'm checking on a pending refund. [speaker001:] Can I have your name? [speaker002:] I'm trying to order something but should be able to apply the refund but I don't see it. Joseph Banter is my name. Order ID: 8966599437 [speaker001:] Can I also have your username, email address, and order id? [speaker002:] Username: jbanter9 Email Address: jbanter9@email.com again, Order ID: 8966599437 [speaker001:] It appears your refund is still in progress, and you initiated it by online. [speaker002:] Ok, can I apply it toward today's purchase? [speaker001:] Yes, your refund will appear on your account today. [speaker002:] Ok, I'll continue the order then, thank you. [speaker001:] Do you need anything else? [speaker002:] no, I think that's it, goodbye. [speaker001:] Have a great day! [speaker001:] Hi, what can I do for you? [speaker002:] i would like to check the status of my order because there was an extra fee added I dont no why it was added [speaker001:] Were you charged twice for something or was the charge out of no where? [speaker002:] the charge was out of nowhere [speaker001:] I can help you with this, could I please have your full name? [speaker002:] David Williams [speaker001:] Hi David, I'll also need your account ID and Order ID. [speaker002:] Account ID: OMSPAONXCK | Order ID: 0283954139 [speaker001:] Thank you, now let me look at the mystery fee here. May I know your membership level? [speaker002:] guest [speaker001:] Our apologies but this fee was not made in error and I am unable to remove it. [speaker002:] What was the fee for? [speaker001:] It says here 'gift wrapping' [speaker002:] Okay thank you for your help [speaker001:] Sorry again, is there anything else I can do for you? [speaker002:] No that was everything, thank you again. Have a great day [speaker001:] Have a good day. [speaker001:] Hello, how can I assist you? [speaker002:] Hi. I need to move my shipping to next week for delivery. [speaker001:] Ok I see. Happy to help. Is your order already on the way? [speaker002:] Well, I received it already. But if I get it next week it is free. [speaker001:] Ok I see. Let me take a look. Can I start with your name please? [speaker002:] Alessandro Phoenix [speaker001:] Thanks! Can I have your account ID and order ID please? [speaker002:] VWI1PTHDIW 6612920544 [speaker001:] Great, thanks! I do see that "order received" means that the company received the order but it has not yet shipped Now what is your membership level? [speaker002:] Ah. that make ssense. Bronze [speaker001:] Ok great. I can delay the shipping with no problem. [speaker002:] OK. Very cool. Thanks [speaker001:] Is there anything else I can do for you? [speaker002:] No thats it. thanks a lot. [speaker001:] Great, have a good one! [speaker001:] Hello how can I help you today? [speaker002:] Hi. I ordered these jeans, but I don't like they way they fit. I'd like to return them for a refund [speaker001:] Okay, can I have your full name? [speaker002:] Joyce Wu [speaker001:] And your username, email, and order ID? [speaker002:] Username: jw455665 jw455665@email.com Order ID: 2230381597 [speaker001:] May I ask your membership level Joyce? [speaker002:] silver [speaker001:] And when did you purchase the item? [speaker002:] sept 29 17 nope sorry sept 17 2019 [speaker001:] No worries, do you happen to have the receipt? [speaker002:] i have my order statement [speaker001:] Are they still in original packaging? [speaker002:] no [speaker001:] One moment please! Well I'm sorry to say this, but you're outside the return window and without a receipt I can't do anything for you. [speaker002:] ok i'll have to look for the receipt [speaker001:] Is there anything else I can do for you today? [speaker002:] no that's it [speaker001:] Well then have a nice day! [speaker001:] Hi! How may I help you today? [speaker002:] I want to check the status of my account [speaker001:] Sure! What about the acccount do you need to know [speaker002:] My subscription was added even though I don't want it [speaker001:] Oh no! Let me fix that Can I have your name? [speaker002:] Crystal Minh [speaker001:] And how did you hear about this issue. was it an email? [speaker002:] I heard about it from my spouse [speaker001:] I do see that it was added to your account in error. I do apologize for this. I have removed it from your account Is there anything else I can help with today [speaker002:] Do I get a refund? [speaker001:] Yes you do! I have issued the refund for you [speaker002:] Thank you! That will be all [speaker001:] You're Welcome! Have a great day [speaker001:] hello [speaker002:] Hi! I need to check my account. I got an email saying a subscription was added to my account and I do not want that [speaker001:] oops Sorry about the error Give me your full name [speaker002:] Joseph Banter [speaker001:] I will check my system now. You are right. An extra service was added to your account. I will remove it now [speaker002:] thank yiu [speaker001:] The extra service has been removed [speaker002:] thanks [speaker001:] I will offer you a refund now. You will see the credit in your account soon. [speaker002:] thank you [speaker001:] Will this be all for today? [speaker001:] Thanks for contacting AcmeBrands! How can I help you? [speaker002:] Hi! I forgot my username. Can you help me [speaker001:] Sure! What is your full name, please? [speaker002:] My name is Albert Sanders [speaker001:] Thank you, Albert, one moment, please. And can you please tell me your Zip code and phone number? [speaker002:] 33584 045-6689 [speaker001:] Thank you. One moment, please. I'm having trouble verifying with your Zip code. Can we try your email address, please? [speaker002:] 3358 albertsanders474@email.com sorry that is the email [speaker001:] Got it, thank you! Your username is asanders1. Can I help you with anything else today? [speaker002:] Nothing more! thank you [speaker001:] You're welcome, have a nice day! [speaker001:] Hi! How can I help you? [speaker002:] Hello! I would just like to confirm the shipping address on my order? The email I received has the wrong address [speaker001:] Sure, I can help you with that. What is your full name, account ID, and order ID? [speaker002:] Albert Sanders, UHWSAQYRFT, and order is 7351243020 [speaker001:] Thank you. I will also need your username and email address, please [speaker002:] albertsanders992 albertsanders992@email.com [speaker001:] Okay, what address would you like to have the order sent to? [speaker002:] Can you just confirm where it is being sent to first? [speaker001:] Yes, I'm asking what address you'd like to send it to so that I can confirm with the system if it's correct. [speaker002:] 8297 Woodshore St Baltimore, NY 43607 [speaker001:] Okay, that is not the same address we have on file. I will go ahead and update the address for you. [speaker002:] Thank you so much [speaker001:] You're very welcome! You're all set. Anything else I can help you with? [speaker002:] That is it. Thanks [speaker001:] Thank you, have a good day! [speaker001:] Hello. How may I help you today? [speaker002:] Hi! I am thinking of buying a shirt but wow... you guys charge way more than other stores. The shirt is $69 while others sell it for $45 [speaker001:] I see. May I have your name please? [speaker002:] Just want to let you know before you lose customers Crystal Minh [speaker001:] Thank you Crystal. So you are seeing better prices at different competitor stores? [speaker002:] yes [speaker001:] May I have your account ID and order ID please? [speaker002:] KWYRUHN6NE and my order ID is 0747321011 [speaker001:] Unfortunately prices may vary depending on who is having a sale. [speaker002:] oh well.. just wawnt to let you know [speaker001:] I have noted it to the correct department. Is there anything else I can help you with? [speaker002:] please adjust your price before you lose to others That's all Thanks [speaker001:] It has been noted. Thank you. Have a nice day. [speaker001:] Hello, how may I help you? [speaker002:] hi, I want to look at my shopping history but I don't remember my password [speaker001:] Of course. Can I get your account ID or full name? [speaker002:] Sanya Afzal [speaker001:] Thanks, what is your username? [speaker002:] it's sa152014 [speaker001:] Thank you. I can not get your old username, but I can provide a new one for you. What is your PIN # or the answer to your security question? [speaker002:] it's my password that I need reset but anyway, my Pin is 885914 [speaker001:] Awesome. I have reset your password and the new one is mbba6sdphon. [speaker002:] cool, thank you very much...sorry for the trouble [speaker001:] No problem! Is there anything else I can help you with? [speaker001:] Hello, how can i help you today [speaker002:] Hi, Can you tell me what will happen if I am late with my subscription payment. I need to buy a few things but I want to wait until next week when I should get paid. [speaker001:] It depends on your membership level. To start could i get your full name and account ID [speaker002:] Joseph Banter [speaker001:] Okay, so if you are a gold member we can give you an extension on your subscription payment. If you are silver you can get a one day extension. [speaker002:] I am only a bronze member so what should I do? [speaker001:] If you are bronze than we can unfortunately not give you an extension. You can pay the bill next time you want to shop but unfortunately your subscription will expire [speaker002:] and you are not making any exceptions due to the COVID-19 situation? [speaker001:] At this time no sorry [speaker002:] ok, well have a nice day. [speaker001:] Once again sorry about this and i hope you have a nice day [speaker001:] Hello, how may I help you? [speaker002:] yes i would like to check the status of my order because i recieved an email that saying i order 2 items when i only order 1 [speaker001:] I can help with that. Can I get your account ID, full name, and order ID please. [speaker002:] My name is Rodriguez Domingo, my Account ID: M6EBXQJR5M and my order id is 0929208660 [speaker001:] It looks like that was an error on our part, can I get the shipping status on the item? [speaker002:] Its saying out for delivery [speaker001:] Hello, once the item arrives you will need to call back to the customer service line to start the return process. However, I will go ahead and issue the refund for the item now. How much did it cost? [speaker002:] okay, great it was $69 I would like that to be put back on the card i already have on file with you guys [speaker001:] Of course, I went ahead and refunded $69 to the card on file for you. [speaker002:] thank you hello [speaker001:] Is there anything else I can help you with? [speaker002:] that will be all [speaker001:] Have a great day! [speaker001:] Hello. How may I assist you today? [speaker002:] Hello, i cannot connect my account because i lost my phone I use for two-factor authentication. [speaker001:] I am sorry to hear that. I can definitely help you there though. Can you provide me your full name or account ID first? [speaker002:] My name is Crystal Minh [speaker001:] Thank you Crystal. Do you have your email address also? [speaker002:] no i do not have my email address [speaker001:] Ok we can verify you another way. Do you have your PIN number? We also have a security question on file. What is your mothers maiden name? [speaker002:] i have my security answer which is Livingston [speaker001:] Thank you very much. I am sending a reset link to the email that is on file. Also here a link about common online password precautions to follow. Is there anything else I can help with? [speaker002:] no that will all thank you for everything [speaker001:] Great. Have a nice day. [speaker001:] Hi, how can I help you today? [speaker002:] My name is Alessandro Phoenix and I wanted to check the status of a package I had shipped. [speaker001:] Okay great What do you want to know about your package sir? [speaker002:] I've been waiting on this package for nine days and haven't received it. What is the shipping status [speaker001:] That is a long time. Let me check on it for you Can I have your Username please? [speaker002:] alessandrophoenix157 [speaker001:] Can I also have your email and Order ID? [speaker002:] 2047766307 alessandrophoenix157@email.com [speaker001:] You have been waiting 9 days, correct? [speaker002:] yes [speaker001:] Mr. Phoenix, since it has been over a week I think the best thing to do is to ship you a new order. In case it's been lost in the mail Can I have your address please [speaker002:] 5848 Primrose Ave San Mateo, CA 54939 That sounds good. [speaker001:] Do you remember what was in the order? The brand of clothing? [speaker002:] michael kors they were a pair of boots [speaker001:] Ok, I see them here. Thank you [speaker002:] yes [speaker001:] Ok, they will be resent immediately and should ship out later today! [speaker002:] Thank you [speaker001:] Your welcome, sorry you experienced a delay [speaker002:] no problem [speaker001:] Can I help with anything else? [speaker002:] that's it [speaker001:] Ok, have a great day sir [speaker001:] Hello! How can I help you today? [speaker002:] Hi I have a question about my subscription. I have a premium subscription but I'm not sure when it expires. Can you check on it for me? [speaker001:] I can help you with that. Can I have your full name and account ID please [speaker002:] Joyce Wu RARZX4CWNK [speaker001:] Thank you Joyce, I have your account pulled up, now I just need to verify your identity. Can I have your order ID please [speaker002:] 3315107450 [speaker001:] Ok. now let me check the status of your subscription. [speaker002:] ok [speaker001:] It expired yesterday. [speaker002:] oh no: [is is possible to renew it immediately? [speaker001:] I just sent you a link where you can pay it. [speaker002:] ok good I'll take care of that now [speaker001:] I sent it again just in case. [speaker002:] thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] that's it [speaker001:] I hope you have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] hello, i need an extension because i currently do not have enough for payment. [speaker001:] Alright, you are hoping to get an extension on your subscription. Is that correct? [speaker002:] that is correct, extension on subscription. [speaker001:] May I please have your full name or Account ID? [speaker002:] Chloe Zhang, Account ID: R9UXTHUH0Q [speaker001:] Thank you, one moment please. May I please have your order ID also? [speaker002:] Order ID is 9789596686. [speaker001:] I'm sorry, I'm unable to pull up that account ID and order ID. Are you certain those are correct? [speaker002:] Yes, that is that information from my statement. [speaker001:] One moment please. I'm sorry this is taking so long, I am trying to verify your information in order to check about an extension. [speaker002:] What seems to be the issue and taking so long? [speaker001:] In order for me to check on an extension for you, I have to verify your Identity using your name, account ID, and order ID. The system isn't recognizing the IDs given. [speaker002:] If you cannot solve this, I would like to speak to a supervisor please. [speaker001:] There it goes. May I have your membership level? Gold, silver, bronze, or guest. [speaker002:] Bronze. [speaker001:] I am sorry, but with that membership level there are no extensions available. Is there anything else I can help you with today? [speaker002:] No, but can I make a formal complaint with your company or transfer me to someone who can take the complaint? [speaker001:] You will receive a link to our complaints department. Will that be all? [speaker002:] Can I get you employee ID number and name? Please hurry, the time for me to submit this HIT is almost out. End conversation now. [speaker001:] Have a good day. [speaker001:] Hi how can I help you [speaker002:] Hello I've been talking to you guys for a week now and am wondering how my refund's going [speaker001:] I can check on that for you [speaker002:] Name's David Williams [speaker001:] Can I get your name Thank you One moment [speaker002:] silver level davidwilliams781 thanks [speaker001:] Can I also get your order number and email [speaker002:] ok davidwilliams781@email.com and 6467066093 [speaker001:] Thank you, just a moment It seems the refund didn't go through. Allow me to help you complete the refund now What is the amount [speaker002:] thanks some of these other guys have been batting me around all week now 75.99 [speaker001:] thank you. I also need to enter a reason for the refund [speaker002:] got cancellation for the package but you'd already charged me last week someone said I was in for the refund [speaker001:] and your preferred method, gift card, account credit, check or refund to your creditncard [speaker002:] gift card's fine I'm about to buy another thing anyway Thanks for finally resolving this for me take care [speaker001:] have a nice day [speaker001:] Hello, how can i help you [speaker002:] HI there Im kind of confused. I thought we get benefits for being premium. Whats the status of my account cause it seems to be removed [speaker001:] You think the service has been removed by mistake? [speaker002:] Yes i didnt want it removed [speaker001:] I will be happy to help you out with this issue. Can I get your name [speaker002:] Alessandro Phoenix [speaker001:] Now how did you find out about the issue? was it through email, spouse or news [speaker002:] yea it was news i read [speaker001:] I will check the system to see if this is an issue on our end [speaker002:] Thank you [speaker001:] This is indeed an issue on our end. I will return to you the lost of service. Your service has been reinstated. I am sorry for any inconvenience Can You see the service? [speaker002:] Yes thanks you seeems to be good [speaker001:] Okay, do you need anything else. [speaker002:] No youve been great thanks [speaker001:] Okay, have a great day [speaker001:] Hi, how can I help you? [speaker002:] I am unable to shop on your site I do the add to cart and nothing is added to cart have not had this issue before now am silver member [speaker001:] I see, that's frustrating, let me check that for you. Can I have your name please? [speaker002:] Sanya Afzal sanyaa88 [speaker001:] Please try refreshing the page then adding the item again. [speaker002:] hmm alright Same problem still broken [speaker001:] Please log out then back into your account. [speaker002:] ok [speaker001:] Any help there? [speaker002:] i think it help yeah looks normal again [speaker001:] That's great! [speaker002:] yeah thanks for that [speaker001:] Can I help out with anything else? [speaker002:] thats all i need thank you [speaker001:] Have a great day. [speaker001:] Hello, how are you doing today? [speaker002:] Hi there! I am trying to shop but the website is really really slow... Is it down? It has been loading for a long time [speaker001:] I'm sorry! Have you tried logging out of your account and signing back in? [speaker002:] yes. I logged out and now I can't sign in again [speaker001:] Hmm, have you tried visiting any other websites to see if they are running at normal speed? [speaker002:] Ok, I am going to try it now. [speaker001:] If that doesn't work, try closing all the tabs in your browser along with programs that are running in the background. [speaker002:] other websites are fine Ok. finally.. I can acccess my account. wow.. Thank you [speaker001:] Great! Is there anything else I can help you with today? [speaker002:] I am good for now Thank you! [speaker001:] You have a great afternoon! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I want to know how long does the membership last. [speaker001:] Certainly, I'll just check our policy details, this will only take a moment. It will last for the remainder of this calendar year, plus the entirety of next year [speaker002:] That's adequate. Thanks for the info. [speaker001:] You're very welcome Is there anything else I can help you with while we're here? [speaker002:] No, Have a great day! [speaker001:] You too [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi I want to add to my existing order I forgot to add it can you add the item Tommy Hilfiger jeans to my Cary [speaker001:] Let me help you with that. [speaker002:] Cart [speaker001:] Could I have your full name or account id? [speaker002:] Norman Bouchard is my name [speaker001:] Thank you Norman Could I have your account id and order id to verify your identity? [speaker002:] Account ID: MLOHBDNHUC [speaker001:] And your order id? [speaker002:] Order ID: 4400203086 [speaker001:] Thank you Could you tell me your shipping status? [speaker002:] In transit [speaker001:] Could you tell me your membership level? [speaker002:] Silver [speaker001:] Since the shipment has already left, we cannot add it to the existing order. I will need to create a new order. We can send it right away without a shipping fee. Is that okay with you? [speaker002:] No nevermind Dont add it [speaker001:] Ok Can I help you with anything else? [speaker002:] No [speaker001:] Have a good day. [speaker001:] How may I assist you? [speaker002:] Hi! I have this premium subscription shopping service and I realized that I have been charged twice for the subscription [speaker001:] I see, so you wish to dispute your double-charge subscription bill I can assist with that can i have your full name to pull up the account [speaker002:] Albert Sanders [speaker001:] thanks! can i also get your account and order id? [speaker002:] Account ID: AGDW9BDSAW Order ID: 4816978228 [speaker001:] thank you and what is your membership level? [speaker002:] Gold [speaker001:] ok, so how much are you asking back for today? as in what was the orginal, and double charge of the bill. also have you paid it already? [speaker002:] $100 [speaker001:] so you were billed $100 twice? [speaker002:] Yes. I was charged for the membership twice [speaker001:] and it has already paid [speaker002:] yes. paid for [speaker001:] Ok, i can process your refund now. your refund has been procesed is there anything else i can help with? [speaker002:] That is all. Thank you [speaker001:] have a nice day [speaker001:] Hello, AcmeBrands customer service here. How may I help? [speaker002:] Hi. I was hoping I view the history of my orders but I seem to have lost my username. Can you help me? [speaker001:] Sure thing, can I have your name please? [speaker002:] It's Norman Bouchard. [speaker001:] I will also need two of the following: zip codephone numberemail address [speaker002:] My zip is 39633 and the phone number is 975-9546. [speaker001:] Looks like your username is nbouchard1 [speaker002:] Oh perfect! I just lose track of them so easily. So many different accounts. Thank you! [speaker001:] You're welcome, have a nice day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I was charged twice for an item I bought [speaker001:] OK. How did you find that out? [speaker002:] I noticed it when I was looking at my account [speaker001:] OK. Is this for a subscription? [speaker002:] No, it was for some boots I bought. [speaker001:] Okay. May I have your full name or account ID [speaker002:] Yes, Norman Bouchard IKNGMRHSSK [speaker001:] OK. I have pulled up your account. I need username email address and order id [speaker002:] My username is nbouchard. My email is nbouchard@email.com and the order id is 9791274484 [speaker001:] Thanks. Let me update your order. OK. I made the correction. Anything else? [speaker001:] hi, how can I help you? [speaker002:] i would like to access my account. i forgot my username and would like to view my shopping history [speaker001:] We need to recover your username? What is your full name? [speaker002:] yes. Sanya Afzal [speaker001:] all right. I need your zip code, and phone number please or email if you prefer [speaker002:] 066 299 6597. 58970 [speaker001:] ok then. your username is safzal1 [speaker002:] ok [speaker001:] is there anything else? [speaker002:] that is all [speaker001:] are you able to get into your account? [speaker002:] yes [speaker001:] great! have a good day [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi there, I was wondering when I'm able to use a promo code [speaker001:] Are you asking when promo codes expire? [speaker002:] There's a dress I really want to buy for my sister's wedding, but I want to time the purchase so I can get the promo discount yes [speaker001:] Okay. Promo codes expire seven days after they are issued. If you're not sure about when you received it, the expiration date should be printed on the bottom of the paper. You might have to look closely because the font is small. [speaker002:] ok, thanks for that information! [speaker001:] You're welcome! Is there anything else you need? [speaker002:] that's all thanks again [speaker001:] No problem. Have a nice day! [speaker001:] Hello, I am having a problem purchasing an item. It is much more expensive than at another store. It is your Guess Boots. [speaker002:] Hi, I'm James. Let me check and see if I can help you with that. While you're waiting, can you tell me your name? [speaker001:] Rodriguez Domingo [speaker002:] I'll need your Account ID and Order ID [speaker001:] Account ID CSQ8JMITBH Order ID: 9159624573 [speaker002:] Okay, I see that the purchase is valid. Prices do change, and that's outside of my control. There's a computer system that checks all of our major competitors and dynamically adjusts our prices depending on the current market conditions. [speaker001:] Oh ok. I wanted to purchase through you because I'm a gold member and wanted those benefits. [speaker002:] I can offer you a promo code. [speaker001:] Really? that would be great Thank you for helping [speaker002:] LEN0T is your code. This should adjust the price to match our lowest competitor. [speaker001:] Thanks, have a good day! [speaker002:] Your welcome. Do you need anything else? [speaker001:] No, thank you [speaker002:] Have a good daty [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] HI, I have a billing problem. The charges on my bill haven't been reversed even though I have already completed my return. [speaker001:] Oh, I'm sorry to hear that. Let me see if we can get this sorted out [speaker002:] wonderful [speaker001:] Ah, sorry about that delay. A bit of technical difficulty on my end Okay, I can help track down the problem here, I'll just need to gather a bit of information from you to verify the account details May I ask your full name, username, email address, and the Order ID? [speaker002:] Joyce Wu Username: joycewu9 Email Address: joycewu9@email.com Order ID: 6800240128 [speaker001:] Thanks, Ms. Wu. And how long have you been waiting for this refund to show up? [speaker002:] 7 dyas days [speaker001:] May I ask your membership level with us? [speaker002:] Bronze [speaker001:] Ah, that's good to hear So, I'm very sorry that this refund has taken so long. It appears that there was a problem in our systems, so I am going to re-issue it to you now [speaker002:] Okay. That works for me. Glad to have an answer and a solution [speaker001:] Okay, you're all set [speaker002:] Thanks. [speaker001:] Is there anything else I can help with today? [speaker002:] That is all for today [speaker001:] Excellent. Have a great day, Ms Wu [speaker001:] Hello what can I do for you today? [speaker002:] Hi, I need help, I cannot recall my Username, and I want to view my history [speaker001:] No worries, give me a moment and I'll have everything I need to help you [speaker002:] Super! Thank you [speaker001:] Can I have your full name? [speaker002:] Joseph Banter [speaker001:] Can I have your phone number and email? [speaker002:] josephbanter562@email.com and 555-5925 [speaker001:] Okay, your username is jbanter1 Is there anything else you'd like me to do today? [speaker002:] are you sure thats my username? it won't work with my password. [speaker001:] That's what I've been given by the system. Maybe there's an issue with your password? [speaker002:] Maybe I need to reset it then, thank you! [speaker001:] Would you like to do that now? [speaker002:] yes please [speaker001:] Okay, so I'll generate a new password for you so you can get into your account and set whatever new one you'd like. [speaker002:] okay, thank you! [speaker001:] I just need either your pin or the answer to your security question Either is fine [speaker002:] ok [speaker001:] Do you have one of them available? [speaker002:] I do not [speaker001:] Well then I won't be able to reset your password on my end [speaker002:] Ok I will reset it myself with my email and my username you gave me. [speaker001:] Are you sure that jbanter1 isn't working with your current password. [speaker002:] it is not. [speaker001:] If that's what you'd like to attempt, then by all means try it I'm sorry that I couldn't help you more. Is there anything else? [speaker002:] No [speaker001:] Well then have a wonderful day! [speaker001:] Hello! What may I help you with? [speaker002:] Hi, I need to make a complaint [speaker001:] Alright, what for? [speaker002:] The Promo Code I want to use says it is invalid. [speaker001:] Let's fix that, may I have your full name? [speaker002:] Joyce Wu [speaker001:] Thank you, Joyce. How long ago was it issued to you? [speaker002:] 2 days ago. [speaker001:] Let me check on this real quick. It seems it was our error, let me get you a new one. [speaker002:] Thank you very much. [speaker001:] There you go, anything else I may help you with today? [speaker002:] Nope, that's it! [speaker001:] Have a great day! [speaker002:] Thanks for making this so easy! [speaker001:] No problem! [speaker001:] how may i help you oops sorry [speaker002:] HI [speaker001:] i want to check the status of my account a subscription was added even though i don't want it [speaker002:] Ok Can you tell me your name or your account ID? [speaker001:] Chloe Zhang [speaker002:] How did you find out this happened? [speaker001:] i heard some news from you about it email are you there? [speaker002:] Yes, I'm here. Ok, the extra service has been removed [speaker001:] ok thanks [speaker002:] Of course Is there anything else I can do for you today? [speaker001:] no [speaker002:] Ok, I'll end this chat now [speaker001:] Hello, how can I help you? [speaker002:] Hi! I was trying to search some items but the search results returned are completely unrealted. It is very frustrating [speaker001:] I'm sorry to hear that. Let's try a couple things. Can you try to clear your cookies on your browser? [speaker002:] Sure. Let me try Sorry that did not help [speaker001:] Can you try searching for another item and then trying the original one again? [speaker002:] Okay. Let me so that do Nope, still nothing. The results just do not make sense [speaker001:] Okay, let's try another thing. How about logging in and out of your account? [speaker002:] Okay. Lets do that What do you know. it worked. Thank you [speaker001:] Awesome! Anything else? [speaker002:] That is all. Thank you [speaker001:] Have a great day! [speaker001:] Hi, thanks for contacting Acme customer support. How can I help you today? [speaker002:] Hi! I received an email saying that my shipping date was wrong. I need to confirm my shipping date and make sure nothing is wrong [speaker001:] Let me look into that for you. Can I start by getting your full name? [speaker002:] David Williams [speaker001:] Just a moment, Mr. Williams. [speaker002:] ok [speaker001:] Can I also have your Account ID and your Order ID? [speaker002:] ORDRXLWLSG 5622235153 [speaker001:] Perfect. I'll also need your Username and email address to bring up that order. Do you have that information for me? [speaker002:] dw818553 dw818553@email.com [speaker001:] And, what was your question about shipping that you needed answered? [speaker002:] yes I need to confirm my shipping date is it tomorrow afternoon like it is suppose to be [speaker001:] got it, one moment. No, that's not the date that we have in our system. Would you like to change the date on that delivery? [speaker002:] yes [speaker001:] No problem, let me update that to tomorrow afternoon. That change has been made. Is there anything else that I can help you with today? [speaker002:] no thank you [speaker001:] Thanks for shopping at Acme. Have a great day! [speaker001:] Hello! how can i help you today [speaker002:] Hi there, I was charged for an item I never purchased A pair of boots [speaker001:] Sorry about that what is your name [speaker002:] David Williams [speaker001:] Can i please have your email address, user name and if you have it order id [speaker002:] sure davidw27@email.com davidw27 Order ID: 2383957582 [speaker001:] What is your membership level? [speaker002:] Bronze [speaker001:] unfortunately, it looks on our system ilke you did purchase the boots. They are already out for delivery [speaker002:] they are women's boots and i'm a man i didn't purchase them [speaker001:] there is nothing else that i can do becuase i see that they were purchased and on the way to the house. You can return them when they arrive [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi I have an extra fee added to my order [speaker001:] I'm sorry to hear that. If you provide me with your name and account ID, I can take a look at that for you. [speaker002:] My name is Crystal Minh Account ID: XYN9YJPLGZ [speaker001:] I've pulled up your account, Crystal. Which order ID is this for? [speaker002:] Order ID: 6164088114 [speaker001:] Thank you. I'll take a look at your order now and see if there's an issue. What is your membership level with us? [speaker002:] guest [speaker001:] I'm not seeing an added fee to your order. Everything is applied correctly and I cannot make any changes to that order. [speaker002:] Hmm. Okay. Well maybe I was looking at it wrong. Good to know. Thanks [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] That's all, thanks. [speaker001:] You're welcome. Enjoy the rest of your day! [speaker001:] Thanks for contacting AcmeBrands! How can I help you today? [speaker002:] Hi I was curious to the status of my order. I have not received it yet [speaker001:] Okay. Can I have your name and order ID, please? [speaker002:] Order ID: 5514468681 Name: Albert Sanders [speaker001:] Did you receive an email that stated that something was wrong with the shipment or is it just late? [speaker002:] It is late. I placed the order over a month ago [speaker001:] Oh my, I'm sorry it has taken so long. Could you give me your Account ID please? [speaker002:] Account ID: ZOX2K9J52W [speaker001:] Thank you. Was the item out of stock when you placed your order? [speaker002:] I do not believe so. All items showed they were in stock on my end. And the shipping status says it is out for delivery [speaker001:] Do you have your username and email address? [speaker002:] Username: asanders094 Email Address: asanders094@email.com [speaker001:] Thank you. I've verified your purchase and checking on your shipment. It shows that your order is currently out for delivery and you should receive it today. I'm sorry for the long delay as our warehouse has less workers currently due to the pandemic and us taking additional safety precautions. [speaker002:] No worries. I completely understand [speaker001:] Is there anything else I can help you with today? [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I lost access to my account. [speaker001:] Oh no do you need help with the 2 factor auth or passwordusername? [speaker002:] I need the password Albert Sanders [speaker001:] I can help. May I have your username Albert? [speaker002:] as946592 [speaker001:] May I have your pin or security answer to create a new password for you? [speaker002:] I have neither [speaker001:] In order to set up a new password I have to have the pin number or the answer to your security question. [speaker002:] all I can tell is I am a silver member [speaker001:] Unless you are trying reset the two-factor auth. Membership will not help in this situation. [speaker002:] thanks anyways [speaker001:] Sorry I was not able to help, you have a great day. [speaker002:] no problem [speaker001:] Do you need help with anything else? [speaker002:] no [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello How can I help you? [speaker002:] hello i was interested about my refund [speaker001:] I will be glad to help you with that? Could I have your full name or account id? [speaker002:] sure it is Albert Sanders and my id is as195196 [speaker001:] Thank you So what would you like to know about your refund? [speaker002:] i would like to know the status of it [speaker001:] Let me pull up your order. Could have your order id, username, and email address? [speaker002:] my id is 2949968930, username is as195196 and my email is as195196@email.com [speaker001:] Thank you The refund is in progress [speaker002:] thank you [speaker001:] The payment should be received online soon. Is there anything else I can help you with. [speaker002:] no that was all i needed [speaker001:] Have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] yes i would like to check my shipping status because i still haven haven't received my order [speaker001:] i see, so you wish to check your shipping status of a missing order, i can help with that today! May i please have your full name to pull up the account? [speaker002:] yes, Sanya Afzal and my account id is YR211HH1T6 [speaker001:] thank you [speaker002:] welcome [speaker001:] i will need your username, email, and order id to pull up the shipment do you have them? [speaker002:] my username is sanyaafzal963 and order id is 366427312. email sanyaafzal963@email.com [speaker001:] hmm, i can't seem to find that order id they are usually a bit longer, could you double check it for me [speaker002:] 3664273121 [speaker001:] thanks and how many days have you been waiting for your item [speaker002:] 9 days [speaker001:] i see, it can take up to a week to ship, but 9 days is erroneous, we will send a new shipment to you now [speaker002:] thank you [speaker001:] i will need your full address to which we will ship the order for you [speaker002:] 9421 Lexington Ave La Fayette, NY 86993 [speaker001:] and lastly, the name of the items in your order [speaker002:] Sanya Afzal [speaker001:] no, the brand and type of ITEMS in your order was it a particular kind of boot, or shirt? perhaps jeans? [speaker002:] yes the Tommy Hilfiger jeans, sorry [speaker001:] I have reshipped your order, can i help you with anything else today? [speaker002:] thank you, that will be all [speaker001:] have a good day! [speaker001:] Hello, how may I help you? [speaker002:] Hi! I wanted to view my shopping history online but am unable to log in. I have lost the phone i use for two-factor authentication I was hoping you could help me log into my account [speaker001:] Okay, I can send you a link with instruction on how to reset it. Could I get your full name please? [speaker002:] Sanya Afzal [speaker001:] Hi Sanya. I'll need an email address to send the link to. [speaker002:] safzal15@email.com [speaker001:] Please remember to follow proper security guidelines. Here is a link to general steps you can take to protect yourself online. [speaker002:] Sure. Thank you [speaker001:] Also th email has been sent and you'll find further instructions there. Is there anything else I can do for you today? [speaker002:] Thanks No. Thank you [speaker001:] Have a great day! [speaker001:] when does the local store close? [speaker002:] One moment please. Where are you located? Local stores hours may vary but are generally open until 11 PM. You can visit our website at www.acmebrands.com for your local area 247. Do you have any other questions? Are you still with me? [speaker001:] yes [speaker002:] Do you need anymore help? [speaker001:] Hi there, my name is Anne. How may I help you today? [speaker002:] i cannot access my account because i forgot my username. [speaker001:] I can help you with that. Can I get your name please? [speaker002:] Sanya Afzal [speaker001:] Thank you. One moment please. Thank you for waiting. Your user name is: SAfzal1. [speaker002:] thank you i will login in now [speaker001:] You are welcome. Can I help you with anything else? [speaker002:] that is all [speaker001:] In that case have a great day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi I wanted to change my shipping details [speaker001:] No problem, one moment. [speaker002:] ok [speaker001:] Can I please have your full name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] Is this for an order that has already been placed? [speaker002:] yes Order ID: 2236852542 calvin klein jeans [speaker001:] Awesome, what it the shipping status? [speaker002:] in transit [speaker001:] I just need to validate the order, can I please have your username and email address. [speaker002:] Username: rdomingo830 rdomingo830@email.com [speaker001:] Finally, do you want to change the address or change the order? [speaker002:] change the address [speaker001:] All set! Is there anything else I can do for you today? [speaker002:] No, that's it thanks:] [speaker001:] Great, thank you for contacting AcmeCorp and have a good day! [speaker001:] Hi! This is Acme customer support. How may I help you today? [speaker002:] Hi! I was hoping you could help me. I have a subscription with you and I wanted to check the status of it. I can't remember when it's due and how much I owe. [speaker001:] It's my pleasure to look into that for you. May I start by getting your full name? [speaker002:] Yes. I'm Joyce Wu. [speaker001:] One moment, Joyce. May I also have your Account ID and your Order ID so that I can access your account details? [speaker002:] Sure. My Account ID: FZRUKCRLAK and the Order ID: 5664641541 [speaker001:] Just a second while I look up your subscription status. Your account is currently active, but there is a payment of $14 due today. [speaker002:] Oh awesome. Can I just go ahead and pay that balance? [speaker001:] Of course, While I'm doing that here is a link for you to look up your account directly, you'll just need your username to access your account. Do you have your Username? [speaker002:] Perfect. Thank you so much! I do not have my username. [speaker001:] No problem, your username is jwu1. [speaker002:] Oh man. How could I forget that? Hah! [speaker001:] I forget my own name every day!I've made that payment on your account and your subscription is active and up to date. [speaker002:] Thank you so much for getting that status information for me. That was extremely helpful! [speaker001:] Is there anything else that I can help you with today? [speaker002:] That was it. Thank you! [speaker001:] Thanks for shopping with Acme. Have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] Hi is this coat good to wear when it's windy [speaker001:] sure, let me check that for you! This is a great jacket for windy conditions it's designed to be windproof and it's insulated to keep you warm! Anything else I can help you with? [speaker002:] Nope that's all. Thanks! [speaker001:] ok, great, have a wonderful day, enjoy the new jacket! [speaker001:] Hi. How can I help you? [speaker002:] I recently received a promo code and am trying to use it on my order and it's telling me it's invalid [speaker001:] Ok Can you tell me your name or your account ID? Usually promo codes last for 7 days [speaker002:] Alessandro Phoenix I received this one 9 days ago. Is it possible to get another code to use? [speaker001:] Yes, you can get a new promo code Here's a promo code for 20% off your next purchase [speaker002:] Thank you! [speaker001:] Is there anything else I can do for you today? [speaker002:] No that is all. [speaker001:] Ok, I'll end this chat now [speaker001:] Hi! How may I help you today? [speaker002:] I want to find out if the Michael Kors jacket is washable or if it has to be dry cleaned. [speaker001:] Sure I can look into that for you. One moment please while I pull up the information. The jacket can washed and dried right at home. We just recommend drying on low heat to prevent shrinking [speaker002:] Alright, that answers all of my questions! Thanks [speaker001:] You're Welcome! Enjoy the rest of my day [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I want to remove the second item from my order. [speaker001:] Okay so the other items are fine, just want to remove the second one? [speaker002:] Yes, exactly. [speaker001:] Can I start with your full name or account id then? [speaker002:] My name is Joyce Wu [speaker001:] Alright the account has been pulled up, can you also provide the account id and order id to verify identity? [speaker002:] BB89UTYYLN 5068887216 [speaker001:] That has been verified now, can you tell me whether the item has been shipped? [speaker002:] That's funny, it says shipping status is Delivered [speaker001:] Alright now that I know that, can I have your membership status? or level [speaker002:] I'm a bronze member [speaker001:] Since the item is already there I will have to process a return. [speaker002:] Oh okay then [speaker001:] I can offer the refund immediately though in this case due to member status, can you give me the cost? [speaker002:] Yes, it was $69 Great, thank you [speaker001:] The refund has been issued, can I just have the shipping address to get the shipping label for return to you? [speaker002:] 4126 1st Ave Raleigh, CA 24408 [speaker001:] Sorry about the wait that has been created for you. You can print that off to return the item [speaker002:] No problem at all, I really appreciate you helping me [speaker001:] That can either be sent back by mail, in store or through the drop off center [speaker002:] Okay, I will send it back through the mail [speaker001:] Alright everything is squared away with that was there anything else I could help with? [speaker002:] That was it, thank you for the help! [speaker001:] have a great day [speaker001:] Hello [speaker002:] Hey. I'm looking at that Tommy Hilfiger jacket but have a question first. [speaker001:] What's the question? [speaker002:] What is the material it is made out of? [speaker001:] The outer part of the jacket is made of synthetic materials. These materials include polyester, nylon and tricot. The inside is lined with cotton. [speaker002:] Oh too bad. I was looking for something in crushed velvet. Okay thanks for checking! [speaker001:] You are welcome Have a nice day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi I signed up for a premium subscription but i got charged twice for the subscription [speaker001:] Oh, I'm sorry to hear that, but I'm sure we can get this sorted out I'll need to confirm some details regarding your account, may I ask for your full name, Account ID, and the order ID? [speaker002:] Crystal Minh Account ID: G8RYV0H0PT [speaker001:] and I will also need to ask your membership level [speaker002:] Gold [speaker001:] Thanks Ms. Minh. And do you have the order ID of any recent order? [speaker002:] Order ID: 7975890668 [speaker001:] Okay, I can see your account now [speaker002:] What am i supposed to do in order to get my money back [speaker001:] I can take care of that for you right now [speaker002:] Please do. Thanks [speaker001:] Since you are a Gold member, the extra charge will be refunded immediately. May I just confirm the amount that you were double-billed? [speaker002:] Alright. Thanks [speaker001:] I mean, may I ask you how much you were overbilled, so that I can issue the refund? [speaker002:] $99 [speaker001:] Okay, you are all set, the refund should be on its way. Is there anything else I can help you with today? [speaker002:] Okay. Thanks All good [speaker001:] Excellent. Have a great day, Ms. Minh [speaker001:] Hello, how can I help you today? [speaker002:] Are the jeans dark blue or blue? [speaker001:] Let me look into that for you. We have jeans in multiple shades of blue from Deep Sea to Sky Blue. [speaker002:] Thanks for the info. [speaker001:] Is that all I can do for you? [speaker002:] no yes [speaker001:] Well then have a nice day! [speaker001:] Hello! How can i help you today? [speaker002:] I was trying to shop for a jacket, but your website is running so slowly. I can't navigate around your site at all. Can you tell me why the website is so slow? [speaker001:] sure let me takea look I will first raise this to the website team! Can you please try logging out and logging back in? [speaker002:] I tried that, and it did not work. [speaker001:] Okay, cna you please try going to another website and see if it is still slow [speaker002:] I tried going to another website, and it is still slow. I am getting very frustrated. [speaker001:] Can you please try closing all the other tabs and the other progrmas on your computer? sometimes having too much open can do this. [speaker002:] I did close the tabs and other programs, and it worked. You are right. Thank you for your help. [speaker001:] thank you! do you need help with anythign else? [speaker001:] Thank you for being an AcmeBrands shopper! How may I help you? [speaker002:] I would like to know more about a product because I am thinking about buying it. [speaker001:] Sure! What would you like to know? [speaker002:] I would like to know if the shoes are waterproof Michael Kors Boot [speaker001:] Most of the boots on our site are waterproof, but some aren't. You can verify it by checking the guarantee that is attached when you receive them. Is there anything else I can help you with? [speaker002:] no. thanks [speaker001:] You're welcome! Have a great day. [speaker001:] Hello! How can I help today? [speaker002:] I need to check the status of my order. It says I paid with a credit card and it was actually debit and I just want to make sure it's processed correctly [speaker001:] Let me take a look. What is your full name, please? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. While I pull up your account, what are your account and order IDs, please? [speaker002:] Account ID: ZAZIXLXNZ9 Order ID: 4797293469 [speaker001:] Got it, thanks! Has the item shipped yet? [speaker002:] it says it's in transit [speaker001:] Okay, then it's early enough for me to fix this immediately for you. What is the new payment information that you would like to enter? [speaker002:] It should be a debit card 4444 2222 3333 1111 [speaker001:] I've updated it, and you're all set! Can I help you with anything else, Sanya? [speaker002:] Nope that's all. Thank you [speaker001:] You're welcome, have a good day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi. My name is Joseph Banter. I have a question about these Guess jeans for $79. [speaker001:] I'll be glad to help you Joseph. What question may I answer for you? [speaker002:] How often do these jeans need to be washed? [speaker001:] With normal wear, we recommend washing your jeans about once a week. This assumes about 2 3 wears within the span of that week. Washing a little less frequently, in general, will help you to preserve the color. [speaker002:] Ok. [speaker001:] If the jeans have been soiled heavily, washing right away is recommended. [speaker002:] Right. [speaker001:] Is there anything more I may help you with today? [speaker002:] That was it. Thanks. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello and thank you for contacting us today! How can I help you? [speaker002:] hi, I forgot my username and can't login to my account. I just need to view my shopping history. Can you help [speaker001:] I can help you with that. Can I get your name please? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. I will just need to verify your identity quickly. Can you please provide me with your zip code and phone number. [speaker002:] 39978 Phone Number: 524-1123 [speaker001:] Perfect! Thank you. Okay Sanya. Your username is just safzal1. Is there anything else that I can help you with today? [speaker002:] I think that is all. Thank you for your help [speaker001:] Thank you and have a great day! [speaker001:] Hello. How can i help you today? [speaker002:] I'd like to know why the price of these Guess Jeans has gone up since yesterday. [speaker001:] Okay. I'd be more than happy to look into that for you [speaker002:] Thank you. What info do you need from me? [speaker001:] Can I get your full name and account ID? Also your Order ID if applicable? [speaker002:] Full name is David Williams and my user ID is 5HO9XTV5VW My order ID is 0122451240 What was the reason? [speaker001:] You stated the price was lower yesterday correct? [speaker002:] Yes. [speaker001:] Okay it looks like this is one of those situations where a market shift in general is what caused the price of the item to change. it looks like you just happened to be considering the item while this happened. From experience I can tell you this isn [speaker002:] Isn't normal? Is there any way that I can order at yesterday's price? [speaker001:] isn't something that happens very often. Sorry about that my message got cut off. Here I can provide a promo code to discount the difference for you. J47BJ [speaker002:] Thank you! That makes it all much better! [speaker001:] No problem is there anything else I can help you with today? [speaker002:] That's all I needed, thank you for your help. [speaker001:] Have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi can you help I forgot to add one more thing to the cart before checkout [speaker001:] I can help you with that. May I have your full name? [speaker002:] sure its chrystal minh crystal minh this predictive typing on my keyboard:] [speaker001:] It can be a problem for sure! May I also have your account ID and order ID? [speaker002:] I believe its 9045445413 [speaker001:] Do you know what your account ID is? [speaker002:] I need to add the michael kors boots please size 7 yes that would be 8FBU1WHE8K Bronze member [speaker001:] Do you know the shipping status of your order? [speaker002:] it says delivered I am not sure why I was gonna add the boots [speaker001:] Sometimes they ship very fast. Let me see what we can do. [speaker002:] Okay I would really appreciate if you can help. [speaker001:] Unfortunately, as a bronze member, we would have had to catch your order before it was shipped. I apologize, you will need to start a brand new order. [speaker002:] oh my so I have to start a whole new order now? Well ok [speaker001:] Yes, I'm very sorry. [speaker002:] ok [speaker001:] Is there anything else I can do for you? [speaker002:] no thanks [speaker001:] Okay. Have a nice day! [speaker001:] Hi how can I help you hello [speaker002:] hii the product in not in good quality and also it price rate also high please send the correct and related product which i found important thing for product is good and neat quality [speaker001:] So do you want to make a return or an exchange? [speaker002:] i want to return [speaker001:] Okay, can I get your purchase date and membership level [speaker002:] silver and feb 23 [speaker001:] do you still have the original packaging? [speaker002:] yes [speaker001:] Great, you're within the return period so I will process that for you I need your order id, user name and email [speaker002:] 5139849493 Crystal Minh crystalm924@email.com [speaker001:] Thank you. I will need to get your use id, which is different from your name [speaker002:] crystalm924 [speaker001:] Thank you, your purchase is validated Now I will need your address for the return label [speaker002:] 5373 1st Ave Baltimore, CA 92411 [speaker001:] Great. How would you like to return the item, in store, by mail or UPS [speaker002:] mail [speaker001:] Great, the address to ship that to is 448 Fairview Drive, Westminster, CA [speaker002:] okay [speaker001:] Anything else I can help you with? [speaker002:] noo [speaker001:] Ok, have a nice evening [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I think there was a mistake with the shipping cost on my order, it is way higher than I expected. [speaker001:] May I have your Order ID, username, and your e-mail address? [speaker002:] 5098851717, rdomingo234, rdomingo234@email.com [speaker001:] What is the delivery status of the order? [speaker002:] I don't have that information [speaker001:] Let me check that for you then. The order has been received, would you like to cancel the order? [speaker002:] Yes please, and get a refund [speaker001:] Payment is not made until the item is shipped. My system shows the item has not been shipped so I can only cancel the order. [speaker002:] Ok, that is fine. Please cancel [speaker001:] Ok, the order has been cancelled and I am sorry for the trouble. [speaker002:] Thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that's all [speaker001:] Have a great day! [speaker001:] Hi! How may I help you? [speaker002:] Hello [speaker001:] Hi! How may I help you? [speaker002:] My sunscription was removed from my account but i still wanted it subscription [speaker001:] I see, may I have your full name, account ID and order ID to verify? [speaker002:] Chloe Zhang, i do not have have my account and order ID [speaker001:] Yes it says you have a bill of 55 due tomorrow. Would you like to pay it to active your subscription? [speaker002:] Yes [speaker001:] May I use the card on file? [speaker002:] yes you can [speaker001:] It has been paid. Anything else for you today? [speaker002:] That is everything [speaker001:] Have a good one! [speaker001:] hi, how can I help you? [speaker002:] My package still hasn't shown up. It's been nine days! It was supposed to be a gift for my nephew's birthday. [speaker001:] I am very sorry to hear that! let me see what I can find out. What is your name please? [speaker002:] Alessandro Phoenix [speaker001:] let me check if I can find that order. What is your username, email & Order ID please? [speaker002:] My username is aphoenix445 My email is aphoenix445@email.com Order ID: 7685970825 [speaker001:] well there it is. I agree that 9 days is too long & you should have it by now. how about I ship you a new order, will that help? [speaker002:] You can do that? That would be awesome [speaker001:] what is your address please? [speaker002:] 2255 2nd Ave [speaker001:] it is the least we can do. Birthdays are special! [speaker002:] San Mateo, CA 20634 [speaker001:] we want you to retain favorite uncle status! [speaker002:] Hahaha Me too! [speaker001:] and what are you giving the lucky boy? [speaker002:] It's a Calvin Klein shirt he's been wanting for a long time [speaker001:] Nice! alright. Please let us know if that does not arrive very very soon. is there anything else? [speaker002:] Nah, that's all. I appreciate the help. My nephew will be happy! [speaker001:] Have a great day! [speaker001:] Hi, there. How may I help you? [speaker002:] Hi there. I placed an order and i'm confused about the shipping cost. [speaker001:] Okay, is the shipping higher than you expected? [speaker002:] yes, there's a cost that displayed but then the email i got there's a different cost. [speaker001:] Okay, so you received an email informing you of this discrepancy? [speaker002:] yes [speaker001:] May I have your full name, please? [speaker002:] sure, it's Rodriguez Domingo [speaker001:] What is your Username, email address, and Order ID? [speaker002:] my username is rodriguezdomingo701, my email is rodriguezdomingo701@email.com and the order id is 8234038419 [speaker001:] Do you have your shipping status? [speaker002:] it says in transit [speaker001:] I have waived the shipping fee from your order. [speaker002:] thank you! [speaker001:] You're welcome! Is there anything else I can help you with? [speaker002:] nope that's it [speaker001:] Have a great day! [speaker001:] Hello, how can i help you today [speaker002:] There's a jacket I've been looking at, but I need to know if it will work for skiing. I need a jacket that moves with me so I can ski in it [speaker001:] The jackets are designed to be wind resistant and also move freely along with insulating well so they would be good for skiing. [speaker002:] Thanks, that's helpful info! One other question I have, my son has a jacket like this one and spelled wine on it. how does he get the stain out? [speaker001:] To get the wine stain out jab it with a wet cotton cloth. Sprinkle some salt on the area and let it sit for a couple of more minutes, after that pour boiling water on the area. Then you can wash it on the hottest setting before line drying or drying with a low heat dryer setting [speaker002:] Man, that's a lot of work! But worth it I guess to save a $54 jacket:-] [speaker001:] Yeah if not the stain will settle in for a while, is there anything else i can do for you [speaker002:] No, that's all. You've been very helpful. [speaker001:] Okay, have a good day [speaker001:] Hi, how can I help you? [speaker002:] i wanted to see about my subscription status my payment [speaker001:] Sure, I'll check on that for you. I will need to know your full name or account ID to view your account. [speaker002:] Sorry i want to know what happens if i'm late on my subscription payment because im thinking of buying some things account id is HY34568 Albert Sanders [speaker001:] No problem, I will see what options are available. I also will need your order ID please. [speaker002:] I have made an order yet. Just trying to see what will happen if i'm late on my subscription payment [speaker001:] Okay, do you happen to know your membership level? [speaker002:] Gold oh sorry sliver [speaker001:] Great, thank you for being a silver member. You can get a 1 day extension on late payments. [speaker002:] oh great! thank you for answering my question [speaker001:] No problem. Did you need anything else? [speaker002:] no that will be all [speaker001:] In that case, hope you have a good day! Bye now [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi! I was trying to log into my account to check some information for an order. However I have forgot my username I was hoping you could help me with that [speaker001:] Sure, no problem! May I have your full name? [speaker002:] Joseph Banter [speaker001:] Thanks! May I also have your zip code and phone number? [speaker002:] 25952 594-2427 [speaker001:] Okay Joseph, your username is: jbanter1 Is there anything else you need? [speaker002:] That is all. Thank you very much [speaker001:] You're welcome! Have a great day. [speaker001:] Hello, how can I help you? [speaker002:] Hi, I'd like to check the status of my order [speaker001:] Sure, are you just inquiring about the shipping status? [speaker002:] I believe the delivery time is wrong [speaker001:] Okay, can I please have your name and account number? [speaker002:] David Williams and ZVDPWLUBX6 [speaker001:] Thanks Mr. Williams, can I please have your order number? [speaker002:] 3672930173 [speaker001:] Sorry, it seems there is a delivery time issue. When do you need to get the order by? [speaker002:] As soon as possible [speaker001:] Okay, I've requested that your order be shipped overnight. Is there anything else? [speaker001:] Hello, how may I help you? [speaker002:] Hi there, I want to check the status of my order. It seems delivery time is wrong and needs to be changed My full name is Alessandro Phoenix Order ID: 2863901874 Account ID: XWDEZSAPJR [speaker001:] Thanks, Alessandro. Let me pull up your account [speaker002:] thank you [speaker001:] Okay,let me see here. What was the delivery time supposed to be? Morning or evening? [speaker002:] morning [speaker001:] Okay, it's set to evening but I'll go ahead and change it. Okay, it's set to morning now. Is there anything else I can do? [speaker002:] no that'll be it [speaker001:] Have a good day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi there, I just wanted to check my account or get in there to see more info on something I ordered, but I can't get into my account because I can't find my phone anywhere to use two-factor authentication. Can you help me? [speaker001:] Oh no! I'm so sorry about that. I'll be glad to help you. May I get your full name, please? [speaker002:] Thank you. Sure, it's sanya Afzal. [speaker001:] Would you kindly provide your email address, so I may send you a reset code? [speaker002:] Sure! It's sanyaa50@email.com [speaker001:] Perfect! A link will emailed to you for the code reset. We also recommend some best practices for your account security; those details will be in the email as well. [speaker002:] Thank you so much I really appreciate that a lot. [speaker001:] Is there anything more I may help you with today? [speaker002:] No no, that was all, thank you so much for helping me out today.:] [speaker001:] You're very welcome Sanya, glad to assist you. Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi I have a question abou tmy account My phone that I used for 2-factor authentication broke so I need to figure out how to get into my account [speaker001:] Oh no! I'll be more than happy to help you with that. Your full name, please [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. What is your email address, so I may send you a link to reset the code? [speaker002:] sanyaa33@email.com [speaker001:] Perfect! A link will be sent to your email address for the code reset. We also recommend certain best practices for your account security. Those details will be in the email as well. [speaker002:] ok great thanks [speaker001:] Is there anything more I may help you with today? [speaker002:] that's it [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi. My name is Albert Sanders. I have a question about these Guess boots for $79. [speaker001:] Sure, what is your question? [speaker002:] Well, I would like to order these in a size 9, but the website says unavailable. [speaker001:] That means that size is currently out of stock. We restock our boots at the end of each month, so they should be back in a few weeks. [speaker002:] Ok. I will check back in 3 weeks. Thanks. [speaker001:] You're welcome! Is there anything else you need? [speaker002:] That is all for today. [speaker001:] Okay. Have a nice day! [speaker001:] Hello. Thanks for contacting AcmeBrands! How can I assist you? [speaker002:] hi, i never recieved my package can you check on my shipping status [speaker001:] Yes, I can. Could you provide me with your name and account ID? [speaker002:] Chloe Zhang 5JVVFMZLEH [speaker001:] Thank you, Chloe. Which order ID is delayed? [speaker002:] 6623083483 [speaker001:] Give me one moment while I find the order for you. [speaker002:] ok thank you [speaker001:] Could I also have your username and email address used to place the order? [speaker002:] chloezhang391 chloezhang391@email.com [speaker001:] Thank you. [speaker002:] no problem [speaker001:] I apologize but the order has not yet shipped, but it is being prepared for shipping. We're working diligently to get all orders out in a timely fashioin. [speaker002:] ok i have been waiting for 5 days already can you express ship it [speaker001:] Yes, I can change the shipping to express so that once it does ship it will be quicker to arrive to you. [speaker002:] ok great [speaker001:] I've upgrading your shipping on that order. Once again, I apologize for the delay. Is there anything else I can help you with? [speaker002:] nope thats it, thank you [speaker001:] You're welcome. Enjoy the rest of your day. [speaker001:] Hi [speaker002:] Hello, how may I help you? [speaker001:] I would like to upgrade my order to overnight delivery [speaker002:] Sure, may I have your full name, account and order ID? [speaker001:] Chloe Zhang dknki8bzn2 8057172017 [speaker002:] What is the shipping status now? [speaker001:] order received [speaker002:] What is your membership status? [speaker001:] silver [speaker002:] May I charge 20 to your card on file? May I charge 20 to your card on file? [speaker001:] sure [speaker002:] It has been sent for overnight, anything else today? [speaker001:] no thats all ty [speaker002:] Have a good day! [speaker001:] Hello there how can i help you today? [speaker002:] Hello. I purchased a promotional package that was supposed to come with a $40 credit, but I don 't see it in my account. [speaker001:] Okay, to start could you give me your full name and account ID please? [speaker002:] My name is Crystal Minh. I don't know my ID, sorry. [speaker001:] Okay it looks like the credit is indeed missing one moment please [speaker002:] Ok [speaker001:] Okay Here is your promo code for $40 credit. XAX91 Is there anything else i can help you with? [speaker002:] Oh that was super easy, thanks! Nope that's it! [speaker001:] No problem, have a nice day! [speaker001:] Hi how can I help you [speaker002:] Can you help me verify the items that wered deiivered for order 3224503560 [speaker001:] Sure, lets get your full name, account id and order id [speaker002:] Alessandro Phoenix Account ID: XAKGJHZHEG Order ID: 3224503560 [speaker001:] And what was your specific concern about the order and items? [speaker002:] I got an email that listed something other than the items I ordered. I want to make sure that was a mistake. [speaker001:] Have you recieved the order yet? [speaker002:] Yes it was delivered. [speaker001:] OK I can see th error was on our end so let me fix that for you What was the price on the error item? [speaker002:] Its not a price error I want to verify the items that are on the order. [speaker001:] There was something on the order that you were charged or that you did not order? *charged for [speaker002:] I recieved an email that doesn't line up with what I ordered. Thats all I know. Can you tell me what the items are for the order number I gave your? Hello? [speaker001:] No I can't look that up from my end If you know what item doen't match I can refund it for you [speaker002:] ok, thanks anyway. [speaker001:] Sorry I can't be of more help Have a nice day [speaker001:] Hello [speaker002:] Hi! How can I help you? [speaker001:] I want to cancel my order because the shipping cost is way too high [speaker002:] Okay, I can help you with that. Can you give me your full name, account ID, and order ID? [speaker001:] Albert Sanders Account ID: JWPSGIGFXF Order ID: 0825503648 [speaker002:] Okay, and what is the status of the shipment? [speaker001:] Oh it's delivered already [speaker002:] Okay, so would you like to return or keep the item? [speaker001:] I want to get a refund [speaker002:] What is your membership level? [speaker001:] Bronze [speaker002:] How much did the item cost? [speaker001:] $54 Why all these questions? This is a shipping issue The shipping cost is too high so I want to cancel my order and get a refund [speaker002:] Yes, I just issued you a refund. DO you need anything else. [speaker001:] I don't think you are understanding me correctly [speaker002:] Okay. You said you want to cancel your order. And get a refund. Correct? [speaker001:] Yes [speaker002:] Okay, I already provided you with a refund. Is there anything else you need? [speaker001:] No, that was all. Thank you. [speaker002:] You're welcome. Have a great day. [speaker001:] My cart isn't updating [speaker002:] Welcome to AcmeBrands. I can help with that. The website is not updating your cart? [speaker001:] Yes [speaker002:] Ok. Please try refreshing and adding it again. [speaker001:] I just tried it. It didn't work. [speaker002:] Ok. Please try to log out and then back in [speaker001:] I just tried it. It works now! Thank you. [speaker002:] You're welcome. Anything else? [speaker001:] No, Have a great day! [speaker002:] You too! [speaker001:] Thanks for contacting us today! What can I do for you? [speaker002:] Hi, this is Norman Bouchard again. Gold member [speaker001:] Hi Norman, how can I help? [speaker002:] Sorry to keep calling in every odd-numbered day, but this time I'm having some trouble with a promo code [speaker001:] No worries. What is the issue with it? [speaker002:] I got the code 5 days ago, but it is showing up as invalid when I try to check out [speaker001:] Okay. One moment, please. I'm sorry for the inconvenience, that was our fault! Here is a new promo code: LYXS1 Can I help you with anything else, Norman? [speaker002:] No, that's perfect. The code seems to be working when I try the cart Thanks for your help [speaker001:] Great! Have a nice day! You're welcome! [speaker001:] Hello. how can I help you today? [speaker002:] I was wondering about the guess jacket I ordered Can you tell me how to take the hood off? is it detachable? [speaker001:] Sure one moment please. It is detachable. It has buttons that hold in place. [speaker002:] great thanks for the info [speaker001:] No problem. Anything else? [speaker002:] that was everything thanks for the quick answer [speaker001:] No problem. Have a nice day. [speaker001:] hi what happens if I am late with my subscription payment? [speaker002:] A late fee will be charged for any late payment for a subscription service. The fee is $2.00 per day past the monthly payment deadline. Gold and silver members are allotted a grace period of five late days per month in which the fee will not be appli [speaker001:] oh wow ok i better pay it ty especially if i want tp continue shopping [speaker002:] Is there anything else I can do fo ryou? [speaker001:] That was all ty [speaker002:] Have a nice day [speaker001:] Hello! How may I help you? [speaker002:] Hi so sorry to have to trouble you guys with this, my cat stepped on my keyboard as I was saving my address into the account and now the number is wrong [speaker001:] Oh no! I have been there plenty with my cat. I'll get your address updated for you! [speaker002:] Thanks! He must be a coder or something because now I'm not seeing an edit button on there @ @ I name is Norman Bouchard and my actual address is 6745 Lincoln Ave La Fayette, WA 70652 [speaker001:] Cats are just THAT smart! I'm a crazy cat lady myself. I know. Thank you for your information. [speaker002:] Maybe we *we'll have to start making them pay rent [speaker001:] We should! I will need to verify your identity. [speaker002:] Of course [speaker001:] Please provide 3 of the follow. Zip, telephone, pin, username, password, email address, or order ID [speaker002:] Alrighty let's start with pin 764954 Email is normanbouchard957@email.com Andddddd last but not least! Username is normanbouchard957 [speaker001:] Anndddd you're verified! [speaker002:] Awesome! [speaker001:] You would like for your address to be fixed to 6745 Lincoln Ave? [speaker002:] I always knew I'd be good at something Yessss [speaker001:] Updated! No cats here to step on the keyboard! [speaker002:] Wootwoot! [speaker001:] Is there anything else I can help you with? [speaker002:] I think you got everything, thanks for being so awesome! [speaker001:] I hope you have a great day! Stay safe! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hello, I want to add a item to my order. [speaker001:] Okay. Could you provide me with your name or account ID please? [speaker002:] Joyce Wu [speaker001:] I'll need you to verify some additional information on your account. What is order ID and account ID number? [speaker002:] Account ID: B4SXY4TV18, order is 6800220115 [speaker001:] Thanks and what is the shipping status of your order? [speaker002:] Out for Delivery [speaker001:] Unfortunately, it's too late to add an item to the order because it's about to arrive to you. What is your membership level with us? [speaker002:] Gold [speaker001:] As one of our Gold members, I can ship you the new item right away with no shipping fees. I'd be happy to do that if you provide me the name of the item. [speaker002:] Michael Kors shirt. [speaker001:] I've placed the order for Michael Kors shirt and use the method of payment on your account. Is there anything else I can help you with today? [speaker002:] Thanks for the help! That's all. [speaker001:] You're welcome. Have a great day! [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] hi [speaker001:] hi [speaker002:] I want to know the price of gift wrapping my items because i'm thinking of buying stuff. [speaker001:] OK. Le me look into that for you. One moment. [speaker002:] Okay [speaker001:] The gift wrapping has a set price of $4.99. It also depends on size. If the item is oversized, it will cost more. You can also add a message of up to 300 characters with any wrapping. I hope this information helps. [speaker002:] Yeah Thanks [speaker001:] You're welcome. Was there anything else I can help you with today? [speaker001:] Hi, how are you doing today? [speaker002:] Hi! I was meaning to buy a gift for a friend and wanted to know about your gift wrapping charges please [speaker001:] Gift wrapping is $4.99 per item, but availability varies if the item is oversized. We also allow the option to add 300 characters to any gift-wrapped item in order to leave a message for the recepient. [speaker002:] Hmm okay sounds good [speaker001:] Is there anything else I can help you with? You have a great day! [speaker001:] Hello, how may I assist you? [speaker002:] I have an unusual situation, I want to order something but I cannot my account. It seems that I have forgotten my password. I cannot access my account that is. [speaker001:] May I have your full name or account ID? [speaker002:] David Williams I know my username if that would help? davidw44 [speaker001:] Yes, it would, thank you. [speaker002:] Thank you! [speaker001:] I cannot pull up your old password but I can generate a new one for you. [speaker002:] Okay, that would work, [speaker001:] I will need a PIN number or the answer to a security question. [speaker002:] I can try answering the security question. [speaker001:] What was the mascot of your high school? [speaker002:] Ahmed Great, can I log in now? [speaker001:] The new password is: m16feauj1m [speaker002:] Okay. [speaker001:] For security purposes you may wish to change this in the future. [speaker002:] I will be happy to. [speaker001:] Any other issues I can assist you with today? [speaker002:] No, I am very pleased with all the help you gave me. I was getting worried that I could not log in or change my order. [speaker001:] Feel free to contact us again if there are any issues. [speaker002:] Okay. Thank you. [speaker001:] Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] yes i would like to check the status of my account. It looks like a premium subsription was added to it and i did not want this [speaker001:] Happy to help, may I have your full name please? [speaker002:] Albert Sanders [speaker001:] thanks Albert. [speaker002:] wlcome [speaker001:] Let me check the system, just a second. [speaker002:] ok [speaker001:] To verify your identity, I also need your account id and order id please. [speaker002:] Account id is WE345GT67 i don't have an order i its showing that you guys took $40 for this. And since i never sign up for it i would lie a refund please [speaker001:] got it. just a second please. Can I have your username and email address? [speaker002:] username is ASanders1 and email is ASanders@gmail.com [speaker001:] Okay, how do you want the refund? [speaker002:] put t on the card i have on file with you guys [speaker001:] Is it a credit card? [speaker002:] yes, all the info should all ready be on my account [speaker001:] A refund has been made to your account. [speaker002:] okay thank you so much for your help [speaker001:] Great, is there anything else that I can help you with? [speaker002:] that will be all [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] I'm trying to check on my online order I forgot my password though my username is davidw27 and pin 238739 [speaker001:] That's okay. What are you needing check on about your order? [speaker002:] The staus [speaker001:] Alright, are you needing to know the delivery time, quantity, or any of those? [speaker002:] delivery time [speaker001:] Great! May I have your full name and account ID? [speaker002:] David Williams davidw27 [speaker001:] Sir, I just want to make double sure real quick, are you needing me to check on your order or are you wanting to recover your password? [speaker002:] Retrieve my password [speaker001:] Okay, one moment please. I will not be able to recover your password, however I can generate a new one for you. [speaker002:] ok please do [speaker001:] Your new password is: mct05xefmfo Will that be all for today? [speaker002:] yes please [speaker001:] Have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Can hi [speaker001:] Hello!:] [speaker002:] Can i move hy shipping to next week [speaker001:] I'll be glad to help you with that. Would you provide your full name, please? [speaker002:] Sanya Afzal [speaker001:] To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] DYWI9VUKSF 5284434792 [speaker001:] Perfect. What is the shipping status on your order? It may be "Order Received", "In Transit", "Out For Delivery", or "Delivered". [speaker002:] In Transit [speaker001:] I'm so sorry, Sanya. Because the order is already in transit, it's unfortunately too late to change the date. I truly apologize for the inconvenience. [speaker002:] dang alright [speaker001:] May I ask for your membership level, please? [speaker002:] gold [speaker001:] As a Gold member, I will be more than happy to add a credit back to your account for the amount of the shipping fee. Will that work for you? [speaker002:] sure that was better than expected [speaker001:] Terrific! I'll be sure to take care of that for you. Is there anything more I may help you with today? [speaker002:] nope that is all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, thanks for contacting AcmeBrands [speaker002:] Hi, I want to check the status of my order [speaker001:] Ok, what do you want to know about your order? [speaker002:] the payment method seems to be wrong, what is going on [speaker001:] OK, can I get your name first? [speaker002:] David Williams [speaker001:] Now i will verify your identity, can I get the account ID and order ID? [speaker002:] Account ID: ANQ68XGYTP Order ID: 6583389209 [speaker001:] Great, the identity is verified [speaker002:] great [speaker001:] ok and has your item shipped yet? what is the Shipping Status? [speaker002:] it says the status is Delivered [speaker001:] ok, i can't do much about the current item then, but i can change it for the future what is the current payment method listed? [speaker002:] it is PayPal [speaker001:] and what should it be? [speaker002:] it should be credit card [speaker001:] i will also update your account so this is the default [speaker002:] ok, that works i guess that's all i need thanks [speaker001:] ok, have a nice day then! [speaker001:] Hello. How may I help you today? [speaker002:] Hi! My promo code is saying it is invalid. I just got it 2 days ago [speaker001:] Oh I see. lets take a look into this further. Can I have your name please? [speaker002:] Chloe Zhang [speaker001:] Thank you Chloe. Our code are good for 7 days so this one should work. One moment. What is your membership level Chloe? [speaker002:] Silver [speaker001:] Thank you let me get you working code. [speaker002:] Thank you [speaker001:] Try using this code. 2MG9M Anything else I can help you with today? [speaker001:] Hello! How can I help you today? [speaker002:] I wanna know about my subscription I ask cause I wanna keep it [speaker001:] Sure, what about your subscription can I help you with? [speaker002:] I wanna know when the annual fee is due [speaker001:] I can help with that. [speaker002:] I wanna pay the fee is the due date is now [speaker001:] Do you want to pay, or you want to know when it is due? [speaker002:] Name: Sanya Afzal only pay if it is today due date I mean [speaker001:] I'm sorry. I'm having difficulty understanding what you want. [speaker002:] Is my due date today for subscription? [speaker001:] Thank you Sanya. Let me pull up your account. I'm going to need your account ID and order ID to verify your identity. [speaker002:] Account ID: XQMH31KV5C Order ID: 8281968785 [speaker001:] Ok. Now let me check the status of your subscription. Your subscription will end 3 days from now, and you owe $14 [speaker002:] thanks thanks [speaker001:] I just sent you a link where you can log in and pay your subscription fee. [speaker002:] great [speaker001:] Is there anything else I can help you with today? [speaker002:] no [speaker001:] I hope you have a great day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hello, my name is Norman Bouchard and I would like to change the primary payment method for my account. [speaker001:] OK, I can help with that! Can you provide your current payment method information? [speaker002:] Yes, I am currently paying by credit card [speaker001:] OK, to verify your identity can you provide 3 of these 7 pieces of information? Zip code, phone number, PIN, username, password, email address, or order ID from a previous order? [speaker002:] Sure... My username is normanbouchard975, my order id is 8176447418, and my email address is normanbouchard975@email.com [speaker001:] Great, and what would you like your new payment method to be? [speaker002:] I would like to use a new credit card [speaker001:] OK, everything has been updated in the system. [speaker002:] Excellent! I appreciate your fast work on this. [speaker001:] Is there anything else I can help you with today? [speaker002:] That is all today. Thank you! [speaker001:] Tank you have a great day! [speaker001:] Thank you for contacting AcmeBrands. How can I help you today? [speaker002:] I got an email that said I ordered 2 items. I thought I only ordered 1. [speaker001:] I can certainly help with this. Can you give me your full name or account ID please? [speaker002:] Alessandro Phoenix OLTVERFZ9X [speaker001:] Thank you, and do you have your order ID? [speaker002:] 0019885890 [speaker001:] Thank you, it looks like this may have been a company mistake. Can you confirm the shipping status on this order? [speaker002:] delivered [speaker001:] Thank you, you will need to wait until the item arrives and you have it in hand before we can start the return process. You will need to follow up with us at that time. I do sincerely apologize for the inconvenience. Is there anything else that I can help you with at this time? [speaker002:] no that is it. thanks [speaker001:] Thank you, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I wanted to check the status of my order. The delivery time is wrong and I'd like it changed. [speaker001:] May I have your full name or account ID? [speaker002:] Joseph Banter HBMS0GTXPZ [speaker001:] And may I have the order ID? [speaker002:] 9922846956 [speaker001:] I apologize, there was an error on our end. Would you like ti changed to an evening delivery? [speaker002:] Yeah that's fine I just need something accurate [speaker001:] This will ensure the item is delivered between 5-8pm. [speaker002:] That's great thanks. [speaker001:] Is there anything else I can help you with today? [speaker002:] No that fixes everything. Thanks for your time [speaker001:] Have a great day. [speaker001:] Hello. How can I assist you today? [speaker002:] yes i want to place and order and i want to see if my items in my cart qualifies from free shipping [speaker001:] Can I have your full name? [speaker002:] sure Alessandro Phoenix [speaker001:] Can I have your account and order IDs as well? [speaker002:] my account is is DGTNCSFHN and my order id is1532975 [speaker001:] The items in your cart qualify for free shipping with a shipping time of five business days if the total pre-tax cost exceeds $25.00. Otherwise, there is a flat shipping fee of $4.99 for the entire cart. If you need your items to arrive sooner, you may request overnight shipping, which has a weight-based pricing system. [speaker002:] ok, great! thank you for the information [speaker001:] Is there anything else I can help with? [speaker002:] no that will be all, thanks [speaker001:] You're very welcome. Have a great day! [speaker001:] Hello how can i help you today [speaker002:] My email says that i have two tiems in my order but i ONLY ordered ne My name is Joyce Wu [speaker001:] What is your full name, account id and order id? [speaker002:] KZZCAA37XF 6341587282 [speaker001:] Great, identeity is verified!! The email is wrong! you were only charged for one item. SOrry for the inconvenience [speaker002:] Thank you [speaker001:] Do i need anything else? [speaker001:] How may I help you? [speaker002:] Yes i was trying to figure out why the website is running really slow today [speaker001:] I'm sorry that you are experiencing this. I can write up a report to notify our website team. [speaker002:] Is it steps you can take me though so maybe it can get fixed on my end? [speaker001:] Sure you can try logging out or your account and then log back in. [speaker002:] ok, give me a min let me try that still not working [speaker001:] Sorry, can you please try another website to see if other sites are running slow too? [speaker002:] ok they are running as they always have [speaker001:] Okay, can you please close out of all programs and tabs because that will sometime cause things to run slow? [speaker002:] okay Oh yay!! that seemed to work. Its running good now [speaker001:] Great, is there anything else I can assist you with? [speaker001:] Thank you for contacting AcmeBrand today. How may I help you? [speaker002:] Hello, it appears that a promo code I received is invalid when I try to enter it. [speaker001:] I'm sorry to hear the promo code isn't working. I'll do my best to help with the issue. Could you provide me with your full name so I can pull up your account details? [speaker002:] Sure. My name is Norman Bouchard. [speaker001:] Thank you Norman. Please note that most promotional codes are valid for 7 days. There are some special cases where that time can be shorter or longer however. Could you tell me when you received the code? [speaker002:] I got the code 8 days ago. [speaker001:] It is likely that it's expired but I'll check our system just to be sure. [speaker002:] Thanks. Is there any way you can still accept it, since I am only a day late? [speaker001:] It looks like it was expired but I might still be able to help depending on your membership status. What is your membership level? [speaker002:] I am Gold [speaker001:] Great, and thank you for being a Gold member! we greatly appreciate your business. I'm goign to go ahead and reissue the code for you. [speaker002:] Thank you, I appreciate that. [speaker001:] Alright, your nee code is: 4PUHU Was there anything else I could help you with today? [speaker002:] No, thats it. Thanks again, [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello! How are you today? [speaker002:] Hello, very good, thank you [speaker001:] I'm great thanks. What can i help you with? [speaker002:] I have recieved this order statement but I have not ordered anything, I do not know where this order came from so I need it cancelled and refunded if ai have been billed [speaker001:] Sure I can help you with that. [speaker002:] thank you I was quite surprised to see this today [speaker001:] Do you see the money taken out of your account, or you just got an email? [speaker002:] The money has been removed [speaker001:] I'm so sorry about that. Lets try to fix it for you. Can I get your full name and account ID please [speaker002:] Sanya Afzal I only have my order Id no account ID [speaker001:] No worries. Thank you Sonya! [speaker002:] It's Sanya [speaker001:] My apologies, Sanya. [speaker002:] No worries haha [speaker001:] Can I have your username, email address, and order ID please [speaker002:] sa234036 sa234036@email.com 2992100286 [speaker001:] You are correct. This was an error on our end. Let me fix that for you. [speaker002:] Thank you so much [speaker001:] Ok. So whatever the amount was should be credited to you. Is there anything else I can help you with today? [speaker002:] No thank you very much, have a great day [speaker001:] Thanks you too! [speaker001:] good afternoon, how can I help you? [speaker002:] Hello I want to know the status of my subscription if its still active [speaker001:] sure, one moment please could you give me your full name or account ID [speaker002:] Chloe Zhang Account ID: MT8TRG2TGI [speaker001:] additional to this would give me the order ID [speaker002:] Order ID is 7470634585 [speaker001:] ok everything in order, let me check with the system. Ok, your account is currently active. I will also send you a link with information relevant to this topic. [speaker002:] Thanks [speaker001:] a pleasure to help you have a nice day [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I want to know the price of stitching your name to one of your items because you are thinking of buying stuff. thinking of buying stuff. [speaker001:] I'll be glad to help you with that! One moment, please. The cost for stitching will depend on how much text you wish to add. Our rates are $0.30 per character for the first 15 characters, then $0.20 for the next 15, and finally $0.10 for any additional characters beyond that. [speaker002:] Ok great thank you [speaker001:] You're very welcome! Is there anything more I may help with? [speaker002:] No but thank you [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello. How can i help you today? [speaker002:] I bought the wrong color, can I return this item. My name is Crystal Minh [speaker001:] Okay I'd be more than happy to look into this for you Crystal. Can I get your username, email address, and order ID please? [speaker002:] Email Address: crystalm134@email.com Username: crystalm134 Order ID: 3757478598 [speaker001:] Okay thanks. What is your membership level? [speaker002:] I had planned on wearing these with my sassy outfit, but I thought they were blue. My eyes are really bad lately. Gold [speaker001:] Okay thanks! We are able to process your return! [speaker002:] Great! [speaker001:] can I get your address including city, state, and zip code? [speaker002:] 7096 1st Ave San Lima, TX 14529 I'll use your drop off center to return it if that's okay [speaker001:] Okay the drop off center is ready to receive your item Is there anything else I can do for you today? [speaker002:] Perfect, thank you! That's all I needed. [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hi, how may I help you? [speaker002:] hey I always sign in with my phone which is gone now need help getting back in on my new device [speaker001:] Sure. Do you have access to your username and password? [speaker002:] yeah it wants me to authentificate or something i'm safzal38 [speaker001:] Sure. What's your full name? [speaker002:] sanya afzal [speaker001:] Thank you. What's your email address? [speaker002:] safzal38@email.com [speaker001:] Okay, I am sending a link to reset the 2 factor authentication now. I am also going to send out an email about best practices for security. Is there anything else I can help you with today? [speaker002:] oh alright thanks a lot no that's all take cakre care [speaker001:] You too, thanks! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I want to purchase this pair of boots but the website isn't giving me much info Can you tell me if these Calvin Klein boots are waterproof? [speaker001:] That's okay, I have some detailed manuals under my desk [speaker002:] They're brown zip-ups for $89 [speaker001:] okay, I'll check that out for you right now [speaker002:] Thanks! [speaker001:] Most of our boots are waterproof, but this brand in particulary do not come with a manufacturer's guarantee against water damage [speaker002:] Okay, that's too bad. I guess I won't get them for my friend after all. [speaker001:] So I would recommend the CK zip-ups for light-to-medium duty only [speaker002:] I'll keep looking. Thank you for looking, I appreciate it. Ok, thanks for letting me know. [speaker001:] You're very welcome. We do offer a wide range of boots, however, so I hope you find what you are looking for [speaker002:] I do too. I'll keep on searching. Thanks for your time again and have a good day. [speaker001:] You're welcome, and you too [speaker001:] Yes i'm trying to view my shipping history online but somehow i forgot my password and can can't access it [speaker002:] I can help you with that. Can I have your name? [speaker001:] Norman Bouchard [speaker002:] Okay, and what is your username? [speaker001:] its nbouchard692 [speaker002:] Thanks, I can't get your password, but I can generate a new one for you. Can I have your PIN? [speaker001:] okay and its 3596 738212 sorry [speaker002:] Here you are hk6g1ebw64o [speaker001:] ok, thank you [speaker002:] You're welcome is there anything else? [speaker001:] Hello, thank you for contacting us. What can I help you with today? [speaker002:] Hi. I just placed an order, but I have one more item I forgot to add to the shopping cart. Can I still add it? [speaker001:] I'll do my best to help with the issue. Can I please have your first and last name to pull up your account? [speaker002:] Sanya Afzal Do you need my account ID? [speaker001:] Yes, I'm goign to need your Account ID and Order ID as well [speaker002:] The account ID is 5P7CSAI7PJ. The order ID is 4302829760 [speaker001:] thank you very much, And we're addind an item to your order correct? [speaker002:] Yes. I want to add some Calvin Klein jeans to the order. [speaker001:] Alright no problem one second Alright first lets check on the shipping status, do you have your username and email address handy? [speaker002:] I'm sorry. I don't remember my username. [speaker001:] No problem I can recover that for you while we're at it. For the username I'll need your zip code and phone number or email address. [speaker002:] My zip code is 62446. My phone number is 528 9367e number is 528-e number is 528- [speaker001:] Alright thanks for that, your username is safzal1 [speaker002:] thank you. [speaker001:] Now lets get back to adding the Calvin klein jeans to your order. to validate the puchase I just need your email address now [speaker002:] Safzal@gmail.com [speaker001:] Alright on your status page does the shipping status say it's In transit out for delivery, order received or delivered? [speaker002:] It just says order received. I just placed the order earlier today. [speaker001:] Awesome, ill be able to add the item then. [speaker002:] Great! Thank you for your help. [speaker001:] The price of the jeans will be deducted from the payment method you have on file. Was there anything else I could help you with today? [speaker002:] No. That's it. Thanks again. [speaker001:] Not a problem, Have a great day! [speaker001:] HI, What is the refund policy? [speaker002:] Hello, how can I help you today? May I ask who I am speaking with today. I will look up the refund policy for you. [speaker001:] Chloe Zhang [speaker002:] Thanks Chloe. One moment please. Refunds are available for items that have not been shipped yet. If you need a refund on an item we just need your Order ID, username and email to make sure there is a valid purchase. Did that answer your question Chloe? [speaker001:] Okay. Yes. That answers my question. [speaker002:] Great, was there anything else you needed help with today? [speaker001:] That is all. [speaker002:] Thanks Chloe, enjoy the rest of your day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] can i get a refund on my shipping fee? [speaker001:] Let me find out for you. Could I have your full name or account id? [speaker002:] Albert Sanders [speaker001:] What is the problem with the shipping fee? [speaker002:] too high [speaker001:] Ok Could I have your username, email address and order id to validate your purchase? [speaker002:] asanders427,asanders427@email.com, 5834100114 [speaker001:] Thank you And could you tell me the status of your delivery? [speaker002:] Out for Delivery [speaker001:] I will refund the shipping fee. Please wait a moment. [speaker002:] great [speaker001:] The shipping fee was refunded. Can I help you with anything else? [speaker002:] no, thank you [speaker001:] Have a good day. [speaker001:] How may i help you today [speaker002:] I need to check a shipping issue cause the cost was too high [speaker001:] i see [speaker002:] Name: Joyce Wu Phone Number: 445-5566 Member Level: Guest Email Address: joycewu2@email.com Account ID: BHMTQV5VAS Username: joycewu2 [speaker001:] i can definitely help you with the issue of the shipping cost being too high and let me pull up your account with the info you provided unprompted for some reason. i will also need your order id # [speaker002:] Order ID: 7344773516 [speaker001:] thank you and what is the shipping status? [speaker002:] out for delivery [speaker001:] since the item is out for delivery already, the best i can do is refund the standard $8 shipping fee back to you is that ok? [speaker002:] yes [speaker001:] you have been refunded, anything else i can assist with? [speaker002:] no [speaker001:] Have a nice day [speaker001:] Hi what can I do for you? [speaker002:] Hi there. I would like to check the status of my account. It was upgraded to a premium subscription and that is something I do not want. [speaker001:] Okay, can I have your name? [speaker002:] Norman Bouchard [speaker001:] How did you find out about this issue? [speaker002:] I got an email stating I was now a premium subscriber [speaker001:] I will check the system for you. How much were you charged? [speaker002:] $40.00 [speaker001:] Okay that hase been refunded to you and your account has been updated. Is there anything else I can do for you? [speaker002:] That is everything. Thank you! [speaker001:] Have a good day [speaker001:] hello, how can I help today? [speaker002:] Can you please see if I still have the subscription on my account? [speaker001:] So you want to see if its still active then? [speaker002:] Yes [speaker001:] Can I start with your full name or account id to bring up the account. [speaker002:] Rodriguez Domingo [speaker001:] Alright that is up, can I also have the account id and order id to validate your identity? [speaker002:] Sorry, I do not have either. Will my address help? 4197 Lexington Ave Brighton, WA 66945 [speaker001:] You are sure you just need to see whether the subscription is still active? [speaker002:] Yes [speaker001:] Alright let me try and work on this. You are currently active, however a balance of 49$ is due tomorrow. [speaker002:] Oh, okay. Great. Will pay it then. Thanks. [speaker001:] Alright, is there anything else I can help you with? [speaker002:] No, thanks. [speaker001:] Have a good day [speaker001:] Thank you for being an AcmeBrands shopper! How may I help you? [speaker002:] I was wondering if I could get an extension on my subscription service. [speaker001:] I will need some information first to find out if it is possible. May I have your full name? [speaker002:] Chloe Zhang [speaker001:] Now may I have your account ID and order ID in order to further verify your identity? [speaker002:] My account ID is 6LGB3VVCLP 5576872955 is my order ID [speaker001:] Thanks! What membership level do you have? [speaker002:] Bronze [speaker001:] I'm sorry, as a bronze member, I cannot offer you an extension. Is there anything else I can help you with? [speaker002:] I'm really just wanting a couple days extra. Can I maybe talk to manager if it's possible? [speaker001:] I can have a manager call you. What phone number can you be reached at? [speaker002:] That sounds great. It's 378-5234 [speaker001:] I'll let a manager know and they will call you back a little later. [speaker002:] Thanks a lot [speaker001:] Is there anything else I can do? [speaker002:] No, that's all I needed [speaker001:] Okay. Have a nice day! [speaker001:] Hello [speaker002:] Hello. How may I help you today? [speaker001:] I have an issue with my premium subscription and I was wondering if someone could help me I love my subscription! But I'm struggling right now with money [speaker002:] Sure. May I have your name please? [speaker001:] Could I have an extension on paying my fee for the subscription? [speaker002:] Lets take a look into this. [speaker001:] Yes of course I'm Crystal Minh [speaker002:] Thank you. Can I have your account ID and Order ID? [speaker001:] 4ALIUSCXVV 8948387927 [speaker002:] Crystal, what is your membership level? [speaker001:] Silver [speaker002:] Crystal I can offer you an extension. [speaker001:] Oh wonderful that is so nice of you How long do I get before I have to pay? [speaker002:] You have 5 days after expiration. [speaker001:] Okay, great That time will really make a difference to me [speaker002:] Anything else I can help you with? [speaker001:] No, that was it [speaker002:] Great. Have a nice day. [speaker001:] Hello, how can i help you [speaker002:] Hello I am interested in knowing why the website is so slow right now. [speaker001:] I will be happy to help you out. [speaker002:] Sure [speaker001:] This seems like a troubleshooting issue so We will do it together. I will write up a report about it to the internal team. Now try loging out and back in. Have you tried it yet? [speaker002:] Okay I have tried logging out and back in Hmmm... Still seems a bit slow [speaker001:] Okay now try visiting another site, and if that site is still slow then it may be an issue on your end. [speaker002:] Okay hmmm This seems to be okay [speaker001:] Now, try closing all your browser tabs that may be working sometimes it can slow things down [speaker002:] Ahhh okay I tried this Seems that it is working better now [speaker001:] great, Can I help you with anything else [speaker002:] That is all I appreciate your help with this [speaker001:] Okay, have a great day [speaker001:] Hello, how may I help you? [speaker002:] Hello, I am going to complain because the item I want is now way overpriced compared to other stores [speaker001:] I'm sorry for that, if I could I get your name I can look into this [speaker002:] Alessandro Phoenix [speaker001:] Thanks, Alessandro. What item was overpriced? [speaker002:] The Calvin Klein jeans [speaker001:] Could I also have your Account and Order ID? [speaker002:] DXNMBFMWZQ, 6258197355 [speaker001:] Thanks again. Sorry for the bad price, our algorithm updates the price dyunamically and there is generally nothing we can do. [speaker002:] Is there anyway I can get a promo code? [speaker001:] Yes, I can send one your way. [speaker002:] Thanks [speaker001:] The promo code is GRCYJ Is there anything else I could help you with? [speaker002:] That is all thanks [speaker001:] Have a good day! [speaker001:] Hello. How can I assist you? [speaker002:] Hi, my name's Rodriguez Domingo, Silver member it's kind of embarrassing, but I seem to have forgotten my username, can you help with that? [speaker001:] Yes. Can I have your zip code? [speaker002:] 91592 [speaker001:] Thanks. How about your email address? [speaker002:] rd403026@email.com [speaker001:] Thanks, I've found your account. It looks like your username is rdomingo1 [speaker002:] Ah, that does sound familiar [speaker001:] Is there anything else I can help with? [speaker002:] Lemme just...yep, it's working perfectly, and I'm logged on now! Thanks, that was everything I needed [speaker001:] Great. Have a wonderful day! [speaker001:] Hi there, how can I help? [speaker002:] Hi, it seems i cannot get into my account because i lost my phone i was using for the 2 step verification [speaker001:] I'm sorry to hear that! I'm happy to help. Can I start by getting your full name or account ID? [speaker002:] David Williams [speaker001:] Great, thank you. To reset the 2-step verification, I'll need to send a code to your email. Can you please give me your username and email address? [speaker002:] Its davidwilliams@gmail.com [speaker001:] Great, and how about your username? [speaker002:] Davidwilliams21 [speaker001:] Thank you. The code has been sent to your email address. Is there anything else I can help you with? [speaker002:] Nope that was it, thank you [speaker001:] Great, have a great day! [speaker001:] Thanks for shopping with AcmeBrands! How may I assist you? [speaker002:] This Calvin Klein jacket is bomb, but the hood is soooooooooooo lame. Can you tell me if it's detachable? Like, is there a hidden zipper or something? [speaker001:] Let me find out for you. Luckily, the hood is connected using five buttons on the collar. You just have to unbutton them and you are good to go! [speaker002:] NICE! So I won't have to go around looking like the Unibomber. Perfect. Thanks for your help! [speaker001:] Exactly! Unless you want to, of course. Is there anything else you need? [speaker002:] Hey, I don't judge! That's it, thanks a lot! [speaker001:] You're welcome! Have a wonderful day. [speaker001:] Hi! How can I help you today? [speaker002:] Ugh, im so annoyed. These boots were only 60 yesterday and now they are 74 [speaker001:] I'm sorry for the frustration. I can look into this for you. What is your full name? [speaker002:] Chloe Zhang [speaker001:] Thank you, Chloe. Can I also have your account ID and order ID if you have it? [speaker002:] QYCZHYB8MN 4408423472 [speaker001:] I know that can be frustrating. Our pricing algorithm will dynamically change the price of an item based on many factors, including market value and the demand. [speaker002:] Are there certain "sale" days? [speaker001:] There aren't certain days, however you can sign up for our newsletter to get news and updates for when things go on sale! [speaker002:] oh great, i will do that [speaker001:] Great. Is there anything else I can help you with? [speaker002:] nope, that is it [speaker001:] Okay, have a great day! [speaker001:] Hello, and how may I help you today? [speaker002:] Hi. I placed an order a while ago, but haven't received my package yet. [speaker001:] Sure, I can help you with that! Can I start vy getting your name? [speaker002:] Sure David Williams [speaker001:] Hi David, let me just pull up your account. Ok, it seems that you havea question about a missing item, is that correct? [speaker002:] Items actually the package with three items [my entiore order] hasn't arrived. [speaker001:] I'll look into that right now, could I please have your username, email, and order ID? [speaker002:] sure, my username is davidwilliams371 and my email is davidwilliams371@email.com give me a sec to find the order ID... [speaker001:] Sure thing [speaker002:] OK, found it 9528105985 [speaker001:] Great, I've verified your purchase. It can sometimes take multiple days for your order to arrive. How many days ago was the order placed? [speaker002:] It's been 5 days. But I'm a silver member and should have gotten fast shipping And I'm leaving on vacation soon, and need the items for the trip... [speaker001:] Okay I've noted that down, let me see here Sometimes packages can be labeled as delivered but still take some time to arrive. [speaker002:] Does you system show my package as delivered? [speaker001:] I'm sorry but you should wait up to a week and then we'll be able to help you [speaker002:] That won't work I'll already be on vacation then. Can you resend the order? [speaker001:] I'm sorry I'm unable to. Is there anything else I could help you with? [speaker002:] Well, if you can't resend the order I guess not. I'll just return the items if they get here after my vacation. Have a great day. Hello? We're done, so you can close the chat? [speaker001:] Have a good day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I'm trying to buy something but my cart isn't updating with the item. [speaker001:] I see. Let's see if we can figure out what is going on. One moment. [speaker002:] ok thanks [speaker001:] So you are trying to add an item and it just will not show correct? [speaker002:] it won't add the item to my cart [speaker001:] Let's try a couple of troubleshooting solutions and see what happens. [speaker002:] thanks [speaker001:] First, lets try just refreshing the page. [speaker002:] O.k. that didn't seem to help [speaker001:] Ok, let me look at other solutions. Let's try logging out of your account and then logging back in and retrying, sometimes it can be a cookie issue. [speaker002:] Aha, that was it. It just added to the cart. [speaker001:] Oh fantastic! So you were able to add what you wanted correct? [speaker002:] Yes I did. Thanks that's all I needed. Have a nice day. [speaker001:] You too! Thanks for being our customer! [speaker001:] Hello, how can I help you today? [speaker002:] why are these boots out of stock now [speaker001:] Glad to help. May I have your full name please? [speaker002:] chloe zhang [speaker001:] Thanks Chloe. Which particular boots are you unhappy about? [speaker002:] these guess ones [speaker001:] thanks Chloe. I will write up a report and let the Purchasing Department know about this, so they can do a better job. [speaker002:] thank you i really want them [speaker001:] Okay, I can back-order the item for you. [speaker002:] oh great!! [speaker001:] Once they are available, the item will be shipped immediately to you. Should I use the same credit card that is on file? [speaker002:] yes that would be great [speaker001:] The order has been made and the boots will arrive soon! Is there anything else that I can help you with? Hello? Have a nice day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I need to return an item that I received containing a stain. [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Sanya Afzal [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] Username: safzal65 safzal65@email.com Order ID: 9097421018 [speaker001:] Thank you What is your membership level? [speaker002:] silver. [speaker001:] Thank you Could you also tell me if the purchase was made within the last 6 months? [speaker002:] Yes, 3720 [speaker001:] Do you have a receipt or is the item still in the original packaging? [speaker002:] in original packaging [speaker001:] Ok, then we will be processing your return. Could I have your address to create your shipping label. [speaker002:] 2496 Woodshore St Brighton, NY 97454 [speaker001:] And how would you like to return the package, by mail, in store, or drop off center? [speaker002:] mail [speaker001:] We will be sending you the shipping label, when it arrives, please follow the instructions and return your package by mail. Can I help you with anything else? [speaker002:] no thank you [speaker001:] Can I help you with anything else? Have a good day. [speaker001:] Hello, how may I help you today? [speaker002:] Hey what's shaking? I need to return a jacket, I got the wrong size.; [speaker001:] I can certainly help you with your return. Can you please provide me with your full name, username, email address, and order ID? [speaker002:] Fantastic! I am really glad to hear that. My name is Alessandro Phoenix My username is aphoenix413 and email is aphoenix413@email.com The order ID is 2284756365 [speaker001:] Thank you. May I have your membership level please? [speaker002:] Yeah it's bronze [speaker001:] Can you please tell me the purchase date? [speaker002:] Yeah it was December 30 of last year [speaker001:] Do you still have the receipt or original packaging? [speaker002:] I have the receipt but no packaing [speaker001:] Ok, just the receipt is fine. [speaker002:] Splendid [speaker001:] Your order is eligible for return. Can you please tell me your full address so that I can create a return shipping label for you? [speaker002:] When do I get my refund? Yeah it's 4763 1st Ave Newark, NY 6635 [speaker001:] Would you like to return your order by mail, in store, or at a drop off center? [speaker002:] by mail please [speaker001:] Your return process has been started. Please use the return label to mail your order at your earliest convenience. Is there anything else I can help you with today? [speaker002:] Sweet, you're awesome. No that was it, thank you., [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Thank you for contacting AcmeBrands. How can I help you? [speaker002:] I just want to confirm that my shipping date is correct. I got a email saying something about it, [speaker001:] Alright. Could I please have your name and order ID? [speaker002:] Crystal Minh,1936102100 [speaker001:] Thank you and does your shipping date the email appear incorrect? [speaker002:] Yes, It should be tomorrow afternoon. [speaker001:] Okay. Do you have your account ID? [speaker002:] ZT1JGDLZQ0 [speaker001:] Could you also provide the username and email address used to place the order? [speaker002:] crystalminh455,crystalminh455@email.com [speaker001:] Your order is shipping tomorrow afternoon, that is correct. [speaker002:] Okay, thanks. [speaker001:] Is there anything else that I can help you with? [speaker002:] No,have a great day! [speaker001:] You too. [speaker001:] Hi, how can I help you? [speaker002:] Hi, my name is Norman Bouchard. I placed an order, but I'm going to need to cancel it [speaker001:] Okay, let me check on that. Can I have your account ID and your order ID? [speaker002:] certainly, they are, in that order: oops, I'm sorry, I don't seem to have an account ID. This was an order I placed as a guest but my order ID is 8016396820 [speaker001:] Okay, do you happen to know the shipping status of the order? [speaker002:] I'm afraid I don't see that information anywhere. Do you know if it is still in your building based on the order ID. I was hoping to request a refund before it ships [speaker001:] I'm afraid that the item has already shipped. As a guest member, you will have to wait for the item to arrive, then return it. [speaker002:] Oh I'm sorry to hear about that. In that case, I guess I'll just have to wait until it arrives, and then I'll check back in later [speaker001:] Yes. Sorry for the inconvenience. Is there anything else I can help you with? [speaker002:] No, I think that's everything for now, at least. Thanks for your help [speaker001:] Okay, have a nice day. [speaker001:] Hello, how can I help? [speaker002:] Hi I need to check on my order status. The cost of shipping was so high. [speaker001:] Okay, I can check on that for you. Please let me know your name or account ID. [speaker002:] Joyce Wu [speaker001:] Also, please let me know your account ID and order ID for verification purposes. [speaker002:] My account ID is KNBO16XAP2 And the order number is 9227421524 The order was for a pair of Michael Kors boots [speaker001:] Thank you for that. One moment please. Did you want to cancel your order due to the shipping price? Or just to check if it has shipped? [speaker002:] I received it, but I'm a gold member and the shipping cost was really high. I thought maybe the vendor made an error, since I'm a valued member. [speaker001:] Ah, I see. Thank you for being a gold member. Let me see what I can do. [speaker002:] I really would like to see if I could get the shipping waived if possible. Ok great, thanks. [speaker001:] Do you remember the price you paid for shipping? [speaker002:] No, but the boots were $99. [speaker001:] Okay, since you are a gold member I can refund you the price of standard shipping. Would that be okay? [speaker002:] That would be wonderful. Thank you so much. [speaker001:] The refund is now complete. Did you need anything else today? [speaker002:] Thank you very much No that is all. I appreciate you. [speaker001:] Wonderful, I hope you have a good day! bye now You're welcome! [speaker001:] Hello, how may I help you? [speaker002:] Hi. I got an email saying I may have some missing credits on my account. [speaker001:] I'll look into this for you. Could I have your full name, please? [speaker002:] sure it's Sanya Afzal [speaker001:] Thanks, Sanya. Could I know where the credits originated from? [speaker002:] I don't know. I got an email saying there may be 40 dollars in credits on my account. maybe from a promo package i bought? [speaker001:] Oh, I see. One moment. Just reviewing your account here. [speaker002:] ok [speaker001:] It does appear a service was added to your account due to our mistake. I'll go ahead and remove the service and refund you now. [speaker002:] well i was asking about 40 dollars in credits? [speaker001:] I thought the credits were missing because you were charged for the extra service [speaker002:] no, it was for a promo package i bought i thought [speaker001:] Okay. This is just a visual bug. THe credits should be on your account when you reload the page. [speaker002:] ok sounds good [speaker001:] Is there anything else I could do for you? [speaker002:] nope that is it, thank you! [speaker001:] Have a good day! [speaker001:] Hello, how can i help you today [speaker002:] Hi, my name's Joseph Banter. I need to check something on my account, but I've forgotten my password. Can you help me with that? [speaker001:] Yes of course Could i get your username please [speaker002:] oh, shoot. I think I've lost that as well [speaker001:] No problem, to get it back i will need two of your zip code phone number and email adress [speaker002:] I couldn't get the lost-password window to work with what I thought was my username, but I know that I have an account there okay, zip is 80247 325-4793 [speaker001:] Okay your username is jbanter1. 8l1nvbod3ib, here is your new temporary password you can login and change the password if you would like now [speaker002:] okay. I'll try both of those ah yes, I'm logging in now. Thanks for your help [speaker001:] Glad to hear it, is there anything else i can do for you [speaker002:] No, that was all I needed [speaker001:] Okay, have a good day [speaker001:] Hello, how can i help you today [speaker002:] I need to check on my order because the delivery time is wrong [speaker001:] Okay sure, could i get your full name account ID and your order ID pleaase i will also need your username and email adress [speaker002:] Alessandro Phoenix XHCRU2OB9D 2780958129 [speaker001:] Okay it looks like there is no issue with your shipping time. It is on schedule and will arrive within 5 days as is standard shipping [speaker002:] ok then [speaker001:] Is there anthing else i can help you with [speaker002:] No, thank you [speaker001:] Okay, have a good day [speaker001:] How can I help you? [speaker002:] Hello, I am trying to browse the site and it is going really slow for me [speaker001:] Sorry to hear that. Can you please try refreshing? [speaker002:] I tried that and did not work [speaker001:] I'm sorry try to log out and back in is what I mean. [speaker002:] I did that as well [speaker001:] I can file a report with our website team so they can look into it. [speaker002:] Ok that would be great [speaker001:] Can you please closing out all other tabs, that will sometimes slow things down. [speaker002:] That seemed to work for me, thank you for the help [speaker001:] You're welcome. Can I help with anything else? [speaker001:] Hi! How can I help you? [speaker002:] What's the cost of overnight shipping? [speaker001:] Sure, it is based on weight not distance [speaker002:] I want to buy the Michael Kors dress shirt and want it shipped ASAP [speaker001:] For just a shirt which is likely less than 5 lbs, it would be $39.99 was there anything else I could help you with tonight? [speaker002:] No thank you [speaker001:] you're welcome, have a good night! [speaker001:] Hello. I have an issue with my order I need someone to help me fix it, please [speaker002:] hi there what is the problem? [speaker001:] So this is the issue I looked at my account today and I saw that you had added an extra fee of $45 to my order. I can't figure out why. I don't want to pay an extra fee Can you tell me what's going on? [speaker002:] let's take a look. what is your name please? [speaker001:] Norman Bouchard Call me Norm [speaker002:] Hi there Norm CAn I have your account & order ID please? [speaker001:] 0KRU4OMFL8 0006921597 [speaker002:] Are you one of our members, Norm? [speaker001:] I'm only a Guest, I'm afraid [speaker002:] Afraid it is out of my hands then [speaker001:] Really? [speaker002:] nothing I can do Very sorry [speaker001:] But there's an extra fee added for no reason I am not doing to pay that *going to [speaker002:] You should take that up with a manager they might be able to help [speaker001:] Yes, I would like to speak to them [speaker002:] Lowly staff like me have no power sorry [speaker001:] I really expect more from your company [speaker002:] I get it [speaker001:] Okay. That seems weird that you can't fix it but okay Can you connect me to a manager? [speaker002:] I wouldn't be happy either. I don't like this policy at all I think I will look for a new job [speaker001:] Yeah, you should [speaker002:] This is probably my last day here. [speaker001:] Oh I'm sorry [speaker002:] How much were you overcharged? [speaker001:] I don't mean to take it out on you $45 [speaker002:] wow. [speaker001:] yeah it's a lot that's why I'm so upset [speaker002:] man. you need to talk to someone about that. I am really sorry that I cannot help you [speaker001:] Well, can you connect me to your manager? [speaker002:] they won't listen to us at all I think you will have to call them [speaker001:] I'm sorry that you're struggling but I'm a busy man and I have other things to do today Okay, please give me the number [speaker002:] Sorry i guess it is pointless to ask if there is anything else I can do so I will say good bye better luck next time! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Yes i was looking on your site at the the different memeberships. And i have some questions [speaker001:] Okay, I can help you with that What were you wondering about regarding memberships? [speaker002:] Yes, i would like to know what are the benefits of premium membership [speaker001:] Okay. All of our premium members get invitations to the annual holiday extravaganza, with free flights from anywhere in the US. Bronze members also get lower shipping fees and promo codes. If you qualify for Silver level membership, you get all that, plus the option to cancel orders at any time. Finally, gold members get all the benefits of the other levels, plus unlimited refunds, and the benefit of the doubt if there's ever any order issue. Do you have any other questions about premium memberships? [speaker002:] no that will be all, thank you [speaker001:] You're welcome. Have a great day [speaker001:] hello [speaker002:] Hi! How may I help you? [speaker001:] I want to change the name on the account because the name is spelled incorrectly [speaker002:] Sure! One moment. May I have your full name or account ID? [speaker001:] Rodriguez Domingo [speaker002:] OK. Now I need to verify your identity with any three of the following: zip code, phone number, PIN number, username, password, email, or previous order ID. [speaker001:] OKAY Name: Rodriguez Domingo Password: NMXGhdLu Member Level: Silver Pin Number: 387614 [speaker002:] Great, I just need one more of the items I mentioned in the last messageg. *message [speaker001:] Order ID: 9810359478 [speaker002:] Perfect! One moment. Is Rodriguez Domingo the correct spelling? [speaker001:] YES [speaker002:] Your account has been updated! Can I help with anything else? This chat will disconnect automatically after two minutes. [speaker001:] NO THANKS THANK YOUR HELP [speaker002:] Thank you so much for shopping with us! Have a great day:] [speaker001:] Good morning, how can I help you today? [speaker002:] Hi, I want to buy some things but when I add them to the shopping cart, the cart doesn't get updated. [speaker001:] That is so frustrating when that happens. There are a few things we can try to fix it. May I ask who I am speaking with today? [speaker002:] I'm Albert Sanders My username is asanders559 [speaker001:] Thanks Albert. And the only problem you are having is the cart is not updating for you? [speaker002:] Yes [speaker001:] To start can you log out of your account and log back in and see if that helps? [speaker002:] Okay, just logged out and back. It still doesn't work. [speaker001:] Another thing to try is just to refresh the page. [speaker002:] Refreshing the page didn't work either. [speaker001:] Can you double check that the item you are trying to enter in to the cart is not listed as Out of Stock? [speaker002:] Whoops, I forgot to check that. It looks like the Guess Jeans are out of stock. Sorry about that! [speaker001:] No problem, we get new stock all the time so I would just check back in a few days. Is there anything else I can help you with today? [speaker002:] No, that was all. Thank you [speaker001:] Thanks, you have a good day Albert! [speaker001:] how may i be of service today? [speaker002:] Hello so it looks like i got charged twice for my premium subscription [speaker001:] if i understand correctly, you are asking about a mystery fee on your order? [speaker002:] Yes, it is for the premium subscription fee. it appears twice on the invoice [speaker001:] i see i can help with tthat today may i first have your full name to pull up your account? [speaker002:] Norman Bouchard [speaker001:] thank you, one moment please may i also have your account id and order id? [speaker002:] Account ID: 41FP8HQQTD Order ID: 0573943170 [speaker001:] and how were you alerted of this double charge on your subscription [speaker002:] I checked my account and it showed up twice i looked at the statement [speaker001:] i see, and what is your subscription level? [speaker002:] silver [speaker001:] ok now what is the amount you are normally charged for a subscription, and what was the amount your statement says you were charged [speaker002:] 94.00 and it shows up twice 94.00 [speaker001:] at this time i can only offer a refund of $10 the amount. i greatly apologize for this inconvienence. i can refund you $10 now, but you will have to contact your bank about the full error [speaker002:] ok, I will go ahead and do that [speaker001:] would you also like me to refund the $10 now? [speaker002:] yes please [speaker001:] is there anything else i can assist you with today? [speaker002:] nope, that is it, thanks [speaker001:] i wish you the best [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I think the delivery time on my order is wrong and I need to change it. [speaker001:] Okay, let me check that for you. Could I get your name or account ID? [speaker002:] Albert Sanders [speaker001:] Would you like to do something like change this delivery from morning to evening? [speaker002:] Yes, that would work fine. [speaker001:] Please let me have your account ID and order ID Mr. Sanders. [speaker002:] HTTI1DBUMS, 9482718174 [speaker001:] Thank you. I have successfully changed your delivery time Mr. Sanders. Can I assist with anything else today? [speaker001:] Hi, how can I help today? [speaker002:] Hi, I'm doing some shopping there, but I can't seem to add any items to my cart. Can you help with this? [speaker001:] I'm sorry about that, let me look into this for you. Can I have your name please? [speaker002:] Chloe Zhang [speaker001:] Please try to refresh the web page then try again. [speaker002:] Okay. I did try that earlier to no avail, but it can't hurt to give it another go And, no, unfortunately, I still can't add to my cart [speaker001:] Please try logging out then back into your account. Does that help at all? [speaker002:] One sec...ah, yes, that seems to have done it [speaker001:] That's great! [speaker002:] I'll have to find the items again, but I can handle that, no problem. Thanks for your help [speaker001:] Is there anything else I can do for you? [speaker002:] No, that's all, thanks a bunch [speaker001:] Have a nice day. [speaker001:] Hello, and thanks for choosing AcmeBrands! How can I help you today? [speaker002:] Hello there, I would like to check the status of my order, because I only ordered one item, however, my email confirmation says I ordered two items. [speaker001:] Okay, I'm more than happy to help you. I'll need to pull up your account. Can I get your full name or account ID, please? [speaker002:] Great! Do you need any information from me? [speaker001:] Yes, so that I can pull up your account and verify everything. [speaker002:] My name is Joseph Banter and my account ID is: YKKSAJD4DY [speaker001:] Okay, thank you. And do you have the order ID? [speaker002:] Yes, I sure do! My order ID is: 0830865726 [speaker001:] I have successfully verified your identity! I'm going to check on this error now. [speaker002:] Great! Thank you! [speaker001:] Good news, the email had an error on it. You were only charged for one item. Is there anything else that I can help you with? [speaker002:] Ahh, that IS good news! No thank you, that is perfect! Thank you for your assistance! Have a great day! [speaker001:] You too, thanks! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I just wanted to check does the displayed cost include the shipping fee? I got an email that said it doesn't. [speaker001:] Let me find out for you. [speaker002:] Thank you. [speaker001:] Was the shipping fee too high? [speaker002:] I just want to see if the cost was included in the displayed cost. [speaker001:] It would depend on the total amount of the items in your order. If you spent more than 25 then the shipping fee is free. Otherwise it would be 4.99 [speaker002:] And that 4.99 isn't included in the displayed cost? [speaker001:] It is not [speaker002:] Ok, thank you. [speaker001:] Can I help you with anything else? [speaker002:] No, that's all! [speaker001:] Have a good day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi there. I was thinking of purchasing something for my husband's birthday, but I wanted to know first if I could cancel the subscription afterwards if I don't like it and, if so, how I would do that. [speaker001:] Sure thing, let me pull up information about that policy for you. Thank you for your patience. You can cancel your subscription at any time, either by going to your account settings on the website or by contacting a customer service agent. [speaker002:] Okay, that's great. [speaker001:] When you cancel, you will receive membership benefits until the end of the current month. [speaker002:] Oh, that's nice too! [speaker001:] The current month when you cancel, that is. [speaker002:] Thanks for the information [speaker001:] For sure, is there anything else I can help with? [speaker002:] No that's all thanks a lot [speaker001:] Great, enjoy the rest of your day! [speaker001:] Hello. My order arrived but it was stained. [speaker002:] Oh no, I'm sorry to hear that. I would be happy to help you with the return. What is your full name? [speaker001:] Thanks. I'm Chloe Zhang. [speaker002:] And what is your username, email address, and order ID? [speaker001:] Username: chloez69, Email Address: chloez69@email.com, Order ID: 1976214671 Yes I'm a perv [speaker002:] Haha! You're funny. What is your membership level, Chloe? [speaker001:] Bronze [speaker002:] And when is the purchase date for the order? [speaker001:] November 16 2019 [speaker002:] Do you have the receipt for this purchase? You'll need to include that with the return, since it's outside of the 90-day window. [speaker001:] I do have the receipt, but not the original packaging. Is that okay? [speaker002:] yes, that's okay. You're one of our valued members so we will work with you on that. Okay, I just need your address for the shipping label. [speaker001:] 9393 2nd Ave Baltimore, TX 58678 [speaker002:] And would you like to process the return via mail, in store, or at a drop off center? [speaker001:] Oh I'll take it to the store. There's a hot guy that works there! [speaker002:] Perfect! Okay, your return has been processed. Just bring the item to the store and they will take care of that for you. Is there anything else I can help you with today? [speaker001:] That's all, Thanks!!! [speaker002:] You're welcome! have a great day. [speaker001:] Hello! How can I help you? [speaker002:] I have a complaint. Every time I look at something it's always out of stock. What's the problem? [speaker001:] I am sorry. I can help you with that. May I have your full name or account ID? [speaker002:] Albert Sanders [speaker001:] I will write up your complaint and let our purchasing department know about this issue. [speaker002:] Great. You need to tell them to hire better people. [speaker001:] I am sorry for this. Is there anything else I can do for you? [speaker002:] No, that's all [speaker001:] Have a great day! [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] Hello Can you please tell me the status of my subscription? [speaker001:] Sure, I can look into that for you. May I have your full name, please? [speaker002:] I signed up for a premium subscription but dont see anything yet Chloe Zhang [speaker001:] Have you been charged for the subscription already? [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I was thinking about getting this Tommy Hilfiger jacket in black, but I had some questions about it. Can you help me? [speaker001:] Sure, what were you wanting to know? [speaker002:] I needed to know how often do I have to wash it? And it's not dry clean only, is it? Can't really afford to be going to the dry cleaners a lot nowadays: [ [speaker001:] Let me look up that information for you. May I ask who I am speaking with today? [speaker002:] Sure, I'm Crystal Minh [speaker001:] I completely understand Crystal. I don't buy much if it needs to be drycleaned! [speaker002:] Yeah, plus it's a pain, and I forget to pick stuff up when I need it, lol [speaker001:] Luckily this jacket can be washed and dryed at home! We do recommend drying on low to avoid shrinkage though. [speaker002:] Okay, but how often should I wash it? Once a week? I guess what's the average time. Obviously I'll wash it if I spill food on it or something. [speaker001:] I guess it depends how often you wear it? Probably every couple of weeks. [speaker002:] Okay, so not as often as I thought then. Thank you for your help. [speaker001:] I'm glad I could help, You have a great day. [speaker001:] Hi could you help with an item? [speaker002:] Sure, what did you need help with? [speaker001:] I'm looking for a small in a tommy hilfiger shirt Could you let me know if it's available in store? [speaker002:] The shirts come in a variety of sizes, we restock all of them at the second week of every month. So please check then. [speaker001:] ok so there are none in store to buy now? [speaker002:] You'll have to check, if there isn't you can buy it on the second week of the month when it restocks. Was there anything else you needed help with today? [speaker001:] ok that's it [speaker002:] Have a great day! [speaker001:] Thank you for contacting AcmeBrands, how can I help you? [speaker002:] Hi! i have this premium subscription shopping service. However, i just noticed that i was charged twice dor an item i had bought i would like to get the money back please [speaker001:] I'm sorry there seems to be a discrepancy on your subscription bill. Can you give me your full name or account ID? [speaker002:] Sanya Afzal Account ID: YVRBCNS8EX [speaker001:] Thank you, and do you have your order ID? [speaker002:] Order ID: 7303609787 [speaker001:] What is your membership level? [speaker002:] guest [speaker001:] And what was the amount that was double billed? [speaker002:] $64 [speaker001:] I have refunded the $64 to you. You should see this in 4-5 business days. Is there anything else I can help you with today? [speaker002:] That is all. Thank you for your help [speaker001:] Thank you, have a great day! [speaker001:] Hello, how can I help you? [speaker002:] i would like to know if this Guess jacket is likely to chrink? shrink sheesh [speaker001:] Hello, the jacket will not shrink after washing. We do recommend being cautious against over drying. We recommend using a line dry or using the low heat setting [speaker002:] oh fine. that makes sense, thx [speaker001:] Anything else you need? [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hello, I am upset because an item I want to purchase is out of stock [speaker001:] Oh, I'm sorry to hear that Is it a specific item that you are searching for? [speaker002:] Tommy Hilfiger jeans [speaker001:] Okay, I'll go ahead and file a report with our purchasing team, hopefully this will get them to do a better job of keeping our shelves stocked [speaker002:] Thank you [speaker001:] May I ask your full name, so that I can add a note to your account about this [speaker002:] 63232 Cyrstal Minh [speaker001:] Okay, I have let the purchasing department know about the outage. [speaker002:] Thanks [speaker001:] If you would like, I can place a back order, so that the item will automatically be shipped to you when we have it available [speaker002:] I will just check back later [speaker001:] Okay. Is there anything else I can help with while we're here? [speaker002:] That is all [speaker001:] Have a great day, Ms. Minh [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Yes my credit card keeps getting rejected when i try to buy something of your site [speaker001:] There are a few things we can try to fix this. Can you log out and log right back in and see if that works? [speaker002:] ok let me try [speaker001:] Did it work? [speaker002:] no still not working [speaker001:] Okay. Let's check your expiration date. Is that still valid? [speaker002:] yes it is [speaker001:] Would you please reenter your credit card information? If that doesn't work, I can make your purchase for you. [speaker002:] i dont know why but it working now. Thank you for your help [speaker001:] You're welcome! Do you need anything else? [speaker002:] no that will be all [speaker001:] Okay. Have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] Could you tell me when my payment is due for my premium membership? [speaker001:] Sure, can I have your full name, account ID, and order ID? [speaker002:] Norman Bouchard GUPBHX4ZKC 1845141627 [speaker001:] It looks like you have a $14 bill due three days from now to keep your membership active. [speaker002:] could that be paid by my card on file now? [speaker001:] I'll send you a link so that you can check this yourself next time. Yes, we can pay it right now. I've charged the card on file, you won't have to worry about paying it later now. Is there anything else you need? [speaker002:] no that was everything thanks for the speedy help [speaker001:] You're welcome, have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] Hi! I want to get an extension for my membership bc i need some more time [speaker001:] Okay, I think I can help you with that. Could I get your name, please? [speaker002:] alessandro Phoenix [speaker001:] Thanks, Alessandro. I'll also need your Account ID and Order ID to pull up your account. [speaker002:] QSVP7NQ1ZG 3374900622 [speaker001:] Great, may I know your membership level? [speaker002:] Guest [speaker001:] I'm sorry but we are unable to offer you an extension on your subscription at this time. Is there anything else I could do? [speaker002:] that's all ok [speaker001:] Sorry and have a good day. [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Good day I am checking on a shipping issue I am being charged a pretty high amount Can someone look into that? [speaker001:] Ok. Let me see if I can help. One moment. What is your full name or account ID? [speaker002:] My name is Alessandro Phoenix and my account id is AFEQXLXZUI [speaker001:] Thanks. I have pulled up your account, Alessandro. What is your username, email address, and order ID? [speaker002:] alessandrophoenix362, alessandrophoenix362@email.com, and 9396456204 [speaker001:] Thanks, I have validated your purchase. What is the shipping status? [speaker002:] Okay, so what is up with my shipping fee? It's out for delivery now [speaker001:] I have refunded you a portion of the shipping charges. Hope this helps. [speaker002:] Okay thanks yes it helps [speaker001:] Great! Anything else I can help with? [speaker002:] That is it for today Thanks! [speaker001:] You're welcome. Have a great day! [speaker001:] Hi, thank you for shopping with us! What can I help you with? [speaker002:] I have a problem with the cost of shipping. [speaker001:] Ok, I can try to help! What is your problem? [speaker002:] The shipping fee was too high. Can you check on that? [speaker001:] What is your name? [speaker002:] Norman Bouchard. [speaker001:] Also I will need your username, email, and order ID number [speaker002:] Email Address: normanb8@email.com Order ID: 3841996175 I don't have my user ID [speaker001:] Ok, thank you, I was able to pull up your account without it. What is the shipping status on the order? [speaker002:] It is delivered, but I would still like to get a refund on the shipping fee. [speaker001:] No problem, let me get that $8 refunded for you! [speaker002:] That would be great. [speaker001:] Ok, that should be all set. Is there anything else I can help you with today? [speaker002:] No, that's all. [speaker001:] You have a great day! [speaker001:] Hello, how can i help you today [speaker002:] I want to ask 2 question about this jacket by Tommy Hilfiger. How do you detach the hood? [speaker001:] Okay sounds good ask away. There are 5 buttons on the collar of the jacket that hold the hood in place if you unbutten those the hood comes off [speaker002:] Thank you! and how do you remove a wine stain? [speaker001:] Wet a cotton cloth and gentle dab at the area. After that sprinkle on some salt and let it sit for a little more than five minutes. After pour boiled water on the area to flush the stain. Lastly you can wash the jacket on the Hottest setting and tha [speaker002:] Thanks for the info! [speaker001:] No problem is there anything else i can help you with? [speaker002:] That's all! [speaker001:] Okay, have a good day [speaker001:] Hello, Thank you for contacting us today. How may I help you? [speaker002:] I would love to know more about a product because I'm thinking of buying it [speaker001:] Sure thing, what would you like to know? [speaker002:] I ordered for a Jean and I would love to know how often does it need to be washed [speaker001:] Great. I think i found the information you were looking for Alright so, if you wear them a relatively normal amount they should be probably washed about once a weel. This is assuming wearing them 2 to 3 times throughout the week It's recommended that you don't wash them each time you wear them to protect the strength of the colors but naturally if you are doing heavy duty work or sporting activities they should still be washed right away. I hope this answered your question well enough. [speaker002:] Yeah. Thanks This helps [speaker001:] Was there anything else I could help with today? [speaker002:] That will be all Have a nice day [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hello, I am having an issue with a promo code. It keeps saying it is invalid [speaker001:] I see. What is your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] Promo codes are only good for 7 days from the issue date [speaker002:] Oh I see. I got it nine days ago. Is there anyway I can get another? [speaker001:] How long ago did you get it? Ah! I will find out. [speaker002:] Thanks [speaker001:] What is your membership level? [speaker002:] bronze [speaker001:] Since you are a valued member, we will generate a new code. [speaker002:] Awesome thanks [speaker001:] Your new code is 3CIML [speaker002:] Thanks [speaker001:] I hope I have helped you today. Is there anything else I can do for you? [speaker002:] You have, that is all I needed [speaker001:] Great, have a fantastic day! [speaker002:] you as well [speaker001:] I appreciate it. [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] I need to see what my order's status is. I think that the wrong payment method might have been used. [speaker001:] Alright, the first thing I need is your full name and order ID please. [speaker002:] My name is Albert Sanders and my order ID is 5789676195. [speaker001:] Thank you and can you verify your account ID for me? [speaker002:] Yeah, it is X4WIRRFGB0 [speaker001:] What is the shipping status of your order? [speaker002:] it says order received [speaker001:] What should your method of payment be for this order? [speaker002:] I wanted to use my debit card. [speaker001:] Since the order hasn't been shipped, I've updated your order to use your debit card. [speaker002:] Awesome, thanks! [speaker001:] You're welcome. Can I help you with anything else? [speaker002:] No, that's all. [speaker001:] Great! Enjoy your day! [speaker001:] Hello [speaker002:] Hello, can you look at my order? I see there's an extra fee on here, but I don't know what it's for. I think it's a mistake and needs to be taken off. [speaker001:] Okay..Sure I will look into it [speaker002:] Thanks. [speaker001:] Give me your full name or account id [speaker002:] Account ID is NJC4OTP89W My name is Rodriguez Domingo, not related to the opera singer. [speaker001:] Oh I wondered at first if you guys are related What is your order id? [speaker002:] Lol, everyone always asks. Sure, order ID is: 4015715803 [speaker001:] Identity verified Just give me a moment to check my system for the issue [speaker002:] Identity verified? Sounds so sci-fi. Sure, take your time. [speaker001:] What is your membership level? [speaker002:] Bronze [speaker001:] You must have made an error. There is no way I can reverse the extra fee. I am sorry [speaker002:] I made an error? What is the fee even for? [speaker001:] The fee is for an order you placed 24032020 [speaker002:] I know there's a fee, but I don't know what it is or why I was charged it. Can you tell me what the fee is for? [speaker001:] I just did. Part of the orders you placed that day. [speaker002:] There can't just be a mystery fee out there. That's not answering the question. Is it for expedited shipping? What is it? What am I being charged for? [speaker001:] The fee is for Guess boots you bought that day There is no way I can reverse the fee It stays [speaker002:] I didn't buy Guess boots. I got a Calvin Klein jacket If the order is completely wrong, then I'm canceling altogether. Check to make sure the right thing is being sent out, because I should be getting a black Calvin Klein jacket for $94, and that's all. [speaker001:] Order can't be cancelled again. It's out for delivery already [speaker002:] Is there a supervisor I can talk to? [speaker001:] I will write to the manager. He will contact you through an email soon [speaker002:] You didn't even check to see what was being sent was correct. Nothing on my end says anything about boots. [speaker001:] I can't help further than this Is there any other thing I can help you with? [speaker001:] Hello, how may I help you today? [speaker002:] I'd like to set up a return. [speaker001:] Sure, no problem. Can I please have your full name or account ID? [speaker002:] Albert Sanders [speaker001:] May I ask the reason for your return? [speaker002:] It had a yellow stain on it when it arrived. like glue or something near the sole [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can you please provide me with your username, email address, and order ID? [speaker002:] albertsanders602@email.com Username: albertsanders602 Order ID: 7020221588 [speaker001:] Thank you. Do you happen to know your membership level? [speaker002:] Bronze [speaker001:] Can you please tell me the purchase date? [speaker002:] March 16 of this year. [speaker001:] Your order is eligible for return. Can you please tell me your full address so that I can print out a return label for you? [speaker002:] great! 8361 Kennedy St San Lima, CA 79074 [speaker001:] Would you like to return your order by mail, in store, or at a drop off center? [speaker002:] Let's mail it in. [speaker001:] Your return process has been started. Please use the return label to mail your order at your earliest convenience. Is there anything else I can help you with today? [speaker002:] Can do. That's all I need. thanks! [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hi I have a question about a product. It's the tommy hilfiger boots [speaker002:] Hi, how can I help you? Okay sure [speaker001:] It's the boots [speaker002:] I can look that up [speaker001:] I saw it for $69 yesterday [speaker002:] What question did you have about them? [speaker001:] but I couldn't but it then. I tried to buy it today and its now $79 [speaker002:] Oh I am so sorry about that. [speaker001:] I thought prices are supposed to go down not up. [speaker002:] Can I have your name? [speaker001:] Crystal Minh [speaker002:] Our pricing algorithms will often dynamically chnage the price of an item from day to day Is there anything else I can do for you? [speaker001:] that doesn't really help. can you give it to me for the lower price? [speaker002:] I cannot, I can get you a promo code though. Would that help? [speaker001:] sure that helps a little bit I guess thankjs [speaker002:] Here is your promo code CFHMH [speaker001:] ok thansk [speaker002:] Is there anything else I can do for you? [speaker001:] thats it [speaker002:] Okay, have a good day [speaker001:] Hello, is there something I can help you with today? [speaker002:] Yes, I am trying to access my account online but I can't remember my username. [speaker001:] Okay I can hlep you. Can I have your name [speaker002:] My name is Alessandro Phoenix [speaker001:] Thank you. I need to verify the account, Can I have your zip, phone number, and email address. [speaker002:] My zip code is 73687, phone is 683-9914, and email address is aphoenix@gmail.com [speaker001:] Thank you. your username is aphoenix01 [speaker002:] Thank you so much! That is all I need right now. [speaker001:] Okay, enjoy the rest of your day. [speaker001:] Hello and welcome to AcmeCorp. With whom do I have the pleasure of speaking with today? [speaker002:] David Williams [speaker001:] Hi David. How can I help you today? [speaker002:] I'm trying to find out why my search bar isn't working [speaker001:] Sure, I'll be happy to help you with that. [speaker002:] I'm trying to look up items and nothing working. Its a little frustrating [speaker001:] First, can I ask you to log out log in to your account and try the search bar again. [speaker002:] okayone second nothing still not doing anything [speaker001:] Okay. Next, can I ask you to clear your cookies and try searching again. [speaker002:] YAY! that may have fixed it. It seem to be working now [speaker001:] Oh, great, I'm so happy. Can I help you with anything else today? [speaker002:] no that will be all, thank you so much for your help [speaker001:] You are so welcome. Hope you have a wonderful rest of the day. [speaker001:] Hello and welcome to AcmeCorp. With whom do I have the pleasure of speaking with today? [speaker002:] Hi, this is Joyce [speaker001:] Hi Joyce, how may I help you today? [speaker002:] I was just wondering what time you close at the location near me It's really important that I get in today before you close, I have to get a gift for a party tomorrow [speaker001:] Sure, I will be happy to give you that information. [speaker002:] Thank you [speaker001:] Of course local store hours may vary, but our stores should be open from 8 AM to 11 PM. As always, you can check the specific store on our website at www.acmebrands.com to see the specific store time. [speaker002:] Will the local store be open until 11 PM? I am in Newark TX [speaker001:] I will check that for you right now. That store closes a little earlier at 10 PM. [speaker002:] Ah, okay. Thank you! [speaker001:] Is there anything else I may assist you with today? [speaker002:] No, that was all. [speaker001:] Great, have a wonderful day. [speaker001:] Hello. How can I help you today? [speaker002:] Why is there a crazy fee on my bill? It's ridiculous. [speaker001:] Ill take a look at it. May I have your name please? [speaker002:] My name is Mrs. Joyce Wu. [speaker001:] Can I also have your account and order ID? [speaker002:] Account ID: GPS4D9UDX9 Order ID: 0428065946 [speaker001:] Let me check the system. [speaker002:] This never happens at Amazon [speaker001:] Does it say what the fee is for? [speaker002:] No, I hve no idea where it came from. [speaker001:] Let me get that reversed for you. Can you confirm that amount for me please? [speaker002:] It was for $354. Why was that fee put on my account? [speaker001:] Im seeing that also. I have reversed that for you. I apologize. The internal team will be looking into this. [speaker002:] OKay, thanks [speaker001:] It was an error in the system. [speaker002:] I realize it's not your fault. Sorry, if I was curt with you. [speaker001:] Thank you for bringing to my attention. I wrote a report and sent it to the proper department. Anything else I can help you with? [speaker002:] I appreciate that. That's all for today. [speaker001:] Have a great day. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi I'm having some problems looking for some boots. Is there something going on with your website [speaker001:] I would happy to check. Are you having a hard time with the search option or the website in general? [speaker002:] it's the search function Like I try to look for boots and I get jeanss I've done it a few times and get different results except for the boots [speaker001:] Ok lets try a few things. Can you clear the cookies in your broswer? [speaker002:] ok hold onn no that didn't work [speaker001:] Can you now try to look for another item such as a Prada handbag and see if that works? [speaker002:] ok hold on [speaker001:] No problem. [speaker002:] no I'm still getting strange results [speaker001:] Lets try logging out and back into your account to see if this fixes the issue? [speaker002:] ok hold on hey that seemed to work! I was able to find my boots [speaker001:] Great, is there anything else I may help you with today? [speaker002:] no that's it [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi. My name is ALessandro Phoenix. The website is really slow today, and I'm wondering what the issue is and if you can help fix it? [speaker001:] I can definitely look into this for you. Is the overall website in general or are you having search issues? [speaker002:] The overall website runs slow. [speaker001:] First I will notify our internal team. I do apologize for this inconvenience but lets get this fixed. Can you try to visit another website first to see if there are any issues on the other site? [speaker002:] Other websites seem to be running at normal speed. [speaker001:] Can you close all tabs on the browser and any other programs that may be running? Sometimes this slows thing down. [speaker002:] Ok. [speaker001:] If that does not work can you please log out and back into your account. [speaker002:] I closed all other tabs and programs, and now it seem to be running at normal speed. [speaker001:] Great, is there anything else I can help you with today? [speaker002:] That was it. Thank you. [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I was trying to check the status of my refund [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Alessandro Phoenix [speaker001:] To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] ap962594 ap962594@email.com 4802475667 [speaker001:] Thank you, Alessandro. I'm seeing from the system that your refund is currently in progress, and you initiated it by email. [speaker002:] correct [speaker001:] Did you have any other questions about the status of your refund that I may assist you with? [speaker002:] how long is it supposed to take? [speaker001:] Unfortunately I'm unable to see the expected date that your refund will clear. If you would like, I can escalate your question to our management team for further clarification. [speaker002:] alright i guess i will just give it a couple more days [speaker001:] Your patience is greatly appreciated! Is there anything more I may help you with today? [speaker002:] that was all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Good morning. How may I help you today? [speaker002:] Hello. I am in a big rush to get my order as soon as possible and need to upgrade to overnight shipping. How an I do that? [speaker001:] Sure one moment please. May I have your name please? [speaker002:] My name is Sanya Afzal. [speaker001:] Thank you Sanya. May I have your Account ID and Order ID also? [speaker002:] My Account ID is: T0QGRWJWZJ, and my Order ID is 6957280297 [speaker001:] What is the shipping status on this order? [speaker002:] It says it is delivered. [speaker001:] Seeing that the item is already delivered then there is nothing further we can do. Have you checked if you received it? [speaker002:] Not today, but I will check. Hold on a minute, please. [speaker001:] Sure. It may have just got there. [speaker002:] You are right. I did receive it. Thank you for your help. [speaker001:] Fantastic. Anything else I can help with? [speaker002:] No, that is all. Thank you for your time. [speaker001:] Great have a nice day. [speaker001:] Hi, how are you doing today? [speaker002:] Hi. Well. I'm a bit upset. The cost of my shipping is so high! [speaker001:] Let me see if I can do something about that for you, what is your name? [speaker002:] My name is Joseph Banter. [speaker001:] Thank you. Also, what is your username, email, and order ID? [speaker002:] Email Address: jbanter3@email.com Username: jbanter3 Order ID: 9086231605 [speaker001:] What is the shipping status on your order? [speaker002:] Oh man. It says Delivered. It must be at my house. [speaker001:] No problem! It will be too late to waive the fee, but I can refund the amount to your account for you. One moment while I get that set up. [speaker002:] Thank you so much. [speaker001:] No problem! That refund should be all set for you. Is there anything else I can do today? [speaker002:] That was it. Thank you! [speaker001:] You're welcome, have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Can i add an item to an order i placed? [speaker001:] Let's check on that. Can I get your full name, account ID, and order ID? [speaker002:] David Williams Account ID: HJV9OXABMZ Order ID: 3956431760 [speaker001:] What is the shipping status? [speaker002:] out for delivery [speaker001:] Thank you. One more thing, what is your membership level? [speaker002:] guest [speaker001:] Okay, unfortunately it is too late to add a new item to the order. I would suggest making a new purchase [speaker002:] Oh, Okay. thanks you. [speaker001:] Is there anything else you need? [speaker002:] That's all i needed. [speaker001:] Have a great day [speaker001:] Hi! how can I help you? [speaker002:] i am trying to navigate your website and it is excruciatingly slow. what is going on? [speaker001:] Oh, I'm sorry about that. Lets see what I can do to help. first I'll let our website team know so they can see what's going on can you try logging out and logging back in and see if that helps? just let me know [speaker002:] i logged out and back in. it took awhile because of the slowness but it is still slow. [speaker001:] next try closing all other programs and closing any other browser tabs you have open let me know if that helps sometimes those things running in the background can make the site seem slow [speaker002:] i don't have any other tabs open. [speaker001:] ok, I can make that order for you if you'd like. It seems like this might be an issue for our website team to fix what was it you were trying to order? [speaker002:] michael kors jeans. [speaker001:] OK, I've ordered those for you. Sorry about the issues with the site, we'll be working on fixing it. Anything else I can help with today? [speaker002:] that's it. [speaker001:] ok, great, well have a good day! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hi. I wanted to know if my subscription cost can be delayed for a little bit because I didn't make as much money as I had hoped this month. [speaker001:] Let me see what I can find out. May I have your full name? [speaker002:] David Williams [speaker001:] Thank you. May I also have your account ID and order ID? [speaker002:] Sure. My account ID is 8KEIANY3NO and my order ID is 46 sorry 464512260 [speaker001:] Hm, that order ID didn't work. Is it maybe missing a number? [speaker002:] 4640512260 That should work [speaker001:] That did the trick! What is your membership level? [speaker002:] Bronze [speaker001:] I'm very sorry, as a Bronze member we cannot offer you an extension. [speaker002:] Is it possible to speak with a manager? [speaker001:] Yes, it is. What phone number would you like them to call you on? [speaker002:] I can be reached at 781-295-7902 [speaker001:] I will put in a request for the manager to call you. You should hear from them later. [speaker002:] Thank you so much [speaker001:] Is there anything else I can do for you? [speaker002:] No, that is all [speaker001:] Okay. Have a nice day! [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] The items i have been trying is always out of stock I have been looking for them for a month on the website [speaker001:] Was it one specific item? [speaker002:] No three items [speaker001:] OK. Let me see if I can help [speaker002:] ok [speaker001:] May I have your full name or account ID [speaker002:] Crystal Minh [speaker001:] Thanks Crystal. I have pulled up the account. [speaker002:] ok [speaker001:] I apologize the items were out of stock. [speaker002:] its ok [speaker001:] I have written up a report to our purchasing team to make sure they do better going forward. [speaker002:] Okay, thank you for that [speaker001:] You're welcome. Anything else I can help with? [speaker001:] Hello, can I help you with something? [speaker002:] I'm having this crazy frustrating issue with your site. Every time I add something to my order, the shopping cart doesn't update. Can you help? [speaker001:] Yes. Have you tried logging in and out yet? [speaker002:] Yeah, first thing I tried! [speaker001:] Refresh the page and try to add it again, please. [speaker002:] Well dang, refreshing fixed it! Thanks a lot for that. [speaker001:] That's great! Is there anything else I can help you with? [speaker002:] Nah, all good! [speaker001:] Have a great day! [speaker001:] Hi! How can I help you today [speaker002:] Hi, I'm thinking about buying the Tommy Hilfiger boots. I have a bit of a problem, I constantly step on gum. I don't know how, but I hate when it gets stuck in my shoe sole. Do you have any recommendations for getting gum out of these soles? [speaker001:] That's a pretty common problem! Our method is pretty foolproof. Use a butter knife to rub a big glob of peanut butter over the gum. After 10-15 min, the gum should start to soften and become "one" with the peanut butter. Once that happens, scrape it off, then clean the rest of your shoe with soap and water! [speaker002:] I never heard of that! Thanks for the tip! [speaker001:] You're very welcome! Is there anything else I can help you with today? [speaker002:] No, that's all I needed! [speaker001:] Great, have a wonderful day! [speaker001:] hello [speaker002:] Hi I wanted to check the status of the subscription shopping service I have I would like to keep the service and wanted to know if there is any fees due [speaker001:] Give me a moment Give me your full name [speaker002:] David Williams [speaker001:] I need to verify your identity Give me your account id and order id [speaker002:] Account ID: Z80EDKJTXX Order ID: 4675612490 [speaker001:] Your subscription is due in 3 days and your fee is $55 [speaker002:] Oh okay. So I have a couple of days to make the payment? [speaker001:] Yes [speaker002:] Thanks for your help [speaker001:] You are welcome Would this be all? [speaker001:] Hello, how may I help you today? [speaker002:] Hi. I was wondering how much it would cost to have my name stitched into the white Calvin Klein T-Shirt. [speaker001:] Sure. I can look into that for you. [speaker002:] thanks [speaker001:] How many characters would you have stitched into the shirt? [speaker002:] No, 9 I'm sorrry [speaker001:] The cost for stitching your name into the shirt will depend on how long your name is, but I'd be happy to calculate that price for you. Great, thank you. [speaker002:] So 9 characters long [speaker001:] Stitching costs 30 cents per character, so that would $2.70 to stitch 9 characters into the shirt. [speaker002:] I'm not sure if I want to do my last name too. Okay, that tells me what I need to know! Thank you. [speaker001:] If it is more than 15 characters then the price changes. [speaker002:] What does it change to? [speaker001:] The next 15 characters after the first 15 will cost 20 cents each, and then 10 cents for any after that. How long is your last name? [speaker002:] Does it matter what item I have stitched? It's 7 charachters [speaker001:] No, the item doesn't matter. Okay so that will be 30 cents for 15 characters, and then 20 cents for one. That would be $4.70 [speaker002:] OK, thank you! That's what I needed to know. [speaker001:] Great, can I help with anything else today? [speaker002:] No [speaker001:] Thank you so much, we appreciate your business. Have a great remainder of the day! [speaker001:] Hi! How may I help you? [speaker002:] hello I am really hoping you can help me I'm pretty unhappy with what I am seeing on my account [speaker001:] What's wrong? [speaker002:] I enrolled in the premium subscription shopping level and now I am seeing that I was charged for something twice? not good [speaker001:] What was double charged? [speaker002:] I did not think I would have to deal with something like this at this level you don't have it in front of you? [speaker001:] I'm sorry, sometimes glitches happen in our system. I'd be happy to try to fix it. Not yet. May I have your full name? [speaker002:] do I really have to enter a bunch of info? this service for premium is not cheap! Not yet? Rodriguez Domingo [speaker001:] Unfortunately, I have to enter your information before I can see your account. It doesn't come up automatically. [speaker002:] I am not happy about where this is going it should all just be there. what the heck am I paying for then? this is so walmart level not premium give me a break [speaker001:] We're still upgrading our systems, so things may be a little less than optimal for the next little while. [speaker002:] that is unacceptable [speaker001:] So you saw a duplicate item? [speaker002:] please just transfer me to your manager? I can't deal [speaker001:] I believe I can help you with a little more information. If not, I will be happy to get my manager involved. May I have your account ID and order ID? [speaker002:] why can't you just transfer me now?? [speaker001:] As you wish. May I have your phone number so they can call you right away? [speaker002:] ugh.. V1MLV7WBGD acct ID 1530059635 order phone:1936026837 please... a manager? can you please transfer me? I am just trying to get my money back for something I did not buy!! [speaker001:] I see that you were mistakenly charged for two of the same thing. I can take care of this right now or you can wait for the manager's call, it's your choice. [speaker002:] are you going to refund me now? [speaker001:] If it hasn't shipped yet, I can refund you immediately. Otherwise you will have to call when it arrives. Do you know the shipping status? [speaker002:] come on no i do not! please just give me my money?? you should know if it shipped [speaker001:] Okay. I'll get my manager to give you a call since I cannot go any further. I apologize for the inconvenience. [speaker001:] Hello, how can i help you [speaker002:] Hello, I want to upgrade to overnight shipping I would like to get my order as soon as possible [speaker001:] Okay sure could i get your account id or full name please [speaker002:] Albert Sanders [speaker001:] Okay, and could i get your order and account ID also please [speaker002:] Account ID: TPCGK3AKB9 | Order ID: 3557586159 [speaker001:] Okay could you give me the shipping status please [speaker002:] Order Received [speaker001:] Okay great we can still upgrade it [speaker002:] Thats good [speaker001:] Could you give me your membership level please [speaker002:] silver [speaker001:] Okay it will be a $20 charge to upgrade to overnight. Is it okay if i add that onto the card you paid for the order with? [speaker002:] Yes that will be okay [speaker001:] Okay just did it, is there anything else i can help you with today? [speaker002:] That is everything, thank you for all your help today [speaker001:] No problem, have a nice day [speaker001:] Hello. How can I help you today? [speaker002:] I want to check on if my subscription is active [speaker001:] I would love to help with that. What's your full name? [speaker002:] Rodriguez Domingo [speaker001:] Thank you. May I also have your account ID and your customer ID? I'm sorry, I meant your order ID not customer ID [speaker002:] My account id is KZVUPBGHZ0 and my order id is 3818351219 [speaker001:] Thanks for that information. Unfortunately, your subscription is not active. [speaker002:] I would like to pay the subscription fee now [speaker001:] While your subscription is generally 99 a year, you only have 14 due now. Do you have a credit card number you would like for me to apply the 14 dollar fee to? [speaker002:] Yes [speaker001:] Okay what is it? [speaker002:] 5218652981201838 [speaker001:] Thank you for that. Your account has been updated. Can I help you with anything else today? [speaker002:] Nothing else, thanks for the help [speaker001:] You're welcome. Thanks for your continued business. Have a great day. [speaker001:] Hi. I needed some help. I want to check the status of my order. I need the delivery time changed. The order statement says delivered, but it is not here. Hello? [speaker002:] Sorry Give me a moment and I can pull up what I need to help you with your issue As you said the order says delivered but it hasn't arrived yes? [speaker001:] Yes [speaker002:] So first I'm going to have to ask for your full name, if you don't mind [speaker001:] Joyce Wu [speaker002:] Okay so now I need your account ID and Order ID to make sure I can get the specific order [speaker001:] Account ID: H4YVJ4QPQC Order ID: 6429286405 [speaker002:] One moment please. Are you sure that the account and order ID's are correct? [speaker001:] Yes. I am not a member. I am a guest. [speaker002:] Well I'm sorry to say this but there's an issue with our system right now, and it seems we can't pull up orders. [speaker001:] Okay. Well that is all I really needed help with. [speaker002:] So I can't help you with this at the moment, but hopefully when things are back online it will go smoothly for you [speaker001:] Okay, thank you [speaker002:] Have a wonderful day otherwise! [speaker001:] Hi how may I help you today? [speaker002:] Hi there. I am looking to buy a pair of Guess jeans. But they are $30 more to buy them here then the competition. Can you price match? [speaker001:] Oh I see. Let me look into this for you. May I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] May I have your Account ID and Order ID? [speaker002:] Account ID: VEQNASYB6M Order ID: 5188736041 [speaker001:] Thank you Alessandro. So have you placed your order already? [speaker002:] I have, yes. [speaker001:] Well unfortunately the pricing from competitors is beyond our control. [speaker002:] You should be able to price match since youre selling the same item. Or atleast offer a discount code for the next visit. [speaker001:] I can offer a promo code if you would like? YOu can use "BCWMD" on your next purchase. [speaker002:] Perfect, thank you. [speaker001:] Is there anything else I can do for you? [speaker002:] that is everything. [speaker001:] Great have a nice day. [speaker001:] Hi, there. How may I help you? [speaker002:] I am having trouble with the search function on your website. Is it normal? [speaker001:] Let me do some digging to see what the issue could be. Log out of your account, then log back in and see if that helps. [speaker002:] I will do that immediately Okay I just did....the search function is running again! [speaker001:] Wonderful! I'm glad it worked! Can I help you with anything else today? [speaker002:] Nothing else for me....thank you [speaker001:] Have a great day! [speaker001:] Hi, how may I help you? [speaker002:] Hi. I would like to know if my subscription includes free international shipping [speaker001:] Ok, I can help with that One moment please [speaker002:] ok [speaker001:] Can I have your full name or Account ID please? [speaker002:] Norman Bouchard [speaker001:] thank you. No, your account does not include free international shipping at this time I'm sending you a link with FAQ about your account [speaker002:] Okay then [speaker001:] so you can see what is included Can I help with anything else? [speaker002:] No, that's all. Thanks. [speaker001:] You're welcome, have a great day [speaker001:] Hello, Anyone here? [speaker002:] Hi, thanks for contacting Acme, how can I help you today? [speaker001:] Yes, I'm Carla Ortique [speaker002:] Hi Carla, how can I help you? [speaker001:] Yes, base on my order purchase on 05-02-2020 [speaker002:] Sure. What is it I can help you with? [speaker001:] I purchase a jean from you but the size i choose wasn't the size given to me [speaker002:] Oh, sorry to hear that. I do apologize. Would you like to return that? [speaker001:] No. but i want to order for another jeans [speaker002:] Did you already return the jeans that were the wrong size? We may be able to issue a refund if the jeans haven't been shipped out yet, or you already returned them [speaker001:] No, i didn't because i gave it to my uncle So now i need another one from brand Tommy Hilfiger And the price range is $120 [speaker002:] Ok, so you just want to place an order for a new pair of jeans. Gotcha. Can I get your account ID and Order ID please? [speaker001:] Okay Here is my Order id 4194513554 [speaker002:] Can I get your account ID as well? Are you there? [speaker001:] Yeah [speaker002:] I need your account ID please [speaker001:] Carla Ortique [speaker002:] Your account ID, not your name I'm not going to be able to help you place the order for those Tommy Hilfiger jeans without an account ID [speaker001:] Carlafortique [speaker002:] no, not your username Unfortunately I'm not going to be able to assist you without the account ID. Maybe you can reconnect with us when you have it available. [speaker001:] Is okay. Thank you [speaker002:] What is your membership level? We have Bronze, Silver, and Gold levels. [speaker001:] Guest Bronze [speaker002:] Ok, thanks. [speaker001:] You are welcome [speaker002:] And you wanted to purchase a pair of Tommy Hilfiger jeans, correct? [speaker001:] yes okay [speaker002:] Ok, I went ahead and placed that order for you. Can I help you with anything else today? [speaker001:] Nothing again [speaker002:] If there is nothing further, then I wish you a great rest of your day, and thank you for your business with us here at Acme. Have a great day! [speaker001:] And you too [speaker002:] Thanks. Bye now! [speaker001:] Hello, how can I help you? [speaker002:] Hi can you please tell me what my subscription status is? I want to keep it and I need to make sure it is not delinquent [speaker001:] Sure, can I please get your full name, account ID, and order ID? [speaker002:] Crystal Minh 23rzn7l1ry 8104847611 [speaker001:] Okay, our system shows that your subscription is inactive, because you owe a payment of $55 due yesterday [speaker002:] ok [speaker001:] I can send you a link so you can look up your status on your own in the future [speaker002:] Ill make a payment soon. That would be great [speaker001:] Is there anything else I can help you with? [speaker002:] no that was all thank you have a nice day [speaker001:] Have a nice day! [speaker001:] Hi there I was wondering if my shopping cart currently qualifies for free shipping? [speaker002:] hi [speaker001:] I have a $54 Michael Kors jacket, a $49 pair of Guess Boots, and a $74 Michael Kors jacket I am looking to buy [speaker002:] let me look that up for you. good news. Shipping is frree as long as the pre-tax total is higher than $25 [speaker001:] Oh that is great [speaker002:] You def. qualify! [speaker001:] Awesome, I will go ahead and place the order! [speaker002:] Otherwise, it costs $4.99 [speaker001:] Great products on the site! Okay, good to know [speaker002:] do glad to hear that. Is there anything else? [speaker001:] Hmmm That's all I need to know Thanks for your help! [speaker002:] thanks for being our customer. Have a great day! [speaker001:] Hi. Thank you for contacting the client support, how may I help you today? [speaker002:] Hello, I am not able to access my account because I seemed to have forgotten my password [speaker001:] I'd be happy to help you with that. Can I start by getting your name? [speaker002:] David Williams [speaker001:] Mr. Williams, can I also get your username? [speaker002:] davidwill055 [speaker001:] For security reasons I can't access your password, but I can create a new one for you, Is that what you'd like me to do? [speaker002:] That would be fine [speaker001:] Sure, can I please get your PIN? [speaker002:] My security answer is Alexander [speaker001:] That works too. Just a moment. [speaker002:] thanks [speaker001:] Here's your new password: 34hcb4ukl3j Is there anything else that I can help you with today? [speaker002:] that is all [speaker001:] We appreciate you shopping with us, have a great day! [speaker001:] Hello! How may I help you? [speaker002:] Can you tell me what I have to do to cancel a subscription? I want to buy some things but can't if I'm still paying for the subscription. [speaker001:] I understand. You can cancel at anytime and won't be charged. [speaker002:] Okay, great! [speaker001:] If your due date is today and you already paid you will have it rest of month if you cancel. [speaker002:] I understand. [speaker001:] Is there anything else you need help with? [speaker002:] No, that's everything. Thanks! [speaker001:] Have a great day! [speaker001:] Hello [speaker002:] Hi! [speaker001:] How to remove grass strain from jeans? [speaker002:] Sure, let me check that for you! So to test a grass stain first soak a sponge in undiluted white vinegar and dab it lightly on the grass stain. sorry I mean to treat a grass stain! Next dry it with paper towels and repeat until the stain is gone. [speaker001:] ok thanks [speaker002:] Then, turn the jeans inside out and wash them in cold water. Is there anything else I can help with today [speaker001:] no [speaker002:] ok, have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] I was shopping earlier and thought I added everything I liked to my cart, but I forgot the boots. Can I still add them to my order? [speaker001:] I'd be happy to check on that for you. Can I have your full name, account ID, and order ID, please? [speaker002:] Albert Sanders. My account ID is EYKX1T79R5 and my order ID is 7138041284. [speaker001:] And what does the shipping status say on your order? [speaker002:] it says order received [speaker001:] Okay, great. We can go ahead and add it to the existing order since it hasn't shipped. What was the brand of boots you wanted to add? [speaker002:] Tommy Hilfiger I'm so glad! [speaker001:] Okay, I have added it to your order! Is there anything else I can help you with today? [speaker002:] No, that's all. Thanks a bunch! [speaker001:] You're very welcome! Have a great day. [speaker001:] Hi, how can I help you? [speaker002:] Hi, I am having a problem with some jeans. [speaker001:] Oh no, I'm sorry to hear that. What is the problem? [speaker002:] I got a grass stain on them, and I was wondering how I should treat that? [speaker001:] I will go ahead and look up that information for you. In the meantime, can you tell me your name? [speaker002:] Sure. It's Crystal Minh [speaker001:] Nice to meet you Crystal. To help remove the grass stain, first soak a sponge in undiluted white vinegar and lightly dab around the stain. And then dry it with paper towels and repeat if necessary. [speaker002:] okay. White vinegar? I'll have to get some. Thank you! [speaker001:] Yes correct. Also to preserve the color make sure to reverse the jeans inside out and when washing, use the cold setting. I hope this answered your question. [speaker002:] oh, great. Yes, thank you, I'll give that a try! [speaker001:] Sounds good. Did you need anything else? [speaker002:] No, if this works, that's all I needed. [speaker001:] OK, if it doesn't, feel free to contact us again. Hope you have a good day! [speaker002:] thanks! Bye! [speaker001:] Bye [speaker001:] Thanks for choosing AcmeBrands! How can I help you? [speaker002:] Hey! I think the payment on my order is not right, can you check in on it for me? [speaker001:] Sure! What is your full name? [speaker002:] Albert Sanders [speaker001:] Thanks, Albert. One moment, please. [speaker002:] Sure, thanks! [speaker001:] And what exactly is the issue? [speaker002:] I think the payment method is wront wrong [speaker001:] Okay. What is your order ID and account ID? [speaker002:] Account ID: DBK4ZS07RA Order ID: 4691573823 [speaker001:] Thank you! What is the shipping status of your order? [speaker002:] Order Received [speaker001:] Okay, it's early enough for me to change it. What is the new payment method you would like to use? [speaker002:] Oh great, can we use the credit card I have on file? [speaker001:] Do you have the number for it? [speaker002:] Yes, its 2346 7485 3829 3498 [speaker001:] Got it! You're all set. Can I help you with anything else today? [speaker002:] That's it, thanks so much for your speedy help! [speaker001:] You're welcome, have a good one! [speaker001:] Hello, thank you for contacting us today. How can I help you? [speaker002:] Hello, I was curious as to what your refund policy is? [speaker001:] Sure thing let me get that information for you. So in order to be eligible for a refund the Item has to be in an order received status, that is not shipped yet. The information we'll need from you is Youd Order ID, Username and Email so make sure you have this handy when requesting a refund. Also there are time periods in which a refund is accepted but this is based off your membership level [speaker002:] Ok, thank you very much [speaker001:] Not a problem the memberhsip level refers to when you need to return an item that has already shipped in order to get a refund. Was there anything else you would like to know? [speaker002:] That is all [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] I am trying to ad an item to my cart, but it is not updating right [speaker002:] No problem, one moment Did you try refreshing the page then trying again? [speaker001:] it still seems the same [speaker002:] Ah, can you try logging out then in? [speaker001:] that seems to have worked, thanks for the help [speaker002:] Great! Is there anything else I can do for you today? [speaker001:] no that was all [speaker002:] Awesome, you have a good day now. [speaker001:] Hello, how can I help you? [speaker002:] Hello. I noticed that my address was incorrect I need to change it, please. [speaker001:] Absolutely. May I have either your full name or account ID to pull up your account? [speaker002:] Yes. My name is Albert Sanders. [speaker001:] And could you confirm the old address on your account? [speaker002:] Yes. The old address is: 4570 Primrose Avenue [speaker001:] Alright, I just need to verify your identity. I need 3 of the following: ZIP code, phone number, PIN number, username, password, email address, or order ID of a previous purchase. [speaker002:] Sure. My zip code is: 77827, email address is: albertsanders423@email.com, and user name is: albertsanders423 [speaker001:] Verified, thank you! What would you like your address updated to? [speaker002:] The correct address should be 4571 Primrose Avenue. [speaker001:] All done! Is there anything else I can help you with today? [speaker002:] That is it. Thank you so much for your help today. [speaker001:] Absolutely! Have a wonderful day and let us know if you have any other questions. [speaker001:] Hello! How can I help you today? [speaker002:] I want these specific boots but it says you're out of stock and I really need them what do those things mean? [speaker001:] I'm looking in our inventory to see if I can get a specify day that your boots will be back in stock [speaker002:] oh, thank you [speaker001:] So far, I do not see a date that they will be in stock. It appears there is a shortage of them [speaker002:] that's not good, I promised my son that I would get them for him by this weekend [speaker001:] I am so sorry, but I will not be able to get them for you by this weekend [speaker002:] I'll even pay extra if you can, please [speaker001:] I am so sorry but there is no way I can do that. I do not want to promise you these boots knowing that I can not get them [speaker002:] okay, I'll look elsewhere, thanks [speaker001:] Is there anything else I can assist with today? [speaker002:] no, that's it [speaker001:] Have a great day! [speaker001:] Hi, there. How may I help you? [speaker002:] I lost my 2-factor authentication phone. My name is Alessandro Phoenix [speaker001:] Okay, I can help you with that. May I have your email address that I can send the code to? [speaker002:] Email Address: alessandrop533@email.com [speaker001:] Do you have a PIN? [speaker002:] Maybe 342? [speaker001:] I can also accept your mother's maiden name. [speaker002:] French? [speaker001:] Okay, I will send the code to the email address you provided me. I'm also sending you a link about security practices. [speaker002:] GReat thanks- [speaker001:] You're welcome. Anything else today? [speaker002:] That's all I needed. Have a nice day! [speaker001:] You too. [speaker001:] hi how cna i help you [speaker002:] Hello I would like to know the benefits of the premium membership [speaker001:] Sure! All members are invited to the annual holiday extravaganza with open bar and free flights anywhere in the US! Bronze members save on shipping, silver members get what bronze does plus can have agents purchase on their behalf and cancel orders naytime Gold members can get unlimited refunds and will always get the benefit of the doubt do you need anything else [speaker002:] no I think that pretty much covers my inquiry thanks a lot for your service [speaker001:] have a great day [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hello Is my shipping date tomorrow afternoon? Because you got an email notification implying otherwise. [speaker001:] OK, let me take a look. First, can you give me your full name or account ID? Are you still there? [speaker002:] Name: Joseph Banter [speaker001:] Thank you can you also give me your account ID and order ID for the order in question? [speaker002:] Account ID: T8ESHI8RWO Order ID: 0255980523 [speaker001:] And to verify your purchase I will need your username and email address. [speaker002:] Username: josephb4 Email Address: josephb4@email.com [speaker001:] I see that your order does look to be as expected, it seems the email you received was generated in error. Is there anything else that I can help you with today? [speaker002:] No but thank you [speaker001:] Thank you, have a great day! [speaker001:] hey just some concerns about your pricing today if anyones there [speaker002:] I'll be glad to help you if I can. May I ask what specific concern you have about pricing? [speaker001:] this jacket i've been looking at is much cheaper on other sites are you aware you have it for nearly 70 and its half everywhere else i've looked [speaker002:] May I get your full name and account ID to verify details? [speaker001:] I'm norman bouchard still guest level [speaker002:] OK, Mr. Bouchard, thank you. [speaker001:] just wondering why it's so much more with you don't see a reason to be a member at such prices [speaker002:] Our prices change sometimes, and that is unfortunately out of my control. You might try to check again in a few days to see if the price has gone down. [speaker001:] Ok Well I'll just buy the jacket from your competitor at nearly half the price you have up now [speaker002:] I can offer you a discount for the item you want. Promo code LRZEQ [speaker001:] thanks for helping out [speaker002:] As I say, though, our pricing algorithms will often dynamically change the price of an item. You're welcome. [speaker001:] I was mostly just curious about that yeah but now I'll get the jacket with that [speaker002:] Excellent, I"m glad to hear I was able to help you today. Is there something else you need? [speaker001:] that's all for today thank you [speaker002:] Thank you. Good bye. [speaker001:] Tell me more about the 50 dollar Guess jacket [speaker002:] Okay! What would you like to know? [speaker001:] what is the material made of? [speaker002:] The outside of the jacket is made with polyester, nylon, and tricot to make the jacket wind-proof. The inside is lined with cotton for insulation. [speaker001:] thanks [speaker002:] Of course! Do you have any other questions? [speaker001:] none [speaker002:] Okay, have a great day! [speaker001:] Hi, there! How may I help you today? [speaker002:] My name's Joseph Banter, I need to dispute a bill [speaker001:] Okay, Mr. Banter. I can help you with this. First, I am going to pull up your account. What exactly is the issue with the bill? [speaker002:] It regards my premium subscription. I was charged twice for the subscription [speaker001:] Okay, I can look into that for you. May I please have your Account ID and Order ID? [speaker002:] QG4PPJGHGZ 8420533828 [speaker001:] May I have your membership level, please? [speaker002:] Guest [speaker001:] Okay, thank you. I am checking the system. I can refund the amount. [speaker002:] Ah, that would be great [speaker001:] How much was the extra charge? [speaker002:] $40 [speaker001:] Your refund has been approve. May I help you with anything else today? [speaker002:] No, that's everything. Thank you. [speaker001:] You're welcome. Have a great day. [speaker001:] Hello, how can i help you [speaker002:] I think my premium subscription was removed from my account even though I did not ask it to be. [speaker001:] Do you think it expired? [speaker002:] No, not that I know of. Can you check my account and see. [speaker001:] Did You want me to find out the due date? [speaker002:] yes [speaker001:] Okay can I get your full name please. [speaker002:] Rodriguez Domingo [speaker001:] Great, found your account. Now can I get your account id and order id [speaker002:] Sorry, I do not have that. [speaker001:] I need to be able to verify your identity with this information. [speaker002:] I don't have it. Oh found it. It is 23543323 [speaker001:] Is that the order id or the account id? [speaker002:] account ID [speaker001:] Can you find an order id too? [speaker002:] it is 2323443 [speaker001:] It seems your due date was yesterday. So It has expired. [speaker002:] Oh, ok [speaker001:] Do you need anymore help? [speaker002:] no, thanks [speaker001:] have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] I have had my eye on a pair of boots and went to order them today and they are $10 more expensive today than they were yesterday:: [ [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can I please have your full name, account ID, and order ID? [speaker002:] Alessandro Phoenix Account ID: LDMXA4BYKF Order ID: 6377395554 [speaker001:] Thank you. Please give me a moment to look into the price discrepancy. Our records indicate that the boots were lower in price yesterday because they were a part of our daily deals event. Unfortunately, the event has ended today and the price has returned to normal. [speaker002:] Is there anyway to get them at yesterday's price? [speaker001:] I apologize but I have no control over the price. [speaker002:] Is there any kind of credit that can be applied? [speaker001:] However, as a one time courtesy, I can offer you a 10% promo code which will bring the price similar to that of yesterday's. [speaker002:] Please [speaker001:] Your 10% discount code is RZZQ0 This code will expire in 7 days. [speaker002:] Thank you [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] No that is all [speaker001:] Thank you. Have a great day! [speaker001:] Hi there. [speaker002:] hello. [speaker001:] I'm thinking about buying some stuff, but I have a lot of brothers and sisters and we get our clothes mixed up sometimes. So I'm wondering how much it costs to get my name stitched inside a jacket I want to buy. [speaker002:] Ok lets see what we can do. Can I get your name please? [speaker001:] Chloe Zhang [speaker002:] Thanks! [speaker001:] You're welcome! [speaker002:] So you would like to have stitching added to just one jacket and would like to know the cost of the service? [speaker001:] Yep, just one. [speaker002:] Well Chloe, it appears that we offer free embroidery to our current customers. Up to 4 times a year and up to 8 letters at a time for no charge. [speaker001:] Ok awesome. I have a gold membership so I guess I'm good to go then? [speaker002:] Yes mam, your gold membership includes this feature. [speaker001:] Awesome Awesome. [speaker002:] Just bring your jacket to our nearest location to have completed and picked up the same day. Is there anything else I can help you with today? [speaker001:] Ok. Nope that is all. [speaker002:] Great, thanks for using Acme customer service chat and have a great day. [speaker001:] Hi! How can I help you? [speaker002:] I was looking at some guess jeans and was wanting to get some more info about them [speaker001:] Sure, what was your question? I'd be happy to help. [speaker002:] I wanted to know how much they are first [speaker001:] Is the price not showing on the website? All the prices are typically listed with the items. [speaker002:] I just wanted to make sure, next are they dark blue or black? [speaker001:] They come in many different colors, including deep sea, indigo, equinox, indie blue, and sky blue. Those are listed in order from darkest to lightest. Any other questions? [speaker002:] no that is all, thank you [speaker001:] You're welcome. Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi, I want to return these jeans. They are the wrong size. I ordered a medium but they gave me an extra small. [speaker001:] Alright thank you for letting me know what was wrong. I'll do my best to help get them returned. Could you give me your full name please? [speaker002:] Albert Sanders [speaker001:] Thank you Albert. I was able to pull up your account. Could oyu also provide me with your username, Email and order ID please? [speaker002:] alberts3 alberts3@email.com Order ID: 5339538589 [speaker001:] Great, I was also able to validate the purchase. Next could you tell me your membership level and the purchase date? [speaker002:] I'm a guest member I bought them in November of 2019, I just never got around to opening it until now. [speaker001:] Do you still have the receipt available? [speaker002:] Unfortunately no I don't [speaker001:] Unfortunately under the guest membership level I can only process a return if it is within 30 days or you have your receipt. I'm very sorry for the incovenience. [speaker002:] Ah okay, that's too bad. I think I'll just donate them to the salvation army then. Thanks for trying to help, have a nice day! [speaker001:] That sounds like an excellent repurposing of the item. Could I help with anything else? [speaker002:] No, that was all. [speaker001:] Have a wonderful day! [speaker001:] good afternoon, how can I help you? [speaker002:] just wanted to check on the status of a refund [speaker001:] sure, would you give me your full name or account ID [speaker002:] Alessandro Phoenix aphoenix939 [speaker001:] additional to this you would give me the order ID and email please [speaker002:] 7916676427 aphoenix939@email.com no worries [speaker001:] everything in order, soon I will indicate the status of your refund. [speaker002:] great let me know [speaker001:] It is currently in progress and the payment method with which it is being processed is online towards your credit card. [speaker002:] how much long till it is refunded [speaker001:] less than a week [speaker002:] great thanks for your help [speaker001:] a pleasure to help you have a nice day [speaker001:] hi i would like to return an item [speaker002:] Okay, I can help you with that. May I have your full name? [speaker001:] Joyce Wu [speaker002:] Is there a problem with the item you would like to return? [speaker001:] i ordered the wrong size [speaker002:] May I get your username, email address, and order ID in order to validate your purchase? [speaker001:] joycewu5 joycewu5@email.com 2415811437 [speaker002:] Thanks! Now, what is your membership level? [speaker001:] Silver [speaker002:] When did you purchase the item? [speaker001:] 2020-03-06 [speaker002:] Great! You're well within the return time range. In order to process your return, may I have your full address? [speaker001:] 2481 Kennedy St Monterey, WA 97444 [speaker002:] Thank you. Would you like to process your return via mail, in store, or at a drop off center? [speaker001:] in store please [speaker002:] No problem. The store is ready to receive your return. Is there anything else I can do for you? [speaker001:] thats everything thank you [speaker002:] You're welcome! Have a nice day. [speaker001:] hi how can I help you? [speaker002:] I see that the charge on my account has still not been reversed and it has been 9 days since it was returned [speaker001:] yuo returned an item and your account has not been credited, is that right? [speaker002:] yes that is correct it was for order id 9738916208 [speaker001:] well let me take care of that for you. What is your name please? [speaker002:] Crystal Minh [speaker001:] thanks. what is the amount please? [speaker002:] 94$ [speaker001:] our system has verified that this credit is due. OK, here is a promo code for the amount of $94 IQQV8 [speaker002:] thank you for the help [speaker001:] very sorry for the delay thanks for letting us know is there anything else? [speaker002:] that was all thanks again [speaker001:] OK. have a good day [speaker001:] Hello, how can I help you today? [speaker002:] Hello I'm wondering if you can give me some more info about one of your products. [speaker001:] Sure, what were you wondering about? [speaker002:] I'm looking at the Tommy Hilfiger boots and want to know how long it takes to wear them in? [speaker001:] Let me pull up that information for you. While I'm looking may I ask who I am talking with today? [speaker002:] Norman Bouchard [speaker001:] Norman, our boots are easier to break in than most. It takes about 40 to 60 hours. [speaker002:] Perfect Thanks for the info That's all I wanted to know [speaker001:] I'd recommend applying some oil to the boots 2 3 times the first week. [speaker002:] okay [speaker001:] Is there anything else you'd like to know. [speaker002:] No, thanks again. [speaker001:] Thanks, you have a great day! [speaker001:] Hello, how may I help you tonight? [speaker002:] Hi I want to get a refund because you just bought the item described below, but I changed my mind I bought Calvin Klein boots [speaker001:] Okay, what's your full name? [speaker002:] Rodriguez Domingo [speaker001:] Can I have your account and order IDs? [speaker002:] Account ID: IKCIWA0XGZ Order ID: 9467193946 [speaker001:] Thanks for that. So, you bought the boots, but later decided you don't want them? [speaker002:] Yes [speaker001:] Got it. What's your username and your email address? [speaker002:] Username: rodriguezdomingo063 Email Address: rodriguezdomingo063@email.com [speaker001:] I was able to find your order. What form would you like to receive your refund? [speaker002:] Debit card [speaker001:] Sure, we can put it on the card that we have on file. How much was the order for? [speaker002:] $54 [speaker001:] I've put the refund in. Is there anything else I can help you with? [speaker002:] No but thank you [speaker001:] Great, have a good night. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi I wanted to get a refund for an item I just purchaed [speaker001:] Sure. Can I please get your name? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. And what is the reason for the refund? [speaker002:] I would like to try and get the refund before the item ships! I just changed my mind [speaker001:] Alright. Can I please get your username, email address, and order ID? [speaker002:] josephb5, josephb5@email.com and the order ID i 4634905605 [speaker001:] Thank you! And you said the item has not shipped correct? [speaker002:] that is correct [speaker001:] Perfect. Would you like the refund as a gift card, a credit to your account, a paper check, or a direct refund to your credit card? [speaker002:] If you could please refund my debit car that would be great [speaker001:] Could I get your Account ID please? And do you know the amount of the purchase? [speaker002:] It was $69 I dont have any account ID, I only have my user name. If it is easier a gift card would be fine. [speaker001:] Sure if I could get your address a gift card would work better. [speaker002:] 1139 Primrose Ave Newark, NY 97920 [speaker001:] Is there anything else I can help you with today? [speaker002:] No that is all, thank you! [speaker001:] Thank you and have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I have this premium subscription shopping service and want to keep it I was hoping you could give me an extension to pay the fee [speaker001:] I can certainly help you with your premium subscription. Can you please provide me with your full name, account ID, and order ID? [speaker002:] Crystal Minh Account ID: EDLPUYLSPW Order ID: 0340398121 [speaker001:] Thank you. Can you please tell me your current membership level? [speaker002:] Gold [speaker001:] How many days of extension would you like? [speaker002:] 10 days please at most [speaker001:] Your premium subscription has been extended by 10 days. Is there anything else I can help you with today? [speaker002:] Thats it. You have been very helpful Appreciate it [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hi. How can I help? [speaker002:] I just received a bill and I'm being charged for something I didn't order. [speaker001:] I am sorry about that. Let me get your name and I'll fix that up for you. [speaker002:] Alessandro Phoenix [speaker001:] Thank you Mr. Phoenix. Where you double charged for an item or was a mystery fee added? [speaker002:] I was charged for a Guess jacket. I never ordered one. [speaker001:] Alright, let me see what I can do. [speaker002:] ok [speaker001:] Ok, let me get some info. Can I get your acct id and the order id? [speaker002:] I don't have an account id. Order id is 9351910262. [speaker001:] That's ok, let me get an e-mail instead. [speaker002:] alessandrophoenix961@email.com [speaker001:] And your user name? [speaker002:] alessandrophoenix961 [speaker001:] I am not showing an error on your order. Let me check through your subscription. What is your membership level? [speaker002:] guest [speaker001:] I am sorry but it is not showing as an over charge. I can send your inquiry on to our billing department for further review, but I can't give a credit at this time. [speaker002:] Well I'm being charged $79 for a jacket that I didn't order. Something should be done. [speaker001:] I will definately pass tha on. I do apologize for the inconvenience. Ok I have updated your status and you will receive a response in the next day or so. In the meantime can I hep you with anything else? [speaker002:] No, that's it [speaker001:] Again sorry I couldn't resolve this for you. Please enjoy the rest of your day. [speaker001:] Thanks for choosing AcmeBrands! What can I help you with? [speaker002:] I am wanting to renew my annual subscription [speaker001:] Sure thing, glad to hear it. [speaker002:] Is there anything you need from me to make that happen? [speaker001:] May I have your full name or account ID to pull up your account, please? [speaker002:] My name is Chloe Zhang [speaker001:] I have pulled up your account. Just to verify your identity, can you please provide me with your account ID and order ID? [speaker002:] Account ID is SYPCJU4OXU Order ID is 2195455326 [speaker001:] Successfully verified! The standard subscription is $99 per year. How much of it would you like to pay today? [speaker002:] I want to pay it in full today! [speaker001:] Okay, great. Do you have a credit card number handy? [speaker002:] Not on me [speaker001:] No worries, I'll use the one on file. [speaker002:] That works great! [speaker001:] Your account has been updated. Can I help you with anything else today? Thank you for contacting us today, have a great one! [speaker001:] Hi, how can I help you? [speaker002:] Hello i need to cinfirm my shipping date, because i got an email with different into. *Confirm. [speaker001:] Ok sure. And your order has already been placed? [speaker002:] I believe so. I have an order ID, but i need to make sure of my shipping date. can you verify that for me? [speaker001:] of course. What is your name, please? [speaker002:] Albert Sanders [speaker001:] Thank you. What is your username, email, and order ID? [speaker002:] albertsanders660@email.com 3691826568 I just really need to verify that the original shipping date of monday, by 5pm is correct. [speaker001:] Of course, I understand. Can I please have your username? [speaker002:] albertsanders660 [speaker001:] After looking into this, there is indeed some error. The original shipping date is no longer correct. I apologize. Let me look into this Ok, I can update the shipping date! You need this by Monday, correct? [speaker002:] I do [speaker001:] Got it. I have updated the shipping date to the original date of Monday by 5. [speaker002:] i've got a big party that these pants are going to be the life of. [speaker001:] Is there anything else I can do? [speaker002:] No, thank you for your time [speaker001:] Of course! Have a good one! [speaker001:] Hi how can I help you [speaker002:] I need to fix the phone number on my account [speaker001:] OK I can help with that can I get your full name [speaker002:] David Williams [speaker001:] OK can I get your zip code, email and OLD telephone number [speaker002:] My e-mail is dw030269@email.com. zip is 91881, old number is 600-3487 [speaker001:] OK and now the NEW phone number [speaker002:] 600-3486 [speaker001:] Great, your account is now updated. Anything else I can help you with? [speaker002:] Thank you. That's all [speaker001:] Have a nice day [speaker001:] Hello, how can I help you? [speaker002:] Hi I want to return the item below because the product below had a stain [speaker001:] Sure, let's see what we can do! Can I get your full name or account ID? [speaker002:] Name: David Williams [speaker001:] Thanks. Can I also get youe username, email address, and order ID? [speaker002:] Username: dwilliams308 Email Address: dwilliams308@email.com Order ID: 6619265809 [speaker001:] Thanks. What level of membership do you have [speaker002:] Bronze [speaker001:] When did you purchase the item? [speaker002:] 2019-12-07 [speaker001:] Do you have the original receipt or packaging? [speaker002:] No [speaker001:] Sorry, you are not eligible to return the item. Is there anything else I can help you with? [speaker002:] No but thank you [speaker001:] Have a great day [speaker001:] Thank you for being an AcmeBrands customer! How may I help you? [speaker002:] Hello, my package never arrived. I have been waiting for 9 days. [speaker001:] That is a problem! Let's see what happened. May I have your full name? [speaker002:] Yes, it's Joyce Wu. [speaker001:] May I also have your username, email address, and order ID? [speaker002:] joycewu5 joycewu5@email.com 6817623927 [speaker001:] Thank you. Usually it only takes a couple of days for your package to arrive. But since it has been 9 days, we will ship you a new item. [speaker002:] Thanks. [speaker001:] May I have your full address? [speaker002:] 1112 Brushwick Dr Baltimore, MI 34114 I appreciate it. [speaker001:] What was the item you ordered? [speaker002:] Michael Kors jeans Michael Kors jacket And a Guess jacket Yes. [speaker001:] Okay. All of those items will be shipped out soon. Is there anything else I can help you with? [speaker002:] Thanks for your help. And no, that's all. [speaker001:] You're welcome! Have a wonderful day. [speaker001:] Hi! [speaker002:] Hello, how can I help you? [speaker001:] I would like to change the phone number on the account [speaker002:] sure, I'd be happy to help you. May I have your name please? [speaker001:] Sanya Afzal [speaker002:] thank you, what is your current phone number? [speaker001:] 678-1331 [speaker002:] thank you May I have your zip code and email address please [speaker001:] sanyaafzal038@email.com 31503 [speaker002:] Thank you And your new phone number? [speaker001:] 678-1331 [speaker002:] Excellent, I have gone ahead and updated our system to reflect your new phone number. Is there anything else I can help you with? [speaker001:] That is all. Thank you [speaker002:] you're welcome, have a great day, stay healthy! [speaker001:] Hi, how are you doing today? [speaker002:] Hi, I forgot my username and I need to access my account. [speaker001:] No problem, I can look that up for you! What is your name? [speaker002:] Sanya Afzal [speaker001:] Thanks Sanya. In order to verify your identity, I will need some information from you. What is your zip code and email address? [speaker002:] 77696 is my zip code. I don't know the email that is associated with my account. But I have a phone number if that helps? [speaker001:] Yes, phone number works great! [speaker002:] Phone Number: 731-8447 [speaker001:] It looks like your username is safzal1 [speaker002:] Great thank you for the help! Can you hold for a second while I see if that works? [speaker001:] Sure! [speaker002:] Yes, it works! That's all I needed today. Thanks again [speaker001:] You're welcome! Have a great day:0 [speaker001:] Hi, thanks for contacting AcmeBrands, how may I help you? [speaker002:] Yea, so I have this subscription right? But I don't have money to pay for the extension quite at this moment Can we just pause the account for awhile? [speaker001:] I'll see what I can do for you To get started, can I get your full name? [speaker002:] Crystal Minh [speaker001:] Ok, Crystal. The first thing I need to do is verify your identity Can I get your account ID and an Order ID? [speaker002:] Account ID: 1GPEMYBO7M Order ID: 3804906281 [speaker001:] OK, that looks wonderful. Eveerything passed It sounds like you want an extension on your payment, is that right? [speaker002:] Yea, I mean that sounds about right [speaker001:] Now that depends on your member level, so my next question is what is your membership status? [speaker002:] I am just a guest [speaker001:] Unfortunately, we only give extensions to gold members If you want some sort of exception, you will need to discuss with a manager [speaker002:] OK, let me talk to the manager then [speaker001:] I will need your phone number, and the manager will call you later [speaker002:] Phone Number: 376-2118 [speaker001:] Ok, the manager will reach out to you after reviewing your account [speaker002:] Ok, yea, that would be great if we could just pause the service I'll still pay, just not quite right now [speaker001:] I understand things may be difficult right now Best of luck to you [speaker002:] Ok, thanks Bye [speaker001:] You're welcome, have a nice day [speaker001:] good afternoon, how can I help you? [speaker002:] Hi....my wife looked at my purchases and said that I should have a 40$ credit but I do not see it. Can you help me with this? [speaker001:] Sure, you mean that you have an additional amount to what you requested? [speaker002:] That is what she thinks. Can you help me clear it up? [speaker001:] Ok, could you tell me your full name or account ID [speaker002:] It is alessandro phoenix and I have a bronze level I can't seem to find my account id. Hope my name works [speaker001:] and your Orden ID please I think there is no problem just having your name [speaker002:] Perfect! [speaker001:] your Order ID please [speaker002:] I last bought a calvin klein shirt but I loved it so much that I threw the bill in the recycling bin. I knew I would not have to return it. It was 49$ and was sent at my address 5038 2nd ave raleigh wa [speaker001:] I see, one moment please Let me see how I can solve your question without the Order ID. [speaker002:] that would be nice of you [speaker001:] Couldn't you check if you still have the possibility to get the Order ID? [speaker002:] Sadly, i don't [speaker001:] It is difficult for me to identify your order without this value I see, one moment please Well I can't help you Mr. [speaker002:] It is okay..... [speaker001:] sorry for the situation but without that information I cannot move forward. [speaker002:] I'll try to find the papers and call you back Thanks for your patience! [speaker001:] No problem, a pleasure to help you. have a nice day! [speaker001:] Hello [speaker002:] I need to check the status of my order. It looks like my delivery time is wrong. [speaker001:] How did you get this information about your delivery time? [speaker002:] I was just looking at my account and the delivery time needs to be changed. [speaker001:] What do you want to change it to? [speaker002:] I need to make it the following day [speaker001:] Give me your full name or account id [speaker002:] Chloe Zhang [speaker001:] I need your order id and account id for verification [speaker002:] 3701065247 1YQH9ICBFN [speaker001:] Verified! checking my system now. I will change the time to tomorrow now [speaker002:] Great. Thanks. [speaker001:] Time of order changed You are welcome Will this be all for today? [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Yes, I need to return an item. [speaker001:] Ok I would happy to help with you that. May I ask why you are returning the item? [speaker002:] It's the wrong color I would look ridiculous:] [speaker001:] I sincerely apologize. May I have your full name or Account ID? [speaker002:] Sure, my name is Joseph Banter [speaker001:] Thank you Joseph and to verify further may I please have your username, email address, and Order ID? [speaker002:] Yes, my username is josephb5, and my email is josephb5@email.com Give me a sec to find the order id... [speaker001:] No problem. [speaker002:] OK, found it 0195027693 [speaker001:] May I have your membership level please? [speaker002:] Yeah, I'm bronze level [speaker001:] May I have the purchase date? [speaker002:] 2020-01-06 [speaker001:] Do you still have the receipt andor original packaging? [speaker002:] I have the receipt, but not the original box and stuff [speaker001:] Good news, we can return item! May I have your address? [speaker002:] Great! I'm at 2258 Circle Drive, San Mateo, TX 78560 [speaker001:] How would you like to process this return? Options include mail, in store, or drop off center? [speaker002:] I can bring it back to the store, it's nearby [speaker001:] Ok sounds good. Is there anything else I may help you with today? [speaker002:] No, that is everything, thanks [speaker001:] Thank you for contacting AcmeCorp, have a great day. [speaker001:] Hello! What can I do for you? [speaker002:] Yo, your site has a serious issue going on right now. I'm trying to buy this overpriced Tommy Hilfiger jacket, and my credit card keeps getting rejected, when I KNOW that I have plenty of free space on that thing. [speaker001:] Let me check for you. [speaker002:] Yeah thanks [speaker001:] It's not expired, is it? [speaker002:] Nah, it's valid through November 2020 [speaker001:] Okay. Can you try one more time for me, please? [speaker002:] Like, try re-entering the number? Alright... [speaker001:] Yes. Sometimes it just takes another try. [speaker002:] Nah it's not going through [speaker001:] Okay. Can you try logging out of your account and back in? That could reset things on our system. [speaker002:] One sec [speaker001:] Sure! [speaker002:] Score! Looks like that did it. [speaker001:] Great! Can I help you with anything else? [speaker002:] That's it [speaker001:] Okay, have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi! I have questions about your Michael Kors Jeans. [speaker001:] sure, I'd be happy to help. What is your question? [speaker002:] Just wondering if it is true to its size? And is sixe XXL is available? [speaker001:] They come in a variety of sizes and standard lengths with a 36 inseam [speaker002:] is XXL available? [speaker001:] They jeans are sized like standard pants, not XXL or XL Do you mean jacket? [speaker002:] no, the jeans Oh ok... [speaker001:] ok, the jeans use the standard sizing process that most pants use, like 36x32 [speaker002:] Good to know. [speaker001:] with the first number being the waist, the 2nd number the inseam [speaker002:] Yeah.. I'm looking for bigger size. It's gine. Thank you for your help [speaker001:] You can get them tailored [speaker002:] Yeah.. for the price, I want it to be perfect. [speaker001:] Do you know your membership level? [speaker002:] I don't have one [speaker001:] have your bought more than 3 pairs of jeans? if so and you have the receipt, tailoring is free [speaker002:] I am a new customer [speaker001:] ok, sorry I couldn't help more. Is there anything else today? [speaker002:] oh really? That is nice. I think I will look at some more items Thank you. Tat is all. [speaker001:] you're welcome, have a good day! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] I have a question about your jeans It's the tommy hilfiger ones. The one for $54 [speaker001:] Sure! What is your question? [speaker002:] I was trying to figure out what size I should order. I was wondering how much it will shrink after washing? [speaker001:] As long as you follow washing instructions, they won't shrink. The must be turned inside out and washed in cold water. For best results, hang to dry, but they can be dried in a dryer as well. Is there anything else you need? [speaker002:] oh great that's good to know that's it for me thanks [speaker001:] You're welcome! Have a nice day. [speaker001:] hello, how can i help you today? [speaker002:] I like what is offered [speaker001:] yes, our website does have many great offerings, what can i help with specifically [speaker002:] I like to keep up withtrends so do you have pants that are uniqe. [speaker001:] if I understand correctly, you are inquiring about a pair of unqiue jeans we carry today? [speaker002:] yes and also a shirt to match [speaker001:] so you are asking about multiple items today? the shirt and jeans? [speaker002:] yes and price is not a concern aslong as I like what I see [speaker001:] are you asking about our membership policies on these items? or a policy question? if not, what questions do you have about the jeans? [speaker002:] I am asking for figures in regard to my inquire [speaker001:] also, may i get your name please? [speaker002:] John [speaker001:] ok, i can get you that pricing info today. so, you first mention pricing is not an issue, but are now inquiring as the the pricing of these two specific items? or are you asking about other costs such as giftwrapping, stitching, engraving, or shipping? [speaker002:] Why is this taking so long, If this is how you do business I would be hesitent to buy from you.Also it should not be hard to ubderstand what I m looking for. [speaker001:] I apoligies for the miscommunication I am having toruble understanding what information you want about the pants and shirt, as you first stated price was no issue, and then inquired into their prices [speaker002:] price does not matter but I would like to know what I am spending [speaker001:] no problem John! Our pricing should be listed on our store page along with the item, I can send you a link Or is their an issue with prices not displaying on our website? [speaker002:] no [speaker001:] no it is not displaying price? or no you do not need a link? [speaker002:] this is taking to long I have dealt with other companies and a conversation this long is unacceptable [speaker001:] i must apoligize once again, what information do you need, so I can process our conversation more quickly [speaker002:] WhenI make up my mind that is it. Not interested. [speaker001:] I see, is there anything else I can do for you today then? [speaker002:] no thank you [speaker001:] i am sorry we were not able to resolve your issue today, feel free to contact us again at any time, and have a nice day [speaker001:] Hello! How may I help you? [speaker002:] Hi. I just bought a pair of jeans, but I no longer want the purchase and I need to get a refund. [speaker001:] Okay, may I have your full name? [speaker002:] I would like the refund before the item ships out joseph banter my member level is bronze the order ID is 6081384845 [speaker001:] Thank you! Could I also have your username and email address? [speaker002:] my username is jbanter3 my email is jbanter3@email.com [speaker001:] What refund method would you like? [speaker002:] I would like the amount returned to my credit card [speaker001:] What was the amount? [speaker002:] 69 [speaker001:] There is your refund. Anything else I can help you with today? [speaker002:] Thank you. That was all I needed [speaker001:] Have a great day! [speaker001:] Hello! How may I help you today? [speaker002:] I accidently chose the wrong size on my Tommy Hilfiger shirt. Can I remove that item? [speaker001:] If i understand correctly, you wish to remove a single item, a Tommy Hilfiger shirt, from your order? [speaker002:] Yes, that is right. Are you able to do that for me? [speaker001:] Certainly! May I please have your full name and account ID, so i can pull up your account? [speaker002:] My name is Crystal Minh and my account id is JIZSMZSVCB [speaker001:] Thank you, and may i have the order id as well? [speaker002:] Certainly! 8471681328 [speaker001:] Thank you! [speaker002:] You're welcome! [speaker001:] do you know the shipping status of the order? [speaker002:] Order is received [speaker001:] Ok! since the item has not been shipped, I was able to remove the item from the order, and refund the cost to fully refund the cost, i need to know how much the shirt on the order was for in $ [speaker002:] Thank you so much! Cost is $84. [speaker001:] Ok, the refund has been processed and the shipment cancelled of the just the shirt Is there anything else I can help with today? [speaker002:] No, that is all. Thank you so much! [speaker001:] Thank you for contacting us, and have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] Hi can I remove the second item from my order because I purchased it by accident and it's the wrong size [speaker001:] Sure, just one second Can I get your full name or account ID so I can pull up the order? [speaker002:] Joseph Banter [speaker001:] How much did the item you want to return cost? [speaker002:] 94 [speaker001:] I've refunded you the cost of the incorrect item. Is there anything else I can help you with? [speaker002:] Thanks. That's all [speaker001:] Have a great day. [speaker001:] Hello, Thank you for contacting us today. How may I help you? [speaker002:] Hi, I forgot my password, so I am unable to access my account: [ [speaker001:] Oh, I'm sorry to hear that. Let me try to get the password reset for you. [speaker002:] ok [speaker001:] Could you give me your first and last name please so I can pull up your account? [speaker002:] Alessandro Phoenix [speaker001:] Thank you Alessandro, I was able to pull up the account. Do you have your username available? [speaker002:] Yes, it is ap688062 [speaker001:] Great thank you, and do you have your security PIN? [speaker002:] I do not. [speaker001:] Not a problem, I'll ask you your secret question instead. What is your mothers maiden name? [speaker002:] Okay. Ahmed [speaker001:] Great that was correct. [speaker002:] Okay. [speaker001:] The temporary password for your account is: jdx5exbf5yd Be sure that once you log in you change it to one you'll be able to remember Was there anything else I could help you with today? [speaker002:] Can I try entering it in to make sure it works? [speaker001:] Go ahead. [speaker002:] It works. Thank you. [speaker001:] Great! did you need any further assistance? [speaker002:] No, I don't. [speaker001:] Thank you for shopping with us, Have a wonderful day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I am trying to access the website but it is runing very slowly for me [speaker001:] Glad to help.. May I have your name please? I will write up a report about the slow speeds for the Website Team to fix. [speaker002:] Sanya Afzal [speaker001:] thanks Sanya. did you try logging out and logging back in? [speaker002:] I have tried that [speaker001:] Next you may try visiting another website first to see if it is the same. [speaker002:] Others are running fine [speaker001:] Did you try closing all the other tabs on your broswer? and also other programs that may be running. too many programs running at the same time can cause a slowdown. [speaker002:] That seemed to have been the issue, thank you for the help [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] that is all [speaker001:] Have a nice day! [speaker001:] Hello and thank you for being an AcmeBrands customer! How may I help you? [speaker002:] Hi! I was trying to access my account online but i lost my phone and i use it for two-factor authentication. I was hoping you could help me log into my account [speaker001:] I see. So you want to change the number in your account, right, so you can get in? [speaker002:] could you help me log in without the two factor authentication [speaker001:] Yes, I can do that. May I have your full name? [speaker002:] Rodriguez Domingo [speaker001:] Thank you. We will be resetting the two-factor authorization. May I have your email address so we can send you the reset code? [speaker002:] I have the pin number. Would that help? [speaker001:] Yes, we can definitely use that instead. [speaker002:] 807880 [speaker001:] Great! We will send the reset code to the email address that is saved in your account. [speaker002:] Thank you [speaker001:] We will also be sending you a link to review security best practices. [speaker002:] Appreciate it [speaker001:] Is there anything else you need? [speaker002:] Thats all. Thanks for your help [speaker001:] You're welcome! Have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] I have some questions about a shirt on your site. [speaker001:] I would like to help you with that if I can. What would you like to know? [speaker002:] I am looking at a Michael Kors shirt and I'd like to know the button color [speaker001:] Sure. I'll try to help you. Can I ask your name? [speaker002:] Joseph Banter [speaker001:] Hi Joseph. I'm going to try to answer this for you. Please give me a moment. [speaker002:] sure [speaker001:] The buttons are dark brown because our purchasing team has decided they are more stylish this season. [speaker002:] Perfect. Thanks! [speaker001:] No problem! Is there anything else I can help you with Joseph? [speaker002:] Nope. [speaker001:] Well then thank you for being a customer and have a wonderful day! [speaker001:] Hi! How can I help you? [speaker002:] Hi, I recently placed an order and I would like to upgrade it to overnight shipping as I need it ASAP. [speaker001:] Sure, I can help you with that. Can I have your full name and account ID? [speaker002:] David Williams Account ID: 0N8XAPF8SD [speaker001:] Thank you, David. Can I also have your Order ID? [speaker002:] Order ID: 6572086687 [speaker001:] Thank you. And what is the shipping status of your order? [speaker002:] Delivered [speaker001:] Okay, since the order has already been shipped, it's impossible to update the shipping method. However, with that status, your order should arrive today, if it hasn't already. [speaker002:] Okay, thank you. I will check my mailbox in a few hours and see if it has showed up. [speaker001:] Okay! Anything else I can help you with, David? [speaker002:] That is everything. Thank you! [speaker001:] You're welcome! have a great day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi! I'm so excited I just became a member! [speaker001:] Hello [speaker002:] I want to pay the remaining balance on my subscription and activate it. [speaker001:] Ok [speaker002:] Can you tell me how much is due? [speaker001:] Sure Could I have your full name or account id? [speaker002:] Alessandro Phoenix [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] Account ID: 4G2R3FIFAB Order ID: 9308785986 [speaker001:] Thank you. The amount due us $55 You can also look it up in your account with the following link [speaker002:] Great! I'd like to pay that bill, please. [speaker001:] Sure I will help you with that. Do you have a credit card that you want to use or do you want to use the one on the account? [speaker002:] Just the one on the account, please. [speaker001:] Ok. Your subscription has been paid. Can I help you with anything else? [speaker002:] Perfect! That's all I need help with today. [speaker001:] Have a good day. [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hi, so what is the process of cancelling a subscription? [speaker001:] Let me pull up that information for you, one moment please. [speaker002:] I just really need to go shopping, you know school clothes and the like. [speaker001:] You can cancel at anytime without being charged for future months. You re still responsible for the current month, though, and you will still have access to the subscription services until this month is over. [speaker002:] Well that is fine I guess, can I do all that online? [speaker001:] Yes, you can! Is there anything else you need? [speaker002:] Nope that is it! [speaker001:] Okay. Have a nice day! [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hi, i was charged be an order that i never bought for [speaker001:] Oh no I apologize, I will look into this for you. [speaker002:] Okay [speaker001:] I just want to verify you were charged for just one order? [speaker002:] yes [speaker001:] One moment please. May I have your full name or Account Id? [speaker002:] David Williams [speaker001:] Thank you David, and you received the item and would like to return? [speaker002:] No, i havnt received this item. I don't know where the charge came from because i didn't make it [speaker001:] Ok so this is a mystery fee issue. Lets me look into this. [speaker002:] Yes, Okay [speaker001:] May I have your full name, account Id, and order ID? [speaker002:] David Williams | Order ID: 9962885283 | i dont have my account id on me right now [speaker001:] I apologize for asking for your name again, we will have to find a way to get your account number one moment please [speaker002:] Its okay, i have my phone number, member level, email, and username. Will any of these help you? [speaker001:] This may help, first we need to figure out this fee. It is possible this charge was from a service added by another person authorized on this account? [speaker002:] I was charged $89 dollars for a pair of jeans i didn't order [speaker001:] I am going to initiate a refund right away, let me pull up your account with the information provided. [speaker002:] okay, thank you [speaker001:] May I have your user name and email address? [speaker002:] Username: dwilliams741 | Email Address: dwilliams741@email.com [speaker001:] Thank you. How would you like your refund? [speaker002:] to the card on file [speaker001:] To verify for 89 dollars correct? [speaker002:] yes [speaker001:] A refund has been issued, is there anything else I may help you with today? [speaker002:] No that is all, thank you for your help today, have a great day [speaker001:] Thank you for contacting AcmeCorp, you have a great day. [speaker001:] Hello, how can I help you? [speaker002:] Hi I"m thinking about buying a jacket, I'd like to know more about it please. [speaker001:] Sure, what would you like to know? [speaker002:] Can you tell me if the Tommy Hilfiger jacket that I can detach the hood from? Like does it have a hidden zipper, perhaps? [speaker001:] There are five buttons on the collar of the jacket that connect the hood to the rest of the jacket. Once you unbutton them, you can take the hood off. [speaker002:] Oh that's great, so it's easy then? [speaker001:] Yes, it's very easy. Do you have any other questions? [speaker002:] That's it, thanks very much [speaker001:] Okay, thank you and have a nice day. [speaker001:] Hello! What can I help you with today? [speaker002:] So I wanted to check how my orders doing but I'm not sure I remember which username I used! [speaker001:] Ok, I can help you find your username! What is your full name? [speaker002:] I'm albert sanders dunno if I used al signing up with you or not san mateo tx have ordered w you before [speaker001:] No problem, do you have your zip code and phone number? [speaker002:] 39416 916 931 6020 [speaker001:] Thank you, it looks like your username is asanders1 [speaker002:] ohh right that was it was trying other ones well that should do it thanks take care [speaker001:] Glad to help:] Have a nice day! [speaker001:] Hello. How may help you today? [speaker002:] Yes I returned an item and it's still showing on my billing statement. I was told that charge would be reversed. [speaker001:] Let me take a look at that for you. Can I have your name first please? [speaker002:] Albert Sanders [speaker001:] So if I am understanding you are missing credit for a return? [speaker002:] yes [speaker001:] Thanks. Can I have your username, email, and order ID please? [speaker002:] username:alberts1 email:alberts1@email.com order ID 5139122674 [speaker001:] How long have you been waiting for this refund Albert? [speaker002:] 2 Weeks [speaker001:] Thank you. One moment please. It has been a while and looks like an error on our end. Let me manually push that refund through. [speaker002:] Thank you so much! [speaker001:] Alright I went in and resent the refund. Is there anything else I can help you with? [speaker001:] hi, how can I help you? [speaker002:] Hi there. I wanted to purchase something from your website but every time I add the item to my cart, it does not update. [speaker001:] ok, let's try a few things. first, have you tried refreshing the page? [speaker002:] I just tried that but no luck [speaker001:] is the item out-of-stock? [speaker002:] No it does not appear to be [speaker001:] it would show that on the bottom left-hand side [speaker002:] Ok let me double check No, it's still in stock [speaker001:] OK, then please log out & login again [speaker002:] Ok. One moment Ah yes, that did the trick! Thank you so much [speaker001:] great, i heop everything else works now. Is there anything else? [speaker002:] No that's everything thank you [speaker001:] ok have a good day! [speaker001:] Hi [speaker002:] Hello, how can I help you today? [speaker001:] I want to know when the fall collection drops, I am thinking of buying stuff [speaker002:] Glad to help. May I have your name please? [speaker001:] Sanya [speaker002:] thanks Sanya. Give me a second. the fall collection will drop on October 3rd. [speaker001:] thanks, thats all i needed [speaker002:] You are welcome. Is there anything else that I can help you with? [speaker001:] have a good one [speaker002:] you too. [speaker001:] Hello. Can I help you with anything today? [speaker002:] yes, I'm worried my payment info for my last order was wrong? [speaker001:] Oh no. I can definitely help you out with that. [speaker002:] would it be possible to get a refund? [speaker001:] Can I have your name and user id? [speaker002:] Alessandro Phoenix [speaker001:] Yes lets first pull up the account and get you verified. [speaker002:] alessandrophoenix759 [speaker001:] Thank you so much. Can you hold for just a second while I get this pulled up. [speaker002:] certainly [speaker001:] Do you also have an order number Alessandro? [speaker002:] 5812261705 [speaker001:] Can you also provide me with the email address? Thank you so much for your patience. [speaker002:] alessandrophoenix759@email.com [speaker001:] Thanks. I see your purchase. Do you want to update the pay details or do you still prefer a refund? [speaker002:] I would prefer a refund, could you tell me the payment method please? [speaker001:] Of course I can. We can send a gift card, add credit your account, send a paper check, or send it back to your credit card used. [speaker002:] please refund the credit card [speaker001:] Sure just a moment. Do you have the total price? [speaker002:] $84 thank you! that was paid by credit card then? [speaker001:] Ok I have submitted your refund for $84 It was. I was able to pull up the order and the card was on file. [speaker002:] great! that will do it. Thank you. [speaker001:] You will see it in a few days. Is there anything else I can help you with? [speaker002:] no, you were very helpful. [speaker001:] As always thanks for shopping with us and have a nice day. [speaker001:] Hi! Thank you for shopping with us today. How can I help you? [speaker002:] I'm here to see if I could return a jacket I bought from you guys it appears to be a little to small [speaker001:] Sure I would be more then happy to help with that Can you provide me with your full name [speaker002:] great [speaker001:] Could you provide me with your full name so that I can pull up your account [speaker002:] Sanya afzal [speaker001:] Thank you for that information Could you also provide me with your username, email and order id [speaker002:] Sanyaa48 0088248102 sanya48@email.com [speaker001:] Thank you, you account has been pulled up and verifed. How would you like your refund back You can request it back via gift card, value to your account, paper check or credit card [speaker002:] Check [speaker001:] Thank you and how much was the jacket? Also I will need your full address to mail the check too [speaker002:] $89 Sorry put the refund on credit card [speaker001:] Sure, no problem. I have issued a refund to your card Is there anything else I can assist with today [speaker002:] 9505 primerose qvesqn Lima mi 81839 [speaker001:] Thank you for your address! Since you actually wanted to put it on your credit card I did not need it anymore I have issued you a refund of 89 to your credit card. Is there anything else you need assistance with today? [speaker002:] No that is al thankntou [speaker001:] You are welcome. Have a great day [speaker001:] Hi, how may I help you? [speaker002:] How do i remove the paint stain from the boots. [speaker001:] Let me check for you, one moment. Ok, it will take a few steps to remove a paint stain... First brush off any excess paint and then use a course brush to flake of dried paint... Next use a soapy mixture, apply it to the stain and try to scrape off the softened paint. Next rub with detergent and last you can apply nail polish remover for any paint that is left Does that answer your question? [speaker002:] Thanks for the info. yes [speaker001:] Great! Can I help with anything else? [speaker002:] no [speaker001:] Have a good day [speaker001:] Hello, how can i help you? [speaker002:] Hi, I am interested in a jacket on your website but the materials aren't listed I was hoping you could help me with that [speaker001:] I will love to help you with that! [speaker002:] Great, thanks [speaker001:] I will look up materials now. [speaker002:] It's a Tommy Hilfiger jacket [speaker001:] Our jackets are made with synthetic ingredients like polyester, nylon and tricot. Can i help you with anything else? [speaker002:] Okay, do you know which specific materials are in this jacket though? I am allergic to nylon so it's very important [speaker001:] These are the materials that are used in every jacket. I dont think it is a wise purchase for you. [speaker002:] Well you said that they were all made with materials LIKE polyester, nylon, and tricot do you mean they are all made with all those materials? [speaker001:] Yes that is the makeup of our jackets. [speaker002:] Okay, I see I guess I won't be buying it [speaker001:] I am sorry they arn't a favorable material to you. Do you need anymore help? [speaker002:] No, that's all Thank you [speaker001:] Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hi, I returned an item and still have not received my refund on my account yet. [speaker001:] Okay, can I have your full name please? [speaker002:] Albert Sanders [speaker001:] I will also need your username, email, and order ID. [speaker002:] albertsanders552 Order ID: 9427748620 albertsanders552@email.com [speaker001:] How long have you been waiting for the credit? [speaker002:] 10 days [speaker001:] I have processed your account with the credit. It should be there now. Is there anything else you need today? [speaker002:] thanks thats all [speaker001:] Okay, have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I had a question about the subscription [speaker001:] I can help you with that. What were you wanting to know? [speaker002:] I wanted to know what happens if one is late in making the subscription payment [speaker001:] Do you currently have a subscription with us? [speaker002:] Yes I am a Gold member [speaker001:] Can I get your full name or Account ID? [speaker002:] Sanya Afzal [speaker001:] I pulled up your account Sanya. It is currently active but you have a payment of $55 due in 3 days. [speaker002:] Oh okay [speaker001:] We really value our Gold members and if you think you can't make the payment we can look in to getting you an extension. [speaker002:] Oh. In case the payment gets delayed, is there a penalty or such? [speaker001:] Did that answer your question? Let me look in to this a little more. One moment please. [speaker002:] Thank you [speaker001:] Gold members can always get an extension with no penalty. Were you needing an extension? As I said, it is not due for another 3 days. [speaker002:] Sounds good. No thats fine. I do have 2 more days to make a payment right? [speaker001:] Yes. was that all you needed today then? [speaker002:] Yes. Thank you [speaker001:] Thanks, you have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I am interested in a jacket and would like a bit more detail. Can you help me? [speaker001:] Yes of course What would you like to know about this jacket? [speaker002:] I am looking at a Michael Kors Jacket. Do you have small in stock [speaker001:] We stock our jackets in several sizes. However, sometimes a size can be out of stock and be listed as empty on our website. [speaker002:] Great. I think I would like one. Do you have a size small? [speaker001:] If our website lists it as in stock, we should have it available for purchase. [speaker002:] Can you order this for me? If not, I will order it myself. I appreciate the help. [speaker001:] I am afraid I am unable to place an order for you. [speaker002:] Ok, I will go online myself and order it. [speaker001:] Is there anything else I can help you with today? [speaker002:] No. and thank you! [speaker001:] Thank you so much for shopping on our website. Have a great day! [speaker001:] Hi! How may I help you today? [speaker002:] Hi, I want to know more about your jeans selection [speaker001:] Sure! What do you want to know [speaker002:] I was wondering if you have any styles with ripped holes in them? My daughter likes the ripped jeans style. [speaker001:] Yes we do! Our most popular ones contain artistic rips and tears [speaker002:] Okay great, I'll make sure to buy her a pair! That's all I needed, have a nice day [speaker001:] You have a great day also [speaker001:] Thank you for contacting Acme Brands! How can I help you? [speaker002:] I signed up for the premium and would like to keep it active, can you tell me when it is due? My account id is FX1FQZWDRZ [speaker001:] Yes, I'd be happy to help you your subscription. I'll pull up your account. Can you verify your full name and recent order ID? [speaker002:] Joseph Banter 4088320881 [speaker001:] Thank you. You're subscription is not active with an amount due of $14 today. [speaker002:] can that be paid with my card on file and set to autopay for next time? [speaker001:] Yes. Give me one moment while I set that up for you. [speaker002:] alright thanks [speaker001:] Your account is now active and on each due day, your credit card will be charged automatically each month. [speaker002:] great thanks [speaker001:] You can check this information anytime online. I'll send you the link for your convenience. [speaker002:] thank you [speaker001:] You're welcome. Do you know your username so that you can login to your account? [speaker002:] yes I do, thanks that was all I needed [speaker001:] You're welcome. Is there anything else I can help you with? [speaker002:] no that was all [speaker001:] Great, enjoy your day! [speaker001:] Hi! How may I help? [speaker002:] Well I wanted to check how my orders coming along but I lost the phone I use to visit the site now my home pc won't let me 2 factor authenticate.. [speaker001:] Do you want shipping status? [speaker002:] yes but i'd also like to be able to log in so need to reset something too [speaker001:] May I have your full name, and email to verify? [speaker002:] ok I'm David Williams davewills@email.com [speaker001:] A link will be sent to your email to reset your two-factor. Anything else today? [speaker002:] ohh ok I see it I'm back in, thats all I needed for now thanks [speaker001:] Have a good day! [speaker001:] Hi. How can I help you? [speaker002:] Hello, I requested a refund a bit ago and would like to check and see if it has gone through yet? [speaker001:] Ok What is your name? [speaker002:] Alessandro Phoenix [speaker001:] Can you tell me your username, your email address, and the order ID from this purchase? [speaker002:] alessandrophoenix727 alessandrophoenix727@email.com 7734047339 [speaker001:] Your refund is currently in progress and was started online [speaker002:] Will it be refunded back to my paypal account? [speaker001:] Yes [speaker002:] Thank you so much for your help today [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] No have a great day [speaker001:] You too [speaker001:] hello I was wondering what the price of overnight shipping was [speaker002:] Hello, thank you for contacting AcmeBrands. [speaker001:] yes, I was wondering how much it costs to have some items shipped overnight. [speaker002:] Sure, let me check on that. [speaker001:] thank you i really need these jeans soon so I hope it doesn't cost too much [speaker002:] Overnight shipping is based on the weight of the items. If your order is being shipped to the continental US the rate is $39.99 for items of 5 pounds or less, $54.99 for items 10 pounds or less, and $69.99 for all other items. If the order is being Is there anything else I can assist you with today? [speaker001:] No that's it. Thank you for your help. [speaker002:] Thank you, and have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hello I need to check the status of my order. My payment method is incorrect. [speaker001:] Okay, I will need your full name, account ID and order ID. [speaker002:] Sanya Afzal VZMO5K2LM3 8476465550 [speaker001:] Thank you. Has the order already shipped? [speaker002:] Ive already received the item The payment method is wonky IDK [speaker001:] Since the order has already been delivered, we can't change the payment method for this specific one. We can change it for your next order if you would like that. [speaker002:] Ok, that would be great [speaker001:] Sure, what payment method would you like to use from now on? [speaker002:] VISA card [speaker001:] Okay, all done. Is there anything else you need? [speaker002:] No, that was it. Thanks! [speaker001:] You're welcome, have a nice day. [speaker001:] how may i help you? [speaker002:] When I signed up for the premium service I was charged twice I would like to get the additional charge reversed [speaker001:] i see, so you wish today to dispute an incorrect subscription billing charge correct? I can certainly assist with that today. I will first need your full name to pull up the account [speaker002:] Norman Bouchard [speaker001:] i now need your account and order id to verify the purchase [speaker002:] ANNZNVK0D3 2569240101 [speaker001:] thank you what is your membership level? [speaker002:] bronze [speaker001:] and how much were you billed for? [speaker002:] two charges of 119$ [speaker001:] and this was charged to you, are you certain it isnt a billing statement you have not paid yet? the bill can be quite confusing, it may just be showing the amount due, and amount paid [speaker002:] yes I am showing two charges on my debit card [speaker001:] i am unable to revert the charge at this time, as it shows here the order was placed by you for the subscription i apologize that i am unable to do anything in this scenario is there anything else i can help with [speaker002:] Well sure I placed it, but didn't ask to be charged twice [speaker001:] it seems you purchased two subscriptions [speaker002:] Just let me talk to a manager [speaker001:] there is no manager on duty at this time i would be happy to send a memo internally so they can get back to you [speaker002:] then i want a call back or something because this is ridiculous, why would I want to pay twice for a single subscription [speaker001:] i am sorry there is not more that i can do, expect a call back soon [speaker002:] ok [speaker001:] if theres nothing else i can help you with, i wish you a great day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I need to check my delivery time. It says that my package is to be delivered next Friday but it is supposed to be this Friday [speaker001:] OK. I can help May I have your full name or account ID [speaker002:] Joseph Banter S2UFIRU9LM [speaker001:] How did you find out about this issue? [speaker002:] email [speaker001:] OK. I need full name account ID and order ID [speaker002:] order Id 1871381766 [speaker001:] sorry, just order ID. I have veriified your identity I need username email address [speaker002:] username jb76 RTY7U6 jb9@email.com [speaker001:] OK purchase has been validated. Sorry, there was an error. I can fix that for you [speaker002:] ty [speaker001:] I can change the date. Shall I proceed? [speaker002:] yes [speaker001:] OK. The date has been changed. You are all set Anything else? [speaker001:] Hi! How may I help? [speaker002:] hi I was hoping to check the status of my refund I am still waiting and wanted to make sure [speaker001:] Sure! May I have your username, full name, email and order ID to verify? [speaker002:] Crystal Minh crystalm387@email.com Order ID: 6697427837 [speaker001:] Username by chance? [speaker002:] Username: crystalm387 [speaker001:] It looks like your refund is an online in progress refund, it will be returned to your original payment method this week. If not, please contact us again. Will there be anything else? [speaker002:] Thats all. Thank you [speaker001:] Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Can you tell me about all the membership levels? [speaker001:] Sure! AcmeBrands Membership is the official rewards program for our most valued customers. The membership levels include Bronze, Silver, and Gold. All other customers are considered guests. Unlike other programs, we do not offer overly ostentatious titles such as Platinum or Super Exclusive Access. Membership is different than a subscription. Is there anything else I can help you with? [speaker002:] That's all I'm shopping right now and just wanted to check it out. [speaker001:] Okay, have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] hi i want to confirm my shipping date because i got an email saying it was different [speaker001:] Sure I can look into that for you. Can I get your name please? [speaker002:] Albert Sanders [speaker001:] Thank you, Albert. Can I also get your Account ID and the Order ID? [speaker002:] 0WUFVGI06G Order ID: 6132953260 [speaker001:] Perfect. Then, finally, can I get your username and email address? [speaker002:] alberts3 alberts3@email.com [speaker001:] Thank you! Alright let me look into that really quickly for you. Okay. It does look like there was an error in our system at the time of your order. Would you like me to change that date for you? [speaker002:] i just want to know when it will arrive please [speaker001:] I've updated the shipping so the order should arrive tomorrow now. [speaker002:] ok thank you for your help [speaker001:] Can I help you with anything else today? [speaker002:] that is all thanks [speaker001:] Thank you and have a great day! [speaker001:] Hello thanks for contacting AcmeBrands, how can I help you? [speaker002:] Hello! I figuring out to use the hood of the jacket [speaker001:] Which jacket are you asking about? [speaker002:] A Michales Kors jacket. How can I detach the hood? [speaker001:] OK, here is what I have found. Do you see the 5 buttons on the collar? [speaker002:] Yes! [speaker001:] THey are holding the hood in place. Unbutton those & then you can remove the hood. Were you successful? [speaker002:] Thank you! You answered my question [speaker001:] I am so glad! Is there anything else I can help you with today? If that is all, then thanks for being our customer & have a great day! [speaker001:] hi how can i help you? [speaker002:] Hi, I'm curious about my order status, my shipping was too high and I need to cancel my order. Account ID: QVRRMUQCVQ My Name is Norman Bouchard [speaker001:] sorry to hear that, let me check for you what is your name please? [speaker002:] Order ID: 5201966945 The delivery status is delivered. [speaker001:] you definietely need to cancel? not downgrade to cheaper shipping? [speaker002:] Right, just cancel it's too much. [speaker001:] what is your username please? [speaker002:] Username: nb479513 [speaker001:] email? and order ID [speaker002:] Email Address: nb479513@email.com Order ID: 5201966945 [speaker001:] since the order has already been delivered, the best I can do for you is to offer you part of the shipping fee back. I can offer you $8. OK? [speaker002:] I want to return the product and refund please. [speaker001:] is there a problem with the product? [speaker002:] It is too much, The price $69, plus all the shipping added is too high. [speaker001:] are you one of our members? [speaker002:] I have a guest level membership. [speaker001:] i see. what is the purchase date please? It will be on the order [speaker002:] Date was March 28 this year. [speaker001:] since that is within 30 days we can process the refund i need your full address to send you a shipping label [speaker002:] 4007 Brushwick Dr Jacksonville, TX 44058 [speaker001:] would you like to return by mail, in store or take it to a drop off center? [speaker002:] I'll mail it. [speaker001:] alright, your return will be processed in due course. is there anything else? [speaker002:] Fine, thanks, goodbye, and your help is appreciated. [speaker001:] have a nice day [speaker001:] hello! how can I help you today? [speaker002:] I'm trying to add a pair of Guess Jeans to my cart but it is not updating [speaker001:] Ok, I'd be happy to help you! Have you tried to add them multiple times? If not, try again [speaker002:] No only once. Ok. I'm going to try adding it again [speaker001:] ok, let me know if that works [speaker002:] Ok. I've added the jeans to the cart, it works now [speaker001:] ok great! Is there anything else I can help you with? [speaker002:] no [speaker001:] great, have a wonderful day! [speaker001:] Hello, how may I help you? [speaker002:] I need to make a change to the shipping on my order. Can you help with that? [speaker001:] Sure, can I have your name please? [speaker002:] It's Crystal Minh [speaker001:] Thank you Crystal. What do you want to change exactly? [speaker002:] I ordered the wrong item accidentally. [speaker001:] Okay, can I have the shipping status of the current order? [speaker002:] Out for Delivery [speaker001:] Okay, I will need your username, email address, and order ID. [speaker002:] crystalm940 crystalm940@email.com Order ID: 9679250764 [speaker001:] And what is the new item you wish to order? [speaker002:] I don't want to order a new item. I want to not have ordered the wrong item. [speaker001:] Okay then. Your order will now be updated. Is there anything else I can help you with? [speaker002:] So, did you remove that item from my order? [speaker001:] Yes, the wrong item will no longer be delivered to you. [speaker002:] Great, that's all that I needed. [speaker001:] Okay, thank you have a nice day. [speaker001:] Hello, how can I help you [speaker002:] Hi, Id like to return my item as it is the wrong color [speaker001:] Okay I will be happy to help you with that. Can i get a name please? [speaker002:] Sure, my name is Albert Sanders. [speaker001:] Okay I just pulled up your account. Can I get username, email and order id. I need to validate purchase now [speaker002:] Of course, my username is as437140 My email is as437140@gmail.com @email.com** and my order ID is 7148038408 So my email is as437140@email.com [speaker001:] Thank you everything looks good. Now what level membership are you? [speaker002:] I am a guest [speaker001:] Okay, when did you make the purchase? [speaker002:] 2020-02-09 [speaker001:] Unfortunately for guests, I can not accept returns that are past the last 30 days. I am sorry. [speaker002:] Oh okay, worries! Thank you for your help. [speaker001:] Do you need anything else? [speaker002:] No thank you [speaker001:] Okay have a great day. [speaker001:] hello, how may i be of assistance? [speaker002:] Hi, I think I am missing $40 in credits on my account. I should have received the credit for a promotional package I purchased. [speaker001:] if i understand correctly, you are missing credit on your account from a promo package? [speaker002:] yes [speaker001:] I can definitely assist with that today first i need your full name or account id to pull up the account [speaker002:] Crystal Minh [speaker001:] my apologies for this inconvienence, we will get it resolved [speaker002:] Thanks. [speaker001:] it looks like the credit is properly applied on our end, and there is an issue with the display of it on your side, i have some steps to remedy this however first try logging out and back in again, sometimes this is needed to update the page let me know if that resolved the missing credit [speaker002:] That did the trick. Thank you! [speaker001:] no problem! is there anything else i can assist with today? [speaker002:] No, thanks again. [speaker001:] have a good one! [speaker001:] Hello, how can I help you today? [speaker002:] Hey there, I can't get into my account because I lost my password. Is there anything you can do? [speaker001:] I'm sorry to hear that. Let me try to help you. One moment please. May I have your full name or account ID? [speaker002:] Thank you, my name is Joseph Banter [speaker001:] Thank you Joseph. Can I have your username? [speaker002:] jb243708 [speaker001:] Thank you. I can't recover your password but I can generate a new one. [speaker002:] That should work, thanks [speaker001:] I will need your PIN or the answer to your security question. [speaker002:] I recall my security answer is Ahmed [speaker001:] Thank you. Your new password is 75zqbmm5cr6 [speaker002:] Great, I will use that to login [speaker001:] Great! Is there anything else I can help you with? [speaker002:] That is all for now, thank you again [speaker001:] You're welcome. Thanks for being a customer and a have a wonderful day! [speaker001:] Hello, my name is Anne. What can I help you with today? [speaker002:] Can I get an extension on my subscription? [speaker001:] Let me check. Can I get your full name? [speaker002:] Rodriguez Domingo [speaker001:] Thank you Mr. Domingo. Can I also get your account and order id's? [speaker002:] Y8I1BKKBGP 1854531633 [speaker001:] Thanks again. What is your membership level please? [speaker002:] Bronze [speaker001:] I am sorry Mr. Domingo, but your account does not qualify for an extension at this time. [speaker002:] Why not? [speaker001:] Your membership level does not qualify I'm afraid. [speaker002:] Um, ok. Well that's all I wanted [speaker001:] Again I am sorry I can't help you at this time. Was there anything else you needed? [speaker002:] Nope. Have a good day [speaker001:] Thank you. Same to you. [speaker001:] I love my subscription and i want to keep it! Cna you please check my status and if i owe anything? [speaker002:] I'm glad you are happy with your subscription. Let me look in to this for you. [speaker001:] my name is Albert Sanders [speaker002:] Thanks Albert! Just to clarify, you were wondering if you owed anything on your subscription? Can I get your Account ID and Order ID to pull up the information? [speaker001:] yeah Account ID: RVVONTTTUW Order ID: 3361196749 [speaker002:] I see that the due date was yesterday. $55 is due. Did you want to pay the bill today? [speaker001:] yes please! [speaker002:] Did you want to put this on the credit card on file, or use another card? [speaker001:] credit card on file plesae [speaker002:] I have taken care of that for you Albert. Is there anything else I can help you with? [speaker001:] thank yuo! nope [speaker002:] Thanks, you have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi! I totally forgot to add an item to my last order. Do you think you can help me add it in? [speaker001:] Sure I can help with that If there's still time, I can combine everything into one shipment, or if it's already left, I can set up a new order for you [speaker002:] That sounds amazing! Thank you [speaker001:] May I gather some information first, so that I can take a look at your account? [speaker002:] Sure! [speaker001:] I'll need your full name, Account ID, the Order ID, and the current status of that original order [speaker002:] Chloe Zhang is my name Account ID: UT3HLYBYWZ Order ID is 3752758935 Shipping Status says Delivered [speaker001:] Okay, in that case, your original order is either waiting for you at your door, or it is very close as we speak. But I can definitely start a new order for you for the leftover item May I ask, do you have a membership level with us? [speaker002:] oooohhh ok, thank you I do! I'm a Silver member [speaker001:] Excellent, that allows me to waive the shipping charges on this item [speaker002:] oh excellent, that just made my day! [speaker001:] So looks like we're just about finished, I just need to ask which item you wished to purchase-both the brand and the item type [i.e. "Guess Jeans"] [speaker002:] It was a Guess shirt for $94 [speaker001:] Excellent, I'll send that right out. [speaker002:] Great, thank you! [speaker001:] and you're all set. May I help with anything while we're here? [speaker002:] That is everything. Thank you for all of the help! [speaker001:] You're very welcome. Have a great day [speaker001:] Hi how can I help you [speaker002:] Hi I am thinking about buying a CK jacket. but I am not sure about it I am wondering, how to clean the jacket? [speaker001:] No problem. This jacket can be washed in the washer and dried in a typical laundry dryer. Our high-quality fabric will not wear and tear, although we suggest that the dryer is kept on low heat during drying to avoid item shrinkage. [speaker002:] That is really good. [speaker001:] Any other questions? [speaker002:] Is the jacket suitable for winter? [speaker001:] Yes, it's stylish and warm [speaker002:] Nice. Great. I think I like this one. [speaker001:] Awesome Anything else? [speaker002:] That's all thanks [speaker001:] Have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Yes i was wondering when would you guys fall collection be coming out.? [speaker001:] Well let me look that up for you. Our fall collection will come out starting October 3rd! [speaker002:] okay great! can;t want to shop your wonderful items thank you [speaker001:] No worries, is there anything else I can do for you today? [speaker002:] no that will do it [speaker001:] Then have a nice day! [speaker001:] Thank you for being an AcmeBrands shopper! How may I assist you? [speaker002:] I heard from my spouse that my account subscription was added and I didn't want it [speaker001:] Uh oh! Let's find out what is going on. [speaker002:] Just want to check to confirm it with you [speaker001:] What is your full name? [speaker002:] Chloe Zhang [speaker001:] Now I'll search the system to see what happened. [speaker002:] ok [speaker001:] Oh, your spouse was right! I can remove it right now. [speaker002:] Okay, that would be perfect [speaker001:] I'll also refund the cost so you won't be out anything for our mistake. [speaker002:] ok, thank you [speaker001:] You're all set! Is there anything else I can help you with? [speaker002:] thank you, that will be everything [speaker001:] Okay. Have a great day! [speaker001:] Hello. How can I help you today? [speaker002:] Hi, first I'm sorry if I end up sounding annoyed but I've been on your site for about half an hour now and anytime I try to click or reload something I just get the buffer wheel [speaker001:] So its running slow for you today? Lets see if we can try a few things. Can you try to log out then back in and try? [speaker002:] The search bar doesn't seem to be working either. And yeah i tried that earlier, didn't seem to help. [speaker001:] Can you try a different website for me? [speaker002:] Sure I'll try uhhhhh google Alright that seems to work fine [speaker001:] Can you try to clear your cookies on the web browser? [speaker002:] Sure, I think I remember how, give me just a minute Okay, website loaded faster that time but the search bar is still not working on your site [speaker001:] Im gonna notify the our Website Team. One moment please. [speaker002:] Sure thing [speaker001:] Which item were you looking for? [speaker002:] I was looking for the brown Calvin Klein boots for $54 [speaker001:] Can you try to search a different item? Try "Prada Handbag" see if that works. [speaker002:] Sure Uhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh okay odd that worked oddly enough [speaker001:] I see. WOuld you like for me to place the order for you? [speaker002:] Yeah that might be a bit easier for now [speaker001:] Same credit card on file? [speaker002:] That would be the one yes Thanks for helping me troubleshoot that. [speaker001:] I made this purchase for you. Sorry for the trouble but I did let the team know. Is there anything else I can help you with? [speaker002:] It's alright it happens sorry if I came across as mad, but I think that's everything I need thank you [speaker001:] Great have a nice day. No problem [speaker001:] AcmeBrands, how may I help you? [speaker002:] I had wanted to go online and look at my shopping history, but I can't access my account because I forgot my username. [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Thank you. [speaker001:] Could I have your full name or account id? [speaker002:] My name is Albert Sanders [speaker001:] Could I have your zip code, phone number, email address? I need two of those verify identity. [speaker002:] My zip code is 47752. My phone is 014-108-9647 [speaker001:] Thank you Your username is ASanders1 [speaker002:] Thank you so much!! [speaker001:] You should be able to log in to your account. Can I help you with anything else? [speaker002:] No, that was it! [speaker001:] Have a good day. [speaker001:] Hi! Thank you for contacting Acme today. How may I help you? [speaker002:] I like the Tommy Hilfiger jeans that you've priced fro $64. [speaker001:] I am glade that you like them. Did you have a specific question about the jeans? [speaker002:] Yes. I assume they're pre-shrunk and all that, but how easy would it be to remove grass stains from them? [speaker001:] I'll be glad to look into that. Give me a moment [speaker002:] Okay! [speaker001:] It is not to complicated to get grass stains out. You would want to pretreat them by soak a sponge in white vinegar and dab the stain lightly. Do this as needed until it is removed. Dry with a paper towel. To prevent fading please reverse the jea reverse the jeans and wash as normal [speaker002:] Okay. That sounds practical, and it sounds like I don't need any special cleaner or stain remover. Thank you! [speaker001:] You're Welcome! Did you have any other questions? [speaker002:] No. I'm good. Thanks again. [speaker001:] Have a great day! [speaker001:] Hello [speaker002:] hi, the site is very slow. is there anything I can do to resole it? resolve [speaker001:] sure I can help you you need to follow these steps till we see one that resolves the issue I will write a report to notify the website team about the error. check if it is resolved [speaker002:] ok, still having issues [speaker001:] Now try this Logout of your account and log back in then try again [speaker002:] ok, be back That worked, thank you! [speaker001:] Great [speaker001:] Hello, how can I help you today? [speaker002:] When will the Spring collection be available? [speaker001:] The Spring designs were released on April 3rd. [speaker002:] ok, thank you! [speaker001:] Our seasonal collections always drop on the third of the month for the respective seaon. [speaker002:] Good to know. [speaker001:] So for summer and fall they will release on July and October 3rd. [speaker002:] Will try to remember that! [speaker001:] We currently do not produce a Winter collection. [speaker002:] Alright. [speaker001:] Are they any other questions I can answer for you today? [speaker002:] No, thanks. [speaker001:] Have a great day. [speaker001:] hello [speaker002:] Hello, how can I help you today? [speaker001:] Is your website under a DDOS attack or something? it's incredibly slow right now. [speaker002:] Happy to help, may I have your name please? [speaker001:] why do you need my name? I just want to know why your website is so slow currently [speaker002:] It is gesture of courtesy, sir. anyway, I will check for you. [speaker001:] I am a woman. Don't call me sir please. [speaker002:] sorry about that. Did you try logging out and logging back in your account? [speaker001:] of course I have [speaker002:] did you try visiting other website first? [speaker001:] one sec. let me try that yes. all other websites are running fine [speaker002:] try closing all the other tabs on your browser then. also close other programs that may be running. too many programs running can cause a slowdown. [speaker001:] I don't see how that matters, but I will try No. It's still slow [speaker002:] I will write up a report about the slow speeds for the website team to fix. [speaker001:] ok hopefully you guys can fix it soon [speaker002:] Okay, now I can make the purchase for you if you want to. [speaker001:] No, that's fine. I will just wait. [speaker002:] Great, is there anything else that I can help you with? [speaker001:] that was all [speaker002:] Have a nice day! [speaker001:] Hello. Can I be of any assistance today? [speaker002:] I was thinking about buying one if you guys products and i wanted to see if you could give me more info on it [speaker001:] Sure I can help you with that. What in particular are looking for? [speaker002:] I was looking at the Tommy Hilfiger boots you guys have [speaker001:] Those are great boots. Any specific thing about them? [speaker002:] do you guys have a size 9 in stock? [speaker001:] Can you hold while I check on that for you? Can I have your name please? [speaker002:] okay and Albert Sanders [speaker001:] Thanks Albert. Is the item showing out of stock on the site? [speaker002:] she the website is saying unavailable but i was just wondering my you had some back in stock or you know when you will have them [speaker001:] I see. Currently we are out of the size 9 Tommy Hilfiger boots. I will definitely put in a report for this to the shipping department so they are aware. [speaker002:] okay bthank you [speaker001:] We can also back order the item for you. [speaker002:] please i would like that [speaker001:] Sure. Can I have your account ID for verification please? [speaker002:] HG12326 [speaker001:] Thanks so much Albert. One minute while I get this sorted for you. [speaker002:] ok [speaker001:] SHould we use the credit card that is already on file? [speaker002:] yes [speaker001:] Great. Thanks Albert. As soon as we get them in we will get these boots shipped out to you. [speaker002:] thank you for your help [speaker001:] Is there anything else I can help you with? [speaker002:] no that's all [speaker001:] Have a great day. [speaker001:] Hello, thank you for contacting Acmebrands how may I help you? [speaker002:] Hi I wanted to check the status of my order I only ordered 1 item but it says 2 [speaker001:] I would happy to help. Lets check on that. May I have your full name or account number please? [speaker002:] Sanya Afzal [speaker001:] Thanks Sanya and for security may I have your account ID and order number please? [speaker002:] my account id is 8H6BT8FT5I [speaker001:] Your order number please? To clarify you received an email with the wrong quantity correct? [speaker002:] 0800240920 yes [speaker001:] I am going to look into our system about the email. After looking into the system, I can assure the email was in error you are only being charged for one item. [speaker002:] ok, great [speaker001:] Is there anything else I may help you with? [speaker002:] that's it [speaker001:] Thank you for contacting us, have a great day. [speaker001:] Hello [speaker002:] hi [speaker001:] How can I help you? [speaker002:] yes, i want help for u [speaker001:] Ok Are you still there? [speaker002:] yes [speaker001:] How can I help you? [speaker002:] I have purchase yesterday item very costly so i feel very large of amount investment [speaker001:] So the item was more costly than you expected? Could I have your full name or account id? [speaker002:] yes sure, i will give Account ID: 7VUNZ64WDF [speaker001:] Could I have your full name and order id? [speaker002:] My name David Williams and Order ID: 3988940834 [speaker001:] The pricing algorithm used by our systems will often dynamically change the price of an item. There is not much that we can about it. Is there anything else I can help you with? [speaker002:] it's k...i will accept in the price amount [speaker001:] I hope you have a nice day Goodbye [speaker001:] Hello! How may I help you today? [speaker002:] I would like to keep my premium subscription active. [speaker001:] I see, would you like to pay your bill or just see when it's next due? [speaker002:] I would like to check and make sure I have a premium subscription. [speaker001:] Alright, may I have your full name, Account ID and Order ID to check this? [speaker002:] Rodriguez Domingo Oder number 0151897535 [speaker001:] Thank you, and account ID? [speaker002:] ZETFBEPUP7 [speaker001:] You have an active subscription, it is due for 14 yesterday however. [speaker002:] I would like to pay my bill. [speaker001:] Alright, would you like me to use the card on file? [speaker002:] Yes [speaker001:] It has been paid, thank you. [speaker002:] Thank you goodbye. [speaker001:] Goodbye! [speaker001:] Hello, how may I help you today? [speaker002:] Hi I have a question about an order I had made. It's been awhile and I never received it [speaker001:] I can help you out with this. Can I get your full name or account ID? [speaker002:] Alessandro Phoenix If it helps my order ID is 3251288693 I ordered it a few months back and never got it [speaker001:] Oh, that is not good at all! It should never take that long. Let me look in to this for you. One moment please. [speaker002:] ok thanks [speaker001:] Do you have your account ID Alessandro? [speaker002:] yeah 6RYBLUQ03J [speaker001:] Thank you, I just needed to verify your identity. [speaker002:] ok I understand [speaker001:] Do you know your username so I can look up this purchase? [speaker002:] yeah aphoenix597 it's the Guess t-shirt [speaker001:] Thank you. What is your email address? [speaker002:] aphoenix597@email.com [speaker001:] Were you given a shipping status? [speaker002:] it says that it shipped but I never got it [speaker001:] Yes, that is far too long to be waiting. Would you like me to reship the order for you? [speaker002:] yes please that would be great thanks [speaker001:] If I could get your address I will get it shipped right out! [speaker002:] 9719 Lincoln Ave La Fayette, TX 94578 [speaker001:] I have ordered the tshirt again for you and it will be sent immediately. Is there anything else you need today? [speaker002:] that's it thanks so much [speaker001:] Thank you so much for your patience as I took care of this. Have a great day! [speaker001:] Hi! How may I help you? [speaker002:] i keep searching for penis, but i keep getting "0 results found" it seems like something is wrong [speaker001:] One moment, please. Have you tried logging out and back in to your account? I've notified our website team so they can do better. This chat will automatically disconnect after two minutes. [speaker002:] yes, i just tried that [speaker001:] Try clearing your cookies next. [speaker002:] it's still not working ok, i cleared all of the cookies from the various porn sites i visit still no penis [speaker001:] Try searching for a different product like "Guess jeans." Does it work? [speaker002:] yes, guess jeans works [speaker001:] What item would you like to purchase? I can make the purchase for you. [speaker001:] Hello, how may I assist you? [speaker002:] I was charged for subscription that I never wanted Joseph Banter [speaker001:] Were you billed twice? [speaker002:] No I got an email and said I was charged $40 for subscription I don't want the subscription [speaker001:] Ah okay, let me check on this for you. [speaker002:] thanks [speaker001:] I believe that you may have received a scam email. [speaker002:] ok [speaker001:] They probably sent you a false charge in order to receive your payment information. [speaker002:] okay thank you [speaker001:] I can assure you that you haven't been charged for anything. Is there anything else you need? [speaker002:] No thanks [speaker001:] Okay, thank you and have a nice day. [speaker001:] How may i help you [speaker002:] Hi! I have some stuff in my cart that I want to buy but I'm not sure of the price to get it shipped overnight. Would you know? [speaker001:] I see, so you are inquiring on our policy of overnight shipping? [speaker002:] yes [speaker001:] I am happy to assist with that, may I have your name? [speaker002:] David Williams [speaker001:] I have an answer for you here [speaker002:] ok [speaker001:] it is $39.99 for 5 lbs or less, $54.99 for 10 lb or less, $69.99 for all other items. Continental us only, Alaska and hawaii have an additional $10.00 charge per weight catergory is there anything else i can help with [speaker002:] oh ok, nope that answered my question [speaker001:] have a good one [speaker001:] Hello! How can I help you today? [speaker002:] Hello, I have a problem with my premium subscription [speaker001:] Okay, what seems to be the problem? [speaker002:] I got a weird email today from you guys. It says that you removed my subscription. But I still want it. Can you fix that for me? [speaker001:] Let me take a look. [speaker002:] I need to know whether I still have the subscription or not [speaker001:] What is your full name, please? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya, and how about your accountorder ID's? [speaker002:] My account is 2837347 My order ID is 2947625 [speaker001:] I'm having trouble verifying with that information. Can you double-check the ID's, please? [speaker002:] Ummm okay [speaker001:] At least one of them will probably have some letters in it. [speaker002:] oh, oops I think I gave you the wrong ones My account is actually 38shda37 [speaker001:] Not to worry. [speaker002:] And my order is 9574732 [speaker001:] I'm afraid those values are still not working. [speaker002:] huh well, that's what I wrote down for them [speaker001:] Let me see if I can access your subscription status anyway. [speaker002:] Okay [speaker001:] It looks like your subscription is not currently active, as you suspected, but there is $14 that is due in three days, if you would like to reactivate. Would you like to do that? [speaker002:] Yes, I would [speaker001:] With your card on file? [speaker002:] I am willing to pay the $14 now if that helps Yes, that's fine [speaker001:] Done! Your subscription should now be reinstated. [speaker002:] Great! That's one thing off my to-do list [speaker001:] I have just sent you a link to manage this online on your own, if you'd like. [speaker002:] Oh, good [speaker001:] Do you know your username? You will need that to log in for that. [speaker002:] I think it's sanyaafzal283 [speaker001:] Perfect, then you should be all set! Can I help you with anything else? [speaker002:] no, that was it Thank you! [speaker001:] Okay, have a great day! You're welcome! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi, how can I reset my password? [speaker001:] I can help you with that. Can I get your name please? Are you still there? [speaker002:] yes it is Albert Sanders [speaker001:] Thank you, Albert. Can I get your email address to send the reset code to? [speaker002:] yes, asanders670@email.com [speaker001:] I will be sending the reset link to you. I also encourage you to participate in security best practices. I will send a link about those also. Is there anything else I can help you with today? [speaker002:] no, that will be it [speaker001:] Thank you and have a great day! [speaker001:] Hi how can I help you [speaker002:] Yes i was thinking about ordering something from your site and i want to know about your return policy [speaker001:] Sure. What is your membership level [speaker002:] Guest [speaker001:] As a gues you can make returns for uo to 30 days after purchase. Gold members are allowed unlimited returns. Silver members are allowed returns for purchases made in the last 6 months. Bronze members are allowed returns for purchases made in the last 90 days. Any other questions I can help you with? [speaker002:] okay so it will be 30 days from the time i recieve the iitem? [speaker001:] From the dat you place the order [speaker002:] And do you guys pay for the return shipping [speaker001:] Yes [speaker002:] okay thank you [speaker001:] Have a nice day [speaker001:] Hello and thank you for contacting us today. How can I be of assistance? [speaker002:] hi i wanted to know if im getting free shipping with my order. [speaker001:] Sure. Can I please get your name or Account ID please? [speaker002:] sure, its Joyce Wu and I dont my id number. [speaker001:] Perfect! Thank you, Joyce. Let me look into this for you. Joyce do you know what your membership level is? [speaker002:] uh yeah, it's silver [speaker001:] Okay Joyce. It looks like due to your silver membership you do have free shipping! [speaker002:] I'm really dying for some new clothes but i just don't want to pay shipping. money is tight. [speaker001:] I totally understand! So yes, with your membership level you do not have to worry about shipping costs at all. Can I help you with anything else? [speaker002:] oh well thats great! thank you! no that it! [speaker001:] I'm glad I could help you today, Joyce. Have a great day! [speaker001:] What can I do for you today? [speaker002:] I'm trying to login to my account, but I can't access it because I lost the phone that is set up for 2 factor authentication [speaker001:] Okay, can I have your name? [speaker002:] Chloe Zhang [speaker001:] And your email address? [speaker002:] chloez94@email.com [speaker001:] You will get an email that will allow you to log in. Is there anything else I can do for you? [speaker002:] Ok great. That's all. Thanks. [speaker001:] Have a good day [speaker001:] Hi! How can i help you? [speaker002:] Hi! I have a promo code and I'm wondering when it can be used? I would really like to buy some stuff I'm a bronze member if that helps you at all [speaker001:] Do you want me to check if it is valid? [speaker002:] Yes please and when it expires [speaker001:] What is the code? [speaker002:] Bronze2020 [speaker001:] This is valid and is valid for 7 days [speaker002:] How exciting! What is the code good for? [speaker001:] I'm not sure [speaker002:] Well thanks for your help. I'm excited to buy some stuff as a present for my niece. I think you've answered my quesiton. [speaker001:] Thank you!! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi I have the premium subscription shopping service but I need to pay to keep it [speaker001:] Okay, I can help with that [speaker002:] I would like to pay the balance needed to activate if needed [speaker001:] May I just gather some information from you so that I can take a look at your account, and then I should be able to check the status and set up a payment [speaker002:] ok what you need I'm David Williams [speaker001:] May I ask your full name, account ID, and the order ID of any recent purchase? [speaker002:] my account id is 6P3IG0C2D8 How much is due [speaker001:] Okay, it looks like your account is currently inactive, due to an outstanding balance of $49 [speaker002:] is that right? I wanna pay [speaker001:] Okay, we can take care of that while we're here [speaker002:] I will do that use my visa on file please [speaker001:] Excellent, I'll go ahead and make that update on your account [speaker002:] thank you Am I good to go? [speaker001:] Okay, yes, your account should be reactivated shortly. [speaker002:] Perfect thanks [speaker001:] If you'd like, I can send you a link that will give you access to your subscription account page, so that you can more easily check up on your payments and status [speaker002:] that's very nice of you thanks [speaker001:] Okay, I'll send a link directly to your email. [speaker002:] I don't know my email and I gotta go now [speaker001:] Oh, okay, well, if you need help later, please don't hesistate to check back with us I've sent a link to the email we have on file, in the meantime [speaker002:] will do... good day [speaker001:] You too [speaker001:] hello, how can i help you? [speaker002:] Hi i want to add a new item to my order because i forgot to add it before. [speaker001:] Have you already placed your order? [speaker002:] yes, order id 9621926017 [speaker001:] I will be happy to help you, can I get your name or account id. [speaker002:] Name: Norman Bouchard [speaker001:] Great, found you. Now may i get your account id. I need to verify identity [speaker002:] CW3FSS2LUY [speaker001:] Great everything looks good! Now has the order shipped yet? [speaker002:] yes its in transit [speaker001:] unfortunately we will be unable to update this order. However there are others things they may be able to be done. What membership level are you? [speaker002:] Guest [speaker001:] I apologize, we will be unable to do anything in that regard. You will need to start a new order. Is there anything else I can help you with? [speaker002:] no that is all [speaker001:] Have a great day! [speaker001:] Hello! How may I help you today? [speaker002:] I wanna return an item that had a stain on it. It was a Michael Kors shirt [speaker001:] Oh, I'm sorry to hear about that I'll see what I can do to help you with this return. May I have your full name andor account ID, please? [speaker002:] Sanya Afzal [speaker001:] Thank you Sanya! I've pulled up your account. May I also have your username, account ID, and purchase ID? Oops, I mean your email address, not account ID. I'll need your username, email address, and purchase ID, please. [speaker002:] sanyaa58 Order ID: 9273915052 Email Address: sanyaa58@email.com [speaker001:] Got it, thanks! I've validated your purchase. Do you also know your membership status? [speaker002:] silver [speaker001:] Thank you. Do you know how long ago you made this purchase? [speaker002:] 1 year [speaker001:] Ah, a return is only possible for silver members within 6 months of purchasing. However, do you have a receipt? Is the shirt still in its original packaging? [speaker002:] It is in the package and I do have a receipt. [speaker001:] Awesome, I can still help you return it then! [speaker002:] thanks [speaker001:] I'll need your full address, please, so that we can print the shipping label. [speaker002:] 4897 Woodshore St Monterey, TX 71334 [speaker001:] Great, thanks! And how will you be dropping off your return? [speaker002:] mail [speaker001:] All done. Please print the shipping label that will be sent to you shortly and we'll be waiting for your return by mail. Is there anything else I can help you with today? [speaker002:] no [speaker001:] Okay. Have a great day! [speaker001:] welcome, how can I help? [speaker002:] Hi! I want to buy these Jeans but I need to know how much tailoring cost [speaker001:] certainly. ah, are you one of our members? [speaker002:] Gold [speaker001:] then I am happy to inform you that tailoring is free [speaker002:] great [speaker001:] I hope that helps [speaker002:] sure does [speaker001:] as an aside, they tend to fit quite long so we do recommend tailoring [speaker002:] ok thank you [speaker001:] is there anything else ai can help you with today? [speaker002:] No thank you [speaker001:] ok, then have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I need to check my refund status. My name is Rodriguez Domingo, I just need to see if it's being processed or not. [speaker001:] I can certainly help you with that. Can I please have your username, email address, and order ID? [speaker002:] rdomingo780 rdomingo780@email.com 4292886862 [speaker001:] Thank you. Thank you. Please give me a moment to review your account. I can see that you requested your refund 3 days ago through online chat. Your refund is currently in progress and should be completed in 1-2 business days. [speaker002:] Oh okay, I'll just wait a little bit longer then [speaker001:] Is there anything else I can help you with today? [speaker002:] Thank you for the quick help. [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hello [speaker002:] Hi, I need to schedule a return. [speaker001:] Give me more information about this [speaker002:] Sure, I hate the color of the jacket I bought and I'd like to never look at it again. [speaker001:] problem is the item color [speaker002:] exactly [speaker001:] Give me your Full name [speaker002:] Crystal Minh [speaker001:] I need your username, email address and order id. Are you there? [speaker002:] yes sorry cminh747 cminh747@email.com 6259115339 Sorry about that, I had a drink spill on my desk! [speaker001:] You don't need to apologize. Everything is fine What is your membership level? [speaker002:] bronze [speaker001:] What is the purchase date? [speaker002:] 2019-12-21 [speaker001:] The date is too long [speaker002:] uh oh [speaker001:] Do you have the receipt or original package? [speaker002:] I do have the receipt, but not the package. [speaker001:] The receipt is enough You are eligible for a return [speaker002:] Great [speaker001:] Give me your full address [speaker002:] 0509 Kennedy St Baltimore, TX 33929 [speaker001:] How would you like to process your return? [speaker002:] Can I mail it in? [speaker001:] sure [speaker002:] let's do that then [speaker001:] All done [speaker002:] thanks [speaker001:] Will this be all for today? [speaker001:] Hi, thanks for contacting Acme client support. How can I help you today? [speaker002:] Hi! I need to remove the second item from my order. I husband hated it [speaker001:] That happens sometimes. It's not a problem. Can I start by getting your full name? [speaker002:] Chloe Zhang [speaker001:] Just a moment. Mrs. Zhang. Can I have your Account ID and your Order ID so that I can look into that order? [speaker002:] HCT6UY43ID 5254223009 [speaker001:] Now I'll just need you to give me your shipping status. [speaker002:] In Transit [speaker001:] And just one more thing, can you tell me your membership level? [speaker002:] Gold [speaker001:] I'm going to issue you an immediate refund [because we calue our Gold members so highly]. When the item arrives, I'll need you to call us back and get a shipping label to return the item. Does that sound acceptable to you? [speaker002:] yes thank you [speaker001:] Of course. Is there anything else that I can help you with today? [speaker002:] no [speaker001:] Thanks for shopping at Acme. Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello. I need to change the name on my account. I realized it's spelled incorrectly [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] My name is Sanya Afzal [speaker001:] I need to verify your identity. Could I have your zip code, telephone number, pin number, username, password, email address, or order id? I need three of those. [speaker002:] My username is sa081907 and my order ID is: 0990545908 PIN number is: 955799 [speaker001:] Thank you How would you like your name on the account? [speaker002:] I would like my name to read as Sanya Afzal [speaker001:] Your account has been updated. Can I help you with anything else? [speaker002:] Thank you! No, that's it. [speaker001:] Have a good day. [speaker001:] Hi! I'm trying to buy a jacket from your website but somehow I can't put it in my cart. Is the website is down? [speaker002:] hello. i will be happy to help you let me check on that. what is your name [speaker001:] Norman Bouchard [speaker002:] please try to refresh your page and try to add it again [speaker001:] So? [speaker002:] did you try to refresh? [speaker001:] I did. A couple of times [speaker002:] ok please check if it is out of stock it should say on the bottom left hand of the page! [speaker001:] ok. I am going to try it Ok. Everything is good now It works now. [speaker002:] awesome. is there anything else i can help you with? [speaker001:] Yeah.. It is out of stock. I'm good for now. Thanks [speaker002:] ok sorry about that have a great day [speaker001:] Hi! Thank you for contacting us today! How may I help you? [speaker002:] I want to check my order status because the shipping charge was too much I would like to get a refund for the shipping [speaker001:] I'll be glad to assist with that today Can I please have your full name? [speaker002:] Joseph Banter [speaker001:] I have pulled up your account. I'll have to verify your account. Can I have your username, email address and order ID? [speaker002:] My user name is josephbanter118 my email is josephbanter118@email.com the order ID is 2838316242 [speaker001:] Do you know your membership level? [speaker002:] It's silver [speaker001:] Thank you and what is the shipping status [speaker002:] It says it's in transit [speaker001:] Thank you for all that information. As a silver member, we always trust you. I will issue a refund to you [speaker002:] Thank you very much [speaker001:] Was there anything else I could assist with today? [speaker002:] No that's all thank you [speaker001:] You're Welcome. Have a great day [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Can you please tell me if the store has any medium Calvin Klein shirts in stock? [speaker001:] I'll be glad to assist you! Which size are you looking for, please? [speaker002:] Medium [speaker001:] Great! Our Calvin Klein shirts come in a wide variety of sizes. If you check the product page on the website and you don't see your size listed, we are currently out of stock. We restock around the second week of the month, so you may check back again at that time. [speaker002:] Oh, OK. I will check back then, thank you. [speaker001:] Is there anything more I may help you with today? [speaker002:] That's all, thanks again. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello. How can i help you today? [speaker002:] I need to return an item that is the wrong size [speaker001:] Oh no I'm sorry to hear that I'd be more than happy to see if we can arrange that. Can I get your full name and account ID? [speaker002:] Name: Rodriguez Domingo No account ID [speaker001:] Okay thanks I'm going to pull up your order can you give me your username, email, and order ID? [speaker002:] Username: rodriguezd823 Order ID: 1428210875 Email Address: rodriguezd823@email.com [speaker001:] Great and what is your membership level? [speaker002:] silver [speaker001:] What was the purchase date? [speaker002:] 2019-11-09 [speaker001:] Okay You will be able to return the item as it is within our six month period [speaker002:] thanks [speaker001:] Can I get your full address including city state and zip code? [speaker002:] Address: 1936 Circle Drive Raleigh, NY 61052 [speaker001:] This will be for the return shipping label [speaker002:] okay [speaker001:] alright and do you wish to return this by mail, in store, or at the drop off center? [speaker002:] in store [speaker001:] Okay Please feel free to drop the item off when it is convenient for you is there anything else I can help you with today? [speaker002:] no [speaker001:] Okay well have a great day! [speaker001:] Good afternoon, how can I help you today? [speaker002:] I need to know about the fabric on one of your coats. [speaker001:] I can look up some information for you. May I ask who I am speaking with today? [speaker002:] This is Crystal Minh. [speaker001:] Were you wanting to know what material the coats were made of Crystal? [speaker002:] I need to know how to remove a stain from the fabric safely. [speaker001:] Sure, I can give you some information on that. [speaker002:] great [speaker001:] To start, wet a cotton cloth and dab at the stain. Then sprinkle some salt on it and it sit for at least 5 minutes. Then pour some boiling water on the area to flush out the stain. After that, launder on the hottest setting. Either line dry or use low heat to dry the jacket. This has proven to work great for getting stains out of our coats! Did that answer your question Crystal? Are you still there? [speaker001:] Hello, how can i help you? [speaker002:] Hello, I made a return but for some reason the charge on my bill hasn't been reversed. [speaker001:] You have not received your refund yet? [speaker002:] Well I already returned the item but for some reason I'm still getting billed for it [speaker001:] I will be happy to help you with this issue. Can i get your full name please. [speaker002:] David Williams [speaker001:] Okay i found your account. Can i now get your username, email and order id. [speaker002:] Sure Username: davidw23 davidw23@email.com Order ID: 4319256134 [speaker001:] And now i will check with the system to see if this is a valid error. How long have you been waiting for the refund? [speaker002:] I think I've been waiting for about 8 days now [speaker001:] What level member are you? [speaker002:] I'm a guest member [speaker001:] Okay since it seems like the original refund was not processed. I will go ahead and do that and give you the missing credit right now. There I have returned the missing credit to you. Do you need anymore help? [speaker002:] Great, thanks! That's all I needed. [speaker001:] Have a great day. [speaker001:] hi anyone there? [speaker002:] Hello How can I help you today? [speaker001:] My credit card keeps getting rejected [speaker002:] I see, let me look into that for you. [speaker001:] thank you [speaker002:] Please try entering your card information again. [speaker001:] Ok, give me a second that did not work [speaker002:] Please try logging out of your account then logging in again. [speaker001:] Ok. let me try that That worked! Thank you so much for your help [speaker002:] That's great! Is there anything else I can help you with? [speaker001:] No, thank you! Have a good day [speaker002:] You as well! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I think I may have a subscription that I didn't order [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Rodriguez Domingo [speaker001:] How did you hear about that subscription? [speaker002:] I heard some news about it [speaker001:] Let me check the system. There is a subscription on your account. Let me remove it from your account. [speaker002:] okay, thanks cool, will I get a refund? [speaker001:] That subscription has been removed from your account. How much was the subscription, so that I can refund the amount? [speaker002:] It should be $40 great, thanks [speaker001:] I apologize for the error. Your refund should be in your account. Can I help you with anything else? [speaker002:] cool, thanks, that's all [speaker001:] Have a good day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello my name is Rodriguez Domingo and I have a problem with my subscription [speaker001:] What is the problem? [speaker002:] I want to keep it but Im not sure if its about to expire [speaker001:] Let me check that for you. [speaker002:] I really like the service so I want to make sure Im still part of the club [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] Account ID: 8XRUKHZHG1 Order ID: 5948414678 [speaker001:] Thank you Let me check that status of your subscription. [speaker002:] Ok thanks [speaker001:] Your subscription is active, however you do owe $14 today. [speaker002:] Oh I will make the payment then if I make the payment then im all set? [speaker001:] You can also check the status on the following link. Yes Can I help you with anything else? [speaker002:] Ok thanks that would be all [speaker001:] Have a good day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi...is it possible for the jacket I just ordered to upgrade to overnight shipping because I want it quick! [speaker001:] I think I can help you with that, I'll just need to check on some details May I have your full name to begin with? [speaker002:] It is Crystal Minh [speaker001:] Okay, and may I also ask your Account ID and Order ID? [speaker002:] My account id is S9RWGGASW3 and the order id is 6304045013 [speaker001:] and do you know the current status of that order, is it still saying "Order Received"? [speaker002:] it is saying delivered [speaker001:] Oh, in that case, the good news is that your order should already be at your door so there is no need for an upgrade [speaker002:] Thank you so much! [speaker001:] It might be waiting behind a desk with your building manager You're welcome. Is there anything else I can help you with today? [speaker002:] Nothing else...thank you and have a good day! [speaker001:] You too [speaker001:] Hi, how can I help you? [speaker002:] Hi! I wanted to upgrade the order to overnight delivery because I needed the order sooner than I thought [speaker001:] May I have your name or your account ID? [speaker002:] Norman Bouchard [speaker001:] And may I have the account ID and the order ID? [speaker002:] Account ID: TXIGSZGZQB Order ID: 1174271042 [speaker001:] Thank you. What is the shipping status of the order? [speaker002:] It says Delivered now that I see [speaker001:] Ok, I cannot upgrade the order for you. The item is there or will be there shortly. [speaker002:] I understand. May be I should check the mailbox Thank you [speaker001:] Ok, is there anything else I can help you with? [speaker002:] That is all. Thank you [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] HI! I need to change my address [speaker001:] Is this for an existing order or just for future reference? [speaker002:] Future reference. Just updating my account. The street number is off [speaker001:] No worries at all Can I have your full name? [speaker002:] Joyce Wu [speaker001:] Adn do you have the current address on file? [speaker002:] 3630 2nd Ave Baltimore, NY 14911 [speaker001:] and can I have your username and password for verification purposes? [speaker002:] joycew61 I do not have my password [speaker001:] No worries [speaker002:] Can you use my email [speaker001:] Yes that's fine [speaker002:] joycew61@email.com [speaker001:] Okay and what's the updated address? [speaker002:] 4630 2nd Ave Baltimore, NY 14911 [speaker001:] Okay your account is updated with the correct address Is there anything else I can do for you today? [speaker002:] No thank you [speaker001:] Well then have a wonderful day! [speaker001:] Hi [speaker002:] how may i help you [speaker001:] I want to pay my subscription fee to keep my premium subscription up to date [speaker002:] i see, if i understand correctly you would like to pay your subscription fee today? [speaker001:] yes [speaker002:] i can help with that! first may i please ahve your full name and account id to pull up your account [speaker001:] Albert Sanders RZU1XPUBM1 [speaker002:] and lastly, may i please have your order id #? [speaker001:] 5241647352 [speaker002:] thank you one moment please do you know the amount owed on your subscription? [speaker001:] No [speaker002:] one moment please. it looks like there is $55 due as of yesterday, so to reactivate your subscription and pay in full, $55 is the amount due [speaker001:] ok, thats fine [speaker002:] i can pay that with a credit card you give me, or with the card on file [speaker001:] just use the card on file [speaker002:] ok. your subscription has been renewed, is there anything else i can help with today? [speaker001:] nope that is all thanks! [speaker002:] have a good one! [speaker001:] Hello, how can I help you? [speaker002:] Hi! The website is going very slowly, I was wondering what was up? [speaker001:] Okay, I'll let the website team know about the slow speed immediately. [speaker002:] Is there anything that can be done to speed it up temporarily? [speaker001:] Try to log out of your account and log back in, that may fix the issue. [speaker002:] ok! I'll give it a shot!... no go. Still going slow: [ [speaker001:] Okay, can you try to close other browser tabs? Also try to close other programs that may be running. Background programs can take up memory of your computer and slow down performance. [speaker002:] ok. I'll close out my other tabs. Just give me a second That did trick! It must have been my email or something that was taking the memory Awesome, thank you so much! [speaker001:] Excellent, I'm glad it worked! [speaker002:] :D [speaker001:] Thank you for being patient, have a nice day. [speaker001:] Hi! I am trying to login to my account to look at a past order. However, I forgot my password and can't get in. hello?? is anyone there???? [speaker002:] Hello are you still there? [speaker001:] yes [speaker002:] Im so sorry, my internet was acting up. [speaker001:] ok... [speaker002:] Could I get your full name to access your account please? [speaker001:] Chloe Zhang [speaker002:] I cannot access your password but I will go ahead and send you the link to reset your password [speaker001:] great [speaker002:] I will need your pin number to initiate the reset please [speaker001:] It is 919182 [speaker002:] Thanks. One sec please [speaker001:] ok, thank you. [speaker002:] Youre welcome. Is there anything else I could do for you today? [speaker001:] no, that is all. thanks [speaker002:] Awesome. Have a great night! [speaker001:] Hello! How may I help you? [speaker002:] Hello, I want to check on the shipping status of my order because I never received it. [speaker001:] okay, I can help you with that! May I have your full name or account ID number please? [speaker002:] Crystal Minh account id is HHOQKPZHXW [speaker001:] Thank you. May I have your username, email address, and ODER ID number? [speaker002:] Is there any way to get this order resent to me? I've been waiting for 9 days. username: crystalminh606 email: crystalminh606@email.com order id: 2967715579 [speaker001:] Thank you! I have validated your purchase. You said you have been waiting 9 days correct? [speaker002:] yes [speaker001:] I am so sorry. We will gladly resend you your item. May I have your address please? [speaker002:] 5548 Brushwick Dr Jacksonville, WA 46885 [speaker001:] What was the brand and product that you ordered? [speaker002:] a $79 shirt from Calvin Klein [speaker001:] Your Calvin Klein shirt has been ordered and it will be shipped to you soon! Is there anything else I can help you with? [speaker002:] Awesome, thank you! no, that is it. have a nice day [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I need to buy some stuff right now but the search isn't working. I need to get it done as soon as possible since I have an appointment later tonight. [speaker001:] Okay, can you try logging out and back in for me? [speaker002:] Okay, I'll try that. One second Nope, still not working. Just a spinning wheel [speaker001:] Okay I'm going to let the website team know, and see what else I can do for you. Can you try clearing out your cookies and trying again? [speaker002:] Okay, I'll clear them and try again. Hey, it works now! Seems clearing cookies always fixes stuff in Chrome, I should've tried that first. Thank you for your help. [speaker001:] No worries. Is there anything else I can do for you? [speaker002:] Nope, that's all [speaker001:] Well then have a nice day1 [speaker001:] Hello, how can I help you today? [speaker002:] I am wanting to place an order and wanted to know what I needed to do to get the premium membership [speaker001:] Glad to help. May I have your full name please? [speaker002:] Joseph Banter [speaker001:] Thanks Joseph. Memberships are earned through repeated purchases over a period of time. For example, Bronze membership is given to any customers who have made over $500 worth of purchases in the last year. Silver membership is given for $1000 worth of purchases in the past year. Gold members are from $2000 of purchases and a short questionnaire. [speaker002:] So it looks like I am a Gold member. Does that qualify for premium? [speaker001:] How much are your total purchases so far? [speaker002:] Well I am not sure but since I am gold it would have to be over $2K, right? [speaker001:] Yes, you are right. And you are qualified for premium membership. [speaker002:] Ok thank you. That's what I needed to know [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] Not today [speaker001:] Have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] I was thinking about pay a item but first i would like to know a little more about it [speaker001:] Hello? [speaker002:] I was thinking about pay a item but first i would like to know a little more about it [speaker001:] Glad to help. May I have your full name please? and what exactly is the item you want to know? [speaker002:] sure its Crystal Minh [speaker001:] thanks Crystal. [speaker002:] i as looking at the Calvin Klein Shirt [speaker001:] So what do you want to know more about this shirt? [speaker002:] I would like to know are the buttons Black or brown? [speaker001:] they are dark brown because it looks more stylish for this season. [speaker002:] okay, thanks for answering my question [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] That will be all, hope you have a great rest of the day [speaker001:] Have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] I hope so... can you give me some information about a product i want to buy? [speaker001:] Of course, what product are you interested in? [speaker002:] The 89$ Calvin Klein tshirt. [speaker001:] And what would you like to know about it? [speaker002:] What sizes does it come in... are there other colors? What is it made out of? [speaker001:] The sizes and colors should be listed on the site, if you don't see a size it is out of stock. The material is 100% cotton [speaker002:] What about the buttons? are they brown or black? [speaker001:] The buttons are dark brown [speaker002:] ok that's all i needed, thanks! [speaker001:] Have a good day [speaker001:] Hello, how can I help you? [speaker002:] Hi I'd like to change the phone number associated with my account [speaker001:] Okay, can I please have your full name and the phone number currently on the account? [speaker002:] 972-6085 [speaker001:] Can I please have your name or account number? [speaker002:] Sanya Afzal [speaker001:] Thanks Ms. Afzal, and to verify your account, can I have your zip code and PIN number? [speaker002:] 85818 Pin: 1234 [speaker001:] Perfect, and what is the phone number you'd like on the account? [speaker002:] 972-6084 [speaker001:] Account has been updated. Is there anything else? [speaker001:] ugh im so frusterted [speaker002:] Hello, how can I help you today? [speaker001:] everything always seems to be out of stock this si so annoting [speaker002:] May I have your full name or account ID? [speaker001:] Name: Sanya Afzal [speaker002:] I can notify our purchasing department and ask them to increase the orders we receive. [speaker001:] this is so frsutrating i going to have to go to your competitr [speaker002:] I can offer you a promotional discount for when you do find an item for purchase. [speaker001:] that would be great [speaker002:] Use coupon code WXVZV for a lower price. [speaker001:] thank you thats all i need [speaker002:] We re-stock regularly so I hope you will check back soon. Anything else I can check on for you today? [speaker001:] Hi I have an issue with my order [speaker002:] Good afternoon and thank you for contacting AcmeBrands! How can I help you with your order? [speaker001:] I really want to buy these cool Tommy Hilfiger boots They are $79 but i forgot to add them to my order Can you help me? I want you to add them to my existing order [speaker002:] Yes, I can help you with that. Could you give me your name and order ID please? [speaker001:] Sanya Afzal 7004276110 [speaker002:] Thanks, Sanya. I'll pull up your account. And what is the order ID of the order you would like updated? [speaker001:] 7004276110 I still told you that lol *just [speaker002:] My apologies, I mean your account ID attached to the order. [speaker001:] Oh, okay It's 2K6JDKQO2X [speaker002:] Thank you. Do you know the shipping status of this order? [speaker001:] It says "Delivered" [speaker002:] Unfortunately, it's too late to add another item to this order since it has a delivered status. What membership level are you? [speaker001:] Guest [speaker002:] In order to receive the product, you would need to place a new order for the item. [speaker001:] Oh, okay So I need to order the boots seperately? And there's no way for me to add them to my other order? [speaker002:] Yes, you'll need to start a new order. I apologize for the inconvenience. Is there anything else I can help you with today? [speaker001:] I guess that makes sense if the order already shipped I guess I will go and order the boots right now Thanks for your help. I understand why you can't add the boots to my order I don't need anything else [speaker002:] You're welcome. I hope you enjoy the rest of your day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] I'm looking at this jacket and have a few questions for you. [speaker001:] Sure, what questions do you have? [speaker002:] I'm wondering if it's warm enough to wear in windy conditions? I live in the windy city. [speaker001:] Let me find out for you. [speaker002:] It's the Michael Kors jacket, if that helps, for $74 [speaker001:] Yes our jackets are designed to be wind-proof. It is lined with material to insulate against the cold. [speaker002:] Oh perfect. It's just what i was looking for! [speaker001:] Can I help you with anything else? [speaker002:] That's all. Thanks. [speaker001:] Have a good day. [speaker001:] Hello, thank you for contacting Acmebrand. How may I help you? [speaker002:] yes why is notthing every in stock what kind of business do you ru Hello?? [speaker001:] I'm so sorry to hear that many of our products have been out of stock. I'll do what I can to help you. Could you provide me with your Full name please? [speaker002:] Sanya Afzal ok what can you do? I can never get what i want sheesh [speaker001:] Thank you Saynya. I'm goign to be sending a report directly to our purchasing team on your behalf so they can try to keep a better eye on the state of our stock. One moment. Alright. That report has been sent. I sincerely apologize for the inconvenience. I understand how frustrating it can be [speaker002:] thank you for your understanding I want to continue doing business with yo is there anything you can do for my wasted time? [speaker001:] We greatly appreciate your business and I'll be sure to follw-up with the report. I can offer you a promo code to compensate you for the wasted time if you would like [speaker002:] thank you that helps [speaker001:] Alright this promo code will be for 20% off your next order. H70NG Again I apologize for the inconvenience. Was there anything else I could help you with? [speaker002:] you have been very helpful I will continue doing business bye [speaker001:] Thank you for shopping with us. Have a wonderful day! [speaker001:] Hello! What can I help you with today? [speaker002:] Hi! I need to change my main payment method It is not showing correctly when I look it up [speaker001:] No problem, I can help you with that! To start with, can I get your name or account ID? [speaker002:] my name is Alessandro Phoenix I don't have my account ID handy [speaker001:] That's ok, I can look you up with your name. Alright, what is your current payment method? [speaker002:] debit card. I'd like to change it to my credit card [speaker001:] Alright, I can get that switched for you. Can you provide your email address, username, and phone number? [speaker002:] i don't know my username, my email is PhoenixAlessandro@gmail.com, and phone is 555-555-5555 [speaker001:] Could I have your zipcode or PIN number instead? [speaker002:] my zip code is 78220 [speaker001:] Perfect! Give me just a moment to update this. [speaker002:] ok thank you! [speaker001:] So we are switching your payment method to a credit card, is that correct? [speaker002:] yes please [speaker001:] Alright, I have that updated in the system. Is there anything else I can help you with today? [speaker002:] no that's everything. You have been very helpful... thank you! [speaker001:] Have a nice day! [speaker001:] hi! how can I help you? [speaker002:] How long is my membership at the silver level I m thinking of shopping since I can't go out of house [speaker001:] hi, are you asking in general or for your own subscription? [speaker002:] my own Joyce Wu 568-6249 [speaker001:] so, do you want to know how long a silver membership lasts? [speaker002:] yes but more specifically mine [speaker001:] Um, I don't need your phone number but thanks you want to know your due date? [speaker002:] yes please [speaker001:] I need your account & order ID please [speaker002:] acct jw23443 and order is 29495034 [speaker001:] Your due date is tomorrow [speaker002:] ok than I ll order stuff today so I get most from benefits have a good day [speaker001:] that makes sense [speaker002:] bye [speaker001:] good bye! [speaker001:] Hello, how can I help you today? [speaker002:] Yes, I was looking at my account and there seems to be an additional charge added. Can you check the status of my order, please. [speaker001:] Happy to help, may I have your full name please? [speaker002:] Alessandro Phoenix [speaker001:] Thanks. To verify your identity, I also need your account id and order id please. [speaker002:] the order id is 7589935390 the account is VS4UO5LSQG [speaker001:] thank you. It looks like our company has made a mistake. Can you tell me your membership level so that I can fix it please? [speaker002:] Silver [speaker001:] Great, I can help removing your additional charge. How much have you been overcharged? [speaker002:] It looks like $9.95 for shipping. [speaker001:] The fee has been removed. [speaker002:] Can you tell me how long it will take for my account to be credited? [speaker001:] It will be credited within 24 hours. [speaker002:] Great. Thank you so much for your help and have a good day. [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No, you solved all my issues. [speaker001:] Have a nice day! [speaker001:] Hi, I was hoping you could give me help with something on my order. [speaker002:] I'd be happy to! What do you need? [speaker001:] I noticed that if I move my shipping up to next week to be delivered, I won't have to pay a shipping fee. I'd really like not having that charge. [speaker002:] That will be no problem. First, can I get your full name or account ID? [speaker001:] my account id is BWYZBESKKR [speaker002:] I have pulled up your account but still need to verify your identity. What is your full name and the order ID? [speaker001:] My name is Albert Sanders and it's 3065158276 [speaker002:] Thank you. Do you know whether it has already shipped? Or did you get an email telling you what the shipping status is yet? [speaker001:] I'm not sure. [speaker002:] Okay. Can you check? It will say order received, in transit, out for delivery or delivered. I think it would be one of the first three since you haven't gotten it yet. [speaker001:] Oh, yes, it is order received. [speaker002:] Thank you. What is your membership level? [speaker001:] Silver [speaker002:] Wonderful! Since you are silver, we can delay the shipping with no problem. It will only take a moment. [speaker001:] Thanks, that would be great. [speaker002:] Your order has been updated for delivery next week. Is there anything else I can do for you today? [speaker001:] That'll do it. Bye. [speaker002:] Thank you and have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi my name's Albert Sanders, gold member I'm wondering about shipping costs, because I received an email that's a bit confusing [speaker001:] I see, let's see what we can figure out here. [speaker002:] Is the shipping cost included in the displayed cost? [speaker001:] May I have your account ID and Order ID, Albert? [speaker002:] YQ9UMVBQ8X 5553913307 [speaker001:] Finally, I will need to validate this purchase. May I have your username and email address? [speaker002:] asanders000 asanders000@email.com [speaker001:] Fantastic, let me inquiry the system, just one moment. Ah the shipping cost is indeed in the displayed cost. [speaker002:] Ah, that's good to hear [speaker001:] So it is included, yes. [speaker002:] Great, that was all I needed. Thanks for your help [speaker001:] Is there anything else I can help you with today? Thank you and you have a wonderful rest of your day! [speaker001:] Hello, how can I help you today? [speaker002:] what sizes do the boots come int [speaker001:] Happy to help, may I have your full name please? Hello, are you still there? Hello? [speaker001:] Hi, there. How may I help you? [speaker002:] Alessandro Phoenix here. I have a promo code that's only 5 days old, and it's already coming up as invalid when I try to use it to place an order. [speaker001:] Oh no! It shouldn't do that. I can help you get a new one. [speaker002:] Thanks, I appreciate it [speaker001:] I'm checking the system about this error. Okay, so the system is telling me that there is no error on our end. May I have your membership level? [speaker002:] Silver [speaker001:] Here is a new promo code, Mr. Phoenix. RQPS7 May I help you with anything else today? Have a great day. [speaker001:] Hello, how may I help you? [speaker002:] I'm thinking of making a purchase but would like to know your refund policy [speaker001:] Sure, I can tell you, could I get your name, please? [speaker002:] Crystal Minh [speaker001:] Thanks, Crystal. We only can refund items that have not been shipped. You'll need the order id, username, and email of the order. Is there anything else I can help with? [speaker002:] No, thank you [speaker001:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I am having issues with my credit card. It keeps getting rejected [speaker001:] The website isn't taking your credit card information? [speaker002:] No it isn;t when I try and purchase something [speaker001:] Okay, let's try to troubleshoot this issue. Try logging out and then log back in. Are you still there? [speaker002:] yes ok I tried that did not work [speaker001:] Alright, let's try something else. Please check the expiration date on your card. [speaker002:] Ok, I think I was putting that in wrong. It worked. [speaker001:] Great! Will that be all for today? [speaker002:] That is all, thank you [speaker001:] Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] I think i have some missing credits worth $40 on my account I would like to check on status of my account to make sure everything is right [speaker001:] Sure, could I get your full name, please? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. Where did the credits originate from? [speaker002:] I just heard some news about [speaker001:] So, the credits weren't from a refund, promo, or previous purchase? [speaker002:] i believe it originate from benefits like expedited shipping and special discounts from premium subscription shopping service [speaker001:] Okay, let me just check your account here. [speaker002:] Okay [speaker001:] On our end, the $40 credit does show up. This sounds like a visual bug on your end caused by our site. It should show up when you log out and back in. Is there anything else you needed? [speaker002:] Okay thank you for your help, i logged out and back in and i see the credit [speaker001:] Have a good day! [speaker001:] Hi how can I help you [speaker002:] Hi I'm wondering what the benefits of the premium membership are [speaker001:] Sure. All members are invited to the annual holiday extravaganza with open bar and free flights from anywhere in the US. Bronze members save on shipping fees and promo codes. Silver members get all the previous perks, can have agents make purchases on their behalf and can cancel orders at any time. Gold members get unlimited refunds and will always be given the benefit of the doubt in transactions. [speaker002:] Awesome thanks for the info. I'll think about it [speaker001:] Any more questions? [speaker002:] That's all. Thanks [speaker001:] Have a nice day [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hi.....I have a problem I hope you can help me with. My credit card keeps being declined. [speaker001:] I can certainly help you with this. Can I get your full name or account ID? [speaker002:] My name is Sanya Afzal but I can't seem to find my account id. Is my name enough or some other info would do? [speaker001:] Thanks Sanya, I can pull up your account with your name. So you are trying to place an order and your credit card is getting rejected? [speaker002:] That is it and I don't understand [speaker001:] No problem, there are a few things we can try to do to fix this! Can you try entering your credit card information again? [speaker002:] I will try again...give me a minute I have done it but my amex is declined again [speaker001:] No problem, there are a few more things we can try. Can you log out of your account and then log back in? [speaker002:] I will do that immediately I am back in [speaker001:] Enter your credit card information again and see if that works. [speaker002:] It went through! You worked magic!!! Thank you so much [speaker001:] Great! So glad it went through. Is there anything else I can help you with today? [speaker002:] Nothing...I will enjoy my tshirt because of you! [speaker001:] I'm sure you will love your shirt. Enjoy the rest of you day, it was a pleasure chatting with you. [speaker001:] Hello, how may I help you today? [speaker002:] Hello! i am buying like three items and i wanted to see if there was a price i could get on gift wrapping service. Its for someones birthday and it would save me a ton of time and trouble if i could get you guys to do it. [speaker001:] We offer gift wrapping services. It $4.99 but may not be available if the item is too large. We also let you add short messages to your gift wraps. [speaker002:] Oh! that is a very fair price, could i have you check if i qualify? [speaker001:] Sure thing [speaker002:] i got the two jackets on sale, and the jeans. Those jackets are kind of large, but they miiiight qualigy [speaker001:] All clothing is considered small enough so we should have no trouble wrapping those. Is there anything else I can help you with? [speaker002:] Can i add in the short message YOU ARE AWESOME. And that would be all i believe. [speaker001:] That would work. Thanks and have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I placed an order, and in an email notification, the prices I am paying are not the same that were listed. Can you help me? [speaker001:] Sure thing, I can help you with that. First, can you give me your account ID? [speaker002:] Account ID: S9GJPOMCWL [speaker001:] Thank you, I apologize for the delay while I was searching the system. Are the prices you paid different than the ones that were listed yesterday? [speaker002:] The total is not equal to the prices listed in the order statement. Could you check the prices and status of the shipment? [speaker001:] Ok, I see, thank you for clarifying. Could you give me your full name and order ID so I can pull that up? [speaker002:] Rodriguez Domingo. Order ID 9992080778 [speaker001:] Thank you, I have everything pulled up. Let me check to see where the additional fees may have come from. I'm sorry, it does appear that there was an additional fee added on in error. Could you confirm the amount that you were overcharged? [speaker002:] $220 [speaker001:] I'm so sorry about that, I've gone ahead and initiated a refund for $220. Is there anything else you need help with? [speaker002:] No, I was overcharged $20. The total should have been a little over 100. [speaker001:] Oh ok, thank you for clarifying. I'll update that. [speaker002:] Can you check the status of my shipment? [speaker001:] Sure, would you like me to just confirm the delivery date? [speaker002:] I would like the shipping status. [speaker001:] It appears that everything is on schedule and should arrive on the date given in the confirmation email. [speaker002:] OK. Thank you. [speaker001:] Sure thing, have a nice day! [speaker001:] Hi, thank you for shopping with AcmeCorp! How can I help you today? [speaker002:] Hi there. I was hoping you could assist me with something. I was looking to purchase one of your jackets, but I wanted to know more about the product. Specifically, I want to know whether the jacket is warm enough for windy conditions. [speaker001:] Yes, this jacket is great for windy conditions! It is wind-proofed, and is also lined inside to protect from the cold. It is very warm, and one of our most popular items! [speaker002:] You're referring to the Michael Kors jacket correct? [speaker001:] Yes:] [speaker002:] Ok that's great news! thanks so much [speaker001:] You're welcome! Can I help you with anything else? [speaker002:] No that was the only question I had. Thanks again for your assistance [speaker001:] Ok, you have a great day! [speaker001:] Hello. How can i help you today? [speaker002:] I just wanted to make it known that the calvin klein boots are way overpriced in comparison to other sites its like 30 dollars more [speaker001:] Oh no I'm very sorry to hear that. I know it can be frustrating to see such a big price difference Let's look into this together Can I get your full name or account ID? [speaker002:] yeah a couple dollars is one thing, 30 is a bit much Rodriguez Domingo [speaker001:] okay what is your account ID and order ID? [speaker002:] TJKB66GGM4 6694130758 [speaker001:] unfortunately sometimes the market just shifts and the price has to be adjusted as well. I'm afraid this is a permanent change to the price. [speaker002:] alright I guess ill just order them on the other site [speaker001:] Here I can provide you with a one time promo code for the price difference J6KHS [speaker002:] thanks [speaker001:] Is there anything else I can help you with? [speaker001:] Hi. Is there anything i can help you with today? [speaker002:] hii i am looking for information to get premium membership i am planing to buy some more items also looking for membership options [speaker001:] I see. Do you currently have a membership? [speaker002:] nop i would like to enroll and also i would like to know what are the options and benifit for the membership [speaker001:] Awesome. Can I have your name please? I can get some information for you. [speaker002:] Chole Zhang [speaker001:] Thank you Chloe. One moment please. [speaker002:] Sur e Sure [speaker001:] We have a few options as far as memberships go. Is there anything in particular you are looking for? [speaker002:] let me know the option please [speaker001:] Right now we offer Bronze, Silver, and Gold. [speaker002:] ok how its work what are the benifits of the above options [speaker001:] I can send you a link that will provide in depth answers so that you will be able to make weigh options and make a choice that will best benefit your situation. [speaker002:] find noted i will go through with the option will you able to tell me in short of the benefits on different stuffs [speaker001:] All details are listed in the link. [speaker002:] ok sure noted thank you very much [speaker001:] Bronze can save on shipping fees and promo codes. Silver can get what bronze receives plus agents can make purchases for them. [speaker002:] ok that's good [speaker001:] Gold level gets unlimited refunds. Was that the information you needed? [speaker002:] thats really nice what are the charges its monthly fees? or annual fees [speaker001:] There is no purchase fee for memberships. They are calculated based on amounts of purchases. [speaker002:] thats fine [speaker001:] Bronze starts at $500, Silver after $1000, and Gold after $2000. Is this the information you needed? [speaker002:] Yes thank you [speaker001:] You are welcome [speaker001:] Hello, how may I help you today? [speaker002:] I am thinking about getting a membership. What is the difference between the levels. [speaker001:] Please give me one moment to look up for that information for you. Would you like to know the difference in benefits between the levels? [speaker002:] Yes, I can't decide which level to get. [speaker001:] Ok First, all members, regardless of level, are invited to the annual holiday extravaganza with open bar and free flights from anywhere within the US. Bronze members receive promo codes and savings on shipping fees. Silver members get everything included in Bronze, plus the ability to have agents make purchases and cancel orders anytime. Gold members get everything included in Bronze and Silver, plus unlimited refunds and much more flexibility on disputing transactions. [speaker002:] What are the prices for each level? [speaker001:] Membership can not be purchased directly. Membership levels are automatically granted when you make repeated purchases over a period of time. Bronze membership requires $500 worth of purchases in one year. Silver requires $1000 in one year. Gold requires $2000 in one year and answering a short questionnaire. [speaker002:] Thank you, that helps answer my questions! That's all I needed! [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hi, [speaker002:] Hello, how can I help you? [speaker001:] It seems my cart is not updating [speaker002:] Sorry to hear that. I'd be glad to help. [speaker001:] Thanks It stays the same even after I add an item into it [speaker002:] Can you please try to refresh? [speaker001:] One second, Yes, I tried, but no avail [speaker002:] And then add the item back to your cart. [speaker001:] Nope, didn't work [speaker002:] Okay, since that didn't work can you please log out of your account and then back in? [speaker001:] Okay Yes, that was surprising. It seems it's working now. Thanks a lot. [speaker002:] You're welcome. Is there anything else? [speaker001:] Hello! How can I help you today? [speaker002:] I tried to use a promo code on my order and it says that the code is invalid! I got this code eight days ago. Can you check into this? [speaker001:] Sure I can look into that for you. [speaker002:] My name is Alessandro Phoenix [speaker001:] Thank you Alessandro. You said it was issued 8 days ago? [speaker002:] Yes, 8 days ago. [speaker001:] I'm so sorry, typically promo codes are only good for 7 days. But I'm going to double check the system for you. [speaker002:] I did not see an expiration date. I really think you should give me the discount. I am a silver member. [speaker001:] I got a new 20% off promo code for you. It's LSBEW [speaker002:] Great. Thanks for your help. [speaker001:] You're welcome. Sorry about that. I hope you have a great day! [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Hello, can you tell me when the fall collection is going to be released? [speaker001:] Sure. I can help with that. Our fall collection will be available starting October 3rd. [speaker002:] Great, thanks so much. [speaker001:] You're welcome. Anything else I can help with? [speaker001:] Hi there. What can I help you with today? [speaker002:] Hi, I need some information about a product I want to buy. [speaker001:] Sure. What were you looking at? [speaker002:] How are grass stains removed from the $49 MK jeans? [speaker001:] Let me find out for you. One moment please. [speaker002:] Thanks [speaker001:] Run a sponge soaked in undiluted white vinegar over the stain. Dry with paper towels and repeat till the stains lift off. Then turn the jeans inside out and wash as usual in cold water. [speaker002:] Vinegar, really? I would have never guessed that. Thank you for the info [speaker001:] Suprisingly vinegar does an amazing job on most stains. And you are welcome. Did you need any other information? [speaker002:] Good to know! That's all thanks! [speaker001:] You are welcome. Have a good one. [speaker001:] Hi, how may I assist you today? [speaker002:] HI. My name is Joyce Wu I need assistance in determining when my promo code expires. [speaker001:] Hi Joyce, are you wondering how long promos are good in general? Or do you have one that isn't working? [speaker002:] I have a code and haven't bought anything yet. So in general I guess. [speaker001:] Gotcha. Usually they're good for 7 days after being issued. If you look at the bottom of the paper, it should say the expiration date in small print. Were you able to find the date? [speaker002:] Yes I see it. Thanks. [speaker001:] Can I help with anything else? [speaker002:] That was it for today. [speaker001:] Great. Happy to help. Have a good day! [speaker001:] Hi how can I help you [speaker002:] HI! I need to access my account but I can't do it because two factor authentication I just lost my phone and I am afraid people might misuse my account. [speaker001:] OK so you want to reset your two factor authentication, right? [speaker002:] yes [speaker001:] OK can I get your full name and your email [speaker002:] Crystal Minh my email is minh235@yahoo.com [speaker001:] OK a special code will be sent to your email to reset your two factor [speaker002:] oh ok.. That is good [speaker001:] As well as a link with information about best security practices Anything else today? [speaker002:] I think that's all Thank you [speaker001:] Have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] yes I filed a refund earlier, but would like to add another item [speaker001:] Happy to help, may I have your full name please? [speaker002:] Sure, it's Sanya Afzal [speaker001:] thanks, Sanya. Can you tell me the reason for the new refund? [speaker002:] the shirt came with a hole in it [speaker001:] got it. To verify your purchase, can I have your username, email address and order id please? [speaker002:] If possible I would like to add this to my current refund request, though I don't know the state of that one oops, lemme get you that info username is sanyaa32, email is sanyaa32@email.com and Order ID:is 0316000722 [speaker001:] Which brand and type of item you want to return? [speaker002:] A Tommy Hilfiger shirt for $94 [speaker001:] How much is your old refund? [speaker002:] $100 originally [speaker001:] A total amount of $194 refund has been updated. [speaker002:] Awesome! [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No, that's is everything. thank you. [speaker001:] Have a nice day! [speaker001:] Hi. How can I help you? [speaker002:] Hi! My promo code that I got 2 days ago is not working It says it is invalid [speaker001:] Ok, can you tell me your name or your account ID? [speaker002:] Are you there? Please help me Sorry [speaker001:] Yes, I'm here [speaker002:] My internet is weird. Your message just came up 3688309326 Crystal Minh [speaker001:] Here is a new promo code, it's for 20% off your next purchase. 27PVO [speaker002:] Thank you so much. Now I can get my jacket [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] no thank you [speaker001:] Ok, I'll end this chat now [speaker001:] Hello, how may I help you today? [speaker002:] Hi, what time do you close today? I'm driving from about an hour away so I want to make sure you are open when I get there. [speaker001:] Store hours may vary by location, but they are generally open from 8AM to 11PM to best serve our customers. [speaker002:] Is that when the Newark, NY store closes? [speaker001:] You can always shop online 247 at our website www.acmebrands.com. Yes, the Newark location closes at 11PM. [speaker002:] Great, thanks! [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] No, that was it. Thank you! [speaker001:] Thank you. Have a great day! [speaker001:] Hello, thank you for contacting us today. How can I help you? [speaker002:] I want to make sure that my subscription is active [speaker001:] Alright, I'm sure I can help with that. Was there anything specific about the status you needed to know such as the due date or amount due? Or maybe payign the bill today? [speaker002:] yes, I may need to pay my subscription. Will you be able to help me with that? [speaker001:] I'll definitely be able to help with that. Can I please have your Full name or account ID in order to pull up your account? [speaker002:] Joyce Wu Account ID: THNN2QFLLZ [speaker001:] Alright thank you and thank you for providing the account ID, can I also have the Order ID please? [speaker002:] Order ID: 1625516108 [speaker001:] Alright thank you, I was able to verify your identity with the system. Let me look up the status of the subscription for you. Alright it looks like the bill may have already been payed. Your subscription is listed as active with no amount due. And the bill was due today so you shopuld be in the clear. [speaker002:] oh that is good to know. So, it was due today but I don't owe anything? [speaker001:] Yes that's correct [speaker002:] huh. well that sounds good to me. that is all I needed today, thanks [speaker001:] Not a problem. I hope you have a great day! [speaker001:] Hi! How may I help you today? [speaker002:] hi, i would like to check on an order status but i cannot access my account online because i don't know my password [speaker001:] Sure! I would be happy to help with that. Can I have your full name? [speaker002:] Albert Sanders [speaker001:] Thank you! Can I have your username? [speaker002:] albertsanders1212 [speaker001:] Thank you. For security purposes, I can not access your old password. I can generate a new one for you. Can you provide me with your security question answer your pin number? [speaker002:] Security Answer: Singh pin number is 1969 [speaker001:] Great. Your password is: 0qnupdq7gvwo [speaker002:] ok perfect! [speaker001:] I would suggest changing it once you are in your account Is there anything else I can help with today? [speaker002:] nope thats it [speaker001:] Thank you for contacting AcmeCorp today! Have a great day [speaker001:] Hi! What may I help you with? [speaker002:] Hi! I bought a CK shirt yesterday but I don't think I want it anymore. Can I cancel my item and get a refund? [speaker001:] Sure! May I have your username, full name, Order ID and Email to verify? [speaker002:] my usename is aphoenix337 My order ID is 3895876696 and my email: aphoenix337@email.com [speaker001:] Full name? [speaker002:] Alessandro Phoenix [speaker001:] How long ago did you purchase it, and what is your membership level? [speaker002:] yesterday my level is bronxe bronze [speaker001:] Would you like the refund sent to your original payment method? And also, how much was the order? [speaker002:] yes, to my paypal please it was $79 plus shipping [speaker001:] Your refund has been made. Will that be all? [speaker002:] how about the shipping fee? [speaker001:] That should have been included in the order total, let me correct it now. How much was it plus the shipping? [speaker002:] shipping is 8 so total would be $87 [speaker001:] Thanks! Will there by anything else? [speaker002:] thank you. that's all [speaker001:] Have a great day! [speaker001:] Hi! Thank you for contacting us today. How may I help you? [speaker002:] I would like to double check the status of my refund. [speaker001:] Sure I can assist with that. Can I have your full name? [speaker002:] Joseph Banter [speaker001:] Thank and for verification purposes can I have your username, email address and order ID [speaker002:] jbanter7, jbanter7@email.com, 6309994068 [speaker001:] Thank you for all that information. I show that your refund is in progress. It was initiated via chat yesterday to your credit card. Please allow 3-5 business days for it to post to your credit card statement [speaker002:] Great. Thanks for your help. [speaker001:] You're Welcome. Can I assist with anything else today? [speaker002:] No, that's it. [speaker001:] Have a great day [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] My name is spelled wrong on my account and I was hoping to get that updated. [speaker001:] Okay, I can definitely help you with that May I ask your full name so that we can get started? [speaker002:] Krystal Minh but on my account it's got Crystal [speaker001:] Okay, I'll find your account under the wrong name first, and then I'll clear that up for you. To verify your identity for security purposes, I will also need 3 pieces of information from the following list: Zip code, phone number, PIN, username, password, email address, or the order ID of any previous purchase [speaker002:] zip 67919 pin 3742 order #6006795080 [speaker001:] Okay, I have now updated your account. Your name is now recorded as Krystal Minh [speaker002:] Thank you! [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] I think that is all. Have a great day! [speaker001:] You too [speaker001:] Hello, how may I help you? [speaker002:] I was charged twice for my subscription [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Rodriguez Domingo [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] LJYGNZAYTM 7688410288 [speaker001:] Thank you Could you tell me your membership level? [speaker002:] bronze [speaker001:] Let me check the system to see what happened. There was an issue with the account, let me get you a refund. What is the extra amount you were charged? [speaker002:] I think 54.00 [speaker001:] Your account was refunded $54 dollars. [speaker002:] thank you [speaker001:] I apologize for the error. [speaker002:] thank you have a nice day [speaker001:] Can I help you with anything else? [speaker002:] no [speaker001:] Have a good day. [speaker001:] Hi [speaker002:] Hello! [speaker001:] How can I help you today! [speaker002:] Can you help me add an item to my order? [speaker001:] Absolutely. What is your full name or account ID? [speaker002:] Great! I forgot to add it to my cart earlier It's a Guess Shirt [speaker001:] Not a problem, I understand. I am going to need your full name, account ID, and order ID, so I can pull all of this up. [speaker002:] Sanya Afzal IME4G5NC13 is my account id Order ID: 3592052485 [speaker001:] Fantastic. What is the shipping status? [speaker002:] It says Delivered [speaker001:] Now, what is your membership level? [speaker002:] It is Gold [speaker001:] Since you are gold member, I will ship this item out to you ASAP! [speaker002:] Wow! That's so awesome, thanks! [speaker001:] No shipping fee either! [speaker002:] Excellent! [speaker001:] You want to order the Guess Shirt, correct? [speaker002:] Yes please it was $79 [speaker001:] I have purchased it and it will arrive soon. Is there anything else I can do for you today? [speaker002:] Thank you so much! That is all for today [speaker001:] Great! You have a good day now! [speaker001:] I would like to remove the second item in my order because my spouse did not like it It is a pair of Calvin Klein jeans [speaker002:] Thank you for contacting AcmeBrands, I can certainly help with this. To start, can I have your full name and account ID? [speaker001:] Yes Joyce Wu 8BI9ZMRMBZ [speaker002:] Thank you Joyce, I also need an order ID please. [speaker001:] It is 1002591298 [speaker002:] And what does the shipping status of your order show? [speaker001:] It has been delivered [speaker002:] What is your membership level? [speaker001:] It is Bronze [speaker002:] OK, I can offer the refund immediately and once it has processed you can return the item. [speaker001:] Excellent That sounds good [speaker002:] How much did the item cost that you are wanting returned? [speaker001:] It was $49 [speaker002:] Your order has been refunded. Once it has processed, reach back out to customer service to get the shipping label. [speaker001:] That's great [speaker002:] Is there anything else I can help with today? [speaker001:] I will send it back asap That is all today [speaker002:] Thank you, have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hello, I have a current refund of $100 pending and I want to add this $74 shirt to it [speaker001:] Of course! Glad to assist you with that. May I get your full name, please [speaker002:] Joyce Wu [speaker001:] And Joyce, what was the original reason for your refund, please? [speaker002:] realized it wasn't what my kid wanted [speaker001:] Completely understand. To confirm your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] joycewu7 joycewu7@email.com and the order id is 2219655254 [speaker001:] Thank you, Joyce. What was the new item you'd like to add to your refund? [speaker002:] Shirt Guess [speaker001:] And it was $74? [speaker002:] correct [speaker001:] Perfect! I've updated your account to reflect a total refund of $174 for those two items. Is there anything more I may help you with today? [speaker002:] thank you very much that's all, have a good day [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] hello, how may i help you? [speaker002:] Hello, I would like to check my order status online but I forgot my username [speaker001:] so, are you wanting me to assist in recovering your username, or checking your order status? if status, what part of the order status were you seeking? we can start with recovering your username if you wish [speaker002:] I just really need to get my username Thanks [speaker001:] no problem first may i have your full name to pull up the account [speaker002:] Norman Bouchard [speaker001:] then i will also need 2 of 3 out of the following: zip code, phone number, email address [speaker002:] 62227, 886-4036 [speaker001:] thank you greatly i have reset your username it is now nbouchard1 [speaker002:] Thank you very much [speaker001:] aside from that, is there any additional assistance you need from me reguarding your order or account [speaker002:] That is all [speaker001:] thank you and have a nice day [speaker001:] Hi. I ordered the wrong item and would like to cancel my order please [speaker002:] Hi and welcome to AcmeCorp. I'll be happy to help you with this. Did you accidentally order two items and want to cancel one? [speaker001:] No, I would like to cancel the whole order please [speaker002:] Sure, I can help you with this. Can I get your full name please? [speaker001:] Rodriguez Domingo [speaker002:] Next, do you happen to know the shipping status? [speaker001:] out for delivery [speaker002:] Thanks so much. Next, I'll need to validate your identity. Can I get your username, email address and order ID please? [speaker001:] Are you able to help me and cancel this or not email is rd344881@email.com ID is 9737490401 username is rd344881 [speaker002:] Great you are all verified. I have cancelled the ordered for you. [speaker001:] Thank you soooooo Much I appreciate it [speaker002:] Is there anything else I can help you with today? [speaker001:] nope that's it Thx [speaker002:] Wonderful, have a nice day! [speaker001:] Hi, how may I help you? [speaker002:] yes i would like to check the status of my refund and paymeny method payment [speaker001:] Sure, may I have your username, email, order ID and full name to check? [speaker002:] sure, one moment username is jbanter2, email is jbanter2@email.com, order id is 5635862798 and my name is Joseph Banter [speaker001:] Your online refund is in progress currently. It should arrive by this week, if not please contact us. [speaker002:] do you have my payment method as credit card? [speaker001:] I have confirmed it as credit card. [speaker002:] ok, great. thank you [speaker001:] Anything else today? [speaker002:] that will be all [speaker001:] Have a good one! [speaker001:] Hello! [speaker002:] Hi, can you help me? My wife told me that I need to double check the status of my account because my subscription has disappeared from it. What happened? [speaker001:] No problem. Whats your name and account ID? [speaker002:] David Williams and I don't have my account ID available. [speaker001:] Alright one moment please [speaker002:] Okay [speaker001:] I am currently checking the system to see what the problem could be [speaker002:] Great, thanks [speaker001:] It looks like your account is good to go and your wife was just a bit misinformed [speaker002:] Oh, that's good to hear! Maybe she just wanted me out of her hair for a while. [speaker001:] Haha possibly. Are all of your subscriptions on your account currently working? [speaker002:] I think so! She just said, "find out what happened!" and then mysteriously my chocolates disappeared. [speaker001:] Lol sounds like she really got ya David! [speaker002:] I agree! [speaker001:] Is there anything else I could do for you tonight? [speaker002:] No, that's it. Thanks for your help! [speaker001:] My pleasure. Have a great night! [speaker002:] You too! [speaker001:] Thank you! [speaker001:] AcmeBrands, how may I help you? [speaker002:] HI, I need to know more about the Michael Kors boots [speaker001:] Let me help you with that. What would you like to know? [speaker002:] I'm planning to by buy one. I need a regular width shoe. Just wonder if the boot is wide or regular [speaker001:] Let me find out for you. Our boots generally made wider. We follow the US system but add 16 inch in width. [speaker002:] All right then. I'd try another brand Thanks anyway [speaker001:] You are free to purchase and if it doesn't fit you can always take advantage of free returns Can I help you with anything else? [speaker002:] Thanks for your help. Bye then [speaker001:] Have a good day. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi. My name is Crystal Minh. My Order ID is 2069027308. On my last order there was an extra fee added on and I'm not sure why. Can you tell me? [speaker001:] Sure I can look into that for you Crystal. Let me pull your account up. Can I get your account ID as well please? [speaker002:] My account ID is DBDOTJKRID. [speaker001:] Okay let me look into that fee really quickly. It looks like this was not a company error. What is your membership level though? [speaker002:] bRONZE [speaker001:] Unfortunately do to your membership level I am unable to do anything about the fee. It's possible there was a price surge at the time of purchase. I apologize for that. Is there anything else I can help you with? [speaker002:] No that was it for today. [speaker001:] Thank you and have a great day! [speaker001:] I have yet to receive my package from order id 8626904971 [speaker002:] I'd be happy to help you with that! Can I get your full name and account ID please? [speaker001:] Joyce Wu K9VYMFI9TS [speaker002:] Do you know your user name? [speaker001:] jw717351 [speaker002:] any your email address? I will also need your order ID [speaker001:] jw717351@email.com the account id wasnt enough? I gave you the order number in the first line! [speaker002:] I see that I'm so sorry! How long have you been waiting for your order? [speaker001:] 9 days. I figured it would have been here by now. I havent even received a tracking number or anything. [speaker002:] OK, I will ship a new order for you, can I have your address please? [speaker001:] 1838 Primrose Ave Brighton, MI 46517 [speaker002:] What was the brand and type of product? [speaker001:] Do you know how long this order is going to take to arrive? They are a gift and I would really like to be able to give it to them on time. Product: Boots Brand: Guess Product: Shirt Brand: Michael Kors If you have my order id why cant you see what was ordered? [speaker002:] You should have your order in a couple of days Is there anything else I can help you with? [speaker001:] Am I going to get an email with a tracking number when this order reships? [speaker002:] yes, you will [speaker001:] ok. That should be all I need for now. Thank you [speaker002:] you're welcome, have a great day and so sorry for the delay! [speaker001:] Hi, how can I help you [speaker002:] Joseph Banter here. I'm disappointed with how high the shipping fee was on my order. Can I get a refund? A refund on the shipping fee, that is. [speaker001:] Yes, I can look into that for you [speaker002:] Thanks, I appreciate it. [speaker001:] your welcome Can I have your full name or Account ID please? [speaker002:] Joseph Banter [speaker001:] sorry i see you already told me. Can I have your username, email and Order ID? [speaker002:] josephbanter439 Email Address: josephbanter439@email.com 0308605422 [speaker001:] great it looks like I will be able to help with that fee [speaker002:] Great! [speaker001:] Do you know the Shipping Status? [speaker002:] Shipping Status: In Transit [speaker001:] Great, i can waive the entire fee since it's still in transit [speaker002:] Perfect, thanks a lot. [speaker001:] you're welcome. Ok, your account has been updated! thanks for being a loyal customer Can I help with anything else today? [speaker002:] My pleasure1 That's it, you've been very helpful. [speaker001:] Have a great day [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I need to check on my premium subscription and see when it's due [speaker001:] Sure, I can help you with that. May I just gather some information from you first, and then I can take a look at the account status [speaker002:] ok [speaker001:] May I ask your full name, account ID, and the order ID of any recent purchase [speaker002:] Crystal Minh Account ID: 5NAKRGLOKE Order ID: 6544302277 [speaker001:] Thanks Ms Minh So our system says that you don't currently owe anything, but also your subscription is currently inactive [speaker002:] Can I pay today to get that reactivated [speaker001:] It looks like a glitch in our system might have cancelled the account, but I can definitely reactivate that for you [speaker002:] Please [speaker001:] There won't be anything that needs to be paid at this point, but I will send a link that will allow you to easily check on the details in the future [speaker002:] Thank you! [speaker001:] And I think we're in good shape, now. Is there anything else I can help you with while we're here? [speaker002:] No that is all. Thank you again [speaker001:] Excellent. Have a great day, Ms Minh [speaker001:] hi! how can i help you [speaker002:] Yes, I have a question. [speaker001:] sure whats your question [speaker002:] I'm interested in a pair of Guess jeans, but I'd like to know a bit more about them [speaker001:] theyre great! what would you. like to know [speaker002:] Are the jeans dark blue or black? I can't tell from the picture. [speaker001:] These jeans come in a wide variety of fades and colors including [going from dark to light] deep sea, indigo, equinox, indie blue, and sky blue. They are also available in dirt brown, quartz stone, and jet black. [speaker002:] So what is the color of the exact pair that I'd like to buy? [speaker001:] Black [speaker002:] Okay, that answers my question. Thank you so much. [speaker001:] have a good day [speaker001:] Hi Thank you for contacting us today. How may I help you [speaker002:] Hi, this is Joyce Wu. I'm a Gold member there, but unfortunately I need to return an item. I was sent the wrong color boots [speaker001:] Sure I can assist with that Joyce Can you provide me with your username, email address and order id? [speaker002:] Sure, in that order they are: joycew72 joycew72@email.com 4010306903 [speaker001:] How would you like your refund? [speaker002:] A refund to my debit card would be great [speaker001:] How much was the purchase? [speaker002:] $59 for Michael Kors boots [speaker001:] A refund has been processed to your credit card Is there anything else I can assist with [speaker002:] No, that should be fine, thank you [speaker001:] You're Welcome! Have a great day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi! Can I ask about the membership level? I am trying to buy a pair of jeans but I am not sure if I can alter it? I can alter it for free.. [speaker001:] OK. Let me check on that. [speaker002:] Thanks [speaker001:] May I have your full name or account ID [speaker002:] Albert Sanders My acc ID is 345rt678 [speaker001:] Thanks [speaker002:] I have silver membership [speaker001:] What do you mean by alter for free? [speaker002:] Do you offer free tailor for silver members? [speaker001:] OK. let me check. As a valued silver member, the taioring is free. [speaker002:] Ok, great. Thank you [speaker001:] Anything else I can help? with [speaker001:] Hello. I have an issue with your site [speaker002:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? I'll be glad to help you with that. May I get your full name, please? [speaker001:] Rodriguez Domingo I am trying to search on your site but all I see is a spinning wheel The searches won't go through Can you fix it? Or at least time me what's going on? *tell me [speaker002:] I'm so sorry for the inconvenience. Would you please try logging out of your account, and logging in again? [speaker001:] Yes, I'll try that Huh. I followed your instructions but the wheel is still there [speaker002:] I have notified our internal website team about the error for you! [speaker001:] Thank you [speaker002:] Next, would you please try clearing the cookies in your browser? [speaker001:] All right I will try Well, that didn't work either I still can't do searches Do you have any other suggestions for me? [speaker002:] Okay! Next let's try this: instead of your original search term, try searching for something else, like "prada handbag". Sometimes that can reset the search and get it working again for you. [speaker001:] Okay, sure Hmmm....this prada thing did the trick! The search is working fine now I'll have to remember that next time I have an issue [speaker002:] Wonderful! So glad we resolved it for you. [speaker001:] Yes I'm very happy [speaker002:] Is there anything more I may help you with today? [speaker001:] No, that was it [speaker002:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, thanks for contacting AcmeBrands. How can I be of assistance? [speaker002:] HI, I can't access my account because I lost my phone for two-factor authentication [speaker001:] Ok, I can assist you with that. Can I get your full name or account ID please? [speaker002:] Norman Bouchard [speaker001:] Thanks Norman. So would you like me to reset Two-Factor authentication for you? [speaker002:] yes please [speaker001:] Ok, great, just wanted to make sure before we proceed. So to do so, I'm going to send a special code to your e-mail. So could you provide me with your e-mail address please? [speaker002:] normanb9@email.com [speaker001:] Thank you. Ok, I went ahead and sent that special code to your e-mail. I'm also going to send you a link that has some guidelines about best security practices, that you can review. [speaker002:] ok thank you [speaker001:] Are you satisfied with this as a resolution to your issue today? [speaker002:] yes [speaker001:] Excellent. Is there anything else I can help you with? [speaker002:] no [speaker001:] Ok, thank you for your business. Have a fantastic day! [speaker002:] goodbye [speaker001:] Bye! [speaker001:] Hello, how can I help you today? [speaker002:] I just wanted to check to see if I was eligible for free shipping. [speaker001:] Orders over 25 dollars qualify for free shipping. Otherwise, shipping is 4.99 [speaker002:] Do you offer international shipping? [speaker001:] There is no international shipping as this time. Apologies for the inconvenience. [speaker002:] Okay. thanks anyway. [speaker001:] Do you have any other questions I can help you with? [speaker002:] No, thanks. [speaker001:] Have a good day. [speaker001:] Hi, how may I help you? [speaker002:] Hi I need some extra time so i want an extension to get the money for the premium shopping service [speaker001:] ok I can help with that Can I have your full name or Account ID please? [speaker002:] Joseph Banter [speaker001:] Can I also get your Account ID and Order ID? [speaker002:] Account ID: JVN6QINUSH Order ID: 3410716818 [speaker001:] Do you know your Membership Level? [speaker002:] Guest [speaker001:] I see your account, but unfortunately our Guests members are not able to get any extensions? I'm sorry about that [speaker002:] No problem, thanks then [speaker001:] You're welcome Can I help with anything else? [speaker002:] No, that is all for now [speaker001:] Ok, have a great day [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hi. My name is Crystal Minh. I have a question about these Tommy Hilfiger jeans for $79. [speaker001:] Sure, what is your question? [speaker002:] Are there any available in smaller sizes? [speaker001:] These jeans are available in a wide variety of waist sizes and the inseams are 36". [speaker002:] Ok. [speaker001:] As long as you are looking for a size that is not special order, we should carry it. [speaker002:] Great. Thank you. [speaker001:] Is there anything else you need? [speaker002:] That was it for today. [speaker001:] Okay. Have a wonderful day! [speaker001:] Hello, thank you for contacting us today. How can I help you? [speaker002:] Hello I have a question regarding a credit to my account that I did not receive Would it be possible for you to help me sort that out today? [speaker001:] I should be able to help Did my last message not go through? it seems to have dissapeared on my end. I was asking if you wanted to check a refund status [speaker002:] I only received the one with the hello, but that's fine I understand now and yes The credit is regarding a subscription refund [speaker001:] Thats odd but lets see what I can do to help. [speaker002:] Thanks! [speaker001:] First can I have your Full name to pull up your account? [speaker002:] Yes it's David Williams [speaker001:] Let me check with the system to see if there was an error. [speaker002:] No problem, take your time [speaker001:] Alright, it does indeed look like a problem on our end. Do you know how much the credit was for? [speaker002:] Yes it was $40 [speaker001:] Alright let me go ahead and process that for you. [speaker002:] Cool! Thank you [speaker001:] Alright the promo code I'm about to give you will add $40 to your account UJJLC Is there anything else I can help you with today? [speaker002:] No that's it, thank you for your time! Appreciate it [speaker001:] Thank you for shopping with us, Have a great day! [speaker001:] Thank you for contacting us today. How can I help you? [speaker002:] the promo code I wanna use is being called invalid [speaker001:] I'm sorry your having issues with our promotional code. Can I have your name or account ID? [speaker002:] Norman Bouchard [speaker001:] When were you give this promotional code, Norman? [speaker002:] 2 days ago [speaker001:] Alright, give me a moment to check our system regarding the issue. I'm sorry but it looks like you were given the incorrect promotional code. I'm happy to provide you with a new one to use on your order. [speaker002:] cool [speaker001:] Please use the code 44WR6 during checkout to receive 20% off of your next order. [speaker002:] thanks [speaker001:] You're welcome. Can I assist you with anything else? [speaker002:] no [speaker001:] Great, enjoy the rest of your day! [speaker001:] Hello, how can i help you today [speaker002:] I would like to move my shipping to next week delivery to avoid paying any shipping fee [speaker001:] Okay, could i get your full name account ID and order ID please [speaker002:] Chloe Zhang Account ID: HXY7R0LCBZ Order ID: 4949614530 [speaker001:] Could i get your shipping status also please [speaker002:] Shipping Status: Delivered [speaker001:] Sadly it has already been delivered and it will be arriving soon so i cannot refund you the shipping fee [speaker002:] Okay, I understand [speaker001:] Once again sorrry about that, Is there anything else i can help you with [speaker001:] Hello, how may I help you today? [speaker002:] Hey I'm trying to find out my subscription status. I want to keep, but I need to find out if it's still active first. [speaker001:] Okay, could I have your full name or account ID please? [speaker002:] Last name Sanders, first name is Albert. My account ID is as follows... B34SZNRLQV [speaker001:] Thank you, Albert. I will also need your order ID. [speaker002:] I see, give me a moment please 6455404374 [speaker001:] Okay great, I've verified your identity. [speaker002:] That's just peaches! [speaker001:] It says here that you subscription is current inactive. I can provide you a link to your account so that you can pay the balance due in the future. [speaker002:] Uh oh, how much do I owe as it gets? [speaker001:] You actually don't owe anything so I'd suggest checking your account again soon. [speaker002:] Well I want to keep my subscription active. I'll pay it NOW. [speaker001:] Is there anything else I can help you with? [speaker002:] I need my subscription active please Sorry about the caps lock, I wasn't yelling. That was a mistake. Can I just pay you to get it back active? I need it really badly. [speaker001:] I'm sorry but I cannot, if there was an amount due we could pay it but otherwise I think it will activate soon. [speaker002:] Oh okay, as long as it's going to be active, right? [speaker001:] Yes, to the best of my knowledge. [speaker002:] Okay great, that's what I needed to know. Thanks a million that's perfect. [speaker001:] Okay, anything else I can do today? [speaker002:] That was it! [speaker001:] Have a great day! [speaker001:] Hello, how can i help you [speaker002:] can you tell me what sizes the calvin Klein Tshirt comes in? [speaker001:] Of course, id be happy to help you with that. [speaker002:] I am just want to make sure the arm length is right [speaker001:] Our shirts come in small medium and large. So we have a variety of sizes. do you need anymore help? [speaker002:] can you tell me the arm length of the large? [speaker001:] on the large shirts the arm lenghty happens to be 36 inches. length* [speaker002:] great thanks [speaker001:] Do you need any more help? [speaker002:] nope taht was it [speaker001:] have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Hi there, I recently placed an order for a shirt and it looks like I was charged an extra fee. [speaker001:] Okay, can I have your full name? [speaker002:] Chloe Zhang [speaker001:] And your Account and Order ID's? [speaker002:] Account ID: 45IULRCAQY Order ID: 0280737978 [speaker001:] Okay let me check the system about all this. Can I have your membership level? [speaker002:] I'm a guest Is there any other info I can provide you with? [speaker001:] One moment please! [speaker002:] Ok, thank you [speaker001:] Well I'm sorry to say this, but because you're a guest we can't offer you a refund for this regardless of the issue. Most likely there was a surge in pricing of some sort you didn't notice [speaker002:] So, you can just over charge me because I'm "only a guest" [speaker001:] I'm sorry it's part of company policy. [speaker002:] Then I want to return the item\ [speaker001:] How long ago did you purchase it? [speaker002:] I just received it so about a week ago [speaker001:] Okay, can I have your username, email, and Order ID? [speaker002:] Here's is this again...Order ID: 0280737978 chloe.z@gmail.com username chloeZ [speaker001:] And again, you're a guest? [speaker002:] Correct [speaker001:] Can I have your full address so I can input it into the shipping label I'm going to email you? [speaker002:] Address: 7546 Lexington Ave La Fayette, TX 52532 [speaker001:] And would you like to return this by mail, in store or at a drop off center? Hello? [speaker002:] mail [speaker001:] Well the email should be sent with all the instructions you'll need to follow Is there anything else I can do for you today? [speaker002:] No, that should be it for today, thanks [speaker001:] Well then have a nice day! [speaker001:] Hi! hOw can i help you today? [speaker002:] Hi. I was looking to buy some Calvin Klein jeans yesterday and they were $60. I went to finish the order today and they are now $74. Is there anyway you can price match from the price yesterday? [speaker001:] Sure what is your name [speaker002:] Alessandro Phoenix [speaker001:] can i have your account id and order id [speaker002:] Account ID: JMIBJJNKWU Order ID: 2054688860 [speaker001:] our pricing algorithms dynamically modify prices all the time unfortunately, this is out of my control [speaker002:] I understand for sure. Is there anyway you can give me a promo code to help with the price difference? I am a gold member. [speaker001:] QJ34A 20% off should help [speaker001:] Hello, how may I help you today? [speaker002:] hello i am thinking about vuying a product i want to learn about these tommy hilfiger boots are they waterproof? [speaker001:] Please give me one moment to look up that information for you. We have a wide variety of Tommy Hilfiger boots, including waterproof and non-waterproof ones. The product description on our website will indicate whether they are waterproof or not. That said, most of our boots are waterproof. Is there anything else I can help you with today? [speaker002:] that is all! thank you [speaker001:] Thank you. Have a great day! [speaker001:] WElcome to ACMEBrands, how can I help? [speaker002:] Hi! The website is running really slow for me. I can't use it. Please help! [speaker001:] Sorry to hear that! Is the whole website laggy or are you having trouble using Search? [speaker002:] Its very laggy [speaker001:] OK, well, if necessaryI will let our team know, but first let's try this. Please log out & then in again. [speaker002:] Ok Anything else? [speaker001:] Have ou checked that you can load other websites? [speaker002:] Yes, I can [speaker001:] OK Do you have lots of tabs open? Could you close your other tabs? [speaker002:] Ok, i'll try That is working, thank you [speaker001:] It's crazy how much that can slow things down [speaker002:] totes [speaker001:] OH good. Our team will be glad, too! [speaker002:] kewl [speaker001:] Is there anything else? [speaker002:] That is all, thanx! [speaker001:] Have a good one! [speaker001:] Good afternoon, how can I help you? [speaker002:] Hello there? I'm sorry to rush but it's a bit of an emergency I can't seem to remember my password, and I need to sign in to check an order status [speaker001:] sure No problem! [speaker002:] Oh yay! Thank you [speaker001:] Would you give me your name or account ID please [speaker002:] Yes I can just one second here let me see if I remember it [speaker001:] sure! [speaker002:] So I can't remember if I had a specific number ID but my username is chloezhang041 [speaker001:] Don't worry, with your username I can help you your full name please [speaker002:] Also my name is Chloe Zhang lovely to meet you and have your help [speaker001:] A pleasure to help you miss Chloe [speaker002:] Why thank you, the pleasures all mine. [speaker001:] Ok, I will not be able to recover your old password but I will generate a new one [speaker002:] That's totally fine [speaker001:] Would you give me your pin number please [speaker002:] Hmmm a pin number? I don't seem to have that information anywhere near me would you be able to take anything else? I think I remember my secruity question answer if that helps? [speaker001:] Do not worry, it is for security that we make this requirement So I will ask you a security question, what is your mother's maiden name? [speaker002:] That would be Singh [speaker001:] lxb949h82m Here's your new password [speaker002:] Oh thank you! [speaker001:] No problem Miss Chloe [speaker002:] I can finally check this order, I've been trying all morning you've been amazing [speaker001:] I'm glad to help you have a good day! [speaker001:] Hello, how may I help you today? [speaker002:] I want to buy something but my shopping cart won't allow it to be added. Please help! [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. [speaker002:] Thanks [speaker001:] Can you please try refreshing the web page and adding the item again? [speaker002:] Sure Didnt work [speaker001:] Can you please try logging out of your account and logging back in? I am sorry for the inconvenience. [speaker002:] ok that seemed to do the trick! [speaker001:] Great. I am glad that we were able to resolve your issue. Thank you for your patience. Is there anything else I can help you with today? [speaker002:] No problem, thank you for your help! No, that is everything [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hi, I have a question about mu premium subscription [speaker002:] Ok, I can help you with that. Can I get your name or account number? [speaker001:] Sure, I'm Crystal Minh [speaker002:] Let me just look up your account Crystal. What were you wanting to know about your subscription today? [speaker001:] Well, first I wanted to check if it was still active I feel like the renewal date is coming up and wasn't sure if I already missed it... [speaker002:] Sure, I can look in to that for you. Just one minute please Crystal. [speaker001:] Sure [speaker002:] Crystal, I see that your subscription is still active. Your renewal is due in 3 days. The amount due is $49. [speaker001:] Oh good, thank you! I'll make sure to pay before the due date. [speaker002:] I will send you a link so you can look this up in the future. [speaker001:] That would be great [speaker002:] Do you know your username for logging in to your account? [speaker001:] Hmm, I don't remember it... [speaker002:] Your usernmame is cminh1 [speaker001:] Oh, that was quick, thanks! [speaker002:] Your very welcome. Is there anything else I can help you with today? [speaker001:] No that is it. Have a great day! [speaker002:] Thanks, you too, Crystal! [speaker001:] Hello, how can I help you? [speaker002:] Hi! I ordered a Guess Boots yesterday but today, the price is much cheaper. Can you adjust the price? [speaker001:] Alright, let me try to help you. What is your full name or account ID? [speaker002:] Joseph Banter My ID is TE6LTHAE5J [speaker001:] can I have your order ID as well please? [speaker002:] 9352170194 [speaker001:] Unfortunately prices are increasing due to the current economic situation. I don't think I can adjust the price for you. [speaker002:] oh. that is just so sad [speaker001:] I'm very sorry about that. Times are tough right now for everyone. Is there anything else I can do for you? [speaker002:] Alright. thank you that is all Have a great day [speaker001:] Okay, thank you and have a nice day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi! I want to buy this shirt it is overpriced compared to your competition [speaker001:] Let me see how I can help you. Could I have your full name or account id? [speaker002:] Sanya Afzal 3DOTUJUPA [speaker001:] Could I have your order id? [speaker002:] 0870594860 [speaker001:] Thank you Our prices are determined by our algorithm and we won't be able to change it. I am sorry but it is out of my hands. [speaker002:] oh no! I did not want to buy it from the others but I think I will have too Thank you so much [speaker001:] Can I help you with anything else? [speaker002:] no [speaker001:] Have a good day. [speaker001:] Hi! How can I help you? [speaker002:] aw man, this tommy hilfiger jacket is out of stock, can you see if you have anymore [speaker001:] Sure, I can check on that for you. Can I have your full name? [speaker002:] DAVID WILLIAMS [speaker001:] I'm sorry, it looks like it is out of stock. I will write up a report to the purchasing department to make them aware of the issue. Hopefully they will get it back in stock for you! [speaker002:] ok ill keep watching it [speaker001:] Okay, great. Is there anything else I can help you with today? [speaker002:] no ttx [speaker001:] Okay, have a great day! [speaker001:] Hello, this is John from ACME. How may I assist you today? [speaker002:] I'm trying to shop on the site, but the search bar doesn't appear to be working. It keeps returning really random results. [speaker001:] I'm sorry to hear that. Is this for different searches or just one search for a particular item? [speaker002:] different searches [speaker001:] Okay, let's try logging out of your account and then back in. This sometimes solves the problem. [speaker002:] Ok just a sec. Nope. That didn't work [speaker001:] Okay. Then it could be your cookies. Can you please try clearing out your cookies and seeing it that works? [speaker002:] Sure That didn't appear to work either. [speaker001:] Okay, then let me send a report to our Website Team to let them know and have them solve it. As for now, I can make the purchase for you if you want to purchase the item. [speaker002:] No thank you. I am just trying to browse. I guess I will try again later. [speaker001:] All right. Is there anything else I can help you with today? [speaker002:] No thank you. Have a good day [speaker001:] Thank you for being a ACME customer. Have a wonderful day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hello I just submit my order but I forgot to add a jacket in my cart. Can you help me? [speaker001:] Yes, I can help you with that. Can I have your name and account ID please? [speaker002:] Albert Sanders Account ID: 9WFDFMZ6ZT [speaker001:] Thank you. Which order ID is this for? [speaker002:] A CK jacket I need to add a Tommy Hilfigir jacket as well [speaker001:] What is the Order ID number? [speaker002:] 8727833598 Sorry... I need to add the CK jacket not the tommy [speaker001:] Okay and what is the shipping status of the order? [speaker002:] it is delivered but I haven't received it yet [speaker001:] It's probably about to arrive. What is your membership level with us? [speaker002:] Bronze [speaker001:] Unfortunately, since the order has already shipped and has a status of delivered, I'm unable to add to your existing order. You would need to place a new order for the jacket. [speaker002:] Oh ok then I will [speaker001:] Is there anything else that I can help you with [speaker002:] Thank you for your information That's all for now [speaker001:] You're welcome. I hope you have a nice day. [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hey, I wanted to buy an item yesterday but I needed to wait until today. I just went to purchase it, and it's more expensive today. [speaker001:] I see. May I have your full name? [speaker002:] Yes, Sanya Afzal [speaker001:] May I also have your account ID and order ID? [speaker002:] OMX7ENE3KL, 5593088385 [speaker001:] I'm sorry, sometimes our pricing algorithms change prices due to their projections or request by the maker. [speaker002:] It seems really unfair, though. I couldn't afford it yesterday, so I was going to wait until I had more money [speaker001:] I understand. I can offer you a promo code to help offset the change. [speaker002:] Really? That would be wonderful. Thank you very much! [speaker001:] Of course! We want you to be happy. Your new promo code is: QDWQ1 [speaker002:] I appreciate your help. [speaker001:] No problem! Is there anything else you need? [speaker002:] No, thanks! [speaker001:] Have a wonderful day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hi, I have a question about the store. I was wondering about your return policy. I need to buy some stuff and I might not end up needing it. [speaker001:] Our policy on returns depends on membership level. Gold unlimited returns. Silver returns are allowed for purchases made in the past 6 months. Bronze returns are allowed for purchases in the past 90 days. All other members can return purchas [speaker002:] Are guest members not allowed to make returns? [speaker001:] Sorry the last part cut off. All other members [including guests] can return purchases from the past 30 days. [speaker002:] Oh okay. [speaker001:] Is there anything else I can help you with today? [speaker002:] That sounds pretty good. Nope, that's all. Thanks [speaker001:] Thank you, have a great day! [speaker001:] Hello,:] How can I help you today? [speaker002:] Hello I was wondering if it was possible to move my shipping date to next week delivery? [speaker001:] I would love to look into that for you. Just so I understand correctly, you have a current order scheduled for delivery and you want to move that delivery date forward? [speaker002:] yes i do thank you [speaker001:] Okay, can I get your first name or account ID? I will also need an order ID after I pull up your account. [speaker002:] sure my account Id is EZWDZNCRPE my order if is 8238516728 id i meant [speaker001:] All right, and can I confirm your first and last name please? Yes I will need your Full Name, and the current shipping status from you. From there I will be able to determine our options. [speaker002:] my name is Crystal Minh the shipping status is in transit [speaker001:] Thank you very much for your patience today. I have looked into your order. And unfortunately it looks like the item is on it's way to you. We can always upgrade the delivery timeframe of an order before it ships. But once it is in transit it does be [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I was charged twice for my order Can you send me a refund for the second bill? [speaker001:] Yes, I apologize for the inconvenience. Can you please tell me your full name or account ID? [speaker002:] Sanya Afzal [speaker001:] Can you also tell me your username, email address, and order ID? [speaker002:] 4408481303 I don't remember what email address I used or username [speaker001:] Ok. One moment please. do you know your account ID? [speaker002:] YKHCQF2IJQ [speaker001:] Thank you. Did you receive an email confirmation of your order? [speaker002:] I think so my bank account shows I was charged twice I cant afford to pay for the shirt twice [speaker001:] Ok, give me one moment to look into this for you. [speaker002:] ok thank you [speaker001:] Can you tell me your membership level? [speaker002:] Bronze [speaker001:] I apologize but our records show that you were not charged twice. You were charged a higher price because you used an invalid promo code. In these cases, I am not authorized to make refunds. Is there anything else I can help you with today? Thank you. Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hi, I would like to know the status of my subscription I want to keep my sub and I need to know when it would expire and know the annual fee [speaker001:] Sure, can I please have your name andor account number? [speaker002:] My name is Rodriguez Domingo Account ID: 8JRWSWXCIL Hey, are you there? [speaker001:] You have an amount due of $20 and it order to active it must be paid by tomorrow. [speaker002:] My due date is tomorrow? [speaker001:] Your membership is currently inactive. If you would like to active a payment of $20 is required. [speaker002:] I would love to make the payment today [speaker001:] Here is a link you can use to access your account. Do you know your username? Okay, I'd be glad to help you make a payment. [speaker002:] Debit my account from my linked mode of payment [speaker001:] I've processed the payment using your debit card. Is there anything else I can assist you with? [speaker001:] Hi I have an issue with my account [speaker002:] good afternoon, how can I help you? ok tell me what it is about [speaker001:] so I just moved And I can't find anything including the piece of paper where I wrote down my passwords I need to get into my account to check an order but I can't since I forgot my password can you help? please? [speaker002:] sure! [speaker001:] great thank you [speaker002:] As you lost several account data, would you like to send a reset of your account info? [speaker001:] no that's okay I just want to log in Maybe I could get a new passowrd? Please? [speaker002:] I see, I will help you with your problem ^^ would you give me your full name or account ID please [speaker001:] okay Chloe Zhang my username is chloezhang840 [speaker002:] we are going to generate a new password. but first just to confirm you could give me your pin number [speaker001:] 823474 [speaker002:] ok I already generated a new password Miss Chloe. here you go ous2ydlyj4 [speaker001:] Oh I will try that password right now The password worked! I got into my account thank you I appreciate your help [speaker002:] I'm glad, a pleasure to help you havea nice day [speaker001:] Hi, how can I help you? [speaker002:] I'm trying to look at my shopping history, but can't get into my account [speaker001:] I can help you with that! Do you know your username? [speaker002:] No, I forgot it [speaker001:] No problem. Can I get your full name to pull up your account? [speaker002:] David Williams [speaker001:] Great. I'll also need your zip code, phone number, and email to verify your identity. [speaker002:] 57132 501-661-4674 [speaker001:] Great! Your new username is dwilliams1 [speaker002:] Thanks [speaker001:] Now I'll have to generate a new password for you. Can I get your PIN or the answer to your security question? [speaker002:] I don't have either one of those [speaker001:] Hmm, do you know your old password? If you do that might work with the username I just gave you. [speaker002:] Sure [speaker001:] Does that get you into your account? [speaker002:] Yes, that worked [speaker001:] Okay, great! Can I help you with anything else? [speaker002:] No, thank you [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello there, I can't seem to get into my account today. I don't know what my password is. Can you help me out? [speaker001:] Glad to help. May I have your full name please? [speaker002:] Sure. My name is Joseph Banter. [speaker001:] thanks Joseph. [speaker002:] You're welcome and thanks for helping me. [speaker001:] I need your username to process further, please. [speaker002:] My username is josephbanter384 [speaker001:] I can generate a new password to you, but I need your PIN number or the answer to the security question first. [speaker002:] My pin number is 189752 [speaker001:] Great, the new password is etgya22ddkd. [speaker002:] Oh thank you! That helps so much.:] [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] That's the only question I had. Thank you. [speaker001:] Have a nice day! [speaker001:] Hello. How can i help you today? [speaker002:] Hi, i just want to make sure my premium sub is still running. Also when the due date is cause i feel like paying today Kinda pressed for time here [speaker001:] Okay I'd be more than happy to help give me one moment please Okay so you want to know the due date, and pay it if it is due? [speaker002:] Yea but ill just pay today [speaker001:] Okay Can I get your full name and account ID? [speaker002:] Rodriguez Domingo ZXH9GW37L8 im at gold level now if it helps [speaker001:] can I get your order ID as well? [speaker002:] 0600215931 [speaker001:] It looks like your subscription was due yesterday for $55 [speaker002:] Ok please use the card on file i need to get back to shopping in like 1 minute please [speaker001:] I've also provided a link so you can check for yourself in the future [speaker002:] Wow thanks that will be helpful [speaker001:] okay and I will pay your bill now using the card on file [speaker002:] Thank you Cool thats all i need Thank you! [speaker001:] It is paid Is there anything else I can do for you today? [speaker002:] No thanks [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi, I can't get online because I forgot my username? [speaker001:] OK. I can help with that. [speaker002:] I have something that MIGHT be my username. [speaker001:] You want to recover your username, is that correct? [speaker002:] Is it possible that it's aphoenix384? [speaker001:] I can check. What is your full name or account ID [speaker002:] Yes, I want to verify, Name: Alessandro Phoenix I don't know my Account ID... maybe that's what I need. [speaker001:] OK. I have pulled up your account. I need your zip code and phone number [speaker002:] zip is 40416 Phone Number: 117-4263 [speaker001:] Thanks, I have verified your identity. Your username is aphoenix1 It is your first initial and your last name and number 1 [speaker002:] Ok, Got it, and I'll just enter that when ordering.. That's helpful, thanks, goodbye. [speaker001:] Great! Have a great day. [speaker001:] Good afternoon and thank you for contacting AcemBrands! How can I help you? [speaker002:] Hi, I didn't get my package [speaker001:] I'm sorry to hear that. Could you give your name and account ID? [speaker002:] 0CHJCPLOS0 Sanya Afzal [speaker001:] Thank you. And which order ID was this item missing from? [speaker002:] 5034882335 [speaker001:] Okay, Sanya, and which item were you missing from your order? [speaker002:] Two of them a Guess Jeans and a Calvin Klein Jeans I have been waiting for five days [speaker001:] Could I please have your username and email address to confirm the purchase? [speaker002:] sanyaafzal261 an email is sanyaafzal261@email.com [speaker001:] Thank you. I've confirmed your order and purchase. However, it can take up to 7 days to receive the order. Sometimes it will say delivered but could take a few days to come to your doorstep. [speaker002:] ok then [speaker001:] It's likely you will receive the missing items tomorrow or the day after. If you don't receive it in the next few days, please contact us again. Is there anything else I can help you with today. [speaker002:] Thaks for the info. You have a great day. [speaker001:] You're welcome. I hope you enjoy your day, too. [speaker001:] Hello, how may I help you today? [speaker002:] I need to check my account to see if the premium subscription service was added by mistake. [speaker001:] You think an unknown service was added to your account? [speaker002:] My husband thinks a shopping service that includes expedited shipping and special discounts was billed to the account. I really don't want it. [speaker001:] Okay, I can definitely help you with this. Could I get your full name please? [speaker002:] Joyce Wu [speaker001:] Hi, Joyce. You said your husband told you about this? [speaker002:] Yes. [speaker001:] Okay, let me check our system about this. Yes, I see that this was a mistake on our end. I just went ahead and removed it from your account. [speaker002:] Great, thank you very much. The amount was $40, correct? [speaker001:] Yes, I can offer you a refund for the service. [speaker002:] Thank you again. [speaker001:] I've refunded your account, is there anything else I can do for you? [speaker002:] No, that is it. Have a good day! [speaker001:] Have a great day! [speaker001:] hi i have a question about my subscription [speaker002:] Hello, thank you for contacting us today. I'm sure I'll be able to help with that. Can I have your first and last name please? [speaker001:] David Williams [speaker002:] Alright David, what question do you have about your subscription? [speaker001:] I'm wondering when my annual fee is due [speaker002:] Sure thing, one moment please. Do you have your account ID and if possible and order number available? [speaker001:] OGME1OQSII is my account number, i don't have an order, I'm jsut wondering abotu the account annual fee [speaker002:] Thank you very much. Okay David, your subscription fee is actually due today, in the amount of $55 If you would like I can do the payment now or I can direct you to the account management page and you can take care of it yourself, which would you prefer? Hello David, are you still there? I'll go ahead and send the link to the account page for you, If you have any more questions or concerns feel free to contact us in the future, we'll be glad to help. Have a great day! [speaker001:] How can I help you? [speaker002:] Hi, I'm a bronze member there, and I just have a quick question about premium subscriptions What happens if I am late on a payment? [speaker001:] I'd be glad to check on that. Are you looking for an extension? [speaker002:] No, I was just wondering in general terms what would happen if the payment was late If there's nothing listed in the books, then it might not be something I need to worry about [speaker001:] A late fee will be charged. The fee is $2 per day past the monthly deadline. [speaker002:] Okay, that was what I was hoping to find out Thanks for your help, that's all I needed [speaker001:] You're welcome. Is there anything else? [speaker001:] Hello! How may I help you? [speaker002:] Hi! I had placed an order for a Tommy Hilfiger jacket and I realized that I had ordered the wrong item I was hoping you could help me change the order [speaker001:] Ah. Yes Of course. Please hold. [speaker002:] Sure [speaker001:] May I have your full name and account id please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you Is your item delivered yet? [speaker002:] No It says In transit [speaker001:] Thank you May i have your username, email address, and order ID please? [speaker002:] Username: aphoenix046 aphoenix046@email.com Order ID: 2505540551 [speaker001:] Thank you You want to change your order correct? [speaker002:] Yes please [speaker001:] What item were you wanting to order? [speaker002:] Guess boots [speaker001:] Your order has been changed. Anything else I can do for you? [speaker002:] That is all. Thank you for your help [speaker001:] Have a great day. [speaker001:] Hello. How may I assist you today? [speaker002:] Hi there! My name is Albert and I subscribed to your premium shopping service a while back, and I just want to make sure that the subscription has been renewed as it is something that I would like to continue. [speaker001:] Hello Albert. Thanks for reaching out to me today. What is your full name? [speaker002:] My name is Albert Sanders I should note that not only do I want to know if the subscription is renewed, but also how much I owe [if anything] and to pay that balance [speaker001:] Okay, I will look into this information for you. Can you also provide me with your Account ID? [speaker002:] Not a problem. My account ID is TGOOXC5UBZ [speaker001:] Additionally, I will need to know one of your Order IDs Thanks Albert. [speaker002:] One of my order IDs is 6718494776 [speaker001:] I have located your account with us. Let me see what I can found out about your subscription status? [speaker002:] Thank you [speaker001:] Albert, unfortunately your subscription with us is not currently active. In order to reactivate it, we will need $49 from you by tomorrow. [speaker002:] Okay, I don't mind paying that amount. Can I pay it today with you? [speaker001:] Absolutely. Is there a credit card number you'd like to provide? [speaker002:] Sure my american express number is 0143242342321 [speaker001:] Ok Albert. I have made that payment with you to bring your subscription status to active. [speaker002:] Thank you so much [speaker001:] I will also send you a link so that you can check into your account details such as whether or not your subscription is active or not. [speaker002:] and would it be active starting today? Perfect, that would be really helpful [speaker001:] I've sent the link. Yes it will be active today. [speaker002:] Great, thanks [speaker001:] In regards to accessing your account online, do you need any information about that, such as your login info? [speaker002:] Yes that would be great as I don't know where I noted down that information [speaker001:] You bet. Albert, your username is asanders1 [speaker002:] Great, I will make note of it now [speaker001:] Awesome. Is there anything else I can help you with today? [speaker002:] No that is everything. You've been really helpful Thanks! [speaker001:] We appreciate your business, have a great remainder of the day. [speaker001:] I wanna return an item cause it is the wrong color [speaker002:] Okay. May I Have your full name and account ID [speaker001:] Name: Joyce Wu Order ID: 2972912908 [speaker002:] Thank you. May I have your email address too? and username? [speaker001:] Email Address: jw982559@email.com Username: jw982559 [speaker002:] Thank you! What is your membership level? [speaker001:] Bronze [speaker002:] Thank you. When did you make this purchase? [speaker001:] 12-12-2019 [speaker002:] You are able to return your item [speaker001:] cool thanks [speaker002:] I will need your full address in order to send you a shipping label to print out [speaker001:] 5156 2nd Ave Baltimore, MI 65053 [speaker002:] How would you like to process your return? By mail. Drop off center or in store [speaker001:] in store [speaker002:] Thank you. Your return is processed. Is there anything else i can do for you? [speaker001:] No [speaker002:] Have a great day. [speaker001:] Hello! What's your name, and how may I help you? [speaker002:] Tom Hello please tell me if my subscription is currently active and when my account will reflect my recent payments towards it? [speaker001:] Alright, may I have your full name to look into this? [speaker002:] Norman Bouchard [speaker001:] Excellent, thank you. May I now have your Account ID and Order ID to check on the status? [speaker002:] OBES1CCLZ1 8618632365 [speaker001:] It is not active at this time, Norman. It has a due date of 55 for tomorrow. This should of course, active it again. [speaker002:] I already paid, please resolve this ASAP. [speaker001:] This is the link to your account, so you may check for yourself. It is telling me it is not active. [speaker002:] Ok maybe I forgot, I am pretty forgetful these days I will pay it now [speaker001:] No problem, I understand. Anything else I can help you with today? [speaker002:] No that is all [speaker001:] Have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello! I'm hoping to track down some missing credits from my account [speaker001:] Sure, I can take a look for you. First, what is your full name or account ID? [speaker002:] My name is Joseph Banter I don't have my account ID on hand, sorry [speaker001:] No problem, I can pull your account up off of your name. Where did the credits origionally come from? [speaker002:] It was from an old promotional package I bought they should be about 40$ [speaker001:] Alright, I pulled up the information. It does appear that there was a system issue which caused the credits to expire. I will go ahead and issue you a new promo code to return the 40 dollars in credits to you. [speaker002:] Thank you so much! [speaker001:] 2ZEJV Enter that in as your code, and it will credit you for 40 dollars. No problem Is there anything else I can do for you today? [speaker002:] No, that's it. [speaker001:] Great. Thank you, and you have a great rest of your day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] when does the spring collection drop off? [speaker001:] When does the spring collection begin? I can help. It is always the third day of the month for each season Spring comes out April 3rd [speaker002:] thanks [speaker001:] You're welcome. Anything else? [speaker001:] Hello and thanks for contacting Acme Brands! How can I assist you today? [speaker002:] I want to buy a pair of tommy hilfiger jeans but i need more info about the jeans before I buy them [speaker001:] No problem, I can help you with that, but first can I have your name? [speaker002:] Alessandro Phoenix [speaker001:] What specific information can I find for you Alessandro? [speaker002:] do you sell any tommy hilfiger jeans made from recycled materials [speaker001:] Okay, give me one moment while I find that answer to your question. Our jeans come in a lot of styles with artistic rips and tears. We currently do not offer jeans made from recycled material. However, our stock is constantly updated so visit our site often for new styles. [speaker002:] thanks are they made in the usa? [speaker001:] Yes, they are made in the United States. [speaker002:] awesome [speaker001:] Is there anything else I can help you with? [speaker002:] that is all I needed to know. thanks [speaker001:] You're welcome. Have a great day! [speaker001:] I never received the product. I am waiting for 9 days. [speaker002:] Hello, sorry to hear that. Could I get your name, please? [speaker001:] Joseph Banter [speaker002:] Thank you, Joseph. I also need your Username, Email, and Order ID to look up the order. [speaker001:] jbanter8,jbanter8@email.com,1884471384 [speaker002:] Thank you, let me see here. Sorry for this, we need to ship you a new order. I can do this right away if you provide me with the address. [speaker001:] 1733 Kennedy St Baltimore, NY 46565 The order is Tommy Hilfiger Jacket [speaker002:] Thank you, one moment. Alright, you're all set. Is there anything else I can do? [speaker001:] no [speaker002:] Have a good day! [speaker001:] Hello, Thank you for contacting us. How may I help you today? [speaker002:] I wanted to check my order but I lost my phone and I need it for two factor authentication. [speaker001:] I'm so sorry to hear that. Let's try to get your 2FA reset for you. Can I have you full name please to pull up your account? [speaker002:] Sanya Afzal [speaker001:] Thank's so much Sanya. Ill need a litle more information before we get this resolved. Do you have your E-Mail address available? [speaker002:] I don't remember which email address i logged on with. I do have a pin number though [speaker001:] Oh awesome I was just about to ask for that. Go ahead and provide me with the PIN [speaker002:] 100305 [speaker001:] Did you need me to provide you with the e-mail address on file? I'll be sending the information you need to reset the authentication there. [speaker002:] Sure, that would be great. [speaker001:] Alright, the E-mail is SAfzal31@gmail.com Also here is a link for our guide on best practices with the current security system we use. [speaker002:] Thanks. That is very helpful. [speaker001:] Was there anything else I could help you with today? [speaker002:] No, you were a great help, thanks! [speaker001:] Thank you and thanks for shopping with us. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello, everytime I try and search for something on the website it is coming up with 0 results [speaker001:] Okay, let me look into that for you. [speaker002:] Thanks [speaker001:] Well firstly I'm going to let our website team know that there's been some problems today. Secondarily can I ask you to log out and log back in. [speaker002:] OkI did try that and still not working [speaker001:] Okay Can you try clearing your cookies for me? [speaker002:] Thank you that seemed to work for me [speaker001:] That's good to hear. Is there anything else I can do for you today? [speaker002:] That is all [speaker001:] Then have a nice day! [speaker001:] hey there [speaker002:] Hello, who do I have the pleasure of speaking with today? [speaker001:] Crystal Minh [speaker002:] Hi Crystal, how can I help you? [speaker001:] i'm trying to use a promo code on the site and it won't work: [ [speaker002:] I am so sorry about that, I will look into it right away. [speaker001:] thank you [speaker002:] It's looking like our system made an error on the promo code. I will go issue you a new 20% off code right away. [speaker001:] oh thanks so much [speaker002:] Here is your new promo code. You have 7 days to use it before it expires. The code is 9VT0Y [speaker001:] thanks! [speaker002:] You are so welcome. Is there anything else I may assist with today? [speaker001:] that was it, thank you [speaker002:] Great, hope you have a wonderful rest of your day. [speaker001:] Hello, how may i help you [speaker002:] hurry! I missed an item I gotta have it arrive all together what do i do [speaker001:] You missed an item? [speaker002:] yeah, i just placed an order [speaker001:] You want to add another item to your order? [speaker002:] yes, or do i need to try to cancel it and start over oh man... [speaker001:] Okay, I will be happy to help you with that. Can I get your name [speaker002:] Joyce [speaker001:] You may not have to cancel it. [speaker002:] sometimes i am such a ditz [speaker001:] Can i get your account id and order id [speaker002:] PJJJP8733L 9956161286 just placed... is it somewhere in the black hole [speaker001:] Yeah as long as it has not been shipped yet Is it on order received? [speaker002:] physically impossible! [speaker001:] for the shipping status [speaker002:] hasn't been over 10 minutes yes, order received you mean they are pulling already??? [speaker001:] No not yet. We just got order haha. What level member are you [speaker002:] Bronze, not starting well, am i ha ha ha [speaker001:] You are fine. I just need to added for you. Ill make the purchase now. |What product is it [speaker002:] I need the Guess Shirt in white, the 59$ one [speaker001:] you want to buy. [speaker002:] yes, yes, that is the one and it is imperative it is in the same shipment [speaker001:] Okay I have made the buy, it should be added to the same order and so it will be shipped out at the same time. Do you need any more help? [speaker002:] a break, i need a coffee break- but no, nothing from you thanks for the save [speaker001:] Haha have a good break! And have an even better day. [speaker001:] Hi my name is Norman Bouchard [speaker002:] hi! hwo can i help you norman [speaker001:] I want to keep my subscription but I'm not sure if it's still active Is a balance due? [speaker002:] sure let me check [speaker001:] ok [speaker002:] can i have your account id and order id [speaker001:] Account ID: 8HZ8EUCSDJ Order ID: 4360725053 [speaker002:] youre subscription isnt active [speaker001:] Ok [speaker002:] it looks like you had 14 dollars due yesterday [speaker001:] Can I pay the due amount? I would like to re-activate it [speaker002:] sure [speaker001:] ok [speaker002:] Youre all set your status is now active [speaker001:] Awesome! Thanks so much [speaker002:] do you need anything else [speaker001:] Nope! [speaker002:] You can use that link to check your status [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I recently placed an order. I would like to check my account for some information on it, but I cannot get on because I forgot my username. Can you help me, please? [speaker001:] May I have your full name or your account ID? [speaker002:] Joseph Banter and my account id is 78985 [speaker001:] May I have your zip code and your phone number please? [speaker002:] 2109 9600 Brushwick Dr [speaker001:] I can give you a new temporary username which you can change later. [speaker002:] Thank you. [speaker001:] jbanter1 [speaker002:] Thank you. [speaker001:] You can use this to log in now but we suggest changing it later. Is there anything else I can help you with? [speaker002:] I will. Thank you for helping me today. That is all I needed. [speaker001:] Have a great day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi I want to manage my shipping details because my situation has changed [speaker001:] I can help you with that! What is your full name? [speaker002:] Name: Crystal Minh [speaker001:] Thank you, Crystal. What is the shipping status of your order? [speaker002:] Order Received [speaker001:] Okay, perfect. And what is your username, email address, and order ID? [speaker002:] Username: crystalminh657 Email Address: crystalminh657@email.com Order ID: 6080056197 [speaker001:] Okay, thank you for the information! Now, what would you like to change about the shipment? The address or something else? [speaker002:] I'd like to change the shipping address [speaker001:] Okay, no problem. What is the new address you would like to use? Crystal? Okay, your order has been updated with change address. Thank you and have a great day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi I'm wondering how to remove gum from a shoe. [speaker001:] Yikes, I think I can help you with that. Can I get your name? [speaker002:] Joyce Wu [speaker001:] Okay Joyce, let me research that for you. [speaker002:] thank you [speaker001:] Do you have access to a butter knife and peanut butter? If so apply peanut butter to the sole. [speaker002:] yes awesome. Thanks [speaker001:] Then let it sit for about 20 minutes. The gum will soften and you can scrape it off with the knife. Lastly, just wash it off with soap and water. [speaker002:] perfect. [speaker001:] Great, is there anything else I can help you with? [speaker002:] Nope [speaker001:] Have a great day, Joyce! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi! I'm trying to log in but can't remember my password. [speaker001:] I'm sorry you having problems signing in to the website, but I'll be happy to help. Could I have your name and account ID please? [speaker002:] My name is Chloe Zhang. I don't have my account ID but I can give you my address or phone number [speaker001:] That's okay. I'm sure I can locate your account with you name. One moment please. Do you know your username? [speaker002:] No, I can't remember that either. I'm soryr. *sorry [speaker001:] That's alright. I'll just need to verify your identity and I'll be happy to provide that to you as well. Could you give me your zip code and phone number? [speaker002:] Sure, it's 48281 and 372-1211 [speaker001:] Thank you. You're username is czhang1. I won't be able to provide you with your password, but I'll be able to create you a new password. Do you know the PIN number to your account? [speaker002:] Yes, the PIN is 597430 [speaker001:] You're new password is 453rp2zdmkq. Once you login, you'll be able to change it to a more memorable one that is easier for you. [speaker002:] Great, thanks for your help! [speaker001:] You're welcome! Is there anything else I can help you with? [speaker002:] No thanks, that's all. [speaker001:] Great! I hope you have a nice day. [speaker001:] HI! Thank you for contacting us today. How may I help you? [speaker002:] Hi, the delivery time on my order is wrong and needs to be changed My name is Rodriguez Domingo [speaker001:] Can I have your account id and order id? [speaker002:] Sure thing Account ID: E6YAYM47TT Order ID: 5189186577 [speaker001:] I do apologize. We did make a mistake on this order. I have updated the delivery time for you Was there anything else I could assist with today? [speaker002:] Okay great, that's all I needed. I wasn't going to be home for the original delivery time. Thank you! [speaker001:] You're Welcome! Enjoy the rest of your day [speaker001:] Hello, thank you for contacting AcmeBrand. How may i help you? [speaker002:] Hi there, I have a pending refund. But I would like to add another item to be refunded. [speaker001:] Sure thing, lets see what I can do to help with that. Can I have you full name please? [speaker002:] Joyce Wu [speaker001:] Thank you Joyce, I was able ot pull up your account. And you wanted to add an item to your refund correct? [speaker002:] yes, thats correct [speaker001:] Alright, I'll need your Username, E-mail address and Order ID to validate the purchase please [speaker002:] joycew90 joycew90@email.com Order ID: 9423626854 [speaker001:] Alright, everything looks good. What Item would you like to add to your refund? [speaker002:] Guess shirt $89.00 [speaker001:] And one last question, how much was your original refund for? [speaker002:] $100.00 [speaker001:] Okay. Let me get that added for you. Okay Joyce, everything is set. Was there anything else I could help you with? [speaker002:] That is everything, thank you. [speaker001:] Not a problem. Thank you for shopping with us, Have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi I want to know how to get a premium membership i plan on buying some things, and the membership would save me quite a bit [speaker001:] Sure! A premium membership is earned through making purchases over the course of a year. In the next message I will tell you the required amounts for each level. Bronze: $500 Silver: $1000 Gold: $2000 plus fill out a survey. [speaker002:] is there a way i can get it without purchasing things can i just but a membership buy* [speaker001:] No, I'm sorry. You can't buy a membership alone, it must be earned through purchases. Is there anything else I can help you with? [speaker002:] dang thats it thanks! [speaker001:] You're welcome! Have a nice day. [speaker001:] Hi can I change my shipping address? [speaker002:] Thank you for contacting AcmeBrands! How can I help you? Yes, could you provide me with your name or account ID? [speaker001:] Name: Rodriguez Domingo [speaker002:] I've pulled up your account. Can you provide me with the address that's on your account now? [speaker001:] 9269 Lexington Ave Jacksonville, TX 37389 [speaker002:] In order to make changes on your account, I'll need you to verify your telephone number, email address and username. [speaker001:] Phone Number: 450-5225 Email Address: rodriguezd588@email.com Username: rodriguezd588 [speaker002:] Thank you. What is your new street address? [speaker001:] 1 Lexington Ave Jacksonville, TX 37389 [speaker002:] I've updated your account with your new shipping address and all future order will be delivered there. Did you need to update an existing order? [speaker001:] No just for future orders [speaker002:] Okay, great. Is there anything else I can help you with today? [speaker001:] That's all. Thanks [speaker002:] You're welcome. Enjoy the rest of your day! [speaker001:] Hello, thank you for contacting us today. How can I help you? [speaker002:] Hi i would like to know what material the $84 calvin klein jacket is made out of [speaker001:] Alright, it looks like you wanted to get a little more information on our Calvin Klein jackets [speaker002:] yes please i'm wondering what material they are made out of [speaker001:] I'll try my best to help with that let me search through our FAQ to see if I can find the information you need. [speaker002:] i'm pretty chill i don't need all the info just the main material is sufficient [speaker001:] Alright, The outside of the jackets are usually made of polyester, nylon or tricot. This is to make sure that they are waterproof. The inside of the jackets are cottion. This is to help with insulation and heat retention. [speaker002:] ok thank you very much for the information [speaker001:] Not a problem, was there anything else I could help you with? [speaker002:] no thank you that's all i needed [speaker001:] Thank you for shopping with AcmeBrand have a great day! [speaker001:] How may I assist you tonight? [speaker002:] Hi, my name is Chloe Zhang and I'm looking to buy some boots However, my subscription seems to be removed so I don't get free shipping? [speaker001:] Ok, so this is more about the subscription issue or the boots? [speaker002:] Its more about the subscription. It seems like it was removed from my account [speaker001:] Ok Chloe, and how did you hear about this? [speaker002:] I just heard some news [speaker001:] OK, I'll look into this for you right now. Seems like there was an error on our end [speaker002:] ok, sounds good [speaker001:] OK, i have just re-instated your subscription You should be good to go on buying those boots now Can you see the service on your side? [speaker002:] Let me check ok, yea, when i go to checkout the shipping is free again yea, I paid $99 for this, so I really hope to get my money's worth [speaker001:] Certainly, and is there anything else I can help you with? [speaker002:] That's it, thanks [speaker001:] OK, have a nice day! [speaker001:] Hello, how can i help you? [speaker002:] Hi, can you explain the different benefits of the different membership levels? [speaker001:] ill be happy to help you with this question. All members will have the chance to come to our party. Bronze will save on shipping and get promo codes. Silver will have that plus can have agents buys for them and can cancel anytime gold has that plus get unlimited refunds and the benifit of doubt on any order. Do you need anymore help [speaker002:] Wow. I like those benefits. That gives me all the info I need to make a decision. Thanks. [speaker001:] Okay have a great day [speaker001:] how may i havelp you help you, apologies [speaker002:] Hi, my name's Chloe Zhang, silver member I need to check something on my account, but I seem to have lost my password [speaker001:] i see, so you need your password recovered today, i can help with that i already have your full name to pull up the account. may i also have your username to verify your identity? [speaker002:] Oo, sorry, I think I lost that as well would my phone number work for verification instead? [speaker001:] no, but we can recover your username first i will need 2 of three of the following to verify your username zip code, email, phone number [speaker002:] sure 93703 721-3816 [Zip and phone number, respectively] [speaker001:] thanks! your username is czhang1 now, are you able to login, or is there still an issue with the password? [speaker002:] Thanks for getting that username for me But yes the lost password was my primary concern [speaker001:] to generate a new password i need either your pin or the answer to the secret question, what is your mothers maiden name [speaker002:] My mother's maiden name is Singh [speaker001:] 4cx96cbdl1t is your new password is there anything else i can help with [speaker002:] Ah, thanks. No getting that password was everything I needed [speaker001:] have a nice day! [speaker001:] Hello, how can i help you today [speaker002:] I want to buy something but when I add it to my cart the cart doesn't update [speaker001:] Okay, could you check to make sure it is not out of stock it would say in the bottom left of the page [speaker002:] No it's not out of stock [speaker001:] Okay, could you try logging out and then logging in on your account. [speaker002:] Sure I tried but it's still the same [speaker001:] Okay, looks like we are having some website issues right now. Would you like me to purchase the Items for you with your account on file. [speaker002:] Yes please [speaker001:] Okay sure. Is there anything else i can do for you today [speaker002:] No that's it. Thanks [speaker001:] Okay, have a great day [speaker001:] hello [speaker002:] Welcome, how may I be of help? [speaker001:] I was charged for the order below even though you never bought anything. I never bought anything i mean [speaker002:] Send me your Full name or account ID [speaker001:] Albert Sanders [speaker002:] What solution do you want with the order? [speaker001:] yes [speaker002:] Do you want the order to be canceled? [speaker001:] yes better [speaker002:] Send me your username, email and order id [speaker001:] 0604427678 Username: alberts0 [speaker002:] Your email address? [speaker001:] alberts0@email.com [speaker002:] Which Refund option do you prefer? Gift card, Add value, paper check or credit card? [speaker001:] gift card is fine [speaker002:] Please send me your address so that I can initiate a refund for you [speaker001:] alberts0@email.com Address: 0966 Primrose Ave Raleigh, WA 65100 [speaker002:] How much were you charged? [speaker001:] 84 [speaker002:] I have initiated a refund for you. You will get a full refund soon. I am sorry for the inconvenience. [speaker001:] okay thank you for the help [speaker002:] Would that be all for today? [speaker001:] yes thank you [speaker002:] Have a nice day. [speaker001:] Hello. How may I help you? [speaker002:] I forgot my password. Can you give it to me? Hello? [speaker001:] Yes What's your full name? [speaker002:] Sanya Afzal [speaker001:] What's your username? [speaker002:] sa391056 [speaker001:] I can't get your old password, but I can get you a new password. I will need either your PIN, or the answer to your security question. [speaker002:] My pin is 605326 [speaker001:] Your new password is qdfclpcdyus Can I help with anything else? [speaker002:] That's all, thanks. [speaker001:] Excellent. I hope you have a great day [speaker001:] Hi, how can I help you? [speaker002:] I signed up for the premium service but I haven't paid yet. I'd still like the service, can I pay in a few weeks? [speaker001:] Sure, let me look that up for you. So there is a late fee to pay after the due date. It is $2 per day past the deadline [speaker002:] Oh wow, that is a lot. [speaker001:] If you're a gold or silver member you get an extra 5 days [speaker002:] I'm gold. [speaker001:] Do you know your membership level? [speaker002:] Gold. [speaker001:] oh perfect, you have a 5 day grace period then [speaker002:] So I can have a 5 day extension? [speaker001:] you will be all set! Yes Was there anything else I could help you with? [speaker002:] Okay what date do I have to pay by? [speaker001:] It is due tomorrow so you have 5 days from tomorrow to pay [speaker002:] Okay that should work. [speaker001:] Anything else? great! [speaker002:] that's all [speaker001:] Have a good day! Thanks for your gold member membership oops [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Yes i would like to change some thing on my order [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] of course its, Chloe Zhang [speaker001:] Thank you, Chloe. And what changes would you like to make to your order? [speaker002:] I order that wrong item by accident and would like to change it to the right item [speaker001:] I completely understand. What is the shipping status on your order? It may be "Order Received", "In Transit", "Out For Delivery", or "Delivered". [speaker002:] Let me get that for you, one sec it says order received [speaker001:] Thank you, Chloe. To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] username is chloezhang141, email is chloezhang141@email.com and my order id is 8643045558 [speaker001:] Perfect, thank you! Because your order has not shipped yet, I'm able to make that change for you. [speaker002:] great! [speaker001:] Which item would you like to replace your current item for? [speaker002:] I would like to get the Calvin Klein Jeans [speaker001:] I'll make a note of it for our order processing team. Is there anything more I may help you with today? [speaker002:] no that will be all, thanks for all your help. Have a great day! [speaker001:] Likewise! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] hi there [speaker002:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker001:] i wanted to know if you could tell me what all the membership levels do? [speaker002:] Of course, I can provide you information on the different membership levels. [speaker001:] great [speaker002:] All members get invited to the holiday extravaganza with open bar and free flights from anywhere in the US. Bronze members save on shipping fees and get promo codes. Silver members get all of these perks plus they can have agents make purchases on [speaker001:] oh awesome,thanks for the info [speaker002:] Did that answer your question? [speaker001:] yes [speaker002:] Great, is there anything else I can help with today? [speaker001:] that's it, thank you [speaker002:] Thank you, have a great day! [speaker001:] Hello! I was charged for an item that definitely did not buy! It's not even my style. [speaker002:] Hello, I'm very sorry to hear that. Let me help you resolve this. Can I have your full name or account ID? [speaker001:] David Williams dw443296 [speaker002:] It seems our company made a mistake with your order. I'm very sorry. Are you a gold or silver member? [speaker001:] I am not [speaker002:] Can you tell me what the item is that you did not order [speaker001:] A Tommy Hilfiger shirt. Blue with red and white stripe in the middle. [speaker002:] Do you have an Order ID or username? [speaker001:] I have both. Order ID is 3469907546 Username is dw443296 [speaker002:] Can I have your email address as well? [speaker001:] dw443296@email.com [speaker002:] Thank you. [speaker001:] You're welcome! [speaker002:] How would you like your refund? There are a few options. A prepaid gift card is one. Adding the value back to your account is another. I can send you a paper check or refund your credit card as well. [speaker001:] Please refund my credit card. [speaker002:] Absolutely. I'll need to know your credit card number. [speaker001:] Hmm, can't you just refund the used payment? I don't really feel comfortable putting my CC number on a chat box. [speaker002:] The way the system works requires I input the card for validation. What was the date of the purchase? [speaker001:] I am not sure because I didn't actually make the purchase. [speaker002:] Was it your card used in the purchase? [speaker001:] Yes, nevermind. Just give me a prepaid gift card please. [speaker002:] I'll need to know your address to mail the card. [speaker001:] 9429 Kennedy St Brighton, MI 59609 [speaker002:] How would you like to return the item, by mail, in store, or the drop off center? [speaker001:] If I ever get it I will drop it off in store. Only reason I knew about the purchase was because of an email. Hopefully it hasn't already shipped. [speaker002:] I can check that for you now. [speaker001:] Thank you. [speaker002:] Can you tell me how much the item cost? [speaker001:] 99 [speaker002:] The $99 gift card will be sent to your address. [speaker001:] Thank you. [speaker002:] Can I help you with anything else? [speaker001:] That will do it. Thank you. [speaker002:] Thank you for being a customer. Have a great day. [speaker001:] Hello, how are you today? [speaker002:] I'm good, you? [speaker001:] Great, thank you! What can I help you with? [speaker002:] I'm wondering when the annual sale is? [speaker001:] The annual sale will be the last week of January. If you missed this year's sales, make sure to subscribe to our newsletter to stay updated! [speaker002:] I'm looking to make a purchase for my daughter's birthday but want to make sure I have enough time to do so before the sale ends Oh, darn! I will need to do that Thank you for the info [speaker001:] Is there anything else I can help you with? [speaker002:] No, that is all, thanks [speaker001:] You're welcome. Have a nice day! [speaker001:] Thanks for choosing AcmeBrands! What can I do for you? [speaker002:] Hello, I wanted to return a pair of jeans because the color isn't what I was expecting. [speaker001:] Okay, I'm sorry for the inconvenience. Can you please provide me with your full name for me to pull up your account? [speaker002:] Alessandro Phoenix [speaker001:] Thank you. While I do that, please also send me your email, username, and order ID, for purchase validation. [speaker002:] alessandrophoenix421@email.com, alessandrophoenix421, 3034905817 [speaker001:] Thank you. And when was this purchased? [speaker002:] 2019-12-25 [speaker001:] Thank you. What is your membership level? [speaker002:] Silver [speaker001:] Perfect, thank you. What is your shipping address? [speaker002:] 3333 Circle Drive Baltimore, CA 8952 [speaker001:] Thank you. And lastly, would you like to process this by mail, or in storeat a drop off center? [speaker002:] At a drop off center please. [speaker001:] Got it, thank you. You're all set. Can I help you with anything else today? [speaker002:] No, that's all, thanks. [speaker001:] You're welcome, have a great day! [speaker001:] HI, how can I help you? [speaker002:] Hi there. I wondered if I could view my shopping history, but I'm having a problem accessing my account. I don't remember my username. [speaker001:] Okay, no problem I can help you with this. Can I have your name please [speaker002:] Sure. My name is Joseph Banter. [speaker001:] Okay I just need to verify your identity. Can I have you zip code and phone number [speaker002:] Absolutely. My phone number is 530-708-3990. My zip code is 85980. [speaker001:] Okay your username is jbanter1 Is there anything else I can help you with? [speaker002:] Thank you so much. No you did great, that was really simple and easy. I appreciate you helping me so quickly. [speaker001:] Okay, have a nice day. [speaker001:] Hi, how can I help you today? [speaker002:] hello... i need your assistance with cancelling my shipping order [speaker001:] Ok, I can help you with that [speaker002:] i am moving out of the country, so i won't be around to get the goods okay... thanks. my name is Crystal Minh [speaker001:] Hi, Ms. Minh [speaker002:] i ordered 2 boots and a jacket; can you assist in cancelling the shipping orders for them? [speaker001:] Yes, give me one moment and I can bring up your account Would you like to check if your account allows international shipping? [speaker002:] no, i don't have the international address yet [speaker001:] Ok so you would like to cancel your shipping order today? [speaker002:] yes please [speaker001:] Ok great, Can you tell me the shipping status? [speaker002:] Shipping Status: Order Received [speaker001:] can i get your username [speaker002:] crystalminh507 [speaker001:] Thank you can I have your email address and order ID please? [speaker002:] Email Address: crystalminh507@email.com Order ID: 1144230005 [speaker001:] Ok, I have cancelled your order [speaker002:] okay... thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] nothing else [speaker001:] When you get an international address, let us know and you may be eligible for free shipping [speaker002:] okay... thanks [speaker001:] Have a great day goodbye [speaker001:] Hi how can I help you [speaker002:] Hi I'm thinking of buying some clothes but I wanna know the return policy first [speaker001:] OK no problem What is your membership level? [speaker002:] hmm Silver, I think [speaker001:] Just one moment. Silver members are allowed returns for purchases made in the last 6 months. [speaker002:] oh ok Interesting THank you. [speaker001:] Anything else? Have a nice day [speaker001:] Hi! How may I help you today? [speaker002:] Hello. I was just checking my order and their seems to be an added fee that I am trying to figure out what it signifies? [speaker001:] I will be happy to look into that for you Can I have your name? [speaker002:] Alessandro Phoenix [speaker001:] Thank you can I have your account id and order id [speaker002:] sure, ID: TALFHAD7WD, Order ID: 6914420341 [speaker001:] Can I have your membership level? [speaker002:] I am a Gold member [speaker001:] Great! It appears it was an error. How much was the fee? [speaker002:] 28.50, seems odd don't you think? [speaker001:] Thank you! I have removed the charge for you. It was an odd amount. Is there anything else I can help with [speaker002:] so does my account have a credit amount or is it now zero? [speaker001:] You said it was an extra fee on your order correct? I have removed the extra fee from the order so you will not see that charge on your order anymore [speaker002:] oh ok. Well you have a great day and be well my friend. Thank you! [speaker001:] You're Welcome! Have a great day [speaker001:] Hello, how can I help you? [speaker002:] yes i would like to check the status of my subscription I would also like to know when the annual fee is due and if its due today i would like ti go ahead and pay it [speaker001:] Sure, I can check on that for you. Can I get your full name, account ID, and order ID please? [speaker002:] yes my name is Norman Bouchard and my account id is 0GGCFEU4T6 oh and my order id is 4154794276 [speaker001:] Hello, it looks like your subscription is still active. However, you have a balance of $14 that was due yesterday [speaker002:] okay i would like to go ahead and pay that [speaker001:] Okay, do you want to sue the credit card on file? [speaker002:] yes, please [speaker001:] I have successfully renewed your subscription [speaker002:] thank you [speaker001:] Anything else you need? [speaker002:] that will be all [speaker001:] Have a great day [speaker001:] Hi! Thank you for contacting us. How may I help you today? [speaker002:] Hey there. I was just trying to check and see where my order is. I know I can do that in my account but I can't remember my username to get into my account. [speaker001:] I can assist with that. Can I have your full name [speaker002:] Sure, it's Rodriguez Domingo. [speaker001:] Thank you and can I have your phone number and email [speaker002:] Absolutely. My phone number is 365-773-6917 and my e-mail is rd809812@email.com [speaker001:] Thank you so much for that information [speaker002:] No problem. [speaker001:] Your username is rdomingo1 [speaker002:] Thanks! I'll copy paste that somewhere safe right now so I don't forget again. [speaker001:] Great! Is there anything else I can help with today? [speaker002:] No but you did great! That's all I needed. [speaker001:] Thank you! You have a great day [speaker001:] Hi, how can I help you? [speaker002:] Hi I am super frustrated... I am trying to search items and all I see is a wheel spinning. Can you please help me understand why? Whats going on? [speaker001:] Yes, I can help. So the search isn't working well on our website correct? [speaker002:] correct [speaker001:] Ok, let me report this to our internal website team first [speaker002:] ok ok What do I do now? I really want to shop [speaker001:] Can you try logging out and then logging back in. Sometimes this fixes the issue [speaker002:] I have quarantine fever let me try [speaker001:] I will try to get you back shopping soon! [speaker002:] ok that did not work [speaker001:] ok next try clearing your cookies I can walk you through it if you need help [speaker002:] I know how to do that, thank you ok that worked! I can browse now! [speaker001:] great! [speaker002:] Yay!!! you saved the day!!! [speaker001:] I'm so glad it worked [speaker002:] me too [speaker001:] Can I help with anything else? [speaker002:] Thank you for your help no that was all [speaker001:] you're welcome. Enjoy quarantine shopping! [speaker002:] ty [speaker001:] Good bye [speaker001:] Hello, how may I help you today? [speaker002:] Hi My cart is not updating when I add items to it. [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. [speaker002:] Thanks [speaker001:] Can you please try refreshing the web page and adding the item again? [speaker002:] Okay, just tried that and it did not work. [speaker001:] Can you please try logging out of your account and logging back in? I am sorry for the inconvenience. [speaker002:] Okay, will try that. That seems to work. [speaker001:] Great. I am glad that we were able to resolve your issue. Thank you for your patience. Is there anything else I can help you with today? [speaker002:] That is all! Thanks for your help. [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi. I'd like to see if I can speed up the shipping on an order. [speaker001:] I can help you with that. May I have your full name, account ID, and order ID? [speaker002:] My name is Joyce Wu, and the account ID is 0SJVYEEGCH. My order ID is 4810823608 [speaker001:] Did you know the shipping status of the order? [speaker002:] It looks like it is in transit. [speaker001:] Unfortunately, that means the item is already in the hands of the delivery service so I'm not able to change the shipping. It should be arriving today or tomorrow though. [speaker002:] I was hoping to have overnight shipment. Can you track the order for me? [speaker001:] I don't have the tracking number on my end, but it should be in the confirmation email that was sent to you. [speaker002:] Okay I will check my email. How long does shipping usually take? [speaker001:] Once the delivery service has it, it should be less than 2 days. [speaker002:] Okay, that is acceptable if there is nothing else that can be done. [speaker001:] I apologize I wasn't able to help you. Do you have any other questions for today? [speaker002:] No. That is all I needed. [speaker001:] Have a good day, contact us if you have any other questions! [speaker001:] Good morning, how can I assist you today? [speaker002:] Hello, when will you be releasing your spring collection? [speaker001:] Let me look that up for you. May I ask who I am speaking with today? [speaker002:] My name is Norman Bouchard [speaker001:] Thanks Norman. The spring collection is always releases on the 3rd day of the month for the appropriate season. So the spring collection dropped on April 3. [speaker002:] Okay, thanks a lot. I plan to buy a lot. [speaker001:] Great, there are some really nice items out now! Is there anything else I can help you with today? [speaker002:] No, thanks again. [speaker001:] Thanks and have a wonderful day Norman. [speaker001:] Hello, how can i help you today [speaker002:] Hi I cannot access your account because you forgot your password [speaker001:] Okay lets get that for you, could i get your full name or account ID please [speaker002:] Name: Joyce Wu [speaker001:] Okay, i will need your username and pin or answer to your security question to give you a new password [speaker002:] Username: jwu70401 Pin Number: 817272 [speaker001:] csxgc744i16 Here is your new password you can login with that and make a new password if you would like [speaker002:] thank you [speaker001:] No problem, can i help you with anything else [speaker001:] Hello, how can I help you today? [speaker002:] Hey, sorry to bother you. Can I check on the status of my refund? [speaker001:] Sure, no bother at all. Let me check that for you. [speaker002:] Thanks! [speaker001:] Could I get your name or account ID? [speaker002:] Sanya Afzal [speaker001:] Can I have your username? [speaker002:] sanyaafzal525 [speaker001:] How about an email address? [speaker002:] sanyaafzal525@email.com [speaker001:] And I'll just need an order ID. [speaker002:] 5548561540 [speaker001:] Thank you. [speaker002:] NO problem, I appreciate the help! [speaker001:] I'm happy to. I'm happy to report that your refund is complete. [speaker002:] Wow, Awesome. [speaker001:] It will be issued online. [speaker002:] sounds good to me [speaker001:] That was the method that you first initiated. [speaker002:] that's right. [speaker001:] Can I help out with anything else today? [speaker002:] That's it for today. Thanks! [speaker001:] Have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi, I'm tryign to checkout and the site keeps rejecting my credit card. I'm not sure why. Could you help me? [speaker001:] Oh no I'm sorry to hear that. Let me look into that for you. Can I get your name please? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. Can you just try entering the information for me once more please? [speaker002:] Alright I just tried, still coming back invalid [speaker001:] Okay. Can you just verify for me that the credit card is not expired? [speaker002:] Oh boy I'm so silly. Figures I was using my old expired card instead of the new one they sent me haha [speaker001:] Oh great! I'm glad we could figure it out. Can I help you with anything else today? [speaker002:] Thanks so much for getting me to double check. I wa so confused. Nah thats it [speaker001:] Thank you and have a great day! [speaker001:] Hi, how may I help you? [speaker002:] Hi I am having trouble using my promo code its saying invalid when it's not [speaker001:] ok, I should be able to help [speaker002:] thanks [speaker001:] Sure, Can I have your full name or Account ID please? [speaker002:] Albert Sanders [speaker001:] Do you know how many days old your Promo Code is? [speaker002:] I just got it only 8 days ago I was counting on the discount [speaker001:] Ok, our Promo Codes are valid for 7 days so it's probably just expired I still might be able to help you though [speaker002:] oh [speaker001:] Do you know your membership level? [speaker002:] That would be great I just have guest membership [speaker001:] That's ok, I checked with our system and it said I can go ahead and give you another Promo Code! [speaker002:] Very nice thanks I will remember I only got 7 days going forward [speaker001:] Yes, use them within 7 days for best results Here is your new Promo Code: QOIM8 [speaker002:] i certainly will got it thanks [speaker001:] Can I help with anything else today? [speaker002:] No I really appreciate your help Take care [speaker001:] Ok, have a great day [speaker001:] welcome, how can I help you? [speaker002:] hi I have a premium service I need some time to get money can it be extended for a bit? [speaker001:] let's check! [speaker002:] perfect [speaker001:] what is your name please? also, I need you account & order IDs [speaker002:] Chloe Zhang GFYL3JNMXM 5197022316 [speaker001:] please tell me what level of membership you hold. [speaker002:] Silver [speaker001:] and when is it due? [speaker002:] soon im not too sure the date [speaker001:] I can offer you a one day extension [speaker002:] can you check a week would be perfect ok? [speaker001:] or rather if you are only late by one day then I can offer you an extension [speaker002:] a week? [speaker001:] good news. it is not late. let's add on a week [speaker002:] wow thank you saved my leife life* [speaker001:] it's the least I can do. is there anything else today? [speaker002:] bfn [speaker001:] have a good one! [speaker001:] Hello, how may I help you today? [speaker002:] I'd like to complain about a price that is too high compared to another one price that I found elsewhere. I'd like to figure out what's going on [speaker001:] I see, well let's see what we can do about this. So you found a price for item on another website that was better than ours correct? *an item [speaker002:] yes that is correct [speaker001:] May I have your full name or Account ID please? [speaker002:] 7QEH0FRCTN is my ID [speaker001:] I will have to verify the order, so may I have your full name and Order ID? [speaker002:] Sanya Afzal, 0640055752 [speaker001:] Thank you for that. What happens is we have pricing algorithms that change dynamically all the time. I apologize for that, but it is out of my control. [speaker002:] I'd like to get the difference refunded please. [speaker001:] I am afraid I cannot do that but what I can do if offer a discount via a promo code. [speaker002:] that would be okay [speaker001:] Certainly, give me one moment. [speaker002:] thank yu [speaker001:] Here is your promo code, this should adjust the price quite fairly: 05WH6 [speaker002:] I appreciate it [speaker001:] Is there anything else I can do for you today? [speaker002:] no that is all thanks again [speaker001:] Thank you for your business and have a wonderful rest of your day! [speaker001:] Hello, how can I help you? [speaker002:] Hi, what is the status of my premium subscription? [speaker001:] Can you please let me know your full name or account ID? [speaker002:] Sanya Afzal [speaker001:] Your subscription is currently active. Your next payment is due three days from now. [speaker002:] Oh! I want to keep it! How do I keep it in force? [speaker001:] In the future, if you want to check this information, you can do so at the following link: [speaker002:] Cool, thanks! [speaker001:] No problem. Is there anything else I can help you with? [speaker002:] What is the remaining cost of the balance? [speaker001:] You currently have a balance of $0. [speaker002:] ok, thanks that is all [speaker001:] Have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hello, I need to change my shipping address because I just moved out 2 days ago. [speaker001:] OK. I can help. May I have your full name or account ID [speaker002:] Joyce Wu [speaker001:] Thanks. I have pulled up your account What is your current street address [speaker002:] 2571 Primrose Ave Jacksonville, MI 38252 [speaker001:] Thanks I need your zip code and telephone number and username [speaker002:] 104-593-6505, joycew26 zip code is 38252 [speaker001:] Thanks. What is the new street address [speaker002:] 16701 SW 72nd Ave, Miami, FL 33157 [speaker001:] OK Joyce. I have updated the account. Anything else? [speaker001:] Hi how can I help you [speaker002:] I was buying some jeans for someone else and I was just wondering what the price was to get those gift wrapped. [speaker001:] Just a moment I will get that for you [speaker002:] Thank you so much. [speaker001:] It's just $4.99 You can also add a message up to 300 characters at no extra charge. [speaker002:] Really? So I can tell my friend happy birthday on the message so he knows why he's getting jeans in the mail? [speaker001:] Yes you will have the option to do that. If there is more than one item do a separate message for each item. [speaker002:] Nice, okay, got it. Thank you! [speaker001:] Anything else? [speaker002:] No that was it, thanks for helping me out!:] [speaker001:] Have a nice day [speaker001:] Thanks for choosing AcmeBrands! How can I help you? [speaker002:] Your site is trash, if I'm being honest! [speaker001:] What seems to be the issue? [speaker002:] Your search just doesn't work. It reminds me of my ex-wife. [speaker001:] Let me see what I can do for you. The first thing I want you to try is simple, but it sometimes works, and that is logging out and then back in. Can you let me know if that helps, please? [speaker002:] I've alrady tried that 3 times. It still doesn't work. [speaker001:] Okay. Have you tried clearing your cookies? That is often effective. Just go into your settings and click "More Details", and you can do it there. [speaker002:] okay, one sec. Is that going to erase my bookmarks? [speaker001:] No, only the cookies. Your bookmarks will remain intact. [speaker002:] Wow, I can't believe it, but that worked! You're very smart, aren't you? [speaker001:] I do what I can. Glad it helped! Can I help you with anything else today? [speaker002:] I appreciate it! That's all [speaker001:] You're welcome, have a nice night! [speaker001:] hello [speaker002:] hello welcome How may I help you? [speaker001:] Can you check on the status of my refund? [speaker002:] Yes Give me your full name or ccount id [speaker001:] Sanya Afzal [speaker002:] I need to validate your refund Give me your username, email and order id [speaker001:] safzal12 safzal12@email.com 7447483722 [speaker002:] Validation successful Your refund status: in progress You initiated the payment method by phone [speaker001:] oh ok [speaker002:] As you can see the status of your refund is still in progress [speaker001:] do you know when it will be complete? I need the money pretty soon [speaker002:] Would you like to change the refund? refund status? [speaker001:] no [speaker002:] You will get the money within 5 business days [speaker001:] ok, that's fine thank you [speaker002:] You are welcome [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I don't know hi I forgot my password can you please reset it [speaker001:] Sure, I can help you with that [speaker002:] I'm trying to log into my account [speaker001:] It happens to the best of us Do you have your username handy? If not, I can get that for you as well. [speaker002:] No I don't [speaker001:] Okay, that's not a problem. This will only take a minute, but I will need to gather a few pieces of information from you [speaker002:] Ok Alessandro Phoenix [speaker001:] May I ask your full name, first. And then, any two of the following: Zip code, phone number andor email address [speaker002:] 830] 912-2706 7186 Lincoln Ave Jacksonville, CA 40902 [speaker001:] Thanks, Mr. Phoenix. So it looks like your username is aphoenix1. I'll go ahead and get a temporary password for you, as well [speaker002:] Thank you [speaker001:] from there you'll be able to log in and set a password to whatever you would like I will just need to ask you for one final piece of information. Do you have either a PIN number, or do you know the answer to a security question that you gave when you signed up? [speaker002:] Sounds great. Thank you [speaker001:] the latter would most likely be your mother's maiden name [speaker002:] that sounds correct [speaker001:] Okay, for security purposes, I just need to know what your answer was [or what your PIN Number is, if you have that] [speaker002:] 4597 [speaker001:] Thanks. So your new temporary password will be 3kawfs15lfh [speaker002:] great [speaker001:] that should get you into your account [speaker002:] thank you have a great day [speaker001:] You're welcome, and you too [speaker001:] Hi. How can I help you? [speaker002:] I wanted to remove the second item from my order [speaker001:] Ok [speaker002:] i did not actually intend to buy it as I chose the wrong size [speaker001:] Can you tell me your name, your account ID, and the order iD from this order? [speaker002:] David Williams ED1YOXK32R 9073769446 [speaker001:] Has the order shipped yet? [speaker002:] Order Received is the status [speaker001:] What is the price of the item? [speaker002:] 64 dollars [speaker001:] Ok, the item has been refunded [speaker002:] great thanks for that [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] that was all I needed have a good day [speaker001:] You have a good day too [speaker001:] Hi, i would like to know the state of my refund [speaker002:] Sure, I'd be happy to help you. Can I get your name or account ID so I can pull up your account, please? [speaker001:] David Williams [speaker002:] Can I get your username and email, please? [speaker001:] Username: davidw99 | Email Address: davidw99@email.com [speaker002:] And do you have your order ID? [speaker001:] Order ID: 0689175966 [speaker002:] Okay, I have validated your purchase. Your refund is in progress, and was initiated by phone. [speaker001:] okay thank you for your help [speaker002:] Is there anything else that I can help you with? [speaker001:] no that will be everything, thank you again [speaker002:] You're welcome, have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Joyce Wu I was checking on my subscription and see when it was due please [speaker001:] Okay, can I have your account ID and order ID? [speaker002:] S1MDY7UCIY 3700796871 [speaker001:] Looks like you have $14 due today. [speaker002:] Can you please pay the balance on the credit on file [speaker001:] I will send you a link to check this on your own later. Yes, I will charge the card on file. [speaker002:] Ok Thanks Enjoy the beautiful day [speaker001:] All done, have a nice day. [speaker001:] hello, how can i help you [speaker002:] What is cost of overnight shipping? [speaker001:] I will happily help you with that question. Overnight shipping is based on weight. Under 5 lbs is 39.99 under 10 lbs is 54.99 and over 10 lbs is 69,99. Do you need any more help. [speaker002:] no [speaker001:] have a great day [speaker001:] Hello, how can I help you? [speaker002:] I want to check my account for information on an order. However, I forgot my username, so I can't access my account. Can you help? [speaker001:] Yes, I can help. Can I have your name please [speaker002:] Crystal Minh [speaker001:] Thank you, can I have your zip code and phone number? [speaker002:] zip code is 30576. Phone number is 476-7976 [speaker001:] Thank you, your username is Cminh1 What else can I help you with? [speaker002:] OK. Can you hold on a minute and let me try this and make sure it is correct? [speaker001:] Of course, let me know [speaker002:] OK. I just logged into my account, and it is not correct. I still can't access my account. [speaker001:] Okay, I am sorry, there is nothing else I can do at this time. I will notify my team and they will get in touch with you. \. Is there anything else I can do? [speaker002:] No, that is all. When will I hear from them? [speaker001:] I am sure they will contact you within 48 hours. [speaker001:] Hi, I just got a notice that my item was out for delivery, but it said it was a shirt ad not the Calvin Klein jacket I ordered. [speaker002:] I can look into that for you. Can you give me your full name, account ID, and order ID? [speaker001:] Alessandro Phoenix Account ID: GFLQRYJPUB Order ID: 6767133822 [speaker002:] Thank you, Alessandro. What is the shipping status of the order? [speaker001:] Out for Delivery [speaker002:] Oh I'm sorry. You already said that. [speaker001:] I just want to make sure the right thing is being delivered. [speaker002:] It looks like there was a mistake with your order and the wrong item is int he package. Since it's out for delivery, we can't do anything until it arrives. Once it arrives, you can contact us again and we can generate a return for you. I'm very sorry for the inconvenience. [speaker001:] Okay, that's what I was afraid of. [speaker002:] Let us know when it gets there and we will be happy to get it resolved. Is there anything else I can help you with? [speaker001:] No, that was all. Thank you! [speaker002:] You're welcome! have a great day. [speaker001:] Hello how can i help you [speaker002:] Hi, I'm considering subscribing to your service, but first I'd like to know what happens if I make a late payment. [speaker001:] Id be happy to help with that. You will be charged a late payment the fee will be 2$ a day each day past the due date. If you are gold or silver you will have a 5 day grace period each month [speaker002:] Okay, that seems reasonable. Thanks for your help. [speaker001:] Is that all you need [speaker002:] Yes. Have a good day! [speaker001:] Have a great day! [speaker001:] Welcome to AcmeBrands, how may I help you? [speaker002:] Hi, I'm trying to check my account but I lost my phone recently and I can't get into my account because I need to reset the two-factor authentication [speaker001:] OK, I can help you with that. Can I get your full name or account ID? [speaker002:] Joyce Wu [speaker001:] OK, Joyce, can I get your email address, as well? [speaker002:] jw284369@email.com [speaker001:] OK, I will send the reset code to your email right now. [speaker002:] Thank you [speaker001:] We also ask all customers to follow best security practices. So I will also send a link to our page on best pracitces. [speaker002:] Ok thanks [speaker001:] Is there anything else you need today? [speaker002:] No, thanks for your help [speaker001:] Great! Have a great day, Joyce. [speaker001:] Hello. How can i help you today? [speaker002:] Hi! I was planning out my Fall wardrobe early to try and save my money up. When does the collection drop? [speaker001:] Let's find out together! The fall collection comes out on october 3rd all collections come out the third day of the first month of the season [speaker002:] Oh that's great. That gives me plenty of time to save up! I just love your clothes so much. [speaker001:] No problem! Is there anything else I can do for you today? [speaker001:] Hello [speaker002:] Hello, I would like to remove an item from my order as we decided we did not like it [speaker001:] Alright Whats your name and account number? [speaker002:] Albert Sanders G88JTYIJZQ [speaker001:] Alright and could I now just get your order ID? [speaker002:] 3350562053 [speaker001:] Thanks. Has the order already shipped? [speaker002:] Yes it is out for delivery [speaker001:] And what level membership do you have? [speaker002:] gold [speaker001:] Thanks. I can offer a refund right now and you can return the item when it ships to you [speaker002:] Ok great thanks [speaker001:] When the item arrives call customer service to get a shipping label printed and they will take care of you from there. [speaker002:] Ok awesome [speaker001:] And finally how much was the item being returned? [speaker002:] $64 [speaker001:] Alright, I just initiated the refund of $64 back to your account. Is there anything else I could do for you today? [speaker002:] Thanks that is all [speaker001:] Awesome! Have a great night. [speaker001:] Hello [speaker002:] Hello, how can I help you today? [speaker001:] I want to check the status of my account [speaker002:] What is it you'd like to check? [speaker001:] A premium subscription was added to it even though I didn't want it [speaker002:] Okay, can I have your full name? [speaker001:] Norman Bouchard [speaker002:] And how did you find out about this? [speaker001:] Well I just heard some news about it. [speaker002:] Okay no worries. [speaker001:] It happened to a lot of people and I was one of them! [speaker002:] Let me check the system and see what the issue is. Okay yeah, I see the charge on your account and we'll gladly refund it and remove the service. [speaker001:] Okay that sounds good, thank you. Thanks! That's all I needed today [speaker002:] Okay the service has been removed and you've been refunded the $40 Is there anything else? [speaker001:] Nope, all good [speaker002:] Well then have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] Hello I would like to know more about a pair of pants the brand is Guess but I would like to know the materiasl materials* and sizes available [speaker001:] The standard length is 36 inches on the inseam. The outseam is 42 inches. Our jeans are available for tailoring for a more exact fit. [speaker002:] ok what about the materials of the jeans [speaker001:] They are denim jeans but come in many colors other than traditional blue and we carry many dark and light fades. [speaker002:] ok sounds great I guess I will make the purchase then They seem high quality [speaker001:] Are there other questions I can answer for you today? [speaker002:] just wanted to be sure no that would be all thank you [speaker001:] Have a great day. [speaker001:] Thanks for contacting AcmeBrands! How can I help today? [speaker002:] Hi I can't afford my membership this month. I'm writing to request an extension [speaker001:] I'll be happy to check for you. What is your full name, please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. And for verification, can you please also send me your order ID and account ID? [speaker002:] Account ID: RRWVHSMZIT Order ID: 2858101496 [speaker001:] Thank you. And what is your membership level? [speaker002:] Guest [speaker001:] Thank you. Unfortunately, Crystal, I am unable to offer an extension for your membership type. I apologize for the inconvenience. [speaker002:] I really need this. This is unfair I'm a great member of your service. I need to speak to a manager. You don't want to lose my business [speaker001:] I understand. If you can give me your phone number, I will have my manager call you at their earliest convenience. [speaker002:] 996-0969 [speaker001:] They have more authority than I do, so they have a better chance at helping you out. [speaker002:] Ok [speaker001:] I've put in your information and notified my manager. You can expect a call soon! For now, is there anything else that I can help you with? [speaker002:] No that's all [speaker001:] Okay, have a good day, Crystal! [speaker001:] Hey Can you help me? [speaker002:] Hi Of course I can help you What is the issue [speaker001:] I ordered this amazing Tommy Hilfiger shirt from your site. It looks so cool. But I ordered an XS by mistake. I actually am a large. I need to return the shirt It's your $64 tommy hilfiger shirt [speaker002:] I am sorry for the inconvenience [speaker001:] it's my fault you don't need to apologize i just clicked the wrong button, you know? [speaker002:] Can I get your full name or account id [speaker001:] Alessandro Phoenix [speaker002:] Now I need to validate your purchase [speaker001:] okay [speaker002:] Give me your username, email and order id [speaker001:] alessandrophoenix377 alessandrophoenix377@email.com 0679599923 [speaker002:] Validated What is you membership level? [speaker001:] I'm a guest [speaker002:] okay What is the purchase date? [speaker001:] I bought the shirt on March 29th [speaker002:] Or do you have the receipt with you? [speaker001:] Yes But I threw out the packaging sorry [speaker002:] You are eligible. You can make a return [speaker001:] okay great [speaker002:] I need your full address [speaker001:] 8067 Woodshore St Raleigh, CA 5093 [speaker002:] Complete the zip code [speaker001:] oh sorry 50931 [speaker002:] Good. How would you like to process the return? By mail, In store or Drop off center? [speaker001:] I can return it in the store [speaker002:] All completed [speaker001:] so how do I return it? [speaker002:] I have initiated the return process [speaker001:] I wait for the label, and then once it comes, do I bring the shirt to the store? [speaker002:] yes you will [speaker001:] okay i can do that thanks for your help [speaker002:] The return process should be easy from there You are welcome Would this be all for today? [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I just bought a Calvin Klein jacket and I was wondering how often I should wash it? [speaker001:] Sure, I can answer that for you. Give me one moment please. [speaker002:] okay, thanks [speaker001:] We recommend that you wash your Calvin Klein jacket depending on how often you wear it. If you wear it regularly, we suggest washing it at least twice per season. If you wear it not too frequently, once a season should be enough. [speaker002:] Okay, thank you for the info. That was all I needed today. [speaker001:] Is there anything else I can help you with today? [speaker002:] no, have a good day [speaker001:] Thank you. Have a great day! [speaker001:] Hi, thank you for shopping with us today! How can I help you? [speaker002:] Hi, I need to return an item due to it being the wrong size, thanks. [speaker001:] Ok, I can help get that started for you! First, I will need your name, username, email address, and the order ID number please. [speaker002:] Joyce Wu Username: joycew37 joycew37@email.com Order ID: 0658648801 [speaker001:] Thank you. Also, what is your membership level? [speaker002:] bronze [speaker001:] Was the purchase made within the last 30 days? If not, is it in the original packaging or do you still have the receipt? [speaker002:] No, not within 30 days but yes to the rest. [speaker001:] Ok, perfect! Can I please have your address in order to create a shipping label? [speaker002:] 2160 Woodshore St Baltimore, TX 68873 [speaker001:] And would you like to return in store, by mail, or at a drop off center? [speaker002:] I can return in store [speaker001:] Great! That order should be all set for you to return now. Is there anything else I can do for you today? [speaker002:] No, thank you for your help! [speaker001:] You're welcome, have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hello, I would like to know if there is a design in the Michael Kors jeans with ripped holes in them [speaker001:] Currently we only have the style with the artistic rips and holes. We do change out the styles once a year or so, and new stuff does pop up so take a look at your options and keep an eye on the website. Did you have any other questions for me? [speaker002:] Thanks, that is all [speaker001:] No problem, have a great day. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I was thinking about purchasing the Guess jacket, but I wanted to know if it shrinks when you wash it. [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] My name is Joseph Banter. [speaker001:] Thank you, Joseph. Good news! Our Guess jacket is made of high-quality fabric that is not prone to shrinking. We recommend caution when drying your jacket, however. [speaker002:] Wonderful, thank you!! [speaker001:] Line drying, or using low heat setting on your dryer, is your best option. Is there anything more I may help you with today? [speaker002:] Great, thank you. And no, that was all! [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] hello, how may i help you today? [speaker002:] Hi! I lost my phone and thus can't use my two-factor authentication. [speaker001:] if i understand correctly, yo uneed help resetting your two factor today? [speaker002:] If that means I can acess it via my email or something? Or just deactivate it for now? [speaker001:] i can help get it reset so you are able to log in, no problem! first i just need your full name and account id to pull up your account [speaker002:] Joseph Banter 829331 [speaker001:] i will also need the email adress associated with the account, so i can send the reset code to you [speaker002:] I don't remember the email I used. [speaker001:] we have two options then firstly, do you know your pin code? for your account [speaker002:] 829331 [speaker001:] i have sent a reset code to the email we have on file for your account, i am also sending a link with best security practices going forward. is there anything else i can help you with today? [speaker002:] no thanks [speaker001:] have a good one! [speaker001:] How may I help you? are you there? [speaker002:] Hi I'm trying to add something to my cart but it won't update Hello? [speaker001:] yes i can assist you with your cart not updating today, may i have your name please? [speaker002:] Alessandro Phoenix [speaker001:] I have some troubleshooting steps we can go through, when you are ready Alessandro first, try to refresh the page and add the item again [speaker002:] Hmm that didn't work [speaker001:] ok, now look at the item page, does it say out of stock somewhere toward the bottom left of the page [speaker002:] no it's in stock [speaker001:] ok, now try logging out, then back into your account, and adding the item [speaker002:] ok that worked thank you [speaker001:] Great! Is there anything else I can assist you with? [speaker002:] that's all [speaker001:] Have a nice day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I am trying to add a jacket to my cart but it doesn't seem to be working [speaker001:] Let me help you with that. Is the rest of the website working correctly? [speaker002:] It seems to be [speaker001:] Ok. Can you refresh the page and try adding it to the cart again? [speaker002:] Still not working [speaker001:] Can you log out and then log back in, and try to add to the cart again? [speaker002:] Ok that seemed to work [speaker001:] That is great Can I help you with anything else? [speaker002:] I don't think so [speaker001:] Have a good day. [speaker001:] Hello, how may I help you? [speaker002:] Hi I would like to know more about Calvin Klein boots as I am thinking of buying them [speaker001:] Sure, I can help. Could I get your full name, please? [speaker002:] Rodriguez Domingo [speaker001:] Thanks, Rodriguez. What kind of question did you have about the boots? [speaker002:] I would like to know how do I can remove a paint stain from the shoes. [speaker001:] First brush off any loose paint then use a rough brush to flake the paint off. Wet it with soapy water and then scrape off the wet paint. Rub it with detergent and then put nail polish remover on it. The stain should be gone. Is there anything else I can do for you? [speaker002:] No but thank yo [speaker001:] Havea good day! [speaker001:] Hello, how may I help you today? [speaker002:] I got charged for a guess shirt but I never bought it. [speaker001:] You are wanting to dispute this purchase since it was never made? [speaker002:] Yes, please [speaker001:] I will need your full name or account ID. [speaker002:] Joyce Wu [speaker001:] Now I will need your username, email, and order ID. [speaker002:] my username is joycew53 My email is joycew53@email.com The order id is 2611979303 [speaker001:] Will you please tell me your membership level. [speaker002:] gold [speaker001:] Thank you. Our system says that this was not a company error, however since we value our repeat customers so much, I can go ahead and give you the credit. [speaker002:] Well, I never ordered the shirt so there must have been an error somewhere. Thanks though [speaker001:] Will that be all for today? [speaker002:] Yes, that's all I needed. [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi there, I signed up for the premium subscription but it seems that I had been charged twice for it Could you please help me very and removed the extra charge? [speaker001:] Okay, let me see what I can do to help you with that. Can I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] And your account and order ID's? [speaker002:] Account ID: J8KHLRETLN Order ID: 4481876492 [speaker001:] Okay and what's your membership level [speaker002:] Bronze [speaker001:] Okay, let me check in the system [speaker002:] thnx [speaker001:] Okay, how much is the extra charge? [speaker002:] $25 [speaker001:] So your normal bill is $25 and you were charged $50? [speaker002:] yes [speaker001:] Okay the amount should be refunded to you ASAP. Is there anything else I can do for you? [speaker002:] thank you no that'll be it [speaker001:] Then have a nice day! [speaker001:] Hello. How may I assist you today? [speaker002:] Hi, I was supposed to receive a refund of a subscription, but I don't see the credit? Thanks [speaker001:] What's your name? [speaker002:] Chloe Zhang [speaker001:] Thanks Chloe. Just a minute please. Yes, it does appear to not be added to your account yet. How much was the refund for? [speaker002:] $40 [speaker001:] Your code is P7SXV and it should add it back into your account. [speaker002:] Thank you! [speaker001:] Is there anything else I can help you with today? [speaker002:] No, thanks [speaker001:] Wonderful. Thank you for reaching out. Have a good day. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] how long does premium membership last? [speaker001:] I can find that information for you. Can I have your name please? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman. Let me pull up that information for you. [speaker002:] ok [speaker001:] Your membership lasts for the entirety of the calendar year when you receive it and then the next full calendar year. It is calculated on the first of the month. For example... If you spend $501 on June 15th, you will be a bronze member starting July 1st. It will last until December 31st and then into the following year. Can I help you with any other information? [speaker002:] ok. i just wanted to know about how long it lasts since i was thinking about buying stuff. thank you and that is all [speaker001:] Thank you and have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] This is a little embarrassing. [speaker001:] I'm all ears [speaker002:] But my credit card keeps getting declined. [speaker001:] Oh I can help you with that. [speaker002:] I hope so, it's my daughter's birthday coming up. [speaker001:] Can you please try entering it one more time for me to see if it works. [speaker002:] just a sec Still nothing. Is there anything else we can do? [speaker001:] Now try logging out, and logging back in to see if that works [speaker002:] hold on i'm out and now I'm back in and...nope! [speaker001:] Now this may seem silly, but can you double check the expiration date on your credit card You'd be surprised how common that is. [speaker002:] OMG! I'm so stupid, can we forget this ever happened. [speaker001:] No worries. Already forgotten. [speaker002:] I appreciate that. [speaker001:] Is there anything else I can help you with today? [speaker002:] that's all. maybe I need to stop day drinking. [speaker001:] I hope your daughter has a great birthday! [speaker002:] me too! [speaker001:] Ha! Enjoy your day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello [speaker001:] Hello [speaker002:] I believe I have been charged too much for shipping, can you check on that? [speaker001:] Sure Could I have your full name or account id? [speaker002:] The name is Alessandro Phoenix [speaker001:] Did you get an email and your shipping cost is too high? [speaker002:] Yes it was, I would like to get a refund on that if possible [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] aphoenix715, aphoenix715@email.com,3931780892 [speaker001:] Thank you [speaker002:] No problem [speaker001:] Could you tell the status of your delivery? [speaker002:] It shows out for delivery [speaker001:] Since your package is out for delivery, I cannot change anything for the delivery. I can give you part of the shipping fee back. [speaker002:] That will be fine, I appreciate that [speaker001:] Can I help you with anything else? [speaker002:] That is all, thank you, have a good day [speaker001:] Have a good day. [speaker001:] Hello. How can I help you today? [speaker002:] Hi, I have a problem, every time I find the perfect item it's always out of stock. [speaker001:] Oh Im sorry to hear that. Was it a particular item? [speaker002:] It's very unnerving. I spend time shopping and the item isn't available. Particularly a Michael Kors Jacket, the 94$ one. [speaker001:] May I have your name please? I will let the purchasing department know [speaker002:] Joyce Wu [speaker001:] Ok Joyce I notified the purchasing department. [speaker002:] Ok, sure, I just wanted to let you know. Goodbye. [speaker001:] We can back order this jacket also. [speaker002:] Nah, I'll see if someone else has it, bye. [speaker001:] Ok bye. [speaker001:] Hello, how can I help you today? [speaker002:] Hi there, I'd like to make a complaint. All of the items I need seem to always be out of stock [speaker001:] Sorry about that. May I have your full name please? [speaker002:] Sure...it's Joyce Wu, if that will help you keep active stock on the website [speaker001:] Thanks Joyce. I will write up a report and let the Purchasing Department know about this, so they can do a better job. [speaker002:] Ok, that is a good start I guess [speaker001:] Great. Is there anything else that I can help you with? [speaker002:] That's all, hoping for more stock soon thanks... [speaker001:] Have a nice day! [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] hI I want to return michael kors jacket that I bought it doesn't fit [speaker001:] Absolutely Let me help you with that What's your full name? [speaker002:] Albert Sanders [speaker001:] And what is your account ID and Order ID? [speaker002:] Order ID: 2912302544 I don't know my account [speaker001:] okay one moment please What is your username and email? [speaker002:] albertsanders104@email.com albertsanders104 [speaker001:] Thank you How would you like the refund sent to you Albert? And what level of membership do you have? [speaker002:] hm gold [speaker001:] okay one moment [speaker002:] transferred to my bank account [speaker001:] okay Could I get your full address for the return label please? [speaker002:] ok 6246 2nd Ave San Mateo, WA 29664 [speaker001:] And how would you like to process the shipment? By mail, in store, or at drop off center? [speaker002:] in store [speaker001:] okay no problem. The return has been initiated. Is there anything else I could do for you today? [speaker002:] No, thanks [speaker001:] Awesome, have a great day! [speaker001:] Hi, how can I help you today? [speaker002:] Hi. I ordered these amazing jeans for my best friend but I choose the wrong size by mistake Can you help me return them? [speaker001:] I understand, let me check on that for you. [speaker002:] Great [speaker001:] Okay, so you wanted a refund on the jeans because of the size, right? [speaker002:] Yes It's the wrong size [speaker001:] Could I get your name or account ID? [speaker002:] my friend can't wear them Chloe Zhang [speaker001:] Can I have your username, email address and order ID please? [speaker002:] Okay chloezhang149@email.com chloezhang149 5211057171 [speaker001:] Thank you. [speaker002:] Sure. I just want to return these jeans [speaker001:] What kind of refund method would you prefer? [speaker002:] Ummm I can drop them off at the store There's a store right by my house And if you can credit the money back to my PayPal that would be great [speaker001:] Perhaps we could refund to your credit card? [speaker002:] well i paid by paypal but I guess that's fine. As long as I get my money back I don't care how I get it! [speaker001:] Okay! Could I have your account ID please? [speaker002:] It's 203837327 [speaker001:] What is the dollar amount you wish to refund? [speaker002:] $49 [speaker001:] I've credited your card with this refund. Can I help with anything else today? [speaker002:] So can I bring the jeans to your store to return them? [speaker001:] Gold members are are allowed unlimited returns, Silver only for purchases in the last six months, Bronze the last ninety days. All others must must return within thirty days. Can I help with anything else? [speaker002:] Okay I am gold so I think I'm okay So can I bring the jeans to the store to return them? [speaker001:] Yes, that should be fine. [speaker002:] okay great that's all i needed thanks for your help [speaker001:] Have a nice day. [speaker001:] Hi. My name is Norman Bouchard. I am trying to use a promo code on these Guess jeans for $79, but it keeps saying invalid. Can you help? [speaker002:] Hello, what can I do for you? Sure, I can look into that for you. When was the promo code issued? [speaker001:] I received the code 9 days ago. [speaker002:] Promo codes are only valid for 7 days, so that is why it is not working. [speaker001:] Ok. Since I am a gold member, could I get the discount anyways? [speaker002:] Sure, I can give you a new promo code. 9XBVJ [speaker001:] Great thank you! [speaker002:] Don't forget to use it within 7 days [speaker001:] Ok [speaker002:] Have a good day! [speaker001:] Hi, how may I help you? [speaker002:] Hi! I want to by this shirt for my niece. How much is gift wrapping? [speaker001:] A fixed price of 4.99 per item. But it may depend if the item is over-sized, which a shirt wouldn't be. [speaker002:] Great thank you [speaker001:] Anything else? [speaker002:] no thank you [speaker001:] Have a great day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hello, can you tell me when the spring collection is going to be released? [speaker001:] Sure, I can help you with promotional dates, but first, could you provide me with your name? [speaker002:] Chloe Zhang [speaker001:] Give me one moment while I find that information for you, Chloe. Our seasonal collection is on the 3rd day of month for each season. For spring, that would be April 3rd. [speaker002:] Awesome, thanks. [speaker001:] You're welcome. Can I help you with anything else? [speaker002:] Nope [speaker001:] Great! I hope you enjoy your day! [speaker001:] hi [speaker002:] Thank you for contacting AcmeBrands, how can I help you today? [speaker001:] I would like to find out the cost of having an item gift wrapped [speaker002:] Absolutely, one moment please and I will get that information for you. Gift wrapping is $4.99 per item, but may vary if the item is oversized. We can also add up to 300 characters with any gift-wrapped purchase, you just need to specify a separate message for each gift-wrapped item. [speaker001:] that's cool [speaker002:] Is there anything else I can help you with today? [speaker001:] no that's all [speaker002:] Great, thank you and have a wonderful day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello I am inquiring about the Tommy Hilfiger jeans [speaker001:] Sure, no problem. What would you like to know about Tommy Hilfiger jeans? [speaker002:] I wanted to know what types of fit s you carry [speaker001:] Can you please be more specific? Would you like to know the leg length, sizes, or designs? [speaker002:] Are the jeans slim fitting, skinny, super skinny, boot cut You lnow? know*** [speaker001:] We carry a variety of fits but some may not be available due to limited stock. Is there anything else I can help you with today? [speaker002:] Yes what do you have available in a size small [speaker001:] These Tommy Hilfiger jeans come in a variety of sizes, including small, with a standard length of 36 inch inseam. Please check our website to see if small sizes are available. [speaker002:] Ok are there any other shades of color [speaker001:] If the size is not available, we are currently out of stock. Yes, these jeans come in a wide range of colors, including deep sea, indigo, equinox, indie blue, sky blue, dirt brown, quartz stone, and jet back. Some may be out of stock and they are usually refilled every month. [speaker002:] Ok thank you for the information [speaker001:] No problem. Is there anything else I can help you with today? [speaker002:] Are there any coupons out. The price is a little high [speaker001:] No. We do not have any coupons available. I am sorry. Is there anything else I can help you with today? [speaker002:] No thank you for your help [speaker001:] Thank you. Have a great day! [speaker001:] Hello, [speaker002:] Hi, thanks for choosing AcmeBrands! What can I do for you? [speaker001:] I think I got a wrong email [speaker002:] Okay, in what way? [speaker001:] I ordered just one item, but it says two [speaker002:] Ah, okay. I'll check on that for you. Can I have your full name, please? I need to pull up your account. [speaker001:] My name is Rodriguez Domingo [speaker002:] Thank you. While I pull that up, can you please send me your account ID and order ID, so that I can verify your identity? [speaker001:] acc id is CENOWMTLYS and the order id is 6737740586 [speaker002:] Thank you. Let me take a look at what happened. [speaker001:] Sure [speaker002:] Good news! This was just a small technical error. The system has told me that, though you received an email that said you ordered 2, you did indeed only order 1. You will only be charged for one, and will only receive one. Is there anything else that I can help you with today? [speaker001:] That's great to know. I'm all set then [speaker002:] Great, have a nice day, and sorry for the inconvenience! [speaker001:] Hi how can I help you [speaker002:] Hi, I'm upset that an item is out of stock [speaker001:] OK let me look into it [speaker002:] ok. [speaker001:] What is your full name [speaker002:] Joseph Banter [speaker001:] What is the out of stock item [speaker002:] Guess Boots $79 [speaker001:] Yes I see those are currently out of stock. I have sent a report to the purchasing department so that they can reorder. [speaker002:] ok thanks [speaker001:] Anything else? [speaker002:] Can I get the boots delivered when they are in stock [speaker001:] Yes Is that everything for today? [speaker002:] Yes So they will be delivered to me? [speaker001:] You will have to place the order when they are restocked, then they will be delivered [speaker002:] oh ok that's all [speaker001:] OK, have a nice day [speaker001:] Thanks for shopping with AcmeBrands! How may I help you? [speaker002:] I had a question about your michael kors boots. [speaker001:] What would you like to know? [speaker002:] I was wondering if there was a way to remove gum from the sole of the boot? [speaker001:] Yes! You will need peanut butter and a butter knife. Spread some peanut butter on the gum and let it sit for 10 or 15 minutes, long enough for it to gel with the peanut butter. [speaker002:] awe! okay thanks! [speaker001:] Once they are combined, scrape the gum off, then clean the boot with soap and water to remove any remaining peanut butter or gum. Is there anything else you need to know? [speaker002:] no thats it. [speaker001:] Okay. Have a great day! [speaker001:] hello [speaker002:] Hi. My name is Norman Bouchard. My Order ID is 0885600683. I was wondering what my shipping status is because I am still waiting for my item to be delivered. I have been waiting for 9 days. [speaker001:] Sorry about the delay. I need to validate your purchase Give me your username, email and order id [speaker002:] I already gave you the Order ID. My username is normanbouchard849, and my email is normanbouchard849@email.com. [speaker001:] Successful Since you've been waiting for more than 7 days. I would place a new order for you [speaker002:] Ok [speaker001:] I need your full address to place a new order for you [speaker002:] 8831 Woodshore St, Newark, TX 36489 [speaker001:] What is the brand and type of your product [speaker002:] Calvin Klein boots for $84, Tommy Hilfiger jacket for $74, and Guess jeans for $59. Can I also have a discount for the inconvenience? [speaker001:] Sorry but I can't offer you a discount Order placed You should get your items within the next 7 days [speaker002:] Ok [speaker001:] Would this be all for today? [speaker001:] How may I help you? [speaker002:] Hi I would like to check the status of my order It seems the payment method is wrong [speaker001:] Alright, let's check that. May I have your full name, account ID and order ID? [speaker002:] Alessandro Phoenix tzusl472y9 1225304645 [speaker001:] What is the shipping status of your order? [speaker002:] in transit [speaker001:] What is the new desired method? [speaker002:] my card on file [speaker001:] If your method was wrong wouldn't the card on file be wrong? [speaker002:] no my debit card was used I want to use my credit card [speaker001:] It has been fixed, anything else for you today? [speaker002:] no that was all thank you [speaker001:] Have a good one! [speaker001:] Hi! How can I help you today [speaker002:] Hi, I was charged for an order that I never made. I need to get this corrected. [speaker001:] Sure, I can help you with that. I just need your full name, username, email address, and order ID, please. [speaker002:] My name is Sanya Afzal My username is sanyaafzal775 My email is sanyaafzal775@email.com And the order ID is 2496450182 [speaker001:] Okay, it looks like this was an error and I am crediting your account immediately. I'm sorry for the inconvenience. Okay, you've been refunded. Is there anything else I can help you with today? [speaker002:] Do you know how the order got into my account? [speaker001:] I do not. I can escalate this to our security team to look into. They'll be contacting you in the next business day. [speaker002:] Okay, thank you. I don't need anything else. [speaker001:] You're welcome. Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi, I need to make a formal complaint about your prices. [speaker001:] I am so sorry you are having issues with our prices. Can you explain your issue a little more [speaker002:] I've spotted a pair of boots in your store for $89 but I found out that the same boots are cheaper somewhere else. [speaker001:] I have filed your complaint. Again I am so sorry that this has happened. What happens is that prices change based on demand and we hear try to keep up with it. [speaker002:] thank you for taking care of it [speaker001:] You are welcome! Anything else I can help with today? [speaker002:] No actually, just please inform about this issue, I'm really looking forward to buy these boots when the price is right. you can write me at: nbouchard307@email.com my ID is: 4TFCQVQOUU [speaker001:] Thank you for that information. Can you also provide me with your name And an order ID if you have it [speaker002:] Norman Bouchard Order ID: 0299322764 [speaker001:] I have verified your account and noted the account so that you can be notified of the price change [speaker002:] that's wonderful [speaker001:] Anything else I can do for you today? [speaker002:] I hope to hear from you soon with good news! no that's fine now, thank you and good bye! [speaker001:] Have a great day! Good bye [speaker001:] Hi! How may I help you? [speaker002:] Hello, I'm reaching out because I returned an item and the charge on my statement has not been reversed. [speaker001:] Okay, let's fix that. May I have your username, full name, order ID and email to check? [speaker002:] Thank you. My username is sa384897, my name is Sanya Afzal, my order ID is 8826928919, and email is sa384897@email.com [speaker001:] How long have you been waiting for it to show? [speaker002:] almost 2 weeks now [speaker001:] It has been resubmitted to give you your refund, anything else today? [speaker002:] No, that is all. Thanks for your help! [speaker001:] You too! Have a good one! [speaker001:] Hi, how can I help you? [speaker002:] Hi, i was charged twice for my bronze subscription can you refund one of the charges? [speaker001:] I'm sorry to hear that. Can I please have your name? [speaker002:] Alessandro Phoenix [speaker001:] Thanks, can I also have your account number and order number? [speaker002:] PGJTZ76U41 9730349288 [speaker001:] How much do you feel you were overcharged? [speaker002:] it's the amount of the membership I was charged the same amount twice [speaker001:] What amount was that? [speaker002:] I don't have it up but I think it was around 40? Can you check your records? [speaker001:] Okay, I'm not showing that you were overcharged. [speaker002:] my bank account shows the charge twice though why would that be? [speaker001:] I'm not sure, our system isn't showing that. Have you checked with your bank? [speaker002:] I haven't tried to dispute the charge yet I can mark it as fraudulent if you won't refund the money I figured I would speak with your company first before I start an investigation [speaker001:] Can you please check with your bank and get back to us? I'm unable to issue a refund because it is showing in our system. I'm sorry. [speaker002:] Okay, I will [speaker001:] Is there anything else I can help you with? [speaker001:] Hello. How can i help you today? [speaker002:] Hi I would like to check my account status I believe I am missing $40 worth of credits.. Can you please assist? [speaker001:] Okay. [speaker002:] My credits came from a one time deal with a previous purchase. [speaker001:] so your supposed to have credits on your account but they appear to be missing? Can I get your full name please? [speaker002:] yes sanya afzal [speaker001:] Okay it looks like the credits are still there you may be experiencing a website bug not showing them [speaker002:] oh great! [speaker001:] will you log out and back in please and see if that updates it for you? [speaker002:] ok thank you for confirming sure that worked! [speaker001:] Awesome! is there anything else I can do for you today? [speaker001:] Hi. How can I help you? [speaker002:] Hello, I'm having a problem with finding a-n-y-thing in stock on your website. [speaker001:] Ok Can you tell me your name or your account ID? [speaker002:] Yeah, it's Joseph Banter [speaker001:] I tell the Purchasing Department that you can't find anything so they can get some more things in stock [speaker002:] That would be great, it's getting really frustrating because this isn't the first time. [speaker001:] Is there anything else I can do for you today? [speaker002:] No, that's all. [speaker001:] Ok, I'll end this chat now [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I forgot my username and can't get into my account. Is that something you can help with? [speaker001:] Absolutely. Can I get your name to pull the account up? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman. I just need to verify your identity quickly. Can I get your zip code and phone email address as well? [speaker002:] 93285 Phone- 966-728-8249 email nbouchard@gmail.com [speaker001:] Perfect all verified. Your username is nbouchard1 Is there anything else that I can help you with today? [speaker002:] Nope that is all. Thank you! [speaker001:] Thank you and have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi. My name is Crystal Minh. My Account ID ia AU1FHZGQMV. I was curious what the shipping status of my order is. I have not received my package yet. [speaker001:] Sure thing, let me pull up your account. Ok I have your account pulled up, could you also give me your order ID? To speed things up, I'll also need your email and username to validate the purchase, so please send me those as well. [speaker002:] My order ID is 2571194351. My email address is cm591684@email.com My username is cm591684 [speaker001:] Great thank you, it'll just be a moment. Ok, I've got everything validated in the system. Just to confirm, you would like to check on the expected delivery time, right? Have you received any emails about any issues with the delivery? [speaker002:] Yes and No [speaker001:] Ok, let me check on that. It appears the delivery is on time and will arrive on the expected delivery date sent with the original confirmation. Is there anything else I can help with? [speaker002:] no that was it thank you. [speaker001:] Great, thanks and have a nice day! [speaker001:] Hi there, how can I help you today? [speaker002:] Hello, I would like to double check the total cost of some items I ordered, there seems to be a discrepancy from an email I received. [speaker001:] Of course, I can help with that. What is your name? [speaker002:] Chloe Zhang [speaker001:] Great, thank you. What is your username? [speaker002:] cz278656 [speaker001:] Thanks. Last, can I please have your account ID and order ID? [speaker002:] TSR5UFXV7B and 8743755824 [speaker001:] Hm, those IDs aren't pulling up for me. Those are the account ID and the order ID? [speaker002:] Account ID: TSR5UFXV7B Order ID: 8743755824 [speaker001:] Got it, thanks! Just a moment. It looks like the email was not a mistake What is your membership level, please? [speaker002:] Let me check... Bronze [speaker001:] I'm sorry for the issue. As a bronze member, the extra fee stays. The calculated cost by the system is correct. Is there anything else I can help you with? [speaker002:] No I guess that is all I can do here [speaker001:] Ok again I'm sorry for the issue. Have a great day! [speaker001:] Hello how can I help today? [speaker002:] Yes i was trying to get some more information on one of your items, i was thinking about buying [speaker001:] So just some questions about a particular item? [speaker002:] yes about the Michael Kors shirt [speaker001:] What is the question about it? [speaker002:] I would like to know does it sqeeze the neck? [speaker001:] I am able to let you know that the shirt does not have a tight collar. They come in three sizes 14, 15 and 16 inch to suit your needs. Does that help? [speaker002:] yes thank you [speaker001:] Anything else I can do for you today? [speaker002:] that will be all [speaker001:] Have a great day [speaker001:] Hi, how can I help you? [speaker002:] Hi, I forgot my password. I need to check my account to see my order. Can you help me log in? [speaker001:] Sure, can I have your full name and your username? [speaker002:] Sanya Afzal I'm not sure what my username is [speaker001:] Okay, we can figure out your username too. I will need 2 of the following to verify your identity: zip codephoneemail [speaker002:] 39605 350-3464 [speaker001:] Thank you, your username is safzal1 I'll be able to generate a new password for you, but I need either your PIN or your security answer. [speaker002:] what's my security question? [speaker001:] I'm afraid I can't see it on my end, but you should have that information. [speaker002:] I think the answer's Singh [speaker001:] It worked, here is your new password: fmb58dhketk [speaker002:] great, thank you! [speaker001:] You can log into your account now. Is there anything else you need? [speaker002:] no that's it [speaker001:] Okay then, have a nice day. [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] I hope someone can help me! Every time I try to buy an item from your store, it's always out of stock! This is unacceptable, why can't I just give you my money like a normal person! [speaker001:] I'm so sorry about that, I can imagine how frustrating that is! May I ask for your full name, please? [speaker002:] My dear friend David Williams Esq. was right about this site, out-of-stock every single day Rodriguez Domingo is my name. Of the Greenwich Domingos [speaker001:] Ahhh yes, your family is very prominent society! Mr. Domingo, I will be happy to write up a report and let the Purchasing Department know about this issue. I agree that it's most untenable. [speaker002:] I should hope so! [speaker001:] I understand that it may not satisfy your displeasure entirely, but I hope that it will suffice for now. Is there anything more that I can do to meet your satisfaction? [speaker002:] I suppose it will have to do No, that appears to be all [speaker001:] I sincerely apologize for the inconvenience! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] How can I help you [speaker002:] Can you check to see how many items that are coming? I ordered one things, but my email states that I have ordered two. [speaker001:] Sure, full name please [speaker002:] Crystal Minh [speaker001:] Also account id and order id [speaker002:] My account ID is SB3HBQAB3J and my order ID is 1734808368 [speaker001:] What is the shipping status? [speaker002:] Order received [speaker001:] Great I can get that taken off your order right away How much was it? [speaker002:] Thank you! $59 [speaker001:] All done Anything else? [speaker002:] No, that is it? [speaker001:] Have a nice day [speaker001:] Hi, how may I help you? [speaker002:] Hi, I want to know what time my store closes. [speaker001:] Time may vary, but if you visit us online it's 247! Stores are usually always 8am to 11 PM. [speaker002:] Okay, thanks for that, I'll make sure to visit when I can. [speaker001:] Anything else today? [speaker002:] No that's it, you've been great. [speaker001:] Have a good one. [speaker001:] Hi! How can I help you? [speaker002:] Hi, my name's Chloe Zhang. I signed up for a premium subscription, but I don't know when the annual fee is due [speaker001:] Hi, Chloe. I can help you with that. Can I get your account ID and order ID please? [speaker002:] LUNGSOIJN6 3378870393 in that order [speaker001:] Okay, it looks like your subscription is inactive, so there is nothing due at this time. Would you like the link to look at your account details and possibly reactivate your subscription? [speaker002:] Yes, that would be good [speaker001:] I have sent the link. Do you know your username so that you can sign in? [speaker002:] Yes, I should be able to sign in with that link. [speaker001:] Okay, great. Anything else I can help you with? [speaker002:] I can probably take care of that myself, then, Thanks for your help [speaker001:] You're welcome! Have a great day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi, I would like to know if you could help me track my package because it still has not arrived. [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Thanks My name is David Williams [speaker001:] When was the package supposed to arrive? [speaker002:] It was supposed to ship 9 days ago [speaker001:] Ok Could I have your username, email address and order id to validate your purchase? [speaker002:] yes. my user name is dwilliams596, email is dwilliams596@email.com my order ID is 6715951310 [speaker001:] Thank you Since it has been longer than a week, I will need to resend the package. I will need your address. [speaker002:] Oh. okay. my address is 7683 Lincoln Ave, La Fayette, TX 40706 [speaker001:] And what did the shipment contained, the brand and type so that I can send the right items. [speaker002:] I had a pair of Calvin Klein boots and jeans, and a pair of Guess jeans [speaker001:] Thank you We will resend your order. I apologize for the delay. Can I help you with anything else? [speaker002:] Okay. When should I expect it to arrive? [speaker001:] In about a week. [speaker002:] I will keep an eye out for it. Thank you, that is all I need today [speaker001:] Have a good day. [speaker001:] Hello, welcome to customer service unit How may I be of help? [speaker002:] I need help, I want this pair of Jeans but I can't add them to my cart. [speaker001:] Sorry for the inconvenience Give me your full name or account id [speaker002:] Chloe Zhang [speaker001:] When did you make this purchase [speaker002:] I'm trying to now I said [speaker001:] Okay. I understand you You need to try the process again. Go back to the page, refresh the page and add the order to cart again [speaker002:] Alright I tried that, still isn't working [speaker001:] Now please follow this, logout of your account and login again. Have you tried it? Has the problem be resolved? [speaker002:] Now it worked! thank you [speaker001:] Would that be all for today? [speaker002:] yes [speaker001:] I wish you a great day [speaker001:] How may I help you? [speaker002:] I feel so dumb! I forgot my username Too many websites and too many usernames I guess [speaker001:] i see, you need help recovering your username, I can assist with that today may i have your full name to pull up the account [speaker002:] Sure, it'Chloe Zang [speaker001:] ok, i need 2 of 3 out of the following to verify you zip code, phone #, email address [speaker002:] zip code is 27155 email is chloez47@email.com [speaker001:] looks like you spelled your last name wrong, but I've got you [speaker002:] Oh no! How embarassing! Sorry about that [speaker001:] your username is now czhang1 is there anything else i can assist with? [speaker002:] I need to make sure I can log in Can I try that real quick? [speaker001:] go ahead [speaker002:] Yep, I'm in! I'm looking at my order right now [speaker001:] have a nice day! [speaker001:] Hello, I'm Danny. How may I help you today? [speaker002:] hi danny! I'd like to upgrade my order to overnight shipping I need to get it ASAP [speaker001:] No problem. Please give me on moment. May I get your name or Account ID. [speaker002:] Rodriguez Domingo Account ID: AGZCJPNEVB [speaker001:] All right, Rodriguez. It sounds like you want to manage your order. [speaker002:] yes [speaker001:] May I have your order ID as well. [speaker002:] I would like to upgrade my shipping I need to get it ASAP Order ID: 0153426910 [speaker001:] What is the shipping status of the order? [speaker002:] Shipping Status: In Transit [speaker001:] I'm afraid it's not possible to upgrade your order. However, the good news is that it will most likely arrive either today or tomorrow. [speaker002:] ok, okay... that's great news [speaker001:] No problem. Is there anything else I may assist you with? [speaker001:] Hello, I'm Danny from ACME. How may I assist you today? [speaker002:] Hi! Funny thing happened to me. My cart won't let me put the item. Can you help? [speaker001:] Sure, that's no problem. Is it just one item? [speaker002:] yes. A pair of jeans [speaker001:] Have you tried refreshing the page and trying to add them to the cart again? [speaker002:] Yes I did [speaker001:] Does the jeans description page say that it is out of stock. If they are, they can't be added to the cart. [speaker002:] let me see Yeah apparently it is out of stock sorry for the trouble [speaker001:] Ah, there we go. Would you like for me to find out when they will come back in stock? [speaker002:] yes please [speaker001:] What is the brand of the jeans? [speaker002:] Calvin Klein [speaker001:] Okay, so I spoke to our team and jeans are usually refilled at the beginning of every month. Is there anything else I can help you with? [speaker002:] ok thanks [speaker001:] Have a great day! Thank you for being an ACME customer. [speaker001:] Hello, How can I help you? [speaker002:] I want you check my account. But I lost the phone for two factor authentication. So I can't get into the account. [speaker001:] Okay i will be happy to help you out! Can I get your name and account Id? [speaker002:] David Williams, pin number 474378 [speaker001:] Great, Can I get your zip code, phone number and email adress? It is okay if you are missing one of those. Just need to verify your identity. [speaker002:] Zip code 87483. phone number 5300702725 [speaker001:] Now I will need your email so I can email you the reset code! [speaker002:] davidwilliams1974@gmail.com ok [speaker001:] Great, That should do it! The problem should be solved now.I will also be sending a link to your email to help you practice better security! Do you need anything else? [speaker002:] no [speaker001:] Okay, Have a great day! [speaker001:] Thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hi! I did a return a few days ago but it's not showing the charge as reversed on my billing statement. [speaker001:] OK, so are you needing the status of your refund? [speaker002:] yes, why is it not showing up on my billing statement? [speaker001:] Let me take a look into this for you. First can I have your full name and account ID please? [speaker002:] yes, it's Joseph Banter and I don't have my account id. [speaker001:] Can I have your username, email address, and order ID? [speaker002:] my username is josephbanter213, email is josephbanter213@email.com and order id is 6783288152 [speaker001:] Thank you how many days has it been since you returned your item? [speaker002:] like 3 [speaker001:] Thank you, can you confirm your membership level please? [speaker002:] um, it's guest [speaker001:] Sometimes refunds can take up to 7 days to be posted to your account. At this time, I am not able to expedite that timeline, however if you still have not received your refund in 7 days please do not hesitate to reach back out to us. Is there anything else I can help you with today? [speaker002:] ok, great thank you! i was just a little worried but I feel better now. Nope that's it. [speaker001:] Thank you, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I need to know a little more about this Tommy Hilfiger shirt Does it shrink after washing? [speaker001:] Sure, no problem. Please give me a moment to look up that information for you. Washing this shirt in hot water, or drying using hot air, may cause the shirt to shrink. We strongly suggest that you use cold water to wash your shirt. [speaker002:] Thank you for that information That is all I needed to know [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] NO thank you [speaker001:] Thank you. Have a great day! [speaker001:] Hello. How can I help you today? [speaker002:] I lost my phone and now have a new number so the two-factor authentication will not work. [speaker001:] Gotcha. What's your name? [speaker002:] Joyce Wu [speaker001:] What's your email address Joyce? [speaker002:] jw944412@email.com [speaker001:] I'm sending an email about how to reset it. I will also send an email with our suggestions for best practices for the security of your account. Can I help with anything else today? [speaker002:] no, thanks a lot [speaker001:] Great. Have a wonderful day! [speaker001:] hello [speaker002:] Hello, what can I do for you today? [speaker001:] i'd like to make a purchase, but i can't because for some reason, my card keeps getting declined any ideas why? [speaker002:] Okay, let me see what I can do to help you? [speaker001:] ok [speaker002:] Just to be sure can you try entering your card information again? [speaker001:] yes, it's correct [speaker002:] Just have to be sure. What's the expiration date on your card? [speaker001:] oh that must be the issue. it just expired. thanks for the reminder [speaker002:] No worries, is there anything else I can help you with? [speaker001:] that's it [speaker002:] Well then have a nice day! [speaker001:] Hi, AcmeBrands customer service. How can I help? [speaker002:] Hi, I need to know if you could tell me if this jacket needs to be dry cleaned or if it can go in the washer? [speaker001:] Our jackets can be washed in a washing machine and dried in a normal dryer. The material will be just fine, although I suggest that the dryer is used on low heat. [speaker002:] Oh, good! Thanks so much for your help! [speaker001:] No problem, is there anything else you would like to know? [speaker002:] That was all. I just needed to make sure I didn't have to take it to the dry cleaners. Thanks! Goodbye [speaker001:] Okay, enjoy the rest of your day! [speaker001:] how may i be of assistance? [speaker002:] I think the payment method on my last order was wrong. Are you able to check the status? [speaker001:] i see, so you would like to change the payment method on your order, i can help with that first i need your full name and account id to pull up the account [speaker002:] Sanya Afzal [speaker001:] also i will need the order id to pull up the shipment [speaker002:] W4SJ07SBAT 9690843604 [speaker001:] thank you and what is the shipping status of the order currently? [speaker002:] I think it's out for delivery already [speaker001:] ok, i can change the payment method, however it will only apply to future orders, since it is already out for delivery would you still want to change the payment method considering this [speaker002:] Oh, okay. What is the current method on file, do you know? I wanted to use my credit card for my orders. [speaker001:] it looks like a credit card, the default payment one on the account if you had a different card, i can change it to that for the future if you like as stated earlier if not, no big deal [speaker002:] I'll have to change it myself because I don't have the number on me right now. But I appreciate your help! [speaker001:] is there anything else i can help you with? [speaker002:] No, that is all. [speaker001:] have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] My bill is showing that y'all charged me twice for my subscription. Can you please take one of the charges off? [speaker001:] I can try, could I get your full name, please? [speaker002:] Rodriguez Domingo [speaker001:] Thanks, Rodriguez. I also need your Account ID and Order ID. [speaker002:] My account ID is ESOIWFDWEP My Order ID is 5773037312 [speaker001:] Thank you. May I know your membership level? [speaker002:] Silver [speaker001:] How much were you over charged? [speaker002:] My entire subscription service fee. I got charged twice for the same thing. [speaker001:] Sorry, sir, I just need you to confirm the amount. [speaker002:] 54 [speaker001:] I'm sorry but this is a valid charge on your account and we are unable to remove it. [speaker002:] I don't think so. It's only supposed to be 54, but y'all charged me 108. I want the credit of 54, and if you can't make it happen, then I want to speak to the manager [speaker001:] I will notify our manager of this. Do you have a phone number where they may call you back to discuss this issue? [speaker002:] Yes, 227-748-2875. But I don't want to be kept waiting for over an hour. I have work to do. I'm on my lunch break now. [speaker001:] They will call you ask quickly as possible, sir. Is there anything else I can do for you today? [speaker002:] No, I just want my credit back. [speaker001:] Apologies, and have a good day. [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hey, I got a weird situation: AcmeBrands sent me an email saying that something's up with my shipping address. Can you help? [speaker001:] Let me take a look, can you give me your full name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] Thank you Rodriguez can I also have your account ID and order ID? [speaker002:] Account ID: CLLVHFBYV0 Order ID: 8792024581 [speaker001:] OK, now I need your email address and username. [speaker002:] Sure thing rdomingo056@email.com rdomingo056 [speaker001:] Thank you. Did the email indicate what may have been wrong with your shipping address? [speaker002:] I mean, it seems to think that the shipping address is inaccurate. Is that true? [speaker001:] I have double checked our system and your shipping address is correct. Everything on your order appears correct, the email you received must have been generated in error. Is there anything else I can help you with today? [speaker002:] Ahhh, alright. That's a relief! Nope that's it, thanks! [speaker001:] Thank you, have a great day! [speaker001:] Hi, what can I do for you? [speaker002:] Hi, I forgot my password but want to get into my account to check on a order [speaker001:] Okay, I can help you reset it. Can I have your name? [speaker002:] Crystal Minh [speaker001:] Can I have your username? [speaker002:] I have my phone number.. I forgot my username too 179-3327 [speaker001:] Okay I need to get that first can I have your xzip code and email address Hi are you still there? [speaker002:] 82012\ 82012 is my zipcode [speaker001:] Your username is cminh1 [speaker002:] thank you! I'll try to get into my account to look at my account [speaker001:] Hold on I still need to reset your password [speaker002:] ok thank you [speaker001:] Your new password is gujl6z7swx4 [speaker002:] perfect! [speaker001:] Is there anything else I can do for you? [speaker002:] that is all thank you [speaker001:] Have a good day! [speaker001:] Hi, I'm Danny from ACME. How may I assist you today? [speaker002:] Hi Danny. I need to make a return. [speaker001:] Sure, that's no problem. May I have your full name or Account ID, your username, email address, and Order ID. [speaker002:] sure, it's Chloe Zhang. I don't know my account id, my username is cz823340, my email is cz823340@email.com and my order id is 3447907111 the color of the boots weren't the same shade of brown that i pictured them to be [speaker001:] Oh, I'm sorry to hear that. I've pulled up your account and validated your purchase. Now I just need to verify your membership level. [speaker002:] it's silver [speaker001:] When did you purchase the boots? [speaker002:] on the 2nd of february [speaker001:] Since you purchased them within six months, your Silver memberships allows you to return it with no hassles! Now, all I need is your full address to send you a shipping label. [speaker002:] ok my full address is 9223 2nd ave monterery wa, 65514 [speaker001:] All right. How would you like to return the boots? By mail, in one of our stores, or via a drop off location? [speaker002:] mail will work [speaker001:] Okay, you should be able to print your shipping label and return the boots. Is there anything else I can assist you with? [speaker002:] nope that's it [speaker001:] Have a great day! Thank you for being an ACME customer. [speaker001:] hi [speaker002:] Hi, how may I help you? [speaker001:] I would like to access my account to check an order but unfortunately, I've forgotten my username [speaker002:] okay I can help with that Can I have your full name or Account ID please? [speaker001:] I don't have that Sanya Afzal [speaker002:] you don't know your Name? [speaker001:] Not that, I mean't my ID [speaker002:] okay I see now thank you. I will just need to get a few pieces of info to verify your identity. They are simple though Do you have your Zipcode and Phone number available? [speaker001:] 54108 [speaker002:] I can also use an email address [speaker001:] 780-7029 sa449828@email.com [speaker002:] those worked, thank you! [speaker001:] thanks [speaker002:] you're welcome. Here is your Username: safzal1 That should work now [speaker001:] thanks so much [speaker002:] You're welcome Can i help with anything else? [speaker001:] can you also help check the status of my order [speaker002:] yes [speaker001:] okay please do [speaker002:] what do you want to know about your order? [speaker001:] has it shipped? [speaker002:] ok, one moment [speaker001:] ok [speaker002:] did you receive an email about your order? [speaker001:] not yet [speaker002:] Do you have your order ID? [speaker001:] Hello, and how may I help you today? [speaker002:] Hello! I would like to see about requesting changing my delivery date to next week to avoid the shipping fee's for expedited shipping [speaker001:] I can help you, could I please have your full name? [speaker002:] Norman Bouchard [speaker001:] Hi, Norman. You want to downgrade your shipping to avoid higher fees, is that correct? [speaker002:] That is correct, yes [speaker001:] Okay, I will also need your account and order ID. [speaker002:] my account is VQWMIES5GN order id is 8126637489 [speaker001:] Ok, I've verified the order. Could you please tell me the shipping status? [speaker002:] It says delivered now that i check it, but i do not have the product yet [speaker001:] I'm sorry, it's too late to change the shipping speed. What level member are you? [speaker002:] I am a gold member. Seeing as how it has already shipped, i understand that it can not be changed. I am not unreasonable It would be very kind of you to take care of me in this situation, but i do not feel it is necessary to be honest.:] [speaker001:] Well we can credit back your account for the shipping fee. Is there anything else I can do today? [speaker002:] That would be amazing of you, and certainly gather all my good will That will be all, thank you very much and be safe [speaker001:] Thanks and have a great day! [speaker001:] Hello, thank you for reaching out to us today. How can I help you? [speaker002:] I need to cancel an order. [speaker001:] I'm sorry to hear that oyu need to cancel an order but I'll do my best to help. Can I have your first and last name please? [speaker002:] Joyce Wu [speaker001:] Thank you so much Joyce. Can I also have your account ID and order ID? [speaker002:] account TG3JKT8H3Y the order is 3421076074 [speaker001:] Alright thank you. What is the shipping status of the order? [speaker002:] In Transit I didn't realize that I ordered the wrong size. Sorry! [speaker001:] Not a problem. Can I have your membership level as well? [speaker002:] gold [speaker001:] Alright thank you. As a gold member I can offer the refund immediately. Otherwise we would need to wait until the item arrived and request a return [speaker002:] Thanks. I appreciate that. So, you will process the refund? [speaker001:] Do you have the price of the item available? Yes, I'll be doing that next. [speaker002:] The first item is $99, Calvin Klein boots And also the Guess Boots for $54 [speaker001:] Alright you're all set. Was there anything else I could help you with today? [speaker002:] I am very grateful. No, that is all for today, thanks! [speaker001:] Be sure to call us back when the item Arrives so we can get a shipping label set up for you. [speaker002:] Wil do! [speaker001:] I hope you have a great day and thank you for shopping with us! [speaker001:] Thanks for contacting us today! How can I help you? [speaker002:] I want to check the payment of my order. I think it processed the wrong card [speaker001:] Okay, I'll take a look for you. Can you please send me your full name, account ID, and order ID, so that I can pull up your account and verify your identity? [speaker002:] Rodriguez Domingo Account ID: MLMLSMCNU8 Order ID: 1305770371 [speaker001:] Got it, thanks! What is the shipping status? [speaker002:] order received [speaker001:] Okay, great, then it's not too late to change it. What is the new method of payment that you want to use? If it's a credit card or debit card, I can enter the number into the system for you. [speaker002:] sure, it's a debit 999999999999999999 [speaker001:] You're all set. This card will now be the one charged! Can I help you with anything else today? [speaker002:] thats it. thanks so much! [speaker001:] You're welcome, have a good one! [speaker001:] Good afternoon and thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi, I got a confusing email and was hoping you could help me [speaker001:] I hope I can help you better understand it, but can I first have your name? [speaker002:] Chloe Zhang [speaker001:] What was the email about that you received? [speaker002:] out for delivery, but seemed like differen items [speaker001:] Were all of the items incorrect on the order email? [speaker002:] It listed a briefcase too [speaker001:] Other than the briefcase, the other items are correct on your order? [speaker002:] yes [speaker001:] Alright, I'll see if I can adjust the order for you. Could you give me your Account ID and Order ID please, Chloe? [speaker002:] XOEOL5VIJF 5060371870 [speaker001:] Thanks you and what is the shipping status of your order? [speaker002:] out for delivery [speaker001:] I'm sorry, you've already told me that the email says it's out for delivery. What is your membership level? Are you Bronze, Silver or Gold member? [speaker002:] silver [speaker001:] Great, since you are one of our Silver members, I'll be able to refund you for the briefcase immediately. However, after the briefcase arrives, please contact our customer support again to receive a shipping label for the return. How much was the briefcase? [speaker002:] 88 [speaker001:] I've refunded the $88 to your method of payment for the briefcase. [speaker002:] thanks [speaker001:] You're welcome. Is there something else I can help you with today? [speaker002:] all set [speaker001:] I'm sorry about the mixed up order. I hope you enjoy the rest of your day. [speaker001:] Hello, thank you for contacting us today. How can I help you? [speaker002:] hi, i am trying to get into my account but i don't have my phone anymore it says i need a 2 step verification but i can't do that [speaker001:] I'm so sorry to hear that but I'm sure I'll be able to help get your 2FA reset [speaker002:] ok sounds good [speaker001:] To start can I please have your Full Name or Account ID? [speaker002:] Albert Sanders [speaker001:] Thank you Albert. I was able to pull up your account. Do you have your email address by chance? [speaker002:] abanumber5@gmail.com [speaker001:] Awesome thank you so much. I just sent you an email with instruction to reset the authentication. [speaker002:] ok sounds good [speaker001:] Also here is a link to our guidelines on security practices. [speaker002:] ok thank you [speaker001:] Was there anything else I could help you with today? [speaker002:] nope thats it [speaker001:] Thank you for shopping with us, Have a wonderful day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi I want to check on shipping status because your package was never received. I have been waiting for 9 days. [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can you please provide me with your full name, username, email address, and order ID? [speaker002:] Name: Chloe Zhang Username: cz091551 Email Address: cz091551@email.com Order ID: 8972305337 [speaker001:] Thank you. And you have been waiting for 9 days? [speaker002:] Yes I would like the order resent [speaker001:] I sincerely apologize for the delay you've experienced. I will send out a new order for you. [speaker002:] Ok great thank you [speaker001:] Can you please tell me your address? [speaker002:] 2701 Circle Drive San Mateo, TX 57966 [speaker001:] Can you please tell me the item that you ordered? [speaker002:] a Calvin Klein jacket [speaker001:] Your new order will be sent out immediately. Is there anything else I can help you with today? [speaker002:] No but thank you [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi I want to know the state of my refund because I just want to double check the status for confirmation [speaker001:] Sure, I can help get the status of your refund. Can I have your full name or account ID [speaker002:] Alessandro Phoenix [speaker001:] Thank you Alessandro, can I also have your username, email address, and order ID? [speaker002:] aphoenix713@email.com aphoenix713 Order ID: 8059312451 [speaker001:] I see that your refund is in progress. It looks like you initiated the refund online, so it will be refunded in that same manner. [speaker002:] Yeah. I did thanks [speaker001:] Is there anything else I can help with today? [speaker002:] That will be all [speaker001:] Thank you, have a great day! [speaker001:] hello [speaker002:] Hi. How can I help you? [speaker001:] so i'm looking at some boots on your website, and yesterday they were way cheaper why is that? [speaker002:] Can you tell me your name, your account ID, and an order ID? [speaker001:] Joyce Wu Account ID: NTB04HCZWN no order id, just asking about a product on the site [speaker002:] Prices change all the time because of the price algorithms [speaker001:] i would have bought them yesterday if i'd known they were going to go up in price. can you give me a discount code to make up the price difference? [speaker002:] Here is a promo code for 20% off your next purchase R35Z1 [speaker001:] cool, thank you [speaker002:] Of course Is there anything else I can do for you today? [speaker001:] that was it thanks [speaker002:] Ok, I'll end this chat now [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I would like to make sure that my subscription is still active. IS that passible? [speaker001:] I can certainly help you with that. Can you please tell me your full name or account ID? [speaker002:] My name is Joyce Wu [speaker001:] Thank you. May I also have your account ID and order ID? [speaker002:] My account ID is CFIADFLROV and my order ID is 7621529023 [speaker001:] Thank you. Please give me a moment to review your account. [speaker002:] Thanks [speaker001:] Your subscription is currently inactive and has a payment of $49 due tomorrow. [speaker002:] Can I go ahead and pay that now? [speaker001:] I will provide you with a link to your account so that you can conveniently check your subscription status in the future. [speaker002:] Great! [speaker001:] Yes, I can help you pay for your subscription. I've charged your subscription fee of $49 to your credit card on file. [speaker002:] Thank you so much!@ [speaker001:] Your subscription is now active. [speaker002:] Awesome! [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] No, that is all [speaker001:] Thank you. Have a great day! [speaker001:] hello, how may i help you today? [speaker002:] Hi I can't access my account because I forgot my username [speaker001:] do you just need your username recovered, or also your password? [speaker002:] Both if possible [speaker001:] i can assist with that today first we will start with username i will need you full name to pull up your account i will also need 2 of 3 of the following:zip code, phone number, email address [speaker002:] Name: Joyce Wu Phone Number: 271-4307 I have an actual address is that ok [speaker001:] i need either the email adress, or just the zip code [speaker002:] Zip code: 24627 [speaker001:] thank you your new username will be jwu1 did that resolve the issue, or do you also need your password recovered? [speaker002:] I need my password too thanks [speaker001:] i cannot retrieve the password, however i can generate a new one for you [speaker002:] Sure that will be fine [speaker001:] i simply need your pin number, or the answer to your security question [speaker002:] I dont have it on hand [speaker001:] you have neither your pin, or the answer to your secret question? unfortunately without one of those i cannot generate a new password due to security purposes if you are certain it is not on hand, please contact us back when you find either to reset your password. however, your new username is still jwu1 [speaker002:] Ok thank you [speaker001:] did you find either, or is there anything else i can assist with today? [speaker002:] No but thank you [speaker001:] have a good one! [speaker001:] Hello, how can i help you today [speaker002:] hi I would like to know the price of overnight shipping please I was looking at making a purchase but I needed the item asap [speaker001:] Overnight shipping is weight based pricing. 39.99 for 5 lbs or less. 54.99 for 10 lbs or less. And 69.99 for everything else. If you are shipping to alaska or hawaii it is an added 10 dollars. [speaker002:] Thank you [speaker001:] Is there anything else i can help you with? [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi I need your help with something [speaker001:] Absolutely, glad to help. What may I assist you with? [speaker002:] I spent too much money last month And I can't afford to pay for my premium subscription Can you give me an extension on the bill? I need time to save up [speaker001:] May I get your Full Name or Account ID, please? [speaker002:] Chloe Zhang [speaker001:] Thank you, Chloe. And your Account ID and most recent Order ID, please? [speaker002:] account is5PWXCN0MMH order is 9827264937 [speaker001:] What is your current Membership Level? [speaker002:] I'm a Guest [speaker001:] I'm so sorry, unfortunately Guests are not eligible for extensions. Is there anything more I may assist you with today? [speaker002:] What???? That's not fair I'm a good customer I would like to speak to a manager about this [speaker001:] I completely understand, Chloe. May I get your phone number that we can call you back on? [speaker002:] Yes 367-7885 [speaker001:] I'll be glad to have a manager call you back for further assistance. [speaker002:] Okay I will be waiting by the phone to hear from them I have a lot to say [speaker001:] Is there anything more I may help you with today? [speaker002:] No, that's it [speaker001:] I sincerely apologize for the inconvenience! Thank you for contacting AcmeBrands, and have a great day. [speaker001:] Hi how can I help you [speaker002:] Hi I'm due to get a refund but instead I want to add an item to my refund [speaker001:] You mean return an additional item for an additional refund amount? [speaker002:] Yes exactly, sorry. [speaker001:] No problem, just needed to clarify. I will help you with that. [speaker002:] ok thanks [speaker001:] What is the reason for the return and what is your membership level [speaker002:] My reason is that they're defective and my member level is Bronze [speaker001:] How long ago was the order placed and do you have the reciept? [speaker002:] It was purchased on October 26 2019 and yes I have a receipt [speaker001:] Great, you're eligible to return then. Can I get your full name, user name, email and order id [speaker002:] My full name is Joseph Banter, my username is jbanter3 and the order id is 5474843237 [speaker001:] And email please [speaker002:] jbanter3@email.com [speaker001:] Now I'll need your street address for the return label [speaker002:] 8328 2nd Ave Brighton, WA 50342 [speaker001:] And do you want to return by mail, in store or drop off center. Just let me know your preferred method of return and I will have that return label sent to your email [speaker002:] by mail [speaker001:] You're all set. Anything else today? [speaker002:] No that's it thank you [speaker001:] Have a nice day [speaker001:] Hello, how can I help you? [speaker002:] Hi I'm looking to buy a guess jacket. I would love to have my name stitched on it. Is that something your company does and how much is it? [speaker001:] Yes, we offer custom stitching One second while I look up the price. Stiching and engraving costs depend on how much text is added. Stiching costs 30 cents per character for the first 15 characters, 20 cents per character for the next 15 characters, and 10 cents per character for any additional characters. Engraving costs 40 cents per character for the first 15 characters, 25 cents per character for the next 15 charaters, and 10 cents per chaacter for any additional characters. [speaker002:] Ok. Thanks. I'll have to think about that, I have a veyr long name. Thanks for your help [speaker001:] No problem, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I would like to check the status of a recent order. I think there may have been a mistake with the shipping fee. It seems too expensive and I am not sure if a mistake was made? [speaker001:] May I have your full name or your account ID? [speaker002:] Yes, my name is Joseph Banter. [speaker001:] And may I have the account ID and order ID? [speaker002:] My account ID is KU2TR6P4TU The order number is 6480250257 [speaker001:] Ok, there does appear to have been a mistake on our part. [speaker002:] Can you fix that for me? [speaker001:] Are you a Gold or Silver member? [speaker002:] I am a guest member, but I order from here all the time. [speaker001:] What was the amount of the fee? [speaker002:] The shipping fee was $50 on products that only cost $198, so that seems excessive. [speaker001:] The fee should be removed now. My apologies for the error in our system. [speaker002:] Thank you, I appreciate your help with the issue. Will it be refunded to my card? [speaker001:] Yes although it make take a few days to process the refund. [speaker002:] Ok, thank you. [speaker001:] Is there anything else I can assist you with? [speaker002:] No that was all I needed today. [speaker001:] Have a good day. [speaker001:] Hi, how can I help you? [speaker002:] I'm starting to get concerned about an item I ordered 9 days ago that still hasn't arrived [speaker001:] Sure, I'd be happy to assist you with that. May I have your name please? [speaker002:] Chloe Zhang worried about my michael kors boots [speaker001:] Thanks, can I have your username, email address and order ID as well please? I bet, it's no fun when a delivery is delayed! [speaker002:] chloezhang337 UCNZDTPM4W chloezhang337@email.com just dunno if it was lost or I should have gotten it or what [speaker001:] you definitely should have received it by now since it's been more than a week I'll go ahead and reorder those boot for you Can I have your address please? [speaker002:] 5105 circle dr San Mateo tx 95860 [speaker001:] OK, I've gone ahead and reorder that for you sorry about the delay but you should have them shortly. Is there anything else I can help you with? [speaker002:] ok great no that was my concern for today thanks [speaker001:] you're very welcome, have a great day! [speaker001:] Thank you for contacting AcmeBrands. How can I help you? [speaker002:] I need to check the status of an order [speaker001:] Okay. Could I have your name or account ID please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you. Do you just need to know the order's shipping status? [speaker002:] The email that I received showed it is being shipped to the wrong address. Is it being shipped to 0232 Lexington Ave, Jacksonville, MI [speaker001:] I should be able to update the order for you depending on the shipping status. Do you know the shipping status? [speaker002:] It just says "Order Received" [speaker001:] Great, I'll be able to update the address for you if you wish. [speaker002:] ok [speaker001:] Can you provide me with your username, email address and order ID please? [speaker002:] alessandrophoenix598 alessandroohoenix598@email.com 5507463715 [speaker001:] Thank you. What is the address you would like to have your order shipped to? [speaker002:] 0232 Lexington Ave Jacksonville MI 79916 [speaker001:] I've update the order to ship to the correct address. I apologize for your inconvenience. I there anything else I can help you with? [speaker002:] No, that's all. Thanks. [speaker001:] You're welcome. I hope you have a great week. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello, I can't seem to access my account because I lost the phone I use for the authentication [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] My full name is David Williams [speaker001:] Could I have your email address? [speaker002:] I do not have an email address [speaker001:] That is okay Do you have a pin or do you want to answer the security question? [speaker002:] I would like to answer the security question [speaker001:] What is your mother's maiden name? [speaker002:] Martinez [speaker001:] Thank you I will send the reset code to access your account to the email address on file. To be safe please follow best practices for security. [speaker002:] Thank you very much [speaker001:] Can I help you with anything else? [speaker002:] That is all, thank you. [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] Yes i would like to change my shipping details because it has changed [speaker001:] Glad to help. May I have your full name please? [speaker002:] Joyce Wu [speaker001:] thanks Joyce. What particular shipping details you want to change? [speaker002:] I would like to change my shipping address [speaker001:] got it. Give me a second. [speaker002:] okay [speaker001:] So do you want to change the address for your recent order only? [speaker002:] yes [speaker001:] Okay, what is your current address? [speaker002:] 2124 1st Ave Newark, CA 93950 [speaker001:] thanks. Can you please let me know your phone number and PIN number to verify your identity? [speaker002:] pin # is 384578 and my number id 4699727 [speaker001:] thanks.What is the shipping status? [speaker002:] out for delivery [speaker001:] Can you please let me have your username, email address and Order ID to validate this purchase? [speaker002:] username is joycewu7, order id is 5525331932,, and email is joycewu7@email.com [speaker001:] thanks. Perfect. What is the new shipping address you want to change to? [speaker002:] 21240 1st St Newark, CA 93955 [speaker001:] Your order has been updated. [speaker002:] thank you [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] that will be all [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] Hi, I was trying to buy a pair of jeans, but my credit card keeps being declined. Can you tell me why? [speaker001:] Sure, I can help you troubleshoot this issue. Have you double checked that card number and tried entering it again? [speaker002:] I have double and tripled checked the card number and it is correct. [speaker001:] Okay, could you try logging out of your account and back in to see if that works? [speaker002:] Okay. I've logged out and logged back in. This worked for me. Thank you! [speaker001:] Oh perfect, is there anything else I can do for you? [speaker002:] That is everything! [speaker001:] Have a great day! [speaker001:] Hello, how can i help you? [speaker002:] Hi had a return and the charge was supposed to have come off by now. I do not see that its been reveresed [speaker001:] You have not received your refund yet? [speaker002:] No and i already finished the return [speaker001:] Okay I will be happy to help you with this issue. Can I get your name? [speaker002:] Joyce Wu [speaker001:] Okay I found your account I will now need your username, email and order id. [speaker002:] joycew72 joycew72@email.com 9449674440 [speaker001:] Okay, everything looks good. Now how long have you been waiting for your refund? [speaker002:] after it was completed its been about 6 days [speaker001:] Now what level member are you? [speaker002:] Gold [speaker001:] Okay, if that is the case then I will send you another refund. [speaker002:] Oh ok well that works out [speaker001:] The refund has been credited back to your account. Do you need anymore help? [speaker002:] No thanks [speaker001:] Have a great day. [speaker001:] Hello [speaker002:] Hi I cant access my account [speaker001:] What problem ar eyou getting? [speaker002:] I dont know the authentication it want a two factor authentication [speaker001:] I can help you resolve it [speaker002:] ok thanks [speaker001:] Give me your full name or account id [speaker002:] Joyce Wu [speaker001:] I need your email address. So that I can email you the reset code [speaker002:] send it to jw206422@email.com [speaker001:] You can check your email for the rest code [speaker002:] ok hold on checking now [speaker001:] To be safe you should follow best practices for security [speaker002:] ok I have it thanks [speaker001:] I will send you a link about security best practices [speaker002:] okay thank you [speaker001:] Good. Happy to be of help Will this be all for today? [speaker002:] yes thanks again [speaker001:] have a nice day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi I want to buy something, but you can't because your credit card keeps getting rejected. [speaker001:] I am sorry to hear that. I have few solutions we can try to get this resolved. First can you look at the card to make sure the date is still valid? [speaker002:] Yes I have doen that done* [speaker001:] Ok can you try to log out and log back into the account please? [speaker002:] Ok I will accept that [speaker001:] Please let me know if that works for you. [speaker002:] It has thank you [speaker001:] Great, your welcome. Do you have any more questions for me today? [speaker002:] No but thank yu you* [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] How may i be of serivice? [speaker002:] Hi, how can I get the premium membership? I have a guest one right now. [speaker001:] i see, you are asking about our membership policy let me pull that up for you may i have your name? [speaker002:] Yes, how much and what does it cover? albert sanders [speaker001:] you wish to know the benefits of membership, or how to qualify for it? [speaker002:] Yes, [speaker001:] which one? [speaker002:] How much does it cost and can I do it through you? [speaker001:] oh i see you wish to purchase a membership [speaker002:] Maybe. [speaker001:] well, membership cannot be bought. It is earned through repeated purchases over time. Bronze is at $500, Silver at $1000, and Gold at $2000, annually. is there anything else i can help you with with? [speaker002:] Ah, I see. No, I'm good thanks for the detail. goodbye. [speaker001:] have a good one [speaker001:] Hello, how can i help you? [speaker002:] Hello. I think I owe money on my account but I was just laid off. Can I get an extension? [speaker001:] Id be happy to help you with that can I get a name please? [speaker002:] Chloe Zhang [speaker001:] Okay let me pull up your account. I need to verify your identity. Can I get your account id and order id. [speaker002:] Account ID: KWZ4EFFVGV, Order ID: 2758243585 [speaker001:] Thank you! Now can i get your membership level [speaker002:] Yes I'm just "guest" level [speaker001:] Oh I apologize guest levels are eligible for extensions. are not * [speaker002:] Well that's bad news. Can I discuss with a manager? I love your service and want to keep it. [speaker001:] There is nothing we can do. [speaker002:] Bummer. Okay no problem. [speaker001:] Do you need anything else? [speaker002:] Nope, have a good day. [speaker001:] Have a great day! [speaker001:] Hello, what can I do for you today? [speaker002:] I'm having a problem with my account [speaker001:] What seems to be the problem? [speaker002:] It looks like the premium subscription was added to my account, but I didn't do that. [speaker001:] Okay, can I have your full name? [speaker002:] Crystal Minh [speaker001:] And how did you find out about this error? [speaker002:] I got a notice about it, but I didn't want it. [speaker001:] Was this an email or something else? [speaker002:] I heard some news about it [speaker001:] Ahh okay. Thank you! Let me check the system about this issue you're having [speaker002:] ok [speaker001:] Okay, it looks like it was added mistakenly and I'll gladly help you remove it. Okay it's been removed from your account. And I can offer you a refund of the $40 that you've been charged [speaker002:] That would be great [speaker001:] There you go, everything is done. Is there anything else I can help you with today? [speaker002:] No, thanks for your help [speaker001:] Okay, then have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] I received a guess shirt and it seems to be the wrong color,. I would like to return it [speaker001:] Sorry to hear that. Can I have your name? [speaker002:] Alessandro Phoenix the order id was 4519025050 if that helps [speaker001:] Can I have your username, email address and order number? [speaker002:] alessandrophoenix248 alessandrophoenix248@email.com 4519025050 [speaker001:] What is your membership level? [speaker002:] gold [speaker001:] Great, fold offers unlimited returns. Can I have your address? [speaker002:] 6481 1st Ave La Fayette, MI 60823 [speaker001:] How would you like to return it? [speaker002:] can i get a return label? [speaker001:] Yes, you will have to print it out. How would you like to return, mail, in store of drop off location? [speaker002:] mail [speaker001:] You are all set, is there anything else? [speaker001:] Hi! My cart isn't updating on the website [speaker002:] Hi. How can I help you? Ok, try refreshing the page and adding the item again and see if that helps [speaker001:] sure, hold on Nope still the samething [speaker002:] Ok, try logging out of the site and then logging back in again and see if that fixes it [speaker001:] ok, one moment oh great that fixed the issue [speaker002:] Great! Is there anything else I can do for you today? [speaker001:] No thank you [speaker002:] Ok, I'll end this chat now [speaker001:] bye [speaker002:] bye [speaker001:] Hello, how can i help you [speaker002:] Hi I was wondering if you could tell me more about a pair of boots I want to buy. [speaker001:] Of course, What kind of information are you looking for? [speaker002:] I want to know if the boots have a warranty. [speaker001:] We do indeed have one. The warranty lasts 12 months. And in that time our products should be free of defects in material and workmanship. Do you have anymore questions? [speaker002:] No that was all I wanted to know. [speaker001:] Great, have a wonderful day. [speaker001:] Hello [speaker002:] AcmeBrands, how may I help you? [speaker001:] I want to ask a question about policy of AcmeBrand regarding subscription cancellation. [speaker002:] Let me find out for you. You can cancel at anytime and you will not be charged for future months. You will still be responsible for the full monthly billing amount for the current month [speaker001:] Thanks for the info [speaker002:] And receive services for that month Would yo like to cancel at this time? [speaker001:] I am checking to make sure. [speaker002:] Can I help you with anything else? [speaker001:] Nothing else. [speaker002:] Have a good day. [speaker001:] Hello, how may I help you? [speaker002:] Hello I have a question about the Guess boots. [speaker001:] Let me help you with that. What is your question about the boots? [speaker002:] Are they available in wide sizes? [speaker001:] Let me find out for you. Our boots are generally made wider than usual. While we follow the US system, we add 16 of an inch in width. [speaker002:] Good to know. Thanks. Can you tell me if they are made of real leather? [speaker001:] You can always purchase and then return if it doesn't fit right. Yes they are [speaker002:] Great. Last question. Were are they made? [speaker001:] I do not have that information available. Can I help you with anything else? [speaker002:] Nope that is it. Thanks. [speaker001:] Have a good day. [speaker001:] Hello. How can i help you today? [speaker002:] Hi It seems like my cost of shipping was way too high I wanted to check on it [speaker001:] okay I'd be more than happy to look into this for you give me just one moment Can I get your full name and account ID? [speaker002:] Chloe Zhang Account ID: WHNQAIXPOJ [speaker001:] great and can I get your order ID? [speaker002:] Order ID: 5037297928 [speaker001:] I'm sorry I also need your username and email [speaker002:] wow Email Address: czhang70@email.com czhang70 [speaker001:] Great I've pulled up the purchase What is the current status of the delivery? [speaker002:] hm in transit [speaker001:] Okay I'm going to waive the shipping fee for you today. You shouldn't have been charged that much it looks like a system error. But rest assured your fee has been waived. Is there anything else I can help you with today? [speaker002:] Oh great:] thanks, that's it [speaker001:] Have a great day! [speaker001:] Hello, how can i help you [speaker002:] Can you please tell me if a shirt I ordered will shrink? Thanks, [speaker001:] I'd love to help you with this question. Yes, washing clothes in hot water or drying with very hot air is known to shrink the clothes. In the process of making them the fibers of the shirts are stretched out a bit. So depending on how you care of your shirt it will shrink. Do you need any more help. [speaker002:] No, thank you [speaker001:] have a great day [speaker001:] Hello. How can I help you today? [speaker002:] Hi, my name's Crystal Minh [speaker001:] Hello [speaker002:] Bronze member. I made a purchase there, but the cost of shipping was just too high Is there any way to get that shipping cost waived? [speaker001:] I see. Can I have the username, email, and order ID please? [speaker002:] cm295900 cm295900@email.com and the order ID is: 9712625007 [speaker001:] What is the status on this order? [speaker002:] Order Received [speaker001:] One moment please. I can waive the fee this one time for you. [speaker002:] Ah, that's great [speaker001:] Alright that should do it. Anything else I can help you with? [speaker002:] No that was everything. Thank you very much [speaker001:] Great. Have a nice day. [speaker001:] Hi. How can I help you? [speaker002:] HI, I am wanting to get a refund on an item I just purchased. [speaker001:] Ok Can you tell me your name, your username, your email address, and the order ID from the item? Why are you returning this item? [speaker002:] Joseph Banter Email Address: josephb9@email.com Order ID: 6205189003 I changed my mind [speaker001:] Can you tell me your username? [speaker002:] Username: josephb9 [speaker001:] Would you like the refund on a gift card, credit on your account, a check, or the credit card on file? [speaker002:] credit card on file [speaker001:] What's your account ID? [speaker002:] Account ID: S4HLJC9NQ1 [speaker001:] What is the price of the item? [speaker002:] $84 [speaker001:] Ok, It's been refunded to your credit card on file [speaker002:] thank you [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] That is all for today. Thank you! [speaker001:] Ok, I'll end this chat now Have a nice day [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi! A few weeks ago, I returned an item but I can still see the charge in my credit card statement. Can you fix it? [speaker001:] Ok, I would happy to look into this for you. And the item was already returned correct? [speaker002:] Yes. I think you should have received the item by now. [speaker001:] May I have your full name or account ID? To pull your account. Hello, are you still there? [speaker002:] Chloe Zhang My acc ID is Chloe345 [speaker001:] Thank you may I please have your username, email address, and Order ID? [speaker002:] Username: cz221970 cz221970@email.com and my order ID is 1878617284 [speaker001:] Thank you, how many days have you waited for your refund? [speaker002:] 12, I think [speaker001:] I do apologize, I will fix this. [speaker002:] It's ok. Thank you [speaker001:] I have given back the credit, is there anything else I can do for you today? [speaker002:] That's all. Appreciate your help! Thanks a lot [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello. How can I help you today? [speaker002:] Hello, I recently signed up for a premium subscription but I was charged twice. [speaker001:] Oh let me take a look into this. Can I have your name please? [speaker002:] Albert Sanders [speaker001:] Can I have your account ID and Order ID? What is your Membership level? [speaker002:] It's guest right now my I paid for silver [speaker001:] Can I have your account ID and Order ID? [speaker002:] HI8ZLBNOJ2 and a recent order id I have is 2606771256 [speaker001:] Hello? [speaker002:] Hi [speaker001:] And how much was the extra charge for? [speaker002:] I was charged double, so whatever a silver membership costs [speaker001:] Im showing $10 I will refund that amount to you. [speaker002:] Okay, thank you. [speaker001:] Okay I have refunded the extra fee. Im sorry about that. Anything else I can help you with? [speaker002:] No, thank you for the help [speaker001:] Great. Have a nice day. [speaker001:] hello [speaker002:] Hello, how may I help you? [speaker001:] I ordered a wrong item by accident can you please cancel and not ship it? [speaker002:] I think we can do that. Could I get your name, please? [speaker001:] Norman Bouchard [speaker002:] Thanks, do you know the shipping status of the order? [speaker001:] In transit [speaker002:] Okay, I'll need your Username, Email, and Order ID. [speaker001:] Email Address: nb752728@email.com Username: nb752728 Order ID: 3740692661 [speaker002:] Great, I can go ahead and cancel the order now for you. [speaker001:] Thank you! [speaker002:] Okay, it's been cancelled. Is there anything else I can do for you? [speaker001:] that was all thank you [speaker002:] Have a great day! [speaker001:] HELLO! [speaker002:] How can I help you? [speaker001:] I just want to confirm that my package is coming tomorrow afternoon [speaker002:] Okay, I'd be glad to check on that. Can I have your name? [speaker001:] Crystal Minh I got an email earlier that said my package will be coming 2 days later but it should be tomorrow [speaker002:] Oh I see Ms. Minh. [speaker001:] so is it tomorrow? [speaker002:] Can I have your account and order ID to verify your identity? [speaker001:] account ID is MKVZVV8J99 and the order # is 3769547169 [speaker002:] Okay, and I also need your username and email. [speaker001:] sure username is crystalminh660 crystalminh660@email.com [speaker002:] Ms. Minh, I was able to establish that the email you received was incorrect and you will receive your order as expected. [speaker001:] ok good thank you [speaker002:] You're welcome. Will there be anything else? [speaker001:] no that was all [speaker002:] Have a good day. [speaker001:] Thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi I have a question about your return policy [speaker001:] Sure thing, what would you like to know? [speaker002:] I bought a pair of boots for a birthday present but it's not the right size. I wanted to know how I can return it? [speaker001:] Alright, I believe I found the correct information for you. Returns are based on your membership level. Gold members can make returns no questions asked. Silver member can make returns on purchases in the last 6 months. For bronze members this is 90 days and as a guest the window is 30 days. [speaker002:] hmmm, my status is bronze I made the purchase in September of 2019 [speaker001:] Also note for guest if you have the receipt we will still be able to make the return, same goes for bronze or silver. [speaker002:] I think I have the receipt somewhere [speaker001:] Great, you should be good to make a return then [speaker002:] ok cool that's great [speaker001:] Was there anything else I could help you with today? [speaker002:] how can I get the return started? [speaker001:] You can contact an agent and simply tell them you would like to get a return started. You'll be asked for information to validate the purchase and then for your address to setup a shipping label for you. [speaker002:] ok can I get that started now? [speaker001:] Would you like to start a return with me now or were you just wondering about the policy? [speaker002:] I want to start a return but I wanted to know how the policy worked [speaker001:] Alright lets get that started for you then. Can I please have your full name to pull up your account? [speaker002:] Joyce Wu [speaker001:] Thank you Joyce. I was able to pull up your account. Could you also provide me with your Username, Email and Order ID so I can validate the purchase? [speaker002:] jwu55057 jwu55057@email.com 1813099703 [speaker001:] Great everything looks good. [speaker002:] ok cool [speaker001:] If I recall correctly you said you were a bronze member and have your receipt correct? [speaker002:] yes [speaker001:] Great. Could you provide me with your address? [speaker002:] 5555 Lincoln Ave Newark, MI 46324 [speaker001:] Alright and how would you like to do the return. By mail in store or at a drop off location? [speaker002:] mail [speaker001:] Alright, your return is set up and you'll be getting a shipping label shortly. Was there anything else you needed today? [speaker002:] great thanks so much! that's it [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] I am hoping to return the shirt I bought because it came with a stain on it. [speaker001:] Oh no, I apologize, I would happy to help. May I have your full name or account id? [speaker002:] Norman Bouchard [speaker001:] Thanks Norman may I please have your username, email address, and Order ID? [speaker002:] normanb8 is my username my email is normanb8@email.com the order id is 1643168261 [speaker001:] May I have your membership level please? [speaker002:] bronze [speaker001:] When did you purchase this item? [speaker002:] October 14 of last year [speaker001:] Do you still have the receipt or original packaging? [speaker002:] no [speaker001:] Unfortunately since it has been over 90 days and there is no receipt or original packaging I apologize but we cannot return. [speaker002:] ok, I was afraid of that. I guess that's all I need [speaker001:] I do apologize, is there anything else I may help you with today? [speaker002:] No, that's it [speaker001:] Thank you for contacting AcmeCorp, you have a great day. [speaker001:] Hello, how can i help you [speaker002:] Hi, I want to buy something but my cart is not updating when i add the item into it. [speaker001:] I will be happy to help you out. Can I get a name please. [speaker002:] Chloe Zhang [speaker001:] Okay, chloe. Lets troubleshoot this problem now. Please try to log in and out of the site and try to update your cart again [speaker002:] Okay, i did a couple of time still not updating [speaker001:] Okay, Now please try to see whether the product you are trying to add is in stock. Just to make sure its not out of stock. [speaker002:] Yes, i checked and the item is still in stock online [speaker001:] Have you tried just refreshing the page and trying again? [speaker002:] There we go, i refreshed the page and it worked, thank you [speaker001:] Great, do you need any more help? [speaker002:] No, that was everything i needed help with, thank you again [speaker001:] Have a great day! [speaker001:] Hi, how may I help you? [speaker002:] Hi I want to know price for overnight shipping [speaker001:] Okay, I can get you that information. Just one second. Overnight shipping is based on the weight of the package. 5 pounds or less is $39.99, 10 pounds or less is $54.99, and all other items that are heavier cost $69.99. Are you based in Alaska or Hawaii? [speaker002:] Hawaii [speaker001:] The price is $10 higher per weight, then. [speaker002:] what do you mean by that? I am not sure what is $10 higher per weight mean [speaker001:] That means if your item is 4 pounds, you would pay $39.99 for shipping and an extra $10 for shipping too Hawaii. Total would be $49.99. Does that make sense? [speaker002:] I get it, thank you [speaker001:] You're welcome. Anything else today? [speaker002:] no, that is all [speaker001:] Have a great day and aloha! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi I cannot access your account because you lost the phone you use for two-factor authentication [speaker001:] Let me help you with that. Could I have your full name or account id? Hello Are you still there? Could I have your full name or account id? [speaker002:] Name: Joseph Banter [speaker001:] Could I have your email address? [speaker002:] Email Address: josephbanter168@email.com [speaker001:] Thank you The reset code will be sent to your email address. A link for security best practices will also be sent. [speaker002:] Ok great thank you [speaker001:] Can I help you with anything else? [speaker002:] No but thank you [speaker001:] Have a good day. [speaker001:] Hello, thank you for reaching out to us today. How can I help you? [speaker002:] Hi! I need to view my shopping history but I forgot my username. Can you help? [speaker001:] I can definitly help with that. Ill just need a few pieces of information from you. [speaker002:] Thanks [speaker001:] Can I please have your Full name first? [speaker002:] Rodriguez Domingo [speaker001:] Thank you Rodriguez. I'll also need any two of the following: Your Zip Code, Phone number or Email Address. [speaker002:] My zipcode is 79317, my number is 130-0511 [speaker001:] Thanks so much! Your username is rdomingo1. [speaker002:] Thanks. I am so forgetful. I have a lot of account. [speaker001:] Not a problem! Was there anything else I could help you with today? [speaker002:] Oh that was fast. Thank you. That is all I need. [speaker001:] Thank you for shopping with us and have a great day! [speaker001:] Hello and welcome to AcmeCorp. How can I help you today? [speaker002:] Hello there. I'm having an issue with the sire at the moment. [speaker001:] Yes, what seems to be the problem? [speaker002:] I'm trying to navigate through the different sections but it's running really slow for some reason do you think you could help me? [speaker001:] I'm so sorry to hear that. I'm going to write a report up right away to let our team know so they can fix it. [speaker002:] Thank you, was there anythign we could try right now? [speaker001:] Yes sure. Can you try visiting another site for me and see if you're getting the same slow speed. [speaker002:] sure thing, give me one second. Oh, it actually looks like everything is running slow: [ [speaker001:] Yeah, that looks like a problem with your internet connection then. You should call your ISP and see if they can do something about the speeds. [speaker002:] Alright I'll do that right now. Thank you for your help! [speaker001:] Great. Is there anything else I can help you with today? [speaker002:] No thats it [speaker001:] Have a wonderful rest of your day then! [speaker001:] Hello, how may I help you? [speaker002:] Hello. I want to check my account. I was supposed to get a $40 promotional credit and it's not there. [speaker001:] Okay, could I please have your full name? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman. Where was the credit from? [speaker002:] It was a one time deal with a previous purchase. It was for some Michael Kors boots I bought. [speaker001:] Sorry for the inconvenience, let me check our system here. This is a visual bug. It shows on our end you have the credit. Please try logging out and back in and your credit should show up. Is there anything else I can do for you? [speaker002:] Oh great! Yep I just did and there it is. Nope that's all, thanks so much. [speaker001:] Have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] Hi I'd like to return an item because it's the wrong size. Can you help? [speaker001:] It would be my pleasure to help you return your item. [speaker002:] My name is Norman Bouchard, phone number 210-524-8560. username normanbouchard785 [speaker001:] May I have your full name or id? Thank you. [speaker002:] order ID 498684234 [speaker001:] Could I also have your email, please? [speaker002:] normanbouchard785@email.com [speaker001:] Hmm, I'm sorry but I am unable to find that order number. Are you sure that is it? [speaker002:] Order ID: 4989684234 Sorry, I may have typed it wrong before? [speaker001:] There we go! That's quite alright. Do you have a membership with us? [speaker002:] Yes Silver membership I wanted to return the Product: Jeans Brand: Tommy Hilfiger Amount: $49. I order the incorrect size. I don't want to reorder right now. I do have them in the original packaging. [speaker001:] May I ask when you ordered them? [speaker002:] Purchase Date: 2019-08-02 I ordered them with a debit card. My address is 5183 Kennedy St San Mateo, TX 38747 [speaker001:] Okay, we will be able to accept the return and provide you with a refund. [speaker002:] Great. [speaker001:] Would you like to return in the store, through the mail, or a drop-off center? [speaker002:] Just return through the mail. Please email a label. [speaker001:] Okay, you should receive the email with the return label soon. Will there be anything else today? [speaker002:] Great that's all I need today. [speaker001:] Great! Have an excellent day! [speaker001:] hi [speaker002:] Hello, how may I help you? [speaker001:] I want to know about these pants I'm looking at How long is the outseam? [speaker002:] Sure, could I get your name? [speaker001:] Norman Bouchard [speaker002:] Thanks, Norman. The standard outseam is 42 inches. THey are longer than usual so you can tailor them. [speaker001:] great, those should fit. i'll order them now. thanks for your help. [speaker002:] Is there anything else I can help with? [speaker001:] no cya later [speaker002:] Have a good day! [speaker001:] Hello. How can i help you today? [speaker002:] Hi, I was trying to log into my account to look at my shopping history. But, I lost my phone so I can't get past the two-factor authentication step. [speaker001:] okay lets look into that for you I can reset your two factor authentication [speaker002:] Great [speaker001:] I will need to send a code to your email [speaker002:] OK [speaker001:] can you confirm your full name and email address? [speaker002:] Alessandro Phoenix, ap228268@email.com [speaker001:] I need to now ask you your security question What is your mother's maiden name? [speaker002:] .......... Smith [speaker001:] Okay I will send the code to the email address on file I'm also sending a link full of best practices to keep your account secure and safe in the future [speaker002:] Okay, thanks. [speaker001:] Is there anything else I can do for you today? [speaker002:] No, that's all. [speaker001:] Okay. Thanks and have a great day! [speaker001:] hi how can i help you today [speaker002:] When does the spring collection become available? I would like to buy some new things, but want to see what new items are avaiable. [speaker001:] Sure let me check for you! We always launch it the third day of hte month so it just dropped five days ago on April 3! [speaker002:] Great!! Is it posted online? [speaker001:] do you need anything else yes it is! [speaker002:] That is super helpful. Thanks! nothing else have a good night! hello? [speaker001:] thats all [speaker001:] Hi, thanks for contacting Acme. How can I help you today? Is someone there? [speaker002:] Hi I need to change my shipping details [speaker001:] Sure, i can help you out with that. Can I get your full name and account ID please? [speaker002:] Chloe Zhang, Account ID: ZQECSC50MQ [speaker001:] Thank you. What is your shipping status currently on your order? For example, received, in transit, etc. [speaker002:] In transit. [speaker001:] Thanks. Can I get your username, e-mail address, and order ID please? username* Are you still with me? [speaker002:] chloez60@email.com, Order ID: 1165571526 Username: chloez60 [speaker001:] Thanks, one moment while I pull that up. Great, got it. Did you want to change your address, or cancel the order? [speaker002:] Well, I ordered the wrong item by accident. [speaker001:] Ok, so did you want to go ahead and cancel that then? [speaker002:] Yes. Are there any fees involved? [speaker001:] One second, let me see. Nope, no fee for cancelling an order. [speaker002:] Great thanks. I'll go ahead and just order the right item. Thank you. [speaker001:] Excellent. I went ahead and cancelled that for you. Did you need help with anything else today? [speaker002:] No thats it. Thanks for handling this. [speaker001:] Great, happy I was able to help out! Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I wonder if your website is down? I am trying to search for a shirt and it has been loading for 5 minutes. [speaker001:] Happy to help, may I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] thanks, Alessandro. You might try logging out and logging back in again to see if it helps. [speaker002:] Ok. I will try it now. Nope, it is still loading. [speaker001:] Then, try visiting another website first. [speaker002:] Other website seem working fine so I think my internet is good [speaker001:] got it. Maybe you can try closing all the other tabs on your browser, and close other programs that may be running. too many programs running can cause a slowdown. [speaker002:] Ok. I will try to do that. Thank you. Maybe I open too many tabs [speaker001:] Is it okay now? [speaker002:] Yes. it is [speaker001:] Great, is there anything else that I can help you with? [speaker002:] Thank you so much [speaker001:] Have a nice day! [speaker001:] Thanks for contacting customer service! How can I help you today? [speaker002:] Hi I am seeking more information on a jacket I purchased. [speaker001:] Okay, what would you like to know? [speaker002:] It seems there is a stain, would you know how i remove that? [speaker001:] Let me check for you! Is it a wine stain? [speaker002:] Yes, how did you know? LOL [speaker001:] It happens a lot, believe it or not. These are great cocktail party jackets. I'll help you get that stain out, to the best of my ability. Start with a wet cotton cloth, and dab it gently all over the stained area. Afterwards, sprinkle salt on the area, and let it sit for 5+ minutes, so that it absorbs all of the excess water. Then, pour some boiled water onto it, which will help flush out the stain. Lastly, put the jacket in the laundry on the hottest setting of the washer to get rid of any residual marks. To dry it, you can line dry it, or use a low-heat dryer. Can I help you with anything else today? [speaker002:] That's great information. Thank you so much. no that was all. [speaker001:] You're welcome! Okay, have a wonderful rest of the day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I wanted to know what was happening with my refund? [speaker001:] Happy to help, may I have your full name please? [speaker002:] Albert Sanders [speaker001:] thanks Albert. To validate your purchase, can I have your username, email address and order id please? [speaker002:] Of course. asanders949 Asanders949@email.com Order ID: 7189760370 [speaker001:] Your refund is in progress. [speaker002:] Oh, perfect! Thank you so much! [speaker001:] Great, is there anything else that I can help you with? Hello? [speaker002:] No, that is all. Thanks so much! [speaker001:] Have a nice day! [speaker001:] Hello how can I help you today? [speaker002:] Hi, I have a question regarding shipping [speaker001:] Alright, what were you needing to know about shipping? [speaker002:] I ordered a pair of boots, what is the current status of the order? [speaker001:] Do you believe there is a problem with the delivery time? [speaker002:] Sorry, I have not ordered them yet. I thought I did it, but I just remembered that I was waiting to know my status account beforehand [speaker001:] I'm not sure I understand what your are wanting. Did you have questions about your subscription? [speaker002:] Yes, that is it! [speaker001:] Can I get your full name or Account ID? [speaker002:] Albert Sanders That's all I can see in my profile [speaker001:] You don't have an account ID or order ID? [speaker002:] No, the only thing I can see at my profile is my name [speaker001:] I can't verify your identity without any other information so can not see your status. Were you maybe just wanting information on memberships? [speaker002:] Ok, so if you cannot do that. I have another big question before I purchase the boots Do you ship internationally? [speaker001:] What was that? Let me just look up our shipping policies. We do not currently ship internationally. [speaker002:] At all? Not even paying a fee? [speaker001:] No. We ship to the continental US only. [speaker002:] Ok, the good thing is that I do not buy the boots then! Thanks for your attention [speaker001:] Was there anything else you needed tonight? [speaker002:] No, that's it [speaker001:] Thanks, have a good evening. [speaker001:] Hello, how can I help you? [speaker002:] I wanted to check the status of my order. I'm seeing an extra fee and I don't know what that would be fore. [speaker001:] Okay, can I get your full name or account ID so I can pull up your account? [speaker002:] My name is Crystal Minh, and my Account ID is 91WHTWZZWQ [speaker001:] Okay, our system shows that there was an error, and that extra fee should be removed. How much was the mystery fee you were charged? [speaker002:] The amount was $29 Great, thank you! [speaker001:] No problem. Can I help you with anything else? [speaker002:] No, that was all. [speaker001:] Have a great day! [speaker001:] Hello, how can i help you today [speaker002:] I have a question about an order I am trying to make no matter how many times I try your system is rejecting my credit card [speaker001:] Okay to start could you log out and log in on your account please and try again [speaker002:] hold on no it didn't work [speaker001:] Okay, could you check your credit cards expiration date please [speaker002:] It's not until 2023 [speaker001:] Okay, looks like a site error i will make the purchase for you [speaker002:] ok it was the tommy hilfiger jeans [speaker001:] could you give me the card number and expiration date please as long as the item you want to purchase [speaker002:] tommy hilfiger jeans for $59 Use the credit card info that's on my account [speaker001:] Okay i did, the item will be delivered to you soon. Is there anything else i can help you with today [speaker002:] that's it thanks [speaker001:] Okay have a nice day [speaker001:] hello [speaker002:] how may i help you [speaker001:] Yes i would like to check the status of me order because the delivery tie is all wrong [speaker002:] so, you would like to change your delivery time? is that correct? [speaker001:] yes [speaker002:] i can help with that first ill need your full name to pull up the account [speaker001:] Crystal Minh [speaker002:] then i will also need your account id and order id to pull up the shipment. thank you, now i just need the account and order id [speaker001:] ok Account ID: MDXHKYW3HA and Order ID: 5288739760 [speaker002:] thank you. looks like this was a mistake on our end, and i will fix it for you now [speaker001:] thank you [speaker002:] ok, your order has been changed to the correct delivery time is there anything else i can help with today [speaker001:] no that will do and thanks so much' [speaker002:] have a good one [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I need to remove this shirt from order that I brought for my husband. He does not like it [speaker001:] I can help you with that. Have you already received the order? [speaker002:] No [speaker001:] Can I get your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] Thanks Norman, let me just pull up your account. I have to verify your purchase. Can I get your username, email address and Order ID? [speaker002:] Order ID: 8529191003 I do not have my username or email address [speaker001:] I will try and locate that for you. [speaker002:] Thank you [speaker001:] Do you happen to have your account ID? [speaker002:] Account ID: H7XNSIYQBF [speaker001:] Great, I was able to verify your identity with that. Do you know the shipping status? [speaker002:] No I want to remove that shirt from my order [speaker001:] Yes, I was just trying to see if the item had shipped out yet. [speaker002:] Oh sorry Shipping Status: In Transit [speaker001:] What is your membership level Norman? [speaker002:] Silver [speaker001:] Great! Since you are a silver member I can do the refund immediately. After the item arrives you will have to call back and get a shipping label so you can return it. [speaker002:] Ok, I can do that [speaker001:] If you can tell me the cost of the item I will refund you right now. [speaker002:] 54 [speaker001:] I just refunded you $54. Just call us back when you receive the item. Is there anything else I can do for you today? [speaker002:] No that is it Have a great day [speaker001:] Thanks Norman, you have a great day too! [speaker001:] Hello, how may I help you today? [speaker002:] Hello I'd like to buy something but cart is not updating when I add the item into it. [speaker001:] Alright, I would be happy to help you troubleshoot this issue. Please try logging out and then log back in. [speaker002:] OK I've tried that [speaker001:] Did it work? [speaker002:] It didn't is there something else I can try [speaker001:] Try refreshing the page real quick. [speaker002:] I tried that and it worked thanks [speaker001:] Great! Will that be all? Have a great day! [speaker001:] Good afternoon and thank you for contacting AcmeBrands! How can I help you? [speaker002:] Hi I have a questions about my account. The file where i keep my passwords got corrupted and I don't have it anymore. Can you help me log into my account? [speaker001:] Yes, I can help you with that. Can you provide me with your name and account ID please? [speaker002:] Albert Sanders user name is as653437 I don't have my account ID. It was on my file I remember my PIN though. Does that help? [speaker001:] No problem. I can lookup your username for you. I'll need your PIN after. Could you give me your zip code and email address? [speaker002:] zip code is 09947 email is asanders6@email.com [speaker001:] Thank you. Your username is asanders1. Now, I'll need your PIN number to make a new password for you. [speaker002:] It's 567598 [speaker001:] You're new password is: hcecane7zrh. Once you login, you can change it to a different password, if you wish. [speaker002:] ok thanks so much! [speaker001:] You're welcome. Is there anything else that I can help you with today? [speaker002:] that's it [speaker001:] Great! I hope you enjoy the rest of your day, Albert. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I need to change an order that I placed, but it's already listed as being in transit, what should I do? [speaker001:] Can you please tell me more about what you would like to change regarding your order? [speaker002:] The jacket for my partner is something he doesn't want, it's the Kors Jacket. I don't want that, but I do want the shirt, [guess] My Order ID: 3275885462 Account ID: Z0FWZ5TOBD [speaker001:] I can look into that for you. Can I please have your full name? [speaker002:] Will I need to just return it? I'm Albert Sanders. [speaker001:] Thank you. One moment please. Can I please have your membership level? [speaker002:] bronze [speaker001:] I am able to offer you an immediate refund on the jacket you ordered. Can you please tell me the cost of the jacket? [speaker002:] Ok, I think that's fine, Shall I just return it then? Cost is 89$ [speaker001:] After the item arrives, please contact our customer support to start your return process for the jacket. Your refund has been processed already. [speaker002:] Great, thanks and goodbye. [speaker001:] Is there anything else I can help you with today? [speaker002:] No, You've been great, have a good and safe day. [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hey I need to know what the membership levels are. I want to make purchases! hello? [speaker001:] Of course, let's see what we can find out. So we have three levels of membership. They are bronze, silver and gold. [speaker002:] what does bronze get me [speaker001:] To qualify for bronze, you will need to purchase over $500 of items in the last year. [speaker002:] Ok I don't qualify it looks like. Thanks anyways.:] [speaker001:] Bronze members save on shipping fees and promo codes [speaker002:] oh wait I'm already bronze how do I get to silver? [speaker001:] For silver membership, you will have to make $1000 worth of purchases in the last year. Gold is $2000 [speaker002:] Okay! Thanks so much. [speaker001:] My pleasure, is there anything else I can help you with today? [speaker002:] nope. have a good day! [speaker001:] Thank you for being a customer and have a wonderful rest of your day! [speaker001:] Hello, how can I help you? [speaker002:] I'm confused. I have an email here that says my shipment has been cancelled for tomorrow? Can you confirm whether that is true? [speaker001:] Let me take a look for you Can I get your account ID or full name please? [speaker002:] Rodriguez Domingo LBIADDWETI [speaker001:] Thank you. Can I also get your Order ID please? [speaker002:] 4481195501 [speaker001:] Thank you. I just need a couple other things, can I get your username and email address please! [speaker002:] rdomingo530 rdomingo530@email.com [speaker001:] I looked into the issue and it looks like this was an error on our end. The email was sent in error, your item looks as expected! [speaker002:] Thanks for checking, that is a relief. It will definitely be here tomorrow? [speaker001:] Yep, it looks like it will be. [speaker002:] Awesome. Thanks for the help. [speaker001:] Is there anything else I can help you with? [speaker002:] Nope,that's it. [speaker001:] Have a great day! [speaker001:] Hi. How can I help you? [speaker002:] Yes, I need to check on the status of my order. [speaker001:] Ok [speaker002:] I think someone made a mistake. [speaker001:] Can you tell me your name, your account ID, and the order ID? What was the mistake with the order? [speaker002:] There looks like an extra fee was added for no reason. Joyce Wu 5ETY4PBSZ4 2239367107 [speaker001:] It seems the company made a mistake How much is the fee? [speaker002:] It is $13 [speaker001:] Ok. The fee has been removed [speaker002:] Okay I appreciate your help. [speaker001:] Is there anything else I can do for you today? [speaker002:] No, that's all. Thank you and have a great rest of your day. [speaker001:] Thanks. You have a great day too [speaker001:] Thanks for contacting us! How can I help today? [speaker002:] Hi, I would like to know more about these boots [speaker001:] Sure, what would you like to know? [speaker002:] How long do they take to wear in. My big toe always hurts when I buy new boots [speaker001:] The good news is that they're easier to break in than other brands, usually. It takes about 40-60 hours of wear. The first week of wearing them, make sure to apply some boots oil 2-3 times that week to treat the leather. Also, make sure never to wear a new pair all day. For the healthiest break-in process, it's best to wear them 2-3 hours per day for a couple of weeks. Can I help you with anything else today? [speaker002:] Awesome! Thank you. FREE THE BIG TOES!!! That is all [speaker001:] Haha yes! Okay, have a great day! [speaker001:] Hi, how can I help you today? [speaker002:] I have a promo code, but it doesn't seem to be working. [speaker001:] What's your full name please? [speaker002:] Joyce Wu [speaker001:] Joyce, on what date was the promo code issued? It should say in small print on there. [speaker002:] April 5th [speaker001:] Hmm, it should be working and I'm not sure why it's not. Anyway, I have generated a new one just for you. It is TLCU6 It's for 20% off. [speaker002:] Great. Thank you so much. [speaker001:] Can I help you with anything else today? [speaker002:] Nope. That's it. Have a good day. [speaker001:] Awesome. Have a good one! [speaker001:] Hello! Thank you for contacting us today! How can I help you? [speaker002:] I need to return the jacket I purchase please [speaker001:] Sure. Can I know the purpose of the return? [speaker002:] oh. well it was a mistake, can we leave it at that? [speaker001:] I'm sorry we need more information about returns before we can process them. [speaker002:] it was the wrong size. it doesn't fit [speaker001:] Perfect. Thank you. Can I have your name please? [speaker002:] Joyce Wu [speaker001:] Thank you, Joyce. Now can I have your username, email address, and the Order ID? [speaker002:] joycew98 joycew98@email.com 3908654502 [speaker001:] Great! And Joyce what is your membership level? [speaker002:] bronze [speaker001:] Thank you. Alright when was the purchase made? [speaker002:] 2019-12-06 [speaker001:] Okay unfortunately that is not within the return window. Do you have the receipt or is the item in it's original packaging? [speaker002:] it is, yes [speaker001:] Great! We can return that then. I will have to print a shipping label so can I get the address for it please? [speaker002:] oh thanks! 0179 Brushwick Dr San Lima, MI 31237 [speaker001:] And would you like that return processed by mail, in store, or by drop off center? [speaker002:] oh. well, i can't really get to the store you know... how about I mail it? [speaker001:] Great. I have that all set up for you. Can I help you with anything else today? [speaker002:] no, that is all. thanks very much [speaker001:] Thank you and have a great afternoon! [speaker001:] Hi! hOw can i help you today? Are you there? [speaker002:] Hi, sorry about that I am trying to log in to my account but the site wants to send me a code. I lost my phone that is linked to the account. [speaker001:] oh wow! i'm sorry what is your full name [speaker002:] Albert Sanders alright, can I reset it or something so that I can log in? [speaker001:] yes! what is your email? [speaker002:] without two-factor authentication [speaker001:] ill send you a code there [speaker002:] asanders793@email.com ok cool I got the code so I think I'm all set [speaker001:] Great! Keeping multi factor authentications is really best security practicies [speaker002:] Yep I logged in [speaker001:] That link has all our best security best practices DO you need anything else? [speaker001:] Hello how can I help you today? [speaker002:] Hi! i am thinking about buying a jacket and need help Can you tell me how to remove stains from the Guess Jacket? [speaker001:] Let's look into this. I'm confident we can find an answer. In order to remove a stain from the jacket, the best route is to wet a cotton cloth and gently dab it on the stained area. Sprinkle some salt, let it sit five minutes so it can absorb the excess water. Next pour some boiled water on the area. Finally [speaker002:] thank you! that;s all [speaker001:] when you put it in the laundry use the highest setting and when you dry it either line dry or use a low heat dryer Is there anything else I can help you with? [speaker002:] thank you! that's all [speaker001:] have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] hi [speaker001:] Hello. How can I help you? [speaker002:] I am interesting in buying these calvin kelin boots do these come with warranty? [speaker001:] Sure I can look that information up for you. Can I get your name please? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman. Let me pull that info up quickly. We do have a warranty on our products that they are free of defects in material and workmanship for 12 months from the purchase date. Our warranty is an expression of our confidence in our company's products. It assures unsurpassed quality for rugged, dependable products. It does not guarantee against normal wear and tear, however. Can I help you with any other information today? [speaker002:] no. that was all [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, my name's Joyce Wu, gold member I need to log into my account, but I'm afraid that I've lost the phone that I use for text messages and I need that special code in order to log in [speaker001:] Got it. I can email you a special code. What is your email address? [speaker002:] oo, umm, I'm afraid that I don't know exactly which one of my email addresses I use on this account I'd log in to check, but...y'know if I give you a PIN number, could you find that out for me? [speaker001:] Sure. [speaker002:] 277662 [speaker001:] thanks. I will send the reset code to the email address saved on file. [speaker002:] Okay, that'll be great and that code can be used in place of a text message? [speaker001:] Here is a link that you can check for best practices for security. [speaker002:] Ah, excellent I can see both of those emails now [speaker001:] Yes, you are right. [speaker002:] and...I can log in now! [speaker001:] Is there anything else that I can help you with? [speaker002:] Thanks so much for your help. I have a spare phone now, so I can fix the rest by myself [speaker001:] Have a nice day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] HI! I need to check on my shipping My shipping cost was way to high on my last order [speaker001:] Can I have your full name or account ID please? [speaker002:] Joyce Wu DAZD3JEUOF [speaker001:] OK, can I have your username, email address, and order ID? [speaker002:] jw273345 jw273345@email.com 5206048754 [speaker001:] What is the shipping status of your order? [speaker002:] In Transit [speaker001:] OK, I can waive the fee on your order. You will see the fee removed from your order in 3 5 business days. Is there anything else I can help you with today? [speaker002:] thank you nothing else [speaker001:] Thank you, have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I need to see where my refund is at in the process. And also, if I can add these Guess jeans to my refund. [speaker001:] Okay, I can take care of that for you [speaker002:] They didn't fit my boyfriend at all: [ [speaker001:] Oh, I'm sorry to hear that [speaker002:] It's okay, I think he just needs to redo his measurements. [speaker001:] I'll just need to gather some information so that I can verify your account and update this refund [speaker002:] Sure, what do you need? [speaker001:] and if I may, the Calvin Klein jeans are more well-suited to the body-builder physique [speaker002:] Lol, that he's not. He's the IT-guy physique. But he's cuddly, so it's ok. [speaker001:] your username, email address, and the Order ID would be great [speaker002:] Username: chloezhang775 [speaker001:] [and in that case, the Tommy Hilfigers should suit your needs] [speaker002:] Hmm, I'll definitely look into those then. Order ID: 8434549014 Email Address: chloezhang775@email.com [speaker001:] There we are. And may I confirm the dollar value of your existing refund, before I add the Guess Jeans, and then the purchase price of the Guess Jeans by themselves? [speaker002:] $100 for the existing refund $89 for the Guess jeans. It's too bad, cause they're super cute. [speaker001:] That they are. But they do have a tendency to run a bit small. I'm sure you'll be pleased with the TH jeans, though and for now, I can go ahead and update your refund for you [speaker002:] Yeah, I need to get is actual measurements. Okay, thank you so much for your help. [speaker001:] You're very welcome. And you're all set. [speaker002:] Thanks again. Have a good day! [speaker001:] Is there anything else I can help with while we're here? Ah, you too [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] i would like an extension to my subscription [speaker001:] Can I have your full name and account ID please? [speaker002:] Norman Bouchard 0XH2NLJCQJ [speaker001:] Thank you Norman. Can I also have your order ID and membership level? [speaker002:] Bronze 7144171487 [speaker001:] I apologize, but I am unable to give an extension for our bronze members. [speaker002:] well if you cant then can you send me to a manager [speaker001:] If you would like I can escalate to a manager. Sure, can I have your phone number? The manager will use this number to call you back shortly. [speaker002:] 440-4836 [speaker001:] The manager will be contacting you shortly regarding your extension. [speaker002:] alright [speaker001:] Is there anything else I can help you with today? [speaker002:] nope [speaker001:] Thank you, and have a great day! [speaker001:] Hi, [speaker002:] Hi! What can I help you with today? [speaker001:] I cannot access my account, I lost my phone so I cant authenticate. [speaker002:] Oh, let me see if I can assist you with that. [speaker001:] Thank you [speaker002:] Can I have your full name and your account ID, if you have it, please? [speaker001:] My name is Joyce Wu do you mean my pin number? [speaker002:] I think your account ID is different from your PIN, but it is okay if you don't have it. [speaker001:] Sorry I dont [speaker002:] No worries at all. Can I also have your zip code, phone number, andor email address, please? [speaker001:] zip code 45144 phone number 263 3387628 [speaker002:] Got it, thanks! I was able to verify your account. Your username is just the first letter of your first name, your last name, and the number 1 So in your case, it is jwu1. [speaker001:] Ok, got that thanks. [speaker002:] No problem! Would you like help with any other details about your account? [speaker001:] No, youve been great. Thanks. Bye [speaker002:] No problem, thank you! [speaker001:] Hello [speaker002:] Hi! How may I help you? [speaker001:] Can you tell me when the local store closes? [speaker002:] Local store hours vary! Usually, we are open from 8 AM to 11 PM but you can double check on www.acmebrands.com. Can I help you with anything else? [speaker001:] Oh great! So I can buy things during that time and shop without any issues? [speaker002:] Yes!:] [speaker001:] Awesome, also, are there perks available for Bronze members? [speaker002:] Yes! Bronze members are invited to the annual holiday party which includes a free flight and open bar. Also, they save on shipping fees and receive promo codes. Can I help with anything else? [speaker001:] Excellent thank you for the information. [speaker002:] Of course!:] [speaker001:] No that's all! Have a great day [speaker002:] Thank you so much for shopping with us! Have a great day! [speaker001:] Hi, what can I do for you? [speaker002:] Hi, my name's Chloe Zhang. I have a premium subscription with Acme I was on my account page, but I couldn't find any details about the subscription. Can you let me know when my annual fee is due? [speaker001:] Okay, thanks for being a premium member. Sure, I can look into that for you. Can I have your account ID and order ID? [speaker002:] sure, B2H2LIOWXN 8621820011 [speaker001:] You have $14 that was due yesterday [speaker002:] oo, sorry about that [speaker001:] Here is a link you can use to check your account in the future. Would you like to pay that amount today? [speaker002:] can I use my credit card on file and pay that off before it gets further into arrears? [speaker001:] Yes, we can do that. You account is now up to date Is there anything else I can do for you? [speaker002:] No, that's perfect, thanks [speaker001:] Have a good day [speaker001:] Hi how can I help you? [speaker002:] hi, i was wantingto get a refund because i changed my mind about an item i ordered [speaker001:] Okay, can I have your name? [speaker002:] Norman Bouchard [speaker001:] Can I have your username, email address, and order ID? [speaker002:] my user name is normanbouchard448 email is normanbouchard448@email.com Order ID: 5175302569 [speaker001:] How did you want to receive your refund? [speaker002:] yes back on my debit card [speaker001:] How much is the refund amount? [speaker002:] $74 [speaker001:] Okay this amount have been credited to the debit card on file Is there anything else I can do for you? [speaker002:] thats all, thanks that is all i needed, thank you [speaker001:] Have a nice day [speaker001:] good afternoon, how can I help you? [speaker002:] I'm looking for some information about a pair of shoes on your site. [speaker001:] sure, what do you want to know [speaker002:] can you tell me the width? [speaker001:] the guarantee do you say? [speaker002:] I just want to know the width of the boots [speaker001:] ok, sorry one moment. ok, our boots come in a wide variety of sizes. but with an additional 16 Inch in width. [speaker002:] Okay. Thank you. [speaker001:] I also recommend buying to try them and take advantage of free returns. a pleasure to help you have a nice day [speaker001:] Hi, how can I help you? [speaker002:] Well, I'm waiting for a refund, but I wanted to add an item to that existing refund. [speaker001:] Ok I can help with that [speaker002:] I should have a $100 refund but I want some jeans that are $94 [speaker001:] Ok, what was the reason for your refund? [speaker002:] Well, originally I bought the wrong size jeans. [speaker001:] ok thank you Can I have your full name or Account ID please? [speaker002:] Unfortunately with my gym closed and being at home I guess I have been eating and drinking too much... Crystal Minh [speaker001:] Same here! Can I have your username, email and Order ID? [speaker002:] Username: cm876355 Cm876355@email.com Order ID: 0457428144 [speaker001:] What brand are the $94 Jeans that you want to add to the refund? [speaker002:] Calvin Klein [speaker001:] thank you [speaker002:] Ugh, can't believe I need another larger size...: [ [speaker001:] Yes, it's very upsetting. We are all going to need weight watchers soon [speaker002:] True! [speaker001:] Ok, your refund is complete! [speaker002:] Gyms are going to be really busy when this all ends [speaker001:] Yes! [speaker002:] Oh, thank you so much. that was quick! I appreciate the help! [speaker001:] Great, you're welcome Can I help with anything else? [speaker002:] No, that was it! [speaker001:] ok, Have a great day [speaker001:] Good afternoon, how can I help you? [speaker002:] I currently have the premium subscription and i need to pay for it. I really like it and i want to keep it active. [speaker001:] sure, one moment would you give me your full name or account ID Sir are you there? [speaker002:] yes sorry! my dogs were barking! [speaker001:] don't worry [speaker002:] my name is Chloe Zhang my account id is H9TWHMTAGR [speaker001:] additional to this would give me your order ID [speaker002:] it is 8784500642 [speaker001:] Will Miss Chloe pay for the entire year? [speaker002:] sure i can do that how much is it? [speaker001:] $ 99! [speaker002:] ok i can do that [speaker001:] this was charged from your card associated with the account. all set Miss Chloe! a pleasure to help you [speaker001:] Hello, how may I help you today? [speaker002:] Hi what are all the mempbership levels? I am thinking of purchasing one [speaker001:] Sure, let's see what we can find out for you. [speaker002:] I need to shop during this dang quarantine:0 Thank you [speaker001:] So here is what I have found so far. There are 3 membership levels, they are Bronze, Silver and Gold. All 3 memberships are invited to the annual holiday superparty with open bar and free flights from anywhere in the US. Bronze members save on shipping fees and promo codes, silver get bronze perks but can have an agent make purchases for them and can cancel orders at any time. Finally, Gold members get unlimited refunds and both Bronze and Silver perks. [speaker002:] Thats great info, thank you! [speaker001:] My pleasure, is there anything else I can help you with? [speaker002:] That is all thank you have a great day! [speaker001:] You have a wonderful rest of your day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi, can you tell me what material this Calvin Klein jacket is made of? [speaker001:] The outside jacket is made with synthetic materials, including polyester, nylon, and tricot. The inside is lined with cotton, optimized for insulation and ensuring that the wearer retains as much body heat as possible. Is there anything else I can help you with today? [speaker002:] Is it filled with down? [speaker001:] There is no mention of that so I'm assuming it is not. [speaker002:] Okay, does it say the lowest temperature it is suited for? [speaker001:] It does not say the exact temperature. However, our jackets are designed to be wind-proof and will prevent wind from directly hitting your mid-line. It should be fairly warm to wear. [speaker002:] Okay, that is very helpful. [speaker001:] Great! Is there anything else I can help you with today? [speaker002:] No, thank you. Thank you for answering my questions! [speaker001:] You're very welcome! Have a wonderful day. [speaker001:] I want to possibly buy this shirt but I do not see what sizes it comes in [speaker002:] Ok [speaker001:] can you tell me better yet what is the material of this shirt hello [speaker002:] Hi, I'm getting information. If you don't see a size, it means that size is not available [speaker001:] what about the material [speaker002:] Most shirts are made of natural fibers, to know what's in your shirt you should check the label on the collar [speaker001:] okay, I will try to zoom in thank you [speaker002:] Is there anything else I can help you with? [speaker001:] nope, that should do it [speaker002:] Ok, I will end this conversation now [speaker001:] Hi! How may I help you? [speaker002:] I wanted to know how much it would be to have my order gift-wrapped [speaker001:] A fixed cost of 4.99 per item. If the item is over-sized this may change. We can also add text up to 300 characters. [speaker002:] How big is an oversized item? One of my items is a coat [speaker001:] A coat would not be oversized. Oversized is not defined, it is found out at the moment of purchase. [speaker002:] so it will tell me if my item is oversized before I purchase it? [speaker001:] Yes. [speaker002:] so I can choose to not have that one wrapped? [speaker001:] Yes. [speaker002:] great, thank you! [speaker001:] Anything else today? [speaker002:] that was it [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello I was wondering if you could tell me when the fall collection drops. I was interested in buying some stuff. [speaker001:] The AcmeBrands fall collection will drop on the 3rd of October 2020. Is there anything else I can help you with? [speaker002:] Thank you so much. I love this collection and I do not want to go elsewhere I think you have answered my question again thank you so much. [speaker001:] No problem at all. I am glad you like our product line. Have a great rest of your day. [speaker001:] Hi, how can I assist you today? [speaker002:] Hi. My name is Sanya Afzal. I am having a problem using the search bar on the website. The search results are unrelated to what I type in. [speaker001:] You're not the first person to have that happen today. I have some ideas for helping get it sorted out. Can you try logging out and in? [speaker002:] I will try that now. It still doesn't work correctly. [speaker001:] Okay, how about searching for something else? Please try "Prada handbag" [speaker002:] OK I tried it, and I see Prada handbags. It seems to be working now. [speaker001:] Awesome! Is there anything else I can help with? [speaker002:] NO [speaker001:] I'm happy to help. Have a wonderful day. [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] Hi i got an email saying my subscription was cancelled i wouldnt mind extending it so i can order some things by the end of the week [speaker001:] I can look into that for you, may I have your full name? [speaker002:] Albert Sanders [speaker001:] One moment Albert. Albert, can I also get your Account ID and Order ID? [speaker002:] Account ID AAS1233d5 I dont have an order id i just want my subscription renewed [speaker001:] Okay, one moment Albert. Do you think your subscription was cancelled by mistake? [speaker002:] no [speaker001:] What did the email say, Albert? [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] I would like to return an item because it the wrong size [speaker001:] I'll be glad to help you with that! Your full name, please? [speaker002:] Rodriguez Domingo [speaker001:] To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] rdomingo927 rdomingo927@email.com 0508520898 [speaker001:] Perfect! And your Membership Level, please? [speaker002:] Bronze [speaker001:] Thank you, Rodriguez. Now, what is the purchase date for your item? [speaker002:] 2020-03-24 [speaker001:] Great! Since your order date was pretty recent, you are eligible for return. Would you like to do that? [speaker002:] yes [speaker001:] Your full address please? [speaker002:] 3204 Woodshore St San Mateo, TX 58019 [speaker001:] How would you like to complete your return? Your can opt for By Mail, In Store, or your nearest UPS Drop Off Center. [speaker002:] in store [speaker001:] You're all set! The return label and details for how to complete your return will be sent to you by email. [speaker002:] Okay, thank you [speaker001:] Is there anything more I may help you with today? [speaker002:] That is everything, thank you again have a great day [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello [speaker002:] Hello, how can I help you today? [speaker001:] I want to check the status of my account it seems like I paid for a subscription but I didnt order it so I would like a refund [speaker002:] Okay, can I have your full name? [speaker001:] sure my name is Joye Wu Joyce Wu [speaker002:] And how did you find out about this Joyce? [speaker001:] My wife told me about this issue [speaker002:] Okay! Let me check the system to see what's wrong. Well your wife must have misheard something because we don't have a subscription on your account. You haven't been charged anything since your last purchase. [speaker001:] Yeah could be she told me she wasnt sure so are you sure there isnt a charge? [speaker002:] 100% [speaker001:] ok [speaker002:] Is there anything else I can do for you? [speaker001:] sorry for wasting your time then that would be all [speaker002:] No worries. Have a nice day! [speaker001:] hi how can I help? [speaker002:] I'm looking for a particular style of jeans. Do you have any with a ripped holes design? [speaker001:] let me check for you [speaker002:] Okay, thanks [speaker001:] yes. most of our jeans come with artistic rips and tears is that what you are looking for? [speaker002:] Oooh, interesting! I would have thought they would be more rare. [speaker001:] same give the people what they want, that is our aim [speaker002:] Yes, that's exactly what I'm looking for. [speaker001:] is there something else I can help you with? [speaker002:] That's all I needed! [speaker001:] good luck with your jeans then! [speaker001:] Hello. How may I assist you today? [speaker002:] hi i want jeans pant [speaker001:] Okay, I can help you with that. Are they out of stock? [speaker002:] sorry i want jacket of this brand Marmot [speaker001:] Oh no problem. Did you search for it on the website? [speaker002:] why [speaker001:] Do you want me to purchase the jacket for you? [speaker002:] ok i will search to them thank you [speaker001:] No problem. Let me know if you need any assistance. [speaker002:] nothing [speaker001:] Were you able to find the jacket? [speaker002:] no [speaker001:] Okay I'll help you. Did you try a search for "Marmot jacket"? Are you still there? [speaker001:] Hello, how can I help you? [speaker002:] hello i wanted to know what happens if i'm late with a payment for my subscription [speaker001:] A late fee will be charged for any late payment for a subscription service. The fee is $2.00 per day past the monthly payment deadline. Gold and silver members are allotted a grace period of five late days per month in which the fee will not be applied if the payment is made within this time period. [speaker002:] oh alright. thanks for the info! [speaker001:] No problem. Can I help you with anything else? [speaker002:] that was all i needed. have a good day [speaker001:] Have a great day! [speaker001:] hello, how can i help you [speaker002:] hi there i wanted to know how the hood attaches to the 79 dollar tommy hilfiger jacket:] [speaker001:] I will happily look that up for you. [speaker002:] thanks [speaker001:] The hood is attached by 5 buttons located on the collar of the desired jacket. Unbutton it and the hood would be removed. [speaker002:] oh great [speaker001:] Do you need anymore help? [speaker002:] thanks for the info that's it [speaker001:] have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I think a subscription was added to my account but I didn't request it. [speaker001:] May I have your full name or account ID? [speaker002:] Sure, my name is Crystal Minh. [speaker001:] May I ask why you think there is an added subscription? [speaker002:] My husband believes there was a $40 charge for a subscription but we didn't order that. [speaker001:] Ok, I have pulled up your account and there are no added charges at this time. The charge is likely from another source. [speaker002:] Ok, so you definitely don't see a $40 charge on my account, or a premium membership? [speaker001:] No, my system is not showing either of those things at this time. [speaker002:] Alright, I'll let my husband know. Thanks for your help! [speaker001:] Is there anything else I can help you with? [speaker002:] No thanks [speaker001:] Have a good day. [speaker001:] Hello, how can i help you today [speaker002:] Dude. I have no idea what happened, but I'm super annoyed. I got charged for some rando order that I did NOT place. Who wants a boring, gray, button-up Michael Kors shirt anyway? Not THIS guy! Can you help me out? [speaker001:] Yeah sure could i get your full name and account ID please [speaker002:] Alessandro Phoenix I don't know the Account ID, sorry. [speaker001:] Okay, do you have the order ID [speaker002:] Yeah sure, the ID for the order I didn't place! 1629976446 [speaker001:] Okay, do you have your membership level [speaker002:] Silver all the way, baby! [speaker001:] Okay since you are silver we will refund the order right away. Is there anything else i can help you with today? [speaker002:] Nah man, that's it. Thank you so much for your help! [speaker001:] No problem, have a nice day [speaker001:] hello [speaker002:] Hi! How may I help you today? [speaker001:] I think there is something wrong with my delivery time [speaker002:] Oh no! Lets look at that. Can I have your name [speaker001:] Crystal Minh [speaker002:] Can I have your account id and order id [speaker001:] Account ID: EWWFLLYFPS Order ID: 9266847187 [speaker002:] I do see that we made an error. I updated the time for you Is there anything else I can help with today [speaker001:] oh great. no. that was all thank you. [speaker002:] You're Welcome! Have a great day [speaker001:] Hello. How can i help you today? [speaker002:] hi, I am trying to check my order but I lost my phone and cant do the two factor thingy [speaker001:] Oh no! I'm so sorry to hear that. But we can possibly reset it for you give me just one moment please Can I get your full name and account ID? [speaker002:] Joseph Banter i do not have my account id [speaker001:] that's okay. Can I get your email address please? [speaker002:] josephb9@email.com [speaker001:] I have emailed you a code to reset your two factor authentication I have also sent you a link of best practices to avoid this problem in the future [speaker002:] thank you I will try to log in with it [speaker001:] Is there anything else I can do for you today? [speaker002:] nope thats all [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi I seem to be missing credits from my account It was from a one time deal due to a previous purchase [speaker001:] Oh no! I'm sorry to hear that. Let's see if we can resolve that. Can I have your name please? [speaker002:] Chloe Zhang [speaker001:] Okay let me see what's going on. One second. Do you know how much the credit was supposed to be for? [speaker002:] 40 [speaker001:] Okay it does look like it was an error in our system. I have generated a promo code for the missing credit. Here you go: UQ75U. Can I help you with anything else today? [speaker002:] that was all thanks [speaker001:] Thank you and have a great day! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] I am Crystal and I want to check the status of my last order [speaker001:] Hi Crystal! I'll be glad to help you with that. Your full name, please? [speaker002:] It seems the payment method is wrong Crystal Minh My full name is Crystal Minh [speaker001:] Thank you so much Crystal, one moment please! [speaker002:] Alright then [speaker001:] May I please get your Account ID and Order ID? Crystal, did I lose you? Ma'am? Crystal, I will need to disconnect our chat in 60 seconds if I don't hear from you. [speaker001:] Hi, How can I help you today? [speaker002:] Hi. I was wondering how much it would cost to overnight ship something? I have found a jacket that I really like! [speaker001:] Okay, I can look into that for you. [speaker002:] I am a silver level member, are there any benefits related to that with overnight shipping? I really need my jacket. [speaker001:] Have you already ordered the jacket? [speaker002:] No. I am just wanting to know before I order it. [speaker001:] Sorry i'm still working on it. [speaker002:] Okay. [speaker001:] Silver members do get special shipping rates. [speaker002:] So, what is the price for overnight? [speaker001:] overnight [speaker002:] So what is the cost? [speaker001:] One moment please. Sorry for the delay. For continental US-based customers, the rate is $39.99 for items of 5 pounds or less, $54.99 for items of 10 pounds or less, and $69.99 for all other items. [speaker002:] Okay. Thank you! [speaker001:] IS there anything else that I can help you with? [speaker002:] That's all that I will be needing. [speaker001:] Have a great day [speaker001:] Hello. [speaker002:] Hi! How can I help you today? [speaker001:] I am very confused I got an email about a great sale. It included a promo code Today I tried to use the code and I couldn't. The site says it's "invalid" Can you help me? [speaker002:] Sure, I'd be happy to help. What is your full name? [speaker001:] Sure Chloe Zhang [speaker002:] How long ago did you receive the promo code? [speaker001:] I got five days ago *got it [speaker002:] Okay, it should definitely still be valid then. Let me check with our system. What is your membership level? [speaker001:] Guest [speaker002:] Okay, I'm very sorry but unfortunately the system shows that it isn't a valid promo code. Maybe there was a mistake with the email or it was a scam email. I advise you to check the sender just to make sure it was legitimate. I'm sorry for the confusion. Is there anything else I can do for you today? [speaker001:] Really? That's so upsetting It looked like a real sales email from you site [speaker002:] I understand. That is frustrating. [speaker001:] I guess I will have to be more careful in the future [speaker002:] Yes, there are so many scams out there these days. I'm so sorry I couldn't help you further. [speaker001:] There are! I get so many calls from people saying that I won a vacation or something I am so upset that I fell for it! Well, thanks anyway for your help I don't need anything else [speaker002:] You're welcome. Be careful out there! And have a great day. [speaker001:] Hi! How can I help today? [speaker002:] I have a question about an item I ordered [speaker001:] Okay! What would you like to know? [speaker002:] I ordered a tommy hilfiger jacket but it's in the wrong color. how do I return it? [speaker001:] I'm happy to help you with that. Can I get your full name, please, so that I can pull up your account? [speaker002:] Albert Sanders [speaker001:] Thank you, Albert. While I do that, can you please send me your email address and order ID, so that I can validate your purchase? [speaker002:] albertsanders324@email.com 5953063517 [speaker001:] And lastly, can I have your username, please? [speaker002:] albertsanders324 [speaker001:] Validated, thank you! When did you purchase the item? [speaker002:] September 2019 [speaker001:] Okay, and what is your membership level? [speaker002:] gold [speaker001:] Great, then you can return for free with no problem! Can you please send me your full address so that I can create a shipping label for you? [speaker002:] great! it's albertsanders324@email.com [speaker001:] Physical address, that is. [speaker002:] 5164 Lincoln Ave Jacksonville, WA 42476 sorry [speaker001:] No worries. How would you like to process the return? By mail, or in store or drop off center? [speaker002:] by mail [speaker001:] Okay. You're all set, Albert! You should be receiving the shipping label shortly. Can I help you with anything else today? [speaker002:] that's it thanks for your help [speaker001:] Okay, have a nice day! You're welcome! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] I cannot access my account because I forgot my password [speaker001:] I'm sorry to hear that. Let's see if we can get the password reset for you. [speaker002:] Okay thank you [speaker001:] Can I have your Full name as well as your username? [speaker002:] My name is Alessandro Phoenix [speaker001:] And your username please? [speaker002:] I'm sorry I don't have that information [speaker001:] Okay. Let's recover your username first then. Ill need 2 pieces of the following information for that. Your Zip code, Phone number or Email address. [speaker002:] My phone number is 110-2874 and my Zip code is 79117 [speaker001:] Alright that all checks out, your username is aphoenix1 [speaker002:] Thank you [speaker001:] Now lets take care of the password. Do you have a pin number? [speaker002:] Yes, my pin number is 786723 [speaker001:] Alright. I was able to generate a temporary password for oyu. Make sure to change it to something you'll remember after logging in the password is ylc2jm6bnyn [speaker002:] Thank you! [speaker001:] No problem! was there anything else I could help you with today? [speaker002:] That is all. Thanks again for your time [speaker001:] Thank you for shopping with us, Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] I want to know the state of my refund because I want to double check the status [speaker001:] Okay, let's check on that. Can I get your full name or account ID? [speaker002:] Full name is Joseph Banter [speaker001:] Great. I will also need your username, email address, and order ID please [speaker002:] Username: jbanter0, Email Address: jbanter0@email.com, Order ID: 0059688060 [speaker001:] Thank you. It looks like the status is still in progress and you initiated the refund by chat [speaker002:] Okay [speaker001:] Is there anything else you need? [speaker002:] No [speaker001:] Have a great day [speaker001:] Hi! How can I help you today? Hi, are you there? [speaker002:] I'm thinking about buying some stuff and I just was wondering what the different membership levels are. [speaker001:] No problem! Acmebrands membership is the official rewards program for our most valued customers, The levels include Bronze, Silver, and Gold. All other customers are considered guests. Does this answer your question today? [speaker002:] How much do I have to spend for each level? [speaker001:] Bronze members have to spend over $500 in the last year, Silver, $1000, and finally gold, $2000 as well as a short questionaire. [speaker002:] Okay thanks that answers on my questions [speaker001:] Great! Is there anything else I can do for you today? [speaker002:] No that's all I need [speaker001:] Fantastic, thank you for contacting AcmeCorp and have a good day! [speaker001:] Hi, there. How may I help you today? [speaker002:] Hello So I signed for a premium membership program and I would like and extension because I dont have the money to pay for it now, is that possible? [speaker001:] Okay, I can look into that for you. May I have your full name please? [speaker002:] Thanks my name is Sanya Azfal [speaker001:] Thank you, Ms. Azfal. May I have your Account ID and order ID? [speaker002:] yes of course Account ID: H9EVJOF0GD Order ID: 35541228743 [speaker001:] The system is having difficulty verifying your identity. [speaker002:] Order ID: 3554122874 sorry seems the ID I entered was wrong Account ID: H9EVJOF0GD [speaker001:] Thank you. Can you please spell your first and last name again for me? [speaker002:] sure its Sanya Afzal [speaker001:] Great! I've verified your identity. Are you a Gold, Silver, or Bronze member? [speaker002:] I am a Gold member [speaker001:] Okay, our system indicates that you are actually a Silver member. [speaker002:] Really? are you sure? [speaker001:] The system is going haywire right now. It finally verified that you are a Gold member. Sorry about that! [speaker002:] Dont worry about it I understand [speaker001:] You can definitely get an extension. [speaker002:] great lets do that then those are great news [speaker001:] I have extended it for you. I hope things get better for you. Is there anything else I can help you with? [speaker002:] no that would be all thanks [speaker001:] Have a great day. [speaker001:] Hello, how may I help you? [speaker002:] Hello. I have an issue with my order [speaker001:] I'm sorry to hear, could I have your full name please and I'll see what I can do. [speaker002:] I got this jacket for my wide. I thought that it loved great! But she's so picky. She hates it. Can you help me fix it? My name is Rodriguez Domingo *my wife LOL [speaker001:] Thank you, were you trying to return the jacket? [speaker002:] Yes [speaker001:] Okay, did you already get it, or just order? [speaker002:] I have received the order [speaker001:] I'll need your Username, Email, and Order ID, please. [speaker002:] My wife is so frustrated. She says that I must think she has bad taste So I need to get rid of this jacket Sure rdomingo rdomingo@hotmail.com 7250391369 [speaker001:] Thank you, sir. Anything specific about the jacket she didn't like? [speaker002:] She said it looks like it's for someone over 70 She is only 25 So she is insulted I told her that older people are stylish, too, but she won't listen to me [speaker001:] Do you know your membership level? [speaker002:] Guest [speaker001:] And when was the purchase date of the order? [speaker002:] I bought it on March 25th [speaker001:] Okay, we'll get that returned for you right away. I'll need your full address [speaker002:] 3450 1st Ave La Fayette, CA 33255 [speaker001:] Would you like to send it back by mail, in store, or at a drop-off location? [speaker002:] I can mail it back [speaker001:] Okay, your shipping label is on its way for the return, is there anything else I can do for you? [speaker002:] Okay. Can I drop it in the mail once I get the label? [speaker001:] Yes [speaker002:] I don't need anything else. Thank you! [speaker001:] Have a good day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] I was curious about how I go about getting the premium membership [speaker001:] I'm glad your interested in our membership services. Could I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] Are you interested in paying for a subscription or would you like more specific information about our subscription? [speaker002:] i was interested in getting one, I have my eyes on some items [speaker001:] Would you like to pay or renew a subscription? [speaker002:] pay [speaker001:] Could I have your account ID and order ID please, Alessandro? [speaker002:] sjdnbfskn 20292383 [speaker001:] Thank you. Our standard subscription is $99 a year. How much would you like to pay. [speaker002:] credit card if I could, the card number is 202983293 1222 903 [speaker001:] I've updated your account and your subscription is now active. Is there anything else I can help you with? [speaker002:] no that was all thanks [speaker001:] You're welcome. Have a great day. [speaker001:] Hi, how can I help you? [speaker002:] Hi, I'm considering buying a jacket, but I need more info about it. [speaker001:] Okay, sure what did you want to know? Hi, are you still there? [speaker002:] sorry yes, i'm here. Do you have any medium in stock currently? [speaker001:] These shirts come in a wide variety of sizes. However, if the shirts are listed as empty on the website, then we are currently out of stock. Shirts will usually be refilled at the second week of every month, so you can check back at that time. [speaker002:] ok great, thank you. [speaker001:] Is there anything else I can do? [speaker002:] nope that is it. [speaker001:] Have a nice day [speaker001:] Good afternoon and thank you for contacting AcmeBrands! How can I assist you today? [speaker002:] i want to check my order status becuase shipping is way too high [speaker001:] Sure. What's your name and order ID? [speaker002:] Name: Sanya Afzal Order ID: 9799923455 [speaker001:] Thank you. I'll pull up your account. Could you give me the username and email address used to place your order? [speaker002:] Email Address: sanyaa46@email.com my username is sanyaa46 [speaker001:] Thank you, Sanya. What is the stats of your delivery? [speaker002:] it was delivered but the shipping cost was way too high [speaker001:] I'm sorry that you feel our shipping costs were too expensive. While I can't refund for the total of the shipping costs, I can refund a portion of them back to you. Would that okay? [speaker002:] that's ok [speaker001:] I'm refunded your account in the amount of $8, which would have been that standard shipping fee for your order. Is there anything else I can help you with today, Sanya? [speaker002:] thats all thanks [speaker001:] You're welcome. Enjoy the rest of your evening! [speaker001:] AcmeBrands, how may I help you? [speaker002:] i would like to have access to my account. i forgot my username [speaker001:] Let me help you with that. [speaker002:] ok [speaker001:] Could I have your full name or account id? [speaker002:] Chloe Zhang. [speaker001:] Thank you Could I have your zip code, phone number, and email address? I need at least two of those. [speaker002:] 37783. chloez47@email.com 619 181 1996 [speaker001:] Thank you [speaker002:] ok [speaker001:] Your username is CZhang1 You should be able to log into your account now. [speaker002:] thank you. i will log in now [speaker001:] Can I help you with anything else? [speaker002:] that is all [speaker001:] Have a good day. [speaker001:] Hello, and how may I help you today? [speaker002:] I was looking at a jacket but I'm worried I won't be able to remove stains from it. I don't want to buy it if it will be hard to clean. [speaker001:] Well, if it's a wine stay you'll be able to remove it by dabbing it gently with a wet cotton cloth. Then you put some salt on it and let it rest for 5 minutes. Then you put boiling water on the stain. Finally, wash the jack normally but with the hott So depending on how much time you have it can be an involved process Is there anything else I can do for you today? [speaker002:] Wow, that helps a lot. Thanks. That is all I needed. [speaker001:] Have a great day. [speaker001:] Hello, I'm Sher. Thank you for contacting AcmeBrands. How can I help you? [speaker002:] I lost my phone and can't log into my account to check my order. [speaker001:] I'm sorry to hear that. Can I have your full name? [speaker002:] my name is alessandro phoenix [speaker001:] Thank you. I'll pull up your account for you Mr. Phoenix. Do you have your username and password? [speaker002:] I don't have the password. That's why I needed my phone to log in. my username is ap462825 [speaker001:] Okay, I can help you recover your password. Thank you for your username. I'll need to generate you a new password for you to use and once you login with the temporary password, you'll be able to change it to the one you prefer. Can you provide me with your Pin number? [speaker002:] I don't have that. Can you pull it up with my phone number or email? [speaker001:] How about your security question answer, do you remember that? [speaker002:] ugh, no. Sorry. All my info was in my phone. [speaker001:] Well, your security question is set to: What was the name of your first pet? Does that help? If not, you can provide me with your e-mail address. [speaker002:] I have no idea. my email is ap462825@email.com [speaker001:] Okay, so I'll be sending you a rest password link to your e-mail address to have you reset the password to your account yourself. Is that okay? [speaker002:] Sure that will be fine [speaker001:] You should receive the e-mail shortly with instructions on how to complete the process. Is there anything else I can help you with? [speaker002:] Hopefully that works. That will be all. Thanks! [speaker001:] You're welcome. I hope you have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I was billed for an order even though I never bought it! [speaker001:] Glad to help. May I have your full name please? [speaker002:] Rodriguez Domingo [speaker001:] thanks Rodriguez. Can you please let me have your username, email address and Order ID to validate this purchase? [speaker002:] rd836397 rd836397@email.com Order ID: 8579244986 [speaker001:] sorry it is a company's mistake. i will give credit back to you. [speaker002:] Okay sounds good [speaker001:] A credit has been returned to your account. Is there anything else that I can help you with? [speaker002:] No, that was all. Thank you for clearing all of this up. [speaker001:] Have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] Hi, The website seems to be running really slow lately and I am unable to use it. Is there a solution? [speaker001:] Is it happening when you visit other websites? Also, do you have other tabs open or other programs running on your computer? [speaker002:] No just yours no nothing else open [speaker001:] I can notify our IT department about the issue. Have you tried logging out of our site and logging back in [speaker002:] Tried that. It didn't help [speaker001:] I could attempt to submit you purchase on my end. [speaker002:] I'm just trying to browse right now. [speaker001:] Ok. I apologize for the inconvenience and our team will be looking into the issue. Is there anything else I can do for you today? [speaker002:] Thank you for your help. I will try the site later. That is all for now. [speaker001:] Have a nice day. [speaker001:] Hello [speaker002:] Hello! [speaker001:] I am having an issue with the boots that I bought. Sadly they do not fit and are too small. [speaker002:] I'd be happy to help you [speaker001:] I need a bigger size and would like to returnreplace them. How can we get this fixed? [speaker002:] Can I start by getting your name and account ID please? [speaker001:] Sure Alessandro Phoenix and the Order ID is 6924302529 [speaker002:] Thanks, and you email address? [speaker001:] I actually don't use email [speaker002:] ok, can I have your user ID? [speaker001:] Sure CLWBAYQULN [speaker002:] What was your purchase date? [speaker001:] I'm not sure, it doesn't say on my statement [speaker002:] Do you have a receipt? [speaker001:] I am furious, I tell you! Simply furious! [speaker002:] Hello, how may I help you today? I am so sorry to hear that. I will do my best to resolve your issue. [speaker001:] My beloved spouse, who would simply NEVER lie to me [he knows what'll happen if he does] said that you removed my premium subscription from my account. What on EARTH is this nonsense? Is this how you retain customers? Ms. Crystal Minh will not put up with this nonsense! Nonsense twice, for emphasis! [speaker002:] I will try to get this resolved for you right away. Can you please give me your full name or account ID? [speaker001:] Ms. Crystal Minh, of the Northampton Minhs. [speaker002:] Thank you. Please give me a moment to review your account. [speaker001:] I will grant you my patience, just this once! [speaker002:] I can confirm that your premium subscription is currently active, and it was never removed. There must have been a misunderstanding with your spouse. [speaker001:] Well I never! Are you saying my spouse is a liar? He will rue the day he was born. RUE IT! [speaker002:] He might have received a scam email that mislead him to think that the subscription was removed. [speaker001:] Thank you for your competence and assistance. I require nothing further. [speaker002:] Great. I am glad that we were able to resolve your issue. Thank you for your patience. [speaker001:] Thank you and good day. [speaker002:] Thank you. Have a great day! [speaker001:] Hi. how can I help you? [speaker002:] I would like to pay my subscription fee [speaker001:] Okay, what is your name? [speaker002:] Sanya Afzal [speaker001:] Can I have your account ID and order ID? [speaker002:] Account ID: XAGAMOWBHM Order ID: 1553249103 [speaker001:] How much did you want to pay? [speaker002:] how ever much is du due [speaker001:] 99 [speaker002:] ok [speaker001:] Do you have a credit card number? [speaker002:] there should be one on file? [speaker001:] Okay, I will use that. You acount is current and paid, is there anything else I can help you with? [speaker002:] thats it thanks [speaker001:] Have a great dat [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I believe I have a refund pending. I have another order I need to return and have refunded as well [speaker001:] Okay, I can help you with that. May I just gather some information from you first, so that I can access your account? [speaker002:] yes [speaker001:] May I ask your full name, username, email address, and the Order iD of your recent purchase? [speaker002:] Sanya Afzal [speaker001:] and also the brand and type of the item that you wish to return [speaker002:] sanyaafzal503@email.com username-sanyaafzal503 order # 0310226275 and it's a Guess shirt [speaker001:] Thanks Ms. Afzal, I can go ahead and add that to your existing refund now [speaker002:] Thank you! [speaker001:] oh sorry, one last thing. What was the price of this shirt? [speaker002:] $49 [speaker001:] Okay, that's all taken care of now. Is there anything else I can help you with today? [speaker002:] does that make my total credit $149? [speaker001:] Yes, it will all be refunded to you in one transaction [speaker002:] Great thanks! [speaker001:] You're welcome If there's nothing else, I hope you have a great day [speaker001:] My credit card keeps saying its invalid on your website. [speaker002:] Hello, thank you for contacting us today. How may I help you? I'm sorry to hear that the site keeps reading your card as invalid. Let's see what I can do to try to get it resolved. First could you try reentering your card info just to be sure there were no typos? [speaker001:] I just tried it, it didn't work. [speaker002:] Alright thank you. Next could you try logging out and back into your account to see if that clear up anything? clears* [speaker001:] Thank you! It just worked. I can now purchase the product. [speaker002:] Great. I'm glad to hear it was a simple issue. Was there anything else I could help with? [speaker001:] no [speaker002:] Thank you for shopping with us. Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi, I need to cancel an item before it ships. [speaker001:] Ok, I can help with that Do you want to cancel your whole order or just an item in your order? [speaker002:] just the item, i changed my mind [speaker001:] ok, what item do you want to cancel? [speaker002:] Product: Boots Brand: Tommy Hilfiger Amount: $79 Order ID: 5529918504 [speaker001:] Can I have your full name or Account ID please? [speaker002:] Account ID: EIYDW2IP4Y [speaker001:] thank you, one moment please Do you know your Username and email? [speaker002:] yes Email Address: rd068836@email.com Name: Rodriguez Domingo [speaker001:] thank you Do you have your Username? [speaker002:] I dont Username: rd068836 found it [speaker001:] thx [speaker002:] please refund [speaker001:] Do you want the money to go back to your credit card? [speaker002:] yes please [speaker001:] Ok, I will refund the $79 now [speaker002:] thanks! [speaker001:] Your welcome! Can I help you with anything else today? [speaker002:] no [speaker001:] Ok, have a great day [speaker001:] Welcome [speaker002:] Hello! [speaker001:] How may I help you? [speaker002:] I'm having a problem when I try to buy something, when I try to add it to my cart. It's not updating in my cart. [speaker001:] I am very sorry you are experiencing this issue Can I have you fullname? [speaker002:] Alessandro Phoenix [speaker001:] Please try the following steps to resolve the issue quickly [speaker002:] ok [speaker001:] Refresh the page and try to add the item again [speaker002:] ok, I'll try it.. No, doesn't work. [speaker001:] Try log out and log back in [speaker002:] Hold on.. Nope. Wait! After I do both of those it's working now. Thanks! [speaker001:] Wow.. That's fast I'm happy to be of help IS there any other thing that you need? [speaker001:] Hello, and thanks for choosing AcmeBrands! How can I help you? [speaker002:] Hello I am inquiring about my annual subscription fee. When is it due, please? [speaker001:] I'll be happy to check that for you. Can I please get your full name to pull up your account? [speaker002:] Albert Sanders [speaker001:] Thank you. Okay Albert, I've pulled it uip. Can you please send me your account ID and order ID, so that I can verify your identity? [speaker002:] Account ID: 0GGRNVX3RV Order ID: 3893604640 [speaker001:] Thank you. Great, got it verified! Your due date is in three days. I'll send you a link so that you can access this on your own in the future, as well. Do you know your username so that you can access that? [speaker002:] No I don't know it [speaker001:] Your username is asanders1, and you can use that to log in and check. Can I help you with anything else today? If not, I hope you have a great rest of your day, and thanks for being in touch! [speaker001:] Hello. How may I assist you today? [speaker002:] I would like to confirm the shipping address on my order. [speaker001:] Can I have your full name please? [speaker002:] Chloe Zhang [speaker001:] Chloe, can you give me a bit more information about why you want to know which address was used? For instance, do you need to change it? Did you receive incorrect information in an email? et c. [speaker002:] I received an email notification. Is the order being shipped to 2194 Brushwick Dr? [speaker001:] Let me check. I will need some more information from you. Can I have your account and order IDs pleae? [speaker002:] Y0GKLIWIIB 2528752795 [speaker001:] Can I also have your username and email address? [speaker002:] chloez86 chloez86@email.com [speaker001:] I was able to find your purchase. I am going to take a look. Just a moment please. [speaker002:] ok [speaker001:] It is not being sent to that address. I will go ahead and change the address for you though. I'm so sorry about the mixup, but I have changed it to the address you noted. [speaker002:] Thank you [speaker001:] Can I help with anything else? [speaker002:] No, that's all [speaker001:] Okay then. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I am thinking about buying a pair of jeans. Is it true to its size? [speaker001:] Let me check for you. When you care for our jeans well they shouldn't shrink at all after washing. Though that includes washing in cold water and optimally hang drying. [speaker002:] Great. Do you have XXL size available? [speaker001:] We have them in a wide variety of widths, but if you're not seeming them on the website we're out of stock. [speaker002:] oh ok. Thanks alot You've been a great help [speaker001:] Is there anything else I can do for you? [speaker002:] That's all Thanks [speaker001:] Then have a nice day [speaker001:] Hi, am I connected? [speaker002:] Hi! How can I help you? [speaker001:] My name's David Williams I've placed an order there, but the cost of shipping is just too high. I think I'm going to need to cancel this shipment [speaker002:] Okay, I can help you with that. Can I have your username, email address, and order ID, please? [speaker001:] davidw59 davidw59@email.com 7991003845 [speaker002:] Thank you. And what is the shipping status of your order? [speaker001:] "In Transit" [speaker002:] Okay, I was able to successfully cancel your shipment. Is there anything else I can help you with? [speaker001:] No, that was everything. Thanks for your help [speaker002:] You're welcome! Have a great day. [speaker001:] hi, i want to know the state of my refund hello? [speaker002:] Of course. Can I start by getting your full name or account ID? [speaker001:] Alessandro Phoenix [speaker002:] Can I also get your username please? [speaker001:] yea Username: aphoenix389 [speaker002:] Thank you for that! Can I also get your email address? [speaker001:] sure, it is aphoenix389@email.com [speaker002:] Great, I appreciate that. Last thing I need is your order ID. [speaker001:] Order ID: 1521315909 [speaker002:] Hold on one second while I verify that for you. [speaker001:] you need to get my refund amount before giving the refund:] [speaker002:] Which item are you returning? [speaker001:] jacket it costs $94 [speaker002:] Have you started the return process yet? [speaker001:] not yet ok, at this point, just keep in mind what flow you think it is then [End Conversation] and select "not complete" and you should see the correct answer aftewrads [speaker002:] Okay, so I think I already have my answers mostly of where I went wrong anyway, so this will be really helpful. Flow should have been that question at the start instead of assuming it was a status check. Ending and then I can read on where it went wr wrong. [speaker001:] Thank you for shopping with AcmeBrands! What can I help you with today? [speaker002:] Hello. I have a bit of a problem. Every time I see an item I want on your website, it's out of stock!! [speaker001:] Oh no! So it's multiple items that are out of stock? [speaker002:] Yes! It's happened multiple times now. [speaker001:] I'm sorry about that. May I have your full name or account ID? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. I'm submitting a report to the Purchasing Department about this issue. This is unacceptable. Is the report satisfactory for you? Crystal, are you still there? [speaker001:] Hello, how can I help you today? [speaker002:] Hi. my name is David Williams. My email address is dw315904@email.com. I am trying to add an item to my cart, but the cart is not updating. Please help. [speaker001:] Sure, I can help you out with that. First try logging out, refreshing the page, and then logging in again. See if that fixes the issue while I pull up your account. [speaker002:] ok Ill try that, [speaker001:] Let me know if that solves it. [speaker002:] I can see the item in my cart now. Thank you. [speaker001:] Great to hear. Is there anything else I can help you with? [speaker002:] no [speaker001:] Alright, have a great rest of your day. [speaker001:] Hi [speaker002:] Hello. How can I help you today? [speaker001:] So I have a kind upsetting issue I bought this jacket from Guess It was $49 I bought it when I was exercising a ton But then I broke my leg and I gained a lot of weight Now the jacket is the wrong size Can you help me return it? [speaker002:] Lets take a look. Can I have your name please? [speaker001:] Crystal Minh [speaker002:] So Crystal you are looking to return the jacket because it is the wrong size? [speaker001:] yup [speaker002:] Can you tell me your username, email, and order ID? [speaker001:] ok cm144162@email.com cm144162 1141735767 [speaker002:] Thanks for that Crystal. What is your membership level? [speaker001:] silver [speaker002:] What was the purchase date of the jacket? [speaker001:] 2020-02-04 [speaker002:] Great. Thank you. You are eligible to make a return. [speaker001:] okay great how do i do that [speaker002:] Can I have your address for the return label? I will send you a return label for you to print. [speaker001:] 6839 1st Ave Jacksonville, TX 43215 [speaker002:] Then you can drop it in the mail, bring to a store, or bring to a drop off location. One moment please. Which method will you be returning by? [speaker001:] I'll just drop it off at a store i think I want to get rid of it It's depressing to look at clothes that I don't fit into any more [speaker002:] Great that sounds easy enough. Anything else I can do for you? [speaker001:] So I just take it to the store near me? [speaker002:] Yes with the return label that I am sending you. [speaker001:] Okay. So I will wait for the label, then go to the store [speaker002:] Should already have it. [speaker001:] I don't need anything else That was it [speaker002:] Thats it. Great have a nice day. [speaker001:] So I am confused, do I need a label or not? I don't have the label yet [speaker002:] Yes so that the store can ship it to us. [speaker001:] oh okay I understand Well, that's all I needed [speaker002:] Great have a nice day. [speaker001:] Hello, how can i help you? [speaker002:] I need to get into my account but I lost my phone and cant get the authentication [speaker001:] I will be happy to help you with this issue. Can i get a name please? [speaker002:] Chloe Zhang [speaker001:] Thank you now can i get your email address so I can send you the code? [speaker002:] czhang66@email.com [speaker001:] This code will help you reset your 2 factor auth. I have sent it to you I willl also send a link on how to practice the best security measures to keep yourself safe! Can I help you with anything else4? [speaker001:] Hello, how can I help you today? [speaker002:] Yes i looking at my bill, and i see that i was charged twice for my premium subscription [speaker001:] Glad to help. May I have your full name please? [speaker002:] Norman Bouchard [speaker001:] thanks Norman. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] sure my account id is QZSWNGBMNQ and order id 9897014215 [speaker001:] thanks. I also need your membership level to proceed further, please. [speaker002:] sliver [speaker001:] How much is the overcharge? [speaker002:] $40 hello [speaker001:] Sorry about that. What is the total bill amount? [speaker002:] i was charged $80 but i should've been but $40 [speaker001:] Okay, I am offering a refund to you now. A refund of $40 has been made to your account. [speaker002:] ok, thanks [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] that will be all [speaker001:] Have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] I'm frustrated at my search results. They are bringing up items that aren't related to my search. [speaker001:] Happy to help, may I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] thanks Alessandro. You may want to try searching for a different product. If that works, then try to search the original item again. [speaker002:] I'm getting children's clothing items and I am a grown man [speaker001:] Try logging out and logging back in then. [speaker002:] o.k. I'll try that Hey that worked. Now I can find pants that cover my ankles. Thanks [speaker001:] Great, is there anything else that I can help you with? [speaker002:] Nope that's all. have a nice day [speaker001:] Have a nice day! [speaker001:] HI! How may I help you today? [speaker002:] yes i just received an email stating that the premium subscription was added to my account even though i didn't want it [speaker001:] I am sorry that happen. Can I have your name? [speaker002:] Norman Bouchard and i also see it charged me the $40, so i would like a refund [speaker001:] I actually do not see anything being added to your account. I do not see an email from us. It was a scam. If you look at the link they sent, you will notice it is not use. I would highly recommend deleting that email Was there anything else I could assist with today? [speaker002:] oh okay, so everything is good on my account? [speaker001:] Yes it is. [speaker002:] ok, thank you for your help and that will be all [speaker001:] You're Welcome! Have a great day [speaker001:] i was charged for something i never bought! [speaker002:] hi, thanks for contacting us today, i will see what i can do about that [speaker001:] what the heck! how can you guys be so careless?! [speaker002:] What is it exactly that the message says you bought? [speaker001:] it is a Tommy Hilfiger Jacket [speaker002:] ok, and what is your name? [speaker001:] David Williams [speaker002:] Ok, Mr. Williams, let's see what i can do about that I will first need to find this order in our system can i get the order ID along with your username and email? [speaker001:] Order ID: 6908340871 Email Address: davidwilliams040@email.com Username: davidwilliams040 [speaker002:] great, i was able to find it right here and let me check the results. Yup, it looks like it was a system error so you are right let me change that for you how much was the jacket for? [speaker001:] It was $64 [speaker002:] ok, i have issued you credit for the amount of $64 [speaker001:] ok, i can't just get a refund? [speaker002:] sorry, that is outside the company policy is there anything else i can do for you? [speaker001:] well, what can do for me within company policy? [speaker002:] to be honest, not much else, but maybe you had another issue? [speaker001:] no, that's the only issue i have, unless i get some other mystery email [speaker002:] ok, in that case, have a great day! [speaker001:] Hello. How can I assist you? [speaker002:] Hi, can you help me pay my subscription fee? [speaker001:] Can I have your full name? [speaker002:] Joseph Banter I just want to make sure to keep my subscription active. [speaker001:] Can I also have your account and order IDs? [speaker002:] Account ID is W83HKADSZ7 My order ID is 4231512430 [speaker001:] How much do you want to pay? [speaker002:] I'm not sure how much I owe, but whatever that amount is. [speaker001:] You owe $14 which is due today. [speaker002:] Oh, I caught it just in time! [speaker001:] Do you have a credit card number, or would you like me to use the one on file? You sure did! [speaker002:] I'm too lazy to get my wallet out, so please use the one on file. [speaker001:] Of course. I've charged your card $14 to keep your subscription up to date. [speaker002:] Awesome, thank you! [speaker001:] Is there anything else I can help with? [speaker002:] No, that is it. [speaker001:] You're welcome! Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] Something is going on with my account. [speaker001:] Happy to help, may I have your full name please? [speaker002:] Joseph Banter [speaker001:] thanks Joseph. [speaker002:] I need to make sure that I'm still subscribed. [speaker001:] What exactly is the issue? got it. [speaker002:] For some reason, I don't think I am anymore. [speaker001:] To verify your identity, I also need your account id and order id please. [speaker002:] I don't have that info. [speaker001:] Then I need your zip code and phone number please. [speaker002:] 54802 I don't have a phone number. I don't trust phones. the government is always listening. [speaker001:] I understand, Do you want to check your subscription status or amount due or due date? [speaker002:] I heard about my problem in the NEWS. [speaker001:] What exactly is the problem in the news? [speaker002:] You could try searching for NEWS! [speaker001:] sorry I need to notify our Internal Team about your concern. [speaker002:] really, was what I saw in the NEWS correct? [speaker001:] Your subscription is still active. the amount due is $49 three days from now. The Internal team will notify you about your concern. [speaker002:] $49 for what, I think you are looking at the wrong info! [speaker001:] Our Internal team has been notified. is there anything else that I can help you with? [speaker002:] This is off the rails. It should have been Status- Service Removed. [speaker001:] sorry about that! [speaker001:] Hi. My name is Anne. What did you need help with? [speaker002:] I'm having trouble making a payment with my credit card. [speaker001:] Let me check that for you. Can I get your name? [speaker002:] Joseph Banter [speaker001:] Thank you Mr. Banter. Are you trying to place an order, or pay your bill? [speaker002:] I need to place an order. [speaker001:] Are you getting an invalid credit card message? [speaker002:] Yes it is saying my card is invalid. [speaker001:] Have you attempted to put it through more then once? [speaker002:] yes, many times [speaker001:] Try logging out, then back in again. That might reset the system. [speaker002:] ok, can you wait? [speaker001:] Sure. take your time. [speaker002:] Okay. It's still giving me a rejection. [speaker001:] I can make the purchase for you, but before we go that route can you double check the expiration date on your card? [speaker002:] sure. Okay, well it looks like I'm using an expired card! Sorry to waste your time! [speaker001:] That quite alright. Just update your card info and you will be good to go. Did you need anything else? [speaker002:] No that's all. Thanks! [speaker001:] You're welcome. Good night. [speaker001:] Hi [speaker002:] Hello, how are you today? What can I help you with? [speaker001:] I'm good I'd like to remove the second item from your order because I accidentally chose the wrong size I was only thinking of buying it and did not want to actually purchase it. [speaker002:] No problem, can I have your name, account ID, and order ID please? [speaker001:] Name: Crystal Minh Account ID: 5HLBHO2SJC Order ID: 1474450032 [speaker002:] Thank you, do you know if the order has shipped yet? [speaker001:] Shipping Status: In Transit [speaker002:] Also, what is your membership level? [speaker001:] Member Level: Guest [speaker002:] Since the order is already in transit, it looks like you will have to wait until it arrives. Once you get it, then you can contact us to return the item for a refund. I apologize for the inconvenience. Can I help you with anything else today? [speaker001:] No but thank you [speaker002:] You're welcome. Have a great day! [speaker001:] Hello, how can I help? [speaker002:] Hi! i wanted to know how the hood works [speaker001:] Sorry could you rephrase your question? I didn't quite understand. [speaker002:] I'm looking to buy a Calvin Klein jacket but is the hood detachable? [speaker001:] Ah okay. I will check on that for you. One moment please. In the meantime, can you tell me your name? [speaker002:] Vanessa [speaker001:] Nice to meet you! Yes, the hood can be removed. [speaker002:] whoops my name is Albert lol [speaker001:] There are 5 buttons on the collar that holds it in place, and just unbutton them to remove the hood. No worries:] [speaker002:] ok thanks! are there any hidden zippers? [speaker001:] Let me check on that. No, there are not. Did you have any other questions? [speaker002:] no that's all! thank you for your help:] [speaker001:] No problem! hope you have a good day. bye [speaker001:] good afternoon, how can I help you? [speaker002:] What is the shipping status of my order? I never received my order. My name is Sanya Afzal. [speaker001:] Of course there is no problem, just to verify you received an email indicating that it had already arrived? [speaker002:] No emails as of yet. [speaker001:] ok could you give me your full name or account ID [speaker002:] My account ID is LBRARZDL7D [speaker001:] additional to this would give me the order ID, email and username. [speaker002:] order id is 4768635551 my email and username are the same sanyaafzal452 @ email.com [speaker001:] alright, Could you tell me how long you have been waiting for the order? [speaker002:] I've been waiting for 9 days. Is there any way you could resend the order? [speaker001:] yes we can [speaker002:] Oh perfect! Thank you! [speaker001:] We will make a new shipment, please tell me the address [speaker002:] 8540 Kennedy St Baltimore, TX 86306 [speaker001:] would indicate the brand and type of the product you want [speaker002:] It was Calvin Klein boots, Tommy Hilfinger shirt, and Calvin Klein jeans. [speaker001:] all set [speaker002:] Thank you so much! [speaker001:] a pleasure to help you [speaker001:] Hello, how may I help you today? [speaker002:] I want to check on shipping status since I never got what I ordered I've been waiting 5 days [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. [speaker002:] thank you [speaker001:] Can you please provide me with your full name, username, email address, and order ID? [speaker002:] Name: Albert Sanders Email Address: asanders085@email.com Order ID: 7219636905 [speaker001:] And your username please? [speaker002:] asanders085 [speaker001:] Thank you. Please give me a moment to review your order details. [speaker002:] ok [speaker001:] You have been waiting for 5 days? [speaker002:] yes [speaker001:] I sincerely apologize. We have been experiencing some delays with shipping due to the coronavirus pandemic. [speaker002:] all good [speaker001:] Your order should arrive within 2 business days. [speaker002:] thanks! [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] nope! [speaker001:] Thank you. Have a great day! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] I would like to know the price to stitch my name on one of your items? [speaker001:] I'll be glad to look into that for you! May I ask which item you're interested in? [speaker002:] Guess Jeans [speaker001:] Sure thing! The cost for stitching will depend on the amount of text added. Stitching is $0.30 per character for the first 15 characters. It scales down to $0.20 for the next 15, and $0.10 for additional characters after that. [speaker002:] oh okay, great! thanks for you help answering my question [speaker001:] Is there anything more I may help you with today? [speaker002:] no that will be all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you today? Hello? [speaker002:] Hi, I have some shipping issues I need taken care of. I want to push my shipping back a week to avoid paying the shipping fee is possible. [speaker001:] Let me see what I can do Can I have your full name? [speaker002:] yes, it's Crystal Minh? [speaker001:] And your account and order ID's? [speaker002:] my accoutn id is BDQ6HLS1PB and my order id is 4505716134 [speaker001:] Do you know the shipping status of your order? [speaker002:] It says it's out for delivery. [speaker001:] Okay, can I ask your membership level? [speaker002:] it is gold [speaker001:] Well since the item has already being shipped to you I can't delay the shipping. [speaker002:] I was afraid of that: [ [speaker001:] But since you're a gold member I can add the shipping cost back to your account as credit! [speaker002:] Well that's perfect! Exactly what i needed. [speaker001:] Good to hear! Is there anything else I can do for you today? [speaker002:] No that will do! [speaker001:] Well have a nice day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hey, I think I was overcharged for shipping. [speaker001:] I'm sorry to hear that you may have been overcharged for shipping costs. Could you provide me with your name or account ID so I can pull up your account? [speaker002:] David Williams [speaker001:] Thank you. Can you verify your username, email address and the order ID? [speaker002:] davidw73 davidw73@email.com 5711346360 [speaker001:] What is the shipping status of your order? [speaker002:] Delivered [speaker001:] I cannot waive the shipping fee since it has already be delivered, but I can refund you $8, which would have been the standard shipping cost. [speaker002:] That's really fair. Thank you so much. [speaker001:] You're welcome and I apologize for the error. Is there anything else I can help you with today? [speaker002:] That's ok, you've been very helpful. [speaker001:] Thanks. Have a great day! [speaker001:] Hello, what can i help you with today? [speaker002:] Hi, I dont'know why my credit card is getting declined [speaker001:] Okay i can help with that, first could you try entering your card details again. [speaker002:] Yes let me try one moment Okay, I tried but it failed again [speaker001:] Okay then, could you please try logging out and logging back in from your account. [speaker002:] One second, I'm trying Nope, it didn't work either [speaker001:] Okay it seems there is an error on the site but no problem i can make the purchase for you. Could i get your card number expiration date and the brand and item you would like to purchase [speaker002:] All right, you know what I tried again the second method you mentione, and it's now working. Thanks [speaker001:] Okay thats great, is there anything else i can help you with today? [speaker001:] Hello, my name is Anne. How may I help you? [speaker002:] Hi anne! I'm having a middle aged moment. I cannot for the life of me remember my user name, and I want to log into my account [speaker001:] I can help you with that. Can I get your full name please? [speaker002:] Crystal Minh [speaker001:] Than you Crysatl. Alright, next I need your zip code and your e-mail please. [speaker002:] 52637 crystalminh923@email.com [speaker001:] Perfect, I'll have your user name in a minute. [speaker002:] great [speaker001:] Your user name is: cminh1. Did you need any further information? [speaker002:] ok, that covers it! [speaker001:] Great. Have a wonderful day. [speaker002:] you too [speaker001:] Thank you. [speaker001:] Hi! How may I help you? [speaker002:] theres an item I check on over and over which you never have always out of stock wondering what i have to do to get it [speaker001:] I am so sorry about this. Can I have your name? [speaker002:] I'm alessandro Phoenix [speaker001:] What item are you looking at? [speaker002:] and I'm hoping to finally get the tommy hilfiger shirt you never seem to have.. [speaker001:] I have notified our team that the item continues to be out of stock. They will do what they can to get the item back in stock as soon as possible. [speaker002:] ohh darn anyway I could get notified as soon as available? never seems to be in stock long [speaker001:] Sure I will put that in your account for you. Was there anything else I could do for you today? [speaker002:] but just to make sure theres not one in a back room or anything right think thats it [speaker001:] No, it is out of stock at this moment. We will send you an email when it is in stock [speaker002:] alright, thanks take care [speaker001:] Thank you for contacting AcmeCorp! Have a great day [speaker001:] Good afternoon, how may I help you today? [speaker002:] Hi! I just looked at my account and just realized that I haven't received my refund [speaker001:] Oh, I'm so sorry about that. Let's take a look in to this. Just to clarify, you want to check on your refund status? [speaker002:] Yes. I should have received the money but I don't see it in my account. [speaker001:] Let me pull up your account. Can I get your full name or Account ID? [speaker002:] Chloe Zhang [speaker001:] Thanks Chloe. To pull up your order could I please get your username, email address and Order ID? [speaker002:] my username is chloe345 my email is chloe23@gmail.com my order id: 345690 [speaker001:] Thanks Chloe. According to the system your refund is in progress. It should show up in a few days. [speaker002:] Oh ok. Just want to make sure Thank you then [speaker001:] Is there anything else I can help you with today? [speaker002:] That will be it Thanks [speaker001:] Thanks, you have a great day. [speaker001:] Thank you for contacting AcmeBrands, how can I help you today? [speaker002:] Hi I am trying to log into my account but I forgot my username. Can you help? [speaker001:] Absolutely. Can I have your full name or account ID? [speaker002:] Albert Sanders [speaker001:] Thank you Albert. Can I have your zip code, phone number, or email address? I will need 2 of those 3. [speaker002:] 233-9214 36450 my zip [speaker001:] I see here that your username is asanders1 Is there anything else i can assist with today? [speaker002:] ok gret that's it thanks [speaker001:] Thank you, have a great day [speaker001:] Thanks for contacting us at AcmeBrands! How can I help you out today? [speaker002:] Is it possible to get an extension on my subscription payment? [speaker001:] Let me see what I can do. Can you please provide me with your full name so that I can pull up your account? [speaker002:] Chloe Zhang [speaker001:] Thank you, Chloe. While I pull that up, can you please also provide your account ID and order ID? [speaker002:] Account 9KTRK0TM94 order 8346882986 [speaker001:] Thank you, I've successfully verified your identity! What is your membership level? [speaker002:] silver [speaker001:] Okay, and when was your payment due? [speaker002:] I am not sure, but I am currently having some trouble with my credit card account but I do not want to lose my benefits [speaker001:] Okay. On my end, it shows actually that your payment is not due for another 3 days, so I can put in a request for an extension for you and grant it. Is there anything else that I can do for you? [speaker002:] That is great! For how long would it be extended? [speaker001:] I'm afraid that I don't have that information available, but it will hopefully be long enough to give you enough time to get the credit card problem sorted out. [speaker002:] OK, will I receive any notice of the new due date for the payment? [speaker001:] I am not sure, but I can ask my manager to call you with more information, if you'd like. [speaker002:] Yes, that would be wonderful! I just want to make sure everything is sorted out in time. [speaker001:] Sure, what is your number? [speaker002:] 818-2589 [speaker001:] I've notified the manager and recorded your phone number, so you can expect a call soon. Can I help you with anything else today? [speaker002:] Not at this time thank you for all your help! [speaker001:] You're welcome, have a wonderful rest of your day! [speaker001:] hello, how can i help you? [speaker002:] I would like to know more about these boots. [speaker001:] What do you want to know about them? [speaker002:] What is the width of them? [speaker001:] Our boots follow the us size system but also have an extra 16 inch in width added to each size. [speaker002:] So they are regular size? [speaker001:] Yes regular size but with 16 width added onto them [speaker002:] Thanks. Byebye! [speaker001:] Have a great day [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I'd like some information about a pair of jeans I'm thinking of buying [speaker001:] I would happy to answer your questions. What do you need to know? [speaker002:] I'd like to know how often they need to be washed? [speaker001:] It is recommended that they are washed at least once per week. This assumes 2 to 3 wears; however, for extra physical activity it is recommended you wash the same day. Do you have anymore questions? [speaker002:] Thanks! [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] hello [speaker002:] Hi I have a question about my account I have a premium subscription but I'm not sure if it's expiring or not. can you help? [speaker001:] yes I can Give me your fullname [speaker002:] Sanya Afzal [speaker001:] Are you late on subscription payment? [speaker002:] I wanted to check on the status if I am late I want to see how much is due and pay it [speaker001:] Give me a moment. We did you play your last subscription? [speaker002:] I don't remember I just realized it now so I figured I would talk to you first [speaker001:] I won't be able to see your subscription status from here [speaker002:] I think it might have been two months ago [speaker001:] but I can inform you about policy on late fee [speaker002:] I remember it was before all this coronavirus stuff came up [speaker001:] Give me your account id and order id [speaker002:] 6COPK8U4WG 9900401754 [speaker001:] Your subscription will expire in the next 3 days and the due amount is $49 [speaker002:] ok can you pay it with the credit card on file? [speaker001:] yes I can [speaker002:] ok great please do thanks for your help [speaker001:] Subscription paid [speaker002:] cool [speaker001:] Would this be all for today? [speaker001:] Hello! Thank you for contacting Acme customer support. How may I help you today? [speaker002:] I was looking at the tommy hilfiger boots and the website is tell me that my size is not available. Could you check to see if there are any in stock? [speaker001:] I'd be happy to look into that for you. May I start by getting your full name? [speaker002:] Norman Bouchard [speaker001:] Just a moment while I access our inventory system, Mr. Bouchard. Unfortunately, all of our stock is shown on the website. If it is unavailable there, then we are currently out of stock. [speaker002:] Okay thank you for looking [speaker001:] However, we do restock monthly so I'd recommend checking back at the end of the month. [speaker002:] ok [speaker001:] Is there anything else that I can do for you today? [speaker002:] No that is all [speaker001:] Thanks for shopping with Acme. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello! I think your site is too slow at this time. I can't get anything done. [speaker001:] Oh no, I'm sorry to hear that. Is it the whole site that is slow? [speaker002:] I'm at the home page and can't get further [speaker001:] There are a few things we can try to fix the issue. May I ask who I am speaking with today? [speaker002:] Sure, my name is Chloe Zhang [speaker001:] First of all, I'm going to write up a report and send it to the website team so they look in to this! [speaker002:] Thanks [speaker001:] Can you try logging out of your account and then back in Chloe? [speaker002:] Ok, let me try. one minute Nope, it's not working [speaker001:] Alright. Sometimes if too many programs are running it can cause the site to run slowly. Can you try closing the other tabs in your browser? [speaker002:] Sure, You know it seems working now. That's fantastic, thank you. [speaker001:] That's great!! Is there anything else I can help you with today? [speaker002:] That's all for today. Thank you. [speaker001:] Thanks Chloe, enjoy the rest of your day. [speaker001:] Hello! How may I help you? [speaker002:] When I try to add items to my cart it is not updating with the new item [speaker001:] I am sorry to hear that. We will work through some steps to fix this issue for you. [speaker002:] alright thanks [speaker001:] Have you refreshed the page and try to add the item again? [speaker002:] that has not fixed the issue [speaker001:] Another option is to log out and back in. [speaker002:] yes that does seem to have fixed the issue, now I can finally make my order [speaker001:] I am glad that worked! Is there anything else I can do for you? [speaker002:] no that was all thanks [speaker001:] Have a great day! [speaker001:] Hi! [speaker002:] Yes i'm trying to check the status of my order online but i lost my phone that use the two factor authentication [speaker001:] How can I help you? sure, not a problem, I can help with that! May I have your name please? [speaker002:] Chloe Zhang [speaker001:] Thanks, I'll also need your email address to send you a link to reset 2 factor authentication [speaker002:] CZhang123@gmail.com [speaker001:] Perfect, I'll send you a link to reset 2FA as well as a link about best practices for online security Was there anything else I could help you with? [speaker002:] okay, great thank you and that will be all [speaker001:] you're welcome, have a good night! [speaker001:] Hi, what can I do for you? [speaker002:] Hello, I would like to know more about a product I want to purchase. I was wonderng if the Calvin Klein jeans are dark blue or black? [speaker001:] Sure, let me check on that. The jeans are dark blue [speaker002:] Ok great. Thank you [speaker001:] Is there anything else I can do for you? [speaker002:] That is all [speaker001:] Have a good day [speaker001:] Hello. How may I help you today? [speaker002:] Hi. I want to check into shipping on my order. The price seems very high. [speaker001:] The shipping price? may I have your name, account ID, and Order ID? [speaker002:] Rodriguez Domingo KQFXOMAREV 6825308721 [speaker001:] Thank you. Can I also have the username and email? [speaker002:] rd273803 rd273803@email.com [speaker001:] Thank you and can you clarify the issue please? [speaker002:] The cost of shipping seems high. I want to double check it is correct [speaker001:] The shipping price is reflected on your order. That will be the right price. [speaker002:] Yes, I know that and it seems expensive [speaker001:] What is the status of the package? [speaker002:] Out for delivery. [speaker001:] For one time I can offer a partial refund of the delivery for $8. Will that work for you? [speaker002:] Okay. That works. Thank you! [speaker001:] Ok I have sent that refund through to your CC. Anything else I can help you with? [speaker002:] Nope. Thank you! [speaker001:] Great have a nice day. [speaker001:] Hello and thank you for contacting AcmeBrands! How can I assist you? [speaker002:] I'd like to know what happens if I'm late on my payment [speaker001:] Late making your subscription payment? [speaker002:] Yes my subscription payment. [speaker001:] I'd be happy to give you that information but first can I have your name? [speaker002:] Alessandro Phoenix [speaker001:] Give me one moment, Alessandro, while I look up the information for you. [speaker002:] Thank you [speaker001:] If you are late with your subscription payment, there will be a late fee applied of $2.00 per day after the monthly due date. However, if you are one of our Gold or Silver level members we do allow a five day grace period for payments. [speaker002:] Okay, awesome. Thank you [speaker001:] You're welcome! Can I help you with something else today? [speaker002:] No, that's all. Thank you. You've been very helpful [speaker001:] No problem. Enjoy the rest of your day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi I have a question about my account. I signed up for the premium subscription but I just checked my account and I've been charged twice for it! [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can I please have your full name, account ID, and order ID? [speaker002:] ok Joyce Wu GQ821UUFOO 4336830962 [speaker001:] Thank you. Can you please tell me your membership level? [speaker002:] silver [speaker001:] Can you please tell me the amount of the extra charge on your bill? [speaker002:] 40 [speaker001:] Please give me one moment to review your account. [speaker002:] ok [speaker001:] Upon reviewing your account, I've determined that you were charged an additional amount because you had a subscription fee that was past due. [speaker002:] what? that makes no sense [speaker001:] In this case, the extra charge is valid and I am not authorized to give you a refund. I am sorry. [speaker002:] I paid the subscription last year no no no that's not right [speaker001:] Our records show that you upgraded your subscription to a family-share plan last month. [speaker002:] I thought that was included in my subcription? [speaker001:] As a one time courtesy, I can offer you a refund of $10. [speaker002:] alright. go ahead and I have to look that more closely [speaker001:] Family-share plans cost an extra fee per month. [speaker002:] can you switch me back to the regular premiuim subscription? [speaker001:] I've successfully processed your $10 refund. Yes, your plan will automatically revert to the regular plan next month. [speaker002:] ok thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] that's it [speaker001:] Thank you. Have a great day! [speaker001:] Hi, I want to check on my order status. The shipping fee was way too high. My name is David Williams and my account ID is BDVEVT2530 [speaker002:] Let me check on that for you. Can I get your username, email address, and Order ID to validate the purchase? [speaker001:] Username: dw041659 Email Address: dw041659@email.com Order ID: 8178914453 [speaker002:] Thank you for that Can you tell me the shipping status of the order? [speaker001:] It says that the order is out for delivery [speaker002:] Hello, I am sorry to hear you feel the shipping is expensive. I am going to refund you the cost of standard shipping back to your account. Does that work for you? [speaker001:] Is there any chance I can just cancel the entire order? [speaker002:] Sorry, because it is out for delivery, I am unable to cancel the order [speaker001:] Alright then, that's too bad. Thank you for refunding the shipping though. [speaker002:] No problem. Is there anything else I can help you with? [speaker001:] No, that's all. [speaker002:] Have a great day and thanks for contacting us! [speaker001:] Hello, how may I help you? [speaker002:] I just returned some boots, but my billing statement hasn't been reversed yet. I sent them back a week ago! What's going on? [speaker001:] Okay, you are saying you haven't received your refund yet for your returned items, correct? [speaker002:] That's correct, and I really need the money now for some olives. [speaker001:] Okay! May I have your full name or account ID? [speaker002:] My name is Chloe Zhang The order ID is 0093593853 [speaker001:] I also need your username and email. [speaker002:] My username is chloez96 and the email is going to be chloez96@email.com [speaker001:] Alright, Ms. Zhang. How long have you been waiting for your refund? [speaker002:] A week I need the $94 back now please What's the delay? [speaker001:] I'm sorry, it was company error. I just sent the credit. You should have it now. [speaker002:] Okay great thank you [speaker001:] Will there be anything else? [speaker002:] no [speaker001:] Have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] Hi there, I wanted to buy some things but wondered how i could get premium membership? [speaker001:] Sure. Ill pull that up. One moment please. [speaker002:] thanks [speaker001:] Well our premium memberships are not purchased directly. They coincide with how much you have bought through our site. There are different levels. [speaker002:] Oh I see. So I have to achieve the membership? [speaker001:] Over $500 is Bronze. Over $1000 is silver, and over $2000 is gold [speaker002:] Well then I guess I better get shopping!! [speaker001:] We have lots of things available for purchase and get more with every new season. Anything else I can help you with? [speaker002:] No, that was it thanks. [speaker001:] Great. Have a nice day. [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I signed up for the premium subscription service, but I was charged twice. [speaker001:] Okay, let's see what we can find out. May I have your full name? [speaker002:] My name is Joyce Wu [speaker001:] Thanks! Now may I have your account ID and order ID? [speaker002:] My account ID is Q82UG09T97 and the Order ID is 3488625637 [speaker001:] What membership level do you belong to? [speaker002:] I have a Gold membership [speaker001:] Great news! How much were you billed compared to what you were supposed to be? Are you still there? [speaker001:] Hello. Can I help you with anything today? [speaker002:] Yes, I would like to check the status of my order. The delivery time is incorrect and I have to change it. [speaker001:] I see. Can I have your name please? [speaker002:] Yes, David Williams [speaker001:] Thank you David. Do you also have your account ID and order number? [speaker002:] The account ID is XDL32TB9OS and the order id is 9679602249 [speaker001:] Thank you David. What time is it currently schedule for and when would you like to change it to? [speaker002:] It is scheduled for 10 am. 6 pm would be better. It says it has been shipped but I am assuming that doesn't mean it was delivered? [speaker001:] Let me look into this for you. [speaker002:] Thank you [speaker001:] Ok let me change this delivery time for you. Hold just one moment. Ok David I have changed the delivery time for the evening. Is there anything else I can help you with? [speaker002:] Thank is all. Thank you That is all I mean [speaker001:] You are welcome. [speaker001:] Hello, thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I want to find out about my refund i want to add something else to it [speaker001:] Sure, I can help you with that. May I have your full name? [speaker002:] Joseph Banter [speaker001:] Why do you need a refund? [speaker002:] I want to return the jeans on order too. i don't like the color too dark [speaker001:] Okay, thank you. May I have your username, email address, and order ID? [speaker002:] The Michael Kors for $60 sorry 69 josephb4 Email Address: josephb4@email.com hello? [speaker001:] Do you have your order ID? That's the last thing we are waiting on. [speaker002:] Order ID: 9645759623 [speaker001:] Thanks! So the jeans were $69? What was the previous refunded price? [speaker002:] $100 $69 yes [speaker001:] So you are looking for $169 total? [speaker002:] yes please thank you! [speaker001:] I have processed the refund. Is there anything else you need? [speaker002:] no i'm done [speaker001:] Great! Have a nice day. [speaker001:] Hi! How can I help you today? [speaker002:] Why was the shipping that high for my purchase? Sorry I am seeing this crazy rate for shipping can you help. me [speaker001:] Sure, I can help you. Let's start with your full name so that I can pull up your account. [speaker002:] Joyce Wu 8573 Lexington Ave Brighton, TX 95702 jw453038@email.com [speaker001:] I will also need your username, email address, and order ID please [speaker002:] my username? oh it's jw453038 my daughter helped me online [speaker001:] I understand. Do you have an order ID? [speaker002:] okay 7407259046 I have that written down here I think that's it [speaker001:] Thank you for that info. What does the shipping status say on your order? [speaker002:] In transit but I can't afford that kind of shipping cost [speaker001:] Okay, since it hasn't been delivered yet, I can simply waive the fee on your order with no issues. That way you won't have to pay for any shipping. [speaker002:] Can you waive it as a courtesy or something please [speaker001:] Yes, that's what I did. The fee has been waived. Is there anything else I can help you with? [speaker002:] Things are really crazy right now Wow that's kind of you I really appreciate it. I really wanted the item [speaker001:] Absolutely. I understand that times are tough right now. I'm glad I could help! [speaker002:] Awww:]. ty [speaker001:] You're welcome! I hope you have a great day. [speaker001:] Hi, how can I help you? [speaker002:] I need to check my payment method, was checking on a package and noticed it says paypal I should have a credit card on file, not paypal [speaker001:] Okay, can I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you. Can I have your account ID and order ID [speaker002:] CYSULWDNYM 0615765463 [speaker001:] Do you know the shipping status? [speaker002:] out for delivery [speaker001:] I am sorry I cannot change the payment method for this order since it is out for delivery. I can change it for all future orders though. [speaker002:] no, never mind, I will update whenever I place another order. Thanks though [speaker001:] Okay, sorry about that Have a good day [speaker001:] Hi, how can I help you? [speaker002:] Hello my name is Joseph Banter I want to buy a jacket but my credit card gets rejected I tried it 4 times and no luck [speaker001:] I see, have you checked the expiration date on the card? Perhaps it is too old? [speaker002:] No, thats not it its still valid [speaker001:] Have you tried to log out and log back in? [speaker002:] Yes I have tried that no luck there [speaker001:] And you've already tried to re-enter the card information again, correct? [speaker002:] No havent tried that maybe I should tried it hold on let me check if that works Ok so it worked [speaker001:] Okay, great! I'm glad its working. Do you need help with anything else? [speaker002:] No, that would be all thanks [speaker001:] Okay then, have a nice day. [speaker001:] Hi, How can I help you today? [speaker002:] I want to check my account status. I think a subscription was removed from my account, but I still want the subscription. [speaker001:] Ok, can I please have your full name or account ID? [speaker002:] Joseph Banter [speaker001:] Your subscription is active, the amount due is $0 and it was due today. [speaker002:] Ok, so it is still active and I don't owe any money? [speaker001:] Correct! I am going to send you a link so that you can check on your own whenever you need! [speaker002:] ok, thanks! [speaker001:] The link is to login to your account, Do you have your username and are able to login? [speaker002:] No, I don't remember my username, I'm not seeing a linke either. [speaker001:] did it send that time? [speaker002:] I see A linke will be sent, in a text bubble but no link. I'm not sure what I am supposed to do. [speaker001:] Oh, that must be how it is, we can just continue as it is. I am going to help you recover your username. [speaker002:] If my subscription is active, I don't think I have any other questions. Ok that would be good [speaker001:] Can I please have your street address and phone number [speaker002:] 2019 2nd Ave I don't have a personal cell phone number, just work [speaker001:] That is fine. If you If you'd rather send your email address that is fine too [speaker002:] I only have work email as well, I can't give it out for something like this. [speaker001:] theres no made up email in the gui? [speaker002:] nope [speaker001:] I will have to report that to the researchers, we can just end the chat now then [speaker002:] ok, thanks for your help. [speaker001:] I hope you have a great rest of your day though no problem! [speaker001:] Hello, how can I help you? [speaker002:] Hi! I signed up for a subscription and I want to find out my status for it because I want to keep it. [speaker001:] sure, one moment please! may I have your name please? [speaker002:] Albert Sanders [speaker001:] thank you, may I have your account ID and order iID please. Mr Sanders? [speaker002:] yes [speaker001:] May I have your account ID and order ID please [speaker002:] oh okay ZNYOLJIYYB 5682308004 [speaker001:] Thank you, your subscription is currently active with a due date of three days from now and an amount due of $14. Is there anything else I can help you with? [speaker002:] is that the annual fee? [speaker001:] yes anything else? [speaker002:] okay well thanks for letting me know. [speaker001:] you're welcome! have a great day! [speaker001:] When does the local store close? [speaker002:] Hello. Thanks for contacting the customer support team, how may I help you today? I can look into that for you. May I please get your name? [speaker001:] Chloe [speaker002:] Just a minute, Chloe. [speaker001:] ok [speaker002:] Store hours may vary a little, but generally our ours are 8am to 11 pm. Of course, you can always use the website 24 hours a day. Does that answer your question, Chloe? [speaker001:] i think so [speaker002:] Is there anything else that I can help with today? [speaker001:] that's all. [speaker002:] We appreciate you shopping with Acme, have a tremendous day! [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hi, want to check the status of my account [speaker001:] I'd love to help you. What were you wanting to know about your account? [speaker002:] The subscription I have was moved from the account? I got a weird E mail My name is Chloe Zhang [speaker001:] So you got an email saying your subscription was removed? Let me pull up your account and look in to this for you Chloe. [speaker002:] I DO want the account and don't want it removed. [speaker001:] Yes of course! Let's get to the bottom of this. I'm looking up the problem right now. It does seem that the subscription was removed Chloe. But not to worry, I am going to reinstate it for you. Can you see that it is active again? [speaker002:] Ok, Great. I'll check. [speaker001:] Great, it might just take a few minutes to show up. Is there anything else you need today Chloe? [speaker002:] That's fine, I believe you'll do it. I'm all set. Thanks so much. Goodbye. [speaker001:] Thanks and have a good day. [speaker001:] Hello, thank you for shopping with AcmeBrands! How may I help you? [speaker002:] my creidt card keeps getting rejected [speaker001:] Let's see what is going on. Can you try to enter your credit card information again? [speaker002:] yes, i just tried it didnrt wokr [speaker001:] The next thing to try is to log out of your account and back in again. Did that work? [speaker002:] let me try that didn't work: [ [speaker001:] Let's check the expiration date on your card to make sure that hasn't passed yet. [speaker002:] let me check [speaker001:] Okay [speaker002:] oh that's it!!! my card has expired thank you! [speaker001:] You're welcome, I'm glad we figured it out! Is there anything else you need? [speaker002:] no [speaker001:] Okay. Have a wonderful day! [speaker001:] Hi, there. How may I help you? [speaker002:] Hey, this is Joseph Banter. Your website is CRAZY slow right now. Can you help me out? [speaker001:] Oh no! Yes, Mr. Banter, I can offer some suggestions to see if we can fix it. [speaker002:] Great, I'm open to whatever you suggest! [speaker001:] Try logging out of your account and then log back in. [speaker002:] Tried that already, but I'll give it another go. One sec. Sadly, it's the same thing. Slowwwwwwww. [speaker001:] Try visiting another website. The entire Internet might be running slow. [speaker002:] Because everybody be binge streaming during COVID, right? Okay, I'll try it... [speaker001:] Exactly! [speaker002:] YouTube loads fine, but your site is still mad slow. [speaker001:] Try closing all the other tabs on your browser. Also, close all other programs, like YouTube, that are running. [speaker002:] Oh, snap. I do have 18 tabs open. Okay, one sec. Well what do you know, that helped! I feel like an idiot, but it's all good now. Thanks! [speaker001:] Great! Glad I could help. You're not an idiot. It happens all of the time. Can I help you with anything else? [speaker002:] That's it! [speaker001:] Have a good day. [speaker001:] What is this jacket by Guess made out of? [speaker002:] i see, yo are wondering what our guess jacket is made of, i canhelp with that can i get your name [speaker001:] My name is Alessandro Phoenix yes, thank you [speaker002:] I've got an answer for your here Alessandro [speaker001:] great. [speaker002:] the jacket is made of synthetic fibers, including nylon, polyester, and tricot, to ensure windproofing the inside is lined with cotton however, for insulation [speaker001:] Nice, thank you so much. [speaker002:] is there anything else i can help with? [speaker001:] that's all [speaker002:] have a great day! [speaker001:] Good morning, how can I help you today? [speaker002:] I was trying to see when my annual subscription fee is due. [speaker001:] I can help you with that. Can I get your full name or Account ID? [speaker002:] Chloe Zhang [speaker001:] Thanks Chloe, let me just pull up your account. To verify your identity can I also get your Account ID and Order ID? [speaker002:] Account ID: WM3LOFVHAH [speaker001:] Do you have an Order ID? [speaker002:] Order ID: 8262425722 [speaker001:] Chloe your subscription fee was due yesterday. [speaker002:] Can I go ahead and pay that? [speaker001:] You sure can. It was $14. [speaker002:] Can you charge that to the card on file? [speaker001:] Yes, one moment please. I have taken care of that for you Chloe. Is there anything else I can help you with today? [speaker002:] Nope that's all [speaker001:] Thanks, Chloe. You have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] i would like to add an item to my existing order since i forgot to add it to my cart earlier. [speaker001:] No worries, can I have your full name? [speaker002:] would like to add a pair of guess jeans Sanya Afzal [speaker001:] And your account and order ID's? [speaker002:] ULRE5EZYLS. 1980897662 [speaker001:] Are you sure the account ID is accurate? [speaker002:] ULRE5EZLYS [speaker001:] Okay, and what's your shipping status? [speaker002:] in transit [speaker001:] Can I ask your membership level? [speaker002:] silver [speaker001:] Okay, since it's already left our warehouses I can't add anything to the order. But since you're a silver level member I can create a new order and ship it out to you ASAP at no extra charge. Is that okay? [speaker002:] yes that is ok [speaker001:] And the item you wanted was Guess jeans right? [speaker002:] yes [speaker001:] Okay, the purchase has been made and it should be on it's way ASAP Is there anything else I can do for you today? [speaker002:] thank you. that is all [speaker001:] Then have a nice day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Yes i would like to pay my subscription fee please [speaker001:] Okay, I'd be happy to help you with that. Can you provide me with your name and account ID? [speaker002:] Joyce Wu and y account id is 0OQOPSRDET [speaker001:] I've pulled up your account. Can you verify your order ID? [speaker002:] 0039689293 [speaker001:] How much do you want to pay today, Joyce? [speaker002:] i would like to pay the $99 to keep it on [speaker001:] Okay. Do you have credit card number? [speaker002:] i would like to use the one already on file [speaker001:] I've renewed your subscription and billed the credit card on your account for $99. Is there anything else I can help you with today? [speaker002:] thank you, that will be all [speaker001:] You're welcome. Have a great day! [speaker001:] how may i help you? [speaker002:] HI there I lost my phone and cant do the 2 way authentication. Im trying to look at my shopping history and cant [speaker001:] if i undertand properly, you wish to reset your 2 factorway authentication today? that way you can reacess your account [speaker002:] Yea i guess that will work too As long as i can see my history after [speaker001:] ok [speaker002:] Can we do that? [speaker001:] of course, let's start now first i need your full name to pull up your account [speaker002:] Albert Sanders [speaker001:] thank you albert i will need your email adress so i can send you the reset code [speaker002:] I cant access taht [speaker001:] do you have your email adress? ok then [speaker002:] only thing i can give you is my landline or home address [speaker001:] do you know your account pin or the answer to your secret question? which is what is your mothers maiden name [speaker002:] yes Martinez [speaker001:] thank you. i will send the reset code to the email on file [speaker002:] Thank you and then i can reaccess my account? [speaker001:] also, to be safe, i am sending you a link of best security practices, just in case you wish to peruse it. [speaker002:] Wow youve been awesome [speaker001:] yes, once you access the email i sent with the reset code, you will be able to log back into your account if you do not know the email on file i have sent the code to, i can give it to you now no problem, thats why we are here [speaker002:] Great well im going to set this up now, just got the email. Thank you for all your help [speaker001:] perfect is there anything else i can assist with [speaker002:] No thanks [speaker001:] have a good one [speaker001:] AcmeBrands, how may I help you? [speaker002:] The charge on my billing statement has not been reversed even though I have completed the return [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Name is Crystal Minh [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] Username: crystalminh709, email address: crystalminh709@email.com, Order ID: 4922029301 [speaker001:] Thank you How long were you waiting for the refund? [speaker002:] I have been waiting for like a day [speaker001:] What is your membership level? [speaker002:] Gold [speaker001:] I have processed your refund. I am sorry for the delay. Can I help you with anything else? [speaker002:] Thanks, no problem [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] Umm yeah, your company is trying to scam me [speaker001:] Sorry to hear that. May I have your name please? [speaker002:] I was just checking my email and saw that the subscription plan was added to my account, but I never authorized that. Rodriguez Domingo [speaker001:] got it. Give me a second. To verify your identity, I also need your account id and order id please. [speaker002:] I haven't placed an order so I don't have that [speaker001:] Okay, let me check your status first. Did the email mention your membership level? and anything else? [speaker002:] It said Gold [speaker001:] got it. Your Gold membership has been earned from $2000 of purchases. and no extra fee is charged to you. [speaker002:] But i was charged $40 for this subscription thing [speaker001:] this fee is for standard subscription fee. [speaker002:] right, i never bought that [speaker001:] Do you remember your subscription fee amount and when you have paid it? [speaker002:] I never signed up for a subscription that is the problem please refund it [speaker001:] give me a second. Can you give me your username, email address and order id please? [speaker002:] i didnt ordr anytging [speaker001:] okay. I will do the refund for you. Your refund has been credited to your account. is there anything else that I can help you with? [speaker002:] No, that is it [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] i need to confirm the shipping address on my order [speaker001:] I can certainly help you with that. Can I please have your full name, account ID, and order ID? [speaker002:] Joseph Banter Account ID: YDOAEFRN69 Order ID: 6228111957 [speaker001:] Thank you. Please give me one moment. Would you like to change your shipping address? [speaker002:] I need to verify it 6537 Primrose Ave La Fayette, MI 17395 [speaker001:] Does something seem wrong with the shipping address on your order? [speaker002:] i got an email saying it was going to a different address [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can I please have your username and email address so that I can pull up your order details? [speaker002:] josephbanter021 Email Address: josephbanter021@email.com [speaker001:] Thank you. I sincerely apologize for the inconvenience. It seems that we might have made a mistake on your shipping address. Can you please provide me with the correct shipping address? [speaker002:] 6537 Primrose Ave La Fayette, MI 17395 [speaker001:] Thank you. I've updated your order with the correct shipping address. I apologize again for the inconvenience and confusion you might have experienced. Is there anything else I can help you with today? [speaker002:] thank you [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi [speaker001:] Hello [speaker002:] i am planning on buying some things but before i do [speaker001:] Great. [speaker002:] how long does premium membership last i need to figure out the timeing so i can make the most use of it [speaker001:] I understand are you asking about a subscription or a membership? [speaker002:] premium membership [speaker001:] Memberships last for the remainder of the year when you get it and the actual next full calendar year [speaker002:] wow... [speaker001:] Yes and you are able to boost to next levels as well. [speaker002:] so if i buy it in feb, i get it 11 months this year and all of next year [speaker001:] Yes. [speaker002:] wow...much better than i thought thanks! [speaker001:] Anything else? [speaker002:] nope that is all i needed to know [speaker001:] Your welcome, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I have an order that's out for delivery but I lost my job and I need to return it, can you help me? [speaker001:] Yes of course can I have your full name or account ID please? [speaker002:] name is Albert Sanders account ID is MMUPCY8IOY [speaker001:] Thank you. and what is the current shipping status of your order? [speaker002:] it says it's out for delivery but I haven't received it yet [speaker001:] So would you like to cancel your order and get a refund? [speaker002:] yeah, I just want to get the order returned to you and get a refund if that's possible [speaker001:] Can you please tell me the reason? [speaker002:] I lost my job and would rather have the $50 for bills, since I don't know when I'll be able to get another job [speaker001:] Can you please tell me your username, email address, and order ID? [speaker002:] username is albertsanders467 email is albertsanders467@email.com order ID is 4082373358 [speaker001:] I apologize but unfortunately I am unable to cancel your order because the it's already out for delivery. [speaker002:] well do I have any other options? [speaker001:] However, I can refund your shipping fee. Would you like to have your shipping fee refunded? [speaker002:] that's my only option? [speaker001:] Unfortunately, yes [speaker002:] well I guess I'll just have to take that then at least it's something [speaker001:] A refund of $8 has been processed. Is there anything else I can help you with today? Thank you. Have a great day. [speaker001:] Thank you for contacting AcmeBrands. How can I help today? [speaker002:] I was thinking of buying the Calvin Klein t-shirt and I needed to know the arm length. [speaker001:] Let me look that up for you. The sleeve length depends on the size of the shirt. Small 32 inches, Medium 34 inches, and Large 36 inches. Is there anything else I can help you with today? [speaker002:] And that's for all of the Calvin Klein shirts? [speaker001:] Correct. [speaker002:] That is all then, thank you!! [speaker001:] Thank you, have a great day! [speaker001:] Thanks for choosing AcmeBrands! How can I help you today? [speaker002:] I just received an email telling me I was receiving some shirts from your company. That is not what I ordered. Can you check on it for me? [speaker001:] Of course. Can you please give me your full name so that I can pull up your account? [speaker002:] It is Joseph Banter [speaker001:] Thank you, Joseph. While I pull that up, can you please send me your username, email address, and order ID, so that I can validate your purchase? [speaker002:] ok. Username: jb843141, jb843141@email.com, Order ID: 8967743794 [speaker001:] Thank you. [speaker002:] you are welcome [speaker001:] Let me see what's going on. What is your membership level? [speaker002:] silver [speaker001:] Okay. Unfortunately, we have on our end that an order for those shirts was indeed placed, and you will be receiving them. While I cannot do anything right now, once you receive them, please contact us again, and we will provide a return label for fre I apologize for any inconvenience, but there is unfortunately nothing that I can do at this time. However, can I help you with anything else today? [speaker002:] So I am receiving shirts instead of jeans? [speaker001:] At the moment, yes, but as soon as you receive them, you can process a return for free. We apologize for this error. [speaker002:] Ok, will it take a long time to procss the return? [speaker001:] We will process it very quickly for you. [speaker002:] Will I get credit back via my bank? [speaker001:] Yes, you will see the credit on your account very quickly after we receive it. [speaker002:] are these items still available? Jeans from Tommy Hilfiger and Michael Kors? [speaker001:] I'm afraid that I don't have that information available to me on my end, but if they are, they will show up on the website. If they are out of stock, a customer service representative can back order them for you in the future. For now, though, can I help you with anything else? [speaker002:] no I suppose not. Thank you, stay well. [speaker001:] You too, thanks, have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] I need to change the address for my order. I'll be staying with friends so no one will be home to get the package. [speaker001:] sure! I can help with that Can I have your name? [speaker002:] Chloe Zhang [speaker001:] Can I have the address that is currently on the order [speaker002:] 2645 Lexington Ave Raleigh, WA 97914 [speaker001:] Can you provide me with your order id and email address [speaker002:] chloezhang689@email.com Order ID: 0363122495 [speaker001:] Thank you and what is the address to update it too [speaker002:] 1410 Davis Mountain Loop Cedar Park, TX 78613 [speaker001:] Thank you! I have updated your acccount. Is there anything else I can help with today [speaker002:] no thats it. Thanks! [speaker001:] You're Welcome! Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Hi there, I wanted to check my account but I can't get into my account because I can't remember my password. Is there any way you can help me? [speaker001:] Yes I can! [speaker002:] Thank you so much!:] [speaker001:] Can I have your full name? [speaker002:] Sure, it's Joyce Wu. [speaker001:] And do you have your username? [speaker002:] My username is joycewu44 [speaker001:] Okay, I can't recover your old password. But I can make you a new one so you can get in and manually change it to whatever you want. [speaker002:] That'll work.:] [speaker001:] To do that I'm going to need your PIN though. [speaker002:] My pin is 281319 [speaker001:] Your new password is: fbnlhbfhy2 Is there anything else I can do for you today? [speaker002:] Thank you, I really appreciate you doing that. That was it, you're a lifesaver.:] [speaker001:] No worries! Have a great day! [speaker001:] Hello, how can I help? [speaker002:] Hi there, I was wondering how much it would cost to have my name stitched on an item I was thinking of ordering. I'm getting myself a graduation present, and want to remember the moment by getting my name stitched on it [speaker001:] Okay, I'd be glad to check on that for you. The cost is 30 cents per character for the first 15. Then it's 20 cents for the next 15. [speaker002:] Okay, that's great. Thank you [speaker001:] And then 10 cents for any additional. Is there anything else I can help you with? [speaker001:] good afternoon, how can I help you? [speaker002:] Hi, my name's Joyce Wu, Gold member. I just want to double-check on the status of my refund [speaker001:] tell me Mr. Joyce how can I help you sure one moment. Would you give me your username, email and order ID to verify order. [speaker002:] joycewu8 joycewu8@email.com 9503631271 [speaker001:] ok everything in order, let me check the status of your return. It is currently in process and the online payment method was started. [speaker002:] ah, I see I guess I'll just wait for it to finish, then Thanks for your help. That should be all for today [speaker001:] not problem! a pleasure to help you have a nice day [speaker001:] Hello, how can I help you? [speaker002:] Hi. My name is Sanya Afzal. My Order ID is 5019893310. I was wondering if I can get my shipping moved until next week to avoid the fee? [speaker001:] One second, let me check Can I get your username and email address to verify your purchase? [speaker002:] I am sorry I do not have that information. My Account ID is 1P4BVRI8KV if that helps. [speaker001:] Okay, I can help retrieve your username. Your username is safzal I was able to validate your purchase successfully Do you know your shipping status? [speaker002:] Order Received [speaker001:] Okay, I can waive the shipping fee [speaker002:] Great thank you. [speaker001:] I've removed the fee from your order Is there anything else I can help you with? [speaker002:] That is all for today. [speaker001:] Okay, have a great day! [speaker001:] how may i help you today [speaker002:] Hi. I just bought something. When is the shipping date? [speaker001:] to confirm, you are inquiring about a order delivery date? [speaker002:] Yes [speaker001:] ok, let me help you with i need your full name to pull up your account [speaker002:] Albert Sanders [speaker001:] and i need the account id# and order # to check the shipping status please [speaker002:] as012197 is my account ID. 5206399177 is my order ID [speaker001:] i cant seem to verify that account id #, could you double check it is correct? [speaker002:] I'm sorry. OTZP1AARPB is my ID [speaker001:] thank you i have verified your account may i have your username and email adress associated with the account in order to pull up the shipping status? [speaker002:] as012197, as012197@email.com [speaker001:] does your order show that it is still processing? or did you recieve an email with any shipping info or notices? [speaker002:] I got an email saying that I'd be getting it tomorrow afternoon It says it's delivered, but I never got it [speaker001:] i see it seems that email was sent and correct the shipper has marked the delivery as complete is it possible a family member brought the package in, or you recieved a slip of delivery notice for pickup at local location? oh, my mistake i must apoligize that email was sent in error the order should arrive on the originally expected date of delivery your order looks as expected on our end i am trying to say, apologies it should be delivered soon if that is unsatisfactory, there are several things i can do to remedy the situation however, i must apoligize, that email was sent in error, your order will arrive on time [speaker002:] Okay then. Thank you [speaker001:] aside from that is there anything i can help you with [speaker002:] No, that's all [speaker001:] thank you and have a nice day [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi. I am looking at the Tommy Hilfiger boots [$94]. Can you tell me the material these are made from? [speaker001:] Sure, but before I look up that information, could you provide me with your name? [speaker002:] Crystal Minh [speaker001:] Crystal, give me one moment and I'll provide you with the material info of our Tommy Hilfiger boots. Our boots are made of very high-end leather. Most of them are black leather with black laces. [speaker002:] Wonderful. Do you know how I would get gum off the sole? [speaker001:] Yes, use a butter knife to rub a glob of peanut button over top of the gum. Let it sit for 10 to 15 minutes to soften the gum. Then scrape it off and clean the rest of the shoe with soap and water to get any peanut butter or gum remnants off. [speaker002:] Perfect. thank you [speaker001:] You're welcome. Is there anything else I can help you with? [speaker002:] Nope [speaker001:] Great! Enjoy your day! [speaker001:] Hello. How can I assist you today? [speaker002:] I think the website is a bit wonky. [speaker001:] Could you clarify what you mean? [speaker002:] I keep doing searches but don't get a result. [speaker001:] Okay, let me look into it. [speaker002:] I appreciate that. [speaker001:] Can you try logging out and back in again? [speaker002:] Nope, still not working. [speaker001:] Can you try to clear your cookies? [speaker002:] still nothing [speaker001:] Can you try searching for a different item? You could try "Prada handbag" [speaker002:] Ahhh I don't know why, but that worked! You're a magician! [speaker001:] Awesome! I'm glad we could resolve it. Is there anything else I can help with? [speaker002:] That's it for now. [speaker001:] Have a wonderful day:] [speaker001:] Hi, there. How may I help you? [speaker002:] hi I forgot the password to my account [speaker001:] Okay, I can help you with that. May I have your name, please? [speaker002:] and need to check for more information on an order Norman Bouchard [speaker001:] Okay, I can help you with that, as well. May I have your Username? [speaker002:] normanbouchard461 [speaker001:] I am going to generate a new password for you. [speaker002:] Thank you [speaker001:] First, I will need your PIN or the answer to your security question. [speaker002:] I do not have that but I have my security answer [speaker001:] Okay, do you have your mother's maiden name? [speaker002:] rachel [speaker001:] Here is your password: wkmnhf5enq8 [speaker002:] Thanks so much. You're a lifesaver. [speaker001:] I am also sending you a link about best security practices. [speaker002:] Thanks] [speaker001:] You should be able to use the password to access your account to check on the information. [speaker002:] okay [speaker001:] Is there anything else I can help you with today? [speaker002:] that's all [speaker001:] Have a wonderful day! [speaker001:] Hi, how can I assist you? Are you there? [speaker002:] hello [speaker001:] Hi! How can I help? [speaker002:] i'm hoping to get a little more info on some boots before i buy them [speaker001:] Of course! What can I do? [speaker002:] i'm looking at the michael kors boots, the ones that are $64 i'm just looking for a little more info on the width. are they a regular width or are they wide? thanks! [speaker001:] Well the boots come in a variety of general sizes, but our boots do tend to run wider than average. They are about 16 inch wider than typical US sizes. You can definitely purchase a pair to try them out, and use the free returns if needed! [speaker002:] oh that's great! thanks for the info:] [speaker001:] Great happy to help! Have a good day. [speaker001:] hello? is anyone there? [speaker002:] Hi, how may I help you? Sorry for the delay. [speaker001:] Oh hi I had a question about a jacket [speaker002:] Ok great, I can help you with that. What is your question? [speaker001:] It's the Tommy Hilfiger jacket. The one that's for $64? [speaker002:] Ok, can I have your name please? [speaker001:] Sure it's Norman do you need my last name? [speaker002:] No, not right now. Thank you Norman. I am searching about your jacket, one moment please. [speaker001:] ok [speaker002:] What is your question about the Tommy Hillfiger jacket? [speaker001:] I had two questions The first is do you know how I am supposed to wash this? [speaker002:] Ok I will help you with both of them. [speaker001:] Can I wash it in the dryer? Or does it have to be dry cleaned? [speaker002:] Ok, great. I should have your answers in a few moments. Ok, Norman. The jacket does not have to be dry cleaned. [speaker001:] ok that's good and does it say to what cold temp is it good for? [speaker002:] It can be washed in the washer and then dried in your dryer, however we suggest drying it at low heat to keep it from shrinking. The fabric is durable so it can tolerate being washed and dried at home. One second and I will find out about the water temperature. [speaker001:] ok thanks [speaker002:] your welcome One more second please Yes, it's recommended for cold temperatures that are windy. It's wind proof so it can withstand cold winds very well. [speaker001:] up to what temp? [speaker002:] I'm not sure Norman. Would you like to wait while I try to find out for you? [speaker001:] if it won't take that long ok [speaker002:] Ok, let me see if I can find it. I'm sorry about the wait Norman I can't find an exact temperature for that jacket. Are you wearing it in extreme temperatures like snow? Or just everyday cold temps? [speaker001:] just wondering when I visit friends in chacago how low it could go [speaker002:] Ok great. I can tell you the jacket has optimal insulation so you retain a lot of body heat and it's wind proof. It should be a great jacket for Chicago! [speaker001:] ok great thanks [speaker002:] Your welcome Is there anything else I can do for you today? [speaker001:] I'm all set. thanks for your help! [speaker002:] Your welcome, have a great day Norman [speaker001:] hello! how can I help you? [speaker002:] Can you tell me my order's shipping status? [speaker001:] sure, I'd be happy to, may I have your name please? [speaker002:] Sanya Afzal [speaker001:] Thanks! I'll also need your account ID and order ID [speaker002:] Account ID: 60RO89QSMF Order ID: 6865933220 [speaker001:] great and your username and email address please? [speaker002:] sanyaa12@email.com Username: sanyaa12 [speaker001:] thanks! did you get an email to make you think there was an issue with the shipping? [speaker002:] no I just haven't gotten it yet [speaker001:] ok, how long have you been waiting? [speaker002:] about 5 days, and I wanted it over nighted [speaker001:] what is the current shipping status? [speaker002:] um. that's what I asked you. I don't know [speaker001:] ok did you pay for overnight shipping? [speaker002:] ithink [speaker001:] because if you didn't it will take up to 7 days Can you check? [speaker002:] it says shipping is $12 [speaker001:] ok, that was just regular shipping. You will have your package in the next 2 days was there anything else I could help with today? [speaker002:] Okay I will look out for it. Thanks [speaker001:] great, have a wonderful day [speaker001:] Good day I forgot my username [speaker002:] Hello, how can I help you today? Okay, I'm sure I can help out with that. [speaker001:] Okay My name is Joseph Banter I can't get into my account because I forgot my username [speaker002:] Alright, I'll just need your ZIP code and phone number. [speaker001:] Sure My zip code is 81378 Phone number is 731-7496 [speaker002:] Thank you. I've made anew username for you it's: jbanter1 [speaker001:] Excellent [speaker002:] Can I help out with anything else today? [speaker001:] THat's all I need [speaker002:] Have a nice day. [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] I did not receive my item. I need to check the status of my package [speaker001:] Alright not a problem. Let's see what I can do to help Could you provide me with your Full name so I can pull up your account please? [speaker002:] Chloe Zhang [speaker001:] Thank you Chloe. Now to clarify was there something missing from your order or has your order not arrived at all? [speaker002:] It just has not arrived [speaker001:] Okay, thank you for clarifying. Can I please have your Username, Email and Order ID to validate the purchase? [speaker002:] czhang87 2049648035 czhang87@email.com [speaker001:] Thank you, please note that it can take a few days for items to arrive but usually no later than 7 days. How long has it been since your order was placed? [speaker002:] 5 days [speaker001:] Alright thank you. Since it has only been 5 days I would suggest waiting 2 more days to see if it arrives. If it does not please don't hesitate to contact us again and we will happily reship the item to you. [speaker002:] ok thank you [speaker001:] Was there anything else I could help you with? [speaker002:] no thank you [speaker001:] Have a great day! thank you for shopping with us! [speaker001:] Hello, how can I help you? [speaker002:] Hey, I totally forgot my password. Can you help me out? I feel like such a knucklehead [speaker001:] Of course. It happens all the time, no worries. Can I start with your full name or account ID please [speaker002:] Yeah, my name is Norman Bouchard [speaker001:] What is your username? [speaker002:] I forgot that too! [speaker001:] Oh no. Well let's start with that. Can I get your email address, zip code, and phone number to recover that please? [speaker002:] My phone number is 606-1981 Address is 5009 Lincoln Ave Baltimore, NY 53745 [speaker001:] Thanks. Your username is nbouchard1 [speaker002:] Okay, great Now, how about that password? [speaker001:] I will have to reset your password for you. Can you provide your Pin # or the answer to your security question so I can do that for you? [speaker002:] Yeah, my security answer is Martinez [speaker001:] Thank you. Your new password is kns2d7b89ng [speaker002:] Okay great thanks so much [speaker001:] Is there anything else I can help you with? [speaker002:] That was it, thanks [speaker001:] Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Hello. I made an order but I need to make sure I used the right payment method. The method of payment seems wrong. [speaker001:] Okay, let me help you with that. Can I have your full name? [speaker002:] yes, it's Norman Bouchard. [speaker001:] And your account and order ID's? [speaker002:] My account id is PLAJJH7GDO and my order id is 6996894581 [speaker001:] Okay, and what's the shipping status of your order? [speaker002:] it says delivered.] [speaker001:] Well if we change the payment method it'll only be for future orders, given that that one has already arrived. Would you still like to do that though? [speaker002:] no that's ok, i'll leave it as is. [speaker001:] Okay then, is there anything else I can do for you? [speaker002:] nope that's it [speaker001:] Well then have a nice day! [speaker001:] Hello and welcome to AcmeCorp. How can I help you today? [speaker002:] I would like to check the status of my my order because I received an email saying I ordered two items when I only ordered 1 item [speaker001:] I'm so sorry to hear that. I'll be happy to help you. Can I get your full name please? [speaker002:] Chloe Zhang [speaker001:] Thanks. I need to lookup the order and need some verifying info. Can I get your account ID and order ID please? [speaker002:] SYTSWQPEKW Order ID: 7372837913 [speaker001:] Great, you're all verified, let me check about the order quantity. [speaker002:] Okay [speaker001:] I just checked. The email was a mistake and you were in fact only charged for one item, not two. [speaker002:] Okay, that's good. thank you for you help [speaker001:] You're so welcome. Is there anything else I can help you with today? [speaker002:] That is everything [speaker001:] Great. Have a wonderful day! [speaker001:] Hi, how can I help you? [speaker002:] I just wanted to check on my order. It seems as though the payment went through paypal and I wanted it on my credit card [speaker001:] No worries, may I have your full name, account ID, and order ID? [speaker002:] Chloe Zhang, ID 8HZYG93O5X, Ord ID#2427902850 [speaker001:] Do you know the status of your order? Miss Zhang, are you still there? Do you know the shipping status of your order? [speaker001:] Hello, thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] I was wanting to buy these Calvin Klein jeans, but they are way overpriced compared to your competitors. Can you do something about that? [speaker001:] I will need some information first, then we can look into the issue. May I have your full name or account ID? [speaker002:] Joseph Banter [speaker001:] Thank you. Now may I get your account ID and order ID? [speaker002:] Account is KJWSX0H3UP and order is 4229703714 [speaker001:] I have pulled up your order and unfortunately, our pricing algorithm sometimes changes the price due to demand or something else beyond our control. [speaker002:] Can I get a discount or something? [speaker001:] I can give you a promo code to use with your purchase. Enter 3L5Q2 at check out and a discount will be applied to your order. [speaker002:] Okay, I think that'll work. [speaker001:] Great! Is there anything else I can help you with? [speaker002:] That will be all. Thank you [speaker001:] You're welcome! Have a wonderful day. [speaker001:] Hello, how can I help you? [speaker002:] Hi. I need to change the shipping address that I used when I placed my order [speaker001:] Okay, can I start by getting your full name or account ID? [speaker002:] Sanya Afzal hello? [speaker001:] What is the shipping status? [speaker002:] Out for Delivery [speaker001:] In order to update this, can I also get your username, email, and order ID? [speaker002:] Username: sanyaa44 Email Address: sanyaa44@email.com Order ID: 4553647534 [speaker001:] Thanks. Because the order is out for delivery, I can not change the address on this order. However, I can update it for future orders that you place. [speaker002:] Okay. [speaker001:] I was able to update the address for you! Is there anything else you need? [speaker002:] No, thank you [speaker001:] Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] i want to make sure that the shipping cost includes the displayed cost i got an email saying otherwise [speaker001:] Glad to help. May I have your full name please? [speaker002:] Name: Chloe Zhang [speaker001:] thanks Chloe. Give me a second. Can you please let me have your username, email address and Order ID to validate this purchase? [speaker002:] Username: chloez73 Email Address: chloez73@email.com Order ID: 1744598370 [speaker001:] thanks. What is the status of the shipping? [speaker002:] Shipping Status: In Transit [speaker001:] Okay, I can offer to waive the fee on your shipment. [speaker002:] thats perfect! [speaker001:] the fee has been waived. Is there anything else that I can help you with? [speaker002:] thats lal-! [speaker001:] Have a nice day! [speaker001:] Hello. How can i help you today? [speaker002:] Hi there! I can't access my acc In fact, I don't remember my username [speaker001:] okay I can help with that Can I get your full name? [speaker002:] Sure, Sanya Afzal [speaker001:] Okay can i get your zip code and phone number [speaker002:] zip code is 10783 and my phone number 683-048-2491 [speaker001:] Thanks your identity is verified your username is safzal1 [speaker002:] Thank you, that was quick [speaker001:] No problem! Have a great day! [speaker001:] Hi, there. How may I help you? [speaker002:] Yes i'm seeing that i was charged for an order that i never bought [speaker001:] Oh no! I can look into this for you. May I have your full name? [speaker002:] Joseph Banter [speaker001:] May I have your Account ID and Order ID? [speaker002:] yes my account id Account id is as ADDFD4556 and my order id is 7082742854 [speaker001:] What is your membership level? [speaker002:] sliver [speaker001:] Okay, I am going to remove that charge from your account. [speaker002:] ok great [speaker001:] How much was the charge? [speaker002:] $94 [speaker001:] Okay, the charge has been removed. May I help you with anything else? [speaker002:] thank you and lthat will be al [speaker001:] Have a great day! [speaker001:] Hi! How may I help you today? [speaker002:] hello i need to check my subscription when is the fee due? [speaker001:] Sure! I can help with that. Can I have your name? [speaker002:] Albert Sanders [speaker001:] Can I have your account id and order id [speaker002:] i'll pay the fee if it's due 3387494169 L5L7BZU5L4 [speaker001:] I am showing that your have a $20 payment due tommorrow [speaker002:] ok ill pay it now [speaker001:] I have also sent a link so that you can easily find that information on your account would you like to use the card on file [speaker002:] yes [speaker001:] I have processed the payment for you. Is there anything else I can assist with today? [speaker002:] nope thats it [speaker001:] Great! Enjoy the rest of your day [speaker001:] Hello! How may I help you today? [speaker002:] Yes, I am wanting to find out a bit more information on a product I am considering purchasing. [speaker001:] Okay! Can I have your name or customer ID? [speaker002:] sure. My name is Chloe Zhang. [speaker001:] Okay! What item are you wanting to purhcase? [speaker002:] I am interesting in the Calvin Klein boots that are $79. I need to know if they are waterproof, as there are some rainy days where I live. [speaker001:] Hello! Most of our boots are waterproof. [speaker002:] Okay, but are these particular boots waterproof as well? I don't want to end up with soggy feet. [speaker001:] TO find out for sure, once you purchase your boots there should be a guarantee that is attached. [speaker002:] Is there no way I can find this out before I purchase them? [speaker001:] Let me look. Please hold. You will just need to check the guarantee that is attached. Is there anything else I can help you with today? [speaker001:] Hi, how may I assist you today? [speaker002:] Good morning Name is Albert Sanders I have an issue with my order. [speaker001:] Good morning Albert. i've just pulled up your account, and what seems to be your issue? [speaker002:] I can't get into my account since I forgot my password [speaker001:] Oh, so this isn't an order issue. You're just trying to access your account [speaker002:] yea, can you help me *? [speaker001:] Certainly, let's look into this for you Albert Would you happen to know your username? [speaker002:] yes, its alberts4 I just don't know the password that goes with it well, i guess i did know, but i certainly don't have it now i've tried like 10 times already [speaker001:] I hear you Albert. Well I cannot provide you with your password, but I can generate a new temporary one for you Would you know your pin number by any chance? [speaker002:] Is it 353362? [speaker001:] Yes, that worked! Your temp password is o7ksc4lk3r9 [speaker002:] OK, great let me write that down [speaker001:] No worries, take your time [speaker002:] Got it [speaker001:] Is there anything else I can help you with today? [speaker002:] That's all Ok, yea, i can log in again [speaker001:] ok, have a wonderful day then [speaker001:] Hey [speaker002:] Hello. This is ACME. How may we serve you today? [speaker001:] I have ordered from y'all in the past and you've always been the cheapest by far but I was looking at Calvin Klein jens and for some reason this pair is SO much more expspenive than the others [speaker002:] Okay. So would you like to know why this particular pair of jeans is more expensive than the others? [speaker001:] Yeah any luck [speaker002:] Our pricing algorithm determines the prices of our items. The price can fluctuate depending on the will of the algorithm. [speaker001:] oooo so theres nothing you can do [speaker002:] No. I apologize, but it's out of my control. [speaker001:] Oooo ok thank you thought [speaker002:] Is there anything else I can help you with? [speaker001:] no thank you [speaker002:] Then have a great day! [speaker001:] Hello. How can i help you today? [speaker002:] Hi there. I would like to know if it's possible to have my items gift wrapped? [speaker001:] I'd be more than happy to look into that for you give me just one moment [speaker002:] okay [speaker001:] We do offer gift wrapping but it does cost $4.99 per item [speaker002:] Okay and the size of an item doesn't affect the cost right? [speaker001:] Correct. It's a flat fee regardless of the size of the item. [speaker002:] Oh great. my Bestie's birthday is coming up, that's th reason for my questions. Thanks [speaker001:] No problem. is there anything else I can do for you today? [speaker002:] No. that's all [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hi. Am I connected? [speaker002:] Hello. How can i help you today? [speaker001:] Hi, I just have a quick question about a product I couldn't seem to find the answer on the website, so I was wondering if you know about it [speaker002:] I would be more than happy to help what's the question? [speaker001:] Great. I really like these Michael Kors boots, but I can't tell if the laces are black or dark brown [speaker002:] Okay I'll look into that right now. The laces on the Michael Kors boots are in fact black. [speaker001:] Oh that's great. Thanks for checking that for me. That was all I needed [speaker002:] Great to hear. Have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] i got news about my subscription will you check my status please? [speaker001:] I sure can. Where did you hear the news from? [speaker002:] I heard that my subscription was removed but ai still want it! I forget, just heard the news [speaker001:] Ok. Can I have your full name or account ID please so I can pull up your account [speaker002:] Chloe Zhang [speaker001:] Thank you Chloe! Oh it looks like you heard right, and there was an issue on your account. Don't worry, I can fix it for you right now. [speaker002:] thanks you so very much! [speaker001:] Ok, I was able to add it back to your account. Do you see the service reinstated on your end? [speaker002:] i am not logged in at the moment, but I will take your word for it! [speaker001:] Ok. If you have any issues, please don't hesitate to contact us again. Is there anything else I can help you with today? [speaker002:] i will! nope [speaker001:] I hope you have a great day! [speaker001:] Hello, what can I help you with today? [speaker002:] I was looking at purchasing a pair of tommy Hilfiger jeans I had a question about it [speaker001:] Ok, what was your question? [speaker002:] I would like to know how often it needs to be washed? [speaker001:] These jeans would last the longest if you only washed every two to three uses, so once a week. Of course, if they get extra dirty then you can wash them right away. But the less you wash them the better the color will be preserved. Is there anything else I can help you with today? [speaker002:] Thats all I needed to know. Thank you [speaker001:] You're welcome! [speaker001:] Hello, how can I help you today? [speaker002:] Hi i was going over some details about my membership. I couldnt find it but what does my level do for shipping [speaker001:] Glad to help. May I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] thanks. Do you want to know the overall benefits or just for shipping? and what is your membership level? [speaker002:] Silver and yea what i can do with shipping like is it free for international or national? [speaker001:] got it.Give me a second. Our system shows that your account does offer international shipping. [speaker002:] Oh man ok [speaker001:] But silver members do not qualify for free shipping. You can refer to the above link about your subscription services. [speaker002:] Well thank you for the info [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] No thank you [speaker001:] Have a nice day! [speaker001:] Hi, How can I help you today? [speaker002:] Hi I am calling about an item that I recently purchased [speaker001:] Okay, is there a problem with the item? [speaker002:] no i do not like the color [speaker001:] Would you like to return the item? [speaker002:] Yes [speaker001:] Can I get your username? [speaker002:] jw126769 [speaker001:] I'll also need your email address and the Order ID. [speaker002:] jw126769@email.com 5188460579 [speaker001:] Great, how would you like your refund? [speaker002:] Cash please [speaker001:] I can credit it back to your credit card, if that's okay? [speaker002:] ok [speaker001:] And can I get your account ID Hi! Are you still there? [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] i am unable to login and the login screen says it is because i forgot my username. [speaker001:] Oh alright let me help you get that recovered. Can I have your full name to pull up your account please? [speaker002:] Chloe Zhang [speaker001:] Great, I was able to pull up your account. I'll also need 2 of the following to verify your identity. Zip Code, Phone number or email Address. [speaker002:] 31998 824-0365 [speaker001:] great everything looks good. Let me get that username for you. CZhang1 is the username. Was there anythign else I could help you with? [speaker002:] that is all i need unless i'm still unable to login. if i have problems, i'll get back in contact with you. [speaker001:] Don't hesitate to if there is an issue. Have a wonderful day! [speaker001:] Hi, how can I help you today? [speaker002:] hiya, i keep trying to add items to my cart, but the cart never updates to show what i'm adding to it [speaker001:] Ok, I can help you with that [speaker002:] awesome [speaker001:] Sorry you are going through this. I will help you try out a few common fixes [speaker002:] ok [speaker001:] First, can you double check that the items you are purchasing aren't out of stock? It's written in the bottom left of the screen if they are out of stock [speaker002:] it's in stock [speaker001:] Great Next can you try refreshing the page and then adding the item to your cart again [speaker002:] ok, i'll try that oh, that worked actually thanks! [speaker001:] Great! Your welcome Is there anything else I can do for you [speaker002:] that was it [speaker001:] Ok, have a great day [speaker002:] thanks you too [speaker001:] Good bye [speaker001:] Thank you for contacting Acme Brands! How can I help you? [speaker002:] I cannot access my account because i have lost my phone i use for the two factor authentication [speaker001:] I'm sorry to hear that, but I can help you get back into your account. Can I please have your name or account ID? [speaker002:] Joyce Wu [speaker001:] I'll need to send you a special code to reset your login. What is your email address? [speaker002:] jwu97948@email.com [speaker001:] You should receive the email short with the code and a link to use for the reset. We encourage you to use the best security practices for your account. I'll send you a link for that as well. [speaker002:] Okay, thank you [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] That is everything [speaker001:] Great, enjoy the rest of your day! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] I wanna get a refund [speaker001:] I'll be glad to help you with that. Would you provide your full name, please? [speaker002:] Sanya Afzal [speaker001:] What is the reason for needing the refund, Sanya? [speaker002:] I dont want the item [speaker001:] I understand. To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] sanyaafzal120@email.com Order ID: 6027778907 Username: sanyaafzal120 [speaker001:] Your purchase has been validated, Sanya! How would you like to receive your refund? [speaker002:] debit [speaker001:] A direct refund to the credit card on file in your account? [speaker002:] yes [speaker001:] One moment, please! May I get your account ID so I can credit your card? [speaker002:] Account ID: 8OOWLOVSRJ [speaker001:] And do you know the dollar amount of the item you'd like the refund for, Sanya? [speaker002:] 54 [speaker001:] Your refund has been issued. Is there anything more I may help you with today? [speaker002:] no [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] I'd like to check my order. [speaker002:] Sorry about that, sure thing. Let me help you with that. Can I get your full name or account ID please? Are you still there? Hello? [speaker001:] Joyce Wu [speaker002:] Thanks, one moment [speaker001:] Account ID: YQJXQDLSRE [speaker002:] What do you want to know about your order? [speaker001:] I've noticed an extra fee 😞 [speaker002:] Ok, I can check on that for you [speaker001:] Great thanks [speaker002:] Do you have the order ID? [speaker001:] 2100050772 [speaker002:] Thanks. [speaker001:] U bet [speaker002:] Can I get your membership level please? [speaker001:] Bronze [speaker002:] Ok, I pulled up the order in the system, and unfortunately it looks like the fee was due to user error. [speaker001:] Are you human? [speaker002:] Since you are a bronze member, we can't waive the fee unfortunately. Yes, I am a human. [speaker001:] Thanks for nothing! [speaker002:] I do apologize for the inconvenience. Can I help you with anything else? [speaker001:] No thanks! You've wasted my time buddy! [speaker002:] Sorry to hear that, I hope the rest of your day goes better. Thanks for contacing Acme. [speaker001:] Hello. How can i help you today? [speaker002:] Hi. My name is Albert Sanders. I was wondering if my account includes free international shipping? [speaker001:] I'd be more than happy to look into that for you. Thank you for your patience It looks like it does not include free international shipping. [speaker002:] OK Hello????? Please come back so I can get credit for this HIT. [speaker001:] Is ther anything else I can help you with? [speaker002:] That is it for today. Thanks. [speaker001:] Have a great day [speaker001:] Good morning, how can I help you? [speaker002:] i forgot mu username so I am unable to log in. [speaker001:] ok, I'd be happy to help you with that May I have your name and account ID please? Either one will work [speaker002:] my name is joyce wu and I do not know my account id. [speaker001:] Thank you Ms Wu May I have your zip code and email address please? Ms Wu? Are you still there? [speaker002:] my zip code is 87516 and i forgot my email address used for this account. [speaker001:] OK, can I have your phone number please? [speaker002:] phone number is 579-9685 [speaker001:] Thank you. Your user name is jwu1 Is there anything else I can help you with? [speaker002:] let me write that down so i don't forget it again and thank you for your help. [speaker001:] Glad to be able to help, have a wonderful day [speaker001:] Hello. What can I help you with today? [speaker002:] I wanted to see if I could change my shipping details if I could. [speaker001:] Sure Ill see if I can help. What is your name? [speaker002:] Albert Sanders [speaker001:] What specifically do you need to change? [speaker002:] my order id is 9854984636 if that helps [speaker001:] What are looking to do? [speaker002:] I needed to change the delivery address if I could, I am going to be out of town when it is supposed to be delivered if possible i would like it delivered to 1131 Circle Drive San Lima, WA 45060 [speaker001:] I see. I can do that for you. What is the status of the order? [speaker002:] it is still listed as processing [speaker001:] Is it order received, in transit, out for delivery, or deliverd? [speaker002:] order recieved [speaker001:] Thank you. Can I have your username and email address? [speaker002:] albertsanders973 albertsanders973@email.com [speaker001:] I have gone ahead and changed the shipping address for this order. Is there anything else I can help you with? hello? [speaker001:] Hello, how can I help you? [speaker002:] Hi. My name is Joseph Banter. I have a question about these Tommy Hilfiger jeans for $84. Do these particular jeans shrink after washing them? [speaker001:] When you care for the jeans properly, they will not shrink during washing. Remember to use the cold-wash setting on your washer and hang-dry preferrably. [speaker002:] OK Thanks for the information. [speaker001:] Is there anything else you would like to know today? [speaker002:] That is all for today. [speaker001:] Okay, have a nice day. [speaker001:] Hello. How are you today? [speaker002:] Hey! I'm good, what about yourself? [speaker001:] I am doing fine. How can I assist you today? [speaker002:] I need to add an item to my order. I forgot to add it to my cart when I was shopping earlier [speaker001:] I know that can be frustrating. I would be happy to look into it for you. Can we start with your name, user id, and order number if you have it? [speaker002:] My name is Joyce Wu, and my order number is 3592639862 I don't have my user id at the moment [speaker001:] Joyce, do you have your email address? [speaker002:] I don't, but I can give you my phone number I also have an acount id handy. Does that help? [speaker001:] The account ID would be fantastic Joyce [speaker002:] 1WJAHBGJLM [speaker001:] Is that your user id? [speaker002:] maybe? it says account id [speaker001:] Ok lets see here. I got so little training when I started. [speaker002:] No problem. Are you able to find my order? [speaker001:] We will need to do a user id revovery. Can you provide me with your full address? [speaker002:] sure 3516 Primrose Ave San Lima, WA 98862 [speaker001:] Now what is your phone number Joyce? [speaker002:] 844-6049 [speaker001:] Do you know what item you would like to add? [speaker002:] yes, I'd like a blue checkered men's Micahel Kor's shirt in a size medium It's a button down oxford [speaker001:] Alright I added that item tour shipment. Is there anything else I can help you with? [speaker002:] oh great! just to double check, what was the price of the shirt [speaker001:] It was Free. Congatulations. [speaker002:] oh thanks! [speaker001:] We see you are a valued customer. Is there anything else I can help you with? [speaker002:] Nope, that should be it. thanks again for your help [speaker001:] Thanks for shopping with us and have a great day. [speaker001:] Hi I have a question about a product i am looking at. [speaker002:] welcome to ACMEBrands! How can I help you? what is your question? [speaker001:] it's the michael kors shirt [speaker002:] what would you like to know? [speaker001:] I can't really tell from the picture but I was wondering if the buttons come in brown or black? [speaker002:] hmm. let me look that up for you. One moment. Apparently, dark brown is in this season. I hope that you agree. [speaker001:] it is although at this pace I'm not sure who'll see it lol [speaker002:] oh cool. so, you are ok with dark brown buttons it takes all sorts... good point! [that was a joke, btw] Think the solitude is starting to get to me! [speaker001:] lol same here [speaker002:] pls say you are not offended! [speaker001:] I understand [speaker002:] ok good. is there anything else today? [speaker001:] and I never thought I would miss my work mates so sorry I didn't catch it [speaker002:] I know exactly what you mean! [speaker001:] did it come in brown or black? [speaker002:] dark brown [speaker001:] ok great thanks [speaker002:] the buttons that is [speaker001:] that's it for me [speaker002:] ok. hope you like the shirt! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] I had signed up for the premium subscription, can you check my status on that as I want to make sure I keep it? [speaker001:] Sure are you wanting to know if your payment went through so your subscription is still active? [speaker002:] Well I want to know when it is due [speaker001:] OK, I can look up your renewal date. Can I have your full name and account ID? [speaker002:] Chloe Zhang B8XTUT1VA5 [speaker001:] Thank you Chloe, can I also have your order ID please? [speaker002:] 1096503022 [speaker001:] I see that your due date is tomorrow. [speaker002:] Alright good thing I checked [speaker001:] I can also send you a link that will allow you to check the status yourself moving forward. [speaker002:] that would be useful thanks [speaker001:] Do you have your username? You will need it to log in and check the status. [speaker002:] yes I do [speaker001:] Great, is there anything else I can help with today? Thank you,have a great day! [speaker001:] hello, how can i help you? [speaker002:] Yes i was looking at some items on your site and was thinking about buying some thing. But first i would like to know the benefits of your premium membership [speaker001:] anything specific you were wondering about? [speaker002:] Just whats the benefits of having it [speaker001:] we have several levels, so it depends a bit on your level. But, saving on shipping fees is one perk also, all members are invited to our annual holiday part open bar! Gold members have the most perks unlimited refunds everyone gets promo codes does that answer your question? [speaker002:] ok, great! thank you so much [speaker001:] I hope that you will consider joining! Is there anything else I can help you with today? [speaker002:] that will be all [speaker001:] have a good one! [speaker001:] hi! how an i help you today? [speaker002:] Hello, yes. I just looked at my order status and was wondering why the shipping cost was so high. When I was checking out it wasn't as high. [speaker001:] sure let me check! What is your full name? [speaker002:] Albert Sanders [speaker001:] I also need your user name, email address and order id please? [speaker002:] My user name is as639210, as639210@email.com, 3724506165 [speaker001:] What is the shipping status please? [speaker002:] That is the unfortunate part is says out for delivery which is why I was hoping to get some help. [speaker001:] I can give you the shipping fee back! HOw much were you charged? Standard shipping is usually 8 so i can refund that [speaker002:] It was a 15. I would be happy to get the 8. Thank you! [speaker001:] Do you need anything else? [speaker001:] Hi! How may I help you today? [speaker002:] My wife let me know that it looked like our account never got our promo credit of 40$ on our subscription She apparently had bought some promo package that was supposed to give it [speaker001:] Oh no! Let me look at that for you. What is your name? [speaker002:] Alessandro Phoenix [speaker001:] I do see where you were suppose to get the credit. I do apologize that it did not happen. I have generated you a promo code for $40 OJP7D [speaker002:] Thank you, that was super quick [speaker001:] Is there anything else I can help with today? [speaker002:] I really appreciate the help, that was everything [speaker001:] You're Welcome! Have a great day [speaker001:] Hi! how can I help you today? [speaker002:] Hello. I have a question about my promo code You sent me a great code a discount. When I tried to use it, I got a message that the code was invalid Can you help me fix this? *for a discount, I mean [speaker001:] Sure, I can help you with this. How long ago was the promo code sent? [speaker002:] I got it 5 days ago [speaker001:] Okay, and what is your full name? [speaker002:] Chloe Zhang [speaker001:] Okay, since your code should still be valid, I have generated a new one for you to use. This one should work just fine. RD4DG is your new code. Make sure you use it within 7 days! Is there anything else I can help you with today? [speaker002:] Oh great!!! I'm entering it right now. This is wonderful! That code worked [speaker001:] Great! [speaker002:] I don't need help with anything else THanks for the new code [speaker001:] You're very welcome! Have a wonderful day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi, I have a subscription and I want to make sure that I've paid my fee. [speaker001:] Sure. I can help. I can check if it is active May I have your full name or account ID [speaker002:] BJAPCAPWBN [speaker001:] OK your account was pulled up. I need your full name now and order ID [speaker002:] Alessandro Phoenix 9770726988 [speaker001:] Thanks. I verified your ID. Yes. Your subscription is active and the due date is tomorrow. But, $0 is due We already received the payment. Thanks. Here is a link to check it online whenever you need it [speaker002:] Can I pay for the next month in advance? [speaker001:] Let me check into that. [speaker002:] I don't know about my job because of the virus, and I want to make sure it stays active. [speaker001:] Yes. You can access the link above and manage that. Do you know your user ID? [speaker002:] No I do not [speaker001:] It is aphoenix1 Anything else I can help with? [speaker002:] Okay, so can just use the link to pay and use the username? [speaker001:] Yes. that is correct. Use your username at that link. [speaker002:] Thank you for helping me. [speaker001:] You're welcome, have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] I would like to change the shipping time for my order. [speaker001:] Sure, no problem. Can I please have your full name, account ID, and order ID? [speaker002:] Chloe Zhang Account ID: YJO8IOJIPZ Order ID: 8707596379 [speaker001:] Thank you. Do you have any reason to believe that we might have made a mistake on your shipping? [speaker002:] No i would like to change it so i am not charged. [speaker001:] Would you like to change your shipping to a slower option? [speaker002:] Yes, that is fine. [speaker001:] Can you please tell me the current shipping status of your order? [speaker002:] oh, it shows the order received. I am not home though. [speaker001:] No problem. Order received means that your order was received by our system. [speaker002:] oh good. [speaker001:] Can you please tell me your membership level? [speaker002:] gold [speaker001:] I should have no problem downgrading your shipping to next week so that you aren't charged for shipping. Please give me a moment. [speaker002:] perfect [speaker001:] Your delivery date has been delayed to next week. Is there anything else I can help you with today? [speaker002:] Great. Thanks for your help. [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] How do I get membership? Hello? [speaker002:] Hi, sorry teh delay system problem [speaker001:] ok [speaker002:] I'll give you information about it. Ok the memberships are not obtained by buying them but by being a regular customer of our company! [speaker001:] what are the requirement? [speaker002:] for example; Bronze membership is given to any customers who have made over $500 worth of purchases in the last year. and a short questionnaire [speaker001:] Thanks for the info. [speaker002:] not problem! a pleasure to help you [speaker001:] hi [speaker002:] Hello, how can I help you today? [speaker001:] My Promo code is saying invalid when I try to use it [speaker002:] I can look in to that for you. Can I get your full name or Account ID? [speaker001:] Chloe Zhang [speaker002:] When did you receive the code Chloe? [speaker001:] 8 days ago [speaker002:] Promo codes are usually only valid for 7 days, this is probably why it isn't working. [speaker001:] I see [speaker002:] What is your membership level Chloe? [speaker001:] is there anything you can do Bronze [speaker002:] I'm going to go ahead and generate a new code for you! [speaker001:] Great! thank you! [speaker002:] This one should work OBDNJ [speaker001:] Great, thank you! [speaker002:] was there anything else I could help you with Chloe? [speaker001:] Nope that's all [speaker002:] Thanks, you have a good evening. [speaker001:] AcmeBrands, how may I help you? [speaker002:] I need a refund on boots i ordered [speaker001:] What is the problem with the boots? [speaker002:] i changed my mind [speaker001:] Ok Could I have your full name or account id? [speaker002:] Albert Sanders [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] as356719 as356719@email.com 8521405629 [speaker001:] Thank you And how would you like the refund: a gift card, added to your account, paper check, or credit card? [speaker002:] debit card [speaker001:] Debit card is not one of the options. [speaker002:] added to my account [speaker001:] Ok Could I have your account id? [speaker002:] NOYC8H9S4C [speaker001:] And how much were the boots? [speaker002:] 74 thank you goodbye [speaker001:] A refund of $74 was initiated to your account. Can I help you with anything else? [speaker002:] nope [speaker001:] Have a good day. [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] I want to return the item below because it is the wrong size. [speaker001:] I'm sorry you received the wrong size Item, let me do what I can to help with that. Could you provide me with your Full name so I can pull up your account? [speaker002:] Name is Norman Bouchard [speaker001:] Thank you Norman. So I can check on the purchase, could you also provide me with your Username, Email and Order ID? [speaker002:] Username: normanb3, Email Address: normanb3@email.com, Order ID: 5803902032 [speaker001:] Thank you Norman, I was able to pull up the order. Could you tell me the purchase date and your membership level as well? [speaker002:] Purchase Date: 2019-11-04, Member Level: Bronze [speaker001:] Alright do you have your receipt or the original packaging? [speaker002:] Yes, Product: Jeans Brand: Tommy Hilfiger Amount: $74 [speaker001:] Great, since you have the receipt I'll be able to set up the return. Please note that under our policy without the receipt or original packaging you only have 90 days to make a return. I'll be sending you a shipping label so I'll need your address. Could you provide me with that? [speaker002:] 9992 Brushwick Dr La Fayette, TX 4741 [speaker001:] And would you prefer to do the return By mail, In store, or at a drop off center? [speaker002:] by mail [speaker001:] Alright you return is set up and you should receive the shipping label soon. Was there anything Else I could help you with? [speaker002:] No [speaker001:] Thank you and have a great day! [speaker001:] Hi! How may I help you? [speaker002:] Hi! I need to take a look at my order status but apparently I forgot my password. Can you help please? [speaker001:] No problem! May I have your full name and username? [speaker002:] Albert Sanders my username is albert567 [speaker001:] May I have your email as well? I will also need the answer to either your security question, or your pin number. [speaker002:] alberts2020@gmail.com the answer is NewYork I forgot my pin number, sorry [speaker001:] pi3j85ih0dr here is your temp password, no problem! I didn't need the pin if I had the security question answer. Will there be anything else today? [speaker002:] great. Thanks. that was easy That's all [speaker001:] Have a good day! [speaker001:] Hi, how can I help you? [speaker002:] hi just looking to inquire about my acount seems there is $40 credit missing [speaker001:] Okay, what specifically did you need to know about? Okay, I can look into that. Can I have your name? [speaker002:] Norman Bouchard [speaker001:] So just to confirm, you returned something and were supposed to receieve a credit, but its not there? [speaker002:] yeah, i had gotten credit from a one-time deal from previous purchase now its not there [speaker001:] Okay, can I have your username, email address, and order ID? [speaker002:] sorry I dont have that information I could give oyu my address does that help [speaker001:] No I absolutely need an email address and order ID. Otherwise I cannot look up the order [speaker002:] but I dont have that information? cant you see info from my name? I am a bronze member [speaker001:] No I cannot. YOu should be able to see that information on the same page as where you would see the credit missing. If you do find that information, you can contact us again and we can help ypu [speaker002:] ok [speaker001:] Have a nice day [speaker002:] let me try to find it and get back to you [speaker001:] Were you going to try and find it right now? [speaker002:] no [speaker001:] Ok well, good luck [speaker001:] Thank you for contacting Acmebrands how may I help you? [speaker002:] yes [speaker001:] Hello, how may I help you? [speaker002:] charge my billing statement has not been reversed even though i have already completed the return [speaker001:] Okay, I would happy to look into that for you. May I have your first name or account number? [speaker002:] Name: Joseph Banter [speaker001:] Thank you Joseph and for verification may I please have your username, email, and order ID? [speaker002:] Order ID: 1428933605 Email Address: jbanter2@email.com Username: jbanter2 [speaker001:] Thank you, one moment while I pull up your account. How many days have you waited for the refund? [speaker002:] 3 days [speaker001:] May I have your membership level please? [speaker002:] Member Level: Bronze [speaker001:] Your refund will be issued within 7 days so you should receive within the next 4 days. At this time, we cannot update the account until 7 days has passed. Is there anything else I can help you with? [speaker002:] oh ok i can wait 7 days no thanks thank you for the help have a great day [speaker001:] I do apologize for the inconvenience but you should receive in 7 days. You have great day too, thank you. [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] I want to buy jeans [speaker001:] Was there an issue you were having? [speaker002:] Nope I need cost of jeans [speaker001:] That information should be available on the website. Unless there was some other information you were looking for? [speaker002:] I don't want jeans Because it was not comfortable for me [speaker001:] Did you want to return a pair of jeans because they were too small? Are you still there? [speaker002:] S I want to return the jeans [speaker001:] Alright. I'll need a bit of information from you so we can move forward with the return. Could you provide me with your Full name please? [speaker002:] yes please Joseph Banter [speaker001:] Alright I was able to pull up your account. Joseph I'll also need your User Name, Email Address and Order ID please. [speaker002:] 1007882638 jbanter9@email.com [speaker001:] And your Username please? [speaker002:] jbanter9 [speaker001:] Thank you I was able to validate the purchase. Now could you tell me the purchase date and your membership level please? [speaker002:] 11182019 member level: Gold [speaker001:] Great! I'll be able to setup the return for you. I'll be sending you a shipping label for the item so could you provide me with your Full Address? [speaker002:] 5348 Lincoln Ave, Monterey, CA 9310 [speaker001:] Thank you and lastly, How would you like to do the return? By Mail, In Store, or At a Drop off center? [speaker002:] In Store [speaker001:] Great your return is all set up. Was there anything else I could help you with? [speaker002:] No Thanks a lot [speaker001:] Thank you for shopping with us Have a great day! [speaker001:] Hi, how can I help you today? [speaker002:] I'm having a problem with your search bar [speaker001:] I understand, the website has been having some issues today. [speaker002:] I'm trying to find a pair of boots but the search brings up jeans [speaker001:] I have some ideas which might straighten it out. First off, can you try logging in and out? [speaker002:] ok hold o n [speaker001:] No problem. [speaker002:] no that didn't work still getting strange results [speaker001:] Can you try searching for a different item? Such as, "Prada handbag"? [speaker002:] ok hold on [speaker001:] Sure. [speaker002:] no that didn't work. I'm still gettng strange results [speaker001:] Please try clearing your cookies. [speaker002:] ok hold on [speaker001:] You bet. [speaker002:] hey that worked! [speaker001:] Yay! I'm glad. [speaker002:] The search works now [speaker001:] Is there anything else I can help with? [speaker002:] you're a miracle worker! that's it [speaker001:] Great. Have a good day:] Glad I could help! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] I'm having trouble moving this to my cart. They don't show up when I checkout. [speaker001:] I'm sorry your having an issue with our website, but I'd be happy to help you. Could I have your name? [speaker002:] Sanya Afzal [speaker001:] Sanya, have you tried logging out of your account and then back in to see if it would update your shopping cart? [speaker002:] I can try that I don't see anything there. [speaker001:] Okay. Can you got to the product page and check that the product isn't out of stock and that's why it can't be updated? [speaker002:] It says it's in stock [speaker001:] Alright. Go back to your shopping cart page and click the refresh button at the top of your browser now and see if it updates. [speaker002:] That worked!! Thanks so much [speaker001:] Great! You're welcome. Can I help you with anything else? [speaker002:] That's it for now. thank u [speaker001:] You're welcome. I hope you enjoy your day! [speaker001:] Hello, how can I help you today? [speaker002:] Is it possible to stop my order from shipping? Thanks. [speaker001:] Let me look in to this for you. May I ask why you are wanting to stop the order from shipping? [speaker002:] I ordered the wrong item by mistake. [speaker001:] Alright, can I get your full name or Account ID? [speaker002:] Sanya Afzal [speaker001:] And you wanted to cancel the order Sanya? Do you have the shipping status? [speaker002:] Yes, cancel. Oh, it says delivered. Havent gotten my mail though. so sorry. I guess I will be returning it. [speaker001:] So did you want to do a return? [speaker002:] Yes, i can drop it in store. [speaker001:] I just have to make sure I am able to help you with what you need. How I process this is different based on if it is a return or if it is canceled. [speaker002:] Whichever is easiest for you to do [speaker001:] It isn't what is easiest for me. I want to make you happy. You had told me you needed it cancelled but you also told me you had to return it. I just need to know what I am doing.:] [speaker002:] Thanks. A return since it already was shiipped [speaker001:] Alright, can I get your Username, email address and order ID please? [speaker002:] safzal51 safzal51@email.com Order ID: 9253143544 [speaker001:] And what is your membership level Sanya? [speaker002:] Silver [speaker001:] And when was this purchased? Are you still there Sanya? [speaker002:] sorry 091419 [speaker001:] The item should have been returned within 6 months. Do you still have the receipt or the original packaging? [speaker002:] yes i do [speaker001:] Great, than I can accept the return. May I please get your address for the shipping label? [speaker002:] 6830 Lincoln Ave Baltimore, TX 23938 [speaker001:] And you said you are going to drop it off in the store? [speaker002:] yes [speaker001:] Alright, the shipping label will be emailed to you. You can just put it on the item and drop it off at the store. Is there anything else you need today? [speaker002:] no, thank you very much [speaker001:] Thanks Sanya, you have a great day. [speaker001:] Hi! How can I help you? This chat will automatically disconnect after a couple of minutes. [speaker002:] Yes i signed up for you guys premium subscription and i have some wuestions questions? [speaker001:] Ok! Give me just a moment to pull up your info. [speaker002:] I want to know the status of my subscription [speaker001:] Can I please have either your full name or your Account ID? [speaker002:] Yes my Account ID is 10L5K4CXP4 [speaker001:] Oops I did NOT mean to click that haha No refund was made, though. One moment please [speaker002:] haha that's play okay [speaker001:] Ok, I've got your account pulled up. Do you have your order number and can I have your full name as well? [speaker002:] I don't have an order number. I'm just trying to find out if my payment went through and when this will be reflected on my account?I really like you guys service, so i'm trying to make sure i keep it And if my payment hasn't went through i would like to pay the subscription fee now [speaker001:] Hmmm, it says your subscription isn't active and that you owe $0. Would you like to reactivate your subscription? Here is the link to check your subscription status in the future. [speaker002:] hmmm. what is it that it not active but my balance is at 0? Wouldn't i have a overdue balance if my subscription is no longer active? [speaker001:] It appears that you do not have a subscription at all and thus don't owe anything. I could look it up again with your full name if you like and see if the results are any different? [speaker002:] Yes please, my name is Sanya Afzal [speaker001:] Now it says it was due yesterday. Are you sure you don't have an order number? [speaker002:] Yes i'm very sure. All i have is my account Id number. Ok so can i pay the past due balance now and how much is it? [speaker001:] It says that it is $0 and therefore you do not owe anything. [speaker002:] okay so is my subscription back active again? [speaker001:] You will need to go to the link I provided and reactivate it. Is there anything else I can help with? [speaker002:] okay thank you, no that will be all [speaker001:] Thank you for shopping with us! Have a great day, [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I hope you can help me today I am trying to search a pair of jeans but the search bar is not working, it is just a spinning wheel I have tried several times now [speaker001:] I see, well let's see if we can do something about this. Let's try a couple of troubleshooting steps that usually fix the problem. [speaker002:] Thank you it's driving me crazy ok [speaker001:] The first one is logging out of your account completely then logging back in, then try your search. [speaker002:] Ok it is still just a spinning wheel [speaker001:] No problem, the next is a little more involved. Try clearing the cookies from your browser. Do you know how to do this? [speaker002:] Yes I do, hang on [speaker001:] Just hit Settings, More Details, then Clear Cookies. [speaker002:] Ok it looks like it is starting to load now [speaker001:] Oh fantastic! Yes it is almost always a cookie issue but I try the logout method first. [speaker002:] Thank you so much for your help [speaker001:] Apologies for your inconvenience. Is there anything else I can help you with today? [speaker002:] No thanks again, have a good day [speaker001:] You have a wonderful rest of your day! [speaker001:] How may I help you? [speaker002:] I'm hoping you have some information about how to care for a garment. [speaker001:] Sure, which garment? [speaker002:] It's the black Michael Kors jacket. [speaker001:] It can be washed and dried in a typical dryer and washer. Although we suggest low heat. You should wash it twice a season as well if you wear it a lot. [speaker002:] Okay, but what if I get a stain on it. Can i use something to spot treat? [speaker001:] Wet a cotton cloth and gently dab it on the area, then sprinkle some salt and let it sit for five minutes. After that, you can wash it with boiling water on the area by washer and then let it dry out. [speaker002:] ok, salt. who knew! I should use a chemical cleaner on it then? [speaker001:] It doesn't say anything about that, only what I told you about salt and water. [speaker002:] I can do that. Thanks for the info. [speaker001:] No problem! Anything else? [speaker002:] That's it. Have a good one! [speaker001:] You too! [speaker001:] How can I help you? [speaker002:] Hello I wanna know the priec eof gift wrapping my items price [speaker001:] Okay, I'd be glad to look that up for you. One moment please. [speaker002:] gift wrapping items price [speaker001:] Gift wrapping costs $4.99 per item. The cost may be higher for oversized boxes. [speaker002:] thank you [speaker001:] You can also add up to 300 characters with any gift-wrapped purchase. [speaker002:] thanks [speaker001:] Is there anything else I can help you with? [speaker001:] Hello! How are you today? [speaker002:] Doing fine thank you [speaker001:] I'm hanging in. What can I help you with? [speaker002:] I need to check the status of my account. I think I may be missing $40 worth of credits. [speaker001:] Sure, I can help you with that. Can I have your full name or account ID please so I can pull up your account. [speaker002:] Joyce Wu [speaker001:] Thank you Joyce Where did the credit come from? Was it a refund, previous purchase, promo? [speaker002:] Previous purchase, a one time deal [speaker001:] You are correct, your credit it is missing. Here is a promo code for $40 LJXXO [speaker002:] Great. Thank you. [speaker001:] You're welcome! Is there anything else I can help you with today? [speaker002:] No, that's all [speaker001:] I hope you have a great day. [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi I have a question about my subscription I wanted to confirm when it expires and how much I would need to pay to keep my premium status [speaker001:] I'll be glad to help you with that! Your full name, please? [speaker002:] Albert Sanders [speaker001:] May I please get your Account ID and Order ID, Albert? [speaker002:] LUGHW18DXR my order ID is 8932882849 [speaker001:] Perfect! It looks like your subscription is active, and your due date is 3 days from now. However, there is a $0 balance due on your account. Let me send a link to your email address so you may access this information in the future. [speaker002:] ok great does that mean it was paid for already? [speaker001:] Yes, you're all paid up! When you get the link, be sure to use asanders1 as your username. [speaker002:] ok great thanks! [speaker001:] Is there anything more I may help you with today? [speaker002:] that's it thanks again [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] welcome, how can I help? [speaker002:] I want to check how much is the due on my subscription. [speaker001:] OK. what is your name? [speaker002:] Rodriguez Domingo [speaker001:] i need you account and order ID please [speaker002:] 2VYYQQI4XD 4368725438 [speaker001:] thanks. The amount due today is $49 [speaker002:] I will pay now using credit card on file. [speaker001:] sure. Let me send you a link so that you can look this up for yourself in the future [speaker002:] ok [speaker001:] you will need your username for that. do you know it? [speaker002:] no [speaker001:] ok, it is rdomingo1 [speaker002:] thank you. [speaker001:] happy to help! is there anything else? [speaker002:] no [speaker001:] have a great day! [speaker001:] Thank you for contacting AcmeBrands. How can I help today? [speaker002:] I want to see if my cart qualifies for free shipping. My name is Crystal Minh and I'm a Bronze member [speaker001:] Let me take a look into that for you Crystal. If the items in your cart are over $25.00 before taxes, then you qualify for free shipping. Otherwise there is a flat rate of $4.99 for the entire cart. [speaker002:] Great, I love free shipping! Thanks for your help. That's all I needed. [speaker001:] Overnight shipping can be requested for an additional cost, but that is based on the combined weight of the items being purchased. Great, thank you and have a wonderful day! [speaker001:] Hi, how can I help you? hello? [speaker002:] Hi yeah Got a problem I forgot the password to get into my account [speaker001:] sure, I can help you with that! May I have your name please? [speaker002:] Name is Joseph Banter, username is jbanter6 [speaker001:] Thanks for that info! [speaker002:] Sure [speaker001:] I was able to generate a new password for you. It is w6pxn2my5yf [speaker002:] Right on. I'll change it to something simpler next time I log in.:] [speaker001:] May I have your PIN please as well? [speaker002:] I don't know my PIN [speaker001:] Do you know the answer to your secret question? [speaker002:] Yeah it should be Singh [speaker001:] Great, that is all I needed! Thanks for chatting! Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I wanted to know if this jacket will shrink after I wash it? [speaker001:] Sure, may I have your full name please? [speaker002:] Alessandro Phoenix [speaker001:] thank you. Which jacket do you look for in particular, Alessandro? [speaker002:] the tommy hilfiger one [speaker001:] Okay, let me check for you. Just a moment. No, the jacket is made of high-quality fabric. It will not shrink after washing. [speaker002:] Ok, thank you [speaker001:] However, you should be careful not to over-dry the jacket. We recommend either line drying the jacket or putting it in a dryer with the low heat setting. [speaker002:] What happens if you over dry it? [speaker001:] It might run the risk of damaging the fabric or shrinking. Just be careful not to over-dry it. [speaker002:] Ok, so it wont shrink after washing but it can shrink after drying...got it [speaker001:] Yes. Is there anything else that I can help you with? [speaker002:] Nope, thanks [speaker001:] have a nice day. [speaker001:] hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] I was just trying to find out about a payment [speaker001:] Not a problem. Were you looking to to check if your subscription had a balance due? Or maybe intending to make a payment on it? [speaker002:] No. I bought a jacket but I think my payment method is wrong. [speaker001:] Oh ok thank you so much for clarifying Let's go ahead and try to get that sorted. [speaker002:] Thanks [speaker001:] First can I please have your Full name and Account ID? [speaker002:] Norman Bouchard I52KSZ6K05 [speaker001:] Thank you so much, I need to verify your identity so I just need your order ID now. [speaker002:] Let me look that up 3150669907 [speaker001:] Thank you so much Norman. Can I please have the shipping status of the jacket? [speaker002:] It has been delivered. [speaker001:] Unfortunately because the item has already been delivered I can't change the payment method for that item. I can however set it up so all future payments use the method of your choice. [speaker002:] Ok. I thought I had everything set up to go on my debit card. [speaker001:] I'll go ahead and make sure that payments will be made using your debit card in the future. Is that alright? [speaker002:] Yes please [speaker001:] Alright, all set. Was there anything else I could help you with today? [speaker002:] No, that was it. thanks [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hi, what can I do for you? [speaker002:] Hi. I need to change my shipping delivery date. [speaker001:] Okay, no problem, can I have you fill name please [speaker002:] David Williams [speaker001:] Can I also have your accoutn ID, and order ID [speaker002:] Account ID: 1UQV1YPZOH Order ID: 4299324636 [speaker001:] Thank you. [speaker002:] I'm cheap and want to delay my delivery a week so I don't have to pay shipping [speaker001:] Okay. You shipping status has been changed to the free option, is there anything else I can do for you [speaker002:] Thank you! No, that should do it [speaker001:] Thanks, have a nice day [speaker001:] Hello [speaker002:] Hello, I'm having trouble getting into my account. [speaker001:] Alright, may I have your full name or your account ID? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, now what exactly was the problem when getting into your account? Did you forget your username or password? [speaker002:] I forgot my username. [speaker001:] Okay, I will need three of the following to verify your identity: Full name zip code phone number email address [speaker002:] Rodriguez Domingo 31817 451-2679 [speaker001:] Thank you, your username is rdomingo1 Do you need help with anything else? [speaker002:] Thanks I don't think I would have ever remembered that. That's it thanks. [speaker001:] No problem, have a nice day. [speaker001:] Hello! How may I help you? [speaker002:] Hi! I need to check my account about an order but I no longer have access to the phone I signed up with. Help! [speaker001:] Of course!! May I have your full name and account ID? [speaker002:] Albert Sanders [speaker001:] Okay Albert! Would you like to reset your two factor authorization to your email? [speaker002:] Sure [speaker001:] Do you have your email address? [speaker002:] as064713@email.com [speaker001:] Thank you. I am also going to see you a security information PDF to remind you how to protect your account. [speaker002:] Ok cool [speaker001:] And here is the link to reset your two factor authorization with your email. [speaker002:] ok [speaker001:] Is there anything else I can help you with? [speaker002:] no [speaker001:] Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] I want to ask questions about a product [speaker001:] Sure, what would you like to know? [speaker002:] I got paint on my MichaelKors boots How can paint be removed? [speaker001:] Start by brushing off the excess dried paint with a toothbrush or some other coarse brush. Put a soap mixture on the stain, then scrape off the softened paint. Finally, rub with detergent and apply some nail polish remover to it. That should take care of any paint stains on the boots. [speaker002:] that sounds legit, thanks! [speaker001:] No problem. Anything else you want to know? [speaker002:] Nope, that was it [speaker001:] Okay, have a nice day. [speaker001:] Hello how can i help you toda [speaker002:] Hello. My name is Sanya Afzal. I am trying to purchase this calvin klein shirt for $64, but my credit card keeps getting declined. Can you help? [speaker001:] Oh im so sorry! Can you please try entering it again? [speaker002:] I've tried three times with no avail. [speaker001:] Can you please try logging in and logging out [speaker002:] Ok I will try that. Logging out and back in again has solved the issue. My card was accepted. [speaker001:] great do you need anything else? [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hi i just made an order and i realized i need to change my shipipng address as i wont be home during that time, so i want to mail it to the place i will be at [speaker001:] I can help you with that. Can I get your full name or Account ID? [speaker002:] Chloe Zhang AOTQRME0ZK [speaker001:] Thank Chloe. One minute while I pull up your account. [speaker002:] my order ID is 8141368912 [speaker001:] Thanks. Do you have the shipping status of your order? [speaker002:] It is In Transit [speaker001:] I just need to validate this purchase. Can I also get your username and Order ID. [speaker002:] hmm chloezhang629 8141368912 [speaker001:] I'll also need your email address. [speaker002:] chloezhang629@email.com i also ordered the wrong item by accident [speaker001:] Well, lets take care of the shipping issue first. Where would you like me to ship this to. [speaker002:] 3707 Lincoln Ave San Lima, CA 81812 [speaker001:] What would you like to order instead? [speaker002:] And can i change my order from Jeans Tommy Hilfiger to Jeans Calvin Klein [speaker001:] Yes, I can do that for you. Alright, I've changed your order and updated your address. Is there anything else I can do to help you? [speaker002:] perfect, so that is two calvien klein jeans and one michael kors shirt perfect [speaker001:] Yes, that is what I have now. [speaker002:] thanks! thats all i needed. [speaker001:] Thanks. Have a great day Chloe. [speaker001:] Hello, how can I help you today? [speaker002:] I have a promo code that states "invalid" when I try to use it. Thanks. [speaker001:] Glad to help. May I have your full name please? [speaker002:] Albert Sanders [speaker001:] Thanks Albert. How long ago was the code issued? [speaker002:] nine days ago, I think [speaker001:] then I think it is out of date because it was issued more than 7 days ago. anyway I will check it for you. [speaker002:] oh, thanks [speaker001:] I will issue a new promo code to you. It is C22Y8. [speaker002:] Thank you very much. [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] No, thank you! [speaker001:] Have a nice day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I'm thinking of placing an order, but before I do, when does the spring collection come out? [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Albert Sanders [speaker001:] Thank you, Albert! Our Spring collection becomes available on the 3rd day of the month for each season. For Spring, the new designs would be ready to purchase on April 3rd. [speaker002:] Cool [speaker001:] Is there anything more I may help you with today? [speaker002:] Nope that's it [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, this is Acme Support. How can I help you? [speaker002:] It seems that I was charged for shipping. I don't think I was supposed to be charged for that? [speaker001:] Let's look into that. May I have your full name? [speaker002:] Chloe Zhang [speaker001:] And then your account ID and order ID, please. [speaker002:] It is account. 42JXNABRW2 Order # 8067761882 [speaker001:] Do you know your membership level, by any chance? [speaker002:] I am a gold member! [speaker001:] How much were you overcharged? [speaker002:] I believe it was about 15 dollars Can I get a refund? [speaker001:] Yes, on your next statement you will see a credit for $15 in your account since your store card was used. But the extra fee has been refunded to that. I'm sorry for the inconvenience. [speaker002:] Well. Thank you so much! [speaker001:] Of course. Was there anything else I could help you with? [speaker002:] no. thank you! [speaker001:] Have a good day! [speaker001:] Hello [speaker002:] Can you tell me if pasta sauce may come off easily on the Calvin Klein shirt for $49? [speaker001:] Sure I can [speaker002:] Thinking of buying it but my husband spills things on himself all the time. [speaker001:] Give me a momet moment*. Removing fresh stains is easy simply rising in cold water and immediately washing would do the magic. But if the stain have dried, you will need to soak the shirt in cold water roughly for an hour to loosen up [speaker002:] Okay, well, I will cross my fingers if it happens! Thanks for your help. [speaker001:] Then scrub the area with liquid dishwasher with the aid of a toothbrush You are welcome [speaker002:] Good idea. [speaker001:] Will this be all for today? [speaker001:] Hi! How can I help you? [speaker002:] I would like to know more about a product [speaker001:] Sure, what product? [speaker002:] Product: boots Brand: Michael Kors [speaker001:] what would you like to know? [speaker002:] I would like to know how do I remove a paint stain from the shoe [speaker001:] sure! first brush off the excess paint then use a rough brush to flake off any dried paint on your boots then make a little soapy water and apply that to where the paint is and that will soften it up you can then scrape off whats left and wash it with detergent last, apply a little nail polish remover and it should be totally clean [speaker002:] Okay, thank you for helping me with my question [speaker001:] Was there anything else I could assist you with [speaker002:] That is everything [speaker001:] Great, good luck getting the paint off those boots! have a good afternoon! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hello. I signed up for the premium subscription but money is tight right now and I was hoping I could get an extension on the payment. [speaker001:] Let me see what we can do. May I have your full name? [speaker002:] sure, it's Crystal Minh. [speaker001:] May I also have your account ID and order ID? [speaker002:] yes, my account id is DNMJGMAVMG and my order id is 7548343511 [speaker001:] Thank you! What is your membership level? [speaker002:] it's gold [speaker001:] Fantastic! Since you are a gold member, you can have an extension whenever you need it. I'll take care of it right now. Is there anything else I can help you with today? [speaker002:] oh wow, that's great! thank you! no, that's it [speaker001:] You're welcome! Have a wonderful day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi there Ive found these calvin klein boots and i want to know if they come in different styles or colors before i buy it [speaker001:] Happy to help, may I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] thanks Alessandro. give me a second. [speaker002:] no prob [speaker001:] We use very high-end leather for the boots and 90% of them are black. [speaker002:] So not much variety? thats ok i like these [speaker001:] Yes, our purchasing team has decided to use black because they have deemed to be more stylish for this season. [speaker002:] Sounds good to me im going to go get them now Thanks for your help [speaker001:] Great, is there anything else that I can help you with? [speaker002:] no thanks [speaker001:] Have a nice day! [speaker001:] Thank you for contacting AcmeBrands! What can I do for you? [speaker002:] Hi, I need to remove the second item from my order. I didn't actually mean to order it, I was just thinking about it. [speaker001:] I'll be happy to help you out with that. Can I please get your full name or account ID? [speaker002:] Yes. My name is Joseph Banter. My account id is U0BKPSRUDU [speaker001:] Thank you, Joseph. One moment, please. I have pulled up your account. Can you please give me the order ID? [speaker002:] Yes. It is 6159792130 [speaker001:] Thank you. One moment, please. Verified, thanks! Can you tell me the shipping status? [speaker002:] It says out for delivery. [speaker001:] Okay. And what is your membership level? [speaker002:] Guest [speaker001:] Okay, thank you. Unfortunately, we cannot do anything at present, since it has left our warehouse. However, here is the good news: As soon as you receive the extra item, all you have to do is get back in touch with us, and there will be a free return that you can do for a refund provided it is within 30 days. [speaker002:] Okay. Thank you. [speaker001:] Can I help you with anything else? [speaker002:] No, that is all. [speaker001:] Okay, have a nice day, Joseph! [speaker001:] Hello, how can I help you? [speaker002:] I was charged for the Michael Kors boots but I never bought them. [speaker001:] Oh no, let me check on that for you. Can I get your full name or account ID? Along with that, I will need your username, email, and order ID [speaker002:] My name is Alessandro Phoenix My username is alessandrop304 My email is alessandrop304@email.com 1076520904 is the order id [speaker001:] Hello, it looks like this was an issue on our end. I am going to go ahead and process the credit for you. How much was the order? [speaker002:] Ok, thanks! [speaker001:] How much was the order? [speaker002:] 49 [speaker001:] Thanks, I've gone ahead and processed the credit for the order. Anything else I can help you with? [speaker002:] No, that's all I need right now! [speaker001:] Have a great day [speaker001:] Hello [speaker002:] Hello,thank you for contacting AcmeBrands. How can I help today? [speaker001:] I want to confirm my shipping address i got an email notification that said otherwise i want to make sure that my order is getting shipped to the right place [speaker002:] Sure, I can help with that. Can I have your full name or account ID? [speaker001:] my name is Crystal Minh Account ID: 9JBBX4FBYP [speaker002:] Thank you Crystal do you have your order ID as well? [speaker001:] Order ID: 9360045613 [speaker002:] OK, and to pull up your order I will need your username and email address. [speaker001:] sure Username: cm479135 Email Address: cm479135@email.com [speaker002:] Alright, let me check the system on this. Our system confirmed your order appears to have shipped as expected. The address looks correct in our system and the email you received was incorrect. [speaker001:] oh all right thank you [speaker002:] Is there anything else I can help with today? [speaker001:] nothing else that is all [speaker002:] Thank you, have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi! I ordered these boots for my daughter recently but they are unfortunately the wrong size. Can you help me return them? [speaker001:] I would happy to help. May I have your full name or account id please? [speaker002:] Yes. My name is Sanya Afzal. [speaker001:] Thank you may I please have your username, email address, and Order ID? [speaker002:] Email Address: sanyaafzal445@email.com Username: sanyaafzal445 Order ID: 4860841852 [speaker001:] Thank you Sanya and may I have your membership level please? [speaker002:] I am just a Guest at this time. [speaker001:] When did you purchase the boots? [speaker002:] I bought them September 15th of 2019. [speaker001:] Do you still have the receipt for the purchase? [speaker002:] I do! And they are in their original packaging still. [speaker001:] Great, we can return. Since you will need to print out a label may I please have your address? [speaker002:] Sure. Here is the address 0097 Kennedy St Monterey, WA 86696 [speaker001:] Thank you and how will you process the return? [speaker002:] Can I do it by mail? [speaker001:] Yes you can do it by mail, all you will need is to attach the label. Is there anything else I may help you with today? [speaker002:] NO that was all I needed. Thank you for your help! [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi The website is running very slow [speaker001:] Let me help you with that. [speaker002:] great it's not usable on my end [speaker001:] So it is a particular part of the website not working or just all the pages are loading very slowly? [speaker002:] I'm just looking around on the website and everything seems pretty slow [speaker001:] Can you try going to another website and seeing if you are having issues there too? [speaker002:] ok no its just this one [speaker001:] Can you log out and then log back in? [speaker002:] Ok one moment It still seems a bit slow [speaker001:] Can you close any other tabs that you have open in your browser? Also close any other programs running in the background. [speaker002:] Let me do that now That fixed it! Thank you [speaker001:] That's great Can I help you with anything else? [speaker002:] Nope that's it [speaker001:] Have a good day. [speaker001:] Hi, how can I help you? [speaker002:] Hi I would like to know more about a product because you are thinking about buying it. [speaker001:] I can help with that What would you like to know? [speaker002:] I would like to know how to remove a grass stain from these jeans? [speaker001:] Sure, one moment. First you want to use undiluted white vinegar on a sponge and dab the stained area lightly... Dry with paper towels and then repeat if needed until the grass stain is removed... Next turn the jeans inside out and wash them in cold water like normal, to keep the colors strong Does that answer your question? [speaker002:] yes thank you [speaker001:] Great, can I help with anything else? [speaker002:] no but thanks [speaker001:] Good luck with your grass stain and have a great day! [speaker001:] Hi. How can I help? [speaker002:] Hi I'd like to return my most recent order because it was the wrong color. Sanya Afzal [speaker001:] I can assist you with that. Can I also get your user name, e-mail and order id? [speaker002:] Email Address: safzal06@email.com Username: safzal06 Order ID: 9769130746 [speaker001:] Thank you. And, what is your membership level? [speaker002:] Bronze [speaker001:] Thank you. And when was the purchase made? [speaker002:] Purchase Date: 2020-01-07 [speaker001:] Unfortunately there is a 90 day return policy for your purchase, so I am unable to process this for you. [speaker002:] Oh that's unfortunate. Ok thank you [speaker001:] You are welcome. Is there anything else I can assist you with today? [speaker002:] no [speaker001:] Alright, have a good day! [speaker001:] Hello. How can i help you today? [speaker002:] Hello. I need to check my account for more info. I can't seem to remember my password though. [speaker001:] Oh no I'm sorry to hear that I'd be more than happy to help. Can I get your full name please? [speaker002:] yes, it's Crystal Minh. [speaker001:] Great. I appreciate it. Can I get your username as well please? [speaker002:] i don't know that either. [speaker001:] Okay can you provide your zip code and phone number instead? [speaker002:] my zip code is 72283 and my phone number is 394-960-1538 [speaker001:] Awesome Your username is CMinh1 [speaker002:] ok thank you [speaker001:] Although I cannot retreive your old password I can generate you a new one [speaker002:] ok that will work [speaker001:] Can you please provide me with your pin or the answer to your security question? [speaker002:] the security answer is singh [speaker001:] Great. Your new password is yo63p8ts4i [speaker002:] great, thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] no that is it [speaker001:] have a great day! [speaker001:] Hi there, how can I help today? [speaker002:] hi i change my payment method [speaker001:] Sure, can I start with your full name? [speaker002:] Crystal Minh [speaker001:] Ok thanks. So you need to change your payment method? [speaker002:] yes [speaker001:] Did you already place an order? Can I please have your account ID and order ID? [speaker002:] i don,t know [speaker001:] What do you need to change the payment on? [speaker002:] my account has blocked.so i change another account [speaker001:] Ok. Can I please have your pin number, phone number, zip code, and email? Are you still there? [speaker002:] zip code: TX 31853 [speaker001:] Ok and how about the rest? I need some more information to help [speaker002:] ok [speaker001:] What is your phone number? [speaker001:] Hi! This is Acme customer support. How may I help you today? [speaker002:] Hi. I'd like to get some information about my subscription fee. Is there any way to get an extension on the due date? [speaker001:] It's my pleasure to look into that for you. May I start by getting your full name? [speaker002:] Sanya Afzal [speaker001:] One moment, Ms. Afzal. [speaker002:] Thank you [speaker001:] I just need a bit more info. Can I get your Account ID and your Order ID? [speaker002:] Sure. My account ID is CJGPUKRABA and my order ID is 2167925065 [speaker001:] And the issue is that you'd like to delay paying your subscription fee for a little while, is that correct? [speaker002:] Correct [speaker001:] Got it, what's your membership level, Ms. Afzal? [speaker002:] Gold [speaker001:] We value our Gold members very highly at Acme. I'm happy to give you an extension. Just a moment while I put that into our system. [speaker002:] That is great! Thank you! [speaker001:] You are all set and have nothing to worry about in regards to that issue. [speaker002:] Thank you so much! [speaker001:] Of course. Is there anything else that I can help you with today? [speaker002:] That is all. [speaker001:] Thanks for shopping with Acme! [speaker001:] Hello, how can I help you? [speaker002:] Hi, I want to know about my refund status I want to return these boots too [speaker001:] Okay, can I have your name to pull up your account? [speaker002:] Albert Sanders refund should be $100 [speaker001:] So you are inquiring about a refund and you also want to return boots? [speaker002:] yes, so $189 total is what I want refunded hello?? hello?? are you still there? [speaker001:] Yes, I'm pulling up your account, Mr. Sanders. One moment please. Can I please have your username, email, and order ID? I need this information to validate your purchase. [speaker002:] Email Address: albertsanders708@email.com Username: albertsanders708 Order ID: 0129556379 [speaker001:] I'm seeing that your refund is in progress. How long have you been waiting? [speaker002:] I want to add the boots to the refund. $89 [speaker001:] Okay, and why do you want to return the boots? [speaker002:] I changed my mind about them [speaker001:] Okay, no worries. What brand are the boots? [speaker002:] Calvin Kein thank you! [speaker001:] You are all set and can expect your refund within 24 hours. [speaker002:] bye now and thank you [speaker001:] Will theree be anything else? [speaker002:] no [speaker001:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] I'm just wondering what the status is of my subscription I just want to make sure I don't lose it cuz I thought the fee was due yesterday or today or something. I'm not sure. [speaker001:] I can look into this, can you provide your full name or account ID? [speaker002:] My name is Rodriguez Domingo [speaker001:] OK, can you provide your account ID and order ID? [speaker002:] Sure, my account ID is VSP7IKS5PL I order ID is 6804378629 [speaker001:] And your order ID? Got it, one moment. Your account is inactive, as you owe $55 today. Would you like to pay the bill today to reactive? [speaker002:] Yes please [speaker001:] This has been done now. I will send you a link shortly that will allow you to check the status of your subscription at your convenience. You will need your username to use the link I sent, do you have that? [speaker002:] Okay thank you very much Yes I have it [speaker001:] Great, is there anything else I can help you with? [speaker002:] No that's all I need right now [speaker001:] Thank you,have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hi. I want to return these boots I ordered because they are the wrong size. [speaker001:] Okay, can I have your name please? [speaker002:] My name is Joyce WU. [speaker001:] Thank you, I will need your username, email, and order ID. [speaker002:] Email Address: jw485507@email.com Username: jw485507 Order ID: 8696484850 [speaker001:] Thank you, what membership level are you? [speaker002:] I am a Silver member. [speaker001:] Great, was it purchased in the last 6 months? If not, do you have a receipt or the original packaging? [speaker002:] Yes. I just made the purchase on March 22nd. [speaker001:] Okay, great. I'll need your full address for the return shipping label. [speaker002:] Sure. My address is 1343 Brushwick Dr Newark, NY 13168 [speaker001:] How would you like to process the return? By mail, in store, or drop off center? [speaker002:] By mail would be great with the whole social distancing thing going on. [speaker001:] Smart choice! All done, is there anything else you need today? [speaker002:] That was it. THank you for your help today! [speaker001:] You're welcome, have a great day. [speaker001:] Thanks for contacting us! How can I help you today? [speaker002:] Hello Seems I was signed up for a subscription without my knowledge [speaker001:] Let me check on that for you. What is your full name, please? [speaker002:] David Williams [speaker001:] Thank you, David. And how did you hear about this issue? [speaker002:] I received an email telling me to check the status of my account due to subscription being added even tho I did not ask for it. [speaker001:] My apologies. [speaker002:] thank you [speaker001:] I have removed the service, and refunded you the $40 for it. Can I help you with anything else today? [speaker002:] no that is to for today. Thank you. Be well. [speaker001:] You're welcome, you, too! Stay safe and have a good day! [speaker001:] This is ridiculous! I got a promo code 2 days ago and it's already invalid?! [speaker002:] I'm sorry and would be glad to help. Can I please have your name? [speaker001:] Yeah yeah. Rodriguez Domingo. [speaker002:] I am checking our system now. Can you please tell me your membership level? [speaker001:] Look man, I'm just a Guest But I won't be upgrading anytime soon if y'all can't get your promo codes working! [speaker002:] Here you are O9JAM [speaker001:] Hi, how can I assist you today? [speaker002:] Hi I need to make my payment for the subscription service [speaker001:] Okay, let me look into that for you. [speaker002:] Thanks, the name is Crystal Minh [speaker001:] Are you having problems paying at this time? Or did you just want to go ahead and pay for it now? [speaker002:] I just want to know how much I owe and how I can pay it [speaker001:] I see, so there are two actions you want to take today, is that right? [speaker002:] Well I just need to pay it [speaker001:] Okay, so did you need to find out the amount due? That would be a separate action. [speaker002:] no, just pay balance [speaker001:] It's important for you to find out the amount due, is that right? [speaker002:] no I will pay whatever is due [speaker001:] Could I have your account ID and order ID please? [speaker002:] JXKNFDYRZT 2687872547 [speaker001:] Thank you. How much you want to pay today? The standard subscription is $99. [speaker002:] then yes, 99 [speaker001:] Do you have a credit card number on hand? [speaker002:] yes 6666 6666 6666 6666 [speaker001:] Okay Ms. Minh your subscription has been renewed. Can I help with anything else today? If there is nothing else I'll wish you a good day day. Goodbye. [speaker001:] Hello, how can i help you today [speaker002:] I was wondering the status of my subscription? [speaker001:] Sure, could i get your full name account id and order ID please [speaker002:] Sanya Afzal Account ID: STEXRG4DO5 Order ID: 7052535008 [speaker001:] Okay your subscription is currently active and you have to pay the bill of $55 three days from now. Would you like to do that now [speaker002:] Yes please. [speaker001:] Okay i will do that with the card on file. Is there anything else i can do for you today [speaker002:] No that is all I needed. thanks [speaker001:] Okay, have a good day [speaker001:] Hello, how may I help you today? [speaker002:] Greetings! I want to pay my subscription fee to keep my annual subscription going. Can you help me? [speaker001:] I am sure I can. One moment. May I have your full name or Account ID please? [speaker002:] Yes, my name is David Williams. Account ID is 1N1LL6ESXB [speaker001:] And to verify your identity may I have an Order ID? [speaker002:] Sure, my order ID is 7850650452 [speaker001:] Thank you for that. Now the standard sub fee is $99. Did you want to pay that amount? I am sorry $99 a year. [speaker002:] Yes I am all set and ready to pay it! [speaker001:] Fantastic. [speaker002:] Awesome. You've been so helpful. Thank you [speaker001:] Do you have your credit card number on hand? If not I can use the credit card already on file. [speaker002:] The one on file will do, thanks! [speaker001:] And there we are, you are all set. [speaker002:] Thanks! Have a good day! [speaker001:] Is there anything else I can help you with today? Thank you and have a wonderful rest of your day! [speaker001:] Hi! How may I help you today? [speaker002:] Hi, how are you today? I need to return jeans I purchased. [speaker001:] I can help with that. Can I have your name? [speaker002:] Yes, Rodriguez Domingo [speaker001:] Can I have your username, email address and order id? [speaker002:] sure username is rodriguezdomingo014 email is rodriguezdomingo014@email.com order id is 2673270923 [speaker001:] What is the reason for the return [speaker002:] The pants are the wrong color [speaker001:] what is your membership level? [speaker002:] I am at Guest level [speaker001:] What was your purchase date? [speaker002:] 2019-09-29 [speaker001:] Thank you for all that information. Unfortunately, returns must be done within 30 days. I do apologize but I am unable to accept the return Is there anything else I can help with today? [speaker002:] I wasn't aware of the return time frame. I still want to return the pants. This isn't the color I ordered. It isn't my fault you shipped the wrong pants [speaker001:] I do apologize but there is nothing more that I can do. The item was purchased 6 months ago [speaker002:] I have my own policy. I don't let companies get away with things like this. I can dispute the charge on my card. I am attempting to resolve with you. [speaker001:] I am so sorry I could not help. I hope you have a good day [speaker001:] Hello! [speaker002:] Hello, I need to return an item I purchased as it is the wrong color [speaker001:] sure, I can help you with that can I get your name please? [speaker002:] Rodriguez Domingo [speaker001:] I will also need your user name, email address and order ID please [speaker002:] rodriguezdomingo112, rodriguezdomingo112@email.com 7781383984 [speaker001:] Thanks, do you have a receipt? [speaker002:] I have an order number 7781383984 [speaker001:] ok, thanks, do you know your membership level? [speaker002:] guest [speaker001:] what was the purchase date? [speaker002:] 2020-02-21 [speaker001:] Unfortunately because of your membership level and the fact that it has been more than 30 days since your purchase, I will not be able to process that return for you. [speaker002:] Oh ok [speaker001:] Is there anything else I can help you with? [speaker002:] that is all [speaker001:] ok, thanks, have a great day! [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hi, I don't see my subscription service on my account anymore? [speaker001:] Oh no, let me take a look in to this for you. Can I get your full name or account ID? Are you still with me? [speaker002:] yes it is Norman Bouchard [speaker001:] Thanks Norman. I'll just pull up your account. Where did you see that you don't have the service anymore? Hello? [speaker002:] I heard it through the grapevine aka my wife [speaker001:] Never want to doubt your wife!!;] Let me just look this up for you. [speaker002:] Thankyou [speaker001:] According to my system your wife was actually wrong for a change. Your service is still active and you have nothing to worry about. Was there anything else you needed today? [speaker002:] no that is it I am going to tell her that tho:] [speaker001:] Thanks Norman. Have a good day. Be gentle on her!!:] [speaker001:] Hi I need a favor [speaker002:] Hello, how can i help you today [speaker001:] I have a premium subscription service I love it! The benefits are great But I just went on a big vacation to Florida and spent a lot of money I can't afford the fee for the subcription this month can I get an extension? Please? [speaker002:] Lets look into that, Could i get your Full Name, Account ID and Username [speaker001:] okay Albert Sanders YOMVJ4SXZP asanders123 [speaker002:] Okay Now could you tell me your membership level with us [speaker001:] Gold [speaker002:] Since you are gold member we can give you an extension [speaker001:] great I'm so glad [speaker002:] Just pay the subscription when you can i have updated your account [speaker001:] thank you so much [speaker002:] Can i help you with anything else today? [speaker001:] I really appreciate it no, that was it [speaker002:] Great, have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] hi, i am a member of the premium service but, i think it may be about to expire is my account still valid? [speaker001:] Would you like to know the status of your subscription? [speaker002:] my name is albert sanders yes [speaker001:] Sure I can help you with that can you please tell me your account ID and order ID? [speaker002:] my account ID is AT4UTI7O92 and my order ID is 5279513389 [speaker001:] Thank you. Yes, your subscription is currently active and you do not have any amount due. [speaker002:] ok thank you for your help that is all i needed today [speaker001:] I've sent you a link to your account so that you can check your subscription status in the future. [speaker002:] ok thank you [speaker001:] Do you know your username? [speaker002:] actually no i do not seem to have it written down [speaker001:] You will need your username to login to your account using the link I sent you. Give me a second to look up your username Your username is asanders1 [speaker002:] ok thank you very much for your help [speaker001:] Is there anything else I can help you with today? [speaker002:] that is all thank you [speaker001:] Thank you. Have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hello, I have a charge on my billing statement that was suppose to be reversed I completed the return over a week ago [speaker001:] I see. So you haven't received your credit for the return? [speaker002:] yes thats correct [speaker001:] I can help you with that. May I have your full name? [speaker002:] Joyce Wu [speaker001:] Thank you. May I also have your username, email address, and order ID? [speaker002:] joycew28, joycew28@email.com, 4497835267 [speaker001:] Thanks! How long have you been waiting for your refund? [speaker002:] Over a week now [speaker001:] How many days, do you know? [speaker002:] 9 days [speaker001:] Okay. It definitely should have been in your account by now. Let me process the credits now. [speaker002:] Thank you [speaker001:] There we go! You should see the credits in your account now. Is there anything else you need? [speaker002:] That is all I needed [speaker001:] Okay. Have a wonderful day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi, I need to changed my shipping details i now live at 1306 Lincoln Ave San Lima, NY 51180 [speaker001:] OK. I can help. What is your full name [speaker002:] David Williams [speaker001:] What is your current street address? [speaker002:] 1306 Lincoln Ave San Lima, NY 51180 [speaker001:] What is your telephone umber and username [speaker002:] davidwilliams609 231-1613 [speaker001:] What is the new street address you would like to use? [speaker002:] oh sorry i gave you where i live now my old address was 1506 Lincoln Ave San Lima, NY 51180 [speaker001:] OK. I have updated the account. Anything else? [speaker001:] Hi! How may I help you today? [speaker002:] Hi! I'm having trouble accessing my account because I forgot my username. Please help me [speaker001:] Yes I can help with that What is your name? [speaker002:] My name is Albert Sanders [speaker001:] What is your zip code and phone number [speaker002:] My phone number is 789-1361. Zip code is 18151 [speaker001:] thank you for all the information. Your username is asanders1 was there anything else I could help with today [speaker002:] No, thats it. thank you [speaker001:] You're Welcome! Have a great day [speaker001:] Hi. How can I help you? [speaker002:] There seems to have been an issue on my account, for whatever reason the premium subscription was added though I indicated I did not want it [speaker001:] Ok Can you tell me your name, your account ID, and an order ID? [speaker002:] Crystal Minh xs329ss 283734278 [speaker001:] What is your membership level? [speaker002:] gold now [speaker001:] Ok, you have been refunded $40 [speaker002:] thank you for taking care of that [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] no that was all [speaker001:] Ok, I'll end this chat now [speaker001:] Hi. How can I help you? [speaker002:] HI! I ordered a shirt on November 2019 but it never came [speaker001:] OK [speaker002:] Can you check the status of my order [speaker001:] Yes Can you tell me your name, your username, your email address, and an order ID? [speaker002:] Albert Sanders Username: albertsanders284 Email Address: albertsanders284@email.com Order ID: 9051381325 [speaker001:] Ok, I'll resend the shirt Which shirt is it? [speaker002:] A michael Kors shirt [speaker001:] Tell me your address and I'll send it [speaker002:] 5363 1st Ave La Fayette, CA 41615 [speaker001:] I've sent the shirt again [speaker002:] Ok. I hope it won't take months this time Thank you [speaker001:] It should take less than a week Is there anything else I can do for you today? [speaker002:] Great That's all Thank you [speaker001:] Ok, I'll end this chat now [speaker001:] Hello, how can I help you today? [speaker002:] Hi i already have a refund open and i would like to add another one to it I want to regund the calvin klein jeans as well [speaker001:] No worries I can help you with that. Can I have your full name? [speaker002:] Chloe Zhang [speaker001:] And your username, email, and Order ID? [speaker002:] chloez73 chloez73@email.com Order ID: 1488389194 [speaker001:] And you'd like to refund Calvin Klein jeans? [speaker002:] Yes [speaker001:] And what's the original amount of your refund? And the price of the jeans you're adding to it? [speaker002:] $54 [speaker001:] That's which value? [speaker002:] 54 dollars On my credit card [speaker001:] That's the original refund before the jeans? [speaker002:] No it was 100 [speaker001:] If so I also need the price of the Calvin Klein jeans. [speaker002:] Plus the 54 ill get now [speaker001:] Thank you. Okay it's all done on my end. Is there anything else I can do for you today? [speaker002:] Nope thats it Thank you Ty [speaker001:] Have a nice day! [speaker001:] Hello [speaker002:] HI, I have the bronze subscription service and I am wondering what do I have to do to keep that membership. [speaker001:] Ok Give me a moment to check. Please can you clarify and make your question simpler Do you want to know how long the membership would last [speaker002:] What do I have to do to keep my membership. I currently have the bronze membership and I am enjoying the benefits it comes with. I want to know after the year is up how do I make sure that I still have it on my account. [speaker001:] okay You have to pay before your subscription runs out. Membership lasts for the remainder of the calender year to the next calender year. It is normally calculated at the beginning of each month [speaker002:] Okay. That was just the information I needed. Thank you for your help [speaker001:] You are welcome [speaker001:] how may i help you today [speaker002:] Hi Can you please tell me the status of my refund? Albert Sanders is my name [speaker001:] you wish to check the status of your refund? i can help with that albert. i will need your username, email address, and order id to check the status [speaker002:] albertsanders187 albertsanders187@gmail.com 1119201379 [speaker001:] thank you it looks like your refund is in progress after you initiated it via chat [speaker002:] oh great thank you for the update [speaker001:] and it is going back to your credit card on file [speaker002:] perfect [speaker001:] is there anything ele i can assist with [speaker002:] Thanks for your help No thanks. Have a nice day! [speaker001:] you too [speaker001:] Hi, how can I help you? [speaker002:] I need to cancel part of my order. [speaker001:] Ok, I can help with that What do you want to cancel [speaker002:] it's for order number 6711724786 and my name is Domingo Rodriguez I want to cancel the second item on the order, the Calvin Klein Jeans for $64 [speaker001:] Ok great. One moment please. Can I get your Order ID please? [speaker002:] 6711724786 [speaker001:] Ok, Account ID please? [speaker002:] DPEUSLPR6Y [speaker001:] Can you give me your name again please. The system isn't accepting it [speaker002:] try it this way: Rodriguez Domingo [speaker001:] thanks. that worked! Ok, i just need to know whether the item has shipped. Do you have the Shipping Status? [speaker002:] it does say out for delivery. [speaker001:] Ok, what's your membership level? [speaker002:] Bronze [speaker001:] Ok, great news I can offer you a refund now [speaker002:] Great! [speaker001:] After the item arrives you will need to call back and get the shipping label so you can return the item for free back to us, okay? [speaker002:] I will definitely do that [speaker001:] Ok, I will refund $64 now. Ok, $64 has been refunded to your account automaticallyQ oops Is there anything else I can do for you today? [speaker002:] no, that was it [speaker001:] Ok, please follow up and return the item. Have a great day! Good bye [speaker002:] I will and you too [speaker001:] Thx [speaker001:] Hello, how can i help you today [speaker002:] Hi, I want to know the price of overnight shipping I need to buy some stuff and have it to delivered to me as soon as possible for a vacation [speaker001:] Overnight shipping is charged based off weight. 5 lbs or less is 39.99. 10 Lbs or less is 54.99. 10 lbs or less is 69.99. If you are shipping to hawaii or alaska it is an extra 10 dollars added on for all orders. [speaker002:] Oh okay, so it depends on the total weight. Thank you [speaker001:] Yes, is there anything else i can help you with [speaker002:] No that's all, thank you for answering my question [speaker001:] Okay, have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I got an email today saying that the items being delivered are different than what I ordered [speaker001:] Okay, give me a moment and I'll see what I can do to help with that. [speaker002:] Okay [speaker001:] So you have an email saying you're getting the wrong items and you want to know if there's an error in your shipping? [speaker002:] Yes [speaker001:] Can I have your full name? [speaker002:] Chloe Zhang [speaker001:] And your account and order ID? [speaker002:] Account ID is DWXYEP4VKR and order ID is 7758620126 [speaker001:] And to cross reference the particular purchase I need your username and email. [speaker002:] My username is chloezhang449 and my email is chloezhang449@email.com [speaker001:] Okay so you want me to double check to see if you're being shipped the correct items yes? [speaker002:] Yes [speaker001:] Well then I've got some good news, it seems that our system got some item codes mixed up And you're actually being sent what you ordered But it accidentally told you you were getting something different So everything should be completely fine on your end! [speaker002:] Awesome, that answers my question. Thank you! [speaker001:] Is there anything else i can do for you today? [speaker002:] Nope, that's it [speaker001:] Well then have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I want to get the premium membership. I have a lot of shopping to do because I will be getting married soon. [speaker001:] Congratulations! [speaker002:] Thanks! [speaker001:] Do you currently have a subscription? [speaker002:] No [speaker001:] What would you like to know about our premium membership? [speaker002:] How much does it cost and what exactly are the benefits? [speaker001:] Membership can not be purchased directly. Membership levels are automatically granted when you make repeated purchases over a period of time.Bronze membership requires $500 worth of purchases in one year.Silver requires $1000 in one year.Gold requi [speaker002:] I have made many purchases over the years. I am at silver now. Am I close to gold? [speaker001:] The benefits are as follows. First, all members, regardless of level, are invited to the annual holiday extravaganza with open bar and free flights from anywhere within the US.Bronze members receive promo codes and savings on shipping fees.Silver members get everything include included in Bronze, plus the ability to have agents make purchases and cancel orders anytime.Gold members get everything included in Bronze and Silver, plus unlimited refunds and much more flexibility on disputing transactions. [speaker002:] Thank you! The information is very helpful! Am I close to gold? [speaker001:] Do you remember your total purchase amount for the last 12 months? [speaker002:] No [speaker001:] No problem. Please give me a moment to look that up for you. Our records indicate that your total purchase amount for the past year is $1850. You will be automatically upgraded to Gold membership when you spend $150 more in purchases. [speaker002:] Thanks! [speaker001:] Is there anything else I can help you with today? [speaker002:] That is all! You were really helpful. Thank you. [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] hello a promo code trying to use is being declared as invalid [speaker001:] I'm sorry to hear that and would be glad to help. [speaker002:] can you activate my promo code [speaker001:] Can I please have your name and account number? [speaker002:] Name: Alessandro Phoenix Order ID: 7485106935 [speaker001:] Thanks Mr. Phoenix. How long ago did you get the promo code? [speaker002:] 9 days ago [speaker001:] That's why you are having trouble. The are only good for 7 days. [speaker002:] Can you give me another code or add the discount to the order [speaker001:] Can you please tell me what your membership level is? [speaker002:] max Guest [speaker001:] I apologize, but there isn't anything I can do to generate a promo code for a guest. [speaker002:] my membership level is memeber member [speaker001:] Is it bronze, silver or gold? [speaker002:] Gold thank you [speaker001:] Is there anything else? [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi, every time I select an item it's listed as out of stock. Why is this? It's unnerving bcause I see some Jeans I really like but they are listed as OUT OF STOCK. Ugh. [speaker001:] I can check that for you. Was it one particular item? Or different items? [speaker002:] There are a couple, one are the Calvin Klein Jeans, [64$], and Guess boots, [54$]. [speaker001:] OK. May I start with your full name or account ID [speaker002:] Joyce Wu Is my name. Username: jwu55066 [speaker001:] Thanks Joyce. I have sent a note to the purchasing department so this does not happen again. [speaker002:] Sorry to unload, It's just that this has happened a couple of times. I guess there isn't anything you can really do. [speaker001:] I apologize for this issue. Since you are a valued customer, let me get you a promo code. [speaker002:] Ok, That's nice, now I feel bad for complaining. [speaker001:] Please use promo code K69JO [speaker002:] thanks, again, sorry, and have a good day, goodbye. [speaker001:] You're welcome. Have a great day. [speaker001:] Hello, how may I help you? [speaker002:] hi I was looking at purchasing an item yesterday. When I logged in to buy this morning the price is much higher. It was a lot cheaper yesterday [speaker001:] Let me see if I can find what happened. First, may I have your full name? [speaker002:] Chloe Zhang [speaker001:] Thank you. So the price is higher today than it was yesterday? [speaker002:] Yes. Much [speaker001:] Okay. What is your account ID and order ID? [speaker002:] Account ID: HYPYB3YF2R Order ID: 3182519752 [speaker001:] I'm sorry, the price yesterday was correct. Sometimes the price changes due to a change in demand or by order of the brand. [speaker002:] I see So can you correct it? [speaker001:] I can't change the price, but I can offer you a promo code to use on your next order. Would that be okay? [speaker002:] Sure. Thats fine [speaker001:] Enter MPSYV at checkout and you will receive a discount. Is there anything else you need today? [speaker002:] Thank you Thats all. Thanks for your help [speaker001:] You're welcome! Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I have forgotten my username [speaker001:] May I have your full name? [speaker002:] Yes, my name is Chloe Zhang [speaker001:] To verify your identity, can you tell me your zip code, phone number and email address? [speaker002:] My phone number is 820.449.0467 zipode is 49859 email address is chloez44@email.com [speaker001:] Thank you Is your full name Chloe Zhang? [speaker002:] yes still there? [speaker001:] Okay, your username is czhang1 [speaker002:] great! thank you [speaker001:] Excellent, is there anything else that I can help you with? [speaker002:] thats it [speaker001:] Great, have a nice day. [speaker001:] Hi, how can I help you? [speaker002:] i would like to check the status of my account because my subscription was removed from my account even though i want it [speaker001:] Ok I can help with that Did you receive an email about your subscription [speaker002:] yes [speaker001:] Ok, one moment [speaker002:] ok [speaker001:] Pull up Account Full name or Account ID oops [speaker002:] Rodriguez Domingo [speaker001:] Can I have your full name or Account ID thx. I'm going to check our system about your service now [speaker002:] ok [speaker001:] It looks like you are correct I can add the subscription back to your account. Sorry for the inconvenience [speaker002:] yes thank you [speaker001:] It should be working now. [speaker002:] ok [speaker001:] Can you see it working on your account? [speaker002:] yes it is now working [speaker001:] Great! Can I help with anything else today? [speaker002:] that is all [speaker001:] Ok, have a great day [speaker001:] Hi! Thank you for contact us. How may I help you? [speaker002:] I am wondering when the annual fee is due for the subscription because I don't want to lose it. [speaker001:] Let me look at that for you Can I have your name Are you still there? [speaker002:] Yes, Joseph Banter [speaker001:] CAn I have your account id and order id [speaker002:] My account id is KHFBUNGLE9 My order id is 7600852325 [speaker001:] I am showing that your due date is in 3 days for $49. I have sent you a link where you can view your subscription status and make a payment at anytime [speaker002:] ok thanks I will pay it then. [speaker001:] You're Welcome! Can I help with anything else today? [speaker002:] No, that's all I needed. [speaker001:] Thank you for contacting AcmeCorp. Have a great day! [speaker001:] hello! how cna i help you today? [speaker002:] Hello! I need to change my address on my account because it is showing incorrectly [speaker001:] sure! i can helo you what is your name please? [speaker002:] Sanya Afzal [speaker001:] What is your current address? [speaker002:] 1909 Lexington Ave Brighton, WA 39949 I believe that is what is showing on my account But it should be 1908 [speaker001:] what is your zip code, telephone number, user name, order id, or email i just need 3 of them please [speaker002:] Zip is 39949, username is sanyaa54, and email is sanyaa54@email.com [speaker001:] I updated your address, od you need naything else? [speaker002:] No thank you [speaker001:] have a great dat [speaker001:] Hello, how can i help you [speaker002:] Hi! I was planning on buying a tommy hilfiger shirt and wanted some more information about it [speaker001:] What do you want to know? [speaker002:] I would like to know if this shirt shrinks after washing [speaker001:] Yes when you wash them with hot water or dry with hot air they will shrink. In production the fibers are stretched out to be made into clothes. Do you need anything else. [speaker002:] Thats all. Thank you [speaker001:] have a great day [speaker001:] Hello, this is AcmeBrands customer service. How may I help you? [speaker002:] this website is SO SLOOOW [speaker001:] I see, I'll write up a report for the website team to fix. [speaker002:] I can't even search or see pictures or anything [speaker001:] In the meantime, try to log out and log back in to try and fix the problem. [speaker002:] I already tried that. [speaker001:] Okay, have you tried to visit another website other than AcmeCorp? [speaker002:] I can barely send you a message! [speaker001:] I see, I'm very sorry for this slowdown. If you can, please close other tabs in your browser as well as other programs that could cause a slowdown. [speaker002:] Yes, it is just AcmeCorp that is like this Oh hey, that worked! I guess it's not a good idea to try to stream 3 different movies while I'm shopping online huh? Who knew? [speaker001:] Okay great! I'm glad we fixed the issue. Is there anything else you need help with? [speaker002:] No that's it. I have to get back to my movies. Thank you! [speaker001:] Alright, have fun! [speaker001:] Hello, how can I help you today? [speaker002:] Hi I would like to know more about the Calvin Klein jacket because i'm thinking of buying it [speaker001:] Glad to help. May I have your name please? [speaker002:] Sanya Afzal I would like to know what material is this made of? [speaker001:] thanks Sanya. Give me a second. Can you tell me what particular issue you want to know about the jacket? Hello, are you there? [speaker002:] I would like to know what material is this made of? [speaker001:] got it. The outside of the jacket is made with synthetic materials. [speaker002:] great thank you [speaker001:] and the inside of the jacket is lined with cotton, which is optimized for insulation and ensures that the wearer retains as much body heat as possible. Great, is there anything else that I can help you with? Hello? [speaker002:] No but thank you [speaker001:] Have a nice day! [speaker001:] How can I help you? [speaker002:] Hello I would like to know if you have a size small in a particular item? [speaker001:] Alright, what item? [speaker002:] Michael Kors shirt [speaker001:] The item should be in stock in small, if not please check back at the second week of each month when we restock all sizes. [speaker002:] Can you tell me if it is in stock at this time [speaker001:] I cannot, you'll have to check for that specific shirt on our store site. [speaker002:] Ok thank you [speaker001:] Anything else today? [speaker002:] No have a good day [speaker001:] You too! [speaker001:] Hi, how can I assist you? [speaker002:] Hi I cannot access account, forgot my username [speaker001:] Not a problem! May I have your name please? [speaker002:] Norman Bouchard [speaker001:] thanks! Can I have your ZIP code and phone number please? [speaker002:] 4421 Primrose Ave Brighton, WA 80777 207-6057 [speaker001:] Great, I've got your username listed as NBouchard1 Was there anything else I could help with today? [speaker002:] No thanks that's it I'm log in [speaker001:] you're welcome, have a great afternoon!! [speaker001:] Hello, how may I help you today? [speaker002:] I need to talk to a manager because I just got billed for something I never ordered. [speaker001:] I am so sorry that happened Can I please have your full name or account ID? [speaker002:] Joyce WU [speaker001:] Thank you Additionally, can you please provide me with your username, email address, and order ID? [speaker002:] so much information! jw127105 jw127105@email.com order ID 5594067811 [speaker001:] Thank you. Please give me a moment to review your order. I've reviewed the other and determined that this was indeed a mistake and you should not have been charged [speaker002:] Thank goodness I can't fit into Guess jeans [speaker001:] Give me a moment to process your credit please. A credit has been successfully issued to your account. Is there anything else I can help you with today? [speaker002:] NO that is it, thank you [speaker001:] Thank you so much and I apologize again for the mistake. Have a great day [speaker001:] how may i be of assistance? [speaker002:] I want to know what happens if you are late on a subscription payment because you are thinking of buying stuff. [speaker001:] i see you are inquiring about our late fee policy on subscription payment, i am happy to find an answer for you may i have your name please? [speaker002:] Name: Joyce Wu [speaker001:] i have an answer for you here Joyce there is a late fee of $2.00 per day past deadline. Gold and silver members are given a grace period of five days each month. was there anything else I can help you with? [speaker002:] No but thanks [speaker001:] have a good one! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi, I'm having issues purchasing something. Everytime I try to add it to my cart is doesn't update. [speaker001:] Sure I can help you with that. Can I get your name please? [speaker002:] sure, it's Albert Sanders. [speaker001:] Thank you, Albert. Let's see if we can troubleshoot this for you. Can you try refreshing the page and adding the item again? [speaker002:] Ok, give me a second. ok that didn't work. [speaker001:] Alright can you try logging out and back in again? [speaker002:] ok, i'll try. I think that actually worked! It's showing up in my cart now. [speaker001:] Great! Can I help you with anything else today? [speaker002:] nope that will do. [speaker001:] Thank you and have a great day! [speaker001:] Thanks for contacting Acmebrands, how can I help you? [speaker002:] Hi. I have to return an item I recently purchased. It had a stain on it when it arrived. [speaker001:] Oh, sorry to hear that. I'd be glad to help you get that done though. Can I get your full name and account ID please? [speaker002:] Yeah no problem. Alessandro Phoenix. Is my account ID my username? [speaker001:] No, it would be different than your username, but we may not need it. I was able to pull up your account with your name. Can I get your username please? [speaker002:] Oh ok great. Yeah, my username is alessandrophoenix976 [speaker001:] Thanks. Can I get your e-mail address and the order ID for your order as well please? [speaker002:] alessandrophoenix976@email.com Order ID: 2833815088 [speaker001:] Thank you. Do you happen to know what your membership level is? We have Bronze, Silver, and Gold. [speaker002:] Yeah definitely. It's Gold. [speaker001:] Great. Thanks. Ok, since you are Gold level, we can accept that return. Can I get your address? [speaker002:] Oh wow, so ifI wasn't Gold, I wouldn't be allowed to return? Address: 0634 Brushwick Dr Baltimore, MI 93700 [speaker001:] Well, since you are Gold, you get unlimited returns. The other membership levels have certain restrictions, like the purchase has to be within a certain time frame, etc. [speaker002:] Ah gotcha. That makes sense. [speaker001:] How would you like to process your return? You can choose by mail, taking it to a store location, or drop off at a shipment center. [speaker002:] I'll drop it off [speaker001:] Ok, one second. Ok, you're all set. Sorry for the inconvenience. Is there anything else I can help you out with today? [speaker002:] Nope. That's it. Thanks! [speaker001:] No problem, happy to help! Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Ugh. I'm so frustrated! I wanted to buy some jeans and they were cheaper yesterday. [speaker001:] I'm sorry to hear that, let me check this issue out for you. Could I get your name or account ID? [speaker002:] Sanya Afzal [speaker001:] Just to verify, you're unhappy about the current price because the price was lower yesterday, right? [speaker002:] Yes. I was going to buy them today. but I'm not willing to pay more than they were yesterday! [speaker001:] Can I get your order ID and account ID please? [speaker002:] Account ID: CYGFS5XBDD Order ID: 7724964247 [speaker001:] Thank you. The pricing algorithms change dynamically and result in price fluctuations beyond our control, I'm afraid. [speaker002:] Well, I guess you lost a sale! [speaker001:] I see that you seem quite unhappy about this. [speaker002:] Ya, I'll have to find somewhere else to buy jeans. [speaker001:] Let me offer you a discount promo code. [speaker002:] That would certainly help! [speaker001:] Your code is: 5RRAT Can I assist in any other way [speaker002:] Thanks so much. No, that was it. [speaker001:] Have a good day. [speaker001:] Hi, thanks for contacting Acme. How can I help you? [speaker002:] Hi, I have a question regarding my account I think my membership is going to expire soon and wanted to see what options I have to renew it? [speaker001:] Sure, I can find that out for you. Can I get your name please? [speaker002:] it's chloe zhang [speaker001:] Thanks Chloe. So were you wanting to renew your subscription? [speaker002:] yes [speaker001:] Or just an inquiry? [speaker002:] I wanted to know what kind of options I have to pay for it [speaker001:] Sure, give me one moment. [speaker002:] ok [speaker001:] It looks like you can pay using your credit card. Is that ok? [speaker002:] ok [speaker001:] Can I get your account and order ID? [speaker002:] account is Q4HRVDDMYA Order ID is 7823615817 [speaker001:] Ok, so the cost of a year subscription is $99. How much did you want to pay today? [speaker002:] I'll pay the full amount but I don't have my credit card with me here. Can I log in later and pay it online? [speaker001:] That's not a problem, we can use the credit card number on your account. [speaker002:] ok that's cool [speaker001:] Alright, your subscription has been renewed. Is there anything else I can help you out with today? [speaker002:] no that was it. thanks for your help! [speaker001:] Excellent, happy to have been of assistance. Have a fantastic day! [speaker001:] Hi. How can I help you? [speaker002:] I have a question about my account I was just looking over my account and I saw I was charged twice for a purchase a made I made [speaker001:] Ok Does it show one item with an extra charge or does it show extra items? [speaker002:] It just shows the one item but I was charged twice [speaker001:] Ok what is your name, username, email address, and the order ID from this order? [speaker002:] Rodriguez Domingo order id is 0714917766 email is rDomingo1@email.com [speaker001:] Can you tell me your username? [speaker002:] rdomingo1232 [speaker001:] What is your membership level? [speaker002:] gold [speaker001:] Ok, I'll update your order. How much is the extra charge? [speaker002:] 89 [speaker001:] Ok, the extra charge has been reversed [speaker002:] great thanks so much [speaker001:] Of course. Is there anything else I can do for you? [speaker002:] that's it [speaker001:] Ok, I'll end this chat now [speaker001:] Hi, how can I help you [speaker002:] Hi! I'm wondering what the price would be to have my name stitched on one of my items! [speaker001:] Okay which item were you interested in? [speaker002:] The tommy hilfiger jeans [speaker001:] Okay, it depends on the number of characters you would like. How many characters did you want to add? [speaker002:] 7 [speaker001:] That would be $2.10, 30 cents per characters up to the first 15 characters [speaker002:] Perfect, thank you! That answers my question. [speaker001:] Have a nice day [speaker001:] Hello, thank you for contacting Acme customer support. How can I help you today? [speaker002:] Good day, I was trying to buy something but my credit card keeps getting rejected [speaker001:] That sounds frustrating. Let me look into that for you. Can I get your full name? [speaker002:] Yes, my name is Sanya Afzal [speaker001:] Ms. Afzal, I'd like to try a few things to diagnose the problem. Is that okay? [speaker002:] Sure [speaker001:] Let's start with the simplest and just have you re-enter your card number and see if that works. [speaker002:] Sure... I've re-entered the card but it's still rejected... [speaker001:] Can I verify that the expiration date on your card is still active? [speaker002:] It seems it is correct as well [speaker001:] Sure, now let's have you log out of your account and log back in to try it again. [speaker002:] Okay Ahhh Not sure what did it But my credit card is accepted now [speaker001:] I'm happy to hear that and very sorry for the inconvenience. [speaker002:] No problem Glad it was worked out [speaker001:] Is there anything else that I can help you with today? [speaker002:] That is everything [speaker001:] Thanks for shopping with Acme. Have a great day! [speaker001:] The promo code doesn't work. [speaker002:] Hello, how can I help you? Okay, can I have your full name or account ID? [speaker001:] Joseph Banter [speaker002:] When was the code issued? Typically they last only 7 days. [speaker001:] It was 8 days ago [speaker002:] I'll check the system to see if I can help you out. [speaker001:] Thank you! Now I know why. [speaker002:] Nope. Unfortunately it won't let me generate a new code for you. I'm sorry. [speaker001:] It was my mistake. I took too long to apply. [speaker002:] Is there anything else you need help with? [speaker001:] No. [speaker002:] Okay, have a good day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I was hoping you could clear up a confusion I ordered one item, but my email confirmation says I ordered two [speaker001:] Sure, I can look into that for you. Can you please tell me your full name or account ID? [speaker002:] yes, its Joseph Banter [speaker001:] Before I can look into your order, I need to verify your identity. Can you please tell me your account ID and order ID? [speaker002:] Account ID: P6SKCVQWPJ and Order ID: 9437544609 [speaker001:] Thank you. I sincerely apologize. It looks like we may have sent you an extra item by mistake. Can you please tell me the shipping status of this order? [speaker002:] oh ok, as long as I wasn't charged yes, it says delivered [speaker001:] Since the item is already delivered. Can you please call the customer support number and start the return process? [speaker002:] of course thanks [speaker001:] Also, I would like to offer you the refund right now for the inconvenience you experienced. [speaker002:] that would be great, thank you [speaker001:] Can you tell me the cost of the extra item? [speaker002:] 99$ [speaker001:] Your refund of $99 has been processed. Is there anything else I can help you with today? [speaker002:] that's all thank you [speaker001:] Thank you. Have a great day! [speaker001:] Hello [speaker002:] Hi! I was planning on buying this Calvin Klein shirt but it seems its out of stocl stock Can you look into that for me? [speaker001:] Sure I can Give me your full name [speaker002:] David Williams [speaker001:] I will write a report to let the purchasing department know about this issue. [speaker002:] Thank you [speaker001:] They will work on it [speaker002:] Can I request you to have it delivered when its back in stock? [speaker001:] Yes [speaker002:] Great [speaker001:] Will this be all for today? [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi, my name's Joseph Banter [speaker001:] Hello, Joseph! [speaker002:] I placed an order, but my situation has changed a bit, so I need to change some shipping details before it's too late [speaker001:] I'll be glad to help you with that! Your full name, please? I'm so sorry, you already provided that!:]. Joseph, were you wanting to upgradedowngrade your shipping, or was it another kind of change that you wished to make? [speaker002:] I just need to update my address before the package is shipped Oh wait, no I'm sorry, disregard that. [speaker001:] Disregarding!:] What may I help you with? [speaker002:] I got confused with another call I made earlier today. That's what happens when you're stuck at home, I guess [speaker001:] I understand completely! [speaker002:] I wanted to call Acme because I accidentally ordered the wrong item. [speaker001:] No worries! Let me help you sort that out. So you need to make a change to your existing order because an incorrect item was purchased? [speaker002:] Yes, that's correct I ordered the wrong item by accident, but the status is still "Order Received" so there should still be time to fix it [speaker001:] To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] jbanter1 jbanter1@email.com and the order ID is 9771728971 [speaker001:] Thank you so much, Joseph. So we'll be updating your order with an item change. [speaker002:] Yes [speaker001:] Is there a particular item you would like to substitute for the item currently ordered? [speaker002:] I ordered the Tommy Hilfiger boots, and I meant to order the Michael Kors boots instead [speaker001:] No problem! I will make a note of that on your order, and it will be updated before it's shipped. Is there anything more I may help you with today? [speaker002:] Excellent. No that was everything I needed, thanks [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I am trying to buy a pair of Guess jeans and try to use a promo code i was sent 8 days ago but it is not working Could you find you why it is not working please? [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Chloe Zhang [speaker001:] Let me check the system about the problem [speaker002:] thank you so much [speaker001:] There does seem to be a problem with the code Let me generate a new promo code for you [speaker002:] that is so nice of you...i love a good discount! [speaker001:] Your promo for 20% off is 653FO [speaker002:] Thank you!!! [speaker001:] Can I help you with anything else? [speaker002:] nothing...you made my day! Have a good one! [speaker001:] Have a good day. [speaker001:] Hello, how can I help you? [speaker002:] hello I need to update my shipping detail to my new home and make sure no packages continuing to send to old home if they go there i won't see them [speaker001:] Okay, can I get your full name, account ID, and order ID, please? [speaker002:] ok crystal minh OEUVBB5U1J 8097230671 that order go to wrong house earlier this year [speaker001:] Okay, in order to verify your identity, I need to confirm your current address [speaker002:] you have 6478 Circle Drive for me as my old address san lima tx 19098 it's now 200 main st same town state [speaker001:] And finally, can I get your email, telephone number, or PIN number? [speaker002:] cminh388@email.com 053 578 6304 [speaker001:] Okay, your account has been updated with your new address Is there anything else I can help you with? [speaker002:] great thank you that's all take care [speaker001:] You too! [speaker001:] Hi, how can I help you? [speaker002:] Hi, I lost my phone and I'm locked out of my account. Can you help me reset my two factor auth? [speaker001:] Sure! Can I have your name please? [speaker002:] My name is Norman Bouchard. I forgot the email that was associated with my account, but I have my security answer. [speaker001:] Thanks for that, next I'll need your email address so I can send you a reset link ok, that would be perfect if you can provide that secret answer [speaker002:] Okay, my answer is Alexander [speaker001:] Great, I've gone ahead and sent a link to the email address on file to reset your 2FA. I'll also send you a link on best practices for maintaining your online secuirty. Was there anything else I could help you with today? [speaker002:] Oh okay, do you happen to know what email address is on the account? [speaker001:] yes, I show it as lilweenie@mail.com anything else I can do for you? [speaker002:] Great, thanks. That's all I needed today [speaker001:] you're welcome! have a good night! [speaker001:] Hello, how can i help you today [speaker002:] Hi I have a general question I'm on your website and it is running really slow. is there something going on with your network? [speaker001:] Okay to start with could you try logging out and then back in on your account please [speaker002:] ok hold on no it doesn't seem to be working [speaker001:] Okay, i will put in a memo with our website team that the site is having issues. Could you also try loading another site please [speaker002:] ok hold on the amazon site seems to be loading ok I just did a search and it went through like normal [speaker001:] Okay so it seems like our site yes. Sorry about that issue but i have let our web team know, it should be fixed soon. Is there anything else i cna help you with today [speaker002:] ok then. how long should I wait? [speaker001:] If you need to make your purchase right now then i can do it for you, if not then around an hour [speaker002:] ok thanks I'll try later then [speaker001:] Okay, again sorry about the issue and have a nice day. [speaker001:] Welcome to AcmeBrands. How May I help you? [speaker002:] Hello, I was supposed to have a charge reversed But it hasn't happened yet Could you help me? [speaker001:] Sure. May I have your full name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] Thanks. You are checking on the status of a refund? [speaker002:] Yes For $89 The return has been completed but I do not have my $89 back yet [speaker001:] OK. I have pulled up your account. OK. It was for a previous purchase. Let me check. OK. I have let the department know. Let me check on something else. [speaker002:] OK thank you [speaker001:] OK. I see the amount is $89. Let me process that. OK. Please use promo code QNKY7 [speaker002:] What will that do? [speaker001:] That is the $89 for your return [speaker002:] OH OK awesome!! Thank you so much for your help!! [speaker001:] No problem. Anything else I can help with? [speaker001:] Hi, how can I help you? [speaker002:] I would like to purchase the Calvin Klein jeans but for some reason my cart isn't updating [speaker001:] Are you sure the item is in stock. The cart will not update for out-of-stock items. [speaker002:] It's not saying out of stock [speaker001:] Can you refresh the webpage and try to add the item after that? [speaker002:] Still doesn't seem to be working [speaker001:] If that does not work try logging out of the site and logging back in. [speaker002:] That seemed to work! Thank you [speaker001:] Ok, great! Is there anything else I can do for you today? [speaker002:] nope that is all [speaker001:] Have a wonderful day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi i'm having a problem entering my promo code it keeps saying it's invalid [speaker001:] OK. I can help. May I have your full name or account ID [speaker002:] sanya afzal [speaker001:] OK. I ahve pulled up your account. Promotions usually last 7 days. Is the code older than that? [speaker002:] yes it's 8 days old which explains this problem [speaker001:] Let me check our system. OK. It is fine on your end. Let me correct this for you on our end. [speaker002:] ok thank you [speaker001:] Please use this replacement promo code instead. 7FJ1O [speaker002:] thank you very muich [speaker001:] Anything else I can help with? [speaker001:] Hi, how can I help you? [speaker002:] Hi. Can you give me some info on your refund policy? I'm thinking of placing an order but I want to make sure i can return or get refunded if something goes wrong. [speaker001:] sure. Refunds are available for any item that has not been shipped. All that you will need in order to obtain a refund is your order ID, usernam & email address. [speaker002:] ok great [speaker001:] is that all you wanted to know today? [speaker002:] yeah that sounds good [speaker001:] ok, wel lI hope that you decide to buy something! bye for now! [speaker001:] Hi, how can I help you? [speaker002:] Hello!!!!!!! [speaker001:] hellloooo! [speaker002:] Can you please give me a few more days to pay for my Prime subscription? [speaker001:] sure are you a gold member? [speaker002:] I don't have much money right now because I lost my job due to the corona outbreak I am Silver [speaker001:] ok, great! you actually get a 5 day grace period before there are any late charges so you should be all set and I'm sorry to hear about you losing your job, I lost mine too [speaker002:] You obviously have a job right now?? [speaker001:] well, uh, yes, I got a new one haha but I lost the job I loved was there anything else I can help you with today? [speaker002:] I can only get 5 days? [speaker001:] yes, then there is a late fee of $2 per day [speaker002:] I would like a longer extension, if possible. [speaker001:] ok, can I have your name please? [speaker002:] Sanya Afzal [speaker001:] thanks, and your account ID and order ID? [speaker002:] account ID is TMJXQ9TKX1 order # 6789020126 [speaker001:] thanks! are you late now? [speaker002:] not yet it's due in a few days but I won't get money until next week [speaker001:] I've gone ahead and given you an extra 10 days [speaker002:] ok thank you [speaker001:] that should be plenty of time! anything else I can help with today? [speaker002:] no that was all [speaker001:] awesome. well have a great day and stay healthy! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I'm checking to make sure the costs I have for these items are correct. Are these the correct prices: Tommy Hilfiger shirt $69, Calvin Klein Jeans $64, and Michael Kors Jeans $89? [speaker001:] If you don't mind waiting for a moment, I can see if I can confirm those prices. [speaker002:] Sure, thanks [speaker001:] I need a little more information. Did you search for these items somewhere else and witnessed a lower cost? [speaker002:] I got an email notification that has different prices, so I just wanted to make sure the price I see is right? [speaker001:] Was this an order confirmation email? [speaker002:] Yes, I also would like to know if the items are already being shipped. I hope that the prices are what I saw originally and not what I see email. [speaker001:] Alright, it sounds like you are needing to check on your shipping status. I will need your full name and account ID. [speaker002:] Alessandro Phoenix 2UARBHXPVN [speaker001:] May I also have your order ID? [speaker002:] 7578671765 [speaker001:] Now I will need your username and email. [speaker002:] alessandrophoenix447 alessandrophoenix447@email.com [speaker001:] Now I will check the system to see if there was an error. It seems the email you received was correct. You said the prices were different from what you originally witnessed? [speaker002:] Yes. Do the prices you see match what I told you? If they match, I guess I'm good. [speaker001:] The prices being shown are different. The email you received was correct, however. I can go in and change the price for you. [speaker002:] Ok, thanks [speaker001:] Will that be all for today? [speaker002:] Is that already being shipped? [speaker001:] The statement you received you should've had a status listed on it. [speaker002:] Ok, I'll check that. That's all I need. [speaker001:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I got an email saying a subscription was added to my account but I dont want that. [speaker001:] I do apologize let me look into this. May I have your full name or account id? [speaker002:] Rodriguez Domingo [speaker001:] You stated an email correct? [speaker002:] that is right [speaker001:] Let me check our system. I can assure no service was added. The email you received was not from us. Is there any other questions you may have for me today? [speaker002:] thats all thanks [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Heelo! How may I be of service? [speaker002:] I'm trying to buy something and my car keeps getting rejected [speaker001:] If I understand correctly, you are having an issue placing an order on our site, with an error indicating your payment card is rejected? [speaker002:] yes [speaker001:] I can help you with that today, may i get your full name please? [speaker002:] Albert Sanders [speaker001:] Thank you albert. I understand that you've tried to place the order several times correct? [speaker002:] yes i have [speaker001:] all to the same rejected error message? [speaker002:] yes [speaker001:] ok, first, have you tried logging out of your account on the website, using the log out button. Then logging back in, and placing the order? if not, please try that now as our first step [speaker002:] okay i will try it, one second still doing the same thing [speaker001:] I see, and just to check, is the experitian date on the card you are trying to use valid? [has the card expired?] [speaker002:] no my card is good. Do you have another suggestion i may can try? [speaker001:] I do! I can make the purchase for you on my end, if you would like To start, Iw ould need the Credit Card # and expiration date [speaker002:] 4737 4747 4478 200 12.23 [speaker001:] Perfct! And what was the item you wished to order? [speaker002:] Guess Shirt [speaker001:] OK! Just to clarify before finalizing your order, you wish to buy one Guess Shirt, correct? [speaker002:] yes [speaker001:] I have placed an order on your behalf for the guess shirt on my end. You should recieve it within standard shipping time at your default account adress [speaker002:] thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] no that will be all [speaker001:] Thank you too, and have a nice day. [speaker001:] Hello, what can I do for you? [speaker002:] I signed up for the premium subscription shopping service and it was billed to my credit card twice. I need to see about getting one of those reversed. [speaker001:] Okay,sure. Can I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you can I have your accoutn ID, order ID, and membership status? [speaker002:] Account ID: GX44FSODPB Order ID: 6233757009 Bronze [speaker001:] what was the amount you were charged? [speaker002:] $99 twice. [speaker001:] I am so sorry about that, your account has been refunded. Is there anything else I can help you with [speaker002:] Nope that is all. thank you! [speaker001:] Have a good day [speaker001:] Hi, how are you doing today? [speaker002:] I'd like to view my shopping history online, but I can't access my account because I forgot my username. [speaker001:] No problem, I can help you figure that out. Can I please have your name, zip code, and email address? [speaker002:] My name is Joyce Wu, my zip code is 44175, and my email is JWu@email.com [speaker001:] Thanks Joyce, it looks like your username is JWu1 Is there anything else I can help you with today? Hello? [speaker002:] Thank you!! That is all for now. [speaker001:] You're welcome:] Have a great day! [speaker001:] hi i love these calvin klein jeans [speaker002:] Hi. Thanks for contacting the customer support team, how may I help you today? [speaker001:] i want to know if there are any smaller sizes? the ones seem huge! [speaker002:] They are kind of awesome. Let me check into that for you. Can I please get your name? [speaker001:] Alessandro Phoenix [speaker002:] They come in a large variety of widths and the inseam is a standard 36 inches. If they are out of stock on the site, that means we don't have any left. But you can always check back at the beginning of the month when we restock. Does that answer all of your questions about the jeans? [speaker001:] tht does! thanks [speaker002:] Is there anything else that I can help with today? Have a tremendous day! [speaker001:] Hello [speaker002:] Hi, how are you doing? [speaker001:] Not well, actually [speaker002:] I'm sorry to hear that, how can I help? [speaker001:] I am dealing with a very upsetting issue on your site I received a wonderful promo code from you But when I tried to use it, I got a message saying that the code is invalid Can you help me? [speaker002:] I can definitely try to help! When was the code issued? [speaker001:] Two days ago [speaker002:] Hmm, that should've worked then. What is your name? [speaker001:] Rodriguez Domingo [speaker002:] Thank you, let me get a new promo code for you! One moment please [speaker001:] Oh, that would be wonderful Thanks so much [speaker002:] Here is a new 20% off code: 48QI2 I apologize for the inconvience! [speaker001:] Okay let me try that code One moment That code went through and I got my discount! Thank you so much!!! [speaker002:] Perfect! Is there anything else I can help you with today? [speaker001:] No, that was it Thanks for the new code [speaker002:] Ok, you have a wonderful day! [speaker001:] Hello, is there something you need help with? [speaker002:] I am looking at my billing account and it looks like I was charged for a pair of Calvin Klein jeans that I did not order. I want to see about getting that charge removed. [speaker001:] What is your account ID? [speaker002:] I have an order ID That's 619474729 [speaker001:] Full name and email? [speaker002:] Crystal Minh crystalm514@email.com [speaker001:] What is your membership level? [speaker002:] Silver [speaker001:] How much was the overcharge? As a silver member, you get this money reimbursed. [speaker002:] $79 [speaker001:] The overcharge has been reimbursed. I apologize for the trouble. Is there anything else I can help you with? [speaker002:] No that is all. Thank you [speaker001:] Have a nice day! [speaker001:] Thanks for contacting AcmeBrands! How can I help? [speaker002:] Hello, I'm trying to buy some stuff but the website is so slow, nothing is loading. [speaker001:] I'm sorry to hear. Let me help you troubleshoot that. First, can you try logging out and back in, please? [speaker002:] Okay, just logged back in. Still not working. [speaker001:] Okay. It also often helps to close other browser tabs and computer software. Those can significantly slow things down on a lot of machines. Can you try that, please? [speaker002:] Hey, it worked! I think I had too much stuff open on my computer. Everything is loading fine now. [speaker001:] No worries. Can I help you with anything else? [speaker002:] No, that's it. Thank you! [speaker001:] You're welcome, have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I need help with changing my primary payment method, since it doesn't seem to show up correctly. Can you help me with this? [speaker001:] Of course. Can I have your full name or account ID please? [speaker002:] Yes, my name is Joyce Wu. I think my account ID is joycewu6. [speaker001:] Thank you. Have you already placed an order? Or do you just want to change the default payment method on your account? [speaker002:] I've already placed the order, so yes I want to change my default payment method. [speaker001:] So you want to change the payment method for your current order? [speaker002:] Yes, I would like that too. Could I have it changed to the credit card I have on my account? [speaker001:] I can look into that for you. Can you please tell me your full name, account ID, and order ID? [speaker002:] Yes, my name is Joyce Wu, my account ID is joycewu6, and my order ID is 9984665045. [speaker001:] Thank you. Are you sure that your order ID is correct? [speaker002:] Yes, I'm sure that it is correct. [speaker001:] I am unable to verify your order ID Can you please copy and paste it again from your order statement [speaker002:] Sure, it is 9984665045. If needed, I ordered a Tommy Hilfiger shirt for $74. [speaker001:] Thank you. One moment. Do you know the shipping status of the order? [speaker002:] I do not know the shipping status of my order. [speaker001:] Ok. In this case, I can only change your default payment method for your future orders. What is your current payment method? [speaker002:] Alright, that's fine. My current payment method is the debit card, and I would like to have it changed to my credit card. [speaker001:] Before I can change your payment method, I need to verify your identity. Can you please tell me your zip code, phone number, and PIN? [speaker002:] Certainly, my zip code is 88727, my phone number is 861-9123, and my PIN is 910058. [speaker001:] Thank you. I've successfully changed your payment method to credit card. Is there anything else I can help you with today? [speaker002:] Thank you for updating my payment method! That should be it, thanks for the help! [speaker001:] Thank you. Have a great day! [speaker001:] Hello. How can i help you today? [speaker002:] I want to know what happens if I am late on a subscription payment because I am thinking of buying stuff. [speaker001:] Okay Give me one moment to look into that. So if you are late on your subscription there is a $2 a day fee per day until you pay it if you are gold or silver you give a five day grace period as well [speaker002:] I am a bronze member [speaker001:] Okay then that would mean $2 fee per day that you are late. [speaker002:] Okay [speaker001:] Is there anything else I can do for you today? [speaker002:] No [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] Hi I need to know the price of overnight shipping. [speaker001:] Sure. I can help you with that. It is based on weight, not distance. It starts at $39.99 for 5 pounds or less, $54.99 for 10 pounds or less, and $69.99 for all other items If you are in Hawaii or Alaska it's an extra $10 on top of that Is there anything else I can help you with today? [speaker002:] So if I buy a shirt and two jeans, how much will it cost? [speaker001:] It will depend on the weight of the items. I don't see weight information. But if you add it to your cart, and you select overnight shipping it will tell you the rate. [speaker002:] Great, thanks a lot. I'll give it a try. [speaker001:] You're welcome. I hope you have a great day! [speaker001:] Hello, how can I help you? [speaker002:] I want to know more about my order. I've been charged an extra fee. [speaker001:] Can I please get your name? [speaker002:] Norman Bouchard [speaker001:] Can I please get your account id and order id? [speaker002:] My account ID is FRRTMBQFFL the order number is 9689190865 [speaker001:] Thank you. Please hold on a second while I verify your purchase. It looks there is some issue. Can I please get your membership level? [speaker002:] bronze [speaker001:] I apologize there is nothing we can do, it looks the its a customer error. Do you need anything else? [speaker002:] no [speaker001:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I'm going to be honest with you. I'm getting fat and my jacket doesn't fit anymore. I'd like to return it. [speaker001:] I see, well let's see what we can do about this. May I have your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] So can we consider this jacket the wrong size? [speaker002:] Definitely the wrong size. [speaker001:] Fair enough, let's validate this purchase really quickly. May I have your username, email address and order ID? [speaker002:] normanb3 normanb3@email.com 3002091133 [speaker001:] Fantastic. Do you happen to know your membership level? [speaker002:] Silver [speaker001:] One last question, did you purchase this jacket in the last 6 months? [speaker002:] I bought it last September 12th. [speaker001:] Do you still have your receipt? [speaker002:] Of course, I keep everything [speaker001:] Silver members get 6 months is why I am asking, Sept 12th would be beyond 6 months. But since you have the receipt we are good. [speaker002:] Oh no! Whew, thought I was going to have to go on a diet for a second. [speaker001:] So you can return it, now we can go to the next step! [speaker002:] That's a relief because I have a cheeseburger in front of me right now. [speaker001:] I am going to give you a shipping label to print, but to do that I will needs your full address. *need long day [speaker002:] 7842 Circle Drive La Fayette, MI 95464 [speaker001:] So how would you like to return this jacket? By mail, In store or at one of our Drop off centers? [speaker002:] In store works for me [speaker001:] Very good, you should be getting an email very shortly with your shipping label. [speaker002:] Perfect [speaker001:] And we are good to go, is there anything else I can help you with today? [speaker002:] That's it for today! [speaker001:] Thank you and you have a wonderful rest of your day and enjoy that cheeseburger! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I have a question about my account [speaker001:] Okay, I can help with that [speaker002:] I currently have a premium subscription butgot an email that it was being removed. I don't want it removed. Can you check on that please? [speaker001:] Oh, I see. If I could gather some information from you, I'll take a look at your account Hopefully that email was a mistake on our part May I ask your full name [speaker002:] Joseph Banter [speaker001:] Thanks Mr. Banter. And did you hear about this on your own email account, or through a spouse or family member? [speaker002:] email [speaker001:] Yes, I see. Our system is saying that a service was indeed removed from your account. Very sorry about that. I'll get it reinstated right away [speaker002:] ok thanks [speaker001:] Ok, while we're here, can I just double check that with you Do you see the service as active in your account now, as we speak? [speaker002:] no [speaker001:] Oh, I see. I have a confirmation in our system that the service was reinstated. It may take a few minutes before it is fully functional, though. [speaker002:] ok great [speaker001:] Is there anything else that I could help with? [speaker002:] that's it thanks again [speaker001:] Okay, great. And if you don't see that service active again, please don't hesistate to call again. Otherwise, have a great day, Mr. Banter [speaker001:] Hi! How can I help you today? [speaker002:] I need to return an item because it doesn't fit [speaker001:] No problem. Can I please have your full name or account ID? [speaker002:] Crystal Minh [speaker001:] In order to validate your purchase, I need your username, email address, and order ID. [speaker002:] cminh692 cminh692@email.com 3041150113 [speaker001:] Fantastic. What is your membership level? [speaker002:] bronze [speaker001:] What is the purchase date? [speaker002:] 09212019 [speaker001:] Hm, that is more than 90 days. [speaker002:] yes [speaker001:] Unfortunately we cannot issue a refund since it is over that time period. Is there anything else I can do for you today? [speaker002:] No, that's it [speaker001:] Great, thank you for contacting AcmeCorp and have a good day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I'd like to return my order because it was the wrong color I ordered blue and I got black [speaker001:] I am sorry to hear that. Let me help you with that. [speaker002:] Sanya Afzal Order number is 9352857643 [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] sa440354 sa440354@email.com 6914 Lincoln Ave Jacksonville, WA 90063 [speaker001:] Thank you Could I have your membership level? [speaker002:] Silver [speaker001:] Was the item purchased within the last 6 months and do you have the receipt or is it in its original packaging? [speaker002:] yes and yes original packaging [speaker001:] Ok [speaker002:] 9352857643 Order id [speaker001:] I am going to create a shipping label for you. [speaker002:] thanks [speaker001:] Would you like to return it by mail, in store, or drop off center? [speaker002:] maul Mail [speaker001:] Ok, when the shipping label arrives please follow all instructions. Can I help you with anything else? [speaker002:] I will thank you No thank you [speaker001:] Have a good day. [speaker001:] What can I do for you? [speaker002:] hello... I wanted to know the status of my refund please, [speaker001:] I can look into that for you. Can I have your name and customer ID. [speaker002:] David Williams and my customer ID is 675713107 9 [speaker001:] Thank you. [speaker002:] I appreciate you finding this out for me I was so worried [speaker001:] What about the status are you inquiring about? [speaker002:] I wanted to make sure that I was getting a refund It was on the guess shirt of 69 dollars I paid through paypal [speaker001:] Okay great, I need to collect some information from you. A usernamr, email address, and order ID [speaker002:] davidw01 Email Address: davidw01@email.com Order ID: 6757131079 [speaker001:] Your refund is in progress. [speaker002:] Thank you you are awesome Have been a great help [speaker001:] Is there anything else I can do for you? [speaker002:] That is all. [speaker001:] Thanks, have a nice day. [speaker001:] Hello. How may I help you? [speaker002:] Hello, I would like to add an item to my order as I forgot to add it before I checked out [speaker001:] I can help you with that. May I have your name? [speaker002:] Rodriguez Domingo [speaker001:] Can I also get your account ID as well as your order ID please? [speaker002:] WDKS0KURLT, 8171496793 [speaker001:] Thank you Mr. Domingo. Can you tell me what you would like to add to the order? [speaker002:] I would like the Michael Kors boots added please [speaker001:] Thank you. Do you know the status of the order at the moment? [speaker002:] Order received [speaker001:] Thank you. You are all set Mr. Domingo. Can I help you with anything else? [speaker002:] Thank you that is all [speaker001:] Wonderful. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello. I have signed up for your premium subscription service, but I have a problem with it. My house was burglarized, and I've lost a lost of money. I need to try to get an extension so I can get some money together from my next paycheck. *lost a lot of money [speaker001:] I'd be happy to help you with that, could I please get your full name? [speaker002:] Great! My name is Joseph Banter. [speaker001:] Hi Joseph, I'll also need your account ID and order ID. [speaker002:] Ok, sure. My account ID is HAUSG76OSJ And my order id is 5927745067 [speaker001:] Okay, I've verified your identity. May I know your membership level? [speaker002:] I'm a gold member level [speaker001:] Oh perfec,t as a Gold member we can definitely offer you an extension. [speaker002:] Great! How long can you give me? Is there a code associated with this change? [speaker001:] You won't receive interruption to your subscription for the next 60 days. Also, there is no code, I've entered everything on my end. Is there anything else I could help you with? [speaker002:] No, that's it [speaker001:] Thanks and have a good day! [speaker001:] good afternoon, how can I help you? [speaker002:] Hey, the item I needed is out of stock This happens so often [speaker001:] only one particular product? [speaker002:] Well today it's the Guess Jacket [speaker001:] or with all the products in general you mean I understand, do you want to buy this pair of pants today? [speaker002:] other items too on other occasions, but today I finally have had enough it's very frustrating it's not pants, it's a jacket [speaker001:] Sorry the error, ok to be able to help you correctly I will confirm that you have a problem with several products being out of stock and not only the jacket. [speaker002:] items need to be better stocked okay what information do you need [speaker001:] So would you say that it is with various products [speaker002:] yes clothes, shoes, bags [speaker001:] Sorry, I just want to give you an effective solution to the problem. ok i see would you give me your full name or account ID. please [speaker002:] Rodriguez Domingo [speaker001:] Ok Mr. Rodriguez as it is a general problem I will write directly to our purchasing department about this problem so that they work better on the problem. [speaker002:] I appreciate your concern you have been very helpful [speaker001:] with this in a short time the products should be on the website again so that you can buy them. don't worry and sorry for the inconvenience. [speaker002:] ok I will check back in a few days [speaker001:] a pleasure to help you [speaker002:] that's alright it's not your fault. it's just angering [speaker001:] have a nice day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I want to double check the status of my refund Name: Crystal Minh [speaker001:] Sure, I can take a look at that for you [speaker002:] Email Address: cminh266@email.com Username: cminh266 Order ID: 8887737236 [speaker001:] You read my mind, thanks, Ms Minh [speaker002:] I've checked once before, but I just want to make sure again... you know double check [speaker001:] Yes, indeed. It looks like your refund has just ticked over into "Complete" status [speaker002:] Great! That's a relief [speaker001:] So if you haven't seen it already, you should see the credit refunded very soon [speaker002:] O.k. thank you so much for your help [speaker001:] You're very welcome. May I help with anything else while we're here? [speaker002:] That's all I needed [speaker001:] Excellent. Have a great day, Ms Minh [speaker001:] Hello, how can i help you today [speaker002:] Hi I forgot my username. Can you help? [speaker001:] Of course, could i get your full name plz. [speaker002:] Joseph Banter [speaker001:] I will also need your zip code email adress and phone number [speaker002:] 37654 josephb6@email.com 935-3967 [speaker001:] Okay one moment please. okay your username is jbanter1 Is there anything else i can help you with? [speaker002:] ok great! I forgot the number at the end no that's it [speaker001:] Okay have a good day [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi. I want to check the status of my order. I can't log into my account though, because I forgot my password. [speaker001:] Okay, I can help you with that May I have your full name, so that I can take a look at your account? [speaker002:] Norman Bouchard [speaker001:] and do you have your username? [speaker002:] normanbouchard123 [speaker001:] Thanks, Mr Bouchard. So I can create a new password for you, and that will allow you to get into your account. From there, you can change the password to whatever you would like For security purposes, I'll just need to know your PIN number, or the answer that you gave to a security question [speaker002:] Martinez is the answer to my security question [speaker001:] Okay, the password c9k3sok3k7 will get you into your account [speaker002:] Ok. Thanks [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] That is it. Have a great day [speaker001:] You too [speaker001:] Hello and welcome to AcmeCorp. How can I help you today? [speaker002:] Can you tell me the price for overnight shipping? Is it even available? [speaker001:] Yes, I'll be happy to answer that for you. If you're in the US, our Overnight Shipping is a weight-based rate. It's $39.99 for items 5 pounds or less. [speaker002:] I am a gold member. Can I get a discount on that? [speaker001:] $54.99 for 10 pounds or less, and $69.99 for everything else. If you're in Hawaii or Alaska it's $10.00 higher. We don't ship outside of the US. Do you want to upgrade to overnight shipping for your item? There is no upgrade fee for gold members. Are you still there? [speaker002:] yes I'm still thinking about, so I don't want to upgrade at the moment. Thanks [speaker001:] Okay then. Is there anything else I can help you with? [speaker002:] No thank you. Have a good day [speaker001:] Great, have a nice day too! [speaker001:] Thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hello I am Rodriguez Domingo I signed up for a premium subscription but I want to see the status of it now I'm not sure if I missed the payment date, is it sill active? [speaker001:] I can look into this for you. Can I have your account ID and order ID please? [speaker002:] Account ID: KOEEF4FSML Order ID: 2577749688 [speaker001:] Your subscription is not active. [speaker002:] ok can I pay the fee? [speaker001:] To active, you would owe $20 by tomorrow. [speaker002:] Ok i will pay it today [speaker001:] Yes, would you like to pay the full amount? [speaker002:] yes [speaker001:] OK, your account has now been paid. I will send you a link so that you can look up the status of your order yourself in the future. [speaker002:] ok thank you [speaker001:] Do you have your username to access the site? In case you do not, it is rdomingo1. [speaker002:] no i do not ok thank you! [speaker001:] Is there anything else I can assist with today? [speaker002:] that will be all:] [speaker001:] Thank you, have a great day! [speaker001:] hello, Thank you for contacting AcmeBrand. How can I help you? [speaker002:] Hi, my name's Albert Sanders, I need to check up on something [speaker001:] Sure thing Albert, what did you need to check on? [speaker002:] I don't have an account, I've been using your site as a guest, but I just heard on the news about premium subscriptions being added to people's accounts I need to check to make sure that I'm not being charged for this, because I never signed up for it [speaker001:] Hmm, sure thing let me look into this for you. Alright Albert. I have some information available that may be able to help. [speaker002:] okay [speaker001:] Firstly premium memberships cant be purchesed. You are automatically enrolled into the service based on your past purchases. [speaker002:] I see [speaker001:] This also means there is no fee for this. If you would like I can let you know the amounts you need to spend for each tier. [speaker002:] Oh, well, that sounds like good news I don't think I use this site often enough to qualify, but what is the lowest level? [speaker001:] The lowest level would put qualify you for the Bronze tier. This requires $500 worth of purchases over the last year. [speaker002:] yes, I wouldn't come close to that, even in a good year, but thanks for your help [speaker001:] Not a problem, did you have any other questions or concerns I can address? [speaker002:] I just heard some troubling news, and I wanted to make sure that there wasn't any "Service Added", but it seems like I had nothing to worry about Thanks very much for your help [speaker001:] I see. We can double check to see if there may have been a service added if you would like. [speaker002:] Yes, if you have a second, it can't hurt to double-check [speaker001:] Sure thing, how did you hear about the additional service? [speaker002:] it was on the news [speaker001:] I see let me pull up your guest account real fast. I'll check our system to see what this might be about. So it does look like the news was correct and a service was added to accounts. I'll go ahead and remove that if you would like. [speaker002:] Yes, please. [speaker001:] Let me offer you a refund for the service as well. since it would have been billed to your account. [speaker002:] Ah, thank you. I'm glad we caught that [speaker001:] I'm very sorry for the inconveniece and I'm very happy we were able to get things cleared up! [speaker002:] Me too! Thank you very much for your help, you were excellent. [speaker001:] Did you need anything else today? [speaker002:] No, everything seems to be cleared up now. [speaker001:] Thank you for shopping with us Albert, have a wonderful day! [speaker001:] Hi, how can I help you? [speaker002:] Hi, I want to pay my subscription service fee please. [speaker001:] Absolutely. May I have your full name to look up your account? [speaker002:] Joyce Wu [speaker001:] And then your account ID and order ID please? [speaker002:] Account ID: HLYQGAYTVZ Order ID: 6348401389 [speaker001:] It actually looks like it was paid yesterday, so your subscription is all set! [speaker002:] Ok, that's great thanks, As long as you're sure my order will go through without added fees. Thanks and goodbye. [speaker001:] Everything looks good on my end. Your account should function like normal. Is there anything else I can help you with? [speaker002:] No thanks though. Goodbye. [speaker001:] Have a good day! [speaker001:] Hey, can someone help me pay my subscription bill? I wanna keep my Silver membership active. [speaker002:] Hello! I can help you with that! May I have your full name or account ID Please? [speaker001:] Crystal Minh [speaker002:] Thank you Cyrstal! I need to look up more details so can I have your account ID and order ID now please? [speaker001:] Account ID: ONTP1ZZMB8 Order ID: 4931432648 [speaker002:] Thank you! The standard pay is $99 per year. Would you like to pay that now? [speaker001:] Yeah, let's go ahead and do that [speaker002:] Okay! Do you have a credit card you'll like to pay with? [speaker001:] Can I use the one I've used in the past to order with? [speaker002:] Yes, I can pay with that. It has been renewed. Is there anything else I can help you with? [speaker001:] Hello, how can I help you? [speaker002:] hello,I want to get a refund [speaker001:] Okay, what is the issue with the item? [speaker002:] I just changed my mind [speaker001:] Okay, can I get your full name or account ID? [speaker002:] I did not like the product my name is Norman Bouchard Account ID: NMPH2WGMRB [speaker001:] Thanks. Can I also get your username, email, and order ID? [speaker002:] Username: normanbouchard399 Email Address: normanbouchard399@email.com Order ID: 7717314227 [speaker001:] What refund method would you like? [speaker002:] through paypal [speaker001:] How much was the item? [speaker002:] Amount: $94 [speaker001:] Thanks, I have processed your refund of $94 [speaker002:] thank you [speaker001:] Anything else you need? [speaker002:] that is all, thanks [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Ho I want find out of subscriptions is due? [speaker001:] Sure, could I get your name, please? [speaker002:] Chloe Zhang [speaker001:] Thanks, I also need your Account and Order ID. [speaker002:] Name: Chloe Zhang Phone Number: 212-5857 Member Level: Gold Account ID: HVAUG6BDBF Order ID: 2847883337 [speaker001:] Thank you, one moment while I check your account. [speaker002:] Ok [speaker001:] Your subscription was due yesterday with a balance of $55. Here's a link to check this in the future: Would you like to pay it today? [speaker002:] Yes If it's due [speaker001:] Okay, should I use the card on file? [speaker002:] Yes please [speaker001:] Okay, you're all set. Is there anything else I can do for you? [speaker002:] Yes that's it [speaker001:] Have a good day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I would like to confirm my shipping address because i got an email with the wrong shipping address on it [speaker001:] Sure. Can I get your name please? [speaker002:] Joyce Wu and can i also check the status of my shipment [speaker001:] Absolutely. Can I get your Account ID and the Order ID as well please? [speaker002:] Account ID: VGAT9YROQM | Order ID: 0697543179 [speaker001:] Perfect. I just need a couple more items of information from you. Can you provide me your username and email address please? [speaker002:] Username: jw688587 | Email Address: jw688587@email.com [speaker001:] Great! Now that that's out of the way let me look into this issue. [speaker002:] Okay [speaker001:] Okay your order does look to be correct and as expected. The email appears to be incorrect. [speaker002:] Okay, thats good [speaker001:] Can I help you with anything else today? [speaker002:] That is everything, thank you for helping me today [speaker001:] Thank you and have a great day! [speaker001:] Hello and how can I help you today? [speaker002:] I accidentally forgot to add something to an order I already made. I was wondering if I could get it added still. I'm doing some last minute shopping. [speaker001:] Okay give me a moment and I'll see if I can help you with this Is this more of something you already ordered or a new product entirely? [speaker002:] It's something new I want to bundle with the order I placed. [speaker001:] Okay can I have your full name? [speaker002:] Chloe Zhang [speaker001:] And your account and order ID? [speaker002:] L9WKRGWWWZ 5578011814 [speaker001:] Okay do you know the shipping status of your order? [speaker002:] Delivered I think [speaker001:] Well then can I ask your membership level? [speaker002:] Silver [speaker001:] Since it's already been delivered, we can't bundle it with your other order. But because you're a Silver member we'll ship the new item to you ASAP at no cost! What is it you want to order? [speaker002:] Oh I didn't know you could do that. It is a Calvin Klein Jacket [speaker001:] And it's in the system and will be out to you as soon as possible. Is there anything else I can do for you today? [speaker002:] No that's it thanks I've been rushing to get this done for a while. I really appreciate it. [speaker001:] No worries. Thank you and have a great day! [speaker001:] Hi, how may I help you? [speaker002:] Hi I would like to make a purchase but my card keeps getting rejected [speaker001:] I see, let's try and fix that. Could you try first re-entering it? [speaker002:] Sure not that did not work [speaker001:] Could you try logging in and out and the re-entering the card [speaker002:] ok no that did not work: [ [speaker001:] Could you try to see your card's expiration date? What is it? [speaker002:] ooppss its expired I grabbed the wrong card thank you for your help and sorry about that [speaker001:] No issue! Happens all the time. Anything else you need? [speaker002:] That was all Thank you and have a good day [speaker001:] Have a good one! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hello, I am trying to search for items on the website and there is nothing being found. so 0 results [speaker001:] I'm sorry to hear that you are having a problem using our search feature. Have you tried logging out of your account and then back in and trying again? [speaker002:] I have tried that and no luck [speaker001:] Okay. Try clearing your browser cookies and then try another search please. [speaker002:] Ok, thanks that seemed to work! [speaker001:] Great! Is there anything else I can help you with today? [speaker002:] That is all I needed [speaker001:] Alright, enjoy your day! [speaker001:] Hello [speaker002:] hi how can I help? [speaker001:] I need to dispute my subscription bill. I was charged twice for some reason. [speaker002:] hmm, sounds like a snafu alright. what is your name? [speaker001:] Sanya Afzal [speaker002:] can I have your account & Order ID please? [speaker001:] ZUJDICJQPV Order ID: 9542142520 [speaker002:] are you one of our membersSanya? [speaker001:] I'm only a guest member [speaker002:] let me check our system. ok, the system confirms that we need to issue you a refund sorry about that how much were you overcharged? [speaker001:] Okay, great. I think I was charged an extra $40 Thank you so much for the help, I appreciate it! [speaker002:] ok, that should showup in your account right away. very sorry! is there anything else? [speaker001:] That was all, thank you again. Have a great day [speaker002:] same to you! [speaker001:] How may I assist you today? [speaker002:] there is an extra fee on my order that i can't figure out why i want to see the status becuase of this mystery fee [speaker001:] I see, so you have a mystery fee on your order, I am happy to assist you with that today I will need your full name to pull up the accoutn I will also need your account ID and Order ID to pull up the shipment, after getting your full name [speaker002:] Order ID: 7766507090 Account ID: IJBQTOPPA0 Name: Crystal Minh [speaker001:] Thank you Crystal, one moment while I get everything verified. hmm, i am not seeing any errors on our end what is your membership level? Do you know your membership level? [Guest, Bronze, Silver, Gold] [speaker002:] Silver [speaker001:] and what was the amount of the extra fee? I am able to refund it to you right now In other words, how much extra were you charged in $ so I may refund it [speaker002:] 8 [speaker001:] I have refunded your eight dollars Is there anything else I can help with today? [speaker002:] that is all thank you! [speaker001:] Since there seems to be nothing else I can assist with, I wish you a good day! [speaker001:] Hi, this is Acme Support. How can I help you? [speaker002:] hey there ok I feel really silly but [speaker001:] Hit me. No silly questions here. [speaker002:] I can't remember my own username! lol so I can't get in I need to look at my shopping history can you look it up for me? please? [speaker001:] No worries. I will need 3 of the following to get you back in: full name; email address; zip code; phone number. [speaker002:] ok its Albert Sanders, albertsanders769@email.com zip is 30541 and phn is 2545505330 [speaker001:] Your updated username is asanders1 [speaker002:] oh ok so that will work and recognize me as me? lol [speaker001:] Absolutely [speaker002:] does that mean i will have to reset the password too? [speaker001:] Only if you don't remember it, your old password is still good [speaker002:] ok I think i remember it [speaker001:] Just contact us again if you don't. Was there anything else I could help you with? [speaker002:] Ok great it worked Im in! got into my account finally lol. thank you!! [speaker001:] No problem at all, have a great day [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hello, I would like to dispute a bill because I was charged twice for the premium subscription [speaker001:] I do apologize, I will look into this for you. May I have your full name or account id? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal, may I have your account id and order id please? [speaker002:] MFFIWDRZ1P, 4629793730 [speaker001:] Thank you and may I have your membership level please? [speaker002:] guest [speaker001:] Thank you, let me check our system. How much were you overcharged for? [speaker002:] 49.99 [speaker001:] You were charged twice correct? [speaker002:] yes [speaker001:] I have issued a refund for the overcharge, I do apologize for this. Is there anything else I may help you with today? [speaker002:] Thank you, that is all [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, and thanks for contacting us today! What can I do for you? [speaker002:] yes i would like to pay my subscription fee, please [speaker001:] Sure! What is your full name, please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez. And what is your account ID and order ID? [speaker002:] My account id is LIEFIYP0GJ and my order id is 2244890081 [speaker001:] Got it, thank you! What is the amount that you would like to pay today? [speaker002:] I would like to pay the full amount $99 with the card i already have on file [speaker001:] Sounds good, I'll process that for you right away! You're all set, Rodriguez! Can I help you with anything else today? [speaker002:] great think you for your time and help. That will be all [speaker001:] You're welcome, have a wonderful day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi. It appears that a premium subscription was added to my account but I don't want it. Can you check for me? [speaker001:] I'll be glad to help you with that. May I get your full name, please? Hello? [speaker002:] Yes sorry Albert Sanders My computer locked up for a second. I apologize [speaker001:] No worries! Albert, may I ask how you learned about this issue? It may have been via email, your spouse, or on the news? [speaker002:] My spouse actually mentioned it [speaker001:] Thank you! I'll check the system for you to see if we can get to the bottom of this issue. I'm so sorry Albert, it does appear that there was a subscription added in error to your account. Would you like me to remove it at this time? [speaker002:] Yes, please Thank you [speaker001:] All set! The service has been removed, and I've issued a $40 refund to your account. Is there anything more I may help you with today? [speaker002:] Wonderful. Thank you That is all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can i help you? [speaker002:] Hi! I am planning to buy this Calvin Klein jacket and needed some information before I order [speaker001:] What do you need to know? [speaker002:] I would like to know how often should this jacket be washed? [speaker001:] Well that depends on how often you are gonna be wearing your jacket. With regular use it is best to wash at least twice a season. With occasional use you should only wash once a season. Can I help you with anything else? [speaker002:] Thats all I needed to know. Thank you [speaker001:] Have a great day. [speaker001:] Thank you for contacting AcmeBrands, how can I help you today? [speaker002:] Hi. My name is Rodriguez Domingo. My Order ID is 3820840259. I accidently ordered these Tommy Hilfiger boots for $94, is it too late to change this? I do not need them. [speaker001:] OK, so you want me to see if we can still cancel these boots from your order? [speaker002:] Yes please [speaker001:] Can I have your account ID please? [speaker002:] Yes. My account ID is 7QNVHV934G. [speaker001:] And what is the shipping status of your order? [speaker002:] Out for Delivery. [speaker001:] OK, and what is your membership level? [speaker002:] Guest [speaker001:] As a guest, you are going to need to wait until the order has physically delivered to you. Once it has, you can reach back out to customer service to start the return process. Is there anything else I can help you with today? [speaker002:] I will do that thank you. That is it. [speaker001:] Thank you, have a great day! [speaker001:] how may i help you [speaker002:] Yes I'm having trouble with your online order system. I'm trying to put a jacket I've been wanting into my cart. The cart is not getting updated. [speaker001:] i see, if i understand correctly, you are having issues adding an item to your cart on our site? [speaker002:] Yes. [speaker001:] i can help with that today may i have your name please? [speaker002:] Joseph Banter is my name. [speaker001:] thank you joseph first, if you haven't already, try refreshing the web page and adding the item to cart. if that doesn't work, we can try something else [speaker002:] ok. Give me a minute and I will do that now. That did not work. [speaker001:] alright now, on the item page, check the bottom left corner, does it say "out of stock" anywhere? [speaker002:] Not that I can see. [speaker001:] alright now, try logging out, and logging back into your account, then adding the item to cart [speaker002:] ok. Give me a minute to try that. That works! I'm in and able to add to my cart. [speaker001:] awesome! now that is resolved, is there anything else I can assist with today? [speaker002:] All set for today! [speaker001:] have a good one [speaker001:] Hi! How can I help you today? [speaker002:] good how r u [speaker001:] I'm good. How can I help you? [speaker002:] looking to know about the state of my refund and I'd like to add anotheritem [speaker001:] Okay, what is your full name, username, email address, and order ID? [speaker002:] Rodriguez Domingo Username: rd302667 rd302667@email.com 4784684390 [speaker001:] And what is the reason for return of the new item? [speaker002:] wrong size [speaker001:] Okay and what is the name of the item? [speaker002:] jeans tommy hilfiger [speaker001:] And what was the price of the jeans? [speaker002:] can that refund be added to my current refund 49 [speaker001:] Yes it can. I just need to know the price of the jeans and I also need to know the total amount refunded prior to this [speaker002:] 100 +49 [speaker001:] Thank you. I will go ahead and process the new refund. One moment. [speaker002:] tks great thats for the hel help* [speaker001:] Okay! You're all set. your refund status is "in progress" and should be completed soon. You're welcome! Do you need anything else? [speaker002:] thats everything [speaker001:] Okay, thanks! Have a great day. [speaker001:] Hello! How can I help today? [speaker002:] Hello, yes please I believe I have been charged for a premium subscription I did order [speaker001:] Let me check on that for you. [speaker002:] Thank you [speaker001:] What is your full name, please? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. And how did you hear about this error? [speaker002:] Sorry I misspoke earlier, I di not order the subscription [speaker001:] No worries, I figured that's what you meant! [speaker002:] I seen an email regarding this [speaker001:] Okay, let me check on this for you. So I've taken a look, and it seems that the email you received was not from us. [speaker002:] So you can confirm that I have not been charged or signed up for this subscription? [speaker001:] We unfortunately have people who try to scam others by using our name sometimes. If you look at the email, you'll notice that our site was not the sender. I've made sure on my end, and there's nothing charged to your account like this. So you're in the clear. [speaker002:] Ah I see what a relief! [speaker001:] Yes! Can I help you with anything else? [speaker002:] Thank you so much for checking on that Have a great day [speaker001:] You're welcome, you too, Joseph! [speaker001:] hello how may i help you today [speaker002:] hi there i would like to see what the status is of my subscription i signed up for the premium level and want to make sure I am still current with it because i want to see if all the benefits are still goo *good [speaker001:] Ok, so if understand correctly, you want to check your membership status is still premium in order to see if you still have benefits [speaker002:] i do yes but i am also not sure on when the annual fee is due? im not sure if i put it on auto pay [speaker001:] i can check that for you as well, and you can make payment if need be [speaker002:] and if i didnt i dont want to lose my status with the premium level [speaker001:] first i need to pull up your account [speaker002:] oh ok [speaker001:] may i have your full name and account #? [speaker002:] not sure if the annual fee has been paid yet sure [speaker001:] understood, we can get that solved today [speaker002:] Rodriguez Domingo [speaker001:] i will also need your order id for the next step of verification [speaker002:] cool ok good to know! acct ID PCOQUARNIH and order ID is... 9730817887 and what else did you need? im sorry [speaker001:] thats all for now, thanks [speaker002:] oh good [speaker001:] Ok [speaker002:] If the annual fee is due currently I want to make sure to pay it [speaker001:] It looks like your subscription is not active, with a payment due tomorrow of $49 [speaker002:] oh shoot! good thing I checked. ok I for sure would like to pay that today [speaker001:] i sent you a link that allows you to check your suubscription status and payment in the future you will need to log in using your username, do you know your username? if not i can give it to you after that i can get this payment processed for you [speaker002:] oh ok great, so if I pay today, will I retain all the premium subscription benefits? [speaker001:] yes, that is correct [speaker002:] actually if you have my username that would be great, I do not have it in front of me right now what is it? [speaker001:] rdomingo1 [speaker002:] great thanks. logging in now ok im in [speaker001:] no need, thats just for the future to check the status sorry for the confusion now you said you wanted to make a payment? i can process that for you now [speaker002:] thats ok I just thought you wanted to take the payment now? [speaker001:] yes, i will do it from my end to ensure it goes through [speaker002:] ok yes please do [speaker001:] in the future you can use the link though ok [speaker002:] I see [speaker001:] the amount is $49 [speaker002:] ok [speaker001:] do you have a credit card number you want to use? [speaker002:] yes [speaker001:] or do you want to use the one on file ok, may i have it please [speaker002:] the one on file would be perfect [speaker001:] understood [speaker002:] can you just use the one on file? [speaker001:] yes, I have used the one on your account and paid the fee in full [speaker002:] great! [speaker001:] is there anything else i can help you with today [speaker002:] that was easy no I think I am done but thanks for the help! [speaker001:] have a good day? [speaker001:] Hello, how can I help you? [speaker002:] Hi. My name is Albert Sanders. My Order ID is 3217610707. I am trying to use a promo code on this order of Calvin Klein jeans but it keeps saying it's invalid. Can you help? [speaker001:] Sure, let me look up your order. Yes, it appears our system incorrectly marked that code invalid I'll generate a new one for you. Your new promo code is 8LQVO Is there anything else I can help you with? [speaker002:] Awesome thank you! That is all for today. [speaker001:] Have a great day! [speaker001:] Thank you for contacting us today, before we start can I please have your First and last name? [speaker002:] Albert Sanders [speaker001:] Thank you Albert, what can I help you with today? [speaker002:] I'm trying to buy a pair of boots but my cart is not updating when i add them [speaker001:] I see and I'm sorry for the inconvenience. lets try a few trouble shooting options to see if we can get it fixed. First lets try refreshing the page. It's simple but sometimes it does the trick. [speaker002:] Ok Hmm. That did not work [speaker001:] Alright. Next let's see if logging in and out fixes it. [speaker002:] Tried that. It didn't work either [speaker001:] Hmm, alright. Could you check and see if the item is out of stock? That actually might be why it won't add the item. This will be on the bottom left hand side of the page. [speaker002:] Ok Yes, actually it is out of stock Sorry for the confusion [speaker001:] No problem, if you would like I can have the item back ordered for you. It will ship to you once it becomes available. [speaker002:] yes please [speaker001:] Sure thing can you tell me which item it is? [speaker002:] Michael Kors Boots [speaker001:] Thank you, I'm sending a message to our purchasing department to make sure they get the item in stock and back ordering it for you, one moment please [speaker002:] Thank you [speaker001:] No problem, The team has been notified to get the item in stock ASAP and it will ship to you as soon as it comes in. Was there anything else I can help you with? [speaker002:] That's it! [speaker001:] Thank's for shopping with us and have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Why is your price on the website higher than your competition? [speaker001:] Our pricing algorithms change the prices dynamically depending on a number of factors, including market size and supplier prices. I know it can be frustrating. [speaker002:] oh, I understand. [speaker001:] What's your full name so that I can pull up your account? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. I can send you a link to sign up for our newsletter so that you get emails when we have sales going on. Would you like that? [speaker002:] Yes [speaker001:] Okay, I have sent the link. Is there anything else I can help you with today? [speaker002:] no [speaker001:] Okay, have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hello, I want to check the status of my order. It says it shipped but I have been waiting for 9 days now, and am getting a little impatient [speaker001:] May I have your full name or account ID? [speaker002:] My name is Joseph Banter. My account ID is HI1EBW2K89 [speaker001:] And what is your username, e-mail address, and the order ID? [speaker002:] My username is jbanter9. My email address is jbanter9@email.com. My order ID is 8513889366 [speaker001:] Yes, the item shows as shipped still. I can try shipping a new order to you. You may have to contact delivery services as to why the item has not been delivered. [speaker002:] Yes, that's fine. As long as I can get it within the next 2 days, it is a birthday gift. [speaker001:] Ok, can I get your address for the new shipping label? And what was the brand and the product? [speaker002:] My address is 8892 Lincoln Ave, Jacksonville, CA 47690. They were brown Calvin Klein boots. [speaker001:] OK, a new order has been processed with priority shipping. [speaker002:] Thank you for your help. [speaker001:] Please contact us when the other item s delivered or you contact your delivery service. [speaker002:] I will! [speaker001:] Is there anything else I can help you with? [speaker002:] No, that is it [speaker001:] Have a good day. [speaker001:] Hello, how can I help you out today? [speaker002:] Hi I would like to return a product because it was stained when I recieved ir It [speaker001:] I'm sorry to hear! I'll be happy to help you out with that. Can I have your name so that I can pull up your account, please? [speaker002:] Crystal minh [speaker001:] Thank you, Crystal. While I do that, please send me your username, email address, and order ID, so that I can validate the purchase. [speaker002:] crystalm386 crystalm386@email.com Order ID: 1088804480 [speaker001:] Perfect, thank you! When did you purchase the item? [speaker002:] Nov [speaker001:] Okay, and what is your membership level? [speaker002:] Nov 8 2019 Gold [speaker001:] Great, we appreciate our gold members, and they get unlimited returns! [speaker002:] Thanks [speaker001:] Please send me your full shipping address so that I can generate a return label. [speaker002:] 123 fake Street, trump America, 23455 [speaker001:] Thank you. And would you like to process the return by mail, or do it in a store or one of our drop-off centers? [speaker002:] Mail [speaker001:] Okay, you're all set, and you should be receiving your shipping label soon! Can I help you with anything else today? [speaker002:] No [speaker001:] Okay, have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi I have a question about my account [speaker001:] Surem what is your question? [speaker002:] I'm signed up for the premium sub service but I don't remember when it expires. can you check on that for me? [speaker001:] Sure, can I have your name please? [speaker002:] Chloe Zhang [speaker001:] So just to confirm, you want to know when your next bill is due? [speaker002:] that's what I wanted to check I don't know how to do that [speaker001:] Okay, can I have your account ID and order ID? [speaker002:] EQ0GBYA3EY 7631812893 [speaker001:] Your due date is tomorrow and you owe $49. Would you like to pay it? [speaker002:] yes can you do that? you can use the card on file [speaker001:] Okay you are all set [speaker002:] great thanks [speaker001:] I am also going to send you a link, so you can check this in the future, Is there anything else I can do for you? [speaker002:] that;s it [speaker001:] Have a nice day [speaker001:] Hello. How may I help you today? [speaker002:] Hello! I'm doing some shopping for a baby shower. Can you tell me if my cart will qualify for free shipping? I have a lot to buy! [speaker001:] I am unable to see what is in your cart. [speaker002:] Oh, can you tell me what I would need for free shipping? [speaker001:] Let me check something real quick. [speaker002:] Thanks! [speaker001:] With your account, if the total is under $25 then the shipping is free. If more than that the rate will cost $4.99 for everything in the cart. [speaker002:] Oh ok, that is not too bad! [speaker001:] Anything else I can help you with? [speaker002:] I'll order it all at once! That's it, thanks so much! [speaker001:] Great. Have a nice day. [speaker001:] Good Afternoon! Thank you for contacting Acme today. How may I assist you today? [speaker002:] I would like to know the status of my refund and also add an item to my refund [speaker001:] It would be my pleasure to assist with this Can I have your full name [speaker002:] David Williams [speaker001:] Thank you Mr. Williams. I have pulled up your account. I'll just have to verify a few things first Can I have your Username, email address and Order ID [speaker002:] dw527251 dw527251@email.com order ID: 8886570676 [speaker001:] Thank you! I was able to Verify your purchase. I do see that your refund is in progress. I can go ahead to complete this for you now [speaker002:] Ok, thank you, is that all? ok please hurry [speaker001:] Ok, I see that you started your refund online and it is processing back to your credit card. You should see the refund in 2-5 business days on your card [speaker002:] Ok, thank you! [speaker001:] Did you have any other questions today? [speaker002:] No [speaker001:] It was my pleasure talking to you today. Have a great day [speaker001:] Hello So I wan to check the status of myaccount apparently there is a mistake [speaker002:] Hi, I can help with that. Do you know what type of mistake there may be? [speaker001:] My subscription was added but I dont really want it I would like a refund for the $40 [speaker002:] Does it look like you were billed twice? [speaker001:] No just that the subscription was added to my account and got charged $40 [speaker002:] Can I have your full name and account ID please? [speaker001:] yes of course so my name is David Williams and I dont really know the account ID sorry [speaker002:] No problem, just a moment please. How were you alerted to the subscription being added to your account? [speaker001:] I got my billing statement and noticed this then [speaker002:] OK, Can I have your username, email address, and Order ID? [speaker001:] I dont have my user or email address I can give you my billing address though Address: 1031 2nd Ave Monterey, TX 43800 I dont know if thats helpful are you there? [speaker002:] Yes, I am still checking my system. [speaker001:] ok [speaker002:] Do you have your membership level? [speaker001:] yes its Gold [speaker002:] Due to your gold member status we will go ahead and process the credit for $40. Is there anything else I can help you with today? [speaker001:] Thanks a lot no that would be all [speaker002:] Thank you, have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] Hello, I need to return an item I bought as it has a stain on it [speaker001:] I see. May I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] May I also have your username, email, and order id? [speaker002:] rodriguezdomingo389, 69082, 0932701553 [speaker001:] Can I have your membership level please? [speaker002:] Gold [speaker001:] Can I have your email address please? [speaker002:] rodriguezdomingo389@email.com [speaker001:] Thank you very much. One moment please. Lets go ahead and start the return process. May I have your address for the return label? [speaker002:] 3601 1st Ave Baltimore, WA 89602 [speaker001:] And how would you like to process the return? [speaker002:] Store credit [speaker001:] by mail, drop off, or drop at store? [speaker002:] by mail is fine [speaker001:] Great. one moment please. You should receive the label soon and you can just drop it off in the mail. We will get your refund out to you soon. Anything else I can help you with? [speaker002:] Thank you very mych That is all [speaker001:] Great have a nice day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi...I am thinking about buying a pair of Michael Kors shoes but I am afraid they won't fit and since they are expensive, I am wondering if I can exchange them. Is a refund also possible if I don't like them [speaker001:] Sure. Let me check for you. You want to know about the refund policy? [speaker002:] Yes I do [speaker001:] Ok. Refunds are available for items not shipped yet. If you provide us with order ID customer name and username and email, it will expedite process whenever you have a return, that is [speaker002:] I haven't bought anything yet...I was curious if I change my mind and return the item, will I be reimbursed with my bronze level. [speaker001:] Sure. Let me check. Bronze members are allowed returns but it must be within a ninety day period. [speaker002:] Perfect....that is the answer I was looking for. I have the window to return them if they don't fit. Thank you [speaker001:] You're welcome. Anything else? [speaker002:] Nothing for today.....have a great day! [speaker001:] You too! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I can't seem to figure out this online shopping thing. It's very complicated. [speaker001:] What are your specific issues? Is it the website, search, cart? [speaker002:] I'm trying to buy my great grandson a jacket and it doesn't show up in my cart! [speaker001:] Lets try a few things. [speaker002:] Okay, Do I need to get my reading glasses for this? [speaker001:] Can you check if the item is out of stock? [speaker002:] How do I do that? [speaker001:] You may need those glasses. It will listed on the bottom left hand side of the page. [speaker002:] I see it now! No, it's in stock. [speaker001:] Ok can you refresh the page to see if that works? [speaker002:] Is that the circle button with the arrow? [speaker001:] Yes, was just getting ready to tell you that. [speaker002:] Thanks, I'm so afraid of breaking something. [speaker001:] No worries Did that help [speaker002:] That did it! Now I've got a full cart! [speaker001:] Great, anything else I can help you with today? [speaker002:] That's all sweetie. You are too kind. [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] hello. How may I help you today? [speaker002:] Hello, I would like to check the shipping status of my order becuase I have yet to recieve it [speaker001:] I see. May I have your name please? [speaker002:] Chloe Zhang [speaker001:] Thank you Chloe. How long have you been waiting? [speaker002:] For awhile now 9 days [speaker001:] Can you check and tell me how many days? Thanks. Well you should have received this package by now. Hold on minute please. May I have your username, email, and order ID? [speaker002:] cz275729, cz275729@email.com, 7817526836 [speaker001:] I will ship a new order to you to replace this one since it seems to have gotten lost. Can you verify the address please? [speaker002:] Thank you very much 9778 Kennedy St Newark,MI 81180 [speaker001:] And can you verify the purchase? And what was it that you ordered? [speaker002:] 2019-10-12 was purchase date I ordered some boots and a jacket [speaker001:] Ok this will go back out to you soon. Sorry about that. Is there anything else I can help you with? [speaker002:] That is all thanks [speaker001:] Great Have a nice day. [speaker001:] Hello! How may I help you? [speaker002:] I need to access my account, but I seem to have forgotten my username. [speaker001:] Oh no. May I Have your full name and account ID? I can help you. [speaker002:] Norman Bouchard but I don't have my account id [speaker001:] That is fine! Do you have a zip code, phone number, or email address? I'll need two of those. [speaker002:] 54716 is my zip and normanb7@email.com [speaker001:] Thank you. Your username is nbouchard1 [speaker002:] Ok great let me try that [speaker001:] Is there anything else I can help you with? [speaker002:] Yep, that works. That's all I need. Thank you [speaker001:] Have a great day. [speaker001:] Hello, how can I help you? [speaker002:] Hi, I have a question about a product I'm looking at. It's the Calvin Klein boots. [speaker001:] Sure, what is your question specifically? [speaker002:] I want to know the width of the shoe. I have wider feet so I can't use a regular width shoe. [speaker001:] Good news, our boots are generally made wider to accommodate people who need wide shoes. If it ends up being too small, you can return it for free. [speaker002:] Okay great! I will definitely go buy them now. [speaker001:] Great, is there anything else you need today? [speaker002:] No, just going to buy my boots now. Thank you! [speaker001:] You're welcome, have a nice day. [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] I'd like to return the shirt Pants I got to match my shirt its the wrong color [speaker001:] Alright, and thank you for clarifying. I was just about to ask if the color was wrong! Can I please have your full name in order to pull up your account? [speaker002:] i wanted dark blue and I got light blue [speaker001:] Sure thing. I should be able to set up the return for you. Could I please have your full name? [speaker002:] Rodriguez Domingo [speaker001:] Thank you Rodriguez. I'll need a bit more informationion to validate the purchase. Can I have your Username, Email and order ID? [speaker002:] rdomingo719 rdomingo719@email.com 2531647110 [speaker001:] Great everything looks good! Now could oyu please tell me your membership level? [speaker002:] Bronze [speaker001:] Alright thank you, just a few more things. When was the purchase date? [speaker002:] 2019-12-23 [speaker001:] Do you still have the receipt available? [speaker002:] Yes [speaker001:] Great! I can go ahead and set up the return for you. [speaker002:] thanks [speaker001:] I'm going ot be sending a shipping label to you so I'll need your Full address please. [speaker002:] 7253 Woodshore St Monterey, CA 61260 [speaker001:] And one last thing, How would you prefer to do the return. By mail, In Store or at a drop off center? [speaker002:] At the store [speaker001:] Alright great! You're all set and the shipping label is on it's way. Was there anything else I could help you with? [speaker002:] no ty [speaker001:] Thanks for shopping with us, Have a great day! [speaker001:] Hello and how may I help you today? [speaker002:] Hi I'd like to return an item [speaker001:] Sure, could I get your full name, please? [speaker002:] Joseph Banter The Tommy Hilfiger shirt I bought has a stain [speaker001:] I'm sorry for that, Joseph. I'd be happy to help return it. Could I also get your username, email, and order ID? [speaker002:] Username: jbanter4 jbanter4@email.com Order ID: 5695748225 [speaker001:] Okay, I see your order here. What membership level are you? [speaker002:] Bronze [speaker001:] May I know the date of the purchase? [speaker002:] 2020-03-16 [speaker001:] Okay, we can return that right away. [speaker002:] great! [speaker001:] I'll need your address for the shipping label that you'll need to print. [speaker002:] 4755 1st Ave Raleigh, CA 58245 [speaker001:] Okay, and finally I'll need to know how you'd like to process the return. Either by mail, in store, or at a drop-off location. [speaker002:] by mail is good [speaker001:] Okay you're all set, is there anything else I can do for you today? [speaker002:] Nope. Thank you! [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I wanted to check on an order I'm waiting for. [speaker001:] Happy to help, may I have your full name please? [speaker002:] Norman Bouchard [speaker001:] thanks Norman, what particular issue you would like to check for? [speaker002:] I was expecting my boots to show up tomorrow. But now I got an email saying they will arrive next week. [speaker001:] got it. May I have your account id and order id please? [speaker002:] Order ID: 3472555556 Account ID: FDHVUX5AOI [speaker001:] Your identity has been verified. Next I need your username and email address to validate your purchase, please. [speaker002:] My username isnb836188 My email address is Nb836188@email.com [speaker001:] great, your purchase is validated. the system confirmed that your delivery date is correct and the email is incorrect. Just ignore the email. [speaker002:] Oh good! I was worried they would arrive too late. [speaker001:] No worries, is there anything else that I can help you with? [speaker002:] Nope. That was it. Thanks [speaker001:] Have a nice day! [speaker001:] Hello, how can i help you today [speaker002:] I would like to purchase a jacket from you folks, but I would like to know the material it is made of before purchasing. [speaker001:] The outer part of the jacket is synthetic material made out of polyester nylon and tricot to make it wind proof. The inside is lined with cotton to make it nice and warm. [speaker002:] Okay, thank you. [speaker001:] No problem, is there anything else i cna help you with today? [speaker002:] That is everything! [speaker001:] Okay, have a nice day [speaker001:] Hi, how can I help you? [speaker002:] I was wondering if you could tell me how to wash a jacket that I'm looking at. [speaker001:] Yes, I can help with that Which jacket is it [speaker002:] I don't want it if I have to dry clean it. Michael Kors jacket. [speaker001:] Ok, let me check. dry cleaning is a hassle Good news! [speaker002:] Yes, and expensive! [speaker001:] Yes! That jacket can be washed and dried at home. [speaker002:] Oh great, I really wanted it, but not if I couldnt wash it myself. [speaker001:] We do suggest drying on low heat so it doesn't shrink [speaker002:] Thanks for all your help! [speaker001:] I understand! [speaker002:] good to know, thanks. [speaker001:] your welcome. Can I do anything else for you today? [speaker002:] Nope, thanks and have a great day! [speaker001:] You too. Good bye [speaker001:] Hello how can I help you today? [speaker002:] Everytime I go to order something it is out of stock!! [speaker001:] okay. I'm sorry to hear that. Let me look into that for you. [speaker002:] It is really frustrating. [speaker001:] So if I'm understanding correctly you have tried to purchase multiple items but they are all showing as out of stock? [speaker002:] Yes. It happens all the time. I'm so fed up with your company [speaker001:] I'm really sorry to hear that. I know how upset I would be if I were in your shoes. Lets dig into this and try to resolve the problem. Can you give me your full name and Account ID? [speaker002:] Joseph Banter I don't know my account ID. [speaker001:] That's alright [speaker002:] I'm a gold member but I'm about to give up on your company!! [speaker001:] I've pulled up your account with your name Well I want to say Joseph is that we certainly do value your business. Not only that but by reaching out to us today we are going to be able to resolve this issue which will help us as well as other customers. I've just drafted a report and informed the purchasing department know about the issue. I'm confident that this issue will be resolved in the near future. [speaker002:] I sure it does something! I was really wanting to buy some stuff today. [speaker001:] Allow me to express my appreciation for you bringing this issue to our attention. You can use this promotional code on your next order for a discount. "U0PJM" [speaker002:] Thanks. Hopefully I can actually find something to buy! [speaker001:] Me too! Is there anything else I can do for you today? [speaker002:] No. I realize this isn't your fault. It is just frustrating. [speaker001:] I understand. Thank you and have a great day [speaker001:] Hello! How may I help you? [speaker002:] Hi. My name is Joyce Wu. I was wondering when the Spring Collection is going to come out this year? [speaker001:] okay! Spring collection will start on April 3rd! And it will end on July 2nd. Is there anything else i can help you with Joyce? [speaker002:] That answered my question. Thanks! [speaker001:] Wonderful! Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi. I was going to purchase an item on your website, but then I realized it is WAY overpriced compared to other places selling the same item. So, I was wondering why there is such a big discrepancy. [speaker001:] I;m sorry to hear that. Let me look into the pricing for you. Could you give me your full name please? [speaker002:] I'm Rodriguez Domingo [speaker001:] Thank you Rodriguez. I was able to pull up your account. Could I also please have your Account ID and order ID? [speaker002:] Yep. My account ID is MCYEWLADRS And the order ID should be 6731496084 [speaker001:] One moment. Great everything looks good there. Our pricing is determined by an algorithm that monitors the prices of items current.y rather than done by hand so sometimes the prices can jump up or down by amounts more than normal. I'm sorry for any incovenience this may have caused. [speaker002:] But this seems to be an exorbitant price compared to other competitors. Is there any way you can price match what they are offering? [speaker001:] Again I'm sorry. I can provide you with a promo code for the price match. [speaker002:] Would that promo code be significant or like a 2% reduction in the price [speaker001:] In this case it'll be 20% off. [speaker002:] Okay that sounds reasonable. Could you please do that for me. [speaker001:] Sure thign one moment. Alright your promo code is A21GD Was there anything else I could do for you today? [speaker002:] Do I just use it when I am making the purchase like at check out? [speaker001:] Yes, you'll simply enter that code in the "promo code" box at checkout [speaker002:] Okay great. Thanks [speaker001:] No problem. have a great day! [speaker001:] Hello, how may I help you? [speaker002:] I wanted to check the status of my premium subscription\ [speaker001:] Sure, can I have your full name? [speaker002:] Joyce Wu everything ok? [speaker001:] Just to be clear, for what reason do you want to check your subscription status? [speaker002:] to make sure that it stays active, and pay any fees that might need paying [speaker001:] Okay, can I have your account ID and order ID? [speaker002:] Account ID: RBYRIF7CZF Order ID: 2919762514 [speaker001:] It appears your subscription is currently inactive. You can reactivate it by paying $55. [speaker002:] ok, lets pay it use the card on file [speaker001:] I will send you a link to check on this yourself next time. Great, I've charged your card. Your subscription is now active. [speaker002:] great, thanks! [speaker001:] Is there anything else you need today? [speaker002:] nope, that covers it, thanks again [speaker001:] You're welcome, have a nice day. [speaker001:] This is AcmeBrands customer service, how may I help you? [speaker002:] I am having a big problem with your website. [speaker001:] I'm sorry to hear that, what is the problem exactly? [speaker002:] It is running so slow that I am not even able to use it. [speaker001:] I see, I will send a report to our website team. In the meantime, please try to log out and log back in. Hopefully that will fix the issue. [speaker002:] Give me a second. I'll try. [speaker001:] Sure, let me know if it is still slow. [speaker002:] That didn't help [speaker001:] Okay. Please try to visit another website so that we can make sure it is not your internet connection that is the problem. [speaker002:] I did that. It's not my connection. Your website is the only one running slow. [speaker001:] I'm sorry to hear that. Can you try to close other tabs and any background programs please, just in case they are slowing down your browser. If that doesn't work I can make the purchase for you. [speaker002:] I closed out everything and logged into your website again and it's working fine now. I'll be able to shop. [speaker001:] Great, I'm happy to hear that it is fixed. Is there anything else you need help with? [speaker002:] No, that's all. Thanks for your help. [speaker001:] You're welcome, have a nice day. [speaker001:] good morning, how can I help you? [speaker002:] I just got an email that confuses me. I thought that the shipping costs were included in the displayed cost. Is this not correct? [speaker001:] ok, one moment please would you give me your full name or account ID please [speaker002:] Rodriguez Domingo [speaker001:] additional to this would give me your order ID, email and username please [speaker002:] 0783049024 rdomingo442@email.com rdomingo442 [speaker001:] to verify your identity you would give me your account ID. [speaker002:] J5JQ9ESGDS [speaker001:] Thank you very much, now let me verify your question with the system. No, unfortunately this charge is not already added in the shipment. [speaker002:] ok then [speaker001:] I can change the price and forgive the inconvenience. [speaker002:] ok [speaker001:] all set a pleasure to help you [speaker001:] HI, what can I help you with? [speaker002:] Hello, could you help me get my account name back? [speaker001:] Sure, can I have your name please? [speaker002:] my name is Chloe Zhang [speaker001:] Thank you, I need to verfiy your identity. Can I have the zipe code and phone number associated with the account? [speaker002:] 22508 125-4335 [speaker001:] Thank you, your user ID is Czhang1 Is there anything else I can help you with? [speaker001:] Hello. Thank you for contacting Acme, may I have your name please? [speaker002:] I wanna buy stuff, but what happens if i'm late paying my subscription payment? [speaker001:] I will be happy to look into that for you. [speaker002:] I don't get paid till next Wednesday and I just wanna know what happens if I can't pay the subscription fee on time. [speaker001:] Are you a bronze, gold, or silver member? [speaker002:] i am a bronze [speaker001:] Can you please provide me with your Full Name and Account ID? [speaker002:] Sure! it's Joyce Wu, and I don't have my id [speaker001:] Thank you Joyce. Unfortunately, I cannot offer an extension at this time. I am very sorry about that. [speaker002:] Oh man, well that's okay: thanks anyway. [speaker001:] Is there anything else I can try to help you with? [speaker002:] No, that's it, thanks [speaker001:] Thank you for contacting us! Have a great day. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] i have a question about a shirt i am thinking of purchasing. [speaker001:] Sure! Can I have your name please? [speaker002:] Joyce Wu [speaker001:] Thank you, Joyce. And what can I help answer about the shirt? [speaker002:] how do i remove a stain from a michael kors shirt? [speaker001:] If the stain is fresh you simply need to rinse in cold water and immediately wash the shirt. If the stain has dried it's more difficult. You'll want to soak the shirt in cold water for half an hour to loosen the stain. Then... scrub out the area with dishwashing liquid, with a toothbrush. Finally wash again in cold water. Can I help you with any other information on this shirt? [speaker002:] the product description explains the other things i need to know. [speaker001:] Great! Have a great day! [speaker001:] Hello. Can I help you today? Hello? [speaker002:] Hi I want to know about membership levels [speaker001:] Sure. May I have your name please? [speaker002:] David Williams [speaker001:] Thanks David. Are you currently a member with us? Hello Dave? What question do you have about membership levels? Thanks David you subscription is still active. [speaker001:] Hello! does the tommy hilfiger shirt come with buttons that are brown or back? sorry, black [speaker002:] Let me help you with that. Sorry for the delay. The buttons are dark brown. The purchasing team thought they were more stylish. Is there anything else you would like to know. Are you still there? After a few minutes of inactivity, this chat will be closed [speaker001:] Hi, how can I help you today? [speaker002:] Hi there! So I accidentally ordered the wrong item, and I need to manage my shipping details to sort it out. [speaker001:] ok sure! can I have your name please? [speaker002:] Joseph Banter [speaker001:] ok, thanks, and specifically what do you need to do? Do you need to return an item? [speaker002:] Well, my order is currently Order Received. I ordered the wrong item on accident, and I'd like to change the order. [speaker001:] So you need a refund? Can I have your name please? [speaker002:] I would like to chage my current order and have the item I ordered by mistake removed. [speaker001:] gotcha [speaker002:] I already gave my name, Joseph Banter [speaker001:] your username please also your email address and order ID please [speaker002:] jbanter8 jbanter8@email.com 4790811858 [speaker001:] thanks for that info! what item did you want to order instead of what you did order? did you get disconnected? [speaker002:] I ordered Guess Jeans and Tommy Hilfiger boots. I just want to get rid of the boots, I ordered them by accident. [speaker001:] ok, that is all set! Anything else I can help you with? It doesn't seem like it, have a good night! [speaker001:] Hello, what can I help you with today? [speaker002:] I seem to be having issues with the website, it is just running really slow [speaker001:] I'm sorry, I have a few ideas that might help it run better for you. First, you can try logging out and signing back into your account. [speaker002:] it seems to respond the same [speaker001:] Are other websites running faster than ours? [speaker002:] they do seem to be yes [speaker001:] You can try closing all the other tabs in your browser, along with anything running in the background. [speaker002:] well what do you know, that seems to have helped [speaker001:] Great! I'm glad that worked for you. Is there anything else I can help with today? [speaker002:] no that was all thanks and have a good one [speaker001:] Ok, you have a wonderful day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello. I want to look at an order I placed, but I've lost my phone I used to access the account. Is there any way that you could access my account for me? Or give me instructions on how to recover my account? [speaker001:] I'll try to help you. Can you explain further what you are trying to recover when you mean your account. Do you know your username? I can help you recover your username if thats what you need [speaker002:] I created an order and want to check it to make sure I ordered the correct item. Since I lost my phone, I can't access the accountorder. My username is DBMS91. [speaker001:] Okay I'll help you find the status of your order. Can I also have your full name and Order ID? [speaker002:] Sanya Afzal Order Id: 23087 [speaker001:] Thank you. Do you know if this item has shipped? [speaker002:] No, I don't know if the order has shipped. It is due to arrive at the end of next week. I just want to make sure I ordered the pink, linen napkins and not the pink, polyester napkins. And of the ETA is still the same [end of next week]. [speaker001:] Did you lose your password when you lost your phone? [speaker002:] Yes. [speaker001:] Let me help you recover your password. One moment please. Do you know your pin number? [speaker002:] Yes. 8963 [speaker001:] Your new password is 0fj7ihty4bnu [speaker002:] Okay. Thank you. [speaker001:] You should be able to check your order now. Please let me know if it's working. [speaker002:] It did. Thank you. [speaker001:] Great! Is there anything else I can help you with? [speaker002:] No, that's it. Thank you for your help. Have a great day! [speaker001:] Thank you, you too! Thanks for being a customer! [speaker001:] Hello, how can i help you? [speaker002:] Hi! I was calling to check the status of the refund am expecting [speaker001:] I will be happy to help you with this. Can I get a full name [speaker002:] Chloe Zhang [speaker001:] Okay, I found your account. Can I get your username, email and order id. [speaker002:] czhang73 czhang73@email.com Order ID: 3870043563 [speaker001:] Now your refund status is in progress currently. and it was processed through phone. [speaker002:] How soon can I expect it? [speaker001:] As soon as 2 days and as late as 7 days. After 7 days please contact us and we will take care of you. [speaker002:] okay. Sounds good [speaker001:] Do you need any more help? [speaker002:] Would you be able to tell me the method of the refund please [speaker001:] It was processed through phone. That is how it was imitated through your payment method. [speaker002:] okay. Thank you [speaker001:] do you need anything else? [speaker002:] That is all. Thanks [speaker001:] Have a great day. [speaker001:] Hello how can I help you? [speaker002:] Hi I wan to know if Tommy Hilfiger Jeans shrink after washing [speaker001:] I'd be happy to look that up for you. Can I start by getting your name? [speaker002:] Sure, my name is Sanya Afzal [speaker001:] Nice to meet you Sanya. One moment please. To answer your question, no the jeans will not shrink as long as they are properly washed. Make sure to use the cold setting on your washer, and fold them inside out. [speaker002:] Ok awesome thanks! I think I will buy them then [speaker001:] Sounds good! Did you need anything else? [speaker002:] No I'm good. Thanks so much for your help! [speaker001:] No problem. Hope you have a good day ahead. Bye [speaker001:] Hello! Thank you for contacting us today! How can I help you? [speaker002:] Hello Can you please tell me when my local store opens? [speaker001:] Sure! Can I have your name please? [speaker002:] Is there a change in hours because of covid-19? David Williams [speaker001:] Thank you, David. Let me pull that information up for you. [speaker002:] I really need items, wish I would have stocked up on stuff before all this craziness.... [speaker001:] Local store hours may vary, but we encourage each location to be open from 8AM to 11PM. You can also always visit us online at www.acmebrands.com for service 247. You are able to do pretty much everything online that you could do in store! Plus it s saves you a trip out. Social distancing and all. Can I help you with anything else today? [speaker002:] Thats great, thank you No that was all, have a nice day! [speaker001:] Thank you and have a great day! [speaker001:] Hi, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] I want to return product, it came with stain [speaker001:] Sure, can I have your full name or account ID please? [speaker002:] David Williams 1224466 [speaker001:] Thank you David can I also have your username, email address, and order ID? [speaker002:] Email Address: davidwilliams034@email.com Username: davidwilliams034 Order ID: 3702719285 [speaker001:] And what is your membership level? [speaker002:] Silver [speaker001:] Thank you. What did you make this purchase? [speaker002:] I want to return It was stain [speaker001:] I understand do you know when you made this purchase? Or do you maybe have the receipt? [speaker002:] Nov 24. 2019 [speaker001:] Great, your purchase is qualified for return. Can I have your address to use for the shipping label? [speaker002:] L i3443 Woodshore St Raleigh, NY 78019 [speaker001:] And finally how would you like to process your return? It can be by mail, in store, or one of our drop off centers. [speaker002:] Store [speaker001:] Great, your return has now been processed. Is there anything else I can help with today? [speaker002:] No [speaker001:] Thank you, have a great day! [speaker001:] Hi! How may I help you? [speaker002:] Hello I want to buy an item but it is way too expensive Your competition is offering the same items for much less. [speaker001:] Oh, no! Can I have your full name or account ID before we proceed? [speaker002:] Sure Alessandro Phoenix WU0VFGOIFG [speaker001:] Do you have an order ID as well? [speaker002:] Yes I do Here it is: 8862795537 [speaker001:] Perfect! [speaker002:] Thanks [speaker001:] Ok, so sometimes our prices change and this is out of our control. It's controlled by algorithms and things like that. Does that help? [speaker002:] So why should I buy this product from you if I can get it from someone else for less? [speaker001:] I can offer you a promo code that will hopefully make up the difference. One moment, please. Your promo code is: D04JL Can I help you with anything else? [speaker002:] Ok. What is the promo code going to do? [speaker001:] It will apply a discount to your order. You'll have to try it to see the exact amount. [speaker002:] Ok. Thank you. [speaker001:] Of course! Can I help you with anything else? [speaker002:] No. Thank you for your help. [speaker001:] Thank you for shopping with us! [speaker001:] Hello, how can I help you today? [speaker002:] I was wondering if you can see if the store near me has a item in my size? [speaker001:] Glad to help. May I have your name please? [speaker002:] Crystal Minh [speaker001:] What item are you looking for, Crystal? [speaker002:] Its a black guess jacket [speaker001:] Did you try searching it on our website? [speaker002:] I didn't see it on the website when I looked. [speaker001:] So it is out of stock in our website, right? [speaker002:] yes [speaker001:] I am not able to search items in your nearby store. But I will write up a report and let the Purchasing Department know about this, so they can do a better job. [speaker002:] okay thanks [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] no thanks [speaker001:] Have a nice day! [speaker001:] Hi, how can I help you today? [speaker002:] Hi! I am trying to make a purchase but for some reason my credit card keeps getting declined. I am not sure why it is showing up invalid [speaker001:] Oh, I'm sorry for that, I can help troubleshoot the issue for you. [speaker002:] Thank you [speaker001:] Could you try logging out of your account and back in and see if the problem persists? [speaker002:] sure I logged. out and logged in again. It still wouldn't accept the credit card [speaker001:] The card is not expired, correct? [speaker002:] no it isn't [speaker001:] Well, I could make the purchase for you on my end if you would like. I'd need your card number, expiration date, and the item you're trying to purchase. [speaker002:] Is there any other way? [speaker001:] THe only other thing we haven't tried is trying to enter the card information again. I'm sorry but that's all I can do to help. Would you like me to make the purchase for you, or is there anything else I can help with? [speaker002:] I will try and purchase it again If am having trouble I will contact you again. Thank you for your help. [speaker001:] Okay, have a great day [speaker001:] Hi! How can I help you today? [speaker002:] I don't have the money to pay my premium subscription and needed to see if I could get that extended a few days. [speaker001:] Sure, I can look into that for you. Can I have your full name, please? I will also need your account ID and order ID, please [speaker002:] Norman Bouchard Account ID: ILV2XKZYND Order ID: 6424703902 [speaker001:] Thank you, Norman. And what is your membership level? [speaker002:] Silver [speaker001:] Okay, I can offer you an extension! I will update your account now. [speaker002:] Thank you! [speaker001:] You're very welcome! You're all set. Is there anything else I can help you with? [speaker002:] No that is all [speaker001:] Okay, have a wonderful day! [speaker001:] Hello, how can I help you today? [speaker002:] I never received my order it was from January can you check why it's late? [speaker001:] I'm sorry to hear that, let me look into the matter. Could I get your name or account ID? [speaker002:] Sanya Afzal [speaker001:] Could I also get your username, email address and order ID please? [speaker002:] sanyaafzal537 sanyaafzal537@email.com 7115855948 [speaker001:] Thank you. So how many days have you been waiting for this order? [speaker002:] months, it was ordered january 4th oh wait my bad I was looking at the wrong order. it's been about 5 days [speaker001:] Okay, thank you. Sometimes a package can be marked as delivered by mistake but still be on the way. You should get your order in a day or two. [speaker002:] okay, great thank you! [speaker001:] Can I help with anything else? [speaker002:] no that's it [speaker001:] Have a nice day. [speaker001:] Hello. How may I help you today? [speaker002:] Hi I want to know more about my subscription [speaker001:] Sure. May I have your name please? [speaker002:] David Williams [speaker001:] And what can I help you with today David? [speaker002:] What is the status of my subscription? [speaker001:] Can I also have your account ID and order ID? [speaker002:] Account ID: QRSXBUETKH Order ID: 9365543871 [speaker001:] Im showing your subscription is not active. [speaker002:] How can I reactivate it? [speaker001:] If you pay the fee today we can activate it. [speaker002:] How much? [speaker001:] It is $20. I can use the CC that is already on file? [speaker002:] Yes please [speaker001:] Great. One moment please. Thanks for contacting us today. Your subscription is active. Is there anything else I can help you with? [speaker002:] that's it! thanks! [speaker001:] So to wrap up you contacted us for Subscription status? [speaker002:] Yes [speaker001:] My supervisor get real particular on this Thanks. [speaker001:] Hello, how can I help you? [speaker002:] I think something is wrong with my subscription. [speaker001:] Could you tell me what it is about? [speaker002:] I think it may have been removed or cancelled...at least that's what my wife told me. [speaker001:] Oh I see, could you give me your full name or account ID [speaker002:] My name is Joseph Banter, I don't have an account ID. [speaker001:] don't worry with the name is enough. let me check with the system [speaker002:] thanks [speaker001:] Ok, everything is in order with your service currently, nothing was removed it could be that your wife misunderstood something with the information you saw. [speaker002:] That's not that shocking to me, if we're being honest. [speaker001:] hahahahaha I can understand you. don't worry about that ^^ have a nice day! [speaker001:] Hello! How may I help you? [speaker002:] Hi, I am checking in to see when my subscription is due for premium shopping? [speaker001:] Okay. I can help you with that. May I have your full name or account ID? [speaker002:] My name is Norman Bouchard and I am a bronze member. Oh, and my id is YRLA6ILZS5 [speaker001:] Thank you. May I have your account number and order ID number? [speaker002:] My order statement is 9236086282. There is no problem with an order. I just want to know when my subscription is due. [speaker001:] Yes I know, but in order to verify your identity we need that information. Your due date is tomorrow. [speaker002:] Okay, in that case, I would like to pay it today, please. [speaker001:] I am sending you a link to your account so you can look up that information. [speaker002:] Thank you! [speaker001:] Is there anything else i can help you with today? [speaker002:] No thank you. Have a great day! [speaker001:] Have a great day! [speaker001:] Hi, how may I help you? [speaker002:] Hi, my name's David Williams I need to log in to my account, but I have two-factor authorization on, and I'm afraid I've lost the phone I was using [speaker001:] Could I have your email to fix it? [speaker002:] I'm actually not quite sure which email address I use with this account [speaker001:] Well then I need either your pin or your answer to your security question. [speaker002:] sure, the pin is 642505 [speaker001:] We have sent the link to the email on file to reset it from any device. It was the email 28ams@yahoo.com. [speaker002:] ah there it is. I can see the email now [speaker001:] Anything else today? [speaker002:] no, that was everything. I can turn off the 2fa by myself now, so thanks for your help [speaker001:] Have a good one! [speaker001:] Hello [speaker002:] Hi, how can I help you? [speaker001:] I have a questions about these jeans on your site. I am a gardener and I do lots of yard work, so if I buy the jeans I might get stains on them at my job. Do you know how to remove a grass stain from the jeans? I am talking about the $69 Guess jeans on your site [speaker002:] Okay, let me check on that for you. If you get grass stains on those Guess jeans, just soak a sponge in white vinegar and dab it on the stain. Dry it with paper towels and repeat if you need to. The color can be preserved by reversing the jeans and doing your laundry as usual, with cold water. [speaker001:] Oh okay [speaker002:] Is there anything else you would like to know? [speaker001:] That doesn't sound too difficult. I think I'm going to get the jeans! They will work for my job No, that was it [speaker002:] Great, hope your gardening goes well. [speaker001:] Thank you! [speaker002:] You're welcome, have a nice day. [speaker001:] Hello. How may I help you? [speaker002:] Hi i want to return my order i ordered the wrong size jacket [speaker001:] I can help you do with that. May I have your name please? [speaker002:] Joyce Wu [speaker001:] Thank you Joyce. I will also need your user name, email and order id number please. [speaker002:] joycew28 joycew28@email.com 8946225212 [speaker001:] Thank you. One moment while I pull up your order. Thank for waiting. I can go ahead and process this return for you. How would you like to return the item? [speaker002:] Can i ship it back [speaker001:] Absolutely. I will need your address, and I will send you a shipping label for you to print out. [speaker002:] cool to my email? [speaker001:] Yes. Just print it up and ship the item back to us. I will process your return here. Is there anything else I can help you with today? [speaker002:] nope that is all thanks! [speaker001:] You are welcome. Enjoy your day. [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I would like to know what the material is made of on a shirt I recently ordered and if that material is known for shrinking? I need to make sure i am ordering a big enough size [speaker001:] Sure, no problem. Please give me a moment to look up that information for you. [speaker002:] Sorry not an item that I ordered but an item I am thinking about ordering [speaker001:] Our shirts are made of 100% natural fibers such as cotton, linen, wool, or a blend of these. [speaker002:] Do you know if these have a shrinking issue? [speaker001:] You can see more details about the materials on the shirt's product page. Yes, please avoid washing shirts in hot water to prevent shrinking. You should not have issues if you wash them in cold water. [speaker002:] Perfect thank you so much, now I know to order a size up Thank you for your help today [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] No have a great day [speaker001:] Thank you. Have a great day! [speaker001:] Hello. How may I assist you today? [speaker002:] i ordered a jacket but my order confirmation says two jackets were ordered and i want to fix that error. [speaker001:] I can look into that for you. What's your full name? [speaker002:] Rodriguez Domingo [speaker001:] Can I have your account and order IDs as well? [speaker002:] 3CUQMU3YZF 1768900626 [speaker001:] I've located your account with us. It looks like the confirmation was in fact correct, in the sense that you were in fact charged for two. What's the shipping status of the order? [speaker002:] In Transit [speaker001:] Okay, so unfortunately, we will have to wait until you receive the order for you to return the extra jacket. However, I can begin the refund process in the meantime. How much was the jacket? [speaker002:] $84 [speaker001:] That $84 will be added back into your account. I apologize for the inconvenience, but I hope you are happy with the way this issue was resolved. [speaker002:] and what do i do to return the jacket when my order arrives? [speaker001:] Let us know and we will send you a shipping label. Once you've got the label, you will be able to return in by mail, at a store, or at a drop off center. [speaker002:] ok [speaker001:] Do you have any more questions? [speaker002:] that is what i needed to find out. [speaker001:] Great. We appreciate your business, have a wonderful day. [speaker001:] Hello, how can I help you? [speaker002:] Hi, I want to check my account status. A subscription was added to my account even though I didn't want it. [speaker001:] Sure, let me have your full name so I can check on that. [speaker002:] Norman Bouchard [speaker001:] And how did you find out about this? [speaker002:] I saw on the news that people were having subscriptions added to their account, and I was one of them. [speaker001:] I'll check the system about this issue. It appears that the subscription was in fact mistakenly added to your account. I have removed the subscription from your account. [speaker002:] Okay that's great, thank you [speaker001:] I have also refunded the $40 that you were charged for it. Is there anything else you need? [speaker002:] Okay great No that's all, thank you very much [speaker001:] You're welcome, have a nice day. [speaker001:] Welcome, how can I help? [speaker002:] Hi! I seem to have forgotten my password for my account [speaker001:] oh dear. i hate when that happens. I am happy to help you with that. What is your name? [speaker002:] Norman Bouchard [speaker001:] Do you recall your username, by any chance? Don't worry, we can still proceed [speaker002:] normanb4 [speaker001:] you do! Wonderful! In order to generate a new password I will either need your PIN, if you have it? Or we can use the Security Questions [speaker002:] 674948 [speaker001:] great, thanks [speaker002:] you're welcome [speaker001:] pkh4sg5k3o That is your new password. Probably should change it asap... [speaker002:] thank you so much. I was able to get into my account. I will change it now [speaker001:] Is there anything else today? [speaker002:] Nothing else [speaker001:] great, have a good day! [speaker001:] Hello, how can I help you? [speaker002:] Hello, I want to check the status of my order because an extra fee seems to have been added for no reason [speaker001:] May I have your full name and the account ID? [speaker002:] Norman Bouchard Account ID: ZQE23M9R0A [speaker001:] And may I have the order ID please? [speaker002:] 4980794181 [speaker001:] Thank you. Let me check the order for you... [speaker002:] thank you [speaker001:] Yes, I apologize, you were mistakenly charged with an extra fee. [speaker002:] Can you please remove this fee [speaker001:] Yes, what was the amount of the fee? [speaker002:] 9.99 Thank you for you help! [speaker001:] I apologize for the inconvenience and I hope you will still shop with AcmeBrands. [speaker002:] Thank you and I will! [speaker001:] Is there anything else i can assist you with? [speaker002:] No that is all [speaker001:] Have a great day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi I want to check my order status. The delivery time that shows is wrong [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Yes my name is Rodriguez Domingo [speaker001:] What is wrong with the delivery time? [speaker002:] It's scheduled to be delivered in the afternoon but I need it delivered later at night since I won't be home. [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] Account ID: BCYJPHAGXB Order ID: 1276087892 [speaker001:] Thank you. I will check with the system about your order. There is a mistake, let me change the delivery time for you. [speaker002:] Okay great [speaker001:] I have change the delivery time to later that night. Can I help you with anything else? [speaker002:] Thank you, I just don't want my package getting stolen. That's all thank you [speaker001:] Have a good day. [speaker001:] Hello. How can i help you today? [speaker002:] Hi there. I must admit, I'm a bit frustrated because I'm on your site but the search bar doesn't seem to be working Every time i try to search for an item, it shows 0 results [speaker001:] Oh No! I'm so sorry to hear that I'd be more than happy to look into this for you give me just one moment. Can you try logging out and then back in and see if that resolved it? [speaker002:] Sure. Give me one moment. No, that didn't work. Still showing 0 results. [speaker001:] hmm okay one moment Can you try clearing your cookies? [speaker002:] Okay. Let me try that. No luck [speaker001:] Dang! Okay let's keep trying Can you try searching for a different item? [speaker002:] Okay... Okay, now that brought up results. How come the item I'm looking for won't show up though? [speaker001:] It should work now if you look for your original item Sometimes the search just gets stuck and we are working to fix it as we speak [speaker002:] Ahh, yes now it is showing up Thanks a bundle [speaker001:] No problem! Is there anything else I can do for you today? [speaker002:] No, that is all I needed! [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hi, how can I help you? [speaker002:] I need to return an item because it had a stain. My name is Albert Sanders [speaker001:] Sorry for that, Albert. Could I also have your Username, Email, and Order ID? [speaker002:] Order ID: 2543515347 Email Address: alberts6@email.com Username: alberts6 [speaker001:] Thank you, and may I know your membership level? [speaker002:] Gold [speaker001:] Okay, we can get that returned right away for you. I'll need your address to send the shipping label. [speaker002:] 4823 Kennedy St San Mateo, NY 55079 [speaker001:] Would you like to send it back by mail, in store, or at a drop-off location? [speaker002:] mail it [speaker001:] Okay, you're all set. Is there anything else I can do for you? [speaker002:] That's all thanks [speaker001:] Have a great day! [speaker001:] Thanks for contacting AcmeBrands! How can I help you today? [speaker002:] Hi! I was hopping to manage my shipping details because we have moved to a new address I would like to cancel the order placed [speaker001:] No problem, I can help you with that. Could you provide me with your name and order ID? [speaker002:] David Williams Order ID: 1651723669 [speaker001:] Thank you. To clarify, you want to cancel an order and not update the shipping address? [speaker002:] Yes. I apologize I would like to cancel the order I ordered the wrong item by accident. I dont know what i was thinking [speaker001:] Okay. What is your account ID? [speaker002:] Account ID: A8PSOFBM8R [speaker001:] I understand. What is the shipping status of your order? [speaker002:] Delivered [speaker001:] What is your membership level with us? [speaker002:] bronze [speaker001:] Since your a Bronze member, I can give you a refund immediately and when you receive the item you can contact us again for a shipping label for the return. [speaker002:] Thank you I appreciate it [speaker001:] No problem. What was the items you'll be returning? You can just give me the total. [speaker002:] Micheal Kors shirt and a tommy hilfiger jacket 94 789 94 & 89 [speaker001:] Okay, give me one moment to update the order with the information. [speaker002:] thank you Thank you [speaker001:] Your method of payment will be refunded a total of $183. Don't forget to contact us again once you receive the shirt and jacket for a return label. You're welcome. Is there anything else I can help you with? [speaker002:] thats all. Thank you [speaker001:] Great, I hope you enjoy the rest of your day! [speaker001:] hi, how can I help you today? [speaker002:] Hi! I returned my item last week. Can you check the status of my refund? Thanks [speaker001:] sure what is your name please? [speaker002:] Albert Sanders [speaker001:] i also need your username, email & order ID please thanks [speaker002:] Username: albertsanders177 Email Address: albertsanders177@email.com Order ID: 5480758903 [speaker001:] yes, I see your refund, the one that you asked for via chat. It is in progress, I am afraid. I hope thatyou haven't been waiting for too long [speaker002:] Ok. How many more days until it is done? [speaker001:] it should show up any day now is there anything else I can help you with? [speaker002:] Alright Thank you That's all [speaker001:] ok, fingers crossed it arrives asap! Have a short wait! [speaker001:] Hello, how may I help you? [speaker002:] my card keeps getting rejected [speaker001:] I'm sorry to hear that, have you tried logging out of your account and back in before trying again? [speaker002:] I did try that, that doesnt seem to help [speaker001:] Have you checked the expiration date that you're entering? [speaker002:] Yes I checked that also. its correct [speaker001:] I could place the order for you if you can share your credit card info and expiration. Also please let me know which product you're trying to purchase. [speaker002:] I adjusted the exp date and that worked. I guess i had a number wrong [speaker001:] Great, glad to hear it went through. Is there anything else I can help with? [speaker002:] no thats all [speaker001:] Thank you, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Yes, I'd like to know how much it would cost if I wanted to stitch my name on something. [speaker001:] Sure, no problem. Give me one moment please. Stitching your name will cost 30 cents per character for the first 15 characters, and 20 cents per character for the subsequent 15 characters. After 30 characters, each character costs 10 cents each. [speaker002:] Okay that sounds about right. [speaker001:] Is there anything else I can help you with today? [speaker002:] No, I think that's it for now. [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how can i assist you? [speaker002:] I am trying to buy a cloth, but the cart doesn't update when I add it [speaker001:] Okay I will be happy to assist you with that today. Can I please get your name. [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. Now we will troubleshoot this together. Please refresh the site to see if it helps. [speaker002:] I just refreshed the page, it still didn't let me add. [speaker001:] Okay, now try logging out and then logging in. [speaker002:] Now, it lets me add the jacket. Thank you [speaker001:] Great, do you need any further assistance? [speaker002:] Nothing else. [speaker001:] Okay, have a great day! [speaker001:] Hello how can I help you today! [speaker002:] My order hasn't come yet. I ordered 3 weeks ago. when will it come to my order? [speaker001:] Okay, give me a moment and I'll have everything I need to help you Do you just want to check the status of your order or do you believe it to be missing and want to go through that process? [speaker002:] yes I want to check the status of my order [speaker001:] Okay can I have your full name? [speaker002:] Crystal Minh [speaker001:] And your Account ID and Order ID? [speaker002:] Pin Number: 154852 username is cminh673 [speaker001:] I need your Account ID and Order ID Not your PIN or Username [speaker002:] I have no Account ID and Order ID [speaker001:] Okay, we'll go through the missing item process instead, as you need those to check order status Though again, I need your order ID [speaker002:] I can not remember now Could you find from my name [speaker001:] If you have no order ID there's nothing I can do to help you [speaker001:] Hi [speaker002:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker001:] I am trying to get a girl friend this spring so I need some new clothes can you tell me when your spring collection will be released? [speaker002:] Look at you! I can help you out with that. may I get your name? [speaker001:] why do you need my name? [speaker002:] Just so I can be polite! If you don't want to share your name, that's OK. [speaker001:] I would rather not tell you my name unless it's necessary. [speaker002:] Not a problem at all. Our Spring collection just dropped on April 3rd! You should be able to see it online right now! [speaker001:] oh ok thanks do you guys have any coupon codes I can use? [speaker002:] I don't at this time, but remember, the more you buy the better your membership level and rewards you'll get! [speaker001:] hmm ok [speaker002:] Is there anything else I can help you with today? [speaker001:] no that was all [speaker002:] Have a great day and thanks for shopping with Acme! [speaker001:] Hello, how can I assist you today? [speaker002:] Need some help with my subscription payment, specifically, I think I forgot to pay it, lol Al Sanders Account ID: SY3AUJMIOO do I owe any money [speaker001:] What's your order ID, please? [speaker002:] 1931057588 [speaker001:] I am not able to pull up your account, is Al Sanders your full name? [speaker002:] oh, sorry, Albert is my full first name [speaker001:] No problem, I've located your account in our system. So, just to clarify, you think you forgot to pay for your subscription, so you want to know how much you owe? [speaker002:] yes and the good news would be that I forgot I actually paid it, lol [speaker001:] Your subscription is active, and you don't owe anything at this time. It looks like you did forget you had already paid it;] [speaker002:] works for me [speaker001:] Did you know you can access this information on your account online in the future? [speaker002:] thanks for the good news for a change [speaker001:] I am sending a link to your email with how to access your account. [speaker002:] great, thanks [speaker001:] Do you know your username? [speaker002:] not off hand, wif e usually handles this stuff [speaker001:] It's asanders1 Got it. [speaker002:] I'll just let her know its paid- thanks [speaker001:] If you have any trouble logging in, please do let us know. Is there anything else I can help you with today? [speaker002:] nope [speaker001:] Excellent, have a great day! [speaker001:] hello [speaker002:] Hi there, welcome to AcmeBrands support. How can I help you? How can I help you? [speaker001:] yes [speaker002:] How? [speaker001:] i would like to know more about a product because you are thinking about buying it. [speaker002:] Ok, can I get your first name please? [speaker001:] Alessandro Phoenix [speaker002:] Thanks Alessandro. What is the item you are interested in? [speaker001:] boots Calvin Klein [speaker002:] Ok, sure. Did you have a specific question about them? [speaker001:] only that [speaker002:] What would you like to know more about, specifically about those boots? [speaker001:] anything [speaker002:] Like if they are waterproof, warranty information? How to remove a paint stain? Anything in particular? [speaker001:] Anything in particular? Anything in particular [speaker002:] How wide is the width? How to remove gum from the soles? How long it takes to wear them in? What color they are? If we have any other sizes in stock? [speaker001:] color brown 10 size [speaker002:] I'm asking you, what your question is about the boots, from those options. [speaker001:] ok no thanks thank your time [speaker002:] So what do you want to know about the boots? If you can't specify that, I'm afraid I can't help you. [speaker001:] boots Brand: Calvin Klein Amount: $84 [speaker002:] What do you want to know about the boots? Unfortunately this chat is going nowhere, so I'm going to have to end the conversation here. Thank you for contacting AcmeBrands, have a great day. [speaker001:] Hello? [speaker002:] Hello My name is James. How can I help you? [speaker001:] Hi James! I was just looking online and am wondering if you know when the fall collection is going to launch? I know its a bit early! [speaker002:] Let me check [speaker001:] Thank you! [speaker002:] The fall collection always launches on October 3rd. [speaker001:] Awesome. Do you know if there is any option to pre-order? I just love buying my fall gear before summer even starts! [speaker002:] I don't believe that there is. [speaker001:] Ok. Not a worry. It probally is foolish buying such gear in advance with Global warming and all! In fact, do you expect to have any swimwear avabile in fall? I might need some at the rate temps are going up. [speaker002:] I'm not sure. I'm not privy to the exact details of the seasonal collections before they launch. It's a surprise for everyone. [speaker001:] That's Ok. I love surprises. [speaker002:] Can I help you with anything else? [speaker001:] I think I've got all the info I need at the moment. Oh wait. DO you have any discount codes I can use in future? [speaker002:] What is your membership level? [speaker001:] I am Gold! [speaker002:] As a gold member, you should have access to all of our latest promo codes. Just check your email. [speaker001:] Will do. Thanks for your help James [speaker002:] You're welcome. Anything else? [speaker001:] Nope. [speaker002:] Have a great day. [speaker001:] Hi, how can I help you? [speaker002:] Hi, I have an issue with my recent order. [speaker001:] I am sorry about that? What issue are you having? [speaker002:] Well, I meant to order one pair of boots, but my invoice says there are two items. [speaker001:] Okay, I will check that for you. Can I have your name? [speaker002:] Yes. I'm Chloe Zhang. [speaker001:] Can I get your account ID and order ID? [speaker002:] Order ID: 8858772053 Account ID: ZQOOK45CHR [speaker001:] Okay it looks like you were only charged for one and the email was an error [speaker002:] Oh, alright. Thanks! [speaker001:] Is there anything else I can do for you? [speaker001:] Hi how can I help you [speaker002:] I need to return these boots I bought. They came stained!! [speaker001:] OK I can help with that What's your full name [speaker002:] Chloe Zhang [speaker001:] And I need your user name, email and order id [speaker002:] Username: czhang56 czhang56@email.com Order ID: 4826178490 [speaker001:] Thank you. What is your membership level [speaker002:] gold [speaker001:] Great as a gold member you get unlimited returns. I just need your full mailing address to generate the return label [speaker002:] 2966 1st Ave Jacksonville, CA 36426 [speaker001:] And do you want to do the return by mail, in store or drop of center [speaker002:] i'll take it to the store [speaker001:] Great. A return label has been sent to your email, just take that to the store with the item and you will be all set. [speaker002:] great, thanks so much! [speaker001:] Anything else today? [speaker002:] nope that is it [speaker001:] Have a nice day [speaker001:] Hi, how may I help you? [speaker002:] Hello, the search bar is taking a long time to load. I keep getting a spinning wheel. I would like to know what is going on because it is getting frustrating [speaker001:] Sorry you are experiencing that I can help First, I will notify our website team so they can get to work on it. Next, can you try logging out of your account and then logging back in? This can sometimes fix the issue [speaker002:] Ok let me try that That did not seem to work [speaker001:] Ok Can you try clearing the cookies from your browser? I can explain how if you need me to. [speaker002:] hmm that seemed to have helped. Thank you for your time [speaker001:] Great you're welcome Can I help with anything else today? [speaker002:] That is all [speaker001:] ok, have a good day [speaker001:] Hello, how may I help you today? [speaker002:] Hi How can I get premium membership [speaker001:] I can certainly answer that for you. Please give me a moment to look up that information. [speaker002:] Albert Sanders [speaker001:] Membership can not be purchased directly. Membership levels are automatically granted when you make repeated purchases over a period of time. Bronze membership requires $500 worth of purchases in one year. Silver requires $1000 in one year. Gold requires $2000 in one year and answering a short questionnaire. [speaker002:] Ok I'm gold [speaker001:] Is there anything else I can help you with today? [speaker002:] No ty [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hi! Thanks for contacting Acme customer support. How may I help you today? [speaker002:] I signed up for a premium subscription service, but got charged twice for it. I would like to get my money back. [speaker001:] That's understandable. I'll look into that for you. May I get your full name? [speaker002:] Joseph Banter [speaker001:] One moment, Mr. Banter. [speaker002:] ok [speaker001:] Let's start by verifying your account. Can I get your Account ID and Order ID? [speaker002:] 2QT8NUDKQ8 4761421119 [speaker001:] perfect. May I ask what your subscription level is? [speaker002:] guet guest [speaker001:] got it. One moment while I search our system for you. I'm very sorry about that and I'll be happy to offer you a refund. What is the amount that you would like refunded? [speaker002:] Whatever the price of the subscription was. [speaker001:] Okay, I can take care of that for you. I just processed the refund for you and we are very sorry for the inconvenience. [speaker002:] thank you [speaker001:] Is there anything else that I can do to help today? [speaker002:] No, that's all [speaker001:] Have a great day and we appreciate you choosing Acme. [speaker001:] HI how can I help you? [speaker002:] Hi, could I get some information about what the different membership levels give or just, what all the levels there are? [speaker001:] AcmeBrands Membership is the official rewards program for our most valued customers. The membership levels include Bronze, Silver, and Gold. All other customers are considered guests. Unlike other programs, we do not offer overly ostentatious titles Does this answer your question? [speaker002:] That is good information, what perks come with being silver since I am thinking of buying something at that member level [speaker001:] All members are invited to the annual holiday extravaganza with open bar and free flights from anywhere in the US. Bronze members save on shipping fees and promo codes. Silver members get all the previous perks, can have agents make purchases on thei Is there anything else you would like to know about membership? [speaker002:] no that's all thanks been very helpful [speaker001:] Okay, I hope you become a member [speaker001:] Hello, how can I help you? Hello [speaker002:] Hello, I want to return an item. It's not the color I wanted. Hello? [speaker001:] Okay, I can help. Can I get your full name or account ID? Do you have that on you? [speaker002:] My name is Sanya Afzal [speaker001:] Thanks. Can I also get your username, email, and order iD? [speaker002:] My username is sanyaa92, my email is sanyaa92@email.com, my order id is 6817255505 [speaker001:] What is your membership level? [speaker002:] It is Guest [speaker001:] When did you purchase the item? [speaker002:] I purchased it on 2020-01-02 [speaker001:] Do you have the original receipt [speaker002:] I have the order statement [speaker001:] Great. You can return the item! I will provide you with a shipping label. Can I get your full address? [speaker002:] 2482 Lexington Ave Monterey, TX 66443 [speaker001:] How would you like to return the item? [speaker002:] I can mail it back [speaker001:] Great, I went ahead and initiated the return for you Anything else you need? [speaker002:] No, thank you for the help. [speaker001:] Have a great day [speaker001:] Hello [speaker002:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker001:] I want to use the website but the website is running slow really slow so i want to find out whats going on [speaker002:] Have you tried to log out and log back in? [speaker001:] Not yet I will try that now [speaker002:] Let me know if that helps. [speaker001:] Hi Just tried it its still the same issue [speaker002:] OK, try visiting another website and see if that site is also slow. [speaker001:] Okay Hi Other websites are working fine seems the issue is with your website [speaker002:] I will submit a report about the slow speeds to our website team. [speaker001:] Okay Thanks [speaker002:] In the meantime, woudl you like me to place the order for you or would you like to try again later? [speaker001:] How soon will the solution be effected I would place them lyself [speaker002:] It may take a few days. [speaker001:] Wow... I will wait then Thanks for the help [speaker002:] OK, again I do apologize for the website issue. Is there anything else i can help with today? [speaker001:] No. Thats all [speaker002:] Thank you, have a great day! [speaker001:] Hello, how may I assist you today? [speaker002:] Hi! I bought a Guess Shirt from the store yesterday but I notice there is an extra fee added to my credit card. Just want to know what is that extra fee for? [speaker001:] May I have your full name and account ID? [speaker002:] Yes. Rodriguez Domingo and my ID is IZL5VCPJ08 [speaker001:] And may I have the order ID? [speaker002:] 9066008231 [speaker001:] Ok, there appears to have been an error on our end. What is your membership level? [speaker002:] silver [speaker001:] And what was the amount of the fee? [speaker002:] 12 dollars [speaker001:] Ok, the fee should be removed from the purchase. It may take a few minutes for the system to show it. [speaker002:] Great! thank you for your help! [speaker001:] Is there anything else I can help you with today? [speaker002:] That's all. Appreciate it. [speaker001:] Have a great day. [speaker001:] Hi. How can I help you? [speaker002:] Hi. Something is wrong with my order. I need to check the status. [speaker001:] Ok, what seems to be the problem with your order? [speaker002:] There's an extra fee. I can't afford it. I have 5 children to feed. [speaker001:] Ok Can you tell me your full name, your account ID, and the order ID from this order? [speaker002:] Rodriguez Domingo AKSPXY1M7D 5214566902 [speaker001:] The fee was a company mistake How much was the fee? [speaker002:] $69 [speaker001:] Ok, I will have it removed [speaker002:] Thank you so much. Now we will have enough groceries for the week! [speaker001:] Of course. Is there anything else I can do for you? [speaker002:] No. It has been a pleasure doing business with you. [speaker001:] Ok, I'll end this chat now [speaker002:] Okay. Have a great day! [speaker001:] You too! [speaker001:] I want a refund. [speaker002:] Welcome to cmeBrands. How may I help? [speaker001:] I changed my mind about the product. [speaker002:] OK. Why did you change your mind? [speaker001:] My friend already gifted me the product the day before. I didn't know about it. [speaker002:] OK. Let me see if I can help. May I have your full name or account ID? [speaker001:] Chloe Zhang [speaker002:] Thanks, I have pulled up the account. May I have your username, email address, and order ID [speaker001:] chloez94,chloez94@email.com,2537299481 please add the money to my account. [speaker002:] Thanks, I have validated your purchase. One moment. What is your account ID so I can add it back? [speaker001:] VERRLL5TNL [speaker002:] And finally, what is the dollar amount? [speaker001:] $94 [speaker002:] OK. You are all set. Anything else today? [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi! I would like to know more about these Calvin Klein Jeans [speaker001:] Sure thing, I'll be glad to help you! [speaker002:] How much does it cost to get tailored [speaker001:] Our Gold, Silver, and Bronze members are eligible for free tailoring. If you'r a Guest, it's also free if you have purchased 3 or more pairs of jeans and you've retained your receipts. Otherwise, tailoring is $15 per pair with a free consultation. Tailoring is a great idea, as the jeans tend to run long. [speaker002:] That is great! Thank you for the information [speaker001:] Is there anything more I may help you with today? [speaker002:] No thank you [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, how can I help you? [speaker002:] Hello. I have a question about my subscription Can you tell me what happens if I am late paying for it? I love the benefits but I have tons of bills this month and I am not sure if I will be able to pay on time [speaker001:] The late fee is $2 a day beyond the due date. [speaker002:] Oh no, really? Then the fee will just snowball: [ [speaker001:] What is your membership level? [speaker002:] Gold [speaker001:] Gold members do get a five day window. [speaker002:] Well, that's helpful Are there any other consequences for late payment? Do I lose my benefits? [speaker001:] No, just a recurring late fee until payment is made. [speaker002:] Oh good Well I will try to pay on time, but I suppose it's not that bad if I'm late [speaker001:] All subscription services remain until the end of the month. [speaker002:] Okay, good Thank you for explaining this to me [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that was it [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] I placed an order, but I forgot to add an item that I needed. So I wanted to see how to go about adding it. [speaker001:] No worries, can I have your full name? [speaker002:] Chloe Zhang [speaker001:] And can I have your account and order ID's? [speaker002:] My account ID is XHSE9FT1LS, and my Order ID is 6664113331 [speaker001:] And what's the shipping status of your order? [speaker002:] It says it's Out for Delivery [speaker001:] Well what's your membership level? [speaker002:] My membership level is Bronze. [speaker001:] Well that's a shame. Since your order is already out for delivery we can't add anything to it And since you're only a Bronze member we can't ship a new order with no additional shipping [speaker002:] So should I just go in and place a new order? [speaker001:] So if you want your item you'd have to place a new order yourself! [speaker002:] Ok, I'll go ahead and do that. [speaker001:] Yes, sorry again that I can't do anything Is there anything else I can do for you? [speaker002:] That's ok, thank you for your help. And no, that's all for now. [speaker001:] Well then have a nice day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi, I recently placed an order for two items, but I didn't mean to actually order the second one. I was thinking about it, but I don't really want it. [speaker001:] ok, so you want to cancel one of the items? [speaker002:] yes please [speaker001:] sure, I can help you with that, may I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] thank you, can I have your account ID and order ID please [speaker002:] sure, my Account ID is A8K64GEUXR and my order ID is 1580061525 [speaker001:] thank you. Can you tell me the shipping status please? [speaker002:] The order statement says "In Transit" [speaker001:] OK, great, I'm going to ask that you wait until you receive the order and then call us back at customer service to start the return process. [speaker002:] OK, so I can't return the item until it's delivered, right? [speaker001:] Is there anything else I can help you with? that is correct [speaker002:] OK, that is everything then. Thanks for your help! [speaker001:] you're welcome, stay healthy out there! [speaker001:] Hi, how are you doing today? [speaker002:] I'm fine. I just want to check the status of my order because I think my payment method might be wrong. [speaker001:] Sure, what is your name? [speaker002:] David Williams\ [speaker001:] Thanks David, can I also have your account ID and order ID number. Hello? [speaker002:] Oh, sorry. I thought I was waiting for you. My order ID is 1736281137. Account ID is A1KD8O7XYE [speaker001:] No problem! Do you know if the order has shipped already? [speaker002:] It's out for delivery. [speaker001:] Since the item is already out for delivery, the change in payment methods will only apply for future orders. Would you still like to go ahead and change it? [speaker002:] No, it's fine. Thank you. [speaker001:] Ok, is there anything else I can help you with today? [speaker002:] No. Thank you very much. [speaker001:] You have a great day! [speaker001:] Hello [speaker002:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker001:] I need to know more about these jeans that I saw on your site I think that they look great and I want to buy them But I'm an unusual height and I need to know if they would fit [speaker002:] Sure! I'll be glad to help you with that. [speaker001:] Do you know how long the leg length is? Like, how long is the outseam? [speaker002:] Of course! [speaker001:] I'm asking about the $49 Tommy Hilfiger jeans [speaker002:] Our standard pair of jeans has an inseam of 36 inches and an outseam of 42 inches. [speaker001:] Oh okay And would that be true for these jeans as well? [speaker002:] We size them this way so that our customers may get them perfectly tailored to fit. [speaker001:] Yeah I'm super short so I have to tailor everything It's so annoying [speaker002:] I completely understand! [speaker001:] So you think these jeans would have an outseam of like 42 inches? [speaker002:] You'll find a label with the inseam length on the inside back of the jeans. Yes, the outseam is 42 inches, and they can be easily tailored to fit a more petite frame. [speaker001:] Okay cool I will think more about buying them, then I want them but tailoring is expensive so I'm not sure what to do Thanks for answering my question! That's all I need [speaker002:] You're very welcome! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello [speaker002:] Hello and thank you for contacting AcmeBrands. How can I help you? [speaker001:] I want to add a pair of jeans to my order I forgot to add them earlier [speaker002:] Have you already placed your order? [speaker001:] yes I have [speaker002:] Okay. Could you provide me with your name and order ID please? [speaker001:] Sure Order ID: 8667574249 David Williams [speaker002:] Thank you. What is the shipping status of your order? [speaker001:] It says order received huh I guess the order must be at the front door I guess its too late to add the jeans [speaker002:] It's too late to add the jeans to the existing order because it's delivered. Are you one of our gold or silver members? [speaker001:] I am a guest member [speaker002:] My apologies, order receives means that we have received your order and not that it has been delivered to you. I can update your order for you. What was the item and price? [speaker001:] Ok thanks a lot so the item is Calvin Klein Jeans the cost is $59 and the tone is between light and dark blue somewhere in the middle [speaker002:] I've updated your order to include the jeans. Is there anything else I can help you with? [speaker001:] No that would be all thanks a lot for your assitance [speaker002:] You're welcome. Enjoy the rest of your day. [speaker001:] Hi there, thanks for contacting AcmeBrands support. How can I help you? [speaker002:] Hello! This Tommy Hilfiger Jacket always seems to be out of stock. What gives?? [speaker001:] Sorry to hear that. I'd be happy to look into this for you. Can I get your full name or account ID please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you. I'm going to write up a report and send it to our Purchasing Department. So they can do a better job with keeping that particular jacket in stock. [speaker002:] That's all well and good, but how does that help me? [speaker001:] Absolutely. I understand your frustration, as this is a solution for in the future, and not immediate. Therefore, I'd be happy to place an order for you personally. [speaker002:] Oh, perfect! [speaker001:] I can back-order that, and that way as soon as it becomes available it will be shipped out to you ASAP. [speaker002:] you are awesome! thank you that's all I need [speaker001:] Not a problem, give me one second to get this all setup for you. Is it fine if we use the same credit card we have on file for this purchase? [speaker002:] yes, that's fine [speaker001:] Ok, great. As soon as that item is in stock, it will be shipped out to you immediately at the express next day prime shipping level. [speaker002:] thank you! [speaker001:] We once again, apologize for the inconvenience. Is there anything else I can help you with? [speaker002:] no, that's all [speaker001:] You are very welcome. Alrighty then. Thanks for your business, and have a great day! [speaker001:] Thanks for contacting AcmeBrands! How can I help you today? [speaker002:] Yes i would like to double check the status of my refund [speaker001:] Sure, I can do that for you. Could you provide me with your name and account ID? [speaker002:] Albert Sanders and my account id is AF24678 [speaker001:] Okay, Albert, to locate the correct order for the refund, could you give me your username, email address and the order ID please? [speaker002:] Username: alberts9 alberts9@email.com and Order ID: 4709225590 [speaker001:] Thank you. The status of your return is complete and processed online to the method of payment used to place the order. [speaker002:] Okay great thank you so much for your help [speaker001:] You're welcome. Is there anything else I can help you with today, Albert? [speaker002:] No that will be all [speaker001:] Great! Enjoy the rest of your day. [speaker001:] Hello. How may I assist you today? [speaker002:] Hi. I was hoping I could manage my shipment. I ordered the wrong item. [speaker001:] Oh dear, I will do my best! What's your name? [speaker002:] I am Albert Sanders. [speaker001:] Can I have your account and order IDs please? [speaker002:] My Order ID: 6677063463 Account ID: 6W5PAHHIP3 [speaker001:] Can I have your username and email please? [speaker002:] Email Address: alberts0@email.com and username is alberts0 [speaker001:] Thank you. What is the shipping status of your order? [speaker002:] It just says that it is In Transit. [speaker001:] I was able to find your order. I will update your order for you. [speaker002:] Great. I just need to change the order. [speaker001:] That's all set. [speaker002:] Great! Thank you so much! [speaker001:] The system is updated Can I help with anything else? [speaker002:] That was it. Thank you! [speaker001:] Excellent. Have a great day! [speaker001:] How can I help you? [speaker002:] hi, i am trying to buy something but my credit card keeps getting rejected [speaker001:] What is the expiration date on the card? [speaker002:] 0521 [speaker001:] Can you attempt the purchase again? If that fails, please log out of the site and log back in. [speaker002:] ok i tried it still did not work itkeeps saying my card is invalid [speaker001:] I'm sorry but you may need to contact your credit card company for further assistance at this time. [speaker002:] ok thats fine [speaker001:] If they say it is valid, please contact us and we may be able to make the purchase for you. [speaker002:] ok ill do that then [speaker001:] Apologies for the inconvenience. Have a good day. [speaker001:] 6224686652 Oops I apologize. Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello I am calling to check on the status of a refund, can you help me with that? [speaker001:] Absolutely. Can I have your name please? [speaker002:] Sure it's Chloe Zhang [speaker001:] Thank you, Chloe. And you just needed the status today correct? [speaker002:] Well I have already completed my return so I'm checking to see if the refund was issued, I don't see the reversal on my billing statement [speaker001:] Perfect. Can I get your username, email address, and the Order ID? [speaker002:] chloez13, chloez13@email.com, 7751954355 [speaker001:] Great! Thank you. Okay let me look into that really quickly here Chloe. [speaker002:] Thank you [speaker001:] Okay, Chloe. It does look like the refund is in progress which means it should be finished up here in the next day or so. It looks like you initiated that refund online so that can take a couple extra days sometimes. [speaker002:] Oh I see, that makes sense. Thank you so much for clarifying [speaker001:] Can I help you with anything else today? [speaker002:] No thanks again, have a good day [speaker001:] Thank you and have a great day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] I was going to check my order status but I have misplaced my username, can you recover that for me? [speaker001:] Yes, I can. I'll need to pull up your account first. Can you give me your name or account ID? [speaker002:] Joseph Banter [speaker001:] Thank you. I just need you to verify your zip code and telephone number please. [speaker002:] 301-2759 99687 [speaker001:] Your username is jbanter1. [speaker002:] great thanks, that was all I needed. that worked for me. [speaker001:] You're welcome. Is there anything else I can help with? [speaker002:] No that was everything [speaker001:] Great, enjoy the rest of your day! [speaker001:] Hello! How can I assist you today? [speaker002:] Hi, I was just wondering if you could help me understand the different membership levels and what they offer. [speaker001:] Sure! Our membership levels other than guest are bronze, silver, and gold. All of our members are invited to a yearly holiday party, and they get an open bar and free flights from anywhere in the US! [speaker002:] Wow! [speaker001:] Bronze members save money on shipping fees and promo codes. Silver members get all of those perks, and can also have agents make purchases for them, and can also cancel orders at anytime. Gold members get everything I've listed so far, and can also get unlimited refunds, and are always given the benefit of the doubt in transactions. Our membership packages are pretty great, if I do say so myself! Can I answer anything else for you, or help you with another issue today? [speaker002:] Wow that was so helpful and detailed, thanks so much!! [speaker001:] You're welcome! [speaker002:] No, that's all I needed. [speaker001:] Okay, have a wonderful day! [speaker001:] Hello, how can I help you? [speaker002:] I'm trying to make a purchase, but it keeps telling me that my credit card is invalid. [speaker001:] Sorry to hear that, can you try logging out and back into your account? [speaker002:] I'll try. It's still doing the same thing. [speaker001:] What is the expiration date on the card? [speaker002:] Not until next year. [speaker001:] Can you try entering the number again and let me know what happens? If that doesn't work I can try to place the order for you. [speaker002:] That would be great, thank you! [speaker001:] Can I please have your credit card number and expiration date? [speaker002:] The number is 2343234383838383 and it expires on 0621 [speaker001:] What item are you trying to buy? [speaker002:] The Calvin Klein jacket for $59 Great thank you!! [speaker001:] Okay, you are all set. Is there anything else? [speaker001:] Hi, how are you doing today? [speaker002:] Hi I would like to return the Tommy Hilfiger boots because they are the wrong size [speaker001:] Ok, I can get that return started for you. Can I please have your name, as well as your username, email address, and order ID? [speaker002:] Name: Crystal Minh Username: cm982068 Email Address: cm982068@email.com Order ID: 3665234775 [speaker001:] Thanks Crystal. What is your membership level? Also, what is the date of purchase? Hello? [speaker002:] Silver The date of purchase is 2019-11-27 [speaker001:] Ok, great. Can I please have your address in order to create a shipping label? [speaker002:] 1106 2nd Ave Brighton, TX 72692 [speaker001:] And would you like to return in store, by mail, or at a drop off center? [speaker002:] Mail [speaker001:] Ok, that should be all set for you to send! Can I help with anything else today? [speaker002:] No but thank you [speaker001:] You have a great day [speaker001:] Hello, AcmeBrands customer service. How may I help you? [speaker002:] I think my subscription may have been mistakenly removed. [speaker001:] Okay, let me check on that for you. Can i have your full name? [speaker002:] Albert Sanders [speaker001:] and how exactly did you hear about your subscription being removed? [speaker002:] my husband told me when he went to buy something. [speaker001:] According to the system, your subscrption is still active. Your husband must have been mistaken. [speaker002:] ok thats great to hear! [speaker001:] Yep, you have nothing to worry about. Is there anything else you need? [speaker002:] that's it thanks [speaker001:] You're welcome, enjoy the rest of your day. [speaker001:] hi [speaker002:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker001:] I have this premium subscription shopping service. I wanted to check the status of my account as I believe that I am missing some credits worth $40 I got these credits from a one-time deal with a previous purchase i did [speaker002:] No problem. Let me look into that for you. Can I get your full name? [speaker001:] Chloe Zhang [speaker002:] One moment, Chloe. And let me just verify that these credits were from a previous purchase, is that right? [speaker001:] yes thats correct [speaker002:] Hmm, our system doesn't show an issue. Can you try logging out and then back in again. [speaker001:] Sure. [speaker002:] Great. Your credit is still showing in our system, so don't worry about it not showing up on your screen. Is there anything else that I can help you with today? [speaker001:] oh okay That is all. Thank you [speaker002:] ave a great day and thanks for shopping with Acme! [speaker001:] hello [speaker002:] I would like to keep my subscription but it was removed from my account [speaker001:] sorry about that Let's try to resolve it Give me your full name or account id [speaker002:] Ok great can you please pull up my accoutn Joseph Banter Why was my subscription cancelled [speaker001:] Was a service removed from your account? [speaker002:] yes subscription [speaker001:] How did you heard about this issue? [speaker002:] my spouse told me He wanted to order calvin Klein jeans [speaker001:] Give me a moment to check my system [speaker002:] ok [speaker001:] I just checked. Your spouse must have misheard as everything is okay with your subscription. You have nothing to fear [speaker002:] Ok that is good to hear. Thank you. I wanted to make sure I still had it [speaker001:] Will that b all for today? you are welcome [speaker001:] Hi! How can I help you today? [speaker002:] Hi! Can you help me with my account? [speaker001:] Sure, what do you need help with? [speaker002:] I need to change my payment method. The last time I checked it was paypal and I don't use paypal anymore. Can I change it to credit card? [speaker001:] Sure, I can help you with that. Can I get your full name, account ID, and your order ID? [speaker002:] Joseph Banter Order ID: 7373331442 [speaker001:] Great! And what is your account ID? [speaker002:] Do you mean username? jb590878 [speaker001:] Okay, thank you Joseph. What does the shipping status say on your order? [speaker002:] It is not delivered yet. [speaker001:] Does it say "In transit" or "Out for delivery"? Or just "order received"? [speaker002:] in transit [speaker001:] perfect! I can update the payment method for this order and future orders. What is your credit card info? [speaker002:] 3456 6789 7890 8907 Thank you. [speaker001:] Great, your payment has been updated. can I help you with anything else? [speaker002:] That will be all Thanks [speaker001:] Thanks Joseph! Have a great day. [speaker001:] Hello, my name is Donny. How can I help you today? [speaker002:] Hello, I have become aware that my subscription for premium service has been removed from my account but I still want it [speaker001:] I'd be happy to help. Could I get your full name and account number to start off? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, Alessandro. One moment [speaker002:] Thanks [speaker001:] Now could I get the account number and order ID from you? [speaker002:] SCJH895MN I do not have an order id at the moment [speaker001:] Okay one moment please. You should be able to follow this link and update your account to keep your premium services Does this information help you? [speaker002:] Great thank you Yes it does [speaker001:] Awesome. Can I help with anything else today? [speaker002:] That is all [speaker001:] Great. Hope you have a wonderful day and stay safe:] [speaker002:] You as well [speaker001:] Thank you! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello, I am having an issue paying my annual subscription fee, can you help me [speaker001:] Absolutely. Can I get your name please? [speaker002:] Joe Banter [speaker001:] Thank you, Joe. Can I just get your Account ID and Order ID as well please? [speaker002:] Account ID: TUAVVOYSTK Order ID: 3018775018 [speaker001:] Okay, Joe. Were you looking to Pay the Bill or were you looking to know the due amount? [speaker002:] both, actually, please confirm the amount due for my Bronze membership before I pay [speaker001:] Okay. It looks like the due amount is $55. Would you like to pay the full amount? [speaker002:] yeah, and that is the annual amount, right [speaker001:] That's correct. Do you have a credit card number you'd like to charge that to or would you like me to charge it to the one on file? [speaker002:] use the one on line and email the receipt, okay [speaker001:] Perfect. In the future if you'd like to find this information you can access it from your account at the following link. I have renewed that for you. Is there anything else I can help with today? [speaker002:] thanks man, have a great day [speaker001:] Thank you and have a great day! [speaker001:] Hi! What may I help you with? [speaker002:] Hi I want to check my order I tried to buy one but it says I bought 2 [speaker001:] Okay, may I have your full name, account ID AND order ID to verify? [speaker002:] yes Joyce Wu Order ID: 8411520654 Account ID: FNWW6W0HFQ [speaker001:] What is your membership level? [speaker002:] guest [speaker001:] Then I'm sorry, our system indicates it was not an error. And that two items were ordered. You can return them when they arrive if you wish, but I cannot remove the item without it being an error. [speaker002:] Oh no I guess I'll have to return it ok [speaker001:] Anything else I can help you with today? [speaker002:] no, not today [speaker001:] Sorry for the issue, have a good one! [speaker001:] hi [speaker002:] Hi! How can I help you today? [speaker001:] I would like to have a refund for a item an [speaker002:] Sure, is what is the reason? What is* [speaker001:] I don't like it [speaker002:] I see, what is your full name or account ID? [speaker001:] Rodriguez Domingo [speaker002:] Now, what is your username, email address, and order ID? [speaker001:] Username: rd829432 Order ID: 4603442820 rd829432@email.com [speaker002:] How would you prefer the refund be sent? [speaker001:] to my credit card [speaker002:] Gift card, value in your account, a paper check, or credit card on file? Got it. What is your account ID? And also, how much was the item? [speaker001:] VDKPDC4RNA $59 [speaker002:] Refund initiated! Is there anything else I can do for you today? [speaker001:] Thank you That would be all [speaker002:] Great, you have a day! A good day! [speaker001:] and you too [speaker002:] I appreciate it. [speaker001:] Hey I would love to return an item [speaker002:] Okay, I can help you with that. Is there an issue with it? [speaker001:] Its the wrong size I love the shirt [speaker002:] I understand. May I have your full name to pull up your account? [speaker001:] Albert Sanders [speaker002:] Thanks! Now may I have your username, email address, and order ID to validate your purchase? [speaker001:] as417331 [speaker002:] Albert, did I lose you? [speaker001:] no I'm here as417331@email.com 7733764410 [speaker002:] Oh good, there you are! What is your membership level? [speaker001:] silver [speaker002:] When did you buy the shirt? [speaker001:] Last week [speaker002:] Great! You're well within the return period for Silver members. May I have your full address? [speaker001:] 9686 Woodshore St Raleigh, CA 12621 [speaker002:] How would you like your return processed? You can do it via mail, in a store, or at a drop off center. [speaker001:] Drop off [speaker002:] They will be ready for your return when you arrive. Is there anything else you need? [speaker001:] No, thats all [speaker002:] Okay. Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hi. I'd like to check on my refund status please [speaker001:] Sure, could I get your full name? [speaker002:] Joseph banter [speaker001:] Hi, Joseph. I will also need your username, email, and order ID. [speaker002:] josephb1@email.com josephb1 8000317891 [speaker001:] Great, I see your order here. The refund status is In Progress and the payment method was Online. Does this sound right to you? [speaker002:] that is correct [speaker001:] Great, is there anything else I can do for you? [speaker002:] can you please verify how much it will be [speaker001:] It will be in the amount of $40. [speaker002:] i paid 59 [speaker001:] I'm sorry for this, once the refund has been completed you will be able to dispute it. [speaker002:] Okay I will how do you long do you think it will take [speaker001:] It should be about 3 days [speaker002:] Okay I'll check back in three days. Have a great night and week. [speaker001:] Have a good day [speaker001:] Hello, how can I help you today? [speaker002:] I would like to speak to you today about the shipping rate that you charged me on this order. I have been receiving orders from you for a long tim and I have never had to pay this much for shipping.Since I am a frequent customer I thought maybe there [speaker001:] I can certainly take a look for you. To pull up your information, I need your full name or account ID please. [speaker002:] Name is Chloe Zhang. Thank you. [speaker001:] No problem Miss Zhang. Alright, to pull up your order I need your username, the email associated with your order, and the order number please. [speaker002:] Username is: cz575934, Email: cz575934@email.com and order number: 1622569158 [speaker001:] Finally, you should have gotten an email with the current shipping status. What did it say that the status currently is? [speaker002:] Delivered [speaker001:] Did you receive the item you ordered already? [speaker002:] Yes I have and I love it. My issue is with the shipping price. [speaker001:] Since you have been a long term customer, I will go ahead and refund the shipping cost to you Right, i just wanted to verify that it did not get lost [speaker002:] Thank you so much. I appreciate it and hope to do much business in the future. Have a great day. [speaker001:] I went ahead and refunded the 8 dollars to your account. You have a great day, and we hope to hear from you soon. [speaker001:] Hi there, thanks for contacting Acme. How can I help you today? [speaker002:] I need to be able to view my shopping history online. I cant access my account because I forgot my password. [speaker001:] Ok, sorry to hear that. I'd be happy to help you out though. Can I get your full name or account ID please? [speaker002:] David Williams [speaker001:] Thanks David. One second. Do you happen to know your username? [speaker002:] Yes it is David289 [speaker001:] Thank you. Ok David, I can't actually pull up your password, but what I can do is help you make a new one. Do you happen to remember your pin number or the answer to your security question, so I can do so? [speaker002:] Yes my Pin Number is 69332 [speaker001:] Ok, great, thanks. Your new password is g1he5tzbkml Can I help you with anything else today? [speaker002:] Thank you so much! Thats all I needed. [speaker001:] Awesome, happy to help! Have a great day! [speaker001:] Hello. How can I help you today? [speaker002:] I got an item yesterday and it turns out it was the wrong color Id like to return it Crystal Minh is the name on the account [speaker001:] Sorry to hear. Lets see if we can get that processed. May I have your name please? May I have the username, email, and account ID please? [speaker002:] crystalm558 crystalm558@email.com Xskdj329 [speaker001:] Oh I need the order ID also? Thanks [speaker002:] 7580179875 [speaker001:] What is your membership status? [speaker002:] Guest [speaker001:] When did you make this purchase? [speaker002:] it just got here today [speaker001:] When was the date of purchase? Do you still have the receipt? [speaker002:] 2020-4-7 yes and its in the packaging [speaker001:] Ok since you have the receipt I can process the return. May I have your address? [speaker002:] 7226 Brushwick Dr Newark, CA 43242 can i return it by mail? [speaker001:] Yes. I will send you a return label you can print. [speaker002:] great [speaker001:] Ok you should receive the label by email. Anything else I can help you with? [speaker002:] no that was all [speaker001:] Great have a nice day. [speaker001:] Hi! How may I help you today [speaker002:] Hi, I think the payment method I wanted to use it in correct [speaker001:] I can look into that for your you* Can I have your name? [speaker002:] my name is Crystal Minh and my order id was 6620821599 [speaker001:] Can I have your account id [speaker002:] QUYM2PRNOG [speaker001:] What is your shipping status [speaker002:] Delivered It was suppose to pay through my credit on my acocunt not paypal [speaker001:] Well good new is your order was delivered. I can not update anything on the order because your received it but I can update your account with the new payment method Would you like me to do that? [speaker002:] yes please [speaker001:] Great! I have updated it for you. Anything else I can help with today? [speaker002:] that will be all. bye! [speaker001:] Have a great day! Good bye [speaker001:] How may i help you? [speaker002:] I am trying to log into my account and seem to have forgotten my password [speaker001:] ah, i see, i can assist in recovering your password today can i have your full name to pull up your account [speaker002:] Joyce Wu [speaker001:] and i will also need your username [speaker002:] joycew85 [speaker001:] now to confirm your identity i need either your pin number [speaker002:] 699676 [speaker001:] or, the answer to your secret question which is, what is your mothers maiden name. thanks your new password is 7gczq4mqtf [speaker002:] Thank you! [speaker001:] is there anything else i can help with? [speaker002:] Nope that is all [speaker001:] have a good one! [speaker001:] Hello! How can I help you today? [speaker002:] I'm trying to use your website and it's so slow it's unusable. [speaker001:] Ok. Let me see what I can do for you. I'm going to notify the Website team so they can look into it. [speaker002:] Ok, thanks. Should I wait? [speaker001:] have you tried logging out and back in? Sometimes that fixes it. [speaker002:] Let me try that. No luck. [speaker001:] Ok. Have you tried visiting another web site to see if it's also running slow? [speaker002:] Other websites seem to work fine. [speaker001:] Can you close all of your other browsers, and open it back up again please? [speaker002:] Sure, hold on. Yes, that seems to have fixed it. Thank you! [speaker001:] Oh good! I'm so glad it worked. Is there anything else I can help you with today? [speaker002:] That's all. Have a good day. [speaker001:] Thanks! You too! [speaker001:] Hello [speaker002:] Hi, this is Acme Support. How can I help you? [speaker001:] I forgot my password. Can you help? [speaker002:] Absolutely. I will need your full name and username. [speaker001:] Sanya Afzal is my name Username is safzal57 [speaker002:] Alright, I can't give you your old password but we can set a new one. Do you know your PIN? [speaker001:] My pin is 5385 Do you need anything else [speaker002:] Your new temporary password is 78bnbwfnuaa, you can use that to login to your account and set another password that is easier to remember. Was there anything else I could help you with, or did you have any additional questions? Are you still there? [speaker001:] Hello [speaker002:] Hi, everytime I search for an item I get 0 results. I am frustrated. Can you help me solve this problem. [speaker001:] Sure I can Follow these steps Log out of your account and log back in. Then give it a try again [speaker002:] okay. I did that. It didn't work. is there another way around it [speaker001:] Try clearing out your cookies and try the search button again [speaker002:] That seemed to have worked! Thank you for your help [speaker001:] Nice one Will this be all for today? [speaker001:] hello [speaker002:] HI! How may I help you today [speaker001:] Can you tell me if these Tommy Hilfiger jeans are dark blue or black? it's hard to tell from the pictures [speaker002:] Sure! One moment please. The jeans come in a variety of different colors. from deep sea blue to sky blue. along with brown and jet black. You are most likely looking at the black ones [speaker001:] Oh I see thank you. [speaker002:] Does that answer your questions today [speaker001:] yes [speaker002:] Great! Enjoy the rest of your day [speaker001:] Hello, thank you for contacting us. How may I help you? [speaker002:] Trying to see why the website is running super slow today. [speaker001:] I'm sorry to hear that. Let's see what we can do to troubleshoot what's wrong. [speaker002:] ok [speaker001:] First could you try logging in and out to see if that helps? [speaker002:] ok one moment no still the same [speaker001:] Alright. Have you tried seeing if any other websites are running slowly? [speaker002:] yes they are running just right [speaker001:] Hmm. Okay. Try closing any background applications and extra tabs you have open. Sometimes this can affect how well the site is running. [speaker002:] ok one sec Yay that seemed to work thank you [speaker001:] Alright awesome! No problem, did oyu have anything else you needed help with today? [speaker002:] no i think that will do it [speaker001:] Thank you for shopping with AcmeBrand. Have a great day! [speaker001:] Hi! How may I help you today? [speaker002:] I wanted to check on my refund, and see if I could add an item to it [speaker001:] I would be happy to assist with that. Can I have your name? [speaker002:] Crystal Minh [speaker001:] Can I have your username, email address and order id? [speaker002:] Username: cm985184 Email Address: cm985184@email.com Order ID: 4738686789 [speaker001:] What is the new item you want to return? [speaker002:] A calvin klein tshirt [speaker001:] How much was the shirt and what was the amount of the original refund [speaker002:] the shirt is 74 and the original refund was 100 great, thanks [speaker001:] Thank you! I have updated your refund. Anything else I can assist with today? [speaker002:] nope, that's it [speaker001:] Thank you for contacting us. Have a great day [speaker001:] Hello, what can I do to help you today? [speaker002:] I need to change the phone number on my account because one of the numbers is wrong. [speaker001:] No worries, can I have your full name? [speaker002:] Joseph Banter [speaker001:] And the number on file? [speaker002:] 308-373-6661 [speaker001:] And can I have your username, password and email? [speaker002:] jbanter8 RtAukggz jbanter@email.com [speaker001:] Email didn't seem to work, so can I have your PIN instead? [speaker002:] oh sorry, typed it wrong. should be jbanter8@email.com [speaker001:] Okay all good What's the new phone number? [speaker002:] 308-373-6662 [speaker001:] And everything is updated in our system Is there anything else I can do for you at the moment? [speaker002:] No, that's all. Thanks. [speaker001:] Well then have a nice day! [speaker001:] Thank you for contacting AcmeBrands today, how can I help you? [speaker002:] Hi, I want to upgrade my shipping method for my last order to overnight. [speaker001:] I can look into upgrading to overnight shipping for you. Can you provide me with your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] OK, great. I will also need your account ID and order ID to look up the order. [speaker002:] NW3UZWRZUQ 2137293887 [speaker001:] Can you confirm which of those is the account ID and which is the order ID please? [speaker002:] NW3UZWRZUQ is the account id 2137293887 is the order id [speaker001:] I am not able to pull up either of those in our system, can you double check to confirm they are correct? [speaker002:] it is correct Account ID: NW3UZWRZUQ Order ID: 2137293887 [speaker001:] Thank you. Can you confirm the current shipping status for your order? [speaker002:] 0832 Brushwick Dr La Fayette, WA 89 [speaker001:] That looks like the address do you have the status of the shipment? [speaker002:] in transit [speaker001:] Unfortunately, at this point it is too late to upgrade your shipping, however it is likely the order will arrive by tomorrow anyway. Is there anything else I can assist you with today? [speaker001:] Hi! How can I help you today? [speaker002:] Hello. I was charged for something and I never placed an order. [speaker001:] Okay, I can look into that for you. [speaker002:] Thank you What information do you need? [speaker001:] Let's start with your full name and customer ID. [speaker002:] Norman Bouchard Customer ID as in username? [speaker001:] Account ID if you have it [speaker002:] I don't see anything named Account ID on my display. Just username as normanb1 [speaker001:] Okay, I can look for it that way as well. Can I get your email address? [speaker002:] normanb1@email.com [speaker001:] And your order ID as well. [speaker002:] 0519722625 [speaker001:] Perfect. What is your membership level? [speaker002:] Gold [speaker001:] Because you are a gold member and we value you as a customer, I will issue you a credit. [speaker002:] Okay. [speaker001:] One moment on that [speaker002:] Thank you [speaker001:] I just issued you a credit to your account. Is there anything else that I can help you with today? [speaker002:] Not today. Thanks for your help! [speaker001:] Thanks for shopping with us! Have a great day. [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hi I wanted to ask a question about a shirt [speaker001:] Sure, what is your question? [speaker002:] It seems that everytime I try to order it, it is out of stock. Can you help me check if you have it? [speaker001:] Are you looking for a specific size? [speaker002:] yes medium [speaker001:] Let me take a look for you. [speaker002:] I've been trying for awhile to find it but you never seem to have it in stock [speaker001:] From what I see, if the medium sized shirts are listed as empty on the website then we are currently out of stock. They are generally restocked on the second week of the month, so that would be the best time to check back to see if your desired size [speaker002:] oh I didn't know that so I missed it this month? [speaker001:] Looks that way. [speaker002:] oh no... [speaker001:] I do apologize. Is there anything else I can help you with today? [speaker002:] no that was it [speaker001:] Thank you, have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] I am having a problem with two factor due to that i lost my phone [speaker001:] Ok give me one second and I can help you with that. To reset two factor authentication I will be sending a special code to your email address Can I have your full name and account ID please [speaker002:] sure Joseph Banter [speaker001:] Thank you Joseph! Can I have your email address please [speaker002:] funkopop@gmail.com [speaker001:] You should be receiving an email with how to reset it. I'm also giving you a link for security tips. Is there anything else I can help you with today? [speaker002:] That would be it, thank you very much. Your help is appreciated [speaker001:] You're welcome! I hope you have a great day. [speaker001:] Hello, what can I do for you? [speaker002:] HI! quick question. I signed up for the subscription service and I want to know if the payment is due.. [speaker001:] Okay sure, can I have your name? [speaker002:] David Williams [speaker001:] Thanks and your account ID and order ID [speaker002:] Account ID: AWCVIQVKIB Order ID: 9698444946 [speaker001:] You owe 14 tomorrow [speaker002:] oh.. can I pay today? [speaker001:] Of course I can send you a link to your accoutn and you can pay from there [speaker002:] Ok. Thank you [speaker001:] Is there anything else I can help you with? [speaker002:] I am good Thanks [speaker001:] Have a good day [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] When does the annual sale end? [speaker001:] One moment. let my try to find that information for you. Our anual sale usually starts during the last week of january and continues for about a week. This year it ended on the 31st of January If you missed it this time I would suggest subscribing to our newsletter so you'll be notified the next time it comes around. [speaker002:] thanks [speaker001:] You'll also revieve information about all our other sales! Was there anything else I could help you with today? [speaker002:] no [speaker001:] Thank you for shopping with us. have a great day! [speaker001:] Hello, thank you for contacting Acmebrands how may I help you? [speaker002:] Hiya I've been having an issue with items that I want to order [speaker001:] I am sorry to hear that, I am happy to assist. What is your issues? [speaker002:] The website says they're out of stock and will be in stock again in 1-2 weeks After 1-2 weeks They're still out of stock [speaker001:] Let me look into this for you. Is this about one item in particular? [speaker002:] It's a Guess shirt I've been trying to buy it for 2 months now My main issue is that I keep getting emails from your website saying "Good News! The item you wanted is back in stock!" but it's not in stock [speaker001:] Lets look into this, I am really sorry to hear that. May I have your full name or account number? [speaker002:] My name is David Williams [speaker001:] Thanks David, and to reconfirm this is for a Guess shirt correct? [speaker002:] Yes, that's right But if this happens for me, I'm sure it happens to other customers and products they want to [speaker001:] I do apologize for this, I am going to write up a report and let our purchasing dept know about this so they can do a better job. [speaker002:] Okay tell your marketing team too I hate getting my hopes up [speaker001:] Yes they have been notified. I am able to back-order the item for you so once it is avail it will ship immediately. Will this help you? [speaker002:] Yes, that sounds fine to me [speaker001:] And may we use the credit card on file? [speaker002:] Yes [speaker001:] I have back-ordered that item for you. Again, I sincerely apologize. Is there anything else I can help you with? [speaker002:] No, that's it [speaker001:] Thank you for contacting us, have a great day. [speaker001:] Hello. How can I help you today? [speaker002:] I got a promo code in my email and it isn't working! I want a discount. I only got the code 9 days ago. What is wrong with your website? [speaker001:] Sorry to hear you are disappointed. May I have your name please. Ill take a look into this. [speaker002:] My name is Joyce Wu. [speaker001:] Typically our promo codes are only good for 7 days. [speaker002:] Could you please honor it for me this time? [speaker001:] Let me check the system here and see if there is an error. Im glad you decided to contact us Joyce. Looks like there is an error and that code should still be good. Let me generate a new code for you. [speaker002:] Oh that's great news! Thank you very much! [speaker001:] Sorry about that. Try this new code. A72LE It should be the same value as the previous one. Anything else I can help you with? [speaker002:] That one worked perfectly! No, that's it. Thank you so much! [speaker001:] Great. Have a nice day. [speaker001:] hi there, how can I help you? [speaker002:] If I order something today do you offer overnight shipping [speaker001:] let me check [speaker002:] If so what is the cost for overnight shipping please [speaker001:] Within the continental US, the rate is $39.99 for items that are under 5 pounds $54.99 for 10 pounds or less $69.99 for all others [speaker002:] okay that's what I need to know now I can go have my favorite meal supper [speaker001:] Alaska & Hawaii are $10 more [speaker002:] Is supper your favorite as well [speaker001:] that sounds good [speaker002:] yes thanks [speaker001:] I am a breakfast person well make that brunch! [speaker002:] ok my husband is too ok dear take care thanks again [speaker001:] hope that means you get both! thanks & have agood day [speaker001:] Hello I'm signed-up for your premium service but will need some extra time to pay [speaker002:] Hello. I understand you are looking to get an extension on payment for your premium service? Can I have your full name and account name? [speaker001:] Yes is this possible? My name is Crystal Minh account number 7DC3ZISHY5 An additional 2 weeks for my next check to clear should suffice [speaker002:] Thank you Crystal. Give me a moment while I pull up your account. Do you know your membership level? [speaker001:] One moment let me look It says I'm a guest [speaker002:] I do see that you have payment due today. Further action will depend on your account level. [speaker001:] I see what is possible for me at the guest level Or what would getting to a higher level entail [speaker002:] Our levels are Gold, Silver, and Bronze. Do you see that on your subscription? [speaker001:] I didn't know about this Can I postpone payment for at least a week while maintaining my membership or not [speaker002:] Do you have your username Crystal? [speaker001:] I don't have that available right now no I have my phone number and account number and address [speaker002:] I just confirmed your guest subscription Crystal. Unfortunately we are unable to provide an extension to all guest accounts. Full payment of $49 is do today. I apologize Crystal. The payment will be due by tomorrow. [speaker001:] Ok I may need to cease services then as I'm unable to pay for a week may I speak to a manager Or is there anything we can do right now to get me a subscription level such that an extension would be possible [speaker002:] Let me look into this for your Crystal. We would hate to lose you as a customer. [speaker001:] Hey there Anyone there? [speaker002:] Hi I want to add something to my cart but it won't let me [speaker001:] Alright let me try to help Whats your name and account number? [speaker002:] Name: Chloe Zhang Account number: 123456543 [speaker001:] Thanks Chloe. The first solution is to try refreshing the web page [speaker002:] Anything else? That's not working [speaker001:] The next option is to try logging out and then back in. See if that helps you out. [speaker002:] That worked. Thanks [speaker001:] No problem. Anything else I could assist with? [speaker001:] hi [speaker002:] Hi! thank you for contact us today. How may I help you [speaker001:] i just wanted to ask why things are never in stock on your site it honestly seems like nothing i want is ever available: [ [speaker002:] I am so sorry that this has happen to you. Are you getting an error message when you try and search the site Or does it just say it is out of stock [speaker001:] no, it just says out of stock [speaker002:] what item are you looking at? [speaker001:] Product: Jeans Brand: Michael Kors Amount: $64 [speaker002:] Thank you! Let me look into it for you [speaker001:] ok [speaker002:] Thank you for your patience. Our items are restocked online the second week of every month. You can check back then [speaker001:] ahh i see alrighty, thanks [speaker002:] You're Welcome! Is there anything else I can help with [speaker001:] that was it [speaker002:] Great! Enjoy the rest of your day [speaker001:] Hello! I'd like to check the status of my account. I recently bought Guess boots from you and want to find out if your subscription service includes free shipping from out of the country. Could you help me with this? [speaker002:] I can definitely help you with that. Can I have your name and account ID to start please? [speaker001:] Yes, my name is Norman Bouchard and my ID is A345TDMHP3DQ3G. [speaker002:] Im not finding you in the system Norman. Do you have your account ID with us correct? [speaker001:] I'm certain that's correct. I'm looking at my invoice for the order right now. Can I provide any other info to help you verify me? [speaker002:] Yes one moment please. What is your email address Norman? [speaker001:] It's ngm3433@gmail.com [speaker002:] And do you have an order number? [speaker001:] Yes, it's 53243. Are you able to find me in your system? [speaker002:] One second. Our system is having issues. I am unable to verify at you at the moment. Checking if its an issue on our end. Can you verify the user id? [speaker001:] Sure, it's A345TDMHP3DQ3G. Even if you can't find me in your system, I have a pretty basic question that hopefully can be answered without looking me up. [speaker002:] Sure. what is your subscription status? [speaker001:] Essentially I know that Acme provides free shipping on some brands during promotional periods I'm a guest. I bought boots from Guess that were shipped from Italy. Does that free shipping promotion apply even though these were shipped internationally? [speaker002:] It does apply since it is being sold through us. [speaker001:] Perfect. Thank you so much for your help. Much appreciated. Have a great day! [speaker002:] You welcome and sorry for the delay. [speaker001:] Hello, thank you for contacting us today, how can I help you? [speaker002:] Hello, I was wondering what is the price of stitching my name to one of your items? [speaker001:] I think I should be able to help with that. Before we get started can I have your first and last name to pull up your account? [speaker002:] My name is Alessandro Phoenix [speaker001:] Thanks so much. And you want to potential get your name stitched to an Item correct? [speaker002:] yes [speaker001:] So stitching costs vary based on how much text is being added. Since its your name it would be 17 characters. let me do the math quickly 17 characters should make it come out to be $4.70 30c per character for the first 15 characters, then 20c for characters after that up to another 15. Then 10c for every character after that. Did you have any other questions for me today Alessandro? Hello? Are you still there? Well I hope I was able to be of assistance, thank you for shopping with us. Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] I would like to buy some items, but I would like to know the benefits of premium membership. [speaker001:] Sure. Let me help you with that. [speaker002:] Does it cost money to have a premium membership? How much money does a premium membership cost? [speaker001:] Membership cannot be bought directly. Rather, they are earned through repeated purchases over a period of time. Bronze membership is given to any customers who have made over $500 worth of purchases in the last year. Silver membership is given for $1 $1000 worth of purchases in the past year. Finally, Gold members are from $2000 of purchases and a short questionnaire. I'm sorry the answer was cut off. Silver membership is for $1000 worth of purchases. [speaker002:] Do those products have to be purchased within a year? [speaker001:] Yes, the purchases are for within the last year. [speaker002:] So, what kind of benefits do I get with the gold membership? [speaker001:] . Bronze members save on shipping fees and promo codes. Silver members get all the previous perks, can have agents make purchases on their behalf and can cancel orders at any time. Gold members get unlimited refunds and will always be given the benef benefit of the doubt in transactions. [speaker002:] Wow. I am going to start shopping for shoes today. I have 50 pairs, and I need at least a dozen more. Thanks for your help. [speaker001:] No problem! Is there anything else? [speaker002:] No, that is all. Thank you. [speaker001:] You're welcome! Thank you for being a customer and have a great day! [speaker001:] Hi ho can I help you [speaker002:] Hi I have a question regarding my account I saw this shirt I really want but even though I added it to my cart I still don't see it I must have added it like 10 times and it still doesnt'show up [speaker001:] Ok let me see about that. Ok can you try logging out and back in again [speaker002:] I did that and it didn't work is there something going on with your system? [speaker001:] No problems I'm aware of. Ok look at the bottom left hand side of the product page doe it indicate out of stock? [speaker002:] ok let me get back to that page oh no! it's out of stock: [ [speaker001:] Ok that's the problem right there Sorry about the inconvenience [speaker002:] I guess I was too slow [speaker001:] Anything else I can help you with today? [speaker002:] no that was it unless you can get more in stock lok lol [speaker001:] Sorry no. Have a nice day [speaker001:] Hello How can I help you? [speaker002:] Hi The promo code I got from you guys says it's invalid? What's up with that? [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Crystal Minh is my name. [speaker001:] Okay, could you tell me when the promo code was issued? [speaker002:] 8 days ago. [speaker001:] Let me check the system. Could you tell me your membership level? [speaker002:] Gold. [speaker001:] Let me get you a new promo code. Your new promo code is ILAGU [speaker002:] Thanks so much! [speaker001:] Is there anything else I can help you with? [speaker002:] No that's all. [speaker001:] I hope you have a nice day. Goodbye [speaker001:] I wanted to know what the status of my subscription My name is Norman Bouchard This is my Account ID: YTTPS0VGUT [speaker002:] Okay, let's take a look. Do you have the order ID for your subscription? [speaker001:] I want to know when the annual fee is due and what's the amount Order ID: 8873864352 [speaker002:] Your subscription is still active, and you will have $14 due in three days. [speaker001:] Ok thank you so much for your help [speaker002:] I will send you a link so you can look this up in the future. [speaker001:] ok [speaker002:] Your username is nbouchard1 is there anything else you need? [speaker001:] Hello, how can i help you? [speaker002:] Hello! I received my boots but it is in the wrong color it should be black and not brown can I return it? [speaker001:] Let's take a look. Can I get your full name please? [speaker002:] Sanya Afzal [speaker001:] alright, next I need your user ID, the email tied to the account, and the order number for the boots you want to return. [speaker002:] Username: sanyaa55 sanyaa55@email.com Order ID: 7540457135 [speaker001:] and what membership level are you? [speaker002:] It is gold [speaker001:] Great. We will certainly set up a return for you. To get the return label ready, I need your full address please. [speaker002:] 7626 Lincoln Ave Brighton, TX 17278 [speaker001:] How would you like to return the item? We can do it via mail, drop box, or store return. [speaker002:] I can drop it at the store [speaker001:] Alright, just print out the label I just sent to your email and drop it off at the store. We will take it from there. Is there anything else I can help you with? [speaker002:] ok great thats all tha you thank you [speaker001:] No problem, have a good rest of your day. [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hi! My name is Joseph Banter and I need to view my account. Unfortunately I lost my phone so I can't do the autentication Can you help me please? [speaker001:] That happens a lot, we've got the reset process down. May I have your email address so I can send you the reset code? [speaker002:] my email is josep2452email.com Yes, please make the password easier [speaker001:] I'll send you the reset code to the email address above and am also sending you a link about security best practices so you can be sure you are up to date. Is there anything else I can help you with? [speaker002:] Thank you [speaker001:] You're welcome! [speaker002:] Appreciate your help Have a great night. [speaker001:] No problem, have a wonderful day. [speaker001:] Hello! How may I help you? [speaker002:] Good, have a question. What happens when you are late on a subscription payment? [speaker001:] I can help you with that! [speaker002:] I am thinking of buying a few things [speaker001:] If you are late on a payment it's $2 per day past the payment date. If you are a gold or silver member you are allotted a 5 day grace period. What level are you? [speaker002:] gold So that doesn't affect my purchasing power? [speaker001:] Not if you pay within the 5 day grace period. [speaker002:] beyond that it is just a late fee but I can still purchase? [speaker001:] Yes. [speaker002:] Cool. Thanks [speaker001:] Is there anything else you need help with? [speaker002:] That will be it, thanks [speaker001:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I am trying to check on my shipping status. I never received my boots. [speaker001:] That is not optimal, let's see what we can do about this. May I have your full name or Account ID? [speaker002:] Albert Sanders [speaker001:] May I have your account ID and Order ID [speaker002:] My order ID is 3752400475 [speaker001:] Well, lets try some more identifiers. How about your Username and Email Address. [speaker002:] as762339@email.com as762339 [speaker001:] How long have you been waiting for these boots? [speaker002:] 5 days. I'm getting anxious [speaker001:] I see, well currently if you have been waiting for less than a week [7 real days] in our system the package is mismarked as delivered. It will usually arrive within a couple days. If after 7 days it still has not gotten to you, please don't hesitate to recontact us. [speaker002:] Ook thankd [speaker001:] Apologies for your anxiousness!'Is there anything else I can help you with today? [speaker002:] Nope I think that's all [speaker001:] Thank you and I hope you have a wonderful rest of your day! [speaker001:] Hello, how can I help you? [speaker002:] Hi. Can you help me with an order I placed? [speaker001:] Sure, can I please have your name, account number and order ID? [speaker002:] My name is David Williams. I actually just wanted to get info on the status of my account. [speaker001:] Okay, Mr. Williams. Can I please have your account number? [speaker002:] I don't have that handy at the moment. Can you just tell me what my shipping options are as a Gold member? Did you find any info for me? [speaker001:] One moment, please I locating the information now. [speaker002:] Great. Thanks. [speaker001:] I do see you get unlimited refunds at the gold level. [speaker002:] Can you tell me if I get free shipping on international orders? [speaker001:] You qualify for discounted shipping. [speaker002:] Ok, so t's discountd on international orders but not free? Thanks for the help. Bye. [speaker001:] Sorry, I'm still researching the policy for you. [speaker001:] Hi. How can I help you? [speaker002:] Hi, I would like to refund the guess shirt I just bought because I have changed my mind. [speaker001:] Ok Can you tell me your name, your username, your email address, and the order ID for the shirt? [speaker002:] Name: Joyce Wu Username: jw206841 Email Address: jw206841@email.com Order ID: 1492917185 [speaker001:] How would you like it refunded? You can get a gift card, value added to your account, a check, or sent to the credit card on file. [speaker002:] credit card on file would be great [speaker001:] Ok, what is your account ID? [speaker002:] Account ID: GJUFGXQIG6 [speaker001:] And how much is the price of the shirt? [speaker002:] $54 [speaker001:] Ok, the shirt has been refunded to the credit card on file with your account [speaker002:] Thank you [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] that is all for today. thanks for your help [speaker001:] Ok, I'll end this chat now [speaker001:] good afternoon, how can I help you? [speaker002:] hey just checking in to pay my subscription balance as I don't want to lose the perks before buying some more stuff [speaker001:] sure, one moment please could you give me your full name or account ID [speaker002:] Sanya afzal YH37V3YJRA [speaker001:] additional to this would give me the order ID [speaker002:] ok 8378034828 [speaker001:] everything in order, do you know how much you have to pay? [speaker002:] well it's 99 for the annual membership right [speaker001:] yes [speaker002:] we can do that [speaker001:] We will use the credit card associated with your account so you know [speaker002:] you can use the visa I have saved ok thanks [speaker001:] all set Miss Sanya [speaker002:] thanks take care now [speaker001:] a pleasure to help you [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] hi! I was trying to access my account to check the status of my order. However, I have lost my phone that I use for two-factor authentication [speaker001:] Sure, I can help reset that for you. Can I have your full name or account ID please? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal, can I also have your email address so I can have a reset code sent to you? [speaker002:] crystalm041@email.com Thank you [speaker001:] You should receive a reset code in the next few minutes. I am also going to have a link sent to our security best practices to make sure your account is always as safe as possible. Is there anything else I can help you with today? [speaker002:] Thank you. Appreciate your help [speaker001:] Thank you, have a great day! [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Hi I noticed that I have been charged for an order I never placed It is a Guess jeans for $54 [speaker001:] Oh well that's not good. Let's see if we can figure out what happened. [speaker002:] Thanks [speaker001:] First could you provide me with your first and last name so I can pull up your account? [speaker002:] Chloe Zhang [speaker001:] Thank you Chloe. To validate the purchase I'll also need your Username, Email Address and Order ID. Could I have those as well? [speaker002:] cz212707@email.com Username: cz212707 Order ID: 1138706083 [speaker001:] Alright. I was able to find it. now lets see what happened. Let me check with our system one moment. Alright, This looks like an error on our part. I'm going to go ahead and credit your for the mistake and I'm sorry for any problems this may have caused. [speaker002:] Thank you [speaker001:] You're all set Chloe. Was there anything else I could help you with? [speaker002:] Appreciate it Thats all. Thank you [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] How can I help you? [speaker002:] I might have an issue with my subscription. [speaker001:] I'm sorry to hear. What kind of issue? [speaker002:] Is my subscription active? [speaker001:] Can I please have your name and account number? [speaker002:] Sanya Afzal WFHVCSTDZX [speaker001:] Thanks Ms. Afzal. Do you have your order number? [speaker002:] 5436755900 [speaker001:] Ms. Afzal, your payment of $55 was due yesterday. [speaker002:] Uh oh. M last payment didn't go through? [speaker001:] Here is a link for you to easily check on your account. [speaker002:] Did my last payment get posted? Do I have to make a new payment? [speaker001:] You will need your username sazfal1 to access. No, your payment didn't post. [speaker002:] Let me just pay it now. [speaker001:] Yes, if you would like to renew $55 is due. Can I take that payment for you? [speaker002:] yes [speaker001:] Would you like me to use the credit card on file? [speaker002:] yes [speaker001:] I've renewed your subscription. Is there anything else? [speaker001:] Hi I would like to make a return. I seem to have gotten the wrong size. [speaker002:] Okay, I can help you with that. May I have your full name, please? [speaker001:] Norman Bouchard [speaker002:] Okay, Mr. Bouchard, may I have your Username, email address, and order ID? [speaker001:] Sure my username is nb837079 Give me a minute to get that order ID 1973693016 Oh yes and my email address is nb837079@email.com [speaker002:] Thank you. Are you a Gold, Silver, or Bronze member? [speaker001:] bronze [speaker002:] May I have the purchase date? [speaker001:] It was October 17, 2019 [speaker002:] Do you have a receipt for the order? [speaker001:] Yes I do [speaker002:] Wonderful. May I have your full address? [speaker001:] 7635 Primrose Ave La Fayette, TX 94654 [speaker002:] How would you like to process your return: by mail, in-store, or drop off center? [speaker001:] By mail please [speaker002:] I will send you an email with the return shipping label so that you can print it and use it for the return. [speaker001:] OKay great [speaker002:] May I help you with anything else? [speaker001:] That's it, thanks [speaker002:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi there. Whats my order status? There is a weird fee here [speaker001:] May I have your full name and account ID? [speaker002:] Joseph Banter LQ6IBYDCD4 [speaker001:] Are you needing to check on your order status or are you trying figure out where a mystery fee came from? [speaker002:] Well there seems to be a mystery fee attacked to my last order attached sorry [speaker001:] That's alright. If you will give me your order ID, I will look into the issue. [speaker002:] 4700756105 [speaker001:] Alright, let me check the system to see if there was an error. It seems there was a system error on our end. I would be happy to remove the fee for you. How much were you overcharged? [speaker002:] 79.99 Thank you for all your help [speaker001:] My pleasure. Will that be all? [speaker002:] Yes thats it thanks [speaker001:] Have a great day! [speaker001:] Thanks for contacting Acme. How may I help? [speaker002:] Hello, I would like to check the status of my account as I read an email saying my subscription was removed but I do not want it removed [speaker001:] Okay, I can definitely check that out for you, and we can probably clear this up right away May I just gather some information from you first, to verify the account details? [speaker002:] Sure [speaker001:] May I ask your full name, or your account ID? [speaker002:] Crystal Minh [speaker001:] Thanks, Ms. Minh. and it looks like that email was legitimate, a service was indeed removed from your account. Very sorry about that, but since it was a problem on our end, I can reinstate that for you right away [speaker002:] That would be great thank you [speaker001:] Okay, that should be straightened out now. If you check on your account page, you should see that everything is now active and up to date. [speaker002:] Thanks so much [speaker001:] Again, sorry about that mix-up. But is there anything else I can help with while we're here? [speaker002:] That is all I needed [speaker001:] Excellent, have a great day, Ms. Minh [speaker001:] Hello! How may I help you? [speaker002:] I'm trying to make a purchase and my credit card keeps getting rejected. [speaker001:] Oh no. I am sorry to hear that. Will you enter the credit card again to see if it'll work please? [speaker002:] Ok I have done so That didn't work [speaker001:] Still rejecting? [speaker002:] Yep, still invalid [speaker001:] Okay. Another option is to log out and back in. [speaker002:] Ok, I'm trying that now Still the same result [speaker001:] Oh no! Will you please check the expiration date to make sure the card is still current? [speaker002:] Oh my gosh, I'm sorry! My fault, it does appear to be expired! [speaker001:] Oh no! I'm so sorry. Hopefully you can renew it soon and shop! [speaker002:] I will have to look into requesting a new card. So sorry, thanks for your help. [speaker001:] Is there anything else I can do for you? [speaker002:] No, thank you [speaker001:] Have a great day! [speaker001:] Hello I would like to know if my refund has been completed yet. [speaker002:] Of course, happy to help. Can I have your full name or account ID? [speaker001:] Crystal Minh [speaker002:] Thank you! In order to validate your purchase I need your username, email address, and Order ID please. [speaker001:] cminh104 cminh104@email.com 2663744782 [speaker002:] Thank you, I have validated your purchase. It looks like your refund status is in progress and that you initiated this through chat. [speaker001:] thanks for the update [speaker002:] No problem, is there anything else I can help you with? [speaker001:] No thanks [speaker002:] Have a great day! [speaker001:] Hello. What can I do for you today? [speaker002:] Hi. I wanted to check the shipping status of my order. I ordered it nine days ago, and haven't received it. [speaker001:] Let me look that up for you. Can you give me your name? [speaker002:] Albert Sanders [speaker001:] Thank you. Can I also get your account and order id's [speaker002:] Account ID: QU3BG257ZT Order ID: 3419928139 [speaker001:] I will also need your user name and e-mail? [speaker002:] Username: albertsanders766 albertsanders766@email.com [speaker001:] Sorry for the delay. It looks as though there was an error on our end and you item hasn't shipped yet. I will go ahead and make sure the item ships ASAP, and any applicable shipping fees will be waived. [speaker002:] Okay Wonderful, thank you! [speaker001:] Again, I am sorry for the delay. Was there anything else you wanted me to check for you? [speaker002:] That is all, thank you! [speaker001:] You're welcome. Have a good day. [speaker001:] Hi. How can I help you? [speaker002:] My searches are messed up. I search for shoes and it brings up shirts. help are you there? [speaker001:] Ok, try logging out and then logging back in and see if that helps [speaker002:] okay hang on nope didn't work [speaker001:] Ok, can you try clearing out your cookies? [speaker002:] okay hang on es, that worked, thank you! [speaker001:] Great! Is there anything else I can do for you today? [speaker002:] no I'm good. Bye [speaker001:] Ok, have a nice day [speaker001:] Hi! Thank you for contacting AcmeCorp today. How may I help you? [speaker002:] I am trying to find the status of my order but i firgot my username [speaker001:] That is not a problem. I can assist with that Can I have your full name? [speaker002:] Joseph Banter [speaker001:] Can I have your zip code and phone number [speaker002:] 939-4139 83764 [speaker001:] Thank you, I was able to verify your account. Your username is jbanter1 [speaker002:] Oh perfect, thank you [speaker001:] You're Welcome. Anything else I can assist with today? [speaker002:] Nope thats it [speaker001:] Great! Enjoy the rest of your day [speaker001:] Hello, how can I help you today? [speaker002:] Hi! My phone number is inorrect and i need to change it. Can you help me? [speaker001:] Happy to help, may I have your full name please? [speaker002:] oseph Banter sorry Joseph Banter [speaker001:] thank you. Can you provide your current incorrect phone number? [speaker002:] 058-8900 [speaker001:] thank you. Can you provide your zip code and PIN number too so that I can verify your identity? Hello, are you there? [speaker002:] sorry 94689 i dont knwo my pin can i vie you soething else? Email Address: josephbanter331@email.com Username: josephbanter331 [speaker001:] great, your identity has been verified. What is the new phone number you want to update? Hello, are you there? [speaker002:] 058-8902 [speaker001:] Okay, everything has been updated. Is there anything else that I can help you with? [speaker002:] nope thanks have a good day [speaker001:] Have a nice day! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi there! I'm thinking about making a purchase today, but I'd like to know a little bit more about the product first, if possible. [speaker001:] I'll be glad to help you! Which product are you interested in? [speaker002:] They're a pair of Michael Kors boots, priced at $69. The black ones with a gold zipper and a tweed back panel. [speaker001:] Sure thing! What can I help you with regarding the boots? [speaker002:] Awesome, thank you so much for assisting me! I'm an artist, and I work in a studio that frequently gets messy. If I was to get paint on these shoes, could you tell me how to remove the stain so they aren't ruined? [speaker001:] Absolutely! To take care of any paint stains on your boots, the first thing to do would be to brush off the excess paint. Once it has dried, use a coarse brush [even a toothbrush would work] to flake off the excess dried paint. Then apply a watersoa If the stain is really persistent, you can then try a detergent solutionsoap solution before trying the degergent. [speaker002:] You're my hero! I'm writing all this down ASAP. I think I will purchase these boots, knowing that a paint spill doesn't mean the end of them. [speaker001:] Thank you so much, you're very kind. Is there anything more I may assist you with today? [speaker002:] I think that's all I need this time. Thank you so much for all your help:] [speaker001:] Thank you so much for contacting AcmeBrands customer service. Take care! [speaker001:] Hi, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hello... I bought a pair of boots yesterday but today... the boots are having a 50% discount.. Is there anything you can do to fix the price for me? [speaker001:] I'm sorry about that, can I have your full name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] OK, and sounds like the price complaint is due to a different price yesterday is that correct? Want to make sure that sale isn't happening at a competitor of ours. [speaker002:] Yes. no, the sale is in your website it is the spring sale [speaker001:] Can I have your account ID and order ID? [speaker002:] Account ID: UF7ZLBZL8A Order ID: 9017621582 [speaker001:] Thank you again Rodriguez. Our prices do change frequently based on a complex internal pricing algorithm. Unfortunately we aren't able to adjust our prices or price match at this time. The timing of the sale is unfortunate, but as I mentioned, I am unable to make any price adjustments. [speaker002:] Ah... so there's nothing you can do? [speaker001:] I can offer you a promo code for use on a future order. [speaker002:] Ok. that's good [speaker001:] C1OAG Here is a code you can use next time. [speaker002:] Thank you for your help [speaker001:] Is there anything else I can help with? [speaker002:] That's a;; Have a great day [speaker001:] Great, thank you and have a good day! [speaker001:] Hello [speaker002:] Hello, how may I assist you? [speaker001:] I would like to buy something but I can't because my cart is not updating when i try to add an item to it [speaker002:] I understand. Can you try logging out and back in again? [speaker001:] sure let me try that [speaker002:] Did that work? [speaker001:] it did thank you [speaker002:] Great! Can I help with anything else? [speaker001:] nothing else [speaker002:] Awesome. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] hI. I just bought an item and changed my mind. I would like to get a refund please. [speaker001:] Okay, could I get your full name please? [speaker002:] Joyce Wu [speaker001:] Thanks, could I also have your username, email, and order ID please? [speaker002:] jw023393 jw023393@email.com 8797444315 [speaker001:] Would you like your refund through gift card, check, credit card, or as balance to your account? [speaker002:] I would like to have it put back on my card. [speaker001:] Okay, do you have your account ID available? [speaker002:] IUBOL88MR2 [speaker001:] Thank you, and finally, do you know the amount to be refunded? [speaker002:] $84 [speaker001:] Your refund has been issued. Is there anything else I can help you with? [speaker002:] No, thank you [speaker001:] Have a good day! [speaker001:] Hello, how may I help you today? [speaker002:] Yes i want to know how long does the premium memebership last once you get it? Because im thinking about buying somthing [speaker001:] It lasts until December 31st of the current year and then resets [speaker002:] Okay so once it get it i will have it forever [speaker001:] No, it will last until December 31st. So if you got the membership now it will last about 9 months. [speaker002:] Oh okay. i got you. Thank you for your help [speaker001:] No problem, anything else I can do for you? [speaker002:] no that will be all [speaker001:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] hi i would like to check the status of an order i think my payment might have bben wrong [speaker001:] Sure, I can help check that for you. Can I have your full name and account ID please? [speaker002:] my name is albert sanders and my ID is 2UN7FUKM3V [speaker001:] Thank you Albert, can I also have your order ID? [speaker002:] 8347130714 [speaker001:] And do you have the shipping status of that order? [speaker002:] it says out for delivery [speaker001:] OK Albert, at this point in the order process I won't be able to change your payment method for this order. I can still update your payment method for future orders though if you would still like? [speaker002:] that is ok i will just change it next time i order [speaker001:] OK, is there anything else I can help with today? [speaker002:] that is all i needed, thank you [speaker001:] Thank you, have a great day! [speaker001:] Welcome How may I help you today? [speaker002:] I have a question about my premium subscription service [speaker001:] please go on. What is the question? [speaker002:] I need to know if the service includes international shipping [speaker001:] Premium subscription benefits include international shipping. So go ahead, place orders on the products of your choice [speaker002:] That's great. Thank you. [speaker001:] Would this be all for today? [speaker002:] Yes, that's all [speaker001:] Have a nice day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I am frustrated. I am trying to buy something but I keep getting 0 results found. [speaker001:] Ok. Let me look into that. Please try logging out then back in. Let me know if that works. Did that work? [speaker002:] Okay I will check [speaker001:] OK [speaker002:] No that did not work. [speaker001:] Please try clearing the cookies and let me know if that works. [speaker002:] Okay I will try. [speaker001:] ok [speaker002:] Yes that worked [speaker001:] Great! Anything else? [speaker001:] Hi! I was hoping to check up my order status online But I have lost the phone I use for two-factor authentication?? [speaker002:] Im so sorry. I didnt see your message. I can definitely help you out. [speaker001:] No worries Thank yo you [speaker002:] May I have your name please? [speaker001:] Alessandro Phoenix [speaker002:] And do you have your email address that is on the account? [speaker001:] No. Am sorry will my phone number work? [speaker002:] Do you have your PIN? [speaker001:] Security Answer: Alexander [speaker002:] Alright. I just sent a link to the email we have on file. There will be a link to set the 2FA back up. [speaker001:] Thank you [speaker002:] Anything else I can help you with? [speaker001:] That is all. Thank you [speaker002:] And sorry about the wait again. [speaker001:] Hi how can I help you [speaker002:] Hello. I was wondering if you could tell me the status of my refund. [speaker001:] of course can I get your user name order number and email [speaker002:] username is aphoenix082, order number is 9133103989 and email is aphoenix082@email.com [speaker001:] It doesn't look like your refund has gone through. Please allow me to complete that for you now. I need a reason for the refund, the amount and the method [speaker002:] Oh, thank you. Glad I asked. [speaker001:] Method choices are gift card, store credit, check or charge to your card [speaker002:] I didn't like the shirt. the amount was $54 and I paid by credit card you can add it back to my credit card please how long does the refund usually take? [speaker001:] It was done just now [speaker002:] for me to receive it I mean [speaker001:] The refund has been processed on our end right now, there may be a delay in posting to your account which could vary depending on your bank's policies [speaker002:] ok, thank you so much for your help. [speaker001:] Is there anything else I can help you with [speaker002:] No, that was all. Thank you! [speaker001:] Have a nice day [speaker001:] hi [speaker002:] Hi! How may I help you today? [speaker001:] I would like to check the status of my subscription [speaker002:] Sure! I can help with that Can I have your name, account id and order id [speaker001:] Crystal Minh [speaker002:] thank you and your account id and order id [speaker001:] I don't have that with me I just want to know if my subscription covers international shipping [speaker002:] ah gotcha. Your account does not offer free international shipping [speaker001:] Ohh, how do I get that? [speaker002:] Well it depends on your subscription level of your account. It is not something you can just buy as an add on [speaker001:] okay thanks for clarifying [speaker002:] Can I answer any other questions today You're Welcome [speaker001:] That's all [speaker002:] Have a great day [speaker001:] Hi. How can I help you? [speaker002:] Hi, I'm looking at the jacket by Michael Kors for $64.00. Will it shrink after washing? My name is Joyce Wu [speaker001:] The jacket will not shrink [speaker002:] Thank you for that information. That's all I needed today. Hope you have a nice evening. [speaker001:] Ok, you have a nice evening as well [speaker001:] Good afternoon, how can I help you? [speaker002:] Hi, i would like to get a refund on an item i recently bought. [speaker001:] I understand, could you give me more detail about what happened. please [speaker002:] The item i ordered is no longer need so i changed my mind on the product [speaker001:] ok no problem let me check. one moment please [speaker002:] okay [speaker001:] Just to verify, the product is still in shipping? [speaker002:] On my order statement i do not have any shipping information, so im going to assume no [speaker001:] Would you give me your full name or account ID please [speaker002:] Name: Albert Sanders | i do not have my account ID with me [speaker001:] Ok, first we will check how is the current status of your product. [speaker002:] okay [speaker001:] would you give me your username, email and order ID please [speaker002:] Username: asanders714 | Email Address: asanders714@email.com | Order ID: 6825508450 [speaker001:] It seems that your username is not correct, you could verify it. [speaker002:] Is there a way we can find out the username? [speaker001:] Sure, no problem. [speaker002:] the only personal information i havnt sent is my phone number and member level [speaker001:] would you give me your zipcode, phone number Your membership is not currently required don't worry. [speaker002:] 40382 | Phone Number: 034-4928 [speaker001:] Ok everything in order. [speaker002:] okay thank you [speaker001:] Your new user would be asanders1 [speaker002:] okay thank you, i will write that down [speaker001:] Ok taking up the above let me enter the data. ok your order has not started yet. [speaker002:] if my order have not started yet was the payment collected already? [speaker001:] By this I mean that the shipment has not yet been made. [speaker002:] Oh Okay [speaker001:] Just check the status of your product. now to make the refund. one momento [speaker002:] okay [speaker001:] Sir, it seems that the status of your order has not been processed yet [it has been charged] since it does not appear in the system when I verify it. [speaker002:] okay, so should i wait a little longer then come back? [speaker001:] I know, currently there is no order processed to make a refund. [speaker002:] Okay, well thank you for all your help today, i really do appreciate it [speaker001:] wait a few days for the order to be placed. [speaker002:] okay, i will [speaker001:] a pleasure, have a nice day. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I was wondering if there is a known issue with the website because I cannot get it to work [speaker001:] Sure I can look into that for you. Can I get your name? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez. Are you having an issue with the search function not working or the website going too slow? [speaker002:] Website is going too slow [speaker001:] Perfect. First let me send a report of the slow speeds to our Website Team quickly. Alright. Now can you try to log out of your account and then log back in? [speaker002:] Sure One minute please I did that and it is still slow [speaker001:] Alright. Can you try visiting another website and seeing if the issue persists? Are you still there? [speaker002:] Yes checking other sites now No its only your site [speaker001:] Alright, one last thing to try. Can you make sure to close all other tabs and any background programs you may have running and let me know if that helps. [speaker002:] Okay let me try that Ok that seems to have resolved the issue. Thank you [speaker001:] Great. Can I help you with anything else today? [speaker002:] Nope [speaker001:] Thank you and have a great day! [speaker001:] Hello and thank you for contacting AcmeBrands! How can I assist you today? Are you there? If inactivity continues, this chat will need to close. [speaker002:] Hi. I need to know what material the jacket is made of I am looking to buy [speaker001:] I can help you with that. Can I have your name? [speaker002:] David Williams It is a calvin klein jacket for $69 [speaker001:] Nice choice, Mr. Williams. Give me a moment to find that information for you. [speaker002:] ok did you find the material? [speaker001:] The jacket is made from polyester, nylon and tricot. The outside of the jacket is wind proof because of these materials. It is lined with cotton on the inside for insulation. [speaker002:] is it water proof too? [speaker001:] No, it is not water proof. Is there anything else I can help you with? [speaker002:] nope thx [speaker001:] You're welcome. Enjoy the rest of your day. [speaker001:] How may I help you? [speaker002:] HI! I had placed an order but unfortunately received the wrong size I would like to return the item please [speaker001:] Let's fix that, may I have your email, order ID, username and full name to start? [speaker002:] Alessandro Phoenix aphoenix456@email.com Username: aphoenix456 Order ID: 1383695081 [speaker001:] What is your membership status? [speaker002:] silver [speaker001:] When did you make this order? [speaker002:] 2019-11-04 [speaker001:] Alright, would you like to return by mail? If so, may I have your address for the return label? [speaker002:] mail please 1425 Kennedy St Baltimore, TX 63678 [speaker001:] The label will be sent to you, anything else today? [speaker002:] That is all. Thank you [speaker001:] Have a good one! [speaker001:] Hello, how can i help you? [speaker002:] Hello, whenever I try to add an item to my cart it does not update the cart. I really want to buy these boots. [speaker001:] Id be happy too help you out with this issue. Please try to refresh the page first and try to add the boots again. [speaker002:] Okay, I tried that. And it's still not updating. [speaker001:] Okay now try to log out then back in then try it. [speaker002:] Okay, I logged back in. It's still not updating. [speaker001:] Please now make sure that the item is not actually out of stock [speaker002:] Oh, it say it's out of stock. I can swear it was in stock when I clicked it. [speaker001:] Haha, must have sold fast! Do you need anything else? [speaker002:] Is there a way I can get updates if it comes back in stock? [speaker001:] I can notify you when they are back in to your email on your account. [speaker002:] Okay, that would be great [speaker001:] Do you need anymore help? [speaker002:] No, thanks for the help. [speaker001:] Have a great day! [speaker001:] Hello, AcmeBrands customer service. How may I help? [speaker002:] Hello. I got an email saying a subscription was added to my account even though I didn't add it. Can you check on that for me? [speaker001:] Sure, let me see about that. Can I have either your full name or account ID? [speaker002:] yes, my full name is Crystal Minh. [speaker001:] I've checked your account in the system, and there is no added subscription. That email was likely a scam email. Sometimes scammers send phishing emails to get your payment information. [speaker002:] ok great! that was 40 bucks i thought i lost! [speaker001:] I'm glad we cleared it up, is there anything else you need? [speaker002:] no thank you [speaker001:] Okay, thank you and have a nice day. [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hi I would like to check the status of my order The delivery time mentioned is wrong and it needs to be changed [speaker001:] Alright, did you get an email? Or are you wanting to change when it is delivered? [speaker002:] It says its delivered but I have not received it [speaker001:] Alright, I can help you with that. Can I get your full name or Account ID? [speaker002:] Norman Bouchard [speaker001:] Thanks Norman. I have to validate your purchase. Can I get your username, email address and order ID? [speaker002:] Order ID: 1591187031 I have the phone number. Would that work? [speaker001:] I can look up your Username. Do you have your email address? [speaker002:] Bouchardn@yahoo.com [speaker001:] Thanks Norman. Just give me a minute to pull up your user ID. I will need your phone number now. It is needed to pull up your user ID. [speaker002:] 896-1024 [speaker001:] Unfortunately I am having trouble verifying your identity. Just to clarify, you placed an order and it had not arrived yet? [speaker002:] i have the account id Would that help? [speaker001:] I just have to make sure I know what to help you with. Did you not receive your order? [speaker002:] not yet [speaker001:] You don't have a username? [speaker002:] nBouchard [speaker001:] Thanks! That is what I needed. Just one moment while I pull this up. How long ago did your order this Norman? [speaker002:] about 5 days ago [speaker001:] The package can take up to 7 days to be delivered. If it doesn't arrive in another 2 or 3 days then there might be a problem. [speaker002:] oh okay [speaker001:] Is there anything else I can help you with? [speaker002:] Thats all. Thank you [speaker001:] Thanks Norman, I hope the package arrives soon. Have a great day! [speaker001:] Hello. I have an issue with your site [speaker002:] Hello, how can I help you today? What seems to be the issue? [speaker001:] This is the problem. I went to purchase something but I was not able to do it The website is moving like a snail! I am very annoyed. Can you fix this? [speaker002:] Okay, lets see what we can do together to fix it. [speaker001:] Very well [speaker002:] Can you try another website to see if it's just us? [speaker001:] Of course I just visited my favorite website, The Washington Post and it was running fine [speaker002:] Okay, can you try logging out and back in again. That might fix it, [speaker001:] Yes Hmmm....I tried that I'm afraid it did not fix my issue [speaker002:] Okay, can you try closing all your other programs and tabs. They might be slowing things down. [speaker001:] All right I don't have very many tabs open but I will attempt this fix anyway Wow! To my great surprise, that appeared to do the trick Your website is running smoothly now [speaker002:] Yeah sometimes websites can be persnickety. [speaker001:] It's very fast and responsive They can [speaker002:] Is there anything else I can help you with? [speaker001:] No, that was it. Thank you for your service [speaker002:] Then have a nice day! [speaker001:] hello, how may i assist you today? [speaker002:] I've had a premium subscription that I want to continue. How do I pay the fee so my benefits do not get dropped? [speaker001:] if i am understanding, you wish to make a payment on your subscription today? [speaker002:] Yes. Iwant to keep premium service. [speaker001:] i can help with that today first i need your full name and account id [speaker002:] My name is Alessandro Phoenix. Hold one minute while I get my Account ID. [speaker001:] i will also need your order id while you are at it please [speaker002:] Is it correct the Account ID is the top right and the order ID is on the left? [speaker001:] they should be labeled but if you can't tell, just provide both numbers the account id will be mostly letters if that helps [speaker002:] Go it. Had to get my magnifying glass due to the small print. Account ID is RNXG4Y1MV2. Order ID is 4856820616. [speaker001:] i think i may have your name spelled incorrectly, may i have it again? [speaker002:] My name is Alessandro Phoenix [speaker001:] I'm having issues verifying the name, one moment please. there we go, my aplogies do you know the amount due you would like to pay? if not i can get it for you [speaker002:] I need you to give me the amount. [speaker001:] it looks like your subscription is currently active, with a due amount of $0 with today as the due date. so it seems this is already paid for [speaker002:] Oh. When was it paid? [speaker001:] I do not no, but there is no balance due for todays due date [speaker002:] Will I be billed when it is due? [speaker001:] yes, you will be billed $0 [speaker002:] Are your sure $0 is correct? I do not want to lose premium service? [speaker001:] that is what the system is telling me yes, i can double check it for you [speaker002:] Please do. [speaker001:] ah, i see, the issue with the name error I was getting caused bad info on my side there is $55 due tomorrow, and your subscription is also on hold until the amount is paid would you like to pay the $55 now with the credit card on file? [speaker002:] Yes I would. [speaker001:] I have renewed your subscription and paid the due amount in full, you now have full membership priveldges is there anything else I can help with today [speaker002:] will a receipt be emailed to me? [speaker001:] no, however you can get the reciept on your account page, i am sending a link now [speaker002:] Thank you! [speaker001:] will that be all for today? [speaker002:] That is all for today. [speaker001:] have a good one [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hello My name is Norman Bouchard and I would like to check the status of an order [speaker001:] Certainly, I can help you with that Are you inquiring about a product order, or a subscription? [speaker002:] Ok thanks well I want to access the status because I forgot my username [speaker001:] Oh, I see, yes, I can help you with that right away. I'll just need to gather some information from you so that I can confirm your identity and retrieve your username [speaker002:] Ok [speaker001:] May I ask for any three of the following items: I'm sorry, any two of them will be sufficient Zip code, Phone number, andor Email address [speaker002:] Address: 8030 Lincoln Ave Jacksonville, WA 73551 Phone Number: 657-7321 [speaker001:] There we go, I see that your username is nbouchard1 [speaker002:] Ok thank you [speaker001:] Do you have your password handy? If not, I can issue you a temporary one that should get you into your account [speaker002:] Yes I do have the password, [speaker001:] Ah, I'm glad to hear it. [speaker002:] I will access my account now thanks [speaker001:] You're welcome. And unless there is anything else I can assist you with, may you have a great day [speaker001:] Hello, thank you for contacting Acmebrands how may I help you? [speaker002:] Hi this is Rodriguez Domingo. I'd like to check the status of my membership level [speaker001:] I would happy to help Rodriguez. Are you just checking on the status or are there other issues? [speaker002:] I'm wondering if i still have the premium subscription on my account [speaker001:] Ok so are checking on the status of your subscription? [speaker002:] yes [speaker001:] Ok. May I have your account Id and order ID? [speaker002:] I do not know my account i.d. [speaker001:] To clarify are you checking on your membership level or subscription status? [speaker002:] subscription status [speaker001:] Ok, in order to verify your status I need to verify your identity with account ID and order ID? [speaker002:] i'll just log into the website since i don't have either piece of information. Thanks for trying to help [speaker001:] I do sincerely apologize that I was unable to help you today. I hope you have a great day. [speaker002:] you to. thanks [speaker001:] Do you have anymore questions for me? [speaker002:] no [speaker001:] Again, I apologize. [speaker001:] Hi, what can I do for you. [speaker002:] Hi. My name is Albert Sanders. My Order ID is 3151805390. On my last order of these Calvin Klein boots for $59, I noticed an extra fee? [speaker001:] Okay let's take this one step at a time. Can I have your account ID? [speaker002:] My account ID is BLUEAQHMUF. [speaker001:] Thank you, your account has been verified. So just to specify, this is a mystery fee and not an additional item that was added to your order? [speaker002:] Correct. [speaker001:] And can you tell me your membership level? [speaker002:] Gold [speaker001:] Okay, thank you for being a gold member. This fee was not a mistake but for your loyalty at being a gold member I will remove the fee for you. [speaker002:] Great thank you! [speaker001:] Is there anything else I can do for you? [speaker002:] No [speaker001:] Have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] I'd like to shop with you guys but my credit card keeps getting turned down! dunno why it's invalid for you guys [speaker001:] I can see how that would be annoying. May I have your name please? Lets see if we can try a few things. [speaker002:] crystal minh crystalminh999 username [speaker001:] Can you try to enter the CC info again for me? [speaker002:] 4271 3600 2242 1765 375's the little back code thing [speaker001:] Di that work when you tried again? [speaker002:] ohh think i have the order up hold on nah still rejecting.. [speaker001:] Can you try to log out then log back in. Try to use the CC again. [speaker002:] hmm that might have done it yeah I think it has..took my card this time! [speaker001:] Great. Is there anything else I can help you with? [speaker002:] no that's it thanks a lot! [speaker001:] Awesome. Have a nice day. [speaker001:] good afternoon, how can I help you? [speaker002:] hey think i mixed up or forgot which username I'm in with you guys as I'm albert sanders at gold level [speaker001:] do you just want to get your username? [speaker002:] that's probably it yes can't get in [speaker001:] ok, one moment please alright don't worry. additional to this you would give me the phone number, zipcode and email [speaker002:] 053 407 2438 16889 alberts6@email.com [speaker001:] all in order, your username is asanders1 [speaker002:] ok great was trying something completely different thank you [speaker001:] a pleasure to help you [speaker002:] back in [speaker001:] have a nice day [speaker001:] Hello, how can i help you [speaker002:] Hey, I've been waiting 5 days and I still haven't received my order. Can you help me out here? [speaker001:] Do you think it is missing? Or lost in mail? [speaker002:] I mean, I don't know. My package was never received, that's for sure. [speaker001:] Can i get a name. [speaker002:] Sanya Afzal [speaker001:] Now i need your username, email and order id [speaker002:] sanyaa20 sanyaa20@email.com 1439545925 [speaker001:] Everything looks good. But it seems like you have been waiting for only 5 days. When It can take 7 days to reach you. [speaker002:] Hmmmm, I suppose so. [speaker001:] Please wait 2 more days and if it is still lost we will resend it. [speaker002:] Well, if I must. [speaker001:] It will be free to reship. Do you need anymore help? [speaker002:] That's it for today, thanks. [speaker001:] Have a great day. [speaker001:] Hello and thank you for contacting us. How may I help you? [speaker002:] Hi there. I made an order, but I changed my mind on it. I was hoping to get a refund. [speaker001:] Sure thing, I should be able to help you with that. Can I please have your First and Last name? [speaker002:] yes, it's Albert Sanders. [speaker001:] Thank you, this is for a refund correct? Was it an item you received already or one that was recently ordered? [speaker002:] No, I haven't received them yet. [speaker001:] Alright thank you, lets get the order canceled and initiate a refund. [speaker002:] okay great, thank you [speaker001:] Can I have your account ID, order ID and email address? [speaker002:] yes you can, i don't have my account id but my order id is 8854325692 and my email is albertsanders963@email.com [speaker001:] Thank you, and just to clarify could you tell me the shipping status of the item? This should be in the lower right hand side of your dashboard I believe. [speaker002:] yeah it's 9561 Kennedy St Brighton TX 80949 [speaker001:] The section I'm looking for should say something like "Order Recieved" In Transit, Out for delivery or Delivered. [speaker002:] oh the status, no i don't see the status [speaker001:] Alright not a problem, it should be Order Recieved so I can go ahead and process the refund now. [speaker002:] ok thanks. [speaker001:] Did you have your username available? [speaker002:] yes, it's albertsanders963 [speaker001:] Alright how would you like to receive your refund? [speaker002:] on my credit card is fine [speaker001:] Do you have the value of the item available? [speaker002:] 99 [speaker001:] Alright, are you certain your account ID isnt available? It's the last thing I'll need to get the refund processed. [speaker002:] yes i'm positive i don't have it [speaker001:] Okay one last thing. What is your membership level? [speaker002:] it's silver [speaker001:] Okay perfect. and thank you for being a silver member. I'll be able to go ahead with the refund. [speaker002:] that's all i need for today, thanks. [speaker001:] Sure thing, If you ever have any more questions or concerns feel free to contact us. I hope you have a great day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] I am trying to log into my account and forgot my password [speaker001:] I'm sorry your having trouble logging into your account. Can you provide me with your name or account ID? [speaker002:] Rodriguez Domingo Account ID: ASDFJEG543 [speaker001:] I've pulled up your account. What is your username? [speaker002:] roddomingo Sorry that's wrong It's rodriguezd321 [speaker001:] Thank you. To reset your password, I'll need you to provide me with the PIN to your account or provide me with the answer to your security question. [speaker002:] My security answer is Alexander [speaker001:] Your new password is cgw3uqj1zw4. You can change it to something more personal when you log in. [speaker002:] Thank you! [speaker001:] You're welcome. Can I help you with anything else? [speaker002:] Nope that is all [speaker001:] Alright, have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] I'm interested in knowing how get a stain out Michael Korda boots Paint stain [speaker001:] No problem, To remove a stain, follow these steps Brush off the paint, then use a course brush or a tooth brush is also fine to remove paint flakes. Then, apply soap to the stain, and scrape off the softened paint. [speaker002:] Thanks so much! Can I order another pair? [speaker001:] After that, rub with detergent and apply nail polish remover. Absolutely! One moment please. [speaker002:] I'm sorry I meant another boot from Michael know? Korda Kors [speaker001:] That's fine, I am just making sure the item is in stock. [speaker002:] Thanks. Size 8 wide [speaker001:] Got it, just a few more seconds. Can I please have your credit card number? [speaker002:] 6011123412341234 Exp 0924 [speaker001:] Great, and whats the Fantastic! I have purchased the boots, is there anything else I can help you with today? [speaker002:] How much will that be? [speaker001:] I am not aware of the price, but it will show on your receipt. [speaker002:] Ok ty [speaker001:] No problem, is there anything else you need today? [speaker002:] No thanks [speaker001:] Great, we appreciate your business with acmecorp and have a good day! [speaker001:] Hello, how can I help you? [speaker002:] I signed up for a premium subscription shopping service, I want to ask for an extension because I want some more time to get the money. [speaker001:] Okay, can I get your full name, account ID, and order ID so I can verify your identity? [speaker002:] Full name is Joyce Wu, account ID is YUQ4BLESEI, Order ID is 9731126605 [speaker001:] What membership level are you? [speaker002:] Member Level: Guest [speaker001:] I'm sorry, I'm only authorized to offer extensions to Silver and Gold members But if you want to leave a phone number, my manager can call you back She might be able to help you [speaker002:] Ok, that will be better Phone Number: 316-3488 [speaker001:] She'll call you back as soon as possible [speaker002:] Ok [speaker001:] Is there anything else I can help you with? [speaker002:] No [speaker001:] Have a nice day! [speaker001:] Hello. How can I help you? [speaker002:] Hi. I changed my mind about an item. I'm hoping you can refund me before it ships out. [speaker001:] Sure, what's your name? [speaker002:] Rodriguez Domingo I decided I really can't afford the jacket anymore as my hours have been cut. [speaker001:] Can I have your username and email? I totally understand, these times are difficult for many of us. [speaker002:] rdomingo549 [speaker001:] Sorry, and your order ID too please. [speaker002:] Rdomingo549@email.com Order ID: 0715778661 [speaker001:] Okay, how would you like the refund back? [speaker002:] I paid with my Paypal, can you put it on that? [speaker001:] Yes. Can I have your account ID too please? [speaker002:] 2OCRI1OR4Z [speaker001:] How much was the item? [speaker002:] $94 [speaker001:] Okay, I am refunding your Paypal for $94 Can I help you with anything else today? [speaker002:] Oh, thank you so much! That was all I needed today. [speaker001:] Awesome. Thanks for reaching out. Have a good night [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hi I'm thinking of buying a calvin klein jacket but I want to know more about it Can you tell me what it's made of? [speaker001:] Sure, I can find that information for you. The outside of the jacket is made from synthetic materials [polyester, nylon, and tricot]. This ensures the jacket is wind-proof. The inside is lined with cotton to optimize insulation and help you retain as much body heat as possible. [speaker002:] Oh, nice Thanks for the info [speaker001:] You're welcome, did you have any other questions today? [speaker002:] Not today [speaker001:] Thank you, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi. I'm rather annoyed. I'm trying to use this promo code but the website keeps saying it is invalid. [speaker001:] Oh no. I can understand how frustrating that can be! Let's see what the problem is. Can I get your full name or account ID? [speaker002:] My name is Joyce Wu. [speaker001:] And when you try and use the code it says it is invalid? [speaker002:] That's correct. I just got the code 2 days ago! [speaker001:] Codes usually last 7 days, so that does not seem right at all. Let's see what we can do Joyce. What is your membership level Joyce? [speaker002:] I'm a Gold member, so I really don't see how I'm being treated this way [speaker001:] I think the system just messed up. We have been seeing large volumes of customers. I think everyone is home shopping! I'm going to get another promo code for you right away Joyce! [speaker002:] Thank you. [speaker001:] This one will work SNXD5 [speaker002:] I appreciate your help! [speaker001:] Sorry about the mix up with the invalid code, but you should be all set now. Is there anything else I can help you with today? [speaker002:] That was all I needed. Thank you! [speaker001:] Thanks Joyce, you have a great day! [speaker001:] hello? [speaker002:] Hello, how can I help you? [speaker001:] Yes, I want to check on the status of my premium subscription shopping service. Do I need to make a payment before it is activated? [speaker002:] Let me check that for you, can I have your full name, account ID, and order ID [speaker001:] Joseph Banter Account ID: NJ8N9YQDWP Order ID: 0020283275 [speaker002:] Your subscription is already active, but it will be deactivated tomorrow if you do not make a payment by tomorrow. [speaker001:] ok, how much do i owe? [speaker002:] Your fee is $55, I will send you a link that shows this information to you next time. All you need is your username. [speaker001:] ok great. thank you [speaker002:] You're welcome, is there anything else you need? [speaker001:] nope, that covers it. thanks [speaker002:] Okay, thank you and have a nice day. [speaker001:] Hello How can I help you? [speaker002:] Hello. I am trying to pay my subscription fee to keep my annual subscription active but I was having trouble. [speaker001:] Let me pull up your account, could I have your full name or account id? [speaker002:] My name is Joseph Banter [speaker001:] And I am going to pull up your order, I need your account ID and Order ID. [speaker002:] My account ID is UXR5EJ2OUQ I do not have an order id though. [speaker001:] Ok And how much would you like to pay? [speaker002:] I would like to pay $150. for the full years subscription fee. [speaker001:] Ok Can I have your credit card number? [speaker002:] 4444-5555-6666-7777 [speaker001:] The payment is complete and your subscription has been renewed. Is there anything else I can help you with? [speaker002:] No, that was all I needed today. Thank you. [speaker001:] You are welcome. Have a nice day. [speaker001:] Hello [speaker002:] Hello, how can I help you today? [speaker001:] I have a question about a shirt on your site [speaker002:] Yes? [speaker001:] I saw these great Guess shirt for only $79! I want to buy it for my husband for a birthday present. But our washer is broken, so I have to wash everything by hand right now. I want to know, how do you wash this shirt? If it's too hard to wash, I might not buy it right now while my laundry machine is broken [speaker002:] Our normal guidelines say you can wash it regularly in a machine. [speaker001:] Can you tell me how to wash it? Oh, okay So, there's nothing unusual about how to wash this shirt? I would just treat it like any other shirt? [speaker002:] We suggest using color guard detergent to preserve the color. [speaker001:] Okay, I can do that [speaker002:] And to use cold water as soon as possible in case of stains. [speaker001:] That makes sense [speaker002:] Dishwashing liquid can be used as an emergency spot treatment. [speaker001:] okay, I might use that while my machine is broken if my husband gets a stain on the shirt Well, I think I understand how to wash it [speaker002:] You can hand wash but it is not recommended for too long to preserve the color and material. [speaker001:] Thanks for answering my question! [speaker002:] Have a good day. [speaker001:] Hello, AcmeBrands customer service. How can I help? [speaker002:] Hi, I have a question about a product. [speaker001:] Sure, what is the product? [speaker002:] It is the Calvin Klein shirt I am wondering what material the Calvin Klein shirt is made of [speaker001:] Generally our most popular blend for those shirts is 90% cotton and 10% linen. The materials are listed on the label on the collar too. Is there anything else you need to know? [speaker002:] Nope, I think I will buy this shirt now. Thank you! [speaker001:] You're welcome, have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] I need to return the Calvin Klein jacket I bought, it's the wrong size. [speaker001:] I would be glad to help you with your return. Can you please provide me with your full name, username, email address, and order ID? [speaker002:] Joyce Wu jw498951 6498754371 [speaker001:] May I have your email address too please? [speaker002:] jw498951@email.com [speaker001:] Thank you. Can you please tell me your membership level and the date you purchased the jacket? [speaker002:] I'm a gold member. I bought the jacket 2019-12-09 [speaker001:] Your order is eligible for return. Can you please tell me your full address so that I can create a return shipping label for you? [speaker002:] Yes sure it's 8415 Brushwick Dr San Mateo, TX 50631 [speaker001:] Would you like to return your order by mail, in store, or at a drop off center? [speaker002:] I think by mail please [speaker001:] Your return process has been started. Please use the return label to mail your order at your earliest convenience. Is there anything else I can help you with today? [speaker002:] Will do. When will I get the refund? [speaker001:] You will receive your refund when your return package is accepted by the shipping courier. [speaker002:] Great thanks [speaker001:] We do not inspect the product before issuing refunds, for Gold members. Is there anything else I can help you with today? [speaker002:] thats everything! [speaker001:] Thank you. Have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi! My address on my account is wrong [speaker001:] OK. You would like to change your address? [speaker002:] yes. it is wrong on my account [speaker001:] OK. I can help. I need your full name and account ID [speaker002:] David Williams I do not have an account id [speaker001:] That's OK. I was able to pull up your account. I just need your street address [the incorrect one] [speaker002:] 0283 Lexington Ave La Fayette, CA 89252 [speaker001:] OK. I made a note of that. I will need your pin and username [speaker002:] davidwilliams113 90720 490720 sorry the pin is the second one [speaker001:] Excellent. I have verified your ID. What is the new address you would like to use? [speaker002:] 40283 Lexington Ave La Fayette, CA 89252 [speaker001:] Thanks. Your account is now updated with the correct address. [speaker002:] Thank you. That is all [speaker001:] Thanks! [speaker001:] hey so I'm locked out of my own account [speaker002:] Sorry to hear that. Can I have your name and account number? [speaker001:] Not sure I'm emembering what my login was Well if I knew the number I'd know the username I'm David williams san lima MI [speaker002:] I understand that Mr. Williams, that's why I need your name and account number. [speaker001:] I don't know or have it [speaker002:] Can you please provide me with your email address and zip code? [speaker001:] davidw99@email.com 54781 [speaker002:] Great, your username is dwilliams1. Do you also need your password? [speaker001:] Ohh I was using a completely different username trying to get in No that was all I needed to know I'm back in thanks [speaker002:] Can you please try to see if you are able to login? Okay, have a great day. [speaker001:] Hello. How may I assist you? [speaker002:] I forgot the password on my account, could you get me a new one? [speaker001:] Yes What's your name? [speaker002:] Joseph Banter [speaker001:] What's your username? [speaker002:] jb938645 [speaker001:] I can't find your old password, but I can make a new one. [speaker002:] that works [speaker001:] To do that, I will need either your PIN, or the answer to your security question. [speaker002:] Alexander [speaker001:] Your new password is u94susm31tb Can I help you with anything else? [speaker002:] thanks for that that was all [speaker001:] Excellent. Have a good night [speaker001:] Hello, what can I help you with today? [speaker002:] Hello, I'd like to check out my order because the cost seems too high. Order ID: 3091846360 Hello? [speaker001:] Okay, let me look into that for you. Can I also have your name and account ID please? [speaker002:] Name: Joyce Wu Account ID: DLRDUENVYD [speaker001:] Great, thank you. May I ask why you feel the cost is higher than it should be? [speaker002:] The shipping price seemed to high considering the amount of shoes I ordered. I'd like to cancel and get a refund please [speaker001:] Ok, can I also have an email address please? And a username? [speaker002:] jw865400@email.com Username: jw865400 [speaker001:] Thanks! Do you know if the order has shipped yet? [speaker002:] I received the order already [speaker001:] Oh Ok! I can refund the shipping fee for you if you'd like then. [speaker002:] I'd like to just cancel the whole order please, I'll retrun if needed [speaker001:] Okay, I can start a return for you. Can I please have your address to make a shipping label? [speaker002:] 2720 Brushwick Dr Baltimore, NY 82187 [speaker001:] Also, what membership level are you? [speaker002:] Silver [speaker001:] Thanks, when was the purchase date? Also, would you like to return by mail or to the store or drop off site? [speaker002:] return by mail please [speaker001:] Ok, it should be all set for you to return! Is there anything else I can help you with? [speaker002:] That's all, thanks [speaker001:] You're welcome. Have a good day. [speaker001:] hi how can I help you [speaker002:] I would like to return my shirt because it is the wrong size [speaker001:] sure please give me one sec [speaker002:] i bought this shirt for my boyfriend but he is apparently too fat [speaker001:] to start, can I have your full name or account id? [speaker002:] Name: Crystal Minh [speaker001:] cool can I also have your username, email, and order id [speaker002:] Order ID: 0586360886 Username: cm898507 ummm, let me see, i think the email is cm898507@email.com [speaker001:] ok your purchase has been validated [speaker002:] great! [speaker001:] do you mind if I ask your membership level? [speaker002:] i'm gold baby! [speaker001:] gold baby you are [speaker002:] my boyfriend thinks i shop too much, but the perks of gold membership are amazing [speaker001:] we value our gold members and will provide unlimited returns [speaker002:] yea, i know, its wonderful! [speaker001:] to do that, I'll need the following info Street and Number City, State, Zip Code [speaker002:] 1263 Lexington Ave Brighton, WA 18267 [speaker001:] how do you like it to be returned? the options are: "By Mail", "In Store", or "Drop off Center" [speaker002:] in store works for me [speaker001:] awesome it's all done [speaker002:] great, i'll drop it off later today [speaker001:] sounds good is there anything else I can help you with? [speaker002:] no, that's all [speaker001:] cool. have a nice day! [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Hi, good afternoon. I just wanted to know if it's too late to change my shipping information? I'm actually out of town at the moment. And I also ordered the wrong item on accident [speaker001:] Let me see what I can do. One moment. [speaker002:] Okay thank you [speaker001:] OK. What did you want to change about the shipping info? [speaker002:] Since I ordered the wrong item by accident, would it be possible to cancel the order? [speaker001:] Let me check. What is your full name or account ID? [speaker002:] David Williams [speaker001:] Thanks, I have pulled up your account. What is your account ID and order ID? [speaker002:] My account ID is IS8NHDWN7M and order ID is 1892319542 [speaker001:] Thanks, I have verified your ID. What is the shipping status? [speaker002:] Let me check [speaker001:] ok [speaker002:] Oh wait. Nvm. It actually says it's already delivered [speaker001:] What is your member level? [speaker002:] Silver [speaker001:] I can get you a refund immediately. Also, when you receive it, call back for mailing info. One moment while I process refund. [speaker002:] Oh that would be great! Thank you [speaker001:] What is the cost of item? [speaker002:] $59 [speaker001:] OK. I have processed the refund. Anything else I can help with today? [speaker002:] Thank you No that would be all [speaker001:] You're welcome. Have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] The billing statement is still showing my charge as not being reversed I already did the return [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. To validate your purchase, may I please get your Username, Email Address, and Order ID?' [speaker002:] sanyaa77 sanyaa77@email.com 1532846951 [speaker001:] Great! Your purchase has been validated. May I ask how long you've been waiting for your refund? [speaker002:] Its been over a week [speaker001:] May I get your membership level, please? [speaker002:] Silver [speaker001:] I sincerely apologize that you've been waiting over-long for your refund! I'll go ahead and update your account now with your expected credit. [speaker002:] thank you [speaker001:] Is there anything more I may help you with today? [speaker002:] that was all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, how are you doing today? [speaker002:] Hi, I am doing fine thank you [speaker001:] What can I help you with? [speaker002:] my credit card keep getting rejected at your store for some reason, it works at other places [speaker001:] I'm sorry! I can help you try some ideas that might help fix the problem. First, you can try logging out and back in again. [speaker002:] that did not work [speaker001:] The credit card is not expired, correct? [speaker002:] no, it is not I just used it a couple of days ago in fact [speaker001:] And you have tried ordering the item multiple times? [speaker002:] yes [speaker001:] Strange, I'm sorry I'm not sure what the problem is! I can go ahead and make the purchase for you. What is the item you would like? [speaker002:] Product: Shirt Brand: Tommy Hilfiger Amount: $59 I don't want you to make the purchase for me though [speaker001:] Thank you, and what is your credit card number and expiration date? [speaker002:] I want to be able to buy the item myself with a solution to use my credit card as it should be if your system does not work or have issues, you should fix it or lose customer [speaker001:] Oh ok, well I don't have any other solutions for you. You will have to contact your credit card company to see if something is wrong on their end. I apologize for the inconvenience Is there anything else I can help you with today? [speaker002:] it is not likely as my credit card has been working at every other places no, you did not help me at all so saying anything else you can help me with is incorrect [speaker001:] Hmm, well again, I apologize. There is nothing else I can do unless you'd like you to make the purchase. [speaker002:] I would like me to make the purchase, what are you saying? that is why I said I wanted to get the issue fix so I can make the purchase myself as I have alwasy done with most of my purchase, you make no sense, can I complain to your supervisor [speaker001:] You'd like me, sorry my mistake. No, my supervisor is unavailable. [speaker002:] I think you may have cost your store not just a purchase but a customer for a long term What do you mean I'd like you? you make no sense [speaker001:] Well we are sorry to lose you. You have a great day. [speaker001:] Hello? [speaker002:] how may i help you [speaker001:] I need to change my address. The street number is wrong. [speaker002:] would you like to change your address on your account, or on an order youve placed? [speaker001:] On my account. [speaker002:] i can help you change your account adress today, first i need your full name to pull up your account [speaker001:] Norman Bouchard [speaker002:] thank you norman can you please verify your current adress for me? [speaker001:] It is 8060 Primrose Ave [speaker002:] thank you [speaker001:] Baltimore, NY 56192 [speaker002:] to change your adress i need to verify your identity i will need any 3 of the following: zip code, telephone number, pin number, username, password, email, or the order id of your last order not all of them, just any three will do [speaker001:] Pin is 495230 Username normanbouchard340 and Zip code is 56192 [speaker002:] thank you what is the adress you would like it changed to? [speaker001:] 8061 Primrose Ave [speaker002:] same city state and zip code? [speaker001:] yes [speaker002:] 8061 Primrose Ave, Baltimore, NY 56192, correct? [speaker001:] That's right [speaker002:] okm your account has been updated is there anything else i can help you with today? [speaker001:] Thank you, that will be all [speaker002:] have a nice day [speaker001:] Hi how can I help you [speaker002:] Hi! I am on your site and I keep adding this shirt to my cart but the cart will not update [speaker001:] OK just a moment Can you try refreshing the page and adding the item again? [speaker002:] Sure hold on That did not work [speaker001:] ok look in the lower left side does it say the item is out of stock? [speaker002:] No it is in stock [speaker001:] ok now try logging out and back in again [speaker002:] ok, one sec That worked [speaker001:] OK great. Anything else today? [speaker002:] no thank you [speaker001:] Have a nice day [speaker001:] Hello, how can I help you? [speaker002:] Hi, I signed up for the premium subscription but I don't think I can afford it this month. Is there a way to get an extension? [speaker001:] Let me look into that for you. Could I get your name? [speaker002:] Sure it's Rodriguez Domingo [speaker001:] Thank you. Do you have an order placed at this time? [speaker002:] I don't have an order. [speaker001:] Okay, what is your membership level with us? [speaker002:] silver [speaker001:] Thanks for that info. How many days late will you be for the membership? [speaker002:] like a week [speaker001:] I'm sorry, I'm afraid I can't extend your membership. [speaker002:] why not? [speaker001:] Unfortunately I can only offer the extension if you are only one day late. [speaker002:] Can you have a manager contact me about this? [speaker001:] Please hold for a moment. I'll just need a phone number that we can call you at. [speaker002:] ok it 1970624191 [speaker001:] Okay, our manager will give you a call in a short while. [speaker002:] thanks, that's all i need for now. [speaker001:] Great, so that will be all for today? [speaker002:] yup, thanks [speaker001:] Have a good day. [speaker001:] Hi! How may I help you today? [speaker002:] Hi! My husband told me that my subscription was removed from my account and I still want it [speaker001:] Oh, I can certainly help you look into that. Can I have your full name andor account ID first? [speaker002:] Joseph Banter [speaker001:] Thanks Joseph! I've pulled up your account. So you heard about this issue from your spouse, right? [speaker002:] yes [speaker001:] Let me check our system to see if this was an error... Looks like it was an error! I apologize for the confusion, let me make sure that your service gets reinstated. [speaker002:] Thank you [speaker001:] Done! Can you check to see if the service is back on now? [speaker002:] Yes! I see it thank you so much. That is all today [speaker001:] Okay, no problem! Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] i returned an item, it was processed, and there is no refund on my billing statement! [speaker001:] Okay I can look into that, can I have your name [speaker002:] crystal minh [speaker001:] Can I have yoru username, email address, and order ID [speaker002:] crystalm437 crystalm437@email.com 7105062539 [speaker001:] Your refund is still in progress and should be in your account in the next 48 hours. Is there anything else I can help you with? [speaker002:] that is all. [speaker001:] Okay, have a nice day [speaker001:] Good morning, how may I help you today? [speaker002:] Hi I have a question about an order I made. [speaker001:] Alright. What kind of question do you have about your order? [speaker002:] I just tried on the shirt i ordered and it's too small. I'd like to return it [speaker001:] So you received a shirt and it is too small and you would like to return it? [speaker002:] yes [speaker001:] I'd be happy to help you with this. Can I please get your full name or Account ID? [speaker002:] Joseph Banter [speaker001:] I just have to validate your purchase. Can I please get your username, email address and Order ID Joseph? [speaker002:] jb950104 jb950104@email.com 1134267595 [speaker001:] Thanks Joseph. What is your membership level? [speaker002:] gold [speaker001:] Gold members get unlimited returns. I'll just need your address for your shipping label. [speaker002:] 6837 2nd Ave La Fayette, NY 71448 [speaker001:] How did you want to process this return Joseph? [speaker002:] mail [speaker001:] Great, your shipping label will be emailed to you. We will credit your account as soon as we receive the shirt. [speaker002:] ok great [speaker001:] Is there anything else I can do for you today Joseph? [speaker002:] that's it thanks againn [speaker001:] Thanks, you have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] yes i was looking at a item on your site, that i was thinking about buying. But first i would like to get some more information on it [speaker001:] Certainly, I can take a look in our detailed product manuals, and hopefully I should be able to answer your question [speaker002:] great [speaker001:] What were you hoping to find out today? [speaker002:] yes i was looking at the Michael Kors Jacket and i would like to know if the store has any of them in large [speaker001:] Yes, we have plenty of those in stock [speaker002:] great [speaker001:] You may not see it on the product page, but you can specify your size right before you check out Did you have any other questions about the jacket? [speaker002:] i wanted to know about in store not online [speaker001:] Oh, sorry about that In that case, I can see what I can find out about your nearest store [speaker002:] ok [speaker001:] Our stores are restocked every month, so they should still have some on the shelves Unfortunately, I don't have access to any individual store's inventory levels [speaker002:] ok thank you [speaker001:] You're welcome, is there anything else I can help you with today? [speaker002:] that will be al all [speaker001:] Excellent. Have a great day [speaker001:] Hello, how may I help you? [speaker002:] Hello. I should have $40 in credit but it is not showing up. [speaker001:] Let me help you with that. Do you mean a refund has not shown up? [speaker002:] I bought a promotional package that was supposed to come with a $40 credit. [speaker001:] Ok Could I have your full name or account id? [speaker002:] Joseph Banter [speaker001:] Ok, I see now where the credit wasn't processed correctly. Let me correct that for you. [speaker002:] Great thank you! [speaker001:] The code access your credit is UIZFQ [speaker002:] Ok great! [speaker001:] I apologize for the delay in receiving your credit. [speaker002:] No worries. [speaker001:] Can I help you with anything else? [speaker002:] Nope that'll do it, thanks so much! [speaker001:] Have a good day. [speaker001:] Hello. Can I help you with anything today? Hello. Still there? Can I be of any assistance? [speaker002:] Yes, my credit card keeps getting declined. I checked with my credit card company and they said there's no problem on their end. [speaker001:] Im sorry to hear that. We do have a couple options to try and solve this issue. One moment and we can try some of them. May I have your name please? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal. Can I first have you log out and then back in to try again? [speaker002:] of course. [speaker001:] Can you let me know if that worked or not? [speaker002:] no, that didn't work. [speaker001:] Ok. Can you verify that the card has not been expired for me? [speaker002:] the card hasn't expired. [speaker001:] Thanks for trying those for me. I can make the order for you if you would like. [speaker002:] Yes, would you do that? [speaker001:] Of course. What are you looking to purchase? [speaker002:] a guess jacket [speaker001:] What is the credit card number and expiration date? [speaker002:] 123456789012 expires 102021 [speaker001:] Thank you Crystal. Hold while I process your order. We will have your jacket shipped out as soon as possible. Be sure to check the status on your account. Anyhting else I can help you with Crystal? [speaker002:] no, that's excellent. Thank you. [speaker001:] You are very wlecome. [speaker001:] Hello, I am currently a gold member and would like to know what the benefits would be to upgrade to a premium membershit Hello? [speaker002:] Hello, one moment please Could i please have your Name or Account ID? [speaker001:] Chloe Zhang [speaker002:] Hello yes Gold members get unlimited refunds and will always be given the benefit of the doubt in transcations [speaker001:] So gold is the top tier membership? [speaker002:] Yes it is [speaker001:] Is there any speacial discounts or anything that comes with the gold membership? [speaker002:] No just the ones that are included in Bronze membership [speaker001:] Ok, I guess I will go ahead and place my order. Thank you for your help. [speaker002:] You're welcome, is there anything else i can help you with today? [speaker001:] No that was it [speaker002:] Okay then have a nice day [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] I just received an email that says my address is wrong. Can you help? I am not sure, maybe I put the wrong address [speaker001:] I'll be glad to assist you! One moment, please. [speaker002:] ok [speaker001:] Your full name? [speaker002:] Norman Bouchard [speaker001:] And your Account ID and Order ID, please? [speaker002:] Account ID: 12QAVAHJT0 and my order ID is 8691243143 [speaker001:] To validate your purchase, may I please ask for your Username and Email Address? [speaker002:] normanb8 my email is normanb8@email.com Account ID: 12QAVAHJT0 [speaker001:] Perfect! And what was the question you had regarding the email you received? [speaker002:] I received an email saying that my address is wrong. Can you check it for me? It should be: 6854 Woodshore St Baltimore, TX 46695 [speaker001:] I just checked, and everything on the order with your address looks as expected. No changes need to be made. I apologize for the email that you received in error! [speaker002:] no worries [speaker001:] Is there anything more I may help you with today? [speaker002:] Just want to make sure that my item won't get lost That's all. Thanks [speaker001:] I completely understand. Thank you so much for contacting AcmeBrands customer service. Take care! [speaker001:] Hi, how can i help you today? [speaker002:] I signed up for a premium subscription shopping service. I need to know about the status of it. I would like to keep it. [speaker001:] i see, you would like to check your subscription status today, and I can assist with that! first, i need your full name to pull up the account [speaker002:] Joyce Wu. [speaker001:] thank you i will also need your account id and order number to pull up the subscription [speaker002:] Account ID: D1NK66FYPO Order ID: 5044843476 [speaker001:] thank you. it looks like your subscription is still active, with a balance of $55 due today. [speaker002:] When is the annual fee due? [speaker001:] in the future you can check the status at the link i just sent the fee is due as stated above, today. [speaker002:] OK. I would like to pay it, please. [speaker001:] ok, and would you like to pay with the card on file? [speaker002:] Yes. [speaker001:] ok, your subscription is paid and renewed, is there anything else I can assist with? [speaker002:] No, that is all. Thank you. [speaker001:] Have a good day [speaker001:] Welcome to Acme client support. How can I help you today? [speaker002:] These Boots by Michael Kors are way over priced! Is there a glitch or something? Your competitors are much lower [speaker001:] Let's find out. Can I start by getting your name? [speaker002:] Rodriguez Domingo [speaker001:] One moment, Sir. I just need to look up that order. Can I get your account ID and your order ID? [speaker002:] Account ID: KUXECL4EIH Order ID: 5144392509 [speaker001:] I see what you mean, unfortunately our pricing is done via algorithm and I'm not allowed to make alterations. [speaker002:] I had to try [speaker001:] I completely understand. Is there anything else that I can do for you today? [speaker002:] No that's all [speaker001:] Thanks for shopping with Acme and please contact us with any questions you have in the future. [speaker001:] Hi! How can I help you? [speaker002:] I am trying to use a coupon code but it keeps saying invalid, I got it 8 days ago [speaker001:] ok, let me look into that for you May I have your name please? [speaker002:] Crystal Minh [speaker001:] It looks like that promo code is out of date, they are only good for 7 days. [speaker002:] geez [speaker001:] I'll check my system to see what we can do [speaker002:] i wish i had known [speaker001:] Do you know your membership level? [speaker002:] Bronze [speaker001:] ok, thanks we appreciate your membership and because of that I have a fresh promo code for you It is ASHIC [speaker002:] thank you for that [speaker001:] It is good for 20% off! [speaker002:] ill keep the 7 days in mind for next time [speaker001:] You're welcome, anything else I can do? [speaker002:] that was all [speaker001:] ok great, have a wonderful rest of your day! [speaker001:] Hi, and thanks for contacting AcmeBrands! How can I help you? [speaker002:] HELLO! I am thinking of buying some stuff I would like to know the price of overnight shipping ona. jacket [speaker001:] I'm happy to help you with that. One moment while I search for the answer, please. Overnight shipping depends on the weight, and is otherwise the same price no matter where you are in the continental US. If the jacket is 5 pounds or less, then it's $39.99. If it is between 5 and 10 pounds, it's $54.99, and above that, it's $69.99. If you are in Hawaii or Alaska, it will be an extra $10 per weight category. Please note that we ship in the US only. Can I help you with anything else? [speaker002:] that's great. I am in Baltimore so it should be about 55 thank you so much [speaker001:] You're welcome, have a great day! [speaker001:] Hello, how can I help you?] [speaker002:] I was charged twice for my subscription on my bill [speaker001:] Let's take a look. Can I get your full name and account ID please? [speaker002:] Joseph Banter PBN8LUKC5E [speaker001:] and what is the Order ID for the charge? [speaker002:] 1904066997 [speaker001:] Alright. How much was the extra amount charged? Also what membership level are you? [speaker002:] the subscription fee is the amount i was charged Bronze [speaker001:] Alright, I am not seeing a double charge or error on your account. I would check again and see if it has already come off the bill [speaker002:] Ok that good, sorry for the misunderstanding I double checked and its not on there any more [speaker001:] No problem at all. Is there anything else I can do for you? [speaker002:] that is everything [speaker001:] Alright, you have a great day then. [speaker001:] hello, how can i help you [speaker002:] Hi, I was just checking my bill and noticed I got charged twice for my subscription, can you help me out? [speaker001:] Id be happy to help you out. Can i get your full name. [speaker002:] Crystal Minh [speaker001:] I found your account I now need to verify your identity. i need your account id and order id. [speaker002:] VWHYT75LON, 4527577230 [speaker001:] Thank you. Now what membership level are you [speaker002:] Gold [speaker001:] Great. Now what was the cost of the extra bill you were not suppose to get? [speaker002:] $55 [speaker001:] Okay I will offer you a refund for it immediately. I apologize for the error. [speaker002:] Great, thank you so much for the help. [speaker001:] There you have been refunded the ammount. Do you need anything else? [speaker002:] Nope, that was everything. Have a nice day. [speaker001:] have a great day [speaker001:] Hi I need to change the shipping on my order Can you help? [speaker002:] hello Yes I can [speaker001:] Great! I ordered fast shipping on my order, but then I realized that it's really expensive. I want to change the shipping to next week delivery because the fee for faster shipping is so high. Can you do that for me? [speaker002:] Yes I will Give me your Fullname or account id [speaker001:] 4OXCCVDWH7 [speaker002:] I just need to validate your purchase. Give me the following Username, email and order id [speaker001:] czhang czhang@hotmail.com 1315793328 [speaker002:] What is the shipping status? [speaker001:] I got an email that says it's out for delivery [speaker002:] Since the order is already out for delivery, it is too late to make a change on the shipping [speaker001:] Oh no really? [speaker002:] But I can give you a part of your shipping money back [speaker001:] That's disappointing Oh great that would be nice of you Thanks! [speaker002:] Standard shipping is $8. So I will offer you $8 [speaker001:] Great, that's perfect!! You're so nice [speaker002:] You are welcome. Would that be all for today? [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] hi, I thought I had signed up for the premium subscription but I don't see it on my account anymore, can we fix this? [speaker001:] Yes I would happy to look into this for you. Do you believe it was removed from your account possibley? In order to look it up, may I have your full name or account id please? Hello are you still with me? [speaker002:] im not sure, let me find my id I dont see it, my name is Chloe Zhang [speaker001:] How did you hear about this? [speaker002:] via email [speaker001:] I do apologize. Let me check our system. [speaker002:] ok [speaker001:] I am showing on our end that the email is not valid and did not come from us. Your service is still active. [speaker002:] do I have the premium subscription shopping service, which offers benefits such as expedited shipping and special discounts. [speaker001:] It is possible the email was a scam. Yes I am showing your service active. Is there anything else I may help with today? [speaker002:] oh good, thanks! im glad to hear no that is all [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi! How can I help you today? [speaker002:] HI. My name is Chloe Zhang. I'm writing because the payment method on my account is wrong. It is listed as Debit card, and is supposed to be credit card. [speaker001:] I see, just a moment please. [speaker002:] Can this be fixed before my order is delivered. [speaker001:] I will try! Can I please have your account ID as well as the Order ID, so that I can pull up the order? [speaker002:] Sure. My Account ID is H4BCTJBJSI, and my Order ID is 3364699621. [speaker001:] Great, I have pulled it up the order What is the shipping status of the order? [speaker002:] In Transit [speaker001:] Good news! There is still time to change the payment method. [speaker002:] Great. [speaker001:] I have updated the payment method, is there anything else I can help you with today? [speaker002:] That's it for today. Thank you. [speaker001:] No problem, have a good day! [speaker001:] Hello, how can I help you? [speaker002:] Hi I have a general question. I wanted to get a few items and was wondering what your return policy is [speaker001:] In part it depends on your membership level. What level are you? [speaker002:] silver [speaker001:] Silver members are allowed returns for all purchases made in the last 6 months. [speaker002:] ah ok great [speaker001:] Is there anything else I can help you with? [speaker002:] that's it thanks [speaker001:] Alright, keep in mind gold members get unlimited returns so if that is of value to you, consider an upgrade. You have a great rest of your day. [speaker001:] Hello. How can i help you today? [speaker002:] I wanted to check on my refund, and how it will be paid out to me [speaker001:] All right let me look into that for you give me just one moment Just to confirm, you wish to know the status of your refund as well as what payment method it will be sent to? [speaker002:] you got it [speaker001:] Okay Can I get your full name and Account ID? [speaker002:] Joseph Banter I don't have my account id [speaker001:] Okay that's okay I was able to pull your account up Next I will need your Username, email address, and order ID for the order in question. [speaker002:] Username: jbanter1 Email Address: jbanter1@email.com Order ID: 6922893646 [speaker001:] Okay great I've got everything pulled up It looks like your refund was just processed and is now complete. It was refunded to your online payment method. [speaker002:] ok, great [speaker001:] Which is how you initiated it. So you should be good to go:] [speaker002:] right, i know what form it is [speaker001:] Is there anything else I can help you with? [speaker002:] nope, that's all i needed. thansk [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hi I got a calvin klein shirt but my email says I got two [speaker002:] Hello. How can i help you today? Okay So you ordered one but received two? Or the email says were sending you two? [speaker001:] The email The package might be outside, let me see Oh yeah, the order is here. I don't know if they're both in there or not. I haven't opened it up yet [speaker002:] Okay give me just one moment and I will look into this [speaker001:] thanks [speaker002:] No problem Can I get your full name and account ID? [speaker001:] Alessandro Phoenix CKDY1ZN8WO [speaker002:] Okay great, can I get the order ID? [speaker001:] 2110582437 [speaker002:] Okay it does look like we made a mistake [speaker001:] ok [speaker002:] and the shipping status is delivered? [speaker001:] yes [speaker002:] okay how much was the extra shirt? we will refund you [speaker001:] 89 [speaker002:] okay I have issued you a refund [speaker001:] thanks [speaker002:] is there anything else I can help you with today? [speaker001:] nope thanks [speaker002:] have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] yes I lost my phone that I use for two factor authentication how can I get back into my account to check my orders [speaker001:] Sure, I can help you with that. Do you have access to the email address used for 2 factor authentication? That's where the recovery link will be sent. [speaker002:] aphoenix12@gmail.com yes [speaker001:] Okay and what is your full name? [speaker002:] Alessandro Phoenix [speaker001:] Okay, the recovery email has been sent. I will also send you a link about security best practices because that is so important. Is there anything else I can help you with? [speaker002:] that was all thanks [speaker001:] You're welcome. Have a great day! [speaker001:] hello, how can I help today? [speaker002:] HI, am I qualified for free shipping. [speaker001:] You want to know whether your cart qualifies? [speaker002:] yes [speaker001:] If the items in your cart exceed 25$ before taxes you get free five day shipping. Otherwise 4.99$ is charged to ship the whole cart. [speaker002:] awesome. I am well over the 25$ [speaker001:] There is also overnight shipping but that is paid based on weight of the items. [speaker002:] gotcha. [speaker001:] Did that help? [speaker002:] yes it certainly did. [speaker001:] Is there anything else I can do for you? [speaker002:] that is all for today. [speaker001:] Have a great day [speaker001:] Hi, how can I help you? [speaker002:] I think the site is broken because when I search forr boots it only shows me shirts, and when I search for shirt,s it only shows me pants. [speaker001:] hmm, that's strange I will try to help you with that [speaker002:] Okay thank you [speaker001:] Is the site showing no results found when you search for other items? [speaker002:] There are search results. But they are unrelated to what I'm typing [speaker001:] okay I will write a report and let the internal website team know [speaker002:] Thanks for that [speaker001:] your welcome Can you try logging out and then logging back in? Sometimes that helps fix the issue [speaker002:] Sure, I'll try that, one moment. [speaker001:] ok [speaker002:] Hmm, it still doesn't work [speaker001:] No problem Can you try clearing your cookies? I can explain how if you need help [speaker002:] I can try that right now, I see the option [speaker001:] okay great [speaker002:] HEy, that works for me, I can search again [speaker001:] that's great! Can I help with anything else today? [speaker002:] Thanks, that's all! [speaker001:] ok, have a great day [speaker001:] Hello! How may I assist you today? [speaker002:] I need to return an item I ordered [speaker001:] I'll be glad to assist you with that. What is your full name or Account ID, please? [speaker002:] My name is Albert Sanders. [speaker001:] And you are interested in returning your item, correct? [speaker002:] Yes I need to return them because I got the wrong size [speaker001:] I completely understand. May I please get your Username, your Email Address, and your Order ID? [speaker002:] Sure. The user name is as128180 email as128180@email.com and order id 7764415715 [speaker001:] Thank you so much Albert, I'm validating your purchase now. May I ask what your membership level is? [speaker002:] I'm at Silver [speaker001:] And what was your purchase date? [speaker002:] December 8, 2019 [speaker001:] Perfect! Because you're a Silver member, you are eligible to return. Would you please provide your full address? I'll need the Street Number and Street Name, City, State, and Zip Code. [speaker002:] My mailing address is 4688 Kennedy St San Lima, CA 21647 [speaker001:] Thank you so much, Albert. And how would you like to process your return? Your options include By Mail, In Store, or Drop Off Center. [speaker002:] Where is the closest drop off center? [speaker001:] If you'll visit UPS.com and enter your address, you'll be given some options for your nearest UPS drop off center. [speaker002:] I'll just do the instore exchange. [speaker001:] Perfect. Is there anything more I may assist you with today? [speaker002:] do I need a reference number or anything for the exchange? [speaker001:] You will receive an email with the shipping label for the return, if you should change your mind and wish to mail in your return instead. But you don't need a reference number, no. Is there anything more I may assist you with? [speaker002:] Okay. That will work. Nothing else today, thanks. [speaker001:] Take care and have a wonderful day! [speaker001:] Hello, AcmeBrands customer service. How can I help you? [speaker002:] Hello, I wanted to edit my refund. I want to add another item to it. [speaker001:] Okay then, can I have your full name please? [speaker002:] Yes, it's Norman Bouchard [speaker001:] Thank you, I will need your username, email, and order ID. [speaker002:] normanbouchard163, normanbouchard163@email.com, 5436204496 [speaker001:] And what do you wish to return? [speaker002:] I want to return my Calvin Klein Jacket It cost $64 [speaker001:] And how much was your refund previously? before adding the jacket? [speaker002:] It was $100 before [speaker001:] Okay, so I will give you a $164 refund then. That's it! Do you need anything else today? [speaker002:] No, that's all I needed. Thank you. [speaker001:] You're welcome, have a nice day. [speaker001:] Hello [speaker002:] Hi! How may I help you? [speaker001:] I am considering buying some stuff I am wondering when the promo code can be used [speaker002:] They generally expire after 7 days, and can be used anytime before then. They work on all items, except not to shipping and jewelry. You can find the expiration date on the bottom of the paper. [speaker001:] Okay perfect [speaker002:] Anything else today? [speaker001:] I think that's it you have answered my question [speaker002:] Have a great day! [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] hi, i am trying to check on the status of my order it says i ordered 2 items but i only ordered one' [speaker001:] Sure thing let me look into that for you. Could I have your Full name please? [speaker002:] Norman Bouchard [speaker001:] Thank you norman. I was able to pull up your account. Could you also provide me with your Account ID and order ID? [speaker002:] 16LPSHKGMR [speaker001:] and the order ID please? [speaker002:] 3676421455 [speaker001:] Great I was able to pull up the order. Let me check wit hthe system to see if there was an error. It looks like the order is actually fine. The information you recieved about ordering 2 was incorrect and you were NOT charged for it. Was there anything else I could help you with today? [speaker002:] nope thats good news thank you [speaker001:] No problem. Thank you for shopping with us. Have a great day! [speaker001:] Hello! How can I help you? [speaker002:] I forgot what I set as my username, can that be recovered? [speaker001:] Sure, I can assist with that. May I have your name please? [speaker002:] David Williams [speaker001:] Thanks Mr Williams, I'll also need your zip code and phone number [speaker002:] 55562 012-0707 [speaker001:] Thanks for that information. I am showing your user name is dwilliams1 [speaker002:] great thanks, that was very quick [speaker001:] you're welcome! anything else I can help with! [speaker002:] no that was all thanks [speaker001:] thanks for getting me all your info so quickly too! have a great night, it was a pleasure working with you! [speaker001:] Hi, how may i help you today? [speaker002:] I want to check the status of my account [speaker001:] Ok, and what would you like to know about it? [speaker002:] I have a shipping question related to my subscription [speaker001:] Ok, can I get your name first? [speaker002:] Rodriguez Domingo [speaker001:] Ok, Rodriguez, and what is your shipping question? [speaker002:] I want to find out if my account includes free shipping to out of country locations [speaker001:] It sounds like you want to know if you can perform shipping to outside the US [speaker002:] Yes, how much does that cost? [speaker001:] Ok, I have just checked the system and it seems that is not the case This type of benefit is usually only reserved for silver or gold members [speaker002:] Oh, that's not a problem then, I I'm a Silver member! [speaker001:] Ok, wonderful. In that case, please also review the benefits pages for Preferred Members. I just sent you a link to the FAQs where you can find more information [speaker002:] OK, sounds good So it sounds like I might be able to get free shipping then [speaker001:] Yes, I think that's the case [speaker002:] It's great to be Silver! [speaker001:] Ok, is there anything else you would like to know? Hello? Are you still there? ok, this chat will time out due to inactivity, have a great day! [speaker001:] Good morning. [speaker002:] Hi! How can i help you today? [speaker001:] I'm trying to look up my purchase history but I don't have the phone to log into my acount anymore. for the two factor authentication. [speaker002:] Sure! Let me reset it for you Whats your full name? [speaker001:] it's David Williams. [speaker002:] I need your email address please to reset the code [speaker001:] ok it's dwilliams@email.com [speaker002:] new pin has been sent to your email for best practices, you should follow security protoocol. That link should show you security best practices [speaker001:] thanks. I just no longer had the phone number associated with it and i don't know how to change it. [speaker002:] i changed it to use email instead does that work for you? [speaker001:] yes that will work fine! [speaker002:] great havea. good day [speaker001:] Hello, how can i help you today [speaker002:] would like to return an item since it is the wrong color [speaker001:] Sure could i get your name or account id [speaker002:] Joseph Banter. [speaker001:] along with your username email adress and order id [speaker002:] jb933533. 6794356038 [speaker001:] Okay, and what is your membership status please [speaker002:] gold [speaker001:] Okay since your a gold member you can return it, you are going to need to print out a shippoing label, could i get your adress city state and zip code please [speaker002:] 6797 1st ave brighton tx 82561 [speaker001:] Okay would you like to do the refund by mail in store or at a drop off center [speaker002:] mail [speaker001:] Okay i have sent you the link with the shipping label, is there anything else i can help you with today [speaker002:] ok thank you. that is all [speaker001:] Great have a nice day [speaker001:] hi there [speaker002:] Hi! What can I help you with today? [speaker001:] i wanted to know if you'd be able to tell me the arm length on a shirt i'm thinking of buying? [speaker002:] Sure thing. What shirt are you looking at, in particular? [speaker001:] it's the michael kors shirt. the one that's $49 [speaker002:] What size were you looking at? [speaker001:] oh, probably an xl [speaker002:] I see. Well unfortunately it looks like I only have the arm measurements up to a Large. The large is 36 inches, if that helps you out at all. [speaker001:] oh sure, that's fine i'm sure the difference isn't that much thanks for the help [speaker002:] I'm so sorry I can't be more specific for you. Did you have any other questions today? [speaker001:] nope, that was it. thanks again! [speaker002:] My pleasure! Enjoy the rest of your day! [speaker001:] Hello, how may I help you? [speaker002:] I forgot the password to my account. [speaker001:] Okay, I will need your full name and username. [speaker002:] Name is Tanya Afzal Sanya* My username isn't available for this test. It's probably sanya.afzal maybe? Do you need my number or security answer? [speaker001:] I can recover your username with your zip code and phone number [speaker002:] Zip code: 4627 phone number 467-611-8823 [speaker001:] Thank you, your username is safzal1. [speaker002:] Great! Thank you. [speaker001:] I can't get your old password, but I can make a newly generated one for you. [speaker002:] That works. [speaker001:] I will need your security question answer [speaker002:] Alexander [speaker001:] Thank you, your new password is ijfla0g5g1 [speaker002:] Great. Thanks [speaker001:] You're welcome. Is there anything else you need? [speaker002:] No [speaker001:] Okay, have a nice day. [speaker001:] Hello, how can I assist you? [speaker002:] Search is taking long and I wanna know why it's taking such a long time [speaker001:] Have you tried clearing out cookies in your web browser? [speaker002:] Let me try that [speaker001:] If that does not work, try logging out of the site and logging back in. [speaker002:] it worked [speaker001:] OK, good. I will notify our Website Team about the issue. [speaker002:] thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] no [speaker001:] Have a good day. [speaker001:] hello how may i help you today? [speaker002:] Hello. I signed up for the premium subscription shopping service because there are great benefits but I was wondering if I can get an extension because I'm getting paid in a few days and I'll have more money. [speaker001:] i see, you are asking for an extention on your subscription, and I can help with that today first i need your full name to pull up your account [speaker002:] Crystal Minh [speaker001:] i will then need your account id and order id, to pull up the subscription. thank you, now please provide your account id and order id [speaker002:] Account ID: Q9YMTXE90T and Order ID: 0947846928 [speaker001:] thank you, and what is your membership level? gold, silver, bronze, or guest? are you there? i will need your membership level to proceed [speaker002:] I'm sorry, bad connection, it's silver. [speaker001:] as a silver member, i am authorized to give a one day extention does that work for you [speaker002:] Can I get a few more days? [speaker001:] i do not have that ability however i can have a manager call you [speaker002:] Yes please [speaker001:] if you wish to, i will need your phone number [speaker002:] 480-5920 [speaker001:] the manager will call you back later today is there anything else i can help you with? [speaker002:] Nope, that's all, thanks so much! [speaker001:] have a good day [speaker001:] Hello, how can I help you? [speaker002:] HI! I would like to know about your refund policy just in case I decide to make a purchase [speaker001:] We offer refunds on orders placed, but not yet shipped. Make sure you hold on to your username and email address along with your account details to make the refund process faster. Once shipped, you may return a product varying on your membership level. Did you have any other questions? [speaker002:] no thank you [speaker001:] No problem, you have a good da. day. [speaker001:] Hello How often does the jacket need to be washed? [speaker002:] Hello, what can I do for you today? Okay let me look into that for you? We suggest you wash it as often as it's worn. If you're always wearing it, twice a season. If you wear it less, only once should do. [speaker001:] Thanks for the info. [speaker002:] Is there anything else I can do for you today? [speaker001:] That's all. [speaker002:] Then have a nice day! [speaker001:] Hello, how can i help you today [speaker002:] Hi. I seem to have forgotten my username [speaker001:] Okay lets get that for you, could i get your Full Name Zip Code Email Adress and Phone Number please [speaker002:] Sanya Afzal 65544 Phone Number: 202-4374 And I don't have an email address [speaker001:] Okay, your username is safzal1 try logging in with that [speaker002:] Ok great. Can you hold on Yes. That seems to work. Thanks! [speaker001:] Glad to hear it, can i help you with anything else [speaker002:] No that's all [speaker001:] Okay, have a good day [speaker001:] Hi, there. How can I help you? [speaker002:] Hi, i'm at check out trying ot use my promo code but it keeps coming back as invalid. Was there anything you could do to help me? [speaker001:] Oh no! Let me check that for you. May I have your name please? [speaker002:] sure it's Joseph Banter [speaker001:] When was the promo code issued? [speaker002:] 5 days ago [speaker001:] Okay, so it should still be valid. I'm going to check the system to see what the error is. [speaker002:] alright thank you. [speaker001:] May I have your membership level, please? [speaker002:] Gold [speaker001:] The error was on our end, so I do apologize. Here is a new code: ZQJSK [speaker002:] Aweosme thank you so much [speaker001:] You're welcome. Is there anything else I can do today? [speaker002:] No thatll be it for me [speaker001:] Have a good day! [speaker001:] Hello. How may I be of assistance for you? [speaker002:] Hi, I want to check the status of my account. I think I am missing some credits. [speaker001:] Sure. May I have your name please? [speaker002:] My name is Sanya Afzal [speaker001:] And what were the credits from? [speaker002:] From the promotional package from a few weeks ago. I never got my credit. [speaker001:] Oh Im sorry to hear that. Let me take a further look. Sanya. I am seeing that the credit has been credited back to you. Sometimes the portal messes up. Can you log out then back in. You should see it. Do you see it? [speaker002:] Okay i will try that. Thank you! [speaker001:] Anything else I can help you with? [speaker002:] I'm not sure. I will give it a few days to see if it is just taking a while. No I think that is all, thank you! [speaker001:] Great. Have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] HI, my orders delivery time is wrong and needs to be changed [speaker001:] I can certainly help you with that. Can I please have your full name, account ID, and order ID? [speaker002:] Norman Bouchard Account ID: IXFL8PHPDW Order ID: 7929110003 [speaker001:] I sincerely apologize. I've reviewed your order and determined that we made a mistake in your delivery. How would you like to have your delivery changed? [speaker002:] What are my options? [speaker001:] We can change your delivery time from morning to evening. [speaker002:] Ok yes evening would be best. [speaker001:] I've successfully changed your delivery time to evening. Is there anything else I can help you with today? [speaker002:] thats it, thank you [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi! How much is overnight shipping? [speaker001:] One moment, I will find this out for you. Overnight shipping for continental U.S based customers is as follows: [speaker002:] ok [speaker001:] If it is 5 pounds or less, $39.99, $54.99 for items of 10 pounds or less, and $69.99 for all other items. If you are in Hawaii or Alaska it is going to be $10 higher per category and we do not ship outside the U.S I hope this answers your question! [speaker002:] Yes it did [speaker001:] Great! Is there anything else I can help you with today? [speaker002:] That was my only question [speaker001:] Awesome, you have a good day now! [speaker001:] Good afternoon. What may I help you with today? [speaker002:] Hi I have a question about a promo code I'm trying to buy a jacket but it says my promo code is invalid. Can you check what's up? [speaker001:] Certainly. Can I have your name and the promo code please? [speaker002:] Alessandro Phoenix 9587 [speaker001:] Thank you. Give me a minute to pull this up for you. When were you issued this code? [speaker002:] 8 days ago [speaker001:] Typically our promo codes expire after 7 days. Can you tell me what your membership level is? [speaker002:] gold [speaker001:] Great. I can go ahead and issue you a new code. [speaker002:] ok great [speaker001:] Your new prome code is: L3IEY. This will give you 20% off. [speaker002:] cool thanks! [speaker001:] You are welcome. Can I help with anything else? [speaker002:] that's it [speaker001:] Ok, have a good day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi! I was trying to log into my account to chek my shopping history but I have forgotten my password I was hoping you could help [speaker001:] Yes, I can definitely help with that. It happens to all of us, sometimes Do you know your username off hand, before we begin? [speaker002:] Thank you am sorry I forgot my username Apologies [speaker001:] ah, that's no problem at all. I can get both items for you right away I'll just need to gather a few pieces of information from you may I first ask your full name and any two of the following: your zip code, phone number, andor email address [speaker002:] Chloe Zhang 98300 275-8373 [speaker001:] [and then, while I'm taking care of a few things on my end, if you could find either a PIN number or an answer that you gave to a security question, that will come in handy later] [speaker002:] I apologize I do not have that information handy [speaker001:] Oh, I see well, I do have your username, it is czhang1 [speaker002:] Oh okay Thats what I needed Thank you [speaker001:] ah, you're welcome Is there anything else I could help with? Okay, I can see you must have had a password stored in your web browser or something, so I'm glad that I was able to help with the username. Have a good day, Ms Zhang [speaker001:] The promo code doesn't work I got this code 8 days ago. [speaker002:] I'm sorry about that. May I have your full name? [speaker001:] Rodriguez Domingo [speaker002:] Let me check our system to verify the issue. Unfortunately, we can't extend the expiration date of the promo code but I may still be able to help. What is your membership level? [speaker001:] guest [speaker002:] I apologize, as a guest, I cannot do anything about an expired promo code. [speaker001:] ok, I understand. [speaker002:] Is there anything else I can help you with? [speaker001:] no [speaker002:] Okay. Thanks again. [speaker001:] Hello, how can I help you today? [speaker002:] I want to state of the refund. know* [speaker001:] I can look in to this for you. Are you waiting for a refund and want to see if it has gone through yet? [speaker002:] Exactly. [speaker001:] Can I please get your full name or Account ID? [speaker002:] David Williams [speaker001:] Thanks David. I just pulled up your account but have you look up the order. Can I get your username, email address and Order ID? [speaker002:] davidwilliams795,davidwilliams795@email.com,7242615218 [speaker001:] Thanks David. You are on the ball today! [speaker002:] Thanks [speaker001:] It looks like you refund is in progress. You should see it within a few days. [speaker002:] thanks for the info. [speaker001:] No problem, was there anything else you needed help with today? [speaker002:] no [speaker001:] Thanks David, have a great day. [speaker001:] Hi, I'm wondering if it is possible to get gum off the sole of your shoes? [speaker002:] Let me find out for you! One moment. It will take about 15 minutes, but it can be done. You need to get a butter knife and rub a glob of peanut butter over the gum. Let it sit for 10 or 15 minutes [this depends on how soft the gum was when you stepped on it]. The gum will soften more an After that, clean your shoe with soap and water to get rid of any remaining peanut butter or gum. Is there anything else you need? [speaker001:] ok great. that's all thanks [speaker002:] You're welcome! Have a nice day. [speaker001:] Hello, thank you for contacting Acmebrands how may I help you? [speaker002:] Hi there, I just placed an order and I need help changing the shipping information. I typed in the wrong address. [speaker001:] I am happy to assist. May I have your full name or account number? [speaker002:] My full name is Sanya Afzal [speaker001:] Thank you Sanya and to confirm the order status is received not shipped yet? [speaker002:] No, it has not shipped yet. My order statement says order recieved [speaker001:] Thank you, to confirm the order may I please have your username, email address, and order number? [speaker002:] My username is safzal51 [speaker001:] Thank you and your email? [speaker002:] My email is safzal51@email.com [speaker001:] Lastly your order number please? [speaker002:] My order number is 8254991355 [speaker001:] Thank you. We need to update the address correct? [speaker002:] Yes please [speaker001:] May have I have the new address? [speaker002:] 5350 1st Ave Brighton, NY 82745 [speaker001:] Your order has been updated. Is there anything else I may help you with? [speaker002:] No, that is all. Thanks [speaker001:] Thank you for contacting us, have a great day. [speaker001:] hello?? [speaker002:] Hello, how may I help you? [speaker001:] I was charged for a $79 shirt but I never bought it [speaker002:] Okay, sorry for this. Can I have your name, please, and we can get this sorted out. [speaker001:] Chloe Zhang [speaker002:] Thank you, I'll also need your Username, Email, and Order ID. [speaker001:] chloezhang824 username chloezhang824@email.com order ID 1246736986 [speaker002:] Okay, I just need to check your order here. This does appear to be our mistake. I'll reverse the order and get your credit back to you now. [speaker001:] okay thank you so much. [speaker002:] You're all set. Sorry for the trouble. Is there anything else I can do for you? [speaker001:] that's all, have a good day [speaker002:] You too! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi! I need help becuase my credit card keeps getting rejected [speaker001:] OK. I can help. The website keeps saying invalid card? [speaker002:] Yes What should i do [speaker001:] OK. First, try reentering the payment info and submitting. Let me know if that works. [speaker002:] i just tried but it didn't work [speaker001:] Ok. Try logging out and in and seeing if it refreshes. Did that work? [speaker002:] no, sorry L [what else [speaker001:] Please double check the expiration on your card. Is it still good? Is the card still valid? [speaker002:] oh that was it it expired last week! [speaker001:] That explains it. No problem. [speaker002:] have a great dya [speaker001:] You too! [speaker001:] hello [speaker002:] so loud [speaker001:] I want to check on my order status [speaker002:] what can i help you wuth today? sure, let me pull up your account give me name [speaker001:] my name is Albert Sanders [speaker002:] what is your order question? [speaker001:] the cost of shipping is too high [speaker002:] are you trying to downgrade your shipping to avoid fees? [speaker001:] no I want to cancel my order I want a refund!! $2000 [speaker002:] how much refund? [speaker001:] AcmeBrands, how may I help you? [speaker002:] Yes i would like to pay my subscription fee to keep it active [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Joyce Wu and account id is ZXJXRIMAJ4 [speaker001:] Could I have your order id? [speaker002:] 1627431558 [speaker001:] Thank you The standard subscription is $99, how much of that would you like to pay? It is for the full year. [speaker002:] $99 and i would like to use my card i have on file already [speaker001:] Ok. Your subscription has been renewed for a year and you paid $99 using the card on file. [speaker002:] thank you [speaker001:] Can I help you with anything else? [speaker002:] that will be all [speaker001:] Have a good day. [speaker001:] hello [speaker002:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker001:] yes i would like to pay my subscription fee [speaker002:] I'll be glad to help you with that. May I get your full name, please? [speaker001:] Norman Bouchard [speaker002:] Thank you, Norman. To continue assisting you, may I please get your Account ID and Order ID? [speaker001:] PSUXXPD9QY and 7142953650 [speaker002:] Our standard subscription fee is $99 per year. How much would you like to pay toward your subscription at this time? [speaker001:] i would like to pay the $99 with the card i have on file [speaker002:] All set! I've placed a charge of $99 to your credit card on file. [speaker001:] great, thanks [speaker002:] Is there anything more I may help you with today? [speaker001:] that will be all [speaker002:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I am hoping to get some more information about the jeans I'm thinking about ordering. [speaker001:] OK. I can help. What was your question? [speaker002:] I am looking at the Calvin Klein jeans. Is there an option with rips in the jeans? [speaker001:] OK. I can check for you. One moment. [speaker002:] I really hope so!!!! [speaker001:] One of our most popular styles has artistic holes and tears in them. [speaker002:] Awesome!!! [speaker001:] Please search our website for details Anything else? [speaker002:] No, that's all I needed right now! Thanks! [speaker001:] You're welcome. Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hello I would like to know more about a pair of jeans The materials of the jeans [speaker001:] Sure, no problem. [speaker002:] and the guarantee they have from the manufacturer [speaker001:] Just a moment. [speaker002:] ok [speaker001:] I am having an issue with the system, my apologies. [speaker002:] dont worry about it [speaker001:] Apologies! The jeans are made out of denim and cotton. [speaker002:] I understand, looks like the system really played a number on you lol thanks for the info [speaker001:] Haha, absolutely, and one moment as I find out the manufacturer information. [speaker002:] quite a rascal that system [speaker001:] It is, I'm assuming you want information about the return policy? [speaker002:] yes that is correct [speaker001:] It depends on membership level, gold members are allowed unlimited returns, silvers last 6 months, bronzes 90 days, and all other members are allowed 30 days! Is there anything else I can do for you today? and again my apologies for the issues, haha! [speaker002:] thats ok lol I hope the system is more cooperative from now on that would be all nice chatting with you [speaker001:] Me too. [speaker002:] thanks for the assit [speaker001:] Same to you! Great, thank you for contacting AcmeCorp and have a good day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi, I want to know if my shopping cart qualifies for free shipping [speaker001:] The items in your cart qualify for free shipping if the total pre-tax cost exceeds $25. Otherwise, it is a flat shipping fee of $4.99. Is there anything else I can help you with today? [speaker002:] i have a jacket thats $69 and another that is $54 so that's over $100 right there [speaker001:] Perfect! You definitely qualify:] [speaker002:] cool, that's all i need then, thanks [speaker001:] You're welcome! have a great day and happy shopping! [speaker001:] Hello, thank you for reaching out to us today. How may I help you? [speaker002:] Hi my cart is not updating. I dont understand all I want is to shop [speaker001:] I'm sorry to hear that. Let's see what we can do to try and get it fixed. [speaker002:] Okay thank you [speaker001:] First could you try loggign in and out of your account to see if that clears anything up? [speaker002:] Sure no that did not work [speaker001:] Hmm alright. Could you refresh the page once or twice and try to add an Item to see if that does anything? [speaker002:] Sure that worked! Yay [speaker001:] Awesome. I'm glad we were able to get it workign! [speaker002:] me too [speaker001:] Was there anything else I could help with today? [speaker002:] That was all Have a fabulous day! [speaker001:] Thank you for shopping with us. Have a wonderful day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I am intereted in purchasing some Calvin Klein boots and would like to know if they come with a warranty [speaker001:] Happy to help, may I have your name please? [speaker002:] David Willias Williams [speaker001:] thanks David. Give me a second. Yes, they come with warranty for 12 months from date of purchase. [speaker002:] Ok great [speaker001:] Great, is there anything else that I can help you with? [speaker002:] That is all [speaker001:] Have a nice day! [speaker001:] Thank you for contacting Acme Brands! How can I assist you today? [speaker002:] Hi! I managed to lose my phone and I can't access my account because of the two factor authentication [speaker001:] I'm sorry to hear you've lost your phone, but I'll be able to help you get back into your account. Can you provide me with your name or account ID? [speaker002:] Norman Bouchard [speaker001:] I've pulled up your account, Norman. I'll need to send you an email with a reset code to use to access your account. What is your email address? [speaker002:] I do not remember it. Sorry it was in my phone [speaker001:] No problem. Do you have the PIN number to your account? [speaker002:] No. I know my security question answer. I hope that works It is ahmed [speaker001:] Yes, thank you. I'll send the reset code email to your email on file with us. [speaker002:] Thank you so much! [speaker001:] I'll also be sending you a link about security practices because we do recommend that you always use the best practices to protect your account. You're welcome. Is there anything else I can help you with? [speaker002:] Ok, thank you No thank you [speaker001:] Great, enjoy the rest of your day! [speaker001:] Hi, how can I help you? [speaker002:] Hi, I would like to check to see if I have the premium subscription [speaker001:] Okay, can I have your name please [speaker002:] My name is Joseph Banter [speaker001:] Okay can I havre the account ID and order ID [speaker002:] the id is 463810 and the order # is 5454 [speaker001:] You do not currently have an active membership [speaker002:] Okay, if I sign up for the premium subscription, does it include free international shipping? [speaker001:] Yes [speaker002:] And what is the fee for premium memebership [speaker001:] $100year [speaker002:] Can I pay monthly or is it a one time fee? [speaker001:] It is two payments, 6 months apart [speaker002:] Okay, thanks. I will give it some thought and get back to you later. Thanks for your help [speaker001:] You're welcome [speaker001:] Hello, how can I help you today? [speaker002:] Can you tell me about the return policy? [speaker001:] I can give you information on that. May I ask who I am speaking with today? [speaker002:] Sanya Afzal [speaker001:] Thanks Sanya. Our return policy depends on what your membership level is. Gold members are allowed unlimited returns. Silver can return items purchased within 6 months, bronze 90 days and all others must return items within 30 days. [speaker002:] alright thanks for that info [speaker001:] Depending on the reason for the return we may be able to help you if you have your receipt of if the item is in the original packaging. [speaker002:] Understood [speaker001:] Did you have any other questions today? [speaker002:] that was everything thank you [speaker001:] Thanks Sanya, you have a great day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hi. I was wondering if you could tell me how much overnight shipping is? [speaker001:] Yes, I can help you with that. Can I have your name? [speaker002:] Chloe Zhang [speaker001:] Chloe, give me one moment while I provide you with the shipping information. [speaker002:] I'm having a Zoom happy hour tomorrow and was really hoping for a new outfit for it! [speaker001:] The price of overnight shipping is based on the weight of your product. For continental US customers, it's $39.99 for items 5 pounds or less, $54.99 for 10 pounds or less and $69.99 for all others. For Hawaii and Alaska, the price is $10 higher per weight category. We do not ship outside of the US. [speaker002:] Yikes, that is pretty pricey. Maybe I don't care about virtual happy hours that much. Thanks for the information though! [speaker001:] You're welcome. I hope you still have a great time during happy hour. Is there anything else I can help with? [speaker002:] That was all today, thanks [speaker001:] Alright, you have a wonderful day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] can i change the shipping address of my order [speaker001:] Certainly, I can help you with that May I ask your full name or your account ID before we begin [speaker002:] joseph banter account id is YIVAB3E9PU [speaker001:] Thanks, Mr Banter and you have an open order that you would like to change the address on? [speaker002:] yes. do you need an order number [speaker001:] Yes, I do Can I also ask the current status of your order? is it "Order Received", "In Transit", etc. [speaker002:] ok 0295917489. oh the order is recieved [speaker001:] Okay, the good news is that the item is getting ready to ship, so I can easily change your address [speaker002:] oh good! [speaker001:] May I just ask your username and email address [speaker002:] josephb7@email.com josephb7 [speaker001:] There we are, I can see your account details now, so it should only take a moment to update this if you have your new address handy, I can put that right into the system [speaker002:] sure. 4497 kennedy st brighton, mi 89411 [speaker001:] Excellent, your order will now ship on time to your new address in Brighton [speaker002:] great. thanks so much [speaker001:] Is there anything else I can help you with while we're here? [speaker002:] no, that's it [speaker001:] Very good. Have a good day Mr Banter [speaker001:] Hi, how can I help you today? Is anybody there? [speaker002:] Hi I want to move your shipping to next week delivery because you want to avoid paying any shipping fee. [speaker001:] Okay, let me check on that. Could I get your name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] Okay, I'll just need your account ID and order ID. [speaker002:] Account ID: 6IRL9M94PK Order ID: 8605715936 [speaker001:] Thank you. What is the shipping status for this item? [speaker002:] In Transit [speaker001:] Could I get your membership level with us? [speaker002:] Bronze [speaker001:] The order has already started shipping, but I can add credit to your account for the shipping fee. I'll go ahead and do that, yes? Okay I've added the credit to your account. Can I help with anything else? [speaker002:] No but thank you [speaker001:] Okay, can I help with anything else today. Have a nice day. [speaker001:] Hello! [speaker002:] Hello, how can I help you? [speaker001:] My credit card is getting declined for no reason [speaker002:] Sorry to hear that. Can I please have your name? [speaker001:] Sure, Norman Bouchard [speaker002:] Thanks, Mr. Bouchard. Can you please try entering your credit card number again? [speaker001:] One moment please Yes, I tried, but it's not working [speaker002:] Have you tried to log out and back into your account again? [speaker001:] Let me try one second You know this time around it worked. That's amazing. Thanks a lot. Hello, are you there? [speaker002:] Yes, glad it worked. Is there anything else? [speaker001:] Hello, how may I help you today? [speaker002:] Looking to see what happened? I only ordered one thing and it says I ordered two? [speaker001:] I see so you got an email saying you ordered two items but you only ordered one correct? [speaker002:] Yes [speaker001:] Let's investigate. May I have your full name or account ID please? [speaker002:] yes, Rodriguez Domingo [speaker001:] Now may I have your account ID and Order ID please? [speaker002:] EMYBJJW4ZC 6595839441 [speaker001:] Fantastic, one moment I will check with the system. Ah it seems the email was in error. You will only be charged for the original item your ordered. [speaker002:] great so I don't need to do anything else? [speaker001:] Apologies for the confusion. [speaker002:] no worries [speaker001:] No it will be just fine, you will only get charged for the original item, our system made an error Is there anything else I can help you with today? [speaker002:] thats it [speaker001:] Thank you for your business, have a wonderful rest of your day! [speaker001:] Hello, how can I help you today? Is there anybody there? [speaker002:] I need help with a refund [speaker001:] Okay, could I get you name please? [speaker002:] Allessandro Phoenix [speaker001:] Please hold for just a minute. Can I ask the reason for this refund? Are you still there? [speaker002:] Yes, the item did not fit correctly. [speaker001:] I'm sorry to hear that. [speaker002:] It is ok, I just didn't love it [speaker001:] Could I have your username, email address and the order ID please? [speaker002:] yes alessandrophoenix312@email.com alessandrophoenix312 and 0403933250 [speaker001:] Thank you. Okay, what sort of refund method do you prefer? [speaker002:] I want it to offset the Michael Kors jacket that I am going to purchase [speaker001:] We can add value to your account is that what you'd like? [speaker002:] yes [speaker001:] Great! I'll just need your account ID. [speaker002:] I dont have that [speaker001:] Please hold for a moment. Okay, what was the value of the refunded item? [speaker002:] 100 [speaker001:] Okay, a refund has been issued. Is there anything else I can help with? [speaker002:] no that is it [speaker001:] Okay, have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] I ordered one time, but I got an item saying I ordered two? [speaker001:] Glad to help. May I have your full name please? [speaker002:] Albert Sanders [speaker001:] thanks Albert. To verify your identity, I also need your account id and order id please. [speaker002:] KZTTQEBVCQ,0716071039 [speaker001:] Perfect. Did you receive an email about this? [speaker002:] yes [speaker001:] The system shows that the email was wrong. You can rest assured that you were only charged for one item. You may ignore the email. [speaker002:] ok [speaker001:] Great, is there anything else that I can help you with? [speaker002:] no [speaker001:] Have a nice day! [speaker002:] goodbye [speaker001:] bye. [speaker001:] Hello, how may I assist you today? [speaker002:] Hi, I'm having a lot of trouble on the website today [speaker001:] Oh no, that's not good. Lets see what I can do to help you. [speaker002:] specifically, with the search bar. I just see a spinning wheel, and it never loads the results for me [speaker001:] May I ask who I am speaking with? [speaker002:] Chloe Chloe Zhang [speaker001:] Just to verify, you are having a problem with the search not working Chloe? [speaker002:] Yes, it's the search that's sluggish [speaker001:] I have a few things we can try to do to fix that. Chloe, can you try logging out of your account and back in and see if it will work then? [speaker002:] okay, one second I'm back in, and I see the same result, just a spinning wheel [speaker001:] It sounds like the website is really slow for you. Is it just the search that is not working. Or the whole site is slow? [speaker002:] Just the search bar. Is there anything else I could try for that [speaker001:] Yes. Do you know how to clear the cookies on your computer? [speaker002:] Yes, I do. I never thought of that. Let me give it a try And, oh good, it seems to be working now [speaker001:] Sure, if that doesn't work there are a few other things we can try. [speaker002:] A few test searches are going great, and I can find exactly what I was looking for [speaker001:] Excellent! I'm so glad that wasn't too hard to fix. [speaker002:] Me too [speaker001:] Is there anything else I can help you with? [speaker002:] Thanks for all your help, that was all I needed [speaker001:] Thanks, have a great day Chloe. [speaker001:] Hi! Thanks for contacting Acme. How can I help you today? [speaker002:] I would like to pay for my premium subscription. [speaker001:] Of course, let me look into that for you. May I get your full name? [speaker002:] David Williams, Account ID J2CBGTNL6G [speaker001:] Just one moment, Mr. Williams. May I also get your Order ID, sir? [speaker002:] sure, it is 7672750199 [speaker001:] Great. Our standard subscription is $99 for the year. Is that the amount you'd like to pay today? [speaker002:] Yes, can you charge it to my credit card that I have on file? [speaker001:] Of course, I'll place the charge on that account for $99. [speaker002:] Great, thanks for your help. Have a nice day. [speaker001:] You're all set. Is there anything else that I can help you with today? [speaker002:] No, that was all I needed. [speaker001:] Have a great day and thanks for choosing Acme. [speaker001:] Hello there! How can I help today? [speaker002:] Hi. My name is Rodriguez Domingo. My Account ID is O8LMFTMXTF. I believe I was charged twice for my subscription fee. Could you check this please? [speaker001:] Of course, I'm sorry for the trouble! One moment, please. What is your order ID? [speaker002:] My Order ID is 2684941034. [speaker001:] Thank you! And what is your membership level, Rodriguez? [speaker002:] Bronze [speaker001:] Thank you. Unfortunately, I'm showing on my end that there was not a billing error. I believe that the confusion is due to the fact that this year's subscriptions are more expensive. I'm very sorry for the inconvenience. [speaker002:] Hmmm...Ok. [speaker001:] Is there anything else that I can help you with, though? [speaker002:] That is all. Thanks. [speaker001:] You're welcome, have a nice day! [speaker001:] Thanks for choosing AcmeBrands! What can I do for you today? [speaker002:] hi, I never received my order [speaker001:] I'm sorry to hear! Let me check on that for you. [speaker002:] thanks [speaker001:] Can you please send me your full name so that I can pull up your account? [speaker002:] Chloe Zhang [speaker001:] Thank you, Chloe. While I do that, please send me your email address, username, and order ID, so that I can validate your purchase. [speaker002:] Email Address: czhang71@email.com Account ID: FVHCE787J3 Username: czhang71 [speaker001:] Thank you. And how long have you been waiting for the package? [speaker002:] Over a week now [speaker001:] Also, I will actually need the order ID to validate, not the account ID. [speaker002:] 0035490900 [speaker001:] Got it, thank you. I'm very sorry for the inconvenience. I'm going to have a replacement shipped to you immediately. Can you please send me your full shipping address? [speaker002:] Can you do overnight? I need it for this weekend. 4313 Lexington Ave Newark, MI 1772 I just checked and it's actually been 9 days [speaker001:] We will get it to you as soon as we can. [speaker002:] thank you [speaker001:] What is the item in question? [speaker002:] A tshirt and 2 jackets. It should show that on the order ID [speaker001:] What brands? Apologies, I don't have access to that information on my end. [speaker002:] It's on the order ID [speaker001:] But unfortunately, I can't access that on my end, so I need to get the information about the brands from you, and then I will have them all shipped out immediately. [speaker002:] calvin klein, michael kors and tommy hilfiger please hurry I'm late for work [speaker001:] It's been ordered, and they will arrive shortly. Can I help you with anything else today? [speaker002:] no bye [speaker001:] Have a nice day! [speaker001:] Hi, can I help you? [speaker002:] Hi, my name's Alessandro Phoenix. I have a premium subscription service with Acme I'm having a bit of trouble finding the account details, so I was hoping you could tell me how much I owe on the subscription [and I can pay it off right now] [speaker001:] Sure! Just need your account AND order ID, please. [speaker002:] certainly, in that order, they are: BCJGZ56P4R 7364623918 [speaker001:] Is due for 14 in three days, it is active now. [speaker002:] ah, I see, that's 14 dollars due in three days? [speaker001:] Right. [speaker002:] okay, is it possible to just charge that to the credit card on file? [speaker001:] It is, would you like to? [speaker002:] Yes, that would be great [speaker001:] Discard refund statement. Your subscription has been renewed. Anything else today? [speaker002:] No, that's everything. Thanks a lot [speaker001:] Have a good one! [speaker001:] HI! Thanks for contacting the Support team. How can I help you today? [speaker002:] I'm pretty worried, I haven't paid my subscription payment yet. I'm ready to purchase some items but I don't think my subscription payment has been processed. should I just skip shopping for now? Should I go ahead? [speaker001:] Sure, so you want to check on the status of your payment? I can help you with that. [speaker002:] Ok, great. Do you need info? [speaker001:] Can I have your Full name? [speaker002:] Rodriguez Domingo Phone is 845-9908 [speaker001:] The standard subscription cost is $99. Is that how much you'd like to pay? [speaker002:] I can't pay that yet because that is on a credit card that hasn't posted my payment yet. Can I have an extension on that payment before I post it? [speaker001:] Okay, can I get your account ID? [speaker002:] I don't have that. [I'm at work at not at my usual computer with passwords on it]. [speaker001:] Okay, one moment please. Do you have your username? [speaker002:] I'm sorry I don't. [speaker001:] Okay, I can see that you owe $14 on your acccount. Would you like to pay that today? [speaker002:] I'd rather try to get an extension to pay later. [speaker001:] I can't give you an extension without your Account ID. [speaker001:] Hello! How can I help you today? [speaker002:] I'm trying to log in but I forgot my username [speaker001:] I can help you with that! can I have your full name or account ID please [speaker002:] Joyce Wu [speaker001:] Now can I have your zip code, phone number, and email address please [speaker002:] 59675, 284-8509, jwu54841@email.com [speaker001:] Ok. I got your account up. your username is jwu1 [speaker002:] great [speaker001:] Is there anything else I can help you with today? [speaker002:] no that's it. Thanks [speaker001:] Your welcome! I hope you have a great day [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you? [speaker002:] Hi! I have trouble logging into my account because I forgot the password I was hoping you can help me with that [speaker001:] Sure, I can help with that. What is your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] Thank you Norman, what is your username? [speaker002:] normanbouchard109 [speaker001:] And do you have your PIN or the answer to your security question? [speaker002:] I do have the pin 741525 [speaker001:] I won't be able to recover your original password, but I will be able to reset it for you. Here is your new password: tvp47g1ecsb Is there anything else I can help with? [speaker002:] That is all. Thanks for your help [speaker001:] Thank you, have a great day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] I ordered a shirt but I wanted to upgrade to overnight delivery so I can get it as soon as possible. Can you help me? [speaker001:] Sure, I'll see what I can do to help with that. Could you please give me your full name so I can pull up your account? [speaker002:] Joseph Banter [speaker001:] Thank you Joseph. Could I also have your Account ID and Order ID so I can pull up the order? [speaker002:] Order ID: 1505577533 Account ID: QRBWGT6K4E [speaker001:] Great, I was able to find the order. Could you tell me what the shipping status is please? [speaker002:] You have received the order. [speaker001:] It looks like the package was labeled as delivered a little prematurely but that means it will likely arrive today so theres no need to do the upgrade. [speaker002:] OK. Thanks. [speaker001:] Was there anything else I could help you with? Oh wait I'm sorry [speaker002:] No, thanks. [speaker001:] I missread that. Order Received was the status so we can go ahead and get it upgraded. Can I have your membership level please? [speaker002:] gold [speaker001:] Great I'll be able to upgrade the shipping for you free of charge. Alright you're all set and should receive your oder tomorrow. Sorry about the confusion. [speaker002:] OK. Thank you [speaker001:] Take care and have a great day! [speaker001:] Hello, how can i help you today [speaker002:] Hi I wanted to check my order status but I can't log in I lost my phone [speaker001:] Okay sure, could i get your full name or account id please [speaker002:] : Sanya Afzal [speaker001:] Okay and i need your email adress to send you the link to reset your phone login [speaker002:] ok sanaf42312@gmail.com [speaker001:] Okay i have sent a link to your email so you can login to your account. Is there anything else i can help you with [speaker002:] No, I guess that's it thanks [speaker001:] Okay, have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] I wanna know more about the 99 dollar Calvin Klein jeans [speaker001:] Can you please tell me more about the question you have regarding these Calvin Klein jeans? [speaker002:] are they durable? [speaker001:] Can you please be more specific with your question? [speaker002:] what are they made out of? [speaker001:] They are made of 100% cotton [speaker002:] cool thanks [speaker001:] I am not sure that I've answered your question. [speaker002:] are there any larger or smaller sizes? larger in particular [speaker001:] I would be glad to answer that for you. Please give me a moment to look up that information. We have a wide variety of sizes for Calvin Klein jeans, including small, medium, and large. The standard lengths is 36 inch inseam. [speaker002:] great thanks [speaker001:] However, some sizes may be out of stock. In this case, please check back at a later time. We usually restock these jeans at the beginning of every month. [speaker002:] Thank you [speaker001:] You are welcome. Are there any more questions I can answer for you today? [speaker002:] no [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi. My name is Crystal Minh. I am a bronze level member. I would like to know if the subscription service includes free shipping from other countries. [speaker001:] Crystal, I'll look up that information for you. One moment please. I can see here that unfortunately international shipping is not free. Sorry about that. [speaker002:] Ok thanks for your help. [speaker001:] All other questions about subscriptions can be found here in the FAQ. [speaker002:] ok [speaker001:] Did you need anything else? [speaker002:] That was it for today. [speaker001:] OK, hope you have a good day! Bye [speaker001:] Hello, how can I help you? [speaker002:] I want to check my account for more information on an order but i cant because i forgot my username [speaker001:] Let's try and recover that for yo Can I get your full name or account ID? [speaker002:] Joseph Banter [speaker001:] Thanks. Can I also get your zip code, email address, and phone number? [speaker002:] 69499 Phone Number: 577-6076 I dont know my email address [speaker001:] Thanks, that was enough for me to verify your identity. Your username is jbanter1 [speaker002:] Thanks [speaker001:] Anything else you need? [speaker002:] Thats all [speaker001:] Have a great day [speaker001:] Hi! How can I help you? [speaker002:] I'm trying to buy this jacket for my pet llama and my credit card keeps getting rejected! [speaker001:] oh no! I can help you with that! The first thing I'd like you to do is just try once more and let me know if it still doesn't work [speaker002:] Sure. Give me one second. ago;rih Oops. Sorry my llama wanted to say hello. Can't type with those hooves. Unfortunately it didn't work. [speaker001:] ok, next try logging out and logging back in and see if it works now [speaker002:] Okay. Let me do that quickly. [speaker001:] Llamas are notorious bad typers [speaker002:] No. That didn't work either! [speaker001:] and they tend to eat hands ok, can you check the expiration date on your card? [speaker002:] Oh my gosh! I feel so foolish. I was using an old card. They all have llamas on them. Easy to get them confused. [speaker001:] Haha, I have the exact same problem! Too many llama cards! Well at least you know what the issue is now! Is there anything else I can help you with? [speaker002:] That was it. Thank you! [speaker001:] you're welcome, have a great night! [speaker001:] Thanks for choosing AcmeBrands! What can I do for you? [speaker002:] I'm trying to use my promo code and it keeps telling me it's invalid [speaker001:] Let me check on that for you. [speaker002:] ok [speaker001:] What is your name, please? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. Do you know when the promo code was issued? [speaker002:] 5 days ago [speaker001:] Okay, let me see if I can help you. What is your membership level, Joseph? [speaker002:] gold [speaker001:] Okay. Our Bronze, Silver, and Gold members can get a new code generated for them, so let me do that for you now! [speaker002:] great [speaker001:] Here is your new code, which will get you 20% off of your next purchase: US0KY Can I help you with anything else today? [speaker002:] No, thanks a lot [speaker001:] You're welcome, Joseph, have a great rest of your day! [speaker001:] Hello, how can I help you today? [speaker002:] The site isn't accepting my card. I have tried to purchase a coat several times and my card continues to be declined. [speaker001:] Happy to help, may I have your full name please? [speaker002:] David Williams [speaker001:] thank you. You may try entering your credit card information again. [speaker002:] Okay IT was declined again [speaker001:] You may then log out and log in back. [speaker002:] I will try that Ah! got it! [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No, that is all [speaker001:] Have a nice day! [speaker001:] Hi [speaker002:] Hello, how can I help you today? [speaker001:] I need to access my account but i lost my phone i use my phone for two factor authentication [speaker002:] Glad to help. May I have your full name please? [speaker001:] Crystal Minh [speaker002:] thanks Crystal. To reset, I will be sending a special code to your email. Can I have your email address? [speaker001:] cm607106@email.com [speaker002:] thanks. The reset code is being sent to your email address. [speaker001:] Cool let mr try me great i am in [speaker002:] I am also sending you a link for security best practices. You may follow them for security in the future. [speaker001:] thanks... [speaker002:] Great, is there anything else that I can help you with? [speaker001:] thats all i need [speaker002:] Have a nice day! [speaker001:] Hi! How can I help you? [speaker002:] Hey hey! Chloe Zhang here. Can y'all help me figure out the status of my premium subscription? [speaker001:] Sure, Chloe. I will need your account ID and order ID [speaker002:] Account ID: 4DAL0TEMVJ Order ID: 5560721611 Sorry, my original message was kinda vague, huh? Basically, I wanna find out how much is due, and pay the remaining balance. [speaker001:] It looks like your subscription is inactive and the $49 was due yesterday. Would you like to pay that today? [speaker002:] Oh shoot! Yes please please please. I want to keep my subscription! [speaker001:] Okay, no problem! Would you like to use the credit card on file or give me info for a new one today? [speaker002:] Yeah, let's just go with the credit card on file. Thanks a lot for your help. [speaker001:] Okay, you're all set! Is there anything else I can help you with today? [speaker002:] Whew! Thanks a lot, kind CS person. That's it! [speaker001:] You're very welcome, Chloe! Have a great day. [speaker001:] Hi. Thanks for contacting support, how may I help you today? [speaker002:] I need to confirm the shipping address of my order. I got an email saying it was going to the wrong place. My name is Chloe Zhang [speaker001:] I'd be happy to look into that for you. Just one moment. May I also get your Account ID and your Order ID? [speaker002:] Account ID: BNCZDKVLJI Order ID: 2013754465 It should be going to 5105 Primrose Ave Monterey, WA 60550 [speaker001:] Sure, first I need to validate your purchase, can I get your email address? [speaker002:] Email Address: cz502130@email.com [speaker001:] Do you have your username available? [speaker002:] Username: cz502130 [speaker001:] Got it, thanks. I'm actually able to confirm that your shipping address was correct. I'm not sure why you got the email, but there is no issue for you. [speaker002:] Great. Thank yo so much [speaker001:] Is there anything else that I can help you with today? [speaker002:] Tghat's all Have a nice day. [speaker001:] Have a great day! [speaker001:] Hi! How may I help you today? [speaker002:] Hello, I cannot access my account because I have lost my phone and need it to get the two factor authentication can you help me? [speaker001:] Ok, I can help with that What is your name? [speaker002:] Crystal Minh [speaker001:] Can I have your email address [speaker002:] crystalming45@email.com [speaker001:] I have sent you an email. It will include a code and all the information you need to get back into your accound. I have also sent a link about account security [speaker002:] Thank you [speaker001:] Is there anything else I can help with today? [speaker002:] That is all [speaker001:] Great! Enjoy the rest of your day [speaker001:] Hi, how can I assist you? [speaker002:] Hi there. I just wanted to confirm my shipping address because I got an email saying that I live in Tahiti, when I am actually in New York. Is my package on route and is it being delivered to 7743 Kennedy St? [speaker001:] May I have your full name and account ID? [speaker002:] Phone Number: 380-2981 Member Level: Guest Email Address: normanbouchard454@email.com Account ID: YMVEZCHS8K Username: normanbouchard454 Order Statement Purchase Date: 2020-02-19 Order ID: 5771582589 Address: 7743 Kennedy St San Mateo Sorry about that please disregard My name is Norman Bouchard and my Order ID is 5771582589 [speaker001:] It's ok...I need most of that information anyways... [speaker002:] Haha okay, I was trying to cut and paste the order ID number but it accidently copied and pasted everything. Sorry about that! [speaker001:] Ok, the order is to be delivered to 7743 Kennedy. My system shows the correct address, there must have been some error in our e-mail program. [speaker002:] Okay, perfect. Thanks for checking into this for me. [speaker001:] I apologize, the process is automated and there may have been a programming error. [speaker002:] No proble at all [speaker001:] Your order should arrive correctly, feel free to contact us with any other concerns. [speaker002:] So long as my order is coming to the right address, I am content. Thanks again [speaker001:] Is there any thing else I can help you with? [speaker002:] No that's everything. Thank you! [speaker001:] Have a good day. [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] I have a question about my account I just got an email saying that I was charged for a premium subscription service but I never ordered it Can you remove it from my account and refund me the amount charged to my card [speaker001:] I'm so sorry about that! May I get your full name, please? [speaker002:] Chloe Zhang [speaker001:] Thank you Chloe, and I do apologize for the inconvenience. May I ask, how were you informed about this issue? [speaker002:] email [speaker001:] Let me check the system to get to the bottom of this for you. Thank you for your patience, Chloe. I have removed the extra service that was erroneously added to your account. [speaker002:] great thanks [speaker001:] May I offer you a $40 refund for your inconvenience? [speaker002:] yes that's fine [speaker001:] Your refund has been processed. Is there anything more I may help you with today? [speaker002:] that's it thanks for your help [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi there, how can I help you today? [speaker002:] Hello, I need to change my shipping option. [speaker001:] No problem. Can I have your full name so that I can pull up your account, please? [speaker002:] Chloe Zhang [speaker001:] Thank you, Chloe. One moment, please. To verify your identity, can I please get your account ID and order ID? [speaker002:] my account id is LIGYJLVWSA and my 0859913990 order id is my order id is 0859913990 [speaker001:] Got it, thanks! Would you like to upgrade or downgrade your shipping? [speaker002:] I need my pants tomorrow. I want to upgrade to overnight shipping [speaker001:] Okay, what is the shipping status right now? [speaker002:] in transit [speaker001:] Unfortunately, because it is already in transit, we are unable to change anything. [speaker002:] oh dang. okay [speaker001:] However, since it is already in transit, it is most likely to arrive either today or tomorrow, so there should be nothing to worry about. Can I help you with anything else today? [speaker002:] Oh alright. No, that's it. Thanks for your help. [speaker001:] You're welcome, have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I've ordered from you before but I can not remember my username to get into the system. Can you help me? [speaker001:] Happy to help, may I have your full name please? [speaker002:] David Williams [speaker001:] thanks, David. To verify your identity, I also need your zip code and phone number please. [speaker002:] I just moved. Believe you have my old address that is 2088 Lincoln Ave, Baltimore, CA 93382. My phone number is unchanged and is 806-8371. [speaker001:] thanks, but can you reconfirm your phone number? [speaker002:] 806-8371 [speaker001:] How about your email address? [speaker002:] dw118827@email.com [speaker001:] thanks Your username is dwilliams1. [speaker002:] Let me try to get into my account [speaker001:] Take your time. [speaker002:] Oh, that does not look like the account I remember. [speaker001:] Does that account contain your personal details? [speaker002:] yes [speaker001:] then I think this is your account. [speaker002:] ok. thank you. [speaker001:] don't forget to change your address in your account. [speaker002:] will do. [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No thank you. [speaker001:] Have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] yes i have questions about one of your products [speaker001:] Okay, great. I can help with that What would you like to know? [speaker002:] Well, I bought a Michael Kors jacket and spilled wine all over it! Do you know how to remove a stain from that jacket? [speaker001:] Let me check. Good news! I can tell you how to remove the wine stain. [speaker002:] yay! [speaker001:] First, you want to wet a cotton cloth and then gently dab [not wipe] it on the stained area. Next sprinkle salt on the stain and let it sit for about 5 minutes or more. Until the excess fluids are absorbed. [speaker002:] salt, how weird. thx [speaker001:] You're welcome. There's a bit more Next you will pour boiled water on the area to help flush out the stain and then put it in the laundry at the hottest water setting you have. This should remove any residual markings. Last you can dry it on the line or at the low heat dryer setting. [speaker002:] that's very helpful. thx! [speaker001:] You're welcome! Can I help with anything else today? [speaker002:] nope that's everything. i have to go wash that jacket off. thx! [speaker001:] Good luck! Have a great day Good bye [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] There seems to be a $79 fee added to my order that I can't figure out what it's for [speaker001:] Oh let me look into that for you. Can I have your name, Account ID, and Order ID please? [speaker002:] Norman Bouchard Account ID: 2ISTRLND9D Order ID: 3266469061 [speaker001:] Perfect. Thank you, Norman. Let me look into that for you quickyl. Okay, it does look like this was a company error. What is your membership level? [speaker002:] Silver [speaker001:] Perfect. And you said the fee was $79 correct? [speaker002:] yes [speaker001:] Perfect. Okay that amount will be removed. I apologize for that error. Can I help you with anything else today? [speaker002:] Nope that is all [speaker001:] Thank you and have a great day! [speaker001:] Hi, this is Crystal Minh, I'm a member there. I'm thinking about buying some things, but I would like to know more about your membership levels [speaker002:] Great! I can definitely help you with that. I have pulled up your account and just need to verify your identity. What is your account ID? [speaker001:] Oh, umm, I don't know what my account ID is I know that my membership level is Bronze. May I just ask some general info about the higher levels? [speaker002:] That's okay. I verified it. Let me look up the different benefits for you. [speaker001:] It's not that big of a deal, its just that I'm heading to Snyderville with my friends Noxeema and Vida, and I wanted to buy a lot of things beforehand to really look my best Are there any kind of just general "Membership Privileges" that a Gold or Silver account would give me Maybe just, hypothetically, if I had an Order Issue in the future [speaker002:] Our Silver Membership gives you all of the perks included with the Bronze, and you can have agents make purchases on your behalf. With the Silver membership, you can cancel orders at any time. [speaker001:] ah, that sounds nice [speaker002:] Gold members get unlimited refunds and will always be given the benefit of the doubt in transactions. And all of the included benefits of Silver & Bronze. [speaker001:] Ah that's good. Yes, the gold membership sounds nice, but I think I can handle the upgrade myself. Thanks for everything. [speaker002:] You are so welcome! Can I help you with anything else? [speaker001:] No, that's fine. Thanks [speaker002:] Have fun with your friends! [speaker001:] welcome to AcmeBrands, how can I help you? [speaker002:] I was wondering what is going on and if you got any problems on your end. it's being super slow [speaker001:] let's look into that. what exactly are you trying to do? can you give me a bit more detail please? are you still there? [speaker002:] yes I am having trouble browsing your website [speaker001:] trouble with searching? adding things to the cart? or just laggy? can I have your name please, excuse me [speaker002:] laggy Chloe zhang [speaker001:] let me notify our web team about that sometimes it helps if you logout & back in to your account have you tried that? [speaker002:] yes [speaker001:] ok. is it just our website? [speaker002:] yes [speaker001:] have you tried other ones? [speaker002:] yes [speaker001:] please try closing all other tabs & programs that can slow things down so much is there a purchase you need me to help you with? [speaker002:] Ok I am going to try that now I was just browsing for hubby birthday coming up next month [speaker001:] good to shop in advance! is that any better? [speaker002:] yes that seemed to help. thank you [speaker001:] great! is there anything else today? [speaker002:] no [speaker001:] ok then have a nice day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi. I am shopping for a new coat for my post quarantine activities! I received a promo code and was wondering how long it is good for? [speaker001:] Ah! I will find this out for you. Is the promo code not applying the credit? Or you just want to be sure its going to do that when you finish shopping? [speaker002:] I'm just not quite ready to use it yet, so I was wondering how long it's good for [speaker001:] Got it, my apologies, wont be much longer. [speaker002:] No worries. [speaker001:] They are good for a total of 7 days after they are issued! [speaker002:] That's the info I needed. Thanks for your help. [speaker001:] I hope this answers your question and I apologize for the wait. Great, you have a good day! [speaker001:] Hello! What can I do for you? [speaker002:] Hello, I would like to find out when the annual fee is due for the premium subscription? [speaker001:] Sure! What is your full name? [speaker002:] Sanya Afzal [speaker001:] Thank you Sanya, one moment. And what are your account and order IDs? [speaker002:] B7YXPOKNDK, 5578191998 [speaker001:] Thank you! Your subscription is active, but you had a $14 bill that was due yesterday. Would you like to pay that today? [speaker002:] Ok can I go ahead and pay that yes please [speaker001:] Sure. With your card on file? [speaker002:] yes [speaker001:] Done! [speaker002:] thank you [speaker001:] I'm sending you a link to the site where you can manage this on your own in the future if desired. You will need your username to log in, though. Do you know it? [speaker002:] I do [speaker001:] Great, then you're all set! Can I help you with anything else today? [speaker002:] that is all [speaker001:] Okay, have a great day! [speaker001:] Hello! How can I help today? [speaker002:] Hi, I'd like to add another item to my order The order ID is 2014100799 [speaker001:] Sure thing. Can you please tell me your full name so that I can pull up your account? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. And for verification purposes, can you please send me your account ID? [speaker002:] IXVN7GBEGD [speaker001:] Perfect, thank you! What is the shipping status of your order? [speaker002:] Order Received [speaker001:] Great, so it's still very early in the process, so I can add the item no problem. What is the item that you would like to add? [speaker002:] It's the Calvin Klein Boots [$74] [speaker001:] I've made the purchase for you, and they will be arriving shortly! Can I help you with anything else today? [speaker002:] Awesome, thanks! That's all I need [speaker001:] You're welcome, have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] I want to sign up for a premium subscription or rather pay my bill [speaker001:] Okay great, can I have your name [speaker002:] Norman Bouchard [speaker001:] Can I also have your accoutn ID and order ID [speaker002:] I can't find my order # but my account ID is 2DWUGA4INN oh wait, yes my order id is 1512905813 [speaker001:] How much did you want to pay today? [speaker002:] I want to pay whatever I need to keep my subscription active for the year [speaker001:] Okay your toal due by tomorrow is $49. How would you like ot pay? [speaker002:] do I have to pay online or can I mail a check? [speaker001:] You can pay online by credit card? Do you have a credit available to pay? [speaker002:] I have a debit card, can I use that instead? [speaker001:] Sure, can I have the numbe rplease [speaker002:] 0445121269690420 [speaker001:] You account is not up to date, Is there anything else I can do [speaker002:] why isn't my account up date? hello? [speaker001:] It is up to date I'm sorry I mistyped [speaker002:] 222OY for mturk purposes since the last one of these didn't give me a code thanks, that's all I need [speaker001:] Have a nice day! [speaker001:] hi, how may I help you today? [speaker002:] Hello, I would like to check that status of my order because the delivery time is wrong and needs to be changed [speaker001:] No problem, may I have your full name? [speaker002:] Sanya Afzal [speaker001:] Next, I need your account id and order id, please. [speaker002:] Account ID: MVPPKOPGU8 | Order ID: 8877865049 [speaker001:] What is the shipping status, please? [speaker002:] the shipping status says delivered [speaker001:] Sorry it is too late to do anything now because it has been delivered. [speaker002:] okay, well thank you for helping me today [speaker001:] Is there anything else I can help your with today? [speaker001:] Hello, how may I help you? [speaker002:] I recently purchased jeans and would like to return them since I found a pair locally at a much better price. [speaker001:] Okay, I will do my best to help. What is your name? [speaker002:] David Williams [speaker001:] What is your email? [speaker002:] dw886054@email.com [speaker001:] And if you could give me your username and Order ID as well, please. [speaker002:] Username is dw886054 the order id is 3458219172 [speaker001:] Do you have a preference for what kind of refund you get? [speaker002:] Please refund it back to the Debit card I used to purchase please [speaker001:] Okay, thank you. One moment. A refund has been issued to your account. [speaker002:] How long should the refund take to make it back to my account [speaker001:] It should be issued immediately. [speaker002:] Okay, thank you so much [speaker001:] Thank you. [speaker001:] Hello, how can I help you today? [speaker002:] Hi, can I change my shipping date on an order for next week? I really can't afford the shipping fee right now. [speaker001:] Okay, can I have your full name? [speaker002:] David Williams [speaker001:] And your account and order ID's? [speaker002:] Account ID: Q3TEPYVIKX Order ID: 6667143484 [speaker001:] And what's the shipping status of your order? [speaker002:] It says delivered, but that's not true, because I don't have it. [speaker001:] Well it is true, maybe you haven't seen where it was left. Can I ask your membership level? [speaker002:] Um, I have a PO box that I check every day, and it's not there. Bronze level. I just checked it 20 minutes ago, and it's not there. [speaker001:] Well since you already have it, maybe you had it shipped to your home. I can't slow the shipping. But I can refund you the cost of the shipping because you're a Bronze member. [speaker002:] Okay, that will work. I'll have to check now and see if it got delivered to the wrong box or something. I can check with the neighbor and see if they have it. [speaker001:] Okay, is there anything else I can do for you today? [speaker002:] No, that's it. Thanks for your time. Have a good one now [speaker001:] Then have a nice day! [speaker001:] Hello, how can i help you today [speaker002:] I am trying to buy a jacket, but my credit card keeps getting rejected. Can you help me? [speaker001:] Of course, to start could try make sure the card is not expired [speaker002:] No, it is a new card. I got is last week. [speaker001:] Okay, could you try logging out and in and trying again [speaker002:] I tried that. It did not work. [speaker001:] Okay, let me make the purchase for you. Do you want me to use the card on file or is it a different card [speaker002:] Use the card on file as long as you an get it to work!!! can get it to work. Sorry about the typos. [speaker001:] Okay sure,looks like there is an issue on our end since i was able to easily is there anything else i can do for you [speaker002:] No. That is all. [speaker001:] Okay, have a good day [speaker001:] Hello, how may I assist you today? [speaker002:] Hi, I seem to have forgotten my username. Can you help me with that? [speaker001:] Yes, what's your name? [speaker002:] Rodriguez Domingo [speaker001:] Thank you. Can I have your zipcode and phone number please? [speaker002:] 6479 351-401-3481 [speaker001:] Thank you for your information, I have located your account. Your account number is rdomingo1 Can I help you with anything else? [speaker002:] That's my username? [speaker001:] Sorry, yes. [speaker002:] Can you hold while I try to log in? [speaker001:] Not your account numbe! Of course. [speaker002:] Looks like that works. Thanks for your help. That's all. [speaker001:] Great. Have a wonderful day. [speaker001:] HI [speaker002:] Hello, how can I help you today? [speaker001:] ABOUT JEANS PANT? [speaker002:] You have a question about jeans? What specifically are you looking for? [speaker001:] HOE TO QUALITY CHECK? CLOTH QUALITY? [speaker002:] I'm sorry, what specifically about the quality are you looking for? [speaker001:] WORTH FOR MONEY? [speaker002:] That is not a question I can answer for you. That is a subjective opinion you will have to decide for yourself. [speaker001:] OK THANK YOU [speaker002:] Have a great day. [speaker001:] hello, how can i help you today [speaker002:] HI! I was looking at a product and I see that the price listed is much higher than available otherwise on other sites It is way overpriced [speaker001:] so if i understand correctly, you are inquiring about our storewide pricing policy today? [speaker002:] no The item am looking at buying [speaker001:] what is the item? [speaker002:] The same item is way overpriced compared to the competition [speaker001:] and may i get your name please? [speaker002:] It is a Tommy Hilfiger shirt Joyce Wu [speaker001:] thanks joyce, let me look into this issue of the pricing on the tommy hilfinger shirt for you [speaker002:] Thank you [speaker001:] Ok it seems our pricing is set by our suppliers, so if it is slightly more expensive I must apologize, there is not much I can do [speaker002:] So you cannot price match? [speaker001:] we will give it a shot let me pull up your account [speaker002:] thanks [speaker001:] may i get your account id? [speaker002:] Account ID: C01SVLUHFF [speaker001:] May I also have your order number? [speaker002:] Order ID: 2088848220 [speaker001:] Thank you As I stated before, Our pricing systems are dynamic and set by our vendor, there is not much leeway that we can give [speaker002:] Sure. So you cannot price match. Is that correct? [speaker001:] I can make an exception one time only since you were unaware of our pricing policy [speaker002:] Thanks. I appreciate it [speaker001:] if you would like, I can give you a promo code to add to the order so the price will match on the shirt ok one moment please [speaker002:] Thanks [speaker001:] The code is 25DBF [speaker002:] Thank you [speaker001:] no problem, is there anything else I can help you with today? [speaker002:] Thats all Thank you [speaker001:] have a good one [speaker001:] Hello, how may I help you today? [speaker002:] How do I know if my cart qualifies for free shipping? [speaker001:] One sec please. Your shopping car qualifies for a free 5 day shipping if the total, before tax, is more than $25. [speaker002:] Alright, thanks for that. [speaker001:] If your order is $25 or under, there is a flat shipping fee of $4.99. [speaker002:] Should be easy to do. [speaker001:] Would you like to know about overnight shipping? [speaker002:] No I am alright, just wanted the info on the free shipping had some shoes I wanted [speaker001:] Oh ok. Is there anything else I can help you with today? [speaker002:] thats it thanks [speaker001:] Thank you. Have a great day! [speaker001:] Hello. how can I help you today? [speaker002:] I ordered the wrong item and would like to change my shipping order [speaker001:] Sure. Can I have your name please? [speaker002:] Crystal Minh [speaker001:] Thank you. Can you explain more detail about what it is you would like? [speaker002:] I would like to change the shipping order or perhaps a return [speaker001:] What is the shipping status? [speaker002:] delivered [speaker001:] What in particular is wrong with the "shipping order"? [speaker002:] i ordered the wrong item i would to return the item [speaker001:] May I have the username, email, and order id please? [speaker002:] crystalm305 crystalm305@email.com Order ID: 2022600706 [speaker001:] SO you just need to return something? Am I missing anything? [speaker002:] yes just a return [speaker001:] Ok I sent over a return label. Just print that out and send it back. Anything else I can help you with? [speaker002:] Okay thank you, that is everything [speaker001:] Great have a nice day. [speaker001:] Hello, what can I help you with today? [speaker002:] I have a pending refund and want to know the status. I want to return this coat and want the cost of that added to my pending refund. [speaker001:] No worries let me look into that for you [speaker002:] My pending refund is $100 and this coat is $64 [speaker001:] Can I have your full name? [speaker002:] Sanya Afzal [speaker001:] And your username, email, and order ID? [speaker002:] Email Address: sanyaa08@email.com Username: sanyaa08 Order ID: 2400755580 [speaker001:] Okay, your refund is still in progress. Hopefully it should be done soon That is the status of your refund [speaker002:] Okay, will this coat be added to it? [speaker001:] Give me a moment and I'll sort that out for you. What's the exact item? [speaker002:] Michael Kors coat $64 [speaker001:] And just to be sure $64 And your previous refund was $100? For a total of $164 [speaker002:] Yes, thanks! [speaker001:] Okay, it's all been sorted Is there anything else I can do for you today? [speaker002:] That is all! [speaker001:] Then have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] I'm trying to order some boots and the promo code I was sent won't work [speaker001:] Ok, I should be able to help with that Does it say the Promo code is invalid when you try to use it? [speaker002:] Yes [speaker001:] Ok, can I have your full name or Account ID please? [speaker002:] David Williams [speaker001:] Mr. Williams our Promo codes are usually valid for about 7 days, do you know how old that one is? [speaker002:] I guess it was about 9 days ago. I got it in an email [speaker001:] Ok, that could be the reason it's not working. One moment please [speaker002:] As a gold member is there anything you can do to help me out? [speaker001:] Yes, I'm sure there is since you are a gold member. I can generate a new Promo code for you now since you are a Gold member [speaker002:] That would b great! Thanks so much for your help. [speaker001:] You're welcome! thanks for being a loyal customer [speaker002:] Thanks. I really appreciate it. [speaker001:] Your welcome. Here is your Promo code for 20% off: QBNTG that will work at checkout! [speaker002:] Perfect. Thanks for all your help. Have a great day. [speaker001:] You too! Good bye [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi there, I purchased this for my husband and I'd like to exchange it for a different color [speaker001:] Okay. May I have your full name to pull up your account? [speaker002:] Crystal Minh [speaker001:] Thank you. Now may I have your user name, email address, and order ID to validate your purchase? [speaker002:] Email Address: crystalm985@email.com Username: crystalm985 Order ID: 3095636532 [speaker001:] Thank you. What is your membership level? [speaker002:] Bronze [speaker001:] When did you make your purchase? [speaker002:] 2020-03-12 [speaker001:] Great, that means we can process this. May I have your address for the shipping label? [speaker002:] 4593 Kennedy St Monterey, NY 95315 [speaker001:] Would you like to return the current item? [speaker002:] It was the wrong color, can I get a different color in exchange? [speaker001:] I'm sorry, at this point we have to have the original one returned before we can process an exchange. [speaker002:] Ok [speaker001:] Once the first one is returned, we can get you out another one in the right color. [speaker002:] Sounds good, thanks [speaker001:] So how would you like to return the original? [speaker002:] By mail [speaker001:] Okay, everything is ready to go. You'll receive your shipping label soon. Is there anything else you need? [speaker002:] No, thanks! [speaker001:] You're welcome! Have a nice day. [speaker001:] Hi, there. How may I help you? [speaker002:] I wanna know how to wash a black 79 dollar Guess jacket [speaker001:] Okay, I can help you with that. You can wash the jacket in your washer and dry it normally in your dryer. But please dry on low heat. [speaker002:] thanks [speaker001:] You're welcome. May I help you with anything else? [speaker002:] no [speaker001:] Have a great day! [speaker001:] Thank you for reaching out to us today. How may I help you? [speaker002:] Hi [speaker001:] Hello, what can I do for you today? [speaker002:] I got a promo code in my email about 8 days ago Freeship20 but it keeps getting declared as invalid [speaker001:] Oh that's unfortunate. Lets see what I can do to help. Could you provide me with your Full name or account ID please? [speaker002:] Norman Bouchard [speaker001:] Thank you Norman. I was able to pull up your account. Most of our promo codes are valid for 7 days after you recieve them but let me go ahead and look into this one for you. It looks like this promo was supposed to be one of our extended ones so it should still be valid. I'm sorry for the inconvenience. Let me get a new code for you. Alright here's your new code. IWPN7 Was there anything else I could help you with today? [speaker002:] cool nope thanks! [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi, I have had an issue with shipping. On my recent order they charged me $20. I have never seen shipping this high. What's the reason? [speaker001:] Sure, I'd be happy to help you with that! Can I have your name please? [speaker002:] My name is Alessandro Phoenix [speaker001:] Are you looking to downgrade the shipping to save on shipping fees? [speaker002:] That's fine. I just think $20 for shipping is a little over the top. I usually pay $5 [speaker001:] or were you looking for a refund of the shipping price? [speaker002:] I was hoping for a refund. [speaker001:] ok, I'll need your username, email address and order ID please [speaker002:] My username is alessandrophoenix198. My email address is alessandrophoenix198@email.com and my order ID is 9287142062 [speaker001:] Thanks for that info, can you tell me the shipping status of that order? [speaker002:] It says it is in transit [speaker001:] ok, I can go ahead and waive that fee for you! [speaker002:] You are awesome. Thank you! [speaker001:] you're very welcome, anything else I can help with? [speaker002:] No, that is it. [speaker001:] ok, glad to be able to help, have a great day! [speaker001:] Hello. How can i help you today? [speaker002:] I am looking at Guess boots and I wasn't able to find a detail about them on the product page. [speaker001:] Okay what detail are you trying to discover? [speaker002:] how long do the boots take to break in? [speaker001:] So our Guess boots are usually broken it fairly quickly, on average between 40-60 hours of wearing them We recommend not wearing all day for the first week or so and treating with oil two to three times the first week [speaker002:] ok, i'll be heading to the product page to add them to the cart and finalize the order. [speaker001:] Is there anything else I can do for you today? [speaker001:] Website is too slow to run. [speaker002:] Hello, I can help you troubleshoot this. Could I get your name, please? [speaker001:] Crystal [speaker002:] Could you try logging out of your account and back in? [speaker001:] I just tried that, It didn't work. [speaker002:] Could you also try closing other tabs and programs on your computer, Crystal? [speaker001:] Perfect! It just worked. Thank you very much. [speaker002:] They could make it slow. Great, anything else? [speaker001:] no [speaker002:] Have a good day! [speaker001:] Hello, how can i help you today [speaker002:] Hey, I placed an order but I need to add something. I forgot to add it before. [speaker001:] Okay sure, could i get your full name account id and order ID please [speaker002:] Alessandro Phoenix, NUJXIEVO4C, & 6707415897 [speaker001:] Okay and what is the shipping status of the order [speaker002:] It's "Order Received" [speaker001:] Okay great and what would you like to add to the order [speaker002:] The $64 Guess shirt [speaker001:] Okay, is there anything else i can do for you [speaker002:] No thanks, that's it. [speaker001:] Okay, have a great day [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I am a premium subscription shopping service member. I was just going through my invoice and realized that I have been billed twice for the same item I would like to request my money back please [speaker001:] Does your bill show that you were charged twice for your subscription fee? [speaker002:] No. An item i had ordered It is a Guess jacket [speaker001:] Oh I see Is there an unknown charge on your bill, or does it specifically show that you were charged twice for the same item? [speaker002:] It shows that I have been charged $89 twice thats the price of the jacket i had bought [speaker001:] Ok, Can I please have your full name or account ID? [speaker002:] Crystal Minh [speaker001:] Can I also have your username, email address, and order ID please? [speaker002:] Order ID: 6627046954 I have the account id. Do not have the username handy [speaker001:] do you have your email address? [speaker002:] i have my phone number [speaker001:] Ok, please tell me your account ID [speaker002:] Account ID: LRQ7FAJAJ5 Order Statement LRQ7FAJAJ5 [speaker001:] Thank you. I've reviewed your account, and it seems that we charged you an extra amount by mistake. [speaker002:] thank you [speaker001:] Please give me a moment to process your refund. A refund of $89 has been processed for your account. Is there anything else I can help you with today? [speaker002:] Appreciate it That's all. Thank you [speaker001:] Thank you. Have a great day! [speaker001:] hello! how can I help you? [speaker002:] Hi I got a code for 20% off a few days ago and it isn't workinh [speaker001:] ok, I'd be happy to help you may I have your name please? [speaker002:] Joseph banter [speaker001:] ok, is it Mr Banter or Ms Banter? [speaker002:] Mr [speaker001:] ok, thank you Mr Banter. If the code was issued a long time ago, that might be the reason it's not working Has it been more than 7 days since you got the code? Mr Banter? [speaker002:] Hmmm maybe 8 7.5 [speaker001:] ok, let me check my system. What is your membership level? [speaker002:] Guest [speaker001:] ok, it looks like the code has expired and unfortunately there are no current promotional codes. The code you have expired after 7 days Is there anything else I can help you with? It doesn't seem like it since you haven't responded. Have a good night! [speaker001:] Hello. How may I help you today? [speaker002:] Hey.:] I'm guying a t-shirt and I was just wondering what material your t-shirts are normally made of. buying* [speaker001:] Sure let me take a look for you. [speaker002:] Thanks.:] [speaker001:] Right now our most popular is pure cotton. [speaker002:] Okay, it looks pretty soft, I just wondered what it was. Thanks! [speaker001:] It is Its 90% cotton10% linen for that extra soft feel. Very comfortable. [speaker002:] Nice, that'll work well for a gift. [speaker001:] Is there anything else I can help you with? [speaker002:] No that was it I think, but thank you so much for taking the time to answer my question. [speaker001:] No problem. Have a nice day. [speaker001:] hello [speaker002:] hi I would like to know more about this product i'm looking at on your site before i decide to order it [speaker001:] Ok What is the product name and what would you like to know about it [speaker002:] Michael Kors Jacket I would like to know does the jacket shrink after washing it [speaker001:] The jacket is made of high quality fabric that won't make it shrink after washing. You just need to be careful of over drying the jacket [speaker002:] ok thank you [speaker001:] It's better to put it in a low heat setting when drying you are welcome Would this be all for today? [speaker001:] hello? [speaker002:] Welcome to AcmeBrands. How may I help? [speaker001:] I was charged for jeans I never ordered? [speaker002:] OK. Let me look into it. One moment. May I have your full name or account ID [speaker001:] I'm Sanya Afzal [speaker002:] Thanks, I have pulled up the account. What is your username, email address, and order ID? [speaker001:] username sanyaafzal338 sanyaafzal338@email.com 1909091772 order id [speaker002:] Thanks, I have validated the purchase Let me check our system and see if this was an error. I apologize. It was an error on our end. Let me fix that. [speaker001:] awesome [speaker002:] OK. Your account has been credited back. Anything else I can help with? [speaker001:] Hello, how may I help you today? [speaker002:] The website is not working well. It is going very slow. What is up? [speaker001:] There can be many different causes for. I'll write up a report to our team and notify them of this issue. In the meantime would you like me to try to find a solution for you? [speaker002:] Yes [speaker001:] Could you try logging out of your account and back in to see if this resolves the issue? [speaker002:] hello [speaker001:] Hi, does logging out of your account and back in help resolve the issue? [speaker002:] I will try. Any other solutions? I did what you asked, it did not work [speaker001:] You could also visit another webiste to see if that works correctly. [speaker002:] Ok, I did! Other sites worked fine [speaker001:] Okay, one last thing to try would be closing other browser tabs and programs on your computer in case they are causing the site to go slowly. Let me know if that helps [speaker002:] Ok, I did that, it worked. Thanks [speaker001:] Great, is there anything else I can do for you? [speaker002:] No, thanks [speaker001:] Have a good day! [speaker001:] Hi! How can I help you today? [speaker002:] I need to make sure you have the right shipping address for my order. [speaker001:] Sure! Can I have your name please? [speaker002:] Norman Bouchard [speaker001:] What is your shipping status? [speaker002:] it says order received, but I have not [speaker001:] I'll also need your username, email address and order id [speaker002:] Username: nb124057 nb124057@email.com Order ID: 4669374309 [speaker001:] Thank you! I have verified everything. And just to verified you need to updated the address [speaker002:] Can you tell if if the I have the right shipping address? [speaker001:] Sure! What address should it be? [speaker002:] 1683 Kennedy St Brighton, WA 30451 [speaker001:] I see the street address is off by one number. I'll update that now. Is there anything else I can help with today [speaker002:] No. thank you for your help. [speaker001:] You're Welcome! Have a great day [speaker001:] Hello how can i help you today [speaker002:] Hello, I am trying to use a promo code and it is saying that it is invalid [speaker001:] what is your ful name? [speaker002:] Chloe Zhang [speaker001:] When was the code issued? [speaker002:] 2 days ago [speaker001:] okay so it is within the time frame! i will check with the system. Sorry about the error! the code is valid i will generate a new code for you. 4WQIB [speaker002:] Thank you very much [speaker001:] do you ened help with anything? [speaker001:] Hi. How can I help you? [speaker002:] Hello, I would like to check on my ordered to make sure it is the right items. I received an email stating otherwise [speaker001:] Ok Can you tell me your name, your account ID, and the order ID from this order? [speaker002:] Chloe Zhang, 1XBS8PPSOW, 8034799050 [speaker001:] The email was wrong You will not be charged for any extra items on the email [speaker002:] Ok, Thank you [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] That is all [speaker001:] Ok, I'll end this chat now [speaker001:] Thank you for contacting AcmeBrands, how can I help you today? [speaker002:] Hi! I want to buy something but every time I put it in my cart it does not update [speaker001:] OK, let me see what we can try to help fix that. Can you try refreshing the page and trying again? [speaker002:] ok That did not work [speaker001:] OK,can you try logging out and then log back in? [speaker002:] sure one moment that worked. Thanks [speaker001:] OK, great! Is there anything else I can help you with today? [speaker002:] No thank you [speaker001:] You're welcome, have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] I want to keep my subscription going what is my balance and can i pay it off now [speaker001:] Sure. May I have your name please? [speaker002:] Albert Sanders [speaker001:] Can I have your account ID and Order ID? [speaker002:] Account ID: UG3AZVUW8P Order ID: 3069393748 [speaker001:] Its due tomorrow and its $20 [speaker002:] is that the complete remaining balance? [speaker001:] Yes. That is how much your subscription is. [speaker002:] okay how can i pay that now [speaker001:] Here is a link to your profile. Sure. Okay I charged the CC that was on file. [speaker002:] okay thanks [speaker001:] You are all up to date. Anything else I can help you with? [speaker002:] no that was it [speaker001:] Great. Have a nice day. [speaker001:] Hi, thanks for contacting AcmeBrands. How can I help you today? Are you there? [speaker002:] yep I need to confirm my order [speaker001:] I can help you with that. Do you need shipping, item or price information? [speaker002:] It has different items listed than the ones I have ordered based on this email [speaker001:] Okay, I can look into that. Can you provide me with your order number and name? [speaker002:] Crystal Minh, order # 6272514085 I am supposed to have Calvin Klein boots [speaker001:] Did you already receive the shipment and the boots are missing? [speaker002:] yeah, the email says is confirming pants I did NOT order pants [speaker001:] I'm sorry about the mix up. What is your Account ID? [speaker002:] Can you tell me what you have listed as my order? UGKV9CGQXQ [speaker001:] Thank you give me one moment to verify your ID and order. We currently have an order for 1 pair of pants but there is separate order for the books you referenced. [speaker002:] Calvin Klein BOOTS not books and delete the order for the pants [speaker001:] Sorry about that, you're correct, they are boots. I can cancel the order for the pants. You have not yet received them correct? [speaker002:] no can you confirm the price as well [speaker001:] Yes, one moment. The boots are currently listed at $89.99. Are you a Gold member with us? [speaker002:] I have 99 but I will take the discount. Are they the brown ankle boots with the wedge heel? Silver [speaker001:] Yes, they are. Give me a few seconds to cancel the pants order so that it doesn't ship and I'd be happy to give you a refund. Once again I apologize for the mix up. [speaker002:] thank you [speaker001:] I've refunded you for the pants and you should be receiving your boots within the week. Is there anything else I can help you with today? [speaker002:] that should be it, thanks [speaker001:] You're welcome. I hope you have a great day. [speaker001:] Hello, thank you for contacting us. What can I do for you today? [speaker002:] Hi there, I placed an order for a shirt the other day, but I recently received an e-mail from you guys saying it was a different brand. In my order. So I'm just trying to figure out what is going on. [speaker001:] No problem, I should be able to help with that. Can I have your first and last name please? [speaker002:] I'd like to find out what the status is on my shipment. Sure, my name is Crystal Minh [speaker001:] Alright so we're checking on shipment status and confirming the correct item? [speaker002:] Yeah, I'm at work right now and I got an e-mail from you guys saying it's been delivered. But the item it's showing in the e-mail is different than what I ordered. Can you confirm that the item delivered is actually the correct one? [speaker001:] That;s an interesting issue. I can check on our end to see if the item matches what you requested but since it has already been delivered it would need to be returned. [speaker002:] If it doesn't match? [speaker001:] If it doesn't match yes. Can I have your Email address and order ID so I can look up the order please? [speaker002:] Yeah, that wouldn't be a problem, because I'd need to return it anyways to get the right one Sure, one second cm208290@email.com Order ID is 1594526837 [speaker001:] thanks so much and 2 last things, your username and Account ID. [speaker002:] cm208290 Q4BICUHSYF [speaker001:] alright now I'm checkign on the purchase. [speaker002:] ok [speaker001:] Ok and what item was it supposed to be? [speaker002:] A Calvin Klein shirt [speaker001:] Unfortunately it looks like they did send the wrong item. Lets getting a shipping label ready for you so it can be returned asap. [speaker002:] Ok: [ [speaker001:] How long ago was the purchase date? just to add it to our records. [speaker002:] August 17 of last year [speaker001:] Hmm, that is outside of most of our return limits. What is your membership level by chance. We might still be able to make a return possible. [speaker002:] Silver [speaker001:] Do you still have the receipt? [speaker002:] Yeah, I think so [speaker001:] Alright as long as you still have the receipt or the item is in its original packaging we can go ahead with a return. [speaker002:] Ok [speaker001:] I'll need your Address, city, state and zip code so I can make the shipping label. [speaker002:] 6350 Lexington Ave San Mateo, TX 51045 [speaker001:] And would you like to send the item back by mail, in store or at a drop off center? [speaker002:] I'll take it to the local store here [speaker001:] Alright, Everything should be set, Is there anything else I can help you with today? [speaker002:] Nope, that was it. Thanks. [speaker001:] Not a problem, you should recieve and email with the shipping label shortly. [speaker002:] Ok, thanks again [speaker001:] I hope you have a great day! [speaker001:] Hi, can I correct a typo in my address? [speaker002:] Hello, sure, could I get your full name please? [speaker001:] Albert Sanders [speaker002:] Hi, Albert. What is the address currently listed as? [speaker001:] 1765 2nd Ave San Mateo, TX 93062 [speaker002:] To verify your identity could I please have your Zip Code, phone number, and PIN number? [speaker001:] Phone Number: 178-5528, Zip 93062, 538-178-5528 and pin 490274 [speaker002:] Thank you, and what is the new adress? [speaker001:] Just a correction from 1765 to 1764 2nd Ave. [speaker002:] Everything has been updated. Is there anything else I can do for you? [speaker001:] Great, no, that is all. Thank you! [speaker002:] Have a great day! [speaker001:] Hello, thanks for contacting AcmeBrands. How can I help today? [speaker002:] Yes, i would like to know the price of gift wrapping an item [speaker001:] Sure thing, let me look that up for you. Gift wrapping is $4.99 per item, but may vary if the item is oversized. You can also add up to 300 characters to any gift-wrapped purchase. All you need to do is specify a separate message for each item you are gift-wrapping. Is there anything else I can help you with today? [speaker002:] okay great! thank you for answering my question that will be all [speaker001:] You're very welcome, have a great day! [speaker001:] Hello, how may I assist you today? [speaker002:] Hi! I need to check my order status. The delivery time is wrong and I want to change it [speaker001:] Alright, I can help you with that. Can I get your full name or Account ID so I can pull up your account? [speaker002:] David Williams OE2KBR7QSZ [speaker001:] Thanks David. May I ask why you think your delivery time is wrong? [speaker002:] It is suppose to be in the evening [speaker001:] Alright, but why do you think it won't be? Or did you want to change it to the evening? [speaker002:] I want to change it [speaker001:] Alright, I can help you with this.To verify your identity can I get your Order ID? [speaker002:] 2679790829 [speaker001:] Thanks David. Do you have the shipping status of this? [speaker002:] Order Received [speaker001:] Since the package has not left our facility I can change the shipping for you. You wanted it changed to evening? [speaker002:] yes [speaker001:] Alright, it has been changed. Is there anything else I can help you with today? [speaker002:] No thank you [speaker001:] Thanks David, have a good evening. [speaker001:] Hi how can I help you? [speaker002:] I'd like to know if you have a Michael Kors shirt in stock in a smallmediumlarge? I love it! [speaker001:] Let me check [speaker002:] I'm thinking about buying it and just hoped it was available. [speaker001:] These shirts come in a wide variety of sizes. However, if the shirts are listed as empty on the website, then we are currently out of stock. Shirts will usually be refilled at the second week of every month, so you can check back at that time. Does that help answer your question? [speaker002:] Ok good, that's pretty often then. I'll keep checking back to see. Do you know if there are any available in Large? [speaker001:] I am sorry I do not, if you can't see it then they are not in stock. [speaker002:] Ok, thank you for your help! [speaker001:] Sorry, I couldn't do more. Is there anything else I can help you with? [speaker002:] No, that's ok. You gave me some clarification. That's it for today! [speaker001:] Okay, have a nice day! [speaker001:] Hello, thank you for being a customer with AcmeBrands! What can I help you with? [speaker002:] Hello There I need your help to change my name. It is displayed incorrectly on my account settings [speaker001:] I can help you with that. Can I get your full name or account ID? [speaker002:] My full name is Joseph Banter and my account id is 245683 [speaker001:] Thank you. To confirm, you wanted to change what is currently displayed as your name to Joseph Banter? [speaker002:] My actual name Joseph Bantor. But it is displayed as Joseph Banter. Can you change it? [speaker001:] Yes, it will take just a moment. I need any three of your zip code, phone number, PIN, username, password, email address, or order ID of any previous purchase. [speaker002:] ok. I can provide that. My zip code is 68862, my phone numer is 254-365-7894 and my PIN is 5498 [speaker001:] It is unable to verify your phone and PIN. can we try again with your username and order ID? I'm sorry for the inconvenience. [speaker002:] sure. My username jbanter and the order id is 6245321 [speaker001:] Okay, thank you. I'm now changing your name to Joseph Bantor. Please wait one moment. [speaker002:] That's really nice. Thank you so much for your help [speaker001:] You're welcome! The update is complete. Is there anything else you need? [speaker002:] Nothing else. Have a good day [speaker001:] You too! Thank you for allowing me to help you today. Goodbye. [speaker001:] hi, how can I help? [speaker002:] Hi, I'm trying to do some shopping, but the website is running really slow Glacially slow, even. Is there an outage today? [speaker001:] ok, let;s try a few things I am sorry for the trouble. First, have you tried loading any other pages? [speaker002:] That's okay. Everything else seems to work for me, including this site, so I think it might be a problem in the servers [Yes, other pages are working] [speaker001:] OK. Please close your other tabs, if you don't mind [speaker002:] Okay, everything is closed except the shop and the chat [speaker001:] is it any faster? or still laggy? you couls next try to log out & in again [speaker002:] it hasn't even loaded yet, so I'd say there's no noticeable change even if it was a bit faster, I still won't be able to shop at this speed [speaker001:] makes it hard to log out then! [speaker002:] hm, indeed Although, it's still worth a try [speaker001:] let me know I can send a message to our team [speaker002:] and... that seemed to work [speaker001:] we need the site to be working, after all [speaker002:] I won't take it personally, but the site seemed really eager to get rid of me [speaker001:] great well thanks for letting us know! [speaker002:] let me try to log back in now. And, success! [speaker001:] is there anything else? [speaker002:] No, that was everything. Thanks [speaker001:] have a good one! [speaker001:] Hi, how can I help you? [speaker002:] HI! I am a silver member. Can you check if I have late payment for my membership? I am not sure when is my due date. [speaker001:] Okay, can I have your full name, account ID, and order ID? [speaker002:] Norman Bouchard My account ID is N23789 and I haven't ordered anything yet so I don't have an order ID [speaker001:] Interesting, are you sure you don't have an order ID? [speaker002:] Oh... do you mean this one: 456YO90? [speaker001:] Yes, that was it. I'm afraid your bill was due yesterday. [speaker002:] Can I pay it now? [speaker001:] I'm sending you a link to check your subscription status later. You can pay it now, it will be $55. Would you like me to charge your account? [speaker002:] Thank you. And if I pay it today, will I able to buy things with the benefit of my membership? [speaker001:] Yes, you will have silver benefits right away. [speaker002:] Yes please. Just use the credit card in file [speaker001:] Done, is there anything else you need help with today? [speaker002:] Alright. Thank you for your help. I am good now. thanks. Have a great day [speaker001:] You're welcome, have a nice day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi I wanted to see if I can some information about a pair of shoes I was looking to buy it's the Calvin Klein boots. [speaker001:] OK. I can help. [speaker002:] I wanted to know how easy or hard it is to get stains off of it my brother is a house painter so sometimes he gets stuff all over my clothing [speaker001:] OK. Let me check. One moment. It seems fairly simple. Here's the solution: Start by brushing off any excess paint. Use a toothbrush or similar coarse item to flake off the excess [speaker002:] oh it sounds like it is easy to clean [speaker001:] Apply soap mixture on stain [speaker002:] some materials they get stuck on [speaker001:] Scrape it off Rub with a detergent And finally, apply some nail polish remover. Hope that helps. Anything else I can help with? [speaker002:] ok I think it does I'm going to go back and look at those shoes again no that's it [speaker001:] Great. Have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] Hello, I want to buy a Jacket but my credit card keeps getting rejected. [speaker001:] Oh I see. lets try a few things to see if its the site. Can you try the CC info again? [speaker002:] Okay, I tied it again. I mean, I tried it again. [speaker001:] You are gonna need to ket me know if that worked or not. Hello? [speaker002:] It did not work. [speaker001:] Can you try to log out then log back in. Then try the CC again. [speaker002:] Hello. I logged out and logged back in. That didn't work. [speaker001:] Please double check the expiration date and make sure its still active. [speaker002:] The date says 422, it's still active [speaker001:] Well if none of that worked I can make the purcahse for you. hello? [speaker002:] Please do so. [speaker001:] Can I have the CC number? [speaker002:] 9944556729 [speaker001:] What item did you want to purchase? [speaker002:] It's a Calvin Klein Jacket that is $84 [speaker001:] One moment please why I process this order. I have processed this order for you. I will look into the payments issue to get it fixed. Anything else I can help you wiht? [speaker001:] how may i help you today? [speaker002:] I demand recourse. The shipping for these already overpriced Calvin Klein jeans is ENTIREY too high! My name is Count Norman Bouchard IV, and I urge you to refund my shipping fee! [speaker001:] if i understand correctly, you wish to downgrade your shipping to save on cost? or do you just want a refund on the shipping entirel. either way i am happy to help, and need some more info to pull up your account [speaker002:] No, I would like for the shipping cost to be refunded entirely. [speaker001:] i need your username, email, and order id to pull up the shipment [speaker002:] nb042248 nb042248@email.com 4382483213 The jeans have already been delivered, and they do make my bum look quite admirable, so I intend to keep them! [speaker001:] i see so the order is already delivered? since the order is already delivered the best i can do is refund the shipping cost [speaker002:] Yes, it was delivered. As I mentioned, these jeans make my bum look like a ripe peach! [speaker001:] there, i have refunded your shipping fee, is there anything else i can help with? [speaker002:] Thank you for the refund. I suppose it will have to suffice. That will be all for this morn. [speaker001:] have a good one [speaker001:] Hello, how may I help you today? [speaker002:] Yes, i was on your site yesterday looking at an item and came back today to order it and i see that the price yesterday was much cheaper [speaker001:] You are wanting to dispute a bad price due to the price being different yesterday, is that correct? [speaker002:] Yes, i;m not understanding how it can charge like that. I'm very upset about it [speaker001:] I understand and am happy to help. May I have your full name and account ID? [speaker002:] David Williams and my Account id is HVDZR0L3GH [speaker001:] Okay, now I will take note of the price being cheaper yesterday. Now I need your order ID. [speaker002:] its 6857595200 [speaker001:] Thank you. [speaker002:] welcome [speaker001:] Unfortunately, I have no control over the price changing like that. Sometimes our sales algorithm will change the price of an item due to quantity left. [speaker002:] I was told that if the item was in my cart that i have 24 hours to buy it that price. I have done it many time before with you guys and never had an problem I know you can't change the price on the site but could you put the order in now for the price it was [speaker001:] I'm sorry, sir. I'm not able to input an order for you at the previous price. I can, however, give you a promo code for a discount. [speaker002:] ok that will have to do [speaker001:] Okay, if you use promo code ZM5PP at check-out it will bring the price down by 25%. [speaker002:] okay than you' [speaker001:] I am sorry for any inconvenience, will that be all for today? [speaker002:] that will be all yes [speaker001:] Have a great day! [speaker001:] Hi! How can I help you? [speaker002:] i want to return tommy hilfiger boots because there was a stain on one of them. [speaker001:] Okay, I can help you with that. Can I have your full name, username, email address, and order ID, please? [speaker002:] Norman Bouchard nb103874 nb103874@email.com 6869185846 [speaker001:] And what is your membership level? [speaker002:] gold [speaker001:] Okay, great. I can process your return. I will need your full address for the shipping label, please [speaker002:] 0855 1st Ave Newark, WA 75655 [speaker001:] Would you like to process your return by mail, in store, or at a drop off center? [speaker002:] by mail [speaker001:] Okay, your return has been processed! Is there anything else I can help you with today? [speaker002:] that is it. [speaker001:] Okay, thank you. Have a great day! [speaker001:] Hello! Thanks for contacting AcmeBrands. How can I help you today? [speaker002:] Hello. I am searing for a man's shirt and when I use the search bar, it doesn't work and I get 0 results. Can you help? [speaker001:] Yes. I'm sorry that the site isn't working correctly for you. Could I have your name? [speaker002:] My name is Rodriguez Domingo. I am getting very frustrated with this search. [speaker001:] I understand, Mr. Domingo. Let's try a few things and see if we can get it resolved. Have you tried logging out of the site and then logging back in to search again? [speaker002:] Yes, I have tried that and it doesn't work. [speaker001:] Okay. What item are you trying to search for? [speaker002:] A man's shirt by the brand Michael Kors [speaker001:] Try to search for a different product. Try "Prada Handbag" instead and let me know the results. [speaker002:] I tried that and didn't get any results. I want a man's shirt, not a handbag. [speaker001:] I understand that you want a man's shirt but trying for another product allows me to narrow down the possible issues with the site. It appears that it's with the search itself and not the product listing now. [speaker002:] Yes, I agree. I didn't get any results with the handbag, either [speaker001:] Give me a moment and I'll sent our Website Team a report to inform them of the issue. Did you try to clear your browser cookies as well? [speaker002:] I just cleared my browser, and now I am getting results. Thank you so much for your help. [speaker001:] That's great! Is there anything else that I can help you with today? [speaker002:] No, that is all. Thank you. [speaker001:] You're welcome. I hope you enjoy the rest of your day, Mr. Domingo. [speaker001:] Hello [speaker002:] Hello, how may I help you today? [speaker001:] There seems to be something wrong with your website I can't add anything to my shopping cart [speaker002:] I am sorry to hear that. Let's see what we can do to fix this. There are a couple of troubleshooting things we can try with a large amount of success so do not worry. The first one to try refreshing the page and add the item again. Try this first. [speaker001:] hmm I already did that many times but I will try again [speaker002:] No problem. Thank you. [speaker001:] nope. I still can't add anything. [speaker002:] No problem. This next one will usually fix it, it is a common cookie issue. So log completely out of your account, then log back in. Add an item and see if it fixes it. [speaker001:] I already tried that too but I will do it again Nope. Your shopping cart is broken. [speaker002:] Ok, are you certain the item is not out-of-stock? It should be on the lower left hand side of the product page. [speaker001:] Of course I am sure I tried many different items, all in stock [speaker002:] Very well, if you would like I can make the purchase for you. [speaker001:] Sure It's a Tommy Hilfiger shirt for $54 [speaker002:] May I first have your credit card number and expiration date? [speaker001:] yes 4153 1285 1295 1181 0422 [speaker002:] There we go. I apologize for the inconvenience. [speaker001:] No problem. Thank you so much for your help. [speaker002:] I will notify the web team immediately after this. Is there anything else I can help you with? [speaker001:] that was all [speaker002:] Thank you for your patronage and you have a wonderful rest of your day! [speaker001:] Hi, thanks for contacting us. How can I help you today? [speaker002:] Good afternoon. I need to make changes to my account information, The name has a spelling error. [speaker001:] Oh, I'm sorry to hear about that, but we can clear that up [speaker002:] Thanks [speaker001:] May I ask your name to begin with, but since there might be some confusion regarding our files, can I also ask for your account ID? [speaker002:] My name is Joyce Wu and I don't see my account ID. Is my usename the same thing? [speaker001:] No, your username would be something different, but I think I can access your account using just your name. One moment, please. [speaker002:] Thanks [speaker001:] Thanks, Ms. Wu, I have accessed your account now So, you have a spelling error on your account. Can you give me the name as it is currently written, with the error? [speaker002:] Joyce Woo [speaker001:] Ah, I'm sorry we mixed that up. It must be irritating I also need to ask some other details, just to be able to fully verify your identity for our purposes [speaker002:] IT is fine. I just don't want it to cause an issue with billing Okay [speaker001:] Can you provide with any three of the following pieces of info, please: zip code, phone number, PIN, username, password, email address, or the order ID of any previous purchase [speaker002:] Sure. My PIN is 694644, zip is 79126, and user name is jwu50112 [speaker001:] Excellent, thank you. and you gave me your name earlier, so I'll just go ahead an update your account name to Joyce Wu, if that's okay? [speaker002:] Sounds good [speaker001:] Okay, Ms. Wu, your account has been updated You should see the proper spelling on all correspondence from now on, and you won't need to worry about any billing issues [speaker002:] Great! Thank you [speaker001:] Thank you for contacting us. May I help you with anything else this afternoon? [speaker002:] Nope. That is all. Thanks! [speaker001:] You're very welcome, and have a great day [speaker001:] Hey, so I'm trying to find an item but something strange is happening every time I do a search. [speaker002:] sure, what is happening? [speaker001:] Every time I try to do a search, 0 results are returned. No matter what I search for, no products pop up. [speaker002:] Can you please try logging in adn logging out? [speaker001:] Okay, let me give that the old college try. One moment [speaker002:] Thanks! [speaker001:] It didn't work [speaker002:] oh man, i'm sorry Can you try clearing out your cookies please? [speaker001:] Okay, I'll give that a shot. No, that didn't work either. Anything else? [speaker002:] What as the original thing that you were searching try seraching something else and see if that works [speaker001:] Okay, that seemed to work! I was trying to search for a Michael Kors jacket originally, but I just did jacket and it worked. Thanks! [speaker002:] great! do you need anything else? [speaker001:] Hi how can I help you [speaker002:] i am very upset I got charged twice for the Michael Kors boots I just bought! I don't pay for a premium subscription for this type of treatment. [speaker001:] Let me help you with that [speaker002:] Ok help me get my money back please. are you still there? [speaker001:] Yes, just one moment please and we will get this resolved [speaker002:] ok this is the slowest service ever [speaker001:] Can you tell me, have you recieved the item yet or did you just get an email confirmation of the order showing two items? [speaker002:] I received one pair of boots and a bill for two pairs. [speaker001:] OK, let me get your full name As well as your account id and order id [speaker002:] Albert Sanders Account ID: JG2H0N1PFE [speaker001:] Ad the order id and we'll be all set [speaker002:] Order ID: 5088627192 [speaker001:] OK I see the error is on our end and I will fix it for you What was the price on the duplicate item? [speaker002:] 79 dollars [speaker001:] All right a full refund has been made to your account [speaker002:] thanks. I still think I'll cancel my premium subscription this company is awful [speaker001:] I'm sorry for the snafu Anything else I can do for you today? [speaker002:] thanks for helping. have a good day. [speaker001:] you too [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Yes, I ordered some jeans the other day, and it looks like I was charged twice on my bill. [speaker001:] Oh, I'm sorry to hear that, but I can do my best to clear this up May I ask your full name before we begin? [speaker002:] Albert Sanders [speaker001:] Thanks Mr. Sanders may I also ask your Account ID and your order ID? [speaker002:] 24WWTFD2UL 5520301699 [speaker001:] Excellent. I have your account details, and I will check with our system to see if this was a mistake on our part. [speaker002:] Thanks [speaker001:] Ah, good news. There was indeed an error on our end. You were charged twice for one item, but this extra fee will be removed [speaker002:] Thanks, when can I expect the money to be returned? [speaker001:] Since the order is being processed, it should be issued from us immediately. [speaker002:] Okay, thanks so much! [speaker001:] At that point it would just depend on how quickly your bank or credit card processes the credit But just to finish things off, I need to confirm with you how much you were overcharged [speaker002:] 49$ [speaker001:] Excellent, that matches our records. Sorry about that, it's just an extra security step that we need to take each time. [speaker002:] I understand. [speaker001:] I will remove that charge from your account now, and everything else about your order should proceed as planned Is there anything else that I can help with while we're here? [speaker002:] Nope that's all. [speaker001:] Excellent. Thanks for your order, and I hope you have a good day, Mr. Sanders [speaker001:] Hi! How can I help you today? [speaker002:] Hello! I was hoping you could help me with my order. The delivery time ins' t right and I'm hoping we can change it [speaker001:] Absolutely. can I please have your full name or account ID? [speaker002:] I'm David Williams [speaker001:] Now to validate the purchase, can I have the account ID and Order ID* please [speaker002:] Absolutely, it's PEWL5QVGR9 Order ID: 1154496378 [speaker001:] Great! What is the items shipping status? [speaker002:] It says Delivered [speaker001:] My apologies, but this the item is already delivered there is nothing that we can do. Is there anything else I can do for you today? [speaker002:] Oh, ok. I guess that is all then. Thank you [speaker001:] No problem, have a good day! [speaker001:] Thank you for contacting AcmeBrands! What can I do for you today? [speaker002:] hi! I had recently placed an order but the payment method seems to be wrong. I was hoping you could help me with that [speaker001:] Let me see what I can do. What is your full name, please? [speaker002:] Chloe Zhang [speaker001:] Thank you, Chloe. And what method of payment is currently on file? [speaker002:] Credit card [speaker001:] Okay. And just for identity verification, can you please provide me some information? I need 3 pieces to verify your account, this could be Zip code, phone number, PIN, username, email, etc. Then I'll be able to update your account with no problem! [speaker002:] 53127 374-3277 [speaker001:] I can also use a previous order ID if you need a third piece of information. [speaker002:] Order ID: 5997874346 [speaker001:] And can you please provide your account ID? [speaker002:] Account ID: P8E10C6VYJ [speaker001:] Thank you. Got it, thank you! Okay, what is the new method of payment that you would like to use? [speaker002:] I would like to use the card that I have on file please [speaker001:] Is it credit or debit? [speaker002:] Credit [speaker001:] Okay, I've updated your account, and you're all set! Can I help you with anything else? [speaker002:] That is all. Thank you [speaker001:] You're welcome, Chloe, have a nice day! [speaker001:] Good afternoon, how can I help you today? [speaker002:] I just wanted to check on the status of my order, because the delivery time didn't look right. [speaker001:] I can look in to this for you. May I ask why you don't think the delivery time is correct? [speaker002:] I had asked for a morning delivery, and it says it's going to be an afternoon delivery. [speaker001:] Lets start by pulling up your account. Can I get your full name or Account ID? [speaker002:] My name is Joyce Wu [speaker001:] Thanks Joyce. I have to verify your identity. Can I get your Account ID and Order ID? [speaker002:] My account ID is UXYK2CIXQ2 and the Order ID is 6383170891 [speaker001:] Do you have the shipping status for this order? [speaker002:] It says it's out for delivery. [speaker001:] I'm really sorry Joyce, but since this is out for delivery already I can't change the shipping status to the morning. But items often do arrive earlier than expected and it could show up in the morning. [speaker002:] Ok, thank you. Hopefully it will come in the morning. [speaker001:] I hope so too! Is there anything else I can help you with today? [speaker002:] No, that was it. [speaker001:] Thanks, you have a great weekend Joyce! [speaker001:] Hello, how may I help you? [speaker002:] Hello! I think there was an issue with the payment method I used on my order. Can I check on that? [speaker001:] Sure, could I get your full name? [speaker002:] Norman Bouchard [speaker001:] Hi Norman, are you trying to change your payment method? [speaker002:] Yes, I used PayPal but that's not right: I want the charge to go to my credit card instead. [speaker001:] Okay, could I also get your account and order ID? [speaker002:] Account ID: UQCEDYJTMU Order ID: 1257869110 [speaker001:] Okay great, I see your order here, but do you know the shipping status? [speaker002:] It says "Order Received" [speaker001:] Okay, I'll go ahead and change the payment method to your credit card for you now. [speaker002:] Awesome, I appreciate it. [speaker001:] Your order has been updated. Is there anything else I can do for you? [speaker002:] That's it. Have a good one! [speaker001:] Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hi, I am concerned that a premium subscription was added to my account that I do not want. Was I charged for this? if so I want a refund! Can you help me with this? This is Sanya Afzal... [speaker001:] Yes I can. How did you hear about this issue? [speaker002:] I saw it on some mail from you guys. It looked like it had been added to my account. ok. thanks. [speaker001:] I am going to check our systems to look into this [speaker002:] Please do. I just wanted some Calvin Klein boots, but not all this hassle. [speaker001:] It looks like the email you received was a spam email. If you check the sender, it won't be from our official marketing team at ACME. [speaker002:] So then, I don't need to worry about this? I wasn't charged for a premium subscription? [speaker001:] Nope! It was just spam and they wanted you to click into it. Don't worry, you haven't been charged a cent! [speaker002:] Ok. Well thank you. Have a nice day. [speaker001:] You as well! [speaker001:] Thank you for contacting Acme brand. May I have your name please? [speaker002:] Hi there, I'd like to maybe try and get a refund? I just recently bought an item but changed my mind on it, a bill just came in and I can't pay for both I don't believe it's shipped yet, so hopefully there's a chance to get it canceled? [speaker001:] Okay, I will be happy to try to help you! What is your what is your full name, account ID, and order ID please [speaker002:] David Williams, dwilliams596, 6130901186 Will username be okay? I don't rmeember my ID [speaker001:] yes that is fine! what is the shipping status? [speaker002:] It doesn't show one, so thankfully I don't think it's begun the process eyt *yet [speaker001:] What is your membership level please? [speaker002:] Gold [speaker001:] ok i can refund you immediately [speaker002:] Awesome thank you so much! [speaker001:] how much was the item? [speaker002:] ^69 [speaker001:] ok is there anything else i can do for you? [speaker002:] I think that's all thank you [speaker001:] great thanks for being a customer! [speaker001:] how may i help today [speaker002:] Hello, I'm trying to buy something, but my cart never updates when I try to add the item. [speaker001:] so, you are having issues adding an item to your cart? [speaker002:] Correct [speaker001:] i can help with that today, may i have your name please? [speaker002:] Alessandro Phoenix [speaker001:] ok Allessandro, first have you tried refreshing the webpage and adding the item? [speaker002:] I just tried that and it didn't work unfortunately. [speaker001:] ok, we can try this try logging in and out of your account, then adding the item, let me know what happens [speaker002:] Oh cool, that seemed to fix the problem, thanks so much. [speaker001:] no problem is there anything else i can help with? [speaker002:] No that was it. [speaker001:] have a good one! [speaker001:] hello how can i be of service [speaker002:] Hi i ordered the wrong item on accident and would like to cancel it [speaker001:] if i understand correctly you want to cancel an order? or just one item from an order? [speaker002:] cancel the order [speaker001:] understood i can help with that today may i please have your full name to pull up your account? [speaker002:] Name: Joyce Wu [speaker001:] i will also need the account and order id's [speaker002:] Account ID: MBGPHPGDH4 | Order ID: 1401975339 [speaker001:] thank you do you have the shipping status of the order? [speaker002:] Shipping Status: In Transit [speaker001:] do you know your membership level? [bronze, silver, gold] [speaker002:] Member Level: Bronze [speaker001:] i can offer you a refund immidiately, please ship the item back to us when you recieve it. how much did the item to be returned cost so i can process the refund [speaker002:] Product: Jeans Brand: Calvin Klein Amount: $84 Product: Shirt Brand: Guess Amount: $49 Product: Jeans Brand: Calvin Klein Amount: $64 [speaker001:] thank you. when the product arrives please contact us for a shipping label [speaker002:] OKay i will [speaker001:] one moment while i process the order. there, it is all set, can i help you with anything else today? [speaker002:] No that was everthing, thank you for all your help today and help a great day [speaker001:] have a good one! [speaker001:] Hello! How can I help you today? [speaker002:] Hi, I just want some more information about the Guess T-Shirt that isnt available online [speaker001:] Sure, I'd be happy you help you with that! what info did you need? [speaker002:] I need to know if it shrinks after washing [speaker001:] It will shrink a little if you wash it in hot water or dry it with hot air If you use cold water and air dry it will limit how much it shrinks Were there any other questions I could help you with today? [speaker002:] No thats it. Thank you [speaker001:] ok great! have a wonderful day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? Are you there? [speaker002:] hello yes i want to check on a shipping issue i think the cost of shipping was really high [speaker001:] Okay. Could I first have your name or account ID to pull up your account? [speaker002:] Name: Sanya Afzal Account ID: KTJ8Z9U3K7 [speaker001:] Thank you. Can you verify the username, email address and order ID? [speaker002:] Username: sa722464 Order ID: 6570056065 Email Address: sa722464@email.com [speaker001:] Thanks and what is the shipping status of your order? [speaker002:] Shipping Status: Out for Delivery [speaker001:] Since the status if out for delivery and soon to arrive to you, I cannot make an adjustment to the shipping but I can refund your account for the cost of standard shipping. I've refunded your account for $8, which is the price of standard shipping. [speaker002:] thank you thats perfect [speaker001:] You're welcome. Is there anything else that I can help you with today? [speaker002:] thats all [speaker001:] Great, enjoy your day! [speaker001:] Hello, how can I help you? [speaker002:] Hello! I returned a pair of boots a couple of weeks ago, but when I received my statement the charge was still on there. Can you help me out? [speaker001:] Sorry to hear that, I'd be glad to help. Can I please have your full name and account number? [speaker002:] My name is Joyce Wu and the Order ID is 5136934660. [speaker001:] Okay, how much was the refund amount? [speaker002:] The amount was $84 and it was for a pair of Guess boots. [speaker001:] Would you like the $84 refunded to your credit card? [speaker002:] Yes, I thought they had already done it, but if not I would love to have it back on my credit card as soon as possible. [speaker001:] I've refunded $84 to your credit card, is there anything else I can help you with? [speaker002:] No, that is all. I appreciate your help and hope you have a great day! [speaker001:] You're welcome. Have a great day. [speaker001:] Hello and welcome to AcmeCorp, how can I help you today? [speaker002:] Hi i think the shipping on my item was to high i purchased it on 1172019 and it still is in transit [speaker001:] I'm so sorry to hear that. Are you looking to get the fee waived, or are you looking to downgrade the shipping for your order? [speaker002:] i would prefer if it was waiver [speaker001:] So you would like a refund for shipping, correct? [speaker002:] yes [speaker001:] Sure, I can help with that. Can I get the full name on your account? [speaker002:] Sanya Afzal [speaker001:] Next, can I get your username, email address and order ID please? [speaker002:] sanyaafzal688 sanyaafzal688@email.com 7215983590 [speaker001:] Since your order is In Transit, the best I can offer is to cancel the shipment so the shipping charge can be waived. [speaker002:] Yeah that is fine [speaker001:] Wonderful, it's all done now. You should get that refunded back to you in a couple of days. Is there anything else I can assist you with today? [speaker002:] nope that is all [speaker001:] Great, have a wonderful day! [speaker001:] Hi, how can I help you [speaker002:] I wanted to check on my order, I had set it to be through my debit card but it is showing as paypal being the payment method [speaker001:] Ok, I can help with that So you want to make sure to use your credit card as the payment method, correct? [speaker002:] debit card [speaker001:] ok, Can I have your full name or Account ID please? [speaker002:] Albert Sanders [speaker001:] And can I have your Account ID and Order ID to pull up your order? [speaker002:] 3345503994 UP89XDHV9Z [speaker001:] Do you know the Shipping Status? [speaker002:] Out for Delivery i just noticed it from the email [speaker001:] ok. Out for delivery means your paypal was already charged and it went through [speaker002:] I see [speaker001:] I can only change your payment to debit card for future purchases [speaker002:] if you could that would be great really not sure how that happened [speaker001:] Sorry about that. Ok, lets change it now for future purchases Do you have the debit card number? [speaker002:] 32784278487 [speaker001:] thank you. Ok, your account is now going to charge your Debit card for any future purchases Sorry for the inconvenience [speaker002:] Thanks for the help in getting it situated [speaker001:] You're welcome. Can I help with anything else? [speaker002:] no that was everything thanks again [speaker001:] Your welcome. Have a great day! [speaker001:] Hi! How may I help you? [speaker002:] I just got my bill, and I got charged twice for one of my items. [speaker001:] I see, may I have your full name, account and order ID to verify? [speaker002:] My name is Norman Bouchard, my Account ID is 1SGXR1ICBX, and my Order ID is 3779118928 [speaker001:] What is your membership level by chance? [speaker002:] My membership level is Silver. [speaker001:] We trust you and will remove the extra fee. How much extra was it? [speaker002:] It was for $49 [speaker001:] It has been removed. Anything else today? [speaker002:] No, that was all. Thank you. [speaker001:] Have a good one! [speaker001:] I need a primary payment method I actually like [speaker002:] I can help you manage your account's payment method. Can you provide your full name or account ID please? [speaker001:] sure, joe banter i have a pin number and a user name and I don't think I am going to give you the pin, lol [speaker002:] Thank you Joe, what is your current payment method on your account? [speaker001:] it says debit card but I would be really happy to read paypal [speaker002:] Thank you, I will need some additional information to verify your identity. [speaker001:] like? [speaker002:] I will need 3 of the following: zip code, phone number, PIN number, username, password, email address, or an order ID from a previous order. [speaker001:] wow, hang on there 27477 jbanter2 jbanter2@email.com that was crazy, btw has to be a better way to get through that hullabaloo [speaker002:] Thank you, we just want to make sure that your account is safe. You mentioned you want to change your payment method to paypal. Let me work on that now. [speaker001:] thanks [speaker002:] Everything has been updated in our system now. [speaker001:] good to go? [speaker002:] All set is there anything else I can help with? [speaker001:] no, thanks for the help [speaker002:] Thanks, have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] I ordered a shirt and the description said it was apple green, but after receiving it, it looks more sage.I'd like to return it. [speaker001:] I'm so sorry that you're unhappy with the product. I would be happy to help. Can you please give me your full name or Account ID? [speaker002:] My name is Albert Sanders. [speaker001:] Thank you, Albert. Can I have your username, email address, and Order ID? [speaker002:] My username is albertsanders813, email is albertsanders813@email.com, and the order ID is 5110435718 [speaker001:] What is your membership level, Albert? [speaker002:] silver [speaker001:] And was your purchase made within the last 6 months? [speaker002:] yes [speaker001:] Perfect. You qualify for a return. I will need your full address for the shipping label. [speaker002:] My address is 1285 Lexington Ave, San Lima, NY 60040 [speaker001:] Thank you. Would you like to drop off the product in-store, at a UPS dropoff center, or send it by mail? [speaker002:] I can drop it off in store. [speaker001:] Great. The address for the store is 448 Fairview Drive, San Lima, NY 60040. You can print the label and drop it off there. Any questions? [speaker002:] No, that is all I have for today. Thanks. [speaker001:] You're welcome. I'm glad I could assist you. Have a great day! [speaker001:] hello [speaker002:] Hi, how can I help you? Sorry I had to clear cookies [speaker001:] yes i was charged for an order but i never bought anything [speaker002:] Ok, I can help with that [speaker001:] thank you [speaker002:] So you go a bill even though you never bought anything? [speaker001:] yes [speaker002:] Sorry for that Can I have your full name or Account ID please? [speaker001:] sure my name is Joyce Wu i don't have an account ID [speaker002:] that's ok can I have your Username, email and Order ID instead? [speaker001:] Username: jw833392 Email Address: jw833392@email.com Order ID: 0801472202 [speaker002:] thank you. let me check the system. Do you know your membership level? [speaker001:] Guest [speaker002:] ok, one moment Ok, it is showing the item but it says that the item has not been purchased or paid for. I can fix the mistake on my end, but I won't be able to provide a refund because it shows that no money was spent on the item [speaker001:] sure please fix the mistake [speaker002:] I'm going to remove the item out of your billing area now [speaker001:] thank you [speaker002:] you're welcome Okay, your dashboard is back to normal. Sorry for the inconvenience! [speaker001:] thank you [speaker002:] Yw, Can I help with anything else today? [speaker001:] nothing else that is all [speaker002:] Ok, have a great day [speaker001:] Good afternoon, how can I help you? [speaker002:] I bought an item and did not expect it be to this much higher after seeing it yesterday at a lot cheaper value Im trying to understand why is there such a price discrepancy [speaker001:] I understand, let's see how to solve the doubt. would you give me your full name or account ID [speaker002:] Joseph Banter [speaker001:] additional to this would give me your order ID an account ID please to verify the purchase. [speaker002:] 9449229518 Account ID: H1RVFL2ST7 [speaker001:] ok thanks a lot for the patience [speaker002:] welcome [speaker001:] Regarding what happened, I already reviewed and regret to report that it happened due to a change in the algorithm of our website to correct errors in price or update prices. [speaker002:] OKay thank you for that information [speaker001:] this is something beyond my control forgive the inconvenience. a pleasure to help you [speaker002:] Its ok, i understand thank you again [speaker001:] not problem! have a nice day [speaker001:] Hello [speaker002:] Hi, I would like to check the status of my account because I have a question about shipping. [speaker001:] What is the question? [speaker002:] I need to know if I order something from out of the country if I will get free shipping on that? [speaker001:] give me your full name or account id [speaker002:] My name is Joyce Wu. [speaker001:] I just check your account details on my system [speaker002:] Ok, did you find anything out for me? [speaker001:] Your account qualifies for international shipping [speaker002:] Thanks for the information, I will go ahead and place my order then. [speaker001:] You can get answers to further questions through the link I am about to send [speaker002:] Ok [speaker001:] Would this be all for today? [speaker001:] Good morning, how can I help you today? [speaker002:] Hello, I am wanting to purchase an item but yesterday when I looked at it, it was much cheaper [speaker001:] Oh, that is so frustrating, let me look in to this for you. Can I get your full name or Account ID? [speaker002:] Joyce Wu [speaker001:] Thanks Joyce, I'll just pull up your account. You said the item was cheaper yesterday? [speaker002:] Yes it was [speaker001:] Joyce can I get your Account ID and Order ID to verify your identity? [speaker002:] X4RB5XVOWQ, 7627085386 [speaker001:] Thanks Joyce. Unfortunately our pricing algorithms sometimes change the price of an item. This can be caused by many different factors. It is quite common for prices to change daily. [speaker002:] Ok I see Is there anyway I can get a promo code or something? To make up for the change in price? [speaker001:] I can do that for you Joyce, just one moment. [speaker002:] Thanks [speaker001:] VQHTB [speaker002:] Thank you very much [speaker001:] Just use that code for 20% off. [speaker002:] Great! [speaker001:] I'm glad I could help. Is there anything else I can do for you today? [speaker002:] That is all [speaker001:] Thanks Joyce, have a good day. [speaker001:] Hello, my name is Danny. How may I help you today? [speaker002:] Yes, the website is running very slow. I am not able to use it to access my account because it is soooo slow. [speaker001:] I'm so sorry to hear that. I am going to file a report to our Website Team to solve the issue. [speaker002:] Okay great, is there something I can do in the meantime? [speaker001:] You can also try logging in and out. Have you tried already? [speaker002:] Yes, I already tried that. [speaker001:] Are any other websites running slow for you? [speaker002:] No, just this one so I don't think it is something on my end. [speaker001:] Please close any other tab that are open and any programs that may be running. These programs may be causing a slowdown. [speaker002:] Okay, give me a minute please and I will try that. That seemed to do the trick. Thanks Danny. Have a good day. [speaker001:] That's great to hear. Have a nice day, too. [speaker001:] So I'm not sure if my order's coming because I'm not sure if you have my payment info right [speaker002:] surel et me check! what is your name [speaker001:] I'm crystal minh [speaker002:] Also please provide your account id and order id [speaker001:] 78hdczp3qu and order 9796365515 think my cc number's wrong...but not sure [speaker002:] What is the shipping status? [speaker001:] says it's in transit been nearly 2 weeks now [speaker002:] Whats the new payment method? I'll update it now [speaker001:] i dunno if it's held up because of wrong payment ok I'm payin with credit card 4266 7800 3799 4266 221 is the little code [speaker002:] You are all set! do you need anythign else? [speaker001:] ok so that'll ship now [speaker002:] yep! [speaker001:] nah that's what I needed to take care of thanks [speaker002:] have a good day! [speaker001:] Hi, how can I help you? [speaker002:] I got charged 128 dollars, while I only purchased for 64 dollars. [speaker001:] ok, sorry about that, I'd be happy to help you. Did you get an email with this information? [speaker002:] Yes [speaker001:] ok, was this for an item you purchased or your membership? [speaker002:] I purchased [speaker001:] ok, may I have your name please? [speaker002:] It is Bronze Joyce Wu [speaker001:] Thank you Ms Wu may I have your account ID and order ID please? [speaker002:] Order ID: 2560081640, Account ID: L7GPY2YQXH [speaker001:] ok, thank you does the email state you were charged for two items when you only wanted one? [speaker002:] Yes [speaker001:] OK, well I have some good news for you. You can disregard that email, it was wrong. You will only be charged for one item. Is there anything else I can help you with today? [speaker002:] Nothing else. [speaker001:] perfect, you have yourself a great da day [speaker001:] Hi! How can I help you today? [speaker002:] Hi, I am trying to find out about sizes available [speaker001:] Ok, what item are you looking for sizing info on? [speaker002:] It's the Calvin Kline jeans They cost $54 [speaker001:] I'll check into that for you, one moment please. [speaker002:] ok thx! [speaker001:] Our Calvin Kline jeans come in a large variety of sizes, with an inseam length of 36 inches. [speaker002:] well, what is the largest size available? [speaker001:] The website should show specific sizes available. Items that are sold out are restocked at the beginning of the month. [speaker002:] Ok that's great! Thanks for your help! [speaker001:] No problem! Is there anything else I can help you with today? [speaker001:] Hello! How may I help you today? [speaker002:] hello, what are the requirements of getting premium membership [speaker001:] I will be happy to help you with that. What is your name? [speaker002:] Alessandro Phoenix [speaker001:] Thank you Alessandro. So to become a member, you would have to earn it by making purchases over a period of time. Bronze is given to customers who purchase over $500 in the last year. Silver is for $1000 in purchases over the last year, and Gold is over $2000 purchases an Is there anything else I can help you with? [speaker002:] ok that is all. i am a heavy shopper thanks for the help [speaker001:] You are very welcome. Thanks for being a customer. [speaker001:] Hello! How can I help you today? [speaker002:] I have a question about my premium subscription. Is it active? [speaker001:] Sure give me one second and I can help you with that. Can I have your full name or account ID please [speaker002:] Chloe Zhang, LWLCCYBUBU [speaker001:] Can I now have your full name and order ID please sorry, I already have your full name, just your order ID [speaker002:] 0918229416 [speaker001:] Alright your account is validated. Your account is not active. You owed $49 yesterday [speaker002:] I'd like to pay it now [speaker001:] You can do so by clicking on that link. [speaker002:] Okay. Thank you [speaker001:] Do you know your username? [speaker002:] I do not [speaker001:] it's czhang1 you will need that when accessing the link. Is there anything else I can help you with today? [speaker002:] No, that is all [speaker001:] I hope you have a great day! [speaker001:] Thank you for being an AcmeBrands shopper! How may I help you? [speaker002:] Hi! I need to make sure my shipping address is correct I got a weird email saying something else [speaker001:] Okay, let's find out what is going on. May I have your full name? [speaker002:] Norman Bouchard [speaker001:] Thank you. May I also have your account ID and order ID? [speaker002:] ELOXUX944L 4868114165 [speaker001:] Now to validate your purchase, may I have your username and email address? I'm sorry, I know I am requesting a lot of information. [speaker002:] nbouchard730 nbouchard730@email.com [speaker001:] Thanks! I'll search the system to find out what happened. Fortunately, the email you were sent was incorrect. Everything in your order looks just as it should. [speaker002:] Great, thank you so much [speaker001:] You're welcome! Is there anything else I can help you with? [speaker002:] no thank you [speaker001:] Okay. Have a wonderful day! [speaker001:] I want to buy some jeans, but I cant via the website. The cart isn't updating for me. My name is Joyce Wu. [speaker002:] Happy to help, Joyce. did you try refreshing the page and add the item again? [speaker001:] YesI did try that. [speaker002:] How about logging out and logging back in your account? [speaker001:] That worked! Thank you very much. [speaker002:] Great, is there anything else that I can help you with? [speaker001:] Nope! [speaker002:] Have a nice day! [speaker001:] HEY HO! [speaker002:] good afternoon, how can I help you? [speaker001:] I've got a promo code and I want to know when they expire. I'd like to use it to buy some hats for my cat. [speaker002:] sure! let me check that. one moment please [speaker001:] Some people think it's funny to put hats on cats...I do not feel that way. [speaker002:] cats deserve to look good too [speaker001:] exactly! [speaker002:] ok, just to verify you already tried to use the code? [speaker001:] No, I just want to see how long they last for. [speaker002:] Ok, sorry for the doubt and I will answer your question. one moment please. Ok, all promo codes expire after 7 days without fail. [speaker001:] Perfect. Thanks [speaker002:] not problem! a pleasure to help you and your cat too [speaker001:] That's all, have a great day! Don't forget to spay or neuter your pet! [speaker002:] have a nice day I won't [speaker001:] Hi, how can I help you [speaker002:] hi, I'm thinking of buying something but I'm curious about your refund policy [speaker001:] Okay what would you like to know about it? [speaker002:] what is your refund policy? [speaker001:] Refunds are only available for items that have yet to be shipped. They will be issued for any valid purchase with confirmed order ID, customer username, and customer email address. Please make sure that you have this information if requesting a refun Does that answer your question? Hi, are you still there? [speaker002:] hi sorry about that okay, that makes sense, thanks [speaker001:] Did you need anything else? [speaker002:] nope [speaker001:] Okay, have a nice day [speaker001:] Hi! How can I help you today? [speaker002:] I forgot my password and can't get into my account. [speaker001:] I see, one moment please Can I please have your full name or account ID [speaker002:] Rodriguez Domingo [speaker001:] Great, Now can I please have your username [speaker002:] I don't know it [speaker001:] We are going to have to recover that first then. [speaker002:] Okay [speaker001:] Can I please have your ZIP, Phone number, and email address please [speaker002:] zip: 8289, 945-6258 I don't know the email [speaker001:] That's fine, I was able to verify your identity. [speaker002:] Oh good [speaker001:] Your username is rdomingo1 [speaker002:] Thanks [speaker001:] I am going to need your PIN to generate a new password. [speaker002:] I don't have that either [speaker001:] Oh, what about the security question? [speaker002:] the answer is: Ahmed [speaker001:] If you can provide the answer to it then that is fine. Great. Your new password is: lanzg4lbyh, Is there anything else I can do for you today? [speaker002:] Thanks, thats' all [speaker001:] Great, we appreciate your business at AcmeCorp, have a good day! [speaker001:] Hello, what can I do for you today? [speaker002:] Hi, I think a order was charged to my account that I never made. [speaker001:] I am sorry to hear that? Can I have your name? [speaker002:] I am Joyce Wu [speaker001:] Can I also have your account ID and order ID? [speaker002:] the order is 2916930503 and my username is jwu38567. I dont know my account ID sorry [speaker001:] What is your membership level? [speaker002:] Bronze, why is this relevant to an order that was placed on my account I didnt make? [speaker001:] It is relevant because the fee was not a mistake. There is nothing I can do to remove the fee at this time [speaker002:] Can I speak to a manager? I am not paying $69 for jeans I didn't order [speaker001:] I will notify and they can contact you [speaker002:] Good grief..... [speaker001:] Is there anything else I can help you with? [speaker002:] i guess not. [speaker001:] Okay have a wonderful day! [speaker001:] Hi! How can I help you today? [speaker002:] I'm trying to look at past purchases to buy a second of my favorite jeans, but I can't get my password to work. [speaker001:] Okay, I can help you with that. Can I have your full name and username, please? [speaker002:] David Williams Username: dw506374 [speaker001:] Okay, I cannot retrieve the old password but I can generate a new one for you. I will just need either your PIN or the answer to your security question. [speaker002:] okay the answer is Singh [speaker001:] 8ygn6oxvthp is your new password. Is there anything else I can help you with today? [speaker002:] great! Thats all i need thanks! [speaker001:] You're welcome! Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] I can't remember my password [speaker001:] That's okay, I think we can fix that. [speaker002:] Okay great. [speaker001:] Could I get your name or account ID? [speaker002:] Sure, my name is Joyce Wu [speaker001:] Do you have your username? [speaker002:] I don't [speaker001:] Could I have your ZIP code and email address please. [speaker002:] My zip code is 45955 but I don't remember the email used [speaker001:] Can I have your phone number? [speaker002:] 874-0484 [speaker001:] Thank you. I'm going to set a new username for you, it's jwu1 [speaker002:] okay [speaker001:] I can't get old passwords but I'll make you a new one. [speaker002:] Sounds good [speaker001:] Could I get your PIN number or the answer to your security question please? [speaker002:] 91242 is my pin [speaker001:] Your new password is: zm1wk7sql4d [speaker002:] Thank you [speaker001:] Can I help with anything else? [speaker002:] That's all [speaker001:] Have a great day. [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi! I can't login to my account because I can't remember my username. [speaker001:] I can help you recover your username. Can I have you full name or account ID? [speaker002:] Thanks! David Williams [speaker001:] Thank you David. Can I have 2 of your zip code, phone number, or email address? [speaker002:] Zip: 1592 Phone Number: 976-2201 [speaker001:] I see here that your username is dwilliams1 [speaker002:] Great! I appreciate your help. [speaker001:] Is there anything else I can help you with today? [speaker002:] That is all. [speaker001:] Thank you, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] hi, i am trying to use a promo code but it says it is invalid [speaker001:] Okay, let me look into that for you. Can I have your full name? [speaker002:] Norman Bouchard [speaker001:] And when was the code issued to you? [speaker002:] spring2020 [speaker001:] No what date was the code issued? [speaker002:] 9 days ago [speaker001:] Okay, our codes typically only last 7 days, but I'll look into this for you. Can I ask your membership level sir? [speaker002:] guest [speaker001:] Well if your promo is out of date and you're only a guest, there's nothing I can do for you. I'm sorry. [speaker002:] isit out of date? [speaker001:] Well if it was issued 9 days ago it would be. [speaker002:] oh ok thank you [speaker001:] Is there anything else I can do for you? [speaker002:] nope thats it [speaker001:] Then have a nice day! [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] I am very confused. I was charged for an order, but didn't buy anything. [speaker001:] Ok. How did you hear about this issue? [speaker002:] I received an order statement sent to my email. [speaker001:] Ok. Let me investigate that for you. One moment. What is your full name or account ID? [speaker002:] My name is Sanya Afzal [speaker001:] Thanks. I have pulled up your account. [speaker002:] Thank you. This is very upsetting to me. [speaker001:] We have found the email to be a scam. Please disregard. If you check the email address, it is not from AcmeBrands. [speaker002:] But I was charged. [speaker001:] OK. I will reverse that for you. One moment. OK. The fee has been removed. Anything else? [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] Hi i want these guess jeans but thye are out of stock! [speaker001:] Let me check on that for you. Can I get your full name? [speaker002:] Crystal Minh [speaker001:] And what exactly were you looking to buy? [speaker002:] These guess jeans 3806471703 [speaker001:] Can I get your account ID? [speaker002:] i dont have that with me ic an give you my username crystalm952 [speaker001:] That's okay. I'll just access it using your name. [speaker002:] ok cool [speaker001:] Let me write up a report and let our purchasing department know about the issue. [speaker002:] Ok i guess i have to wait then? [speaker001:] Yes, as soon as our team is able to procure the item, it will be back in stock. [speaker002:] Ok thanks for your help [speaker001:] Is there anything else that I can help with today? [speaker002:] no thanks [speaker001:] Have a great day and thanks for shopping with Acme! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi I had ordered an item but I received the wrong color I was hoping you could help me return it please [speaker001:] I'm sorry you received the incorrect color. I can help you. Could you provide me with your name or account ID? [speaker002:] Albert Sanders [speaker001:] I've pulled up your account, Albert. Can you verify your username, email address and the order ID please? [speaker002:] albertsanders544@email.com Username: albertsanders544 Order ID: 0224715797 [speaker001:] Thank you. What is your membership level with us? [speaker002:] Bronze [speaker001:] Do you still have your receipt, Albert? [speaker002:] yes I do It is in its original packaging [speaker001:] Great! I'll be able to start the return process and send you a return shipping label, if you would provide me with your mailing address. [speaker002:] 6916 Kennedy St Newark, WA 10780 [speaker001:] Thank you and would you be returning it by mail, in store or drop off center? [speaker002:] mail please [speaker001:] Okay, you'll be receiving that return shipping label by email shortly. Is there anything else I can help you with today? [speaker002:] Thats all. Thank you [speaker001:] You're welcome. Have a great day! [speaker001:] Good afternoon, how can I assist you today? [speaker002:] I need to remove an item from my order, because I chose the wrong one. [speaker001:] Okay. What's your full name, please? [speaker002:] Joyce Wu I was only looking at it and didn't mean to buy it [speaker001:] I understand, can you provide your account ID and your order ID as well? [speaker002:] Account ID: DLXYGYOYU6 Order ID: 8604156381 [speaker001:] Has the item arrived yet? [speaker002:] Yes it was delivered. [speaker001:] I've located your account with us. What's your membership level? [speaker002:] Guest [speaker001:] Unfortunately I am not authorized to make any changes to your order once it has been delivered. [speaker002:] Can I return it? [speaker001:] If you call our customer service line someone can assist you in initiating the return process. I apologize for the inconvenience. [speaker002:] No problem. Do you have that number available? [speaker001:] Sure, it's 524-3491, select option 4. [speaker002:] Great, thanks for your help. [speaker001:] Is there anything else I can assist you with today? [speaker002:] Thats all. [speaker001:] You're very welcome. We appreciate you continuing to do business with us. Have a great day! [speaker001:] Thank you for contacting AcmeBrands! How can I assist you today? [speaker002:] Can you help with my subscribtion? I need to know what the status is of it [speaker001:] Sure, I can help you with that. [speaker002:] When is the annual fee due [speaker001:] Can you provide me with your full name and Account ID. [speaker002:] Albert Sanders SOF9F3YSFQ [speaker001:] Thank you. Give me one moment while I pull up your account. [speaker002:] great [speaker001:] Okay. Do you have your last order number as well? [speaker002:] Order ID: 7363749097 [speaker001:] Thank you. I've verified your account and will check your subscription details now. Your subscription is currently active with an amount due of $14. It is due tomorrow. [speaker002:] Great thants [speaker001:] For your convenience I've sent a link so that you can check your account subscription information at any time. You just need your username, do you know yours? Are you still there Mr. Sanders? Unfortunately, the chat will close after a few minutes of inactivity. Your user name is asanders1. Is there anything else I can help you with? [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I just returned a pair of jeans and I would like to know what is the status of my refund. Is it possible? [speaker001:] OK. I can help. What is your full name or account ID [speaker002:] Sanya Afzal and I can't seem to find my account id but i will give you my order id which is 5239498351 [speaker001:] OK. I just need your username, and email address now [speaker002:] my username is sanyaafzal090 and the email address is sanyaafzal090@email.com [speaker001:] Thanks. I have verified your purchase. Your refund is in progress. [speaker002:] Thank you so much! [speaker001:] Your payment method was online [speaker002:] yes it was [speaker001:] Great. You are all set. Anything else? [speaker001:] Hi. How can I help you? [speaker002:] Hi there, I have an issue I want to login to my account but someone jacked my phone [speaker001:] Ok [speaker002:] And my account is setup with two-factor authentication What can I do? [speaker001:] Can you tell me your name or your account ID? [speaker002:] Rodriguez Domingo [speaker001:] Ok Can you send me your email address so I can email you a reset code? [speaker002:] Sure, its rodriguezdomingo312@email.com [speaker001:] Ok, the reset code has been sent to your email address [speaker002:] Awesome, thank you! [speaker001:] Here's a link with information about good practices for security. Is there anything else I can do for you today? [speaker002:] Nope, that was it, thanks so much! [speaker001:] Great! Have a nice day! [speaker001:] Hi! [speaker002:] Thank you for contacting AcmeBrands. How can I help you? Hello there. [speaker001:] I received my order however i received the wrong color [speaker002:] I'm sorry to hear that. Could you give me your name or account ID so I can locate your account? [speaker001:] I bought it to go match a pair of pants I was planning to wear to a party and now i cant Norman Bouchard I would like to return the item please as it is no use now [speaker002:] I understand how upsetting that could be. I can help you make your return. What is your username, email address and order ID? [speaker001:] Order ID: 6152467724 normanbouchard674@email.com Username: normanbouchard674 [speaker002:] Thank you and are you a gold, silver or bronze member? [speaker001:] gold [speaker002:] Awesome! All of our gold members have unlimited returns on their orders. Can I have your full mailing address so that I can sent you an email with a shipping label to send us your return? [speaker001:] 2708 Circle Drive San Mateo, CA 70124 [speaker002:] Will be processing your return by mail, in store or drop off center? [speaker001:] mail please [speaker002:] You should receive an email soon with the return label attached. Is there anything else I can help you with today? [speaker001:] thats all. thank you [speaker002:] You're welcome. Enjoy your day. [speaker001:] Hi! How can I help you today? [speaker002:] i love my subscription with you guys and wan tto keep it i want to checkhow much i have due [speaker001:] No problem! Can I please have your full name, account id, and order ID please? Are you there? I am going to close the chat in one minute. [speaker002:] sorry Name: Alessandro Phoenix Account ID: TNLTQWNLSE Order ID: 8935841552 [speaker001:] No problem. I will verify this now. So, you owe a total of $20, it is due tomorrow. [speaker002:] great thanks [speaker001:] Now, I want to send you a link so you can see for yourself in the future. What is your username? [speaker002:] i dont know it i have my account id [speaker001:] That's fine, it is aPhoenix1 [speaker002:] thank you [speaker001:] I have sent it to you. Is there anything else I can do for you today?* [speaker002:] thats all thanks [speaker001:] Great, you have a good day! [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hi, I noticed the Guess shirt is crazy expensive compared to Amazon. Why is that? [speaker001:] Lets take a look. I would be happy to help. [speaker002:] It's priced at 74$ [speaker001:] May I have your full name or account id? [speaker002:] Order ID: 1272591703 Account ID: TJNCK2X54G Rodriguez Domingo [speaker001:] Thank you Rodriguez. You stated a competitor has a better price correct? [speaker002:] Amazon seems to have the exact product for $49. 25$ less, and free shipping too. [speaker001:] The prices do sometimes change, and unfortunately sometimes you will find a price cheaper. [speaker002:] Ok, I should just order from Amazon and cancel right? [speaker001:] To make this right, I can offer offer you a promo code? [speaker002:] That will do also. [speaker001:] Here is your promo code: DHVRZ it should match the price so you don't have to cancel. We value your business is there anything else I can do for you today? [speaker002:] Ok, not now, I'm good, thanks for your hard work, have a safe day, goodbye. [speaker001:] Thank you for contacting AcmeCorp, you have a great day. You too. Thank you. [speaker001:] HI! How may I help you today [speaker002:] Yesterday this item I wanted to buy was much cheaper! [speaker001:] I am so sorry about that. Let me see if there is anything I can do Can I have your name? [speaker002:] My name is Joyce Wu Thanks [speaker001:] Can I have your account id and order id [speaker002:] Account ID: TKJKFVBBIP Order ID: 4518414493 [speaker001:] Thank you! Our prices are set. I do not have any control over changing them. They change based on demand I would suggest checking back tomorrow as the price may go back down [speaker002:] okay. I'll try later [speaker001:] Can I answer any other questions today? [speaker002:] that's all. Thankyou [speaker001:] You're Welcome! Have a great day [speaker001:] Hello! Thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi, I need to add something to my order. Well, I guess actually I need help ordering something [speaker001:] Okay, so you haven't yet placed an order? [speaker002:] Well, You see I placed an order, but forgot to add my grandson's jeans to the cart. [speaker001:] I'd be happy to help with that. Can you give me your full name and order ID? [speaker002:] Yes, thank you. I am Alessandro Phoenix And my order ID is 5873489206 [speaker001:] Thank you and to verify your order can you provide me with your account ID? [speaker002:] Yes, I have it written here. It's SYAQORHOXV Sorry to be such a bother I am terrible with technology [speaker001:] Thank you for the info. It's not problem, I'm here to help. [speaker002:] My grandson normally takes care of things like this, but since it is his birthday [speaker001:] Is your order still in transit, out for delivery or delivered? [speaker002:] It has been delivered. But I need to get jeans too [speaker001:] Okay, I understand. And are you one of our Silver or Gold level members? [speaker002:] No, this is my first time shopping online, so I'm not a member of anything. [speaker001:] Since the existing order has already been delivered, I cannot add to that order. Unfortunately, since you are not a member, I cannot place an order directly and you would need to place a brand new order online through our website. [speaker002:] Ooohhh, I see. So I need a new order to get this item. OK, I will see if I can figure that out. Thank you for explaining! [speaker001:] You're welcome. Is there anything else I can help you with? [speaker002:] No thank you dear. Have a great day. [speaker001:] You too. Good-bye. [speaker001:] Credit cards saying it's invalid on your website. [speaker002:] Hi, how can I help you Ok, I can help with that So your credit card won't work on the website, correct? [speaker001:] yes [speaker002:] First can you check that your card isn't expired by checking the expiration date please? [speaker001:] it isn't expired. [speaker002:] great, next can you try logging out of your account and then logging back in This often fixes the problem [speaker001:] Perfect! It just fixed the problem. Thank you. [speaker002:] Great! Is there anything else I can do for you today? [speaker001:] no [speaker002:] Ok, have a great day [speaker001:] I never received my order. [speaker002:] Okay, how long have you been waiting? [speaker001:] 9 days [speaker002:] Can I have your full name? [speaker001:] Norman Bouchard [speaker002:] Okay Norman, can I have your username, email, and Order ID? [speaker001:] Username: normanb1, email Address is normanb1@email.comand my order is 7268733933 [speaker002:] And just to be sure you said it was 9 days right? [speaker001:] Yes [speaker002:] Okay, since you've been waiting so long we'll ship out a new order to you. [speaker001:] ok [speaker002:] I'm going to need your full address to do that. [speaker001:] 7285 Woodshore St Newark, CA 72915 [speaker002:] And what exactly is the item? [speaker001:] Guess Boots [speaker002:] Okay, a new order should be out to you ASAP. Sorry about the trouble. Is there anything else I can do for you today? [speaker001:] no, goodbye. [speaker002:] Have a nice day1 [speaker001:] welcome! how can I help you? [speaker002:] Hi! I bought a pair of jeans just now. I though I will be needing it tomorrow but looks like we are going to stay at home for the week. So can I move the shipping to next week delivery I am not in a hurry to get the item [speaker001:] i understand. let me check what is your name please? [speaker002:] Alessandro Phoenix [speaker001:] so are you hoping to save on shipping fees? [speaker002:] yes. [speaker001:] i get it. I need your account & order ID please? and the shipping status [speaker002:] Account ID: ZSVEAKEP8P Order ID: 5118775340 it is delivered [speaker001:] sorry, can't help you there..what is your membership level please? [speaker002:] guest ohcan you do something? [speaker001:] since it has already shipped, it is out of our hands [speaker002:] oh.. Ok then [speaker001:] apologies [speaker002:] It's ok [speaker001:] next time, if you can ask us a bit sooner, we would be happy to help with that. [speaker002:] Ok. good to know [speaker001:] is there anything else? [speaker002:] I am good now Thanks [speaker001:] ok. hope you stay well! [speaker001:] Hello, how can I help you today? [speaker002:] would like to buy but i can not do so because my credit card keeps getting rejected [speaker001:] I'm sorry to hear that, let me look into this issue for you. [speaker002:] ok [speaker001:] Could I get your name please? [speaker002:] Crystal Minh [speaker001:] Please try entering the card details one more time, Ms. Minh. [speaker002:] ok will do this now and will let you know [speaker001:] Okay. [speaker002:] still not working.. what else can we try? [speaker001:] Let's try logging out then back into your account. [speaker002:] ok will do this now it works [speaker001:] Great! Can I help out with anything else? [speaker002:] that is all [speaker001:] Have a nice day. [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hi I have a question about a promo code that I am trying to use. I'm trying to add it to my order but the system keeps saying it is invalid. Can you help? [speaker001:] Yes, I would be happy to help. May I have your full name or Account ID? [speaker002:] Chloe Zhang cz417025 is my username [speaker001:] Thanks Chloe, can you check to see if the date is more than 7 days? Promotions are good for 7 days so sometimes that is the reason. [speaker002:] I just got it two days ago [speaker001:] Oh no let me look into our system. May I have your membership level? [speaker002:] guest [speaker001:] After looking our system, I do apologize but the promo code is not valid. [speaker002:] ok can I get another one then? [speaker001:] Unfortunately based on the membership I cannot generate a new one. I do apologize. Is there anything else I can help you with today? [speaker002:] no that was it. if I can't get a promo code then I probably won't buy then [speaker001:] Again, I do apologize but we should have a promotion soon on our site. [speaker002:] ok I'll wait then [speaker001:] Thank you for contacting AcmeCorp, again I do apologize and I hopeyou have a great day. Is there anything else I can help with? [speaker002:] no that'sit [speaker001:] Thank you for contacting us. [speaker001:] I just checked 3 other brand, they offer the same product for 30 dollar less. Can you tell me what's going on? [speaker002:] hi there sure our competitors have a better price is that the issue? [speaker001:] yes [speaker002:] what is your name please? I will see what I can do for you [speaker001:] Joseph Banter [speaker002:] can I have the order information please account & Order ID? [speaker001:] Account ID: TMFREIXQRN, order is 6324970533 [speaker002:] thanks. yes the system verified that there is not a lot that I can about pricing unfortunately we do not price match [speaker001:] Thanks for the info. I understand your policy regarding price match better now. [speaker002:] I wish that we could! [speaker001:] Well, your team should. [speaker002:] suplly systems are running amok at the moment [speaker001:] I see [speaker002:] hope things get back to normal soon [speaker001:] I hope too. [speaker002:] is this going to cause hardship for you? [speaker001:] not much. just looking for price match option. [speaker002:] will you be able to make this purchase? [speaker001:] yes. [speaker002:] we would like to keep your business [speaker001:] I will research more about which brand to buy depending on price concern. [speaker002:] well how about a discount code then? [speaker001:] I would appreciate that. [speaker002:] would that keep you with us? [speaker001:] if its 20 percent discount atleast. [speaker002:] OK, that is something that i can do, we want to retain you as our customer. Z1BN9 [speaker001:] Thanks! [speaker002:] my pleasure. we have to help each other when we can nowadays! is there anything else? [speaker001:] we sure do. nothing else. [speaker002:] good bye then [speaker001:] hi [speaker002:] AcmeBrands, how may I help you? [speaker001:] I would like to know more a out a shirt I'm thinking of getting about [speaker002:] What would you like to know? [speaker001:] Would like to know how long the arm is [speaker002:] Let me find out for you. [speaker001:] okay. thanks [speaker002:] The length of the shirt depends on the size. Small is 32 inches. Medium is 34 inches. Large is 36 inches. [speaker001:] okay. thanks [speaker002:] Can I help you with anything else? [speaker001:] That's all [speaker002:] Have a good day. [speaker001:] Hi [speaker002:] Hello, how can I help you today? [speaker001:] I want to know the state of my refund Because I want to double check the status [speaker002:] Okay, let me just check that for you. [speaker001:] Thanks Hello [speaker002:] Could I get your name or account ID please? [speaker001:] Sanya Afzal I don't know my account ID [speaker002:] Could I get your username, email address and order ID please? [speaker001:] Username: safzal62 Email Address: safzal62@email.com Order ID: 9248882202 [speaker002:] Thank you. I'm happy to confirm that your refund has been completed and will be issued online, that was how you initiated it. [speaker001:] Okay. Thanks [speaker002:] Can I help out with any thing else today? [speaker001:] No. That's all [speaker002:] Have a nice day. [speaker001:] Hi! [speaker002:] Hello, how can I help you today? [speaker001:] Yes, I need to return something. [speaker002:] What is your name? [speaker001:] David Williams [speaker002:] What is the problem with the product? [speaker001:] So, I bought this fancy shirt for my daughter's birthday, but when I got it, it had this nasty black stain on it I can't give it to her like this: [ [speaker002:] When did you purchase the item? [speaker001:] On the 9th of July [speaker002:] Are you currently a member? [speaker001:] Yes, I signed up to be a Gold member! [speaker002:] What is your username? [speaker001:] davidw25 [speaker002:] Is the product in the original packaging? [speaker001:] Yes, I could see the stain without even opening the package [speaker002:] Do you have your receipt? [speaker001:] I have the piece of paper that came with the shipment? It says order statement at the top... [speaker002:] I can issue a return for you. I need your shipping address. [speaker001:] Sure, it's 6417 Lexington Ave, La Fayette, VA 30459 [speaker002:] Would you like to have your return issued to you by mail, in store, or at a drop off center? [speaker001:] By mail I bought online because there aren't any of your stores near me [speaker002:] Okay, send your item back with the receipt to the address on the package you received it in. [speaker001:] OK. [speaker002:] Thank you for being a Gold member. Is there anything else I can help you with? [speaker001:] No that was it. Thanks for your help. [speaker002:] Have a great day! [speaker001:] Hello, how may I assist you today? [speaker002:] HI! I am thinking of buying a shirt. It is $89. Just want to know if I am qualified for free shipping [speaker001:] Carts with a pre-tax total over $25 qualify for free shipping with a ship time of 5 days. Does that answer your question? [speaker002:] Yes. Good information Thank you [speaker001:] Awesome. Can I help with anything else? [speaker002:] That's all Have a good day [speaker001:] Okay then, have a great day! [speaker001:] Hello [speaker002:] Hi, I need help with my username [speaker001:] Give me your full name or account id [speaker002:] Rodriguez Domingo [speaker001:] Now I need to verify your identity Give me your zip code and email address [speaker002:] 67243 rdomingo174@email.com [speaker001:] Identity verified! I will create a new username for you now [speaker002:] thank you [speaker001:] You new username: Rdomingo1 [speaker002:] thank you [speaker001:] you are welcome would this be all for today? [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I would like to check my order status but I forgot my username [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] David Williams [speaker001:] To help me verify your identity, would you please provide your zip code, phone number, and email address? Two out of those three options would be fine. [speaker002:] 782, 458-189-2733, davidw28@email.com [speaker001:] Thank you David. I apologize for the wait! Your username is dwilliams1 You may use it the next time you log into our site to make your purchase. Is there anything more I may help you with today? [speaker002:] Perfect. Thank you! That's all! [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how may I help you today? [speaker002:] Hi. My name is Alessandro Phoenix. I was just wondering when the annual sale is ending? [speaker001:] Give me one moment to look up that information please. I apologize but this year's annual sale has already ended on January 31st. [speaker002:] Ok. Thanks for your help. [speaker001:] Our next annual sale will start on January 23, 2021. Is there anything else I can help you with today? [speaker002:] No that's it for today. Thank you. [speaker001:] Thank you. Have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi! I found a fantastic pair of Michael Kors jeans and am really excited about them. I'd probably wear them every day. But how often would I have to wash them? [speaker001:] Good question. Let me check our system. One moment. [speaker002:] Okay, thanks [speaker001:] It depends how often you wear them. Since you want to wear them almost every day, we suggest more than once a week. We normally say once, for two to three weekly uses. [speaker002:] Oh, that's not too bad. I just didn't want to wash them every single day. [speaker001:] Yes. Washing every day could wear out the color. A few times per week should do the trick. [speaker002:] Sounds good! [speaker001:] Anything else I can help with? [speaker001:] Hello. How can I help you today? Hello? [speaker002:] Hey there! Sorry for the wait, my man! I'm a dunce: I want to check up on my order status, but I can't get into my account. Can you help? [speaker001:] No problem. Sure. Are you missing the username, password, or 2FA? May I have your name please? Hello? [speaker002:] Norman Bouchard I don't know my username. [speaker001:] Can you provide your zip code, email, and phone number for verification? [speaker002:] I apologize, I don't know the email address on this account. [speaker001:] That is ok [speaker002:] Zipcode is 97535 [speaker001:] The rest will be fine [speaker002:] Phone number is 740-1812 [speaker001:] Alright Norman. Your username on file is nbouchard1 That should get you into your account. Anything else I can help you with? [speaker002:] Hey, awesome! That worked! Nah we're good, thanks a lot, man. [speaker001:] Great. Have a nice day. [speaker001:] Can you tell me what happens if I am late on the subscription payment? [speaker002:] Hi, this is Johnny from ACME. How may I assist you today? Sure. No problem. If you are a Gold or Silver member you are given a grace period of up to five days per month. The late payment fee is $2 per day. [speaker001:] Alright thanks for the info [speaker002:] No problem. Is there anything else I can help you with? [speaker001:] that was everything thanks for the help [speaker002:] Then have a blessed day. Thank you for being an ACME customer! [speaker001:] Hello [speaker002:] good afternoon, how can I help you? [speaker001:] I wanted to check the status of my order because I only ordered one time but I got an email that saids I ordered two [speaker002:] sure, could you give me your full name or account ID [speaker001:] Name: David Williams Account ID: T6EZIRYV0J [speaker002:] in addition to this could you give me your order ID [speaker001:] Order ID: 8818564987 [speaker002:] everything in order, let me check with the system. ok, it was a company mistake sorry for the inconvenience [speaker001:] it's all right thank you for looking up the information [speaker002:] would you tell me the shipping status Mr. David? [speaker001:] sure it's In Transit [speaker002:] ok, when the order reaches the address reconnect with us to process the return. [speaker001:] sure I will [speaker002:] all set then a pleasure to help you Mr. David [speaker001:] Hello, how may I help you? [speaker002:] I want to buy something, but my cart is not updating [speaker001:] I can help you troubleshoot this. Could I have your name, please? Are you there? [speaker002:] I'm Joseph Joseph Banter [speaker001:] Thanks, Joseph. Could you try refreshing your web browser and see if that lets you add to your cart? [speaker002:] I just refreshed, same problem [speaker001:] Could you also try logging out of your account and back in to see if this helps? [speaker002:] yeaah... It worked now [speaker001:] Oh great, is there anything else I can help you with? [speaker002:] nothing really.... Thanks for helping [speaker001:] Have a good day! [speaker001:] Hello, thank you for contacting us today. How may I help you. [speaker002:] I am thinking if buying items from this company, and am considering the premium membership. Could you let me know what the benefits are? [speaker001:] Sure thing let me look into that for you. Alright, I found the information you were looking for. [speaker002:] Thanks! [speaker001:] One of the main benifits of all memberships is an invite to an annual holiday party with free flight included and it has an open bar! In addition to this all memberships save on shipping, silver can have agents make purchases on their behalf and cancel orders whenever they want. [speaker002:] Nice! I am getting married in the next few weeks and will be making lots of purchases. This shipping savings sounds great! [speaker001:] And gold members get all of the above as well as unlimited refunds and receiving the benifit of the doubt on all transactions should something look wrong. Oh that's wonderful! Congragulations! Was there anything else I could help you with today? [speaker002:] That is great! Can I sign up online? [speaker001:] Memberships are actually assigned basedo n how much you spend during that year [speaker002:] Makes sense! That is all I needed help with! Thanks! [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello! Thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi! im thinking of buying something but wanted to know if i qualify for free shipping? [speaker001:] Have you placed an order yet? [speaker002:] No not yet. its in my shopping cart still [speaker001:] Okay. Can I have your name? [speaker002:] Chloe Zhang [speaker001:] Do you have a membership with us, Chloe? [speaker002:] No not yet i was just browsing your store [speaker001:] The items that you have in your shopping cart right now do get free shipping as long as the total is over $25 before taxes are applied. If the total is below $25, your shipping cost for standard shipping, which is 5 business days, would be $4.99. [speaker002:] ahh okay thank you! [speaker001:] If you need your orders sooner, we do have expedited shipping options as well, which are listed at checkout. You're welcome. Is there anything else I can assist you with? [speaker002:] No thats all. thanks stranger! [speaker001:] No problem! I hope you enjoy the rest of your day. Good-bye. [speaker001:] Hi! How can I help you? [speaker002:] I'm trying to add some boots to my online cart, but it won't update when I push "add to cart" [speaker001:] sure, lets see if I can help! first try refreshing the page and then try adding it again and see if that works [speaker002:] Ok, hold on a sec [speaker001:] ok [speaker002:] No, that didn't seem to work [speaker001:] ok, try logging out and logging back in and then adding the item let me know if that works [speaker002:] Sure, hold on Yes! That seemed to fix it. Thanks for your help! [speaker001:] awesome! glad to be able to help! anything else today? [speaker002:] That's all [speaker001:] wonderful, you have a great day ok? thanks for chatting! [speaker001:] Hello, how can I help you? [speaker002:] Good morning. I need some more info on a product I am thinking about buying. [speaker001:] I'd be glad to help you with that. Can I please have you name and the product you are considering buying? [speaker002:] Sure, it's the 59 dollar Tommy Hilfiger boots, particularly want to know if you have them in a size 9 [speaker001:] The boots come in a wide array of sizes. Are you not seeing a size 9 on our website? [speaker002:] no, it says unavailable [speaker001:] Then, they are currently out of stock. Sorry. [speaker002:] Ok, thank, i'll find something else then. [speaker001:] They should be back in stock by the end of the month. Is there anything else I can help you with today? [speaker001:] hi! how can I help you? [speaker002:] I'm trying to place an order, but the website is running really slow. I just wanted to see what was going on. [speaker001:] Sure, I'd be happy to help you with that [speaker002:] Thank you. [speaker001:] I'll let the website team know about this have you tried logging out and logging back in to see if that fixes it? [speaker002:] Yes, I did that twice but it didn't help. [speaker001:] ok, are you able to access other websites? [speaker002:] Yes, it's just this one that's going so slow. [speaker001:] you might also want to try closing all other tabs and other programs running. Try that and see if it helps [speaker002:] I'll go ahead and try that. If it doesn't work, I'll get back in touch. [speaker001:] OK, great, we can always place that order for you if that doesn't work. [speaker002:] Ok, thank you! [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that was it. [speaker001:] ok, well have a wonderful day, nice chatting with you! [speaker001:] Hi! How may I help you today [speaker002:] I ordered a pair of boots and decided I didn't like them. I want to see if you can stop the order before it ships and issue a refund. [speaker001:] Sure! I can assist with that. Can I have your name? [speaker002:] Rodriguez Domingo [speaker001:] thank you and your order id and account id please [speaker002:] Order ID: 9534649420 Account ID: 5BWSMRUSZY [speaker001:] Thank you and what is the reason for the refund [speaker002:] I didn't like them [speaker001:] What is the shipping status [speaker002:] I literally just bought them. I was hoping you could stop them before they ship [speaker001:] ok, does your shipping status say order received or in transit [speaker002:] I am not seeing a shipping status on my order statement [speaker001:] Ok, what is your membership level [speaker002:] Silver [speaker001:] How much was the item [speaker002:] $64 [speaker001:] Ok, I have stopped the order and issued a refund Is there anything else I can assist with [speaker002:] No that is all. Thank you! [speaker001:] You're Welcome! Have a great day [speaker001:] Thank you for contacting AcmeBrands! How can I help you? [speaker002:] I wanna check my acount cause I might be missing account credits worth 40 dollars [speaker001:] Alright and were the credit from a previous purchase or promotion? [speaker002:] not sure [speaker001:] Well, how about we start with your name and account ID so I can take pull up your account? [speaker002:] Name: David Williams I dont know about my account ID [speaker001:] That's alright, I was able to find your account. Do you know if the credits were from a subscription refund or returned order? [speaker002:] not sure [speaker001:] Why were you suppose to get credits towards your account? [speaker002:] my wife just told me and I was wondering. I dont know [speaker001:] Give me one moment while I look at your account. [speaker002:] okay [speaker001:] And the missing credit was for $40? [speaker002:] yes [speaker001:] There was a credit applied to your account previously but expired. You can use the promo code V59T1 for $40 off your next purchase. [speaker002:] thanks [speaker001:] You're welcome. Is there anything else I can help you with? [speaker002:] no [speaker001:] Great, enjoy the rest of your day. [speaker001:] Hello [speaker002:] The site is running really slow. [speaker001:] I will be glad to help you with that. Could you log out and then log back in. [speaker002:] I tried that. It doesn't seem like it helped much. [speaker001:] Ok Do you have any other tabs open or any other programs running on your computer. [speaker002:] Yeah, that seems to have fixed it. [speaker001:] That is great. Is there anything else I could help you with? [speaker002:] No, that's it. Thank you very much. [speaker001:] Have a nice day. [speaker001:] Hello, how I can I help you today? [speaker002:] HI, I wanted to check on my order status because I got a notification from UPS, and the cost of shipping is too high [speaker001:] May I have your full name or account ID? [speaker002:] Sure. My name is Albert Sanders. I was wondering if I can just cancel my order and get a refund. [speaker001:] May I have your username, email address, and the order ID? [speaker002:] Yeah sure. My username is asanders138 Email is asanders138@email.com Order ID is 3338498646 [speaker001:] Has the item been shipped already? [speaker002:] Sorry about this, I didn't realize the shipping was going to be so expensive I don't think so. It says Order Received [speaker001:] Ok, I can cancel the order for you then. [speaker002:] Awesome, thank you. [speaker001:] The order has now been cancelled. [speaker002:] Marvelous. [speaker001:] Is there anything else I can assist you with today? [speaker002:] Nope, that was everything. Thanks so much. [speaker001:] Have a wonderful day. [speaker001:] Hello, how may I help you? [speaker002:] HI, I am curious how do I get the premium membership? [speaker001:] I can tell you that, could I have your name? [speaker002:] Joseph Banter [speaker001:] Thanks, Joseph. Customers who spend $500 or more become Bronze, $1000 or more become Silver, and $2000 or more become Gold. This is for purchases made in the current year. Is there anything else I can help you with? [speaker002:] Wow. Okay. That information is very helpful. That was my only question today. [speaker001:] Have a good day! [speaker001:] Hello, how may I assist you today? [speaker002:] Hi, I wanted to buy a pair of jeans. [speaker001:] Okay. [speaker002:] However my credit card keeps getting rejected and I do not understand why [speaker001:] Okay, I will look into it a bit more. Just a moment please Can you try entering the card number in again? [speaker002:] Yes, sure I already did and the outcome was the same. [speaker001:] How about the expiration date on your card, is it on or before 0420? Sometimes that is a reason that customers experience an issue. [speaker002:] No, that does not seem to be the problem. The expiration date is 1225. [speaker001:] What happens if you log out and back in again? [speaker002:] Oh, that would be the solution! [speaker001:] Great! [speaker002:] It worked pretty well [speaker001:] Can I help with anything else today? [speaker002:] No, that would be all. Thanks! [speaker001:] Thanks for reaching out to us. Have a wonderful day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi, my name's Albert Sanders [speaker001:] Hi Albert [speaker002:] I just ordered a jacket, but I'm afraid I've changed my mind and I need to cancel that order before it ships [speaker001:] Let me help you with that. Is there a reason you want to cancel the order? [speaker002:] I'm afraid it just wasn't the right jacket for me. With the weather suddenly improving, I won't be needing it any more [speaker001:] Ok Could I have your account id and order id to verify your identity? [speaker002:] AGZQUYTL4F 4619497280 [speaker001:] Thank you Could you tell me the status of your shipment? [speaker002:] It looks like it hasn't been shipped, but I don't see anything written anywhere [speaker001:] Ok [speaker002:] I just made the purchase, so it must still be processing [speaker001:] Let me refund the amount, how much was the jacket? [speaker002:] $99 [speaker001:] Thank you I have canceled the order and a refund in the amount of $99 has been made to your account. Can I help you with anything else? [speaker002:] No, that's everything, thanks [speaker001:] Have a good day. [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi. My name is Joyce Wu. I am upset because these Calvin Klein boots for $49 are out of stock. [speaker001:] I'm sorry to hear that! One moment while I pull up your account. I'm going to write a report for the purchasing department to let them know that they need to do a better job of keeping things in stock. I have passed on the report. Is there anything else I can do for you? [speaker002:] No [speaker001:] Okay. Check our website again soon, they should restock shortly. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I need to change my shipping address because I had to move in with my parents and won't be able to receive my order at the original address. [speaker001:] Okay, I can help you with that I'll just need to get some information from you so that I can verify the original order. May I ask you full name first? [speaker002:] Yes, Chloe Zhang [speaker001:] And do you want to change the address on an existing order, or on your account in general? That is to say, had you already placed an order with us when you had to move? [speaker002:] Sorry, an existing order. The order id is 0197459103 I don't think it has been shipped yet. [speaker001:] Okay, do you see a status for your order? Is it "Order Received", "In Transit" or anything like that? [speaker002:] Yes, it says order received [speaker001:] Okay, good. That means that we are ready to ship to you, but the package hasn't left our building. So we can fix this very easily May I just ask your username and your email address to go with the order ID you already gave me [speaker002:] I'm sorry I am being a pain, but can I just cancel the order? I just noticed I accidentally ordered the wrong item. [speaker001:] Yes, I can do that for you [speaker002:] My username is chloezhang349 My email address is chloezhang349@email.com [speaker001:] And cancelling your order is the main thing I can help you with today, is that right? [speaker002:] Yes, please. [speaker001:] You would say that that was at the top of your page, metaphorically speaking? [speaker002:] Not really sure what you are saying, but I would like to cancel my order. [speaker001:] I just need to make sure that I'm following the right steps, and not doing anything wrong on my end. But as you ask, I can cancel this order for you [speaker002:] Yes, I realized I ordered the wrong item and I want to cancel it. Sorry for the confusion. [speaker001:] Okay, your order has now been cancelled. [speaker002:] Thanks so much! [speaker001:] Since it hadn't shipped, you shouldn't be charged anything [speaker002:] Ok, perfect! [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that's all I needed. [speaker001:] Okay, have a good day, Ms Zhang [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Good morning. I did to do a return. The product i bought has a stain on it. [speaker001:] Oh, I'm sorry to hear that And did you say that you have already returned the product, or would you like to set up a return now? [speaker002:] i need to return it [speaker001:] Okay, I can help with that May I just gather some information from you so that I can check on your order, and see what our next steps will be [speaker002:] ok [speaker001:] I will need your full name, username, email address, order ID, and finally, your membership level [speaker002:] ok, my name is Albert Sanders, my username is asanders492 and my email is asanders492@email.com my order id is 8874918196 and i have a guest membership level [speaker001:] Thanks, Mr Sanders, I can see your account now Our guest members can return an item at any time as long as you have the receipt, or even without the receipt, I can set up a return for you as long as the purchase was made in the past 30 days [speaker002:] i purchased it on 929 [speaker001:] Oh I see. If you have any receipt, either from the box or your emailed receipt, I can still process the return for you [speaker002:] ok i do [speaker001:] Okay, that's good. I can either send you a shipping label that you can use to send the product back to us, or if you'd prefer, you could return it to a local store or a drop-off center [speaker002:] yes that will work, i'll drop it off [speaker001:] Okay, I'll update your account with the return, and then we should be able to issue you a refund as soon as you make the drop off [speaker002:] ok [speaker001:] Is there anything else I can help you with while we're here? [speaker002:] nope that is it, thanks [speaker001:] Excellent. Have a great day, Mr. Sanders [speaker001:] Hello, how may I help you today? [speaker002:] Hi I need to return Order ID: 0136635445 because it's the wrong color. [speaker001:] Sure, I can help you with that. Can I please have your full name or account ID? [speaker002:] Sanya Afzal [speaker001:] Can you please tell me your username, email address, and order ID so that I can look up your order? [speaker002:] sanyaa52 Email Address: sanyaa52@email.com Order ID: 0136635445 [speaker001:] Thank you. Do you know your membership level? [speaker002:] I'm a Silver Member [speaker001:] Can you please tell me the date of purchase? [speaker002:] I bought this for my son as a gift but I thought it was lighter colored. Purchase Date: 2019-09-02 [speaker001:] I sincerely apologize but we are unable to accept returns for purchases that were made more than 6 months ago. [speaker002:] Oh dear. I didn't realize it had been that long. Oh well, I'm sure I'll find someone to gift it to. Thanks for your time. [speaker001:] I am sorry again. Is there anything else I can help you with today? [speaker002:] no that's all [speaker001:] Thank you. Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] hey, I use paypal, I don't have a credit card... what's up with my account? I'm a Silver member, I have never had issues before [speaker001:] I can look into this for you. Could I please have your full name? [speaker002:] Sanya Afzal [speaker001:] Hi Sanya. You believe your payment method is wrong? [speaker002:] my order was rejected because of this... 1316920196 I know it is wrong, I never use credit cards [speaker001:] I'll just need your account ID as well. [speaker002:] M0IBQABFB2 [speaker001:] Do you know the shipping status of your order? [speaker002:] says order received [speaker001:] Okay, I can change the payment method for you and the order should go through. You would like me to use your PayPal account on file, correct? [speaker002:] yes I think my mom used my account and that is her credit card so sorry for popping off, i was a bit upset [speaker001:] It's quite alright. I've updated your order. Is there anything else I can do? [speaker002:] no, but thank you [speaker001:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you today? [speaker002:] Hi, name is Joyce Wu. I have an issue with delivery time on an order. I set up a delivery time for PM and I need it changed to AM. [speaker001:] Of course, let me take a look. [speaker002:] Account ID: J6WZQVVGHZ [speaker001:] Can you provide me with your Order ID as well please? [speaker002:] Order ID: 1406787071 I would like to change the time to AM delivery please. [speaker001:] I will need to determine if the order has already shipped. Can you provide me with the shipping status? [speaker002:] Oh bummer it is already out on delivery. Well maybe next time I will catch it before it ships. That was all I needed today, thanks. [speaker001:] Unfortunately at this time it will be too late for us to change to a morning delivery. Great, thank you and have a great day! [speaker001:] Hi, how may I help you? [speaker002:] I have a shipping question [speaker001:] I can help with that [speaker002:] I have a couple of packages going to Japan. Can you tell me the cost? [speaker001:] Yes, you want to know the cost of international shipping, correct? [speaker002:] yes [speaker001:] Ok, one moment please Can I have your full name or Account ID please? [speaker002:] Joseph Banter JBYURII45 [speaker001:] Let me check if your account lets you ship to Japan for free. Ok, unfortunately your account does not offer you free shipping internationally at this time I'm going to send you a link with what is offered by your subscription to help with any other questions you may have. Keep shopping with us and you will eventually be able to upgrade to an account that does have free shipping. Can I help with anything else today? [speaker002:] so the link will include all international rates? [speaker001:] Yes, it has all the information on shipping rates to Japan and elsewhere [speaker002:] cool, thanks, that's it then [speaker001:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi. My name is Joyce Wu. My Order ID is 5705910961. I need to verify that my shipping address is the correct one on file. An email I got says it is a different one [speaker001:] Sure thing Joyce. I'll gladly look into that for you. I was able to pull up your account. Could you also provide me with your order ID so I can pull up the order? Im sorry I ment your account ID [speaker002:] Yes. My account ID is Y1R7KESX97. [speaker001:] Thank you, could oyu also provide me with your Username and Email Address so I can validate the purchase? [speaker002:] My username is jw842835 and my email address is jw842835@email.com. [speaker001:] Great, I was able to confirm the purchase. Now lets look into the address. It looks like something happened with the address and it does not match the one you have on file with us. I'll go ahead and change the address for you. [speaker002:] Great. Thank you. [speaker001:] Alright, the address has been corrected. Was there anything else I could help you with today? [speaker002:] That is it. [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello! Thank you for contacting us today! How can I help you? [speaker002:] I bought a pair of Michael Kors jeans and got a grass stain on them and wanted to know if you had any suggestions on how to get the stain out [speaker001:] Oh no! Absolutely I can help with that. Can I get your name please? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. Let me pull that information up for you! Okay Sanya. If the grass stain is fresh you want to soak a sponge in undiluted white vinegar and dab lightly at the stained area. Dry the spot with a paper towel and repeat the treatment as needed. Then... to preserve the color you'll want to turn the jeans inside out and throw them in the washing machine. Launder as usual using the washer's cold setting. Can I help you with any other information today? [speaker002:] That is all. I will give it a try. Thank you [speaker001:] Thank you and have a great day! [speaker001:] Hi! How may I help? [speaker002:] Hello, I would like to check the status of my account because a subscription as added even though I do not want it [speaker001:] Sure, may I have your full name to check? [speaker002:] Joyce Wu [speaker001:] How did you hear about this issue? [speaker002:] I had an email sent to me [speaker001:] It has been removed. [speaker002:] Thanks [speaker001:] Anything else today? [speaker002:] that is all [speaker001:] Have a great day! [speaker001:] welcome, how may I help you? [speaker002:] hello my credit card keeps getting rejected [speaker001:] oh dear. we have to fix that & fast! [speaker002:] when i try to purchase [speaker001:] i have a few suggestions [speaker002:] okay [speaker001:] first, will you please re-enter your cc info? [speaker002:] okay [speaker001:] also, will you check the expiration date is it still valid? [speaker002:] yes it is [speaker001:] alright. next, please log out & then login again. if that does not work I will make the purchase for you [speaker002:] i just did that [speaker001:] no luck? [speaker002:] it works [speaker001:] ok great [speaker002:] thanks [speaker001:] is there anything else? [speaker002:] no [speaker001:] good. have a nice day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi I saw the subscription service was added to my account and I don't want it [speaker001:] I'll be glad to assist you with that! Your full name, please? [speaker002:] David Williams [speaker001:] David, may I ask: how were you informed about the unknown service being added to your account? [speaker002:] Someone told me [speaker001:] Perhaps your spouse or partner? [speaker002:] Yes [speaker001:] Thank you, David. Let me check the system and see what I can find out for you. [speaker002:] ok [speaker001:] David, good news! It looks like your spouse was misinformed, and no premium service has been added to your account. There will be no changes or extra charges. [speaker002:] Great. Thanks [speaker001:] Is there anything more I may help you with today? [speaker002:] nope that's all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello, I wanted to know what the benefits of a premium membership are? [speaker001:] Let me find out for you. There are many benefits. There is a party with open bar and free flights from anywhere in the US [speaker002:] Oh wow Impressive [speaker001:] If you are a bronze member you save on shipping fees and promo codes. [speaker002:] Okay, I see [speaker001:] Silver members get bronze benefits plus agents will make purchases on your behalf and you can cancel orders at any time [speaker002:] That is good to know [speaker001:] Gold members get silver and bronze and unlimited refunds, you also get the benefit of doubt in transactions. Can I help you with anything else? [speaker002:] Thank you for clarifying the benefits of the premium membership I don't have any other questions [speaker001:] Have a good day. [speaker001:] Hi, how may I help you? [speaker002:] Hi, I want to know more about the Calvin Klein Jacket. How would I wash the jacket? Washing machine or dry clean only? [speaker001:] I can look that up for you now. It doesn't have to be dry cleaned. You can wash it at home in your washerdryer. The fabric is high quality and durable. We do suggest drying it on low so the jacket doesn't shrink. Does that answer your question? [speaker002:] Yes, good thing my washing machine just got fixed. That's all I needed to know, thank you! [speaker001:] Great, have a good day! You're welcome [speaker001:] hello i need to update my shipping address [speaker002:] Hello, how can I help you? Is this for an item that is already purchased or are you updating the address on your account? [speaker001:] yes i already purchase Order ID: 3169768866 [speaker002:] Okay, can I get your full name and account ID? [speaker001:] Name: Joseph Banter Account ID: UDFE3LHYB6 [speaker002:] What is the shipping status? [speaker001:] Shipping Status: Order Received [speaker002:] Great! Can you also provide me with your username and email address? [speaker001:] Username: josephbanter984 Email Address: josephbanter984@email.com [speaker002:] Thanks! I went ahead and update your account shipping address for you Is there anything else you need? [speaker001:] thats all [speaker002:] Have a great day [speaker001:] Hello, how can i help you today [speaker002:] I need to check on my refund and find out if the Guess Boots i returned was added to it can you help? hello? [speaker001:] Sorry about that Could i get your full name please [speaker002:] Norman Bouchard [speaker001:] I will also need your username email adress and order ID [speaker002:] normanb2@email.com normanb2 [speaker001:] Okay that is enough, it looks like your refund is still listed in progress and was initiated in and will be carried out online The funds should be returned to your account soon [speaker002:] ok, guess it is just a slow process, thanks [speaker001:] No problem again sorry about the delay. is thtere anything else i can help you with [speaker002:] no, that will do it. [speaker001:] Okay, have a nice day [speaker001:] AcmeBrands, how may I help you? [speaker002:] When do promo codes expire? [speaker001:] Let me find out for you. Promo codes expires after 7 days after being issued. You can find the expiration date on the bottom of the paper. [speaker002:] ok, thanks [speaker001:] Can I help you with anything else? [speaker002:] No, that is all I needed. [speaker001:] Have a good day. [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] I have a promo code that i am invalid I received the code 2 days ago [speaker001:] Let me see if I can help. Can I have your full name or account ID please? [speaker002:] Chloe Zhang [speaker001:] Let me check the system about this issue. [speaker002:] ok [speaker001:] Can I have your membership level? [speaker002:] Guest [speaker001:] Thank you. As far as I can tell, this promo code should be valid. If you are getting an error that it is invalid it may be because the code has already been used. Is there anything else that I can help you with today? [speaker002:] Okay, That will be everything [speaker001:] Thank you,have a great day! [speaker001:] Hello [speaker002:] Welcome to AcmeBrands. How may I help? [speaker001:] I recently looked at my order and noticed there was an unspecified fee on my order. [speaker002:] OK. Let me look into that for you. One moment. May I have your full name or account ID [speaker001:] MUECQXDIDH Awesome. [speaker002:] Thanks. I have pulled up your account. [speaker001:] Were you able to look at the extra charge? [speaker002:] May I have your full name and order ID [speaker001:] Alessandro Phoenix 6784162648 [speaker002:] Thanks. I have verified our ID. It seems like it was an error on our end. One moment. How much were you overcharged? [speaker001:] 7.49 How is the weather today? [speaker002:] Rainy and dark, unfortunately [speaker001:] So what will be my new total amount charged to the card? [speaker002:] I have gone ahead and credited the 7.49 back Anything else I can help with? [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I wanted to check in on the current state of my refund. I would also like to add my recent item to the refund. [speaker001:] OK. I can help. May I have your full name or account ID [speaker002:] Joseph Banter [speaker001:] Thanks, Joseph. I have pulled up your account. I will now need your username, email address, and order ID [speaker002:] username: jb426065 email; jb426065@email.com order: 7352510378 [speaker001:] Thanks. One moment. What brand and type is the new item? [speaker002:] calvin klein jeans [speaker001:] OK. I made a note. What is the price? [speaker002:] 49 [speaker001:] Ok. And what was your previous refund? [speaker002:] 100 [speaker001:] OK. I have updated the refund. Anything else? [speaker001:] Hello, how may I help you? [speaker002:] I have renewed my suscription and I want to check the status of it when is the annual fee due? [speaker001:] May I have your full name please? [speaker002:] Alessandro Phoenix when is my annual fee due? [speaker001:] Okay, I also need your account id and order id please. [speaker002:] Account ID:2ZVMUKCADP Order ID:1813828983 [speaker001:] The annual fee is due today. [speaker002:] I want to pay it today [speaker001:] You can look it up in the link in the future. [speaker002:] thank you [speaker001:] Okay, I will help you with the payment. [speaker002:] Okay [speaker001:] do you have a credit card number? [speaker002:] yes [speaker001:] How much do you want to pay and what is your credit card number? [speaker002:] I want to pay the annual fee. The card number is 4562565689567894 [speaker001:] For your information, the standard subscription is $99 a year. So you would pay the full amount, right? [speaker002:] Pay $99 to the credit card [speaker001:] Okay [speaker002:] Thank you [speaker001:] Is there anything else that I can help you with? [speaker002:] no that is all [speaker001:] Have a nice day. [speaker001:] Hello there, how can I help you today? [speaker002:] Hi. I purchased a pair of boots and need to return them because they are the wrong size. I bought them for my monkey, but apparently monkey feet are sized weird. [speaker001:] Okay, no worries. Can I have your full name? [speaker002:] Rodriguez Domingo [speaker001:] And username, email, and order ID? [speaker002:] Email Address: rdomingo082@email.com Username: rdomingo082 Order ID: 8570409204 [speaker001:] Okay, and can have I membership level? [speaker002:] Guest [speaker001:] And when did you place your order? [speaker002:] 2019-09-08 [speaker001:] Do you still happen to have the receipt. [speaker002:] I do have an online receipt and they are still in the original packaging. [speaker001:] Well the online receipt should be just fine then Since I can process your return, what's your full address? [speaker002:] Address: 9095 Brushwick Dr Raleigh, NY 99970 [speaker001:] And how would you like to process this return, by mail, in store, or at one of our drop off centers? [speaker002:] By mail please [speaker001:] There you go! [speaker002:] Ok, thank you. That's all. [speaker001:] Everything else you'll need to do will be outlined in the email I'm sending you There's nothing else I can help you with? [speaker002:] Nope that's it [speaker001:] Well I hope you can find better fitting monkey boots. Have a good one! [speaker001:] Hello, thank you for reaching out to us today. How may I help you? [speaker002:] Hello there! Um so I'd like to check the status of an order I have with you guys. The payment method looks like it's wrong in the confirmation email [speaker001:] Sure thing, what we can do is just go ahead and get the payment method set to the one you would prefer. [speaker002:] Oh amazing, thank you [speaker001:] Can I please have your full name in order to pull up your account please? [speaker002:] Joseph Banter [speaker001:] Alright, I was able to pull it up. Thank you Joseph. [speaker002:] Oh good! I was hoping you would [speaker001:] In order to verify your identity and pull up the order I'll also need your account ID and Order ID please. [speaker002:] Sure thing, the order ID is 1050028448 And my actual ID is DRFC8YVDWS [speaker001:] Great, everything looks good. [speaker002:] Goodgood [speaker001:] The last thing I'll need to know is the shipping status of the order, could you provide me with that? [speaker002:] It says Order Received, so hopefully we still have time to change the method I'd like to change the payment method to Credit Card if it isn't already [speaker001:] Great, the order hasn't shipped yet so we'll be able to get that changed right away. [speaker002:] That's great to hear [speaker001:] Alright, would you like to use the card we have on file or would you prefer to provide a new one? [speaker002:] The one you have on file is fine [speaker001:] Great, let me put that through for you. [speaker002:] Sure thing, take your time [speaker001:] Alright, all set. was there anything else I could help with today? [speaker002:] I do believe that's everything, thank you again [speaker001:] No problem, be safe and have a great day! [speaker001:] I want to check subscription status [speaker002:] how may i help you? [speaker001:] How much is due? [speaker002:] i can help check the status of your subscription today, specifically the due amount may i have your full name to pull up the account? [speaker001:] Chloe Zhang [speaker002:] I also need the account and order id [speaker001:] MIV48ENFFK,3147307066 [speaker002:] thank you. it looks like your subscription is currently inactive, with an amount of $49 due today to reactivate [speaker001:] I want to pay that. using credit card on the account. [speaker002:] no problem in the future you can check and pay through the link i am sending, using your username to log in [speaker001:] thank you [speaker002:] your subscription has been renewed, can I help with anything else? [speaker001:] no [speaker002:] have a good one [speaker001:] Thank you for being an AcmeBrands customer! How may I help you? [speaker002:] Yes, i was looking at an item was about to order it and i see that i went out of stock again. I'm really upset about this because i was ready to order it [speaker001:] Is it just one item that is out of stock or do many things seem to be out of stock? [speaker002:] one item [speaker001:] Okay. May I have your full name to pull up your account? [speaker002:] Albert Sanders [speaker001:] What item is out of stock? [speaker002:] The tommy hilifger boots [speaker001:] I am going to write a report to let the purchasing department know that they need to do a better job of keeping things in stock. The report has been sent. [speaker002:] ok, thank you [speaker001:] Is there anything else I can do for you? [speaker002:] is there anyway you could put the order in for back order and when it comes back in stock it would just ship to me? [speaker001:] I can definitely do that for you. Is it okay to use the credit card on file? [speaker002:] great! thank you, yes [speaker001:] Fantastic! The shirt will ship as soon as it is available and should arrive soon. Is there anything else you need? [speaker002:] that will be all thank you [speaker001:] You're welcome. Have a nice day. [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hello Can you help me with my account access? I forgot my username and can't log on [speaker001:] Yes, I can. Can you provide your name or account ID? [speaker002:] My names is Chloe Zhang. [speaker001:] I've pulled up your account, Chloe. Can you verify your zip code and email address please? [speaker002:] My zipcode is 34867 not sure what email I used for that account. can you verify with a phone number? [speaker001:] Yes. What is the phone number on the account? [speaker002:] 520-9220 thank you for your assistance! [speaker001:] You're welcome. Your username is czhang1. Is there anything else I can help you with today? [speaker002:] omg that's awesome. no that's it for today [speaker001:] Great! I hope you have a great day! [speaker001:] hi! how can I help you? hello? [speaker002:] I'm trying to use the promo code which they saying is invalid and I always got it nine days ago [speaker001:] sure! not a problem, can I have your name please? [speaker002:] Alessandro Phoenix ap555295@email.com [speaker001:] thanks! It looks like that promo code is out of date. They expire after 7 days. Do you know your membership level? [speaker002:] Guest [speaker001:] ok, unfortunately there is nothing I can do to help. please have a good day though! [speaker002:] I'd like talk manager [speaker001:] sorry I could assist you I can have my manager contact you. May I have your phone number? [speaker002:] 145-8175 [speaker001:] ok, they will be in touch! Anything else? [speaker002:] No ty [speaker001:] you're welcome! [speaker001:] Good afternoon, how can I help you? [speaker002:] I have a question about a recent order There seems to be an extra fee added and I don't know why I was charge it charged [speaker001:] I see. Sure, you can give me your full name or account ID. [speaker002:] It's Chloe Zhang my account ID is 4WEGH4FQOL [speaker001:] Could you give me your username, email and order ID. please [speaker002:] My order id is 0186917081 [speaker001:] username and email please [speaker002:] email is czhang2383@gmail.com if I remember right user name is czhang2383 [speaker001:] It seems that the email and username are incorrect, please verify your information. [speaker002:] what do you need? [speaker001:] Let me find another option to verify your order. Ok, sorry for the inconvenience. All in order. Let me consult your problem. [speaker002:] ok thanks [speaker001:] one moment please. Ok could you please give me your level of membership. [speaker002:] it's gold [speaker001:] Ok it was a mistake on our part, sorry for the inconvenience generated. [speaker002:] ok so it'll be taken out? [speaker001:] Let me remove the additional fee. How much was the additional fee? [speaker002:] 10 [speaker001:] OK everything in order. Sorry for the error and if you have any other questions you want to ask me, I am at your service. [speaker002:] ok that's fine. as long as it was taken out then its ok [speaker001:] The additional fee has already been removed. If it is all I wish have you a nice day. [speaker001:] Hi! Thank you for contacting us today. How may I help you? [speaker002:] Hi. I have a premium shopping service right now. I want to make sure that I keep that level. What is the status of my subscription? [speaker001:] I would be glad to look at that for you Can I have your full name? [speaker002:] My name is Rodriguez Domingo. I am a silver member and my account ID is 3Y1UGNOUQO [speaker001:] Thank you for that information. Do you have your order Id also [speaker002:] Yes. 5645251256 [speaker001:] Your subscription is inactive right now because your payment of $55 was due yesterday [speaker002:] Okay. Is that the annual fee? [speaker001:] Yes it is. I am going to send you the link so that you can view this information and make a payment if you would like to reactivate it [speaker002:] Great. I would like to pay that today. [speaker001:] You can utilize that link I just sent and make the payment there [speaker002:] Thank you so much [speaker001:] You're Welcome. Will that be all today? [speaker002:] Yes thanks [speaker001:] You're Welcome. Have a great day [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I want to know if my item was shipped. I got an email about it. [speaker001:] What did the email say? [speaker002:] that shipping status changed? [speaker001:] Okay, let's find out what happened. May I have your full name? [speaker002:] please check the shipping status for the item Crystal Minh [speaker001:] Now may I have your account ID and order ID to further verify your identity? [speaker002:] UNXTSYXKXC,5088245488 [speaker001:] Thanks! I'm checking the system now. You are right, it looks like there is an issue. I will change the date to the correct one. Your item's shipping is back on track. Is there anything else you need? [speaker002:] no [speaker001:] Okay. Have a wonderful day! [speaker001:] Hi how can i help you [speaker002:] I'd like to get a refund on an item I bought [speaker001:] Sure, waht is your full name or account id [speaker002:] Joseph Banter [speaker001:] can i have your user name, email and order id? [speaker002:] jb457784, jb457784@email.com, 4116746853 [speaker001:] What method would you like the refund? Options are gift card, paper check, add value to your account or credit card? [speaker002:] credit card [speaker001:] What is your account id? [speaker002:] I don't know [speaker001:] What was the amount of the purchase [speaker002:] $74 [speaker001:] You're all set. do you need anything else? [speaker001:] hi how can i help you [speaker002:] Hi I need some information in an other I placed the other da. Day Hi I will like to pay my subscription fee today [speaker001:] okay sure. what is your account id or full name [speaker002:] John dees [speaker001:] What is your account id and order id? [speaker002:] CGV4FA3XOD [speaker001:] What about your order id? [speaker002:] 6104788759 [speaker001:] How much of your subscription do yuo want to pay? [speaker002:] I want to pay it in full [speaker001:] OKay great, you have 55 due today. [speaker002:] Great [speaker001:] Do you want to give me a credit card or use the one on the account? [speaker002:] Use the same account Great [speaker001:] You're all set, do you need anything else? [speaker001:] hello? [speaker002:] Thank you for contacting Acme. How may I help you today? [speaker001:] a charge on my bill has not been reversed I completed the return [speaker002:] Okay, I can try to get to the bottom of this for you to get the details of this charge, may I ask your full name, username, email address, and the Order ID [speaker001:] Norman Bouchard normanb6@email.com Order ID: 5373540918 [speaker002:] Ah, yes, I can see in our system that you were never credited for this return [speaker001:] yes [speaker002:] I can send that credit to your account right now [speaker001:] thanks [speaker002:] Okay, there we are, you should see the charge reversed on your account now. Sorry about that mix-up [speaker001:] thanks [speaker002:] Is there anything else I can help you with today? [speaker001:] no [speaker002:] Okay, then, thanks for bringing that to our attention, and have a great day Mr Bouchard [speaker001:] Hello, how can I help you? [speaker002:] My husband just told me that a premium subscription was added to our account that we didn't want [speaker001:] Let me check on that for you Can you provide your full name or account ID please? [speaker002:] Rodriguez Domingo [speaker001:] And you heard about this from your spouse, correct? [speaker002:] yes [speaker001:] Hello, I have checked the system and it looks like you have not had a service added. I think your husband may have misheard. You have nothing to worry about and have NOT been charged! [speaker002:] Well thank you. I'm happy about that. [speaker001:] Is there anything else I can help you with? [speaker002:] Not today, thanks. [speaker001:] Have a great day:] [speaker001:] Hello? [speaker002:] Hi, how can I help you today? [speaker001:] I was wondering if it is possible to cancel a recent order and get a refund. [speaker002:] May I ask your reasoning for canceling the order? [speaker001:] I have decided that I do not really need the item. [speaker002:] Ok, let me pull up your account. What is your name and account ID number? [speaker001:] Albert Sanders Username: asanders526 [speaker002:] Thank you, one moment please [speaker001:] Thank you. [speaker002:] May I also have your email address and the order number? [speaker001:] asanders526@email.com Order ID: 3673437486 Great! [speaker002:] Would you like the refund to be in the form of a gift card, paper check, store credit, or refunded directly to your credit card? [speaker001:] Refunded to the original payment method would be preferable, thanks. [speaker002:] Ok great, let me get that set up for you! [speaker001:] Much appreciated. [speaker002:] I'm sorry, one more question. What is your account ID number? [speaker001:] Username: asanders526 Thank you. [speaker002:] And what was the cost of the item being refunded? [speaker001:] $89 Fantastic. [speaker002:] Ok, that refund is all set for you! [speaker001:] Thanks again. [speaker002:] Is there anything else I can help you with today? [speaker001:] I think that's all. [speaker002:] Alright, have a great day:0 [speaker001:] Welcome to AcmeBrands, how may I help you? [speaker002:] hi i was wondering what is happening with my refund and add another item for a refund please [speaker001:] OK, I can help you with those. Can I have your full name or account ID? [speaker002:] Sanya Afzal [speaker001:] OK, Sanya, for your refund status, I need your username, email address and order ID. [speaker002:] sanyaa37 sanyaa37@email.com 7387732295 [speaker001:] Thanks! Now I will look up your refund status. It looks like your refund is in progress and that you initiated it online. Would you like to change anything? [speaker002:] i would like a refund on the jeans aswell [speaker001:] OK, I can do that for you. Can I get a reason for the refund? [speaker002:] they dont fit [speaker001:] OK. What is the brand name of the jeans? [speaker002:] Calvin Klein [speaker001:] And what is the amount you need to be refunded? [speaker002:] $84 for the jeans and $100 for the previous refund thank you [speaker001:] Great! I've put that in for you. Is there anything else you need? [speaker002:] thats all [speaker001:] Thanks, Sanya. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Yes i would like to move my shipping date to next week [speaker001:] Okay. Let me see what I can do for you. Can I have your full name? [speaker002:] Joyce Wu [speaker001:] And your account and order ID's? [speaker002:] 4R4HHIRR5E and 4424915150 [speaker001:] Okay, and what's the shipping status of your order? [speaker002:] saying delivered [speaker001:] And your membership level? [speaker002:] sliver [speaker001:] Well since it's already arrived I can't delay the shipping, but because you're a valued member I can refund you the extra costs you'd have incurred. [speaker002:] okay, thanks [speaker001:] Is there anything else I can do for you today? [speaker002:] no that will be all thank you [speaker001:] Then have a nice day! [speaker001:] Hello, I'm thinking about buying this Tommy Hilfiger jacket But I have a question about it. [speaker002:] Okay, let me check on that for you. What is your question? [speaker001:] Is it warm enough to wear when it is really windy outside? [speaker002:] Yes, the Tommy Hilfiger jacket is windproof and it'll keep you protected from the wind. It also has an inside lining that insulates you. [speaker001:] Okay, sounds good. I'll definitely buy it then. [speaker002:] Great, is that all you needed today? [speaker001:] Yep, thank you! [speaker002:] You're welcome, have a nice day. [speaker001:] Hi! How may I help you? [speaker002:] I want to complain about the prices I wanted to buy an item that I saw yesterday, but today it's showing a much higher price [speaker001:] Okay, let me help with that. May I have your full name, account ID and order ID to check? [speaker002:] Why would the price go up like that just because I was interested Chloe Zhang Q87PTUMV4D 8116527586 [speaker001:] Our pricing algorithms are not something I can edit or change, as they often change the price of the items dynamically. Sorry for this issue. [speaker002:] Can't I order it at yesterday's price? [speaker001:] If the price has changed you cannot, as the algorithm has determined it needs to be raised. Sorry, I cannot change the price on the site. [speaker002:] All right, looks like I'll have to try somewhere else then. Thanks for your help, though [speaker001:] No problem! Sorry I couldn't help more, anything else today? [speaker002:] No, that'll do it [speaker001:] Have a good one! [speaker001:] AcmeBrands, how may I help you? [speaker002:] i need to change my shipping info as I ordered the wrong item by accident. [speaker001:] Ok Let me help you with that. Could I have your full name or account id? [speaker002:] Albert Sanders [speaker001:] What is your shipping status? [speaker002:] Order received [speaker001:] Thank you Could I have your username, email address and order id to validate your purchase? [speaker002:] albertsanders929 albertsanders929@email.com 2269131815 [speaker001:] Thank you What information would you like corrected on your order? [speaker002:] i ordered a calvin klein jacket and michael kors jeans by accident. [speaker001:] So would you like to change the order or cancel the order? [speaker002:] i want to change the order. [speaker001:] Ok. Ok your order has been changed. Can I help you with anything else? [speaker002:] that is all i needed. [speaker001:] Have a good day. [speaker001:] good afternoon, how can I help you? [speaker002:] Hi! I was planning to make a purchase but before I do that I wanted to know about the return policy [speaker001:] Sure, I'll give you the information one moment please. to give you more detailed information you could tell me your level of membership please [speaker002:] gold [speaker001:] Oh, I'm glad to be able to resolve a question from such an exclusive client because at its current level, it has the privilege of returning any quantity of products without problem. are you there? [speaker001:] Hi [speaker002:] How may I help you today? [speaker001:] yes, I would like to know the benefits of your premium membership I am planning on making a big order [speaker002:] Do you mind if I ask your name? [speaker001:] no problem my name is Chloe, Chloe Zhang Are you still here? [speaker002:] Ok Chloe. We have 3 membership levels. Bronze, Silver & Gold. [speaker001:] sounds good can I have more details what does it offer? any would get me free shipping? [speaker002:] All members get invitations to our annual holiday extravaganza which features an open bar & free flights from anywhere in the US. Bronze members save on shipping fees & promo codes. [speaker001:] and how much is the Bronze? I think that is where I will start [speaker002:] Silver gets all previous perks plus can have agents make purchases on their behalf & can cancel orders at any time. [speaker001:] I think Bronze is all I need for now then [speaker002:] Gold members get unlimited refunds & will always get the benefit of the doubt on transactions with us. [speaker001:] I really want to try out first I have an order of about $500 in mind how much does the Bronze cost [speaker002:] Memberships can't be bought.. They are earned by purchases over time. [speaker001:] ohhhhhhhh I see and would my $500 purchase qualify me [speaker002:] If you spend over $500 in purchases in the last year you are qualified for Bronze. For Silver it's $1000 & Gold $2000. [speaker001:] ok great!! I understand much better now!! [speaker002:] Does that answer all the questions you have for today? [speaker001:] yes thank you very much for your help [speaker002:] Can I help you with anything else today? [speaker001:] no thanks [speaker002:] Thank you & have a good day! [speaker001:] Hello, how may I assist you today? [speaker002:] I need to make a return, [speaker001:] Alright, I can help you with that. Just to clarify, you received an item that you would like to return? [speaker002:] Yes [speaker001:] Can I please get your full name or account ID? [speaker002:] Albert Sanders [speaker001:] May I ask what was wrong with the item? [speaker002:] I got the wrong size. I need a large, but it seems I have a medium [speaker001:] Okay, I just have to validate the purchase. Can I get your username, email address and Order ID? [speaker002:] 3907679070 albertsanders165@email.com albertsanders165 [speaker001:] Thanks Albert. What is your membership level? [speaker002:] Bronze [speaker001:] When did you purchase the item Albert? [speaker002:] 2020-02-06 [speaker001:] Great, that is within the 90 day return period so it will be no problem to return this. [speaker002:] Great [speaker001:] You will need to print out a return label. Can I get your address for that? [speaker002:] sure 0888 Lincoln Ave San Mateo, CA 59330 [speaker001:] How will you be returning the item Albert? [speaker002:] What are my options? [speaker001:] You can either mail it, drop it off in store or at our drop off center. [speaker002:] Well I'm guessing the stores are closed right now, so I guess I'll just mail it. [speaker001:] Great, the shipping label will be emailed to you and when we receive the item you will get your refund. [speaker002:] Great. Thanks for your help. Have a nice day. [speaker001:] You too! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you today? [speaker002:] I wanted to look at my shopping history online, but I can't access my account because I can't remember the phone number I use for the two-factor authentication. Can you help me? [speaker001:] Sure! We can reset the two-factor authentication. To get started, may I have your full name? [speaker002:] Norman Bouchard. [speaker001:] Thank you. May I have your email address so we can send you the reset code? [speaker002:] nbouchard@gmail.com [speaker001:] The reset code will be sent to that email shortly. We will also be sending you a link talking about security best practices. Is there anything else you need? [speaker002:] OK. I reset my code. Could you hang on so I can be sure it worked? [speaker001:] Sure! [speaker002:] Great. The code worked. Thank you for your help. [speaker001:] You're welcome! Have a nice day. [speaker001:] Hello! How can I help you today? [speaker002:] What is the price of overnight shipping? [speaker001:] Give me one second and I can give you the information on Overnight Shipping. Overnight shipping in the US is $39.99 for 5 pounds or less. $54.99 for 10 pounds or less. $69.99 for all other items. If you are in Hawaii or Alaska the price is $10 more per weight category. [speaker002:] Thank you! [speaker001:] Is there anything else I can help you with today? [speaker002:] no [speaker001:] I hope you have a great day. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] i want to buy a Tommy Hilfiger shirt but I need to know more information first? [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. What question may I answer for you? [speaker002:] do you know how wide the collar is? I have a thick neck and a lot of shirts squeeze my neck too much [speaker001:] Of course! One moment, please. Good news! Our shirts are designed for extra comfort and do not have tight collars. The standard collar size is 15", while smaller sizes have 14" collars and the larger sizes go up to 16". [speaker002:] Yay! i'm happy to hear it. I will place my order now thank you for your help! [speaker001:] You're very welcome! Is there anything more I may help you with today? [speaker002:] no thabks [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello. Can I help you with anything today? [speaker002:] Hello I need to confirm the shipping address for my order because I got an email notification implying showing a different one. [speaker001:] I see. I can look into that for you. Can I have your name please? [speaker002:] So, is it possible to check this? [speaker001:] Yes. Can I have your name please? And order number? [speaker002:] Ok Name is David Williams and my order number is 1104933977 [speaker001:] Ok one moment David. [speaker002:] ok [speaker001:] For verification purposes can I have your Account ID? [speaker002:] UZCR3K1UHT [speaker001:] Thank you David. What is the status of your order? Has it been shipped or in process? [speaker002:] I don't know, can you tell me what the status is? [speaker001:] I can look. Please provide me your username and email address please. [speaker002:] username is davidw15 and email address is davidw15@email.com [speaker001:] I just confirmed the order on my end and the email contains an error with the shipping address. [speaker002:] what is the shipping status? [speaker001:] It has been shipped out. [speaker002:] ok [speaker001:] Anything else I can help you with? [speaker002:] Yeah, if there is an error with the shipping address then what needs to be done? [speaker001:] Currently there is no error. It will arrive with the address you provided. [speaker002:] You just said there was an error I'm confused [speaker001:] Only the email was an error. Everything will be shipped to the correct address. [speaker002:] ok [speaker001:] Thanks have a nice day. [speaker001:] Hello, how may I help you? [speaker002:] I want to see if my premium subscription fee was due or if I have already paid it [speaker001:] Okay, let's check your subscription status. Can i have your full name please? [speaker002:] Joseph Banter [speaker001:] I need your account ID and order ID as well [speaker002:] Account ID: VWSSXTN6Q5 Order ID: 3932748202 [speaker001:] Your bill is $14 and it is due three days from now. I will send you a link so you can check your subscription status on your own next time. [speaker002:] Can I go ahead and get that charged to the card on file please [speaker001:] Sure, I can charge the card you have on file. Your card has been charged. You no longer need to worry about paying the fee later. Is there anything else you need? [speaker002:] No that is all. Thank yo you [speaker001:] You're welcome, have a nice day. [speaker001:] Hello, how can i help you [speaker002:] Hi I saw an item on sale yesterday but I didnt have the money to buy it and today it is not on sale: [Would you be able to give me the sale price today? [speaker001:] Okay I will do my best to help you with this issue. Can i get your name please. [speaker002:] ok Norman Bouchard [speaker001:] I found your account. Now can i get your account id and order id. [speaker002:] ikuqlhkitn 0505612145 [speaker001:] Thank you I verified. We have a pricing algorithms that changes things up from day to day so at anytime our prices may change. I however can if you like provide you with a promo code so you can get a discount. [speaker002:] ok ty that would be great [speaker001:] Here is the code OD7CI do you need anything else. [speaker002:] no that was all thank you have a great day [speaker001:] have a great day [speaker001:] Hi! How can I help you today? [speaker002:] Hi I have a question about an order I am trying to make [speaker001:] I see, what is it? [speaker002:] I'm trying to make a purchase but my credit card keeps getting rejected. [speaker001:] My apologies, have you tried to renter it? Are you there? [speaker002:] yes Just tried again and it didn't work [speaker001:] What about logging out then in? [speaker002:] oh I didn't try that hold on hey that worked! it took my credit card [speaker001:] Great! Is there anything else I can do for you today? [speaker002:] that's it thanks for your help [speaker001:] No problem, have a good day! [speaker001:] Hello, how can I help you? [speaker002:] Hello, My name is Crystal Minh could you check the status of my service subscription? not sure if it has lapsed. [speaker001:] Sure, can I get your account ID and order ID? [speaker002:] Account ID: FXTWLHJIYS Order ID: 2314516733 [speaker001:] Our system shows that your subscription is active, and you have a payment of $55 due yesterday I can send you a link so you can check this yourself in the future [speaker002:] yes that would be great [speaker001:] Is there anything else I can help you with? [speaker002:] Can you charge my card on file for the 55 dollars? [speaker001:] Sure, one second. Is there anything else you need? [speaker002:] It's active again? So I can buy something and use my benefits? [speaker001:] Yes, it's active and you're up to date on your payments [speaker002:] that's it then! thank you for your helpt! [speaker001:] You're welcome, have a great day! [speaker001:] Hello, how can I help you? Hello, are you there? [speaker002:] Hi I'd like to make a purchase but my cart is not updating Can you help? Are you there? [speaker001:] Let me check on that for you Let's try a couple troubleshooting options. Can you try logging in and out of your account please? [speaker002:] yes I did and it still is not working [speaker001:] Can you refresh the page and try to add the item again for me [speaker002:] Ok I did that and now its working Thank you for your help [speaker001:] Awesome! [speaker002:] Have a nice day [speaker001:] You too! Goodbye [speaker001:] Hi, how are you doing today? [speaker002:] Hi, I'm great, thanks for asking. I just have a question about my premimum subscription. [speaker001:] Sure, what can I help you with? [speaker002:] I just want to know when the annual fee is due because I used it a lot last year and I want to keep it. [speaker001:] Great! I can check on that for you. Can I please have your name, account ID, and order ID? [speaker002:] My name is Chloe Zhang, my account ID is WAMVPMDCRW. The order ID is 2858181673. [speaker001:] It looks like the $14 renewal fee is due in three days. I will also send you a link so that you can check this next time you need to! That link will help you sign into your account, your username is czhang1 [speaker002:] Ok that sounds good, then I will get a reminder to pay it. [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that was all I needed today. I appreciate your assistance! [speaker001:] Happy to help! You have a good day:] [speaker001:] Hi, how can I help you today? [speaker002:] Hi! I am Alessandro Phoenix I would like to return the jeans I bought please. They came with a stain! [speaker001:] Hello, Mr. Phoenix. I see, let me check that for you. [speaker002:] Thank you! [speaker001:] Could I get your username, email address and order ID please? [speaker002:] Order ID: 1243674739 Email Address: alessandrop825@email.com Order ID: 1243674739 [speaker001:] And the username? Do you remember your username, Mr. Phoenix? Are you still there? [speaker002:] yes Username: alessandrop825 [speaker001:] Thank you. [speaker002:] No worries! [speaker001:] What is your membership level Mr. Phoenix? [speaker002:] It is Member Level: Bronze [speaker001:] Did you purchase the item within the last 90 days? [speaker002:] 2019-11-10 [speaker001:] Did you hold on to the receipt? [speaker002:] Yes [speaker001:] Great! We're sorry about the stain and are happy to accept a return. [speaker002:] Perfect! Thank you that is great [speaker001:] I'll just need your address then. [speaker002:] 8575 Woodshore St San Mateo, CA 3478 [speaker001:] How do you prefer to receive the return? [speaker002:] Paypal please [speaker001:] Do you want to get it by mail, in the store, or at a drop off center? [speaker002:] Mail please [speaker001:] Okay, you're all set to send in the return. Is there anything else I can help with? [speaker002:] That is all! Thanks for the help [speaker001:] Have a nice day. [speaker001:] HEllo! How can i help you today [speaker002:] I was checking on my order status because the cost of shipping was too high. Could I get that shipping waived with a refund? [speaker001:] let me check What is your full name? [speaker002:] Chloe Zhang [speaker001:] Whats your order id, user name and email address [speaker002:] Order ID: 0865338172 Username: chloezhang225 Email Address: chloezhang225@email.com [speaker001:] What's your delivery status? shipping* [speaker002:] It is delivered. But the shipping cost was too high. I am a valued member and would like a refund. [speaker001:] I can give you part of your shipping back [speaker002:] OK. That is fine. Thank you. [speaker001:] Does that work for you? do you need anything else? [speaker001:] Hi, how can I help you? [speaker002:] Hi, I was charged for a jacket even though I never ordered it. My name is Alessandro Phoenix [speaker001:] I am sorry about that. zcam I have your accoutn ID and order ID? [speaker002:] I don't have my account ID But my order ID is 9843603471 My username is ap716139 [speaker001:] What was the amoutn you were charged? [speaker002:] $64 [speaker001:] Your account was credit 64. Is there anything else I can do for you? Hi are you still there? [speaker002:] No that was it, thank you! [speaker001:] Have a nice day [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Yes i'm trying to look at some items on your website and its running really slow [speaker001:] I'm sorry to hear your having problems with our website. Is it a specific part of our website or just the website in general? [speaker002:] the website is running slow [speaker001:] Alright. Log out of your account, log back in and tell me if it's running faster. [speaker002:] okay,let me give that a try no its still running slow [speaker001:] Try visiting a different website and let me know if it loads. Your internet connection may be slow or experiencing issues. [speaker002:] still running slow [speaker001:] Okay. Can you close all your browser tabs and background programs and then try to access the website again? Sometimes other programs can cause it to slowdown. [speaker002:] okay, that seem to work. thank you so much for your help [speaker001:] You're welcome. Is there anything else I can help you with? [speaker002:] that will be all [speaker001:] Okay, have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi! I signed up for the premium subscription and just wanted to check on my status because I wanted to keep it. [speaker001:] Okay, let's take a look. Can I get your full name, account ID, and order ID? [speaker002:] Joyce Wu WG7RTUOEJF 7455154952 Are you still there? [speaker001:] Yes, I am checking the status. Hello, your subscription is active, but you have a payment of $55 due tomorrow [speaker002:] Okay thanks! I will pay that tomorrow! [speaker001:] Great, anything else you need? [speaker002:] no that is all from me [speaker001:] Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I have a question about international shipping I'm wondering if my account includes free shipping from out of the country [speaker001:] You are wanting to know if your membership privilege includes international shipping, correct? [speaker002:] That's correct [speaker001:] One moment please. May I have your full name and account ID? [speaker002:] My name is Crystal Minh. I'm not sure what my account ID is, but my member level is Gold [speaker001:] Okay, great news! Your account does have international shipping! [speaker002:] Woohoo! Thank you! [speaker001:] Thank YOU for being a valued customer! Will there be anything else? [speaker002:] Nope, that is all, thanks again [speaker001:] Great! Have a wonderful day! [speaker001:] hi [speaker002:] Hi, how can I help you? [speaker001:] i want to check the my order status online but i can not access it because i lost the phone i use for two factor autentication [speaker002:] Oh no! Let me help you with that. I'll have to send a code to your email to reset two factor authentication. Can I have your full name so I can pull up your account? [speaker001:] Crystal Minh [speaker002:] Thanks! Can I also get your email? If you don't know the email you used, I can also use your PIN or ask you a security question. [speaker001:] Email Address: cm116311@email.com [speaker002:] Okay, I've sent an email so you can get back into your account. I'll also send you a link to security best practices in case you need to learn more about two factor authentication. [speaker001:] Okay Thanks [speaker002:] Of course! Is there anything else I can do for you? [speaker001:] no [speaker002:] Have a great day! [speaker001:] hello, how can i help you [speaker002:] Hello, my name is David Williams and I recently submitted an order that made it seem like it was a different cost than what I had originally thought. [speaker001:] did you get an extra fee [speaker002:] The email implied there would be an extra fee, yes [speaker001:] Okay I found your account but now i need to verify identity Can i get your account id and order id [speaker002:] DL7EDS4DHD 3917761601 [speaker001:] Thank you. Now i need to ask the system if the fee was valid [speaker002:] ok [speaker001:] It says the fee was supposed to be there and it may have been an error on your end. Can i get your membership level [speaker002:] gold [speaker001:] Since you are gold. I will be albe to remove the fee How much were you overcharged by. [speaker002:] Great, thank you! $21 Can you also check the status of my shipment? Can you also check the status of my shipment? [speaker001:] What do you want to know about the shipment? [speaker002:] the status [speaker001:] You can find the status by logging into your account and looking at shipment. I cannot access that information for some reason. [speaker002:] okay thanks [speaker001:] do you need anything else [speaker002:] nope! [speaker001:] Have a great day [speaker001:] Hi. How can I help you? [speaker002:] I'd like a refund for a item I just purchased. I brought it home but didn't like it as I thought I would [speaker001:] Ok, What is your name? [speaker002:] Sanya Afzal [speaker001:] Can you tell me your username, your email address, and the order ID from this purchase? [speaker002:] safzal18@email.com, safzal18, 4049147819 [speaker001:] Would you like the refund as a gift card, as credit added to your account, or to go on the credit card associated with the account? [speaker002:] I'd like it on the debit card I have on file thank you [speaker001:] Ok. Was was the price of the item? [speaker002:] 94 [speaker001:] Ok your debit card has been refunded [speaker002:] wonderful thank yu [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] no that is it [speaker001:] Ok, I'll end this chat now [speaker001:] Hi! How can I help you today? [speaker002:] I am looking for a gift & I wondered how much it would cost to get something stitched with a name? [speaker001:] I can look that up for you. Can I get your full name? [speaker002:] ok but why? does that make a difference to the price? Chloe Zhang [speaker001:] No, no difference at all. We just want to make sure we give you the best service possible, Chloe! The pricing will depend upon how many characters are required. It's 30 cents for the first 15 characters. [speaker002:] i see. ok [speaker001:] 20 cents per character for the next 15. [speaker002:] that is all i wanted to know [speaker001:] and 10 cents per character after that. [speaker002:] that is plenty of characters! [speaker001:] It's a great price! Is there anything else I can help with today? [speaker002:] nope thx [speaker001:] Have a great day Chloe and I hope they love the gift! [speaker001:] Hi there! How can I help you today? [speaker002:] Hi! My shipping cost were way to high on my last order [speaker001:] I can help you resolve the issue. May I have your full name or Account ID? [speaker002:] Joyce Wu [speaker001:] I've pulled up your account. I'll need to verify your identity. [speaker002:] ok [speaker001:] May I please have your Order ID? [speaker002:] 6077906197 [speaker001:] Do you have your username and email address? [speaker002:] Username: joycew98 Email Address: joycew98@email.com [speaker001:] So you have already received your order and are looking to reduce shipping costs for future orders? [speaker002:] I have not received it yet [speaker001:] Okay, let me check the shipping status. [speaker002:] ok [speaker001:] Okay, the item has not shipped yet, so perhaps I can change the price of shipping. can [speaker002:] yes please do [speaker001:] Did you receive an email that let you know about the price of shipping? [speaker002:] It was $25 [speaker001:] Would you like me to cancel the order for you? [speaker002:] No, I just want my shipping cost refunded [speaker001:] The only thing I can do is to cancel the order. [speaker002:] Ok, never mind. I will just deal with it. I have just never had a shipping cost so high as a valued member Thank you so much [speaker001:] What is your member level? [speaker002:] It ok. I'll just keep the order and play the shipping cost pay* [speaker001:] I'm sorry I wasn't able to help you today. [speaker002:] It is ok. Have a great [speaker001:] If you have any other questions, please feel free to reach out. [speaker001:] Hello. How can I help you today? [speaker002:] I need to purchase some things and I was wondering what would happen if I was late on a subscription payment? [speaker001:] Do you currently have an active subscription? [speaker002:] Yes I do, I mean I wouldn't be asking if I didn't [speaker001:] Can I have your name and account ID please? [speaker002:] I don't have my account ID but my name is Chloe Zhang [speaker001:] Thank you Chloe. Let me look into this for you. When does your subscription end? [speaker002:] I think it ends soon [speaker001:] We do have late fees when your subscription payment is late. It is $2.00 per day past the deadline. Do you know your member status level? [speaker002:] I am a Gold member do I get a discount or something? [speaker001:] As a gold member you do get a grace period of five late days per month. So the fee will not apply during that grace period. [speaker002:] okay, I guess that is alright. [speaker001:] Is there anything else I can help you with? [speaker001:] Hi, am I connected? [speaker002:] Hi, how can I help you? [speaker001:] ah, Hi. My name's Albert Sanders, bronze member I just made an order, but I forgot to add one last item to my cart [speaker002:] Nice to meet you! What can I do for you today? [speaker001:] is it possible to add it to the order before it ships? [speaker002:] Let me check. Can I get your account ID and order ID please? [speaker001:] TYR15CSJVD 1188343537 [in that order] [speaker002:] Thanks. Do you know the shipping status of your order? [speaker001:] It says "Out for Delivery" does that mean that its out on the dock, waiting to be delivered? [speaker002:] It means it's already been shipped so unfortunately I can't add to the order: [ [speaker001:] Oh, shoot. Ah well I'll just make a new order then I'll have to go without jeans for a few days, but as long as I'm wearing a mask to walk the dog, I'm sure no one will mind [speaker002:] Sorry I couldn't be more helpful! [speaker001:] Thanks for your help, though, that was all I needed [speaker002:] Lol on Zoom no one knows you're not wearing jeans. [speaker001:] Not at all, I understand that it's already out of your hands [speaker002:] Have a great day! [speaker001:] Hello. How can I help you today? [speaker002:] Hello, I'm going to be doing some shopping, do you know when the fall stuff will come out, like for fashion? [speaker001:] Well it would depend on the items most likely. Is it anything in particular you need? [speaker002:] Ladie's Jackets, and shoes. I'm looking for something for my wife for a gift. [speaker001:] One moment please. Can I have your name? [speaker002:] Albert Sanders [speaker001:] Thanks Albert. So you are inquiring about when the new Fall items become available? [speaker002:] yes, Fall of 2020 [speaker001:] The fall 2020 collection is scheduled for October 3rd. [speaker002:] Great, that's what I need to know. Goodbye [speaker001:] Great. Have a nice day. [speaker001:] Hello! How may i help you today? [speaker002:] Hi there! I was hoping to return an item I purchased for my husband because it is the wrong size. [speaker001:] I see, i can help you initiate a return for a wrong size item, no problem! first, i need your full name to pull up the account [speaker002:] Hi there sorry for the delay My name is Alessandro Phoenix [speaker001:] thanks! now i will need the following to verify username, email, and order id [speaker002:] My user name is aphoenix542 My email address isaphoenix542@email.com And the order ID is 7870582043 [speaker001:] thank you and what is your membership status [speaker002:] I have a bronze membership [speaker001:] and when was the purchase date? [speaker002:] I purchased the item on the 18th of September 2019 [speaker001:] Ok, that is a bit farther out that our return policy covers however, if you have the reciept, or the original packaging, we can process the return do you have either? [speaker002:] Yes i have the receipt for the item [speaker001:] alright since we will send you a label to print, i need your full adress for the return and how would you like to return this? By mail, in store, or a local drop off point? [speaker002:] my address is 5065 2nd Ave La Fayette, TX 363 and i would definitely prefer to return it by mail if possible [speaker001:] looks like part of that zip code is missing [speaker002:] Ah, I'm sorry im not sure what the other digits are i think it's 32 [speaker001:] alright your return is processed. please send us the item with the label we sent you is there anything else i can help with? [speaker002:] no that's great thank you so much [speaker001:] have a nice a day! [speaker001:] Hello [speaker002:] i need to return something i bought the wrong color [speaker001:] Give me your full name or account id are you there? [speaker002:] Name: Joyce Wu Order ID: 8377404170 [speaker001:] Give me your username, email Can you try and reply fast What is your membership level? [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi there I have bought an item but I got it at the wrong size [speaker001:] Okay, I can probably help you with that [speaker002:] I would like to return the item thanks [speaker001:] To get the details of your order, I will need your full name, username, email address, and order iD [speaker002:] Joyce Wu Username: jwu06071 jwu06071@email.com Order ID: 4788919125 anything else you need? [speaker001:] I'll just need to know your membership level, and to confirm, this is an order that you have already received, and it came in the wrong size? [speaker002:] Member Level: Guest yes I have received it Is the guess shirt that cost 69 dollars [speaker001:] Okay, so with your guest membership, as long as the order was placed within the last 30 days, or if you have your receipt, then we should be able to process the return [speaker002:] oh I see I have purchase it on November 15th 2019 I still have my receipt and the porduct is still in its original packaging [speaker001:] If you have a receipt, your local store may be able to help with a refund, but unfortunately, we can only accept returns from guest members that were placed in the last 30 days Very sorry about that [speaker002:] ok okay thanks for your help anyways [speaker001:] You're welcome. Is there anything else I could help with while we're here? [speaker002:] no that'll be it thanks have a nice day [speaker001:] You're welcome, and you too [speaker001:] good afternoon, how can I help you? [speaker002:] I am having a problem with your website [speaker001:] What is it about? [speaker002:] It's running so slow that I can't use it. [speaker001:] Ok, let's do a series of steps to find out what the current problem is. [speaker002:] ok [speaker001:] already trying to log out and log back in? [speaker002:] I did that once but it didn't help [speaker001:] I understand, you already try to browse other websites and see how you navigate on it? [speaker002:] Yes, it's not my connection. [speaker001:] OK, will you have several tabs open along with other programs while browsing? [speaker002:] yes i do. let me shut everything else down and try again. [speaker001:] Ok, I'll wait for you to notify me if it worksOk, I'll wait for you to notify me if it works sorry for that [speaker002:] Ok. I shut everything else down and logged out and in and now it's working okay [speaker001:] I'm glad you could solve your problem! [speaker002:] Thakns for your help [speaker001:] a pleasure to help you have a nice day [speaker001:] Hi! Thank you for contact us today How can I help you? [speaker002:] I'm looking at this Calvin Klein Jacket on your site for 59 dollars. Does it come in a Large? [speaker001:] I would be happy to look into that for you. Give me a moment. Yes, the jacket does come in a size Large. If you do not currently see the jacket in stock online, please come back at the end of the month as that is when we refill stock [speaker002:] Thanks for your help. I'm looking forward to my purchase. [speaker001:] Great! Is there anything else I can help with? [speaker002:] That's all have a nice day. [speaker001:] Thank you for contact us! Have a great day! [speaker001:] Hello How can I help you today? [speaker002:] Hi I am looking at the Michael Kors jacket and have a few questions. [speaker001:] Okay Just give me a minute to pull up that product. [speaker002:] no problem! [speaker001:] Can I get your name? Found it! What questions do you have? [speaker002:] David Williams What type of weather is this jacket going to be suitable for? [speaker001:] The jacket is really heavey duty so helps in the cold and to stay dry, [speaker002:] So it is warm enough for windy conditions? [speaker001:] Yes it windprooof and has insulation inside. [speaker002:] Perfect. That's all the questions I have for you [speaker001:] David Thank you for your business and have a great day. et us know if there is anything else we can help you with. [speaker001:] Hello, how may I help you today? [speaker002:] Can you please explain the levels to me [speaker001:] Would you like to know more about membership levels? [speaker002:] Yes please [speaker001:] Sure, no problem. One moment please. AcmeBrands Membership is a way for us to reward our most valued customers. The membership levels are Bronze, Silver, and Gold. Non-members are considered guests. [speaker002:] Ok and do you get special benefits as u go up levels [speaker001:] Unlike other companies, we do not use obnoxious titles such as "Platinum" or "Super Exclusive". Yes you do. As a member, you will be invited to the annual holiday event with open bar and free flights from anywhere in the US. There are also additional benefits depending on your membership level. [speaker002:] Is there any higher than gold? [speaker001:] Bronze members receive promo codes and discounts on shipping fees. There is no level higher than gold. Silver members get everything included in Bronze, plus the ability to have agents make purchases for them and to cancel orders at any time. [speaker002:] S my questions sOk that answer [speaker001:] Gold members get unlimited refunds and will receive more flexible transactions. Is there anything else I can help you with today? [speaker002:] Ok thanks. No thank you [speaker001:] Thank you. Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I signed up for the premium subscription shopping service, but I got charged twice for it. [speaker001:] Let me help you with that. [speaker002:] Thank you. [speaker001:] Could I have your full name or account id? [speaker002:] My name is Alessandro Phoenix, and my account number is ERH62XEPAX [speaker001:] Could I have your order id to verify identity? [speaker002:] My Order ID is 6385736180 [speaker001:] Thank you [speaker002:] You're welcome. [speaker001:] What is your membership level? [speaker002:] I'm a bronze level member [speaker001:] Let me check it in the system. [speaker002:] Thank you. [speaker001:] According to the system there was no refund because the charge is what it is supposed to be. [speaker002:] But I was charged twice. [speaker001:] It might just be a charge from a previous month that is now being collected. [speaker002:] But I've been charged each month. And then twice this month. [speaker001:] If you would like I can notify a manager so that they can look into your account and call you to try to resolve the issue. [speaker002:] Yes, I'd like to do that. [speaker001:] Ok. The manager will contact you on the phone provided on the account. [speaker002:] Thank you. [speaker001:] I am sorry that I was unable to help you with that. Can I help you with anything else? [speaker002:] Thank you for contacting the manager. That was all, thank you. [speaker001:] Have a good day. [speaker001:] Hello, how may I help you today? [speaker002:] I think you are overpricing an item and I'd like to complain. [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can you please tell me more about the item? [speaker002:] I have seen this jacket at half the price elsewhere [speaker001:] Was it at one of our competitors? [speaker002:] yes, I'd like to see if you will match the price so I am not getting ripped off. [speaker001:] Can you please tell me your full name or account ID? [speaker002:] Account ID: V2H4X5FSLF [speaker001:] Can I also have your full name and order ID please? [speaker002:] Chloe Zhang 4745670346 [speaker001:] Thank you. Please give me a moment to look into the price discrepancy. [speaker002:] Thanks [speaker001:] It seems that our competitor was running a limited time sale event. I apologize but we do not price match limited time sale prices. [speaker002:] I would like to have some kind of discount so I am not overspending. [speaker001:] As a one time courtesy. I can offer you a 10% promo code. [speaker002:] Thank you. [speaker001:] You are welcome. Your 10% promo code is LFZSH. Is there anything else I can help you with today? [speaker002:] No that will be all. Thank you. [speaker001:] Thank you. Have a great day! [speaker001:] Hi I'm trying to get these boots, but they're out of stock. It's like everything's always out of stock. [speaker002:] Okay. I'd like to pull up your account. Can I please have your full name or user ID? [speaker001:] Sure, my name is Rodriguez Domino and the ID is 6573374136 [speaker002:] Great, I've pulled up your account. [speaker001:] Ok, so what's going on there? [speaker002:] What is the item in question? [speaker001:] The item is Calvin Klein Boots; they're $49 [speaker002:] Got it. I'm going to write up a report and tell people here to do a better job keeping things in stock. I encourage you to check back to see if it's in stock soon, but you may also backorder it, if you like. [speaker001:] Okay, how can I do that? [speaker002:] I'm happy to do that for you right here. Would you like to use the credit card you have on file? [speaker001:] Yeah, definitely. Thanks. [speaker002:] Done. As soon as these are in stock, they'll ship out to you! Can I help you with anything else today? [speaker001:] Sweet, that's great. No, that was it. Thanks very much. [speaker002:] Okay, have a good day! [speaker001:] Thank you for contacting AcmeBrand, how can I help you today? [speaker002:] I would like to change the phone number on my account. It is currently wrong. [speaker001:] I can help with that, can you provide your full name or account ID? [speaker002:] My name is Albert Sanders and my Account ID is 4534343 [speaker001:] Thank you Albert, can you confirm the phone number as it is currently listed? [speaker002:] 341-435-7060. It should be 351-435-7060 [speaker001:] And to verify your identity, can you provide two of the pieces of information below please? Zip code, PIN, Username, Password, email address, or order ID from a previous order. [speaker002:] Pin number is 391545 and my Username is as692428 [speaker001:] Your phone number has now been updated is there anything else I can help you with today? [speaker002:] great, thanks no [speaker001:] Thank you, have a great day! [speaker001:] Hi there! How can I help today? [speaker002:] Hi i would like to check the status of my account [speaker001:] No problem. Can I please have your full name so that I can pull it up? [speaker002:] Joyce Wu [speaker001:] Thank you, Joyce. What would you like to know? [speaker002:] I would like to in my subscription my subscription was removed from my account but i still wanted to keep the subscription [speaker001:] Okay. How did you hear about the issue? [speaker002:] I heard the news that i should check the status [speaker001:] Okay. Let me check on that for you. Very sorry about this confusion. I will reinstate your subscription for you. [speaker002:] Okay, thank you [speaker001:] Can you see it activated now? [speaker002:] Yes i can [speaker001:] Great! Can I help you with anything else today? [speaker002:] That is everything, thank you for all your help today [speaker001:] You're welcome, have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] I would like to know the state of my refund I just want to double check the status [speaker001:] Glad to help. May I have your full name please? [speaker002:] Joseph Banter [speaker001:] thanks Joseph. To validate your purchase, can I have your username, email address and order id please? [speaker002:] josephb1 josephb1@email.com 7032690209 [speaker001:] Perfect. The refund is in progress according to the system. [speaker002:] Okay, thank you [speaker001:] Great, is there anything else that I can help you with? [speaker002:] That is everything [speaker001:] Have a nice day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hey there, I'm trying to find out about by package delivery. [speaker001:] Okay, I can help with that [speaker002:] My name is Joseph Banter. I never got the Jacket I ordered. [speaker001:] Oh, I'm sorry to hear that. Let's see if we can get this figured out [speaker002:] I've been waiting 5 days. Account ID: LEVI611IKL Order ID: 9633605855 [speaker001:] Okay, to check on a missing shipment, I'm afriad I'll need to gather some different info from you may I have your username and email address [speaker002:] Username: josephbanter701 josephbanter701@email.com [speaker001:] and the order ID, please oh sorry, I see it now [speaker002:] I think maybe you should resend it? [speaker001:] It looks like your package is still in transit, but it should arrive very soon [speaker002:] when? [speaker001:] It is still within the normal delivery window, but if you don't have it tomorrow or Wednesday, then we can help to set up a new delivery for you [speaker002:] Ok, I'll just wait then [speaker001:] Okay. Is there anything else I can help you with in the meantime? [speaker002:] I was hoping to wear it tomorrow, guess not. No, that's it, thanks. [speaker001:] Oh, sorry about that Okay, well, have a good day, Mr. Banter [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi! I was considering making a purchase and wanted to know what are the benefits of premium membership [speaker001:] Let me find out for you. [speaker002:] Thank you [speaker001:] Well, there is an annual holiday extravaganza with open bar. Free flights from anywhere in the US to get there. [speaker002:] Hmm. [speaker001:] There is also more but it depends on your membership level. Bronze save on shipping fees and get promo codes. [speaker002:] Thank you [speaker001:] Silver get all that and can also have agents make purchases for them and can cancel orders at anytime. Gold members get all that and unlimited refunds. Is there anything else you would like to know? [speaker002:] Thats very helpful Thank you [speaker001:] Have a good day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I want to confirm the shipping date for my order [speaker001:] May I have your full name and account ID? [speaker002:] Joseph Banter VLULX0QZ1V It's supposed to be coming tomorrow afternoon but I got an email saying its next week [speaker001:] Thank you Mr. Banter. Are you needing to check on the date due to an email? [speaker002:] Yeah [speaker001:] Alright, let's see what is going on then. May I have your order ID? [speaker002:] 0090073397 [speaker001:] Thank you. Now I will check the system to see if the email was correct or not. I will also need your username and email address. [speaker002:] Username: josephb2 josephb2@email.com [speaker001:] It appears that the email you received was correct. Would you like to change the date? [speaker002:] Yes I want to change it to tomorrow afternoon [speaker001:] Okay, sir. I updated your order with the new date. Will that be all? [speaker002:] Yes, thank you [speaker001:] Have a great day. [speaker001:] is the jacket soft? [speaker002:] if i understand correctly, you are inquiring about a single item, the jacket today [speaker001:] yup [speaker002:] I can help with that today [speaker001:] its a michaels kors [speaker002:] understood, and i dont believe i caught your name today? [speaker001:] that is correct i think my question has been answered [speaker002:] The outside of the jacket is made with synthetic material to be windproof, but the inside is cotton, so it is indeed soft is there anything else i can help you with today? it seems we have been disconnected, if you have any additional issues, feel free to contact us! [speaker001:] Hello, how may I help you today? [speaker002:] I need to change my shipping details my ID is PNNFSOKV41 [speaker001:] Sure, I can help with that? Just to to double check, you want to cancel your order or change the shipping address, correct? [speaker002:] change the shipping addresss [speaker001:] Okay, could I have your full name or account ID please? [speaker002:] my ID is PNNFSOKV41 [speaker001:] Oh sorry, didn't see it at first. I have your account here, however I also need the shipping status of your order. [speaker002:] the status is order received [speaker001:] Thank you, I will also need your username, email, and order id. [speaker002:] Username: jb164109 Email Address: jb164109@email.com Order ID: 6694266598 [speaker001:] Okay I verified your order, let me just update the address. Your order has been updates. Is there anything else I can do for you today? [speaker002:] no that is all [speaker001:] Have a good day! [speaker001:] Hi can i get some info on a product i want to buy [speaker002:] How may I help you? Okay, which product? [speaker001:] Jeans Guess brand i want to know how much it costs to get them tailored to fit [speaker002:] If you have ANY membership level, it is free. Guests get free only if they bought 3 or more, otherwise 15 per pair. Anything else today? [speaker001:] nope that is all [speaker002:] Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Can you tell me about my order? The shipping seemed way to high so can we cancel it and refund the purchase [speaker001:] Let me help you with that. So you want to cancel your order because the shipping is too high? [speaker002:] Yes please [speaker001:] Could I have your full name or account id? [speaker002:] David Williams [speaker001:] Could I have your username, email address and order id to validate your order? [speaker002:] O2ICQQHQF dwilliams733@email.com order ID 9583545479 [speaker001:] Could you provide your username? [speaker002:] dwilliams733 [speaker001:] Thank you What is your shipping status? [speaker002:] received [speaker001:] Do you mean order received? [speaker002:] yes [speaker001:] The order has been canceled. Can I help you with anything else? [speaker002:] that is it [speaker001:] Have a good day. [speaker001:] Hello, how can i help you? [speaker002:] I would like to pay my subscription fee [speaker001:] I will be happy to help you with that. Can i get your name please. [speaker002:] Alessandro Phoenix [speaker001:] Okay I found your account Now i need your account id and order id to verify identity [speaker002:] Account ID is F1THJM5EPZ Order ID is 1765587682 [speaker001:] Great everything looks good! You owe 99 $ Would you like to pay full ammount right now? [speaker002:] yes [speaker001:] Now Would you like to pay by a new credit card or by the card on file? [speaker002:] card on file [speaker001:] There i paid your bill for you. Do you need anymore help? [speaker002:] no thanks [speaker001:] Have a great day [speaker001:] Hello, how can I help you [speaker002:] I am really wanting some fresh new stuff for warmer spring weather. Can you tell me when it will be available? [speaker001:] Are you wondering about our spring collection? [speaker002:] Yes! [speaker001:] Our spring collection becomes available on the third of april. Did you need any more help? [speaker002:] Will it be available for purchase and shipping on April 3? [speaker001:] Yes It will be. [speaker002:] Perfect! Thank you!! [speaker001:] Have a great day! [speaker001:] Hello [speaker002:] Hi, I would like to check the shipping address of an order I made I received an email implying it was wrong. [speaker001:] what is wrong? What is the content of the email? [speaker002:] The shipping address was wrong. [speaker001:] okay Give me your full name or account id [speaker002:] my full name is Norman Bouchard. My account ID is RAJJBYL3UT [speaker001:] Now give me a moment What is your username and order id [speaker002:] my username is nbouchard840 and my ID is 5284269346 [speaker001:] what is your address? [speaker002:] 0604 2nd Ave San Lima, CA 26358 Did my order ship? [speaker001:] I still need to confirm one more thing what is your email address? [speaker002:] my email address is nbouchard840@email.com [speaker001:] Validated. Now I will check for the order status. I just checked. Everything is normal with your order. It has shipped Please disregard the email [speaker002:] Awesome. Thank you [speaker001:] You are welcome. Will this be all for today. [speaker002:] Yes please [speaker001:] Have a nice day? [speaker001:] How can I help you? [speaker002:] Hi I have a question about returns [speaker001:] Sure what question is that? [speaker002:] I got my boots recently but it has a stain on it. I wanted to return it and get another pair like it [speaker001:] Can I have your name please? [speaker002:] Joseph Banter [speaker001:] Thank you. Can I have your account ID, order ID, and membership level? [speaker002:] order id is 0223854607 i'm a guest user is josephbanter872 it's for the michael kors boots [speaker001:] When was the purchase date? [speaker002:] January 14, 2020 [speaker001:] I am sorry, but this purchase was too long ago to make a return Did you need anything else? [speaker002:] it was only a couple of months ago [speaker001:] The return policy is 30 days [speaker002:] ok I don't know what I'm going to do with these boots because of the stain [speaker001:] I am very sorry abou that I can notify management and have them reach out to you. [speaker002:] ok please so do it's just been so crazy with the coronavirus I haven't been able to catch up with anything [speaker001:] I understand, hopefully the manager can help you [speaker002:] ok thanks [speaker001:] Is there anything else I can do for you? [speaker002:] no [speaker001:] Have a nice day [speaker001:] Hello! Thank you for contacting us today. How can I assist you? [speaker002:] Hi I have signed up for a premium subscription shopping service, which offers benefits such as expedited shipping and special discounts. I would like to ask for an extension because I want some more time to get the money. [speaker001:] Sure. Can I get your name please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. Can I also get your Account ID and the Order ID? [speaker002:] Account ID: ONGD7AXAGC Order ID: 5085161073 [speaker001:] Perfect. What is your membership level? [speaker002:] Member Level: Gold [speaker001:] Great! Because you are a gold member and we really value you as a customer you can always have an extension. [speaker002:] Great thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] No but thank you [speaker001:] Thank you and have a great day! [speaker001:] Hello. How may I help you? [speaker002:] Hi, I want to return a pair of boots. They are a bit snug, and I need a larger size. [speaker001:] I'm sorry to hear the don't fit right. I'd be happy to help you with your return. Start with, can I have your full name or Account ID? [speaker002:] My name is David Williams [speaker001:] Thank you, Mr. Williams. May I now have your Username, Email Address, and Order ID? [speaker002:] My username is dw194187. My email is dw194187@email.com. And my order ID is 0479661790 [speaker001:] May I also have your membership level please? [speaker002:] I am a Gold member:] [speaker001:] Fantastic! Gold members get unlimited returns. [speaker002:] That is great to hear [speaker001:] May I have your address so I can create a shipping label for your return? [speaker002:] 9556 2nd Ave Baltimore, WA 95630 [speaker001:] Great. Would you like to process your return via Mail, In Store, or at a Drop off Center? [speaker002:] In store would be ideal [speaker001:] Great. I've gone ahead and initiated your return. Please return the item to the most convenient store to you and we can then process your refund. Is there anything else I can help you with today? [speaker002:] No. thank you for your time [speaker001:] Thanks so much for being a customer. Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi I wanted to extend my premium subscription, and pay later for it. [speaker001:] Ok so you would like an extension on you subscription? [speaker002:] Yes. I just can't pay for it at this moment. [speaker001:] No problem. May I get your full name and account id please? [speaker002:] Sure. Albert Sanders Account ID: POX1OQDQLN [speaker001:] Thank you Albert, may I have your order Id please? [speaker002:] Order ID: 3558575034 [speaker001:] Thank you, may I have your membership level? [speaker002:] Guest [speaker001:] Unfortunately, based on the membership level we cannot grant an extension. [speaker002:] That is unfortunate. [speaker001:] I do apologize. [speaker002:] May I speak with a manager. [speaker001:] May I have phone number so our manager can call you back. [speaker002:] 820-7565 [speaker001:] I have notified the manager and they should call you back today. Is there anything else I may help you with? [speaker002:] Thank you. That is all. [speaker001:] You welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi, i would like to check the status of my order [speaker002:] ok, i can help you with that! what would you like to know about your order? [speaker001:] i only ordered one item, but my email confirmation says i ordered two [speaker002:] ok, let's start by getting your name or account ID [speaker001:] name is Joseph Banter [speaker002:] Hello Joseph, let me find that order as well can i get your account ID and order ID? [speaker001:] the order ID is 3036850123 Account ID: QCJFRT3PTN [speaker002:] those all seemed to work. looking at the system, i can assure you that you were only charged for one item only and the email was wrong [speaker001:] ok, that's a relief! [speaker002:] do you have anything else i can help with? [speaker001:] that's it [speaker002:] great, have a wonderful day then! [speaker001:] Hi, how can I help you? [speaker002:] I want a refund. I don't need the product anymore. [speaker001:] Ok, you changed your mind and dont want it anymore? [speaker002:] exactly. [speaker001:] Can I have your full name or Account ID please? [speaker002:] Alessandro Phoenix [speaker001:] Can I get your username, email and Order ID? [speaker002:] aphoenix510, aphoenix510@email.com,1063914151 [speaker001:] thanks [speaker002:] no problem [speaker001:] Do you have an Account ID? It is needed if you want your refund on a credit card or added to your account [speaker002:] add value Just add the credit to my account [speaker001:] Great, can I have your Account ID [speaker002:] 4VNH8VC9OJ [speaker001:] thx [speaker002:] np [speaker001:] Do you know how much the item cost? [speaker002:] 69 dollars [speaker001:] Great. Ok, $69 has been added to your account [speaker002:] thx [speaker001:] Can I help with anything else? [speaker002:] no [speaker001:] Have a great day! [speaker001:] Hi, thanks for contacting AcmeBrands! How can I help you? [speaker002:] Hi, I would like to check on a order I have but I forgot my password so I can't get into my account [speaker001:] Oh, sorry to hear that. I'd be happy to help you with that. Can I get your full name or account ID please? [speaker002:] Joyce Wu [speaker001:] Thank you. Do you happen to have your username? [speaker002:] joycew05 [speaker001:] Thanks. I'm unable to see what your current password is to give to you. But what I can do is generate a new one for you. [speaker002:] okay, that would be nice [speaker001:] I just need the answer to your security question, or your pin number. [speaker002:] Singh [speaker001:] Thanks. Your new password has been successfully generated. It is zrsy5s8ujf [speaker002:] thank you for your help [speaker001:] You are very welcome! Is there anything else you need help with? [speaker002:] no, there is nothing else, thank you [speaker001:] You're welcome! Have a marvelous day! [speaker001:] hello! [speaker002:] hey [speaker001:] how can I help you today? [speaker002:] yes i see an item that i would love to buy and i was trying to see when i could use the promo code? [speaker001:] sure, I'd be happy to help you with that are you looking to see when your promo code expires? are you still there? [speaker002:] yes sorry [speaker001:] no problem! [speaker002:] i'm looking to see when i can start using it [speaker001:] sure, you can use a promo code immediately and they usually expire seven days after they were issued The expiration date should be printed at the bottom of the paper, it's in a really small font Was there anything I could help you with? [speaker002:] okay yes i see it know, thank you that will be all [speaker001:] you're welcome! have a great afternoon! [speaker001:] Thank you for contacting Acme brand. May I have your name please? [speaker002:] Hi, it is Rodriguez Domingo [speaker001:] Thank you. How can I help you today Rodriguez? [speaker002:] I accidently added an item to my cart and checked out with it in it So I need to return the coat [speaker001:] I will be happy to help with that. What is your account ID and Order ID? [speaker002:] R2THECBVCP 7947261363 [speaker001:] Thank you. Can i please have your username and email address? [speaker002:] I'm not sure which was used for those [speaker001:] ok so then first i will need to figure that one out i need your zip code and phone number please [speaker002:] it is 44912 712-867-4110 [speaker001:] what is your email address? [speaker002:] I said I didn't have that, my wife places the orders [speaker001:] Ok, how do you want your refund? Do you want a gift card, store credit, or a check? [speaker002:] check please [speaker001:] ok can i have your address please so i can mail this to you? [speaker002:] yes, it is 8394 Brushwick Dr, Baltimore, CA 4491 44912 [speaker001:] how much do you need refunded? [speaker002:] the jacket was 94 [speaker001:] Alright, you will receive a check in the mail. Is there anything else I can do for you today? [speaker002:] that is it [speaker001:] thank you! have a great day [speaker001:] How may I help you? [speaker002:] hi I have a premium sub and would like to pay my annual fee [speaker001:] Sure, may I have your full name, account AND order ID to start? [speaker002:] Joseph Banter ME05IUDZQ3 [speaker001:] order ID to start? [speaker002:] 4741926277 [speaker001:] The standard is 99 a year, would you like to pay that to renew the whole year or would you like to pay a smaller amount due to your account? [speaker002:] 99 is perfect [speaker001:] It has been renewed. Anything else today? [speaker002:] no thanks [speaker001:] Have a good one! [speaker001:] Hello. Can I be of any assistance today? [speaker002:] I would like to renew my subscription service please [speaker001:] I see. one moment please. Can i have your name please? And do you know the current status of your account? [speaker002:] Yes. My name is Rodriguez Domingo [speaker001:] Thank you Rodriguez. Please hold. [speaker002:] The status of my account is current [speaker001:] Ok Rodriguez I currently see your account is not active. The amount due is $55. This was due yesterday but you can pay now if you would like. I will also send you a link to log into your account so you can view this information yourself. [speaker002:] My account should be active. I would like to pay now. [speaker001:] Do you know your username? hello? [speaker002:] Hello. I do not know my user name. NROGETBJOE is my username. I just found it. [speaker001:] You can log in to the account and make your payment to renew your subscription. You can use the link provided above. [speaker002:] I will pay using the link above. Thank you. [speaker001:] Or I can accept payment now. Might be easier. [speaker002:] I can pay you know with my credit card if you like [speaker001:] I will need account ID and order ID please. I will get CC in a minute. hello? [speaker002:] My account ID is NROGETBJOE and my Order ID is 8780407656 [speaker001:] Thank you. Would you like me to use the CC on file? [speaker002:] Yes please use the CC on file [speaker001:] Thank you Rodriguez. Your subscription has been paid and updated. [speaker002:] Fantastic. Thank you very much! [speaker001:] Anything else I can help with? [speaker002:] No. That is all I needed to get done. I thank you again for your help! [speaker001:] You are welcome. Have a great day. [speaker001:] Hi. Thanks for contacting customer support, how may I help you today? [speaker002:] I want to lay a complaint because the item I want to buy is way overpriced compared to the competition [speaker001:] I'm very sorry to hear that. I'd be happy to look into that for you. May I start by getting your full name? [speaker002:] Norman Bouchard [speaker001:] And the better price you saw was at a competitor, is that correct? [speaker002:] Yes [speaker001:] Okay. now I just need to get your Account ID and the Order ID associated with the order. [speaker002:] Account ID is 7WTRFY5MSE, Order ID is 4913777085 [speaker001:] Unfortunately, I'm unable to make pricing changes. We just can't match their promotional prices on certain items. [speaker002:] So there's nothing one can do about it? [speaker001:] Just one moment. I was able to get permission to offer you a 20% off promo code. Would that be okay for you? [speaker002:] Yes, that would be okay [speaker001:] Sure, here is your promo code: FBMOD [speaker002:] Ok, noted. Thank you. [speaker001:] Is there anything else that I can help you with today? [speaker002:] No. [speaker001:] Thanks for shopping with Acme and have a great day! [speaker001:] Hi. How can I help you? [speaker002:] Hello, I was interested in some boots and would like to know do these boots come with a warranty [speaker001:] Ok. All boots have a 12 month warranty [speaker002:] Ok great! Thank you! [speaker001:] Of course. Is there anything else I can do for you? [speaker002:] That is all [speaker001:] Ok, I'll end this chat now [speaker001:] Hello, this is Stephanie from ACME. How may I assist you today? [speaker002:] Hello, I was checking on the order than I received, because I got an email stating I would get another item [speaker001:] Okay, let me look into this. May I get your full name and account ID? [speaker002:] My name is David Williams My account id is YEZAZCLU0F [speaker001:] What is your order ID? [speaker002:] It is 1273355181 [speaker001:] All right. Now I need your username and email. [speaker002:] My email address is davidwilliams185@email.com and my username is davidwilliams185 [speaker001:] Just to make sure I have this right, you received an email stating that you are to receive the wrong item? Or is it an extra item? [speaker002:] It seems to be the wrong item [speaker001:] Okay. [speaker002:] I was expecting a pair of Guess boots [speaker001:] Okay, it looks like there was an error with your order. I will change it right now. I'm so sorry for this mistake. [speaker002:] Ahh okay Thanks for looking into it [speaker001:] All right. I've changed the item to the pair of Guess boots you originally ordered. Once again, we are sorry about this error. [speaker002:] Thank you for fixing that [speaker001:] Is there anything else I can do for you? [speaker002:] I will send the other item back I appreciate your help That is all for today [speaker001:] Have a great day! Thank you for being a ACME customer. [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hello I have a quick question [speaker001:] Sure! [speaker002:] I was wondering what the cost is of stitching my name to a shirt I'm thinking about purchasing? [speaker001:] I'll break it down in separate messages for easier readability. Up to 15 characters: 30 centscharacter 16-30 characters: 20 centscharacter 31+ characters: 10 centscharacter. Is there anything else you need? [speaker002:] Ohhh okay. No that would be all. Thank you! [speaker001:] Okay. Have a wonderful day! [speaker001:] Hi how can I help you? [speaker002:] Hii, god I'm so sorry. I think I put my phone number wrong in the account info and I'm not seeing any button to change it [speaker001:] Okay, no problem I can help with that. Can I have your name please [speaker002:] Sure thing! It's David Williams [speaker001:] Okay, to verify your identity I need your zip code, telephone number and username. [speaker002:] Sure thing let me get that for you Zip 86721, the real telephone number 725-4820, and davidwilliams642 I hope you can find it, the phone number is off by 1 @ @ Oh yay! [speaker001:] Your phone number has been updated Is there anything else I can help you with? [speaker002:] That's so awesome thank yoU! And so sorry for that. And nope I think that's all you have a seriosuly awesome day! [speaker001:] Thanks you too [speaker001:] Hi. How can I help you? [speaker002:] I want to return an item as it is the wrong color [speaker001:] Ok, what item is it? [speaker002:] a tommy hilfiger shirt [speaker001:] Can you tell me your name, your username, your email address, and the order ID for this item? [speaker002:] Crystal Minh cm275867@email.com cm275867 5160926919 [speaker001:] What is your membership level? [speaker002:] Guest i bought it 2020-02-29 [speaker001:] Do you have a receipt? [speaker002:] I do yes [speaker001:] Ok, can you tell me your address so we can print a shipping label? [speaker002:] 0213 Woodshore St La Fayette, MI 91969 [speaker001:] Would you like to return it by mail, in a store, or at a drop-off center? [speaker002:] mail is fine [speaker001:] Ok, your return is processing You can print the shipping label and send it by mail [speaker002:] thanks [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] thats all [speaker001:] Ok, I'll end this chat now [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Alessandro Phoenix here! I'm a Bronze member, and I need to find out if I can ship these Calvin Klein jeans for free overseas? [speaker001:] Hi Alessandro! One moment while I find out for you. [speaker002:] I'm doing a kind of half-casual thing for Milan Fashion Week, you see... [speaker001:] I'm sorry, you won't be able to ship them ahead of time. Free shipping internationally is not included in your subscription. I'm sending you a link to the FAQ page that will answer any further questions about your benefits. Is there anything else I can help you with? [speaker002:] I'm disappointed, but I understand. That will be all! [speaker001:] Okay. Good luck in Milan! [speaker001:] Hi, thanks for contacting Acme support. What can I help you out with today? [speaker002:] I am wondering if I can upgrade to overnight shipping on my order. I really need it as soon as possible. [speaker001:] Sure, I'd be happy to help you out with that. Can I get your full name or account ID please? [speaker002:] My name is Rodriguez Domingo and my account id is NBJGHDHC7M [speaker001:] Thanks, one second while I pull up your info. Can I get your Order ID as well please? [speaker002:] 6018817733 [speaker001:] Thanks. Do you happen to know the current shipping status on your order? For example, in transit, out for delivery, etc [speaker002:] Yeah, it's in transit. I hope it's not too late. [speaker001:] Oh, I'm so sorry. Unfortunately once it's in transit, we can't upgrade the shipping. The good news though, is it looks like it will arrive today or tomorrow anyways. [speaker002:] Ok, that will work! Thanks anyway! [speaker001:] Can I help you with anything else though? [speaker002:] No, that's all I needed. [speaker001:] Ok great, well thanks for your business, have a great day! [speaker001:] hello! how can I help you today? [speaker002:] Hi when does your local store close? In Newark, MI [speaker001:] I'd be happy to help you with that. Store hours vary by location but typically they are open from 8 AM to 11 PM You can always visit us online to shop, process refunds and get your questions answered too! [speaker002:] Ok thanks. Do you know about Newark, MI Or should I call the store [speaker001:] I do not have specific hours your best bet would be to call them Sorry about that! [speaker002:] Great. Thanks it's fine [speaker001:] Is there anything else I can help you with [speaker002:] That's all! [speaker001:] great, have a wonderful evening! stay healthy! [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I am trying to access my account but I seemed to have forgotton my password [speaker001:] Glad to help. May I have your name please? [speaker002:] Albert Sanders [speaker001:] thanks Albert. Can I have your username please? [speaker002:] as887550 [speaker001:] thanks. I can't get your password, but I can generate a new one for you. [speaker002:] that would be great [speaker001:] Do you have a PIN number? [speaker002:] 319332 [speaker001:] The new password is atustf6x406. [speaker002:] Thanks so much [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] that is all I needed [speaker001:] Have a nice day! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi I have a question about my account I just got my bill and I was charged twice for something I bought [speaker001:] I'm glad to help you with that. May I get your full name, please? [speaker002:] David Williams [speaker001:] May I please get your Account ID and Order ID, David? [speaker002:] LNRZRMJXBG order id is 1448069994 it's the michael kors jacket I was charged $89 twice but I only bought one [speaker001:] Great, thank you, David. I'm so sorry for the inconvenience. Your membership level? [speaker002:] gold [speaker001:] Thank you. So you were expecting a charge of $89 and it was actually in the total of? [speaker002:] $188 [speaker001:] Thank you. As a Gold member, I am authorized to send you a refund of $99 for the overcharge. Will that work for you? [speaker002:] that's fine appreciate it [speaker001:] Is there anything more I may help you with today? [speaker002:] that's it thanks for your help [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello and thank you for reaching out to us today. How may I help you? [speaker002:] Hi, I can't login into my account because I forgot my username. [speaker001:] I'm sorry to hear that. Let's go ahead and try to get your username recovered. Firt could you tell me your Full name? [speaker002:] Yes, it's Sanya Afzal. [speaker001:] Great. I was able to pull up your account. Do you have your e-mail address available? [speaker002:] Yes, it's sanyaafzal367@email.com [speaker001:] Perfect! and one last thing. Can I have either your phone number or your zip code please? [speaker002:] My phone number is 363-3510 [speaker001:] Great! Thanks so much I was able to verify your identity. Your username is safzal1. [speaker002:] Okay great, thanks so much for that. [speaker001:] Was there anything else I could help with today? [speaker002:] No that's it, thanks for helping me. [speaker001:] You have a great day and thank you for shopping with us! [speaker001:] good afternoon, how can I help you? [speaker002:] Hi, I'm hoping you are able to help. I need to change my shipping details on my last order [speaker001:] sure, what do you want to change [speaker002:] I meant to send this to my husband while he is away in another city, but entered my own address Can you help me change the address? [speaker001:] sure, would you give me your full name or account ID [speaker002:] Joyce Wu [speaker001:] Now would you give me the name of the original street address [speaker002:] Sure, it is 1359 Brushwick Dr [speaker001:] you put [speaker002:] Brighton, NY 94530 [speaker001:] Brighton, NY 94530 was the wrong one? [speaker002:] That is the wrong address that I have on the order [speaker001:] alright. additional to this would you tell me the order ID, email and username please [speaker002:] Order ID is 4766822995 joycewu4@email.com joycewu4 is the username [speaker001:] very well, it only remains for me to indicate the new address, which would be 1359 Brushwick Dr right? [speaker002:] No, that is my old address I need it to go to 1234 First Street, New York 98754 [speaker001:] oh I see sorry for the error [speaker002:] It's ok! I'm the one who made the mistake when I placed the order If you changed the address I think I am all set [speaker001:] yep all set now a pleasure to help you [speaker001:] Hello, how can I help you today? [speaker002:] HI there, I want to check the status of an order, there seems to be extra fees added for no apparent reason. Order ID: 9728726874 Account ID: VH01Y1NBHT Please verify for me [speaker001:] Of course one moment. May I have your full name please [speaker002:] Alessandro Phoenix [speaker001:] So to make sure I am clear, you believe there are extra charges to an order that are not warranted correct? [speaker002:] yes [speaker001:] I will enter the info and receive an answer from our system, one moment. [speaker002:] got it, thanks [speaker001:] And do you know your current membership level? [speaker002:] Gold [speaker001:] Fantastic. This can be easily removed. How much was the overcharge? [speaker002:] I think $4.25 [speaker001:] Perfect, let me enter that in and get it removed for you. [speaker002:] thank you so much [speaker001:] There we go, this should be removed very quickly and you will receive an updated email. [speaker002:] thanks once again for your help [speaker001:] Apologies for our error. Is there anything else I can do for you today? [speaker002:] no that'll be everything. not worries [speaker001:] Thank you and you have a wonderful rest of your day! [speaker001:] Hello! How may I help you? [speaker002:] Hi I have a problem accessing my account. My phone broke and I am using it for 2 factor authenticatoin [speaker001:] Oh no. Let me help you. May I have your full name and account ID? [speaker002:] Albert Sanders DSKEM45ELR [speaker001:] May I have your email address? [speaker002:] alberts3@email.com [speaker001:] I have sent the two factor authorization link to your email address. [speaker002:] ok thanks for that [speaker001:] I have also sent you a best practices pdf Is there anything else I can help you with? [speaker002:] that's it [speaker001:] Have a great ady! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I was wondering if I could stop the shipping of my order I change my mind Rodriguez Domingo [speaker001:] So you don't want your order at all anymore? [speaker002:] Correct [speaker001:] Okay. One moment while I pull up your account. May I have your username, email address, and order ID? [speaker002:] rdomingo203 KBQIBPOCID 9991653077 [speaker001:] Thanks! May I also have your email address? [speaker002:] rdomingo203@email.com [speaker001:] How would you like your refund to be processed? [speaker002:] Can you please put it back on the card on file thanks [speaker001:] Yes, that's no problem. I'll process that now. How much should the refund be? [speaker002:] 84 [speaker001:] I have submit your refund. You should see it back on your card soon. Is there anything else I can help you witH? [speaker002:] Tysm. Have a great rest of your day [speaker001:] You too! [speaker001:] Hello, how may I help you? [speaker002:] Hi are the buttons on this shirt brown or black? I'd like to purchase [speaker001:] We use dark brown buttons because they are currently more stylish than black. Is there anything else I can help you with? [speaker002:] Great. That's all thanks [speaker001:] Have a great day! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Yes, I would like to check the status of my account. My husband said that my subscription has been removed from the accouont but it should not have been. [speaker001:] I'll be glad to assist you with that! One moment, please. Your full name? [speaker002:] My name is Crystal Minh and I have a silver level membership [speaker001:] Let me check the system for you, one moment. [speaker002:] thanks [speaker001:] Hmmm, the system is verifying that your Silver membership subscription is still valid and active. You have nothing to worry about! There will be no additional charges. [speaker002:] Okay, I thought so. Thanks for the confirmation. I will let my husband know. Have a good day and thanks so much. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Take care! [speaker001:] Hi. How can I help you? [speaker002:] Hello, I have a question about my subscription. I would like to know when the annual fee is due [speaker001:] Ok Can you tell me your name, your account ID, and an order ID? [speaker002:] David Williams, LLNPFPSGOU, 5755226604 [speaker001:] $14 is due tomorrow for your subscription [speaker002:] Ok thank you very much [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] That is all [speaker001:] Ok, I'll end this chat now [speaker001:] Hi! Thank you for contacting us today. How can I help you? [speaker002:] Trying to search some items on your site and it to pulling up anything. My search bar isn't working. Trying to figure out way [speaker001:] I would be more then happy to help with this [speaker002:] ok [speaker001:] Lets first try logging out and back into your account and let me know if that works [speaker002:] okay, i try that give me a sec still not working [speaker001:] Ok, lets try and clear your cookies. Sometimes that causes this error. If you need instructions on how to do that, please let me know [speaker002:] yes please, how do i do that? [speaker001:] You will want to go into your setting option in your browser. Then click more details. There will be an option that says clear cookies [speaker002:] okay, one moment yay! its working now, thank you [speaker001:] Thats great! Is there anything else I can help with [speaker002:] no that would be all [speaker001:] Great! Enjoy the rest of your day [speaker001:] Hi! How can i help you today? [speaker002:] Hi, I'm hoping you can help me. I was charged for an order that I didn't actually buy. I'd like to get to the bottom of this please [speaker001:] oh wow let me look for you what is your name [speaker002:] It's Crystal Minh [speaker001:] can i please have your username email adddress and order id [speaker002:] cm680455 Email Address is cm680455@email.com 5365801710 is the order ID [speaker001:] You're right! you should be all set [speaker002:] Oh wow, thank you for resolving this! [speaker001:] the money has been refunded to your payment method [speaker002:] Perfect [speaker001:] do you need anything else [speaker002:] That was weird, but I'm happy it's solved I'm all good now, thank you [speaker001:] bye [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I just got charged for an order, but I never bought anything. Can you fix this? [speaker001:] Oh no, yes I can look into this for you. Just to verify you did not buy anything correct? [speaker002:] No I did not. [speaker001:] May I have your full name or account id please? [speaker002:] Crystal Minh [speaker001:] Thank you may I please have your username, email address, and Order ID? [speaker002:] crystalm071 crystalm071@email.com 2547530061 It said I bought some boots. [speaker001:] Thank you. Let me check our system. May I have your membership level please? [speaker002:] Bronze [speaker001:] So at this point, I am not showing an error on our side; however, we are able to process the return once the item is received back to us. I do apologize for this inconvenience. Is there anything else you would like me to help with today? [speaker002:] So it's going to be delivered and then I need to return it? Will I receive a refund then? [speaker001:] Yes you will receive a refund. You will need to call us back once the item is delivered. I do apologize I am unable to update the order at this time. [speaker002:] That's okay. It's just annoying. [speaker001:] I know I do apologize, is there anything else I may help you with today? [speaker002:] No, that's it. [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello [speaker002:] Hello, I am concerned about the shipping I paid on my order it's so high Can you help me with that [speaker001:] How much were you charged [speaker002:] I looks like an added fee for shipping of 19.95 which is insane [speaker001:] Which solution do you want with this? [speaker002:] Well I would really like a full refund for the discrepancy but can you please help me out with the shipping [speaker001:] Sure I can Give me your full name or account id [speaker002:] I would really appreciate it Crystal Minh 1149 Kennedy St Monterey, NY 80291 BWAXAR9UQC is my account number [speaker001:] Give me your username, email address and order id [speaker002:] username should be crystalm657 crystalm657@email.com 0403153054 [speaker001:] What is the shipping status? [speaker002:] out for delivery it says last i checked I havent received it yet [speaker001:] I am sorry but I can't offer you a full refund as the order is out for delivery But I will offer you part of the shipping fee [speaker002:] : [ [speaker001:] I have sent a refund of $8 to your account [speaker002:] Okay I understand thanks [speaker001:] You are welcome [speaker002:] I appreciate that [speaker001:] Will this be all for today? [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello, I'm trying to get some information about this Michael Kors jacket. How would I remove a wine stain from it? [speaker001:] Let me find out for you. I am sorry that you got a wine stain. To remove the stain, wet a cotton cloth and dap at the stained area. Then sprinkle salt on the area and let it sit for five minutes. Then pour boiled water on the stained area. And last you washed in the washing machine in the hottest water setting. [speaker002:] Ah okay, guess I'll go get started on getting that stain out of there. [speaker001:] When drying, line dry or use low-heat dryer [speaker002:] Thank you for the quick answer! [speaker001:] No problem Can I help you with anything else? [speaker002:] Nope, that was it. I should get started now. Have a great day. [speaker001:] Have a good day. Hope you get the stain out. [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hi, I want to know more about these Tommy Hilfiger boots. [speaker001:] Sure! What would you like to know? [speaker002:] I want to know how to remove a paint stain from them, I'm a painter by profession. [speaker001:] This is a simple process with several steps. First brush off the excess paint. You will need to use a coarse brush or toothbrush to get rid of the dried extra paint. Next, brush on a soapy mixture to the paint. Scrape off the paint after it is softened, then rub it with a solution of detergent and water. The final thing you need to do is put nail polish remover to the paint stain. Does that help? [speaker002:] Yes, thank you for the detailed answer. I'll buy these boots then. [speaker001:] Great! I know they'll be a good option for you. Is there anything else you need today? [speaker002:] That's all, thank you again! [speaker001:] You're welcome! Have a wonderful day. [speaker001:] Hello how can I help you today? [speaker002:] I'm having trouble accessing my account because they want 2 factor authorization, but I don't have that phone # anymore [speaker001:] Okay, so you'd like to reset it? [speaker002:] Yes, please. [speaker001:] Can I have your full name? [speaker002:] Sanya Afzal [speaker001:] Can I have your email, so I can email you the reset code? [speaker002:] safzal@email.com [speaker001:] Okay, the code will be sent to that email adress. [speaker002:] Ok looks like I received it. [speaker001:] To be safe in the future, you should make sure to use the best safety practices available I'm also going to send you a link about that in the email. [speaker002:] Looks like it worked and I'm in my account now. Thanks. [speaker001:] No worries, is there anything else I can do for you today? [speaker002:] That's all. [speaker001:] Have a wonderful day then? [speaker001:] Hi, how can I assist you? [speaker002:] Hi there. I wanted to bother you a minute to check on an order status. The shipping cost was way over the top and I can't afford it when I need toilet paper now. [speaker001:] Okay, can I have your name and account please. [speaker002:] I would like to ask for a refund in case there was an error too, ya never know sometimes you can do that. Oh my name is David Williams. My account ID is L54B7DNRBN [speaker001:] I will look into that for you. [speaker002:] Thank you, you rock my world. [speaker001:] In order rto valid the purchase I need your username, email address, and order ID. [speaker002:] User name is easy, it's davidwilliams576 email is davidwilliams576@email.com order ID is 4990050251 [speaker001:] Do you know the current shipping status? [speaker002:] Ugh no that is what I wanted to know from you, duh! hurry please [speaker001:] I cannot see that information, you should be able to see the status on your end. Once I know that I will be able to help you with the refund Are you still there? [speaker001:] AcmeBrands, how may I help you? [speaker002:] The shipping cost is too high. Can I get a refund? [speaker001:] Let me find out for you. Could I have your full name or account id? [speaker002:] Joseph Banter [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] Username: jbanter5,Email Address: jbanter5@email.com and Order ID: 8478497362 [speaker001:] Thank you What is the shipping status? [speaker002:] Out for Delivery [speaker001:] Ok, since the order is out for delivery I cannot cancel and refund the money. However I can give you the shipping fee back Would you like a refund on the shipping fee? [speaker002:] Thank you! It's 14 dollars. [speaker001:] I can refund only standard shipping which is $8 Would that be okay? [speaker002:] That will work. I can manage the 4 dollar. [speaker001:] A refund on the shipping fee of 8 dollars has been made to your account. Can I help you with anything else? [speaker002:] Thanks. That's all. [speaker001:] Have a good day. [speaker001:] Hi, I forgot my username. Can you help me recover it? My name is Chloe Zhang. [speaker002:] Hello, I'm John from ACME. Hi, Chloe. [speaker001:] Hi John [speaker002:] May I have your zip code and phone number. [speaker001:] Sure, my zip code is 75450 And my phone number is 014-7632 [speaker002:] Okay, your username is czhang7. [speaker001:] Okay great, I'll make sure to write it down this time. [speaker002:] Is there anything else I can help you with? [speaker001:] That was all, thank you for your help! [speaker002:] And thank you for being an ACME customer. Have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] What is the price of stitching my name to one of my items? [speaker001:] OK. Let me check that for you. It depends on how much text you need. A name might fit under 15 characters, which is 30 cents per character. Unless your name is Catamarandamountaintophaven [speaker002:] okay then [speaker001:] It is 20 cents per for the next 15 Anything else I can help with? [speaker001:] Hello! How may I help you today? [speaker002:] Hi, so I wanted to check on the satus of my account. My husband thought maybe we had some missing credits on our account [speaker001:] Sure. Give me one second and I'll look into that for you. [speaker002:] thanks [speaker001:] What credits specifically are you missing? [speaker002:] We bought a shirt last week that had a one time reward of extra credits [speaker001:] Ok. to start, can I have your full name or account ID please [speaker002:] Albert Sanders 5273 1st Ave Jacksonville, CA 71026 sorry it wasn't a shirt he bought, it was a pair of michael kors boots [speaker001:] I'm so sorry you haven't gotten the credit yet. Looks like there was an error. Do you remember how much the credit was supposed to be? [speaker002:] i think he said 15? [speaker001:] Here is your promo code for 15 IV8EX [speaker002:] ok, thanks [speaker001:] You are very welcome. Again, I do apologize for that. Is there anything else I can help you with today? [speaker002:] Nope, that should do it. Thanks for all your help [speaker001:] Of course! I hope you have a great day! [speaker001:] Hello. How may I help you? [speaker002:] Hi, so I'm not sure if I reached the right chat here. But I'm looking at your site and it seems an item I wanted to get is out stock even though I had literally just put it in my cart [speaker001:] All right. I'm sorry to hear that. Give me one moment. [speaker002:] Sure [speaker001:] What your full name or accound ID? [speaker002:] My name is Alessandro Phoenix and my user name is ap254801 [speaker001:] I'm going to write up a report and send it to our Purchasing Department to let them know so that they will do a better job from now on. [speaker002:] Oh, that sounds like a good plan, someone definitely needs a talking to. Think there's any way to still purchase it, and just have it send out automatically when more come in stock? Or just try again another day? [speaker001:] I can back order the item if you would like that? [speaker002:] Yeah that's sounds good [speaker001:] What is the item and brand you're looking ofr? [speaker002:] It's the Guess Shirt for $89 [speaker001:] I will be using the same credit card that is on file. Is that okay? [speaker002:] That is totally fine [speaker001:] Okay. So your order should soon arrive. Contact us again if there is any problem with it. [speaker002:] I will do that thank you [speaker001:] Is there anything else I can help you with? [speaker002:] I think that's everything, you're a champ [speaker001:] Have a nice day. [speaker001:] Hi [speaker002:] Hello, how can I help you? [speaker001:] I want to write a thank you letter How can I do? There is Clint in my local store [speaker002:] What do you mean you want to write a thank you letter? [speaker001:] A person is working in my local store helped me too much How can I write a thank you letter? [speaker002:] Oh I see. Can I please have your name? [speaker001:] David Williams [speaker002:] I'm sorry, but I'm not finding that information. [speaker001:] Ok [speaker002:] Can you please clarify what you need help with [speaker001:] I want to write a review about a your staff [speaker002:] Okay, is someone suggesting you do this? Do you have a subscription? [speaker001:] No, I want to write a thank you letter about a store staff [speaker002:] Do you have a complaint? [speaker001:] No, I want to say thank you [speaker002:] I'm sorry I don't know how to help you with that. You can try just writing one and mailing it. Is there anything else I can help you wtih? [speaker001:] Hi, what can I do for you? [speaker002:] Hi, my name's Chloe Zhang. I want to log onto my account, but I've lost the phone that I use for Two-factor authorization. Can you help me log in? [speaker001:] Sure, I can reset it for you. Can I have your name and email address? [speaker002:] full name is just Chloe Zhang, there's no middle initial I'm afraid I'm not 100% sure which email address is associated with the account I do have my PIN number written down. Would that help, instead? [speaker001:] Sure What is the pin? [speaker002:] 611912 [speaker001:] I have reset the authentication and it will be in your email associated with the account, chloez23@email.com [speaker002:] Ah, good, thanks. So I can log on without my phone from now on? [speaker001:] Yes, you should be all set [speaker002:] Great, thanks for your help. That was all I needed [speaker001:] Okay have a good day [speaker001:] Hi, how may I help you today? [speaker002:] Hi, my name is Chloe Zhang I want to change my order [speaker001:] Hi Chloe, my name is Danny What would you like to change about your order? [speaker002:] I want to remove the second pair of boots from it because my husband decided he didn't want them [speaker001:] Sure, can I get an account ID and Order ID? [speaker002:] Account ID: WJT4Q8F2CC Order ID: 2121288120 [speaker001:] Your identity has been verified successfully! I need to check if your item has shipped yet Do you know the shipping status? [speaker002:] It is Out for Delivery [speaker001:] Oh my, that means it is almost at your doorstep already. In order to move forward, I will need to know your membership status [speaker002:] I am a Silver member [speaker001:] Ok, since you are a premium member, I can offer a refund directly on the extra pair of boots your husband didn't want Once the item arrives, please contact customer service again so you can get the return shipping label We essentially trust you will do this later [speaker002:] Ok, that's wonderful I was starting to get a bit worried when the shipping status said the boots almost arrived [speaker001:] How much do the boots cost? [speaker002:] $54 [speaker001:] Ok, that has been procesed Is there anything else you need today? [speaker002:] That's it, I'll just reach out again when they arrive [speaker001:] Thanks so much, and have a great day! [speaker001:] Hello! Thank you for contacting us today! How can I help you? [speaker002:] Hi I would like to check the status of my order I cannot access my account becuase I lost my phone I use for the 2 factor auth [speaker001:] Sure I can help with that. Can I get your name please? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman. I will also need an email address to send a special code to. [speaker002:] normanb58574@email.com [speaker001:] Perfect. Okay Norman. I will get a special code sent to the email to help with your 2FA. I will also be attaching information about security best practices that you can look at at your convenience. Is there anything else that I can help you with today? [speaker002:] Terrific Nope, thank you [speaker001:] Thank you and have a great day! [speaker001:] Hi! How may I help you today? [speaker002:] I need to make a return. [speaker001:] Sure is it anything wrong with it [speaker002:] It just doesn't fit. [speaker001:] Can I have your name? [speaker002:] David Williams [speaker001:] Can I have your username, email, and order id [speaker002:] dwilliams187@email.com Username: dwilliams187 Order ID: 7406524525 [speaker001:] What is your membership level [speaker002:] guest [speaker001:] How would you like your refund, credit card, value to your account, gift card or paper check Also did we send you the wrong size or does it just not fit but you got what you ordered [speaker002:] debit card It was the wrong size [speaker001:] what was the date of purchase [speaker002:] 11-14-19 [speaker001:] Unforunately, we only allow 30 days for a refund to be done I am not able to process it at this time Is there anything else I can help with today [speaker002:] Can I have a credit or something? this is a waste of my money. [speaker001:] We only allow 30 days, there is nothing I can do I hope you have a great day [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I have been trying to purchase an item but my card keeps getting rejected. [speaker001:] Oh, I'm sorry to hear that. Let's see if we can get to the bottom of this May I ask, right off the bat, that you check the expiration date on your card. If you've gotten a new card in the mail recently, our site might still be holding onto an older version of it, and that could cause an error [speaker002:] that appears to be correct [speaker001:] Okay, and may I ask that you double-check the card number as you enter it. It can be very easy to get a single digit wrong, it happens to me all the time [speaker002:] oh geez one of the 7s was worn down a bit and did look like a 1 [speaker001:] Ah, I'm glad to hear it. Is your card being accepted now with the lucky 7? [speaker002:] yes it is everything is good now [speaker001:] Excellent, if there's nothing else that I can help you with, I hope you have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] I forgot password. I also don't know my username. [speaker001:] I can certainly help you with recovering your password and username. Can you please tell me your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] Can I also have your zip code and phone number? [speaker002:] 373-6296 71294 [speaker001:] Your username is nbouchard1 [speaker002:] password? [speaker001:] Due to security concerns, I am unable to recover your current password, but I can generate a new password for you. [speaker002:] ok [speaker001:] Can you please tell me your PIN number or the answer to your security question? [speaker002:] 384999 [speaker001:] Your new password is 0qnnci7ddf6 [speaker002:] ok thanks. [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] That's all for today! [speaker001:] Thank you. Have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I have not received my package yet. So I wanted to check and see how much longer it vwill be before I get it. I atleast want to make sure it was sent and if vso, how vlong vagov. [speaker001:] OK. Let me check. You are looking at the status of a package? [speaker002:] Well vyes vIv needv to vknvow vif vit vwas vsenvt vavnd vifv so the shippinvg vstatus.v [speaker001:] Did you receive an email? [speaker002:] sorry about that. Yes I do need to know the shipping status., do you need any information from me? No I have not received anything. [speaker001:] Yes. I need your full name and account ID [speaker002:] Rodriguez Domingo #YQMDRWTXB5 [speaker001:] OK. I have pulled up your account. Did you want to change the shipping speed? [speaker002:] AND..... why would I have to do that it has been 9 days. [speaker001:] Oh, sorry for that. Let me get that fixed. [speaker002:] so have they even been shipped at this point? [speaker001:] I need account id and order id [speaker002:] I already gave you my acct number [speaker001:] ok, order id then [speaker002:] my order id is 2100103086 [speaker001:] Thank you. I have verified identity. Yes. Your order was sent out Everything looks as expected. It may take a day or so to arrive. [speaker002:] Is there any way for me to check the shipping status on my own? [speaker001:] Yes. login to account. Anything else? [speaker001:] Hello! How can I help you today? Are you still there? [speaker002:] Hi! I need to manage my shipping details and was wondering if you could help. [speaker001:] I sure can. What do you need help with? [speaker002:] I need to change the address, I had to move suddenly. [speaker001:] Did you already place an order [speaker002:] Yes I did. [speaker001:] Ok. I'll need your full name or account ID to pull up your account [speaker002:] GQHQGAVRGW [speaker001:] Thank you. Do you know the status of your shipment? Is it Order received, in transit, out for delivery, or delivered? [speaker002:] It says Order Received [speaker001:] Thank you. Now I'll need your user name, email address, and order ID to validate your purchase. [speaker002:] jbanter8 jbanter8@email.com 9034736516 [speaker001:] Thank you! And you want to change your address, correct? [speaker002:] yes please [speaker001:] Can I please have the address you'd like it sent to. [speaker002:] 2307 Main Street, La Fayette, WA 49872 [speaker001:] You are all set. [speaker002:] Thanks so much for that [speaker001:] Is there anything else I can help you with today? Of course, my pleasure! [speaker002:] That was all for me today. [speaker001:] I hope you have a great day! [speaker001:] Hello, how can i help you today [speaker002:] I am thinking of buying the Guess boots, and I'd like to know how long they take to wear in. [speaker001:] Our boots wear in rather quickly. After about 40 hours of wear they will have a comfortable fit. Make sure to apply boot oil two to three times the first week to keep the leather treated. [speaker002:] Great, thank you!! [speaker001:] Okay, have a nice day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi. I have a question about my premium subscription. I really love it, and I was wondering if you could check the status for me. I think I might owe some money for it [speaker001:] OK. Let me check. What is your full name or account ID? [speaker002:] Chloe Zhang [speaker001:] Thanks Chloe, I have pulled up your account. I now need your account ID and order ID [speaker002:] VTBMFWGLT1 7264403101 [speaker001:] Thanks, I was able to verify your ID. Your subscription is not active. A payment of $49 is required. [speaker002:] Oh no Can I pay the full fee now to activate it? [speaker001:] Sure. In the future, if you need to check the status, use this link. One moment while I get the payment system ready. [speaker002:] Okay. Thank you for the link [speaker001:] You're welcome. OK. I have made the payment and you are all set now. Anything else I can help with? [speaker002:] Oh, great! I am so glad that my subscription is active now I don't need anything else [speaker001:] Have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] Hi! I was calling today to change the address on my account The street number seems off my a number [speaker001:] No problem at all. Can I get your first name? [speaker002:] *by Chloe Zhang [speaker001:] Can I get your current street address? [speaker002:] 7034 Lexington Ave Brighton, TX 75045 [speaker001:] Now I just need to verify some info. Can I get your telephone number? [speaker002:] I have a pin number. Would that work? [speaker001:] Yes. [speaker002:] 308511 [speaker001:] Do you have your username, password or email address? [speaker002:] Username: chloezhang649 chloezhang649@email.com [speaker001:] Perfect. What's the correct street address? [speaker002:] 7034 Lexington Ave Brighton, TX 75045 Its listed as 7035 Lexington Ave Brighton, TX 75045 right now Thank you [speaker001:] Got it. [speaker002:] Thats all. Thank you so much [speaker001:] The address has been updated. Is there anything else I can help you with today? Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi, I found a pair of boots that I really liked yesterday, but was unsure if it was in the budget to purchase them. I decided to wait until I went grocery shopping before committing to buying the boots. I went to buy them today and they now cost more [speaker001:] I can help you with that. I'm very sorry this is happening to you. May I have your name or account ID? [speaker002:] Yes, my name is David Williams [speaker001:] And you haven't purchased them yet, correct? You were going to and then noticed that the price has changed? [speaker002:] Correct. [speaker001:] Unfortunately, that is outside of our control. We have pricing algorithms that change the price day to day to reflect the market. Some days they are lower, others higher. [speaker002:] Are there any discounts available that I qualify for? Or any promotions? [speaker001:] I can absolutely offer a discount. 5DVN4 is your new code. Is there anything else I can help you with today? [speaker002:] What is the discount associated with that code? [speaker001:] It will bring the price of the boots down to what they were yesterday. [speaker002:] Great! thank you so much! That is all I needed. Have a great day! [speaker001:] Thank you, you as well! [speaker001:] Hello? Hello?? [speaker002:] Hello, sorry for the wait. What can I help you with? [speaker001:] I am trying to buy something but my credit card is not working. Please help. [speaker002:] Okay, have you tried to re-enter your credit card information? [speaker001:] Yes [speaker002:] Can you check the expiration date on the card? It may be too old. [speaker001:] Okay let me check Yes, okay, it seems my card has expired. I will need to call my credit card company. [speaker002:] Okay then. Is there anything else you need help with? [speaker001:] Nope, thank you! [speaker002:] Okay, have a nice day. [speaker001:] Hi, how can I help you? [speaker002:] hello. i need to check my order status. there seems to be an extra fee added to it for no reason. [speaker001:] Ok, I can help with that Can I have your full name or Account ID please? [speaker002:] yes, it's Albert Sanders. [speaker001:] Can I have your Account ID and Order ID? [speaker002:] Account ID: GTVJMIQR7S and Order ID: 5608293760 [speaker001:] Let me check your account. Do you know your membership level? [speaker002:] yes, it's silver [speaker001:] ok, one moment. I can remove the extra fee for you today How much was it for? [speaker002:] it's was for 5 dollars [speaker001:] ok. Ok, I have removed it from your account! Sorry for the inconvenience Can I help with anything else? Have a great day [speaker001:] Hi, there. How may I help you? [speaker002:] I think I may have a problem with my order. I thought i ordered 1 item but my email says I ordered 2 [speaker001:] Okay, so you received an email stating that you ordered 2 items, but you only ordered one, correct? [speaker002:] yes that is correct [speaker001:] May I have your full name? [speaker002:] Sanya Afzal [speaker001:] Okay, I'm going to verify your identity. May I have your Account ID and Order ID? [speaker002:] Account ID: FLPRNPDCPM Order ID: 9126659126 [speaker001:] I'm going to check the system to see if this was a valid error. [speaker002:] ok [speaker001:] Our system says that the email is incorrect. You were charged for only one item. [speaker002:] okay thanks for checking [speaker001:] Can I help you with anything else? [speaker002:] thats all thanks [speaker001:] Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] Hey I need to confirm what day my order will be shipped. The email is unclear about it. [speaker001:] Glad to help. May I have your full name please? [speaker002:] Chloe Zhang [speaker001:] thanks chloe. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] UR7GCPF2T7 and 0109440381 [speaker001:] thanks. Perfect. Can you please also let me have your username and email address to validate this purchase? [speaker002:] cz652539 cz652539@email.com [speaker001:] Sorry that there has been a problem with our system processing your order. What is your preferred delivery day? [speaker002:] That'smok That's ok Anytime [speaker001:] Okay, your account has been updated and your order should be processed properly.. Is there anything else that I can help you with? [speaker002:] Thank you so much. No that's all thanks! [speaker001:] Have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] Yes im looking at my account and i see i was charged for an order i never bought [speaker001:] I am so sorry about that. Can I have your name? [speaker002:] Crystal Minh [speaker001:] Can I also get your username, email address, and order ID? [speaker002:] crystalminh749, order id 2540170116 and my email is crystalminh749@email.com [speaker001:] I am very sorry about that, it was an error on our part. What was the amount you were charged? [speaker002:] $49 [speaker001:] Okay I have refunded your account. I am sorry about that. [speaker002:] thats okay, thank you [speaker001:] Can I help you with anything else? [speaker002:] that will be all [speaker001:] Okay, have a good day [speaker001:] Hello, how can I help? [speaker002:] I have a question about my account [speaker001:] sure thing, what about the account? [speaker002:] I returned an item over a month ago but I still don't see the refund [speaker001:] So you want to check the status of that refund correct? [speaker002:] that's right [speaker001:] Can I start with the full name to bring up the account? [speaker002:] Sanya Afzal [speaker001:] Can I also have the username, email address and order id? [speaker002:] sanyaafzal478 sanyaafzal478@email.com 1872090091 [speaker001:] Great I was able to validate that purchase, now let me check on the status of that. It seems to be listed as in progress. [speaker002:] so what does that mean? how long will it take? [speaker001:] As it was a month ago, I will go ahead and take care of it. [speaker002:] oh ok greaet great [speaker001:] it seems it was initiated online correct? [speaker002:] yes [speaker001:] I am seeing here it should be done processing tomorrow. Sorry about that wait. [speaker002:] thanks for your help! [speaker001:] Anything else I can help with? [speaker002:] that's it [speaker001:] have a great day [speaker001:] Hello. How can I help you? [speaker002:] I bought some new boots and they don't fit. Can I return them? [speaker001:] Certainly. Let me just get some information from you. Can I have your name? Sorry, I mean your user name. [speaker002:] davidwilliams541 is my allias [speaker001:] Thank you. One moment please. [speaker002:] Thanks for looking me up [speaker001:] OK, how would you like this to be refunded? [speaker002:] yes please do I need to mail the boots back? [speaker001:] You will recive a shipping slip in your e-mail. Would you like this refund on a credit card? [speaker002:] yes please [speaker001:] Do you have your account id # handy? If not I can put this on a gift card for you. Thank you. Have a great day. [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Hi. My name is Albert Sanders. I'm writing because I would like to access my account, but I seem to have forgotten my username. Can you assist me? [speaker001:] Sure, Albert. I can help you with that. One moment. Thanks, I have pulled up your account. May I have your zip code and phone number now? [speaker002:] Sure. My zip code is 98679. My phone number is 914-3778. [speaker001:] Thanks Albert. I was able to verify your identity. Your username will be the first initial followed by last name followed by 1 asanders1 [speaker002:] Great. Thanks for your help. [speaker001:] You're welcome, Albert. Anything else I can help with today? [speaker001:] Hi I need your assistance [speaker002:] Welcome to AcmeBrands. How may I help? [speaker001:] I bought a shirt from you guts you guys sorry But I need to return it [speaker002:] OK. I can help with that. [speaker001:] I have lost a ton of weight on a diet and it doesn't fit anymore It's the wrong size I didn't think my diet would work so I bought it in a big sie But the diet did work:] [speaker002:] Congratulations on the weight loss. Sure, let me help with that. [speaker001:] Okay thanks [speaker002:] May I have your full name and account ID [speaker001:] Sanya Afzal sanyaafzal432 [speaker002:] OK Sanya. I have pulled up your account. Next I will need your username email address and order id [speaker001:] Okay sanyaafzal432@email.com 2771268817 It's the $99 Tommy Hilfiger shirt [speaker002:] OK. Got it. What was your username again? [speaker001:] sanyaafzal432 [speaker002:] Thanks. I have validated your purchase. [speaker001:] Okay, so can I return it? [speaker002:] What is your member level [speaker001:] bronze [speaker002:] What was the purchase date? [speaker001:] 2020-01-07 [speaker002:] Do you have the receipt as well? [speaker001:] Yes, I have it I don't have the original packaging, though Is that a problem? [speaker002:] No problem. [speaker001:] Okay great [speaker002:] I just need your info so we can get you a label Full Street address City state and zip [speaker001:] 2480 Lincoln Ave Baltimore, TX 13026 [speaker002:] Thanks. I have made a note. [speaker001:] So you will send me a label to return it? [speaker002:] Would you like to process by mail, in store, or drop off? [speaker001:] I would like to return it in the mail [speaker002:] Excellent. I have made a note and a label will be in your email shortly. Anything else I can help with? [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi there, I'm buying a jacket and I was wondering how much it would cost to stitch my name onto it? [speaker001:] Sure I can get that information for you [speaker002:] Thank you, I really appreciate that. [speaker001:] The price is based on how many characters are stitched. The first 15 characters of text will cost 30 cents each after that the price decreases to 20 cents each for the next 15 characters, and then 10 cents each for any additional characters [speaker002:] Nice. Okay thank you so much, that was my only question.:] [speaker001:] You're welcome, have a great day [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I need to know if you guys have the right address for me or not because I got an email with an incorrect one for my order [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] joseph banter [speaker001:] Thank you, Joseph. You received an email stating that your address on your order was incorrect? [speaker002:] my address is 9100 kennedy and the order email was 9143 kennedy so wondering if it's coming and if it's gone to the wrong place [speaker001:] What is the shipping status on your order? It may be "Order Received", "In Transit", "Out For Delivery", or "Delivered". [speaker002:] it says order received which is concerning [speaker001:] To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] jb340548 jb340548@email.com 9445200036 [speaker001:] Thank you, Joseph. May I also get your Account ID, if you have it? [speaker002:] YNV5A2G36G [speaker001:] Thank you! I have made your requested change to your address, and because it has not shipped yet, you should be all set. Is there anything more I may help you with today? [speaker002:] ok great don't know how that wrong house number got there that's it thank you [speaker001:] I completely understand, and I apologize for the inconvenience. Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how may I help you today? [speaker002:] Hi I am having a problem logging into my account. My phone died I used it for 2 factor authentication [speaker001:] Sorry to hear that, we'll need to reset your 2 factor authentication. Can you send me your account ID? [speaker002:] 5DKERJF558S [speaker001:] Thank you, I have your account up now. Can you also send me your email address? [speaker002:] alessandrophoenix503@email.com [speaker001:] Ok, you should be receiving a link you can use to reset the 2 factor authentication on your account shortly at that email address. [speaker002:] OK great appreciate it [speaker001:] It will also include some security tips that can help you out if you run into similar issues in the future. Is there anything else I can help with today? [speaker002:] that's it [speaker001:] Great, enjoy the rest of your day! [speaker001:] Hello, what can I do for you? [speaker002:] i ordered an item but there seems to be a wrong payment method. Can you help me? [speaker001:] Okay, I can help you. Can I have your name and customer ID. [speaker002:] my name is David Williams and I don't have my customer ID but I have my order number. Will that work? [speaker001:] Yes, can I have the order number. [speaker002:] The order number is 4160765001. Thanks! Do you need any other info? [speaker001:] Has the item already shipped? [speaker002:] Oh, yes it has. I double checked. It seems that all is okay. I just need to change the phone number on my account. It is off by one digit. [speaker001:] Okay what is you phone number [speaker002:] The number now listed is 979-114-7747. I need it to be 979-114-7757 Thank you so much! Also, I love the coat! [speaker001:] Your phone number has been changed. Is there anything else I can help you with? [speaker002:] No and thank you! [speaker001:] Have a good day. [speaker001:] Hi how can I help you [speaker002:] weird issue I know but can't keep things in my cart! I add and it doesn't add [speaker001:] OK let's troubleshoot [speaker002:] so can't buy ok [speaker001:] First tryrefreshing the page and putting it in the cart again [speaker002:] yeah I've been trying that but let me try again afraid it's not helping [speaker001:] Now look at the bottom left side. Does it say out of stock? [speaker002:] never noticed that part of the screen before you know it does. guess that's why I can't add it [speaker001:] Yes that would be it [speaker002:] oh well I'll try another brand thanks sorry if that was dumb [speaker001:] Not dumb at all. Anything else today? [speaker002:] thats all thank you [speaker001:] Have a nice day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi! I am trying to buy a jacket but it seems I can't put my item in the cart. Can you help please? [speaker001:] Sure. One oment. moment. Please try refreshing the page and trying again. Let me know if that works. [speaker002:] Ok. let me try Nope. It still won't update my cart. [speaker001:] Please try logging out and then back in again. [speaker002:] that works. yay [speaker001:] Great! Anything else? [speaker001:] Hello, how may I help you today? [speaker002:] how long does premium membership last? [speaker001:] Please give me one moment to look into that for you. [speaker002:] this is taking a long time [speaker001:] Membership lasts for the remainder of the calendar year when you received it and the subsequent full calendar year. For example, if you became a member on April 10th, your membership will last until December 31 of 2021. [speaker002:] thanks thats all I needed [speaker001:] Is there anything else I can help you with today? [speaker002:] no [speaker001:] Thank you. Have a great day! [speaker001:] Hi how can I help you [speaker002:] Hi, I have a issue with the price of the Tommy Hilfiger shirt Yesterday, when I checked the price was $70, but today it's showing $94 [speaker001:] OK I'll look into it. What's your full name [speaker002:] Norman Bouchard [speaker001:] Also your account id and order id [speaker002:] G0QX8MQQSM and the order id is 7193330321 [speaker001:] Thank you The prices on our pages do change dynamically because they are controlled by an algorithm. [speaker002:] That's understandable, but can you please do anything about my order [speaker001:] Yes I can give you a promo code D7OPZ [speaker002:] That's very nice of you. Thank you. [speaker001:] Anything else [speaker002:] Thanks again, bye. [speaker001:] Have a nice day [speaker001:] Hello. The search bar isn't working. [speaker002:] Hello! I'm so sorry about that. I'll be glad to assist you. May I ask for your first name, please? [speaker001:] It is Joyce It keeps saying No result found. [speaker002:] Hello, Joyce! Thank you so much for the clarification. May I ask you to please try logging out of your account and back in again? [speaker001:] I just tried it right now, It still didn't work. [speaker002:] I'm so sorry about that. Another thing you may try is to clear the cookies in your browser. [speaker001:] How do i do that? [speaker002:] Cookies may be reset by visiting the Settings option in your browser, and then look for the "More Details" link. [speaker001:] Thanks. It just worked! Now, I can purchase the cloth I wanted. [speaker002:] Wonderful! Is there anything more I may help you with? [speaker001:] Nothing else. [speaker002:] Thank you for contacting AcmeBrands customer service, and have a great day! [speaker001:] Hello. How can I help you? [speaker002:] Hi, I purchased a jacket to go skiing and it is the wrong size. What steps do I need to take to return it? [speaker001:] What is your username? [speaker002:] crysminh sorry that is wrong it is cminh278 [speaker001:] Can I get your email and order number? [speaker002:] cminh278@email.com order # 5113897269 [speaker001:] Do you have a membership with us? [speaker002:] yes, bronze level [speaker001:] What is your purchase date? [speaker002:] 3312020 [speaker001:] Do you have a receipt and the original packaging? [speaker002:] sorry I purchased in on 02-22-2020 yes, I have both [speaker001:] Thank you, one moment. You can return the item. I need your shipping address. [speaker002:] 4947 Lincoln Avenue Brighton TX 10102 [speaker001:] Do you want to return the item by mail, in store, or at a drop off center? [speaker002:] by mail [speaker001:] Just return the item in the original order and send it to the address on the label. Is there anything else I can help you with? [speaker002:] No. Thanks for your help. Have a good day [speaker001:] Have a good day! [speaker001:] Hi [speaker002:] Hi, thanks for contacting Acme customer support. How can I help you today? [speaker001:] I want to return an item because it has a stain [speaker002:] Let's dig into that. Can I get your full name? [speaker001:] Joyce Wu [speaker002:] Ms. Wu can I also ask for your Username, email address and Order Id so that I can bring up your order? [speaker001:] Username: jwu06321 Email Address: jwu06321@email.com Order ID: 5622088726 [speaker002:] Also, what is your membership level, Ms. Wu? [speaker001:] Member Level: Bronze [speaker002:] What was the date of the purchase on that item? [speaker001:] 2020-03-03 [speaker002:] Great, we have a 90 return window for you so I'm going to process that return right now. [speaker001:] thank you [speaker002:] I'll need your mailing address so that I can issue you a shipping label. [speaker001:] 8276 Lexington Ave San Mateo, WA 97424 [speaker002:] How would you like to ship us the return. Via mail, in store or at a drop center? [speaker001:] mail would be fine [speaker002:] no problem. That's it. You are all set to return the item with your shipping label. [speaker001:] thank you [speaker002:] Is there anything else that I can help you with today? [speaker001:] no, that is all [speaker002:] Thanks for shopping with Acme. Have an awesome day! [speaker001:] I want to an additional item to my order. [speaker002:] Sure, I can help with that. What is your full name, account ID, and order ID? [speaker001:] Alessandro Phoenix 2DX5KOFYDT 7563023703 [speaker002:] And what is the shipping status on the order? [speaker001:] Delivered [speaker002:] Okay, and what is your membership level? [speaker001:] Bronze [speaker002:] Okay, unfortunately since it has already been delivered, I cannot update the order. You'll have to place a new order through the website. [speaker001:] okay, I understand. [speaker002:] I'm sorry I couldn't help you further. Do you need anything else today? [speaker001:] That's all! [speaker002:] Okay, have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hello, I would like to know if the Tommy Hilfiger jeans are in dark blue or black? [speaker001:] Sure! Let me look that up for you. the jeans you see actually come in a few different colors that include blue, dirt brown, quartz stone and jet black. We do not have a dark blue so the pair you are looking at is black Did you have any other questions today? [speaker002:] Ok thank you that answerd my question That is all [speaker001:] You're Welcome! Have a great day [speaker001:] My son said that he had returned some things for credit, but we can't find the credit anywhere. We think it is supposed to be about $40. [speaker002:] Okay, I can help you with that. Can you give me your full name and Account ID? [speaker001:] My name is David Williams, I don't have my id with me right now. [speaker002:] No problem, I was able to pull up your account. This credit should have been for products that were returned, correct? [speaker001:] I just asked him for clarification. He said it was a promotional package that we bought. Sorry, I was confused. [speaker002:] No problem at all! let me check on this for you. Your credit is showing up on my side of things, so it looks like there is an issue with the customer interface. Can you please log out and log back in to see if that resolves your issue? [speaker001:] Ok, I'll try. [speaker002:] Anything else I can help you with? [speaker001:] I'm back. I see it now! That's all I needed. Thanks! [speaker002:] Perfect! You're welcome. Have a great day. [speaker001:] Hello, how can I help you? [speaker002:] i wanted to ask if my subscription covers free shipping to another country [speaker001:] Sure, can I have your full name and account ID? Looking through my answers here, it looks like orders of over $25 are eligible for free 5 day shipping. I am not seeing anything limiting that to US only. Are you still there? [speaker001:] Hi. How may I help you? [speaker002:] I am trying to buy something but it isn't working! Can you help me? [speaker001:] Ok. I can definitely help you with that [speaker002:] please. so frustrating! [speaker001:] What exactly is the problem? [speaker002:] My cc is getting rejected what can I do? [speaker001:] Have you tried entering your credit card info again? [speaker002:] Many many many times!!! Google know my cc better than I do! [speaker001:] Ok. Can you try logging out of your account then back in? [speaker002:] hmm. I hope Google remembers my pw... is there any other way? I am afraid I will lose everything in my cart [speaker001:] Have you checked the expiration date on your cc? [speaker002:] Ahem ofc if that is all you can suggest I guess I will try logging in again give me a minute? [speaker001:] sure [speaker002:] OH! that worked! THANK YOU! wonder what was wrong [speaker001:] great! I'm glad it worked. [speaker002:] Thanks for your help & patience [speaker001:] can I help you with anything else? [speaker002:] Nope thatis it [speaker001:] can I help you with anything else? no problem ok. bye then! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] HI! I need to access my acount but unfortunately I forgot my password? Can you help? [speaker001:] I'll be glad to help you with that. Would you provide your full name, please? [speaker002:] Albert Sanders [speaker001:] And your username please, Albert? [speaker002:] albert23 [speaker001:] Thank you! Unfortunately I cannot recover your current password, but I'll be glad to generate a new one for you. Would you be able to provide your PIN number, please? [speaker002:] oh thanks. an easy one please 456908 [speaker001:] I apologize, this one isn't particularly easy, but you're always welcome to change it as soon as you log in! Your new password is: pbotnezw4eh [speaker002:] well better than before. thanks [speaker001:] Very true! Is there anything more I may help you with today? [speaker002:] That's all Have a great day [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, there! How can I help you? [speaker002:] Hello, I was wondering if you could tell me when my local store opens? [speaker001:] Yes, I can help you with that. [speaker002:] Great [speaker001:] AcmeBrands are usually open from 8AM until 11PM, but store times might vary. [speaker002:] Okay, if I gave you my address would you be able to tell me when my nearest store opens? [speaker001:] You can look online at www.acmebrands.com to find your nearest location. [speaker002:] Alright, thanks. [speaker001:] You're welcome! Is there anything else I can help you with today? [speaker002:] That's all for me. [speaker001:] Awesome. Have a great day! [speaker001:] Hi, how can I help you today? [speaker002:] yes i'm trying to buy something but can't because my credit card keeps getting rejected [speaker001:] I'm sorry about that. Let me look into this for you. Is it indicating that your card is invalid? [speaker002:] yes [speaker001:] Can I have your name please? [speaker002:] Crystal Minh [speaker001:] Ms. Minh, please try entering the card details just one more time. [speaker002:] still doing the same thing [speaker001:] Okay, let's have you log out then back into your account to retry. [speaker002:] ok, that seemed to work thank you for your help today [speaker001:] That's great! Can I assist with anything else? [speaker002:] that will be all [speaker001:] Have a nice day. [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi. My name is Alessandro Phoenix. I would like to view my shopping history, but I seem to have forgotten my username. Can you help me? [speaker001:] I'll be glad to assist you! One moment, please. [speaker002:] My address is 6620 Circle Drive, Raleigh, MI 51374. [speaker001:] Would you be able to provide your phone number or email address, Alessandro? [speaker002:] My phone number is 109-6170. [speaker001:] Perfect, thank you. Your username is aphoenix1. [speaker002:] Ok [speaker001:] Is there anything more I may help you with today? [speaker002:] That was it for today. Thank you. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] I need to know my subscription status [speaker001:] Sure thing, was there anything specific about your subscription you would like to know? [speaker002:] when is the annual fee due? [speaker001:] Alright let's find that information for you, could you give me your Full name and account ID please? [speaker002:] Name: Alessandro Phoenix Account ID: DK66KN0J8E [speaker001:] Thank you Alessandro. I was able to pull up your account. Could you also tell me your Order ID? [speaker002:] Order ID: 5903911249 [speaker001:] Great. I was able verify your identity. lets check on the subscription. It actually looks like the bill was due yesterday The account balance is $49 [speaker002:] okay then [speaker001:] You can go to think link to check on it in the future and manage the bill. [speaker002:] thanks a lot [speaker001:] Not a problem. Was there anything else I could help you with? [speaker002:] no [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] HI! I received an email notification with a wrong address and wanted to confirm the shipping address [speaker001:] Okay I can look into that for you. Can I get your name please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. Can I get your Account ID and Order ID as well? [speaker002:] Account ID: Z1SSZS7BOL Order ID: 4666803409 [speaker001:] Okay Crystal give me just a second to look into this. [speaker002:] sure [speaker001:] Alright can I get one last piece of information from you here, if you could provide me with your username please? [speaker002:] Username: cminh605 [speaker001:] Oops, I'm sorry. And your email address. [speaker002:] Email Address: cminh605@email.com [speaker001:] Alright so you got an email that indicated the shipping address was incorrect? [speaker002:] Thats correct [speaker001:] Okay it does look like the shipping address is incorrect. Can you provide me the correct address? [speaker002:] 4179 1st Ave Brighton, NY 99127 [speaker001:] Okay I have updated the order to the correct address. Is there anything else I can help you with today? [speaker002:] Thats all [speaker001:] Thank you and have a great day! [speaker001:] Hi. My name is Anne. What did you need help with? [speaker002:] Hi, I want to check the cost of shipping. I seems to be too high. [speaker001:] Let me check into that for you. Can I get your name and your membership level? [speaker002:] Crystal Minh Silver [speaker001:] Thank you Crystal. One moment please. [speaker002:] Ok [speaker001:] Have you already placed an order? [speaker002:] yes I want to cancel it [speaker001:] Let me get your user name, e-mail and the order id. [speaker002:] Username: crystalminh142 Email Address: crystalminh142@email.com Order ID: 5298852761 [speaker001:] And what is the status of the order? [speaker002:] Delivered.... so I guess not [speaker001:] Unfortunately I can only give you a partial refund if the item is already delivered. [speaker002:] Ok, that would be fine [speaker001:] Great I shall put in a refund of $8 for you. [speaker002:] Thanks! [speaker001:] You are welcome. Can I help you with anything else? [speaker002:] no [speaker001:] Then have a good day. [speaker001:] Hello, how can i help you today [speaker002:] Hello, I am trying to access my account and cannot because I forgot my username [speaker001:] Lets get that for you, could i get your full name or account ID please [speaker002:] Rodriguez Domingo [speaker001:] I will also need your zip code and phone number [speaker002:] 8846, 132-315 [speaker001:] your username is rdomingo1 Is there anything else i can help you with [speaker002:] Thank you very much, that is all [speaker001:] Have a nice day [speaker001:] hello? [speaker002:] hi! how can I help you? [speaker001:] I need to return the boots I ordered. They are not the color i thought they would be [speaker002:] sure I can help you with that. Are you looking to replace them or just return them for a refund? [speaker001:] Lets exchange them for the black ones [speaker002:] Can I have your name please? [speaker001:] David Williams [speaker002:] and your user name please? [speaker001:] davidwilliams390 [speaker002:] can I get your order ID and account ID as well please? [speaker001:] Hello! How can I help you today? [speaker002:] HI, I am interested in purchasing a Calvin Klein Jacket and wonder if you have any smalls available in store [speaker001:] Let me take a look. We generally carry several sizes. However, the stock depends on the day. If they are listed as empty on the site, unfortunately they are out of stock. However, we restock at the end of each month, so if you're not seeing it in stock, please check back at the end of the month. Can I answer any other questions for you or help with anything else today? [speaker002:] Okay. That is helpful information That was the only item I was looking for. [speaker001:] Okay, have a great day! [speaker001:] Thanks for choosing AcmeBrands! What can I do for you? [speaker002:] There was a subscription added to my account unknowingly. I don't want it. [speaker001:] I'm sorry to hear! I'll look into that for you. What is your full name, please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. And where did you hear about this issue? [speaker002:] I read it in an email [speaker001:] Okay. One moment, please. I've just checked the system, and it says that this subscription has not been added. Unfortunately, there are scammers out there who sometimes try to pretend to be us when sending out emails. [speaker002:] oh [speaker001:] However, if you check who actually sent the email, you'll see that it was not us. So be assured that nothing has been added to your account. I'm sorry for the inconvenience, though! [speaker002:] it says AcmesCorp [speaker001:] Can I help you with anything else today? [speaker002:] is that you? [speaker001:] It is, but the address will be an address that is not affiliated with our domain name. It's just someone trying to impersonate us. [speaker002:] oh, thanks for the help, that's all. [speaker001:] You're welcome, have a great day, and stay safe! [speaker001:] Hello, how can I help you today? [speaker002:] I would like to know more about a product. [speaker001:] Happy to help, may I have your name please? [speaker002:] Chloe Zhang [speaker001:] thanks Chloe. What exactly do you need to know? [speaker002:] I would like to know if there are any small, medium, or large in stock Product: jacket Brand: Calvin Klein Amount: $69 [speaker001:] okay, just a second. Our jackets come in several sizes. Can you find our size in our website? your size, sorry. [speaker002:] i have found the small and large but the medium i can not so do you see any medium in stock? [speaker001:] if the size is listed as empty on the website, then we are currently out of stock for that size. [speaker002:] alright [speaker001:] Jackets are refilled every month at the end of the month, depending on the current season and fashion trends. You can check back around that time for your jacket of interest. [speaker002:] OKay thank you for that piece of information [speaker001:] Great, is there anything else that I can help you with? [speaker002:] That is everything, thank you again [speaker001:] Have a nice day! [speaker001:] Hello?... [speaker002:] Hi, How can I help you? Apologies for the delay! [speaker001:] Hi, I'm thinking of buying stuff but I'd like to know the return policy [speaker002:] No problem, one moment please. [speaker001:] ok [speaker002:] For returns, it depends on your membership level and are as follows: Gold, unlimited, Silver, past 6 months, and bronze 90 days. All other members are allowed returns for purchases made in the last 30 days.t I hope that answers your question, is there anything else I can assist you with today? [speaker001:] Yes that answers my question Thank you, nothing else Have a good day [speaker002:] No problem! You too. [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] I saved an item in my cart yesterday and planned to purchase it today now suddenly it is 20 dollars more [speaker001:] Oh, I'm sorry to hear that. Let's see what I can do to help with the issue. Could I please have your full name to pull up your account please? [speaker002:] Chloe Zhang The item was a jacket by tommy hilfiger [speaker001:] Thank's for letting me know which item it was. Can I also have your account ID and order ID to check on the cart status? [speaker002:] FHYCJTZ7LL 2512929862 [speaker001:] Alright thank you. one moment please. I feel I should inform you that pricing for out store is actually done by an algorithm and not manually so prices can vary by a decent degree occasionally. our* [speaker002:] alright [speaker001:] Was there anything specific you would like me to do? [speaker002:] prices adjusting makes sense to me, 20 dollars just seemed a huge jump for a single day if it were only a few dollars id have just went ahead and bought it anyway [speaker001:] Sure thing. I'll go ahead and set up a promo code for you for the $20 difference. [speaker002:] I appreciate the help [speaker001:] Alright, when you go to check out the promo code to use is: MHX6C Was there anything else I can help you with today? [speaker002:] that was all thank you [speaker001:] No problem Chloe. Thank you for shopping with us. Have a great day! [speaker001:] Hello How can I help you? [speaker002:] Yes i just received a notification email and i would like to check the status of my shipped item [speaker001:] I will be glad to help you with that. Could I have your full name or account id? [speaker002:] Chloe Zhang [speaker001:] Let me pull up your order [speaker002:] ok [speaker001:] Could I have your account id and order id [speaker002:] MY order number is 1490867192 [speaker001:] Thank you Ok what would you like to know about your order? [speaker002:] The email is saying i ordered something i haven't order anything. I'm just trying to figure out whats going on [speaker001:] Ok There is an order, would you like me to cancel the order? [speaker002:] yes please [speaker001:] Ok Did the email say the shipping status? If it had already been shipped? [speaker002:] it says it has already been delivered but i didn't place and order nor received anything [speaker001:] Sometimes it will say delivered even though it has not been delivered yet. You are going to have to wait a few days, then when the package has arrived contact us to start the return proccess. [speaker002:] okay thank you [speaker001:] Could you tell me your membership level? [speaker002:] Guest [speaker001:] Ok, thank you Is there anything else I can help you with? [speaker002:] no [speaker001:] Have a good day. [speaker001:] Hello I am Joseph Banter [speaker002:] Hello, how can I help you? [speaker001:] I think my payment method is wrong for my order. It says credit card but I used my paypal account! What happened [speaker002:] Why do you think the payment is incorrect? I will check it for you. Can I have your account ID and order ID? [speaker001:] Account ID: BL8CTPHRI7 Order ID: 3203069213 I got an email saying that I used a credit card. [speaker002:] Can you tell me the shipping status? [speaker001:] Shipping Status: Order Received [speaker002:] Okay I can change this back for you. The credit card will be charged, not PayPal Is there anything else I can do for you? [speaker001:] ah ok well thanks for checking. that is it [speaker002:] Okay, have a good day. [speaker001:] welcome, how can I help you? [speaker002:] Hi. I lately bought a promotional package and was supposed to get credits worth $40 but I heard from my wife that those credits have not been added to our account I was hoping you could check that for me please [speaker001:] I would be happy to First, I need your name [speaker002:] David Williams [speaker001:] Hmm. Well, the good news is that our system agrees that the credit should be in your account. Let's try to make it show up for you. Please log out & then log in again, if you don't mind [speaker002:] Oh okay Let me try Well yes it worked Thank you [speaker001:] Fantastic. So sorry for the confusion Is there anything else today? [speaker002:] I appreciate your help thank you [speaker001:] I appreciate you explaining the issue so clearly! Have a great day! [speaker001:] Hello, Thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi, I'm trying to use a promo code but it keeps giving me an invalid error. [speaker001:] Alright let me look into that promo code for you. Could I have your full name to pull up your account? [speaker002:] Chloe Zhang [speaker001:] Thank you Chloe. So most of our promo codes are only good for 7 days but some can be shorter or longer. Let me look into yours just to be sure though one moment. [speaker002:] Okay, I got mine 5 days ago. That means it should still be valid right? [speaker001:] It looks like it is one of our shorter promotions unfortunately but lets see if I can still help. What is your membership level? [speaker002:] I am a Gold member. [speaker001:] great news then Chloe. As a valued member I'll be able to reissue the code for you. Let me go ahead and set that up. [speaker002:] Okay great [speaker001:] Alright your new code is EMH3U Was there anything else I can help you with? [speaker002:] No, that was all. Thank you for the quick help! [speaker001:] No problem. Thank you and have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi. I returned an order but I have not seen the credit yet. [speaker001:] What is your account ID? [speaker002:] I don't know [speaker001:] What is your full name? [speaker002:] Chloe Zhang [speaker001:] What were the credits for? [speaker002:] Calvin Klein jeans [speaker001:] Please try to log out and log back in again. [speaker002:] Um to get my credit I log out and back in? [speaker001:] This is a customer interface error. The credit is on your account. You need to log in and out. Sorry, log out and then back in. [speaker002:] Well, no, I should see the credit on my credit card. That has nothing to do with logging in and out of my account. [speaker001:] One moment please. The credit has been applied. You need to contact your credit card company. I apologize for any inconvenience. [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] I am expecting a $84 refund and just wanted to check on the status of that refund [speaker001:] I would happy to look into this for you. May I have your full name or Account ID please? [speaker002:] David Williams [speaker001:] Thank you David, may I please have your username, email address, and Order ID? [speaker002:] Username: davidw06 Email Address: davidw06@email.com Order ID: 8957811624 [speaker001:] Your refund is in progress, looks like it was done online. You should receive in next 2 to 3 business days. [speaker002:] Ok. Thank you [speaker001:] Is there anything else I may help you with today? [speaker002:] Nope that is all [speaker001:] Thank you for contacting AcmeCorp, you have a great day. [speaker001:] hi how can i help you [speaker002:] I am a subscriber but got an email saying I was removed. Can I get reinstated? David Williams, Silver Level [speaker001:] sure [speaker002:] OK [speaker001:] Can i have your account id and your order id? [speaker002:] don't have that, sorry, order statement address is 0176 Circle Drive San Lima, TX 93340 [speaker001:] Sorry you don't hvae an active subscription. That link is where you cna check it [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] would like to check on the shipping status because I never received my package. is it possible to resend my order? I have been waiting for 5 days [speaker001:] I can look into this for you can you provide your full name or account ID? [speaker002:] Crystal Minh. account id is EXJ8VNUPHO [speaker001:] Thank you Crystal I also need your username, email address, and order ID. [speaker002:] user name cminh284. cminh284@email.com order id is 3804539377 [speaker001:] You mentioned earlier that you had been waiting on your order for 5 days. [speaker002:] yes [speaker001:] Sometimes order get mistakenly marked as delivered, but can still take a few more days until they show up. [speaker002:] can my order be resent to me? [speaker001:] Our policy is to not resend orders until they have been delayed for more than 7 days. [speaker002:] ok [speaker001:] If your order hasn't arrived by then, please check back with us and we will work to get your order resent. [speaker002:] ok thank you. [speaker001:] Is there anything else I can help you with today? [speaker002:] that is all [speaker001:] Thank you, have a great day! [speaker001:] Hello, how can I assist you today? [speaker002:] Yes i'm trying to found out why my credit card keeps getting rejected [speaker001:] Can you try and re-enter your credit card information. [speaker002:] yes i moment please i did it, an it's still saying the same thing [speaker001:] Try to log out of our site and log back in. [speaker002:] ok still nothing [speaker001:] Are you sure it is a valid card? What is the expiration date? [speaker002:] 0223 and i just tried to log out and in again an it seem to be working this time [speaker001:] So you are able to make the purchase? If not, I may be able to try on my end. [speaker002:] okay lets try it on your end to make sure it goes though [speaker001:] I will need your credit card number and the item you are trying to purchase. [speaker002:] 1345 3747 7897 0223 and guess boots [speaker001:] The purchase was successful and your order is now completed. I apologize for any inconveniences. [speaker002:] oh yay! thank you so much for your help [speaker001:] Any other questions you have today? [speaker002:] That will be all [speaker001:] Have a wonderful day. [speaker001:] ehllo how can i help you [speaker002:] I have some question about the subscription process. [speaker001:] What is your question? [speaker002:] I want to know all the subscription level and the benefit of it. [speaker001:] In every membership levels they are invited to attend our annual holiday. With bronze you can save on shipping and free promo codes with silver agents can make purchases on their behalf and cancel orders at any time with gold you get unlimited refunds and will get the benefit on doubt in transactions. Do you need any more help? [speaker002:] That sounds awesome! Nothing else. [speaker001:] Okay, have a great day! [speaker001:] Hi there my name is Rodriguez Domingo [speaker002:] Hello, thank you for contacting AcmeBrand. How may I help you Rodriguez? [speaker001:] I have an exiting order but forgot a lovely Guess shirt that I wanted to add Any chance I could add it? [speaker002:] I'll see what I can do to help with adding an item to your order. one moment while I pull up your account. Could you also provide me with your Account ID and order ID so I can look up the order? [speaker001:] Account ID: 2YLYL97UPN Order ID: 2689350904 [speaker002:] Great I was able to pull it up. Could you tell me the shipping status? [speaker001:] Shipping Status: In Transit [speaker002:] Since the order is already in transit I cant add an item But could you tell me your membership level? [speaker001:] Ah ok! Member Level: Guest [speaker002:] Unfortunately in this situation I wont be able to help with getting the item to you with your shipment. I apologize for the incovenience. Was there anything else I could help you with today? [speaker001:] Ok I see. That is ok! That is all [speaker002:] Thank you for shopping with us. Have a great day! [speaker001:] HI! How can I help you today? [speaker002:] Everytime I search for an item it is showing 0 results. Like nothing is pulling up. [speaker001:] Hmm, that doesn't sound good. Let's see if we can fix that for you. [speaker002:] Please [speaker001:] Can I get your full name? [speaker002:] Chloe Zhang [speaker001:] Okay Chloe, can you try to clear out your cookies for me and see if that helps at all? [speaker002:] That did not seem to work: [ [speaker001:] No problem. This time try logging out and then back in again. [speaker002:] Grrr Still not working [speaker001:] What was your original search item? [speaker002:] Michael Kors boots [speaker001:] Try searching for Prada Handbag instead. Did that work? [speaker002:] Nope [speaker001:] Would you like me to try to make the purchase for you? [speaker002:] Yes please [speaker001:] I'll just need your credit card number. [speaker002:] 6523 5475 3328 0241 [speaker001:] and an expiration date. [speaker002:] 0322 [speaker001:] Great. I'll put in your order for Michael Kors Boots. [speaker002:] Thank you! [speaker001:] You should be good to go. Is there anything else, Chloe? [speaker002:] No that is all. Thank you [speaker001:] Have a great day! [speaker001:] Hello! How may i help you today? [speaker002:] The name on my account is not spelled correctly. I would like to get that corrected. [speaker001:] sure! let me help [speaker002:] That would be great. [speaker001:] What is your name and account id? [speaker002:] My name is Joyce Wu, and I don't have an account ID. [speaker001:] Before i update your name i need to verify your identity, can you please provide 3 of the follwoing zip code, phone number, PIN number, user name, password, emil address, order id [speaker002:] My zip code is 75985. My phone number is 982-8306.My PIN is 223. My username is JWu2. My password is Sunnygirl30. My email address is jwu@gmail.com. I don't have an order ID at this time. [speaker001:] What is the new name that you wold like to use? [speaker002:] The new name is Joy Wu. [speaker001:] Everything has been updated do you need anything else? [speaker001:] Hi! How can I help you? [speaker002:] Hi, I'm so sorry. So I signed up for a premium sub but it looks like I might need a few extra days to get paid. Is there anything that can be done to help? [speaker001:] Yes! We may be able to qualify you for an extension. May I have your full name, account ID and order ID? [speaker002:] See we've had a major hurricane and it's meant we had to evacute so no one's working at the moment and pay has been stopped. Oh thank you! Sure Crystal Minh JOC7O70QFU Ah here it is, 8728667508 is the order ID [speaker001:] Thank you! One second, while I enter this may I have your membership level? [speaker002:] I believe it's Gold [speaker001:] Your level has made you automatically receive an extension. [speaker002:] Oh thank god! I was so worried, we're still looking for a hotel so I'm not sure what else I could have done, thankyouthankyou [speaker001:] Of course! We understand, is there anything else we can help you with today? [speaker002:] I do believe that's all! Thank you so very much [speaker001:] Have a great day! I hope it gets better. [speaker001:] hello, how can i help you [speaker002:] I would like to return a pair of jeans because, sadly, they arrived with a stain on them.. [speaker001:] id be happy to help you with this issue can i get a name please. [speaker002:] Joyce Wu [speaker001:] Now can i get your username, email and order id. [speaker002:] the username is jwu53883, the email is jwu53883@email.com and the order is 3576314268 [speaker001:] Thank you, everything looks good. Now can i get your membership level? [speaker002:] it is guest [speaker001:] When did you make the purchase. [speaker002:] it was on 2020-02-13 [speaker001:] Great you will be able to make a return. Can i get your address for the shipping label. [speaker002:] it is 7075 2nd avenue, Lafayette, mi 42202 [speaker001:] Now how would you like it to be processed? by mail, store or drop off center? [speaker002:] i'd like by mail if you could [speaker001:] Of course! It has been processed and you should be able to ship back now. do you need anymore help? [speaker002:] no thanks.....that will be all...have a good day! [speaker001:] Have a great day [speaker001:] Hello, how can I assist you today? [speaker002:] Hi. I can't get into my account because I don't know my password [speaker001:] I can help you with that. All you need is your password so you can access your account, correct? To begin I have to pull up your account. Can I get your full name or your account ID? [speaker002:] David Williams. Do you want my pin number instead? [speaker001:] I'll pull up your account first. Do you know your username? [speaker002:] I do not [speaker001:] Let me look up your username. Can I get your zip code and phone number? [speaker002:] 67164, phone number is 855-9675 [speaker001:] Thank you. I just had to verify your identity. Your username is dwilliams1. You will need this anytime you log on to your account. I am not able to get your password but I can generate a new one for you. All I need is your pin number. [speaker002:] Ok. 817298 [speaker001:] Great. Your new password is bpn81kjnzfw You should be able to log on now. Is there anything else I can help you with? [speaker002:] No, that's it. Thanks [speaker001:] Have a great day. And don't hesitate to contact us if you need anything else. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] The promo code I am trying to use is being declared as invalid. [speaker001:] OK. Let me see what I can do. One moment. May I have your full name or account ID? [speaker002:] Name: Albert Sanders [speaker001:] Thanks Albert, I have pulled up your account. How long ago was the code issued? [speaker002:] 9 days ago [speaker001:] OK. Seems like it was an error on our part. One moment while I fix it. Please use 89SOP promo code. [speaker002:] Okay [speaker001:] Anything else I can help with? [speaker001:] hi my order is messed up and i need help I ordered one Michael Kors shirt but the order says that I am going to get two shirts. I don't want two shirts, and I don't want to be charged for two shirts can you fix this? I got an email saying that I ordered two shirts [speaker002:] What can I help you with? I can help with that. Can I get your full name, account ID, and Order ID please? [speaker001:] Sanya Afzal account is MALFFMBTR8 order is 2283177959 [speaker002:] Hello, I checked our systems and it looks like you were only charged for one item. The email was sent in orror. [speaker001:] Oh good So I will only receive one shirt? [speaker002:] Yep! You will only receive one shirt and will be charged for one item. [speaker001:] great thanks for your help [speaker002:] Is there anything else I can help you with? [speaker001:] no that was it [speaker002:] Have a great day [speaker001:] I am thinking of placing an order and I would like to know when your annual sale ends. [speaker002:] I will be happy to take a look for you. This year the annual sale ran from January 23rd through January 31st. If you would like to make sure you don't miss it next year, please be sure to subscribe to our newsletter to keep updated. Is there anything else I can help you with? [speaker001:] that is all i needed. [speaker002:] Thank you, have a great day! [speaker001:] Hi! What can I do for you? [speaker002:] I just signed up for the premium subscription up to silver level but you charged me the subscription fee twice! [speaker001:] Sure, I'd be happy to help with that, I'm so sorry that happened! [speaker002:] great I was worried [speaker001:] May I have your name please? [speaker002:] I'm Chloe Zhang [speaker001:] Thanks, and your account ID and order ID? [speaker002:] 0URUJBHBZU 4624829897 [speaker001:] what was the amount you were over billed for? [speaker002:] charged 99$ twice back to back so one of those back would be nice! [speaker001:] OK, that is not a problem, I will go ahead and refund that. Is there anything else I can help with today? [speaker002:] ok great that's all I was worried about for now thanks for fixing that for me [speaker001:] sorry for the error I'm glad you caught that! have a great day! [speaker001:] Welcome to customer service unit How may I help you? [speaker002:] I would like to get some information on you guys premium membership. because i'm think about buying some things and wanted to know the benfits [speaker001:] Good. Give me your full name or account id [speaker002:] Joseph Banter Account ID: 123RF56 [speaker001:] I am looking into this now [speaker002:] ok [speaker001:] Membership into our premium is earned through repeated purchases over a period of time. Bronze is given to customers who have completed $500 purchases in the last one year Silver is $1000 and Gold is $2000 [speaker002:] what are some of the other benefits of these once you become a member? [speaker001:] Bronze members save on shipping fees and promo codes. Silver get all these and can have agents make and cancel purchases for them [speaker002:] oh okay thank you [speaker001:] Gold get unlimited refunds and will always be given benefit of doubt [speaker002:] ok thank you for answering my questions [speaker001:] Do you need any other information? [speaker002:] no that will be all [speaker001:] Enjoy your day [speaker001:] Hello. How can I be of service to you today? [speaker002:] Hi so sorry. My son tried to set me up an account yesterday with you guys and he accidentally spelled my name wrong and we can't find a settings button Would you be able to help us with that? [speaker001:] Let me look into this a little bit and see what I can do to help [speaker002:] Awesome! Take all the time you need [speaker001:] So the name was spelled incorrectly upon account creation and you wish to change the name? [speaker002:] That would be correct, yes! [speaker001:] All right. Can I get the Full Name [currently] and Account ID? [speaker002:] Sure thing! My actual name is David Williams, he accidentally spelt it Dadvid, probably a habit. And my username is dwilliams488 [speaker001:] Okay so the correct full name is David Williams? [speaker002:] Yep! [speaker001:] Great. I will need you to verify some information. Can you provide me with the zip code, telephone number, pin number, username, and email address? [speaker002:] Phew that's a list if I've ever seen one, let me get that info for you [speaker001:] I appreciate it. Take your time [speaker002:] Zip is 70936 Email is dwilliams488@email.com And my phone number is 736-2629 [speaker001:] That's all I need:] [speaker002:] Oh and my pin is.....227568 Oh yay! I'll just save that info for later then:D [speaker001:] Final confirmation I will be updating the account name to David Williams is this correct? [speaker002:] That is completely correct! So says my birth certifcate:D [speaker001:] Your account has been updated. [speaker002:] That's the last time I let the little buddy make me an account Awesome thank you! [speaker001:] Is there anything else I can help you with? [speaker002:] I think that's all bud [speaker001:] Thanks have a great day! [speaker001:] How can I help you? [speaker002:] Hello, I was checking the website and it's really slow right now. [speaker001:] Oh no, sorry it's running slow. I can walk you through some steps to help. First I am going to notify our website team. Can I ask you to log out and back into your account? [speaker002:] Okay I believe that did not change anything [speaker001:] Sorry, hang tight and we will get it going. [speaker002:] Okay [speaker001:] Have you tried to visit another website to see if it's a connection issue? [speaker002:] Hmmm The other websites seem to load quikcly [speaker001:] Can you please close all other tabs and any other programs? [speaker002:] OKay [speaker001:] DId that work? [speaker002:] Ahh, so maybe I had too many tabs open Seems to load faster now that I closed them all out [speaker001:] Okay, do you need any additional help? [speaker002:] That is all today Thank you for assisting me [speaker001:] You're welcome! [speaker001:] Hello, how can i help you. [speaker002:] hi I was wondering about premium subscription and my status [speaker001:] What about it are you wondering about? Are you trying to figure out when it is due? [speaker002:] I want to know what you have me as. do I currently have premium and yes I would like to also see when it is due [speaker001:] You want to know is it active still? [speaker002:] yes [speaker001:] Can I get your name please. [speaker002:] Joyce Wu [speaker001:] Okay, I found your account Joyce. Now can i get your account id and your order id [speaker002:] JPMQYPFEQR 8407347759 [speaker001:] Okay, everything looks good now I will find out if its still active for you. [speaker002:] ok thank you [speaker001:] It is active. And your due date is in 3 days. I will sned you a link so you can sign into your account and see everything yourself. [speaker002:] great thank you Can I pay you now [speaker001:] A link has been sent. Do you know your username. And sure. [speaker002:] yes its wujoyce [speaker001:] How much of your payment do you want to make. the standard subscription cost is 99 a year. [speaker002:] 99 full amount [speaker001:] Do you want me to use the credit card on your account. [speaker002:] 6011123412341234 ep 0924 yes please [speaker001:] Okay I have renewed your subscripion. Do you need anymore help? [speaker002:] no ty [speaker001:] have a great day [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi, I'm really interested in these CK boots, but I just have a quick question [speaker001:] Absolutely! What may I help with? [speaker002:] They look great, but are they waterproof? [speaker001:] Good news! Most of our boots are waterproof. Once you complete your purchase, look for the guarantee attached to your order confirmation for complete details about the particular style in your order. [speaker002:] Excellent. I guess I'll just finish the order by myself, then. Thanks for the help! [speaker001:] Is there anything more I may help you with today? [speaker002:] No that's all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Hi. My name is Alessandro Phoenix. I would like to know if these Guess jeans for $69 are dark blue or black in color? [speaker001:] OK. let me check, Alessandro. The jeans come in many colors. We have deep sea, indigo, equinox, indie blue, sky blue Also, the darker colors are: dirt brown,quartz stone, and jet black [speaker002:] Ok. So I can just choose the color when placing the order? Thank you. [speaker001:] Yes. You can select as long as it is in stock. Anything else I can help with? [speaker001:] hello [speaker002:] Hi Can i check my shipping status? I never got my package [speaker001:] sorry about this? [speaker002:] It's been 9 days [speaker001:] 9 days...that's long Give me your fullname or account id [speaker002:] Crystal Minh [speaker001:] I need to validate your purchase Give me your username, email and order id [speaker002:] Username: crystalm855 crystalm855@email.com Order ID: 0539560206 [speaker001:] Validated!! I can see the problem from here The order is lost. But I will help you place a new order [speaker002:] oh [speaker001:] Give me your full address [speaker002:] 0451 2nd Ave La Fayette, WA 87908 [speaker001:] One final thing What is the product and brand? [speaker002:] Product: Jacket Brand: Guess [speaker001:] I have placed a new order for you you will receive the package within the next 7 days [speaker002:] ok great [speaker001:] Would this be all for today? [speaker001:] hello, how may i help you today? [speaker002:] Hi, I'm interested in the Guess Jacket on your site It looks great, but I want to know about laundry. Is a product like this dry-clean only? [speaker001:] i see, so you wish to know about the cleaning procedure for the guess jacket i can assist with that today may i have your name please? [speaker002:] Albert Sanders [speaker001:] ok Albert i have an answer here for you the jacket can be washed and dried in a typlical laundry set up, our fabric will not wear and tear however we recommend low heat while drying to avoid item shrinage [speaker002:] Ah, that sounds great [speaker001:] aside from that is there anything else i can help you with? [speaker002:] No, that was everything. Thanks so much [speaker001:] have a nice day [speaker001:] Hi! How can I help you today? [speaker002:] Hi I'm having a problem with my order I tried to enter my credit card info but your system won't take it [speaker001:] Ok, let me help you fix this. Can you try it one more time for me [speaker002:] ok hold on no didn't work [speaker001:] Can you log out of your account and back tin and try again [speaker002:] ok hold on hey that worked! [speaker001:] Great! Is there anything else I can help with today? [speaker002:] that's it thanks! [speaker001:] Great! Enjoy the rest of your day [speaker001:] Hello, how can I help you today? [speaker002:] I am having a difficult time using the website. Nothing is loading properly and it is so slow [speaker001:] Okay, I can help you with that Have you tried other websites to see if it's just us or not? Hello? Are you still there? [speaker002:] yes sorry the chat is running slow too it is just this website [speaker001:] Okay, I'm going to notify the internal website team of this for you. And have you tried logging in and out again to see if that fixes it? [speaker002:] not yet. should I try that now? [speaker001:] Yes please! [speaker002:] ok I will try and let you know I don't think it work. I tried to log in again and it was really slow. [speaker001:] Can you try closing all your other tabs and programs and trying again? [speaker002:] no i will try that no it didn't work. Is there anything else I can try? [speaker001:] At this point all I can do is make the purchase for you. Can you provide me your credit card number? [speaker002:] ok sure. my cc number is 7364 485963 45099 american express [speaker001:] and expiration date? [speaker002:] 1021 for the calvin klein boots, right? [speaker001:] And what are you trying to purchase? Okay beat me to it!\ [speaker002:] haha [speaker001:] Okay, everything is done on my end. [speaker002:] ok great! thank you so much I'm so happy I could get these boots [speaker001:] You'll likely get a confirmation email and hopefully the site will work better later Is there anything else I can do for you? [speaker002:] no that is everything thanks:] [speaker001:] Well then have a nice day! [speaker001:] Hello Joyce Wu here [speaker002:] hello, how may i help you [speaker001:] I want to issue a complain because of a charge on my billing statement this statement has not been reserved even though I have complete my return already this is really frustrating [speaker002:] if i understand correctly, you wish to check on the status of a refund for an item, which you have already returned to us? [speaker001:] yes that is correct [speaker002:] i can help with that today [speaker001:] thanks [speaker002:] let me pull up your account real quick [speaker001:] ok [speaker002:] alright i just need the following: username, email address, and order id, to pull up the refund claim [speaker001:] ok no problem Email Address: joycew02@email.com Username: joycew02 Order ID: 9978748057 Address: 9910 Brushwick Dr San Lima, NY 17496 [speaker002:] thank you and how many days have you been waiting for the refund? [speaker001:] about a day or two [speaker002:] ok, and do you know your membership level? [speaker001:] its bronze [speaker002:] i see usually it can take up to 7 days for refunds to be fully processed [speaker001:] Oh i see so I just have to wai t wait [speaker002:] since it has only been 2, i cannot do anything at this time. however, if 7 days pass and you still have not recieved the refund, please contact us so we can rectify the issue [speaker001:] ok I will contact you if theres no change in 7 days [speaker002:] aside from that, is there any other way i can help you today? [speaker001:] no that would be all [speaker002:] thank you and have a good one! [speaker001:] Hi! How can I help you today? [speaker002:] Hi, my name's Alessandro Phoenix. I ordered a jacket, but I need to return it I'm afraid it's the wrong size [speaker001:] I see, how come? Ah. Can I please have your username, email address, and order ID? [speaker002:] sure alessandrophoenix555 alessandrophoenix555@email.com 5199420931 [speaker001:] When was the purchase made? Nevermind, I just need your membership level. [speaker002:] December 28th Silver level [speaker001:] Great, you are eligible for a return. What is your address? [speaker002:] 4694 Circle Drive La Fayette, WA 97297 [speaker001:] How do you want to process the return? By mail, in store, or at a drop off center?* [speaker002:] Returning by mail would be best [speaker001:] You're all set! Is there anything else I can do for you today? [speaker002:] Excellent, thanks for your help That was everything [speaker001:] Great. You have a good day now! [speaker002:] You too [speaker001:] I appreciate it. [speaker001:] Hi! How can I help you? [speaker002:] Every time I try to order something it says it's out of stock. [speaker001:] I'm sorry to hear you're having issues. I can help you with this though. Let's start with your full name so we can get your account pulled up. [speaker002:] My name is Alessandro Phoenix [speaker001:] I will write up a report to our purchasing department to make them aware of the issue. [speaker002:] Thank you very much. [speaker001:] You're welcome! Is there anything else I can help you with today, Alessandro? [speaker002:] No, that's all. [speaker001:] Okay, have a great day! [speaker001:] Hi, there. How may I help you? [speaker002:] Hello. I signed up for your premium subscription and I want to pay for it today. [speaker001:] Okay, I can assist you with that. May I have your name please? [speaker002:] sure, it's David Williams [speaker001:] Thank you, Mr. Williams. May I have your Account ID and Order ID? [speaker002:] my account id is 6CCNUD0DGY and my order id is 0500481260 [speaker001:] Do you have the amount you need to pay? [speaker002:] i don't know it. [speaker001:] That's okay. I can look it up for you. The amount due is $49. Would you like to use the credit card we have on file? [speaker002:] yes that will work [speaker001:] Can I help you with anything else? [speaker002:] nope that's it, thank you! [speaker001:] Have a great day! [speaker001:] Hello and welcome to AcmeCorp. How can I help you today? [speaker002:] I am wondering what the status of my subscription is. I don't want to lose it! [speaker001:] Sure I'll be happy to help you with that. Are you wondering if you're payment went through, do you want to know the amount due, or do you want to know the date that it is due? [speaker002:] I need to know how much is due. [speaker001:] Okay great, first can I get your full name? [speaker002:] David Williams [speaker001:] Can I also get your account ID and order ID please? [speaker002:] My account ID is LZLJQECVIE and my order ID is 1378423020 [speaker001:] Great you're all verified. [speaker002:] Okay [speaker001:] Right now, you are not currently on a subscription. And the amount due it $55. You have to pay it by tomorrow. [speaker002:] Oh! Can I take care of that right now? [speaker001:] Yes. Did you just need to check the status, or did you need to pay the bill? [speaker002:] Pay the bill since it's due tomorrow. I don't want to miss out on my gold membership benefits! [speaker001:] Okay, I got you. First though, I sent you a link so you can look up the information in the future. And to confirm, you have your username, correct? [speaker002:] Okay, thanks. I'm glad I checked the status before it was too late. I do not know my username. [speaker001:] Your username is dwilliams1 [speaker002:] I better write that down [speaker001:] And I have taken care of the renewal for your membership. You will be charged $55 tomorrow so you can keep that wonderful Gold status that we have. [speaker002:] Thank you! [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that's everything. [speaker001:] You're welcome. Have a wonderful day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi. I just have a quick question for you. [speaker001:] What is your question? [speaker002:] What are all the membership levels and how do they differ? Maybe it's not that quick lol [speaker001:] No problem, I am happy to explain the membership levels to you. [speaker002:] Thanks, I'm thinking of shopping for some new clothes. my new quarantine wardrobe lol [speaker001:] Sounds like a great idea! The membership levels we have include Bronze, Silver, and Gold. These are a part of our rewards program for our valued customers. [speaker002:] I'm a gold right now. What is the difference between gold and silver? [speaker001:] With you being a gold member, you get unlimited refunds and when there is an issue with transactions, you will always be given the benefit of doubt. Silver members have the benefit of agents being able to make purchases for them and are able to cancel an order at any time. Both of these levels come with savings on shipping fees and promo codes. Any other questions or is any of that unclear? Are you still there? This chat will terminate in three minutes. Goodbye [speaker001:] Hi! How can I help you? [speaker002:] Hi...I just ordered 2 items but I was wondering if one could be removed My husband changed his mind about a coat [speaker001:] sure, can I have your name please? [speaker002:] Chloe Zhang [speaker001:] ok, thanks. Have you received this item yet? [speaker002:] yes I did [speaker001:] ok, can I have your account ID and order ID please? [speaker002:] sure.....my account is is TBVEK2WYYN and the order id is 6834208716 [speaker001:] thanks, and your username and email address? [speaker002:] I am old school, I don't have an email address and I was never given my username or I don't remember it [speaker001:] ok, no problem how would you like to receive your refund? [speaker002:] can you do a refund on my credit card? [speaker001:] how much was the purchase amount? [speaker002:] the coat was 99$ [speaker001:] and yes, I can refund that to your card [speaker002:] thank you Thank you so much! [speaker001:] Great, that refund has issued, how would you like to return that item, ship it back or in store? [speaker002:] I'll go to the store since it is right by my house [speaker001:] Ok great, is there anything else I can help you with? [speaker002:] no thank you...have a good day! [speaker001:] you too! thank you! [speaker001:] Hi! How can I help you today? [speaker002:] I just placed an order and need to have one of the items removed. [speaker001:] Sure, I can help you with that. Can I please have your full name, account ID, and order ID? [speaker002:] Joyce Wu Account ID: W0W39BYOZA Order ID: 8611404927 [speaker001:] What is the shipping status on your order, Joyce? [speaker002:] Order Received [speaker001:] Okay and what is your membership level? [speaker002:] Bronze [speaker001:] Okay, great. I can send you a refund immediately and cancel the item. How much was the item you want to cancel? [speaker002:] $89 It's the Calvin Klein jacket [speaker001:] Okay, the item has been cancelled and your refund has been processed. Can I help you with anything else today? [speaker002:] Nope that is all. Thank you [speaker001:] You're welcome! Have a great day. [speaker001:] Hello, how can i help you? [speaker002:] hey looking ot return an item it is the wrng size wrong* [speaker001:] I will be happy to help with this issue. [speaker002:] tks [speaker001:] Can I get a name please. [speaker002:] Crystal Minh [speaker001:] I found your account, Crystal. I now need to validate purchase I need your username, email and order id. [speaker002:] cminh134 cminh134@email.com 7113942037 [speaker001:] Okay everything looks good. Now what level member are you? [speaker002:] oh i am just a guest it tha tok? [speaker001:] It is, When did you make your purchae. purchase* [speaker002:] 2019-12-04 hello? [speaker001:] Unfortunately, You will be unable to return. Guest members can only make a return within 30 days of purchase. I apologize for any inconvenience it may have caused. [speaker002:] oh I did not know that [speaker001:] Can i help you with anything else? [speaker002:] I would have done it sooner is there any way to make an exception [speaker001:] I am unable to do that. [speaker002:] ok well thank you [speaker001:] Have a great day [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi there, I am just wanting to confim the shipping date of my order. I got an email implying that it has been recieved. Can you let me know the status? [speaker001:] Certainly, I can look that up for you. May I ask your full name, so that I can take a look at your account? and to check on a specific order, I would also need to ask for your Account ID and your Order ID [speaker002:] Account ID: 9F0YDKRA3P Order ID: 3692644008 Albert Sanders [speaker001:] Thanks Mr. Sanders, I can see your order details now. and you mentioned that an email said that your order had been received. According to our systems, that is correct That would mean that the order has been received on our end, but has not left our warehouses just yet. [speaker002:] Okay, and the shipping is confirmed tomorrow afternoon. Correct? [speaker001:] Yes, indeed. Everything in our system appears to match the information that you were given in your email. With your expedited shipping, your order should still arrive tomorrow, as expected If you needed to make any changes, there is still time, however, and I would be happy to assist you. [speaker002:] Perfect. Just making sure its on time as expected. Its a birthday present for my father. Thank you for your help! [speaker001:] You're very welcome. And may I offer an indirect Happy Birthday from all of us here. Have a great day, Mr. Banter [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] I would like to check on my order. I never received it. [speaker001:] I'm sorry you haven't receive your order yet. Could I have your name and account ID please? [speaker002:] Chloe Zhang FTTZ9MZZ39 [speaker001:] Thank you. Can you verify your username, email address and the order ID? [speaker002:] chloezhang588 chloezhang588@email.com 3849153619 [speaker001:] How long have you been waiting for your order? [speaker002:] 9 days [speaker001:] It usually takes at most 7 days to receive an order. I'd be happy to place a new order for you if you provide me with your shipping address and product information. [speaker002:] 6357 Primrose Ave San Lima CA 93080 Guess Boots, Tommy Hilfiger boots, Michael Kors jacket [speaker001:] I've place a new order for your three products and you should received them in the next few days. Is there anything else I can help you with? [speaker002:] No, that's all [speaker001:] Great! I hope you have a good day! [speaker001:] Hello, how can I help you? [speaker002:] I would like to return a shirt I ordered and get a refund [speaker001:] Okay, can I get your full name, email or the order ID? [speaker002:] Rodriguez Domingo [speaker001:] Great, and what's the reason for the product return? [speaker002:] Once I got it I didnt like it [speaker001:] Do you have your order ID or email available? [speaker002:] order id 4758820268 [speaker001:] How would you like me to issue your refund? The options are: Gift card, paper check, account value or direct refund to your credit card [speaker002:] Just return it to my cc please [speaker001:] Can I get your account ID, please? [speaker002:] SJ8KRXFKL5 [speaker001:] And also the dollar amount of the refund? [speaker002:] $64 [speaker001:] Is there anything else I can help you with? [speaker002:] Nope that's all. Thank you [speaker001:] Have a great day! [speaker001:] Hi, how may I help you? [speaker002:] Sup, could you tell me what membership levels you have? [speaker001:] Sure! Bronze, Silver and Gold. All others are guests. [speaker002:] I need to buy a lot of stuff for a non-profit, I'll probably need the Gold or Silver I'll go chat with the team and find out what they think we need. Thanks for the info! [speaker001:] No problem! Anything else today? [speaker002:] That's all, thanks again man! [speaker001:] Have a great day! [speaker001:] Hello, how can i help you [speaker002:] I would like to know more about the boots I am buying. [speaker001:] Okay, I will be happy to help you. What information are you looking for? [speaker002:] Is the color of the boot actually brown or is it black? I can't tell by the store picture. [speaker001:] Well we use a very nice leather when making them. Around 90 percent of the time they are black. Our boots are designed to go through wear. Which may cause them to have a tinge of brown. [speaker002:] Thanks! [speaker001:] do you need anymore help? [speaker002:] Nothing else. [speaker001:] Okay, have a great day. [speaker001:] Hello, how can i help you today [speaker002:] Hello! is your website down right now? It is incredibly slow... I can't proceed to the check out section [speaker001:] Not that i know of but i will put in a not with our internal team. Could you try logging out and logging in and seeing if it is still slow [speaker002:] Ok let me try Hmm. still not working [speaker001:] Okay could you see if other websites are slow for you [speaker002:] They are good [speaker001:] Okay, looks like our site is having issues right now. If you have a purchase in mind i could make it for you if not the site will be up soon [speaker002:] yes please it is a CK jeans size 4 please [speaker001:] Okay sure could i get the credit card you would like to use please [speaker002:] 2345 4567 5789 6766 the exp date is 0320 [speaker001:] Okay, i have made the purchase and will have them shipped to the adress on file, is there anything else i can do for you [speaker002:] Thank you. That's all Have a great one [speaker001:] You too. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I ordered two items and need to remove one of them from my order [speaker001:] I can help you with that. I apologize my system is slow. Let me check on your account. May I have your name or account ID? [speaker002:] Sanya Afzal Account ID: 4CUBVNEEP3 [speaker001:] Thank you may I have your order id? [speaker002:] Order ID: 4329169766 [speaker001:] What is the shipping status? [speaker002:] Out for Delivery [speaker001:] May I have your membership level? [speaker002:] gold [speaker001:] I can offer you a refund immediately then once the items is delivered contact us for return. [speaker002:] ok, that sounds good to me [speaker001:] How much was the item? [speaker002:] 89 [speaker001:] Is there anything else I can do for you today? [speaker002:] thats it thanks [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] search isn't working for me. Everything says 0 items found [speaker001:] I would happy to look into this for you. [speaker002:] It's making me crazy [speaker001:] I am sorry. Lets try a few options. Can you please try clearing out the cookies in your browser? [speaker002:] Okay just a sec nope, still 0 [speaker001:] What was your original search item? [speaker002:] it was shirt [speaker001:] Can you try to search for a different product Prada handbag? [speaker002:] it's 0 for anything I search for [speaker001:] Lets try logging out and back into your account to see if that works. [speaker002:] okay yes! that worked. thanks! [speaker001:] Great, is there anything else I may help you with today? [speaker002:] no I'm good bye! [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] hello, thank you for contacting us today. How may I help you? [speaker002:] Can you please check my account as I am unable to locate a credit of $40 from a promotional package I purchased. Thanks. [speaker001:] Sure thing. I'll happily look into that for you Coiuld you give me your first and last name please? [speaker002:] Sanya Afzal [speaker001:] Great I was able to pull up your account. Thank you Sanya. Let me note the reason the credit was being issued. one moment. Alright, I'm going to check with out system to see what happened. I see the credit on my end so there might be an issue with the interface. Could you try refreshing the page or logging in and out to see if it shows up? [speaker002:] Ok, be back in a flash Well, you have the magic touch or answer, that worked. Thank you! [speaker001:] Haha that's great to hear! Could I help you with anything else today? [speaker002:] No, thanks, again. [speaker001:] Thank you for shopping with us. Have a wonderful day! [speaker001:] Hello, how can I help you today? [speaker002:] I would like to pay my subscription fee. [speaker001:] Glad to help. May I have your full name please? [speaker002:] Rodriguez Domingo [speaker001:] thanks Rodriguez. Give me a second. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] PZ3AEQAUWG is my account id Order ID: 0225686399 [speaker001:] Perfect. How much do you want to pay? [speaker002:] All of it please [speaker001:] So I will make a payment of $99 for you. [speaker002:] Sure [speaker001:] Do you have a credit card number? [speaker002:] I don't have it with me right now. Can you use the one I have on file? [speaker001:] Sure. Your fee has been paid. [speaker002:] Great, thanks! [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] No, that's all I needed. [speaker001:] Have a nice day! [speaker001:] Hello, how can i help you today [speaker002:] Hey. How long does premium membership last once I get it? [speaker001:] Membership lasts for the remainder of the calender year and the next full year once you recieve it. When you go to the next level it follows the same rules. Is there anything else i can helpyou with? [speaker002:] So if I purchase now it won't end until december 2021? [speaker001:] Yes [speaker002:] okay that answers my question. Thank you for your assistance today [speaker001:] Glad i could help, have a good day' [speaker001:] Hello, how may I help you today? [speaker002:] Hi I have a complaint. I was charged for a Guess Jacket that I didn't buy and would like my money back [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can you please provide me with your full name, username, email address, and order ID? [speaker002:] Crystal Minh cm531838 cm531838@email.com Order ID: 4860958043 [speaker001:] Thank you. Please give me a moment to review your account. I sincerely apologize. I've reviewed your account and confirmed that you should not have been charged. There was an error in our billing system. I've processed your refund. It should take 3 to 5 business days before it shows up on your credit card statement. [speaker002:] Thank you very much [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] No thats it, thank you [speaker001:] Thank you. Have a great day! [speaker001:] Hello! How can I help you? [speaker002:] Hi, im having trouble searching. Everything seems to not come up right [speaker001:] Sure, I'd be happy to assist you with that first lets try having you log out and log back in let me know if that fixes it [speaker002:] Hmm didnt help [speaker001:] ok, next try clearing your cookies and let me know [speaker002:] Wow that worked [speaker001:] oh great, that was a quick and easy fix! I wish they were all that easy [speaker002:] Yea im glad [speaker001:] Anything else I can help with? [speaker002:] Same with me ha [speaker001:] haha [speaker002:] No thank you youve been great [speaker001:] have a great day! you're welcome! [speaker001:] Hi, how may I help you? [speaker002:] Hey there! Alessandro Phoenix here. I already placed an order, right? But I want to add another item to it. I totally forgot earlier. [speaker001:] No problem I can help with that [speaker002:] Great! [speaker001:] one moment. Can I get your Account ID and Order ID too please [speaker002:] Account ID: CR4E7EQVTB Order ID: 4420325396 [speaker001:] Okay, and you just want to add an item to an order you already placed, correct? [speaker002:] Yes exactly! [speaker001:] First we need to see if the order has shipped out already. [speaker002:] The Tommy Hilfiger shirt, the one that's $99 [speaker001:] Do you know the Shipping Status? [speaker002:] Ahhh man, it says Delivered. [speaker001:] hmmm okay what's your membership level? [speaker002:] Bronze Member [speaker001:] Ok, since the item's already been shipped I won't be able to add the item to it. I'm sorry about that! [speaker002:] Well, shoot. Thank you for trying, at least! [speaker001:] you're welcome! I hope you have a good day anyway [speaker002:] Thanks you too1 [speaker001:] Can I do anything else for you? [speaker002:] That's it, thanks! [speaker001:] Ok Bye! [speaker001:] Hello [speaker002:] i was charged for an order even though i never brought anything [speaker001:] sorry for the inconvenience Give me your full name [speaker002:] Norman Bouchard [speaker001:] How did you hear about this issue? [speaker002:] email [speaker001:] Give me a moment to check our system [speaker002:] ok [speaker001:] You are right. A service was truly added. I will remove it now [speaker002:] ok thanks [speaker001:] The service has been removed [speaker002:] ok. that is all. [speaker001:] Have a nice day [speaker001:] Hi. I am waiting for a refund and I would like to check the status of it. [speaker002:] Okay, let me see what I can do to help you Can I have your full name? [speaker001:] David Williams [speaker002:] And your username, email, and Order ID? [speaker001:] davidwilliams878 davidwilliams878@email.com 4859386065 [speaker002:] Okay, looking at this, your refund is in progress and your payment method was online. [speaker001:] Okay, perfect. Thank you [speaker002:] Is there anything else I can do for you today? [speaker001:] Nope [speaker002:] Then have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello. I have a problem with an order I just placed. [speaker001:] Happy to help, may I have your full name please? [speaker002:] Joyce Wu [speaker001:] thanks Joyce. Can you tell me what exactly is your problem, Joyce? [speaker002:] I accidentally entered the wrong payment method. [speaker001:] got it. give me a second please. To verify your identity, I also need your account id and order id please. [speaker002:] WMASCTE3L1 1346947641 [speaker001:] thanks Joyce. What is the shipping status of your order? [speaker002:] It says out for delivery [speaker001:] Since it is out for delivery, your old payment method can't be changed. But I can change the payment method for you for future orders. [speaker002:] Oh that's not good [speaker001:] Sorry about that. Do you still want to change the payment method for future orders, Joyce? [speaker002:] No I don't think so. I can do that later if I place another order. Just to be sure I understand, does it show that payment has already gone through? [speaker001:] Yes, our records show that it has gone through already.. [speaker002:] Ok. Thanks for all your help [speaker001:] Great, is there anything else that I can help you with? [speaker002:] Nope that's it. Have a good day. [speaker001:] You too. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi I got a promo code in my email GoldShip25 it says it is not valid yet can you tell me when it will be active [speaker001:] Oh no, I can look into this for you. May I have your full name or account id please? [speaker002:] David Williams [speaker001:] Thank you David, can you please check the date on the promo code. Sometimes they are expired since they only last for typically 7 days. [speaker002:] 4102020 [speaker001:] Its not the date so let me check our system quick. May I have your membership level please? [speaker002:] gold [speaker001:] This code is not valid; however, at no fault of your own. I am going to issue another promo code: OTAE8 to use on your next purchase. Is there anything else I can help you with today? [speaker002:] nope that is all [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi, there. How may I help you? [speaker002:] Hi. I have your subscription service but i got charge twice of what i was supposed to be. [speaker001:] Okay, I can look into that for you. May I have your name, please? [speaker002:] yea, it's Alessandro Phoenix. [speaker001:] How did you discover this issue? Was it an email, the news, or someone else told you? [speaker002:] I saw it on my checking account statement. [speaker001:] May I have your Username, email account, and Order ID? [speaker002:] I actually don't know my username. my email is aphoenix@email.com and my order id 9553622492 [speaker001:] Your username is aphoenix1 [speaker002:] thank you [speaker001:] Our system is indicating that we error did not originate from our end, so I'll have to do a little more digging. What is your member level? [speaker002:] yeah because there are definitely two charges coming out im silver [speaker001:] Unfortunately, there is nothing else that I can do since the error was not on our end. You can try contacting your bank to see if they can cancel the extra charge. [speaker002:] ok, i will do that. [speaker001:] Sorry about that. Is there anything else that I can help you with? [speaker002:] nope that's it, thanks [speaker001:] Have a good day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I would like to upgrade my shipping to overnight [speaker001:] You would like to upgrade your order so you can receive your order overnight. Is that correct? [speaker002:] yes [speaker001:] Okay, may I please have your full name or account ID? [speaker002:] Sanya Afzal is my name order id 6767402150 [speaker001:] I will also need your account ID, please. [speaker002:] 91JNHFQRR3 [speaker001:] Thank you. Do you know the status of your order? [speaker002:] it is in transit [speaker001:] I'm sorry, since it is already in transit, it is too late. However, this means you will most likely receive it within the next two days. [speaker002:] Can you contact the shipping company to expedite it? I really need this overnight It is a gift for someone's graduation [speaker001:] One moment please and I will see if anything can be done. Unfortunately there is nothing that can be done at this time. I apologize. [speaker002:] OK thanks for your help though [speaker001:] Is there anything else that I can do for you? [speaker002:] Nope that's it [speaker001:] Have a great day. [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Hi. Can you please check status of my subscription Norman Bouchard HEXLFYH0YX acct id [speaker001:] Sure thing. Let me look into it for oyu. Thank you so much for providing that information right away as well! Could I also have your order ID please? [speaker002:] 8674553348 [speaker001:] Great. I was able to pull up your account and verify everything. One moment while I pull up your status. Your subscription is currently active. There is a balance of $14 due on the account and that amount is due tomorrow. [speaker002:] can you please pay it using card on file ending in 4322 [speaker001:] Sure thing one moment. [speaker002:] great thanks. have a great day bye [speaker001:] Alright, I just charged the $14 to the card on file. Heres a link to your account page for future reference. Was there anythign else I could help with? [speaker002:] no ty [speaker001:] Take care! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I am having issues searching for stuff on you site. It runs so slowly I can not find anything. [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Is the search box not working or is the entire website loading slowly? [speaker002:] the whole site. when i click on a link it just takes forever to get to the page [speaker001:] I am so sorry about the slow speed you are experiencing with our website. Can you please try logging out of your account and logging back in? [speaker002:] that didnt make a difference [speaker001:] Can you please try visiting amazon.com and see if it loads slowly too? [speaker002:] It seems to be fine [speaker001:] I apologize for the inconvenience, but can you please try closing all other tabs on your browser and any programs running in the background? [speaker002:] ok give me a sec That seems to have worked. The site is loading ok now. [speaker001:] I am glad that your issue is resolved, and I apologize again for the inconvenience you experienced. I will make sure to write up a report and notify our website team. Is there anything else I can help you with today? [speaker002:] No, that was it. Thanks [speaker001:] Thank you. Have a great day! [speaker001:] Hi, this is Acme Support. How can I help you? [speaker002:] Yes, I want to check my order status online. However, I have lost the phone I used for the two-factor authentication. So I can't access it. [speaker001:] Okay, to do that I will send a code to your email address. I will need your full name or account ID, and then your email address. [speaker002:] My name is Rodriguez Domingo. I don't have my account ID, but my email is rdomingo182 rdomingo182@email.com [speaker001:] Alright, so an email with a code to get you back into your account has been sent, along with a link on our best practices for account safety. [speaker002:] Ok, thank you for your time. [speaker001:] No problem at all, was there anything else I could help you with? [speaker002:] No, thanks [speaker001:] Have a great day! [speaker001:] Hello, thanks for contacting Acme support. How can I help you today? [speaker002:] Hi! I want to buy some jeans but I have a question I want to know how much it would cost to get my name stitched on them [speaker001:] Let me look into that for you. Can I start by getting your full name? [speaker002:] Alessandro Phoenix [speaker001:] Let me bring up our pricing for that service. [speaker002:] ok [speaker001:] First of all, we'd be happy to stitch your name onto your jeans for you. It costs 30 cents per character for the first 15 characters, 20 cents each for the next 15 characters and 10 cents after that. [speaker002:] oh wow that is cheaper then what I paid before thank you [speaker001:] No problem at all. Is there anything else that I can help you with today? [speaker002:] no [speaker001:] Thanks for shopping at Acme. Have a great day! [speaker001:] Hi and welcome to Acme customer support. How may I help you today? [speaker002:] When is my current subscription #Up Norman Bouchard LHB37LLYX8 [speaker001:] I can look into that. Just one moment Mr. Bouchard. [speaker002:] 6846294637 [speaker001:] Just a moment while I bring up your status. I see that your account is currently overdue and you owe $20 immediately to reactivate your subscription. [speaker002:] Oh no I'm so sorry can you please pay with the card on file [speaker001:] No problem, I'll schedule that payment immediately. You can always access this information yourself via this link. [speaker002:] Thanks [speaker001:] Your account is now active. Is there anything else that I can do for you today? [speaker002:] Great No thanks [speaker001:] Thanks for shopping with Acme. Have a great day! [speaker001:] Hello How can I help you? [speaker002:] Hi! I would like to return the item I had purchased as I received the wrong color. [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Yes. David Williams [speaker001:] Thank you Could I have your username, email address, and order id? [speaker002:] Sure. My username is davidw21 email address is davidw21@email.com Order id is 8421619476 [speaker001:] Thank you And what is your membership level? [speaker002:] Guest [speaker001:] Was the item purchased in the last 30 days? [speaker002:] The purchase date is 2019-12-09. I had ordered the boots to wear them with a dress I was planning to wear on a trip but I got the wrong color [speaker001:] Since it has been more than 30 days the return cannot be processed. I apologize for being unable to process the return. [speaker002:] The boots have not been worn. Isnt there anything you can do? [speaker001:] I am really sorry but there is nothing that can be done. Is there anything else I can help you with. [speaker002:] No. Thank you [speaker001:] You are welcome. Hope you have fun on your trip. Goodbye [speaker001:] Hello. Thank you for contacting Acme. May I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you Alessandro. How can I help you? [speaker002:] I'm having trouble with my cart. Every time I try to add something, it doesn't show up in the cart. [speaker001:] Okay, I can help you. Have you tried refreshing the page and trying again? [speaker002:] No, I'll try that, one sec No luck, the cart still isn't updating [speaker001:] Okay, try logging out and logging back into your account. [speaker002:] Will that disconnect me from this chat? [speaker001:] No [speaker002:] Ok, hold on I'll try that That worked! [speaker001:] Great! anything else I can help you with? [speaker002:] Nope thanks so much for your help! [speaker001:] have a great day. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I have recently moved and need to change my shipping address. [speaker001:] Great I can help you with that! Can I get your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez. Can you please provide me the current address on the account? [speaker002:] 555 Main St. in Maintown, Maine 55555 [speaker001:] Thank you. I'll just need to verify your identity quickly. Can I get your zip code, phone number, and email address? [speaker002:] 55555 is my zip code rodriguezd281@email.com 687-2863 Is there anyway to change the shipping address for my order #9028266560 [speaker001:] Sorry I'm having issues with the verification. Give me one second please. Do you have your PIN number, username, or password? [speaker002:] Username: rodriguezd281 [speaker001:] Can I get the PIN number and password please? [speaker002:] I don't have that info. I have my account ID if that helps?A0LHNGFX0C Oops I gave you my new address instead of my old address. 8113 Circle Drive Baltimore, MI 80017 [speaker001:] Okay I'll see if that helps. [speaker001:] Hello, how may I help you? [speaker002:] Yes, I would like to return these jeans. They are the wrong color. [speaker001:] Sure, could I get your full name, please? [speaker002:] Albert Sanders [speaker001:] Thanks, Albert, I'll also need your Username, Email, and Order ID. [speaker002:] username alberts9 email alberts9@email.com order id 0354084718 [speaker001:] Do you know your membership level? [speaker002:] Bronze [speaker001:] And when was the purchase date? [speaker002:] 2019-10-04 [speaker001:] Do you have the original receipt? [speaker002:] no I don't it got misplaced [speaker001:] Is the item still in its' packaging? [speaker002:] No I took it out [speaker001:] I'm sorry, but we'll be unable to return the opened item for you without the receipt. Is there anything else I could do for you? [speaker002:] Just for clarification how would I know it was the wrong color if I hadn't opened the package? [speaker001:] It could be a see through bag, but I had to check anyway it could qualify for a return [speaker002:] I still have the original packaging. I could send it back in that. [speaker001:] Okay, I'll need your address. [speaker002:] 4124 Kennedy St San Mateo, WA 15073 [speaker001:] Do you want to send it by mail in store, or at a drop-off location? [speaker002:] Ill send it by mail [speaker001:] Okay, your return is ready. Is there anything else I can do for you? [speaker002:] Thank you for your help That is all for today [speaker001:] Have a good day! [speaker001:] hi [speaker002:] Hello how can I help? [speaker001:] I would like to know about my refund [speaker002:] Sure thing, so you currently have a refund and just want to check on the status of it? [speaker001:] I have a pending refund, and would like to have a refund for a shirt I ordered [speaker002:] Ah so you want to add another item to the refund? [speaker001:] Yes please [speaker002:] Can I have your full name or account id to bring up the account? [speaker001:] Norman Bouchard [speaker002:] Alright norman, now can I have the username, email and order id? [speaker001:] nbouchard624 is my username here's my email nbouchard624@email.com Order ID: 7326932158 [speaker002:] Alright, I was able to validate that. Can you tell me what item you wanted to add to that? [speaker001:] I would like to have a refund for a shirt [speaker002:] what brand is the shirt? [speaker001:] clavin klein [speaker002:] And how much is the price of that item? Also what was the old refund amount prior? [speaker001:] 59 100 was the old refund [speaker002:] Alright the refund has been updated to 159$, was there anything else I could do? [speaker001:] Thanks [speaker002:] Did you need help with anything else? [speaker001:] That would all [speaker002:] Have a great day [speaker001:] Hi, I want to check the shipping status of my order. It's been missing for five days [speaker002:] ok, let me look into that for you. What is your name? [speaker001:] Albert Sanders [speaker002:] how do you know that it is missing? [speaker001:] It was supposed to come 5 days ago, I still haven't received it. [speaker002:] what is your username, email & order ID? [speaker001:] Username: albertsanders830 albertsanders830@email.com Order ID: 1418040314 [speaker002:] since it is only 5 days, there is not much that I can do at this stage. after a week I can do more. [speaker001:] Okay then, I guess I'll just keep waiting then Thank you for trying to help [speaker002:] I appreciate your understanding thanks [speaker001:] That's all I needed, hope you enjoy the rest of your day [speaker002:] please come back if it doesn't show up by the day after tomorrow, ok? bfn [speaker001:] Hi. How can I help you? [speaker002:] HELP, I really want to buy this pair of jeans but it won't let me add them to the cart [speaker001:] Ok Try refreshing the page and see if you can add the jeans to the cart after refreshing [speaker002:] Nothing yet [speaker001:] Try logging out of the site, logging back in, and then trying to add the jeans to the cart [speaker002:] JACKPOT that worked like a charm [speaker001:] Great! Is there anything else I can do for you today? [speaker002:] no that is it [speaker001:] Ok, I'll end this chat now [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I got a weird email saying that I ordered two items, but I'm pretty sure I only ordered one. [speaker001:] May I have your full name or account ID? [speaker002:] Joyce Wu [speaker001:] May I have your account ID and the order ID please? [speaker002:] AOZUVM9O1H, 8358737591 [speaker001:] Ok, there appears to have been an error on our part. Has the order already shipped? [speaker002:] Yes, it says out for delivery. [speaker001:] Ok, when the items arrive please contact us again and we can begin the return process. [speaker002:] Alright, thanks for your help. [speaker001:] What was the price of the item? [speaker002:] $74 [speaker001:] I can offer you a refund today as long as the item is returned. [speaker002:] That seems like a good idea, let's do that. [speaker001:] Ok, the refund has been processed. [speaker002:] Awesome [speaker001:] Please contact us again when you receive the item. [speaker002:] Ok, will do. [speaker001:] Anything else I can assist you with? [speaker002:] No, that was all, thanks. [speaker001:] Have a great day. [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Hi I cannot log in, I dont have the phone anymore that gets the two factor authentication [speaker001:] Ok. One moment. I can help. What is your full name? [speaker002:] yes, I am Rodriguez Domingo [speaker001:] And what is your email address? [speaker002:] I am not sure what email I used to be hones honest [speaker001:] OK. What is your pin then? [speaker002:] 7009 [speaker001:] I will send you the reset code. Please follow this link. It will also have safety measures to keep you safe online. [speaker002:] okay! thanks [speaker001:] You're welcome. Anything else I can help you with? [speaker001:] Hello, how may I assist you? [speaker002:] I'm really frustrated with the low inventory your store has. All the items I want always seem to be out of stock. hello?! [speaker001:] Hmm, let me look into that. Can I have your full name please? [speaker002:] Norman Bouchard [speaker001:] Thanks Norman. At this point, what I think would be the best course of action is to let our purchasing department know about the issue that you are having. [speaker002:] ok thank you [speaker001:] Hopefully they will do a better job of keeping the kinds of items you are interested in, in stock. Does that help? [speaker002:] that does. thank you [speaker001:] Great! Can I help with anything else? [speaker002:] that's it. [speaker001:] Thank you for your business. Have a great day! [speaker001:] Hi there! How can I help you today? [speaker002:] I am looking at a few things to buy and would like to know if I get free shipping [speaker001:] Sure! Whether or not you get free shipping depends on the price of everything in your cart. If it is over $25 before tax, then shipping is free. If not, then shipping is a flat-rate $4.99 fee. If you need overnight shipping, that can be requested, but is not free; rather, it is priced based upon the weight of the order. Can I answer anything else for you today? [speaker002:] No, that's what I needed to know [speaker001:] Okay, have a nice day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello I need to know the status of my refund please [speaker001:] Sure. Can I get your name please? [speaker002:] David Williams I would like to add an item to my order [speaker001:] Thank you, David. Can you also please provide me with your username, email address, and Order ID? [speaker002:] So any help would be great. username: davidwilliams537 davidwilliams357@email.com 1573671633 [speaker001:] Perfect. Okay. SO you needed to update your existing refund is that correct? [speaker002:] I like to know the state of my refund because I would like to add an item'I want the michael kors boots for $99 [speaker001:] And what was the reason for the refund? [speaker002:] there was an issue with an item that has already been returned [speaker001:] Okay. How much was the refund prior to adding the boots? [speaker002:] 200 [speaker001:] Okay so I added up the prior refund price and added in the Michael Kors boots for 99 for a total of $299. [speaker002:] ok thank you [speaker001:] Is there anything else I can help with today? [speaker002:] no that was all [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can i help you today [speaker002:] Hi was the shipping cost included in my displayed cost because I got an email saying it wasn't [speaker001:] Lets check that, could i get your full name account ID and order ID i will also need your email and username [speaker002:] Albert Sanders Account ID: SZKCILKVKJ Email Address: albertsanders106@email.com Username: albertsanders106 Order ID: 3674374096 [speaker001:] Okay looks like your shipping time was in fact wrong. I will update your order to the standard 5 day shipping [speaker002:] Thanks [speaker001:] Is there anything else i can help you with [speaker002:] that's all thank you [speaker001:] Okay great, have a good day [speaker001:] AcmeBrands, how may I help you? [speaker002:] i want to buy a shirt [speaker001:] Ok, how can I help you out with that? [speaker002:] and i want to add monogram stitching onto it [speaker001:] Would you like to know the cost? [speaker002:] what is the price of adding monogram stitching yes [speaker001:] Ok Let me find out for you. Monogram stitching is 30 cents per character for the first 15 characters. And 20 cents for the next 15 characters. Any additional characters is 10 cents [speaker002:] cool [speaker001:] Can I help you with anything else? [speaker002:] reasonable nope thats all [speaker001:] Have a good day. [speaker001:] Hello, how can I help you? [speaker002:] Hello, I would like to check on the status of my order as I only order one item but an email comfirmation says I ordered two [speaker001:] Okay, can I have your name? [speaker002:] David Williams [speaker001:] Can I have your account ID and order ID? [speaker002:] MSKWRPE1SI, 1695548514 [speaker001:] Okay, it loks like the email was in error. You were only charged for one item. [speaker002:] Ok awesome, thank you [speaker001:] You You're wlecome Is there anything else I can help you with? [speaker002:] That is all [speaker001:] Okay have a good day. [speaker001:] good afternoon, how can I help you? [speaker002:] I keep trying to search for items and I always get zero results returned. [speaker001:] I see, let me check solution [speaker002:] thanks [speaker001:] ok, we will do a series of steps and we will see which one manages to solve your problem [speaker002:] ok [speaker001:] First, have you already tried to log out and back in from your account? [speaker002:] that did not work [speaker001:] Let's try looking for a specific item other than yours like "Prada Handbag". let me know how it turned out [speaker002:] that seems to work [speaker001:] Ok, try again to find your desired product [speaker002:] That worked! [speaker001:] I'm glad to hear it a pleasure to help you [speaker001:] Hello, how may I help you? [speaker002:] Hi, I have a question about the Tommy Hilfiger jacket Will you check for me if it shrinks after washing? [speaker001:] Sure, could I get your name? [speaker002:] Chloe Zhang [speaker001:] Thanks, Chloe. It won't shrink after washing due to the materials used in the jacket. Just don't over-dry it. You should use the low heat setting. [speaker002:] Okay! Good to know [speaker001:] Is there anything else I can help with? [speaker002:] no thanks, that is all [speaker001:] Have a good day! [speaker001:] Hi, this is Acme Support. How can I help you? [speaker002:] Hi, I am Joyce Wu. I am inquiring about the state of a refund on a $49 Tommy Hilfiger shirt I returned. [speaker001:] I can help you with that. I will need your username, order ID, and email address. [speaker002:] My email is joycew59@email.com, the order ID is 2040723975, and my username is joycew59 [speaker001:] Looks like your refund is in progress, processing through an online request. [speaker002:] Splendid! And how will my refund be paid to me? [speaker001:] Back to the original payment method that was used to place the order, I do not have access to that private information. [speaker002:] Ok, I understand. I was just checking out the status. That should be all that I need then! [speaker001:] No problem at all, there wasn't anything else I can help you with? [speaker002:] NO, I should be good. Thank you very much! [speaker001:] Have a good day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hello, I'm having some problems with the search function on the site. It just isn't working at all. [speaker001:] I apologize for your inconvenience. I'd be happy to help you resolve this issue. Can you try logging out of your account and then logging back in and trying again for me? [speaker002:] Sure, I'll try that right now. Nope, still not working. Just a spinning wheel with no items showing. [speaker001:] Alright. Can you try deleting your browser cookies and then try a search again? [speaker002:] Sure It works now! Thank you, finally nice to have someone competent helping me out. [speaker001:] You're welcome! Is there anything else I can help you with today? [speaker002:] Nope, that was it. Have a great day. [speaker001:] You have a great day, too! [speaker001:] Hello, how may I help you today? [speaker002:] I just want to double check on the shipping address you have for me. The confirmation email had the wrong address So can you do that for me? [speaker001:] Sure, no problem. Can I please have your full name, account ID, and order ID? [speaker002:] Chloe Zhang Account ID: PC7WRRFLIZ Order ID: 3677518599 [speaker001:] Thank you. Can you please tell me the current status of your shipment? [speaker002:] delivered [speaker001:] Before I can change your address, I need to verify your purchase. Can you please tell me your username and email? [speaker002:] Username: chloezhang560 chloezhang560@email.com [speaker001:] And can you please tell me your correct address? [speaker002:] 6533 Lincoln Ave Jacksonville, NY 9129 [speaker001:] Your address has been successfully updated. Is there anything else I can help you with today? [speaker002:] Ok, will you be sending my order to the correct address then? [speaker001:] Yes [speaker002:] great, that covers it then. thanks a lot! [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hi, this is ACME. How may I help you? [speaker002:] I need to make sure the right items were deliverd Can you tell me if the items delivered are correct? [speaker001:] Sure. May I have your full name or Account ID? [speaker002:] Sure, my name is Sanya Afzal I got an email saying something about my items being wrong. Is this true? [speaker001:] All right. I was just looking at your account. I didn't see anything unusual. May I also get your email and Order ID to check the specific order? [speaker002:] Yes, safzal50@email.com 4185063077 [speaker001:] And your Account ID. [speaker002:] 636D0DW3GV [speaker001:] Yeah, your order looks fine. The email seems to be incorrect. [speaker002:] Can you check again? safzal50@email.com Oops Sorry, I got confused [speaker001:] I can check again if you would like. But your order does seem to be correct. [speaker002:] No, that's not necessary You answered my question [speaker001:] Is there anything else you need today? [speaker002:] No, that's everything [speaker001:] Have a nice day then. [speaker001:] Hello, how may i help? [speaker002:] Hi I am thinking of buying a Guess jacket but had a question I just wanted to know how often it should be washed [speaker001:] I can help answer your question on washing the Guess jacket today, no problem! May i have your name please? [speaker002:] Alessandro Phoenix [speaker001:] I have an answer for you here Alessandro [speaker002:] ok [speaker001:] We suggest you wash it based on how much you wear it. A regularly worn jacket should be washed twice a season, while sporadic wear only warrants one wash a season. is there anything else i can assist with today? [speaker002:] ok that's helpful no I'm good [speaker001:] have a goo day! [speaker001:] Hello, how can I help you today? [speaker002:] hi I received a promo code just 2 days ago but when I am trying to use it it says invalid [speaker001:] Okay, let me see what I can do to help you with that! Can I have your full name? [speaker002:] Chloe Zhang [speaker001:] And you said you got the code 2 days ago? [speaker002:] yes thats correct [speaker001:] Let me check the system to see what the issue is. [speaker002:] Thanks [speaker001:] Okay, yup it looks like there was some kind of error with that code, let me make you a new one. Your new code is: HTLF1 [speaker002:] Thank you [speaker001:] That one should work. Is there anything else I can do for you today? [speaker002:] That is all.. Thanks for the help [speaker001:] Then have a nice day! [speaker001:] hi how can I help you [speaker002:] I have signed up for a premium subscription service, and i want to know the status i want to check my shipping status [speaker001:] [ignore] sure one sec can I have your full name or account id? [speaker002:] sure, my name is Name: Alessandro Phoenix [speaker001:] do you mind if I ask why you want to check the status? [speaker002:] i want to check because the shirt never arrived [speaker001:] ok one sec [speaker002:] i've been waiting for over a week now! [speaker001:] can I get your username, email, and order id please [speaker002:] umm, ok [speaker001:] also sorry to hear that [speaker002:] Username: ap661056 Email Address: ap661056@email.com Order ID: 1164102296 [speaker001:] so you've been waiting for a week right? [speaker002:] yea, 9 days [speaker001:] ok so we'll basically ship a new order [speaker002:] ok, great! [speaker001:] to do that, I'll need your address [speaker002:] yup, makes sense Address: 5093 Kennedy St La Fayette, WA 73026 [speaker001:] so can you describe for me the brand and type of the product? so I can ship it for you [speaker002:] Guess Shirt [speaker001:] cool that will be shipped again to the provided address [speaker002:] do you have an idea of how long it will take to arrive? [speaker001:] it's gonna be within a week. Should be around 3 days in general [speaker002:] wonderful! [speaker001:] is there anything else I can help you with? [speaker002:] nope, that's it [speaker001:] glad to help. have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] Looking to see if you can help with a delivery issue. The time seems all wrong [speaker001:] Let me help you with that. Did you want to change your shipping time or is that you got the wrong shipping date? [speaker002:] shipping time please [speaker001:] Do you want to move your shipping time to a different one? [speaker002:] yes [speaker001:] Could I have your full name or account id? [speaker002:] Joseph Banter GSJE71ZTSM [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] I just sent it [speaker001:] And the order id? Are you still there? [speaker002:] 7529379766 [speaker001:] Thank you. When would you like me to change the delivery time to? [speaker002:] NEXT WEEK PLEASE. [speaker001:] The order has been updated to change the delivery time to next week. Can I help you with anything else? [speaker002:] No that is it, thank you [speaker001:] Have a good day. [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I was charged for an order that I never purchased [speaker001:] You are needing to dispute a purchase that was never made? [speaker002:] Yes please [speaker001:] May I have your full name and account ID? [speaker002:] Albert Sanders and my order is is 2264796943 [speaker001:] In order to validate your purchase I will need your username and email. [speaker002:] albertsanders151, albersanders51@email.com [speaker001:] The system says there is not an issue. May I have your membership level? [speaker002:] guest [speaker001:] Unfortunately, since the system says there is no issue and you're a guest, there is nothing that can be done. [speaker002:] I clearly have an order that I never placed [speaker001:] I am sorry, Mr. Sanders. [speaker002:] How can we get to the bottom of this? [speaker001:] There is truly nothing that can be done. [speaker002:] Ok well thank you [speaker001:] Will that be all? [speaker002:] that is all [speaker001:] Have a good day. [speaker001:] Hi and welcome to Acme customer support. How may I help you today? [speaker002:] Hi! I have this premium subscription shopping service and wanted to check if it includes free international shipping [speaker001:] I'd be happy to help you with that. May I start by getting your full name? [speaker002:] David Williams [speaker001:] I'm going to pull up your account, David. Let me check out your shipping levels. [speaker002:] Thank you [speaker001:] I'm sorry but your subscription level does not include free international shipping. [speaker002:] Oh I see [speaker001:] If you'd like, you can see all of our subscription benefits in this document. [speaker002:] Thank you for the information. [speaker001:] Of course. Is there anything else that I can help you with today? [speaker002:] Thats all. Thank you [speaker001:] Thanks for shopping with Acme. Have a great day! [speaker001:] Hello, how can i help you today [speaker002:] You can help me by telling me why evry time I try to place an order, the items are never in stock. [speaker001:] I am very sorry about that, could i get your full name please [speaker002:] I have spent so time browsing your website only to find out the items aren't available. Chloe Zhang [speaker001:] Okay, i have put in a notice with the purchasing department to let them know we are low on stock. I am also going to give you a promo code so when things are back in stock you will get a good discount [speaker002:] Great. I am going to buy this Guess shirt at another store. [speaker001:] I am very sorry, here is a promo code MZ4RI. [speaker002:] Well now that you put it that way, I'll take it! [speaker001:] Once again i am very sorry for this issue, have a nice day [speaker001:] Hi, how can I help you? [speaker002:] Hi, I ordered something and I need to get it ASAP. Can I upgrade to overnight shipping? [speaker001:] Sure, I will need your full name, account ID, and order ID. [speaker002:] okay my name is Joyce Wu and my account is V6OEGZRIHX The order number is 3156172181 [speaker001:] Thank you, what is the current shipping status of the order? [speaker002:] Hmm, it says delivered I guess I don't need to upgrade the shipping then:] [speaker001:] Ah I see, sometimes the system says delivered very close to the delivery. It should come very soon! [speaker002:] Great, thanks for the help! [speaker001:] You're welcome, have a nice day. [speaker001:] Hi, I need to change my primary payment method for my account. I'm having trouble having it show up correctly. [speaker002:] Hello. Thank you for contacting AcmeBrands. May I please have your full name or Account ID in order to pull up your account? [speaker001:] Yes, my name is Crystal Minh [speaker002:] Thank you. One moment while I access your account. Okay. Can you please tell me what your current payment method is? [speaker001:] Right now I'm using a debit card [speaker002:] Okay. And what method would you prefer to use going forward? [speaker001:] A credit card I have [speaker002:] Okay. Please hold on one moment while I get this change started for you. Did you recently place an order that this new payment method would apply to? [speaker001:] No, I placed an order using my debit card. I just want to switch it for future orders. [speaker002:] Okay. [speaker001:] great. [speaker002:] Before I can change your payment method I need to verify your identity. [speaker001:] ok [speaker002:] Can you please give me your email address, zip code and telephone number? [speaker001:] My address is 8834 Woodshore St Monterey, NY 22031 [speaker002:] Okay. [speaker001:] my email address is cminh@gmail.com [speaker002:] Okay. [speaker001:] and my telephone number is 978-1024 [speaker002:] Perfect. Please give me a moment to verify your identity. Thank you for your patience. Okay. Everything looks good. [speaker001:] great [speaker002:] Can you now please give me the credit card number for the credit card you want to switch to? [speaker001:] 4392356709284716 [speaker002:] Thank you. Just one more moment. And your account is now updated with the new payment method. [speaker001:] great, thanks for your help [speaker002:] You're welcome. Glad to help. Can I assist you with anything else today? [speaker001:] that's all [speaker002:] Okay. Well, you have a great day then. Thank you for shopping with us! [speaker001:] bye! [speaker002:] Bye! [speaker001:] Hello! Thank you for contacting us today. How can I assist you? [speaker002:] Hello! I am thinking to buy a pair of Guess jeans. Can I ask some questions about the product? [speaker001:] Absolutely. Can I ask you for your name? [speaker002:] Norman Bouchard [speaker001:] Thanks, Norman. What would you like to know about the jeans? [speaker002:] Does it runs big or small? [speaker001:] Let me pull up that information for you quickly. Did you want to know the length of the seam? [speaker002:] yes please [speaker001:] Perfect. Okay. The standard for these jeans is a 36 inch inseam and a 42 inch outseam. We are aware this is too long for most people, but the jeans are intended to be tailored to fit. If you look at the label at the back-right area you'll see the siz Oops I'm sorry. Let me finish that. you'll see the size listed as width and then inseam. [speaker002:] Ok. Do you have size XS available? [speaker001:] Let me check for you. The jeans come in a wide variety of widths with the standard 36 inch inseam. If the jeans are listed as empty on the website they are currently out of stock. Generally we restock at the beginning of every month so you can check back then. Can I help you with anything else? [speaker002:] Ok. Thank you. That's all [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Yes i'm trying to check my account for more information on an order but i can't because i forgot my password [speaker001:] Alright, just to clarify, you need your password? I can help you with that. [speaker002:] yes to get into my account because i forgot it [speaker001:] Can I get your full name or Account ID? [speaker002:] Chloe Zhang and my account id is AFG453F4BV [speaker001:] Thanks Chloe. Do you also have your username? [speaker002:] yes its chloezhang048 [speaker001:] Great. For security reasons I can't access your password, but I can generate a new one for you. [speaker002:] ok [speaker001:] To do that, I will either need your pin number or the answer to your security question. [speaker002:] 4758 [speaker001:] Great, your new password is 1psrlrpuxt8 [speaker002:] great, thank you [speaker001:] Is there anything else you need help with today Chloe? [speaker002:] that will be all [speaker001:] Thanks, have a great day! [speaker001:] HI! how are you? what can i help you with? [speaker002:] I'm wondering about this jacket that I want to purchase, but I need to know a little more about it first. [speaker001:] Sure! what do you want to know [speaker002:] are you there? [speaker001:] yes what od you want to know? I can answer anything that you ant [speaker002:] well i wanted to know how to wash it [speaker001:] Sure! THe jacket can be washed in the washer and dried in a typical laundry dryer [speaker002:] oh well that is great news then thanks for the help [speaker001:] awesome, have a great day! do you need anythign else [speaker002:] no that was it [speaker001:] have a great day [speaker001:] Hi! How can I help you today? [speaker002:] Hi, I want to find out if my refund has been processed. [speaker001:] Sure, one moment please. What is your full name or account ID? [speaker002:] Chloe Zhang Order ID: 7732173603 [speaker001:] Now, what is your username, and email address? [speaker002:] Email Address: czhang41@email.com Username: czhang41 [speaker001:] Your refund is in progress and was initiated online. [speaker002:] when will I get it do you think? [speaker001:] Hm, There is no way to be sure but it should be completed very soon. [speaker002:] okay thanks that's all I needed, Bye [speaker001:] Great, have a good day! [speaker001:] hello, how can I help you? [speaker002:] Im really upset because I was charge for an order and I never made it [speaker001:] Sure, I'd be happy to assist. May I have your name please? [speaker002:] My name is Rodriguez Domingo thanks [speaker001:] may I have your username, email address and order ID please? [speaker002:] Email Address: rdomingo605@email.com Username: rdomingo605 Order ID: 0967659795 [speaker001:] Thank you and your membership level? [speaker002:] Its a Gold membership [speaker001:] Great, since you're a gold member, I'll go ahead and refund you since you never made that purchase [speaker002:] Ok thanks a lot so the total amount was $54 [speaker001:] No problem, that has been taken care of! Sorry for the mix up is there anything else I can help you with? [speaker002:] No problem I understand [speaker001:] Have a great day! Thanks for chatting! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] How would I get membership? [speaker001:] Membership isn't something you can buy up front. You earn a membership by making purchases over time. To earn bronze, you need to spend $500 over a year. For silver, spend $1000 over a year, and for gold, spend $2000 over a year and fill out a brief questionnaire. Does that help? [speaker002:] Thanks for the info. yes [speaker001:] Okay. Is there anything else I can help you with? [speaker002:] That's all for today! [speaker001:] Have a wonderful day! [speaker001:] hi how can i help you? I hope you haven't had to wait for long today [speaker002:] I forgot to add something to my order [speaker001:] Oh let me see what I can do what is your name? [speaker002:] I did last time I called but I decided to retry Joyce Wu [speaker001:] sorry to hear that Joyce thanks for giving us another chance! [speaker002:] You're welcome Can you see if micheal know is in stock [speaker001:] O need your account & order ID please [speaker002:] GHKQINJCY5 [speaker001:] is that what we are adding to your order? [speaker002:] 3774968881 Yes I need size xl [speaker001:] can I have your shipping status please [speaker002:] Order received [speaker001:] ok, then I can certainly help you with that what would you like to order? Michael Kors? [speaker002:] Yes [speaker001:] what item please? was it a shirt? [speaker002:] Yes [speaker001:] okay, you are all set. is there anything else? hope you like the shirt [speaker001:] Hello, how may I help you? [speaker002:] Hi! I am looking at the Calvin Klein boots for $84. Do these boots come with any type of warranty? [speaker001:] I can look into that for you. Could I get your name? [speaker002:] yes, I am Albert sanders. [speaker001:] Thanks, Albert. All of our products come with a free 1 year warranty. This doesn't protect against every day harm to the shoes and only to manufacturing defects. Is there anything else I can help with? [speaker002:] no, that is it. I wasn't sure if I should buy them or not but I think I will. Thanks for your help! [speaker001:] Have a great day! [speaker001:] How can I help you? [speaker002:] Hi I am unable to access my account. You see I have lost my phone that I use for two-factor authentication. [speaker001:] I'd be glad to help. Can I have your name? I need to pull up your account. [speaker002:] Sanya Afzal [speaker001:] Can I have your email, so I can send you a reset code? [speaker002:] sanyaafzal723@email.com [speaker001:] Okay, reset code has been sent. Ms. Afzal it's also a good idea to follow best practices for security. Here is a link that will help with that. [speaker002:] Thank you [speaker001:] Is there anything else I can help you with? [speaker002:] Thats all. Thanks for your help [speaker001:] You're welcome. [speaker001:] Hi, this is Acme Support. How can I help you? [speaker002:] I am very frustrated. It seems like items are always out of stock!!!! I like the Calvin Klein boots for $64 but you don't have them in stock. [speaker001:] I'm so sorry. May I have your full name or account ID so I can make a report for our team? [speaker002:] My name is Albert Sanders. I do not have my account ID. [speaker001:] Alright, I've sent them a notice about this problem. I'm sorry for the inconvenience it's caused you [speaker002:] Can you order me the Calvin Klein boots and send then ASAP. [speaker001:] I can back order it for you so you will get a pair when they are back in stock. Is it okay if I use the credit card on your account for that? [speaker002:] yes, that is fine I am just so sick of you not having items you are supposed to have. It is Bull Shit [speaker001:] Okay, you will get an email when they are in stock and your order is being processed. [speaker002:] Ok, I guess. I am still very upset [speaker001:] Can I offer you a 10% off code for your next purchase? [speaker002:] Yes, thank you. This is something. [speaker001:] KSNCG will get you a discount on your next order. [speaker002:] Ok, thanks [speaker001:] Was there anything else I could help you with? [speaker002:] no, thanks [speaker001:] Have a good day, I am sorry for our stocking issues [speaker001:] Hello I want to update my refund [speaker002:] Hi Okay, I can help with that [speaker001:] I need to know my refund's status I don't like this Michael Kors shirt I bought [speaker002:] Okay, I can get that for you [speaker001:] And I want to add it to my refund [speaker002:] I see, well I can definitely add that item to your refund may I ask your full name to begin with [speaker001:] Chloe Zhang [speaker002:] and then, to confirm the purchase details, may I ask your username, email, and Order ID [speaker001:] cz558965 cz558965@email.com 9020358835 [speaker002:] and what is your membership level with us? [speaker001:] Guest [speaker002:] Okay, well we can refund any order as long as you have a receipt, or even without a receipt, we can refund any order placed in the last 30 days do either of those apply to the MK shirt that you have purchased? [speaker001:] Hmmm Okay I bought it over 30 days ago But I did remember to keep the receipt [speaker002:] Ah, that's good to hear So depending on your preference, we can accept that return either in store, at a drop-off center, or by mail If you would like to return by mail, I can send you a shipping label that you can use to easily send the package back to us [speaker001:] I can bring it back to the store There's a store near my house so it's easy [speaker002:] Okay, I'll go ahead and update your account to let them know that you are coming. [speaker001:] Okay good [speaker002:] One moment please, while I take care of a couple of things [speaker001:] Okay So I had $100 due on my refund [speaker002:] Yes, I can see that that refund is in progress, so as soon as you drop off this shirt, you can get the full value added to your existing $100 refund [speaker001:] Okay So then I will have $164 total, right? [speaker002:] Yes, that's right [speaker001:] Great! I'm going to return the shirt today Thanks for your help [speaker002:] And I think I've got everything I needed on my end. Is there anything else I can help with while we're here? [speaker001:] No, that was all I appreciate your help [speaker002:] Great, I'm glad I could help and if you see Ivan at the returns desk, tell him I said "The chair is against the wall". He'll know what you mean;] [speaker001:] LOL Okay, I will!!! He sounds like a character [speaker002:] Have a great day, Ms Zhang [and he is, indeed] [speaker001:] Hello, how can i help you today [speaker002:] My name is Rodriguez Domingo. I already returned this Calvin Klein shirt, but my billing statement shows that the charge never got reversed? [speaker001:] Okay sorry about that, could i get your username email adress and order ID please [speaker002:] rodriguezdomingo342 6335566511 [speaker001:] Okay, how long has it been since you started the refund [speaker002:] I have no idea. Don't have that information, sorry. [speaker001:] Okay, and what is your membership level [speaker002:] Gold [speaker001:] Okay let me go ahead and refund you then. Okay done, is there anything else i cna do for you [speaker002:] That's it, thanks for your help! [speaker001:] Okay, have a good day [speaker001:] Hello [speaker002:] Hello, how can I help you today? [speaker001:] I just got an email from your website saying that my subscription was removed Why did this happen? I want to keep my subscription. [speaker002:] Glad to help. May I have your full name please? [speaker001:] Alessandro Phoenix [speaker002:] thanks Alessandro. How did you hear about this issue? [speaker001:] i got an email this morning [speaker002:] Oh you already said email,sorry. Okay, give me a second. the system shows that you are correct. I will reinstate your lost service. [speaker001:] ok thanks [speaker002:] Your service has been reinstated. Can you see the service properly activated now? [speaker001:] Yes [speaker002:] great. Is there anything else that I can help you with? [speaker001:] no, that was all [speaker002:] Have a nice day! [speaker001:] Hello, how can i help you [speaker002:] so i can't remember my username. i was hoping to looking at my account history online, but i can't get in because i don't have the username: [speaker001:] Id be happy to help you with that. Can I get your name please. [speaker002:] Joseph Banter [speaker001:] Okay I found your account. I will need to verify your identity now, I need your zip code and phone number [speaker002:] sure 93891 223-5775 [speaker001:] Okay, it worked perfectly. Your username is Jbanter1 [speaker002:] oh awesome, thanks so much [speaker001:] do you need anything else [speaker002:] looks like that works that was it, thank you [speaker001:] Have a great day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Joseph Banter I checking on status of refund and also would like to refund something else [speaker001:] OK. Let me look into it. What is your username, email address, and order ID? [speaker002:] 0948 Circle Drive La Fayette, WA 51196 josephb6@email.com josephb6 [speaker001:] Thanks for that. What is the order ID? [speaker002:] 3788829805 [speaker001:] What is the name and brand of the new item you want to return? [speaker002:] Michael Kors Jeans [speaker001:] What is the price of the jeans? [speaker002:] 54 [speaker001:] OK. And what is the original refund? [speaker002:] 100 [speaker001:] OK. I have sent the refund. Anything else I can help with? [speaker001:] Hello. How may I help you today? [speaker002:] Hi! I would like some more information about the product I was looking at buying [speaker001:] Sure. Ill see what I can do. May I have your name please? [speaker002:] Joseph Banter I would like to know about the Tommy Hilfiger jacket please [speaker001:] Thank you Joseph. What in particular would you like to know? [speaker002:] I wanted to know if the hood is detachable and if there is a hidden zipper? [speaker001:] the hood of this jacket is detachable by buttons. No zipper. [speaker002:] Oh okay thank you [speaker001:] Anything else I can help you with? [speaker002:] That is all. Thank you [speaker001:] Great have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] How much does it cost to stitch my name on a clothing item [speaker001:] Glad to help. May I have your name please? [speaker002:] David Williams [speaker001:] thanks David. Give me a second. Stiching costs 30 cents per character for the first 15 characters. [speaker002:] Excellent Have a nice day [speaker001:] You too! [speaker001:] Hello, how can I help you? [speaker002:] hi, i would like a refund on an order, changed my mind! my name is David Williams [speaker001:] Okay, I'll initiate a refund for you May I ask why you changed your mind? [speaker002:] it was a late night impulse buy but I'm not going out enough to use it right now! it's inthe packaging still [speaker001:] Got it. Do you know what your username or order ID is? [speaker002:] 7715218940 order ID [speaker001:] Okay, I was successfully able to verify your order. How would you like your refund? The options are: Gift card, paper check, add value to your account or a direct refund to your credit card [speaker002:] direct refund to credit card please [speaker001:] Okay, give me just one second. Is there anything else I can help you with? [speaker002:] One last question, why is the refund different then the amount of the jacket? [speaker001:] That's the default refund do you know the amount the jacket cost? [speaker002:] Amount: $84 [speaker001:] Ah, sorry, one second [speaker002:] thanks:] [speaker001:] No problem [speaker002:] have a good day, im all set [speaker001:] You too! [speaker001:] Hi. I have a question about your store [speaker002:] Sure, what is your question? [speaker001:] So I might want to go shopping early this morning Do you know when the store nearest to me opens? [speaker002:] Our brick-and-mortar local stores typically open up at 8 AM in the morning. [speaker001:] Oh great! I could go before work Is this time accurate for the store near me in Jacksonvillle? [speaker002:] Great, that would be very convenient for you! All stores in Jacksonville open at 8. [speaker001:] oh perfect Thanks for your help! [speaker002:] You're welcome, have a nice day. [speaker001:] Hello. Thanks for contacting AcmeBrands, how can I help you? [speaker002:] Hello, I was checking on my order status [speaker001:] Okay, I can help you with that. Can I have your name and order ID please? [speaker002:] Yes, my name is Alessandro Phoenix My order ID is 7616964440 [speaker001:] Thanks, I'll pull up your account. Okay, so you just need to know the status of the shipment of your order? Could you provide me with your username and email address to validate your purchase? [speaker002:] My username is alessandrophoenix198 I want to know about my order status I have paid a lot for shipping and it says the package is still out for delivery My email address is alessandrophoenix198@email.com [speaker001:] Thanks for that info. I'll check your order status now. I'm sorry, but there is a delay in shipping the order due a backorder. [speaker002:] I see... Since I have been waiting so long for my order, can I have the shipping waived? [speaker001:] How much is the shipping cost for your order? [speaker002:] It was $10 [speaker001:] I'd be happy to adjust your order and refund the $10 for the shipping cost for the inconvenience. [speaker002:] Okay, I appreciate it Do you know when I'll receive the order? [speaker001:] I've update your order and refunded $10 to your account for the shipping cost. You should receive your order 5-7 business days. [speaker002:] Okay, that is good. I appreciate your help. [speaker001:] You're welcome. Is there anything else I can help you with? [speaker002:] Nothing more Thank you! [speaker001:] Great! Have a great day. [speaker001:] Hello! how can i help you today [speaker002:] I'm having a problem with my cart. When I add another item to it, it won't update. [speaker001:] oh im so sorry about that what is your name [speaker002:] Rodriguez Domingo [speaker001:] THanks! can you please try refreshing hte page and adding the item again? [speaker002:] I did it, but that didn't help [speaker001:] Okay can you please try logging out and back in? [speaker002:] Ok. That worked. [speaker001:] amazing cani help you with anything else? [speaker001:] hello, how can i help you today? [speaker002:] Hello. The website is running really slow right now. Is it down or something? [speaker001:] Alright, I will certainly do what I can to help with that. [speaker002:] It is not usable now Thanks [speaker001:] So it is just an issue with the website being slow in a general sense, not a problem with searches? [speaker002:] Yeah but I can't proceed to the next page [speaker001:] Alright I will start off by bringing it to the website teams attention and then try some steps with you. [speaker002:] Yes thanks [speaker001:] Can you closing other browsers tabs to see if that helps, or maybe exiting other programs? [speaker002:] Let me see No.. it is still solow slow [speaker001:] Alright what about logging out and back into your account? [speaker002:] Yeah... It is moving now I think it is good alright! [speaker001:] Great to hear, glad that was able to help. Can I do anything else for you today? [speaker002:] That's all Thanks for your help [speaker001:] Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I'm curious about the benefits of premium membership. I'm thinking about buying some stuff soon. [speaker001:] Okay let me pull that up for you. All members are invited to our holiday party with an open bar and free flights from anywhere in the USA. Bronze members save on shipping and promo codes. Sliver members get everything previous and can have us make purchases for them and cancel at any time. Gold members get unlimited refunds and are always given the benefit of the doubt, along with previous perks. Is there anything else you'd like to know? [speaker002:] Ah okay, a gold membership sounds amazing. That's all I wanted to know right now. Have a nice day! [speaker001:] Then have a nice day! [speaker001:] Hello, how can i help you? [speaker002:] Hello. I want to pay my subscription fee please. [speaker001:] I will be happy to help you with this. Can I get a name? [speaker002:] Thanks! I'm Sanya Afzal. [speaker001:] Can I now get your account id and order id [speaker002:] Account ID: KEW3RRJJVZ, Order ID: 4764169753 [speaker001:] Okay 14 $ is currently do on your bill. Would you like to pay that in full? [speaker002:] Oh yes that'd be great You can just put it on my credit card on file [speaker001:] Okay I will do that. I have renewed your subscription Do you need anymore help? [speaker002:] Great! Now I can buy new clothes for my Tinder date tomorrow! Nope that's it, have a good one! [speaker001:] Have fun on it and have a great day. [speaker001:] Hello, what can I do for you today? [speaker002:] I want to pay my subscription fee for the premium service. [speaker001:] Okay, give me a moment and I'll have everything I need to help you! Okay can I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] And your Account ID and Order ID? [speaker002:] D49H4A03LQ 4961877625 [speaker001:] Okay, so how much do you want to pay today? [speaker002:] the full amount [speaker001:] Okay, the full amount for your subscription will be $99 [speaker002:] Great thanks [speaker001:] Do you have a credit card number? [speaker002:] 32838743727 CVV 820 exp date 823 [speaker001:] Okay, thank you very much. We'll use that to process the subscription. Is there anything else I can do for you today? [speaker002:] no that was it [speaker001:] Well have a wonderful day then! [speaker001:] Hi! How may I help you? [speaker002:] Hi I'm having trouble accessing my account, I forgot my password. Can you help me? [speaker001:] Of course! One moment. [speaker002:] I'm trying to check my order status and I can't get in. [speaker001:] I need either your full name or your account ID. I also need your username. [speaker002:] Name: Norman Bouchard nbouchard222 [speaker001:] I can't get your password, but I can generate a new one for you. I just need either your PIN number or the answer to your security question. [speaker002:] I think that might be fine, thanks. Security answer is Alexander [speaker001:] tbdzxna0s6e is your new password! Can I help you with anything else? [speaker002:] Great, that's all I need I can log in now and access. No nothing else, goodbye. [speaker001:] Thank you! Goodbye! [speaker001:] Thanks for contacting us! How can I help you today? [speaker002:] Hello, I am trying to access my account but I seemed to have forgotten my password [speaker001:] No problem, I'll generate a new one for you! May I have your name and username, please? [speaker002:] Chloe Zhang, chloezhang666 [speaker001:] Thank you, Chloe, I'll pull up your account and enter your username into my system. In order to create a new password, I'll just need your PIN or mother's maiden name, please. [speaker002:] 502741 Brown [speaker001:] Thank you, here is your new password: wix9t3trz3 You can change this to anything you like after logging in! Can I help you with anything else today? [speaker002:] Thank you very much [speaker001:] You're welcome! [speaker002:] That is all I needed [speaker001:] Okay, have a great day, Chloe! [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I was looking at purchasing an item and when I proceeded to make the purchase today I realized that the price was much higher than it was yesterday [speaker001:] May I have your full name and account ID? [speaker002:] Albert Sanders Account ID: W58JRBXGVV [speaker001:] Now I need your order ID. [speaker002:] Order ID: 5558201259 [speaker001:] Unfortunately, our prices do change dynamically over time due to our algorithm. I am not able to fix the price for you. [speaker002:] Is there anything you can do? I have been shopping with you guys a long time [speaker001:] I could create a promo code for you that will give a 25% discount at check out. [speaker002:] Appreciate it Thank you [speaker001:] Alright, your promo code is: AYYAE Will that be all for today? [speaker002:] That is all. Thank you [speaker001:] Have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I was wondering what this extra fee on my order is for? [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] Account ID: CURL8HUHVC Order ID: 6988491530 [speaker001:] Sanya, I have checked our system and it looks like the company has made an error in assessing you that extra fee. May I get your membership level, please? [speaker002:] bronze [speaker001:] I'm so sorry: unfortunately Bronze members are not eligible to get extra fees waived. This fee may have been added because of price surging at the time of your order. Is there anything more I may help you with today? [speaker002:] I don't understand why I would be charged more. Can you offer me any restitution? [speaker001:] I truly apologize, there's nothing more that I can do on my side, but I'll be happy to escalate your concerns to a manager and have them contact you ASAP. [speaker002:] That would be excellent. [speaker001:] I'll have a manager reach out to you as quickly as possible, Sanya. Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you today? [speaker002:] Hi I want to place an order, but my card keeps getting rejected [speaker001:] Glad to help. Did you try re-entering it? [speaker002:] just did, same [speaker001:] How about logging out and logging back in? [speaker002:] Thank. This worked [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] any idea why this happened? [speaker001:] Maybe our system is a bit busy today. Sorry about that. Is there anything else that I can help you with? [speaker002:] ok That would be all [speaker001:] Have a nice day! [speaker001:] Hello, how are you doing today? [speaker002:] I'm doing well. I hope you are too [speaker001:] I'm great, thanks for asking! How can I help you? [speaker002:] The website is running REALLY slow. It is so bad I can't use it. Is there anyway to fix this? I'm trying to get some shopping done and just can't with the site running like this [speaker001:] I'm sorry for the inconvenience! I have a couple of tips that might help it run a little smoother for you. First, try logging out of your account and back in [speaker002:] OK give me a sec Ok I did it. No improvement [speaker001:] Are any other websites running slow, or is it just the Acmecorp website? [speaker002:] it seems to just be the Acmecorp website. [speaker001:] Next, you can try closing all the other tabs in your browser as well as anything running in the background. [speaker002:] Ok will do hang tight That didnt fix anything [speaker001:] Hmm, I apologize. Let me send a note to the website team so they can figure out the problem. I can make the purchase for you if you'd like! [speaker002:] No, that is ok. Thank you for you help. Ill try later [speaker001:] You're welcome. Again, I apologize! You have a great day. [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hi, the website is running really slow it's just not usable at this speed [speaker001:] I apologize, are you having a hard time with your account or an order? [speaker002:] I'm just shopping around on the website [speaker001:] I can make a report about the slow speeds for the Website team to fix [speaker002:] but's it's too slow to use well. Ok thank you [speaker001:] They have been notified, now lets try a few options to see if we can get the site to work better for you. [speaker002:] Ok great [speaker001:] Can you log in and log out of your account? [speaker002:] Yes, one moment [speaker001:] No problem take your time. [speaker002:] Actually, that seems to have fixed the problem! Thank you [speaker001:] Great. Is there anything else I can help you with today? [speaker002:] No that's all. Have a great day [speaker001:] Thank you for contacting AcmeCorp, you have a great day. [speaker001:] Hello. How may I help you today? [speaker002:] Yes i would like to confirm my shipping date for tomorrow because i received an email stating otherwise [speaker001:] May I have your name please? [speaker002:] Joyce Wu [speaker001:] Can I have your account ID and Order ID? [speaker002:] JSKB1N5BWZ is my account id and my order id is 7788031880 [speaker001:] Can I have your username, email, and order ID also? [speaker002:] joycewu7, email is joycewu7@email.com [speaker001:] Can you explain what you believe to be wrong for me? YOu want delivery tomorrow correct? [speaker002:] i got an email stating that my order isn't been shipped tomorrow as it should. Just trying to see if it will be shipped tomorrow [speaker001:] Yea Im showing it for the next day. I can change that though Let me get this out quicker for you. I have updated it to be shipped out for tomorrow. [speaker002:] okay, thank you [speaker001:] Anything else I can help you with? [speaker002:] that will be all [speaker001:] Great. Have a nice day. [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I can't access my account because i lost the phone i use for two factor authentication. [speaker001:] No problem, let's take care of that. May I have your full name? [speaker002:] Sanya Afzal [speaker001:] Thank you. May I have your email address? I'll be sending you a reset code. [speaker002:] safzal98@email.com [speaker001:] You will receive your reset code shortly. I'm also sending you a link about security best practices so you can make sure you are being safe. Is there anything else I can help you with? [speaker002:] ok, thank you! that will be all [speaker001:] Okay. Have a nice day! [speaker001:] hello, how can I help? [speaker002:] I'd like to know more about those shoes I'm interested in [speaker001:] certainly. what is your question? [speaker002:] How would I remove a paint stain from the shoes? [speaker001:] uh oh. so sorry! i will look that up for you. Did you say shoes? Boots? [speaker002:] Those are Tommy Hilfiger boots [speaker001:] Ok. this is what you need to do. First, brush off the excess paint [speaker002:] OK [speaker001:] You can use an old toothbrush for example Then, use soapy water on the stain Scrape the paint off as it softens Follow up with detergent Really rub that on there and then finally, apply nail polish remover. [speaker002:] Great. Thanks. [speaker001:] good luck is there anything else today? [speaker002:] That's it. Thanks [speaker001:] OK have a better day! [speaker001:] Hello and welcome to AcmeCorp. How can I assist you today? [speaker002:] I was going to check up on my order but I have lost my phone that I was using for my two factor authentication How can I get back into my account? [speaker001:] I'm so sorry to hear that, it looks like you're wanting to reset the two factor authentication, correct? [speaker002:] yes [speaker001:] Okay, in order to reset, I'm going to send you a special code to your email. Can I get your full name please? [speaker002:] Norman Bouchard [speaker001:] Next, can I get your email address? [speaker002:] nbouchard82@yahoo.com [speaker001:] Okay, it's done. I'm also sending you a link to show you the best security precautions. [speaker002:] alright thanks [speaker001:] You are so welcome. Is there anything else I can help you with today? [speaker002:] no that was all [speaker001:] Great, have a wonderful day! [speaker001:] Thanks for contacting AcmeBrands! How can I help you today? [speaker002:] Hello I can't use my credit card [speaker001:] I'd be happy to help you with that. [speaker002:] Thanks! [speaker001:] Have you tried re-entering it and attempting again? [speaker002:] I just tried but it didn't work [speaker001:] Okay. Have you tried logging out and back in? [speaker002:] ok just tried that too but still no luck [speaker001:] Okay, I'm sorry to hear. Just to make sure, your card is not expired, right? [speaker002:] no it expires in May 2022 [speaker001:] Okay. Would you like me to make the purchase for you on my end? [speaker002:] Yes please [speaker001:] Okay. Can I have your card number, please? [speaker002:] 112233445566 [speaker001:] Thank you. And what would you like to purchase? [speaker002:] a Tommy Hilfiger jacket [speaker001:] Okay. Done! It'll be on your doorstep soon. Can I help you with anything else? [speaker002:] No that's it! Thank you so much! [speaker001:] Okay, have a nice day! [speaker001:] Hi [speaker002:] Hello, can I help you with anything today? [speaker001:] just inquiring about my status of my subscription [speaker002:] What is your name? [speaker001:] Joseph Joseph Banter [speaker002:] It seems that you are all paid up for this period. You owe $0 three days from now. Is there anything else I can help you with? [speaker001:] Am i? When does my subscription expire? so that i know when i have to pay my annual dues [speaker002:] One moment please. I'm sorry, I was incorrect before. You owe $49 today. [speaker001:] Ok thanks. [speaker002:] Is there anything else? [speaker001:] $49 is for my annual dues? [speaker002:] Due today according to your subscription status. I can send you to another team if you have further questions. [speaker001:] Thank you. no i will pay it today. i want to keep my subscriptions and all its benefits [speaker002:] Thanks for being a great customer! [speaker001:] Hello, how may I help you today? [speaker002:] Hi I'm trying to browse your guys website, but everything is running super slow I was wondering what is going on [speaker001:] I apologize for the inconvenience. Have you tried logging out and logging back into your account? [speaker002:] No, I will try that now Give me one sec [speaker001:] Sure, take your time. [speaker002:] No dice. Still running really slow. [speaker001:] Can you please try visiting a different website and see if other websites are slow too? [speaker002:] sure [speaker001:] Thank you [speaker002:] Let me try logging into my brazzers account real quick Hmm [speaker001:] Yes, please let me know if the videos load fast or slowly [speaker002:] Seems like that one is loading slow too, usually I can watch in Full HD, but it is buffering just to watch in mobile quality: [ [speaker001:] Ok, can you please try closing all other tabs on your browser, and if you are running other programs, try closing them too? [speaker002:] I might have a bigger problem on my hands here besides not being able to browse your guys website if I can't even use my Brazzers [speaker001:] It seems that the issue is with your Internet connection, since other websites are loading slowly too. [speaker002:] I tried realitykings.com as well, just in case. Same thing is happening there too Yeah, it looks that way. Sorry to bother you then, I guess its on my end. [speaker001:] If you would like, I can make the purchase for you through this chat. No problem at all. [speaker002:] Um, I think I'm good for now, I might try again later [speaker001:] Ok Is there anything else I can help you with today? [speaker002:] No, thanks for your help [speaker001:] Thank you. Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] I want to change the address on my order please! My name is Norman Bouchard. My account ID is VYE7OUACTZ [speaker001:] Ok, did you already place an order or do you just want to change you address on the account? [speaker002:] I already placed an order. I moved and need to change the address. [speaker001:] Okay, I can help with that [speaker002:] My shipping status says it is delivered. Does that matter? [speaker001:] yes thank you. Hmm that means it has already been delivered However, let me check. I think I can still help you [speaker002:] Okay, thank you! [speaker001:] Sure! can I just get your username and email [speaker002:] my username is normanb8 and my email is normanb8@email.com [speaker001:] Ok, and your Order ID [speaker002:] 5065409320 [speaker001:] great do you have the new address? [speaker002:] Yes! It is 7740 Circle Drive San Mateo, TX 77446 [speaker001:] Ok I've changed the address and resent the item to you [speaker002:] Thank you! [speaker001:] you're welcome! thanks for being a loyal customer Can I do anything else? [speaker002:] Thats everything I needed today.:] [speaker001:] Great. Have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] yes i would like to check the status of my $100 refund. and i would like to add an item to the refund [speaker001:] Glad to help. May I have your full name please? [speaker002:] Chloe Zhang [speaker001:] thanks Chloe. [speaker002:] my acount id is AFR564F and my order is 2050246926 [speaker001:] So you want to add an item to your existing refund, right? [speaker002:] yes, correct [speaker001:] Can you please let me have your username, email address and Order ID to validate this purchase? I got your order id already. [speaker002:] cz668733 is my username and my email is cz668733@email.com [speaker001:] Perfect. Which particular item you want to return? [speaker002:] the $64 Calvin Klein boots [speaker001:] thanks. So the total refund would be $164 and it has been updated in your account. [speaker002:] okay thank you [speaker001:] Great, is there anything else that I can help you with? [speaker002:] that will be all [speaker001:] Have a nice day! [speaker001:] Hi! Thanks for contacting Acme. How can I help you today? [speaker002:] Hi. My name is Sanya Afzal. I was wondering what the status of my subscription is? I would like to pay the amount due. [speaker001:] I can certainly find that out for you. Just one moment, Ms. Afzal. I'll also need your Account ID and User ID if you have them available? Accout ID and Order ID, rather. [speaker002:] Sure. My account ID is ROX2B66API, and my Order ID is 5498331563. [speaker001:] Thanks, sorry for the mixup. I see that your payment was due yesterday in the amount of $49. [speaker002:] Can I pay that now? [speaker001:] I can help you with that. But I also want you to know that you can access your account directly, through the link I'm sending you. Your username is safzal1. [speaker002:] Oh ok. I'll do that then. Thank you. [speaker001:] Now for the payment, I'll enter that for you right now. Okay, you're account is all up to date now. Is there anything else that I can help you with today? [speaker002:] That was it for today. [speaker001:] Have a great day and thanks for shopping Acme. [speaker001:] hello how can I help you? [speaker002:] hi. I placed an order three weeks ago and I have not received it. I would like to know where my order is. [speaker001:] yes, I understand. Please give me your name and account ID [speaker002:] I'm Alessandro and my account ID is 1ICG7B3QNP [speaker001:] Do you have your Order ID? [speaker002:] yes, it's 6596749858 [speaker001:] thank you. and your last name please? [speaker002:] Phoenix [speaker001:] the system has verified your purchase, let me see what else I can find out i was able to verify your purchase, I am sorry I will have to get my team to check on this order foryou. I am very sorry for the delay. is there anything else I can do for you right now? [speaker002:] no, that's it [speaker001:] again, apologies for the order snafu. [speaker002:] oh, will I receive a tracking number [speaker001:] yes, as soon as we get this order located we will send you that information. would you please confirm that we have the correct email address? [speaker002:] it's ap565018@email.com [speaker001:] that should take care of it. [speaker002:] great! [speaker001:] is there anything else I can do for you? [speaker002:] no, that's it [speaker001:] thanks for your understanding & have a great day! [speaker001:] Hello! How may I help you? [speaker002:] hi i was charged for something i didnt buy Order ID: 1102603323 [speaker001:] I am sorry to hear that. I can help you fix this issue. [speaker002:] they charged$49 bucks for boots that i would never buy [speaker001:] Okay. I have your account pulledup. May I have your user name, email, and order number please? [speaker002:] Email Address: jwu11150@email.com Username: jwu11150 Order ID: 1102603323 [speaker001:] Okay, I have validated your purchase. Let me look now. I do see where you were charged for the boots. I can help you with this. We are refunding the money into your account. I am so sorry for this to happen. It was our company's fault. Is there anything else I can help you with? [speaker002:] thank you no thats it [speaker001:] Have a great day! [speaker001:] how can i help you today [speaker002:] Hi I was thinking of buying some jeans, but I'm not sure if they will fit right what is your refund policy [speaker001:] if i understand correctly, you are inquiring on our storewide return policy? [speaker002:] yes [speaker001:] i can assist with that today, may i please have your name [speaker002:] Albert Sanders [speaker001:] thanks albert let me pull that information for you. and, were you asking our policy on returns, or refunds, specifically? i believe you initially said refunds, correct? [speaker002:] yes, refunds [speaker001:] alright, i have found an answer for you We do offer refunds on items that have not yet shipped. They can be given for any valid purchase confirmed with order id, username, and email adress. make sure you have this info when you contact us about the refund i am wondering if you meant our return policy, considering you were asking about returning the jeans if they did not fit, is that the case? [speaker002:] yah I guess so, I think I should have said return policy [speaker001:] ok our return policy is based on membership levels. gold members get unlimited returns, silver get unlimited returns for purchases within 6 months, bronze members are the same but only for 90 days all other members are allowed returns within a 30 day period [speaker002:] oh ok, I am a gold member I think that answers my question [speaker001:] then you will have unlimited returns at any date can i help you with anything else [speaker002:] sounds good Thats what i wanted to know [speaker001:] have a good one! [speaker001:] hello [speaker002:] Hello, how can I help you today? [speaker001:] I want complain [speaker002:] What is the specific question you have? [speaker001:] because i was charged for the order below even though i never bought anything [speaker002:] May I have your full name or account ID? I cannot assist you without more information. [speaker001:] Chloe Zhang [speaker002:] And may I have your username, email address, and the order ID? [speaker001:] Phone Number: 157-2477 cz196945@email.com Username: cz196945 Order ID: 7541971298 [speaker002:] Ok, there does appear to have been a mistake on our part. I will enter the information in and give the credit back to you, just a second... [speaker001:] ok thank you [speaker002:] Ok, the charge should be reversed. I aplogize for the inconvenience and I hope you will shop with us soon. [speaker001:] thank your help [speaker002:] Is there anything else I can assist you with today? [speaker001:] no thanks bye [speaker002:] Have a good day. [speaker001:] Hi and welcome to AcmeCorp. How can I help you today? [speaker002:] so I'm a premium member gold now wondering how that effects international shipping if it'll still be free coming from out of the country [speaker001:] Sure, I'll be happy to look into that for you. With Gold, you'll still have to be a shipping fee, but it's reduced for International Shipments. [speaker002:] oh i see [speaker001:] Is there anything else I can help you with today? [speaker002:] ya was mostly wondering about how these boots coming in would be charged to me I think you've answered my questions for now thanks [speaker001:] You're welcome, hope you have a nice day! [speaker001:] Hello! How may I help you? [speaker002:] Hi there! I would like to see if I can get an extension on my account as payday hasn't hit yet. [speaker001:] Okay! Let me look. May I have your full name or account ID please? [speaker002:] Crystal Minh RD0S7IX7ES [speaker001:] May I have your order ID? [speaker002:] 2563478282 [speaker001:] Okay, I am into your account. What membership level are you? [speaker002:] Silver [speaker001:] Since your bill hasn't hit yet, you are able to get an extension. [speaker002:] Fantastic! Thank you so much! [speaker001:] I have added extension to your account. Is there anything else you need help with? [speaker002:] That will do it! Take good care. [speaker001:] Have a great day. [speaker001:] Hi, how can I help you? [speaker002:] I would like to view my shopping history but forgot my user name? [speaker001:] That's frustrating! To get you back into your account I will need 3 of the following: full name; ZIP code; email address; phone number. [speaker002:] Joseph Banter, 27122, JosephB@gmail.com, and 711-867-1871 [speaker001:] Looks like your username is jbanter1 Did you need help looking up your shopping history? [speaker002:] No, I think I can do that. Thanks [speaker001:] Is there anything else I can help you with at the moment? [speaker002:] No, thanks for your help! [speaker001:] Have a great day, let us know if you are still having trouble getting into your account! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi! I was looking at making a purchase and had a quick question I wanted to know how long does the premium membership last once you get it [speaker001:] Sure I can get that information for you. Can I have your name please? [speaker002:] David Williams [speaker001:] Thank you, David. Let me pull up that information quickly. Okay, David. Memberships last for the remainder of the year when you receive it and then the next full calendar year. It is calculated at the beginning of each month. For example... If you spend $505 on June 15th you will become a bronze member beginning July 1st. It lasts until December 31st of the following year. Can I get any more information for you today? [speaker002:] That is what I needed. Thank you [speaker001:] Thank you and have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Can you check to make sure my subscription wasn't cancelled. [speaker001:] Yes, let's find out what's going on. May I have your full name? [speaker002:] Joseph Banter [speaker001:] Why do you believe it may have been cancelled? [speaker002:] My partner said he couldn't login. [speaker001:] Okay, let me find out what happened. [speaker002:] thank you [speaker001:] Fortunately, your partner was mistaken. He may have misheard. Your account looks just as it should and there isn't anything to worry about. Is there anything else I can help you with? [speaker002:] Great news! That's all I need. [speaker001:] Okay, good. Have a wonderful day! [speaker001:] Hello how may I help you today? [speaker002:] Hi I got charge twice for my Gold Subscription [speaker001:] Let me take a look into this for you. May I have your name please? [speaker002:] My name is Alessandro Phoenix [speaker001:] Can I have your account ID and order ID also? [speaker002:] Account ID: PFTYKMUT64 Order ID: 6533433971 [speaker001:] And how much are you asking to be refunded? [speaker002:] The price of a subscription 50? [speaker001:] Ok one moment please. Ok I have sent the refund. Sorry about the error. [speaker002:] Thank you that's all I needed. [speaker001:] Great have a nice day. [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] Hey Donny. Can you help me recover my username? [speaker001:] Absolutely! What's your name? [speaker002:] Sanya Afzal [speaker001:] Could I get your Zip code and phone number, Sanya? [speaker002:] Phone Number: 755-9326 Zip Code: 74499 [speaker001:] Thanks. One minute while I verify some things [speaker002:] Sure, take your time. [speaker001:] Your new username will be sanyaa1 Is there anything else I could help with? [speaker002:] That's it! Thanks, Donny. [speaker001:] Awesome. Have a good one, Sanya! [speaker001:] hello, how can I help you? [speaker002:] Hi I have a question about my account. [speaker001:] what would you like to know? [speaker002:] I received a pair of boots but it's the wrong size. I want to return it for a refund. I already have an existing refund pending so I would like to add this to that also [speaker001:] ok. let me look that up for you. what is your name? [speaker002:] David Williams [speaker001:] what is your username, email & order ID please? [speaker002:] davidw10 davidw10@email.com 6669983277 it's the Guess boots [speaker001:] the wrong size, you say? [speaker002:] yes I wanted a size 10 it was a size 8 [speaker001:] what is your membership level? [speaker002:] silver [speaker001:] and when did you purchase these boots? [speaker002:] End of December [speaker001:] fine. that is within our 6 month window for returns. [speaker002:] ok great [speaker001:] i need your address. for the shipping label [speaker002:] 0271 Circle Drive Newark, NY 26290 [speaker001:] would you like to return them by mail, in store, or at a drop off center? [speaker002:] mail [speaker001:] OK. You are all set. You should receive that label ery quickly is there anything else? [speaker002:] great this was $59 so I should see the credit soon right? [speaker001:] yes [speaker002:] great that's it for me [speaker001:] ok. have a good day! [speaker001:] hi how can I help you [speaker002:] I want to know if i can wear this jacket in windy conditions its from calvin klein [speaker001:] sure I can help you with that question! one sec please [speaker002:] ok, don't take forever like the last agent! [speaker001:] he's our best agent actually. ok so the jacket is designed to be wind-proof [speaker002:] ok, that's good to know [speaker001:] is there anything else I can answer for you? [speaker002:] that's it [speaker001:] glad to help. Have a good one! [speaker001:] Hi, how can I help you? [speaker002:] I'm looking at a shirt and would like to get some info about it [speaker001:] Okay, what would you like to know? [speaker002:] I would like to know what type of material it is made of. [speaker001:] We use 100% natural fibers like cotton, linen, and wool. Pure cotton is our most popular material. [speaker002:] So this one is probably cotton? [speaker001:] Yes, to be sure you can check the label on the collar. [speaker002:] Ok then. So I would have to order it first and then check it later. [speaker001:] I guess so. But you can be sure that it's 100% natural. [speaker002:] Ok. Thanks for the info. [speaker001:] Of course! Is there anything else I can help you with? [speaker002:] No, that's all [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hey I need to check on order 8214986588. I have an extra fee added for no reason [speaker001:] Happy to help, may I have your full name please? [speaker002:] Crystal Minh [speaker001:] thanks Crystal. To verify your identity, I also need your account id and order id please. [speaker002:] Account ID: 9CTEQQHRML Order ID: 8214986588 [speaker001:] Perfect your identity has been verified. what is your membership level? [speaker002:] Gold [speaker001:] Great, I can help remove the fee. How much is the extra fee? [speaker002:] Excellent. Thank you so much 9.95 [speaker001:] the fee has been removed. is there anything else that I can help you with? [speaker002:] thank you that's all I needed. have a nice day [speaker001:] Have a nice day! [speaker001:] Hey my name is Donny. How can I help you today? [speaker002:] Hey Donny, my name is Rodriguez Domingo. I'm trying to figure out how to get into my account because I lost my phone. And I have the 2FA setup [speaker001:] okay Rodriguez I will just have to get some info from you to confirm your account one moment please [speaker002:] Okay, let me know what you need I gotta get into my account to check my shopping history [speaker001:] Just looks like I'm going to need your email so that we can send you a link to access your account [speaker002:] Okay Hmm, I don't have that information in front of me. Can you use something else? [speaker001:] If you don't have the email I can bypass this if you have your pin [speaker002:] Okay I have that 397504 [speaker001:] perfect. one moment while I enter that info please [speaker002:] Alright great [speaker001:] You should receive an email to instruct you on how to access your account. [speaker002:] Okay, that's terrific. Thank you. [speaker001:] No problem. Is there anything else I could do for you today, Rodriguez? [speaker002:] That's it, thanks very much Donny. It It's been a pleasure* [speaker001:] Great! I appreciate the kind words and hope you have a wonderful day. Stay safe my friend! [speaker002:] You too, thanks again! [speaker001:] Thank you! [speaker001:] Hello, how can I help you today? [speaker002:] hello! i am really intereseted in these brown booties [speaker001:] They sound nice, do you have any specific questions about them? [speaker002:] yes, is the show regular or wide? i am just intersted in learning about the width [speaker001:] Okay, let me check that for you. Can I have your name please? Our boots are generally made wider, 16 inch more than normal U.S. sizes. Don't worry if you have any problems with size you can always return them. Can I help with anything else today? [speaker002:] that's all! [speaker001:] Okay, have a nice day. [speaker001:] Hello! How may I help you today? [speaker002:] Hi there, I am having trouble with my promo code, keeps saying it is invalid [speaker001:] I am sorry to hear that. I will help you with this issue. May I Have your full name and account ID please? [speaker002:] My name is Joyce Wu Account ID is 123674 [speaker001:] Thank you! Typically promo codes last 7 days. Is your code out of date? [speaker002:] I just got it 2 days ago [speaker001:] okay. I'll check our system. It seems that this is an error on our end. I will generate you a new promo code. [speaker002:] Great thank you so much! [speaker001:] 5X64R [speaker002:] Got it [speaker001:] THere is your new code! Is there anything else I can do for you? [speaker002:] You did everything, thank you! Have a good day [speaker001:] Have a great day. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hello, I read in an email that I received that my subscription was removed from my account but I still want it [speaker001:] I'm so sorry about that! May I get your full name so I can pull up your account and find out more for you? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez. You were informed of this via email, correct? [speaker002:] Yes [speaker001:] Let me check our system and see if this was a valid email. [speaker002:] Ok Thanks [speaker001:] I'm so sorry, it does appear that your subscription was removed, as the email suggested. Would you like me to add it back for you? [speaker002:] Yes I would [speaker001:] You're all set! The service has been reinstated. Would you check your account to ensure that it's been properly reactivated? [speaker002:] Let me go look It was reinstated thank you [speaker001:] Wonderful! Is there anything more I may help you with today? [speaker002:] That is all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello. How are you today? [speaker002:] I would like to keep my premium subscription fee, so I'd like to go ahead and pay for it now. [speaker001:] Great. Can I have your name please? [speaker002:] My name is Rodriguez Domingo. [speaker001:] One moment please [speaker002:] Thank you. [speaker001:] May I also have your account ID and Order ID please? [speaker002:] My account ID is 65G4SGQVBL and the Order ID is 9635366489 [speaker001:] And how much do you want to pay today? [speaker002:] I'd like to pay the $39 subscription fee. [speaker001:] And do you want me to use the CC that is already on file? [speaker002:] Yes, that'd be great. [speaker001:] Great. Your payment has been accepted. Anything else I can help you with today? [speaker002:] No, that was it! [speaker001:] Have a nice day. [speaker001:] Hello and welcome to AcmeCorp. With whom do I have the pleasure of speaking with today? [speaker002:] I trying to find out the status of my subscription. I don't want to lose it. My name is Norman Bouchard and I am a level Bronze. [speaker001:] Yes, I will be happy to check that out for you. Can I get your account ID and order ID please? [speaker002:] My account ID is G0PKNT7QIH and my order ID is 0650847352. [speaker001:] Thanks so much. Right now, your subscription is shower that it is expired. If you want to renew it, there is a $14 charge due tomorrow. ^ is showing [speaker002:] Yes, I would love to pay that and keep it up to date. [speaker001:] Yes great, I sent you a link to your account, so you can open that up when you have a chance and you'll be able to pay the balance to keep your membership. You have your username, correct? That will help you get into the site. [speaker002:] No, I don't have that information. If you could help me with the username then I will check out the link. [speaker001:] Yes, your username is nbouchard1 [speaker002:] Thank you for that information. I will check out the link and get that updated today. Have a great day! [speaker001:] Great, is there anything else I can help you with? [speaker002:] No, I think that is all. Thank you! [speaker001:] Wonderful, have a nice day! [speaker001:] Hello. How may I help today? [speaker002:] Hi there, I need to check my online account but have misplaced my phone. I had two form authentication set up. [speaker001:] Did you want to reset your two form authentication? [speaker002:] Sure, if that's possible [speaker001:] Absolutely. Can I get your name please? [speaker002:] Joseph Banter [speaker001:] Thank you Mr. Banter. I will need to get your e-mail next. [speaker002:] j.banter@gmail.com [speaker001:] A reset code will be sent to the e-mail address we have on file for you. For your protection please follow our best practices for security. I shall send you a link with that info. [speaker002:] Ok thank you! [speaker001:] You are welcome. Can I help with anything else? [speaker002:] No, thanks! [speaker001:] Then you have a wonderful day! [speaker001:] Hello How can I help you? [speaker002:] I I want doubt about some of the product [speaker001:] What do you mean? Are you still there? [speaker002:] I recently bought a shirt online [speaker001:] Ok [speaker002:] I want to know about the size of the shirt [speaker001:] Is there something wrong with the shirt? Like the size? [speaker002:] This shirt does not fit for me [speaker001:] Ok, I will be glad to help you. Could I have your full name or account id? [speaker002:] My name is David williams User name [speaker001:] Could I have your username, email address and order id [speaker002:] yes User name: dw820810 Email address: dw820810@email.com [speaker001:] And your order id? [speaker002:] sorry i forgotted my product ID [speaker001:] Ok Could you tell me your membership level? And when you bought the item? [speaker002:] I bought the product two week before [speaker001:] And your membership level? [speaker002:] I dont know [speaker001:] Ok Do you have a receipt? [speaker002:] ok [speaker001:] Do you have a receipt? [speaker002:] no [speaker001:] We cannot process a return without a reciept. [speaker002:] ok thank you [speaker001:] I am sorry that we can't help you. Is there anything else I can help you with. [speaker002:] nothing else [speaker001:] Have a good day [speaker002:] thank you [speaker001:] You are welcome Goodbye [speaker001:] Hello, how may I assist you today? [speaker002:] I would like to change my shipping to next week delivery [speaker001:] Okay, let me look in to this for you. Just to clarify, you want to change the shipping so it is delivered next week? [speaker002:] Right. [speaker001:] Let me pull up your account. Can I get your full name or Account ID? [speaker002:] My name is Joseph Banter [speaker001:] Just one moment while I pull this up Joseph. [speaker002:] Sure [speaker001:] Can I get you Account ID and Order ID Joseph? [speaker002:] Account ID: LNQ8K4Z19O Order ID: 0626666745 [speaker001:] I've verified your account Joseph. What is the shipping status? [speaker002:] The shipping status is "In transit" [speaker001:] I'm really sorry Joseph, but since it is In transit it has left our facilty and I can not change the shipping. [speaker002:] Ok. I wanted to avoid paying for shipping. So there is nothing you can do for me? [speaker001:] What is your membership level Joseph? [speaker002:] Gold [speaker001:] Since you are a Gold member I will be glad to credit your account for the shipping cost! [speaker002:] Great! Thanks! [speaker001:] No problem, happy I could help. Is there anything else I can help you with? [speaker002:] No that's it. Thanks again. [speaker001:] Thanks Joseph, enjoy the rest of your day. [speaker001:] Hi, how can I assist you today? [speaker002:] Hello I think the phone number on my account is incorrect [speaker001:] Okay, what's your full name? [speaker002:] Chloe Zhang [speaker001:] To verify your identity, what are your account and order IDs? [speaker002:] sorry I don't have an account number or anything, also I don't have an order ID I have a username chloez08 [speaker001:] What's your zip code? [speaker002:] 72806 [speaker001:] Can I have your email address? [speaker002:] chloez08@email.com [speaker001:] Okay I've located your account. What's the correct phone number? Please provide it in the following format [speaker002:] 009-546-4058 [speaker001:] [xxx] xxx-xxxx [speaker002:] 546-4058 [speaker001:] Okay, it has been updated in the system. [speaker002:] ok thank you [speaker001:] Is there anything else I can help you with? [speaker002:] nope, that is all I needed thanks [speaker001:] You're welcome, have a great day? [speaker001:] Hi! [speaker002:] Hi, how may I help you today? [speaker001:] I have signed up for a premium subscription shopping service And i wanted to know the status of my subscription [speaker002:] Are you wondering if the subscription is active or something else? [speaker001:] yes please and if there is a balance due? [speaker002:] Okay, could I get your full name please? [speaker001:] Joseph Banter [speaker002:] Hi Joseph, I'll also need your account and order IDs [speaker001:] Account ID: HG41HIXNEX Order ID: 3647614335 [speaker002:] Okay, let me look into the status here... Okay, your subscription is not currently active and the current amount due is $55. [speaker001:] I would like to pay the balance and activate the subscription please Can you send me a link to be able to do that? [speaker002:] Yes I'd love to, here is the link for your account [speaker001:] Thank you very much [speaker002:] You know your username right? [speaker001:] Would you be able to help me with that too? [speaker002:] It is jbanter1. Is there anything else I can do for you? [speaker001:] Thats all. Thank you so much for your help [speaker002:] Have a great day! [speaker001:] Hello. How can I help you today? [speaker002:] Hi I have a question about my account. [speaker001:] Sure. What is it? [speaker002:] I wanted to check about the status of a refund. It's been over a month and I still don't see it in my account [speaker001:] Oh So you are still waiting for a refund? May I have your name? [speaker002:] yes Chloe Zhang [speaker001:] Sorry to hear that Chloe. Lets see if I can find out happened. [speaker002:] ok thanks [speaker001:] Can I get your username, email, and order id? [speaker002:] czhang83 czhang83@email.com 7628595756 [speaker001:] Are these missing credits? [speaker002:] Yes I returned the item but I still don't see a refund This was over a month ago [speaker001:] One moment please [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I am looking for some info on Guess jeans [speaker001:] Sure, I can definitely help you with that. What would you like to know about the jeans? [speaker002:] How often do they need to be washed? [speaker001:] If you are wearing these jeans about 2 or 3 times a week, washing them once a week is recommended. [speaker002:] Perfect. Thank you [speaker001:] We also recommend that you do not wash them too often, in order to preserve the color. [speaker002:] Makes sense. thank you [speaker001:] But of course, if you engage in sports activities or other heavy-duty activities, we suggest washing your jeans right away. Is there anything else I can help you with today? [speaker002:] Gotcha. No that's all I needed Thank you [speaker001:] Thank you. Have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I'm just wondering if my account includes free shipping from outside of the country, I guess international shipping? [speaker001:] Okay, let me check up on that for you I'll need to ask some information so that I can check on your specific account My I have your full name or your account ID? [speaker002:] David Williams [speaker001:] Ah, yes, Mr Williams. I can see that your account does indeed offer free international shipping [speaker002:] Awesome! Thanks, that's all I needed. [speaker001:] You're very welcome. Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi I think I am missing about $40 in credits on my account. Name: Norman Bouchard The question regards a Tommy Hilfiger jacket I bought that costs $59 [speaker001:] Let me check on that for you now... Ok, I can send you a promo code to add credit back into your account. [speaker002:] Great, thanks so much, I appreciate it, that's all goodbye. [speaker001:] Hold on, gotta send it to you first... [speaker002:] cool, thanks. [speaker001:] GDPCD [speaker002:] got it, goodbye. [speaker001:] There you are, apologies for the inconvenience. Have a good day. [speaker001:] Hello, how may I help you? [speaker002:] hi, i needed to check the status of my order because i recieved an email stating there were more items coming than i ordered i only ordered 1 things and it says i ordered 2 [speaker001:] What is your account id? [speaker002:] CL6PKOQW0O [speaker001:] One moment please. [speaker002:] ok [speaker001:] What is your full name, email address, and order id? [speaker002:] Joseph Banter Order ID: 9240392303 jdb@gmail.com [speaker001:] And it says you ordered two items instead of one? [speaker002:] yes [speaker001:] I am sorry, the email you received is wrong. But your order looks just as you described it. I am sorry for this inconvenience. Please ignore this email. [speaker002:] ok great just wanted to make sure [speaker001:] Is there anything else I can help you with? [speaker002:] nope thats it [speaker001:] Have a great day! [speaker001:] Thanks for choosing AcmeBrands! What can I do for you? [speaker002:] I'd love to know more about a product [speaker001:] Sure, what would you like to know? [speaker002:] I had a pasta sauce stain on my shirt and I would love to know how to remove it [speaker001:] Sorry to hear! Let me check on that for you now. [speaker002:] Thanks [speaker001:] If the stain is fresh, it's quite easy. Just rinse it in cold water, and wash it immediately afterwards. If it's dried, soak the shirt in cold water for about 12 hour to loosen the stain up. Afterwards, scrub the stained area with dish soap, ideally with a toothbrush. Then, wash it again in cold water. Can I help you with anything else today? [speaker002:] Okay. Will try that Thanks Really appreciate [speaker001:] You're welcome! Can I help you with anything else? [speaker002:] That would be all [speaker001:] Okay, have a great day! [speaker001:] hello, how may i help? [speaker002:] I am going to be moving here soon, can I change my shipping address in your system? [speaker001:] if i understand correctly, you need help changing your shipping adress? [speaker002:] correct [speaker001:] i can help with that today [speaker002:] Chloe Zhang is the name on the account [speaker001:] i first need your full name to pull up your account can you please provide your current address [speaker002:] 4306 1st Ave Baltimore, CA 30840 is the current one [speaker001:] i will need 3 of the 7 of the following for verification [speaker002:] 5873 2nd ave Baltimore, CA 30840 would be the new address [speaker001:] zip code, phone number, pin, username. password, email, or order id of previous purchase any three of the above will do [speaker002:] chloez89 HDOMB8N9TY 706-2153 [speaker001:] thank you. i have updated your account is there anything else i can help you with today [speaker002:] no that was everything I needed [speaker001:] have a good one [speaker001:] Hello, how can I help you today? [speaker002:] I was hoping you could tell me if the $59 Calvin Klein jeans are dark blue or black [speaker001:] The jeans are available in a plethora of colors ranging from light blue all the way to black. If a color is listed as empty on the website, it just means we are out of stock of that selection at the moment [speaker002:] I would like to order a pair in dark blue [speaker001:] Alright, if you would like me to place the order for you, I will need your full name to pull up your account. [speaker002:] Rodriguez Domingo [speaker001:] Would you like to use the credit card we have on file? [speaker002:] Yes please [speaker001:] Alright, I went ahead and placed the order for you. You should get an email with a confirmation and delivery expectations. Can I do anything else for you today? [speaker002:] Nope that is all. Thank you! [speaker001:] No problem. Have a great day and enjoy your jeans. [speaker001:] Hello, how may I help you? [speaker002:] Hi, I need to verify an order [speaker001:] What were you wondering about you order? [speaker002:] I bought an item, but I think you are sending me 2 instead. [speaker001:] Oh, I can check on that. Could I get your name, please? [speaker002:] Joseph Banter [speaker001:] Thanks, Joseph. I'll also need your Account and Order ID to pull up some info. [speaker002:] Sure UTLISEFVGH 5745892514 [speaker001:] Thanks, let me review that order. We have in our system that you only purchased one item. The email you received was incorrect. [speaker002:] Ok, perfect! Thanks for the information. [speaker001:] My pleasure, is there anything else I can do for you? [speaker002:] No, that would be all [speaker001:] Have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] I haven't received my order yet and wanted to check on the status. [speaker001:] Sure. May I have your name please? [speaker002:] Sanya Afzal [speaker001:] Can I have your username, email, and order ID also? [speaker002:] sanyaa52 sanyaa52@email.com Order ID: 3285143956 [speaker001:] Hoe long have you been waiting for this order? [speaker002:] 5 days [speaker001:] I would wait another two days. Once the package is missing for more that 7 days please contact us. [speaker002:] Okay. Thank you [speaker001:] Sure. It should be there any day now but if it gets past 7 please let us know. Anything else I can help you with? [speaker002:] I definitely will No that is all. [speaker001:] Great. Have a nice day. [speaker001:] How may I help you? [speaker002:] Hi I'd like to confirm my shipping address [speaker001:] Sure, may I have your full name, email, username and order ID to verify? [speaker002:] Crystal Minh Email Address: cminh032@email.com Username: cminh032 Order ID: 2970248506 [speaker001:] Thank you, to be clear: You want to change your address because you believe it's not correct in your accountorders? [speaker002:] Yes [speaker001:] Okay! What is your current address? [speaker002:] 5374 1st Ave Newark, MI 86706 [speaker001:] What address do you want to show up on the account now? [speaker002:] 5374 2nd Ave Newark, MI 86706 [speaker001:] It has been confirmed. Anything else today? [speaker002:] that's all [speaker001:] Have a good day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi! I'm sooooo sorry but I need to return a shirt I recently bought, it's just not the right color for me. [speaker001:] OK. I can help with that. May I have your full name and account ID [speaker002:] Oh thank you, I know some companies can't always help with that And yes you can My full name is Alessandro Phoenix And my username is ap090819 [speaker001:] Thank you Alessandro. I have pulled up the account. [speaker002:] Oh great! [speaker001:] May I have your email address and order id [speaker002:] Sure thing! The email is ap090819@email.com And my order id is...... let's see here 5904729501 [speaker001:] Thanks. I validated your purchase. [speaker002:] I'm so embarrassed. See I'm color blind and I thought I was buying blue but it's pink! Oh the horror. [speaker001:] What is your membership level? Haha [speaker002:] My membership level is Silver If only my shirt had been silver, that I would have been okay with! [speaker001:] Thanks for being a silver member. Do you have the receipt? [speaker002:] I believe I do? I paid by credit card [speaker001:] OK. No problem. I will send you a shipping label [speaker002:] I'm not sure if that would be found with the Order ID I mentioned earlier, I can't seem to find the receipt in my emails. Oooooh okay! [speaker001:] I need your full address [speaker002:] 5687 1st Ave Raleigh, CA 7188 That should be the one! We just recently moved so it's been a bit hard to remember it. [speaker001:] Thanks. I made a note of that address. [speaker002:] Awesome! [speaker001:] How would you like to process the return? [speaker002:] Ummm would returning the payment to my card be okay? I'm not sure how you guys usually do these [speaker001:] That is fine. I mean, by mail, in store, or drop off order [to return] [speaker002:] Ohhhh! Okay, in store drop off would probably be best for me if that's okay [speaker001:] Excellent. I made a note of your preference and you are all set. Anything else I can help with? [speaker002:] Wow thank you so much! That's everything I needed [speaker001:] You're welcome. Thanks for being an awesome customer! [speaker001:] Hello, how may I assist you? [speaker002:] I would like to know the status of my refund because I have one more item to add to it. [speaker001:] I am confused. The status of your refund? Did you perhaps mean order? [speaker002:] No, I have an existing refund pending and I want to add one more item to it. [speaker001:] Can I have your full name please? [speaker002:] Alessandro Phoenix [speaker001:] Can I have your username and email address please? [speaker002:] alessandrop755 alessandrop755@email.com [speaker001:] May I also have your order ID? [speaker002:] 7336634525 [speaker001:] I found your purchase. Can you tell me why you want a refund on the other item? [speaker002:] They are the wrong size [speaker001:] Gotcha. What's the product? [speaker002:] Guess boots for $89 [speaker001:] How much did they cost? [speaker002:] $89 [speaker001:] Okay, and what was the amount of your refund prior to our conversation? [speaker002:] $100 [speaker001:] Your refund has been updated. Can I help with anything else today? [speaker002:] No, thank you [speaker001:] Thanks for your patience with me. Have a great day! [speaker001:] Hi, I am having trouble logging in [speaker002:] Hello, how may I help you today? [speaker001:] It appears I have forgotten my username [speaker002:] I'm sorry to hear that. I would be glad to help you recover your username. May I have your full name or account ID? [speaker001:] Sanya Afzal i thought my username was sanyaafzal947 but its not working can you reset my username? [speaker002:] Okay, may I also have your zipcode and email? [speaker001:] 900 sanyaafzal947@email.com [speaker002:] Your username is safzal1. [speaker001:] thank you [speaker002:] Your welcome. Will that be all today? [speaker001:] That is all i needed i just need to login now [speaker002:] Yes, ma'am. After logging in, you will be able to change your username if you would still like to. Have a great day. [speaker001:] good afternoon, how can I help you? [speaker002:] Hi! I purchased an item from your website but it never came. Can you check the status please? [speaker001:] oh I see, could you give me your full name or account ID [speaker002:] Crystal Minh [speaker001:] additional to this would give me the order ID, email and username please [speaker002:] Order ID: 9212644527 my email is crystalminh764@email.com and my username is crystalminh764 [speaker001:] everything in order, how long have you waited for the product? [speaker002:] It has been a week oh sorry 9 days to be exact [speaker001:] I understand we are sorry that you have to go through so much when receiving your order, let me order a new shipment. would you give me your full address [speaker002:] 4475 1st Ave Monterey, NY 59390 Thank you. Yeah... I really want it as soon as possible. [speaker001:] ok I just need to tell me the brand and type of the product [speaker002:] It is Michael Kors Jeans the price is $84 [speaker001:] all set! [speaker002:] Thank you. Appreciate your help [speaker001:] a pleasure to help you have a nice day [speaker001:] Hello [speaker002:] Hello and thanks for contacting Acme customer support. How may I help you today? [speaker001:] I would like to check the status of my order please? I forgot my password and cannot access my accouny account [speaker002:] Of course. Can I get your full name? [speaker001:] Albert Sanders [speaker002:] One moment Mr. Sanders. Do you have your username handy? [speaker001:] albertsanders544 [speaker002:] Great. Just a second. [speaker001:] ty [speaker002:] Just one more thing, do you have your PIN? [speaker001:] 751358 ty [speaker002:] I've created a new password for you:609e7upu8p You should have no issues getting into your account now. [speaker001:] Terrific, thank you so much Have a fabulous day! [speaker002:] Is there anything else that I can do for you today? [speaker001:] no [speaker002:] Thanks for shopping with Acme. Have a great day! [speaker001:] I would like to check on a return please. is anyone there? Checking on a return for Name: Crystal Minh Phone Number: 875-6007 Member Level: Gold Email Address: crystalminh382@email.com [speaker002:] Ok, sorry about that I will pull up your account right now [speaker001:] I also need to check on the payment method too. [speaker002:] Could I just have your order ID please? May I ask your username?, and the Order ID please [speaker001:] Hello, how can I help you today? [speaker002:] Good morrow. This is Sir David Williams checking in again [speaker001:] Well hello, Sir David Williams, it is great to chat with you today! [speaker002:] Nothing much is wrong this time, but I do seem to be having trouble with my shopping trolley. Whenever I try to add an item to the "cart" as you say in the colonies, it doesn't seem to update I beg your pardon, it's working perfectly now. And I appear to have gotten mixed up [speaker001:] Oh no! That is so frustrating when that happens. There are a few things we can try to take care of that. Glad you got it fixed.What else can I help you with? [speaker002:] Please disregard what I said about the cart. It's working for me, but I do have another query [speaker001:] I'd love to help you with whatever I can! [speaker002:] The main reason I called in [sorry about that, I completely misread something], is that I Forgot to add something to the cart [speaker001:] No problem, were you wanting to add to your order Sir David? [speaker002:] I meant to add this Tommy Hilfiger jacket to the trolley, it costs $54 American [speaker001:] I just have to verify your identity. Can I get your Account ID and Order ID? [speaker002:] my previous purchase is still in "Order Received" status, so I presume that this can be updated easily enough indeed: ATUYHEZFAT 2774659301 [speaker001:] Yes, since the item has not shipped it is no problem to add to it! May I ask what your membership level is? [speaker002:] Bronze [speaker001:] And you wanted to add the Tommy Hilfiger jacekt? [speaker002:] That is correct [speaker001:] Great, I have added that to your order and you should be receiving it before too long. Was there anything else today Sir David? [speaker002:] That shall be sufficient for all of my needs Thank for very much [speaker001:] You have a great day. And I know you will look stunning in that jacket! [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] I was going to buy an item yesterday and now that I came back today to finish the purchase the price is up like 20 dollars [speaker001:] Sure, I can look into that for you. May I have your full name, please? [speaker002:] Crystal Minh [speaker001:] One moment, Crytal. Can I get your Account ID and your Order ID? [speaker002:] NGAPB6N9XY 7623802954 [speaker001:] Crystal, the price increased due to import restrictions placed upon us by the federal government due to the Coronavirus outbreak. Unfortunately, our pricing is dynamic and subject to change. [speaker002:] so theres nothing that can be done? [speaker001:] I can offer you a promo code, just this one time. Would that satisfy you? [speaker002:] yes i love promos [speaker001:] Me too! [speaker002:] almost as much as pizza [speaker001:] ..not that much! okay one promo code, everyone knows the rules: 6CDWB Is there anything else that I can do for you today? [speaker002:] no thats all thanks [speaker001:] Have a great day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi, I have a question about an item. [speaker001:] Okay, I can help you with that. Which product do you need more info about? [speaker002:] The $49 Tommy Hilfiger boots Are they waterproof? [speaker001:] Most of our boots are waterproof, however depending on the season there is a chance they may not be. The best way to ensure that they are is to check the guarantee that is attached once purchased. [speaker002:] Ok sounds good to me. [speaker001:] Is there anything else I can help you with today? [speaker002:] Nope, that's it. [speaker001:] Great, enjoy your day! [speaker001:] Hi, how can I help you? [speaker002:] do you price match? because these jeans are way cheaper [speaker001:] May I have your name or you account ID? [speaker002:] chloe zhang [speaker001:] We use pricing algorithms. Our prices change dynamically. It is outside of my control as an agent. [speaker002:] Ugh, fine, walmart gets my business good day sir [speaker001:] I can offer you a promotional discount. GW73M [speaker002:] if its 15% or better im sold [speaker001:] I hope you will consider shopping with us. Is there anything else I can answer for you today? [speaker002:] chloe zhang likes how you operate thats it [speaker001:] Thank you. Have a good day. [speaker001:] Hello. My names is James. How can I help you? [speaker002:] I purchased a pair of Micheal Kors jeans for $99. They're the wrong color and I'd like to return them. [speaker001:] Okay, I can help with that. [speaker002:] Here's some of my info. Email Address: rodriguezd847@email.com Username: rodriguezd847 [speaker001:] First, can you tell me order ID? [speaker002:] Order ID: 1286422308 [speaker001:] What is your membership level? [speaker002:] Silver [speaker001:] And what is the purchase date? [speaker002:] 2019-10-29 [speaker001:] Okay, you are within the eligible return date. Do you have the original receipt and packaging? [speaker002:] Yes. [speaker001:] You'll need to print out a return shipping label. For that I need your full address. [speaker002:] 5954 1st Ave, Brighton, WA 32572 [speaker001:] Where would you like to drop the package off? You can send it by mail, take it to a store, or take it to a UPS drop off center? [speaker002:] I'll send it via mail. [speaker001:] Is there anything else I can help you with? [speaker002:] Will I be reimbursed via PayPal? [speaker001:] Your payment method will be refunded directly. [speaker002:] Ok. That's all. Thanks for all the help. [speaker001:] Have a good day. [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi I need to make a return please. Can you help? [speaker001:] Sure! Why would you like to return your item? [speaker002:] I bought these boots as I thought they would go so well with my Wonder Woman costume, but they are the wrong color. Can I return them? The brown just doesn't go [speaker001:] It will depend on a few different things, so let's get started. May I have your full name? [speaker002:] Rodriguez Domingo [speaker001:] Brown can never exist on Wonder Woman's boots. [speaker002:] I should have thought this through before! [speaker001:] May I also have your username, email address, and order ID so I can validate your purchase? [speaker002:] rdomingo145@email.com [speaker001:] The boots must have been amazing to make you forget about it! [speaker002:] rdomingo145 Order ID: 4824723733 [speaker001:] Thanks! What membership level do you belong to? [speaker002:] I'm a Guest level [speaker001:] When did you buy the boots? [speaker002:] 2019-12-06 [speaker001:] Do you still have the receipt? [speaker002:] I do have the receipt, but not the original packaging [speaker001:] That's fine. Luckily, since you have the receipt you can still return them. May I have your full address? [speaker002:] Yes! It is6100 Lexington Ave Monterey, TX 57242 [speaker001:] How would you like to process your return? You can send it by mail, take it to a store, or to a drop off center. [speaker002:] This is awesome, now I can re-order with red boots this time! Much better for Wonder Woman! [speaker001:] I completely agree! [speaker002:] I will bring it into the store [speaker001:] The store is waiting for you to take the boots in. Is there anything else I can help you with? [speaker002:] That's it for now. Thank so you much! [speaker001:] You're welcome! Good luck in your hunt for red boots. [speaker001:] Hello, how may I help you today? [speaker002:] Hi there. I'm trying to access the website, but it's going super slow [speaker001:] Ok I will give this information to our website team. Have you tried logging out and logging back into our site? [speaker002:] Yes, I've already tried that, along with closing the browser and re-opening [speaker001:] Have you tried visiting other websites? [speaker002:] Yes [speaker001:] Are they slow also? [speaker002:] Yes. It seems like it may be my internet I'll restart my router and try visiting the website again. Thanks [speaker001:] It appears to be a problem with your connection and not the AcmeCorp website. Is there anything else I can help you with today? [speaker002:] Yes, I think so. No, that's it. Thank you! [speaker001:] Have a good day and good luck with your internet! [speaker001:] Hello how can I help you today? Hello are you there? [speaker002:] yes i want to confirm my shipping address and also check the sttus of my shipment [speaker001:] Okay just one moment So you wish to check the status of your shipment? [speaker002:] yes please [speaker001:] Okay can you please provide me with your Full name and Account ID? [speaker002:] Name: Chloe Zhang Account ID: 6BVSVEUPRN [speaker001:] Okay I have pulled up your account. I will also need your order ID to pull the order [speaker002:] Order ID: 3598040740 [speaker001:] Okay great I've pulled up the order. Just to validate the order can you confirm your email address as well? I'm sorry username and email address [speaker002:] Username: cz007396 Email Address: cz007396@email.com [speaker001:] All right I've validated your purchase Just to confirm you want to make sure your order in on schedule? [speaker002:] yes please [speaker001:] Okay it does appear that your order is behind schedule. I can go ahead and update that order for you to ensure it is delivered on time. Will that be acceptable? [speaker002:] yes please thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] thats all [speaker001:] Your order has been updated have a great day! [speaker001:] Hello! How may I help you? [speaker002:] what is the status of my subscription? [speaker001:] May I have your full name, account ID and order ID to find out? [speaker002:] Albert Sanders ZNHMLEPJRJ 4474754492 [speaker001:] It is not active, it was due yesterday for 14 dollars. [speaker002:] can I please pay that now [speaker001:] Yes, of course. May I use the card on file? [speaker002:] yes [speaker001:] It has been paid, anything else I may help you with today? [speaker002:] nope that was it [speaker001:] Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Yes i checked my account and i see the premium subscription has been added to my account and i did not want it. I see that you guys charge me for this [speaker001:] Hello, can you provide me your full name or account ID so I can look into this? [speaker002:] Joyce Wu, account 1WED473 [speaker001:] How did you hear about this issue? [speaker002:] my spouse [speaker001:] Hello, it looks like you are correct, this is an error on our end. I will go ahead and remove the service for you. I will also offer you a refund of $40 for the item [speaker002:] thank you [speaker001:] Is there anything else you need? [speaker002:] no that will be all [speaker001:] Have a great day [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello, I have a quetion about the status of my subscription. I would like to find out how much is due [speaker001:] Sure! Can I get your name please? [speaker002:] Joyce Wu [speaker001:] Thank you, Joyce. Can I also get the Account ID and Order ID? [speaker002:] HQ2QMNS1LU, 1078685111 [speaker001:] Perfect. Let me pull up that subscription information. Alright Joyce. It looks like your subscription is active and you actually do not owe anything on it at this time. In the future if you would like to look this information up you can do so at the following link. Can I help you with anything else today? [speaker002:] Ok great thank you That is all [speaker001:] Thank you and have a great day! [speaker001:] Hello how can i help you today [speaker002:] Hi. My name is Chloe Zhang. I am trying to check on my account but I seem to have forgotten my password. Can you help me? [speaker001:] Yeah of course Could i have your username please [speaker002:] I do not have that information. My phone number is 022-0471 and my address is 2534 Primrose Ave, Baltimore, NY 23181, if that helps. [speaker001:] Okay one moment please. okay your username is czhang34 i cannot give you your old password but you can make a new one could you give me your pin number or answer to your security question please [speaker002:] My security answer is Ahmed [speaker001:] qpyd0xyo7wb There is your temp password you can change your password now that you have access to your account again Is there anything else i can help you with today [speaker002:] That is it for today. Thank yu. you [speaker001:] No problem, have a nice day [speaker001:] Hello, how can I help you [speaker002:] Hi there! My name is Alessandro and I'd like to check on the status of my order. The shipping cost seemed a little high. [speaker001:] Do you want to downgrade shippping so it cost less? [speaker002:] I believe my package has already been shipped, as my order statement shows it as out for delivery [speaker001:] Then What do you need done? [speaker002:] I'd like to see about getting the shipping cost refunded. My order isn't here yet, and I really think I paid too much. Could it have been a system errorentered incorrectly? [speaker001:] You want to get the shipping fee waived, is that correct? [speaker002:] That is correct. I order from this site often, and this is the first time I've had this issue [speaker001:] Okay, I will be happy to help you with this. Can I get your username, email and order id I need to validate your order [speaker002:] Absolutely, thank you so much for assisting me, My username is alessandrophoenix912, email is alessandrophoenix912@email.com, and the order ID is 9542267337 [speaker001:] Thank you everything looks good since it is going to be delivered soon I can give you a refund back for the shipping fee [speaker002:] Right on, that sounds perfect! [speaker001:] There it should show up on your account soon, Do you need any further help [speaker002:] That's all for today, thank you again for your assistance [speaker001:] Have a great day. [speaker001:] Hi, how can I help? [speaker002:] I'm looking for more info on a product. Can you help me? [speaker001:] What is the product? [speaker002:] It's a Michael Kore jacket Michael Kors sorry [speaker001:] What would you like to know? [speaker002:] Is it wash or dry clean only? [speaker001:] The jacket can be cleaned in a normal washer and dryer. We do suggest you dry the item on low heat as the material can shrink under higher temps. [speaker002:] Oh perfect, thanks! I think I will buy it knowing that, thanks! That's all I needed today [speaker001:] Thanks for being a customer. Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] ugh your website! it is so so so slooooow [speaker001:] You seem quite annoyed, I'm sorry about that. [speaker002:] don't mean to take it out on you! sorry I am just grumpy now i know it is not your fault [speaker001:] No, I understand. Let me look into what the problem might be. Could I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] Mr. Phoenix let's start with having you try another website, just to rule out connection issues. [speaker002:] it's def. not that i am running loads of tabs atm they are all loading just fine [speaker001:] Please try logging out then back into your account to see if that helps at all. [speaker002:] sure ok that may have been the problem seems a bit better now [speaker001:] That's good. Sometimes the account needs a kind of reset and it's back on track. [speaker002:] ok. thx [speaker001:] Can I help you with anything else today? [speaker002:] nope [speaker001:] Have a good day. [speaker001:] Hello, how can I help you? [speaker002:] Hi, I just wanted to make sure the jacket and shirt I ordered are the correct ones. I just got an email implying otherwise, and just wanted to check the status of my shipment [speaker001:] Could I please have your full name? [speaker002:] Yes, my full name is David Williams [speaker001:] Thank you, David. I will also need your account and order ID. [speaker002:] My account ID is N50EVIQXBG and my order ID is 1023919660 [speaker001:] Okay, great, I have your account here. Now to just validate the purchase I'll need to know your Username and email address. [speaker002:] My username is davidwilliams051 and my email is davidwilliams051@email.com [speaker001:] Everything is pulled up. Now, could you tell me again what kind of question you have about the order? [speaker002:] The items I ordered are a black Michael Kors jacket and a gray Michael Kors shirt, but I just checked my email and received a message that listed different items. Could you please make sure that the items delivered are the correct ones? [speaker001:] This email is incorrect. We have on file that you ordered 1 black Michael Kors jacket and 1 gray Michael Kors shirt. Sorry for this inconvenience, but your order is correct. [speaker002:] Thank you for letting me know! I appreciate your help. That answers my question [: [speaker001:] Is there anything else I can do for you? [speaker002:] That will be all, thanks! [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I need to make a change to my shipping address. [speaker001:] Glad to help. May I have your full name please? [speaker002:] Norman Bouchard [speaker001:] thanks Norman. Give me a second. Can I have your current address for verification purpose? I also need your telephone number and PIN number, please. [speaker002:] Phone Number: 513-9359 3927 Woodshore St Newark, TX 94969 I can't seem to find a pin number. [speaker001:] Do you have other information such as username or email address? [speaker002:] sure, one second normanb1@email.com Does this look like a user name? normanb1 [speaker001:] I will try that. Give me a second. It doesn't seem to work. Do you have an account id and order id? [speaker002:] ummmm Order ID: 8843339482 Account ID: YRUWIERTK1 [speaker001:] Do you just want to change the shipping address for this time or change your profile address? [speaker002:] just for this order. I am staying with a friend while my kitchen is being remodeled. [speaker001:] got it. Thanks Norman. What is the shipping status of your order? [speaker002:] Oh, it says out for delivery. [speaker001:] Okay, give me a second. thanks for your patience. [speaker002:] no problem [speaker001:] what is your new shipping address? [speaker002:] 432 Oakridge Circle Apartment 446 Newark, TX 94969 [speaker001:] thanks Norman. Your order has been updated. is there anything else that I can help you with? [speaker002:] Wonderful, Thanks for your help. that will be all. [speaker001:] Have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] Hi, I would like to know when the fall collection drops. I have been looking at buying a few items [speaker001:] I'd be glad to help you. [speaker002:] Thank you [speaker001:] Our fall collection starts on October 3rd. [speaker002:] I see. Thank you [speaker001:] Do you have any other questions? [speaker002:] Thats all I needed to know. Thank you for your help [speaker001:] You're welcome. Have a good day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi, I wanted to know what the status of my refund is because if it's not too late, I want to add something to it. [speaker001:] I see. One moment please [speaker002:] Okay [speaker001:] What is your full name or account ID? [speaker002:] Sanya Afzal [speaker001:] Great, now i need your username, email address, and order ID please. [speaker002:] sanyaa18 My email is sanyaa18@email.com And my order ID is 5734836583 [speaker001:] Your refund has not yet started. [speaker002:] Okay. So does that mean I can add something to it? [speaker001:] You're refund has also been initiated online I will confirm this, one moment please [speaker002:] Sure [speaker001:] Alright, good news! You can update the order. [speaker002:] Oh good! [speaker001:] What is the item you want to return? [speaker002:] I want to return a Calvin Klein shirt. [speaker001:] How much was the shirt? [speaker002:] It was $49 [speaker001:] You're all set! [speaker002:] Awesome, thanks! [speaker001:] Is there anything else I can do for you today? [speaker002:] No, that's all. [speaker001:] Great, have a good day! [speaker002:] You too! [speaker001:] I appreciate it. [speaker001:] Hello, how can I help you today? [speaker002:] I forgot my password. my name is Snay Afzal Sanya Afzal [speaker001:] Okay, can I have your username? [speaker002:] Afzal3 [speaker001:] Okay, can I have your PIN number? [speaker002:] 204556 [speaker001:] Okay, I've made you a new password so you can get into your account and change it to whatever you want. Your new password is: ydaszw5owhs Is there anything else I can do for you? [speaker002:] Thank you. that's all [speaker001:] Then have a nice day! [speaker001:] Hi, there. How may I help you? [speaker002:] I was browsing around your website, and I accidentally added a shirt to my cart that I don't want to buy. I need to remove it. [speaker001:] Okay, have you purchased the shirt yet? [speaker002:] Yeah, I accidentally bought it. It's the wrong size so I don't want it. [speaker001:] Okay, so you'd like to cancel that item and get a refund? [speaker002:] Yes, please [speaker001:] Okay. I can help you with that. May I have your name please? [speaker002:] Norman Bouchard [speaker001:] And you mentioned it was the wrong size, correct? [speaker002:] Yeah, bought a small and need a medium [speaker001:] Can I get your Username. email address, and Order ID? [speaker002:] Ummm...I'm not seeing my username, but I do have the other info. Will that be okay? Order ID: 6280938266 [speaker001:] Can you give me your Account ID and Order ID? [speaker002:] Account ID: YI68DMUJNG [speaker001:] what is the shipping status? [speaker002:] It says order received [speaker001:] Okay, I will immediately remove that from your order and issue a refund. [speaker002:] Wow! That was easy! [speaker001:] How much was the item? [speaker002:] $54 [speaker001:] Okay, the refund has been initiated. Good thing you contacted us as soon as you did! [speaker002:] Yeah, I'm impressed that it was so simple Thank you! [speaker001:] You are welcome! Is there anything else you need today? [speaker002:] That's everything thanks!:-] [speaker001:] Have a great day! [speaker001:] Thank you for contacting AcmeBrands. How can I help you today? [speaker002:] hi there. I'm thinking of placing an order but I need more information about the return policy. [speaker001:] Okay, but before I find that information for you, could you provide me with your name please? [speaker002:] sure. It's Chloe Zhang. [speaker001:] Give me one moment, Chloe, and I'll provide you with our return policy information. [speaker002:] ok [speaker001:] Our return policy depends on your membership level with use. Gold member get unlimited returns while our Silver members get 6 months to make returns. Bronze members get 90 days and all other only have 30 days. [speaker002:] I have gold membership. [speaker001:] Awesome! You get unlimited returns and just need to contact us at anytime that you need to return an order. [speaker002:] oh ok so it's that easy? [speaker001:] Yes, unlimited returns are a reward for our most loyal customers. [speaker002:] great thanks! [speaker001:] You're welcome. Is there anything else I can help you with today Chloe? [speaker002:] nope that is it, thanks [speaker001:] Great! I hope you enjoy the rest of your day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi, I would like to change my shipping details I moved and I forgot to set up the right address [speaker001:] Okay, let me look into that for you. One moment. I can help you change the address. [speaker002:] Awesome! [speaker001:] Can I get your full name? [speaker002:] David Williams [speaker001:] What is the shipping status of your order? [speaker002:] it says Order Received [speaker001:] Okay, I need just a little more info. May I have your username, email address and Order ID? [speaker002:] Sure no problem. dw812045, dw812045@email.com, 1149692664 [speaker001:] Perfect, now I'll change the address for you. [speaker002:] THanks the new address is 2364 Circle Drive Newark, TX 39091 [speaker001:] got it! [speaker002:] Thank you so much! [speaker001:] That's all set. Is there anything else I can help you with? [speaker002:] Nope that's it [speaker001:] Have a great day! [speaker001:] Hello, how can i help you? [speaker002:] Yes Does the subscription plan offer free internatonal shipping? [speaker001:] I will check on your account Can I get your name. [speaker002:] Yes Alessandro Phoenix [speaker001:] I found your account. Now I will check. Yes. Your account does offer free international shipping. I will also send you a link so that you can read the faq about all the things you can do on your account. http:www.acmebrands.comfaq. Do you need anymore help? [speaker002:] no that is really good news though!! [speaker001:] Okay, have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi! I just bought a Tommy jeans for $89 this morning. However, I looked at Nordstorm website and they are selling the same product for $50. Can you do something about it? [speaker001:] Yes, I can help you with that [speaker002:] And I look at some other websites, most of them sell the jeans for $50 as well Thanks. [speaker001:] Ok, one moment please. Let me check what I can do Ok, just to clarify. You are unhappy with the price of the Tommy jeans because they are less expensive other places, correct? [speaker002:] yes [speaker001:] Ok, can I get your full name or Account ID please? [speaker002:] Crystal Minh [speaker001:] Ok, I just need to verify your order Can I have your Account ID and your Order ID please? [speaker002:] Account ID: L3YFL1J4MI and Order ID: 1899020335 [speaker001:] Thank you I'm sorry you are experiencing this [speaker002:] no worries [speaker001:] Our prices are very dynamic and tend to change based on algorithms and trends in the marketplace [speaker002:] so can you adjust the price for me? [speaker001:] Unfortunately, I can't change the prices. What I can do is create a promo code for you if you would like? It will discount your next order with us [speaker002:] Ok. better than nothing. [speaker001:] Yes, sorry I can't adjust the price for you. Hopefully, this can help you feel a bit happier with your purchase though! 6XQNF [speaker002:] Thanks [speaker001:] That is your promo code to type in at checkout. Your welcome Sorry you have experienced this problem. [speaker002:] It's fine. Appreciate your help [speaker001:] Can I help you with anything else today? [speaker002:] That will be all [speaker001:] Ok, have a great day. Good Bye [speaker001:] how may i help you [speaker002:] I wanted to make sure the item price was the 89$ i saw initially I got an email that is saying it is higher for some reason Can you confirm that for me? Is the price still 89 dollars? [speaker001:] so you are asking today about an additional fee added to your order? [speaker002:] Yes the email seems to indicate the price is more than what I paid at checkout [speaker001:] i can help with that may i have your full name to pull up the acccount [speaker002:] Alessandro Phoenix [speaker001:] thank you i will also need your account and order id [speaker002:] RVWKAMJDH3 0791120690 [speaker001:] thanks. one moment please what is your membership level? [speaker002:] bronze [speaker001:] it seems this was an error on your end, and there is nothing i can do for you i must apologize, that the price you see in your email, is the price you paid it was due to a price surge [speaker002:] but the payment screen displayed less? [speaker001:] you must have missed the additional price surge fee on the order [speaker002:] alright [speaker001:] my apologies, have an ice day [speaker001:] good afternoon, how can I help you? [speaker002:] Hello. I bought a Tommy Hilfiger shirt but I saw it way cheaper at Macy's. [speaker001:] oh I will clarify your doubt. first would you give me your full name or account ID please [speaker002:] Sure thing.. Joseph Banter The shirt cost me $94, but I was at Macy's yesterday and saw the exact same one for $74. [speaker001:] additional to this you would give me the order ID and account ID to verify the purchase well. [speaker002:] Order ID: 0707863502, Account ID: KUQPQMPFGB [speaker001:] I understand your concern [speaker002:] Thanks [speaker001:] Thanks for your patience, I just reviewed and it turns out that it is due to the algorithm of our website that will update prices [due to errors or old prices] Sorry this has caused you some inconvenience but it is something out of my control [speaker002:] Can I get a credit for the extra $20 I spent? [speaker001:] sure thing! one moment. T7AZO here you go [speaker002:] Awesome, thanks! [speaker001:] a pleasure to help you have a nice day [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I wanted to get into my account, but can't because I forgot my password. [speaker001:] I would happy to help with your password. [speaker002:] Thanks [speaker001:] May I have your full name or account id please? [speaker002:] I don't have that with me Crystal Minh Sorry, I obviously have my name but not account id [speaker001:] Do you have your username? [speaker002:] I don't have my username [speaker001:] So we need to create your username first. I need to verify your identity. Do you have your zipcode and phone number? [speaker002:] Zip: 2507 Phone Number: 279-0473 [speaker001:] Thank you. Your username is cminh1 [speaker002:] Great! [speaker001:] I am not able to get your old password so we need to create a new one. [speaker002:] Okay [speaker001:] May I have your pin or security question answer? [speaker002:] Pin Number: 906770 [speaker001:] your new password is: w8k3buls6h Is there anything else I may help you with today? [speaker002:] Great, Thanks! That is all [speaker001:] Your welcome, Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how can I help you [speaker002:] Hello, I am upset about an item I wanted to purchase as the price is much higher than yesterday It is the Tommy Hilfiger jeans [speaker001:] Well let's take a look. What is your full name please? [speaker002:] Alessandro Phoenix [speaker001:] Alright, can I get your account ID and your order number please? [speaker002:] VM8MMFJT7G, 0942981943 [speaker001:] It appears that our AI did adjust the price upwards overnight. Changes in price do happen quite frequently so it may drop again. These changes are AI controlled and are outside my control. Sorry for the misunderstanding [speaker002:] Is there anyway I can get a promo code for this? [speaker001:] Sure, I can see you have been a customer for awhile so I can generate a 1 time promo code. DIL3C [speaker002:] Thank you very much [speaker001:] This will revert the price to the same as it was yesterday [speaker002:] Great! [speaker001:] Is there anything else I can help you with? [speaker002:] That is all [speaker001:] Alright, have a great day. [speaker001:] Hello, thanks for contacting AcmeBrands! How can I help you? [speaker002:] I want to look at my shopping order history but cam't [speaker001:] Okay, let me see what I can do. [speaker002:] I lost my phone and can't use the two-factor authentication [speaker001:] Ah, I can reset that for you with no problem! What is your full name, please? [speaker002:] Chloe Zhang [speaker001:] Thank you, Chloe. And what is your email address on file? If you don't know what it is, I can verify your account with other methods. [speaker002:] That would be great! [speaker001:] Do you have your PIN or mother's maiden name that you can tell me? [speaker002:] My security answer is Livingston [speaker001:] Thank you. A reset code will be sent to your email on file, zhang gang@email.com. [speaker002:] Wonderful, thank you! [speaker001:] I'm also sending you a link about best security practices to keep your account secure. Can I help you with anything else today? [speaker002:] Thanks that is helpful! That is all [speaker001:] Okay, have a good day, Chloe! [speaker001:] Hello, I need to return an item as it is the wrong size [speaker002:] Glad to help. May I have your full name please? [speaker001:] Joyce Wu [speaker002:] thanks Joyce. Can you please let me have your username, email address and Order ID to validate this purchase? [speaker001:] : jwu02997, jwu02997@email.com, 5212889013 [speaker002:] thanks. Perfect. What is your membership level? [speaker001:] Bronze [speaker002:] What is the purchase date of your item? [speaker001:] 2019-10-24 [speaker002:] give me a second. do you still have the receipt with you? [speaker001:] I don't [speaker002:] Is the item in original packaging? [speaker001:] No [speaker002:] Since 90 days have lapsed, we are not able to process a return without receipt or original packaging. Sorry about that. [speaker001:] Ok thank you anyways [speaker002:] You are welcome. Is there anything else that I can help you with? [speaker001:] That is all [speaker002:] Have a nice day! [speaker001:] Hi, how may I help you? [speaker002:] Hi, I am having issues with the site. Everytime I do a search unrelated items come up. [speaker001:] Sorry that's happening First I will write a report so our website team can work on it [speaker002:] ok [speaker001:] Next, can you try logging out of your account and then logging back in? This can sometimes fix the issue [speaker002:] okay. I attempted that and it is still happening. [speaker001:] ok. Can you try clearing the cookies from your browser? I can explain how if you need me to. This will often fix it [speaker002:] Tried that and that seems to have helped! [speaker001:] Great! Can I help with anything else? [speaker002:] That is all for today. [speaker001:] ok, have a great day [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I just got my bill, and it looks like you guys charged me twice for the subscription. It's listed two times on the bill [speaker001:] Oh, I'm sorry to hear that. Let me see if we can clear this up for you May I ask your full name to begin with? [speaker002:] Crystal Minh [speaker001:] Thanks Ms Minh. And this was your subscription that you were overbilled for, correct? [speaker002:] yes [speaker001:] okay, to take a look at the billing details, I'll just need your account ID and order iD and also, your membership level [speaker002:] Account ID: 3YEO1IR2HE Order ID: 3219194995 silver membership [speaker001:] and how much were you billed for? [speaker002:] 40 [speaker001:] Oh, I see. And, yes, the system is showing that you were indeed billed twice. We're very sorry about that [speaker002:] can you refund the extra fee? [speaker001:] Yes, I can get right on that for you This will just take a moment [speaker002:] great thanks! [speaker001:] Okay, the refund should be going through now [speaker002:] great, thank you so much! [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] nope, that covers it! [speaker001:] Excellent. Have a great day, Ms Minh [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] Hi. My name is Rodriguez Domingo. I have a question about this Tommy Hilfiger shirt for $99. I am curious as to what the washing instructions are? [speaker001:] Rodriguez, I'll certainly look into that for you. One moment. Wow, that's a really nice shirt! Amazingly, you can just throw it in the washer with all of your other clothes! [speaker002:] Really, great! [speaker001:] We do recommend a color guard with bleach though. ANd when you dry it, do it on the permanent press setting. [speaker002:] Ok. [speaker001:] Does that answer your questions! [speaker002:] Yes. Thanks for the instructions. [speaker001:] Is there anything else that I can help you with today? [speaker002:] That's it for today. [speaker001:] Have a great day and thanks for shopping with Acme! [speaker001:] Hi, thank you for contacting Acme today. How can I help you? [speaker002:] Yes, can you please tell me what the different membership levels are? [speaker001:] Sure! Can I get your first name to better address you first? [speaker002:] Alessandro Phoenix [speaker001:] Thanks Alessandro. So, we have 3 membership levels. Bronze, Silver, and Gold. [speaker002:] I am thinking of buying your most expensive item I am a Gold member [speaker001:] Ok, great. Did you have a specific question about an item? Can I help you with something else? [speaker002:] No, I am good thanks [speaker001:] Excellent. Have a great day! [speaker002:] you to [speaker001:] Thanks. Bye now! [speaker001:] Hi! How can I help you today? [speaker002:] I would like to check on my order status, but i cannot access my account because i forgot my phone two factor authentication [speaker001:] OK, I can help you with that. I'll need to send you a special code to your email, is that okay? [speaker002:] yes that is okay [speaker001:] Great, let's start with your full name, please. [speaker002:] Sanya Afzal [speaker001:] Now I need your email address. [speaker002:] sanyaafzal698@email.com [speaker001:] Got it. I'm going to send the reset code to you via that email address. [speaker002:] okay [speaker001:] I'll also send you some info on protecting your account. [speaker002:] okay [speaker001:] That should do it. Is there anything else that I can help you with? [speaker002:] No that is everything, thank you for your help [speaker001:] Have a great day! [speaker001:] good afternoon, how can I help you? [speaker002:] Hi. My name is Crystal Minh. I have a question about these Tommy Hilfiger boots for $79. Is it possible to have my name stitched on them, and if so what is the cost? [speaker001:] sure, one moment Miss Crystal. ok, the price to engrave something on your boots will depend on how much text you want to add so you know, Stiching costs 30 cents per character for the first 15 characters, 20 cents per character for the next 15 characters, and 10 cents per character for any additional characters. [speaker002:] Ok. I will need 4 characters. [speaker001:] then it will be $ 1,20 Miss Crystal [speaker002:] Great thanks! [speaker001:] not problem have a nice day! [speaker001:] Hi! How can I help you today? [speaker002:] Hello, I would like to remove an item from my order as we don't want it anymore [speaker001:] No problem, one moment please. What is your full name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] In order to validate your purchase, I need your username, email address, and order ID. [speaker002:] My order Id is 1218012872, username is rdomingo45, email is rdomingo45@email.com [speaker001:] I appreciate this information. Do you want the refund by gift card, value in your account, paper check, or credit card? [speaker002:] gift card please [speaker001:] Sure, I need your address to send it to you. [speaker002:] 3374 2nd Ave Brighton, MI 74811 [speaker001:] How much was the item? [speaker002:] $64 [speaker001:] Refund completed! Is there anything else I can do for you today? [speaker002:] that is all [speaker001:] Great, thank you for contacting AcmeCorp and have a good day! [speaker001:] Hello, how can i help you today [speaker002:] Search is taking too long. All I'm seeing is a spinning wheel in the search bar [speaker001:] Sorry about that, first could you try logging out and logging back in then searching again [speaker002:] O.k. I did that, and it's still just spinning away. NO search bar function [speaker001:] Okay next could you try clearing your cookies click on settings more details and you shhould see the option there [speaker002:] I found it. That seems to have worked. It looks like the search bar is working now. [speaker001:] Okay great, is there anything else i can help you with today [speaker002:] That's all I needed. Thank you so much. [speaker001:] No problem, have a nice day [speaker001:] Hello! Welcome to AcmeBrands, how cani help you? [speaker002:] Hi. I am very frustrated because I am trying to use your website and it is running SO slowly! [speaker001:] i'm so sorry! I am going to write up a report and send it to the network team. Can you please try logging out and logging back in? [speaker002:] I tried that. It didn't work. The website is still running incredibly slowly. [speaker001:] Can you please try going to another website adn let me kno if you still have slowness? [speaker002:] I tried another website adn, and that did not help the slowness, either. [speaker001:] PLease close all the tabs in your browser and all the other programs that may be running [speaker002:] I did close the tabs and other programs, and the website is much faster now. Thank you for your help. [speaker001:] great, can i help you with anything else? [speaker001:] Hello and welcome to AcmeCorp. With whom do I have the pleasure of speaking with today? [speaker002:] Sanya Afzal [speaker001:] Hi Sanya, how can I help you today? [speaker002:] Hi, I had a question about promo codes When can they be used? [speaker001:] Sure I'll be happy to answer that. You can use your promo code in general for 7 days after it's issued. The expiration date should be visible at the bottom of the paper. You can use it on all the items in our store except jewelry. You can't apply a promo code to shipping, taxes, fe ^ taxes, fees or any sale items. [speaker002:] Ok [speaker001:] I hope that answers your question. Is there anything else I can help you with today? [speaker002:] No, thank you, that was it. [speaker001:] Great, hope you have a wonderful day. [speaker001:] Hello! Thank you for reaching out to us today. How can I be of assistance? [speaker002:] Hi, I want to know what happens if i'm late on a subscription payment [speaker001:] Sure! Can I please get your name? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman! Let me pull that information up for you! [speaker002:] Thank you [speaker001:] Norman were you looking to extend your payment date on your subscription? [speaker002:] no I'm just trying to find out what happens if I'm late [speaker001:] Sure. Can I get your Account ID and Order ID also? [speaker002:] I'm just trying to find out because i'm thinking of buying stuff [speaker001:] Do you have a membership with us? [speaker001:] Hello. How can i help you today? [speaker002:] Hi. I've noticed that your items always seem to be out of stock. This is for ALL items and it is ALL the TIME It's very frustrating [speaker001:] That does sound frustrating So it's not one specific item but a wide variety that is out of stock? [speaker002:] Yes, a wide variety. Every time I think about buying anything it is out of stock! It's ridiculous. [speaker001:] Let's dig into this. Can I get your full name please? [speaker002:] Norman Bouchard [speaker001:] Okay. I see what your saying with these items out of stock. I'm going to write a report to purchasing department immediately. [speaker002:] That would be great. Let them know that it is costing the company customers. [speaker001:] I agree. It is also costing us profits from being able to sell these items. I apologize for the inconvience. Is there anything else I can do for you today? [speaker002:] That's all. Thanks for listening to me vent [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] I can't place my order because it keeps rejecting my credit card. [speaker001:] I'm sorry to hear that, there could be a few reasons it might be happening but let's look into it to see if we cant get it fixed. First could you try re-entering your details for me just to make sure there isn't a typo? [speaker002:] yeah, that's not working. [speaker001:] Alright, next could you try logging out and back in to your account to see if that clears anything up then try again? [speaker002:] just a minute nope still rejected [speaker001:] Ok. Could you double check the expiration date for me. I've had a few cases where I didn't realize it was expired and it's a fairly common problem. [speaker002:] it looks lgood [speaker001:] Alright well if you would like I could try making the purchase for you. [speaker002:] That would be great. Thank you. [speaker001:] Okay, Could I have the card number and expiration date please? [speaker002:] 1010 0000 2222 1010 1029 [speaker001:] Great thank you, and what Item were you looking ot buy? [speaker002:] The tommy hilfiger jacket [speaker001:] Alright one second while i try to process the payment. Looks like it went through. I;ll notify our website team about the card rejection issue but your card is fine and the order has been placed. Was there anything else I could help you with? [speaker002:] Wonderful. You've been immensely helpful. [speaker001:] No problem, I'm glad I could help. Thank you for shopping with us. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello, i wanted to know when the fall collection drops? [speaker001:] Sure, let me check on that for you. [speaker002:] okay, thank you [speaker001:] I just checked, and the fall collection will be released on October 3rd. Is there anything else you need assistance with? [speaker002:] Thank you so much, that will be all i have today [speaker001:] Great, have a nice day! [speaker001:] Hello and thanks for contacting AcmeBrands. How can I help you today? Are you there? [speaker002:] Hi, I want to know what material this product is made out of a guess jacket $54. [speaker001:] I'd be happy to find that information for you, but first, could you provide me with your name? [speaker002:] Rodriguez Domingo I haven't purchased it yet, but I was thinking of getting it as a gift. [speaker001:] That would be a great gift. I'll be just a moment while I search up that information for you, Rodriguez. The outside of the jacket has synthetic materials like polyester, nylon and tricot to make it windproof, but the inside is lined with cotton, which is great for warmth and insulation. [speaker002:] O.k. thank you that helps me with my decision. That's all I needed. Have a nice day! [speaker001:] You're welcome! Enjoy your day, too! [speaker001:] Hello, how can I help you? [speaker002:] Hi, I have a problem. I signed up for your premium subscription shopping service, but I can't afford it this month. Do you accept extensions? [speaker001:] I will be happy to see what options we have for you. First I need your full name, account ID, and order ID. [speaker002:] My name is Joyce Wu My account ID is NUHXANYUYD I don't have an order ID [speaker001:] Ok thank you. One moment please Do you know what your membership level is? [speaker002:] yeah, I'm a gold member [speaker001:] Good news as a gold member you are able to get an extension. [speaker002:] incredible! Thanks for your help [speaker001:] No problem! Did you need anything else? [speaker002:] nope that's all. Thanks! [speaker001:] Good to hear. Hope you have a good day Bye [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hello, I am interested in purchasing a pair of jeans but i am looking for a particular design, could you help me with this? [speaker001:] Yes I would happy to help you. [speaker002:] Thank you [speaker001:] There are many design options. Our most popular is the artistic rips and tears. We get new designs in yearly from our designers. Did you have anymore questions about the jeans? [speaker002:] Do you have a ripped hole design in the Tommy Hilfiger jeans? [speaker001:] Yes we do, they are very popular design and currently in stock. [speaker002:] Oh perfect thank you so much for checking [speaker001:] Is there anything else I may help with? [speaker002:] No thank you, have a great day [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi! How may I help you? [speaker002:] hi, i signed up for the premium service but i am short on money right now, is there a way i get an extension for the payment [speaker001:] Let's see, may I have your full name, Account ID and Order ID to verify? [speaker002:] my name is norman bouchard and my account id is XBKJZYCKCH my order id is 1018457970 [speaker001:] Thank you, one second. What is your membership level? [speaker002:] silver [speaker001:] How late on the payment are you? If at all. [speaker002:] i am not yet but i will be short on the next payment if you do not grant me an extension [speaker001:] It has been granted then. Anything else today? [speaker002:] that is all thank you for your help [speaker001:] Have a great day! [speaker001:] Hello [speaker002:] Hi [speaker001:] How can I help you? [speaker002:] I was looking at purchasing a Michael Kors jacket and wanted some Information [speaker001:] Okay [speaker002:] I wanted to know if the store has the size medium in stock? [speaker001:] Give me a moment to check our record [speaker002:] Thank you [speaker001:] Our jackets come in all sizes. Smallmediumlarge you can get them all on our website. If the jackets are listed as empty then we are currently out of stock and you can check back later [speaker002:] Would you know if the store has M in stock. [speaker001:] Yes. We have currently. Just check the website [speaker002:] Okay. Thank you [speaker001:] Will this be all for today? [speaker001:] Hello, how can I help you? [speaker002:] Jo Hi, I'd like to move my shipping order to next week because I want to avoid any shipping charges [speaker001:] Absolutely, no problem at all. May I have your full name, account ID, and order ID? [speaker002:] Name: Alessandro Phoenix Account ID: TPB4QLFF3F Order ID: 2562226558 [speaker001:] And did you know the shipping status of your order? [speaker002:] Shipping Status: Delivered [speaker001:] So that means it has already been delivered to the address. I cannot do anything to change it at this point because our system has already marked it as being received by you. May I ask your membership level? [speaker002:] Member Level: Guest [speaker001:] I'm very sorry, but there is nothing I am able to do in this situation. The transaction has been processed, completed, and delivered to your address. Since it is delivered to you, I cannot change anything. [speaker002:] Okay, I understand [speaker001:] I apologize. Is there anything else I can help you with today? [speaker002:] That will be all thank you [speaker001:] Have a wonderful day and please let us know if you have any other questions! [speaker001:] Hi! How may I help you today? [speaker002:] I want to purchase an item but I noticed it is cheaper at other places. It's very overpriced here and Is there anything you can do? Possibly price match? [speaker001:] Let me pull up some information here Can I have your name? [speaker002:] Joyce Wu [speaker001:] Can I have your account id and order id [speaker002:] Account ID: RYV2OQAQVZ and Order ID: 8730372418 [speaker001:] Thank you! I have pulled up all the information. I do want to apologize but I can not change the price on the website. Our prices are based on supply and demand so they change frequently. I would recommend checking the price in a day or so as the price may drop [speaker002:] Okay, I will do that. [speaker001:] Great! Anything else I can help with today? [speaker002:] Nope, that's all, thank you. [speaker001:] You're Welcome. Have a great day [speaker001:] HI! How may I help you today [speaker002:] Hi, I was looking at this product and would like to know more about it Product: jeans Brand: Michael Kors Amount: $54 [speaker001:] Sure! What question did you have [speaker002:] I would like to know how to remove grass stains from them [speaker001:] First you would want use a household soak with white vinegar and dab lightly on the stain Dry with paper towels and repeat as needed. After the stain has been removed, you can toss them in the washer Did that answer your question today? [speaker002:] Ok, that's great Yes Thank You [speaker001:] You're Welcome! Have a great day [speaker001:] Hi how can I help you [speaker002:] Hi, I think my subscription was canceled and I don't know why, I want to buy something [speaker001:] What made you think the subscription was cancelled? [speaker002:] I don't see it on my account anymore. [speaker001:] OK so you were wanting to check on your subscription status [speaker002:] yes please [speaker001:] correct? OK full name please Also account id and order id [speaker002:] I am David Williams I do not have a account ID or order ID, I havent placed an order yet [speaker001:] OK just to clarify did you get an email about your subscription being removed or did someone tell you? [speaker002:] I just couldnt see any info about it [speaker001:] Hmm ok let me see Were you looking to pay the renewal on your membership? [speaker002:] no i dont think i want it anymore if there is a subscription still on my account [speaker001:] Sorry I'm still unclear what action yu are looking for Can you clarify [speaker002:] if i have a subscription I dont want it anymore [speaker001:] OK but you don't have an account id? [speaker002:] no [speaker001:] I'm sorry but without that information I can't look up your acount to see your subscription status or cancel your subscription Sorry I couldn't be of more help [speaker002:] ok thanks i guess [speaker001:] Have a nice day [speaker001:] hiya [speaker002:] Hello HowcanI help you today? [speaker001:] well i'm locked out of my account: [i lost my phone,and i need it to get into the account because of 2 factor authentication so no phone no login any ideas on what to do? [speaker002:] Lets see if we can fix this. I need yourFull Name Act ID Order ID please [speaker001:] i didn't make an order, just trying to get into my account. one sec it's Albert Sanders i don't have an account id either, do you mean username? [speaker002:] We will send an emal with a code to reset, Yes your I need your user name and email. [speaker001:] as683074@email.com and as683074 is the username [speaker002:] I have sent an email to reset, After that your can log into your account, Is there anything wlse I can help you with? [speaker001:] nope, that's it for now:] thanks [speaker002:] Thank you for your business, Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrand. How can I help you? [speaker002:] Yes, when I try and find something, the results are unrelated. Can you help me? [speaker001:] That's odd and sounds like it might be an issue with cookies actually. But let's try a few things to see if we can get it working. First could you try logging in and out of your account for me? [speaker002:] ok, thanks Ok, I will done [speaker001:] Any better? [speaker002:] no, anything else? [speaker001:] Okay wanted to get the simplest thing out of the way. Lets try clearing your cookies next. [speaker002:] ok [speaker001:] In your browser window there should be a more details button [speaker002:] ok, found it. [speaker001:] use that to try resetting the cookies. did that help at all? [speaker002:] Yes, that seem to do the trick. Thanks [speaker001:] No problem! Did you have any other questions or concerns I could address today? [speaker002:] no, thanks [speaker001:] Have a great day and thank you for shopping with us! [speaker001:] Hi, what can I do for you? [speaker002:] Hi. I'm trying to look at my online shopping history but I can't seem to remember my password. [speaker001:] Okay, can I have your name please? [speaker002:] Sure, it's Joseph Banter. [speaker001:] And your username? [speaker002:] it's jb864869 [speaker001:] Thank you, I just need to verify your identity, can I have your pin number? [speaker002:] I'm sorry I don't know it. [speaker001:] Do you know the answer to your security question? [speaker002:] yes, it;'s Alexander [speaker001:] Thank you. I have created a new password for you uvkzm3l13k [speaker002:] ok thank you i'll try it. [speaker001:] Anything else I can help you with? [speaker002:] nope that will do, thanks. [speaker001:] Have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Hi there, I was charged for an order but never purchased anything. Can you help me get to the bottom of this issue? [speaker001:] Yes, I can. Can I have your full name? [speaker002:] Joseph Banter jb528542 [speaker001:] And your username, email, and order ID? [speaker002:] jb528542@email.com 8465631706 [speaker001:] Let me ask the system what's going on. [speaker002:] Okay, thanks! [speaker001:] Can I ask your membership level Mr. Banter? [speaker002:] Gold [speaker001:] Well the system is showing a purchase, but because you're a Gold member we'll trust you on this and refund the charges. [speaker002:] Thank you, I appreciate it! [speaker001:] Is there anything else I can do for you today? [speaker002:] No, thank you though [speaker001:] Well then have a nice day! [speaker001:] Hi! How may I help you? [speaker002:] I was charged twice for an item I bought [speaker001:] Oh, no! One moment, please. Can I get your full name or account ID? [speaker002:] Account ID: LSDDSNXQB9 [speaker001:] Great. Now, I need your username, email, and order ID to verify your order. [speaker002:] Order ID: 8883306452 I dont have other info [speaker001:] Can I have your full name? [speaker002:] Joseph Bante Joseph Banter [speaker001:] What amount were you overcharged? [speaker002:] I dont know. The coat sol;d for 69. It wasn't that much [speaker001:] It appears that it was our error. [speaker002:] okay [speaker001:] I will refund $69. [speaker002:] okay [speaker001:] Can I help you with anything else? [speaker002:] no [speaker001:] Have a great day! [speaker001:] Hi [speaker002:] Thanks for contacting AcmeBrands! How can I help you? [speaker001:] I would like to check on an order [speaker002:] Sure, what would you like to know? [speaker001:] I lost my phone that I use for the 2fa [speaker002:] Ah, okay. What is your name? [speaker001:] Crytsal Minh [speaker002:] Thank you, Crystal. And what is your email address on file? [speaker001:] cminh726@email.com [speaker002:] You will be receiving a reset code there! In addition, just to help keep you safe online, I'm sending you a list of best security practices. Can I help you with anything else today, though? [speaker001:] Awesome, thank you so much That was all! [speaker002:] My pleasure, have a great day! [speaker001:] Hello, thank you for contacting us today. How can I help you? [speaker002:] yes I have signed up for a premium subscription shopping service, which offers benefits such as expedited shipping and special discounts. BUT i would like to dispute my bill because i got charged twice for something me bought. [speaker001:] Oh I'm really sorry to hear that you got charged twice. [speaker002:] yes [speaker001:] It sounds like you might have been charged for something you never bought. [speaker002:] yes [speaker001:] Can I please get your account ID or Full name so I can pull up your account? [speaker002:] Sanya Afzal [speaker001:] In order to verify the purchase I'll also need your Username, Email Address and Order ID, could you provide me with those please? [speaker002:] Order ID: 3060915932 Account ID: ATQND383ZC [speaker001:] Alright I think I made a mistake it actually sounds like this might be directly related to billing thanks for that information. I'll be using the details provided to verify your identity. [speaker002:] oh ok [speaker001:] Alright looks like that is in order lets see what we can do to get the billing issue fixed. First can I ask your membership level? [speaker002:] Member Level: Bronze [speaker001:] Alright let me check to see if there was an error [speaker002:] ok [speaker001:] It looks like the billing amount was actually correct. I apologize for it being higher than expected. [speaker002:] ok thank for the help [speaker001:] Was there anything else I could assist you with? [speaker002:] no thanks [speaker001:] Thank you for shipping with us and I'm sorry for the inconvenience. Have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] I have bought an item but i would like to return it now [speaker001:] Why would you like to return it? [speaker002:] I changed my mind on the product [speaker001:] Was there something wrong with it? [speaker002:] No, just didn't like the way it fit on me [speaker001:] Okay. Would you say it qualifies as the wrong size? [speaker002:] Yes [speaker001:] Either way, may I have your full name to pull up your account? [speaker002:] Albert Sanders [speaker001:] Thank you. May I also have your username, email address, and order ID? This will help me validate your purchase. [speaker002:] Username: as066772 Email Address: as066772@email.com Order ID: 7898070968 [speaker001:] What level of membership do you have? [speaker002:] Bronze [speaker001:] Do you know when you made the purchase? [speaker002:] 2019-11-20 [speaker001:] Do you have the receipt? [speaker002:] No just the order statement [speaker001:] Is it still in the original packaging? [speaker002:] yes [speaker001:] Fantastic! That means it is eligible to return. In order to print the shipping label, may I have your full address? [speaker002:] 4794 Kennedy St Newark, NY 25392 [speaker001:] Would you prefer to process the return via mail, in a store, or at a drop off center? [speaker002:] in store [speaker001:] After all of that, the store is ready for your return. I appreciate your patience. Is there anything else you need? [speaker002:] That is everything, thank you for all your help today [speaker001:] You're welcome! Have a nice day. [speaker001:] Hi! how can I help you today? [speaker002:] Hello. I am trying to purchase something but my credit card keeps declining. It seems okay on my end so I wanted to see if you had any ideas [speaker001:] Sure, there are a couple of tricks we can try. The first thing you can try is logging out and back in to see if it resolves itself. Sometimes that happens! [speaker002:] Okay let me try! Nope. That didn't resolve it [speaker001:] Okay, and the expiration date is still valid, correct? [speaker002:] Yes [speaker001:] Okay, well I can try to make the purchase for you and see if it goes through on my end. What item are you trying to purchase? [speaker002:] The $99 Tommy Hilfiger shirt [speaker001:] Okay. I just need your credit card number and the expiration date, please [speaker002:] 4100220033004567 1223 [speaker001:] Okay, it went through! You'll receive a confirmation message in your email. Is there anything else I can help you with? [speaker002:] Nope. Thank you! [speaker001:] You're very welcome! Have a great day. [speaker001:] Hello, this is AcmeBrands customer service. How may I help? [speaker002:] Hi, I'm trying to make sure the correct order is shipping to me. The email confirmation looks different. [speaker001:] Okay, can I have your full name, account ID, and order ID? [speaker002:] Joyce Wu Account ID: 2BY3PDHSMB Order ID: 8014522202 [speaker001:] I will need to validate your purchase with your username and email address please. [speaker002:] Username: jwu13895 jwu13895@email.com Are the items that got shipped the tommy hilfiger boots? [speaker001:] Yes, they are the Tommy Hilfiger boots. The email you received was incorrect. [speaker002:] Okay great! That's all I needed to know. Thank you [speaker001:] I'm glad we solved that for you, have a nice day. [speaker001:] Hello, how can i help you [speaker002:] Hello, I was trying to access my account I don't have my phone so I can't use the two factor authentication [speaker001:] I will be happy to help you with this problem Can i get your full name [speaker002:] My name is Joseph Banter [speaker001:] Now can i get your email so i can send you the reset code. [speaker002:] josephbanter@email.com [speaker001:] Okay I have sent you the reset code. but in order to make sure our customers are practicing the best when it comes to internet safety I will send you a link to a document that will help teach you. Do you need anymore help? [speaker002:] That you for the password reset code I will be sure to follow the document Thanks and that is all I need [speaker001:] great, have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] Could you tell me my order status of something I ordered. I think I was charged extra for something. [speaker001:] Sure, could I start by asking for your full name? [speaker002:] Albert Sanders [speaker001:] Hi, Albert. Were you charged twice for something? Or was there an extra charge out of nowhere? [speaker002:] There was an extra fee added but I'm not sure why or what it is [speaker001:] Okay, I'll look into this for you. Could I also get your account and order ID? [speaker002:] ok sure 2JRVMBKSE6 1351487184 [speaker001:] Thank you, now let me look at the fee here... Do you know your membership level? [speaker002:] It is bronze [speaker001:] And may I ask, how did you find out about this extra charge? [speaker002:] I saw it on my order [speaker001:] Thank you. I'm sorry, but this fee appears to be a valid charge. It is a remainder from an unpaid balance on your account. I am unable to remove it. [speaker002:] Oh no. I don't remember having an unpaid balance. [speaker001:] I'm sorry but perhaps someone else made this charge in your name. But, is there anything else I can do for you? [speaker002:] No that was it, thanks [speaker001:] Sorry and have a good day [speaker001:] Hi. How can I help you? [speaker002:] Hey I had recently placed an order I was wondering if I could upgrade to overnight shipping? [speaker001:] Yes, of course [speaker002:] This my Order ID: 5184405209 You can check it [speaker001:] Can you tell me your full name or your account ID? [speaker002:] Account ID: NC03RPMUT7 Alessandro Phoenix Ok [speaker001:] Has the order shipped yet? [speaker002:] It show that it has but I haven't received it yet [speaker001:] Is it in transit or is it out for delivery? [speaker002:] It's showing delivered [speaker001:] If the order has already shipped then I can't change it, but you should get it either today or tomorrow [speaker002:] ok thank you I guess I will just have to wait [speaker001:] Is there anything else I can do for you today? [speaker002:] no thank you [speaker001:] Ok, i'll end this chat now [speaker001:] Hi [speaker002:] good morning, how can I help you? [speaker001:] I got an upsetting email from you today I have a bill for an order But I've never bought anything from your shop I don't understand what's going on And I am very upset What are you going to do to fix this? I want this fixed ASAP Hello? [speaker002:] Oh, it looks like there may have been a charge for a purchase that was never made. Let me first review your data. would you give me your full name or account ID [speaker001:] David Williams [speaker002:] additional to this would give me your order ID, email and username please [speaker001:] 7078847826 davidwilliams953@email.com davidwilliams953 [speaker002:] ok let me check the error in the system. would you tell me your level of membership with us please [speaker001:] Silver [speaker002:] oh I'm sorry to inform you that it is beyond my ability to help you Mr David [speaker001:] What? Why? I never made this order and I'm not paying for it! Why can't you help me? [speaker002:] sorry for the inconvenience, but The company cannot take care of this problem with its current level of membership. [speaker001:] Well that's not right I am not paying $99 for a jacket that I never ordered I want to speak to your manager [speaker002:] according to our system the invoice was never made additionally [speaker001:] But I got an email about it Please let me talk to your manager [speaker002:] I understand your concern, let me pass you the number so you can call him. [speaker001:] Okay [speaker002:] 555-843 9853 [speaker001:] Oh I am going to call him right now This is really disappointing to me Since you can't address the issue, I don't need anything more right now [speaker002:] I understand, but so far I can help you, talk to the manager and tell him what happened have a nice day [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hi I want to remove the second item from your order because your partnerspouse decided they did not like it. [speaker001:] I can help you with that. Can I have your name and account ID please? [speaker002:] Name: Norman Bouchard Account ID: 3UTKX3S352 [speaker001:] Thank you. What is the order ID? [speaker002:] Order ID: 8995095040 [speaker001:] What is the shipping status of your order? [speaker002:] In Transit [speaker001:] What is your membership level with us? [speaker002:] Guest [speaker001:] Since the order has already shipped. You would need to wait for the product to arrive and then contact us again to start a return. [speaker002:] Ok [speaker001:] Can I help you with anything else? [speaker002:] No but thank you [speaker001:] You're welcome. Have a good day. [speaker001:] Hi, how can I help you? [speaker002:] I wanted to check on the shipping cost for a recent order. It seems unreasonably high. [speaker001:] oh sorry about that, Let me see what is your name please? [speaker002:] Chloe Zhang [speaker001:] First I will need to validate the purchase. I need your username, email & Order ID please [speaker002:] My username is cz009308, cz009308@email.com and the order ID is 2279928781 [speaker001:] thanks. what is the shipping status? [speaker002:] It has been delivered, but the shipping is a lot more than I thought it would be. I just wanted to make sure it wasn't an error or that I was accidentally charged for express delivery [speaker001:] I understand I am authorized to offer you a refund of $8 on the shipping Does that help? [speaker002:] Yes, that would make it much closer to what I was expecting. [speaker001:] OK, let me issue that right now. I hope that you will continue shopping with is. us is there anything else today? [speaker002:] No thanks, I appreciate your help!! [speaker001:] glad I could help. have a nice day! [speaker001:] Hello. Can I be of any assistance today? [speaker002:] Hi [speaker001:] Can I help you with anything today [speaker002:] I signed up for a premium subscription and I'd like to know my status [speaker001:] Sure thing. Can I have your name and account ID please? [speaker002:] I hope to keep my current subscription Joyce Wu X4KHVHMPIE [speaker001:] Is your membership due? [speaker002:] I'm not sure [speaker001:] Did you make an order recently? Do you have the order number? [speaker002:] I have my order ID 4514236665 I want to know how many remaining balance I need to pay to activate it [speaker001:] Thank you so much Joyce. [speaker002:] how much* [speaker001:] Right now your subscription is not active. It will be $49 to reinstate and that is due within three days from now. [speaker002:] Oh no: [Oh, ok I can do that [speaker001:] I sent you a link to sign in to your account and you will be able to see the status and make payment. [speaker002:] Thanks [speaker001:] Anything else I can help you with? [speaker002:] No thank yuo you* [speaker001:] You are welcome. Have a nice day. [speaker001:] Hello, how can i help you today [speaker002:] Hi...I would like to kno the status of my refund for order id 1724713156 [speaker001:] Sure, could i also get your full name username and Email adress please [speaker002:] And then I would like to know if I order a coat and have that amount deducted from my refund. My name is Chloe Zhang chloezhang702@email.com chloezhang702 is my username [speaker001:] Okay looks like it is progress and will be sent to your account where you could then use it for the coat you want to order [speaker002:] Cool....thank you very much! [speaker001:] No problem, is there anything else i can help you with today? [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hello I am ordering a gift for my partners birthday however my credit card is not working on your site Says invalid although it's not I'm sure [speaker001:] Oh, I'm sorry to hear that. I have a few tricks that we can try, and hopefully one of them should fix the issue If not, I can take down your details and place the order manually [speaker002:] What am I missing here [speaker001:] Okay, first off, has your card been renewed recently? [speaker002:] I need to use this card on the site going forward i don't want to chat everytime i place an order capesh? [speaker001:] Sometimes our system may still be holding onto an older card with a different expiration date, and that can cause problems [speaker002:] Renews every year my credit company appreciates my business what do you mean Oh your system sorry [speaker001:] I just mean, does the expiration date on your card match the one that may be auto-filled in your order form [speaker002:] No new card since my last update on your site sorry I misunderstood [speaker001:] Okay, another thing that happens very often, including to myself, is the the number may just be typed in wrong I've found that it can help a lot to copy and paste the number directly from the bank website, just to be sure [speaker002:] I can try to reenter it or copy better yet like you said I am doing that now I know I was typing it right but it worked when I pasted it. I don't get it but its working now [speaker001:] Ah, I'm glad to hear that Is there anything else I can help with while we're here? [speaker002:] Yes I am so glad at least it's working, it can be quite frustrating Thanks for your help no thank you [speaker001:] Indeed, but it happens to everyone at times [speaker002:] Thanks for your understanding bye now [speaker001:] okay, well, I hope you have a great day You're welcome, bye [speaker001:] Hello, how can I help you? [speaker002:] HI. I got an email saying I ordered two coats and I only want one [speaker001:] Okay, I can help you update your order Can I please get your full name, account ID, and order ID? [speaker002:] Norman Bouchard PVSZQKJG2S 5960845057 [speaker001:] Okay, our system shows you were shipped an additional item by mistake Do you know the shipping status of your order? [speaker002:] it says delivered but I didn't get it yet [speaker001:] I'm sorry, I can't start the return process until the item arrives Please contact us again once you receive the item [speaker002:] ok thank you [speaker001:] Is there anything else I can help you with? [speaker002:] no ty [speaker001:] Okay, have a nice day. [speaker001:] Hello, how can I help you? [speaker002:] Hi, I ordered the jeans below and they do not fit well. They are too tight and I really don't like the fit. [speaker001:] Sorry to hear that, which jeans did you order and can I please have your name? [speaker002:] David Williams. I would like to return them. [speaker001:] Okay, can I please have your username, account number and order number? [speaker002:] username: dwilliams894 [speaker001:] Sorry, I meant to ask for your email address too. [speaker002:] email: dwilliams894@email.com OrderID: 0830020427 [speaker001:] Thanks Mr. Williams, and what is your membership level? [speaker002:] Silver [speaker001:] Thanks, and when did you make the purchase? [speaker002:] December 13, 2019 [speaker001:] Great, so you are able to return. Can I please have your full address? [speaker002:] Great! My address is: 5621 Circle Drive Raleigh, WA 67625 [speaker001:] Thanks, you will need to print out the return label. [speaker002:] Okay, will do! [speaker001:] How would you like to return the item, by mail, drop off center or in store? or [speaker002:] mail [speaker001:] Okay, everything is taken care. Please print out label and return by mail. Will there be anything else? [speaker001:] Hello how can i help you today [speaker002:] Hi I cannot access my account because I forgot my username and I want to check on an order Hello? [speaker001:] sure! what is your name plase [speaker002:] Norman Bouchard [speaker001:] What is your zip code, emaiil and phone number? i just need 2 of the three [speaker002:] 29968 zip Phone Number: 003-4776 [speaker001:] Great your username is nbouchard1 do you need anything else [speaker002:] Oh, great That's it then [speaker001:] have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I ordered these jeans for my daughter, and they're too small. [speaker001:] I'm guessing you'd like to return them? [speaker002:] yes please. [speaker001:] Can I have your full name? [speaker002:] Rodriguez Domingo [speaker001:] And your username, email, and order ID? [speaker002:] Username: rodriguezdomingo160 Email Address: rodriguezdomingo160@email.com Order ID: 1713987984 [speaker001:] Okay, and can I ask your membership level? [speaker002:] Guest I guess. [speaker001:] When did you make the purchase? [speaker002:] 10062019 [speaker001:] Do you still have the receipt? [speaker002:] Sure, yes [speaker001:] Okay then I can process the return. [speaker002:] Thanks! [speaker001:] Can I have your full address? [speaker002:] 3085 Brushwick Dr La Fayette, WA 47857 [speaker001:] And would you like to process this by mail, in store, or at one of our drop off centers. [speaker002:] I'll do it by mail please. [speaker001:] Okay! Okay so everything else you're going to need to do will be in the email you should be getting. Is there anything else I can do for you today? [speaker002:] NO that's all. Thank you. [speaker001:] Well then have a nice day! [speaker001:] Hi, thank you for shopping with us! How can I help you? [speaker002:] Hi I have a question about my order I didn't realize until I got the confirmation email that it was being sent next day. I wanted regular shipping. Can you help? [speaker001:] I can check on that for you! What is your name? [speaker002:] Chloe Zhang [speaker001:] Can I also have your account ID and order ID please? [speaker002:] 1Y7RHQZX4R 3685493356 [speaker001:] Thank you Chloe. Do you know the shipping status on this order? [speaker002:] It says in transit [speaker001:] It looks like it is too late to change the date of delivery then. What is your membership level? [speaker002:] silver [speaker001:] Great! Since you're a loyal customer with us, I will go ahead and refund the shipping fee for you. Is there anything else I can do for you today? [speaker002:] no that's it thanks! [speaker001:] You're welcome! Have a great day! [speaker001:] Hi [speaker002:] Hello [speaker001:] Can you help me look into your website It's running slow and it's not usable at this speed [speaker002:] What is the issue? I am sorry about this I will give you some steps to follow. Try them one by one till you get a solution to the issue [speaker001:] I can't even place an order Okay. [speaker002:] First I will write a report about the slow speed for the website team to fix [speaker001:] That's nice [speaker002:] Now Follow this Logout of your account and log in back. Then give it a try again [speaker001:] Okay. Let me try that Hi. It didn't work [speaker002:] Try this. Visit another website first and see if all websites are slow [speaker001:] Okay. Let me do that [speaker002:] hey [speaker001:] Hello Seems its my network It's same with other websites I will contact my network provider Thanks [speaker002:] The problem is not with our website. Please try and contact your network provider Have a nice day! [speaker001:] Hello what can I do for you today? [speaker002:] I forgot my password. Can you help me? [speaker001:] Yes I can, give me a moment and I'll have everything I need to help. [speaker002:] thanks [speaker001:] Can I have your full name? [speaker002:] Crystal Minh [speaker001:] And can I have your username? [speaker002:] crystalm929 [speaker001:] Well I can't get your old password, but I can generate a new one for you so you can get back into your account and set a new one of your choosing. [speaker002:] that's fine, thanks [speaker001:] I'm going to need either you pin number or the answer to your security question to give you one though. Do you have either of those? Either one is fine [speaker002:] yup, Pin is 504514 [speaker001:] Your new password is exk08bsbsbt Is there anything else I can do for you? [speaker002:] cool, thank so much, that's all, have a great day [speaker001:] Thank you as well, and have a wonderful day! [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] I made a mistake on an order and want to see if I can remove an item. I didn't mean to buy it, I was just looking at it. [speaker001:] Alright I'll try to look into that for you. Can I have your first and last name please. [speaker002:] Rodriguez Domingo [speaker001:] Thank you Rodriguez, I was able to pull up your account. One moment please Was there anything that tipped you off to accidentally ordering the extra item? or did you just happen to check your order? [speaker002:] I just happened to check it. [speaker001:] Alright, could you provide me with your Account ID and order ID so I can pull up the order? I'll also need your username and email address to verify it. [speaker002:] Account ID: EFUAHXBXLC Order ID: 7235632441 I don't have my username or email available right now [speaker001:] Great I was able to pull up the order. Alright let me see what I can do let me check with the system to see if the order was actually incorrect. Alright, it looks like that Item didn't actually make it into your order. There might have been a glitch with the information being desplayed. Don't worry you weren't charged for it. [speaker002:] Ok, thanks. That's all I needed today [speaker001:] Was there anything else I could help you with? Thank you and have a great day! [speaker001:] Hi! How can I assist you? [speaker002:] Hi, I returned something awhile ago and it still hasn't been reversed on my statement. [speaker001:] Sure, let me check that for you. May I have your name please? hello? [speaker002:] Albert Sanders [speaker001:] Thanks, I'll need your username, email address and order ID too please [speaker002:] albertsanders934 8806945636 albertsanders934@email.com [speaker001:] thank you, how long ago did you return it? [speaker002:] 2 weeks [speaker001:] ok, sorry about that delay. What is your membership level? [speaker002:] bronze [speaker001:] ok, since it's been so long I went ahead and manually processed that for you. [speaker002:] great, thank you [speaker001:] Was there anything else I could assist you with? [speaker002:] that is it [speaker001:] ok, have a great day! [speaker001:] HI, what can I do for you? [speaker002:] Hi! I would like to know what material the Guess shirt is made of [$94]. I have an allergy to polyester, so I want to make sure there is none of that in the shirt. [speaker001:] There is no polyester in the shirt 100% cotton [speaker002:] Great! What is it made from? Wonderful, that is helpful. [speaker001:] Anything else you need? [speaker002:] Nope, that is all! [speaker001:] Have a good day [speaker001:] hello, how can I help you? [speaker002:] Hi, I just have a general question [speaker001:] what is that? [speaker002:] what are the policies regarding cancellations? Are there steps that I need to take? [speaker001:] you may cancel at any time. you will not be charged after that. is that what you wanted to know? [speaker002:] Yes, that sounds great [speaker001:] you will continue to have full benefits for the remainder of the month is there anything else? [speaker002:] No, that was exactly what I wanted to know. Thanks for your help and that's all for now [speaker001:] great. glad I could help bfn! [speaker001:] Hello, thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi! I received a promo code from my birthday event but when I used it, the website said that it is invalid. Can you help me please? [speaker001:] Sure! Let's find out what is going on. May I have your full name? [speaker002:] Albert Sanders [speaker001:] Promo codes are only valid for 7 days, so I will find out when it was issued. [speaker002:] Oh dang... [speaker001:] Your code should be valid. I will generate a new one for you to fix it. [speaker002:] Wow.. Thanks [speaker001:] Your new promo code is ZXKOM [speaker002:] Thank you so much [speaker001:] Oh, I'm sorry. It should actually be 1U379 instead. I needed to update the discount. Is there anything else I can do for you? [speaker002:] No problem. That is all. Thanks [speaker001:] You're welcome! Have a nice day. [speaker001:] Hello! How can I help you today? [speaker002:] I am trying to access my shopping history but I can't remember my password [speaker001:] Sure. Give me one second and I'll help you with that. Can I have your full name and account id please [speaker002:] Albert Sanders 753015 [speaker001:] And do you know your username? [speaker002:] no I don't [speaker001:] Ok. let's get that for you first [speaker002:] great [speaker001:] Can I have your zip code and email address please [speaker002:] 73257 toto1981.ss@gmail.com [speaker001:] Your username is asanders1 [speaker002:] ok [speaker001:] I can't give you your password, but I can make up a new one for you [speaker002:] sounds good [speaker001:] can I have your pin number please [speaker002:] 753015 ok [speaker001:] Alright! Your new password is n3uc2fk2tqg Is there anything else I can help you with today? [speaker002:] not at this time [speaker001:] I hope you have a great day! [speaker001:] Welcome to AcmeBrands, How may I help? [speaker002:] a subscription was added to my account and I did not want it [speaker001:] OK. Let me look into that for you. What is your full name or account ID? [speaker002:] Name: Joyce Wu [speaker001:] Thanks. How did you hear about this issue? [speaker002:] my wife [speaker001:] OK. I have removed the service. Were you charged for it already? [speaker002:] no yes actually I need a refund [speaker001:] OK. [speaker002:] thanks [speaker001:] I have sent the refund. Anything else? [speaker002:] no that is all I need [speaker001:] Have a great day! [speaker001:] Hi how can I help you [speaker002:] The item I received had a stain on it. I want a return for a refund. [speaker001:] OK what's your full name [speaker002:] David Williams [speaker001:] Can I get your user name, email and order id [speaker002:] username is davidw08, email is davidw08@email.com, and order is 3170637903 [speaker001:] What is your membership level [speaker002:] Gold [speaker001:] Great, you get unlimited returns. I just need your full mailing address to generate the return label. [speaker002:] Thanks!! 2479 Woodshore St San Mateo, CA 85979 [speaker001:] And do you want to return by mail, in store or drop off center? [speaker002:] by mail [speaker001:] Great, a return label has been sent to your email, you're all set. Anything else today? [speaker002:] That's all. [speaker001:] Have a nice day [speaker001:] hello, how can I help? [speaker002:] hi i went to buy an item and when i checked yesterday, it was really cheap and now its mroe expensive [speaker001:] So something happened with the price? alright I can look into that, can I have the full name and account ID? [speaker002:] Account ID: SWHI8DEYQB Name: Crystal Minh [speaker001:] I have your account pulled up now, I will also need your order id to verify identity. [speaker002:] Order ID: 5068841449 [speaker001:] Occasionally the prices will change based on algorithms. It is something that is outside of human control. [speaker002:] so there is nothing you can do for me?! [speaker001:] In this instance I can offer a promo code as a one time courtesy. 57CTE is the promo code [speaker002:] that works that will make the price th esmae! the same [speaker001:] is there anything else I can help with? [speaker002:] nope thats all [speaker001:] have a great day [speaker001:] Hi [speaker002:] Thank you for contacting AcmeBrands, how can I help you today? [speaker001:] My name is Albert Sanders i placed an order for some item but i want one of them removed as my partner didn't like it Can you help me with that [speaker002:] OK Albert, let me see what we can do. Can I have your account ID and order ID please? Are you still there? [speaker001:] Yeah Account ID: NSBCDCEED6 Order ID: 2138093463 [speaker002:] Can you confirm the shipment status of your order? [speaker001:] It has been delivered [speaker002:] OK, and what membership level are you? [speaker001:] I'm on Gold Membership [speaker002:] I can offer you a refund immediately, then we can get a shipping label for your return once the refund is processed. How much is the cost of the item you are returning? [speaker001:] $94 Thanks [speaker002:] OK, your refund has now been processed. [speaker001:] Really appreciate [speaker002:] Is there anything else I can help with today? [speaker001:] That is all [speaker002:] Great, thank you and have a good day [speaker001:] Hello, how may I help you today? [speaker002:] Do these jeans by Calvin Klein have ripped hole designs? My name is Joseph Banter [speaker001:] I would be glad to answer that for you. Please give me a moment to look up that information. [speaker002:] Thanks [speaker001:] Our newest and most popular Calvin Klein jeans currently have artistic rips and tears. [speaker002:] great thank you! [speaker001:] You are welcome. [speaker002:] That's all I needed. Have a nice day! [speaker001:] Are there any more questions I can answer for you today? Thank you. Have a great day! [speaker001:] Hello. thank you for contacting AcmeBrand. How may I help you? [speaker002:] i would like to make sure the items shipped are the ones listed [speaker001:] Sure thing let me look into that for you. Was there any reason for you to believe the items were wrong? [speaker002:] none, i just want to avoid issues [speaker001:] Alright let's check on the order then Could you give me your Full name so I can pull up your account? [speaker002:] a boot, a shirt and a jacket Chloe Zhang Order ID: 7650354808 [speaker001:] Thank you, and thank you for the order ID. I'll also need your Username, Email and account ID for the next 2 verification steps if you could give me those please? [speaker002:] Username: chloezhang057 Email Address: chloezhang057@email.com Account ID: X3V7HPTYCH [speaker001:] Great step one looks fine. And I was able to validate the purchase. Let me check with ouur system to see if the items are correct. Alright. your order looks as it should, I see the boots, a shirt and a jacket. Was there anything else I could help you with today? [speaker002:] no, thats all [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] hi i am looking for some help finding information on a product, i would like to know if your guess jeans are dark blue or black [speaker001:] Ok, I'll look into that for you. One minute please. Our Guess jeans are sold in many different colors, including both dark blue and jet black. Is there anything else I can help you with today? [speaker002:] that is all thank you for your help [speaker001:] You're welcome! Have a great day. [speaker001:] Hi! How can I help you? [speaker002:] Hello, I am checking if there is an issue with the search bar [speaker001:] Sure, I'd be happy to assist with that. [speaker002:] I searched for a Tommy Hilfiger shirt and it keeps returning zero results [speaker001:] First lets have you log out and log back into your account [speaker002:] Sure [speaker001:] Let me know if that fixes the issue [speaker002:] Hmm, that didn't fix the issue [speaker001:] Ok, can you try clearing your cookies? Let me know if that fixes it [speaker002:] Let me try that Okay hmmm seems to have done something I see the shirts now in the search [speaker001:] oh great! good news! perfect! so glad that worked! was there anything else I could help you with today? [speaker002:] That is all I need [speaker001:] well have a great day! [speaker001:] Hi, how can I help today? [speaker002:] I'm trying to order something but my card keeps getting rejected [speaker001:] I'm sorry about that, let me check on this issue for you. Could I get your name please? [speaker002:] ok Sanya Afzal [speaker001:] Please try entering the card information another time. [speaker002:] still the same [speaker001:] Let's try logging out then back into your account then trying again. [speaker002:] ok, give me a sec great! that seemed to fix the problem. Thank you for your help [speaker001:] I was happy to, is there anything else I can do for you today? [speaker002:] that will be all [speaker001:] Have a great day. [speaker001:] Hi, how can I help you today? [speaker002:] I like to upgrade to overnight shipping? [speaker001:] I can help you with that [speaker002:] Thanks [speaker001:] just to clarify, you have already placed an order and want to speed up your shipping? [speaker002:] No [speaker001:] Ok, what would you like to do? [speaker002:] Upgrade my shipping to overnight [speaker001:] Ok great, can I have your full name or Account ID please? Can I have your full name please? [speaker002:] Joseph banter 6O9RRYX0CE [speaker001:] I need to verify your identity. Can I have your Order ID please? [speaker002:] 1828527400 [speaker001:] Lastly, can you tell me the Shipping Status? [speaker002:] In transit [speaker001:] Ok, the item is already out for delivery so you can't upgrade the shipping to overnight However, it should arrive today or tomorrow which is good news [speaker002:] Ok Thanks that's all I needed [speaker001:] Hope your package arrives today! Have a great day Good bye [speaker001:] Hello. How may I help you today? [speaker002:] Yes i would like to check the status of my account because i heard my subscription was removed even though i still want it [speaker001:] I can look at into this for you. May I have your name please? [speaker002:] Joseph Banter [speaker001:] Thank you. Where did you hear this from? [speaker002:] a friend [speaker001:] A friend told you? One moment please. [speaker002:] yes [speaker001:] Sure you didnt hear this from an email, spouse, or maybe the news? [speaker002:] i heard some news, [speaker001:] Ok I see now. I went ahead and updated the service to make sure it was still there. Everything should be fine now. [speaker002:] ok, thanks [speaker001:] Can you confirm for me? [speaker002:] yes everything good now [speaker001:] Great. Anything else I can help you with? Have a nice day. [speaker001:] Welcome, how can I help you? [speaker002:] I need to check my account status [speaker001:] okay and how can I help? [speaker002:] I got an email telling me my subscription was removed [speaker001:] let's see what I can find out for you. what is your name please? [speaker002:] My name is Rodriguez Domingo [speaker001:] yes, the system has verified that let me add it back to your account right now [speaker002:] Thnx [speaker001:] that service has been reinstated [speaker002:] Thank you [speaker001:] Are you able to see it in your account? [speaker002:] Yes [speaker001:] It may take a few minutes that's grand! nice when it works first time. is there anything else today? [speaker002:] Indeed No that's it thanks [speaker001:] okay, sorry for the error! have a good day! [speaker001:] Hi, how can I help you? [speaker002:] Hi, I just have a very quick question when does the Spring collection arrive? [or is it already available?] [speaker001:] Let me check that for you! The spring collection arrived on April 3rd, so it's already here! [speaker002:] Oh, that's great. Thanks I guess I'll just go and check that out then [speaker001:] Great! Anything else I can help with? [speaker002:] No, that's all [speaker001:] Have a great day! [speaker001:] Hi there, thanks for contacting AcmeBrands. How can I help you? [speaker002:] I'd like to change my order to ship next week so I don't have to pay the shipping fee please [speaker001:] Sure thing, so you want to downgrade the shipping? [speaker002:] if that's what you call it I guess [speaker001:] Great, I can help you out with that today. Can I start by getting your full name or account ID please? [speaker002:] David Williams [speaker001:] Thanks. And secondly, can I get your account ID and order ID? [speaker002:] WN8LWSRXTE and 8345705570 [speaker001:] Thanks. [speaker002:] you bet [speaker001:] Could you check and tell me what the shipping status currently shows as on that order? [speaker002:] uh oh, it says Delivered [speaker001:] Ok, thanks. Do you know what your membership level is? [speaker002:] gold [speaker001:] Ok, well you're in luck then. I can add a credit back to your account, even though the order was already delivered. [speaker002:] that's frickin'awesome...thanks! [speaker001:] Not a problem. You should see a credit on your account for the amount of the shipping fee, within the next 2-3 business days. Is there anything else I can help you with? [speaker002:] that's all...thanks again [speaker001:] You're very welcome, have a great day! [speaker001:] I lost my password and would like a new one. [speaker002:] Ok Can you tell me your name and your username? [speaker001:] Chloe Zhang chloez87 [speaker002:] Ok, can you tell me your PIN number so I can generate a password? [speaker001:] I dont have the pin but Martinez is the answer to my secret question [speaker002:] Ok. Here's your new password 7dfkaxnyomf [speaker001:] thanks it seems to work [speaker002:] Great! Is there anything else I can do for you today? [speaker001:] that is everything [speaker002:] Ok, I'll end this chat now [speaker001:] Hello, how are you doing today? [speaker002:] I'm trying to search for a jacket, but every time I search it says 0 results. [speaker001:] I'm sorry, I have a few tips that I can help walk you through that might fix the problem. [speaker002:] Thank you! [speaker001:] First, try logging out of your account and signing back in. [speaker002:] I'll try! I tried, but it's still doing the same thing. [speaker001:] Can you please try clearing out your cookies and see if that helps? [speaker002:] Ok, let me try that. Yes, that worked! I'm getting results now. [speaker001:] Great! Is there anything else I can help you with today? [speaker002:] No, that was all! [speaker001:] Ok, you have a nice day! [speaker001:] Hi! How may i help you today? [speaker002:] Hi! I want to know if my account includes international shipping [speaker001:] Sure I can help with that. Can I have your full name? [speaker002:] Joseph Banter [speaker001:] I do see that your account does offer free international shipping. I'll also send you a link where you can find this information anytime. Is there anything else I can help with today? [speaker002:] That is great! Let me place my order now. Thank you! That is all [speaker001:] You're Welcome! Enjoy the rest of your day [speaker001:] Thanks for choosing AcmeBrands! What can I do for you? [speaker002:] Hello, is it possible to change my shipping details with it in transit? I ordered the wrong thing [speaker001:] Let me see what I can do. What is your full name, please? [speaker002:] David Williams [speaker001:] Thank you, David, one moment, please. Can you also please send me your account ID and order ID? [speaker002:] DT0ANT195F 0017049675 [speaker001:] Thank you! And what is your membership level? [speaker002:] bronze [speaker001:] Thank you. Good news for you! Though you will have to return the extra item after receiving it, I am able to process the refund for you now. What is the amount? [speaker002:] $49 for the Guess jacket [speaker001:] Thank you. You're all set! Can I help you with anything else? [speaker002:] no thanks for your help [speaker001:] You're welcome, have a great day! [speaker001:] Thank you for shopping with AcmeCorp! How can I help you? [speaker002:] Hi! I just need to return the jeans I ordered. They are the wrong size. [speaker001:] Okay. First I'll need your full name. [speaker002:] Chloe Zhang [speaker001:] Now to validate your purchase, I will need your username, email address, and order ID. [speaker002:] Username: cz341800 email:cz341800@email.com Order id: 4600471375 [speaker001:] Thank you! Now to make sure you can return the jeans, what is your membership level? [speaker002:] Bronze [speaker001:] When did you buy the jeans? [speaker002:] 10-17-2019 [speaker001:] Do you still have the receipt? [speaker002:] Yes but the jeans are not in the original packaging. [speaker001:] That's okay since you have the receipt. In order to process the return, may I have your full address? [speaker002:] 3743 Lincoln Ave San Lima, WA 63070 [speaker001:] Thanks! Would you like your return processed via mail, in store, or at the drop off center? [speaker002:] I can bring them to the store. [speaker001:] Okay. Everything has been noted in our system. Is there anything else you need today? [speaker002:] No, thank you. [speaker001:] You're welcome! Have a nice day. [speaker001:] Hi, how are you doing today? [speaker002:] I got an email that seemed to display a different item than I ordered can you confirm that the item being delivered is michael kors boots? [speaker001:] Sure, I can look into that for you. What is your name? [speaker002:] Chloe Zhang [speaker001:] Thank you, can I also have your account ID and order ID. Along with those two items, I will also need your username and email address please [speaker002:] czhang99 czhang99@email.com [speaker001:] Can I also have your account ID and order ID? [speaker002:] FBPJ0UKPVS 2970875983 [speaker001:] Thank you, one moment while I check the system please. I apologize, it looks like the email was correct. I will change the order in our system to the Michael Kors boots for you. [speaker002:] thanks [speaker001:] You're welcome, is there anything else I can help you with today? [speaker002:] no that was all [speaker001:] Have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] How often does the jean need to be washed? [speaker001:] OK. Let me check. Once a week is suggested. If you wear the jeans several times a week, once should be enough. [speaker002:] Thanks for the info. [speaker001:] No problem. Anything else? [speaker001:] Hello. How may I be of assistance for you? [speaker002:] Yes i would like to remove the second item on my order [speaker001:] Sure I can take a look into this. May I have your name please? [speaker002:] David Williams [speaker001:] Did you mean to order two and changed your mind? [speaker002:] my spouse decide they did not like it [speaker001:] Can I have your account ID and Order ID? [speaker002:] My account id is SNXQP4N9PE and my order id is 7560143238 [speaker001:] What is the shipping status? [speaker002:] order received [speaker001:] Ok great. We can take of this in time.\ One moment please. How much is the item? [speaker002:] $84 [speaker001:] Alright I have removed that from the order. Anything else I can help you with? [speaker002:] thanks, that will be all [speaker001:] Great. Have a nice day. [speaker001:] How can I help you? [speaker002:] Hello, I would like to know how to remove a stain from a shirt [speaker001:] What type of stain is it? [speaker002:] pasta sauce [speaker001:] Okay, to start you will want to soak the shirt in cold water. Let it soak for about a half hour. Then scrub the area with dishwashing liquid. Finally, you will want to wash again in some cold water. [speaker002:] Ok great [speaker001:] Is there anything else? [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi! I need to check the status of my order because my delivery time is wrong I see it in the morning and it should be evening [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] MLXCGW7LML 2837288627 [speaker001:] Perfect, thank you Crystal. Let me query the system and see about the delivery time issue for you. Crystal, it looks like the notification you received about the delivery time may have been in error. What is the shipping status on your order? It may be "Order Received", "In Transit", "Out For Delivery", or "Delivered". [speaker002:] Out for Delivery [speaker001:] I'm so sorry; because the order is Out For Delivery, its delivery time cannot be changed. However, the good news is that you should be receiving it today or tomorrow. [speaker002:] ok [speaker001:] Is there anything more I may help you with today? [speaker002:] no thanks [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I received promo code save30 6 days ago and now your site says its not valid [speaker001:] OK. Let me check. Promo codes expire after 7 days. Please check the date on the coupon itself. [speaker002:] I checked its only 6 days old [speaker001:] OK. Sorry for that. Let me generate a new promo code. TLFES [speaker002:] thank you very much [speaker001:] Please use the above code. Anything else? [speaker001:] Hello [speaker002:] So, I was checking the status of my order because I am seeing an extra fee added for absolutely no reason. Can you find out what happened? [speaker001:] Sorry about that How much was added? [speaker002:] $10. Do you know why? [speaker001:] I will need some information for confirmation Give me your full name [speaker002:] Joseph Banter [speaker001:] Next is your account id and order id [speaker002:] Account ID: EJBYBA47CJ Order ID: 3766611475 [speaker001:] Verified. According to my system, it seems you made a mistake while placing your order Can I have your membership level? [speaker002:] Guest [speaker001:] I am sorry but as it is a customer error, you do not qualify for a refund. The extra fee stays Sorry [speaker002:] I guess I had better be more careful. Thanks anyways. [speaker001:] Have a nice day [speaker001:] Hello! How can I help you today? [speaker002:] Hi! I've been saving up to buy these pair of jeans and I got paid today, and now the price went up!! Yesterday they were much cheaper. What gives? [speaker001:] I'm sorry to hear that, I'll be glad to help however I can. First, can you give me your account ID? [speaker002:] QS9JIOPFTN [speaker001:] Ok, I have your account up. I just need to log the issue in the system real quick. [speaker002:] Is there something you can do to fix this! This is upsetting. [speaker001:] So unfortunately, there's not much we can do about pricing changes. We have a pricing algorithm that changes from day to day based on competitor's prices. [speaker002:] Come on, there must be something you can do! [speaker001:] I can't offer a discount on the current order, unfortunately. I can give you a coupon code that you can use for future orders for the inconvenience. Would this work for you? [speaker002:] I guess, if that is all you can do. [speaker001:] Here is the promo code you can use that will give you a 50% discount next time: WV3SC. Sorry again for the inconvenience. [speaker002:] Thanks [speaker001:] Is there anything else I can help with? [speaker002:] Nope that was it. [speaker001:] Ok, sorry again, and have a great day! [speaker001:] Hi [speaker002:] Hello. How can I help you today? [speaker001:] i ordered a jacket and it has a big stain on it [speaker002:] oh no. would you like to return it? May I have your name please? [speaker001:] David Williams yes i would like to return it [speaker002:] Can I also have the username, email, and order ID? Hello? [speaker001:] hi oh davidwilliams075@email.com 7705489902 davidwilliams075 [speaker002:] And what is your membership level David? [speaker001:] Gold [speaker002:] Ok great. Lets process that return. What is your address please? [speaker001:] 0900 Kennedy St San Mateo, CA 94955 [speaker002:] David I sent you a return label. Please drop in the mail or at the nearest store. [speaker001:] sweet [speaker002:] Anything else I can help you with? [speaker001:] nope that should be it [speaker002:] Great. have a nice day. [speaker001:] Hello, how may I help you this morning? [speaker002:] Hello, I would like to add an item to an order I already placed. I forgot to add it to my cart earlier. Can you help me? [speaker001:] Yes, I can help you with this. Can I get your full name or account ID so I can look up your account? [speaker002:] My name is David Williams, my account ID is YY0ADVCZSX [speaker001:] Just one moment while I pull up your account David. [speaker002:] Thank you [speaker001:] Can I get your Order ID also David? [speaker002:] My order ID is 8074775578 [speaker001:] Great, I just had to verify your identity. So you placed an order and want to add on to it? [speaker002:] Yes please [speaker001:] Do you have the shipping status? [speaker002:] I want to add another pair of boots, my daughter wanted a matching pair. The shipping status says its out for delivery [speaker001:] Since it has already left our facility to be delivered I can't just add to it. What is your membership level? [speaker002:] Bronze [speaker001:] I'm really sorry David but since this has already on it's way to you I can't just add on to it. The easiest thing for you to do would be to go online and place another order with the jeans. [speaker002:] Okay. Thank you for your help. [speaker001:] Is there anything else I can help you with today? [speaker002:] No that is all [speaker001:] Thanks David. You have a great day! [speaker001:] Hi, I had a question regarding the Guess shirt I ordered. [speaker002:] Hello, what can I help you with? [speaker001:] I was curious if you knew if there was any special way of removing stains from the shirt [speaker002:] Hello, is the stain still fresh or has it dried? [speaker001:] It is dried, it's pasta sauce [speaker002:] That makes it more difficult, however we suggest soaking the shirt in cold water for around 30 minutes. After this, scrub the area with dishwash, preferably with a toothbrush. After this, was it again in cold water. [speaker001:] Thank you, I will have to try that. [speaker002:] Is there anything else I can help you with? [speaker001:] No, that helps me a lot. [speaker002:] Have a great day! [speaker001:] Hello, what can I do for you? [speaker002:] Hi there! I was previously signed up for your premium shopping service. My annual payment is coming up due, and I'd like to continue the service, please. [speaker001:] Okay, can I have your name please? [speaker002:] Joseph Banter [speaker001:] Can I have your account ID and order ID? [speaker002:] Sure! My account ID is WHN4ZXZOKE, and my most recent order is: 2672676343 [speaker001:] Your amount due is 14, would you like the card on the accoutn charged? [speaker002:] Yes please, that would be perfect [speaker001:] Okay, you're all set is there anything else you'll be needing today? [speaker002:] That's all, thank you very much for your help [speaker001:] Thanks for your continued support of our business. [speaker001:] Hello, how may I help you today? [speaker002:] Hi. My name is ROdriguez Domingo. I have a question about these Tommy Hilfiger boots for $49. I accidently stepped in gum. How can I remove this from the sole? [speaker001:] Sure, no problem. Please give me a moment to look up that information for you. To remove gum from your boots, please start by rubbing a generous amount of peanut butter over the gum. [speaker002:] Ok. [speaker001:] The gum should start to soften after about 10 to 15 minutes. Once this happens, you can scrape off the gum and wash your boots with soap and water to remove any remaining peanut butter or gum remnants. [speaker002:] Ok. [speaker001:] Is there anything else I can help you with today? [speaker002:] That is it. Thanks for your advice. [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hello! How may I help you? [speaker002:] I would like to pay my subscription fee. [speaker001:] okay. May I Have your full name and account ID? [speaker002:] Rodriguez Domingo, GF8K8WFMEV [speaker001:] Thank you. I am in your account. May I have your order ID please? [speaker002:] 6461301715 [speaker001:] I am in your account. Your bill is $99. How much would you like to pay? [speaker002:] The full amount. Great. Thank you. [speaker001:] Do you have a credit card number to pay this? [speaker002:] Is there one associated with my account? [speaker001:] Yes, I can use that one. Please hold. [speaker002:] Great. Go ahead and do that. Thank you very much. [speaker001:] Your payment has been made. Is there anything else I can help you with? [speaker002:] No thats it. Thanks. [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I would like to know when the spring collection will drop? [speaker001:] Okay I can pull that up for you. [speaker002:] okay [speaker001:] Our spring collection dropped on the 3rd of April so it should have just come out! Is there anything else I can do for you today? [speaker002:] That is everything, thank you for all your help today [speaker001:] Well then have a nice day! [speaker001:] hello [speaker002:] Hi I was trying to access my account online but I have lost the phone I use for two-factor authentication. I was hoping you can help me access my account [speaker001:] Do you want to reset your two factor auth? Give me your full name [speaker002:] Norman Bouchard [speaker001:] I need your email address so I can email you the reset code [speaker002:] I have my phone number. Can you work with that? [speaker001:] No. I need your email address [speaker002:] nbouchard@yahoo.com [speaker001:] I have mailed the reset code to your email address [speaker002:] Thank you [speaker001:] To be safe I would advise you to also follow best practices for security [speaker002:] Appreciate it. Thank you [speaker001:] I will send a link about security best practices. Done Would this be all for today? [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] I'm just getting a bit frustrated because the search bar isn't working on the site for some reason. [speaker001:] I'm sorry to hear that. Let's try a few troubleshooting options to see if we can get it working again. [speaker002:] Ok sounds good [speaker001:] First could you try logging in and out of your account for me? Just to see if clearing up some data would help. [speaker002:] Yes, I will try that [speaker001:] Any luck? [speaker002:] Not quite [speaker001:] Alright. It may be an issue with cookies so lets try clearing them. In your browser you should be able to find an option that says More Details. Click on that and clear cookies. Then try to run the search again. [speaker002:] Ok hang on one minute let me try that Great, that worked, thank you! [speaker001:] Awesome! I'm glad I could help! Was there anything else I could do for you today? [speaker002:] No that's all I needed, thank you, I appreciate it [speaker001:] Have a great day and thank you for shopping with AcmeBrand! [speaker001:] Hello, how may I help you today? [speaker002:] Hi..I forgot my username! Could you help me? [speaker001:] I am sure we can. Let's see what we can do here. So let's tart by getting your full name or account ID. *start [speaker002:] ROdriguez Domingo and I also forgot my account id....if I give you my other info would that do? [speaker001:] Very good, if you can give me 2 of the 3 of the following I should be able to get you fixed up. Zip Code, Phone number or Email address [speaker002:] 90460, 082-975-3600 and rodriguezd532@email.com [speaker001:] Fantastic. So I have found your username. It is: rdomingo1 Does that sound familiar? [speaker002:] Now it does! Thank you so much! [speaker001:] Fantastic, I am glad we are able to get you rolling! Is there anything else I can help you with today? [speaker002:] nothing else...have a good day! [speaker001:] Thanks for your patronage and you have a wonderful rest of your day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Your website is running way too slow. I can't use it like this. [speaker001:] I'm so sorry to hear that. There could be a few reasons why the site is running slow so let's see if we can't try to fix the problem. [speaker002:] ok [speaker001:] First could you try logging out then back into your account to see if that clears up anything? [speaker002:] I did but that didn't help [speaker001:] Alright. Could you try opening another website to see if everything is running slow? [speaker002:] Yes, the other one is too. I may have to restart my computer. [speaker001:] Yeah if it's affecting multiple sites it could be your computer or ISP. I hope this will be able to fix the issue. Was there anything else I could help you with today? [speaker002:] No, thanks for your time [speaker001:] No problem. I hope you have a wonderful day! [speaker001:] How can I help you? [speaker002:] Hi, I had heard from a friend you were having an annual sale but they couldnt tell me when [speaker001:] I'd be glad to check on that. One moment please. The annual sale begins early in the year. The sale ran from January 23rd and ended on January 31st this year. [speaker002:] great, I cannot wait to get me some new socks and shoes! [speaker001:] Be sure to sign up for our newsletter so you don't miss the sale next year. [speaker002:] I will do that now! Thanks! [speaker001:] You're welcome. Will there be anything else? [speaker001:] Hello. Thank you for contacting Acme. May I have your name please? [speaker002:] My name is Norman Bouchard, and my promo code keeps coming up invalid, i just got it two days ago! [speaker001:] Hello Norman, I will be happy to help you! Can I please have your account ID? Typically our promo codes only last for 7 days, are you saying you definitely got your code less than 7 days ago? [speaker002:] Yeah i just got it two days ago. [speaker001:] Ok, what is your membership level? [speaker002:] Guest, but i am hoping this order will make me a VIP:] [speaker001:] I'm sorry...unfortunately, there is not anything I can do to help out. I really apologize! [speaker002:] With my order, or with the joke upgrade suggestion? [speaker001:] I cannot help you with obtaining another promo code, I do apologize is there anything else I can try to do for you today? [speaker002:] So, you dont want my business? These are nice shoes, and the coupon code given to me should be valid. [speaker001:] I would love to have your business but my hands are tied here. I am very sorry. [speaker002:] I will take my business elsewhere and leave a bad review if you dont wish to honor your own offers. [speaker001:] I'm sorry. [speaker002:] About what, false advertising? Can i talk to your manager? [speaker001:] I can have a manager contact you. What is your phone number please? [speaker002:] 979-8942, please do because i am highly unsatisfied. May i also have your name? [speaker001:] My name is Smith A manager will be contacting you shortly [speaker002:] john smith, jenny smith? [speaker001:] Smith Smith [speaker002:] alright, thanks smith smith [speaker001:] Is there anything else I can do for you? Sorry I could not help. [speaker002:] besides getting me my offer sorted out, no. [speaker001:] Have a great day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi I have a problem accessinng my account the paper that had my password got soaked by accident [speaker001:] Do you still have your username? [speaker002:] cm298420 [speaker001:] I am sorry that you lost your password, but I will help you out so that you can access your account. [speaker002:] great [speaker001:] Could I have your full name or account id? [speaker002:] Crystal Minh [speaker001:] Thank you Do you have your pin number available or would you like to answer the security question? [speaker002:] Alexander is the security answer [speaker001:] I cannot retrieve your old password but I generated a new one for you, it is 1042cagko4g [speaker002:] oh great thanks so much! [speaker001:] You should be able to access your account now. Can I help you with anything else? [speaker002:] that's it [speaker001:] Have a good day. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi I wanted to check the status of my account. [speaker001:] Sure. I can pull that up for you. Can I get your name please? [speaker002:] Albert Sanders I am a member and would like to know if my account includes fee international shipping [speaker001:] Thank you, Albert. Sure let me check that for you. [speaker002:] thanks [speaker001:] Unfortunately your account does not offer free international shipping. Any other questions about our subscription service can be found on the FAQ page at the following link. Is there anything else I can help you with today? [speaker002:] Thank you [speaker001:] Thank you and have a great day! [speaker001:] Hello? [speaker002:] good afternoon, how can I help you? [speaker001:] Hi! I have a question about a product listed on your site [speaker002:] tell me the details [speaker001:] I'm interested in buying a long jack from Michael Kors. The price is nice. But I'm not 100% sold on it [speaker002:] What details about it would you like to know before buying it? [speaker001:] I was wondering, is this product perfect for light rain use, heavy rain or is it more for cooler yet drier weather? Also, it doesn't show an image of the back and I wanted to know if a hood is offered for this product [speaker002:] ok, one moment please [speaker001:] One other question. What's the material made of? Is it water resistant? [speaker002:] Ok our jackets are designed to avoid cold windy conditions, keeping you cool so it also works for rainy climates keeping you warmer the jackets have all hood The outside of the jacket is made with synthetic materials. The inside of the jacket is lined with cotton [speaker001:] Perfect! I'd like this jacket to last me a while. So I need it to withstand rain, mud, puddles and baby barf I noticed there are two pockets on the ouside. Are there any pockets on the inside for protect stuff like a wallet? [speaker002:] our jacket is your solution no, only from the outside [speaker001:] Alrighty. Finally, do you accept returns in case I end up not liking the product? [speaker002:] yes we do sir [speaker001:] Oh, I'm sorry. I do have another question. Do you know if this material holds up in the washer? I'm concerned about shrinking [speaker002:] sure, one moment. won't shrink after washing ^^ [speaker001:] Perfect. That's all of my questions I appreciate the help! [speaker002:] A pleasure to help you, sir, just to confirm which one would you say was the most important to define your purchase? [speaker001:] Definitely shrinkage. I need to look like I actually bought the right size [speaker002:] ok thanks [speaker001:] Hi! How can I help you today? [speaker002:] Halp! I forgot my account password, and I can't check to make sure that my "I Heart Anthony Fauci" t-shirt will be here before the pandemic ends! [speaker001:] Oh no, that sounds like a nightmare! I would be happy to help you get into your account. Can I have your full name, please? [speaker002:] Rodriguez Domingo But you can call me Rod, girl. Or man. [speaker001:] And what is your username, Rod? [speaker002:] It's inappropriate to share over chat. Also, I forgot it. [speaker001:] LOL no problem. I can help you with that as well. First, I just need to verify your identity. Can you give me your email address and zip code, please? [speaker002:] Actually, I have neither. And THAT is why you don't do the drugs. Wait a minute, I know my zipcode. It's 80867 [speaker001:] You're a trip, Rod. Okay I just need one more piece of info to verify your identity. Can you give me your phone number? I promise I am not being forward:] [speaker002:] Girl [I hope], you just curled my chest hairs. 967-1555 [speaker001:] Perfect. Okay, your username is rdomingo1. Now we just need to generate a new password for you. Can you tell me your PIN or the answer to your security question? [speaker002:] Make it something with a lot of 69s in it, mmmkay? Livingston is my security answer. [speaker001:] cxcwt6jx7x is your new password. Unfortunately the system generates it automatically, so I couldn't add that special number in there. I know, no fun! Now you should be able to get into your account and check on your order status. Is there anything else I can assist you with today? [speaker002:] I mean, there *is* but we'd have to discuss it on the phone later, IF you know what I mean. But for now, s' all good in the hood! [speaker001:] Haha, you've been a joy to take care of today. Thanks for the laughs. I hope you have a great night! [speaker001:] Hi! How may I help you today? [speaker002:] Can you help me find out some more info on this Michael Kors button-up shirt? [speaker001:] Sure! What would you like to know [speaker002:] I'm thinking of buying it, but I have a thick neck, so I need to know how wide the collar is, I don't want it choking me while I'm at work with a client or something like that. [speaker001:] Our shirts do not have tight collars. They are designed to be comfy. The standard collar is 15 inches. The small is 14 inches and large is 16 inches [speaker002:] Okay, the large should work then. [speaker001:] Great! Can I answer any other questions today? [speaker002:] That's all I needed to know. Thanks for your help! [speaker001:] You're Welcome! Have a great day [speaker001:] Hi there, how can I help today? [speaker002:] Hi, I can't access my account I forgot my username lol [speaker001:] Of course. Can I please start by getting your full name? [speaker002:] Sure! Joyce Wu [speaker001:] Thank you! To recover your username name, can you please provide your address and phone number? [speaker002:] joycewu90 for user name. Address is: 7140 2nd Ave Brigton TX 55717 Phone number is: 163-1643 oops thought you meant name sorry lol [speaker001:] No worries! I have verified your information to recover your username. Is there anything else I can help you with? [speaker002:] No, that is all thank you! [speaker001:] Great, have a wonderful day. [speaker001:] good afternoon, how can I help you? [speaker002:] Hi! I need to remove an item from my order I ordered the wrong size [speaker001:] ooh I see, not problem could you give me your full name or account ID [speaker002:] Chloe Zhang [speaker001:] you would indicate the status of your shipment [speaker002:] Order Received [speaker001:] in addition to this could you give me your order ID, email and username [speaker002:] 1932455006 I do not have the other information [speaker001:] I can renew the username but sure you don't have your email? [speaker002:] no [speaker001:] one moment please let me check the option for you Miss Chloe [speaker002:] ok [speaker001:] Excuse the delay, I am verifying the information. please wait [speaker002:] ok [speaker001:] ok, would you give me your account ID sorry the delay [speaker002:] YIAFKGAV2L [speaker001:] ok, all in order now would you tell me your membership level please [speaker002:] Guest [speaker001:] ok would you tell me the price of the shirt to make the refund [speaker002:] 84 [speaker001:] all set sorry for the troubles [speaker002:] its ok, thank you [speaker001:] a pleasure to help you [speaker001:] Hi [speaker002:] Hi, what can I do for you? [speaker001:] Can you tell me the colors of the buttons on a calvin shirt? [speaker002:] Sure [speaker001:] I am thinking about purchasing it Thank you [speaker002:] Let me check that for you. Buttons come with a large range of colors. Our purchasing team has decided to use dark brown buttons because they have deemed to be more stylish for this season. We hope you appreciate this decision. Is there anything you need to know about the shirt [speaker001:] Thats good info [speaker002:] I can answer any question you might have? [speaker001:] That was all Thank you so much Have a nice day!!!! [speaker002:] Tahnk you You too [speaker001:] Good afternoon, how can I help you? [speaker002:] Hi! I need to get some more information about an order-but I forgot my account password. Can you help me reset it? [speaker001:] Ok sure, Not problem. would you give me your full name or account ID [speaker002:] My name is Albert Sanders [speaker001:] and your user Mr. Albert? [speaker002:] What do you need? [speaker001:] your user username to be more specific [speaker002:] My username is asanders [speaker001:] I cannot retrieve your password but I will generate a new one would you give me your pin number [speaker002:] Okay. That will work. Okay. 8889 [speaker001:] 0ubgrl3wdukd [speaker002:] Thank you. [speaker001:] here you go [speaker002:] That is all. [speaker001:] Now going back to your previous question. don't you need to know more? [speaker002:] I didn't have one. That is all I needed. [speaker001:] Ok a pleasure to help you Mr. Albert! [speaker002:] Thanks [speaker001:] Have a nice day [speaker001:] Hello! How can I help you today? [speaker002:] Hi I want to check the status of your order because the delivery time is wrong and needs to be changed.. [speaker001:] I see, let me help you with that! Can I have your full name andor account ID please? [speaker002:] Name: Norman Bouchard [speaker001:] Thanks Norman! I've pulled up your account. Now, can I have your account ID and order ID? [speaker002:] Account ID: POOSVWAIKK Order ID: 0728005851 [speaker001:] Great, I've verified your identity! Let me check our database to see if there was an error on our side, one sec... Doesn't look like anything is wrong on our side. What is the shipping status of your item? [speaker002:] Order Received [speaker001:] Got it! We can definitely change the delivery time then. Done! It'll be delivered in the evening instead of morning now. Is there anything else I can help you with? [speaker002:] no but thank you [speaker001:] No problem! Have a nice day. [speaker001:] Hello how can I help you? [speaker002:] Hello. My name is Sanya Afzal. I would like to know if the store has any medium Tommy Hilfiger shirts in stock? I am contemplating purchasing one. [speaker001:] Hi Sanya, I will be happy to check on that for you. One moment please. We have the shirts in a variety of sizes, but if the medium is showing as empty on the website, then we are out of stock and will get more the 2nd week of every month. I hope this answered your question. [speaker002:] Ok. I will check back on the 2nd week of the month. Thank you. [speaker001:] Is there anything else I can help you with? [speaker002:] No that was it for today. [speaker001:] Ok great, hope you have a good day! Bye [speaker001:] Hi, thank you for shopping with us! What can I help you with today? [speaker002:] Hi, I would like to return an item. I thought I purchased a navy blue jacket, but I received a black one. [speaker001:] I apologize! I can get that started for you. What is your name? [speaker002:] My name is Joyce Wu. Thank you, my son is graduating from military academy and I want to match his uniform, [speaker001:] Thank you, can I also have your username, email address, and order ID Totally understandable! [speaker002:] My username is jw746072. My email is jw746072@email.com, And my order ID is 7839014830 [speaker001:] Also, what is your membership level? [speaker002:] I am bronze [speaker001:] Was the purchase made within the last 90 days, or is it still in original packaging? [speaker002:] I purchased it 2 weeks ago, but it is not in the original packaging. [speaker001:] That is ok since it is within the 90 day timeframe! Can I please have your address in order to create a shipping label for you? Are you still there? [speaker002:] Sorry, I just had to check my email. I actually ordered it February 19th, does that fit into the 90 day time frame. I got it confused with another purchase. [speaker001:] Yes, that still works! [speaker002:] Awesome, my address is 4943 1st Ave Newark, CA 67909 [speaker001:] Thanks! Would you like to return by mail, or drop it of in store or a drop off center? [speaker002:] I would prefer to return it by mail. [speaker001:] Ok, that should be all set for you to ship! Can I help you with anything else today? [speaker002:] No, that is all, thanks for your help and patience [speaker001:] You're welcome, have a wonderful day! [speaker001:] Hi! How can i help uou? [speaker002:] I need to change the street address on my account I noticed that it was wrong [speaker001:] What is your full name or account id [speaker002:] Norman Bouchard [speaker001:] What is your address on file? [speaker002:] 6357 Circle Drive San Lima, CA 73249 it just needs to be changed to 6358 i must have typed it in wrong [speaker001:] Can you please provide: Zip code, phone number, user name, email address, password andor pin number? i just need 3 of those [speaker002:] 73249 436-1585 nbouchard061 [speaker001:] What is the new address? [speaker002:] 6358 Circle Drive San Lima, CA 73249 [speaker001:] This has been updated in the system. Let me know if i can help you with anythign else? DO you need anything else? [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I am trying to see if the items in my shopping cart qualify for free shipping? [speaker001:] I can help with that. Can I get your name please? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. Let me pull up our policy on that. Okay. Items in your cart qualify for free shipping if the total pre-tax exceeds $25.00. The shipping time is 5 business days. If you are under that dollar amount threshold there is a flat fee of $4.99. We also have overnight shipping which is a higher cost and depends on the weight of the items. [speaker002:] Great, that is helpful! I am in no rush as to when the items arrive...I just don't want to pay for shipping. [speaker001:] Sure! Can I help you with anything else today? [speaker002:] That is all. Thanks! [speaker001:] Thank you and have a great day! [speaker001:] Hi! How can I help you? [speaker002:] Hi. I recently signed up for your subscription service. My wife told me that the subscription was removed though which doesn't seem right. [speaker001:] Sure, I'd be happy to help with that! May I start by getting your name please? [speaker002:] Sure. It's Joseph Banter. [speaker001:] Thanks, next I'll need your account ID and order ID please [speaker002:] Unfortunately I don't have that information. [speaker001:] ok, not a problem. I am showing your subscription is active and has a due date of tomorrow with $14 due was there anything else I could help you with tonight? [speaker002:] Hm. That doesn't seem right. My spouse clearly said that the subscription was removed. [speaker001:] do you know how she found out about that? [speaker002:] I'm not sure. I just know my spouse told me that the subscription was removed which shouldn't have happened. [speaker001:] I'm guessing she misheard that information you have nothing to worry about, it is all set and there are no extra charges [speaker002:] Oh perfect! She's wrong as usual. [speaker001:] haha, it happens! anything else I could do? [speaker002:] Thank you for your help! That was all. [speaker001:] you're welcome, have a great night! [speaker001:] Hello, how can I help you today? [speaker002:] i returned an item and the charge has not been reversed yet. [speaker001:] Oh, lets look in to that. Can I get your full name or account ID? [speaker002:] Chloe Zhang [speaker001:] Thanks Chloe, I'll just pull up your account. One moment please. Just to clarify, you have returned an item and have not received credit for it yet? [speaker002:] yes, the charge has not been removed from my billing statement. [speaker001:] Alright, I will have to validate the purchase. Can I get your username, email address and Order ID please Chloe? [speaker002:] chloez34 chloez34@email.com 2909367861 [speaker001:] How long have you been waiting for the refund to show up Chloe? [speaker002:] 1 week [speaker001:] And can I ask for your membership level Chloe? [speaker002:] silver [speaker001:] Thanks Chloe. It often takes 7 days for the credit to show up. I can't do anything unless it has been longer than 7 days. Since it is just at 7 days it should show up tomorrow! [speaker002:] ok, i'll check on it again tomorrow to see if it shows up. [speaker001:] Thanks for your patience Chloe. Is there anything else I can help you with today? [speaker002:] that is it. [speaker001:] Thanks, you have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi. I am checking on my refund? [speaker001:] May I have your full name or your account ID? [speaker002:] Crystal Minh, I don't know my account ID, but I have on order ID. *an 6730536166 [speaker001:] May I have your username and email address? [speaker002:] username is cm113775, email is cm113775@email.com [speaker001:] Your refund is currently in progress... [speaker002:] oh, super! do you know how that refund will be coming back to me? [speaker001:] It will be done using your original payment method. [speaker002:] okay. thank you! [speaker001:] I can change that method for you if you wish. [speaker002:] I think I probably used PayPal, so if it comes back that way, that's fine. [speaker001:] Ok, is there anything else I can help you with today? [speaker002:] No, that's it. Thank you! [speaker001:] Have a great day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi! I need to check the status of my shipment. I received an email that said that the total cost was wrong [speaker001:] Let me help you with that. [speaker002:] Thank you [speaker001:] Could I have your full name or account id? [speaker002:] Joseph Banter Account ID: S713NZEX5A [speaker001:] Could I have your order id? [speaker002:] Order ID: 7387008162 [speaker001:] Thank you Could I have your username, email address and to validate your order? [speaker002:] jbanter5 jbanter5@email.com 4986 2nd Ave Baltimore, WA 54555 [speaker001:] Thank you So the email said that the total cost is wrong, is that correct? [speaker002:] yes [speaker001:] Let me check the system. The system says that it is the correct total cost, so the email is right. I can this once change the price for you. [speaker002:] Thank you [speaker001:] I have updated your order to change the price this once. Can I help you with anything else? [speaker002:] No thank you [speaker001:] Have a good day. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? How may I help you today? [speaker002:] Hello. I'm thinking of buying a premium subscription. Can you give me some more info on that [speaker001:] I would happy to. Premium membership are not bought, there earned and you have levels based on spending. [speaker002:] oh ok, well how do i start? [speaker001:] For example, bronze is 500, silver is 1000 and gold is 2000 in purchases. You just start spending. [speaker002:] oh ok i see. thanks [speaker001:] Is there any other questions for me today? your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I have questions about the status of my subscription [speaker001:] Sure. What is your question? [speaker002:] when is the annual fee due? i would like to pay the fee if it is due today [speaker001:] OK. Let me check. May I have your full name and account id? [speaker002:] Crystal Minh. DJKKA7551W [speaker001:] OK. Did you want to just check on the status, or did you want to pay your subscription? [speaker002:] both [speaker001:] OK. I have pulled up your account. May I have your order ID [speaker002:] 5871576153 [speaker001:] Thanks Crystal. I have verified your ID. I see that your subscription is not active. [speaker002:] how can i have it active again? [speaker001:] Sure. How much would you like to pay? [speaker002:] all that i have to pay in order for it to be active [speaker001:] 50 [speaker002:] ok i will like to pay it now [speaker001:] Shall I authorize the payment now? [speaker002:] yes [speaker001:] Thanks. Your subscription is now active. Anything else? [speaker001:] Hello. How may I help you today? [speaker002:] Hello, I want to access my account but I lost the phone that I need for the two factor authentication [speaker001:] Sure I can help you with that. May I have your name please? [speaker002:] Sanya Afzal [speaker001:] And do you have your email address that is on the account? [speaker002:] safzal27@email.com [speaker001:] Thank you very much. I will send a reset link in the email. [speaker002:] Thank you [speaker001:] From there you can set it back up on your new device. [speaker002:] Great thanks! [speaker001:] Anything else I can help you with? [speaker002:] That is all [speaker001:] Great. Have a nice day. [speaker001:] Hello, how can i help you today [speaker002:] I'd like to get account information on an order. I can't access my account because I lost the phone number I use for the two factor authentication. [speaker001:] Okay sure, could i get your full name or account id and your email address please [speaker002:] David Williams I don't have either of the other requested items, sorry. Im a Gold Level mber member [speaker001:] Okay thats fine, i just need you to answer one of the two questions what is your pin number or what is your mothers maiden name [speaker002:] 728110 [speaker001:] okay your email adress is dwilliams12@email.com we will send you the link there to reset your two factor [speaker002:] Ok, that'll be great! That's just what I need. [speaker001:] No problem, is there anything else i can help you with today? [speaker002:] No thats it! Thank you for your help [speaker001:] Have a nice da [speaker001:] Hello, how can I help you? [speaker002:] Hey! Joyce Wu here. I'm all in on buying these Michael Kors boots, but before I do, can you let me know if they come with a warranty? [speaker001:] Sure, one moment please. Ms. Wun, our boots are warranted to be free of defects. [speaker002:] Awesome! [speaker001:] That includes material and workmanship for 12 months. Is there anything else I can assist you with? [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I am looking at this pair of Guess jeans on your site and have a few questions [speaker001:] Sure, I can help answer your questions. [speaker002:] Okay, can you tell me how much it would cost to have these tailored? I have very short legs and will need them hemmed. [speaker001:] Tailoring is no charge for our Bronze, Silver, and Gold members and guests who have bought 3 or more pairs. If none of those apply, it's $15. The jeans usually run a little long so it often helps to have them tailored. [speaker002:] Oh nice! I am a silver member so it looks like I will go ahead with my purchase. Thank you so much for your help today! [speaker001:] Is there anything else I can help with? [speaker001:] Hello, AcmeBrands customer service. How can I help? [speaker002:] I have a promo code that I received 9 days ago but when I try to use it I get an invalid error [speaker001:] Okay, I'll check on that. Can I have your full name? [speaker002:] Albert Sanders [speaker001:] May I have your membership level? Unfortunately promo codes are supposed to last only 7 days. [speaker002:] Guest, okay I understand [speaker001:] Unfortunately I can't give you a new one as you are a guest member. I'm very sorry for the inconvenience. Do you need help with anything else? [speaker002:] Its okay, I understand That is everything [speaker001:] Okay, thank you and have a nice day. [speaker001:] Hi. How would I get a premium membership? [speaker002:] Do you currently have a membership? [speaker001:] Yes. I'm at Gold [speaker002:] okay. You cannot buy the membership directly. But as a gold member, you are well on your way. You need to make $2000 worth of purchases and fill ou t a short questionnaire. [speaker001:] Okay. Thank you [speaker002:] Is there anything else I can help you with? Thanks, have a great day! [speaker001:] Hi, thanks for contacting Acme client support. How can I help you today? [speaker002:] Hello, I would like to make sure the shipping cost is included in my order as I got an email saying otherwise [speaker001:] I'm happy to check that out for you. May I please have your full name? [speaker002:] Sanya Afzal [speaker001:] One moment, Ms. Afzal. Can I have your Account ID and your Order ID? [speaker002:] Z5HMMSWGXY, 7991328292 [speaker001:] Great. I'll also need your Username and email address and to access that order. Do you have that information available? [speaker002:] safzal96, safzal96@email.com, 7991328292 [speaker001:] Just a minute while I search our system for you. [speaker002:] ok [speaker001:] I have good news. Shipping is included and the email was incorrect. You will not see a separate charge for that shipping. [speaker002:] Ok great, thanks so much [speaker001:] Of course. Is there anything else that I can help you with today? [speaker002:] That is all I needed [speaker001:] Thanks for shopping with Acme. Have a great day! [speaker001:] good morning, how can I help you? sir [speaker002:] hi search is taking FOREVER and it is so frustrating it just keeps spiniing [speaker001:] ok, let's do a series of steps and see which one solves your situation since it seems to be a slow problem [speaker002:] okay great1 [speaker001:] first, try to log out of your account and log back in [speaker002:] sure i just tried and it didnt work [speaker001:] ok, so you try browsing other websites apart from ours and see if they work for you. [speaker002:] okay i will still same issue on your site [speaker001:] To know, will you have several tabs open in your browser and additional programs running? [speaker002:] i closed all the tabs and that worekd!! [speaker001:] I'm glad to hear it a pleasure to help you [speaker001:] hello [speaker002:] Hi! How can I help you today? [speaker001:] the shipping cost for my order was just crazy high this time. just wanted to make sure that wasn't a mistake [speaker002:] I see, just a moment. Alright, so do you want a refund for the shipping cost? [speaker001:] yes please [speaker002:] Can I please have your account ID or full name? [speaker001:] ZLVXJLN2IA [speaker002:] Great, Now I need to validate the purchase, can I please have username, email address, and order ID. [speaker001:] rodriguezdomingo934 Email Address: rodriguezdomingo934@email.com Order ID: 9000688090 [speaker002:] Great, what is the shipping status? [speaker001:] Delivered [speaker002:] So the best that I can do since the item is already delivered is refund a portion of the shipping. [speaker001:] great sounds good [speaker002:] I have initiated the refund, Is there anything else I can do for you today? [speaker001:] that's it, thanks [speaker002:] Great, we appreciate your business at AcmeCorp and please have a good day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi there, I would like to check the status of my order. I have not recieved it and I have been waiting 9 days. [speaker001:] I apologize for the long wait. Can I have your name and account ID? [speaker002:] Norman Bouchard Account ID: TCT3DKO2DM [speaker001:] Thank you. In order to locate your order, can you provide your username, email address and order number please? [speaker002:] nbouchard496 nbouchard496@email.com Order ID: 1306869995 [speaker001:] Alright, and did you receive an email indicating that something was wrong with your order? [speaker002:] I have had no updates [speaker001:] You should have received your order in less than a week. I can ship you a new order but I would need your address. [speaker002:] 0349 Lincoln Ave Newark, MI 67569 [speaker001:] What products were included in your order? [speaker002:] Just Michael Kors Jeans [speaker001:] Okay, I've place a new order for your items and it should be delivered in the next few days. [speaker002:] Perfect, thank you. [speaker001:] You're welcome. Can I help you with anything else? [speaker002:] That is everything. [speaker001:] Great, enjoy your day! [speaker001:] Hello how can I assist you today? [speaker002:] Hello my name is Sanya Azfal and I need to access my account I lost the phone I used for the two factor authentication and now I cant access my account [speaker001:] What's your username? [speaker002:] please help me I forgot the username as well I do have the pin number though [speaker001:] Okay, what's the pin? [speaker002:] Pin Number: 730076 [speaker001:] I will send the reset code to the email address we have on file [speaker002:] ok thanks a lot [speaker001:] To be safe, you should also follow best policies when resetting the two factor authentication. I've sent a link about some of our suggesting for securing your account. Is there anything else I can help you with today? [speaker002:] that would be all thanks [speaker001:] Great, thank you! [speaker001:] Hi there! How can I help you today? [speaker002:] Hello, my item is the wrong color and I want to return it. [speaker001:] Sure, I can help with that. Can I get your full name? [speaker002:] Albert Sanders [speaker001:] May I also get your username, email address, and order ID? [speaker002:] Username: as932668 [speaker001:] This will help me find your purchase. [speaker002:] Email Address: as932668@email.com Order ID: 5050884937 [speaker001:] Thank you. What is your membership level? [speaker002:] Silver [speaker001:] Do you know what date you purchased the item you want to return? [speaker002:] 2019-12-21 [speaker001:] Perfect! Since that was within the past 6 months, we can process your return. [speaker002:] Great! [speaker001:] What is your full address? [speaker002:] 9313 Brushwick Dr Monterey, TX 42667 [speaker001:] Would you like your return processed by mail, in store, or at a drop off center? [speaker002:] in store please [speaker001:] Okay, your order has been processed and the store is now waiting for you to take the item in. Is there anything else you need? [speaker002:] That's it. Thank you! [speaker001:] You're welcome! Have a nice day. [speaker001:] Hi, I want to return something with a stain on it. [speaker002:] Hi, how can I help you Ok, I can help with that [speaker001:] My name is Alessandro Phoenix if you need to check my account. [speaker002:] thank you So you want to return something because it has a stain, correct? [speaker001:] Yes that's right [speaker002:] Can I have your Username, email and Order ID please? [speaker001:] Username: aphoenix613 Email Address: aphoenix613@email.com Order ID: 5564627384 [speaker002:] Do you know your membership level? [speaker001:] I'm a gold member [speaker002:] Great. You get unlimited returns I will need your address to make a shipping label for you to print out [speaker001:] Okay 1431 Kennedy St Raleigh, NY 42379 [speaker002:] How would you like to process your return? you can do it by mail, in store or at a drop off center [speaker001:] by mail is good [speaker002:] ok [speaker001:] This was a bummer, I really needed this jacket to impress a girl [speaker002:] Sorry for the inconvenience! I'm sure she will be impressed by you [speaker001:] Thanks for the vote of confidence! [speaker002:] You're welcome! Your refund is complete. Just print out the label and mail the stained shirt in when you get a chance [speaker001:] Okay great, that's all I needed today. Thank you! [speaker002:] Have a great day Good luck with the girl! [speaker001:] Hello, how may I help you today? [speaker002:] Hello there! I am asking about my bill. I think I got charged twice for my order and I want to make sure I only get charged one time. [speaker001:] Okay, may I have your full name and account ID? [speaker002:] Crystal Minh Account ID: 7VE2A2PCSX Are you seeing it? The thing I ordered was a pair of Guess Jeans. [speaker001:] You believe you were charged twice for the jeans? [speaker002:] Yes, my statement has two charges for $89 and I only orderedreceived one pair of jeans. [speaker001:] Okay, let's see what is going on. May I have your order ID? [speaker002:] Account ID: 7VE2A2PCSX oops 7651725064 that's my Order ID [speaker001:] Thank you, one moment please. I am so sorry for the wait. [speaker002:] Were you able to find it? I'd like to get this taken care of. [speaker001:] Just to be sure, your order confirmation doesn't say two pairs of Guess Jeans, correct? [speaker002:] No. It says one [speaker001:] Okay, I have found the system error. [speaker002:] Can I get the charge reversed? [speaker001:] You were overcharged by $89, I will be able to update this for you. [speaker002:] Thank you so much. I appreciate it. [speaker001:] The extra charge has been taken care of, will that be all for today? [speaker002:] Yes [speaker001:] Have a great day! [speaker001:] HI! How may I help you today? [speaker002:] hi i am reall interested in these calvin klein boots but i paint a lot for work how do i remove paint stains from the shoes? [speaker001:] Let me look into that for you. In order to remove the paint from the boots, first remove any excess paint with a brush. then used a toothbrush to remove any dried flaky paint Then apply a soapy mixture to the stain and scape off softened paint [speaker002:] that seems pretty easy [speaker001:] rub with detergent and then apply nail polish remover and it will remove it Is there any other questions I can answer today? [speaker002:] thats all thank you! [speaker001:] You're Welcome! Have a great day [speaker001:] Hello! How may I assist you today? [speaker002:] hi i would to pay my fee for the premium subscription service to keep my subscription active please [speaker001:] Okay, I can help you with that! Can I first get your full name and account ID? [speaker002:] albert sanders, NZPRHNYSD0 [speaker001:] Great, I was able to verify your identity! Thanks! Can I also get your order ID? [speaker002:] 7713765336 [speaker001:] Thank you, I've found your order! The standard subscription is $99 per year. How much of this would you like to pay today? [speaker002:] I WOULD LIKE TO PAY IT ALL [speaker001:] Sure, I've entered the $99 fee into our database. Do you have a credit card number you'd prefer to use? [speaker002:] no right now could you send me a bill please [speaker001:] Sure, I'll just use the credit card we have on record for you. One second, please. Done! Your bill should be sent to you shortly. Is there anything else I can help you with today? [speaker002:] that is all thank you for your help [speaker001:] No problem, and thank you! Have a nice day. [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hi I have a quick question. [speaker001:] I happy to help, whats your question? [speaker002:] I've been trying to buy different items but everytime I get to the purchase screen, it iseems that they are always out of stock. Does your system not refresh until the purchase screen? [speaker001:] Lets look into this. Which item or items? [speaker002:] I was looking at the Michael Kors jeans It's the one for $69 [speaker001:] Ok it was just this one item that is stating out of stock? [speaker002:] For now yes. There was a scarf but the weather is getting warmer so it's not as important anymore [speaker001:] Can I get your full name or account ID please? [speaker002:] Alessandro Phoenix My user name is alessandrophoenix061 [speaker001:] Thank you Alessandro. Are you sure about the scarf? [speaker002:] Well, if have it then sure if you have it [speaker001:] Both are showing out of stock? [speaker002:] The scarf yes. The jeans in my size yes [speaker001:] What I am going to do is write up a report let the purchasing department know about this. I do apologize that they are out of stock. [speaker002:] ok is there a way I can be sent a text if my item becomes available? [speaker001:] We can do better, what I can do is back-order both or one of the items. Once it is in, it will ship immediately. [speaker002:] ok that's great! [speaker001:] Would you like both items? [speaker002:] what are my chances you think? and yes I do [speaker001:] I did let our purchasing team know, in order to back-order can we use the credit card on file? [speaker002:] yes that's ok [speaker001:] Once there back in stock which they will be they will ship to you immediately. Is there anything else I may help you with today? [speaker002:] that was it. thanks for your help! [speaker001:] Thank you for contacting AcmeCorp, have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] Yes i would like to know what all the membership levels are [speaker001:] I would be glad to answer that for you. Please give me a moment to look up that information. We provide AcmeBrands Membership for our most valued customers. The membership levels are Bronze, Silver, and Gold. Unlike other programs, we do not use obnoxious titles such as "Platinum" or "Super Exclusive Access". Membership is different than a subscription, and all non members are considered guests. Are there any more questions I can answer for you today? [speaker002:] no, that will be all, thank you [speaker001:] Thank you. Have a great day! [speaker001:] I never received my package. I have been waiting for 9 days. [speaker002:] Sorry to hear that. Can I have your name? [speaker001:] Sanya Afzal [speaker002:] Can I have your username, email address and order number? [speaker001:] safzal36,safzal36@email.com,1284049906 [speaker002:] Ms Afzal, I'm going to ship you out a new order. Can I have your address? [speaker001:] 2835 Lincoln Ave San Lima, MI 32973 The product is jeans by Tommy Hiliger by the way. [speaker002:] Okay, you are all set and I apologize for the inconvenience. [speaker001:] Thanks, that's all. Have a great day! [speaker002:] Anything else I can help you with? [speaker001:] Hi, what can I do for you? [speaker002:] My credit card keeps getting rejected when I try and make a purchase. [speaker001:] I am sorry about that. Can you try to log out then log back in? [speaker002:] that does not have seemed to help [speaker001:] Okay, when is the expiration date on the card? [speaker002:] 4122020 [speaker001:] Okay, so it looks like your card expired three days ago. So that would be why it's not workinmg [speaker002:] oh geez i didnt even notice [speaker001:] It's okay [speaker002:] ill have to see why i never got the new one [speaker001:] Is there anything else I can help you witj? [speaker002:] that was all [speaker001:] Okay, have a nice day [speaker001:] Hello, how may I help you? [speaker002:] Hello, i want to view my shopping history but cant access my account because i for got my password [speaker001:] Sure, I'll help you with that Can I have your full name? [speaker002:] Joyce Wu [speaker001:] Thank you, I will need your username as well [speaker002:] i do not have my username on me right noe now [speaker001:] Okay, we can figure that out too [speaker002:] Okay [speaker001:] I will need 2 of the following: zip code, phone number, email address [speaker002:] Phone Number: 937-6923 | zip code: 35853 [speaker001:] Thanks, your username is jwu1 [speaker002:] Okay thank you, i will write that down [speaker001:] I can't get your old password, but I can generate a new one for you. I will need the answer to your security question or your PIN number [speaker002:] Okay we can go ahead and create a new password. my pin number is 165245 [speaker001:] Great, here is your new password: vp9othnmmxs Is there anything else I can help you with? [speaker002:] OKay thank you, that is everything i needed help with, thank you again [speaker001:] You're welcome, have a nice day [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I'm having a hard time getting my payment to process. [speaker001:] I see. What error are you getting? [speaker002:] It is saying my credit card has been rejected. [speaker001:] There are a few things we can try to fix this. First, please check the expiration date and see if it needs to be updated. That tends to sneak up on people! [speaker002:] The card isn't expired. [speaker001:] Okay. Can you log out of your account and log right back in? Sometimes that fixes the problem. [speaker002:] let me try [speaker001:] Okay [speaker002:] that did it! [speaker001:] Wonderful! Is there anything else I can help you with? [speaker002:] Thank you. I'm good. [speaker001:] Okay. Have a nice day! [speaker001:] Hello, I want to check on my order status. I think my payment info was entered wrong. [speaker002:] just to make sure i understand, you wish to check your order as you believe the payment info was incorrect? [speaker001:] Yes that's right [speaker002:] i can assist with that first i need your full name to pull up your account [speaker001:] My name is David Williams It charged my credit card but I wanted it to charge my Paypal [speaker002:] also your account id and order id [speaker001:] Account ID: JCBU422THE Order ID: 3219926929 [speaker002:] thank you do you have the shipping status of the order? [speaker001:] It is currently in transit [speaker002:] alright, luckily we can change the payment method imiddiately what payment method would you like it changed to [speaker001:] Great, I want you to charge my Paypal Awesome, thanks! That's all I needed today [speaker002:] ok! i have changed the payment method on this order to your paypal if theres nothing else i can do to help, i wish you a good day! [speaker001:] Hello, how may I help you? [speaker002:] Hello, I have an item I would like to return [speaker001:] May I ask for the reason for returning? [speaker002:] I have received the item but the color is not the one I wanted and would not like to keep it. [speaker001:] Okay, I understand. May I have your full name or account ID? [speaker002:] Norman Bouchard Order ID: 5040375523 [speaker001:] I will also need your username and email, please. [speaker002:] Username: normanb3 normanb3@email.com [speaker001:] Do you have a membership with us, Mr. Bouchard? [speaker002:] Yes. Member level: Bronze [speaker001:] When was the order placed, do you have a receipt, and is it still in the original packaging? [speaker002:] I have purchased it on 21st of December, 2019 and the item is not in the original packaging. Unfortunately I do not have a receipt.The payment was made with my Debit Card. [speaker001:] Great news! Your order is available to be returned since it was ordered within the last 90 days! I will need your address, along with the state and zipcode for the return label. [speaker002:] Oh great! 5273 Kennedy St Baltimore, NY 56198 That's right. [speaker001:] Would you like to return via in-store, by mail, or drop-off center? [speaker002:] Return in store would be the best. [speaker001:] Okay! All done! Is there anything else you need help with today? [speaker002:] Nope. That was it. Thank you for your help. [speaker001:] My pleasure, have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi! I am looking at buying this Tommy Hilfiger shirt but it looks like it is out of stock [speaker001:] I'm sorry about that! Can I get your full name to pull up your account please? [speaker002:] Crystal Minh [speaker001:] I'll write up a report for our purchasing team and let them know to get more of these shirts. [speaker002:] Thank you Also, would it be possible to have it delivered when it is back in stock? [speaker001:] Yes, I can do that for you! Would you like me to use your credit card on file? [speaker002:] Yes please [speaker001:] I just made the purchase for you. Your shirt should be delivered as soon as it's back in stock. [speaker002:] Thank you [speaker001:] Is there anything else I can do for you? [speaker002:] Appreciate your help, Thank you [speaker001:] Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hi! I want to return an item because it is the wrong color [speaker001:] I can help with that. Can I get your full name or account ID please? [speaker002:] Crystal Minh [speaker001:] Thank you. Can you also provide your username, email address, and order ID. [speaker002:] crystalminh973 crystalminh973@email.com 9153043952 [speaker001:] What is your membership level? [speaker002:] Bronze [speaker001:] When did you purchase the item? [speaker002:] 2020-02-10 [speaker001:] Perfect, you can go ahead and return the item to us. I will be providing a shipping label to you. Because of this, can I get your full address? [speaker002:] 8937 Primrose Ave Raleigh, NY 44883 [speaker001:] How would you like to return the item? By mail, in store, or the drop off center? [speaker002:] mail [speaker001:] Perfect, I have processed the return for you. Is there anything else you needed? [speaker002:] no thank you [speaker001:] Have a great day! [speaker001:] Hello and thank you for contacting us today! How can I help you? [speaker002:] Hello, I am upset because there is an item out of stock that I have been interested for in some time [speaker001:] Oh I'm sorry to hear that. Let me see if I can help with that. Can I have your name please? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman. Can you tell me which item it is you are interested in? [speaker002:] Tommy Hilfiger shirt [speaker001:] Okay Norman. I will let my purchasing department know about this so they can do a better job of stocking this item in the future. [speaker002:] Ok thank you [speaker001:] Can I help you with anything else today? [speaker002:] That is all [speaker001:] Thank you and have a great day! [speaker001:] Hi. Can I help you? [speaker002:] Hey so I'm trying to pay my bill in order to keep my premium subscription service. [speaker001:] Okay [speaker002:] I love the service, it's fabulous. I want to pay now, can you help me with that? [speaker001:] Can you tell me your full name or your account ID? Yes, I can help. [speaker002:] Sure, my name is Chloe Zhang. My account ID is PM58FBCKNG [speaker001:] Thanks, Chloe. What is the order ID? [speaker002:] The order ID is 4868913433 [speaker001:] How much do you want to pay today? [speaker002:] How much do I owe you? [speaker001:] $49.00 [speaker002:] Okay, I'll pay the whole balance. You can go ahead and charge me. [speaker001:] Okay. Do you have a credit card number? [speaker002:] Just take it out of my PayPal It should be linked to my account already, my phone number is 485-355-0444 [speaker001:] Okay, I will use the number on the account [speaker002:] Sweet, thanks a lot. It's all paid then? [speaker001:] Yes, it's all paid. Is there anything else I can do for you? [speaker002:] That was it. Thanks a million, you're the best:] [speaker001:] Okay, I will end this conversation now [speaker001:] What's going on why is the site going so slow here? [speaker002:] Hello, you say you're having issues with the site's speed? [speaker001:] Yes, it's really slow and I can't navigate it properly at this speed Is there some sort of server issue or something? [speaker002:] Okay, well firstly I'll write this up so the website team can take a look [speaker001:] Okay, what can I do now? [speaker002:] If you'd like to take some steps to see if its an issue on your end [speaker001:] Alright, what's that? [speaker002:] The first thing you can do is log out and log back in. See if that fixes the issue [speaker001:] Okay, give me a moment here. [speaker002:] No worries [speaker001:] It's still really slow after logging out and back in. [speaker002:] Okay, well are other sites running slowly as well or just ours? Can you try another site for me? [speaker001:] Sure, one moment here I'll try zoop.com No, that seems to be running fine. Anything else? [speaker002:] Hmmmm? Well can you try closing other tabs and programs you have open? [speaker001:] Sure. [speaker002:] Maybe something else in the background is slowing things down [speaker001:] A-ha! That did it! Website's running better now. Thanks. [speaker002:] Thank you as well! Is there anything else I can help you with? [speaker001:] That was it, thanks for your help. Appreciate it very much. [speaker002:] Well if that's all, have a wonderful day. [speaker001:] Hello, how may I help you today? [speaker002:] hi, i'm trying to order something but my credit card keeps getting rejected [speaker001:] I would be happy to help you troubleshoot that. Could you try entering it again? [speaker002:] sure one sec okay tried again. same issue [speaker001:] Try logging out and then log back in to enter your card information. [speaker002:] that seemed to work. thanks! [speaker001:] Will that be all for today? [speaker002:] yep. thank you! [speaker001:] Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] I would like to check the status of my account [speaker001:] What information did you want to know? [speaker002:] I have a shipping question [speaker001:] What is your question? [speaker002:] What is the status of my order? [speaker001:] Are you asking what the shipping status is? [speaker002:] Yes please [speaker001:] Did you receive an email notifing you of something? [speaker002:] No [speaker001:] Okay, I will need our full name, account ID, order ID, username, and email address pelase [speaker002:] My name is Crystal Minh I don't have my account ID or order ID or username or email address I'm just asking about international shipping I wonder if my account includes free shipping from out of the country [speaker001:] Ok, I looked it up and I can confirm that your account does offer free international shipping [speaker002:] Okay that's all I needed to know [speaker001:] Any further questions about your subscription may be answered on our online FAQ. I will send a link in case that is helpful. Have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] I'm leaving on a cruise ship tomorrow. [speaker001:] Oh that's exciting! [speaker002:] Can I get my shirt upgraded to overnight delivery, so I can have it in time? It is exciting! [speaker001:] Let me check to see if you can. Did you already place your order? [speaker002:] Yes [speaker001:] Can I have your full name and account ID please so I can pull up your account [speaker002:] Chloe Zhang Account ID: MN8VDCTOEF [speaker001:] Thank you Chloe. Now I need your order ID to validate your purchase. [speaker002:] sure, whatever you need to do Order ID: 8656813177 [speaker001:] And do you know your shipping status? [speaker002:] It says that it is in transit. [speaker001:] I'm sorry. I can't change the shipping method once it's in transit. The good news is it should arrive today or tomorrow. [speaker002:] Is that a guarantee? It's not a nudist cruise, so I do need clothing. [speaker001:] I'm sorry I can't guarantee anything since it's in transit [speaker002:] okay, I'll just hope for the best. [speaker001:] There's no way to change how quickly the driver will deliver your package. It is in the carriers hands now. I appologize. I'm assuming you are not going on a nudist cruise [speaker002:] I understand. I should have shipped it right last week. It's not your problem. No, I like to keep my clothed ON! [speaker001:] Is there anything else I can help you with today? [speaker002:] That's all. Thanks! [speaker001:] Enjoy your cruise! [speaker001:] Hello, how may I help you? [speaker002:] I ordered a package on 09082019 and never received it [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Albert Sanders [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] asanders811 asanders811@email.com Order ID: 0702225229 [speaker001:] Thank you And it was supposed to arrive more than 7 days ago, is that right? [speaker002:] I've been waiting 9 days [speaker001:] Thank you I am going to resend your order, could I please have your address and the brand and type of product? [speaker002:] 7384 Woodshore St, Monterey WA 56386 and it's the Tommy Hilfiger jeans oh and a calvin klein coat and a pair of guess jeans:] [speaker001:] Your coat and jeans will be shipped as soon as possible. [speaker002:] Thank you! [speaker001:] I am sorry that it hasn't arrive yet. Can I help you with anything else? [speaker002:] No that is all [speaker001:] Have a good day. [speaker001:] the search function is frozen [speaker002:] Hello! Thank you for shopping with AcmeBrands. I'm so sorry about that! May I get your full name, please? [speaker001:] Joseph Banter [speaker002:] Thank you, Joseph! To confirm, when you attempt a search, you're getting "no results found" no matter what you search for? [speaker001:] No i just see a spinning wheel [speaker002:] Let's troubleshoot that for you! Would you mind logging out of your account, and logging back in again? [speaker001:] ok ok i logged in again [speaker002:] Great! Any luck with your search? [speaker001:] no [speaker002:] No worries! Let's try clearing out the cookies from your browser next. Are you familiar with how to do thta? *that [speaker001:] yes [speaker002:] Wonderful. Would you give that a try please, and let me know if that resolves the search issue? [speaker001:] the search bar is working now. thank you [speaker002:] Excellent! Thank you for letting me know. Is there anything more I may help you with today? [speaker001:] nothing else, thank you [speaker002:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Good afternoon, how can I help you today? [speaker002:] Yeah, can you tell me any details about these Guess shirts. [speaker001:] I can look up information on Guess shirts for you. what were you wanting to know? [speaker002:] what type of material are they made of? [speaker001:] Our shirt fabrics are 100% natural fibers such as cotton, wool, linen or a blend. Pure cotton is the most popular material and the most popular blend is 90% cotton10% linen. The label on the collar will indicate the material used. Did that answer your question? [speaker002:] Okay there's no way to tell me before I make the purchase? Allergens run in my family [speaker001:] Unfortunately there are so many styles of shirts I can't tell you. If you look up the shirt you are interested it may say in the fine print. If not, you can always order it and return it if you are not happy with it. [speaker002:] okay thanks [speaker001:] Is there anything else you need help with today? [speaker002:] Nope I think that is all. [speaker001:] Thanks, have a great day and I hope the shirt will work for you! [speaker001:] Hi, there! How may I help you? [speaker002:] Hi, I ordered these three things and the total amount seemed too high on the email [speaker001:] Okay, I can look into that issue for you. May I have your full name and Account ID please? [speaker002:] Crystal Minh [speaker001:] Crystal, do you happen to have your Account ID, as well? [speaker002:] V9OZNUOLI2 [speaker001:] Thank you. What was the amount on the email you received? [speaker002:] 250 [speaker001:] Do you have your Order ID? [speaker002:] 3694566813 [speaker001:] Thank you. I have verified your identity and now I can look into this issue. [speaker002:] Great, thank you [speaker001:] The system is telling me that the amount indicated on the email is correct. What is your membership level? [speaker002:] Silver but my order was only 237 [speaker001:] What was the amount indicated on the email? [speaker002:] 250 [speaker001:] Okay, I am going to remove the difference from your order. [speaker002:] Thank you [speaker001:] Okay, your order has been updated and the $13 has been removed. Can I help you with anything else today? [speaker002:] That's it [speaker001:] Great. Have a good day! [speaker001:] Hello. I have a question about these Michael Kors jeans on your site [speaker002:] Hi, there. How may I help you? [speaker001:] They look so cool I might buy them [speaker002:] Okay, I can pull up that item for you. [speaker001:] But you know if you have any in a smaller size? I'm very petite and I want them to fit [speaker002:] I understand-I'm petite, too, so it's hard to find jeans that fit well. [speaker001:] I know! It's so difficult! [speaker002:] So, these jeans do come in a variety of widths. The standard inseam is 36". [speaker001:] Hmmm...that might be too big for me Do they come any smaller than that? [speaker002:] They do. Is the size you are looking for out of stock on the website? [speaker001:] Yes I think it is [speaker002:] Okay, we should be restocking those jeans on May 1st, so check back then. [speaker001:] Oh okay So what is the smallest size that's in stock now? [speaker002:] The smallest size I see is a 34. [speaker001:] Okay, that's good to know I'll probably wait until May to buy them, then Thanks for your help! [speaker002:] You are very welcome. May I help you with anything else? [speaker001:] No, that was it [speaker002:] Have a great day! [speaker001:] would like to check my order status but can't since i forgot my username to my account [speaker002:] Okay. I'd be more than happy to recovery your username so you can check your status on your end [speaker001:] ok [speaker002:] Can I get your full name please? [speaker001:] Albert Sanders [speaker002:] Can I get your zip code, and phone number please? [speaker001:] 62858. 047 289 0239 [speaker002:] Okay thanks ASanders1 is your username Is there anything else I can help you with today? [speaker001:] thank you. i will login in now. that is all [speaker002:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hello, I have a question about the status of my subscription. I would like to know when the annual fee is due [speaker001:] Sure thing. I'll be glad to check on that for you. [speaker002:] Thank you [speaker001:] Could you give me your Full name please? [speaker002:] Joseph Banter [speaker001:] Thank you Joseph I was able to pull up your account. [speaker002:] Great [speaker001:] Could you also provide me with your Account ID and order ID so I can look up the details? [speaker002:] 8NQNI0DDBU, 5651137631 [speaker001:] Great, I was able to pull it up. Lets check on your subscription. It actually looks like the bill was due yesterday. [speaker002:] Ok, can I go ahead and pay it [speaker001:] Sure thing. The balance on your account is $65 would you like to pay that all now? [speaker002:] yes please [speaker001:] Alright. I'll take care of that right now. For future reference you can find your status and manage the bill at this link [speaker002:] Thanks [speaker001:] Alright I processed a payment for 65 dollars to get your caught back up. Was there anything else I could help you with? [speaker002:] That is it [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hi, this is pretty dumb but I forgot my username and I could use some help My name is Norman Bouchard [speaker002:] Okay, one moment. I will need 2 of the following: Zip codephoneemail [speaker001:] Alright, one sec. Phone Number: 325-7602 normanbouchard736@email.com [speaker002:] Excellent, your username is nbouchard1 [speaker001:] Thanks, I feel so silly [speaker002:] Don't worry about it! Anything else you need help with? [speaker001:] No, that's all. Thanks [speaker002:] Okay, have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] I would like to see my shopping history but I can't get into my account [speaker001:] Are you needing your password or username? [speaker002:] username [speaker001:] Great, I will be happy to help you with that. May I have your full name or account ID? [speaker002:] David Williams [speaker001:] May I have your zip code and email address? [speaker002:] 36422 I don't have an email address [speaker001:] Then I will need your phone number. [speaker002:] 398-325-2470 [speaker001:] Your username is dwilliams1. [speaker002:] Great [speaker001:] Will that be all for today? [speaker002:] Yes, thanks [speaker001:] Have a great day! [speaker001:] hi, how can I help you? [speaker002:] Hey I wanna find out about the different membership levels. I'm looking to buy some clothes for my father in-law. [speaker001:] are you current;y a member? [speaker002:] I am not [speaker001:] we have levels of bronze, silver & gold. The benefits get better as you move from bronze to gold [speaker002:] What are the prices? [speaker001:] well it is based on your puchase amounts if you buy over $500 worth of stuff you will become a bronze member automatically that will mean you get promo codes, and you will save on shipping fess is that what you are asking about? [speaker002:] Oh, so it's not a fee I pay regularly? [speaker001:] we also have subscriptions, which are paid annually [speaker002:] Tell me about those [speaker001:] do you have a subscription currently? [speaker002:] No [speaker001:] it costs $00year oops $99year! [speaker002:] Ha! I was gonna say "that's cheap!" Okay, gotcha. I think I have all the info I need, thanks [speaker001:] deal of the year! so, you wanted to know the price of a subscription? Is that all? or were you more interested in membership? [speaker002:] Yeah, no just the prices Thanks! [speaker001:] ok, you wanted to know about subscriptions then? Our boss likes us to keep track of these queries... [speaker002:] Yes [speaker001:] it's good for the managers to know these things... is that all? [speaker002:] Fine then, yes that's all [speaker001:] ok have a decent day [speaker001:] Hello, how can I help you? [speaker002:] I want to return my michael kors shirt because it had a stain [speaker001:] May I have your name or your account ID? [speaker002:] Rodriguez Domingo [speaker001:] And can I get your username, e-mail address, and the order ID? [speaker002:] rdomingo381 rdomingo381@email.com Order ID: 8362781185 [speaker001:] Thank you. What is your membership level? [speaker002:] gold [speaker001:] As a Gold member you have unlimited returns. [speaker002:] yay! [speaker001:] May I have your address so I can create a shipping label? [speaker002:] 6829 Circle Drive Newark, NY 72444 [speaker001:] Would you like to return by mail, in store, or at a drop off location? [speaker002:] in store [speaker001:] Ok, you will receive an e-mail with your return label very soon. [speaker002:] great thanks [speaker001:] Is there anything else I can do for you today? [speaker002:] Nope that's all [speaker001:] Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] Hello My name is Norman I placed an order for a shirt I want to check the shipping status I have even waiting for 5 days [speaker001:] Okay Norman. Can I have your last name? [speaker002:] I have been waiting for 5 days Norman Bouchard [speaker001:] Okay, did you get some kind of worrying email or are you just concerned your item is missing? [speaker002:] Not at all [speaker001:] What? Can I have your username, email, and order ID? [speaker002:] Okay My username is Normanb6 Normanb6@email.com Order ID: 8189942684 [speaker001:] And you said you've been waiting for your order 5 days? [speaker002:] It was never received What's the order status with you [speaker001:] I'm asking how long you have been waiting I can't access your order status [speaker002:] Yes sir. I have been waiting for 5 days Can you help me resend the order [speaker001:] Well, since the shipping companies can occasionally mark things as further along in delivery than they actually are we don't take action till after a week. If you don't receive your order within a few days try with us again and we'll be glad to resend it. [speaker002:] Okay. Thanks [speaker001:] Is there anything else I can do for you today? [speaker002:] No. That's all Thanks [speaker001:] Well then have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] I want to check the cost of the items I ordered because the email that I got showed different costs than I had originally seen when I placed the order. [speaker001:] May I have your full name or account ID? [speaker002:] My account id is ZMZXNAXEJD [speaker001:] May I have your full name and the order ID? [speaker002:] My name is Crystal Minh, the order id is 8351710762. [speaker001:] What is your membership level? [speaker002:] Gold [speaker001:] OK, it appears you were charged fees meant for lower levels of membership. I can remove those fees for you now. [speaker002:] Thanks! [speaker001:] What was the charge? [speaker002:] The two items were $84 and $54 [speaker001:] The extra fees will be removed and an updated email will be sent to you soon. [speaker002:] Ok, thanks a lot! [speaker001:] Is there anything else I can help you with today? [speaker002:] No thanks! [speaker001:] Have a great day. [speaker001:] Hello, how can i help you [speaker002:] Hi, I accidentally bought a shirt with the wrong color and I wanted to return it. [speaker001:] I will be happy to help you with that. Can i get a name. [speaker002:] Norman Bouchard [speaker001:] I found your account. I now need your username, email and order id [speaker002:] normanb0, normanb0@email.com, 7506306909 [speaker001:] Thank you everything looks good, What level member are you [speaker002:] Gold [speaker001:] Great news, you can make your return. Can I get your address so I can make you a shipping label [speaker002:] 8480 Woodshore St Raleigh, CA 35904 [speaker001:] How would you like to process your return? in mail, store or drop off center? [speaker002:] Mail please. [speaker001:] Okay now you are all set. Do you need any more help? [speaker002:] Nope, I'm all good now, thanks. [speaker001:] have a great day. [speaker001:] Hello and thanks for contacting AcmeBrands! How can I help you today? [speaker002:] Hi, I need a bit of help. [speaker001:] Sure. Do you need help with an order, your account or product? [speaker002:] It appears my subscription has been romoved from my account. I did not ask for that to be done. What can I do? [speaker001:] Sorry about that. You can provide me with your name and account ID so I can pull your account and see what happen. [speaker002:] My name is Crystal Minh, My account ID is 11221 What does the account show? [speaker001:] Could you provide me with your order ID to verify your ID? [speaker002:] 11221 [speaker001:] Do you have both an order ID and a separate account ID? [speaker002:] Yes, my order ID is 032245. [speaker001:] Thank you. I'm showing your subscription is currently active and the renewal date is set for tomorrow with an amount due of $0. [speaker002:] I ordered a pair of Guess boots for $69. What I find indicates my subscription has been removed from my account. Are you saying that is not the case? [speaker001:] No, it's not, it's active. To ensure that you are using your subscription privileges please make sure you are logged into the account before placing your orders. [speaker002:] OK, that you for the information. Guess we are done here. OK [speaker001:] You can use your username and login to the link that I've sent you to view your subscription information and order status. Do you have your username? [speaker002:] Yesm appears I have all I need now. Thank you for your help. [speaker001:] You're welcome. I hope you enjoy the rest of your day. [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hi, I'm thinking about buying this calvin klein jacket, but want to know how to get wine stains out first. [speaker001:] Sure! Let me pull up the instructions for you. First, you will need to dab the stain with a wet cotton cloth. Then sprinkle some salt on the stain and let it set for at least five minutes to absorb any extra water. Then pour on some boiled water to flush the stain out. Then you can wash it on the hottest setting on your washer to get rid of any remaining marks. Dry it on a line or on low heat in your dryer. [speaker002:] Thank you, I'm always dribbling red wine. Haha. Good to know! [speaker001:] I understand completely! Is there anything else you need? [speaker002:] That's all thank you. [speaker001:] You're welcome! Have a wonderful day. [speaker001:] Hello, how may I help you? [speaker002:] Is there a grace period for paying your subscription payment before your acct is cut off? [speaker001:] I can let you know that, could I please get your name [speaker002:] Albert Sanders [speaker001:] If you miss your payment date y ou have until the end of the month before we actually disconnect service. [speaker002:] ok [speaker001:] Is there anything else I can do for you? [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] I received my item, but it had a stain, and I'd like to return it. [speaker001:] I'm so sorry your item arrived with a stain. Let's see if I can get a return set up for you. [speaker002:] Great, thank you! [speaker001:] Could you please give me your full name or account ID? [speaker002:] My name is Joseph Banter [speaker001:] Thank you Joseph. [speaker002:] You're welcome [speaker001:] I pulled up your account. Could you also provide me with your Username, Email and Order ID so I can confirm the purchase? [speaker002:] My username is josephb1, My email is josephb1@email.com, and my Order ID is 2493559021 [speaker001:] Great everything looks good. Now could you tell me your membership level and date of purchase? [speaker002:] I made the purchase on October 19, 2019, and I'm a guest member [speaker001:] Do you have your receipt available? [speaker002:] Yes, I do. [speaker001:] Awesome. I can go ahead and set up that return for you. [speaker002:] Great, t hank you!! [speaker001:] Could you provide me with your Full address? [speaker002:] My address is 6191 Brushwick Dr, Baltimore, CA, 69805 [speaker001:] Great I'll be sending a shipping label out to you. How would you like to do the return. By mail, In store or at a drop off center? [speaker002:] I can do it by mail. [speaker001:] Alright you're all set. Was there anything else I could do for you today? [speaker002:] No, that's it!! [speaker001:] Thank you for shopping with us. Have a wonderful day! [speaker001:] Hello, how may I help you today? [speaker002:] Yea, what the heck is with these boots? [speaker001:] Do you have a FAQ about boots? Perhaps to remove a stain? [speaker002:] Uhhh, no The boots aren't even available to buy Why? Are they stained? Should I be careful about something? [speaker001:] No, it just sounded like you had a question about boots [speaker002:] Yea, why are they out of stock? I'm pretty sure they were available just yesterday [speaker001:] Ok, to get started can I get your full name? [speaker002:] David Williams [speaker001:] I will look into that right now for your David What brand of boots are these? [speaker002:] Michael Kors Boots [speaker001:] I will write up a report about this and let the Purchasing Department know so they can do a better job next time [speaker002:] Ok, that's nice but can you get me the boots [speaker001:] If something is listed as out-of-stock on the website then we are out However, I can pre-order them for you so they ship right when we get the next batch [speaker002:] ok, let's do that then [speaker001:] Ok, these will ship to you immediately when available free of charge [speaker002:] Great, now I'm starting to understand why AcmeBrands customer service has such a good reputation [speaker001:] Well, thank you for that David Is there anything else I can help you with? [speaker002:] That's it, thanks [speaker001:] OK, well, have a wonderful day then! [speaker001:] Hi. How can I help you? [speaker002:] Yes hello, I need to check and see if i owe a balance on my premium subscription, as I woild like to keep it [speaker001:] Ok Can you tell me your name, your account ID, and an order ID? [speaker002:] Sure, the name is Chloe Zhang, QHUFRJSAR8, 5036021344 [speaker001:] $14 is due tomorrow [speaker002:] May I pay that today please [speaker001:] Yes Would you like to use the credit card on file with your account? [speaker002:] That would be perfect, thank you [speaker001:] Ok. Ok, your subscription will be renewed [speaker002:] Thank you very much [speaker001:] Of course [speaker002:] Have a good day! [speaker001:] Is there anything else I can do for you today? [speaker002:] No thank you [speaker001:] Ok, I'll end this chat now [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I would like to get on my account to review some things but I cannot access it due to losing my phone and not being able to do the two fact authentication [speaker001:] I see, let me see if I can help you with that. Can I get your name or account ID? [speaker002:] Joseph Banter [speaker001:] Mr. Banter, I'll need your email so that I can send you a reset code. [speaker002:] josephbanter671@email.com [speaker001:] It's a good idea to follow best practices for security I'm going to send you a link about this topic. [speaker002:] Ok great thanks [speaker001:] Okay a code has been sent to your email, are you satisfied this resolution? [speaker002:] Yes I am [speaker001:] Can I help with anything else? [speaker002:] That is all [speaker001:] Have a great day. [speaker001:] Hello, how are you doing today? [speaker002:] Hi I have a question about my account I was just checking it and saw that i was charged for the premium subscription. I didn't want it and have no idea why it was added so I woud like it removed and refunded back the fee [speaker001:] I apologize, let me look into that for you! What is your name? [speaker002:] Joseph Banter [speaker001:] And how did you hear that you were charged for this service? [speaker002:] I was just checking my account [speaker001:] Can I please have your username, email address, and Order ID [speaker002:] jbanter1 jbanter1@emai.com 7859961745 [speaker001:] Ok, it looks like that was our error. Again, I apologize! I have credited your account for that charge. Is there anything else I can do for you today? [speaker002:] ok thanks that's it [speaker001:] you have a great day! [speaker001:] Thank you for contacting Acme. How may I help? are you there? [speaker002:] Hi, I would like to add an item to my existing order. [speaker001:] Certainly, I can help you with that May I ask your full name to begin with? [speaker002:] Rodriguez Domingo [speaker001:] Okay, I should be able to add an item to your order, I just need a bit more information to verify the details [speaker002:] Okay [speaker001:] may I ask your account ID and order ID? [speaker002:] account id is JVFM8D1LQA order id is 2590250055 [speaker001:] And do you know the shipping status of your order? [speaker002:] Delivered [speaker001:] I see, well in that case, I can definitely put in a new order for you, but the new item won't arrive at the same time [speaker002:] Yes, that is fine [speaker001:] Do you have a membership level with us? [speaker002:] It is Bronze [speaker001:] Thanks. And what item would you like to order? [speaker002:] I would like to order a pair of Michael Kors boots. They are $49. [speaker001:] Excellent choice. I'll put that order into our system, and you should receive delivery soon Would there be anything else I can help with today? [speaker002:] Great, thank you. No, that was all. [speaker001:] You're welcome. Have a great day [speaker001:] Hello how can i help you today [speaker002:] Hi there, so I'm having a bit of a problem on a return. [speaker001:] Okay sure, could i have your name and account ID and some more info on this issue [speaker002:] I did everything on my end needed to help facilitate the return and the refund still hasn't shown up to my bank. And sure let me grab those Joseph Banter I don't have the account ID but my username is josephbanter629 [speaker001:] Okay great could i get your order ID and email adress too please [speaker002:] 2586233901 josephbanter629@email.com [speaker001:] Okay it looks like your refund is still in progress and was initiated online. Refunds can take some time but just know you have done everything right and it is on its way. [speaker002:] Ah alright, so they received the item and everything? [speaker001:] Yes everything is correct it is still just being processed Is there anything else i can help you with? [speaker002:] That's all, thank you [speaker001:] No problem, have a nice day [speaker001:] Hi, how can I help you? [speaker002:] hi I would like to check the status of my order. I ordered only one item but I received an email saying that I ordered two Just wanted to make sure you have it right [speaker001:] Ok, I understand. I can help with that [speaker002:] Thank you [speaker001:] Just to clarify, you ordered one item and it says you ordered two? [speaker002:] Yes. Thats correct [speaker001:] Ok. Can I have your full name or Account ID please? [speaker002:] Crystal Minh [speaker001:] Ok and can I have your Account ID and Order ID so I can look up your order? [speaker002:] Account ID: IXXNY1NU8R Order ID: 4895531962 [speaker001:] thank you Let me check our system [speaker002:] Thank you [speaker001:] Ok, it looks like an extra item was added! Do you know the Shipping Status [speaker002:] I only ordered a Guess jacket for $49 It says out for delivery [speaker001:] ok, one moment. Ok, since it is out for delivery already. I can give you the refund now and then when you receive the item you will need to contact us and to start the return process. is this ok? [speaker002:] Sure. Thats fine. [speaker001:] Sorry for the inconvenience. I have refunded your account! [speaker002:] I appreciate your help Thank you [speaker001:] Your welcome. Can I help with anything else today? [speaker002:] Thats all. Thank you [speaker001:] ok, have a good day [speaker001:] Hello [speaker002:] Hi. How can I help you? [speaker001:] The cart is not working for me. The cart is not updating automatically [speaker002:] Ok Try refreshing the page and see if the cart will update then [speaker001:] I've already done that. It doesn't help [speaker002:] Ok try logging out and then logging back in and then adding the item and see if that works [speaker001:] I'll try it out It worked. Thank you [speaker002:] I'm glad it worked Is there anything else I can do for you? [speaker001:] That's it. Thank you [speaker002:] Ok, I'll end this chat now [speaker001:] Hello, how can I help you [speaker002:] Hi I have a question about a product I am thinking of buying it but had a question [speaker001:] What product? [speaker002:] It's the michael kors boots [speaker001:] What is your question? [speaker002:] I wanted to see how easy it would be to get stains off of it? My husband paints for a living so sometimes he gets careless when he comes home and makes a mess [speaker001:] Okay I will give you the directions for removing a stain. You first brush off excess paint then use a hard brush or toothbrus to flake out any dried pieces. [speaker002:] ok [speaker001:] after that you apply a soapy mixture to the stain then scrape off the softened paint [speaker002:] that doesn't sound too bad [speaker001:] After that you get some detergent solution and any left over should be removed. Yes, it is pretty easy! [speaker002:] ok cool that sounds easy enough [speaker001:] No stain would survive after that. Do you need any more help? [speaker002:] great! I think I'm going to go back and order them thank you! [speaker001:] Have a great day! [speaker001:] Hello How can I help you? [speaker002:] Hi, I have a problem. I'm trying to use a promo code but it's saying it's invalid. [speaker001:] I will be glad to help you with that. [speaker002:] thanks. [speaker001:] Could I have your full name or account id to pull up your account? [speaker002:] Yes, my name is David Williams. [speaker001:] I have created a promo code for you. It is LU2J9 [speaker002:] great! Thanks so much for helping out. [speaker001:] It should give you 20% off Is there anything else I can help you with? [speaker002:] no, that's all. [speaker001:] Have a nice day. [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hello, I just received an email saying I ordered two items while I only ordered one. [speaker001:] I'll look in to this for you. Can I get your full name or Account ID? [speaker002:] Joseph Banter [speaker001:] Thanks Joseph. I just have to verify your ID. Can I also get your Account ID and Order ID? [speaker002:] Account ID: PIBJVBOLLG, order is 1649056751 [speaker001:] I'm sorry Joseph but it does look like we accidentally sent you 2. I'm so sorry about this. What is the shipping status of this item? [speaker002:] Order Received [speaker001:] The item has not shipped out yet so we will remove this from your order and refund you. What was the cost of the item? [speaker002:] Thanks! It is 89 dollars. [speaker001:] I've just refunded you the $89 and the extra item will not be shipped. Is there anything else I can do for you today Joseph? [speaker002:] Nothing [speaker001:] I apologize for our mistake. Have a great day! [speaker001:] Hello, this is AcmeBrands customer service. How may I help you today? [speaker002:] Hi, I bought these jeans but I thought they were going to be lighter and need to return them [speaker001:] Okay, can I have your full name or account ID? [speaker002:] Joseph Banter [speaker001:] Okay, I will need your username, email address, and order ID. [speaker002:] josephbanter882 josephbanter882@email.com 2694062791 And no sass as you can tell from my name I like to have Banter [speaker001:] Sure, what is your membership level Mr. Banter? [speaker002:] Gold, I am a frequent shopper [speaker001:] Excellent, I will begin printing a shipping label for your return. I will need your full address. [speaker002:] 9677 Brushwick Dr, San Lima MI 39814 [speaker001:] Thank you, would you like to process yourr eturn by mail, in store, or at a drop off center? [speaker002:] drop off please. I'm trying to avoid stores with this virus. [speaker001:] Of course, best to stay safe during this time. Is there anything else I can help you with? Mr. Banter? [speaker002:] No [speaker001:] Okay, thank you and have a nice day. [speaker002:] That will be it, thank you. Sorry the grandkids were yelling fir their Pop Pop [speaker001:] No problem, stay safe! [speaker001:] Hello, how can I help you? [speaker002:] Hi I'm trying to check my shipping details of the order. I need to change the address. I just moved. Can you help me with that? [speaker001:] I can help you with that. Can I get your full name or account ID please? [speaker002:] My account ID is ITWHAUBNMR. Name's Chloe Zhang [speaker001:] What is the current address listed on the account? I just need the street number and name [speaker002:] Okay, the current address is 3164 1st Ave Newark, NY 65002 [speaker001:] Thanks. In order to verify your info, I will need 3 of the following items from you; zip code, phone number, PIN Number, username, password, email address, or order ID. [speaker002:] Okay, my phone number is 239-2400 Order ID is 0782052130 Email address is chloez97@email.com [speaker001:] Thanks. What is the new address you would like added to the account? [speaker002:] It's gonna be 1405 W. 80th St, New York, NY 10001 [speaker001:] I have updated your address in the system and you are good to go! [speaker002:] Great, thanks a million [speaker001:] Anything else you needed? [speaker002:] That was it, thanks again [speaker001:] Have a great day! [speaker001:] Hello and how may I help you today? [speaker002:] Hi, i have signed up for a premium shopping subscription and would like to pay the subscription fee because i want to keep my annual subscription active [speaker001:] I can assist you with that. Could I please have your full name or account ID? [speaker002:] My name is Joseph Banter and Account ID is 0WSV9BVTL6 [speaker001:] Thank you, allow me to pull up your account. I have your account here, may I just now the order number to verify your identity? [speaker002:] 2001155146 [speaker001:] Perfect, I have verified your identity. How much would you like to pay on your subscription today? [speaker002:] just the subscription fee [speaker001:] Ok, I see here your total due amount is $55. Do you have a credit card available? If not, I can use the card on the account [speaker002:] No i do not have my credit card right now. Lets use the card on the account [speaker001:] Okay. Your subscription has been renewed. Is there anything else I may help you with today? [speaker002:] No that will be all, thank you for helping me today [speaker001:] Thanks and have a good day! [speaker001:] Hi how can I help you [speaker002:] How long does it take to wear in the Michael kors boots [speaker001:] Let me see. Our boots are normally easier to break in than other brands. It takes roughly 40 to 60 hours of wear. Apply some boots oil two to three times the first week to treat the leather. Also, never try to wear a new pair all day. If you have never worn a pair, your arch can't take it all day. Wear them for two to three hours a day for a couple of weeks. [speaker002:] Ok great. Thanks [speaker001:] Any other questions? [speaker002:] That's all [speaker001:] Have a nice day [speaker001:] Hello, can I help you with anything today? [speaker002:] Hi. I'm trying to make a purchase, but my card keeps getting declined. I know it's got credit on it, and I can't figure out what the problem is [speaker001:] What is your name? [speaker002:] Albert Sanders [speaker001:] Can you try logging out and back in? [speaker002:] Ok I did that, but my card is still being declined [speaker001:] Try typing in the information again. [speaker002:] ok oh! there it goes. Thanks! [speaker001:] Is there anything else you need from me? [speaker002:] nope, that's it. thanks so much [speaker001:] Have a great day! Glad we got the problem settled! [speaker001:] Hi, I am having issues with my cart. [speaker002:] Hello. How may I help you today? [speaker001:] The cart is not working when I want to purchase an item. [speaker002:] Oh I am sorry about that. Let me look into this for you. Please hold. [speaker001:] Ok I will wait. [speaker002:] So, if I am understanding correctly, the cart does not update when attempting to place an item in it? [speaker001:] Correct. Could the item be sold out? [speaker002:] Its possible. Are you having this issue with any other items? [speaker001:] I have not tried any other items to place in the cart, on the Tommy Hilfiger Boots at $94.00. [speaker002:] First can I get you to refresh the page and try adding the item again? [speaker001:] Ok did that and still not adding to the cart. [speaker002:] How about logging out and signing back in? [speaker001:] Let me give it a try. Oh wow it is working now. [speaker002:] I can wait while you attempt your purchase to make sure it goes through. [speaker001:] Ok I am processing now as it appears in the cart. [speaker002:] Wonderful. Is there anything else I can help with? [speaker001:] Great it worked and my item is being shipped. Thanks a million, that's all. [speaker002:] No problem. Have a great day and thanks for shopping with us. [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I am calling to let you know I was charged for an item I did not order or receive. [speaker001:] Okay, let me check on that for you. [speaker002:] ok my name is Joseph Banter [speaker001:] Could I have your username, email and order ID Mr. Banter? [speaker002:] Username: jbanter6, jbanter6@email.com, Order ID: 6211325101 [speaker001:] Thank you. [speaker002:] you are welcome [speaker001:] Mr Banter I have credited your account with the amount you were charged. [speaker002:] can you tell me how this happened? [speaker001:] I'm afraid I don't have the answer to that. [speaker002:] Ok I hope it doesn't happen again. Thank you for your help. Stay well. [speaker001:] Can I help with anything else today? [speaker002:] no I think you have satisfied my need for today. thank you. [speaker001:] Have a nice day. [speaker001:] Hi! How may I help you? [speaker002:] I'd like to check the status of an order but I forgot my password [speaker001:] Alright, let's get it. May I have your full name and username? [speaker002:] David Williams and dw125645 [speaker001:] I see, could I have the answer to your security question as a last step? Or the pin number will work. [speaker002:] 676337 is my pin number [speaker001:] rguf223vjza here is the temp password to get into your account! [speaker002:] thank you! [speaker001:] Will there be anything else today? [speaker002:] that is all. thanks [speaker001:] Have a good one! [speaker001:] Hello, what can I do for you? [speaker002:] Hello. I need to change my shipping details. I am moving next week and the system has my old address. [speaker001:] Okay, sure Do you just need to change your account or do you have a order you placed that needs to be changed? [speaker002:] i need to change the shipping address im afraid i'll be moved out by the time it gets here [speaker001:] Okay, can I have your name? [speaker002:] yes it's Chloe Zhang [speaker001:] What is the shipping status? [speaker002:] it says order recieved [speaker001:] Okay great, Can I have your username, email address, and order ID? [speaker002:] yes it's chloez55, my email is chloez55@email.com and the order id is 8970987216 [speaker001:] What is the new address? [speaker002:] the address is 4659 woodshore st. brighton mi 41410 [speaker001:] Okay that has been modified Is there anything else I can help you with? [speaker002:] no that is it, thanks! [speaker001:] Okay great, have a nice day [speaker001:] Hello. [speaker002:] I got an item in yesterday and it is the wrong color, I would like to return it [speaker001:] Thanks for contacting AcmeBrands! I can help with that. First, can I have your full name or account ID? [speaker002:] Sanya Afzal [speaker001:] And can I have your username, email address, and order ID please? [speaker002:] sanyaafzal140 sanyaafzal140@email.com 1506113147 [speaker001:] What is your membership level? [speaker002:] Silver [speaker001:] And how long ago did you make the purchase? [speaker002:] 2020-03-02 [speaker001:] Great, your order is eligible for return. Can I have your address for the shipping label? [speaker002:] 3845 Circle Drive Newark, TX 75986 [speaker001:] And how would you like to process your refund? By mail, return in store, or one of our drop off centers? [speaker002:] mail is fine [speaker001:] OK, your return is now processed. Is there anything else I can help with today? [speaker002:] great thanks, that was everything [speaker001:] Thank you, have a great day! [speaker001:] Hi how can I help you [speaker002:] I just bought an item but decided I don't want it. I would like to get a refund. [speaker001:] Was it wrong color or wrong size? [speaker002:] Wrong size [speaker001:] OK full name please [speaker002:] David Williams [speaker001:] Also unsername, email and order id [speaker002:] davidw38 davidw38@email.com 9752864672 [speaker001:] And what is your membership level? [speaker002:] guest [speaker001:] And the purchase dat? [speaker002:] 02-17-2020 [speaker001:] Do you have the reciept? [speaker002:] no [speaker001:] Oh I'm so sorry, as a guest user you can only return within 30 days of purchase without a reciept If you can find the reciept log in again and we can help you Sorry I couldn't be more help today Anything else can help you with? [speaker002:] No, that's all [speaker001:] Have a nice day [speaker001:] Hi my cart isn't updating when I try to add an item [speaker002:] Hi, thank you for contacting AcmeBrands. How can I help you? OK, let me see if I can help troubleshoot this for you. [speaker001:] thanks [speaker002:] Can you try to log out and log back in? [speaker001:] O.k I tried, that but it still won't add. [speaker002:] Alright can you double check to make sure the item isn't out of stock? This will be in the bottom left hand side of the product page. [speaker001:] That's what it is. It's out of stock Thank you. [speaker002:] I'm sorry that the item you wanted is out of stock. Check back with us frequently as our inventory changes dail. Is there anything else I can help with today? [speaker001:] I'll check back later. Thanks for your help. That's all [speaker002:] Thank you, have a great day! [speaker001:] How can I help you? [speaker002:] Hi, I think my premium subscription was removed but I still want it What should I do? hi? [speaker001:] Sorry about that. Can I have your name? [speaker002:] yes David Williams [speaker001:] Thanks and Mr. William were you notified that something has changed? [speaker002:] yes did it? [speaker001:] How did you learn about this in an email? [speaker002:] yes Can you tell me if I still have the subscription? [speaker001:] One moment please, I am checking my system now. [speaker002:] ok hi? [speaker001:] It seems that email was a scam. If you check the sender it did not come from AcmeCorp [speaker002:] oh ok nevermind then [speaker001:] I'm sorry, I do see the service was removed. Let me fix that for you. [speaker002:] Great [speaker001:] I've added it back, can you see it on your end? [speaker002:] Yes Thanks [speaker001:] You're welcome. Will there be anything else? [speaker002:] No bye?........ Can you end this now???? [speaker001:] End what now? [speaker002:] The conversation [speaker001:] Have a nice day. [speaker001:] Hello, how can i help you today [speaker002:] Hi, i can't search because it's taking forever. Do you know why the site isn't loading? [speaker001:] Sorry about that, could you log out and log in on your account and try again please [speaker002:] That didn't seem to work. it's still loading really slow. [speaker001:] Okay, could you try loading another website make. [speaker002:] A what? I reloaded your website and it's still slow. [speaker001:] Okay sorry about that. I will put in a notice with our website team and the site should be functional soon. [speaker002:] Okay. Thank you! [speaker001:] Okay once again sorry about that and have a nice day [speaker001:] Hello and welcome to AcmeCorp. How can I help you today? [speaker002:] Hi. I would like to have my account upgraded I want an overnight delivery [speaker001:] Yes, I'll be happy to help you with this. Can I have the full name on your account? [speaker002:] Sanya Afzal [speaker001:] Thanks Sanya. Can I also have your account ID and order ID to verify your identity? [speaker002:] Order ID: 8715951172 and my Account ID: PC7W2EUOVG [speaker001:] Thanks, you're all verified. Can I have the shipping status please? [speaker002:] Delivered [speaker001:] Oh, then there's no need to get overnight shipping if the product has already been delivered to your house. You should have received your item already. Is there anything else I can help you with today? [speaker002:] I want it upgraded for my next item [speaker001:] We can only do overnight shipping for the current order, and it's too late as it's already been delivered. When you order another item just message us back and we'll be able to upgrade it for the next item. [speaker002:] Okay. Thanks so much. [speaker001:] You're welcome, hope you have a nice day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hi! I was calling because I received the item in the wrong color I was hoping you could help me return it [speaker001:] I'm sorry you received a product in the wrong color. I can help you. Can you provide me with your name or account ID? [speaker002:] Joyce Wu [speaker001:] Can you verify your username, email address and order ID please? [speaker002:] joycewu0 joycewu0@email.com Order ID: 5983541317 [speaker001:] Thank you. What is your membership level? [speaker002:] Gold [speaker001:] Great! Could you provide me with your shipping address so that I can send you a return shipping lable? [speaker002:] 3939 Lexington Ave Raleigh, NY 673 [speaker001:] Would you like to return by mail, in store or to a drop off center? [speaker002:] mail please [speaker001:] You should receive the return shipping label shortly to return the products. Is there anything else I can help you with? [speaker002:] Thats all. Thank you so much for your help [speaker001:] You're welcome! Have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] Hi I was trying to log into my account to look into an order status but I forgot my password so it won't let me in [speaker001:] Sure, give me one second and i can help you recover your password [speaker002:] ok thanks [speaker001:] Can I have your full name and account ID please [speaker002:] My name is Alessandro Phoenix and my account ID is alessandrophoenix497 [speaker001:] I'll also need your username. alright. I got your account pulled up. Do you know your username? [speaker002:] yeah alessandrophoenix497 [speaker001:] I can not retrieve your password, but I can make a new one for you. [speaker002:] ok that's fine lets do that [speaker001:] Do you have your pin number? [speaker002:] Yes do you want it? [speaker001:] yes, please [speaker002:] 772172 [speaker001:] 5xkhh0cbocr is your new password [speaker002:] OK awesome I'll try to log in with that [speaker001:] Is there anything else I can help you with today? [speaker002:] No that was it, thank you! [speaker001:] You're welcome! I hope you have a great day. [speaker001:] Howdy there, what can I do for you today? [speaker002:] I was wondering if I could get a refund for a something I ordered. [speaker001:] Okay, why is that? [speaker002:] I just changed my mind about them. I haven't opened them, [speaker001:] Okay, can I have your full name please? [speaker002:] My name is Joyce Wu [speaker001:] And your username, email, and order ID? [speaker002:] My username is joycewu4, my email is joycewu4@email.com, and my order ID is 8961821021 [speaker001:] And what method would you like to do this refund by? [speaker002:] Can it just be credited to my account for future purchases? [speaker001:] So just add the value to your account? [speaker002:] Yes, please [speaker001:] Can I have your account ID for that? [speaker002:] Yeah, BOM6BGQMKH [speaker001:] And what's the value of the refunded items? [speaker002:] $74 [speaker001:] Okay everything has been done on my end, and your refund should be credited to your account soon. [speaker002:] Thank you so much [speaker001:] Is there anything else I can do for you? [speaker002:] No thanks [speaker001:] Then have a nice day! [speaker001:] Thank you for contacting AcmeBrands, how can I help today? [speaker002:] Hi there I'd like to know about the width of the tommy hilfiger boots [speaker001:] Sure, let me take a look for you. The boots wecarry are generally wider, they follow the U.S. system but have an extra 16 inch in width. If you have any concerns over sizing, you can purchase and take advantage of our free returns if they do not fit. [speaker002:] Ok, that's perfect. Thank you! That's all I needed to know [speaker001:] Great, thank you and have a wonderful day! [speaker001:] Hi, how may I help you? [speaker002:] Hi. I was just curious what all of your membership levels are. I'm thinking of making a purchase but was curious. [speaker001:] Ok, I can help with that. Our membership levels are Bronze, Silver and Gold Other customers are considered our Guests Our membership levels are our way of offering a rewards program for loyal customers [speaker002:] Oh great! [speaker001:] Does this answer your question? [speaker002:] That was what I needed. Thank you! [speaker001:] You're welcome! Have a great day [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hello, I have signed up for a premium subscription and I would like to pay the subscription fee because I would like to leave the annual subscription active [speaker001:] Sure, I can help with paying your subscription bill. Can I have your full name or account ID please? [speaker002:] Joseph Banter [speaker001:] And can I have your account ID and Order ID? [speaker002:] SME3ACAH3Z, 4342474966 [speaker001:] Standard subscription fee is $99 annually. How much of this would you like to pay? [speaker002:] the full amount please [speaker001:] Do you have a credit card number that you would like me to charge, or should I use the one we have already on the account? [speaker002:] use the one you have on file already [speaker001:] Great, your subscription has now been renewed. Is there anything else I can help with? [speaker002:] Thank you for the help That is all [speaker001:] Thank you, have a great day! [speaker001:] Hello, how can i help you today [speaker002:] Hello when I received my email about my order it says I ordered two, but I only ordered one item! Could you check on my order status please [speaker001:] Of course, could i get your Full Name account Id and Order ID please [speaker002:] Name: Norman Bouchard Account ID: JXNWXFIWRY Order ID: 7349234139 [speaker001:] Okay, looks like you were overcharged and the order is wrong could you tell me the shipping status on the order [speaker002:] I'm glad you found that Shipping Status: Delivered [speaker001:] Okay, i will refund you on the amount you were charged. [speaker002:] Thank you [speaker001:] Whenever the item gets to you if you could start the return profit that would be great [speaker002:] Uh yeah, I'll be sure to do that [speaker001:] Is there anything else i can help you with today [speaker002:] No thanks [speaker001:] Okay, have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Hi I'm trying to purchase something but it won't let me add to cart [speaker001:] Glad to help. May I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] thanks Rodriguez. You may try refreshing the page and adding the item again. [speaker002:] Hmmm that didn't work [speaker001:] Okay. Then try logging out and logging back in your account again. [speaker002:] Ok that worked. Thanks [speaker001:] Great, is there anything else that I can help you with? [speaker002:] Nope that's all. Thanks for your help [speaker001:] Have a nice day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I would like to know more about a priduct [speaker001:] I would happy to help. Is there a specific product in mind? [speaker002:] Product: jeans Brand: Michael Kors I would like to know are the jeans dark blue or black [speaker001:] Ok I will check for you. Any other information you would like to know about? [speaker002:] No, that is all the information I am looking for [speaker001:] These jeans do come in variety of colors but for this specific pair it is more a deep dark blue color. Is there anything else I may answer for you? [speaker002:] Okay, thank you for the information That is everything [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, thank you for shopping with AcmeBrands! How may I help you? [speaker002:] i would like to pay my subscription fee because it is due for renewal. [speaker001:] Sure! May I have your full name? [speaker002:] crystal minh [speaker001:] Thank you. May I also have your account ID and order ID? [speaker002:] account id is D0RFDDODY8 and this is not about an order. [speaker001:] I know. My system still requires me to get an order ID to verify your account has been properly matched. [speaker002:] order id is 0081620377 [speaker001:] Thanks! The price of a standard subscription is $99 per year. How much of this did you want to pay? [speaker002:] i want to pay it in full right now. [speaker001:] Okay. Do you have a particular credit card number you would like to use? [speaker002:] i would like to pay it by paypal. [speaker001:] I'm sorry, our system doesn't allow for that. May we use your credit card that is on file with your account? [speaker002:] yes. [speaker001:] Thanks! Your subscription payment has been received and renewed. Is there anything else you need? [speaker002:] that is all i needed today. thanks! [speaker001:] You're welcome! Have a wonderful day. [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] i am trying to add an item to my cart but the cart is not showing it. [speaker001:] I'm sorry to hear that the shopping cart seems ot be having issues. Lets try a few toubleshooting options to see if we can get it working again. First could you try refreshing the page and seeing it will let you add an item? [speaker002:] give me a sec to try a refresh. that did not work. [speaker001:] Alright let's see what else we can try. Could you try logging in and out of your account to see if that least anything up? [speaker002:] logging out right now... and logged back in and the cart is still not updating. [speaker001:] Okay, next could you check to see if the item you're trying to add is out of stock? it should be in the drop down menu next to the item. [speaker002:] oh. the jeans were out of stock. [speaker001:] Ah I see. I'm sorry about the item being out of stock try checking back in tomorrow as we restock fairly often. Was there anything else I could help you with? [speaker002:] that is what i needed. [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] I was wondering how I can get a premium membership. I'm thinking of buying some things on your site. [speaker001:] Okay, I am so happy that you want a membership. Membership cannot be bought directly. Rather, they are earned through repeated purchases over a period of time. Bronze membership is given to any customers who have made over $500 worth of purchases in the last year. Silver membership is given for $1000 worth of purchases in the past year. Finally, Gold members are from $2000 of purchases and a short questionnaire. Do you have any other questions about membership? Hello, are you still there? Okay, well have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] I am showing a premium subscription on my account, but I didn't order a premium subscription. So I just wanted to check on that. [speaker001:] Okay, can I get your full name, account ID, and order ID? [speaker002:] My name is Chloe Zhang, my account ID is 374823, and my Order ID is 21938479. [speaker001:] Okay, the system on my end isn't showing a premium subscription for your account [speaker002:] I was charged $40 for it. [speaker001:] Were you billed for any inappropriate charges? [speaker002:] Yes, $40. [speaker001:] Okay, I can issue you a refund [speaker002:] Great, thank you! [speaker001:] Is there anything else I can help you with? [speaker002:] That was all! [speaker001:] Have a great day! [speaker001:] Hello, my name is Danny. How may I assist you today? [speaker002:] I am thinking about buying a product. Can you tell me more about it? I want to know how to detach the hood from the jacket [speaker001:] No problem. The removable hood have five buttons located on the collar of the jacket. Simply unbutton these buttons and the hood should come off. [speaker002:] Thank you!! that is all [speaker001:] Have a nice day. [speaker001:] Hello. How can I help you today? [speaker002:] Hello, would you be able to tell me how much it costs to ship something overnight? [speaker001:] Sure just one moment. It will depend on the weight of the package. 5 pounds or less is 39.99 10 pounds or less is 54.99 and 69.99 for others. [speaker002:] Alright, thanks for the detailed breakdown, I have all the information I need now. [speaker001:] Great. Have a nice day. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi! I was planning to purchase a pair of Micael Kors boots and wanted to know if the lace color is black or dark brown? [speaker001:] I would happy to check for you. And you are wanting to know information on just the boots? I believe I found the answer. The lace is black; however, with wear it can look dark brown over time. [speaker002:] Sounds good. Thank you [speaker001:] Did you have anymore questions for me today? [speaker002:] That is all. Thank you for the information [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello! How can I help you today? [speaker002:] I want to buy a new Michael Kors Jacket but when I try to check out my card is being rejected [speaker001:] I'm sorry to hear that. Can you try plugging it in one more time for me please? [speaker002:] I tried again and it said my card is invalid. [speaker001:] Ok, try logging out of your account, back in, and try it again. [speaker002:] I tried that its still not accepting my card number. [speaker001:] Ok. Can you do me a huge favor, and check the expiration date on your card. You'd be surprised how common this is. [speaker002:] Thank you so much. That was the problem. I forgot I got a new card in the mail a few weeks ago. I will update it now. [speaker001:] No worries. Glad I could help. It's happened to me before too, Is there anything else I can help you with today? [speaker002:] Thanks so much you helped me a lot that was all I needed to know [speaker001:] No problem! I hope you have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello I am looking at a pair of jeans but I need them in a larger size, please [speaker001:] Happy to help, may I have your name please? [speaker002:] My name is Sanya Afzal [speaker001:] thank you Sanya. What particular brand are you looking for? [speaker002:] Michael Kors [speaker001:] Is your size listed as empty on the website? [speaker002:] I guess so I need them in size 16 please [speaker001:] I am sorry that we are currently out of stock. Jeans will usually be refilled at the beginning of every month, so you can check back at that time. [speaker002:] OK thank you! [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No thank you [speaker001:] Have a nice day! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] This is Albert Sanders, Silver member [speaker001:] Hi Albert! [speaker002:] I've already completed a return, but the charge on my billing statement hasn't been reversed, and I need to see what is happening [speaker001:] Let's see what is going on. May I have your username, email address, and order ID? [speaker002:] albertsanders648 albertsanders648@email.com 5467853973 [speaker001:] Thank you. How long have you been waiting for the refund? [speaker002:] Three days now [speaker001:] I can make the refund for you right now since you are a gold member. What is the amount of the refund? [speaker002:] it was for $54 [speaker001:] Okay, you should have the refund in your account now. Is there anything else you need? [speaker002:] No, that should be everything. Thanks [speaker001:] You're welcome! Have a wonderful day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hey! I am trying to check my order status online but i cant get into my account because i lost the phone i do the two-factor authentication with. What can I do? [speaker001:] I can help Let me start with your full name or account ID [speaker002:] Rodriguez Domingo [speaker001:] What is your email address? [speaker002:] I don't have my email on the account just my phone can i give you that instead? [speaker001:] I'll need your pin [speaker002:] my pin is 591635 my phone is 125-6440 [speaker001:] OK. The reset for your 2fa is done. I will send a link to you. Be safe online. [speaker002:] thank you! [speaker001:] You're welcome. Anything else? [speaker001:] Hi, how may I assist you today? [speaker002:] How can I know if my shopping cart qualifies for free shipping? [speaker001:] If you have more than $25 in your cart, before tax, then you qualify for free 5 day shipping. Otherwise, it's a 4.99 flat fee, or there is a higher fee if you want it overnighted. [speaker002:] Oh great, the jeans I was looking at were 84$ so I guess I am good on that [speaker001:] Great! Can I help with anything else? [speaker002:] I appreciate the quick answer that was all [speaker001:] No problem:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi I was hoping to get an extension on my premium membership It's expired but I want to keep it, and will pay soon [speaker001:] Sure, no problem. Let me look into that for you. Can I please have your full name or account ID? [speaker002:] yes Norman Bouchard Account ID: LNEXVNQEQO [speaker001:] Do you have your order ID? [speaker002:] Order ID: 4629946028 [speaker001:] Thank you. Can you please tell me your membership level? [speaker002:] It says "guest" but that may be because my premium membership expired [speaker001:] I sincerely apologize but I am not authorized to extend subscriptions for guest members. If you would like, I can take your phone number and have the manager call you later in the day. [speaker002:] Sure, it's 079-4366 thanks for the help! [speaker001:] Thank you. The manager will give you a call soon. [speaker002:] great thanks again [speaker001:] Is there anything else I can help you with today? [speaker002:] nope [speaker001:] Thank you. Have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I wonder is I can stop an in transit order? I just realized I ordered the wrong item [speaker001:] Oh, I see. What was wrong about it? [speaker002:] wrong size [speaker001:] May I have your full name? [speaker002:] Norman Bouchard [speaker001:] May I have your username, email address, and order ID? [speaker002:] Username: normanb1 normanb1@email.com Order ID: 8479375273 [speaker001:] What membership level do you belong to? [speaker002:] silver [speaker001:] When did you buy it? [speaker002:] 3120 [speaker001:] We can't stop the shipment, but we can get it ready for you to return when it arrives. May I have your full address? [speaker002:] 2781 Woodshore St Raleigh, CA 97506 [speaker001:] How would you like to return it? Via mail, in a store, or at a drop off center? [speaker002:] store is fine [speaker001:] Okay. They're ready for you to take it back. Is there anything else you need? [speaker002:] No, thank you! [speaker001:] You're welcome! Have a nice day. [speaker001:] Hi [speaker002:] Hello, how can i help you today [speaker001:] I want to make a complaint [speaker002:] Sorry that you are having an issue, go ahead. [speaker001:] The charge on my billing statement has not been reversed even after completing the return What's the cause of the delay [speaker002:] Sorry about that, could i get your full name username email address and order ID please [speaker001:] Rodriguez Domingo Username: rd985103 Email Address: rd985103@email.com [speaker002:] Okay, and how many days has it been since you initiated the refund [speaker001:] 5 days [speaker002:] Could i have your membership level please [speaker001:] I'm a Guest [speaker002:] Okay, sadly i cannot give you the credit now. If the refund has not gone through in two more days then contact us again and we will go ahead and credit your account. [speaker001:] Okay. I will do that Thanks for your help [speaker002:] Okay, sorry about the issue and have a good dya [speaker001:] Hi, how can I help you? [speaker002:] OK I have this promo code but now I find out it is invalid! What in the world is going on??? [speaker001:] I'm sorry that's happening for you, I can certainly help figure things out. May I have your full name and account ID? [speaker002:] Myname is Alessandro Phoenix and account ID is not known, just order ID. Will this take long?? [speaker001:] Not at all. Do you happen to know when the promo code is from? They are generally only valid for 7 days. [speaker002:] Two days ago is when I got the code so it should not be invalid already. [speaker001:] Do you know your membership level? [speaker002:] I do, it is Gold [speaker001:] Alright, I created a new code for you. It is WI1PQ and is valid for 7 days. It is good for 20%. [speaker002:] Oh thank you, God Bless [speaker001:] Absolutely, is there anything else I can help you with today? [speaker002:] That's all dude [speaker001:] Have a wonderful day, let us know if you have any other questions [speaker001:] Hello. How may I help you? [speaker002:] Trying to order getting a spinning wheel Won't load [speaker001:] I'm going to write up a report about the slow loading speeds. Give me one moment. [speaker002:] Thanks Perfect [speaker001:] Is there anything else I may help you with? [speaker002:] no that's epefecr Working now [speaker001:] Have a nice day. [speaker001:] good morning, how can I help you? [speaker002:] Hi, I'm trying to buy some things but the website is very slow. It's impossible to load anything up. [speaker001:] I see, we will do a series of steps and we will see which one solves your situation. First, try to log out of your account and log back in. [speaker002:] Okay, one moment I logged back in and it is still super slow. [speaker001:] ok, do you already try to visit other websites besides ours? [speaker002:] I just checked some other sites and they aren't loading, I guess it must be my internet connection. Sorry about that! Thank you for the help. [speaker001:] surely it is that, I recommend that you solve the problem from there a pleasure to help you have a nice day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi! I was checking my billing statement and realized that the charge on my billing statement has not been reversed even though I have completed the return. [speaker001:] OK. Let me look into that. [speaker002:] Thank you [speaker001:] May I have your full name or account ID [speaker002:] David Williams [speaker001:] Thanks. I have pulled up your account. How much credit is missing? [speaker002:] $84 [speaker001:] OK. Please use this code. E77VE It will be in the amount of $84 Anything else I can help with today? [speaker002:] Thank you very much that is all. appreciate your help [speaker001:] No problem. Have a great day. [speaker001:] HI what can I do for you? [speaker002:] I can't get your site to take my card. you there? [speaker001:] Yes, sorry [speaker002:] I've tried a few times and keep getting rejected [speaker001:] Your credit card is not working? [speaker002:] right [speaker001:] Can you log out and then back in? [speaker002:] I'll try that. wait a second It's still not taking it. [speaker001:] Okay, what is the expiration of the card? [speaker002:] 1122 [speaker001:] Okay, I can make the purchase for you. What item were you trying to buy [speaker002:] Michael Kors Jeans [speaker001:] Can I have the credit card number [speaker002:] 0000 2233 1947 1111 [speaker001:] Okay I have made that purchase for you. Sorry about that issue. Is there anything else I can do for you? [speaker002:] I'm just glad you got it to work. That's all thanks! [speaker001:] Have a good day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] hello i'm Crystal Minh [speaker001:] Hello Crystal. How may I help today? [speaker002:] i would like to know when your store annual sales is ending [speaker001:] I would happy to find an answer for you. Our annual sales occur early in the year during the last week in January. This last year is started on Jan 23 and ended on Jan 31st Did you have any more questions for me today? [speaker002:] no i was just quite worried about it as i would love to buy stuffs thanks for helping [speaker001:] You are able to subscribe to our newsletter which will keep you updated. Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how may I help you today? [speaker002:] I accidentally purchased an item and would like to remove it from my order. [speaker001:] Did you order too many items by accident? [speaker002:] I ordered one item that was the wrong size and didn't mean to purchase it [speaker001:] I can certainly help you with that. Can I please have your full name, account ID, and order ID? [speaker002:] Alessandro Phoenix Account ID: C5PQ5TEAY2 Order ID: 6335023571 [speaker001:] Can you please tell me the current shipping status of the order? [speaker002:] It says out for delivery [speaker001:] May I have your membership level please? [speaker002:] guest [speaker001:] Since the order is already out for delivery, please contact us again after you receive the item. We will be able to help you start the return process. [speaker002:] Ok, that will help thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] No that is all, thanks [speaker001:] Thank you. Have a great day! [speaker001:] when does the sale end [speaker002:] sure let me check. This year, the annual sale started on January 23rd and ended on January 31st. [speaker001:] great thank you [speaker002:] Subscribe to our newsletter for the next one! do you have any other questions [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Hello, I would like to upgrade to overnight shipping for my order because I want it as soon as possible. Can you do that? [speaker001:] Let me look into that. [speaker002:] Ok [speaker001:] May I have your full name or account ID [speaker002:] Name: David Williams Account ID: 8CRC0RDYBG [speaker001:] OK David. I have pulled up your account. I also need your order ID [speaker002:] Order ID: 2994215160 [speaker001:] OK. I have successfully verified your identity. What is the shipping status? [speaker002:] order received I figured it was still early enough to upgrade it I need it now [speaker001:] Ok. What is your membership level? [speaker002:] Guest aka "pleb" [speaker001:] OK. I made a note of that. I will need to charge $20 to the card on your account. May I proceed? [speaker002:] Holy smokes that is high. Can it be cheaper? [speaker001:] Sorry. Our policies dictate the $20 shipping fee. [speaker002:] I guess I'll proceed because I need these boots quickly A bit of highway robbery though imo sweet [speaker001:] Ok. Your order has been updated for tomorrow. Anything else I can help you with? [speaker001:] Thanks for contacting us! What can I do for you? [speaker002:] Thank you for the assitance [speaker001:] My pleasure. How can I help? [speaker002:] my name is Sanya Afzal [speaker001:] Hi Sanya, I'm John with customer service. [speaker002:] and I am calling because an item on my order is a lot more expensive today than yesterday [speaker001:] Let me check on that for you. [speaker002:] its a Guess jacket [speaker001:] Can I please have your account ID and order ID? [speaker002:] Account ID: EHKBM08W3G Order ID: 3582455785 [speaker001:] Thank you, Sanya! I understand your frustration, but unfortunately our prices often vary quite widely, based upon our algorithms. [speaker002:] Is there like a coupon or something I can use? can you please check [speaker001:] I can generate one for you. The following promo code will give you a discount: XWF3L Can I help you with anything else today? [speaker002:] Ok that works that would be all John thanks [speaker001:] You're welcome, have a good day! [speaker001:] Hi how can I help you [speaker002:] Yes i"m trying to make sure my total cost for my order is equal to the the item i ordered because i just received an iits stating otherwise [speaker001:] OK let's start with your full name [speaker002:] Its Joyce Wu [speaker001:] Was there an extra item listed on your order? Or an extra fee? Or was it the right item but wrong quantity? [speaker002:] Right items but the two items total was $108 but i recieve an email stating the the total was $130. Just trying to see my total is right [speaker001:] OK let's get your account id and order id [speaker002:] sure it: XGEAAVEFHI [speaker001:] and order id too please [speaker002:] 3693560689 [speaker001:] What is your membership level? [speaker002:] Gold [speaker001:] OK, we always trust our gold members so the $22 has been refunded to your account Anything else I can help you with today? [speaker002:] okay great! no that will be all [speaker001:] Have a nice day [speaker001:] Hello, how can i help you [speaker002:] Hi what is the status of my most recent order I think the delivery time is wrong [speaker001:] What makes you think the delivery time is wrong? Do you want it moved to morning or evening? [speaker002:] It's taking longer than it should Morning please [speaker001:] Can i get your full name [speaker002:] Rodriguez Domingo [speaker001:] Okay, I found your account I now need to confirm your identity. I need your account id and order id [speaker002:] Account ID: UQVOC2VO1K Order ID: 6883746664 [speaker001:] Great, everything looks good. I will now ask the system if this is a valid error. It says that it is an error. I will now change delivery time [speaker002:] Great thanks [speaker001:] I updated it for you. Do you need anything else? [speaker002:] That's all [speaker001:] have a great day. [speaker001:] Hi, how may I help you? [speaker002:] I need to cancel an order please. [speaker001:] No problem. May I have your full name or Account ID [speaker002:] Norman Bouchard HOMATYRRRJ [speaker001:] What is your Order ID? [speaker002:] 2163033303 [speaker001:] What is the shipping status of your order? [speaker002:] Delivered but I havent received it yet [speaker001:] What is your membership level? [speaker002:] Bronze [speaker001:] I can offer an immediate refund. Once the item arrives, notify us to receive a shipping label. How much was the cost of the order? [speaker002:] $84 [speaker001:] You're all set. Is there anything else you need today? [speaker002:] No [speaker001:] Then have a great day! [speaker001:] Hi, I just got an order and it looks like the boots were used. [speaker002:] good afternoon, how can I help you? [speaker001:] There is a stain on them. I'd like to return them. [speaker002:] oh sure! could you give me your full name or account ID [speaker001:] Joyce Wu [speaker002:] additional to this would give me the order ID, email and username please [speaker001:] Order ID: 9963842018 Email Address: jwu32548@email.com Username: jwu32548 [speaker002:] ok everything in order, it would indicate your level of membership [speaker001:] Why does my level of membership matter? [speaker002:] because it will indicate the options to process your order for return. [speaker001:] Oh. I don't see why it would matter. I'm a silver level. [speaker002:] sorry about that company policies Ok, when did you make the purchase? [speaker001:] 2019-12-13 [speaker002:] Ok, we can process your return without problems. forgive us for the verification process. I will need your full address [speaker001:] 2561 2nd Ave Brighton, TX 82571 [speaker002:] Where do you want to carry out the return process? [speaker001:] What do you mean? [speaker002:] by mail, in store or drop off center [speaker001:] Oh, I'll mail it back. [speaker002:] all set! a pleasure to help you [speaker001:] Thank you! [speaker002:] and forgive the inconvenience have a nice day [speaker001:] Hi, I wanted to check on the status for my order. The payment information seems to not be correct. [speaker002:] may i please have your full name or account id? in order to pull up your account and troubleshoot your issue I will need either the full name or account ID so we can fix your payment information [speaker001:] Alessandro Phoenix [speaker002:] thank you please wait while i pull up your account [speaker001:] okay The item says Paypal paid for Order ID 3126437988 boots [speaker002:] I will also need the account id number [speaker001:] Account ID: EMLS9NBK29 [speaker002:] thank you can you tell me what the current shipping status is? [speaker001:] Paypal [speaker002:] thank you [speaker001:] too late time ran out [speaker002:] i am still here and have time if you do i need to know if the item has shipped or not yet, do you have the tracking info i will end the conversation in 5 minutes if i cannot confirm the shipping status from you, in order to change the payment info [speaker001:] Hi! How may I help you? [speaker002:] I wanted to check my refund and see if I could add another item to it if at all possible. [speaker001:] Sure, may I have your username, email and order ID to check the first one? [speaker002:] crystalminh176 0536852929 crystalminh176@email.com [speaker001:] Your refund is in progress by mail, it should come within the week. If not please contact us again. Now you wish to refund something else? [speaker002:] Yes, is it possible to add it to it [speaker001:] Yes, what is the new item you wish to return called? [speaker002:] michael kors jacket [speaker001:] What is the amount it cost? [speaker002:] 74 [speaker001:] It has been added and offered to you. Anything else today? [speaker002:] no thats all thanks [speaker001:] Have a good one! [speaker001:] Hello, how may I help you today? [speaker002:] hoping it's not too late for this basically I want to downgrade the shipping priority on an order I've already made because I don't want to pay for shipping should have chosen it when offered i know [speaker001:] I can certainly help you with that. Can I please have your full name, account ID, and order ID? [speaker002:] joyce wu 8KEJYW1GXG 0160099286 not in a rush to get the boots and rather save that shipping cost if possible.. [speaker001:] Can you please tell me the current shipping status of your order? [speaker002:] says 'Order Received' [speaker001:] Ok, we should be able to change your shipping speed. Can you please tell me your membership level? [speaker002:] bronze yeah I can wait til next week rather save a bit [speaker001:] I've successfully downgraded your shipping speed to next week. You will not be charged for shipping. Is there anything else I can help you with today? [speaker002:] that's fantastic everything I needed to do today thanks [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hello I made a mistake with my order I got these black and brown boots, thinking that they would go with my new dress But they don't So I want to return them I will buy boots in a different color later [speaker001:] Ok no problem, so wrong color and you would like to return right? [speaker002:] Exactly [speaker001:] I understand. May I have your full name or account id please? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal may I please have your username, email address, and Order ID? [speaker002:] crystalminh840 crystalminh840@email.com 0939095065 [speaker001:] Thank you and may I have your membership level please? [speaker002:] Guest [speaker001:] When did you purchase the boots? [speaker002:] I bough them on October 17, 2019 [speaker001:] Do you still have the receipt? [speaker002:] Yes I do I also kept the packaging [speaker001:] Great, we can return. Since there will be a shipping label may I have your address please. [speaker002:] 6722 Brushwick Dr Jacksonville, NY 82781 [speaker001:] Thank you and how would you like to process the return, we have by mail, in store, or drop off center? [speaker002:] I think that I want to go to the store [speaker001:] All set. Is there anything else I can help you with today? [speaker002:] Should I wait to get the shipping label and then bring it to the store? [speaker001:] I apologize you will need to print the label it has been sent to you through email. [speaker002:] Oh okay I can do that [speaker001:] Great. Anything else today? [speaker002:] That's it Thank you [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi I have a question about my account [speaker001:] Sure, what is your question? [speaker002:] I saw in my account this morning that a premium subscription has been added but I didn't want it. Can you help me remove it and refund the fee [speaker001:] Let's find out what happened. May I have your full name? [speaker002:] Sanya Afzal [speaker001:] What made you check your account this morning? [speaker002:] I was thinking about buying a tommy hilfiger shirt and was just checking [speaker001:] Okay. Let me check my system to find out what happened. Fortunately, there was just a mistake on your screen. You haven't been charged for anything. Is there anything else you need? [speaker002:] are you sure [speaker001:] Yes, I'm positive. [speaker002:] ok cool that helps thanks I'm going to take a look at that shirt now [speaker001:] Great idea! Have a nice day. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I received a promo code 6 days ago I am trying to use today to buy a shirt. the code says its invalid [speaker001:] I'm sorry to hear that. Let me look into that for you. Can I get your name please? [speaker002:] crystal minh [speaker001:] Thank you, Crystal. Let me check the system in regards to this problem. Give me one second. Okay it does look like that was a problem in the system. I can issue you a new promo code if that works for you. [speaker002:] That would be great. I'll be able to use it today? [speaker001:] Absolutely. It can be used immediately. Your new promo code is: CO9H2. Is there anything else I can help you with today? [speaker002:] No. Thank you [speaker001:] Thank you! Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hi there, your website is running very slow. Its very hard to navigate the site. [speaker001:] Have you tried to log out and log back in? [speaker002:] I have yes. [speaker001:] If you navigate to another site, is that site slow as well or does it seem to be normal speed? [speaker002:] Other sites are running at normal speeds. [speaker001:] I will write a report to the Website Team to look into these slow speeds. [speaker002:] Sounds good. Do you suggest I try the site again later? [speaker001:] Yes, they should be looking into the situation shortly. In the meantime I can place an order for you now if you like, otherwise you can check back later. [speaker002:] Thank you, I will check back later and place my order then. [speaker001:] Is there anything else I can help you with? [speaker002:] That is everything, thank you [speaker001:] Thank you, have a great day! [speaker001:] Hi, how may I help you? [speaker002:] Hi, i am trying to use a promo code but it says it is invalid [speaker001:] ok, I can help with that Do you know how many days old it is? are you there? [speaker002:] 8 days sorry [speaker001:] it's ok Can I have your full name or Account ID please? [speaker002:] Joyce Wu [speaker001:] Ok, our system shows that I can create a new Promo Code for you [speaker002:] Ok perfect [speaker001:] Here is your new Promo code: 4HCRU It expires in 7 days [speaker002:] Thank you! [speaker001:] You're welcome! Can I help with anything else? [speaker002:] Nope thats it [speaker001:] Have a great day [speaker001:] Hi! How may I help you today? [speaker002:] I want to complain about a Michael Kors product. Why is it out of stock? [speaker001:] Let me look into that for you. Can I have your name? [speaker002:] Joyce wu [speaker001:] Thank you what michael kors product is it [speaker002:] Dresses shirt Any stock coming soon? [speaker001:] I have notified our internal team to look into getting this immediately. Notifying them will help to keep the items in stock Please check back over the next few days as it should come back in stock Is there any other questions I can answer today? [speaker002:] Ok thanks. No excuses. Should be all stock up No [speaker001:] Thank you for contacting us. Have a great day [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hello, I would like to get a refund on an shirt I just purchased. I just changed my mind. [speaker001:] Okay, I can help you with that. May I have your full name? [speaker002:] My name is David Williams [speaker001:] To validate your purchase, may I also have your username, email address, and order ID? [speaker002:] My user name is dw712724. My email address is dw712724@email.com and my order ID is 3348626793 [speaker001:] Thanks! How would you like your refund processed? [speaker002:] Whatever is easier, I would prefer the refund be sent back to my PayPal account. [speaker001:] I'm sorry, we can't offer Paypal refunds at this time. You can do a gift card, add it back to your account, receive a paper check, or have it put directly back onto your credit card. [speaker002:] If you could put it directly back on my credit card that would be great. [speaker001:] May I have your account ID to process the refund? [speaker002:] BTHXID4XYD [speaker001:] How much should the refund be? [speaker002:] $74 [speaker001:] Your refund has been put onto your credit card. Is there anything else you need? [speaker002:] No, that is all. Thanks [speaker001:] You're welcome! Have a wonderful day. [speaker001:] hi [speaker002:] Hi, how can I help you? [speaker001:] I would like to refund an item I got the wrong size [speaker002:] Sorry to hear that. Can I please have your name? [speaker001:] David Williams [speaker002:] Thanks, can I also have your username, email and order ID to validate your purchase? [speaker001:] dwilliams141 dwilliams141@email.com Order ID: 0901794814 [speaker002:] Great, and what is your membership level? [speaker001:] guest [speaker002:] When did you make this purchase Mr. Williams? [speaker001:] 2020-02-28 [speaker002:] Do you have the receipt? [speaker001:] No i don't [speaker002:] I apologize but as a guess returns are only allowed with a receipt or if the purchase was in the last 30 days. [speaker001:] What do I do with this shirt now [speaker002:] That's totally up to you. Is there anything else I can help you with? [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi. I received a confirmation email for a product I ordered, but there were two products in the confirmation. I want to be sure I only have the one I ordered coming. [speaker001:] OK. Let me check for you. [speaker002:] thanks [speaker001:] May I have your full name or account ID [speaker002:] My name is Chloe Zhang [speaker001:] OK Chloe. I have pulled up your account. I now need both your Account ID and Order ID [speaker002:] My account Id is NQNMP15Z4A and my order ID is 9922688261 [speaker001:] Thanks. I have verified your identity. We double checked on our end and apologize that the email was wrong. [speaker002:] Okay, great [speaker001:] You will only be charged for the one item. We apologize for the confusion. [speaker002:] Thank you so much [speaker001:] Anything else I can help with? [speaker002:] No thank you. [speaker001:] You're welcome, Chloe. Thanks for being our customer. [speaker001:] Hello, how can I help you today? [speaker002:] Hi I want to confirm the shipping address because you got an email notification implying otherwise. [speaker001:] Okay, let me check that for you. Could I get your name or account ID? [speaker002:] Name: Rodriguez Domingo Account ID: EYN3TXIHQ9 [speaker001:] Thank you. Could I also have your order ID? [speaker002:] Order ID: 1157907598 [speaker001:] Okay, I'll just need a username and email address. [speaker002:] Username: rodriguezdomingo733 Email Address: rodriguezdomingo733@email.com [speaker001:] Thanks. What was your specific question? [speaker002:] Is my shipping address still the same? Because I got an email notification implying otherwise [speaker001:] I've checked the system and can confirm that your is fine and everything will arrive as expected. That email must have been an error. Can I help with anything else today? [speaker002:] No but thank you [speaker001:] Have a nice day. [speaker001:] Hello, how may I help you? [speaker002:] I need an item that is out of stock when will it be in [speaker001:] Can I get your full name or Account ID please Are you still there? [speaker002:] 6105334068 This is my order id [speaker001:] Can I get your full name or account ID [speaker002:] Albert Sanders [speaker001:] Thank you! Can you tell me what the brand and type of item you were looking for? [speaker002:] Product: Jacket Brand: Tommy Hilfiger [speaker001:] I am going to write up a report for the purchasing department, so that they are aware of this issue and we can prevent this from happening again. [speaker002:] thanks [speaker001:] Is there anything else I can help you with? [speaker002:] no thanks [speaker001:] Have a great day! [speaker001:] hi there [speaker002:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker001:] i still haven't gotten my order. just wanted to see if there's an issue [speaker002:] I'm sorry your item hasn't been received yet. Can I have your full name or account ID to pull up your account? [speaker001:] Chloe Zhang [speaker002:] Thank you Chloe, can I also have your username, email address, and order ID please? [speaker001:] sure Username: czhang21 Email Address: czhang21@email.com Account ID: LIWPQ4UAZ4 [speaker002:] I actually need your order ID please. [speaker001:] Order ID: 8824710283 [speaker002:] And how long has it been that you are expecting your order to arrive? [speaker001:] 9 days [speaker002:] OK, I will get a replacement order shipped quickly. Can I have your address please? [speaker001:] 4553 Circle Drive La Fayette, NY 40705 [speaker002:] And finally what was the item you were expecting to receive? [speaker001:] michael kors boots [speaker002:] Alright, your replacement order has been placed. [speaker001:] thanks [speaker002:] Is there anything else I can help with? [speaker001:] no, that's it [speaker002:] Great, thank you and have a fantastic day! [speaker001:] Hello I am Sanya Afzal [speaker002:] Hello, thank you for contacting us today. How may I help you? [speaker001:] I'm having a lot of trouble with the website right now it's REALLY slow. What gives? [speaker002:] Thank you for providing me with your name Sanya, I'll do my best to help with the site being slow Let's try a few troubleshooting options before I submit a ticket to see if there is anything we can do to fix it. [speaker001:] Ok thank you [speaker002:] Could you try checking a different website to see if any others are also running slow? [speaker001:] Ok let me check Nope others are running as normal. Just this one [speaker002:] Alright. Could you try logging out and back into your account for me to see if that helps? [speaker001:] Ah! That did the trick thank you [speaker002:] Great. I'm glad I was able to help. [speaker001:] Thanks! [speaker002:] Was there anything else I could do for you today? [speaker001:] no [speaker002:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I am trying to get more info on the color of a pair of jeans. Specifically, I am trying to find out if they are black or dark blue. [speaker001:] Ok I would be happy to look for you. These jeans do come in a variety of colors. For this pair of jeans, they are more like a very deep, dark blue color. Do you have anymore questions for me? [speaker002:] No, that is all! [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Thank you for being an AcmeBrands customer! How may I help you today? [speaker002:] hey, quick question for you [speaker001:] Sure! [speaker002:] I am a bronze member, and I want to buy some stuff, lol But, if I do, I might be a bit late on my subscription payment, will i get in any trouble? the stuff is on sale right now, and i don't want to miss the sale, lol [speaker001:] If you are late on your subscription payment, you will be charged a late fee. The fee is $2 per day after the monthly deadline. If you are a gold or silver member, you have a 5 day grace period. [speaker002:] can you just waive it for this one sale? [speaker001:] What is your membership level? [speaker002:] Bronze [speaker001:] I'm sorry, I can't waive it. You can still use your membership privileges for the sale, the late fee will be added to your account later. [speaker002:] oh, cool... [speaker001:] Is there anything else you need? [speaker002:] nope, just more stuff on sale lol [speaker001:] I hear you there! Enjoy the sale and have a wonderful day. [speaker001:] hiya. i seem to have forgotten my password [speaker002:] Hi, how can I help you Ok, I can help with that [speaker001:] thanks [speaker002:] Can I have your full name or Account ID please? [speaker001:] Joseph Banter [speaker002:] Can I get your Username? [speaker001:] josephbanter042 [speaker002:] thank you. For security reasons I can't access your old password, but i can help you reset it to a new password [speaker001:] great, thanks [speaker002:] Your welcome I just need your PIN [speaker001:] 731039 [speaker002:] or an answer ot your security question thanks. Ok, here is your new password: evts5x9clvc [speaker001:] awesome [speaker002:] Can I help with anything else? [speaker001:] that was it thanks [speaker002:] You're welcome, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I was wondering if you could help me with my order I didn't realize the price of shipping was so high and I really can't afford it. Is there anything you can do? [speaker001:] Sure, no problem. Can you tell me more about your issue regarding your order? I am so sorry to hear that. I will do my best to resolve your issue. Would you like to downgrade your shipping speed? [speaker002:] the speed is fine, it's really juse the cost just* [speaker001:] Can I please have your full name, username, email address, and order ID? [speaker002:] Rodriguez Domingo rodriguezdomingo472 rodriguezdomingo472@email.com 9596074781 [speaker001:] Thank you. Can you please tell me the current shipping status of your order? [speaker002:] it's been delivered [speaker001:] I am able to offer you a refund of $8 for the shipping cost. Would you like to have this refund processed? [speaker002:] that's be great, thank you so much! [speaker001:] You are welcome. Your refund has been processed. Is there anything else I can help you with today? [speaker002:] no that was all [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] The item I want is out of stock. When will you have it? [speaker001:] I can check on that for you, first can you send me your account ID? [speaker002:] I don't have my account ID, but my username is rodriguesdomingo861 rodriguezdomingo861 [speaker001:] Thank you, could you tell me which item you were looking for? [speaker002:] Michael Kors jacket, for $54 [speaker001:] Ok I've logged that particular product as being out of stock. I'll send a report to the Purchasing Department right now to make sure that they restock that jacket immediately. [speaker002:] did you get my right username? it's rodriguezdomingo861 thanks. any idea when? [speaker001:] Oh I'm sorry about that, I must be looking at the account for a different customer. Let me go into your account so I can make a note to put one of the jackets on hold for you. It usually takes 2-3 business days between when an order is placed and the items appear on the shelf. You should be able to order one on back order tomorrow so it will be sent to you as soon as we receive them. [speaker002:] okay, thanks [speaker001:] Sure thing, is there anything else I can help with? [speaker002:] that's all [speaker001:] Great, have a nice day! [speaker001:] Thank you for contacting AcmeBrands today, how may I help you? [speaker002:] Hi there, I am signed up for premium and I want to pay my annual fee please. My account number is FBESFHJH8M. [speaker001:] Sure thing, let me look into this for you. [speaker002:] thanks! [speaker001:] Can you provide your full name and order ID as well please? [speaker002:] Norman Bouchard, order ID is 8630571740 [speaker001:] Alright the annual fee is $99 a year. How much of this would you like to pay? [speaker002:] I'll pay the full amount please. [speaker001:] Do you have a credit card number you would like us to charge, or should we use the one on your account? [speaker002:] Please go ahead with the one you have on file. Thanks, when does that expire? [speaker001:] I have charged the card on file for the $99 subscription fe. That will add 1 year to the end of your current subscription. Is there anything else I can help you with today? [speaker002:] No, I think that is everything. [speaker001:] Thank you and have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hello my name is Sanya Azfal and I would like to know more about a product The product I want to buy are a pair of Guess boots [speaker001:] Sure, what would you like to know about these boots? [speaker002:] I would like to know if they are waterproof and also if they come in other colors [speaker001:] Most of our boots are waterproof, however we do have a few that are not. The best way to find out is to check the guarantee that is attached upon purchase. And unfortunately, we do not have any other colors for these boots right now. [speaker002:] Ok I like the color so I think im going to buy them Thanks a lot for the information. [speaker001:] You're very welcome! Is there anything else I can help you with? [speaker002:] no that would be all [speaker001:] Okay, have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] I have been trying to do a search and it is taking a long time. All I keep seeing is a spinning wheel. It is very frustrating. [speaker001:] I'm sorry to hear that. You're having a search issue with our site,is that right? [speaker002:] Yes. [speaker001:] and you're not getting any search results at all? [speaker002:] No. Al I see s a spinning wheel. [speaker001:] Let's try having you log in and then log out, can you do that? [speaker002:] Yes. Okay. I tried that but it still is not working. [speaker001:] Okay, now let's try having you clear your cookies. [speaker002:] Okay. That didn't help either. [speaker001:] Hmm, let me write up a report and let our Development team know about this. [speaker002:] Okay. That sounds good, Maybe they can help solve the issue. [speaker001:] What was your original search? [speaker002:] I was researching a Calvin Klein jacket. [speaker001:] Can you try searching for a different item, let's see if that works. [speaker002:] Sure. Okay. I was able to search for a different item. It may have just been the site for the jacket. [speaker001:] Can you try the jacket one more time for me? [speaker002:] Yes. [speaker001:] Awesome. [speaker002:] Okay. I was able to pull it up this time. [speaker001:] That's great to hear! I hope you enjoy your jacket. Is there anything else I can help you with? [speaker002:] No that was all I needed. Thank your for your help and have a great day. [speaker001:] Have a great day! [speaker001:] YHello, how can i help you todau [speaker002:] Hi, I'm trying to find some new clothes on your website but the search is taking forever. The search progress indicator just spins and spins and spins. [speaker001:] Sorry about that, first of all could you log out and in on your accounrt and try again [speaker002:] Still a no go. [speaker001:] Okay, sorry about that i will put in a notice with our website team, in the meantime i can make the purchase for you if you would like if not the website will work in an hour or so [speaker002:] That would be great! I only have a few minutes before leaving for work so I need to buy it now. [speaker001:] Okay sure what is the item [speaker002:] It's a Calvin Klein jacket [speaker001:] Okay done, is there anything else i can do for you [speaker002:] That's all. Thanks for your help! [speaker001:] No problem, have a good day [speaker001:] Hello, what can I do for you? [speaker002:] I wanted to know the status of my refund? [speaker001:] Okay I can look into that for you. Can I please have you full name, username, email address and order ID. [speaker002:] David Williams davidw08 Order ID: 3419550561 Email Address: davidw08@email.com I just need to double check if my refund is getting proces [speaker001:] Yes, your refund is in process. Is there anything else I can do for you? [speaker002:] Thank you No [speaker001:] Have a good day [speaker001:] Hello there, how can I help today? [speaker002:] I forgot my username [speaker001:] No worries, happy to help with that! What is your full name, please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you very much, Rodriguez. Can you please provide me your phone number and Zip code for verification? [speaker002:] 047-8697 37453 [speaker001:] Got it, thanks! Your username is rdomingo1. [speaker002:] Great, thank you. [speaker001:] Can I help you with anything else today? [speaker002:] That's all I needed. thanks [speaker001:] My pleasure, have a nice day! [speaker001:] Hi there! Thanks for contacting us at AcmeBrands. How can I help you? [speaker002:] your items always seem to be out of stock [speaker001:] Sorry to hear that. Can I get your full name or account ID so I can look into that for you? [speaker002:] Sanya Afzal [speaker001:] Thanks. I'm going to write up a report to let our purchasing department know. [speaker002:] ok [speaker001:] With this information, they can hopefully do a better job keeping items in stock in the future. Are you satisfied with that as a resolution to your issue today? [speaker002:] yes [speaker001:] Ok, great! I do apologize for the inconvenience, but hopefully in the near future our items should be in stock. Can I help you with anything else? [speaker002:] no thanks [speaker001:] Alright then. Have a fantastic day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi, I am trying to check my account but I can't remember my username. My name is Rodriguez Domingo. [speaker001:] I am sorry that you are unable to access your account. Let me help you with that. Could I have your zip code, phone number, email address? [speaker002:] My zip is 18498, phone number is 446-1036 my email is roddyrodroddog@email.com [speaker001:] Thank you Your username is rdomingo1 You should be able to access your account now. Can I help you with anything else? [speaker002:] Thank you so much! That's all I needed. [speaker001:] Have a good day. [speaker001:] How can I help you? [speaker002:] Hello, I would like to check the status of my order as the delivery time is wrong and needs to be changed [speaker001:] Okay, can I please have your full name? [speaker002:] Rodriguez Domingo [speaker001:] When do you need to change the delivery time to? [speaker002:] To next friday [speaker001:] Can I have your account and order ID? [speaker002:] GGJWAGJQCR, 5832078443 [speaker001:] Okay, it seems our system made an error. I can change it for you now. [speaker002:] please [speaker001:] Okay, it's done. Is there anything else I can help you with? [speaker001:] Hello, how may I help you? [speaker002:] Hi, I got an email saying to check the status of my account because a subscription was added to it. I never ordered any subscription! [speaker001:] I can look into that. Could I have your name? [speaker002:] Yes, it's David Williams [speaker001:] Thank you, David. Let me check our system. [speaker002:] Thanks for looking into this. [speaker001:] There has been no service added to your account in the last 6 months. The email you received was most likely a scam. [speaker002:] Oh okay, I'll make sure to put it in my spam folder and delete it. [speaker001:] Is there anything else I can help you with? [speaker002:] No that's it, you've been great. [speaker001:] Have a great day! [speaker001:] Hello. What can I help you with? [speaker002:] HI. My name is Sanya Afzal. My Order ID is 7505640657. I believe the cost of shipping was too high on my last order. Could you look into this please? [speaker001:] Sure thing. Give me a minute to pull up your account. I need to get your user name and email address please. [speaker002:] Sure. My username is sa118963, and my email is sa118963@email.com. [speaker001:] Thank you. Lastly, can you tell me what your shipping status is? [speaker002:] The shipping status is Order Received. [speaker001:] I can go ahead and waive the fee for you this time since the order hasn't shipped yet. [speaker002:] Ok great! Thank you. [speaker001:] You are all set. Did you need help with anything else today? [speaker002:] That is all for today. [speaker001:] Great. Goodbye then. [speaker001:] How can I help you? [speaker002:] when can a promo code be used? I am thinking of buying stuff [speaker001:] What do you mean where can it be used? [speaker002:] when [speaker001:] Oh, I'm sorry. [speaker002:] I wanna know when the promo code can be used [speaker001:] I misunderstood. Do you mean how long is it good for? [speaker002:] yes [speaker001:] Okay, they generally expire within 7 days of issue date. [speaker002:] thanks [speaker001:] You should see the date in small print on the bottom of the paper. [speaker002:] okay [speaker001:] The codes will work on all items in store, but not on jewelry. [speaker002:] okay then [speaker001:] Is there anything else I can answer for you? [speaker001:] Hi! How can I help you? [speaker002:] Hi. I'm looking at some jeans but I really can't tell if they are black or dark blue! [speaker001:] Sure, I can definitely help with that! They are dark blue! [speaker002:] Oh really. Darn, I wanted black jeans. [speaker001:] Was there anything else I could help with? [speaker002:] No, that was it. [speaker001:] We may have them in black as well, I'd check the website! If they're out of stock we will refill it at the end of the month! [speaker002:] Ok. I guess that was what I was asking you what color they were. but you told me blue. [speaker001:] We offer them in both colors, dark blue is what I show in your cart If you don't want blue, remove them from your cart and add them in black pretty simple:] [speaker002:] I never had anything in my cart.I wanted information about jeans from you. [speaker001:] We offer them in both dark blue and black [speaker002:] Alright, thank you, you told me they were in blue. [speaker001:] ok, have a great day [speaker001:] Hi! How can I help you today? [speaker002:] Hey... this is embarassing... I lost my job because of COVID-19 and I need more time to get the money together to pay my subscription. Can you guys arrange an extension for me due to hardship? [speaker001:] I am so sorry to hear that. It is such a tough time right now. Let me look into that Can I have your name? [speaker002:] Thanks. I'm trying to keep my spirits up. I appreciate your help. Joyce Wu [speaker001:] And your account id and order id [speaker002:] KYMRE4JDAX 0004239648 [speaker001:] What is your membership level? [speaker002:] Sigh. Just a Guest. [speaker001:] Unforunately, guest members do not generally get extensions. But I can let me manager know the situation and have them call you. What is your phone number? [speaker002:] That would be great, if you would have a manager call me. I appreciate it. 470-0284 [speaker001:] Ok, I have alerted them. Is there anything else I can help with [speaker002:] No that's it. Thanks a lot, you've brightened my day a little. [speaker001:] I am so glad I could do that. Enjoy the rest of your day [speaker001:] Hey! Can you help me with a quick question about these boots? [speaker002:] Sure, what can I help you with? [speaker001:] I have MAMMOTH feet, and I need to know how wide these things are? It's the $64 Michael Kors boots. [speaker002:] Our boots are made extra wide. We follow the traditional US system, but with an extra 16 inch of width. We offer free returns, so I suggest you purchase them and try them out to see if you like the sizing. [speaker001:] Score! I'll do that then, thanks! [speaker002:] Anything else I can help you with? [speaker001:] That's it, have a good weekend! [speaker002:] You as well! Goodbye' [speaker001:] Hello. How can i help you today? [speaker002:] Hi! I received this promo code just 2 days ago but when I tried using it, it says invalid [speaker001:] okay let me look into that for you Can I get your full name or account ID? [speaker002:] Albert Sanders [speaker001:] okay so promo codes expire after 7 days. When was the code issued to you? [speaker002:] 2 days ago [speaker001:] okay what is your membership level? [speaker002:] Silever silver [speaker001:] okay because you are a valued member we will issue you a new code. here you go 8ZTE9 [speaker002:] Thank you [speaker001:] Is there anything else I can help with? [speaker001:] Welcome To AcmeBrands. How may I help? [speaker002:] Hi I am having a problem accessig my account. I forgot my user name. Can you help me? [speaker001:] Sure. One moment. May I have your full name or account ID [speaker002:] Alessandro Phoenix [speaker001:] Thanks. I have pulled up your account. May I have your zip code and phone number [speaker002:] 79012 514-168-9763 [speaker001:] Thanks. Your username is aphoenix1. It is the first letter of first name, last name, and the number 1 Anything else I can help with? [speaker001:] Hi! Thank you for contacting us today. How may I help you? [speaker002:] Hello, I'm trying to buy a pair of jeans, but my credit card keeps getting declined for some reason. [speaker001:] I'll be glad to assist as best as I can with that Are you getting an error message? What does it say? [speaker002:] It just says that my card is rejected. Because it is considered invalid. [speaker001:] I'll pull up your account and look into it Can I start with your full name? [speaker002:] Sanya Afzal [speaker001:] Thank you! Do you have an account number and order id? [speaker002:] No [speaker001:] When you get the error message, is it providing any further information? [speaker002:] No [speaker001:] I do not see anything on your account that is blocking the purchase [speaker002:] Weird, what do you suggest then?* [speaker001:] Could you try and enter in the information one more time to see if that works [speaker002:] Okay, I tried it, but it didn't work. [speaker001:] Ok, lets try logging in and out of your account and then try again [speaker002:] Oh, that seemed to fix it! [speaker001:] Oh great! I think it was just a glitch in the system. I am glad that worked [speaker002:] Thanks so much. [speaker001:] You're Welcome! Is there anything else I can help you with? [speaker002:] No that's all. [speaker001:] Have a great day! [speaker001:] How can I help you? [speaker002:] Hi. My search bar doesn't work Every time I search for something I don't get any results [speaker001:] there are a few things we can try. what happens when you search? I see well we can't have that! The first thing to try is to log out and then login again. it is weirdly effective often [speaker002:] ok that didn't work [speaker001:] please try searching for a different item [speaker002:] I have it doesn't matter what I search for it's very frustrating [speaker001:] well the next to last resort is to clear your cookies [speaker002:] I have done that and that seems to help. It is working thank you [speaker001:] so, you are finding items when you search now? great [speaker002:] yes [speaker001:] is there anything else? [speaker002:] no thank you [speaker001:] have a good day & happy shopping! [speaker001:] Hello, how can I help you? [speaker002:] I'm trying to make a purchase, but my cart won't update when I add something to it [speaker001:] Alright, the first thing you need to try is logging out, refreshing the page, then logging back in. Many times this will solve the problem. Let me know if that works for you. [speaker002:] ok, just a second no luck, still can't update my cart [speaker001:] Alright, next let's make sure the item you are trying top add is in stock. Look at the product page in the lower left hand corner It should tell you if the product is out of stock or not. [speaker002:] Yes, it's in stock [speaker001:] Alright, I can always make the purchase for you if you would like [speaker002:] that would be great! [speaker001:] Sure, what is the product your are trying to purchase? [speaker002:] This guess tshirt $49 [speaker001:] Great, what credit card would you like me to charge this to? [speaker002:] the one on file [speaker001:] i do not have access to your account, so I need the number and expiration date. [speaker002:] ok, let me try logging out and logging back in so we don't have to do all of this hang on [speaker001:] Sure [speaker002:] oh! looks like it worksa thanks for your help! [speaker001:] Thats good to hear. Anything else I can do for you? [speaker002:] nope that's it. Thanks [speaker001:] No problem, you have a good rest of your day. [speaker001:] Thanks for contacting AcmeBrands! How can I help you today? [speaker002:] Hi I returned my order yet the charge is still on credit card [speaker001:] I'm sorry for the delay. Could I have your name and account ID? [speaker002:] Joyce Wu Account Id is wu479sx [speaker001:] Thank you. I've pulled up your account. Can you verify your username and email address please? [speaker002:] joycew79 joycew79@email.com [speaker001:] And what was the order ID of the order you returned? [speaker002:] 8812514272 [speaker001:] Thank you. How long have you been waiting for the refund to show up? [speaker002:] It's been 6 days [speaker001:] Are you one of our Gold members? [speaker002:] bronze [speaker001:] Refunds for returns take up to 7 days to appear on your statement and your statement may have been issued before it was complete. We ask that you wait the full 7 days. [speaker002:] ok I'll check back on monday thank you [speaker001:] Is there anything else I can help you with? [speaker002:] no thank you [speaker001:] You're welcome. Enjoy the rest of your day! [speaker001:] Hello and thank you for contacting AcmeBrands. How can I help you? [speaker002:] Hi, I need to check my account balance [speaker001:] Sure. I can help you out with that. [speaker002:] I think my $40 credit is missing It was from a subscription refund [speaker001:] Ok, sure. So you had a refund but it never showed up? Can I get your full name or account ID please? [speaker002:] Joyce Wu [speaker001:] Thanks. [speaker002:] I don't have an account ID sorry [speaker001:] That's ok. Ok, I'm so sorry this happened. It does look like an error occurred on our end. You said the amount of credit was $40, correct? [speaker002:] right [speaker001:] Ok, thank you. I'm going to generate a promo code in the amount of $40 for you. [speaker002:] Thanks! You rock! [speaker001:] You're welcome. We appreciate your business and once again apologize for our mistake. Your promo code is UIR5R [speaker002:] there it is. thanks! [speaker001:] Not a problem. Can I help you out with anything else? [speaker002:] that is all thanks again! [speaker001:] You are very welcome! Have an excellent day! [speaker001:] HI! I am searching your site and all I see is a spinning wheel. It is not working [speaker002:] Hello, thank you for contacting AcmeBrands. I see does it appear to be an issue with the search function, or is the website just responding slowly? [speaker001:] yes [speaker002:] Can you confirm which of those two issues seems to be the issue? That will determine the path we use when trying to troubleshoot. [speaker001:] The search is taking a long time and all I see is a spinning wheel [speaker002:] Can you try to log out and log back in? [speaker001:] sure hold on that did not work [speaker002:] OK, can you try visiting another website to see if it is slow as well? [speaker001:] sure one moment that works thank you [speaker002:] Great. Is there anything else I can help with today? [speaker001:] no thank you [speaker002:] Thank you, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I am a litle upset today, Everytime I search a product and decide to purchase it the site says the item is out of stock! [speaker001:] I see, I am sorry to hear about this. Is this for one item in particular or general lack of stock? [speaker002:] Well many items always seem to be out of stock [speaker001:] I see, may I have your full name or account ID? [speaker002:] I have tried ordering the same item several times, why idoes it even show up if it is not going to be available? Sanya Afzal [speaker001:] I understand your frustration. What I am going to do is write up a report on your behalf to the head of our Purchasing Department. One moment. [speaker002:] It feels like a complete waste of time to even go to the site anymore thank you [speaker001:] I understand your frustration, also what I am going to do is give you a promo code for your inconvenience. It should give you a substantial discount on your next order. [speaker002:] Thank you I appreciate that but ai would really rather prefer the situation be solved Thank you again [speaker001:] Of course, I believe that this report will make an immediate difference. Check back with in a week. [speaker002:] I appreciate that [speaker001:] Here is your promo code: 43QCO [speaker002:] Thank you [speaker001:] Again on behalf of the company I appreciate your patience. Is there anything else I can do for you today? [speaker002:] No thank you, have a great day [speaker001:] You as well! [speaker001:] Hello, how may I help you? [speaker002:] I want to check on the staus of an order as I might have entered the wrong payment info not sure [speaker001:] Okay, can I have your full name? [speaker002:] Sanya Afzal the order in question is 1615314229 [speaker001:] Would you like to change the payment method for the order? [speaker002:] well has it cleared are you aware has it been successfully charged or did i have wrong number [speaker001:] It appears that there was an error with the original payment method. Did you use a credit card or paypal? [speaker002:] ok I think I put in wrong number for my card [speaker001:] Okay. [speaker002:] it's 4415 3588 2265 2122 362 security code [speaker001:] I wil lneed to verify your identity, I need 2 of the following pieces of information: zip code, phone number, PIN, username, password, email [speaker002:] 28538 736 576 7920 [speaker001:] The order has been updated and your credit card has now been charged. Is there anything else you need today? [speaker002:] ok great thats all thanks for your help [speaker001:] You're welcome, have a nice day. [speaker001:] Hi! How can I help you today? [speaker002:] I want to check a shipping issue because the cost of shipping is too high. [speaker001:] Sure, I can help with that. Can I have your full name, username, email address, and order ID, please? [speaker002:] Chloe Zhang Username: cz821350 Email Address: cz821350@email.com Order ID: 1062029510 [speaker001:] And what is the shipping status on the order? [speaker002:] In Transit [speaker001:] Okay, great. I can still update the order then. I will go ahead and waive the cost of shipping for you. Okay, the fee has been waived! Is there anything else I can help you with today? [speaker002:] No. Thats all [speaker001:] Okay, have a great day! [speaker001:] Howdy, how can I help you tonight? [speaker002:] Hello, I need to return an item. It was stained upon arrival. [speaker001:] ok, lets see what I can do to help. Can I have your name please? [speaker002:] Norman Bouchard [speaker001:] Thanks, I'll also need your username, email address and order ID [speaker002:] nb866300 nb866300@email.com [speaker001:] great, and your order ID? [speaker002:] 6566759899 [speaker001:] Great, what is your membership level? [speaker002:] silver [speaker001:] was this purchased in the last 6 months? [speaker002:] yes [speaker001:] ok, that's great news. I'll need your full address. You'll need to print a return label and ship the item back to us [speaker002:] 1445 Brushwick Dr Monterey CA 39867 [speaker001:] How would you like to return that item? Is mailing it in ok or would you rather use a drop off center or bring it by a store? [speaker002:] mailing it will be fine [speaker001:] ok, great. Is there anything else I can assist you with? [speaker002:] no that was all thank you [speaker001:] fantastic, you're welcome, have a great night! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] I would like to double check the status of my refund I would like to know the state of it [speaker001:] Sure, what is your full name or account ID? [speaker002:] My name is Joyce Wu and my account is 4ER45RR [speaker001:] And can you provide your username, email address, and order ID. [speaker002:] yes, my Username: jwu08949 and myEmail Address: jwu08949@email.com. Order ID: 9443739274 [speaker001:] I see that the status of your refund is "In Progress". From what I can tell you initiated the refund by chat. [speaker002:] okay that you so uch, can you tell me how long before it hits me account? [speaker001:] Should be within 2-3 business days. Is there anything else I can help with? [speaker002:] no that will be all, thank you [speaker001:] Thank you, have a great day! [speaker001:] Hello! Thank you so much for choosing AcmeBrands. How may I assist you? [speaker002:] Hello, I would like a refund on an item I bought here. I want a refund on my Tommy Hilfiger shirt that I bought for $99. [speaker001:] I'll be glad to help you with that! Your full name, please? [speaker002:] Sure My name is Albert Sanders. [speaker001:] Thank you, Albert! May I ask the reason you're requesting the refund? [speaker002:] Yes, the shirt does not fit me well at all. [speaker001:] No worries! To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] My username is as778685, my email address is as778685@email.com, and my order id is 5871123925. [speaker001:] Perfect, thank you. How would you like to receive your refund? We can send you a gift card, add value to your account, mail out a paper check, or issue a credit to your credit card on file. [speaker002:] I would like my credit issued back to my credit card. [speaker001:] Of course! One moment, please. Your Account ID, please? [speaker002:] Great, yes my account id is CDGXI1V1Q1. [speaker001:] And the amount was $99? [speaker002:] Yes Is that good? [speaker001:] You're all set! The credit has been processed. Is there anything more I may help you with today? [speaker002:] That is great! Thank you and that is all I have. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, I have a question about a product. [speaker002:] Alright, what kind of question did you have? And what's your name, by the way? [speaker001:] My name is Sanya Afzal. I am wondering if the shoes I am thinking of buying are waterproof or not. [speaker002:] Nice to meet you, Sanya! Let me check on that for you. If you wish to know for sure, due to our variety of styles we carry. Just check the guarantee attached to all of our shoes before purchase. However, most of what we carry ARE waterproof! [speaker001:] OK, thank you. [speaker002:] No problem! Anything else I can help you with today? [speaker001:] no that's it. [speaker002:] Than have a great day! [speaker001:] Hello, how can I help you? [speaker002:] hi i dont have my phone for 2fa anymmore [speaker001:] Okay, I can help you reset your two-factor authentication by sending a special code to your email Can I please get your email address? [speaker002:] okay its davidwilliams508@email.com [speaker001:] Okay, a recovery email has been sent to that address I'll also send a link on security best practices [speaker002:] okay is that all [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Why is your product overpriced compared to your competition? [speaker001:] Oh, I am so sorry, that is so frustrating when that happens. Sometimes it is hard to keep up with the prices as they constantly change. Let me look in to this for you. Can I get your full name or Account ID? [speaker002:] Sanya Afzal X2IRANW7PB [speaker001:] Do you have your Order ID Sanya? [speaker002:] 7951633613 [speaker001:] We have a pricing algorithm that tries to watch competitors prices, but they change so rapidly we can't always keep up! [speaker002:] ok, I understand. [speaker001:] I'm really sorry about that. I wish I had control over the prices. [speaker002:] ok [speaker001:] Is there anything else I can help you with today? [speaker002:] no [speaker001:] Thanks Sanya, you have a good day! [speaker001:] Hi, there. How may I help you? [speaker002:] I think I was overcharged. [speaker001:] Okay, were you overcharged for an item or for a subscription fee? [speaker002:] It must have been a subscription because I didn't make an order recently [speaker001:] Okay, so your account was charged, but it is not associated with an actual order, correct? [speaker002:] right It was an extra $40 [speaker001:] And you do have a subscription with us? [speaker002:] yes [speaker001:] Okay, may I have your full name please? [speaker002:] Chloe Zhang [speaker001:] Ms. Zhang, may I have your Account ID and Order ID? [speaker002:] Account ID: JOU1KBDCEL Order ID: 4297601963 [speaker001:] What is your membership level? [speaker002:] gold [speaker001:] Good news-since you are a valued Gold member, I can remove the charge. [speaker002:] Thanks [speaker001:] Okay, the refund has been activated. May I help you with anything else today? [speaker002:] I appreciate that! I don't need anything else [speaker001:] You're welcome. Have a wonderful day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello. I have an issue with your prices Yesterday I looked at this jacket on your site. You were offering it for a great price. But when I looked today, it was much more expensive. I don't understand This is not okay [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. [speaker002:] I am a GOLD MEMBER and I feel I am not being treated properly [speaker001:] Can you please provide me with your full name, account ID, and order ID? [speaker002:] Joyce Wu KOFATSRWC3 4214871231 [speaker001:] Thank you. Please give me a moment to look into the price discrepancy. [speaker002:] Okay [speaker001:] I sincerely apologize, but it seems that our pricing algorithm has increased the price on this jacket due to limited availability and increased demand. I am unable to override the algorithm and change the price in this case. [speaker002:] Oh no That's so frustrating [speaker001:] However, I am able to offer you a 10% discount code as a one time courtesy. [speaker002:] Oh, okay Well 10% won't cover the price increase So you haven't really fixed it But I guess it's better than nothing [speaker001:] Your satisfaction is extremely important to us. I've increased the discount to 20%. [speaker002:] Oh good I think that will cover most of the increase [speaker001:] Your 20% discount code is 5Q1B8 [speaker002:] I appreciate that Thanks so much [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] No that was it [speaker001:] Thank you. Have a great day! [speaker001:] I want to bump my delivery to next week [speaker002:] Hi! How may I help you today [speaker001:] I want to avoid fee can you do that for me? [speaker002:] Sure I can help with that Can I have your name please [speaker001:] Alessandro Phoenix [speaker002:] Can I have your account id and order id [speaker001:] VR5NHOPFNO 9549244528 [speaker002:] What is your order status shipping status [speaker001:] Our for delivery Aww crap it's too late right? [speaker002:] What is your membership level [speaker001:] Bronze [speaker002:] Yes, it is to late since it will be at your door today. I do apologize but that is great new since you will have the package today [speaker001:] Ok No problem Thanks [speaker002:] You're Welcome! Any other questions today? [speaker001:] No [speaker002:] Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] I need to return something, can you help me? It looked so much better in the picture [speaker001:] Sure! What would you like to return? [speaker002:] It's a Guess jacket [speaker001:] Is there something wrong with it? [speaker002:] well it just doesn't fit right [speaker001:] Okay. What is your full name? [speaker002:] I look like the abominal snowman only in gray [speaker001:] We can't have that! [speaker002:] David Williams abominable you know what i mean [speaker001:] I definitely understand. Would you say the problem is more with the size or the color of it? [speaker002:] the size the style what's right with it? [speaker001:] Okay. May I have your username, email address, and order ID to validate the purchase? Sounds like it was a real miss! [speaker002:] you can say that again! dwilliams252 dwilliams252@email.com 6435299837 [speaker001:] Great! Now, what is your membership level? [speaker002:] Silver [speaker001:] When did you buy the jacket? [speaker002:] um, on the 25th [speaker001:] That's well within range of being able to return an item. Can I get your full address? [speaker002:] great. 6711 Circle Drive Jacksonville, NY 52883 [speaker001:] Would you like the return processed by mail, in a store, or at a drop off center? [speaker002:] well I am not going out much these days. so by mail thanks [speaker001:] Okay. Everything has been updated in the system, so now all you have to do is mail the jacket in. Is there anything else I can help you with? [speaker002:] oh, i forgot to say, that the jacket has a stain on it [speaker001:] I'll make sure the return processing center knows to look for that. Anything else? [speaker002:] that is all, thanks for your help [speaker001:] You're welcome! Have a great day. [speaker001:] hi there, how can I help? [speaker002:] Yes i would like to know more about one of your items before i decide if i want to buy it [speaker001:] what would you like to know? [speaker002:] I was looking at the Calvin Klein Boots [speaker001:] what about the boots [speaker002:] and i would like to know. How long does it take to break them in? [speaker001:] a bit faster than many, but it still takes around 40- 60 hours It's best to wear them for just a few hours a day at first Also, it is a good idea to apply oil a few times in the first week Is there anything else? [speaker002:] okay, thank you for you help and that will be all [speaker001:] i hope they wear well for you! [speaker001:] Hello, and thanks for contacting AcmeBrands! How can I help you out today? [speaker002:] Hi! I forogt my username so i can't get in. [speaker001:] Okay, I'm happy to help you out. I'll need to pull up your account. Can I have your full name or user ID, please? [speaker002:] oyce Wu soryr Joyce Wu [speaker001:] Got it! I'll need to verify your identity. Can you provide me your Zip code and phone number, please? [speaker002:] 575-9242 54517 [speaker001:] Great, I've verified your identity! Your username is jwu1. Is there anything else I can help you with? [speaker002:] that is all! thank you [speaker001:] Okay, have a great day! [speaker001:] Thanks for choosing AcmeBrands! How can I help you? [speaker002:] I'm looking at some jeans, but I want to make sure I can return them if they are ill fitting. what's the policy? [speaker001:] Let me take a look for you. First of all, every purchaser gets at least 30 days to return their order if there is an issue. Bronze members get 90 days after purchase, while silver members get 6 months after purchase. Finally, gold members get unlimited returns anytime. Can I answer any other questions for you today? [speaker002:] That sounds good thank for the information. [speaker001:] You're welcome! Anything else I can help you with? [speaker002:] nope that is all [speaker001:] Okay, have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi my name is sanya and it seems like somehow my subscription was removed and I am all sad about it can you help [speaker001:] Okay, Sanya, let me see if we can get to the bottom of this [speaker002:] Thanks for your help what do you need from me? [speaker001:] Pardon my presumption, but I believe we may have talked in the past. Is this Ms Afzal? [speaker002:] Yes It is how cool is this you where so nice last time [speaker001:] Glad to hear it, and I hope I can sort this out as well [speaker002:] I am sure you can so are a very helpful agent. [speaker001:] So how did you hear about this service being removed from your account? [speaker002:] I received an email about it where it told me to check the status of my account [speaker001:] I see. I'll check with our system to see if that email was legitimate. Hopefully it wasn't someone trying to pull a scam [speaker002:] oh dear I did not even think of that there is just to many bad people around anymore [speaker001:] Indeed, and I'm sorry to say that this email was not actually sent by any of us at Acme [speaker002:] well at least I did not give them any info, so all is well, that is good to know [speaker001:] But the good news is, that means that your account is still in great shape [speaker002:] wonderful thanks for checking [speaker001:] Yes, I was just about to say so. I'm very glad that you brought this to our attention first Is there anything else that I can help you with while we're here? [speaker002:] again thanks for you help, no all is well have a great day and hope to talk to you someday again [speaker001:] Likewise. Have a great day, Ms Afzal [speaker001:] Hi, how may I help you? [speaker002:] Good afternoon. I was wondering if you could tell me if my shopping cart qualifies to receive free shipping [speaker001:] Yes, I can help with that. One moment please. Ok Your cart qualifies for free shipping if... [speaker002:] Oh fantastic. I was ordering some early christmas gifts, trying to get a jump start [speaker001:] the total pre-tax cost is over $25.00. That's a good idea [speaker002:] oh, I'm definitely over $25.00 lol [speaker001:] Ok, great. Do you want anymore info about our shipping policy? [speaker002:] How long does free shipping take compared to other options? [speaker001:] It takes five business days, which is the same as if you paid the $4.99 shipping fee. However, you can request overnight shipping which has a weight based pricing system [speaker002:] Oh, ok. I guess I don't really need it shipped overnight. I have a little time before Christmas. Thank you so much for your help today [speaker001:] Yeah, you have a while lol. [speaker002:] lol [speaker001:] You're welcome Can I help with anything else today? [speaker002:] That is all. Have a great rest of your day. [speaker001:] You too, Have a great day! [speaker001:] Hello, how can I assist you today? [speaker002:] Could you tell me how long the benefits of the premium membership lasts? [speaker001:] Yes. Membership lasts for the remainder of the year and the next full year. For instance, if you got it today, it would last until the end of of 2021. Does that answer your question? [speaker002:] Yes it does. Thank you! [speaker001:] Great. Can I help with anything else? [speaker002:] No that's all [speaker001:] Okay. Have a good day:] [speaker001:] Hello [speaker002:] Hi i cannot log in because i do not have my username can you help me figure it out [speaker001:] Sure I can Give me your full name or account id [speaker002:] Rodriguez Domingo [speaker001:] I need the following to verify your identity Zip code, phone number and email address [speaker002:] rdomingo693@email.com 598-5297 84237 [speaker001:] Good. Verified Checking our system for your username now Your username is Rdomingo1 Continue your sign in with the above username [speaker002:] cool let me try yep it works! [speaker001:] Nice Will this be all for today? [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] hi, I'm thinking about buying a shirt but I was wondering if you can answer a question about it first [speaker001:] I'll be glad to assist you! What may I help with? [speaker002:] I was wondering if this shirt will shrink...it's a Michael Kors shirt for $54 hello? [speaker001:] One moment, I'll be glad to look into that for you! [speaker002:] okay, just thought I may have been cut off somehow [speaker001:] The Michael Kors shirt, along with many clothes, may be prone to shrinking if it's washed in hot water or dried with hot air. I would recommend cold water washing when at all possible. [speaker002:] okay, that sounds fair [speaker001:] Is there anything more I may help you with today? [speaker002:] nope, thank you...I'll order it now [speaker001:] Thank you so much for contacting AcmeBrands customer service. Have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I wanted to check the status of a refund and return another item [speaker001:] Okay, I can help you with that. May I ask your full name to begin? [speaker002:] Norman Bouchard [speaker001:] and then to validate the purchase, may I also ask your username, email address, and order ID [speaker002:] Username: nb632631 nb632631@email.com Order ID: 6879077489 [speaker001:] And what was the item that you were wishing to return. May I have its brand, type, and price, please? [speaker002:] Tommy Hilfiger boots $54 [speaker001:] Okay, I will go ahead and add this to your existing refund, which is currently in progress in our systems [speaker002:] Sweet thank you [speaker001:] Okay, you're all set. Your original refund, plus the extra $54, will be ready soon, most likely by tomorrow [speaker002:] Thank you [speaker001:] Is there anything else I can help you with? [speaker002:] that is all [speaker001:] Excellent, Have a great day Mr. Bouchard [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I have a question about my premium subscription [speaker001:] Certainly, I can help you with that. What would you like to know? [speaker002:] Well, I signed up for premium, but I don't remember if I actually paid for it or not. I really like premium and want to keep it [speaker001:] Okay, I can look into this for you. So that I can check on your account status, may I ask your full name, Account ID, and Order ID [speaker002:] Yeah I need a minute to find it all Just a second My name is Norman Bouchard my account id is FQPI94JUBS and the order id is 6736513125 [speaker001:] Thanks, Mr. Bouchard. I can see your account now You do have an active subscription with us, but there is a $55 payment due, by tomorrow [speaker002:] Oh, okay, can i just go ahead and pay that now? [speaker001:] Yes, I can handle that for you Would you like me to charge this to the credit card that you have on file? [speaker002:] yes please [speaker001:] There we are, your payment has been made [speaker002:] great thanks [speaker001:] You're welcome, and I will send you a link that should allow you to check on your subscription status from your own account [speaker002:] that would be great [speaker001:] There we are, that should arrive in your email shortly. Is there anything else I can help you with today? [speaker002:] no thats all thanks [speaker001:] Excellent, have a great day, Mr. Bouchard [speaker001:] Hello, thank you for contacting AcmeBrands. How can I assist you today? [speaker002:] hey wanted to be on top of my premium subscription payments as I plan on taking advantage of the benefits don't want it to drop out on me Rodriguez Domingo gold member [speaker001:] OK, what exactly about your premium subscription are you wanting to know? [speaker002:] I'm a little behind want to clear it up.. [speaker001:] So do you need an extension? [speaker002:] I'm trying to cover the balance so i can keep it pretty much no I can pay now don't want any more late fees [speaker001:] OK, I can help you pay your subscription. Can I have your account ID and order ID? [speaker002:] GGC2XCBPZ2 5479275401 just charge the card I have on there should go through this time! had to update that expiration date [speaker001:] The subscription cost is $99 per year, do you want to pay this full amount? [speaker002:] yeah little cheaper than the monthly right [speaker001:] Correct. I will go ahead and bill the card you have on file. [speaker002:] ok thanks just wanted to settle that [speaker001:] Your account has been renewed and your card has been charged. Is there anything else I can help you with at this time? [speaker002:] that's all have a good one [speaker001:] Thank you, you do as well! [speaker001:] hello and thank you for reaching out to us. How may I help you? [speaker002:] Hi I have a question about a product I am considering buying [speaker001:] Sure, what was your question? [speaker002:] I was looking at the tommy hilfiger jeans Maybe it's my computer but for the life of me I can't make out the color. Is it dark blue or black? [speaker001:] Alright, one moment while I look that up for you. So the jeans actually come in a lot of different colors and fades. Ranging from deep sea and indigo all the way to sky blue. [speaker002:] oh I see that's great! lots of choices [speaker001:] Jet black is also a color option but if that is listed on the website as empty it means we're out. Just be sure to check the color selection Was there anything else I could help you with today? [speaker002:] no that's it thanks for your help! [speaker001:] Thank you for shopping with us. I hope you have a wonderful day! [speaker001:] Hello, how can i help you? [speaker002:] I'm trying to purchase some items but my cart won't update when I add something to it. [speaker001:] I will happily help you out with this problem. Please first try to refresh the screen and see ifit works after that. if it* [speaker002:] No, that didn't help [speaker001:] Now try to log out and back in then try it. [speaker002:] Ok. That worked. I can order now. [speaker001:] Great, I hope you enjoy the experience on our site now! Do you need anything else? [speaker002:] No, thank you [speaker001:] Have a great day. [speaker001:] hello?? [speaker002:] Hello. How can I help you [speaker001:] I was charged for an order that I never made...what's going on? [speaker002:] What is your name? [speaker001:] Crystal Minh [speaker002:] One moment please and I will try to figure this out for you. [speaker001:] okay [speaker002:] What is your email address and the Order ID for the charge? [speaker001:] crystalm683@email.com and 4887679732 [speaker002:] Thank you. Do you have a username? [speaker001:] crystalm683 [speaker002:] What is your membership level? [speaker001:] Bronze why is this taking so long? [speaker002:] Unfortunately, I cannot help you with this order. I will forward you to the proper team. [speaker001:] Thank you for being an AcmeBrands customer! How may I help you? [speaker002:] Hi, can you tell me what this Calvin Shirt is made of? and don't tell me boyfriend material [speaker001:] Sure! One moment while I pull that information up. I have verified it is boyfriend material free. The shirt is 100% natural fibers, but could be a blend of them [cotton, linen, or wool]. Pure cotton is the most popular. To verify, you can check the label on the collar. [speaker002:] perfect [speaker001:] Is there anything else you need? [speaker002:] thank you so much no thx [speaker001:] Okay, then, have a wonderful day! [speaker001:] Hello, how can i help you [speaker002:] Hi. I'm really upset. My llama farm had a big fire and I'm really tight on money. I know my subscription payment is due but I'm wondering if we can work out an extension. [speaker001:] I will be happy to help you out! I am also really sorry about your farm. I hope your llamas are okay. Can I please get a name. [speaker002:] Luckily I saved all of their lives! My name is Albert Sanders. [speaker001:] Thats great! Can I also get your account id and order id please. [speaker002:] My account ID is: SUWARN0WMJ and my Order ID is: 2450986659 [speaker001:] Everything looks good. Now can I ask for your membership level mr. llama farmer. [speaker002:] Yes. My level is Gold. [speaker001:] Because you are a prized gold member you will be able to get a subscription extension! [speaker002:] Oh thank you thank you! [speaker001:] Can I help you with anytrhing else? [speaker002:] I am going to send you a brand new llama wool jacket. That's all I needed today. Thank you! [speaker001:] Oh I am sure it will be super cozy, Have a great day. [speaker001:] Hi! How can I help you? [speaker002:] Hi I'm trying to buy a shirt but there seems to be a problem with your website. My cart isn't updating even though I click on the "Add to cart" button. [speaker001:] I'm sorry to hear you're having issues. Is it just this particular item or is it for any item you try adding? [speaker002:] well that's the only item I want But I can try to add something else and see if that works. hold on [speaker001:] Okay, let me know:] Try refreshing the page before trying to add it [speaker002:] no nothing seems to add let me refresh the page [speaker001:] Okay, do that and if the refresh doesn't work, try logging out and back in [speaker002:] refreshing didn't work.let me log out and in hey that worked! now I have 10 shirts lol [speaker001:] Perfect! So happy I could help you resolve that. [speaker002:] I have to change that [speaker001:] Lol! Well at least we know they are adding now. Is there anything else I can help you with? [speaker002:] that's it [speaker001:] Okay, thank you. Have a great day! [speaker001:] Good morning, how can I help you today? [speaker002:] Hello I have a question about a Guess Jacket that I'm thinking of buying [speaker001:] I can help you with that. What were you wanting to know? [speaker002:] I want to know if the hood comes off. [speaker001:] Yes it does! There are 5 buttons on the color and you just have to simply unbutton those to detach the hood. It is really simple to do! [speaker002:] Oh ok. Great. Thanks [speaker001:] Was there anything else I could help you with today? [speaker002:] Is the jacket machine washable? [speaker001:] It is machine washable! It is suggested that you dry it on low to avoid any shrinkage though. Did you have any other questions? [speaker002:] No that's it. Thank you [speaker001:] Thanks, you have a great day! [speaker001:] Hello, how can i help you? [speaker002:] hi I have a general question about returns, What is your policy if I buy something and want to return it. I'm just using a guest Membership now. I'm curious about what different membership levels might afford me regarding returns, what's best? [speaker001:] Of course, id be happy to tell you. The membership that allow the most for returns is the gold membership. With it you are allowed unlimited returns. [speaker002:] Ok, what about with just my guest membership now? [speaker001:] With guest you are only allowed to return within the last 30 days of purchase. [speaker002:] ok, Great, that's a lot to consider and I appreciate the information. Goodbye. [speaker001:] Do you need anything else? [speaker002:] no, I just wondered if I got the wrong item what happens, you answered it. thanks. [speaker001:] Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] I want to return an item because the product had a stain. [speaker001:] Okay, can I have your full name? [speaker002:] Name: Crystal Minh [speaker001:] And your username, email, and order ID? [speaker002:] Username: crystalm960, Email Address: crystalm960@email.com, Order ID: 1965571744 [speaker001:] And what's your membership level? [speaker002:] Member Level: Gold [speaker001:] Okay, can I have your full address? [speaker002:] 3344 Woodshore St San Mateo, TX 69457 [speaker001:] And how would you like to process this, by mail, in store, or at one of our drop off centers? [speaker002:] By mail [speaker001:] Okay, everything is done on my end. Everything else you need to do will be in the email you'll be sent. Is there anything else I can do for you today? [speaker002:] No [speaker001:] Then have a nice day! [speaker001:] How can I help you? [speaker002:] Hi there. I recently placed an order but subsequently got an email confirming the order with a different address than my own. As such, can you confirm this for me: is my parcel coming to 6712 Kennedy St La Fayette, NY 91253 [speaker001:] Sure, can I have your name? [speaker002:] Yes my name is David Williams [speaker001:] What is the current shipping status? [speaker002:] It says that it is out for delivery [speaker001:] Can I have your username, email address and order number? [speaker002:] My user name is dw798730, my email address is dw798730@email.com and the order number is 1407352098 [speaker001:] Do you want to change the address? [speaker002:] No i want to know if this is the address the order is currently being shipped to: 6712 Kennedy St La Fayette, NY 91253 [speaker001:] Okay, and what is your account number? [speaker002:] My account number? I don't know what that is [speaker001:] It seems the address is wrong according to our system, I can change that for you. [speaker002:] Okay Thanks that would be great [speaker001:] You are all set is there anything else? [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi. I would like to know when the annual fee is due on my subscription [speaker001:] OK. Let me check. My I have your full name and account ID [speaker002:] My name is Joseph Banter and my account ID is MYGBQJZQDV [speaker001:] OK. I have pulled up your account. What is the order ID as well? [speaker002:] It's 1165701511 [speaker001:] Thanks. Your ID is verified. The annual fee is $55 and is due today. Here is a link to check on it and make any changes. [speaker002:] I'd like to pay since it's due today and I don't want to lose it. [speaker001:] Do you know your username? [speaker002:] Is it my phone number? [speaker001:] It is jbanter1 [speaker002:] OK [speaker001:] I will enter the payjment amount now. One moment. OK. You are all paid up. Anything else? [speaker001:] Hi! Thank you for contacting AcmeCorp today. How may I help you? [speaker002:] Hi! I want to buy something on the website but my cart is not updating when I add the item [speaker001:] Ok, Let's figure out what is going on. Can I have your name? [speaker002:] Joyce Wu [speaker001:] Thank you! Give me one moment please [speaker002:] ok [speaker001:] Let start by refreshing the page and then re adding the item agin [speaker002:] Ok, let me try that That did not seem to work [speaker001:] Hmm, lets try to log out of your account and back in. Let me know if that works for you [speaker002:] Actually, that worked for me. Thank you so much [speaker001:] Great! You're Welcome! Is there anything else I can assist with today? [speaker002:] No thank you [speaker001:] Have an amazing day [speaker001:] Good morning, how can I help you today? [speaker002:] I don't wish to subscribe to the premium shopping service but my credit card got charged. [speaker001:] Alright, I can look in to this for you. Just to clarify, you got charged for premium shopping, but you don't want it? [speaker002:] correct- I got charged $40. [speaker001:] Lets look in to this and take care of it. Can I get your full name or Account ID? [speaker002:] Albert Sanders [speaker001:] One moment while I pull up your account Albert. [speaker002:] okay [speaker001:] May I ask how you know that you were charged for this? [speaker002:] My spouse said it was on our credit card receipt. [speaker001:] I will just check the system. One moment please. I looked and you should not have been charged for that. I am going to go ahead and remove the service and the charge. I am so sorry about the mistake! [speaker002:] Oh that's great. Thank you so much. How much will the refund be? [speaker001:] I just gave you the credit for $40. It should all be taken care of now. [speaker002:] Perfect thanks so much. [speaker001:] Is there anything else I can help you with today? [speaker002:] that was everything. [speaker001:] Thanks Albert. Again, I apologize for the error. Have a great day! [speaker001:] Hello, thank you for contacting us today! [speaker002:] HELLO [speaker001:] What can I help you with? [speaker002:] I want to check up on my order status online. [speaker001:] I'm certain I can help you with this. Can I have your first and last name please? [speaker002:] Albert Sanders [speaker001:] Thank so much Albert. To clarify did you want to check on the shipping status or delivery time? [speaker002:] yes [speaker001:] Alright, can I please have your account ID and order ID please? [speaker002:] im sorry my concern is i cannot access your account because you forgot my username. [speaker001:] Oh ok, not a problem albert. let me help you get that recovered. [speaker002:] ok [speaker001:] I'll need two more pieces of information from you, They can be your Zip code, phone number or email address [speaker002:] Address: 5630 Lincoln Ave Monterey, MI 79339 Phone Number: 968-2740 [speaker001:] Thanks so much, Your Username is asanders1 [speaker002:] ok thanks [speaker001:] Was there anything else I could help you with today? [speaker002:] only that thanks for the help [speaker001:] Thank,s for shopping with us and I hope you have a great day! [speaker001:] Hello, thank you for reaching out to us today. How may I help you? [speaker002:] Hello my name is Chloe Zhang and I need to view my shopping history can you help me out I lost the phone I use for secutiry meassures [speaker001:] Sure thing Chloe. Did oyu have an issue accessing your account? [speaker002:] so just want to make sure my account is secure and no one has made a transaction [speaker001:] I see, sounds like you can't use the 2 factor authentication because you no longer have access to your phone. I'll do my best to get that cleared up for you [speaker002:] Ok thanks [speaker001:] Alright, I was able to pull up your account. Could oyu provide me with your e-mail address please? [speaker002:] yeah its chloezhang613@email.com [speaker001:] Great since you had your e-mail available I was able to send you a 2FA reset message. Just access that and follow the directions. [speaker002:] Ok thanks I will do that and access my history from there [speaker001:] Also here is a link to our security guidelines for future reference. [speaker002:] ok thanks for the assitance have a great day [speaker001:] Not problem, was there anything else you needed? [speaker002:] thats all thanks [speaker001:] Have a great day! [speaker001:] how may i help you today? [speaker002:] Hi, can you tell me my username. I have forgotten it! Thanks. [speaker001:] if I understand properly, you need asistance recovering your username today? [speaker002:] yes [speaker001:] i can assist with that today [speaker002:] Albert Sanders [speaker001:] may i first please have your full name to pull up the account i will then need 2 of 3 of the following to verify: zip code, phone number, email address [speaker002:] Albert Sanders, 114438, ph 240-651-0007 [speaker001:] thank you I have reset your username for you your new username is asanders1 [speaker002:] Thank you very much. [speaker001:] aside from that, is there anything else i may assist with today [speaker002:] No, thanks. [speaker001:] thank you as well, have a nice day [speaker001:] Hello. How may I help you today? [speaker002:] Hello, I was looking at my bill today and realized I got charged twice for my subscription fee. [speaker001:] I see. may I have your name please? Lets see if we can get this sorted. [speaker002:] Chloe Zhang [speaker001:] Thank you. Can I have your account ID and order ID please? [speaker002:] PWYCGYBRFE, 5523923775 [speaker001:] Do you know your membership level? [speaker002:] Gold [speaker001:] One moment please [speaker002:] Of course. [speaker001:] How much were you overcharged? [speaker002:] I think it was around $55. [speaker001:] Let me get that refunded for you. [speaker002:] That would be great! [speaker001:] Ok I have processed that refund. Sorry about that. [speaker002:] Thank you so much. [speaker001:] Anything else I can help you with? [speaker001:] I'm trying to pull up order status [speaker002:] Hello. How can i help you today? [speaker001:] but I can't remember my password humpf [speaker002:] I'm sorry to hear that I'd be more than happy to help. Can I get your full name please? [speaker001:] Norman Bouchard Thank you [speaker002:] Can I get your username as well please? [speaker001:] Norman Boucharchrd I know my secuitry answer is Ahmed [speaker002:] I need your username do you have it available? [speaker001:] I don't have that [speaker002:] Okay one moment Can I get your zip code and phone number please? [speaker001:] Zip 19057 797-2690 [speaker002:] Okay NBouchard1 is your username [speaker001:] Thank yoU!!!! [speaker002:] Okay rr0krajp05 is your new password. Just to clarify your original inquiry was for your password not your username correct? [speaker001:] Yes! Thank you! sooo soo much [speaker002:] No problem! Is there anything else I can do for you today? [speaker001:] No thank you! [speaker002:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hi, how can I help you? [speaker002:] I was charged twice for my subscription and would like a credit please. [speaker001:] Ok, I can help with that Can I have your full name or Account ID please? [speaker002:] Crystal Minh Account ID: WWJTJYFOTP [speaker001:] Can I also have your Order ID please? [speaker002:] Order ID: 7405851976 [speaker001:] Do you know your membership level? [speaker002:] bronze [speaker001:] thank you Ok, let me check our system. Our system is showing you were billed twice but have only paid once, so I won't be able to give you a refund. I can fix the issue now so you won't be billed twice [speaker002:] ok please do [speaker001:] great, one moment Ok, everything is showing up correctly in your account now. Sorry for the inconvenience [speaker002:] thank you [speaker001:] You're welcome, can I help with anything else? [speaker002:] no thanks [speaker001:] Have a great day [speaker001:] Hi! How may I help you today? [speaker002:] Hi, I want to check the status of my account. I have a shipping question. I want to find out if I get free shipping if I am out of the country? My membership level is Gold, My name is Joyce Wu, if that matters. [speaker001:] I would be happy to look at that for you. [speaker002:] Thanks, I appreciate it. [speaker001:] Since you are a gold member, your cart has free shipping when the pre tax amount is over 25 Otherwise it is 4.99 flat fee [speaker002:] Ok, My order is over that, so I'm good thanks for the detailed information. I'll complete my order on line now, thanks, Goodbye. [speaker001:] Have a great day! Goodbye [speaker001:] Hello! [speaker002:] Hello, how can I help you? [speaker001:] I can't log into my account because I lost my phone for two factor authentication. [speaker002:] Sure, I can help you with that. First, let me get your full name. [speaker001:] my name is Joseph Banter [speaker002:] Thank you. Let me get your email address and I will email you a link to reset your 2 factor auth [speaker001:] jbanter1@email.com [speaker002:] Alright a link has been sent to reset your authentication. I also included some best practices for keeping your account secure. Is there anything else I can do for you today? [speaker001:] ok thank you! no, that was all [speaker002:] No problem at all. You have a great rest of your day. [speaker001:] Hello, how can i help you? [speaker002:] I never received my order. I am waiting for 9 days. [speaker001:] How many days has it been? Okay Can I get a name please? [speaker002:] Crystal Minh [speaker001:] Okay, Crystal. Now can I get your username, email and order id please. [speaker002:] cm346591,cm346591@email.com,8207658444 [speaker001:] Okay, everything looks good. Unfortunately I think your package has been lost however. I will ship a new one asap for that I need your address. [speaker002:] 9588 Lexington Ave Monterey, WA 24021 The item is Guess Jacket [speaker001:] Okay I have bought the jacket and they will be shipping out! They should reach you within a week [speaker002:] ok [speaker001:] Do you need any more help? [speaker002:] no [speaker001:] Have a great day. [speaker001:] hi [speaker002:] hi [speaker001:] im aelx [speaker002:] no I am alex [speaker001:] what [speaker002:] need you acc id [speaker001:] my name is Rodriguez Domingo [speaker002:] order id pls and cc id [speaker001:] dont have it [speaker002:] no [speaker001:] You would like to know more about a product because you are thinking about buying it. Explain your problem to the agent, provide any information that is requested and attempt to get your question answered. In particular, you would like to know how of [speaker002:] If you are a bronze, silver or gold member, then tailoring is free. Tailoring for guests is also free if you have bought 3 or more pairs of jeans and have the ass [speaker001:] Personal Info Name: Rodriguez Domingo Phone Number: 613-4887 Member Level: Bronze Order Statement Address: 2208 Circle Drive Raleigh, MI 22064 Product: jacket Brand: Michael Kors Amount: $49 whats my promo I want my chik fila [speaker002:] no you can not have it [speaker001:] : [ [speaker002:] let me ask the oracle maybe you can. the oracle says no sorry [speaker001:] Hello, how can i help you today [speaker002:] Hello, can you help me check my order status please? I forgot my username so can't get in on my own [speaker001:] Okay sure, could i get your Full name please [speaker002:] Joyce Wu [speaker001:] Now are you trying to find out the delivery time or what about the order in particular [speaker002:] I just wanted to check in on the order status please, has it been shipped yet? [speaker001:] Okay great, can i get your account ID and order iD [speaker002:] My order ID is 1237890 Account ID HJYFHUEH [speaker001:] Okay and last i need your username and email [speaker002:] my email is joycewu1@email.com but I don't remember my username that is why I couldn't check myself [speaker001:] okay, your username is joycew1 [speaker002:] Great! Thanks so much! [speaker001:] It looks like your order has been shipped and is on time Is there anything else i can help you with [speaker002:] That is even better news, thank you that's all for today! [speaker001:] Okay, have a great day [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Can you tell me when my promo code expires? [speaker001:] Yes, in general, our promo codes are valid for one week. They are generally limited-time offers [speaker002:] Okay great. I was hoping to use it tomorrow. [speaker001:] It's easy to miss, but if you look very closely at the bottom of a printed coupon [or the image on your computer or phone] you can see an exact date But you should be in good shape if you use it tomorrow [speaker002:] That's good to know. [speaker001:] Indeed. Is there anything else I can help you with today? [speaker002:] That will be it thanks [speaker001:] You're welcome. Have a great day [speaker001:] Good afternoon, How I can help you? [speaker002:] Hi I'm looking at a jacket and have a question about it. I was looking at the Michael Kors jacket and was wondering how easy it would be to remove stains from it. Like wine or paint? [speaker001:] sure tell me what it is ok, one moment please [speaker002:] ok thanks [speaker001:] Ok, the instructions for removing stains like that are as follows wet a cotton cloth and gently dab it on the stained area. Then, sprinkle some salt on the area and let it sit for five minutes or more, absorbing the excess water. Next, pour some boiled water on the area to flush out the stain. Finally, you can laun launder the jacket with the hottest water setting to completely remove any residual marks. When drying, either line dry the jacket or use a low-heat dryer. [speaker002:] ok that doesn't sound too bad so salt won't remove the color [speaker001:] With this you can easily remove stains such as wine stains, among others. won't do it don't worry another doubt? [speaker002:] that's it thanks for all the info very helpful [speaker001:] ok, have a nice day [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi. What happens if I'm late on subscription payment [speaker001:] I can look that information up for you. Can I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, Alessandro. Let me pull that information up. There is a late fee for any late payment for a subscription service. The fee is $2.00 per day past the payment deadline. Gold and silver members have a grace period of 5 days per month in which the fee is not applied if the payment is made within the time frame. Can I help you with anything else today? [speaker002:] When is my time up [speaker001:] Do you have an account ID? [speaker002:] Yes It's phalex456 [speaker001:] Okay. Let me pull your account up. I will need the order ID as well. [speaker002:] 3456df45 [speaker001:] Okay let me check your status. Your subscription will need to be paid tomorrow. The amount due is $55. [speaker002:] ok can u take my payment now [speaker001:] Sure. Do you want to pay the full amount? [speaker002:] use the card on file please yes [speaker001:] Okay I'll use the card on file. Give me one second. Okay that subscription has been renewed for you. [speaker002:] ty Have a good night [speaker001:] Were you originally just stopping by today to ask about the policy on late payments? [speaker002:] yes [speaker001:] Okay. Thank you and have a great day. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi there! I just tried to use a promo code for a shirt I wanted to buy but... It's been declared as invalid. Is there anything else I can do? [speaker001:] I can look into that for you. Can I have your name please? [speaker002:] I just got this code 9 days ago so I thought it would work. Sure. It's Rodriguez Domingo. [speaker001:] Thank you, Rodriguez. Let me just look into that quickly. [speaker002:] Thanks, I appreciate it. [speaker001:] Rodriguez can I ask what your membership level is please? [speaker002:] Silver. [speaker001:] Perfect. Unfortunately our promo codes are generally only good for 7 days. Because we value you as our customer, however, I am going to generate a new one for you. [speaker002:] Thanks! That's really nice of you. [speaker001:] Okay, Rodriguez. Here is your new promo code: H1E9E. Is there anything else that I can help you with today? [speaker002:] Thank you very much for your help. Nope, that was all.:] [speaker001:] Thank you and have a great day! [speaker001:] Hello How can I help you? [speaker002:] Hi I am trying to access my account but I lost my phone. I can not complete the two factor authentication. [speaker001:] I will be glad to help you with that. [speaker002:] It's urgent please help [speaker001:] Could I have your full name or account id? [speaker002:] Chloe Zhang [speaker001:] Thank you [speaker002:] account id 22993 [speaker001:] Could I have your email address? [speaker002:] sure chloezhang103@email.com Now what? [speaker001:] I am going to send you an email to reset the code. Just follow the instructions on the email and you should be able to access your account. I am also sending a link about security best practices. [speaker002:] Hm, ok Sounds good [speaker001:] Is there anything else I can help you with? [speaker002:] No, that's it [speaker001:] Have a nice day. [speaker002:] THanks. You too. [speaker001:] Goodbye [speaker001:] Hello, how can I help you? Hello? [speaker002:] I need my shipping details adjusted please [speaker001:] Okay, what did you want changed? [speaker002:] I ordered the wrong item on accident Can you send me a return label? [speaker001:] Can you provide more information? Have you already received the item? [speaker002:] Yes What info do you need? [speaker001:] Thanks. Can I get your full name or account ID to start? [speaker002:] Account ID: LZQZBYPOMS [speaker001:] And you said the shipping status is delivered, correct? [speaker002:] yes [speaker001:] Can I also get your username, email, and order ID? [speaker002:] aphoenix815 aphoenix815@email.com 6577063053 [speaker001:] You would like to change the order, correct? [speaker002:] Yes [speaker001:] I have successfully updated your order. Is there anything else you needed? [speaker002:] nope [speaker001:] Have a great day [speaker001:] Thank you for contacting us today. How may I help you? [speaker002:] When I search for something, the results don't have anything to do with what I searched for. [speaker001:] That's pretty odd. Let's try a few things to see if we can get your search results back to normal. [speaker002:] Ok [speaker001:] First could you try logging in and out of your account for me to see if that clears anything up? [speaker002:] Ok, I tried that but it is still doing the same thing. [speaker001:] Alright let's see... Since the results are coming back unrelated it actually sounds like it might be a cookie issue. In your browser there should be a button that says "More Details" Could oyu click that and try selecting the clear cookies option? [speaker002:] ok, one second That worked! Thanks so much1 [speaker001:] Awesome, I'm glad we were able to get it fixed. Was there anything else I could help with today? [speaker002:] No, that's it. Thanks [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I want to upgrade the shipping on my order. I want to change it to overnight delivery. [speaker001:] Glad to help. May I have your full name please? [speaker002:] Norman Bouchard [speaker001:] thanks Norman. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] Account ID: VMQW0G13HQ Order ID: 2739320567 [speaker001:] Perfect. What is the shipping status of the order? [speaker002:] In Transit [speaker001:] Since it is in transit, it is too late to change the delivery date now. But the order will likely arrive tomorrow anyway. [speaker002:] Okay, guess I'll get to save my money anyway! [speaker001:] You are welcome. Is there anything else that I can help you with? Have a nice day! [speaker001:] Hi! How can I help you? [speaker002:] I forgot my password and can't get into my account. [speaker001:] Okay, I can help you with that. Can I have your full name and your username, please? [speaker002:] Joyce Wu [speaker001:] And your username? [speaker002:] I don't remember that either [speaker001:] Okay, I will need some info to verify your identity so that we can recover your username. Can you give me your zip code and phone number? [speaker002:] 21473 811-385-5652 [speaker001:] Okay, your username is jwu1 [speaker002:] got it [speaker001:] For your password, I cannot recover the old one, but I can generate a new one for you. I just need your PIN or answer to the security question [speaker002:] security question is Singh [speaker001:] cs9lyts0xcw is your new password. You should be all set to access your account. Is there anything else I can help you with? [speaker002:] No, thanks for your help. [speaker001:] You're very welcome! Have a great day. [speaker001:] Hello, how may I help you? [speaker002:] hey I want to make sure my refund I'd worked out with another one of you guys before is coming 69 bucks from sending back a jacket [speaker001:] Okay, can I have your name? [speaker002:] joseph banter jbanter9 [speaker001:] Thanks, can I have your email address and order ID? [speaker002:] jbanter9@email.com 1626427750 [speaker001:] Thank you, your refund is currently in progress. It will be paid to you online as that is what you indicated when you started the refund. It should be done within a couple of days. [speaker002:] ok mostly wanted to make sure it was still happening [speaker001:] Yep, just wait a little longer. Is there anything else you need today? [speaker002:] that's it thanks for checking on that [speaker001:] No problem, have a nice day. [speaker001:] Hi! How may I help you today [speaker002:] Hello, I would like to check the status of my order as I believe the payment method is wrong [speaker001:] ok, I can look into that. Can I have your name [speaker002:] Albert Sanders [speaker001:] Can I have your account id and order id [speaker002:] 4K9O5NZKXJ, 5201979131 [speaker001:] And what is your shipping status [speaker002:] In transit [speaker001:] What payment method did you want to use [speaker002:] another card [speaker001:] Ok I have updated that for you. Can I assist with anything else today? [speaker002:] That is it, thank you [speaker001:] Great! Enjoy your day [speaker001:] Hello, how may I help you today? [speaker002:] I am wondering if I can change the shipping on my order because I no longer want to receive it. I realized I ordered the wrong boots. [speaker001:] Let's see what we can find out about this. So you would like to cancel your order? [speaker002:] I guess that will work, I had want to try to not have them shipped because then I will have to just ship them back. [speaker001:] May I have your full name or account ID? [speaker002:] Albert Sanders 82RQN9UOF8 [speaker001:] Thank you, may I have your order ID? [speaker002:] 4742866267 [speaker001:] So I asked if you wanted to cancel because you indicated you wanted to change the shipping. If you don't want them, it would make more sense to just cancel the order if that makes sense. [speaker002:] Whatever works for you [speaker001:] Do you know your shipping status? [speaker002:] In transit [speaker001:] And what is your membership level? [speaker002:] Gold [speaker001:] Perfect. I can offer you the refund immediately as a Gold member. [speaker002:] Ok, thanks! That's great! [speaker001:] Unfortunately, the item is going to arrive at your address. [speaker002:] Oh, no. What should I do then? [speaker001:] So you will need to contact us again to get a shipping label sent to your email and you just send it right back. But for now. [speaker002:] Ok, that works! [speaker001:] I can issue this refund immediately. What was the cost of the order? [speaker002:] $89 [speaker001:] And there we go, your refund has been sent. [speaker002:] Great, thank you so much! [speaker001:] As soon as you get the item just contact us again and we will get the return expedited. [speaker002:] Ok, I will [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that's all I needed [speaker001:] You have a wonderful rest of your day! [speaker001:] Hello, how may I help you? [speaker002:] II need a refund because i bought something but i don't want it anymore so i want to refudn it before it ships [speaker001:] Okay, I can help with that. Could I have your full name, please? [speaker002:] Chloe Zhang [speaker001:] Hi, Chloe. Could I also get your username, email, and order ID to pull up the purchase? [speaker002:] Username: czhang94 Email Address: czhang94@email.com Order ID: 1553732700 [speaker001:] Thanks. How would you like the refund processed? [speaker002:] to my oriignal credit card [speaker001:] Okay, and what is your account ID? [speaker002:] i dont know it [speaker001:] Do you know the shipping status of your order? [speaker001:] Hello, how can I help you today? [speaker002:] Yikes, I didn't realize how much shipping was! Can I change my shipping so it arrives next week to save some money? [speaker001:] Let me see if I can do that for you. Can I have your name please? [speaker002:] Sanya Afzal [speaker001:] Thank you, I will also need your account ID and order ID. [speaker002:] Order ID: 8667152050 Account ID: CX0MZQ7ASI [speaker001:] What is the current shipping status of your order? [speaker002:] Order received [speaker001:] Okay, can I have your membership level? [speaker002:] I'm just a bronze.: [ [speaker001:] That's okay, we can delay the shipping no problem. [speaker002:] Oh good! [speaker001:] Your order will be delivered next week and your shipping fee has been waived. Is there anything else I can help you with? [speaker002:] Thanks so much for your help! That was all I needed today. [speaker001:] You're welcome. Have a great weekend! [speaker001:] Hi how can I help you [speaker002:] Hi I paid way too much for shipping. Can you help with that? [speaker001:] Sure full name please [speaker002:] Norman Bouchard I'd prefer to just get a refund [speaker001:] OK I will help you with that I need username, email and order id [speaker002:] Email Address: normanb6@email.com Username: normanb6 Order ID: 4317202342 [speaker001:] What is your shipping status [speaker002:] In transit [speaker001:] OK Norman I have refunded you $8 on the shipping [speaker002:] Ok great. Thanks [speaker001:] Anything else? [speaker002:] that's alll [speaker001:] Have a nice day [speaker001:] Hello. How can I assist you today? [speaker002:] I am trying to search for a dress shirt but it keeps bringing up boots [speaker001:] Hmm, that's odd. What happens if you log out and then back in again? [speaker002:] the same thing, I had tried twice. let me try again still the same [speaker001:] Okay. Have you cleared your cookies? [speaker002:] yesterday [speaker001:] Can you try again now? [speaker002:] sure [speaker001:] If they were just cleared, they shouldn't take too long to clear again:] [speaker002:] done same issue [speaker001:] Can you try searching for a different item, such as "Prada handbag"? [speaker002:] one moment okay that checks out [speaker001:] Sure. Now what happens if you look for the shirt again? [speaker002:] okay that's crazy, there is the shirt [speaker001:] Sometimes the search function just gets a little bit confused. I am glad that you were able to fix it. [speaker002:] thanks [speaker001:] Is there anything else I can help with? [speaker002:] nope, that's it [speaker001:] Have a great day! [speaker001:] Hi, how may I help you today? [speaker002:] Good afternoon, I have the premium subscription shopping service and love it. I do have a favor to ask. May I get an extension to pay? I can explain if you want, but I am short of money. [speaker001:] Let me check on that. Can I get your name or account ID please? [speaker002:] 7M4PBD2GRW Alessandro Phoneix [speaker001:] Okay, I've pulled up your account. Can I get your order ID? [speaker002:] 8326590618 [speaker001:] What level membership do you have? [speaker002:] Gold [speaker001:] That's great news! Gold members always qualify for extensions. [speaker002:] Wonderful! Thank you!!! I appreciate this. [speaker001:] I've added an extension to your account. Is there anything else I can do for you? [speaker002:] No, I am good. You are wonderful. [speaker001:] Awesome, glad to help. Have a great day! [speaker001:] Hello, thank you for contacting us today. How can I help you? [speaker002:] Hi whats the status of my order? I may have entered the wrong info [speaker001:] I'm sure I can help with that. What do you think went wrong with the order? [speaker002:] I looks like the payment method was wrong [speaker001:] Alright not a problem let's get that cleared up for you. Can I have your Full name and Account ID plese? [speaker002:] LFHR9R4ZGY Albert Sanders [speaker001:] Thank you Albert, can I also have the Order ID please? [speaker002:] 9941560200 [speaker001:] Alright, everything look good here. Could you tell me the shipping status of the order? [speaker002:] It says in transit [speaker001:] great'we'll be able to get that chaged for you. What payment method would you rather use? [speaker002:] My credit card [speaker001:] Sure thing, I'll update the order to use the credit card on file. [speaker002:] thank you [speaker001:] Was there anything else I could help you with? [speaker002:] No thanks [speaker001:] Have a great day and thank you for shopping with us! [speaker001:] Hi, how can I help you? [speaker002:] Hello! I want to know hte price of overnight shipping i want to buy something but i need it before my trip in two days [speaker001:] Sure, let me check that for you. It will depend based on the weight of what you're buying. If you're in the continental US: $39.99 for items 5 pounds or less, $54.99 for items between five and ten pounds, and $69.99 for items over 10 pounds [speaker002:] They are jeans so they are probably under five, right? [speaker001:] They will most likely be under five pounds for just a single pair of jeans, so $39.99 [speaker002:] great! thank you that's all i need today [speaker001:] You're welcome, have a nice day. [speaker001:] Hi, thanks for contacting Acme. Can I help you? [speaker002:] I am thinking about getting a jacket and had a few questions about it first. [speaker001:] Sure, I'd be happy to help you. Can I get your first name to better address you? [speaker002:] Sure, my name is Albert. [speaker001:] Thanks Albert. So what did you want to know about our jackets? [speaker002:] I am looking at a Guess brand jacket. I need to know the washing instructions, like if it needs to be dry-cleaned or if I can put it in my washer. [speaker001:] Sure, let me get that info for you. One moment. You are all good to wash that jacket in the washer and dry in an electric dryer. Make sure you keep it set to low though, or it can cause shrinkage. [speaker002:] Thank you so much! [speaker001:] Not a problem! Can I help you with anything else? [speaker002:] No, that's all I need! [speaker001:] Awesome, well I'm happy I was able to help you out! Have a great day! [speaker002:] You too! [speaker001:] Thanks, bye! [speaker001:] Thank you for contacting Acme. How may I help you? [speaker002:] Hi I want to manage your shipping details because my situation has changed [speaker001:] Okay, I can help you with that Which details did you wish to change? [speaker002:] My shipping address [speaker001:] Okay, and is this for an existing order, or do you just want to change the address on your account for the future? [speaker002:] Just on my account for the future [speaker001:] Okay, this will only take a moment May I ask for your full name and the address that is currently on your account [the old address] [speaker002:] Name: Joyce Wu Address: 5707 Lexington Ave Raleigh, MI 2552 [speaker001:] There we are. And before I can update that address, I'll need to gather some information from you for security purposes any two of the following items will suffice: Telephone number, PIN number, Username, password, email address, andor the Order ID of a previous purchase [speaker002:] Phone Number: 891-8147 Username: joycew79 [speaker001:] Okay, and what would you like your new address to be? [speaker002:] 5717 Lexington Ave Raleigh, MI 2552 [speaker001:] Okay, you're all set. Is there anything else I can help you with today? [speaker002:] No but thank you [speaker001:] You're welcome. Have a great day, Ms Wu [speaker001:] Hello, how can I help you today? [speaker002:] What are all the membership level? [speaker001:] Glad to help. May I have your name please? [speaker002:] David Williams [speaker001:] thanks David. [speaker002:] no problem. [speaker001:] Our membership levels include Bronze, Silver, and Gold. [speaker002:] Thanks for the info. [speaker001:] Great, is there anything else that I can help you with? [speaker002:] bye [speaker001:] Have a nice day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I want ti find out what's going on when I search the result which always is 0. [speaker001:] Let me check. [speaker002:] thanks [speaker001:] Is an item out of stock on our website? [speaker002:] no, no matter how I search, it always return 0 [speaker001:] Were you searching for a specific item? [speaker002:] Product: Boots Brand: Guess Amount: $79 [speaker001:] OK. You mean no search result found? [speaker002:] yes [speaker001:] OK. I can help. Please try logging out of your account and logging back in. [speaker002:] ok [speaker001:] I have made a note of it. That should get you back in. Anything else I can help with? [speaker002:] that doesn't work [speaker001:] Sorry that didn't work. Please try the site again in a few minutes. Have a great day. [speaker001:] Hi! How may I help you today [speaker002:] I never brought ANYTHING and I have been charged [speaker001:] I am so sorry! Can I have your name [speaker002:] Joyce Wu [speaker001:] Can I have your username, email and order id [speaker002:] joycew69 joycew69@email.com 9796443393 [speaker001:] I do see that we made a mistake. I will issue you a credit. I have credited your account. Can I assist with anything else today [speaker002:] No thank you [speaker001:] You're Welcome! Have a great day [speaker001:] AcmeBrands, how may I help you? [speaker002:] hi [speaker001:] hello [speaker002:] i am wondering if jeans dark blue or black [speaker001:] Let me find out for you. The jeans come in many different shades of blue; deep sea, indigo, equinox, indie blue, and sky blue. It also comes in jet black, dirt brown, and quartz stone. [speaker002:] between dark blue or black which one is it [speaker001:] We refill every month, so it we are out of stock on a particular shade you can check back. It is probably jet black. Can I help you with anything else? [speaker002:] no that is all thank you [speaker001:] Have a good day. [speaker001:] Hi I want to buy something but I can't My CC keeps getting rejected. [speaker002:] Hello! Thank you for contacting AcmeBrands. I'm so sorry for the inconvenience! [speaker001:] Can you help me figure out why my CC is considered invalid [speaker002:] May I get your full name, please? Are you still there? [speaker001:] Yeah Albert Sanders [speaker002:] Thank you, Albert. Let's get this sorted out for you! Would you kindly try re-entering your credit card information again? [speaker001:] Okay. Lemme do that [speaker002:] Great, thank you! [speaker001:] Hello I just retried it. [speaker002:] Hello! Did that happen to work for you? [speaker001:] Still the same issue It failed to work [speaker002:] I'm sorry to hear that! Let's try logging out of your account and back in again. Sometimes that can resolve it. [speaker001:] Okay Will do that [speaker002:] Thank you! Please let me know how it goes. [speaker001:] Hi. This works [speaker002:] Wonderful! Is there anything more I may help you with today? [speaker001:] Thanks No. I'm good [speaker002:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, how are you doing today? [speaker002:] HI! I am having an issue with your site Every time I search for something it says 0 results found [speaker001:] How frustrating, I'm sorry! I have a couple things you can try to help make it run better. [speaker002:] ok [speaker001:] First, try logging out of your account and back in. [speaker002:] ok hold on didn't work [speaker001:] Can you please try clearing your cookies to see if that helps? [speaker002:] ok hold on that worked. thank you [speaker001:] You're welcome, happy to help! IS there anything else I can help with today? [speaker002:] no [speaker001:] You have a great day! [speaker001:] Hello [speaker002:] I want to know the status of my subscription. IF its due I'd like to pay it. Hi, my name is Joseph Banter I'm a Gold member [speaker001:] I need your account id and order id [speaker002:] Account ID: E3ZZKPXQLG Order ID: 5587317172 Just want to pay the remaining balance to keep my subscription active [speaker001:] I will help you check, confirm the due amount and guide you on how to pay if already due [speaker002:] Great thanks. [speaker001:] Your subscription is due. The amount is $55 [speaker002:] Great I'd like to pay that with my card on file [speaker001:] Okay. I will initiate the payment now [speaker002:] THanks [speaker001:] Payment made Your sub has been renewed! [speaker002:] Perfect. That's all I needed today. [speaker001:] Have a nice day [speaker001:] Hi! How can I help you today? [speaker002:] I am trying to check the status of my order but can't I lost my phone and can't use the two-factor authentication [speaker001:] I can help you with that. Can I have your full name and your email address, please? [speaker002:] Norman Bouchard I don't use email, so I don't have an email address [speaker001:] Okay, to verify your identity I will need either your PIN or the answer to your security question. [speaker002:] Security Answer: Singh [speaker001:] Okay, I can reset the 2fa but the link is automatically sent to the email on file. You needed an email address to sign up with us. Would you like that email address so that you can receive the link? Maybe it's one you forgot about. [speaker002:] Sure. I don't like using email but will for this. [speaker001:] Okay, the email address on file is normanb168@email.com. The reset link has been sent. I have also sent a link to a document explaining best security practices so that you'll be as safe as possible. Is there anything else I can help you with today? [speaker002:] Great, thanks! That is all! [speaker001:] You're welcome! Have a great day. [speaker001:] Hello, how may I help you? [speaker002:] The website just seems to be running really slow, can you help with that? [speaker001:] Sure, could I get your name? [speaker002:] Norman Bouchard [speaker001:] Thanks, Norman. Could you try logging out of your account and back in to see if the issue resolves? [speaker002:] it seems to be the same [speaker001:] Could you visit another website and see if it runs correctly? It may be an issue with your internet. [speaker002:] that seems to have helped thank you [speaker001:] Perfect, can I do anything else for you? [speaker002:] no that was all [speaker001:] Have a great day! [speaker001:] Hi there my name is Joseph Banter. [speaker002:] Hi, there. How can I help you? [speaker001:] I am currently a premium member but I don't have enough money to pay off the fee yet. I have lost my job right now. Could I get an extension so I will be able to pay? [speaker002:] Okay, so you are a Gold member and you want a payment extension? [speaker001:] yes [speaker002:] May I have your Account ID and Order ID? [speaker001:] WASDOOJH4H order: 1684284780 [speaker002:] Good news! Since you are a gold member, you qualify for an extension. [speaker001:] Yes! Thank you that is great Thank you. [speaker002:] You are very welcome. Can I help you with anything else? [speaker001:] Nope! That's all. [speaker002:] Have a wonderful day! [speaker001:] Thanks for being an AcmeBrands shopper! How may I help you? [speaker002:] Hello, I returned an item not to long ago, but I have yet to get my money back. [speaker001:] I can help you with that. May I have your full name? [speaker002:] My name is Crystal Minh [speaker001:] May I also have your username, email address, and order ID to help validate the purchase? [speaker002:] My username is crystalm830. My email is crystalm830@email.com. The order ID is 9736550756 [speaker001:] Thank you! How many days have you been waiting for your refund? [speaker002:] About 7 days now [speaker001:] Okay. It has taken longer than it should have, so I'll credit your account right now. You're good to go! Is there anything else I can help you with? [speaker002:] Thank you. That is all. [speaker001:] You're welcome! Have a nice day. [speaker001:] Hello, how can i help you [speaker002:] Hello I am wondering if there is a way to detach the hood? Is there a hidden zipper or button or? It is the Michael Korsjacket [speaker001:] I will be happy to help you. Let me look it up. It is held together by 5 buttons. Just unbutton it to remove the hood. [speaker002:] Perfect. Thanks for the quick info [speaker001:] Do you need anymore help? [speaker002:] No today. Thank you! [speaker001:] Okay have a great day! [speaker001:] Hello! Thank you so much for choosing AcmeBrands. How may I assist you? [speaker002:] I seem to have been charged extra for the shipping, more than was displayed at checkout [speaker001:] I'm so sorry about that! May I get your full name, please? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. To clarify, was there a charge on your bill that you don't recognize? Alternatively, were you hoping to cancel the order or get a refund on the fee? [speaker002:] It was just higher for the shipping than it was initially displayed to me so if that could be reduced to the original that was given to me that'd be great [speaker001:] One moment, please! May I ask, were you notified about this issue by email? [speaker002:] Well I saw it in the email that the price had jumped 10$ [speaker001:] To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] josephbanter546 josephbanter546@email.com 7685482978 [speaker001:] Joseph, would you be able to provide the status of your delivery? It may say "Order Received", "In Transit", "Out For Delivery", or "Delivered". [speaker002:] Order Received [speaker001:] Thank you so much. One moment. Because your order hasn't shipped yet, would you like me to cancel the order for you? [speaker002:] could you just credit down the shipping difference? I still want the item [speaker001:] May I please confirm again that you were notified about the discrepancy via email? [speaker002:] yes [speaker001:] And may I get your Account ID, please? [speaker002:] FWW6QANZGL [speaker001:] Unfortunately I cannot credit the overcharge, but I can change the price on the account for you. Would that work? [speaker002:] yes thats fine [speaker001:] Is there anything more I may help you with today? [speaker002:] no thats all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, how may I help you today? [speaker002:] Hi, my name is Joyce and I want to check the status of my order [speaker001:] Sure, what would you like to know about your order? [speaker002:] It says ordered two jackets, but I only ordered one So what's going on? [speaker001:] what is the it you are referring to? [speaker002:] The email notification [speaker001:] ok, got it Sure Joyce, I would be glad to help you with that To start, what is your last name so I can pull up your account? [speaker002:] Wu [speaker001:] Can I also get your account ID and order ID? [speaker002:] Account ID: 1TDKLPS0XA 8660254779 [speaker001:] Great, next I need to validate your purchase Can I also get your username and email? [speaker002:] I don't have either of those? [speaker001:] Do you have a zip code or phone number? [speaker002:] 86732 Phone Number: 070-9412 [speaker001:] OK, i have generated a temporary username for you jwu1 and used this to validate your purchase. OK, it seems the email was probably mistaken You were only charged for one jacket Do you have any other questions for today? [speaker002:] Umm, no that is all [speaker001:] Ok, have a nice day then! [speaker001:] Hi So your site messed up my name and I need to fix it can you help? [speaker002:] Hello and thanks for contacting AcmeBrands. I can help you fix the name on your account. What the current name on your account? [speaker001:] great On my account it says Alesssandro Phoenix but that's wrong It should be Alessandro Phoenix with just two "s" s in my first name [speaker002:] I'm apologize for the misspelling. Please verify the zip code, phone number and email address on your account. [speaker001:] okay my email is phoenixesrule@gmail.com my phone number is 234-3483 my zip is 99142 [speaker002:] Thank you. I've updated your account with the correction to your name. Is there something else I could help you with today? [speaker001:] oh good no that's it [speaker002:] Great! I hope you enjoy the rest of your week. Good-bye. [speaker001:] hello. [speaker002:] Hello! Can you tell me your name? [speaker001:] Joseph Banter [speaker002:] Thanks, Joseph. What can I help you with today? [speaker001:] I got a refund for a shirt and just wanted to check on its status. [speaker002:] I can help you with that. Can you give me your account ID please? [speaker001:] I don't have my account ID, I can give you the order ID. 5836198403 [speaker002:] Ok, let me check on that. Can you provide me with your username and email address? [speaker001:] jbanter9 jbanter9@email.com [speaker002:] It looks like your refund is complete. The money was refunded to the card you associated with your account. [speaker001:] Oh okay, well thanks for checking on that for me. [speaker002:] Is there anything else I can help you with today, Joseph? [speaker001:] No thanks. Have a good day. [speaker002:] Thank you, you as well. [speaker001:] hello [speaker002:] Hello [speaker001:] I forgot to add an item to my card. I need to add a Michael Kors shirt for $69 cart* not card [speaker002:] Give me your full name or account id [speaker001:] V65L6YVP9A is the account id Joseph Banter name [speaker002:] Are you adding to your cart or to an existing order? [speaker001:] existing order [speaker002:] Good. What is the order id? [speaker001:] 9221710067 [speaker002:] What is the shipping status or your order? [speaker001:] delivered [speaker002:] Okay What is your membership level? [speaker001:] Guest [speaker002:] I am sorry but I can add this item to your existing order as it has been delivered already. It's too late [speaker001:] oh ok. I will make a new order. thanks for your time! [speaker002:] Thanks for understanding Will this be all for today? [speaker001:] Hello. How may I help you today? Hello? Can I help you? [speaker002:] Hi! I can't access my account because I forgot my username. can you help? [speaker001:] I can help you with that. May I have your name please? [speaker002:] Norman Bouchard [speaker001:] Thank you. May I also have your zip, phone number, and email for verification? [speaker002:] My Phone number is 162-0654 My email: nbouchard355@email.com and my zip code is 85444 [speaker001:] Thank you so much Norman. Your username on file is nbouchard1 [speaker002:] oh great. I will take a note. [speaker001:] Is there anything else I can help you with? [speaker002:] thats all Thank you [speaker001:] Great. Have a nice day. [speaker001:] Hi, how are you doing today? [speaker002:] Fine, just having problems with your website. [speaker001:] I'm sorry! What is the problem? [speaker002:] I want to check on an order but the website doesn't seem to be working. [speaker001:] Is it running slow, or is the search not working? [speaker002:] it is running extremely slow [speaker001:] Hmm, I may have a couple of tips that can help the website run a little smoother. Are other websites running at normal speeds? [speaker002:] yes they are [speaker001:] Could you please try closing all the other windows you have open, as well as things that are running in the background? [speaker002:] okay, give me a moment to try that. okay, i've done it and it didn't work. Any other suggestions? [speaker001:] You can try logging out of your account and back in, that might help. [speaker002:] let me try that. one moment. that actually worked! the site is running great now! [speaker001:] Great, I'm glad that worked for you! Can I help you with anything else? [speaker002:] no, that was it. thanks. [speaker001:] You're welcome, have a wonderful day! [speaker001:] hello. How may I help you? [speaker002:] Hi! I am thinking of buying a membership but I'd like some more information on the different levels. [speaker001:] Sure. What would you like to know? [speaker002:] Well what are they lol?? I do a lot of shopping for all my grandkids and nieces and nephews and I may as well get some perks! [speaker001:] They provide lots of different benefits. Anything in particular? Or I can send you the link to the FAQ? [speaker002:] Do you have one that offers free shipping? [speaker001:] One moment please. If you your total is more than $25.00 it will qualify for free shipping. [speaker002:] Ok, well I always order way more than that so that's okay! [speaker001:] Anything else I can help you with? [speaker002:] nope that's it, thanks! [speaker001:] So just to wrap things up you contacted us about free shipping? Not Membership benefits? Correct? My supervisor gets real particular about this. [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] The search bar doesn't work when I am searching for an item. [speaker001:] Let's see if I am able to help you today. [speaker002:] Thanks [speaker001:] Have you tried clearing out your cookies? [speaker002:] I think so [speaker001:] And I guess that didn't work? [speaker002:] no [speaker001:] Can you try to log out and log back in? [speaker002:] I will try That seems to be working. [speaker001:] OK, great! Is there anything else I can help you with today? [speaker002:] Nope! [speaker001:] Thank you, have a great day! [speaker001:] HI, how can I help you? [speaker002:] Hi, I need to return something. [speaker001:] Okay, can I have your name please [speaker002:] David Williams [speaker001:] Can I please have your username, email address and order ID [speaker002:] davidw69 davidw69@email.com 8399888813 [speaker001:] How would you like to receive your refund? [speaker002:] On my credit card would be fine. [speaker001:] Okay can I have your account ID. [speaker002:] I don't have one afak [speaker001:] Okay you will recieve a credit back to your credit card. Is there anything else I can do for you? [speaker002:] no i'm good. so i just send it back to you? [speaker001:] Yes, you can send the item back. [speaker002:] no shipping costs? [speaker001:] no you can print off the shipping label and the cost is already paid for. [speaker002:] great. thanks a lot! [speaker001:] Have a good day. [speaker001:] Hi, I just signed up for a premium subscription and I was billed twice Can you please help and credit my account? [speaker002:] sure what is your name please? [speaker001:] Albert Sanders [speaker002:] Can i also have your acocunt id and order id [speaker001:] 88co05rzf1 3312909960 is my order id [speaker002:] What is your membership level [speaker001:] gold [speaker002:] How much extra were you billed? [speaker001:] 79 [speaker002:] Do you need help with anything else? [speaker001:] hi i need to remove the second item from my orer order* my husband doesnt want it naymore [speaker002:] Glad to help. May I have your full name please? [speaker001:] Name: Rodriguez Domingo [speaker002:] thanks Rodriguez. Give me a second. Can you please let me have your username, email address and Order ID to validate this purchase? [speaker001:] rdomingo1 Order ID: 6604924360 dnt have my email [speaker002:] Can I have your account ID then? [speaker001:] Account ID: XGBNIHSGX9 [speaker002:] Perfect. What is the shipping status of your order? [speaker001:] Shipping Status: In Transit [speaker002:] Then I need your membership level to proceed further, please. [speaker001:] Gold [speaker002:] thanks. I can offer a refund to you immediately. [speaker001:] great than you [speaker002:] After the item arrives, pleas call back to customer support to get the shipping label for return. [speaker001:] thank you thats perfect [speaker002:] How much is the cost to be returned? [speaker001:] 49 [speaker002:] A refund has been made to your account. [speaker001:] amazing [speaker002:] Is there anything else that I can help you with? [speaker001:] that's all i need today [speaker002:] Have a nice day! [speaker001:] Hello, how can i help you today [speaker002:] Hello! I am thinking of buying an item but seems like I can't put it in my cart. What to do? Thanks [speaker001:] Sorry about that, could you try refreshing the page and putting the item in your cart again [speaker002:] Ok.. let me try No, still won't update my cart [speaker001:] Okay, next could you try logging out and logging back in on your account and try again [speaker002:] Sorry, still doesn't work [speaker001:] Okay, could you check if the item is in stock it would say so at the bottom left corner of the page [speaker002:] yes... I can see that yeah.. it is out of stock sorry for the trouble Should have seen that [speaker001:] No problem, is there anything else i can help you with today? [speaker002:] That's all Thanks [speaker001:] Have a nice day [speaker001:] Good afternoon, how may I assist you today? [speaker002:] Good day, I'm trying to use a promo code but it keeps saying invalid [speaker001:] Oh no! I can look in to this for you. Can I get your full name or Account ID? [speaker002:] Sure my name is Joyce Wu It's crazy because I just got the code 9 days ago [speaker001:] And when you put the code in it just says it is invalid? Oh, our promo codes are usually only valid for 7 days. [speaker002:] Yeah it keeps saying invalid. I've tried like 5 times. But I just got! Can't I still use it? [speaker001:] Lets see what we can do. One moment Joyce. [speaker002:] Okay great [speaker001:] Did you just receive the code or was it 9 days ago? [speaker002:] I'd love to buy some jeans with the code It was 9 days ago but I haven't had a chance to go online and shop until today [speaker001:] Alright, and what is your membership level? [speaker002:] gold I give you guys a lot of business, I really think I should still get to use the code. [speaker001:] I'm going to generate a new code so you can get those jeans Joyce! DCXQF This one will work. [speaker002:] Hey that's terrific, thank you so much You're a life-saver, God bless you [speaker001:] No problem, glad I could help. Is there anything else I can do for you? [speaker002:] That's it thanks so much for your help [speaker001:] Thanks Joyce. You have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Good Afterboon In reviewing my order information I feel the shipping cost is too high, Can you please take a look? [speaker001:] Sure, happy to help with this. Can I start with your name please? [speaker002:] David Williams [speaker001:] Thank you. And has the order been placed yet? [speaker002:] yes It states it is out for delivery [speaker001:] Got it. Can I please have your username, email, and order ID? [speaker002:] username is davidw48 email is davidw48@email.com and order id is 4VZ9XQJI8K sorry'incorrect order id 5VZ9XQJI8K [speaker001:] Hm, that order ID isn't working either Can you double check your order ID? [speaker002:] sorry, i gave you account id Order ID: 0181074734 [speaker001:] Ah I see! No worries. Great. Since the order is already out for delivery, I can go ahead and refund the shipping cost for you. [speaker002:] that would be awesome [speaker001:] The shipping cost of $8 has been refunded. [speaker002:] thank you very much for your time [speaker001:] Is there anything else I can do? Great, have a great day! [speaker001:] Thanks for choosing AcmeBrands! What can I do for you? [speaker002:] Hi! I am interested in buying some boots, but I had a question [speaker001:] Sure! What can I answer for you? [speaker002:] I am looking at Tommy Hilfiger boots. Are the laces on the boots black or a dark brown? [speaker001:] 90% of our boots are black, and the laces are also black. Some of our boots are dark brown, but, as far as I know, the laces will still be black. Can I answer anything else for you today? [speaker002:] So the laces on the Tommy Hilfiger boots should be black? [speaker001:] Correct. [speaker002:] OK great, thanks! That is all [speaker001:] You're welcome, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] hello, I am calling due an out of stock item and wish to know when it will be back. [speaker001:] Okay, is this about a specific item or items in general? [speaker002:] specific item a pair of jeans by Tommy Hilfiger [speaker001:] Can I have your full name? [speaker002:] Crystal Minh [speaker001:] And Tommy Hilfiger Jeans yes? [speaker002:] yes [speaker001:] Okay I'm going to notify our purchasing department that this is a tricky item that sells fast. [speaker002:] can you notify me when it is back in stock? [speaker001:] I can't do that, but I can back order it for you! [speaker002:] can I pre-order and pay for a pair? [speaker001:] Yes you can. Would you like to? [speaker002:] yes [speaker001:] Are you okay with us using the credit card saved on file? [speaker002:] yes please [speaker001:] It's been ordered for you. Hopefully it'll be back in stock and on it's way to you soon! Is there anything else I can do for you today? [speaker002:] alright! [speaker001:] Is that a yes? [speaker002:] a big thank you! Nothing else today thanks. Be well. [speaker001:] Have a good one! [speaker001:] Hello! What's your name, and how may I help you today? [speaker002:] I need more info on a product I'm thinking of purchasing. My name is Sanya Afzal [speaker001:] Hi, Afzal. What item were you thinking of? [speaker002:] Well I have the Tommy Hilfiger boots that costed me 94 and I need info on getting paint off of them [speaker001:] Sure, let me check that for you. [speaker002:] Thank you very much [speaker001:] You should brush off any excess paint. Using perhaps something like a toothbrush, then apply a soapy mixture to it. Once you scrape it off, rub it with detergent THEN apply nail polish remover. Does this answer your question? [speaker002:] Yeah I'll try that. Thank you very much [speaker001:] No problem, anything else I can help with today? [speaker002:] That's it. Thank you. Have a nice day. [speaker001:] Than have a great day! [speaker001:] Hello, how can i help you [speaker002:] I need to change my shipping address on my order [speaker001:] Okay I will be happy to help you with his. Can i get your name [speaker002:] Albert Sanders [speaker001:] Okay I found your account. Can i get your shipping status please. [speaker002:] out for delivery [speaker001:] Can i get your username, email and order id now. [speaker002:] asanders429 asanders429@email.com 0522693596 [speaker001:] Okay I have updated the order to your new address for you. [speaker002:] great [speaker001:] do you need anything else [speaker002:] No, thank you [speaker001:] have a great day. [speaker001:] Hello how can i help you today? [speaker002:] Hello there, i"m having a problem with my account My phone number isn't correct, can I change it? [speaker001:] Of course, to start could i get your full name or account id [speaker002:] Yes my name is Crystal Minh my username is cminh192 [speaker001:] Could you tell me the current phone number on the account please. [speaker002:] 792-8273 I'd like to change the last digit to a 4 instead of a 3 [speaker001:] Sure, but first could you provide three of either your zip code username email address password or PIN please [speaker002:] Email Address: cminh192@email.com Password: NQSPzPWe zip: 22103 [speaker001:] Okay great i just changed your phone number on the account, is there anything else i can help you with today? [speaker002:] that's it, thank you! [speaker001:] No problem have a good day! [speaker001:] The shipping cost is too high for me [speaker002:] Okay. Let me help you out with that. Could I get your name, account ID and order ID please? [speaker001:] Sanya Afzal TNSTGSXHJJ 5981451466 [speaker002:] Thanks One moment please. And could I get your username and email please? [speaker001:] sanyaa43@email.com sanyaa43 [speaker002:] Thanks. One moment while I verify a few things. Has the order shipped yet? [speaker001:] Order Received so no The fee was 15 dollars [speaker002:] Okay one moment please. I went ahead and waived the shipping fee for you, Sanya. Is there anything else I could do for you today? [speaker001:] no [speaker002:] Awesome. Hope you enjoy the rest of your day:] [speaker001:] Hi, thanks for contacting AcmeBrands [speaker002:] What is the return policy? I want to buy some stuff but i want to make sure the return policy is ok [speaker001:] ok, let me find that for you in the FAQ. do you want the policy on returns or on refunds? [speaker002:] Returns [speaker001:] ok, the return policy depends on your membership level what level do you have? [speaker002:] i am a silver member [speaker001:] amazing, thanks for being a valued silver member you are allowed returns for purchases made in the last 6 months [speaker002:] ok, got it [speaker001:] any other questions? [speaker002:] what about gold members? [speaker001:] gold members get unlimited returns [speaker002:] wow, nice ok, that is all i wanted to know, was just curious [speaker001:] great, have a nice day then! [speaker001:] Hello, how can i help you [speaker002:] Hello, my cart isn't updating. [speaker001:] id be happy to help you with that. it seems like a troubleshooting question Can you first try to refresh page. and see if that helps [speaker002:] I just did that right now, it still didn't work. [speaker001:] Now try to log out then back in [speaker002:] Thanks!! It works now. Now, I can purchase. [speaker001:] Great, do you need anything else [speaker002:] Nothing else. [speaker001:] Have a great day [speaker001:] Hi, how may I help you today? [speaker002:] I would like to know more about a product, particular would like to know what material is this made of [speaker001:] ok I can help with that [speaker002:] Okay [speaker001:] What item would you like to know more about? [speaker002:] Product: jacket Brand: Michael Kors Amount: $79 [speaker001:] ok great what would you like to know about it? just the material? [speaker002:] yes just the material it is made of [speaker001:] Ok I can tell you about both the inside and the outside materials now [speaker002:] Okay that will be great [speaker001:] The inside is lined with cotton for great insulation and to retain as much body heat as possible. The outside is made of polyester, nylon and tricot. These materials ensure that the jacket is wind proof! it's great for cold weather and windy conditions Does this help answer your question? [speaker002:] yes that answered all my questions, thank you so much for all your help [speaker001:] Your very welcome. Contact us again if you need anything else! Have a great day [speaker002:] I wil, have a great day also [speaker001:] thank you good bye [speaker001:] Hello. How can i help you today? [speaker002:] Hi, this is Chloe Zhang, silver member [speaker001:] Hi Chloe Zhang, what can I help you with today? [speaker002:] I made an order there of a Guess Jacket, but it came in the wrong size, so I need to return it [speaker001:] Oh no I'm sorry to hear that I'll look into this right away for you. can i get your username, email address, and order ID? [speaker002:] sure, in that order they are: chloezhang874 chloezhang874@email.com 4298989197 [speaker001:] Great! And when did you purchase the item? [speaker002:] It was on January 1st with everything that's been going on, I hadn't even opened the box until now [speaker001:] That's okay as a silver member you can return items for up to six months Can I get your full address including zip code, state, and city? [speaker002:] 8648 Lincoln Ave Raleigh, NY 66474 [speaker001:] Great and would you like to return this via mail, in store, or drop off center? [speaker002:] I can take it to the drop off center, that would probably be the easiest thing [speaker001:] Okay great. Alright everything is good to go feel free to drop off at your earliest convenience. Is there anything else I can do for you today? [speaker002:] No, that was everything. Thanks a lot [speaker001:] No problem have a great day! [speaker001:] Hello? [speaker002:] Hi, how can I help you? [speaker001:] Hi. My name is Sanya Afzal. My Order ID is 0514680871. I would like to return this Guess shirt I purchased for $84. I would like a refund please. [speaker002:] Thank you, can I have your email address too? [speaker001:] My email address is sa793010@email.com. [speaker002:] Can I have your username as well? [speaker001:] My username is sa793010. [speaker002:] Thank you. What is your reason for returning the item? [speaker001:] It didn't fit properly. [speaker002:] Sorry to hear that. What is your membership level? [speaker001:] Gold. [speaker002:] Got it, I will need your full address to print out a return shipping label for you [speaker001:] 8976 Brushwick Dr. Baltimore, TX 74876. [speaker002:] And would you like to process this return by mail, in store, or at a drop off center? [speaker001:] By mail please. [speaker002:] Great, all set for your return. Is there anything else you need? [speaker001:] That's it thank you. [speaker002:] You're welcome, have a nice day. [speaker001:] hi, thanks for contacting AcmeBrands how may i help you [speaker002:] hey I can't log into account when I try to check my order [speaker001:] is this because you lost your username or password? [speaker002:] I lost the two factor something it's too complicated for me [speaker001:] ok, i can help you with that [speaker002:] my grandson handled that for me [speaker001:] no problem i can take care of it for you i will be sending a reset code to your email to get this done [speaker002:] btw are you human? [speaker001:] to get started, can i get your full name to pull up your acocunt yes, i am human! not a bot [speaker002:] my grandson told me you're all ai may name is Joseph Banter [speaker001:] i will also need your email address [speaker002:] I don't have one my grandson did that onee once [speaker001:] hmm, we can bypass this if you have your PIN number [speaker002:] but I don't have it now [speaker001:] or the mother's maiden name maybe that is actually your daughter's name since that would be your grandson's mother [speaker002:] yeah I don't know what that means but it's probably 562741 the pin [speaker001:] ok got it. i will send the code to the email on file to be safe, you should follow best practices in the future i will be sending you a link. perhaps your grandson can help explain [speaker002:] ok... I'm not sure I totally follow yeah [speaker001:] ok, do you need anything else? [speaker002:] so it's all done? where can I go log in? [speaker001:] yes, just check your email for details on how to log in [speaker002:] oh ok I'll ask my gradson to do it thanks [speaker001:] no problem, have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] I like these jeans, but do you have similar that is more distressed? [speaker001:] Okay, give me a moment. Our jeans come in a variety of different fades, if you're seeing them as empty at the moment they're likely out of stock Items are usually refilled every month. [speaker002:] Actually, I was thinking more of something with some rips or holes instead of just more faded. Are there any like that? [speaker001:] Most if not all of our jeans come with artistic rips and tears. If you're not finding any where you're looking try searching around, though since they're popular they may again be out of stock! [speaker002:] Could you give me a specific style name or brand I might search for? [speaker001:] Have you tried Levi? Possibly including the word "distressed" in your search terms? [speaker002:] I will try those, thank you. [speaker001:] No worries. Is there anything else I can help you with? [speaker002:] Not today [speaker001:] Well then have a nice day! [speaker001:] Hi, how may I help you? [speaker002:] Hi, I forgot my password Can you help me? [speaker001:] Yes, I cannot give you your password, but I can generate a new one for you [speaker002:] Ok, sounds great [speaker001:] Can I get your name and user name first? [speaker002:] Sanya Afzal and my username is sanyaafzal529 [speaker001:] Ok, i've got your account now Sanya Looks like you're a gold member as well [speaker002:] Oh, you bet I am! [speaker001:] AcmeBrands thanks you for your valued loyalty. OK, and as the last piece I will also need your PIN number [speaker002:] Hmm, I don't have one [speaker001:] Well, do you have the answer to the security question? [speaker002:] What is the question? [speaker001:] Mother's maiden name [speaker002:] Ah yes, Ahmed [speaker001:] Ok, here you go qq3xsid9vgb [speaker002:] Oh, that's great [speaker001:] Wonderful, is there anything else I can help you with? [speaker002:] Nope, that's it [speaker001:] ok, have a great day! [speaker001:] Hello, thank you for contacting us today. How can I help you? [speaker002:] Hi there, I just moved and I wanted to manage my shipping details. Can you help me with that or tell me what I need to do? I also ordered the wrong item. By accident of course. [speaker001:] Sure thing. I'll see what I can do to help [speaker002:] Thank you.:] [speaker001:] Could oyu provide me with your Fill name or account ID so I can pull up your account? [speaker002:] Sure. My name is Albert Sanders. My account ID is AQEDURTA7K. [speaker001:] Thank you Albert. I'll also need your Username Email and Order ID in order to validate the purchase, could oyu provide me with those please? [speaker002:] My username is albertsanders063, and my order ID is 4607297950. [speaker001:] and how about your email address? [speaker002:] My e-mail address is albertsanders063@email.com [speaker001:] Great! everything looks good. What Item would oyu like to change in your order? [speaker002:] The Calvin Klein jacket. I ordered that by mistake. [speaker001:] Alright, and what are we switching it to? [speaker002:] The Hilfiger boots in my cart but unordered, if that's okay. They're the same price. [speaker001:] That works out perfectly, let me make that change for you Albert [speaker002:] Thank you.:] [speaker001:] Alright, you're all set. Was there anything else I could help you with today? [speaker002:] No that was all, thank you so much for your help, I really appreciate it.:] [speaker001:] No problem! Thank you for shopping with us. Have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I wonder if your website is down today because the search results I do are unrelated to what I am searching for [speaker001:] Oh, I'm sorry to hear that. I can try a few tricks that sometimes help to fix website issues, and if none of these work, I'll be able to put in a report to our website team [speaker002:] thank you...i am listening! [speaker001:] Okay, if you simply log out of the website and then log back in, is it still giving you the wrong search results? Sometimes that little reset is all it needs to start working again [speaker002:] I just did it and it still comes up wrong [speaker001:] Okay. It may be a browser issues. Are you able to clear your browsers cookies and then try it again? Or try the same search on a different browser? [speaker002:] I did what you asked and it is now working...thank you so much!!! [speaker001:] Ah, that's great news. Sorry about that inconvenience, but I'm glad things are working now. Is there anything else I can help with, while we're here? [speaker002:] thank you....have a nice day! nothing else for me! [speaker001:] You're welcome. And have a great day, as well [speaker001:] Hi, how may I help you? [speaker002:] I cannot access my account because I lost my phone for the two-factor authentication [speaker001:] ok, I can help with that [speaker002:] ok [speaker001:] Can I have your full name or Account ID please? [speaker002:] Norman Bouchard [speaker001:] can I have your email to send the reset code to? [speaker002:] I do not have my email on me right now [speaker001:] ok, do you have a PIN or an answer to your security question instead? [speaker002:] yes I have my PIN number Pin Number: 556317 [speaker001:] ok great. Ok, I will send the reset code to the email address that is in your account. Also I'm sending a link to updated best practices for online security [speaker002:] Ok, thank you [speaker001:] You're welcome You can access your account by resetting the 2 factor Auth using the email [speaker002:] ok [speaker001:] Can I help with anything else? [speaker002:] That is everything [speaker001:] ok, have a great day [speaker001:] hi, how can I help you? [speaker002:] Hey, I bought a Jacket but I don't want it any more, can I get a refund on that? [speaker001:] well that depends. Let's look into it. What is your name please? [speaker002:] Albert Sanders is my name. [speaker001:] is this a new order? [speaker002:] I've already made the order but I have not received it yet. I was hoping to cancel it before it got shipped. Get a refund, rather. [speaker001:] what is your account & order ID please? [speaker002:] Account ID: 5LARJSOKDM Order ID: 1100139088 [speaker001:] sorry i need to check something can I have you email please and username [speaker002:] of course it's: alberts0@email.com my username is: alberts0 [speaker001:] thanks. and would you prefer a refund to your credit card or something else? [speaker002:] whichever is easier for you is ok for me. [speaker001:] i could add it to your account [speaker002:] as long as it's for $79 that's good for me [speaker001:] there we go. [speaker002:] thanks [speaker001:] is there anything else today? [speaker002:] that's all for today! [speaker001:] thanks I appreciate you! [speaker002:] bye! [speaker001:] have a good day [speaker001:] Hello, how can i help you today [speaker002:] I'm wondering about a shirt that I'm looking to buy Wondering if the tommy hilfiger polo has brown or black buttons [speaker001:] The buttons used are primarily dark brown usually to match the seasonal colors [speaker002:] Ok, thank you so much [speaker001:] No problem, can i help you with anything else [speaker002:] That's all I needed [speaker001:] Okay, have a good day [speaker001:] Hello. How may I help today? [speaker002:] Hi, my name is Joseph Banter. I want to check my refund status [speaker001:] I would be happy to look that up for you. Can I get your order id? [speaker002:] Order ID: 2872849924 [speaker001:] Thank you Mr Banter. Can I also get your user name and e-mail please? [speaker002:] josephbanter571 josephbanter571@email.com [speaker001:] According to our system your refund is in progress. So, it should clear in the next few days. [speaker002:] Oh okay, will it be refunded to my card? [speaker001:] Your payment method is showing as being initiated online, so it should go back on your card on file. [speaker002:] Okay, great. That's all I needed to know. Thank you for the help. [speaker001:] You are welcome. Have a great day. [speaker001:] Hi. My name is Norman Bouchard. I am trying to purchase a pair of Guess Jeans, but my credit card keeps being declined. Please help. [speaker002:] Hi, I will look into this for you Okay, first can you log out and log back in and try again [speaker001:] Ok I tried logging out and back in again, and it still says invalid. [speaker002:] Have you checked the expiration date? [speaker001:] Yes my card is not expired. [speaker002:] Okay, I can make this purchase for you. Can I have the credit card number please [speaker001:] 1111 2222 3333 4444 exp 11.22 [speaker002:] Thank you, and the expiration date for that card please [speaker001:] 1122 Thanks for your assistance. [speaker002:] Thank you, have a good day [speaker001:] Hi, what can I help you with? [speaker002:] My husband was looking at our account and said the premium subscription shopping service had been removed and I wanted to see if that's correct and if it is see about getting it added again [speaker001:] Oh no i am sorry about that Let me check Can I have your name? [speaker002:] Crystal Minh [speaker001:] And you said your husband informed about this? [speaker002:] Yes he was looking something up on my account. He may not know what he is talking about though:] [speaker001:] Okay, it looks like this was added by mistake. I will go ahead and remove it. [speaker002:] No I want it on there. He said it had been removed. [speaker001:] Oh no, I am sorry I misunderstood. [speaker002:] If it's on there that's great. [speaker001:] Okay, I have added it back. You should be able to see it on your end [speaker002:] Okay thank you [speaker001:] Is there anything else I can help you with? [speaker002:] That is all [speaker001:] Have a nice day [speaker001:] Good afternoon, how can I help you? [speaker002:] I am very aggravated and I have a complaint [speaker001:] I understand, tell me what you need [speaker002:] Every time that I look at something on your website, it is out of stock. It is extremely frustrating. Don't you people know how to order? [speaker001:] I understand your frustration, let me help you solve the problem [speaker002:] Yes, please do [speaker001:] would you give me your full name or account ID please [speaker002:] Joyce Wu [speaker001:] Now regarding the problem I am already writing a report to our purchasing department so they know what happened and can improve performance. [speaker002:] That's great. I would spend a lot more money with you if you had the items that you advertise. [speaker001:] With this, you will see improvements on the website in a few day, do you think the solution is right? I understand, let's hope the team manages to improve this in the future. [speaker002:] Yes they need to. [speaker001:] Ok, a pleasure to help you Mr. Joyce have a nice day [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hi, I want to return shoes I bought [speaker001:] Ok I would happy to help. Was there anything wrong with the shoes? [speaker002:] I'm going to a cotillion and bought black shoes we can only wear white I bought them on accident [speaker001:] So wrong color. May I have your full name or account id? [speaker002:] David Williams [speaker001:] Thank you David, may I have your user name, email address, and order Id? [speaker002:] dwilliams998 dwilliams998@email.com 8987945940 [speaker001:] May I have your membership level please? [speaker002:] Silver [speaker001:] When did you purchase the shoes? [speaker002:] I got them online on January 27th [speaker001:] Well we can return. You will need to print out a shipping label may I have your full address please? [speaker002:] 9632 Circle Drive San Mateo, CA 48085 [speaker001:] Thank you. How would you like to process the return options include mail, in store, or drop off center? [speaker002:] drop off center [speaker001:] Is there anything else I may help with today? [speaker002:] no that's it! [speaker001:] Thank you for contacting AcmeCorp, you have a great day. [speaker001:] Hello, how can i help you today [speaker002:] Hi, my name's Norman Bouchard, a gold member I just need to change the details on an order. I'm afraid that I ordered the wrong item by accident [speaker001:] Okay sure, could i get your account ID and order ID please [speaker002:] yes, they are: I2P2N6BZ5Z and 7876951406 [speaker001:] Okay, what is the shipping status of the order [speaker002:] It says "Out for Delivery" but I'm not sure exactly what that means I hope it means that it's out on the dock, waiting to be delivered [speaker001:] Okay sadly since it is out for delivery i cannot cancel one item and add another But when it gets to you you can easily initiate the return and refund Do you want me to ship the new item to you right away? [speaker002:] Ah, I see umm, no I don't think that's necessary. I'll just wait for this one to arrive, and then I'll come back to make the switch [speaker001:] Okay great and sorry about that, Is there anything else i can do for you [speaker002:] No, that's all I needed. Thanks so much [speaker001:] Okay, have a good day [speaker001:] Hello. How may I help you today? [speaker002:] I want to cancel a subscription [speaker001:] May I have your name please? [speaker002:] Rodriguez domingo [speaker001:] You can cancel at anytime. You are still responsible for the current month payment though. Does that answer your quesion? question [speaker002:] I didnt want to be subscribed, I don't want this month either [speaker001:] Can I have your Account ID and Order ID please? Hello? [speaker001:] Hello [speaker002:] Hello. How can I help you today? [speaker001:] i would like to check the status of my subscription and if i owe any money [speaker002:] Sure. May I have your name please? [speaker001:] David Williams [speaker002:] Can I also have your account ID and Order ID? [speaker001:] Account ID: CSCTYS2OFP Order ID: 0487621451 [speaker002:] Alright David I have your information pulled up. What is that you need to know regarding your subscription? [speaker001:] Is it active? do i owe any money? [speaker002:] It is active and due tomorrow. $55 So to wrap things up your reasoning for contacting customer service was? I need to choose one thing [speaker001:] finding the dued ate of my annual fee and paying if needed [speaker002:] Great thank you so much. Is there anything else I can help you with? [speaker001:] Hello, Thank you for contacting us today. How can I help you? [speaker002:] Hi, I was wondering if you offer free gift wrapping services. I am thinking of buying a birthday gift and wanted to know if you provide those services [speaker001:] Sure thing, Let me see what I can find for you. I'm happy to inform you that we do indeed offer gift wrapping services. [speaker002:] oh great, that saves me a lot of time. Is it free with my purchase? [speaker001:] Gift wrapping is set at a price of 4.99 for each item but larger items may be unavailable. You can also include a message with your gift, up to 300 characters in length. [speaker002:] I was looking at most shirts, like a nice dress shirt or the Tommy Hilfiger Polo shirt [speaker001:] This might also be valid for you since you're looking at getting multiple items. If you wish to include messages you have to be sure to specify a message for each item. Even if its a repeat message. [speaker002:] ok but it is $4.99 per item or $4.99 for my entire purchase? [speaker001:] It's 4.99 per item. [speaker002:] ok I see. I'll have to think about it then [speaker001:] Was there anything else I could help you with today? [speaker002:] no that was it [speaker001:] Thank's so much for shopping with us and I hope the recipients enjoy their gifts! Have a great day! [speaker001:] Hello. This is Danny from ACME. How may I assist you today? [speaker002:] Hi, I am thinking about buy the Michael Kors boots and I want to know if they have a warranty. [speaker001:] Sure. No problem. All of our boots have a warranty of 12 months with us. However, this is only for defects in the product, not daily wear and tears. [speaker002:] Cool, thanks [speaker001:] Is there any other questions I can answer for you? [speaker002:] No, that was it [speaker001:] Then have a wonderful day! Thank you for being an ACME customer! [speaker001:] Hi, how can I help you? [speaker002:] Hi! I had placed an order for a jacket but I received the wrong color I would like to return it please [speaker001:] Ok, I can help you return the jacket Can I have your full name or Account ID please? [speaker002:] Rodriguez Domingo [speaker001:] thank you Can I also get your Username, email and Order ID to pull up your order [speaker002:] rodriguezdomingo311 rodriguezdomingo311@email.com Order ID: 9007980857 [speaker001:] Thank you. Do you know your membership level? [speaker002:] Bronze [speaker001:] Do you know how long ago you bought it? the purchase date or do you have the receipt? [speaker002:] 2020-03-27 [speaker001:] ok great! just fyi, Bronze members have 90 days to return items [speaker002:] Oh okay understand So you can process the return for me? [speaker001:] Yes! [speaker002:] Great. Thanks [speaker001:] I just need your address and we will send you the return label to print out. Then you can send it back when you get a chance [speaker002:] 7240 Woodshore St Brighton, MI 28177 [speaker001:] How would you like to process the return? [speaker002:] by mail please [speaker001:] great. Ok it's done, just print the return label and send the item back when you can [speaker002:] Thank you [speaker001:] you're welcome Can I help with anything else today? [speaker002:] That is all. Thank you [speaker001:] Have a great day Good bye [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I really hope you can help me. I need to get an extension on my subscription. [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Alessandro Phoenix [speaker001:] To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] Account ID: 6ERCFMZFV7 Order ID: 6242331710 [speaker001:] May I get your membership level, please? [speaker002:] Gold [speaker001:] Perfect, thank you. Good news! Our Gold members are always eligible to get extensions. You're all set! I have extended your subscription, per your request. Is there anything more I may help you with today? [speaker002:] No, you've been really helpful. Thanks a lot. Have a good day. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I need to return an item due to the wrong size ordered. Thanks [speaker001:] Glad to help. May I have your full name please? [speaker002:] Rodriguez Domingo [speaker001:] thanks Rodriguez. Can you please let me have your username, email address and Order ID to validate this purchase? [speaker002:] Username: rd627744 rd627744@email.com Order ID: 2317981171 [speaker001:] Perfect. I need to know your membership level to proceed further. [speaker002:] GUEST [speaker001:] What is the purchase date of your order? [speaker002:] 020220 [speaker001:] Do you still have a receipt? [speaker002:] Yes [speaker001:] Great, you can return the item. I need your full address to print a shipping label for the return, please. [speaker002:] Great, thanks. I can return to the store. [speaker001:] Okay, I need your full address for the shipping label. [speaker002:] 8621 Brushwick Dr Monterey, NY 25953 [speaker001:] Okay, you can go ahead to return the item. [speaker002:] Thanks for the help [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] No, all good! [speaker001:] Have a nice day! [speaker001:] good afternoon, how can I help you? [speaker002:] I was so excited to find this awesome jacket up on your website again, but it is out of stock. Again. [speaker001:] oh sorry to hear that. let me offer you a solution [speaker002:] Okay [speaker001:] first, would you give me your full name or account ID [speaker002:] It's Norman Bouchard [speaker001:] would now indicate the brand and type of the product. please [speaker002:] It's a Tommy Hilfiger jacket [speaker001:] I will make a separate purchase for you and as soon as we have the product available the shipment will be made. [speaker002:] That would be great! [speaker001:] In addition to this, I will write to our purchasing department to review this matter. [speaker002:] I think that's a good idea. [speaker001:] Before making the purchase, I notify you that we will use the card associated with your account. do you agree? [speaker002:] Oh good. I didn't want to have to get out my wallet. [speaker001:] alright. all set! [speaker002:] Yay! [speaker001:] a pleasure to help you have a nice day [speaker001:] Hello, thank you for contacting Acmebrands how may I help you? [speaker002:] I lost my phone for 2 factor authentication and now I can't access my account. Help!! [speaker001:] I would happy to help. [speaker002:] thanks [speaker001:] So you are no longer able to access your account? [speaker002:] I can't complete 2 fator authentication to access account, so no *factor [speaker001:] Ok one moment please [speaker002:] thanks [speaker001:] May I get your full name please? [speaker002:] Joyce Wu [speaker001:] Thanks Joyce May I get your email addressd? [speaker002:] jw995179@email.com [speaker001:] Thank you. I will send a reset code to your email. [speaker002:] awesome [speaker001:] In order to be safe, I will also send you link about security practices. [speaker002:] thank you [speaker001:] Is there anything else I can help you with? [speaker002:] No thanks. I'll check my mail now [speaker001:] Great, have a nice day. [speaker001:] Hello, how can I help you? [speaker002:] I want to check my subscription status. It was removed even though I want it. [speaker001:] Okay, can I have your full name? [speaker002:] My name is Crystal Minh [speaker001:] And how did you find about this issue? [speaker002:] I heard some news about it, that's why I wanted to check in. [speaker001:] I'm afraid you are mistaken, you must have misunderstood the news. There are no extra charges. [speaker002:] Oh okay, thank goodness. I need to buy some stuff today. [speaker001:] Great, anything else you need help with? [speaker002:] No that's all, thank you. [speaker001:] You're welcome, have a nice day. [speaker001:] Hello, how may I assist you today? [speaker002:] Hi! Last week I returned a CK shirt but apparently the charge still appears in my credit card. [speaker001:] Okay, what's your full name? [speaker002:] Norman Bouchard [speaker001:] Can I have your username, email, and order ID as well? [speaker002:] My username is nbouchard355 nbouchard355@email.com Order ID: 8298910824 [speaker001:] Thanks for that. How long ago did you return it? [speaker002:] No problem [speaker001:] How many days have you been waiting for your refund to be added to your account? [speaker002:] last week. And I got a notification that the item is already in your warehouse 3 days [speaker001:] What's your membership level? [speaker002:] Silver [speaker001:] Thanks for that information. Sometimes it can take up to 7 days for the refund to be added back to your account. If you haven't received it by next Tuesday please reach out to us. I apologize for the inconvenience. [speaker002:] Ok. Will do [speaker001:] Is there anything else I can help you with today? [speaker002:] No worries. I just don't want to pay for it. That is all. Thanks [speaker001:] I totally understand. Hopefully it will be taken care of quickly. Glad I could help, have a wonderful day! [speaker001:] hello, how can I help you? [speaker002:] Hi there! I don't remember my username. I can't see my shopping history for that reason. [speaker001:] ok, no problem. you would like to recover your username? what is your name please? [speaker002:] Rodriguez Domingo [speaker001:] i will need to verify your identity, I need your zip code, phone number and or email address please [speaker002:] my zip code is 82760, phone number 766-7148. Unfortunately, I don't have my phone number on file. [speaker001:] np, that is all i need [speaker002:] I'm sorry I mean email [speaker001:] that worked. Your username is RDomingo1 er, sorry, lower case rdomingo1 [speaker002:] That was quick. Thank you. [speaker001:] is there anything else I can do today? [speaker002:] No, I'm all thru. Thanks [speaker001:] OK have a good one [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hey, I wanted to check on the shipping cost for my order. It is REALLY high. Can you check to make sure it's not an error? [speaker001:] Sure, I can find out what is going on. What is your full name? [speaker002:] Joseph Banter [speaker001:] Thanks! Now may I have your username, email address, and order ID? [speaker002:] Username is jbanter2, my email is jbanter2@email.com The order ID is 7043195561 [speaker001:] Great! Do you know the shipping status of your order? [speaker002:] Shipping Status: Order Received [speaker001:] I can waive the fee on your shipment. Let me do that right now. Is there anything else I can help you with? [speaker002:] No, thanks a lot for your help! [speaker001:] You're welcome! Have a nice day. [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] hiya id like to add the item from order id 9047874954 to my existing refund, if possible [speaker001:] Lets me take a look, I would be happy to help. [speaker002:] i already have a refund of $100, i just need to add that item to it thanks [speaker001:] May I have your full name or account id? [speaker002:] Rodriguez Domingo [speaker001:] May I have your user name and email? [speaker002:] Username: rdomingo414 rdomingo414@email.com [speaker001:] Thank you. And may I ask why you are refunding this new item? [speaker002:] it doesn't fit [speaker001:] I understand, and what item is this and the amount please? [speaker002:] $54 the michael kors boots [speaker001:] So total refund will be 154. Anything else I may help you with today? [speaker002:] that's it thanks [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Can you tell me your return policy? I like to buy and return a lot of stuff. [speaker001:] Sure, I would happy to help. Are you just looking for policy information or anything else? The policy of returns depends on your membership level. Are you currently a member? [speaker002:] No just browsing as a guest [speaker001:] Thats ok guest members are allowed to return purchases made within the last 30 days. There are more perks if you do decide to become a member in the future. Did you need any other information? [speaker002:] no that is it [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I am having an issue with my order [speaker001:] May I have your full name or account id? [speaker002:] My name is Chloe Zhang, my username is czhang21 [speaker001:] What is exactly your issue with your issue? [speaker002:] When I try to search for a Calvin Klein shirt, I get unrelated results. I just want to order a Calvin Klein shirt, but the search isn't working [speaker001:] Okay, you may try logging out and then back in to see if it works. [speaker002:] ok, let me give that a try I'm sorry, I tried that and the search still isn't working [speaker001:] Next, you may try clearing out your cookies. [speaker002:] Let me try clearing my cookies That seemed to work, my search is now working properly [speaker001:] Great, is there anything else that I can be of help? [speaker002:] No thank you [speaker001:] Excellent, have a nice day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I should have a refund on my account and I want to check on that then I need to return a shirt and get refund on that also [speaker001:] Okay, I can help you with that. I should probably be able to add that shirt to your existing refund [speaker002:] Thank you [speaker001:] Okay, may I just gather some information from you, so that I can verify your account details? I'll need your full name, user name, email address, and the Order ID of the item that you wish to return [speaker002:] Albert Sanders as470662 as470662@email.com 5158821113 [speaker001:] There we are, I can see your existing refund now. Everything seems to be in order, so I can go ahead and add the new item to it May I ask which brand of shirt you wished to return, and its price? [speaker002:] The Michael Kors shirt and it's $74 [speaker001:] Okay, that refund has been added to your account. Is there anything else I can help you with today? [speaker002:] Nope that's all. Thank you [speaker001:] Excellent. Have a great day Mr. Sanders [speaker001:] Hello, how may I help you today? [speaker002:] Hi, my name is Joseph Banter, I'm a silver level customer there, but I'm having trouble using a promo code [speaker001:] I apologize for the inconvenience. Can I please have your full name or account ID? [speaker002:] yes, there's no middle name, Joseph Banter is the full name [speaker001:] Thank you. Do you remember when the promo code was issued to you? [speaker002:] I got it 5 days ago [speaker001:] Ok. Give me one moment to check the system please. I sincerely apologize. There seems to be an issue on our end with your promo code. I can generate a new one for you right now. Your new 20% off promo code is HIQ4C [speaker002:] An, thank you very much [speaker001:] Is there anything else I can help you with today? [speaker002:] um, no that should be everything [speaker001:] Thank you. Have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] I ordered a jacket but I decided shipping is just too high. [speaker001:] Ok. I can help you with that. Do you want to cancel your order? [speaker002:] Yes. I'd like a refund. [speaker001:] Or downgrade your shipping method? [speaker002:] I just want to cancel it. [speaker001:] Can I get your full name or account ID please [speaker002:] Joseph Banter [speaker001:] Thank you Joseph, I pulled your account up. Now I just need your username, email address, and order ID please [speaker002:] My username isjbanter3 Order ID: 2467281727 My email is Jbanter2@email.com [speaker001:] I'm sorry, your username and email address are not showing up. Are you sure you typed them out properly? [speaker002:] Username: jbanter3 I'm very sorry. I hit a wrong number. My email is Jbanter3@email.com Sorry about that. [speaker001:] No worries, Thanks for clarifying. I was able to validate your purchase. Do you know the status of your shipment? Is it order received, in transit, out for delivery, or delivered? [speaker002:] Oh, it is out for delivery. [speaker001:] Since it's out for delivery, the only thing I can do is offer some of the shipping fees back. I can put $8 back on your account [speaker002:] I'd really like to cancel it and get a refund. [speaker001:] I'm sorry, but I can't do that since it's out for delivery. I can only cancel it if it's order received or in transit. [speaker002:] Well that really sucks. I guess I will take the credit of $8 [speaker001:] Sorry about that. [speaker002:] Even as a silver member you can't refund me? [speaker001:] No not when the order is out for delivery. Ok, You have been refunded $8. I'm sorry I couldn't cancel the order. Is there anything else I can help you with today? [speaker002:] No, that was it. [speaker001:] I hope you have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] When is my shipping date. I have an email saying a different date that I was originally given. [speaker001:] Okay, I can help to clear this up may I ask your full name to begin with? [speaker002:] David Williams [speaker001:] and to check on your order status, may I ask your account ID and order ID? [speaker002:] Order ID: 3781749485 Account ID: KOWDDIQKFZ [speaker001:] and to check on this specific order, may I also ask your email address? [speaker002:] Email Address: davidw66@email.com [speaker001:] Okay, according to our systems, a lot of incorrect emails have gone out recently, and yours was one of them [speaker002:] O.k. so it is the original ship date then. [speaker001:] Yes, you can disregard that email, your original shiipping date is still valid [speaker002:] Great, thank you so much. [speaker001:] You're welcome. Is there anything else? [speaker002:] That's all I needed. Thank you [speaker001:] Excellent. Have a great day [speaker001:] Thanks for being an AcmeBrands customer! How may I assist you? [speaker002:] Hi. I'm trying to view my shopping history but I can't get into my account [speaker001:] Are you getting an error message at all? [speaker002:] No, I lost the phone that I use for two factor authentication. [speaker001:] I see. We can reset that for you right now. First, may I have your full name? [speaker002:] Albert Sanders [speaker001:] Thanks, Albert. After we get a few more pieces of information, I'll be sending you a special code via email. May I have your email address? [speaker002:] asanders@email.com [speaker001:] Okay, the special code will be sent to that email address along with a link talking about security best practices. Is there anything else I can help you with? [speaker002:] No, thank you [speaker001:] Okay. Have a nice day! [speaker001:] Thank you for contacting Acme Brands. How can I help you today? [speaker002:] I was wondering the status of my order. [speaker001:] I'd be happy to check on that for you. Could I have your name or account ID please? [speaker002:] Albert Sanders [speaker001:] I've pull up your account, Albert. Do you just need to check on the shipping status of your order? [speaker002:] I want to know the status because I need to change the payment method. I used my old debit card, and I don't want to over draft [speaker001:] Do you want to change it on your account or just for that order? [speaker002:] Just for this order please. [speaker001:] Alright, I can do that for you. Can I have your account ID and your order ID? [speaker002:] Account ID: SERAFY8B7I Order ID: 3318704377 [speaker001:] Thank you. What is the shipping status of your order? [speaker002:] in transit [speaker001:] Good. I can still update it for you and prevent you from getting overdraft fees. Would you like me to change it your credit card or PayPal? [speaker002:] paypal will work. [speaker001:] I've updated your order to use your PayPal for payment. Is there anything else I can help you with today? [speaker002:] That's it for now. Thanks! [speaker001:] You're welcome. I hope you enjoy your weekend! [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I'm trying to change the delivery time for my order, can you help? [speaker001:] Sure, I can look in to this for you. Can I get your full name or Account ID? [speaker002:] Sanya Afzal [speaker001:] Thanks Sanya. I'll just pull up your account. What were you wanting to change about your shipping time? [speaker002:] I wanted to change it from the morning to the evening. [speaker001:] Alright, let me look in to this and see if that is still possible. May I get your Account ID and Order ID? [speaker002:] CRYNDARFHM 4854263473 [speaker001:] Great, what is the shipping status of this? [speaker002:] Delivered [speaker001:] I'm a little confused. If the item has been delivered, how can I change it to be delivered in the evening. If you already have it, it is shipped and I can't change the status. [speaker002:] I'm not sure either... [speaker001:] Was there something else you wanted me to do with this order? Or the shipping? [speaker002:] Nope that was it.. [speaker001:] Alright, sorry we couldn't help each other today! Enjoy the rest of your evening. [speaker001:] Hello, how may I help you? [speaker002:] I'd like to add an item to my order, I forgot to include it earlier [speaker001:] Sure, could I get your name, please? [speaker002:] David Williams [speaker001:] Thanks, I'll also need your Account ID and Order ID. [speaker002:] CJXIO99MNW and 5672672458 [speaker001:] Thank you David, let me just pull up your order. Okay, do you know the shipping status? [speaker002:] I already got the original order [speaker001:] Hm, okay. What's your membership level? [speaker002:] I don't want to pay another full shipping charge gold [speaker001:] That's okay, we can place another order for you with free shipping. What item? [speaker002:] cool, great! Michale Kors jeans, for $49 [speaker001:] Should I use the card on file? [speaker002:] yes, go ahead [speaker001:] Okay, you're all set. Is there anything else I can do? [speaker002:] that it, thanks [speaker001:] Have a good day! [speaker001:] Hi, when is your annual sale? [speaker002:] Let me pull that up for you. The annual sale starts the last week in January [speaker001:] Great thanks! [speaker002:] You can subscribe to our newsletter to get a reminder also! Is there anything else I can do for you? [speaker001:] No, that was all. [speaker002:] Thanks, enjoy the rest of your day! [speaker001:] Hi! How may I help you today? [speaker002:] I want to know when the promo code expires because I are thinking of buying stuff [speaker001:] Most promo codes expire after 7 days. If it a paper coupon, the expiration date is on the bottem [speaker002:] Ok [speaker001:] Can I answer any other questions today? [speaker002:] No [speaker001:] Have a great day [speaker001:] Hi! How can I help you? [speaker002:] I love shoes. I am only down to 25 pair and must have more. I need to buy them on sale, however. Can you tell me when the annual sale ends? [speaker001:] The annual sale usually occurs during the last week of January. It ended on January 31st. However, if you subscribe to our newsletter, you won't miss any of our future sales! [speaker002:] How do I subscribe to the newsletter? [speaker001:] I can send a link to your email so that you can subscribe. Sound good? [speaker002:] Yes, that would be fine. [speaker001:] Is there anything else I can help you with? [speaker002:] No, that is all. Thank you. [speaker001:] You're very welcome! have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] hi before i make and order i would like to know if you have the size i need in stock [speaker001:] Sure! Let's find out. What item were you looking at? [speaker002:] i am wanting the $94 calvin klein jacket in size large [speaker001:] We do carry size large. Does the jacket show up as empty on the website? [speaker002:] it does not state if it is in stock and i do not want to wait if it will be back ordered [speaker001:] If it doesn't specifically say that it's empty, then you are good to buy it right now. Is there anything else you need? [speaker002:] no i guess i will go through checkout and purchase it then [speaker001:] Great! Have a wonderful day. [speaker001:] Hello! Thank you for reaching out to us today for help. How can I assist you? [speaker002:] Hi, will you fix the spelling of my name on my account for me please? [speaker001:] Sure! Can I please have your name? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya! Let me pull the account up here. [speaker002:] thanks were you able to find my account? despite the spelling? [speaker001:] Yes I was, surprisingly haha! Alright can I verify your identity please? Could you provide me 3 out of the following 7 items. Zip Code, Phone number, PIN Number, Username, password, Email, or Order ID of a previous purchase. [speaker002:] if not I have an order ID if that helps oh ok great! Zp code is 33747 PIN 773834 Order ID 3360039958 [speaker001:] Perfect! I have verified you. Alright so the proper spelling of your name should be Sanya Afzal, correct? [speaker002:] perfect! [speaker001:] Okay, Sanya, I've updated your name to the correct spelling now. Is there anything else I can help you with? [speaker002:] That is all for today. Thanks! [speaker001:] Thank you and have a great afternoon! [speaker001:] Hello. Thank you for contacting Acme. May I have your name please? [speaker002:] Albert Sanders [speaker001:] Thank you Albert, how can I help you? [speaker002:] I want to know about my orders [speaker001:] What would you like to know about your orders? [speaker002:] has it been shipped? [speaker001:] I can take a look at that for you. What is your full account ID and your order ID? [speaker002:] i am sorry, can not find it [speaker001:] You do not have your order ID? [speaker002:] Yes [speaker001:] I am not able to check if you don't have that. [speaker002:] Thanks [speaker001:] Is there anything else I can try to help with? [speaker002:] no [speaker001:] have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I had a subscription removed for the shopping service and wanted to know why. [speaker001:] Okay, let me look into this. Can I have your full name? [speaker002:] Joseph Banter [speaker001:] And how did you find out about this issue? [speaker002:] My spouse told me [speaker001:] Okay, let me check the system to see what went wrong. Well looking at your account, you still seem to have your subscription. So someone along the way must have made a mistake. [speaker002:] Ok that is good. I like this subscription and want to keep it. [speaker001:] That's good to hear. Is there anything else I can do for you today? [speaker002:] No that is everything thank you [speaker001:] Well then have a nice day! [speaker001:] Hello. Thanks for contacting the customer support team, how may I help you today? [speaker002:] Yes i'm on the website and its running really slow [speaker001:] That doesn't sound good. It'd be my pleasure to look into that for you. May I start by getting your full name? [speaker002:] yes its, Sanya Afzal [speaker001:] I'd like to try a couple of things that might work, is that okay? [speaker002:] okay, sure [speaker001:] Sanya, can I have you try to visit another website and see if that site works at the normal speed. I just want to ensure that the issue is on our end and not with your internet service. [speaker002:] ok, one sec still running slow [speaker001:] Okay, let's have you log out and then try logging back in. Let me know if that works any better. [speaker002:] ok [speaker001:] Did that work for you? [speaker002:] trying to see [speaker001:] got it. No hurry! [speaker002:] Yes! it working a lot better now thank you [speaker001:] I'm very happy to hear that. Is there anything else that I can help with today? [speaker002:] that will be all [speaker001:] We always appreciate you shopping with Acme, have a tremendous day! [speaker001:] Hi, thanks for contacting Acme customer support. How can I help you today? [speaker002:] Hi my name's David Williams, gold member. [speaker001:] Hey David! [speaker002:] I just made an order, but I need to change the shipping details [speaker001:] I'd be happy to help with that. Just one moment. [speaker002:] I just want to move the ship date back to next week, to get the cheaper rate ok [speaker001:] Got it. Can I have your Account ID and your Order ID? [speaker002:] sure JS90CKM9Z0 9412953823 [speaker001:] Super, Now I'll also need your shipping status on that item. [speaker002:] Yes, it's still showing "Order Received" so we're still in good shape [speaker001:] I think you're right, do you have your membership level? [speaker002:] Yes, I'm a gold member [speaker001:] Sir, as a Gold member you have earned our highest level of service. I'm going to delay the shipment for you. [speaker002:] ah, excellent [speaker001:] You are all set on that change. Is there anything else that I can help you with today? [speaker002:] Great, thanks so much for your help, and that was everything [speaker001:] Thanks for shopping with Acme. Have a pleasant day! [speaker001:] Hi there! What can I do for you? [speaker002:] Hi I just had a premium subscription added to my account and I didn't want it. [speaker001:] Okay, I'll be happy to check on that for you. What is your full name, please? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman, and how did you hear about this error? [speaker002:] through an email [speaker001:] Okay. Let me check the system. According to the system, you don't actually have that subscription. [speaker002:] oh good, so the email was wrong. [speaker001:] We have had a problem with people impersonating us and sending people spam emails, and I'm very sorry about that. If you look at the email, you'll see that we are actually not the senders. [speaker002:] o.k. thank you so much for your help. [speaker001:] You're welcome! Can I help you with anything else? [speaker002:] yes I see that now. Oops that's all thank you. [speaker001:] You're welcome, have a great day and stay safe! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I ordered a package but never recieved it so I'd like to check the shipping status. [speaker001:] Okay, I can help you with that [speaker002:] Great! [speaker001:] May I ask your full name before we begin? [speaker002:] My name is Chloe Zhang. [speaker001:] Thanks Ms Zhang, and did you receive any emails about your shipment? If not, I can go ahead and check on the package itself [speaker002:] No, I haven't and I've been waiting 5 days, Yes, please check. [speaker001:] Ah, I see In that case, may I ask your username, email address and Order ID? [speaker002:] My username is chloez78. My email address is chloez78@email.com and my order ID is 4472533588. [speaker001:] Okay, I can see your account details now. It looks like your order is on its way It's been a little slow with the current situation, but everything looks good on our end It should arrive either today or tomorrow [speaker002:] That's great, I can't wait. Thank you! [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] Nope, that's it, have a good day! [speaker001:] You too [speaker001:] Hello! How may I help you? [speaker002:] hi! I WANT TO CHECK the return policy again i want to shop so i want to knoe return policy [speaker001:] Hello, the policy depends on your membership level. What level are you? [speaker002:] guest does that help? [speaker001:] Thank you. The membership policy for guests is that returns are allowed for purchases within the last 30 days. [speaker002:] thank you!! [speaker001:] Is there anything else I can help you with? [speaker002:] nope that is al [speaker001:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] so already made the order would like to upgrade it to overnight shipping if at all possible need asap [speaker001:] May I have your full name and account ID? [speaker002:] I'm Joyce Wu thvjeemdv you see my in transit jeans? [speaker001:] Thank you, I need your order ID now. [speaker002:] 2343676049 [speaker001:] Are you sure that is the correct account ID? [speaker002:] ohh forgot a 1 at the end actually... THVJEEMDV1 [speaker001:] Thank you. You said the status on your order is In Transit, correct? [speaker002:] that's what it's showing me wanting to get it here overnight if at all possible [speaker001:] Unfortunately, since it is already shipped, there is nothing that can be done. However, it will most likely be delivered today or tomorrow. I am sorry there is nothing else that can be done. [speaker002:] oh darn should have marked that overnight button [speaker001:] I apologize. Is there anything else? [speaker002:] well that should be fine if it's today or tomorrow i suppose nah thanks for trying take care [speaker001:] Have a great day. [speaker001:] Hello, how can i help you? [speaker002:] hey I like you guyses' service but these michael kors boots are 20$ less everywhere else [speaker001:] I will be happy to help you with this. Can i get a name. [speaker002:] wish I could order them from you but looks like I'll have to do it elsewhere ok norman bouchard nbouchard458 [speaker001:] Okay, Norman I found your account. Can I now get your account id and order id. [speaker002:] OOWWD5UIWD 1139079387 [speaker001:] Everything looks good. And I am sorry you arn't happy with our pricing. It is completely out of our control as it is controlled by an algorithm. I can however give you a promo code that lets you get 30 percent off your whole order. [speaker002:] oh i see yes that'd be appreciated thanks [speaker001:] Here you go: 77ED7 Can i help you with anything else? [speaker002:] that's all thanks for helping [speaker001:] its no problem, Have a great day. [speaker001:] Hello! Thanks for contacting AcmeBrands. How can I help you today? [speaker002:] Hello, my name is Joseph Banter, and I want to know what's up with my refund? [speaker001:] Hi, Joseph. Was your return already processed? [speaker002:] I am not sure. My refund amount is supposed to be $100. Is that showing on my account? [speaker001:] Let me pull up your account. Was the refund for a returned item and it's not showing on your bill? [speaker002:] I don't have a bill. I should either have $100 credit on my account, or a refund check being mailed to me. I'm not sure. [speaker001:] Alright. Could you give me your email address and the Order ID please? [speaker002:] I don't seem to have an order ID, but my email is jbanter1@email.com [speaker001:] Okay, let me see if I can locate it. [speaker002:] Thanks for your help. [speaker001:] No problem. Your refund's status is still in progress. The refund is of $100 will be processed online and applied to your account as originally requested. [speaker002:] Great! Now I have another item I want to get a refund on. How do I do this? [speaker001:] I can help you with that as well. Have you already received the item you want a refund on? [speaker002:] I don't think so. [this is not so clear in the instructions! ha ha!] [speaker001:] I understand. What item will you be returning? [speaker002:] Michael Kors Jeans. My Order ID for this is 5216733211 [speaker001:] What was the purchase price of the jeans? [speaker002:] $49 [speaker001:] Okay, Joseph, I've updated your refund to reflect both the old refund and this new refund amount for a total of $149. [speaker002:] YEAH!! That's soooooo great! [speaker001:] I'm glad I was able to help you. Is there anything else I can assist you with? [speaker002:] Nope. I'm good! TYVM. Have a good day! [speaker001:] You're welcome. You have a great day, too! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi I want to move my shipment to next week to avoid paying shipping fees [speaker001:] I can help you with that. Can I have your name or account ID please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you. What is the shipping status of your shipment? [speaker002:] in transit [speaker001:] Can you verify the username, email address and order ID? [speaker002:] Order ID: 4503961523 email aless@hotmail.com UserID: Aless1 [speaker001:] Thank you and does it matter which day of the week next week you have your shipment delivered? [speaker002:] Just later so I don't get the shipping fee, maybe Friday? [speaker001:] Alright, I've updated your shipment to arrive next Friday. Is there anything else I can do for you today? [speaker002:] that's all thanks [speaker001:] You're welcome. Enjoy your day! [speaker001:] Hey, I have a shipping question. [speaker002:] Hello. This is Amy from ACME. How may I assist you today? Sure, what is the question? [speaker001:] I just wanted to know if I qualify for free shipping from out of the country. [speaker002:] Okay. Let me get your full name or account ID. [speaker001:] Joseph Banter [speaker002:] Okay, great news! It looks like your account does in fact offer international shipping. [speaker001:] Oh great! I will go ahead and place an order then. Thanks! [speaker002:] If you have any other questions about your subscription service you can check our FAQ page. [speaker001:] Ok thanks, I appreciate it, [speaker002:] http:www.AcmeBrands.comfaq [speaker001:] great! [speaker002:] Is there anything else I can help you with? [speaker001:] That's it. Thanks! [speaker002:] Then have a great day! Thanks for being an ACME customer! [speaker001:] Hi. How can I help? [speaker002:] Hi I have a question about the services that you provide. Do you provide gift wrapping services? [speaker001:] Ok, I'll look it up. Yes we have gift wrapping It's $4.99 per item [speaker002:] ok it doesn't matter what size it is right [speaker001:] Some items may not have gift wrapping because they are oversized [speaker002:] ok I was looking at the tommy hilfiger jacket for a gift can that be gift wrapped? [speaker001:] It can be gift wrapped if it's not oversized [speaker002:] but that's my question I don't know if the jacket is classified as oversized or not [speaker001:] I don't have information on whether specific items are oversized It may be on the product page [speaker002:] ok I'll take a look at it again thanks for your help [speaker001:] Is there anything else I can do for you today? [speaker002:] that's it [speaker001:] Ok, I'll end this chat now [speaker001:] Hello, how can I help you today? [speaker002:] What is the return policy? [speaker001:] It depends on membership level. Guests are allowed 30 days. Bronze members 90. Silver members 6 months. And Gold members are allowed unlimited returns. Is there anything else I can help you with. [speaker002:] NO [speaker001:] Well then have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] I need to check the price on a jacket I bought I tried to access my account but forgot my password [speaker001:] I can help you recover your password [speaker002:] Can you look it up or do I have to reset perfect [speaker001:] First, can I have your full name or account ID please? [speaker002:] Rodriguez Domingo [speaker001:] I've pulled up your account Do you have your username? [speaker002:] rd476123 [speaker001:] Thank you. I am unable to retrieve your current password, but I can generate a new password for you. Would you like me to make you a new password? [speaker002:] okay, this time I will write it down, ready [speaker001:] do you have your pin number or the answer to your security question? [speaker002:] yes Livingston [speaker001:] Thank you. Your new password is n50oyumz9j Is there anything else I can help you with today? [speaker002:] Can you check the price of the jacket in my order [speaker001:] One moment please Is this about an issue with your order? [speaker002:] I wanted to confirm the price at $69 [speaker001:] One moment please Do you have your order ID? [speaker002:] 56849303 Can you see my order? I just want to confirm the price [speaker001:] I apologize but I am unable to check the price of your jacket. [speaker002:] thanks, anyway. I'll check later. [speaker001:] Is there anything else I can help you with today? [speaker002:] that's it, thanks for the reset [speaker001:] Thank you. Have a great day. [speaker001:] Hello, how can ki help you today [speaker002:] Hi there, I'm thinking about purchasing a pair of boots, could you tell me what the width of the shoe is please? Is it regular or wide? [speaker001:] Let me check that for you [speaker002:] Thank you so much. [speaker001:] The boots come in a variety of sizes. Generally though there is an extra 16 of an inch of width added on. [speaker002:] Okay that sounds good, I just wondered before I purchased it. Thank you for answering my question.:] [speaker001:] Okay great, is there anything else i can do for you [speaker002:] No that's all, thank you so much. [speaker001:] Sounds good, have a good day [speaker001:] Hi how can I help you [speaker002:] Hi i want to check the status of my order becuase the shipping cost is really high. [speaker001:] OK let's look into that. What is your full name [speaker002:] Name: Crystal Minh [speaker001:] Great, and can I have your user name, email and order id [speaker002:] Username: crystalminh409 Email Address: crystalminh409@email.com Order ID: 8562554860 [speaker001:] Great, and what is your shipping status [speaker002:] Shipping Status: Delivered but the cost was really high and i am a valued customer [speaker001:] OK just one moment. I can offer you a refund of $8 on the shipping [speaker002:] perfect [speaker001:] The refund has been credited to your account Anything else today? [speaker002:] that is all thank you [speaker001:] Have a nice day [speaker001:] Hi, how can I help you? [speaker002:] I was trying to make a purchase but for some reason my cart wouldn't update when i add the item into it so i am unable to make the purchase [speaker001:] Sorry you are experiencing that I should be able to help [speaker002:] thank you [speaker001:] Your welcome One moment and I will find a few solutions Ok, so the cart doesn't update when you try to buy something correct? [speaker002:] yes it just wouldn't add [speaker001:] First, can you double check and make sure the item isn't out of stock it's written on bottm left of the page [speaker002:] the item is in stock [speaker001:] great Next can you try refreshing your page, sometimes this fixes the cart issue [speaker002:] hmmm okay let me try did not work sorry [speaker001:] No problem Okay, can you try logging out and then logging back in. This will frequently fix the cart issue [speaker002:] sure. let me try [speaker001:] okay [speaker002:] it worked thankn you [speaker001:] Great! You're welcome Can I help with anything else today? [speaker002:] thats all. thank you so much [speaker001:] Your welcome, have a great day [speaker001:] Hello, how may I help you? [speaker002:] My order ID is 1444928738 The jeans are the wrong color. [speaker001:] Sorry for this, would you like to return them? [speaker002:] I need a correct color for work [speaker001:] Could I have your full name, please? [speaker002:] Joyce Wu [speaker001:] Thanks, I'll also need your Username and Email. [speaker002:] User name is joycewu2. Email is joycewu2@email.com [speaker001:] Okay, and what is your membership level? [speaker002:] Guest [speaker001:] Thanks, and when was the purchase date? [speaker002:] 10-14-2019 [speaker001:] Do you have the receipt? [speaker002:] I think so I have the order ID [speaker001:] Okay, we'll process the return for you. We'll need your address for the shipping label. [speaker002:] 0144 Kennedy St, Raleigh, WA 74692 Thanks [speaker001:] Thank you, and would you like to return it by mail, in store, or at a drop off location? [speaker002:] I would prefer in store so I can get the right color. [speaker001:] Okay, you're all set to return it, is there anything else I can do for you? [speaker002:] No thanks have a great day! [speaker001:] Have a good day! [speaker001:] hello? [speaker002:] Hello, can I help you? [speaker001:] I think I may have been charged for my subscription twice. [speaker002:] Sure, let's take a look. What is your full name? [speaker001:] Alessandro Phoenix [speaker002:] Next, I need your account ID and the order number please. [speaker001:] Order ID: 4127565052 Account ID: HXFSOAYENL [speaker002:] and what membership level are you? [speaker001:] Guest [speaker002:] Alright. I looked over your account and there does appear to have been an error. What was the price you paid for the subscription? [speaker001:] $40 is what I was expecting but it charged me that twice. [speaker002:] Alright, I have refunded the double charge to the credit card you have on file. Sorry for the double charge. Is there anything else I can do for you? [speaker001:] Thank you I appreciate it. That's all I needed. [speaker002:] No problem. You have a great day. [speaker001:] Hello, what can I help you with today? [speaker002:] I have a premium subscription shopping service I recently realized that I have been changed twice for an item I had bought and would like to get that resolved [speaker001:] Ok, let me look into that for you. What is your name? [speaker002:] Joseph Banter [speaker001:] Thank you, can I also have your account ID and order ID number? [speaker002:] Account ID: QHJQX73YM3 Order ID: 4143285999 [speaker001:] Since you are a valued member, we will definitely remove that charge for you! What was the price of the charge? [speaker002:] $59 thank you [speaker001:] No problem! Is there anything else I can help you with today? [speaker001:] Hi [speaker002:] how may i help [speaker001:] I need to return an item because its the wrong color [speaker002:] i see, if i understand, i can help you initiate a wrong color item refund today first i need your full name to pull up the account [speaker001:] alessandro phoenix [speaker002:] i will need your username, email, and order id to pull up the order [speaker001:] ap994189 ap994189@email.com 4973477538 [speaker002:] thank you [speaker001:] yw [speaker002:] and what is your membership level? [speaker001:] silver [speaker002:] and when was the purchase date? [speaker001:] 112219 [speaker002:] ok i can initiate a return for you today [speaker001:] ok thank you [speaker002:] i will need your full adress for the return label also how would you like to return, by mail, store, or drop off? [speaker001:] 6496 lincoln ave jacksonville ny 17178 return by mail [speaker002:] ok, your return has been processed is there anything else i can do for you? [speaker001:] that was all thank you have a nice day [speaker002:] have a nice day [speaker001:] hi how can I help you today [speaker002:] I would like to know more about this shirt because i am thinking about buying it [speaker001:] ok I can help you with that what shirt are you interested in? [speaker002:] a michael kors shirt [speaker001:] great what would you like to know about it? [speaker002:] i want to know the arm length [speaker001:] what size are you interested in? [speaker002:] i don't know large? [speaker001:] we have shirts with arm length 32 inches [small], 34 inches [medium], and 36 inches [large] [speaker002:] ok, that sounds good [speaker001:] is there anything else I can hlep you with? [speaker002:] no, that is all [speaker001:] ok great have a good day [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi [speaker001:] Hello [speaker002:] I'm trying to buy something but my cart won't update [speaker001:] I am sorry about that, I would happy to help. Lets try a few options. [speaker002:] ok [speaker001:] First can you make sure the item is still in stock. [speaker002:] I can see that it is [speaker001:] Can you try to refresh the page please? And add the item again [speaker002:] ok Ah, I see it now that worked [speaker001:] Great, is there anything else I may help you with today? [speaker002:] No, that's all thanks [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Hello, I have an item that I would like to return because it is stained The order is number:4537934364 It is the Calvin Klein shirt [speaker001:] OK. Let me check. May I have your full name or account ID [speaker002:] Sure, my name is Rodriguez Domingo [speaker001:] OK. Your account has been pulled up. I will now need your username and email address. [speaker002:] rodriguezdomingo518@email.com is my email and my username is rodriguezdomingo518 [speaker001:] OK. Your purchase has been validated. What is your membership level? [speaker002:] Bronze [speaker001:] It must be within 90 days. Do you have a receipt? [speaker002:] I purchased it on 1282019 but I didn't receive it until a week later since I ordered it online. Can I still return it? [speaker001:] I am sorry. Since the order is outside of the 90 day window. No return is possible. Anything else I can help with? [speaker002:] no thanks. I won't be shopping here again if you can't make an exception. [speaker001:] Sorry for that. Here is a promo code. UWXCG [speaker002:] What is the value of the promo code [speaker001:] It is the value of the return. Many apologies. Anything else I can help with? Any other questions? Thank you, and goodbye. [speaker001:] Hello, how can I help you today? [speaker002:] Hello. I'm thinking of buying the Guess jacket but I want to know what the washing instructions are first. [speaker001:] Happy to help, may I have your name please? [speaker002:] Chloe Zhang [speaker001:] thanks Chloe. This jacket can be washed in the washer and dried in a typical laundry dryer. [speaker002:] Oh that's great news! [speaker001:] Great, is there anything else that I can help you with? [speaker002:] Nope that's all, thank you so much. [speaker001:] Have a nice day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi. My name is Joyce Wu. I am trying to add items to my cart on this website, but when I do the cart is not updating. Can you help? [speaker001:] Sure, I can try to help resolve this. There are a few tricks we can try. Have you tried refreshing the page? Are you still there? [speaker002:] I tried refreshing the page and am having the same issue. What else can I try? [speaker001:] The next thing to try is logging out and back in. Sometimes that will resolve it. Just let me know if that works! [speaker002:] Ok. I logged out and back in again and it is now running at normal speed. [speaker001:] Yay! I'm happy to hear that the issue is resolved. Is there anything else I can help you with today? [speaker002:] No that was it. Thanks. [speaker001:] You're welcome! have a great day. [speaker001:] Hi, thanks for contacting Acme. How may I help you this afternoon? [speaker002:] Hi! I was wanting to check the status of my refund. [speaker001:] okay, I can check that out for you right away. May I ask your full name or your Account ID to begin with? [speaker002:] yes. Albert Sanders The thing is I am already expecting a refund for $100 and I would like to add another item I would like to return to that refund [speaker001:] Oh, I see, you have an existing refund and would like to add an additional item. That won't be a problem, I'll just need to gather a few pieces of information from you [speaker002:] Of course [speaker001:] Can I ask your username, your email address, and your Order ID [speaker002:] Sure. The username is albertsanders208 email address is albertsanders208@email.com and the order id is 6049622973 [speaker001:] Excellent, I can see a valid refund in our system. Now which item would you like to add to this refund? Can you please tell me both the brand and the product type [such as Nike Shoes, for example] [speaker002:] It is a pair of Calvin Klein jeans [speaker001:] Okay, and what was the purchase price of this item that you are returning? [speaker002:] $64 [speaker001:] And now with your existing $100 refund, this should now come up to $164 in total, is that correct? [speaker002:] Yes. Thank you [speaker001:] You're welcome, and I have now entered a total refund of $164 onto your account in our system [speaker002:] Appreciate it Thank you [speaker001:] Is there anything else that I can help you with today? [speaker002:] Thats all Thank you for your help [speaker001:] You're welcome, have a great day [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi [speaker001:] hello [speaker002:] I would like to return an item from my order please. I received the wrong color and it is no use [speaker001:] Ok Let me help you with that. [speaker002:] I wanted the color I had ordered [speaker001:] Could I have your full name or account id? [speaker002:] Sanya Afzal [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] sa005598@email.com Order ID: 8849353427 [speaker001:] username? [speaker002:] sa005598 [speaker001:] Thank you What is your membership level? [speaker002:] gold [speaker001:] Could I have your address so that I can create your shipping label? [speaker002:] 5919 1st Ave Jacksonville, MI 84501 [speaker001:] And how would you like to return the item, by mail, in store, and drop off center? [speaker002:] mail please [speaker001:] When your shipping label arrives, please follow instructions to return the product by mail. Can I help you with anything else? [speaker002:] Thank you That is all. Thanks for your help [speaker001:] Have a good day. [speaker001:] Hello, how may I help you? [speaker002:] Hello, my name is Norman Bouchard I just realized that my subscription is removed against my consent I still wanted it and not sure why [speaker001:] Okay, I'd be happy to look into this for you [speaker002:] Thank you [speaker001:] May I ask, how did you find out about this? [speaker002:] I received an email Saying it was removed [speaker001:] Okay, let me check our system here. [speaker002:] ok [speaker001:] It says here that your service is still active. The email your received was most like a scam or phishing attempt and was not sent from AcmeCorp. If you check your service you should see it's still active [speaker002:] Ok perhaps it was a scam. Thank you for checking into it for me! [speaker001:] Does it appear to be working? [speaker002:] Yes I can now see it hasn't been removed [speaker001:] Okay, anything else? [speaker002:] nope! that's it [speaker001:] Have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello. I am having trouble with an order I made. [speaker001:] Okay I can help you with that. Can I get your name first? [speaker002:] My name is Joseph Banter. I need to change the address on my account [speaker001:] Thank you, Joseph. So you need to change your address? [speaker002:] It looks like the street number is off Yes. [speaker001:] Perfect! Can I get the current address on the account? [speaker002:] 6064 Lexington Ave Raleigh, TX 68248 It should be 6065 not 6064 [speaker001:] Thank you. I will just need to verify your identity first. Can I get your zip code, phone number, and PIN number please? [speaker002:] Sure. my zip is 68248, ph # is 369-6397, and PIN is 958015 [speaker001:] Great! You're all verified. Alright so it should be 6065 Lexington Ave correct? [speaker002:] That is correct. [speaker001:] Okay I have that address all changed for you. Is there anything else that I can help you with today? [speaker002:] That is all. [speaker001:] Thank you and have a wonderful day! [speaker001:] Hi, thank you for contacting AcmeBrands, how may I help you today? hello, are you still there? [speaker002:] Hi sorry I want to make my shipping faster [speaker001:] Ok, it sounds like you have a shipping issue To get started, can I please get your full name or account ID? [speaker002:] sure my name is Albert Sanders [speaker001:] Hi Albert, can you please tell me more about your issue? [speaker002:] so yeah I ordered this jeans and I'm wondering if I can have it delivered faster [speaker001:] hmm, ok, let me take a look Are you trying to change the time of day it is delivered? Or maybe upgrade to overnight shipping? [speaker002:] yeah if I can upgrade so that ships faster that'd be great [speaker001:] Ok, to start, I will need to verify your identity can i get your Account ID and Order ID? [speaker002:] my account id: UXFN6Q7PVF order id: 0508197095 [speaker001:] Great, your identity has been verified Next, can you please tell me your shipping status? Has the item shipped yet? [speaker002:] yes I think it's in transit [speaker001:] Ok, that's a little more difficult. Can I please get your member level? [speaker002:] it's gold [speaker001:] Ok, since your item is in transit, i may be hard to reach However, since you are a gold member, I will do everything I can to make this happen. Since you want to upgrade to overnight shipping, that means you want it by tomorrow Let me update your order for you [speaker002:] that's correct [speaker001:] Ok, we hope to be able to get this to you as soon as possible Since you are a Gold Member, there are no extra associated fees for the expedited shipping Is there anything else I can help you with? [speaker002:] awesome so it's done? [speaker001:] yes, to the best of our ability [speaker002:] I'll get the order tomorrow? [speaker001:] if the item is already in transit, then it is likely to go through tomorrow already [speaker002:] I see thanks! [speaker001:] is there anything else you need today? [speaker002:] no that's all. Thanks a lot! [speaker001:] have a wonderful day! [speaker001:] Hello how can i help you [speaker002:] I would like double check my refund status for order 0095303972 [speaker001:] Okay sure, could i have your full name or account ID please [speaker002:] Sanya Afzal [speaker001:] Okay and i need your username and email adress also [speaker002:] sanyaa72 sanyaa72@email.com [speaker001:] Okay it looks like your refund is still in progress so it should be completed soon. [speaker002:] Ok and will it be refunded to paypal? [speaker001:] It will go through whatever you used to pay for the original order [speaker002:] ok, thanks [speaker001:] No problem, is there anything else i cna help you with today? [speaker001:] Hi, thanks for contacting us at Acme. How can I help you? [speaker002:] Hi [speaker001:] Hi there, how can I help? [speaker002:] A product I'd like to buy is out of stock They are Tommy Hilfiger jeans [speaker001:] Ok, I'd be happy to help you out with that today. Can I get your full name or account ID please? [speaker002:] yes My name is Chloe Zhang and ID is 22huj [speaker001:] Thanks. I'm going to write up a report letting our purchasing department know that this item is out of stock, and that they need to a better job keeping them in stock in the future. Is this a satisfactory resolution for you today? [speaker002:] Hm [speaker001:] If not, I can back order the item for you. [speaker002:] Yes, please do that. [speaker001:] It will ship out as soon as it's available again. Do you want to use the same credit card we have on file for this purchase? Hello? [speaker002:] Yes, I do [speaker001:] Ok, excellent. I went ahead and back ordered that for you. [speaker002:] thanks [speaker001:] So it will ship out as soon as we get some back in stock. We apologize for the inconvenience. Can I help you with anything else? [speaker002:] NO, thanks [speaker001:] Ok, great. Well then, have a fantastic day! [speaker001:] Hello, how can I help you? [speaker002:] Hi! I was wondering if you could help with my subscription payment? [speaker001:] Sure, can I have your name? [speaker002:] David Williams [speaker001:] Are you wanting to make a payment? [speaker002:] Actually, I was wanting to see if I could get an extension on the due date. [speaker001:] Okay, can I have account and order ID? [speaker002:] The account ID is SLT6MFWMIQ My order ID is 6146691662 [speaker001:] Thanks, and what is your membership level? [speaker002:] Currently it is guest [speaker001:] I'm sorry, but we don't allow extensions at the guest level. [speaker002:] Is there any way to get it approved? Maybe with a manager's OK? I really want to renew, but won't have the funds available until next week [speaker001:] I can escalate to a manager and one will call you back. What is your phone number? [speaker002:] Thank you! It's 674-4823 [speaker001:] A manager will call you back later today, is there anything else? [speaker001:] Hello, how may I assist you today? [speaker002:] Hi. I have been trying to add an item to my cart, but when I do the quantity in my cart is not updating. [speaker001:] Can I have your full name please? [speaker002:] Joyce Wu [speaker001:] Thank you Joyce. My first suggestion is to check to see if the item is sold out, you can find that on the bottom left side of the product page. [speaker002:] It doesn't look like it is. [speaker001:] Can you try refreshing the page and then trying to add the item again? [speaker002:] That doesn't work either. [speaker001:] How about logging out and then back in again? [speaker002:] That seems to work! [speaker001:] Great! Can I help with anything else? [speaker002:] No, thank you! [speaker001:] Awesome. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I had purchased these shoes for my anniversary dinner. When I received them I noticed a stain on them. So I would like to return them. [speaker001:] I see, I am sorry to hear that. Let's try to get this rectified as soon as possible. [speaker002:] thanks! [speaker001:] May I have your full name or account ID? [speaker002:] Chloe Zhang. Acct number 493756 [speaker001:] Thanks for that, I will need a couple more pieces of info if you don't mind. Could you give me your username, email address and Order ID? [speaker002:] my username is czhang46, czhang46@email.com, order Id 2710504879 [speaker001:] Fantastic, thank you so much. How would you like your refund? [speaker002:] can I have it refunded to PayPal? thanks, [speaker001:] We have a gift card, can credit your account, can send you a paper check or can refund the credit card you used. [speaker002:] The credit card I used [speaker001:] Ah through PayPal, got it, apologies. Just one moment. [speaker002:] 👍 [speaker001:] Fantastic, the amount has been refunded to the credit card you used. [speaker002:] Great! Thank you! [speaker001:] If you do not see a change within a couple of business days, feel free to recontact us. [speaker002:] ok [speaker001:] Is there anything else I can help you with today? [speaker002:] no, that is it. Thanks again! [speaker001:] Thank you have a great rest of your day! [speaker001:] Thank you for choosing AcmeBrands! How can I be of service today? [speaker002:] I would like to check the status of my account because I believe there is some missing credit worth $40 [speaker001:] I'm sorry to hear, let me check on that for you right away. What is your name, please? [speaker002:] Joyce Wu [speaker001:] Thank you, Joyce. And where was the credit supposed to originate? [speaker002:] promotional package [speaker001:] Got it, thank you. [speaker002:] welcome [speaker001:] It looks like the credit has been posted to your account. Sometimes you need to log out and back in to see it. Can you try that, please? [speaker002:] Okay I tried and I can see the credit now, thank you for your help today [speaker001:] You're welcome, can I help with anything else? [speaker002:] That is everything [speaker001:] Okay, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, my name's David Williams I'm a gold member there, but I'm sorry to say that I've lost my username I can't even find my file where I had my security details for the account [speaker001:] Glad to help, David, Give me a second. Can you please let me know your zip code and phone number to verify your identity? [speaker002:] 76298 169-4644 [speaker001:] thanks David. Your username is dwilliams1. [speaker002:] Ah, thanks [speaker001:] Great, is there anything else that I can help you with? [speaker002:] I think I can remember the trickery I used for the password, but let me just try it really quick Yes, I'm logged in now! Thanks for your help, that was all I needed [speaker001:] excellent, have a nice day! [speaker001:] good afternoon, how can I help you? [speaker002:] Hello! Please help! I am trying to purchase an item and cannot understand why my cart is not updating. [speaker001:] Sure, one moment please Ok would you tell me your name please [speaker002:] Crystal Minh [speaker001:] Ok miss crystal, Have you tried to refresh the page yet? [speaker002:] Yes! I have already tried that. [speaker001:] ok, Already trying to log out of your account and log back in? [speaker002:] Yes, I have also tried that a couple of times. [speaker001:] OK let's see, Have you already check if the product is Out-of-Stock? [speaker002:] Oh, let me see! Oh darn...how could I miss this! It seems that this jacket it currently out of stock in my size and color. That would explain it! Thank you so much for your assistance! *is [speaker001:] I'm glad to be able to answer your questions Miss Crystal [speaker002:] Thank you so much for your help! I guess I have to wait until ifwhen it comes back in stock. Thanks for your help! May you have a wonderful day! [speaker001:] thanks, no problem. Have a nice day [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Hi, i need to check my order status but I can't get past the authentication because I no longer have my phone [speaker001:] Oh, I'm sorry to hear that. Let's try to get your 2FA reset for you. Could you provide me with your Full name or account ID please? [speaker002:] Chloe Zhang [speaker001:] Thank you Chloe, I was able to pull up your account. Do you have access to your email still and if you could you provide me with that? [speaker002:] yes i do cz558088@email.com [speaker001:] Great let me note that information so I can sent out an email with instructions on resetting the authentication. Also here is a link to our security guidelines for safe practice. [speaker002:] Thank you [speaker001:] You should receive the email shortly. Was there anything else I could help you with? [speaker002:] nope that is all [speaker001:] Thank you for shopping with us. Have a wonderful day. [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] Hello Search bar isn't working. [speaker001:] Sorry to hear that. Let my give you a hand. Looks like the first suggestion is to log out and log back in. Give that a try and let me know if it helps. [speaker002:] I just tried that, it didn't work. [speaker001:] Alright let me check for the next solution. Looks like the next option is to clear your browser cookies. Go into your browser settings and go to more options and find the reset cookies option. [speaker002:] thanks, it just worked. [speaker001:] Awesome! [speaker002:] no problem. [speaker001:] Is there anything else I could do for you today? [speaker002:] no [speaker001:] Great. Have a wonderful day:] [speaker001:] hi [speaker002:] Hello! How can I help you today? [speaker001:] I want to return an item it has a stain Product: Boots [speaker002:] Sure. i can help you with that. Can I have your full name or account ID please so I can pull up your account. [speaker001:] Name: Joyce Wu [speaker002:] Thank you Joyce. Now I need your username, email address, and order ID to validate the purchase [speaker001:] Username: jw838310 Email Address: jw838310@email.com Order ID: 4168249619 [speaker002:] Thank you! And what is your membership level? [speaker001:] Member Level: Silver [speaker002:] When did you purchase the item you wish to return? [speaker001:] Purchase Date: 2019-11-20 [speaker002:] I can process the return for you. Can I have your full address so you can print out a shipping label. [speaker001:] Address: 3935 Kennedy St La Fayette, CA 67942 [speaker002:] Thank you! How would you like to return the item? In store, by mail, or at a drop off center? [speaker001:] mail [speaker002:] Ok. you are all set. Is there anything else I can help you with today? [speaker001:] no thank you [speaker002:] I hope you have a great day! [speaker001:] Hi, there. How may I help you? [speaker002:] hello i wanted to know why the calvin klein jacket, the one that's $79, is so expensive on your site compared to other sites: [speaker001:] Okay, let me check into that for you. Can I get your full name please? [speaker002:] Joyce Wu [speaker001:] May I have your Account ID and your Order ID? [speaker002:] Order ID: 2810130604 Account ID: OM6RMCHPFK [speaker001:] Ms. Wu, I apologize for the issue. Sometimes our prices change, and it's usually due to an algorithm in our system. [speaker002:] alrighty. anything you can do about the price difference? [speaker001:] I can give you a promo code to use that will hopefully make the price more acceptable. [speaker002:] ok [speaker001:] 0UK4M [speaker002:] thanks [speaker001:] Can I help you with anything else today? [speaker002:] that's it, thanks [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] I was billed for the premium subscription shopping service, but I never asked for that. So I just want to check on it. [speaker001:] No worries let me see what I can do for you Can I have your full name please? [speaker002:] My name is Crystal Minh. [speaker001:] And how did you learn about this Crystal? [speaker002:] I saw the premium subscription on my account. [speaker001:] Just to be clear, you personally saw this on your account and didn't hear about it from a secondary source or an email? [speaker002:] Someone else told me they saw it on my account. [speaker001:] And who was this? [speaker002:] My husband. [speaker001:] Okay, thank you! Let me check the system to see what the problem is [speaker002:] Thank you. [speaker001:] Well after checking, someone along the line must have made a mistake, because you don't have a premium subscription. You haven't been charged anything since your last purchase. [speaker002:] So I was never charged $40 for the service? [speaker001:] Nope. [speaker002:] Okay, great. Thank you! [speaker001:] Great! Is there anything else I can do for you today? [speaker002:] No, that was it. [speaker001:] Well then have a nice day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hello there I am Sanya Afzal [speaker001:] Hello Sanya [speaker002:] I am looking for a great new outfit and want to see your return policy before I buy What does it entail? [speaker001:] I would happy to help. Returns do depend on membership level. Are you a member? [speaker002:] Yes I have a gold membership [speaker001:] Great, you are allowed unlimited returns. Do you have any other questions for me today? [speaker002:] perfect that is great! Nope. [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Yes, thanks. I'm going to need new clothes for a job I start in spring. Do you know when the spring collection comes out? [speaker001:] Sure. Let me check that for you. The collections come out the third day of the month for the corresponding season. The spring collection comes out April 3rd [speaker002:] Oh, perfect timing, I'm so excited! [speaker001:] Great! Good luck with the new job. Anything else I can help with? [speaker001:] Okay, how can i help you today [speaker002:] Hi! i would like to return an item I had purchased because I realize I do not need it anymore I was hoping you could help me get a refund for the same [speaker001:] Okay sure, could i get your full name username email and order ID please [speaker002:] Norman Bouchard Username: nbouchard570 nbouchard570@email.com Order ID: 7833192835 [speaker001:] Okay, could i get your membership level and date of purchase [speaker002:] Gold 2019-10-07 [speaker001:] Okay and could i get your adress for the shipping label for your return [speaker002:] 9940 Woodshore St San Mateo, NY 14537 [speaker001:] Okay i have sent you the link with the shipping label You can return by mail in store or at a dropoff centre is there anything else i can do for you [speaker002:] That is all. Thanks for your help [speaker001:] Okay great, have a good day [speaker001:] Hi! How can I help you today? [speaker002:] hi I'm thinking of buying something but I have a question Does the Tommy Hilfiger jacket shrink after washing? [speaker001:] No, this jacket is made of high-quality fabric that won't shrink after washing. You should be careful not to over-dry it. We recommend either line drying it or putting it in a dryer with low heat. Is there anything else I can help you with today? [speaker002:] No, that's everything. Thank you! [speaker001:] You're welcome! have a great day [speaker001:] Hi! how can i help you? [speaker002:] Hi, I am returning something for refund and I wonder if it can be added to a previous refund request? [speaker001:] definitely can i please have your name and account id [speaker002:] joyce wu I don't have my acct id but my user name is joycew28 and my email is joycew28@email.com and the order I want a refund on is 2189298550 [speaker001:] amazing htank you. What is the new item that you want to return? [speaker002:] Jacket Tommy Hilfiger $79 paid by credit card on 11-08-2019 [speaker001:] What was your previous refunded amount? [speaker002:] $100 [speaker001:] Do you need anything else? [speaker002:] No, I'm good and thanks. [speaker001:] thank ou! [speaker001:] Hi, and thanks for contacting customer service. What can I do for you today? [speaker002:] Hello I have signed up for a premium subscription shopping service, which offers benefits such as expedited shipping and special discounts. I have questions about the status of your subscription because I want to keep my subscription [speaker001:] Okay, I'm happy to check on that for you. Can I have your full name so that I can pull up your account, please? [speaker002:] Name: Sanya Afzal [speaker001:] Thank you, Sanya. What would you like to know about your subscription? [speaker002:] When is the annual fee due? I'd like to pay this fee if the due date is today. [speaker001:] Okay. Can I get your account ID and order ID, please, to verify your identity? [speaker002:] Account ID: WH0NV9SG0A Order ID: 3882873346 [speaker001:] Thank you, one moment, please. Got it, thanks! Your subscription is actually not currently active, you owe $14 today for it. Would you like to pay it with your card on file? [speaker002:] Yes [speaker001:] Done! I'm sending you a link to access this information in the future if you don't want to have to go through customer service. You will need your username to access that. Do you know it? [speaker002:] Yes username: sanyaafzal [speaker001:] Great, then you should be all set. Can I help you with anything else? [speaker002:] No but htank you [speaker001:] You're welcome, have a great day! [speaker001:] Hi, how may I help you today? [speaker002:] Hi, my name is Joyce and I want to check the status of my account [speaker001:] Hello Joyce, my name is Peter and I'd be happy to help you with that today what would you like to know about your account? [speaker002:] So it seems an extra service was added without my knowledge? I just got an email about it. I never asked for this, I bet I accidentally clicked on one of those ads [speaker001:] OK, we can take care of this for you Can I get your last name to pull up your account? [speaker002:] Wu [speaker001:] Ok, and you mentioned you heard about this through an email notification [speaker002:] Yea [speaker001:] Ok, and let's see what the system has to say. Ok, this does seem to be an issue [speaker002:] Yea, I mean I shop at AcmeBrands quite often but the extra subscription service isn't really needed I got charged $40 for it, can I get a refund? [speaker001:] Certainly, let's process that refund too [speaker002:] Great! [speaker001:] Sorry for the inconvenience. Is there anything else I can help you with today? [speaker002:] No, that's all [speaker001:] Great, have a nice day than Joyce! [speaker001:] Hi! How may I help you? [speaker002:] I want to check the status of my account, my husband is saying the premium was removed for some reason. I would like to get that back [speaker001:] I see, let me help you with that. May I have your full name andor account ID? [speaker002:] Joyce Wu [speaker001:] Thanks Joyce! I've pulled up your account. So just to confirm, you heard about this from your spouse? [speaker002:] Well we had the premium, he usually manages it but he's saying its been removed from the account for whatever reason. [speaker001:] Okay, no problem. Let me check our system to see if this was an error. It seems this was an error on our part. I apologize for the confusion! I'll reinstate your service for you in a sec. Done! Your service should have been reinstated. [speaker002:] Excellent, thanks so much that was all I needed [speaker001:] No problem! Can you see the service being activated on your account? [speaker002:] Yes I am seeing its back up thanks again [speaker001:] No problem. Have a great day! [speaker001:] Hi, there. How can I help you? [speaker002:] Yeah, this is really strange. I was trying to search for a Guess shirt but I keep getting Michael Kors boots instead! [speaker001:] Oh that's strange. Let's see if I can help you out. [speaker002:] I hope you can! [speaker001:] Try logging out of your account then logging back in. [speaker002:] Okay, just a sec That didn't work. [speaker001:] Okay, clear the cookies from your browswer, then try again. [speaker002:] How do I do that? [speaker001:] Go to the Setting option on your browser, then click on More Details. [speaker002:] Okay, let me try that. Oh, that fixed it! [speaker001:] Awesome! It's a good idea to do that every now and again. [speaker002:] Sounds like it! [speaker001:] May I help you with anything else? [speaker002:] No, that's everything. [speaker001:] Have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] hey my friend's birthday is coming up and I want to buy her a few things. When is your spring collection available? [speaker001:] The spring collection started on April 3rd, so you're right on time [speaker002:] oh perfect! I hope shipping is quick as I left everything to the last minute [speaker001:] Yes, we do offer expedited shipping. I hope you find everything you are looking for Is there anything else I can help with, or would you like to get back to your shopping? [speaker002:] I'm going to shop. thanks! [speaker001:] You're welcome. Have a great day, and a great birthday, indirectly;] [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] yes i would like to know when the local store closes in my area [speaker001:] Sure I can help you with that. Can I have your name please? [speaker002:] David Williams [speaker001:] Thank you, David. Let me pull that information up for you. Local store hours can vary, but AcmeBrands encourages all of our stores to be open from 8AM to 11PM. You can always visit us online at www.acmebrands.com for 24 hour service. On the website you can make purchases, process refunds, and get answers to your common questions. Can I help you with any other information today? [speaker002:] ok, thanks for the help that will be all [speaker001:] Thank you and have a great day David! [speaker001:] Hey, my name is David Williams My cart isn't working [speaker002:] Thanks for contacting AcmeBrands, let me see how I can fix that for you. Before we do much else, can you please refresh the page and try again? [speaker001:] Ok, i already did it 3 times, but I'll do it again There, still broken just like last time! [speaker002:] Ok, perhaps the item is out of stock? [speaker001:] Nope I already looked into that as well Can you just make the purchase for me? That worked last time [speaker002:] Ok, sure What are you trying to buy? [speaker001:] Calvin Klein jacket for $94 [speaker002:] Ok David, let me enter those details. Ok, I have gone ahead and done that for you [speaker001:] OK great yea, the website always seems to have glitches luckily customer service is always helpful [speaker002:] Well, thank you! [speaker001:] This has gone quite smoothly That's all I need [speaker002:] Yes, and you will be getting a confirmation email soon about your jacket [speaker001:] Great, thanks bye! [speaker002:] Good bye! [speaker001:] hello, how can I help? [speaker002:] I'm trying to look online at my order status but I can't get into my account [speaker001:] what seems to be the problem? [speaker002:] I forgot my username [speaker001:] oh that happens all of the time. don't worry, we will get you back online in a jiffy! what is your name? if you remember... [speaker002:] Rodriguez Domingo [speaker001:] [jk]. I need 2 of the following: zip code, email or phone number [speaker002:] 35474 185-562-8485 [speaker001:] hmm. would you mind double checking that phone number for me pls? [speaker002:] 185-562-8485 [speaker001:] our system has no record of that phone number perhaps you have an email I could try? [speaker002:] rd664699@email.com [speaker001:] are you sure it starts with a 1 that seems unusual ok let me try that instead. there we go! your username is rdomingo1 in there anything else i can help you with? [speaker002:] No, thanks for your help [speaker001:] ok. have a good day [speaker001:] Hello, how can i help you [speaker002:] I never received the item that I ordered. I have been waiting 5 days. [speaker001:] Do you think it was lost? [speaker002:] I don't know. I just know I have never received it. [speaker001:] Okay, can i get your full name. [speaker002:] Crystal Minh [speaker001:] Okay i found your account, crystal. I need to validate purchase now for that can i get your username, email and order id. [speaker002:] crystalminh355 crystalminh355@email.com 0321046048 [speaker001:] Thank you. Has your order been marked as delivered for shipping status? [speaker002:] I don't see any shipping status. [speaker001:] Okay, Sometimes packages can be marked as delivered but can still take a couple days to arrive. It also may still be just in transit. Please try to wait for 7 days. If it has not arrived by then I will ship a new order out for you. [speaker002:] Ok. Thanks [speaker001:] Do you need anymore help? [speaker002:] No, that's all. [speaker001:] have a great day. [speaker001:] Hey, how can I help you? [speaker002:] I'm having a problem with your website. It's running so slow that I can't use it. [speaker001:] Sorry to hear that. One moment please. [speaker002:] ok [speaker001:] Have you tried to visit another website to see if the trouble is with your connection? [speaker002:] Yes I just did. It's not my connection. [speaker001:] Okay, no worries. Can you try logging out of your account and back in? [speaker002:] That helped. It's running much better now. [speaker001:] Great, is there anyting else you need help with? [speaker001:] hello [speaker002:] I got a promo code five days ago and for whatever reason it keeps coming up as invalid [speaker001:] Sorry about this Give me your full name [speaker002:] Crystal Minh [speaker001:] I can see your details [speaker002:] alright [speaker001:] What is your membership level? [speaker002:] silver [speaker001:] You qualify for a new code I will generate another for you now [speaker002:] thank you [speaker001:] Here is you new promo code: 72XZA Use this new code [speaker002:] i appreciate the help that was all i needed [speaker001:] You are welcome Would that be all for today? [speaker001:] Hello, how are you doing today? [speaker002:] Hi there. [speaker001:] What can I help you with? [speaker002:] I made an order but I'm hoping I can switch the delivery to next week. [speaker001:] Let me look into that for you, can I please have your name? [speaker002:] David Williams [speaker001:] Thanks David. I will also need your account ID and order ID [speaker002:] Account ID: 384N44BNDN Order ID: 1315515941 [speaker001:] Has the order shipped yet? [speaker002:] Yes, and the shipping status says delivered, but I haven't seen it yet. [speaker001:] It's too late to change the date of the delivery then, I'm sorry. Sometimes packages are marked as delivered but they still come a couple of days later. Let me see if I can credit your account for the cost of shipping. What membership do you have? [speaker002:] I'm Gold level [speaker001:] Perfect, I can credit your account the amount of shipping then! [speaker002:] Great, thanks! [speaker001:] You're welcome:] Is there anything else I can help you with today? [speaker002:] No, that was it! Thanks again! [speaker001:] Have a great day! [speaker001:] Hello, thank you for reaching out to us today. How may I help you? [speaker002:] I think the payment method of my order is wrong I'd like to check [speaker001:] Oh I'm sorry to hear that. Let's see what we can do to get that fixed for you. First could you provide me with your Full name so I can pull up your account? [speaker002:] Joseph Banter [speaker001:] Thank you Joseph. I was able to pull up the account. To verify your identity, could you please provide me with your Account ID and order ID? [speaker002:] KRQYTAAS0X and 2903552540 [speaker001:] Alright, everything looks good. And the last thing I'll need to know before we can get that changed is the shipping status for the order. [speaker002:] it says Order Received [speaker001:] Great, since the item has yet to ship I can change the payment method. What would you like to change it to? [speaker002:] Credit Card [speaker001:] Did you have a number you would like to provide or should I use the card on file? [speaker002:] yes use the card on file [speaker001:] Alright, I'll go ahead and set that up. [speaker002:] thank you [speaker001:] All set, was there anything else I could help you with? [speaker002:] that was all have a nice day [speaker001:] Thank you for shopping with us. Be safe and have a great day! [speaker001:] Hi [speaker002:] Hello, how can I help you? [speaker001:] can you tell me the price of overnight shipping i cant seem to find it [speaker002:] sure. IT depends on the weight. [speaker001:] i am just ordering 3 things [speaker002:] For within the continental US, it is $39.99 for up to 5 pounds It goes up to $54.99 for up to 10 pounds It is $69.99 above that It is $10 more for Alaska and Hawaii [speaker001:] jeans-michael kors, jacket-michael kors, and boots-Guess sounds like those will be above 10lbs [speaker002:] could be is there anything else for you today? Note, we do not ship outside the USofA [speaker001:] no thats all thanks, [speaker002:] ok have a good day! [speaker001:] Hi, there! How may I help you? [speaker002:] Hi I forgot my password. Can you help reset it [speaker001:] Oh no! Yes, I can help you. What is your full name? [speaker002:] Norman Bouchard [speaker001:] May I have your Username? [speaker002:] Nbouchard [speaker001:] I will need to generate a new password for you. Do you have your PIN? [speaker002:] 3456 [speaker001:] Here is your new password: d2um8qahe4a [speaker002:] Great. Thanks for your help [speaker001:] You're welcome. May I help you with anything else? [speaker002:] that's all. Thanks [speaker001:] Have a great day! [speaker001:] hi, i would like to change the address on my account [speaker002:] Sure! what is your name [speaker001:] Joseph Banter [speaker002:] What is your current address? [speaker001:] Address: 5179 Circle Drive Brighton, WA 67982 [speaker002:] Cna i pleas ehave your email, user name, pin, zip code, phone number, or password for verification i just need three of htem [speaker001:] Email Address: josephbanter131@email.com | Username: josephbanter131 | Phone Number: 269-7706 [speaker002:] Wahat is the new address? [speaker001:] 5179 Circle Drive Brighton, WA 67982 [speaker002:] Do you need anything else? [speaker001:] Hello [speaker002:] Hello. What can I do for you today? [speaker001:] I would like to ugrade my order to overnight delivery [speaker002:] I can help with that. Can I get your full name please? [speaker001:] Albert Sanders [speaker002:] Thank you Mr Sanders. Next can I get your account id and your order id? [speaker001:] 8m57wkeeh7 8375218513 [speaker002:] And do you have your shipping status? [speaker001:] yes and silly me it says delivered Better go retrieve it from mamas house:] Thank you for your help [speaker002:] Ah, there you go. Did you need anything else today? [speaker001:] Have a nice day! No that was all [speaker002:] Thanks, same to you. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Can you please tell me how I can get the premium membership. I have silver now but want to move up, thanks. [speaker001:] Yes I would happy to explain this to you. Premium membership is earned through repeated purchases over time. Currently you on silver which is 1k purchse, gold is 2k so to move up you would just need to make more purchases. [speaker002:] oh, ok. I am up to the challenge, lol. Thanks for the infromation. information [speaker001:] Great, do you need anything else today? [speaker002:] No, thanks again. [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] HI, what can I do for you? [speaker002:] I want to check on my order, but I can't access my account. I lost the phone I use for two-factor authentication. [speaker001:] Oh no, I am sorry about that. Can I have your name [speaker002:] My name is David Williams [speaker001:] Thank you, can I have your email address? [speaker002:] My email address is dwilliams810@email.com [speaker001:] I have resent a code to that email address for you. Anything else I can help you with? [speaker002:] Great, thank you!! And no, that was all. [speaker001:] Have a good day [speaker001:] Thank you for contacting AcmeBrands! Could I have your name? [speaker002:] I am missing credits worth $40. My husband told me that. My creidts came from a one time deal on a previous purchase my name is Joyce Wu [speaker001:] Okay, Joyce. I'd be happy to assist you with resolving this issue. I've pulled up your account. Give me one moment while I research this for you. Yes, I see that the credit wasn't applied to your account correctly and I do apologize for that. Instead, you can use promo code OFNNA for $40 off your next order. [speaker002:] thank you so smuch!! thats all i need [speaker001:] You're welcome. Is there anything else I can help you with? [speaker002:] nope [speaker001:] Great! Enjoy your day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I was thinking about buying a pair of Tommy Hilfiger jeans. Can you tell me the best way to remove a grass stain from them? [speaker001:] Glad to help. May I have your name please? [speaker002:] Sure, I am Joseph Banter [speaker001:] thanks Joseph. give me a second. You may soak a household sponge in undiluted white vinegar and dab lightly on the stained area. then dry with paper towels and repeat the treatment as needed. [speaker002:] can I then wash and dry them? [speaker001:] Sure, you can wash your jeans in the washing machine and launder as usual, using the washer's cold water setting. [speaker002:] can I dry them in the machine or line dry? [speaker001:] You can dry them in the machine. [speaker002:] Okay, great. Thanks for your help. Have a good day [speaker001:] Great, is there anything else that I can help you with? [speaker002:] no thanks [speaker001:] Have a nice day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello So, I keep trying to purchase an order, but my credit card keeps getting rejected. [speaker001:] Oh I'm sorry to hear that. I can help troubleshoot that. Can I have your name please? [speaker002:] Thank you. It's Joseph Banter [speaker001:] Thank you, Joseph. Okay. First can you try entering the information for me again. [speaker002:] Okay, give me one second. No, unfortunately it's still getting rejected. [speaker001:] Hm. I'm sure you already checked, but just in case. Could you make sure the card isn't expired please? [speaker002:] Nope. The card isn't expired [speaker001:] Okay. One last thing we could try. Could you try logging out and then back in to the account? [speaker002:] Okay hold on. Okay, that actually did work! Thank you [speaker001:] Oh great! I'm glad we could find a solution! Can I help you with anything else today? [speaker002:] No that would be all. Thank you for your help [speaker001:] Thank you and have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Can i check my order status [speaker001:] Sure, can I please have your full name or account ID? [speaker002:] Crystal Minh So my order status says 2 jeans, but i only ordered 1 item [speaker001:] I see. [speaker002:] i only was charged for one item though [speaker001:] Not a problem, can I have the account ID and order ID to investigate further please? [speaker002:] 2931238681 B0M1JJAH2A [speaker001:] What is the shipping status? [speaker002:] in transit [speaker001:] Alright, until it is delivered we cannot do anything so please contact us when that happens! Is there anything else I can do for you? [speaker002:] hmm ok sounds good [speaker001:] Great, have a good day! [speaker001:] Hello, how may I help you? [speaker002:] My account was removed without anyone telling me and I'd like to get it back [speaker001:] What's your full name? [speaker002:] Sanya Afzal [speaker001:] When you say account, do you mean your subscription? [speaker002:] Actually, it was my subscription that was removed, sorry Yes Do you know what happened? [speaker001:] Where did you hear about it? [speaker002:] My husband And when I went to check my account, I saw that he was right. For once. [speaker001:] Okay. I will do my best to get to the bottom of it. Yes, it appears that he was in fact right. Husband 1, spouse: a bazillion. Kidding, but I added your service back on. You don't have to pay any fees or anything [speaker002:] Lol, you are more right than you know. Thank you so much for your help! [speaker001:] Can you check to see if it's back on there? [speaker002:] I am going to log in right now. [speaker001:] We've got the same thing going on at my house:] [speaker002:] Yay! It's back! [speaker001:] Great [speaker002:] You need to keep them in shape!:] [speaker001:] Sure do! Can I help with anything else? [speaker002:] No, I'm good. Thank you so much again. [speaker001:] Have a great night then! [speaker002:] You too! [speaker001:] You're welcome [speaker001:] I'm interested in these Tommy Hilfiger boots but I need to know some more info on them. [speaker002:] Okay, just one minute please. [speaker001:] Specifically I'm curius how you would remove paint from them if you got paint on them.?? [speaker002:] I understand. Can I have your name please? [speaker001:] Sure, it's Chloe Zhang. [speaker002:] To treat paint stain on your boots, please follow the steps below. 1. Brush off the excess paint. 2. Use a coarse brush or toothbrush to flake off the dried excess paint. 3. Apply a soapy mixture to the stain. 4. Scrape off the softened paint. 5. Rub [speaker001:] Ok so it shoudl be easy to remove paint if I need to. I think i'll be ordering them then, thanks! [speaker002:] That's great. Is there anything else I can help you with? [speaker001:] Nope that's it, thanks! [speaker002:] Okay, thank you and have a great day! [speaker001:] How may I help you? [speaker002:] Hi! I'm hoping you can help me check in on my subscription. I'm worried that it may have lapsed! [speaker001:] i see, you would like to check your subscription status, I am happy to help i need your full name to pull up the account [speaker002:] Thank you! It's Albert Sanders [speaker001:] i will also then need your account and order id [speaker002:] Account ID: 9BVPQTW90N 1154335182 is my order ID [speaker001:] thanks now i need your username and email [speaker002:] AlbySan123 and albysan123@mail.com [speaker001:] thank you! my apologies, i followed the wrong info, i need to fix something on my end [speaker002:] No worries! Just looking to find out if I owe on my premium subscription [speaker001:] Ok, now we are on track. it looks like your subscription is active, but has a due amount of $55 tomorrow [speaker002:] Oh ok! Can I pay that now? [speaker001:] in the future, you can use this link with your username to check the status, and yes we can pay it now [speaker002:] Excellent, I will remember that [speaker001:] would you like to use the card on file for payment? [speaker002:] Yes please [speaker001:] ok, your subscription has been paid and renewed, can i help with anything else? [speaker002:] That covers everything, thank you so much for your help! [speaker001:] have a nice day! [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hi! i wanted to see if there was ANY way around a product being out of stock. I dont want to complain because i know these are trying times, But i really need that new calvin klein jacket! [speaker001:] Sure, let me look in to this for you. I understand how frustrating this can be! Can I get your full name or Account ID? [speaker002:] Sure, my name is albert, and my username is asanders301 [speaker001:] Can I get your last name to pull up your account Albert? [speaker002:] Sanders, albery sanders, sorry about that cant even type today, ALBERT [speaker001:] I got it, thanks Albert!:] I can write up a report for the purchasing department so they can do a better job of ordering more stock. [speaker002:] Sure! but is there anything we can do maybe a different color that is in stock? [speaker001:] If the website shows it is out of stock in every color there is nothing I can do. [speaker002:] Alright then, thank you very much! [speaker001:] I encourage you to check back often as we get new stock all the time! Is there anything else I can help you with? If you give me the exact item I will also let purchasing know which item this is in regards to. [speaker002:] Product: Jacket Brand: Calvin Klein Amount: $89 I will keep refreshing the page so i can get this when it becomes available thank you so much for your time [speaker001:] Thank you, have a great day. [speaker001:] Hey, I'm Donny. How can I help? [speaker002:] Hello, I need to know more about some Guess boots I am interested in. Do they come with a warranty [speaker001:] I'd love to help. Give me one moment to figure that out for you. It looks like the Guess boots come with a 12 month warranty that covers defects in materials and workmanship. This is a warranty that is free of charge with every purchase of Guess boots. Does that information help? [speaker002:] Thank you that helps me greatly [speaker001:] Awesome glad I could help:] Is there anything else I could do for you today? [speaker002:] That is all [speaker001:] Great. Thanks for chatting and I hope you have a great day! [speaker001:] Hello! Thank you for contacting us today! How can I help you? [speaker002:] Hi there, I'm thinking about buying some boots, and I was wondering if you could give me more info as far as what the lace color is. Is it black or dark brown? [speaker001:] Of course! Can I get your name please? [speaker002:] Sure! It's Joyce Wu. [speaker001:] Thank you, Joyce. Let me get that information for you. [speaker002:] Thank you very much. [speaker001:] Okay, Joyce. So we use a very high-end leather for our boots and 90% of the boots are black. To go along with the boot color the laces are also black. Black has been deemed more stylish for this season. However... some of them are designed to wear a bit so they will have a dark brown touch over time. You can find on our website which products will wear like that. Is there any other information I can help you with today? [speaker002:] Oh I see! Okay that answers my question then. That's the only question I had for you; thank you so much for answering it for me.:] [speaker001:] Thank you and have a great day! [speaker001:] Hi i forgot my user name. [speaker002:] Glad to help. May I have your full name please? [speaker001:] My name is Joyce Wu [speaker002:] thanks Joyce. Can you please let me know your zip code and phone number to verify your identity? [speaker001:] 051-3279 59590 [speaker002:] Perfect. Your username is jwu1. [speaker001:] Thank you!! That's all I needed [speaker002:] Have a nice day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hello! I went on a long hike yesterday and I lost the phone that I use for my two factor authentication on the hike Now, I have an order that I need to check but I can't get into my account Can you help me get in? [speaker001:] I'm sorry to hear that you lost your phone. I can help you with accessing your account. Can I have your name or account ID? [speaker002:] Sanya Afzal I appreciate it. It was a really expensive phone, so I'm so mad at myself! [speaker001:] I'll need to send you a email that will include a reset code. What is your email address? [speaker002:] sanya234@gmail.com [speaker001:] You'll receive the email shortly and it will include instructions on how to use the reset code. We recommend that you always use the best security practices with your account. I'll be sending a link about security practices as well. [speaker002:] Okay, thank you I will try to follow those practices Oh! I see the email now I'm going to try to log in [speaker001:] Great! Is there anything else I can help you with? [speaker002:] I just was able to get in I'm so relieved That's all I needed [speaker001:] You're welcome. I hope you enjoy your weekend! [speaker001:] Hi! How can I help you today? [speaker002:] I had an item in my cart yesterday and today when I went back to purchase it, the price was much higher. [speaker001:] I know that can be frustrating. I will look into that for you. What is your full name? [speaker002:] Albert Sanders [speaker001:] Thank you, Albert. Sometimes our pricing algorithms change the prices dynamically, depending on a number of factors such as market size and demand. Since you had this item in your cart yesterday for a lower price, I would like to honor that by genera generating a promo code* Sorry, I got cut off there. Would that work for you? I'll give you a promo code to use with your order. [speaker002:] That sounds great! thanks. [speaker001:] C7Z2Y is your promo code. Just use it within 7 days! And you're welcome:] Is there anything else I can help you with today? [speaker002:] No thanks! [speaker001:] You're welcome! Have a great day. [speaker001:] Hi how can I help you [speaker002:] i need to change my primary payment method [speaker001:] OK I can help with that Can I get your full name [speaker002:] Albert Sanders [speaker001:] can I get your zip code, phone number and email [speaker002:] 13540, 888-8888, albertsanders688@email.com [speaker001:] Great, now what was the OLD payment method [speaker002:] debit [speaker001:] And now the NEW one [speaker002:] visa [speaker001:] Great, you're all set Anything else I can help you with? [speaker002:] no, thank you [speaker001:] Have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I want to return an item, the color isn't what I thought it would be. Can you help? [speaker001:] Glad to help. May I have your full name please? [speaker002:] Crystal Minh Username: crystalm411 [speaker001:] thanks Crystal. Can you please let me have your username, email address and Order ID to validate this purchase? [speaker002:] Email Address: crystalm411@email.com Order ID: 6184509735 I have Gold membership, for just this reason. [speaker001:] give me a second. Great, gold members get unlimited returns. Can you give me your full address so that I can print the shipping label for the return? [speaker002:] 7777 Primrose Ave Newark, WA 71621 [speaker001:] and how would you like the return? [speaker002:] I'll just mail it back from my home. [speaker001:] Good. You can go ahead and print the shipping label now and proceed with the return. [speaker002:] Great, I'll do that. I appreciate it and goodbye. [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] no, not now. [speaker001:] Have a nice day! [speaker001:] Hi how can I help you [speaker002:] Hello, I would like to know more about a product I am interested in. I would like to know if there is a size large in stock of the Michael Kors jacket [speaker001:] Sure let me check. Our jackets come in several sizes. However, if the jackets are listed as empty on the website, then we are currently out of stock. Jackets are refilled every month at the end of the month, depending on the current season and fashion trends. Please check back around that time for your jacket of interest. Does that help? [speaker002:] Yes it does, thank you very much [speaker001:] Any other questions? [speaker002:] That is all [speaker001:] Have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] I need to change the shipping address that I entered when I placed my order. [speaker001:] Glad to help. May I have your full name please? [speaker002:] Norman Bouchard [speaker001:] thanks Norman. Do you want to change the shipping address for this particular order only? [speaker002:] Yes [speaker001:] What is the shipping status of the order? [speaker002:] Out for Delivery [speaker001:] Thanks. Can you please let me have your username, email address and Order ID to validate this purchase? [speaker002:] Order ID: 4075866830 Email Address: nb086052@email.com Account ID: RIFKZSVIWO Username: nb086052 [speaker001:] thanks. Perfect. What is your new shipping address for this order? [speaker002:] Thank you! 0321 Woodshore St La Fayette, NY 75160 [speaker001:] Your new shipping address has been updated. [speaker002:] Thank you! [speaker001:] Great, is there anything else that I can help you with? [speaker002:] That is all! [speaker001:] Have a nice day! [speaker001:] Hello what can I help you with today? [speaker002:] Hi I have a question about my account [speaker001:] Okay, what is the question? [speaker002:] I just noticed my name is spelled incorrectly and I wanted to correct that [speaker001:] Okay we can certainly get that addressed for you today. Just to make sure were on the right page. We need to change the name on your account so that it has the correct spelling? [speaker002:] yes [speaker001:] Okay not a problem. Can you provide me with your Full Name and Account ID? [speaker002:] My name is Sanya Afzal ID is sa903953 You have my name as Afzali I want to take out the "i" [speaker001:] Okay. I'm pulling up your account now. Okay. Next we will need to verify your identity. Can you confirm three of the following fields? Zip, phone number, pin number, username, password, email address, order ID of previous purchase [speaker002:] zip is 20657 phone is 953-983-5853 email is sa903953@email.com user name is sa903953 [speaker001:] Okay I've verified your identity. You wish to update the name to "Sanya Afzal" is that correct? [speaker002:] yes that's my correct spelling [speaker001:] Your account has been successfully updated. Is there anything else I can do for you? [speaker002:] ok cool that's great that's it [speaker001:] Awesome. You have a wonderful day! Goodbye. [speaker001:] Hi! how can I help you? [speaker002:] Hey! I just have a question about my subscription. [speaker001:] Sure, what's your question? [speaker002:] I just need to see when my fee is due. [speaker001:] no problem! May I have your name please? [speaker002:] Joseph Banter [speaker001:] Thanks, I'll also need your account ID and order ID please [speaker002:] 0TGWMQQIG4, 8617501006 [speaker001:] Thanks! It looks like it is due today in the amount of $20 you would like me to make that payment? [speaker002:] Ok great, can I pay for it now? Yes please [speaker001:] sure, I've taken care of that for you and charged you the $20. I'll also email you a link so you can check your subscription status online in the future! [speaker002:] Terrific. Thanks! [speaker001:] Anything else I can help you with today? [speaker002:] That's all! [speaker001:] Great, have a good day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi there, I just wanted to make sure I'm paying the shipping cost along with what the product says it costs, like both are bundled in together because I just got an e-mail that doesn't say that. Can you tell me if it's included or not included in the total cost? [speaker001:] Sure, I can check on that for you. Can I have your full name, account ID, order ID, username, and email address, please? [speaker002:] My full name is David Williams. My account ID is SPVDC8C1XW, my order ID is 1176283275, my username is davidwilliams210, and my e-mail address is davidwilliams210@email.com [speaker001:] Thank you for the info, David. I have looked at your order and it looks like everything is correct in our system, so the email was inaccurate. You can disregard it. The shipping was included with your purchase. Is there anything else I can help you with today? [speaker002:] Thank you! That's all I needed to know. Thanks for your help.:] [speaker001:] You're very welcome! have a great day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi I have a question about a purchase I am trying to make Your system keeps rejecting my credit card even though I used it here before. [speaker001:] OK. Let me check that out for you. Please try entering the numbers again and let me know if it works. [speaker002:] ok hold on a second let me go back to it [speaker001:] OK [speaker002:] no it didn't work. same message. my card is "invalid" whatever that means [speaker001:] OK. Log out and log back in. That may refresh the page. Let me know. [speaker002:] ok hold on [speaker001:] OK [speaker002:] oh hey that worked! [speaker001:] Excellent! [speaker002:] thanks I wouldn't have thought of that [speaker001:] Anything else I can help with? [speaker001:] Hello, how can I help you today? [speaker002:] I was charged for an item I didn't purchase. [speaker001:] Let me look into that for you. Can I get your full name and account ID please? [speaker002:] Alessandro Phoenix [speaker001:] Alright, I have your account pulled up. Next I need your user ID, the email tied to the account, and the order ID you were sent for the order in question. [speaker002:] ap553608 ap553608@email.com Order ID: 2110178554 [speaker001:] Alright, there does appear to be a discrepancy in the account. I am going to go ahead and issue a full credit. Alright that is all taken care of. Sorry about the issue Is there anything else I can do for you today?\ [speaker002:] Thank you. No, that should do it. [speaker001:] No problem at all. You have a great day. [speaker001:] Hello, My name is James. May I have your name? [speaker002:] yes i would like to return a product i previously ordered because it is the wrong size for my son [speaker001:] Okay, I can help with that. May I have your name and account number? [speaker002:] My name is Albert Sanders and i dont have the account number on me right now but i do the order id number which is 0302719044 [speaker001:] I will need your username and your email address to verify the purchase [speaker002:] my username is as380700 and email address is as380700@email.com [speaker001:] What method of refund would you like. I can send you a prepaid gift card, put the value on your account, send a paper check, or refund your credit card [speaker002:] I prefer to put the value on my account [speaker001:] What is the dollar amount of the purchase? [speaker002:] $54 [speaker001:] Can I help you with anything else? [speaker002:] no, that will be all. thank you for your help today [speaker001:] You're welcome. Have a good day. [speaker001:] Hello, how can I help you? [speaker002:] Can you help with a password reset? [speaker001:] Yes, I can. What is your username? [speaker002:] Alessandro Phoenix sorry, you asked for user alessandrop753 [speaker001:] I can't get your password, but I can get a new one for you. [speaker002:] that will work, thanks [speaker001:] Please make up a pin number to remember for your password. [speaker002:] ok [speaker001:] What is the number? [speaker002:] 9988 [speaker001:] Your new password is 1hdknox14yp. [speaker002:] ok, thanks [speaker001:] Is there anything else I can help you with? [speaker002:] nope, that does it [speaker001:] Have a nice day! [speaker001:] Hello how can i help you [speaker002:] Hi. I've ordered wrong item I think and needed to change shipping Norman Bouchard [speaker001:] what is the shipping status? [speaker002:] Out for delivery 2061772038 nbouchard656@email.com IK5BUJMMYL [speaker001:] your order has been udpated do you need anything else [speaker002:] Yes what shipping did you use and I need to change the order i need Michael kor boots not tommy hiliger [speaker001:] i updated the order to send the michael kor boots [speaker001:] Hello, how can I help today? [speaker002:] Hi! I actually have a quick question [speaker001:] Sure thing. [speaker002:] I wanted to check the details of the cost of shipping? I feel like my shipping fee is really high [speaker001:] So you currently have an order and feel like the shipping cost is high? [speaker002:] Yes [speaker001:] Can i start with your full name? [speaker002:] Are there any deals or anything? Crystal Minh [speaker001:] Ill see what I can do. Just making sure you already placed the order or it has not been placed? [speaker002:] Yes, I already placed the order I see the status as "order received." [speaker001:] Alright, were you possibly looking to downgrade the shipping? [speaker002:] Whatever would make it less expensive Would I receive the item later? [speaker001:] In that case if you did yes [speaker002:] How much later? [speaker001:] a few days usually Would you prefer to delay it then or were you more looking for something else? [speaker002:] I guess that would be fine then. I actually really need the item soon. But I can figure something out. [speaker001:] Can I then have the account id and order id? [speaker002:] Account ID is UPYD6FJWSA Order ID is 0822783454 [speaker001:] I was able to pull that up, can you tell me your member level? [speaker002:] Bronze [speaker001:] As it has not shipped yet I am able to credit the amount back for the fee. [speaker002:] Oh that would be great! [speaker001:] Alright, that will be taken care of from my end. [speaker002:] Okay [speaker001:] I also changed the shipping as mentioned earlier, now that it is all done can I help with anything else? [speaker002:] No, that would be all. THank you for your help [speaker001:] Have a great day [speaker001:] Hello. I need some help! [speaker002:] Hello, what can I help you with today? [speaker001:] I need to get my password, I have forgotten it. [speaker002:] Can you give me your full name or account ID? [speaker001:] Alessandro Phoenix aphoenix118 is the username IDK if that helps! Hello? Is the agent there? [speaker002:] Hello, give me a minute or two. [speaker001:] Ok. Why does it take a minute or two to help me? [speaker002:] Could you hold on a few more minutes? A new password has been created for you. It is l8paqmwjjf. [speaker001:] Thank you for shopping with AcmeBrands today! How may I help you? [speaker002:] I would like to check on my subscription status. I think I may have a balance due. [speaker001:] Let's find out! May I have your full name? [speaker002:] Sanya Afzal [speaker001:] Now may I have your account ID and order ID? [speaker002:] T7REEDHC9Q 9852401521 [speaker001:] It looks like $49 is due in three days. [speaker002:] I would like to pay that now. [speaker001:] Is it okay to use the credit card on file? [speaker002:] Yes [speaker001:] Okay, you're good to go. I'm going to send you a link to your account so you can find out your due dates and amounts if you would like. Do you know your username to be able to get in? [speaker002:] No, I don't have that. [speaker001:] It is safzal1 [speaker002:] thank you [speaker001:] Is there anything else you need? [speaker002:] No, thanks for your help [speaker001:] You're welcome! Have a great day. [speaker001:] Hi, thanks for contacting Acme client support. How can I help you today? [speaker002:] HI I want to check the status of my account due to a shipping issue do I get free shipping from out of country? [speaker001:] Of course, Can I please get your full name? [speaker002:] Sanya Afzal [speaker001:] Just a moment, Ms. Afzal. Let me look into your shipping permissions. Absolutely. You are fully entitled to free international shipping on all of your purchases. If you ever have any other questions on your subscription you can check out the link that I'm sending you. [speaker002:] thank you [speaker001:] Of course. Is there anything else that I can help you with today? [speaker002:] no, that is all [speaker001:] .Thanks for shopping with Acme and please contact us with any questions you have in the future. [speaker001:] Hello. How may I help you today? [speaker002:] Hi, can you tell what you charge for rush shipping overnight [speaker001:] Sure, no problem. [speaker002:] Thanks I really need this overnight for a gift please [speaker001:] So our overnight shipping is $40 if the item in less than 5lbs, $55 if it's less than 10lbs, and $70 for all other items. If you live in Hawaii or Alaska, it costs $10 extra. We don't ship outside of the U.S. Has this answered your question? [speaker002:] Okay wow that seems pricey I am only ordering a shirt. Is there any way to waive the fee? Oh well I guess I will need to figure a way to pay it I really need it tomorrow. Thank you [speaker001:] No problem. Have a nice day. [speaker001:] Hey there! Needing some help! [speaker002:] No problem Tell me what you need [speaker001:] So I bought two items, but my husband changed his mind and doesn't want the second one. Can I take it off the order? [speaker002:] I will help you What's your shipping status? And your full name please [speaker001:] Great! Status is "Order Received". My name is Chloe Zhang. [speaker002:] So you want to return one item, correct? [speaker001:] Yes. He doesn't want the Tommy Hilfinger shirt. [speaker002:] OK great. Can I get your user name, email and order id And also your membership level [speaker001:] Ummmm, I don't know my username offhand. And I'm not sure which email address I used to order. [speaker002:] OK we can recover your username but we will need the email. Can you look it up? Or if you think you might know but aren't sure we can try and see if it works [speaker001:] Nope, no email address. What else can I give you? [speaker002:] I can recover your user name with zip code and phone number [speaker001:] Sure, my zipcode is 74387 and phone number is 194-8562 [speaker002:] Okay your user name is CZhang1 [speaker001:] Great, I'll make a note of it! [speaker002:] Any luck on finding the email or order id? [speaker001:] The Order ID is 0730061008 And I'm a Bronze member. [speaker002:] How long ago was the order placed [speaker001:] No idea. It hasn't been shipped yet, like I said. Just "Order Received". [speaker002:] I'm so sorry, I misunderstood you [speaker001:] It's okay. So can I get a refund on this Tommy Hilfiger shirt, please? [speaker002:] Yes just a moment [speaker001:] No prob [speaker002:] What is the cost of the item? [speaker001:] $69 [speaker002:] OK the refund has been applied to your account Anything else today? [speaker001:] Awesome. Thanks for your help! [speaker002:] Have a nice day [speaker001:] good afternoon, how can I help you? [speaker002:] Hello, I recently purchased an item from this store and I would like a refund. I don't quite like the fit. [speaker001:] sure, would you give me your full name or account ID [speaker002:] My name is Alessandro Phoenix. My account ID is IV2HVJX2LM [speaker001:] additional to this you would give me the order ID, email and username [speaker002:] My order ID is 2427181343. My email is aphoenix435@email.com. My username is aphoenix435 [speaker001:] ok, it would indicate your level of membership. [speaker002:] I am Gold level [speaker001:] ok, would you give me your full address to please [speaker002:] My address is 8253 2nd Ave Jacksonville, MI 41829 [speaker001:] To finish, it would indicate how you want to process the return. by mail, in store or drop off center [speaker002:] By mail would be easy for me [speaker001:] all set! a pleasure to help you [speaker002:] Thanks for your help [speaker001:] have a nice day [speaker001:] Hi [speaker002:] Hi! How may I help today? [speaker001:] I was trying to access my account to check my shopping history I have however forgotten my passowrd [speaker002:] Ok, I can help with that. [speaker001:] I was hoping you could help me log into the account [speaker002:] Can I have your name? [speaker001:] Thank you Rodriguez Domingo [speaker002:] Can I have your username [speaker001:] Username: rodriguezdomingo739 [speaker002:] Can I have your security pin or the answer to your security question [speaker001:] Security Answer: Martinez [speaker002:] I am not able to access your old password for security reason. I have generated a new one for you 4wvm68iraio I recommend changing your password after you access your account [speaker001:] Thank you [speaker002:] Is there anything else today? [speaker001:] thats all thank you [speaker002:] Thank you for contacting AcmeCorp! Have a great day [speaker001:] Hello, how may I help you today? [speaker002:] I'm thinking about buying a jacket and would like to get some information about it. [speaker001:] No problem. What would you like to know about the jacket? [speaker002:] What is this made of? [speaker001:] The exterior of the jacket is made of synthetic materials, which includes polyester, nylon, and tricot, to make the jacket wind-proof. On the inside, the jacket is lined with cotton for optimal insulation to retain as much body heat as possible. [speaker002:] And how would I wash this? I don't want something that I have to dry clean. [speaker001:] You do not need to dry clean. You can wash this jacket in the washer and dried in a normal dryer. The fabric is high quality so it will not wear and tear from normal washing and drying. However, we suggest that you use low heat when drying to avoid s to avoid shrinkage*. [speaker002:] Sounds good to me. I think it's just what I need. Thanks for your help. [speaker001:] Is there anything else I can help you with today? [speaker002:] No thank you. [speaker001:] Thank you. Have a great day! [speaker001:] Hello. How can I help you? [speaker002:] Hi, I placed an order 9 days ago and I still haven't received my package. I was wondering if you could resend it. [speaker001:] What's your full name? [speaker002:] Rodriguez Domingo [speaker001:] Can I have your account and order IDs as well? [speaker002:] My account ID is SZJYVNVHAM [speaker001:] That's pretty unusual that you haven't received it, usually orders are delivered within a week. If you give me your address I will resend your order. [speaker002:] My order Id is 5127743526 0063 Circle Drive San Lima, TX 94216 Thanks so much! I thought there might be an issue. [speaker001:] Can you tell me the brand and type of item you ordered? [speaker002:] I ordered Calvin Klein jeans, a guess shirt, and Michael kors boots. [speaker001:] Those items are being resent to you now. Please do reach out if you haven't received them within 7 business days. Is there anything else I can help with? [speaker002:] Okay thanks, that's all I needed today. [speaker001:] Thanks! Have a great day. [speaker001:] Hello? [speaker002:] Hello How may I assist you today? [speaker001:] I wanted to confirm the shipping date of my order. I thought it would be tomorrow afternoon, but just got an email stating otherwise. [speaker002:] Did the email tell you that it would be at a different time, or on a different day? [speaker001:] In two days [speaker002:] Okay, I will look into it. What's your full name? [speaker001:] Thanks Albert Sanders [speaker002:] Thanks Albert. Can I also have your account and order IDs? [speaker001:] Account ID: TZEYHVFM7H Order ID: 1551126526 [speaker002:] I've located your account. [speaker001:] Great [speaker002:] In order to find your purchase, I will also need your username and email please. [speaker001:] Username: as776935 Email Address: as776935@email.com [speaker002:] Got it. It looks like the email was incorrect, and you should still expect your shipment tomorrow afternoon. Is there anything else I can help you with? [speaker001:] Great, thank you! That is all [speaker002:] Awesome. Have a wonderful day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Yes i can't seem to access my account because i forgot my username [speaker001:] OK. I can help [speaker002:] great [speaker001:] May I have your full name or account ID [speaker002:] sure, Crystal Minh and my account id is WBH45FG57 [speaker001:] OK. I have pulled up your account. I need your zip code and phone number now [speaker002:] okay, my number is 735-7557 and my zip code is 12367 [speaker001:] Great. I have verified your ID Your username is cminh1 [speaker002:] great thank you sooo much for your help [speaker001:] You're welcome. Anything else? [speaker001:] Hello [speaker002:] Hello, how can I help you today? [speaker001:] I have an Order [ID: 5715577786] and I would like to move the shipping to next week so I could avoid paying and shipping fees. [speaker002:] Sure, I can help you with that. Could I get your full name and account ID please? [speaker001:] Joyce Wu Account ID: EJ7AFWVEZX [speaker002:] Great, what is the current status of your order? [speaker001:] Delivered [speaker002:] Alright, well if it has already been delivered I can not alter the shipping date. Did you already receive it? [speaker001:] I don't think so. I will check once I get home. [speaker002:] Alright, sometimes it will mark it as delivered and then the carrier brings it later that day If you do not get it by end of day tomorrow reach back out and we will see what is happening. Is there anything else I can help you with? [speaker001:] No. That is everything, [speaker002:] Great, have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] Is it possible to extend my premium subscription? I can't pay it for a few days. [speaker001:] I can certainly help you with that. Can I please have your full name, account ID, and order ID? [speaker002:] Joseph Banter Account ID: NPNZFHK3A4 Order ID: 6705383006 [speaker001:] Thank you. Can I also have your membership level please? [speaker002:] gold [speaker001:] As our valued Gold member, you are always eligible for extensions on your subscription payment. [speaker002:] Thank you very much [speaker001:] You are welcome. I've applied the extension to your account. [speaker002:] thanks again. [speaker001:] Is there anything else I can help you with today? [speaker002:] No, this is all. [speaker001:] Thank you. Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hi. I was wondering about the process to cancel a subscription [speaker001:] Would you like to cancel your subscription and do have a specific issue we can address? [speaker002:] I am actually considering buying stuff but I like to know how easy or convoluted it will be to cancel the subscription in the future. [speaker001:] So you would like to know the policy, let me look it up for you. [speaker002:] Yes, thank you [speaker001:] You are able to cancel your subscription anytime and you would not be charged for future months. The current month you would still need to pay and you would have service until that month ended. Do you have anymore questions for me today? [speaker002:] Can I cancel online or by phone? [speaker001:] Both options. [speaker002:] Wonderful. Thank you [speaker001:] Any other questions? [speaker002:] Nope [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello. How may I help you today? [speaker002:] Hi. My name is Crystal Minh. I have a question about these Calvin Klein jeans for $54. [speaker001:] Sure. Ill see if I can answer. [speaker002:] Are they available in a smaller size? [speaker001:] We carry a wide variety sizes. You can check for available sizes on the product page. Anything else I can help you with? [speaker002:] Ok I will check the product page. Thank you. That is all for today. [speaker001:] Have a great day. [speaker001:] Good evening. My name is Anne. How may I assist you? [speaker002:] I would like to know more about a product [speaker001:] Certainly. What were you interested in? [speaker002:] Product: jacket Brand: Michael Kors I would like to know is the hood detachable? and is there a hidden zipper? [speaker001:] Give me a minute to look that up for you. [speaker002:] Ok Im sorry how do i detach the hood? [speaker001:] The hood is detachable. There are five buttons that you need to unbutton in order to remove it. [speaker002:] Okay, thank you [speaker001:] You are welcome. Did you need help with anything else? [speaker002:] No that was everything [speaker001:] Great. Enjoy your evening. [speaker001:] This is Acme customer support. How may I help you today? [speaker002:] i need to check on an order i placed. i ordered 1 shirt but my email confirmation says 2 shirts. [speaker001:] We can get to the bottom of that. Can I get your full name, please? [speaker002:] Chloe Zhang [speaker001:] One moment while I bring up your account, Ms. Zhang. I just need to verify your identity. Can I have your Account ID and your Order ID? [speaker002:] SH8AKRSOA9 0772460853 [speaker001:] Thanks. Now just a second while I look into our records. Chloe, What's the shipping status on that order? [speaker002:] order received [speaker001:] I'm goingto offer a refund immediately and I've removed the item from your order. I am very sorry about that error. [speaker002:] ok [speaker001:] What was the price on that item? [speaker002:] $94 [speaker001:] Okay, you are all set with the item and your refund. Is there anything else you'd like help with today? [speaker002:] that is all. [speaker001:] Have a great day and we appreciate you shopping at Acme. [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Hi I'm interested in buying some ladies boots but I want to know if the laces are dark brown or black [speaker001:] Alright, it sounds like you would like a little more information about boots that we sell. [speaker002:] Yes exactly [speaker001:] Let me go ahead and try to find that information for you. Okay, looking at the information the laces are going to be black. [speaker002:] OK awesome! That's all I wanted to know thanks! [speaker001:] Almost all of our boots themselves are also black themselves because the purchasing team feels this is more appropriate for the season. Would you like to know a little more or have any other questions for me? [speaker002:] No that's it, thank you! [speaker001:] Thank you for shopping with us, have a great day! [speaker001:] Hi, how can I help you? [speaker002:] I bought the wrong size and need to return an item My name is Joyce Wu [speaker001:] Okay, can I get your username, email, and order ID please? [speaker002:] Email Address: joycewu6@email.com Order ID: 1885509470 Username: joycewu6 I'm a guest level member if that matters [speaker001:] Thanks. Do you know the purchase date? [speaker002:] Purchase Date: 2020-01-24 [speaker001:] Unfortunately that's out of our return range of 30 days. Do you have a receipt? [speaker002:] I do have the receipt [speaker001:] That's good news! We can do a return. I'll need your full address for the shipping label. [speaker002:] 8107 Brushwick Dr Raleigh, MI 36443 [speaker001:] Thanks. How would you like to process your return? [speaker002:] drop off or do you mean debit card [speaker001:] No, drop off is fine. [speaker002:] great lets do that [speaker001:] It looks like you're all set to return your order! [speaker002:] Wonderful. Thanks for your help [speaker001:] Of course. Can I do anything else for you? [speaker002:] no that's all [speaker001:] Okay, have a great day! [speaker001:] I have an extra fee added to my order, and I want to check to see why. Order ID: 4200082955 [speaker002:] Okay, thank you for the order ID. I will also need your full name and account ID. [speaker001:] Chloe Zhang Account ID: 6TKCMQ4YVB [speaker002:] The system says that the fee is valid, may I ask what your membership level is? [speaker001:] I'm a Bronze Member. So what was the fee for? [speaker002:] We are currently charging extra fees for shipping services during the pandemic. Unfortunately the fee cannot be removed. [speaker001:] Well that stinks, but I guess I understand. Thanks for your time. [speaker002:] Thank you for being understanding. Have a nice day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Can you please check my subscription do [speaker001:] Sure, I can look into that for you [speaker002:] Crystal Minh [speaker001:] May I just gather some information from you, first. I'll need your account ID and an order ID from any recent purchase [speaker002:] 0817093622 WSC6LUNAFO [speaker001:] Thanks Ms. Minh So your account is in good shape, but you do have a $55 balance that is due tomorrow [speaker002:] Please pay he's in the card on file thank you very much [speaker001:] I can process the payment for you now, using the credit card on file, if you'd like? [speaker002:] Yes please [speaker001:] I'll get right on that. And will there be anything else that I can help you with today? [speaker002:] No thank you [speaker001:] You're welcome. Have a great day, Ms Minh [speaker001:] Hi, how may I assist you? [speaker002:] Hi. I just need to check the status of my refund. [speaker001:] Sure, can I have your full name first? [speaker002:] Crystal Minh [speaker001:] Thank you, I will need your username, email address, and order ID. Hello? [speaker002:] Oh sorry. Email Address: cminh710@email.com Username: cminh710 Order ID: 3758855220 [speaker001:] No problem. I see that your refund is in progress and you will receive payment online, since that is how you began the refund. [speaker002:] Ok, will it be credited back to my debit card? And the amount is $59, correct? [speaker001:] Yes, that is correct. It will take a couple of days at most. [speaker002:] Great. That's all for now. Thank you. [speaker001:] You're welcome, have a nice day. [speaker001:] Hello. What can I do for you today? [speaker002:] Hi! I am starting to plan my wedding and am wondering how long my premium membership will last? I need to buy quite a bit of stuff! [speaker001:] Congratulations. And I can certainly help with that. Can I start by getting your name? [speaker002:] Thank you!! I'm very excited! I'm Sanya Afzal [speaker001:] One minute while I pull up your account. [speaker002:] Sure, thank you [speaker001:] Alright, here is the requested info. Your membership runs through the end of the year when you received it and through the next calendar year. [speaker002:] Oh wonderful! That should definitely give me enough time to get everything [speaker001:] Absolutely! Was there anything else you needed? [speaker002:] That's all for now! Thank you so much [speaker001:] You are welcome. Congratulations again. [speaker001:] Hello, how may I help you today? [speaker002:] Where can I find all the membership levels? I must have missed it on the website. Or can you tell me? I want to pay for a level before I buy anything. thanks. [speaker001:] Sure, I can tell you about the membership benefits if that's what you'd like? There are Bronze, Silver, and Gold members. Anyone else is a guest. We keep our membership titles simple. Also you should note that subscripts are different from memberships. Is there anything else I can help you with? [speaker002:] How much is each level? [speaker001:] Bronze is if you spend $500 or more in the year. Silver is if you spend $1000 or more and Gold is $2000 or more. [speaker002:] I don't have to pay for these levels? [speaker001:] It,s based on how much you spend on items in our store. [speaker002:] A friend just told me she spent $99 on some kind of discount plan. What is that? [speaker001:] I'm sorry but I'm unfamiliar with this promotion. [speaker002:] am i thinking of Membership Level? [speaker001:] Yes I believe so. [speaker002:] membership levels are the ones you pay for then? [speaker001:] You pay for subscriptions and are given membership based on how much you spend [speaker002:] ok, thanks for all the info. have a great day. [speaker001:] You too [speaker001:] Hello! What can I do for you? [speaker002:] What are the benefit of premium membership? [speaker001:] There are a lot of them, let me list them out for you! First of all, all members get invitations to our yearly holiday extravaganza, which has an open bar, and we fly you there from anywhere in the US for free. [speaker002:] wow, that sounds amazing! [speaker001:] Bronze members get savings on shipping fees, and they get promo codes. Silver members also get that, plus they can have agents make purchases for them, and they can cancel orders anytime, too. [speaker002:] That's cool. [speaker001:] Gold members get all of that, but also unlimited refunds, and are always given the benefit of the doubt when there is a discrepancy with a transaction, or anything like that. Can I answer anything else for you, or assist with another thing today? [speaker002:] no] [speaker001:] Okay, have a wonderful day! [speaker001:] Hello, how may I help you today? [speaker002:] man, I got slammed on shipping charges and I don't want it any more I just want to cancel the order and call it a day [speaker001:] I see I am sorry to hear that. May I have your full name of Account ID? Sorry, or Account ID [speaker002:] Al Sanders 8NEW2PRIPZ [speaker001:] Thank you for that, now I will need to verify the particular purchase. May I have your username, email address and order ID? [speaker002:] Order ID: 3321561774 as381136@email.com as381136 [speaker001:] Thank you again, do you happen to know your shipping status? [speaker002:] well, it says out for delivery, but I don't want it [speaker001:] Unfortunately since it is already out for delivery, I cannot cancel the order. However I can waive the shipping fee. Would that work for you? [speaker002:] really? heck yeah- that would rock my world, man thank you so much- [speaker001:] Fantastic, we value your business so this can be done. One moment. [speaker002:] you're alright, man [speaker001:] And there we go, is there anything else I can do for you today? [speaker002:] nah, im good [speaker001:] You have a great rest of your day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] How long is the leg length of the jeans by Calvin Klein? [speaker001:] Let me find out for you. The length of a pair of jeans is 36 inches inseam and 42 inches outseam. [speaker002:] thanks for the info [speaker001:] However since it tends to be too long for most people, jeans can be tailored to fit you exactly. Can I help you with anything else? [speaker002:] perfect. no [speaker001:] Have a good day. [speaker001:] HI, how can I help you [speaker002:] I think I messed up on my payment method, can I check the status? [speaker001:] Of course [speaker002:] I think I set it to the wrong type of card maybe? [speaker001:] Can I get your full name, account id and order id please [speaker002:] sure, it's Sanya Afzal and my id is 5991677039 [speaker001:] And also order id please [speaker002:] i gave it to you already 5991677039 [speaker001:] Oh ok, I need your account id then [speaker002:] its PX2Y9AS0PM [speaker001:] Thanks, one moment. Do you know your shipping status? [speaker002:] if you mean my membership level, it's silver [speaker001:] No, I mean is the package received, out for delivery or in transit [speaker002:] That's what I want to find out!! [speaker001:] Sorry I thought you wanted to change your payment method [speaker002:] No i just wanted to make sure it was correct. Should be a debit card. Are you there?? [speaker001:] aok so you haven't recieved it yet, right? [speaker002:] nope, just wanted to make sure i had the right payment. Can you just confirm that? [speaker001:] I've just gone ahead and updated yoyr order to ensure the payment method is debit card [speaker002:] Thanks that's all I needed. [speaker001:] Anything else? [speaker002:] Nope, have a good day. [speaker001:] Have a nice day [speaker001:] hi would you help me i have to purchase an item but my can't purchase it because my credit card keeps getting rejected can you please reply me [speaker002:] Oh, I'm sorry to hear that. Thank you for your patience. Let me take a look at your account. [speaker001:] thankyou [speaker002:] Have you checked your profile? Is your credit card current and correct? [speaker001:] yes i have checked it wheather i can purchase it with my debit card [speaker002:] Okay, let me check from our end. May I have your email address for a verification purpose? [speaker001:] sorry please tell me wheather i can purchase it with my debit card thankyou [speaker002:] Okay, let me double check on that. Just a moment. [speaker001:] ok ok thankyou for your help [speaker002:] I see there was a due amount of $14 yesterday, that's what you are trying to pay? [speaker001:] ok thankyou [speaker002:] Yes, you can use debit card, credit card or Paypal. You can try to update your payment information. Are you still there? Please contact us back any time. We are here to help you. Thank you for contacting us. Have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi, i currently have a guest member level and wondered how I can get the premium membership? [speaker001:] Well our membership can't be bought, you have to qualify by making purchases throughout the year. $500 or more is Bronze $1000 or more is Silver And $2000 or more is Gold [speaker002:] Oh, okay. Need to get shopping then, lol. [speaker001:] Haha, yeah. Is there anything else I can do for you today? [speaker002:] No, that is all I needed, thanks. [speaker001:] Well then have a nice day! [speaker001:] Hi, how may I help you? [speaker002:] Hi, I got charged twice for my subscription? What's going on there? [speaker001:] No problem, I can help you with that What is your full name? [speaker002:] Crystal Minh [speaker001:] Hi Crystal, are you saying you bought one item and was charged twice? [speaker002:] I don't think so, I bought one annual subscription but was billed twice [speaker001:] OK, can I get your account ID and Order ID? [speaker002:] Order ID: 2846282724 Account ID: FYQBPGX2IH And what is your name? [speaker001:] My name is Carol, thanks for chatting into AcmeBrands today. You've been verified Crystal! Moving onto the next step, I'll need to know your membership level [speaker002:] Sure, i'm a gold level member That should probably help, amirite? [speaker001:] You sure are, being gold is always helpful. How much was your subscription for? In other words, how much did you get charged? Hello, are you still there? [speaker002:] yea, I have to pull up the email to check Do you know how much a single subscription is supposed to cost? [speaker001:] Yes, a single annual subscription is $99 [speaker002:] OK, i got charged $198, which is two of them [speaker001:] Got it, so the refund should be for $99 then [speaker002:] Yea, that sounds about right Great, being a gold member makes this quite easy [speaker001:] Yup, that's right And can I help you with anything else today? [speaker002:] No, that's it [speaker001:] Great, have a wonderful day! [speaker001:] Hello, how can i help you today [speaker002:] Hi, my name's Alessandro Phoenix. I just need to change the shipping details on my account My address has changed. Can you help me make that change [speaker001:] Okay sure, could i get the current adress on the account [speaker002:] yes, it's 4515 Lincoln Ave Newark, WA 731 Yes, the zip code really is only three digits [speaker001:] Okay, i need your username telephone pin password or email adress two of those [speaker002:] 150-8484 aphoenix669@email.com [speaker001:] Okay great, what would you like your new address to be [speaker002:] 4525 Boothe Ave Newark, WA 73116 [speaker001:] Okay done, is there anything else i ca help you with [speaker002:] No, that was everything. Thanks for your help [speaker001:] Okay great, have a nice day [speaker001:] Hello, how can I help you? [speaker002:] Hi, i wanted to know the benefits of the premium membership? [speaker001:] Let me look that up for you [speaker002:] okay, than you [speaker001:] our bronze members get promo codes and save on shipping. silver are able to cancel orders Gold members have unlimited refunds It is all based on your purchases that is, you qualify for Gold after having spent $2000 in the past year does that answer your question? [speaker002:] yes that answers my question, thank you for helping me understand the different level of the membership more [speaker001:] are you a member already? [speaker002:] yes im a silver member right now [speaker001:] I see, well thanks! Can I help you with something else? [speaker002:] No, that was all i needed help with, thank you again [speaker001:] Thanks for being a silver member & have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I needed to access my account, but I forgot my username. [speaker001:] You need your username? I can help you with that. [speaker002:] Great, thank you. [speaker001:] Can I get your full name or Account ID? [speaker002:] My name is Crystal Minh [speaker001:] Thanks Crystal. Can I also get your zip code and phone number so I can verify your identity? [speaker002:] My zip code is 49638 and my phone number is 418-213-9969 [speaker001:] Can you double check that phone number? It is showing me that it is wrong? Or I can use your email address instead. Are you still there Crystal? This chat will time out if it remains inactive. [speaker001:] Hi [speaker002:] Hello, how may I help you? [speaker001:] Can you tell me the price of overnight shipping? [speaker002:] I'd be happy to, could I get your name, please? [speaker001:] Rodriguez Domingo Hi, are you there? I am waiting a long time for a response it is not a hard question [speaker002:] Thanks, Rodriguez. Thecost depends on the weight of the package. 5 pounds or less costs $39.99. 10 pounds or less costs $54.99. Anything that weighs more costs $69.99. There is an extra fee of $10 for Alaska or Hawaii shipping. [speaker001:] all right, thank you [speaker002:] Is there anything else I can do? [speaker001:] Hi! Thanks for contacting Acme. How can I help you today? [speaker002:] Hi. Can I please check my status of subscription [speaker001:] Of course. May I start by getting your full name? [speaker002:] Sanya Afzal [speaker001:] Did you have a specific question about your status that you'd like me to look at, Sanya? [speaker002:] I m seeing how much I owe i want pay my remaining balance please [speaker001:] I can look at that for you. May I please get your Account ID and Order ID? [speaker002:] UNRDFNRBA5 8710245624 [speaker001:] Just one moment, Ms. Afzal. Our system shows that you owe $49 on your account and it is due today. [speaker002:] Ok please use credit card on file [speaker001:] Sure, and just for future reference you can access your account directly via the link I'm going to send you. [speaker002:] awesome. Thank u have a great weekend. Bye [speaker001:] If you have any trouble getting into your account your username is safzal1. [speaker002:] thank you goodbye [speaker001:] Is there anything else that I can help you with today? [speaker002:] no [speaker001:] Have a great day and thanks for selecting Acme. [speaker001:] when does the spring collection drops? i ask because i am thinking about buying stuff [speaker002:] sure let me check that for you. The AcmeBrands spring collection will come in on April 3rd [speaker001:] ok [speaker002:] it's always the 3rd day of the month for the appropriate season. [speaker001:] ok [speaker002:] Do you have any other questions? [speaker001:] that is all. thank you [speaker002:] have a great day [speaker001:] Hello, how can I help you? [speaker002:] I haven't recieved my package and was hoping to get my order resent I've been waiting for 5 days [speaker001:] Okay, could I get your full name, please? [speaker002:] Albert Sanders [speaker001:] Thanks, Albert. I'll also need your Username, Email, and Order ID. [speaker002:] Username: albertsanders187 Email Address: albertsanders187@email.com Order ID: 0258746938 [speaker001:] Great, now let me just look up your order here. SOmetimes the package can be marked as delivered by mistake. Please allow a full week [2 days from now] and if it hasn't arrived we can send you a new one. [speaker002:] O.k. I'll check back later then. Maybe it will show up. [speaker001:] Is there anything else I can do for you? [speaker002:] that's all [speaker001:] Have a good day! [speaker001:] Hi I have a question, can you help me? [speaker002:] Hello, how may I help you today? [speaker001:] I'm thinking about buying some stuff, and I see there is an annual sale. I just want to know when that sale ends, so I can try to make my purchases before then. [speaker002:] Let me check that information for you... The sale ends on January 31. [speaker001:] Ended? Or it ends next Jan 31st? [speaker002:] The sale occurs between January 23 and January 31 each year. [speaker001:] Ah, ok. Gotcha. [speaker002:] You can subscribe to our newsletter for news and updates for things like sales and special offers. [speaker001:] Ok, good to know. [speaker002:] Is there any other questions you have today? [speaker001:] Nope that was all I was curious about. [speaker002:] Have a great day. [speaker001:] Hello, how can I help you? [speaker002:] Can you check on my order? I don't think my payment went through. [speaker001:] sure, can I have your name please? [speaker002:] Sanya Afzal [speaker001:] Thank you why do you think the payment did not process? [speaker002:] I don't know. It didn't seem to accept my credit card when I ordered. [speaker001:] ok, can you try it again for me and let me know if it works? [speaker002:] I don't want to try it again. Can you see what the status is on my shipping? [speaker001:] sure, I'll just need your account ID and order ID [speaker002:] account is BBKV4LBWGK order is 0477826324 [speaker001:] Thanks, can I have your email address and user name as well please? [speaker002:] I don't have an email address on file or a username. [speaker001:] It looks like your order processed just fine. Did you get an email stating otherwise? [speaker002:] I didn't get any email. I just wanted to know if everything went through okay. Thank you for checking for me. That's all I needed to know! [speaker001:] yes, it all looks fine on my end! Have a good evening, thanks for chatting! [speaker001:] Hello, thank you for contacting Acmebrands how may I help you? [speaker002:] Hello id like to but an item, but my cart does not update for some reason. [speaker001:] I would happy to help assist. What issues are you having with your order cart? [speaker002:] It will not update. I cant add items to my cart [speaker001:] So your not able to add items to the cart? [speaker002:] Yes. [speaker001:] Lets try to find a solution. First can you try to refresh the page. [speaker002:] I will try that. It is not working. [speaker001:] Oh no first before I have you log in and out, can you check to see if any of the items are out of stock? [speaker002:] The item i am trying to get seems to be in stock currently. [speaker001:] Lets try to log in and log out. Let me know if that works. [speaker002:] Okay I am going to try that. It has worked! I can add items to my cart again, thank you. [speaker001:] Great. Is there anything else I may help you with? [speaker002:] No thanks! [speaker001:] Thank you for contacting us, have a great day. [speaker001:] Hello. How may I help you today? [speaker002:] I was trying to look on the website but it is going really slow. Are you aware of any problems? I'm trying to figure out if it's on my end or yours. [speaker001:] Sure lets try and get that fixed for you. I have a few things we can try. Can you try a different site for me? [speaker002:] Ok, I'll check. Yeah, I went to Target's website and it seems fine. [speaker001:] Can you try logging out then back in? [speaker002:] Ok, will our chat continue? if I log out [speaker001:] Yes. [speaker002:] Ok, i'll do it I'm logged back on but it's still hardly loading. [speaker001:] Can you close all extra tabs and shut down any programs running? [speaker002:] Ok, checking... Alright, that seemed to work. I guess another web page was causing the problem? [speaker001:] That is very possible. Im glad it working as it should now. Is there anything else I can help you with? [speaker002:] That's all I needed, thanks for helping! [speaker001:] Great. Have a nice day. [speaker001:] good afternoon, how can I help you? [speaker002:] hi! i want to upgrade to overnight shipping im going on a trip tomorrow night [speaker001:] sure! one moment please ok, would you give me your full name or account ID please [speaker002:] Name: David Williams Account ID: VSP2NQCFKT [speaker001:] Additional, could you give me your email, username and order ID to verify. [speaker002:] i dont have my email or username but i have my zip code and phone number [speaker001:] don't worry, in this case I will use your previous data but if I'm going to need the order ID a series of number that allows me to locate the order. [speaker002:] Order ID: 4782356638 [speaker001:] everything in order, now could you tell me how is the status of your order? is already in shipment or in transit [speaker002:] order received [speaker001:] ok, would you tell me your membership level please to know how much the change will cost sir, are you there? [speaker002:] its bronze sorr! [speaker001:] don't worry It will be $20 for the overnight shipping this will be charged to your credit card where you placed the order [speaker002:] perfect thats all [speaker001:] all set have a nice day [speaker001:] Thank you for contacting AcmeBrands, how can I help today? [speaker002:] Hello, I would like to return an items as it is the wrong olor [speaker001:] Can I have your full name and account ID please? [speaker002:] Color sorry Alessandro Phoenix [speaker001:] Thank you Alessandro. To validate your purchase, can I have your username, email address, and order ID? [speaker002:] aphoenix990, aphoeniz990@email.com, 5064663965 [speaker001:] And what level member are you? [speaker002:] gold [speaker001:] Great news. Our gold members get unlimited returns. Can I have your address please? I will need this to put on the shipping label. [speaker002:] 5343 Lincoln Ave Brighton, WA 84629 [speaker001:] And finally, how would you like to process your return? By mail, in the store, or at one of our drop off centers? [speaker002:] Mail is fine [speaker001:] OK, your return has now been processed. Is there anything else I can help you with today? [speaker002:] That is all thank you for the help [speaker001:] You're welcome, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I would like to know the price of stitching my name on the product. [speaker001:] Sure, I can help you with that One moment please. Stitching your name costs 30 cents per character for the first 15 characters. After that, 20 cents per character for the next 15 characters. After 30 characters, it's 10 cents per character for any additional characters. [speaker002:] Thanks! That sounds pretty good. [speaker001:] Is there anything else I can help you with today? [speaker002:] Nothing else. [speaker001:] Thank you. Have a great day! [speaker001:] Hi, there. How may I help you? [speaker002:] I have some questions about the status of my subscription [speaker001:] Okay, I can help you. [speaker002:] I want to find out how much is due because i want to keep the subscription [speaker001:] May I have your name please? [speaker002:] i want to pay the remaining balance to activate it [speaker001:] Sure, we can do that. May I have your name? [speaker002:] Norman Bouchard [speaker001:] Can I have your Account ID & Order ID? [speaker002:] Account ID: IM80CPLPSL Order ID: 9303672549 [speaker001:] Do you know the amount that you need to pay? [speaker002:] I dont [speaker001:] I can check for you. Okay, the amount is $99. [speaker002:] Okay [speaker001:] Do you want to use the credit card we have on file? [speaker002:] yeah [speaker001:] Is there anything else I can help you with today? [speaker002:] No. That will be all [speaker001:] Have a great day! [speaker001:] Hello, how can i help you today [speaker002:] Hi, I bought this Guess jacket and I think I want to return it [speaker001:] Okay sure could i get your full name, username email adress and order ID please [speaker002:] Chloe Zhang chloezhang998 chloezhang998@email.com 3753855733 [speaker001:] Okay and what is your membership level and reason for return [speaker002:] silver i changed my mind about the jacket [speaker001:] Okay, im gonna need your adress so i can send a shipping label to you along with your city state and zip code [speaker002:] 4754 1st Ave Monterey, TX 93425 [speaker001:] Okay i have sent you the link, you can return it in store by mail or at a dropoff location Is there anything else i can help you with [speaker002:] Awesome, thanks [speaker001:] Have a good day [speaker001:] hello how can i help you today [speaker002:] what has happen to cancel a subscription because i am thinking about buying stuff [speaker001:] You can cancel your subscription any time. You will receive services for your last billing month. Is that your questions? [speaker001:] Hello, thank you for contacting us today, how can I help you? [speaker002:] hello, I need to change the name on the account, its spelled incorectly incorrectly. [speaker001:] Alright I'm sorry to hear that. From what I gather there is an error with your account name and it needs to be changed. [speaker002:] thats correct [speaker001:] Can I please have your Full name or account ID so I can pull up the account? [speaker002:] Joyce Wu I dont have my acciunt number' [speaker001:] That's fine, I'll also need the name that is currently registered to the account. Are you still there? [speaker002:] thats corrct [speaker001:] Yes, I'm just saying I'll need the misspelled name as well as a few other pieces of information so we can get the change through. Hello, Joyce? [speaker001:] How can I help you? [speaker002:] Hi. I wanted to see if I could get my order upgraded to overnight delivery? [speaker001:] I'd be glad to check on that for you. Can I have your name? [speaker002:] Rodriguez Domingo [speaker001:] Can I have your account and order ID? [speaker002:] 4584560729 SUZHBC1XZG [speaker001:] Thanks, what is the current shipping status? [speaker002:] It says delivered [speaker001:] Okay, sorry but it's too late since the item has already shipped. [speaker002:] Okay Thank you [speaker001:] There is good news though, you will receive your order today or tomorrow. [speaker002:] Great! [speaker001:] Is there anything else I can help you with? [speaker001:] Everything I want seems to be out of stock! [speaker002:] Oh no! Is it a specific item or generally? [speaker001:] It's generally and it pisses me off. What's the point of showing an item if I can't order it? I found a t shirt I loved and when I went to order it said out of stock. What a waste of time [speaker002:] ugh im sorry let me take a look for you What is your full name [speaker001:] Chloe Zhang [speaker002:] I am letting the purchasing department know. Is that sufficient? [speaker001:] If that's all you can do then I guess i will shop elsewhere. thanks anyway... [speaker002:] I can give you a promo code if you want. This code will give yuo 20% off your next purchase: RZNV6 [speaker001:] sure. thanks for that. not that I can find anything to buy [speaker002:] sorry about that [speaker001:] Hi, how can I help you? [speaker002:] Hello there! I signed up for premium subscription but I forgot when the payment is due. Can you check and if it is due, can I pay my balance? My name is Crystal Minh [speaker001:] Sure, let me look into it. Can I also have your account ID and order ID? [speaker002:] Account ID: ISPR7WIBBQ Order ID: 4392625265 [speaker001:] Your payment was due yesterday. But good news, nothing was due [speaker002:] Oh, did I pay? [speaker001:] I guess, it says $0 due [speaker002:] So I am good with my subscription, right? [speaker001:] yes, your subscription is good. [speaker002:] Thank you then [speaker001:] Can I do anything else for you? [speaker002:] That's all Thanks Have a great day [speaker001:] Thanks you too [speaker001:] Hello [speaker002:] Hello, how can I help you today? [speaker001:] i would like to get a refund becuase i ordered something but i don't want to have this item anymore [speaker002:] May I have your full name or your Account ID? [speaker001:] David Williams [speaker002:] And why do you wish to return the item? May I have you username, email address, and the order ID? [speaker001:] Email Address: dw155255@email.com Username: dw155255 Order ID: 8631665831 [speaker002:] What method did you want your refund in? [speaker001:] Paypal please [speaker002:] We do not offer Paypal at this time. The options are gift card, check, credit card, or account credit. [speaker001:] credit card on file is fine [speaker002:] May I have the amount of the purchase and your account ID? [speaker001:] $59 I dont know my account id sorry [speaker002:] Ok, the charge of $59 will be credited to your credit card soon. Is there anything else I can help you with today? [speaker001:] nope that is all thank you! [speaker002:] Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I want to check on the shipping status of my order. [speaker001:] Happy to help, may I have your full name please? [speaker002:] I never got my package and I've been waiting for 9 days Joseph Banter and the order ID was 3704377605 [speaker001:] To verify your identity, I also need your account id please. [speaker002:] Sure, my account ID is UEWVHFGHQG [speaker001:] thanks Joseph. Your identity is verified. [speaker002:] No problem [speaker001:] to validate your purchase, can you give me your username and email address please? [speaker002:] Okay Username: josephbanter935 Email Address: josephbanter935@email.com [speaker001:] Since you have been waiting or more than a week, I will ship a new order to you. Can you give me your address for the delivery? [speaker002:] Okay, my address is 9524 Primrose Ave La Fayette, CA 12081 How much longer will I have to wait? [speaker001:] Usually it will arrive in less than one week. [speaker002:] Okay, hopefully it comes soon. Thanks for the help [speaker001:] What is the brand and type of product you ordered? [speaker002:] I ordered Calvin Klein Jeans [speaker001:] Your new order has been made. [speaker002:] Great, thanks [speaker001:] Great, is there anything else that I can help you with? [speaker002:] Nope, that's all! [speaker001:] Have a nice day! [speaker001:] I need to check my order status [speaker002:] Good afternoon, how can I help you today? [speaker001:] but I forgot my username [speaker002:] Alright, what exactly were you wanting to know? So you are just needing your username? I can help you with that. Can I get your full name or Account ID. Are you still with me? [speaker001:] how can I help you? [speaker002:] hi, i am wanting my order shipped overnight because i need it ASAP [speaker001:] Okay sure, can I have your name, account ID, and order ID? [speaker002:] Sanya Afzal 40BLGCBXO3 Order ID: 6480244749 [speaker001:] What is the shipping status? [speaker002:] out for delivery [speaker001:] If it is already out for delivery, I cannot change the status. But good news you should get it by tomorrow at the latest, [speaker002:] ok that should work then [speaker001:] Is there anything else I can do for you? [speaker002:] nope thats it [speaker001:] Have a good day? [speaker001:] Hello, i forgot my username of my account. [speaker002:] Thank you for contacting Acme. How may I help you today? Ah, of course, I can help with that May I ask your full name to begin with? [speaker001:] Joyce Wu [speaker002:] I;ll also need any two of the following: Zip code, Phone number, and email address [speaker001:] 40053, 067-652-1380, joycewu1@gmail.com [speaker002:] There we are, I see your account now Your user name is jwu1 [speaker001:] Thank you! [speaker002:] You're welcome. Is there anything else I can help you with? [speaker001:] That's all I needed. [speaker002:] Excellent. Have a great day Ms Wu [speaker001:] hello, how may i help you? [speaker002:] Hi there I was looking to buy a jacket from your website but I had some questions about it first [speaker001:] If i understand, you are inquiring today about a specific item, namely a jacket? [speaker002:] Yes, a Guess jacket [speaker001:] i can assist you with the guess jacket today may i ask whom im speaking with? [speaker002:] Yes, my name is Rodriguez Domingo [speaker001:] thank you rodriguez and what is the question you had about the guess jacket? [speaker002:] I wanted to know if the jacket is machine washable and whether it will shrink if I wash it [speaker001:] to answer your first question, the jacket can be washed and dried in a typical household washer and dryer, the dryer should be kept on low heat to minimize shrinkage [speaker002:] So it won't shrink? [speaker001:] however, overdrying the jacket will cause it to shrink, so we recommend low heat in the dryer, or line drying it it wont shrink as long as you dont dry it on too high a heat. aside from that, is there anything else i can assist you with today? [speaker002:] Okay, sounds good that's all I needed to know [speaker001:] have a good one! [speaker001:] Hello, how can i help you? [speaker002:] trying to buy something and my card keeps getting rejected [speaker001:] I will be happy to help you out with this issue. Can I get a name please. [speaker002:] Crystal Minh [speaker001:] Great, this sounds like we may need to do some troubleshooting. [speaker002:] ok [speaker001:] Please try your card again. Sometimes we mistype a number. [speaker002:] one moment no still not working [speaker001:] Okay, now please try to log out and back then try again. [speaker002:] ok oh yeah that seemed to fix the problem [speaker001:] Great, do you need any further help? [speaker002:] no i thin that will be all. Thank you for your help! [speaker001:] okay have a great day. [speaker001:] hello [speaker002:] Hello. How can I assist you today? [speaker001:] Yes! I am trying to order a pair of boots as a gift to my spouse. The only problem is I received a promo code about five days ago and I know it should still be good, but when I try to enter it, it comes back as "invalid". [speaker002:] I can try my best to get to the bottom of this. Can I have your full name, account ID, and order ID? [speaker001:] yes. My name is Joseph Banter, order id is 0706609323. I am not sure what my account id is though. Is that my username? [speaker002:] Your username and order ID are different. I've pulled up your account without it though. [speaker001:] Oh great, thank you [speaker002:] How old is the code? [speaker001:] i received it 5 days ago [speaker002:] Okay, I just asked because they generally close after a week. [speaker001:] yes, my code should still be valid then [speaker002:] You're correct. I've created a new promo code for you to use. It is QLMKZ Is there anything I can help with today? [speaker001:] Oh great, thankyou Great, it seems to have worked. Thank you so much! That is all I need today. [speaker002:] Awesome, have a great day! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi I have an issue with my order and I am really upset I wanted to wear this calvin klein jacket that I ordered to a BBQ But it never arrived What's going on????? [speaker001:] I'm so sorry about that! [speaker002:] I am so upset that I couldn't wear it [speaker001:] May I get your full name, please? [speaker002:] Sanya Afzal [speaker001:] To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] sanyaa57 sanyaa57@email.com 7724950652 [speaker001:] Thank you so much, Sanya. May I ask how long you've been waiting for your order to arrive? [speaker002:] 5 WHOLE DAYS It feels like forever [speaker001:] I completely understand your desire to be bar-be-cute at your get together! [speaker002:] lol right the jacket would have been so perfect for the BBQ [speaker001:] Because your order has been out for delivery for less than 7 days, it's very likely that it's still in transit and is just delayed. [speaker002:] : [ughh really??? is that allowed? [speaker001:] I know, I sincerely apologize for the inconvenience. Your patience is greatly appreciated! Please feel free to contact us again if 7 days has passed and your order has not arrived. [speaker002:] so, you don't need to resend the order? because 5 days is a lot time I feel like there's an issue with the shipment long time, i mean [speaker001:] We'll gladly resend the order ifwhen 7 or more days pass without delivery. [speaker002:] I guess I'll have to deal with that:] [speaker001:] I do apologize again, I know that 5 days can feel like a long while. [speaker002:] it's okay it's not your fault but it is really annoying [speaker001:] Thank you so much Sanya, we appreciate your business and your patience. [speaker002:] okay [speaker001:] Is there anything more I may help you with today? [speaker002:] i will see if it comes soon no that was it [speaker001:] I'll cross my fingers for you!:] [speaker002:] thanks:] [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Ho what can I do for you? [speaker002:] I want. to check on my shipping because the cost of shipping was too high I would like to know is it. possible for to get a refund on shipping fee [speaker001:] I will look into it for you Can I have your name pleasE? [speaker002:] Norman Bouchard [speaker001:] Thank you. Can I have your username, account ID and order ID [speaker002:] Username: nb281694 Account ID: URR3TSVGYK Order ID: 0766828932 [speaker001:] Can you tell me the shipping status? [speaker002:] Shipping Status: Order Received [speaker001:] What was the amount of the fee? Actually I do not need that information I can go ahead and waive that fee for you [speaker002:] okay that will be great [speaker001:] The fee has been waived and you will not be charged for it [speaker002:] okay, thank you [speaker001:] Is there anything else you need? [speaker002:] that will be everything [speaker001:] Have a nice day [speaker001:] Hello, thank you for contacting AcmeBrand. How can I help you today? [speaker002:] Hey, I need to switch to overnight shipping [speaker001:] Sure thing I'll do what I can to help. Can I have your full name please? [speaker002:] Albert Sanders. [speaker001:] Thank you albert, I was able to pull up your account. Alright you wanted to upgrade your shipping to overnight correct? [speaker002:] Yes I need this thing ASAP. Is there a fee? [speaker001:] Depending on your membership level there may be a fee. [speaker002:] I'm bronze. What am I looking at? [speaker001:] The fee for bronze would be $20 Would you like to go ahead with the upgrade? [speaker002:] I'll do it but Amazon is getting my business from now on. $20 is outlandish. give me the overnight. [speaker001:] I understand and I'm sorry the fee is a bit steep but lets go ahead and get this order upgraded for you. Can I have your account ID and order ID please? [speaker002:] HHJJKNXFBV is account 0331458736 is Order ID we good? [speaker001:] Everything is fine there and checks out. What is your delivery status please? [speaker002:] Out for Delivery [speaker001:] So because the order is out for delivery I wont be able to upgrade the status but I'm happy to tell you that in this case you wouldn't need to anyway. The order will either Arrive some time tonight or tomorrow anyway. [speaker002:] Ok thanks for letting me know.:] have a good one. [speaker001:] You too did you have any other questions? [speaker002:] nope [speaker001:] Take care! [speaker001:] Hello, how can I assist you? [speaker002:] Hi i placed an order yesterday and wanteed to remove an item my wife no longer wants it [speaker001:] May I have your full name or the account ID? [speaker002:] Joseph Banter the order i am trying to change is 8071755239 [speaker001:] What is the shipping status? [speaker002:] In Transit [speaker001:] May I have your username and your e-mail address? [speaker002:] JBanter123 JBanter@email.com [speaker001:] The order is updated and you will receive a confirmation shortly. [speaker002:] wait i didnt tell you what item to remove Can you just remove Boots Calvin Klein cool [speaker001:] Is there anything else I can help you with today? [speaker002:] nope [speaker001:] Have a good day. [speaker001:] Hi how can I help you [speaker002:] Hi there there's a jacket that I'm interested in buying but for some reason it's listed on your website at $89 when its MSRP is only $40 [speaker001:] ok let me look into that Can I get your full name [speaker002:] Yes, it's Sanya Afzal [speaker001:] Thank you Sanya Where did you see the different price? [speaker002:] That's the MSRP on the tag I saw it in store but went to order it later and noticed it was marked up a lot for some reason That's the price on Amazon as well [speaker001:] Was it in one of our stores that you saw it on the tag? [speaker002:] Yes [speaker001:] Well sometimes prices do change [speaker002:] It was two days ago so I don't think the price should have changed so much [speaker001:] OK here is a promo code you can use to place your order at the lower price KSAZ5 Anything else today? [speaker002:] Thanks, that's helpful But I hope you'll fix the price on your website That's all I need for now [speaker001:] Have a nice day [speaker001:] hi how can I help you today? [speaker002:] Hi, i would like to know the price of gift wrapping because i would like to buy some boots [speaker001:] sure I can help you with that hang on for a sec. The gift wrapping costs a fixed price of $4.99 per item but be aware that it's dependent on the item size [speaker002:] well, its a pair of boots? [speaker001:] do you know the size? if that's larger than 32 than it's gonna be a bit more expensive [speaker002:] well, i'm a size 10 so that should be fine [speaker001:] oh ok. then that's gonna be 4.99 is there anything else I can help you with? [speaker002:] ok, great, seems reasonable no, that's it [speaker001:] have a nice day then! [speaker001:] Hello how can I help you today? [speaker002:] I want to manage my shipping details because my situation has changed I have a new address [speaker001:] I see I would be glad to help. Can I start by asking for your full name or account ID? [speaker002:] David Williams Account ID: Z225ZNWMKY [speaker001:] Alright I have pulled up the account Can I ask for the current address on file? [speaker002:] I don't have the current address [speaker001:] I just need the current street address that you would have on your account, the one you are moving from. Were you able to locate that perhaps on a bill or other document? [speaker002:] No. It should be on my profile [speaker001:] alright I looked it up and it was 7221 florshim drive. [speaker002:] Tag [speaker001:] can you provide any three of the following: zip code telephone number, pin number, username, password, email address, order ID [speaker002:] Yes [speaker001:] in order to verify identity [speaker002:] Phone Number: 131-6434 Email Address: dwilliams224@email.com Order ID: 1378552849 [speaker001:] Alright and lastly what is the new address you want to put on file? [speaker002:] 2048 Circle Drive Newark, MI 73774 [speaker001:] The address on file has been updated now, is there anything else I can help you with? [speaker002:] That will be all Thanks [speaker001:] Have a good day [speaker001:] Hello, how may I help you? [speaker002:] I've been waiting for a package to arrive, and i was hoping you could tell me the shipping status? [speaker001:] Sure, could I get your name, please? [speaker002:] Rodriguez Domingo [speaker001:] Thanks, Rodriguez. I'll also need your Username, Email, and Order ID to pull up the order [speaker002:] rdomingo470@email.com Username: rdomingo470 Order ID: 1432446503 [speaker001:] Thank you. How long have you been waiting for the package? [speaker002:] About 5 days now. [speaker001:] Sometimes the package can take longer to deliver than the estimate. We ask that you wait until a week after your order was placed and then contact us again if you still don't have it. Is there anything else I could do for you? [speaker002:] So you can't tell me the status. [speaker001:] Oh sorry. It says In Transit. [speaker002:] Okay. That's all i needed. Thanks. [speaker001:] Have a good day! [speaker001:] Hi, how can I help you? [speaker002:] I think there's a billing problem. I see a fee that doesn't make sense to me. [speaker001:] Was there an extra charge placed on your order? [speaker002:] It looks that way to me. [speaker001:] Can I have your full name, account ID, and order ID? [speaker002:] Chloe Zhang, JH638JQCT1, 8882725499 [speaker001:] Yes, there was a fee placed on your order. What is your membership level? [speaker002:] Bronze, What was the fee for? [speaker001:] Unfortunately some items have surge pricing due to the coronavirus outbreak. I'm afraid the fee cannot be removed. [speaker002:] I didn't order any Corona! [speaker001:] I know, I'm very sorry. Is there anything else I can do for you? [speaker002:] Is the fee removed? [speaker001:] No, I cannot remove it. [speaker002:] Alright then. I guess that's it. I'll shop at Amazon from now on. [speaker001:] I'm very sorry, please have a nice day. [speaker001:] Hello! How can I help you today? [speaker002:] Hi, I returned my last order, but the charge has not yet been reversed. [speaker001:] Ok. I can help you with that. So you want to know the status of your refund? [speaker002:] Yes, please. My name is Joyce Wu [speaker001:] And to clarify it was an order, not a membership, correct? [speaker002:] yes that is correct [speaker001:] Thank you. Let me pull up your account. Ok I need your username, email address and order ID please [speaker002:] joycew17, joycew17@email.com, 1259726146 [speaker001:] Ok. It looks like your refund is still in progress [speaker002:] Do you know how much longer it will take? [speaker001:] How long have you been waiting for it? [speaker002:] 7 days [speaker001:] It should clear in the next few days. [speaker002:] okay, I will keep an eye out for it and call back if I don't see it in another week or so. [speaker001:] Yes, wait until the end of the week. If you don't see it, then give us a call back. Can I help you with anything else? [speaker002:] Ok. Thanks for your help. No I don't need anything else. Have a good evening [speaker001:] Thanks, you too! [speaker001:] Hi, how can I assist you today? [speaker002:] Hi, can you help me log into my account? I forgot my password and want to view my shopping history [speaker001:] Sure, I can help. What's your full name? [speaker002:] Sanya Afzal [speaker001:] What's your username? [speaker002:] I'm not certain [speaker001:] What's your zip code? [speaker002:] 91008 [speaker001:] What's your email address? [speaker002:] I'm not sure what address is on my account [speaker001:] what's your phone number? [speaker002:] 727-1577 [speaker001:] I've located your account. safzal1 is your username. To create a new password I either need your PIN or the answer to your security question. Do you have either of those? [speaker002:] I have my PIN 99122 [speaker001:] o4yfx5jcmm is your new password. [speaker002:] Awesome thank you! [speaker001:] You're welcome. Can I help with anything else today? [speaker002:] No that was it [speaker001:] Have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] Hi. I recently got a premium membership with you. I need to pay my bill. [speaker001:] Great. May I have your name please. [speaker002:] Sure. My name is Sanya Afzal. [speaker001:] Thanks. Can I also have your account ID and Order ID? [speaker002:] Absolutely. Account ID: LQMM3PSB0E and Order ID: 5411650958 [speaker001:] And how much do you want to pay today? [speaker002:] I'd just like to pay the full amount. Sorry I was never told what the subscription fee is. [speaker001:] Ok that will be $20. Do you have a CC? [speaker002:] I do not have a credit card on hand. Can you use the one on my account? [speaker001:] I sure can. One moment please. Alright everything is all paid. Is there anything else i can help you with? [speaker002:] Oh thank you so much! That was all I needed today. [speaker001:] Great have a nice day. [speaker001:] Hello, how may I help you? [speaker002:] Hi! I was considering purchasing an item but needed some more information on it please [speaker001:] Sure, could I get your name, please? [speaker002:] Alessandro Phoenix [speaker001:] Thanks, Alessandro. What kind of question did you have? [speaker002:] I was looking at the Michael Kors shirt. I would like to know how wide the collar is Does it squeeze your neck? [speaker001:] We don't use tight collars in our shirts. The usualy size is 15 inches but we also have shirts with 16 and 14 inch collars. [speaker002:] I see [speaker001:] Is there anything else I can help with? [speaker002:] That is all. Thanks for the information [speaker001:] Have a good day! [speaker001:] Good afternoon, how can I help you? [speaker002:] Hi I would like to know about a product? Guess boots, are these water proof? [speaker001:] all right, let me check that. In addition to it, could you tell me your name please [speaker002:] David Williams [speaker001:] We have waterproof boots and a wide variety of Mr. David [speaker002:] Perfect That's all I needed to know [speaker001:] A pleasure to help you Mr. David Have a nice day! [speaker001:] hello, how can i help you [speaker002:] My name is Norman Bouchard and I was charged for an order but I never bought anything. The order ID is 9455493865 [speaker001:] Okay. I will be happy to help you out with this unfortunate issue. Okay, i found your account. I will need your username and email to confirm the identity [speaker002:] thank you normanb1 normanb1@email.com [speaker001:] Okay, I will need to ask the system whether or not this is an error on our end. [speaker002:] thank you [speaker001:] It says it is not an error. Can I get your membership level [speaker002:] Guest [speaker001:] Unfortunately that being the case. We will not be able to help you with this issue. This seem to be an error from you. I am sorry. do you need anything else. [speaker002:] i didn't purchase this order. i want a refund [speaker001:] I cannot give you one. I am sorry. [speaker002:] ok. [speaker001:] have a great day [speaker001:] how about an Order ID? Hello and thank you for contacting us! Before we begin I'll need to pull up your account. Can I please have your First and last name or Username? [speaker002:] Yes, my name is Rodriguez Domingo [speaker001:] Thank you Rodriguez, what can I help you with today? [speaker002:] I wanted to browse site to try and find something to wear to a big event, but wanted to double check that my premium subscription is still valid. I'd like to utilize any discounts that I can! [speaker001:] Sure I can help with that, do you have your Account ID and Order ID available? [speaker002:] Yes, my account ID is GQ9ONSRWDJ i do not have an order ID [speaker001:] Alright, lets see what I can find. I regret to inform you that your subscription is currently not active. The balance due is 49$, [speaker002:] Oh, okay. IS this something I can pay for now? [speaker001:] Sure thing! let me get that setup for you. [speaker002:] Thank you. [speaker001:] Do you want to go ahead with the full amount now? [speaker002:] I do, thanks. [speaker001:] Okay, do you have a credit card you would prefer to use? [speaker002:] DO I have one on file that I can use? [speaker001:] Sure, we can use the one that is on file. [speaker002:] Great! [speaker001:] The amount that will be charged is $49, just double checking if that is alright. [speaker002:] Yes. [speaker001:] Alright, that's all taken care of, Is there anything else I can do for you today? [speaker002:] No that is all. Thank you so much. [speaker001:] Not a problem. Have a great day! [speaker001:] HI, how can I help you? [speaker002:] hi! my order hasn't shipping yet and I want to add an item to it. Is this possible? [speaker001:] I will look into that for you Can I have your name please? [speaker002:] crystal minh [speaker001:] What item did you want to add? [speaker002:] tommy hilfiger jeans. the ones that are $84 [speaker001:] Okay, can I have your account ID, order ID, and your membership status? [speaker002:] ID is 5PYACZP4H4 bronze member order 3038507609 [speaker001:] That has been added to your order, what else can I do for you? [speaker002:] nothing that's all thanks! [speaker001:] Have a nice day [speaker001:] Hello, how may I help you? [speaker002:] Hi. Can you tell me about the michael kors jeans you guys have for sale. In particular how often do these need to be washed [speaker001:] If you wear them about two or three times a week, you should wash them once a week. If you do heavy-duty activity in them, you should wash them right away. [speaker002:] okay. is the material okay to hold up in the washing machine [speaker001:] Yes, the material will hold. However, we recommend not washing too often, otherwise the color will start to wash out. [speaker002:] thats great information to have. [speaker001:] Is there anything else you would like to know? [speaker002:] I think that answers all I need to know about the product [speaker001:] Okay, great. Have a nice day. [speaker001:] Hello [speaker002:] Thank you for contacting Acme Brands. Hello and how can I help you? [speaker001:] I would like to return my order because I chose the wrong color [speaker002:] I can help you with that. Can you give me your name or account ID? [speaker001:] Name: Norman Bouchard I don't have an account ID [speaker002:] Thank you. Can you verify your username, email address and order ID please? [speaker001:] Username: nbouchard424 Email Address: nbouchard424@email.com Order ID: 1927382070 [speaker002:] What membership level do you have with us? [speaker001:] Bronze [speaker002:] Was your purchase made in the last 90 days? [speaker001:] Purchase Date: 2019-12-02 [speaker002:] That's more than 90 days, but do you have your original receipt? [speaker001:] I do [speaker002:] Great. If you provide me with your shipping address, I can send you a return shipping label to print out. [speaker001:] Address: 0606 Woodshore St Jacksonville, WA 24348 [speaker002:] Thank you and will be returning by mail, in store or drop off center? [speaker001:] by mail [speaker002:] Okay, you should be getting the email with the shipping label soon for your return. Is there anything else I can help you with? [speaker001:] nothing else thank you [speaker002:] Alright, enjoy your weekend. You're welcome. [speaker001:] Hello, how can I help you? [speaker002:] I would like to know how long do premium membership lasts [speaker001:] Sure, one moment please. [speaker002:] Okay [speaker001:] Memberships last for the the remainder of the calendar year when you received it and for the next entire calendar year. [speaker002:] Okay thank you for all your help [speaker001:] You're welcome would you like to know more about membership? [speaker001:] I would like to know what are the membership levels [speaker002:] The membership levels are Gold, Silver, and Bronze. All other customers are considered guests. Do you have any more questions for me today? [speaker001:] That will be everything [speaker002:] Okay, have a great day! [speaker001:] Hello, how can I assist you today? [speaker002:] So the email's saying I got 2 but I ordered 1 Sanya Afzal ordered earlier today [speaker001:] May I have your account ID and your order ID? [speaker002:] Ok my account is LGXXCKHHFZ email says my order was 293098500 ordered one jacket and it says i got two [speaker001:] Are you sure that is the correct order ID number? [speaker002:] ohh yes I missed a 3 2930398500 [speaker001:] Ok there seems to be a mistake with the order on our end. Has the item been shipped? [speaker002:] I hope not it says 2 jackets? if we could make it 1 as intended would be ideal [speaker001:] Ok, i can offer you a refund on the extra jacket. What was the price of the jacket? [speaker002:] was 59 dollars [speaker001:] Ok, the money has been refunded to your account. [speaker002:] thank you for helping though I'm pretty sure I only ordered one to start! [speaker001:] You can return the extra jacket if you receive it. [speaker002:] ok thanks take care sir [speaker001:] Is the anything else I can help you with? [speaker001:] hello [speaker002:] hi Hi had placed an order and I wanted to move the shipping to next week delivery. I do not want to pay any shipping fee [speaker001:] Let's see what we can do about it Give me your fullname [speaker002:] Crystal Minh [speaker001:] Now I need to verify your identity [speaker002:] sure [speaker001:] Give me your account id and order id [speaker002:] Account ID: TOET4AJUUW Order ID: 4516661293 [speaker001:] Verified!! What is the status of your order? [speaker002:] in transit [speaker001:] Since the order has already shipped the date can't be altered What is your membership level? [speaker002:] Bronze I was hoping I don't have to pay the shipping fee [speaker001:] I will add a credit back into your account for the shipping fee I have notify the support team in charge. You will receive the credit very soon Would this be all for today? [speaker001:] Hello, thank you for contacting acme brand, how may I help you? [speaker002:] I am trying to make a purchase but for whatever reason my credit card keeps getting declined. [speaker001:] I'm sorry to hear that your card seems to not be worker. Are oyu receiving an Invalid Credit card error? working* [speaker002:] It keeps saying it is rejected, i am unsure what that means [speaker001:] Alright lets see what I can do to help. Could you try logging in and out of your account for me? Something may not be getting through to our server correctly. [speaker002:] I had already tried that, did you have anything else I could try? [speaker001:] Sure thing let me see what else we can do. Have you checked the expiration date on the card? Many times that can end up being overlooked. [speaker002:] Um let me check oh, i think you got it that does seem to be expired I'll have to see why I didn't get the new card [speaker001:] I'm glad I was able to help! Hopefully they get your new card to you soon Was there anything else I could help with? [speaker002:] No that was all thank you [speaker001:] Thank you for shopping with us, Have a great day! [speaker001:] Hellow [speaker002:] Hello, how can I help? [speaker001:] Hello* i need to check on an order status i think the cost of shipping is to much [speaker002:] Okay, can I have your full name? [speaker001:] Joyce Wu [speaker002:] Thank you, can I have your username, email address, and order ID also? [speaker001:] Username- jw384209 jw384209@email.com Order ID 2721766927 [speaker002:] Okay, what is the current shipping status of the order? [speaker001:] Out for Delivery [speaker002:] I'm sorry for the high shipping cost, I can actually offer you a refund of $8. [speaker001:] i was wondering that the price is very high yes i was wondering if i could get it waived cool! thanks so much! [speaker002:] You're welcome, have a nice day. [speaker001:] Hello! How may I help you today? [speaker002:] Yes, I ordered boots and had to return them. I'm wanting to check on my refund. [speaker001:] Sure! May I have your full name? [speaker002:] Joseph Banter [speaker001:] Thanks! May I now have Username, Email and Order ID to confirm the order? [speaker002:] jbanter7 jbanter7@email.com 1410997966 [speaker001:] It looks like your online refund has been complete! [speaker002:] Hmm. Perhaps my balance online just hasn't been updated. I'm so sorry for bothering you. [speaker001:] Not at all! It can take a second to go through. Was there anything else you'd like help with? [speaker002:] No, that will be all. Thank you so much! [speaker001:] Have a good day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I need to sign into my account but have forgotten my password [speaker001:] Oh, I'm sorry to hear that, but I can definitely help before we begin, do you still have access to your username? [speaker002:] Yes I do have that [speaker001:] It's not a problem if you don't but it will just let me know where to start Excellent, I'll go ahead and find a new password for you So for security purposes, I'll just need to gather some information from you [speaker002:] ok [speaker001:] may I ask your full name, your username, and either your PIN number or the answer you gave to a security question [speaker002:] Albert Sanders asander1234 Security Answer: Martinez [speaker001:] Thanks, Mr. Sanders. So the temporary password 29g8jttytbg should allow you to access your account From there, you can change it to whatever you would would [speaker002:] Thank you! [speaker001:] ["you would like"] You're very welcome. Is there anything else I can assist with while we're here? [speaker002:] No that is all [speaker001:] Excellent. Have a great day, Mr. Sanders [speaker001:] Hi, how can I help you? [speaker002:] I can't access my account [speaker001:] Ok I can help you with that, give me one second. Can I get your full name or Account ID? [speaker002:] my name is Joyce Wu [speaker001:] Ok, what seems to be the problem accessing your account? Did you forget your username or password? [speaker002:] I don't remember what my username is [speaker001:] Ok, I'd be happy to help you recover that. To do so, I'm going to need your address and phone number or e-mail address. [speaker002:] My address is 0293 Lexington Ave Monterey, NY 43134 I think the email that I used is joycewu5@email.com [speaker001:] Ok, one second please... Sorry give me one second here I am trying to find your username. [speaker002:] We must have different ideas of one second [speaker001:] Sorry Was there anything else you needed help with? [speaker002:] I just want my username so I can access my account [speaker001:] Ok, sorry about the delay. It looks like your username is joycewu5 [speaker002:] I will try to login with that [speaker001:] Ok great, if you have any further issues feel free to contact us. Have a great day. [speaker002:] That worked, thanks [speaker001:] Awesome! Have a great day. Bye now! [speaker001:] Hello. How may I assist you today? [speaker002:] I would like to confirm the shipping date [speaker001:] Sure, what's your name? [speaker002:] I'm supposed to receive it tomorrow, but I got an email saying otherwise [speaker001:] Okay. Can I have your name please? [speaker002:] Albert Sanders [speaker001:] Can I also have your account and order IDs as well? [speaker002:] FVBP74SRQY Order ID: 3691688426 [speaker001:] What are your username and email please? [speaker002:] asanders619@email.com asanders619 [speaker001:] I found your account and order. Just a moment, I will check to see when it is scheduled to arrive. [speaker002:] Would I be getting my item tomorrow or it's being delayed? [speaker001:] Just a moment, I am going to check that now. Hmm, it does in fact appear to be delayed in our system. However, I will do my best to change it in our system to try to make sure you get it tomorrow. Hopefully it still gets there tomorrow, if it doesn't please do reach out again. [speaker002:] would I be getting it tomorrow? [speaker001:] Hopefully. I cannot say for sure. [speaker002:] okay [speaker001:] Sorry about that. Let us know if you don't get it. Can I help with anything else? [speaker002:] That's all [speaker001:] Thank you for getting in touch. Have a good day [speaker001:] good afternoon, how can I help you? [speaker002:] Hi I am calling in to complain because the one particular item below is out of stock. It's a Calvin Klein shirt [speaker001:] sure, would you give me your full name or account ID first [speaker002:] Name: Norman Bouchard I would like to get this item delivered [speaker001:] With pleasure, in addition to this let me write to the purchasing department on this matter. [speaker002:] great thanks [speaker001:] ok, before making the purchase I remind you that we will use your card associated with the account. [speaker002:] sure [speaker001:] all set! as soon as we have the product it will be sent to your address a pleasure to help you [speaker001:] Hello, I am Joseph Banter [speaker002:] Hello, thank you for contacting AcmeBrands. How can I help you? [speaker001:] I was looking at a guess jacket which is $69 I found it for $29 on another website [speaker002:] Joseph, can you give me your account ID and order ID please? [speaker001:] Account ID: 5KL2REN2RA Order ID: 9919033911 [speaker002:] Unfortunately, our prices change from day to day based on our complex pricing algorithms. We are not able to guarantee any of our products at a specific price. And we are not price matching our competitors as of this time. [speaker001:] Ok that is ok I can just buy on the other site Can you offer me a discount here [speaker002:] Yes, I can offer you a promo code. Here is a promo code you can use on your order. HP7CW Is there anything else I can help you with? [speaker001:] perfect thanks that is all! [speaker002:] Thank you, have a great day! [speaker001:] Hello [speaker002:] Hi! I thought that I put a shirt in my order but apparently I put a pair of jeans Can I return or exchange the item? I don't need the jeans now and probably going to wear a shirt more often since we should stay at home. [speaker001:] Okay Can I have your full name or account id please? [speaker002:] Alessandro Phoenix [speaker001:] What do you want with the order now? Return or exchange shirt for jeans [speaker002:] A CK shirt [speaker001:] One last question Do you want to add to your order or did you order two items and you want to cancel one? [speaker002:] Just cancel the jeans please [speaker001:] Can I have your account id and order id please [speaker002:] Account ID: TFBF1GMMOS Order ID: 2243470859 [speaker001:] What is the shipping status of your order? [speaker002:] It is out for delivery [speaker001:] What is your membership level? [speaker002:] Bronze [speaker001:] I need the product brand and type [speaker002:] CK shirt it is a t-shirt [speaker001:] A purchase order has been placed for the shirt. I couldn't cancel the initial order becaus it was already out for delivery [speaker002:] So I need to return the jeans? [speaker001:] yes [speaker002:] Can you give me a return label? hello? [speaker001:] Hello You will need to give me your full address [speaker002:] 6683 2nd Ave Newark, NY 24360 [speaker001:] How do you want to process the return? [speaker002:] by mail please [speaker001:] By mail or in store or drop off center ok. Done [speaker002:] Ok Thank you [speaker001:] Have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] Good afternoon! I already purchased a CK shirt but I forgot to add the boots. Can you help me please? [speaker001:] Sure, could I start by getting your full name, please? [speaker002:] Joyce Wu [speaker001:] Hi Joyce, I'll also need your Account ID and Order ID. [speaker002:] Account ID: VBZKSVWEES the order ID is 1644320746 [speaker001:] Okay, and may I know the shipping status of your order? [speaker002:] It says order received Can I still add another item? [speaker001:] Yes you can! What item would you like me to add? [speaker002:] A CK boots. the price is $59 [speaker001:] I've added to boots to your existing order. Is there anything else I can do for you? [speaker002:] That will be all. do you need my credit card? [speaker001:] We used the one on file from the order. [speaker002:] ok. sounds good. [speaker001:] Have a good day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Albert Sanders here. My credit card is getting rejected again and again. Super frustrating! [speaker001:] OK. Let me see if I can help with that. What does it say when you use your credit card? [speaker002:] It says it's invalid And it's not expired, that's the first thing I checked. [speaker001:] OK. I have a few troubleshooting steps for that. Please try entering the card information again. Let me know if that works. [speaker002:] Alright, give me a sec [speaker001:] ok [speaker002:] Nah, didn't work. Just gives me the same bogus "invalid" message. [speaker001:] ok. Please next try to log out and then log back in. Let me know if that solves it. [speaker002:] Woah! I don't know WHY that worked, but it worked. Thanks! [speaker001:] Great! Anything else I can help you with? [speaker002:] I'm all good, thanks! [speaker001:] Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi i need to access my account but I forgot my user name. Can you help? [speaker001:] I can help with that! Can I get your full name please? [speaker002:] Chloe Zhang [speaker001:] Thank you. Can you also provide your zip code and email address? [speaker002:] 02326 czhang6@email.com [speaker001:] Thank you. Your username is czhang1 [speaker002:] oh great thank you! [speaker001:] Is there anything else you needed? [speaker002:] no that's it thanks againn [speaker001:] Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] I want to buy something but the cart is not updating [speaker001:] Okay, let me look into that for you [speaker002:] Anytime i add the item into the cart [speaker001:] Just to be sure, is the item you're trying to add out of stock? [speaker002:] No. It appears in stock [speaker001:] Can you double check for me? [speaker002:] Okay. I will do that Hi Its available [speaker001:] Okay, can you refresh the page and try again? [speaker002:] Let me try that Its the same [speaker001:] Hmmm. Can you try logging out and logging back in again? [speaker002:] Okay Some minutes please Hi It just updated [speaker001:] So is everything good? [speaker002:] Yeah All good now thanks [speaker001:] Is there anything else I can do for you today? [speaker002:] that will be all thanks [speaker001:] Well then have a nice day! [speaker001:] Hi, AcmeBrands customer service. How may I help? [speaker002:] Good morning. It is such a beautiful day. I was wondering if you know when your fall drops come out I am really thinking about the new clothes I would like to buy [speaker001:] The fall collection will be coming out on October 3rd. [speaker002:] Okay great. Can you add me to the mailing list [speaker001:] Sure thing, what is your email? [speaker002:] davidwilliams14@hotmail.com Do you have a physical catalog to get in the mail [speaker001:] Great, I've added you to the mailing list. You'll get the fall catalog in a few months. Ah, sorry I didn't realize you wanted a physical mail catalog. I can have one sent to you. [speaker002:] I would like both so I can share it [speaker001:] Sure, can I have your address to mail it to? [speaker002:] My address is 2733 Primose Avenue San Lima, MI 87118 David Williams [speaker001:] Great, a physical copy will be sent to your address in addition to the online one to your email. [speaker002:] awesome thank you. I am so excited [speaker001:] You're welcome, is there anything else you need? [speaker002:] have a great day. that is all for now [speaker001:] Thank you, have a nice day too [speaker001:] Hello. How can i help you today? [speaker002:] I have been on your website, but so many items I'm looking at say they're out of stock. [speaker001:] Oh no I'm sorry to hear that. So your saying there's a wide variety of item showing as out of stock? [speaker002:] Yes, that's correct. [speaker001:] Okay. I'd be happy to look into this for you [speaker002:] Thank you. [speaker001:] Can I get your full name or account ID? [speaker002:] My name is Alessandro Phoenix [speaker001:] Okay. I'm going to write up a report and let the purchasing department know so they can do a better job at keeping our items in stock [speaker002:] Thank you! [speaker001:] Is there anything else I can do for you today? [speaker002:] No, that was all. [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] hi how can i help you? [speaker002:] Hi I have a question about my account I just got an email and it said that a premium subscription was added but I didn't add it to my account [speaker001:] okay let me check! what;s your name? [speaker002:] Joyce Wu [speaker001:] you heard about this from eaml [speaker002:] yes I was charge $40 for the premium subscription but I never agreed to it [speaker001:] This was a scam email! If you check the from email, it wont be from our account [speaker002:] omg a scam email? [speaker001:] yeah! [speaker002:] so my account wasn't charged? [speaker001:] weve been having an issue with that lately no! it was spam [speaker002:] ok, boy I better check my account then [speaker001:] doyou need anything else? [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Whenever I search for something, the results don't seem to have anything to do with what I actually searched for. [speaker001:] I'm so sorry for that inconvenience! I'll be glad to help you with that. May I get your full name, please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez. May I ask you to please try logging out of your account, and logging back in again? [speaker002:] Ok, I tried that but it is doing the same thing. [speaker001:] Next, would you please try clearing the cookies in your browser? [speaker002:] Ok, one minute. [speaker001:] Sure, take your time! Any luck, Rodriguez? Hello? Rodriguez, it appears that you may have disconnected from the chat. This window will time out in 60 seconds if I do not hear from you again. [speaker002:] sorry [speaker001:] Did clearing your cookies resolve the issue for you? [speaker002:] that took a while, but it worked! [speaker001:] Great! [speaker002:] Thanks so much! [speaker001:] Is there anything more I may help you with today? [speaker002:] No, that's all I need right now. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello. We appreciate you reaching out to us today. How can I help you? [speaker002:] Hi these shipping costs seem real high i need to check my order [speaker001:] Okay let's look into that for you. Can I please get your name or Account ID? [speaker002:] DOTVVB8DXL [speaker001:] Thank you. Can I please get your name as well? Were you interested in downgrading the shipping to next week to save on those shipping costs? [speaker002:] Rodriguez Domingo i want to know why they are so high now [speaker001:] Sure. Let me look into that for you. Can I please get your username, Email Address, and Order ID? [speaker002:] I already did that rd878475 sorry i got confused [speaker001:] Can I please have your username and the email address associated with the account as well [speaker002:] rd878475@email.com my username is right there [speaker001:] I need the Order ID as well. You provided me with the Account ID before. Do you have the Order ID? [speaker002:] 2550227727 I also gave you my user name [speaker001:] Yes I see that. Okay, can you tell me the status of the delivery? Rodriguez, can you please provide me the status of the delivery? [speaker002:] its coming now [speaker001:] To save you on the shipping costs I could just cancel the order if you would like? [speaker002:] Will it arrive in time? and what discount am i getting [speaker001:] I'll give you a refund on the shipping just this once of $8.00. Is that sufficient? [speaker002:] Am i getting it still sent though? [speaker001:] Yes it will arrive in the same timeframe. [speaker002:] Is the price going to continue being this hight? high sorry [speaker001:] The shipping cost was determined by the weight of the object. [speaker002:] Ok well thank you for your help [speaker001:] Thank you have a great day. [speaker001:] Hello [speaker002:] Hi. How can I help you? [speaker001:] I want to check up on my online order status [speaker002:] Ok [speaker001:] I can't access my account because I forgot the passowrd my name is Sanya Afzal [speaker002:] Can you tell me your account ID and the order ID? [speaker001:] and my username is safzal74 [speaker002:] I can't get your password, but I can generate another password for you [speaker001:] sure thing my security answer is Alexander [speaker002:] Ok, can you tell me your PIN number? [speaker001:] i don't have a pin number [speaker002:] Ok, what is your answer to the Security Question? [speaker001:] Alexander [speaker002:] Your new password is gphzxv5i6o [speaker001:] thank you [speaker002:] Of course Is there anything else I can do for you? [speaker001:] nothing else thank you [speaker002:] Ok, I'll end this chat now [speaker001:] Good afternoon, how can I help you? [speaker002:] Hi I bought a Guess Shirt last week [speaker001:] tell me what happened to the shirt [speaker002:] i do not think the order shipped yet can i cancel the iterm i ordered and get a refund before it ships i meant yesterday sorry not last week [speaker001:] ok, one moment please sure, but would you tell me the reason for the request? [speaker002:] i want a different design [speaker001:] ok, one moment please ok if you just want to change for another shirt instead of canceling your shipment I can just make the change [speaker002:] No thanks i will order it later [speaker001:] ok, would you give me your full name or account ID [speaker002:] Chloe Zhang OP8CUVKLHT [speaker001:] additional to this would give me your order ID, email and username [speaker002:] chloez22@email.com chloez22 1286484457 [speaker001:] ok everything in order, will you indicate the status of the shipment currently? [speaker002:] Preparing to ship [speaker001:] Very well, let me record the status of the shipment. ok i'm going to cancel shipping now. all sett [speaker002:] cool [speaker001:] a pleasure to help you [speaker002:] will i be getting a refund to my ccredit card i used [speaker001:] yes miss [speaker002:] perfect [speaker001:] have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] Hi. I got an email saying my subscription was removed from my account without my doing. Can you check on that forme. [speaker001:] Sure, could I get your name, please? [speaker002:] yes, it's Norman Bouchard. [speaker001:] Thank you, Norman. You heard about this from an email? [speaker002:] yes [speaker001:] Okay, let me just check on that here. It does appear this service was removed by mistake. Our apologies, I'll just go ahead and reinstate it for you. [speaker002:] ok thanks [speaker001:] Okay, can you see the service on your account now? [speaker002:] yes i can [speaker001:] Great, is there anything else I can do for you? [speaker002:] nope that is it, thanks [speaker001:] Have a wonderful day! [speaker001:] Hello, how can I help you today? [speaker002:] The cart isn't updating, I can't purchase anything. [speaker001:] Happy to help, may I have your name please? [speaker002:] Joyce Wu [speaker001:] Try refreshing the page and add the item again, Joyce. [speaker002:] ok, that still doesn't work. [speaker001:] Okay, try logging out and logging back in your account. [speaker002:] That worked! Thanks for the help. [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No. [speaker001:] Have a nice day! [speaker001:] Hello! I could use some assistance with my account. [speaker002:] Hello, what can I help you with? [speaker001:] Well, i had set up 2FA, btu ive lost my phone now, and i dont know what to do [speaker002:] No problem, we can reset it easily. What is your full name? [speaker001:] Joyce Wu [speaker002:] and what is your email address? [speaker001:] JoyceWu@Kungfu.net i am a very well known international martial arts actress, if you recognized the name. [speaker002:] Ah yes, I think I've seen some of your movies. I've sent a reset code to your email address. I'm also sending a link with security guidelines to follow in order to protect your information. [speaker001:] thank you! if a signed headshot would help verify my identity just let me know! Oh thats perfect, thank you [speaker002:] No problem. If I ever get to see you I'll ask for an autograph! Is there anything else you need? [speaker001:] I believe thats it, i hope you stay safe out there! [speaker002:] Thanks, you too. [speaker001:] Hi there, how can I help you today? [speaker002:] I am curious about the refund policy. I am looking at some jeans but I'm worried they won't fit. [speaker001:] I'm more than happy to help you out with that. [speaker002:] I just need to know I could get a refund if they don't fit, or can I just return them? [speaker001:] No matter what, you will always be allowed to return it within 30 days. However, do you have a membership status with us? If so, you may be able to get extra return privileges. [speaker002:] I have a guest membership right now. [speaker001:] Okay, you will be able to return them within 30 days if they do not fit. [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] Hi Donny, I'm Joyce Wu. I was hoping to upgrade to overnight delivery. I'm just so excited to get my order. [speaker001:] Absolutely. Let me check that out for you. Could I get your account ID and Order ID please? [speaker002:] Account ID: 37KDFEV3R0 and Order ID: 5251358849 [speaker001:] Thanks Joyce One moment while I validate a few things. And have you recieved an update on your order yet? [speaker002:] My shipping status is just saying order received at this point. [speaker001:] Awesome! And what is your membership level? [speaker002:] Just Guest at this time. [speaker001:] Alright. Is it okay to charge your credit card $20 to upgrade your shipping? [speaker002:] Oh for sure! My dog just got back from being shaved at the groomer and I thought this shirt would be perfect to keem him warm since it snowed again. So I need it ASAP. I'd pay anything for Mr. Scruffy. [speaker001:] I completely understand. I would also do anything for my dog:] Your order has been updated and should be shipped to you tomorrow [speaker002:] That's all I needed today. Mr. Scruffy and I thank you! [speaker001:] And I thank you:] Hope you and Mr. Scruffy have a wonderful day. Enjoy the shirt!! [speaker001:] Hello, thanks for choosing AcmeBrands! How can I help? [speaker002:] Hello, I would like to know what happens if I am late on a subscription payment as I am thinking about buying some things [speaker001:] Let me check the status of your subscription. Can you please tell me your full name? [speaker002:] Rodriguez Domingo [speaker001:] Thank you. While I pull up your account, can you please also tell me your order ID and account ID for verification purposes? [speaker002:] 978486515, AHGY76JKIL [speaker001:] Got it, thank you! Well, I have good news for you. Your subscription is active for the time being. [speaker002:] Great [speaker001:] It does expire tomorrow, and you will need to pay $20 to keep it active, but for now, you can go ahead and use it. Would you like to pay that bill now, or wait? [speaker002:] I will wait [speaker001:] Okay. If you'd like information on your subscription in the future, I'm going to send you a link so that you can view it online. You will need your username to view it. Do you have that? [speaker002:] Thank you I do [speaker001:] Great! Can I help you with anything else today? [speaker002:] that is all [speaker001:] Okay, have a nice day! [speaker001:] Thank you for contacting Acme Brands. How can I help you today? [speaker002:] yes i would to check the status of my subscription because i have a question about shipping [speaker001:] I'd be happy to help you with that. Can I have your name or account ID please? [speaker002:] Rodriguez Domingo and my account id is AERF456G [speaker001:] Thank you, Rodriguez. I've pulled up your account. What information do you need about the shipping? [speaker002:] yes i wanted to know if my account includes free shipping. International shipping [speaker001:] Your account does offer international shipping. You'll see this reflected in the shipping cost section of your order during checkout. [speaker002:] okay great, thanks for answering my questions [speaker001:] No problem. If you even have any additional questions, you can check the FAQs on our website at the link I'm providing you. Can I help you with anything else today? [speaker002:] that will be all [speaker001:] Great! I hope you enjoy your weekend. [speaker001:] Hi, how can I help you? [speaker002:] What material is this jacket? [speaker001:] The outer portion of the jacket is made of polyester, nylon, and tricot. The inside of the jacket is lined with cotton. [speaker002:] Thanks for the info. [speaker001:] No problem, is there anything else you need? [speaker002:] no [speaker001:] Okay, have a nice day. [speaker001:] Hello [speaker002:] i never bought anything but was charged for an order [speaker001:] Sorry about that Give me your full name I need to look into this [speaker002:] Name: Joyce Wu [speaker001:] I need to validate the purchase Give me your username, email and order id [speaker002:] Username: jwu29431 Email Address: jwu29431@email.com Order ID: 5469700659 [speaker001:] Validated. The error seems to be from your side What is your membership level? [speaker002:] Guest so i wont be charged for htis? [speaker001:] I am sorry but as a guest there is nothing I can do to help you out. You need to be careful while placing an order There is no solution to this issue for non Gold members [speaker002:] okay then [speaker001:] Is there anything else I could do for you? [speaker001:] I want to check my shipping status because my package was never received. [speaker002:] Oh no, I'm sorry to hear that. Can I have your name to pull up your account? [speaker001:] Name: David Williams [speaker002:] Thanks Mr. Williams. I also need your username, email and order ID to validate your purchase? [speaker001:] Username: davidw99, Email Address: davidw99@email.com, Order ID: 2697143510 [speaker002:] Great, and how long have you been waiting for your order? [speaker001:] I made the purchase since 2019-11-10 [speaker002:] So, you have been waiting since last year? How many days? [speaker001:] Yes, since last year Over 100 days [speaker002:] Okay, can I have your address to send a new order to you? [speaker001:] 5633 Lincoln Ave Newark, CA 57806 [speaker002:] And what items did you order? [speaker001:] Product: Boots Brand: Calvin Klein Amount: $69 [speaker002:] Mr. Williams, you are all set and can expect your order tomorrow because I expidited the shipping. I hope this makes you happy. Is there anything else? [speaker001:] No [speaker002:] Have a great day! [speaker001:] Hi! How can I help you? [speaker002:] Do you have any of the Michael Kors shirt in medium in stock? [speaker001:] If the shirts are listed as empty on the website, then we are currently out of stock. Shirts will usually be refilled during the second week of every month, so you can check back in the next few days! Is there anything else I can help you with? [speaker002:] No, that's all I need. [speaker001:] Okay, have a wonderful day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi, my name is David Williams, Gold member [speaker001:] Hi David [speaker002:] I read in an email today that I might be missing some credits on my premium account, can I check on that [speaker001:] Yes, let me find out what is going on. Do you know where the credits would have come from? It might have been a subscription refund, a previous purchase, or a promotional package. [speaker002:] Yes, it looks like they might have come from a promo package that I bought [speaker001:] I can see the credits now on my end, so it is a problem with the customer interface. Can you log out and back in again? [speaker002:] Yes, I'm about to log back in now. [speaker001:] Okay, great. Even if they don't show up after logging back in, please be assured that they are in your account. [speaker002:] Okay, there we go. I can see $40 on my end, too [speaker001:] Awesome! Is there anything else I can help you with? [speaker002:] No, that should be everything. Thanks for your help [speaker001:] You're welcome. Have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] I'm looking for information on a extra fee that was added to my order. I don't know why. [speaker001:] I can certainly help you with that. Can I please have your full name, account ID, and order ID? [speaker002:] David Williams CTNMW2GQ7H and 8517243185 [speaker001:] Thank you. One moment please. Just to be sure, are you inquiring about an extra charge on your order? [speaker002:] yes a extra charge [speaker001:] Thank you. Can you please tell me your membership level? [speaker002:] Gold [speaker001:] Although it seems that the extra charge was valid, I can remove this charge for you because you are a valued Gold member. Can you please tell me the amount of the extra charge? [speaker002:] 49 [speaker001:] The extra charge has been removed. It may take a few days to show up on your bill. [speaker002:] Thank you for your help [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] that is all thank you [speaker001:] Thank you. Have a great day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hello, I am having trouble accessing my account because I forgot my password [speaker001:] I'll be able to help you get access to your account. Please provide me with your name or account ID please. [speaker002:] Sanya Afzal [speaker001:] Do you know your username? [speaker002:] sanyaafzal5452 [speaker001:] Thank you. I cannot provide you with your current password but I'll be able to give you a new password. Can you verify the PIN number to your account? [speaker002:] Martinez [speaker001:] Thank you. You're new password is 5tl2i137p74. Once you are logged in, you can change to a more memorable one for you. [speaker002:] Thank you very much [speaker001:] You're welcome. Can I help you with anything else? [speaker002:] that is all [speaker001:] Great, enjoy the rest of your day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi! I am looking at these jeans and have a question Do you have some with ripped holes. I prefer holy jeans [speaker001:] Sure. Let me check. Amen to holy jeans. Our most popular jeans are the jeans with the artistic holes in them. There are many styles to choose from on our website. I hope this helps. [speaker002:] yes it does [speaker001:] Glad to help. Do you need any other assistance today? Have a great day, and enjoy your new jeans. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] when will your fall collection drop? I like to be the first with the latest stuff [speaker001:] I would happy to check for you. [speaker002:] I need some new boots... and maybe a jacket or two... [speaker001:] I understand. Our fall collection is set to drop October 3rd. Do you have anymore questions for me? [speaker002:] not sure i can wait til then! can you tell me how to do that? [speaker001:] Our summer collection is set for July 3rd. [speaker002:] otherwise, no huh cool thanks! [speaker001:] You can sign up for newsletters online and they will drop notifications to you. Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello! How can I help you today? [speaker002:] Hi, can you please confirm which payment was used for Order ID: 4754478925 Thanks [speaker001:] You placed an order and you want to know the payment method you used? [speaker002:] Yes [speaker001:] Sure, I can help you with that. Can I have your full name or account id please so I can pull up your account [speaker002:] Crystal Minh [speaker001:] Thank you Crystal. Was this an order, or a subscription? [speaker002:] an order [speaker001:] Ok. Can I have your account ID please [speaker002:] Account ID: GEDQL5ATKX [speaker001:] Was this a refund? [speaker002:] no an order [speaker001:] Has the item shipped yet? [speaker002:] in transit [speaker001:] The payment method was credit card. Would you like to change it? [speaker002:] no, I thought it was debit, but now I know why I didn't see the charge. Thanks for confirming [speaker001:] You're welcome. I hope you have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] I made a return a week or so ago and the charge on my billing statement still has not been reversed. [speaker001:] Let's find out what happened. May I have your full name? [speaker002:] Joseph Banter [speaker001:] Thank you. May I also have your username, email address, and order ID to validate your purchase? [speaker002:] josephbanter366 josephbanter366@email.com Order ID: 8737294756 [speaker001:] How many days have you been waiting? [speaker002:] I've been waiting 7 days [speaker001:] Okay. You should have received it by now. I'll process it for you. You're all set! Is there anything else you need? [speaker002:] Nope that's all [speaker001:] Okay. Have a wonderful day! [speaker001:] good afternoon, how can I help you? [speaker002:] Hi. My name is Albert Sanders. I am trying to add a Tommy Hilfiger for $59 to my cart, but my cart is not updating. Can you help me with this? [speaker001:] OK Mr. Albert, of course I can help you let me enter your data. By procedure only. now let's see how to solve the problem, tell me you already try to refresh the page and try again? [speaker002:] I will try that now. [speaker001:] I will wait for you [speaker002:] Ok It did not solve the problem. [speaker001:] ok let's try another option. tried to log out of your account and log back in. [speaker002:] Ok, the 2nd solution worked. I can now add the item to my cart and can see it in the cart. [speaker001:] Perfect, I'm glad, something else that Mr. Albert needs? [speaker002:] That's it for today. Thank you. [speaker001:] Not problem have a nice day [speaker001:] Hi. How can I help you? [speaker002:] Hi. My name is ALessandro Phoenix. [speaker001:] Hi, Alessandro [speaker002:] I am just wondering if you could tell me about the membership levels. [speaker001:] Of course. We have three membership levels Bronze, Silver, and Gold These are rewards programs Does this help? Are you still there? [speaker002:] Yes it does. Thank you. [speaker001:] Ok, that's good Is there anything else I can do for you? [speaker002:] no [speaker001:] Ok, I will end this chat now [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Im looking for some information about the Michael Kors jeans you have [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, Alessandro. What may I help you with, specifically? [speaker002:] DO the jeans come in a larger size? [speaker001:] These jeans come in a wide variety of sizes. The lengths are usually standard at 36", but they can be easily tailored to fit. If the size you're interested in is out of stock on our website, I do apologize! We generally refill our inventory of jeans at the beginning of every new month. [speaker002:] What about the waist? [speaker001:] The waist measurements come in a wide variety of options. Please check our website to see what's currently available, and check back at the beginning of May if you need more options! [speaker002:] Ok thank you! [speaker001:] Is there anything more I may help you with today? [speaker002:] no thats it thank you [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello! How can I help you today? [speaker002:] I need more information about my order. [speaker001:] I can help you with that. What kind of information do you need? [speaker002:] I have forgotten my password so I can't log into my account. I mean my username. [speaker001:] Do you have your username? [speaker002:] I don't remember what it is. [speaker001:] I will need your full name and account ID number please Hello. Are you still there? [speaker002:] Rodriguez Domingo 7718239 I'm still here. [speaker001:] Ok. I have your account pulled up. [speaker002:] Ok. [speaker001:] I do need some more information from you first. Can I get your email address, zip code, and telephone number please [speaker002:] rodriguezd186@email.com 9397 670 433-2137 [speaker001:] Your zip code is 9397? [speaker002:] I mean 93972 Sorry about that. [speaker001:] No worries. Alright your account was verified. Your username is rdomingo1 [speaker002:] Ok. I was having trouble logging in because I couldn't remember my username. I just wanted to access my account and check when my order will arrive. [speaker001:] Well now you have it. Is there anything else I can help you with? [speaker002:] No. That's all I needed. Thank you. [speaker001:] Your welcome. have a great day! [speaker001:] hello [speaker002:] Hi. My name is ALessandro Phoenix. My Order ID is 9941378944. I purchased these Guess boots for $89, but my email confirmation says I purchased two pairs? I only purchased one pair. [speaker001:] Let's look into it Give me your full name or account id [speaker002:] My account ID is YULK3JYZ5T. [speaker001:] Give me a moment I need to verify your identity [speaker002:] oK. [speaker001:] Verified! I just checked my system now. I can confirm that you were only charged for one order. The email is wrong Disregard the email [speaker002:] Ok. Thanks for checking on that. [speaker001:] Will this be all for today? [speaker001:] Hi! How can I help you? [speaker002:] yes i see that the charge on my billing statement has not been reversed even though i have already completed the return [speaker001:] I would be happy to look into this for you. What is your full name? [speaker002:] Crystal Minh [speaker001:] I also need your username, email address, and order ID, please. [speaker002:] okay cminh711 is my username my email address is cminh711@email.com and my order id is 4481129374 [speaker001:] Thank you for the info, Crystal. How long ago did you make this return? [speaker002:] almost a month ago [speaker001:] Oh wow, that definitely should have been in your account by now. I'm sorry for the inconvenience! [speaker002:] yes i don't understand [speaker001:] I have refunded the money back to your account. It should show up in 2-5 business days. I'm sorry that you've had to wait this long, but I'm glad you contacted us so that I could resolve this for you. Is there anything else I can help you with today? [speaker002:] Thank you and that will be all [speaker001:] You're welcome! Have a great day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi. My name is Joseph Banter. I want to know if there are any small sizes of this Guess jacket for $69? [speaker001:] One moment, let me see what we have available. Okay, Mr. Banter. Unfortunately, if the product is listed as empty on the website, then I'm afraid that we are completely out of stock We won't have another delivery until the end of the month [speaker002:] That's too bad. Thanks for checking. [speaker001:] You're welcome. Is there anything else I could help you with in the meantime? [speaker002:] That's all for today. [speaker001:] Okay. Have a good day, Mr. Banter [speaker001:] Hello, how can I help you today [speaker002:] Hi COuld I upgrade to overnight delivery? I need my order asap [speaker001:] Okay, can I have your full name? [speaker002:] Rodriguez Domingo [speaker001:] And your account and order ID's? [speaker002:] yes Account ID: KXOCGVYJ0A Order ID: 2064693731 [speaker001:] And what's the shipping status of your order? [speaker002:] delivered [speaker001:] Well I hate to tell you this Rodriguez, but your order has already arrived. I can't make it arrive any faster, haha. [speaker002:] That's a good point. Interesting situation we're in here. Well, thanks [speaker001:] Yes it is, is there anything else I can do for you today? [speaker002:] no, that's it [speaker001:] Well then have a nice day! [speaker001:] Hello! Thank you for contacting us today. How can I assist you? [speaker002:] Hi I had placed an order and wanted to make sure that the total charge adds up to the prices of the items I purchased I received an email with the wrong total so wanted to make sure [speaker001:] Sure I can look into that. Can I get your name? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez. Do you believe that there was an extra charge that shouldn't be on the order? [speaker002:] Yes. Can you please make sure that the total what you see is $54? [speaker001:] Sure. Can I get your Account and Order IDs please? [speaker002:] Account ID: GWAOSSCB1Z Order ID: 8752308986 [speaker001:] Let me just look into this really quick here. [speaker002:] Thank you [speaker001:] It doesn't look to be a company error. Can I get your membership level please? [speaker002:] silver [speaker001:] Perfect. Because we value you as a member we can absolutely get those extra fees removed. Can you tell me how much you feel you were overcharged? [speaker002:] The email said $89 but I only bought an item for $59 Just wanted to make sure that its correct Thank you [speaker001:] Okay. I have updated the order to take that 30 dollar fee off of there for you. Can I help you with anything else today? [speaker002:] That is all. Thank you [speaker001:] Thank you and have a great day! [speaker001:] Hello! What can I do for you today? [speaker002:] Hi I'm looking at this Guess shirt and want to know more about it [speaker001:] Sure, what would you like to know? [speaker002:] how long is the arm length? [speaker001:] On our small shirts, the sleeves are 32 inches. On medium, 34 inches. And on large shirts, the sleeves are 36 inches. Is there anything else I can help you with today? [speaker002:] Oh, interesting no, that's it for now [speaker001:] Okay, have a wonderful day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi i was thinking about purchasing some stuff, but getting a subsrcription first [speaker001:] Hello!:] [speaker002:] how would i cancel the subscription [speaker001:] Sure thing! Glad to help you with that. May I ask your full name, please? [speaker002:] Alessandro Phoenix [speaker001:] Alessandro, to confirm, you don't yet have a subscription, correct? [speaker002:] no [speaker001:] Alessandro, you may cancel your subscription at anytime, and you will not be charged for future months after that time. If you should decide to cancel, you'll be responsible for the full billing amount for that month, and your services will continue until the date of cancellation. [speaker002:] cool [speaker001:] Is there anything more I may help you with today? Hello? [speaker002:] nope that is all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can i help you [speaker002:] Yes i put an item in my cart yesterday and was going come back today and order it. When i went to checkout i noticed that the price of the item had went up. It very upsetting to me that i would do this in a couple hours i've never had this problem before with you guys [speaker001:] Okay, id be happy to see if i can help you with this. Can I get your name first. [speaker002:] ok Joseph [speaker001:] Okay I found your account Now I will need to verify your identity I need full name, account id and order id. [speaker002:] My name is Joseph Banter, my account id is IP24HRAXHA and my order id is 2589039703 [speaker001:] Thank you. The reason you experienced this is abecause our pricing algorithms dynamically change the price of item from time to time. If you like I can make you a promo code so you can get a good discount off that item. [speaker002:] okay, i see. Yes i would like the promo code [speaker001:] Here you go: 37LM3 Do you need any more help? [speaker002:] thank you for your help. And that will be all [speaker001:] Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] I was just wondering when the promo code can be used [speaker001:] You can use your promotional code for 7 days after issuance. [speaker002:] Okay thank you, I'll start shopping asap [speaker001:] Is there another question I can answer for you today? [speaker002:] No, that was all, thank you [speaker001:] Have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] My shipping cost was to high on my last order [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can you please tell me more about your issue regarding your shipping cost? [speaker002:] I just want to cancel and get a refund because of that [speaker001:] Ok. Can you please tell me your full name? [speaker002:] Crystal Minh [speaker001:] Can you please provide me with your username, email address, and order ID so that I can pull up your order details? [speaker002:] cm038653 cm038653@email.com 8669587364 [speaker001:] Thank you. [speaker002:] You're Welcome [speaker001:] Can you please tell me the current shipping status of your order? [speaker002:] Order Received [speaker001:] I am able to cancel your shipment. Would you like me to go ahead and do that? [speaker002:] Yes [speaker001:] Your shipment has been cancelled successfully. Is there anything else I can help you with today? [speaker002:] No thank you [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] The shipping is too high. Please cancel the order! [speaker002:] I'm sorry to hear that. Can I please have your name and account number? [speaker001:] My name is Rodriguez Domingo [speaker002:] Thanks, Mr. Domingo. Do you believe there was a error with the shipping cost? [speaker001:] I don't know, but it says the shipping is 35 dollar for 54 dollar jacket I can't afford the extra 35 for a single jacket. Can I get refund? [speaker002:] I'm sorry to hear. Can I have your order number? [speaker001:] Order ID is 3361416822 [speaker002:] It looks like our system made an error. What is your membership level? [speaker001:] Bronze [speaker002:] Okay, sorry I can't remove the fee because it seems there was a price surge during the time the order was placed. [speaker001:] Aw. I never knew that. [speaker002:] Yes, my apologies. Is there anything else I can assist you with? [speaker001:] Hello, this is AcmeBrands customer service. How may I help you today? [speaker002:] Dang it! I forgot my username. [speaker001:] No problem, I will need your full name, zip code, phone number, and address. [speaker002:] My name is Norman Bouchard. [speaker001:] email address* not your residential address. [speaker002:] I think the phone number on file is 989-320-3942 I don't recall my email [speaker001:] That's alright, do you have your zip code? [speaker002:] Zip code is 94539 [speaker001:] Great, your username is nbouchard1 [speaker002:] That is great. Thanks for your help. [speaker001:] No problem, is there anything else you need help with? [speaker002:] That's all. Have a good day. [speaker001:] Okay, have a nice day. [speaker001:] Hi, how can I help you [speaker002:] Hello. I want to buy the Michael Kors jeans I looked at yesterday, but today they are $74 and yesterday they were $49. [speaker001:] I can help you with that So you aren't happy because the price of the jeans went up today? [speaker002:] Yeah there was nothing that said the price was for a limited time. Otherwise I would have bought them yesterday. [speaker001:] Okay, I think I understand. So you haven't bought the jeans yet? [speaker002:] No I haven't. Can I get them for the $49 they were yesterday? [speaker001:] I can help you. Can I get your full name or Account ID? [speaker002:] David Williams, Account ID: EJIUUWEP41 [speaker001:] Can I have your Order ID also? [speaker002:] Order ID: 1958058157 [speaker001:] Sorry you have experienced this Mr. Williams [speaker002:] No problem [speaker001:] Our prices are designed by algorithms that rise and flow with current market prices, so they can vary [speaker002:] Oh I see [speaker001:] I see that you are unhappy, so what I can do is offer you a Promo Code for your next purchase with us to make up for the extra money you spent [speaker002:] Oh that will be fine, thanks. [speaker001:] Ok great, one moment. Here is your Promo code to put in when you shop next time: U0K8E I hope that helps you feel better! [speaker002:] Awesome. Thanks for your help. [speaker001:] Your welcome. Can I do anything else for you today? [speaker002:] Nope that'll be it, have a good one! [speaker001:] You too! Good bye [speaker001:] Hello. I have a question about my refund [speaker002:] Good afternoon, how can I help you? [speaker001:] I am owed $100 from you guys, and I am wondering if I could add another item to my refund [speaker002:] sure, one moment please [speaker001:] I don't like these guess boots that I bought They don't look like I expected Can you help me return them and add the purchase price to my refund? [speaker002:] not problem, would you give me your full name or account ID [speaker001:] Chloe Zhang [speaker002:] additional to this would give me your order ID, email and username [speaker001:] 2013096839 cz946018@email.com cz946018 [speaker002:] how much is the price of the boots to add it [speaker001:] $79 [speaker002:] ups sorry for that but all set now [speaker001:] Okay great So am I getting a refund of $179? [speaker002:] yes for $179 [speaker001:] great I can really use that money right now Thanks so much!!! [speaker002:] a pleasure to help you [speaker001:] :] [speaker002:] have a nice day [speaker001:] Hi [speaker002:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker001:] I just checked my order and the shipping cost seems way too high If you can't fix this, I would like to just cancel my order [speaker002:] I'm sorry to hear that. Can I get your full name so that I can look into that for you. [speaker001:] Sanya Afzal [speaker002:] One moment Sanya. Let me bring up your order. Can I get your username, email address and order ID? [speaker001:] yes username is sa280076 sa280076@email.com order id 9915516748 [speaker002:] And what is the delivery status? [speaker001:] order received [speaker002:] thanks. Okay, I can go ahead and cancel the order for you, is that what you'd like me to do? [speaker001:] yes [speaker002:] no problem. [speaker001:] I mean, you could have just been nice and reduce the shipping fee or something but I guess I will just cancel [speaker002:] Unfortunately that wasn't an option at this time. [speaker001:] ok [speaker002:] I went ahead and canceled your order and there is no charge to you. Is there anything else I can do for you today? [speaker001:] no. that was all thank you for your help [speaker002:] Have a great day and thanks for shopping with Acme! [speaker001:] Hello. How may I help you today? [speaker002:] Hi wanted to know what time the nearest store opens today? [speaker001:] Sure one moment while I pull this up. [speaker002:] Thank you [speaker001:] While some may vary. Typically all our stores are open from 8 AM to 11 PM. Anything else I can help you with? [speaker002:] Ok that's works, I can go buy my gift before work No that's it Than you. That was fast! Keep it up [speaker001:] Great. Have a nice day. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi! I was thinking about buying some items for my best friend's birthday. I was wondering what the price of gift wrapping is though. [speaker001:] I'll be glad to help you with that! One moment, please. Our gift wrapping costs $4.99 per item, though availability may vary depending on the size of the item. We also offer the option of up to 300 characters of personalized messages added to your gift-wrapped package. [speaker002:] Oh awesome! That's great information to know. [speaker001:] Is there anything more I may help you with today? [speaker002:] That was all. Thank you for your help! [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello and welcome to AcmeCorp, how can I help you today? [speaker002:] I am trying to check my order but I lost my phone and it has the two way authentication [speaker001:] Sure, I'll be happy to help you with accessing your account. Can I have your full name please? [speaker002:] Albert Sanders [speaker001:] I'm going to send you a special code for your email so you can reset the two way authentication. Can I have your email please? [speaker002:] sandersa56@email.com [speaker001:] Thanks. That code has been sent to your email. I'm also sending you a link so you can read about the best ways to secure your account. [speaker002:] ok thank you have a good day [speaker001:] Is there anything else I can help you with today? Have a nice day too! [speaker001:] I bought the wrong size. [speaker002:] Hi, how are you doing today? [speaker001:] I want to return it. [speaker002:] Ok, I can get that started for you! Can I please have your name, username, email, and order ID number? [speaker001:] Alessandro Phoenix alessandrop654 alessandrop654@email.com 2321672767 [speaker002:] Also, what is your membership level? [speaker001:] Silver I bought it within last 6 month [speaker002:] Perfect, thanks! Can I please have your address to create a shipping label? [speaker001:] 9676 2nd Ave San Lima, NY 81072 I will drop off at the center [speaker002:] Ok, that order is all set for you to drop off now! Can I do anything else for you today? [speaker001:] No [speaker002:] You have a great day [speaker001:] Hi [speaker002:] Good afternoon, how can I help you? [speaker001:] I just want to check on shipping status of my package as I don't receive my package yet. [speaker002:] sure! Can you give me your full name or account ID. [speaker001:] My full name is Joyce Wu My account ID is JIWGBNNBRG [speaker002:] Ok, please give me your username, email and order ID please [speaker001:] My order ID is 8756290405 My email address is joycewu2@email.com [speaker002:] Username please [speaker001:] My username is joycewu2 [speaker002:] ok, one moment please. How long have you placed the shipping order? [speaker001:] 5 days ago My purchase date is July 29, 2019 [speaker002:] Ok Mr. Joyce Sometimes orders by mistake are marked as delivered when still have a day or two to deliver. I recommend that you wait two more days to ensure the estimated delivery time. If after two days it still does not arrive, please contact us again. [speaker001:] What address do you have I would like to make sure you have the right address. Can I have the tracking number? [speaker002:] Ok let me check. One moment please [speaker001:] Thank you You can give me the tracking number and I will be able to track the shipment. Many Thanks! [speaker002:] I understand, let me just check the answer Mr. Joyce. Sorry for the delay. Ok Your order is 356478 Mr. Joyce Sorry for the delay. Anything else I can help you with. [speaker001:] ok Thank a lot. [speaker002:] Have a nice day. [speaker001:] So today I had a very frustrating experience [speaker002:] What seems to be the problem? [speaker001:] And I would like to have my concerns addressed ASAP I checked my order today and I saw that you have added an extra fee of $27 to my order. This is very odd. I have never seen this from you before. I would like this explained to me right away [speaker002:] Okay, can I have your full name? [speaker001:] Alessandro Phoenix I really would like to know the status of my order [speaker002:] And your account and order ID's? [speaker001:] Because I don't understand this extra fee 6XSMK66OY3 1202495013 [speaker002:] Let me check the system to see what's up. [speaker001:] All right It's quite the puzzle [speaker002:] Can I ask your membership level? [speaker001:] I am a Silver [speaker002:] And how much is it you feel you've been overcharged? [speaker001:] As I said before, $27 That was the extra fee [speaker002:] I have to be 100% sure, sorry. Okay the fee has been removed. [speaker001:] Oh good [speaker002:] Is there anything else I can do for you today? [speaker001:] Do you know why it was added? I am merely curious about this oddity [speaker002:] Honestly, it just seemed to be a system error. I can't really guess as to what happened. [speaker001:] Hmmm Well the world is a very mysterious place sometimes That is all I needed. Thank you for fixing this issue [speaker002:] Well then have a nice day!` [speaker001:] Hello! How may I help you? [speaker002:] Hi my credit card is saying it's invalid when I know it's not. I'm trying to place an order [speaker001:] I am sorry to hear that. I will help you solve this. May I have your full name and account ID please? [speaker002:] Name: David Williams 12345 [speaker001:] Thank you. You have already tried putting in your credit card again? [speaker002:] Yes [speaker001:] Okay. Now will you please try logging out and back in? [speaker002:] ok that worked [speaker001:] Great! Is there anything else I can help you with? [speaker002:] nope that's all [speaker001:] Have a great day! [speaker001:] Hello and thank you for shopping with AcmeBrands! How may I help you? [speaker002:] hi i was going to buy some items but, i would like to know how much overnight shipping would be first [speaker001:] Sure! The cost of overnight shipping depends on the weight of your package. I'll break it down below for easier reading. In the continental US: $39.99 for 5 pounds or less, $54.99 for 10 pounds or less, and $69.99 for anything more than 10 pounds. In Hawaii or Alaska, you would need to add $10 to each weight category. [speaker002:] ok so it looks like it would cost me 39.99, thank you for your help [speaker001:] You're welcome! Is there anything else you need? [speaker002:] that is all, thank you [speaker001:] Okay. Have a great day! [speaker001:] Welcome to AcmeBrands! How can I help you? [speaker002:] Hello, I would like to change my shipping deatails as they have changed recently due to a move [speaker001:] I would be happy to help you with that Is there an outstanding order? Or is this just an update to your account? [speaker002:] Yes my order id is 4870952797 [speaker001:] What is your name please? [speaker002:] Crystal Minh [speaker001:] What is the shipping status of the order? [speaker002:] In Transit [speaker001:] Next I need to validate your purchase. I will need your username and email. [speaker002:] cminh948, cminh948@email.com [speaker001:] thank you and the new address please? [speaker002:] 9756 Primrose Street Newark, MI 85971 [speaker001:] All taken care of! Is there anything else today? [speaker002:] Thank you that is all [speaker001:] Have a great one! [speaker001:] I bought the wrong color shirt, I want to return. [speaker002:] No problem, let me check on that for you Can I get your full name or account ID? [speaker001:] Norman Bouchard [speaker002:] To validate the purchase, can I also get your username, email, and order ID? [speaker001:] normanb6,normanb6@email.com,1406989672 [speaker002:] What is your membership level? [speaker001:] Silver I bought it within last 3 month [speaker002:] Perfect! You are eligible to return the item. I will have to provide you with a shipping label, so can I get your full address? [speaker001:] 4698 Lexington Ave Monterey, CA 27722 I will drop off at the center. [speaker002:] Perfect, I have initiated the return for you. Anything else you need? [speaker001:] no [speaker002:] Have a great day [speaker001:] Hello, how can I help you? [speaker002:] Hello, I have an issue with shipping. I usually pay $7 in shipping fees, this time it charged me $15 [speaker001:] Okay, let me pull up the order to check what's going on Can I please get your full name and account ID? I'll also need the order ID [speaker002:] My full name is Joyce Wu and my account ID is BFWXHMPIK8. My order ID is 3965990858 [speaker001:] Can I also get your email address, please? [speaker002:] jw914890@email.com [speaker001:] Do you know the status of your order? [speaker002:] it says that the order is out for delivery [speaker001:] Okay, I can refund the additional $8 charge. Is there anything else I can help you with? [speaker002:] No, that is all. Thanks for your help [speaker001:] Have a great day! [speaker001:] Hi. My name Is Alessandro Phoenix. I am a silver member, and would like to pay my subscription fee right now. Can I do that with you? Hello? [speaker002:] I'll be glad to assist you with that, Alessandro! May I please get your Account ID and Order ID? [speaker001:] My account ID is F22GRJ4JU5, and my Order ID is 4787964871. [speaker002:] Perfect, thank you. The standard subscription fee is $99 per year. How much would you like to pay at this time? [speaker001:] I would like to pay the entire cost. [speaker002:] I'll be glad to do that for you. Would you like to provide a credit card number, or would you prefer to use the credit card on your account? [speaker001:] The credit card on my account. [speaker002:] All set! Is there anything more I may help you with today? [speaker001:] That is it for today. Thank you. [speaker002:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, how may I help you? [speaker002:] Promo code I'm using is not working Says invalid Just got it two days ago [speaker001:] Ok, I can help with that Can I have your full name or Account ID please? [speaker002:] Joseph Banter 123455&$$ [speaker001:] let me check our system. Ok, our system shows your code should be working I will make you a new one [speaker002:] Thank you [speaker001:] you're welcome Here is your new Promo Code: ZNL9J [speaker002:] Thanks it worked [speaker001:] It expires in 7 days [speaker002:] Great job in providing a quick solution [speaker001:] Ok great! Can I help with anything else? Have a great day [speaker001:] Hello, how may I help you? [speaker002:] Hello I wanted to know if my cart qualifies for free shipping. I'm thinking of buying some stuff right now. [speaker001:] We offer free shipping on purchases of $25 or more before tax. If it'If it's less, the shipping is $4.99 [speaker002:] Ah okay, $25 minimum seems reasonable. Thank you for the help. Usually I buy in-store but all the stores are shutdown right now. [speaker001:] Yeah, we've been busy. Is there anything else I can help with? [speaker002:] No, that's all. Thank you [speaker001:] Have a good day! [speaker001:] What is the price of gift wrapping? [speaker002:] Hello. How may I assist you? Gift wrapping is $4.99 per item but may not be available for especially large items. You can have a message of up to 300 characters for each purchase as well. Does that answer your question? [speaker001:] That sounds great. [speaker002:] Great! [speaker001:] Let me write that down. [speaker002:] Can I help with anything else? Sure thing. [speaker001:] okay, thanks for the info. that's all. [speaker002:] Okay, have a great day! [speaker001:] Hello, how can I assist you today? [speaker002:] My name i spelled wrong on my account [speaker001:] How is it spelled on the account, so I can pull it up? [speaker002:] Joyce Wu [speaker001:] Can I have your zip code? [speaker002:] 85147 [speaker001:] How about your username? [speaker002:] jw657846 [speaker001:] And your email? If you don't have access to that I can take some other information. [speaker002:] Ya know, I'm not sure about the email but my pin number is 294496 [speaker001:] Okay, I can use that. [speaker002:] Great [speaker001:] I've located your account. How should your name be spelled on the account? [speaker002:] Josie Wu [speaker001:] Your account has been updated. [speaker002:] Thank you [speaker001:] Can I help you with anything else? [speaker002:] That's all, have agood day! [speaker001:] Have a great day! [speaker001:] Hi! I am in a rush, I need to get some items to overnight ship. [speaker002:] Can I get your full name of account ID please? [speaker001:] Joyce Wu [speaker002:] Great thank you. Are you wanting to place an order or modify an existing order? [speaker001:] I want to place an order. I just want to know how much overnight shipping is. [speaker002:] Overnight shipping is a weight-based rate that does not depend on distance if you are located in the continental United States. For continental US-based customers, the rate is $39.99 for items of 5 pounds or less, $54.99 for items of 10 pounds or les [speaker001:] Okay thank you! [speaker002:] Is there anything else I can help you with today? [speaker001:] No, I think that is it. Thank you! [speaker002:] Thank you, have a good day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi, I have money to spend and need to know when I can spend it. AKA, when is the Monterey NY store open? [speaker001:] Let me find out for you. The stores open at 8AM You can also visit us at www.acmebrands.com [speaker002:] Well hot dog, I need to go there [speaker001:] I hope you find everything you want. Can I help you with anything else? [speaker002:] thats it, thanks [speaker001:] Have a good day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi, I'm considering buying a shirt but I'd like information about it [speaker001:] Of course, I can consult my files to try to help you with any questions you might have [speaker002:] Does the Tommy Hilfiger Shirt shrink after washing? [speaker001:] Yes, since these shirts are natural fibers they would have an unfortunate tendency to shrink if washed in hot water, or if they are dried in hot air It would be best to wash them in cold water [speaker002:] Ok, thank you for the information! [speaker001:] You're very welcome. Is there anything else I can help you with while we're here? [speaker002:] Nope, that's all. Have a great day [speaker001:] You too [speaker001:] Hello [speaker002:] Hi. I would like to know the status of my refund. [speaker001:] Give me your full name or account id [speaker002:] Crystal Minh [speaker001:] Give me your username, email address and order id [speaker002:] cm469327 cm469327@email.com 0354535333 [speaker001:] Purchase validated Your refund status is "in progress" You initiated the refund by phone [speaker002:] Okay. I would also like to update my refund to add a pair of Michael Kors boots. [speaker001:] What is the amount [speaker002:] $79 [speaker001:] Done [speaker002:] Thank you so much. [speaker001:] You are welcome Is that all for today? [speaker002:] Yes. Thank you. [speaker001:] Just to be sure Did you asked to check for your refund status and payment method? OR just adding extra item to existing refund [speaker002:] I had wanted to add the boots to my existing refund. [speaker001:] okay [speaker001:] Hello, how may I help you? [speaker002:] I want to check my shipping status for my order, I never got my package. [speaker001:] Okay, can I have your full name please? [speaker002:] Yes, it's Chloe Zhang. [speaker001:] I will need your username, email, and order ID. Also how long have you been waiting? [speaker002:] Username: cz603308 cz603308@email.com Account ID: EYA6TCY3CG I've been waiting for 9 days already. Sorry, here's my Order ID: 6975967698 [speaker001:] Since it's been more than a week, I'll ship a new order to you. Can I have your full address? [speaker002:] Sure, here it is: 2076 Brushwick Dr Monterey, WA 98898 [speaker001:] And can I have the product you want? [speaker002:] Tommy Hilfiger Jeans, they cost $99 [speaker001:] Done, a new package will be sent to you. Is there anything else you need? [speaker002:] No, that was all. Thank you for your help! [speaker001:] Okay, have a nice day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi. I would like to confirm the shipping date for my order because I received an email that states it is coming later than I thought it would. [speaker001:] Let me check that for you. [speaker002:] Thanks [speaker001:] Could I have your full name or account id? [speaker002:] My name is Joseph Banter [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] Sure. My ID is PMQ4DGGTYW and my order ID is 0956505766 [speaker001:] Could I have your username and email address to validate your purchase? [speaker002:] username is jbanter8 and email is jbanter8@email.com [speaker001:] Thank you Let me check the system to see the status of your shipment. The email seems to have been sent by mistake, your order still looks good. It should be there by the correct date. [speaker002:] Okay. Thank you. [speaker001:] Can I help you with anything else? [speaker002:] No, that is all. Have a great day. [speaker001:] Have a good day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi I have a question about an order I made I didn't realize that it was next day shipping. I don't want to pay the shipping fee. Can you address that? [speaker001:] Sure, I can help you with that. I will need your full name, account ID, and order ID, please [speaker002:] Chloe Zhang 32VL75YKAE 9534100016 [speaker001:] And what is the shipping status on the order? [speaker002:] It says In Transit [speaker001:] And what is your membership level? [speaker002:] gold [speaker001:] Okay, since it is in transit we cannot downgrade the shipping but since you are a valued Gold member, I will be happy to credit your account with the amount you paid for shipping. Oops, wrong button. Hold on one moment [speaker002:] ok great [speaker001:] The credit has been added! Is there anything else I can help you with today? [speaker002:] that's it thanks [speaker001:] You're welcome! Have a great day. [speaker001:] Hello My name is Norman Bouchard and I want to check the state of a refund [speaker002:] Hello Norman, what can I help you with? [speaker001:] I want to make sure it went through [speaker002:] Okay, I'll check it now. [speaker001:] ok thanks [speaker002:] Can I have your username, email, and order ID? [speaker001:] Username: normanb5 Email Address: normanb5@email.com Order ID: 4185431276 [speaker002:] Norman, your refund is currently in progress. [speaker001:] Oh I see, so how long will it take to become effective? [speaker002:] Your credit will be refunded to you online, since that is how you started the refund. It should be done within the next three days. [speaker001:] Ok that works for me thanks a lot for the assistance [speaker002:] Great, is there anything else I can help you with? [speaker001:] No, that would be all. [speaker002:] Okay, have a nice day. [speaker001:] I would like to know more information about a product [speaker002:] Hi, there! How may I help you? Okay. Which product is it? [speaker001:] Product: shirt Brand: Guess I would like to know what material the shirt made of [speaker002:] The shirt is made of 100% linen. [speaker001:] Okay, thank you [speaker002:] You're welcome. Can I help you with anything else? [speaker001:] That is everything [speaker002:] Have a great day. [speaker001:] Hello there! How can I help you today? [speaker002:] I'm trying to find out about my refund. I want to buy something but need to know what my refund is now. [speaker001:] Sure, I can help you find out the status of your refund. To start, can I please have your full name andor account ID? [speaker002:] Username: albertsanders020 Albert Sanders is my name. [speaker001:] Thank you Albert, I've pulled up your account. May I please also have your email address and the order ID? [speaker002:] Address: 5973 Brushwick Dr Brighton Thank you Albert, I've pulled up your account.May I please also have your email address and the order ID? Address: 5973 Brushwick Dr Brighton, WA 68326 If asked about your preferences, pick anything you lik Email Address: albertsanders020@email.com [speaker001:] Thanks! Do you also have your order ID, Albert? Hello, are you still there? It has been a few minutes since our last interaction, so I'll end the conversation now. Please don't hesitate to reach out again if you still require assistance! [speaker001:] Hi! How can I help you today? [speaker002:] I was looking at my invoice and it looks like the shipping rate was incorrect and way to high. Can you look into that? [speaker001:] Sure! I can do that for you Can I have your name [speaker002:] David Williams [speaker001:] Can I have your username, email address and order id [speaker002:] dw527850 dw527850@email.com Order ID: 1227470987 [speaker001:] What is your shipping status? [speaker002:] out for delivery [speaker001:] Since the order is already out for delivery, what I can do is issue a refund of $8 for the shipping cost [speaker002:] That would be great [speaker001:] Is there anything else I can help with today? [speaker002:] No that is all. [speaker001:] Have a great day [speaker001:] Hello What can I help you with today? [speaker002:] Hello. I forgot to add this to my cart when I was shopping early. Can I add it now? [speaker001:] Yes we can do that. I just haave to look up your order.I ned your Full NAme Account ID and Order ID please. [speaker002:] name is Alessandro Phoenix, Acct ID 4EBANJ4OP5. I'm a silver member Order ID is 6633994037 [speaker001:] Thak you this should only take a few moments to verify [speaker002:] thank you. awesome, thanks! [speaker001:] The order has not shipped correct? [speaker002:] No, not yet. I just placed it earlier today. [speaker001:] Okay what would you like to add. [speaker002:] The brown Calvin Klein boots for $64. They are so cute! [speaker001:] I need a size please. They are cute! [speaker002:] Oh, sorry. Size 8, please. Thank you so much! I really appreciate it. [speaker001:] Okay you are all set anything else I can do for you today? [speaker002:] That is all. You've been very helpful. [speaker001:] Thank you for your business and have a great day! [speaker001:] Hello and thank you for contacting us today! How can I help you? [speaker002:] Hi! I wanted to inquire about your refund policy please. I wanted to buy a jacket and am not too sure about the size [speaker001:] Sure I can help you with that. Can I get your name please? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman. Let me pull that information up quickly! We only offer refunds on items that have not shipped. The refund will be issued for any valid purchase as long as you can provide the order ID, your username, and your email address. You'll need those bits of information if you request a refund. Is there anything else that I can help you with today? [speaker002:] Thats what I needed to know. Thank you [speaker001:] Thank you and have a great day! [speaker001:] Hello, thanks for contacting Acme customer support. How can I help you today? [speaker002:] I am requesting a refund because I did not get the right item that I had ordered I changed my mind [speaker001:] I'm sorry to hear that. I'd can look into that for you. May I start by getting your full name? [speaker002:] my name is David Williams [speaker001:] Mr. Williams, I'll be happy to guide you through the refund process. [speaker002:] thank you [speaker001:] I'll need your Username, email address and Order ID to access that order. Do you have that information available? [speaker002:] Account ID: A6Q1WXTVT5 Username: dw009899 Username: dw009899 [speaker001:] Do you have your email address, sir? [speaker002:] Email Address: dw009899@email.com [speaker001:] perfect [speaker002:] thanks [speaker001:] and do you have an Order ID? [speaker002:] Order ID: 2511117508 [speaker001:] Great. Do you have a preferred refund method? [speaker002:] Paypal [speaker001:] I can't issue a refund in that manner, would you like me to add the amount back to your account instead? [speaker002:] yes please! [speaker001:] And what is the price on the item you would like refunded? [speaker002:] $94 [speaker001:] I've added that $94 to your account for the refund. Is there anything else that I can help you with today? [speaker002:] nope! thanks [speaker001:] Thanks for shopping with Acme. Have a pleasant day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello, I want to return an item. It's the wrong size [speaker001:] Sure! Can I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] Then can I also have your username, email address, and the Order ID? [speaker002:] Username: aphoenix650 Email Address: aphoenix650@email.com Order ID: 0193847805 [speaker001:] Thank you, Alessandro. Can you let me know what your membership level is? [speaker002:] I'm a silver member. [speaker001:] Great! And what was the purchase date of the item? [speaker002:] I bought them in November of last year. So I should still be able to return them, it hasn't been 6 months yet. [speaker001:] Perfect. That is within the return window so we can do that for you. Can I get an address for the shipping label please? [speaker002:] 9206 Kennedy St Brighton, TX 25113 [speaker001:] Perfect. How would you like that return processed? We can do it by mail, in store, or at a drop off center. [speaker002:] By Mail would be good [speaker001:] Perfect. I have that return all initiated then. Anything else for you today? [speaker002:] That was it, thank you! [speaker001:] Thank you and have a great day! [speaker001:] Hi! Thank you for contacting Acme. How can I help you today? [speaker002:] Hi, I'm interested in buying a product, but I would like to know if you have different sizes? [speaker001:] I would be happy to assist with that Can i have your name please? [speaker002:] Yes, it's Alessandro Phoenix [speaker001:] Thank you Alessandro and what product are you looking at today [speaker002:] I'm interested in the $49 Tommy Hilfiger jeans [speaker001:] Oh yes those jeans do come in different sizes. The standard inseam is 36 inches but the they have larger and smaller sizes also [speaker002:] Yes, I'm interested in a considerably larger size there is a Star Trek convention coming up, and I want to look my best [speaker001:] You will look fabulous in those. I have them myself and the fit is perfect Did you have any other questions today? [speaker002:] Ah, I'm glad to hear that you have what I was looking for. I think I can handle the rest myself, then Thanks for your help [speaker001:] Great! You enjoy the rest of your day [speaker001:] Hi! How may I help you today [speaker002:] Hi I was charged for an order that I never placed [speaker001:] Sure I can help with that Can I have your name [speaker002:] Alessandro Phoenix [speaker001:] Can I have your username, email address and order id [speaker002:] Email Address: alessandrop614@email.com Username: alessandrop614 Order ID: 7778560408 [speaker001:] what is your membership level? [speaker002:] Silver [speaker001:] I am not showing any errors on our end. I am showing that all charges are correct. [speaker002:] oh well I never placed an order [speaker001:] I am showing an order was placed and there is no error. I can not issue any form of credit for this [speaker002:] ok [speaker001:] Can I answer any other questions [speaker002:] No [speaker001:] Have a great day [speaker001:] Hello, how may I help you today? [speaker002:] Hey! I forgot my username, can you help me access my account? [speaker001:] I can certainly help you recover your username. Can you please provide me with your full name, zip code, and phone number? [speaker002:] My name is Crystal Minh. My zip code is 51364, my phone number is 437-486-6022 [speaker001:] Thank you. Please give me a moment. Your username is cminh1 Is there anything else I can help you with today? [speaker002:] Yay! Thanks. That is it. [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hi there, thanks for contacting AcmeBrands. How can I help you? [speaker002:] My page won't load I have been stuck on the search for a jacket I wanted to look at but the page is stuck on load mode [speaker001:] Ok, I can help you out with that. Can I get your first name to better address you? [speaker002:] Crystal Minh [speaker001:] Thanks Crystal. So are you having problems with the search only, or the website in general not loading? [speaker002:] I don't know, both everything is stuck [speaker001:] Ok, sounds like the website is loading too slow. Can you try logging in and out of your account? [speaker002:] sure, just a sec nothing still loading [speaker001:] Can you try visiting another couple websites and see if those load? Could be that your internet as a whole is having problems and not just our site. [speaker002:] okay those are loading fine [speaker001:] Ok, sounds like its a problem on our end then. I'm going to write up a report and send it to our Website Team to look into and fix. [speaker002:] thanks, is there anyway you could place the order for the jacket for me then [speaker001:] One more thing you can try that might help is closing any other tabs you have open, and any other programs running. Sometimes those can cause a slowdown since our website is memory intensive [speaker002:] Okay, I will try that [speaker001:] Ok, let me know if that worked. If not I can go ahead and place the order for you. [speaker002:] Still not working [speaker001:] Ok, what is the item you want to purchase? [speaker002:] Guess jacket $59 [speaker001:] Ok, thanks. Can I get your credit card number? [speaker002:] 5940392837483746 [speaker001:] Thank you. And the expiration date? [speaker002:] 0920 thanks [speaker001:] Great, thanks. I went ahead and placed that order for you. We apologize for the issues with our website. Is there anything else you needed help with? [speaker002:] that's it, thanks [speaker001:] Excellent. In that case, have a fantastic day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi! I have a bunch of stuff to buy before I go back to school, can you tell me if my cart qualifies for free shipping? [speaker001:] Sure I can look into that for you. Can I get your name please? [speaker002:] Thanks, I'm Norman Bouchard [speaker001:] Thanks, Norman. Let me pull that information up. Okay. Items in your cart qualify for free shipping, which is 6 business days, if the total cost exceeds $25 pre-tax. Otherwise... there is a flat shipping fee of $4.99 for the entire cart. You may request overnight shipping at a weight-based pricing system, so a higher cost. [speaker002:] Oh great! I'll qualify for sure [speaker001:] Can I help you with anything else today? [speaker002:] I won't need overnight, so the free shipping over $25 is prefect thanks for your help! [speaker001:] Thank you and have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi, interested in what you have to offer. [speaker001:] I'm sorry what specifically are you interested in? [speaker002:] I am following up on my subscription and need to find out how much I owe you. I want to pay off my balance owed. [speaker001:] Okay, can I have your name, account ID, and order ID? [speaker002:] Chloe Zhang, XZ8GWBT0VB, 9452156815 [speaker001:] Okay you owe $49, I can charge the card on file [speaker002:] Please do. [speaker001:] Okay, you are all set Is there anything else I can do for you? [speaker002:] Is my subscription activated? [speaker001:] Yes it is active [speaker002:] Thanks! [speaker001:] Anything else? [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Yes i would like to check the status of my refund and to make sure its going to the right payment methond [speaker001:] Sure thing I'll be happy to look into that for you. Could you provide me with your Full name please? [speaker002:] Sure thing its Crystal Minh [speaker001:] Great I was able to pull up your acocunt. I'll need to also find the details for the refund. Could I have your Username, Email Address and Order ID please? [speaker002:] My username is cminh403, email is cminh403@email.com and order is is 4378210519 [speaker001:] Alright I was able to pull up the refund details. Your refund is currently in progress. The payment method is listed as by chat. [speaker002:] okay, great! thank you so much for your help today [speaker001:] was there anything else I could do for you? [speaker002:] that ill be all [speaker001:] No problem. Thank you for shopping with us. Have a great day [speaker001:] Hi there [speaker002:] Hello! Thank you for contacting us today. How can I help you? [speaker001:] I have an issue with my order I got an email saying that I ordered two products But I only ordered one item I am upset about this [speaker002:] Sure I can help you with that. Can I please get your name to start? [speaker001:] I don't want to be charged for something that I don't want Chloe Zhang I need to fix this because money is tight [speaker002:] I understand your frustration. Can I get your Order ID and Account ID also? [speaker001:] I can't be charged for an extra thing Yes 9KPVM30XCG Is my account My order id is 1731418413 [speaker002:] Alright let me look into this quickly. Okay it does look like it was a company mistake. Do you know what the shipping status is on the order? [speaker001:] It says "in transit" on my email The thing that I want is the Michael Kors shirt that's $79 The other thing is a mistake [speaker002:] Alright so it looks like you will have to call back to customer support once the item arrives to start the return but I can do the refund for you now. What was the cost of the item you will want refunded? [speaker001:] So I have to return the other shirt? It was $100 I don't want to be charged to return the other shirt I won't pay for shipping it since this was the company's mistake [speaker002:] There will be no fee for the return of the incorrect item. [speaker001:] Okay, you'll send me a return label or something? [speaker002:] Because it was our fault you won't be charged. Once the item arrives call back to customer support and they can get the return label printed for you. In the meantime I have put in the refund to your account. [speaker001:] Okay, I will do that [speaker002:] Is there anything else I can help you with today? [speaker001:] This is really annoying [speaker002:] Thank you and have a great day! [speaker001:] Can you please tell them not to make this mistake again? [speaker002:] I will be sure to tell them. We apologize for the inconvenience. [speaker001:] Okay thank you for your help [speaker002:] Thank you! [speaker001:] Hi! How can I help you today? [speaker002:] I have a complaint about the prices on this site [speaker001:] I'm sorry to hear this. [speaker002:] The jacket I was looking at yesterday is suddenly more expensive today Can somebody do something about this [speaker001:] I will try to solve this. One moment please. Can I please have your username or account ID. Apologies, first name or account ID* [speaker002:] Sure, my full name is Joyce Wu, silver member [speaker001:] Now to validate your order, Can I have the account ID as well as the Order ID please? [speaker002:] B7GZJRE8XI 5743270564 [speaker001:] Unfortunately, prices change but that is out of my control as an agent, we use an algorithm that dynamically changes the price. Again, my apologies, is there anything else I can do for you today? [speaker002:] No, I guess not. But thanks for trying [speaker001:] Great, thank you for contacting AcmeCorp and have a good day! [speaker001:] I wanted to add an additional item of guess jeans to my currently processing refund if I could [speaker002:] Hello [speaker001:] the order id for the item was 3982227035 and the price was 64$ [speaker002:] What is your full name? [speaker001:] so if I could have that added to the current 100$ return that is going to be credited that would be great Chloe Zhang [speaker002:] I will check your account and see if it is possible I need to verify your identity Give me your account id [speaker001:] ASJSN8NSJ [speaker002:] Verified What is the status of the item? [speaker001:] order recieved [speaker002:] You can add the item to the order The item name is guess jeans [speaker001:] alright thanks yes [speaker002:] Item is now added [speaker001:] thanks that was all I needed appreciate the help [speaker002:] you are welcome [speaker001:] AcmeBrands, how may I help you? [speaker002:] I have a question about michael kors jeans- are they a dark blue or black? [speaker001:] Let me find out for you. So you want to know what color the michael kors jeans are? [speaker002:] yes please [speaker001:] We have them in jet black. We also have them in a dark deep sea color if you want them blue [speaker002:] ah, ok thanks, good to know. [speaker001:] We also offfer them in a variety of other fades, such as indigo, equinox, indie blue, and sky blue Or if you want other shades, we have dirt brown and quartz stone. [speaker002:] ok thanks. [speaker001:] Can I help you with anything else? [speaker002:] that will be all [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi, can I change my shipping address on my order? I'm staying at a different house because of the pandemic [speaker001:] I can help you with that. Can I please get your full name or Account ID. [speaker002:] Albert Sanders HFS2YEAFUJ [speaker001:] Thanks Albert. Let me just pull up your account. Just to clarify Albert, you have an order on the way and you need to change the address since you relocated during all of this craziness? [speaker002:] Yes, exactly [speaker001:] Do you have your shipping status? [speaker002:] I don't oh wait I found it. I think they delivered it at the wrong address [speaker001:] Oh no! Do you have shipping status as Delivered? [speaker002:] Unfortunately I do [speaker001:] Let me just look up this purchase and see what we can do. [speaker002:] okay thank you! [speaker001:] Do you have your username, email address and order ID? [speaker002:] as011202 as011202@email.com 9600459801 [speaker001:] I'm going to change your address and have a package sent. Can I get the correct address? [speaker002:] thank you so much! 2623 Circle Drive Raleigh, TX 68260 [speaker001:] Alright, I updated that for you and you should receive the order shortly. Is there anything else I can help you with? [speaker002:] No that was all. Thanks so much for understanding, I really appreciate it! [speaker001:] No problem Albert. You have a good weekend. [speaker001:] HELLLLLLP [speaker002:] Hello. How can i help you today? [speaker001:] my credit card isnt working [speaker002:] Let's see what we can do to help you out with that What happens when you try to use it? [speaker001:] it says invalid [speaker002:] Okay were going to try a couple things here so bear with me first of all can you try re entering your credit card information and trying again? Hello? [speaker001:] yes still not working [speaker002:] okay next step will you try logging out of your account and then back in and then try again? [speaker001:] yes hold on well Bingo Bango Bongo it worked [speaker002:] Great! Is there anything else I can help you with? [speaker001:] no thank you i cant wait to spend my money now [speaker002:] :] have a great day [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] My wife told me to check on our account because she thought she saw a subscription added to it but we didn't sign up for a subscription. [speaker001:] Sure I can help with that. Can I get your name please? [speaker002:] Rodriguez Domingo [speaker001:] Let me check with our system and see if everything is accurate. Okay it does look like a service was added to the account that was not supposed to be. Let me take care of that for you. Okay that service has been removed. I can also offer you a refund for that. [speaker002:] Thanks so much. yes please [speaker001:] I apologize for that error. Is there anything else that I can assist you with today? [speaker002:] No, that's all I needed. Thanks a lot [speaker001:] Thank you and have a great day! [speaker001:] Hello. Thank you for contacting Acme. May I have your name please? [speaker002:] Hi, I am Rodriguez Domingo [speaker001:] Hello Rodriguez. How can I help you today? [speaker002:] I need to find out about my current subscription status. [speaker001:] Certainly. May I have your Account ID? [speaker002:] Account ID: CLYKS9UPA3 If it is behind or almost up I really want to keep it or extend it. [speaker001:] Your subscription is not active. [speaker002:] Ok can i please activate it now as gold member? [speaker001:] sure! I have extended that for you. Is there anything else I can do for you today? [speaker002:] Great, thanks and I will continue to shop here. That is all you have been perfect, [speaker001:] thank you for being a customer. have a great day. [speaker001:] Hello. How can i help you today? [speaker002:] Hi. I have a premium subscription but I need more time to get money to pay for it because of being unexployed due to Covid-19. Is it possible to get an extension? [speaker001:] lets look into this Hopefully we can find a resolution Your asking for an extension on your premium subscription? [speaker002:] Thank you so much. Yes. [speaker001:] Can I get your full name and account ID? [speaker002:] Joyce Wu 9527UZSAVI [speaker001:] what is your order ID? [speaker002:] 4721886626 [speaker001:] what is your membership level? [speaker002:] It's Bronze. [speaker001:] Okay I'm sorry to say but bronze members are not eligible for extensions. This isn't something we are able to do for you. [speaker002:] But I really need it. I'm in a tight spot. Is it possible to speak to the manager? [speaker001:] Unfortunately it is not. Have a great day [speaker001:] Hello, how can I help you? [speaker002:] i would like to dispute my bill because i got charged twice for my subscription [speaker001:] What is your account ID? [speaker002:] DKEPHO55KG [speaker001:] What is your full name, email, and order ID? [speaker002:] Rodriguez Domingo. 0704904263 [speaker001:] What is your membership level? [speaker002:] silver [speaker001:] How much was the overcharge? [speaker002:] $89 [speaker001:] One moment please. [speaker002:] ok [speaker001:] $89 has been sent back to your account. I apologize for the error. Is there anything else I can help you with? [speaker002:] thanks and that is all [speaker001:] Have a wonderful day! [speaker001:] Hello, how can i help you [speaker002:] Hello, could you tell me how long the premium membership lasts? [speaker001:] Do you just want information about the premium membership in general? Or your own membership? [speaker002:] My own membership [speaker001:] You want the due date? [speaker002:] I'd like to know how much longer it will be active for [speaker001:] Can I get your name first. [speaker002:] Norman Bouchard [speaker001:] Now can i get your account id and order id [speaker002:] I don't have either of those [speaker001:] Then i wont be able to tell you your due date. I can however give you general information about when memberships expire. [speaker002:] Let's do that [speaker001:] the memberships last for one year from the date you paid it to the next year. [speaker002:] Great, thanks so much. [speaker001:] do you need anymore help? [speaker002:] No [speaker001:] have a great day. [speaker001:] Hello, how can I help you? [speaker002:] Hi. My name is Crystal Minh. I had signed up for the premium subscription service and would like to pay the fee. [speaker001:] Alright, we can certainly get that taken care of. Can I get your account ID and order number please? [speaker002:] My account ID is EGTPMAKMQ1. My Order ID is 3340280998. [speaker001:] Great. So what amount did you want to pay today? [speaker002:] The full amount if possible. [speaker001:] Would you like to use a specific credit card, or just the one we have on file? [speaker002:] The card that is on file please. [speaker001:] Alright, we went ahead and paid out your subscription for the rest of the year. You are all set Anything else I can do for you today? [speaker002:] Great thank you. That is all for today. [speaker001:] No problem at all. Have a great day. [speaker001:] Hi, there! How may I help you? [speaker002:] Hi I have a question about my account. In my order it's charging me shipping but I thought premium subscriptio members don't pay shipping fees. Can you check on this? [speaker001:] Yes, I sure can. May I have your full name please? [speaker002:] Joseph Banter [speaker001:] What is your Account ID and Order ID? [speaker002:] DKMF738DJE 9651485369 [speaker001:] Do you happen to have your Username and email address? [speaker002:] jbanter1 jbanter1@email.com [speaker001:] Okay, I am going to validate the purchase. [speaker002:] and I have another question. does the premium subscription also cover international shipping? [speaker001:] I can get you that information, as well. What is your member status? [speaker002:] silver [speaker001:] So, as a silver member, you do have free shipping. [speaker002:] even international? [speaker001:] I am checking to verify that. Were you already charged the shipping fee? [speaker002:] yes [speaker001:] So international shipping is not free, unfortunately. [speaker002:] oh no: [ok it is what it is I guess [speaker001:] I'm sorry about that. Can I help you with anything else? [speaker002:] no that's it [speaker001:] Okay, have a nice day. [speaker001:] Hello, can I help you with something? [speaker002:] Hello: I am interested in a price for overnight shipping for the item that I bought [speaker001:] What is your name? [speaker002:] I plan to buy this nice shirt for $99 and I need to know how much for overnight shipping Chloe Zhang is my name Thanks. I am a Silver Level member thanks so much. [speaker001:] One moment. [speaker002:] I want to wear this shirt to a game and Want to have it shipped overnight if possible [speaker001:] Where is your location? [speaker002:] can you please give me a price for overnight shipping? I live in Brighton, Texas 60263 [speaker001:] The price is $39.99. [speaker002:] thanks so much. [speaker001:] Is there anything else I can help you with? [speaker002:] no thanks. have a good day [speaker001:] Have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi, Can you please tell me when the Spring collection is available? [speaker001:] Yes I can. Our Spring Collection launches on April 3rd, so it should have just come out! [speaker002:] Oh, okay then. Thank you! [speaker001:] Is there anything else I can help you with? [speaker002:] No thanks. [speaker001:] Well then have a nice day! [speaker001:] Hello [speaker002:] Hi there [speaker001:] How can I help you? [speaker002:] Yes I finished the return of a pair of boots and the charge has not been reversed yet. [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Sure my name is Normal Bouchard [speaker001:] And let me check on that refund. I will need your username, email address, and order id. [speaker002:] ok my username is normanbouchard343 email is normanbouchard343@email.com just a second on the order id 9641093537 [speaker001:] Thank you The refund is still in progress. The payment will be online. [speaker002:] When should I expect it complete? [speaker001:] I am sorry for the delay. It should be completed within 48 hours [speaker002:] ok that sounds fair enough, if not I will recontact [speaker001:] Is there anything else I can help you out with? [speaker002:] no that is all, thanks a lot [speaker001:] Have a good day. Goodbye [speaker001:] Hello, how may I help you? [speaker002:] Yes, I'd love to know your return policy [speaker001:] Sure, could I get your name, please? [speaker002:] I want to buy some shoes but I want to know if I don't like them Rodriguez Domingo [speaker001:] Thanks, Rodriguez. Our return policy is dependent on your membership level. Gold gets unlimited returns, Silver can return within 6 months, bronze within 9 days, and our guests have a 30 day return window. [speaker002:] I am a gold member [speaker001:] Then you can start a return anytime after purchase. [speaker002:] wonderful [speaker001:] Is there anything else I can help with? [speaker002:] that's all thank yu [speaker001:] Have a good day! [speaker001:] Hello, this is AcmeBrands customer service. How may I help you? [speaker002:] I've accessed your site almost wholly through a phone I've lost want to see what all I've bought but can't get in 2 factor authentify [speaker001:] Okay, we can reset your 2 factor auth. I will need your full name or account ID, as well as your email address. [speaker002:] ok I'm albert sanders alsanders@email.com dunno the account ID as can't log in to look [speaker001:] That's alright, we can reset it with just your name. I am sending a reset code to your email address. To be safer in the future, I will also send a link with some security practices you can use to secure your account information. [speaker002:] ok seeing the email I'll be sure to write down my usernames this time anyway! [speaker001:] Yep, always good to do. Is there anything else you need help with today? [speaker002:] I"m back in on my home pc nope thanks for helping me [speaker001:] Great, I'm glad it worked! Have a nice day. [speaker001:] I forgot my password [speaker002:] Sorry to hear that. Can I have your name? [speaker001:] Crystal Minh [speaker002:] Can I have your username? [speaker001:] I don't know the username. [speaker002:] Okay, I will need your zip code and phone number for security reasons. [speaker001:] 263, 519-1628 [speaker002:] What is 263? [speaker001:] I meant 26334 [speaker002:] Your username is cminh1 [speaker001:] and my password? [speaker002:] What is your PIN? [speaker001:] I don't have one. [speaker002:] Okay, what is that answer to your security question? [speaker001:] Livingston [speaker002:] Okay, I don't have access to your password, but was able to generate a new one rqalwa62cwp [speaker001:] Thank you. [speaker002:] You're welcome, anything else? [speaker001:] hi there, how can i help you? [speaker002:] Hi, I just made an order but there is an extra fee that I don't understand. [speaker001:] well that's not good. what is your name please? [speaker002:] Norman Bouchard [speaker001:] let's check on that order. CAn I have the account & Order ID please? [speaker002:] Account ID: YRNGBCG0DD Order ID: 5512729864 [speaker001:] so sorry, the system says that is indeed our mistake are you a member? [speaker002:] Yes [speaker001:] what level of membership? [speaker002:] Bronze [speaker001:] oh i see. I am sorry, it seems there was a temporary price change I am unable to resolve this [speaker002:] What does that mean? [speaker001:] I am only authorized to make refunds to our Gold & Silver members [speaker002:] But you said the extra fee was your mistake. [speaker001:] yes the system did say that. I wish that I could help. [speaker002:] Okay, cancel the order. [speaker001:] do you have the shipping status? [speaker002:] Order Received [speaker001:] I can offer a refund. What is the amount? [speaker002:] $94 [speaker001:] OK. That is taken care of. If the order does arrive, please call back to get a shipping label for returning it. [speaker002:] Okay [speaker001:] Is there anything else today? [speaker002:] No, that's all. [speaker001:] thanks for being our customer, sorry for the trouble have a good day [speaker001:] Hello, how can I help? [speaker002:] I want to review my shopping history but i have forgot my username to my account [speaker001:] I see, I definitely can help you get back the username. Can I ask for the full name or account id? [speaker002:] Crystal Minh [speaker001:] Alright Crystal, could you also provide your zip code, phone number and email address. I only need two of those, whichever you have handy. [speaker002:] 99924 Phone Number: 295-3232 Email Address: crystalm248@email.com [speaker001:] Alright all verified on my end. [speaker002:] ok [speaker001:] The username would be cminh1 [speaker002:] okay, thank you for helping me [speaker001:] Now that you have that again is there anything else? [speaker002:] that will be everything [speaker001:] Great happy to help, have a good day. [speaker001:] Thanks for contacting Acme. How may I help you today? [speaker002:] search results are unrelated. what is going on? search bar not working [speaker001:] Oh, I'm sorry to hear that. I have a couple of simple tricks that can sometimes get a search bar to start working again [speaker002:] ok [speaker001:] if none of these work, I can put in a report with the IT team, and maybe even take your order manually [speaker002:] ok. what is the first suggestion? [speaker001:] The search might work if you simply log out and then log back in Sometimes it just needs a quick reset [speaker002:] ok will try this now and will let you know still not working. what else can we try? [speaker001:] There may be a browser issue. Are you able to clear your cookies [or try logging in on a different browser] and then try the search again? [speaker002:] one second while i try this out. will let you know if it works or not ok it is now working. thank you. [speaker001:] Ah, I'm glad to hear it Is there anything else I can help with while we're here? [speaker002:] that is all [speaker001:] Excellent. Have a great day [speaker001:] Welcom, how can I help you? [speaker002:] I am calling in to complain because you were charged for the order below even though you never bought anything. It was a Calvin Klein Jeans [speaker001:] I was? huh? Oh, you mean you got charged for jeans that you didn' [speaker002:] Yes [speaker001:] i see. I am sorry to heear that what is your name? [speaker002:] Rodriguez Domingo [speaker001:] can I have your username & email & order ID please? [speaker002:] Username: rdomingo598 Email Address: rdomingo598@email.com Order ID: 2941271808 [speaker001:] thanks. are you a member? [speaker002:] Yes [speaker001:] what level? [speaker002:] Silver [speaker001:] I am afraid that there is nothing I can do about this SOrry [speaker002:] Ok [speaker001:] we can only offer refunds to GOld members [speaker002:] Ok [speaker001:] I apologize is there anything else? [speaker002:] No but thank you [speaker001:] have a good day. thanks for your understanding [speaker001:] Good afternoon, how can I help you today? [speaker002:] I'm trying to add something to my cart but it won't update [speaker001:] I'm sorry to hear that. Let me help you with this. [speaker002:] thanks [speaker001:] So you put an item in your cart to purchase and it won't update? [speaker002:] exactly am I doing something wrong? [speaker001:] Can I get your name and we will find a solution? [speaker002:] Alessandro Phoenix [speaker001:] It likely is not you! [speaker002:] okay [speaker001:] Have you tried refreshing the page Alessandro? [speaker002:] no, let me try that nope, still not updating [speaker001:] Can you try logging out and logging back in? [speaker002:] I'll try oh, cool...that did the trick...thank you so much [speaker001:] I'm so glad that worked! Is there anything else I can help you with today? [speaker002:] that's all...I really appreciate that [speaker001:] No problem, enjoy the rest of you day! [speaker001:] Hello, how can I help you today? [speaker002:] Hey I'm trying to check the status of an order, it appears I've been charged an extra fee [speaker001:] Okay, can I have your full name? [speaker002:] Rodgriguez Domingo [speaker001:] And your account and order ID's? [speaker002:] Order ID is 0329658401 And my account ID is 4ZPKJ6BZGM [speaker001:] I hate to ask this, but is there a typo in your name? [speaker002:] Rodriguez Domingo Sorry, yeah mistyped it earlier [speaker001:] Okay, let me check the system about this. [speaker002:] Okay thanks a lot [speaker001:] Can I ask your membership level? [speaker002:] It's bronze I believe [speaker001:] Well then I hate to say this, but we weren't mistaken in charging any extra fees. If there's an extra charge on your account it's not on our end so there's nothing we can do. [speaker002:] Well can you explain the fees charged? [speaker001:] I wouldn't know, maybe you accidentally ordered an extra item or paid for faster shipping? I can't know your intent sir. [speaker002:] Well I see that the boots were $99, what's the other amount cover? [speaker001:] Again, I can't know what on my end All I can say is the company did not make an error. [speaker002:] That's crazy. Can you have a manager call me? 605-3146 [speaker001:] I can try, but I can't promise that will be any time soon, we're quite busy Is there anything else I can do for you? [speaker002:] That's it, thanks [speaker001:] Well then have a nice day! [speaker001:] Hi! How can I help you today? [speaker002:] I believe that I am missing some credits from my account. [speaker001:] I see, what is your full name or account ID? [speaker002:] Chloe Zhang [speaker001:] Where did the credits originate from? [speaker002:] It is $40 worth of credits from a promotional package I bought. [speaker001:] I apologize about this. I have generated a promo code in the amount of $40 It is: 0DV40 Again, I apologize for the inconvenience [speaker002:] Great. Thank you. [speaker001:] Is there anything else I can do for you today? [speaker002:] No, that's all [speaker001:] Great, have a good day! [speaker001:] good afternoon, how can I help you? [speaker002:] Hi....I would like to know the state of my refund because I would like to buy another pair of jeans the order id is 9934223727 [speaker001:] sure, not problen! would you give me your full name or account ID please [speaker002:] My name is Alessandro Phoenix [speaker001:] we will verify the purchase. Could you give me your username, email please [speaker002:] my username is alessandrophoenix795 and my email address is allesandrophoenix795@email.com [speaker001:] you could verify your email please as it is not correct [speaker002:] oups...only one l alessandrophoenix795@email.com Sorry for that mistake! [speaker001:] not problem Mr. Alessandro. everything in order, now let me check the status of your refund. it is currently in progress. the payment method is being processed online [speaker002:] IF I wanted to add a pair of jeans that cost 79$, could you deduct it immediately from my refund? [speaker001:] In this case, no, a full refund will be made for the item you ordered. If you want to buy the pants you can wait for the money to be returned to buy it or do it immediately with your own money [speaker002:] Thank you so much for the information! [speaker001:] not problem! have a nice day [speaker001:] Hello, my name is James? Can I have your name? [speaker002:] James, I just placed an order and need to see about removing an item [speaker001:] I can help with that? Can I have your full name or username? [speaker002:] Rodriguez Domingo [speaker001:] I need your account ID and your order ID, Mr. Domingo. [speaker002:] Account id is DILZAXELFD and order #0750097967 is [speaker001:] Okay, I need the order's shipping status. [speaker002:] Shipping Status: Delivered [speaker001:] And what is your membership level? [speaker002:] Member Level: Gold [speaker001:] I can offer a refund now. [speaker002:] That would be great! How do I send the boots back? [speaker001:] You will need to print out a shipping label. For that, I'll need your full address. [speaker002:] Address: 1510 Woodshore St Monterey, NY 72325 [speaker001:] And do you want to mail it, drop it off at a local store, or drop it off at UPS? [speaker002:] I can drop it in the mail [speaker001:] And what refund method do you want? We can send you a gift card, put it on your account, mail a check, or refund your credit card? [speaker002:] Refund my cc is fine. [speaker001:] I need to confirm your credit card number and the dollar amount of the item. [speaker002:] cc#5555 4444 3333 2222 and it was for $64 [speaker001:] Can I help you with anything else? [speaker002:] No that is all. Thank you [speaker001:] Have a good day. [speaker001:] hello, how may i help you today? [speaker002:] Yes i was looking at your site and i see some items i liked but i'm not understanding why they are so much more than other sites [speaker001:] i see, so you are inquiring about our storewide pricing policy today? or a particular item? [speaker002:] yes i'm just a little upset that you guys are so much more overpriced then you competition yes the Micheal kors shirt [speaker001:] so you are inquiring only on the michael kors shirt, i can assist with that today [speaker002:] yes [speaker001:] first i need your full name to pull up your account [speaker002:] Sanya Afzal [speaker001:] thank you [speaker002:] welcome [speaker001:] i will also need your account id and order id to verify [speaker002:] okay, Account ID: 6TGDZCUTIX andOrder ID: 2242181681 [speaker001:] thank you our prices are set dynamically, based on our supply and demand. some prices are also set by our supply vendors, so you may see prices surge from time to time unfortunately it is outside of our control [speaker002:] so its nothing at all you can do? [speaker001:] here is a one time promo code for you EZ6FW [speaker002:] oh wow, thank you [speaker001:] that is the best i can do, i must aplogize is there anything else i can help with today? [speaker002:] that will be all [speaker001:] have a good day [speaker001:] Hello, what can I help you with today? [speaker002:] I forgot my username. Now can't access my acc. [speaker001:] No problem, I can help you with that! I will need some information from you first. Can I please have your full name, your zip code, and your email address? [speaker002:] Alessandro Phoenix, and zip code is 47749, email: jkkljlkj@gmail.com [speaker001:] Great, thanks! One minute please. Your username is APhoenix1 Is there anything else I can help you with today? [speaker002:] Thaks a lot. [speaker001:] No problem! Have a great day. [speaker001:] Hi! How can I help you? [speaker002:] I'd like to know why I was charged twice for my subscription. [speaker001:] sure, sorry about that, let me take a look May I have your name please? [speaker002:] Joseph Banter [speaker001:] Thanks, and your account ID and order ID please? [speaker002:] Account ID: 9JOXPSECZP Order ID: 4420583162 [speaker001:] Thanks! Do you know your membership level? [speaker002:] Guest [speaker001:] unfortunately I'm unable to offer you a refund at that membership level [speaker002:] That's not acceptable. I should be bumped up level if I'm going to be charged twice for the same thing. [speaker001:] I'm sorry I can't do that. Would you like my manager to call you so you can discuss it with them? [speaker002:] Yes, please. [speaker001:] ok, I'll just need your phone number [speaker002:] I'm sure it's not your fault and you don't have the authority, so I'll let them get an earful instead. Phone Number: 296-1188 [speaker001:] Thanks, I appreciate that! They will call you shortly [speaker002:] Okay. [speaker001:] Was there anything else I could help you with? [speaker002:] No, that's it. I'll wait for the call back. [speaker001:] have a great day, sorry for the inconvenience [speaker001:] Hey [speaker002:] Thanks for contacting AcmeBrands! How may I help you? [speaker001:] I just noticed a charge on my card from y'all but I haven't even bought anything [speaker002:] I'm sorry for the trouble! I'll take a look for you right away. [speaker001:] Please do [speaker002:] What is your full name, please? [speaker001:] My username is asanders295 albert Sanders [speaker002:] Thank you, Albert. And what is your email address and order ID, please? [speaker001:] 2905637944 [speaker002:] Got it, thanks! Let me check with the system. [speaker001:] I always buy from y'all and this is the first time I've had a problem [speaker002:] I'm very sorry, Albert, you're correct, this charge was made in error. I will fix this for you immediately. [speaker001:] Awesome! Wow customer service is top notch! [speaker002:] I have credited your account, and you should see the refund processed shortly. Again, sorry for the trouble. I do what I can! Can I help you with anything else today? [speaker001:] No thank you [speaker002:] You're welcome, have a good rest of the day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi, I need some help resetting my two-factor authentication. I lost my phone recently. [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] My name is Norman Bouchard and my username is normanb3. [speaker001:] Could I have your email address? [speaker002:] normanb3@email.com [speaker001:] Could I have your pin number or do you want to answer your security question? [speaker002:] I think my PIN number is 1234 [speaker001:] I am going to send a reset code to your email address. The following link is for security best practices. [speaker002:] Okay, thank you so much. [speaker001:] Can I help you with anything else? [speaker002:] Nope, that was it. THanks [speaker001:] Have a good day. [speaker001:] Hello Im David Williams [speaker002:] Hello, how can I help you? [speaker001:] So I got charged twice for my subscription and would like a refund I want to keep using the service but getting charged 2 times for it is unfair. [speaker002:] Let me check on that for you. I am sorry to hear about your issues. Can I get your account ID and order ID please David? [speaker001:] Account ID: VFWDWCFKL4 Order ID: 6268263375 thats ok I get it mistakes happen [speaker002:] What is your membership level? [speaker001:] Im a Gold member [speaker002:] I will get that refunded immediately for you, thank you for your loyalty. How much were you overcharged? [speaker001:] I got charged $40 thanks a lot this problem had me worried [speaker002:] I have just issued you a refund for the double billing incident. I will also write up a report to our IT team and let them know of the issue [speaker001:] Thanks a lot yeah it will be great if you let them know Its always good to improve and correct those mistakes [speaker002:] Thank you for letting us know. I have notified the team. Anything else I can help you with? [speaker001:] that would be it [speaker002:] Have a great day [speaker001:] hello. I need to check on an order I placed, but I'm having trouble signing into my account. [speaker002:] I'd be happy to help you with that. Are you having trouble remembering your username or password? [speaker001:] no. I lost my phone and I had it set up to use for two-factor authentication [speaker002:] Sure thing, I can help you get that reset. Can you give me either your full name or account ID? [speaker001:] David Williams [speaker002:] Thank you, and can you give me an email address that I can send the reset link to? [speaker001:] dwilliams144@email.com [speaker002:] Thank you, you will be receiving a 2 factor authentication reset link shortly. I'll also include some information about security policies and tips that you may find useful in the future. Ok, you should see all of that in your email shortly. Is there anything else I can help with? [speaker001:] I see the email. That was it. Thanks [speaker002:] Great, enjoy the rest of your day! [speaker001:] Hi! How may I help you today [speaker002:] yesi want to know if the shipping cost is included in displayed cost, because i got an email notification implying otherwise [speaker001:] Sure! I can assist with that Can I have your name [speaker002:] Chloe Zhang [speaker001:] Thank you can I have your account id and order id [speaker002:] sure my account id is OEGVL7VBZG and my order id is 2562848720 [speaker001:] Can I also have your username and email address [speaker002:] chloez48 ans my email is chloez48@email.com [speaker001:] Thank you for all the information. I see that everything is correct on the order. You can disregard that email you received. It was in error Does that answer all your questions today? [speaker002:] okay, thank you for your help that will be all [speaker001:] You're Welcome! Have a great day [speaker001:] Hi how can I help you [speaker002:] hi! I would like to manage the shipping for an item I had ordered. I had ordered the wrong item by mistake [speaker001:] Yes, what's your full name And have you recieved the item or is it still in transit [speaker002:] Joyce Wu its still in transit [speaker001:] OK just one moment. Can I get your user name, email and order id [speaker002:] jwu82335@email.com Username: jwu82335 Order ID: 3879245002 [speaker001:] Did you want to chane a specific item? Or just change order? [speaker002:] i would like to change the order please [speaker001:] OK, all taken care of Anything else today? [speaker002:] Thats all. Thank you for your help [speaker001:] Have a nice day [speaker001:] Hello, thank you for reaching out to us today. How may I help you? [speaker002:] Thanks I want to know more about a product [speaker001:] Sure, what would you like to know? [speaker002:] Because I'm thinking of buying it I would like to know how to wash the shirt. [speaker001:] Alright. Let me try to find that information for you. [speaker002:] Thanks [speaker001:] While our shirts are listed as premium washing them is very strait forward. You can simply add them to loads with all of your other clothes and wash them normally. We do suggest using a color guard with bleach detergent to preserve the color For drying, try to dry them on permanent press if possible but you don't need to. Was there anything else I could help you with today? [speaker002:] Okay. Thanks That's all [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I recently received an item in the wrong color and I need to return it. [speaker001:] Sure, let me get right on that for you. [speaker002:] Thanks [speaker001:] First, can I get your name please? [speaker002:] Yes, it is Crystal Minh. [speaker001:] Great. Next, I need to verify your purchase. Can I have your Order ID, Username, and email address? [speaker002:] Order ID is 8646105595. User name is cm212106, and my email is cm212106@email.com. [speaker001:] Thanks so much. Can I have the purchase date of the item and also, do you have a membership with our company [gold, silver]? [speaker002:] I purchased the jacket on 882019, and I don't have a preferred membership, only a guest member at the moment. [speaker001:] I am so sorry, but for guest members, you only have the last 30 days in which to return the item. It has been six months since your purchase. [speaker002:] That is unfortunate to hear. I just opened the package because I am going on a trip to Germany. Is there anything that can be done? [speaker001:] I'm so sorry, for guest membership, you can only return items 30 days after purchase. If you like, I can offer you a promo code off your next purchase because we really appreciate your business. [speaker002:] Ok, I understand. Maybe I will gift it to someone and order the color I want. I would appreciate a promo code to use on that purchase. [speaker001:] Thanks so much for understanding. Here is a promo code for your next order, 9569I [speaker002:] Thank you for your assistance. [speaker001:] Is there anything else I may assist with today? [speaker002:] No, that was all. [speaker001:] Thanks, have a wonderful day. [speaker001:] Welcome to AcmeBrands, how may I help? [speaker002:] Hi! I received my item but it is the wrong size So I would like to return it please [speaker001:] OK. Let me check that for you. May I have your full name and account ID [speaker002:] Rodriguez Domingo [speaker001:] OK. I have pulled up your account [speaker002:] I do not have the account id handy. Would you need any other information? [speaker001:] I will also need your username, email address and order ID [speaker002:] Username: rd090208 rd090208@email.com Order ID: 7299267295 [speaker001:] OK. I have validated that information. What is your membership level? [speaker002:] Gold [speaker001:] Ok. gold members get unlimited returns. I can help. [speaker002:] Thank yoyu [speaker001:] I will need your street number, street name, city, state, and zip [speaker002:] sure 1400 Primrose Ave Baltimore, MI 94385 [speaker001:] Excellent. I have entered that into our system. How would you like to process the return? [speaker002:] Thanks [speaker001:] By mail, In store, or Drop off center? [speaker002:] I can drop it off to a drop off center [speaker001:] Very good. I made a note, and you are all set. [speaker002:] Thank you [speaker001:] Anything else I can hep With? [speaker001:] Hi! My name is Sanya, and I have a question about a product on your site. It's about the Michael Kors boots. Hi! Is anyone there? [speaker002:] Hello, how can I help you with this item? [speaker001:] I was wondering what material they are. They look like leather, but I can't tell. I live in Washington, and they need to stand up to the weather here! [speaker002:] Hello, our boots are very high-end leather! [speaker001:] Thanks so much! Do you know the source of the leather? For example, is it pig, cow, goat? And what type-full-grain, top grain, etc. Thank you so much for bearing with all my questions. [speaker002:] Hello, unfortunately I do not have any further information on the source or type of leather it is. [speaker001:] Okay. Thank you! [speaker002:] However, our website should have further information about the particular product. Sorry about the inconvenience, is there anything else I can help you with? [speaker001:] That's okay. That's all I wanted to know. Thank you for your help. [speaker002:] No problem, have a great day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hi hi! Can you help me get a refund on something I just ordered? I changed my mind [speaker001:] I can help you with that. Can you provide me with your name or account ID please? [speaker002:] Sure, my name is Joseph Banter JXSR3SABSG is my account iD [speaker001:] I've pulled up your account. Was there something wrong with product you ordered? [speaker002:] No, i just changed my mind [speaker001:] Okay. Can you verify the username, email address and order ID? [speaker002:] josephbanter513 is my username Email Address: josephbanter513@email.com Order ID is 8986630168 [speaker001:] Thank you. How would you like your refund? Gift card, added to your account, paper check or credit card? [speaker002:] Back on the credit card please [speaker001:] What was the dollar amount of your order? [speaker002:] $84 [speaker001:] I've refunded your credit card $84 for the order. Is there anything else I can help you with? [speaker002:] That's awesome and everything for today. You're the best! [speaker001:] You're welcome! Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] I need to leave town on an emergency. I'd need to change the shipping details on an order. Can you help me? [speaker001:] Yes, I can help you! Can you give me your full name and Account ID? [speaker002:] Chloe Zhang is my name. My account id is WH2CYIIR13 [speaker001:] Thank you, Chloe. What does the shipping status say for your order? [speaker002:] It says "Delivered" [speaker001:] Okay, can you give me your username, email address, and order ID? [speaker002:] My username is chloez60. My email is chloez60@email.com. My Account ID is WH2CYIIR13 [speaker001:] Thank you for that info. Can you tell me your order ID? That should be different than the account ID [speaker002:] My order is is 2336809170. No that is the address I ordered from. I need to change it to my neighbors since I have to leave town on an emergency. [speaker001:] Okay, what address do you want to update the order with? [speaker002:] co Smith 6325 2nd AVe Jacksonville, MI 32184 [speaker001:] Okay, your order has been successfully changed. Is there anything else I can help you with? [speaker002:] no. thanks so much! [speaker001:] You're welcome! have a great day. [speaker001:] Hello. How may I help you today? [speaker002:] I hope someone can help I wanted to buy this Calvin Klein t shirt, but the price at Acme is much higher than the competition [speaker001:] Let me see. May I have your name please? [speaker002:] Alessandro Phoenix I'm a bronze member there, so I'd like to do my shopping with Acme, but this price is outrageous [speaker001:] Can I have your account ID and order ID? [speaker002:] 6VYT5V2JK6 2643034282 [in that order] [speaker001:] Thank you. Unfortunately our prices may vary compared to if others are having sales or not. [speaker002:] I see. Well, I was hoping to keep my business with Acme instead of with the other guys. Are there any discounts available to members? [speaker001:] I can offer a promo code? ZHYTQ You can use that on your next check out. [speaker002:] Yes, that would be good [speaker001:] Anything else I can help you with today? [speaker001:] Thanks for choosing AcmeBrands! How can I be of assistance today? [speaker002:] I cannot access my account because i forgot my password [speaker001:] No problem, I'm happy to reset it for you. What is your name, please? [speaker002:] Chloe Zhang [speaker001:] Thank you, Chloe, and what is your username? [speaker002:] chloez48 [speaker001:] Thank you. I can't get your old password back, but I'm going to make a new one for you that you can then change to whatever you like. I'll just need either your PIN or security answer for verification. [speaker002:] OKay, that will be fine Pin Number: 89502 [speaker001:] Here is your new password: y3wi8a0uog Can I help you with anything else today, Chloe? [speaker002:] Okay, thank you That is everything for today [speaker001:] You're welcome, have a great day! [speaker001:] How can I help you? [speaker002:] Hi! I am seriously thinking about buying these Michael Kors boots but had a question before I buy [speaker001:] Okay, and what would you like to know? [speaker002:] I would like to know are these shoes waterproof? [speaker001:] Most of our boots are waterproof. One way to find out is to check the guarantee. [speaker002:] okay [speaker001:] Do you have any more questions or concerns? [speaker001:] Hello, how can I help you today? [speaker002:] Hi I have a quick question I was wondering when your annual sale will begin this year? Not sure if it's been delayed because of the coronavirus [speaker001:] Alright, may I ask who I am speaking with? [speaker002:] Sanya Afzal [speaker001:] Let me pull up that information for you Sanya. [speaker002:] thanks [speaker001:] Since the annual sales starts the third week in January, it should not be affected. I sure hope this is all over by then! [speaker002:] yeah ok thanks. I have to find ways to stretch out my dollar [speaker001:] I can certainly understand that! Is there anything else you need help with today? [speaker002:] that's it thanks [speaker001:] Thanks Sanya. Have a great day and stay safe! [speaker001:] The website is too slow to run, I can't browse anything. [speaker002:] I am sorry about this Let's fix this error I will write a report to the website team to fix this. Now try this.. Logout of your account and log back in. Try the website again [speaker001:] I just tried it, it didn't work. [speaker002:] can you try visiting other websites [speaker001:] I just checked the other sites, it seems slow today too. [speaker002:] See if they are also slow. The problem is probably with your network provider, contact them [speaker001:] Thanks for the info. I will make sure to contact my ISP as soon as possible. [speaker002:] Good Have a nice day [speaker001:] Hello, how can I help you? [speaker002:] Hey I just need to check on my shipping status. I didn't receive my package. It's been about 9 days. Hello? [speaker001:] Let me check on that for you. What is your full name or account ID? [speaker002:] Ok, Z8UTFWUGAN [speaker001:] Thanks. To validate your purchase, I will also need your username, email address, and order ID please. [speaker002:] alberts3,alberts3@email.com, 1828282128 [speaker001:] Thank you! How long have you been waiting for the item? [speaker002:] 9 days [speaker001:] That is much too long. I will go ahead and ship you out a new item for you. Can you provide me your full address and the brand and type of item you purchased? [speaker002:] Okay great thank you! 9704 Lincoln Ave Monterey, MI 55386 $69 Tommy Hilfiger Jeans [speaker001:] Great! I went ahead and placed that order for you. It should arrive within 3-5 business days. [speaker002:] Thank you so much I appreciate your help [speaker001:] Is there anything else I can help you with? [speaker002:] No that's all [speaker001:] Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] I need to check the status of an order. I'm looking at the payment info, and it doesn't seem right. [speaker001:] Sure, what's your name? [speaker002:] Joseph Banter [speaker001:] Can I have your account and order IDs? [speaker002:] Account ID: Q3STZQWC21 Order ID: 6904157195 [speaker001:] What's the shipping status of your order? [speaker002:] It says order received. [speaker001:] Gotcha. What is the method you want to use? [speaker002:] credit card [speaker001:] Okay, I changed the method of payment to your credit card. Can I help with anything else? [speaker002:] As long as my order is good, then that's all I need. [speaker001:] Okay then. Have a great night! [speaker001:] Hello, how may I help you today? [speaker002:] I want to move my deliver date so I don't have to pay for shipping, can you help me with that? [speaker001:] Sure, no problem. Please give me one moment. [speaker002:] ok [speaker001:] Would you like to downgrade your shipping to a slower option? [speaker002:] yes I just don't want to pay for shipping [speaker001:] Can you please tell me your full name, account ID, and order ID? [speaker002:] David Williams Account ID: VDVW52VFJB Order ID: 1025006165 [speaker001:] Thank you. Can you please tell me the current shipping status of your order? [speaker002:] I think it's overnight [speaker001:] Is it in transit, out for delivery, or delivered? [speaker002:] out for delivery [speaker001:] Can you please tell me your membership level? [speaker002:] gold [speaker001:] Because the order is already out for delivery, I am unable to downgrade or delay your shipping. However, I am able to credit the shipping fee back to your account. [speaker002:] oh thanks, that is even better! [speaker001:] Please give me one moment to process your credit. [speaker002:] ok [speaker001:] Ok, the shipping fee has been credited back to your account. Is there anything else I can help you with today? [speaker002:] thanks! no that is it [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] hello, how can I help? [speaker002:] Hello I'd like to check on my order status The delivery date of my oreder seems to be wrong [speaker001:] I would behappy to help you with that. What is your name? [speaker002:] Sanya Afzal [speaker001:] Sanya, Do you have your Order ID? [speaker002:] yes, it is 7622886514 [speaker001:] thanks I also need your username and email, please [speaker002:] username: safzal email: safzal@yahoo.com [speaker001:] when did you expect your order to arrive? [speaker002:] When I placed the order, it said delivery would be yesterday, but I haven't received it [speaker001:] I have been able to validate your purchase, it is in our system. I see. Sorry to hear that. [speaker002:] Can you tell me what the estimated delivery day is? [speaker001:] have you received notice taht the order has shipped? [speaker002:] no [speaker001:] oh no, that's not good let me update the delivery date for you [speaker002:] ok [speaker001:] have you received any status update at all? in transit or out for delivery, for example? How many days have you been waiting? If it has been more than a week, we will have to initiate a new order. Apologies for the delay. Are you still here? OK, well we sseem to have been disconnected. Pleas come back & try again later. Good Bye! [speaker001:] Hello, how can I help you? [speaker002:] How long does a premium subscription last? [speaker001:] I'd be glad to check on that for you. Membership lasts for the rest of the calendar year when you got it and the next full calendar year. [speaker002:] Ok, that answers my question. Thanks! [speaker001:] Okay, is there anything else I can assit you with? [speaker001:] Hello, how can I help you? [speaker002:] I am trying to order A Guess Tee, but it is telling me that it is out of stock. Can you double check that for me? [speaker001:] Sure, let me take a look. Let me get your full name or account number to pull up your account. [speaker002:] The name is Albert Sanders [speaker001:] It does appear to be out of stock for the moment. I will go ahead and forward on a request to the purchasing team so they can make sure to get more in, as soon as possible. [speaker002:] Do you have an estimated time it will take for them to be back in stock? [speaker001:] Usually these are restocked within a week or two. If you have back ordered the item, you will get an email as soon as the item is ready to ship. [speaker002:] Okay. Thanks. [speaker001:] No problem, is there anything else I can help you with? [speaker002:] Nope [speaker001:] Thanks, and have a great day. [speaker001:] Hello, how may I assist you? [speaker002:] I wanted to check my order, I know that I only ordered one but it is saying i ordered two [speaker001:] What's your full name? [speaker002:] Joyce Wu [speaker001:] Can I also have your account and order IDs? [speaker002:] GCE2GRGAFV 0483572647 [speaker001:] I was able to locate your account with us. It looks like there was a glitch on our side, and the email was incorrect. You were actually only charged for one item. [speaker002:] great i was worried about that [speaker001:] I totally understand. Is there anything else I can help with today? [speaker002:] that was all thanks [speaker001:] Great, have a wonderful day! [speaker001:] Hello, how can I help you today? [speaker002:] Hey I want to change my address in my account. It appears it's just slightly off. [speaker001:] Happy to help, may I have your full name please? [speaker002:] Sure, it's Alessandro Phoenix [speaker001:] thanks Alessandro. [speaker002:] No problem, take your time please [speaker001:] thank you. What is your current address please? [speaker002:] It's 0800 2nd Ave Jacksonville, MI 70258 But it should be 1800 [speaker001:] Okay. I also need your telephone number and PIN number to verify your identity please. [speaker002:] I don't have my phone number or my PIN number here, is there anything else you can use to verify? [speaker001:] Sure, you can provide any two from username, password, email address or order id. I already had your zip code. [speaker002:] My user name is aphoenix256 and my email address is aphoenix256@email.com [speaker001:] Perfect, your identity has been verified. I am now changing the address for you. Just a second. Your new address has been updated. is there anything else that I can help you with? [speaker002:] That was it, thanks a bunch! [speaker001:] Have a nice day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi there! [speaker001:] Hello [speaker002:] I need to now the price of stitching my name on the Michael Kors Boot I have purchased. [speaker001:] Let me find out for you. [speaker002:] sure [speaker001:] Stitching depends on how much text you want stiched. It is 30 cents for the first 15 characters [speaker002:] I just want my name there [speaker001:] 20 cents for the next 15 characters And any additional character is 10 cents per character [speaker002:] Okay, I got it. That's very affordable, Thank you. [speaker001:] Can I help you with anything else? [speaker002:] Nope, that's all for today. [speaker001:] Have a good day. [speaker001:] Hi! How can I help you? [speaker002:] Hi I am looking at your site and wondering when the spring collection will be available? Not sure if I should order now or wait [speaker001:] Sure, I'd be happy to help! The spring collection dropped on April 3rd So you should be able to shop all the new styles that became available this spring! Summer will drop on July 3rd [speaker002:] Wonderful. Thank you! [speaker001:] If you wanted to wait [speaker002:] Thanks for that info [speaker001:] You're welcome, was there anything else I could help with? [speaker002:] Nope [speaker001:] Have a great day, nice chatting with you! [speaker001:] Hi I feel so silly I forgot my password Can you help me get into my account please? hello???? [speaker002:] Yes, I can help you with that. [speaker001:] great [speaker002:] What is your full name? [speaker001:] Sanya Afzal [speaker002:] And what is your username? [speaker001:] sa285175 [speaker002:] I cannot recover your old password, but I can generate a new one. I need either your PIN or the answer to your security question to do so. [speaker001:] That's fine my pin is 163051 [speaker002:] ib0rg6jxnxj is your new password. [speaker001:] okay let me try that [speaker002:] Is there anything else I can help you with? [speaker001:] Oh, great I was just able to log in!!!! Thank you [speaker002:] Yay! Happy to hear that. [speaker001:] I don't need anything more [speaker002:] Okay, I'm glad I could help. Have a great day! [speaker001:] Hello, thanks for contacting AcmeBrands. How can I help today? [speaker002:] Hello, I need to get an extension on my subscription as I do not have the funds to pay it right now. [speaker001:] Sure thing, can I have your full name and account ID please? [speaker002:] Albert Sanders [speaker001:] Thank you Albert, I will also need your account ID and order ID. [speaker002:] SQ8X7RKOO7, 1478998421 [speaker001:] And what level is your membership? [speaker002:] Silver [speaker001:] How many days late are you on your subscription? [speaker002:] 2 days [speaker001:] I'm sorry, I am only able to offer silver members an extension that are 1 day late. I will escalate this request to my manager. [speaker002:] Please [speaker001:] Can I have your phone number so that they may contact you directly? [speaker002:] That would be great 040-9852 [speaker001:] I have notified the manager and asked that they call you as soon as possible. Is there anything else I can help you with today? [speaker002:] Thanks That is all [speaker001:] Thank you, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi there! Can you tell me more about the membership levels? I really want to get some stuff for my son going to college. [speaker001:] I can certainly answer that for you. Please give me a moment to look up that information. We provide AcmeBrands Membership for our most valued customers. The membership levels are Bronze, Silver, and Gold. [speaker002:] I see, so if I am a Guest level now, I'd start as a Bronze [speaker001:] Unlike other programs, we do not use obnoxious titles such as "Platinum" or "Super Exclusive Access". [speaker002:] I like that! This seems pretty easy [speaker001:] Membership is different than a subscription, and all non members are considered guests. [speaker002:] That makes sense [speaker001:] Do you have any more questions? [speaker002:] I'm all good now, thank you! Off to do some shopping for my son! [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hello! I am looking to get a refund on my purchase. [speaker002:] Okay, I can help you with that. Can I get your full name or Account ID? [speaker001:] Joseph Banter [speaker002:] Thank you Joseph. So you are wanting a refund on an item? [speaker001:] Yes a refund would be nice. I decided I really don't like the pants after all [speaker002:] I'm sorry you aren't happy with the pants. I just have to confirm this purchase. Can I get your username, email address and Order ID? [speaker001:] jbanter7 jbanter7@email.com 4733550573 [speaker002:] What is your membership level Joseph? [speaker001:] Last I checked it was Gold. [speaker002:] Gold members get free returns so this will not be a problem at all. [speaker001:] Okay thank you [speaker002:] Can I get your address for the shipping label so you can return the pants? [speaker001:] I do not have the pants just yet. I am trying to get a refund on the order before they ship [speaker002:] Oh my goodness. I am so sorry I misunderstood. When you said you didn't like them I thought you had them. Please forgive my mistake. Do you have the shipping status? [speaker001:] It says that it has not shipped yet, so I was trying to squeeze in and cancel before it shipped. sorry about the confusion! [speaker002:] Perfect. If it has not shipped yet, this will not be a problem. One moment while I update this new information. Joseph, how would you like your refund? I can credit your account, send you a gift card or a paper check or a direct refund to a credit card on file. [speaker001:] credit my account is fine [speaker002:] Perfect, let me do that for you right now. [speaker001:] Thank you! [speaker002:] Can I get your account ID so I can double check we have a card on file? [speaker001:] jbanter7? [speaker002:] And lastly, what was the cost of the pants so I can credit you? [speaker001:] $54 [speaker002:] I have put the $54 back on your credit card on file. Is there anything else I can help you with today? [speaker001:] nope that will be all [speaker002:] Thanks, you have a great day Joseph! [speaker001:] Hello, how may I help you today? [speaker002:] Hi i want to check on shipping status because your package was never received. I would like to resend your order. I have been waiting for 9 days. [speaker001:] I see, I am sorry to hear that, let's see what we can do about this. May I have your full name or Account ID? [speaker002:] Name: Norman Bouchard [speaker001:] I will have to validate this purchase, may I have your username, email address and Order ID please? [speaker002:] Username: normanb2 Email Address: normanb2@email.com Order ID: 4253750188 [speaker001:] So the usual time before a reorder is 7 days but you have waited 9 days correct? In that case I will work on shipping you a new order. [speaker002:] Ok great thank you [speaker001:] The first thing I will need is your full address. [speaker002:] 4704 Lincoln Ave Baltimore, MI 21929 [speaker001:] Finally, what was the item you ordered so I can reorder for you. [speaker002:] a Tommy Hilfiger shirt [speaker001:] Fantastic. I was able to get this reordered for you, apologies for the wait. It should be arriving sooner than later. [speaker002:] great thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] no but thank you [speaker001:] Thank you for your patronage and you have a wonderful rest of your day! [speaker001:] hello, how can I help? [speaker002:] Hi I want to check on an order status on the website, but I can't remember my username So I cant log in to access my account [speaker001:] I would behappy to help you with that. What is your name? [speaker002:] David Williams [speaker001:] and you need to check on the status of your order, is that right? [speaker002:] Yeah, but I want to do it myself online but when I try to do so, its asking me to sign into my account and I forgot my username so I can't sign in [speaker001:] oh ok. let's find your username [speaker002:] Can you tell me what my username is? Awesome, thank you [speaker001:] I will need your address and email [speaker002:] okay my address is: 0576 Brushwick Dr Raleigh, TX 88835 and my e-mail is davidwilliams940@email.com [speaker001:] Thank you, the system was able to verify you. Your username is dwilliams dwilliams 584, excuse me [speaker002:] Ok, excellent. I'm really bad about remembering all my different usernames and passwords I appreciate the help! [speaker001:] i know what you mean. should we check on that order? is there something else I can help with? [speaker002:] Oh, thats okay, I should be able to do it myself now so you can help people with more pressing issues. I don't want to take up any more of your time! Nope, I think we are all set now, thanks so much! [speaker001:] we appreciate your being such a loyal customer, have a great day! [speaker001:] Hi, how can I help you today? [speaker002:] Hello.. I've been trying to use a Promo code but it says that it's invalid. [speaker001:] Ah I see. I'm happy to help with that. When did the promo code come from? [speaker002:] I got the code two days ago sent to me. [speaker001:] Ok I see. Let me take a look What is your name, please? [speaker002:] Chloe Zhang [speaker001:] Thank you! Let me check the system about the promo code. Alright, the system confirms that your code should work. I'm sorry for the issue. Let me get a new code for you [speaker002:] Excellent, that would be great! [speaker001:] Your new promo code is 5K5T7 Is there anything else I can do for you? [speaker002:] Sweet, I'm going to use that code now! I think that'll do it.. Thank you! [speaker001:] Great! Enjoy! [speaker001:] Hello, how can I help you? [speaker002:] Hi. I need more info on these $79 Michael Kors jeans. Particularly do you have any in a smaller size? [speaker001:] The Michael Kors jeans come with a standard 36 inch inseam generally. If the smaller sizes aren't listed on the website, then they are out of stock. Jeans get restocked at the beginning of every month, so you can check back then. [speaker002:] Ok great, thanks. [speaker001:] You're welcome, hopefully you can find a nice pair you like. Is there anything else you need? [speaker002:] nope that is it [speaker001:] Okay, thank you and have a nice day. [speaker001:] Hi, how can I help you? [speaker002:] The promo code I have is being called invalid [speaker001:] Can I have your full name or Account ID please? [speaker002:] Name: Crystal Minh [speaker001:] Do you know how many days old the Promo Code is? [speaker002:] not sure 5 maybe [speaker001:] ok, let me check our system. Ok, our system says I can create a new Promo Code for you [speaker002:] cool [speaker001:] Here is your new Promo Code: UQ13J Use it anytime you make a purchase in the next 7 days [speaker002:] thanks [speaker001:] Your welcome Can I help with anything else? [speaker002:] no [speaker001:] Have a great day and enjoy shopping with us [speaker001:] hello [speaker002:] Hello, how may I help you? [speaker001:] Yes i was trying to get some more information on one of your items, i was thinking about buying [speaker002:] Okay, what would you like to know? [speaker001:] i'm looking at the Calvin Klein jeans i would like to know does this shrink after washing [speaker002:] With proper care, they will not shrink. Remember to use cold-wash on your washing machine and hang dry if you can. A normal dryer can work though. [speaker001:] ok, thank you for your help [speaker002:] No problem, have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] I want to check the status of my account because I have a shipping question. [speaker001:] Okay, what seems to be the question? [speaker002:] Does my account include free shipping from out of the country? [speaker001:] Let me look into that for you. Can I have your full name? [speaker002:] Name: Rodriguez Domingo [speaker001:] Let me check your account. Good news, your account does offer free international shipping. I'm also going to send you a link to the FAQ where you can look things like this up in the future. Is there anything else I can do for you today? [speaker002:] No [speaker001:] Then have a nice day! [speaker001:] Hello. I have an issue with my account [speaker002:] Alright, what is your full name? [speaker001:] Sanya Afzal I saw that one of your premium subscriptions was added to my account. I don't want this!! I am not going to pay for it. Can you please fix it? [speaker002:] I can certainly take a look. To verify your account, I need your account ID and the order ID for the subscritption [speaker001:] Okay My account is 2jkss832 My order ID is 292736736 [speaker002:] and what membership level are you? [speaker001:] Gold [speaker002:] Great, how much were you charged in error? [speaker001:] $40 It's a lot of money [speaker002:] Of course. [speaker001:] I really don't want to pay that [speaker002:] As a gold member you are entitled to a refund [speaker001:] Great! [speaker002:] I just refunded the full 40 dollars to the credit card we have on file on your account. You should see it within the next several business days [speaker001:] That's perfect. Thank you for fixing this error for me [speaker002:] Is there anything else I can do for you? [speaker001:] No, that was it. I just didn't want to pay for the subscription [speaker002:] No problem at all. Have a great rest of your day. [speaker001:] Hi, how may I assist you today? [speaker002:] I would like to pay the fee for my premium subscription if the due date is today [speaker001:] What's your name? [speaker002:] pay the fee to keep my subscription active Sanya Afzal [speaker001:] Can I have your account and order IDs as well? [speaker002:] Account ID: 2WHBBSIQBJ Order ID: 0371506793 [speaker001:] I located your account with us. The yearly fee for the subscription is $99. How much of that were you hoping to pay today? [speaker002:] I am ready to pay $99 [speaker001:] Can I have your credit card number please [speaker002:] Is it possible for you to use the card that is on file already? [speaker001:] YEs. I have charged the card on file, and your subscription has been renewed. Is there anything else I can help with? [speaker002:] Thank you, that is everything for today [speaker001:] Thank you. Have a great day. [speaker001:] Hi, am I connected? [speaker002:] good afternoon, how can I help you? yes you are ^^ [speaker001:] Hi, I just have a very quick question about the Michael Kors jeans [speaker002:] sure, tell me about it [speaker001:] Do they only come in blue, or do you have black as well? [speaker002:] ok, let me check that. We have a wide variety of colors, including black! [speaker001:] Ah, that's good to know [speaker002:] need anything else? [speaker001:] and that was all I needed. [speaker002:] a pleasure to help you have a nice day [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello, I am looking to get premium membership how do I do this? [speaker001:] I can get that information for you. Can I get your name please? [speaker002:] Albert Sanders [speaker001:] Thank you, Albert. Let me just pull up our membership information here. So our memberships cannot be purchased but they are earned through purchases that you make. For bronze membership you have to spend over $500 in the last year, for silver that number is $1000, and for gold it is $2000. [speaker002:] Thank you [speaker001:] Can I help you with anything else today? [speaker002:] that is all [speaker001:] Thank you and have a great afternoon! [speaker001:] welcome, how can i help? [speaker002:] Hi! I have a question about an order I recently placed. [speaker001:] what is your question? [speaker002:] The order ID is 0917175470. For some reason my confirmation email is saying I ordered 2 of the Michael Korda jackets but I only ordered one. It's the $99 one. [speaker001:] let me see what the system says [speaker002:] *Kors [speaker001:] what is your name please? [speaker002:] Norman Bouchard [speaker001:] thanks. and your account & Order ID? [speaker002:] Account ID is PV2B5JOZ4E. Order ID is 0917175470 [speaker001:] my system confirms that there is only one jacket in your order sorry for the confusion [speaker002:] oh, that's great. I was getting worried since it's already out for delivery. Thank you so much! [speaker001:] no problem! Have a good one, hope you love the jacket! is there anything else? [speaker002:] Thanks you too and I'm sure I will! That's all, thanks! [speaker001:] bye for now! [speaker001:] Hello! How can I help you today? [speaker002:] hello I want the premium subscription, but it looks like it wasn't added to my account [speaker001:] Ok, let me look into that for you. Have you paid for it already? [speaker002:] I thought I did can you check what you show on your end? I am a guest member at the moment Alessandro Phoenix [speaker001:] Thank you Alessandro, let me pull up your account. Can I have your account ID and order ID please [speaker002:] I don't have one yet? I am using guest for now do I have to register before I can get the premium subscription? trying to order some Calvin Klein jeans [speaker001:] Yes, you do. You can have a subscription without an account. I'm sorry. Can you please clarify for me. Are you trying to place an order, or wanting to know the status of your premium subscription? [speaker002:] I want to know the status of my subscription before I place any order [speaker001:] Yes, I can't do that without your account ID and order ID. [speaker002:] but you said I need to create the account first, right? okay, will do- thanks that's all I needed [speaker001:] Ok. Have a great day. [speaker001:] Hi, there. How may I help you? [speaker002:] Hi I'd like to get a refund because I got these boots but I changed my mind [speaker001:] Okay, I can help you with that. May I have your full name? [speaker002:] Can you help me out? Okay great Crystal Minh [speaker001:] May I have your Username, email address, and Order ID? [speaker002:] Sure my username is cminh051 Email address is cminh051@email.com Order ID is 2372919341 [speaker001:] Okay, how would you like to receive your refund: gift card, add value to your account, paper check or credit card? [speaker002:] Let me think a second I think the paper check will suit me best [speaker001:] Okay, may I have your full address? [speaker002:] 6183 Woodshore St San Mateo, NY 17319 [speaker001:] And what is the dollar amount of the item? [speaker002:] $89 [speaker001:] Okay, your refund has been initiated. May I help you with anything else? [speaker002:] That was it, thanks! [speaker001:] You are welcome. Have a good day! [speaker001:] Hi. [speaker002:] Hello [speaker001:] I want to look at my shopping history but I can't get into my account I'm not sure what my username is [speaker002:] let's resolve it [speaker001:] thanks [speaker002:] Give me your full name or account id [speaker001:] Norman Bouchard [speaker002:] I will need your zip code, phone number and email address to resolve this [speaker001:] 378-5793 65865 I don't know my email [speaker002:] It's okay.. I can work with the ones you listed [speaker001:] ok [speaker002:] Verified! [speaker001:] great [speaker002:] This is your username: Nbouchard1 [speaker001:] thanks! That should do the trick [speaker002:] Yes Will this be all for today? [speaker001:] Hi, how can I help you? [speaker002:] I would like to check on the status of my order because I got a email sayin I ordered two items when I ordered only one item [speaker001:] Okay, can I have your full name? [speaker002:] Sanya Afzal [speaker001:] Can I have your account ID and order ID? [speaker002:] Account ID: I4AHT9DMVR Order ID: 5477508200 [speaker001:] Thank you, what is the shipping status of the order? [speaker002:] Delivered [speaker001:] What is your membership level? [speaker002:] silver [speaker001:] I can offer you a refund on the item. [speaker002:] Okay [speaker001:] How much was the extra item? [speaker002:] $74 [speaker001:] Great, a shipping label will be sent to you to return the extra item. Is there anything else you need? [speaker002:] That is everything [speaker001:] Thanks, have a great day. [speaker001:] Hello. How can i help you today? [speaker002:] I wanted to check and see if my premium subscription is due and if so get it paid today [speaker001:] okay Can I get your full name? [speaker002:] Norman Bouchard [speaker001:] Okay, and can I get your account ID and order ID? [speaker002:] Account ID: XM4Q1PF6NO Order ID: 8704360965 [speaker001:] Okay it looks like your bill was due yesterday [speaker002:] Can I pay that with the card on file please? [speaker001:] You can use that link to check on your end for future reference I just sent it Yes we can process a payment with the card on file. The payment amount is 14 can i charge the card? [speaker002:] Yes please [speaker001:] Okay the payment has been made is there anything else I can help you with? [speaker002:] No that is all. Thank you [speaker001:] Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hello, I was wondering about my order status I forgot my username [speaker001:] Okay, I can help with that. What is your full name? [speaker002:] Crystal Minh [speaker001:] Okay, I will need a few pieces of info to verify your identity before we retrieve your username. Can I have your zip code and email address? [speaker002:] Sure, it is 7422 Primrose Ave, Monterey, TX 65381 [speaker001:] And what is your email address? [speaker002:] crstalminh820@email.com [speaker001:] Your username is cminh1 [speaker002:] Okay [speaker001:] Was there anything else I can help you with? [speaker002:] I waill try to log in Thank you for your help [speaker001:] You're very welcome! I hope you have a great day. [speaker001:] Hi, my name's Janice. What can I do for you? [speaker002:] Im trying to check on an order but I have forgotten my username [speaker001:] I acn help you with that. May I have your name please? [speaker002:] Sanya Afzal [speaker001:] Thank you Mr. Afzal. One moment please. [speaker002:] OKay [speaker001:] I will also need your zip code along with either your e-mail or phone number. [speaker002:] 20551 262-2832 [speaker001:] Your user name is: safzal1. Is there anything else I can help you with today? [speaker002:] No that will be everything, thank you for your help [speaker001:] You are welcome. Have a good day. [speaker001:] Hi, how can I help you? [speaker002:] I would like to more about a product [speaker001:] okay, what would you like to know [speaker002:] I would like to know how to wash it, like washer or dry-clean? [speaker001:] I can help with that What item is it? [speaker002:] Product: jacket Brand: Calvin Klein Amount: $89 [speaker001:] ok, one moment. Okay, that jack can be washed at home in your washer and then dried in your dryer [speaker002:] Okay thank you for helping me find that information [speaker001:] The high quality fabric won't wear, but we suggest drying it on low heat to avoid it shrinking your welcome Can i help with anything else [speaker002:] No, that is everything, thank you again for all your help I hope you have a great day [speaker001:] Your welcome, have a great day too Good bye [speaker001:] hi [speaker002:] Hello! How can I help you today? [speaker001:] can I use my promo? [speaker002:] Let me check for you. Is it not working for you? When did you get it? [speaker001:] it was sent to me a week ago in email [speaker002:] Typically promo codes are only good for 7 days. But I'll double check. Can I get your full name or account ID please [speaker001:] Name: Joseph Banter [speaker002:] Thank you Joseph. What is your membership level? [speaker001:] Silver [speaker002:] Ok. I can issue you a new promo code. It is 5CXUU And it is for 20% off your next purchase. Is there anything else I can help you with today? [speaker001:] no, that is all, thank you [speaker002:] I hope you have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hello! I am thinking of buying a shirt but I want more info on it first [speaker001:] Sure, what is your question? [speaker002:] How easy is it to get Pasta sauce out of this Michael Kors shirt? [speaker001:] The easiest way is to catch the stain when it is fresh. Rinse it in cold water, then wash it immediately. It can be more challenging if you let the stain dry. If it dries, you will need to soak the shirt in cold water, scrubbing it with dishwashing solution and a toothbrush. After this wash it as normal and the stain should come out Is there anything else I can help you with? [speaker002:] Ok well how much to ship it to La Fayette? [speaker001:] If you spend 25 dollars or more, shipping is free with 5 business day shipping. I believe that shirt costs more than that, so it should qualify [speaker002:] Free is my favourite price haha [speaker001:] Most of us would agree with you there [speaker002:] Well since we're here can you confirm that it qualifies. [speaker001:] As long as the shirt you are looking at costs over 25 dollars pre tax, it qualifies. I do not know which one you are looking at. [speaker002:] Make sense, the shirt is $89.00 I think I will order it thank you for your help. I don't believe I got your name. [speaker001:] Then you are all set on the shipping. I am not allowed by policy to give out my name.. sorry You have a great rest of your day. [speaker001:] Hello, how can i help you? [speaker002:] I was charged for a jacket I didn't order. The order ID is 6816176176 [speaker001:] Okay, could i have your full name or account ID [speaker002:] Sanya Afzal, my username is sanyaafzal095 [speaker001:] Okay, could i get your membership level please. [speaker002:] Gold [speaker001:] Okay since you are a gold member i can go ahead and remove that extra charge. how much were you charged for? [speaker002:] Thank you. I was charged $79. [speaker001:] Okay one moment. Okay i refunded you, is there anything else i can help you with today.? [speaker002:] That's all, thanks. [speaker001:] Okay, have a nice day [speaker001:] good afternoon, how can I help you? [speaker002:] I am trying to figure out how to manage the shipping details of my order. I have to be in NYC on the day it is going to be delivered. [speaker001:] oh I see, one moment please Ok, do you just want to know the status or do you want to change something about your order? [speaker002:] I just want to change the day it is delivered. [speaker001:] ok sure! could you give me your full name or account ID additional to this would give me the order ID [speaker002:] Crystal Minh MBQT63EIKJ Order ID: 5892416913 [speaker001:] everything in order, to verify the purchase would give me the following information username and email [speaker002:] what? [speaker001:] I verify your identity with the initial data, I just wanted to additionally verify the order. [speaker002:] okay. So what else do you need? [speaker001:] just email and username [speaker002:] crystalm166 crystalm166@email.com [speaker001:] Ok you want to ask the current date of your order to verify with the system? [speaker002:] Forget about the date, can you also change the shipping address? [speaker001:] yes tell me the new address [speaker002:] 5691 Kennedy St Monterey, MI 70401 [speaker001:] all set anything else? [speaker002:] No, that's it. Thank you. [speaker001:] a pleasure to help you [speaker001:] Hi! How can I help you today? [speaker002:] I need to check on an order. [speaker001:] Got it, can I please have your full name or account ID? [speaker002:] Chloe Zhang [speaker001:] Great, what do you need to find out? [speaker002:] My shipping cost is really high. I was wondering if there is anything that can be done about that. [speaker001:] I understand, I will find this out for you, just a moment I need your username, email address, and order ID please. [speaker002:] Okay, cz544150 is my username. The email is cz544150@email.com and the order id is 8222982514 I'm really not sure why the shipping cost was so high. I really thought my membership level would cut those costs down. [speaker001:] What is the shipping status of the order? I totally understand. [speaker002:] It is in transit. [speaker001:] What I can do for you today is cancel the order. Would that be alright? [speaker002:] I was really just hoping to get the shipping cost waived. [speaker001:] I'll see what I can do for you. Unfortunately there is nothing I can do at this time, once the order is delivered you can contact us again to get a shipping cost refund. [speaker002:] Okay, thank you. I guess that is what I will do. [speaker001:] Great, is there anything else I can do for you today? [speaker002:] That will be all. [speaker001:] Great, have a good day! [speaker001:] Hello! How may I help you? [speaker002:] Hi! How long does premium membership last? [speaker001:] The remainder of the Calendar year you got it, and the next full calendar year. [speaker002:] That's great. Is this true for gold status as well? [speaker001:] Correct. Anything else I may help you with today? [speaker002:] that is all. have a good day! [speaker001:] You too! [speaker001:] Hi! How can I help you? Are you there? [speaker002:] Hi. My name is Joyce Wu. My order ID is 449797755. I only ordered one pair of Michael Kors jeans for $79, but my email confirmation says I ordered two. Can you fix this? [speaker001:] Absolutely, one moment please. Can I please have your account ID? [speaker002:] Yes. My account ID is CI0RGZ7EMJ. [speaker001:] I see this is a valid error, I am very sorry about this. [speaker002:] Are you going to refund me? [speaker001:] Yes, one moment. What is the status of the shipment? [speaker002:] The status is Out for Delivery [speaker001:] Unfortunately, until the item is delivered we cannot initiate any refunds, as soon as it is delivered we can do that for you. [speaker002:] Ok [speaker001:] Is there anything else I can help you with today? [speaker002:] That is it for today. Thank you. [speaker001:] Great, have a good day! [speaker001:] Hello, this is AcmeBrands customer service. How may I help you? [speaker002:] Hello! I keep trying to make a purchase, yet my credit card keeps getting rejected. I know for a fact that my credit card has no issues, what is the problem here? Please help! [speaker001:] Okay, have you tried re-entering your credit card information? [speaker002:] Yes [speaker001:] Okay, try to log out and log back into your account. [speaker002:] I have already tried that. What else can I do? [speaker001:] May I know the expiration date on your card? Maybe its too old. [speaker002:] 1120 [speaker001:] I'm sorry, I do not know why it isn't working. If you would like, I can make the purchase for you. [speaker002:] Yes, that would be very much appreciated. And we can work out payment details from there. Thank you very much! [speaker001:] Okay, I will need your credit card number as well as the brand and item you are looking to purchase. [speaker002:] 1234 4567 8818 3593 Guess Shirt $69 [speaker001:] Excellent, the purchase has been made. Is there anything else you need help with? [speaker002:] Thank you! I just got the order confirmation email at last. I deeply appreciate your help and look forward to receiving the shirt. [speaker001:] Okay, thank you for being a valued customer. Have a nice day. [speaker001:] Hi what can I do for you? Hi, are you there? [speaker002:] Hello. I signed up for a premium subscription shopping service, which I really want to use. However, because of the COVID-19 my hours at work were cut, and I am having some financial problems. Could I get an extension so I have more time to get the m Could I have an extension so I could have more time to get the money? [speaker001:] I am very sorry to hear that. can I have your name please [speaker002:] My name is Sanya Afzal. [speaker001:] Thank you, can I have your accoutn ID and order ID [speaker002:] Account ID: Z9XA9RK0CV; Order ID: 8162769784 [speaker001:] What membership level do you have? [speaker002:] I am a gold member. [speaker001:] Thank you for being an gold member, I have granted you an extension. Is there anything else I can do for you? [speaker002:] No, that is all. Thank you very much! [speaker001:] Thanks for being a customer, hope everything resolves for you soon [speaker001:] Hello I would like to know more information about a product. [speaker002:] Hello. I'm James. I can help you with that. May I have your name? [speaker001:] Alessandro Phoenix [speaker002:] Alessandro, what item do you want to know about? [speaker001:] Michael Kors jacket [speaker002:] And what do you want to know? [speaker001:] I would like to know if this jacket is warm enough to withstand windy conditions? Thanks! [speaker002:] The jacket is, indeed, wind-proof. It shields your body and is insulated. [speaker001:] Thank you! That is all I needed to know. [speaker002:] Can I help you with anything else? [speaker001:] No [speaker002:] Have a good day. [speaker001:] Hello, how can i help you today [speaker002:] Hi yes I need to pay my subscription fee [speaker001:] Sure, could i get your full name account and orderiD please [speaker002:] I believe my annual subscription is ending and I want to keep it active E7SJHYVMW9 Crystal Minh [speaker001:] Okay so your due date is today actually and the amount due is $99 for the year Would you like me to use the card you have on file? [speaker002:] Ok great. Yes please use that card. [speaker001:] Okay you are all set. Is there anything else i can help you with [speaker002:] No, thanks so much [speaker001:] Great, have a good day [speaker001:] Hi, how may I help you today? [speaker002:] I would like to pay my subscription fee [speaker001:] No problem, to get started, can I get your full name? [speaker002:] David Williams [speaker001:] Just to be sure, is there anything wrong with your subscription or are you simply trying to pay your bill? [speaker002:] I don't think there's any problem, just want to keep my subscription active [speaker001:] Ok, I will also need your account ID and an Order ID to verify your identity [speaker002:] Account ID: MYUEMYBHJJ Order ID: 2525593524 [speaker001:] Wonderful, and now I need to know how much of the subscription fee you plan to pay The standard amount is $99 which covers the full year [speaker002:] Ok, let's go with that [speaker001:] Ok, we will go with the full amount then. Is it ok to use the credit card on your account? [speaker002:] Yea, that sounds easy [speaker001:] Great! OK, and we're done! Anything else I can help with today? [speaker002:] No, that's all I have [speaker001:] Wonderful, have a nice day and enjoy your holiday! [speaker001:] Hello [speaker002:] hi I was wondering if i could change my shipping status I have to leave for work meeting earlier than anticipated Alessandro Phoenix 4176115446 [speaker001:] Sure I can help you with it [speaker002:] It currently says in transit [speaker001:] What do you want to change about the status? [speaker002:] I need overnight please [speaker001:] good. I understand you now Give me your account id [speaker002:] YPNR0CA8C2 [speaker001:] I am sorry to inform you that the date can not be altered as the order has shipped already. I can't make any changes to the date The item will arrive today or tomorrow anyway [speaker002:] ok can i order another shirt overnighted please its always good to have a spare anyways [speaker001:] Yes you can order a new shirt. Explore the website and look for something nice to order [speaker002:] ok i will [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi good morning. I just have a quick question. [speaker001:] Of course. [speaker002:] I signed up for the premium subscription service and actually have questions about the status about it. When is the annual fee due? [speaker001:] Sure what kind of questions did you have? I see, give me one moment. Ah let me get some info from you. [speaker002:] Okay [speaker001:] May I have your full name, account ID and Order ID? [speaker002:] Joyce Wu Account ID is RVD6JOPOB1 and order ID is 0064593699 [speaker001:] Thank you for that, let me check your subscription status. [speaker002:] Okay. If it's already due, I would like to pay it today. [speaker001:] So right now, it is not active, your due date is in 3 days for $49. [speaker002:] Okay, thank you! I'll pay in the next couple of days then. [speaker001:] Very good. Yes you still have 3 days. Is there anything else I can help you with today? [speaker002:] That would be all. Thank you for your help. [speaker001:] You have a wonderful rest of your day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I changed my password and didn't write it down I can't figure out what it was, lol [speaker001:] OK. I can help. [speaker002:] good [speaker001:] What is your full name or account ID? [speaker002:] Joseph Banter josephbanter329 [speaker001:] Thanks. I have pulled up the account [speaker002:] I am a gold member, so have been with ya for a while now [speaker001:] Thanks for being a valued gold member. I will now need your pin [speaker002:] what for? [speaker001:] To retrieve the password [speaker002:] 64963 [speaker001:] Here is your password 641zz2dh28q [speaker002:] back in business, thanks! [speaker001:] Anything else I can help with? [speaker002:] have a good one [speaker001:] You too. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] well i just bought this jacket, but it has a stain on it. [speaker001:] I see, that is terrible. Let's see what we can find out about this. [speaker002:] i don't need to find out anything, I just want to return it [speaker001:] Ok, so you would like a refund. Let's get started. May I have your full name or account ID? [speaker002:] please help me set up a return Norman Bouchar Norman Bouchard sry. with a d [speaker001:] Thank you for that, may I have your username, email address and Order ID? [speaker002:] normanb2 normanb2@email.com 0282708445 [speaker001:] Thank you again, are you a Gold, Silver or Bronze level member? [speaker002:] nope why would i join when i get defective merch? [speaker001:] Have you bought this in the last 30 days? [speaker002:] yes, on the 14th [speaker001:] Fantastic, this definitely is within the 30 days window. So we will need to print out a shipping label, and in this case I will need your full address if you don't mind. [speaker002:] 2495 Primrose Ave Raleigh, NY 20095 [speaker001:] One more question. How would you like to process your return. [speaker002:] huh? [speaker001:] By mail, In store or use a drop off center? [speaker002:] oh. well the stores are all closed! are the drop off centers even open? [speaker001:] According to my records, yes following CDC protocols. [speaker002:] hardly essentia! ok then, drop off center would be good to get out anyway! [speaker001:] I understand. Your status has been updated and you can begin the return process. Is there anything else I can help you with today? [speaker002:] no thx [speaker001:] You have a great rest of your day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I would like to check my order status online, but I forgot my username. [speaker001:] Okay, I can help you with that May I ask your full name to begin with, and then I will need any three of the following items to confirm your identity for security purposes [speaker002:] Norman Bouchard [speaker001:] [oh sorry, I only need two of the following three items] either your zip code, phone number, andor email address [speaker002:] 38106 160-540-2381 [speaker001:] There we are Your user name is nbouchard42 Is there anything else I can help you with today? [speaker002:] No, thanks for your help. [speaker001:] You're welcome. Have a great day [speaker001:] Hi how can I help you [speaker002:] would like to remove the second item from my order because my partner does not like it. [speaker001:] OK can I get your full name [speaker002:] Norman Bouchard [speaker001:] Have you received the items yet? [speaker002:] items are in transit [speaker001:] OK one moment [speaker002:] ok [speaker001:] OK can I get your account id and order id [speaker002:] XBSQ63LRYS. order id is 8828967845 [speaker001:] And what's your membership level [speaker002:] Silver [speaker001:] Great, Since you're a silver member I can process your refund right now. [speaker002:] ok [speaker001:] When the item arrives contact customer service again for a return What is the price of the item? [speaker002:] ok i will do that when the item arrives. the item is priced at $79 [speaker001:] Great, you're refund has been processed [speaker002:] ok [speaker001:] Anything else today [speaker002:] that is all [speaker001:] Have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I was calling to inquire about the benefits of the premium membership. I was meaning to make some purchases and wanted to check. [speaker001:] Glad to help. May I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] thanks Rodriguez. Give me a second. Bronze members save on shipping fees and promo codes. Silver members get all the previous perks, can have agents make purchases on their behalf and can cancel orders at any time. Gold members get unlimited refunds and will always be given the benefit of the doubt in transactions. [speaker002:] Thank you so much for the information [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] That is all. Thank you [speaker001:] Have a nice day! [speaker001:] Hi [speaker002:] Thank you for contacting AcmeBrand How may I help you? [speaker001:] can i check the status of my refund [speaker002:] Sure thing let me look into that for oyu. Can you give me your full name please? [speaker001:] Norman Bouchard im looking at order 3044275777 [speaker002:] Thank you Norman. and thank you for providing the oder ID I'll need that in a moment. Could you also give me your username and email address? [speaker001:] nbouchard608 nbouchard608@email.com [speaker002:] Great, I was able to validate the order. The current status of your refund is "In progress" and the order was made via Chat. Does that seem fine to you? [speaker001:] yes i couldnt find the status ealier but that clears it up [speaker002:] Glad I could help, was there anything else you needed today? [speaker001:] nope that is all [speaker002:] Thank you for shopping with us, Have a wonderful day! [speaker001:] Hi, how can I help you? [speaker002:] I just received my order in the mail, but it just doesn't fit. [speaker001:] I'm sorry to hear that. Can I please have your name and account number? [speaker002:] I'm Albert Sanders. Hold on and I'll look up the account number. Hm. I don't see it. I have a username and an order ID. Will one of those work? [speaker001:] Sure, can I have your username and order number? [speaker002:] Sure. My username is asanders065. My order # is 6535570716. [speaker001:] Great, can you please tell me your membership level? [speaker002:] I am bronze. [speaker001:] Okay, and what is the date you placed the order? [speaker002:] It was back in November. November 18, 2019, I think. [speaker001:] I'm sorry, but returns must be made within 90 with Bronze membership level. [speaker001:] Hello. Thanks for contacting customer support, how may I help you today? [speaker002:] Hi I have a question about shipping Does my account include free shipping from out of the country? [speaker001:] Sure, I can help with that. Can I start by getting your name? [speaker002:] Sure. David Williams [speaker001:] One moment, Mr. Williams. Unfortunately, your account does not qualify for free international shipping. [speaker002:] Okay. I'm glad I checked. Thanks for your help [speaker001:] Here is more detail about our shipping policies in this FAQ document I'm sending. Is there anything else that I can do for you today? [speaker002:] I appreciate your help. No, that's was all. [speaker001:] Thanks for being an Acme customer, have a great day! [speaker001:] Hello. Thank you for contacting Acme. May I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you Alessandro. How can I help you? [speaker002:] im trying to search items but every search comes back with 0 results [speaker001:] Ok, I can try to help you. Have you tried logging out and logging back into your account? [speaker002:] ive tried logging out and back in [speaker001:] Have you tried to clear out your cookies? [speaker002:] tried that aswell [speaker001:] Ok, I can write up a report and let our team know! that way they can fix it. [speaker002:] ok thanks [speaker001:] What was your original search item? [speaker002:] some jeans [speaker001:] Try to search something else such as Prada Handbag And then if that works, try your original search again [speaker002:] ok that worked [speaker001:] great, is there anything else I can help you with? [speaker002:] thats everything thank you [speaker001:] Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi [speaker001:] Hello [speaker002:] I'd like to check the status of my subscription [speaker001:] Sure Let me help you with that. [speaker002:] Specifically, if I still have premium [speaker001:] Could I have your full name or account id? [speaker002:] Crystal Minh [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] Account ID: J45BRNA2SZ [speaker001:] And your order id? [speaker002:] Order ID: 5290112802 [speaker001:] Thank you. Your subscription is currently active. Can I help you with anything else? [speaker002:] Is there any amount due? [speaker001:] No [speaker002:] oh great That's all then Thanks [speaker001:] It was due yesterday and it was paid off. Have a good day. [speaker001:] Hi! How can I help you? [speaker002:] I need to change my shipping details. The clothes are ugly and I need to return them. They are already delivered. My name is David Williams [speaker001:] Okay, I can process a return for you. Can I have your username, email address, and order ID, please? [speaker002:] dwilliams565 dwilliams565@email.com 2284702924 [speaker001:] And what is your membership level? [speaker002:] Silver [speaker001:] What was the purchase date? [speaker002:] January 8 2020 [speaker001:] Okay, and what is your address? I need it for the shipping label. [speaker002:] Of course! It is 8984 1st Avenue, Jacksonville, WA 2172 [speaker001:] Thank you, David. Last question: do you want to send it by mail, drop it off in store, or at a drop off center? [speaker002:] Lets do the mail. I'm trying to social distance at this time. [speaker001:] Understood! Okay, you're all set. The shipping label will be sent to your email. is there anything else I can help you with today? [speaker002:] Thank you so much! Have an awesome afternoon- That was all I needed. [speaker001:] You're welcome! Have a great day. [speaker001:] Hi, how can I help you? [speaker002:] I would like to know the price of overnight shipping [speaker001:] sure, one moment! so it depends on the weight. In the continental US, if it;s 5 lbs or less it's $54.99 [speaker002:] Okay, Thank you for the information [speaker001:] for 5-10 lbs it's $69.99 [speaker002:] Okay [speaker001:] and more than 10 lbs it;s $69.99 was there anything else I could help you with? [speaker002:] That is everything [speaker001:] ok great, have a wonderful day [speaker001:] Hi, how can I help you today? [speaker002:] hello i would like to check the status of my account [speaker001:] What do you want to know about your account? [speaker002:] i have a shipping question [speaker001:] what is your shipping question [speaker002:] want to know if my account get free shipping from out of the country so am asking about international shipping [speaker001:] Can I have your full name or Account ID please? are you there? [speaker002:] not available [speaker001:] you don't know your name [speaker002:] this ids my name Chloe Zhang Member Level: Guest [speaker001:] Yes you have free international shipping. I'm sending you a link with FAQ so you can see other information about your subscription service. [speaker002:] thank you [speaker001:] You're welcome. Do you need anything else today? Have a good day [speaker001:] hi, how can I help you? [speaker002:] Hi I think there's a problem because I ordered one item but my email confirmation says I got 2. [speaker001:] sure, I can help you with that! Can I have your name please? [speaker002:] Sanya Afzal [speaker001:] Thanks, I'll also need your account ID and order ID. Sanya? Can I have that information please? [speaker002:] Account ID: RDHLA5GCWU Order ID: 8591245766 [speaker001:] It looks like that email was incorrect I apologize for that. You'll only be charged for the one item. [speaker002:] Great thanks [speaker001:] Is there anything else I can help you with today? I guess not, have a good day! [speaker001:] Hi! How may I help? [speaker002:] Hi I have these great promo code this great promo code, I mean but when i enter it, I get a message saying that the code is invalid Please help!!! I have to buy this trendy new jacket [speaker001:] Alright, may I have your full name, and the exact date you got the code? [speaker002:] But i can't afford it without the discount Okay Alessandro Phoenix I got the code two days ago, on April 6th, 2020 [speaker001:] GCMGM here is another great promo code for you to use, sorry about the error with the last one. [speaker002:] This is for the same % off, right? [speaker001:] Correct. [speaker002:] Okay great I am trying to use it right now Oh, wonderful! I got 30% off of this jacket, just like I wanted Thanks so much [speaker001:] Anything else you need help with today? [speaker002:] No That was it [speaker001:] Have a good one! [speaker001:] Hello, how can I help you today? [speaker002:] Hi. I was just trying to log in but I forgot my password, can you help me I do know my username is as647053 [speaker001:] I'm sure I can help with that. Can I get your name or account ID? [speaker002:] My name is Albert Sanders [speaker001:] I can't get your old password, but I'll make you a new one. [speaker002:] that would be great [speaker001:] Do you have your PIN number? [speaker002:] i do not [speaker001:] How about the answer to your security question? [speaker002:] Yes, that is Martinez [speaker001:] Mr. Sanders your new password is: 3gxf4vnfxg7 [speaker002:] thank you so much for your help [speaker001:] Can I help with anything else today? [speaker002:] no that is all [speaker001:] Thank you, have a nice day. [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] curious how much it costs to gift wrap stuff [speaker001:] I can find that information for you, but first could I have your name? [speaker002:] Crystal Minh [speaker001:] Give me one moment, Crystal, while I search for gift wrap pricing for you. [speaker002:] thanks [speaker001:] Gift wrapping is $4.99 per item, but it may not be available for oversized items. We can also include a message for each item up to 300 characters. [speaker002:] oh cool i will definitely be including a note thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] thats it for today [speaker001:] You're welcome. Have a great day! [speaker001:] Hello and welcome to AcmeCorp. How can I help you today? [speaker002:] I'd like to check on the status of my order, but I'm having difficulties. [speaker001:] What seems to be the problem? [speaker002:] I don't remember my Username. I tried like 5 times, and I keep getting it wrong. [speaker001:] I will be happy to help you with this. Can I have the full name on your account? [speaker002:] Alessandro Phoenix [speaker001:] Thanks. Now to verify your identity, I need two of these three items: zip code, phone number, or email address. [speaker002:] My zip code is 36001 And my phone # is 370-2586 [speaker001:] Great, thanks so much. Your user name is aphoenix1. Is there anything else I can help you with today? [speaker002:] Oh! That's right. Now I remember. Let me try to log in to make sure it works. Okay, it worked. Thank you for your help. [speaker001:] It should be working now hopefully. You're welcome, have a nice day! [speaker001:] Hey my credit card keeps getting rejected, what's the deal? Hello? Anybody there? I need some help with this issue ASAP [speaker002:] Hello, let me look into your issue! [speaker001:] Great, take your time please! Thank you! [speaker002:] Can you try logging out of your account and logging back in please? [speaker001:] Okay, let me give that the old college try here. Hmm, it's still not going through. I don't understand, I definitely have the funds available. [speaker002:] That's not good! Can you double check the expiration date to make sure it is still valid? [speaker001:] Oh, that's it! Yes! It expired last year, how silly of me. I'll have to go ahead and update that there, correct? [speaker002:] Yes, you will. Once you enter a valid card, it should go through. Feel free to contact us again if it still doesn't work! [speaker001:] Beautiful, thanks a bundle! You're a delight to speak with, I really mean that. [speaker002:] Is there anything else I can help you with! [speaker001:] No, that's it thank you! [speaker002:] Have a wonderful day [speaker001:] AcmeBrands, how may I help you? [speaker002:] I signed up for the premium subscription shopping service and was charged twice for it. [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Norman Bouchard [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] Account ID: Y5Z7AQQPDT Order ID: 8530151377 [speaker001:] Thank you What is your membership level? [speaker002:] Gold [speaker001:] How much more were you charged? [speaker002:] I was charged $79 twice [speaker001:] The amount f $79 was refunded to your account. I apologize for the error. Can I help you with anything else? [speaker002:] That's ok. I'm glad it was taken care of so quickly nope that is all [speaker001:] Have a good day. [speaker001:] hello [speaker002:] Hi, what can I help you with today? [speaker001:] im curious to know if the $94 tommy hilfiger boots have a warranty thanks! [speaker002:] Yes, since we have great confidence in the quality of our products, we have a 12 month warranty on these boots. [speaker001:] oh awesome thanks for the info [speaker002:] Is there anything else I can help you with? You're welcome! [speaker001:] that's it, thanks again [speaker002:] You have a great day [speaker001:] Hi. How can I assist you today? [speaker002:] i want to check on my order the cost of shipping was WAY too hig [speaker001:] What's your full name? [speaker002:] Norman Bouchard [speaker001:] Can I have your account and order IDs as well? [speaker002:] TLBZWRUTGM Order ID: 6503669776 [speaker001:] I was able to pull up your account. I understand you feel the cost of shipping is too high. Can you clarify what you mean by "check" on it? [speaker002:] i want to check the stauts of the order and cancel it and get a refund bc the shipping is exorbitant [speaker001:] Okay so by status, do you mean where is it in the shipping process? Or what? [speaker002:] yes [speaker001:] I've got it. Unfortunately, I cannot access the status. Can you see whether the order is listed as order received, in transit, out for delivery, or delivered? [speaker002:] Shipping Status: Out for Delivery [speaker001:] Okay Unfortunately, because it's already on its way, all I can do at this point is refund you for part of the shipping costs. I've refunded your account for $8 to try to offset some of that cost. [speaker002:] thank you! [speaker001:] I hope that result was satisfactory for you. [speaker002:] that is! [speaker001:] Is there anything else I can help with? [speaker002:] nope, thats all have a good day [speaker001:] Awesome. Have a great day! [speaker001:] Hello and thank you for contacting us, how can I help you today? [speaker002:] Hi there, I just wanted to keep my subscription active Can I pay my subscription fee through this? [speaker001:] Of course I can help with this concern, can I please Have your first and last name please? [speaker002:] My name is Joseph Banter [speaker001:] Thank's so much. In order to access your subscription information I'll also need your Account ID and Order ID. [speaker002:] My account ID is 7VJ0IFA9HN My order ID is 6454805354 [speaker001:] Alright, the current balance on your subscription is $49, and you would like to pay that today correct? [speaker002:] Yup, that's it [speaker001:] Did you have a card you would prefer to use for the payment? [speaker002:] I should have an AmEx on file use that one [speaker001:] Sure thing. The card on file will be charged in the amount of $49, is this alright? [speaker002:] Yes, that sounds fine to me [speaker001:] Okay, everything is taken care of, did you need anything else today? [speaker002:] Nope, that's all I needed. Thank you [speaker001:] I'm glad I could be of assistance and I hope you have a great day. Thank you for shopping with us! [speaker001:] Hello! How can I help you today? [speaker002:] Well I signed up for this shopping service and I really love it and want to keep it, so I'm just wondering about the status of it. [speaker001:] Sure I can help you with that! Are you asking about the status of your subscription? [speaker002:] Yes, because I need to know how much is due to keep it activated. [speaker001:] Okay, let's start with pulling up your account. May I have your full name or account ID, please? [speaker002:] Albert sanders [speaker001:] Got it, thank you! Now, may I have your account ID and order ID so that I can look up your subscription, please? [speaker002:] D8BWJIL9ET 3792772853 [speaker001:] Awesome, thanks! I've found your subscription. [speaker002:] Great! [speaker001:] It looks like you have an active subscription, but the amount of $55 is due in three days to keep it active. I can provide you a link to view this information, in case you'd like to pay the subscription bill once it is due. [speaker002:] How can I pay it? [speaker001:] This is a link for signing into your account. [speaker002:] Okay thanks [speaker001:] You'll be able to pay the bill from there. No problem do you also know youor username? [speaker002:] Okay good. No I don't have that [speaker001:] Ah, your username is asanders1 your first initial, your last name, and the number 1. Is there anything else I can help you with today? [speaker002:] No that was it. Thanks I copied that down [speaker001:] Okay, thank you! I hope you have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] Hi, I am wondering about the state of my refund. [speaker001:] Sure. I can help you with your refund! can I have your full name or account ID please [speaker002:] Sanya Afzal [speaker001:] Alright, I have your account pulled up. can I also have your username, email address and order ID please [speaker002:] all I have is the email of safzal41@email.com [speaker001:] I'm not able to check on your refund status without your username and order ID It should be under product details Are you still there? [speaker001:] Hello [speaker002:] hi! how can I help you [speaker001:] I am interested in buying some things but I had a question about membership. How long does premium membership last? [speaker002:] sure, let me look that up for you! so membership lasts for the remainder of the calendar year when you received it and the full next calendar year [speaker001:] that is for premium? [speaker002:] Pretty great huh?! Yes [speaker001:] Nice I think I'll get it Thanks for the info [speaker002:] Was there anything else I could help with? [speaker001:] No. Have a nice day. [speaker002:] You're welcome, have a great day! [speaker001:] Hi! How can I help you? [speaker002:] hey my question today has more to do with why your company has something a certain way more than anything specific for me namely why you've got a michael kors shirt that's 45$ elsewhere and 99$ on your site [speaker001:] Our pricing algorithms change the prices of items based on a number of factors, including market size and demand, supplier, etc. That is a large difference though! Sometimes the algorithm makes errors as well. We try our best to offer the best prices Can I have your full name so that I can pull up your account? [speaker002:] ohh so not like an employee decided to charge that much I'm joseph banter jbanter6 [speaker001:] Thank you, Joseph. And no, it wasn't an employee or any human for that matter! We have an algorithm that does it automatically. Is there anything else I can help you with today? [speaker002:] that's interesting but I'm glad I picked up on the shirt being half the price elsewhere no that's all I suppose will buy that shirt somewhere else then [speaker001:] Okay, Joseph. I'm glad I could explain that and I'm sorry for any confusion or frustration. Have a great day! [speaker001:] Hello. How can I assist you? [speaker002:] Hello my name isDavid Williams I'm having trouble with the site right now its SO slow. I'm trying to buy a jacket [speaker001:] Let me check that for you Mr. Williams. I have sent a notification to our website team about the problem. In the meantime we can try a few possible fixes if you have the time. [speaker002:] ok thanks that would be great [speaker001:] First, try logging off then back in to your account. [speaker002:] Ok Still no luck, any other suggestions [speaker001:] Let's try this. Try visiting another site to see if you encounter the same problem. If so, than it is possible your internet provider is having problems. [speaker002:] It must be my internet provider. I will try again in a few hours!! [speaker001:] Hopefully you will have better access at that time. Is there anything else I can do for you? [speaker002:] ok thanks! THat is all [speaker001:] Wonderful. Have a good one! [speaker001:] I bought the wrong size. I want to return it. [speaker002:] Hello. How can I help you today? Okay. Can I have your name please? [speaker001:] Norman Bouchard [speaker002:] Can I also have your Username, email, and order ID [speaker001:] normanbouchard087,normanbouchard087@email.com,5170597012 [speaker002:] What is your membership level Norman? [speaker001:] Gold [speaker002:] Great. Lets process the return. Will you be mailing this back to us? [speaker001:] yes? [speaker002:] Or you could drop it off at the store. [speaker001:] I would drop off at the center [speaker002:] Ok I will still send a return label for them to scan. What is your address? [speaker001:] 0697 Woodshore St Baltimore, TX 20478 [speaker002:] Thanks Norman. Please print that return label for them to scan or mail back. Anything else I can help you with? [speaker001:] no [speaker002:] Great have a nice day. [speaker001:] Hello, can I help you with anything today? [speaker002:] Hello, I was checking on the state of my refund [speaker001:] What is your user id? [speaker002:] My username is jb204325 [speaker001:] What is your email address? And then your order ID? [speaker002:] jb204325@email.com Order id is 0496942302 [speaker001:] Your refund is currently in progress. [speaker002:] Okay Thanks for the update [speaker001:] Is there anything else you need help with? [speaker002:] That is all today [speaker001:] Have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hello, How has it been going? [speaker001:] Fairly well, staying safe, as I hope you are What can I do for you today? [speaker002:] My name is Domingo. And i placed an order for a Michael Kohs Jeans I will like to know the status of my order please [speaker001:] Certainly, I can help you with that [speaker002:] I have been trying to check on the website but it's kind of slow [speaker001:] I believe we've talked before, is this Rodriguez Domingo? [speaker002:] Yea. Exactly [speaker001:] Okay, would you say that your main reason for calling in today is the order status? [speaker002:] I want to check for some items on the website but it's really slow [speaker001:] Okay, I can help you with the slow website, if that's at the top of your page, metaphorically speaking are all websites running slowly, or just ours? [speaker002:] It's running slowly [speaker001:] If you open a different website, is it also running slowly [speaker002:] No it's running smoothly. [speaker001:] I see. Can you log out of our site and then log back in. Sometimes that little reset is all it needs to get it working again [speaker002:] Have tried that several times. Still finding it lagging [speaker001:] Well, in that case, I'll write up a formal report so that our internal team can get to work on fixing the issue. We have had a few issues with the website today. [speaker002:] Okay, Is their anyway around it? Like if you have the mobile version of the page that works [speaker001:] If the website is still running slowly, even with all other tabs are closed, I could place the order for you manually if you know which item you would like to order, and if you have your credit-card number and expiration date handy, I can take that information down. or you could try the same website on your mobile browser and see if that works. As of now, we do not have a separate shopping app [speaker002:] I don't have the item number off hand but i saw something similar on an ads so am trying to see if it's in stock on your website Okay, i will try and open the page on mobile browser and see if it's going to run smoothly. [speaker001:] Okay. I hope that works out for you [speaker002:] Yea. Thanks alot Hope you're saying safe? [speaker001:] I'll try, and I hope you do as well. Have a great day [speaker001:] Hi, how can I help you? [speaker002:] Hi the item I recently received had a stain. I would like to return it. [speaker001:] ok, I can help with that Can I have your full name or Account ID please? [speaker002:] Joseph Banter [speaker001:] Can I have your username, email and Order ID? [speaker002:] Username: jb822783 Email Address: jb822783@email.com Order ID: 4814285628 [speaker001:] Do you know your membership level? [speaker002:] Gold [speaker001:] Ok, great You get unlimited returns as a gold member [speaker002:] That's great news! [speaker001:] Yes, we value you as a customer! I will send you a shipping label to print out so you can return the item to us for free. Can I get the address? [speaker002:] 0798 Woodshore St Raleigh, NY 83356 [speaker001:] How would you like to process your return? By mail? Or In Store or At a Drop off Center [speaker002:] mail would work [speaker001:] ok. Ok, your return is complete! Just mail us the item at your convenience [speaker002:] Sounds great. Thank you so much [speaker001:] you're welcome Have a great day! [speaker001:] Hello, how can i help you [speaker002:] I have missing credit on my account. from previous purchase [speaker001:] Okay I will be happy to help out with this issue. Can i get a name please. [speaker002:] David Williams [speaker001:] Okay, I found your account David. I will now check with the system to see if this is a valid error or not. Okay this is not an error on our end. Please try to log out then back in. The credit you are missing shows up on my end. [speaker002:] It showed up! Thanks. [speaker001:] Glad to hear, can i help with anything else? [speaker002:] no [speaker001:] Have a great day. [speaker001:] Hi, how can I help you today? [speaker002:] I hate to bother you. [speaker001:] No bother at all. [speaker002:] I can't access my order because I can't find my phone and I can't ge the 2fa code. [speaker001:] I'll be happy to help out with that. [speaker002:] that's a relief, thanks. [speaker001:] Can I get your name or account ID? [speaker002:] Sanya Afzal [speaker001:] And I'll just need your email address so that I can send you a rest code. [speaker002:] I don't have my email adress, sorry. [speaker001:] That's okay, do you have a PIN number? [speaker002:] I sure do: 649725 [speaker001:] Thanks for that info. [speaker002:] No problem at all. [speaker001:] Okay, I'm going to send the reset code to the address we have on file. [speaker002:] Awesome, hopefully I find my phone later. [speaker001:] For safety it's good to follow best security practices, I'm sending along a link with information about this topic as well. [speaker002:] Yeah, I should probably read that. [speaker001:] Okay, I've sent a reset code to your email, can I help out with anything else today? [speaker002:] That's all, thanks! [speaker001:] Have a great day. [speaker001:] Hi, how can I help you? [speaker002:] Hello. I'm looking at the Michael Kors boots for $54 and wanted some more info on them. [speaker001:] Ok, I can help you with that. What information are you looking for? [speaker002:] Thanks! I really just want to know how long they take to wear in. [speaker001:] Ok, one moment please. Ok, I have some information for you First, the Michael Kors are normally a bit easier to break in than other brands and it should take about 40-60 hours to wear them in. [speaker002:] Oh that's not bad at all. Okay thanks so much! [speaker001:] Would you like a few tips on wearing them in? [speaker002:] Ok sure. [speaker001:] Your welcome You can apply boot oil 2-3 times the first week to treat the leather Another good tip is that you shouldn't wear a new pair for an entire day... it's better to use them for 2-3 hours a day over a couple of weeks so your arches don't get in pain. [speaker002:] Great tips! Thanks! That's all I needed to know. [speaker001:] Ok great! Is there anything else I can do for you today? [speaker002:] Nope, have a good one.:-] [speaker001:] You too! Godd bye [speaker001:] Hello! I have noticed the Calvin Klein boots are out of stock. Anyway I can order them through you? [speaker002:] Hello! I'd be happy to help you with that. Can you give me your account ID? [speaker001:] i don't know that, but my name is Norman Bouchard [speaker002:] Thank you, I have your account up. I can go ahead and back order those boots for you so they'll ship to you as soon as they are available. [speaker001:] perfect! [speaker002:] Should I use the credit card that is on file for your account? [speaker001:] yes, that will work [speaker002:] Great, those should be shipping to you shortly. Is there anything else I can help with? [speaker001:] no, that's all [speaker002:] Great, enjoy the rest of your day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, can you tell me about the premium membership you offer? [speaker001:] Let me pull up some information for you. May I ask who I am speaking with? [speaker002:] Albert Sanders [speaker001:] Thanks Albert, one moment please. Were you wanting information on bronze, silver and gold memberships? [speaker002:] Gold [speaker001:] Memberships are earned. Gold members purchase $2000 annually. Gold members also get unlimited refunds and we will always give you the benefit of the doubt if there are any problems. You also save on shipping fees and get special promo codes. [speaker002:] Oh great! Is shipping free? [speaker001:] Shipping is free for Gold members! [speaker002:] Awesome, thanks! That's all the questions I had [speaker001:] Thanks Albert. Don't hesitate to reach out if you need anything else! [speaker001:] Hello! How can I help you? [speaker002:] Hello. I just want to make sure I got this right. is it right that the shipping fee is $15? [speaker001:] well that depends [speaker002:] I think it is way too high [speaker001:] i see [speaker002:] I was charged $15 for shipping fee [speaker001:] let me check. what is your name? [speaker002:] Alessandro Phoenix [speaker001:] can i please have your account & order IDs? [speaker002:] Account ID: IIOZDL9HYU Order ID: 1509331098 [speaker001:] excuse me, I also need y ou username & email [speaker002:] Username: aphoenix407 Email Address: aphoenix407@email.com [speaker001:] what is your shipping status? [speaker002:] it is received [speaker001:] order received? then allow me to waive the shipping fee for you this time [speaker002:] Great. Thanks Appreciate your help [speaker001:] is that all you wanted today? glad that I could! have a great day! [speaker001:] Hello [speaker002:] Hello, how can i help you today [speaker001:] I have a question about shipping I have a wedding coming up this summer and I want to buy a lot of things Can you tell me how much overnight shipping costs? I want to get the items quickly and try everything on [speaker002:] Overnight shipping is weight based items 5 lbs or less are 39.99. 10 lbs or less 54.99 everything else is 69.99. [speaker001:] Oh wow That's expensive Maybe I'll just get normal shipping Well, thanks for answering my question [speaker002:] Yeah unless its very urgent it can get expensive is there anything else i can do for you? [speaker001:] That was it Thank you [speaker002:] Okay, have a great do [speaker001:] I want to know the refund status. [speaker002:] Sure, lets take a look What is your full name? [speaker001:] Chloe Zhang [speaker002:] Alright, next I need your username, the email tied to the account, and the order ID tied to the refund. [speaker001:] cz242437,cz242437@email.com,2863397090 [speaker002:] Alright, I do see a refund that is in progress on your account. It was initiated via web 3 days ago Is that the refund we are talking about? [speaker001:] yes [speaker002:] Great. It should hit your account within the next 4 business days. Did you have any other questions for me? [speaker001:] no [speaker002:] Ok, you have a great day then. [speaker001:] Hello, how can I help you? [speaker002:] Why was your item cheaper yesterday compared to today? [speaker001:] Let me check on that Can I get your full name or account ID? [speaker002:] Norman Bouchard 3VNGYISTCG [speaker001:] Thanks. Can I also get your order ID? [speaker002:] 3014752226 [speaker001:] Great. Thank you. Our pricing algorithm takes a multitude of factors into account in order to determine the price that is displayed. It is a dynamic price, so it can change hourly depending on certain factors [speaker002:] ok, I understand. [speaker001:] Is there anything else you needed? [speaker002:] no [speaker001:] Have a great day [speaker001:] Hello! Thanks for contacting Acme customer support. How may I help you today? [speaker002:] my cart is not updating when I add stuff to it [speaker001:] I can try to help you with that. May I get your full name, please? [speaker002:] Rodriguez Domingo [speaker001:] Just a moment while I pull up your account. I'd like to try some possible fixes with your help, is that okay? [speaker002:] yes [speaker001:] First, try to log out of your account and then log back in and see if that helps. [speaker002:] ok just a sec ok it still is not updating [speaker001:] Hmm. this time just try to refresh the page, sometimes it;s as simple as that. [speaker002:] no thats not helping either [speaker001:] Okay. Perhaps the item is out of stock. Can you look at the bottom of the product screen and verify that it is in stock? [speaker002:] I am so oblivious. that is the problem. Sorry for bothering you [speaker001:] It's not a problem at all. It's what I'm here for! [speaker002:] thank you for your help [speaker001:] Is there anything else that I can do to help today? [speaker002:] thats all [speaker001:] Have a great day and we appreciate you choosing Acme. [speaker001:] Hi! How can I help you today? [speaker002:] Hi. I am having trouble logging in [speaker001:] I would be happy to assist with that. Are you just needing your password [speaker002:] Do you mean my pin number? [speaker001:] No, you said you can not log into your account. My question is what is preventing you from logging in? Do you not know your password? [speaker002:] I lost my phone which I was using for two-factor authentication [speaker001:] Ok, got it. Can I have your full name? [speaker002:] Rodriguez Domingo [speaker001:] Can I also have your email address [speaker002:] rdomingo@gmail.com [speaker001:] In order to reset your two factor auth, I will have to send you a code to your email. I have sent you the link to enter the code from your email. That will allow you back into your account [speaker002:] Great. Thank you. I see the email now. [speaker001:] You're Welcome! Anything else I can help with today? [speaker002:] No thank you. Have a good day. [speaker001:] Thank you for contacting us today! Have a great day [speaker001:] Hi [speaker002:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker001:] I want to make complaint [speaker002:] What would the complaint be? [speaker001:] The charge on my billing has not been reversed despite completing the return [speaker002:] Let me see if I can help get that straightened out. Can I have your full name or account ID? [speaker001:] Sure Albert Sanders I don't know my account ID [speaker002:] That's ok. Can I have your username, email address, and order ID? [speaker001:] Username: asanders413 Email Address: asanders413@email.com Username: asanders413 Email Address: asanders413@email.com [speaker002:] And your order ID? [speaker001:] Order ID: 5992967724 Hello [speaker002:] Thank you. How many days have you been waiting for your refund to show up? Are you still there? [speaker001:] Hi It's been 2 weeks now [speaker002:] Let me see if I can get that credit processed immediately. [speaker001:] Okay [speaker002:] Your refund has now been processed. Is there anything else I can help you with today? [speaker001:] Okay. Thanks Thats all [speaker002:] Thank you, have a great day! [speaker001:] Thanks for contacting AcmeBrands, how may I help you? [speaker002:] Yea, I lost my phone recently So now I can't log in [speaker001:] I see, is your phone your second device for two-factor authentication [speaker002:] Yes, i think so [speaker001:] Ok, I can help you with that To get started, can I get your full name? [speaker002:] Alessandro Phoenix [speaker001:] Ok, Mr. Phoenix I will need your email address to reset the passcode Do you have your email? [speaker002:] Umm, I do not [speaker001:] Do you perhaps have a PIN number? [speaker002:] Unfortunately, I do not have that either [speaker001:] Ok, i am going to ask you your security question What is your mother's maiden name? [speaker002:] Ah, I think I have that The answer is Alexander [speaker001:] Ok great, you have been verified I will be sending the reset code to the email that you have on file [speaker002:] I'm not sure what that is [speaker001:] your email is aphoenix1@email.com [speaker002:] Ah, that one its old, but it should forward to my new email address [speaker001:] To be safe, you should follow best practices for security I will be sending you a link with more information [speaker002:] OK, yea I felt silly when I lost my phone Gotta be more careful next time thanks [speaker001:] No problem, have a wonderful day [speaker001:] Hi! How can I help you today? [speaker002:] I'm looking at guess jeans for $94 do you know if they will shrink after washing? [speaker001:] I will find this out for you. [speaker002:] Thanks [speaker001:] When the jeans are given proper care, they will not shrink or grow! But, when you wash them be sure to fold them inside out to preserve color, Also, always remember to use the cold wash option on your washer. As for drying, hang dry is preferred but a normal dryer can also do the job. I hope this answers your question! [speaker002:] Good to know! Thank you for your help, that's all I need. [speaker001:] Great! Don't hesitate to contact us again and have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] yes u would like to add an item to my order i just placed. I forgot to add it [speaker001:] Okay, no problem. Can I have your full name? [speaker002:] yes, Albert Sanders [speaker001:] And your account and order ID's? [speaker002:] its RUQIIZARIF [speaker001:] What is? I need both your account ID and your order ID [speaker002:] Account ID: RUQIIZARIF Order ID: 3084420737 [speaker001:] Okay, do you know the shipping status of your order? [speaker002:] Its saying In Transit [speaker001:] What's your membership level? [speaker002:] Guest [speaker001:] Well I'm sorry about this, but since it's already left our warehouses we can't add anything to your order And since you're a guest I can't place a new order for you on here So there's nothing I can do for you. I'm sorry. [speaker002:] ok [speaker001:] Is there anything else I can do for you? [speaker002:] no that will do it [speaker001:] Okay, have a nice day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] hey I want to make sure the right things were shipped to me because this email makes it seem like something go mixed up [speaker001:] What shows up differently? [speaker002:] bunch of stuff I didn't order I want you to look at the order adn tell me if it's just the calvin klein boots or no [speaker001:] Let me see how I can help you. [speaker002:] the order is number 2542434934 ok [speaker001:] Is the quantity different? Or is something missing? [speaker002:] thats all I'd ordered but see a bunch of stuff I'm hoping is just there for bug reasons or something it's just the boots on e pair [speaker001:] Ok Could I have your full name or account id? [speaker002:] Joseph Banter H9WW3MLKEI [speaker001:] Thank you [speaker002:] mostly it's ya or no, is that order just the boots or do you really have me down for other stuff also [speaker001:] Ok Could I have your username, email address and order id to validate your purchase? Then I can find out. [speaker002:] jb889441 jb889441@email.com 2542434934 [speaker001:] Thank you. The pair of boots is not in the order. [speaker002:] tha'ts strange [speaker001:] I can always add them to the order. [speaker002:] I may have forgotten to be fair I'll probably get them now that'd begreat thanks [speaker001:] I updated your order to add your pair of boots. Can I help you with anything else? [speaker002:] no that's it, thanks for clearing this up for me [speaker001:] Have a good day. [speaker001:] Hello. How can i help you today? [speaker002:] Hello! [speaker001:] Hello. How can i help you today? [speaker002:] I got this preminum subcription shopping service, but I think they overcharged me. [speaker001:] Oh no. I'm sorry to hear that. Let's look into this together [speaker002:] They acutally charged me twice [speaker001:] Twice! I'm so sorry to hear that Can I get your full name and account ID? [speaker002:] My name is Chloe Zhang, and id is HNLHYBZJJJ [speaker001:] Okay and what is the order ID? [speaker002:] Order id is 7664470835 [speaker001:] Okay thanks. What is your membership level? [speaker002:] Bronze [speaker001:] Okay thank you for your patience. Unfortunately bronze members are not eligible for refunds. [speaker002:] You know, I think it's not my mistake that I was charged twice. I'd like to talk to the manager. [speaker001:] I am the manager. Have a good day! [speaker001:] Hello, how may I assist you today? [speaker002:] HI, i was wondering about the status of my subscription Im trying to find out when the fee is due [speaker001:] May I have your name, account ID, and order ID? [speaker002:] David Williams X4MZIPZ3WJ I dont have an order id [speaker001:] The fee is due today. [speaker002:] ok great. i will pay it today [speaker001:] This link will allow you to log in and see your account. Is there any thing else I can assist you with today? [speaker002:] thats all. thank you!! [speaker001:] Have a wonderful day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi, I just made an order but I think the delivery time is wrong, can we chang it? [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Yes, my name is Norman Bouchard [speaker001:] When would you like to change your delivery time to? [speaker002:] how about for Friday if possible [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] MD0WBWRBLT Is my account 8006405328 Is my order [speaker001:] Thank you Let me check if the delivery time is wrong. Could you tell me your shipping status? [speaker002:] It says out for deliever Delivery [speaker001:] If it is out for delivery, I cannot change the delivery time. I apologize for not being able to change it. Can I help you with anything else? [speaker002:] Oh ok that is all I wanted today [speaker001:] Have a good day. [speaker001:] Hello [speaker002:] Hello there! What can I help you with? [speaker001:] I want to know the state of my refund Because I want to add an item to my existing refund [speaker002:] No problem. Can I please get your name, account number and order number first? [speaker001:] Norman Bouchard Order ID: 0114446179 [speaker002:] Do you mean you want to order an additional item, or you want a refund on an additional item from the same order? And do you know your account number, Norman? [speaker001:] Yeah I don't know it I want to add another item to my existing refund [speaker002:] Okay, just pulling up your account now... One moment, please. Have you already received your purchase, Norman, or are you still waiting for it? [speaker001:] Not yet received [speaker002:] Okay, great. Which item is it that you want to cancel? [speaker001:] A Jean [speaker002:] Okay I'm sorry, can you please give me your email address, since we don't have your account number? [speaker001:] Email Address: nb818922@email.com [speaker002:] Okay, now would you like account credit, a check, or put the money back on your card? [speaker001:] Put it back on the card [speaker002:] No problem. Is there anything else I can help you with? [speaker001:] That will be all [speaker002:] Okay, you have a nice day. Byebye. [speaker001:] Hi. How can I help you? [speaker002:] Hi I want to check on my item because I never received it [speaker001:] How long have you been waiting for this item? [speaker002:] 9 days [speaker001:] Ok Can you tell me your name, your username, your email address, and the order ID for this item? [speaker002:] David Williams Email Address: davidw88@email.com Username: davidw88 Order ID: 2509211549 [speaker001:] Ok, I can ship you this item again Can you tell me your address? [speaker002:] 5108 Brushwick Dr Monterey, TX 66072 [speaker001:] Ok, what is the brand and type of product? [speaker002:] Michael kors shirt [speaker001:] Ok, the shirt has been sent again [speaker002:] Thank you [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] that is all [speaker001:] Ok, I'll end this chat now [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hi I forgot my username and can't log in can you help? [speaker001:] Yes, I can help you with that. Could you provide me with your name or account ID? [speaker002:] David Williams 399283 [speaker001:] I've pulled up your account. Can you verify your zip code and phone number on your account? [speaker002:] 422-3676 14268 [speaker001:] Thank you. You're username is dwilliams1. Is there anything else I can help you with? [speaker002:] No that's it, thanks [speaker001:] You're welcome. Have a great day! [speaker001:] Hello. How can I help you today? [speaker002:] the payment method on my order seems to be incorrect. I just wanted to check the status of my order [speaker001:] Are you seeing this on the email? Do you want to change the payment method or check on a package? [speaker002:] Check on the status, it looks like it may have went through [speaker001:] Can I have your name, account ID, and order number? [speaker002:] Albert Sanders Account ID: 3XN937JAEJ Order #: 7627122386 [speaker001:] Alright I have you pulled up. What exactly can I help you with again? [speaker002:] I want to check on the status of my order because the payment method online is showing incorrect. I just want to see if it's been shipped out and if so to what address [speaker001:] So the payment and address could be wrong? You should be able to see the status on your end. [speaker002:] I do and it's saying debit card but should be credit card [speaker001:] What is your current form of payment? Ok I see now [speaker002:] I don't have a debit card so I just want to make sure everything is ok [speaker001:] Can you provide me your zip code, phone number and PIN? Ill get that updated for you. [speaker002:] 29661 615-8553 pin# 3472 [speaker001:] And it should be Credit Card correct? [speaker002:] yes [speaker001:] Alright I have updated that for you. [speaker002:] Thank you [speaker001:] Is there anything else I can help you with? [speaker002:] I think that is all for today [speaker001:] Great. Have a nice day. [speaker001:] hi I have an issue with my order I am really annoyed and i need help [speaker002:] im so sorry what is the issue? [speaker001:] so I returned these jeans they were really expensive $69!!!!!!!!!!! But I am still being charged for them that's not fair The jeans came with a hole in them I had to return them why am I still being charged? [speaker002:] okay let me look into that for you what's your name? [speaker001:] I won't pay for these Crystal Minh please fix this [speaker002:] you already returned? do you want me to check the status of your refund? [speaker001:] yes I already returned the jeans but the charge is still on my billing statement I need that reversed as soon as possible, please [speaker002:] what is your username, email and order id [speaker001:] cminh284 cminh284@email.com 3266055359 [speaker002:] How long ago did you make the return? [speaker001:] I made it on March 15th [speaker002:] Credit has been issued back to your original payment method [speaker001:] Okay great so the charge is reversed now? [speaker002:] yes! [speaker001:] great thank you [speaker002:] do you need anything else? [speaker001:] Hello! How may I help you today? [speaker002:] Hi, I need some help with a return item as I bought the wrong color. I thought the yellow would go with my shoes but it was a horrible match. [speaker001:] Okay, you're needing to return a product due to wrong color. I would be happy to help with that. I'm sorry to hear that, sometimes it truly is difficult matching colors. May I have your full name please? [speaker002:] I agree, my name is Rodriguez Domingo The order ID is 5628345898 [speaker001:] Thank you, and may I have your username, email, and order ID? [speaker002:] rd997746@email.com [speaker001:] Thank you, one moment please. [speaker002:] Username rd997746 [speaker001:] Okay, how would you like to receive your refund? We offer refunds through gift card, check, or credit card. [speaker002:] Just back on credit card please. [speaker001:] Alright, I will need your account ID. [speaker002:] Username: rd997746 Silver member That was all I needed just the return. You have been great help, thanks. [speaker001:] Alright, I will also need to know the product price that is being returned. [speaker002:] Amount: $49 Thanks, that was it. [speaker001:] Have a great day. [speaker001:] Hi [speaker002:] Hi, how can I help you? [speaker001:] I just placed an order but I accidentally chose the wrong size for the second item and would like to remove it from the order I did not mean to buy the second item and was hoping you could help me modify the account [speaker002:] Okay, can I have your name? [speaker001:] Sanya Afzal [speaker002:] Can I have your username, email address and order ID? [speaker001:] Order ID: 8028265568 I have the phone number does that work? [speaker002:] Do you have your account number? [speaker001:] Account ID: P3JPIGFZ4T [speaker002:] Okay and what is the status of shipping? [speaker001:] Out for delivery [speaker002:] Okay and what is your membership level? [speaker001:] silver [speaker002:] Once you receive the item I can do a refund. You will want to call back at that time and request a return label. [speaker001:] I see. Thank you [speaker002:] I'm sorry, I can refund you now and then you will need to call back for label. [speaker001:] Its a pair of Calvin Klein Jeans for $69 [speaker002:] Okay, you are all set. Is there anything else? [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi [speaker001:] hello [speaker002:] The can i check the status of my order it seems to be wrong [speaker001:] Sure, what seems to be the problem? [speaker002:] it says delivered, but it is not right it did not come in [speaker001:] Ok, let me see what is going on. Could I have your full name or account id? [speaker002:] Crystal Minh 5RTCXF469V [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] Username is CMINH2 email is ccminh@email.com and 6861906863 is the order id [speaker001:] Thank you How many days has it been since it should have arrived? [speaker002:] two [speaker001:] Sometimes the system will mark it as delivered but it will still be on its way. Give it a few more days and if hasn't arrived yet, please contact us. [speaker002:] sounds good [speaker001:] Can I help you with anything else? [speaker002:] nope thats all [speaker001:] Have a good day. [speaker001:] how may i help you? [speaker002:] Hi! I want to add a shirt to my existing order [speaker001:] i can help add an item to your existing order if you wish first i need your full name to pull up your account [speaker002:] Albert Sanders [speaker001:] i also need your account id and order id [speaker002:] HY5FAQZBWK 6131191646 [speaker001:] what is the shipping status? [speaker002:] In Transit [speaker001:] what is your membership level [speaker002:] Gold [speaker001:] since your item is already out for delivery, we will send a rush order with your new item what was the item you wanted to add [speaker002:] sounds great [speaker001:] i will use the card on file for payment [speaker002:] perfect [speaker001:] what was the name of the item you wanted? [speaker002:] Tommy Hilfiger shirt [speaker001:] a Guess Shirt? ok. ok your shirt is on the way, anything else i can help you with today? [speaker002:] no thank you [speaker001:] have a good one [speaker001:] Can you tell me what happens if I were to cancel my subscription? [speaker002:] Yes, I can look into that for you. Can I have your name please? [speaker001:] okay, why do you need my name? [speaker002:] SO I can pull up your account. [speaker001:] ok then, it's Albert Sanders. [speaker002:] What level of membership do you have? [speaker001:] uhh, Silver i think. [speaker002:] If you cancel you will loose the benefits which include, promo codes, cancelling orders, saving on shipping fee, the holiday extraveganza, and flights from anywhere. Does that answer your question? [speaker001:] So what about if I make an order than cancel afterwards? [speaker002:] The order would still qualify for the perks since the purchase was made in that membership level. Is there anything else I can do for you? [speaker001:] ok nope thats it, thanks dude [speaker002:] You'You're welcome [speaker001:] Hi [speaker002:] Hello, how can I help you? [speaker001:] I would like to know how to remove a wine stain from my tommy jacket? [speaker002:] Hello, in order to remove a wine stain, we recommend wetting a cottong cloth and dabbing the stain. Next, sprinkle some salt on the area and wait for 5 or more minutes. Next, pour some boiled water on the area, which will flush the stain out. Finally [speaker001:] That is good to know since I plan on buying this tommy jacket Thank you for your help! [speaker002:] Awesome! Be careful around wine though! Anything else I can help you with? [speaker001:] Thank you, no that was all. Have a nice day! [speaker002:] You as well- [speaker001:] Hello, how can I assist you [speaker002:] I cannot access my account because i lost my phone for the two factor authentication [speaker001:] May I have you name or your account ID? [speaker002:] Rodriguez Domingo [speaker001:] What is an e-mail addressed I can send a verification code to? [speaker002:] Email Address: rd437789@email.com [speaker001:] address, sorry [speaker002:] its ok [speaker001:] And I need a PIN number or the answer to a security question. [speaker002:] I do have neither one of them [speaker001:] The security question is your mother's maiden name. [speaker002:] Yes, i dont have that with me right now can my user or phone number qualify? username [speaker001:] Ok, I can send a link with the authentication code and another with our recommended security practices. [speaker002:] ok [speaker001:] The information and forms should arrive shortly, is there anything else I can help you with? [speaker002:] That is everything [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] All I'm seeing is a spinning wheel when I try to use the search bar! [speaker001:] Glad to help. May I have your name please? [speaker002:] Crystal Minh This is frustrating [speaker001:] Sorry about that Crystal. I will write up a report about the slow speeds for the Website Team to fix. [speaker002:] Thank you [speaker001:] did you try logging out and logging back in? [speaker002:] I've already tried that and it didn't help things. [speaker001:] Next you may try visiting another website first to see if it is the same. [speaker002:] The other website has search bars that work [speaker001:] Did you try closing all the other tabs on your broswer? and also other programs that may be running. too many programs running can cause a slowdown. [speaker002:] That was the problem. Thank you, it's working now. [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] That's all I need. [speaker001:] Have a nice day! [speaker001:] Hello, and thanks for contact us. What may I help you with today? [speaker002:] i want to upgrade to overnight shipping because i want your order as soon as possible. i want my order as soon as possible. thank you [speaker001:] Ok, we can help you with that May I ask your full name and your account ID, if you have it? [speaker002:] Name: Alessandro Phoenix [speaker001:] Ok, Mr. Phoenix, I can see your account now. I'll just need to find your order. Do you have your Order ID available? [speaker002:] Account ID: WC5IWG8YNY Order ID: 1794452739 [speaker001:] Sorry about the delay, I am having technical difficulties when I try to find your order. I'll try again to clear this up [speaker002:] oh ok thank you [speaker001:] ok, I got it. Again, I'm very sorry about that. The delay was entirely my fault [speaker002:] ok thank bye [speaker001:] ok, so I just need to ask about the shipping status of your order if you have that available [speaker002:] Shipping Status: In Transit [speaker001:] Oh, I'm sorry to say that the package has already left our warehouse and is on its way to you but the good news is that this means that the order will probably arrive either today or tomorrow, anyway Will there be anything else that I can help you with today? are you still there? Ah, well, it looks like we've been disconnected. I hope your package arrives on time, and if you need anything else, don't hesitate to contact us [speaker001:] Hello. How can i help you today? [speaker002:] Hi there. I currently have the premium subscription, but I was hoping to have an extension on payment because I need a little bit more time to get the money together. [speaker001:] Okay. I'd be more than happy to look into that for you just give me one moment please. Can I get your full name and account ID? [speaker002:] Yes. My name is Albert Sanders and my account ID is H0VFAP4FU1 [speaker001:] great and the order ID for your subscription? [speaker002:] 9866851786 [speaker001:] What is your current membership level? [speaker002:] I have a gold membership [speaker001:] I have added an extension to your account. Is there anything else I can do for you today? [speaker002:] Just to confirm, that means I have more time to make payment? [speaker001:] Yes it does. [speaker002:] Okay, good. Thank you very much [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi there, I am looking at a shirt to buy. Just wondering if you have a medium in stock? [speaker001:] Let me help you with that. Have you check the website? [speaker002:] I have, but its not giving me an answer. It just says "in-stock". [speaker001:] It says it is in stock? Is it not letting you added to the cart? [speaker002:] in stock but no sizes show [speaker001:] Ok [speaker002:] It is letting me add to cart but not giving me a size option. [speaker001:] Let me see what I can find you. In the meantime, Could I have your full name or account id? Are you still there? Are you still there? Hello Are you still there? If it not listing the sizes that means that the item is out of stock. Please check back at the second week of every month, it might be in stock then. [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi, my name's Albert Sanders I need to dispute a bill, because it looks like I was charged twice for my subscription [speaker001:] Hello Albert, what can I help with? Alright, can I have your account ID and order ID please? [speaker002:] AK7PJGMGQO 6771568000 [speaker001:] And what is your membership level? [speaker002:] Guest [speaker001:] Thank you, let me check our system. Our system has confirmed I will be able to issue you a refund, what is the exact amount that appears incorrect? [speaker002:] It looks like I was double-billed on a $40 charge [speaker001:] I have issued the refund of $40. Is there anything else I can help you with today? [speaker002:] No, that should be everything. Thank you very much for your help [speaker001:] Thank you, have a great day! [speaker001:] Hi, how can I help you? Hello? [speaker002:] Hi I wanted to try and get an extension on my bill because I needed some more time to get the money [speaker001:] Okay, sure let me check. Can I have your name please? [speaker002:] David Williams [speaker001:] Thank you. Can I get your account ID and order ID? [speaker002:] Order ID: 1383986858 Account ID: EIR3BMT5UC [speaker001:] What is your membership level? [speaker002:] guest [speaker001:] I am sorry, I can not grant you an extension. Can I have a phone number and I will have a manafer give you a call. [speaker002:] 359-5589 [speaker001:] I manager will be in touch soon Is there anything else I can do for you? [speaker002:] that's all thank you [speaker001:] Have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] i accidentally added something with the wrong size. Can you help me remove the seocnd item from the order? [speaker001:] Sure, may I have your full name please? [speaker002:] Sanya Afzal [speaker001:] thank you. To verify your identity, I also need your zip code and phone number please. [speaker002:] 39535 977-6517 [speaker001:] Can I also have your account id and order id? [speaker002:] GMSRYF5OKC 2568704386 [speaker001:] thank you. I need to know the shipping status. Do you know what it is? [speaker002:] Out for Delivery [speaker001:] Since it is out for delivery, I need to know your membership level to proceed. Hello, are you there? [speaker002:] yes. sorry! i'm gold [speaker001:] I can offer a refund immediately. But after the item arrives, you need to call back to customer support to get the shipping label for return. does that sound good? [speaker002:] sounds good thank you [speaker001:] How much is the amount to be returned? [speaker002:] 74 [speaker001:] A refund has been made. Great, is there anything else that I can help you with? Hello, are you there? [speaker002:] no i'm okay [speaker001:] Have a nice day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] I was charged way to much for shipping. [speaker001:] I'm sorry if there was an overcharge in shipping fees on your order. Could I have your name or account ID so I can pull up your account? [speaker002:] Norman Bouchard [speaker001:] Did you need to change the type of shipping on your order? [speaker002:] No I was charged for shipping and should not have been. [speaker001:] Okay. Can you verify your username, email address and the order ID please? [speaker002:] Username: nb219921 nb219921@email.com Order ID: 2145610725 [speaker001:] Thank you and what what is the shipping status of your order? [speaker002:] delivered [speaker001:] I'm unable to waive the shipping cost because the order has already been delivered. However, I'd be happy to refund you the standard shipping cost. [speaker002:] That is great. Thanks [speaker001:] I've refunded your account $8, which is the standard shipping fee. You're welcome. Can I help you with anything else? [speaker002:] You've done all I needed thanks [speaker001:] You're welcome. Enjoy your evening! [speaker001:] How can I help you? [speaker002:] I'm having a really hard time finding anything i want in stock! [speaker001:] Sorry about that. Are you looking for a particular item? [speaker002:] No. I'm just shopping and everytime I look at an item it says it out of stock Do you keep stock in the warehouse or this a drop shipping deal? [speaker001:] Can I please have your name so I can write up a report to send to our purchasing department? [speaker002:] David Williams I don't know if I want to pay for a subscription if I can't ever order anything due to stock. [speaker001:] I've notified our purchasing department so they can do a better job in the future. [speaker002:] I hope they do. This is unacceptable. [speaker001:] I understand your frustration. Can I offer you a discount promo code for your troubles? [speaker002:] Thank you. That will be good if I ever find something I like in stock. [speaker001:] Here is the code KSILG [speaker002:] I appreciate your attention to my issue [speaker001:] I hope this will help you. Is there anything else? [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] hi how do i sign up for a premium membership? [speaker001:] Ok. let me look into that for you. You cannot purchase or sign up for a membership. This is how it works: Members earn levels based on dollars spent in a year. Bronze members spent 500 Silver spent 1000 Gold spent 2000 or more. Each level becomes active and lasts for the duration of that year, and an additional year after. Hope this information helps. [speaker002:] ok thanks for your help [speaker001:] You're welcome. Anything else I can help with today? [speaker001:] Hi, how can I help you today? [speaker002:] I'm trying use a code and it's invalid [speaker001:] Okay, what's your name? [speaker002:] Norman Bouchard [speaker001:] How many days ago was the promo code issued? [speaker002:] 2 days [speaker001:] Okay, so it's not expired. [speaker002:] No [speaker001:] What's your membership level Norman? [speaker002:] Gold [speaker001:] Your new promo code is 8BWI8 [speaker002:] Thank you. [speaker001:] It is for 20% off. Can I help with anything else? [speaker002:] Great. I'll use right now No ty [speaker001:] Great. Have a good night! [speaker001:] Hello, how can I help you? [speaker002:] Yes what would happen if I was late with my subscription payment? would I still be able to buy stuff? [speaker001:] Hello, a late fee will be incurred for a late payment. This fee is $2 per day the payment is late. Gold and silver members have a 5 day grace period before the fee begins each month. [speaker002:] all right but will i still be able to buy things if I am late with the payment? [speaker001:] Yes, you will still be able to make purchased. purchases [speaker002:] oh all right thank you that is all I wanted to know [speaker001:] Perfect, have a great day [speaker001:] Hello, how may I help you? [speaker002:] My phone was stolen and now I can't log into my account. [speaker001:] I'm sorry to hear that. What did you need me to help you with? [speaker002:] I can't access my account because I use two-factor authentication. [speaker001:] I can help you with that. What is your full name or account ID? [speaker002:] Sanya Afzal [speaker001:] I am going to send you a reset code to your email address. What is your email? [speaker002:] sanyaafzal1@email.com [speaker001:] Thank you! I have sent you a code to the email address provided. I am also going to send you a link about security best practices, so we can attempt to avoid this issue in the future. [speaker002:] I received the link. [speaker001:] Is there anything else I can help you with? [speaker002:] Nope. Thank you. [speaker001:] Have a great day [speaker001:] How do I get premium membership? [speaker002:] Hello, how can I help you today? So you are interested in getting the premium membership? [speaker001:] yes How do I qualify for one? [speaker002:] Could I start by asking for your full name or account id? [speaker001:] Joyce Wu [speaker002:] Premium membership status is earned through time and repeated purchases. Your level would scale based on how much you have spent in the past year. For example 500$ would qualify you for bronze, 1000$ for silver and 2000$ for gold. [speaker001:] ok thanks [speaker002:] Does the answer I provided help you? [speaker001:] yes [speaker002:] Was there anything else I could do for you today then? [speaker001:] no [speaker002:] Alright, I hope you enjoy the rest of your day then [speaker001:] Hello, how may I help you? [speaker002:] Hello! I'd like to review my order history but I seem to have forgotten my password [speaker001:] I can help recover that. Could I get your full name, please? [speaker002:] Sure! It's Albert Sanders [speaker001:] Thanks, Albert. Do you know your username? [speaker002:] I don't: [I have my phone number and addres [speaker001:] I'll need your phone and email or zip code, please. [speaker002:] 334-1704 zip code is 85039 [speaker001:] Thank you, your username is asanders1 [speaker002:] Thank you, I will write that down. [speaker001:] Now, for the password I'll need your PIN number or secret question answer to generate a new one. [speaker002:] Answer should be Ahmed [speaker001:] Your new password is igrvr7hpzjp Is there anything else I can help you with? [speaker002:] Got it, thanks No that'll be all! [speaker001:] Have a good day! [speaker001:] HELP!!!!!!! [speaker002:] Hello, how may I help you? [speaker001:] Are you one of those awful store that won't let me cancel an order right after it goes through but before it ships? [speaker002:] I assure you, we allow cancellations as long as the item isn't already being delivered. If you will give me your full name, account Id, and order Id, we will see what can be done. [speaker001:] Sanya Afzal OrderID 423615665 [speaker002:] What is your account ID? [speaker001:] I dont have that [speaker002:] One moment please. Are you trying to cancel a current order or are you asking about our policy? [speaker001:] i need to cancel I decided i cant afford it [speaker002:] One moment please. [speaker001:] ok [speaker002:] Alright, do you know what your order status is? [speaker001:] no, but i JUST placed it [speaker002:] Okay, I will need your username and email. [speaker001:] sanyaa54 sanyaa54@email.com [speaker002:] Are you sure that is the correct order ID? [speaker001:] order ID is 4233615665 [speaker002:] There we go. Your order has been canceled. Will that be all for today? [speaker001:] yes thank you so much [speaker002:] Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Yes i would like to know the benefits of gettinghaving you guys premium membership [speaker001:] Let me find out for you. Premium benefits are many There is a annual party with open bar and flights anywhere in the US Bronze members save on shipping fees and get promo codes. Silver members get bronze and agents can make purchases on your behalf and you can cancel orders at anytime. Gold members get bronze and silver and unlimited refunds plus you will always be given the benefit of doubt in transactions. Can I help you with anything else? [speaker002:] ok great, thank for answering my question no that will do it [speaker001:] Have a good day. I hope you decide to become a member. [speaker001:] How may I help you? [speaker002:] I need to return my Tommy Hilfiger Jeans they are not the color I thought [speaker001:] Okay, may I have your full name, username, email and order ID to start? [speaker002:] My name is Norman Bouchard email address is nb880962@email.com order id should be 8695797881 [speaker001:] Do you have a username? [speaker002:] yes nb880962 that's a lot of info just to make this return [speaker001:] What is your membership label? It's important to verify identity. [speaker002:] oh my it's gold blood type B [speaker001:] Alright, last question. Would you like the return by mail? If so please give me your return address for the shipping label. I'll let you know when I need your blood type. [speaker002:] mail is good ha ha okay 1786 2nd Ave Raleigh, TX 69387 do you need it now? [speaker001:] The return will be sent to you now. Was there anything else you needed? [speaker002:] i don't think so didnt mean to get on your nerves thank you [speaker001:] No issue at all, thank you for your information today! [speaker001:] Hello, how can I help you? [speaker002:] Hello, my name is Chloe. I am having trouble accessing my online account because I lost my phone with two-factor authentication on it. [speaker001:] I can reset that for you. May I have your full name? [speaker002:] Sure, my name is Chloe Zhang. [speaker001:] Could I have your email address to send you the reset code? [speaker002:] I'm afraid I don't have that information. Is there another way? [speaker001:] Do you know your PIN number? [speaker002:] Yes I do. It is 578544 [speaker001:] Okay, I can send the reset email to the address on file for that account. [speaker002:] Thank you, I will reset it now. [speaker001:] Contact us again if you need additional assistance. Is there anything else I can help you with at the moment? [speaker002:] That should be everything for today. I appreciate your help! [speaker001:] Have a wonderful day! [speaker001:] Hello, thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Yes, I've noticed every time I try to shop on your site there are always a lot of out of stock items. [speaker001:] I see. May I have your full name so I can note that we are discussing the issue? [speaker002:] Sanya Afzal [speaker001:] Thank you. I'm writing up a report and sending it to the Purchasing Department so they know where they need to improve. Is there anything else I can do for you? [speaker002:] Thank you! It is really frustrating to find a site where you like a lot of things but then can never purchase them, you know? Thanks for letting them know. [speaker001:] I totally agree! [speaker002:] I guess I'll just keep checking back to see if the problem gets fixed. [speaker001:] Let us know if the problem continues. Good luck and have a nice day. [speaker001:] Hi, how may I help you? [speaker002:] Hi, can you tell me how much it costs to do gift wrapping? I waited until the last minute to order birthday presents, so I was hoping it could come pre-wrapped. I'm such a bad husband... [speaker001:] It costs 4.99 per item, but it may depend if the item is oversized. You'll find out that an item is over-sized when you check it out. [speaker002:] At least I didn't forget her birthday, right? Okay. Would this Calvin Klein jacket be considered over-sized? It's kind of puffy. [speaker001:] It shouldn't be considered, but you'll have to check at checkout. I'm glad you didn't forget! [speaker002:] Ok, I'll look at it then. It shouldn't be too bad though. Thanks for your help. [speaker001:] No problem, anything else today? [speaker002:] That's all I needed. Have a good one now. [speaker001:] You too! [speaker001:] Hi, how can I help you? [speaker002:] Hi, I just signed up for a gold memnbership and I was hoping you could tell me the benefits [speaker001:] sure, thanks for being a gold member. All members are invited to the annual holiday extravaganza with open bar and free flights from anywhere in the US. Bronze members save on shipping fees and promo codes. Silver members get all the previous perks, can have agents make purchases on thei Anything else you would like to know? [speaker002:] that's it, thanks! [speaker001:] Have a nice day [speaker001:] Hello, how may I help you? [speaker002:] Hello I need more info on my order status I got an email and I dont get it [speaker001:] Okay, can I have your full name? [speaker002:] The shipping status says delivered now I need to know the address it was delivered to my email says something different Joseph Banter Does it say delivered? [speaker001:] Let me check that for you, I'll need your account ID and order ID. [speaker002:] 8437717205 ZIIIZRH5JE [speaker001:] I'll need to validate your purchase with your username and email address [speaker002:] jbanter6@email.com jbanter6 [speaker001:] I see, so the address on the email was wrong? What is the correct address for the delivery? [speaker002:] please confirm for me was it sent to 4746 Woodshore St Baltimore, CA 60580 [speaker001:] Unfortunately it was sent elsewhere, I will update the order to have it shipped to your correct address. I'm very sorry for the inconvenience, your order should arrive very shortly. [speaker002:] Wait, So it was not sent to 4746 Woodshore St Baltimore, CA 60580??? [speaker001:] No, it was not. [speaker002:] oh boy [speaker001:] The package will be collected and re-shipped to your correct address. [speaker002:] Wow okay [speaker001:] I'm very sorry! Is there anything else you need today? [speaker002:] As long as it is fixed now, I suppose not thanks though [speaker001:] Okay, thank you for your patience. Have a nice day. [speaker001:] Hello! Thank you for reaching out to us today. How can I help you? [speaker002:] Thanks, I made a booboo on my order, and need to remove something, can you help me please? [speaker001:] Absolutely. Can I get your name please? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal. Can I also get your account id and order id? [speaker002:] my account ID is MEHFHQFXQI and my order ID is 9946198220 [speaker001:] Perfect. Thank you! Can you let me know the shipping status on the order please? [speaker002:] It says "order received". I want to remove the $49 pair of jeans and just purchase the $99 pair if possible [speaker001:] Perfect. Give me one second to put in that refund request. Okay that has been refunded. Is there anything else I can help you with? [speaker002:] Wow! That was quick. You are awesome, and I thank you for it. That will do me fine. Have a great day! [speaker001:] Thank you and have a great afternoon! [speaker001:] welcome! how can I help you? [speaker002:] I'm trying to check on my order, but I can't get into my account. [speaker001:] ok, I can help you with that. what exactly is the problem? [speaker002:] I forgot my password [speaker001:] i hate when that happens. Let's start with your name I also need your username [speaker002:] Joyce Wu jw36059 [speaker001:] thanks [speaker002:] sorry, it's jw036059 [speaker001:] alright, now I need either your PIN, or we can use a security question if you do not recall your PIN [speaker002:] security question [speaker001:] can you tell me your mother's maiden name? [speaker002:] livingston [speaker001:] thanks you. Your new password is 2rxk1qdc8cx Is there anything else? [speaker002:] No, thanks for your help [speaker001:] have a good day! [speaker001:] Hello, how may I help you? [speaker002:] Hello I just received an item but I would like to return it for a refund, can you help me with that? [speaker001:] Sure, could I get your name, please? [speaker002:] I'm sorry I misspoke, the item I am requesting a refund for has not arrived The name is Norman Bouchard [speaker001:] May I ask the reason for the refund? [speaker002:] Well I changed my mind almost as soon as I placed the order [speaker001:] I understand, Norman, it happens to me often. Could I have your Username, Email, and Order ID, and we can get this sorted for you. [speaker002:] normanb0, normanb0@email.com, 8737473365 Thank you so much, I wasn't sure if I could be refunded before it ships out [speaker001:] We still have time. Would you like the refund sent to a Gift Card, Account Balance, a paper check, or to a credit card? [speaker002:] A gift card would be great [speaker001:] Okay, I'll just need an address to send it to. [speaker002:] 6613 Lincoln Ave, San Lima CA 21286 Thank you so much for your help today [speaker001:] My pleasure, one last thing, could you confirm the refund amount in dollars? [speaker002:] $99 [speaker001:] Okay, you're all set. Is there anything else I can do? [speaker002:] No thank you, have a good day [speaker001:] Have a good day! [speaker001:] Hi, what can I do for you? [speaker002:] hello my name is Domingo Rodriguez and I want to know when the annual sale ends I need to buy some things before it ends [speaker001:] Okay, sure. The annual sale occurs during the early months of the year usually during the last week of January. This year, the annual sale started on January 23rd and ended on January 31st. If you missed it this time around, please make sure to subscribe to our [speaker002:] Oh thats too bad I really wanted to take part of the annual sale is there a similar event coming up? [speaker001:] I'm sorry, we do not have any other events [speaker002:] Oh thats too bad [speaker001:] Is there anything else you need? [speaker002:] No that would be all thanks have a good day [speaker001:] Have a nice day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I was really hoping to buy this shirt by tommy hilfiger but it is out of stock [speaker001:] Ok. May I have your full name or account ID [speaker002:] Alessandro Phoenix [speaker001:] Thanks Allesandro. I have pulled up the account. I am sorry about that. Let me notify the purchasing department so this does not happen again. One moment. [speaker002:] I appreciate it [speaker001:] No problem. Anything else I can help with? [speaker001:] Hi. How can I help you? [speaker002:] Hi, my name's Crystal Minh, Bronze member [speaker001:] Hi, Crystal! [speaker002:] I need to check the shipping status of an order [speaker001:] Ok [speaker002:] I've been waiting for 5 days now, and I haven't received my order [speaker001:] Can you tell me your account ID and the order ID? [speaker002:] Yes, in that order they are: NOBF9FR6SG 2511543417 [speaker001:] What is your email address? [speaker002:] crystalm895@email.com [speaker001:] Can you tell me your username? [speaker002:] crystalm895 [speaker001:] Your purchase is still being shipped normally, you should get it soon [speaker002:] Ah, I see. Well if it's already on it's way, I guess I can wait a bit longer [speaker001:] Yes, you should see it soon Is there anything else I can help you with today? [speaker002:] No that should be all. Thanks for your help. [speaker001:] Ok, I'll end this chat now [speaker001:] I cannot access my account because i have forgotten my username [speaker002:] Okay, can I have your full name? [speaker001:] Chloe Zhang [speaker002:] I will need 2 of the following pieces of information: zip codephone numberemail address [speaker001:] 33113 Phone Number: 434-5049 [speaker002:] Turns out your username is czhang1 [speaker001:] Okay thank you [speaker002:] Is there anything else you need help with today? [speaker001:] That is everything [speaker002:] Okay, thank you and have a nice day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi there, I'd like to return some boots because there was a stain on them when I received them. [speaker001:] I'm sorry to hear that. I would be happy to help. Can I have your full name, username, email address, and order ID, please? [speaker002:] Sure. My name is Joyce Wu, my username is jwu62049, my e-mail address is jwu62049@email.com, and my order ID is 4907771379 [speaker001:] And what is your membership level? [speaker002:] It's Guest level. [speaker001:] When was the purchase date? [speaker002:] 2020-03-19 [speaker001:] Okay, great. And what is your address? I will need it for the shipping label. [speaker002:] It's 6190 Lincoln Ave Monterey, NY 38105 [speaker001:] And lastly, would you like to process the return by mail, in store, or at a drop off center? [speaker002:] I'd like to do that by mail if that's alright. [speaker001:] Absolutely. Social Distancing! [speaker002:] lol Yes! [speaker001:] Okay, you're all set! The shipping label will be sent to your email. Is there anything else I can help you with? [speaker002:] No that's all I needed help with! Thank you so much for your patience and help! [speaker001:] You're very welcome! Have a wonderful day:] [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] I need help with the delivery time on my order [speaker001:] I can help you with that. Do you need to change to overnight shipping or a specific date? [speaker002:] It says that it is out for delivery right now. I was not expecting it so I am not there to get it. [speaker001:] Okay. Can I have your name and account ID please? [speaker002:] Rodriguez Domingo Account ID: 2PGTILMJVD [speaker001:] I've pulled up your account Mr. Domingo. Which order ID is this for? [speaker002:] Order ID: 3254885314 [speaker001:] Unfortunately, since the order is out for delivery, we're unable to change the delivery date. It should arrive today or tomorrow at the latest. [speaker002:] Do I have to be there to sign for it? [speaker001:] No, a signature is not required for this order. [speaker002:] Okay thank you for your help [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] That is all thank you [speaker001:] I hope you enjoy the rest of your day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I am getting quite annoyed that when I go to purchase an item it is always out of stock [speaker001:] Is this for a specific item or items in general? [speaker002:] items in general [speaker001:] Okay! Can I have your full name? [speaker002:] Albert Sanders [speaker001:] Okay, so I'll notify the Purchasing Department that you're having this issue, and hopefully they'll do a better job keeping everything is stock! [speaker002:] Thank you very much [speaker001:] It's the very least we could do to satisfy our customers! Is there anything else I can do for you today? [speaker002:] that is all [speaker001:] Have a nice day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hello, I am having trouble putting in a promo code and it is telling me it is invalid [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez. May I ask, what is the date that your promo code was issued? [speaker002:] It was 9 days ago [speaker001:] Thank you. Unfortunately our promo codes generally only are valid for 7 days. Let me check the system for you, just in case. Rodriguez, may I get your membership level, please? [speaker002:] Silver [speaker001:] Perfect! As a valued customer, I'll be glad to issue a new promo code for you to use in lieu of the one that is outdated. [speaker002:] That would be great, thanks [speaker001:] You can use "1OA3Q" on your next order to receive 20% off your purchase. [speaker002:] Thank you [speaker001:] Is there anything more I may help you with today? [speaker002:] That is all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] How can I help you today? [speaker002:] hi, there seems to be a lot of out of stock items [speaker001:] Okay, let me see what I can do to help. Can I have your full name? [speaker002:] Joseph Banter [speaker001:] Okay, I'm going to write up a report for our purchasing department so they know to do a better job. People are buying a lot online right now. [speaker002:] Ok thanks I appreciate that [speaker001:] Is there anything else I can do for you today? [speaker002:] Thats all I need thanks [speaker001:] Then have a nice day! [speaker001:] Thank you for reaching out to us today, how may I help you? [speaker002:] Hello i am thinking about buying things and i want to know how can i get premium membership [speaker001:] Sure thing, let me pull up that information for you. A premium membership is actually earned based on the total amount of your purchases over the last year. For bronze the amount is $500, Silver $1000, and gold is $2000 [speaker002:] okay thanks [speaker001:] Also for gold there is a short questionnaire that needs to be filled out I hope that information was what you were looking for. Was there anything else I could help you with today? [speaker002:] that's all [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] hi how can I help you? [speaker002:] Hello, I would like to remove an item from my order as it is the wrong size. I was only thinking of purchasing and did not mean to purchase it [speaker001:] so you would like to remove one item or cancel the entire order? [speaker002:] Remove one item [speaker001:] what is your name please? [speaker002:] Chloe Zhang [speaker001:] thanks. what is your account & order ID please? [speaker002:] FMYTMYPMUE, 6948609915 [speaker001:] thanks, the system has verified now can you tell me the shipping sttus? status [speaker002:] delivered [speaker001:] oh too bad. are you a member here? [speaker002:] bronze level [speaker001:] alright. well let's start the refund. Once you have the item, get back in touch to get a shipping level. OK? what is the amount? [speaker002:] Ok thanks, $54 [speaker001:] that has been added to your account. [speaker002:] Thank you for the help [speaker001:] is there anything else? [speaker002:] that is all [speaker001:] thanks and have a nice day [speaker001:] Hi, how may I help you? [speaker002:] Hello. Can you help me with an issue with your website? [speaker001:] Sure, what is it? [speaker002:] I just got a new computer, so maybe the issue is on my side But when I try to search for things on the site, all I see is a spinning wheel This is so frustrating! I can't search for anything [speaker001:] I see, let's try a few different things to fix it. Could you try logging in and out and then searching? [speaker002:] Yes I'll do that Hmmmm....that didn't fix the problem I still see the wheel [speaker001:] I see, could you try clearing the cookies? Going into "More Details" in your browser will give you the option. [speaker002:] Yeah I know how to clear cookies Let me try I just cleared them. Unfortunately, the wheel is still there and I can't search [speaker001:] I see, I have notified the team of your issue. We can try one more thing to fix the problem, if not I can try to fix it manually. [speaker002:] Okay [speaker001:] Could you try searching for a different item? And then the original one again. [speaker002:] Sure thing Okay, that worked! I don't understand why, but the search is functioning normally now Thanks so much! [speaker001:] Great! So glad, anything else today? [speaker002:] No, that was it [speaker001:] Have a great day! [speaker001:] Welcome, how can I help? [speaker002:] Hello. I want to access my account but I forgot my password. Can you help? [speaker001:] of course! I hate when that happens. What is your name please? [speaker002:] Joyce Wu. [speaker001:] and your username please? [speaker002:] I don't have that information. [speaker001:] NP, then I will need your zip code, your email or your phone number 2 of those please. [speaker002:] Zip code 82511 phone 002-5128 [speaker001:] thanks! There you are! your username is jwu1 [speaker002:] Could you hold on so I make sure it works? [speaker001:] Now I can generate a new password for you well let's get that password first [speaker002:] OK. [speaker001:] I need your PIN for that if you have it? [speaker002:] I don't know have it. [speaker001:] otherwise we can use your security question [speaker002:] I will need the security question. [speaker001:] what is your mother's maiden name? [speaker002:] Singh [speaker001:] thanks. Here is your new password: csids8xxfrc [speaker002:] OK. I just tried it and was able to log into my account. Thanks. [speaker001:] TOgether with your username, you shuld be able to get into your account. I will wait while you try Great! is there anything else? [speaker002:] No, that is all. [speaker001:] have a good day! [speaker001:] Hello! How may I help you today? [speaker002:] How warm is this coat? [speaker001:] I'm sorry, which coat are you asking about? [speaker002:] It's a Calvin Klein jacket It's $54 [speaker001:] This jacket is designed to be wind-proof. It should be fairly warm [speaker002:] Is it warm enough for wintry conditions? [speaker001:] It should be, The inside is lined with cotton to help ratain as much body heat as possible Is there anything else I can help you with today? I hope you have great day! [speaker001:] Hello. How may I help you today? [speaker002:] I'm trying to use a promo code and it says it is invalid. This is very frustrating! [speaker001:] I see. Lets see if we can figure this out for you. May I have your name please? [speaker002:] Albert Sanders [speaker001:] Thanks Albert. How old is the promo code? [speaker002:] I got it 9 days ago [speaker001:] I see. Our promo codes are only valid for 7 days. [speaker002:] It didn't say anything like that in the email I received. [speaker001:] Let me see if I can get you a new one. [speaker002:] It was for 25% off. [speaker001:] Here is a new code. XCU5J.Give that one a try [speaker002:] Ok and it will be for 25% off also? [speaker001:] Yes [speaker002:] That seems to work. Thanks! [speaker001:] Great. Have a nice day. [speaker001:] Hello, what can I help you with today? [speaker002:] Hi i read in an email i received that i want to check the status of your account because your subscription was added to your account even though i do not want it. [speaker001:] Okay, can I have your name? [speaker002:] Rodriguez Domingo [speaker001:] I am sorry about that, the service has been removed and you will not be charged, [speaker002:] Ok great thanks Is my refund amount $40? [speaker001:] Is there anything else I can do for you? Yes $40 [speaker002:] No but thank you [speaker001:] Have a nice day, sorry about the erro [speaker001:] Hi [speaker002:] good afternoon, how can I help you? [speaker001:] Im Albert Sanders and I want to check the status of an order Order ID: 6170011163 this order right here The payment method is wrong [speaker002:] Sure, one moment. would you give me your ID account please [speaker001:] Account ID: ORKN10NZ1V [speaker002:] additional to this, would you give me your email and username to confirm the purchase [speaker001:] I dont have either of those sorry [speaker002:] oh ok, One moment please [speaker001:] ok [speaker002:] Ok, sorry for the inconvenience, you just want to change the current payment method? [speaker001:] yes that is correct [speaker002:] ok, your shipment in what state is it currently? [speaker001:] Its in CA [speaker002:] ok, and the status of this shipment? [speaker001:] It says delivered I guess its on the mailbox then can I change the payment method for future purchases then? [speaker002:] Oh.. I'm sorry to report that for this shipment I cannot change the method, only for future orders. sure! [speaker001:] Ok thanks a lot [speaker002:] tell me what payment method do you want to put [speaker001:] so I want to change from credit card to debit card [speaker002:] all set! [speaker001:] ok thanks a lot [speaker002:] a pleasure to help you have a nice day [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi. I want to check the status of my account because i have a shipping question [speaker001:] Sure! Can I have your name please? [speaker002:] David Williams [speaker001:] Thank you, David. Okay what was your question about shipping today? [speaker002:] I want to find out if my account includes International Shipping [speaker001:] Oh sure. Give me one second to check for you. Unfortunately your account does not offer international shipping. If you have any further questions about your subscription service you can check the FAQ page at the following link. [speaker002:] Why [speaker001:] Unfortunately only certain accounts have international shipping available. Your account is not in that category. [speaker002:] Okay [speaker001:] I apologize. Can I help you with anything else today? [speaker002:] How do i upgrade my account to support International Traveling [speaker001:] You would have to spend more money to get yourself into a higher tiered membership level. [speaker002:] Okay then thanks [speaker001:] Thank you and have a great day! [speaker001:] Hi, how may I help you? [speaker002:] the item i want to buy was much cheaper yesterday when i checked. why is there a price discrepancy and can you do something about it? [speaker001:] I understand, I should be able to help [speaker002:] ok [speaker001:] Can I have your full name or Account ID please? [speaker002:] Joyce Wu. XBLXC9UFNX [speaker001:] thank you Can I also have your Order ID [speaker002:] 4104639470 [speaker001:] Are you sure that's your Account ID? [speaker002:] X6LXC9UFNX [speaker001:] thank you, that one worked [speaker002:] ok [speaker001:] Our pricing is done by algorithms so they change frequently based on current market prices and competitor prices Unfortunately, I can't change any prices here. However, I can see you are unhappy so what I can do is create a Promo code for you to make up for the difference in price [speaker002:] ok what is the promo code that i can use? [speaker001:] VDOUD [speaker002:] thank you [speaker001:] It expires in 7 days [speaker002:] ok [speaker001:] you're welcome Can I help with anything else? [speaker002:] that is all [speaker001:] ok, have a good day [speaker001:] good afternoon, how can I help you? [speaker002:] Hi. I'm trying to access my account but I lost my username. [speaker001:] Oh, don't worry I will help you solve the problem [speaker002:] Thanks! [speaker001:] could you give me your full name or account ID [speaker002:] David Williams [speaker001:] additional to this would give me the zid code, email and phone number [speaker002:] Of course. My zip is 85689. Dw736949@email.com 670-5705 [speaker001:] ok everything in order, I'll give you your new username. dwilliams1 all set Mr. David [speaker002:] Perfect! Thanks so much! [speaker001:] a pleasure to help you have a nice day [speaker001:] Hi! How may I help you today? [speaker002:] Hi, can you tell me what your return policy is? [speaker001:] Sure! Let me pull up the information [speaker002:] I'm getting some gift items for a friend's birthday and need to know what it entails in case they don't like something. [speaker001:] What is your membership level [speaker002:] silver [speaker001:] Silver members can do returns for purchases made in the last 6 months [speaker002:] Okay, but are there limits on reasons why? Like it can only be for fit issues, etc. [speaker001:] No limits, as long as it is within the 6 months she can return it [speaker002:] Ok, thanks so much! That helps set my mind at ease now. Hopefully it doesn't come to that anyway. [speaker001:] Hopefully not Can I answer any other questions today [speaker002:] That was all I needed to know. Thank you for your help. [speaker001:] Enjoy the rest of your day [speaker001:] Good afternoon, how can I help you today? [speaker002:] HI I have a question about my account [speaker001:] Alright, I can look in to your account. What were you wanting to know? [speaker002:] I had returned a shirt I bought but I don't see the refund yet. Can you check the status? [speaker001:] I can help you with. Can I get your full name or Account ID? [speaker002:] Joseph Banter [speaker001:] Can I get your username, email address and Order ID so I can validate the purchase Joseph? [speaker002:] jb606221 jb606221@email.com 7472189999 [speaker001:] How long have you been waiting for this refund Joseph? [speaker002:] It's been almost a month three weeks [speaker001:] Yes, it should never take that long. What is your membership level? [speaker002:] silver [speaker001:] Just to clarify, you have already returned the item? [speaker002:] yes [speaker001:] This must be a company error. I am going to give you your credit right now. [speaker002:] ok thanks I sent it back over three weeks ago [speaker001:] That is all taken care of and I apologize about that. Is there anything else I can help you with? [speaker002:] no that's it thanks for your help [speaker001:] You should see your credit right away. Thanks and have a great day Joseph! [speaker001:] Hi, how can I help you? [speaker002:] Hi [speaker001:] Hi! [speaker002:] I need to add an item to my order [speaker001:] sure! [speaker002:] I forgot to add it to my cart earlier thanks, they are the $49 Guess Boots [speaker001:] sure! Can I have your name please? [speaker002:] Norman Bouchard [speaker001:] Thanks, and you account and order ID? [speaker002:] Account ID: FXXRCEBMDV Order ID: 5641647447 [speaker001:] Can yo tell me the shipping status of your existing order please? [speaker002:] It says delivered, but they haven't actually arrived yet. [speaker001:] ok, what is your membership level? [speaker002:] Gold [speaker001:] great, I'll go ahead and create a separate order since it's too late to add them to that order [speaker002:] thank you! [speaker001:] that way you get it ASAP [speaker002:] I appreciate it [speaker001:] you're very welcome, that is all taken care of. Anything else I can help with today? [speaker002:] Nope, that's all [speaker001:] excellent, have a great night, enjoy those new boots! [speaker001:] Hello, and thank you for being an AcmeBrands customer! How may I help you? [speaker002:] Hello. Can you help me please? [speaker001:] Sure, what is going on? [speaker002:] I want to buy a pair of jeans but look like my cart is not updating. I can't put the item in my cart. [speaker001:] I can help you with that. Can you try refreshing the page and adding your item again? [speaker002:] Ok. I'll try no. Still doesn't work [speaker001:] We still have a few things we can try. Can you check whether the item is out of stock? It will show this on the bottom left-hand side of the product page. [speaker002:] ohhh.. Now I see that. Yeah.... It is out of stock. [speaker001:] It should be back in stock soon. Is there anything else I can help you with? [speaker002:] Can I get a notification if it is back? [speaker001:] Sure! It will be sent to your email. [speaker002:] Ok. Sounds good Thank you [speaker001:] You're welcome! Have a nice day. [speaker001:] Hello [speaker002:] Hello, how can I help you today? [speaker001:] Could you tell me more about this particular product? [speaker002:] Sure, what questions do you have? [speaker001:] Does the Guess Jacket have a hidden zipper? And does it have a detachable hood? [speaker002:] It does in fact have a detachable hood. There are several buttons on the collar that allow you to remove it. I am not aware of any hidden zippers [speaker001:] Okay, thank you for the information! [speaker002:] No problem, is there anything else I can do for you? [speaker001:] Nothing else. Thank you! [speaker002:] No problem. Have a great rest of your day. [speaker001:] Hello! How can I be of help to you today? [speaker002:] Hi, I wanted to purchase the Michael kors jeans, but it seems the is much higher than other stores [speaker001:] The price is much higher? [speaker002:] sorry, yes the price [speaker001:] Okay Let's look into that for you Can I grab your full name and Account ID? [speaker002:] Albert Sanders and 30XZQGZMVV [speaker001:] Just to clarify, have you already placed an order and you are upset you found a lower price, or are you just considering placing an order? [speaker002:] yes i already placed the order i've the id [speaker001:] Okay I will need that. What is the order ID? [speaker002:] 3434787854 [speaker001:] Okay, so I've taken a look at the order, and unfortunately it is just one of those situations where the prices change. A lot of things can influence this and it is largely something that cannot be controlled. I wish I had a better answer for you. [speaker002:] So, I have to pay this higher price? Maybe then I'll just cancel the order [speaker001:] I'll go ahead and make a one time exception here and provide you with a promotional code. [speaker002:] all right thank you [speaker001:] JP0FA Is there anything else I can help you with today. [speaker001:] Hello! How can I help you today? [speaker002:] I was on your website, but whenever I try to search, all I get is a spinning circle. Nothing ever comes up. [speaker001:] I'm sorry to hear. Let me check on that for you. [speaker002:] Thank you. [speaker001:] Can you try logging out and back in, please? If that doesn't work, I have some other things we can try. [speaker002:] I tried that, but it didn't work. [speaker001:] Okay, I'm sorry to hear. Can you try clearing your cookies? [speaker002:] Let me try that. That seemed to have worked. [speaker001:] Great! Can I help you with anything else? [speaker002:] No, that was all! [speaker001:] Okay, have a nice day! [speaker001:] Hello. Thanks for contacting the client support, how may I help you today? [speaker002:] What do you have to do to cancel a subscription? [speaker001:] It'd be my pleasure to look into that for you. May I start by getting your full name? [speaker002:] Chloe Zhang [speaker001:] One moment, Ms. Zhang. YOU can cancel at any time and you will not be charged for unused months. But, you are responsible for the charges related to the current month. Does that answer your question? [speaker002:] Pretty much. Do you know if I would have to wait until after an order is shipped to cancel the subscription? [speaker001:] As long as they are in the same month, there is no issue either way. [speaker002:] Okay. That's sounds reasonable [speaker001:] Is there anything else that I can do for you today? [speaker002:] No that's all i need. thanks [speaker001:] We appreciate you shopping with us, have a great day! [speaker001:] hi how can i help you? [speaker002:] Hi, it wont updaye after i add an item to my cart Update Hello [speaker001:] sure, what is your name? [speaker002:] Chloe Zhang [speaker001:] Can you please try refreshing the page and add the item again? [speaker002:] Yes i did that still wont work [speaker001:] Can you please try logging out of your account and back in? [speaker002:] Yes i did that, still nothing [speaker001:] PLease check if the item is out of stock, you can see that on the bottom left of the page? [speaker002:] Oh yes that kyst have been it Must* [speaker001:] great, do you need anything else? [speaker001:] Thanks for choosing AcmeBrands! How can I be of service? [speaker002:] Hi, so I would like to change my shipping speed if that's alright? I accidentally clicked the faster one when i wanted the one for next week so I wouldn't have to pay so much. [speaker001:] Happy to help. Can you please give me your full name so that I can pull up your account? [speaker002:] Sure thing it's Joseph Banter [speaker001:] Thank you, Joseph. To verify your identity, may I please have your order ID and account ID? [speaker002:] Sure thing my order ID is 1055716007 And my Account ID is TRL7BLS54D [speaker001:] Got it, thanks! Can you please tell me the shipping status? [speaker002:] Sure thing, thank you It says Order Recieved [speaker001:] Okay, then changing it will be no problem. [speaker002:] Oh that's so awesome to hear [speaker001:] Just for my records, can you please let me know your membership level? [speaker002:] Sure thing it's Silver [speaker001:] Okay, you're all good to go. Can I help you with anything else? [speaker002:] I think that's everything thank you [speaker001:] You're welcome, have a nice day! [speaker001:] Hello, this is Danny from ACME. How may I assist you today? [speaker002:] hi I changed my mind and would like a refund please Joseph Banter 9822904325 [speaker001:] Sure, no problem. Are you returning an item? [speaker002:] yes I don't like how it fits [speaker001:] Okay, I'm sorry to hear that. So I have your account open. Now I just need your email and username. [speaker002:] jbanter1@email.com jbanter1 [speaker001:] What is your membership level? [speaker002:] gold [speaker001:] That's great! Gold members get unlimited returns. [speaker002:] awesome good to hear [speaker001:] Now I need your full address to send you the shipping label. [speaker002:] 6062 Lexington Ave San Mateo, NY 30889 [speaker001:] Would you like to return via mail, at one of our stores, or at one of our Drop off Centers? [speaker002:] drop off please [speaker001:] Okay, you're all set. Is there anything else I can help you with? [speaker002:] no thanks [speaker001:] Then have a great day. Thank you for being an ACME customer! [speaker001:] Hello, how can I help you? [speaker002:] I have a question about my account I returned these boots I bought awhile ago but I don't see a refund on my account. [speaker001:] I'm sorry to hear that. Can I please have your name and account number? [speaker002:] my name is Chloe Zhang the number is 9074953874 [speaker001:] Thanks, can I please have your username, email address and order number? [speaker002:] user name is cz415332 email is cz415332@email.com order id is 9074953874 [speaker001:] I am showing that your refund is in progress and depending on you financial institution you should see it within 24-48 hours. [speaker002:] oh ok then I guess I'll just wait then thanks for checking! [speaker001:] You're welcome, sorry for the inconvenience. Is there anything else? [speaker001:] Hi! Thank you for contacting us today. How can I help you? [speaker002:] Hi! I am looking at the Tommy Hilfiger shirt that costs $59. Do you have it in a medium? [speaker001:] I can look into that for you. Can I have your name please? [speaker002:] yes, I am Norman Bouchard [speaker001:] Thank you Norman. I do see that shirt and it comes in a medium. If it is out of stock, our stock is refilled the second week of every month [speaker002:] ok. Thank you! I will check back next week. [speaker001:] Great! Is there anything else I can assist you with? [speaker002:] no, that is it. Thanks again! [speaker001:] You're Welcome. Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I was trying to order something online and use my promo code I got but it keeps coming up as invalid [speaker001:] Happy to help, may I have your full name please? [speaker002:] Rodriguez Domingo [speaker001:] thanks Rodriguez. I will check if the promo code is still valid. [speaker002:] I just got it two days ago. [speaker001:] Okay, what is your membership level? [speaker002:] Silver [speaker001:] I'll generate a new code for you because you are a valued member. [speaker002:] Thanks for that [speaker001:] The valid promo code is LD7DK. You may use it now. [speaker002:] Great! Thanks! [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No, that was all for me [speaker001:] Have a nice day! [speaker001:] Thanks for being an AcmeBrands shopper! How may I help you? [speaker002:] yes, Will you check my subscription please? [speaker001:] Sure, what would you like to know about it? [speaker002:] I may need to pay for it i would likw to find out how much is due [speaker001:] No problem. May I have your full name? [speaker002:] Crystal Minh [speaker001:] May I also have your account ID and order ID? [speaker002:] 3TGNY8RL0Z 5651977251 [speaker001:] Okay. I'll find out your amount due right now. You owe $49 and it is due in three days. I am sending you a link that will allow you to check the status yourself if you ever need to. [speaker002:] ok. can I pay that now please? [speaker001:] Sure! Is it okay to use the credit card on file? [speaker002:] ok [speaker001:] You're all set! Is there anything else I can help you with? [speaker002:] no And thanks [speaker001:] You're welcome! Have a nice day. [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I want to get a refund on an Item I just bought because I changed my mind. [speaker001:] Okay. May I have your full name? [speaker002:] David Williams [speaker001:] And now to validate your purchase, may I have your username, email address, and order ID? [speaker002:] davidw73 davidw73@email.com 3363686328 [speaker001:] Thank you. Why would you like a refund? [speaker002:] changed my mind [speaker001:] Fair enough. How would you like the refund given to you? [speaker002:] Paypal [speaker001:] I'm sorry, we aren't equipped to give them via Paypal. You can do it through a gift card, getting it put back on your account, a paper check, or directly onto your credit card. [speaker002:] gift card is fine [speaker001:] What address should we send it to? [speaker002:] 1300 Brushwick Dr San Lima, CA 24568 [speaker001:] How much should the refund be? [speaker002:] 74. [speaker001:] You will receive your gift card in the mail soon. Is there anything else you need today? [speaker002:] Great thank you. That's all I need [speaker001:] You're welcome. Have a nice day! [speaker001:] Hello, how may I assist you? [speaker002:] Hi, I need to scheck the status of my order please. [speaker001:] Sure, what's your name? [speaker002:] Joseph Banter [speaker001:] Thank you. Can you be a bit more specific about what you mean by status? [speaker002:] The delivery time I received in my confirmation email was wrong. I need to change it. [speaker001:] Okay, sorry and you mean time of day, and not day of the weekdate, correct? [speaker002:] Yes. [speaker001:] Great. What's your account and your order ID? [speaker002:] I need it to be delivered in the morning while someone is at home. Account ID: CJTAVCBKAY Order ID: 2634357625 [speaker001:] I've located your account with us. What's the shipping status of the order? [speaker002:] It said In Transit [speaker001:] Unfortunately that means it is in transit and there's nothing we can do. If it needs to be signed for, often times they will just bring it back to the post office and you can pick it up there. I am sure this isn't what you wanted to hear, I apologize. Is there anything else I can help with? [speaker002:] You know, I can't believe that you can't do anything. I am a Gold member. Doesn't that count for anything? [speaker001:] If it's in transit, then it has left the facility already and is on a truck. It gets picked up by the postal carriers, FedEx or UPS. We aren't notified about which truck they go on. [speaker002:] Oh well. [speaker001:] I understand your frustration though. I know you expected it in the morning and that's why you scheduled the delivery to be for that time. Somewhere along the way, a mistake was made and the delivery time was altered. [speaker002:] Well, I didn't alter it. [speaker001:] We truly do appreciate your business, especially as a Gold member, but I can't think of anything I can do to try to change the course of events. Yes, I understand. It was probably done by our fulfillment team. [speaker002:] Okay, then. I guess that's it. [speaker001:] Thanks. Have a great day [speaker001:] Hi, thanks for contacting AcmeBrands, how can I help you? [speaker002:] Hi, I need to check on a package [speaker001:] Sure, I can help you with that. Can I get your full name or Account ID? [speaker002:] Sure, my name is Rodriguez Domingo [speaker001:] Thank you Rodriguez Can you tell me precisely what information you'd like about your package? [speaker002:] I ordered something a while ago, but I haven't gotten the package yet [speaker001:] Can I get your account ID and order ID to check on that particular order? [speaker002:] Sure. hold on a sec while I find the info... OK, the account name is GHDL1YIRHO I know it's weird, my wife picked it And the order ID is 5917626739 [speaker001:] Thank you very much. And do you have your username and email address as well? [speaker002:] Yeah my user name is rd147319 and the email is rd147319@email.com [speaker001:] Thank you for that. How long have you been waiting for the shipment? [speaker002:] Like 2 weeks, and I'm a gold member so it should have been here within 3 days I think [speaker001:] I will go ahead and ship a new order for you. Can I get your mailing address? [speaker002:] No, that won't work, I needed the item by today anyway Can I just cancel the order and get a refund? [speaker001:] Yes, I can do that for you. How would you like to be refunded? [speaker002:] You can just return the money to the card I used [speaker001:] Can you please confirm your credit card number for me? [speaker002:] I don't have that info on me. Is it not in my records? [speaker001:] I'm afraid I need to confirm it to credit that card. I could also issue you a paper check, prepaid gift card, or add credit to your account. [speaker002:] Let's just add credit to my account then [speaker001:] How much was the order for? [speaker002:] $198 [speaker001:] I've added that amount to your account. I'm sorry for the invoncenience. Is there anything else I can do for you today? [speaker002:] Do you know why the package never came? [speaker001:] I'm afraid I don't have that information. [speaker002:] Ok, well I guess that's it. Thanks for your help. [speaker001:] Thank you. Have a nice day. I'm sorry again for the problem with your order. [speaker001:] Hello, thank you for contacting us, how can I help you today? [speaker002:] hi, the item i bought is overpaid compared to the competition. I would like to figure out why is there a price discrepancy? [speaker001:] Sure thing. Im certain I'll be able to help with that. Can I have your First and last name please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you very much, this is an inquiry about a competitor price discrepancy correct? [speaker002:] yes [speaker001:] Alright, can i please have your Account ID and Order ID? [speaker002:] Account ID: 7ONTAJ5TP2 | Order ID: 5329662736 [speaker001:] Thanks so much. The prices on our products are determined by an algorithm. Often times the prices will change and update based on the information we have available. I'm very sorry for any inconvenience this may have caused.. [speaker002:] Okay, i just wanted to understand why the price were different. Thank you for allowing to understand more about this. [speaker001:] Not a problem, always feel free to come to us with any questions or concerns you may have. Was there anything else I can help you with today? [speaker002:] Thank you and i will. No that is all i needed help with. [speaker001:] Thank you for shopping with us. I hope you have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I would like to confirm my shipping address It seems to be different from what was in my order [speaker001:] I see, let me check that for you. [speaker002:] My name is Rodriguez Domingo My account id is NKNEV9AK0F The order id is 2801903670 Hello? [speaker001:] Did you receive an email indicating that something might be wrong? [speaker002:] Yes It has the wrong street address My actual address is 6133 Lincoln Ave, Jacksonville, TX 42087 [speaker001:] Did you want to change your listed address, Mr. Domingo? [speaker002:] Yes, please change to that address I just gave you [speaker001:] what is the current shipping status of the item? [speaker002:] It is out for delivery It seems that it is en-route Okay, can it be changed? [speaker001:] Could I just get your email address? [speaker002:] rodriguezd390@email.com [speaker001:] And your username please. [speaker002:] rodriguezd390 [speaker001:] Thank you. Okay, I've changed the address for you. Can I help with anything eslse? [speaker002:] That is all I appreciate your help [speaker001:] Have a nice day. [speaker001:] Hi. How can I help you today? [speaker002:] i would like to know more about a product that i am thinking about buying. how long is the arm length of the calvin klein shirt? [speaker001:] If the shirt is small it's 32 inches, if it's medium it's 34 inches, and if it's large it's 36 inches [speaker002:] ok thank you [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] that is all [speaker001:] Ok, I'll end this chat now [speaker001:] Hi, how can I help you? [speaker002:] Hi there, It looks like I am being charged for something, but I haven't placed an order yet My name is Crystal Minh and I am a guest memeber [speaker001:] Thank you, I will look into this for you. Can I have your username, email address and order ID [speaker002:] Order ID: 5695053978 Email Address: cm970434@email.com Username: cm970434 [speaker001:] I am sorry, I am showing that a charge was not made so there is nothing to worry about. It was just an error. [speaker002:] nice to hear, okay, won't worry then thanks [speaker001:] Have a nice day [speaker001:] Hello, how can i help you [speaker002:] Hi! I was trying to make a purchase but for some odd reason my cart is not updating when I add the item into it. [speaker001:] Okay, id be happy to help. [speaker002:] Thank you [speaker001:] That sounds like a troubleshooting issue so we will troubleshoot together. [speaker002:] Sure. Thank you [speaker001:] Okay first try to refresh the page. and try again [speaker002:] Okay. I did. It's still not updating. [speaker001:] Now try to log out and back in [speaker002:] Okay. I tried logging out and logging back in. It is updating now. Thank you [speaker001:] Great, Glad it works now! Do you need anymore help [speaker002:] Thats all. Thank you for your help [speaker001:] Have a great day! [speaker001:] HI what can I do for you? [speaker002:] Hello I would like to confirm my shipping address because I got an email implying otherwise [speaker001:] Sure, can I have your name? [speaker002:] Crystal Minh [speaker001:] DO you know the shipping status? [speaker002:] order received [speaker001:] Can I have your username, email address, and order ID please [speaker002:] Email Address: crystalminh967@email.com Username: crystalminh967 Order ID: 6480494819 [speaker001:] What is the correct address? [speaker002:] 8495 Brushwick Dr San Lima, WA 20567 [speaker001:] Anything else I can do for you? [speaker002:] No that is everything, thank you for your help [speaker001:] Have a good day [speaker001:] Why is the item cheaper yesterday compared to today? [speaker002:] that's a good question our pricing algorithms have a mind of their own. Let me check for you. What is your name please? [speaker001:] Chloe Zhang [speaker002:] let me check on your order, what is your account & order ID please? [speaker001:] EMS4OTROAE 3636195296 [speaker002:] ok that seems fine I'm afraid the pricing info appears to be accurate [speaker001:] ok [speaker002:] I am so sorry is there anything else I can do for you today? [speaker001:] no [speaker002:] well hopefully you will still stay as one of our valued customers have a good day [speaker001:] Hi! How can I help you today? [speaker002:] The website seems to be running really slow today [speaker001:] Oh, I am sorry about this, I am going to write up a report to the website team. [speaker002:] Is there anything on my end I can do to make it work faster? [speaker001:] Can you try logging in and out of your account? Of course! We are going to figure this out. [speaker002:] Yes. I have done that and it's still slow. [speaker001:] Can you try to visit another website and see if it is slow as well? [speaker002:] I visited another website and theirs seems to be fine. Just seems to be affecting yours. [speaker001:] Ah, alrighty, I can go ahead and purchase the item for you if you want me too. [speaker002:] That would be great! [speaker001:] Great! What is the credit card number? [speaker002:] 5555 4444 3333 2222 [speaker001:] Alright, and what is the Expiration Date? [speaker002:] 0222 [speaker001:] Fantastic, and what is the name of the item you are buying today? [speaker002:] Product: Jeans Brand: Tommy Hilfiger [speaker001:] The item has been purchased! Is there anything else I can help you with today? [speaker002:] Nope that is all. Thank you so much! [speaker001:] No problem, if you need anything else do not hesitate to contact. Have a good day also! [speaker001:] Hello. How may I help you today? [speaker002:] Hello I recently ordered Jeans from Guess for 59 dollars because I got an email saying a different item will be delivered. My order number is 0425200784 [speaker001:] Does the order show correctly when you log into your account? [speaker002:] Yes it does. [speaker001:] Can I have your name and account ID please? [speaker002:] Joseph Banter OBDOWMMO8O [speaker001:] Thank you Joseph. Let me look into this for you. One moment please. Can you verify the account ID and order ID. I am unable to find these. [speaker002:] Account ID: OBDOWMMO8O Order ID: 0425200784 [speaker001:] These are not pulling up in the system. Does the email match the order ID and account ID? [speaker002:] I'm not sure. My email is josephb8@email.com it maches with my account ID [speaker001:] I am showing there may be an error with that email from our end. Can you tell me the shipping status? [speaker002:] it is out for delivery [speaker001:] Joseph since the item is out for delivery, lets wait until you receive the package. If the item is wrong then we can process a return. [speaker002:] Okay, should I email you guys to process the return? [speaker001:] You can contact us the same way through chat and we can take care of it for you. [speaker002:] Sounds good thank you [speaker001:] You are welcome. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I was hoping to buy a few spring pieces and wanted to know when the spring collection will be available. [speaker001:] Yes, our Spring collection is currently active. specifically, it opened on April 3rd, so you are right on time [speaker002:] Okay Thank you [speaker001:] You're welcome. Is there anything else I can help with while we're here? [speaker002:] No that is all [speaker001:] Excellent, have a great day [speaker001:] Hello, how may I help you? [speaker002:] Hello, I would like to return an item. I got the wrong size. [speaker001:] Okay, can I have your full name please? I will also need your username, email, and order ID. [speaker002:] Joseph Banter [speaker001:] Thank you, I will also need your username, email, and order ID. [speaker002:] Username is josephb9 email is josephb9@email.com order ID is 8719201831 [speaker001:] May I have your membership level? [speaker002:] Gold [speaker001:] Okay, I'll need your full address for the shipping label. [speaker002:] 1424 Woodshore St La Fayette, MI 20570 [speaker001:] Would you like to process your return by mail, drop off center, or in store? [speaker002:] By mail would be best. [speaker001:] All done, your return will be processed by mail. Is there anything else you need? [speaker002:] No, thanks for your help. [speaker001:] You're welcome, have a nice day. [speaker001:] Hello? [speaker002:] Hello, Thank you for contacting us today. What can I help you with? [speaker001:] hi diddly ho there I'm just wondering when my promo code-diddly-ode expires I want to buy "stuff" u there home slice? [speaker002:] Sure thing, lets see what I can do to help. [speaker001:] f'sho U complete me sorry wrong chat [speaker002:] First can I have you first and last name to get your information pulled up? [speaker001:] David Williams [speaker002:] Do you happen to remember when you got your promo code? [speaker001:] No I was pretty drunk when I got it Maybe 2 weeks ago? [speaker002:] Haha, not a problem. Promo codes usually only last for 7 days so it may be expired let me check our system just to be sure [speaker001:] Can I have your promo code then? You'd be hooking a black brutha up Just kidding I'm not black [speaker002:] We'll see what I can do to help [speaker001:] Unless it will get me a promo code [speaker002:] What is your membership level? [speaker001:] Silver [speaker002:] Great news! as a valued member I can issue a new code for you! [speaker001:] NO SHIT? Dude I'm so happy I'm crying [speaker002:] I'm glad I could help, let me get that generated for you. Your new code is LMRUJ [speaker001:] Amazing! Thanks so much [speaker002:] No problem, is there anything else I can help you with? [speaker001:] No I think that's it. Thank you [speaker002:] Thanks for shopping with us, have a great day! [speaker001:] I want to remove the second item I bought accidently. [speaker002:] Sure, I can help you with that. Can I have your full name or account ID? [speaker001:] Chloe Zhang,ACDBUYRNPQ [speaker002:] And can I have your order ID as well please? [speaker001:] 9206349828 [speaker002:] Do you have the shipping status Chloe? [speaker001:] Order Received [speaker002:] Great, I can refund the order and have removed the item from your order. [speaker001:] thanks. [speaker002:] Can you confirm the total cost that needs to be refunded? [speaker001:] 74 dollars. [speaker002:] Thank you, your account has been refunded. Is there anything else I can help with? [speaker001:] no, have a great day! [speaker002:] Thank you, you too! [speaker001:] Hello. How may I help you today? [speaker002:] I was wondering the status of my subscription? [speaker001:] Are you wondering if its active? May I have your name please? [speaker002:] I want to know when my annual fee is due and what the status is. David Williams [speaker001:] Can I have your account ID and Order ID? [speaker002:] Account ID: 4D4EHKPGCT Order ID: 2923643663 [speaker001:] Your account is no longer active. It was due three days ago. [speaker002:] oh no! Can I reactivate it [speaker001:] Yes. It is $20 [speaker002:] Okay. I'll pay that now if I can [speaker001:] Using the credit card on file? [speaker002:] thats fine [speaker001:] Ok Everything is updated. Anything else I can help you with? [speaker002:] No that is all thanks [speaker001:] Great have a nice day. [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hi I was charged for items but I never placed an order [speaker001:] Oh no, let me take a look into this. I do apologize. May I have your full name or account id? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal, to verify may I have your username, email address, and order ID? [speaker002:] Email Address: cminh314@email.com Username: cminh314 Order ID: 2165888273 [speaker001:] Thank you, let me check our system please. May I have your membership level? [speaker002:] Gold [speaker001:] I sincerely apologize this was a company error, I am processing the credit back to you now. Is there anything else I may help you with today? [speaker002:] That's all. Thanks [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how can I help you today? [speaker002:] I would like to check the status of my order because it seems like my shipping was way too high [speaker001:] Sure, let me look into it. First, I need your full name and account ID please. [speaker002:] David Williams, Account ID: M2JPZRA25W [speaker001:] Alright, next I need your Order ID [speaker002:] Order ID: 6242584353 [speaker001:] Do you know if the item has already shipped or not? You should have an email with the status of the order [speaker002:] Shipping Status: Delivered but i haven't received anything for you guys [speaker001:] Alright, if it is marked as delivered you should be getting the item in the next day Sometimes the carrier marks an order as delivered before it actually is dropped off at the door I can not downgrade the shipping to lower the costs at this point since it has already shipped out and is out for delivery [speaker002:] If i don't get it by tomorrow i would like to cancel my order and get a refund [speaker001:] Sure. If you have not received it by end of day tomorrow, just let us know and we can cancel the order and give you a full refund [speaker002:] Okay thank you [speaker001:] No problem. Is there anything else I can do for you today? [speaker002:] no that will be all [speaker001:] You have a great rest of your day. [speaker001:] Hello, how may I help you today? [speaker002:] Hello. I made an order but i accidentally picked the wrong size. I need to remove it from my order. [speaker001:] I'd be happy to help out with that. Can you send me either your full name or account ID, please? [speaker002:] i didn't actually mean to purchase it: yes, my name is Alessandro Phoenix [speaker001:] No worries, we'll make sure to get that removed. Can you also give me your account ID and order ID? [speaker002:] yes, my account id is 9MWTWP6CG6 and the order id is 7721314924 [speaker001:] Thank you, I can see the order that you placed now. Can you let me know what the status of the order is currently? [speaker002:] it says out for delivery [speaker001:] Ok, I have that noted down. Last thing, can you tell me what your membership level is? Cancellations are handled slightly different depending on the membership level. [speaker002:] sure, it's gold [speaker001:] Great, then we will go ahead and refund the item immediately. You will still receive the item along with the rest of the items you ordered, though, so when it arrives, please get in contact with customer service so they can send you a return label an [speaker002:] ok sounds good [speaker001:] Can you let me know the cost of the item so I can initiate that refund? [speaker002:] 59 dollars [speaker001:] Great, you'll be be receiving a refund shortly. Is there anything else I can help with today? [speaker002:] no that is it, thanks [speaker001:] No problem, enjoy the rest of your day! [speaker001:] Hello! Thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hello I have an issue that I need assistance with. [speaker001:] Okay, please explain the issue and I'll do my best to resolve it. [speaker002:] I am disputing my bill because I was charged twice for an item I purchased. [speaker001:] You were charged twice for the same order or for a single item in your order? [speaker002:] I have the premium subscription, I certainly was not expecting this to happen. I was charged twice for my order. [speaker001:] I'm sorry that's happened. I'll be happy to take a look at your account and billing to find a solution. [speaker002:] That would be terrific [speaker001:] Could you please provide me with your full name, account ID and order number. [speaker002:] a8rbp1tu7h that was my account number Whoops I do not have an order number oh no what do I do? [speaker001:] It's okay, I'll be able to locate your account with your full name. [speaker002:] Rodriguez Domingo [speaker001:] Thank you. I'll pull up your account. [speaker002:] oh my thank you whew I was worried there for a moment wow you are the best thank you for your help [speaker001:] Don't worry and I'm happy to help. I've confirmed that there was a billing error on our part. I'm very sorry about that. Are you one of our Gold or Silver members? [speaker002:] I am a bronze member [speaker001:] Thanks okay, it's was our error and we'll be happy to remove the extra charge for you. Please confirm the amount that was overcharged to your form of payment. [speaker002:] Thank you, it was $69 I understand goof ups happen from time to time. [speaker001:] I've successfully updated the order to reflect the $69 order and you should see the change on your order details and billing shortly. [speaker002:] thats great news! [speaker001:] Is there anything else I can help you with today? [speaker002:] Thank you for your help, that was all I needed. Have a terrific day! [speaker001:] You're welcome and thank you for being so understanding. I hope you have a great day. Good-bye! [speaker001:] Hello, how can I help? [speaker002:] Hi, I need to get a refund for something. [speaker001:] What is the reason for the refund? [speaker002:] I've changed my mind, I don't want it, and I don't think it's shipped yet. [speaker001:] May I have your full name or account ID? [speaker002:] L4FH1MHUVM is my account ID. [speaker001:] May I have your username, your e-mail address, and the order ID? [speaker002:] jbanter5 jbanter5@email.com And the order ID is 8656599840. [speaker001:] How do you want the order refunded? [speaker002:] I guess just credit my card for the purchase price. [speaker001:] Gift card, check, credit, or store credit? Ok. How much was the order? [speaker002:] 84.00. [speaker001:] The order has been cancelled and $84 will be credited on you card on file. Your card. [speaker002:] Great! Thanks for your help. Got it. [speaker001:] Is there anything else I can do for you? [speaker002:] Nope. You have a great day now. [speaker001:] You too, goodbye. [speaker001:] Hello. Thanks for contacting the customer support team, how may I help you today? [speaker002:] There is some random fee on my order??? [speaker001:] I'm sorry to hear that. I can help figure that out for you. Can I start by getting your full name? [speaker002:] Chloe zhang [speaker001:] I'll just need your Account ID and the Order ID associated with the account so I can research that for you. [speaker002:] MDRJAEJRIL 2666056044 [speaker001:] Let me just check on that fee for you. It was a mistake on our part. I'll take care of that right away for you. [speaker002:] Thank you [speaker001:] What is your membership level? [speaker002:] Bronze [speaker001:] and how much was the item that you were overcharged for? [speaker002:] 35 [speaker001:] I've removed the fee and we certainly apologize for the mistake. Is there anything else that I can help with today? [speaker002:] No that is it [speaker001:] We appreciate you shopping with Acme, have a tremendous day! [speaker001:] Hi, how can I help you? Are you there? [speaker002:] Hi Sorry I am really frustrated [speaker001:] Hi how can I help [speaker002:] I saw these boots on your site that look so cool. I really want them When I saw them yesterday, they were really cheap. But now they are much more expensive That's not fair!! Why are the boots more expensive now? [speaker001:] I understand. That can be very frustrating Let me pull up your account and we can discuss it [speaker002:] Okay [speaker001:] Can I have your full name or Account ID please? [speaker002:] Joyce Wu Call me Joy [speaker001:] ok thank you [speaker002:] [Although I don't feel very joyous today] [speaker001:] I understand! Joy, can I have your Account ID and Order ID please? [speaker002:] RULADBZ9CW 7435525449 [speaker001:] Thank you Our prices are often changed automatically using an algorithm [speaker002:] Okay [speaker001:] It takes current market price and competitor prices into account when making changes [speaker002:] But I am a Gold member! That's not fair to make me pay a higher price. Can you honor the price from yesterday? [speaker001:] Unfortunately, I can't do anything about the pricing changes. I do understand your frustration and we value our Gold members! [speaker002:] Seriously? That's so disappointing I want to speak to a manager [speaker001:] What I can do is create a Promo code for you now [speaker002:] Oh, really? Well that would be good too:] [speaker001:] Yes, It will give you a discount equal to what you spent! We value you as a customer [speaker002:] Oh, I am happy with that fix [speaker001:] Great! We want you to leave happy at the end of the day! Let me create the Promo code for you now [speaker002:] Great [speaker001:] Ok, here is your Promo code: 6QEUU Use it at check out next time you shop with us [speaker002:] Thank you! It means a lot to me that you are willing to fix this [speaker001:] Your welcome! Glad to help a loyal customer Can I do anything else for you today? [speaker002:] No, that was it [speaker001:] Ok, have a great day Joy [speaker002:] You also [speaker001:] Good bye [speaker001:] Hello, how can I help you today? [speaker002:] hi there I think i signed up for premium. Im not sure it went through can you give me an update on its status? [speaker001:] Alright, you were just wanting to know if your subscription was active? [speaker002:] Yea i want to make sure i have it [speaker001:] Can I get your full name or Account ID to pull up your account? [speaker002:] Chloe Zhang 34ECKQZLIA [speaker001:] Thanks Chloe. To verify your identity can I also get your Order ID? [speaker002:] 7331807242 [speaker001:] I just pulled up your account and your subscription is currently not active. [speaker002:] Oh no Can we get it on my account again? [speaker001:] Your balance was due yesterday so it isn't a problem. [speaker002:] Ok ill set it up again [speaker001:] I just sent you a link to your account so you can access it. Do you have your username? [speaker002:] Thank you for your help No i dont [speaker001:] You will need your username to access your account. It is czhang1 If you like, I can pay the bill for you today. [speaker002:] Yes that would be great [speaker001:] I have put it on your card on file. Is there anything else I can do for you today Chloe? [speaker002:] No thanks youve been great [speaker001:] Thanks so much! You have a wonderful day! [speaker001:] Hello! How may I help you? [speaker002:] You guys messed up my address. It's off by a number. [speaker001:] Alright, may I have your full name? [speaker002:] My account should be 9027 1st ave but it is listed as 9026 1st ave. Chloe Zhang [speaker001:] Alright, may I have 3 pieces of information to verify your identity? Such as Zip-Code, Account ID and Email? [speaker002:] E mail address is Czhang71@email.com Username is Czhang71 Password is scCniP0X Is that enough? [speaker001:] Yes, thank you. What is your new desired address? [speaker002:] 9026 1st Ave, San Lima, MI 67100 [speaker001:] It has been updated and fixed, thank you and we apologize for the mistake. Was there anything else you needed today? [speaker002:] Thanks that's it, goodbye now. [speaker001:] Have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] I have a premium subscription and would like that extended because I need some more time to get money. [speaker001:] Let's see what we can do. May I have your full name? [speaker002:] In other words, I need more time to be able to pay for it. David Williams [speaker001:] I understand. May I also have your account ID and order ID? [speaker002:] Account ID: YP14GA281O Order ID: 4485399042 [speaker001:] Thanks! What level of membership do you have? [speaker002:] bronze [speaker001:] In that case, I'm very sorry but we cannot offer an extension. [speaker002:] Why not? [speaker001:] Only silver and gold members are permitted extensions, unfortunately. [speaker002:] If you are unable to, may I speak with a manager? [speaker001:] Yes. What number would you like the manager to call? [speaker002:] 072-7431 [speaker001:] A manager will call you later. Is there anything else you need? [speaker002:] no [speaker001:] I'm sorry I couldn't be of more help today. [speaker001:] Hi, how can I help you? [speaker002:] I'd like to know if I still have my subscription service. I want to keep my discounts. [speaker001:] I can look at that, can I have your name? [speaker002:] Crystal Minh [speaker001:] Thank you, can I have your account ID and order ID? [speaker002:] SB6ACDMIKE and 6808413332 [speaker001:] You account is still active, but you do have an account balance of $14 and it was due yesterday. [speaker002:] I would like to pay that [speaker001:] I can send you a link so you can log and make that payment if you would like [speaker002:] I want to activate it that would be great [speaker001:] Is there anything else I can do for you? [speaker002:] that is all [speaker001:] Have a good day [speaker001:] Hi, how can I help you? [speaker002:] I'm trying to check on my order and I can't get into my account [speaker001:] what seems to be the problem? [speaker002:] I forgot my username [speaker001:] ok, let me help you with that. What is your name please? [speaker002:] Rodriguez Domingo [speaker001:] oh dear i think I have had this problem before. one moment [speaker002:] ok [speaker001:] that's better! I need your zip code and email please [speaker002:] 71757 rd494029@email.com [speaker001:] or your phone number perfect, thanks. fine, the system verifies you. Your username is rdomingo1 [speaker002:] Great. Thanks. [speaker001:] is there anything else? [speaker002:] No, thank you [speaker001:] great, have a wonderful day [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi there [speaker001:] Hi [speaker002:] I would like to know why so many of the items here are out of stock [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Norman Bouchard [speaker001:] I am going to notify the purchasing department to let them know that there is a problem with too many items are out of stock. They will look into it. [speaker002:] okay [speaker001:] I am sorry that you have been finding things out of stock, but hopefully next time you will find everything you need. Can I help you with anything else? [speaker002:] That's all [speaker001:] Have a good day. [speaker001:] hi how can I help you? [speaker002:] Hello. I was hoping you could provide me information about cancelling my subscription. [speaker001:] . You would like to cancel your subscription? [speaker002:] Yes. I'm just wondering what the policy is about cancellation. [speaker001:] the policy? [speaker002:] Yes please. I just want information about cancelling my subscription. [speaker001:] hmm just a moment. OK you may cancel it at anytime you will not be charged for future months but, you will be responsible for the current month only you would still have access to all of the services for the final month does that answer your question? [speaker002:] Great! Yes that answers my question! [speaker001:] is there anything else? [speaker002:] That was it for today. Thank you! [speaker001:] you are so very welcome have a good day [speaker001:] Hi how can I help you [speaker002:] I'd like see when my subscription is due Rodriguez Domingo [speaker001:] OK Rodriguez just a minute I also need your account id and order id [speaker002:] WGGI4IRJI7 7303883044 [speaker001:] Your subscription is due today the amount is $55 [speaker002:] I thought so ok can you please use card on file and pay it [speaker001:] yes [speaker002:] Full amount [speaker001:] It's done Anything else today? [speaker002:] Thanks. I love your merchandise [speaker001:] Thank you [speaker002:] No thanks [speaker001:] Have a nice day [speaker001:] Hello. How may I help you today? [speaker002:] Hi, I need to check my account for my information on my order but I can't log in. [speaker001:] I can definitely help you with that. Do you need help with lost username, password, or 2FA? May I also have your name please? [speaker002:] I don't know my username [speaker001:] Can I have your name please? [speaker002:] Sanya Afzal [speaker001:] And for verification I will need your zip code, email, and phone number. [speaker002:] 32218 821-1642 SAfzal@yahoo.com [speaker001:] Your username is safzal1 That should get you in [speaker002:] thank you so much [speaker001:] No problem. Anything else I can help you with? [speaker001:] Hi! Welcome, how cna i help you? [speaker002:] I'm trying to buy some jeans but my card keeps getting rejected [speaker001:] sure i can help! [speaker002:] I hope so [speaker001:] Can you please try one more time? [speaker002:] okay give me a second nope, same thing [speaker001:] Can you please log out and log back in? [speaker002:] damn, I guess so still bad [speaker001:] hmm can you check the credit card expiration date? [speaker002:] uh oh, expired last month...that was it...sorry [speaker001:] great!! can i help you with anything else? [speaker002:] nope, I'll just grab another card, thanks [speaker001:] thanks have a great day [speaker001:] Hi I'd love to check up on my order status online [speaker002:] Okay, may I have your full name, account AND order ID to verify? [speaker001:] But I can not access my account because I lost the phone i normally use for two factor authentication. My name is Rodriguez Domingo [speaker002:] Oh okay. Let's help with that. [speaker001:] I don't have the other details [speaker002:] May I have your pin number or security question answer? [speaker001:] I can't remember those either. Cna you make do with my Username [speaker002:] I could use your email. [speaker001:] Okay rd879477@email.com [speaker002:] The reset code will be sent to your email on whatever device you can have access to to change it. Did you need anything else today? [speaker001:] Wow. Thanks a lot I appreciate That will be all [speaker002:] Have a good one! [speaker001:] Hello, how can I help you today? [speaker002:] I am in trouble with my payment. I can learn your late fee What is your late fee? [speaker001:] I understand, let me find out about that for you. So you will be late on your subscription payment, is that right? [speaker002:] I can not pay my Order bill [speaker001:] I see, could I get your name or account ID please? [speaker002:] Account ID: XJHUNWXCXJ my first name is Joyce My last name Wu [speaker001:] Thank you, please hold for a moment. A two dollar fee is charged for every late day past the deadline. [speaker002:] Ok thank you very much [speaker001:] Is there anything else I can help with? [speaker002:] No thank you [speaker001:] Have a nice day. [speaker001:] Hello [speaker002:] Hello. Thank you for contacting the customer support team, how may I help you today? [speaker001:] I want to check the status of my order. It says delivered, but that's not the case. [speaker002:] I'd be happy to look into that for you. May I start by getting your full name? [speaker001:] David Williams [speaker002:] Did you see that notice in an email, or how did you see that notice? [speaker001:] I checked my order statement [speaker002:] okay Just one moment, Mr. Williams. [speaker001:] Okay Hello? [speaker002:] Can I also get your username, email address and order ID? Sorry for the delay, sir. [speaker001:] My Username is DWilliams, my email is DWilliams@email.com and my account ID is IYSNJW10LG [speaker002:] Great, and how long have you been waiting for the item? Did you have your Order ID, sir? [speaker001:] My order ID is 7060393389, I have been waiting for a week [speaker002:] Sir, I appreciate your patience and I'm just going to ship you a new item. [speaker001:] Okay, thank you. [speaker002:] To do that, I'll need your address. [speaker001:] It is 9925 Lexington Ave Monterey, WA 7444 How long will the shipping take? [speaker002:] It will be there in less than 1 week. What was the item that you needed shipped. [speaker001:] It was Jeans by Tommy Hilfiger [speaker002:] Okay, the item will be shipped right out to you. We are so sorry fore the error. Is there anything else that I can help you with today? [speaker001:] No, that's it [speaker002:] We appreciate you shopping with us, have a great day! [speaker001:] I want to know what the status of my subscription is, because I want to keep it. My name is Albert Sanders. [speaker002:] Okay, I'd be glad to help. Let me pull up your account Mr. Sanders. Are you just inquiring to make sure your subscription is active? [speaker001:] Yes Sorry when is the annual fee due I want to pay it today [speaker002:] Okay, I need your account and order ID to verify your identity. [speaker001:] Account ID: S2ITQAGUAV Order ID: 4302955202 [speaker002:] Okay, I see that you have a payment of $14 due tomorrow. [speaker001:] O.k. I'd like to pay that with my debit card on file unless I can't until tomorrow then that's fine [speaker002:] You can pay it now. Would you like to use the card on file? [speaker001:] yes please [speaker002:] Okay, you are all set. Will there be anything else? [speaker001:] That's all I need. thank you [speaker002:] Here's a link so you can access your account in the futuree. [speaker001:] how may i help you [speaker002:] hey so got my boots in the mail but they're not the color I ordered [speaker001:] i see, so you wish to prcoess a return for the wrong color boots? [speaker002:] that would be ideal yes [speaker001:] i can definitely help with that first i need your full name to pull up your account [speaker002:] ok David Williams [speaker001:] i will also need your username, email, and order id to pull up the order [speaker002:] the order that just came in wrong color is 8352405980 davidw04 davidw04@email.com [speaker001:] and what is your membership level david? [speaker002:] looks like I'm a guest hope thats not a problem [speaker001:] and how long ago was the date of purchase? [speaker002:] it's been 3 days [speaker001:] ok, then we can process the return for you [speaker002:] ok great [speaker001:] since you will be printing a label for the shipping return, i will need your full mailing address [speaker002:] just want them to be the yellow ones instead as I think I specified 0632 Lincoln Ave Baltimore, TX 54303 [speaker001:] and would you like to return by mail, by store, or drop off? [speaker002:] There's a drop off near me I'll do that [speaker001:] alright, drop off those boots at that center and youll be set is there anything else i can help with [speaker002:] that's everything thank you [speaker001:] have a good one [speaker001:] hello [speaker002:] Hi. Could you tell me how long a premium membership lasts for? [speaker001:] Sure I can [speaker002:] I want to furnish my new house! [speaker001:] Give me a moment. It lasts for the remainder of the calender year when you received it to the next calender year. It is calculated at the beginning if each month. [speaker002:] Ok well that is great news then [speaker001:] Will this be all for today? [speaker001:] Hello How can I help you? [speaker002:] hi, I think I need to change my payment for my order [speaker001:] I will be glad to help you with that? Could I have your fullname or account id? [speaker002:] Joyce Wu [speaker001:] Could I have your account id and order id? [speaker002:] Account ID is CPLFDPLJCG Order ID is 7240450572 [speaker001:] Could you tell me the shipping status of the order? [speaker002:] it says the order was recieved [speaker001:] What would you like your new payment method to be? [speaker002:] did my payment go through? [speaker001:] Not yet [speaker002:] ok, can I use a different card to pay for it? [speaker001:] Yes [speaker002:] I have a visa number, can I give it to you? [speaker001:] Yes [speaker002:] 4715002503245987 [speaker001:] could i have the expiration date [speaker002:] 0223 [speaker001:] Thank you Your order has been updated with a new payment method. Is there anything else I can help you with? [speaker002:] nope I think that covered it [speaker001:] Have a nice day. Goodbye [speaker001:] Thank you for contacting Acme. How may I help you today? Are you there? [speaker002:] Hi Sorry yes i am I have an issue with my account [speaker001:] Okay, I can help with that [speaker002:] I want to see my shopping history But I can't get into my account I forgot my password Can you help me get in? [speaker001:] Of course, and that happens to the best of us I'll just need some information for you, and then I can give you a temporary password that should get you in the door [speaker002:] Okay that would be great I feel so silly about forgetting my passowrd usually i'm more on top of things: [ [speaker001:] May I ask your full name and your user name [speaker002:] Crystal Minh crystalisastar [speaker001:] I wouldn't worry about that at all. There are bigger things to worry about than passwords these days [speaker002:] yes, there are!!! [speaker001:] Okay, I can see your account. For security purposes, I'll just need to ask for either your PIN number, if you have one, or the answer that you gave to a security question [speaker002:] Okay My pin is 933569 [speaker001:] Excellent. So the password bfm5u6gs1do will get you into your account, and from there you can change it to whatever you would like. [speaker002:] Okay Let me try that I am logging in right now Oh great!!! I logged in And I can see my shopping history This is wonderful [speaker001:] Ah, good to hear [speaker002:] I will make a new password now that I can remember Thanks for your help [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] No that was it thank you [speaker001:] Have a great day [speaker001:] Hi, there. How may I help you? [speaker002:] Hello, i got an email suggesting that the items i ordered were not correct. I need to make sure they were. [speaker001:] I can help you with that issue. What is your full name? [speaker002:] Albert Sanders [speaker001:] Great. Let me pull up your account. What about the order was incorrect? [speaker002:] I got an email that implied the items i ordered were not the ones that will be delivered. That is what the email was about. [speaker001:] Okay. Let me verify your purchase. May I have your Account ID and Order ID? [speaker002:] Account ID: PYYXH1SEVY Order ID: 8450174953 [speaker001:] Okay, I've verified your identity. [speaker002:] I'm glad. [speaker001:] I'm going to check on the items in your order. [speaker002:] okay [speaker001:] Okay, the order is In transit. Are you a member of AcmeBrands? [speaker002:] Okay. And no i am a guess member guest* [speaker001:] Okay, since you are a Guest Member, you are going to have to wait until your order arrives and then reach out to us regarding what is incorrect. [speaker002:] Okay, thank you. [speaker001:] You are very welcome. May I help you with anything else? [speaker002:] No thanks! [speaker001:] Have a good day. [speaker001:] Hello! How may I help you today? [speaker002:] Hi there! I need to check my account to get more information on an order I placed. [speaker001:] Okay! Can I have your name or account number please? [speaker002:] Joseph Banter [speaker001:] Okay, I am in your account. What question do you have about your order? [speaker002:] I lost my phone when I went on vacation and that is what I use for my two-factor authentication Well I want to see when it is coming, I don't like surprises. [speaker001:] Okay. I understand. [speaker002:] I need to get into myself, I have no way to do that now. [speaker001:] May I have your account id and order ID to look up your order [speaker002:] I don't have any of that. Like I said I can't get into my account at all. [speaker001:] Okay, I can help you reset your two-factor authentication. Is that what you want to do? [speaker002:] Well I lost my phone that I use for that, so how can I get into it without my phone? [speaker001:] Yes, we can use your email. May I have your email that is on the account? [speaker002:] Okay, lets do it. josephbanter558@email.com [speaker001:] Thank you. This is the safest way to protect your information! We have generated a link to help you reset your two-factor authentication. A link has been sent. Is there anything else I can help with? [speaker002:] No, I will try and get into my account now. [speaker001:] Okay. If you have issues please contact us again! Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Good morning! Can you check if my subscription fee is due? [speaker001:] Sure, I'd be happy to help with that. May I have your name please? [speaker002:] Norman Bouchard [speaker001:] Thanks, may I have your account ID and order ID please? [speaker002:] 7KTF5E5J1F and my order id is 9468551698 [speaker001:] Thanks! The due date was yesterday with $49 due for your subscription. [speaker002:] oh dang Can you help me pay it [speaker001:] sure, would you like to pay the full $49? [speaker002:] yes please good thing I ask.. [speaker001:] Yes, glad you checked! I have taken that payment for you. Is there anything else I can help with? [speaker002:] Thank you so much. That's all [speaker001:] I'll also send you a link so you can check yourself in the future! You're welcome, have a great day! [speaker001:] how may i help you [speaker002:] I would like to check my shipping status because i still haven't received my order [speaker001:] i see, i can help you find your missing shipped item today can i have your full name to pull up the account please Also i need your username, email address, and order id, to pull up the shipment [speaker002:] yes its Norman Bouchard [speaker001:] thanks, may i have those three pieces of info i mentioned above please? [speaker002:] username nbouchard702, email address is nbouchard702@email.com order id is 7952463897 [speaker001:] thank you how long have you been waiting for your item? [speaker002:] 5 days [speaker001:] i see. it cna take up to 7 days for items to arrive if 7 days pass and the item does not show up, please contact us for reshipment my apologies for the inconvienence [speaker002:] ok, thanks, that will be all [speaker001:] have a good day [speaker001:] Hi, am I connected? [speaker002:] Hello. How can i help you today? You are connected.:] [speaker001:] Just a quick question. When does your fall collection arrive? [speaker002:] I'd be more than happy to look into that for you Give me just one moment. I am looking up the information now. It looks like the Fall Collection will be available on October 3rd [speaker001:] that sounds great. Thanks for your help, that was all I needed. [speaker002:] Have a great day!:] [speaker001:] Thanks for contacting Acme. How may I help you today? [speaker002:] I recently got charged twice for my subscription [speaker001:] Oh, I'm sorry to hear that. Let's see if we can clear this up [speaker002:] Thank you Crystal Minh Account ID: NJNE78F0KQ [speaker001:] Thanks, Ms Minh, may I also gather some additional information from you ah, you read my mind. The order ID and your membership level would also be wonderful [speaker002:] No problem Order ID: 4830728637 And I am a guest [speaker001:] Okay, I'll check with our system to see what the problem is [speaker002:] Thanks [speaker001:] Yes, I'm very sorry about that. I can't explain why, but you were double-billed for a single subscription. Luckily, I'll be able to refund that for you right away [speaker002:] Perfect, thank you so much That was all I needed to hear! [speaker001:] If I could just keep you on the line for one more moment, I'll get that squared away [speaker002:] Sounds good [speaker001:] May I confirm the amount that you were overcharged? [speaker002:] $79 [speaker001:] There we are, that charge has been removed from your account [speaker002:] Thanks so much for your help, have a great day [speaker001:] You're welcome, have a great day, as well [speaker001:] Hello! How can I help you? [speaker002:] Hello. I have an unusual request for you [speaker001:] Sure! [speaker002:] I am working nonstop right now. I'm a scientist who specializes in pandemics, so as you might imagine I am very busy I originally scheduled my order to arrive in the afternoon, as I thought that I would be home then. But my schedule is very busy and I won't be home before 9:30 pm [speaker001:] I can imagine! Let me fix that for you. [speaker002:] Can you change the delivery time of my order? [speaker001:] What is your full name, please? [speaker002:] And also, please let me know the status so I can see what's going on with it Albert Sanders [speaker001:] Thank you, Albert. One moment, please. While I pull up your account, can I please have your account ID and order ID? [speaker002:] O8ITNRRGYM 5650399809 [speaker001:] Thank you! So it looks like this was a mistake on our part. I'm going to update the system immediately so that it is delivered in the evening. [speaker002:] Oh good Please make sure it arrives after 9:30 pm if possible [speaker001:] Is there anything else that I can help you with? I will do what I can! [speaker002:] Can I expect the order to arrive on time? [speaker001:] Yes, absolutely. [speaker002:] Oh good That's all needed Thank you for helping during this difficult time [speaker001:] Great, have a wonderful day, and thanks for your service! [speaker001:] Hello, how can I help you today? [speaker002:] I forgot my password! I need assistance! [speaker001:] Glad to help. May I have your full name please? [speaker002:] Crystal Minh [speaker001:] thanks Crystal. Can I have your username to start with? [speaker002:] I don't have it. I'm sorry! [speaker001:] No worries. Can you please let me know your zip code and phone number to verify your identity? Hello, are you there? Hello? [speaker002:] 285 378 6483 sorry [speaker001:] I also need your zip code please. [speaker002:] 15287 [speaker001:] Perfect. Your username is cminh1. I am going to generate a new password for you. To generate the new password, can you let me have your PIN number? [speaker002:] 399643 [speaker001:] thanks. Your password is gdjixkkkixq. Is there anything else that I can help you with? Hi, are you there? Have a nice day! [speaker001:] Hello and welcome to AcmeCorp, how can I help you today? [speaker002:] I am trying to buy a pair of jeans and it says that my credit card is invalid. Can you help? [speaker001:] I will be happy to help you with this. First, can you try logging out and logging in back to your account and try the purchase again? [speaker002:] Yes, I tried that. It did not work. [speaker001:] Okay, next can you refresh the page and try entering in the credit card number again for the purchase. [speaker002:] I tried that also. The credit card is still getting rejected. [speaker001:] Okay, next can you try checking the expiration date on your card. If it's expired, the system won't let the purchase go through. [speaker002:] You are right. It is expired. I should have looked at that. [speaker001:] Oh yes, if you try another card it should be able to work. Glad we were able to get this resolved. Is there anything else I can help you with today? [speaker002:] No, that is all. Thank you. [speaker001:] You're welcome, hope you have a nice day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hey, can you check on my shipping? The fee is way too high. [speaker001:] Yes I would happy to look into this for you. [speaker002:] Thanks! [speaker001:] May I have your full name or account id please? [speaker002:] Norman Bouchard [speaker001:] Thank you may I please have your username, email address, and Order ID? [speaker002:] Let's see if I can remember! nbouchard613 nbouchard613@email.com 8281377775 Whew, got it all. With auto fill, I don't have to remember. [speaker001:] What is the order Id again? [speaker002:] 8281377775 [speaker001:] Thank you. What is the status of shipping on this order? [speaker002:] it's in transit [speaker001:] I can offer to waive the fee if that would help? [speaker002:] That would be great! [speaker001:] Done. Is there anything else I may help you with today? [speaker002:] No, that's everything. [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, can you please check on a refund from a return? [speaker001:] You are wanting to check on a refund status? [speaker002:] Yes [speaker001:] May I have your full name and account ID? [speaker002:] Rodriguez Domingo, I don't have an acct. ID. My order number is 5190688868 [speaker001:] Now I need your username and email. [speaker002:] Username: rodriguezd652 Email Address: rodriguezd652@email.com [speaker001:] Your refund is currently in progress. It shows that it was initiated online. [speaker002:] OK, thanks. [speaker001:] Will that be all for today? [speaker002:] Yes [speaker001:] Have a great day! [speaker001:] Hello. How can I help you today? [speaker002:] I accidentally ordered the wrong thing, and I wanted to see if I could change it. [speaker001:] Sure I can take a look into it. What is your name? [speaker002:] My name is Rodriguez domingo [speaker001:] What is the shipping status? [speaker002:] I shows in transit [speaker001:] Can I have your username, email, and order ID? [speaker002:] My username is rodriguezd329, my email is rodriguezd329@email.com, and my order ID is 6850432254 [speaker001:] Well since its already in transit it is on its way. YOu can order the correct item the return the wrong one. [speaker002:] Ok, I'll go ahead and do that. [speaker001:] Great. Anything else I can help you with? Hello? [speaker002:] No, that was it! [speaker001:] Great have a nice day. [speaker001:] I am a premium subscriber, and need to know when to renew. I'm ready to pay for another year. [speaker002:] Hi! Thank you for contacting us today. I would be happy to look into this for you Can I please start with your full name [speaker001:] Crystal Minh UQK0ZES78G [speaker002:] Thank you for that information. Give me a moment to pull up your account [speaker001:] yes [speaker002:] Can you also provide me with your order ID [speaker001:] 02493532283 sorry, 0249353228 [speaker002:] I have pulled up your account and I see that you have a payment due in three days [speaker001:] I will pay because I want to remain subscribed. Thank you. Goodbye. [speaker002:] I am glad to hear you want to remain a loyal customer. Have a great day. Good bye [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I got a promo code 8 days ago, but when I try to use it, it says it's invalid. [speaker001:] I'm so sorry for the inconvenience! I'll be glad to help you with that. May I get your full name, please? [speaker002:] My name is Sanya Afzal. [speaker001:] Thank you, Sanya. You mentioned that the promo code is 8 days old; unfortunately our promo codes are valid only for 7 days. Let me double-check the code for you though, just in case. [speaker002:] Thank you. The code is 2937JH [speaker001:] Sadly that promo code is invalid at this time. May I ask for your membership level? [speaker002:] I'm a bronze level member. [speaker001:] Perfect! Because you're a valued customer, I'll be glad to issue a new promo code for you. [speaker002:] Thank you so much!! [speaker001:] Your new code is "IDKL6" and it's valid for 20% off your next purchase. Is there anything more I may help you with today? [speaker002:] Awesome, thank you!! And no, that was all! [speaker001:] You're very welcome! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how may I help you? [speaker002:] Hello, I would like to ask for an extension for my subscription as I do not have the funds right now [speaker001:] I think I can help you there, could I have your full name, please? [speaker002:] Joseph Banter [speaker001:] Thanks, Joseph. I'll also need your Account and Order ID. [speaker002:] 4RDKFP4VOI, 4785556853 [speaker001:] Okay, now I should just need your membership level. [speaker002:] Guest [speaker001:] I'm sorry but your account does not qualify for an extension at this time. Is there anything else I could help you with? [speaker002:] Oh really Nothing you can do? [speaker001:] I'm sorry but my hands are tied. [speaker002:] I would like to escalate this to a manager then [speaker001:] Yes, sir. I'll need your phone number so my manager can reach you. [speaker002:] 229-6177 [speaker001:] Our manager will give you a call by the end of the day. Apologies again for the situation. [speaker002:] Thank you [speaker001:] Is there anything else I could help you with? [speaker002:] That is all [speaker001:] Have a good day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Yes. My shipping fees are much higher than I expected. I'm on a tight budget so I'd like to get them verified. [speaker001:] Ok Let me help you with that. [speaker002:] Are you there? [speaker001:] Would you like to change the delivery time or just checking the cost? [speaker002:] I want to get the delivery cost reduced. [speaker001:] Ok Could I have your full name or account id? [speaker002:] MY name is Chole Zhang. [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] User name is chloez71. Email is chloez71@email.com Order ID is 7397132390 [speaker001:] Thank you What is the status of your delivery? [speaker002:] When I log into my account I see a status of "Order Received" [speaker001:] I have waived your shipping fee Can I help you with anything else? [speaker002:] No thank you. Just glad the fee is being waved so I can start saving for a purse. [speaker001:] Have a good day. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I was charged for an order that. never placed [speaker001:] I'll be glad to help you with that. Would you provide your full name, please? [speaker002:] Joseph Banter [speaker001:] I'm so sorry about that, Joseph. To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] Username: josephbanter912 Email Address: josephbanter912@email.com Order ID: 5346874358 [speaker001:] Thank you, Joseph. Let me check the system and see if I can learn more about this issue for you. [speaker002:] ok [speaker001:] May I get your membership level, please? [speaker002:] Gold [speaker001:] Thank you, Joseph. Good news! Because you are a Gold member, I can go ahead and process a credit for you. [speaker002:] Okay thank you [speaker001:] Is there anything more I may help you with today? [speaker002:] That will be everything Thank you for your help today [speaker001:] You're welcome! Thank you for contacting AcmeBrands. Goodbye! [speaker001:] Thank you for contacting AcmeBrand, how may I help you today? [speaker002:] Hi, I am thinking of buying an item and would like to know the price of adding my name to one of the items. [speaker001:] Looks like you want to know the price of having your item stitched with your name. I can look into this for you. The personalized stitching will cost 30 cents per character for the first 15 characters, 20 cents per character for the next 15, and 10 cents per character for any additional characters. Is there anything else I can assist you with today? [speaker002:] No. You answered my question. Thank you. [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can I assist you today? [speaker002:] Hi I just placed on order with you guys and realized I wanted to add another item Can I add another item to my existing order? [speaker001:] What's your full name? What are your account and order IDs? [speaker002:] My name is Joseph Banter. My order number is 3435061889 Account: 8TD8JGYO9A [speaker001:] I was able to locate your account with us. Can you tell me the shipping status of the item? I'm sorry, the shipping status of the order is what I meant. [speaker002:] It shows it's in transit [speaker001:] What's your membership level Joseph? [speaker002:] Bronze Is it perhaps too late to add another item to my order? [speaker001:] It looks like it is already on its way to you, so we won't be able to add a new item to the order. You will have to create another order from the device you're using. Is there anything else I can help you with today? [speaker002:] Alrighty. Just wanted to make sure before I started another order. Thanks! No, that's it. Thanks for your help [speaker001:] Sure thing, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I want to know what happens when I cancel a subscription Can I still buy products once it's cancelled? Z cup [speaker001:] Let me help you with all your questions. One moment please. [speaker002:] Thanks [speaker001:] First off, you can cancel your subscription at any time. You won't be charged for future months but for the current month you are still responsible for the full billing amount and will continue to receive your subscription services for the rest of th [speaker002:] Please hurry. I need to make dinner Ok thanks So I can still purchase products? Once it runs the month it's done? [speaker001:] You can still buy items if you are not a member. The benefits of membership are as follows: Bronze members save on shipping fees and promo codes. Silver get the same plus can have agents make purchases on their behalf and can cancel the order at any time. Gold members meanwhile get unlimited refunds and will always be given the benefit of the doubt in transactions. [speaker002:] Ok thanks [speaker001:] Also all members are invited to the annual holiday extravaganza. You lose those benefits but can still make purchases. [speaker002:] Got it [speaker001:] Do you have any other questions? [speaker002:] No [speaker001:] Then thank you for being a customer and have a wonderful day. [speaker001:] Hi! How can I help you? [speaker002:] I would like to return an items that I received with a stain [speaker001:] Sure! Could I get your email, Order ID, Username and Full name to verify? [speaker002:] Joyce Wu joycewu6@email.com joycewu6 Order ID: 8293292599 [speaker001:] Thank you, one second. I see, may I ask for your membership status? [speaker002:] Guest [speaker001:] When did you purchase it? [speaker002:] 2019-11-09 [speaker001:] Do you have a recipt? [speaker002:] you should really be able to be able to tell from the order ID [speaker001:] Do you have a receipt? [speaker002:] no [speaker001:] Then I'm sorry, our policy states you must have a receipt if not purchased within the last 30 days. There is nothing I can do. [speaker002:] ok [speaker001:] Anything else today? [speaker002:] no [speaker001:] Have a great day! Sorry we couldn't help. [speaker001:] Hello! Thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi there. I'm wondering about my subscription [speaker001:] Sure, could you please provide me with your full name or Account ID. [speaker002:] I haven't bought anything from you guys in a while and I'm wondering if my subscription is still active or if it gets deactivated after a while. Sure thing, my account ID is LD543N98LI [speaker001:] No problem. Give me one moment while I pull up your account and check the subscription status for you. [speaker002:] Ok, thanks. [speaker001:] I'm sorry but your subscription is currently inactive. There is a balance of $55 that was due yesterday. [speaker002:] Oh, ok. So if I pay that balance does that reactivate my account then? [speaker001:] Yes, you can pay the balance and choose to reactivate the same account. [speaker002:] Ok, I get paid on Friday so I will make sure and do that then so I can get my subscription reactivated. Thanks. [speaker001:] Great, we'll love to have you back as a customer. Is there anything else I can help you with today? [speaker002:] No that was all I needed, thank you! [speaker001:] You're welcome! I hope you enjoy the rest of your day. Good-bye. [speaker001:] Hi and welcome to Acme customer support. How may I help you today? [speaker002:] I'm trying to look at my shopping history online but can't get into my account [speaker001:] I think I can help with that. Can I start by getting your name? [speaker002:] Joseph Banter [speaker001:] Mr. Banter what piece of your account info are you missing? [speaker002:] My password [speaker001:] Sure. I'll just need you username to bring that up. [speaker002:] I don't have that [speaker001:] Not a problem. Can I get your zip code and phone number? [speaker002:] 10756 948-406-3357 [speaker001:] For future reference your username is jbanter1. Now for your password. Do you have your pin number? [speaker002:] 638564 [speaker001:] Due to security reasons, I can't access your old password, but I've created a new one for you. Here it is:4a9129vggta [speaker002:] Great. Thanks. [speaker001:] Is there anything else that I can help you with today? [speaker002:] No, that's all [speaker001:] Thanks for shopping with Acme and please contact us with any questions you may have in the future. [speaker001:] Hello how can i help you [speaker002:] Hi, I'm having trouble with paying with my credit card. Can you help me? When entering it, it seems to keep getting rejected. [speaker001:] Of course. I can help. Can I get your name or account id. [speaker002:] Name: Chloe Zhang [speaker001:] Okay I pulled up your account, chloe. Now we can get to the troubleshooting. [speaker002:] Sure. [speaker001:] Please try to entering your card details once more. Sometimes people mistype it. [speaker002:] Ok, I'll try., I have done it over and over though. All right, it's still not working though. [speaker001:] Okay, now please try to log out then log back in again. [speaker002:] Ok, give me a sec. I'll do it, please don't leave though. [speaker001:] I will be here. [speaker002:] Ok, That worked, thanks. I think That's all I need. Goodbye. [speaker001:] OkayHave a great day! [speaker001:] Hello! Thank you for contacting us today! How can I help you? [speaker002:] Hi! I was trying to get more information about a product I'm considering actually [speaker001:] Sure! Can I have your name please? [speaker002:] Sure, it's Joseph Banter [speaker001:] Thank you, Joseph. Now which item were you curious about? [speaker002:] the Calvin Klein jeans [speaker001:] Great! Let me pull up information about our jeans here. Did you have a question in particular? [speaker002:] I was wondering if they are dark blue or black because it's a little hard to tell [speaker001:] The jeans actually come in a wide variety of colors! They come in deep sea, indigo, equinox, indie blue, and sky blue. They also come in dirt brown, quartz stone, and jet black. However... if they are listed as empty on the website then we are currently out of stock. Items are refilled every month! Is there any other information I can help you with? [speaker002:] wow, great! That is quite a selection, thank you No, I think that's it:] [speaker001:] Thank you and have a great day! [speaker001:] Hello [speaker002:] Hi. How can I help you today? [speaker001:] The shipping cost the jacket is too high for me. for* [speaker002:] I am sorry to hear that. Let me see what I can do for you. Can I get your name and the order ID? [speaker001:] David Williams, 3039363567 [speaker002:] Thank you MR. Williams. One moment while I pull up your purchase. Can I get your user name and e-mail please? [speaker001:] davidwilliams771,davidwilliams771@email.com [speaker002:] Thank you. Do you know what the shipping status is? [speaker001:] In Transit Can you cancel the order? [speaker002:] Yes, since it hasn't been delivered yet I can go ahead and cancel the order. [speaker001:] Thanks. [speaker002:] Alright, the order has been cancelled. You may want to apply for our gold club membership to avoid shipping charges in the future. [speaker001:] I am already one. I don't know why I got shipping cost. [speaker002:] I will pass that on to the subscription dept. my apologizes for the mixup Is there anything else I can help you with today? [speaker001:] ok That's all [speaker002:] Then enjoy the rest of your day. [speaker001:] Hi! Thank you for contacting us today. How may I help you? [speaker002:] i want to check the status of my order there was an extra fee added for no reason and i'm not sure why [speaker001:] I am so sorry to hear that. Was the fee added on your billing statement? [speaker002:] it seems to be on the order [speaker001:] I would be happy to look at that for you [speaker002:] it's a mystery fee added to the order! My name is David Williams [speaker001:] Can I have your full name? [speaker002:] and i am a gold member [speaker001:] Thank you. Can I have your account id and order id also [speaker002:] Account ID: QLB1VFDQ1F Order ID: 6187268666 [speaker001:] Thank you for all that information. I do see an error here and since you are one of our gold members, it will be removed immediately. How much was the fee [speaker002:] 15 [speaker001:] Thank you! I have removed that $15 from the order [speaker002:] thank you! that's all [speaker001:] Is there anything else I can help with today Have a great day [speaker001:] Hello, how can I help you? [speaker002:] i am looking at the product page for a tommy hilfiger shirt and have a question. [speaker001:] What would you like to know? [speaker002:] the image does not show enough detail to know the button color. are they black or brown colored? [speaker001:] Buttons come with a large range of colors. Our purchasing team has decided to use dark brown buttons because they have deemed to be more stylish for this season. We hope you appreciate this decision. Is there anything else I can help you with? [speaker002:] that was what i needed to know. [speaker001:] Okay, have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] Yes. I am thinking about buying some items, but I am wondering what happens if I am late on a subscription payment? [speaker001:] Please give me a moment to look up that information for you. There is a late fee if you are late on a subscription payment. The fee is $2 per day for each day past the monthly due date. If you are a Gold or a Silver member, you are given a grace period of 5 late days per month, during which the late fee will not be applied. [speaker002:] What about a bronze member? [speaker001:] Unfortunately, there is no grace period for Bronze members. [speaker002:] OK. Thank you for the information. [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] No, that is all. [speaker001:] Thank you. Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] I am trying to access my past purchases online but I forgot the password and Hello hru sorry [speaker001:] Not a problem. Let's see if we can get your password reset for you. Can I have your full name please? [speaker002:] Why, thank you luv [speaker001:] Always happy to help! [speaker002:] :] I am relieved that you could I was hoping you could help me get back in while I found the time to take a look. I have been meaning to for a while but keep forgetting [speaker001:] Of course, To start out I'll just need your Full name and there will be 2 or 3 followup questions. [speaker002:] ok I will try to past the test Joseph Banter what you got [speaker001:] Thank you Joseph. I was able to pull up your account. Do you have your username available and if you could you provide me with that? [speaker002:] nice on the first question too oh wait there's more lol [speaker001:] Haha [speaker002:] yes of course I think it's joseban2852 but my son helped me with it so not 100% certain sorry [speaker001:] No problem, when I enter it it will automatically be checked to see if it's a valid username. Alright everything looks good. Just one to 2 more questions. [speaker002:] ok [speaker001:] Do you have your Security PIN available? [speaker002:] 638513 [speaker001:] Great let me take note of that and generate a temporary password for you. [speaker002:] ok thank you [speaker001:] Alright, the temporary password is gkpxouetq2u. Be sure to go to your profile and update it to one you'll have an easier time remembering. Was there anything else I could help you with today? [speaker002:] Ok will do thank you Have a good day [speaker001:] No problem. Thank you for shopping with us. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I have a shipping question [speaker001:] Sure, no problem. Can you please tell me more about your question? [speaker002:] What does the premium shipping service do? Is it worth the money Hello? [speaker001:] Are you asking about premium membership? [speaker002:] Yes what is the shipping time [speaker001:] Are you asking about overnight shipping? [speaker002:] Yes does that come with the premium subscription Thank you [speaker001:] No, overnight shipping is not included with premium subscription. Would you like to know how much it costs? [speaker002:] yes please [speaker001:] Actually, I can check your account to see if your account includes free international shipping. [speaker002:] I'm about to do a lot of ordering [speaker001:] Is this your question? [speaker002:] yea thats all Thank you [speaker001:] Can you please give me your full name or account ID? [speaker002:] I just lost a bunch of weight so I wanted to see the best shipping plan Joyce Wu I was just seeing about the international shipping costs [speaker001:] I apologize but your account does not include free international shipping. [speaker002:] ahhh thats ok [speaker001:] If you have any further questions about your subscription service, press refer to our FAQ page. [speaker002:] thank you thought [speaker001:] I've just sent you a link to our FAQ page. Is there anything else I can help you with today? [speaker002:] no thank you [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hello, how may i help you [speaker002:] Hi....I was wondering if I have past the due date for the payment to my premium subscription. [speaker001:] i see, you wish to know the due date status of your subscription i can assist with that [speaker002:] what do you need to know to help me? [speaker001:] i will need your full name to pull up the account i will also need the account id and order id to verify your identity [speaker002:] ALbert Sanders my account id is SHR2CAEOA5 and the order id is 0160220572 [speaker001:] thanks! it looks like your account is active, and has an amount of $55 due tomorrow here is a link to acess this in the future, logging in with your username of course [speaker002:] Good I will pay it now! [speaker001:] did you want to pay the balance? ok! would you like me to use the card on file for payment? [speaker002:] yes i do [speaker001:] i have renewed your subscription, is there anything else I may help with today? [speaker002:] nothing else...thank you and have a good day! [speaker001:] have a good one! [speaker001:] Hello there, what can I do for you today? [speaker002:] Hello, I'm having an issue with your search bar it's giving me results that don't make sense, which isn't normal [speaker001:] Okay, let me see what I can do to help you with that First I'm going to notify our website team to let them know something wonky is going on. Secondly can I ask you to try logging out and back in? [speaker002:] okay I'll try now I'm still having the same issue [speaker001:] Okay, can you try clearing your cookies and trying again? [speaker002:] do you know how I do that? [speaker001:] Check the settings options in your browser and look under "More Details" [speaker002:] okay give me a minute oh that worked! Thank you! [speaker001:] Good to hear. Anything else I can do for you today? [speaker002:] no that was all [speaker001:] Have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] The website has been running really slowly all day I havent been able to do any shopping [speaker001:] Let's try a couple possible solutions. Can you try logging in and out of your account? [speaker002:] that does not seem to help [speaker001:] Can you try closing all the other tabs or programs that are running please? They may be slowing your computer down [speaker002:] Yes that seems to have done the trick, not sure why it usually runs just fine anyway [speaker001:] No problem! That is good to hear. Anything else I can help you with? [speaker002:] no that was all [speaker001:] Have a great day [speaker001:] Hello, how may I help you today? [speaker002:] Could you tell me what different membership levels there are and what benefits come with each? [speaker001:] Of course. Let's delve into that and see what we can find out. So there are three membership levels. They are Bronze, Silver and Gold. Some benefits include being invited to the annual holiday superparty with open bar and free flights from anywhere in the US. For Bronze, members save on shipping and get promo codes. Silver get Bronze perks and can ask agents to make purchases for them and cancel orders at anytime. And finally, Gold get both Bronze and Silver plus unlimited refunds. [speaker002:] ok thank you [speaker001:] Did these answer your questions? [speaker002:] yes [speaker001:] Fantastic, is there anything else I can help you with today? [speaker002:] Nope [speaker001:] You have a wonderful rest of your day! [speaker001:] Hello! How may I help you today? [speaker002:] I was supposed to have received a refund, and I don't see it yet. [speaker001:] Sure let me help you with that. [speaker002:] Thanks [speaker001:] Can I have your Order ID, Username & Email address please [speaker002:] Sure. Hold on. [speaker001:] Take your time. [speaker002:] dwilliams745@email.com 7912746268 I think my username is dwilliams745, but I'm not sure. [speaker001:] You were correct, that was your username [speaker002:] Awesome. Thanks. [speaker001:] Ok, it looks like it's in progress [speaker002:] How is it going to be refunded? [speaker001:] Let me check that for you [speaker002:] Thanks. I ordered this in July of last year. Is the refund method stage coach?:] [speaker001:] Ha! I would hope not. I'm just checking with the system right now [speaker002:] Thank you. [speaker001:] I'm sorry for the technical delay. I promise I'm still hear looking into it for you [speaker002:] Okay. Thanks. [speaker001:] It will be going to your credit card on file [speaker002:] Perfect. Thank you. [speaker001:] You are most welcome! Is there anything else I can help you with today? [speaker002:] Nope. That'll do. Thanks! [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I am contacting you to see if I could perhaps have an extension of payment for my subscription. I don't have the funds to cover it this week on the due date, but will be able to next week. [speaker001:] Okay, let me check on that for you. [speaker002:] great [speaker001:] Can I get your name or account ID please? [speaker002:] Yes, my name is Chloe Zhang [speaker001:] I'll also need your account ID and order ID. [speaker002:] My account ID OMOAY29GAC and 4921028915 is my order ID [speaker001:] Thank you for that info. [speaker002:] No problem [speaker001:] Could I ask your membership level with us Ms. Zhang? [speaker002:] Yes, it is guest [speaker001:] I'm so sorry Ms. Zhang but I can't offer a payment extension at this time. [speaker002:] Oh, okay. I thought I'd ask. Thank you for looking for me [speaker001:] Sure thing, can I help with anything else? [speaker002:] Not at this time. Thanks again [speaker001:] Have a nice day. [speaker001:] Hello. How can I assist you? [speaker002:] I think i saw a notice that my subscription was removed and i wanted to keep it. [speaker001:] Let me look into that for you. Can I have your full name? [speaker002:] Joseph Banter [speaker001:] Thank you Mr Banter. One moment please. Could I also get your account and order id's? [speaker002:] account YH7M8IK7TY and order number 567823901634 [speaker001:] Your account is showing as being active with your next payment due in three days. [speaker002:] good to know the notice i received was in error and i still have my subscription. [speaker001:] It appears so, you are currently active. I will send you a link to your account so you can access it in the future. [speaker002:] ok [speaker001:] Was there anything else you needed today? [speaker002:] that was it. [speaker001:] Then you enjoy the rest of your day. [speaker001:] Hello, how can I help you? [speaker002:] Hi I'm trying to access my account to look up an order But I forgot my username Would you be able to help me [speaker001:] Yep, I can help you recover it Can I get your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] Thanks! Can I also get your zip code and phone number? [speaker002:] Zip code is 64955 Phone number is 8013306327 [speaker001:] Thanks! Your username is nbouchard1 [speaker002:] Okay thank you. [speaker001:] Anything else you need? [speaker002:] That would be it [speaker001:] Have a great day [speaker001:] Hello! How may I help you? [speaker002:] I have an existing refund and would like to add one more item to it [speaker001:] Of course. May I have the reason for your refund? [speaker002:] Wrong size [speaker001:] I am sorry to hear that. May I have your full name or account ID please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you! Now may I have your username, email address, and order ID? [speaker002:] alessandrop232 alessandrop232@email.com 7780574611 [speaker001:] Thank you. What item are you returning? [speaker002:] Calvin Klein shirt [speaker001:] What is the price of the shirt? [speaker002:] $64 [speaker001:] And what was the amount of your previous refund? [speaker002:] $100 [speaker001:] Thank you. I have put the refund of $164 back into your account. is there anything else you need help with? [speaker002:] No, thanks for your help. [speaker001:] Have a great day! [speaker001:] Hello, how can i help you [speaker002:] Searching is taking forever I wanted to see if you had any suggestions for this. [speaker001:] search is not working for you? [speaker002:] Yes [speaker001:] I will be happy to help you out. First try logging out and back in and trying it again [speaker002:] Ok That didn't work. [speaker001:] Okay, now try clearing your cookies. [speaker002:] That didn't work [speaker001:] Okay, then I will notify our internal team about this issue [speaker002:] Okay, great. Thank you. [speaker001:] Try searching for a different product now. and if that works try the original product again [speaker002:] Okay, that worked. [speaker001:] Great, do you need anyting else [speaker002:] No [speaker001:] Okay, have a great day [speaker001:] Hi, how may I help you? [speaker002:] I want to purchase Tommy Hilfiger Boots but I see the one I want is out of stock. Are you there [speaker001:] yes Ok, I can help with that [speaker002:] Thank you [speaker001:] Sure Can I have your full name or Account ID please? [speaker002:] Alessandro Phoenix [speaker001:] thank you. I will let our purchasing department know that item is out of stock so they can get on it and do a better job [speaker002:] Will the boots be ordered for me? [speaker001:] Yes, I can back order them for you and then they will ship to you as soon as they come in stock [speaker002:] That would be fine. Could you send me a confirmation of that please [speaker001:] Yes one moment, let me make the purchase for you [speaker002:] Can you verify the price please [speaker001:] Ok, an email confirmation has been sent to you with the price. They were purchased inside your account so I can't see that information. You paid for them, I also can't see your credit card info [speaker002:] That's fine. Is there an estimated shipping date? [speaker001:] they will ship expedited 2 day shipping once they are in stock. It's estimated they will be in stock at the end of this week [speaker002:] Thats great. Thank you for your help [speaker001:] you're welcome Can I do anything else today? [speaker002:] No thank you [speaker001:] Have a great day [speaker001:] Hello! How may I help you? [speaker002:] I have a question about the status of my subscription. I want to know if it's active. [speaker001:] Okay. I can help you with that. [speaker002:] ok hello? [speaker001:] Hello I am sorry. My system lagged. May I have your first and last name or account ID? [speaker002:] Rodriguez Domingo Account ID: ZNMHQSNR5A [speaker001:] Thank you! May I have your order iD too? [speaker002:] Order ID: 6784055291 [speaker001:] You subscription is still active. It is due tomorrow. [speaker002:] When will this be reflected in my account? [speaker001:] Tomorrow. I will send you a link so you can access this information yourself. [speaker002:] Nice [speaker001:] Do you know your username to log in? [speaker002:] Well it isn't listed here so I guess no [speaker001:] rdomingo1 [speaker002:] Thank you [speaker001:] Do you need anything else? [speaker001:] Hello, how can I help you? [speaker002:] Hello, I want to change my shipping to the next delivery week I don't want to pay the shipping fee [speaker001:] Okay, is it currently overnighted? Got it. What's your full name? [speaker002:] It is out for delivery now My name is Albert Sanders [speaker001:] Can I have your account and order IDs? [speaker002:] Sure My account id is FEV4AL941W My order id is 5264183680 [speaker001:] What's your membership level? [speaker002:] It is silver [speaker001:] Okay, well generally there's not much we can do, because it's already out for delivery. So you'll still get it early. However, I can refund you for the shipping fees. [speaker002:] I see, that will work [speaker001:] Great Can I help with anything else? [speaker002:] I would appreciate that greatly That is all [speaker001:] Have a good night! [speaker001:] Hi, how can I help you today? [speaker002:] The website is so slow, its almost unuseable [speaker001:] I'm sorry to hear that. Let me help you with the site. One moment please. [speaker002:] ok thanks [speaker001:] I'm going to write up a report for the internal team first so this will not be a problem for you in the future. [speaker002:] ok thanks Is there anything i can do to speed it up? [speaker001:] Let's try. First I'd like you to log out and log back in. [speaker002:] ok give me a minute please done, still no good im afraid anything else? [speaker001:] Can you try opening a different website? [speaker002:] ok, yep thats slow as well. [speaker001:] If other websites are slow also, then that's a sign that it's your internet connection. [speaker002:] yes you are probably right. I will check it out. Many thanks for your help today. bye [speaker001:] Goodbye and thank you for being a customer! [speaker001:] Thanmks for contacting AcmeBrands, how can I help? [speaker002:] I have a question about some Michael Kors boots that you have available [speaker001:] I see. You would like to something about our boots from Michael Kors. I can help you with that. WHat is your question? [speaker002:] I would like to know how to remove a paint stain from the boots [speaker001:] OH no sorry! Yes, here is what you need to do. First, brush off the stain using an old toothbrush or something similar THen, apply a soapy mixture to the stain, leaving it a bit until the paint is softer. Scrape off as much of the paint as you can. Then, rub with a detergent solution. FInally, apply nail polish remover to get rid of the remaining stain. Does that answer your question? [speaker002:] Yes, thank you. I would also like to know if you have them in wide. [speaker001:] You would like to know if we have Michael Kors boots in size wide? [speaker002:] yes [speaker001:] Do you see that option on our website? [speaker002:] no [speaker001:] Oh I see. Everything we have is listed on the website. If that is not currently there then we do not have it. However, you could check again at the end of the month, when we refill our stock. Is there anything else I can help you with? [speaker002:] OK, the boots are $69, what would be my cost with my silver discount? [speaker001:] let me check for you. Do you have a promo code? [speaker002:] no, thanks, that's all I need [speaker001:] I am sorry, are you sure? [speaker002:] yes [speaker001:] Our silver members get free shipping and promo codes [speaker002:] great [speaker001:] OK as long as I have answered all of your questions then I will say good-bye [speaker002:] bye [speaker001:] have a great day! [speaker001:] Hello, how can i help you today [speaker002:] Hi im trying to find out what my membership level is. I cant seem to find it Oh wait im silver What are the other levels though thinking about changing [speaker001:] The next membership up from you is gold which is obtained with $2000 in purchases. It comes with unlimited refunds and benifit of the doubt on all transactions. Bronze is below you and you get all the benefits of it with your silver membership [speaker002:] Hmm better get buying then thanks for the info [speaker001:] No problem, is there anything else you need [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hello, I would like to know more about a jacket I want to purchase. Does this have a detachable hood? And is there a hidden zipper for it? [speaker001:] Let me find out for you! One moment, please. There is no zipper. There are five buttons on the collar that connect the hood to the jacket. Just unbutton them and the hood will come off. Is there anything else you need? [speaker002:] Ok great That is all thank you [speaker001:] Great! Have a wonderful day. [speaker001:] Hello. How may I help you today? Hello? [speaker002:] Yes i have a question about your promo codes. I would like to know when can they be used because i been looking at buying some things [speaker001:] SUre. May I have your name please? [speaker002:] Yes its, Joseph Banter [speaker001:] Our promo codes are typically valid for 7 days after they are issued. You should see the expiration on the bottom. Does that answer your question? [speaker002:] yes but i don't see a expiration date on it. [speaker001:] Is there anything else I can help you with today? [speaker002:] No that answered my question, thanks [speaker001:] If you have problems with it just contact us back. Thanks have a great day. [speaker001:] Hello What can I help you with? [speaker002:] There is an error my my personal info. I need to change the phone number to 573-3006. [speaker001:] Okay sure, can I have you name please [speaker002:] Joseph Banter [speaker001:] Can I have the phone number you would like to use? [speaker002:] 573-3006 [speaker001:] Okay I just need to verify your idenityt, I need a zip code, pin code and username [speaker002:] Zip Code is 5903. Pin is jb273358. Username is jb273358 Opps I gave you my username instead of my pin. Password is CLVxzbGu [speaker001:] Your account has been updated, anything else I can do for you? [speaker002:] Do you know when the order will arrive? [speaker001:] You would like to know the status of a shipment? [speaker002:] Yes please. [speaker001:] What is your account ID [speaker002:] jb273358 [speaker001:] And and order ID please [speaker002:] 5836144573 [speaker001:] Your order has not shipped yet, is there anything else? [speaker002:] When will my order ship? [speaker001:] I'm sorry I do not have that information. You should be able to see your shipping status on your account and that will keep you up to date [speaker002:] ok [speaker001:] Is there anything else? [speaker002:] not today [speaker001:] Okay, have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Want to know status of package I haven't received it yet I have been waiting for 5 days now [speaker001:] Glad to help. May I have your full name please? [speaker002:] Rodriguez Domingo [speaker001:] thanks Rodriguez. Can you please let me have your username, email address and Order ID to validate this purchase? [speaker002:] Email Address: rd861654@email.com Account ID: 5AOMVTB6AU Order ID: 8213642383 Username: rd861654?? Why is it taking so long? [speaker001:] Perfect. The package may take a couple days to arrive. If it does not come within 7 days, call us again so that we will ship a new one to you. Sorry about that. Is there anything else that I can help you with? [speaker002:] Ok thanks, no [speaker001:] Have a nice day! [speaker001:] Hello. [speaker002:] Thank you for contacting AcmeBrands. How can I help today? [speaker001:] I have some stuff in my shopping cart and I want to know if I can get it shipped for free. [speaker002:] Let me take a look for you. [speaker001:] thank you. I'm on a strict budget but i need some clothes for my foster kids. [speaker002:] If the total pre-tax cost of your order is greater than $25.00 then your cart qualifies for free shipping [5 business days]. Otherwise, shipping is a flat rate of $4.99. [speaker001:] oh it's well over 25.00 so it should be free? [speaker002:] Correct. Is there anything else I can help you with today? [speaker001:] no, that's it thank [speaker002:] You're welcome, have a great day! [speaker001:] Hi [speaker002:] Thank you for shopping with AcmeBrands! How may I help you? [speaker001:] I was looking at buying some items that I need urgent so I wanted to see if you could help me with the price of overnight shipping [speaker002:] Sure! Let me pull up that information for you. One moment. Are you in the continental United States? [speaker001:] Yes [speaker002:] Okay. Overnight shipping is $39.99 for items 5 pounds or less, $54.99 for 10 pounds or less, and $69.99 for anything over 10 pounds. Is there anything else you need? [speaker001:] That is all. Thank you [speaker002:] You're welcome! Have a wonderful day. [speaker001:] Hello, how can I help you today? [speaker002:] The charge wasn't reserved, I completed the return. [speaker001:] Okay, let me see what I can do to help you. [speaker002:] I have credit missing. [speaker001:] Can I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] And your username, email, and order ID? [speaker002:] ap009020,ap009020@email.com,7691354586 I have been waiting for 10 days [speaker001:] Beat me to it, hahaha. Okay, since you've been waiting that long it's likely an error on our end so I'll add the credit to your account manually. [speaker002:] ok [speaker001:] And it's done! [speaker002:] Thank you very much. [speaker001:] Is there anything else I can do for you? [speaker002:] no [speaker001:] Then have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] Hi I'm trying to buy something but my card keeps getting rejected. [speaker001:] Okay, can you try to re-enter the card information one more time? [speaker002:] I tried it didn't work [speaker001:] Since that didn't work, try to log out and log back in. It might work afterwards. [speaker002:] No, it still isn't working [speaker001:] Can you double-check the expiration date? Perhaps the card is expired. [speaker002:] Oh yes, it's expired I'll try another card then Thanks [speaker001:] Okay, glad we found out what was wrong. Have a nice day. [speaker001:] good afternoon, how can I help you? [speaker002:] Hi, my name's Joseph Banter. I made an order, but I need to return it It arrived with the wrong color [speaker001:] for what reason if you could inform me oh I see Don't worry, I'll help you. to confirm the purchase could you give me your username, email and order ID please [speaker002:] jb598286 jb598286@email.com 4429532012 in that order [speaker001:] everything in order, it would indicate your level of membership [speaker002:] I don't have a membership, it was a guest order [speaker001:] ok, how long ago was this purchase made? [speaker002:] Purchase date was February 14th Unfortunately, I hadn't been around to open the package until today [speaker001:] Ok, it seems that you have exceeded the time limit for making returns, I'm afraid. won't you have the receipt of your purchase? [speaker002:] I do have the receipt, and the original packaging [except for the tape on the box, which is cut] [speaker001:] ok just to inform that purchases made at their current level have up to 30 days for their return. [speaker002:] I see, so it looks like I was too late then [speaker001:] Since you have your receipt I can help you with your problem. [speaker002:] Oh, that's good [speaker001:] but keep this in mind in future purchases. [speaker002:] I will [speaker001:] I'm going to need you to print a shipping label for the return [speaker002:] Okay [speaker001:] would you give me your full address [speaker002:] 3517 1st Ave La Fayette, NY 65136 [speaker001:] How would you like to process your return? [speaker002:] a refund to my debit card would be great [speaker001:] no problem, in addition to it how will you send the form for the return shipment? by physical mail, in the store or at the dropp center [speaker002:] I can either mail it in, or drop it at a local store, if that's possible? ah, yes, I'll drop it off in store [speaker001:] ok, everything in order. a pleasure to help you! [speaker002:] Thanks for your help [speaker001:] have a nice day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I would like to know if you have any information on how to remove paint stains from a pair of guess boots [speaker001:] OK. Let me check. Use a brush to dust off the excess paint. Use a toothbrush to flake off the dried paint Apply soap to it Scrape the hardened paint rub it with detergent apply nail polish remover for the rest Hope this helps [speaker002:] Yes thank you! [speaker001:] Anything else I can help with? [speaker001:] Hello I'd like to upgrade my shipping [speaker002:] Okay! Can I get your name and account ID so I can pull up your account? [speaker001:] My name is Albert Sanders and my account is V3PJHFCLI9 [speaker002:] Can I also get your order ID please? [speaker001:] 0727925131 [speaker002:] Thanks! Do you know the current shipping status of the order? [speaker001:] It says it is out for delivery [speaker002:] Okay, unfortunately the order has already been shipped so we can't change the shipping. The good news is that it will probably get to you today or tomorrow, since it's already on its way. [speaker001:] oh ok! I will be on the look out for it then Thank you! [speaker002:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi! Can you help me check the benefits of my subscription? [speaker001:] Sure, no problem. Please give me a moment to look up that information for you. [speaker002:] I have bronze I am thinking of buying the shirt that is on sale right now [speaker001:] All members are invited to the annual holiday extravaganza with open bar and free flights from anywhere in the US. [speaker002:] How about shipping fee? [speaker001:] Additionally, Bronze members save on shipping fees and receive promo codes. [speaker002:] so no shipping fees, right? [speaker001:] Regular shipping is free. There may be an extra fee if you choose expedited shipping. [speaker002:] oh ok. Thank you good info [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] That's all Thank you [speaker001:] Thank you. Have a great day! [speaker001:] i ordered the wrong item by accident and i want to change the order [speaker002:] Sure, I can help you with that. Can I have your full name? [speaker001:] Name: Chloe Zhang [speaker002:] Can I also have your account ID and order ID, please? [speaker001:] Account ID: QKCLXNARKC Order ID: 4107071650 [speaker002:] Thank you, Chloe. What does the shipping status on your order say? [speaker001:] Shipping Status: Out for Delivery [speaker002:] Okay and what is your username and email address? [speaker001:] Email Address: chloezhang848@email.com Username: chloezhang848 [speaker002:] Okay, since it is out for delivery, we cannot update the order. However, as soon as you receive it, you can contact us again to start the return process. I'm sorry I couldn't update that for you. Is there anything else I can help you with? [speaker001:] thats all thank you even though im a gold member? im shocked as a gold memebr i dont get better treatment [speaker002:] We will gladly do the return at no cost and ship the item you wanted with expedited shipping, plus you won't have to wait for the returned item to arrive back here before your new order ships. Those are all perks of being a gold member. But since it has already left the facility, there isn't any way to update the order. Because it should arrive today. Anything else? [speaker001:] oh im sorry thats all [speaker002:] Don't be sorry. No worries. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I'm trying to cancel the shipping on my order. I accidentally ordered the wrong item. My name is Sanya Afzal [speaker001:] Very well, let's work on this immediately. Do you know the shipping status of your order currently? [speaker002:] It is in transit [speaker001:] Finally, let's validate the purchase. Would you please tell me your username, email address and Order ID? [speaker002:] Sure thing Username: sanyaafzal502 Email Address: sanyaafzal502@email.com Order ID: 1059826378 [speaker001:] Thank you so much for that information. So you would like to cancel the order correct? [speaker002:] Yep, just want to get this cancelled as soon as possible Awesome, thanks! [speaker001:] And there we go. The order ID 1059826378 is cancelled. [speaker002:] Thanks for your help [speaker001:] Is there anything else I can help you with today? [speaker002:] Nope, that's all [speaker001:] Thank you so much for being a customer and you have a great rest of your day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] yes it seem to be an extra fee added to my order and i would like to check that to see what going on. And to get it fixed [speaker001:] Let me see what I can find out. First, may I have your full name? [speaker002:] sure its, Crystal Minh [speaker001:] Thank you. May I also have your account ID and order ID to further verify your identity? [speaker002:] yes my account id is CWLYD3YZHB and my order id is 6240640318 [speaker001:] Now let me see what is going on. [speaker002:] ok [speaker001:] Hmm, the fee appears to be legitimate, but there may be some options still. What is your membership level? [speaker002:] its gold and what is the extra fee for [speaker001:] I'm not sure. But since you are a Gold member, we can remove the fee. What was the amount of the fee? [speaker002:] okay great! it was $25 [speaker001:] The fee has been refunded. Is there anything else you need today? [speaker002:] that will do it, thanks for your help [speaker001:] You're welcome! Have a nice day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hello I would like to move my shipping to next week delivery because I would like to avoid paying any shipping fee [speaker001:] OK. Let me help you with that. May I have your full name and account ID [speaker002:] Name: Norman Bouchard Account ID: ALHZRGJFCR [speaker001:] Thanks. OK. I ahve pulled up the account. have May I have your order ID? [speaker002:] 1337641425 [speaker001:] Thanks. I have verified your ID. What is the shipping status? [speaker002:] Delivered [speaker001:] OK. I made a note. If it was delivered, the date cannot be altered. What is your member level? Hello? I may be able to help based on your member level [speaker002:] Silver [speaker001:] OK. I will credit your account back for the shipping charges. Thanks for being a valued silver member. Anything else? Thanks for being a silver member. Have a great day. [speaker001:] Hi. How can I help you today? [speaker002:] I just want to check the status of my refund [speaker001:] Okay Can you tell me your full name or your account ID? [speaker002:] My name is Albert Sanders [speaker001:] Okay Albert, what is your username, email address, and the order ID for this purchase? [speaker002:] Username is alberts9. Email is alberts9@email.com. The order ID is 2310284244. [speaker001:] Your refund status is in progress and was initiated by phone. [speaker002:] ok thank you [speaker001:] Would you like to change the status or the payment method? [speaker002:] no thanks i just wanted to double check [speaker001:] Okay. Is there anything else I can do for you today? [speaker002:] no that's it [speaker001:] Okay, I will end this conversation [speaker001:] good morning, how can I help you? [speaker002:] Hi! I was looking at buying some items and wanted to know what leads to cancelling of a subscription [speaker001:] ok, one moment please [speaker002:] Thank you [speaker001:] Ok, if you just want to cancel the membership. You can do it at any time and without any impediment. only that you would pay the month in which I also cancel it That would be all [speaker002:] Yes please. Thank you [speaker001:] a pleasure to help you have a nice day [speaker001:] Hi. My name is Sanya Afzal. I have forgotten my password and cannot login to my account. Can you help me? My phone number is 389-4069 and my pin number is 308398. [speaker002:] I am very sorry. I will help you to resolve this issue. Do you have a username? [speaker001:] No [speaker002:] Ok. We'll need to create a username for your account [speaker001:] ok [speaker002:] First I need to verify your identity Send me your zip code number [speaker001:] 36723 [speaker002:] Your new username: Safzal1. I will now generate a new password for you What is your Pin number? [speaker001:] 308398 [speaker002:] This is your new password: fot9o1b59t [speaker001:] ok [speaker002:] Would that be all for today? [speaker001:] hello [speaker002:] Hello, I need to return an item I purchased as it is the wrong color [speaker001:] okay I will help you start the process Give me your full name or account id [speaker002:] Alessandro Phoenix [speaker001:] Now I need to validate your purchase I need your username, email address and order id [speaker002:] ap020256, ap020256@email.com, 1098147804 [speaker001:] Validated! What is your membership level? [speaker002:] Gold [speaker001:] As a gold member, you are qualified for a return [speaker002:] Great! [speaker001:] I need your full address for the shipping label [speaker002:] 3281 Lincoln Ave San Mateo, CA 10014 [speaker001:] How do you like to process the return? By mail or in store or drop off center [speaker002:] Mail is fine [speaker001:] Done I have completed the process. You can successfully return the item [speaker002:] Thank you [speaker001:] Would this be all for today? [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi! I would like to check the status of my account please I wanted to know if my account has free international shipping [speaker001:] Absolutely. Can I get your name please? [speaker002:] Chloe Zhang [speaker001:] Thank you, Chloe. Let me look into that quickly. [speaker002:] Thank you [speaker001:] Unfortunately your account does not offer international shipping. In the future if you have questions about your subscription you can look at the FAQ page at the following link. [speaker002:] Oh okay [speaker001:] Can I help you with anything else today? [speaker002:] That is all. Thank you [speaker001:] Thank you and have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello. I placed an order but would like to change the shipping on it to a new address. [speaker001:] Sure let me help you with that. [speaker002:] ok [speaker001:] Could I have your full name or account id? [speaker002:] Chloe Zhang [speaker001:] And could you tell me your shipping status? [speaker002:] out for delivery [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] chloez66 chloez66@email.com 2479352954 [speaker001:] Thank you What address would you like to ship your order to? [speaker002:] 1566 Lincoln Ave Newark TX 96568 [speaker001:] Your order has been updated with your address change. Can I help you with anything else? [speaker002:] No, thanks for your help [speaker001:] Have a good day. [speaker001:] Hi how may I help you today? [speaker002:] I'm looking at a pair of Guess boots that I might buy, but would like to know a little more about them. [speaker001:] Sure. What is that you would like to know? Can I have your name? [speaker002:] Sanya Afzal [speaker001:] Thanks Sanya. What would you like to know about the boots [speaker002:] I would like to know if these run true to size? [speaker001:] You should be aware that the boots do tend to run wider. May want to size up half. Anything else I can help with? [speaker002:] So the width is not regular, it's wide [speaker001:] Correct. Its about an extra 16 inch wide. [speaker002:] Great. That's what I needed to know. [speaker001:] Anything else? [speaker002:] No, that's it for today [speaker001:] Great have a nice day. [speaker001:] Thanks for choosing AcmeBrands! How can I be of assistance? [speaker002:] Hello, I'm trying to browse products on the website, but it's running really slowly, do you have any suggestions? [speaker001:] Let me see what I can do. Have you tried logging out and back in? [speaker002:] I just tried that, but it didn't seem to help. [speaker001:] Okay. Another thing that can affect the site speed is if you have a lot of other tabssoftware open. Can you try closing that out and refreshing the website to see if it will run faster? [speaker002:] Oh, it seems to be running a lot faster now. [speaker001:] Great! Can I help you with anything else? [speaker002:] No, that's all, thanks so much. [speaker001:] You're welcome, have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I cannot access my account because I have forgotten my password [speaker001:] Glad to help. May I have your full name please? [speaker002:] I was hoping you could help me access my account Sanya Afzal [speaker001:] thanks Sanya. Can I have your username? [speaker002:] sa298758 [speaker001:] I can generate a new password for you. But I need your PIN number first. [speaker002:] I have the security answer. Will that work? [speaker001:] Yes, sure! what is that? [speaker002:] Alexander [speaker001:] the new password is c19vfw9l0r9. [speaker002:] Thank you [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] Thats all. Thank you for your help [speaker001:] Have a nice day! [speaker001:] Hi how can I help you [speaker002:] I need to return an item. [speaker001:] Okay, you would like to initiate a refund? [speaker002:] I accidentally bought it in this hideous shade of green. I would like to replace it with the one in black [speaker001:] Okay, can I have your name please? [speaker002:] Albert Sanders [speaker001:] Okay, now I need your username, email address, and order ID [speaker002:] as077597 as077597@email.com 559399512 [speaker001:] What is your membership level? [speaker002:] gold [speaker001:] Can I have your full address to create a shipping label [speaker002:] 9280 2nd Ave San Mateo, WA 57132 [speaker001:] How would you like the exchange processed by mail, drop off, or in store [speaker002:] mail [speaker001:] Okay, you can print off the shipping label and ship the item back and then they will send you the black one. Is there anything else I can do for you? [speaker002:] Thanks, that's it [speaker001:] Thank you for being a gold member [speaker001:] Hello, can I help you? [speaker002:] hi there [speaker001:] What can I do for you? [speaker002:] I want to check the status of my order it seems to be wrong [speaker001:] Sure, what is your full name? [speaker002:] I mean the delivery time [speaker001:] Can I get your name please? [speaker002:] Rodriguez Domingo [speaker001:] Alright, next I need your account ID and the order ID. [speaker002:] UXMZ5TFI4A [speaker001:] and the order ID? [speaker002:] Order ID: 4885395592 [speaker001:] OK, so what did you need to know about your order exactly? [speaker002:] I need the status of the order corrected [speaker001:] Do you need to change the time, expedite the shipping, or what? [speaker002:] need it to show the correct delivery status it says delivered which isn't [speaker001:] Alright, it appears your package is out for delivery. It often shows delivered as the status, when the carrier has it and it is about to be dropped off. If you have not received the order by tomorrow, let us know and we can contact the shipping compa company. [speaker002:] Okay. thanks [speaker001:] Is there anything else I can help you with? [speaker002:] that's all [speaker001:] No problem. Have a great day. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi, I want to know more about these Michael Kors boots. [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] David Williams I want to know if the width of the shoe is regular or wide [speaker001:] Sure thing, David! Our boots come in a variety of sizes, and they are generally made wider. Our boot sizes follow the US model but with an additional 16th inch of width. If you have any concerns, please rest assured that you may return your boots after purchase with our free returns policy. Is there anything more I may help you with today? [speaker002:] That was all I needed to know, thank you for the informative answer [speaker001:] You're very welcome! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] yes i was trying to look on the site but its running very slowly [speaker001:] I'm so sorry for the inconvenience! May I get your full name, please? [speaker002:] Rodriguez Doming [speaker001:] Okay, Rodriguez! Let's see if we can troubleshoot this for you. [speaker002:] ok [speaker001:] Would you please try logging out and logging back in to your account? [speaker002:] still doing the same [speaker001:] No worries! Would you please try closing any other open tabs in your browser, to see if that helps with loading speeds on our site? [speaker002:] Oh great that seem to work [speaker001:] Wonderful! [speaker002:] thank you so much [speaker001:] Is there anything more I may help you with today? [speaker002:] no, that will be all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I'm in the process of buying something but my cart won't update. [speaker001:] I'd be happy to help you today. May I ask who I am talking with? [speaker002:] David Williams [speaker001:] Thanks David, lets see what we can do to get that cart to update! David can you try refreshing the page and see if it will update after that? [speaker002:] Okay. hold on nothing happened. [speaker001:] Can you log out of your account and back in? That often fixes the issue. [speaker002:] Okay, wait just a sec [speaker001:] No problem. [speaker002:] It's still not working. [speaker001:] Can you double check that the item you are trying to add to the cart is not out of stock. If it is, sometimes the cart just won't update. [speaker002:] OK I'll check. I tried refreshing the page again and it did work this time. [speaker001:] Perfect! Glad it is now working for you. Is there anything else I can help you with today? [speaker002:] No that will be all. Thank you. [speaker001:] Thanks, have a great day David. [speaker001:] Hello! Thank you for contacting us today! How can I help you? [speaker002:] I think I'm missing about 40 dollars worth of credits on my account [speaker001:] Oh no! Let's see if we can figure that out. Can I have your name please? [speaker002:] Chloe Zhang [speaker001:] Thank you, Chloe. Where did the credits originally come from? [speaker002:] The credits came from a one time deal with a previous purchase [speaker001:] Alright let me look into that for you. Alright it does look like there was an error. You said it was $40 correct? [speaker002:] Yes that's correct [speaker001:] Okay. Here is a promo code for those missing credits: V3CDZ [speaker002:] Great thank you so much [speaker001:] Can I help you with anything else today? [speaker002:] that's all [speaker001:] Thank you and have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] I'm looking at the delivery time for my jeans and thinking it can't be right wondering if the status is wrong [speaker001:] Okay, what seems to be the problem? [speaker002:] well can you check the status of the order have to change the delivery date if it's wrong [speaker001:] Sure. What is your full name, please? [speaker002:] I'm rodriguez domingo order 9939774175 [speaker001:] Thank you, and your account ID? [speaker002:] ZD6HH2GWGB [speaker001:] Thank you, one moment, please. What is the change that you need to make? [speaker002:] the delivery date doesn't meet my expectations [speaker001:] So do you want to upgrade to overnight shipping? [speaker002:] saying next month or something. don't think that can be right if that's what I have to do to get it in a reasonable time yes [speaker001:] Can I have your username and email, please? [speaker002:] roddoming@email.com rd6691 [speaker001:] Thank you! Did you receive an email that told you about this delivery issue? [speaker002:] it's from me looking at the order on your site [speaker001:] Okay. I'm sorry for the trouble you've experienced. I'm going to change the date of your shipping so that you get it much sooner. To the best of my knowledge, there will be no additional charge for this. [speaker002:] that's much appreciated wasn't sure why it would take so long [speaker001:] You can expect your package soon. For now, though, can I help you with anything else? [speaker002:] that's all for today thank you [speaker001:] I'm not sure either, apologies for the inconvenience. You're welcome, have a great day! [speaker001:] Hi, how are you doing today? [speaker002:] I would like to return an item because it had a stain on it [speaker001:] I apologize! Let me get that started for you. Can I please have your name, as well as username, email address, and order ID? [speaker002:] Crystal Minh Username: cminh935 Email Address: cminh935@email.com Order ID: 0078439792 [speaker001:] Thank you! Also, what is your membership level and the date of purchase? [speaker002:] Gold 2019-10-06 [speaker001:] Perfect. Just a couple more questions and we'll be all set! Can I please have your address in order to get a shipping label created? [speaker002:] 2559 Brushwick Dr Baltimore, TX 37752 [speaker001:] Would you like to return in store, by mail, or at a drop off center? [speaker002:] in store [speaker001:] Ok, your order is all set! Just drop it off in the store whenever you're ready. Can I help you with anything else today? [speaker002:] That will be everything [speaker001:] You have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I think I have been charged twice for an item I bought. [speaker001:] I am sorry that this happened. Let's investigate and see what we can do here. May I have your full name or Account ID? [speaker002:] Yes, Joyce Wu [speaker001:] To verify your identity may I also have your account ID and order ID? [speaker002:] My account id is SWWZFQ4JGI My order id is 9043089444 [speaker001:] Thank you for that. So basically you received an email that indicated you had ordered 2 of the same item but you only ordered one, correct? [speaker002:] Yes, I was charged twice but only ordered one. [speaker001:] I will check with our system, give me one moment. Ah the system indicates that this email is in error. You will only be charged for one item only. Apologies for the confusion. [speaker002:] Ok, so I will get my money back if it has already been charged? [speaker001:] That is correct, it should not be charged twice in the first place. [speaker002:] Ok, thanks! That's all I needed. [speaker001:] If for some reason it does happen to do so, do not hesitate to recontact us. [speaker002:] Ok, thanks! [speaker001:] You are most welcome, is there anything else I can help you with today? [speaker002:] No, that's all I needed. Thanks [speaker001:] You have a wonderful rest of your day and thank you for you business! [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Hey, my name is Sanya Afzal. I need you to check my account ASAP. I heard on the news that you're removing subscriptions from people's accounts. I definitely want my account! Can you check and see what happened? [speaker001:] Ok. Let me see if I can help. I have pulled up your account [speaker002:] Cool, thanks [speaker001:] What did you need me to look into today? [speaker002:] I heard on the news that y'all are removing subscriptions from people's accounts. I want my subscription. Can you check and make sure it wasn't removed from my account? I'm a Bronze member. [speaker001:] You want to know if it is active? [speaker002:] I want you to check and make sure that my subscription wasn't removed. [speaker001:] May I have your account ID and order ID [speaker002:] I don't have either. [speaker001:] I can't verify anything then. [speaker002:] I'm just telling you what I know, man. [speaker001:] Ok. One moment. Thanks. I have reinstated the service. Anything else? [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] hi, i never received my package and i would like to check on shipping status [speaker001:] Sure, I can help you with that. Can I get your full name or account ID please? [speaker002:] Albert Sanders Account ID: Z46073ZBIX [speaker001:] Thank you, can you also provide your username, email address, and order ID please? [speaker002:] Username: albertsanders453 Email Address: albertsanders453@email.com Order ID: 0305493501 [speaker001:] And how long have you been waiting now for your order to deliver? [speaker002:] 5 days [speaker001:] Sometimes packages get mistakenly marked as delivered, but can still take a couple more days to arrive. I would suggest waiting a few more days and if it hasn't shown up within 7 days, please reach out to us again. [speaker002:] could you just resend it to make sure [speaker001:] Unfortunately our policy does not allow me to resend packages unless they are over 7 days late. [speaker002:] ok i will try back if i don;t receive my package [speaker001:] Is there anything else that I can help you with today? [speaker002:] nope thats it thank yiu [speaker001:] Thank you, have a great day! [speaker001:] Thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hello, I want to check the status of subscription. [speaker001:] Are you wanting to know if it is active, if you have an amount due, or the due date? [speaker002:] amount due [speaker001:] OK, can I have your account ID and full name? [speaker002:] Chloe Zhang, IYT9XNHAVF [speaker001:] And can I have your order ID as well? [speaker002:] 3070798159 [speaker001:] It looks like you owe $55, and that is due 3 days from now. [speaker002:] I want to pay that amount using credit card on file. [speaker001:] Great, I have processed that payment for you. [speaker002:] Thank you. [speaker001:] I will send you a link to check the status of your subscription yourself in the future. Do you know your username to log in? [speaker002:] no [speaker001:] czhang1 is your username. [speaker002:] thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] That's all! [speaker001:] Thank you, have a great day! [speaker001:] Thank you for contacting AcmeBrands. How can I help today? [speaker002:] I was hoping to check in on the state of my refund, just to double check [speaker001:] Sure, can I have your full name or account ID? [speaker002:] David Williams [speaker001:] Can I also have your username, email address, and order ID? [speaker002:] dwilliams957 dwilliams957@email.com 2320774013 is my order ID [speaker001:] I see that your refund is in progress. It looks like you initiated the refund by chat. [speaker002:] Yes, I did that last time, thank you! I really just wanted to double-check [speaker001:] Is there anything else I can help you with today? [speaker002:] I'm all good, thanks! [speaker001:] Great, thank you and have a great day! [speaker001:] Hello [speaker002:] Hi. I'm James. How can I help you? [speaker001:] I'm interested in buying a shirt from you guys Could you let me know if you have a size in stock [speaker002:] I can check [speaker001:] It is a calvin klein $84 short I am looking for a size small 84$ shirt* [speaker002:] We have all sizes, but they're not always in stock. You should check the website, if it's listed as empty, then we don't have the size currently but will probably order more. If it's not listed as empty, then it's in stock. [speaker001:] Okay great, thanks! [speaker002:] Out of stock shirts are refilled on the second week of the month. Can I help you with anything else? [speaker001:] No that is all. Thank you [speaker002:] You're welcome. Have a great day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi! I wanted to check the status of my order coz i see that the delivery time is wrong and I think it needs to be changed [speaker001:] I can certainly look into that for you. Can I get your name? [speaker002:] Sanya Afzal [speaker001:] Okay, I just need a little info. Can I get your account ID and Order ID? [speaker002:] Account ID: S88LQGZEBP Order ID: 5872243777 [speaker001:] Thanks, did you just want to confirm the delivery time or did you want to change it? [speaker002:] it is wrong [speaker001:] Got it. Let's see what the system says. one moment! [speaker002:] Thank you [speaker001:] Can I ask you what the shipping status is? [speaker002:] delivered [speaker001:] I'm sorry, if it's delivered there is nothing I can do about that. You already have the item! [speaker002:] I see. Thank you [speaker001:] Sorry about that, have a great day! [speaker001:] hello how can i help you today [speaker002:] I have a problem with an item that I looked at yesterday [speaker001:] what is the problem? [speaker002:] I'm looking at a Guess shirt that was much cheaper yesterday than it is today. It didn't say anything about a limted sale. [speaker001:] i see, so you are inquring about our pricing? [speaker002:] Yes I want it at yesterday's price [speaker001:] i will see what i can do [speaker002:] ok [speaker001:] may i have your name please [speaker002:] Norman Bouchard [speaker001:] thank you Norman. I also need your account id and order id so i can pull up the account [speaker002:] IIEK6OZNJD 9595541129 [speaker001:] thank you so, our pricing is based upon what our suppliers set. it dynamically changes over time. prices may change without warning esentially, so there was no limited sale on that item, our vendor pricing was just adjusted by demand [speaker002:] I don't see how there could be such a big change on the price in one day. I would like to get this but I want yesterday's pricing. I am a Gold member and spend a lot of money with you folks. [speaker001:] Ok, one time only, I can offer you a promo code that will make up the difference in the price if you wish [speaker002:] Yes, that would be great. [speaker001:] YRDJU is the code simply enter it on the order for the discount is there anything else i can help with today? [speaker002:] No, that's all. Thank you for your help. [speaker001:] no problem [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] please let me know how i can get a premium membership. [speaker001:] Memberships are earned through purchases over time. To get Bronze, you need to buy $500 over the course of a year. For silver, the amount is $1000, and for Gold, it's $2000 and you need to fill out a survey. Is there anything else you need? [speaker002:] that answers my question. thanks. [speaker001:] You're welcome! Have a nice day. [speaker001:] Hello how can I help you today? [speaker002:] I need this Order delivered ASAP, I have an event to attend in which I will need them. [speaker001:] Let me help you with that. Just one moment please. May I have your order ID, username and email address? [speaker002:] does that mean I will get it faster? Order ID: 9582030090 [speaker001:] I will expedite the shipping once I have the necessary information. [speaker002:] Norman Bouchard 236-7479 turker@gmail.com [speaker001:] Do you remember your username? I will need either your username or your address if you don't remember it [speaker002:] user name is drae Address: 9776 Primrose Ave Baltimore, TX 39288 awesome! thank you! [speaker001:] Order has been updated. Do you need anything else? [speaker002:] nope that is everything [speaker001:] Then thank you for shopping with us. Have a wonderful day. [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi! I'm looking for something on the website but I'm getting no results! What is going on? [speaker001:] I'm so sorry for the inconvenience! I'll be glad to help you with that. Would you provide your full name, please? [speaker002:] Joyce Wu [speaker001:] Thank you, Joyce. May I ask you to please try logging out and logging back in to your account? [speaker002:] ok anything else? [speaker001:] No luck? The next thing we can try is for you to clear the cookies from your browser. Are you familiar with how to do that? [speaker002:] ok let me try that THANK YOU!!! That worked [speaker001:] Wonderful! Is there anything more I may help you with today? [speaker002:] No, that is all. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] How can I help you today? [speaker002:] I need to return my item. It's the wrong size. My name is Joseph Banter [speaker001:] Okay, let me help you with that. Can I have your username, email, and order number? [speaker002:] Email Address: josephbanter408@email.com Username: josephbanter408 Order ID: 6962144408 It's the Tommy Hilfiger Boots for $64.00 [speaker001:] What's your membership level? [speaker002:] Guest [speaker001:] When did you purchase them? [speaker002:] Purchase Date: 2019-11-26 [speaker001:] Do you still have the receipt? [speaker002:] yes [speaker001:] Okay, then I can help you with this [speaker002:] but not the original packaging [speaker001:] Can I have your full address? [speaker002:] 1303 Lexington Ave Newark, TX 68808 [speaker001:] And would you like to process this by mail, in store, or at one of our drop off centers? [speaker002:] store [speaker001:] Okay, everything on my end is done and everything you need to do will be in the email. Is there anything else I can do for you today? [speaker002:] Great thanks thats' all [speaker001:] Then have a nice day? [speaker001:] Hello, thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi, I signed up for the bronze subscription and I want to keep it but I need additional time to get money to pay the membership fee So, can you help me out with an extension please? [speaker001:] Sure! May I have your full name? [speaker002:] Yes, it's Alessandro Phoenix [speaker001:] Thank you. May I also have your account ID and order ID? [speaker002:] Account ID is Y90MCCVOC6 Order ID is 3381649451 [speaker001:] Thank you. Unfortunately, as a Bronze member, you are not able to get an extension. I'm very sorry for the inconvenience. [speaker002:] There's nothing you can do? Can I speak to a manager please? [speaker001:] Yes, I can have a manager get in touch with you. May I have your phone number? [speaker002:] 324-1536 [speaker001:] A manager will call you soon. Is there anything else I can help you with? [speaker002:] That's it, thanks [speaker001:] You're welcome. Have a nice day! [speaker001:] Hi, how may I help you? [speaker002:] I was wondering if I could find out more information about a jacket I am thinking of buying. [speaker001:] Sure. What would you like to know? [speaker002:] if this Michael Kors jacket is warm enough for windy conditions? [speaker001:] Yes, it is. It's wind-proof, lined with insulating material, and will prevent wind for directly hitting the part of your body that is covered. [speaker002:] Thanks! that is all:] [speaker001:] Have a nice day then! [speaker001:] Hello thank you for contacting us today. How may I help you? [speaker002:] I'm looking at a calvin klein t-shirt for $84.00 and I want to know how wide the neck is. I don't want one that squeezes my neck. [speaker001:] Sure thing let me see what information I can find for you. I'm happy to tell you that our shirts are intentionally designed with loose collars for comforrt. The standard Size is around 15 inches 14 inches on the smaller end and 16 inches for larger ones. [speaker002:] OH great because I have a large neck and I hate when shirts choke me. THanks for the info [speaker001:] Not a problem. Was there anything else I could help you with? [speaker002:] that's all. Thank you have a nice day. [speaker001:] Thank you for shopping with us and you have a nice day as well! [speaker001:] Hello how can I help you today? [speaker002:] Hi! I need to update my shipping info [speaker001:] Okay, give me a moment and I'll have everything I need to help you. [speaker002:] ok thanks [speaker001:] Can I have your full name? [speaker002:] Joyce Wu [speaker001:] Is this for a current order, or just updating your account for future reference? [speaker002:] It is for future orders. [speaker001:] Okay, can I have your current address first? [speaker002:] 1301 Circle Drive [speaker001:] And your username, password, and zip code? [speaker002:] the username is joycewu4 and zip code is 76515. I do not have my password saved on this device, sorry. [speaker001:] Okay no worries. Do you have your phone number? [speaker002:] yes. it's 306-650-1746 [speaker001:] That works just fine then. And now I need the new address and we should be all good. [speaker002:] 101 South Main St., San Mateo NY 76515 [speaker001:] And everything is good and updated in the system Is there anything else I can do for you? [speaker002:] No thank you for your help! [speaker001:] Well then have a nice day! [speaker001:] Hello, how can i help you today [speaker002:] Hello I would like to know how often the Michael Kors jeans need to be washed? [speaker001:] Under normal wear you should wash them once a week. You do not want to wash them too much to preserve the colors. Of course if you are working a lot then you may need to wash them more. [speaker002:] Ok great thanks [speaker001:] No problem, have a good day [speaker001:] hello, how can i help you today? [speaker002:] Hi. I have a question about the premium shopping service I subscribed to. Has it been activated yet? Are you with me? [speaker001:] yes [speaker002:] Has my payment gone through for Order ID: 4945330256? [speaker001:] may i please have your name or account id to pull up your account [speaker002:] My name is Rodriguez Domingo and my account ID is AITGA8BIRB [speaker001:] and just to clarify, you are asking about the status of your subscription activation today, correct? [speaker002:] correct [speaker001:] thank you, give me one moment to pull up the details [speaker002:] Has my payment gone through? [speaker001:] i am checking that for you now with the order number [speaker002:] Thank you [speaker001:] i see here that your account does not have an active subscription [speaker002:] May I pay for the Bronze level premium subscription shopping service now? [speaker001:] yes one moment [speaker002:] I want to make sure that I don't pay twice. I do have the order ID. [speaker001:] go to the following link and sign in with your own username. there you will be able to subscribe to the plan you wish [speaker002:] Thank you for your assistance. [speaker001:] can i help you with anything else today? [speaker002:] No. I'll connect through the link you're sending. [speaker001:] thank you for contacting us, and have a nice day! [speaker001:] Hello [speaker002:] Thank you for shopping with AcmeBrands! How may I help you? [speaker001:] Can you please give me some more time to pay for my subscription? [speaker002:] Let me find out! May I have your full name? [speaker001:] I don't have the money right now because my covid stimulus check hasn't arrived yet. [speaker002:] I understand. [speaker001:] Joseph Banter [speaker002:] May I also have your account ID and order ID? [speaker001:] H7JJFQVVZ5 order # 5745317397 [speaker002:] Thanks! What is your membership level? [speaker001:] Guest [speaker002:] Unfortunately, our guest level members are not eligible for due date extensions. [speaker001:] omg no [speaker002:] I'm very sorry. I could have a manager call you to discuss other options if you'd like. [speaker001:] ok, yes please [speaker002:] What phone number can they reach you on? [speaker001:] 418-8601 anytime after 1PM is fine [speaker002:] Okay. A manager will call you after 1:00. Is there anything else I can help you with? [speaker001:] no, that was all [speaker002:] Okay. Have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] Hello, how much is it to stitch my name on an item. I'm interested in that. [speaker001:] I can certainly answer that for you. Please give me a moment to look up that information. Stitching your name will cost 30 cents per character for the first 15 characters, and then 20 cents per character for the subsequent 15 characters. After 30 characters, each character costs 10 cents each. [speaker002:] Okay, that answers my questions. Thanks a lot! [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] No, thanks again. [speaker001:] Thank you. Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hello. I am trying to view my shopping history on the site but I cannot remember my password for the life ofme! [speaker001:] Okay, I'll need to pull up your account so I can recover your password. Can I have your full name or account ID please? [speaker002:] ok. my full name is Crystal Minh. [speaker001:] Do you know your username? [speaker002:] yes, it's cm289 sorry cm289497 [speaker001:] Thanks. I can't get your old password, but I can create a new one for you. All I need is your PIN number or the answer to your security question. [speaker002:] ok, i don't know my pin number but my security answer is Ahmed [speaker001:] Great! Your new password is r0s3mn6zfl [speaker002:] ok thank you [speaker001:] Is there anything else I can help you with? [speaker002:] nope that's it, thanks [speaker001:] Thank you! Have a great day. [speaker001:] Hello, how can I help you? [speaker002:] Hey! As soon as this virus craziness is over, I'm heading to the Alps. Can you tell me if the Michael Kors jacket is warm enough in windy conditions? [speaker001:] Hello, yes the jacket is designed to be wind proof. It will prevent any wind from hitting your body-line. It also is insulated on the inside to provide extra warmth. This jacket should be warm to wear, even in very windy conditions. [speaker002:] Sweet! Sold! Thanks for your help. [speaker001:] Anything else you need? [speaker002:] That's it! [speaker001:] Have a great day [speaker001:] Hello, how can I help you? [speaker002:] Hi I want to know more about this Hilfiger shirt can you tell me if the buttons are brown or black? [speaker001:] Buttons come with a large range of colors. Our purchasing team has decided to use dark brown buttons because they have deemed to be more stylish for this season. We hope you appreciate this decision. Is there anything else I can help you with? [speaker002:] hm no, that's it for now Thank you [speaker001:] Have a great day! [speaker001:] Hi there! Thanks for contacting AcmeBrands, how can I help you? [speaker002:] Hi I have a question about my order. [speaker001:] Sure, how can I help? [speaker002:] I made my order late last year, just got my notification that it was being shipped last week, but still haven't received it [speaker001:] Sure thing, can I start by getting your full name or account ID please? [speaker002:] Chloe Zhang [speaker001:] Thank you. So I can look that up for you, can I get your username, E-mail address, and order ID please? [speaker002:] czhang01 czhang01@email.com 4868118365 [speaker001:] Great, thank you. So you said you placed the order last year, do you happen to know how many days ago that was? [speaker002:] since the order? since the order like 180 days [speaker001:] How many days you have been waiting for the order to arrive? [speaker002:] 14 [speaker001:] Great, thanks. So since it's been more than 7 days, our policy is to ship out a new order. [speaker002:] ok [speaker001:] Just in case the original one is lost or got misdelivered or something of that nature. To do so I'm going to need your address [speaker002:] 8875 Kennedy St La Fayette, NY 56128 [speaker001:] Awesome, thank you. Can you tell me what the item was that you ordered originally? [speaker002:] its the tommy hilfiger jeans [speaker001:] Ok, thanks so much. I have went ahead and updated the order so you should be receiving it in the next couple days. [speaker002:] great thanks so much [speaker001:] We apologize for the inconvenience. Is there anything further I can help you with today? [speaker002:] that's it [speaker001:] Excellent. Thanks for your business. Have a fantastic day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi I have an issue with your website. Things are running really slow, Is there something going on? [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. [speaker002:] ok [speaker001:] Can you please try logging out of your account and logging back in? [speaker002:] ok hold on no that didn't seem to work [speaker001:] I apologize for the inconvenience, but can you please try closing all other tabs on your browser and any programs running in the background? [speaker002:] ok let me try that no that didn't work [speaker001:] Can you please try visiting amazon.com and see if it loads slowly too? [speaker002:] ok hold on no it is running ok [speaker001:] I sincerely apologize. It seems that our website is currently under a DDOS attack. I will make sure to write up a report and notify our website team. [speaker002:] oh ok that sounds scary! [speaker001:] if you would like, I can make the purchase for you through this chat. [speaker002:] ok that would be great it's the calvin klein shirt of $94 [speaker001:] Can you please tell me your credit card number? And the expiration date? [speaker002:] 5669655844568855 5023 2023 [speaker001:] Thank you. Your purchase has been made. A confirmation email will be sent to you shortly. Is there anything else I can help you with today? [speaker002:] great thanks so much! that's it [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hello, what can I do for you? [speaker002:] Hi! Can I upgrade my order to overnight shipping. i forgot I have an important meeting and this asap [speaker001:] Sure, can I have your name please? [speaker002:] yes, it is crystal minh [speaker001:] Can I also have your account ID and order ID [speaker002:] Yes account Id is njhkpvudnl and order Id is 7190670464 [speaker001:] Thank you, can you see the shipping status? [speaker002:] it says delivered- let me check if it is... it is! That was really quick! Thanks! [speaker001:] No problem, anything else I can help you with? [speaker001:] Hello! Thanks for contacting AcmeBrands. How can I help you? [speaker002:] Hi, I'd like to change my address on my account. [speaker001:] Okay. Can I have your name? [speaker002:] my name is Albert Sanders, what's yours? [speaker001:] Hi, Mr. Sanders. My name is Sher. [speaker002:] ahh, a pleasure. [speaker001:] Do you have your Account ID? [speaker002:] I'm sorry, I don't have that avilable. my user name is albertsanders030 if thats what you meant? [speaker001:] Okay, thank you. I'll pull up your account. [speaker002:] okay dokie [speaker001:] Can you provide me with the current address on your account? [speaker002:] It's 5203 Lexington Ave La Fayette, TX 30840 Is it changed? [speaker001:] Thank you for that. Could you provide your email address, phone number or order ID to confirm your identity please? [speaker002:] Sure, my email is albertsanders030@email.com my phone is 908-5615 [speaker001:] Thank you very much. I'll be happy to update your account for you now. What is your new mailing address? [speaker002:] my address I just gave you! lol It was 5202 on the account, not 5203 [speaker001:] Okay, give me one second to make that change for you. [speaker002:] alright thank you! cool [speaker001:] You're account has been updated. Is there anything else I can help you with today? [speaker002:] no, that was great [speaker001:] Great. I hope you enjoy the rest of your day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi I'm currently having an issue with the search [speaker001:] I'm so sorry for the inconvenience! [speaker002:] each time I try searching for an item, I get 0 returns [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. Would you please try logging out of your account, and logging in again? [speaker002:] Just did [speaker001:] No luck? [speaker002:] Yeah [speaker001:] Crystal, would you please try clearing the cookies in your browser? [speaker002:] Just did this [speaker001:] Did it work for you, Crystal? [speaker002:] Not at all [speaker001:] I'm so sorry about that. Let's try this: instead of your original search term, try searching for something else, like "prada handbag". Sometimes that can jog the search and make it start working again. [speaker002:] Wow. That worked. Thanks so much [speaker001:] Wonderful! Is there anything more I may help you with today? [speaker002:] Not at all. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how may I help you today? [speaker002:] I would like to pay the subscription fee for my account. [speaker001:] Okay, I can help with that, could I please have your full name? [speaker002:] Joyce Wu [speaker001:] Hi, Joyce, I'll also need your account and order ID. [speaker002:] Account ID: QESB8A3AHZ Order ID: 1636198356 [speaker001:] Thank you. Do you know how much you'd like to pay today? [speaker002:] It's 69.99, right? That is fine. [speaker001:] Yes, that should work. Do you have a card number available to pay? If not, we can use the card on the account. [speaker002:] Please use the card on the account. [speaker001:] Okay, you're all set. Is there anything else I can do for you today? [speaker002:] No, that's all. Thank you! [speaker001:] Have a great day! [speaker001:] How can I assist you? [speaker002:] I have been waiting 9 days and haven't received my order yet. I was hoping you could tell me what the problem is [speaker001:] Sure, can I have your name? [speaker002:] Sanya Afzal [speaker001:] THank you, can I have your username, email address, and order ID [speaker002:] sanyaafzal228 sanyaafzal228@email.com order ID: 2881489599 [speaker001:] Okay, I will ship an new order for you. what did you order? [speaker002:] I ordered the Tommy Hilfiger Jeans and the Guess jacket [speaker001:] I am so sorry about this. I have reordered the items and shipped them overnight. Is there anything else I can do for you? [speaker002:] Thank you! Nope that is all for today [speaker001:] Have a nice day [speaker001:] how may I help you [speaker002:] I have a subscription and need an extension to pay. [speaker001:] i see, so you wish to initiate an extention on your subscription fee i can assist with that today i first need your full name to pull up the account [speaker002:] Crystal Minh [speaker001:] and also your account and order id [speaker002:] Account ID: RRZARJ2JWQ Order ID: 0581419897 [speaker001:] thanks what is your membership level? [speaker002:] Gold [speaker001:] ok, i have extended your subscription, can i help with anything else [speaker002:] No that's all. Thanks. [speaker001:] have a good one [speaker001:] Hello! can I ask a simple question? When is the next annual sale? [speaker002:] Hello, one moment as I check that for you. The annual sale always starts during the early part of the year. I'm afraid the annual sale for this year started on January 23rd and ended on January 31st. Is there anything else you would like help with? [speaker001:] oh.. dang.. I missed it. [speaker002:] Sorry, hopefully you'll catch it next year. [speaker001:] That is all. Thank you. [speaker002:] You're welcome, have a nice day. [speaker001:] Hi, how can I help you today? [speaker002:] Hi. My payment method seems to be wrong. I want to check the status of my order. [speaker001:] No problem, happy to help you with that. Can I get your full name or account ID please? [speaker002:] Albert Sanders [speaker001:] Thanks. One moment please. [speaker002:] Ok [speaker001:] What payment method would you like to update your order to use? [speaker002:] Credit Card, please. [speaker001:] Ok, I went ahead and updated that for you, so it is set to use your credit card now. Is there anything else I can help you with? [speaker002:] No. Thanks for your help. [speaker001:] No problem, happy to help! Thanks for your business, and have a great day! [speaker002:] You too. [speaker001:] Ok, will do. Bye! [speaker001:] Hi there, how can I help you today? [speaker002:] I wanted to purchase a product but I wanted to know a little more about it before I buy it. [speaker001:] I'd love to help you with this. What were you wanting to know today? [speaker002:] It is a Guess shirt and it is $64. I wanted to know if it is breatheable because I have a skin condition and my skin breaks out when I wear tight conforming clothes or clothes made with inferior fabrics. [speaker001:] Let me look that up and see what I can find. May I ask who I am speaking with today? [speaker002:] My name is David Williams [speaker001:] David, our shirts are made of 100% natural fibers such as cotton, linen, wool or a blend of these. The most popular blend is 90% cotton and 10% linen. The label on the collar will tell you what material is used. [speaker002:] Ah that is perfect. I would also like to know how to ash the shirt. [speaker001:] You could always order one and wee if it bothers you and return it if it doesn't work for you. [speaker002:] Is there any instructions? That's a good idea, maybe I'll try that. [speaker001:] You can throw it in the washer with your other clothes and was as you normally would. It is recommended to use color guard with bleach to preserve the color. Drying should be on permanent press if possible, but it is not required. Is there anything else you needed to know today? [speaker002:] No I think you answered my questions. Thank you! [speaker001:] Thanks David, enjoy your weekend. [speaker001:] Hi, how are you doing today? [speaker002:] Not so great. [speaker001:] Oh no! What can I help you with? [speaker002:] I can't get into my account. [speaker001:] I'm sorry, do you need help finding your username? [speaker002:] yeah [speaker001:] I can definitely help with that. Can I please have your full name, email address, and zip code? [speaker002:] Sanya Afzal sanyaafzal215@email.com 17835 [speaker001:] Great, thank you. Your username is safzal1 Can I help you with anything else? [speaker002:] That's it. [speaker001:] Ok, you have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hello, can you check the status of an order for me. The payment says debit card but I payed with my credit card. [speaker001:] Can I have your name please? [speaker002:] Chloe Zhang [speaker001:] Can I get your account ID and order ID? [speaker002:] My account ID is SU5GLQ3JJT My order ID is 1844680843 [speaker001:] Can you tell me the shipping status [speaker002:] It says out for delivery [speaker001:] I am sorry, I cannot change it for this order but I can change it for future purchases. [speaker002:] So my debit card was charged? [speaker001:] I cannot see that information, but if the email you got says that then I am going to assume it was. [speaker002:] You can't remove that charge and then charge my credit card? [speaker001:] I cannot, I am so sorry. [speaker002:] I'm very disappointed Is there anything you can do to make this up to me? I think this is completely your fault. [speaker001:] I am sorry you feel that way, I cannot help you further. Have a nice day [speaker001:] Hi! How may I help you today? [speaker002:] I am trying to log into my account and have forgotten my passworkd password [speaker001:] Sure I can help with that Can I have your name [speaker002:] Chloe Zhang [speaker001:] Can I have your username [speaker002:] chloezhang [speaker001:] And then do you have your security answer or pin [speaker002:] My pin is 786071 [speaker001:] Your new password is ojle3y9gq18 [speaker002:] Thank you! [speaker001:] you're welcome can i help with anything else today [speaker002:] No that is all [speaker001:] great have a good day [speaker001:] Hi, how can I help you? [speaker002:] Hi, I often buy things that are too small thinking I will have lost weight by the time they arrive....and I don't. So what is your return policy [speaker001:] Haha, I have done the same thing! Let me find that for you! Our policy on returns depends on your membership level. Do you know what membership level you are? [speaker002:] yes, only bronze [speaker001:] That still gives you 90 days to make returns plenty of time! Any other questions today? [speaker002:] no that is it [speaker001:] Ok great! Maybe someday you'll be a gold member! haha [speaker002:] thank you!! [speaker001:] you're welcome! [speaker002:] if I keep the stuff, I might! [speaker001:] have a great day! [speaker001:] I would like to know the status of the refund I instated. [speaker002:] Let me check on that for you Can I get your full name or account ID to being? [speaker001:] cc75-9f7c [speaker002:] begin* [speaker001:] Joseph Banter [speaker002:] Thanks, I will also need your username, email address, and order ID to validate the purchase please [speaker001:] josephb7,josephb7@email.com,4141131903 [speaker002:] Hello, it looks like the refund status is complete and it was was initiated through chat [speaker001:] Thanks for the info [speaker002:] Is there anything else I can help you with? [speaker001:] no, goodbye [speaker002:] Have a great day [speaker001:] hello [speaker002:] Hi I am not a happy camper, you are charging so much more than the others for the exact same jacket I want to make a complaint!!! [speaker001:] Sorry about the price issue Can you give me your full name or account id please? [speaker002:] Chloe Zhang [speaker001:] Give me your account id and order id [speaker002:] ZTVNCMEIC1 7688853097 It is not fair what you guys are doing in regards to pricing. You;'re not the only game in town you know [speaker001:] Our pricing algorithms will often make dynamical changes to the price of items There is nothing I can do about it. I know it's not easy on you guys [speaker002:] So loyal customers are screwed? [speaker001:] But I can offer you a price discount which you can use on your next purchase [speaker002:] Ok [speaker001:] If you are okay it the promo code. Use this: Y99FP [speaker002:] Okay that does help ty [speaker001:] Will this be all for today? Have a nice day [speaker001:] Thank you for contacting Acme. How may I help you today? Are you there? [speaker002:] yes, sorry i want to add something to my order, please [speaker001:] No problem. And I can help you with that [speaker002:] i need to add guess jeans to order 4770605087 [speaker001:] Sure thing. May I just ask a few more details first to verify the account? [speaker002:] sure [speaker001:] Your full name, Account ID, and the current status of that order and your membership level, if you have one [speaker002:] Alessandro Phoenix, A8UFMWWJS9, in transit i'm a guest [speaker001:] Thanks, Mr Phoenix. So it looks like your original order is already in the hands of the postal service, so I'm afraid I can't add anything to the package, but I can start a new order for the Guess Jeans [speaker002:] No, that's okay. Thank you [speaker001:] Ah, sorry, just so I understand. Would you like to place the order for the Guess Jeans, or shall I disregard that? [speaker002:] disregard, please [speaker001:] Okay, I gotcha Is there anything else I can help with while we're here? [speaker002:] nope [speaker001:] Okay, thanks for calling in, and have a great day [speaker001:] Hello! How are you today? [speaker002:] Hi! i want to check the status of my order so i can update the delivery time. My name is Sanya Afzal [speaker001:] Sure give me one second and I can help you with that. Can I have your account ID and order ID please Are you still there? I'm sorry, but I have to end the chat. [speaker001:] I'd like to know more about your subscription service. [speaker002:] What is your ID? [speaker001:] I don't think I have one. I'm just a guest [speaker002:] That's perfectly fine. Can I get your name? [speaker001:] Joseph Banter I'm ordering a jacket Does the subscription service include free shipping? Or shipping discounts? [speaker002:] The cost would be $49. [speaker001:] But how much would shipping be if I subscribed to your subscription service? [speaker002:] You would like to know about the shipping? [speaker001:] Yes. [speaker002:] One moment please. I'm sorry, I can't answer this question right now. I am sending you to another team to answer this question. Thank you. [speaker001:] Hello, how can I help you? [speaker002:] Hi! I just purchased a product but I think you got the wrong payment method. It should be credit card and not debit card. [speaker001:] Hello, let's see if we can fix that. Can I get your full name or account ID? [speaker002:] Crystal Minh [speaker001:] Thank you. I will also need your account ID and order ID please [speaker002:] My acc ID is 2HIWRFOZMS My Order ID is 3301112477 [speaker001:] What is the shipping status of the order? [speaker002:] It is delivered [speaker001:] Hello, it is too late to change the payment method on this order. We can still change it, but it will only apply to future orders. [speaker002:] Ok. never mind. Thank you then [speaker001:] Is there anything else I can help you with? [speaker002:] That will be all. Thanks [speaker001:] Have a great day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hello. I am frustrated about the prices on your site I love these Tommy Hilfiger jeans that you're selling. But you are charging much more than the other shopping sites [speaker001:] I'm sorry about that. Let me ook into it. [speaker002:] I want to be loyal to you, but I don't want to pay more. Is there anything you can do? [speaker001:] May I have your full name or account ID? [speaker002:] Crystal Minh [speaker001:] Thanks, I have pulled up the account. I will need your account ID and order ID [speaker002:] D6FCZ6JD8L 2825367450 [speaker001:] Thanks. I have verified your ID. I apologize for the difference in prices. We use a computer algorithm based on demand and seasonal variances. I am unable to change it. I hope you understand. [speaker002:] Oh no Is there anything you can do? Like anything that you can offer me? [speaker001:] I see you have been a valued customer. I can certainly help you. 4DB2N [speaker002:] Oh thank you [speaker001:] Please use that promo code. [speaker002:] So I get a discount? [speaker001:] You're welcome. Yes. It will be a discount on your oder. order. [speaker002:] Great! Thank you for that. It really makes a difference [speaker001:] Glad I could help. Anything else I can help with today? [speaker001:] hi i want to check on my order status because shipping was too high [speaker002:] Sure, let me check! What is your full name? [speaker001:] Name: Joyce Wu [speaker002:] What is your user name, email address and order id? [speaker001:] Email Address: jwu09618@email.com Username: jwu09618 Order ID: 7348889436 [speaker002:] What is your hsipping status? [speaker001:] In Transit [speaker002:] Do you want me to cancel order? [speaker001:] Yes please Great, will i be refunded? [speaker002:] definitely!! do you need anything else? [speaker001:] nope, thank you!! [speaker002:] have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I use my phone for two-factor authentication, but I've lost my phone so I can't get into my account! Can you help me? [speaker001:] I'd be glad to help. You are wanting to reset your two-factor authentication, is that correct? [speaker002:] Yes please [speaker001:] Alright, may I please have your full name or account ID? [speaker002:] My name is Rodriguez Domingo [speaker001:] Thank you, and may I please have your email so I can send you a reset code? [speaker002:] Sure, it's rodriguezd383@email.com [speaker001:] Thank you, an email has been sent with a reset code. Just to be safe, you should follow some best practices for security. I could send you a link if you would like. [speaker002:] I really appreciate your help! No, that's okay [speaker001:] It's my pleasure, sir. Will that be all today? [speaker002:] Yes, thanks again [speaker001:] You're welcome, have a great day. [speaker001:] Hello, thank you for contacting us today. How can I help you? [speaker002:] Hiya! The website is so SLOW that I can't use it. Can you help me with that? [speaker001:] Yes I can. Give me a second. Can you first try to log out and back into the website [speaker002:] Just a moment... Okay, I tried that, but it's still really slow... [speaker001:] Have you tried visiting any other websites today? are they slow? [speaker002:] Yes, I have visited other site, and they're fine. [speaker001:] Ok, I have notified the website team of the issue. They will look into it. Please try again in about 5 mins [speaker002:] Okay, I will thank you so much. [speaker001:] You're Welcome! Is there anything else I can assist with? [speaker002:] Nope, that's all! [speaker001:] Thank you for contact AcmeCorp. Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] I ordered some jeans and they came with a stain on them. I'd like to return them. [speaker001:] I'm very sorry to hear about that issue. I'll help you get that sorted out as best I can. What is your full name, please, so that I can pull up your account? [speaker002:] My name is Joyce Wu [speaker001:] Thank you, Joyce. So that I can validate your purchase, can you please provide me with your username, email address, and order ID? [speaker002:] my username is jw746605 my email address is jw746605@email.com order id 0893600332 [speaker001:] Thank you, I've successfully validated that! When was this item purchased? And what is your membership level? [speaker002:] October 17, 2019. I'm silver level. [speaker001:] Great! Then returning will be no problem. Can you please send me your full address so that I can generate a return label for you? [speaker002:] Yes, it's 3850 Brushwick Dr Baltimore, CA 6920 [speaker001:] Got it, thanks! How would you like to process this? By mail, or in storedrop off? [speaker002:] mail is good [speaker001:] Okay, I'll generate the return label for you now. Done! You should be all set. Can I help you with anything else today? [speaker002:] No, that's all I need right now. [speaker001:] Okay, have a good day! [speaker001:] Hello, how are you doing today? [speaker002:] i want some jeans guess jeans are they able to be tailored? hello? [speaker001:] They can be tailored for you. Tailoring is always free if you have a premium membership, or if you are a guest and have bought 3 or more pairs you can get free tailoring if you still have the receipts. Otherwise, it is $15 per pair. [speaker002:] great [speaker001:] Is there anything else I can help you with? [speaker002:] how do i get back to submit the survey [speaker001:] I will end the conversation. Have a good day:] [speaker001:] Hello, how may I assist you today? [speaker002:] I want to return a shirt by tommy hilfiger, it came to me in the wrong color it was supposed to be black [speaker001:] What's your full name? [speaker002:] Rodriguez Domingo [speaker001:] Can I also have your account and order IDs? [speaker002:] 4488587168 and the account id? [speaker001:] Yes [speaker002:] x292839829 [speaker001:] Thank you for that info. What's your membership level? [speaker002:] gold [speaker001:] We'd love to help you get a return started right away. [speaker002:] i appreciate it [speaker001:] I will need your full address to create your shipping label. [speaker002:] 6196 Kennedy St Raleigh, NY 77857 [speaker001:] Would you like to return it in person, by mail, or at a drop off center? [speaker002:] drop off center [speaker001:] Got it. I am sending the shipping label to you right now. Is there anything else I can help you with today? [speaker002:] that was all [speaker001:] Thank you, have a great day! [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] I wanna dispute my bill cause I was charged twice for my subscription [speaker001:] I'm so sorry to hear that. I'll gladly look into it for you. Could you provide me with your full name and account ID please? [speaker002:] Name: Joyce Wu ZA3O15FBOX [speaker001:] Thank you Joyce, I was able to pull up the account. Could you also give me your order ID so I can look up the charges? [speaker002:] Order ID: 8328502052 [speaker001:] Alright thank you everything looks good there. Could you also provide me with your membership level? [speaker002:] guest [speaker001:] Alright let me check on the charges. Alright it looks like this charge was not in error. What may have happened was the billing of the previous charge was delayed so it came up twice. [speaker002:] oh okay thank you for telling me [speaker001:] Was there anything else I could help you with? [speaker002:] no [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hi. How can I help you? [speaker002:] I want to know what all the membership levels are because I am thinking of buying stuff. [speaker001:] We have Gold, Silver, and Bronze membership levels. Is there anything else you would like to know about memberships? [speaker002:] No [speaker001:] Ok Is there anything else I can do for you today? [speaker002:] No [speaker001:] Ok, I'll end this chat now. Have a great day. [speaker001:] Hi how can I help you [speaker002:] Hi I would like to check the shipping status of my package please I have been waiting for it for 5 days but still have not received it [speaker001:] Sure thing, can I get your full name Also account id and order id [speaker002:] Chloe Zhang Account ID: CLYZGXXPL9 Order ID: 7759226010 [speaker001:] And lastly user name and email [speaker002:] Username: cz110378 cz110378@email.com I would like for you all to resend the package please [speaker001:] OK, it looks like your item is still on the way. It can take up to 7 days. Since it has only been 5 I cannot resend. If you haven't gotten it in 2 more days, log bak on and then we an resend [speaker002:] okay [speaker001:] Anything else? [speaker002:] Thats all. Thank you [speaker001:] Have a nice day [speaker001:] Hi! How may I help you? [speaker002:] I need to return my item [speaker001:] I can help you with that! First, I need your full name or account ID. [speaker002:] Alessandro Phoenix thanks [speaker001:] Now, I need your username, email, and order ID. [speaker002:] i have a shirt I got that is the wrong color. My username is alessandrop688 the email is alessandrop688@email.com the order ID is 3449815119 [speaker001:] Great, I've validated your purchase. What is your membership level? [speaker002:] silver I want to return my item [speaker001:] What was the date of purchase? [speaker002:] 2020-01-22 [speaker001:] Perfect! We can make this return. I need your address to do this. [speaker002:] 1771 Brushwick Dr Newark, TX 20664 ok [speaker001:] How would you like your return processed? We can do it by mail, in store, or at a drop off center. [speaker002:] by debit in store thanks [speaker001:] Great, your return has been processed. Can I help you with anything else? [speaker002:] no [speaker001:] Have a great day!:] [speaker001:] Hello how can I help? [speaker002:] I received an item that I didn't order and would like to know how to return it. I've been charged for this item and would like a credit for the amount. [speaker001:] I'm sorry to hear that. But don't worry I will fix this for you today. One moment please. [speaker002:] OK, I'll wait [speaker001:] Please tell me your full name or account ID. [speaker002:] Sanya Afzal Order ID: 6440747831 [speaker001:] Now to check on your order, I also need your username and email please. [speaker002:] Username: sa575658 email: sa575658@email.com [speaker001:] Thank you, now I will check on details for you. I see that you are correct about the error so I apologize about that. I will issue you a credit. [speaker002:] Thank you, I appreciate that. [speaker001:] It is now completed. Did you need anything else? [speaker002:] No, that's all for now and thank you for you help. [speaker001:] No problem. Hope you have a good day! Bye [speaker001:] Hello and welcome to AcmeCorp. With whom do I have the pleasure of speaking with today? [speaker002:] I am THE Norman Bouchard, the pimpiest pimp in Newark! Here's the thing: I am wanting 2 pair of boots and a shirt, and want to inquire about overnight shipping. [speaker001:] I'll be happy to help you with this Norman. [speaker002:] I thank you very much! [speaker001:] Did you want to upgrade your order to overnight shipping? [speaker002:] Yes, but first I need to know a price. I only have so much in my bankroll, but this dude needs his slick threads quick! [speaker001:] Oh yes, can I have your account ID and order ID to proceed, thanks. [speaker002:] Let's see, I was not provided with that information! I got a pair of Guess Boots for $84, a pair of Tommy Hilfiger boots for $64, and a Michael Kors shirt for $99. [speaker001:] You just want to know the price for the overnight shipping, correct? [speaker002:] I have not ordered yet, I need to know the overnight shipping price beforehand! [speaker001:] Ahh gotcha. Okay, the price is $39.99 for anything 5 pounds or less. $54.00 for 10 pounds or less, and $69.99 for everything else. If you're in Hawaii or Alaska, the price is $10.00 higher, and we don't ship outside of the USA. ^ Sorry, that's $54.99 for 10 pounds or less. [speaker002:] This is a great help for Bouchard! I appreciate it! [speaker001:] You are so welcome. Is there anything else I can help you with today [speaker002:] No thank you! Have a wonderful day! [speaker001:] You too! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hi there! I'd like to check in on on my refund status please [speaker001:] Sure! May I have your full name? [speaker002:] It's Joyce Wu [speaker001:] Thanks! May I also have your username, email address, and order ID? [speaker002:] joycew70@email.com Username is joycew70 Order ID: 9727679753 [speaker001:] Your refund is in progress and you will receive it online, as you originally requested. [speaker002:] Oh ok, thank you! I just needed to double-check [speaker001:] No problem! Is there anything else I can help you with? [speaker002:] That's all for today, thank you so much [speaker001:] You're welcome! Have a wonderful day. [speaker001:] I would like to know the price of stitching my name onto one of your items? [speaker002:] Okay, let me check. tiching and engraving costs depend on how much text is added. Stiching costs 30 cents per character for the first 15 characters, 20 cents per character for the next 15 characters, and 10 cents per character for any additional characters. Do you have any other questions? [speaker001:] Thank you for the information, that will be everything [speaker002:] Okay, have a wonderful rest of your day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] hey i was trying to purchase a item and i noticed it was kind of overpriced compared to other stores i wanted to see if you price match? [speaker001:] Oh, I'm sorry to hear that, but let me see what I can do May I ask your full name or your account ID to begin with? [speaker002:] alessandro phoenix [speaker001:] Thank you Mr. Phoenix. And had you already placed an order with us when you noticed the lower prices elsewhere? [speaker002:] account ID: XGHKXO3TZQ yes I did [speaker001:] may I ask for your order ID so that I can bring that up in our system? [speaker002:] 4314707303 [speaker001:] Yes, I can see your order details now, and unfortunately it looks like you were indeed given the best price that we could offer on that item Our prices are set by algorithms based on the items we have available, so sadly there is little I can regarding price matching [speaker002:] is there anyway i can cancel my order [speaker001:] Yes, I can cancel it for you if you are not satisfied. But my manager has informed me that I can issue you a promo code for the difference [speaker002:] how much is the promo code offering? [speaker001:] My system already has your order details, and it has checked the listed prices in this area, so it looks like the promo code will come out to $9.99 [speaker002:] okay I would like to use this promo code [speaker001:] okay, the code is LB0ZZ Is there anything else I can help you with today? [speaker002:] no thank you for your help today [speaker001:] You're welcome. Have a good day [speaker001:] Hi! How may I help you today? [speaker002:] yes, i want help [speaker001:] With what? [speaker002:] searching the product brand [speaker001:] What did you want to search for exactly? [speaker002:] benefits of premium and information ok [speaker001:] Bronze get to save on shipping fees and codes, Silver can have agents do the shopping for them and Gold will get the benefit of the doubt in all transactions and unlimited refunds. Was there anything else? [speaker002:] no, this information is very useful for me [speaker001:] Have a great day! [speaker001:] how may i help you today? [speaker002:] Hi there. I just wanted to check the status of my most recent purchase, as the payment method in my confirmation email is wrong. [speaker001:] ok, i can check the payment method on your order for you today i need your full name to pull up the account [speaker002:] Thanks my name is David Williams [speaker001:] thanks dave, may i also have your account and order id? [speaker002:] Sure. My account ID is OOPOWQGYBY and my Order ID is 9916837037 [speaker001:] can you check that account number is correct for me? [speaker002:] That is my account ID. I'm not sure what my account number is [speaker001:] id i meant [speaker002:] Yes that is the correct ID [speaker001:] is one of those os supposed to be o? [speaker002:] I'm not sure, it's possible [speaker001:] I se, ive verified it now what is the shipping status? [speaker002:] It has been delivered [speaker001:] i see I am able to change the payment method for future orders, however since the item has been delivered I cannot change payment for this shipment do you wish to change it for future orders? i do apologize for this invonvience [speaker002:] Sure. I'd prefer it to be my Visa credit card [speaker001:] ok. Your future orders will use your visa is there anything else i can assist you with? [speaker002:] No that's everything [speaker001:] have a good one [speaker001:] Hello, how can I help you today? [speaker002:] Hey, can you update the phone number on my acct? [speaker001:] May I have your full name or your Account ID? [speaker002:] Rodriguez Domingo [speaker001:] What is the previous phone number you wish to change? Area code included please. [speaker002:] it was 386-251-3371, but it should be 386-251-3372 [speaker001:] I need some additional information, can you provide me with three out of the following: Zip Code, PIN number, username, password, email address, or a previous order ID? [speaker002:] 88318 rodriguez026 rodriguezd026@email.com [speaker001:] Thank you. I will update the correct number now. Ok, the new number is entered into our system. Is there anything else I can assist you with? [speaker002:] no that is it [speaker001:] Have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] I wan to keep my subscription, can you please tell me the status? i also want to know when the annual fee is due [speaker001:] May I have your full name and account ID? [speaker002:] Name: David Williams Account ID: HF4SQVJXNJ [speaker001:] Thank you, Mr. Williams. You are needing to know when your fee is due, correct? [speaker002:] yes please [speaker001:] Excellent. May I have your order ID, please? [speaker002:] 1822898241 [speaker001:] Thank you. Now let's check on that subscription. Your subscription is currently active. The payment is due three days from now. The system shows that the payment due has already been paid. [speaker002:] great thank you! that's all thank you!!! [speaker001:] A link has been sent so you can see your subscription information on your own as long as you know your username. Have a great day then! [speaker001:] Hi! How can I help you today? [speaker002:] HI, I would like to check the status of my account. Specifically if my account includes free international shipping [speaker001:] No problem. One moment please Can I please have your full name or account ID? [speaker002:] Sanya Afzal [speaker001:] Unfortunately, your account does not have offer international shipping, you can view the FAQ of your subscription at the link I have sent you. [speaker002:] okay. Thank you for that information I will look it over. [speaker001:] Is there anything else I can do for you today? [speaker002:] That answers my question thank you for your help [speaker001:] I am glad, you have a great day. [speaker002:] you too [speaker001:] I appreciate it. [speaker001:] Hello, how can I help you? [speaker002:] I was going to log in to check on my order, but my username seems to be wrong can you help me retrieve it [speaker001:] Sure Can you tell me your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] Okay, I'm going to need to verify your identity Can you please tell me your zip code and either your phone number or your email? [speaker002:] 87178 alessandrop597@email.com [speaker001:] Okay, I was able to successfully verify your identity Your username is: aphoenix1 Is there anything else I can help you with? [speaker002:] Thanks for the help, that was all [speaker001:] Have a great day! [speaker001:] Hi and welcome to AcmeCorp, how can I help you today? [speaker002:] Hi! I need to check my account but I can't. I lost my phone last night so I can't use it for authentication [speaker001:] Sure, I'll be happy to help you with that. Are you looking to change your phone number, or just access your account? [speaker002:] access to my account [speaker001:] Okay, great. Can I get your full name please? [speaker002:] I haven't got a new phone yet so I can't do the 2 factors authentication Sanya Afzal [speaker001:] Did you need to get your username or password? [speaker002:] password [speaker001:] Okay, thanks. Can I have your username please? [speaker002:] theafxal234 [speaker001:] We'll need to reset your password. Can I have your PIN number or security answer please? [speaker002:] the security answer is Martinez [speaker001:] Thanks so much. Your password is nwjojva9fc. You can now access your account and change what you need [phone number new password]. [speaker002:] oh thanks you are a great help [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] I am good Thanks [speaker001:] Wonderful, have a nice day! [speaker001:] good afternoon, how can I help you? [speaker002:] Good afternoon I need to know more about your Calvin Klein shirt [speaker001:] sure, what do you want to know about it [speaker002:] I want to know if the shirt would shrink after wash [speaker001:] ok, one moment please. Ok, there is a possibility that they will shrink and it would be washing clothes in hot water [or drying them using hot air] I recommend that you wash those garments in cold water. [speaker002:] That makes sense. Thanks for the info. [speaker001:] a pleasure to help you have a nice day [speaker001:] Hello! What can I help you with today? [speaker002:] Yes i would like to now more about an items before i decide to buy it [speaker001:] What item are you looking for information on? [speaker002:] The michael kors jeans [speaker001:] Great, what would you like to know about them? Is there any specific information about these jeans that you're looking for? [speaker002:] yes, I would like to know how to remove a grass stain from these jeans before i order them. Want to make sure i can get them out [speaker001:] Grass stains can be easily removed from these! All you need to do is soak a sponge in white vinegar and dab the stain with it. You can dry it with a paper towel and repeat if necessary. When washing afterwards, make sure to wash in cold water and tu turn the jeans inside out* [speaker002:] okay thank you [speaker001:] No problem! Can I help you with anything else today? [speaker002:] that will be all [speaker001:] Ok, you have a wonderful day! [speaker001:] Hello, how may I help you? [speaker002:] Hi I have the premium subscription shopping service I just heard from my husband that the subscription has been removed from my account and wanted to check the status of my account [speaker001:] I can look into this for you. Could I please have your full name? [speaker002:] Norman Bouchard [speaker001:] Hi Norman, I have your account pulled up here. And you said you heard about this issue from your husband, correct? [speaker002:] Yes I would still like to keep the subscription and so i wanted to check whats happening [speaker001:] It shows here that your premium subscription is still active and has not been removed from your account. It is possible that your spouse misheard or misread. But rest assured there's no need to worry and your subscription is in tact. [speaker002:] Thank you appreciate it [speaker001:] Is there anything else I can do for you? [speaker002:] thats all. thank you [speaker001:] Have a great day! [speaker001:] Hi there, thanks for contacting us at AcmeBrands. How can I help you today? [speaker002:] Hi I have a question about a recent order [speaker001:] Sure. [speaker002:] There seems to be an extra fee that was added and I don't know why I'm being charged it [speaker001:] Ok, I'd be happy to look into that for you. Can I get your full name or account ID please? [speaker002:] My name is Alessandro Phoenix My ID is A6PCAF95HT [speaker001:] Thanks. Do you happen to have your order ID? [speaker002:] yeah it's 5201318971 it was for the tommy hilfiger boots [speaker001:] Thanks. It looks like our system charged you an extra fee in error. I do apologize. I'll go ahead and remove that fee for you now. Can you confirm the amount you were overcharged? [speaker002:] $15 [speaker001:] Ok, I went ahead and removed that $15 fee. Once again we apologize for the hassle. Is there anything else I can help you with? [speaker002:] no that was it thanks! [speaker001:] You're welcome, have a good one! [speaker001:] Hello, how can I help you today? [speaker002:] Hi I'm wondering if I am able to remove a stain from your shirts if need be [speaker001:] Let me check. Yes removing stains is something that can be done and we have recommended steps to take in some cases You should rinse in cold water and wash immediately for a fresh stain And an older one should be soaked for half an hour in cold water then scrub the area with dishwashing liquid before washing again. [speaker002:] awesome thanks [speaker001:] Anything else I can help you with? [speaker002:] that's all [speaker001:] Then have a nice day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi I need to return an item please [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] They have a stain on them its Chloe Zhang [speaker001:] Thank you, Chloe! To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] Your welcome username i think is chloez30 I believe i may have used that [speaker001:] Okay! And your email address and order ID? [speaker002:] thats my order id 0656529062 [speaker001:] And your email address, please? [speaker002:] chloez30@email.com is the email [speaker001:] Thank you, Chloe. May I ask for your membership level, please? [speaker002:] You are welcome Silver [speaker001:] Perfect! And the date of purchase, if you have it? [speaker002:] i bought it on 319 [speaker001:] Just to confirm: 319 of 2020, or you purchased it in March of 2019? [speaker002:] 2020 yes [speaker001:] Wonderful! That means you're eligible for your return. [speaker002:] you should see it a pair of jeans the only ones I have purchased [speaker001:] To generate a shipping label for you, may I get your full address, please? [speaker002:] 2325 Lexington Ave San Mateo New York 29127 [speaker001:] And Chloe, How would you like to complete your return? Your can opt for By Mail, In Store, or your nearest UPS Drop Off Center. [speaker002:] ups please [speaker001:] You're all set! The return label and details for how to complete your return will be sent to you by email. Is there anything more I may help you with today? [speaker002:] I want you to note that I receive the item with this stain I dont know if you did that already No that will be all thank you I will look for the email Thank you [speaker001:] I will be sure to make a note of that for you. [speaker002:] Okay have a nice day [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you today? [speaker002:] hey. I forgot my username. [speaker001:] Glad to help. May I have your full name please? [speaker002:] I'm Albert Sanders [speaker001:] thanks Albert. Give me a second. [speaker002:] did you find it? [speaker001:] Can you please let me know your zip code and phone number to verify your identity? [speaker002:] 86227 is the zip 746 914 1482 is the number [speaker001:] Can you reconfirm your phone number? [speaker002:] 914-1482 [speaker001:] Thanks. Your username is asanders1. [speaker002:] thats right! thanks man [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] nope. have a good day! [speaker001:] Have a nice day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi does my bronze membership include international shipping? [speaker001:] OK. let me check. [speaker002:] I'm asking if it's free international shipping [speaker001:] May i have your full name or account ID [speaker002:] Crystal Minh [speaker001:] Thanks. I have pulled up your account. Sorry, it does not include free international shipping. Please check out this link for any questions related to this. Anything else I can help with? [speaker001:] Hi, thanks for contacting Acme Brands! How can I help? [speaker002:] Hi there! I'm so sorry to bother you with this, so I placed an order earlier and I thought I had an item In my cart but it looks like I accidentally left it out. Is there any way to add it to the existing order? [speaker001:] No worries at all. Let me see what I can do. Can you give me your full name, please, so that I can pull up your account? [speaker002:] Sure thing! It's Joseph Banter [speaker001:] Thank you, Joseph. While I do that, can you please send me your account ID and order ID for identity verification? [speaker002:] I can indeed, the Account ID is R4ND6X4ZW1 And the Order ID is 5562145826 [speaker001:] Got it, thanks! Do you know the shipping status? [speaker002:] Not a problem! Thanks again for the help And It says it's "in Transit" [speaker001:] Okay. And what is your membership level? [speaker002:] It is.......ah! Silver [speaker001:] Perfect, then I have good news. [speaker002:] Ohhhh? [speaker001:] Even though it's already been shipped, we can send a new shipment with this for no shipping charge. What is the item? [speaker002:] Oh my god! That's awesome! It's a shirt from Calvin Klein for $59 [speaker001:] Got it. You can expect it on your doorstep soon! Can I help you with anything else today? [speaker002:] That's so awesome thank yoU! And nope you got everything handled thanks! [speaker001:] You're welcome, have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi there, I am looking at buying a pair of jeans, but not sure if they will shrink after washing? [speaker001:] I can look into that for you. Can I get your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez. Let me look into that for you. If you follow the proper care instructions these jeans will not shrink or grow misshapen. Please remember to turn them inside out to preserve color. Additionally... Please remember to use the cold water wash on your washing machine. It is preferable to hang dry them, but a normal dryer is okay as long as it's used under regular conditions. Is there anything else I can help you with today? [speaker002:] Perfect, thank you. That is everything. [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I'd like to get a refund I bought an item and then changed my mind [speaker001:] Happy to help, may I have your full name please? [speaker002:] David Williams [speaker001:] thanks David. [speaker002:] your welcome [speaker001:] To verify your identity, I also need your account id and order id please. [speaker002:] hmmm I don't have an account ID, I do have a username and email Order ID: 1909120609 [speaker001:] what is your username and email please? [speaker002:] Username: dwilliams265 dwilliams265@email.com [speaker001:] thanks David. [speaker002:] your welcome [speaker001:] Your purchase is validated. What is your shipping status? [speaker002:] one sec I don't have a shipping status. I'm just trying to get a refund before the items get shipped out [speaker001:] Okay, got it. How do you want the refund? [speaker002:] I paid with PayPal, so back to my PayPal or credit card is fine [speaker001:] We can only do credit card, but I still need your account id to complete the process. Can you locate it? or you can get a gift card or paper check by giving me your full address. [speaker002:] Ok I will do the address for paper check 6868 Primrose Ave Monterey, WA 65421 [speaker001:] great, just a second. [speaker002:] ok [speaker001:] How much is the refund amount? [speaker002:] $74 Tommy Hilfiger Jacket [speaker001:] Okay, a refund has been made and you will receive a check soon. [speaker002:] Ok, great. Thanks for your help! [speaker001:] Great, is there anything else that I can help you with? [speaker002:] Nope [speaker001:] Have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] I wanted to see if the guess jacket was dry clean only or if it could be washed normally [speaker001:] I can look up that information for you. May I ask who I am speaking with today? [speaker002:] Rodriguez Domingo [speaker001:] Thanks Rodriguez. The jacket can be washed and dryed at home. The only suggestion is to dry it on low to avoid shrinkage. No need to dry clean at all! [speaker002:] great thanks for the info [speaker001:] was there anything else you wanted to know today? Thanks Rodriguez, you have a great day. [speaker001:] Hi there, I would like to change my phone number in the account I have with you Name is David Williams Member level is bornze and my email address is davidwilliams721@email.com The username on my account is davidwilliams721 [speaker002:] What is the current phone number on the account? [speaker001:] it is 766-6870 [speaker002:] What is the zip code on the account? [speaker001:] 58485 [speaker002:] What would you like the new phone number to be? [speaker001:] I would like the new number to be 766-6870 [speaker002:] I have updated your account with that phone number. Is there anything else I can help you with? [speaker001:] no that will be it thanks [speaker002:] Have a great day! [speaker001:] Hi, how can I help you today? [speaker002:] Hi There, trying to navigate your site however it's running really slow Images are taking way to long to load, and I know it's not on my side... any ideas? [speaker001:] Have you tried logging out and back in again? [speaker002:] I have not, give me a sec and let me try that [speaker001:] Ok, let me know how that goes! [speaker002:] ok logged back in, still slow In fact it's still sitting here spinning trying to go to next page [speaker001:] I see you mentioned that you don't think it's an error on your end, so you haven't been having any issues with other websites loading slowly? [speaker002:] No i haven't I was just another site and it worked great, this is one super slow do you think maybe there is an issue on your end and maybe try at later time? [speaker001:] If you have a lot of tabs or other programs open this can also cause a slowdown on our website loading times. Would you mind double checking this for me? If it doesn't help then it's most likely on our end and I can write up a report for our website [speaker002:] I do have a few tabs open, let me close them and i will log back in [speaker001:] Ok, thank you for checking this. [speaker002:] Yay! that seemed to work! working much better now, Thanks!:] [speaker001:] Great, I'm so glad to hear that! Is there anything else I can help you with today? [speaker002:] No that was it, thanks again. Have a great day! [speaker001:] Thanks, you too! [speaker001:] Hello [speaker002:] Hello, how can I help you today? [speaker001:] Hi, I think my subscription is about to expire, can you please check for me? [speaker002:] Sure, can I please have your full name and membership number? [speaker001:] Norman Bouchard, FG2OC3W6NR [speaker002:] Norman, I see that you have a balance due in the amount of $55 and here is a link that allows you to check your account status in the future. [speaker001:] Can I go ahead and pay the balance today? [speaker002:] Sure, which membership level would you like? [speaker001:] I am happy with silver so let's stick with that. [speaker002:] Great, and will you be paying with a credit card? [speaker001:] Yes please [speaker002:] How much do you plan to pay today? [speaker001:] The full amount, I want to get it off my to-do list. [speaker002:] Can I please have your credit card number? [speaker001:] 5555123499995736 [speaker002:] I've updated your account...is there anything else I can assist with? [speaker001:] No, that's all, thanks so much! [speaker002:] You're welcome! [speaker001:] Hello, how may I help you today? [speaker002:] I am locked out of my account. I don't remember my password. [speaker001:] I would be happy to help you with that. Can I get your name or account number? [speaker002:] My name is Joyce Wu, My account number is 242910 [speaker001:] Thank you Joyce. Let me just pull up your account. One minute please. Do you know your username Joyce? [speaker002:] joycewu0 [speaker001:] Thank you Joyce, so you just want your password so you can access your account? [speaker002:] Thanks. [speaker001:] I can not access your password but I can generate a new one for you. Can you give me your pin number so I can do that? [speaker002:] 242910 [speaker001:] Thank you so much. One minute please. [speaker002:] ok [speaker001:] Your new password is eq9irmgtsi5 You should be able to log on with that! [speaker002:] Thank you. [speaker001:] Is there anything else I can help you with today? Enjoy the rest of you day Joyce! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] The Guess boots that were just delivered look like they have been used. There is a big stain on one of the boots. I'd like to return them. [speaker001:] OK. I can help. Sorry about that. What is your full name or account ID? [speaker002:] Joseph Banter [speaker001:] Thanks Joseph, I have pulled up your account. I will now need your username, email address, and order ID [speaker002:] Username: josephbanter025 Email Address: josephbanter025@email.com Order ID: 4082613054 [speaker001:] Thanks. I have validated your purchase. What is your member level? [speaker002:] Silver [speaker001:] Thanks for being a valued silver member. Do you have the receipt? [speaker002:] Yeah, in my email. Do you need something from it? [speaker001:] OK. Nothing is needed from that. Let me start the process. What is your full address so I can send a shipping label? [speaker002:] 3402 2nd Ave Jacksonville, CA 12922 [speaker001:] How would you like to process the return: Mail, In Store, or drop off? [speaker002:] I'll mail it back. [speaker001:] OK Joseph, I have updated the order with your request. Anything else I can help with? [speaker002:] No, that was it. [speaker001:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrand, how may I help you? [speaker002:] I would like to know what happened if I am late on a subscription payment [speaker001:] Sure thing let me look that information up for you. [speaker002:] ok [speaker001:] Being late on a payment will in most cases incur a late fee at $2 per day added to your bill. The exception for this is that Gold and silver members are given a 5 day grace period. Did you have any other questions or concerns for me? Are you still there? [speaker002:] Yes, sorry about that thank you for the information [speaker001:] No problem. [speaker002:] that is everything [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I am hoping to return the tommy hilfiger jacket I bought. I already have a refund of $100 and I am hoping to add this to that refund amount. [speaker001:] I would happy to help you with this. May I have your full name or account id please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you may I please have your username, email address, and Order ID? [speaker002:] rodriguezdomingo643 is my username my email is rodriguezdomingo643@email.com the order id is 9044442808 [speaker001:] Thank you Rodriguez, and may I ask why are you returning this item? [speaker002:] It didn't fit right [speaker001:] Ok and how much did the jacket cost? [speaker002:] $99 [speaker001:] So total with existing refund would be 199. Is there anything else I may help with today? [speaker002:] That's it, thanks! [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how can I help you today? [speaker002:] Hi I would like to return an item because it is the wrong size [speaker001:] Glad to help. May I have your full name please? [speaker002:] Joyce Wu [speaker001:] thanks Joyce. [speaker002:] welcome [speaker001:] To validate your purchase, can I have your username, email address and order id please? [speaker002:] Username: joycewu5 Email Address: joycewu5@email.com Order ID: 5978868053 [speaker001:] Perfect. Next, what is your membership level? [speaker002:] Silver [speaker001:] thanks. What is your purchase date? [speaker002:] 2020-03-22 [speaker001:] It is possible to return with the last 6 months. [speaker002:] Okay can we process that return now [speaker001:] Sure. [speaker002:] Ok [speaker001:] I need your full address for printing a shipping label. and how would you like to process your return? by mail, in store or drop off center? [speaker002:] 2688 Lincoln Ave Jacksonville, WA 87663 in store [speaker001:] thanks. [speaker002:] welcome [speaker001:] Okay, you can go ahead and print the shipping label and proceed with the return. [speaker002:] Okay, thank you for me helping me today [speaker001:] Great, is there anything else that I can help you with? [speaker002:] That is everything [speaker001:] Have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] Hi I have a question about my account [speaker001:] Okay, what is your questiom? [speaker002:] I have an item that I need to return. I also have a refund that I wanted to know the status of [speaker001:] Did you want to add this item to an exsisting refund? [speaker002:] yes [speaker001:] Okay, can I have yoru name, email address, and order ID [speaker002:] David Williams davidwilliams908@email.com 4633163958 [speaker001:] Thank you What is the item and brand of what you want to return [speaker002:] its the Calvin Kleiin jacket it's the one that $99 [speaker001:] And what was the refund amount from the original item? [speaker002:] it should be $100 [speaker001:] You refund has been updated. IS there anything else I can do for you? [speaker002:] no that was it thanks so much! [speaker001:] Thank you, have a good day [speaker001:] Hello, how may I help you today? [speaker002:] hey, I may have a problem I just ordered one shirt, but my email confirmation says 2 [speaker001:] Okay, I can help you with this. Could I get your full name, please? [speaker002:] Sure. Chloe Zhang [speaker001:] Thanks, Chloe. I'll also need your Account and Order ID to pull up the order. [speaker002:] My order number is 4288578665 [speaker001:] Do you have your account number? [speaker002:] oh, sorry! It is 94XY7A3RCT [speaker001:] Not a problem, one moment while I check the system. [speaker002:] Okay. Thanks [speaker001:] We have in our system that you only ordered one item. The email you got was sent in error. But don't worry, you only ordered one. [speaker002:] Oh, good. I was afraid I'd have to send one back. Thanks for your help! [speaker001:] Is there anything else I can help you with? [speaker002:] No, thanks. Have a good day! [speaker001:] Have a good day! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] HI! I just bought a jacket but wow... you guys charge a lot for shipping cost Is there any ways to get free shipping from your company? [speaker001:] I'm so sorry for the inconvenience! I'll be glad to help you with that. Would you provide your full name, please? [speaker002:] David Williams [speaker001:] Thank you, David. To confirm your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] Username: dwilliams921 dwilliams921@email.com Order ID: 3725428970 [speaker001:] Perfect, thank you. What is the shipping status on your order? It may say "Order Received", "In Transit", "Out For Delivery", or "Delivered". [speaker002:] it says order received hello? [speaker001:] One moment, please! Looking into that for you. [speaker002:] ok thank you [speaker001:] Thank you so much for your patience, David. What I can do, since your order isn't out for delivery yet, is to cancel the shipment at this time. [speaker002:] Oh but I still want my item [speaker001:] I understand! Would you like to downgrade the shipping method to reduce the cost, perhaps? [speaker002:] yes please That works [speaker001:] I'll be glad to help you with that, David. To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] Acc ID is DZO2DT97MW Order ID: 3725428970 [speaker001:] And your membership level, please? [speaker002:] Gold [speaker001:] Perfect! I can delay the shipping date for you, no problem. Would next week work for you? [speaker002:] Thanks yeah it is fine I am not in a hurry [speaker001:] All set! The new delivery date has been requested. Is there anything more I may help you with today? [speaker002:] That's all Thanks [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, how may I help you? [speaker002:] Hello I think I got a wrong email confirmation I ordered only one item, but the email says I ordered two. [speaker001:] Okay, can I have your full name, account ID, and order ID? [speaker002:] Sure, Norman Bouchard, account id is T9E5BPWBIG, and the order id is 1999800494 [speaker001:] Do you know the shipping status of the order? [speaker002:] Yes, it says in transit [speaker001:] May I ask what your membership level is? [speaker002:] I'm a guest memebe member [speaker001:] Unfortunately I can't offer you an immediate refund. You will have to wait for the item to be delivered, then initiate a return [speaker002:] All right, I'll do that. Thank you [speaker001:] Thank you for being understanding. Is there anything else I can help you with? [speaker002:] Nope, that's all for today, Have a great day. [speaker001:] Thanks, you too. [speaker001:] Thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi I forgot to add an item to my cart and I just completed an order. Can I add it to my existing order? [speaker001:] Sure thing can I have your full name and account ID please? [speaker002:] Sanya Afzal KYIJMNAPG0 [speaker001:] Thank you, I will also need your order ID please. [speaker002:] 5374026672 [speaker001:] What is the shipping status of your order? [speaker002:] Delivered it says [speaker001:] I see what is your membership level? [speaker002:] Silver [speaker001:] It is too late for us to add to the order that has already delivered to you. But as you are a silver member, I can place a separate order and waive the shipping fee. [speaker002:] That would be awesome! [speaker001:] Can you tell me the item you were wanting to add? [speaker002:] Thanks The $69 Guess jacket [speaker001:] The Guess Jacket has now been ordered for you and you will not be charged shipping. Is there anything else I can help with? [speaker002:] Nope. Thanks! [speaker001:] Thank you, have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I was looking at a pair of jeans yesterday, and decided to buy them today. They are 20$ more today!! I want yesterday's price [speaker001:] Let me see how I can help you. [speaker002:] ok [speaker001:] Could I have your full name or account id? [speaker002:] Alessandro Phoenix [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] Account ID: LPB43UXRRO Order ID: 3864928099 [speaker001:] Thank you. Our system will change the prices depending on their pricing algorithm. There is nothing we can do to change the price back to what it was yesterday. [speaker002:] can I have a discount? [speaker001:] Sure [speaker002:] thanks! [speaker001:] The following promo code will give you a discount on your next purchase, MS012 [speaker002:] that helps! [speaker001:] Can I help you with anything else? [speaker002:] nope, that was my only issue [speaker001:] Have a good day. [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] I would like to check on my shipping status because I never got the order [speaker001:] Did you get an email indicating something was wrong with your order? [speaker002:] yes but when I look at my order statement it has no shipping status on it. [speaker001:] Alright, can I have your name and account ID please? [speaker002:] Joyce Wu EEUNHAEZ37 [speaker001:] And what is the order ID of the missing shipment? [speaker002:] 3821726147 [speaker001:] How long has it been since you placed the order? [speaker002:] 2019-12-21 [speaker001:] My apologies. That's been much longer than expected. Can you give me your email address and username to find the order? [speaker002:] jw749932@email.com jw749932 [speaker001:] I'm going to ship you a new order for your products, but I'll need your shipping address. [speaker002:] Okay, thank you 9581 Primrose Ave San Lima, MI 38156 [speaker001:] What items were included in your order? [speaker002:] Product: Boots Brand: Tommy Hilfiger Amount: $94 [speaker001:] Thank you. Give me one moment to process the new order. [speaker002:] Ok [speaker001:] I've placed a new order for the boots and you should receive them in the next few days. Is there anything else I can help you with today? [speaker002:] No that is everything, thank you for helping and understanding me Have a great day by he way the [speaker001:] You're welcome. I hope you have a great day too! [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I really love this shirt but I need more information [speaker001:] Happy to help, may I have your name please? [speaker002:] Crystal Minh [speaker001:] thanks Crystal. Is there any particular information that you want to find out about your shirt? [speaker002:] Yes! I want to know does this Calvin Klein shirt shrink after I wash it [speaker001:] If you wash the shirt in cold water, it won't shrink. [speaker002:] That sounds great! I think I will buy it [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No, thank yo you [speaker001:] Have a nice day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Can you check on the status of my shopping subscription? I don't know if it has lapsed. [speaker001:] Certainly, I can help you with that I'll just need to gather some information from you, so that I can take a look at your account [speaker002:] ok [speaker001:] May I ask your full name, account ID, and the order ID of any recent purchase? [speaker002:] Sure. My name is Sanya Afzal. Order ID: 0308841873 Account ID: 6X2NJRM7MO [speaker001:] Thanks, Ms Afzal. So I can see your account now. You do have an active account with us, it hasn't lapsed. However, there is still one payment of $14 outstanding, which is due tomorrow [speaker002:] Ok, if I pay tomorrow then I will be ok? [speaker001:] Yes, that would be fine [speaker002:] Thank you! that helps me out a lot. [speaker001:] If you'd like, I can send you a link that will get you to your subscription-account easily, so that you can take care of that at your leisure [speaker002:] Yes please Ok [speaker001:] Okay, that link will be sent right to your email address Is there anything else that I can help you with, while we're here? [speaker002:] no that's all i need [speaker001:] Good to hear. Have a great day, Ms Afzal [speaker001:] Hello! What can I help you with today? [speaker002:] Hello I am sorry but I would like to try to cancel my order please I ordered the wrong shirt on accident [speaker001:] Ok, can I please have your name, account ID, and order ID? [speaker002:] Name: Chloe Zhang Account ID: TJYBA08FAZ Order ID: 2587874627 [speaker001:] Thank you, and has the order already shipped? [speaker002:] I don't know if it has or not [speaker001:] Ok no problem, what was the price of the shirt? [speaker002:] Amount: $64 [speaker001:] I have refunded that amount to your account for you, is there anything else I can help you with today? [speaker002:] no thank you! [speaker001:] You're welcome. Have a great day! [speaker001:] hi how can I help? [speaker002:] My search on the website is not working search bar [speaker001:] what happend? is it slow or are there no results? [speaker002:] It is taking forever and all i see is just the spinning wheel [speaker001:] so everything is slow, not just search? [speaker002:] just search is slow [speaker001:] does it return any results at all? [speaker002:] no [speaker001:] i am sorry [speaker002:] any suggestions? [speaker001:] are you able to load other websites at all? [speaker002:] yes [speaker001:] ok. Please will you close the other tabs? that will slow things down a lot [speaker002:] Okay i tried that same thing happening [speaker001:] if that does not work, please log out and then back into your account. otherwise I will need to notify our team [speaker002:] Okay, great that worked, thanks for helping me today [speaker001:] great. thanks for getting in touch. Happy Shopping! is there anything else? [speaker002:] That is everything [speaker001:] have a good day [speaker001:] Hi! Thank you for reaching out to us today. How can I assist you today? [speaker002:] I am looking for the status of my refund [speaker001:] I would be glad to assist with that today. Can I start with your full name? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal. I have pulled up your account and just need to verify some additional information Can you provide me with your username, email address and order id please? [speaker002:] crystalm392 crystalm392@email.com [speaker001:] Do you have your order id? [speaker002:] 7168705674 [speaker001:] Thank you, I was able to validate your purchase. I do see that your refund was complete. It was initated online and sent to your bank. It should show up on your bank statement within the next 2-3 business days [speaker002:] Thanks [speaker001:] You're Welcome. Is there anything else I can assist with today? [speaker002:] no thanks [speaker001:] Have a great day! [speaker001:] Hello, how can i help you [speaker002:] I recently received a promo code via email and would like to know if you can let me know when it expires [speaker001:] Of course I will be happy to tell you. They generally expire 7 days after their issue date. The exact expiration date can be found in small print at the bottom of the paper. Can i help you with anything else? [speaker002:] okay. Thank you No that is all [speaker001:] Have a great day. [speaker001:] Hi, how can I help you today? [speaker002:] I was charged for an order I did not make [speaker001:] Ok, sorry to hear that. I'd be glad to help. One moment please. Can I get your full name please? [speaker002:] Joseph Banter [speaker001:] Do you have your order ID? [speaker002:] 1226689677 [speaker001:] Thank you. Ok, so it looks like we did indeed make an error on that charge. Let me take care of that for you. Can you confirm the amount that you were overcharged so I can remove it from your account? [speaker002:] 64 Thanks! [speaker001:] Ok. I went ahead and removed that charge from your account. Is there anything else I can help you with? [speaker002:] no [speaker001:] Ok great, well thanks for your business and have a great day! [speaker002:] thanks! [speaker001:] No problem. Bye! [speaker001:] Hello, I do not have my password and can't get into account [speaker002:] Great, what is your full name or account id? [speaker001:] albert sanders [speaker002:] What is your username? [speaker001:] I am not sure my phone is 332 064-9831 [speaker002:] can i also have your email or zipcode please [speaker001:] 6786 zip code [speaker002:] your username is asanders1 [speaker001:] Okay cool [speaker002:] I cannot get your password but I can reset it do you want me to reset it? [speaker001:] yes [speaker002:] I need your pin numer or the answer to a security question, which would you prefer [speaker001:] security please [speaker002:] what is your mothers maiden name? [speaker001:] Martinez [speaker002:] Your new password is: kh3fwl86rsg [speaker001:] thanks [speaker002:] Do you need help with anything else? [speaker001:] Hi, how can I help you today? [speaker002:] Hi, my pair of jeans that I bought has a stain and I would like to return it [speaker001:] Ok, I can help you with that [speaker002:] thanks [speaker001:] Your welcome can I have your full name or Account ID please [speaker002:] Norman Bouchard [speaker001:] Ok, Mr. Bouchard. So you want to return a pair of jeans you bought because they are stained, correct? [speaker002:] Yes [speaker001:] Ok, I need to validate your purchase first. Can I have your Username [speaker002:] normanb0 [speaker001:] great, I also need your email address and your Order ID [speaker002:] normanb0@gmail.com Order ID:9796107096 [speaker001:] Great, What is your membership level Mr. Bouchard? [speaker002:] guest i think [speaker001:] Ok, not gold, bronze, or silver right? As a guest there are limitations on refunds Do you have the receipt? [speaker002:] yes [speaker001:] That's great news Ok, we can definitely return your item. [speaker002:] thank you [speaker001:] Your welcome. Give me one moment so I can prepare your shipping label. [speaker002:] thanks so much:] [speaker001:] You're welcome! Ok can I get your address please [speaker002:] 0435 1st Ave Baltimore, MI 28212 [speaker001:] Thank you How would you like to process your return? Would you like me to list the three options? You can process the return By Mail, In a Store or At A Drop off Center. Let me know which one of these options you prefer for returning the pants you have now Are you still there Mr. Bouchard? We may have been disconnected so I will choose by mail and we will send a package for you to place the stained pants in. Your refund is complete. If you see this message I hope you have a great day. [speaker001:] HI! Thank you for contacting us today. How may I help you [speaker002:] Hi. My name is Joyce Wu. I was just wondering when the fall collection will be available? [speaker001:] Sure Joyce! Let me look into that for you. The fall collection will be available on October 3 [speaker002:] Ok thank you for checking on that for me. [speaker001:] No problem, did you have any other questions today? [speaker002:] That's it for today. Thank you. [speaker001:] Great! Enjoy the rest of your day [speaker001:] Hi, I was wondering when your annual sale will be this year? I need some new socks desperately. [speaker002:] Hello, our annual sale for this year began on January 23rd and ended on January 31st, so unfortunately you missed it. However, we will have another annual sale during the early months of next year, usually the last week of January. [speaker001:] This is terrible news! Will there be a sock sale between now and then? [speaker002:] Hello, I am not aware of a sock sale occuring, but that doesn't mean it won't happen. In the meantime, here is a promo code for 20% off the website! 8JB9I [speaker001:] You are an angel! Thank you so much [speaker002:] Is there anything else I can help you with? [speaker001:] In my country, a good pair of socks can mean the difference between life and death. The feet are very important. Protect your feet my dear person No, I guess not [speaker002:] Have a great day! [speaker001:] Hello. How can i help you today? [speaker002:] Hello, I'm having a problem logging in. I lost the phone I use for two-factor authentification. [speaker001:] Okay. I'd be more than happy to help you with that. Can I get your full name and Account ID? [speaker002:] My name is Alessandro Phoenix and my account ID is 123456 [speaker001:] great We will look into resetting your two factor so you can log in Can I get your email address? [speaker002:] my email is Phoenix1@email.com [speaker001:] Great I will have a reset code sent to the email address on file I will also send a link with best practices to help keep your account secure Is there anything else I can help you with today? [speaker002:] No, thanks for the help [speaker001:] No problem have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] I signed up for a premium subscription shopping service and I want to pay the subscription fee. [speaker001:] Okay, let me just pull up your account. Can I have your name and account ID? [speaker002:] I love my benefits and want to keep my subscription active. Crystal Minh, Account ID is 2OTKXU6Q7C [speaker001:] Can I have your order ID as well? [speaker002:] Yes...6559776615 [speaker001:] Do you know how much you want to pay today? Our standard subscription is $99 a year. [speaker002:] What benefits does that subscription get me? [speaker001:] Sorry, I can't find the answer for that. [speaker002:] I'll just pay for the standard subscription. The $99 [speaker001:] Great! Do you have a credit card you want to use? [speaker002:] Can you send a bill to my address? [speaker001:] I can use the credit card on file in your account if that's okay. [speaker002:] Yes, that will work. [speaker001:] Great, I've sent the payment to renew your subscription! Is there anything else I can help you with? [speaker002:] Okay, thanks. That's everything. [speaker001:] Thank you! Have a great day! [speaker001:] Hi [speaker002:] Hi, how can I help you [speaker001:] I want to change the phone number on my account the current phone number on my account is wrong [speaker002:] Ok, I can help with that one moment please Can I get your full name or Account ID please [speaker001:] Norman Bouchard [speaker002:] Can I have the current phone number, the one that is wrong [speaker001:] 062-8185 [speaker002:] Next I will need to verify your identity with a few pieces of information Your Zipcode, correct telephone number, PIN, Username, password, email, and Order ID I just need 3 of any of those [speaker001:] my zipcode is 57934 password CIvOwNBY PIN 852046 [speaker002:] Thank you those worked Ok, what is the correct phone number you want to put on your account? [speaker001:] it's off by one it should be 8184 instead of 8185 [speaker002:] 062-8184? [speaker001:] yes [speaker002:] Ok, the new correct number is now set in your account. Sorry for the inconvenience [speaker001:] thank you [speaker002:] you're welcome Can I help with anything else today? [speaker001:] no, that was all [speaker002:] Ok, have a great day! [speaker001:] you too. bye [speaker002:] Bye [speaker001:] Hello, how may I help you? [speaker002:] I forgot my password and I need to check on an order [speaker001:] Okay I can help you with that, could I have your full name, please? [speaker002:] Albert Sanders [speaker001:] Hi, Albert, do you know your username? [speaker002:] I don't remember I have my security answer and I can give you my phone number [speaker001:] Could you provide to me your Zip Code, Phone Number, and Email address. I only need two of the three. [speaker002:] Phone Number: 399-8044 44435 [speaker001:] Thank you, I've verified your identity and your Username is: asanders1 [speaker002:] OH yeah, I forgot about that [speaker001:] Okay, I can generate a new password for you, but I will need that PIN number. [speaker002:] 6789 [speaker001:] Thank you, sir. Your new password is 79zbr3z13fb. Be sure to make a new one that's more memorable when you log on. Is there anything else I can do for you? [speaker002:] O.k. great. No that's all thank you. [speaker001:] Have a good day! [speaker001:] i forgot to add something to my order! [speaker002:] Hi, how are you doing today? [speaker001:] can you help me add boots to my order [speaker002:] Ok, I can look into that for you. What is your name? [speaker001:] Name: Rodriguez Domingo [speaker002:] Do you know the shipping status on the order? [speaker001:] Shipping Status: Out for Delivery [speaker002:] Can I also have your account ID and order ID [speaker001:] Account ID: DEEG9NLERS 4392644990 [speaker002:] Also, what is your membership level? [speaker001:] Silver [speaker002:] Great! Since it is already out for delivery, we cannot add to the current order. But because you're a loyal shopper with us, I will get that item set out ASAP with no shipping fee. What was the brand of boots you were interest in? [speaker001:] michael kors [speaker002:] Ok, those boots should just take a couple of days to arrive! Is there anything else I can help you with today? [speaker001:] that's all! thank you! [speaker002:] No problem, you have a great day:] [speaker001:] Hello. How can i help you today? [speaker002:] Hi I was looking at a few items to buy but for some reason they are always out of stock It is so frustrating [speaker001:] I'm so sorry to hear that let me look into that for you [speaker002:] A michael kors jacket A pair of Guess jeans and Michael Kors shirt [speaker001:] Thanks. Can I get your full name and account ID? [speaker002:] Alessandro Phoenix [speaker001:] Okay. I've gone ahead and drafted a report to let our purchasing department know these items are out of stock. I know it can be frustration for you but we have every incentive to get these items back in stock because if we don't we are missing out on [speaker002:] I hope they are back in stock soon [speaker001:] So do I 8RRS0 Above is a promo code you can use when they are back in stock for a discount [speaker002:] Appreciate it. Thank you [speaker001:] No problem is there anything else I can do to help you today? [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] I'm wondering why the promo code you gave me is returning invalid it has been more than a week but didn't see an expiration [speaker001:] I can look into that for you. May I have your full name? [speaker002:] Crystal Minh was 20% off and not wokrking [speaker001:] I see. One moment, Ms. Minh. May I ask when the promo code was issued? [speaker002:] I'm looking at it now and it's been 8 days maybe I wait too long.. [speaker001:] Yes, our promo codes are only good for 7 days. [speaker002:] ohh darn [speaker001:] Hold on, I may still be able to help you. [speaker002:] well any way I could get another one. as I wasn't going to buy jeans without the discount ok [speaker001:] I just got approval to send you a new code! [speaker002:] glad to hear I'll use this one quicker [speaker001:] Here is your new 20% promo code: 0ZKIV [speaker002:] thank you so much [speaker001:] Is there anything else I can help you with today? [speaker002:] that's it hope you have a nice day [speaker001:] Have a great day and thanks for shopping with Acme! [speaker001:] hello, what can i do for you? [speaker002:] Yes i was trying to see whats going on with my item i order. I would like to check the status of my shipping because i still haven't got it. [speaker001:] Okay, I can look into that for you. How long has it been since you placed the order? [speaker002:] 9 days ago [speaker001:] Can I have your name, username, order ID, and email address please? [speaker002:] sure, Chloe Zhang is my name and my username is chloez48. Email Address: chloez48@email.com and my order id is 9908653422 [speaker001:] I am so sorry about the delay, I will ship a new order and I will ship it overnight. Can I have your address please [speaker002:] Great! Thank you, my address is 5339 2nd Ave San Lima, WA 63628 [speaker001:] And what items did you order? [speaker002:] It should be in my account its the last order placed [speaker001:] I cannot see that actually. [speaker002:] Tommy hilifger shirt, guess shirt and guess boots [speaker001:] The order has been placed and you should receive it tomorrow. Is there anything else I can do for you? [speaker002:] that will be all [speaker001:] thank you have a good day [speaker001:] Hello, and thank you for choosing AcmeBrands! How can I be of assistance? [speaker002:] I've been trying to pay with my credit card but it keeps being rejected. I know it's fine, because I called the bank. [speaker001:] Okay, I can definitely help you with that! Can I please have your name, so that I can pull up your account? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, Alessandro. Got it. We can try a few options here, or I can just try to make the purchase for you on my end, if you'd feel comfortable with having me do that? [speaker002:] I'd rather you give me the options, if you don't mind. [speaker001:] No worries. This is basic, but have you tried entering it again just to double-check? [speaker002:] I will try again. [speaker001:] Thank you. Please let me know if it works. [speaker002:] Nope doesn't work [speaker001:] Okay. One more option is to reset the system by logging out and back in. Can you please try that and let me know? [speaker002:] Sure hold on. [speaker001:] Thank you. [speaker002:] Still not working [speaker001:] Okay. Well, considering the bank said it's valid, we can surmise that it's not expired, so I will have to make the purchase on my end, if that's okay with you? [speaker002:] I guess so [speaker001:] Okay. I apologize for the inconvenience. What item were you trying to purchase? [speaker002:] Michael Kors Jeans for $94 [speaker001:] Good news, I was able to purchase them on my end. You can expect them to be shipped out soon for you! Is there anything else I can help you with today? [speaker002:] That's all. Thanks for your help. [speaker001:] You're welcome, have a great one! [speaker001:] hi [speaker002:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker001:] I wanted to check my order details [speaker002:] I'll be glad to help you! May I ask for your Full Name, please? [speaker001:] David Williams I wanted to make sure that the order contains the items that I had ordered [speaker002:] Thank you so much, David. [speaker001:] I received an email notification with the wrong items [speaker002:] I'll be glad to check on that for you, one moment! [speaker001:] Can you check the items in the order for me and make sure [speaker002:] To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker001:] Username: dwilliams827 dwilliams827@email.com Order ID: 2610389561 [speaker002:] And your Account ID, please? [speaker001:] Account ID: AFHNW6SBDX [speaker002:] To confirm, the email confirmation that you receive is showing issues with the quantity of items you purchased? [speaker001:] no the items can you make sure that the order contains these 2 items? Tommy Hilfiger Jacket in blue? Micheal Kors jacket? [speaker002:] Sure thing, one moment please! I'm so sorry, it appears that your order does not include those items. [speaker001:] oh no Thats what i wanted to check [speaker002:] Would you like me to add them for you? [speaker001:] yes please [speaker002:] I have successfully made that change for you. Is there anything more I may help you with? [speaker001:] Thats all. Thank you so much [speaker002:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how may I help you today? [speaker002:] I want to check my shipment status [speaker001:] Sure thing, can you send me your name and account ID? [speaker002:] Chloe Zhang KBAQU3KAZV [speaker001:] Thank you, please also send me your order ID so I can pull up the order. [speaker002:] Order ID: 0747828245 [speaker001:] Thank you, I have the order pulled up successfully. Have you received an email notification about any issues with your shipment? [speaker002:] yes [speaker001:] I see, I'm sorry to hear about that. Can you describe what the issue is? [speaker002:] i want to check if i was charged the right amount, email said i was charged 85 dollars, but I bought for 79 dollars. I want to confirm if the email is correct or is a fraud. [speaker001:] I see, I'm very sorry about that. Let me check in the system and see if I can find the cause of this fee. While I'm waiting to get the results, can you also give me your membership level? [speaker002:] Bronze [speaker001:] Ok thank you. It appears that the fee is correct. It looks like the original amount of $79 did not include the shipping cost, so $85 is the correct amount. I'm sorry for the confusion. [speaker002:] ok, I understand. [speaker001:] I'm sorry about that, is there anything else I can help with? [speaker002:] no [speaker001:] Great, thank you and a have a nice rest of your day! [speaker001:] Hello, how may I help you? [speaker002:] Hello. I bought one of your premium subscriptions, wanted to extend it, if possible. I need time to come up with some cash for it. Given my current economic situation [speaker001:] Of course! Can I get your full name, account ID, and order ID to verify your identity? [speaker002:] Great. My name is Joyce Wu Account id is Q8PZQZZCJG order id is 6815278091 [speaker001:] What is your membership level? [speaker002:] it is silver can you please help me out [speaker001:] How late are you on the payment? [speaker002:] About a month I just lost my job because of the global pandemic and i don't know when I'l be able to get unemployment compensation [speaker001:] Unfortunately, we are unable to offer you an extension due to your membership level and how far you are behind in payment. However, I will escalate this to my manager for you. Can I get your phone number so they can call you and speak to you about yo ur situation* [speaker002:] sure. it is 615-5708 can you recommend anything that I can do on my end to help my case? [speaker001:] Yes, I will put in some good words for you. I have notified my manager and they will contact you shortly. Is there anything else I can help you with? [speaker002:] no, that is all thank you for your help [speaker001:] Have a great day. I hope your situation improves! [speaker001:] Thanks for choosing AcmeBrands! How can I help you today? [speaker002:] Well, I need to check my order status because I think there's a fee there for no reason! [speaker001:] Sorry to hear that! Let me take a look for you. [speaker002:] Thanks [speaker001:] What is your full name, please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal, and can you please send me your account and order IDs? That will allow me to verify your identity. [speaker002:] Oh, I'm sorry...I started daydreaming for a minute! My account ID is OASXB8LFRR and my order ID is 1487343130. [speaker001:] No worries, verification complete! Let me see what happened here. [speaker002:] Okay [speaker001:] What is your membership level? [speaker002:] Bronze [speaker001:] I've checked into it, and I'm afraid that there isn't anything that I can do. It looks like the higher price you noticed was due to market demand that day, and the price was set on the site accordingly. I'm very sorry for the inconvenience. [speaker002:] Oh man. That's okay, thanks for checking. [speaker001:] You're welcome! Can I help you with anything else today? [speaker002:] No, that's all. [speaker001:] Okay, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I was trying to log in to my account to check my shopping history online but I cannot log in because I forgot my password [speaker001:] That's okay, I can help with that. Could I get your name or account ID? [speaker002:] Joyce Wu [speaker001:] Do you still have your username Ms. Wu? [speaker002:] jw978235 [speaker001:] I can't recover old passwords, so I'll make you a new one. [speaker002:] Ok thank you [speaker001:] I'll just need your PIN number or the answer to your security question. [speaker002:] 128429 [speaker001:] Thanks. Your new password is: ww9aewnbff [speaker002:] Thanks [speaker001:] Can I help with anything else today Ms. Wu? [speaker002:] that is all [speaker001:] Have a nice day. [speaker001:] Hello, how can I help you? [speaker002:] Hi my name is Rodriguez Domingo I got charged twice for my Silver subscription I would like my money back please! [speaker001:] oh I see, one moment please [speaker002:] ok [speaker001:] additional to this would give me the order ID and ID account please [speaker002:] Account ID: S9XOQIOMFY Order ID: 1151374458 [speaker001:] everything in order, let me check with the system the problem. [speaker002:] ok [speaker001:] ok, it was certainly a mistake on our part sorry for the inconvenience and I will process your 40 back to you. [speaker002:] ok thank you! [speaker001:] a pleasure to help you [speaker001:] HI, how can I help you? [speaker002:] Yes, im looking on my account and i see that i was charged for a order that i never bought [speaker001:] Okay, can I have your name? [speaker002:] Norman Bouchard [speaker001:] Can I have your username, email address, and order ID please [speaker002:] yes normanb3, email is normanb3@email.com and order id is 9877391426 [speaker001:] How much were you charged? [speaker002:] $59 [speaker001:] Okay, your account has been updated and refunded. [speaker002:] okay, thank you for your help [speaker001:] Is there anything else I cna do for you? [speaker002:] that will be all [speaker001:] Have a nive day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hello! I'm trying to use the websire but its running really slow. Can you tell me why? [speaker001:] Sure. Let me check. [speaker002:] Sure, thanks! [speaker001:] I have notified the website team. In the meantime, let's try something else. Try logging out and back in and let me know. [speaker002:] Sure, one second [speaker001:] OK [speaker002:] Alright, I tried it but it still seems to be running slow. Is there something else I can do? [speaker001:] Sure. Please visit another website and let me know if it is slow there [speaker002:] Sure. The other website seemed to be running fine. Is there something else I can try? [speaker001:] Yes. Please close all other tabs and programs and try again. [speaker002:] Sure. That worked! Thank you! [speaker001:] You're welcome. Anything else? [speaker001:] Hi! Thank you for contacting us today. How can I help you? [speaker002:] Yes, the promo code I am trying to use is saying it is invalid. [speaker001:] Sure! I can help you with that. Can I have your name? [speaker002:] Yes, it is Alessandro Phoenix. [speaker001:] Thank You Alessandro What is the promo code that you have? [speaker002:] It is for 25% off. [speaker001:] Thank you! please gave me a moment while I look into this [speaker002:] ok [speaker001:] Thank you for waiting Do you have your order id and account id [speaker002:] I have the order ID. Is is 1920408280. [speaker001:] Thank you for the informaton I have a new promo code for you 87L6E [speaker002:] Thank you very much. [speaker001:] You are welcome Anything else I can help with today? [speaker002:] no, thank you. [speaker001:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I want to start making purchases but need to learn all the membership levels [speaker001:] I see, let's see what we can do here. What would you like to know about them? [speaker002:] how much each costs and the benifits [speaker001:] Well the memberships are not based on cost, they do not cost you anything. They are based on total amount of purchases spent. For example: Bronze is given to any customer who spends $500 in the last year. Silver requires $1000 and Gold requires $2000 Some benefits are every member is invited to the annual holiday extravaganza with free flights and open bar. Bronze save on shipping fees and get promo coes *codes [speaker002:] ahh that is helpful. I'm currently a gold member. I just wasn't sure what that means [speaker001:] Oh for Gold. [speaker002:] can I just make purchases then? [speaker001:] Gold members get unlimited refunds, save on shipping fees, get promo codes and can have agents make purchases on their behalf along with being able to cancel orders at any time! [speaker002:] wow great benifits that is all i needed to know [speaker001:] Yes as a Gold member we truly appreciate your business and give you our highest benefits! Is there anything else I can help you with today? [speaker002:] thanks that is all [speaker001:] You have a wonderful rest of your day! [speaker001:] hello! how can I help you today? [speaker002:] Hello, I would like to check the status of my order as I only ordered one item and my emails confirmation is saying two [speaker001:] sure, I'd be happy to help you, may I have your name please? [speaker002:] Norman Bouchard [speaker001:] Thanks, next I'll need your account ID and order ID [speaker002:] OHRFRQGUVN, 5541575334 [speaker001:] This looks to be a company mistake can you tell me the shipping status please? [speaker002:] Delivered [speaker001:] OK, were you charged twice for the item? [speaker002:] No I was not [speaker001:] OK, well it looks like it was an error on our part and since you were not charged, we will let you keep that second item at not charge to you! [speaker002:] Ok great, thank you [speaker001:] Is there anything else I can help you with? [speaker002:] that is all [speaker001:] great, have a wonderful day! [speaker001:] Hello. How can i help you today? [speaker002:] Hi, can you check the status of my refund? This is Joseph Banter [speaker001:] Thanks Joseph I'll get right on that [speaker002:] thank you! [speaker001:] No problem. Can you confirm your username email address and order ID real quick? [speaker002:] josephbanter539 josephbanter539@email.com 8461934024 [speaker001:] Okay Joseph It looks like the refund processed a little bit ago It is currently complete It was initiated by phone [speaker002:] ah okay, thank you! [speaker001:] Is there anything else I can do for you today? [speaker002:] No, thanks! [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hello. How can i help you today? [speaker002:] I am having trouble accessing my account. I don't have my user name. Can you help? [speaker001:] yes i can Can I get your full name and account ID? [speaker002:] Norman Bouchard [speaker001:] Can i get your zip code and phone number? [speaker002:] 740-2047 51537 [speaker001:] Okay your username is NBouchard1 Is there anything else I can do for you today? [speaker002:] Thank you! Thats all [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] My credit card keeps getting rejected by the system. [speaker001:] Oh no! I can try to help you with that. Let's start with you giving me your full name and account ID [speaker002:] Joseph Banter [speaker001:] Okay, first I'm going to have you try entering your credit card info one more time. [speaker002:] I tried it 4-5 times right now. It doesn't work. [speaker001:] Okay. Can you log in and out of your account and see if that resolves it? [speaker002:] Wow, It works now. Thank you! [speaker001:] Great!! I'm so happy to hear that. Anything else I can help you with today? [speaker002:] That's all. [speaker001:] Okay, have a great day. [speaker001:] Hi! How may I help you today? [speaker002:] Hi. I need to change my shipping address because I'll be out of town this weekend for a friend's wedding. [speaker001:] Sure! I can help with that Can I have your full name? [speaker002:] Chloe Zhang. [speaker001:] What is your correct address [speaker002:] 5084 1st Ave Newark, MI 63492 [speaker001:] Can I have your username and email address [speaker002:] Username: czhang12 czhang12@email.com [speaker001:] What was the old address incorrect address* [speaker002:] 5082 1st Ave Newark, MI 63492 [speaker001:] Thank you for that information. Everything has been updated for you [speaker002:] Thank you! [speaker001:] You're Welcome! Can I help with anything else? [speaker002:] Nope. Have a nice day. [speaker001:] Have a great day [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I'm having a problem logging into my account I forgot my password. can you help? [speaker001:] Oh no, yes I can help. Are you needing help with just a new password? [speaker002:] or if you have it can you provide it? [speaker001:] May I have your full name or account id? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal and may I have your username please? [speaker002:] cminh318 [speaker001:] Unfortunately I am not able to get the old password but I can create a new one for you. Do you have your pin number? [speaker002:] no but my security word is Ahmed [speaker001:] Perfect. Your new password is: qrbkjdk6wa [speaker002:] ok great thanks! [speaker001:] Is there anything else I may help you with today? [speaker002:] that's it [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi, how can I help you today? [speaker002:] Hi there my credit card is getting rejected [speaker001:] ok I can help you with that are you trying to make a purchase and it gets rejected? [speaker002:] yes, my order is for the Guess Boots [speaker001:] Ok, one moment and I can get this fixed Can you check your expiration date just to make sure the card hasn't expired please? [speaker002:] One second, yes, I checked, there is no problem withe the expiration date [speaker001:] great Can you try logging out of your account and then logging back in? this often fixes the issue [speaker002:] Okay, one moment please Yes, it did work. That's wonderful. Thanks a lot. [speaker001:] Your welcome! Is there anything else I can do for you today [speaker002:] Thanks again, have a great day. [speaker001:] you too. Good bye [speaker001:] Hello and thank you for contacting us today! How can I help you? [speaker002:] i would like more information on a product. such as would it shrink after washing? [speaker001:] Sure I can help you with that. Can I get your name please? [speaker002:] David Williams [speaker001:] Thank you, David. Which product is it that you are curious about? [speaker002:] a pair of jeans that i am thinking about buying. they are tommy hilfiger jeans [speaker001:] Sure. Let me pull that information up for you. [speaker002:] ok [speaker001:] Alright, David. If you follow the proper care instructions these jeans should not shrink or get misshapen. Remember to fold them inside out to preserve the color. Also... Remember to use the cold wash option on your washing machine. It is preferred that they are hung dry, but they can be put in the dryer under normal conditions. Is there anything else that I can help you with today? [speaker002:] ok. thank you. that is all [speaker001:] Thank you and have a great day! [speaker001:] Hi how can I help you [speaker002:] yes i i would like to check the status of my premium subscription because it seems like it has been removed from my account and i did not do this because i still want it [speaker001:] OK let's start with your full name And then your account id and order id [speaker002:] its Norman Bouchard my account is AF4563RG and the order id is 214765 [speaker001:] OK I see your account is not active but you can renew it by paying the $14 due amount within the next three days. I have just sent a link to your email which you can click on to log in and pay this amount to reactivate your subscription Anything else I can help you with? [speaker002:] okay no that will do it [speaker001:] Have a nice day [speaker001:] Hi I wanted to check on my shipping status because I never got my package [speaker002:] Hello, how can I help you? [speaker001:] My name is Joseph Banter [speaker002:] Okay no worries Did you get an email about this or are you checking for your own worries? [speaker001:] No I never got an email, it was just supposed to arrive 5 days ago and I've been waiting for it ever since [speaker002:] Can I have your username, email, and order ID? [speaker001:] Yeah Username: jbanter1 Email Address: jbanter1@email.com Order ID: 7834436711 [speaker002:] Okay and you said it was 5 days? [speaker001:] Yeah [speaker002:] Well sometimes there's an error on the end of the shipping company and they'll mark a package as further along than it really is So since it's been under a week I really can't do anything for you [speaker001:] Alright, so I'll just keep waiting then? If it doesn't come in two days I'll contact you again? [speaker002:] Yup [speaker001:] Okay then, thank you for your help [speaker002:] If it hasn't arrived in a few days contact us again and we'll be glad to help No worries. Is there anything else I can do for you today? [speaker001:] Nope that's all [speaker002:] Well then have a nice day! [speaker001:] hi i want to check the status of my order [speaker002:] Hello, how may I help you today? [speaker001:] becuase the delivery time is wrong and needs to be changed [speaker002:] Of course, let's see what we can do about this. May I have your full name or account ID? [speaker001:] Name: Norman Bouchard Account ID: UVAKGURLSB [speaker002:] To verify your identity may I also have your Order ID? [speaker001:] Order ID: 9861285711 [speaker002:] So you would like to change the delivery time from morning to evening or something similar? [speaker001:] yes please to evening [speaker002:] Very well, let me check with our system and see what we can do here. Ah yes, there was an error on our part, I can change this to evening delivery. One moment. So I have changed the delivery time to evening time. Is that satisfactory? [speaker001:] that is perfect [speaker002:] Fantastic. Is there anything else I can do for you today? [speaker001:] that's all [speaker002:] Thank you for your business and you have a wonderful rest of your day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi, when will the Fall collection be released. I'm so excited for it! [speaker001:] Let me find that information for you. The fall collection is scheduled for release on October 3rd [speaker002:] Okay, great. I'll mark that on my calendar [speaker001:] Did you have anymore questions today [speaker002:] No, thanks. [speaker001:] You're Welcome! Have a great dya [speaker001:] hi, how can i help? [speaker002:] Hello I have a kind of silly issue [speaker001:] my favorite kind! what's up? [speaker002:] I completely forgot my password! Now I can't get into my account Can you help? [speaker001:] oh that happens to all of us! What is your name please? [speaker002:] I feel so silly forgetting the password. I've used it for years, but for some reason I can't remember it Chloe Zhang [speaker001:] stress can cause that [speaker002:] Yeah I am so stressed what with the virus and everything [speaker001:] i hope you & yours are healthy. I also need your username [speaker002:] Trying to be it's chloezhang123 [speaker001:] Some people find it so hard to stay home. Not me! [speaker002:] Yeah Netflix, snacks, relaxing [speaker001:] OK I can reset your password if you can tell me your PIN [speaker002:] It's the way to go! Sure. I remember that! It's 589857 [speaker001:] you can say that again! Here you are ovo96g82j7h [speaker002:] Cool. I will try that right now [speaker001:] I am sure you will be able to remember that! [speaker002:] LOL I will have to change it Okay, so that worked. I'm back in my account [speaker001:] OK. stay safe [& sane!] [speaker002:] You also! [speaker001:] great is there anything else? [speaker002:] no, that's it [speaker001:] trying... [speaker001:] Hello, how may I help you today? [speaker002:] hi I would like to access my account, but I forgot my password [speaker001:] I can certainly help you restore access to your account. Can you please tell me your full name or account ID? [speaker002:] Sanya Afzal [speaker001:] Can I also have your username please? [speaker002:] I don't know it [speaker001:] No problem. We can recover your username first. [speaker002:] ok thanks [speaker001:] Can you please tell me your zip code and phone number? [speaker002:] 575-5342 8984 [speaker001:] Are you sure that your zip code is correct? [speaker002:] yes [speaker001:] Thank you Your username is safzal1. Due to security concerns, I am unable to recover your current password, but I can generate a new password for you. Can you please tell me your PIN number or the answer to your security question? [speaker002:] I don't have any of these information [speaker001:] Are you absolutely sure? [speaker002:] yes I am Sadly I cant rememebr [speaker001:] Please give me a moment. Is this about your two factor authentication, by any chance? [speaker002:] Can you help me with just my username Would like to try again with a password I think I might have used [speaker001:] So was this about your username or your password? [speaker002:] my username please [speaker001:] Your username is safzal1 [speaker002:] Thanks. [speaker001:] Is there anything else I can help you with today? [speaker002:] That's all [speaker001:] Thank you. Have a great day! [speaker001:] Hello, thanks for contacting AcmeBrands. How can I help today? [speaker002:] Hi! Can you check when my promocode expires. I got it for my birthday last month [speaker001:] I can look into this for you. What is your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] Thank you Alessandro. Have you experienced an issue trying to use your promo code? [speaker002:] I haven't done so [speaker001:] Alright, promo codes generally expire 7 days after they are issued. You should be able to see the expiration date printed in small font on the bottom of the paper. [speaker002:] Oh.. Good to know. I didn't see that [speaker001:] Is there anything else I can help you with? [speaker002:] is all thanks [speaker001:] You're welcome, have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi I do have complaint I would like to make [speaker001:] I'm sorry to hear that, what went wrong? [speaker002:] I Found that the items here are overpriced compared to others Why is this? [speaker001:] Sometimes our pricing algorithm will change the price of items based on demand The price may change later, if it's too expensive now [speaker002:] That's not right [speaker001:] I might be able to offer you a discount [speaker002:] I think this should be fixed [speaker001:] Can I get your full name or account ID? [speaker002:] Albert Sanders WNV7AH5Y9A [speaker001:] Can I get the order ID for your purchase? [speaker002:] 0689566703 [speaker001:] Here's a promo code for 50% off: 5SVN3 I hope that helps with the pricing issue [speaker002:] Thanks for that. But I would appreciate it if this is fixed. prices shouldn't be way overpriced. [speaker001:] Okay, I can pass that feedback on to our manager team Is there anything else I can help you with? [speaker002:] That would be all.Thanks [speaker001:] Have a great day! [speaker001:] Hello and how may I help you today? [speaker002:] Hiiiii there. So umm. I'm a bit upset about this but it seems an item I'm wanting to buy today was cheaper just yesterday. [speaker001:] I'm sorry for that, could I start by getting your full name please? [speaker002:] See I was waiting for my paycheck to come in to make sure I had the money-yes of course it's David Williams See it's a gift for my son who's going on a trip and I'd really like to still get it, but it's so much more now. [speaker001:] Hi David, you said it was cheaper yesterday, correct? [speaker002:] Yes indeed [speaker001:] I'd be happy to look into this for you, could I also have your account and order ID? [speaker002:] Sure thing, thank you so much. So my ID is WDNTA09UBF And my order ID is 6997153445 [speaker001:] You're right, sir. The item was cheaper yesterday but our algorithm dynamically updates our prices and it's generally out of our control. [speaker002:] So there's nothing at all you can do? I mean i've been subbed with you guys forever and my son really needs this for his trip. [speaker001:] I can offer you a discount code to use on the purchase. [speaker002:] That would be wonderful [speaker001:] The discount code is O20AA. Is there anything else I can do for you today? [speaker002:] Not at all, you did eveything I needed. I'm very grateful [speaker001:] Thanks and have a good day [speaker001:] Hello, how can I help you today? hello? [speaker002:] I just wanted to check on my subscription for the premium shopping service, and make sure it's still active. [speaker001:] Happy to help, may I have your full name please? [speaker002:] My name is Sanya Afzal [speaker001:] thanks Sanya. To verify your identity, I also need your account id and order id please. [speaker002:] My account ID is 7NC8RVV9T, and my Order ID is 0359563343 [speaker001:] Can you reconfirm your account id please? [speaker002:] My account is 7NC8RVVE9T [speaker001:] Perfect. Your subscription is still active. There was an amount due of $14 which was due yesterday. [speaker002:] I'll get that taken care of. Thank you! [speaker001:] Your can check your future status by logging in the above link. do you know your username? [speaker002:] Great, thank you! My username is SAfzal3 [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No, that was it! [speaker001:] Have a nice day! [speaker001:] Hello, thanks for choosing AcmeBrands! How can I help? [speaker002:] I want to get my name stitched into one of the items I'm buying. I've a friend who buys the same think and I don't want have to worry whose is whose. [speaker001:] Okay, let me see how I can help you. Stitchingengraving pricing depends on how much text is used. It's 30 cents per character for the first 15 characters, 20 cents per character for the next 15character for first 15, then 25, and then 10, in the same quantities as stitching. [speaker002:] I only want to put my initials, ABC, on so we don't accidently pick up each other's coats. [speaker001:] Then that would be 90 cents for stitching. Can I help you with anything else today? [speaker002:] Just put those initials on the Guess jacket I ordered and we'll be done. [speaker001:] Okay, I don't have the ability to do that here, but you can do that in your shopping cart. Have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I would like to confirm the shipping address because i got an email implying otherwise [speaker001:] Sure I can help with that. Can I get your name please? I will also need your Account ID and the Order ID please. [speaker002:] Chloe Zhang Account ID: 5LRCH1KIEK Order ID: 4782969192 [speaker001:] Perfect. Thank you, Chloe. Now if I could get your username and email address please. [speaker002:] Username: cz316525 Email Address: cz316525@email.com [speaker001:] Great! Okay, let me look into that for you quickly. One second please. [speaker002:] ok [speaker001:] Okay. It does look like there was some sort of error on our end. I can change the address on that if you'd like? [speaker002:] okay [speaker001:] Okay. All of the information now should be correct. I apologize for that. Can I help you with anything else today? [speaker002:] That will be everything [speaker001:] Thank you and have a great day! [speaker001:] Hi, how can I help you today? [speaker002:] hello!! when does the fall collection drop? i want to buy stuff! [speaker001:] One minute, I can check on that for you:]. It looks like the fall collection should come out on October 3 this year! [speaker002:] thank you!! [speaker001:] Is there anything else I can help you with? [speaker002:] nope that is al [speaker001:] You're welcome Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] I am trying to make a purchase, but my cart is not cooperating! Can you help me? Are you still there? [speaker001:] I'm sorry to hear that. Can I please have your name and account number? [speaker002:] Norman Bouchard I don't know my account number would my username help? [speaker001:] Thanks. Mr. Bouchard, can you please try refreshing your page? and adding the item back to your cart? [speaker002:] ok just a minute that doesn't seem to work, do you have any other ideas? My cart still isn'tupdating [speaker001:] Sure, can you please log out and then back into your account? [speaker002:] will try, hold on hmm that might have done it let me add something else and see if it works [speaker001:] Great, please let me know. [speaker002:] Yes, that seems to be OK it is letting me buy stuff now wonder what was wrong [speaker001:] Great, is there anyting else I can help you with? [speaker001:] Hello, how may I help you? [speaker002:] Hello, I am interested in these Guess jeans, but the length will be too long for me. Are you able to tailor them? [speaker001:] Hello, yes we provide tailoring services. What is your membership level? [speaker002:] I am a bronze member. [speaker001:] Great! Thanks for your loyalty. In that case, tailoring is free for you! [speaker002:] That is wonderful! Thank you [speaker001:] No problem! Is there anything else I can help you with? [speaker002:] No, that is all. [speaker001:] Have a great day! [speaker001:] I forgot to add the Calvin Klein jacket to my cart [speaker002:] i see so if i understand correctly, you would like to add a calvin klein jacket to your order? [speaker001:] yes [speaker002:] may i have your full name, account id, and order id, to pull up your account? [speaker001:] Norman Bouchard [speaker002:] ill need those three to pull up and verify the account [speaker001:] Order ID: 9991610149 Account ID: 9DBLHMQUIL [speaker002:] thank you. and do you have the shipping status of the order? [speaker001:] delivered [speaker002:] i'll need the shipping status to process your request [speaker001:] delivered [speaker002:] what is your membership level? [bronze silver gold] [speaker001:] bronze [speaker002:] i apologize, but i am unable to add an item to an order for you since it is already delivered [speaker001:] okay thanks [speaker002:] however you can place another order on our site for the item you wish [speaker001:] Okay [speaker002:] is there anything else i can help with todayt [speaker001:] no [speaker002:] have a good one [speaker001:] Hello, how can i help you? [speaker002:] Hi. I'd like to add guess boots to my existing order please i forgot my daughter asked me to get them with my next order 8791138482 Joyce Wu [speaker001:] Sure What is your full name, account id and order id? [speaker002:] Joyce wu X5BTNYYRSL 8791138482 [speaker001:] What is the shipping status [speaker002:] What do u mean [speaker001:] you should have ashipping status on your order such as in transit, order recieved, etc. [speaker002:] its processing order received [speaker001:] What is your membership level? [speaker002:] guest [speaker001:] What is the item that you want to ad? [speaker002:] guess boots size 8w [speaker001:] All set this has been added to your order is there anything else that i can help you with [speaker001:] What is your refund policy? [speaker002:] welcome, how can I help you? policy on refunds, eh. we can only refund items that have not yet shipped. WE need Order ID, username & email to validate [speaker001:] That sounds fair. [speaker002:] Does that answer your question? [speaker001:] that's all. yes. [speaker002:] OK I hope that you have a good day. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I want to add a Tommy Hilfinger shirt to my order. I forgot to add it when I placed my order! [speaker001:] Oh sure I can help with that. Can I get your name please? [speaker002:] David Williams [speaker001:] I will also need your Account and Order IDs. [speaker002:] SDRNQCCQYJ 4847837275 [speaker001:] Perfect. Can you let me know the status of your shipment please? [speaker002:] It says Order Received [speaker001:] And what is your membership level? [speaker002:] Gold [speaker001:] Perfect. I just want to verify it was a Tommy Hilfiger shirt correct? [speaker002:] Yes please! [speaker001:] Perfect. I have added that item to your order. Can I help you with anything else today? [speaker002:] Thank you so much! That was all I needed. [speaker001:] Thank you and have a great day! [speaker001:] Hi! How may I help you today? [speaker002:] Hi, I have an issue with an order on my account. It says I bought a jacket but I'm almost positive I never did. [speaker001:] I am so sorry that is happening. Can I have your name please [speaker002:] Sure its Albert Sanders [speaker001:] Can I also have your account id and order id [speaker002:] Sure thing My order ID is 7105237800 unfortunately I don;t have the account ID available. will my username work? [speaker001:] sure what is that [speaker002:] asanders373 [speaker001:] Thank you. Did you receive an email saying you ordered this item? [speaker002:] I didn;t recieve an email about it but I'm checking my order history and I never bought the item [speaker001:] Ok. One moment please [speaker002:] okay [speaker001:] Can I have your email address [speaker002:] sure, its asanders373@email.com [speaker001:] I do see that an error was made. I have credited your account to reflect the error I do apologize for that [speaker002:] Phew awesome, thank you. I knw something was wrong because it was a womens jacket [speaker001:] Do you have any other questions today? [speaker002:] No thats it, thank you for your help! [speaker001:] You're Welcome! Have a great day [speaker001:] Welcome to AcmeBRands. How may I help? [speaker002:] he, what membership levels do you have? hi [speaker001:] Hi. Let me check. We have bronzze, silver, and gold. Gold gets unlimited returns Silver and brone have a certain amount of days to return items [speaker002:] thank you. what is the difference between bronze and silver? [speaker001:] Silver has 90 days to return items. Bronze has 60 days. Also, if a dispute arises, silver gets preferential treatent treatment Anything else? [speaker001:] Hello, how can I help you today? [speaker002:] An item I want is very much overpriced [speaker001:] In what way is it overpriced? [speaker002:] the competition has it priced cheaper [speaker001:] Okay and can I have your full name? [speaker002:] Norman Bouchard [speaker001:] And just to be sure you're saying one of our competitors has better pricing? [speaker002:] yes [speaker001:] Well then can I have your account and order ID's? [speaker002:] Order ID: 2858951340 Account ID: UFU03EEEQ8 [speaker001:] Well I'm sorry to hear this Norman, but you have to understand we don't use static pricing like a lot of competition. Our change with demand, and there's a good chance you saw a small price spike due to the item going low in stock [speaker002:] okay [speaker001:] Is there anything else I can do for you? [speaker002:] no [speaker001:] Well then have a nice day! [speaker001:] I wanna move my shipping to next week to avoid paying a shipping fee [speaker002:] Okay, let me look into that for you. Can I have your full name? [speaker001:] Name: Crystal Minh Phone Number: 641-4916 Member Level: Gold Account ID: JSFUET5WGD [speaker002:] I also need your order ID [speaker001:] Order ID: 2248252082 [speaker002:] And I'd recommend against providing all that info in one big dump [speaker001:] Sure [speaker002:] What's your shipping status? [speaker001:] in transit [speaker002:] Well since it's already shipped I can't slow the order But because you're Gold I can help you regardless. [speaker001:] Okay thanks [speaker002:] I'm going to add a credit back to your account to make up the difference between the shipping methods [speaker001:] thank you [speaker002:] Is there anything else I can do for you today? [speaker001:] no [speaker002:] Then have a nice day! [speaker001:] HI, how can I help you? [speaker002:] I'd like to cancel this order, the shipping is too high [speaker001:] I am sorry about that. Can I have your name? [speaker002:] Crystal Minh [speaker001:] Can I have the username, email address, and order id [speaker002:] crystalminh474@email.com crystalminh474 0069548866 [speaker001:] What is your shipping status? [speaker002:] Order received [speaker001:] Okay, your order has been cancelled, is there anything else I can do for you? [speaker002:] No that is it. [speaker001:] Okay, have a nice day [speaker001:] Hi. How can I help you today? [speaker002:] I'm trying to look up an order on my account, but I lost my phone that it uses for 2 factor authentication. [speaker001:] I can definitely help you with that and get you back in to your account. Can I have your name and account ID please? [speaker002:] Albert Sanders I don't know my account number [speaker001:] Thank you Albert. That is ok. Do you have your email address on the account? [speaker002:] alberts9@email.com [speaker001:] I have sent you a link to your email to set the 2FA back up with your new phone. [speaker002:] Ok can you hold on why I try it [speaker001:] I will also send a link for best security practices. Sure. [speaker002:] Ok that works. Thanks. [speaker001:] Is there anything else I can help you with? [speaker002:] Thats all. Thanks [speaker001:] Great. Have a nice day. [speaker001:] Hi! How may I help you? [speaker002:] Hi. I need to see my shopping history on your website but I can't log in. I don't have the phone anymore that i used initially for the two factor authentication. [speaker001:] I see, well we can change that! May I have your full name and email to verify? [speaker002:] sure, it's Crystal Minh and my email is cminh@email.com. [speaker001:] I have sent a link to change the phone on file to your email. Will there be anything else today? [speaker002:] nope that's it, thank you! [speaker001:] Have a good one! [speaker001:] Hi, I want to know more about a product [speaker002:] Hi, how can I help you? sure, which product? [speaker001:] jacket Michael Kors [speaker002:] what would you like to know about it? [speaker001:] its material color available return policy [speaker002:] The outside of the jacket is made of synthetic materials, like polyester nylon and tricot. It is lined with cotton and insulated. It is also windproof You will need to check the website to determine what colors are in stock. And our return policy is dependant on your membership level. What level are you? [speaker001:] I like to know how to remove a stain from the jacket Member Level: Bronze [speaker002:] use a wet cloth and gently dab it. Then sprinkle some salt on it and let it sit. Then flush it with boiled water and then wash it normally For bronze level you have 30 days for returns. Is there anything else I can help you with? [speaker001:] no, that is all, thank you [speaker002:] Ok, have a good day! [speaker001:] Hi [speaker002:] Hello, how can I help you? [speaker001:] You charged me for a product But I returned it I want to reverse the charge on my billing statement You haven't reversed it for me [speaker002:] Sure, let me take a look at your account. [speaker001:] I returned the product because it didn't fit and I don't want to be charged for it [speaker002:] Can I get your full name and account id please? [speaker001:] Okay I am Rodriguez Domingo My username is rodriguezd872 Do you need more information? [speaker002:] OK, to pull up your order, I will needs your email address tied to the account and the order number [speaker001:] My email is rodriguezd872@email.com The order is 2603588012 [speaker002:] Thank you. I show your refund as processing. [speaker001:] Well I already returned the item [speaker002:] It will be refunded to the credit card used to make a purchase within the next 7 days [speaker001:] So why hasn't my charge reversed yet? Can you get it reversed any faster? I really need that $89 I have bills to pay [speaker002:] I can refer this to a manager to get this expedited [speaker001:] That would be great Do you know when the manager will reverse it [speaker002:] Alright, I have notified management of the issue They will review it and contact you as soon as possible [speaker001:] Okay [speaker002:] Is there anything else I can do for you? [speaker001:] Thank you for contacting the manager [speaker002:] No problem at all. [speaker001:] I appreciate it. You know, things are hard right now and I would appreciate that money So it means a lot to me [speaker002:] I understand that having to wait is inconvenient Nobody likes that [speaker001:] Okay I don't have anything else So thanks for your help [speaker002:] You have a great rest of your day. [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hi. My name is Rodriguez Domingo. I have a question about this Calvin Klein shirt for $84. How do I get out a pasta stain? [speaker001:] Hello Rodriguez, I would be happy to help find the answer. Is the stain fresh? [speaker002:] Yes [speaker001:] I would rinse in cold water and wash it is immediately afterwards. Is there anything else I can help you with today? [speaker002:] That was it. Thanks for the advice. [speaker001:] Your welcome, hope you have a great day and the stain is removed. [speaker001:] Hi, how can I help you today? [speaker002:] I need to know the status of my refund [speaker001:] ok, I can help you with that. What would you like to know about your refund status? [speaker002:] when will I get it? [speaker001:] ok great. Can I have your full name or account ID please? [speaker002:] David Williams [speaker001:] Thanks Mr. Williams. One moment [speaker002:] 1570515858 [speaker001:] Ok, to check your refund status I will need your Username and Email please. [speaker002:] dw875388 dw875388@email.com [speaker001:] Ok great. The last thing I need is your Order ID. [speaker002:] 1570515858 [speaker001:] Thank you, one moment please. Ok your information has all been verified Let me check the status of your refund. Have you already requested the refund and you just want to know when it will arrive? [speaker002:] just checking the status and when it will arrive [speaker001:] Ok, thanks. Let me check on that now. Sorry for the delay Ok, sorry about the wait. I have found the information needed about your refund. It is in progress and you should be receiving it within the next few days. [speaker002:] thanks [speaker001:] Your welcome. Sorry again it took so long to get you this information. Is there anything else I can help you with today? [speaker002:] no [speaker001:] Ok, enjoy your refund and have a great day. [speaker001:] Hello, how are you today? [speaker002:] I want to check if my subscription is still active. I got an email something regarding it. [speaker001:] I can look it up for you, what is your name? [speaker002:] Crystal Minh [speaker001:] It looks like the email was not sent by us, it was a scam email. Your subscription is still active [speaker002:] Thanks for the info [speaker001:] You're welcome! is there anything else I can help you with today? [speaker002:] Nothing else, goodbye. [speaker001:] Have a good day! [speaker001:] I am trying to place an order and I am getting a message that my promo code is invalid. Can you help? My order # is 0893865843 My name is Alessandro and my email is ap906806@email.com if that helps you any. I am trying to purchase Calvin Klein jeans. [speaker002:] hello [speaker001:] Hi there! [speaker002:] So you are having issues with a promo code? [speaker001:] Yes, I received it 8 days ago. [speaker002:] OK, what is your full name? and what membership level are you? [speaker001:] Alessandro Phoenix and I'm a bronze level [speaker002:] Alright, the promo code is not working because it expired. They expire 1 week after being issued. [speaker001:] Bummer, it looks like it's been eight days. Any way you can get it to work or do you have a similar one? [speaker002:] As you are a bronze member, I can generate another one for you [speaker001:] Thanks! [speaker002:] What discount was the code for? [speaker001:] I'm wanting to buy some Calvin Klein jeans [speaker002:] S4LS7 That is your new code good for 20% off [speaker001:] Thank you so much! I sincerely appreciate your help! [speaker002:] No problem at all. Anything else I can do for you today? [speaker001:] That is all. Thanks again! [speaker002:] You are welcome. Have a great day. [speaker001:] how much does it cost to stitch a name on something? [speaker002:] Hello. How may I help you today? Let me take a look for you. [speaker001:] Thanks. My name is Joseph Banter I'm tired of people stealing my pants, haha [speaker002:] It will depend on the number of characters. Its 30c for up to 15. Then it is 20c per charter for the next 15. [speaker001:] Ok. that's a fair price. Thanks so much [speaker002:] You are welcome. Anything else? [speaker001:] That's all I needed [speaker002:] Great. Have a nice day. [speaker001:] Hello. Can I help you with anything today? [speaker002:] package was never received [speaker001:] Im sorry to hear that. May I have your name or account ID please? Lets track this down. [speaker002:] David Williams RAWQPT3PDL [speaker001:] Thanks David. One moment while I pull up your account. Can you provide me with your username and email address? [speaker002:] davidw88@email.com davidw88 [speaker001:] Do you have your order ID also? [speaker002:] 1255651822 [speaker001:] Thanks David. How long have you been waiting for your order? [speaker002:] 9 days [speaker001:] Im sorry to hear that. Lets get a new one shipped out to you. [speaker002:] okay [speaker001:] Can you provide me your address? [speaker002:] 5388 Circle Drive Raleigh, TX 15259 [speaker001:] What item was this for? [speaker002:] Jeans [speaker001:] Ok you should receive this order soon. Sorry about the first order. Thanks have a great day. [speaker001:] Hello, how can i help you today [speaker002:] Hello my name is Chloe Zhand and I would like to remove an item from my order Product: Jacket Brand: Guess Amount: $99 product the second item of my order [speaker001:] Okay lets do that Could i get your email username and order ID alsong with the shipping status on the order [speaker002:] Ok so I dont havemy username but this is my Account ID: 4GF8E7JNRN Order ID: 6046683644 Shipping Status: Order Received [speaker001:] Okay, i have removed the jacket from your order and refunded you the amount is there anything else i can help you with todau [speaker002:] ok thanks a lot that would be all thanks [speaker001:] Okay, have a nice day [speaker001:] Hello. How may I help you today? [speaker002:] I recently received a promo code and wanted to place and order and wanted to know what dates it's good for [speaker001:] Are you having trouble with the promo code? What happens when you try to use it? [speaker002:] No I just wanted to know when I can use the promo. What are the valid dates? [speaker001:] One moment while I pull this up. Generally they are good for 7 days. It should have an expiration date on the front. [speaker002:] Can it be used on everything in the store? [speaker001:] They cannot be used on jewelry or towards shipping taxes or other marked for sale items. Does that answer your question? [speaker002:] Yes I believe so. Thank you. [speaker001:] Great have a nice day. [speaker001:] Good morning, how may I help you today? [speaker002:] Hi. My name is Chloe Zhang. My Order ID is 8384174440. I returned these TOmmy Hilfiger boots for $59, but the charges have not been taken off my billing statement. [speaker001:] Oh no, I can look in to this for you Chloe. Just to clarify, you returned some boots but have not been credited yet? [speaker002:] Correct. [speaker001:] Let me just pull up your account. One moment please. I have to validate your order Chloe. Can I please get your username and email address? [speaker002:] Sure. My username is chloez49, and my email is chloez49@email.com. [speaker001:] How long have you been waiting for this refund Chloe? [speaker002:] 5 days. [speaker001:] The refund can take up to 7 days to show up. What is your membership level Chloe? [speaker002:] Gold [speaker001:] As a Gold member you have special perks. I am going to go ahead and give you this credit so you don't have to wait any longer. [speaker002:] Great thank you [speaker001:] I just credited your account. Is there anything else I can help you with today? [speaker002:] That is all for today. [speaker001:] Thanks Chloe, have a great day. [speaker001:] Hi, how can I help you? [speaker002:] Hi I want to know how i can get a premium membership [speaker001:] sure, so our memberships are based on purchase amounts. [speaker002:] I want to buy some stuff for my wedding [speaker001:] For example, for bronze membership you'd need to spend $500 in a year. Silver membership is at $1000 of purchases in the past year and gold is $2000 congratulations on your wedding by the way! [speaker002:] Oh I see [speaker001:] So if you are purchasing a bunch of stuff, you'll qualify as soon as you hit those threshholds was there anything else I could help you with today? [speaker002:] That's it for now:] Thanks [speaker001:] ok great, have a good day! [speaker001:] Hello I am having difficulty paying my subscription fee. Can you help me? [speaker002:] AcmeBrands, how may I help you? Sure, what is the problem. [speaker001:] It won't let me pay the fee. I really want to keep my account active since I love the benefits I am not sure why it's not letting me pay for it [speaker002:] Ok, let me see what I can do. Is your credit card getting rejected? [speaker001:] Yes [speaker002:] Ok. Can you try entering your credit card information again? [speaker001:] Okay, I tried again but it didn't work [speaker002:] I am sorry that didn't work. Can you try logging out and then logging back in, and try again? [speaker001:] Yes I will try Hmmm it's still not working Maybe I'm doing something wrong. Can you explain how you usually pay this fee? [speaker002:] It normally works fine, it could just be an error. Could you check the expiration date on your card. [speaker001:] It says 2023 [speaker002:] Ok [speaker001:] How do you usually pay the fee? Maybe I am doing it wrong? Do I enter the fee on my profile on your site? [speaker002:] Let me see. We can process your fee now through the chat if you would like. [speaker001:] Great! That works for me [speaker002:] Could I have your full name or account id? [speaker001:] Chloe Zhang [speaker002:] Could I have your account id and order id to verify your identity? [speaker001:] URKFZW2GU3 2890401821 [speaker002:] Thank you The standard subscription is $99, how much of that would you like to pay? [speaker001:] I can pay it all now [speaker002:] Ok, would you like to provide you credit card information or use the one on file? [speaker001:] Just use the one on file [speaker002:] Ok. Your subscription has been renewed for a year. Can I help you with anything else? [speaker001:] Great! Thank you for fixing this for me. That is all I need. [speaker002:] Have a good day. [speaker001:] Hi, how can I help you today? [speaker002:] I lost access to my account cause I lost my phone I wanna see my shopping history online [speaker001:] You would like help recovering your accoun? [speaker002:] yes Alessandro Phoenix Pin Number: 571620 [speaker001:] Do you need your username, password, or both? [speaker002:] both [speaker001:] Okay, let me pull up your account. I will need your zip code and phone number to verify your identity. [speaker002:] 71681 701-2087 [speaker001:] Okay, great. Your username is aphoenix1 [speaker002:] thanks [speaker001:] Now I'll reset your password for you. [speaker002:] okay [speaker001:] I have to generate a new one for you. Your new password is u4zlk61lmm7 Is there anything else I can help you with? [speaker002:] no [speaker001:] Have a good day! [speaker001:] Hello! How may I help you? [speaker002:] I need to return and item and get a refund [speaker001:] Alright, may I have your full name to see this? [speaker002:] David Williams [speaker001:] May I now have your Username, Account ID and Order ID to verify? [speaker002:] davidwilliams240 5266353607 [speaker001:] May I have an email as well? [speaker002:] davidwilliams240@email.com [speaker001:] What refund method would you like? Credit? [speaker002:] yes [speaker001:] What was the amount of the refund? [speaker002:] $79 [speaker001:] There you go, was there anything else I can help you with today? [speaker002:] No that is all thank you [speaker001:] Have a great day! [speaker001:] Hi. How can I help you? [speaker002:] Hi! I got the premium membership but forgot when it is. How long does it last? And can you check if mine is still good? I am thinking of buying a jacket in this spring event. Thanks [speaker001:] Ok Can you tell me your name, your account ID, and an order ID? [speaker002:] Crystal Minh My acc Id is: TRMinh23 My order ID is: 2345THY [speaker001:] Your subscription is not currently active $49 is due tomorrow [speaker002:] If I pay now, can I use it right away? [speaker001:] Yes [speaker002:] Ok. Can I pay? [speaker001:] Yes, would you like to use the credit card on file with your account? [speaker002:] Yes please [speaker001:] Ok, I will put the payment through [speaker002:] Thank you [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] That's all Thank you [speaker001:] Ok Have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Hi I need to know more about the Calvin Klein jacket please [speaker001:] What would you like to know? [speaker002:] How do I get a wine stain out? [speaker001:] We recommend that you dab a wet cotton cloth on the area first. Then sprinkle some salt and let it sit for 5 minutes to absorb excess water. Then pour boiling water on the area to flush the stain out. Finally launder on the hottest setting and line d sorry. Line dry or dry on low heat. Is there anything else I can do for you? [speaker002:] Okay, that's great. So it's safe to put in the washing mashine? [speaker001:] Yes [speaker002:] ok that's it, thanks [speaker001:] Is there anything else at all? If not have a great day! [speaker001:] Hi! How may I help you today? [speaker002:] I need to confirm the shipping address of my order [speaker001:] I would be happy to help with that. Can I have your full name? [speaker002:] Joyce Wu [speaker001:] Thank you. Do you have your account id and order id? [speaker002:] Account ID: ZI2BBQAVLC Order ID: 4752045195 [speaker001:] Thank you! Allow me one moment please. What is your shipping status? [speaker002:] In Transit [speaker001:] What should the address be? [speaker002:] 8433 2nd Ave Raleigh, NY 53205 [speaker001:] The address has been updated. Is there anything else I can assist with today? [speaker002:] no thank you [speaker001:] Thank you for contacting us! Have a great day [speaker001:] Hi. How may I assist you today? [speaker002:] Hi My cart is updating with the products that I place in it. So I can't buy anything [speaker001:] I can offer a few potential fixes for that. Can I get your name please? [speaker002:] Sanya Afzal [speaker001:] Thank you Sanya. First, try refreshing the page then adding the item back to your cart. [speaker002:] Ok let me try that Nope sorry that didn't help [speaker001:] Okay, can you make sure the item isn't out of stock? That will show on the bottom left of the screen. [speaker002:] Okay. Looks like it is in stock [speaker001:] I can place the order through my system, but before we do that try logging out of your account, then log back in. [speaker002:] Okay one second please [speaker001:] Sure. [speaker002:] That worked! Thank you! [speaker001:] That's great! Did you need help with anything else? [speaker002:] Nope. Thanks again! [speaker001:] You are welcome. Have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Greetings! I was wondering if I could get a refund on a pair of Michael Kors jeans I bought [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] My name is Crystal Minh [speaker001:] Thank you, Crystal. May I ask the reason for the refund, please? [speaker002:] I don't like the way the jeans look after all I would like ti refunded before it ships Hello? [speaker001:] Thank you Crystal, I will make a note of it now. To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] Sure My account ID is ISHR1U7DNK The order id is 3362001610 [speaker001:] Thank you, Crystal. To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] Yes My user name is crystalm461 The email address is crystalm461@email.com I gave you the order id of 3362001610 [speaker001:] Perfect, thank you! May I ask how you would like to receive your refund? [speaker002:] Can I have the money back on my debit card? [speaker001:] We can issue a gift card, credit your account, mail out a paper check, or refund your credit card on file. Refunds to debit cards are not available at this time. [speaker002:] Okay, please credit my account then That works fine Thank you [speaker001:] And Crystal, what is the dollar amount for the refund you're requesting, please? [speaker002:] It is $59 Anything else? [speaker001:] You're all set! $59 has been credited back to your account. Is there anything more I may help you with today? [speaker002:] Okay, that's great! That is all I needed [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] How may I help you? [speaker002:] I need help retrieving my username. [speaker001:] No problem, may I have your full name, zip-code and email to verify? [speaker002:] Joyce Wu I don't know which email I used. That's why I can't find the user name: [92219 that's my zip [speaker001:] Do you have a phone number? [speaker002:] 838-7343 [speaker001:] Thank you, one second. jwu32 is your username. [speaker002:] Yay! Thank you! [speaker001:] Anything else today? [speaker002:] nope, you've helped a ton. [speaker001:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I was looking at buying a Calvin Klein jacket and wanted to get some information on it please [speaker001:] Of course, what would you like to know in particular about it? [speaker002:] I would like to know how to remove a stain from it [speaker001:] Certainly, give me one moment to look into this for you. So here is what I have found. Wet a cotton cloth and dab it on the area. Let it sit for about 5 minutes, then pour some boiled water to flush out the stain. [speaker002:] Sounds good Thank you [speaker001:] In the washer use the hottest water setting to remove marks. When you dry, either line dry or use low-heat on the dryer. Of course, was I able to answer your question then? [speaker002:] Thats very helpful. Thank you [speaker001:] You are most welcome, anything else I can help you with? [speaker002:] Thats all. Thank you [speaker001:] You have a wonderful rest of your day! [speaker001:] Hello, how can I help you? [speaker002:] Hi i was charged for any order i never placed [speaker001:] Okay, can I have your full name please? [speaker002:] Norman Bouchard [speaker001:] Thank you, I will need your username, email, and order ID [speaker002:] normanbouchard895 | normanbouchard895@email.com Order ID: 4188884728 [speaker001:] Sorry! It appears that the system accidentally charged you. You've been credited for the charge. Is there anything else I can help you with? [speaker002:] Okay thank you, that is eveyrthing i needed help with today [speaker001:] Thank you and have a nice day [speaker001:] Hello, how can i help you today [speaker002:] Hi Are these shoes waterpr oof? Tomy Hilfiger boots? [speaker001:] You would need to check the packaging as many of our boots are varied as water proof and not waterproof. It should say on the purchasing page. [speaker002:] Ok thanks That's all I needed to know [speaker001:] No problem, can i help you with anything else Okay have a nice day [speaker001:] Is anyone there? [speaker002:] How can I help you? [speaker001:] So I was charged for this shirt and I never placed an order for it. [speaker002:] Can I get your Account ID or Full Name? [speaker001:] Joyce Wu [speaker002:] Thanks, can I also get your Username, Email, and Order ID? [speaker001:] jwu09106 jwu09106@email.com 9649646884 [speaker002:] Hello, I confirmed this was an error on our end. I apologize for the issue. I have issued a refund for the order. [speaker001:] Oh okay, thanks for that. [speaker002:] Is there anything else I can help you with? [speaker001:] No that was it. [speaker002:] Have a great day [speaker001:] Hello, thank you for contacting AcmeBrand. How can I help you today? [speaker002:] Yeah hi, I ordered a jacket for my wife for her birthday from you guys, and when she unwrapped it it had a big stain on it. So now I look like a jerk [speaker001:] I do apologize for that would you like to return the jacket? [speaker002:] Yeah [speaker001:] Can you provide me with your full name or account ID? [speaker002:] Rodriguez Domingo is my name [speaker001:] Thank you. Can you also provide me with your username, email address, and order ID? [speaker002:] Yeah, my username is rd449427 E-mail is rd449427@email.com Order ID is 0352530814 [speaker001:] Thank you and can you also confirm your membership level for me please? [speaker002:] I don't have a membership I'm a guest\ [speaker001:] In that case, can you confirm the date you made this purchase? [speaker002:] December 6th of last year [speaker001:] Do you have your receipt? [speaker002:] I don't think so, it was purchased by credit card though, so there should be a record of it [speaker001:] Unfortunately we are unable to accept the return of your purchase. As a guest, returns must be initiated within 30 days of purchase or accompanied by a receipt. I do apologize for this inconvenience. [speaker002:] Wow. Great. [speaker001:] Is there anything else I can assist you with at this time? [speaker002:] Guess I'll have to hit up the twitter army to get you guys to give me a refund then. Nope, that was it. [speaker001:] Again, I sincerely apologize. Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hey there, I am a Gpld Level member, but I can't log in I guess I forgot my username [speaker001:] No problem, can I have your full name? [speaker002:] Albert Sanders [speaker001:] I will also need two of the following: zip codephone numberemail address [speaker002:] 383] 730-0068 58568 and I guess you can tell which is which, lol [speaker001:] Looks like your username is asanders1 [speaker002:] duh! forgot the 1, hey, thanks for the help [speaker001:] No problem, have a nice day. [speaker001:] Hello, how may I assist you today? [speaker002:] Hi I need to see what's up with,y My account my subscription was removed [speaker001:] What is your full name or your account ID? [speaker002:] Albert Sanders [speaker001:] How do you know your subscription is not available? [speaker002:] I heard from my husband [speaker001:] My system shows your subscription is valid. Can you access your account and double check? [speaker002:] Ok great. I just wanted to make sure yeah I see it now [speaker001:] Is there anything else I can assist you with today? [speaker002:] Nope [speaker001:] Have a wonderful day. [speaker001:] Hello how cnai help you today? [speaker002:] I got charged twice for my subscription [speaker001:] im sorry! what is your name please? also please provide your account id and order id [speaker002:] Chloe Zhang XASWJSGX7M 9640279593 [speaker001:] What is your membership level? [speaker002:] silver [speaker001:] What is the amount that is incorrect? [speaker002:] 40$ [speaker001:] Silver members get a refund for up to 10$ no matter what. ANything larger, i will need ot check in my system. Looks like there was a valid error. DO you need anything else? [speaker002:] no that was all [speaker001:] have a good day [speaker001:] Hello, how may i help you? [speaker002:] Hi. I have a cart FULL of items but I wanted to know if my cart qualifies for free shipping. [speaker001:] i see, i can help you find out if you qualify for free shipping may i have your name? [speaker002:] Sure, it's Joyce Wu. [speaker001:] I have an answer here for you Joyce You qualify for free shipping if your cart total pre-tax is over $25 otherwise there is a $4.99 fee is there anything else i can help with? [speaker002:] Oh great! That's wonderful news. That's all I needed to know. Thank you! [speaker001:] have a good one [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] hi I am trying to find an out of stock item [speaker001:] Okay, may I have your full name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] Thank you. Is there one particular item you are looking for that is out of stock? [speaker002:] it is a tommy hilfiger jacket Order ID: 7314174038 [speaker001:] I'll submit a report to the purchasing team so they know they need to restock. Is there anything else you need today? [speaker002:] well i need that item delivered and soon [speaker001:] No problem! I can place the order for you so that it ships immediately when it comes available again. Is it okay to use your credit card that is on file? [speaker002:] yes that would be perfect [speaker001:] I have submit the order and it will arrive soon. Can I do anything else for you? [speaker002:] nope we are all done! thanks so much [speaker001:] You're very welcome. Have a great day! [speaker001:] Hi! How may I help you today? [speaker002:] Hi! So I am considering buying some things but I just had a brief question about the premium membership? [speaker001:] Sure! What can I answer [speaker002:] So if i were to purchase the premium membership, how long does it last once I am part of it? [speaker001:] Your membership last for the remaining or this calendar year and next full calendar year. [speaker002:] oh wow! that is great! thank you so much! [speaker001:] You're Welcome! Can I answer anything else today? [speaker002:] No, that's it! Thanks! [speaker001:] Have a great day! [speaker001:] Hi, there. How may Ii help you? [speaker002:] Hi, my name's Norman Bouchard, I have a premium subscription there I just wanted to pay my bill, but I can't seem to find where to do that [speaker001:] Okay, Mr. Bouchard, I can help you with that. May I have your Account ID and Order ID? [speaker002:] FI1ZATBBGM 8337175949 [in that order] [speaker001:] Do you happen to have the amount you need to pay? [speaker002:] I don't know it off-hand [speaker001:] That's okay, I can find out for you. [speaker002:] It's probably the full $99, since I don't recall making any recent payments [speaker001:] The amount due is actually $55. [speaker002:] Oh, that's good to know Can I pay that off now? [speaker001:] Do you have a credit card number that you want to use or would you like us to bill the card we have on file? [speaker002:] The card on file would work [speaker001:] Okay, you're all set. Anything else today, Mr. Bouchard? [speaker002:] No, that was perfect. Thanks for all your help [speaker001:] You are welcome. Have a great day. [speaker001:] how, how can i help you today [speaker002:] Hi! I need some help with a purchase I made [speaker001:] i can assist you with that, what help do you need with your purchase? [speaker002:] I bought a couple of items for my wife but I would like to remove one item from the order since my wife did not like it [speaker001:] understood, i can remove an item from your order for you today [speaker002:] Thank you [speaker001:] may i please have you full name and account id [speaker002:] Rodriguez Domingo Account ID: OZBOZ9HPON [speaker001:] and do you have the order # handy? in order for me to process your request o removing an item from the order? [speaker002:] Sure. Guess Boots Order ID: 6569003445 [speaker001:] thank you do you have the shipping status of the order? [speaker002:] In transit [speaker001:] ok and what is your subscription membership level? [bronze, silver, gold] [speaker002:] Guess Guest sorry about that [speaker001:] no problem ok, since you are a guest subscriber... you must wait for the item to arrive, and then contact us. at that point we can process a refund and return for you [speaker002:] I see. [speaker001:] I apologize we were unable to catch the order before it shipped [speaker002:] Thats okay. I will get in touch with y'all when I receive the order Thank you [speaker001:] thank you very much for your understanding, have a nice day [speaker001:] hello! how can i help you toay [speaker002:] I would like to return an item because it is the wrong color [speaker001:] Sure, what is your name [speaker002:] Crystal Minh [speaker001:] I also need your username, email address and order id please [speaker002:] Username: crystalminh386 | Email Address: crystalminh386@email.com Order ID: 4501863411 [speaker001:] What is your membership level [speaker002:] Silver [speaker001:] What is the purchase date? Silver members get to return for six months [speaker002:] 2019-10-21 [speaker001:] great! [speaker002:] yes [speaker001:] I need your full address for the shipping labelpelase! [speaker002:] 7653 Lexington Ave Baltimore, NY 95301 [speaker001:] how do you want to process the retunr in store, by mail or drop off center? [speaker002:] In store [speaker001:] You're all set, let me know if you havea ny questions [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I never received my order. Can I get it resent to me? I've been waiting 5 days [speaker001:] Well let me see what I can do, what's your full name? [speaker002:] Albert Sanders [speaker001:] And can I have your username, email, and Order ID? [speaker002:] Email Address: asanders378@email.com Username: asanders378 Order ID: 2233493810 [speaker001:] Okay, and you said it's been 5 days right? [speaker002:] yes [speaker001:] Well sometimes the shipping company makes errors and will mark a package as further along than it actually is. So we don't take action until a week has passed just to ensure that a legitimate error has been made [speaker002:] It says my purchase date is: 2019-11-19 [speaker001:] Well you told me you purchased it 5 days ago. [speaker002:] i've been waiting on a reply for 5 days [speaker001:] Well you should have been a lot clearer about that So how many days have you been waiting for your shipment. [speaker002:] that's what my order says over a week, can you please resend it [speaker001:] Can I have your full address? [speaker002:] 0989 Primrose Ave Baltimore, WA 57455 [speaker001:] And what brand and product? [speaker002:] Product: Boots Brand: Calvin Klein [speaker001:] Well a new order should be on it's way then. [speaker002:] Thanks that's all I needed [speaker001:] I was going to say is there anything else, haha. [speaker002:] Have a nice day [speaker001:] You too! [speaker001:] Hi there, and thanks for choosing AcmeBrands. How can I help you? [speaker002:] i want to know more information about some boots [speaker001:] Sure, what would you like to know? [speaker002:] the product i'm looking at is the calvin clein boots, the brown ones not sure on the model number but they are the ones going for 49 dollars the site doesnt'say if these boots are waterproof? are they waterproof? [speaker001:] Let me check for you. [speaker002:] thank you [speaker001:] I cannot tell you for sure that those are waterproof. What I do know is that most of our boots are waterproof. When you purchase them, you will receive a guarantee, and it will tell you whether or not they are. [speaker002:] so i can't know before i purchase them? are they are least returnable if they aren't waterproof? [speaker001:] Absolutely. No matter what, you can return within 30 days. [speaker002:] ok great, thank you! [speaker001:] Anything else I can help you with? [speaker002:] no thank you [speaker001:] Okay, have a great day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi, sorry to bug you with something silly, but I seem to have forgotten my password the username is albertsanders831 [speaker001:] I can help recover that for you. Can you provide your full name or account ID? [speaker002:] Yes, the full name is Albert Sanders, no middle name [speaker001:] I won't be able to tell you your password, but I can set a new one for you. [speaker002:] That would be great [speaker001:] Do you have a pin number? [speaker002:] I do not. I gave an answer to a security question when I signed up, will that work? [speaker001:] Yes, that will also suffice. [speaker002:] "Martinez" was the answer [speaker001:] Thank you here is your new password. htox311kzrm Is there anything else I can help you with today? [speaker002:] Excellent. I should be able to take it from here. No, that's all. Thanks for the help [speaker001:] Great, thank you and have a great day! [speaker001:] Hello! How may I help you? [speaker002:] Yes i would like to change something on my shipping order because i ordered the wrong item [speaker001:] Okay. May I have your full name and account ID? [speaker002:] Sure its Crystal Minh and my account id SWPIJG5HJD [speaker001:] THank you. What is the shipping status of your order? [speaker002:] Its saying order received [speaker001:] Thank you. May I now have your username, email address, and order ID? [speaker002:] username is cm345964, email address cm345964@email.com and order id 4121463678 [speaker001:] Thank you. I am able to help you change your oder. You added the wrong item correct? [speaker002:] yes, correct [speaker001:] Okay, I have placed this information on your account. Is there anything else I can do for you? [speaker002:] no that will be all [speaker001:] Have a great day! [speaker001:] Hi, how may I help you? [speaker002:] the website is running really slow it is not even usable [speaker001:] Alright, let's try to fix that. Could you try logging in and out? [speaker002:] ok one sec that did not work [speaker001:] Could you try visiting another site now? [speaker002:] i will try that now other sites are working fine [speaker001:] Could you try closing all other browsers and programs on your computer, except for our site? [speaker002:] i will try thank you that worked! thats all the help i needed, have a good one [speaker001:] No problem! Have a good one! [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I lost my phone yesterday and I need help getting into my account because of the two factor thingy [speaker001:] Okay, let me see what I can do to help you. Can I have your full name please? [speaker002:] David Williams [speaker001:] And do you have access to your email, and what is it? [speaker002:] dw182864@email.com [speaker001:] Okay, I've sent the reset code to your email. I'm also going to send an email about safety practices just for future reference [speaker002:] great! thank you [speaker001:] Is there anything else I can do for you today? [speaker002:] no thanks [speaker001:] Then have a wonderful day Mr. Williams. [speaker001:] Hi. How can I help you? [speaker002:] your website is running really slow. [speaker001:] Are you still there? [speaker002:] It is hard for me using [speaker001:] Ok, I'll tell the Website Team that the site is running slowly [speaker002:] Can you help improving the problem? [speaker001:] Would you like me to make a purchase for you? [speaker002:] No Just want to make it faster and smoother [speaker001:] You can try logging out and logging back in and see if that improves the speed [speaker002:] Ok I am going to try Not help any other solution? [speaker001:] Try closing all other browser tabs and programs on you computer and see if the site runs faster then [speaker002:] It works Thank you [speaker001:] Great [speaker002:] bye [speaker001:] Ok, have a nice day [speaker001:] Hello, how can I help you? [speaker002:] Hi. I need to check on the shipping status of an order because I never received it. I've been waiting 9 days [speaker001:] Okay, can I have your full name please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you. I will need your username, email, and order ID. [speaker002:] aphoenix151, aphoenix151@email.com 5100749356 [speaker001:] Your item should have already arrived, so there has been a mistake. I will ship a new item to you. Can I have your address please? [speaker002:] 4891 Primrose Ave Newark, WA 25032 So you will resend the order? [speaker001:] Yes May I have the brand and product type please? [speaker002:] Product: Jacket Brand: Guess, Product: Jacket Brand: Tommy Hilfiger Amount: $49, Product: Shirt Brand: Calvin Klein [speaker001:] Excellent, your order will be sent to you in the next two days. Is there anything else I can help you with? [speaker002:] No thank you [speaker001:] You're welcome, have a nice day. [speaker001:] Hello. How can i help you today? [speaker002:] Hello I am Chloe Zhang I would like to see if I can still get a refund for something i purchased I thought I'd like it but I don't want it anymore It was the Tommy Hilfiger shirt for $79 [speaker001:] Okay thanks for your patience Let's look into this [speaker002:] ok [speaker001:] So you purchased an item and want to get a refund for it? [speaker002:] yes please if possible [speaker001:] Okay Lets find out together. Can I get your username and your email address and your order ID? [speaker002:] cz303929@email.com cz303929 5178823662 [speaker001:] I've got your order pulled up What was the reason you wanted to return it? [speaker002:] I changed my mind i though it would be nicer in person [speaker001:] okay what method of refund are you requesting? Gift card, paper check, credit card? [speaker002:] Money back if possible? Credit card [speaker001:] can i get your account ID? [speaker002:] Account ID: XIPZDIDXFO [speaker001:] okay i hav e issued a refund for $50 is there anything else I can help you with? [speaker002:] perfect that will be all! [speaker001:] Have a great day [speaker001:] Hi how cna i help you today? [speaker002:] Hi I'm having an issue with a refund I made a return recently but the charge hasn't been reversed yet [speaker001:] Let me check the status for you?what's your full name or account ID [speaker002:] My name is Chloe Zhang [speaker001:] can i please have your user name, email and order id? [speaker002:] My username is cz081635 email address is cz081635@email.com and the order ID is 1267906823 [speaker001:] The refund is still in progress! so you will be getting it back online this week. [speaker002:] Okay, do you know what day I'll receive it? [speaker001:] let me escalate to my manager who will find out fo ryou. They will reach out to you. is there anything else that i can help you wtih? [speaker001:] Hi. How can I help you? [speaker002:] Hello, I need to see if I can get an extention for my premium subscription [speaker001:] Ok Can you tell me your full name, account ID, and order ID? [speaker002:] Rodriguez Domingo, JFCI2CN52U, 4884848701 [speaker001:] What is your membership level? [speaker002:] bronze [speaker001:] Unfortunately, we don't have extensions for Bronze members I'm sorry [speaker002:] Can I talk with a manager please [speaker001:] No we don't have managers in these chats Is there anything else I can do for you? [speaker002:] no thanks [speaker001:] Ok, I will end this chat now [speaker001:] Hi, how can I help you? [speaker002:] Hi, can you let me know what material this Calvin Klein jacket is made of? [speaker001:] Sure, I can help with that One moment pls. Is it a Jacket or Shirt? Nevermind, I found the Calvin Klein The outside of that jacket is made of a polyester, tricot and nylon blend to ensure that it's wind proof The lining of the jacket is 100% cotton which make it retain body heat and helps when wearing it in cold weather Does this answer your question? [speaker002:] Yes, perfrct [speaker001:] Ok great, can I help with anything else today? [speaker002:] no thank you [speaker001:] Have a great day [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hi! I was trying to make a purchase but for some reason my credit card keeps getting rejected I do not understand why because the credit card is valid [speaker001:] Let's find out what is going on. May I have your full name? [speaker002:] Albert Sanders [speaker001:] Thanks, Albert. First, let's check the expiration date. Has it expired recently? [speaker002:] no. its valid. Thats why I am confused [speaker001:] Let's have you reenter the credit card information. Does that work? [speaker002:] NO. I tried re entering a few times actually [speaker001:] Okay. Does it work if you log out and log back in? [speaker002:] Let me try doing that [speaker001:] Okay. [speaker002:] It worked. Thank you [speaker001:] You're welcome! Is there anything else you need? [speaker002:] That is all. Thanks for your help [speaker001:] Great! Have a nice day. [speaker001:] Hello [speaker002:] Hi, how can I help you today? [speaker001:] I am interested in your Calvin Klein shirt And I have a question about it [speaker002:] Sure, What would you like to know? [speaker001:] I am really bad at doing laundry and I don't want to buy anything that's too hard to wash. How do you wash this shirt? [speaker002:] While this is a premium shirt, it can be washed normally in a washer and dryer! I do recommend using color guard and bleach to preserve the color. It may also be beneficial to use the permanent press setting when drying, but it is not required. [speaker001:] Hmmm. Okay I probably can handle washing it normally I think I am going to buy it [speaker002:] Yes, these shirts are very easy to wash and are great quality:] [speaker001:] Great! [speaker002:] Can I help you with anything else today [speaker001:] I don't need anything else thanks [speaker002:] Ok you have a wonderful day! [speaker001:] hi\ [speaker002:] Hello! How may I help you? [speaker001:] The webpage seems very slow I would have to wait for a while before it loads my internet is fine [speaker002:] Okay. Let me look into this! Have you tried refreshing your page? I am also notifying our tech team about this issue [speaker001:] Just did now, it's slow [speaker002:] Have you logged out and back in? [speaker001:] done, still finding it difficult load ontime [speaker002:] ok And you've tried other websites correct? [speaker001:] yes i have [speaker002:] Will you close all tabs and any running programs that may be causing our website to slow? [speaker001:] Wow, This worked wonder why though [speaker002:] Great! Is there anything else I can help you with? [speaker001:] no that's all [speaker002:] Have a great day! [speaker001:] HI! How can I help you today? [speaker002:] Hi I'm having a problem with a promo code. Can you help? [speaker001:] Sure! What problem are you having? [speaker002:] I'm trying to enter it but it keeps saying it's invalid? [speaker001:] ok, can I have your name? [speaker002:] Rodriguez Domingo [speaker001:] How long ago did you get the promo code? [speaker002:] 8 days ago [speaker001:] Ok, I see what happen. Promo codes are only valid for 7 days What is your membership level? [speaker002:] oh no: [silver [speaker001:] Since you are one of our valued customers, I have generated another one for you HB2SL [speaker002:] oh great thanks so much! [speaker001:] Was there anything else I can help with today You're Welcome [speaker002:] that'sit [speaker001:] Have a great day [speaker001:] Thank you for contacting Acme Brands. How can I assist you today? [speaker002:] Hello! [speaker001:] Hello! [speaker002:] I need to know more about the Calvin Klein Jacket I want to buy. [speaker001:] I can help you with that. What product information do you need? [speaker002:] I was just wondering if you carry the medium size of this jacket. [speaker001:] I'd be happy to look that up for your but first could I have your name? [speaker002:] Sure, Albet Sanders. [speaker001:] Give me one moment, Albert, while I get that jacket info for you. The jacket is available in many sizes, including medium. However, if medium is not available on the product page of the jacket, we're currently out of stock. We restock them at the beginning of each month. [speaker002:] Well, I'll look for it next month then. Thanks for the info. [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] That's all for today. You have a great day. [speaker001:] Thanks, you too! [speaker001:] I never received my package. [speaker002:] Hi, there. How may I help you? [speaker001:] I have been waiting for 5 days. [speaker002:] Oh no! I'm so sorry about that. Let me check into this for you. May I have your name please? [speaker001:] Joyce Wu [speaker002:] Ms. Wu, did you receive an email informing you of anything regarding the shipment? [speaker001:] no [speaker002:] May I have your Username, email address, and Order ID#? [speaker001:] jwu52944,jwu52944@email.com,5501540255 [speaker002:] Since it has been under 7 days, the item might be mistakenly flagged as Delivered, but I would allow 2 more days to see if it comes. [speaker001:] I hope it comes within the next 2 days. [speaker002:] I do, too. COVID has reall interrupted our delivery system. [speaker001:] Yeah [speaker002:] Lots of people purchasing toilet paper, I guess. [speaker001:] I don't know why. [speaker002:] May I help you with anything else? [speaker001:] no [speaker002:] Have a great day. Thank you for contacting us. [speaker001:] Hello, this is James from ACME. How may I assist you today? [speaker002:] I wanna know my refund status cause I wanna add an item to my existing refund [speaker001:] Can do. May I first have your full name? [speaker002:] Norman Bouchard [speaker001:] Okay, Mr. Bouchard. May I also have your username, email, and order ID. [speaker002:] normanb8@email.com Username: normanb8 Purchase Date: 2020-01-22 [speaker001:] Sorry, I need your Order ID. [speaker002:] 3197939949 [speaker001:] Thank you. What's the reason for wanting to refund another item? [speaker002:] I dont want it [speaker001:] Okay. What is the brand and item you want to add? [speaker002:] Jeans from Calvin Klein [speaker001:] How much do these jeans cost? [speaker002:] 64 [speaker001:] All right. $64 have been added to your existing refund. Is there anything else I can help you with? [speaker002:] no [speaker001:] Then have a nice day and thank you for being an ACME customer. [speaker001:] how may i help you [speaker002:] Hi I was trying to log into my account but have unfortunately lost my phone [speaker001:] so you would like to reset your two factor today? [speaker002:] And I used the phone for two-factor authentication [speaker001:] i can definitely help you out [speaker002:] Yes please [speaker001:] first i need your full name to pull up the account please are you there? [speaker002:] Yes Sanya Afzal [speaker001:] and i need your email, so i can send you the reset code [speaker002:] safzal61@email.com [speaker001:] i have sent the reset code now, also i have sent a link of best security practices to follow [speaker002:] Thank you [speaker001:] is there anything else i can do for you today? [speaker002:] Thats all. Thank you [speaker001:] have a good one [speaker001:] Hi, I need to log on and check order status, I lost my phone, my cell, I use for 2 factor authentication, what should I do? [speaker002:] May I have your full name or account ID to pull up your account? [speaker001:] I'm Crystal Minh [speaker002:] Do you still have access to your email so I can reset your 2FA? [speaker001:] Yes, I can get to e mail. [speaker002:] Wonderful, can I have your email address? [speaker001:] Crystal48@hotmess.com [speaker002:] Alright, I've sent a reset link to that email address. It'll help you get back into your account and check on your orders [speaker001:] Thanks a bunch. Goodbye. [speaker002:] Is there anything else I can help you with? [speaker001:] No, I'm good, apprieciate your help. [speaker002:] Absolutely, have a wonderful day [speaker001:] Hi! Thank you for contacting Acme today. How may I help you? [speaker002:] Hi. My name is Joseph Banter. I cannot login to my account because I forgot my password. Can you assist please? My Username is jbanter0 [speaker001:] Sure I would love to assist with that. Can I have your email address [speaker002:] I unfortunately do not have that information. My phone number is 051-5698 if that helps. [speaker001:] Not a problem. Do you have your account pin number or security question answer [speaker002:] My security answer is Alexander [speaker001:] Thank you for all that information. I am not able to see you old password for security reason. I can generate a new one for you [speaker002:] ok [speaker001:] Your password is w4z59qd0zl [speaker002:] ok Thank you for your help. [speaker001:] Is there anything else I can help with today [speaker002:] no [speaker001:] Thank you for contacting Acme today and Have a great day [speaker001:] Hi! How may I help? [speaker002:] I have received detective jacket. It has a stain on the sleeve [speaker001:] Let's fix that for you, may I have your full name, username, email and Order ID to verify? [speaker002:] I wanted this jacket for my son for his birthday Rodriguez Domingo rdomingo479 rdomingo479@email.com [speaker001:] Do you have an Order ID? [speaker002:] 4598350392 [speaker001:] Do you have a membership status? [speaker002:] Guest [speaker001:] When did you purchase the jacket? [speaker002:] 02-23-2020 [speaker001:] Do you have a recipt? [speaker002:] yes [speaker001:] Great! How would you like to return it, by shipping label? [speaker002:] yes please can you send one to my email [speaker001:] Sure, may I have your address for it? [speaker002:] rdomingo479@email.com [speaker001:] I meant your home address, sorry. [speaker002:] 2801 Primrose Ave Newark, MI 53441 [speaker001:] Would you like to send it by mail back? [speaker002:] yes please [speaker001:] It will be sent to your email, anything else today? [speaker002:] Can I have a discount or upgraded shipping since It was defective I need this soon for my sons birthday in 10 days [speaker001:] Return shipping cannot be upgraded, but I can give you a promo code for the next order. GR5NZ [speaker002:] thank you. that's all [speaker001:] Have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I have an extra fee for no reason on my order My name is Norman Bouchard [speaker001:] I'm so sorry for the inconvenience, Norman! One moment, please. Norman, how were you made aware of the extra fee? [speaker002:] I saw it in an email [speaker001:] To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] Account ID: DLABWCR5FU Order ID: 9514600847 And I'm a silver member if that makes a difference [speaker001:] I'm so sorry Norman, it does appear that the company has made an error on your order and charged you an extra fee. [speaker002:] I thought it was strange [speaker001:] Norman, may I ask the amount that you were charged? [speaker002:] 50 bucks [speaker001:] I have credited $50 back to your account. [speaker002:] Thanks so much [speaker001:] Is there anything more I may help you with today? [speaker002:] That's it [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi I have an issue with an order [speaker002:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker001:] I really want to buy this Guess shirt [speaker002:] Sure, what seems to be the issue? [speaker001:] But my chart won't update when I try to add the shirt to it Can you fix it? I want to hear the shirt at a party next month wear i mean lol [speaker002:] Sure, let's take a look. Can you check if the order is out of stock? [speaker001:] Sure No, it's in stock I should be able to buy it [speaker002:] This would be on the bottom left hand side of the product page. Can you try to log out and log back in? [speaker001:] Okay give me a sec I tried that but I still can't add the order: [ [speaker002:] OK, next refresh the page and then try adding the item again to your cart. [speaker001:] Okay I will try that Hmmm I still can't add the item Do you have any other ideas? [speaker002:] OK, let's see if I can just make the purchase for you. [speaker001:] Okay [speaker002:] Can you provide your credit card number? [speaker001:] It's 1234567890123456 [speaker002:] Thank you, and can you provide the expiration date? [speaker001:] January 30, 2022 [speaker002:] Great, I have successfully placed the order for you. [speaker001:] Oh great! Thanks so much [speaker002:] Is there anything else I can help with today? [speaker001:] I am excited to wear the shirt soon No, that's it [speaker002:] Thank you, have a great day! [speaker001:] Hi, how are you doing today? [speaker002:] Hello, I am trying to purchase something but my cart is not updating with the item in it [speaker001:] Can you please try logging out of your account and back in again? [speaker002:] That did not seem to work [speaker001:] If you look at the bottom left of the item's page, does it say the item is out of stock? [speaker002:] Oh maybe that was the problem It does say that [speaker001:] Ok, I'm sorry for the inconvenience! We replenish our stock frequently, so continue checking back. Is there anything else I can do for you today? [speaker002:] I will, thank you that is all [speaker001:] You have a great day! [speaker001:] Welcome, how can I help you? [speaker002:] I am trying to make a purchase on the site and it keeps saying my card is rejected [speaker001:] oh no! I will be happy to help you with this. [speaker002:] thanks [speaker001:] here ae the steps I suggest that we try. first thing to do is to re-enter your credit card number. sorry, I know that's a pain [speaker002:] I have tried that and it seems to be right [speaker001:] ok, let's try logging out of your account and then logging in again [speaker002:] odd that seems to have worked, not sure why [speaker001:] it's a mystery! glad it is working is there anything else? [speaker002:] thanks for the help no that was all [speaker001:] ok. have a good day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I want to ask for a refund [speaker001:] Sure. What is the reason for the refund? [speaker002:] I requested for a refund not so long. So I want to add another item to the existing refund [speaker001:] Okay. Can I have your name please? [speaker002:] The item isn't my size Crystal Minh [speaker001:] Great. Thank you, Crystal. Can I also get your username, email address, and the Order ID? [speaker002:] Email Address: cminh224@email.com cminh224 Order ID: 0937550964 [speaker001:] Great thank you. What is the new item you want to return? Are you still there? [speaker002:] Yeah. I'm here A Tommy Hilfiger Shirt My existing refund is $100 [speaker001:] Okay. Great. How much was the shirt price? [speaker002:] The shirt is $54 [speaker001:] Great I've put that refund in for you. Can I help with anything else? [speaker002:] Thanks a lot No. That's all [speaker001:] Thanks and have a good day. [speaker001:] Thank you for contacting Acme Brands! How can I help you? [speaker002:] Hi! I ordered a shirt just now but when I received my receipt, it says that I ordered 2. I just want to make sure it is right. [speaker001:] I'm sorry there may have been an error. Can you provide me with your name and order ID? [speaker002:] Joyce Wu 5353263682 [speaker001:] Thank you. I've pulled up your account, Joyce. Which order ID was this for? [speaker002:] A michael Kors shirt [speaker001:] Alright and can I have your account ID? [speaker002:] N41XVT2YKP [speaker001:] Give me a moment while I take a look at your order statement. [speaker002:] no worries [speaker001:] I apologize for the incorrect email, it was in fact an error. Our system has it as 1 Michael Kors shirt and you will only be charged for the 1 shirt. [speaker002:] ok. that's good [speaker001:] Is there anything else I can help you with? [speaker002:] Just want to make sure you got it right That's all thanks [speaker001:] You're welcome. I hope you enjoy your day! [speaker001:] Hi there! How can we at AcmeBrands help you out today? [speaker002:] Hi there, I'm thinking abour buying boots from your site. Calvin Klein boots. But would like to know if the fit is regular or wide. [speaker001:] I'll be happy to check that for you! They are generally on the wider side. We go by the U.S. system, but add an extra 16" of width. However, please note that if there is a fit issue, you are welcome to return them for free, and you will have 30 days from your purchase to do so. Can I help you with anything else today? [speaker002:] Perfect, thank you. That is everything. [speaker001:] You're welcome, have a nice day! [speaker001:] Hi, there. How may I help you? [speaker002:] I would like to remove an item from my order [speaker001:] Okay, I can help you with that. May I have your full name, please? [speaker002:] Joyce Wu [speaker001:] Has the item already shipped? If so, do you know the shipping status? [speaker002:] Shipping Status: Out for Delivery [speaker001:] Are you a Gold, Silver, or Bronze member? [speaker002:] Bronze [speaker001:] May I have your Username, email address, and Order ID? [speaker002:] Im only in possession of my order iD 7837650590 [speaker001:] Okay, may I also have your Account ID? [speaker002:] WV2CK6MBSO [speaker001:] Okay, I have verified your identity. Please be patient as our system is slow today. [speaker002:] ok [speaker001:] I can offer a refund to you right now, and then when the order arrives, you can reach out again to get the return label sent to you. [speaker002:] Okay that will be fine [speaker001:] Do you know how much the item was? [speaker002:] yes $84 [speaker001:] Okay, the refund has been initiated. May I help you with anything else? [speaker002:] That will be everything [speaker001:] Have a wonderful day! [speaker001:] Hi [speaker002:] Hello, how are you today? [speaker001:] What you guy think about that ahoe? I fine and yiu [speaker002:] I'm good. How can I help you? Are you still there? [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi there. I'm reaching out because I was charged for an order on my account but I never bought anything. [speaker001:] Oh, I'm sorry to hear that. Let's see if I can clear that up for you May I ask your full name, or your account ID, before we begin? [speaker002:] Yes, my name is Chloe Zhang [speaker001:] and to verify your account information, I will also need to ask your username, email address, and the order ID [speaker002:] My username is chloez09, my email address is chloez09@email.com, and the order ID is 9559621452 [speaker001:] Thanks Ms Zhang I can see in our system that the error was indeed our fault, very sorry about that, but I can clear that up for you right away [speaker002:] Thank you [speaker001:] I'll just issue a credit to your account, and you shouldn't be charged for anything. Okay, that should be all taken care of now. [speaker002:] Thank you very much [speaker001:] Would there be anything else that I can help you with today? [speaker002:] No that's everything [speaker001:] Glad I could help. Have a great day. [speaker001:] Hello, thank you for contacting AcmeBrand today. How may I help you? [speaker002:] Hi there. I'd like to check on the status of my sub with you guys? I can't remember when the payment due day is [speaker001:] Sure thing. I'll be glad to help with that. First could you provide me with your Full name and account ID? [speaker002:] I'm not sure if I have any remaining balance but if so I'd like to pay that too. My name is Joseph Banter And my account ID is BDQXQLV9YY [speaker001:] Alright, I was able to pull up your account. [speaker002:] Oh great [speaker001:] To verify your identity I'll also need your Order ID, could you provide me with that? [speaker002:] 9495227618 [speaker001:] Great, everything looks good. Let's check the subscription status. [speaker002:] Sweet! [speaker001:] Alright, it looks like you owe $14 and that is due today. You said you would also like to pay it off correct? [speaker002:] I would indeed thank you [speaker001:] For that you can either do it with me or I can provide you with a link so you can take care of it within your account. it will also be good for any future times you need to check your or pay your bill. [speaker002:] Would you be able to? I think I have a card on file [speaker001:] Yes you would be able to. [speaker002:] Oh nice, Sorry to bother you with this but my phone and laptop recently broke so I'm messaging you from a friends phone. [speaker001:] That's not a problem. Let me go ahead and send you the link and if you would like I'll process the payment for the bill here. [speaker002:] That would be great thank you [speaker001:] Alright and you just want to pay off the full $14 with the card on file correct? [speaker002:] Yes please [speaker001:] Alright, you're all set. Was there anything else I could help you with? [speaker002:] I think that's it thank you [speaker001:] No problem, Tahnk you for shopping with us, Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hello, I would like to check on a shipping issue as the cost of shipping ws too high [speaker001:] ok, I can help with that [speaker002:] Ok great [speaker001:] Can I have your full name or Account ID please? [speaker002:] Albert Sanders [speaker001:] What would you like to check about your shipping? [speaker002:] The price was way too high I would like to see if I can get the shipping fee waived [speaker001:] ok, great. I can help I just need to look up your order Can I have your email, username and Order ID? [speaker002:] as708370@email.com, as708370, 5595566613 [speaker001:] thank you Do you know the Shipping Status? [speaker002:] Order received [speaker001:] that's good news. I should be able to waive your fee [speaker002:] Thanks so much [speaker001:] you're welcome. Okay, I've updated your account and the shipping fee is now waived! thank you for shopping with us [speaker002:] Great! [speaker001:] Can I help with anything else today? [speaker002:] That is all I needed [speaker001:] Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] hi, I received a jacket but it's the wrong size...I want to return it [speaker001:] I'd be happy to help you with that, Can I get a name please. [speaker002:] Chloe Zhang [speaker001:] Okay, i found your account, chloe. Can I get your username, email and order id so I can validate purchase. [speaker002:] cz429482 cz429482@email.com and 3436807161 [speaker001:] Thank you, everything looks good. What level member are you? [speaker002:] Silver [speaker001:] What was the date of the original purchase? [speaker002:] 2019-12-12 [speaker001:] Good news, You will be able to make a return. I Need your address now so I can make a shipping label for you. [speaker002:] 8371 Brunswick Dr Baltimore, MI 1506 [speaker001:] Okay now how would you like to process your return? mail, in store or drop off center? [speaker002:] mail, please [speaker001:] Okay, Then everything is done, do you need any help? [speaker002:] that's it...thanks [speaker001:] Have a great day. [speaker001:] I want to check the shipping because the cost of shipping is really high [speaker002:] Of course. May I have your full name and account ID? [speaker001:] Sanya Afzal MTHLL14QW1 [speaker002:] What would you like to know about your shipping? [speaker001:] the shipping was too high [speaker002:] What would you like for us to do? [speaker001:] a refund of the shipping because it was too high [speaker002:] May I have your username, email address and order ID? [speaker001:] Username: sanyaa94 Email Address: sanyaa94@email.com Order ID: 6025849065 [speaker002:] Thank you. What is the shipping status of your order? [speaker001:] In Transit [speaker002:] Thank you. I am able to waive the fee of your shipping. [speaker001:] ok that will be okay [speaker002:] Is there anything else I can do for you? [speaker001:] Thats is everything [speaker002:] Have a great day. [speaker001:] Why is the boots out of stock? [speaker002:] Hello, how can I help you? Can I get your name please? [speaker001:] boots by Tommy Hilfiger Joyce Wu [speaker002:] I will write up an report to the purchasing department to get these back in asap. [speaker001:] okay thanks. [speaker002:] Id you like I will place a backorder so that it ships to you asap when it is back in. [speaker001:] ok [speaker002:] Do you want me to use the card on your file? [speaker001:] yes [speaker002:] I have purchased it for you, It will ship as soon as we get it in and you will have it within a week Can I help you with anything else? [speaker001:] no [speaker002:] Have a great day. [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Hello I am curious of shipping status for package never received [speaker001:] Oh that doesn't sound good let's try to find out what happened to the package. Could you give me your Full name and Account ID please? [speaker002:] Joyce Wu H12AR1BTOH [speaker001:] Thank you, I was able to pull up your account. One moment please. Alright, to validate the purchase could you give me your Username, Email and Order ID please? [speaker002:] joycew45 joycew45@email.com 0075588543 michael kors shirt [speaker001:] Thank you, everything looks good there. [speaker002:] i hope so it has been 9 days now [speaker001:] Please note that items can take up to 7 days to arrive. Great I was just about to ask that thank you. Since it has been more than 7 days I'll gladly reship the order to you Could I have your full address please? [speaker002:] thought it may habe been too long 1873 2nd Ave Raleigh, WA 85003 [speaker001:] Alright, I'm having the item sent out to you right away. Was there anything else I could help with today? [speaker002:] glad to hear no thank you have a good day [speaker001:] You do as well. Thank you for shopping with us! [speaker001:] Hello, how can I help you today? [speaker002:] I am upset that an item i bought is now cheaper [speaker001:] Okay, let me look into that for you. Can I have your full name? [speaker002:] thanks!! [speaker001:] Your name please? Hello? [speaker002:] Norman Bouchard [speaker001:] And why are you upset about the price? Was the item more expensive yesterday? [speaker002:] No it was cheaper yesterday [speaker001:] Can I have your account and order ID's? [speaker002:] Account ID: NUIR1KJJJF Order ID: 3517736361 [speaker001:] Okay, so our prices are set dynamically. So if somethings price changed then it was because demand went up for the item. I'm sorry that you missed out on the better deal, but everyone seemed to want it. [speaker002:] I still don't feel this is right. What can you do to help me? I want to buy it at the price it was previously set at [speaker001:] I can offer you a promo code [speaker002:] If not you have lost my business How much is the promo code? [speaker001:] It should be enough to cover more than the difference. [speaker002:] Okay that sounds good thanks for your help I really appreciate it [speaker001:] 2GCR8 There you go, that's your code! Is there anything else I can do for you today? [speaker002:] that's it thank you! [speaker001:] Then have a nice day! [speaker001:] good afternoon, how can I help you? are you there? [speaker002:] yes hello I'm having the worst luck [speaker001:] hi [speaker002:] I really want to buy this calvin klein shirt but it won't let me add it to the cart [speaker001:] OH, let me help you change your luck then. [speaker002:] great, thank you! [speaker001:] Let's do a series of steps and see which one manages to solve your problem. Let's try to refresh the page and put the item back in the cart. [speaker002:] ok great ok, ill try that still isn't working [speaker001:] ok, you already try to log out and log back in? [speaker002:] no i will try that will that disconnect us from this chat? [speaker001:] no do not worry [speaker002:] ok brb BY GOLLY it worked [speaker001:] I am glad to hear it [speaker002:] thank you so mch [speaker001:] I hope you enjoy your shopping a pleasure to help you have a nice day [speaker001:] Hi, how are you doing today? [speaker002:] Hi! I was looking at a pair of boots and would like some information on it please [speaker001:] Sure, what would you like to know? [speaker002:] I would like to know if the shoe is regular or wide? [speaker001:] Our boots typically run a bit wide, and are usually 16 inch wider than US sizing. But we do have free returns, so if you need a different size you can exchange them at no cost! [speaker002:] Understood Thank you [speaker001:] You're welcome! You have a great day [speaker001:] Hello [speaker002:] Hello there I'm looking at a jacket that I really need to order, but it's showing as out of stock. Can you double check this [speaker001:] Sure I can Give me your full name [speaker002:] David Williams [speaker001:] What is the type and brand of the product? [speaker002:] Calvin Klein jacket for $79 [speaker001:] I write a report to the purchasing department and let them know about this [speaker002:] Ok. This is exactly what I need. Can I be put on a waiting list or backorder? [speaker001:] Yes.. You are already on the list [speaker002:] Great. Thank you. [speaker001:] Will this be all for today? [speaker001:] hi how may I help you today [speaker002:] i want to view my shopping history, but i can't [speaker001:] ok I can assist with that what would you like to view? [speaker002:] i just want to know what i bought last week [speaker001:] ok can I have your full name? [speaker002:] Joyce Wu [speaker001:] what would you like to know about your order? [speaker002:] well, i just can't view the order because i'm not able to log in [speaker001:] oh I see why cant you log in? [speaker002:] if i was able to get my user name, i think i could figure the rest out [speaker001:] Can you please provide 2 of these 3 items: zip code, phone number, email address [speaker002:] zip code 10586 my phone number is 735-6509 [speaker001:] ok I found your username it is [speaker002:] great, what is it? [speaker001:] jwu26 [speaker002:] ok, wonderful, thanks [speaker001:] great is there anything else I can help you with today? [speaker002:] nope, that's it [speaker001:] great have an awesome day good bye [speaker001:] Hello, how may I help you today? [speaker002:] I would like to check the status of my order. [speaker001:] Sure, are you interested in knowing the expected delivery date or something else? [speaker002:] The payment method is showing up wrong. [speaker001:] Sure thing, I can help with that. Can you send me your account ID? [speaker002:] VMSJFVFH1E [speaker001:] Ok, I have your account pulled up. Can you send me your full name and order ID so I can verify the order? [speaker002:] Sanya Afzal 4801008146 [speaker001:] Thank you, everything has been verified successfully. One more question, can you check what the current shipping status is? Is it "Order received", "In transit", "Out for delivery", or "Delivered"? [speaker002:] out for delivery [speaker001:] Thank you. I'd just like to specify, since the item is already on its way, we won't be able to update the payment method for this order, but we can update it now so the new payment method will be used for all future orders. Can you send me the information for the payment method you'd like to use from now on? [speaker002:] Paypal [speaker001:] Ok I've updated the payment method for you. Is there anything else I can help with? [speaker002:] No that's it for today [speaker001:] Great, thank you and have a nice day! [speaker001:] Hello, how can i help you today [speaker002:] I was curious about the benefits that come with premium status and what they entail [speaker001:] Everyone who is a member gets shipping fee and promo codes. Silver members also can have people make purchases for them or cancel orders easily. Gold members get all of the above and the benifit of the doubt on all refunds as well as unlimited refund. Is there anything else i can help you with today? [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi I want to know the state of your refund because you want to add the item below to your existing refund. [speaker001:] Okay you want to update a refund today? Sure. Can I have your name please? And what is the reason for the refund? [speaker002:] Name: Crystal Minh It is the wrong size I have an existing refund of $100 so I should get a refund amount for $100 plus the price [speaker001:] Thank you, Crystal. Can I also get your username, email address, and the Order ID? [speaker002:] Username: crystalminh454 Email Address: crystalminh454@email.com Order ID: 8351211789 [speaker001:] Great. What is the new item you want to add? [speaker002:] Calvin Klein Jeans [speaker001:] And how much were the jeans? [speaker002:] $89 [speaker001:] Great. I have updated that refund for you. Can I help you with anything else today? [speaker002:] No but thank you [speaker001:] Thank you and have a great day! [speaker001:] Hello, thank you for contacting AcmeBrand today. How may I help you? [speaker002:] Hi. I want to know more about a guess jacket Can you tell me if it shrinks after washing? [speaker001:] Sure I'll happily look into it for you. What would you like ot know? Alright one second. Our jackets are made of high quality fabric so theres no need to worry about shrinkage from washing. Be careful about overdrying however. We Recommend either line dryng or drying on low heat for that [speaker002:] I see [speaker001:] I hope that information was helpful. [speaker002:] It was [speaker001:] Was there anything else I could do for you today? [speaker002:] thanks No, that's all [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] hello, how can i help you today? [speaker002:] I can to discuss you stocking policy, the last few times I've order items they've been out of stock and I've had to wait a long time to receive them. [speaker001:] ok, if im understanding correctly you are inquiring about several items being out of stock today, and a timeline for restock? i can help you with that, i just need your full name and account id to get started [speaker002:] Not just today, over the past few weeks. Multiple orders. [speaker001:] i see, i apologise for the misunderstanding, i can assist with that as well may i please have your full name or account #? so i can help resolve your issue on stock policy [speaker002:] sure, Albert Sanders is my name. my Username is: alberts4, is that the account#? [speaker001:] Thank you. that is not the account number, but I do not need it at this time [speaker002:] The Order ID I'm referencing is the last one, 4456862400 It was for Michale Kors boots. [speaker001:] oh, so this is for a specific order? or the stock policy for several items? [speaker002:] That is my last order, but it always seems to me your out of stock and delayed. could you put in a suggestion to improve your supply chain or stokcing policy so customers don't have to wait so long? [speaker001:] i can write up a report based on these items, and send it to the purchasing deprtment, so they can better meet your needs [speaker002:] I'd appreciate if you would do that. It's frustrating waiting too long for simple orders. If you do that, that is all I need. Thank you, [speaker001:] understadably, is there nothing else i can help you with today? i can check on your boots order specifically if need be [speaker002:] PLease check on it and once that is done it is all I need. [speaker001:] ok the purchasing department has been notified, now let me check on those boots for you. ok, i have notified the purchasing team to expidite our orders of the michael's koors boots as well [speaker002:] thank you. that is all i need. [speaker001:] since there is nothing else i can assist you with today, and weve resolved your issue, id like to wish you a great day! [speaker001:] Hi, there. How may I help you? [speaker002:] Hi there I found this awesome jacket and i need some info on it [speaker001:] Okay, I can help you with that. What is the item? [speaker002:] This guess jacket that cost 59 [speaker001:] Okay, I have the item pulled up. What would you like to know? [speaker002:] Whats it made out of? [speaker001:] The outer part is made of a polyesternylontricot blend. The inside is lined with cotton. [speaker002:] Oh cool Thanks [speaker001:] It is windproof and keeps you super-toasty. [speaker002:] Yea seems super comfy [speaker001:] May I help you with anything else? [speaker002:] No thanks [speaker001:] Have a wonderful day. [speaker001:] Good afternoon, how can I help you today? [speaker002:] i had ordered a couple of items but now i would like to remove one of the items because my husband did not like it [speaker001:] I can help you with this. Have the items been received yet? [speaker002:] no it says out for delivery [speaker001:] Can I get your full name or Account ID? [speaker002:] Sanya Afzal Account ID: JS11XXNQKU [speaker001:] Just give me a minute to pull up your account Sanya. I'll have to look up your order Sanya. Can I also get your order ID? [speaker002:] Order ID: 5653262410 [speaker001:] Sanya, what is your membership level? [speaker002:] bronze [speaker001:] I can give you a refund immediately for the item. When it arrives, you will have to call customer service back to get a shipping label to return it. [speaker002:] sounds good thank you [speaker001:] How much was the item so I can give you the refund? [speaker002:] $59 [speaker001:] Great, I have made the refund. Is there anything else I can help you with? [speaker002:] that is all. thank you so much [speaker001:] Thanks, have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello I recently signed up for a premium subscription and I was looking at my bill and noticed that I was charged twice. [speaker001:] Okay I can look into that for you. Can I have your name please? [speaker002:] Would I be able to get refunded for that? [speaker001:] I can check for you. I'll need your name, the Account ID, and your Order ID please. [speaker002:] Okay Norman Bouchard My account ID is 3EJPVJGWL9 and the order ID is 9633216940 [speaker001:] Great. Thanks Norman. Can you also let me know your membership level. [speaker002:] Yes. My membership level is bronze [speaker001:] Okay I will have to check on that really quickly. Give me one second. Okay it does not look like there was an error on our end. So we cannot offer a refund today. I apologize for that. Can I help you with anything else today? [speaker002:] But how was I charged twice for the subscription? [speaker001:] I am not sure why you are seeing that information. Our end does not show any error. Is it possible that you just believe the bill is higher than it was supposed to be? Can I help you any more today? [speaker002:] Let me call my bank. If anything, is there contact information that you can provide for a manager? [speaker001:] I can send a message to my manager to contact you. Okay I've sent an email. Thank you and have a great day. [speaker001:] hello Are you there? [speaker002:] Hello, I'm having trouble accessing my account, I forgot my username. [speaker001:] Let's get a new username for you What is your full name [speaker002:] Chloe Zhang [speaker001:] I need to validate your identity Give me your zip code and email [speaker002:] Zip is 78238 and email is chloez01@email.com [speaker001:] Identity validated I will now create a new username for you [speaker002:] Thank you [speaker001:] This is your new username: Czhang1 [speaker002:] Thanks so much! [speaker001:] you are welcome Would this be all for today [speaker001:] Hello, how can I help you today? Hello? [speaker002:] Hi I'm terribly sorry I want to know how you guys price gift wrapping for items [speaker001:] Let me look that up for you. [speaker002:] Great! Thanks [speaker001:] Our gift wrapping costs a flat $4.99, but that doesn't work on some over-sized items. Is there anything else I can help you with? [speaker002:] Yes, that was it exactly! Thanks [speaker001:] Then have a nice day! [speaker001:] good afternoon, how can I help you? [speaker002:] Hi, I have a question about my account. Does my account have free international shipping benefits? My name is Norman Bouchard if you need to look it up. [speaker001:] not problem, one moment please. let me check with the system. Indeed it seems that your account does allow the option of free international shipping. [speaker002:] Okay, great. I wanted to buy some things while I am overseas. Thank you for the help, that's all I needed to know today. [speaker001:] for more information on this topic let me give you the link that leads to the FAQ page. not problem a pleasure to help you [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi. I'm interested in buying a shirt, but I would like to know how to wash it. [speaker001:] OK. I can help. Ok. I am just pulling up that info. The shirt can be washed with all other clothes, in your washer. Try using a color guard to protect it if possible. Drying on permanent press is suggested, but not mandatory. Anything else I can help with? [speaker002:] Nope, that's it. Thank you so much. Have a nice day. [speaker001:] You're welcome. Have a great day! [speaker001:] Hi, how can I help you today? [speaker002:] Hi, Can I confirm my shipping date. When I ordered it said it would be here tomorrow but I received another email saying it was going to be another week. [speaker001:] Sure, let me just check on that for you. Could I get your name or account ID? [speaker002:] Albert Sanders [speaker001:] Alright, I'll just need your account ID and order ID Mr. Sanders. [speaker002:] Account ID: DRXTOADG85 Order ID: 2565753985 [speaker001:] Thank you. Could I also have your username and email address? [speaker002:] Username: as988353 Email Address: as988353@email.com [speaker001:] Do you have a specific question I can check the system for? [speaker002:] yes, is my shipping date tomorrow. [speaker001:] Mr. Sanders, I can confirm that the item will arrive as expected, that email must have been an error. [speaker002:] Awesome news. [speaker001:] Can I help out with anything else today? [speaker002:] That is all. Thank you [speaker001:] Have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I need to change my payment stuff. When I enter my credit card in, it's not showing up in the usual box. Can I just give you a different credit card number? [speaker001:] What error message do you get when you put in your credit card number? [speaker002:] I can't even remember, I think I know what the issue is. I had an expired card. I have a completely different one, can I just use that? [speaker001:] Would you like me to make the purchase for you using your new credit card? [speaker002:] My new card is a Visa.. It is 4498429944490000, yes use this for the purchase. Order ID: 9837118835 is my identifier, and it's for a Kors Jacket. [speaker001:] Thank you. One moment please. Can I please have the expiration date of your credit card? [speaker002:] July 30, 2022 [speaker001:] Thank you. I have placed your order for you. Is there anything else I can help you with today? [speaker002:] Ok, thanks, I'm good, goodbye. [speaker001:] Thank you. Have a great day! [speaker001:] Hi how can I help you [speaker002:] Hi, I'm just wondering about the return policy because I'm thinking about buying some things and I'm not sure if I'll want them or not. [speaker001:] OK, what is your membership level [speaker002:] Silver [speaker001:] You will be allowed to return puchases for up to six months. [speaker002:] Is that for any item? [speaker001:] Yes, any item. [speaker002:] Ok, perfect! That is all I needed! [speaker001:] Have a nice day [speaker001:] Hello, how may I help you? [speaker002:] I want to see if my account gets free international shipping. Norman Bouchard that's the name I'm a guest level member [speaker001:] I'm afraid that your account does not qualify for free international shipping right now. [speaker002:] Well that's too bad. Thank you so much [speaker001:] I will send you a link explaining some of the requirements for this benefit. Is there anything else you need? [speaker002:] O.k. that will be helpful. No, that's all [speaker001:] Okay, thank you and have a nice day. [speaker001:] hi how can i help you today? [speaker002:] Good morning! I seem to have a problem. I placed an order for a pair of boots. Now, I have received an e-mail, telling me my boots have been delivered, but the address is wrong! Help! Can you tell me, please, who has my boots, and why? [speaker001:] sure! let me check into that for you! [speaker002:] Thank you! [speaker001:] What is your full name and account id? [speaker002:] Crystal Minh, VUGJGHSDNP [speaker001:] What is your user name, email address and order id? [speaker002:] cm480192, cm480192@email.com, 7920863647 [speaker001:] How long have you been waiting? [speaker002:] For my order, or for customer service? [speaker001:] order [speaker002:] It's only been a couple of days. Should I be worried that this shows my order was delivered? [speaker001:] What is your address? I can re-send it to the new address! [speaker002:] It's not a new address. What address is on my account? How did a wrong address get used? [speaker001:] What address do you want it sent to? i'll check [speaker002:] 273 Keith Evans Road, Dawsonville, GA 30534. Isn't that the address on my account? [speaker001:] I just updated it. It looks like there was a mistake. I'll resend the order, what was the brand of the order? [speaker002:] Why did it have to be updated? How did a wrong address get on my account? [speaker001:] I do not know. I can escalate if you want. You may have typed it in wrong. [speaker002:] It is the same address I have used in the past, with no problem. I didn't type it wrong. How did it get changed? [speaker001:] i will escalate to see hte audit history. Do you not want the package resent? [speaker002:] Can you guarantee it will go to the correct address? [speaker001:] yes. The order has been resent to your correct address and i have updated your account. [speaker002:] When will it arrive? [speaker001:] within the next 7 days [speaker002:] Shouldn't you send this priority, since your company made the mistake? [speaker001:] okay, will send it priority shipping. [speaker002:] Thank you. Good bye. [speaker001:] bye [speaker001:] Hello, how may I help you today? [speaker002:] Hi i'm wondering about a Michael Kors shirt. I'm wondering what sizes the store has in stock currently I specifically am interested in knowing if any large are available [speaker001:] Okay, you are searching for a large Michael Kors shirt, correct? [speaker002:] yes [speaker001:] Okay, one moment please. [speaker002:] ok [speaker001:] We do carry all sizes of this shirt. If it is currently listed as empty on the website, then we are out of stock. We restock on the second week of the month, so if you can't find it today, that would be the best time to search again. [speaker002:] Ok i'll keep up to date with the website. thank you [speaker001:] Will that be all today? [speaker002:] yes. thank you for your time [speaker001:] Thank you for shopping with us. Have a great day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi! I would like some more information about a product I was planning to buy [speaker001:] Sure What information do you need? [speaker002:] I would like to know what material it is made of Its a Micheal Kors jacket [speaker001:] Ok Let me look that up for you. The jacket is made with synthetic materials: polyester, nylon, and tricot. This helps it be wind proof [speaker002:] I see. Thats what I wanted to know Thank you so much [speaker001:] It is lined with cotton to help with insulation Can I help you with anything else? [speaker002:] Oh okay. Thanks Thats all. Thank you [speaker001:] Have a good day. [speaker001:] Hi I was wondering if I could change the shipping on my order I need to receive it faster Alessandro Phoenix [speaker002:] Okay can I have your account and order IDs? [speaker001:] RVJTWZKAP6 6286689229 [speaker002:] I found your account with us. What's the shipping status of the order? [speaker001:] In transit [speaker002:] Unfortunately we cannot do anything at this time because the order has already left the facility and has been received by the postal carrier. So sorry. Is there anything else I can help with? [speaker001:] Ok I also think I ordered wrong item [speaker002:] Okay, just a moment please. [speaker001:] Guess I'll wait and see [speaker002:] Can I have your email address please? [speaker001:] alessandrophoenix992@email.com [speaker002:] And your username please. [speaker001:] alessandrophoenix992 [speaker002:] I found your order. I was able to update your order for you. [speaker001:] Ok ty [speaker002:] Can I help with anything else? [speaker001:] no [speaker002:] thanks, have a great day! [speaker001:] Hi! How may I help you? [speaker002:] Yes. I purchased a Michael Kors shirt from you, but it arrived with a stain. I'd like to return the item and get a refund, an exchange or a credit for future purchase. I intended to wear this shirt on an outing I hand planned, but I couldn't do so due to the damage. Sorry, misspelling [had planned]. [speaker001:] I'm so sorry to hear that! Just let me gather some info and we can get this straightened out. What is your Order ID, username, and email? This chat will be automatically disconnected after a few minutes. [speaker002:] Order ID: 4837181728 Username: jw577523 Email Address: jw577523@email.com [speaker001:] Would you like to provide your credit card number to have it refunded there or would you prefer store credit? We could also do a paper check. [speaker002:] Credit card. [speaker001:] Ok, what's the number? [speaker002:] 111111111111 [speaker001:] Well, that wasn't what I meant to do. Haha Can I help you with anything else? This chat will be automatically disconnected after a few minutes. [speaker001:] Thanks for contacting AcmeBrands! How can I help? [speaker002:] Hi, I ordered the wrong item by mistake and would like to return it. [speaker001:] No problem! Can you please send me your full name so that I can pull up your account? [speaker002:] Chloe Zhang [speaker001:] Thank you, Chloe. And what is the issue with the item? [speaker002:] Wrong size. [speaker001:] Got it. Happy to help. To validate your purchase, can you please send me your email, username, and order ID? [speaker002:] czhang52@email.com Username: czhang52 Order ID: 9267683496 [speaker001:] Got it, thank you! When did you place this order? [speaker002:] 12-30-19 [speaker001:] Okay, and what is your membership level? [speaker002:] Gold [speaker001:] We appreciate your loyalty here! I'll be happy to process this for you right away. I'll generate a return label for you now. What is your shipping address? [speaker002:] 3362 Circle Drive Newark, TX 67490 [speaker001:] Got it, thanks! And would you like to process this by mail, or in storeat a drop off center? [speaker002:] by mail please [speaker001:] Great, you're all set! Can I help you with anything else? [speaker002:] That is all, thank you! [speaker001:] You're welcome, have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I would like to upgrade to overnight delivery [speaker001:] OK. Let me look into that. One moment. [speaker002:] ok [speaker001:] What is your full name or account ID? [speaker002:] Joyce Wu [speaker001:] Thanks, I was able to pull up your account. I now need your account ID and order ID [speaker002:] Account ID: H3OKWKUUWC Order ID: 8328621930 [speaker001:] Thanks. I have verified your ID. What is the shipping status? [speaker002:] Shipping Status: In Transit [speaker001:] I'm sorry. It is too late in the delivery process to make changes. However, In transit means it is likely to arrive tomorrow. [speaker002:] Okay, i understand [speaker001:] Anything else I can help with? [speaker001:] Hello. How may I help you today? [speaker002:] Hi, I just saw an email that has a different shipping date than I was previously told. [speaker001:] Let me look into that for you. Can I have your name, email, and order ID please? [speaker002:] My Name is Albert Sanders. Email is asanders587@email.com and my account ID is AK9SG9YUOF [speaker001:] What date do you prefer and what date is in the email? [speaker002:] The order ID is 9300682566 It was supposed to be shipped by tomorrow afternoon. [speaker001:] I see. Also, what is the email address? [speaker002:] The Michael Kors boots are amazing! [speaker001:] Oh sorry I see it One moment while I check into this. Do you have the username? [speaker002:] ok, thanks. I'm guessing you guys are busier than normal. Took me a while to contact you. Yes, my username is asanders587 [speaker001:] I am seeing that the order will ship as requested. It is just an error with the email. I will send a new email to reflect. Is there anything else I can help you wiht? [speaker002:] I think that does it. Thanks! [speaker001:] Great and sorry for the confusion. [speaker001:] Hello, how can i help you today [speaker002:] Hi! I wanted to know why I got charged twice for my subscription to be a premium member two times on my bill. [speaker001:] Sorry about that, could i get your full name or account ID [speaker002:] Albert Sanders JUTIKTHLLX [speaker001:] Okay, and lastly could i get the order ID [speaker002:] 2821309066 [speaker001:] Okay yeah looks like our system bugged out and double charged you sorry I will refund you that amount sorry [speaker002:] Ok great. That was really weird that it happened. [speaker001:] Yeah i'll talk to someone about that, is there anything else i can help you with today? [speaker002:] No that's it. [speaker001:] Okay, have a nice day [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] whats status of my order? [speaker001:] What about your order can I help you find the status of? [speaker002:] delivery time is wrong Order ID: 7896521711 [speaker001:] OK, can I have your full name and account ID please? [speaker002:] Albert Sanders [speaker001:] And do you have your account ID? I will need that to verify your identity. [speaker002:] Account ID: IUM7LIBDFQ [speaker001:] I do see that this was an error on our part. I can change the delivery from morning to evening if that will be satisfactory? [speaker002:] okay [speaker001:] Your delivery time has been changed successfully. Is there anything else I can help with today? [speaker002:] nope thats it [speaker001:] Thank you, have a great day! [speaker001:] Hello, how can i help you [speaker002:] I want to upgrade to overnight delivery so I can get my order as soon as possible [speaker001:] I will be happy to help you with that. Can i get your full name [speaker002:] Joseph Banter [speaker001:] Can i now get your account id and order id. I need to verify order. [speaker002:] Account ID: A06S2U3YCG Order ID: 0986215318 [speaker001:] What is the status of your order currently? [speaker002:] Shipping Status: In Transit [speaker001:] Unfortunately since it has already shipped I will be unable to update the shipping. However it is likely to arrive tomorrow or today anyway. [speaker002:] OKay,i understand but that you for helping me [speaker001:] No problem, do you need anything else? [speaker002:] That is everything [speaker001:] have a great day [speaker001:] Hi how can I help you [speaker002:] Hi, just wondering how long the premium membership lasts. Looking to see if its worth while for me. [speaker001:] Just a moment. When you get it, it will last the rest of this year and all of next year as well. [speaker002:] Perfect, it might just be worth it then. [speaker001:] Yes it's a good deal Anything else today? [speaker002:] that is everything. Thank you. [speaker001:] Have a nice day [speaker001:] Good afternoon, what can I do for you today? [speaker002:] Hi there! I'm looking back at my order statement and I think I may have been overcharged for shipping. It's never been this high before on any of my other orders! [speaker001:] I'm sorry to hear that, I'd love to help. What's your full name? [speaker002:] Thank you so much for being here to help. My name is Crystal Minh. [speaker001:] Thanks so much Crystal. Can I have your username, email address, and the order ID as well? [speaker002:] Absolutely. My username is crystalm413, and my email address is crystalm413@email.com. The order ID is listed as 7648957570 [speaker001:] Perfect, I have located your account with us. What is the delivery status of your order? [speaker002:] It's showing up as delivered, got it this morning [speaker001:] Got it. How much do you think you've been overcharged? [speaker002:] My last shipment was for the same number of items, but shipping was $8 less. [speaker001:] We can credit your account with $8. Is there anything else you need today? [speaker002:] Thank you so much! That's all I need today:] [speaker001:] Have a great day. [speaker001:] Hi, how can I help you? [speaker002:] Hello, I'd like to check the status of my account. It seems like I'm missing credits worth $40 [speaker001:] I can help you with that. Could I please have your full name? [speaker002:] Norman Bouchard [speaker001:] Sorry for this, Norman. Where were the credits from? A subscription, promo, or previous purchase? [speaker002:] Yes, the credits were from a subscription [speaker001:] I see, let me find out if this was an error. It seems this was an error made on our end. I can give you a $40 promo code to reimburse you. [speaker002:] Thank you, that would be great [speaker001:] QFVX9 is the $40 code Is there anything else I can do for you today? [speaker002:] Thank you, I'll make sure to write the code down No, that was all I needed [speaker001:] Have a good day! [speaker001:] I wanna know more about some Guess Boots I found [speaker002:] Good afternoon. I can help with that. What would you like to know? [speaker001:] tell me about them are they waterproof? [speaker002:] Most of the Guess boots are waterproof, with a few exceptions depending on the season. [speaker001:] thanks [speaker002:] If you check the guarentee you received with the boots it will tell you for sure. [speaker001:] Okay [speaker002:] Did you need further info on these or any other items? [speaker001:] no [speaker002:] Very well. Have a great day! [speaker001:] welcome, how can i help? [speaker002:] Hello, I cannot access my account because I forgot my password. I wanted to view my online history. Can you help me? [speaker001:] sure, what is your name please? [speaker002:] My name is Rodriguez Domingo [speaker001:] thanks, and your username? [speaker002:] my username is rodriguezd869 [speaker001:] now, if you have your PIN, I can generate a new password for you [speaker002:] I do not have my PIN, is there anything else I can give you? [speaker001:] sure, we can use a security question what is your mother's maiden name? [speaker002:] Singh [speaker001:] Here it is 4f4ift2yfrx might be a good idea to change it asap... is there anything else today? [speaker002:] Awesome, thanks for your help. Will do. And no, that is all [speaker001:] have a good one! [speaker001:] Hi how can I help you [speaker002:] Hi, I'm having a problem with your website. It is so slow! I need to buy some stuff and it's taking forever to load. [speaker001:] OK I will help you with that. First I have sent a notice to the internal team so they can look into it Can you try logging out and back in again to see if that helps? [speaker002:] Sure, I'll try that Nope, didn't work Still slow. [speaker001:] Try going to a different website and see if it is also slow [speaker002:] Okay, trying that now. Oh wow, turns out even Google is taking forever to load. I guess it is just my internet connection that's the problem. Sorry, I should've checked first! [speaker001:] No problem Anything else today? [speaker002:] Nope, that's it. Thanks for the help [speaker001:] Have a nice day [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] hi, i need to change my delivery time i would like to get it in the morning asap [speaker001:] I would happy to help. May I have your full name or account id please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you Rodriguez, and may I have your account and order id please? [speaker002:] Account ID: EW7OEFPIIS Order ID: 1432089369 [speaker001:] Thank you, what is the current shipping status of this order? [speaker002:] Order Received [speaker001:] May I have your membership level please? [speaker002:] guest [speaker001:] We are able to update to tomorrow; however, there is a 20 charge to do this. Are we able to use the card on file? [speaker002:] yes thats fine [speaker001:] Great that has been changed to tomorrow. Is there anything else I may help with today? [speaker002:] nope thats it [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello [speaker002:] Hi there [speaker001:] How can I help you? [speaker002:] I would like to know the status of my order [speaker001:] I will be glad to help you with that. Can I have your full name or account id? [speaker002:] Joseph Banter ok [speaker001:] Would you like your shipping status? [speaker002:] Yes please [speaker001:] Could I have your account id and order id? [speaker002:] Account ID: N7JHONHONG Order ID: 6852066993 [speaker001:] Thank you [speaker002:] You are welcome [speaker001:] And to check on your order, could I have your username and email? [speaker002:] Username: josephbanter869 Email Address: josephbanter869@email.com [speaker001:] thank you [speaker002:] Also just wanted to let you know you are asking a lot of information. Just a thought:] [speaker001:] Sorry about that, we do want to make sure that we are pulling the right information to help you. [speaker002:] No worries:] [speaker001:] Your shipment is on the way. Is there anything else I can help you with? [speaker002:] Yes, what are my shipping charges? [speaker001:] Let me look that up for you. 7.99 Hello Are you still there? [speaker002:] Sorry yes [speaker001:] Is there anything else I can help you with? [speaker002:] Is there any way that you could waive it off? I am a loyal customer and always buys products only from your site [speaker001:] What is your membership level? [speaker002:] It is Silver [speaker001:] Then we will waive the shipping fee. [speaker002:] Thank you so much! [speaker001:] No problem [speaker002:] You have been very helpful. [speaker001:] Is there anything else I can help you with? [speaker002:] Is there any feedback survey where I could rate you? [speaker001:] There is not. [speaker002:] Okay thank you so much. I would rate you 1010 for helping me That is all from my end [speaker001:] I was glad to help you. Have a nice day. [speaker001:] Hi, how can I help you? [speaker002:] Hi good afternoon. I just had a quick question regarding a product I'm interested in purchasing [speaker001:] Which product? [speaker002:] I'm interested in the Guess boots that costs $79. How long does it take to break in the boots? [speaker001:] The usual wear in is about 40 to 60 hours. [speaker002:] Ohh okay Thank you! [speaker001:] We also recommend applying oil to the leather a couple of time in the first week. [speaker002:] Oil? Just a couple times a weeks? [speaker001:] Two to three times in the first week. [speaker002:] Ohhhh okay [speaker001:] Two to three hours a day is recommended for the first one or two weeks. [speaker002:] Okay great. I'll go ahead and do that then [speaker001:] Is there anything else I can answer for you about the boots? [speaker002:] No, that was all! Thank you so much for your help! [speaker001:] Have a good day. [speaker001:] Hello, how may i help you today? [speaker002:] Hello, I would like to check the status of my order as the payment method seems to be wrong [speaker001:] i see, yo uwish to check the status of payment on your order because you believe it to be wrong, i can help with that today first i need your full name to pull up your account i also need your account id [speaker002:] Joyce Wu [speaker001:] and order id. thank you in order to pull up the shipment i now need the account and order id [speaker002:] YIZCKUVTA3, 2879402151 [speaker001:] thank you, and what is the current shipping status? [speaker002:] In transit [speaker001:] we can change the payment method immidiately [speaker002:] Great [speaker001:] what would you like the new method to be? [speaker002:] Debit card please [speaker001:] ok, i have updated your order to be paid with the debit card on file, is there anything else i can assist with today? [speaker002:] That is all thank you very much [speaker001:] Thanks, have a good one! [speaker001:] Hello [speaker002:] Hi, I'm trying to buy some boots, but they seem to be much more expensive compared to what I saw yesterday, what's the deal with that? [speaker001:] I will look into it Give me your Full name or account id [speaker002:] Sanya Afzal [speaker001:] I need to verify your identity [speaker002:] Ok. [speaker001:] Give me your account id and order id [speaker002:] CCSVG3OKKY, 1815124648 [speaker001:] Successful I've looked into it. Our pricing algorithm wil often make dynamic changes to the prices of items This is actually normal. The price has increased from yesterday [speaker002:] Is there anyway I can buy them for the cheaper price? [speaker001:] I can offer you a discount promo [speaker002:] That would be appreciated. [speaker001:] Here is the promo code: 6G6MQ [speaker002:] Thank you. [speaker001:] You are welcome Would this be all for today? [speaker001:] Hi, how can I help you today? [speaker002:] I'm thinking of ordering from you, but before I do, I need to know your refund policy. [speaker001:] Ok, I can help with that [speaker002:] Thanks. [speaker001:] Your welcome. One moment please. Okay you just want to know our refund policy correct? [speaker002:] Yes. [speaker001:] Ok great. Refunds are available for items before they have been shipped. They can be issued with an Order ID, email, and username So it's best to get that information together before contacting us. We can help you recover a username if needed though Does this answer your question? [speaker002:] Mostly. That means I can't get a refund after something's been shipped? [speaker001:] After it's been shipped, we technically will just have you return the order instead of refunding it So you can still get your money back if you are unhappy [speaker002:] That makes sense. Guess that's all I needed. Thanks for your help. [speaker001:] Your welcome, glad I can help Have a great day! [speaker002:] You too. [speaker001:] Bey Oops, Bye [speaker001:] Hi, there! How can I help you? [speaker002:] Hi. My account uses two factor authentication. But all that stuff is on a phone I had and I lost it. Can you help me log into my account without it? [speaker001:] Yes, I can help you. May I have your full name or account ID? [speaker002:] Sure. My name is Chloe Zhang. [speaker001:] Do you remember your username andor password? [speaker002:] No, I don't have those, just a pin number. [speaker001:] May I have that please? [speaker002:] 567600. [speaker001:] I am going to send you the reset code to email address we have on file. [speaker002:] Okay, great, I'll check that when I get to my computer at home. I can just log in using what you send me? [speaker001:] Yes. I am also going to send you a link about Best Security Practices. [speaker002:] Thanks so much for your help. I'll call back if I have any problems. [speaker001:] You are very welcome. Can I help with anything else? [speaker002:] No, that's all I needed for now. Have a great day! [speaker001:] Goodbye! [speaker001:] Hello, how may I help you? [speaker002:] Hi there! I need to return an item. [speaker001:] Okay, what is the reason for the return? [speaker002:] I bouht this Michael Kors jacket, but I just found that it has a stain on it. [speaker001:] Sure, let's get started on that return. I'll need your full name, username, email address, order ID. [speaker002:] Rodriguez Domingo, and my usrename is rodriguezdomingo486, email rodriguezdomingo486@email.com. The order id is 9236237564 [speaker001:] Can I have your membership level please? [speaker002:] Sure, I'm a silver member. [speaker001:] Did you purchase it within the last 6 months? [speaker002:] Yes, I did. [speaker001:] Great, I'll need your address for the return shipping label. [speaker002:] 6870 Lexington Ave, Brighton, TX 71048 [speaker001:] How would you like to process your return? Options are by mail, in store, or drop off center. [speaker002:] I'd opt for mail [speaker001:] Done, is there anything else you need for today? [speaker002:] Nope, thank you and have a great day. [speaker001:] You're welcome, have a nice day. [speaker001:] Hello. How can I help you today? [speaker002:] Hey, I discovered today that I was charged for a jacket that I never bought. How could that happen? [speaker001:] Let me take a look for you. May I have your name? [speaker002:] Crystal Minh [speaker001:] Can i have your account ID and Order ID also? Ill need the username and email too. [speaker002:] I don't know my account ID, but my order ID is 1674115642. My username is crystalm341 and my email address is crystalm341@email.com. [speaker001:] Ok one moment please [speaker002:] Okay [speaker001:] What is your membership level? [speaker002:] Silver [speaker001:] Im not seeing any error on our end. Sure you didnt purchase this jacket and forgot? [speaker002:] I'm positive. I wish I had, when I looked online it looks cute! [speaker001:] Im showing payment was made and the jacket was ordered on your account. Only thing I can recommend is returning it once you receive it. [speaker002:] Hmm, ok. Hopefully it does arrive so I can deal with it. Or keep it, if it's the right size. [speaker001:] Yea sorry I couldnt be any more help. Have a nice day. [speaker001:] hi, how can I help you? [speaker002:] Hi I only ordered one pair of Jeans but the email I received look like there is 2 [speaker001:] hmm. yes we had better check on that. WHat is your name please? [speaker002:] Yes I can not be charged twice please. Crystal Minh [speaker001:] I also need your account & Order IDs please [speaker002:] 4136833806 JFSIK2QWTL Kinda in a hurry, sorry. Will this take a while? [speaker001:] OK the system has ascertained that the email was sent in error & your order was for one pair of jeans. SO sorry for the misunderstanding is there anything else? [speaker002:] Okay so it shows that I will only be charged for one pair? I am really concerned with going over on my card. [speaker001:] nope, you are all set now one pair only [speaker002:] cool thanks [speaker001:] is there anything else? [speaker002:] no thanks again [speaker001:] ok have a nice day! [speaker001:] Hi. My name is Alessandro Phoenix. I have a question about these Calvin Klein jeans for $94. [speaker002:] Okay, what question did you have? [speaker001:] Do these particular jeans shrink after washing them? [speaker002:] When these jeans are attended to with proper care, they will not shrink or grow mishapen. When washing, please remember to fold them inside out to preserve color. Additionally, remember to use the cold-wash option on your washer. The preferred method is the hang-dry, but a normal dryer under the regular conditions can also work. Do you have any other questions? [speaker001:] Ok. Thanks for the tips. That is all for today. [speaker002:] Have a great day [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] Hello I was. charged on my billing statement and it has not been reversed even though I have completed the return of it [speaker001:] I'm sorry to hear that. I'd be glad to help get that fixed for you. [speaker002:] ok [speaker001:] Can I get your full name and account number please? [speaker002:] Sanya Afzal I do not have my account number on me right now [speaker001:] No problem. One moment please. Alright now I just need to validate the purchase. [speaker002:] ok [speaker001:] Could I get your username, email and order ID please? [speaker002:] Username: safzal42 Email Address: safzal42@email.com Order ID: 1697177242 [speaker001:] Thank you. One moment while I get that verified please. [speaker002:] ok [speaker001:] Alright that's all verified. [speaker002:] great [speaker001:] How long has it been since you returned the item? [speaker002:] 2 weeks [speaker001:] okay thank you one moment while I get that in to the system [speaker002:] okay [speaker001:] Your order has been updated and your refund should now be on it's way back to you. [speaker002:] Okay, thank you for that [speaker001:] No problem. Is there anything else I could help you with today? [speaker002:] That is everything [speaker001:] Awesome. Have a great day:] [speaker002:] you too [speaker001:] Thank you [speaker001:] Good afternoon, how can I help you? [speaker002:] Hi there, I'd like to keep my subscription for the service. Can I go ahead and pay for my annual subscription? I enjoy the service. [speaker001:] Yes of course would you give me your full name or account ID [speaker002:] My account ID is 51P3UBCEDG [speaker001:] additional to this would give me your order ID and name please [speaker002:] The order ID is 9601823736 and the name is Alessandro Phoenix [speaker001:] everything in order, do you want to pay for the whole year Mr. Alessandro? [speaker002:] Yes, please [speaker001:] that will be $99 and you want to pay with the card associated to your account? [speaker002:] Yes, thanks [speaker001:] ok I'm going to make the payment [speaker002:] Great [speaker001:] all set Mr Alessandro [speaker002:] Thanks for your help [speaker001:] a pleasure to help you have a nice day [speaker001:] Credit cards getting invalidated on the website. [speaker002:] hi, how can I help? OK. i have some suggestions for you first, will you please re-enter your cc details? [speaker001:] i just did it, didn't work. [speaker002:] and the date on your credit card is it still current? [speaker001:] yes [speaker002:] please log out & log in to your account [speaker001:] wow, it just worked! Thanks for the help. [speaker002:] antiime. thanks for asking. is there anything else? [speaker001:] no [speaker002:] good bye! [speaker001:] Hello. Thank for contacting AcmeBrands. How can I assist you today? Are you there? After a few minutes of inactivity, the chat will close. [speaker002:] hi help in use jeans address:4206 brushwick dr san matero: tx 19216 [speaker001:] I can help you with info about our jean products. Have you already placed an order? [speaker002:] please one products sale ammount [speaker001:] Can you provide me with your name? And you would like to know the price of our jeans? [speaker002:] suriya [speaker001:] Thank you Suriya. Give me one moment to find that information for you. [speaker002:] price 99 nice [speaker001:] The jeans you are looking to order are $99? Are you having an issue with placing your order? Our annual sale for items like jeans takes place in the beginning of each year. The sale this year was January 23 January 31st. I'm sorry you missed the sale price of our jeans. If you subscribe to AcmeBrands newsletter, we can remind you when our sales and promotions start. Is there anything else I can help you with? Are you still there, Suriya? After a few minutes of inactivity, the chat will need to be closed. I hope I've answered all your questions. If not, please contact us again and we'll be happy to help. I hope you have a great day. Good-bye. [speaker001:] how may i help you? [speaker002:] Hello, I am wondering about your premium memberships [speaker001:] could you be more specific? [speaker002:] how long does a premium membership last? [speaker001:] i can definitely help you find that answer today can i get your name please? [speaker002:] Chloe Zhang. good, i need to buy some gifts. [speaker001:] thanks, memberships last for the remainder of the clander year it is purchased, and the next full calender year. it is calculated on the beginning of each month [speaker002:] wow, that's good! [speaker001:] for example, if your spent $501 on May 15th, then starting July 1st you move up a membership tier, lasting until december 31st aside from that was there anytthing else i can asssist with? [speaker002:] no, I am good thank you so very much. [speaker001:] have a nice day! [speaker001:] Hi, what can I do for you? [speaker002:] would like to check my order status but cant since i forgot my username [speaker001:] So you need to recover your username? [speaker002:] yes [speaker001:] Can I have your name? [speaker002:] Rodriguez Domingo [speaker001:] Okay, I need to verify your identity. Can I have your zip code and phone number? [speaker002:] 36816. 825 541 1702 [speaker001:] Okay your username is rdomingo1 You should be able to log in now [speaker002:] ok thank you. i will login in now [speaker001:] Is there anything else I can help you with? [speaker002:] that is all [speaker001:] Okay, have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Can I move up my delivery date to next week on my order? The shipping fee is too high for me right now since my pay's been cut. [speaker001:] Glad to help. May I have your full name please? [speaker002:] Sanya Afzal Are you still there? Do you need my order number? [speaker001:] so you want to downgrade your shipping? [speaker002:] Yes. I want there to be no shipping fee, so just standard shipping please. [speaker001:] Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] Account ID: BCMZTYKLKU Order ID: 4905628193 Sorry, I know it's a pain, but I'm sure i'm not the only one asking for this kind of thing now.: [ [speaker001:] It's okay. [speaker002:] Unless it's toilet paper... [speaker001:] What is the shipping status? [speaker002:] In Transit [speaker001:] Oh it is too late to change anything now. [speaker002:] No way! [speaker001:] What is your membership level? [speaker002:] Guest [speaker001:] I am really sorry about that. I can't do anything for guest members in this situation. [speaker002:] Okay, thanks for trying. [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] I'll just have to remember that for future orders. No, that was all. Thanks again. [speaker001:] Have a nice day! [speaker001:] Good afternoon, how can I help you? [speaker002:] I would possibly like to gift wrap my item. How would I go about this? [speaker001:] sure not problem, wait one moment please. I'm sorry for the delay, wait a moment ok. Will you give me your name please [speaker002:] David Williams [speaker001:] Ok, the base cost to wrap is $ 4.99, which item does Mr. David want to wrap? [speaker002:] All of the items in my recent order. The boots and 2 shirts. [speaker001:] Ok, no problem in this case, it would be $ 4.99 per item. [speaker002:] Great! I would like to do that. [speaker001:] We also allow the option of adding up to 300 characters with any gift-wrapped purchase is you want Mr. David Ok, so in the purchase options you will see the option to wrap your order as a gift. [speaker002:] Okay, I would just like the gift wrap options. [speaker001:] Do you need something else Mr. David? [speaker002:] Nope. That's it. [speaker001:] Okay, nice to help you. Have a nice day! [speaker001:] Hello [speaker002:] hi Can you help me check my account status? [speaker001:] You want to know the status of your subscription right?? [speaker002:] yes. that's right. [speaker001:] Can you give me your full name or account id please? [speaker002:] Account ID: ZF78KNQ9K4 [speaker001:] I need your full name and order id for account verification [speaker002:] Joseph Banter Order ID: 9505184520 [speaker001:] Verified! I will confirm your account status now [speaker002:] okay great [speaker001:] Your subscription will expire tomorrpw. Total due amount is $14 [speaker002:] I'd like to pay that now please. [speaker001:] Ok. Payment made [speaker002:] You've been a great help. Thanks [speaker001:] You are welcome will this be all for today? [speaker001:] Hi, how can I help? [speaker002:] Hi! I have a question about this coat. [speaker001:] what would you like to know? [speaker002:] Is the hood removable? If so, how do you remove it? Is there a hidden zipper? [speaker001:] Do you see the buttons on the collar? If you unbuttone them, the hood can be detached [speaker002:] Okay! That is helpful. [speaker001:] great. is there anything else? [speaker002:] That is all! Thanks! [speaker001:] have a good one! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I just bought an item but want a refund now [speaker001:] OK. Let me see if I can help. Why did you want a refund? [speaker002:] The item does not suit me well [speaker001:] OK. Was there a defect with the item? [speaker002:] no [speaker001:] What did you not like about it? [speaker002:] size [speaker001:] OK. Let me see what I can do. May I have your full nae or account I ID [speaker002:] Name: Joseph Banter Order ID: 0124366022 [speaker001:] What is your username and email address? [speaker002:] Username: josephb0 Email Address: josephb0@email.com [speaker001:] What is your member level? [speaker002:] Bronze [speaker001:] Do you have the receipyt? receipt? [speaker002:] yes [speaker001:] OK. Let me finish processing this then. What is your full address [speaker002:] Address: 5951 Lexington Ave Jacksonville, MI 22778 [speaker001:] And how would you like to return the item? [speaker002:] mail [speaker001:] OK. I have made a note and you are all set. Anything else? [speaker001:] Thank you for being an AcmeBrands customer! How may I help you? [speaker002:] Hi, I just wanted to make sure the shirt I want to buy is available in my size today [speaker001:] Sure, let's find out. What item are you looking at? [speaker002:] Tommy Hilfiger shirt I need it in a small [speaker001:] As long as it does not have a message about it being out of stock on the product page, you should be able to get it. Tommy Hilfiger shirts come in small, medium, and large. Does that answer your question? [speaker002:] yes [speaker001:] Is there anything else you need? [speaker002:] nope that covers it [speaker001:] Okay. Have a nice day! [speaker001:] Hi! Thank you for contacting Acme. How may I help you today? [speaker002:] Hello So, I'm looking at buying some stuff and was wondering what has to happen to cancel a subscription? [speaker001:] I'll be happy to assist with that. Can I please have your full name? [speaker002:] Yeah, it's Rodriguez Domingo [speaker001:] Thank you! Give me one moment [speaker002:] Sure [speaker001:] Thank you for your patience. Since we are in a current month, you would be responsible for this months payment but you may cancel your subscription when ever you would like and you will not be charged for any months going forward [speaker002:] Nice, good to know. Thank you. [speaker001:] You [speaker002:] You too [speaker001:] You're Welcome! Is there anything else I can assist with today? [speaker002:] Nope! [speaker001:] Have a great day [speaker001:] Hello, how may I help you? [speaker002:] Hello, I am having trouble getting in to my account as I have lost the phone I need for the two factor authentication [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Daivd Williams [speaker001:] Could I have your email address? [speaker002:] davidw97@email.com [speaker001:] I have sent the reset code to your email address. I am sorry that you lost your phone. [speaker002:] Awesome, thanks! [speaker001:] Hope you can access your account. Can I help you with anything else? [speaker002:] I was able to get in That is all I needed [speaker001:] Have a good day. [speaker001:] Hello, how can I help you? [speaker002:] Hi! I can not access my account [speaker001:] Alright, let me pull up your info. What is your full name? [speaker002:] Chloe Zhang [speaker001:] So what appears to be the problem when attempting to pull up your account? [speaker002:] My grand baby ate the piece of paper I had my username and password written on I waited for her to poop it out but it was not readable [speaker001:] So you have neither piece of info? We will have to start with a username recovery [speaker002:] I think my username is czhang11. we can try that [speaker001:] sure. Alright that does appear to be your correct username [speaker002:] Great [speaker001:] I can not access your old password, but I can assign you a new one To verify your identity, I need either your PIN or the answer to your security question [speaker002:] Zhang12 [speaker001:] 740w0oio3rj is your new password Is there anything else I can do for you today? [speaker002:] Thank you so much for that. I was able to log in. Nothing else for today [speaker001:] No problem. That is good to hear. You have a good rest of your day. [speaker001:] Hello. How may I help today? [speaker002:] Hello I have a question about my refund Can you double check the status for me? [speaker001:] Certainly. Can I get your full name? [speaker002:] I am just wondering what's going on with it because I have been waiting awhile to get my money back Crystal Minh [speaker001:] I am sorry for the delay Ms. Minh. One moment while I look into this for you. [speaker002:] Okay thank you [speaker001:] I will need some more info from you.Can I get your user name, email and the order id? [speaker002:] Sure crystalm811 crystalm811@email.com 3321166142 [speaker001:] Thank you. And do you know what your refund status is? [speaker002:] I don't know That's why I am asking you I want you to find the status for me [speaker001:] My apologies. According to the system your refund is complete. I was wondering what was showing up on your screen. [speaker002:] Oh, okay So if it's complete, when can I expect to get my money? Also, do you know the payment method? [speaker001:] It shuld have already been returned to your account, though some banks do take a little longer. [speaker002:] Oh okay [speaker001:] Payment method was online. [speaker002:] I guess I will check my statement and see if it's there I see Well, thank you for checking this for me I appreciate it [speaker001:] No problem. Can I help with anything else? [speaker002:] No That was it [speaker001:] Ok, have a good day. [speaker001:] Hello. How may I help you today? [speaker002:] Every time I look at something on your website it is out of stock. What seems to be the problem? [speaker001:] Im sorry to hear that. We have been having some great deals. I will let the department know. May I have your name please? [speaker002:] Joyce Wu [speaker001:] Thank you Joyce. I will write a report for the Purchasing Department. Thank you for letting us know. Is there anything else I can do for you today. [speaker002:] No, that's it [speaker001:] Thanks and have a great day. [speaker001:] good afternoon, i have a quick question for you [speaker002:] I hope to have a quick answer:-] How may I help? [speaker001:] haha thank you i'm just curious how much it is to stich my name on one one of my items i'm thinking of buying it but i want to make sure that i can get my name stitched on at a reasonable price its on the michael kors jeans, the 49 dollar ones [speaker002:] that's a good question, let me check on the product details for that item [speaker001:] i just need the price of how much to stitch the name though [speaker002:] unfortunately, I don't see anything in my files about the cost of custom stitching I can give you some general information about tailoring, which may actually be free based on your membership level [speaker001:] i'm gold thank you thank you, i have to get heading out in a sec though, i just need the price [speaker002:] Yes, according to my files, with your gold status, tailoring is free, so I have to assume that they would be happy to do some stitching for you [speaker001:] thanks, that's all i need, appreciated have a good night [speaker002:] You too Sorry I couldn't give a more definitive answer [speaker001:] Hello. How can I help you today? [speaker002:] yeah i would like to know is there design with ripped holes? [speaker001:] Sure, I can help you find information about the design of items. Would you mind giving me your name? [speaker002:] okay Albert Sanders [speaker001:] Great. And what item specifically were you asking about Albert? Jeans, shirts, jackets? [speaker002:] jeans i want the brand Michael Kors [speaker001:] Ok, and just to clarify, you are interested in a design which has ripped holes correct? [speaker002:] yes [speaker001:] And have you tried looking through the website? Were you unable to find any Michael Kors jeans with holes in them? [speaker002:] no [speaker001:] Were they out of stock? Or was there no jeans at all listed in the design you wanted? [speaker002:] yeah [speaker001:] Please clarify your last response. [speaker002:] there no design listed have [speaker001:] Ok. I'm sorry to say that if the jeans are not listed in the style you want, then we are currently out of stock. You might want to try again later on, as items are usually refilled every month. [speaker002:] thank you thank your help good bye [speaker001:] You're welcome. I hope you have a nice day, and goodbye. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hello, I am trying to purchase something and my credit card keeps getting rejected [speaker001:] Oh, I'm sorry to hear that. I have a few tricks that might help to fix the issue, but if those don't work, I'd be happy to take your order the old fashioned way [speaker002:] Ok great! [speaker001:] First of all, we'll just need to double check that the card hasn't expired [speaker002:] It is a good expiration date [speaker001:] That can sometimes happen without warning. Or if the card has recently been renewed, our system might still have the old number. okay, that was worth a try the other thing that often goes wrong as well-and it happens to me all the time-is that the number might be wrong, no matter how carefully it's typed in are you able to copy and paste the number directly from your bank website? That has worked for a lot of customers in the past [speaker002:] That seemed to be the problem, I was entering it in wrong. Thank you for the help [speaker001:] Ah, you're welcome. I'm glad I could help May I assist with anything else while we're here? [speaker002:] That is all I needed [speaker001:] Okay, have a great day [speaker001:] Hello there, I was wondering if it were possible to talk to someone who can help me with my account? [speaker002:] Hi, I can help you. What kind of problem were you having? [speaker001:] So I recently had a subscription refunded to me but have noticed that I never got the credit back in my account? [speaker002:] I can help you recover missing credit on your account. [speaker001:] Oh that's great! [speaker002:] Could I please have your full name? [speaker001:] Certainly my name is Rodriguez Domingo [speaker002:] Hi Rodriguez, you say the credit is missing from your subscription, correct? [speaker001:] Yes, it should be about $40 dollars? [speaker002:] Yes, let me just check on the status of the credit. [speaker001:] Alrighty, take your time. [speaker002:] Okay, you do seem to be missing the credit. I'll give you a $40 promo code that you can use as compensation. [speaker001:] Oh thank you! My wife will be so pleased. [speaker002:] Your promo code is WIYUH [speaker001:] Alrighty I've copied that down. [speaker002:] Is there anything else I can do for you today? [speaker001:] I do believe that's all thank you so much, we were starting to get worried. [speaker002:] My pleasure! Have a great day [speaker001:] Hello [speaker002:] Hi, I just have a quick question. Do you know a lot of details about the jeans for sale? [speaker001:] Yes what do you want to know about them? [speaker002:] I really like these Michael Kors jeans, but I need to know the length of the leg [speaker001:] okay Give me a moment. Standard pair has an inseam of 36 inches and outseam of 42 inches. It is too long for most people but the jeans can be tailored to match the exact height of the user [speaker002:] Oh, great. That sounds perfect [speaker001:] You are welcome. Will this be all for today? [speaker001:] Hello! How may I help you? [speaker002:] hi, I want to see my shopping history but I can not access my account I forgot my username [speaker001:] I can help you with that. May I have your full name and acount ID? [speaker002:] Chloe Zhang zhang123 is my account id [speaker001:] Thank you. May I have your zip code, email address, or phone number? I will need two of those to get into your acoount. [speaker002:] Email Address: cz770689@email.com 63032 [speaker001:] Thank you. Your username is czhang1 Is there anything else I can help you with? [speaker002:] no, that is all, thank you [speaker001:] Have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I want to know if guess jeans comes with a design with rips in them? [speaker001:] I'll be glad to help you with that. New styles of jeans come and go regularly. Our most popular jeans contain artistic rips and tears. If you prefer a different style, I would recommend searching around our website for something that suits your personal style. [speaker002:] Sweet,. I willl definitely buy it then [speaker001:] Perfect! Is there anything more I may help you with today? [speaker002:] No [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Good afternoon, how can I help you today? [speaker002:] I need to check my order status but I can't access my account Name: Crystal Minh I forgot my password [speaker001:] I can look in to this for you Crystal. So you wanted your password? [speaker002:] yes [speaker001:] Do you have your username? [speaker002:] cminh850 [speaker001:] Thanks Crystal. Due to security reasons I can not see your password, but I can generate a new one for you. I just need your Pin number to do that. [speaker002:] thanks I dont have one Security Answer: Alexander [speaker001:] Great! That was the next thing I was going to ask for! Your new password is 47bu6d6dlcg [speaker002:] thanks [speaker001:] Is there anything else you need help with today? [speaker002:] no [speaker001:] Thanks for contacting us and have a great day Crystal! [speaker001:] Hi! How can I help you today? [speaker002:] Hi I got charged twice for my subscription and I wanted to dispute the charge [speaker001:] No problem, one moment. What is your full name or account ID? [speaker002:] Chloe Zhang Account ID: PKWSJLKS7X [speaker001:] Great, and the order ID? [speaker002:] Order ID: 0037273858 [speaker001:] What is your membership level? [speaker002:] Bronze [speaker001:] Great, how much were you overcharged? [speaker002:] $45 [speaker001:] I have issued the refund, is there anything else I can do for you today? [speaker002:] that's it. Thank you! [speaker001:] Great! Have a good day. [speaker001:] Hi, how may I help you? [speaker002:] Hi I want to confirm the shipping address on my order because I got an email notification implying otherwise [speaker001:] Ok, I can help with that So you placed an order, but it looks like it's going to be shipped to the wrong address, correct? [speaker002:] Yeah [speaker001:] Can I have your full name or Account ID please? [speaker002:] I want to check the status of my shipment [speaker001:] ok [speaker002:] Chloe Zhang Account ID: SOGGXPZH92 [speaker001:] Can I also have your Order ID please [speaker002:] Order ID: 3016346192 [speaker001:] Can I also have your Username and Email? [speaker002:] Username: czhang59 Email Address: czhang59@email.com [speaker001:] thank you Let me check our system about the email you received [speaker002:] Okay [speaker001:] Do you remember what address the package is supposed to be shipped to [speaker002:] Yeah 8784 Lexington Ave Baltimore, CA 83998 [speaker001:] Our system is showing the email was a mistake and that it is shipping to Lexington Ave as expected Sorry for inconveniencing you! [speaker002:] Okay then No problem [speaker001:] Can I help with anything else today? You can expect your package sometime in the next 2 days Have a great day! [speaker002:] OKAY. THANKS [speaker001:] You're welcome [speaker001:] Hi, how may I help you? [speaker002:] hello i keep trying to add a product to my cart, but it looks like the cart never updates with that item [speaker001:] I see, let's try a few things to fix it. [speaker002:] thank thanks [speaker001:] First, could you try refreshing the page and then adding again? [speaker002:] okay still not working [speaker001:] Could you try logging in and out and then adding? [speaker002:] oh great, it works now thanks [speaker001:] No problem! Anything else for you today? [speaker002:] that was it thanks [speaker001:] Have a great day! [speaker001:] Hi, how may I help you? [speaker002:] Hi, I would like to know if there is a jeans design with ripped holes in them? [speaker001:] ok I should be able to help you with that You just want to know if any of our jeans have ripped hole designs, correct? are you there? [speaker002:] yes, I would like to know if any jeans have ripped holes. [speaker001:] Yes, jeans with rips and tears are currently in style. [speaker002:] do you have any specific ones in stock [speaker001:] Check our website to see the availability of our jeans with holes [speaker002:] ok thank you [speaker001:] There are quite a few this season and they are all listed on our website [speaker002:] great [speaker001:] your welcome. is there anything else I can do for you today? [speaker002:] no that is all [speaker001:] Ok, have a great day and enjoy your shopping [speaker002:] thanks [speaker001:] YW, good bye [speaker001:] Hello there! What can I do for you? [speaker002:] Hi, I was just curious to know why the shipping fee was so high. [speaker001:] I'll be happy to take a look for you. [speaker002:] Thanks. [speaker001:] What is your full name, please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez. And can you please tell me your username, email address, and order ID? [speaker002:] rdomingo321, rdomingo321@email.com, 9919412590 [speaker001:] Got it, thank you! And what is the status of your shipment? [speaker002:] Out for delivery [speaker001:] Thank you. So since it is so far along in the shipment process, I can't actually modify the order itself. However, I can offer you a refund of $8 to offset the costs, if you'd like that? [speaker002:] That would be great thanks! [speaker001:] Done! Can I help you with anything else, Rodriguez? [speaker002:] That's all thanks. [speaker001:] You're welcome, have a good day! [speaker001:] Hey I'm trying to check out the status of my account because I have a question about shipping. [speaker002:] Hi. How can I help you? Ok What would you like to know about shipping? [speaker001:] I'm currently in Taiwan, does my silver membership level cover free shipping? [speaker002:] Ok, I'll check [speaker001:] Terrific! [speaker002:] Yes you can ship to Taiwan for free Here is a FAQ page with more info [speaker001:] Okay, that's great. And there's no minimum? [speaker002:] No You can ship any amount [speaker001:] So I could order this Tommy Hilfiger jacket for $54 and it would be shipped free? [speaker002:] Yes, it would be shipped for free [speaker001:] Fantastic! You've been very helpful, thanks for answering that. [speaker002:] Of course Is there anything else I can do for you today? [speaker001:] That was it, thanks so much [speaker002:] Ok, I'll end this chat now Have a nice day [speaker001:] Hello, I have been trying to figure out why the website is so slow It is not usable at this speed [speaker002:] Hi I can definitely help you with that. [speaker001:] What is the issue? [speaker002:] There are a few things we can try together. Can I have your name please? [speaker001:] My name is Alessandro Phoenix [speaker002:] Thank you Alessandro. Can I have you log out then back in to the site and see if that helps.. [speaker001:] Okay I am trying Hmmm, I have not gotten it to work and it is still slow [speaker002:] How about checking another website for me? [speaker001:] Okay I can check [speaker002:] Any better? [speaker001:] It didn't load any faster [speaker002:] Can you close out all other tabs and programs you might have running? [speaker001:] Okay let me do that [speaker002:] Let me know if its still slow. [speaker001:] Okay that seems to have solved it [speaker002:] Oh that is great to hear. [speaker001:] Awesome, I can order now Looks good [speaker002:] Is there anything else i can help you with? [speaker001:] That is all for now [speaker002:] Let us know if it happens again. [speaker001:] Hi how can I help you [speaker002:] IHi I have a question about my recent order [speaker001:] Happy to help what is your question [speaker002:] I ordered a shirt but it's in the wrong size. How do I return it? [speaker001:] Sure, what's your full name [speaker002:] David Williams [speaker001:] And I'll need your user name, email and order id [speaker002:] dw970176 dw970176@email.com 8207210138 [speaker001:] And what's your membership level? [speaker002:] bronze [speaker001:] And when was the purchas made? [speaker002:] November 2019 [speaker001:] Do you still have the receipt or original packaging? [speaker002:] yes, the receipt [speaker001:] OK great then all I need is your full mailing address to generate the return label [speaker002:] ok great 8178 Primrose Ave San Mateo, CA 59044 [speaker001:] And do you want to make the return by mail, in store or drop off center? [speaker002:] mail [speaker001:] Great, a return label has been sent to your email so you're all set. [speaker002:] ok cool appreciate it [speaker001:] Anything else today? [speaker002:] that's it thanks again [speaker001:] Have a nice day [speaker001:] Hello. How can I help you today? [speaker002:] I would like to know when the annual sale ends? [speaker001:] Sure let me check on that real quick. Our annual sale was held at the end of January. It ended January 31st [speaker002:] Okay, thank you for the information [speaker001:] Make sure to sign up for our newsletter. We usually announce it there. Is there anything else I can help you with? [speaker002:] That will be everything Will do [speaker001:] Have a nice day. [speaker001:] Hello How can I help you today? [speaker002:] Hi. I am interested in buying the $59 Guess boots. I just need to know if they are regular width or wide width? [speaker001:] Sure. I can help you with that. These boots are generally they are typically wider [speaker002:] Okay. Thank you. [speaker001:] Is there anything else I can help you with today? [speaker002:] No. That is it. [speaker001:] I hope you have a great day! [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] Yes. I'd like to know more about your premium membership. I'm trying to figure out of the membership costs is worth the savings I get while getting my daughter ready for college. [speaker001:] I can answer your questions for you. May I have your full name please? [speaker002:] My name is David Williams. [speaker001:] There are some great perks open to our members. Members are invited to the annual holiday extravaganza with open bar and free flights from anywhere in the US. That sounds pretty awesome! [speaker002:] I'm not really into going to a holiday extravaganza. What are the discounts? [speaker001:] Bronze members save on shipping fees and promo codes. Silver members can have agents make purchases for them and cancel orders at any time. [speaker002:] Are there other levels? What is the cost? [speaker001:] Gold members get unlimited refunds and our highest level of service. Membershiip can't be bought directly. You qualify through making purchases. [speaker002:] If I need to make a large order now, it will not do me any good? [speaker001:] Your membership will be earned after your purchases. For example, the bronze level requires $500 in purchases. Silver is $1000 and Gold is $2000. Does that help you out? [speaker002:] It answers my question. Unfortunately I need to make a large purchase now to get my daughter setup for a college apt. Won't be buying in the future. [speaker001:] I'm sure she appreciates you! Is there anything else that I can help you with today? [speaker002:] I hope so! no. [speaker001:] Have a nice day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I have a promo code can you tell me when they expire? [speaker001:] Sure let me find out for you. Promo codes expire within 7 days of being issued. [speaker002:] Oh great then I still have some time [speaker001:] The date should be printed at the bottom of the paper. And you can use it on all items in the store with the exception of jewelry. Can I help you with anything else? [speaker002:] thanks for the help, that was all [speaker001:] Have a good day. [speaker001:] Thanks for choosing AcmeBrands! What can I do for you today? [speaker002:] Hi! I am trying to buy a pair of jeans but everything seems to be out of stock [speaker001:] I'm sorry to hear! Let me take a look for you. Is it just that one pair of jeans that is giving you the issue, or is it more things? [speaker002:] I need jeans size 34 Most of the jeans with my size are out [speaker001:] Okay. What brand are you looking to get? [speaker002:] I think it is useless to have a spring sale when everything is put out Guess [speaker001:] I'm sorry for the inconvenience. Can you also please provide me your full name so that I can pull up your account? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. Again, I apologize for this issue. What I have done is notified our purchasing department that there is a problem here, so that they can be on top of it. [speaker002:] yes, please can you notify me via email when it is back? [speaker001:] I'm unable to do that, but what I can do if you'd like is submit the order on your behalf, and they will ship out as soon as they are back in stock. Would you like to go for that option? [speaker002:] ok. let's do that Thank you [speaker001:] Great! With your credit card on file? [speaker002:] yes [speaker001:] Done! When the new shipment of Guess Jeans comes in and we have your size, you'll be among the first to receive a pair. Can I help you with anything else for now? [speaker002:] Appreciate your help. Thanks I am good for now [speaker001:] You're welcome, have a good day! [speaker001:] Hello, and thank you for contacting us, what can I help you with today? [speaker002:] HI I have purchased one Jacket I wrongly mentioned my payment method [speaker001:] Alright, lets see what I can do to help with this,. Firstly can I have your name or Username so I can pull up the account info? [speaker002:] I am Phoenix [speaker001:] Thanks, so much. I'll also need your first and last name. for when we try to get the payment method fixed. [speaker002:] My full name is Alessandro Phoenix [speaker001:] Oh my mistake that was your last than, thank you for clarifying that! Alright, just to double check, we're updating the payment method for your order correct? [speaker002:] Ok I will check the same [speaker001:] Okay, for this process I'll need some additional information. Could you please provide me with your Account ID and Order ID? [speaker002:] My ID is 689754 [speaker001:] Thank you, and the Order ID? [speaker002:] My order ID is 656466 [speaker001:] Has the Item been shipped already? [speaker002:] Ok Thanks for your confirmation [speaker001:] I'm sorry. I'm asking if the item has shipped yet? [speaker002:] Sorry it is already shipped [speaker001:] Thank,s so much. Unfortunately because the item has already been shipped we can't changed the payment method for this item. We can however update your payment information for future orders. [speaker002:] Ok [speaker001:] What payment method would you like to use for your future orders? [speaker002:] I can use Google pay method [speaker001:] Google pay is currently not supported on our platform. The accepted methods at the time are Credit Card, Debit card and PayPal. [speaker002:] Ok I will do the Credit card method [speaker001:] Alright, for your next order you will be prompted to enter your credit card information. Is there anything else I can assist you with today? [speaker002:] Nothing else [speaker001:] Thank you for shopping with us Alessandro, I hope I was of help and have a great day! [speaker001:] Hi what can I do for you? [speaker002:] HI! I had ordered a pair of Calvin Klein jeans but I do not need them anymore and I was hoping you could help me return it for a refund. [speaker001:] Can I have your name please? [speaker002:] Joseph Banter [speaker001:] Can I have your username, email address and order ID [speaker002:] Username: jb941892 jb941892@email.com Order ID: 9442376768 [speaker001:] How did you want your refund back? gift card, add value to your account, paper check or credit card? [speaker002:] Credit card on file please [speaker001:] How much the purchase for? [speaker002:] $89 [speaker001:] Okay your account has been refunded. Is there anything else I can help you with? [speaker002:] That is all. Thank you [speaker001:] Have a nice day [speaker001:] Hi! This is Acme customer support. How may I help you today? [speaker002:] Hi! It has been 9 days and I still haven't recieived my package. Can you check my shipping status [speaker001:] I sure can. Can I start by getting your full name? [speaker002:] Sanya Afzal [speaker001:] Thanks Ms. Afzal, one moment while I bring up your account. I just need a little information to bring up the order. Can I get your username, email address and order ID? [speaker002:] safzal66@email.com safzal66 8604119528 [speaker001:] Perfect, thanks. And can I confirm that your order is 9 days late? [speaker002:] yes [speaker001:] got it. Would it be acceptable for you if I just shipped you an entire new order? [speaker002:] Yes that is fine [speaker001:] Great, I'll just need your address and I'll get the ball rolling on that. [speaker002:] 2815 1st Ave Raleigh, WA 20686 [speaker001:] What was the brand and item that you were missing? [speaker002:] Michael Kors [speaker001:] Was that a Michael Kors hat or was it another product? [speaker002:] jacket [speaker001:] okay. Your jacket is on the way! [speaker002:] thank you [speaker001:] Is there anything else you'd like help with today? [speaker002:] no thank you [speaker001:] Have a great weekend and we appreciate you shopping at Acme. [speaker001:] Hi, what can I do for you? [speaker002:] I want to log into my account, but I forgot my username. Can you help me? [speaker001:] Sure, can I have your name please [speaker002:] My name is Rodriguez Domingo. [speaker001:] Okay, I need to verify your identity, can I have your zip code and phone number please [speaker002:] My zip code is 47733. Phone# is 011 189 5099 [speaker001:] Thank you, your username is rdomingo1 What else can I do for you? [speaker002:] Nope, that's it. Thank you so much. [speaker001:] Have a good day [speaker001:] Hello, how may I help you? [speaker002:] I want to check the status of my account, I think I may have some credits missing. [speaker001:] I can help you with that, could I start by getting your full name please? [speaker002:] Joyce Wu, and the credits are from a promotional package I bought. [speaker001:] Okay, hi Joyce, thank you for that. Let me just enter this in here. Okay, I see your account here, let me just check on the credits. Hmm, I'm actually seeing your credit here on my end. Could you try logging out and back in to see if the credit appears for you? [speaker002:] Okay, I'll do that. [speaker001:] Okay, feel free to contact us again if you still need help. Is there anything else I can do for you? [speaker002:] That's all, thanks. [speaker001:] Have a good day! [speaker001:] hi how can I help you? [speaker002:] hello [speaker001:] welcome to AcmeBrands, what's up? [speaker002:] i forgot my user name and i cant get into my account! My name is Crystal Minh [speaker001:] i can help you with that. what is your name? I need you zip code, phone number & email please are you there? [speaker002:] 87779 Phone Number: 701-5359 dont have my email [speaker001:] that's fine. Your username is CMinh1 is there something else you are trying to do today? are you able to get into your account now? [speaker002:] that is all i am in! thanks! [speaker001:] great. i am very glad. If that is all then have a nice day [speaker001:] Hello. How can I help you today? [speaker002:] Well, I'm having a very odd day today The weather here is so odd! Snow in April can you believe it? And then I got a strange email from you It says that I ordered two Michael Kors shirts But I remember only ordering one shirt Can you help me figure this out? [speaker001:] Hmm Ill be happy to take a look into this. May I have your name please? [speaker002:] Sanya Afzal [speaker001:] Can I also have your Account ID and Order ID? [speaker002:] yes, of course JXYPFWHDKO 9049951997 [speaker001:] Im looking at your order now. I can see a purchase and charge for one shirt. It appears that the email was wrong. [speaker002:] Then why did my email say I had two? Can you please confirm that I will only receive and be charged for one shirt? [speaker001:] There was an error on the email I just confirmed it. I checked the order and see a purchase and charge for one shirt. [speaker002:] All right, good [speaker001:] If you check your bank account you will see a charge for one shirt. [speaker002:] That's what I wanted to hear [speaker001:] Great. Anything else I can help you with? [speaker002:] Yes, you're correct. I see that now [speaker001:] Awesome. [speaker002:] No. You've addressed my concerns [speaker001:] Sorry about the email Have a great day. [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Hello, I would like to get a refund please. [speaker001:] Sure thing, could you elaborate a little more on the reason behind the refund? [speaker002:] Yes, I just bought this T Shirt, but I changed my mind. I believe the item hasn't shipped yet. [speaker001:] Alright I'll see what I can do to help. I'll need to pull up your account first. Can I have you full name please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you Alessandro. I'll also need to validate the purchase. For this I'll need your Username, Email Address and an Order ID [speaker002:] Username: ap506881 Email Address: ap506881@email.com Order ID: 0009663564 [speaker001:] Thank you, everything checks out. What was the value of the T shirt? [speaker002:] $84 [speaker001:] Alright. and how would you like to receive your refund [speaker002:] On the original method of payment if possible [speaker001:] Alright, Ill get that settup to go back onto the card we have on file. I'll also need your account ID to get that sent back to your card. [speaker002:] Hmm, I don't see an account ID. [speaker001:] That being the case I can instead send you a gift card or a check. I'll just need an address. [speaker002:] OK I will take a check. Address: 2557 Primrose Ave Jacksonville, WA 16178 [speaker001:] Alright, you should receive a check in the mail in 3-5 business days. Was there anything else I could help you with? [speaker002:] That is all. Thank you for your help. [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hi there [speaker002:] Welcome to customer service unit How may I help you today? [speaker001:] I need to get my package to me faster [speaker002:] First I need to get your information Give me your full name or account id [speaker001:] HBTUC9OSJL [speaker002:] Send me your full name [speaker001:] Sanya Afzal [speaker002:] Now I need to verify your order Send me your order id [speaker001:] 7650992943 [speaker002:] Please what is the shipping status of the item? [speaker001:] Out for delivery [speaker002:] This order has already shipped and changes can't be made to the delivery time. Your items will get to you today or tomorrow [speaker001:] Ah thank you [speaker002:] Expect your item very soon Would that be all for today? [speaker001:] how may i help you [speaker002:] hi there i seem to have forgotten my username. can you help? [speaker001:] i can certainly help you recover your username today, if that is your query, correct? i will first need your full name to pull up the account [speaker002:] sure Joseph Banter [speaker001:] after that i will need 3 of 4 of the following: full name, zip code, phone #, email address since i have your name, i only need 2 of 3 of the remaining above [speaker002:] 247-5991 9729 [speaker001:] thank you your username is jbanter1 [speaker002:] oh great, thank you [speaker001:] is there anything else i can help you with today [speaker002:] no that was it [speaker001:] have a good one! [speaker001:] Hello, how can i help you today [speaker002:] Hello, I would like to see why there seems to be an extra fee added to my order [speaker001:] Sure, to start could i get your Full name or Account ID please [speaker002:] Crystal Minh [speaker001:] Sorry i will need both and the order ID [speaker002:] 728WIO1MSX, 7398300240 [speaker001:] Okay looks like that fee was a mistake on our end I have went ahead and removed that from the order [speaker002:] Ok, great [speaker001:] Is there anything else i can help you with? [speaker001:] Welcome to AcmeBrands! How can I help you? [speaker002:] I heard some news and would like to check my status of my account because my subscrption was removed even though i wanted it still [speaker001:] OK, let's check WHat is your name please? [speaker002:] Joyce Wu [speaker001:] How did your hear about this change? [speaker002:] through some news [speaker001:] Let me see what the system says [speaker002:] ok [speaker001:] No, the system knows nothing of this change. Your account is in good standing. Sorry for any misunderstanding [speaker002:] Okay, thank you for helping me today [speaker001:] Is there anything else I can do for you? [speaker002:] That is everything [speaker001:] Have a great day! [speaker001:] Hello, how can I assist you? [speaker002:] I signed up for the premium subscription but money is tight and i was wondering if i could get an extrension on the payment this month. [speaker001:] May I have your full name and the account ID? [speaker002:] yes, it's Alessandro Phoenix and my account id is O3KGRN00KD [speaker001:] And do you have an order ID? [speaker002:] yes its 9577464276 [speaker001:] What is your membership level? [speaker002:] it is gold [speaker001:] Gold members are always eligible for an extension on payment. Let me process that for you now. [speaker002:] thank you [speaker001:] Ok, your payment due date this month has been extended. [speaker002:] that is awesome! thanks. [speaker001:] Is there anything else I can help you with today? [speaker002:] nope that is it, thanks! [speaker001:] Have a wonderful day. [speaker001:] Hi how can I help you [speaker002:] Can you check the status of my account. My premimum subscription seems to have been removed [speaker001:] Of course what's your full name [speaker002:] Crystal Minh [speaker001:] Can I get your account id and order id [speaker002:] Im sorry i dont have that now [speaker001:] Hm just a moment [speaker002:] hmm maybe i didnt sign up yet. My spouse told me about it [speaker001:] Oh OK hold on. Yes, it looks like that is the case, your spouse must have been confused [speaker002:] Ah dang thank you for your help. I guess ill sign up for my account then [speaker001:] OK have a nice day [speaker001:] Hello. How may I help you today? [speaker002:] Hi, I'm curious about this white CK shirt, does it shrink. It's the Calvin Klein $59 shirt, I need the right size. [speaker001:] Let me take a look for you. One moment. In order to minimize shrinking you will want to wash them in cold water. [speaker002:] ok, got it, I'll order a larger size, just in case, sometimes I forget. Thanks, I appreciate it, goodbye [speaker001:] No problem. Have a great day. [speaker001:] Hello. How may I assist you today? [speaker002:] I was charged twice for my subscription [speaker001:] Okay. What's your name? [speaker002:] Alessandro Phoenix [speaker001:] Can I have your account and order IDs please? [speaker002:] 3Z7F0IRNLF 9974263074 [speaker001:] What's your membership level, Alessandro? [speaker002:] Silver [speaker001:] I can give you a refund of $10 for the charge. [speaker002:] I would appreciate it [speaker001:] I've refunded your account $10. [speaker002:] thanks for that [speaker001:] Is there anything else I can help with? [speaker002:] that was all thanks [speaker001:] Great. Thanks so much for your time. Have a great day! [speaker001:] Hi, there. How can I help you? [speaker002:] Hi! I wanted to know what status of my premium subscription shopping service You see I would like to keep the subscription and wanted to know if there is a balance on the account [speaker001:] Okay, I can help you with that. [speaker002:] Thank you [speaker001:] May I have your name? [speaker002:] Joyce Wu [speaker001:] May I have your Account ID and Order ID? [speaker002:] Account ID: EU3WIXW1C7 Order ID: 5845838487 [speaker001:] I am going to pull up your subscription status. Okay, your subscription is active and your bill of $20 is due today. [speaker002:] Can I pay now? [speaker001:] You sure can. [speaker002:] Thanks [speaker001:] I'm going to send you a link so that you can check your status yourself in the future. Do you know your Username? [speaker002:] Am not sure [speaker001:] It's jwu1 [speaker002:] Thank you Appreciate your help [speaker001:] You are very welcome. Is there anything else you need today? [speaker002:] Thats all. Thank you [speaker001:] Have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] I want to get a refund before my item ships, I actually changed my mind about an order [speaker001:] Ok sure. May I have your name please? [speaker002:] Albert Sanders [speaker001:] Can I also have your account ID and Order ID? [speaker002:] Account ID: CWR9DPFHEP Order ID: 2314751447 [speaker001:] And how would you like that refunded? [speaker002:] Debit card [speaker001:] Great. One moment please. And how much was your purchase for? [speaker002:] 89.99 [speaker001:] I have credited back your card. It may take a business day or two to reflect. [speaker002:] Thanks. That's all I needed! [speaker001:] Great have a nice day. [speaker001:] Hello, how can i help you? [speaker002:] I ordered a pair of boots and they are the wrong size and I would like to see about returning them. [speaker001:] I will be happy to help you with this issue. Can i get a name please. [speaker002:] Sanya Afzal [speaker001:] I found your account, Sanya. I now need to validate your purchase and for that I need an username, email and order id. [speaker002:] safzal16 safzal16@email.com Order ID: 5852467773 [speaker001:] Thank you everything look good. Now can I get your level membership, please. [speaker002:] Silver [speaker001:] Can i get your purchase date now [speaker002:] 09232019 [speaker001:] Unfortunately You will be unable to make a return. To much time has passed. [speaker002:] Could you tell me what the time limit is? [speaker001:] it cuts off 6 months from date. You are a bit passed that. [speaker002:] ok thank you [speaker001:] Can i help you with anything else? [speaker002:] no that is all [speaker001:] Have a great day. [speaker001:] Hello, Thank you for contacting us. How may I help you? [speaker002:] Can you confirm that my item will be shipped tomorrow? I got an email that is saying it won't be shipped for three days [speaker001:] Sure one moment let me look into that for you. [speaker002:] my name is Joseph Banter so you can look up the account [speaker001:] I'll need bit of information from you so I can verify your order and validate the purchase as well. Thank you for providing your Name for account look up. First I'll need your Account ID and order ID please. [speaker002:] 0U4CLAXFCQ 3917487669 [speaker001:] Thank you, I was able to verify your identity. Next could you provide me with your Username and Email address so I can check on the order? [speaker002:] josephbanter669 josephbanter669@email.com [speaker001:] Great. Everything looks good. [speaker002:] alright [speaker001:] You said you recieved an email that the order wont be shipped for 3 days correct? [speaker002:] yeah, it was supposed to be sent out tomorrow afternoon though [speaker001:] Let me check with the system and see if the email is valid. It looks like the email is valid and the order will be shipping in 3 days. How would you like to go about correcting the error? Would you like to change the shipping date to tomorrow? [speaker002:] if we could yes that would be great [speaker001:] Alright. I've changed the shipping date so it will be sent out tomorrow. Was there anything else I could help you with today? [speaker002:] no that was all thanks [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello, how can i help you [speaker002:] Hi, my name's Sanya Afzal I'm sorry, and a bit embarrassed, to say that I've completely forgotten my username [speaker001:] Ill be happy to help you retrieve your username. [speaker002:] Great, thanks [speaker001:] I need to verify identity first though. I need zip code and phone number. [speaker002:] Zip is 51205 018-7914 [speaker001:] thank you. Now i will give you your username. Safzal1 Do you need anymore help [speaker002:] No, that's perfect. Thank you very much [speaker001:] Have a great day [speaker001:] hi my anme is David Williams [speaker002:] Hello! How are you today? [speaker001:] Very nice and good feel What was the purpose [speaker002:] How can I help you today? [speaker001:] yes [speaker002:] Do you need help with your order? [speaker001:] Yes dw048491 that is username [speaker002:] Thank you. What can I help you with about your order? [speaker001:] 0637 Lincoln Ave Baltimore, CA 4148 [speaker002:] May I have your order number? [speaker001:] 761-3983 [speaker002:] What is your email address? [speaker001:] dw048491@email.com [speaker002:] I'm sorry, can you verify your name again? that is not matching. [speaker001:] David Williams dw048491@email.com dw048491 [speaker002:] Thank you! That was my mistake. So how can I help you with your order? [speaker001:] Ok [speaker002:] Do you need a refund? [speaker001:] No [speaker002:] What can I do to help you? [speaker001:] Finish for all [speaker002:] I don't understand. [speaker001:] I am finish this chat and leave my code [speaker002:] ok. thank you. [speaker001:] Hi, what can I do for you? [speaker002:] Hi! I would like to know the price of gift wrapping. I want to buy something for my niece but I can not wrap [speaker001:] Gift wrap is available and costs 4.99 per item based on availability. We also allow the option of adding up to 300 characters with any gift-wrapped purchase. You must specify a separate message for each item you are gift-wrapping, even if it is a rep [speaker002:] Thank you so much [speaker001:] Is there anything else I can do for you? [speaker002:] No thank you! You have answered all my questions [speaker001:] Have a good day [speaker001:] Hello, how can I help you? [speaker002:] I placed an order for a Tommy Hilfiger shirt and my confirmation says I ordered 2 when it should only be one [speaker001:] Let me check on that. Can I get your full name account ID, and order ID? [speaker002:] David Williams Account ID: QWHRWXYMDP Order ID: 1526447304 [speaker001:] Hello, it looks like the email was wrong. I can assure you were only charged for one item Anything else you need? [speaker002:] Thank you. I just wanted to make sure. Nope that is all [speaker001:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I was charged twice on my bill for my premium subscription [speaker001:] I apologize I would happy to look into this for you. [speaker002:] Okay [speaker001:] May I have your full name and account id? [speaker002:] Albert Sanders QHRWHD5RID [speaker001:] Thank you Albert, may I have your order id? [speaker002:] 4093854090 [speaker001:] Thank you. May I have your membership level please? [speaker002:] silver [speaker001:] How much were you overcharged? [speaker002:] $99 [speaker001:] I am going to issue you a refund. [speaker002:] Okay, thank you [speaker001:] Is there anything else I may help you with today? [speaker002:] That is everything [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how may I help you? [speaker002:] Hello there. I need to check my order status but I can't remember my online password. [speaker001:] I can help you recover that. Could I get your name, please? [speaker002:] Sure, it's Sanya Afzal. [speaker001:] Thanks, Sanya. Do you know your username? [speaker002:] yes i do. it's sanyaafzal829 [speaker001:] Great, I can generate a new password for you. I'll need either your PIN number or answer to your secret question. [speaker002:] ok my pin number is 983591 [speaker001:] Your new password is mk5w8iktlzn [speaker002:] ok thanks! [speaker001:] Is there anything else I can do for you? [speaker002:] nope that it [speaker001:] Have a good day! [speaker001:] Hello [speaker002:] Welcome to AcmeBrands. How may I help? [speaker001:] I want to change the primary payment method for my account, since it's not showing up correctly [speaker002:] Ok. I can help. [speaker001:] Yes, please help me [speaker002:] May I have your full name or account ID [speaker001:] My name is Chloe Zhang and my account username is cz566598 [speaker002:] OK. I have pulled up your account. What is your current payment method? [speaker001:] Sweet Currently I am paying by debit card I want to pay by credit card now [speaker002:] OK. I will need your zip code and email address [speaker001:] Sure, my email address is cz566598@email.com and my zip code is 39850 [speaker002:] Thanks. I have verified your ID [speaker001:] Thank you [speaker002:] You're welcome. I added the payment method as credit card. Anything else? [speaker001:] Hi! How can I help you today? [speaker002:] I have the premium subscription and I need to pay for it so I don't lose it! [speaker001:] Oh no! Can I please have your full name or account ID? [speaker002:] Sure don't want to miss out on all those perks! [speaker001:] Absolutely! [speaker002:] Albert Sanders Account ID: YP9JPQOIVX [speaker001:] and the order ID please. [speaker002:] 2469985511 [speaker001:] How much do you want to pay today? The standard subscription is $99 [speaker002:] All of it please. [speaker001:] Great, now I am going to need your credit card number. [speaker002:] Can you use the one on file? [speaker001:] Absolutely! [speaker002:] Perfect! [speaker001:] I have successfully renewed your subscription. Is there anything else I can help you with today? [speaker002:] That was it. Thanks for all your help. [speaker001:] Great, we appreciate your business with AcmeCorp and have a good day! [speaker002:] You too. [speaker001:] I appreciate it. [speaker001:] Hello, how can I help you [speaker002:] I want to return the boots I ordered. The color is much different from what I expected. [speaker001:] I'd be happy to help you with that. Can I get a name [speaker002:] Yes, Chloe Zhang [speaker001:] Okay, chloe I now need to validate purchase. Can I get a username, email and order id [speaker002:] My order id is 3978200954 chloezhang782@email.com My user name is chloezhang782 [speaker001:] Thank you, everything looks good. What level memeber are you [speaker002:] I think silver level [speaker001:] When did you purchase your item [speaker002:] September 9 of last year. [speaker001:] Okay, you will be able to make the return! I will need to make your shipping label now. Can I get your address [speaker002:] 4103 Kennedy St Brighton, WA 6274 [speaker001:] Thank you! Do you w ant to process your return by mail? [speaker002:] Sure. [speaker001:] Thats all i need, your return will go through did you need anything else? [speaker002:] No, that's it. Thanks so much! [speaker001:] Have a great day [speaker001:] Hello, how may I help you today? [speaker002:] The website is running extremely slow today. The page expires before it loads and I don't think it is on my end. Have you been having issues with it? [speaker001:] I am sorry to hear this. Let's see if we can narrow this down. If you don't mind, let's try a couple of troubleshooting steps and see what happens. [speaker002:] Okay [speaker001:] First, are you able to visit other websites and the speed is fine? [speaker002:] Let me check Yes, I don't have issues with other site [speaker001:] Ok so that narrows that down to our site. Let's try a couple other things. First, try logging completely out of your account then logging back in. It is sometimes a cookie issue. [speaker002:] Okay That did it! [speaker001:] Oh excellent! That is usually what the problem is, is a cookie issue. I am glad we got that fixed for you. Is there anything else I can help you with today? [speaker002:] Thanks for letting me know It is up and running great now [speaker001:] You have a wonderful rest of your day! [speaker001:] hi i ordered an item wanted to know my status of the shipping? [speaker002:] Hi there, and welcome to Acme support. I'd be happy to assist you with that What was it specifically about your order you were wanting to find out? [speaker001:] let me know if its shipped Order ID: 7025385852 [speaker002:] Sure. Can I get your full name first? [speaker001:] Name: Sanya Afzal [speaker002:] Thanks, one moment please. Did you receive an e-mail or anything about your shipment? [speaker001:] no wanted to know if its shipped that's it [speaker002:] Ok, we can't actually see that on our end right now, but you should be able to see on your screen if you are signed into your account, it should have a field labelled "Shipping status:" [speaker001:] ok [speaker002:] can you see that there? [speaker001:] i see it thanks [speaker002:] and tell me what it says? [speaker001:] thanks for your help shipped [speaker002:] Ok, so what did you need help with actually? [speaker001:] the status of my shipping thats it you just tol me where i can find it [speaker002:] I can handle shipping issues, like changing your address, or upgradingdowngrading the serive level service level, sorry Ok, was there anything else I can help you with? [speaker001:] no [speaker002:] Alright then, have a great day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi, I made an order, but I'm afraid I've changed my mind and I need to cancel it [speaker001:] No problem, just a moment. Wont be much longer, my sincere apologies! Can I please have your full name or account ID? [speaker002:] Joseph Banter I don't have an account ID, this was a guest order [speaker001:] Great, now I'm going to need your Order ID. No problem. [speaker002:] Order ID is 6403188446 [speaker001:] I am going to also need your email address. [speaker002:] jbanter2@email.com my username is just jbanter2 [speaker001:] Great! Purchase validated. [speaker002:] Excellent. I was hoping you could just cancel that and initiate a refund before it ships [speaker001:] Where do you want the refund? Valid options are Gift card, account value, a check, or a credit card refund Absolutely! That won't be a problem. [speaker002:] a credit card refund would be best [speaker001:] Great, just a moment. How much was the purchase? [speaker002:] $64 for the Calvin Klein Jacket [speaker001:] I have refunded the order, is there anything else I can do for you today? [speaker002:] No, that's everything. Thank you so much [speaker001:] Great, we appreciate your business with AcmeCorp and please have a good day! [speaker001:] Hello, how can i help you. [speaker002:] Hi, I would like to move my shipment to next week delivery. I will not be around this week. [speaker001:] Okay, I will be happy to help you with that. [speaker002:] Thank you. [speaker001:] Can i please get a name. [speaker002:] Joseph Banter [speaker001:] Okay i just found your account. You would like to change delivery time correct? [speaker002:] Yes please. [speaker001:] I will need to verify your identity first. Can I get a name, account id and order id [speaker002:] Joseph Banter Account ID: LWNHNNY0IR Order ID: 8146768278 [speaker001:] Now can I ask for the status of the shipment currently? [speaker002:] Delivered [speaker001:] Im afraid there is nothing we can do about it then. [speaker002:] Oh okay, i guess thats all. [speaker001:] do you need anymore help? [speaker002:] That is everything. [speaker001:] Okay have a great day. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi there. I got an issue with my account, my name is spelled wrong. Can it be fixed? [speaker001:] Absolutely. Can I get your account ID please? [speaker002:] Let me see here, my username is davidw33, if that'll help you [speaker001:] Can I get your full name? [speaker002:] It's "David Williams" on here [speaker001:] Thank you, David. I just need to verify your identity. Can I get your zip code and phone number please? [speaker002:] My zip code is "6971" [for some reason, there's only 4 digits!] and I don't have a phone #. My email is davidw33@email.com, though [speaker001:] Perfect! Thanks, David! Alright let me just update your name in the system. [speaker002:] David Williamson is my name [speaker001:] Perfect. Okay. Thank you David. I have updated that. Is there anything else I can help you with today? [speaker002:] No that will do it. You made it easy, so thank you! Good day:] [speaker001:] Thank you! Have a great day! [speaker001:] I would like to know more about a product [speaker002:] Welcome to AcmeBrands. How may I help? Sure. Which product? [speaker001:] Product: jeans Brand: Tommy Hilfiger I would like to know if this shrinks after washing [speaker002:] The jeans will not shrink. Please turn them inside out when washing to preserve the color. Use cold wash option as well Hang dry is preferred, but a normal dryer works as well. [speaker001:] OKay, thank you for the information [speaker002:] You're welcome. Anything else I can help with? [speaker001:] Hello [speaker002:] Hello, how may I help you? [speaker001:] I need to check the status of my account The subscription got taken off my account even though I want it [speaker002:] Okay, can I have your full name? [speaker001:] I'm a Gold member and my name is Sanya Afzal [speaker002:] And how did you find out about the subscription being removed? [speaker001:] I was on my profile and it was removed. I'm not sure how [speaker002:] Did you receive an email, or did you hear from your spouse or the news? Just need to clarify how you found out, that's all. [speaker001:] I heard it from my spouse. He said to check my account. [speaker002:] Okay great, thank you for that information. [speaker001:] Can I have it back [speaker002:] Yes, I'll add the subscription back right now. [speaker001:] Thank you [speaker002:] Great, can you see that the subscription is now active on your account? [speaker001:] Yes, I can [speaker002:] Awesome! Is there anything else you need today? [speaker001:] That'll be it Thank yuo [speaker002:] Okay, you're welcome. Have a nice day. [speaker001:] Thanks for choosing AcmeBrands! How can I be of assistance? [speaker002:] I'm concerned because the cost of shipping for my order was too high. [speaker001:] Okay, I'm happy to take a look at that for you. One moment, please. Can you please send me your full name so that I can pull up your account? [speaker002:] yes Sanya Afzal [speaker001:] Thank you, Sanya. While I do that, please send me your email address, username, and order ID, so that I can validate your purchase. [speaker002:] sanyaafzal391@email.com, sanyaafzal391, 9843475977 [speaker001:] Thank you! While I validate your purchase, can you please tell me what the shipping status of your order is? [speaker002:] Order Received [speaker001:] Thank you! Since it's very early in the process, we can fix this. I'm unable to change the actual shipping options on the order, but now that you want to switch your shipping preference, what I can do is cancel the order, and then you can place it again with the updated shipping costs. Would you like to do that? [speaker002:] that would be fine [speaker001:] Okay Sanya, you're all set! Can I help you with anything else? [speaker002:] that is all thank you [speaker001:] Okay, have a great day! You're welcome! [speaker001:] Hi How may I help you today? [speaker002:] Hi! Can I ask about the membership. What levels are there and what benefits from each level? [speaker001:] I can assist with that. Give me a moment while I pull up the information [speaker002:] Thank you [speaker001:] We have 3 levels of membership! Bronze, Silver and our top level gold. all members are invited to holiday parties with a free open bar and free flights Bronze members save on shipping and get excluxsive promo codes silver members get all of bronze benefits and customer service can make purchases for them Then gold includes all of bronze and silver perks along with unlimited refunds Does that answer your questions? [speaker002:] thank you. Yes it does [speaker001:] Great! Enjoy the rest of your day [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I would like to change my phone number on my account. It's off by one digit. [speaker001:] Sure, let me get right on that for you. May I ask who am I speaking with today? [speaker002:] Thanks! My name is Alessandro Phoenix. [speaker001:] May I have the phone number that you currently have listed? [speaker002:] My correct phone number is 395-4762. The one I have listed is 394-4762, just need to change the 4 to a 5. [speaker001:] Thanks, so much. And if you don't mind, I need to verify your identity with 3 things. First, may I have your zip code? [speaker002:] Sure! Zip code is 94435. [speaker001:] Thanks. Second, may I have your user name? [speaker002:] My username is ap028425. [speaker001:] Great. Last, may I have your email address? [speaker002:] Email address would be ap028425@email.com. [speaker001:] Great, you're all verified. I'm changing this for you right now. [speaker002:] Thanks so much for your help! I really appreciate it. [speaker001:] Okay, your phone number has been updated. Is there anything else I can assist with your today? [speaker002:] That's all I need at the moment. Thanks again! [speaker001:] You're welcome, have a wonderful rest of the day. [speaker001:] Hello? Is anyone home? [speaker002:] Hello, how may I help you? [speaker001:] Hello There seems to be a problem with my order. I need to check on the status because the payment method seems to be wrong. Can you do that for me? [speaker002:] Sure, I need your full name or account ID. [speaker001:] My name is Chloe Zhang and my Account iD is QTMWHZKUKJ [speaker002:] Thank you, may I have your order ID? [speaker001:] Yeah, it's 7718306342 [speaker002:] Do you know what the shipping status of the order is? [speaker001:] It says "Delivered" [speaker002:] It appears that your payment did go through. If you would like, we can change your payment method for future orders. [speaker001:] What do you mean it didn't go through? [speaker002:] It did go through, your payment worked fine. [speaker001:] So now it went through? What? [speaker002:] Yes, please read the initial statement closely. [speaker001:] Ah yes, I read it wrong Sorry about that [speaker002:] No problem at all [speaker001:] I want to make sure I use my debit card on all future orders [speaker002:] Sure, let me change that for you [speaker001:] Okay [speaker002:] Done, is there anything else you need help with? [speaker001:] No, thank you. [speaker002:] Okay, have a nice day. [speaker001:] Hi, how can I help today? [speaker002:] Good afternoon! I was actually wanting to know more about the return policy? I'm planning to buy stuff for a friend and not sure if they will like it or not. [speaker001:] I see, is it a specific item that you have a question about? [speaker002:] No, not a specific item [speaker001:] Okay, let me look in to that for you. [speaker002:] Okay thank you. [speaker001:] Could I get your name please? Return policy is determined by membership level. Gold members can return items with no exceptions. Silver members must return within 6 months. It's 90 days for Bronze members. 30 days is the limit for all other members. Can I help with anything else? [speaker002:] Ohh okay. No that would be all. Thank you for your help. [speaker001:] Have a nice day. [speaker001:] Hi, and how may I help you? [speaker002:] Hi, I'm trying to make a purchase but my credit card keeps being rejected [speaker001:] Okay, I can help you with that. Could you first try entering the information again and seeing if it works? [speaker002:] I have tried many times. It keeps saying my card is considered invalid. Can you tell me why? [speaker001:] It may be saying that because you need to log out and back in for security reasons, could you try that? [speaker002:] ok I've done that but it's still not working [speaker001:] The card is not expired, correct? [speaker002:] It's not, no [speaker001:] Okay, I can make the purchase for you on my end. I will need your credit card number and expiration date [speaker002:] ok sounds good I don't have my card with me right now I'll have to come back [speaker001:] Okay, is there anything else I can help with? [speaker002:] no thank you that's it I'll call back with my card, thanks! [speaker001:] have a good day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi, I looked at my statement and see a charge and I did not buy anything [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Joseph Banter 3382052972 [speaker001:] Could I have your username and email address to validate your purchase? [speaker002:] jb652512@email.com jb652512 [speaker001:] Thank you Let me check the system about your order. I do see the problem, let me credit your account for the charge. [speaker002:] So nobody has my account info [speaker001:] No, it was just an error. [speaker002:] Thank you for the help and checking [speaker001:] I apologize that it happened. Can I help you with anything else? [speaker002:] no i appreciate your help [speaker001:] Have a good day. [speaker001:] Hi how can I help you [speaker002:] I want to change my payment method [speaker001:] OK just a moment Can I get your full name [speaker002:] Joyce Wu [speaker001:] What is your current payment method [speaker002:] credit card [speaker001:] Can I get your zip code, phone number and email? [speaker002:] 16066 jwu98006@email.com 966-8338 [speaker001:] And your new payment method [speaker002:] paypal [speaker001:] That's it, you're all sey Anything else today [speaker002:] no, that's it [speaker001:] Have a nice day [speaker001:] Good afternoon, how can I help you today? [speaker002:] Can you tell me how much overnight shipping costs? [speaker001:] I can look this up for you. Can I get your full name or Account ID? [speaker002:] Norman Bouchard [speaker001:] Thanks Norman. Overnight shipping is based on weight. It is $39.99 for 5 pounds and under, $54.99 for 10 pounds and under and all other items are $69.99. [speaker002:] alright [speaker001:] This if for continental United States. It will be $10 higher for Hawaii and Alaska. Did that answer your question Norman? [speaker002:] understood thanks for the info yes it did [speaker001:] Is there anything else I can help you with today? [speaker002:] no that was all thanks [speaker001:] Thanks, you have a great day Norman! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi! I am hoping you can help. I just ordered something and my email confirmation shows 2 items. Can you check on the status for me? [speaker001:] Sure. Let me look into that. May I have your full name or account ID [speaker002:] Sure, my name is Albert Sanders [speaker001:] Thanks Albert, I have pulled up your account. I now need your account ID and order ID [speaker002:] Account ID is JFBOWC8NZO Order ID is the 6257267792 [speaker001:] Thanks. I was able to verify your ID. One moment while I check our system. It appears to be an error on our end. What is the shipping status? [speaker002:] Oh, it says it is Out for Delivery [speaker001:] Ok. Please wait for the item to arrive. Please contact customer support and we will be able to help you. [speaker002:] Ok, sounds good! Thank you [speaker001:] You're welcome. Anything else I can help with? [speaker001:] hi how can I help you today? [speaker002:] I forgot my username can you find it for me? [speaker001:] oh sure do you only want to recover your username? or would you also like to do something else? [speaker002:] I want to log into my account I forgot my username I am not 100% sure that I know my password so can you give me the username first so i can test my password [speaker001:] can I have your full name [speaker001:] Hello. How may I help you? [speaker002:] Hi I have a question about my account. I'm not sure but I think my premium subscription is expiring soon can you check? [speaker001:] Of course. May I Have your full name and account ID please. [speaker002:] Chloe Zhang PNNIKPNUEY [speaker001:] Thank you Chloe. May I have your order ID now please? [speaker002:] 5668238014 [speaker001:] Thank you. Let me see about your subscription. It seems your subscription is already expired. [speaker002:] oh no... [speaker001:] The due amount is $14. Would you like to pay that now? [speaker002:] yes [speaker001:] Your account is paid and your account is active again. Is there anything else I can help you with? [speaker002:] great! i'm good now [speaker001:] Have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi I want to know more about a product because I am thinking of buying it [speaker001:] Certainly, what product did you have in mind? [speaker002:] A Tommy Hilfiger Shirt [speaker001:] Excellent choice, and what question did you have about it? [speaker002:] I want to know how long is the arm length [speaker001:] Of course, give me one moment to look this up for you. So here is what I found. [speaker002:] Okay [speaker001:] The arm length will depend on the size your order. Small is 32 inches, medium is 34 and finally large is 36. [speaker002:] Okay. Thanks [speaker001:] Certainly, is there anything else I can help you with today? [speaker002:] Thats all [speaker001:] Thank you and you have a wonderful rest of your day! [speaker001:] Hi I need some help I am trying to add a pair of boots to my cart but it is not letting me I am not sure how to proceed I am not computer savy lol so any suggestions that you can give me would be great. [speaker002:] Hello I am sorry you have this problem I will try and help you resolve this issue [speaker001:] Thank you I appreciate the help [speaker002:] Give me your full name or account id [speaker001:] my account number is 32415568 [speaker002:] Now I need you to follow this instructions one after the other and see if we can solve the issue [speaker001:] ok [speaker002:] Please refresh the page and add the item again [speaker001:] I will go ahead and refresh the page and try adding them to my cart again. It did not work can you give me another solution to try [speaker002:] Ok. Try to log out and log back in. Add the item again [speaker001:] Ok I will try to log in and out again No it did not work. I just want to make sure that you have the right account. My name is David Williams [speaker002:] Yes I do [speaker001:] Ok just wanted to double check. Thank you [speaker002:] Please check if the item is out of stock. It would be listed on the both left hand side of the product page [speaker001:] Ok I will double check. Yes the item is out of stock. That is why it would not add. [speaker002:] I am very sorry but as you can see the product is presently out of stock. Keep an eye on the product page, you can place your order next time we restock the item. Sorry for the inconvenience [speaker001:] I will try to check back later to see if it is available. Thank you for all of your assistance. I hope you have a good day. Thank you [speaker002:] Would this be all for today? [speaker001:] Hi, how can I help you? [speaker002:] Hi I'm trouble adding an item to my cart. Can you help [speaker001:] Sure, let's see what we can do. Can you try to refresh the page and see if it works? [speaker002:] That didn't work. Anything else? [speaker001:] Try to log out of your account, then log back in. [speaker002:] That worked. Thanks! [speaker001:] Great, happy it works. Have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] What has to happen for a subscription to be cancelled? [speaker001:] I see, so would you like to cancel a subscription? [speaker002:] I'm not sure, I I'm thinking about buying some stuff and am just wondering what the terms for cancellation are. [speaker001:] I see. May I have your full name or Account ID? [speaker002:] Sanya Afzal [speaker001:] Ok, apologies for the wait, I have found the answer I think you are looking for. [speaker002:] ok [speaker001:] You can cancel your subscription anytime you want and will not be charged for future months. [speaker002:] ok [speaker001:] For this month you are still responsible though and it will run to the end of the month. [speaker002:] ok, thanks [speaker001:] Of course, is there anything else I can help you with today? [speaker002:] No, that's all I needed [speaker001:] Thank you for your business and I have a wonderful rest of your day! [speaker001:] Hello, how may I help you today? [speaker002:] My cart isn't updating. I'm trying to add something to it but anytime I do, it just still looks empty like I didn't put anything in there. [speaker001:] I apologize for the issue you are having with your shopping cart. [speaker002:] It's okay I know it's not your fault. [speaker001:] Can you please try refreshing the web page and adding the item again? [speaker002:] Okay, one moment and I'll try that. This is frustrating. That didn't work. [speaker001:] Can you please try logging out of your account and logging back in? I am sorry for the inconvenience. [speaker002:] It's okay. I'll try that now. One sec please. Okay I don't know what happened. I tried that and put the jacket in the cart and now it's there so that somehow worked. You're a lifesaver! [speaker001:] Awesome. I am glad it's working for you now. Is there anything else I can help you with today? [speaker002:] No that was all I needed. Thank you so much! [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] I am trying to sign into my account but lost the phone to use for my two factor authentication: [ [speaker001:] I can help you reset this. Could I have your name, please? [speaker002:] David Williams [speaker001:] Thanks, David. I also need the email of the account. [speaker002:] dwilliams062@email.com [speaker001:] Okay, I'm sending a link to reset the authorization now. [speaker002:] Thank you! [speaker001:] You should also follow the guidelines in this link to be secure on the net. Is there anything else I can help with? [speaker002:] Nope that's all for today [speaker001:] Have a great day! [speaker001:] Hello How can I help you? [speaker002:] just checking to see whats going on with my return [speaker001:] I will check on that for you. Could I have your full name or account id? Hello Are you still there? [speaker002:] Crystal Minh ID: 2498719970 [speaker001:] So did you already initiate a return? [speaker002:] yes [speaker001:] So you just want to know the status? [speaker002:] but I wanted to add another item to the return [speaker001:] Ok [speaker002:] Product: Boots Brand: Michael Kors Amount: $94 [speaker001:] Let me have your username, email address and order id. [speaker002:] Email Address: cm707173@email.com Order ID: 2498719970 [speaker001:] and the username [speaker002:] Name: Crystal Minh Username: cm707173 [speaker001:] Thank you. Could you tell me the amount of the previous refund? [speaker002:] 100 [speaker001:] The refund has been updated to include the boots. [speaker002:] ok thanks [speaker001:] Is there anything else that I can help you with? [speaker002:] no thats it [speaker001:] Have a nice day [speaker002:] you too [speaker001:] Goodbye [speaker001:] Hello, thanks for contacting AcmeBrands. How can I help today? [speaker002:] I need to see about returning a pair of jeans. I got the wrong size [speaker001:] Sure, can I have your full name or account ID please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you Alessandro. Can I also have your username, email address, and order ID please? [speaker002:] alessandrop692 alessandrop692@email.com Order ID: 4981388038 [speaker001:] And can I also have your membership level? [speaker002:] Silver [speaker001:] And do you have your receipt? [speaker002:] Yes [speaker001:] Great you are qualified to return your order. Can I have your address for the shipping label? [speaker002:] 6970 2nd Ave, Baltimore MI 84811 [speaker001:] Finally, how would you like to process your return? You can return by mail, in store, or at one of our drop off centers. [speaker002:] By mail please [speaker001:] Great, your return has now been processed. Is there anything else I can help with today? [speaker002:] No that is all [speaker001:] Great, thank you and have a wonderful day! [speaker001:] What is the refund policy of your website? [speaker002:] Hi! I can help with that Give me one moment. We accept refunds on orders that have not yet shipped as long as you have all the information on the order Does that answer your question? [speaker001:] yes [speaker002:] Great! Can I help with anything else today? [speaker001:] no [speaker002:] Have a great day [speaker001:] Hello [speaker002:] how may i assist you [speaker001:] I'm trying to buy something but my credit card keeps getting rejected by the site. [speaker002:] i see, so you are unable to make a purchase on our site, due to an invalid card error? [speaker001:] Yes that's correct Can you help me fix this? [speaker002:] i can assist with this may i please have your full name? [speaker001:] Crystal Minh [speaker002:] Ok Crystal, let's try and get this fixed have you already tried to re enter the card info? if not please do so now [speaker001:] Yes, I just tried to re-enter and it still isn't working. [speaker002:] understood now, please try logging out, and back into your account, to see if this fixes the error [speaker001:] Oh okay, I'll try that. One moment please. Hey it worked! Logging out fixed the problem. I can buy my clothes now, thank you for helping me. [speaker002:] awesome! is there anything else i can asist with? [speaker001:] No, that was all. [speaker002:] have a good day! [speaker001:] Hello! Thank you so much for choosing AcmeBrands. How may I assist you? [speaker002:] Hello, I would like to return an item I purchased as it has a stain on it [speaker001:] Of course! I'll be glad to assist you with that. Your full name, please? [speaker002:] Joseph Banter [speaker001:] To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] josephb9, josephb9@email.com, 2306076132 [speaker001:] Thank you, Joseph! And what is your membership level, please? [speaker002:] bronze [speaker001:] Do you recall your purchase date? [speaker002:] 2020-03-10 [speaker001:] Great! So that was within the last month, which means your item is eligible for return. [speaker002:] awesome [speaker001:] To generate a shipping label for you, may I get your full address, please? [speaker002:] 1418 Primrose Ave Raleigh, WA 59427 [speaker001:] How would you like to complete your return? Your can opt for By Mail, In Store, or your nearest UPS Drop Off Center. [speaker002:] mail please [speaker001:] You're all set! The return label and details for how to complete your return will be sent to you by email. Is there anything more I may help you with today? [speaker002:] that is all thank you [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] i need a refund status my order id is 7431504405 [speaker001:] Okay, can I get your full name please? [speaker002:] Rodriguez Domingo [speaker001:] No problem, Rodriguez. I'll just need a little more info. Can I get your username and email address? [speaker002:] rodriguezdomingo226 rodriguezdomingo226@email.com [speaker001:] I see that your refund is not started yet. [speaker002:] yes [speaker001:] I see that you started this refund over the chat and it should be credited to you shortly. [speaker002:] ok great [speaker001:] Just give it a few days and you'll be all set. [speaker002:] ok [speaker001:] Is there anything else that I can help you with today? [speaker002:] no thanks [speaker001:] Have a great day! [speaker001:] Thanks for contacting Acme. How may I help you today? [speaker002:] can you tell me how much to stitch my name on items. [speaker001:] Certainly, let me look into that for you. [speaker002:] thanks, i wanna buy some stuff but want it to have names on it [speaker001:] Yes, the cost of stitching is 30 cents per character for the first 15 characters, and then the price decreases to 20 cents per character for the next 15, and 10 cents for any additional characters [speaker002:] thats not too bad. thanks [speaker001:] You're welcome. Is there anything else I can assist you with? [speaker002:] thats all [speaker001:] Excellent. Have a great day [speaker001:] Hello, how can I help you? [speaker002:] i would like to get a refund on an item [speaker001:] Okay, can I have your name, so I can pull up your account? [speaker002:] Alessandro Phoenix [speaker001:] Thanks Mr. Phoenix, and what is the reason you'd like a refund? [speaker002:] nothing just changed my mind [speaker001:] Okay, can I have your username, email and order number? Are you still with me? [speaker002:] yes i am username: ap939291 email: ap939291@email.com and order number is 5254717006 [speaker001:] Okay, I was able to validate your purchase. How would you like to receive your refund? [speaker002:] credit card [speaker001:] Okay, and what is your account number? Are you still with me? [speaker002:] yes [speaker001:] Okay, what is your account number? [speaker002:] OD0ZMEQMUP [speaker001:] And what is the amount of the refund? [speaker002:] 49 [speaker001:] I've refunded $49, is there anything else I can assist you with? [speaker001:] Hi, how are you doing today? [speaker002:] Hello i want to check the status of my refund [speaker001:] Ok, can I please have your full name, username, email address, and order ID? [speaker002:] Name: David Williams Email Address: dwilliams147@email.com Username: dwilliams147 Order ID: 1050305672 [speaker001:] It looks like your refund status that you discussed with us by phone is in progress currently. [speaker002:] oky what is the payment method on file [speaker001:] It shows that you paidby credit card over the phone, does that sound correct to you? [speaker002:] perfect! thnk you thats all [speaker001:] You're welcome! You have a great day. [speaker001:] welcome, how can I help? [speaker002:] I wanna double check my refund status [speaker001:] OK I will need your name please And also your username, email & Order ID [speaker002:] Name: David Williams [speaker001:] thanks [speaker002:] Order ID: 7401259487 Email Address: davidw79@email.com Username: davidw79 [speaker001:] the system has found your order Your refund is in progress I see that you asked for it by chat. Is there anything else? [speaker002:] no [speaker001:] OK I hope that it shows up soon. I am sure you will let us know! Good bye for now! [speaker001:] Hello, how can I help you? [speaker002:] I needed to log into my account, but I can't remember my username. [speaker001:] Uh oh! I can help with that. To start, can I get your full name or account ID? [speaker002:] My name is Crystal Minh. [speaker001:] Thank you. Can you also provide 2 of these items: phone number, zip code, or email address please Are you still there? [speaker002:] My phone number is 350-594-5673, zip code is 89506 [speaker001:] Thank you! Your username is cminh1 [speaker002:] Thank you so much!! [speaker001:] Is there anything else I can help you with? [speaker002:] No, that was it. [speaker001:] Have a great day [speaker001:] Hello, how may I help you today? [speaker002:] I wanted to know more about the t-shirt I want to buy? It's a guess t-shirt [speaker001:] Okay, what are you wanting to know about the shirt? [speaker002:] Does it come in different colours? [speaker001:] Yes, the shirt comes in a large range of colors with dark brown buttons. [speaker002:] Ok thanks [speaker001:] Is there anything else? [speaker002:] I wanted to know how do you remove stain from a shirt? It's pasta sauce stain? [speaker001:] You will need to soak the shirt in cold water for around half an hour, scrub the area with dishwashing liquid with preferrably a toothbrush. Then wash with cold water. [speaker002:] Thank you [speaker001:] Anything else? [speaker002:] No [speaker001:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hey, I have a complaint. Can you help me? [speaker001:] Yes, of course. What is your complaint? [speaker002:] I completed my return, and the charge on my billing statement has NOT been reversed. What's the hold up? [speaker001:] I can look into that for you. Can you please tell me your full name or account ID? [speaker002:] Joseph Banter [speaker001:] Can you please tell me your username, email address, and order ID? [speaker002:] Username: jbanter3 Email Address: jbanter3@email.com Order ID: 7744100700 [speaker001:] Thank you. Are you sure that your username and email address are correct? [speaker002:] Yep Username: jbanter3 Email Address: jbanter3@email.com [speaker001:] Can you please tell me how long you've been waiting for the refund? [speaker002:] At least 10 days. [speaker001:] I apologize. There seems to have been a delay in processing your refund. I will get it fixed for you right away. [speaker002:] Perfect. Thanks for that. [speaker001:] One moment please. I've processed your refund. You will see the refund on your billing statement in a few days. Is there anything else I can help you with today? [speaker002:] That's it. Thanks! [speaker001:] Thank you. Have a great day! [speaker001:] Hello thanks for contacting AcmeBrands. How can I help today? [speaker002:] Hi. I see a pair of boots I really like on your website, but they are significantly more than other companies. Is this the best price you can offer? [speaker001:] Let me see, can I have your full name or account ID? [speaker002:] Account ID: 569PHQZO8I [speaker001:] OK, can I also have your full name and order ID? [speaker002:] Crystal Minh Order ID: 2793083116 [speaker001:] Thank you Crystal. Unfortunately, our prices change frequently based on a sophisticated pricing algorithm. We aren't able to guarantee a specific price on items and we do not price match competitors at this time. [speaker002:] That is too bad. Is there a manager than I can talk to who could possibly make an adjustment. [speaker001:] What I can do is offer you a promo code to use on your next order. [speaker002:] That would be helpful. [speaker001:] RM4ZY [speaker002:] Great, thanks!! [speaker001:] This promo code will be useful for the next 7 days. Is there anything else I can help with today? [speaker002:] Okay, I will be sure to use it before then. Thanks, that is all! [speaker001:] Great, thank you and have a wonderful day! [speaker001:] Hello, how can I help you? [speaker002:] Hi. I was charged for something but I didn't buy anything. Please help [speaker001:] Let me help you with that. Can I get your full name or account ID please? [speaker002:] Crystal Minh I don't have an Account ID just a username or order number [speaker001:] Thanks. Can I also get your username, email address, and order ID please [speaker002:] cminh161 cminh161@email.com 7876209532 [speaker001:] Hello, it looks like this is indeed an error. How much was the item, so I can refund the purchase? [speaker002:] $49 Thank you [speaker001:] Thanks, I have processed that refund for the order. Sorry for any troubles. Is there anything else I can help you with? [speaker002:] Nope thank you! [speaker001:] Have a great day [speaker001:] Welcome to AcmeBrands, how may I help? [speaker002:] Yeah, so something weird is going on with your pricing. I looked at a jacket yesterday, but when I checked it again today the price was way higher It's supposed to be a gift, so I couldn't buy it yesterday as I had to get the person's size [speaker001:] OK. Let me help you with that. May I have your full name or account ID? [speaker002:] Sure, I'm Joseph Banter And my account ID is EJMKBECULR [speaker001:] OK Joseph. I have pulled up your account. OK. I am recording the change for you. [speaker002:] So you can get me yesterday's price? [speaker001:] I just need your order ID [speaker002:] OK, let me find that piece of paper... OK it is 2408030204 [speaker001:] OK. Your identity has been verified. Sometimes our prices change due to demand or vendor issues. Sorry that happened. [speaker002:] But I'm a silver memeber I thought the whole point of signing up for membership was to get the better prices?!? [speaker001:] Thank you for your silver membership. As one of our valued members. I can help. Please use promo code 5AHD3 [speaker002:] That code will get me a discount price to match yesterday's? [speaker001:] Yes. [speaker002:] Great! Thank you for the code. [speaker001:] Is there anything else I can help you with? [speaker001:] Hello, how can i help you today [speaker002:] Hi I have signed up for a premium subscription shopping service, which offers benefits such as expedited shipping and special discounts. I have questions about the status of your subscription because you want to keep your subscription. [speaker001:] Okay sure, could i get your Full name account ID and order ID [speaker002:] Name: Sanya Afzal Account ID: HI0RT6NCHL Order ID: 7162315784 [speaker001:] Okay your subscription expired yesterday. Would you like to renew it for the price of $49 [speaker002:] Yes [speaker001:] Okay sure, i will use the card on file [speaker002:] Is that the balance that is due to activate the subscription Ok thank you [speaker001:] Yes Is there anything else i can do for you Today? [speaker002:] No but thanks [speaker001:] Okay have a great day. [speaker001:] Hi, how can I help you? [speaker002:] Hello! I cant seem to get into my account. I forgot my password and cant find a link on the website to do it [speaker001:] Ok, I can help you with that [speaker002:] awesome! [speaker001:] Can I have your full name or Account ID [speaker002:] Chloe Zhang [speaker001:] Great, can I have your Username [speaker002:] I dont know that either: [ [speaker001:] No problem [speaker002:] I have a pin number for my account i wrote down though! [speaker001:] that will help [speaker002:] can i share that with you or is it secret? [speaker001:] You can keep your PIN secret for now. I just need your zip code, phone and email Two of those will be enough [speaker002:] 654-4375 WA 70902 and my email is czAAAAAANG@me.com [speaker001:] Thank you [speaker002:] Thank you:D [speaker001:] Okay your Username is czhang1 [speaker002:] excellent, if i use that to log in will it prompt me to redo my password?.retre.bobr sorry about that! [speaker001:] No, I will help you reset the password here first No problem Okay, to reset your password I will need the PIN you were talking about earlier. [speaker002:] but you just told me to keep it secret! all this online stuff is so confusing. 755208 [speaker001:] Yes it is! You can change the PIN after we are done if you want it to be a secret again. [speaker002:] I trust you, you seem like a good person. [speaker001:] Thank you! Ok here is your new password: aj61rilw14f Now you should be able to log in [speaker002:] thats gonna be a fun one to remember! Thank you so much for helping me. [speaker001:] Your welcome! you might want to change to an easier password. Have a great day [speaker002:] You too! [speaker001:] Good bye [speaker001:] Hi! How may I help you? [speaker002:] Good afternoon! I was hoping you could assist me with some. I recently placed an order, but have since recieved an email confirming the order with the wrong payment method. As such, I just want to check the status of this order and ensure it is still being processed. [speaker001:] I see, let's check! May I have your full name, account AND order ID please? [speaker002:] Sure thing. My name is Crystal Minh, my account ID is TD7JPMU50F, and my order ID is 7923367556 [speaker001:] Could I also get username and email to check? [speaker002:] I honestly cannot remember my username [I have way too many accounts!] and I'm not sure what the email address for the account is, but it is probably crystal.minh@email.com [speaker001:] The email you got was incorrect, everything is fine with the order. The email was sent in error. [speaker002:] Okay, phew! [speaker001:] I'm glad it was an error, is there anything else I can help you with today? [speaker002:] No that's everything. Thanks! [speaker001:] Have a great day! [speaker001:] how can I help you? [speaker002:] I'm upset because I completed a return and my money still has not been refunded!! [speaker001:] that's not good. Let me look into that for you. What is your name? [speaker002:] David Williams [speaker001:] Hi David. Do you have your order ID? [speaker002:] 7770095126 [speaker001:] and you account ID? [speaker002:] Where would I find that? Are you still there? [speaker001:] yes, just checking our system, hold on please [speaker002:] ok [speaker001:] I need to find you account ID, bear with me [speaker002:] I just want my refund [speaker001:] are you a subscriber by any chance? [speaker002:] I'm a Gold member [speaker001:] ok that does make a difference. How much is your refund for [speaker002:] $74 [speaker001:] There we go. [speaker002:] Finally!! Thank you so much! [speaker001:] YOu should receive your refund so sorry for the delay we value our members, please come back soon [speaker002:] Have a good day [speaker001:] is there anything else today? [speaker002:] No thanks [speaker001:] ok then good bye & have a great day [speaker001:] Hi! How may I help you? [speaker002:] Hi, I'm had some questions about membership with you guys [speaker001:] Sure! What is it? [speaker002:] How long does it last, once you get it? I'm thinking about buying some stuff, but want to find out first. how long premium membership lasts for. [speaker001:] For the remainder of the calendar year you get it, and the next full calendar year. [speaker002:] ah, sounds good [speaker001:] Anything else I can help you with? [speaker002:] No, thank you. [speaker001:] Have a good one! [speaker001:] Thanks for shopping with AcmeBrands! How may I help you? [speaker002:] Hello, I have a question about a particular boot [speaker001:] Sure, what would you like to know? [speaker002:] For the boots by Tommy Hilfiger that cost $89, how would I remove gum from the sole [speaker001:] It's pretty easy, thankfully! First you want to get a glob of peanut butter on a butter knife and rub it over the gum. Let it sit for 10 or 15 minutes, depending how how soft the gum was to start with. Once the gum kind of melds with the peanut butter, scrape it off. Then clean your shoe with soap and water to get rid of any remaining peanut butter or gum. [speaker002:] Do you have any alternate methods if I do not have peanut butter? [speaker001:] Peanut butter is the only method that would not void the warranty, I'm sorry. [speaker002:] Okay, thank you. Those are all the questions I have. [speaker001:] Okay. Have a wonderful day! [speaker001:] Hello [speaker002:] AcmeBrands, how may I help you? [speaker001:] Norman Bouchard here I want to return an item [speaker002:] Let me help you with that. Is there a reason that you want to return an item? [speaker001:] Yeah they arrived with a stain its a pair of boots [speaker002:] I will be glad to help you. [speaker001:] thanks a lot for the assistance:] [speaker002:] Could I have your username, email address and order id to validate your order? [speaker001:] yeah I can do that Email Address: nbouchard523@email.com Username: nbouchard523 Order ID: 4157383304 [speaker002:] Thank you What is your membership level? [speaker001:] its Bronze [speaker002:] Has the boots been bought within the last 90 days? [speaker001:] No, not within the last 90 days [speaker002:] According to policy, only items bought within the last 90 days can be return for bronze members. I would like to apologize but we cannot initiate a return at this time. [speaker001:] I understand I guess I will have to deal with that stain then [speaker002:] Can I help you with anything else? [speaker001:] I really like the boots so no problem no that would be all [speaker002:] Have a good day. [speaker001:] Hi I have a question about my account. [speaker002:] Hello. How may I help you today? I can help with that. What would you like to know? [speaker001:] I lost my phone and that's the one I use two factor authentication on. How do I turn that off so I can access my account from my computer [speaker002:] Can I have your name please? [speaker001:] Joseph Banter [speaker002:] Thank you. One moment while I look into that for you. Ok Mr. Butler, we will need to reset your authentication. For that I will need your e-mail. [speaker001:] it's jbanter9@email.com [speaker002:] Thank you. One moment please. We are all set. You will receive a reset code in your e-mail. Simply follow the instructions. [speaker001:] ok great! [speaker002:] Please follow best practices for security. [speaker001:] understood [speaker002:] Is there anything else I can do for you today? [speaker001:] no that was it. I'll wait for the email [speaker002:] Awesome. Have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I am looking to buy some things for my wedding. How can I get a premium membership? [speaker001:] I can certainly help you with that. Please give me a moment to look up that information for you. Membership can not be purchased directly. Membership levels are automatically granted when you make repeated purchases over a period of time. Bronze membership requires $500 worth of purchases in one year.Silver requires $1000 in one year. Gold requires $2000 in one year and answering a short questionnaire. [speaker002:] Oh, ok, so I just need to keep making purchases. Should be easy with a wedding to plan! [speaker001:] Is there anything else I can help you with today? [speaker002:] That's it, thanks so much! [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hi there, how can I help you? [speaker002:] hi, i need to move my shipping to next week delivery so i can avoid paying shipping costs [speaker001:] Sure, I need your full name or account ID to pull up your order please. [speaker002:] alessandro phoenix [speaker001:] Next I need your order ID, username, and email. [speaker002:] order id is 276553 username phoenixfox and email is phoenix21@gmail.com [speaker001:] Thank you, one moment please. Great, did you have a specific day in mind? [speaker002:] tuesday please ok thank you [speaker001:] You order has now been update. Is there anything else I can help with? You're welcome:] [speaker002:] nope thats it [speaker001:] Ok have a great day! Bye [speaker001:] How may I help you? [speaker002:] yes, i was thinking about pay a item but forst i would like to know a little more about it first [speaker001:] of course, what is the item and question, also may i get your name? [speaker002:] MY NAME IS Rodriguez Domingo and i as looking at the Guess Shirt [speaker001:] thanks Rodriguez. what is your question on the shirt? [speaker002:] I would like to know is the buttons in brown or black. I cant really tell [speaker001:] They are dark brown for this season is there anything else i can help with? [speaker002:] Oh okay, thank you for your help and answering my question [speaker001:] have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi. My name is Sanya Afzal. I am writing because these Tommy Hilfiger jeans are way overpriced at $74. I saw them advertised for $64 on another company's website. Would you be able to price match the competition? [speaker001:] May I have your account ID? And an order ID if you have it. [speaker002:] My account ID is PVETHVVUFK Order ID is 4743881505. [speaker001:] We do use pricing algorithims on our site which can cause the prices to change often. I cannot price match directly but I can send you a promotional code for a small discount on your order. [speaker002:] OK [speaker001:] TomJeans Is there anything else I can answer for you today? [speaker002:] That's it for today. Thank you for your help. [speaker001:] Have a good day. [speaker001:] Hello, how can i help you [speaker002:] Hey I am on the road so I need to change my shipping details [speaker001:] You want to change for your account? [speaker002:] I need this to go to 8362 Lincoln Ave [speaker001:] You want to change it for a specific order? Or in general update it in your account? [speaker002:] I want to change it on the 4644315630 order [speaker001:] Okay Can I get your full name. [speaker002:] We can go ahead and change it for good if I need to make any changes going forward I will get back I drive a lot I am a truck driver David williams [speaker001:] Okay I found your account David. Can I please know the shipping status of your order? [speaker002:] it says delivered here I am not home I am only able to see what you provide in my account for me to see [speaker001:] I am afraid there is nothing we can do if it has been delivered already. Since it made it to your house I cant redirect it to your current location [speaker002:] I would think that you could tell if it has been delivered I am not home I need to change shipping [speaker001:] It has been delivered. [speaker002:] Okay I will call a friend to check [speaker001:] That sounds good! I hope they find the package. Can I help you with anything else? [speaker002:] Ha ha no thanks [speaker001:] Have a great day. [speaker001:] Hello [speaker002:] Hello, how may I help you? [speaker001:] My username doesn't work I think I forgot it [speaker002:] Okay, I'll help you out. Can I have your full name please? [speaker001:] Joyce Wu [speaker002:] I will also need two of the following: zip codephone numberemail [speaker001:] my zip code is 30256 phone number is 680-0605 [speaker002:] Thank you, looks like your username is jwu1 [speaker001:] oh i've been trying jow1 thank you [speaker002:] Okay, glad we worked it out. Is there anythingn else you need? [speaker001:] no. that was all thank you [speaker002:] Okay, have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] hello, i forgot my password [speaker001:] Sure. May I have your name please? [speaker002:] Joyce Wu [speaker001:] May I also have your username? [speaker002:] i don't have that i'm actually looking for a status on my order [speaker001:] One moment please. Can I have the Zip, phone number, and email address for the account? [speaker002:] 58634 792-0182 I don't know the email address [speaker001:] Ok your username is jwu1 Now lets get your password. Do you know your PIN? Or security answer? [speaker002:] 167608 [speaker001:] Thank you Joyce. Your reset password will be fg8pxkxlbtg Anything else I can help you with? [speaker002:] no, thanks [speaker001:] Great. Have a nice day. [speaker001:] Hello, thank you for contacting us today. How can I help you? [speaker002:] I have just cancelled my gold status. How long does it last before it is cancelled [speaker001:] One moment. Let me see if I can find that information for you. [speaker002:] I have a large order going out next week and want to know if I still have the shipping privileges by then\ [speaker001:] Alright, I was able to find what you were looking for. Even after you cancel Membership will last for the remainder of the year you received it [speaker002:] Can you see when it was first purchased. I can't find that info [speaker001:] So say you became a gold member In Febuary. You benifits would be good all the way until December 31st [speaker002:] okay, got it [speaker001:] Was there anything else you ha a question about today? [speaker002:] nope, thanks [speaker001:] Thank you for shopping with us, Have a great day! [speaker001:] how may i help you? [speaker002:] Hi, my credit card keeps getting rejected. I'm pretty sure there is not a problem with that card. [speaker001:] i see, so you need assistance with the website, as it gives an invalid card error? i can assist with that for you [speaker002:] I'm Chloe Zhang, and it's like you say, invalid [speaker001:] understood chloe we will run some troubleshooting steps [speaker002:] cool, sounds serious. [speaker001:] firstly, try logging out and back into your account, and adding the item to cart [speaker002:] Ok, let me try it. [speaker001:] if that doesnt work we can move on to the next step [speaker002:] no, still same. [speaker001:] ok now, just to double check, make sure your credit card is not expired [speaker002:] OMg, it is.. I'm so sorry, I've not gotten the new one yet. I'm just going to hold off on my order until I get it. Thanks for the ideas. [speaker001:] no problem, our store is available 247 for when your new card arrives, can i assist with anything else [speaker002:] I'm embarrassed that I didn't notice. Thanks and No, I'm good now. Bye. [speaker001:] have a good day [speaker001:] Hi! How can I help you today? [speaker002:] Hi, can you please tell me the status of my refund? [speaker001:] Sure, I can help you with that. Can I have your full name, username, email address, and order ID, please? [speaker002:] Joyce Wu joycewu1 joycewu1@email.com 6049098349 [speaker001:] Okay, it looks like your refund is in progress. I see that you initiated the refund through chat yesterday. Usually, it takes a few days for the refund to be complete. Is there anything else I can help you with? [speaker002:] That was all, thanks! [speaker001:] You're welcome! Have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I have been trying to access my account however I seemed to have forgotten my password [speaker001:] I am sorry to hear this. Let's see what we can do to get fixed. [speaker002:] Thank you [speaker001:] May I have your full name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] May I next have your username? [speaker002:] rdomingo254 [speaker001:] Thank you. Now I cannot recover your current password, but I can generate a new one for you and you can change it. [speaker002:] That would be great [speaker001:] To do this, I will either need your PIN number or answer to your security question. [speaker002:] Alexander [speaker001:] Great, here is the generated password, again change as you see fit once you are in your account: sv5stq32d4 [speaker002:] Thanks a bunch [speaker001:] Of course, is there anything else I can help you with today? [speaker002:] That is all [speaker001:] You have a wonderful rest of your day! [speaker001:] Hi! How cna i help you? [speaker002:] hi i'm looking to have my name embroidered on a jacket any idea how much that costs? i was thinking of have the name stitched on the guess jacket that i just bought [speaker001:] Stiching and engraving costs depend on how much text is added. Stiching costs 30 cents per character for the first 15 characters, 20 cents per character for the next 15 characters, and 10 cents per character for any additional characters. [speaker002:] oh great, thanks so much thanks for the info do i need to do anything else? are you still there? i think you're the one that needs to wrap up the convo [speaker001:] THat's it! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I'm having some trouble getting into my account. I seem to have forgotten my username. [speaker001:] No problem. I can help you with that right away. [speaker002:] Great [speaker001:] Can you please tell me your full name, zip code, and phone number? [speaker002:] Sure my name is Alessandro Phoenix Zip code is 50651 and phone number is 883-8846 [speaker001:] Thank you. Please give me a moment to recover your username. Your username is aphoenix1 Is there anything else I can help you with today? [speaker002:] Okay, I think that was it. Let me try to get in. Give me a minute here. [speaker001:] Sure, no problem. [speaker002:] Yes, that was it! Thank you so much [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hello, what can I help you with today? [speaker002:] hey dumb problem but I'm not sure I remember my username I can't log in anyway [speaker001:] No worries, I can definitely help you figure that out! Can I please have your full name, zip code, and email address? [speaker002:] ok I'm chloe zhange 1530 lincoln ave brighton wa 42558 [speaker001:] Thank you, do you also have your email address or phone number? [speaker002:] ohh there's no e at the end haha my mistake just zhang whoops i'm czhang@emailcom [speaker001:] No problem:] [speaker002:] 132 743 8678 [speaker001:] Ok Chloe, it looks like your username is czhang1 [speaker002:] ok that's good thought it was something totally different [speaker001:] Is there anything else I can help you with today? [speaker002:] I'm back in, that's all I needed thanks [speaker001:] Perfect:] You're welcome [speaker001:] hi I can help you today what are you looking for? [speaker002:] i have signed up for premium subscription [speaker001:] great is there an issue? [speaker002:] yes, i have a question about the status because i want to make sure my subscription is active [speaker001:] ok so you would like the check the status of your subscription? [speaker002:] i want to know if my previous payment went through [speaker001:] can I have your full name or account id please [speaker002:] and when this will be reflected on my account ok, sure Name: Chloe Zhang [speaker001:] do you have your account id? and order id for your previous payment [speaker002:] Account ID: RTHQKOJPX7 my order id... ok, i found it Order ID: 5514823934 [speaker001:] ok, let me check the status of your payment for you [speaker002:] yay, thanks [speaker001:] what is the shipping status information that you have? [speaker002:] hmm, it doesn't say? [speaker001:] ok I have verified that your payment went through and your subscription is active [speaker002:] oh great! that's all i need to know then [speaker001:] let me give you a link so that you can look for it yourself in the future. do you know your username? [speaker002:] no, i do not [speaker001:] your username is hchen1 [speaker002:] ok, thanks that's weird, maybe my husband's name [speaker001:] ok is there anything else I can help you with today? [speaker002:] no, that is all [speaker001:] great have an awesome day [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I was looking at your website and there were several items I would like to purchase. Can you explain the different membership levels to me? [speaker001:] Of course, let me just pull up some information from our files [speaker002:] okay, great [speaker001:] We offer bronze, silver, and gold membership levels, which all come with rewards for customers all members, of any level, receive an invitation to our annual holiday extravaganza Bronze members save on shipping fees and get promo codes. Silver members get all of that plus unlimited cancellations at any time. And finally, Gold members also get unlimited refunds that will always be given, no questions asked [speaker002:] and what is the price difference for each level [speaker001:] Those are actually based on your purchase history [speaker002:] And does any level receive free shipping? [speaker001:] at various levels we will contact you with your new membership status, so it pays to be a repeat shopper They don't offer free shipping at point of purchase, but Gold and Silver may allow you to add an item to an order that has already shipped, and that would come with no additional charges [speaker002:] Oh, I think I understand now. So the more you spend the higher your membership status, right? [speaker001:] Yes, that's right. Are there any other questions that I can help you with today? [speaker002:] Oh okay, that's very interesting. Thank you for your help. I will take some time to look at the website for things I might need. No other help needed. Thanks, and have a good day. [speaker001:] You're welcome, and have a good day, too [speaker001:] Hello, how may I help you? [speaker002:] Hello, thi sis silly but I lost my phone that I nromally use for two-factor auth to get into my account. Can I have some help resetting my 2f auth? [speaker001:] I can help you reset the 2FA. Could I get your name, please? [speaker002:] Albert Sanders [speaker001:] Thanks, Albert. Do you know your username? [speaker002:] Yes, it is as349070 [speaker001:] Thank you, and your email address to send the link. [speaker002:] as349070@email.com [speaker001:] Okay, we'll send the link right now. Here is a link to security guidelines to follow. Is there anything else I can help with? [speaker002:] Nope, that's all. Thank you for helping me [speaker001:] Have a good day! [speaker001:] Hello! Thank you so much for choosing AcmeBrands. How may I assist you? [speaker002:] I was interested in a Guess jacket but I was worried that it might shrink. [speaker001:] I'll be glad to help you with that! [speaker002:] Can you tell me if it is normal to shrink after washing ti? [speaker001:] You were asking about a Guess jacket? [speaker002:] Yes. If it shrinks after washing I'd have to give it to my daughter. I sure don't want that!! [speaker001:] Our Guess jackets are made of high quality fabrics that are not shrink-prone, thankfully! However, we recommend being careful when it comes to over-drying the jacket. Line drying, or putting it in the dryer on a low heat setting, is your best option. [speaker002:] Oh, perfect. Thanks so much for your help! [speaker001:] Sure thing! Is there anything more I may help you with today? [speaker002:] That was it, thanks! [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] My name is Sanya Afzal and I need to update my mailing address. [speaker002:] Ok I can help with that. What is the address that's currently on the account? [speaker001:] 7061 Primrose Ave San Lima, MI 26314 [speaker002:] Can you tell me your username and your email address? [speaker001:] safzal33 safzal33@email.com [speaker002:] What is the new address? [speaker001:] 549 Santa Monica Blvd, Obstacle, CA 90210 [speaker002:] Ok your account now has the new address [speaker001:] Thank you [speaker002:] Of course. Is there anything else I can do for you today? [speaker001:] no thanks [speaker002:] Ok, I'll end this chat now [speaker001:] Hi [speaker002:] Thank you for contacting Acmebrands how may I help you? [speaker001:] I need to fix my info [speaker002:] I am happy to assist, do you need to update your account andor an order? [speaker001:] I am moving to a new address this week. [speaker002:] Great, do you have any pending orders on the way? [speaker001:] No I have an order but it was delivered already [speaker002:] Can I please get your full name or Account number? [speaker001:] Crystal Minh [speaker002:] Glad it was delivered and I would be happy to update your new address for you. [speaker001:] 4077 Kennedy St San Mateo, NY 44264 is where I will be moving to [speaker002:] Would verify your old address for me? [speaker001:] I'd rather not. [speaker002:] In order to update we need to verify the current address on file [speaker001:] 4077 Kennedy St San Mateo, NY 44264 [speaker002:] I understand that is the new address correct? [speaker001:] Yes [speaker002:] In order to update I need to verify the current street address as well as other information [speaker001:] Ok 4077 Kennedy St San Mateo, NY 44264 [speaker002:] What is the old address it is currently on our system? [speaker001:] 4077 Kennedy St San Mateo, NY 44264 [speaker002:] Unfortunately without verification of your current address, I am not able to update the system I only need the street address. [speaker001:] Why can't you use other information 4077 Kennedy St [speaker002:] It is company policy and for your security. You are providing me with the new address but I need to confirm the old address which is in our system. Next I need to verify your identity but please provide me the old address? [speaker001:] 4077 Kennedy St [speaker002:] Is 4077 the address you will be moving to or is this the current address on file? [speaker001:] current address [speaker002:] What is the new address? [speaker001:] 40777 Kennedy St [speaker002:] To clarify there is an extra 7 in the new address? In order to update I need to know the current address and the new address. They will be different I cannot update without this verification. [speaker001:] Yes [speaker002:] I will 3 additional verification items: zip code, telephone number, pin number, username, password, email address, or order number You may provide any 3 of your choice. [speaker001:] 44264 886-8115 cminh709 [speaker002:] I will update the new address to 40777 Kennedy St correct? [speaker001:] yes [speaker002:] I appreciate your patience, your account has been updated. Is there anything else I may help you with today? [speaker001:] Thanks, i'm all set [speaker002:] Thank you for contacting us, have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi I wanted to check on the status of my order. I thought I ordered only one shirt but it shows two in my email confirmation [speaker001:] Sure, I can look into that for you. Can you please tell me your full name or account ID? [speaker002:] my name is Rodriguez Domingo account id is 68DS0M4KV5 [speaker001:] Thank you. Can you tell me the order ID please? [speaker002:] yeah its 8407984360 it's the calvin klein shirt [speaker001:] Please give me a moment to look into your order. [speaker002:] ok [speaker001:] I can assure you that the email you received was an error. You were charged for only one item. [speaker002:] ok good. you sure? [speaker001:] Yes [speaker002:] ok then that's fine I guess [speaker001:] Please ignore the quantity in the email you received. Is there anything else I can help you with today? [speaker002:] that's ot it [speaker001:] Thank you. Have a great day! [speaker001:] hi,i changed my mind about an item i ordered and i would like a refund [speaker002:] Hi! How can I help you today? No problem, one moment. [speaker001:] ok [speaker002:] Can I please have your account ID? Or full name, whichever is easier. [speaker001:] Joyce Wu [speaker002:] Great, can I please have your username, email, and order ID so that I can validate the purchase. [speaker001:] jwu63552 jwu63552@email.com Order ID: 5125863655 [speaker002:] Great, one moment. Do you want the refund as a gift card, account value, paper check, or returned to the credit card? [speaker001:] you can return it to my credit card [speaker002:] I need your account ID please. [speaker001:] 87668776 [speaker002:] How much was the item? [speaker001:] $84 [speaker002:] Refund initiated, is there anything else I can do for you today? [speaker001:] nope thats it [speaker002:] Great, we appreciate your business with acmecorp and have a good day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi. I placed an order but I need to remove the second item. my husband decided he didn't like it. [speaker001:] Okay, let me see what I can do May I ask your full name to begin with? [speaker002:] sure it's Crystal Minh [speaker001:] And what is the current status of your order, is it "Order Received", "In Transit" etc.? [speaker002:] it says out for delivery [speaker001:] Oh, I see. May I ask your membership level, I may still be able to help even though the order has left our warehouse [speaker002:] it's gold [speaker001:] Ah, that's good to hear I can offer you an immediate refund for that extra item, and then whenever it arrives, we can help you to easily set up a return. But for now, may I take down some of your information so that I can process that refund? [speaker002:] ok that sounds good [speaker001:] I'll just need your Account ID and your Order ID [speaker002:] ok my account id is HXF7PNDEFV and my order id is 7845718916 [speaker001:] And, which of the items were you wishing to have refunded? If you could let me know the item and the price, that will be the last thing I need [speaker002:] the 2nd item i ordered, the jeans 89 dollars [speaker001:] There we are, you should see that refund on your account now [speaker002:] ok thank you [speaker001:] So when that package arrives, just let us know, and we'll send you a shipping label, and you can just drop it off in the mail for us. Is there anything else I can help with while we're here? [speaker002:] nope that is it [speaker001:] Okay, thanks for calling in, and have a great day, Ms Minh [speaker001:] Hi, there! How may I help you? [speaker002:] HI. My name is Albert Sanders. I'm curious about the benefits of premium membership. Can you tell me what they are? [speaker001:] Absolutely! Have you shopped with us before? [speaker002:] No I have not. [speaker001:] We have three membership levels: Gold, Silver, and Bronze. All three levels are invited to our holiday extravaganza with open bar and free flights from anywhere in the US. Gold members get unlimited refunds and you will always receive the benefit of the doubt in transactions. Our Silver members save on shipping fees and promo codes and can have agents make purchases on your behalf. They can also cancel orders at ant time. Bronze membes save on shipping fees and promo codes. Do any of these levels interest you? [speaker002:] Yes. Thanks for the clarification. [speaker001:] Can I help you with anything else today? [speaker002:] That's it for today. [speaker001:] Wonderful! Please feel free to reach out if you have any more questions. [speaker002:] ok thanks [speaker001:] Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] I need to sign into my account but forgot the phone # I used for the two-factor authentication [speaker001:] No problem, I can send the reset link to your email. I will first need your full name and email address, please [speaker002:] David Williams [speaker001:] And what is your email address? [speaker002:] dw172550@email.com [speaker001:] The reset link has been sent to your email! I have also sent information about best security practices to keep your account safe. Is there anything else I can help you with today? [speaker002:] I don't think so [speaker001:] Okay, have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] I wanted to see when payment was due to keep my premium status [speaker001:] Sure, I can help you with that. Can I have your full name, account ID, and order ID, please? [speaker002:] David Williams AVF2XYILKB 4544583153 [speaker001:] Your amount due is $55 and it is due today. Would you like to go ahead and take care of that? [speaker002:] yes can it be paid with the card on file [speaker001:] Yes it can! Just one moment while I process that. Okay, your subscription has been paid! You're all set. I also sent a link to your email so that you can easily pull up your account information. Is there anything else I can help you with today? [speaker002:] thank you for that that was all [speaker001:] You're welcome! Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I need to check the status of mey order please [speaker001:] Glad to help. May I have your full name please? [speaker002:] Norman Bouchard I think the delivery time is wrong [speaker001:] thanks Norman. Can you explain how it is wrong? [speaker002:] It said it'd deliver on this Friday, but I knew it should be Tuesday when I ordered it. [speaker001:] Got it. Give me a second. [speaker002:] sure [speaker001:] Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] My id is LKKRURUBSB, and the order id is 5409026170 [speaker001:] Perfect. Can you also please let me have your username and email address to validate this purchase? [speaker002:] Username is nbouchard88, and the email is nbouchard88@email.com [speaker001:] the system shows that your order looks as expected and the email was incorrect. You can ignore the email. [speaker002:] All right then [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] No, that's all for now. Thank you. [speaker001:] Have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] I want to find out if I am missing $40 in store credits. [speaker001:] Okay, can I have your full name? [speaker002:] Chloe Zhang [speaker001:] Thank you, now where did the credits originate from? [speaker002:] i earned them on a previous purchase. [speaker001:] Looks like the system mistakenly lost your credits. Here is a $40 promo code to replace the lost credit: 9WUI9 [speaker002:] ok, i've written it down so i can apply it to my order in a few minutes. [speaker001:] Great, is there anything else you need help with? [speaker002:] that is all i needed right now. [speaker001:] Okay, thank you and have a nice day. [speaker001:] Hi, how can I help you? [speaker002:] I'm having trouble using a promo code. [speaker001:] ok, I can help How many days old is the promo code? [speaker002:] I got it 8 days ago [speaker001:] ok, Can I have your full name or Account ID please? [speaker002:] David Williams [speaker001:] Our promo codes are typically only good for 7 days but let me see if there's anything I can do for you today [speaker002:] oh no! I didn't know that [speaker001:] Yeah. Do you know your membership level? [speaker002:] silver [speaker001:] that's great news! [speaker002:] good [speaker001:] our silver members do qualify to have a promo code renewed if needed we value your loyalty as customers [speaker002:] that's great to hear! [speaker001:] Yes, I can make you a fresh code now! [speaker002:] Thanks [speaker001:] you're welcome Here is your new Promo Code: 7J1NP [speaker002:] Does this one expire in 7 days? [speaker001:] Try to use it in 7 days or it will expire yes [speaker002:] haha okay thanks [speaker001:] you're welcome! can I do anything else for you today? [speaker002:] nope you've done all I need. [speaker001:] great, have a good day! [speaker001:] Hi, how can I help you? [speaker002:] HI I have been trying to order this Calvin Klein shirt all week and it is still not in stock [speaker001:] I'm sorry about that! Can I get your full name to pull up your account please? [speaker002:] Joyce Wu [speaker001:] I'll write up a report for our purchasing department about this so in the future more of these shirts will be available. [speaker002:] I appreciate it [speaker001:] Of course. Is there anything else I can do for you? [speaker002:] thats all [speaker001:] Okay, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I was charged twice for my subscription bill for some reason. [speaker001:] Glad to help. May I have your full name please? [speaker002:] Sanya Afzal [speaker001:] thanks Sanya. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] Sure, my account ID is TR9IP3QJWZ and order ID is 9587228985 [speaker001:] Perfect. What is your membership level? [speaker002:] I'm a Bronze member [speaker001:] the system shows that you can get a refund for the overcharge. [speaker002:] Okay, good. [speaker001:] How much is the overcharge? [speaker002:] I believe it was $40 [speaker001:] how much is your total bill amount? [speaker002:] $80 Awesome, thanks [speaker001:] Okay, a refund of $40 has been made to your account. Is there anything else that I can help you with? [speaker002:] Great, thanks for taking care of that. That's all I needed, have a nice day. [speaker001:] Have a nice day! [speaker001:] Hello [speaker002:] Hey this item I want to buy is overpriced. The competitors have it much much cheaper Sanya Afzal is the name [speaker001:] I will check that for you and see if the error is from us [speaker002:] I was going to buy from Acme, but there's no way I'm paying that. Maybe you have a discount code or something I could use. or maybe it's an error I'm a bronze member if that pulls any weight around here [speaker001:] I need your account id and order id [speaker002:] Account ID: W9YE8OWYQZ Order ID: 1907935176 [speaker001:] Verified [speaker002:] It's the Calvin Klein Jacket. you guys have it for 74 dollars Most places have it for 50 [speaker001:] This is out of my control, the prices on our items change from time to time. [speaker002:] : [speaker001:] This is due to our pricing algorithms which dynamically change price of items [speaker002:] but surely you can do something [speaker001:] Yes, I can offer you a price discount which you can use on your next order [speaker002:] Well I guess that will have to do thanks [speaker001:] Use this: 5TO25 [speaker002:] Great thank you so much [speaker001:] Have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] I want to get my order ASAP because it is a gift. Can I upgrade to overnight shipping? [speaker001:] Happy to help, may I have your full name please? [speaker002:] My name is Joyce Wu. [speaker001:] Thanks Joyce. To verify your identity, I also need your account id and order id please. [speaker002:] My account ID is MVKVWIGUNW and my order ID is 7556451800 [speaker001:] Perfect. Do you know the shipping status of your order? [speaker002:] It says it is out for delivery. I guess... it should be here today then? So maybe I don't need to upgrade delivery service. [speaker001:] Yes, it is too late for the upgrade now. Your item will likely arrive today or tomorrow. [speaker002:] I guess that was all I needed. Thank you very much! [speaker001:] Have a nice day. [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] I was supposed to have a charge reversed and it has not been as of yet it was for a return that i already sent back [speaker001:] Alright let me see what I can do to help. one moment please. Alright. Can I please have your Full name or Account ID? [speaker002:] Albert Sanders [speaker001:] Thank you Albert, I was able to pull up your account. To clarify you returned an item already but have not received your credit? [speaker002:] yes that is correct [speaker001:] Okay. Could you provide me with your Username, Email Address and Order ID please? [speaker002:] as595038@email.com Username: as595038 Order ID: 1976071065 [speaker001:] Thank you, and how long have you been waiting for the credit? [speaker002:] over a week [speaker001:] thank you that helps, could you tell me how many days so I can put that in our records? [speaker002:] 8 days [speaker001:] Alright let me go ahead and get this settled for you. [speaker002:] Thanks [speaker001:] Alright the missing amount will be credited to your account. If there is still an issue don't hesitate to contact us again. Can I help you with anything else today? [speaker002:] Thank you thats everything [speaker001:] Thank you for shopping with us. Have a wonderful day! [speaker001:] Hello, how can I help you? [speaker002:] Hi, I'm looking to buy a jacket. [speaker001:] Sure thing, did you want me to help you buy it? [speaker002:] Not really. It's a jacket by Guess priced at $64. I think it is way overpriced compared to similar jackets by other brands. Any idea why it is so? [speaker001:] Our pricing algorithms often dynamically change the price of our items so unfortunately this is outside of my control. [speaker002:] It seems too expensive to me. Is there something you can do about the price? [speaker001:] I'll be happy to check on that for you. One moment please. [speaker002:] Thank you. I really like that jacket, but don't want to pay so much for it. [speaker001:] I have a 10% off promo code for you: F3GMO I hope this helps. [speaker002:] Thank you for that! That was quick. [speaker001:] No problem. Is there anything else I can help with? [speaker002:] That's all I need for now. Thank you! [speaker001:] Great to hear that. Hope you have a wonderful day! Bye [speaker001:] i see a fee added to my order for no reason [speaker002:] Good morning. I'm sorry to hear that, but I'd be happy to help you with that. Could you send me your name and Account ID? [speaker001:] Name: Chloe Zhang Account ID: HCOTJBTSQC [speaker002:] Thank you, if you could send me your order ID as well, I can take a look at your order. [speaker001:] Order ID: 0028936602 [speaker002:] Thank you, I have your order pulled up in the system. Let me check that fee for you. It looks like that fee was a mistake on our end. I'm sorry about that! We will get that removed for you immediately. Could you send me the amount of the fee? [speaker001:] 19 [speaker002:] Ok I've initiated a refund for you. Is there anything else I can help with? [speaker001:] that is all! thanks [speaker002:] Great, have a nice day! [speaker001:] good afternoon, how can I help you [speaker002:] I'm looking for something but no matter what I get no results...what's going on? [speaker001:] I understand, it seems that you are having a problem with the website [speaker002:] I guess, it's really frustrating I'm about to give up [speaker001:] Could you tell me what you get when you try to find the item? I will help you solve the problem. please stay with me [speaker002:] it keeps saying 0, what does that mean? no results at all [speaker001:] Ok we will do a series of steps and we will see which one helps to solve your problem. [speaker002:] like what? my computer is fine everywhere else [speaker001:] First, have you already tried to log out and log back in? [speaker002:] no, let me try reuslts still empty, damn [speaker001:] sure. Ok let's try the next step [speaker002:] what else? this is nuts [speaker001:] Are you already trying to clean your cookies? [speaker002:] what's that? sounds dirty okay, my son showed me how...that worked....thanks [speaker001:] This can be accessed by entering your browser options and clicking "more details" [speaker002:] I did it [speaker001:] Ok I'm glad they could assist you, tell me about your problem now [speaker002:] all good thanks [speaker001:] Can you see all the options now? [speaker002:] it's fixed...goodbye [speaker001:] I'm glad to help you have a nice day [speaker001:] Good afternoon, what can I do for you? [speaker002:] Hi, I can't access my account because I forgot my password. [speaker001:] I understand, could you give me your full name or Account ID please [speaker002:] Sure. My name is Norman Bouchard. [speaker001:] Thanks, what is your username? [speaker002:] NorBou [speaker001:] Ok I can't give you your current password but I can generate a new one for your user. [speaker002:] Sure. That works fine. [speaker001:] One moment please. ok Before giving you the password, do you have your PIN number? [speaker002:] Yes. It's 214699 [speaker001:] one moment please. [speaker002:] This is taking quite awhile. Can I have the password please? [speaker001:] vr84qhnjoy Here is the password, sorry for the delay. [speaker002:] Thanks. [speaker001:] A pleasure to serve you, have a good day. [speaker001:] Hello. How can i help you today? [speaker002:] Hi...Do you know when the fall collection will come out? I need clothes badly! [speaker001:] Let's take a look!:]. The Fall Collection comes out on the third of October.:] [speaker002:] Thank you so much. I now know when my shopping will start. Thank you! [speaker001:] Is there anything else I can do for you today? [speaker001:] Hello! Thank you for reaching out to us today. How can I help you? [speaker002:] I want to check the status of my subscription. [speaker001:] Okay I can help you with that. Can I get your name please? [speaker002:] Albert Sanders [speaker001:] Thank you, Albert. What would you like to know about your subscription today? [speaker002:] I want to check if its still active, I got a email that it was removed. [speaker001:] Sure I can look into that for you. Can I get your Account ID and Order ID please? [speaker002:] Account ID is 85SB83E I don't have a order ID [speaker001:] Okay give me just one second please. Sorry I'm just inquiring with someone else quickly in regards to this issue. One more second. Can you confirm with me that you do not have an Order ID? [speaker002:] Yes [speaker001:] Okay let me try something else. You said you got an email correct? [speaker002:] Yes It is sandersa23@gmail.com [speaker001:] I apologize for the wait here. Seems our website is having technical difficulties. Okay. Let me just inquire quickly about that email. Okay it does look like you should not have received an email from us. The email you received was likely a scam email. If you check the sender it will show that it isn't from the official AcmeCorp marketing team. [speaker002:] Okay, Hold on a second. Let me check the email It was from Acme.Corp Team. Is that your team? [speaker001:] Nope that is incorrect. There should be no period in the middle. So it is a scam! [speaker002:] Wow. I almost got caught by that. Glad I contact you guys fast. [speaker001:] I'm glad we could help you out. Is there anything else I can do for you today? [speaker002:] No, Thanks for the help today!! [speaker001:] Thank you and have a wonderful afternoon! [speaker001:] Hello. How may I assist you today? [speaker002:] I am trying to find out if my account includes free shipping for international packages. [speaker001:] Sure, what's your full name please? [speaker002:] My name is Norman Bouchard. [speaker001:] Yes, your account does include international shipping. [speaker002:] Great, thank you!! [speaker001:] You're welcome. Is there anything else I can help with? [speaker002:] No, that's all!! [speaker001:] Great. Have a wonderful day. [speaker001:] Hi the promo i am trying to use is declared invalid [speaker002:] Hi! How can I help you today? I see, what is your account ID or full name? [speaker001:] Chloe Zhang [speaker002:] Typically they are good about 7 days from the issue date, how old is the code? [speaker001:] 2 days [speaker002:] I will investigate the problem in the system. What is your membership level? [speaker001:] Silver [speaker002:] One more moment. I will generate a new code since you are a valued member. UWO5R is your new promo code. [speaker001:] Thank you [speaker002:] Is there anything else I can do for you today? [speaker001:] That is all [speaker002:] Great, you have a good day now! [speaker001:] Hello, and thanks for contacting AcmeBrands! How can I help you today? [speaker002:] Hi! I need to know how much is due on my subscription [speaker001:] Sure! What's your name? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez. While I pull your account up, what is your account ID and order ID? [speaker002:] 6UZC5PUN6I 0227282796 [speaker001:] Thank you, got it! You have $49 due in three days. Would you like to go ahead and pay that today? [speaker002:] Yes please [speaker001:] Okay, with your card on file? [speaker002:] yes [speaker001:] Done, you're all set! I'm going to send you a link to manage this on your own, if you want to do that. [speaker002:] thank you [speaker001:] You will need your username to log into that. Do you know it? [speaker002:] yes I do [speaker001:] Then you're all set, Rodriguez! Can I help you with anything else today? [speaker002:] Nothing else [speaker001:] Okay, have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi there. I heard online that i may have missing credits with your store. specifically 40 dollars and i want to check [speaker001:] Okay, I can help you check on that May I ask your full name to begin with? [speaker002:] Sanya Afzal [speaker001:] and do you know where these credits may have originated from? Perhaps a subscription refund, or a promotional package? [speaker002:] No, I just heard I may have some and i thought i'd check. [speaker001:] Ah, yes, I see in our system that there is indeed a $40 credit that should have been visible on your side [speaker002:] Where can I find it? [speaker001:] Since this was a problem on our end, I will go ahead and re-issue that to you right now [speaker002:] oh great thank you! [speaker001:] You can now enter the code OQP5U to your account at any time, and $40 in credit will be available to you [speaker002:] thank you so much, i'm going to order now! [speaker001:] Good to hear. Is there anything else I can help you with today? [speaker002:] nope that's it, thanks! [speaker001:] You're welcome. Have a great day [speaker001:] Hello and thank you for contacting AcmeBrands! How can I help you? [speaker002:] Hi! I received an email this morning and I am alarmed I have a subscription with you and it says it was removed from my account I want to keep my subscription I have already paid for it [speaker001:] I'm sorry to hear that. I'm sure we can get this corrected. Could you provide me with your name and account ID? [speaker002:] Joyce Wu I am sorry I do not have my account id [speaker001:] That's okay. I was still able to locate your account. Did the email only say that the subscription was removed? [speaker002:] Great! Yes it was removed [speaker001:] Give me one moment to take a look at your account. It appears that your subscription was cancelled in error. I will turn your subscription back on for you. My apologies. [speaker002:] Thank you so much [speaker001:] Your subscription is now reinstated. Can you check now that your service is working? [speaker002:] Yes it is! Thank you so much [speaker001:] You're welcome. Is there anything else that I can help you with? [speaker002:] no thank you [speaker001:] Great! Enjoy the rest of your day, Joyce. [speaker001:] Hi! How can I help you today? [speaker002:] Hi. My name is Alessandro Phoenix. I was wondering if this Guess jacket for $84 is warm enough to wear when the weather is windy? [speaker001:] Yes, our jacket is wind-proof and will prevent wind from directly hitting you where the jacket is worn. The jacket is lined with material that insulates your body from the outside cold. Do you have any other questions? [speaker002:] No, that answers it. Thank you. [speaker001:] You're welcome! Have a great day. [speaker001:] Hello, how can I help you? [speaker002:] Hello, I am trying to access my account but I have forgotten my user name [speaker001:] Okay, I can help you recover it I'll need your full name, zip code, and either your phone number or email address [speaker002:] Sanya Afzal, 67268, sa592597@email.com [speaker001:] Okay, your username is safzal1 Is there anything else I can help you with? [speaker002:] Thank you that is all I needed [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I'm trying to add a product, but my cart isn't updating. [speaker001:] Do you have an existing order that you are trying to add to, or are you making a new purchase? [speaker002:] Trying to make a new purchase [speaker001:] Alright, try refreshing the page, and see if it works. Did that fix the issue? [speaker001:] Hi! How may I help you? [speaker002:] HI! I wanted to discuss a bill I had signed up up for a premium subscription shopping service but I got charged twice. [speaker001:] Alright, may I have your full name, Account ID and Order ID to verify? [speaker002:] Joseph Banter Account ID: ZRIUKBKQRD Order ID: 8426325273 [speaker001:] What is your membership level if I may ask? [speaker002:] Gold [speaker001:] Alright, we may remove this extra fee due to your status. How much was the extra fee? [speaker002:] 14.99 [speaker001:] The extra fee will be removed. Is there anything else I can help you with? [speaker002:] Thats all. Appreciate the help [speaker001:] Have a good one! [speaker001:] Hello there! How can I help you today? [speaker002:] This is embarrassing, but can you tell me if or how I can remove gum from the sole of this boot? [speaker001:] No worries, it happens to the best of us! Let me take a look for you. Take a butter knife, and put a generous glob of peanut butter all over the gum. After 10-15 minutes [or more or less, depending on the softness of the gum], it should start to soften and incorporate with the peanut butter. After this happens, scrape it off, and then clean the rest of the shoe with soap and water to get any remaining gumpeanut butter off. Can I help you with anything else today? [speaker002:] Okay, I'll try that. I just don't want to damage the boots! [speaker001:] This will not damage them at all! [speaker002:] Okay, great, you were very helpful. [speaker001:] Glad to hear, have a great day! [speaker001:] Hello [speaker002:] Hi, I'm Danny from ACME. How may I assist you today? [speaker001:] The item was cheaper today, compared to yesterday? Why this keeps happening? [speaker002:] An item you're interested in is cheaper today than yesterday and you want to know why? [speaker001:] yes [speaker002:] What item are you interested in? [speaker001:] jeans [speaker002:] Did you purchase it yesterday? [speaker001:] yes [speaker002:] Okay, let me see what I can do. What is your full name or Accound ID? [speaker001:] Joyce Wu [speaker002:] Can you please give me your Accound ID as well as your Order ID. [speaker001:] IGQOT6NWNK 1353314508 [speaker002:] So I've refunded you the difference of the price. Our pricing algorithm changes the price on items, so that's why the price of items drop sometimes. Is there anything else I can assist you with? [speaker001:] no [speaker002:] I'm sorry for all the trouble. Thank you for being an ACME customer! Have a great day! [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] I just wanted to check the status of my premium shopping service, because I want to keep the service.I wanted to know when the fee is due. [speaker001:] Ok. I can help with that. One moment. You are asking about your premium subscription? [speaker002:] Yes. [speaker001:] OK. May I have your full name and account ID Hello? [speaker002:] My name is David Williams. My account ID is U5CYJZ0ClW [speaker001:] Thanks. I have pulled up the account. What is your order ID? [speaker002:] The Order ID is 6213662901 [speaker001:] Thanks. Your subscription is not active. A payment was due yesterday. [speaker002:] I'll go ahead and pay it today. Thank you. [speaker001:] Please use the link to check online in the future. Shall I charge the card on file to renew? [speaker002:] Yes, that would be great, thank you. [speaker001:] OK. You are all set. Anything else I can help with? [speaker001:] Hi! How may I help you today [speaker002:] Hi, I'm curious about the Guess jacket, How does the hood detach? Is it a zipper? [speaker001:] Let me look at that for you. One moment please [speaker002:] I need to know because I want to know what it will go with if I buy it. [speaker001:] The hood is removable and simply has 5 buttons under the collar [speaker002:] Oh, that's nice. I'm going to buy it then. Thanks, goodbye. I'm going to complete my order [thanks to you], Goodbye. [speaker001:] You're Welcome! Have a great day [speaker001:] Hello, how can I help you? [speaker002:] Hi, I think I have a problem with my subscription [speaker001:] What seems to be the issue? [speaker002:] Sure, I was going to check my status on my profile but it is not available [speaker001:] Let's check the status of it for you [speaker002:] Like it was removed, kind of a bug or something [speaker001:] Can I get your full name, account ID, and order ID? [speaker002:] Sanya Afzal I do not find the other information, perhaps it was something related to me deleting the cookies [speaker001:] What exactly do you need from me? [speaker002:] I want you to tell my subscription because I cannot find myself Because I read a news that some of your services were removed [speaker001:] In order to get the information on your subscription, I need your account ID and order ID Who did you hear this from? [speaker002:] I read it from Buzfeed [speaker001:] Hello, it looks like you may have misunderstood the news piece. I can assure you that there is nothing to worry about and we haven't removed any services or added any charges [speaker002:] Ok, thanks! Have a good day [speaker001:] Is there anything else you need? You too! [speaker001:] Thank you for contacting AcmeBrands. How can I help today? [speaker002:] My subscription service is due for renewal but I don't have the money right now. I would like to get an extension, [speaker001:] Let me see what we can do Can I have your full name or account ID? [speaker002:] Joyce Wu [speaker001:] Thank you Joyce, can I also have your account ID and order ID? [speaker002:] USH0ZCNVFJ 8421053655 [speaker001:] And what is your membership level? [speaker002:] golg gold [speaker001:] Ok great, we will definitely be able to offer you an extension. The extension has been completed, is there anything else I can help with today? [speaker002:] No, thanks for your help [speaker001:] You're very welcome, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Yes, please. My name is Joseph and I placed an order for a jacket. I am trying to figure out why a subscription was added to my account as I did not request that. [speaker001:] I see, give me a moment and let's see what we can do about this. [speaker002:] I would like the subscitption deleted and the $40 refunded. This was definetly your error. [speaker001:] First of all may I have your full name please? [speaker002:] Joseph Banter Thank you... [speaker001:] And how did you receive this news, did you get an email? [speaker002:] My wife told me about it. It probably was an email [speaker001:] Give me one moment to check in the system [speaker002:] thank you, I appreciate your help in getting this taken care of [speaker001:] So I entered your info and the system says there are no extra charges on your account. Perhaps your wife misunderstood, but I see nothing here that includes a subscription. [speaker002:] Please check and make sure I was not charged the $40 for a subscription. [speaker001:] I will reenter one more time just to double check. What I will do to ensure this will not happen is update your account, one moment. [speaker002:] ok Perfect, thank you [speaker001:] This should ensure you will not get charged. Apologies for the confusion. [speaker002:] thank you for your help [speaker001:] Is there anything else I can help you with today? [speaker002:] nothing, thank you so much! [speaker001:] Thank you for being a customer and have a great rest of your day! [speaker001:] How can I help you? [speaker002:] I'm looking at an item that is showing as out of stock. I would really like to have this item. Is there anything you can do? [speaker001:] I'd be glad to check on that for you. What is the item? [speaker002:] Michael Kors jacket [speaker001:] Okay, and what is your name? [speaker002:] Rodriguez Domingo [speaker001:] I can write up a report and let our purchasing department know. [speaker002:] ok [speaker001:] Will that be enough to satisfy you? [speaker002:] yes, i just really need this [speaker001:] I can backorder the item for you and it will ship when available. [speaker002:] that would be great [speaker001:] Can I use your card on file [speaker002:] yes [speaker001:] You are all set, will there be anything else? [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi, I'm trying to figure out the state of my refund. [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] I'm trying to buy a pair of Guess jeans, so can I just add that to my refund? Sanya Afzal [speaker001:] To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] sanyaa38 sanyaa38@email.com 9163093193 [speaker001:] Thank you, Sanya. What is the new item that you'd like to add to your refund? [speaker002:] Guess jeans. [speaker001:] Perfect, thank you. Would you please provide the total of your previous refund, as well as the cost on the Guess Jeans? [speaker002:] My initial refund was $100. The jeans are $64. [speaker001:] Thank you! Your refund has been updated, and the new item added. Is there anything more I may help you with today? [speaker002:] Thank you! No that's it. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how are you doing today? [speaker002:] Hi! Good. How are you? [speaker001:] I'm good! How can I help you? [speaker002:] I was calling to see if I can move my shipping to next week delivery You see I am trying to avoid any shipping fee [speaker001:] I can check on that for you, can I please have your name, account ID, and order ID to get started? [speaker002:] Albert Sanders Account ID: DWJKCADJD5 Order ID: 5237637905 [speaker001:] Thank you Albert. Do you know the shipping status of the order? [speaker002:] it says in trnsit [speaker001:] It looks like it's too late then, I'm sorry. What is your membership level? [speaker002:] Gold [speaker001:] Well great news! Since you're a loyal customer, we can credit your account for the amount of shipping. I will get that set for you! Is there anything else I can help you with today? [speaker002:] thank you so much [speaker001:] You're welcome [speaker002:] That is all. I appreciate your help [speaker001:] Ok, you have a great day! [speaker001:] Hello. How can I help you? [speaker002:] I need to check on my refund because I want to add a jacket to my existing refund. [speaker001:] You want to return a second item correct? [speaker002:] I just want to know the state of my refund. [speaker001:] I can help you with that. Can I have your name please? [speaker002:] Sanya Afzal [speaker001:] Thank you Sanya. I will need your user name, e-mail and order id as well. [speaker002:] sa072042 sa072042@email.com Order ID: 7388136864 My existing refund is $100 if that helps and the other refund I want is $64 [speaker001:] Thank you. your refund status is showing as in progress. So, you should see a refund in the next day or two. [speaker002:] great. And the total will be for $164? [speaker001:] Yes it will. [speaker002:] perfect! [speaker001:] Did you need help with anything else today? [speaker002:] that's all for today! bye [speaker001:] Great, have a good night. [speaker001:] Hi how can I help you [speaker002:] I have a question about some jeans I am a little on the short side and wondering if the jeans I want can be tailored [speaker001:] Ok let me see. Yes you can If you are a bronze, silver or gold member, then tailoring is free. Tailoring for guests is also free if you have bought 3 or more pairs of jeans and have the associated reciepts. Otherwise, tailoring is $15 per pair with a free consultation. The len [speaker002:] perfect [speaker001:] Anything else today? [speaker002:] I am a gold member so I will definitely take that. That's it thanks [speaker001:] Have a nice day [speaker001:] Hello, what can I do for you today? [speaker002:] hello! how are you? [speaker001:] I'm wonderful, what seems to be the problem? [speaker002:] I would like to know what benefits come from a premium membership. I am silver right now [speaker001:] Okay, give me a moment and I'll have that information for you! [speaker002:] thank you! [speaker001:] Well as a member you're invited to our annual Holiday Extravaganza with an open bar and free flights from anywhere in the USA. As a Silver member you're also entitled to discounts on shipping, better promo codes, can cancel orders at any time, and can have agents such as myself place orders for you. Gold members also get unlimited refunds and are always given benefit of the doubt in transaction disputes. [speaker002:] what is the highest level I can get? [speaker001:] Gold, unlike other companies we don't have overly showy titles like Platinum or Super Exclusive [speaker002:] Alright, cool. Could I upgrade my account to gold right now? I like the idea of unlimited returns. [speaker001:] Okay, can I have your full name? [speaker002:] Joseph Banter [speaker001:] Give me a moment just double checking something! [speaker002:] absolutely. No rush. Take your time [speaker001:] Ahh there's the issue Sorry about that. It was buried in the technical manual. Purchasing membership levels isn't something we do here It's different than a subscription, you earn it by making other purchases. Gold is for $2000 in the past year. Hopefully that's not too disappointing to hear? Given that a Silver member is making more than $1000 in purchases in the last year you're likely well on your way to being Gold, as long as you remain a customer with us. Are you still there? [speaker001:] Hello! How may I help you today? [speaker002:] Hi, I recently was trying to obtain a refund, and I was wondering where I am in this process? [speaker001:] Sure give me just one second. [speaker002:] What is the status of my refund now? They were Tommy Hilfiger boots. [speaker001:] Can I have your Order ID, Username and and Email address please [speaker002:] 7124973012 cminh683 cminh683@email.com [speaker001:] It looks like it's in progress right now to the credit card you have on file. You should be seeing the refund soon. [speaker002:] I was going to update the refund [speaker001:] What do you want to update it to? [speaker002:] What are my options for updating? [speaker001:] prepaid gift card, value on your account, credit card on file, or mailed paper check [speaker002:] Okay, can I please change from credit card to prepaid gift card? [speaker001:] You sure can. And what was the amount for the refund? [speaker002:] I believe it was $94 can you verify this amount? [speaker001:] I just did. You should be getting that refund shortly. [speaker002:] Fantastic, so this is now on prepaid gift card instead of my credit card? [speaker001:] Yes, that is correct Is there anything else I can help you with today? [speaker002:] Thanks so much, and have a great day! [speaker001:] Thanks! You too! [speaker001:] hi i want to return a shirt because it has a stain [speaker002:] welcome, how can I help you? [speaker001:] can you help me start the return [speaker002:] certainly what is your name please? [speaker001:] Name: Joyce Wu [speaker002:] Thanks [speaker001:] the order id is: 6866066375 [speaker002:] I also need your username, email & Order ID please [speaker001:] Email Address: joycewu9@email.com Username: joycewu9 [speaker002:] and are you one of our members? [speaker001:] i am a guest [speaker002:] i see. when was the purchase made? [speaker001:] 9142019 [speaker002:] well, do you have your receipt? we can only accept returns from within the past 30 days unless you have it [speaker001:] oh okay [speaker002:] do youhave your receipt? I would behappy to process the return if you do do you have original packaging perhaps? [speaker001:] i do! and the original packaging [speaker002:] I am sl glad so glad what is your address for the shipping label? [speaker001:] Address: 0297 Primrose Ave Newark, CA 99507 [speaker002:] would you prefer to return it by mail or in store or at a dropoff center? [speaker001:] mail please [speaker002:] OK, you are all set. You should receive the shipping label soon Is there anything else? [speaker001:] thats all thanks! have a good da [speaker002:] same to you! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, can you please check on order 9361519809. I have been waiting five days for it. Thanks. [speaker001:] Sure, let me check that for you. Did you get an email indicating that something might be wrong? [speaker002:] no, nothing. [speaker001:] Could I get your name or account ID? [speaker002:] Sanya Afzal [speaker001:] I'll just need your account ID and order ID. [speaker002:] Account ID: LDVMNCUB1A Order ID: 9361519809 [speaker001:] Thank you. Can I have your username and email address please? [speaker002:] Username: sanyaafzal939 sanyaafzal939@email.com [speaker001:] Thanks. Did you have a specific question about this order? [speaker002:] when will I receive it [speaker001:] I've checked the system and it looks like you'll receive the order on the expected date. [speaker002:] Ok thanks, that's all I needed [speaker001:] Okay, have a nice day. [speaker001:] Hello, thank you for shopping with AcmeCorp! How can I help you? [speaker002:] Yes i wanted to know how to go about returning a item [speaker001:] Is there a problem with the item? [speaker002:] Yes it is the wrong size [speaker001:] Okay. May I have your full name? [speaker002:] Albert Sanders [speaker001:] Now to validate your purchase, I need your username, email address, and order iD. [speaker002:] ok Username: alberts8 Email Address: alberts8@email.com Order ID: 4247773837 [speaker001:] Thanks! Do you know your membership level? [speaker002:] Guest [speaker001:] When did you make the purchase? [speaker002:] 03302020 [speaker001:] This return will not be a problem. May I have your full address for the shipping label? [speaker002:] 0573 Lincoln Ave Jacksonville, MI 84206 [speaker001:] Would you like to process your order via mail, in store, or at the drop off center? [speaker002:] in store [speaker001:] The system has been updated with this information. Is there anything else you need? [speaker002:] no that will be all [speaker001:] Okay. Have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi. I received a promo code 2 days ago and I am trying to use it. The site keeps telling me the code is invalid. Can you see if you can help me or tell me how to get the code to work [speaker001:] Are you trying to buy jewelry? [speaker002:] no a jacket [speaker001:] Is the item already on sale? Promo codes cannot be used for items already marked as sale items. [speaker002:] I work on a farm and can't really wear jewelry at work. But I need a good coat. I was really hoping to use this code I don't think it's on sale It doesn't say it is [speaker001:] May I have you name or account ID? [speaker002:] my name is Joseph Banter My email is josephb2@email.com [speaker001:] Ok, I can send you another code which should work. [speaker002:] Awesome! Thank you. That will go to my email? [speaker001:] There appears to have been an error somewhere. No, I will generate a code for you now. [speaker002:] okay thanks [speaker001:] 3CCTQ [speaker002:] thank you [speaker001:] That code should work for you. Is there anything else I can help you with? [speaker002:] nope that's all [speaker001:] Have a great day. [speaker001:] Hi. How can I help you? [speaker002:] When does the fall collection drop? I'm so ready for pumpkin spice everything [speaker001:] The fall collection with be out on October 3rd! [speaker002:] Can't wait. Thank you! [speaker001:] Great! [speaker002:] That's all I need! [speaker001:] Ok, I'll end this chat now [speaker001:] Hi, how can I help you? [speaker002:] I would like some information about a product I'm thinking of buying [speaker001:] Okay, sure what did you want to know? [speaker002:] It's about Michael Kors jeans. I'd like to know how much it would cost to have them tailored? [speaker001:] If you are a bronze, silver or gold member, then tailoring is free. Tailoring for guests is also free if you have bought 3 or more pairs of jeans and have the associated reciepts. Otherwise, tailoring is $15 per pair with a free consultation. The len [speaker002:] Ok. Thank you. [speaker001:] Is there anything else you need [speaker002:] No that's it. Thanks. [speaker001:] Okay, have a nice day [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Hello! [speaker001:] Hello there! [speaker002:] I've been charged for an item that I never bought. [speaker001:] Oh my that's not good. Just to clarify, was this for an Item or a subscription? [speaker002:] That was for an item a Calvin Klein jeans [speaker001:] Alright, thanks for clarifying. Let's see what we can do to resolve the issue. Could you provide me with your Full name please? [speaker002:] Norman Bouchard [speaker001:] Thank you Norman. I was able to pull up your account. Next could you tell me your username, Email address, and the ID number for that order? [speaker002:] My username is normanb7, email normanb7@email.com, and the order id is 8664339029 [speaker001:] Alright I was able to find the order.. Let me check with my system to see if this was an error. [speaker002:] Sure [speaker001:] Okay, I'm not sure how it happened but it does indeed appear to be an error. Let's go ahead and get this fixed.. I'm going to immediately credit your for the item. [speaker002:] Thank you, I appreciate it. [speaker001:] You should receive credit for the item shortly. Was there anything else I could help you with today? [speaker002:] I'm all set then. Thank you. [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello. I'm trying to buy the Michael Kors jacket for $64 but it keeps telling me it is out of stock. [speaker001:] Okay, give me a moment to get everything I need and I'll help you with that. [speaker002:] Thanks [speaker001:] Can I have your full name? [speaker002:] Sanya Afzal [speaker001:] And you said it was a Michael Kors Jacket? [speaker002:] Yes please [speaker001:] I'm going to write up a report on this and let our purchasing department know that there's a higher demand than anticipated for this item Hopefully they'll do a better job with this [speaker002:] Ok thanks. Is it possible to order from you and get it delivered? [speaker001:] If you'd like I can put it on back order for you [speaker002:] Ok that will work My address is 9934 Kennedy St San Mateo, TX 85349 [speaker001:] Is it okay if we use the credit card on file on your account? [speaker002:] Perfect! [speaker001:] Okay, it'll ship when we get it and and should arrive relatively soon! Is there anything else I can do for you? [speaker002:] Woohoo! I can wear it around the house for another month.;-] No that's all have a great day! [speaker001:] Well than have a great day as well! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] i want to buy a michael kors jacket from you but i see your competitor is offering a much better offer. are you able to price match? [speaker001:] I'm sorry to hear that you've found a cheaper price with one of our competitors. Could I have your name or account ID? [speaker002:] Chloe Zhang [speaker001:] Can you verify your account ID and order ID please? [speaker002:] GNTCDC9LHC 6456820047 [speaker001:] Thank you. Unfortunately, we are not able to do price matching. Our prices are set dynamically and I'm unable to make any prices changes. [speaker002:] ok, i guess i will have to order it from the other place then. [speaker001:] I can can offer you a promo code to use on your order with us. You can use promo code FXJ7X during checkout. [speaker002:] that may help somewhat on the price difference so i will look at the promo you are offering me. code has been noted. [speaker001:] I hope that you'll choose to order with us. Is there anything else that I can help you with today? [speaker002:] that is all i needed. [speaker001:] Okay. Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] I forget my username. Can you help me? [speaker001:] Of course, can I get your full name? [speaker002:] Norman Bouchard [speaker001:] One moment, Norman. I'll need to verify some info with you. Can I get your zip code? [speaker002:] 42119 [speaker001:] Great, and do you have your phone number? [speaker002:] 866-564-8192 [speaker001:] Do you have your email address? [speaker002:] nbouchard048@email.com [speaker001:] Perfect, thanks. Here's your username: nbouchard1 [speaker002:] That's great, thank you so much. [speaker001:] Is there anything else I can help you with? [speaker002:] That's everything today [speaker001:] Have a great day, Norman! [speaker001:] Hi! How may I help you? [speaker002:] Hi there was a problem with my payment on an order the website seems to be slow and I cant use it. Do you know what the deal is? [speaker001:] I've notified our team about the website issue! I'm so sorry you're having that problem. Can you try logging out and back in to your account? [speaker002:] okay. I tried that but it doesn't seem to help. this is so frustrating [speaker001:] I understand and I am so sorry. Try opening another website to make sure it's not just your Internet connection! [speaker002:] I really want to get this order in today for a gift I need to buy. The other web sites seem to be working okay any other ideas? [speaker001:] OK. I can make the purchase for you. I just need your credit card details as well as the name of the item. [speaker002:] great. That works. the items is a shirt by Guess for $49 I have a gold level membership with you guys [speaker001:] Great! Now I just need your credit card number and expiration date. Thank you for being a gold member:] [speaker002:] the number is 1111222233334444 and it expires 0422 [speaker001:] Perfect! The purchase has been completed. Can I help you with anything else? [speaker002:] Nope that was it. Thank you so much! [speaker001:] Thank you so much for shopping with us! Goodbye! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] I would like to review my history online But I lost my phone to use for two factor authentication [speaker001:] I'll be glad to assist you with that1 May I please get your full name? [speaker002:] Norman Bouchard [speaker001:] Perfect, thank you Norman. May I get your email address so I can send you the reset code? [speaker002:] I do not have my email address with me right now [speaker001:] Oh, I see! In lieu of the email address, would you be able to provide your PIN number or the answer to your security question? [speaker002:] Pin Number: 61638 [speaker001:] Excellent, thank you. I will go ahead and send that reset code to the email address you have on file. [speaker002:] Okay, thank you [speaker001:] In order to be safe, we recommend following some best practices for your security. I will send you a link to that email address with additional information. Is there anything more I may help you with today? [speaker002:] No that is everything, thank you again [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello! How can I help you today? [speaker002:] Hello I have ordered three items and would like to check the status of shipping. [speaker001:] Sure give me one second Did you get an email that something was wrong? [speaker002:] Yes the payment did not go through [speaker001:] Ok. [speaker002:] so the order may be delayed [speaker001:] Can I have your full name or account ID please [speaker002:] DVKRPYYWUR my account id [speaker001:] Now can I have your full name and order ID please [speaker002:] 7577765947 order id Joseph Banter [speaker001:] Ok. I have your account pulled up Has the item shipped yet? [speaker002:] Yes it is but since the payment did not go through I am not sure what is the status [speaker001:] Ok. Lets update your payment information Can I have your payment information please [speaker002:] I would like to do it online myself instead of giving it now is that okay [speaker001:] You won't be able to do that since it's in transit. That would only apply to your next order. [speaker002:] ok tell me what information you need [speaker001:] Your credit card number please [speaker002:] 00000000000000 [speaker001:] Perfect. Your order has been updated. Is there anything else I can help you with today? [speaker002:] I think I am good as of now. Thank you for your help. [speaker001:] You're welcome! Have a great day. [speaker001:] Hello, I was interested in buying a jacket [speaker002:] Hello, thank you for contacting us today. How can I help you? A jacket, alright. Was there something you would like ot know about our jackets? [speaker001:] I want to know more about the Michael Kors jacket for $49 and what material it is made of [speaker002:] Sure thing, let me get that information for you. I don't have the specifics for that exact jacket but most of our jackets are nylon, polyester or tricot on the outside with a cotton lining. [speaker001:] I see [speaker002:] This is to make sure they are waterproof as well as well insulated [speaker001:] Okay [speaker002:] Did you have any other questions or concerns? [speaker001:] I like that Seems good I will probably go and buy the jacket Thank you for your help [speaker002:] I'm glad I could beof help and hope you enjoy your purchase. Thanks for shopping with us and have a great day! [speaker001:] Hello. I have a question for you I bought a lot of clothes for my wife and she's really picky, so I might have to return some of them What is your return policy? [speaker002:] I'd be happy to help with that. Let me pull up the return policy information up for you. [speaker001:] Great [speaker002:] Thanks for your patience. Returns are all made in full, but the time window for allowed returns will depend on membership level. [speaker001:] Okay [speaker002:] Gold members are allowed unlimited returns, silver members can return anything bought in the last 6 months, 90 days for Bronze members, and then 30 days for everyone else. [speaker001:] That makes sense to me Are returns free if I return within that time period? [speaker002:] For sure, you'll be a full refund for anything returned within the allowed time frame. [speaker001:] Oh great [speaker002:] you'll get*, sorry [speaker001:] That puts my mind at ease. Thank you for explaining this That is all I needed [speaker002:] Great, enjoy the rest of your day! [speaker001:] hello, how can i help you today? [speaker002:] HI I forgot my username and so I cannot access my account I was hoping you could help me with it [speaker001:] if i understand correctly, you need help recovering your username for your account today? [speaker002:] Yes please [speaker001:] I can definitely help with that, first i need to pull up your account may i please have your full name? [speaker002:] Rodriguez Domingo [speaker001:] Thank you I'll need some more information to verify your identity so we can recover the username [speaker002:] sure [speaker001:] i need any 3 out of 4 of the following zip code, phone #, email address, full name since I already have your name, I only need 2 more [speaker002:] Phone Number: 550-7670 rodriguezdomingo241@email.com [speaker001:] thank you one moment. sorry for the wait, i was having issues with verification [speaker002:] Thats fine. Thanks [speaker001:] There we go, sorry about that [speaker002:] Sure [speaker001:] Your username is now rdomingo1 is that all you needed today, or is there something else i can help you with? [speaker002:] Thats all. Thank you for your help [speaker001:] have a good day! [speaker001:] Hello! Thank you for reaching out to us today. What can I help you with? [speaker002:] The website is really slow and I am trying to wonder why that is? Will this problem get solved right away? [speaker001:] I can look into that for you! Can I get your name please? [speaker002:] My name is Sanya Afzal [speaker001:] Alright, thank you Sanya! Could you first try logging out of your account and then logging back in? [speaker002:] I have done that [speaker001:] Okay, if that didn't work could you try to close all other tabs in your browser as well as any other programs you may have running on your computer? Sometimes that can cause issues. [speaker002:] I will try that right now [speaker001:] Did that solve the problem? [speaker002:] Yes that did solve the problem thank you [speaker001:] Great! Can I help you with anything else today? [speaker002:] No that is all [speaker001:] Thank you for contacting us again. Have a great day! [speaker001:] Hello and thanks for contacting AcmeBrands. How can I assist you today? Are you there? [speaker002:] Hi how are you? I have a question regarding my subscription [speaker001:] I'm great and I'm happy to help you with your subscriptoin. I can I have your name? [speaker002:] Sure, it is Rodriguez Domingo Do you need my account ID? [speaker001:] Nice to meet you Mr. Domingo. If you have it available, yes. [speaker002:] Ok, it is O5BO6PGPZO [speaker001:] Thank you. What's your question regarding your subscription? [speaker002:] I know that my subscription needs to be renewed soon and I really like the benefits Unfortunately my boss have cut my hours due to the coronavirus I want to keep my membership but can't afford it right now. Can i get an extension to pay for it? [speaker001:] I'm sorry to hear that. So many people are being effected by the virus. Give me one moment to pull up your account. [speaker002:] ok thanks so much [speaker001:] Do you have your order ID? [speaker002:] yeah hold on. I think I have it 3603669182 [speaker001:] Thanks. Are you one of our Gold members? [speaker002:] Yes I am [speaker001:] Great! As one of our valued Gold members, we're able to give you an extension on your membership. I'll be happy to process that for you. [speaker002:] ok that's great! thank you so much [speaker001:] Is there anything else that I can help you with? [speaker002:] no that's it. Can I ask how much longer I have now? [speaker001:] I've extended your membership for one month. If your situation doesn't improve, please feel free to contact us again. [speaker002:] ok thanks again! what's your name? [speaker001:] You're welcome. My name is Sher. Can I help you with anything else? [speaker002:] No that's it. Thank you so much Sher! [speaker001:] You're welcome! I hope you have a great day! Good-bye. [speaker001:] Thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hey, I bought a promotional package and I'm missing $40 in credits. [speaker001:] Did you make a return and the credit is missing from your statement? [speaker002:] I didn't make a return I bought a package [speaker001:] What is the missing credit for? [speaker002:] I bought boots that came with a $40 promotional credit Can you check my account? Albert Sanders. I'm silver level [speaker001:] Okay, I understand, Albert. Give me one moment. I've researched your order and it appears that there is a problem with the customer interface online. Please log out and then log back in to see if the credit appears. [speaker002:] Figures! Alright that makes sense. Thanks for looking out. [speaker001:] No problem. Is there anything else I can help you with? [speaker002:] That's it. Bye! [speaker001:] Have a great day! Bye! [speaker001:] hello how can i help you [speaker002:] Hi. My name is Joseph Banter. My Order ID is 5744282651. I was wondering if I can move my shipping date to next week to avoid paying fees? [speaker001:] Sure! can i also have your account id please [speaker002:] Yes. My account ID is 9KKYXLYI00. [speaker001:] What is your shipping status please [speaker002:] Order Received [speaker001:] THanks what is your membership level [speaker002:] Bronze Hello? [speaker001:] i can delay shipping date no prolem [speaker002:] Great. Thank you. [speaker001:] all set Do you need anythign else [speaker001:] Hello, how can I help you today? [speaker002:] I am looking for more information about the Michael Kors boots before I buy them. [speaker001:] Sure, may I have your full name please? [speaker002:] Sanya Afzal [speaker001:] Is there any particular thing that you want to know about the boots, Sanya? [speaker002:] Do you know if they run true to size? [speaker001:] Let me check. [speaker002:] I need a size 8 [speaker001:] Hold on a second, I am checking. [speaker002:] Thanks [speaker001:] Sanya, our boots are generally made wider and with additional 16 inch in width. If you have any concerns about sizing, please try to purchase. We have free returns. [speaker002:] Okay! The site is claiming my size is unavailable. Could you double check that for me? I would like to go with a size 9. [speaker001:] If your current size is unavailable, then they are currently out of stock. But boots will usually be refilled at the end of every month, so you can check back at that time. Does that sound good? [speaker002:] I can do that. Thanks. [speaker001:] Is there anything else that I can help you with? [speaker002:] No. [speaker001:] great, have a nice day. [speaker001:] Hi I made an order but I never received my package [speaker002:] Hello, I can help you with that. [speaker001:] Just wondering what the status is on shipping Ok, great. Thanks [speaker002:] Absolutely. May I have your name or account ID? [speaker001:] sure thing. My name is Albert Sanders. Account ID is DI49L8N9VL [speaker002:] Looks like it is still in transit, I apologize for the delay. [speaker001:] Ok, is there any possibility of it being resent? Or should I just keep waiting. [speaker002:] Of course, may I have your full address to put the request in? [speaker001:] Sure, thanks. 2418 Circle Drive Brighton, TX 75828 [speaker002:] And how many days have you been waiting on your order so far? [speaker001:] Well, I placed my order on Nov. 14th of last year so however many days that is lol [speaker002:] Ah, that is way too long to be waiting. What items were in the missing order? [speaker001:] A Michael Kors jacket and a Guess shirt [speaker002:] Okay, I have that new request in for you. Please contact us again if you still haven't gotten it in a week. [speaker001:] Ok awesome. Thanks so much [speaker002:] Absolutely, is there anything else I can help you with? [speaker001:] Nope, that was all. [speaker002:] Have a wonderful day, just let us know if you don't receive the new order. [speaker001:] Hello my name is Crystal Minh [speaker002:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker001:] I have an issue maybe you can help me [speaker002:] Sure, wha seems to be the issue? [speaker001:] So a charge on my billing statement hasnt been reversed and this is really annoying please help me out [speaker002:] OK, sounds like there is a charge on your order that you weren't expecting is that correct? [speaker001:] Yeah because I already returned the item so I didnt expect that charge to be there. [speaker002:] Alright, can you provide me with your account ID and order ID please? [speaker001:] Yeah sure so my ID is crystalm389 and the order ID is 7543870378 [speaker002:] I have your account pulled up can you verify your membership level? [speaker001:] its a guest member level [speaker002:] One more piece of information I am needing can you confirm your email address? [speaker001:] yeah sure its 8736 2nd Ave Raleigh, CA 72980 [speaker002:] That looks like your physical address I am needing your email address. [speaker001:] Oh sorry for that crystalm389@email.com thats my email adress [speaker002:] Thank you I see that your refund status is showing as "In Progress", and that it was initiated by online chat. [speaker001:] I see, so how long will it take for the refund to become active? [speaker002:] Generally within a few day. Is there anything else I can help you with? [speaker001:] So if I dont see the refund in a couple of days I should contact the site again? that would be all [speaker002:] Yes, correct. Thank you and have a great day! [speaker001:] Hello and welcome to AcmeCorp. With whom do I have the pleasure of speaking with today? [speaker002:] Chloe Zhang [speaker001:] Hi Chloe. How can I help you today? [speaker002:] I'm looking at my billing statement and i see that my charge still haven't been reversed even though i already completed the return [speaker001:] I'm so sorry for that, I will be happy to assist you. [speaker002:] ok [speaker001:] First, I'll need to get your username, email address, and order ID. [speaker002:] Username: Email Address: cz449033@email.com Order ID: 9244973017 [speaker001:] Thank you, I just need your username. We can recover it by you providing me either your zip code or phone number. Thanks so much! [speaker002:] Username: cz449033, Phone Number: 637-9495 [speaker001:] Oh, never mind, I see you have a username. Just give me one second to check out what's going on. Great, I have vaildated your purchase. May I ask how long have you been waiting for the refund? [speaker002:] Yes its been about 3 weeks now! [speaker001:] Yes, that is definitely our mistake. I have just manually processed your credit. You should the refund credited on your bill in a couple of days. [speaker002:] Thank you! [speaker001:] May I help you with anything else today? You are so welcome. [speaker002:] that will be all [speaker001:] Great, have a wonderful rest of the day. [speaker001:] Hello. How can i help you today? [speaker002:] Hi. I'm trying to place an order but your site is so slow I can't stand it. It's pretty much unusable. [speaker001:] I'm so sorry to hear that let me see what I can do to help you. were going to run through some troubleshooting steps to see if we can resolve this for you Can you log out and back into your account for me and try again? [speaker002:] ok sure hold on for a minute [speaker001:] No problem take your time [speaker002:] ok that didn't work, still slow [speaker001:] Can you try using a different website and see if that website is also slow? [speaker002:] yes ok other websites are working fine [speaker001:] Okay Will you try closing out all the other tabs on your browser, as well as any extra programs running? [speaker002:] ok well that seemed to help a little [speaker001:] Enough for the website to be usable? [speaker002:] yes [speaker001:] good to hear just to be safe I will submit a report for someone to look at. Is there anything else I can do for you today? [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi, I'm trying to check on the status of my order. I cannot remember my password and I don't want to get locked out of the site. [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Joyce Wu [speaker001:] Thank you, Joyce. Do you happen to have your username handy? [speaker002:] I don't. [speaker001:] No worries! I can find that information for you. To help me verify your identity, would you please provide your zip code, phone number, and email address? Two out of those three options would be fine. [speaker002:] Zip: 66918 498-5611 [speaker001:] Perfect, thank you! Your username is jwu1. [speaker002:] For some reason I don't have my email address. I can't remember which one I used. [speaker001:] No worries! I was able to recover your account with the information you provided. jwu1 is your username. [speaker002:] Okay thank you. [speaker001:] Joyce, would you please provide either your PIN number or the answer to your security question [speaker002:] 130369 [speaker001:] Thank you! I'm unable to recover your current password, but I've created a temporary one for you that you may change as soon as you login. The password is: ee28e6j4pih [speaker002:] Okay, thank you. [speaker001:] Is there anything more I may help you with today? [speaker002:] No, that's it. Thanks again. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi! How can I help you today? [speaker002:] the website is just running really slow [speaker001:] I see. I am going to write up a report to the website team. Have you tried to log out then in? To see if that helps? [speaker002:] that seems to have no effect [speaker001:] If you go to another website, is it slow as well? [speaker002:] yes it is [speaker001:] Unfortunately this is an issue with your internet connection then, not AcmeCorp! Is there anything else I can do for you today? [speaker002:] no i guess not, ill have to contact the isp [speaker001:] That would be a good idea. You have a good day! [speaker002:] you too [speaker001:] I appreciate it. [speaker001:] Hi, my name is Chloe and the promo code that I am using is not working even though I got the code 2 days ago [speaker002:] Hello Chloe, I'm sorry to hear that and would be glad to help. [speaker001:] Okay, great. I would like to get this situated [speaker002:] Sure, Can you please tell me your membership number? [speaker001:] I am not a member, I am a guest. I can tell you my order ID My order ID is 1768436006 Thank you! [speaker002:] You're welcome, is there anything else I can assist you with? [speaker001:] That is all for today. [speaker002:] Have a great days! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I am trying to buy a jacket on the web site but every time I search the results are not what they should be [speaker001:] Are you not able to find the specific jacket you're looking for? [speaker002:] No I search for the jacket and it comes back with a pair of boots! [speaker001:] Okay, can you tell me the name of the item you're searching for? [speaker002:] Its a Michael Kors Jacket its $74 [speaker001:] Okay, would you like me to make the purchase for you manually? [speaker002:] Could you put it in my shopping basket as I want some other things as well? [speaker001:] I'm sorry, I can't do that from my end I can notify our internal team about the issue, though [speaker002:] Ok please do that and I will try to buy it again tomorrow. [speaker001:] Okay, I'll do that and I'm sorry for the inconvenience. [speaker002:] Thats fine, thank you for your help [speaker001:] No problem, have a great day! [speaker001:] Hello. Is there anything I can help you with today? [speaker002:] Hi, I'm just wondering, I can't get to the site, is there a problem with it? [speaker001:] I am not seeing any issues on our end. I can see if I can help you though. We can try a few things. What king of error are you getting? [speaker002:] Just that it's loading really slow and it's almost unusable I'm looking for a Calvin Klein shirt though [speaker001:] I see. Sorry to hear. Lets try a couple options first. [speaker002:] What options? [speaker001:] Well lets try logging out then logging back in. Can you try that for me? [speaker002:] Okay, I'll try that right now Alright, I got it I think it's working now [speaker001:] Try clicking a few links to make sure before we finish. [speaker002:] Yes, it's working now, thanks for the suggestion [speaker001:] Thats great. Is there anything else I can help you out with? [speaker002:] So I'm looking for a Calvin Klein shirt [speaker001:] Does it come up on the site? [speaker002:] I just wanted to verify the price If it's still $89? [speaker001:] Sure. Let me check on that for you. [speaker002:] thanks! [speaker001:] I am showing that it is still $89. [speaker002:] Perfect, I think I'll get that thanks for your help! [speaker001:] No problem. Reach out if you run into any other issues. [speaker001:] Hello, how may I help you today? [speaker002:] yes, I need some more time to get the needed money to purchase the coat [speaker001:] Are you asking about canceling your order? [speaker002:] no, I want the order, just more time to resolve my method of payment [speaker001:] Would you like to change your payment method? [speaker002:] yes, I would [speaker001:] Sure I can help you with that Can I please have your full name or account ID? [speaker002:] Crystal Minh acct# SNTO0VB25J [speaker001:] what is your current payment method? [speaker002:] Checking account [speaker001:] do you mean debit card? [speaker002:] yes [speaker001:] ok. In order to change your payment method, I need to verify your identity Can you please provide me with your zip code, phone number, and PIN number? [speaker002:] zip code-6345 Ph # 693-7591 PIN 4442 [speaker001:] I apologize, but are you sure that you gave me the correct information? we can try with your username, password, and email address [speaker002:] username: crystalM password: ByHy64 M6 crstlaM@gmail.com [speaker001:] Thank you Your identity is verified. How would you like to change your payment method? [speaker002:] credit card [speaker001:] I've successfully changed the payment method on your account to credit card [speaker002:] thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] no that is all [speaker001:] Thank you Have a great day! [speaker001:] Hello, thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hello! I am here because I found one of your jackets to be really over priced compared to similar products else where. [speaker001:] I see. Let's see what we can do to help. What is your full name? [speaker002:] Joseph Banter [speaker001:] Thanks! In order to validate your purchase, may I also have your account ID and order ID? [speaker002:] sure, my Account ID: LOPBOR1F4J and my order id is 4487751844 [speaker001:] Sometimes the price changes due to demand or a change in production costs. I apologize for the inconvenience. [speaker002:] Is there anything you can do to make it more fair? [speaker001:] I can offer you a promo code for a discount. Would that be acceptable? [speaker002:] Yes thanks [speaker001:] Use TWULF at check out and you'll be set! Is there anything else you need? [speaker002:] no thanks have agood day [speaker001:] You too! [speaker001:] Hello, how can i help you [speaker002:] Hey I need to change my shipping to next week delivery, please. [speaker001:] You want to downgrade shipping? [speaker002:] Basically yes. The shipping was a bit high so I rather just receive my item later. [speaker001:] I will be happy to help you out. |Can I get your account id [speaker002:] Thanks! 97ILMJSPRR [speaker001:] Now I need to verify your identity I will need your full name and order id [speaker002:] Albert Sanders, 1114345895 [speaker001:] Everything looks good. What is the shipping status? [speaker002:] In transit [speaker001:] Unfortunately it is too late since it is in transit, However i may still be able to help, what is your membership levl [speaker002:] I'm a gold member [speaker001:] Being a gold member I can give you a full refund on the shipping fee. [speaker002:] Really? That would be awesome. [speaker001:] Yes, I will process it right now. Do you need anything else? [speaker002:] No that's it! Thank you for your help. [speaker001:] Okay, have a great day [speaker001:] Hello, how may I help you today? [speaker002:] Hi. I was going to check on an order but I can't, I lost the phone associated with the two factor authentication [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. [speaker002:] Thanks [speaker001:] Can you please provide me with your full name and email address? [speaker002:] My name is Albert Sanders and my addresses is 9512 Woodshore St Jacksonville, TX 33375 [speaker001:] Do you have your email address? [speaker002:] I do not. I'm not sure which I used Does my pin of 10634 help? [speaker001:] No, problem. I have your email address saved on file. But before I can access that, I need to confirm your PIN number or the answer to your security question. Yes, thank you. [speaker002:] Oh good [speaker001:] I've sent a reset code to your email address. Please use the code to reset your two-factor authentication and log into your account. To help keep your account safe, please consider reading our guide on best practices for security. A link to this guide will also be sent to you. [speaker002:] O thanks, I'll be sure to set it to my new phone! [speaker001:] I am glad that we were able to resolve your issue. Thank you for your patience. Is there anything else I can help you with today? [speaker002:] No thank, you have been wonderful [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hello, Thank you for contacting us. How may I help you? [speaker002:] I just received the boots I bought but they have a stain. I would like to return them. [speaker001:] I'm so sorry to hear the boots arrived with a stain. Lets try to get that taken care of for you. Can I please have your full name? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal. I was able to pull up your account. I'll need to validate the purchase as well. Could you provide me with your Username, Email and Order ID please? [speaker002:] cminh498@email.com username is cminh498 and the order ID is 1645224392 [speaker001:] Great, everything looks good. Next could oyu tell me what your membership level is? [speaker002:] I'm a guest [speaker001:] Alright thank you. When was the purchase date? [speaker002:] Jan 27, 2020 [speaker001:] Okay, and do you still have the receipt available? [speaker002:] I have the order information from my order statement [speaker001:] Most of our items also ship with a receipt included. Unfortunately the purchase is past the normal return period so without that I won't being to process the return. be able* [speaker002:] I did not realize I would need a receipt from an online purchase but you should have a record of my order. And they were damaged when I recieved them [speaker001:] I understand and I'm very sorry for the incovenience. But again, with the item being outside of the period on our return policy I'll need the receipt in order to set up the return [speaker002:] Is there anyone higher up that could approve it? Or do I need to dispute the charge with my credit card company? I should not be charged $99 for stained boots [speaker001:] Sure thing, I'll go ahead and escalate this concern to management.. You'll receive a message from a manager shortly. I'm sorry I wasn't able to be of any help. Is there anything else I might be able to do before I transfer you to that chat? [speaker002:] No thanks, I understand you don't set policies so thank for putting me in touch with someone who can help [speaker001:] Not a problem. Thank you for shopping with us. Have a good day! [speaker001:] How may I help you? [speaker002:] I need to request a refund. [speaker001:] Okay, what is the reason for it? [speaker002:] I sent back the boots I ordered because they just didn't go with my wardrobe. So I'd like a refund of the price. [speaker001:] Okay, may I have your full name, username, email and order ID to verify the boots? [speaker002:] Crystal Minh Username: cminh182 cminh182@email.com Order ID: 9807680508 [speaker001:] How would you like it sent to you, credit? [speaker002:] Sure, just put it back on my credit card. [speaker001:] How much were the boots? [speaker002:] $64 [speaker001:] There you go, anything else today? [speaker002:] No, That takes care of everything. Thank you. [speaker001:] Have a good one! [speaker001:] Hi how can I help you [speaker002:] I forgot my password and was wandering if you could help? [speaker001:] Yes just a moment Can I get your full name and user name [speaker002:] Norman Bouchard user name normanbouchard883 [speaker001:] Thank you I can reset your password for you. Do you have your PIN or the answer to youe security question? [speaker002:] My pin is 3742 My security answer is Alexander [speaker001:] Fantastic. Here is your new password 2hy43b7wx9j [speaker002:] Thank you so much! [speaker001:] Anything else? [speaker002:] I think that is all! [speaker001:] Have a nice day [speaker001:] Hi! How may I help you? [speaker002:] Hi I sign up for subscription wanted to know status [speaker001:] Sure, may I know your account ID, full name and order ID? [speaker002:] Joseph Banter ESE70RKJWE Order ID: 0767132281 Let me know if I have to pay for subscriptions [speaker001:] It is not active, it is due for 49 dollars tomorrow, which should active it if you wish. [speaker002:] Ok I will pay tomorrow [speaker001:] Alright, anything else today? [speaker002:] No [speaker001:] Have a good one! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I need to manage my shipping details please [speaker001:] Of course, what did you want to do with your shipping details? [speaker002:] I need to update my address [speaker001:] Of course, let's get to work on this. May I have your full name or Account ID? [speaker002:] Alessandro Phoenix [speaker001:] Would you mind giving me your current street address? [speaker002:] 4930 2nd Ave San Lima, WA 22225 oh, that is my new address [speaker001:] No worries, take your time! [speaker002:] i am such a space cadet, my old address has completely slipped my mind do you need it? [speaker001:] It would be very helpful, but I can try to verify your identity some other ways. [speaker002:] no problem what do you need? [speaker001:] I have your zip code, but I will also need two of the following telephone number, PIN number, Username, Password, Email Address, or an Order ID of a previous purchase. [speaker002:] ok. 22225 did i forget to mention that I have an order in progress? That is why I need to manage the shipping. Sry [speaker001:] Fair enough. One moment. [speaker002:] thank you [speaker001:] What is the shipping status of your order? Should be either Order received, In Transit or Out for Delivery? [speaker002:] Order Received [speaker001:] So I will need to validate your order. I will need your username, email address and Order ID [speaker002:] aphoenix411 aphoenix411@email.com Order ID: 1586953778 [speaker001:] Thank you for that. So you would like to change your address to the one you listed earlier? 4930 2nd Ave San Lima, WA 22225 [speaker002:] please [speaker001:] And there it is, your address has been updated for this order to the address you requested. Is there anything else I can help you with today? [speaker002:] that's it! thanks! [speaker001:] Thanks for your patronage and you have a wonderful rest of your day! [speaker001:] Hello. How can i help you today? [speaker002:] I was going to check my order status but I seem to have forgotten my username can that be retrieved using my name Joseph Banter [speaker001:] Ok Let'Let's take a look. Can you confirm your zip code and phone number? [speaker002:] 51909 341-6741 [speaker001:] Great jbanter1 is your username Is there anything else I can help you with today? [speaker002:] awesome thanks so much, that was all [speaker001:] have a great day [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Yes i would like to check the status of my order because im looking an it seems like there was an extra fee added for no reason [speaker001:] I can help find the cause behind this mystery fee. Can I have your full name and account ID please? [speaker002:] Chloe Zhang and my Account ID is WNH1V7NH5P [speaker001:] Thank you Chloe what is your order ID? [speaker002:] Order ID is 4212838670 [speaker001:] Thank you, it does appear that this was a company mistake. What was the amount that was charged and needs to be removed? [speaker002:] $35 [speaker001:] This fee has now been removed. Is there anything else I can help you with? [speaker002:] thank you so much, that will be all [speaker001:] Thank you, have a great day! [speaker001:] Hello, how can i help you [speaker002:] Hi, I received a prmo code two days ago but when I try to use it is states, "invalid?" [speaker001:] I will be happy to help you with that. Can i get your full name [speaker002:] Chloe Zhang [speaker001:] I will now check with the system about this problem with your promo and see if its an error on our end. [speaker002:] ok [speaker001:] It said its not an error on our end. Can i get your membership level? [speaker002:] silver [speaker001:] Okay I will just make you a new promo code. Here you go this one should work MR1TI [speaker002:] Thank you [speaker001:] do you need anymore help? have a great day [speaker001:] Hi, I just placed an order but I need to remove the 2nd thing on my order. I think i chose the wrong size. [speaker002:] Hello! Thank you for contacting us. Let me look into that for you. Can I please get your name? [speaker001:] yes, it's Alessandro Phoenix [speaker002:] Thank you, Alessandro. Can you also provide me your username, email address, and the Order ID? [speaker001:] ok, it's aphoenix@email.com, my username is aphoenix and the order id is 7494854496 [speaker002:] Perfect, thank you. Do you know what your membership level is? [speaker001:] yes, it's bronze [speaker002:] Was the purchase made within the last 90 days? [speaker001:] yes, i just made less than a week ago [speaker002:] Perfect that is within the time period limit so we can make that return for you. Can I get your address please? Are you still there? [speaker001:] yes, sorry my address is 1108 Kennedy St. Neward WA 53241 [speaker002:] And how would you like that return processed? We can do it by mail, in store, or at a drop off center. [speaker001:] mail would be fine [speaker002:] Great. Is there anything else I can help you with? [speaker001:] nope that is it, thanks. [speaker002:] Thank you and have a great day! [speaker001:] Hello. [speaker002:] Hi there, thanks for contacting Acme. Can I help you? [speaker001:] I am wanting to make a purchase. How much is your premium service? [speaker002:] Sure, can I get your first name to better address you? [speaker001:] My name is David Williams. [speaker002:] Thanks David. We don't actually charge a fee for premium membership levels, you obtain each depending on how many purchases you make within a year timeframe. We have Bronze, Silver, and Gold premium membership levels. [speaker001:] Oh, I believe that I am a silver member. What does that mean? [speaker002:] Since you are a silver member, you will save on shipping fees and promo codes, as well as having the ability to cancel orders at any time, and have agents make purchases on your behalf. Did that answer your question? [speaker001:] Well, thank you. Yes, it did. I am shopping now. [speaker002:] Fantastic. Was there anything else I can help you out with today? [speaker001:] No, thanks. Have a good day. [speaker002:] Thank you, you too! [speaker001:] Hi! How may I help you? [speaker002:] Hi! i am interested in a pair of jeans and have a quick question IS there a larger size available for the michael kors jeans? [speaker001:] Jeans are refilled at the beginning of every month. So whatever the biggest size is for them will be there at the start of the month. Check back then. [speaker002:] thank you! [speaker001:] Was there anything else? That you needed help with today? [speaker001:] Hi, how may I help you today? [speaker002:] Hi, I'd like to know more about my subscription status [speaker001:] Sure, to get started can I get your full name? [speaker002:] Joseph Banter [speaker001:] Ok Joseph, what would you like to know? [speaker002:] Well, do I have a subscription right now? It seems like it was added to my account, but I shouldn't have one. [speaker001:] I see, how did you hear about this issue? [speaker002:] I read it in an email [speaker001:] Let me check the system to see if this is a valid error [speaker002:] Ok [speaker001:] Now, just to make sure, you have an extra service added to your account and you would like to remove it? [speaker002:] Yes, and how much did it cost me? [speaker001:] So after checking our system, it does seem like this is a legitimate error, so I will take care of it for you right now I'm going to do the removal first and then we can talk about costs. OK, that part is done [speaker002:] Good, and the costs? [speaker001:] It seems the added service cost you $40, is that right? [speaker002:] yes, that is exactly right! How did you know? [speaker001:] OK, I have processed the refund So what happened was the company gave a discounted annual subscription to many of our gold members, since as you may know the typical price is $99 a year [speaker002:] That's right, I am a gold member. I've heard about the premium subscription before, but I actually don't shop that much. I basically buy a lot of stuff once a year during the holidays when there is usually a free shipping discount, so having this perk doesn't help me much. [speaker001:] Well Mr. Banter, just so you know Gold membership has many further benefits beyond free shipping If you would like I can send you a link with more information [speaker002:] Uhh, sure, i guess [speaker001:] This page will tell you about all the great benefits you already have, such as discounts and invites to special events [speaker002:] Ok, cool I guess [speaker001:] Is there anything else I could help you with? [speaker002:] I got the refund so I'm good to go. [speaker001:] Ok, have a wonderful day then and don't let your gold status go to waste! [speaker001:] How may I assist you? [speaker002:] I want to move my shipping to next week to avoid paying any shipping fee [speaker001:] i see, you wish to downgrade your shipping to save on cost, and I can assist with that today! I will need your full name to pull up the account [speaker002:] yes, Joyce Wu [speaker001:] thank you, i will also need the account and order ids to pull up the shipment [speaker002:] Order ID: 3028498392 [speaker001:] and the account id? [speaker002:] Account ID: JKEXMQVW3X [speaker001:] Thanks! Now, what is the status of the shipment? [speaker002:] Shipping Status: Delivered [speaker001:] and what is your membership level? [speaker002:] Guest [speaker001:] Thank you Unfortunately, because the item has already been delivered, I am unable to delay the delivery [speaker002:] Okay, i understand [speaker001:] I apologise for this inconvience, but you can imagine it is hard to delay and order that is already there other than that, is there anything else I can assist you with? [speaker002:] Its okay, that is everything i needed help with [speaker001:] Have a nice day! [speaker001:] hi [speaker002:] Hi! How can I help you today? [speaker001:] i have one query can you help me? [speaker002:] Yes I can [speaker001:] r u there? [speaker002:] Yes I am What is your query? [speaker001:] i want to reactivate my account. because i forgot my password hello.... [speaker002:] Ok. Can I have your name [speaker001:] my name is joyce wu [speaker002:] Thank You. I will also need your username [speaker001:] joycew57 [speaker002:] And finally do you know your pin number [speaker001:] yesi know. 417918 [speaker002:] Thank you for all that information. Your new password is ea77vzuev6j Is there anything else I can help with today [speaker001:] no need thanks for your timely help [speaker002:] Have a great day! [speaker001:] Hello Good day [speaker002:] Hi! How can I help you? Are you still there? [speaker001:] Hello I'm here I was interested in the Michael Kors boots I wanted to know how long it takes to wear them in [speaker002:] Ok [speaker001:] Thanks [speaker002:] It can take 40 to 60 hours [speaker001:] Okay I see Excellent [speaker002:] Is there anything else I can do for you today? [speaker001:] That's all I needed today [speaker002:] Ok, I'll end this chat now [speaker001:] OKay Thank you! [speaker002:] Of course [speaker001:] hello, how may i help you [speaker002:] I am thinking about buying, but I also want to know if I can cancel my subscription if I change my mind [speaker001:] ok if i am intepreting correctly, you wish to know our store policy on membership subscription? [speaker002:] yes [speaker001:] i can assist with that may i ask whom im speaking to today? [speaker002:] Alessandro Phoenix [speaker001:] thanks alessandro, let me pull up our policy information for you. ok so you may cancel your sub anytime and not be charged going forward [speaker002:] What would I need to do to cancel it? [speaker001:] for the current month, you will still be responsible for the full monthly bill, and will recieve benefits for the remainder of the month as you said, in case you change your mind. is there anything else i may be of assistance with or did you need more clarification [speaker002:] Yes, I would like to know how to cancel... can I do it through the website or do I need to speak to someone, etc? [speaker001:] you should be able to cancel on our website, but if you have any issue you can contact us will that be all for today? [speaker002:] Ok, that answers my questions. Thank you! [speaker001:] have a good one! [speaker001:] Hi how can I help you [speaker002:] i signed up for a subscription and i was charged twice for it instead of once. [speaker001:] OK I can fix tat, what's your full name [speaker002:] Chloe Zhang [speaker001:] Account id and order id please [speaker002:] LD7AOEZVBY 3383800001 [speaker001:] What's your membership level? [speaker002:] gold [speaker001:] We value our gold members so of course I will refund this for you. What was the overcharged amount? [speaker002:] $69 [speaker001:] The refund has been made Anything else today? [speaker002:] that is all i needed. [speaker001:] Have a nice day [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] I need to check on the status of my subscription. It looks like it's inactive? [speaker001:] Let me look into this for you. Can I have your full name or account ID? [speaker002:] Sure, my name is Crystal Minh. Account ID: DIO8JRSBYP [speaker001:] Thank you Crystal can I also have your order ID please? [speaker002:] Order ID: 6954198011 [speaker001:] I see that your subscription is in fact active, but you have a balance of $55 due tomorrow to keep it active. [speaker002:] Okay, can we go ahead and pay that now? [speaker001:] Absolutely, should I charge the credit card on your account? [speaker002:] Yes, please. I don't know why it would've made my account inactive if the bill wasn't due until tomorrow. That's weird. [speaker001:] That is odd, but i have gone ahead and charged your card and can confirm your subscription is still active. I'm also going to send you a link that will allow you to log in and check the status of your account at anytime. [speaker002:] Ok, so I can go ahead and order now, or will it take 24 hours or something before my account is active again? [speaker001:] Your account is active immediately. [speaker002:] Sweet! Thanks. Have a good day! [speaker001:] Thank you, you too! [speaker001:] Hi. How can I help you? [speaker002:] I wanna check my account but I list my phone and can't get into my account [speaker001:] Do you have your username and your password? [speaker002:] sanyaafzal401 no password [speaker001:] Ok, what is your name? [speaker002:] Sanya Afzal [speaker001:] Since I can't access passwords, I'll generate a new one for you Can you tell me your PIN number? [speaker002:] I do not know what it is [speaker001:] Ok, what is the answer to your Security Question? [speaker002:] I am not sure [speaker001:] I need either a PIN number or an answer to a Security Question to generate a password [speaker002:] I am not sure of either I am sorry [speaker001:] Ok, well if you can't find either of those or your password you may have to create a new account [speaker002:] no problem thanks anyways [speaker001:] Sorry I couldn't be more help Is there anything else I can do for you today? [speaker002:] no [speaker001:] Ok, I'll end this chat now [speaker001:] hi how can i help you? [speaker002:] I would like to check on the status of my jean order. Has my order shipped? [speaker001:] Sure whats your full name? [speaker002:] Joseph Banter [speaker001:] what is your account id and order id? [speaker002:] Account ID is S76HMG1DQX 9439932330order ID is Order ID is 9439932330 [speaker001:] Can ihave your user name, email address as well please? [speaker002:] Email address is jbanter0@email.com Please verify that the total order cost is $138 Is my order cost $138.00? [speaker001:] Yes, it is. [speaker002:] Is my order on the way? [speaker001:] Your order is on the way! Let me know if you need anythign else? [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi! So I just ordered an item but my confirmation email says I ordered two items. Can I check the order status? I only ordered one, not two. [speaker001:] Of course, I can help you with that [speaker002:] Great! [speaker001:] Is this for a single order, or do you have a subscription with us? [speaker002:] I'm a silver member. [speaker001:] Okay, and was it a subscription bill that you were charged twice for, or was your confirmation email about something that you had ordered from our store, such as jeans or boots? Either way, if you could please tell me your full name, I can take a look at your account [speaker002:] I ordered a Guess jacket for $59 but it says I ordered two. And my full name is Sanya Afzal. [speaker001:] Okay, I'll check with our systems to see if we can clear this up [speaker002:] Great! [speaker001:] To check on your specific order, I will need to know your account ID and your order ID [speaker002:] My Account ID is OYFXZYVJMW and my Order ID is 6176375759. [speaker001:] Okay, I can now check with our system to see if that email was correct. And the good news is, that email contained an error on our part. Sorry about that I can assure you that, in our system, you were charged for one Guess Jacket [speaker002:] Okay, I feel better now, thanks so much! [speaker001:] Good to hear, and I'm glad I could help. Is there anything else I can help you with today? [speaker002:] No, that is all, thanks again! [speaker001:] You're welcome. Have a great day [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi. My name is David Williams. My Order ID is 8262364914, On my last purchase of the Tommy Hilfiger jacket for $84, I was charged double. Can you fix this issue? [speaker001:] I'll be glad to help you with that, David. One moment, please! May I please get your Account ID and Order ID? [speaker002:] I already provided my order ID. My account ID is ICCFHWX0S5. [speaker001:] Just to confirm, do you believe that you mistakenly purchased the Tommy Hilfiger jacket twice? [speaker002:] I purchased the jacket once, but I was billed for it twice. [speaker001:] What is the shipping status on your order? It may say "Order Received", "In Transit", "Out For Delivery", or "Delivered". [speaker002:] The shipping status is not available for me to view. [speaker001:] Hmmm, and did you receive a notice via email about this double charge? [speaker002:] No, I just saw it on my bill. I was charged a total of $168. [speaker001:] What is your membership level, please? [speaker002:] Gold [speaker001:] So you were charged $168 and the expected total was $84, correct? [speaker002:] Yes [speaker001:] I'm so sorry for the inconvenience. I'm authorizing a refund of $84 to your account right now. Is there anything more I may help you with today? [speaker002:] That is it for today. Thank you. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, i want to buy something but my credit card keeps getting rejected. I am trying to figure out why my credit card is invalid on the website. [speaker001:] Okay, I can help you look for a solution Have you tried to log out of the site and back in? [speaker002:] yes i have [speaker001:] The card you are trying to use is not expired, correct? [speaker002:] correct [speaker001:] And you tried multiple times, correct? [speaker002:] yes [speaker001:] I can make a purchase for you on my end if you provide the credit card number, expiration date, and item you would like. [speaker002:] I am so sorry for the misunderstanding, i just tried logging out and back in and my card went through. Thank you for your help [speaker001:] Oh great, is there anything else I can do for you? [speaker002:] No, that was all, thank you again [speaker001:] Have a good day! [speaker001:] Hello! Thank you for contacting us today! How can I help you? [speaker002:] I am trying to find out if you have this shirt in medium [speaker001:] Sure I can look that up for you. Can I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodridguez. Let me pull the information up about our stock quickly. The shirts we have come in a wide variety of sizes. If the shirt size you are interested in is listed as empty on the website we are currently out of stock. Generally we restock at the second week of every month so you could check again then. Can I help you with any other information today? [speaker002:] Nope thats all I need to know thank you [speaker001:] Thank you and have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hi, I'm having a middle aged moment, and cannot remember my username to log into my account [speaker001:] Oh no! Let's fix that right now. May I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] May I also have your zip code and phone number? [speaker002:] 65809 888-3707 [speaker001:] Thanks! Your username is: aphoenix1 [speaker002:] yes it is! thanks so much! [speaker001:] You're welcome! Can I do anything else for you? [speaker002:] nope, that is all i needed. thanks again [speaker001:] Have a great day! [speaker001:] Hello. How can I help you? [speaker002:] Hello, I am trying to buy something with a discount promo code but it is giving me an invalid promo code error. [speaker001:] Lets take a look. May I have your name please? [speaker002:] My name is Rodriguez Domingo. I got the code only two days ago, it should definitely work [speaker001:] Yea two days isnt long. One moment please. Let me check the system. What is your membership level? [speaker002:] I'm a gold member [speaker001:] Im just going to get you a new code. [speaker002:] Okay, sounds good to me [speaker001:] Q1KHO Try that code. It should ork. [speaker002:] Thanks, hopefully this one works [speaker001:] work* No problem. Anything else I can help you with? [speaker002:] Okay, just checked it and it works! That's all I needed, thank you. [speaker001:] Great Have a nice day. [speaker001:] Welcome to AcmeBrands, how may I help you? [speaker002:] Hello- I have an order that I need to change the shipping on. I would like to move the shipping to next week delivery so that I can avoid paying any shipping fees. [speaker001:] Sure. I can help. May I have your full name or account ID? [speaker002:] Chloe Zhang [speaker001:] OK, Chloe. I have pulled up your account. What is your shipping status? [speaker002:] Out for Delivery [speaker001:] OK. I have made a note of that. May I have your username, email address and order id? [speaker002:] I don't remember my username, and I don't have an email address but my order ID is 3171421927 [speaker001:] OK. I will need your zip code and phone number then [speaker002:] 62954 zip code and phone number is 767-1728 [speaker001:] OK. I have sent in the verification. You want to change the date for next week? [speaker002:] Yes. [speaker001:] OK. Let me do that. Yes. We have updated the date. Was there anything else I could help you with? [speaker001:] How can I help you? [speaker002:] Hi. I was trying to check on an order but I can't access my account. I can't remember my password for the life of me. [speaker001:] Sorry, I'd be glad to help. Can I have your full name? [speaker002:] Chloe Zhang [speaker001:] Thanks, and Ms. Zhang what is your user name? [speaker002:] I don't have one. I have a pin number, would that help. [speaker001:] Can I have your zip code and phone number? [speaker002:] zip is 92336 and phone is 870-112-4154 [speaker001:] Great, I was able to verify your identity. Your username is czhang1 [speaker002:] Can you see my order? [speaker001:] Now I need your PIN to generate a new password for you [speaker002:] 687970 [speaker001:] Here you are fxm0plhyyre [speaker002:] Awesome, thank you so much! [speaker001:] Is there anything else I can help you with? [speaker001:] Hello, I am David Williams [speaker002:] Hi, how can I help you? [speaker001:] I'm looking for a gift for myself but want to make sure I can return it What's the policy? [speaker002:] Sure, I can tell you about our return policy? [speaker001:] yes please [speaker002:] The policy on returns depends on your membership level. Gold members are allowed unlimited returns. Silver members are allowed returns for purchases made in the last 6 months. Bronze members are allowed returns for purchases made in the last 90 days. All other membrs are allowed returns for purchases made in the last 30 days. [speaker001:] And Guest members? Ah ok I see. Ok I will make sure to be 100% sure before ordering Thank you for checking that for me. [speaker002:] You're very welcome. [speaker001:] perfect [speaker002:] Can I help with anything else? [speaker001:] that will be all! thanks again [speaker002:] Thanks for reaching out. Have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] I keep trying to search for this Michael Kors jacket, but it keeps giving me 0 results. I know you have to have it somewhere. It doesn't pull anything up, not even to say it's out of stock. Something's not right. [speaker001:] There are a few things we can try to clear things up. First, can you search for something else? Try searching for Guess jeans and see what happens. [speaker002:] I just tried to do that. 0 results again. It's not even cute anymore. Is it an April Fool's joke that's late? [speaker001:] I hope not! There are still some other things we can try. Do you know how to clear your cookies? [speaker002:] No, how do you do that? [speaker001:] Go to your browser settings and select "More Details". There will be a button to clear your cookies there. [speaker002:] Ugh, I did it and it made me log in again and I had to look up my password because it's not automatically saved. Still same thing, 0 results. [speaker001:] I'm sorry about that. I'll write a report for the website team so they can fix it. One moment while I send it. [speaker002:] Thanks. How long do I need to wait? It better not be sold out by the time it gets fixed! [speaker001:] It depends on how soon they read the report. If you like, I can make your purchase for you. [speaker002:] Ok, that will work. [speaker001:] What is the credit card number you would like to use? [speaker002:] 5555 1234 6789 4810 [speaker001:] And the expiration date? [speaker002:] 1221 [speaker001:] Thanks! It was the Michael Kors jacket you wanted, correct? [speaker002:] Yes, in black. [speaker001:] Okay. It has been ordered and will be shipped shortly. Is there anything else I can help you with? [speaker002:] No, that's it for now. Hope your IT team gets on it. Have a good day. [speaker001:] I hope so too! Enjoy your new jacket. [speaker001:] Hello, how many I help you today? [speaker002:] YES I want to know when the local store closes because you are thinking of buying stuff. [speaker001:] Sure I can help with that, may I know your name? [speaker002:] Sanya Afzal [speaker001:] Hi Sanya, you'd like to know about our store hours, correct? [speaker002:] YES [speaker001:] Ok, I see here that the store actually closes at 11PM [speaker002:] OK Thanks [speaker001:] Great, is there anything else you need? [speaker002:] no thanks [speaker001:] Have a good day! [speaker001:] Hello, how can i hlep you today [speaker002:] Hello. I have a question about your membership system Can you tell me what the membership levels are? I would like to know more about this I might want to shop more with you and I need to understand your system [speaker001:] We have bronze silver and gold level memberships they are obtained by accumulative purchases throughout the year and offer many things such as promo codes free delivery and benifit of the doubt on returns [speaker002:] Okay. What do those levels mean? What is the difference between them? [speaker001:] Bronze is the basic level and is obtained with 500 dollars of spending you get delivery and promo codes. Silver is 1000 dollars of purchases and comes with that and option to having agents make urchases. Gold gives all of those and total refund benif Gold is obtained at 2000 dollars of purchases [speaker002:] Wow. Okay Those are some pretty great benefits but I guess I have to spend a lot to get there Well, thank you for explaining the system to me. I feel like I understand it now [speaker001:] Yeah it can be accumulated in a year and lasts ofr 2 years so you can get a lot out of it No porblem, is there anything else i can do for you [speaker002:] I really would! No, that was it Thanks so much [speaker001:] Okay, have a great day [speaker001:] Thank you for contacting Acme brand. May I have your name please? [speaker002:] Yes, it's Norman Bouchard [speaker001:] Thank you Norman. How can I help you today? [speaker002:] Okay so I really want these Tommy Hilfger boots but they are almost 40 dollars more than your competitor? Can you tell me why that it? [speaker001:] Sure, Let me look into that for you, These shoes are top of the line and we offer only the best product so that is why they are so expensive. [speaker002:] But how can another company have the same shoes for 40 dollars less [speaker001:] Are you sure they are the exact same shoe? Our products are exclusive to our store. [speaker002:] They look similar... So can I get a discount so I will buy from you and not them. [speaker001:] Let me check. May I have your account ID please? [speaker002:] yes it is ESK7WAOA41 [speaker001:] Thank you Norman. I have a discount code I can share with you. It is UTR69 we hope you will still be a happy customer. [speaker002:] Thank you I very much appreciate it! [speaker001:] THank you. Is there anything else I can do to help? [speaker002:] no that is it. [speaker001:] have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello there! I was just checking my order confirmation that I got through an email. It's really strange because I bought jeans and boots, and it says the payment has been processed for $2,000!!!!! The items are only $79 and $59. What happened! [speaker001:] May I have your full name and account ID? [speaker002:] Norman Bouchard 8WR80UCJCW [speaker001:] And may I have the order ID? [speaker002:] 3176289157 [speaker001:] Yes, there does appear to have been a billing mistake. [speaker002:] OH NO!! This has been taken off my card? OH MY [speaker001:] No, I can correct the order. [speaker002:] Yes please [speaker001:] If it has been charged you will get it returned promptly. [speaker002:] Ok yes please I really can't afford that much off my card Is it on it's way? [speaker001:] Ok, I have entered the correct charge. [speaker002:] thank you. Will I be receiving it soon [speaker001:] It may take a little time for the change to process. [speaker002:] Ok. I will be patient. [speaker001:] The items have been shipped. Is there anything else I can help you with today. Again I apologize for the billing errors. [speaker002:] No! That will be all. [speaker001:] Have a good day. [speaker001:] Hi, how can I assist you? [speaker002:] hi, the cost of shipping was too high i was wondering if i could get the fee waived [speaker001:] May I have your full name or the account ID? [speaker002:] David Williams Account ID: FTDN2VE60O [speaker001:] And can I get your username, your e-mail address, and the order ID? [speaker002:] davidwilliams467@email.com davidwilliams467 Order ID: 6268569972 [speaker001:] Thank you. What is the shipping status of your order? [speaker002:] order ecieved recieved [speaker001:] Ok, I can waive the fee for you today. Just a moment... The shipping fee has been taken off your order. [speaker002:] ok perfect thank you so much [speaker001:] Is there anything else I can do for you today? [speaker002:] nope thats iot [speaker001:] Have a great day. [speaker001:] Hi [speaker002:] Hello. What can I help you with? [speaker001:] Why is everything always out of stock? This seems to happen a lot. [speaker002:] Where you looking for a specific item? We can put a back order in for you, and I can contact the buying dept about the shortage. [speaker001:] No, it's just everything If I want shoes, you guys don't have the ones I want If I want shirts, you don't have those either. I mean, what gives? [speaker002:] I am sorry you are dissatisfied. Let me get your name and I shall contact the purchasing dept for you. [speaker001:] Rodriguez Domingo Thanks [speaker002:] I have notified the purchasing department about your problem. In the meantime did you wnt me to back order anything for you? [speaker001:] Nope thanks [speaker002:] You are welcome. Did you need help with anything else? [speaker001:] bye [speaker002:] bye [speaker001:] Hello, how can I assist you? [speaker002:] hiya i just made a purchase, but i don't think i want it anymore just hoping to cancel and get refunded before it ships [speaker001:] Okay, sure can I have you name please? [speaker002:] David Williams [speaker001:] Can I have the account ID and Order Id [speaker002:] dw468461, 5117702721 [speaker001:] Okay just a fe more items, your usernamer and email address [speaker002:] dw468461, dw468461@email.com [speaker001:] How would you like the refund issued, gift card, add value to yoru account, paper check, or credit card? [speaker002:] credit card [speaker001:] What was the amount of the item? [speaker002:] that's probably a little high;] $49 thanks [speaker001:] Okay the amount 0f $49 has been credited back to the credit card on file, is there anything else I cna do for you? [speaker002:] that's it [speaker001:] Okay, thank you have a nice day [speaker001:] I would like to know when the fall collection drops? [speaker002:] Hello, how may I help you today? I can certainly answer that for you. Please give me a moment to look up that information. [speaker001:] ok [speaker002:] Our fall collection is currently planned to be released on October 3rd. Is there anything else I can help you with today? [speaker001:] Ok, that will be everything [speaker002:] Thank you. Have a great day! [speaker001:] Hi, I forgot my password and I'm trying to order. [speaker002:] Hello, I can help you with that. Can I get your full name or account ID and your username? [speaker001:] Name: Crystal Minh I don't have my user name, my account is a guest account. [speaker002:] Hello, you would have to have a username to have a password, let's try and recover that first. Can I get your zip code, phone number, and email address? [speaker001:] Ok. 94861 zip, Phone Number: 642-3247, E mail is CMinh@hotmail.com [speaker002:] Thank you, your username is cminh1 [speaker001:] Thanks, [speaker002:] I will have to provide you with a new password, can you tell me your pin # or the answer to your security question? [speaker001:] Pin, I think is 1576 [speaker002:] Thank you. Your new password is ncelcdlonzn [speaker001:] Great, I'll order now, goodbye. [speaker002:] Have a great day [speaker001:] how may i help? [speaker002:] Ugh I am so frustrated. I keep trying to buy something but my credit card keeps getting declined. I really need this item for Mr. Scruffy. [speaker001:] i see i can help figure out why your credit card is being marked as invalid may i have your name please? [speaker002:] Sure. My name is Crystal Minh. [speaker001:] lets try a few things first try rentering the card number [speaker002:] Okay give me one second. Nope that didn't work! It's still saying invalid. [speaker001:] please check to make sure your card is not expired as well [speaker002:] Hmmm. Oh my. Silly me! YES! I'm using the expired card. I forgot they'd send me a new one. Oh I'm sorry for the trouble. [speaker001:] no problem is there anything else i can help you with today? [speaker002:] That was it. THank you so much! [speaker001:] have a good one [speaker001:] Hello, my name is Donny. How may I assist you? [speaker002:] Hello I ordered some Tommy Hilfiger boots yesterday for $89 and see that they are way cheaper today. Why is this? I would like to get refunded the difference if possible [speaker001:] This is due to a sale that is running as of today. Let me get that started for you. [speaker002:] Okay [speaker001:] To start I will need your account name or account ID please. [speaker002:] Joyce Wu Account ID: JSEX7PPUAJ [speaker001:] Thank you. One moment please. and just need your order ID now if you have it [speaker002:] Order ID: 2077905660 [speaker001:] Thank you. I am now verifying the account. Now to verify the purchase I need your username and email address please [speaker002:] Username: jw082196 Email Address: jw082196@email.com [speaker001:] Thank you. I have validated your purchase and will now move on to the refund. Just a few more moments here. Which method of payment would you like your refund issued to? Are you still there? [speaker002:] Yeah, sorry Thank you for the refund. [speaker001:] It's okay. [speaker002:] The system seems to be lagging out. Everyone at home bogging down the internet. [speaker001:] The refund hasn't been issued just yet. Would you like your refund issued to your credit card? I understand. My internet is being quite slow as well. [speaker002:] Well, when I came back I see I have a different customer profile now with different info [speaker001:] okay let me just access your account one more time to insure your refund gets issued to you properly. [speaker002:] okay [speaker001:] is your account ID still JSEX7PPUAJ? [speaker002:] No, the system refreshed on me and gave me totally different info. buggy [speaker001:] Sorry about that. What is the new account ID? [speaker002:] Well, my new problem is that I am thinking about buying a product and want more info on it. [speaker001:] No worries. Just one moment Which product would you like more information about? [speaker002:] A Calving Klein shirt that is priced at $59 dollars. White shirt with black lettering. [speaker001:] And what kind of information can I get for you about the shirt? [speaker002:] What I want to know is how do I wash it? [speaker001:] I searched for cleaning information on this shirt and have found this... Even though the shirt is of high quality, it can be washed like most other garments. Toss it in the washer and dryer like you would with anything else and wash normally. It is recommended to use color guard with bleach detergent to keep the colors lo [speaker002:] Awesome, thank you. [speaker001:] My pleasure. Is there anything else I could help you with today? [speaker002:] That's all, Great job! [speaker001:] Thank you. I hope you have a great day and stay healthy out there:] [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hello. I have a few questions [speaker001:] Okay, I'll try to get a few answers [speaker002:] I´m thinking of buying a few items for spring but I´m having a hard time with you site CAn you tell me when the spring collection will be available? [speaker001:] Our spring collection just opened up on April 3rd, so you are right on time Do you have some other questions? [speaker002:] Great. Also with most states being under stay at home orders, do you know how much time my order would take to be delivered to Washington? [speaker001:] It would depend on the shipping level that you select at checkout. We could even offer overnight shipping if you would like. Otherwise, it might take 3-5 days [speaker002:] That is wonderful. Last question... Will there be any sales to promote the spring collection? [speaker001:] Not at this time, sorry. Our annual sale runs for the week of January 23rd through the 31st. Is there anything else I can help you with today? [speaker002:] No that´s all thank you very much [speaker001:] You're welcome. Have a great day [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi. My name is Norman Bouchard. I noticed that these Calvin Klein jeans are priced at $89 today, but yesterday they were cheaper. [speaker001:] Oh, I'm sorry to hear that Unfortunately, our prices are set by algorithm, based on a lot of different factors which are, sadly, all out of my control [speaker002:] So I cannot get a price adjustment if I buy the item today? [speaker001:] may I ask your name, so that I can take a look at your account. There may be something I can do [speaker002:] I already gave you my name. My Account ID is NH0SBZF1QX if that helps. [speaker001:] Oh, yes, sorry about that. Based on your purchase history with us, I will be able to issue a promo code for this specific item, that should cover the difference [speaker002:] That's very nice of you. Thanks. [speaker001:] 3D42Q should cover the difference [speaker002:] Ok great. [speaker001:] But don't tell anyone. This is only for our more valued customers, such as yourself Would there be anything else I can help you with while we're here? [speaker002:] That is it for today. [speaker001:] Okay, have a good day, Mr Bouchard [speaker001:] How can I help you? [speaker002:] I have a question about a purchase I made. [speaker001:] Sure, what is your question? [speaker002:] I bought a Tommy Hilfiger shirt but when I took it out I found out it has a stain on it So I'd like to return it and get anoteher one sent [speaker001:] Sorry about that. Can I please have your name? [speaker002:] Joyce Wu [speaker001:] And Ms. Wu what is your username, email address and order number? [speaker002:] joycew38 joycew38@email.com 3617394361 [speaker001:] What is your membership level? [speaker002:] silver [speaker001:] And when did you make the purchase? [speaker002:] February this year 228 [speaker001:] Okay, great. Okay, I will need to email you a return label. Can I have your address? [speaker002:] 7411 Primrose Ave San Lima, MI 20836 [speaker001:] Okay and how would you like to send it back by mail, drop off center or in store? [speaker002:] mail [speaker001:] Okay, you will need to print the label and return by mail. You will receive your new order soon. [speaker002:] great thanks so much! [speaker001:] You're welcome. Will there be anything else? [speaker001:] Hello. How may I be of assistance for you? [speaker002:] Hi, i wanted to check on my order but i forgot my password and cant get in [speaker001:] Sure. May I have your name please? Lets get that reset for you. Hello? Your chat will time out soon [speaker002:] Sorry Rodriguez Domingo [speaker001:] And what is the username? [speaker002:] rd672096 [speaker001:] Do you have your PIN? Or security answer? [speaker002:] Singh [speaker001:] Thank you very much. You new password will be glxi5szafl Anything else I can help you with? [speaker002:] Wow thanks and i can change it when i get in Nice it worked No thanks as long as i can change it now [speaker001:] Great. Have a nice day. [speaker001:] Hello, how may I assist you today? [speaker002:] Hi I need your help I just signed up for a premium subscription service I really love it [speaker001:] I'd love to help. What do you need today? [speaker002:] But my car broke down and I have a ton of bills right now so I can't afford the fees [speaker001:] Oh no, I'm so sorry about your car problems. [speaker002:] Can I have an extension so that I have more time to get the money to pay? [speaker001:] Let me take a look at your account. Can I get your full name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] Thank you Rodriguez. Please give me a minute to look in to this for you. [speaker002:] okay [speaker001:] I want to look and see when you bill is due and if I can get you an extension. [speaker002:] Okay [speaker001:] Do you have an Order ID? [speaker002:] 7158418695 [speaker001:] Do you also have your Account ID? [speaker002:] sure HXERJA0SOL [speaker001:] Thank you Rodriguez. What membership level do you have? [speaker002:] I'm a guest [speaker001:] There are no fees for our guests so you don't have any fees to worry about! [speaker002:] Oh okay [speaker001:] Is there anything else I can help you with today? [speaker002:] So I don't actually have a premium subscription service? I thought that I had one [speaker001:] Oh, I thought you were referring to your membership. I am so very sorry!! Please be patient while I pull up your subscription. [speaker002:] Okay [speaker001:] I see you do have a premium subscription. But since you are a guest I do not have authority to offer you an extension. If I can get your phone number I would be happy to escalate this to a manager. [speaker002:] Oh okay That would be good I really really need this extension My phone number is 634-9554 [speaker001:] I will have my manager call you and I am sure they will be able to help you out! [speaker002:] Okay I will look forward to that [speaker001:] Is there anything else I can help you with today? [speaker002:] No that was it [speaker001:] Thanks, you have a great day. And good luck with your car. You will hear from a manager soon! [speaker001:] Hi, how can I help you today? [speaker002:] the item i want to buy was much cheaper yesterday when i checked. i am trying to figure out the price discrepancy can you do something about that? [speaker001:] I understand, let me look into that for you. [speaker002:] ok [speaker001:] Could I get your name or account ID? [speaker002:] Joyce Wu. EJJMGYMDXY [speaker001:] I'll just need an order ID, Ms. Wu. [speaker002:] 8774975427 [speaker001:] Thank you. Ms. Wu, pricing algorithms change quite often and result in price fluctuations that are out of our control. [speaker002:] ok [speaker001:] Can I help out with anything else today? [speaker002:] that is all [speaker001:] Have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I need help changing some shipping details on my shipping address. I'm at the same address, but I'm moving to the guest house out back and it has a different address. My Account ID: 8WADA2CFYN, if that helps. [speaker001:] Happy to help, may I have your full name please? [speaker002:] Name: Alessandro Phoenix [speaker001:] thanks, Alessandro. What is your current address? [speaker002:] Address: 3362 Lincoln Ave Monterey, WA 84027 is the old address. [speaker001:] Thanks. To verify your identity, I also need your zip code and phone number please. [speaker002:] The new Address: 3362 a, Lincoln Ave Monterey, WA 84027 Zip code is same 84027 [see above] Phone Number: 917-4785 the only change is the a, but I have my own separate address there, that way it won't bug my parents. [speaker001:] One more thing I need is your PIN number please. [speaker002:] 9544 [speaker001:] thanks. [speaker002:] Is that all you need? [speaker001:] Can you also give me your username, password and email address? The above information doesn't seem to work. [speaker002:] Username: ap630732 Email Address: ap630732@email.com password from what? PIN from what, I gave you the number from the back of the credit card I used to pay. [speaker001:] for logging in your account. [speaker002:] Never mind, I'll just get the package from my parents, thanks anyway. Goodbye [speaker001:] So you are not going to change your address? [speaker002:] I guess not, you are asking for a lot of personal detail including credit card data, I'm going to call your customer service later to make sure this is all secure. I'm not comfortable. I didn't even know you kept and had access, personally to all my credit card information, passwords, etc. [speaker001:] Sorry about that, but I didn't ask for your credit card data. Anyway, my apologies for that. [speaker002:] Goodbye. [speaker001:] Have a nice day! [speaker001:] Hello. Is there anything I can help you with today? [speaker002:] Hi i would like to know my status of my account [speaker001:] Sure I would be glad to help you with that. Can you provide me your full name or Account ID? Do you have your information? [speaker002:] yes i do Joseph Banter [speaker001:] Thank you Joseph. Just one moment. Have you made an order recently? Do you have the order number? [speaker002:] yes i have i ordered a calvin klein t-sirt i dont have the order number i wanted to know if my subscription includes free shipping? [speaker001:] I see. Well it does look like your subscription is still active and your sue date is three days from now. Let me check on that for you Joseph. Your account status does make you eligible for free international shipping. [speaker002:] sweet [speaker001:] I am sending you an FAQ link also. [speaker002:] thank you very much [speaker001:] Is there anything else I can help you with? [speaker002:] no thats it you answer my question [speaker001:] Great. Have a nice day. [speaker001:] Hello. Thank you for contacting us today. How may I help you? [speaker002:] There is something wrong with your computer [speaker001:] What would the issue seem to be? [speaker002:] i get a message there is a problem with my credit card [speaker001:] Oh alright. Lets see if we might be able to get that problem resolved. [speaker002:] thanks [speaker001:] Could you first check to see if there were any typos in the card information for me? [speaker002:] I know computers glitch all the time maybe it needs a reboot? oh, sorry [speaker001:] Yeah it happens form time to time. I just want to run through a few things to check. [speaker002:] Crystal Minh is the name [speaker001:] This is about your card being rejected correct? [speaker002:] yes [speaker001:] Alright just wanted to be sure. So could you confirm there are no typos with the information and try submitting again for me? [speaker002:] did it work? [speaker001:] It doesnt look like it. Next lets just try logging in and out of your account to reset any latent information that could be interfering and try submitting again. [speaker002:] will I lose my shopping cart? [speaker001:] No your shopping cart will still be there. [speaker002:] I hate to risk it, been told that before, is there any other option? I am a guest member, if that helps [speaker001:] Well one other thing that could be wrong is the card may actually be expired. Could you check the expiration date. Sometimes that's easy to overlook. [speaker002:] duh! how red is my face now? lol- thanks [speaker001:] Haha, not a problem. I've done that a few times myself. Was there anything else I could help you with? [speaker002:] no, will get the card updated asap thanks so much [speaker001:] Alright. I hope they get your new card out to you soon. Have a great day! [speaker001:] Hi [speaker002:] Good afternoon, what can I do for you? [speaker001:] Hi would like to dispute a bill I got charged twice Hello? [speaker002:] Understood, could you give me your full name, ID and order number please. [speaker001:] Joseph Banter I don't have an order # Hello? [speaker002:] let me review a solution, sorry for the wait. [speaker001:] No problem [speaker002:] could you give me your email please [speaker001:] I'm next josephb4@email.com [speaker002:] When did you make your purchase? are you there friend? [speaker001:] Last week?? [speaker002:] Friend it turns out that if there was an error in your bill from us. [speaker001:] Thank you Please fix that's it [speaker002:] Sorry the inconvenience and I will make an arrangement to solve your problem. [speaker001:] Thank you that's l needed done [speaker002:] a pleasure to help you, have a happy day [speaker001:] I never received the package. [speaker002:] Hi, how may I help you? [speaker001:] I am waiting for 9 days. [speaker002:] For an order? [speaker001:] yes [speaker002:] Sorry for that, could I have your name? [speaker001:] Sanya Afzal [speaker002:] Thanks, Sanya. I'll also need your Username, Email, and Order ID. [speaker001:] sanyaafzal407,sanyaafzal407@email.com,4427900381 [speaker002:] Great, let me see here. Okay, we need to send you a new item. Could I have the address? [speaker001:] 5837 Lincoln Ave Jacksonville, NY 54092 The item was Calvin Klein Shirt [speaker002:] Thank you, one moment. Okay, you're all set. Is there anything else I can do? [speaker001:] no [speaker002:] Have a good day! [speaker001:] Thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hello. I recently bought boots but returned them because they were way too small. I asked for a refund. I would like to know the status of the refund. Could you check that for me? [speaker001:] Have you received a bill or statement yet, or are you just looking for a general update on the status of your refund? [speaker002:] I am just looking for a general update on the status of my refund. I would like to get the status and payment method. [speaker001:] Sure, can I have your full name or account ID please? [speaker002:] Alessandro Phoenix. I don't have the account ID. [speaker001:] And do you have your username, email address, and order ID? [speaker002:] Order ID: 5508118157, Email Address: aphoenix693@email.com; username aphoenix693 [speaker001:] I see that your refund is showing that it is in progress. It looks like the payment method was online, so that is how your refund will be processed. [speaker002:] It will be through PayPal? [speaker001:] Yes. Is there anything else that I can help with? [speaker002:] No, that is all. Thank you. [speaker001:] Thank you, have a great day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you? [speaker002:] Hi. My name is Joyce Wu. My Order ID is 1495528470. I recently purchased guess jeans for $89 but I was charged twice. Can you fix this? [speaker001:] I'm sorry to hear that you had a duplicate charge, Joyce. Let me pull up your account and see if I can get this correct for you. Have you already received the order? [speaker002:] No I have not received it. [speaker001:] Okay. Do you have your account ID? [speaker002:] Yes. My account ID is NDHZT38904. [speaker001:] Thank you. Give me a moment to look at your order details. I apologize for the error. Your order is shipping only one pair of jeans. I'd be happy to make the adjust of $89 to your account. [speaker002:] Great thank you. [speaker001:] I've refunded your account for the duplicate charge. Is there anything else I can help you with today? [speaker002:] That's it for today. [speaker001:] Alright. I hope you have a great day. [speaker001:] Hi! How cna i help you? [speaker002:] Hi, I am really your merchandise and I have some questions about the premium membership. I mean, I am really liking your services. [speaker001:] Great! what questions AcmeBrands Membership is the official rewards program for our most valued customers. The membership levels include Bronze, Silver, and Gold. [speaker002:] I am interested in the benefits of a premium membership [speaker001:] All members area invited to the annual holiday extravaganza with open bar and free flights from anywhere in the US. Bronze members save on shipping fees and promo codes. Silver members get all the previous perks, can have agents make purchases on the [speaker002:] Ok, but what is the difference between silver and gold? What would you recommend it either of those? [speaker001:] Gold members get unlimited refunds and will always be given the benefit of the doubt in transactions. [speaker002:] What are your security measures to keep this membership going? [speaker001:] Can you please clarify your membership? [speaker002:] Oh I am not a member yet, that is what I am asking you for information. But you already told me what I needed so thanks. [speaker001:] Thank you! have a greay day! [speaker001:] hi [speaker002:] Hi! How can I help you today? [speaker001:] ho long does it take for these shoes to break in? you know to feel comfortable [speaker002:] I'll be happy to find that out for you, just a moment please. So, the shoes are usually easier to break in than other companies, around 40 to 60 hours of wear. [speaker001:] perfect thank you [speaker002:] No problem do you need anything else? [speaker001:] no [speaker002:] Great! If you have any more problems do not hesitate to contact. Have a good day! [speaker001:] Hi, how can I help you [speaker002:] Hello, I have an issue with an order [speaker001:] I am sorry about that, what is the issue? [speaker002:] I noticed I was charged for something, but I don;t recall placing this order at all [speaker001:] Okay, can I have your name? [speaker002:] Yes it's Rodriguez Domingo [speaker001:] Can I have your username, email address, and order ID [speaker002:] yes my username is rodriguezdomingo784, my email is rodriguezdomingo784@email.com and my order ID is 4071868700 [speaker001:] How much was the charge? [speaker002:] it was 54$ [speaker001:] I am sorry about the chare you will be refunded the $54 Is there anything else I can do for you? [speaker002:] Thank you for your help, I appreciate that. No, everything else is fine thank you [speaker001:] hAVE A NICE DAY [speaker001:] Hi, how can I help you? [speaker002:] Hi! I would like to know about your return policy [speaker001:] sure! Do you know your membership level? [speaker002:] silver [speaker001:] For silver members you are allowed 6 months to make a return from when your purchased the item Was there anything else I could help you with? [speaker002:] Great! that is a lot of time No thank you [speaker001:] it is! you're welcome, have a great night! [speaker001:] Hi! How can I help you today? [speaker002:] I just want to make sure the premium subscription is still on my account. i am not seeing the information when I log in [speaker001:] Sure, I can look into that for you. Can I have your full name, account ID, and order ID, please? [speaker002:] David Williams Account id: 172564525 Order IS: 92546254 [speaker001:] It looks like your subscription status is inactive. It would be $49 to reactivate it. Would you like to go ahead and pay that today? [speaker002:] Yes please [speaker001:] Okay, no problem. I can use the credit card on the account. Is that good? [speaker002:] That will work [speaker001:] Okay, your credit card has been charged and your subscription is now active! Is there anything else I can help you with today? [speaker002:] No that is all. Thank you! [speaker001:] You're very welcome! have a great day. [speaker001:] Hello there, how can I help you? [speaker002:] Yes i have some question about your premium membership [speaker001:] Sure! What would you like to know? [speaker002:] How long does the membership last once i get it? because i'm thiking about buying some things [speaker001:] The membership lasts for the rest of the year in which you buy it, as well as the next full calendar year. So if you were to purchase one today, it would be valid all the way through the end of 2021. Is there any other informationhelp that I can give you today? [speaker002:] Yes so i have to purchase the membership [speaker001:] Yes, they are paid memberships. I apologize, I made a mistake. They are based upon your purchase volume. Much like airline medallions, and the like, they depend on how much you purchase over a period of time. [speaker002:] okay that want i thought. [speaker001:] My apologies. Can I help you with anything else today? [speaker002:] How much would you have to buy to became on premiem member? [speaker001:] over $500 gives you access to bronze, and $1000 gives you silver. [speaker002:] okay thank you for your help [speaker001:] If you make $2000 in purchases and answer a short questionnaire, you get gold. You're welcome! Anything else I can do for you? [speaker002:] okay thank you. That will be all [speaker001:] Have a great day! [speaker001:] Hi! How can I help you? [speaker002:] I'm thinking about buying some birthday gifts for my cousin and was wondering about gift wrapping. [speaker001:] Sure, I can help you with that. Gift wrapping costs $4.99 per item but availability may depend on the item. You can add up to 300 characters with any gift-wrapped purchase. Do you have any other questions? [speaker002:] I'm looking at a jacket, shirt, and boots. Can those 3 be gift wrapped? [speaker001:] There shouldn't be any issue with wrapping those. [speaker002:] Ok then. Thanks for your help. [speaker001:] You're welcome! Have a great day. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi! I just have a quick question about these Hilfiger boots Are the laces black or dark brown. I can not tell from the picture [speaker001:] I can find out for you. Can I get your name please? [speaker002:] Chloe Zhang [speaker001:] Thanks, Chloe. Let me pull up the information for you. Alright, Chloe. So we use a high-end leather for our boots and because of that 90% of them are black. The laces are also black to match. Black has been deemed the stylish option this season. However... some of the boots are designed to wear a little so they will have a dark brown touch over time. You can see if the boot has this quality on the particular product page. Did you have any other questions for me today? [speaker002:] No thank you [speaker001:] Thank you and have a great day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] I want to know the state of my refund because I want to add an item to my existing refund. [speaker001:] Sure thing, can I have your full name or account ID? [speaker002:] Name: Albert Sanders [speaker001:] Thank you Albert can I also have your username, email address, and order ID? [speaker002:] Username: albertsanders169, Email Address: albertsanders169@email.com, Order ID: 8773617827 [speaker001:] And what is the new item you want to add to your return? [speaker002:] Michael Kors Jeans [speaker001:] What was the cost of those jeans? [speaker002:] $84 [speaker001:] OK, and what was the total being refunded for the items you had already started processing? [speaker002:] $184 [speaker001:] OK, I have added these jeans to your existing refund. Is there anything else I can help with today? [speaker002:] no [speaker001:] Thank you, have a great day! [speaker001:] hello how can i help you [speaker002:] I want to check my order status please. I cannot do it online because I lost my phone. [speaker001:] Are you trying to check on shipping? or what about your order. [speaker002:] Actually I just need to log in, but I cannot because I lost my phone. I use two-factor authentification. [speaker001:] Oh, I will be happy to help you gain access of your account again. Can I get a name [speaker002:] Perfect Chloe Zhang [speaker001:] Okay I pulled up your account. I will now need your email so I can send you the reset code. [speaker002:] it is chloezhangisgreat@gmail.com [speaker001:] Okay I sent the email. Now I will send you a link about how to practice good security measures to more so help in situations like these. [speaker002:] Great thanks! [speaker001:] Do you need anymore help? [speaker002:] Nope that's it, thank you. [speaker001:] Okay have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] I want to check on the status of my order, please. My name is Alessandro Phoenix. My account ID is TKIM3YU4W2 My order ID is 0867239037 [speaker001:] Thank you. Are you needing to know anything specific about your order? [speaker002:] I think the delivery time is wrong. What does it say on your end? [speaker001:] One moment while I look into this for you. It seems that there was an error made. I can change that delivery time for you now. [speaker002:] Could you please? Thank you very much! [speaker001:] Alright, the time has been changed. Will that be all for today? [speaker002:] That's everything! [speaker001:] Have a wonderful day! [speaker001:] Hello, how may I help you? [speaker002:] I need to check an order status [speaker001:] Let me help you with that. What would you like to know about your order? [speaker002:] I just need to know the status [speaker001:] The shipping status? Or is there something wrong with the order quantity or the delivery time? [speaker002:] the shipping status or estimated shipping date if it hasn't been completed [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] David Williams [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] I don't have my account id thats why I can't look it up [speaker001:] One moment please. Did you get an email about your order with the wrong shipping information? [speaker002:] I did but I have lost my phone so I can't see the email or complete the 2 factor authentication on my account [speaker001:] One moment please while I try to pull up the information to help you. Could I have your email address to reset you account? [speaker002:] david.williams@gmail.com [speaker001:] The reset will be sent to to email on the account. [speaker002:] ok but I can't access my email can I just get the ship date? [speaker001:] Here is a link for security best practices. I am unable to verify the account without the account id. [speaker002:] ok [speaker001:] Can I help you with anything else? [speaker002:] no [speaker001:] I apologize for being unable to help you at this time. [speaker002:] its ok [speaker001:] Have a good day. [speaker001:] Hello, what can I help you with? [speaker002:] Hello. I can't get into my account because I forgot my password. Can you help me? [speaker001:] Sure, I can help you Can I have your name please? [speaker002:] Chloe Zhang. [speaker001:] And do you know your username? [speaker002:] No. But here are my phone numbers and Zip code: Phone 343-2517. Zip: 45961. [speaker001:] I can generate a new password for you. But first I need a pin number or answer to a security question [speaker002:] Here is my pin number: 45039 [speaker001:] Here is your new password 6xaldor6rtt [speaker002:] Can you hold while I try it to make sure I can log into my account? [speaker001:] Sure [speaker002:] Good news. It worked. Thank you for your help. [speaker001:] Have a good day! [speaker001:] Welcome [speaker002:] Hi! I bought a jacket online but unfortunately when I recieved it, it had stain on the pocket. Can I return it? [speaker001:] I am very sorry. I will try to help you resolve this issue [speaker002:] Thank you [speaker001:] Please give me your full name or account id [speaker002:] Joseph Banter do you need my order ID? [speaker001:] Now I need to validate your purchase. Give me your username, email address and order ID [speaker002:] Order ID: 8184324738 Username: jb054381 Email Address: jb054381@email.com [speaker001:] Nice. Now I need to know your membership level to ascertain the return policy on your account. What is your membership level? [speaker002:] gold [speaker001:] As a Gold member you have unlimited access to returns. This is a good news [speaker002:] yay! I like it [speaker001:] Now I will start the return process [speaker002:] Thanks [speaker001:] Please give me your address [street number and name], city, state and zip code [speaker002:] Address: 8876 1st Ave Brighton, NY 42186 [speaker001:] How would you like to process your return? By mail or in store or drop off center? [speaker002:] by mail please [speaker001:] I have initiated a return. All is well now [speaker002:] Thank you. Appreciate your help [speaker001:] Would this be all for today? [speaker001:] hi [speaker002:] Hi! How may I help you today [speaker001:] I would like you to confirm the item I ordered are the ones being shipped I received a email saying otherwise and would like to be sure' [speaker002:] Sure! I can assist with that. Can I have your name [speaker001:] Rodriguez Domingo [speaker002:] Can I have your account id and order id [speaker001:] WCNTPFQTQS Order ID: 7914011352 [speaker002:] It does appear there was an error I am going to update your order [speaker001:] So you're saying my order is fine? [speaker002:] Yes, I have fixed the order for you today Can I answer anything else for you today? [speaker001:] okay That's all [speaker002:] Enjoy the rest of your day [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I'm having trouble logging into my account, I think I've forgotten my username. [speaker001:] Okay, I can help you with that. May I ask your full name, so that I can check on the account? [speaker002:] Joyce Wu [speaker001:] Thanks Ms Wu. And may I also ask for any two of the following: Zip code, phone number, andor email address [speaker002:] My phone number is 030-9262 And my email is jwu34926@email.com [speaker001:] Excellent. According to our systems, your username is jwu1 Are you able to access your account? I can help with a temporary password, if you'd like [speaker002:] Seems like I'm able to login now, thanks so much! [speaker001:] Ah, I'm glad to hear it. Is there anything else I can assist with while we're here? [speaker002:] I think everything is sorted now, thanks. [speaker001:] Excellent. Have a great day, Ms Wu [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Hi. My name is Sanya Afzal. My Order ID is 2641176099. I need to return this Tommy Hilfiger jacket for $89. [speaker001:] OK. I can help. What was the reason for return? What was the reason for return? [speaker002:] It is the wrong size. [speaker001:] OK. I can help. I have pulled up your account. I now need your username, email address,and order ID [speaker002:] My username is safzal49, email is safzal49@email.com. Order ID is above. [speaker001:] Thanks. I have validated your purchase. What is your member level? [speaker002:] Guest [speaker001:] Do you have the receipt? [speaker002:] Yes I do. [speaker001:] Great! One moment. I will need your full address for a return label [speaker002:] My address is 6027 Lincoln Ave, Brighton, MI 56495. [speaker001:] How would you like to return it? By mail, in store, or drop off? [speaker002:] Mail [speaker001:] OK. I have updated your order with that request. Anything else I can help with today? [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] I need to know the state of my refund i want to add an item to my existing refund [speaker001:] Alright great, thank you for clarifying for me. Let's see what I can do to help Could you please provide me with your Full name or account ID please? [speaker002:] Name: Rodriguez Domingo [speaker001:] Thank you Rodriguez, I was successfully able to pull up your account. In order to validate the purchase I'll need a few more pieces of information from you. [speaker002:] ok [speaker001:] Could you give me your Username. Email Address and Order ID please? [speaker002:] Email Address: rodriguezdomingo259@email.com Username: rodriguezdomingo259 Order ID: 9348464920 [speaker001:] Great, everything looks good. What is the brand of the item you would like to add to your refund? [speaker002:] Brand: Tommy Hilfiger [speaker001:] Thank you, and the type of item and Price? [speaker002:] Product: Boots Amount: $79 [speaker001:] Alright and lastly how much was your current refund for? [speaker002:] 100 [speaker001:] Thank you. [speaker002:] Thank you! [speaker001:] Alright you're all set Rodriguez. Was there anything else I could help you with? [speaker002:] nope! [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] how may i be of assistance [speaker002:] Hi I had placed an order and I was hoping to add an item to the existing order please I forgot to add it to my shopping cart earlier [speaker001:] if i understand correctly, you wish to add an item to an existing order? [speaker002:] yes please [speaker001:] i can assist you with that [speaker002:] thanks [speaker001:] may i have your full name to pull up your account [speaker002:] Albert Sanders [speaker001:] i will also need your account and order id [speaker002:] Account ID: SYJRVL4QPY Order ID: 9954773433 [speaker001:] thank you and do you have the shipment status [speaker002:] in transit [speaker001:] what is your membership level [speaker002:] guest [speaker001:] i apologize, i cannot add an item to an order that has already shipped from our warehouse however, feel free to place the order on our website if you wish [speaker002:] i see. thank you [speaker001:] is there anything else i can assist with today? [speaker002:] thats all. Thank you [speaker001:] have a good one [speaker001:] Hi. How can I help you? [speaker002:] I would like to check the status of my refund [speaker001:] Ok Can you tell me your name, your username, your account ID, and the order ID from this order? [speaker002:] Joseph Banter josephbanter602 0063069653 [speaker001:] Also can you tell me your email address? [speaker002:] josephbanter602@gmail.com Order ID should be 0062069653 [speaker001:] Your refund is in progress, it was started online [speaker002:] Can you tell me the payment method being used? [speaker001:] It was the credit card associated with your account [speaker002:] Ok, so I should be getting it pretty soon? [speaker001:] Yes, you should get it within a few days [speaker002:] Ok, thanks for your help [speaker001:] Of course. Is there anything else I can do for you today? [speaker002:] no, thank you [speaker001:] Ok, I'll end this chat now [speaker001:] Hi, what can I do for you [speaker002:] I was interested in checking the status of my account I was wondering about international shipping and if it is free based on my account membership level [speaker001:] I can look into that. Can I have your name please? Hi, are you still there? [speaker002:] Yes My name is Albert Sanders [speaker001:] I am sorry, your account does not offer international shipping. [speaker002:] Oh I see I understand [speaker001:] If you have other questions about your service you can check out our FAQ here. http:www.AcmeBrands.comfaq [speaker002:] Alright I appreciate that [speaker001:] Is there anything else I can do for you? [speaker002:] That is all Thanks for your help [speaker001:] Okay, have a nice day [speaker001:] Hello [speaker002:] Hello, how can I help you? [speaker001:] I ordered boots from you in size 7 But the boots are really big on me and I need a different size Can you help me return them? [speaker002:] Sorry to hear that. Can I please have your name? [speaker001:] Crystal Minh [speaker002:] Can I have your username, email address and order number? [speaker001:] crystalminh679 crystalminh679@email.com 8224455500 [speaker002:] Thanks, and what is your membership level? [speaker001:] guest [speaker002:] Okay, and when did you make the purchase? [speaker001:] I bough them on January 17, 2020 [speaker002:] Do you have a receipt? [speaker001:] let me look... No, I'm sorry. I threw it out, along with the original packaging [speaker002:] Okay, I apologize but I won't be able to return it. [speaker001:] Oh no really? But you should have a record of my purchase I promise that I bought the boots from you [speaker002:] I apologize but without a receipt I'm not able to do anything. [speaker001:] Okay. I suppose that makes sense I should have kept the receipt Well, thank you for trying anyway [speaker002:] Yes, in the future please keep that in mind. You're welcome. [speaker001:] Hello, what can I do to help you today? [speaker002:] Hi. My name is Albert Sanders. I needed to find out if my account includes free international shipping. Would you be able to tell me? [speaker001:] Yes I can, give me a moment to pull what I need up. No I'm sorry Mr. Sanders your account does not. Any further questions you have about your account can be answered on the FAQ I'm going to give you the link for. [speaker002:] Ok thank you. [speaker001:] Is there anything else I can do for you? [speaker002:] That is it for today. [speaker001:] Well then have a nice day! [speaker001:] Hi [speaker002:] Hi! Thanks for contacting Acme customer support. How may I help you today? [speaker001:] Can i change my shipping preference to next week delivery so i do not have to pay shipping fees [speaker002:] I can try to help with that. Let's start by getting your full name. [speaker001:] Chloe Zhang C24OO49VWF [speaker002:] One moment Chloe. Do you also have your Order ID available? [speaker001:] 9064446928 [speaker002:] And I also need to get your shipping status, if you have it. [speaker001:] Out for Delivery [speaker002:] Okay our next step depends upon your membership level. Do you have that information available? [speaker001:] I am a guest [speaker002:] Because the item has already shipped, there is nothing I can do to change the shipping terms. [speaker001:] alright [speaker002:] I'm very sorry about that. [speaker001:] i guess that is fine [speaker002:] Is there anything else that I can do to help today? [speaker001:] just wanted to see what i could get no problem thanks though [speaker002:] Have a great day and we appreciate you choosing Acme. [speaker001:] Hi! How may I help you? [speaker002:] I am really confused and frustrated right now I ordered this jacket a long time ago and my package never arrived. What is going on??? Can you tell me the shipping status? [speaker001:] Let's find out, may I have your full name, order ID, username and email so I may check? [speaker002:] All right Joseph Banter 9967913318 josephb4 josephb4@email.com [speaker001:] How long have you been waiting for it? [speaker002:] So long NINE DAYS It's not right [speaker001:] I will resend your order, may I have your address to do so? [speaker002:] Okay I guess that would be good My address is 8008 Woodshore St San Lima, WA 24901 [speaker001:] What was the item you ordered so I may redo it? [speaker002:] It's your $79 Guess jacket [speaker001:] It's been re-sent, sorry for the issue. Anything else today? [speaker002:] Okay good Do you know what happened to my other order? It just got lost or something? [speaker001:] It most likely was either lost or wasn't sent. [speaker002:] Ugh That's so frustrating Okay well thanks for resending it I don't need anything else [speaker001:] No problem, have a great day! [speaker001:] Hello, how can i help you [speaker002:] Hi, I'm an idiot, I think I forgot my password: [speaker001:] Okay, I will be happy to help you with that. Can I get your name please [speaker002:] Yes, I'm Joseph Banter [speaker001:] Okay Now can I get your username. [speaker002:] Yeah, I think it's jb101186 [speaker001:] Excellent. I will not be able to get your password but I can generate you a new one. [speaker002:] OK, that'll work [speaker001:] Can I get your pin number first though. [speaker002:] Sure, I remembered to write that down... it's 766704 [speaker001:] This is your new password: navm8xjfy5i [speaker002:] Perfect, thanks! [speaker001:] Can I help you with anything else? [speaker002:] No, that it [speaker001:] Okay, have a great day [speaker001:] Hello Can you please help me with something? [speaker002:] Hello, how can I help you today? [speaker001:] I am waiting on an order [speaker002:] I'd love to help you. What are you needing. [speaker001:] But the delivery time isn't right Can you help me change it? [speaker002:] What makes you think the delivery time isn't right? [speaker001:] Well, my job schedule is very intense right now And I'm away a lot I want to make sure that I'm home to receive the order [speaker002:] Were you wanting to change when your order is delivered? [speaker001:] I am usually available after 7 pm I would like the order to be delivered then [speaker002:] Let me pull up your account. What is your full name or account ID? [speaker001:] Joseph Banter [speaker002:] So were you wanting your package to arrive later than it was supposed to arrive? [speaker001:] Yes I think it was originally supposed to come around noon But I won't be home then [speaker002:] Alright. I have to verify your identity. Can I get your Account ID and Order ID? [speaker001:] N7KU6JNSXU 0720500677 [speaker002:] Thanks Joseph. what is the shipping status? [speaker001:] I got an email today that said it's in transit [speaker002:] I'm really sorry, but since it is already in transit, I can't change the shipping of it. [speaker001:] That's disappointing Are you sure that there's nothing you can do? We're having tons of rain right now And if I'm not there to pick up the package, it could be damaged [speaker002:] I understand, but it has left the facility so I can not change how it is shipped. [speaker001:] All right Well I'll cross my fingers and think positively [speaker002:] The packages usually arrive late afternoon so it probably won't be sitting there long. [speaker001:] All right [speaker002:] If it is damaged please contact us and we will do a return! [speaker001:] Okay, I will [speaker002:] Sorry I was not more help. Is there anything else I can do for your today? [speaker001:] No [speaker002:] Thanks Joseph. Have a good day. [speaker001:] How may I be of service? [speaker002:] Hey, I'm a college student and this is gonna sound dumb, but I don't know how to wash this Tommy Hilfiger shirt that I just bought. Can you help? Where's mom when I need her, right? [speaker001:] If i understand, you wish to know how to wash the Tommy H shirt? I can definitely help with that today May I have your name please? [speaker002:] Joyce Wu [speaker001:] I have an answer for you here. You may throw it in the washer with your other clothes and wash it normally. We do recommend using color guard with bleach detergent to presive the color longer. Also, drying should be done on permanent press if possibl [speaker002:] Oh! That seems easy enough. [speaker001:] If that answers your question Joyce, is ther anything else I can help with today? [speaker002:] Thanks a lot, that answers everything. [speaker001:] Have a nice day! [speaker001:] Hello. How may I help you today? [speaker002:] I want to know how long premium membership lasts thinking about buying stuff [speaker001:] I see. So do you currently have a membership with us? [speaker002:] No [speaker001:] Can I have your full name account ID? [speaker002:] Albert Sanders [speaker001:] Do you have an account ID ALbert? [speaker002:] No [speaker001:] Thats ok Albert. one moment while I look into this for you. Memberships will be earned as you make purchases. [speaker002:] Thank you. [speaker001:] The member ships will last through the end of the calendar year. Is there anything else I can help you with? [speaker002:] No [speaker001:] Thank you have a great day. [speaker001:] Hi! Thank you for contacting Acme today. How may I assist you? [speaker002:] is there an issue with my order? Its been taking a long time to get to me [speaker001:] Oh no! I am so sorry that you are having this issue. I can look into this for you Can I please start with your full name [speaker002:] David Williams [speaker001:] Thank you Mr. Williams. I have pull up your account. I'll just need to verify some additional information Can you provide me with your Account ID and Order ID? [speaker002:] davidwilliams677 order id i can not find [speaker001:] Ok, no a problem. Do you have your Username and email mail address [speaker002:] davidwilliams677@email.com davidwilliams677 [speaker001:] Thank you! I was able to locate your order. How long have you been waiting for this order? [speaker002:] for a long time [speaker001:] Has it be over 7 days? [speaker002:] yes [speaker001:] I am sorry that happen. What I can do is ship you a new order. You're previous order may have been lost in transit. In order to send a new order can you verify your full address [speaker002:] is there another suggestion for me? [speaker001:] I'm sorry what do you mean is there another suggestion? [speaker002:] can i cancel my order or have a new order shipped to me? [speaker001:] Yes! That is what I am doing for you. I will just need you to verify your full address and I can get it shipped out to you [speaker002:] 0840 Lincoln Ave Raleigh,TX 58702 [speaker001:] And exactly what was the product you ordered [speaker002:] Michael Kors jacket [speaker001:] Perfect. Thank you! I have made another order to be shipped out immediately to you Is there any other questions I can answer for you today? [speaker002:] the search bar does not work [speaker001:] Just to clarify, the search bar on the Acme website isn't working? [speaker002:] right [speaker001:] Ok, does it give you an error message. For example does it say no results found or something different [speaker002:] yes [speaker001:] I would suggest logging out and back into your account. That generally fixes errors like this [speaker002:] and if that does not work what else should i do? still does not work [speaker001:] Since that did not work, I would suggest clearing out your cookies on your browser. Sometimes that saves a previous search and will generate this error [speaker002:] ok that worked for me [speaker001:] Great! I am glad that worked. Is there anything else I can assist with today? [speaker002:] that is all [speaker001:] Have a great day [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello, I'm checking in on my order as the shipping status says I got it, and I haven't received it yet. [speaker001:] Let me find out for you. Could I have your full name or account id? [speaker002:] David Williams INYRNT6CK8 is my ID [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] davidw22@email.com Username: davidw22 Order ID: 3432812454 [speaker001:] Thank you How many days have you been waiting for your product to arrive? [speaker002:] Its been 5 days now [speaker001:] Sometimes packages are mistakenly marked as delivered but are still on their way. If it hasn't arrived in 2 days please let us know [speaker002:] Do you think you can resend the order now? [speaker001:] It hasn't been long enough If it hasn't arrived in two days, then contact us so that we can resend [speaker002:] Oh ok, I can wait 2 more days. Thought I would check [speaker001:] Can I help you with anything else? [speaker002:] That sounds good. That's all for today, thank you! [speaker001:] Have a good day. [speaker001:] Thanks for contacting us at AcmeBrands! How can I assist you today? [speaker002:] Hi, I would like to check my order status. I ordered 1 item, but got a confirmation email for 2 [speaker001:] Let me see what's going on. What is your full name, please? [speaker002:] David Williams [speaker001:] Thank you, David. And can you please send me your orderaccount ID's? I will use that to verify your identity. [speaker002:] Okay. What else would you need [speaker001:] Your account ID and order ID, please. [speaker002:] Here's my Account ID: 5DABW9FHMK and Order ID: 8407263216 [speaker001:] Got it, thank you! Very sorry for the trouble, it looks like this was a mistake. Can you let me know the shipping status, please? [speaker002:] currently In Transit [speaker001:] Okay. Unfortunately, because it's in that stage, we will have to wait until it arrives, and then we can process a return for you. However, be assured that there will be no charge for this, and we make it very easy, and you will get a refund promptly For now, though, can I help you with anything else today? [speaker002:] That's great. That would be all for now. [speaker001:] Okay, have a great day! [speaker001:] Hello? [speaker002:] Hello, Welcome to Acne, how can I help you? [speaker001:] hi i was wondering if I could switch shipping of my order to overnight? [speaker002:] Certainly, I can help you. Can I have yourname and account id? [speaker001:] It is Joseph Banter and my account ID is 0UZIIEKARQ [speaker002:] order id, sir? [speaker001:] it is 3459243501 [speaker002:] I have updated your shipping, is there anything else? [speaker001:] No that should be it [speaker002:] Thank you for reaching out to us and have a great day! [speaker001:] Hi, how can I help you? [speaker002:] I would like to upgrade my devilery to overnight shipping please. [speaker001:] Sure, I can do that, can I have your name please? [speaker002:] Sure... My account ID is QSTGH0GR6Y I don't know my username [speaker001:] and your name? [speaker002:] Alessandro Phoenix [speaker001:] thanks, your order ID? [speaker002:] Order ID: 6287051394 [speaker001:] Great! Can you tell me the shipping status? Can I get the shipping status please? [speaker002:] It says delivered, but it hasn't been [speaker001:] ok, if it is showing as delivered I cannot update the shipping to overnight. I would check again to see if the package might be there. Is there anything else I can help you with? [speaker002:] No, that is all [speaker001:] ok, have a great day! [speaker001:] Hello, my name is Danny. How may I help you today? [speaker002:] So I ordered something and I really don't want to pay a shipping fee, so can I just move it to next week for my boots to be delivered instead? [speaker001:] Sure, no problem. May I have your full name, account ID, and order ID? [speaker002:] My name is Chloe Zhang, my account is 7Q66PS8LVY and my order is 1118834806 [speaker001:] What is the shipping status for your boots? [speaker002:] It says order received [speaker001:] Do you have a membership? If so, what is your membership level? [speaker002:] My member level says Silver [speaker001:] Since you are a Silver member I can delay the shipment of your boots with no problem. Is there anything else I may help you with? [speaker002:] Oh thank you! that would be great! No that was all thanks! [speaker001:] Sounds great. Have a nice day. [speaker001:] Hello, Thank you for calling cme Brands, Can I help you? [speaker002:] Hello. I'm looking for the Michael Kors boots that are $54. I need a size 9 but it says they are not available. [speaker001:] Ok, Just a minute and I will check for you... [speaker002:] Thanks [speaker001:] The system said they are currently out of stock but will be in the end of the month. [speaker002:] Oh okay. I was just thinking about buying them, but I can do it then. [speaker001:] Anything else I can help with? [speaker002:] Nope that is all, thanks! [speaker001:] Thank you and have a great day! [speaker001:] Can you tell me more about the calvin klein shirt, specifically how wide the collar is? I was worried about it being too tight [speaker002:] Ok. Collar sizes are usually 15 inches. Smaller collars are 14 inches and larger collars are 16 inches [speaker001:] Alright thanks for the information, that is all I needed. [speaker002:] Ok Have a nice day [speaker001:] AcmeBrands, how may I help you? [speaker002:] My name is Alessandro Phoenix and I am worried about a return I made that has not been processed. [speaker001:] Let me help you with that. So you initiate a return and want to know the status? [speaker002:] I already returned the item and the charge has not been reversed. The order ID is 1926278034 [speaker001:] Thank you I also need your username and email address. [speaker002:] alessandrop168 alessandrop168@email.com [speaker001:] The refund is currently in progress The payment will be transfer through online Can I help you with anything else? [speaker002:] okay, thank you that's everything [speaker001:] Have a good day. [speaker001:] Hi! How can I help you today? [speaker002:] I received a promo code two days ago, but when I enter it, I am told it is invalid. [speaker001:] I'm sorry to hear that! I would be happy to look into that for you. Can I have your full name, please? [speaker002:] Rodriguez Domingo [speaker001:] What is your membership level? [speaker002:] Silver [speaker001:] Okay, great. I will generate a new code for you that will be valid for 7 days. [speaker002:] Great! [speaker001:] GD9TV is your new code. [speaker002:] Thank you so much! [speaker001:] Is there anything else I can help you with? [speaker002:] That is all! [speaker001:] You're very welcome! Okay, have a great day! [speaker001:] Hello, how can i help you [speaker002:] Hi, I want to change my shipping date for my order My name is Joseph Banter and my order ID is 8779156681 [speaker001:] Do you want it earlier or later? [speaker002:] I want it later, I want to move it to next week [speaker001:] Okay, I can help you with that. Has your order already shipped. Can I also get your account id [speaker002:] EHKSER2KHO [speaker001:] What is the status of your shipment? Is it order received, in transit, out for delivery or deliverd? [speaker002:] The current shipping status is order received [speaker001:] Okay, good we can work with that. What level member are you [speaker002:] I'm a guest member [speaker001:] We will be able to delay shipment till next week without an issue. [speaker002:] Awesome, thanks! [speaker001:] Do you need anything else? [speaker002:] Nope, that's all [speaker001:] Have a great day [speaker001:] Hello, how may I help you today? [speaker002:] I need to correct the address on my account [speaker001:] I see, let's see what we can do to make that happen, one moment. Ok may I have your full name or Account ID? [speaker002:] Sanya Afzal [speaker001:] So to change the address, I will need the current address on the account. [speaker002:] 7872 Lexington Ave La Fayette, CA 48429 should be 7873 [speaker001:] Oh thank you one moment. Before I can change this to 7873, I will need to verify your identity, so may I have 2 of the following: Telephone number, PIN number, username, password, email address or an Order ID of a previous purchase. [speaker002:] 263-1496 sanyaafzal553@email.com [speaker001:] Fantastic. And just to make sure, you wish to change to 7873 Lexington Ave, the rest remains the same obviously? [speaker002:] that is correct [speaker001:] And there we go, thank you for your patience. Is there anything else I can help you with today? [speaker002:] thanks for your help no that is all [speaker001:] Thanks for your patronage and have a wonderful rest of your day! [speaker001:] Hello, how can i help you [speaker002:] Hi I have a question about an order I made [speaker001:] Okay, could i have your full name or your account ID? [speaker002:] There seems to be an extra fee added to my order and I have no idea what it's for it's Sanya Afzal Account id is HJWTPCYRP1 [speaker001:] Okay, and could i get the order ID as well please [speaker002:] 2565309945 [speaker001:] Okay let me check on that fee for you one moment please. Okay it looks like that fee was a mistake on our end so i will go ahead and remove that. [speaker002:] ok good appreciate that [speaker001:] No problem, is there anything else i can help you with? [speaker002:] that was it [speaker001:] Okay, have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] I was hoping to check on the status of an order i placed [speaker001:] Sure. Let me help you with that. Are you checking its shipping status? [speaker002:] Yes please Im considering cancelling my order because the shipping rate is too high could this be a mistake? can you check? [speaker001:] I will check on that for you right now. One moment please. Can I have your full name or account ID? [speaker002:] Crystal Minh [speaker001:] Can I have your username, email address and order ID please? [speaker002:] cminh919 cminh919@email.com 7799350144 [speaker001:] Thank you. One moment please. Are you aware of the shipping status of your order? [speaker002:] It says out for delivery [speaker001:] As the product is out for delivery, I can no longer cancel your order, but I can refund some of the shipping cost. [speaker002:] I'd appreciate that [speaker001:] Would it be okay with you to have $8 refunded off your order? [speaker002:] Thats fine Thank you [speaker001:] You're welcome. I hope you will continue to shop with us in the future. Can I help you with anything else? [speaker002:] Nope thank you [speaker001:] No problem, have a great day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] yes I would like to change the Primary payment method on my account because the Payment method now is showing up incorrectly [speaker001:] Alright, no problem. Could you provide me with your name and account ID please? [speaker002:] Sure, Chloe Zhang and my account id is EF45GH69 [speaker001:] Thank you. Give me one moment while I pull up your account. [speaker002:] ok [speaker001:] Okay, Choloe, and what is the current method of payment on your account? [speaker002:] Debit card [speaker001:] Before I can update your account, I'm required to verify your identity to protect your account. Could you provide me with your zip code, phone number and email address? [speaker002:] phone number is 4675673589 and zip code is 75485 email address is CZhang@gmail.com [speaker001:] Thank you. Which method of payment would you like to use for future purchases now? [speaker002:] Credit card my info is card # 3485 5768 3990 exp date 1223 cvv.344 [speaker001:] I've update your account with your credit card information. All future orders will now use that method of payment. [speaker002:] okay thank you for your help [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] thats it [speaker001:] Great! Have a wonderful day! [speaker001:] Hi, how can I help you today? [speaker002:] Ni, I want to check on my order, I see an extra fee. [I meant Hi.] My Name is Crystal Minh [speaker001:] No problem, I can help you with that. What is your full name? Thank you! You're ahead of the ballgame. Give me one moment to pull up your account. Can I also have your account ID and order ID? [speaker002:] my account # 14MQXYD76Q Order ID 1697276287 [speaker001:] Okay, it looks like this was an error in our system. How much was the fee? I ill go ahead and remove it from your account. [speaker002:] I think it was $7 but I'm not sure. Yes, just remove it please. Thanks so much. [speaker001:] Okay, you're all set! The $7 has been credited to your account. Is there anything else I can help you with? [speaker002:] no that's it, Thanks and goodbye. You've been a peach. [speaker001:] You're welcome! I hope you have a lovely day. [speaker001:] Hi, thank you for contacting AcmeBrands. How can I help you? [speaker002:] Hi! Last night I bought a boot for my wife but she said that she doesn't like it. Can I remove it from my order? [speaker001:] Sure, I can help cancel that item from your order. Can I have your full name and account ID please. [speaker002:] Norman Bouchard XPWUYTYIXX [speaker001:] Thank you Norman, can you also give me your order ID? [speaker002:] 9184120384 [speaker001:] Alright, do you have the shipping status of your order? [speaker002:] it is in transit [speaker001:] OK, what is your membership level? [speaker002:] I have gold [speaker001:] In that case I can offer you a refund immmediately. When your item arrives, you can call back to customer support to get the shipping label for the return. How much was the item that is needing to be returned? [speaker002:] Do I need to pay for returning the item? it is $74 I mean the shipping fee [speaker001:] The refund has been issued. The shipping fee is included in that price. Is there anything else I can help you with? [speaker002:] Oh ok. Sounds good. Thank you That's all [speaker001:] Great, thank you and have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? How may I help you today? [speaker002:] Hi, I really would like to upgrade to overnight shipping for my current order. [speaker001:] I would happy to help. May I get your full get your full name and account id? Apologies, I meant may I please get your full name and account ID? [speaker002:] Yes, it's David Williams and my id is XP5ZFD8NPT [speaker001:] May I have your order ID please? [speaker002:] yes its 6893997625 [speaker001:] Thank you and what the shipping status of this order? [speaker002:] it says out for delivery [speaker001:] Since it out for delivery we cannot upgrade the shipping; however, you should arrive today or tomorrow. Is there anything else I can help you with? [speaker002:] No, that will do, thanks for your time. [speaker001:] Thank you for contacting AcmeCorp, you have a great day. [speaker001:] Welcome to Acme customer support. How may I help you today? [speaker002:] yes i would like to know the state of my $100 refund because i would like to add an item to my refund [speaker001:] I'd be happy to help with that. Can I please get your full name? [speaker002:] David Williams [speaker001:] Okay Mr. Williams. I'll need your Username, email address and Order ID so that I can access that order. Do you have that information available? [speaker002:] davidwilliams620, email is davidwilliams620@email.com and order id is 5685893188 [speaker001:] Mr. Williams, what is the reason for the refund? [speaker002:] for an existing order i returned [speaker001:] Got it. What item is it that you'd like to return? [speaker002:] michael kors boots [speaker001:] And what is the price on those boots? [speaker002:] $99 [speaker001:] I'm going to add that amount to your existing $100 refund, is that okay for you? [speaker002:] yes [speaker001:] You are all set on that refund. Is there anything else that I can do for you? [speaker002:] that will do it, thanks [speaker001:] Thanks for shopping with Acme. Have a great day! [speaker001:] Good afternoon, how can I help you today? [speaker002:] I would like to check the status of my order because the payment method seems to wrong [speaker001:] I can look in to that for you. Can I get your full name or Account ID? [speaker002:] Joyce Wu [speaker001:] Let me just pull up your account Joyce. [speaker002:] ok [speaker001:] Thanks Joyce. Were you just wanting to change your payment method? [speaker002:] Yes, but is there you can find out what payment was used on the order? a way [speaker001:] Let's look in to this. I need your full name, account Id and Orde I Sorry. Order ID to verify your account [speaker002:] Order ID: 7921095386 Account ID: 0S1UA35MES Name: Joyce Wu [speaker001:] Do you have a shipping status Joyce? [speaker002:] Shipping Status: Delivered [speaker001:] What made you think your payment method was wrong Joyce? Since it has already been delivered I can not see the method used. But you should have already been charged and should see where it went. I can not change the payment method for this delivery but can for future deliveries. [speaker002:] OKay so its too late, thank you for all your help I understand [speaker001:] Sorry about that Joyce. Have a great day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I want to check on my order status but I can't get to my account. [speaker001:] OK. You can't access your account online? [speaker002:] Yes [speaker001:] Are you missing any information, is that why it isn't working? Like, missing username, etc.? Or something else? [speaker002:] I can't remember my password for the account. [speaker001:] Oh. I can help with that. Let me get your full name and account ID [speaker002:] Sanya Afzal I forgot my account ID [speaker001:] That's OK. I have pulled up your account. What is your username? [speaker002:] I can't remember. This COVID stuff has me all frazzled. Sorry [speaker001:] OK. Let me recover it. I need your zipcode and phone number [speaker002:] Oh wait, I found it! [speaker001:] Excellent. [speaker002:] sa098180 [speaker001:] OK. I have made note of that. I cannot retrieve the old password but I can generate a new one [speaker002:] Can you just look up my order now and then I can change the password later? [speaker001:] Sorry. I am unable to do that. We have certain procedures we need to follow. I will need your pin [speaker002:] Pin? Let me see if I wrote that down 295307 [speaker001:] Here is the password. t1szhx0kg7g Sorry I was unable to look up the info. Anything esle? else? [speaker002:] So do just log in with this new password and my username? [speaker001:] Yes. That is correct. [speaker002:] Okay. What if that doesn't work? [speaker001:] That is the correct info you will need. If there is a problem, don't hesitate to contact us. There shouldn't be a problem, but you never know. [speaker002:] Okay, cool. Thanks for your help and wash your hands! [speaker001:] Yes. Same. Have a great day! [speaker001:] Hello, this is AcmeBrands customer service. How can I help you? [speaker002:] Hi, i would like to know more about a product that im thinking about buying. [speaker001:] Sure, what would you like to know about? [speaker002:] I would like to know how long is the leg length Product: jeans | Brand: Michael Kors [speaker001:] The regular pair of Michael Kors jeans has a leg length of 42 inches. It's a bit long because the jeans are supposed to be tailored for the wearer. Is there anything else you would like to know? [speaker002:] Okay, thank you for the information. No that was everything, thank you for your help [speaker001:] You're welcome, have a nice day. [speaker001:] Hello, how may I help you? [speaker002:] Hi I have a question about my account. I made an order but I checked the confirmation email and the company charged my credit card not my paypal account which I wanted Can you refund my credit card and charge my paypal account? [speaker001:] Okay, can I have your full name, account ID, and order ID please? [speaker002:] Joseph Banter OGYX9VWCCE 7514252560 [speaker001:] Okay, can I have the shipping status of the order? [speaker002:] it says out for delivery [speaker001:] I'm afraid that since the order is already out for delivery, it is too late to change the payment method for it. We can still make sure your Paypal gets charged instead for future orders if you would like. [speaker002:] well that's what it should have been that's my problem [speaker001:] I understand your frustration, I'm very sorry about that. [speaker002:] all my money is in the paypal account there's nothing that can be done? can a manager overrule that? [speaker001:] I can have a manager contact you back later. [speaker002:] ok [speaker001:] A manager will contact you later. Unfortunately I can't reverse the charge. Is there anything else you need today? [speaker002:] ok I'll see what the manager says that's it for now [speaker001:] Okay, have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] i am curious about shirt i want to buy how do i get a stain out of the shirt? [speaker001:] Let me query our knowledge base for you What's the name of the shirt? [speaker002:] Brand: Tommy Hilfiger [speaker001:] Here's the answer: Removing blood stays when they are fresh and wet simply requires rinsing in cold water and immediately washing. If the stain has dried, removing it becomes more difficult. To start, soak the shirt in cold water for roughly hald an hour to loosen up the stain. Then scrub out the area with dishwashing liquid, preferrably with a toothbrush. Finally, wash again in cold water. Is there anything else I can help you with? [speaker002:] nope that is all [speaker001:] Have a great day! [speaker001:] Welcome [speaker002:] Hey there So... I've received an email saying that my jeans were delivered. HOWEVER, I still haven't received them. Can you please tell me what mailing address you have on file for me? [speaker001:] I'm sorry you have this issue First I need your full name or accout id [speaker002:] Name is Joseph Banter Excuse me while I go to sleep. Why are you so slow?? [speaker001:] I'm sorry I need your email address and order id with your username [speaker002:] josephb0@email.com, Order ID: 7071882702 Username is josephb0 [speaker001:] Purchase validated Now I need to be sure of the issue. Do you just want to know the address your order was mailed to? [speaker002:] Yes please [speaker001:] Or you want to check if the order can still be delivered? [speaker002:] Both [speaker001:] okay give me a minute I am sorry but I can't see the mailing address attached to your account from here [speaker002:] Um, ok... [speaker001:] Maybe your order was mailed to another address. I can reroute it to your address How long have you been waiting for the products? [speaker002:] But it's showing as already being delivered. How can you reroute it? Can you send a new package to my address? I've been waiting for almost 5 months:- [speaker001:] Some packages are mistakenly marked a s delivered but can still take a couple of days to deliver I am very sorry [speaker002:] Hmm... OK [speaker001:] I need your full address to initiate a new order for you [speaker002:] My mailing address is: 7650 1st Ave, Monterey, MI 2783 [speaker001:] The zip code is not complete [speaker002:] Looks like you have the ZIP incorrect on your site. It should be 27830 [speaker001:] What is the brand and type of product? [speaker002:] Huh? You should already have that information. It's Calvin Klein jeans So when should I expect to receive my order?? [speaker001:] I have placed the order for you. You should get your product within 7 days Is there any other thing I could do for you? [speaker002:] 7 days is a long time, but OK No, that's all [speaker001:] Have a nice day [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi! I was wondering if you guys wrap gifts [speaker001:] Let me find out for you. [speaker002:] How much is this service? [speaker001:] We do gift wraps It costs $4.99 per item It also depends if the items are oversized [speaker002:] Do you offer any discount for lots of presents [speaker001:] You can also send a message of 300 characters with the gift No discount, it is a fixed price. [speaker002:] Ok thank you [speaker001:] Can I help you with anything else? [speaker002:] No thanks [speaker001:] Have a good day. [speaker001:] hiya i wanted to confirm my shipping address, because i got an email that made it seem like the order was going to the wrong address are you able to do that for me? [speaker002:] hello sure I can [speaker001:] ty [speaker002:] Give me your full name and account id [speaker001:] Chloe Zhang C8EZDFUQDA [speaker002:] What is your order id? [speaker001:] 2671500552 [speaker002:] Identity verified I need to check if your purchase is valid Give me your username and email address [speaker001:] czhang63, czhang63@email.com [speaker002:] Purchase validated Now give me a moment to check our records. The email is right. I will resolve it now [speaker001:] great [speaker002:] The order will be shipped back to your address. Done. The order will be shipped to your address All done [speaker001:] thanks [speaker002:] Have a nice day! [speaker001:] how may i help you [speaker002:] Why are items always out of stock? [speaker001:] are you asking about our storewide stocking policy, or an item in particular? [speaker002:] i'm wondering why everytime i seem to shop for something, i'm informed the item is out of stock! Are your inventory buyers that bad? [speaker001:] i can help you with that and get the info my apologies may i have your name? [speaker002:] Joseph Banter [speaker001:] to pull up your account. I will write a strongly worded memo to our purchasing team to make sure we can meet stock demands going forward. i do apologize for the issue [speaker002:] and maybe the web commerce department for allowing items not in stock to be visible on the site. [speaker001:] they have been notified as well i must apologize again for our availability of items is there anything else i can do to help you today? [speaker002:] okay. i'll check back in a few days and if the issuescontinue, i'll have to shop elsewhere! [speaker001:] i can generate a promo code for use on your next purchase for this inconvienence. HP1ST [speaker002:] ok, i've made a note of it. [speaker001:] for your next purchase will that be all for today? [speaker002:] yes [speaker001:] have a good one [speaker001:] Hello. Can I be of any assistance? [speaker002:] I want to change the address in my account [speaker001:] I see. Can I have your name or account ID please? Hello? [speaker002:] Joseph Banter [speaker001:] Can you provide me with your current address? [speaker002:] 8044 Woodshore St Monterey, MI 51929 [speaker001:] Can you provide me with your phone number, PIN, and username? [speaker002:] PIN: 778228 UserName: jb145369 [speaker001:] Thanks Joseph. What will be the new address? [speaker002:] just the street number was wrong the new one is 8045 [speaker001:] Alright Joseph I got everything updated for you. [speaker002:] thank you for your help [speaker001:] You are welcome. Good bye. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I'm signed up to the premium subscription service here, and I'd like to know my account status. [speaker001:] Okay, may I have your full name, account ID, and Order ID? [speaker002:] Sure, my name is Norman Bouchard Account is FTSCHKAFXK And my order ID is 7526665097. [speaker001:] Thank you. Alright, the status is currently active. [speaker002:] When is my annual payment due? [speaker001:] Your payment was due yesterday. [speaker002:] Oh, I'm late! Can I go ahead and pay it right now? [speaker001:] Yes, you can pay that now. [speaker002:] Great, let's take care of that. [speaker001:] Alright, your payment has been made. [speaker002:] Super, I'll check my email for it. [speaker001:] This is a link to your account login so you will be able to view your information in the future. [speaker002:] That's very helpful, thanks. [speaker001:] Will that be all for today? [speaker002:] Yes, that's all for today, thanks for your help. [speaker001:] Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hello, I forgot my username to check my account. Can you help me recover it? [speaker001:] Of course! Can I have your full name to pull up your account? [speaker002:] Chloe Zhang [speaker001:] Can I get your zip code, phone number, and email to verify your identity please? [speaker002:] zip code is 67951 phone number is 966-7570 email is czhang@email.co [speaker001:] Great. Your username is czhang1 Can you access your account now? [speaker002:] Yes, that worked. Thank you. [speaker001:] Great! Anything else I can do for you? [speaker002:] No. Thanks again. [speaker001:] Have a great day! [speaker001:] Hi. How can I help you? [speaker002:] Hi there, I recently purchased an item but the shipping cost seems way too high. As such, I'm wondering why it is so high and whether I can get a refund for the high cost. [speaker001:] Ok, can you tell me your name, your username, your email address, and the order ID from this item? [speaker002:] Not a problem. My name is Joyce Wu, my username is jw652082, my email address is jw652082@email.com and the order ID for the item is 8200963144 [speaker001:] What is the delivery status for this item? [speaker002:] It says that it is in transit [speaker001:] Ok, I will waive the fee for this delivery [speaker002:] I would greatly appreciate it. I must say, I was shocked when I saw the shipping fee. [speaker001:] The fee has been waived Is there anything else I can do for you today? [speaker002:] No that will be all Thanks for your help! [speaker001:] Of course I'll end this chat now. Have a great rest of your day [speaker001:] Hello, how may I help you? [speaker002:] Hey I need to change my shipping information [speaker001:] Sure, could I get your full name, please? [speaker002:] yes it's Alessandro Phoenix [speaker001:] Thank you, Alessandro. Are you trying to change the address of an open order or the address listed on your account? [speaker002:] Well both I just ordered so I need to make sure that it goes to the correct address and going forward as well [speaker001:] Okay, do you know the shipping status of the open order? [speaker002:] I have changed the address online but I now need to change the item to the white ck shirt instead sorry [speaker001:] What would you say your main issue is? We'll start there. [speaker002:] I have so much going on right now I forgot that I made the address change but when I did it would not let me change the item it should be the white calvin klein shirt ordered but I ordered the black instead sorry for the confusion [speaker001:] Okay, do you know the shipping status of your order? [speaker002:] I need to make sure I have the right item on the way [speaker001:] I'm sorry but all I can do is the change the address on your account if you do not have the shipping status What is the current address on the account? Are you there? [speaker001:] Hello, this is Acme Support. How can I help you? [speaker002:] hey there I am curious about your refund and returns policy? I have a friend who really loves this stuff but she is also super picky so I want to see what your refund policy is before I take the chance Do you do refunds at all ever? I want to get her a gift but in case she doesn't like it and needs to return it I need to know [speaker001:] So refunds are only available for orders that have not yet been shipped. To issue one, we would need your order ID, username, and email address. Returns by comparison depend on your membership level. Gold members are allowed unlimited returns, silver are allows returns on purchases made in the last 6 months, bronze for purchases bought in the last 90 days. All other membership levels can returns purchases from the last 30 days. The difference between whether you will be going through the return or refund process depends on whether your order has been shipped or not. [speaker002:] Oh I see. so if I choose to become a gold member I could do a return, or also it looks like silver level would give me some return options too? [speaker001:] Membership levels are determined by your dollar amount in purchases in the last year. [speaker002:] well I would rather actually get the item so she can unwrap the gift and then decide [speaker001:] But yes, everyone has return options, they just vary based on your purchasing level. [speaker002:] I see [speaker001:] Does that answer your question adequately? [speaker002:] well looks like bronze might be a good option. how much would i have to spend to be a bronze member? [speaker001:] $500 in the last year. [speaker002:] what if I spend $500 in this purchase? would it qualify me for bronze level returns? [speaker001:] Your bronze membership would start on the first day of the next month. So yes, you would be able to return that purchase within the 90 day window. [speaker002:] Oh ok great! that sounds reasonable [speaker001:] Did you have any other questions? [speaker002:] I will just go ahead and do that. and pick myself up a little something too no i think i am all set for now but thanks a lot! [speaker001:] Have fun shopping:] [speaker001:] Hi, how can I help you? [speaker002:] i need to view my shopping history online I cant get into my account bc of my two favtor authentication [speaker001:] Oh, I'm sorry to hear that. Can I please have your name? [speaker002:] Joseph Banter [speaker001:] Okay, I will need to send a link to your email. What is your email address? [speaker002:] Email Address: josephbanter816@email.com [speaker001:] Okay, I've sent a link to your email and here's another link so you know how to protect your account. [speaker002:] thank you!! i got it and im able to get in [speaker001:] Great is there anything else? Are you still with me? [speaker001:] Hello. How may I be of assistance for you? [speaker002:] Hello, I need to return a pair of Tommy Hilfiger boots as they are the wrong color [speaker001:] Sure. May I have your name please? [speaker002:] Albert Sanders [speaker001:] Can I have your username, email, and order ID also? [speaker002:] albertsanders039, albertsanders039@email.com, 6308800911 [speaker001:] What is your Membership level? [speaker002:] brpnze [speaker001:] Thank you. One moment please Albert. When did you purchase these boots? [speaker002:] 2019-11-17 [speaker001:] Do you still have the receipt or original packaging? [speaker002:] I do not [speaker001:] Unfortunately without that I cannot process this return. [speaker002:] Oh dang. Ok [speaker001:] Its just outside the the cut off period. Im sorry about that. [speaker002:] That is ok [speaker001:] Anything else I can help you with? [speaker002:] That is all I needed [speaker001:] Great. Have a nice day. [speaker001:] Hello, how can i help you today [speaker002:] Hi, I need to return a jacket I bought in February. [speaker001:] Okay sure, could i get your Full Name Username Email Adress and Order ID Also reason for Return [speaker002:] David Williams Sure, I didn't try it on until it got cold here, and when i did it was much too small. My order id is 9786302417 [speaker001:] And could i also get your membership level please [speaker002:] Gold [speaker001:] Okay you can return your order easily. I will need your address so i can send you a link with your shipping label [speaker002:] 8403 Circle Drive Baltimore, MI 14383 [speaker001:] Okay i have sent you the link with your shipping label you can return it in store by mail or at a dropoff centre Is there anything else i can help you with today [speaker002:] no, that will be all. [speaker001:] Okay, have a good day [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi...I would like to know if the delivery is really tomorrow afternoon I got an email contradicting this delivery date and I wanted to be sure that it was still on for tomorrow afternoon [speaker001:] I'll be glad to assist you! Would you provide your full name, please? [speaker002:] Norman bouchard [speaker001:] Norman, would you provide your Account ID and Order ID? [speaker002:] my account id is 7KPXCYMMGR and the order is 7850064328 [speaker001:] And to validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] my username is nb581992, my email address is nb581992@email.com and the order is is 7850064328 [speaker001:] Thank you so much, Norman. So you wanted to verify if the delivery date is scheduled for tomorrow? [speaker002:] yes...is it? [speaker001:] Good news! The delivery date is indeed tomorrow afternoon. [speaker002:] Perfect...thank you so much! [speaker001:] I apologize for the misinformation in the email you received. [speaker002:] No problem [speaker001:] Is there anything more I may help you with today? [speaker002:] nothing else...thank you [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi, I got charged twice for my premium subscription. [speaker001:] OK. Let me check. May I have your full name or account ID [speaker002:] Name: Alessandro Phoenix Account ID: DQKT19GDMW [speaker001:] Thanks. I have pulled up your account. Please tell me the order ID now [speaker002:] Order ID: 7342196125 [speaker001:] OK. Your Id was verified. What is your member level? [speaker002:] Bronze [speaker001:] OK. You will get the refund. Were you already billed? What was the amount of overcharge? [speaker002:] o.k. thank you yes I was. $49.00 [speaker001:] OK. I have processed your refund. Anything else? [speaker001:] Thank you for being an AcmeBrands customer! How may I help you? [speaker002:] I am trying to order the Guess Jeans and they keep showing out of stock. I am gold level and would like to know if there's any way to get these jeans [speaker001:] Let's see what we can do! May I have your full name? [speaker002:] Norman Bouchard [speaker001:] I will write a report for the purchasing department to let them know they need to do a better job of keeping items in stock. I passed the report along so they should be back in stock soon. [speaker002:] Can I be notified when they are? [speaker001:] Yes, or I can back-order them for you so they will ship as soon as they are available. [speaker002:] Oh that will be even better. Thank you [speaker001:] Can we use your credit card on file? [speaker002:] yep please [speaker001:] The order has been made and they'll ship as soon as they are back in stock. Is there anything else you need? [speaker002:] Nope that's all. Thank you! [speaker001:] You're welcome! Have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi does being a guest get free shipping from out of the country? [speaker001:] I would be happy to check that for you. Can you give me your account ID or full name? [speaker002:] sure Sanya Afzal [speaker001:] Thank you, let me check with the system for you real quick. Thanks for your patience. The system has confirmed that your account is eligible for free international shipping. I'll go ahead and send a summary of your account benefits to the email address we have on file as well. Is there anything else I can help with today? [speaker002:] Wow thank you No thanks youve been great [speaker001:] Thank you, have a great rest of your day! [speaker001:] Thanks for contacting AcmeBrands! How can I help you today? [speaker002:] Hello. I am really frustrated and I want help right now I want to make a purchase on your site, but you keep rejecting my credit card [speaker001:] I'm sorry to hear! Just to make sure, it's not expired, right? [speaker002:] I don't understand! I was in a lot of debt a few years ago but that's all fixed now The card should be good Hmm...let me check No, it's not expired It's good until 2024 [speaker001:] Okay. Do you mind trying once more just to make sure it's not going through? Sometimes it works when tried again. [speaker002:] Okay sure I will try again Give me a moment [speaker001:] Sure! [speaker002:] That didn't work either Sorry: [ [speaker001:] Okay. Can you try resetting things by logging out and back in, please? [speaker002:] Yes, let me try Oh, wow! That seemed to go the trick My credit card just worked [speaker001:] Great! Sorry for the trouble. Can I help you with anything else today? [speaker002:] I am so happy! [speaker001:] Glad to hear! [speaker002:] I had flashbacks to when I was in debt when you rejected it So I am really happy that it's fixed [speaker001:] I understand. Me, too! [speaker002:] Thanks for your help [speaker001:] Is there anything else I can do for you today? [speaker002:] No, that was it Thanks so much [speaker001:] My pleasure, have a great day! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi I would like to know when the promo code can be used [speaker001:] I'm happy to help you. Are you inquiring about an order you've already placed? [speaker002:] No I just wanted to know when I can use the promo code? [typing what i see] [speaker001:] Hmmm. Are you perhaps wondering when they expire? [speaker002:] I think im trying to figure how how long a promo code is valid to be used [speaker001:] Promo codes are generally valid for seven days after they issued. You should find a small expiration date printed on the bottom of the paper. [speaker002:] Okay thank you i see the date on the promo code. Thank you so much for helping me out today [speaker001:] Perfect! Did you have any further questions about using your promo code? [speaker002:] No that was all i had today, thank you again and have a good day [speaker001:] Thank you so much for contacting AcmeBrands customer service. Have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Good afternoon! Can I have a quick question please? [speaker001:] Certainly [speaker002:] I just checked the status of my order, however, I saw an extra fee in my account. [speaker001:] Okay, I'll see if I can clear this up for you [speaker002:] Can you tell me what fee is that for? [speaker001:] May I ask your full name? [speaker002:] Joyce Wu [speaker001:] and since this is for an existing order, can I ask your account ID and order ID? [speaker002:] my acc ID is JYVFWIEB37 Order ID: 4288469877 [speaker001:] Okay, I can see your order details now. I'll check with the system to see if this was a clerical error [speaker002:] Thanks [speaker001:] And, unfortunately, it's saying that this wasn't a mistake on our part Are you a Gold or Silver member with us? [speaker002:] what fee is that? Gold [speaker001:] Yes, I can see that there was a $10 charge for custom stitching on an order It must have been a mistake, but since you are a valued customer with us, I can clear that charge for you right away [speaker002:] ok. Good. because I did not see the fee in my receipt. [speaker001:] Okay, that charge has been cleared out. You should only be charged what you saw on your receipt [speaker002:] Thank you. Appreciate your help! [speaker001:] You're welcome. May I help you with anything else today? [speaker002:] I am good. Thank you so much Have a great day [speaker001:] You too [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi I have a question about my account I currently am signed up for your premium subscription. I think it's expiriing soon but I'm not sure. Can you check for me? [speaker001:] Sure. One moment. Did you want to know the due date or if a payment went through? [speaker002:] due date and if it is due soon whether you can help me with renewing it [speaker001:] OK. May I have your full name and account ID [speaker002:] David Williams B5Y5ZFL62X [speaker001:] Thanks. I have pulled up your account. I now need the order ID [speaker002:] 0062262729 [speaker001:] Thanks. I have verified that information. Your subscription is active, and $14 is due in three days. [speaker002:] ok can you pay that for me with the card on file? I'm glad it didn't expire yet [speaker001:] Please use the above link to check it in the future. I can definitely help you pay it now. One moment. Okay. I have applied the amount and you are all set. Anything else i can help with? [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Can you give me some information about the michael kors boots do you know if they are waterproof? [speaker001:] Absolutely. Can I get your name please? Well, we do offer a wide array of boot options and designs for each season and some are waterproof and some are not. Most of our boots are waterproof. An easy way to find out is to check the guarantee when you purchase the boots and it should say. Can I help you with anything else today? [speaker002:] thats all thanks [speaker001:] Thank you and have a great day! [speaker001:] I would like an extension. [speaker002:] Hi, there! May I please have your full name? [speaker001:] Joyce Wu [speaker002:] Okay, may I have your Account ID and Order ID? [speaker001:] G4VQMZUA6L,0683222531 [speaker002:] Okay, what is your membership level? [speaker001:] Silver [speaker002:] You qualify for an extension only if you are 1 day late. [speaker001:] Thank you. I need extension of 5 days. [speaker002:] Unfortunately, since you are a Silver member, you have only a 1 day extension. Your payment is due today, so you would have to pay tomorrow. [speaker001:] I need to contact the manager. Can I get his phone number? [speaker002:] May I have a phone number where you can be contacted? [speaker001:] 606-6864 [speaker002:] Our manager will contact you shortly, and perhaps something can be worked out. [speaker001:] Yes. Thanks. [speaker002:] May I help you with anything else? [speaker001:] no [speaker002:] Have a good day. [speaker001:] Hello, how can I help you? [speaker002:] I am trying to buy something but my credit card keeps getting an invalid message on the website [speaker001:] What is your username? [speaker002:] crystalminh905 [speaker001:] What is your full name? [speaker002:] Crystal Minh [speaker001:] Can you try entering the number again? [speaker002:] Yes, i did got the same error message [speaker001:] Can you log in and out and see if there is a change? [speaker002:] I just logged out and back out got the same error message back in [speaker001:] Make sure the expiration date is correct. [speaker002:] Ohh, im so sorry for that my expiration date on my card has expired [speaker001:] That is alright! Glad we could find a solution. Is there anything else I can help you with? [speaker002:] No that is everything, thank you for helping me today, have a great day [speaker001:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I signed up for a premium subscription and need to know if there is a balance due. [speaker001:] May I have your full name and account ID? [speaker002:] Sanya Afzal Account ID: FE10KNMNJE [speaker001:] Thank you. Are you needing to know the due date of subscription payment? [speaker002:] Yes please and how much is due so I can go ahead and get that paid. [speaker001:] Alright, I will also need your order ID. [speaker002:] Order id is 9581129330 [speaker001:] Thank you! It shows that your subscription payment is due tomorrow. [speaker002:] Great. Could I go ahead and get that paid today [speaker001:] Yes, you can do that now. Do you know the amount you are paying for your subscription? [speaker002:] No [speaker001:] One moment please and I will see how much is owed. Alright, it says $49 is due. [speaker002:] Thank you, Can you bill that to the card on file? [speaker001:] Yes, I can. That is a link to your account so you will be able to view your information in the future as long as you know your username. Your payment has been paid. Will that be all for today? [speaker002:] Yes. Thank you very much! [speaker001:] No problem. Thank you for being a customer. Have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] It looks like my shipping fee is higher than it should be, and I want to check on that. [speaker001:] OK. Let me help. [speaker002:] Thank you. [speaker001:] What did you want to do about the shipping fee? [speaker002:] I'd like a refund. I didn't want or get overnight shipping, but I was charged for it. [speaker001:] OK. [speaker002:] Thank you. [speaker001:] May I have your full name or account ID [speaker002:] My name is Chloe Zhang, and my account ID is T8MJ3VUHRR [speaker001:] Thanks, I have pulled up your account May I have your username, email address, and order ID [speaker002:] My username is cz672738, email is cz672738@email.com, and order ID is 3857823395 [speaker001:] Purchase validated What is the shipping status? [speaker002:] It's already been delivered. [speaker001:] I have gone and credited you the shipping fee. Anything else I can help with? [speaker001:] Hello How can I help you? [speaker002:] Hi, i would like to check the status of a shipped item. I a notification by email saying order arrived today, but i have not received anything *got [speaker001:] Ok, let me look that up for you. [speaker002:] okay [speaker001:] Could I have your full name or account id? [speaker002:] Alessandro Phoenix. My account id is KHUWVF8B0D [speaker001:] And can I have the order id, username, and email address? [speaker002:] order id: 8413365066 | username: aphoenix161 | email: aphoenix161@email.com [speaker001:] It was supposed to arrive today? [speaker002:] i guess all the email says is order arrived today, but i don't have it [speaker001:] Sometimes the packages are marked as delivered by mistake but it can take up to few more days to arrive. If it still has not arrived in a few days, let us know so that we can resolve the issue. [speaker002:] okay, thank you [speaker001:] You are welcome. Is there anything else I can help you with. [speaker002:] no that will be all, thank you again for you help [speaker001:] Have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I was trying to log into my account but I have lost the phone that I use for two-factor authentication. I was hoping you could help me access my account [speaker001:] I can certainly help you with that. Can I please have your full name and email address? [speaker002:] Sanya Afzal I have the security answer. will that work? [speaker001:] Yes [speaker002:] Security Answer: Alexander [speaker001:] I've sent a reset code to your email address. Please use the code to reset your two-factor authentication, and then you will be able to log-in to your account. [speaker002:] Thank you. Appreciate it [speaker001:] Also, please consider reading our guide on best practices for security, to keep your account safe. A link to this guide will also be sent to you. Is there anything else I can help you with today? [speaker002:] Thats all. Thank you [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hi, this is Acme Support. How can I help you? [speaker002:] An item which I intend to buy was much cheaper yesterday [speaker001:] I'm sorry to hear you're having issues with our site. May I have your full name, account ID, and order ID? [speaker002:] I want to buy with this price Albert Sanders acc ID WP3ERGWPKE [speaker001:] And your order ID? [speaker002:] I do not order the product yet [speaker001:] Okay, no problem. Unfortunately, I cannot do anything about our prices. They are determined by an algorithm that no one has any control over. Yesterday everyone's prices for the product were lower, so ours matched theirs. Today apparently everyone ha s raised their prices and our algorithm has matched that. Mr Sanders, are you still there? [speaker002:] yep Could I buy with yesterday price? [speaker001:] I'm sorry I can't solve your problem, it isn't something anyone at our company has control over. I am unable to change the price of the item. [speaker002:] Ok I won't buy it [speaker001:] I could give a discount code for your purchase if you would like. JMYVC is valid for the next 7 days, enter it at checkout. Was there anything else I could help you with? [speaker002:] Thank for your help. Bye [speaker001:] Have a good day [speaker001:] Hello my name is Donny. What can I help with today? [speaker002:] Hi. I would like to know more about a pair of boots I'm looking at. [speaker001:] absolutely. which pair of boots is it? [speaker002:] It's a pair of Guess boots. I would like to know if the laces are black or dark brown? [speaker001:] sure just give me one moment while I take a look for you [speaker002:] ok [speaker001:] I've got some info here for ya... It looks like the laces are leather and are black. Some of the laces are designed to appear worn and can appear to have a slight brown coloration. Did that answer your question? [speaker002:] Yes, thank you [speaker001:] My pleasure, pal. Anything else I could do for you today? [speaker002:] No, that's it [speaker001:] Awesome! Have a great day and stay safe:] [speaker001:] Hello, how can I help you today? [speaker002:] I got charged twice for the same item, but I only bought 1. [speaker001:] I'm sorry about that. Let me check that for you. [speaker002:] ok [speaker001:] Is this a charge for a subscription or for something else? [speaker002:] It's an item, I bought some jeans. [speaker001:] Okay, please hold. Could I get you name or account ID please? [speaker002:] David Williams, FUUVDYOLHV [speaker001:] Thank you. Could I get the order ID please? [speaker002:] 1431821010 [speaker001:] The system isn't showing any errors for the order. [speaker002:] Well, it might not show an error, but I am showing that I have been billed twice for one item. [speaker001:] Could I get your membership level please? [speaker002:] Silver [speaker001:] Thank you. I'd like to remove this charge if you feel that it is an overcharge. [speaker002:] Yes, please [speaker001:] What was the amount you were overcharged? [speaker002:] $74 [speaker001:] Okay, I've removed that charge for you. Can I help with anything else? [speaker002:] No, that's all I need. [speaker001:] Have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] Yes i would like to change my shipping details because my situation has changed [speaker001:] Would you like to change something about your shipment? [speaker002:] yes I would like to change my shipping address [speaker001:] Sure, no problem. Can you please provide me with your full name, username, email address, and order ID? [speaker002:] Norman Bouchard and username is nb093467, email address nb093467@email.com order id 6267805604 [speaker001:] Thank you. Can you please tell me the current shipping status of your order? [speaker002:] Its saying out for delivery [speaker001:] I should be able to contact the shipping courier and change your shipping address. Can you please tell me your new shipping address? [speaker002:] okay great 2890 Rosemary St San Lima, CA 43280 [speaker001:] Your delivery address has been updated. Is there anything else I can help you with today? [speaker002:] thank you, that will be all [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] How may I be of assistance? [speaker002:] Hi! I want to check the status of my refund [speaker001:] i can help check the status of your refund today I will need your full name to pull up your accoutn [speaker002:] David Williams [speaker001:] thank you dave I will also need your username, email, and order id, to pull up the refund [speaker002:] davidw14 davidw14@email.com 7769860523 [speaker001:] Thank You! it looks like your refund is still processing, from the chat ticket you initiated before and should return the the card on file it should be processed within a few days is there anything else i can assist with? [speaker002:] Thank you! that is all [speaker001:] have a good day! [speaker001:] Hello. How may I help you today? [speaker002:] Hello, I would like to know what the return policy is before I decide to order anything [speaker001:] Sure. I can help you with that. What membership level are you [speaker002:] guest [speaker001:] You are allowed to make returns within 30 days of purchase. Anything else I can help you with? [speaker002:] Ok thank you That is all [speaker001:] Have a nice day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi, there is this product that i want to know more about [speaker001:] Sure, what product is it? [speaker002:] the product is Guess boots costing around $54 [speaker001:] Those are great boots! What would you like to ask about them? [speaker002:] I would like to know how would i remove gum from the sole? [speaker001:] I see, to do this you would need to get use a butter knife to rub a generous amount of peanut butter on the gum, then after about 10 or 15 minutes [that depends on how soft the gum was to begin with [it should start to soften and become part of the p get and use* my apologies oh! the whole message did not send, one second please it should start to soften and become part of the peanut butter, once that happens go ahead and scrape it off. After that, clean the rest of the shoe to get rid of any more peanut butter or gum. I hope that helps you! [speaker002:] Yes it helps a lot thank you so much [speaker001:] no problem, is there anything else I can help you with? [speaker002:] no there is everything, thank you again for your help *that [speaker001:] Great! If you have anymore issues do not hesitate to contact us again, have a good day! [speaker002:] Have a good day also [speaker001:] Thank you. [speaker001:] How can I help you? [speaker002:] hey I never got my package that I ordered it's been 5 days [speaker001:] Oh no, let me check on that for you. Can I have your name to pull up your account? [speaker002:] David Williams [speaker001:] Thanks Mr. Williams and what is your username, email and order ID? I need this to validate your order. [speaker002:] dw716314 dw716314@email.com 8498695730 [speaker001:] Sometimes an order is marked as delivered but will arrive in a day or so. [speaker002:] oh ok so it's on the way? [speaker001:] If you don't have it in two days can you call us back. Yes, it is on its way. [speaker002:] alright thanks so much. [speaker001:] You're welcome. Will there be anything else? [speaker001:] Hello there, how can I help you today? [speaker002:] Hi, I got a promo code in an email last week and I want to know when it expires. Can you help me with that? [speaker001:] Yup, give me a moment and I'll get that info for you. [speaker002:] okay, thanks [speaker001:] Our promo codes usually last 7 days from the date that they're issued [speaker002:] ooh, I might be too late. Is there any way that I could get another one? [speaker001:] Well I can try to help you there. Can I get your full name? [speaker002:] Albert Sanders [speaker001:] Let me check the system real quick [speaker002:] okay, take your time [speaker001:] Okay, what's your membership level Albert? [speaker002:] Bronze [speaker001:] Since that's the case I can generate a new code for you! Your new promo code is EVDBT [speaker002:] Thank you so much. I will make sure to use it within 7 days. I appreciate your help. Have a good day [speaker001:] No worries. Is there anything else I can help you with today? [speaker002:] No, all's good. Thanks. [speaker001:] Then have a nice day! [speaker001:] Thanks for contacting AcmeBrands. How can I help you today? [speaker002:] Im trying to buy something but my credit card keeps getting an invalid error why typing the information in [speaker001:] I'm sorry you're having trouble completing your order. Could I please have your name? [speaker002:] Chloe Zhang [speaker001:] Chloe, have you tried deleting the card information and enter it all back in new? [speaker002:] yes is have I got the same error message [speaker001:] Alright. Can you sign out of your account and then back in to try again for me? [speaker002:] okay thank you that worked for me [speaker001:] Great! Is there anything else I can help you with today? [speaker002:] That is everything [speaker001:] Okay, enjoy the rest of your day! [speaker001:] Hello, how may I help you today? [speaker002:] I placed an order, and I need to change my shipping address. [speaker001:] Okay, I'd be happy to help. Could I get your full name? [speaker002:] My name is Joyce Wu. [speaker001:] Thanks, and what is the shipping status? [speaker002:] It says Order Received [speaker001:] Great, I'll also need your Username, Email, and Order ID. [speaker002:] My username is joycew44, my email is joycew44@email.com, and my Order ID is 6379398433 [speaker001:] Thank you again. Do you know the new address you'd like to change it to? [speaker002:] Yes, I'd like to have it sent to 2343 Maple Avenue, Springfield, IL, 60384 [speaker001:] Okay, I've changed the address and you're all set. Is there anything else I can do for you? [speaker002:] No, that was all. Thank you. [speaker001:] Have a great day! [speaker001:] Hi! How can I help you? [speaker002:] Hi there I don't remember my username. Now I can't see my shopping history. [speaker001:] I can help you recover your username! I'll first need your full name in order to pull up the account. [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. I will also need some more info to verify your identity before we proceed. Can you give me your email address and zip code please? [speaker002:] I don't have any email on file, but you can use jbanter@email.com. and the zipcode is 86000 [speaker001:] Okay, I have verified your identity. Your username is jbanter1 Is there anything else I can help you with today? [speaker002:] cool! that's all for today, thank you and have a great day. [speaker001:] You're very welcome! Have a great day as well. [speaker001:] Hi! How can I help you? [speaker002:] hello i was wanting to know the status of my silver membership please my name is chloe zhang [speaker001:] Sure, I can help you with that. What is your account ID and order ID? [speaker002:] my account id is H7MY2AJYNH [speaker001:] Great. And do you have an order ID? [speaker002:] it is 9908063804 [speaker001:] It looks like your subscription is active! Your payment of $14 is due today. Would you like me to send you a link so that you can access this info in the future? [speaker002:] yes please [speaker001:] I have sent the link! Do you know your username? You'll need it in order to log in. [speaker002:] no i do not have it written down [speaker001:] Okay, your username is czhang1. You can use the link i sent to login with that username. Is there anything else I can help you with? [speaker002:] that is all i needed, thank you [speaker001:] You're welcome! Have a great day [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi! I need to pay my annual subscription fee to keep it active [speaker001:] Let me help you with that. So you want to pay your annual subscription fee? [speaker002:] yes [speaker001:] Could I have your full name or account id? [speaker002:] Sanya Afzal [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] 5355864505 R5SPAOH8A7 [speaker001:] Thank you The annual subscription fee is $99. How much of that would you like to pay? [speaker002:] all of it [speaker001:] Do you have a credit card that you would like to use? [speaker002:] Yes [speaker001:] Is it the one on file or would you like to use another one? [speaker002:] the one on file [speaker001:] Your subscription has been renewed. Can I help you with anything else? [speaker002:] Thank you so much. Nothing else [speaker001:] Have a good day. [speaker001:] hello [speaker002:] Welcome to customer care unit How may I help you [speaker001:] Yes, how do i go about getting a premium membership? [speaker002:] Do you want to know how to qualify for premium membership? [speaker001:] Yes [speaker002:] Okay. I've gotten the appropriate answer for you Let me type it out You can't buy membership directly, you have to earn it by repeated purchases. You will earn Bronze if you made $500 worth of purchases in the last one year Silver is given for $1000 worth of purchases while gold is given for $2000 worth of purchases [speaker001:] I'm at gold now [speaker002:] Oh... You already have the gold membership What other information do you want to know? [speaker001:] I guess i was hoping to make sure I was getting the most for my member level. there isn't anything higher is there? [speaker002:] No.. Gold is the last scae [speaker001:] ok, then I guess i can go shopping! [speaker002:] Yes you can [speaker001:] well that is all i needed thanks for your help are we done? i need you to end this conversation so i can get my code. are you doing two tasks at once? hello????? [speaker002:] Yes we are Have a nice day [speaker001:] Welcome to our customer care unit? [speaker002:] Hello how are you doing today [speaker001:] How may I help you today? My day is going smoothly [speaker002:] I had a question about a payment that was made That's good to hear It is not showing up as being paid [speaker001:] I'm very sorry [speaker002:] I am wondering if it went to the right account [speaker001:] I need to look into this and find the best solution for you [speaker002:] I would like to correct it as soon as possible [speaker001:] Please give me your full name and account id [speaker002:] My full name is Chloe Zang My account number is 24132621 I ordered a pair of Tommy Hilfiger boots for 99 If it is not working that I would like to change the payment method to see if that works [speaker001:] let me get this straight.. You want to change your payment method right? [speaker002:] yes ma'am I would like to change the payment method to Visa instead of the Discover [speaker001:] What is your current method? Credit, debit or paypal? [speaker002:] I currently have credit I will just do debit [speaker001:] Now I just need to verify your identity [speaker002:] ok [speaker001:] I would need the following: zip code, username, phone number [speaker002:] My zip code is 56304 my username is czhang96 and my phone number is 9020145532 [speaker001:] Sorry but the phone number was not verified. Can you give me either your email address or order id? [speaker002:] my order id number is 1149089064 [speaker001:] Done [speaker002:] ok Thank you and have a good day [speaker001:] You said you prefer debit card [speaker002:] yes i prefer debit Thank you and have a good day [speaker001:] Everything has been updated Bye [speaker001:] Hi how can I help you [speaker002:] Hi! I was looking at buying an item but it seems to be out of stock [speaker001:] OK can I get your full name And what is the item? [speaker002:] Joyce Wu Its a Guess Jeans [speaker001:] OK first I am letting the purchasing department know about this Would you like to back order that item? [speaker002:] Thank you yes please I would like to have it delivered once it becomes available [speaker001:] Shall we use your credit card on file? [speaker002:] Yes please thank you [speaker001:] OK it's in, it wull ship to you automatically when back in stock Anything else? [speaker002:] That is all. Thank you [speaker001:] Have a nice day [speaker001:] How may I help you [speaker002:] Hi I am looking to get a refund I changed my mind about my purchase [speaker001:] i see, what made you change your mind on the purchase? [speaker002:] I just don't need to make any purchases at the moment [speaker001:] i will need your full name to pull up the account [speaker002:] Norman [speaker001:] full name [speaker002:] last name Bouchard [speaker001:] I also need the username, email, and order id to validate the purchase order [speaker002:] WGYYTUNWNY [speaker001:] do you have those on hand? that is not any of the three i asked for [speaker002:] my email is my name 428@email.com 2444178503 thats the order id [speaker001:] please type out your username, email address, and order id i need your username, and email address in order to process your claim do you have them? [speaker002:] normanbouchard428 I gave the email it's normanbouchard428@email.com [speaker001:] thanks how do you want the refund? credit card? [speaker002:] what are my options I would like to get it started so the item does not ship to avoid a return yes the card on file would work [speaker001:] how much is this refund for [speaker002:] $69 I meant 59 Sorry need my specs [speaker001:] anything else i can help you with [speaker002:] I have the refund? [speaker001:] yes have a nice day [speaker001:] Hello, how can I help you? [speaker002:] Hello I messed up my order and I need to fix it I am so stressed out these days and I ordered the wrong size by mistake I need to remove this Tommy Hiligier tshirt from my order Can you help me? Hello?? [speaker001:] Aww, sorry. Can I please have your name? [speaker002:] Sanya Afzal [speaker001:] Can you please provide me with account number and order number? [speaker002:] Okay my account is 85AWJT6XDR my order is 6640586878 [speaker001:] What is the shipping status? [speaker002:] I got the order Can you fix my order? [speaker001:] Yes, how much was the item? What is your membership level? [speaker002:] I'm Brozone Bronze, sorry The item I don't want is a $94 shirt I want to remove that from my order [speaker001:] Okay, I have refunded your account. [speaker002:] Oh, great!!! Thanks so much [speaker001:] You will receive a shipping label to return the item. [speaker002:] Oh, okay [speaker001:] Is there anything else? [speaker001:] Hello, how may I help you? [speaker002:] Hello, I need to check to see if my order has been sent out yet please [speaker001:] Sure, could I get your full name, please? [speaker002:] Sure it's Alessandro Phoenix [speaker001:] Thanks, Alessandro. I'll also need your Username, Email, and Order ID. [speaker002:] alessandrop415, alessandrop425@email.com, 9739354493 It has been 9 days since my order and I am certain the shipping info originally said 3 to 5 days [speaker001:] Thanks, let me just pull up your account here. Are you sure that's the email, it's alright if you don't know it [speaker002:] the email is alessandrop415@email.com Sorry about that [speaker001:] Thank you. We can ship a new order for you because it's been so long since you placed [speaker002:] That would be great [speaker001:] I'll need that address. [speaker002:] 0051 Primrose Ave, La Fayette, CA 46603 [speaker001:] And what was the item you had ordered? [speaker002:] Calvin Klein shirt $89 [speaker001:] Okay, another was in on the way. Sorry for any inconvenience. Can I do anything else for you? [speaker002:] No thank you so much for your help todday, have a good day [speaker001:] Have a good day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] an item I want is overpriced. what gives? [speaker001:] OK. Were you comparing it to a competitor's price or our own price? [speaker002:] competitor [speaker001:] Ok. Let me check. What is your full name or account ID [speaker002:] Alessandro Phoenix [speaker001:] OK. I have pulled up your account. I need your account ID and order ID [speaker002:] Account ID: JHC9SA1ED4 Order ID: 5912835376 [speaker001:] OK. I have verified your ID Unfortunately, I have no control over prices We use an algorithm based on demand and shipping It varies I hope you understand [speaker002:] okay [speaker001:] Anything else I can help with? [speaker001:] Hello, how may I help you today? Hello, anyone there? [speaker002:] hi I want to know how to get a membership [speaker001:] Sure thing, I'd be happy to go over the membership information. Let me pull up the policies in the system real quick. [speaker002:] thanks [speaker001:] Are you specifically interested in the various membership levels? [speaker002:] I want to know how to get a premium membership [speaker001:] Sure thing. Premium membership is a little more complicated, since it's sort of a loyalty reward that customers gain over time. [speaker002:] oh ok [speaker001:] After making $500 of purchases, a customer becomes a Bronze member. Similarly, after spending $1,000 a customer becomes a silver member, and a customer becomes a Gold member after making $2,000 worth of purchases and completing a quick questionnaire. [speaker002:] I was hoping it was something I could purchase Thank you for all the information [speaker001:] Sure thing. Sorry, it is a little complicated, but premium members save a lot of money and gain other perks that make it worthwhile in the long run. Is there anything else I can help with? [speaker002:] no thank you [speaker001:] Sure thing, have a great rest of your day! [speaker001:] welcome, how can i help you? [speaker002:] Hi I have a general question about subscription. Can you tell me more about the premium membership? [speaker001:] certainly [speaker002:] I was thinking of getting a few items but just wanted to see what benefits it'll give me [speaker001:] were you interested in the benefits on offer? [speaker002:] yes [speaker001:] well we have levels of bronze, silver and gold. Bronze members get promo codes plus cheaper shipping. Silver have more options for canceling orders. And, Gold level has the most perks unlimited refunds. Everyone gets invited to our annual party with open bar Does that tell you what you wanted to know? [speaker002:] how do I get to each level? [speaker001:] it is based on your purchase history [speaker002:] and how much do I need to spend? [speaker001:] it is more of a rewards program. over $500 Bronze $1000 Silver $2000 Gold in the previous year [speaker002:] ok cool that's good to know [speaker001:] there is also a short questionaire for gold members is there anything else you would like to know about today? [speaker002:] that's it thanks [speaker001:] ok have a good one [speaker001:] Hi, how can I assist you? [speaker002:] eb6d-1357 When do the promo code expire? [speaker001:] Promo codes generally expire seven days after they are issued. The expiration date should be printed in small font on the bottom of the paper. Promo codes work on all items in store, with the exception of jewelry. Promo codes cannot be applied to shipping, taxes, fees or other items already marked for sale. [speaker002:] Thanks for the info. [speaker001:] Is there anything else I can help with? [speaker002:] That's all. [speaker001:] Have a great day! [speaker001:] Hi [speaker002:] Hello, is there anything else i can help you with today [speaker001:] have a question about my subscription status [speaker002:] Okay sure, ask away [speaker001:] i want to know how to maintain it i want to make sure i have a subscription before i place my order next week [speaker002:] Okay sure could i get your Full name Account ID and Order ID [speaker001:] BNLFJ7LPTG 5XRQNY5PPP 1382012352 [speaker002:] Okay, It look like right now your subscription is active but it will expire in three days unless you pay the $20. Would you like to do that right now [speaker001:] yes please charge the card i have on file [speaker002:] Okay great sure. I have gone ahead and done that. Is there anything else i can do for you today [speaker001:] Thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Yes, I'm trying to buy a pair of boots, but my cart won't update. [speaker001:] Can you try to refresh the page and add the item again? [speaker002:] That didn't help. [speaker001:] OK can you try to log out and log back in? [speaker002:] I'll try It's still not working. [speaker001:] Can you check to make sure the item isn't out of stock? This will be on the bottom left corner of the product page. [speaker002:] Okay, let me check... Yup, it's out of stock. [speaker001:] I do apologize about that, but check back on our site frequently as we receive new shipments daily. Is there anything else I can help with today? [speaker002:] Okay, I will. That will be all. Thank you. [speaker001:] Thank you, have a great day! [speaker001:] Hello. How can i help you today? [speaker002:] Hi I have a question about an order I had made [speaker001:] Sure thing what's your question? [speaker002:] It was supposed to be a gift but I just found out it was too small for my brother. I'd like to return it [speaker001:] Okay. I'd be more than happy to look into that for you. Give me just one moment Can I get your full name and account ID? [speaker002:] AADRZTXSE7211 Sanya Afzal [speaker001:] Thanks. Can I get your username, email address, and order ID please? [speaker002:] sanyaafzal321 sanyaafzal321@email.com 4777290029 [speaker001:] Alright and can you confirm your membership level for me? [speaker002:] silver [speaker001:] What is the purchase date? [speaker002:] October 2019 [speaker001:] Okay. It looks like that is just at the cusp of the six month mark but we will be able to allow you to return the item. [speaker002:] ok great [speaker001:] In order to provide you with a shipping label I will need the following Street number and name, city, state, and zip code. [speaker002:] 4707 Primrose Ave San Mateo, NY 63350 [speaker001:] do you wish to process this by mail, drop off center or in store? [speaker002:] mail [speaker001:] Great. Everything is arranged. A label will be provided. Is there anything else I can do for you today? [speaker002:] that's it thanks [speaker001:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] HI! I wanted to access my account to check my shopping history but I have forgotten my password [speaker001:] I can help you with that. May I have your full name or account id please? [speaker002:] Joyce Wu [speaker001:] Thanks Joyce, may I have your username please? [speaker002:] Username: joycewu9 [speaker001:] I am not able to retrieve your old password so I will need to create a new one. May I have your pin or security answer? [speaker002:] Pin Number: 872381 [speaker001:] Your new password is: ncs1j9z8dj [speaker002:] Thank you [speaker001:] Is there anything else I may help with today? Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi. How may I help you today? [speaker002:] I forgot my username [speaker001:] What's your full name? [speaker002:] Name: Crystal Minh Phone Number: 114-1252 Member Level: Bronze [speaker001:] Can I have your zip code or email address? [speaker002:] 61180 [speaker001:] I located your account with us. Your username is cminh1 Can I help with anything else? [speaker002:] thanks [speaker001:] You are welcome@ Is there anything else I can do for you today? [speaker002:] no [speaker001:] Great. Have a lovely day [speaker001:] Hi how can I help you [speaker002:] Hi, I have a bit of an odd question for you today, I am thinking about buying a pair of boots but I need to know if they are stain resistant [speaker001:] Hmm let's see [speaker002:] I am a painter and if I get paint on them I nned to be able to remove it [speaker001:] To treat paint stain on your boots, please follow the steps below. 1. Brush off the excess paint. 2. Use a coarse brush or toothbrush to flake off the dried excess paint. 3. Apply a soapy mixture to the stain. 4. Scrape off the softened paint. 5. Rub with detergent solution. 6. Apply nail polish remover. Does that help? [speaker002:] That is exactly what I needed, thank you so much! [speaker001:] Anything else? [speaker002:] No have a great day [speaker001:] Have a nice day [speaker001:] Hello, how can I help you this afternoon? [speaker002:] I got charged twice for something I bought and would like a refund [speaker001:] Oh no! What's your full name? [speaker002:] Norman Bouchard [speaker001:] Thanks Norman. Can I have your account and order IDs as well? [speaker002:] My account ID is TJSBGDTSSU and my order ID is 1147432657 [speaker001:] I've used that information to pull up your account. It looks like the email we sent you was incorrect, we only charged you for one item. [speaker002:] I'm sorry but that simply isn't the case. I was definitely charged twice. I would like a refund please [speaker001:] What's the shipping status of those items? [speaker002:] I don't have that information Can I speak to a manager please? [speaker001:] Sure. If you call 952-1048 and select option 6, they will be able to put you in touch with our management team. [speaker002:] Okay thank you [speaker001:] Hopefully someone there can address this situation in a satisfactory way. Is there anything else I can assist you with? [speaker002:] I certainly hope so. That's all for now, thanks. [speaker001:] You're welcome, have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I'm not able to access my account because I no longer have the same phone number for verification. [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, Alessandro. Would you kindly provide your email address, so I may send you a reset code? [speaker002:] I don't have access to my email right now. [speaker001:] No worries! Would you please provide either your PIN number, or the answer to your security question? Alessandro? [speaker002:] oh yes I was looking for it the security answer is Singh [speaker001:] Perfect! A link will emailed to you for the code reset. We also recommend some best practices for your account security; those details will be in the email as well. [speaker002:] Great. Thanks. [speaker001:] Is there anything more I may help you with today? [speaker002:] no thank you. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello. How may I help you today? [speaker002:] Hi, i was charged for an order that i never bought [speaker001:] Oh no. Well lets take a look and try to get this resolved. May I have your name pleae? please? [speaker002:] Joseph Banter [speaker001:] Thank you Joseph. Just so I understand you were charged for an order you never made? [speaker002:] correct [speaker001:] Thank you. May I have your username, email, and the order ID pleaes? [speaker002:] Username: jb924752 | Email Address: jb924752@email.com | Order ID: 2720274739 [speaker001:] Do you know your membership level Joseph? [speaker002:] yes my membership level is guest [speaker001:] Thank you. Please hold. Ok Joseph. I am showing that this order was not made in error on our side. Right now I am unable to cancel or update this order. [speaker002:] so im going to have to be charged for an order i didn't buy [speaker001:] I am not showing an error from our end. Once you receive this order you may return it. Is there anything else I can help you with today? [speaker001:] Hello? [speaker002:] Hi! Thank you for contacting us today. How can I help you [speaker001:] Hi I'm thinking about buying some jeans, but last week my house got Swatted and they threw a flashbang in the house so I still can't see that well. So I was wondering if you could tell me what color a pair of jeans is I'm thinking about buying. [speaker002:] Oh gosh! I hope that everything is ok Yes, I can help you with that [speaker001:] Yeah, it was supposed to be for the meth lab next door, they got the address wrong: [ [speaker002:] That's scary! I do not think I could live next to a meth lab [speaker001:] I'm looking at some Tommy Hilfiger jeans though, and I'm not sure if they are dark blue or black [speaker002:] Ok, let me look into this [speaker001:] Ok, thanks [speaker002:] After searching, I do see that the jeans come indigo which would be dark blue [speaker001:] Oh, ok cool. I still see black spots in my vision field so I wasn't really sure. I appreciate the help [speaker002:] I hope that the swat team pays for all your healthcare due to their mistake I hope that you get better soon Was there any other questions I could help you with today [speaker001:] Oh, thanks for the kind words. [speaker002:] You're Welcome [speaker001:] Nope, that was it. [speaker002:] Have a great day! [speaker001:] good afternoon, how can I help you? [speaker002:] Yes i was trying to view my shopping history but can't access my account because i lost my phone to use my two factor authentication [speaker001:] Ok, no problem, I can send you an email to reset it. [speaker002:] okay great [speaker001:] would you give me your full name or account ID [speaker002:] Crystal Minh and my account id is 1384950 [speaker001:] now would you give me your email. [speaker002:] CrystalMinh56@gmail.com [speaker001:] Ok, the email has already been sent in addition to this I will send you a link with some tips that could help you avoid situations like this in the future [speaker002:] okay, that you [speaker001:] not problem! a pleasure to help you have a nice day [speaker001:] Hello, thank you for contacting AcmeCorp. How may I help you? [speaker002:] Hi I was trying to search for some items online. However the search results are completely unrelated. It is very frustrating [speaker001:] I'm so sorry to hear that. Let's try a few troubleshooting options to see if we can get it to work. [speaker002:] sure [speaker001:] First could you try logging in and out of your account to see if that clears anything up? [speaker002:] sure. gimme a sec nope. no luck [speaker001:] Alright, the results coming up as completely different sounds like it might be an error with your cookies. So let's try resetting those next. [speaker002:] okay. [speaker001:] On your browser there should be a button for "More Details" you can find the option there. [speaker002:] I see. let me check Well it worked. Thank you so much for your help [speaker001:] Great, I'm glad to hear we were able to fix it. Was there anything else I could help you with today? [speaker002:] Appreciate your help. Thank you [speaker001:] No problem, Thank you for shopping with us. Have a wonderful day! [speaker001:] Hi, how may I help you today? [speaker002:] Hello, I was trying to buy some boots today but my cart never updates after I add the boots, what's going on? [speaker001:] You have trouble with your cart not updating? [speaker002:] Yes that's right. [speaker001:] Ok I can try to help you with that. [speaker002:] Great [speaker001:] Could you try reloading the site and adding the item again? [speaker002:] Okay, I tried that, but it didn't seem to work. [speaker001:] I see, have you tried logging out and back in again? [speaker002:] Oh, that seemed to fix it, thanks so much! [speaker001:] Oh perfect, is there anything else I can do for you today? [speaker002:] No, that was it, thank you so much for your help! [speaker001:] Great, have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] Hello, I am hoping you can help. I bought a premium subscription but may need a little more time to pya. Can I get an extension? It's for my wedding so money is tight [speaker001:] Let me check. Can I get your full name or account ID so I can pull up your account? [speaker002:] Crystal Minh Account ID is HODJRY7MZN [speaker001:] Thanks. Can I also get your order ID? [speaker002:] 0315016309 [speaker001:] What membership do you have? [speaker002:] I just signed up for the Silver, but was a Guest [speaker001:] How late is your payment? You can get an extension if you are only one day late. [speaker002:] I was hoping for one day! I just needed a little time to get the money together. Would it be ok if I paid tomorrow? [speaker001:] Yes, that's fine! I've extended your subscription. Is there anything else I can do for you? [speaker002:] That's all for today, thank you [speaker001:] Thanks, have a great day! [speaker001:] Hi, I'm James. How can I help you? [speaker002:] I need to confirm what products were included in order number 203816127 sorry wrong order id try 2038162027 are you still with me James? [speaker001:] Sorry [speaker002:] james, can you confirm that a calvin klein tee shirt was included in order number 2038162027? [speaker001:] Let me check [speaker002:] I also need to confirm that a pair of calvin klein boots were also in that order [speaker001:] I'm not sure if I can find that information, but I'll try. I'll need your full name and account ID. [speaker002:] albert sanders c5fprxsoik [speaker001:] And does the email say that those items are included? [speaker002:] i did get an email confirming those items but then got another that seemed wrong [speaker001:] The email was accurate. [speaker002:] okay. good. you do see those two items? [speaker001:] Unfortunately, the system doesn't let me see your order directly. It's very convoluted. [speaker002:] you can't see what's included in an order?? [speaker001:] No, I cannot. [speaker002:] weird... how do they know what to put in the box? LOL [speaker001:] I don't know, I didn't design the system. [speaker002:] I guess I will have to wait until I get home to double check. What is the curoff for returns if I find something isn't right? [speaker001:] From here, the best I can do is cancel the order for you if you're unsure about it. Or you can wait until it arrives and request a return. The return cutoff depends on your membership level. What's yours? [speaker002:] silver [speaker001:] I believe that the return period for silver is 90 days. Let me double check. It's 6 months for silve [speaker002:] That's great. Okay. I think that's all we can do today. I appreciate your help. [speaker001:] You're welcome. I'm sorry I couldn't tell you more. Do you need anything else? [speaker002:] No, I'm good. Thanks! [speaker001:] Have a great day. [speaker001:] Hello, how can i help you? [speaker002:] Hello there, I'm trying to order a Jacket and the website says it is out of stock. Can you help me order it anyway? [speaker001:] I will be happy to help you. Can I get a name? [speaker002:] Sure, I'm David Williams [speaker001:] Can I please get the brand name of the jacket you are looking at? [speaker002:] It's a Guess jacket, for $94 [speaker001:] I will be writing up a report to get the purchasing department to do a better job right now [speaker002:] oh ok, are you able to ship one to me? [speaker001:] I can also back order you the item so we can ship it out asap. [speaker002:] Nice! Thank you! [speaker001:] When we get it in. Do you want me to use the card on file? [speaker002:] Yes please [speaker001:] Okay, I just made the purchase to you and it will ship out as soon as we get it. Do you need anymore help? [speaker002:] That is all for now, thank you agaim [speaker001:] Have a great day. [speaker001:] Hey I'm Donny. How can I help you? [speaker002:] I have a question I've been trying to look for jeans on your website but it is really slow. Is there something going on with your servers? [speaker001:] Let me check on that for you. One minute [speaker002:] ok [speaker001:] Have you tried closing all other tabs in your web browser while searching the site? [speaker002:] let me try [speaker001:] okay [speaker002:] no it's still slow [speaker001:] Alright. The next possible solution is to log out of the site and log back in. Let me know if that helps you out. [speaker002:] ok hold on that seemed to have worked! it's much faster now. much better [speaker001:] Perfect! I'm glad I could help you out today:] [speaker002:] thanks [speaker001:] Is there anything else I could do for you? [speaker002:] that's it [speaker001:] Awesome. Hope you have a great night! [speaker001:] Hi, how can I help you? [speaker002:] Hi. I forgot my username [speaker001:] okay, can I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] Okay, i need to verify your identity, can I have your zip code and phone number [speaker002:] 59125 Phone Number: 212-2784 [speaker001:] Rdomingo1 is your username Is there anything else I can do for you? [speaker002:] That's all [speaker001:] Thanks for being a valued customer. [speaker001:] Hi, thanks for contacting AcmeBrands. How can I help you? Are you there? [speaker002:] Hi this is Joyce Wu i'm wondering my current subscription member level [speaker001:] Sure thing. Give me one moment. [speaker002:] ok [speaker001:] So you aren't sure what membership level you are? Or you wanted to make sure your membership is still active? [speaker002:] I believe i'm at gold level and i am interested in knowing if that means i get free international shipping [speaker001:] Oh, ok. Absolutely, I can find that out for you. [speaker002:] ok thank you [speaker001:] Unfortunately it looks like your account level doesn't provide free international shipping at this time. [speaker002:] ok good to know. thank you [speaker001:] I'm going to send you a link that provides more information about your subscription. [speaker002:] ok [speaker001:] http:www.AcmeBrands.comfaq Is there anything else I can help you with today? [speaker002:] no i'm all good. thank you [speaker001:] Ok, have a great day! [speaker001:] Hi how can I help you [speaker002:] I ordered wrong item. [speaker001:] Has it been shipped yet? [speaker002:] yes [speaker001:] Did you recieve it yet? [speaker002:] no Please cancel the order. [speaker001:] Just one moment Did you order two items and want to cancel one item, or cancel whole order? [speaker002:] I want to cancel the whole thing because I don't need it anymore. [speaker001:] OK full name please [speaker002:] Joyce Wu [speaker001:] Also userrname, email and order id [speaker002:] jwu33055 jwu33055@email.com 4408170979 [speaker001:] How do you want the amount refunded? [speaker002:] 84 [speaker001:] Gift card, add value to account, paper check or credit card? [speaker002:] add value [speaker001:] OK you're all set [speaker002:] ok [speaker001:] Anything else? [speaker002:] no [speaker001:] Have a nice day [speaker001:] Hi! How can I help you? [speaker002:] i would like to know about the items being delivered are the ones on my order statement because i got an email notification implying otherwise [speaker001:] Sure, I can help you with that. Can I have your full name, account ID, and order ID? [speaker002:] Albert Sanders. account id is ZKVW8BLCVX. Order id is 736850686 [speaker001:] Which items did the email say you were getting? [speaker002:] a different item instead of the michael kors jeans that is on my order statement [speaker001:] I understand the confusion. I've looked in our system and it seems that there was an error with the email. It looks like your order is correctly showing as just the michael kors jeans. I'm sorry for the confusion! Is there anything else I can help you with? [speaker002:] ok. i would also like to know the status of my shipment [speaker001:] Sure, let me look that up for you. I just need your username and email address. [speaker002:] as145894. as145894@email.com [speaker001:] What does the status of shipment say on your end, Albert? [speaker002:] order received [speaker001:] Okay, perfect, everything is correct in the system. That means that your order has not yet shipped, but should be shipping soon. Do you have any more questions I can help you with? [speaker002:] no that is all [speaker001:] Okay, great. Have a wonderful day! [speaker001:] Hi my name is Alessandro Phoenix [speaker002:] Hey there, how may I be of service? [speaker001:] I can't add items to my cart! It's not uploading for some reason Trying to buy the Tommy Hilfiger shirt [speaker002:] I see, you are having issues adding this shirt to your cart, and I am happy to assist! first, may i have your name please? [speaker001:] Alessandro Phoenix [speaker002:] thanks Alessandro [speaker001:] no problem [speaker002:] lets try a few things to get this working first, try to refresh the page and then add item to cart [speaker001:] Ok will do Still no luck Can't checkout with the item [speaker002:] no problem now, on the item page, toward the bottom left, does it say the item is out of stock? [speaker001:] ah it does! That must be why. Silly me [speaker002:] i see! glad i could help [speaker001:] Thank you! I will look for another item [speaker002:] Can i assist with anything else today? [speaker001:] That will be all [speaker002:] Have a good day [speaker001:] Hi My account is wrong [speaker002:] Hello, how can I help you today? [speaker001:] I need to fix it So this is really weird I logged in today and I saw that my address is wrong Can I update it? [speaker002:] Happy to help, may I have your full name please? [speaker001:] I want to make sure that my clothes go to the right place!@! Crystal Minh [speaker002:] Sure, no problem. thanks Crystal. [speaker001:] Can you fix it [speaker002:] Did you place an order or do you just want to change your address for the time being? [speaker001:] I just change to change my address I just need, sorry [speaker002:] great, what is your current address? [speaker001:] So my actual address is 7095 Woodshore St Monterey, WA 83734 But on my account it says 7094 Woodshore St The street number is wrong it should be 7095 [speaker002:] no worries. Can I have your telephone number and PIN number please? [speaker001:] okay pin is 924644 My number is 453-3942 [speaker002:] Your PIN is not correct. Can you reconfirm or give me your username? [speaker001:] huh weird my username is cminh994 does that work? [speaker002:] the username doesn't work. how about your email address? [speaker001:] well i don't know it's cminh994@email.com all of this information is correct [speaker002:] just a second. [speaker001:] so I don't know why it's not working [speaker002:] can you reconfirm your PIN number? [speaker001:] 924644 [speaker002:] Sorry for asking too many information. [speaker001:] it's okay I just want to fix this quickly I have a lot to do today [speaker002:] sure [speaker001:] Can you please just fix my address? [speaker002:] yes, I am working on it now. Your address has been updated. [speaker001:] oh great thank you!! [speaker002:] Great, is there anything else that I can help you with? [speaker001:] no that was it [speaker002:] Have a nice day! [speaker001:] Hello how can i help you today [speaker002:] I just placed an order but I forgot to add an item to my shopping cart. Can I add the item now? [speaker001:] Sure we can try, to start can i get your full name and account ID [speaker002:] My name is Crystal Minh and my account ID is SVOC8OKP9K. [speaker001:] Okay and could i get the Order ID please [speaker002:] The order ID is 0711311750. [speaker001:] Okay now could you tell me the shipping status of your order [speaker002:] My shipping status is delivered. [speaker001:] Okay sadly we cannot add onto that order but we can ship the new item too you. What is your membership level [speaker002:] I'm a silver member. [speaker001:] Okay then we can ship you the order free of a shipping fee. What were you looking to add to the order [speaker002:] I'd like to add a jacket. [speaker001:] Okay sure i have added it to your order and you should see it in 5 business days. Is there anything else i can help you with? [speaker002:] No, that is all, thank you! [speaker001:] No problem have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] I want to think these boots will fit me but they look too thin I need to know how wide they are or if there's a wide option maybe [speaker001:] So you have a question about the boots? Sure thing let me check that [speaker002:] they're the guess boots for 64 [speaker001:] Generally speaking the boots tend to be a bit wider than the usual sizes, roughly running 16 inch larger. If sizing did become an issue though you could always take advantage of the free returns. Does that information help? [speaker002:] I see I'll definitely give them a try then yes thank you [speaker001:] Was there anything else I could do for you? [speaker002:] thats it have a nice day [speaker001:] Have a great day [speaker001:] Hi! How may I help you? [speaker002:] Hi. My name is Albert Sanders. I would like to change my primary payment method on my account. It is currently PayPal, and I would like to change it to Credit Card, [speaker001:] Thank you, before I change it I need 3 of the following: Zip code, email, username or order or account id. [speaker002:] zip code is 34450. Email is albertsanders755@email.com. Order ID is 5628744116. [speaker001:] It has been fixed, thank you! Anything else today? [speaker002:] That's it for today. Thank you so much. [speaker001:] Have a good one! [speaker001:] Hello, how may I help you today? [speaker002:] I would like to know more about the Guess Boots that are $64 [speaker001:] I can help you with that. What were you wanting to know about the Guess Boots? [speaker002:] Well, my main question was is the width of the shoe regular, or wide. [speaker001:] Let me look in to that for you. One minute please. [speaker002:] ok, thanks [speaker001:] Boots are generally wider than shoes. The boots will follow the U.S. system, but have an additional 16" width. We do offer free returns so you can always try them and return if they don't work out for you. [speaker002:] Oh, ok. Thanks, that is a real help That is great to know. Thanks [speaker001:] I'm glad I could help. Is there anything else you need help with today? [speaker002:] No, that was all. Thanks [speaker001:] Thank you. Have a great day. [speaker001:] Thanks for contacting Acme. How may I help you today? [speaker002:] Hi, i want to confirm the shipping address because. i got an email implying otherwise [speaker001:] Certainly, I can try to clear that up for you. May I ask your full name before we begin? [speaker002:] Name: Chloe Zhang [speaker001:] Thanks, Ms Zhang May I ask for some more details, so that I can verify your account information. [speaker002:] yes [speaker001:] I will need your Account ID and your Order ID [speaker002:] Account ID: 7MD0FZM92Y | Order ID: 9598702558 [speaker001:] Excellent. And I will also need to verify your purchase, for that I need a little bit more information. May I ask for your username and email address [speaker002:] Username: chloezhang261 | Email Address: chloezhang261@email.com [speaker001:] There we are. And you received an email that implied that your order might be sent to the wrong address, is that correct? [speaker002:] I just want to confirm my shipping address and also check the status of my shipment [speaker001:] Ah, I see. It looks like this most recent order was sent to the address we had on file, and which was used for your earlier orders: 221B Baker Street, New York, NY, 10101 and your shipping status is "Order Received" meaning it is just getting ready to leave our warehouse, as planned [speaker002:] Ah, the address should be Address: 7494 2nd Ave Newark, TX 79801 [speaker001:] Ah, I'm glad we caught that in time. Your address has now been updated, and our shipping department will put a new address label on it before it leaves our doors [speaker002:] Yes, i am too. I think after that everything should be good Thank you for all your help todau today [speaker001:] You're welcome. If there's nothing else, I hope you have a good day [speaker001:] Thanks for contacting Acme, how may I help you today? [speaker002:] Hi, i would like to check the status of my account because i think i may have some missing credits worth $40. [speaker001:] Certainly, I can help you with that. May I ask your full name before we begin? [speaker002:] Joseph Banter I think my credit came from a one-time deal with a previous purchase [speaker001:] Okay, let me check with our system to see what has happened. [speaker002:] Okay [speaker001:] According to our system, there are no missing credits from your account. It may be a glitch in the system from your side, because I can assure you that the system is showing that you have received your credit May I ask you to log out and log back in. Sometimes that's all it takes to clear up any problems [speaker002:] OKay, thank you for clearing up the confusion. [speaker001:] are you able to see your credit on your side now? [speaker002:] yes i am [speaker001:] Ah, I'm glad to hear that. Would there be anything else I can help you with today? [speaker002:] No, that was everything, have a great day [speaker001:] You too, good bye [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I am trying to access my account but forgot my username. Can I get a reminder please? [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Joseph Banter [speaker001:] To help me verify your identity, would you please provide your zip code, phone number, and email address? Two out of those three options would be fine. [speaker002:] zip code is 86850 and phoine number is 684-323-4960 [speaker001:] Perfect, thank you Joseph. Your username is jbanter1 and you may use it to log into the site at your convenience. Is there anything more I may help you with today? [speaker002:] than kyou so much no that is it [speaker001:] You're very welcome! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello [speaker002:] Hi! How can I help you today? [speaker001:] I would like to upgrade my order to overnight delivery please [speaker002:] Sure I can help with that [speaker001:] I kind of need it asap [speaker002:] Can I have your name [speaker001:] Sanya Afzal [speaker002:] Can I have your account id and order id [speaker001:] pzeieuj4fy 7981174836 [speaker002:] Can I have your shipping status [speaker001:] out for delivery does this mean I will receive it today? [speaker002:] I have great news! Since your order is out for delivery, you will receive it today? Is there any other questions I can answer today [speaker001:] Terrific no that was it thank you [speaker002:] You're Welcome! Have a great day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] before i make a purchase i need to know what your refund policy is [speaker001:] OK. Let me check. If the item has not shipped, you can get a refund. All you need is order ID, name, and email [speaker002:] what if i want a refund for an item that was shipped but didn't met my expectations? [speaker001:] You will have to return the item once you receive it and then get credit [speaker002:] do you pay for return shipping or would I? [speaker001:] I will. Anything else? [speaker002:] That was all my questions. thank you [speaker001:] You're welcome. And thanks for being a valued customer. [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] I'm trying to buy some clothing but the search bar is taking forever to load. Is there something going on with your servers? [speaker001:] I would be happy to check on that for you. Are you having problems with just the search option or is the entire website acting slow? [speaker002:] no idea. I'm just stuck at the search bar it's just spinning [speaker001:] No results are found correct? [speaker002:] no it's just a spinning wheel really frustrating because I wanted to see if you had a tommy hilfiger shirt in my size [speaker001:] We have options so you are able to get into the website correct just not able to search? [speaker002:] that's right [speaker001:] First I will write a report up a report to notify our internal team. Next can you try to clear out your cookies in your internet to see if that helps? [speaker002:] oh ok hold on no that didn't seem to work [speaker001:] Can you try to search for a different item to see if that works? [speaker002:] no that didn't work. Still spinning [speaker001:] Can you try to log in and log back out of your account please? [speaker002:] ok hold on hey that seemed to work! the search is working fine now [speaker001:] Great, I am so happy that worked for you. Is there anything else I can help you with today? [speaker002:] that's it thanks so much [speaker001:] Thank you for contacting AcmeCorp, you have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] Do the items in cart qualify for free shipping? [speaker001:] Let's see what we can find out for you. If the pre-tax total is great than $25 then yes it does qualify for free shipping with a shipping time of 5 business days. *greater than $25 If it is less it is a $4.99 flat fee. [speaker002:] ok thanks [speaker001:] Anything else I can help you with today? [speaker002:] no [speaker001:] Have a wonderful rest of your day! [speaker001:] Hello, how can I help you? [speaker002:] Hi, I'm having trouble accessing my account. I lost my phone that has the two-factor check on it [speaker001:] Let's see if we can reset that for you. Can I get your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] Thanks. Can I also get your email address? I will be sending the reset code to it [speaker002:] Sure! It's aphoenix578@email.com [speaker001:] Thank you, I have sent the reset code to your email. I am also going to be sending a link to our security best practices in case you want some tips and tricks [speaker002:] that's wonderful, thank you [speaker001:] Anything else you need? [speaker002:] Thanks for all your help today, that is all I needed [speaker001:] Have a great day [speaker001:] Hi! How can I help you today? [speaker002:] Hi I have a question about my account. I signed up for the premium subscription service but I just checked my account and I was charged twice for it. [speaker001:] I'm sorry to hear that. I can help you with this issue. Let's start with your full name and account ID please [speaker002:] Joseph Banter 7TCLHLVFK5 [speaker001:] Thank you, Joseph. Can I also have your Order ID? [speaker002:] 3725762950 [speaker001:] What is your membership level? [speaker002:] silver [speaker001:] And how much did it overcharge you by? [speaker002:] 59 sorry 55 [speaker001:] I have refunded your account. Is there anything else I can help you with? [speaker002:] that's it thanks so much [speaker001:] You're welcome! have a great day. [speaker001:] Hello [speaker002:] Hi, what can I do for you? [speaker001:] I need to change my address I had to move suddenly because of the COVID in the area [speaker002:] Sure I can help up with that. I am so sorry to hear that as well. Can I have your full name and customer ID? [speaker001:] Joseph Banter 7JPUQL7GGN [speaker002:] Okay let me pull that up. I need to verfiy your identity, can I have your zip code, email address, and username please [speaker001:] zip is 14762, josephb8@email.com, and josephb8 [speaker002:] Great thank you. [speaker001:] this should be for order ID 1575134590 [speaker002:] Can I have your new address. [speaker001:] 1591 2nd Ave Brighton, CA 14762 [speaker002:] Your account is now updated, Is there anything I can help you with? Are you still there? [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] hi i want to buy some jeans from you but they are way much more than everyone else do you do a price match [speaker001:] Ok. Let me check. May I start with your full name or account ID [speaker002:] Joyce Wu 0D1YPV9GRT [speaker001:] OK Joyce. I have pulled up your account. [speaker002:] ok [speaker001:] I will also need your order ID [speaker002:] 1329199656 [speaker001:] OK Joyce. Your identity has been verified. We use a pricing algorithm that changes due to seasonal costs and other things like that. I apologize that we could not beat the competitors at this time. [speaker002:] is there anything you can do to beat it [speaker001:] Yes. Let me check. As a valued customer, Joyce, please use promo code WZWQC Is there anything else I can help with? [speaker002:] ok thank you very much [speaker001:] You're welcome. Anything else? [speaker001:] AcmeBrands, how may I help you? [speaker002:] yes i husband just told me he seen that my premium subscription has been removed from my account. And i don't understand why see i do want it [speaker001:] Let me find out for you. [speaker002:] ok [speaker001:] Could I have your full name or account id? [speaker002:] my name is David Williams and my account id is DG4567HN [speaker001:] And you said your husband noticed the service removed from your account? [speaker002:] yes [speaker001:] Thank you Let me check the system. According to the system, your premium subscription is still part of your plan. Your husband might have misunderstood. [speaker002:] hmm okay, it wasn't when i looked. Maybe it was a glitch and you guys fix it okay, but thank you. I'm just glad i still have it [speaker001:] Can I help you with anything else? [speaker002:] that will be all [speaker001:] Have a good day. [speaker001:] Hello, how can I help you? [speaker002:] I am calling in to complain because the item I want to buy was much cheaper yesterday when I checked. [speaker001:] I'm sorry to hear to that. I'd be glad to check on it for you. [speaker002:] cool are you there? [speaker001:] Yes can I please have your name? [speaker002:] Chloe Zhang [speaker001:] Can I have your account number and order ID? [speaker002:] Account ID: WEH5PEEIXL Order ID: 2089049601 [speaker001:] Unfortunately prices sometimes change due to algorithms and it's out of our control. [speaker002:] Would you please honor the price from yesterday? I'll buy the item right now! [speaker001:] I can offer you a promo code, but I'm not able to change prices. [speaker002:] That will be great! Thanks! [speaker001:] CHLCA here you are. Is there anything else I can help you with? [speaker001:] Good afternoon, how can I help you? [speaker002:] Hi! I need you to check on my order, I don't think I used the right payment method! [speaker001:] one moment please ok, would you give me your full name or account ID please [speaker002:] ok Account ID: CQYXAWD1PQ Rodriguez Domingo [speaker001:] your order ID please [speaker002:] 6035781232 [speaker001:] Everything in order, currently how is your shipment Mr. Rodriguez? [speaker002:] I wondered what payment was used? [speaker001:] It is not what I mean Mr. Rodriguez, your order is currently in shipment or did you already receive it? [speaker002:] oh no, I have not got it yet [speaker001:] It is in transit, would you say? [speaker002:] yes but how was it paid for? I show debit card, I wanted to use my credit card. [speaker001:] Ok Mr. Rodriguez As it is currently in transit, we can change the method without problems. More to verify we can make the change to your credit card without problems. [speaker002:] oh good, yes I'd like it changed then [speaker001:] Ok, everything ready Mr. Rodriguez [speaker002:] thanks!!! really appreciate that! [speaker001:] Not problem, I glad to help you Have a nice day! [speaker001:] Hi how can i help you today? [speaker002:] I want to return a pair of boots I just bought because they had a stain on the left boot near the heel. I am disappointed because I loved them! [speaker001:] What is your name and account id? [speaker002:] My name is Rodriguez Domingo and the order id is 2749351017 [speaker001:] Can i have your username, emial address? [speaker002:] my username is rd904776 and my email address is rd904776@email.com [speaker001:] What is your membership level? [speaker002:] it is gold [speaker001:] Great, Gold members are allowed unlimited returns. I need your full address please [speaker002:] Perfect. I would like to exchange them. Do you have another pair in stock? I would return them and would like another pair sent to the same address that is 9419 brushwick drive, san lima, mi, 90724 [speaker001:] how would you like to process your return? Options are: By Mail, In Store or Drop off center? [speaker002:] in store would be perfect since I have one near my house [speaker001:] You are all set to return and place a new order. Let me know if you need anythign else. [speaker002:] That is all for today. Thank you for your patience! Have a good day! [speaker001:] You too! [speaker001:] Hello. How may I help you today? [speaker002:] The shipping cost is too high. Can I get a refund? [speaker001:] One moment please. Can I have your name? [speaker002:] Alessandro Phoenix [speaker001:] Thank you. Can I also have your username, email, and order ID? [speaker002:] Username is alessandrop463,my email is alessandrop463@email.com and Order ID: 9784586722 [speaker001:] What is the shipping status on this order? [speaker002:] Order Received [speaker001:] Great thanks. One moment please. Would you like me to just go ahead and cancel this order for you? [speaker002:] Yes, I would like that. [speaker001:] Ok I went ahead and canceled the order. Anything else I can help you with? [speaker002:] Thank you! That's all. [speaker001:] Great have a nice day. [speaker001:] Welcome [speaker002:] Hi, I'm thinking of subscribing, and I'd like to know what happens if I miss a payment. [speaker001:] Ok. Let me get you the information [speaker002:] Thank you. [speaker001:] Missing payment will incur a late fee. The fee is $2 per day after the monthly payment deadline You will have a grace period of 5 days if you are a gold or silver member [speaker002:] Oh, that's not so bad. Thanks for helping me with that. [speaker001:] I am happy to be of help Would that be all for today? [speaker001:] Thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hi, I want to do some shopping there, but the website is running really slowly. Glacially, even Other pages seem to be working for me, including this chat window. Is there an outage today? [speaker001:] Hmmm....can you try to log out of your account and log back in? [speaker002:] um, I can try ohh, it doesn't even seem to want to log out Yeah, that doesn't seem to have helped [speaker001:] Are you able to visit other websites without speed issues? Are you still there? [speaker002:] Yes, sorry other websites are working for me I suppose I could just try Acme on a different connection [speaker001:] OK, I will write a report to our website team to notify them of the slow speeds. [speaker002:] Sorry, I was fiddling with my phone and I didn't see your question And, the Acme site seems to be working on my smartphone data connection I don't know what the problem is on my laptop, though. So thanks for letting the IT team know [speaker001:] Yes, I'm not sure why the connection may make a difference, but I will make note of this to our IT team. Is there anything else I can help you with today? [speaker002:] No, I think that's everything. I can continue my shopping on the small screen Thanks for your help [speaker001:] You're very welcome, have a fantastic day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi I have signed up for a premium subscription shopping service and I wanted to know about the status of my subscription [speaker001:] You are needing to see if your subscription is active? [speaker002:] Yes please I would like to keep the subscription [speaker001:] May I have your full name and account ID? [speaker002:] Rodriguez Domingo Account ID: 5XYBBZUTII [speaker001:] I will also need your Order ID. [speaker002:] Order ID: 6121219815 [speaker001:] Your subscription is currently active. Your payment of $14 is due three days from now. [speaker002:] I see Thank you [speaker001:] The link I just sent you is so you will be able to view all of that information on your own. No problem. Will that be all for today? [speaker001:] How can I help you? [speaker002:] Hi, just a quick one When does your spring collection arrive? Or has it done so already? [speaker001:] Our spring designs come out on April 3rd, so last week. [speaker002:] Ah, that's great Thanks for your help, that was all I needed [speaker001:] Did you have any other questions? [speaker001:] hi! how can I help you? [speaker002:] I want to return my product, I ordered yellow but its green for the boot. [speaker001:] sure, I'd be happy to help. Can I have your name please? [speaker002:] David Williams [speaker001:] Thanks, I'll also need your username, email address and order ID [speaker002:] Username: davidw91, Email Address: davidw91@email.com and my order is 2170342496 [speaker001:] Perfect, what is your membership level David? [speaker002:] Silver [speaker001:] Did you purchase these within the past 6 months? [speaker002:] I ordered it December 1 of 2019 So yes. [speaker001:] good news, we can get those returned for you. How would you like to return them? By mail, at the store or at a drop off center? [speaker002:] by mail [speaker001:] OK, all you'll need to do it print off a return label and send them in. May I have your mailing address to finish processing the return? [speaker002:] 9319 Kennedy St Jacksonville, California 16828 [speaker001:] Perfect, anything else I can help you with? [speaker002:] Thanks for the help. That's all. [speaker001:] have a great day! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] I was wondering why there's still a charge on my account even though I completed the return [speaker001:] I'm so sorry to hear that! Let me try to figure that out for you. Your full name, please? [speaker002:] Crystal Minh [speaker001:] To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] crystalm703 crystalm703@email.com 3807003227 [speaker001:] Perfect, thank you. May I ask, how long have you been waiting on your refund? [speaker002:] I'm not sure how long it's been, maybe a week since I put it in the mail [speaker001:] About 7 days, then? [speaker002:] that sounds about right [speaker001:] What is your membership level? [speaker002:] Guest [speaker001:] I'm so sorry, unfortunately I cannot assist you further until your wait time has been over 7 days. If you would please wait another day or two to account for delays and contact us again, we'll be happy to assist you. [speaker002:] It may have been longer I was just guessing can you check the status? [speaker001:] Because you are a Guest, we would need the exact time that you've been waiting on your return to process. [speaker002:] okay. let me think, I'll check real quick when I sent it I think it was the 30th actually so that would be 10 days now [speaker001:] Ahhh, thank you! In this case, I can go ahead and process the credit for you. [speaker002:] great, thank you so much! [speaker001:] Your account has been credited for the amount you were expecting post-return. Is there anything more I may help you with today? [speaker002:] No that's it [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how may I help you today? [speaker002:] I want to get a pair of jeans [speaker001:] I would be happy to help you with that. Have you picked a pair you would like to order? [speaker002:] I did the guess jeans [speaker001:] Did you just need help placing the order? [speaker002:] yes [speaker001:] I can help you with this. Can I get your Full name or Account ID. Hello? Are you still there? [speaker002:] yes chloe zhang [speaker001:] Let me pull up your account and help you with the Chole. Did you want to add these jeans to another order? [speaker002:] no [speaker001:] I can order the Guess jeans for you Chloe. Do you know your membership level? [speaker002:] In the past I go the same jeans but they didn't fit right. no [speaker001:] Were you wanting information about how jeans fit? [speaker002:] just in the past i got the wrong size [speaker001:] Would you like me to order you the same jeans in a different size? Or are you wanting to exchange a pair of jeans? [speaker002:] no not at this point what is your return policy ok I good thanks for your help [speaker001:] Ok, if you decide you would like anything else, please do not hesitate to contact us! [speaker001:] hi, how can I help you? [speaker002:] Hi! I had placed an order, I would like to change the shipping to next week delivery I do not want to pay a sipping fee shipping fee [speaker001:] i can understand that. can I have your nameplease? [speaker002:] Crystal Minh [speaker001:] in order to verify your identity, I need your account ID and your Order ID [speaker002:] Account ID: LLOEJJ8GWH Order ID: 8966774092 [speaker001:] what is the shipping status? [speaker002:] it says out for delivery [speaker001:] oh dear well that is not so easy then are you one of our members? [speaker002:] yes I am a gold member [speaker001:] excellent,, I was hoping that you would say that no problem then hmm, you ar a gold member & you were charged a shipping fee? [speaker002:] Yes. So I was hoping to avoid the fee. I do not mind a later delivery if there is no delivery fee [speaker001:] it is no problem to delay the shipping but i don't understand why a gold member was charged a shipping fee in the first place let me refund that for you [speaker002:] Thank you so much Appreciate it [speaker001:] but, if it is out for delivery, it is too late to delay the shipping do you understand? can you see the shipping charge? [speaker002:] yes. 9.99 I do not mind receiving the product if you can waive the shipping fee [speaker001:] OK, there is the refund [speaker002:] Thank you so much [speaker001:] is there anything else? [speaker002:] no.Appreciate your help [speaker001:] have a good day [speaker001:] Hello, how can I assist you? [speaker002:] I wanted to log in to my account but I seem to have forgotten my password, can you reset that for me? [speaker001:] Yes I can What's your full name? [speaker002:] Chloe Zhang [speaker001:] What's your username? [speaker002:] cz38372 [speaker001:] Okay, I can't get your actual password, but I can make a new one for you. [speaker002:] thats fine [speaker001:] In order to that, I need either your PIN or the answer to your security question. [speaker002:] 209025 [speaker001:] Your new password is ww4mazosw5g [speaker002:] thanks for the help [speaker001:] Can I help with anything else? You're welcome. [speaker002:] no that was everything [speaker001:] Okay, have a great day! [speaker001:] hello anyone there? [speaker002:] Hello, what can I help you with today? [speaker001:] hello, my cart is not working properly I can't figure it out! I'm trying to buy these jeans, so I add them and then they are not showing up in my cart! [speaker002:] Try to log out of your account and log back in [speaker001:] ok hang on ok I tried that and then tried to add them but its still messed up and not working hello? [speaker002:] Please check if the selected item is out of stock, this is listed on the bottom left of the product page. [speaker001:] ok no, it says its in stock. I really don't understand this it still won't add to cart [speaker002:] Okay, I will try to make the purchase for you [speaker001:] I think your software must be broken ok good luck! [speaker002:] I will need your credit card number and expiration date. [speaker001:] ok should I add it here? [speaker002:] Yes [speaker001:] ok 0000111122223333 expires 1021 [speaker002:] Excellent, I will need the brand and type of item you are looking to buy [speaker001:] ok the Michael Kors jeans they are $69 did it work? [speaker002:] Yes, I've made the purchase for you. Your item will arrive soon. Is there anything else I can help you with? [speaker001:] ok great thank you no I think I'm good for today [speaker002:] Okay, thank you for your patience. [speaker001:] no problem have a good one [speaker002:] You too. [speaker001:] Hello! Thank you for contacting us today. How can I assist you? [speaker002:] Hi, I just want to confirm that my order is going to be delivered tomorrow afternoon because I got an email that said it was already delivered. [speaker001:] Okay I can look into that for you. Can I get your name please? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. Can I also get your Account ID and the Order ID? [speaker002:] Account ID: 1HQ7BAZJBP Order ID: 2765590937 [speaker001:] Perfect. And just a few more pieces of information here. Can I get your username and email address? [speaker002:] My username is jbanter9 My email address is jbanter9@email.com [speaker001:] Perfect. Alright so you are looking for the status of your shipment correct? [speaker002:] I really want to know the date. I thought it was going to be delivered tomorrow afternoon. [speaker001:] Okay let me look that up for you. Alright. Your order is correct and will be delivered tomorrow afternoon. The email that you received was not correct. [speaker002:] Ok, thank you! [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that's all I needed. [speaker001:] Thank you and have a great day! [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hello I would like to know more about a Tommy shirt I would like to buy [speaker001:] I can get some information for you. May I ask who I am speaking with today? [speaker002:] Yes my name is Alessandro Phoenix [speaker001:] What would you like to know about the shirt? [speaker002:] nice to meet you agent I would like to know the materials and colors available [speaker001:] I'm Summer, it's nice to chat with you today Alessandro! Let me just pull up some information for you Alessandro. [speaker002:] ok Summer thanks [speaker001:] Shirt fabrics are 100% natural fibers like cotton, wool, linen or a blend of these. The most popular blend is 90% cotton and 10% linen. The label on the collar will indicate the material used. As for colors, if you look up a shirt on the website, it will show you all the colors it is available in. Did that answer your questions? [speaker002:] Ok sounds good, I like the materials and I will see the option of colors now thanks Im going to buy the shirt now have a nice day [speaker001:] Great! Is there anything else you need help with? [speaker002:] no that would be all [speaker001:] You have a nice day too. And enjoy the shirt!! [speaker001:] Hello. What can I help you with? [speaker002:] Hello! I have a premium subscription, but I was charged twice, so I would like to dispute the bill, please. [speaker001:] I am sorry that happened. Let me see what I can do for you. May I have your name? [speaker002:] This is Albert Sanders. [speaker001:] Thank you Albert. Can I also have your account id as well as your order id? [speaker002:] Yes, account ID: ANMJKZHIXV Order ID: 8171933698 [speaker001:] What is your membership level? [speaker002:] Guest. [speaker001:] According to the system you have not overpaid. Have you already made the payment? [speaker002:] I believe so. So the system shows it's the right amount? [speaker001:] Yes it does. According to our system you have not been overcharged. [speaker002:] Okay. You seem trustworthy, I'll believe you, though it is indeed a high price. That's all I needed. Have a good day! [speaker001:] If you have any more problems don't hesitate to let us know. Was there anything else you needed? [speaker002:] That's all, thanks. [speaker001:] Have a good day [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] i need to change my phone number on my account [speaker001:] Alright, I can help you with that. Can I have your name? [speaker002:] Alessandro Phoenix [speaker001:] Alessandro, what's the phone number that on your account now? [speaker002:] 900-0240 [speaker001:] Thank you. In order to make changes to your account, I need you to verify additional info on your account. Can you provide me with your zip code, username and email address? [speaker002:] 73191, alessandrophoenix314, alessandrophoenix314@email.com [speaker001:] Thank you very much. What is your new telephone number? [speaker002:] 900-0240 [speaker001:] I've updated your account with your new phone number. Is there anything else I can help you with? [speaker002:] thats al thank you! [speaker001:] Great! I hope you have a great day. [speaker001:] Hello, how may I help you? [speaker002:] Hello there, I'm just curious how long a premium membership lasts? [speaker001:] Which level are you interested in? [speaker002:] Premium [speaker001:] One moment please. [speaker002:] Okay. [speaker001:] A premium membership lasts the rest of the calendar year when you received it and then the next full calendar year. [speaker002:] Okay sounds good thank you. [speaker001:] Is there anything else I can help you with? [speaker002:] Can you find out when I bought my membership so I can make sure it's not expired? [speaker001:] What is your customer id? [speaker002:] ID:27654894 [speaker001:] What is your full name? [speaker002:] Albert Sanders [speaker001:] What is the order id of your subscription? [speaker002:] subscription ID:49856 [speaker001:] It says the due date is yesterday. You can check your subscription information yourself using this link. [speaker002:] Okay, I thought it might be close to expiring. Thank you. [speaker001:] Is there anything else? [speaker002:] Nope, that should be it, thanks again. [speaker001:] Have a great day! [speaker001:] Hello, how can i help you [speaker002:] I 'm trying to get into my account and can't remember my username [speaker001:] Okay could i get your full name or account id please [speaker002:] Crystal Minh [speaker001:] I am also gonna need 2 of your zip code email adress or phone number [speaker002:] phone # 037-812-4724 zip code 26363 [speaker001:] okay, your username is cminh1 Is there anything else i can help you with today [speaker001:] Hi, how can I assist you? [speaker002:] why was there an extra fee added to my order? [speaker001:] May I have your full name and your account ID? [speaker002:] Rodriguez Domingo,XKUQTJLATO [speaker001:] Thank you. And what is the order ID? [speaker002:] 6918094024 [speaker001:] What is your membership level? [speaker002:] Guest [speaker001:] I'm sorry but I cannot do anything about the fee for you. [speaker002:] ok [speaker001:] It may have been there when you ordered and you missed it. But my system shows there were no additional fees. [speaker002:] ok [speaker001:] I hope you will still consider shopping with AcmeBrands. Is there anything else I can do for you today? [speaker002:] no, thank you [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] yes i would like to return an item [speaker001:] Okay, and why is that? [speaker002:] because i ordered the wrong color [speaker001:] Okay, can I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] And your username, email, and order ID? [speaker002:] username is alessandrophoenix397, email is alessandrophoenix397@email.com and order id is 5096612783 [speaker001:] Okay, and may I ask what your membership level is? [speaker002:] bronze [speaker001:] And when did you purchase the item? [speaker002:] 342020 [speaker001:] Do you still have the receipt? [speaker002:] yes [speaker001:] Okay, then I can help you. Can I have your full address? [speaker002:] 2613 Circle Drive San Mateo, NY 24571 [speaker001:] And how would you like to process this, by mail, in store, or at a drop off center? [speaker002:] mail [speaker001:] Okay, everything is done on my end. Everything else you need to do will be in the email you'll be getting. Is there anything else I can do for you today? [speaker002:] okay, thank that will be all [speaker001:] Then have a nice day! [speaker001:] HI! [speaker002:] Hello, how may I help you. [speaker001:] I was calling to check the status of my order There seems to be an extra fee added to the account for no apparent reason [speaker002:] What about your order Oh I can help you with that [speaker001:] Thank you [speaker002:] Can I please get your name. [speaker001:] Joyce Wu [speaker002:] Okay, Joyce I pulled up your account. I will need to verify your identity. Can I also get your account id and order id [speaker001:] Account ID: UUUNG286GX Order ID: 6127786687 [speaker002:] Okay, everything looks good. Now i need to check with the system if this is a valid order [speaker001:] okay [speaker002:] Yes We did make a mistake with the fee. What level member are you. [speaker001:] Bronze [speaker002:] By how much were you overcharged [speaker001:] 9.99 [speaker002:] Okay, I have corrected the bad fee. it has been taken off the order and added back onto your account. Do you need anything else? [speaker001:] Thank you. I appreciate it [speaker002:] Have a great dya [speaker001:] No. Thank you [speaker002:] day* [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I have been waiting five days and wanted to check on my items status, I haven't got it yet. [speaker001:] Sure. Can I get your name please? [speaker002:] Crystal Minh [speaker001:] Oops sorry. Misclicked here. Thank you, Crystal. Can I get your username, email, and the Order ID also please? [speaker002:] cm496368 cm496368@email.com 6506964376 [speaker001:] Perfect. Usually when shipping our items it can take up to 7 days to arrive. [speaker002:] So its best to just wait? [speaker001:] Yes. I would guess your purchase will be there tomorrow or the day after. [speaker002:] alright thank you [speaker001:] Can I help with anything else today? [speaker002:] thats all [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I want a premium membership so I can buy everything on your website! I love it all! How do I get one? [speaker001:] Well that's easy! You just have to buy things. You can't buy our membership, but after $500 in purchases in the last year you're officially a Bronze member. $1000 gets you Silver and $2000 gets you to the top at Gold! [speaker002:] Yay! Thank you very much. Time to work out the old credit card.:] Thank you! [speaker001:] Is there anything else I can help you with today? [speaker002:] That's all I wanted to know! [speaker001:] Well then have a nice day! [speaker001:] Hello, how may I assist you today? [speaker002:] Hi [speaker001:] Hi! [speaker002:] Can I check the status of my account? [speaker001:] What can I help you with? Sure, can you tell me a bit more about what you mean by "status"? [speaker002:] I want to make sure I have a premium subscription [speaker001:] I see. What is your full name? [speaker002:] Chloe Zhang [speaker001:] Thanks Chloe. Can I have your account ID and an order ID as well? It doesn't matter which one you provide, any order ID will work. [speaker002:] Order ID is 43283 [speaker001:] Thanks for that. Do you know your account ID? [speaker002:] Hm no Sorry [speaker001:] Your subscription is currently inactive. [speaker002:] Can I activate it? [speaker001:] Yes! Your balance is $49 which is due in 3 days. Do you have a credit card number you want me to use to pay that amount? [speaker002:] Yes it's 3322 44336543 [speaker001:] Your payment of $49 has been made. Did you know that you can find this information online? [speaker002:] Great Yes [speaker001:] Okay great. Is there anything else I can do for you today? [speaker002:] Nope, thanks [speaker001:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I wanted to check on my order because I think the delivery time is not correct. [speaker001:] Okay, I'd be happy to help. Could I please get your full name? [speaker002:] Norman Bouchard [speaker001:] Hi Norman, were you trying to change the delivery time from morning to evening? [speaker002:] Yes that is correct. [speaker001:] Could I also get your account and order ID? [speaker002:] DT53O7EJZU, 2693087522 [speaker001:] Great, let me check if there's an error in our system. Okay, I do see there was an error along the way in your order. I'll go ahead an update the delivery time to the evening for you. [speaker002:] Great, thanks so much. [speaker001:] Okay, you are all set. Is there anything else I can do for you? [speaker002:] That's all for me, thanks for the help. [speaker001:] Thanks and have a good day. [speaker001:] Hi, how are you doing today? [speaker002:] Hello my name is Albert Sanders I have a subscription but I think it's cancelled. How does this affect me buying things now? [speaker001:] I can look into that for you, do you remember where you heard that it was cancelled [speaker002:] I got an email And haven't used it in a while So I feel like it is not there anymore [speaker001:] According to our system, the email you received was not an official AcmeCorp email. It was a scam email, so your subscription is still active. [speaker002:] Oh i see! Ok perfect. I will go ahead and place my order the then [speaker001:] Ok, great! Is there anything else I can help you with today? If not, you have a wonderful day! [speaker001:] Hi! Thanks for contacting Acme. How can I help you today? [speaker002:] I'm having trouble today, my promo code isn't working [speaker001:] Sure, let me look into that for you. May I get your full name? [speaker002:] Joseph Banter [speaker001:] One second, Mr. Banter. When was the promo code issued, Mr. Banter? [speaker002:] It was 9 days ago [speaker001:] I see, our promo codes are only good for 7 days. That's why it's not working for you. [speaker002:] Oh, it was telling me it was invalid. Can I still get the discount? [speaker001:] Can I get your membership level? [speaker002:] Bronze [speaker001:] Just one moment. Because we place tremendous value on our Bronze level customers, I'm happy to provide you with a new code! [speaker002:] That's awesome! Thank you! [speaker001:] Here is your new code and remember to use it within the next 7 days: 1T9TF [speaker002:] Thank you! I will go use it now [speaker001:] Is there anything else that I can do to help today? [speaker002:] That's it, thank you again [speaker001:] Have a great day and thanks for shopping Acme. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I signed up for a premium subscription but I need a little more time to come up with the money [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] Account ID: GO63B1G2IU Order ID: 6401681453 [speaker001:] May I get your membership level, please? [speaker002:] guest [speaker001:] I'm so sorry, Joseph. Unfortunately Guest members are not eligible for an extension. Is there anything more I may help you with today? [speaker002:] But I signed up for a premium subscription [speaker001:] Yes, I understand. Unfortunately that is company policy. [speaker002:] ok [speaker001:] If you would like, I can escalate your case to a manager? [speaker002:] Is your manager going to be able to give me an extension [speaker001:] If you would like to do so, I will need your phone number so I can have them call you. That would be up to the management team's discretion. [speaker002:] No, thank y0u [speaker001:] I sincerely apologize for the inconvenience. Is there anything more I may help you with today? [speaker002:] thanks NO thats all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] AcmeBrands, how may I help you? [speaker002:] HI i was calling to check the status of my order I see that there is an extra fee added for no reason [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Joseph Banter [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] Account ID: T3GH4JF9FH Order ID: 7278908661' [speaker001:] Thank you Let me check the system. Could you tell me your membership level? [speaker002:] guest [speaker001:] According to the system, the extra fee is due to an order. I cannot removed the additional fee. Can I help you with anything else? [speaker002:] No. Thats what I was calling for Is there nothing you can do? [speaker001:] No, the additional fee was part of the order as it was during a price surge. [speaker002:] Okay. Thank you [speaker001:] Have a good day. [speaker001:] Are these Tommy Hilfiger jeans embroidered? And how often do they have to be washed? Are these tommy hilfiger jeans embroidered? And how often do they need to be washed? [speaker002:] Hello, I don't have information on whether these jeans are embroidered. We have numerous styles in our shop, and new styles come and go often. I suggest visiting the item page for more information. We recommend washing the jeans once a week, assuming [speaker001:] Should I wash them in hot water, or cold? [speaker002:] Please wash them in cold water, to avoid shrinking [speaker001:] Okay, thanks. [speaker002:] Is there anything else I can help you with? [speaker001:] That's all, thank you. [speaker002:] Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] The promo code I am trying to use is being declared as invalid. [speaker001:] Ah I see, I can help you with that! First, can I have your full name andor account ID? [speaker002:] Name: Norman Bouchard [speaker001:] Thank you Norman, I've pulled up your account. Typically, our promotions usually run for 7 days. Do you think there's a chance that this code might have expired already? [speaker002:] I got the code 5 days ago [speaker001:] Perfect, thank you for the information! Let me check if there was something wrong on our end. Looks like you were correct! Let me see what I can do to help you redeem the code. You can use this newly generated promo code instead: QKQPB [speaker002:] Okay [speaker001:] I hope that helps! Is that all you needed help with today? [speaker002:] No [speaker001:] Oh is there something else? [speaker002:] Sorry, that's all I need [speaker001:] Ah okay, I'm glad I could help! Have a great day! [speaker001:] Hello there! What can I do for you? [speaker002:] I am frustrated because every time I try to order a particular pair of boots they are out of stock. [speaker001:] Let me check on that for you. Can you please provide me with your full name so that I can pull up your account? [speaker002:] Chloe Zhang [speaker001:] Thank you, Chloe. While I pull that up, will you please give me your account ID and order ID? That way I can verify your account and try to help you out. [speaker002:] ok [speaker001:] Thank you. I will be able to help you after receiving those. [speaker002:] Order ID: 2592945001 I don't have an acct. ID. [speaker001:] It should be another random-looking string of lettersnumbers. Actually, I think I can work without it, I apologize. What is the exact item in question? [speaker002:] Guess boots for $94 [speaker001:] I have notified the purchasing department that they need to do a better job keeping things in stock. For the time being, would you like me to backorder them so that they will ship to you as soon as they are back in stock? [speaker002:] Yes, please [speaker001:] Would you like to use the credit card that you already have on file? [speaker002:] yes [speaker001:] Done! They'll ship out as soon as they're back in stock. [speaker002:] Thank you! [speaker001:] Can I help you with anything else for now? [speaker002:] No, thanks again [speaker001:] You're welcome, have a nice day! [speaker001:] Hello. How can I help you today? [speaker002:] I want to check if my subscription is still active. [speaker001:] okay lets take a look So you want to check the status of your subscription and make sure that it is active? [speaker002:] Yes [speaker001:] Okay can I get your Full Name and Account ID? [speaker002:] Crystal Minh and account ID is S2B33EA [speaker001:] Okay and can i get the order id for your subscription? [speaker002:] I didn't receive one. [speaker001:] Are you sure? If you ever signed up for a subscription you would have been given an order ID [speaker002:] I am quite sure. I checked my email throughout. [speaker001:] Okay let's try to see if we can determine this without the order ID. Okay. It looks like you do have an active subscription that is due today for the amount of $14. I'm going to send you a link. You can always login here directly to look at your account, including your subscription status. [speaker002:] Thank you! [speaker001:] Is there anything else I can do to help you today? [speaker001:] Hi, there! How may I help you? [speaker002:] Hello, I would like to know about how to care for a shirt I am interested in purchasing. It is a Tommy Hilifinger. I would like to know how to wash it [speaker001:] I can definitely help you with that. [speaker002:] Thanks [speaker001:] You can put it in the washer with all of your other clothes, and wash normally. [speaker002:] Ok great thanks for the information [speaker001:] We do recommend that you use color guard with bleach detergent to preserve the color. Dry the shirt on Permanent Press, if possible. [speaker002:] Thank you [speaker001:] You are very welcome. Can I help you with anything else today? [speaker002:] that is all [speaker001:] Awesome! Have a great day! [speaker001:] Hi there, how can I help? [speaker002:] I need to check on the status of my account. [speaker001:] Okay no problem. Did you want to check on your subscription status? [speaker002:] NO, I think some of my credits got lost. [speaker001:] Okay, first please tell me your full name or account ID so I can pull up your account. [speaker002:] Norman Bouchard [speaker001:] And also I need your account ID and order ID for verification. [speaker002:] I don't have those. [speaker001:] Okay, do you happen to know your membership level? [speaker002:] I'm a Bronze member [speaker001:] Thank you for that. Unfortunately without your account ID and order ID I cannot check on your account. [speaker002:] CHeck Status Credit missing flow [speaker001:] One moment please. OK, I see that you are correct about the missing credit so I apologize about that. How much of a credit are you missing? [speaker002:] I'm not sure. I got them when I made a purchase. [speaker001:] No problem. I have generated a promo code for $20: 06BFO I hope this helps you. [speaker002:] Awesome, thanks for helping me. [speaker001:] You're welcome. Did you need anything else? [speaker002:] That's it! [speaker001:] Ok, hope you have a good day! Bye [speaker001:] Hello! How can I help you today? Are you still there? [speaker002:] Hi. I want to get a product But I would like to have more information about it [speaker001:] Sure. I can help you with that. What item are you interested in? [speaker002:] It's a Guess jeans [speaker001:] And what would you like to know about them? [speaker002:] What's the size Would also like to know what color it is [speaker001:] What would you like to know about the size? Are you still there? [speaker002:] yes and color also [speaker001:] What would you like to know about the size? [speaker002:] What sizes does it come in? [speaker001:] That should be available to you when you are on the website. [speaker002:] Really. Didn't see that. What about the color, is it black or dark blue? [speaker001:] They do come in a variety of fades though. Including deep sea, indigo, equinox, indie blue, and sky blue. They are come in dirt brown, quartz stone, and jet black. If they are empty on the website, that means they are out of stock for now. [speaker002:] Are dark blue available? [speaker001:] I'm not sure. I can't check if an item is in stock. If it is available, you will see it. [speaker002:] Okay. Thanks [speaker001:] Is there anything else I can help you with today? Are you still there? [speaker002:] That would be all. Thanks [speaker001:] I hope you have a great day! [speaker001:] Thanks for contacting AcmeBrands! How can I help today? [speaker002:] Hi! I HAVE A COUPLE OF QUESTIONS [speaker001:] Sure, go ahead. [speaker002:] How long does a premium membership last? [speaker001:] Memberships last for the rest of the calendar year when you get it, as well as for the full following calendar year. [speaker002:] I am thinking about purchasing items [speaker001:] Okay, what else would you like to know? [speaker002:] Can the membership transfer to a gift recipient? [speaker001:] I don't have that information available to me, unfortunately. [speaker002:] Thats ok, thank you! [speaker001:] Can I help you with anything else? [speaker002:] No, that was all today [speaker001:] My guess on the membership transfer would be no, because they are based on how much you spend as a customer, but I can't be sure. Okay, have a nice day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Im trying to use my credit card online but i keep a invalid message [speaker001:] OK. Let me check. [speaker002:] Ok [speaker001:] Please try entering the card info again. Let me know if that works. [speaker002:] Okay, i tried same message [speaker001:] OK. Please log out then og back in log [speaker002:] Okay, thank you very much that worked for me [speaker001:] Great! Anything else? [speaker001:] Hi! How may I help you today? [speaker002:] I want to know my refund status. [speaker001:] I can look into that for you. May I get your username, email address and Order ID so I can bring up your account? [speaker002:] Username: joycew90,Order ID: 4420681581 and my Email Address: joycew90@email.com [speaker001:] Just one moment. Your refund is now in progress. I'll credit this through the chat. Does that sound okay to you? [speaker002:] Yes [speaker001:] Perfect, is there anything else I can do for you today? [speaker002:] no [speaker001:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] I was looking to buy an item but it seems overpriced in comparison to other stores., [speaker001:] Let me take a look can I have your full name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] Thank you Rodriguez. Can I also have your account ID and order ID? [speaker002:] TCXZYVZVFV 6238347674 [speaker001:] Our pricing varies from day to day because of our sophisticated pricing algorithm. Unfortunately, we aren't able to guarantee to beat our competitors and do not offer price matching at this time. [speaker002:] I see [speaker001:] Is there anything else I can help with today? [speaker002:] that was everything thanks [speaker001:] Thank you, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I am trying to use a promo code but it keeps saying its invalid. I got it five days ago. [speaker001:] Okay, can I have your full name? [speaker002:] Albert Sanders [speaker001:] And just to be clear you got it 5 days ago? [speaker002:] thats correct [speaker001:] Well let me check the system to see what the problem is. Can I ask for your membership level? [speaker002:] bronze [speaker001:] Well the system is telling me that the code on your account should be working just fine, but because you're a valued customer I'm just going to void that one and provide you with a new one that should work. [speaker002:] I appreciate it, I have no clue why it was not working [speaker001:] Your new code is: JDSYV Is there anything else I can do for you today? [speaker002:] thats all thanks [speaker001:] Well then have a nice day! [speaker001:] Hi, there. How may I help you? [speaker002:] hi i am trying to buy something but the website is running too slow to use [speaker001:] Oh no! Let's see if I can help you with that. Please try to log out of your account then log back in. [speaker002:] ok i tried but, it is still very slow [speaker001:] Okay, try visiting another website. [speaker002:] ok when i went to another site and came back it seems to be working better [speaker001:] Wonderful! Sometimes the internet is just slow for that moment in time. May I help you with anything else? [speaker002:] that is it thanks [speaker001:] You're welcome! Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] i just wanted to check the status of my premium subscription [speaker001:] I would happy to look into this for you. Do you want to make sure it is still active? [speaker002:] Yes [speaker001:] May I have your full name and account id please? [speaker002:] and find out how much is due Norman Bouchard OLA0OZJXEN [speaker001:] Thank you Norman, may I have your order id please? [speaker002:] 6641660149 [speaker001:] I am showing that your subscription is not active and there is a payment of $55 due yesterday. [speaker002:] Could I go ahead and pay that [speaker001:] May we use the card on file? [speaker002:] yes [speaker001:] I am also going to provide you a link so you can look this up in the future. [speaker002:] Thank you for that [speaker001:] Is there anything else I may help you with today? [speaker002:] no thats all [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello [speaker002:] Hi. I have an issue with my subscription Can you tell me if my premium subscription has been activated? I think that I might owe a fee for it, but I'm not sure [speaker001:] Absolutely [speaker002:] I really want it to be activated because the benefits are great [speaker001:] Let's check it out [speaker002:] cool [speaker001:] What's your name and account ID? [speaker002:] Sanya Afzal PB5YL5MMYA [speaker001:] And how about your order ID, Sanya? [speaker002:] 7825378946 [speaker001:] Thanks. One sec while I verify your Identity. [speaker002:] Okay [speaker001:] Alright Sanya. Looks like the account is active and the account balance is $55. The balance due date is today. Does this answer your question? [speaker002:] Okay. I would like to pay the balance, please [speaker001:] Okay one moment please. [speaker002:] sure [speaker001:] How much would you like to pay today? [speaker002:] all of it [speaker001:] okay one moment. Do you have a credit card number? [speaker002:] can you use the card that I have on file? [speaker001:] Absolutely. I'll go ahead and do that now. [speaker002:] great [speaker001:] The payment has gone through. Is there anything else I could do for you? [speaker002:] Oh great So my subscription will be all active and paid up, right? [speaker001:] Correct [speaker002:] perfect I don't need anything else thanks so much [speaker001:] Great. Have a good night! [speaker001:] Hi, how are you doing today? [speaker002:] Im ok hope you are too [speaker001:] I am thank you. What can I help you with? [speaker002:] I was billed twice for my premium subscription and would like to have the extra charge taken off [speaker001:] I can look into that for you, what is your name? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, can I also have your account ID and order ID? Also, what is your current membership level? [speaker002:] Guest [speaker001:] And do you have your account ID and order ID? [speaker002:] Account ID: A0C6D7AVQZ Order ID: 5948562041 [speaker001:] According to our system, you haven't been billed twice. [speaker002:] this was for my PREMIUM SUBSCRIPTION. not the order i placed [speaker001:] Yes, our system shows that you were only billed once for your subscription. If you see that you were billed twice, then just make sure not to pay twice. I apologize, but I am unable to refund you any money as it has not been paid twice. [speaker002:] Ill need to speak to a supervisor please becuase my credit card shows double billing [speaker001:] I have sent a message to the manager, and he will be in touch with you shortly. Sorry for the inconvenience! [speaker002:] Thank you for your time [speaker001:] You have a great day! [speaker001:] Hello, how can i help you [speaker002:] Hello. I have a really cool party coming up. And I need some new clothes ASAP. I am thinking of ordering them to come by overnight shipping Do you know how much that costs? [speaker001:] You want to know how much overnight shipping is, correct? [speaker002:] yes like how much it costs I imagine that there is an extra fee i want these clothes quickly but I can't afford to pay too much [speaker001:] The rate is for 39.99 for items 5 lbs or less. And 54.99 for items of 10 lbs or lesss and 69.99 for items over that. [speaker002:] oh wow that's kind of expensive [speaker001:] Yes it is expensive. [speaker002:] okay, well that's good to know [speaker001:] But they will come fast. Do you need anymore help? [speaker002:] maybe I will just wear some old clothes to the party no, that's it [speaker001:] Okay have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] Hi i ordered the wrong item [speaker001:] Ok. did you already receive the item? [speaker002:] Yes its been delivered. Was supposed to be a small but came xxl [speaker001:] So you want to return it? [speaker002:] Well yea replace for the right one [speaker001:] I'm sorry, just trying to understand what you needwant. [speaker002:] No problem [speaker001:] First I'll need to pull up your account. Can I have your full name or account ID please. [speaker002:] Rodriguez Domingo OSJMTAD16Z [speaker001:] Thank you Rodriguez! Now I'll need your username, email address, and order ID to Validate your purchase. [speaker002:] rodriguezdomingo841 4056860252 rodriguezdomingo841@email.com [speaker001:] Thank you! Can you tell me your membership level please [speaker002:] Silver [speaker001:] When did you purchase the item? [speaker002:] 2019-11-29 [speaker001:] Great! I can get you started on processing your return. [speaker002:] Awesome thanks [speaker001:] Can i have your full address please so I can give you a shipping label that you will need to print out. [speaker002:] 861 Circle Drive Baltimore, NY 53721 [speaker001:] Now how would you like to return the item? Your options are in store, by mail, or at a drop off center. [speaker002:] Mail would be best [speaker001:] Ok. Just print out that shipping label, and you are all set. Is there anything else I can help you with today? [speaker002:] No thank you [speaker001:] I hope you have a great day! [speaker001:] Hi. How may I assist you today? [speaker002:] Hi. My name is Joseph Banter. My Order ID is 1927346903. I would like to return this Calvin Klein jacket for $99. [speaker001:] Can I ask why you'd like to return it? [speaker002:] There was a stain on the jacket. [speaker001:] Sure, what's your membership level? [speaker002:] guest [speaker001:] Can I have your username and email address as well? [speaker002:] Yes. My username is josephb7, and my email is josephb7@email.com. [speaker001:] Do you still have the receipt for the jacket? [speaker002:] Yes I do have the receipt. [speaker001:] Okay, then you will still be able to return it. I will need your street address to put on your shipping label. [speaker002:] My address is 3631 WOodshore St, Baltimore, NY 1375. [speaker001:] I will send the label out via email, but just so I can update the system, how do you plan to return it? You can do it by mail, in person, or at a drop off center. [speaker002:] mail [speaker001:] Okay, the shipping label is on its way. Can I help with anything else? [speaker002:] That is it for today. Thank you. [speaker001:] Great. Have a wonderful day! [speaker001:] Hello. How may I help you today? [speaker002:] I want to check on the shipping status of my order. It's been 9 days and I haven't received it yet [speaker001:] Sure.May I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you. Just one moment please. Can I have your username, email, and order ID also? [speaker002:] aphoenix814 aphoenix814@email.com Order ID: 9436026346 [speaker001:] And it has been 9 days correct? [speaker002:] Correct [speaker001:] Im going to reship this order to you. It should only take 7 days. Can I have your address? [speaker002:] 3705 Lincoln Ave, San Lima NY 25171 [speaker001:] Can you confirm the item you ordered? [speaker002:] The Guess jacket and the Calvin Klein jacket [speaker001:] Ok I went ahead and resent this package to you. Looks like it got lost. [speaker002:] Thank you, much appreciated [speaker001:] Anything else I can help you with? [speaker002:] Nope that is all [speaker001:] Great. Have a nice day. [speaker001:] Hi, how can I help? [speaker002:] Hello. My husband says we lost my subscription and I don't know why. I was at Bronze level and I want to keep it. [speaker001:] May I have your full name or account ID? [speaker002:] I'm Crystal Minh [speaker001:] OK, it does appear your subscription was removed. [speaker002:] How do I get it back? [speaker001:] I apologize for our error and I can restart it for you. [speaker002:] Oh great, thanks! [speaker001:] Can you check our website and see if you are re-subscribed? [speaker002:] ok.... yep there it is! [speaker001:] Great, is thee anything else I can do for you today? [speaker002:] No that's all, thanks so much! [speaker001:] Have a wonderful day. [speaker001:] Hi there, how can I assist you today? [speaker002:] Hi I was wondering if you could help me out with care instructions for these jeans? [speaker001:] Sure thing! What would you like to know about their care? [speaker002:] Well, I want some to play outside with my kids, but have a problem getting grass stains on pants or jeans. How would I be able to remove that from these? [speaker001:] Ah, no worries. Here's what to do: Make sure to deal with it immediately after it happens, because the best results are when the stain is fresh. Take a household sponge, and soak it in undiluted white vinegar. Then, just dab it lightly on the stained area. Dry with paper towels, and repeat as needed. Make sure that, to preserve the jeans' color, you reverse them [inside out], and then throw them in the washing machine as normal, with the cold water setting. Can I help you with anything else today? [speaker002:] Thanks for the detailed instructions! I think that is all I needed to know. [speaker001:] You're welcome, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I need to check on the status of my recent order. There appears to be an extra fee. [speaker001:] May I have your full name and account ID? [speaker002:] Norman Bouchard xbjbw9lyjx [speaker001:] Thank you. You said your are needing to check on your order due to a mystery charge, correct? [speaker002:] yes [speaker001:] May I have your order ID? [speaker002:] 3757880029 [speaker001:] Sir, the system is saying the account ID is incorrect. Are you sure that is the correct one? [speaker002:] yes [speaker001:] One moment please. I am sorry for the wait, sir. I am trying to verify your identity, but the system keeps saying your account ID is incorrect. [speaker002:] hold on I think I gave your the order id XBJBW9IYJX [speaker001:] There it goes! Thank you. Now let's see if the mystery fee is a system error. It seems the fee is not a system error. May I have your membership level? [speaker002:] GUEST [speaker001:] I am sorry, but there is nothing that can be done about this fee. There was no error made in our system. [speaker002:] ok [speaker001:] Will that be all? [speaker002:] yes [speaker001:] Have a great day! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi my name is Rodriguez Domingo I bought a shirt and jacket recently but I just got an email saying I bought boots Can you see what has happened [speaker001:] Hi Rodriguez! Let me help you out with that. [speaker002:] ok thanks [speaker001:] To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] Account ID: F8HJ1PHYJD Order ID: 2230128968 [speaker001:] To confirm your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] Username: rdomingo843 Email Address: rdomingo843@email.com [speaker001:] Excellent, and your Order ID? Rodriguez? [speaker002:] Order ID: 2230128968 [speaker001:] Perfect, thank you. Now you received an email stating that you purchased boots, but you purchased something else, yes? [speaker002:] yes [speaker001:] I'm so sorry, it looks like there was indeed an error in your order. Would you like me to update the items for you? [speaker002:] yes please and can you check the status of my shipment [speaker001:] The original reason for your inquiry today was due to an email stating that there was something wrong with your order, right? [speaker002:] yes and to check on the status but no worries if not That is ok. [speaker001:] I'm unable to check on the status of your order at this time, I apologize! But I have made that change for you, so you're all set. Is there anything more I may help you with today? [speaker002:] Ok thanks! nope [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, how may I help you? [speaker002:] need a password reset i guess [speaker001:] ok I can help you today So you just want to change your password? [speaker002:] i mean unless there is another way to get it to access the account. [speaker001:] I can help you recover your password if you want? [speaker002:] well no i would like the password reset:] [speaker001:] Ok great. Can I get your full name or Account ID please? [speaker002:] Sanya Afzal sa942967 [speaker001:] Can I have your Username please are you there? [speaker001:] Hi, I'm Danny from ACME. How may I assist you today? [speaker002:] I just need some information about a product. [speaker001:] Sure, that's no problem. What product are you interested in? [speaker002:] I was hoping you might be able to check if there are any smaller sizes of Guess jeans? [speaker001:] Okay. What size are you looking for? [speaker002:] I need a 27 waist, but the smallest I could find is 30. [speaker001:] It looks like we're out of stock of 27 waist Guess jeans. We'll receive more at the beginning of next month. Check the website again then. Is there anything else you need help with? [speaker002:] I will do that. Thanks, that's all I need. [speaker001:] Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] I am trying to see my shopping history online, but I can't remember my password. [speaker001:] Got it, one moment please Can I please have your account ID? [speaker002:] I don't have my id with me right now. [speaker001:] Oh, your full name will be fine also. [speaker002:] Joyce Wu [speaker001:] Great, what is your username? [speaker002:] I'm sorry, I don't know that either. [speaker001:] Oh, we are going to have to recover that then! [speaker002:] Thanks [speaker001:] Can I please have your zip code and email address? [speaker002:] My zip code is 109 and my email address is JoyceRoyce@gmail.com [speaker001:] Awesome! one moment. Your username is jwu1. Do you have your account PIN number? [speaker002:] I do have that! 165386 [speaker001:] Great! Your new password is: ryv5b3lhj3 Is there anything else you need help with today? [speaker002:] Great! Thanks so much! I don't need anything else. [speaker001:] Great! Thanks for contacting acmecorp and have a good day! [speaker001:] hi how can I help you? [speaker002:] Hi! i need to move my shipping to next week delivery i want to avoid paying the fee! [speaker001:] i get that! OK, let's start. What is your name please? I also need youraccount & Order ID [speaker002:] Name: Chloe Zhang Account ID: DGXSV37G6D order: 8793694282 [speaker001:] thanks. ok, the system has found you, what is your shipping status please? it is on the order [speaker002:] Order Received [speaker001:] oh perfect, then we can easily take care of this are you a member? just checking, ma'am? [speaker002:] sorry i am gold!! [speaker001:] oh you are! you should not have been charged shipping in the first plasce! very sorry [speaker002:] thank you! can you refund me the amount [speaker001:] how much were you charged? i will go ahead and change the shipping daye to next week [speaker002:] thank you was charged 20 [speaker001:] is there anything else? Chloe? hopefully that is all you needed today [speaker002:] that is all [speaker001:] then good bye [speaker001:] Hi, I'm Danny from ACME. How may I help you today? [speaker002:] Thinking buyung Tommy Hilfiger jeans Want to know more about it? [speaker001:] That's no problem. What would you like to know? [speaker002:] How do I have a grass stain from jeans? [speaker001:] I'm sorry. Do you mean that your jeans from grass stains on them? [speaker002:] Remove them I meant [speaker001:] Okay. Let me look it up right now. Give me one moment please. [speaker002:] Thank you sir I'm going to poo, hurry 😭 [speaker001:] Okay, so you want to use a vinegar soaked sponge to lightly dab the stained area. Dry area with paper towels and then repeat. Reverse jeans to wash. [speaker002:] Thanks [speaker001:] Is there anything else? [speaker002:] Good tip 👌 No [speaker001:] Have a nice day. [speaker001:] So, I lost my phone and now I can't get into my account because I had enabled 2 factor auth. What should I do? Hello, is anyone there? [speaker002:] Yes, I am sorry I can help you with that, can I have your name please [speaker001:] Ah, hi! Sure, I'm David Williams [speaker002:] Can I have your email address [speaker001:] I don't seem to have that written down right now, is there anything else I can give you? [speaker002:] Do you have your pin number? [speaker001:] Oh, yes, I have that it's 111496 [speaker002:] What is your mother's maiden name? [speaker001:] Uh, I'm not sure what I gave you, maybe Jones [speaker002:] I will send a reset code to the email on file. Is there anything else I can do for you? [speaker001:] No, that is everything, thanks! [speaker002:] Have a nice daty [speaker001:] Hi, thank you for contacting Acmebrands. How can I help you? [speaker002:] yes i would like to get some more info on an item im looking at buying off you're site [speaker001:] Sure thing, what is the item? [speaker002:] The calvin klein jeans [speaker001:] And what would you like to know about them? [speaker002:] Yes i would like to know do you have any smalls sizes in stock at the moment? [speaker001:] These come in many widths with the standard 36 inch inseam. If the size you need is listed as "empty" on the website we are currently out of stock. We restock at the beginning of each month, so you can check back then if the size you need is curren. Is there anything else I can help with today? [speaker002:] no that will be all, thank you [speaker001:] Thank you, have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Yes i would like to check the shipping cost because i feel like the shipping was to high [speaker001:] Okay, let me help you with that? Can I get your full name or account ID to pull up your account please? [speaker002:] Crystal Minh, my account id is YS6C8TEJFZ [speaker001:] Thanks. Can I please get your username, email, and order ID? [speaker002:] username is crystalm389 and email is crystalm389@email.com and order id. 2772310588 [speaker001:] Thank you! Do you know the status of your delivery? [speaker002:] order received [speaker001:] Okay, I've waived the shipping fee for you. [speaker002:] thank you so much [speaker001:] Of course! Is there anything else I can help with? [speaker002:] that will be all [speaker001:] Thanks, have a great day! [speaker001:] Hi! Thank you for contacting AcmeCorp today. How can I help you? [speaker002:] Hey I wanted to check the status of my order because the payment method seems to be wrong [speaker001:] Sure I can look into that for you. Can I start with your full name [speaker002:] This is my Account ID: 78PQAL4JTF Alessandro Phoenix Order no 0215501496 [speaker001:] Thank you. Give me a moment while I verify your account [speaker002:] It show that it's out for delivery but I have not yet received it but can I change the payment option [speaker001:] Since your order is out for delievery already, I can not change the payment method for that order. But what I can do is change it for future orders What would you like it updated too [speaker002:] ok thank you no that's fine [speaker001:] Just to clarify, you do not want to update for the future? [speaker002:] no I will do it my self thank you [speaker001:] Ok, no problem. Can I help with anything else? [speaker002:] no that's all [speaker001:] Great! Enjoy the rest of your day [speaker001:] Hello. How may I help you today? [speaker002:] Hi, I want to check my subscription status. My name is Norman Bouchard. [speaker001:] Can I have your account ID and Order ID? [speaker002:] Account ID: HYXN2ENUXN Order ID: 4089161581 [speaker001:] And you just want to know if its active? [speaker002:] I want to know when my fee is due [speaker001:] Oh I see. Ok. One moment please. Its due today for $14. [speaker002:] Ah okay, can you help me pay that right now? You can charge the credit card on my account [speaker001:] One moment please. Ok I charged the card that was on the account. Anything else for today? [speaker002:] That was it, thank you very much [speaker001:] Great. Have a nice day. [speaker001:] Hello I have a question about your policies [speaker002:] Hi, there. Okay, what would you like to know? [speaker001:] I was reading about your premium memberships. They sound great, especially for someone who shops as much as I do! Can you tell me how long a membership would last after I buy it? [speaker002:] They are great! Yes, let me get that information for you. [speaker001:] Wonderful! I eagerly await your answer [speaker002:] Membership lasts for the remainder of the calendar year when you sign up, and the next calendar year as well. [speaker001:] Oh great [speaker002:] It's calculated at the beginning of each month. [speaker001:] So if I sign up now, it lasts for all of 2020 and then all of 2021 as well? [speaker002:] Yes. [speaker001:] Good, good I am going to purchase one, I think [speaker002:] It's quite the deal. [speaker001:] Thank you for addressing my question so quickly and thoroughly You're very helpful [speaker002:] You are so very welcome. May I help you with anything else? [speaker001:] No. You've answered my question [speaker002:] Have a wonderful day and happy shopping! [speaker001:] Hi, what can I do for you today? [speaker002:] Hi, I am having a problem accessing my account because i forgot my password. [speaker001:] I can help you recover that. [speaker002:] okay, thank you [speaker001:] I'll need your full name first [speaker002:] Name: Joyce Wu [speaker001:] Hi Joyce, I'll also need your username. [speaker002:] Username: joycew25 [speaker001:] I cannot give you your old password but I'll go ahead and make a new one for you. I will need you pin number or the answer to your security question. [speaker002:] Security Answer: Singh [speaker001:] Your new password is 1uc2boolvtp Is there anything else I can do for you today? [speaker001:] Hi, there. How may I help you? [speaker002:] Hi! I am leaving on a ski trip tomorrow but I realized I have NOTHING to wear! I need to shop ASAP and I need my new stuff before I leave. How much would overnight shipping cost? [speaker001:] Oh how fun! I can look into that for you. [speaker002:] Okay, great. [speaker001:] So, for items 5 pounds and under it is $39.99. 10 pounds or less is $54.99, and all items over 10 pounds ship for $69.99. [speaker002:] That sounds fair. [speaker001:] Do you live in Alaska or Hawaii? [speaker002:] No, in Michigan. [speaker001:] Okay, great. There's an extra charge for those folks. [speaker002:] I lucked out! [speaker001:] Can I help you with anything else today? [speaker002:] No, that's everything. Time to shop! [speaker001:] Have a safe trip and have fun shopping! [speaker001:] Hi! How can I help you today? [speaker002:] Hello, I would like to get a refund on the Michael Kors jeans I purchased as I changed my mind [speaker001:] Okay, I can help you with that. What is your full name? [speaker002:] Chloe Zhang [speaker001:] I will also need your username, email address, and order ID, please. [speaker002:] cz359461, cz359461@email.com, 4114356334 [speaker001:] Would you like a gift card, account credit, paper check, or refund to the credit card? [speaker002:] refund back to my card please [speaker001:] Okay, I will need your account ID and the purchase amount for the order, please. [speaker002:] FUCBFTEYZM, $79 was the amount [speaker001:] Okay, you have been refunded! Is there anything else I can help you with today? [speaker002:] that is all thanks [speaker001:] Okay, you're welcome! Have a great day! [speaker001:] Hello! How can I help you? [speaker002:] I need to get a refund for this Tommy Hilfiger shirt. I got it got it for my brother, but he said it made him look like a hoodrat, so I need to send it back. He's an ingrate, sorry. [speaker001:] I understand, haha. No worries, let me help you with that. [speaker002:] Thanks! I'm so embarrassed. [speaker001:] So you'd like to return it? [speaker002:] Yes, please. [speaker001:] Okay. And I know it wasn't right for him, but was it a size issue, a color issue, something like that? [speaker002:] It was the style and color. I suspect it's more because I got it than that, but point it, he doesn't like it. [speaker001:] Okay. Well, let's process this return. What's your full name, please? [speaker002:] Chloe Zhang [speaker001:] Thank you, Chloe. And while I pull up your account, can you please tell me your usernameemail, as well as your order ID, for purchase validation? [speaker002:] Sure, username is chloez45 and my email is chloez45@email.com The order ID is 7805963179 [speaker001:] Got it, thank you! And what is your membership level? [speaker002:] Guest is what it says? I didn't even realize there was levels, lol [speaker001:] Guest sounds right, no worries. [speaker002:] Sorry, having a dingy day today [speaker001:] I hear you. When was the purchase made? [speaker002:] 112519 [speaker001:] Thank you. And do you have the receipt? [speaker002:] Yep. I paid $69 for it. Don't read anything into that. [speaker001:] Haha good one. Since you have the receipt, I can process the return for you! What is your address? [speaker002:] Yay! Address is 4735 Brushwick Dr, La Fayette, NY 42146 [speaker001:] Got it, thanks! And how would you like to process this? You can take care of it by mail, or bring it to a store or drop-off center. [speaker002:] I can do a drop-off center if it's close by. That'll be the easiest with this virus thing. [speaker001:] Sounds good. Be safe out there! Can I help you with anything else? [speaker002:] No, you've got me all set now. Thank you so much! You be safe too now. [speaker001:] You're welcome, have a great night! I will. [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Yes I wanted to check on my order status however, I cannot acces my account because I lost the phone I use for the two-factor authentication. [speaker001:] I can definitely help you with this. Can I have your full name or account ID? [speaker002:] Sure my name is Alessandro Phoenix [speaker001:] Thank you Alessandro. I will need your email address to send you the reset code. [speaker002:] alessandrophoenix219@email.com [speaker001:] OK, the reset code will be sent to this email address shortly [speaker002:] Perfect. Thank you for your help. [speaker001:] I can also send you a link that has our best practices for security in case you have any questions moving forward. Is there anything else I can help you with? [speaker002:] No that is all. [speaker001:] Thank you, have a great day! [speaker001:] Hello! How cani help you today? [speaker002:] I have a complaint [speaker001:] sure, whats going on? [speaker002:] I returned a pair of Calvin Klein jeans and you have already received them. The charges have not been reversed on my bill. [speaker001:] What is your full name please? [speaker002:] Sanya Afzal [speaker001:] What is your user name, email address and order id? [speaker002:] sa929557 sa929557@email.com 7314250498 [speaker001:] Thank you! How long have you been waiting for the refund? [speaker002:] I think you should have received the jeans over a week ago. [speaker001:] oh wow, okay! your refund has been proccessed can i help you with anything else? [speaker001:] Hi I want to know more about a product because I am thinking of buying it [speaker002:] Hello. How can i help you today? Okay which product is it? [speaker001:] it is a calvin klein boots I want to know how to remove gum from its sole [speaker002:] okay lets see what I can find out. Okay I found an answer for you You want to use a knife to put some peanut butter on the gum wait 15 minutes then scrape it off and clean the shoe normally [speaker001:] interesting, wow did not know that. Thank you [speaker002:] Is there anything else I can help you with? [speaker001:] no, that is all for today, thank you [speaker002:] have a great day [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I have recently moved and need to change my shippnig address [speaker001:] Ok, I can help you with that. Can I have your full name and account ID? [speaker002:] Rodriguez Domingo HTNXYV85PK [speaker001:] Thank you Have you already placed an order? [speaker002:] Yes I have [speaker001:] Or do you want to just update the address on your account? [speaker002:] I need to change the address on my order [speaker001:] Can you please tell me the shipping status of your order? [speaker002:] 7534 Circle Drive Newark, WA 98890 [speaker001:] Do you know the shipping status? [speaker002:] In transit [speaker001:] thank you. Can you please tell me your username, email address, and order ID? [speaker002:] rd928711, rd928711@email.com, 1981747643 [speaker001:] Thanks you. Give me a moment to update your address. I've successfully updated your address. Is there anything else I can help you with today? [speaker002:] that it thank you [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how can I help you today [speaker002:] Hi! I'm hoping my spouse is wrong, he usually is, but he informed me that I need to check the status of our account because our subscription was removed. [speaker001:] Okay, can I have your full name? [speaker002:] My name is Albert Sanders. [speaker001:] And you said you heard this form your spouse? [speaker002:] Yes. He's such a worry wart that it's hard to believe anything he says. [speaker001:] Well let me check the system. Well I hate to say this but it seems your subscription was in fact removed. I'm assuming you'd like me to add it back to your account? [speaker002:] Oh my! This has to stay our secret! Yes please. [speaker001:] Hahah, I promise it won't get out. And it's already back on! [speaker002:] Oh perfect! I'll just tell him he was wrong. [speaker001:] If you can check that it's working for me? [speaker002:] Yes it is! Thank you so much! [speaker001:] Is there anything else I can do for you? [speaker002:] That was it. Thank you for your help! [speaker001:] Then have a nice day! [speaker001:] Welcome to customer care unit [speaker002:] Hi, I need to return this shirt. I thought it was black and it is blue. [speaker001:] How may I help you today? I am sorry about the inconvenience this has put you through Give me your Full name or account id [speaker002:] Norman Bouchard [speaker001:] Give me time to look into this I need to validate your order Give me your Username, email and order id [speaker002:] normanbouchard851, normanbouchard851@email.com order id 8079573563 [speaker001:] What is your membership level? [speaker002:] Gold! [speaker001:] You are qualified for a return I need your full address to initiate a return [speaker002:] ok it is 1676 1st Ave, Monterey WA 16206 [speaker001:] How do you want the order to be returned? By mail or in store or drop off center? [speaker002:] I will mail it back and can I have it put on my debit card? [speaker001:] Yes, you will have it on your debit card. I have initiated the refund process. All will be sorted out Will that be all for today? [speaker001:] Hello. I am worried about my refund because you messed it up before [speaker002:] Welcome to AcmeBrands. How may I help? [speaker001:] Can you double check my refund for me? I don't have much faith in your company anymore and I want to make sure that this refund is okay [speaker002:] OK. Let me check. [speaker001:] All right [speaker002:] May i have your full name or account ID [speaker001:] Yes Joyce Wu [speaker002:] I will need your username, email address, and order ID [speaker001:] jw871798 jw871798@email.com 8652514912 [speaker002:] OK. I see your refund is in progress, and it was made online. Anything else I can help with? [speaker001:] Okay What is the payment method of the refund? [speaker002:] online paypal [speaker001:] Okay, that's fine And the status is "in progress", right? What does that mean? When will it be complete? [speaker002:] It will be complete in 7 and a half minutes. Watch for it. [speaker001:] wow, that's fast!! Great [speaker002:] Anything else? [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I returned something recently but the charge hasn't been reversed yet on my billing statement. [speaker001:] Happy to help, may I have your full name please? [speaker002:] yup, it's Norman Bouchard. [speaker001:] thanks Norman, just a second. Can I have your username, email address and order id? [speaker002:] yeah it's normanb4. My email is normanb4@gmail.com. the order id is 6153485790 [speaker001:] thanks Norman. Can you reconfirm your email address? [speaker002:] oh sorry, it's normanb4@email.com [speaker001:] no problem. Your purchase has been verified. I am going to do a refund for you. [speaker002:] Ok great thanks [speaker001:] How do you want the refund back? [speaker002:] on the card i paid with i guess. [speaker001:] then I need your account id to retrieve your credit card details. [speaker002:] I don't have that info. [speaker001:] I really need your account id to retrieve your credit card. But other alternatives can be gift card, paper check or add value to your account. Do you want any one of these options? [speaker002:] Just send me a gift card. [speaker001:] May I have your full address please? [speaker002:] yes, it is 8492 Primrose Ave. Brighton NY 63704 [speaker001:] thanks, and how much is the refund? [speaker002:] I believe it's 84 thanks have a great day [speaker001:] A refund has been made and you will receive the gift card soon. Is there anything else that I can help you with? Have a nice day! [speaker001:] Hi, how may I help you today? [speaker002:] Hi, I have a premium subscription question [speaker001:] Ok, what is your question? [speaker002:] I got charged twice for my subscription, what is going on? [speaker001:] Sure, can I get your full name to get started? [speaker002:] Sanya Afzal [speaker001:] Hi Sanya, I will also need your account iD and an order ID [speaker002:] Account ID: NJYC4JF719 Order ID: 4187748569 [speaker001:] Great, that worked out nicely So what member level are you? This changes what I can do [speaker002:] Gold [speaker001:] OK, that should make things easier and how much is your overcharge for? [speaker002:] Not sure, it was just charged twice [speaker001:] OK, the normal amount is $99 [speaker002:] Oh great! Is that all? [speaker001:] Yes, as a gold customer we generally just give gold members what they want [speaker002:] wonderful, that's it then [speaker001:] ok, thank you for shopping at AcmeBrands I'm glad I could help you today [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] HI the search bar isn't working for me, I only get a spinning wheel. [speaker001:] I'll be glad to help you with that! [speaker002:] thanks [speaker001:] May I ask you to please try logging out of your account and logging in again? [speaker002:] O.k. I tried that. Anything else I should try? [speaker001:] If that didn't work, let's try clearing the cookies in your browser. Are you familiar with how to do that? [speaker002:] I think So, I'll see if that helps. [speaker001:] Great! Please let me know if that resolves it for you. [speaker002:] Yes, that worked for me. Thank you so much. [speaker001:] Wonderful! Is there anything more I may help you with today? [speaker002:] that's all. Have a nice day [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, there. How may I help you? [speaker002:] Hi, I bought a Guess shirt and it has a stain on it. I mean it was there when it arrived. [speaker001:] It arrived with a stain on it? I'm so sorry about that! So I'm assuming you'd like to return it. [speaker002:] Yes please [speaker001:] May I have your name please? [speaker002:] Albert Sanders [speaker001:] Mr. Sanders, may I have your Username, email address, and Account ID? [speaker002:] username is alberts3 alberts3@email.com account id I'm afraid I don thave [speaker001:] Order ID, I'm sorry [speaker002:] no problem 4902816648 [speaker001:] What is your membership level? [speaker002:] Gold [speaker001:] Great! Gold members get unlimited refunds, and I will need your full address. [speaker002:] 4632 2nd Ave Baltimore Ca 82266 [speaker001:] I'm going to email the return label to you. How would you like to process the return: by mail, in-store, or drop-off center? [speaker002:] In store please [speaker001:] Great! Everything is all fixed, and you should be receiving that email shortly. Is there anything else I can do for you today? [speaker002:] No, you've been very helpful, thank you. Goodbye. [speaker001:] You're welcome. Have a good day! [speaker001:] Hello, how can I help today? [speaker002:] Hello, my name is Albert Sanders and I need to move my delivery date so I don't have to pay for shipping anymore. [speaker001:] Alright Albert let me take a look to see how I can help. [speaker002:] Thank you! [speaker001:] So just to make sure, you want to downgrade the delivery to avoid a fee? [speaker002:] Yes please! [speaker001:] Can I have your account ID and order id? [speaker002:] Account: B00RF6XQSN Order: 7159183927 [speaker001:] Thank you for that. Identity has been verified. What is the order status currently? [speaker002:] In Transit [speaker001:] Alright so it has already been sent, what is your membership level? [speaker002:] Gold [speaker001:] In that case I cannot change the date as it has already shipped, what I can do in this case being a gold customer is to credit you back the shipping cost. [speaker002:] Wow, thank you so much [speaker001:] Sure thing, we like to take care of our gold customers. [speaker002:] I appreciate that!! [speaker001:] Was there anything else I could do for you? [speaker002:] That's everything! [speaker001:] Have a great day! [speaker001:] Hello there! How can I help you today? [speaker002:] i want to know about the quality of the product [speaker001:] Ok I will be very happy to talk to you about that. Are you wondering about the quality of a specific product? [speaker002:] i want to know about the return policy of the product [speaker001:] Ok certainly, what is your name? [speaker002:] Joseph Banter [speaker001:] Thank you Joseph. [speaker002:] ok\ [speaker001:] Are you a gold, silver, or bronze member? [speaker002:] Gold [speaker001:] Great news! you have unlimited returns! [speaker002:] Thank you for your information:]] [speaker001:] Is there anything else I can help you with? [speaker002:] none No [speaker001:] Ok great, I hope you have a wonderful day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I placed an order recently but I have forgotten my username and can't get back into the site. [speaker001:] Alright, I can help you recover your username. To start, I need your full name or account ID. [speaker002:] My name is Joseph Banter, I do not have my account ID [speaker001:] OK, in order to help you I have to verify your identity Can I get your zip code, email address and phone number tied to the account [speaker002:] my zip code is 75111 phone number is 007-464-4380 Unfortunately, I did not associate an email address with this accout [speaker001:] That is fine, you supplied enough information that I was able to verify you [speaker002:] Thanls [speaker001:] your username is JBanter1 Is there anything else I can do for you? [speaker002:] Thanks! If I am unable to login if I forgot my password is there a way I can reset it without my email? [speaker001:] Yes, now that you have your username we could reset it for you [speaker002:] great. Thanks for your help today! [speaker001:] Did you want me to do that? [speaker002:] Yes that would probably make it easier for me [speaker001:] z2mfrq3ax3 is your new temporary password Is there anything else I can help you with? [speaker002:] No that should do it, thanks for your assistance today! [speaker001:] No problem. You have a great day. [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi there I have a refund coming and just want to check its status [speaker001:] Sure thing! I'll be glad to assist you with that. Your full name, please? [speaker002:] Crystal Minh [speaker001:] To confirm your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] cm532452@email.com cm532452 9491033287 [speaker001:] Thank you so much, Crystal. I have confirmed your purchase. It looks like the status on your refund is "in progress". [speaker002:] Ok so its still coming [speaker001:] Were you needing to know the payment method of your refund as well? [speaker002:] It should be going back on my card right? [speaker001:] Yes, and it was initiated online. Is there anything more I may help you with today? [speaker002:] Well thanks for your help No thank you [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, how can I help you? [speaker002:] hi, i'm wondering if you can give me more info on the $99 tommy hilfiger jacket i'm wondering if there's a way to remove the hood. does it zip onoff? [speaker001:] The hood is removable. It's actually attached to the collar with 5 buttons so you just unbutton it. Does that answer your question? [speaker002:] i didn't get any answer, sorry [speaker001:] Oh, sorry. I said this: The hood is removable. It's actually attached to the collar with 5 buttons so you just unbutton it. [speaker002:] oh cool, thanks! [speaker001:] Is there anything else you'd like to know? [speaker002:] that was it, thanks [speaker001:] Thank you! Have a great day! [speaker001:] Hi there [speaker002:] Thank you for contacting AcmeBrands, how can I help you today? [speaker001:] I have an issue and I need your help I am a senior and my memory isn't what it was You know, getting older and all that lol I'm 78 I need to check my order But I plum forgot my username [speaker002:] Sure, I can help with that. [speaker001:] Things like this are happening more and more can you help an old man out? [speaker002:] First, to recover your username I will need your full name or account ID. [speaker001:] Okay I'm David Williams At least I still know my own name! [speaker002:] Thanks, I will also need 2 of the 3 following pieces of information zip code, phone number, or email address. [speaker001:] Oh okay one moment My number is 654-2642 My email is davidw92@email.com I use email even though I'm a senior lol [speaker002:] That's great! Alright your username is dwilliams1. Is there anything else I can help you with today? [speaker001:] Oh of course What didn't I remember that? Why i mean I will try to login right now Oh, okay I just logged in!!! Great [speaker002:] Great! [speaker001:] That's all I needed today thanks so much [speaker002:] Thank you sir, and have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi, I'd like to know more about a jacket on your site, can you help me out? [speaker001:] Sure What jacket were you looking at [speaker002:] Thanks! It's a Michael-Kors jacket for $89 Do you have any small in stock? [speaker001:] Our jackets come in several sizes. However, if the jackets are listed as empty on the website, then we are currently out of stock. Jackets are refilled every month at the end of the month, depending on the current season and fashion trends. Please check back around that time for your jacket of interest. [speaker002:] Oh ok, I will come back then to see if it is still available! [speaker001:] Do you have any other question about the jacket? [speaker002:] No, i'm all good now, thank you [speaker001:] Okay, have a good day [speaker001:] Hello, how can I help you today? [speaker002:] I have a question about a pair of boots. I want to find out if they are in stock in my size. I wear a size 17 and a half. [speaker001:] Okay, could I get your name please? [speaker002:] Albert Sanders Why does the website say unavailable? [speaker001:] It appears that size is out of stock. I will write a report to our purchasing team to let them know. We should get more in of that size soon. Is that all right? [speaker002:] Can I back-order the item? [speaker001:] What was brand name of the boots? [speaker002:] Tommy Hilfiger [speaker001:] Okay, we can back-order it for you. [speaker002:] That's great. Thanks for the help. [speaker001:] Should we use the same credit card that is on your account? [speaker002:] sounds good [speaker001:] Okay, your back-order has been placed. Is there anything else I can do for you? [speaker002:] That's it, thanks for the help! [speaker001:] Have a good day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi, can I upgrade my order to overnight shipping? [speaker001:] Sure, I can help you with that. Can I get your full name and account ID? [speaker002:] Norman Bouchard Order ID: 7320812600 [speaker001:] Thank you, Norman. You gave me your order ID, which I need as well, but do you see your account ID? I need that as well. It should be different than your order ID [speaker002:] Account ID: KI3QOMLOQ9 [speaker001:] Great, thanks! What does the shipping status say on your order? [speaker002:] order [speaker001:] order received? [speaker002:] Sorry, I didn't see the last part. Yes, received [speaker001:] That's okay! Okay, great. That means we can still change the shipping method and go ahead and update that for you. What is your membership level? [speaker002:] guest [speaker001:] Okay, the fee will be $20 to upgrade to overnight shipping. Do I have your permission to charge the card on file? Are you still there? [speaker002:] yes please Sorry Great, thank you [speaker001:] Okay, great! I have updated that for you. Anything else I can help you with? [speaker002:] No, all good. [speaker001:] Okay, awesome. Have a great day! [speaker001:] Hello! How may I help you? [speaker002:] What's your refund policy I haven't ordered yet but I may be here soon [speaker001:] Of course. That is good information to know before ordering:]. Refunds are only available for items that have yet shipped. To get a refund will you need a valid order ID, username, and email address. [speaker002:] How many days do you allow for refunds [speaker001:] You can have until your item ships to get a refund. As soon as it ships, you'll need to do a return instead. [speaker002:] Gotcha so if I were to place an order I can get a refund if the item have not shipped yet. Okay that's good info [speaker001:] Is there anything else I can help you with? [speaker001:] Hi [speaker002:] Hello, how can i help you today [speaker001:] I am considering buying a product I want to know, for the Michael Kors boots, if the laces are brown or black [speaker002:] The laces are black because of the leather used on the product itself [speaker001:] Thanks, I will definitely get them then. [speaker002:] Okay great, is there anything else i can do for you [speaker001:] that's all, have a good one [speaker002:] You too [speaker001:] Hello. How may I help you today? [speaker002:] I would like to know what would happen if i cancel my subscription [speaker001:] Sure one moment while I pull something up. You can cancel whenever you please. It will not be charged for the next month. You retain benefits until the end of the month. [speaker002:] Okay, thank you for the information [speaker001:] Anything else I can help you with? [speaker002:] that will be everything [speaker001:] Great. Have a nice day. [speaker001:] Hi! How can I help you today? [speaker002:] Hello, I think there is a problem with my premium account, I appear to be missing some credits. [speaker001:] What credits are you missing [speaker002:] I should have received $40 in credits after a deal when I purchased something previously. [speaker001:] Was it suppose to be a promo code? [speaker002:] No, I think they were supposed to be credits on my Gold member service. [speaker001:] Ok, Can I have your full name? [speaker002:] Joseph Banter [speaker001:] Give me one moment while I look at your account [speaker002:] No problem [speaker001:] What is your membership level [speaker002:] Gold [speaker001:] I do see that we have made an error. To compensate, I have generated a promo code for you JTBHG [speaker002:] Great, thank you! I'll let me wife know, she's been wanting to buy some pricey boots. [speaker001:] Great! Anything else I can help with today? [speaker002:] That's all, thank you. [speaker001:] You're Welcome! Have a great day [speaker001:] Hello, I am wondering why my subscription was removed? [speaker002:] Let me check that for you! Can I have your full name so I can pull up your account? [speaker001:] Chloe Zhang [speaker002:] Thanks. How did you find out your subscription was removed? [speaker001:] I received an email [speaker002:] I'll have to check the system about this. It looks like your subscription is still active. You may have gotten a scam email. If you check the sender, it shouldn't be from the official Acme team. [speaker001:] okay, thank you [speaker002:] Is there anything else I can do for you? [speaker001:] nope [speaker002:] Okay, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I am planning to buy a Michael Kors shirt and wanted some information on it. [speaker001:] Can you please tell me more about your question regarding the shirt? [speaker002:] I would like to know how long is the arm length please [speaker001:] I can certainly answer that for you. Please give me a moment to look up that information. The sleeve length of the Michael Kors shirt depends on the size. For small, the sleeve length is 32 inches. Medium is 34 inches. Large is 36 inches. [speaker002:] Thank you for the information [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] That is all. Thank you [speaker001:] Thank you. Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] yes i just read an email stating that my subscription was added to my account even though i do not want it [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Rodriguez Domingo and account id is ADF4567YH [speaker001:] Let me check the system about the subscription. According to the system, the subscription is not added to the account. The email must have been a scam email. You can check the sender information on the email to see that it is not from the official AcmeCorp marketing team. [speaker002:] okay, thank you [speaker001:] Can I help you with anything else? [speaker002:] that will be all [speaker001:] Have a good day. [speaker001:] Hi I am calling in to complain because the item you want to buy was much cheaper yesterday when you checked. [speaker002:] Thank you for contacting Acme. How may I help you today? [speaker001:] Hi I am calling in to complain because the item you want to buy was much cheaper yesterday when you checked. [speaker002:] Oh, I'm sorry to hear that Unfortunately, most of the pricing decisions are out of my control, since the prices are set by an algorithm that takes a lot of factors into account [speaker001:] Is there a way to do something about it? [speaker002:] I may be able to help under some circumstances. If I could take a look at your account, I'll see what I'm able to do May I ask for your full name, your account ID, and the order ID of any recent purchase? [speaker001:] ame: Alessandro Phoenix name: Alessandro Phoenix Account ID: UDLG22T86K Order ID: 8137929679 [speaker002:] Based on your shopping history with us, I can offer a promo code that should cover some of the difference. The code 754R2 will be valid for up to 7 days if you are still interested in the item [speaker001:] great thank you [speaker002:] You're welcome. Is there anything else I can help with today? [speaker001:] No but thank you [speaker002:] Ok, have a good day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hello, I need to return an item as it is the wrong color [speaker001:] OK. I can help. One moment. May I have your full name or account ID [speaker002:] Joyce Wu [speaker001:] Thanks Joyce, I have pulled up your account. What is your username, email address, and order ID? [speaker002:] jwu59480, jwu59480@email.com, 0747716792 [speaker001:] Thanks, I was able to validate your purchase What is your member level? [speaker002:] Guest [speaker001:] Do ou have the receipt? [speaker002:] I do not [speaker001:] How long ago was the purchase? We are only allowed a return if it is within 30 days. [speaker002:] 2020-01-17 [speaker001:] I am sorry. Guest members are only allowed returns within 30 days and those 30 days have expired. ANything else I can help with? [speaker001:] Hello. How can I help you today? [speaker002:] Is there a ways to add an item to an order i already placed? [speaker001:] I can check that for you. May I have your name please? [speaker002:] Norman Bouchard [speaker001:] Thanks one moment please Can I also have your account ID and order ID? [speaker002:] Order ID: 0252119814 Account ID: R7FCMBNNZQ [speaker001:] Can you tell me the shipping status? [speaker002:] it shows delivered [speaker001:] Well if its already delivered then you will just have to make another order. Anything else I can help you with? [speaker002:] oh, ok I just didn't want to have to pay for more shipping. that's all thanks [speaker001:] I see. Have a great day. [speaker001:] Hi, there. How may I help you? [speaker002:] Hi, my name's Norman Bouchard. I already have a refund pending, but I need to add one more item to it [speaker001:] Okay, Mr. Bouchard. Let me pull up your account. May I please have your Username, email address, and Order ID? [speaker002:] nbouchard655 nbouchard655@email.com and the order ID is: 8372607497 [speaker001:] What is the item that you'd like to add to your refund? [speaker002:] it was the Calvin Klein Boots, $49 my existing refund was in the amount of $100 even [speaker001:] Thank you. It's all taken care of. Can I help you with anything else? [speaker002:] No, that was everything. Thanks so much for your help [speaker001:] Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] would like to check the status of my order since the payment method seems to be wrong [speaker001:] I see, what is your full name or account ID? [speaker002:] Rodriguez Domingo. YM5KT82PHI [speaker001:] Great, what is the order ID? [speaker002:] 3234772200 [speaker001:] Has the item shipped? What's the status? [speaker002:] delivered [speaker001:] Unfortunately, since it is already delivered, this payment change only applies to future orders. [speaker002:] ok [speaker001:] So, what is the payment method you want it changed to? [speaker002:] to the one on my account [speaker001:] Valid options are debit, credit, or paypal. [speaker002:] can the one on my account be used? if not i would use credit [speaker001:] Unfortunately I can't see what is there already, but I will change it to credit. [speaker002:] ok [speaker001:] All done! Is there anything else I can do for you today? [speaker002:] that is all [speaker001:] Great, have a good day! [speaker001:] him how can I help? [speaker002:] Hey I haven't gotten my package yet. [speaker001:] Let me check on that for you. What is your name? [speaker002:] Crystal Minh [speaker001:] what is your username & email, & order ID? [speaker002:] cm362955, cm362955@email.com 5547511316 [speaker001:] how long have you been waiting? [speaker002:] 5 days [speaker001:] oh, well, we need to give it at least a week. is there some reason you think there is a problem? [speaker002:] It never takes that long. I'm at the silver level. I've never waited 5 days. [speaker001:] wel as you know, the worls is a little topsy-turvy at the moment i am sorry for the delay [speaker002:] I made an order last week that came in 2 days. [speaker001:] if it hasn't turned up after a week, please get back in touch [speaker002:] No this is not right. Please cancel my order and have the retailer resend it. Immediately. [speaker001:] I am not authorized to do that. sorry if you wait two more days, someone will be happy to help you with that [speaker002:] Please have a supervisor contact me. This is outrageous. [speaker001:] is there anything else? will do! bye for now [speaker001:] Hi! How can I help you today? [speaker002:] Hi, I'm wondering if I can get an extension on paying my silver status bill because I got laid off last week and don't have the money yet. [speaker001:] I understand and I'm sorry to hear that. Times are tough right now. I would be happy to help. Can I have your full name, account ID, and order ID, please? [speaker002:] Norman Bouchard Account ID: FPDYA2QSSL Order ID: 2672998893 I'm a loyal customer for a long time [speaker001:] What is your membership level? [speaker002:] silver [speaker001:] Oh, you already told me that. Sorry! [speaker002:] it's okay [speaker001:] Okay, you qualify for an extension. I will go ahead and update your account now. [speaker002:] thank you! how long is my extension for? [speaker001:] Okay, it's been successfully extended for a month. If you're still having trouble at that time, please feel free to contact us again. Is there anything else I can help you with today? [speaker002:] thank you for your help, i'm good. bye now! [speaker001:] You're welcome! Have a great day. [speaker001:] Hi! How can I help you today? [speaker002:] hey I want informaiton about the return policy I am thinking about returning some items [speaker001:] No problem, Can I get your full name? [speaker002:] Yeah so my name is Albert Sanders [speaker001:] Let me bring up our return policies, Albert. [speaker002:] ok thanks [speaker001:] Our return policy depends upon your membership level. [speaker002:] oh in that case I guess ill have to keep my items, I have a Guest membership [speaker001:] Gold members get unlimited returns, Silver members can return items purchased in the last 6 months and bronze members can return items for 90 days. [speaker002:] or can I still return items with that level? [speaker001:] If you are just a guest, there is a 30 day return period. [speaker002:] Oh great those are great news [speaker001:] So, it looks like you'd get 30 days. Does that help you out? [speaker002:] I will check if the items I want to return are inside that deadline no that would be all thanks a lot for the assistance [speaker001:] Great, is there anything else I can do for you today? [speaker002:] no that would be all [speaker001:] Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hello, I beleive I have some missing credits from my account [speaker001:] Okay, may I have either your full name or account ID? [speaker002:] Joesph Banter [speaker001:] and where did the credits come from? [speaker002:] from a promotonal package I had purchased [speaker001:] Looks like your credit is in fact missing in the system. How much was it worth? [speaker002:] $40 [speaker001:] Excellent, here is a $40 promo code for your missing credit: CEJCW [speaker002:] Thank you! [speaker001:] You're welcome is there anything else you need help with today? [speaker002:] That is all [speaker001:] Okay, have a nice day. [speaker001:] Hello, how can i help you today [speaker002:] I would like to know what the refund policy is [speaker001:] Refunds are available for items items that have not been shipped yet. They will be issued ocne you have verified your identity for the purchase. [speaker002:] Okay, thank you for the information [speaker001:] No problem, is there anything else i cna help you with today [speaker002:] That is everything, thank you again for informing me today [speaker001:] No problem, have a good day. [speaker001:] Hello, how may I help you today? [speaker002:] I want to check the status of my order because I only ordered one item, but the confirmation says I ordered two [speaker001:] Ok, to get started, can I get your account or full name? [speaker002:] Account ID: 64MKEIM620 [speaker001:] Great and can I get your name and Order ID? [speaker002:] Joseph Banter Order ID: 0799516702 [speaker001:] Ok, these all seem to check out nicely Let me look into your order. Ok, looking into your account, it seems like the email was wrong [speaker002:] Oh really? [speaker001:] yes, must have been some technical issue I can assure you that there has only been one shirt purchased and your credit card was only charged once Do you see anything different on your banking statement? [speaker002:] I mean, I didn't check But I guess I could do that? I messaged you guys to figure that out [speaker001:] No problem Joseph on our end, everything looks good if you have an issues on your bank statement later please feel free to message us again [speaker002:] umm, ok i guess that works thanks [speaker001:] no problem, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello! my website is running REALLY slow, and its not my internet, it seems to just be the website. I really want to get my order in but i need some assistance figuring out whats wrong [speaker001:] Sure, I can try to help you with that. Could you try logging out of your account and back in? [speaker002:] Just did that again, but its still the same, thats probably the fifth time i've tried that [speaker001:] I'm sorry for this issue, have you tried closing other programs on your computer that may be slowing the site down? [speaker002:] I have i have also restarted my computer, and it really seems to just be this website, my netflix google and all the usuals are up and running fine [speaker001:] I will notify our internal team of the issue you are experiencing. I could help you make a purchase on my end if you would like. [speaker002:] would i be able to place my order through chat here, if i continued having this issue? ah, maybe thats the fix we need [speaker001:] Yes that will work, I'll just need your credit card number and expiration date and the item you are trying to purchase [speaker002:] Product: Shirt Brand: Tommy Hilfiger and my credit card number is ONE [speaker001:] The expiration date? [speaker002:] 052122 [speaker001:] I have made the purchase for you. Is there anything else I can do for you today? [speaker002:] That will be all, you were very helpful. [speaker001:] Thanks and have a good day! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hello I already have a pending refund is it possible to add another item to my refund? [speaker001:] It will depend on a few factors. May I have your full name? [speaker002:] Joyce Wu [speaker001:] May I know why would you like to return the second item? [speaker002:] I don't think I can afford it anymore [speaker001:] I understand. May I also have your username, email address, and order ID? [speaker002:] jw589132 jw589132@email.com order # is 9414672887 [speaker001:] What would you like to return? [speaker002:] Guess Jeans for $99 [speaker001:] What was the price of the other item we are refunding for you? [speaker002:] that is $100 [speaker001:] Okay. I'll process your $199 refund now. You're all set! Is there anything else I can help you with? [speaker002:] no that was all thank you so much! [speaker001:] You're welcome! Have a nice day. [speaker001:] Hello! This is Acme customer support. How may I help you today? [speaker002:] I bought a jacket on your website, but it's just not warm enough for the New York winters. I'd like to return it for a refund. [speaker001:] That makes sense to me, it can sure get cold up there. Can I start by getting your full name? [speaker002:] David Williams [speaker001:] I'll need your Username, Order ID and email address so that I can access that order. Do you have that information available? [speaker002:] Yeah, I can grab it for you [speaker001:] Great! [speaker002:] Username: davidwilliams647 Order ID: 4618852972 Email Address: davidwilliams647@email.com [speaker001:] And, this is a refund, correct? You have not actually received the product and don't need to return it? [speaker002:] Correct. I realized from some reviews I read that it's not really made for very cold weather. [speaker001:] Perfect, do you have a preferred refund method? [speaker002:] I bought it through PayPal. Can you refund it back to paypal? [speaker001:] I can't but I can refund it directly to your account, would that be acceptable? [speaker002:] Yeah, that will work [speaker001:] No problem, can I just get your account ID? [speaker002:] UIZEIT5GOJ [speaker001:] And what is the amount of the refund for that item? [speaker002:] $74 [speaker001:] Okay, I've just credited your account for $74. Is there anything else that I can help you with today? [speaker002:] That's all. Thank you for your help! [speaker001:] Thanks for shopping with Acme. Have a great day! [speaker001:] Hello, how can i help you today [speaker002:] Hi can i check on an order status it looks like there was an extra fee on my order [speaker001:] Sure, could i get your full name and account id please [speaker002:] i do not know the reason Joseph Banter 3AJVPXR8A4 [speaker001:] Okay, and i also need the order id please [speaker002:] 9675124720 [speaker001:] Okay looks llike that was an error on our end. How much were you overcharged [speaker002:] 2.95 [speaker001:] Okay i will refund the amount for you Is there anything else i cna help you with today [speaker002:] nope that is all [speaker001:] Okay, have a nice day. [speaker001:] Hello there, how can I help you today? [speaker002:] Hi! I want to return an item. It is the wrong size [speaker001:] No worries, can I have your full name? [speaker002:] David Williams [speaker001:] And your username, email, and order ID? [speaker002:] davidw66 davidw66@email.com 8097969790 [speaker001:] And can I ask your membership level? [speaker002:] Guest [speaker001:] Okay, what's your purchase date? [speaker002:] 2019-11-07 [speaker001:] Do you still have the receipt? [speaker002:] no [speaker001:] Then I'm sorry to say this, I can't do anything for you. You're out of our return period with no receipt. [speaker002:] oh no! I will look for the receipt thank you [speaker001:] Again, sorry. Anything else I can do for you? [speaker002:] no thank you [speaker001:] Then have a nice day! [speaker001:] Hi, what can I do for you? [speaker002:] Hi [speaker001:] How can I help you? [speaker002:] I want to check on my order but I cant login I forgot my username [speaker001:] Okay, can I have your name please? [speaker002:] Joseph Banter [speaker001:] I need to verify your identity. Can I have your zip code and phone number. [speaker002:] 54205 039-1878 [speaker001:] Thank you Your username is jbanter1 Is there anything else I can help you with? [speaker002:] hm No that's all today thanks [speaker001:] Okay have a great day [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi, I was talking to my husband about premium subscription and i think we are missing some credits. [speaker001:] I'm so sorry for the inconvenience! I'll be glad to help you with that. May I get your full name, please? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman. To confirm: were you concerned about your premium subscription being mistakenly removed from your account? Or were you inquiring about missing credits from your account? [speaker002:] missing credits with my account, $40 [speaker001:] Sure thing. Are you aware with where your credits would have originated from? It may have been a subscription refund, a previous purchase, or a promotional package? [speaker002:] promotional [speaker001:] Thank you, Norman. I will query the system now to see about your missing credits. One moment, please! [speaker002:] ok [speaker001:] Good news! It looks like you may be seeing a temporary issue in our customer interface. Would you please try logging out and in again? Your credits should appear in your account momentarily. [speaker002:] yes let me try oh yes, there they are! [speaker001:] Wonderful! Is there anything more I may help you with today? [speaker002:] thank you very muc! that is all! much [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you? [speaker002:] Hello, is it possible for me to upgrade my order to overnight delivery? My order ID is 5069757671 [speaker001:] Let me check on that for you Can I get your full name, account ID, and order ID? [speaker002:] My name is Crystal Minh, my account ID is K96JNGRKRC, and my order ID is 5069757671 [speaker001:] What is the shipping status? [speaker002:] It is order received [speaker001:] What is your membership level? [speaker002:] Silver [speaker001:] Okay, I can upgrade your order to overnight shipping for a fee of $20, would you like to charge that to the card on file? [speaker002:] Yes please [speaker001:] Great, I went ahead and upgraded the order to overnight shipping for you! Anything else you need? [speaker002:] No, thanks a lot! [speaker001:] Have a great day [speaker001:] Hello, how can i help you today [speaker002:] Hello I am checking my order fro my account, but I can't access my account because I lost the phone I had for two factor authentication [speaker001:] Okay to reset your 2fa were going to send a code to your email but first could i please have your name or Account ID? [speaker002:] My name is David Williams I don't have my account id right now [speaker001:] Okay now could i have the email address on the account [speaker002:] davidwilliams5440@gmail.com Thank you [speaker001:] Okay we have sent you an email with steps to reset your 2FA. Is there anything else i cna help you with today? [speaker002:] That is all I appreciate the help [speaker001:] No problem. Have a nice day. [speaker001:] Hi, how may I help you today? [speaker002:] My return was not completed correctly [speaker001:] Sure, let's get that fixed for you To get started, can I get your full name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] So would you like to update your return? [speaker002:] Well, the return should be completed already The issue is that its not being reflected in my billing statement [speaker001:] Ok, let me look into my options here This looks like a billing issue Did you fail to get credit for your return? [speaker002:] Yea, that's right [speaker001:] To move forward, let's validate your return what was the order ID? and also your username and email? [speaker002:] Order ID: 3593696817 Username: rd185953 and the email is rd185953@email.com [speaker001:] Great, your purchase has been validated How long have you been waiting to get your refund? [speaker002:] I'm not sure, but its been awhile 5 days at least [speaker001:] Hmm, that has not really been a week Sometimes, it takes up to 7 days for these things to process What is your membership level though? [speaker002:] A whole week? That's pretty ridiculous My membership level is Bronze [speaker001:] Unfortunately, we can't make exceptions on this issue for Bronze members please wait a couple more days and then reach out again [speaker002:] What?! That's not going to work I want to get to the bottom of this, why is my return not done [speaker001:] I understand your frustration Mr. Domingo So in my system, I see that the return has been initiated, but the shirt you returned has not arrived at our processing facility yet Sometimes it is a shipping issue and sometimes it is a processing delay, so in either case, it is usually best to wait a week to let things settle down If your billing statement still isn't updated by then, it would be time to take next actions Does that sound ok? [speaker002:] Alright, well at least that makes sense I'll wait two more days then to see what happens [speaker001:] Thanks so much for your patience sir And have a wonderful weekend [speaker001:] good afternoon, how can I help you? [speaker002:] I wanted to check if the lace color on the michael kors boots was black or dark brown the picture makes it hard to tell [speaker001:] not problem one moment please. Ok, the vast majority of boots are black because of the material used in them [speaker002:] including the laces? [speaker001:] yes [speaker002:] alright [speaker001:] any other questions? [speaker002:] no [speaker001:] alright have a nice day [speaker001:] Hello [speaker002:] Hello, how can I help you today? [speaker001:] I am thinking about buying a pair of calvin klein boots from your website [speaker002:] Glad to help. May I have your name please? [speaker001:] can you tell me if it's possible to remove gum from the sole if I ever happen to step on a gum? [speaker002:] Sure, give me a second. [speaker001:] my name is Chloe Zhang [speaker002:] thanks Chloe. Yes, you can do it with peanut butter. [speaker001:] oh ok thank you [speaker002:] Generously rub a glob of peanut butter over the gum. After 10 to 15 minutes, the gum should start to soften and become one with the peanut butter. [speaker001:] wow I didn't know that. how interesting thank you for your help [speaker002:] then you can scrape it off. Great, is there anything else that I can help you with? [speaker001:] no, that was all bye [speaker002:] Have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello. I need help updating my order [speaker001:] Can you please tell me more about your order? [speaker002:] I bought this really great Michael Kors jacket for my husband but he hates it He is so hard to shop for! I was wondering if you could help me remove it from my order [speaker001:] Sure, no problem. Can I please have your full name, account ID, and order ID? [speaker002:] Chloe Zhang 6JZ7BXUSKY 6650151893 [speaker001:] Would you like to receive a refund for the jacket? [speaker002:] yes The jacket was $74. I would like that amount refunded And I want the jacket removed from the order [speaker001:] I can go ahead and do that for you. Can you please tell me your username and order ID? [speaker002:] I think I just gave it to you [speaker001:] My mistake. Can I have your username and email address? [speaker002:] chloezhang183 [speaker001:] I need these information to pull up your order details. [speaker002:] chloezzzzz@gmail.com [speaker001:] Thank you. Would you like to receive your refund by gift card, account credit, paper check, or credit card? [speaker002:] Hmmm. I guess account credit would be good I can buy my husband a new gift [speaker001:] No problem. A refund amount of $74 has been applied to your account. [speaker002:] Ok good [speaker001:] Is there anything else I can help you with today? [speaker002:] can you confirm that the jacket has been removed from my order [speaker001:] Yes, it has been removed. I will send you an email confirmation shortly. [speaker002:] great that is all i need [speaker001:] Thank you. Have a great day! [speaker001:] Hi there, and thanks for contacting AcmeBrands! How can I help you today? [speaker002:] Hi there, I signed up for the premium service last year and I wanted to check if my subscription is still active [speaker001:] No problem, I'll check on that for you. Can you please give me your full name or account ID, so that I can pull your account up? [speaker002:] My name is David Williams and my account ID is KTOKLP0VP7 [speaker001:] Thank you David, I've pulled up your account. Do you have an order ID that you can send me for identity verification? [speaker002:] Let me see if I can find one [speaker001:] Okay! [speaker002:] Here's one: 8545649562 [speaker001:] Verified! Your subscription is active! Technically your due date is tomorrow, but you have $0 due at the moment. Is there anything else that I can help you with? [speaker002:] Oh okay great That's all I needed [speaker001:] Okay, have a great day! [speaker001:] good afternoon, how can I help you? [speaker002:] Hi! I was trying to log into my account. I however have lost my phone that I used for two-factor authentication I was hoping you could help me log in [speaker001:] Sure I can help you with that. could you give me your full name or account ID [speaker002:] Crystal Minh [speaker001:] now would you give me your email to send the reset option. [speaker002:] I am not sure what email address I used. I do have my phone number. Would that work? [speaker001:] any email will do [speaker002:] cminh1400@yahoo.com [speaker001:] Ready I should get to your email, in addition to this let me pass you a link with Security Guides how to prevent situations like this in the future. [speaker002:] Thank you [speaker001:] a pleasure to help you have a nice day [speaker001:] Hello. How may I assist you today? [speaker002:] Hi, I just checked my statement and you have charged me twice for the subscription service, twice in the same month. [speaker001:] I can check into it. What's your name? [speaker002:] Thank you. Albert Sanders [speaker001:] What are your account and order IDs? [speaker002:] Account ID is 0B04TGRCUS Order ID 4324126857 [speaker001:] What is your membership level Albert? [speaker002:] Silver [speaker001:] I am not finding those account or order IDs in our system. [speaker002:] okay try OBO4TGRCUS as the account ID Please [speaker001:] Okay, is there another order ID? [speaker002:] 4324126957 Tommy Hilfiger Jeans $69 [speaker001:] Okay, those worked. Thanks for your patience. [speaker002:] No problem, thank you it was my error i think [speaker001:] We can offer you a $10 refund for the charge for your subscription. You're very welcome, we are all human. [speaker002:] Is that the full cost of it? [speaker001:] I am not sure, I don't have access to the information to the charge. It is just our company policy to refund our Silver members $10 in these circumstances. [speaker002:] Okay thats finbe, just do that please. #fine [speaker001:] Can I help with anything else? [speaker002:] No, you've been great. Thank you and goodbye. [speaker001:] Thanks! Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] I placed an order for an item, but my email confirmation says there are 2 items. So I just wanted to check on it. [speaker001:] Glad to help. May I have your full name please? [speaker002:] My name is Rodriguez Domingo [speaker001:] Thanks Rodriguez. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] My account ID is 5YFTG6YZDF, and the Order ID is 2455866446 [speaker001:] thanks for your information. [speaker002:] You're welcome. [speaker001:] Our system shows that the email was wrong. You can be assured that you were charged once for one item. Sorry about that. Hello, are you there? Have a nice day! [speaker001:] Hello, how may I assist you? [speaker002:] I am wanting to purchase the Guess Shirt but it's $94 and I've seen it online at other places for $75. Do you price match? [speaker001:] What's your name please? [speaker002:] Joseph Banter [speaker001:] Can I have your account and order IDs please? [speaker002:] Account ID: TSUUTRE9MY Order ID: 5981957415 [speaker001:] Thanks, I found your account. We do not price match, our system is dynamic and changes the price according to the current market conditions. [speaker002:] Is there a discount code or anything available? [speaker001:] Yes. I can offer you a 20% off code. It is K6YKN [speaker002:] Thank you! [speaker001:] I hope that is as good as price matching! You're welcome [speaker002:] That works out to about the same [speaker001:] Excellent. Can I help you with anything else? [speaker002:] Nope that is all. Thank you again [speaker001:] Okay then. Thanks for getting in touch. Have a good day! [speaker001:] Hello, this is AcmeBrands customer service. How may I assist you? [speaker002:] I ordered something by accident and want to cancel it [speaker001:] Okay, can I have your full name, account ID, and order ID? [speaker002:] David Williams RTMPFVIYF57 and 0031991582 [speaker001:] Has your order already shipped? [speaker002:] not sure, can't you tell [speaker001:] Unfortunately I cannot see the shipping status in your account, are you sure you have no information on the shipping status? [speaker002:] oh, sorry, it does say out for delivery [speaker001:] Thank you. May I ask what is your membership level? [speaker002:] bronze [speaker001:] Excellent, I can offer you a refund automatically. After the item arrives, you should call customer support for the shipping label for the return. For your refund right now, how much did the item cost? [speaker002:] $89, thanks [speaker001:] You're welcome, is there anything else you need help with? [speaker002:] that's all thanks [speaker001:] Okay, have a nice day. [speaker001:] Hello. How can I help you? [speaker002:] I am just checking on the status of my refund. I had requested it a few days ago and have not received it yet. [speaker001:] I can help you with that. First, I need to find your account. Could you please provide me with your full name or account id? [speaker002:] My name is Norman Bouchard and I'm not sure of my account. The order ID is 5142430175 [speaker001:] Great. We need to find your username before I'm able to look into the status of your refund. Could you please give me your address and either your phone number or email address? Hi. Are you still there? This chat will close if you remain inactive. [speaker001:] Hi, what can I do for you? [speaker002:] I recently returned some items and forgot to include a jacket I also meant to return. Can you help me add it to my refund? [speaker001:] Sure, can I have your full name, email address and order ID [speaker002:] Sure. It's Joyce Wu, jw102375@email.com The order ID is 5037190000 [speaker001:] What item did you want to add to the return? [speaker002:] It's the Calvin Klein jacket that was $69 [speaker001:] THank you. and how much was the original refund? [speaker002:] Originally it was $100, so it should be $169 after adding this jacket [speaker001:] Okay, I have made that change, anything else you need today? [speaker002:] Nope, that's it. THank you! [speaker001:] Have a good day [speaker001:] Hello [speaker002:] I hope you can help me! I made a dodo-brained mistake. [speaker001:] I am here to help you with any issue What is the problem? [speaker002:] I placed an order earlier and thought I got everything, but I realized I forgot to add a jacket to my cart! Can I add the jacket to my order? [speaker001:] It depends But I will help you check [speaker002:] Okay [speaker001:] Give me your full name, account id and order id [speaker002:] Rodriguez Domingo, FJXTXADMHD, and order ID is 2075656532 [speaker001:] Identity verified! [speaker002:] Cool! [speaker001:] What is the shipping status of the order? [speaker002:] in transit [speaker001:] What is your membership level? [speaker002:] This is a little embarrassing. I buy so much that I hit Gold within a month. [speaker001:] It's good. You are a Gold member. I will have to ship the order to you separately as the existing order is already in transit [speaker002:] That's fine [speaker001:] What is the brand name and item name [speaker002:] It's a Calvin Klein jacket [speaker001:] Order created [speaker002:] Great! [speaker001:] You will receive your order soon [speaker002:] Awesome, thank you so much. [speaker001:] you are welcome Will this be all for today? [speaker001:] Hello, how may I help you? [speaker002:] Hi. I heard something about my account possibly having 40 dollar in credit and i want to check. maybe from a promo package i bought [speaker001:] Okay, could I get your name, please? [speaker002:] yes, it's Sanya Afzal [speaker001:] Thanks, Sanya. Let me check your account here. I do see the $40 credit added to your account. If you refresh your account you should see it. Is there anything else I can help you with? [speaker002:] oh great, thanks. No i don't need anything else. [speaker001:] Have a great day! [speaker001:] Hello [speaker002:] Hello, how can I help you today? [speaker001:] I am really confused and annoyed and I need help I was looking at these jeans on your site yesterday They were really cheap at $52 Now, the site says they are $79 [speaker002:] Glad to help. May I have your name please? [speaker001:] Why did the price go up so much? Crystal Minh [speaker002:] thanks Crystal. Give me a second. did you make the purchase yet? [speaker001:] Yes, I did I have to have the jeans [speaker002:] got it. [speaker001:] But it's not fair that I, as a valued Gold member, am paying this ridiculous price Can you fix it? [speaker002:] I understand and I can help you to fix it. To verify your identity, I also need your account id and order id please. [speaker001:] Like, give me a promo code or something? Okay my account is JZIJZOVI7J my order id is 3197086246 [speaker002:] Yes, I am going to give you a promo code. [speaker001:] oh good [speaker002:] give me a second. Our pricing algorithms will often dynamically change the price of an item, and it is outside of our control. But I will give you a promo code. [speaker001:] Okay thank you [speaker002:] It is W00LY. [speaker001:] Great I will use that on my next purchase [speaker002:] Excellent, is there anything else that I can help you with? [speaker001:] No, that was it Thank you [speaker002:] Have a nice day! [speaker001:] Hi! My name is Sanya Afzal. I placed an order but it's taking forever to get here. Can I upgrade to Overnight Shipping? [speaker002:] I'm sorry to hear that Ms. Afzal. I'd be glad to help you today. [speaker001:] Great, thanks. [speaker002:] Can I have your account and order ID to verify your identity? [speaker001:] CMEOLMDPSK 6875864688 [speaker002:] Thanks, what is the current shipping status? [speaker001:] Looks like it's in transit Still there? [speaker002:] Yes, I'm here. Thanks. It is too late to change the shipping date, but the good news is you should receive the order either today or tomorrow. [speaker001:] Hmmm, alright. Thanks for trying. [speaker002:] YOu're welcome. WIll there be anything else? [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hello. I have an issue with your website. It's really slow today. I don't get it. It's so slow I can't do anything on it Can you help me fix it? Please? [speaker001:] Yes, I can assist you in getting it working again. I'm sorry for your inconvenience. [speaker002:] Oh great [speaker001:] Can you try logging out of your account and back in to see if it improves? [speaker002:] Sure thing Oh no. That's not working. It's still really slow [speaker001:] Okay. Can you try another website and let me know if it works? It could be that your internet connection is having problems. [speaker002:] Sure Hmmm...That's not it. I tried my favorite website, CNN.com. It's working just fine I think my connection is okay [speaker001:] Alright. Close all of your browser tabs and all programs running in the background for me and try our website again please. [speaker002:] Okay I'm trying it now Oh wow!!! That worked. The website is really fast now I should have thought of doing that Thanks so much [speaker001:] Great! Something running in the background must have slowed our site. Is there anything else I can help with? [speaker002:] No, that was it Thanks, computer expert! [speaker001:] You're welcome! Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, can you tell me more about your Guess boots? [speaker001:] Happy to help, may I have your name please? [speaker002:] Sanya Afzal [speaker001:] thanks Sanya. What exactly do you want to know about the Guess boots? [speaker002:] How long does it take to wear them in? [speaker001:] It takes roughly 40 to 60 hours of wear. Apply some boots oil two to three times the first week to treat the leather. If you have never worn a pair, your arch can't take it all day. Wear them for two to three hours a day for a couple of weeks. [speaker002:] Great, thank you for your help! That's all I needed [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No [speaker001:] Have a nice day! [speaker001:] Hello. Thank you for contacting Acme brands. May I have your name? [speaker002:] Hello. I am thinking about buying some things here. Do you offer overnight shipping? My name is Sanya Afzal Hello? Are you there? Can you help me? [speaker001:] Hello, yes I am sorrry I had a connectivity issue. I will be more than happy to help you! So you want to know if we have overnight shipping? [speaker002:] Yes, I would like to know if you offer overnight shipping? [speaker001:] Sure. What is your account ID? [speaker002:] I do not have that at the time, but can give you the shipping address. [speaker001:] Ok [speaker002:] 0043 Brushwick Dr. Jacksonville, CA 69445. I am a silver member [speaker001:] We do have overnight shipping, but for silver members it is an extra $20. [speaker002:] That is perfect. That was my next question. Thanks for all your help today. I will be ordering these items for overnight shipping. [speaker001:] Youre welcome! is there anything else I can do today? [speaker002:] That is all today. Thanks again. [speaker001:] thanks for being a customer! [speaker001:] Hello, how can I help you today? [speaker002:] Hi. My name is Alessandro Phoenix. I have a question about a product. [speaker001:] Hi Alessandro, is your question in regards to a product you have already purchased? Or one you are considering purchasing? [speaker002:] One I am considering purchasing. [speaker001:] Can you tell me what type of item is it? [e.g. shirt, boots] [speaker002:] It is a calvin klein shirt for $74 [speaker001:] Great, what's your question about it? [speaker002:] The Tshirt is white. I would like to know if the ck logo is in brown or black? This is all the information I have. [speaker001:] Sure, let me check for you. I know that the buttons are dark brown and not black, but I am not sure about what color the logo is. [speaker002:] ok thank you. [speaker001:] I apologize. Is there anything else I can help you with today? [speaker002:] That was it thank you. [speaker001:] Thanks for your business, have a wonderful day! [speaker001:] Hello, how may I help you? [speaker002:] Hello, I need some additional information on a product [speaker001:] What would you like to know? [speaker002:] I am trying to figure on the leg length on the jeans. I would like to purchase a pair. [speaker001:] Let me find out for you. The inseam is 36 inches and the outseam is 42 inches in a pair of jeans. You can then tailor the jeans so that they can be an exact fit. [speaker002:] Thank you, that is the information I needed. [speaker001:] Can I help you with anything else? [speaker002:] no that is all I needed [speaker001:] Have a good day. [speaker001:] I have been having some serious issues with the website running slow today, would you be able to help with that [speaker002:] Hello, I can help you troubleshoot this. Could I get your name, please? [speaker001:] Crystal Minh [speaker002:] Thanks, Crystal. Could you try logging out of the site and back in to see if this helps the issue? [speaker001:] it seems to behave the same [speaker002:] Also try closing other browser tabs or applications on your computer. This may cause the site to slow down. [speaker001:] Yes that does seem to have helped [speaker002:] Great, is there anything else I can do for you? [speaker001:] no that was all [speaker002:] Have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] How much do I have to spend to get free shipping? [speaker001:] I can look up that information for you. May I ask who I am speaking with today? [speaker002:] Alessandro Phoenix [speaker001:] You will receive free shipping if the pre tax total in your cart exceeds $25.00. Otherwise it is flat fee of $4.99. [speaker002:] Oh, great! Thanks. [speaker001:] Was there anything else you needed help with today Alessandro? [speaker002:] That's all i wanted to know. Thanks! [speaker001:] Thanks, you have a wonderful day! [speaker001:] Hi how can i help you [speaker002:] I can't find my usrname can you tell me my username? [speaker001:] Sure, what is your full name or account iD? [speaker002:] Albert Sanders I don't know my account ID [speaker001:] I just need your zip code, phone number and email address please [speaker002:] 15352 605-4440 alberts9@email.com [speaker001:] your user name is asanders1 [speaker002:] thank you [speaker001:] Do you need anything else? [speaker001:] Hi, how can I help you [speaker002:] Hello, I recently moved from my state to another I would love to change my shipping address to a new one [speaker001:] No problem Can I have your full name and account id [speaker002:] `Name: Rodriguez Domingo Account ID: W9SM7APSKU [speaker001:] Great. I need to start with your old address Can you give me your old address before you moved [speaker002:] Old Address: 0195 Circle Drive Raleigh, WA 80843 [speaker001:] Great, niw for verification I need your phone number and email [speaker002:] phone: 246-6783 Email: rd857534@email.com [speaker001:] Great, almost done, just give me your new address and I'll get that entered for you [speaker002:] 10 Forest Rd Wheeling, WV 26003 [speaker001:] Super, you're all set. Anything else today? [speaker002:] Thanks That would be all for today [speaker001:] Have a nice day [speaker001:] Hello. how may I help you today? [speaker002:] hey, I would like to make a payment. my subscription fee. [speaker001:] Great. May I have your name please? [speaker002:] Crystal Minh [speaker001:] Can I also have your account and order ID? [speaker002:] 2CJYXRTNO7 order id 9662675280 [speaker001:] And how much do you want to pay today? [speaker002:] I want to pay for my yearly subscription forget the price the premium subscription shopping [speaker001:] Ok that will be $20. Do you want to use the CC on file? [speaker002:] yes please! [speaker001:] Alright I have you all paid and renewd. Anything else I can help you with? [speaker002:] that's all, thanks for your time! [speaker001:] Great have a nice day. [speaker001:] Hello! How can I help you today? [speaker002:] Hi! I think that ihave have some missing credits worth $40. [speaker001:] I see, let me try to help. To start, can I have your full name andor account ID? [speaker002:] Sanya Afzal [speaker001:] 'Thank you Sanya! I've pulled up your account. I'm sorry for the inconvenience, but do you know where the credits originated from? [speaker002:] A promotional package that you bought [speaker001:] Got it, thank you! Now I'll check if this was an error on our part. Hm, it seems this was a problem in the Customer Interface. Could you please try logging out and logging back in? Your credit does appear in the database, so it must be there. Perhaps you just need to refresh your account, by logging out and back in. Again, I apologize for the inconvenience. [speaker002:] its working now! thanks! i see it! [speaker001:] Wonderful! I'm glad! Is there anything else I can help you with today? [speaker002:] that'all [speaker001:] Okay. Take care, and have a great day! [speaker001:] Hi. How can I help you? [speaker002:] Hi there, I was wondering if you could give me more information on some boots? [speaker001:] Yes, of course [speaker002:] I really need to know how wide they are. [speaker001:] Ok. Boots follow the U.S. system but have an extra 16 inch in width [speaker002:] Okay, so just a little wider than normal? [speaker001:] Yes [speaker002:] That should work for me. Thanks so much. [speaker001:] Great! Is there anything else I can do for you today? [speaker002:] No, that was all. Have a good evening! [speaker001:] You too [speaker001:] Hello, thanks for contacting AcmeBrands. How can I help today? [speaker002:] Hello... I lost my phone and I can't access my account now I can't do the two factor authentication Can you help [speaker001:] I see I can help you reset your two factor authentication. Can I have your full name or account ID? [speaker002:] Albert Sanders [speaker001:] Thank you Albert, can I also have your email address to send you a reset code? [speaker002:] Alber23rt@email.com [speaker001:] You should be receiving an email shortly to rest your two factor authentication. I am also sending you a link that contains our security best practices to keep your account as safe as possibe. Is there anything else I can help with today? [speaker002:] AH that will be all Thank you for your help [speaker001:] You're welcome, have a great day! [speaker001:] Hi! Thanks for contacting Acme. How can I help you today? [speaker002:] I am trying to add an item to my cart and the cart is not updating [speaker001:] That's no good. Let me look into that for you. May I get your full name? [speaker002:] Norman Bouchard [speaker001:] Mr. Bouchard, I'm just going to run through a few things that might fix the issue, is that okay? [speaker002:] yes [speaker001:] Great. Let's start by just trying to have you log out of your account and then logging back in. [speaker002:] It still isn't working [speaker001:] No problem, this time can I have you just attempt to refresh the page and see if that helps at all. [speaker002:] still not working: [ [speaker001:] Perhaps the item is out of stock. You can check this by looking at the bottom-left side of the product page. [speaker002:] Oh that does look to be the problem. [speaker001:] That explains why it won't let you update your cart. [speaker002:] Sorry to bother you [speaker001:] Not a bother at all! Is there anything else that I can help you with today? [speaker002:] no that is all [speaker001:] Have a great day and thanks for shopping Acme. [speaker001:] Hello! What can I help you with today? Hey, are you there? [speaker002:] hi i need to upgrade my shipping to the overnight option. [speaker001:] Okay. I can help you with that. Can I get your full name and Account ID please? [speaker002:] my name is Sanya Afzal and my account number is MEMIV2ZA48 [speaker001:] great and can you please provide the order id as well? [speaker002:] Order ID: 1878541633 [speaker001:] Awesome. What is the current status of the order? [speaker002:] The current status is order received. Please ship these early my daughter needs them for her ski trip tomorrow [speaker001:] Okay. I understand that sounds like a very important event. What is your current membership level? [speaker002:] Gold member. I would like gold level treatment please. [speaker001:] Gold level treatment it is. Your order has been updated for delivery tomorrow. [speaker002:] Thank you so much! You are amazing! [speaker001:] the fee has also been waived Is there anything else I can help you with today? [speaker002:] Wow this is so awesome I'm going to tell all my friends how great you guys are that is all I needed. [speaker001:] Glad to hear it. Have a great day and enjoy your ski trip with your daughter! [speaker001:] Hi. Thanks for contacting customer support, how may I help you today? [speaker002:] Yes i'm trying to order something and use the promo code that you guys gave me but it keeps saying invalid [speaker001:] That's no good. Please give me your name and I'll look into that for you. [speaker002:] sure its Crystal Minh [speaker001:] How old is that promo code, Crystal? [speaker002:] 5 days [speaker001:] That should still work. Let me dig into the system on that for you. [speaker002:] ok [speaker001:] Can I ask you your membership level? [speaker002:] guest [speaker001:] I'm sorry but that code is invalid and can't be used at our site. [speaker002:] it should work. i got it from you guys and its only 5 days old it says i had 7 days to use it [speaker001:] I realize your frustration, but my hands are tied on this matter. I can alert my manager to your displeasure, if you'd like. [speaker002:] yes. because i've had this happen before and they afford me another promo code [speaker001:] I'll make that note. Is there anything else that I can help with today? [speaker002:] no that will be all [speaker001:] We appreciate you shopping with Acme, have a nice day! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hi I'm checking on a refund status [speaker001:] I can help you with that. May I have your full name? [speaker002:] I returned an item a month ago but I don;t see it Joyce Wu [speaker001:] Thank you. May I also have your username, email address, and order ID? [speaker002:] joycewu9 joycewu9@email.com 0231736693 [speaker001:] How many days exactly have you been waiting for the refund to show up? [speaker002:] 25 [speaker001:] Let me fix this right now. I'm crediting your account. [speaker002:] ok thanks [speaker001:] All set! Is there anything else you need? [speaker002:] no that's it [speaker001:] Okay. Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] I want to return the jeans i bought [speaker001:] Okay, what seems to be the problem with them? [speaker002:] they're still in the original packaging, but i can see through the wrapper that its light blue and not the dark blue like in the photos [speaker001:] Okay, let's see what we can do Can I get your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] And then to validate the purchase I will also need your username, email, and order ID [speaker002:] aphoenix570 Email Address: aphoenix570@email.com Order ID: 6609498072 [speaker001:] What is your membership level? [speaker002:] i'm a Bronze [speaker001:] When did you purchase the item? Do you have the original receipt? [speaker002:] i believe that qualifies me for free returns i don't know about the receipt, but i haven't opened it at all the purchase date is 2019-11-15 [speaker001:] Okay, yes you can return the item if it is in the original packaging. I will be sending you a shipping label to return it, so can I get your full address? [speaker002:] great! 6002 Primrose Ave San Mateo, TX 51065 [speaker001:] How did you want to return the item? [speaker002:] what are my options? [speaker001:] You can return by mail, in store, or the drop off center [speaker002:] Drop off center sounds good [speaker001:] Great, I have started the return for you Anything else you need? [speaker002:] that's all, thanks! [speaker001:] Have a great day [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi, can you tell me what time your store here closes. I'm located in La Fayette, MI 73686. [speaker001:] Sure, one moment, I'll check in our files for you. Your local store in Lafayette will be open until 11pm, 7 days a week. Is there anything else that I can help with while we're here? [speaker002:] No, thanks for the help. [speaker001:] You're welcome. Have a great day [speaker001:] How may I help you? [speaker002:] I need to make a return. I accidentally ordered the wrong size. [speaker001:] Sure! May I have your full name, username, order ID and email to start it? [speaker002:] Yes- Norman Bouchard, normanbouchard394 0495018470, normanbouchard394@email.com [speaker001:] What is your membership level? [speaker002:] Gold [speaker001:] Alright! Would you like to return it by mail? If so, please give me your address for the return label. [speaker002:] Yes please. 5244 Circle Drive San Lima, MI 44345 [speaker001:] It has been submitted, it will be sent to you. Anything else today? [speaker002:] No thank you [speaker001:] Have a good one! [speaker001:] good afternoon, how can I help you? [speaker002:] Every time I try to order something I'm told it's out of stock. Nothing ever seems to be available. [speaker001:] ok to verify can you tell me if it is a specific item that says it is out of stock or is it all the products when it hits the search engine? [speaker002:] It's just every time I see something I like and try to order it, it always says it's out of stock. [speaker001:] ok I understand, it does not throw any search error. Let's do the following would you give me your full name or account ID. please [speaker002:] My name is Sanya Afzal. Thank you [speaker001:] As it is with all products, I will write a letter to our purchasing department right now. so that they improve the performance of the website. [speaker002:] Will that help me to be able to order things? [speaker001:] At the moment as it is a general problem, I ask you to wait about three days for the team to solve the problem and to make your purchases without problems. Does the solution seem acceptable? [speaker002:] Ok. I'll wait three days to see if it is fixed. [speaker001:] Thank you very much for your patience and I am sorry for the inconvenience caused. [speaker002:] You're welcome. [speaker001:] have a nice day! [speaker001:] hi! [speaker002:] I want to add item to my already refund. [speaker001:] how can I help you? [speaker002:] add extra item to it [speaker001:] sure, I can do that. Was is the reason for the refund? [speaker002:] i changed my mind on it [speaker001:] Can I get your name please? [speaker002:] Sanya Afzal [speaker001:] thanks, next I will need your username, email address and order ID please [speaker002:] sa831231 sa831231@email.com 8928926174 [speaker001:] and the item you want to return for refund? [speaker002:] Shirt by Michael Kors [speaker001:] What was the purchase price for the shirt? [speaker002:] 74 dollars. so the total refund would be 174 dollars. [speaker001:] Thanks for that info! What was the original refund amount you were waiting for? oh great' [speaker002:] no yes, 100 is the original, 74 is the new [speaker001:] I've gone ahead and updated your refund amount to be $174 [speaker002:] thanks [speaker001:] Was there anything else I could help with? [speaker002:] no [speaker001:] Thanks for being so speedy! Have a great day!' [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] I'm trying to buy something, but when I try to add the item to my cart, it doesn't update and put the item into my cart. [speaker001:] Alright, have you tried to log out and log back in? [speaker002:] Yes, I tried that but it didn't work. [speaker001:] Can you try to refresh the page and then attempt to add the item again? [speaker002:] I tried that as well, but it still didn't work. [speaker001:] Double check to see if the item is out of stock. This will be on the bottom left hand side of the page. [speaker002:] Okay, let me try and look at that. It does say that it's out of stock. [speaker001:] I apologize about that, that is why you aren't able to add the item to your cart. [speaker002:] Ok, thank you for your help. [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that was all. Thank you. [speaker001:] Thank you, have a great day! [speaker001:] Hi! How can I help you? [speaker002:] Hello, I'm trying to purchase something, but the shipping cost is really expensive, is there anyway I can get it lowered? [speaker001:] You can qualify for free shipping if your cart adds up to $25 or more. Are you planning on making that big of a purchase today? [speaker002:] Yes, it will be around $84. [speaker001:] Perfect! Well you qualify for free shipping then. Do you have any other questions for me today? [speaker002:] No, that was everything, thanks. [speaker001:] You're welcome! Have a great day. [speaker001:] hi, how can I help you? [speaker002:] Hi, I was checking on my order and it looks like the delivery date is 7 days from today. I had paid for two day delivery. Can you check on that for me? [speaker001:] yes, certainly. What is your name please? [speaker002:] Crystal Minh order # 5569316980 [speaker001:] can I have your account id please? [speaker002:] 8GPMLIHQLN [speaker001:] ok the system found you, now let's check on that order [speaker002:] thanks [speaker001:] I need your username & email please [speaker002:] crysmin@email.com [speaker001:] in order to check on shipping status [speaker002:] user name is crysmin [speaker001:] so your question is, do you have two day delivery, is that right? [speaker002:] yes that is correct [speaker001:] the system does show that. [speaker002:] so what is the scheduled date of delivery? [speaker001:] what is your order status? [speaker002:] in transit [speaker001:] and purchase date? [speaker002:] April 8 [speaker001:] ok let me update that shipping. i have confirmed the 2 day shipping in our system is there anything else today? [speaker002:] no thanks for your help. Have a nice day [speaker001:] thank you, you too! [speaker001:] Hello, how are you today? [speaker002:] Every time I search for an item I get 0 results being returned, I don't know why it is happening [speaker001:] Hmm, let me look for some solutions for you. [speaker002:] okay [speaker001:] Can you try logging out of your account and back in again? [speaker002:] okay, I tried same thing still [speaker001:] Have you tried clearing your cookies? [speaker002:] Okay, that worked for me, thank you for all your help today [speaker001:] Great, you're welcome! You have a great day:] [speaker001:] Hello, how may I help you? [speaker002:] Hi, I'm having a problem with your pricing. The item I want to buy is way overpriced compared to your competitors. Amazon has these Guess Jeans for nearly half the price! [speaker001:] I am sorry to hear that. Could I have your full name or account id? [speaker002:] Albert Sanders [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] My account ID is DBYATE05IJ and my order ID is 7541381460 Can you match Amazon's price? [speaker001:] I am sorry but we cannot change the prices that are posted. Our system changes the prices on the items based on a complicated algorithm. [speaker002:] Are you sure there is nothing you can do? I've been a long time customer of you guys! [speaker001:] I would like to offer you a discount. Would you like one? [speaker002:] Yes, I would [speaker001:] Use the following promo code F9C4J [speaker002:] Well, I guess it's better than nothing. Thank you for helping [speaker001:] to get a %20 discount Can I help you with anything else? [speaker002:] Nope, that was it. [speaker001:] Have a good day. [speaker001:] Hi, what can I do for you? [speaker002:] hi there [speaker001:] How can I help you? [speaker002:] i wanted to see if my premium subscription is active sorry, the premium subscription shopping service just wanted to make sure it's active before i make any purchases [speaker001:] Ok sure. What's your name? [speaker002:] Crystal Minh [speaker001:] Thanks. What's your account ID? [speaker002:] K96WGJ8OGP [speaker001:] Great, thank you. Your subscription is indeed active. You do have an amount coming due tomorrow of $49 [speaker002:] that's the payment for the subscription then? [speaker001:] Yes, for the subscription For today you are good! [speaker002:] oh great, thanks! [speaker001:] Great. Anything else I can help with? [speaker002:] that's it, thanks again [speaker001:] Have a nice day. [speaker001:] Hi, how can I help you? [speaker002:] Anytime I am searching for items it seems to display unrelated products [speaker001:] Okay, please try to log out and log back in. Perhaps that will fix the search function for you. [speaker002:] alright that did not seem to have an effect [speaker001:] Try to clear your browser cookies, sometimes that fixes the problem. [speaker002:] that seems to have fixed it that was strange [speaker001:] Clearing cookies tends to fix a lot of weird problems. I'm glad it's working now. Do you need anything else? [speaker002:] no that was all thanks [speaker001:] Okay, have a nice day. [speaker001:] hello i need to know your refund policy hello [speaker002:] Hello, give me one second while I look up the policy. Hello, we are only able to offer refunds for products that have not yet shipped. In order to process a refund, we will need the Order ID, Username, and email address for the order. [speaker001:] Name: Crystal Minh Phone Number: 901-3947 Member Level: Gold [speaker002:] Are you wanting to initiate a refund or just know our policy? [speaker001:] no just the policy works thank you [speaker002:] Is there anything else I can help you wiht? [speaker001:] no [speaker002:] Have a great day! [speaker001:] hello, how can i help you [speaker002:] I am shopping for a gift and would like some info about overnight shipping. [speaker001:] What do you want to know about it? [speaker002:] I am looking at 3 items. 2 shirts and a pair of boots. How much for overnight shipping? [speaker001:] Well that depends on how much the package weighs. for 5 lb packages you should expect 39.99. For 10lbs or less 54.99 for packages over 10 lbs 69.99. It is all weight depended and will let you know the actual weight and cost when you check out. Do you need anymore help? [speaker002:] No, thank you. [speaker001:] Have a great day [speaker001:] Hi! How may I help you today? [speaker002:] Hi, I lost my phone so I can't get into my account with two step authentication [speaker001:] I would be glad to help with that. What is your name? [speaker002:] I'd like to be able to see my shopping history Joyce Wu [speaker001:] Can I also have your email address [speaker002:] joycewu4@email.com [speaker001:] I will have to send you an email that will allow you back into your account with a reset code [speaker002:] awesome [speaker001:] I have sent the code to your email. I will also send you a link about best security practices for your information. Is there anything else I can help with today? [speaker002:] that will be it thank you [speaker001:] You're Welcome! Have a great day [speaker001:] Hi how can I help you [speaker002:] I cannot access my account because I forgot my password [speaker001:] No proble, full name please [speaker002:] Rodriguez Domingo [speaker001:] user name please [speaker002:] I do not have my username with me right now [speaker001:] ok how about zip code and phone number and I will recover your user name [speaker002:] 69607 697-3661 [speaker001:] OK your username is RDomingo1 [speaker002:] Okay thank you for that [speaker001:] Do you have your pin or security answer? [speaker002:] Pin Number: 813171 [speaker001:] Great, here is your new password ll7o3x19t4b Anything else today? [speaker002:] Okay, thank you for helping me today That is everything [speaker001:] Have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] I think the I used the wrong card when placing my order [speaker001:] I can look in to this for you. Were you just wanting to change your payment method on an order? [speaker002:] I wanted to use the card on file [speaker001:] Can I get your full name or Account ID? [speaker002:] Joseph Banter 9700594851 [speaker001:] Thanks Joseph. I pulled up your account. Were you jsut wanting to change the payment method on an order? [speaker002:] yes I would like to change the payment on this order yes [speaker001:] Can I get the Order ID from you Joseph? [speaker002:] use the card on file instead please [speaker001:] I'll need the Order ID to verify your identity. [speaker002:] 9700594851 [speaker001:] I'm sorry, I thought that was your account ID. Can I also get your account ID? [speaker002:] yes 7KBZWAC0ZY [speaker001:] And what is the shipping status of this? [speaker002:] its in transit [speaker001:] Great, I can change the payment method to the card on file for you. One moment while I do this please. [speaker002:] thank you [speaker001:] Alright, it is all done. Is that all for you tonight Joseph? [speaker002:] it is thanks so much for your assistance [speaker001:] Glad I could help. Have a good evening. [speaker001:] Hello, how can I help you today? [speaker002:] I would like to change the phone number on my account because it is off by one [speaker001:] Happy to help, may I have your full name please? [speaker002:] Norman Bouchard [speaker001:] thanks Norman. What is your current phone number please? [speaker002:] 384-6027 [speaker001:] thanks Norman. [speaker002:] welcome [speaker001:] To verify your identity, I also need your zip code and Pin number please. [speaker002:] zip code: 46348 | I do not have my PIN number on my right now [speaker001:] how about username? [speaker002:] normanbouchard611 [speaker001:] Perfect, your data has been verified. [speaker002:] Okay [speaker001:] What is the new phone number? [speaker002:] 384-6027 384-6028 is the new number sorry about that [speaker001:] No problem. Your new phone number has been updated. is there anything else that I can help you with? [speaker002:] Okay thank you.. that is everything [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] Hi. I signed up for the premium subscription. I just want to be sure it has been applied to my account. Also how much I owe, if anything? [speaker001:] Sure, could I get your name, please? [speaker002:] Joseph Banter [speaker001:] Thanks, Joseph. I'll also need your Account ID and Order ID. [speaker002:] C2BCNQNB34 0466705602 [speaker001:] Thank you, let me just check your account here. Your subscription is currently active and you do not owe anything. Is there anything else I can do for you? [speaker002:] Nope. That is all. Thank you [speaker001:] Have a good day, and in the future you can use this link to check your subscription! [speaker001:] Hi! How can I help you today? [speaker002:] I hope someone can help me! Every time I search this site, items are always out of stock [speaker001:] I'm sure we can! What's the problem? I see [speaker002:] This has got me at my wit's end [speaker001:] I apologize about this, one moment please. [speaker002:] Shouldn't I just be able to give my money [speaker001:] We absolutely want your business. What is your account ID, or your full name? [speaker002:] My full name is Rodriguez Domingo [speaker001:] Great. I am going to right up a report to the purchasing department so that they can do a better job. [speaker002:] I hope they will! [speaker001:] Again I am sorry about these issues, is there anything else I can help with today? [speaker002:] No, not for now. Looks like eBay is my only hope. But you did everything you could [speaker001:] Great, we hope you return to acmecorp to give us your business after this is resolved. have a good day!! [speaker001:] I wanna pay my subscription fee cause I wanna keep the annual subscription active [speaker002:] if i understand correctly, you wish to pay your subscription fee today? If so, may i please have your full name and account id? [speaker001:] Yes 3TJIVRSUAV [speaker002:] I will also need your full name and order id please [speaker001:] Order ID: 5468784561 Name: Sanya Afzal [speaker002:] Thank you do you know the amount due you would like to pay? [speaker001:] no [speaker002:] the standard fee is $99 per year ok [speaker001:] yes that's fine [speaker002:] it looks like you have a fee of only $14 due tomorrow [speaker001:] okay [speaker002:] do you have a credit card # you wish to use, or do you want me to use the card on the account? [speaker001:] card on account [speaker002:] Ok, I have renewed your subscription is there anything else i can do for you today? [speaker001:] no [speaker002:] since there is nothing additional i can help you with, i wish you good day [speaker001:] Hello. How can I help you today? [speaker002:] Hi I'm wondering how wide the size small Calvin Klein shirts collar is [speaker001:] I can look that up for. One moment please. The CK small shirt has a collar that measures 14". Did you need additional information on the item? [speaker002:] Great that's all. Thanks [speaker001:] You are welcome. Have an awesome day! [speaker001:] Hello, how may I help you? [speaker002:] so when I open a package from you guys my allegedly new jeans already have a stain on them! [speaker001:] I'm so sorry for this, would you like to initiate a return? [speaker002:] that might be best as long as I get a clean one this time! [speaker001:] We can have you return the item and you get the money you payed back, is that okay? [speaker002:] ok I'd rather have it replaced [speaker001:] Can I have your full name? [speaker002:] but that's better than nothing I'm chloe zhang [speaker001:] Thank you, could I also get your email, order ID, and membership level? [speaker002:] bronze member cz702684@email.com and 1778700041 [speaker001:] Thank you. I'll need your username as well. [speaker002:] cz702684 [speaker001:] Thanks again. When was the purchase made? [speaker002:] hmm email says a week ago only just received [speaker001:] Okay great, let's get it returned now. You'll need to print a shipping label we send you. What's your address? [speaker002:] ohh email'd be better for that ya I'm 8188 woodshore newark mi 39937 [speaker001:] Thank you, and how would you like to process the return? By mail in store, or at a drop-off location. [speaker002:] hmm mail'd be best [speaker001:] Okay, you're all set, is there anything else I can do for you? [speaker002:] no that's all hon thanks for being so helpful! [speaker001:] My pleasure, have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Why does this boot is always out of stock? I am waiting for forever. [speaker001:] I'm sorry you're having trouble. I will gladly look into this issue for you. Can I first get your full name or account ID? [speaker002:] David Williams [speaker001:] What is the item that you are trying to purchase? [speaker002:] A boot for me, the boot section in general is always out of stock. [speaker001:] Oh, so it's a general issue. Okay, I will write up a report to the purchasing department to make them aware of this issue. [speaker002:] How long will it take? I can't wait forever. [speaker001:] I understand. I can't give you an exact date as to when this issue will be fixed. But they will be working on it immediately. However, I can offer you a promo code for your trouble. Would you like the promo code? [speaker002:] Definitely. [speaker001:] 9RWII is your promo code. [speaker002:] Thanks. [speaker001:] Is there anything else I can help you with? [speaker002:] That's all! [speaker001:] You're welcome! Have a great day. [speaker001:] Hi. How may I assist you today? [speaker002:] Hi I'm trying to purchase an item but I can't add it to the cart. The cart isn't updating when I try to add it [speaker001:] I'm sorry to hear that. Have you tried refreshing the page and trying again? [speaker002:] I did, but that didn't help [speaker001:] Hmm. Okay, then let's try logging out and then back into your account. Then see if the item is in your cart or if you can add it to your cart. [speaker002:] O.k. give me a second. YES that worked. It's added to my cart now. Thank you so much [speaker001:] That's great to hear. Is there anything else I can help you with? [speaker002:] That's all I needed. Thank you! [speaker001:] Have a nice day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] i need an update on my order [speaker001:] Okay, I can help with that. What would you like to know about your order? [speaker002:] it says I ordered two but i only ordered one [speaker001:] Oh, I see. Did you receive an email about this, with the wrong quantity? [speaker002:] yes [speaker001:] Okay, well let me check in our system. The email might have been a mistake, and if not, I can probably help you with a refund [speaker002:] thx [speaker001:] May I gather some information from you so that I can check your account details. I'll need your full name, account ID, and order ID [speaker002:] crystal minh ilfi4xyjzo [speaker001:] okay, and do you see an order number for your most recent purchase? [speaker002:] 6092788154 [speaker001:] Okay, it looks like the email you received was legitimate, and your order was for two items instead of one, but we should be able to clear this up Do you see the shipping status of your order? Is it "Order Received", "In Transit" or anything similar? [speaker002:] in transit' [speaker001:] I see. Well that means that the item has already left our warehouses, but I can issue you a refund for it now [speaker002:] ok that would be great [speaker001:] And then when your package arrives, if you contact customer support again, we can send you a shipping label so that you can send the unwanted item right back to us May I just ask the cost of the extra item? [speaker002:] 54 [speaker001:] Okay, your refund has been issued. Is there anything else I can help you with today? [speaker002:] thats it [speaker001:] Okay, have a great day, Ms Minh [speaker001:] Hello [speaker002:] Hi, I would like more info on a jacket I am considering buying [speaker001:] Okay, sure. What jacket are you looking at? [speaker002:] its a calvin klein jacket [speaker001:] And what would you like to know about it? [speaker002:] Is there a way to detach the hood of it? [speaker001:] The hood deatches. There are five buttons that you can use to do this. [speaker002:] great thanks. I am also wondering if there is a hidden zipper on the jacket? [speaker001:] I do not have that information, sorry [speaker002:] ah shucks [speaker001:] Is there anything else? [speaker002:] No, that is it. Thank you for the info [speaker001:] Okay, thanks for being a customer. [speaker001:] Hi! How can I help you today? [speaker002:] There are always items out of stock here! Whats the deal? [speaker001:] I'm sorry to hear you're having that issue. Can I have your full name, please? [speaker002:] Name: Joseph Banter [speaker001:] I'm going to notify the purchasing department so that they are aware of this issue. I'm sure that's been frustrating. [speaker002:] yes [speaker001:] I have notified the team. Hopefully they will resolve this quickly for you. [speaker002:] thanks [speaker001:] You're welcome! Is there anything else I can help you with today? [speaker002:] no [speaker001:] Okay, have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hey, I'm not in a rush to receive my order so if I move the shipment date to next week, can I avoid paying the shipping fee? [speaker001:] Yes, we can do that! Could I get your name, please? [speaker002:] Awesome! Joseph Banter [speaker001:] Thanks, Joseph. I'll also need your Account and Order ID. [speaker002:] YPBVKWD1Z3 2978659877 [speaker001:] Great, do you know the shipping status of your order? [speaker002:] No I don't Can you see? [speaker001:] I can't see the shipping status myself, no [speaker002:] Oh ok So could we move the shipment date? [speaker001:] We could change it to morning or evening. [speaker002:] Evening next week is fine [speaker001:] Okay, one moment, please. Okay, I'll change the time now. [speaker002:] Thanks! [speaker001:] You're all set, is there anything else I can help with? [speaker002:] That's it. Thank you. And the fee was avoided? [speaker001:] Yes [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi. My name is Rodriguez Domingo. I was wondering what the cost of gift wrapping is? [speaker001:] Sure. Let me check. The price of gift wrapping is 4.99 per item but it varies if it is oversized. You can also add a message of 300 characters. [speaker002:] Ok thanks for checking on that for me. [speaker001:] A separate message for each item must be specified. You're welcome. Anything else, Rodriguez [speaker001:] Hi! How can i help you today [speaker002:] I'm waiting on my refund I have another item to add to it [speaker001:] Sure, what is your full name or account id? [speaker002:] David Williams [speaker001:] can i please have your order id, username and email? [speaker002:] 7384124984 davidw51 davidw51@email.com [speaker001:] Thank you! What is the new item that you want to add to the refund? [speaker002:] Tommy Hilfiger Jacket [speaker001:] What was the price of hte product? [speaker002:] $54 and the refund that I'm waiting on is $100 [speaker001:] Do you need anything else? [speaker002:] I'm still waiting on the $100 refund from before thank you [speaker001:] i have added the 54 to the 100 does that work? [speaker002:] yes [speaker001:] great. do you need anything else? [speaker001:] Hello! Thank you for reaching out to us today. How can I help you? [speaker002:] I need to cancel my order. I've recently lost my job. [speaker001:] I'm sorry to hear that. Let me look into cancelling that for you. Can I get your name please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. Can you tell me what the order status is please? [speaker002:] It says "order received" [speaker001:] Perfect. Next can I get your username, email address, and the order ID? [speaker002:] Username: cm363754 Email Address: cm363754@email.com Order ID: 5994372876 [speaker001:] Thank you for all of that. I just want to verify that you want to cancel the order correct? [speaker002:] Yes, cancel the entire order. [speaker001:] Alright I have cancelled that order for you. Is there anything else I can help you with today? [speaker002:] Thanks for your help. I believe that is all for now. [speaker001:] Thank you and have a great day! [speaker001:] Hi [speaker002:] Hi, thanks for contacting Acme. How may I help? [speaker001:] i want an item, but it seems to be out of stock can i get a idea of when i cna order it [speaker002:] Oh, I'm sorry to hear that. I'll put in a report to our purchasing department, and if you'd like, I can place a back order for you, so that you will get it shipped as soon as it arrives [speaker001:] yes that would work [speaker002:] okay, may I ask your full name or your account ID to begin with? [speaker001:] Norman Bouchard [speaker002:] and which item were you looking for today? [speaker001:] Shirt Michael Kors [speaker002:] Okay, I'll put in a notice with the purchasing department, and hopefully this won't happen again [speaker001:] cool [speaker002:] and as for your back order, may I go ahead and use the credit card that you already have on file? [speaker001:] yep and the same address as well 3710 Brushwick Dr Brighton, MI 23967 [speaker002:] and the shipping details as well, I presum-ah, excellent you read my mind. Okay, you're all set for now. As soon as we get a shipment, we'll send that order right out to you [speaker001:] cool [speaker002:] Is there anything else I can help with in the meantime? [speaker001:] nope [speaker002:] Excellent, have a great day, Mr. Bouchard [speaker001:] Hello and thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi do you do price adjustments? [speaker001:] Have you found a competitor that has a better price than us? [speaker002:] Your Michael Kors Jeans are $74, but I have a 25% off coupon at Macy's. Do you honor that? [speaker001:] Let me pull up your account first. Can I have your name or account ID please? [speaker002:] Sure-my account ID is 57VRRXAQMY [speaker001:] And your name? [speaker002:] Sanya Afzal [speaker001:] I've pulled up your account Sanya. Have you already purchased the Michael Kors jeans from us? [speaker002:] Yes, here's my order ID-2141915345 [speaker001:] Thank you. Give me one moment while I locate your order. [speaker002:] thank you [speaker001:] Unfortunately, prices do change and it's outside of my control. We are unable to honor a coupon or promotion provided to you that can only be used at a competitor's store or website. Our prices change on items dynamically. [speaker002:] Ok, please cancel my order. [speaker001:] I'm sorry to hear that you would like to cancel your order. I'd be happy to give you a promotional code to use on your next order with us, instead of cancelling your existing order. [speaker002:] No, thank you. You're not willing to adjust the price, and that would be rather simple to do. Please cancel my order, as I don't plan on shopping here any longer. Thank you for cancelling my order. Have a good day! [speaker001:] Your order has been cancelled per your request. I'm sorry to hear that you'll no longer be one of our customers. Is there anything else I could help you with? [speaker002:] Other than deleting my account, no. This chat has been unproductive, so I'd prefer to just end it now, thanks. [speaker001:] Okay. Enjoy the rest of your day, Sanya. [speaker001:] Hello and welcome to AcmeCorp, how can I help you today? [speaker002:] Hi. I'm trying to buy something but my credit card won't go through [speaker001:] I'm sorry to hear that, so you're getting an invalid credit card error, I'll be happy to help you fix that. First, can I have you log out log in and try your credit card again on the site. [speaker002:] hm, that didn't work [speaker001:] Okay. Next, can I have the expiration date of your credit card, sometimes an expired card can trigger the error. [speaker002:] Ah, yes it was expired, oops I'll try another one then [speaker001:] Yes, another one should be able to work. I'm happy we got this resolved. Is there anything else I can help you with today? [speaker002:] No, thanks [speaker001:] You're so welcome, hope you have a nice day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hi! I bought a shirt for my husband but he did not like it. Sorry Can I return it? [speaker001:] Did you just order the shirt or have you already received it? [speaker002:] I already received it [speaker001:] Alright. And was there something specific about the product that he didn't like? [speaker002:] He didn't like the color He was hoping it is more like navy and not black [speaker001:] Okay. Could you provide me with your name or account ID to pull up your account for you? [speaker002:] Sanya Afzal Account ID: QM25UDBTKL [speaker001:] Thank you. Can you verify your username, email address and the order ID for the shirt please? [speaker002:] My username is sanya23 my email is: sanya23@email.com Order ID: 3272282646 [speaker001:] What membership level are you? [speaker002:] Gold [speaker001:] Great! As one of our Gold members, you do get unlimited returns. Please provide me with your shipping address so that I can send you a return shipping label. [speaker002:] 2406 2nd Ave Baltimore, NY 15712 Thank you [speaker001:] Will you make the return by mail, in store or drop off center? [speaker002:] I will drop it off at the store [speaker001:] You should be receiving the shipping label by email shortly to make your return in store. Is there anything else I can help with? [speaker002:] That's all You'be been great [speaker001:] Great, enjoy your day! [speaker001:] Hello [speaker002:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker001:] I am looking to get a refund because I changed my mind on the item I wanted [speaker002:] Of course! Glad to help you with that. Your full name, please? [speaker001:] Alessandro Phoenix [speaker002:] To confirm your purchase, may I please get your Username, Email Address, and Order ID? [speaker001:] Email Address: alessandrophoenix199@email.com Account ID: HLWYK2LQIE Username: alessandrophoenix199 [speaker002:] And your Order ID, please? [speaker001:] Order ID: 8421938205 [speaker002:] Great! How would you like to receive your refund? We can send you a gift card, add value to your account, mail out a paper check, or issue a credit to your credit card on file. [speaker001:] I would like a paper check to be mailed to me [speaker002:] Would you kindly provide your full mailing address, please? Alessandro? [speaker001:] i am here my address is 2983 1st Ave Newark, NY 81150 sorry about that [speaker002:] No worries at all! Do you know the amount of refund that you're expecting? [speaker001:] $89.00 [speaker002:] You're all set! A refund check in the amount of $89 will be posted to your mailing address. [speaker001:] thank you [speaker002:] Is there anything more I may help you with today? [speaker001:] nothing else for today thanks [speaker002:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how may I help you? [speaker002:] Hi can you please tell me the shipping date because I received an email Chloe Zhang [speaker001:] Thanks, Chloe. When was the shipping date supposed to be? [speaker002:] Tomorrow afternoon [speaker001:] Okay, I'll need your Account and Order ID to check. [speaker002:] 2268435309 Order 7U9CRUHMJA 7U9CRUHMJA [speaker001:] Okay, and now just your Username and Email. [speaker002:] chloezhang057 chloezhang057@email.com [speaker001:] Thanks so much, let me see here. We do have tomorrow afternoon as the scheduled shipping day. The email you received was in error. [speaker002:] Ok great I'm excited [speaker001:] Is there anything else I could do for you? [speaker002:] No ty [speaker001:] Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi Can you check on the shipping status of my order? I've been waiting 9 days already [speaker001:] okay, 9 days is a long time I can help with that Can I have your full name or Account ID? [speaker002:] Crystal Minh [speaker001:] You just need to check what is going on with your shipment because it's been 9 days correct? [speaker002:] yes [speaker001:] great Can I have your Username? [speaker002:] Not great, but ok crystalminh489 [speaker001:] thank you Can I also have your email and Order ID [speaker002:] crystalminh489@email.com 9474903702 [speaker001:] Ok, since it has been over a week I think the safest thing is to resend your items in case they have been lost in the mail [speaker002:] ok Please resend the items right away [speaker001:] Can I have your address [speaker002:] I mean today [speaker001:] I will send them out today! [speaker002:] 0967 Kennedy St Jacksonville, CA 48978 [speaker001:] Do you know what brand items you had ordered? [speaker002:] If they aren't delivered in 3 days, I will be filing a chargeback Guess Jeans for $79 [speaker001:] I see them here, one moment [speaker002:] I hope you aren't charging my credit card again [speaker001:] Ok, I've reordered them and they will be sent out within the hour. No your account is not being charged again. I ordered them in the Admin system [speaker002:] ok [speaker001:] I sent them expedited shipping so they should arrive within two day [speaker002:] they better [speaker001:] Sorry about the inconvenience Is there anything else I can do for you today? [speaker002:] no that was it [speaker001:] Ok, Have a good day [speaker002:] ok bye [speaker001:] Bye [speaker001:] Hello, how can I help you? [speaker002:] Hello. My spouse was saying that I should check my account because I may have 40 dollars in credits. It may have been from a promo package i got recently. [speaker001:] Okay, can I have your full name? [speaker002:] yes, it's Chloe Zhang. [speaker001:] Just to confirm, you believe that your account had $40 in credits added to it? [speaker002:] yes, I was just checking to see. [speaker001:] I'm afraid that your spouse must have been mistaken, no credits were added to your account. [speaker002:] oh ok, thanks, figured id check. [speaker001:] No problem, is there anything else you need today? [speaker002:] He doesn't know what he's talking about. nope that is it, thanks. [speaker001:] Okay, thank you and have a nice day. [speaker001:] I was curious about a pair of tommy hilfiger boots [speaker002:] How can I help you? [speaker001:] Can you check if size 9 is in stock the websites says unavailable [speaker002:] Size 9 in what? [speaker001:] tommy hilfiger boots [speaker002:] Oh, I'm sorry I see that now. [speaker001:] no worries [speaker002:] Can I have your name to pull up your account? [speaker001:] David Williams [speaker002:] Thanks! I am going to write up a report to let our purchasing department know. [speaker001:] Alright thank you [speaker002:] Is there anything else I can do for you today? [speaker001:] good afternoon, how can I help you? [speaker002:] Hi. I was hoping you could tell me the status of my refund. [speaker001:] sure one moment ok, would you give me your full name or account ID [speaker002:] My name is Alessandro Phoenix. [speaker001:] additional to this would you give me the order ID, username and email please [speaker002:] Order ID: 9457548523 Username: aphoenix058 Email Address: aphoenix058@email.com [speaker001:] everything in order, let me check how the return is currently [speaker002:] Thank you! [speaker001:] ok, currently the refund is in progress and the payment method is being processed online. [speaker002:] Oh perfect. I just wanted to make sure it was in progress! [speaker001:] not problem a pleasure to help you [speaker001:] hi [speaker002:] Hi! How may I help you? [speaker001:] i want more details about jeans [speaker002:] Sure, give me one moment. Is there anything specific you'd like to know? [speaker001:] this is cloth color is fated or not fated [speaker002:] The jeans come in a variety of fades and colors. You can get jeans that are really faded or not faded at all. Does that answer your question? [speaker001:] yes [speaker002:] Great! Can I help you with anything else? [speaker001:] no thank you [speaker002:] I'll go ahead and end the chat, then. Thank you so much for shopping with us! [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] HI! Every time I search on your website it says 0 results found. [speaker001:] OK. I will look into that. One moment. Please try logging out and then back in again. Let me know if that does the trick. [speaker002:] ok one sec [speaker001:] ok [speaker002:] that did not work [speaker001:] OK. Let's try something else. Try cleaning out the cookies and let me know if that does it. [speaker002:] ok hold on [speaker001:] ok [speaker002:] oh that actually worked. Thank you [speaker001:] Great! Anything else I can help with? [speaker001:] an item I need is out of stock [speaker002:] Hi, thanks for contacting Acme customer support. I can look into that for you. May I start by getting your full name? [speaker001:] albert sanders [speaker002:] What item did you need help with? [speaker001:] jacket from Tommy Hilfiger [speaker002:] Got it. I'm going to send a message to our purchasing department to let them know that we are out of this item. [speaker001:] thank you [speaker002:] They're very responsive and it should be back in stock very soon. Is there anything else that I can help you with today? [speaker001:] no, thanks [speaker002:] Thanks for shopping with Acme. Have a pleasant day! [speaker001:] Hello, how can I help you? [speaker002:] yes i was charged for an order that i never bought [speaker001:] Let's take a look at that Can I get your full name or account ID [speaker002:] Albert Sanders and account id AFGT456GH [speaker001:] Thanks. Can I also get your username, email, and order ID? [speaker002:] albertsanders212, email is albertsanders212@email.com and my order id is 6593455120 [speaker001:] Hello, it does look like this was an error on our part. How much was the order for? I will go ahead and refund you for the purchase [speaker002:] it was $49 [speaker001:] Thanks, I went ahead and refunded you for that purchase Anything else you need? [speaker002:] thank you that will be all [speaker001:] Have a great day [speaker001:] Hello, how can i help you today [speaker002:] I got charged twice for a subscription [speaker001:] Okay sorry about that, could i get your full name account ID and order ID please [speaker002:] SRULI74VDQ and 4173850065 [speaker001:] Okay looks like you were charged twice. How much were you charged so i can go ahead and refund you [speaker002:] I'm not sure [speaker001:] Okay well standard sub fee is $99 so i will refund that. Is there anything else i can help you with today [speaker002:] that's all, thanks [speaker001:] Awesome, have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I love the Hilfiger boots you have on your site but I just have a quick question [speaker001:] Sure, what would you like to know? [speaker002:] Do the boots come with a warranty? [speaker001:] Our boots are warranted to be free of any defects in workmanship or the material for 12 months. We do not have a warranty against regular wear and tear, but we pride ourselves in the quality of our boots and trust they will hold up well! [speaker002:] Great! thank you. That will be all today [speaker001:] Thanks, you have a great day! [speaker001:] Hello. How may I assist you today? [speaker002:] hi i want to look at my shopping history but i forgot what my username is [speaker001:] I can help you recover your username. What is your full name? [speaker002:] my name is chloe zhang [speaker001:] I also need 2 of the following. Zip code, phone number, or email address. [speaker002:] my zip is 50438 and my phone is 652 516 1628 [speaker001:] I am having trouble finding your phone number in our system. What is your email address? [speaker002:] chloez90@email.com [speaker001:] Got it. Thank you for that information. Your username is czhang1 Is there anything else I can help you with today? [speaker002:] that is all i need thank you for your help [speaker001:] We appreciate your business. Have a wonderful remainder of the day! [speaker001:] Hi. How can I help you? [speaker002:] I am trying to use my promo code and it keeps telling me that it's invalid. [speaker001:] Ok. Can you tell me your name or your account ID? [speaker002:] Sanya Afzal [speaker001:] How long ago is the promo code from? [speaker002:] I got it 5 days ago [speaker001:] Ok it seems there was a problem with that promo code so I will send you a new one Here's a promo code for 20% off your next purchase. 0P2TS [speaker002:] Great. Thank you. [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] No, that's all [speaker001:] Ok, I'll end this chat now. Have a great day. [speaker001:] Hello, I would like to get an extension on my account as I do not have the funds right now to pay it [speaker002:] Ho, what can I do for you? Oh okay, let me check. Can I have your name? [speaker001:] David Williams [speaker002:] Okay, can I have your account ID and order ID? [speaker001:] MQWZHH9EP4, 0256679091 [speaker002:] what is your membership level? [speaker001:] guest [speaker002:] So unfortunately, I cannot extend the payment. I can let a manager know and they might be able to help you [speaker001:] Yes please [speaker002:] Can I have your number for them to contact you? [speaker001:] 581-6468 [speaker002:] Okay a manager will be contacting you shortly [speaker001:] Thank you [speaker002:] Is there anything else I can help you with? [speaker001:] That is all I needed [speaker002:] Have a nice day [speaker001:] Hi, how are you doing today? [speaker002:] I want to know status of account, I think in missing 40$ worth of credits. [speaker001:] Ok, I can look into that for you. What is your name? [speaker002:] Chloe Zhang This credit came from a previous purchase [speaker001:] Does it look like the payment method was incorrect?Or was there a fee added that you're unsure about? Let me look in the system and see if I can figure it out, one moment please. [speaker002:] No I don't see anything No problem [speaker001:] It actually looks like it might be a problem with the website. Do you mind logging out and logging back in again, and then checking if the credit is still missing? [speaker002:] Ok, log in Ok I see it now The $40 is in my account [speaker001:] Ok great! Is there anything else I can help you with today? [speaker002:] No that's it [speaker001:] You have a great day! [speaker001:] Hello, how can i help you [speaker002:] I wanna see my order status online. [speaker001:] You want to see the status of your order? [speaker002:] I cant access my username so I cant see the status [speaker001:] Do you want help accessing your account? or just order status? [speaker002:] both [speaker001:] Are you wondering about shipping status? [speaker002:] yes but I wanna get into my account. I am Albert Sanders. [speaker001:] Okay let me pull up your account. Are you trying to recover username? [speaker002:] yes [speaker001:] So you have your password? [speaker002:] no username is alberts1.. I forgot password actually [speaker001:] Okay, then lets recover your password. I will have to make you a new password so you can get into your account. [speaker002:] Okay [speaker001:] Can I get your pin number [speaker002:] I dont have it I can just say I am a silver member [speaker001:] Do you have an answer to one of your security questions? [speaker002:] no Name: Albert Sanders Phone Number: 018-8757 Member Level: Silver Email Address: alberts1@email.com Username: alberts1 Order Statement Address: 1716 Circle Drive Monterey, MI 24667 all I got [speaker001:] Okay, I have generated a password for you it is: whfu3sx5n5h you should be able to log in now.. do you need anymore help? [speaker002:] no [speaker001:] okay have a great day. [speaker001:] Hello. I would like to return these jeans. They are the wrong color. [speaker002:] What is your full name or account ID? [speaker001:] My full name is Crystal Minh [speaker002:] What is your username? also please provide your email, and order id [speaker001:] It's cminh016 [speaker002:] What is your email and order id [speaker001:] my email is cminh016@email.com here's my order ID 4938513888 [speaker002:] What is your preffered refund method? [speaker001:] can you return it to my debit account? [speaker002:] options are gift card, add value to your account, paper check or return to credit card [speaker001:] return to credit card Hello? [speaker002:] What is your account id [speaker001:] My account ID is 44561 [speaker002:] What is the dollar amount of the purchase? [speaker001:] 64 [speaker002:] DO you need help with anything else? [speaker001:] Nope, that's it. [speaker002:] have a great day! [speaker001:] Hi, how may I help you today? [speaker002:] My shipping costs were very high. Coul you tell me why? [speaker001:] Sure, I can help with that. Could I please have your name? [speaker002:] Rodriguez Domingo [speaker001:] Hi, Rodriguez [speaker002:] Hi [speaker001:] Would you like to cancel your order and get a refund due to high shipping costs? [speaker002:] Yes please. [speaker001:] Okay I can help you with that, could I please have you username, email, and order ID? [speaker002:] rd148549 rd148549@email.com 666490675 [speaker001:] Okay, let me enter that in here... There seems to be a problem with your order ID, are you sure you entered it correctly? [speaker002:] 6664960615 [speaker001:] Oh perfect, your purchase has been validated. I'm looking into the order status now [speaker002:] OK cool thanks [speaker001:] Do you have the shipping status on hand? [speaker002:] delivered [speaker001:] I'm sorry but we are unable to offer you a full refund. We can refund part of the shipping fee though. [speaker002:] How much? [speaker001:] We can refund $8 of the shipping [speaker002:] How about if I do an exchange. Will you refund the whole amount? [speaker001:] You'd like to refund the item due to slow shipping? [speaker002:] Expensive shipping [speaker001:] Okay, what refund method would you like to use? Gift card, account balance, check, or credit card? [speaker002:] account balance [speaker001:] Okay, I'm entering it in now. [speaker002:] How about I keep the item and pay the full shipping, but you send me another item with no shipping ocsts? [speaker001:] No, but we can refund the shipping of your original order and you can use that money towards the shipping of your next purchase [speaker002:] Sounds like a deal [speaker001:] Perfect, your refund has been sent, is there anything else I can do today? [speaker002:] I thought we were going to do a full refund [speaker001:] I'm sorry, sir, that's the most we can refund. [speaker002:] Ok. I'll settle for it [speaker001:] Thank you for your patience, is that all today? [speaker002:] YEs [speaker001:] Have a good day [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi, my name's Alessandro Phoenix I have a refund pending, but I just want to double check on the status [speaker001:] Okay, Alessandro. I can help you with that. Can you verify your username, email address and the order ID? [speaker002:] sure alessandrophoenix263 alessandrophoenix263@email.com 8023299888 [speaker001:] Thank you. Your refund that was processed online, is complete and was credited to the method of payment used when placing the order. [speaker002:] Oh, I see. It must just be a delay at my bank, then probably due to the holiday weekend [speaker001:] Yes, it may take a few days to appear in the account dues to the holiday. Is there anything else that I can help you with today? [speaker002:] No, that was everything. Thank you very much [speaker001:] You're welcome. I hope you enjoy the rest of your day! [speaker001:] Hi, im trying to use my crredit card when checking out but i keep getting an invalid error [speaker002:] Hello! I'll be glad to assist you with that today. Would you please try re-entering your credit card information again, to see if the error persists? [speaker001:] okay, i re-entered the information and same error message popped up [speaker002:] I'm so sorry about that. May I get your first name, please? [speaker001:] Albert Sanders [speaker002:] Albert, thank you so much for your patience. May I ask you to please log out of your account and log back in again to see if that helps? [speaker001:] OKay, i logged out backed out and that cleared up the error message, thank you for helping me [speaker002:] You're very welcome! Is there anything more I can help you with today? [speaker001:] No that was everything, have a great day [speaker002:] Thank you, you too! [speaker001:] Hi [speaker002:] Welcome to AcmeBrands. How may I help? [speaker001:] i was wondering if i could check on my pacakages shipping status i never recieved it [speaker002:] OK. I can help. [speaker001:] and its been 9 days [speaker002:] What is your full name and account ID I will also need username email address and order id Hello? [speaker001:] Chloe Zhang XUBSECYMAZ chloez57@email.com 6346358098 [speaker002:] OK. I have pulled up your account And the username? OK. I have validated It has been a while so I will ship a new order [speaker001:] wow thank you! [speaker002:] What is your full address [speaker001:] 8431 Circle Drive Jacksonville, WA 48593 [speaker002:] What is the brand and type of item? [speaker001:] Boots Brand Guess and jeans [speaker002:] OK. I have sent it out. Anything else? [speaker001:] Tommy hilfigure and Jacket Calvin Klien cool, those are the items thanks! thats it [speaker002:] Thanks! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Yes i was browsing the website but its running really slow today trying [speaker001:] Oh no I am sorry to hear that. Is it the website in general or are you having issue with the searchcart function? [speaker002:] the website in general [speaker001:] Ok, lets try a few things. First, can I have you please check another website to rule out a possible connection issue? [speaker002:] other sites running fine [speaker001:] Can you please close down the tabs in your browser and make sure all background programs are not running as well? [speaker002:] ok,one sec yes! that seemed to fix the problem. Thank you so much for your help [speaker001:] Great, is there anything else I may help with today? [speaker002:] That will be all today [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how can I help you? [speaker002:] Hi I'm curious about the status of my subscription I should have a premium subscription and I'd like to keep it [speaker001:] May I have your full name and account ID? [speaker002:] Joyce Wu Account ID: 5GI2BKXPH7 [speaker001:] And do you have an order ID? [speaker002:] 6537620649 [speaker001:] My system shows your account has expired. You can renew with a $14 dollar payment within 3 days. [speaker002:] Oh, I see I will pay it tomorrow then [speaker001:] I have sent you a link which will provide you with account information. Do you have a username? [speaker002:] yes [speaker001:] Ok, great. Is ther anything else I can assist you with? [speaker002:] No, that's it for now [speaker001:] Have a great day. [speaker001:] hi how can i help you? [speaker002:] I would like to change my shipping order because some things have changed [speaker001:] you want to change your shipping on a current order? what is the change please? [speaker002:] yes, i would like to change the boots i ordered from brown to the black pair [speaker001:] i see. what is your name please? [speaker002:] Alessandro Phoenix [speaker001:] thank you. Now, I need the shipping status for the order [speaker002:] ok [speaker001:] can you tell me what it says on your order please? [speaker002:] oh i see its saying out for delivery [speaker001:] ok. let me try and validate that. I need your username email & Order ID [speaker002:] give me a sec My Username is ap133751, email is ap133751@email.com and my order id is 9466152700 [speaker001:] thanks [speaker002:] welcome [speaker001:] hmm, can you check that email? it is not recognized ap133751@email.co [speaker002:] ap133751@email.com, sorry for that [speaker001:] no my mistake that is all fine so we need to change to the black boots, correct? [speaker002:] yes thats correct, some how i was ordered the wrong color [speaker001:] so sorry. that has been updated. is there anything else? [speaker002:] thank you so much, that will be all [speaker001:] thanks have a nice day [speaker001:] Hi, how can I help you today? [speaker002:] Hi! I bought a shirt on March 23rd but I change my mind Can I return it? My name is Rodriguez Domingo [speaker001:] One moment. Yes, So you want to return your shirt because you changed your mind? [speaker002:] yes [speaker001:] Ok, do you already have the shirt in your home or do you just need to get a refund for the shirt? [speaker002:] I just need a refund [speaker001:] ok, great Can I have your email, username and Order ID? [speaker002:] rodriguezd528@email.com Username: rodriguezd528 Order ID: 6019976104 [speaker001:] thank you Do you know your Account ID? [speaker002:] MFRRQLJCYD [speaker001:] Ok, great. How would you like your refund? I can add it to your account... put it on your credit card... [speaker002:] Just add it to my account please [speaker001:] ok. Do you know how much money you should get? [speaker002:] $94 [speaker001:] Ok, $94 has been refunded to your account! Can I help with anything else? [speaker002:] Thanks Appreciate it That's a;; all [speaker001:] you're welcome [speaker002:] Have a good one [speaker001:] Have a good day too [speaker001:] Hello, how can I help you today? [speaker002:] My situation has changed so I would like to change the shipping address on my order. [speaker001:] I'd be happy to help you with that. Can I please get your full name or Account ID? [speaker002:] Crystal Minh [speaker001:] Let me just pull up your account Crystal. [speaker002:] ok [speaker001:] Do you have the shipping status of your order? [speaker002:] delivered [speaker001:] And just to clarify, you wanted this shipped to a different address Crystal? [speaker002:] yes [speaker001:] To validate the purchase I will need your username, email address and account ID. [speaker002:] cminh972 cminh972@email.com I6H9EN83SD [speaker001:] Do you also have your Order ID? [speaker002:] 9653044120 [speaker001:] Great. Since this order has already been delivered I will have to send out a new one to the correct address. [speaker002:] ok [speaker001:] Alright, it has been done. Is there anything else I can help you with today? [speaker002:] No, thank you [speaker001:] Thanks Crystal. Enjoy your day. [speaker001:] Hi. How may I help you? [speaker002:] This is David Williams I've been charged for some boots from Acme, but I never ordered anything [speaker001:] Let's check, may I have your account ID and Order ID to verify? [speaker002:] I was a guest there the last time I used the site, so I don't have an account ID but the order ID for this was 1562539146 [speaker001:] What is your membership status? [speaker002:] Guest [speaker001:] Then I'm sorry, our servers indicate this was not an error and I cannot do anything to fix it. [speaker002:] You can't do anything about it? [speaker001:] No, we have been told this was not an error and cannot remove the charge. Very sorry. [speaker002:] Okay, I guess I'll come back when the package arrives [speaker001:] Of course, you may return it if you wish. Would there be anything else today? [speaker002:] No, that should be all for today, thanks [speaker001:] Have a great day! Sorry for the issue. [speaker001:] Hello, how can I help you? [speaker002:] I cannot access my account because I forgot my password [speaker001:] Okay, I can help you retrieve it Can I get your full name or account ID, please? And also your username, please [speaker002:] Rodriguez Domingo Username: rdomingo615 [speaker001:] Okay, I can generate a new password for you First I need to verify your identity [speaker002:] ok [speaker001:] Would you rather provide your PIN or answer your security question? [speaker002:] Security Answer: Martinez [speaker001:] Your new password is 34izfdeq5gr Is there anything else I can help you with? [speaker002:] okay, that is everything [speaker001:] Have a nice day! [speaker001:] Hello. How can i help you today? [speaker002:] Hi I have a problem accessing my account. My phone that was used for 2 factor authentication broke. Can you help? [speaker001:] Yes This is definately something we can help with You wish to reset your two factor authentication? [speaker002:] or figure out a way to log in because my phone doesn't work [speaker001:] If your phone is broken we will need to reset two factor authentication in order for you to log in [speaker002:] ok [speaker001:] Can I get your full name and account ID? [speaker002:] Alessandro Phoenix AZSFKI8DJS [speaker001:] Can you please provide me with your email address as well? [speaker002:] aphoenix6@email.com [speaker001:] Can you confirm your PIN number? [speaker002:] 632548 [speaker001:] I have sent a reset code to the email address on file [speaker002:] ok thanks [speaker001:] Also I have sent a link with best practices to help you avoid this problem in the future. Is there anything else I can help you with today? [speaker002:] that's it [speaker001:] All right. Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi I have an issue with my shopping cart [speaker001:] What is your issue with the shopping cart? [speaker002:] I've been trying to add some jeans but my cart isn't updatinng with it [speaker001:] Let me help you with that. [speaker002:] ok [speaker001:] Can you refresh the page and try again? [speaker002:] Hold on let me try no it didn't work [speaker001:] Ok. Can you log out and then log back in, and try to add the item to the cart again? [speaker002:] ok hold onn hey that worked! that seems strange no? [speaker001:] Thats great that it worked. No, it happens once it a while. [speaker002:] oh ok gotcha [speaker001:] Can I help you with anything else? [speaker002:] that's it thanks! [speaker001:] Have a good day [speaker001:] Hello How can I help you today? [speaker002:] i was wondering what color are the laces in the tommy hilfinger boots? [speaker001:] Okay let me look that up just a moment. Hope you are having a good day. The laces are Black or brown depending on the color of the boot. Is there anything wlse I can help you wit? Was that all you needed today? [speaker002:] nope, thanks [speaker001:] Thank you and have a great day! [speaker001:] Hello, what can I do for you today? [speaker002:] I believe I was incorrectly charged for shipping [speaker001:] Okay, in what way do you mean? [speaker002:] it was higher then expected [speaker001:] Okay give me a moment and let me see what I can do Are you looking for a refund or would you like to slow your shipping to reduce the charges? [speaker002:] I wantted to have it waived but atleast reduced [speaker001:] Okay, can I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] And your username, email, and order ID? [speaker002:] aphoenix481@email.com 6411871709 aphoenix481 [speaker001:] Okay, what's the shipping status of your order? [speaker002:] In Transit [speaker001:] Would you like us to cancel the order then? [speaker002:] cancel it and make it take longer so it's cheaper [speaker001:] Well if that's the case, give me a moment. I asked you if you'd like that near the start, and we should be able to do it without cancelling the order, but I'd have liked to know that sooner. Can I have your account ID? [speaker002:] QPUANR9MIY i did say reduced, I can't know exactly what you need sorry. [speaker001:] What's your membership level? [speaker002:] Silver [speaker001:] Okay, since it's already In Transit I can't slow the shipping, but since you're silver I can refund the fees as a credit to your account. [speaker002:] thanks have a good day [speaker001:] Is that all I can do for you? [speaker002:] yes, thanks for the help [speaker001:] Then have a good day! [speaker001:] Hello! Thank you for contacting us today. How can I assist you? [speaker002:] Hi I was trying to log into my account but I forgot my username and cannot access it now I was hoping you could help me with that [speaker001:] Absolutely! Can I get your name please? [speaker002:] David Williams [speaker001:] Thank you, David. I just need to verify your identity quickly. Can you please provide me with your zip code and phone number? [speaker002:] 68259 971-4293 [speaker001:] Perfect! Okay. David your username is dwilliams1. [speaker002:] Thank you so much [speaker001:] Is there anything else that I can help you with today? [speaker002:] Thats all. Thank you [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, my name is Joseph Banter and I am wondering about my subscription status [speaker001:] What is it you're wondering? [speaker002:] I want to keep my subscription, so if I have any balance due I want to pay it and activate my subscription [speaker001:] So are you just looking to pay your bill? [speaker002:] Yes, if I have a bill. I'm not really sure if my subscription is even active right now [speaker001:] So would you like to check it's status instead? I can do that for you. [speaker002:] Yes, exactly [speaker001:] Okay can I have your account and order ID's? [speaker002:] My account ID is 1RSYZLZPXV and my order ID is 6528435658 [speaker001:] Okay, it's still active through today, but today is the due date. You owe $55. I'm assuming you'd like to pay that? [speaker002:] Oh okay, yes I'd like to pay that. Can you charge the card on my account? [speaker001:] Yes. Now for future reference I'm going to send you a link to where you can look all this up on your own. [speaker002:] Okay thank you, I'll use that next time [speaker001:] And just to be sure, you have access to your username? [speaker002:] I actually forgot my username, I usually use my email to log in. [speaker001:] Well you'll need that. Luckily I have it right here. It's jbanter1 [speaker002:] Oh, great! Thank you! I'll make a note of that [speaker001:] Is there anything else I can do for you? [speaker002:] No, that was it. Thank you for the help! [speaker001:] Then have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi. I want to know more about these michael kors jeans Could you tell me how often they need to be washed? [speaker001:] I would be glad to answer that for you. Please give me a moment to look up that information. If you plan to wear these jeans about 2 or 3 times a week, washing them once a week is recommended. We also recommend that you do not wash them too often, in order to preserve the color. But of course, if you engage in sports activities or other heavy-duty activities, we suggest washing your jeans right away. [speaker002:] Oh, I see Thanks [speaker001:] You are welcome. Are there any more questions I can answer for you today? [speaker002:] No, that's all today [speaker001:] Thank you. Have a great day! [speaker001:] Hello how can I help you today? [speaker002:] Hello, I would like to check the status of my order as there seemd to be an extra fee that was added for no reason [speaker001:] Okay, and how did you learn about this fee? [speaker002:] I saw it on my billing invoice [speaker001:] Okay, can I have your full name? [speaker002:] Chloe Zhang [speaker001:] And can I have your account and order ID's? [speaker002:] KSZ51BEKWZ, 2367913276 [speaker001:] Okay, let me check the system. Okay, can I ask your membership level? [speaker002:] gold [speaker001:] Well it looks like there was a mistake on our end, and we'll get that extra charge off for you ASAP [speaker002:] Thank you very much [speaker001:] How much was the offending charge? [speaker002:] 10.99 [speaker001:] Okay, it's dealt with and hopefully this never happens again, Is there anything else I can do for you today? [speaker002:] That is all [speaker001:] Well then have a nice day! [speaker001:] hello how can i help you? [speaker002:] Hello, I would like upgrade to overnight delivery for the order I placed [speaker001:] sure what is your name also your account and order id [speaker002:] Norman Bouchard PTTOKPCGVR, 2370592857 [speaker001:] What is your shipping stauts? [speaker002:] Order receoved [speaker001:] What is your membership level? [speaker002:] gold [speaker001:] Good news! you get upgraded for free [speaker002:] That's great! [speaker001:] You're all set [speaker002:] Thank you very much [speaker001:] have a good day [speaker001:] Hello! How may I help you? [speaker002:] Hi! Can you help me return an item please? [speaker001:] Oh yes! May I have your full name and account ID please? [speaker002:] Great! I'm Alessandro Phoenix Account ID is GUIGIDEUG [speaker001:] Thank you. Why are you wanting to return this product? [speaker002:] I bought it to help me blend into the snow, but it's the wrong color [speaker001:] Oh that's not good. May I have your username, email address, and order ID? [speaker002:] Yea, a white one would have been better alessandrophoenix224 alessandrophoenix224@email.com [speaker001:] Ah yes unless people are relieving themselves outside. [speaker002:] Order ID is 7350831975 [speaker001:] What membership level are you? [speaker002:] Guest [speaker001:] Thank you. When was your purchase date? [speaker002:] It was 2020-03-12 [speaker001:] Do you still have your receipt? [speaker002:] I do! [speaker001:] Oh great! We can return the item with the receipt. [speaker002:] Oh that is such a relief [speaker001:] May I have your address to print out a shipping label? [speaker002:] 7417 Circle Drive La Fayette, CA 20442 [speaker001:] Thank you. How would you like to process your return? Mail, in store, or drop off center? [speaker002:] I will bring it into the store that way I can get the other color [speaker001:] Great! We have your return all set up Is there anything else I can help you with? [speaker002:] Perfect! That's it for today, thank you [speaker001:] Have a great day. [speaker001:] Hello, how can I assist you today? [speaker002:] Hello, do the Michael Kors jeans come in a smaller size? [speaker001:] Let me look in to this for you. [speaker002:] thank you [speaker001:] Are you wondering if there are other sizes that are not listed on the website? [speaker002:] yes, smaller sizes [speaker001:] Who am I speaking with today? [speaker002:] this is David Williams [speaker001:] Thanks David. Did you order a pair and they are too big? [speaker002:] No I did not order yet, just wondering if the pants come in smaller sizes. [speaker001:] Let me see what information I can find for you. The sizes available are exactly as listed on the website. If they are listed as empty they are out of stock. Jeans are refilled at the beginning of every month, so if you need a smaller size you could check back then. [speaker002:] ok thank you [speaker001:] Is there anything else I can help you with? [speaker002:] no that is all [speaker001:] Great, have a good day, David. [speaker001:] Hello, how may I help you today? [speaker002:] I seem to have forgotten my username, can you help me? [speaker001:] I can certainly help you recover your username. Can you please tell me your full name or account ID? [speaker002:] Chloe Zhang [speaker001:] Can I also have your zip code and phone number please? [speaker002:] 95495 716-1078 [speaker001:] Thank you. Your username is czhang1 Is there anything else I can help you with today? [speaker002:] no that was everything thank you [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hi and welcome to AcmeCorp, how can I help you today? [speaker002:] Everything and never looking for is out of stock. It is so annoying! [speaker001:] I'm so sorry to hear that, let me look into this for you. Can I have the full name on your account? [speaker002:] Albert Sanders [speaker001:] Thanks, I will let the purchasing department know about this for future reference. [speaker002:] Alright, I really hope this gets better. [speaker001:] Okay I have let them know to check into this. Hopefully, we can get our items back in stock for you. Is there anything else I can help you with today? [speaker002:] No, that's all I needed [speaker001:] Great, hope you have a nice day! [speaker001:] Hello and thank you for waiting. How may I help you this afternoon? [speaker002:] I ordered a jacket and it's the wrong size. I need to see about returning it [speaker001:] I can assist you with that. Can I have your full name? [speaker002:] Joyce Wu [speaker001:] Thank you Joyce. I will also need the following from you: Username, E-mail and Order id. [speaker002:] Username: jwu95941 Email Address: jwu95941@email.com Order ID: 4679286756 [speaker001:] Thank you, I have pulled up the transaction. Could you tell me what your membership level is? [speaker002:] Silve silver [speaker001:] Great. Ane when was the purchase made? [speaker002:] 09242019 [speaker001:] Unfortunately at your current membership level you have a six month limit on returns, so this transaction has expired. [speaker002:] So there's nothing that can be done? [speaker001:] I am afraid it cannot be returned. However, I can ask the purchasing team to contact you about exchanging it for the correct size. Would you like me to go ahead and do that? [speaker002:] Oh yes please [speaker001:] Alright, you will get a response within the next few days about an exchange. Did you need help with anything else today? [speaker002:] Nope that's all. Thank you [speaker001:] You are welcome. Have a wonderful day. [speaker001:] Hello [speaker002:] Hello, how may I help you today? [speaker001:] I am thinking about buying this Guess shirt can you tell me what materials this shirt is made of? [speaker002:] Of course, let's see what we can find out. So here is what I have found out for you. Generally shirt fabric is made out of 100% natural fibers like cotton, linen, wool or a blend. The most popular blend is 90% cotton 10% linen. [speaker001:] Oh I see. Thank you. [speaker002:] The label will verify but almost certainly it is 90% cotton 10% linen that is 97% of our stock in shirts. [speaker001:] ok, thank you for your help [speaker002:] Is there anything else I can help you with today? [speaker001:] no. that was all [speaker002:] You have a wonderful rest of your day! [speaker001:] Hello. How can i help you today? [speaker002:] Hi I have a question about my account [speaker001:] Okay. I'd be more than happy to look into this for you what is the question? [speaker002:] I have a premium subsciption but I don't remember when it expires. Can you check on that for me? [speaker001:] I'd be more than happy to just one moment please Just to clarify you wish to know your subscription date expires or the date you would need to pay to renew it? [speaker002:] yes to both if it expires soon I want to pay it [speaker001:] Okay. Can I get your full name and account ID? [speaker002:] Rodriguez Domingo XAEFXK6UNT [speaker001:] great and can i get the order id for your subscription? [speaker002:] 3877901283 [speaker001:] Okay It looks like your subscription expires or is due tomorrow [speaker002:] ok didn't realize it's so fast can you pay it for me with the card I have on file? [speaker001:] I've also sent you a link that you can use in the future to view your subscription status The amount due is $55 would you like to pay it today? [speaker002:] I do [speaker001:] Can I use the card on file? [speaker002:] you can [speaker001:] Great your subscription has been paid Is there anything else I can do for you today? [speaker002:] that's it thanks [speaker001:] Have a great day! [speaker001:] hi [speaker002:] how may i help you [speaker001:] You guys charged my credit card even though I didn't buy anything you need to refund me right now [speaker002:] i see, so you were charged for an item you did not order? i can assist with that today [speaker001:] yes [speaker002:] first i need you full name to pull up the account [speaker001:] Alessandro Phoenix [speaker002:] I also need your username, email, and the order id to pull up the status [speaker001:] username is aphoenix262 aphoenix262@email.com order id 7112222166 [speaker002:] thank you. ok, what was the amount you were charged, it seems it was an error on our end, that i can refund now [speaker001:] $49 [speaker002:] ok, i have fixed the erroneous charge for you it should be returned to your primary payment method shortly is there anything else ican help with today? [speaker001:] can you send me an email confirmation [speaker002:] certainly [speaker001:] thank you [speaker002:] all set, will that be all [speaker001:] yes [speaker002:] have a good one [speaker001:] Hi [speaker002:] Thank you for contacting AcmeBrands. How can I help you today? [speaker001:] i was trying to search for an item but every time there are 0 results being returned. I have no idea what is going on and it is very frustrating [speaker002:] Have you tried to log out and log back in? [speaker001:] i have. But it hasn't helped [speaker002:] OK, have you tried clearing your cookies? [speaker001:] Let me try and do that It worked. Thank you [speaker002:] Great, is there anything else I can help you with today? [speaker001:] That is all. Thanks for your help [speaker002:] Thank you, have a great day! [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Hi, I was just checking to see if you had a jacket in a size Small. its the Calvin Klein jacket for $89 [speaker001:] Sure thing. Let me try to find that information for you. [speaker002:] thanks [speaker001:] I'm happy to tell you that our jackets come in several sizes including small. If the small listing section is empty it means we are currently out of stock but we usually refill at the end of the month, depending on the season. [speaker002:] oh wonderful! I am getting it for my niece:] [speaker001:] Checking back around the end or beginning of the month would be your best bet if a size is currently out of stock Ah thats great to hear. I hope she enjoys her gift! Was there anything else I could help you with? [speaker002:] oh that is a great tip! I will check back in two weeks! no you have been wonderful [speaker001:] Thank you! and thank you for shopping with us. Have a great day! [speaker001:] No, that is all. Thanks for your help. [speaker002:] Hello, how can I help you today? [speaker001:] Hello! Would you be able to advise me on how I can wash the Tommy Hilfiger jacket? [speaker002:] You can wash it with your other clothing in a washing machine. [speaker001:] Great, thank you. Can it be put in the dryer? [speaker002:] Dry in low heat to avoid shrinking however. [speaker001:] Thank you! I am thinking of purchasing it. Is there anything else I should know about it? [speaker002:] What additional information are you looking for? [speaker001:] Are other customers happy with it? [speaker002:] If anyone is unhappy there are different return policies based on your membership level. [speaker001:] Great. Thank you! [speaker002:] Can I help you with anything else today? Have a wonderful day! [speaker001:] Hello How can I help you? [speaker002:] hi i wanted to know my status of my subscription i want to know if my subscription is active [speaker001:] I will be glad to help you with that. Could I have your full name or account id? [speaker002:] Alessandro Phoenix [speaker001:] Could I have your account id and order id? [speaker002:] Order ID: 5459095382 Account ID: SLJAQ9LAXR [speaker001:] Your subscription is not currently active. [speaker002:] okay thank you thats all i needed to confirm [speaker001:] You are welcome I hope you have a nice day. Goodbye [speaker001:] good afternoon, how can I help you? [speaker002:] Hi, I am trying to order this shirt, but my credit card won't seem to go through. [speaker001:] oh, Let's do a series of steps and see which one could solve your problem. To verify, have you already tried to log out of your account and log back in? [speaker002:] I did that just a moment ago. [speaker001:] ok, so you also try to put the card data again? [speaker002:] I just put the card data back in again. I must have mistyped, because this time it worked. [speaker001:] I am glad to hear all set then [speaker002:] Thank you so much [speaker001:] a pleasure to help you [speaker001:] Hello, how can I help you today? [speaker002:] I want to buy a pair of boots but they are out of stock [speaker001:] Glad to help. May I have your name please? [speaker002:] David Williams [speaker001:] thanks David. Which particular brand and type are you looking for, David? [speaker002:] They are Michael Kors boots [speaker001:] thanks David. I will write up a report and let the Purchasing Department know about this, so they can do a better job. [speaker002:] Good but can you back-order them for me? [speaker001:] Sure, I can do it for you. the item will be shipped immediately when it becomes available. [speaker002:] Thnx [speaker001:] give me a second. what size do you want? [speaker002:] 12 [speaker001:] Okay. Is it okay that I use the same credit card that is on file? [speaker002:] Yes [speaker001:] Perfect. The purchase has been made. Your order will arrive soon. [speaker002:] Thank you [speaker001:] Great, is there anything else that I can help you with? [speaker002:] That's it. Thanks for your help. [speaker001:] Have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello. I returned a jacket and haven't gotten my refund yet. [speaker001:] Okay, let me look into this for you. Can I have your full name? [speaker002:] I'm Chloe Zhang [speaker001:] And your username, email, and order ID? [speaker002:] Username: cz136942, Email Address: cz136942@email.com, Order ID: 0636939636 [speaker001:] Okay, and how long have you been waiting for your refund? [speaker002:] It's been over a month now [speaker001:] How many days? [speaker002:] 35 [speaker001:] Okay, at that length there's totally an error. Let me fix this for you. [speaker002:] Oh I figured. Ok thanks [speaker001:] Okay everything should be fine now. Is there anything else I can do for you? [speaker002:] Nope that's all I needed, thank you!:-] [speaker001:] Then have a nice day! [speaker001:] Hello, Thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi I wanted to add an item to my order I forgot to do it earlier, can you help me? [speaker001:] Sure thing lets see what I can do to help. Can I please have your Full name and account ID to pull up your account? [speaker002:] My name is Albert Sander and my account id is FRKBGWKHGZ Sanders I mean [speaker001:] Thank you Albert. and you wanted to add an item to your existing order? [speaker002:] Yes, can I add a shirt brand Michael kors sorry Michael Kors [speaker001:] Sure thing, I'll take note of that information but I need to verify your identity first. I'll just need the order ID please. [speaker002:] ok my order id is 9709099930 [speaker001:] One moment i made an error inputting that. Alright everything looks good. [speaker002:] ok and its the blue shirt yes? [speaker001:] And we;re adding a Michael Kors shirt in blue? [speaker002:] yup I wanted the blue one [speaker001:] Okay. one more hting before I add the item, what is your shipping status? [speaker002:] it says it is delivered [speaker001:] Since it is already delivered I wont be able to add an item but lets see what I can do. What is your membership level? [speaker002:] oh ok I'm a guest [speaker001:] Unfortunately I wont be able to add the item to that order. You'll end up having to place a new one. I'm sorry for the inconvenience. [speaker002:] oh that's ok, I was afraid that might happen [speaker001:] Was there anything else I could help you with today? [speaker002:] I think that is everything thanks [speaker001:] Alright, thank you for shopping with us and I'm sorry I couldn't be of more help. Have a good day [speaker001:] Hello, how can I help you today? [speaker002:] hi i want to check on my order becuase i got an email saying all the items didn't ship [speaker001:] Glad to help. May I have your full name please? [speaker002:] Sanya Afzal [speaker001:] thanks Sanya. Give me a second. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] Account ID: M8BAMGS0F4 Order ID: 5197745307 [speaker001:] Perfect. Can you please also let me have your username and email address to validate this purchase? [speaker002:] Username: sanyaafzal292 Email Address: sanyaafzal292@email.com [speaker001:] thanks. Our system shows that your order looks as expected and the email was incorrect. so you can ignore the email. Hello, are you there? Hello? [speaker002:] hi sorry! okay great thats all i need thank ou [speaker001:] Have a nice day! [speaker001:] Hello, I'd like to return this. [speaker002:] May I have your full name and account id? What is your issue with your return? [speaker001:] Rodriquez Domingo Thanks [speaker002:] Next, I need your username, email address and order id. [speaker001:] Ok, rd451246 rd451246@email.com [speaker002:] what is your order id? [speaker001:] 9048577718 [speaker002:] I also need your membership level to confirm the return. So, are you a gold, silver or bronze member? Hi, are you still there? [speaker001:] Yes I am a Gold member [speaker002:] Great, gold members get unlimited returns. [speaker001:] Thanks [speaker002:] I need your street and number, zip code to print the shipping label for the return. [speaker001:] 1743 Brushwick Dr Brighton, TX 39354 [speaker002:] How would you like to process your return? You may choose by mail, in store or drop off center. [speaker001:] Mail Thanks [speaker002:] Great, is there anything else that I can help you with? [speaker001:] nope [speaker002:] Have a nice day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hello, I wanted to buy an item yesterday but now it's much more expensive today. Is there anything I can do to get the old price? [speaker001:] Oh, I'm sorry to say that our prices are set by an algorithm, based on a lot of different factors, most of which are out of my control If I could take a look at your account, there might be something I can do [speaker002:] Okay, my account username is joycewu6 and ID is C59MAXWXOC [speaker001:] Thanks. And may I also ask your full name and the Order ID of any recent purchase? [speaker002:] My full name is Joyce Wu and I recently purchased a shirt with order ID 2248240521 [speaker001:] Thanks, Ms Wu. So based on your purchase history with us, I can issue a promo code that should cover the difference in prices this time. However, as a general rule, our prices are mostly set in stone. The code NAVC5 should serve your needs at checkout [speaker002:] Thank you so much. [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] No, thanks again. [speaker001:] Okay. Have a good day, Ms. Wu [speaker001:] Hi! Thank you for contacting us today. How may I help you? [speaker002:] yes i would like to return an item because i got the wrong color [speaker001:] Sure! I can help with that. Can I have your name? [speaker002:] Rodriguez Domingo [speaker001:] Thank you! Can I also have your username, email and order ID? Sorry please ignore that. I'll just need your username, email and order id to verify your account [speaker002:] Username: rd290801 Email Address: rd290801@email.com Order ID: 0360943220 [speaker001:] And what is your membership level [speaker002:] Guest [speaker001:] Thank you can you verify your email for me again. It does not appear to match what is on your account [speaker002:] rd290801@email.com this is the email i have on file with you guys [speaker001:] When did you make the purchase? [speaker002:] on your site [speaker001:] When was the purchase? [speaker002:] 2020-01-10 [speaker001:] Thank you. Since the purchase was longer then 30 days ago, it is not eligible for return. I do apologize for that Is there anything else I can help with today? [speaker002:] okay thank you [speaker001:] You [speaker002:] that will be all [speaker001:] You're Welcome. Have a great day [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi I want to return the item below because it is the wrong size. It is a Guess jacket [speaker001:] I would be happy to help get this started. May I have your full name or account id please? [speaker002:] Name: Joyce Wu [speaker001:] Thank you may I please have your username, email address, and Order ID? [speaker002:] Username: joycew13 Email Address: joycew13@email.com Order ID: 4615195398 [speaker001:] Thank you Joyce, may I have your membership level please? [speaker002:] Bronze [speaker001:] When did you purchase the jacket? Or do have the receipt or originally packaging? [speaker002:] 2020-03-27 [speaker001:] Just recently, we can return. Just to confirm it was the wrong size correct? You will need to print out a shipping label. May I have address please? [speaker002:] 3675 Lincoln Ave Brighton, WA 87429 Yes [speaker001:] And how will you process the return? Options include by mail, in store or drop off center. Will you return by mail, in store, or the drop off center? [speaker002:] mail [speaker001:] Is there anything else I may help you with today? [speaker002:] No but thanks [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi, thanks for contacting Acme client support. How can I help you today? [speaker002:] I was checking on my account because it looks like that a subscription was added and I did not want the subscription Crystal Minh [speaker001:] That doesn't sound right. I can look into that for you [speaker002:] I'm very upset about it [speaker001:] Very understandable. Just one moment. [speaker002:] Cmihn56@email.com [speaker001:] How did you learn about this issue, Ms. Minh? [speaker002:] Spouse told me [speaker001:] Got it, thanks. Let me just look into our system records on that. I have good news. There is no problem on your account. Your spouse must have been mistaken on that issue. [speaker002:] Ok I wanted make sure [speaker001:] Of course. Is there anything else that I can help you with today? [speaker002:] No have a great day [speaker001:] Thanks for shopping with Acme. Have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Yes. I signed up for a premium subscription shopping service, and I want to pay the subscription fee to keep the subscription active. Can you tell me how to do this? [speaker001:] Absolutely. Can I get your name please? [speaker002:] Rodriguez Domingo [speaker001:] Perfect. Thank you, Rodriguez. Can you also provide me with your Account ID and Order ID? [speaker002:] Account ID: JZNLFNZM0K; Order ID: 9081418635 [speaker001:] Thank you! The subscription fee is $99 per year. How much would you like to pay today? [speaker002:] I would like to pay the full amount. [speaker001:] Do you have a credit card number or would you like me to charge the one on file? [speaker002:] Please use the one on file. [speaker001:] Perfect. I have renewed that subscription for you now. Is there anything else I can help you with today? [speaker002:] That's great. No, I don't need anything else today. [speaker001:] Thank you and have a great afternoon! [speaker001:] Hello How can I help you? [speaker002:] Hi there! I have a quick question for you. I recently signed up for the premium subscription shopping service and I am curious about the status of my subscription. I don't know if it is active or not. [speaker001:] Let me check for you. Could I have your full name or account id? [speaker002:] My name is Norman Bouchard [speaker001:] Thank you Could I have your account id and order id? [speaker002:] My account ID is XY2FSSAF5H. My order ID is 9047126292 [speaker001:] Thank you. Your account is currently active. [speaker002:] Awesome [speaker001:] And the next due date is in three days. [speaker002:] When will this be reflected on my account? I am unable to see that [speaker001:] Let me send you a link so that you can access that. [speaker002:] I appreciate it [speaker001:] Is there anything else I can help you with? [speaker002:] No, that is all. Thanks again [speaker001:] Have a good day Goodbye [speaker001:] Hello! Thank you so much for choosing AcmeBrands. How may I assist you? [speaker002:] My name is Alessandro Phoenix and I would like to ask about a Calvin Klein t-shirt I am interested in [speaker001:] I'll be glad to help you, Alessandro! What question did you have? [speaker002:] I want to know if the white t-shirt with "ck" on it will shrink after watching washing*** [speaker001:] I would highly recommend not washing your shirt in hot water, as this may lead to shrinking. Cold water would be your best option. [speaker002:] Okay, do I need to air dry or can I dry it in a clothes dryer? [speaker001:] You can certainly dry it in a clothes dryer, just perhaps on a lower heat setting. Air drying, if convenient, will also work well. Is there anything more I may help you with today? [speaker002:] Awesome. That's everything. Thanks. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I cannot log into my account [speaker001:] Sure I can help you with that. Can I get your name please? [speaker002:] because I lost my phone to verify Chloe Zhang [speaker001:] Alright. Can I get your email address so I can email you the reset code instead? [speaker002:] Here you are chloez63@email.com [speaker001:] Perfect. Thank you. Just to be safe you should follow the best practices for security. I'll send you a link in regards to these practices as well as your reset code. Can I help you with anything else today? [speaker002:] I think I am good now [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can i help you today [speaker002:] Hello I placed an order 10 minutes ago and I just realized that I forgot to order a shirt can I add this shirt to my order? [speaker001:] Of course, could i get your full name account and order ID please [speaker002:] David Williams account id S7ZROGNIOF order # is 4953808575 [speaker001:] Okay, and what is your membership level [speaker002:] Silver [speaker001:] And what item would you like to add to your order [speaker002:] Guess Shirt for $99 [speaker001:] Okay done the shirt will come at the same time as the rest of your order. Can i help you with anything else [speaker002:] no. that was all thank you so much [speaker001:] Okay, have a good day [speaker001:] Hello, how can i help you? [speaker002:] Hi. I am having an issue with my shipment. The cost seems really high. [speaker001:] What do you want done to the shipping price? [speaker002:] I would like the shipping fee waived if possible. [speaker001:] Okay I will do my best to try to help you with this. Can I get your name please. [speaker002:] My name is Sanya Afzal. [speaker001:] Okay now can i get your username, email and order id. [speaker002:] The username is: sa658183. My email is sa658183@email.com. And the Order ID is 0884050614. [speaker001:] Now can i get the shipping status? [speaker002:] It just says my order has been received [speaker001:] Okay. I can waive the cost of shipping for you. [speaker002:] Oh great! That is a relief. [speaker001:] I have waived it. Can i help you with anything else? [speaker002:] No that was it. Thank you for your help! [speaker001:] Okay have a great day! [speaker001:] Hello [speaker002:] Hello How can I help you? [speaker001:] I am looking at a pair of jeans and wondering if they will shrink after washing? [speaker002:] Sure, I can help with that. Can you tell me which pair of jeans you're asking about? [speaker001:] Calvin Klein jeans, they are $74 [speaker002:] Ok, I have an answer! [speaker001:] Great, I am curious if I should buy a size up or not due to shrinkage [speaker002:] So, when washed properly, they will not shrink. Just be sure to fold them inside out so they don't fade, and use the cold-wash option on your washer. Does that help with your question? [speaker001:] Perfect, thank you. CK always wants us all to be super skinny so it's good to know I don't have to feel even fatter buying these! I appreciate it. [speaker002:] lol it's my pleasure. Is there anything else I can help you with? [speaker001:] No, that is all. Thank you [speaker002:] Thank you for allowing me to help you. I hope you have a wonderful rest of your day. [speaker001:] Hello, thank you for contacting us today, How may I help you? [speaker002:] Hi, I was nt to buy something but my credit card keep getting an invalid message [speaker001:] Sounds like you're receiving an invalid card error, lets see what I can do to help First could you try one more time to enter your credit card details. Just to make sure it wasnt a typo or our system made a mistake? [speaker002:] Okay, i tried and same error message came up [speaker001:] Alright let's try logging in and out real fast. Just to clear up any extra data that the server may be holding onto. [speaker002:] Okay, i logged in and back in, still same error [speaker001:] Okay,, have you checked the expiration date on the card? Sometimes that can be overlooked. [speaker002:] Oops, my apologies my expiration date has expired. Sorry about that but thank you for you help today your [speaker001:] Not a problem, I'm glad we were able to get it figured out. Was there anything else I could help you with today? [speaker002:] No that was everything, thank you again, have a great day [speaker001:] Thank you for shopping with AcmeBrand, I hope you have a great day as well! [speaker001:] hello [speaker002:] Hi! Acme customer support, this is Joe. How may I help you today? [speaker001:] Can you tell me when my subscription fee is due? I need to make sure that it doesn't get canceled [speaker002:] I'd be glad to do that. Can I get your full name? [speaker001:] Albert Sanders [speaker002:] One moment. Mr. Sanders. Can I also have your Account ID and your Order ID so that I can access your account details? [speaker001:] my account ID is GOBH9N6O5F and the order # is 2578293383 [speaker002:] Let's take a look into that. I can see that your subscription ran out yesterday and there is an overdue amount of $20. [speaker001:] omg Can I pay that right away [speaker002:] Yes. Also, let me give you a direct link so that you can always stay on top of those account details. Here it is. Now, let's get you all paid up! I'll charge that $20 to your account, if that's acceptable? [speaker001:] Yes, go ahead [speaker002:] Got it. You're subscription is now active and you are all set to shop! [speaker001:] thank you so much [speaker002:] Of course. Is there anything else that I can help you with today? [speaker001:] no, that was all [speaker002:] Thanks for shopping with Acme. Have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] I ordered a Calvin Klein shirt and there seems to be an extra fee on there that I am not sure what it's for [speaker001:] Okay, I can look into that issue for you. May I have your name, please? [speaker002:] Joseph Banter [speaker001:] Okay, Mr. Banter, I will need your Account ID and Order ID. [speaker002:] Account ID: CNA1TOHFPX Order ID: 9070820356 [speaker001:] I'm going to check the system to see if this was a company error. May I have your membership level? [speaker002:] Bronze [speaker001:] Unfortunately, I cannot remove the fee because the error was not made on our end. Sometimes, the prices of items will fluctuate depending on the supply and demand. [speaker002:] But I was charged $99 for the shirt and then charged an additional fee of $49 that I don't know what it is. [speaker001:] I am very sorry that I cannot get the fee removed. [speaker002:] Can you tell me what it's for? It's not an increase in price as it's an "extra" charge [speaker001:] Sometimes the fee originates from the manufacturer adding value to their product without us knowing, and we have to adjust prices accordingly. This difference is reflected as what we refer to as a "mystery fee." [speaker002:] That's bull hockey. Is there a manager I can talk to about having the fee removed? [speaker001:] Yes, I can escalate this matter to my manager and she will contact you ASAP. [speaker002:] Thank you [speaker001:] You're welcome. I'm sorry there wasn't a more positive outcome for you. Can I help you with anything else? [speaker002:] No that is all [speaker001:] Have a good day. [speaker001:] hello, how may i help you? [speaker002:] I was charged twice on my bill for subscription [speaker001:] i see, i can help dispute your double transaction today may i have your full name to pull up the accounbt [speaker002:] Joseph Banter [speaker001:] may i also have your account and order id? [speaker002:] Account ID: Q06V1JYUX3 [speaker001:] and the order id? [speaker002:] Order ID: 3941639997 [speaker001:] thank you! and what is your membership level? [speaker002:] guest [speaker001:] unfortunately as a gues customer, i cannot refund you at this time [speaker002:] okay [speaker001:] The bill is confusing, however, it may look like you have been billed twice, but it is just showing the amount owed and paid is there anything else i can help you with [speaker002:] no [speaker001:] have a nice day [speaker001:] Hello [speaker002:] Hello, how may I help you? [speaker001:] I wanted to remove the second item from my order i accidentally chose the wrong size [speaker002:] Sure, can I have your full name please? [speaker001:] Joyce Wu [speaker002:] May I have your username, email, and order ID? [speaker001:] Order ID: 9026398508 I don't have my email and username but i do have an account ID would that be fine? [speaker002:] Okay, what is your account ID? [speaker001:] Account ID: TECQWPZUMG [speaker002:] Has the order already shipped? [speaker001:] not yet wait sorry about that it said In Transit [speaker002:] Okay, and may I know your membership level? [speaker001:] Silver [speaker002:] Great, I can give you a refund for the wrong item right now. After your order gets there, call customer support back to start the return. How much did the item cost? [speaker001:] $89 [speaker002:] Done, just get back to us when you receive your package. Is there anything else you need? [speaker001:] nothing else that is all thank you [speaker002:] Okay, have a nice day. [speaker001:] Hello, how may I help you? [speaker002:] Hi, can you tell me if the shipping date is still schedule for tomororw? [speaker001:] Sure, could I get your full name, please? [speaker002:] Joyce Wu [speaker001:] Thank you, Joyce. I'll also need your Account ID and Order ID. [speaker002:] HADIYRGMLS 9558335212 [speaker001:] Okay, now I'll just need your Username and Email [speaker002:] joycewu9 joycewu9@email.com [speaker001:] Okay, let me just check the expected delivery date here. It doesn't seem to be scheduled for tomorrow. I can go ahead and change the date to tomorrow for you. There we go, is there anything else I can help you with? [speaker002:] yes that would be great [speaker001:] Do you have another issue? [speaker002:] no, im all se set [speaker001:] Have a great day! [speaker001:] Hi. [speaker002:] Hello. How may I assist you today? [speaker001:] So I lost my phone while I was visiting my daughter It's the phone I use for my two-factor authentication. Now I can't get into my account. [speaker002:] Gotcha, so sorry to hear that. What's your name? [speaker001:] I don't know what to do Crystal Minh [speaker002:] Can I have your email address? [speaker001:] yes it's minh 2938@aol.com [speaker002:] Thanks. I am going to send you an email Crystal. It will tell you how to reset that two-factor authentication. [speaker001:] Thanks! That will be really useful [speaker002:] In addition, I am going to send you an email which explains our suggestions for best security practices. Do you know your username? [speaker001:] ummm.... I think it's minhthegreat [speaker002:] Okay, then. Just wanted to make sure you knew it! [speaker001:] lol [speaker002:] Can I help you with anything else? [speaker001:] Can you wait while I try to log in? I see the email [speaker002:] Of course. [speaker001:] I am following your instructions It worked! I'm back in my account Thanks so much [speaker002:] Awesome! I am glad it worked. Can I help with anything else? [speaker001:] No. I'll good now!! *I'm [speaker002:] Okay then. Thanks for reaching out, have a great day! [speaker001:] Hello. How can I help you today? [speaker002:] Hello! i want to return an item because it came the wrong color! I got these sweet sweet boots for a party, and they said NOTHING about being PURPLE [speaker001:] Oh no. Lets see if we can get this done. May I have your name please? [speaker002:] David williams [speaker001:] Thank you David. Can I have your account ID and Order ID also? [speaker002:] sure thing my user name is davidw79 [speaker001:] I will also need your username and email. [speaker002:] my order id was 4203784948 and here is my email davidw79@email.com they really are nice boots, but purple.. just does not work for me [speaker001:] What is your membership level David? [speaker002:] guest, but if you wanted to up that to VIP i would not mind [speaker001:] When did you purchase the boots? [speaker002:] the date was february first, of this year [speaker001:] Do you still have the receipt or original packaging? [speaker002:] i do, when i opened the box, i knew i needed to save everything [speaker001:] Great. We will be able to take the return. Can I have your address? I will send you a return label. [speaker002:] Excellent! Can i get the original boots ordered through you too, because i really like these boots, just not in this wild color. Address: 4096 Circle Drive Monterey, WA 8911 [speaker001:] Sure One moment. Will you be mailing this back to us? [speaker002:] Yes, if required, if not i could sell them on ebay, but i fully expect you need them returned [speaker001:] Ok Ive noted my mail Just ship these back to us and we will refund. Then you can order the right ones. [speaker002:] Excellent, i appreciate all this! [speaker001:] Anything else I can help you with? [speaker001:] Hi [speaker002:] Hi, thanks for contacting Acme Brands. How can I help you? [speaker001:] I want to buy something but my cart won't update It won't let me add anything [speaker002:] Ok, sorry to hear that. Can I get your first name please? [speaker001:] Yeah, it's Norman [speaker002:] Thanks Norman. There are a couple things we can try to see if we can get that working for you. First thing, can you try refreshing the page and adding the item again? [speaker001:] Yeah sure Ok, that worked [speaker002:] Awesome! Glad to hear that. Was there anything else you were needing help with? [speaker001:] No, that's it for now [speaker002:] Ok, fantastic. Well then, have an excellent day! [speaker001:] Hello [speaker002:] hi, how can i help [speaker001:] I'm interested in these Calvin Klein jeans and I'm wondering if you have them in a Size 8 [speaker002:] I am happy to look into that for you [speaker001:] Thank you. I need a size larger than what is shown. [speaker002:] any particular color? [speaker001:] Denim blue [speaker002:] sorry, i am having a little trouble finding them [speaker001:] Can you tell me the sizes you have these jeans in? I'd like the same style shown in the picture. [speaker002:] which picture are you referring to? [speaker001:] The picture on the product page. Sorry, there's no product number. It just says, "Product: jeans Brand: Calvin Klein Amount: $79" [speaker002:] by the way, are you one of our gold subscribers? [speaker001:] I'm not, but I would be happy to receive information on your gold membership [speaker002:] what would you like to know? It is pretty much the deluxe treatment [speaker001:] What is the cost? [speaker002:] should i try to back order those jeans for you? [speaker001:] Yes, please, if you can get them in Size 8 [speaker002:] i will need your name and account ID please [speaker001:] My name is Sanya Afzal but I don't know what my account ID is. I'm a Silver member. [speaker002:] thanks OK, I was able to back order those jeans for you. Apologies for the delay [speaker001:] No problem! Thank you very much! [speaker002:] Now let me pull up the membership information you requested. [speaker001:] Thank you. [speaker002:] oh dear, it says that your subscription is overdue did you make a payment recently? [speaker001:] I thought that I had. Let me check my statement, [speaker002:] are you planning to renew, it is due today [speaker001:] Yes, please. Can you upgrade me to Gold and charge it to the credit card you have on file? [speaker002:] That sounds great. [speaker001:] Thank you so much! And the new jeans are ordered, right? [speaker002:] Have a great day. Enjoy the jeans [speaker001:] Thanks, you have a great day as well! [speaker002:] is there anything else? [speaker001:] No, you've taken care of all my needs! [speaker002:] wonderful. thanks for being a member! have a great day [speaker001:] Hi, how can I help you today? Hello? Are you still there? [speaker002:] Hi [speaker001:] Hi! How can I help you today? [speaker002:] I want to know about the shipping date [speaker001:] Ok, can I get your full name or Account ID so I can pull up your account? [speaker002:] Rodriguez Domingo Okay [speaker001:] One second please while I pull up your account [speaker002:] please tell about a discounts for this product. [speaker001:] What is the product you are asking about? [speaker002:] Some subscriptions are added in my account actually i don't want that [speaker001:] Ok let me take a look at that. Do you know what your membership level is? [speaker002:] please unsubscribe my subscriptions Gold [speaker001:] Ok, we will give you a refund on your subscription fee. Was your bill inaccurate? Is there anything else I can help you with today? [speaker002:] No Thank you [speaker001:] Ok, thank you! [speaker001:] Thank you for being an AcmeBrands customer! How can I help you? [speaker002:] Hi. My name is Sanya Afzal. My order ID is 7683492650. I would like to return the Michael Kors boots because they are the wrong color. [speaker001:] Okay, I can help you with that. I may need another piece of information. Let me pull up your account first. May I also have your email address? [speaker002:] My email is safzal37@email.com [speaker001:] I'm sorry, I also need your username. [speaker002:] My username is safzal37. [speaker001:] What membership do you have? [speaker002:] Gold [speaker001:] Great! Gold level members have unlimited returns, so we can get this going for you. May I have your full address? [speaker002:] 7249 Kennedy St, Baltimore, MI 83185. [speaker001:] How would you like your return processed? You can do it by mail, in a store, or at a drop off center. [speaker002:] mail please [speaker001:] Okay, your return has been processed. You will receive your shipping label shortly to return your item. Is there anything else you need? [speaker002:] Thats it thank you. [speaker001:] You're welcome! Have a nice day. [speaker001:] hello [speaker002:] Hi, I need some help with something. I heard that my subscription was taken off of my account, but I still want it! [speaker001:] Where did you hear this from? [speaker002:] My wife uses my account sometimes since I have Gold membership and she told me. [speaker001:] Give me your full name or account id [speaker002:] My name is Crystal Minh [speaker001:] I just checked the system now and I can confirm that the information is a mistake [speaker002:] Whew, that is a relief! [speaker001:] Your spouse heard a wrong information. You have nothing to fear there are no extra charges [speaker002:] I'm really glad to hear that. That's all I needed. Thanks for saving my sanity. [speaker001:] Would this be all for today? [speaker001:] Hello and thanks for contacting Acme Brands! How can I help you today? [speaker002:] Hi! I just checked the status of my order and upon looking I realiazed there was a subscription added I didn't authorize that nor do I want it [speaker001:] I apologize for that. Could you provide me with your name and account ID? [speaker002:] My name is Sanya Afzal I'm sorry I don't have an account with you guys. I checked out as a guest [speaker001:] Okay. Do you have your order ID? [speaker002:] Unfortunately I do not Is there any other way to access my account? [speaker001:] What is the email address used to place your order? [speaker002:] I have my address: 0376 Lexington Ave Brighton, CA 9267 Oh, I'm sorry. I believe I misunderstood my information. According to my husband, he attempted to check the status of our account [speaker001:] No problem. I was able to locate your account. Give me one moment to have a look at the issue. [speaker002:] And apparently we were signed up for a subscription with your guys premium services however I don't remember signing up for that Okay [speaker001:] Yes, your husband was correct, the service was added to your statement in error. I apologize and I'll be removing that from your account. [speaker002:] Thank you. Will the charges be reversed as well? [speaker001:] Yes, I'm going to refund you the $40 for the error. I do sincerely apologize. You should see the credit to your account appear in the next few days. [speaker002:] Thanks again! I appreciate your time and patience [speaker001:] You're welcome. Can I help you with anything else? [speaker002:] No, that's it [speaker001:] Great! Thanks for being a customer and enjoy your day! [speaker001:] Hi! How can I help you? [speaker002:] Hello, I want to pay my subscription fee right now. My name is Joyce Wu [speaker001:] Okay, I will need your account ID and Order ID, please [speaker002:] Account ID: ZYFWV6Q1LX Order ID: 7144326948 [speaker001:] Okay, the amount due is $20. Do you want me to charge the card we have on file? [speaker002:] Yes that would be good [speaker001:] Okay, your card has been charged and your subscription is paid. Is there anything else I can help with? [speaker002:] Nope, that was all. Thank you! [speaker001:] Okay, you're welcome! Have a great day. [speaker001:] hello, how can i help you today [speaker002:] HI i want to check on the status of my order. i only ordered one item but my email confirm says twop [speaker001:] i see, if i understand correctly, you wish to remove an item from your order that you mistakenly placed? [speaker002:] no i didnt mistakenly place it i ordered one itme [speaker001:] i see, i can help you with that today, may i please have your full name and account id to pull up your account? [speaker002:] but the email confirm says 2 for some reason Alessandro Phoenix Account ID: JON6PXKWKR [speaker001:] and may i have your order number to pull up and fix your order? [speaker002:] Order ID: 6983855141 [speaker001:] thank you and lastly may i please have your email associated with the account apologies i have your email right here. it seems that email was sent in error, and you have only been chargedsent a single item of that product is there anything else i can help you with today? [speaker002:] that's all! [speaker001:] have a good one [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hello, I am trying to make a purchase and my credit card keeps getting rejected [speaker001:] Okay, let me see if I can help you with that Sometimes the simplest solution is the right one. Have you tried re-entering the card number, possibly even copying and pasting it from your bank website to make sure it's perfect? [speaker002:] I have tried that [speaker001:] Okay, in that case, it may be a simple website issue that's causing the problem. Can you try logging out and then logging right back in. We'll still stay connected, but the reset might help the site recognize your card [speaker002:] Yes let me try that Great, that seemed to be the trick Thank you [speaker001:] Good to hear. May I help with anything else while we're here? [speaker002:] That is all [speaker001:] Perfect. Have a great day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] so I don't have the phone I was authenticated for your site on anymore and I need to get it on my new phone here [speaker001:] Let me help you with that. [speaker002:] ok [speaker001:] Could I have your full name or account id? [speaker002:] norman bouchard [speaker001:] Could I have your email address? [speaker002:] norbouchard93@email.com [speaker001:] The two factor authorization will be sent to you email. [speaker002:] ok great [speaker001:] You should also check the best practices for security on the link that I am sending. Can I help you with anything else? [speaker002:] thats it thanks for that [speaker001:] Have a good day. [speaker001:] Hello, how can i assist you? [speaker002:] Hello. I am trying to find out any information about the website which seems to be running slow. [speaker001:] I will be happy to help you today! I will right away write up a report to the internal team. Have you tried logging in and out? [speaker002:] Yes. I logged in and out a couple of times and the site is still running slower than usual. [speaker001:] Have you tried visiting an unrelated site? Sometimes the problem is the internet itself. [speaker002:] No, I haven't tried that. Let me try now. Ok. I tried to log into another website and everything seems to be working ok [speaker001:] Please try closing any and all tabs and programs you may have running now. Sometimes they can cause a slow down of our site. [speaker002:] ok. let me try that. awesome. The website seems to be working fine now. Thank you. [speaker001:] Great to hear, do you need any further assistance? [speaker002:] No. That will be all. [speaker001:] Great, have a wonderful day! [speaker001:] Hello, how can i help you [speaker002:] Hi there, I returned an item but I haven't been refunded yet [speaker001:] Okay, to start could i get your full name account ID and the order ID [speaker002:] sure, my name is Alessandro Phoenix Username: ap170516 Order ID: 1079462223 [speaker001:] Thanks, i also need your email adress [speaker002:] ap170516@email.com [speaker001:] Okay it looks like your refund is currently in progress and you initiated it online. You should be getting credited for it soon sorry about the delay [speaker002:] ok, thanks so much that's all I needed [speaker001:] Your welcome, have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] i needed to check something on a past order but i couldn't as i was unable to log in. [speaker001:] And why is that? [speaker002:] i forgot my username. [speaker001:] Okay, can I have your full name? [speaker002:] Joyce Wu [speaker001:] And your Zip code and email? [speaker002:] 47108 jwu@email.com [speaker001:] Okay, your username is jwu1 Is there anything else I can do for you today? [speaker002:] ok. i'll try logging in again. that should be all i need. [speaker001:] Then have a nice day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hello. I seem to have forgotten my username. I needed to check my account. [speaker001:] Okay, could I please have your name or account ID? [speaker002:] Sanya Afzal Yes I'm blonde.;-] [speaker001:] Everyone forgets log in information at some point. I've pulled up your account but I need you to verify some information. [speaker002:] Ok [speaker001:] Can I have your zip code, phone number and email address please? [speaker002:] Address: 6098 Kennedy St Monterey, NY 86994, Phone Number: 476-3540 Oh you said email address mynameissanya@gmail.com [speaker001:] Thank you. Your username is safzal1. [speaker002:] That's right! [speaker001:] Is there anything else I can help you with today? [speaker002:] Nope that's all, thank you so much. [speaker001:] You're welcome. I hope you enjoy the rest of your day. [speaker001:] hello, Thank you for contacting us today. How may I help you? [speaker002:] Hi. My name is Alessandro Phoenix. My order ID is 4399669751. I was wondering if I could upgrade my order to overnight shipping? [speaker001:] Upgrading to overnight shipping? I'm sure I could help with that. Let me pull up your account first. Alright, now could I please have your account ID to verify it? [speaker002:] My account ID is ATDV2WMWIW. [speaker001:] Okay everything looks good. Could you please tel me the shipping status of the order? [speaker002:] Order Received. [speaker001:] Order recieved perfect let's go ahead and get it upgraded. I'll need to determine how much the extra fee is. could you tell me your membership level? [speaker002:] My membership level is Gold. [speaker001:] Even better news. I can upgrade the shipping for you free of charge! Let me go ahead and put that through now. Was there anything else I could help you with? [speaker002:] That's it for today. Thank you. [speaker001:] Not a problem, thank you for shopping with us and have a great day! [speaker001:] Hello, how can I help you [speaker002:] Hi, this is Joyce Wu. I'm having some trouble with the website. [speaker001:] What problem are you having? [speaker002:] I've never seen this before, even as a regular customer, but now every time I try to search for an item, I get 0 results It's starting to get frustrating [speaker001:] Sounds like your search bar is not working. We can troubleshoot this. Please try to log out and log in again then try to search. [speaker002:] Okay, I'll try logging out. hmm, no I'm still not getting any results. Is there something else I can try? [speaker001:] Okay, now try to clear your browser cookies. [speaker002:] Okay, let me see if I can get that. Okay, I've cleared cookies, and I'm searching for my item, and...success! [speaker001:] Great, im glad it worked. do you need anything else [speaker002:] Thank you it's working now. Sorry about that, it looks like problem was entirely on my end. [speaker001:] It happens. I hope you have a great day@! * [speaker001:] Hello, how can I help you? [speaker002:] Can you please tell me if I am due to pay my subscription for the year? Would hate to lose it. Thanks. [speaker001:] Sure, can I get your full name and account ID, please? [speaker002:] David Williams I don't have the account ID [speaker001:] I'll also need your order ID [speaker002:] or order ID or email, sorry. [speaker001:] That's okay, I was able to verify your identity. According to our system, your subscription is currently inactive, and you have a payment of $55 due in three days I can send you a link where you can look up your account status in the future [speaker002:] ok, I will pay it today. Thank you. [speaker001:] Is there anything else I can help you with? [speaker002:] No, thanks. [speaker001:] Have a great day! [speaker001:] Hi, how can I help you today? [speaker002:] Hi! I had ordered a Michael Kors shirt but I received the wrong size. I was hoping you could help me return it [speaker001:] I'm sorry to hear that, let me check into this for you. [speaker002:] Thank you [speaker001:] Could I please get your name or account ID? [speaker002:] Albert Sanders [speaker001:] Can I please have your username, email address, and order ID? [speaker002:] Username: as602154 as602154@email.com Order ID: 3872742694 [speaker001:] Thank you. What is your membership level with us Mr. Sanders? [speaker002:] Guest [speaker001:] Was this purchase made within the last 30 days? [speaker002:] No 2019-12-19 Its in its original packaging thoug though [speaker001:] Oh, that's good. Did you happen to hold on to the receipt as well? [speaker002:] Yes [speaker001:] Great! We'll be happy to accept the return. [speaker002:] Thank you [speaker001:] I'll just need your address. [speaker002:] 0276 Circle Drive Baltimore, WA 37369 [speaker001:] How do you want to process the return? [speaker002:] mail please [speaker001:] Mr. Sanders your order is ready to be returned. Can I help out with anything else today? [speaker002:] Thank you I appreciate your help [speaker001:] No, problem. Will that be all for today then? [speaker002:] Yes. Thank you [speaker001:] Have a nice day. [speaker001:] How can I help you? [speaker002:] Hi I would like to return the Michael Kors jacket because it had a stain [speaker001:] Sorry to hear that. Can I have your name? [speaker002:] Name: Norman Bouchard [speaker001:] Can I have your username, email address and order ID? [speaker002:] Username: normanb5 Email Address: normanb5@email.com Order ID: 8469790065 [speaker001:] Mr. Bouchard, what is your membership level? [speaker002:] Gold [speaker001:] Great, gold offers unlimited returns. Can I have your address so I can get a return label to you? [speaker002:] 3684 Lincoln Ave San Mateo, WA 26065 [speaker001:] And how would you like to return? [speaker002:] redit Card credit card [speaker001:] By mail? [speaker002:] yes [speaker001:] You are all set. Print the label and return by mail. Is there anything else? [speaker001:] Hi, there. How may I help you? [speaker002:] Hi. I am looking at a pair of jeans and would like to know if there are any smaller sizes available [speaker001:] Okay, I can help you with that. The jeans come in a variety of widths. The lengths are generally standard with a 36" inseam. Are the jeans listed as empty on the website? [speaker002:] Yes [speaker001:] Then we are currently out of stock. We should be getting in a new shipment of jeans May 1st. [speaker002:] Okay perfect Thank you [speaker001:] You can check back then and see if your size is available. [speaker002:] Awesome [speaker001:] Is there anything else I can do for you today? [speaker002:] Nope [speaker001:] Have a great day! [speaker001:] Hello [speaker002:] Hello, how can I help you? [speaker001:] I have a question about premium membership Specifically, how long it lasts. I want to buy some stuff pretty soon. [speaker002:] Hello. The membership lasts for the remainder of the year you received it in along with the entire full next year. [speaker001:] Okay, sounds good. [speaker002:] Is there anything else you need? [speaker001:] Nope, that was it. Thank you [speaker002:] Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Yes i would like to know more about an item before i buy it [speaker001:] Sure, can I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] Which item are you interested in? [speaker002:] the guess jeans [speaker001:] Let me pull up some info on those. [speaker002:] ok [speaker001:] Did you have any specific questions about this item? [speaker002:] yes i like to now does tit shrink after washing [speaker001:] If given proper care they shouldn't shrink or lose shape in the wash. Just remember to turn them inside out and use a cold-wash option. Hang drying is best but putting them in the dryer should be OK. [speaker002:] okay thank you [speaker001:] Can I help with anything else? [speaker002:] no that will be all [speaker001:] Have a nice day. [speaker001:] Welcoe to AcmeBrands. How may I help? [speaker002:] Hi I want to know how long premium membership lasts once you get because I am thinking of buying stuff. [speaker001:] OK. Let me check that for you. It lasts for the calendar year when it becomes achieved, and the next full calendar year. Let me give an example. If you spent $501 dollars [since above 500 earns bronze], if you spent it on June 15th, You will become bronze on July 1st Then, it lasts until December, of the next year Hope this helps. [speaker002:] Ok great thanks [speaker001:] Anything else I can help you with? [speaker001:] Thank you for contacting AcmeBrands, how can I help you today? [speaker002:] hiya so my package hasn't arrived just wanted to see what was going on with it it's been 9 days already [speaker001:] Sure, I can look into that for you. What is your full name or account ID please? [speaker002:] MS79XCNKID [speaker001:] Thank you. I will also need your username, email address, and order ID. [speaker002:] crystalminh662@email.com, crystalminh662, 8550228260 [speaker001:] Thank you. As you mentioned earlier you have been waiting on delivery for 9 days I will go ahead and ship a new order. [speaker002:] oh awesome thanks [speaker001:] Can you provide your shipping address? [speaker002:] 5110 Circle Drive Monterey, NY 10164 [speaker001:] Alright, and what was the brand and type of product you had ordered? [speaker002:] Product: Jacket Brand: Michael Kors Amount: $94 [speaker001:] Your replacement order has been placed. Is there anything else I can help with today? [speaker002:] great, thanks that's it [speaker001:] Thank you, have a great day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] HI the cost of my shipping order is too high, I want to get my shipping cost waived [speaker001:] I'm sorry your shipping costs were too high. I'd be happy to take a look at it. Could you provide me with your name or account ID? [speaker002:] Joyce Wu Account ID: SLV985EZ0J [speaker001:] Thank you. Please verify your username, email address and the order ID. [speaker002:] Username: jwu94715 Email Address: jwu94715@email.com Order ID: 2455111306 [speaker001:] Thank you. What is the shipping status of your order? [speaker002:] Shipping Status: Out for Delivery [speaker001:] Unfortunately, since the order has already shipped and about to arrived to you, I'm unable to waive the shipping costs. However, I can give you part of the shipping fee back to you. [speaker002:] thank you [speaker001:] I've refunded you're account $8, which is the cost of standard shipping. You're welcome. Is there anything else I can help you with today? [speaker002:] that is all [speaker001:] Alright. I hope you have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi I need an extension on my subscription bill [speaker001:] No problem. Can I please have your full name or account ID? [speaker002:] Norman Bouchard LVF05MODWI [speaker001:] Great, and what IS the order ID? is* [speaker002:] 6382600582 [speaker001:] What is your level of membership? [speaker002:] silver [speaker001:] How late are you on the payment? [speaker002:] it is due tomorrow [speaker001:] I have done this for you, is there anything else I can do for you today? [speaker002:] thank you so much. That is all for today [speaker001:] No problem! you have a good day! [speaker002:] you too [speaker001:] I appreciate it. [speaker001:] welcome, how can i help? [speaker002:] Hi, I was wondering if there are any reported problems with the website? It is running so slow, it's unusable. [speaker001:] hmm, let's try & see if that is on our end or yours, I have been hearing that every so often. First thing I always suggest is to try another website. Have you done that? [speaker002:] Yes, other websites seem to work fine. [speaker001:] OK, would you mind closing down the other open tabs in your browser? I know it's a pain but it really does help. [speaker002:] Sure, hold on a second. That seemed to help and it is a lot faster now, thanks. [speaker001:] OH good. Our website team will be relieved. Is there anything else today? [speaker002:] That's all I needed today. Thank you. [speaker001:] hope you have a good day May all your websites be speedy! [speaker001:] Hello. How may I assist you today? [speaker002:] I am trying to find my order status, but can't logon because I can't remember my password. [speaker001:] Can I have your full name please? [speaker002:] Sanya Afzal [speaker001:] Can I have your username, if you know it? If you don't know it I can help with that. But, I need the username to help you:] [speaker002:] Username: sanyaafzal665 Sorry, I didn;t see it at first! [speaker001:] No problem! I won't be able to get your password, but I can make you a new one. I will need either your PIN or the answer to your security question. [speaker002:] Okay, that works! Security Answer: Alexander [speaker001:] 9pcjsgsvs3d is your new password. [speaker002:] Thank you! [speaker001:] Can I help with anything else? You're welcome! [speaker002:] That is all. [speaker001:] Have a great day:] [speaker001:] Hello. How may I assist you today? [speaker002:] Hi! Good afternoon. I can't access my account because I forgot my password. Can you help? [speaker001:] I certainly can! What is your full name? [speaker002:] Joseph Banter [speaker001:] I won't be able to tell you your current password, but I can create a new one for you. In order to do that, I will need either a] the answer to your security question or b] your pin. Can you provide either of those for me? [speaker002:] the answer to my security question is Stanley My pin is 234578 [speaker001:] Got it. Your new password will be gil85x4zvek [speaker002:] Great! Thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] I am good for today. thank you! [speaker001:] Thanks so much Joseph! We appreciate your business. Have a great remainder of the day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I received a promo code nine days ago, but when I try to enter it, I get a message saying it is invalid. [speaker001:] Glad to help. May I have your full name please? [speaker002:] Sanya Afzal [speaker001:] thanks Sanya. Since the code was issued nine days ago, it is now out of date. [speaker002:] That is too bad. I was not informed of an expiration date. Can I be issued another? [speaker001:] Give me a second. [speaker002:] ok [speaker001:] No worries, I will issue a new promo code to you. [speaker002:] Thanks! [speaker001:] the new promo code is 64T9M. [speaker002:] Wonderful, thank you! [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] That is all! Thanks! [speaker001:] Have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] HI there! I need some help with my payment method please? [speaker001:] Sure. Let me pull up your account. What is your full name and account ID? [speaker002:] Crystal Minh account ID? is that my Username? [speaker001:] They are typically two different things but I can pull you up off of your name [speaker002:] I need to change my payment method, its not displaying the way I need it to well ok, just in case, my username is crystalminh199 [speaker001:] OK what is your current payment method.. is it a credit card, debit card, pay pal,. etc? [speaker002:] could I change my payment method? wasnt sure if its too late? yes its credit card right now [speaker001:] Alright, to update your payment method, I will need to verify your identity [speaker002:] ok let me know what u need [speaker001:] For that I need a few pieces of information. Please provide the email on the account, and your zip code [speaker002:] ok the email is cryssimin199@gmail and zip code is 37930 [speaker001:] Great. What is the new payment method? Is it another credit card or something else? [speaker002:] ok I would like to switch it to Paypal [speaker001:] Sure we can do that [speaker002:] using that email I just gave you ok great thats so much easier [speaker001:] Sure, no problem You are all set. Is there anything else I can help you with today? [speaker002:] awesome thanks a bunch! [speaker001:] No problem at all. [speaker002:] no I think that covers it have a good one!! [speaker001:] Great. You have a good rest of your day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi, can you let me know if I have any credits on my account? I think I should, but I can't find them. [speaker001:] Sure, I can help. Could I get your full name? [speaker002:] Chloe Zhang [speaker001:] Thank you, Chloe. Where were the credits from? [speaker002:] a previous purchase I made it was a one time deal worth $40 [speaker001:] Okay, let me look at your account here. It does appear you are missing credit that is due to you. I can get you those funds now. Could you confirm the amount of credit missing? [speaker002:] $40 [speaker001:] Here is a promo code for $40: P6SSR [speaker002:] Amazing, thank you! [speaker001:] Sorry for the inconvenience. Is there anything else I can do for you? [speaker002:] that was it [speaker001:] Have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Helllo, I was expecting a pacakge, but it hasn't arrived yet, it has been 9 days and I was told to check back [speaker001:] Oh, I'm sorry to hear that [speaker002:] Joe Banter account ZKPXMF68R9 [speaker001:] If I can gather some information from you, I can check on that order, and possibly even send you another package if this one is missing [speaker002:] order # 9744745967 That's what I was told before... if it doesn't arrive, you can reship so glad that part is true [speaker001:] okay, since this is a missing item, I will need to ask you your username and your email address to go with that order number [speaker002:] jb626950 jb626950@email.co These boots are a present, and I am running out of time [speaker001:] Okay, I'll send another order out to you right away. [speaker002:] great, and promise, if I end up with two, I will ship one back no, no no 9038 Brushwick Dr Baltimore, CA 84541 [speaker001:] Oh, sorry about that. Is there a different address than the one on file? Oh, that must have been our problem all along. [speaker002:] don't know anyone in NY??? where did that address come from I must have been hacked can you fix the address asap [speaker001:] Yes, that might be it [speaker002:] OMG! than you [speaker001:] yes, your address is updated via copy and paste. Baltimore California, and a zip code that begins with an 8 [speaker002:] perfect, thank you [speaker001:] Since there appears to be a problem in our systems today, can I confirm the brand of boots [speaker002:] Tommy Hilfiger 74$ [speaker001:] Okay, that order is now ready to go. [speaker002:] most appreciative [speaker001:] Whoever's walking around in new boots in New York, I can assure you that you will only be charged for your original order [speaker002:] lol, that was my next question. Okay, you righted my world [speaker001:] Is there anything else I can help you with before we depart? [speaker002:] world no, all done [speaker001:] Excellent, have a good day [speaker001:] Hello, how can I help you today? [speaker002:] Hi I have a question about one of your products. It is the Calvin Klein jacket [speaker001:] What would you like to know? [speaker002:] I was wondering whether the jacket shrinks much after washing to decide on a size [speaker001:] No our jackets don't shrink after washing, but I do recommend that you dry them on a line or low heat. Is there anything else I can help you with? [speaker002:] low heat that's good to know that's it thanks! [speaker001:] Then have a nice day! [speaker001:] Hello, this is Amy from ACME. How may I assist you today? [speaker002:] Yes i would like to check the status of my shipping. I still haven't received my order [speaker001:] Okay, that's no problem. May I have your full name and Account ID? [speaker002:] Crystal Minh and account is FXC0RJPJEW [speaker001:] Now I need your username, email, and Order ID. [speaker002:] username is cminh200, email is cminh200@email.com and order id is 9756380298 [speaker001:] How long have you been waiting for your package? [speaker002:] 5 days [speaker001:] It's possible that the package will be delivered in the next few business days. Please give it a few more days. [speaker002:] okay, i can do that. If not i'll just contact you guys again thank you for your help [speaker001:] No problem. Is there anything else I can help you with? [speaker002:] that's it [speaker001:] Thank you for being an ACME customer. Have a splendid day! [speaker001:] Hi, what can I do for you? [speaker002:] Hi, I forgot my username and can't access my account [speaker001:] Okay, I can help you recover that,. Can I have your name please? [speaker002:] Crystal Minh [speaker001:] Okay, I just need to verify your identity. Can I have your zip code, phone number and email address [speaker002:] crystalminh667@email.com Phone Number: 109-9202 51569 [speaker001:] Thank you, your username is cminh1 [speaker002:] Great, thank you. [speaker001:] Is there anything else I can help you with? [speaker002:] That's all for today [speaker001:] Have a good day [speaker001:] Hello, how may I help you today? [speaker002:] I have tried using promo code And it isn't working [speaker001:] I can look in to that for you. Can I get your full name or Account ID? [speaker002:] David Williams [speaker001:] Thanks David. Is it saying it is invalid or out of date? [speaker002:] Invalid I got it two days ago [speaker001:] Alright, let me look in to this for you. One moment please David. It does look like the promo code should still be working. I'm going to go ahead and send you a new one. [speaker002:] Yes please [speaker001:] DZLA5 [speaker002:] Thank you. [speaker001:] This one should work for you! [speaker002:] I'll try right now [speaker001:] Great! Is there anything else I can help you with today? [speaker002:] Yes that worked. Goodbye [speaker001:] Thanks, have a great day David. [speaker001:] good evening! [speaker002:] hello [speaker001:] how can I help you? [speaker002:] I am trying to look at my order history but I can't log into my account because I forgot my password [speaker001:] not a problem, I can help you with that! may I have your name please? [speaker002:] Joseph Banter [speaker001:] Thanks Mr Banter, may I have your username please? [speaker002:] it's Ms Banter by the way!!!! jbanter8 [speaker001:] oh jeez, how embarrassing, I'm so sorry! [speaker002:] how rude of you to assume my gender! [speaker001:] I know, I apologize, I'm not very woke. for security reasons I cannot see your password but I can generate a new one for you [speaker002:] that's fine [speaker001:] I'll just need your PIN or the answer to your secret question [speaker002:] Martinez [speaker001:] Your new password is pj6bbslqjr Is there anything else I can help you with ma'am? [speaker002:] How is it that you can see my new password but not my old password? what difference does it make for security? [speaker001:] that's a great question The system does not allow me to access your old password but it does let me generate a new one That way, say you used your old password for all sorts of other accounts, this would prevent me from knowing it [speaker002:] oh, that makes sense thank you for your help [speaker001:] You're welcome Ms Banter, so sorry for the mix up before, lesson learned! [speaker002:] Ok bye [speaker001:] have a good night [speaker001:] Hello! How can I help you today? [speaker002:] I was charged twice for something I bought. [speaker001:] Ok. I can help you with that. [speaker002:] thanks Name: David Williams Account ID: 9KFY4AOHGQ [speaker001:] Can I have your account ID too please [speaker002:] yes Account ID: 9KFY4AOHGQ [speaker001:] Thanks. And your order ID [speaker002:] 1249613747 [speaker001:] What is your membership level? Are you gold or silver? [speaker002:] silver [speaker001:] How much were you overcharged? [speaker002:] double so 168 [speaker001:] Ok. your order was updated, and you should see the update on your account shortly. Is there anything else I can help you with today? [speaker002:] no [speaker001:] I hope you have a great day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] HI! I did a mistake just now. I don't want the second item from my order which is a jacket I was thinking of buying it but apparently I bought it. Is there a way to remove the item? [speaker001:] Alright and don't worry. I'm sure we'll be able to resolve the issue. Could you give me your full name please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you Alessandro. Could I also have your Account ID and order ID please so i can look it up? [speaker002:] Account ID: LBDWOGTH7Z Order ID: 6943213501 [speaker001:] Great, I was able to pull up the order. What is the shipping status? [speaker002:] In transit, i think [speaker001:] Could you tell me your membership level? [speaker002:] gold [speaker001:] Alright, I'll e able to offer you a refund immediately but since the item has already shipped It will need to be returned. When the item arrives please contact us again to set up a return for it. How much was the item? [speaker002:] Ok. it was $59 [speaker001:] Alright. I got that refund settup for you. Was there anything else I could help you with? [speaker002:] That's all Thanks Have a great day [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello, how can i help you today [speaker002:] I want to order a pair of Tommy Hilfiger jeans but they are always out of stock [speaker001:] Okay sorry about that, could i get your full name or account id please [speaker002:] Norman Bouchard normanbouchard674 [speaker001:] Okay, i have put in a memo with out purchasing department to let them know to restock these jeans more [speaker002:] ok please do can you e-mail me when they come in stock [speaker001:] Yes i will set it on back order for you when it is available it will be shipped to you and purchased with the card on the account [speaker002:] ok thank you [speaker001:] Okay sorry about that, have a nice day [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] I wanted to change the shipping address on my order if possible the account name is Crystal Minh [speaker001:] Absolutely. What is the status of your order? [speaker002:] In Transit [speaker001:] OK, and I will need your username, email address, and order ID please. [speaker002:] cminh633 cminh633@email.com 6198530550 [speaker001:] And may I have the new address you need changed to? [speaker002:] 7852 Primrose Ave Raleigh, CA 29689 [speaker001:] OK, I have updated the address on your shipment. Is there anything else I can help with today? [speaker002:] no that was all [speaker001:] Great, thank you and have a great day! [speaker001:] Hello, what can I do for you today? [speaker002:] I want to check on why the price of shipping was so high for my order [speaker001:] May I have your full name or account ID? [speaker002:] David Williams Account ID: O4TB9LVGZT [speaker001:] May I have your username, e-mail address, and the order ID? [speaker002:] Username: davidwilliams569 Email Address: davidwilliams569@email.com Order ID: 5593396475 [speaker001:] Thank you. What is the shipping status of the order? [speaker002:] Order Received [speaker001:] I can remove the shipping fee from your order if you would like. We value your business and would like you to remain a satisfied customer. [speaker002:] yes please 37 dollars is almost as much as the 54 dollar boots i purchased [speaker001:] Ok, the fee has been removed. Is there anything else I can do for you today? [speaker002:] no that was it [speaker001:] Have a great day. [speaker001:] Hello, how may I help you? [speaker002:] My name is spelled wrong on my account, and I'd like to correct it. [speaker001:] I can help with that. Can I get your full name please? [speaker002:] Yes. The way it shows now is Norman Bouchard [speaker001:] Thank you. Can you also provide your zip code, phone number, and username so I can verify your identity? [speaker002:] My zip code is 41133, my phone number is 346-825-3729, and my username is Norman525 [speaker001:] Hmm, I am having some issues with that information. How about your email address and Order ID? [speaker002:] My Order ID is 3496763419, and my email is norman525@gmail.com [speaker001:] I'm still having issues with your email address. Do you have your password or PIN number? [speaker002:] Am I supposed to share my Pin or password? [speaker001:] Yes, that is the only other method of verification I have. [speaker002:] 7xa5Grq& Sorry typo 7xa5GrqU [speaker001:] Thanks. What name do you want to change it to? [speaker002:] The correct spelling is Norman Bauchard [speaker001:] Thank you! I have updated your name in our system and you are good to go. [speaker002:] Thank you so much! [speaker001:] Is there anything else I can help with? [speaker002:] No, that was all. [speaker001:] Have a great day [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I'd like to know why the price dropped so much yesterday on the Tommy Hilfiger Jeans now. [speaker001:] Ok, to verify the price was lower yesterday? [speaker002:] Yes. You can reference order ID 1556877189 [speaker001:] May I have your full name and account id please? [speaker002:] My name is Norman Bouchard and my account iD is PGVKAEXQED [speaker001:] Thank you Norman. [speaker002:] Can you please tell me what that is? [speaker001:] After looking into the system, our prices sometimes change and is based on a pricing algorithm. [speaker002:] So there's no actual market-driven or supply chain reason for it? [speaker001:] It is driven by both and is very dynamic. [speaker002:] If that's the case, I'd appeal to let me purchase at the lower price that I already saw. [speaker001:] I do apologize, I am not able to do that but I can generate a promo code for you. [speaker002:] What amount is the promo for? [speaker001:] The amount is for 20% off. Would you like the code? [speaker002:] Yes, please [speaker001:] Y2K20 [speaker002:] Thank you [speaker001:] Is there anything else I can do for you today? [speaker002:] No, that's all for now. Thank you. [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi, how may I help you? [speaker002:] I would like to get an extension on my premium service. Is that possible? [speaker001:] Let me see if I can help you with that Can I have your full name or Account ID please? [speaker002:] Thanks! I just need a bit more time to come up with the money. David Williams [speaker001:] I understand [speaker002:] Account ID: QUQEGVMYSI [speaker001:] Can I also get your Order ID? [speaker002:] Sure. Order ID: 5292102099 [speaker001:] What's your membership level? [speaker002:] Gold [speaker001:] That's great news. I can definitely get you an extension [speaker002:] Wonderful! Thank you so much! [speaker001:] You're welcome! We value you as a loyal customer Ok, your extension has gone through [speaker002:] Thanks and have a great weekend! [speaker001:] You too, Good bye [speaker001:] Hi, how can I help today? [speaker002:] Well first off I'm waiting on a refund I was told was coming to me second of all I'd like to send back another return for some more refund on top of that one [speaker001:] I see, please hold as I look into those things for you. So, for the first action, did you want to check a refund status? [speaker002:] yes was approved for 100$ coming back Albert Sanders gold member [speaker001:] Could I get your username, email address and order ID please? [speaker002:] asanders499 asanders499@email.com 5598626369 [speaker001:] Thank you. [speaker002:] also a 59$ calvin klein jacket I'll need money back for which arrived defective [speaker001:] Your initial refund is in progress. You will receive it online. That was the method that you initiated are you satisfied with this method? [speaker002:] that'll be fine [speaker001:] Great! [speaker002:] can I send back this jacket too [speaker001:] Sure let me start the process for that. Do you have a separate order ID for that? [speaker002:] no that was the order ID I just gave you 5598626369 [speaker001:] Thank you. What refund method would you prefer for this? [speaker002:] the online method for the pending 100 is fine [speaker001:] Could you give me your account ID please? [speaker002:] I don't have that with me asanders499 [speaker001:] The refund is for $100, right? [speaker002:] You told me the 100 was coming and I'm looking for another 59 and to send this jacket back as well [speaker001:] Your refund has been initiated. Can I help with anything else? [speaker002:] no that's it thanks for dealing with that [speaker001:] Have a nice day. [speaker001:] Hello, how can I help you? [speaker002:] Hi, i would like to check on my order status because the cost of shipping was too high [speaker001:] I can check on that for you. Can I have your full name or account ID? [speaker002:] My name is alessandro phoenix [speaker001:] May I also have your username, email address and order ID? [speaker002:] Username: ap078853 | Email Address: ap078853@email.com | Order ID: 4754508432 [speaker001:] Thank you. Do you know the shipping status of your item? [speaker002:] my shipping status is out for delivery [speaker001:] I'm sorry to hear that the cost of shipping was too high. As the item is out for delivery, I can't cancel the order but I can offer you a partial refund for delivery. [speaker002:] what would the partial refund for delivery be [speaker001:] I can offer you an $8 refund on the shipping cost. Would that be okay for you? [speaker002:] yes that would be okay [speaker001:] I've done that for you. Can I help you with anything else? [speaker002:] no that will be everything, thank you for helping me today [speaker001:] Thank you for being a customer. Have a great day! [speaker001:] Hello! Thanks for contacting Acme client support. How may I help you today? [speaker002:] Hello, I need to check the status of my order because the delivery time is not right [speaker001:] Okay, let's start by getting your full name. [speaker002:] Rodriguez Domingo [speaker001:] Mr. Domingo, what about the delivery time is not correct? [speaker002:] it's getting here too late, I need it to be moved up a day [speaker001:] I see. Let's dig into that. Just a moment while I bring up your account. Did you receive an email implying the wrong delivery time? [speaker002:] yes [speaker001:] Got it. Can I first have your Account ID and your Order ID? [speaker002:] QYD5VDCV0U 8204396297 [speaker001:] I'll need your Username and email address so that I can access that order. Do you have that information available? [speaker002:] test@gmail.com, username is rdomingo [speaker001:] And did you need to change the time of day for the delivery or the day of the delivery? [speaker002:] time of the delivery [speaker001:] So, you wanted to move it to the morning or evening? [speaker002:] morning [speaker001:] Okay, because earlier you wanted to change the day. So I just need to confirm which change you wanted to make. [speaker001:] Hi, how can I help you? [speaker002:] Hi there I placed an order on your website last night I got a confirmation email saying the standard shipping would be $25 I want to know if my order has shipped already because the shipping cost seems way higher than normal [speaker001:] Okay, I can look into this for you Can I have yoru name, username, email address and order id please [speaker002:] Yes, my name is Albert Sanders my username is alberts2 and my email is alberts2@email.com Oh and my order ID is 3768517052 [speaker001:] Can you see the shipping status? [speaker002:] It says In Transit I placed the order last night [speaker001:] Okay, I can cancel this order for you [speaker002:] I still want the item Is it possible to get the shipping cost waived or at least reduced? [speaker001:] Sure I can refund the amout you were overcharged. Normal shipping is $8, so I can refund 17 [speaker002:] Okay, that works [speaker001:] Okay that amount will be credited back, anything else I can do for you? [speaker002:] No, that's all Thank you [speaker001:] Have a good day [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi. My name is Sanya Afzal. I am having issues with the website running very slow. Can you help? [speaker001:] I am sorry to hear about the Sanya. Yes I can help. Is the website in general slow andor are you having issues with the searchcart? [speaker002:] It is slow in general. [speaker001:] Lets try a few options. First can I please have you check another website to make sure it is not the connection? [speaker002:] I checked other websites and they are running normally. [speaker001:] Next, can you please close out all tabs and make sure all background programs are not running to see if this helps? [speaker002:] Ok. I closed all other tabs and programs. Now it is running properly. Thank you. [speaker001:] Great, your welcome. Is there anything else I may help with today? [speaker002:] That is all. [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi how can I help you [speaker002:] Can you please change my phone number. I have lost my phone and now cannot log in due to the two-factor authentication on the old number. [speaker001:] OK no problem Can I get your full name [speaker002:] Chloe Zhang [speaker001:] The old phone number Also your zip code and email. Still there Chloe? [speaker002:] yes [speaker001:] What is the old phone number please [speaker002:] 995-7571 [speaker001:] And now your zip code and email [speaker002:] zip 2251 chloez02@email.com [speaker001:] And now the new phon number I just need the new phone number and I can update your account [speaker002:] 343-995-6286 [speaker001:] OK you're all set Anything else today? [speaker002:] Thank you very much. No, that is all. [speaker001:] Have a nice day [speaker001:] hello! [speaker002:] hi! [speaker001:] how can I help you? [speaker002:] I'd like to return some boots because are the wrong color. I was hard to see the color in the image online. [speaker001:] Sure, I can help you with that. May I have your name please? Hello? [speaker002:] Sanya Afzal [speaker001:] Thanks, I'll also need your user name, email address and order ID. Are you still there? [speaker002:] yes [speaker001:] I'll also need your user name, email address and order ID. [speaker002:] sanyaa68@email.com, sanyaa68, 8617363808 [speaker001:] Thank you and your membership level? [speaker002:] Bronze [speaker001:] was the purchase date within the past 90 days? [speaker002:] I made this purchase on 2020-01-08 [speaker001:] excellent, that qualifies for a return then! May I have your address please? [speaker002:] sure thanks. 3788 Lincoln Ave San Mateo, NY 4222 [speaker001:] Would you like to mail the boots back or drop them off at a store? [speaker002:] I'll mail them back in [speaker001:] ok, great, you'll just need to print off a shipping label and send them in. Is there anything else I can help you with? If not have a great day, nice chatting with you! [speaker001:] Hello, how may I help you? [speaker002:] I want to know the state of my refund [speaker001:] Let me help you with that. [speaker002:] I have an existing refund of $100 + I want to refund another $74 [speaker001:] Did you want to add an extra item to your current refund? [speaker002:] Yes [speaker001:] Could I have your full name or account id? [speaker002:] Albert sanders Account Id 123445 Thanks [speaker001:] Could I have your username, email address and order id to validate your order? [speaker002:] alberts7 alberts7@email.com [speaker001:] And the order id? [speaker002:] 0712999033 [speaker001:] Thank you What is the item that you want to return? [speaker002:] Jeans Guess jeans [speaker001:] And the cost of the Guess jeans is 74 right? [speaker002:] Correct [speaker001:] So your total refund is going to be 174 Is that correct? [speaker002:] Yes Thank you that's it [speaker001:] Can I help you with anything else? [speaker002:] No that's it [speaker001:] Have a good day. [speaker001:] Hi! How may I help you today [speaker002:] Yes i'm trying to place my order on your site and it want go though because it keep rejecting my credit card. Trying to figure out wants the problem [speaker001:] I am so sorry this is happening. Let me try and help. Can you first try and re enter the credit card number and see if that fixes the issue [speaker002:] ok no still the same [speaker001:] Ok, lets try logging out of your account and back in. Then try again [speaker002:] ok one sec yay that seem to fix the problem [speaker001:] Great! Was there anything else I could help with today? [speaker002:] no that will be all. thank you for your help [speaker001:] You're Welcome! Have a great day [speaker001:] good afternoon, how can I help you? [speaker002:] Hi can I confirm my shipping address? I got an email notification implying otherwise. [speaker001:] do you want to change it? oh sure, one moment would you give me your full name or account ID [speaker002:] Name: Albert Sanders [speaker001:] additional to this would you give me the order ID username and email please account ID to please [speaker002:] additional to this would you give me the order IDusername and emailpleaseaccount ID to please You want to confirm the shipping address because you got an email notification implying otherwise. Explain your problem to the agent, provide any informat Username: alberts1 Email Address: alberts1@email.com Account ID: ACB5AP0OW8 [speaker001:] ok only the order ID would be missing, it is a series of number. 8 to 10 digits [speaker002:] Order ID: 9929753955 [speaker001:] thanks! one moment. ok perfect let me check the system to see if it was a mistake on our part. It seems that if it was an error, the email is wrong please just ignore it. your order is fine. a pleasure to help you [speaker001:] Hello, how can I help you today? [speaker002:] Can you check on my shipment? I've been waiting 9 days and still haven't gotten it. [speaker001:] So you're worried it's missing? [speaker002:] Or it got delivered to the wrong place or something. [speaker001:] Okay, can I have your full name? [speaker002:] It should've already gotten here and I haven't gotten any updates on it either. David Williams [speaker001:] And your username, email, and order ID? [speaker002:] Username: davidwilliams071 Order ID: 0459057233 Email Address: davidwilliams071@email.com [speaker001:] And you said you've been waiting 9 days? [speaker002:] Yes, that is correct. I can understand 7 days, but 9 is too much, [speaker001:] Yes, after that length it's likely an error. [speaker002:] Ok. [speaker001:] So I'd like to send you out a new shipment, but I'll need your address. [speaker002:] Sure. 2581 Brushwick Dr Jacksonville, TX 17522 [speaker001:] And what's the item to be sure? [speaker002:] Guess jeans Men's [speaker001:] Okay, the new order should be on it's way ASAP. [speaker002:] Thank you. [speaker001:] Is there anything else I can do for you? [speaker002:] No, that was it. Thank you for your help. [speaker001:] Then have a nice day! [speaker001:] Good morning, how can I help you today? [speaker002:] would like to know more about a product. does it shrink after washing? [speaker001:] I can help you with that. May I ask who I am speaking with today? [speaker002:] Albert Sanders [speaker001:] Okay Albert, what product were you wanting to know about? [speaker002:] a guess brand jacket [speaker001:] Let me just pull up the information on our jackets. [speaker002:] ok [speaker001:] I looked up the information and this jacket will not shrink. It is made of a very high quality material. But it is recommended to hang it to dry or on low in the dryer. [speaker002:] ok thank you [speaker001:] Can I help you with anything else Albert? [speaker002:] that is all [speaker001:] Thanks, you have a great day! [speaker001:] Hi, how can I help you? hello? [speaker002:] Hi So I want to check the status of my order [speaker001:] Sure, I'd be happy to help you with that. May I have your name please? [speaker002:] it seems like there is a mistake in the syste system* because I only ordered one item [speaker001:] ok, lets see if we can straighten that out [speaker002:] but the confirmation email says that I ordered 2 ok thanks [speaker001:] sure, lets start with your name [speaker002:] My name is Rodriguez Domingo [speaker001:] ok, thanks, and your account ID and order ID? [speaker002:] Order ID: 1060647228 Account ID: ADK45IHKCV [speaker001:] Great, and your username and email address? Mr Domindo? [speaker002:] Domingo [speaker001:] your username and email address please oops sorry! [speaker002:] no problem so I dont have an email or my username seems like I lost them [speaker001:] ok. not a problem It looks like that email was incorrect you will only be charged for one item! sorry about the mixup! [speaker002:] Oh ok, thats a relief [speaker001:] Yes! Anything else I can help you with? [speaker002:] I really appreciate you taking the time no that would be all thank you [speaker001:] no problem, happy to help, have a great day! [speaker001:] hi how can I help you? [speaker002:] Hi, I have a general question [speaker001:] And welcome to AcmeBrands [speaker002:] thanks! [speaker001:] Please go ahead [speaker002:] I was wondering when do you usually get your items for your fall collection? I am on a limited budget now but wanted to see if I can start saving up and it'll good to know how much time I have [speaker001:] That makes sense! Our fall collection will drop on October 3rd. That gives you some time [speaker002:] ok good, I appreciate that thanks for the info! [speaker001:] Is there something else I can help you with? [speaker002:] nope that's it stay safe! [speaker001:] You too! And, thanks for being a customer, keep shopping online! [speaker001:] Hi, how can I help you today? [speaker002:] Yes, I want to check my order status online, but I forgot my password. [speaker001:] I can help with that, could I please have your full name or account ID? [speaker002:] Joyce Wu, pin number 644870 [speaker001:] Do you know your username? [speaker002:] Yes, it is Joycew33 [speaker001:] I cannot retrieve your password but I can make you a new one. [speaker002:] ok, thanks [speaker001:] Your new password is mc2ab0mlw8a Is there anything else I can help you with today? [speaker002:] no, thanks [speaker001:] Have a great day! [speaker001:] Hi! How can I help you? [speaker002:] the item i want to buy was much cheaper yesterday when i checked. why the price discrepancy? and can you do something about it? [speaker001:] Sure, let me take a look! [speaker002:] ok [speaker001:] May I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thanks! I'll need your account ID and order ID too please [speaker002:] Q6U7MQWNBR. 2713916174 [speaker001:] Thanks for that info. So what I'm seeing is that the price did change and it's a result of the algorithms we use to set pricing. It depends on the demand for the product and the availability Unfortunately it's out of my control [speaker002:] ok. that is all [speaker001:] Ok,have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Because of recent health rules My income changed and I have to modify my shipping details.. I think I need to cancel an order. [speaker001:] Sure, I can help you do that. First, I need your full name or account ID please. [speaker002:] I also ordered a slightly different item than I wanted. I just want to get a refund on the Calvin K. shirt. Account ID: 1UB0JWZ2HV [speaker001:] and your name? [speaker002:] It's probably easiest to just cancel the whole order for me. I'm Rodriguez Domingo [speaker001:] OK, I can do that for you. Finally, I need the order ID for the order you wish for me to cancel for you. [speaker002:] 7119625508 [speaker001:] Alright, do you know the current shipping status of the order? [speaker002:] It seems to be listed as "Out for delivery"? [speaker001:] Alright, since it is already out for delivery, I can not just cancel the order. What membership level are you? [speaker002:] silver [speaker001:] OK, so what we can do is this. I can refund your purchase price, and then you will need to return the item once you receive it. When you get the package, just contact us again, and we will get you the return label. Does that work for you? [speaker002:] Sure, I guess. I'll do that then, goodbye. [speaker001:] How much did the order come out to? So I can refund the payment. [speaker002:] 282 is what the items cost, I can't remember shipping etc. though. [speaker001:] It is fine. When you get the package and the invoice, we can refund the entire amount then. [speaker002:] Ok, got it, goodbye. [speaker001:] Have a great day. [speaker001:] Hello, I would like to check the status of my order as the payment method seems to be wrong [speaker002:] hello sure what is your fullname? also please provide account id and order id [speaker001:] Albert Sanders B7KGY5XAXO, 3419916665 [speaker002:] What is your shipping status [speaker001:] Order received [speaker002:] What apyment method would you like me to change it to? [speaker001:] my credit card on file please [speaker002:] Do you need anything else? [speaker001:] Hello! hOw can i help you? [speaker002:] Hi, can you please check my order. I think the wrong payment method was used. [speaker001:] sure waht is your name, order id and aaccount id [speaker002:] Albert Sanders Account ID: GTN8G83ZRG Order ID: 0685072006 [speaker001:] Wht is your order status please? [speaker002:] out for delivery [speaker001:] The payment method went through and any updates will only be reflected in thefuture orders [speaker002:] You show it was charged t the credit card on file? Then, I will check with the bank as I don't see it. [speaker001:] yeah! it was charged [speaker002:] OK, thanks. [speaker001:] do you need anything else? [speaker001:] Hello, how can i help you [speaker002:] HI! your website is running very slow. I can't even go to the next page Is there something wrong? [speaker001:] I will help you out with this issue. We will need to troubleshoot. Okay first try to log out and back in on the site. then see if it is still slow [speaker002:] hmm. still slow anything else? [speaker001:] Okay now try visiting another site and if that one is slow its probably your internet connection. [speaker002:] yeah.. they are slow as well probably I'm having bad connection Oh well thank you then [speaker001:] Then you should call your internet service provider and get that sorted out! Do you need anymore help? [speaker002:] Yeah.. my bad Thanks That's all [speaker001:] Have a great day [speaker001:] Hi! How can I help you today? [speaker002:] hi there I want to know why the items here seem to be overpriced compared to other competitions [speaker001:] Our pricing algorithms change the prices frequently, based on many different factors including market size and the supplier, etc. I know that can be frustrating though. [speaker002:] yea it is actually [speaker001:] What is your full name? So I can pull up your account. [speaker002:] isn't there anything that could be done Crystal Minh [speaker001:] I can generate a promo code for you to use on your next order for 20% off. How does that sound? [speaker002:] That's cool, would very much like that [speaker001:] 0442I is your promo code. Make sure you use it within 7 days! Is there anything else I can help you with? [speaker002:] Thanks That's all for now [speaker001:] You're very welcome! Okay, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, i want to manage my shipping details because my situation has changed. I ordered the wrong item on accident [speaker001:] Sure, no problem. Can I please have your name, account ID, and order ID? [speaker002:] Name: Alessandro Phoenix | Account ID: 12MVGFR64L | Order ID: 4573772730 [speaker001:] Thank you. Would you like to cancel your order because you ordered the wrong item? [speaker002:] Yes [speaker001:] Can you tell me the current shipping status of your order? [speaker002:] Shipping Status: In Transit [speaker001:] Thank you. One moment please. Can you please tell me your username and email address? [speaker002:] Username: aphoenix183 | Email Address: aphoenix183@email.com [speaker001:] Thank you. I've successfully canceled your order. Is there anything else I can help you with today? [speaker002:] No that is everthing, thank you for all your help today [speaker001:] Thank you. Have a great day! [speaker001:] good afternoon, how can I help you? [speaker002:] hey have some questions about a guess shirt it looks sharp but i know it'll be getting stains on it [speaker001:] sure, tell me about it [speaker002:] wondering if you can remove the stain without ruining it say you spill a bunch of pasta sauce on it making dinner etc because even a little stain would ruin it [speaker001:] don't worry, let me check the info one moment please [speaker002:] ok thanks [speaker001:] ok to revomer stains you should do the following when they are fresh and wet simply requires rinsing in cold water and immediately washing. If the stain has dried soak the shirt in cold water for roughly hald an hour to loosen up the stain. Then scrub out the area with dishwashing liquid, preferrably with a toothbrush. Finally, wash again in cold water. [speaker002:] ok you've assured me I'll be able to deal with stains on this shirt [speaker001:] That would be the two ways to remove stains from your shirt without damaging it. [speaker002:] great thanks for looking into that for me [speaker001:] a pleasure to help you have a nice day [speaker001:] Hi, how do i go about getting a premium membership? [speaker002:] Hello [speaker001:] I will be doing a lot of shopping soon with my stimulus check! [speaker002:] In order to become a premium member, you have to make a certain amount of purchases. For bronze, that is $500 worth in the past year, Silver is $1000 worth in the past year, and gold is $2000 worth in the past year. [speaker001:] So, I don't get it till after I've bought stuff? Alright thanks:] [speaker002:] Unfortunately no, you have to make the purchases first. Sorry. Thank you and have a nice day! [speaker001:] Hello. Thanks for contacting client support, how may I help you today? [speaker002:] Hi. I would like to move my shipping on my order to next week. [speaker001:] I'd love to help with that. Can I please get your full name? [speaker002:] Crystal Minh [speaker001:] Crystal, what is the reason that you'd like to change the shipping? [speaker002:] To avoid the fees [speaker001:] No problem. Can I‌ please get your Account ID and the Order ID associated with the account so I can research that for you. [speaker002:] GCSGAG2R27 8072470537 [speaker001:] And, I'll also need your shipping status. [speaker002:] It says delivered [speaker001:] Crystal, what is your membership level? [speaker002:] Bronze [speaker001:] Because the item has already been delivered, I can't change the date. But I can credit your account, if you'd like. [speaker002:] That would be great! Thank you [speaker001:] Okay, you're all set Crystal. [speaker002:] Thank you [speaker001:] Is there anything else that I can do for you today? [speaker002:] Nope [speaker001:] Thanks for being an Acme customer, have a great day! [speaker001:] Good afternoon. Thanks for contacting AcmeBrands. How can I help you today? [speaker002:] Hi there, I ordered some Guess jeans but I realized they are the wrong color I was wondering if I can return them [speaker001:] I'm sorry to hear that. Could you provide me with your name, account ID and order ID to pull up your account? [speaker002:] Sure My name is Rodriguez Domingo My account ID is, hmm I don't seem to have an account ID my order ID is 1390447614 [speaker001:] Okay, thank you. I'll pull up your account now. [speaker002:] ok [speaker001:] To confirm your purchase, do you have your username and email address? [speaker002:] rodriguezd752 rodriguezd752@email.com is my e-mail [speaker001:] Thank you. I've confirmed your purchase of the Guess jeans. [speaker002:] Excellent. [speaker001:] Which membership level do you have? [speaker002:] Silver [speaker001:] You still have your receipt for the jeans? [speaker002:] Yeah I think its around here somewhere [speaker001:] Great because you are a Silver member, you can return the product within 6 months of purchase with the receipt. I'll need to send you a return label. What is your shipping address? [speaker002:] 5682 2nd Ave Brighton, NY 34559 [speaker001:] Thank you. How would you like to process the return: by mail, in store or drop off center? [speaker002:] by mail [speaker001:] You will receive the return label by email shortly. Securely package your return in a suitable box, affix the label and you can send it by mail for us to process your return. [speaker002:] Ok thanks [speaker001:] Is there anything else I can help you with? [speaker002:] Nope [speaker001:] Great! I hope you have a great day. [speaker001:] Hi, what happens if I am late on a subscription payment? [speaker002:] Hi! Thank you for contacting us. Let me look at that for you. When you late on your subscription a $2 late fee is added per day past the deadline If you are a silver or gold member, you get a 5 day grace period [speaker001:] okay. So I will still be able to make a purchase? [speaker002:] Yes you will [speaker001:] Great! Thanks [speaker002:] You're Welcome! Did you have any other questions [speaker001:] That is it for today. [speaker002:] Great! Enjoy your day [speaker001:] Hi, thanks for contacting Acme Brands. How can I help you today? [speaker002:] Hello, I would like help about returning an item. [speaker001:] Sure, I'm happy to assist you. [speaker002:] I have a Calvin Klein jacket that I want to return [speaker001:] Can I get your full name and account ID please? [speaker002:] My name is Sanya Afzal and my username is sanyaa32 [speaker001:] Great, thank you. Can I get your e-mail address and order ID as well please? [speaker002:] My email address is sanyaa32@email.com and my order id is 8360153865 [speaker001:] Great, thank you. What was the reason for the return of the jacket? Was it the wrong color or something of that nature? [speaker002:] I didn't like the color of it [speaker001:] Ok, no problem. Can I get your membership level please? [speaker002:] My level is Bronze [speaker001:] Ok great, thanks. Is the jacket still in it's original packaging? [speaker002:] Yes, it is [speaker001:] Ok, excellent. We can get that return setup for you then. Can I get your address so we can get a shipping label sent out to you? [speaker002:] yes 6800 Woodshore St, Brighton, TX 20496 [speaker001:] Awesome, thanks. One moment. How would you like to ship your return back to us? We have three options: By mail, in store, or drop off at a shipping center [speaker002:] By mail is fine [speaker001:] Excellent. You will receive an e-mail from us with a shipping label you can print out to return that jacket to us. Is there anything else you needed help with? [speaker002:] Sounds good Nothing more, thank you for your help! [speaker001:] Alright then, I'm happy to have assisted you today. Have a great day. [speaker001:] I had just purchased an item, but I realized I ordered the wrong size would it be possible to cancel that order and get a refund? [speaker002:] No problem, one moment please. [speaker001:] the order is was 7669567611 [speaker002:] You can absolutely get a refund for this! I am just going to need some details first. Thank you, I will need that later. what is your full name or account ID? [speaker001:] Rodriguez Domingo [speaker002:] Great, now to validate the purchase I will need the username and email address. [speaker001:] rdomingo474 rdomingo474@email.com [speaker002:] What is your membership level? [speaker001:] gold [speaker002:] Fantastic, gold members get unlimited returns! I am going to need your full address please. [speaker001:] 9571 Circle Drive San Mateo, CA 59749 [speaker002:] Do you want to return by mail, in store, at a drop off center? or [speaker001:] mail is fine [speaker002:] Refund initiated, is there anything else I can do for you today? [speaker001:] that was all thanks [speaker002:] Great, thank you for contacting AcmeCorp and have a good day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] how long does premium membership last? i am thinking about buying stuff [speaker001:] I can find that information for you. Can I have your name please? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman. Let me pull that up. Okay. Memberships last for the entirety of the calendar year when you receive it and the next full calendar year. It is calculated at the beginning of each month. For example... If you spend $505 on June 15th you will become a bronze member beginning July 1st. It lasts until December 31st of the following year. Did you need any other information from me today? [speaker002:] ok thank you. that is all [speaker001:] Thank you and have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] Hey! I placed a two item order, but I want to remove the second item. I totally chose the wrong size. [speaker001:] I see. May I have your name please? [speaker002:] Norman Bouchard [speaker001:] Can I have your account ID and Order ID? [speaker002:] 4FMRXX3RGA 3536918602 [speaker001:] Norman what is the shipping status? [speaker002:] Out For Delivery, unfortunately! [speaker001:] What is your membership level? [speaker002:] Gold [speaker001:] Well good thing for you I can refund it now. When you get it in just return the second one. How much was it for one of them? [speaker002:] The boots were $54 [speaker001:] Alright I processed the refund. Just ship the extra back to us when you get it. Anything else I can help you with? Great. Have a nice day. [speaker001:] Hello, how can I help you? [speaker002:] hey hi what about the materials used for this product [speaker001:] Which product are you referring to? [speaker002:] I am looking for shoes I like this boot, i like to purchase it [speaker001:] The boots are made of leather and can be purchased in either brown or black. [speaker002:] black [speaker001:] Were you going to purchase them yourself online?, or did you want me to do that for you? [speaker001:] Hello, how may I help you today? [speaker002:] I seem to have forgotten my username. [speaker001:] Sure, no problem. Can you please tell me your full name or account ID? [speaker002:] David Williams [speaker001:] Before I can recover your username, I am required to verify your identity. Can you please tell me your zip code and phone number? [speaker002:] 689-8403 99306 [speaker001:] Thank you your username is dwilliams1 [speaker002:] great thanks thats all i needed [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] no that was all [speaker001:] Thank you. Have a great day! [speaker001:] good afternoon, how can I help you? [speaker002:] Hi, I'm thinking about buying some stuff. What are the benefits of premium membership to your site? [speaker001:] oh not problem, let me check all the info one moment please. First all our members are invited to the annual holiday extravaganza with open bar and free flights from anywhere in the US;] And about specific benefits, what level of membership would you like to acquire? bronze, silver or gold? [speaker002:] I'd like to know more about the bronze membership. [speaker001:] Bronze members save on shipping fees and promo codes. ^^ [speaker002:] Well that sounds pretty useful, I'm pretty interested in a bronze membership then. I think I'll sign up for that. Thank you for the help. [speaker001:] I'm glad a pleasure to help you [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hello, I would like to know about international shipping. I would like to see if my membership allows for free shipping [speaker001:] OK. Let me check, one moment. May I have your full name or account ID [speaker002:] Joseph Banter [speaker001:] Thanks, I have pulled up your account. Let me check with the system. [speaker002:] Ok thanks [speaker001:] Your account does not offer free international shipping. Anything else I can help with today? [speaker001:] Hello, how can I assist you? [speaker002:] where is my stuff? [speaker001:] ok, I can help you find out. May I have your name please? [speaker002:] Sanya Afzal [speaker001:] thank you, did you get an email from us implying something was wrong with the shipment? [speaker002:] i need to change my shipping address [speaker001:] ok, sure, we can do that. What is the current shipping status? hello Sanya? [speaker002:] yes [speaker001:] What is the current shipping status? [speaker002:] 7014 Lexington Ave Newark, MI 34965 [speaker001:] that is your address, I need the current shipping status from you please is it in transit? or out for delivery? [speaker002:] shipping status is delivered [speaker001:] ok, if it has been delivered to you it is too late to change the address for this order but I can update your address in our system. [speaker002:] yes please [speaker001:] ok can I have your user name, password and PIN number please? [speaker002:] For current address can you create any case to redeliver to current new address Username: sanyaa33 [speaker001:] yes [speaker002:] Account ID: PDQKXPPMNV [speaker001:] Is 7014 Lexington Ave Newark your current address? hello? Sanya? [speaker002:] yes [speaker001:] ok, what is your new address? [speaker002:] 7018 Lexington Ave Newark, MI 754852 [speaker001:] Ok, I have updated that in the system, anything else I can help you with? It doesn't sound like it, so have a great day! [speaker001:] good afternoon, how can I help you? [speaker002:] Hi. I'm really unhappy. I just signed up with you guys for your subscription and I see I was charged twice. My bank account is overdrawn now! [speaker001:] Oh sorry that you have this problem, let's check the matter. would you give me your full name or account ID [speaker002:] My name is Sanya Afzal. [speaker001:] additional to this you would give me the order ID and account ID please [speaker002:] Account ID: ODCXSLE9XD Order ID: 9236936940 [speaker001:] everything in order, you will indicate your level of membership to verify [speaker002:] I am a Silver member. [speaker001:] a question, have you currently paid that bill? [speaker002:] Yes I paid it and then saw it was paid a second time. [speaker001:] I understand, and how much was the additional amount charged? [speaker002:] It looks like $74 dollars. [speaker001:] alright, one moment. all set! [speaker002:] Oh thank you so much. [speaker001:] a pleasure to help you [speaker002:] That's all I needed today. [speaker001:] have a nice day [speaker001:] Hello, how can i help you [speaker002:] I want to upgrade my shipping status to overnight [speaker001:] I will be happy to help you with that. Can i get your full name. [speaker002:] Crystal Minh [speaker001:] I found your account crystal. Now can i get your account id and order id? [speaker002:] account id is NVYMS0FBPE and order is 9341523388 [speaker001:] I verified your identity now can i get your shipping status [speaker002:] In Transit [speaker001:] Unfortunately since it has already shipped I will be unable to upgrade it. However there is a chance it could arrive tomorrow anyway. I apologize for the incovience. Can i help you with anything else? [speaker002:] no [speaker001:] have a great day. [speaker001:] Hello I was charged twice for my premium subscription. My name is Joseph Banner and my Order ID 731786314 Actually, it was not related to my premium subscription but it was something that I bought from you. [speaker002:] Hi. I can help with that. Give me a moment while I pull up your account. [speaker001:] I am glad to hear Okay [speaker002:] Can I get your order ID? [speaker001:] 7137846314 [speaker002:] and account id? [speaker001:] W3GAC5YDWQ [speaker002:] Have you given me your full name sir [speaker001:] I did. Joseph Banter. You said that you already pulled my account. [speaker002:] Ok. I've now managed to successfully verify your identity. [speaker001:] ok. Your system appeared to be slow. I only have 15 minutes break from work. [speaker002:] What is your membership level sir? [speaker001:] Gold [speaker002:] I apologise for that. [speaker001:] You should have been able to see it when you pulled my account. [speaker002:] The extra fee will be removed [speaker001:] Okay. Thank you. [speaker002:] what amount were you overcharged by? [speaker001:] ok. Am I done now? I really have to go. $94 [speaker002:] nearly done. ok. I'll resolve that for you. [speaker001:] Thanks. [speaker002:] all done bye! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I need to change the primary payment method for my account [speaker001:] Happy to help, may I have your full name please? [speaker002:] Norman Bouchard [speaker001:] Thanks Norman. [speaker002:] no problem [speaker001:] What is your current payment method, Norman? [speaker002:] Debit card [speaker001:] thanks. Next I need to verify your identity. Can I have your zip code and phone number please? and one more thing, I also need your PIN number. [speaker002:] 14238 phone number is 4512859631 Pin Number: 413505 [speaker001:] great, your identity has been verified. How do you want your new payment method, Norman? [speaker002:] Lets do my mastercard [speaker001:] Your new payment method has been updated. [speaker002:] Great thanks! [speaker001:] Great, is there anything else that I can help you with? [speaker002:] nope that's it [speaker001:] Have a nice day! [speaker001:] hi! [speaker002:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker001:] I got a promo code that I keep getting messages that is declared as invalid [speaker002:] Are you trying to use the promo code now? [speaker001:] I got the code 2 days ago and yes, I am trying to use it now [speaker002:] Oh no, lets take a look. May I have your full name or account id please? [speaker001:] Crystal Minh [speaker002:] Thank you Crystal, and to verify you just got the code 2 days ago? Would you still please check to make sure the date is still valid? Sometimes the codes are expired because they only are issued for 7 days. Hello Crystal, after checking our system there does appear to be an error on our side. [speaker001:] thanks! [speaker002:] I am going to generate a new promo code. Here it is: F^UBY Is there anything else I may help you with today? You should be able to use this code on your next purchase. If there are no more questiosn, Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how can i help you today [speaker002:] Hi, I want to pay my subscription fee please. [speaker001:] Not a problem, could i get your name or account id please [speaker002:] Name: Albert Sanders Account ID: J96OJ522JW [speaker001:] Okay and could i also have your order ID [speaker002:] Order ID: 5329648940 [speaker001:] Okay great, so the standard subscription is $99 a year. Would you like to be paying all of that right now or pay monthly? [speaker002:] I'll pay now [speaker001:] Okay, Do you want to use your main credit card on the account or use a new card [speaker002:] Please use the main card on file already. [speaker001:] Okay done, is there anything else i can help you with today? [speaker002:] Thanks so much, goodbye. That's all. [speaker001:] Have a nice day [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] i heard from my spouse that i may have missing credits can you please check they were from a refund [speaker001:] I'll be glad to help you with that. Would you provide your full name, please? Are you still there? [speaker002:] Name: Joseph Banter [speaker001:] Thank you, Joseph. Would you be able to tell me more about your credits? Options might be "subscription refund", "previous purchase", or "promotional package". [speaker002:] subscription refund [speaker001:] Thank you! One moment, please. It looks like your account is accurate and your credits are not actually missing. Would you please try logging out and in again to see if that clears it up? [speaker002:] my hsuabnd was probably wrong looks good now! [speaker001:] It happens sometimes! I'm so glad that resolved it for you. Is there anything more I may help you with today? [speaker002:] nop thanks!! [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hello, I would like to check the status of my account as I have a shipping question [speaker001:] OK, what is your question? [speaker002:] I would like to see if I get free shipping from out of the country [speaker001:] Sure, can I have your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] OK, great Norman. I see here that your account does offer free international shipping. [speaker002:] Ok great! [speaker001:] If you have future questions, I will send a link that you can reference that contains our FAQ. [speaker002:] Thank you [speaker001:] Is there anything else I can help with today? [speaker002:] That is all [speaker001:] Thank you, have a great day! [speaker001:] Hello [speaker002:] Welcome to AcmeBrands. How may I help? [speaker001:] I am searching for jeans but the results keep coming back for shirts [speaker002:] Ok. Let me see if I can help. Please log out and log back in and let me know if that works [speaker001:] ok let me try that [speaker002:] ok [speaker001:] no it did not work [speaker002:] Ok. Please try clearing cookies [speaker001:] ok yay that worked thank you for your help! Have a nice day! [speaker002:] Excellent! Anything else? You too. Have a great day! [speaker001:] Hello, and thanks for getting in touch! How can I help you today? [speaker002:] Yes, i'm looking at my bill statement and i'm noticing that my charge hasn't been reversed even though i already completed the return [speaker001:] Let me take a look. What is your full name, please? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. While I pull up your account, can you please tell me your username, email address, and order ID, so that I can validate the purchase? [speaker002:] My account id is ADF345GB and my order id is 7921586167. email address is sa505910@email.com and username is sa505910 [speaker001:] Got it, thanks very much! How long have you been waiting on the refund? [speaker002:] two weeks [speaker001:] I'm sorry to hear! Let me fix this for you. Just for my records, what is your membership level? Apologies, actually I don't need that information. I've updated your account, and you should be seeing that credit shortly. I'm sorry for the inconvenience! Can I help you with anything else, though, today? [speaker002:] okay, great thank you. That will be a; all [speaker001:] You're welcome, have a nice day! [speaker001:] Hello how can I help you today? [speaker002:] Hi there, I would like to know your refund policy. I am planning on making a purchase, but unsure on one of the items. [speaker001:] Okay, one moment. Our refund policy is as such. Refunds are only available on items that haven't been shipped. They will be issued on any purchase as long as Order ID, username, and email are provided. [speaker002:] Okay, thank you. I will hold off on purchasing the item I am unsure of. [speaker001:] Okay, is there anything else I can do for you today? [speaker002:] That is everything, thank you. [speaker001:] Then have a great day! [speaker001:] Hello, Thank you for calling Acme Brands, how can I help you? [speaker002:] I like to confirm my shipping of my jeans. I got an email last night, that there were issues. [speaker001:] Sure, Can I have you name, account Id and order number please? [speaker002:] My name is David Williams. Account ID is 4KBO2QDOHS and my order is 2659751838 I just like to confirm the shipping address for my order. It should be 1603 Woodshore St Monterey, WA 63052 [speaker001:] It will be shipped to the address shown, anything else? [speaker002:] Nothing else. Thanks! [speaker001:] You have a great day and thank you for shopping Acme Brands [speaker001:] Hello. How may I help you today? [speaker002:] Hello. I was checking the status of a recent order because the cost of shipping was too high! Can you look into this? [speaker001:] Sure I can see what is going on. Can I have your name please? [speaker002:] Joseph Banter [speaker001:] Thank you Joseph. So are you wanting to cancel because the high price? [speaker002:] No, I just wanted to see why it was so high. Maybe the vendor made an error. [speaker001:] I am unable to see shipping costs [speaker002:] It was the cost of shipping that was too high. Who should I contact about this? I want to get the shipping waived or a refund. [speaker001:] Possible. May I have your username, email, and order ID? [speaker002:] Order ID: 8615021348; Username josephb6 Email Address: josephb6@email.com [speaker001:] May I have the shipping status on your order? [speaker002:] It is out for delivery. I still want the item. I just want the shipping waived or the cost of shipping refunded to me. [speaker001:] I can offer a one time shipping refund. [speaker002:] That would be great. I'll take it. Thank you. [speaker001:] No problem. Is there anything else I can help you with? [speaker002:] No, that is all. Thank you. [speaker001:] Great. Have a nice day. [speaker001:] Helllo! How may I Help you? [speaker002:] Hi, I'm having a hard time with your website. It's really slow hello? [speaker001:] I am sorry. I will notify our management about the slowness right now. [speaker002:] can you help me though? any suggestions [speaker001:] Have you tried logging in and out of your account? [speaker002:] let me try No, that didn't work [speaker001:] Have you tried visiting other websites? Are they also slow? [speaker002:] yes, it's just your site they aren't slow [speaker001:] Okay. Thank you. Please close all tabs put our website, and any other programs that may be running. [speaker002:] okay let me try that okay, yes, that seems to make it a bit better [speaker001:] Oh great! DO you want to go over other options, or is it okay? [speaker002:] do you have another one? [speaker001:] I can make the purchase you want for you [speaker002:] no that's okay. I can deal with it for now it's a little faster [speaker001:] Okay. i hope you have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi, my husband said that we should have credit on our account, but I can't seem to find it, [speaker001:] Let me find out for you. [speaker002:] Ok, thanks [speaker001:] Could I have your full name or account id? [speaker002:] Sanya Afzal [speaker001:] Thank you And what was the credit for? [speaker002:] He said that we had paid for a subscription that we didn't ask for, so the person he talked to said that they would credit our account. I think it's supposed to be $40 [speaker001:] Let me check the system. There was a issue with the credit, let me help you out with that. I generated a code with the $40 that you can use with the following promo code V7KN3 [speaker002:] Ok, thanks! [speaker001:] I apologize for the delay Can I help you with anything else? [speaker002:] No, that's all I needed. [speaker001:] Have a good day. [speaker001:] Good afternoon, how can I help you? [speaker002:] Hi I need to have the delivery address changed. [speaker001:] sure, one moment please Ok do you want to just change the shipping address? [speaker002:] Yes, 222 W 4th street Brighton, CA 86111 Since it is out for delivery will they redeliver to the new address? [speaker001:] alright, would you give me your full name or account ID please Yes, no problem! [speaker002:] WQHUHRHEEW Alessandro Phoenix Great! [speaker001:] Would you give me your username, email and order ID please [speaker002:] Order ID 9571728574 aphoenix558 aphoenix558@email.com [speaker001:] Ok everything in order I will proceed to make your change [speaker002:] Thanks Perfect! I'm done now. [speaker001:] All set Mr. Alessandro [speaker002:] thanks again [speaker001:] Not problem! Have a nice day [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi there, I am thinking about buying a jacket and just wondering if there is a hidden zipper for the detachable hood. [speaker001:] I happy to look into that for you. Are you just looking at this jacket? [speaker002:] yes just the jacket [speaker001:] I found the answer for you. The hood is detachable but there are five buttons that are located at collar. [speaker002:] Okay, sounds good [speaker001:] You just simply unbutton them. Do you have any other questions? [speaker002:] that is everything. thank you! [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, my name's Chloe Zhang. I have a premium subscription there, but I just received an email saying that the subscription was removed Is that right? I really didn't want that to be removed [speaker001:] I see, let's see what we can figure out here. May I have your Account ID and Order ID? [speaker002:] I'm afraid I don't have that information. I was a guest member there It was an email that I received that told me about the service being removed. I just wanted to check if that was correct [speaker001:] Very well, let me see what I can figure out for you. Checking your status, it indicates that you are currently active and do not have a payment due. Due for the month, I should say. Your normal fee of $10 will be due next month as usual [speaker002:] Oh, i see. So that email must have been a mistake, then. Okay, as long as my subscription is still active, I'll keep up my payments [speaker001:] Yes, either a mistake or a phishing email. From looking at your account, you are still active and do not have a payment due. [speaker002:] Okay, that's good to hear. Thanks for your help [speaker001:] You are very welcome, thank you for your patronage. Is there anything else I can help you with today? [speaker002:] No, that was all. Thanks again [speaker001:] You have a wonderful rest of your day! [speaker001:] Hello, how can I help you today? [speaker002:] I am having trouble using a promo code [speaker001:] Sure, let me look into that. Can I get your full name or account ID please? [speaker002:] David Williams [speaker001:] Great. Do you know how long ago you received the code?] [speaker002:] 8 days ago [speaker001:] Alright, that would be the issue. Promo codes automatically expire 1 week after being issued. Let me see what we can do. What membership level are you? [speaker002:] gold [speaker001:] Being a gold member, I will go ahead and issue you a new code. What was the promo code value? [speaker002:] it was for 20% [speaker001:] Your new code is 9RK41. It will be valid for one week from today. Is there anything else I can do for you today? [speaker002:] no, that was it, thanks [speaker001:] No problem. Have a great day. [speaker001:] Hi! How may I help you? [speaker002:] I need check my subscription status on my account. [speaker001:] May I have your full name, account ID and order ID to verify? [speaker002:] My full name is Crystal Minh. My account ID is 822734. [speaker001:] Do you have an Order ID? [speaker002:] No, I don't have that available. [speaker001:] One second. You have it active, it is due today for 49 dollars. [speaker002:] I would like to pay it now. [speaker001:] May I use the card on file? [speaker002:] Yes. [speaker001:] It has been paid. Anything else today? [speaker002:] Nothing else. [speaker001:] Have a good one! [speaker001:] I want to check the status of my account, for some reason my subscription was removed. [speaker002:] Sure, I can help you with that. To get started, can I get your full name or account id? [speaker001:] Alessandro Phoenix [speaker002:] Let me check your subscription status. [speaker001:] Alright, thanks. [speaker002:] The system shows that your subscription is not active, because there is an amount due of $14. The due date is three days from now. [speaker001:] So if I go ahead and pay that everything will be fine? Can I do that now then. [speaker002:] Yes, sure. [speaker001:] What do you need to process the payment then? [speaker002:] I need verify your identity. Can you spell your full name again? The system shows full name failed. [speaker001:] Alessandro Phoenix [speaker002:] Do you have a credit card number? [speaker001:] 84328372154 [speaker002:] Great, your subscription status has been updated. Is there anything else that I can assist you with today? [speaker001:] No, that was all i needed thanks. [speaker002:] wonderful, have a nice day! [speaker001:] Hello How can I help you? [speaker002:] Hi, I am hoping you can help me. I was trying to enter a promo code and I keep getting an error saying it is invalid. [speaker001:] I will be glad to help you with that. Can I have your full name or account id? [speaker002:] My full name is Norman Bouchard [speaker001:] Let me generate a new promo code. Your new promo code is 8BZ7V Is there anything else I can help you with? [speaker002:] Did my other order go through? I am wondering if I need to place the whole order over again to use this promo code. [speaker001:] Let me check that out for you? Could I have your account id and order id? [speaker002:] My oder id is 3240698812 [speaker001:] and your account id [speaker002:] My user name is nbouchard543 but that is all I see for my account id. [speaker001:] I can pull up the order without your account id. cannot [speaker002:] I guess I will place the order with the new promo code. If I get both orders I can reach out and return one. Thank you for your help today. [speaker001:] You are welcome. Is there anything else I can do for you? [speaker002:] No. That was all. [speaker001:] Have a nice day. [speaker001:] Hello and thank you for contacting Acme Brands! How can I help you today? [speaker002:] How long is the arm length of this shirt [speaker001:] I'd be happy to find that information for you. Please provide me with your name and the brand of the shirt. [speaker002:] The brand is Guess My name is Chloe Zhang [speaker001:] Okay, Chloe, give me one moment while I find the arm length of our Guess shirts. Size small has an arm length of 32 inches, while our mediums are 34 inches and large shirts are 36 inches long. [speaker002:] Okay thanks so much [speaker001:] You're welcome. Can I help you anything else? I hope you enjoy your day! [speaker001:] Hi! Thank you for contacting Acme. How may I help you today? [speaker002:] Hi I would like to know what all of the membership levels are that you offer. I am thinking of buying a lot of stuff but would like to know about any benefits from a membership [speaker001:] Sure I would be glad to look into that for you Can I please start with your full name? [speaker002:] Norman Bouchard [speaker001:] Thank You Mr. Bouchard. Give me one moment please [speaker002:] Sure [speaker001:] First, all of our members save on shipping fees and are invited to our annual holiday party with open bar and flights from anywhere in the US. [speaker002:] Well that sounds interesting [speaker001:] Our gold members get unlimited refunds, Silver members can have agents make purchases for them and our Bronze members get promo codes also. There are so many amazing perks to the memberships. I highly recommend gold as you get all the perks mentioned above [speaker002:] Sounds goo good* [speaker001:] Did you have any other questions for me today? [speaker002:] Nope [speaker001:] Thank you and Have a great day [speaker001:] Hello, how may I help you? [speaker002:] I need to change my shipping address on my order to 5167 1st Ave Brighton, CA 56591 I am going to be away when it is supposed to arrive My order id is 9392367227 if that helps [speaker001:] It does help, I'll also need your full name, please. [speaker002:] Albert Sanders [speaker001:] Thanks, Albert. Do you know the shipping status? [speaker002:] it is order recieved [speaker001:] Thank you. What's the Username and Email of the order? [speaker002:] asanders487@email.com asanders487 [speaker001:] Okay, I have your order here. I'll go ahead and update the address for you now. [speaker002:] thanks [speaker001:] Okay, you're all set. Is there anything else I can help you with? [speaker002:] no that was all thanks [speaker001:] Have a good day! [speaker001:] Hello! How may I help you? [speaker002:] I want to change my primary payment method. [speaker001:] Okay! I can help you with that. May I have your full name or account id? [speaker002:] I am a bronze member [speaker001:] What is your full name or account number? [speaker002:] My name is Chloe Zhang [speaker001:] Thank you. [speaker002:] Thanks [speaker001:] May I have your current payment method please? [speaker002:] Paypal. [speaker001:] Thank you. I need to now verify your identity. What information would you like to provide to verify? Zip code, telephone number, pin number, username, password, email address, OR order ID of previous purchase. [speaker002:] My address is 7319 Woodshore St Monterey, NY 53780 [speaker001:] I will need three forms of verification please. Hello? [speaker001:] Hello, how can I help you? [speaker002:] Ugh, I don't mean to be rude but this site is running soooo slow today. Is something wrong? [speaker001:] oh I see, everything is in order as I see. Let's do a series of steps and see which one can help you solve. [speaker002:] alright sure, lets try that. [speaker001:] Have you already tried to log out of your account and log back in? [speaker002:] Doing that now. [speaker001:] ok [speaker002:] Hmm no go, even logging back in took way longer than normal: [speaker001:] ok, try to enter other websites to verify that it is not just our website [speaker002:] Alright one second. Just tried amazon it worked just fine. Is there anything else we could try? [speaker001:] yes one moment Ok, now let me know if you have multiple tabs open in the browser and other programs running at the same time. [speaker002:] I've got a couple other rungs running let me try closing them. [speaker001:] if so try to close everything [speaker002:] alright refreshing the page... Oh! it popped right up! Haha i'm sorry I guess it was my fault [speaker001:] I'm glad to hear it a pleasure to help you [speaker002:] Thanks su much! so* [speaker001:] bye ^^ [speaker001:] Hi, how may I help? [speaker002:] I would like an extension. [speaker001:] Sure, may I have your full name, account ID and order ID? [speaker002:] David Williams GMF78SWZUF 1082649280 [speaker001:] What is your membership level? [speaker002:] I would like 1 day extension Silver [speaker001:] Discard the refund error, you have been given a 1 day extension. Anything else today? [speaker002:] no [speaker001:] Have a good one! [speaker001:] Hello, how may I help you today? [speaker002:] hi,i wanted to make sure i am not paying more for shipping because i got an email stating they were charging me for shipping costs [speaker001:] I can certainly help you with that. Can I please have your full name, account ID, and order ID? [speaker002:] Norman Bouchard J21HFN7IDG Order ID: 0117977413 [speaker001:] Thank you. Can I also have your username and email address please? [speaker002:] nbouchard061 nbouchard061@email.com [speaker001:] Can you please tell me more about the email you received? [speaker002:] it said the shipping cost was 5.99 plus the $84 for the shirt i bought [speaker001:] Do you feel that the shipping cost is too high? Or should you have not been charged for shipping? [speaker002:] it should have been free shipping [speaker001:] Please give me a moment to look into that for you. Please disregard the email you received. I've confirmed that you were not charged for the shipping. [speaker002:] ok great thank you [speaker001:] I sincerely apologize for the confusion. Is there anything else I can help you with today? [speaker002:] nope thats it [speaker001:] Thank you. Have a great day! [speaker001:] Hi, I'm trying to buy something but my credit card keeps getting rejected. [speaker002:] I am sorry about that Can you try to log out then log back in [speaker001:] okay okay i did that now what? [speaker002:] Is your credit card working now? [speaker001:] no [speaker002:] What is the expiration date? [speaker001:] 22021 [speaker002:] Okay, I can make the purchase for you. What were trying to order? [speaker001:] some boots michael kors boots [speaker002:] which boots? [speaker001:] $74 [speaker002:] OKay, I have made the purchase for you. [speaker001:] by me?? Oh, thank you! [speaker002:] Is there anything else I can do for you? [speaker001:] no, thats all, thanks much! [speaker002:] Okay, have a good day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Why does your brand always have expensive price. Why are you guys price gouging compared to Macy? [speaker001:] OK. Let me help. You purchased an item but now see a competitor has better price? [speaker002:] Yes, I just checked, they offered 25 percent discount. [speaker001:] May I have your full name or account ID? [speaker002:] Albert Sanders [speaker001:] Thanks. One moment. I need your account Id and order ID [speaker002:] HECVRSEJQY, order id is 8835249704 [speaker001:] OK. I have verified your ID Our prices are based on algorithms out of our control [speaker002:] No, I see at least 3 other brand offering 10 percent less than this brand offers. [speaker001:] It can depend on demand and shipping I hope you understand [speaker002:] I understand that I am not purchasing from this ever again. [speaker001:] I'm sorry. Would a promo code help? [speaker002:] Yes Hope its atleast 10 percent discount. [speaker001:] Please use promo code GMZJO [speaker002:] Thanks. [speaker001:] Anything else? [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I would like to know if my shopping cart qualifies for free shipping. I have been meaning to make a purchase but wanted to check before [speaker001:] Sure, no problem. Please give me a moment to look up that information for you. [speaker002:] Thank you [speaker001:] Shipping is free if the total amount in your shopping cart is higher than $25 before tax. Otherwise, you will be charged $4.99 for shipping. Overnight shipping is also available and its cost is based on weight. [speaker002:] Sounds good. Thank you [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] Thats all. Thank you [speaker001:] Thank you. Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] I lost my phone and need to have the two-factor authentication reset, please. [speaker001:] Sure, I can help you with that. Can I have your full name and email address, please? [speaker002:] Sanya Afzal safzal50@email.com [speaker001:] Okay, a link has been sent to your email for you to reset 2fa. I will also send a link to a document outlining best security practices to keep you safe. Is there anything else I can help you with? [speaker002:] no, ty! [speaker001:] You're welcome! have a great day. [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi, I am interested in some details about one of your products [speaker001:] Sure, what is your question? [speaker002:] The product is a Tommy Hilfiger jacket [speaker001:] And what is your question about the jacket? [speaker002:] What is the price? Are there any tips on how to wash it? [speaker001:] It can be washed in the washer and then dried in the dryer. The high-quality fabric won't wear or tear, but we do suggest keeping the dryer on low heat to avoid any shrinkage. Is there anything else I can help you with today? [speaker002:] Ok perfect, yes. If you were me, would you buy it? [speaker001:] Absolutely, I wouldn't hesitate! [speaker002:] Perfect, thanks! Have a good day [speaker001:] I actually have one myself:] Thank you, you do as well. [speaker001:] Hello, how may I help you today? [speaker002:] I need to check an order status But I have a problem [speaker001:] Can you please tell me more about the issue you are experiencing? [speaker002:] I cannot do the two-factor authentication because I lost the phone connected to it [speaker001:] I can certainly help you with that. Can you please tell me your full name and email address? [speaker002:] albert sanders as45@email.com [speaker001:] Thank you. I've sent a reset code to your email address. Please use the code to reset your two-factor authentication, and you will be able to log-in to your account. [speaker002:] cool, just a sec. I will try that [speaker001:] Also, please consider reading our guide on best practices for security to keep your account safe. A link to this guide will also be sent to you. [speaker002:] okay, that worked, thanks for the additional info [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] that's it, thanks [speaker001:] Thank you. Have a great day! [speaker001:] HI How can i help you today [speaker002:] I am trying to order a shirt and for the millionth time you guys have items out of stock What is the point of having it listed on the site if it really isn't available?!! So annoying [speaker001:] i'm so sorry for the furstration [speaker002:] do you know when the item will be in. Guess shirt for $79 [speaker001:] let me look into that What is your full name? [speaker002:] Sanya Afzal I have easier time finding hand sanitizer than items on your site hello [speaker001:] Let me report this to the purchasing team. They will remedy the issue and order more [speaker002:] I guess that's the best I can hope for. Can they notify me when more are in stock? [speaker001:] I will let them to do that do you need anything else? [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi I would like to pay the bill on my subscription with the credit card on file [speaker001:] I would be happy to help you with that. May I have your full name or account id please? [speaker002:] Joseph Banter [speaker001:] Thank you Joseph, may I have your account id and order id please? [speaker002:] Account ID: G2GD9AMGON Order ID: 1392515236 [speaker001:] Did you want to pay the standard subscription of $99 today? [speaker002:] Yes [speaker001:] May I have your credit card number? [speaker002:] Can you just pay with the card on file [speaker001:] Yes I can. Your subscription has been paid, anymore questions today? [speaker002:] Thanks. That's all [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello! How may I help you today?\ [speaker002:] Hi. I need to change the phone number on my account, one of the digits is messed up. [speaker001:] Of course. Can I get your full name or account ID please? [speaker002:] David Williams [speaker001:] Can you provide the phone number that is currently on the account? [speaker002:] 913-8998 [speaker001:] Thanks. Can you provide me with your zip code, email address, and username please? [speaker002:] Should be 914. Okay. 66767. dwilliams973@email.com And my username is dwilliams973@email.com Oops. Just dwilliams973. [speaker001:] Perfect, that is all I need. Can you provide the new phone number please? [speaker002:] 914-8998 [speaker001:] Okay, I have made this change to your account. Is there anything else I can help you with? [speaker002:] That's all I needed. Thanks for your help. [speaker001:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Yes, I'd like some more info on the Michael Kors jeans. Can you tell me what sizes they come in? [speaker001:] These jeans come in many widths. The insteam is generally the standard 36 inch inseam. Did that help answer your question? [speaker002:] can you recommend someting with a smaller inseam, maybe 32 [speaker001:] You can try searching the website to see what is in stock. Our jeans are usually restocked at the beginning of each month so that would be the best time to check for the widest availability. [speaker002:] Okay, I will take a look and see what is available now. Thanks for your help [speaker001:] Certainly, is there anything else I can help with today? [speaker002:] yes, can you tell me how often the jeans should be washed? [speaker001:] If you are wearing them two or three times a week, you should wash them about once a week to preserve the color. If you are wearing them playing sports or doing something that would soil them more heavily than normal then we would suggest washing th. Do you have any other questions? [speaker002:] no that is all. Thanks and have a good day [speaker001:] Thanks you have a great day as well! [speaker001:] Hello, how may I help you today? [speaker002:] i want to know the price of gift wrapping my items because i'm thinking of buying stuff [speaker001:] Of course! Let's see what we can find out for you. So for gift wrapping, it is a fixed price of $4.99. Very rarely availability is limited if the item is oversized. You can also add up to 300 characters on any purchase. And for every item, you must specify a separate message even if they are all repeats. [speaker002:] Okay [speaker001:] Does that answer your questions? [speaker002:] Thanks for the help [speaker001:] Of course, is there anything else I can help you with today? [speaker002:] No [speaker001:] Thank you for your patronage and you have a wonderful rest of your day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I need to check the status of my order [speaker001:] Sure is there a problem with your order? [speaker002:] please will you change the delivery time? [speaker001:] Lets see what we can do. Are you wanting it changed from morning to evening? [speaker002:] yes please. How did you know! [speaker001:] Yes Could I have your full name or account id? [speaker002:] Crystal Minh [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] FGGCFHPCSM 8395241904 [speaker001:] Thank you Let me check the system to see if we can change the delivery time. We can change it according to the system. [speaker002:] perfect [speaker001:] I have updated your order with the right time. [speaker002:] yes, it shows in transit, i hope that is ok [speaker001:] That is fine. Can I help you with anything else? [speaker002:] that is all, thx [speaker001:] Have a good day. [speaker001:] What's the refund policy? I'm a bronze member Joyce Wu [speaker002:] Hello. How can i help you today? I'd be more than happy to help answer that. One moment please [speaker001:] Great thanks [speaker002:] just to clarify is it refund or return policy you are asking about? [speaker001:] Hopefully I won't have to refund anything, but just in case it doesn't fit my daughter. REFUND policy [speaker002:] Okay thanks for your clarification [speaker001:] I've had trouble with things getting damaged in shipment before [speaker002:] Our policy with refunds are that items that have yet to be shipped can be refunded. Item's that have been shipped would fall under our return policy. [speaker001:] O.k. good to know. Thank you That's all I needed. [speaker002:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hello. How can I help you today? [speaker002:] I forgot to add something to my order, and I was hoping I could do it now? [speaker001:] I can take a look and see. May I have your name please? [speaker002:] Crystal Minh [speaker001:] Thank you. Can I have the account ID and Order ID also? Hello? Can I have the account ID and Order ID also? [speaker002:] Account ID: 2BV9A2TCUM Order ID: 7134890501 [speaker001:] What is the shipping status on this order? [speaker002:] In transit [speaker001:] What is your membership level? [speaker002:] bronze [speaker001:] Thank you. Hold one moment please. [speaker002:] ok [speaker001:] Seeing that the order is already in transit. I cant include the new item to this order. [speaker002:] ok, oh well i waited too long [speaker001:] Is there anything else I can help you with? [speaker001:] Hello, how can I help you? [speaker002:] Hi I want to remove the second item from my order because my partner decided they did not like it [speaker001:] Okay, can I please get your full name, account ID and order ID? [speaker002:] Chloe Zhang Account ID: 4W87HWOOJH Order ID: 3496677879 [speaker001:] Okay, I was able to verify your order Do you know the shipping status of your item? [speaker002:] its in Transit [speaker001:] Okay, I can't initiate the return process until the item actually arrives Please contact us again once you receive the item [speaker002:] Okay Thanks [speaker001:] Is there anything else I can help you with? Have a nice day! [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Yes. I placed and order but won't be home and I need to change the address. [speaker001:] Ok. May I have your full name or account ID [speaker002:] My name is Joyce Wu. my account ID is 4YBBOXFKB8 [speaker001:] Ok Joyce. I have pulled up your account. I just need your current address. [speaker002:] Can you change that address? my correct address is 12307 charlotte st, kc, MO 64146 for shipping. [speaker001:] Is this the new address or original [mistake] address [speaker002:] This is the address where I will be when the package arrives. I will not be at my home and would like the package shipped to the above address, please. [speaker001:] OK. I just need to first verify your home address. [speaker002:] 3553 Primrose Ave. La Fayette, MI 23595 Thank you! So the address has been changed for this shipment? [speaker001:] OK. I will need your zip code, telephone number, and user id [speaker002:] 23595, 774-808-5851, and 4YJBIXFKB8 [speaker001:] and just the order id I need now [speaker002:] 6904646557 Thanks! [speaker001:] OK. I will make the update. Just a few more seconds. [speaker002:] Thanks! Have a great day! [speaker001:] Your account has been updated with the shipping address you desired for the order. Anything else? [speaker001:] Hi, I have an issue with the website [speaker002:] Hello, welcome to AcmeBrands! And what is the problem with the website? [speaker001:] The search results are broken I search for something and totally random shirts come up Its actually quite frustrating [speaker002:] OK, i can help you with that. I've found that logging out and logging back in usually fixes the issue [speaker001:] Yea, I already tried that I also refreshed the page multiple times No luck [speaker002:] Have you tried clearing cookies? [speaker001:] How do I do that? [speaker002:] You can check the settings option in your browser and then click on "More Details" [speaker001:] How do I view the settings? [speaker002:] Sometimes when you right click on the mouse it will show some options [speaker001:] Ok, I see the options, but not sure which one to click [speaker002:] Anything with the words "Inspect Element" or something similar? [speaker001:] Ok, i see that Got it and now there is tab for cookies Ok, I've cleared it [speaker002:] Great, and now refresh the page [speaker001:] Refreshed [speaker002:] Ok, and did you try searching again? [speaker001:] Oh yea, ok, searching again Darn, that does not work still! [speaker002:] And what if you searched for a different type of item? Perhaps a handbag or pair of shoes? [speaker001:] Umm, ok Ok, it seems to show something valid [speaker002:] Oh, that's great! [speaker001:] Oh wait, I see I had a different filter on, so the shirts I was looking for didn't show up The size setting was way too small [speaker002:] Ok, glad we were able to figure this out [speaker001:] Yea, but it was confusing. That's for sure! [speaker002:] Hmm, I'll write up a report for our team to look into. Maybe they can come up with a better design So it is not so confusing [speaker001:] yes, that would be great thanks for being so helpful! [speaker002:] No problem, is there anything else I can help you with? [speaker001:] No, that's all [speaker002:] Great, thanks for reaching out to AcmeBrands and have a wonderful day! [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Do you know when the Spring Collection is going to drop? I want to get ahead of my Spring shopping [speaker001:] I would happy to look into this for you. [speaker002:] thanks, a gal has to be first in fashion, right? [speaker001:] Very true. April 3rd is when our spring collection will drop. Did you have anymore questions I could answer? [speaker002:] that is all, thanks [speaker001:] Thank you for contacting AcmeCorp, you have a great day. [speaker001:] how may i help you? [speaker002:] Yes, I was charged for an order I never placed and would like to see why [speaker001:] i see, if i understand correctly, you are inquiring about an item you were charged for but did not order? [speaker002:] Correct [speaker001:] i can help with that may i please ahve your full name to pull up your account [speaker002:] Rodriguez Domingo [speaker001:] may i also have the following to verify the purchase: username, email, and order id [speaker002:] rodriguezdomingo528 rodriguezdomingo528@email.com 2933029918 [speaker001:] thank you. it looks like this was an error on our end, i must aplogogize do you have the dollar amount of the product you were charged for? [speaker002:] Could we please get that reversed? $49 [speaker001:] yes, i am reversing it now [speaker002:] Thank you! [speaker001:] ok, i have refunded the amount of the item we mistakenly sent is there anything else i can help with today? [speaker002:] No that is all. Thank you again [speaker001:] have a nice day! [speaker001:] Hello [speaker002:] Hello! How can I help you today? [speaker001:] I have an unusual issue and I need help So, I was reading my email today [speaker002:] Sure. What do you need help with? [speaker001:] And I got an email from you guys It says I ordered tons of things that I didn't order Really odd stuff Like dresses, a hat, high heels I didn't order any of that [speaker002:] Oh no. Let me look into that for you. Can I have your full name please [speaker001:] Are you able to help me? [speaker002:] I'll try Can I have your full name please [speaker001:] My name is Norman Bouchard [speaker002:] Thank you Norman [speaker001:] I think someone hacked my account or something It's weird [speaker002:] Can I have your username, email address, and order ID please [speaker001:] normanb1@email.com [speaker002:] That does sound very weird [speaker001:] normanb1 1771354171 [speaker002:] Thank You! Ok It looks like that was a mistake. I cancelled the order and updated your account. [speaker001:] Okay good So I did order two things [speaker002:] Is there anything else I can help you with today? [speaker001:] A $59 Tommy Hilfiger jacket And Michael Kors boots for $54 Can you confirm that I will receive those items? [speaker002:] Those will still be sent to you. The email you got was a mistake. [speaker001:] Okay [speaker002:] Is there anything else I can help you with? [speaker001:] and what is the status of my shipment of those things? [speaker002:] I can't look up tracking information I am sorry. [speaker001:] Oh okay I will just wait for them then That's all I needed Thanks for fixing the mistake [speaker002:] I hope you have a great day! Of course! [speaker001:] Hello. How may I assist you today? [speaker002:] I want to add one more item to my refund. [speaker001:] Sure. What's your name? [speaker002:] Rodriguez Domingo [speaker001:] Can I have your username, email address, and order ID please? [speaker002:] rodriguezd223@email.com rodriguezd223 2503523458 [speaker001:] May I ask why you want to refund the other item? [speaker002:] i changed my mind on the item [speaker001:] Thank you. What is the item you'd like to add on to your refund? [speaker002:] It is jeans by Tommy Hilifiger [speaker001:] How much did the item cost? [speaker002:] It costs 74 [speaker001:] How much were you already expecting from the refund? [speaker002:] 100 dollars before this [speaker001:] Got it. Your refund is now $174. Is there anything else I can help you with? [speaker002:] no [speaker001:] We appreciate your business. I hope you have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] I lost my phone with 2 factor authentication so I can't log in My name is David Williams [speaker001:] Okay let me help you with that. Can I have your email? [speaker002:] Email Address: davidw44@email.com [speaker001:] Okay, a reset code will be sent to your email. On top of that I'm sending you some safety information just for future reference. [speaker002:] Thank you that's all I needed! Have a nice day! [speaker001:] Then have a nice day as well! [speaker001:] Hi! How can I help you today? [speaker002:] I received my order in the mail, but it didn't fit and I'd like to return it. [speaker001:] I see, just a moment. [speaker002:] Thank you. [speaker001:] Can I please have your username or account ID? My apologies *Full name or account ID. [speaker002:] My name is Chloe Zhang [speaker001:] Great, one moment. To verify your order, I will need the username, email address, and order ID please. [speaker002:] My username is czhang49, my email is czhang49@email.com, and my Order ID is 7316022135 [speaker001:] What is your membership Level? [speaker002:] My membership level is gold. [speaker001:] Good news! Gold members always get unlimited returns! [speaker002:] Wonderful!! [speaker001:] Im going to need your full address so that you can print out the shipping label. [speaker002:] My address is 3883 Circle Drive, San Lima, MI 26273 [speaker001:] Street number, street name, city, state, zip. Great! [speaker002:] No problem! [speaker001:] Do you want to process the order by mail, in store, or at a drop off center? [speaker002:] By mail would be fien. fine [speaker001:] All set! Is there anything else I can help you with today? [speaker002:] No, that was all, thank you. [speaker001:] Great, we appreciate your business at acmecorp and have a good day! [speaker001:] Hi, how may I help you? [speaker002:] Hi, i need to check what payment status was used on my last order. It seems to say something different than what i used [speaker001:] Okay, what's your full name? [speaker002:] Norman Bouchard [speaker001:] Norman, can you tell me more about why you think a different payment method was used? Did you get an email etc? [speaker002:] Yea i was looking it up again and it said paypal when i used my credit card [speaker001:] Does it say it an email? On your account? Where did you learn about it? [speaker002:] Oh sorry yea it was in the verification email [speaker001:] Okay, thank you. Can i have your account and order IDs? [speaker002:] KR6QDMUTKL 2184992136 [speaker001:] What is the shipping status of the order? [speaker002:] Delivered [speaker001:] Okay. I will go ahead and change the payment method for future orders, but because it was already delivered I cannot change your most recent order And you want it to be credit card, and not paypal, right? [speaker002:] So it used the wrong payment? yes [speaker001:] I cannot see the payment method. [speaker002:] Ok well then im glad its set up for the future now [speaker001:] I have updated your account to make sure your credit card, and not your paypal, is billed next time. Is there anything else I can help you with? [speaker002:] no thank you [speaker001:] Great. Have a wonderful day! [speaker001:] Hello, I would like to know more about a product. The boots, I would like to know how long they take to wear in? [speaker002:] Sure I can help with that Can I have your name please [speaker001:] Sanya Afzal [speaker002:] Thank you! One moment please. Generally, our boots wear in faster then most. It can take up to 60 hrs of wear but as little as 40 hours If you apply a little oil to the leather the first few times you wear them, it will help also [speaker001:] Ok, thank you for the information [speaker002:] You You're Welcome! Can I help with anything else today? [speaker001:] that is all [speaker002:] Thank you for contacting AcmeCorp! Have a great day [speaker001:] How can I help you today? [speaker002:] Hi, I want to check my shipping status of my package. It's been missing for about 9 days, I never received it. My name is Sanya Afzal. [speaker001:] Okay, let me see what I can do for you? Can I have your username, email, and order ID? [speaker002:] safzal77 safzal77@email.com 4838141260 [speaker001:] And you said you've been waiting 9 days? [speaker002:] Yes, that's right [speaker001:] Okay, at that amount of time I'm going to ship you a new order To do that I'm going to need your full address. [speaker002:] 0481 Kennedy St San Mateo, CA 74183 [speaker001:] And what's the item? [speaker002:] Calvin Klein Jacket [speaker001:] The new order has been put in and should be on it's way ASAP Is there anything else I can do for you? [speaker002:] That was it, thank you. [speaker001:] Then have a nice day! [speaker001:] Hello! How may I help you? [speaker002:] Hi! I was calling to make a return. You see I received the item in the wrong size [speaker001:] Okay. May I have your full name and account ID please? [speaker002:] Sanya Afzal [speaker001:] May I have your username, email address, and order ID please? [speaker002:] sanyaafzal314 sanyaafzal314@email.com Order ID: 3869266826 [speaker001:] Thank you. What level membership are you? [speaker002:] Bronze [speaker001:] When was the purchase date? [speaker002:] 2020-03-05 [speaker001:] Do you still ahve your receipt? [speaker002:] Yes I do [speaker001:] Great! Keep that and send it in with your return. May I have your address? [speaker002:] 9399 2nd Ave San Mateo, MI 83941 [speaker001:] Would you like to mail, drop off at a drop off center, or drop off in store? [speaker002:] mail please [speaker001:] Great. It's been updated. Is there anything else I can do for you? [speaker001:] Hi, there! How may I help you today? [speaker002:] search results are unrelated. why is the search bar not working? [speaker001:] I can help you try to fix that. [speaker002:] ok [speaker001:] Try logging out of your account and then log back in. [speaker002:] give me a second to try this still not working. what else can we try? [speaker001:] Try clearing out your cookies from your browser. [speaker002:] ok will try this now it works now [speaker001:] Wonderful! May I help you with anything else? [speaker002:] that is all. thank you [speaker001:] You're welcome. Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] I would like to know more about a Tommy hilfiger jacket [speaker001:] Okay, what exactly would you like to know about the jacket? [speaker002:] How often should it be washed? [speaker001:] The jacket should be washed based on how often you wear it. If you wear it often, then you should wash it at least twice each season, Is there anything else I can help you with? [speaker001:] Hi, Welcome [speaker002:] what sizes do the jeans come in [speaker001:] Give me a moment to confirm the available sizes. The jeans sizes we offer come in different sizes. The lengths are generally standard with 36in inseam. Is there any other information you would like to know? Are you there? [speaker001:] Hello, how are you doing today? [speaker002:] Hi my shipping address changed. Can I alter it [speaker001:] No problem! What is your name and current address? [speaker002:] Norman Bouchard Address: 0451 Kennedy St Baltimore, WA 84728 [speaker001:] Thank you. I will also need some information to verify your identity. Can I please have your username and email address? [speaker002:] Email Address: normanbouchard287@email.com Username: normanbouchard287 [speaker001:] Great, what is your new address? [speaker002:] 22 Kennedy St Baltimore, WA 84728 [speaker001:] Ok, I have updated your address in our system. Is there anything else I can help you with today? [speaker002:] That's all [speaker001:] You have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] Hey there, I need to return an item, it's the wrong color. [speaker001:] Glad to help. May I have your full name please? [speaker002:] Norman Bouchard Order ID: 6157086227 Username: normanb5 [speaker001:] thanks Norman. I also need your email address please. [speaker002:] It's a Guess shirt and the logo looks like it's bled out. Email Address: normanb5@email.com I don't have the packing for the shirt anymore though. [speaker001:] can you reconfirm your email address and order id please? [speaker002:] normanb5@email.com Order ID: 6157086227 [speaker001:] Perfect. What is your membership level? [speaker002:] bronze [speaker001:] Was the purchase made within 90 days? [speaker002:] 3-27-2020 purchase date. [speaker001:] Okay, you can return the shirt. [speaker002:] Just in a box? [speaker001:] I need your full address for printing out a shipping label. [speaker002:] 8251 Kennedy St Jacksonville, MI 65882 [speaker001:] Yes, just return it in a box since your purchase was made within the last 90 days. [speaker002:] Ok, I'll do that, thanks. [speaker001:] How do you want to process the return? [speaker002:] I'll mail it from home..is that what you mean? [speaker001:] Yes. You can go ahead to print the shipping label now and proceed with the return. [speaker002:] Will do thanks, that's all I need. [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] I'm good, goodbye, thanks again. [speaker001:] Have a nice day! [speaker001:] Hello. How can I help you today? [speaker002:] Hi, my name's Norman Bouchard [speaker001:] Hello Norman [speaker002:] I signed up for a premium subscription, and I just want to check the status, because I want to keep this subscription [speaker001:] Sure. Can I have your Account ID and Order ID? [speaker002:] 8LVSPGQSS0 8471934753 in that order I'm just trying to find out how much is due, so that I can pay it and get this subscription activated [speaker001:] It appears it is due today and you owe $14. Do you want to make payment now? [speaker002:] Yes, that would be great [speaker001:] Ill send you a link to your account that you can check later. [speaker002:] Excellent, thank you [speaker001:] Anything else I can help you with? [speaker001:] Hello, how can I help you today? [speaker002:] I was looking at a shirt on the website. But I am a super messy eater and was worried about stains and how hard they would be to remove? [speaker001:] Okay I'll look into it for you. [speaker002:] I'm famous for spilling red wine down myself...: [ [speaker001:] Well we've advice for a lot of different stains. And you're sure it's a shirt? [speaker002:] Yes, I'm looking at a Tommy Hilfiger shirt. I love it. But at $84 I want to make sure I can keep it clean! [speaker001:] Well the general advice is just to rinse in cold water while it's still fresh and wash immediately. [speaker002:] That seems easy enough! [speaker001:] If it's dried it needs to be soaked for 30 mins+ and then scrub with dish soap and a toothbrush. Then wash it again in cold water. Is there anything else I can do for you? [speaker002:] that was it, thanks. [speaker001:] Have a nice day! [speaker001:] Hello! [speaker002:] Hi, how can I help you? [speaker001:] I was looking into making sime purchases and I was wondering. What benifits does a premium membership offer? [speaker002:] Do you mean a gold membership? [speaker001:] hi [speaker002:] Hello, how may I help you today? [speaker001:] what's the status of my order? [speaker002:] May I have your full name and account ID? [speaker001:] Alessandro Phoenix 9YEFLDX3LG [speaker002:] What are you needing to know about your order status? [speaker001:] why the shipping is so much [speaker002:] Okay, may I have your order ID? [speaker001:] 4271372830 [speaker002:] Alright, do you mind telling me more about your shipping issue? For example, what you are wanting done? [speaker001:] I might as well just get a refund at this point [speaker002:] Okay, do you know what the status of your order is? [speaker001:] It's here [speaker002:] Your refund has been sent. Will that be all for today? [speaker001:] yes that's fine [speaker002:] Have a great day! [speaker001:] Hello, thanks for contacting AcmeBrands. How can I help you? [speaker002:] I would like an extension. I need more time. [speaker001:] Can you be more specific? What are you needing an extension for? [speaker002:] subscription [speaker001:] Can I have your full name and account iD? [speaker002:] Albert Sanders 9YPUF9KBOY [speaker001:] Thank you Albert, may I also have your order ID? [speaker002:] 0722285463 [speaker001:] And what is your membership level? [speaker002:] Gold I would like 5 day extension [speaker001:] Because you are a gold member, your subscription has been extended. [speaker002:] ok [speaker001:] Is there anything else I can help with today? [speaker002:] no [speaker001:] Thank you, have a great day! [speaker001:] hi, how can I help you? [speaker002:] Hello! My name is Alessandro Phoenix I am looking for Guess boots as I need some for a gift for my girlfriend. I really like a brown pair I saw in store, but whenever I search for Guess I get ZERO results! It's insanity really! You guys should have plenty! [speaker001:] sorry about that, let me check for you. [speaker002:] Yes please! [speaker001:] Did you try logging out and logging back in? [speaker002:] Let me check, will that fix the search bar? [speaker001:] Maybe, please try it. [speaker002:] Ok trying now Still no luck: [Zero search results [speaker001:] How about clearing your cookies out? [speaker002:] Let me check. Ah that seemed to do the job! Looks like I found a great pair after all. These will look ROCKIN!!:] [speaker001:] Great, is there anything else that I can help? [speaker002:] That's all! Have a GREAT day [speaker001:] You too! [speaker001:] Hello there! How can I help you today? [speaker002:] Hello. I am really confused and I need help [speaker001:] I'll be happy to assist you. [speaker002:] I am trying to do a search on your site, but all I see is a spinning wheel I am so annoyed! [speaker001:] I'm sorry to hear! Let me help you troubleshoot that. [speaker002:] Can you help me fix the search functionality? Oh great [speaker001:] First, can you try logging out and back in, please? It's quite basic, but will sometimes reset things and make them work again. [speaker002:] Oh, okay. I will do that [speaker001:] Thank you. Please let me know if that works. [speaker002:] I just tried it. I searched again, but the search bar is still broken [speaker001:] Okay. Don't worry, we're not out of options yet! [speaker002:] Oh good [speaker001:] The next thing I'd like you to try is clearing your cookies. You can do this in the "More Details" section of your settings. [speaker002:] Okay. I know how to do that. I will try [speaker001:] Thank you. [speaker002:] Hmm....that didn't work either I'm sorry: [ [speaker001:] Okay. Not your fault! Can you try searching for a different item to see if that works? [speaker002:] Yes I will try Oh, this is so weird! It worked this time The search seems to be fixed [speaker001:] Great! So does it work now for the original item, too? [speaker002:] Let me try Yes! It's working perfectly now I am so happy!!! [speaker001:] Great! Sorry for the trouble. Can I help you with anything else today? [speaker002:] No, that was it Thank you for fixing the search [speaker001:] Okay, have a great rest of your day! You're welcome! [speaker001:] Hi! This is Acme customer support. How may I help you today? [speaker002:] I placed an order and it seems the cost of shipping was way high. I wanted to check to see if that's correct andor if I can get a refund on that [speaker001:] Let's get that straightened out for you. Can I please get your full name? [speaker002:] Alessandro Phoenix [speaker001:] Mr. Phoenix, I'll need your Username, Order ID and email address so that I can access that order. Do you have that information available? [speaker002:] aphoenix782 aphoenix782@email.com Order ID: 8800360582 [speaker001:] And do you have the shipping status on that order? [speaker002:] Delivered [speaker001:] Because it has been delivered, I can't waive the fee for you completely. I can offer you a partial refund of $8.00 though. [speaker002:] That would be great. Thank you [speaker001:] No problem, just a moment and I'll get that credit on your account. That's it. Is there anything else that I can do for you today? [speaker002:] No that is all. Thank you again [speaker001:] Thanks for shopping with Acme and please don't hesitate to contact us with any concerns you may have. [speaker001:] Hello, and thank you for contacting AcmeBrands! What can I do for you? [speaker002:] How long does a premium membership last? [speaker001:] Premium memberships last for the remainder of the calendar year when it started, and for the next full calendar year. So purchasing one now will be for the rest of 2020, as well as the whole of 2021. Is there anything else that I can help you with today? [speaker002:] O.k. great. Thanks, I'm thinking about getting one and spending my birthday money. That's all I needed to know. Thanks. [speaker001:] Sounds good, thanks very much! Have a nice day. [speaker001:] Hi! How can I help? [speaker002:] Hi I wanted to see if I could move the delivery of my order to next week I would like to avoid paying any shipping fee [speaker001:] Alright let's check, may I have your full name, account ID and order ID to verify? [speaker002:] Rodriguez Domingo Account ID: GLVA9XP00K Order ID: 6039117197 [speaker001:] What is your shipping status? [speaker002:] Out for Delivery [speaker001:] What is your membership level? [speaker002:] GUEST [speaker001:] Sorry, since it is already out for delivery and you are a guest, I can do nothing. Was there anything else you needed help with today [speaker002:] I see Thats all. Thank you [speaker001:] Have a good day, sorry I couldn't help. [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hello, I would like to remove an item from my order as we decided we did not want it [speaker001:] That's okay, sometimes that happens. Could I have your name or account ID please? [speaker002:] Sanya Afzal Account id RDH2DCCJK9 [speaker001:] Thank you and what the order ID? [speaker002:] 0619008128 [speaker001:] What is the shipping status of your order? [speaker002:] out for delivery [speaker001:] Are you one of our gold, silver or bronze members? [speaker002:] silver [speaker001:] Since the order is already on it's way to you. I can give you a refund now and once you receive it, you can contact us again for a shipping label for a return. [speaker002:] ok that would be great [speaker001:] What was the cost of the product that you no longer want? [speaker002:] 29.99 [speaker001:] I've refunded the amount for the item [speaker002:] Thank you [speaker001:] You're welcome. Is there anything else I can help you with? [speaker002:] That is all [speaker001:] Okay, I hope you enjoy the rest of your day. [speaker001:] Hello, how may I help you? [speaker002:] Yes i have a question about overnight shipping. I would like to know the price of it [speaker001:] Sure, what's your name? [speaker002:] I'm Crystal Minh [speaker001:] Thank you Crystal. Put simply, it's weight-based. For instance, 39.99 for 5lbs, 54.99 for 10 lbs and 69.99 over that. If you live in HI or AK then you would have to pay $10 more on top of the above stated price. Can I help you with anything else today? [speaker002:] Thanks for answering my question that will be all [speaker001:] Great. Have a wonderful day! [speaker001:] search is NOT working [speaker002:] Hello, how may I help you today? [speaker001:] every time i search, there are 0 results being returned SO frustrating [speaker002:] Sorry to hear that, let's see what we can do to fix this situation. Let's try a couple of troubleshooting steps first. First, try logging out then logging back in to your account and try searching then. [speaker001:] ok cool will do didnt work [speaker002:] No problem, the next one is a little more involved. You will need to clear out your cookies. Do you know how to do this? It is in the settings option under "more details". [speaker001:] oh that worked!! [speaker002:] Oh fantastic! That is usually the problem 90% of the time, sorry for your inconvenience. Is there anything else I can help you with today? [speaker001:] that's all [speaker002:] Thank you and you have a wonderful rest of your day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hello, I am trying to buy something but my credit card keeps getting rejected. Can you help me? [speaker001:] Alright. Can you try entering it one more time very carefully to make sure there aren't any typos? [speaker002:] Ok let me try that It still says rejected [speaker001:] OK. Can you double check the expiration date to make sure it isn't expired? [speaker002:] That's it! Forgot it was already April, my card expired in March. Now I feel silly. I will try to find another card and see if it works. [speaker001:] No worries, happens more than you might think! Is there anything else I can help with today? [speaker002:] No, that is all, thanks! [speaker001:] Great. Have a great day, thanks! [speaker001:] Hello, Thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi. My name is Joyce Wu. My Order ID is 0568746402. I recently returned a Guess shirt for $49, but I do not see the reversal on my billing statement? [speaker001:] I'll gladly look into that for you Joyce. Alright I pulled up your account. Could I also have your Username and Email address so I can validate the order? [speaker002:] My username is joycew86 and email is joycew86@email.com. [speaker001:] Great, everything looks good. How long have you been waiting for the refund to show up? [speaker002:] 6 days [speaker001:] Thank you Joyce, and what is your membership level? [speaker002:] Bronze [speaker001:] Alright thank you. It can take up to 7 days for a refund to process so I can't do anything about it at this moment. I would suggest contacting us tomorrow if the refund still doesn't show up in your account. If you have any other questions or concerns feel free to ask. [speaker002:] Ok I will check tomorrow. Thank you. [speaker001:] No problem Joyce. I hope you have a wonderful day. [speaker001:] Hi! How may I help you today? [speaker002:] Hi. I just looked at my bank account and apparently I got charged for an order I never made. [speaker001:] Oh no! Let me look into this for you. Can I have your name? [speaker002:] yeah, it's Crystal Minh. [speaker001:] Can I have your account id and order id [speaker002:] I don't know my account id but the order id seems to bbe 8456511711 [speaker001:] Can I have your username and email instead [speaker002:] sure its cm014780 [speaker001:] and your email address please [speaker002:] it's cm014780@email.com [speaker001:] What is your membership level? [speaker002:] it's bronze [speaker001:] I do see that we made an error. I apologize for that. I have credited your account Is there anything else I can help with today? [speaker002:] nope that is it thank you [speaker001:] Great! Enjoy the rest of your day [speaker001:] Hello. How may I help you today? [speaker002:] The delivery time is wrong. [speaker001:] I see. Can I have your name? [speaker002:] Chloe Zhang [speaker001:] On moment please Chloe. Can I have your account ID and Order ID? [speaker002:] BFN6ACL5TA,6415646767 [speaker001:] Ok Now what is it that you would like to do? [speaker002:] change delivery time to evening [speaker001:] What time is it set for now? [speaker002:] morning [speaker001:] And what is the shipping status? [speaker002:] In Transit [speaker001:] Since it is already in transit it is too late to change the delivery time. [speaker002:] ok, I understand. [speaker001:] Anything else I can help you with? [speaker002:] no [speaker001:] Great. Have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] Can you tell me how I know if my cart qualifies for free shipping? [speaker001:] I would be happy to help, let me pull up the shipping cost policy for you. It will depend on the total cost of the items in your cart. If they add up to over $25.00, then your purchase will qualify for free shipping with a shipping time of 5 business days. Otherwise, it'll be a flat shipping fee of $4.99. [speaker002:] alright thanks [speaker001:] Is there anything else I can help with? [speaker002:] that was all thank you [speaker001:] Sure thing, enjoy the rest of your day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] I got some issues [speaker001:] What would those issues be? [speaker002:] Everytime I search for an item, it's always brining out no result So I'm confused. Can you help me check this out It's really frustrating [speaker001:] Sure thing first can you try to log out and log back in? [speaker002:] Okay. Let me try that Hello [speaker001:] Did that work? [speaker002:] It's still the same The search bar isn't working [speaker001:] OK can you try clearing your cookies? [speaker002:] How do I do that [speaker001:] Check the settings option on your browser and select "more details". [speaker002:] Okay. Let me try that [speaker001:] OK, let me know if that works. [speaker002:] Hello. I just did it [speaker001:] and did that fix the search issue? [speaker002:] Yeha [speaker001:] Great,is there anything else I can help with today? [speaker002:] Yes. It did. That will be all [speaker001:] Thank you, have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hey, I'm getting really frustrated because I keep searching for things but I get zero results each time. Like even if I search for shirt I don't see any. [speaker001:] I'm so sorry. We've been having that issue a lot today. I have a few things that I've tried with other customers that should work. Can you first try logging out and then back in again? [speaker002:] Glad it's not just me Okay I logged out and logged back in [speaker001:] Can you try clearing your cookies? [speaker002:] Okay I'll try that now Ahhh that seem to work! I knew there must be some shirts available! [speaker001:] Great! Can I help with anything else? [speaker002:] No that's all I needed today. [speaker001:] Have a good night. [speaker001:] good afternoon, how can I help you? [speaker002:] Hello, I was trying to log in to my account but I have lost the phone for the two factot authentication [speaker001:] oh not problem. would you give me your full name or account ID [speaker002:] Joseph Banter [speaker001:] additional to this you would give me your email to sent the reset link please [speaker002:] josephbanter022@email.com [speaker001:] ok I will send the email with the reset link for your account. In addition to this I will send you a link with security measures to avoid situations like this in the future. [speaker002:] Thank you very much [speaker001:] a pleasure to help you have a nice day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi....I got a promo code by email 6 days ago and I am trying to buy a jacket but the promo code comes up invalid. Can you help me with this please? [speaker001:] Sure. Let me check on that for you. May I have your full name or account ID? [speaker002:] Sure...my name is Sanya Afzal [speaker001:] OK Sanya. I have pulled up your account. Let me check on that in our system. [speaker002:] thank you [speaker001:] It says there may be an error on your end. May I get your membership level? [speaker002:] it is gold [speaker001:] Thanks for being a valued gold member. Let me finish this up for you. [speaker002:] thanks again I love a good bargain! [speaker001:] Okay. I have generated a new promo code. Please use MJTNT [speaker002:] Perfect! Thank you for your help! [speaker001:] Anything else I can help you with? [speaker001:] Hello, how may I help you? [speaker002:] Hello. I'm trying to order but the stock is low and I can't. Anyway to fix this? [speaker001:] Are you experiencing multiple items being out of stock or just one? [speaker002:] I really want that Michael Kors jacket. [speaker001:] Okay, I'll look into this. Could I have your full name, please? [speaker002:] sure, it's Crystal Ming. Minh, sorry [speaker001:] Thank you, Crystal. I'm writing up a report to a purchasing department really quick. [speaker002:] ok [speaker001:] Okay, I've notified them. Would you like to place the item on back order? [speaker002:] yah i guess so [speaker001:] Okay, should I use the card on file? [speaker002:] yes thats fine [speaker001:] Okay, it will ship as soon as it's available. Anything else I can help with? [speaker002:] no that is it, thanks [speaker001:] Have a great day! [speaker001:] Hi, there. How may I help you? [speaker002:] Can you help me? I forgot my username? [speaker001:] Yes, I can definitely help you. What is your full name? [speaker002:] Sanya Afzal [speaker001:] Okay, Ms. Afzal, can you please provide me with your zip code and phone number? [speaker002:] 51658 is my zip code my phone number is 815-2389 [speaker001:] Okay, I've verified your identity. Your Username is safzal1 [speaker002:] Ok, thanks so much! [speaker001:] Is there anything else you need today? [speaker002:] No, that's all, thanks [speaker001:] Have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] Hello, I had a questions about the Michael Kors Jeans [speaker001:] Okay! What would you like to know? [speaker002:] I wanted to see if you had had many returns for the jeans? Also do they fit true to size or run a little smaller? [speaker001:] I don't have any statistics about returns, but I can help you with size questions. [speaker002:] Lastly I wanted to check on the out seam length on them [speaker001:] I don't have information about true size, but we size by width generally. Our inseams are typically a standard 36 inch, though. However, we have a wide variety of widths for you to choose from. [speaker002:] Okay perfect, are they available in stores as well as online? [speaker001:] I don't have that information explicitly available to me, but I believe that your best bet is to shop online. In the rare case that there's an issue with your order from the internet, though, there are in-person locations where you can return it if necessary. Can I help you with anything else today? [speaker002:] No, i think that should do it, Thank you for your help! [speaker001:] You're welcome, have a good day! [speaker001:] Hello, how may I assist you today? [speaker002:] Hi, yes I was wanting to know if you could tell me more about the tommy hilfiger jeans you guys sell? [speaker001:] Sure, what's your question? [speaker002:] More specifically what is the fabric content, are they stretchy? [speaker001:] Hmm, just a moment please. [speaker002:] no problem [speaker001:] I apologize for the delay, I am still trying to find your answer. [speaker002:] I appreciate it. [speaker001:] Although it's not exactly what you're asking, I can tell you that the jeans do not shrink or become misshapen with washing. In regards to the fabric content, I honestly do not know. I am sorry about that. [speaker002:] Thank you for looking in to it! I appreciate the effort. [speaker001:] Are you sure it's not the material of a shirt or jacket that you are curious about? [speaker002:] No, I was looking into the jeans. I know some jeans have a blend of materials and I didn't know if this was one of the pairs. [speaker001:] Gotcha. Nope, I am not sure. Can I help with anything else today? [speaker002:] That is all. Thank you [speaker001:] Have a great day! [speaker001:] Hello, how can i help you [speaker002:] Hello I need to remove a second item from my order [speaker001:] did you order two of same item? [speaker002:] No I chose the wrong size accidentally [speaker001:] Has the order shipped yet? [speaker002:] the Tommy Hilfiger boots yes it's in transit I am a gold member, and this was just an error on my part [speaker001:] Can i get your full name [speaker002:] Norman Bouchard [speaker001:] Okay i found you. Now i need to verify identity. I need your account id and order id [speaker002:] FBOD33KG1E, 0607010532 [speaker001:] Thank you, everything looks good. And you say the order is currently in transit? [speaker002:] yes that's what it's showing [speaker001:] I can offer a refund immediately for the second product. and then when it arrives you can call customer service and get support to have it shipped back Can I get the cost of the second item. [speaker002:] Oh that's awesome. Thank you so much. $69 [speaker001:] there your refund has been sent. Can i help you with anything else [speaker002:] I appreciate you! No that's it. [speaker001:] Have a great day! [speaker001:] good afternoon, how can I help you? [speaker002:] Hi, I'm tryingto look at my order history but I cant access my account anymore.I lost my phone last night Do you think you'll be able to help me? [speaker001:] Of course, do you just want to add a new phone number to the account? [speaker002:] Well no, I use 2 factor authentication and since I dont have my phone I cant access the app [speaker001:] ok thanks for clarify, so let's do a reset, this will send the information to your email. [speaker002:] awesome! what information did you need from me? [speaker001:] first, you would give me your full name or account ID. please [speaker002:] Sure thing, my name is Albert Sanders [speaker001:] now would you give me your email [speaker002:] Oh no thats not good. That email was stored on my phone and I don;t remember it offhand. [speaker001:] ok don't worry let's help you with this too. would you give me your pin number [speaker002:] thats great to hear! yeah I have my pin its 684829 [speaker001:] ok, the email will be sent so that you can reset your data. will arrive in a short time In addition to this, let me send you a link with tips about security for your account, so be better prepared for these scenarios if you like. [speaker002:] Ok thank you. could you provide me with the email address? I remember the password. [speaker001:] sure, I'm going to provide you with the email. Albertlht43@gmail.com [speaker002:] Thank you so much! [speaker001:] here is also the link with safety tips [speaker002:] I'll be sure to look at it [speaker001:] a pleasure to help you! Have a nice day [speaker001:] Hi [speaker002:] Thanks for choosing AcmeBrands! How can I help you today? [speaker001:] I want to make a complaint because many items seem to be out of stock [speaker002:] I'm very sorry about that. One moment, please. [speaker001:] I'm I the only one experiencing it Or it's your system [speaker002:] What is your full name, please? [speaker001:] Joyce Wu [speaker002:] Thank you, Joyce. I'm going to notify our purchasing department that they need to do a better job with stocking our store. [speaker001:] Okay [speaker002:] I have notified them, and I am hoping that they will take the message to heart and get things back in stock more quickly. Things are more difficult nowadays, as many operations are halted due to the COVID pandemic, but hopefully stock will return soon. Can I help you with anything else in the meantime, though, Joyce? [speaker001:] Okay. No problem Thanks That's all [speaker002:] You're welcome, have a great day! [speaker001:] how may i help you today? [speaker002:] Hi i need to access my shoppong history but i cannot get into my account because the phone i use for my two factor password is lost [speaker001:] so if i understand correctly, you are having issues logging in due to a lost two factor linked phone? [speaker002:] yes [speaker001:] i can help reset your two factor and fix your issue today, no problem may i please have your full name and account id to pull up your account? [speaker002:] Norman Bouchard I do not have my acc ID but my username is normanb8 [speaker001:] and do you have the email address associated with the account? [speaker002:] normanb8@email.com [speaker001:] so i can email you a reset code for your two factor. ok i have sent a reset code, please continue your great account security going forward. I am sending a link with the security practices info. is there anything else i can help with today? [speaker002:] ok, got the email let me try to log in sweet! im in that solves that thanks! nope im good for now [speaker001:] thank you and have a good one [speaker001:] Hello there! How can I help you today? [speaker002:] i would like to upgrade my delivery to overnight delivery since i want to receive my order as soon as possible [speaker001:] Okay, let me take a look for you. [speaker002:] ok [speaker001:] What is your full name, please? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman, one moment, please. [speaker002:] ok [speaker001:] And can you please provide me with your account and order ID's? [speaker002:] PD86NJBX7M. 649739855 [speaker001:] Thank you. Can you please double-check the order ID? There seems to be an issue with it. [speaker002:] 6497393855 [speaker001:] Got it, thank you! What is the shipping status of your package? [speaker002:] order received [speaker001:] Thank you. And what is your membership level? [speaker002:] guest [speaker001:] So I can upgrade this for you. Just so you know, it's $20. If you'd like to proceed, shall I use the card on your account? [speaker002:] yes that is fine [speaker001:] Okay. I've updated it, and you're all set. You'll be receiving your package tomorrow! Can I help you with anything else today? [speaker002:] thank you. that is all [speaker001:] You're welcome, Norman, have a good day! [speaker001:] Hi, how may I help you? [speaker002:] Hello, I recently placed an order and the cost of shipping was way too much for what I ordered. [speaker001:] Okay, I can look into that issue for you. What is your name? [speaker002:] My name is Sanya Afzal [speaker001:] Are you interested indelaying the delivery to reduce the shipping cost? [speaker002:] Is that the only way for shipping cost to be reduced? The shipping status says out for delivery [speaker001:] No, I can see if you are eligible for a refund or if I can waive the shipping fee. What is your Username, email address, and Order ID? [speaker002:] My username is sanyaa32 email is sanyaa32@email.com and Order ID is 2311065953 [speaker001:] Since the item is already out for delivery, the best I can offer you is part of the shipping fee back to your account. [speaker002:] Okay, that is fine. [speaker001:] It will be $8. Is there anything else I can help you with? [speaker002:] No, that's all. Thank you. [speaker001:] Okay, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Can you please tell me when the annual sale is occurring? [speaker001:] Happy to help, may I have your full name please? [speaker002:] Albert Sanders [speaker001:] Albert, this year, the annual sale started on January 23rd and ended on January 31st. [speaker002:] Shoot, I missed it. I will check earlier next time. [speaker001:] Make sure to subscribe to our newsletter for the latest news and updates! [speaker002:] Will do, thank you. [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No, I am good. [speaker001:] Have a nice day! [speaker001:] Hi there, [speaker002:] Hi I have a question about one of your products [speaker001:] How can I help you today. I'd love to help you. What were you wanting to know? [speaker002:] It's the calvin klein jacket [speaker001:] I can pull up information on the jacket for you. One moment please. [speaker002:] I was just wondering what kind of material it is made of and caring instructions [speaker001:] The jacket is made synthetic material such as polyester, nylon and tricot. This makes it wind proof. It is lined with cotton to ensure the user retains as much body heat as possible. [speaker002:] ok cool [speaker001:] Was there anything else I could help you with today? Are you still there? [speaker002:] yeah that was helpful thanks and that was it [speaker001:] Great, you have a good day. [speaker001:] Hello! How can I help you today? [speaker002:] Hi, I am trying to buy an item but the cart isn't updating when I try to add it. [speaker001:] Let me help you with that. Can you first try refreshing the page and trying again, please? [speaker002:] Okay. I tried that and it still isn't updating. [speaker001:] Okay. Can you try logging out and back in? [speaker002:] Okay. That seemed to have solved the problem! [speaker001:] Great! Can I help with anything else today? [speaker002:] Thank you! That is all for today. [speaker001:] You're welcome, have a great day! [speaker001:] Hello How can I help you? [speaker002:] I want to manage my shipping details since my situation has changed [speaker001:] Sure, let me help you with that. Could I have your full name or account id? [speaker002:] Sanya Afzal account id is K6G1YDRLUJ [speaker001:] And what would you like to update on your shipment. [speaker002:] Cancel the order [speaker001:] Sure I need your username, email address, and order id. [speaker002:] sanyaafzal954 sanyaafzal954@email.com order is 2237123995 [speaker001:] And could you tell me the status of your order. [speaker002:] in transit [speaker001:] I have canceled the order. Is there anything else I can help you with. [speaker002:] thank you for cancelling the order i ordered the wrong item accidentally. that is all [speaker001:] That's fine I hope you have good day Goodbye [speaker001:] Hello, thank you for reaching out to us today. How can I help you? [speaker002:] HI I need to return an item because it arrived with a stain on it. [speaker001:] Oh I'm so sorry to hear that. Let's get that taken care of right away! Can I please have your full name? [speaker002:] Sanya Afzal [speaker001:] Thank you Sanya, I was able to pull up your account. I'll also need your username, email address and order ID in order to validate the purchase please. [speaker002:] Email Address: sanyaa64@email.com Username: sanyaa64 Order ID: 8315932312 [speaker001:] Alright, just a few more things. What is your member ship level? and how long have you had the item? [speaker002:] Purchase Date: 2019-12-01 silver [speaker001:] Do you still have the receipt available? [speaker002:] yes [speaker001:] Perfect! lets go ahead and set up the return. Can I please have your full address so I can get a shipping label ready for you? [speaker002:] 2854 Lincoln Ave Monterey, WA 86601 [speaker001:] And how would you like to make the return. By mail, in store or at a drop off center? [speaker002:] mail [speaker001:] Thank you so much, You should recieve an email with the shipping label shortly. Did you have any other questions or concerns today? [speaker002:] great thank you that's all. have a nice day [speaker001:] You too. Thank you for shipping with us! [speaker001:] hello, how can i help you? [speaker002:] Hi, i want to add some jeans to my existing order I forgot to do it earlier Can you help me with that? [speaker001:] Sure, no problem To get started can I get your name? [speaker002:] Yea, its Albert Sanders [speaker001:] Thanks Albert. And I'll also need to grab your existing order To do that, I will need to know your account id and order id [speaker002:] Ok, the account id is OZPJZCJH6N and the order id is 5297490419 [speaker001:] Great, and has this item already shipped? [speaker002:] Uh, I dunno how do I check that? [speaker001:] There should be a listing under your order statement when you check online [speaker002:] OK, it says out for delivery Hmm, probably too late then huh? [speaker001:] Yea, it sounds like your shipment is already coming in soon What I can do for you is update a new order What is your membership status? [speaker002:] I'm a Silver member Been a that way for 2 years now! [speaker001:] Great, and as a valued Silver member I am able to ship you the jeans at no additional cost Including free shipping! You just pay for the jeans [speaker002:] Wait, so I pay for the jeans or no cost? [speaker001:] Sorry, let me clarify. There is no additional cost, meaning no extra taxes or fees. [speaker002:] Ah, got it ok, great let's do it then [speaker001:] Right, what is the brand of jeans? [speaker002:] Calvin Klein Jeans Hoo-yah! [speaker001:] Yup, I've gone ahead and made that purchase for you It will charge the credit card already on your account Is there anything else I can help you with? [speaker002:] Nope, that's it [speaker001:] Wonderful, thank your for contacting AcmeBrands and have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I would like to know when the fall collection drops? [speaker001:] Certainly, let me look that up for you. It'll only take a second [speaker002:] Okay [speaker001:] The fall collection will officially open on October 3rd [speaker002:] Okay thank you for your help [speaker001:] You're welcome. Is there anything else? [speaker002:] that is everything, thank you again [speaker001:] You're welcome. Have a great day [speaker001:] Hi. How can I help you? [speaker002:] HI, I need to check the status of my order. There seems to have been an extra fee added for no reason. [speaker001:] Ok, can you tell me your name, your account id, and the order ID? [speaker002:] Sanya Afzal NBITT1UAWC Order ID: 7271580330 [speaker001:] What is your membership level? [speaker002:] Bronze [speaker001:] Sorry, I can't remove the extra fee The system says it's a customer error [speaker002:] Oh. Honestly that doesn't sound too far off. haha. [speaker001:] I'm sorry [speaker002:] I will have to be more careful next time. [speaker001:] Is there anything else I can do for you today? [speaker002:] That was my only question today. [speaker001:] Ok, I'll end this chat now [speaker001:] This is AcmeBrands customer service, how may I help you? [speaker002:] I would like to return something that is the wrong size [speaker001:] Sure, may I have your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, I'll need your username, email address, and order ID [speaker002:] alessandrophoenix601@email.com alessandrophoenix601 [speaker001:] Thank you, may I have the order ID? [speaker002:] 8660304433 [speaker001:] Okay, I need to know your membership level. Are you a goldsilverbronze or a guest member? [speaker002:] gold [speaker001:] Excellent, I will need your full address to print a shipping label for your return. [speaker002:] 4759 1st Ave Monterey, NY 61611 [speaker001:] Thank you, do you want to process this return by mail, in store, or drop off center? [speaker002:] mail please thanks [speaker001:] You're welcome, is there anything else you need help with? [speaker002:] no thanks [speaker001:] Okay, have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] I need to ask if I can get a bit more time to pay for the premium subscription service, like 15 more days. [speaker001:] So you are looking for an extension on the service? [speaker002:] yes [speaker001:] Can I have your full name or account id? Are you still there? [speaker002:] sorry yes David Williams is my name 9EB1DCGTGA is my account id [speaker001:] Account has been pulled up, can I just get the order id. [speaker002:] 3260892599 [speaker001:] Alright and lastly could I get your membership status? [speaker002:] Gold [speaker001:] You are in luck, gold members are always able to get an extension. [speaker002:] oh wow [speaker001:] You extension has been applied [speaker002:] great news thank you!!! [speaker001:] was there anything else I can do for you? [speaker002:] no that is all, thank you [speaker001:] have a great day [speaker001:] Hi [speaker002:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker001:] I need help with an issue [speaker002:] What is your issue? [speaker001:] I am so clumsy I feel so stupid But I was at a dinner party and my friend made pasta I spilled some on a shirt from your site Do you know how I can get the stain out? It's red pasta sauce I love the shirt but now it's ruined [speaker002:] Oh no, lets find out how to fix it. [speaker001:] Okay thanks [speaker002:] I am going to find a solution. One moment please. [speaker001:] Okay It's the Guess shirt It costs $69 Do you know how to get the stain out? [speaker002:] Is the stain still fresh, fairly new? [speaker001:] Yes This happened yesterday at the party What can I do? [speaker002:] So what I would do is soak the shirt in cold water for half an hour to loosen the stain. I would scrub with dish-washing liquid with a toothbrush. Then wash in cold water. [speaker001:] Okay That sounds like it might get rid of the stain I will try that [speaker002:] Yes cold water is the best, is there anything else I can help you with? [speaker001:] No, that's it I will go and soak the shirt now [speaker002:] Thank you for contacting us, have a nice day! [speaker001:] You also [speaker002:] Thank you. [speaker001:] Hello, how can I help you? [speaker002:] would like to manage the shipping details since my situation has changed. can i change the shipping order? ordered the wrong item [speaker001:] Let me help you with that. One moment please. [speaker002:] ok [speaker001:] Can I have your full name or account ID? [speaker002:] Albert Sanders. ZWLFE7UYN3 [speaker001:] Can I have your shipping status please? [speaker002:] order received i ordered the wrong item on accident [speaker001:] I can help you with that. Let me have your username, email address and order ID and we can fix your order. [speaker002:] albertsanders603. albertsanders603@email.com. 3156293435. [speaker001:] Thank you for that. Now I can change your order. [speaker002:] ok [speaker001:] Your order has been updated. [speaker002:] thank you [speaker001:] Is there anything else I can help you with? [speaker002:] that is all [speaker001:] Then we thank you for being a customer and hope you have a wonderful day! [speaker001:] Hello, how can i help you today? [speaker002:] Hi I was looking at purchasing this Tommy Hilfiger shirt but it looks like it is out of stock [speaker001:] Okay, could i get your full name or account ID [speaker002:] Chloe Zhang [speaker001:] Okay i will send a report to our purchasing team to let them know to restock this item. Is there anything else i can help you with? [speaker002:] will you be able to send it to me when its back in stock [speaker001:] Yeah sure i can set up a back order. Would you like me to use the card on your account [speaker002:] yes please [speaker001:] Okay done, it will be automatically snet to you when its back in stock Is there anything esle i can help you with? [speaker002:] Thank you for your help. Appreciate it. [speaker001:] No problem have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] Hello there. I am thinking about placing an order but I want more info on your refund policy first. [speaker001:] I'm glad to answer any questions you have. Refunds are only allowed for items that haven't shipped. [speaker002:] I just want to know the general return policy. [speaker001:] You'll also need the order ID, username, and your email address. Any other questions? [speaker002:] so what happens when the item is shipped. [speaker001:] I think that all can be done is the product returned if it meets certain criteria. I'm not sure how refunds are done after that. Will that be all? [speaker002:] ok thanks, that's all i needed [speaker001:] Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] just trying to find out some information about these tommy hilfiger boots. [speaker001:] Sure, what would you like to know? [speaker002:] the material first of all and where they are made also [speaker001:] The boots are made of china, as for the material they are suede. Is there anything else you would like to know? [speaker002:] and do they come in size 5 [speaker001:] Yes, size 5 is the smallest option we have for them. If it is listed as empty on the product page, then it is out of stock. They are stocked at the end of the month. [speaker002:] Oh ok. thats all i need to know [speaker001:] Okay, thank you and have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] Can you plese confirm the quantity of an order I placed. I ordered one, but the e-mail confirmation stated two? Thanks, [speaker001:] I am happy to help you with that. I will need your full name and account ID. [speaker002:] Joyce Wu Account ID: IORN5MI5YF [speaker001:] Thank you. Now I need your order ID. [speaker002:] Order ID: 2132943561 [speaker001:] Now I will check to see if the system made an error. It seems the email you received was incorrect. You only order one item and the email sent was a mistake. [speaker002:] Great, thank you for confirming. [speaker001:] Will that be all for today? [speaker002:] Yes, that was it, thanks. [speaker001:] Have a great day! [speaker001:] Hi, how can I help you today? [speaker002:] Hello, my name is Norman Bouchard and I would like to know how I can detach the hood from my Tommy Hilfiger jacket [speaker001:] Hi Mr Bouchard, I can help you with that today Give me one moment please. Ok, to detach the hood will be pretty simple. [speaker002:] I see [speaker001:] First you will need to find the five buttons on the collar of your jacket. [speaker002:] Okay [speaker001:] These connect your hood to the jacket You just need to unbutton those 5 buttons and the hood will detach [speaker002:] Excellent I would like to know if there are any hidden zippers as well? [speaker001:] Ok, one moment please you want to know if there are hidden zippers on the same jacket, correct? [speaker002:] Yes Can you tell me if there are? [speaker001:] Yes, there are no hidden zippers on the tommy Hilfiger jacket Is there anything else I can help you with? [speaker002:] That is all You have answered all my questions Thank you! [speaker001:] Ok great, your welcome! Have a great day [speaker001:] Hi there, how can I help you? [speaker002:] I have a problem with my order 7675195727 [speaker001:] I'm sorry to hear that. Can you tell me your full name or account ID as well? [speaker002:] David Williams [speaker001:] Thanks David. What problem are you having? [speaker002:] I ordered this item now it says its out of stock and I a little upset [speaker001:] I'm sorry to hear that. Can you tell me the name of the item? [speaker002:] Michael Kors Jacket I bought [speaker001:] Because of the problem you are having, I can give you a promo code for your next order. Would that be okay? [speaker002:] Yes but when will I get my jacket [speaker001:] I can check on the status for you. I also need your account ID. [speaker002:] It is 7675195727 [speaker001:] Is that your account ID, or your order ID? I need both please. [speaker002:] account username is dwilliams451 [speaker001:] Thank you. One moment please. According to my system, the item is actually in stock, so if you received an email about it being out of stock that was an error. So it will ship as soon as possible. [speaker002:] okay thank you [speaker001:] You are welcome. Did you need anything else? [speaker002:] nope, just wanted to make sure my jacket is being delivered [speaker001:] Don't worry, it will be there on time. If now, feel free to contact us again. *If not Hope you have a good day! [speaker001:] Thanks for contacting AcmeBrands, how may I help? [speaker002:] I would like to move my shipping to next week [speaker001:] is this to avoid a delivery fee [speaker002:] Yes, that is exactly right! [speaker001:] Ok, to start, I will need your full name or account ID [speaker002:] my name is Chloe Zhang [speaker001:] great to meet you Chloe. Ok, it seems i still need your account ID and also your Order ID [speaker002:] 2741801206 is the order 3XHHQGHH5F is the account [speaker001:] Fantastic, those all passed the verification step Next, to see if we can delay delivery, i need to know the current delivery status [speaker002:] is that the shipping status? [speaker001:] yes, that is right [speaker002:] it says Order Received [speaker001:] great, that is easy to resolve since your item has not yet shipped what is your membership level? [speaker002:] i am a guest [speaker001:] ok, as a guest i can still help you since the order has just started. you should now receive it later and have no fee [speaker002:] wonderful, just what i wanted [speaker001:] anything else i can do for you? [speaker002:] that's it for today! [speaker001:] ok, thanks again for contacting AcmeBrands and have a wonderful day! [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] Hi Donny! I'm Norman Can you help me with my subscription? I'm trying to see when my annual fee is due [speaker001:] Absolutely Norman What's your last name? [speaker002:] I really want to make sure I keep it active! Bouchard [speaker001:] I hear you there! Don't want to lose out on any benefits:] [speaker002:] Exactly! You get it! [speaker001:] Could I get your account ID and order ID to verify your account please? [speaker002:] Sure! VO7VB3KCED is my ID Order ID is 5345644242 [speaker001:] Awesome. One sec while I get that entered in. So it appears that your account is up to date and the due date was yesterday. Looks like you already paid up:] [speaker002:] Oh nice! That makes me feel so much better [speaker001:] I feel ya! [speaker002:] I knew it was coming up soon [speaker001:] Anything else I could do for you today, Norman? [speaker002:] I'm all good, thanks Donny! [speaker001:] Awesome. Have a beautiful day:] [speaker002:] you too! [speaker001:] Thanks! [speaker001:] Hi!I want to check on the shipping status of my order bc i haven't recieved it [speaker002:] Okay, may I have your full name, account ID, and order ID? [speaker001:] Sanya Afzal SK5F79HOSD Order ID: 4511753935 [speaker002:] Thank you, now I will need your username and email address. [speaker001:] Email Address: sanyaafzal187@email.com Username: sanyaafzal187 [speaker002:] According to the system, it seems that your order was shipped without issue and should be arriving soon. [speaker001:] great, thank you! it has been 5 days, is that normal? [speaker002:] Yes, that is normal. There have been some small delays to the virus. Is there anything else you need help with? [speaker001:] oh thats fair no htank you [speaker002:] Okay, have a nice day. [speaker001:] Hi! How can I help you today? [speaker002:] Can you check on my order status. I was charged for shipping on my last order and it should have been free. [speaker001:] Will do, one moment please. [speaker002:] My name is David Williams and my account is EFVA41QY9R [speaker001:] Thank you, It will be just a moment. [speaker002:] ok [speaker001:] To clarify, do you want the shipping cost removed, or do you want to cancel the order? [speaker002:] I just want the shipping cost removed. [speaker001:] Got it, what is your membership level? [speaker002:] Bronze [speaker001:] Great, what was the cost of the shipping? [speaker002:] $9.95 [speaker001:] Ok great, I will try to get this refunded for you. [speaker002:] Do you know how long it will take to be refunded to my bank account? [speaker001:] Hm, that really depends on who you use, but generally a few days. I have successfully refunded the shipping. Is there anything else you need help with today? [speaker002:] that was fast!. Thanks for your help. That was all I needed. Have a nice day [speaker001:] No problem, have a good day! [speaker001:] Hi, and thanks for choosing AcmeBrands! How can I help you? [speaker002:] Hello, I think I accidentally put in the wrong delivery time for my order and I wanted to change it. [speaker001:] Happy to help you with that. Can I please have your name, account ID, and order ID so that I can pull up your account and verify your identity? [speaker002:] Crystal Minh, 8PCXAJIJKY, 7792244697. [speaker001:] Thank you Crystal, I have everything pulled up and verified. [speaker002:] Awesome. [speaker001:] Do you need to move it from morning to evening, or do you have a different issue? [speaker002:] I would like to move it to the evening please. [speaker001:] Okay. Looks like this was our error, very sorry about that. I'll submit the correction now. All set! Can I help you with anything else? [speaker002:] That was everything, thanks. [speaker001:] You're welcome, have a nice day, Crystal! [speaker001:] Hi there, thanks for contacting AcmeBrands. How can I help you? [speaker002:] Hi there, can you please tell me the color of the laces? [speaker001:] Just to make sure I'm understanding you correctly, you would like to know the color of the laces of what exactly? Also can I get your first name so I can more formally address you today? [speaker002:] Sorry my mistake, black boots from Tommy Hill David [speaker001:] Thanks David. Sure, I'd be happy to find that out for you. One moment please. [speaker002:] Boots are black with a white and red tripe up at the top Just can't tell what color the laces are, they seem black or dark brown [speaker001:] Thanks for waiting, it looks like the laces on those boot are also black. [speaker002:] black for sure? [speaker001:] Black is more in style this season, so that's why our team decided to go with black for the laces also. You can check out our website to find more details about other boots as well though, some come in other colorlace color combinations. Yes, I have confirmed that the laces are black in color. [speaker002:] thanks, these are the boots I wanted [speaker001:] Excellent. Is there anything else I can help you with? [speaker002:] just wanted to confirm they are black nope that's it! [speaker001:] Absolutely. [speaker002:] thanks for your help [speaker001:] Ok, great. You are welcome. Have a fantastic day! [speaker002:] you too and stay safe! [speaker001:] Thanks! Bye! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I have a question about premium membership. [speaker001:] Sure, I can help you with that. What would you like to know about premium membership? [speaker002:] If I get it, just how long is it good for? [speaker001:] Premium membership lasts until the end of the calendar year in which you received it and the next full calendar year. For example, if you sign up for premium membership on April 1, 2020, your premium membership will last until December 31, 2021. Is there anything else I can help you with today? [speaker002:] All right, I guess that's a pretty good deal. Thanks for helping me today. No, that's it. [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how can i help you. [speaker002:] The website is too slow, I can't purchase anything. [speaker001:] I will be happy to help you with that. We will troubleshoot it togther. First try logging out then back in. [speaker002:] I just tried it, doesn't work. [speaker001:] Now i will notify the internal team about this issue. Now try to visit another site and see if that site is slow then try our site again. it may be a problem with your connection. [speaker002:] The other website seems a bit slow too. [speaker001:] Then it is most likely your internet lagging. [speaker002:] Thanks for the help. I will contact my ISP for further assistance about this issue. [speaker001:] Okay, do you need any more help? [speaker002:] no [speaker001:] Have a great day. [speaker001:] Hi, how may I help you? [speaker002:] Why is the website so slow in loading a page My internet connection is fine [speaker001:] Let's try a few things to fix it. Could you try logging in and out? [speaker002:] I can, But It's so slow I just did now. Still slow [speaker001:] Let me notify the team about this issue before we continue. Could you try visiting another site and reporting their status? [speaker002:] It's loading fine [speaker001:] I see, let's try something else. Could you try closing all other tabs and programs besides our website? [speaker002:] Wow. That worked [speaker001:] I'm so glad! Did you need help with anything else? [speaker002:] No that's all [speaker001:] Have a good one! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] When does the annual sale end? [speaker001:] OK. let e check. It started on January 23rd and ended on the 31st of that same month. [speaker002:] Thanks for the info. [speaker001:] You're welcome. Anything else? [speaker001:] Hello, how can I help you today? [speaker002:] I want to add an additional item to my refund. [speaker001:] Glad to help. May I have your full name please? [speaker002:] David Williams [speaker001:] thanks David. Can you tell me the reason for the refund? [speaker002:] i changed my mind on it. [speaker001:] Okay. Can you please let me have your username, email address and Order ID to validate this purchase? [speaker002:] dw706662,dw706662@email.com,2267981826 please refund the Tommy Hilfiger boots [speaker001:] Okay. [speaker002:] I want my 74 dollars from the boots back. [speaker001:] How much is your previous refund? [speaker002:] 100 dollars [speaker001:] Great, $174 has been refunded to your account! [speaker002:] thanks [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] no [speaker001:] Have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] Hi, my promo code I have seems to be invalid. It's showing as such when I try to purchase my jacket today. [speaker001:] Okay I am sorry about that [speaker002:] I got the code 2 days ago. I'm Joyce Wu, Order ID: 8976886069 jw325612 is my user name, in case you need it. [speaker001:] what is your membership level? [speaker002:] Email Address: jw325612@email.com, Level is Silver. [speaker001:] Okay, I am just going to issue a new promo code for you. Here is your new code RDHE1 [speaker002:] Great, That should solve it. Thanks so much. I got it. That's all I need. [speaker001:] Have a nice day [speaker001:] Hi! How can I help you today? [speaker002:] Hi, I am trying to find out if my last payment has gone through [speaker001:] Sure! I can assist with that today Can I have your name, account id and order id? [speaker002:] Albert Sanders OG27KCYF1L i dont have an order number [speaker001:] Thank you for that information. Give me one moment while I check your payment information [speaker002:] sure [speaker001:] How much was your payment? [speaker002:] i dont remember [speaker001:] I was able to locate your payment and it was successful [speaker002:] great. do you know when this will be reflected on my account? [speaker001:] It will be reflected in 24hrs [speaker002:] perfect. thank you [speaker001:] Is there anything else I can help with today [speaker002:] that is all. thanks for your help [speaker001:] You're Welcome! Have a great day! [speaker001:] Hello How can I help you? [speaker002:] Would it be at all possible to extent my premium subscription? Things have been a little rough lately and I should have the money for it soon [speaker001:] I will be glad to help you with that. [speaker002:] Thank you so much [speaker001:] Could I have your full name and account id and order id? [speaker002:] Joseph Banter KOGTXETACS 8032924420 [speaker001:] Thank you What is your membership level? [speaker002:] guest [speaker001:] I am sorry but I cannot give you an extension. [speaker002:] i see, thats unfortunate i guess I will have to wait till i have the money [speaker001:] Is there anything else I can help you with? [speaker002:] That was it [speaker001:] I hope you a good day. [speaker002:] thanks you too [speaker001:] Goodbye [speaker001:] Hi, how can I help you? [speaker002:] I never got my package and am trying to figure out what happened. [speaker001:] Okay, I can help you with that. Can I have your name and account number [speaker002:] David Williams 281927167 [speaker001:] Thank you, give me a moment. To validate the purchase, I will need your username, email address, and order ID. [speaker002:] dwilliams858 dwilliams858@email.com 7099920600 [speaker001:] Thank you, how long have you been waiting for the package? [speaker002:] its been 5 days, and I paid for the 2 day shipping [speaker001:] Would you like to cancel the order and get a refund? [speaker002:] Could I have the order sent again? I would still like the item [speaker001:] Yes, I can take care of that for you. Can I have your address please. [speaker002:] 4254 Brushwick Dr Newark, WA 59875 [speaker001:] What was the item that your ordered? [speaker002:] Jeans, a jacket and a shirt [speaker001:] What brands were they? [speaker002:] Tommy Hilfiger for the jeans and shirt Guess for the jacket [speaker001:] Your items have been reordered, is there anything else I can do for you? [speaker002:] that was it, thanks so much. [speaker001:] Have a good day. [speaker001:] hi, how can I help? [speaker002:] I returned Order ID 9131485835 because it was too small. The charge has not been reversed on my billing statement. [speaker001:] let's take a look. what is your name please? [speaker002:] Joseph Banter is my name. [speaker001:] just a moment please So you are not seeing a refund? [speaker002:] No. The $89 charge is still on my statement. [speaker001:] and you are mssing the credit. I ss. Alright, the system here is not showing that charge, so perhaps if you will log out & back into your account, it will update The credit has definitely been applied, do not worry [speaker002:] I'll trying logging back in. Give me a minute. [speaker001:] sure [speaker002:] I'm still seeing the charge. [speaker001:] Give it 24 hours, and then let us know. I assure you that it is gone. [speaker002:] What day was the credit applied. [speaker001:] Is there anything else? Today perhaps [speaker002:] no. I will check in 24 hours. [speaker001:] If that is all then I will say good bye [speaker001:] Hi, how can I help you? [speaker002:] Hi, I'm trying to make a purchase but my card keeps getting rejected. [speaker001:] Can you try to re-enter the card information one more time? [speaker002:] sure it didn't work [speaker001:] Can you try to log out and back in? [speaker002:] ok same thing [speaker001:] Hmm, try to check the expiration date and make sure the card is not too old. [speaker002:] yes I have already done that [speaker001:] That's unfortunate. If you would like, I can make the purchase for you. [speaker002:] yes please [speaker001:] Okay, I will need your credit card number and expiration date. I will also need the brand nad item you are trying to buy. [speaker002:] guess boots, cc:5555555555555555 exp: 0323 [speaker001:] Great, I've made the purchase for you. It should be in your order history now. Is there anything else you need help with? [speaker002:] no, thank you! [speaker001:] You're welcome, have a nice day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] I'm looking at Boots by Guess. can you tell me if they are waterproof? [speaker001:] Let me help you with that. Most of our boots are waterproof. However the only way to tell that they are waterproof is to check the guarantee attached to the purchase. Can I help you with anything else? [speaker002:] Perfect. That helps me with my decision. no that's all [speaker001:] Have a good day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, my name is Alessandro Phoenix. I want to move my shipping to next week. The fee is a bit steep right now [speaker001:] I can certainly help you with that. Can I please have your full name, account ID, and order ID? Just your account and order ID please. [speaker002:] Account ID: C7LWIXVMIP Order ID: 3423232400 [speaker001:] Thank you. Please give me a moment to review your order details. Can you please tell me the current shipping status of your order? [speaker002:] In Transit [speaker001:] May I have your membership level please? [speaker002:] Silver [speaker001:] Because the package is already in transit, I am unable to delay your shipping to next week. [speaker002:] Oh okay, that's unfortunate [speaker001:] However, I am able to refund the shipping fee. [speaker002:] Oh okay, that sounds great! [speaker001:] Can you please tell me how much your shipping fee was? [speaker002:] I think it was $8 [speaker001:] I've issued a refund for $8. Is there anything else I can help you with today? [speaker002:] That was it, thank you for helping me. [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] hello [speaker002:] Hi! Can you help me with an item? I need to know more about the collar of a shirt [speaker001:] Sure I can What do you want to know about it [speaker002:] Do you think the collar will squeeze the neck? [speaker001:] Our shirts do not squeeze neck. They are made for extra comfort. Standard collar size is 15 inches, smaller are 14 while large are 16 [speaker002:] Oh great! That sounds perfect for my husband He hates when they are too tight around the neck [speaker001:] you are welcome I am sure he will like the shirt. Will this be all for today? [speaker001:] Hello, how can I help you today? [speaker002:] Hey I need to return this shirt because it's the wrong size I ordered a medium and got an XXL [speaker001:] Okay, can I have your full name? [speaker002:] It's Joseph Banter [speaker001:] And can I have your username, email, and order ID? [speaker002:] username is jbanter2 jbanter2@email.com My order ID is 1172440650 [speaker001:] Okay and can I ask your membership level Joseph? [speaker002:] bronze it is [speaker001:] When did you buy the item? [speaker002:] 11-21-19 [speaker001:] And is it in original packaging? [speaker002:] not anymorew *anymore [speaker001:] Do you still have the receipt? [speaker002:] Yes, I do. [speaker001:] Then I can process your return! [speaker002:] Great, let's do it! [speaker001:] To do that I'll need your full address. [speaker002:] 0171 Brushwick Dr Monterey, TX 96207 [speaker001:] And would you like to process this by mail, in store, or at a dropoff center? [speaker002:] I'll do the dropoff center please [speaker001:] Okay, everything on my end is done. All the further instructions will be in the email you get. [speaker002:] That's great thank you so much [speaker001:] Is there anything else I can do for you [speaker002:] That was it, thanks again [speaker001:] Then have a nice day! [speaker001:] hi there, how can I help you today? [speaker002:] Hi! I wanted to check the status of my order because there seems to be an extra fee added for no reason [speaker001:] Okay, sorry to hear that, let's check. What is your name please? [speaker002:] Joseph Banter [speaker001:] Thanks can I have your account & order ID please? [speaker002:] Account ID: M5OPDWFHP5 Order ID: 4222299872 [speaker001:] the system is not finding anything. Are you a member here? [speaker002:] Yes I am a member [speaker001:] what is level please? [speaker002:] Guest [speaker001:] oh well, then there is nothing that I can do. So sorry [speaker002:] Really? [speaker001:] I am not authorized to make any changes [speaker002:] Okay. Thanks [speaker001:] thanks for your understanding is there anything else? [speaker002:] At least you tried Thats all. Thanks [speaker001:] thanks again. have a good day [speaker001:] hello, how can I help? [speaker002:] the website is really slow and not usable at this speed [speaker001:] oK. you know, I think everyone is shopping these days. Let me see what we can do to help. [speaker002:] ok [speaker001:] at worst, I can let out team know. But first, have you checked that you can load other websites? [speaker002:] one second while i try another website still going slow [speaker001:] i was afraid of that. Do you have lots of other tabs open? That really slows things down would you please close the other tabs you have open? sry, I know it is a pain [speaker002:] one second as i close the other tabs ok it is now working [speaker001:] great! thaks for gettin gin touch. hope it all runs smoothly. is there anything else today? [speaker002:] that is all. thanks [speaker001:] bye bye [speaker001:] welcome, how can I help? [speaker002:] I just wanna know if the shipping cost is included in the display cost [speaker001:] are you one of our members? [speaker002:] yes. i am a gold member [speaker001:] yes, we waive shipping for our gold members. [speaker002:] great. Can I get the status of my shipment? [speaker001:] do you have a question about an order? [speaker002:] Yes I want the shipping stats of my t-shirt *status [speaker001:] ok, what is your name please? [speaker002:] Joyce Wu [speaker001:] can I ask you why you are checking, is there a problem? [speaker002:] No problem, I wanna confirm the status [speaker001:] OK sure. I need you account & order ID please [speaker002:] IVMKH1BQNO 7360794099 [speaker001:] Fine. Now, I need you username and email please [speaker002:] jwu19087 jwu19087@email.com [speaker001:] the system was able to verify that. can I ask if you received an email about this shipment? [speaker002:] yes [speaker001:] you did get an email? [speaker002:] yes [speaker001:] and what did it say? [speaker002:] order received. i wanna confirm this [speaker001:] isee. yes, the system confirms that your order is received [speaker002:] ok thank you [speaker001:] is there anything else? [speaker002:] nothing else [speaker001:] ok, have a good day [speaker001:] Hello there, and thank you for choosing AcmeBrands! How can I help today? [speaker002:] I would like to pay for the subscription fee of my premium subscription. [speaker001:] Sure! What is your name, please? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. And for verification, can you please provide your order and account IDs while I pull up your account? [speaker002:] Account ID: 7QETZ5ZKTI Order ID: 8577598138 [speaker001:] Got it, thank you! What is the amount that you would like to pay today? [speaker002:] HOw much is due? [speaker001:] $99 is due in three days. [speaker002:] I will pay that! [speaker001:] Okay! Do you have a credit card number on hand, or should I use what you have on file? [speaker002:] Please use what is on file. [speaker001:] Done, you're all set! Can I help you with anything else today? [speaker002:] That is all! [speaker001:] Okay, have a great day, Sanya! [speaker001:] How may I help you today? [speaker002:] I want to know ehh the local store closes? when [speaker001:] I see, you wish to know more about your local store hours? I can assist with that. may I have your name please? [speaker002:] Joyce Wu [speaker001:] I have an answer for you here Joyce [speaker002:] ok good [speaker001:] Local store hours may vary, so you may call to be sure, but we encourage all our stores to be open from at aleast 8AM to 11PM. Also, our website is available 247 Is there anything else i can help with today? [speaker002:] Thank you, for that in formation That will be everything [speaker001:] Have a nice day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi! I need to check the status of my subscription. I want to keep it and make a payment if needed [speaker001:] Okay, I can help you with that. Can you provide me with your name and account ID? [speaker002:] Norman Bouchard YGT71USGFN [speaker001:] Thank you. Can you verify your order ID? [speaker002:] 4788594285 [speaker001:] Your subscription is inactive. There is an amount due of $20. [speaker002:] Oh no! Can I pay it [speaker001:] Yes, would you like to use the credit card on your account or a new one? [speaker002:] credit card on file [speaker001:] I've billed your credit card the past due $20 and your subscription is now active. You can also check this information at the link I'm providing by using your username and password. [speaker002:] thank you [speaker001:] You're welcome. Do you still remember your username? [speaker002:] yes [speaker001:] Great! Is there anything else I can help you with? [speaker002:] no [speaker001:] Then I hope you have a great day! [speaker001:] Hello, how can I help you? [speaker002:] I would like to return an item because it has a stain on it [speaker001:] Okay, may I have your full name? [speaker002:] Chloe Zhang [speaker001:] Thank you, I will need your username, email, and order ID. [speaker002:] Username: cz523561 | Email Address: cz523561@email.com Order ID: 3908585811 [speaker001:] Thank you, what is your membership level? [speaker002:] Member Level: Gold [speaker001:] Excellent, lets print out a shipping label for your return. I need your full address. [speaker002:] 5797 2nd Ave Monterey, WA 84697 [speaker001:] How would you like to process your return? [by mail, in store, drop off center] [speaker002:] i would to do an in store return [speaker001:] Great, all done here. Is there anything else you need? [speaker002:] No that is everything, thank you for all your help today [speaker001:] You're welcome, have a nice day. [speaker001:] Hi. How can I help you? [speaker002:] Hi! I am expecting a refund and I wanted to check if I could add another item to it I would like to return an item and was hoping you could add the refund to a refund am expecting already [speaker001:] Ok Can you tell me your name, username, email address, and the order ID that your refunding? [speaker002:] Norman Bouchard Username: nb061621 nb061621@email.com Order ID: 6492899890 [speaker001:] What item would you like to return? [speaker002:] A Calvin Klein shirt [speaker001:] Ok. What is the price for this shirt? [speaker002:] 99 [speaker001:] Ok, and what was the amount of the previous refund? [speaker002:] $100 [speaker001:] Ok. Ok, your refund has been updated [speaker002:] Thank you [speaker001:] Is there anything else I can do for you today? [speaker002:] Thats all. thank you [speaker001:] Ok, I'll end this chat now [speaker001:] hiya [speaker002:] Hi! Thank you for contacting Acme today. How can I help you? [speaker001:] hi, i just put in an order, but the shipping costs too much for me. i'm hoping to cancel my order and get a refund [speaker002:] I would be more then happy to assist with that. Can you please provide me with your full name? [speaker001:] Sanya Afzal [speaker002:] Thank you, I have pulled up your account and just need to verify some additional information Can you provide me with your username, email address and order ID? [speaker001:] sure safzal49, safzal49@email.com, 1607341438 [speaker002:] I have verified your account. How would you like your refund, gift card, add value to your account, paper check or credit card? [speaker001:] just to my credit card please [speaker002:] And could you provide me with the total amount of your order? [speaker001:] $54 [speaker002:] Thank you for all that information. I have processed your refund back to your credit card Is there anything else I can assist with today? [speaker001:] that's it, thanks [speaker002:] You're Welcome! Have a great day [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Yes i'm trying to search something on your website but my search bar isn't working [speaker001:] I'm so sorry about that! Let's get it resolved for you. May I ask your name, please? [speaker002:] Joyce Wu [speaker001:] Okay, Joyce! Would you kindly try logging out and logging back in again? [speaker002:] ok it still not working' [speaker001:] Please let me know when you've given that a try! Ahhh, too bad! How about this: would you try clearing the cookies in your browser? [speaker002:] ok [speaker001:] Let me know how it goes? [speaker002:] okay that did the trick, its working [speaker001:] Wonderful! Is there anything more I may help you with today? [speaker002:] no that will be all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you today? [speaker002:] Hello! I'm hoping you can help me today, I'm really frustrated. When I type something into the search bar, the results don't seem to have anything to do with what I'm looking for! [speaker001:] What item were you searching for? Have you tried searching for other items? [speaker002:] I'm looking for a nice Guess jacket to buy my wife for our anniversary. When I type in "guess jacket", I seem to be getting completely random results. The same thing happens with other items. [speaker001:] Can you try clearing the cookies in your web browser? If that does not work can you log out of the website and log back in? [speaker002:] I tried logging in and back out, but that didn't seem to help. I'll try clearing my browser cookies now! [speaker001:] If you would like, I can make the purchase for you if you give me a few details. [speaker002:] Clearing my browser cookies seems like it has fixed the problem! I can see the jackets I was looking for now [speaker001:] Ok, very good. Is there anything else I can help you with today? [speaker002:] That's all I needed, thanks so much for your help [speaker001:] Have a great day. [speaker001:] Hello, what can I do for you? [speaker002:] yes i just placed an order and i forgot to add an item on the order i would like to add it now please [speaker001:] Okay, can I have your name please? [speaker002:] Sanya Sanya Afzal [speaker001:] Thank you, can I have your account ID and order ID [speaker002:] yes my account id is PSOLHU6EEL and my order id is 3918417350 [speaker001:] Do you know the shipping status? [speaker002:] oh its saying out for delivery [speaker001:] And what is your membership status? [speaker002:] sliver [speaker001:] Okay, I can ship this out to you anyway in a separate order. What did you want to add? [speaker002:] The Tommy hilifiger shirt [speaker001:] I have made this purchase for you and it will be shipped ASAP with no additional shipping charges [speaker002:] thank you [speaker001:] Is there anything else I can do for you? [speaker002:] that wiil be all [speaker001:] THanks for being a silver member have a nice day? [speaker001:] Hi, how can I help you? [speaker002:] hi....i want to know if it is at all possible to change the delivery time for my boots [speaker001:] I can check for you. Can I have your name? [speaker002:] Crystal Minh [speaker001:] Any why did you want to change it? [speaker002:] I would like it to be in the morning instead of the afternoon [speaker001:] Okay, can I have your account ID and order ID? [speaker002:] the account is 1HH9TDLJPF and the order is 4375747638 [speaker001:] Okay it will be delivered in the morning now, [speaker002:] Perfect....that is so nice of you to change this! [speaker001:] Is there anything else I can do for you? [speaker002:] nothing else...have a good day! [speaker001:] Thanks you too [speaker001:] Hello, how may I help you today? [speaker002:] Hi I would like to pay my subscription fee [speaker001:] Of course, let's see what we can do to get this taken care of. [speaker002:] I don't want to be cut off [speaker001:] May I have your full name or account ID? [speaker002:] Crystal Minh [speaker001:] Thank you, now to verify your identity, I will need your account ID and Order ID. Yes? [speaker002:] WENBEID07I Order ID: 8918035307 [speaker001:] The standard cost for the subscription is $99 per year. How much of this would you like to pay? [speaker002:] All of it please [speaker001:] Do you have a credit card number on hand or do you wish to use the credit card already on the account? [speaker002:] Use the credit card on my account [speaker001:] And your transaction is complete. Is there anything else I can help you with today? [speaker002:] That's all for now. Thansk [speaker001:] You have a wonderful rest of your day! [speaker001:] Thank you for contacting Acme Brands! How can I help you? [speaker002:] hi I would like to know how to wash this Tommy Hilfiger shirt [speaker001:] No problem. I can find that information for you, but first can you give me your name? [speaker002:] Sanya Afzal [speaker001:] Thank you. Give me one moment while I find the wash instructions for your shirt. The shirt can be washed normally with other clothing. We recommend using color guard with bleach detergent to preserve the coloring and use permanent press for drying. [speaker002:] Thank you that seems very simple. That is all for today [speaker001:] You're welcome. Is there anything else I can help you with? [speaker002:] No, thank you [speaker001:] Enjoy the rest of your day! [speaker001:] Hello [speaker002:] Hi! How can I help you? [speaker001:] I bought these Calvin Klein boots in brown. I thought that the brown would look good, but I've changed my mind Now I want black boots I want to return the boots Can you help me do that? [speaker002:] Sure, I can help you with that. Can I have your full name, username, email address, and order ID, please? [speaker001:] David Williams [speaker002:] And also your membership level. [speaker001:] dw066972 dw066972@email.com 9135540714 I'm a Bronze [speaker002:] When did you purchase the boots? [speaker001:] Hmmm Let me think I believe I bought them on October 24, 2019 I was going to wear them in Halloween costume but I changed my mind [speaker002:] I'm sorry, that's outside of the 90-day return window. Unfortunately, we won't be able to process this return. [speaker001:] Oh no Really? Is there anything you can do? [speaker002:] I'm sorry, there is nothing I can do since the system won't let me open up the return due to it being over the time period. I could notify my manager and have them reach out to you? That's the most I can do, I'm sorry. [speaker001:] That would be great I am a loyal customer. I know that I should have returned them earlier, but maybe you could help me this one time [speaker002:] Okay, I have sent an email to him. Can I help you with anything else right now? [speaker001:] No, that was it [speaker002:] Sure, I understand. I hope my manager can help you with that. Okay, have a great day! [speaker001:] Hello. How can I help you today? [speaker002:] I would like to know about a product [speaker001:] Okay [speaker002:] I would like to know how it should be washed Product: jacket Brand: Michael Kors [speaker001:] Sure one moment please. You can wash it in the regular wash. [speaker002:] Okay, thank you for all your help [speaker001:] Just dry on low heat to avoid shrinking No problem. have a nice day. [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hello. I actually wanted to check an order status online but I forgot my username Would you be able to help? [speaker001:] Absolutely, can I have your full name or account ID? [speaker002:] Yes. Chloe Zhang [speaker001:] Thank you Chloe, can I also have your zip code, phone number, or email address? I need 2 of those 3. [speaker002:] Yes. My zip code is 83942 Phone number is 482-837-8571 [speaker001:] I see that your username is czhang1 Is there anything else I can help with today? [speaker002:] No that would be all. Thank you! [speaker001:] Great, thank you and have a great day! [speaker001:] Hi [speaker002:] Hello. How may I help you today? [speaker001:] I have an issue and need help This is sooooo annnoying [speaker002:] Sure. Can I have your name please? [speaker001:] I have a party coming up! It's my best friend's birthday and I haven't seen her in months I want to buy a nice outfit for the party I need to look good But your website is soooooooo slow My name is Chloe Zhang [speaker002:] Oh I am sorry to hear that. lets see if we can get that going Chloe. One moment please. [speaker001:] Okay [speaker002:] Can you try visiting a different website to see that one is slow? [speaker001:] Yeah okay Okay, I tried that [speaker002:] Is that one slow or fine? [speaker001:] The other website is fine So I think your website is the problem It's so slow I can't buy anything [speaker002:] Ok. Can I have you try logging out then back in? [speaker001:] Yeah I will try that also Okay, I tried that and the website is still really slow Is there anything else that I can do? I really need an outfit for this party [speaker002:] Can you try closing all tabd and getting out of all other programs then try? [speaker001:] Okay give me a moment Oh great! That worked! Now the website is running at a normal speed [speaker002:] Oh great. Sometimes those etra programs can really slow things down. [speaker001:] Yeah that makes sense [speaker002:] Hope you have a good time at the party. [speaker001:] I should have thought of that but i'm not great with computers Yeah I know I will [speaker002:] Understandable. Anything else I can help you with? [speaker001:] My friend is great! No, that's I'm going to order the outfit now [speaker002:] Great. have a nice day. [speaker001:] Hello, how can I help you? [speaker002:] Hello, I'd like to check the shipping date on an order I placed. Here is the order ID 9086486490 Can you confirm the shipping date? [speaker001:] Yes, did you receive an email indicating something was wrong? [speaker002:] Yes, I got an email implying it might not have been delivered. Or that it would not ship at the correct time so I just wanted to confirm the status and date of the delivery. [speaker001:] I can help with that. To begin, can I get your full name and Account ID please? [speaker002:] Chloe Zhang Account ID is JIEV5PIUVX [speaker001:] Thank you! Can I also get your email address and username to validate this purchase? [speaker002:] cz279749@email.com cz279749 [speaker001:] Hello, it looks like we did have an issue on our end. It doesn't look like this order was delivered correctly. I am going to send out a new order and upgrade it to overnight shipping. The item should arrive on Friday, April 3rd. [speaker002:] Great, thank you [speaker001:] Is there anything else I can help you with? [speaker002:] No, that is all Thanks for your help [speaker001:] Have a great day! [speaker001:] Hello, how may i be of service? [speaker002:] Hi [speaker001:] how can i help you? [speaker002:] I want to know when the local stores closes because I'm thinking of buying stuff [speaker001:] i can help you find your local store hours today, if i am understanding correctly. May I have your name please? [speaker002:] Joyce Wu [speaker001:] I have an answer for you here Joyce. Local hours may vary, and you may call to check, but we enourage all our locations to be open 8am to 11pm, with our website open 247. is there anything else i can assist you with today [speaker002:] Okay. Thanks [speaker001:] have a good day! [speaker001:] Hello. How may I assist you today? [speaker002:] Hi I have a quick questions [speaker001:] Sure thing. [speaker002:] I'm looking at a lot of different stuff on your website and wanted to know what your return policy was is [speaker001:] The policy on returns depends on your membership level. Gold members are allowed unlimited returns. Silver members are allowed returns for purchases made in the last 6 months. Bronze members are allowed returns for purchases made in the last 90 days. [speaker002:] ok I am a bronze member [speaker001:] Does that answer your question? [speaker002:] so that's for any purchase? any item I mean? [speaker001:] Yes. [speaker002:] ok cook cool [speaker001:] Is there anything else I can help you with today? [speaker002:] no that was it thanks! [speaker001:] Thank you. We appreciate your business. Have a great day! [speaker001:] Hello! Thank you for reaching out to us today. How can I help you? [speaker002:] I would like to check the status of my order [speaker001:] Sure! Can I please get your name or Account ID? [speaker002:] Crystal Minh I think it has sthe wrong payment information [speaker001:] Thank you for clarifying, Crystal! Can I get your Account ID and Order ID please? [speaker002:] Act: GI9EU5PE5F and Order 0547776524 [speaker001:] Perfect! Can you please tell me what the shipping status is? [speaker002:] Out for Delivery but it hasnt arrived Thank you [speaker001:] Okay, Crystal. So it looks like because the order is already out for delivery we are unable to change the payment method for this order, but we could set up the new payment method for any future orders. Would you like to do that? [speaker002:] NOt at this time but thatnk you! [speaker001:] Of course! Is there anything else I can help you with this afternoon? [speaker002:] No, yoiuve helped tremendously! [speaker001:] Thank you, Crystal! Have a great day! [speaker001:] Hi Can you answer a question for me? [speaker002:] Hello, thank you for shopping with AcmeBrands! How may I help you? Sure, what's your question? [speaker001:] I am beginning an important new job soon And I need tons of professional clothes for the job I am thinking of buying them on your site I might want a premium membership Can you tell me the benefits of a premium membership" Hello? [speaker002:] Sure! Our top level, Gold, has all of the benefits of the lower levels which include being invited to the annual holiday extravaganza with open bar and free flights from anywhere in the US, savings on shipping fees and promo codes. Agents can make pu I'm sorry, it cut off. [speaker001:] Wow that sounds great [speaker002:] Agents can make purchases for you and you can cancel orders at any time. You would also be allowed as many refunds as you want and be given the benefit of the doubt in transactions. Do you have any other questions? [speaker001:] So that is all of the benefits? [speaker002:] Yes, that's all of them. [speaker001:] of Gold? [speaker002:] Right. [speaker001:] And what about silver? [speaker002:] Silver gets everything above except unlimited refunds and being given the benefit of the doubt in transactions. That just means we'll have to double check things, which can take a little more time. [speaker001:] oh okay Well that's good to know and what about bronze? [speaker002:] Bronze only gets the savings on shipping fees and promo codes. All levels are invited to the annual holiday party with an open bar and free flights from anywhere in the United States. [speaker001:] Cool great That's all of the questions I had These benefits sound really good [speaker002:] They are pretty great! If you have anything else you need, don't hesitate to contact us again. [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I need to get my subscription activated please [speaker001:] Are you asking about your subscription payment? [speaker002:] I need to know the status of my subscription actually. Is there a payment due? [speaker001:] Would you like to know the amount due for your subscription? [speaker002:] Well it appears that I am not getting the discounts that come with the subscription. I did not realize there was an amount due. How much is that??? [speaker001:] I can look that up for you. First, can I please have your full name or account ID? [speaker002:] Joyce Wu AGQP0PDC5J [speaker001:] Thank you [speaker002:] np [speaker001:] Can I also have your order ID? [speaker002:] 1140294306 [speaker001:] I can see that your subscription is currently active. However, you have a subscription fee of $55 due today. [speaker002:] Okay thank you I will take care of it [speaker001:] I've sent you a link to your account so that you can look up your subscription status in the future. [speaker002:] Can I pay with you Thank you [speaker001:] yes you can pay Would you like to pay now? [speaker002:] Sure its a visa 1111 1111 1111 1111 [speaker001:] Ok. one moment please [speaker002:] ok [speaker001:] I've successfully processed your subscription payment. Is there anything else I can help you with today? [speaker002:] Okay thank you have a day [speaker001:] Thank you. Have a great day! [speaker001:] Hello, Thank you for contacting us today. How can I help you? [speaker002:] i would like to dispute my billing because i got charged twice for my subscription [speaker001:] I'm sorry to hear that. Let me look into it for you. Could you provide me with your Full name and account ID please? [speaker002:] Rodriguez Domingo. KEMFGSWSOV [speaker001:] Thank you I was able to pull up your account. Could you also provide me with the order ID so I can look up the charges? [speaker002:] 1918667461 [speaker001:] Alright, great. Next could you tell me what your membership level is? [speaker002:] bronze [speaker001:] And how much do you believe the overcharge was for? [speaker002:] $49 [speaker001:] Alright. Let me check with the system to see if it was charged twice. Alright. It looks like this was indeed an error in our processing. Let me go ahead and get that refund to you. [speaker002:] ok [speaker001:] Alright. All set. Was there anything else I could do for you today [speaker002:] that is all. thank you [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] I want to check on my order status. My cost of shipping was unusually high. [speaker001:] No problem at all. May I have either your full name or account ID to find you in our system? [speaker002:] My name is Rodriguez Domingo. [speaker001:] And then your account ID and order ID to pull up the correct order information? [speaker002:] Account ID is NNX9YCX0W5 Order ID is 6618813864 [speaker001:] Do you know your membership level? [speaker002:] Gold. [speaker001:] How much were you overcharged by? [speaker002:] I don't know. I just want to cancel the order and get a refund. [speaker001:] Okay, would you like your refund in the form of a gift card, value added to your account, a paper check, or on your credit card? [speaker002:] On my credit card. Thank you. [speaker001:] No problem, I'm sorry the order didn't work out for you. Is there anything else I can help you with? [speaker002:] No, that's all. [speaker001:] Have a wonderful day and let us know if you have any additional questions! [speaker001:] Hello, how can I help you today? [speaker002:] I need to reset my password Sorry, not my password, my username [speaker001:] No problem, I can help with your username recovery. I need your full name or account ID to look up the account. [speaker002:] Crystal Minh [speaker001:] Thank you. One moment please. [speaker002:] No problem [speaker001:] Now I will need to verify your identity. Please let me know these 3 items: zip code, phone, and email. [speaker002:] 2474, 841-652-4050, crystalminh571@email.com [speaker001:] Thanks for that. I have verified your identity. Your username is cminh1. [speaker002:] perfect! thank you [speaker001:] No problem. Did you need help with anything else? [speaker002:] that is all [speaker001:] Ok, hope you have a great day! Bye [speaker001:] Hello How can I help you today? Are you there? [speaker002:] YES [speaker001:] What can I help you with today? [speaker002:] attempt to find out what the search bar doesn't work. [speaker001:] Okay just give me a moment to check system. Okay there a couple things we can do first have you logged out and logged back in? [speaker002:] Name: Crystal Minh Phone Number: 394-7128 Member Level: Gold Email Address: crystalminh604@email.com Username: crystalminh604 [speaker001:] Thank you for that information. Can you try to reset your cookies online. That sometimes work to get the search bar to work [speaker002:] ok thank you help bye [speaker001:] Thank you anything else? [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] My name is Joyce Wu, I'm a Silver member, and I'm very frustrated. [speaker001:] I'm sorry to hear that! How can I help? [speaker002:] Every time I try adding this Michael Kors jacket to my cart, it fails to update. Can you reset my account or something? I want to give you guys money, dammit! [speaker001:] We appreciate your business. Let me get that fixed for you as quickly as possible. It looks like the first suggestion is to refresh your page and try adding the item to the cart again. [speaker002:] Worth a shot. Refreshing now... Nope, this jacket just won't go in my cart! [speaker001:] Okay. Next step is to log out and back into your account. [speaker002:] Alright. Will give it a go. BRB. [speaker001:] Okay. Take your time. [speaker002:] Hey, what do you know? That got it working. Thanks for your help, man. [speaker001:] Awesome! I'm really glad I could help you out!:] Anything else I could do for ya? [speaker002:] That's it. Cheers! [speaker001:] Great! Cheers mate [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi! I am tryin got purchase a boot but the website is really slow. [speaker001:] Let me help you with that. [speaker002:] I can't proceed to check out. [speaker001:] Are all the pages slow or is it the shopping cart page that is not updating? [speaker002:] Everything seems so slow but now I am in the shopping cart page. [speaker001:] ok Can you log out and log back in and try accessing the website again? [speaker002:] I can't log out. The page keeps loading [speaker001:] Ok. Can you try going to another website? To see if it as slow. [speaker002:] Yes. they are fine [speaker001:] Ok. Can you close any other tabs that you have open and and try going through the website again. Sometimes other programs running in the background can cause a slowdown. [speaker002:] Ok. Hey, it works now. Thank you! [speaker001:] That's great Can I help you with anything else? [speaker002:] That's all.. Thank you [speaker001:] Have a good day. [speaker001:] Hello [speaker002:] Hi there! I wanted to check some information about my order, but I cannot access the account because I lost my phone, which I use for two-factor authentication Can you please help me access my account [speaker001:] Sure I can Give me your full name or account id [speaker002:] My name is Chloe Zhang I'm not sure what my account ID is [speaker001:] Your full name is okay. I need your emial address so that So that I can send you the reset code [speaker002:] I don't know what email address is attached to the account, but will my phone number work? [speaker001:] We can't make use of your phone number Do you have your pin number with you? [speaker002:] I don't have that either [speaker001:] What is your mother's maiden name? [speaker002:] Joan Sorry no Alexander I thought you said my dad [speaker001:] Confirmed. I will send the code to the email address on your dashboard [speaker002:] Thank you so much [speaker001:] I will advice you to follow security best practices in protecting your account I will send you a link on this [speaker002:] Perfect that's great [speaker001:] Will this be all for today? [speaker002:] yes [speaker001:] have a nice day [speaker001:] Hi how can I help you [speaker002:] I need to make sure my annual subscription payment is made. [speaker001:] Ok, what's your membership level [speaker002:] silver [speaker001:] Can I get your full name account id and order id [speaker002:] Account ID: D2UPHJXENF Account ID: D2UPHJXENF, Name is Sanya Afzal [speaker001:] Do you happen to have an order id [speaker002:] Order ID: 7872939149 [speaker001:] Your subscription is payment is due in 3 days in the amount of $14 [speaker002:] Can I just have that billed to the Credit card on file? [speaker001:] Yes, I have sent a link so you can log in and do that [speaker002:] Ok, thanks a lot, goodbye. [speaker001:] For reference your user id is aAfzal2 Have a nice day [speaker001:] I want to change the delivery time of my order. [speaker002:] Hello. How can I help you today? [speaker001:] I want to change from morning to evening [speaker002:] Sure I can help you with that. May I have your name? [speaker001:] Rodriguez Domingo my account id is WQKEBCNHBR [speaker002:] Thank you. May I also have the order ID? [speaker001:] 9535047404 [speaker002:] One moment please What is the shipping status [speaker001:] In Transit [speaker002:] Thank you. One moment while I make the changes. I submitted the change but it is unfortunately too late for the change to be accepted. [speaker001:] thanks for the info. [speaker002:] Anything else I can help you with today? [speaker001:] no [speaker002:] Have a nice day. [speaker001:] Hi there! [speaker002:] Hello! How may I help you? [speaker001:] So I hope it isn't too late but I'd like to add an item to an order I already have with you guys? [speaker002:] Let me see if we can help you out! May I have your full name or account ID please? [speaker001:] Thanks! I totally spaced out earlier, and sure thing! It's Albert Sanders [speaker002:] That happens!:] [speaker001:] Yeah q.q [speaker002:] May I also have your account ID and order ID please? [speaker001:] You ceritanly may, let me grab that for you My ID is YYUB26WFEA, and the order id is 7086673010 [speaker002:] Thank you! We have verified your identity. [speaker001:] Awesome! [speaker002:] Has your item already shipped? [speaker001:] Uhhh it wasn't this morning but let me double check...........Oh no! It looks like it was delivered already??? Oh man...does this just mean I have to order it separately then? [speaker002:] I am sorry, but yes. I can make the purchase for you through here and get it shipped out ASAP [speaker001:] Well man...no idea it even shipped. And yes that would be amazing! [speaker002:] What item did you want? [speaker001:] It's the Michael Kors boots for $64 that you have on your site? [speaker002:] Oh yes. I see them. They are VERY nice [speaker001:] Right?! [speaker002:] The purchase has been made! I used the information already listed on your account from your previous order. [speaker001:] They're for the wife actually. I think she'll love them Oh that's awesome thank you so much! [speaker002:] You're welcome! What else can I do for you? [speaker001:] Hello [speaker002:] Hello, how can I help you? [speaker001:] I am calling in to complain because the charge on your billing statement has not been reversed even though I have already completed the return. [speaker002:] Your refund has not came through yet? [speaker001:] Yes even though I have already completed the return [speaker002:] Okay, id be happy to help you with this. Can I get a name please [speaker001:] David Williams [speaker002:] Okay, I found you david. Now I need to validate your order. Can I get your username, email and order id. [speaker001:] Username: dw590211 Email Address: dw590211@email.com Order ID: 5347433984 [speaker002:] Thank you everything looks good. How long have you been waiting for refund? [speaker001:] Not sure [speaker002:] Do you think its been more than a week? [speaker001:] yes [speaker002:] Okay, I have processed the credit back onto your account. Do you need any other help? [speaker001:] Not for now but thank you [speaker002:] Have a great day. [speaker001:] Hello, thanks for contacting AcmeBrands. How can I help today? [speaker002:] Hi...I returned a pair of jeans a while ago but the refund has still not been processed. Can you help me with this? [speaker001:] Sure, can I have your full name or account ID? [speaker002:] Joyce Wu but I forgot my account id...i am so sorry...what other info can I give you? [speaker001:] How about your username, email address, and order ID? [speaker002:] my username is jw966962, the email is jw966962@email.com and the order id is 0790203899 [speaker001:] Thank you how many days have you been waiting for the refund to show up? [speaker002:] 60 days [speaker001:] OK, let me see about processing that credit immediately. That is an excessive amount of time. OK, I have processed the credit, you should see it now on your account. Is there anything else I can help with today? [speaker002:] nothing else...thank you so much! [speaker001:] Thank you, have a great day! [speaker001:] Hi, how can I help you today? [speaker002:] I was doing some shopping and came across something I might want to buy, but I wanted a little more info. [speaker001:] Sure I can help, what kind of information did you need? [speaker002:] Well I wanted to know about removing gum from the sole of these boots I want to buy. I've issues with that in the past. [speaker001:] You can use a dull knife to smear peanut butter over the gum. Wait 15 minutes and the gum should fuse with the peanut butter. Then you can scrape it off and clean the area with soap and water. If that answers your question, I'll ask if there's anything else I can help with. [speaker002:] I need to make a note of that. That pretty much answers all my questions Thanks for everything I think I'll end up buying them. [speaker001:] No problem, is that all you need? [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] hi! I would like to make a return. I received the product but it has a stain on it [speaker001:] Okay, I can help you with that. Could you first provide me with your name and account ID? [speaker002:] Joseph Banter [speaker001:] Thank you. I'm sorry to hear that the product you received has a stain on it. In order to validate your purchase, could you provide me with your username, email and order ID? [speaker002:] Username: jbanter1 jbanter1@email.com Order ID: 0275701996 I was disappointed too since I was supposed to wear it this weekend [speaker001:] I know how upsetting that can be. Do you know what membership level you have with us? [speaker002:] Gold [speaker001:] Great! Our gold members have unlimited returns. [speaker002:] Thanks [speaker001:] Could you provide me with your full address to that I can send you a return shipping label? [speaker002:] 1561 Primrose Ave Raleigh, NY 269 [speaker001:] Looks like it cut off short. What is the full zip code? [speaker002:] 26945 [speaker001:] Thank you. How would you like your returned processed? Mail, In Store or Drop off center? [speaker002:] mail please [speaker001:] Alright, you're all set. You'll be receiving the return shipping label in the next few days and your return will be processed once we receive the item. Is there anything else I can help you with today? [speaker002:] Thats all. Appreciate your help [speaker001:] You're welcome. Have a great day! [speaker001:] Hi, how can I help you today? [speaker002:] Hi I have a question about my account. I just got an email notification about my order and I noticed that there seems to be an extra fee added [speaker001:] I see, let me check into that for you. And there's no indication of what that fee is for, is that right? [speaker002:] it just says "additional fee" for $25 [speaker001:] Okay I think we can clear that up, could I get your name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] I'll just need your account ID and an order ID. [speaker002:] G28FVHKXAF 9631105995 [speaker001:] Thank you. I'm just checking our system about this. [speaker002:] ok [speaker001:] Could I get your membership level with us? [speaker002:] bronze [speaker001:] I'm very sorry but the system is showing this as customer error. Unfortunately I can't do anything to remove it. [speaker002:] so what am I supposed to do? and what does mean customer error? [speaker001:] I'm afraid that's all the information I have and I can't do anything else at this time. Can I help with anything else though? [speaker002:] I mean that doesn't seem fair to me and is there anyone who can tell me what the customer error means? [speaker001:] I'm sorry I don't have any more information. [speaker002:] can you cancel my order then? I don't feel like patronizing your company at all [speaker001:] Please hold. Sorry, I can't help you any further. You'll have to make a new call to take further actions. [speaker002:] just cancel my order then you can't do that that? [speaker001:] Did you happen to order two items but now just want the one? [speaker002:] no it was just the one item the shirt is 99. I was charged an extra fee of 25 just cancel the order then or I'll just call my credit card company and tell them to decline the charge. just let me know [speaker001:] I can not do anything further at this time. [speaker002:] then I'm calling my credit card company and I'll never shop at this place again bye [speaker001:] Sorry to hear that. Have a nice day. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hello, I was hoping you could explain your membership tiers to me. I'm thinking of joining so I want to make sure I'm at the right member level. [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Joyce Wu [speaker001:] Thank you, Joyce! Were you specifically asking about what the various membership levels are, or were you wondering how you would qualify? [speaker002:] I was wondering what the levels are. I want to do shopping for myself and my daughters, because they have abysmal fashion. I just want to see what the levels are so I can make sure that I'm making the right choice for us. Can you just tell me what the levels are and what you get with each level? [speaker001:] I'll be glad to do so, Joyce. Our membership levels are Bronze, Silver, and Gold. All other customers are considered Guests. This is an official rewards program for our most valued customers. [speaker002:] Okay. What are the differences between them? [speaker001:] Our premium members are invited to our annual holiday party, which includes an open bar and free flights from anywhere within the United States. Additionally, Bronze members save on shipping fees and receive promo codes. Silver members enjoy those pe Silver members enjoy those perks, plus may have agents make purchases for them and cancel them at anytime. Our top-level Gold members get all those perks, plus unlimited refunds and always receive the benefit of the doubt in transactions. [speaker002:] Okay. Can you start out at Bronze and then upgrade your membership if you want? [speaker001:] Sure thing! Memberships are not purchased directly; rather they are earned through your purchases. Bronze membership is for those who make $500+ in purchases over the span of a year. Silver membership is for $1000+ in purchases, and Gold membership i [speaker002:] Okay, got it. I get it now. Thanks for your help. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] hi, how can I help? [speaker002:] hello! I have a problem with my premium subscription [speaker001:] sorry to hear that, what is wrong? [speaker002:] so, for some reason the premium subscription was removed from my account And I want to get it again [speaker001:] what is your name? [speaker002:] My name is Crystak Mihn [speaker001:] and account ID? [speaker002:] 2645485 [speaker001:] hmm, the system is having difficulty finding you, so sorry [speaker002:] the name was wrong [speaker001:] ahh, that explains it [speaker002:] it's Crystal Mihn [speaker001:] can't fool the system! thanks [speaker002:] sorry again [speaker001:] np [speaker002:] Crystal Minh [speaker001:] let me make sure that I have that: 2645485 and Crystal Minh is that right? [speaker002:] exactly [speaker001:] hmm. do you have an order ID by any chance? our system seems to be having a hard time finding you [speaker002:] My member level is Silver if it helps [speaker001:] always good to know, silver members do get special treatment around here. it says that your subscription is due today perhaps that is the reason [speaker002:] I see [speaker001:] that should help you check on your account would you like to pay for your renewal today? [speaker002:] Sure [speaker001:] it says here that you owe $14 do you have a cc number or should we use on on file? one on file, sorry [speaker002:] yes 6666 8841 8145 4844 [speaker001:] thanks [speaker002:] Will my premium subscription be renewed with it? [speaker001:] yes, that should do it! Is there anything else today? [speaker002:] No, thank you! [speaker001:] So glad that I could help. Have a great day! Good bye [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi I want to know some information about this Tommy Hilfger shirt I want to know how to wash it [speaker001:] Sure! One moment while I get those instructions for you. The shirt can be put in the wash with your other clothes and washed as you normally would. We do recommend using color guard with bleach to keep the colors true. Dry on permanent press if you can, but it's not strictly necessary. [speaker002:] Oh okay, sounds good [speaker001:] Is there anything else you need? [speaker002:] Nope, that's all. Thank you [speaker001:] You're welcome! Have a nice day. [speaker001:] How often jeans need to be washed? [speaker002:] If you wear them normally, you should be washing them about once a week. This is assuming you wear them two or three times a week. [speaker001:] thanks [speaker002:] You're welcome, is there anything else you want to know today? [speaker001:] no [speaker002:] Okay, have a nice day. [speaker001:] Hi, there! How may I help you? [speaker002:] I don't know if you can help me. I'm really frustrated with your company [speaker001:] Oh no! I'm sorry to hear that. How can I help you? [speaker002:] It just that there are some products on your website that are ALWAYS out of stock [speaker001:] That can definitely be frustrating. [speaker002:] I don't understand...if you can't get the item in stock, then just take it off the website, you know? [speaker001:] Yes, that makes sense. Unfortunately, due to the virus, we have had to furlough some workers. [speaker002:] Yeah, that's tough. My company laid off some workers too. [speaker001:] It's been challenging, and I apologize for the situation. May I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] I am going to contact our Purchasing Department know about this issue. Okay, I've let them know so that can fix this issue, and, again, I apologize for this inconvenience. May I help you with anything else? [speaker002:] I think you did what you could, so no, nothing else [speaker001:] I can send you a promo code to use for a discount in the future. [speaker002:] REally? That would be great, I appreciate that [speaker001:] When the items come back in stock, then make sure to use this: K0UDR [speaker002:] gotcha [speaker001:] Anything else? [speaker002:] that's all [speaker001:] Have a wonderful day! [speaker001:] Hi, how can I help you? [speaker002:] Hi! I need to return a product because it has a gross stain on it. [speaker001:] Oh no I am sorry about that, Can I have your name? [speaker002:] Chloe Zhang [speaker001:] Thank you, can I have your username, email address, and order ID? [speaker002:] czhang81 czhang81@email.com 8466900733 [speaker001:] What is your membership level? [speaker002:] guest [speaker001:] When did you make this purchase? [speaker002:] 2020-01-13 [speaker001:] Do you have your receipt? [speaker002:] of course [speaker001:] Okay, can I have your address for a shipping label? [speaker002:] 9572 Lincoln Ave Raleigh, NY 12434 [speaker001:] Woudl you likme to return in store, by mail or drop off center? [speaker002:] instore [speaker001:] Okay, you can go to your account and print off the shipping label and return in store. Is there anything else I can help you with? [speaker002:] Cool No, that was all [speaker001:] Sorry about the stain, have a nice day [speaker001:] Hi, Welcome to customer care unit How may I help you today? [speaker002:] Hi, I need to check the status of my account. I'm missing some credit. hello? [speaker001:] I'm sorry for the inconvenience Please fgive me your full name or account id [speaker002:] My name is Norman Bouchard. I don't have my account ID right now. I should have a $40 credit from a subscription refund, but I do not show it in my account. [speaker001:] I'm looking into this issue Where did the credit originate from? [speaker002:] I had a subscription refund Is that refund showing the $40.00 [speaker001:] I just checked and I can see that the credit is not missing. The problem is with the interface [speaker002:] Ok, so what does that mean? How do I access the refund? [speaker001:] Try this option, logout of your account and log in again [speaker002:] ok, hang on ill try that [speaker001:] The credit is still in your account, there is no need for a refund I can see the credit in your account [speaker002:] Ok, so will it just be credited to my next order then? Do I have to do something special to access it? [speaker001:] You don't need to take any special action. All you need to do is to logout and login, you will see the credit in your account balance [speaker002:] ok great, I did that and see it now! Thanks for your help [speaker001:] You are welcome Would that be all for today? [speaker002:] yes that's all I needed. [speaker001:] Ok. Have a great day. [speaker001:] Hello, how can I help you? [speaker002:] Hi, I signed up for a premium subscription but I need extra time in paying for it. [speaker001:] OK, Let me see what I can do. Can I have your full name or Account ID? [speaker002:] Sure. It's Chloe Zhang and my Account ID is WZGSU6WMNQ [speaker001:] OK, Chloe, can I get your Order ID? [speaker002:] Sure, it's 9924970048 [speaker001:] Thanks, and what is your membership level? [speaker002:] I believe it's gold. So can ya'll give me a few days to pay or what? [speaker001:] OK, you're membership level allows you to do that. [speaker002:] Great! How long do I have? [speaker001:] You have as long as you need. [speaker002:] Ok cool. That's all I needed. [speaker001:] Great! Is there anything else I can help you with? [speaker002:] nope i'm good [speaker001:] OK, have a great day! [speaker001:] Hi! How may I help? [speaker002:] Hi, I placed an order, but the shipping cost seems way too high I'm thinking this might have been an error [speaker001:] I see, let's help with that. May I have your full name, username, email and order ID to verify? [speaker002:] Alessandro Phoenix alessandrophoenix741 alessandrophoenix741@email.com 5677922339 [speaker001:] What is your shipping status? [speaker002:] In Transit [speaker001:] I see, would you like to cancel the order? [speaker002:] I would really just like to have the cost of shipping waived since I've been a customer there for so long [speaker001:] I see, what is your membership level by chance? [speaker002:] Bronze [speaker001:] I see, what is the overcharge on the shipping? [speaker002:] it looks like I've been charged $10 for shipping [speaker001:] There you are, a refund for the overcharge. Anything else you need help with today? [speaker002:] No, that's perfect. Thank you [speaker001:] Have a good day! [speaker001:] Thank you for contacting Acme Brands. How can I help you? [speaker002:] Hi. My name is Norman Bouchard. I am trying to put a Calvin Klein jacket for $94 in my cart, but the cart is not updating. Can you help? [speaker001:] I'm sorry your having problems with our online store, Norman. Can you log out and then back in again to see if it fixes the issue? [speaker002:] Ok I will try that. It didn't work. [speaker001:] Alright. Can you go to the shopping cart page and click the refresh button one more time to see if it will update now? [speaker002:] Ok Refreshing the page solved the problem. I can now see the item in my cart. [speaker001:] Great! Is there anything else I can help you with? [speaker002:] That is it for today. [speaker001:] Okay, enjoy the rest of your day! [speaker001:] Hello, how can i help you? [speaker002:] I'm trying to check my order status online but i forgot my password and cant [speaker001:] Okay, You need to reset your password? [speaker002:] Yes are find was to attempt to log into my account without having to change my password *Find a way [speaker001:] Can I get your full name and username. [speaker002:] Albert Sanders and my username is ASanders [speaker001:] Okay I found your account. [speaker002:] Okay great [speaker001:] Unfortunately Id have to generate you a new password. I cannot find your old one Is that okay? [speaker002:] Okay thats fine [speaker001:] Can I get your pin number please. [speaker002:] 5647 [speaker001:] Great, here is your new password: k92ki3k2y6q Do you need any more help? [speaker002:] Thank you and that will be all [speaker001:] Have a great day [speaker001:] Hi! How may I help? [speaker002:] tell me more about miichael kohra boots for 59 dollars [speaker001:] What would you like to know about them? [speaker002:] is the width of the shoe regular or wide? [speaker001:] They are generally made wider, following the US system but an additional 16 inch in width. [speaker002:] thank you [speaker001:] Anything else today? [speaker002:] no [speaker001:] Have a good one! [speaker001:] Hello, how can I help you? [speaker002:] I want to double check status of refund [speaker001:] Sure, what is your full name? [speaker002:] Joyce Wu [speaker001:] Next, I need your username, the email tied to your account, and the order id on the refunded order [speaker002:] Email Address: jw633762@email.com Username: jw633762 Order ID: 3732451443 [speaker001:] Alright, I show your refund as in progress. It was initiated three days ago via the website. Is this the refund we are talking about? [speaker002:] Ok I just needed to double check [speaker001:] No problem Is there anything else I can do for you? Have a good day. [speaker001:] Hello, how can i help you today [speaker002:] The item I was looking at buying yesterday seems to have jumped in price is there anything that can be done about that? [speaker001:] Lets take a look, could i get your fullname account ID and order ID [speaker002:] Crystal Minh AJUKWI1FYO 6479734452 [speaker001:] Okay, it looks like the price jumped, sadly we cannot do anything about this as prices change because of supply and demand. [speaker002:] I see [speaker001:] I am very sorry about this, is there anything else i can do for you [speaker002:] that was all I wanted [speaker001:] Okay once again sorry, and have a nice day [speaker001:] Hello, how can I help today? [speaker002:] I am wondering the status of my premium subscription [speaker001:] Sure, I will check on that for you. I will need your full name, account ID, and order ID please. [speaker002:] Name: Sanya Afzal Account ID: LFOQJJCHUB Order ID: 0489197692 [speaker001:] Thanks, one moment please. I can see here that your subscription has expired. $49 is due today if you want to continue it. [speaker002:] yes i will pay it now [speaker001:] OK, do you have your credit card ready? Or i can use the one on your account. [speaker002:] use the one on my account [speaker001:] OK, it is complete. Did you need anything else? [speaker002:] nope that is all [speaker001:] Hope you have a good day! bye [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I have an existing refund that I would like to add one more item to [speaker001:] Okay, I can help you with that May I ask your full name to begin with? [speaker002:] Cystal Minh Crystal [speaker001:] Thanks, Ms Minh. And to verify the account details, may I ask your username, email address, and the Order ID? [speaker002:] cm284608 cm284608@email.com 0315296925 [speaker001:] Okay, I can go ahead and add a new item to your refund now. May I just ask the value of your existing refund, and then the brand, type, and purchase price of the new item [speaker002:] Existing refund if $100. Item to add is a Tommy Hilfiger jacket for $94 [speaker001:] Okay, we're all set. I've updated your refund for you, so you should now be receiving the full total of $194 Is there anything else I can help with while we're here? [speaker002:] No, thanks for your help [speaker001:] You're welcome. Have a great day [speaker001:] Hello [speaker002:] Hello, thank you for shopping with AcmeCorp! How may I assist you? [speaker001:] I need to change my payment method on my account because it's not showing up correctly [speaker002:] Okay, let's look into that. What is your full name? [speaker001:] Chloe Zhang [speaker002:] Thank you. What payment method is currently on your account? [speaker001:] a debit card [speaker002:] I'll need a few more pieces of information to verify your identity to make the changes necessary. May I have your zip code, phone number, and PIN? [speaker001:] 5095 666-0978 692526 in the order you requested [speaker002:] Thank you! Now, what payment method would you like to use instead? [speaker001:] A credit card [speaker002:] Perfect. I have made the necessary changes in the system. Is there anything else you need? [speaker001:] No that's it Thanks [speaker002:] Wonderful. Have a nice day! [speaker001:] hello! [speaker002:] Hello, I am trying to figure out the status of my refund. [speaker001:] sure, I can help you with that, can I get your name please? [speaker002:] Alessandro Phoenix [speaker001:] I will also need your user name, email address and order ID please [speaker002:] Username: aphoenix289 Email Address: aphoenix289@email.com Order ID: 5631043764 [speaker001:] It looks like your refund is in progress at this time! [speaker002:] How long will it take to finish? [speaker001:] It should be just a few days. [speaker002:] ok one more thing. can you tell me what payment method the refund is coming? [speaker001:] yes, it will be directly refunded to your credit card [speaker002:] ok, thank you for your help [speaker001:] you're welcome, have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi! I am wondering if there is something wrong with your website today? Everytime I search for an item, there is no results found. [speaker001:] OK. Let me investigate. It won't return results? Please try logging out and back in [speaker002:] No. Please try to search for this item: Guess boots it is a riding boots [speaker001:] Did that work? [speaker002:] No. it didn't. can you search for that item? [speaker001:] Let me have your credit card number [speaker002:] Just curious, why do you need my credit card for? [speaker001:] I found the item. I will purchase it for you. [speaker002:] oh ok.. Thanks it is 4567 5678 6789 7890 [speaker001:] and the expiration date? [speaker002:] 1022 [speaker001:] OK. You are all set. Anything else? [speaker002:] Thank you so much That will be it! [speaker001:] You're welcome! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I got an e-mail from you guys about my shipment, and it had a different shipping address than the one it should So I want to figure out what's going on I'd like to confirm the shipping address if posible? [speaker001:] Okay, I can help you with that. First can I have you account number or full name? [speaker002:] Joyce Wu is my full name Hello? [speaker001:] I am still here, please be patient. Do you have an order ID? [speaker002:] 2870280681 [speaker001:] The order address has been updated. [speaker002:] Ok? [speaker001:] Is there anything else I can do for you? [speaker002:] Nope that was it, I guess [speaker001:] Have a nice day. [speaker001:] Hello, this is AcmeBrands customer service. How may I help you? [speaker002:] Wow, I'm surprised anyone's there. I've been waiting a while. [speaker001:] I'm sorry to hear that. Is there anything I can help you with? [speaker002:] My search bar doesn't work on the site. [speaker001:] I see, have you tried to log out and log back in? [speaker002:] I'm trying to find info or detail on Tommy Hilfiger shoes and the search is giving nothing. [speaker001:] If logging out and in doesn't work, please try to clear your browser cookies and try to search again. [speaker002:] Ok, I'm trying it out. [speaker001:] In the meantime, I will issue a report to the website team about this. [speaker002:] Ok, It's ok, logging out and back in worked, thanks, goodbye. [speaker001:] Glad to hear it worked, have a nice day. [speaker001:] Hi, how may I help you? [speaker002:] Hey so I'm trying to figure out why the search is taking so long. It's just stuck on the spinning wheel, for the like the past 5 minutes [speaker001:] That sounds frustrating [speaker002:] Yes, what can I do? [speaker001:] So the website search function isn't working? [speaker002:] That's right, it just seems to get stuck [speaker001:] I can help fix it with you First let send a report to let our internal team know about the problem [speaker002:] Okay What should I do? [speaker001:] Ok, can you try logging out and then logging back into the account. That can fix it sometimes. did that work? [speaker002:] Okay, give me a second [speaker001:] ok [speaker002:] No, it's still not working [speaker001:] ok, try clearing the cookies from your browser. This often fixes the problem I can explain how if you need me to [speaker002:] Okay, give me a shot here to try that [speaker001:] okay [speaker002:] Yep! That did it. Thank you. [speaker001:] Great! Can I help with anything else? [speaker002:] That was it, thanks very much. [speaker001:] You're welcome Have a great day [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] I have a question about the shipping cost on my order [speaker001:] Alright, what is your question? [speaker002:] when i ordered I thought it had shipping included but the email is implying that the shipping is extra [speaker001:] OK, can I have your full name and account ID? [speaker002:] Sanya Afzal Account ID: D7B94DLIFU [speaker001:] And to validate your order, I need your username, email address and order ID. [speaker002:] sanyaa50 sanyaa50@email.com 7262659434 [speaker001:] And what is the shipping status of your order? [speaker002:] Delivered [speaker001:] I can refund part of the shipping cost as the order has already been delivered. [speaker002:] Thank you so much is there anything else so you refunded [speaker001:] Yes, I apologize experienced a connection issue. Your refund has been processed. Is there anything else I can help with? [speaker002:] no that is everything [speaker001:] Thank you for your patience, have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] I'm having trouble trying to buy something [speaker001:] Ok. I can help you with that. What kind of trouble are you having? [speaker002:] I keep adding something to my cart, but it's not there when I go to it. [speaker001:] Alright, give me one second and I'll see what I can do for you. [speaker002:] Okay [speaker001:] Have you tried refreshing the page? [speaker002:] Yes, I just did [speaker001:] Ok, can you please log out and back in for me and tell me if it updates now? [speaker002:] Oh wow I see it in my cart now. That was weird. [speaker001:] No worries. Glad it worked for you! Is there anything else I can help you with today? [speaker002:] No thank you so much. I needed to get this last minute shopping done. [speaker001:] I'm glad it worked. I hope you have a great day! [speaker001:] Hello and thank you for reaching out to us! What can I help you with today? [speaker002:] Yes i would like to return and item because the one i received has a stain on it [speaker001:] Oh no! I'm very sorry to hear that. Let me look into this for you. [speaker002:] ok [speaker001:] Can you confirm your Full Name and Account Id for me? [speaker002:] Yes its Chloe Zhang and my Account Id is WE345ER3 [speaker001:] Thank You! Alright the next step here is pull up your specific purchase. Can you confirm your username, email address, and order ID for me? [speaker002:] My Username is: czhang93. Email Address: czhang93@email.com and my order id is 0341554642 [speaker001:] Can you confirm your membership level as well? [speaker002:] Yes its gold [speaker001:] Thanks! Good news is that we are going to be able to process your return. We will need you to print out a shipping label Can you confirm your address for the label? [speaker002:] Okay thank you Yes my Address: is 6430 1st Ave Brighton, WA 50959 [speaker001:] Great. And would you like to process this return by mail, in store, or at the drop off center? [speaker002:] in store please [speaker001:] Great. You're all set. Feel free to drop the item off in store at your earliest convenience. Is there anything else I can help you with today? [speaker002:] okay, thank you. That will be all [speaker001:] Great. Have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] Your website is overpriced compared to others. I would like to know why [speaker001:] Are you saying you've been seeing better prices from competitors? [speaker002:] yes, exactly [speaker001:] Can I have your full name to record this complaint properly? [speaker002:] Norman Bouchard [speaker001:] Okay, and can I have your Account and Order ID's? [speaker002:] Account number is 7AIKBAYWRP my order id is 4640408509 [speaker001:] Well Norman, we don't set prices statically here. Ours are dynamically changing due to supply and demand. Maybe you were looking at something that was selling like hotcakes, so the algorithm spiked the price up to compensate. It's just normal business practice. At different times our pricing may even be better! Hopefully that's understandable! Hello, are you still there? [speaker001:] Hello [speaker002:] Hello How can I help you? [speaker001:] I have an extremely important question for you [speaker002:] sure [speaker001:] I run a very successful tire company. I am busy from 8:30 am to 5 pm every day But I want to go shopping tonight after work. Can you tell me when the nearest store to me closes? I need to know if I have time to shop As a busy and important executive, it's hard to find the time [speaker002:] Let me check that out for you I understand how that goes. I work a lot of long hours as well [speaker001:] Yes, don't we all? [speaker002:] I believe so. Looks like local store hours may vary but AcmeBrands stores are typically open from 8am- 11pm [speaker001:] Okay Is that accurate for the store in San Lima, WA? That's where I live [speaker002:] Your best bet is to call your nearest store to see what their hours are at the moment with the current virus situation. [speaker001:] right that could affect the hours I guess I can give my local store a call Before I make the trip [speaker002:] All store hours are varying right now so it is hard to say for sure [speaker001:] of course I will have my assistant call the store right now and see [speaker002:] Awesome! Is there anything else I could help you with today? [speaker001:] No, that was it Thanks for your help [speaker002:] My pleasure. Have a good night [speaker001:] you also [speaker002:] Thank you [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi. My name is Joseph Banter. I am having trouble searching on the website. When I try to search for an item, the results I get are unrelated. Can you help? [speaker001:] Sure, let me help you. Can you log out and log back in, and then try your search again? [speaker002:] I just logged out and back in, and am still having the same issue. [speaker001:] Ok. Ok, lets try clearing your cookies from your browser. Check the settings option in the browser and select more details. [speaker002:] Ok I cleared the cookies, and now it's functioning properly. [speaker001:] That is great Can I help you with anything else? [speaker002:] That was it. Thanks for the help. [speaker001:] Have a good day. [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hello, I would like to add this item to my existing order. Can you please help me? [speaker001:] I would happy to assist. May I have your full name or account ID? [speaker002:] Thanks. Account ID: UNVQVXPE3C [speaker001:] Thank you. In order verify identity may I have your full name and account ID? I apologize your order ID. Once I have your full name and order ID I will be able to verify if I am able to add this item? Hello, are you still there? It appears we may have gotten disconnected. Please contact us again so we are able to verify the status of the order. If the order has not been shipped we should be able to add the item. Thank you for contacting Acme Corp. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I'm very annoyed about the level of inventory your store has. It's frustrating as I can never find the item that I want. [speaker001:] I'm sorry to hear that. One moment please. [speaker002:] are you going to ever doing anything about it? [speaker001:] Is this the only one item that seems to be out of stock? That you are looking for? [speaker002:] No, it seems like almost everything [speaker001:] May I have your full name and account ID, please? [speaker002:] yes. Crystal Minh [speaker001:] Thank you. [speaker002:] I don't have my account ID handy. Can you look with my phone number? [speaker001:] No ma'am, I have it now. I will write up a report and send it to our purchasing department and let them know the issue. [speaker002:] thank you please let them know that many of their products are out! [speaker001:] I will be sure to. Is this all for today? [speaker002:] that's it [speaker001:] Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] I need to change my address [speaker001:] sure, I'd be happy to help you with that! [speaker002:] Yeah, my street number is 7462 [speaker001:] may I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you [speaker002:] My street number should be 7462. [speaker001:] may I have your ZIP code, phone number and PIN number please? [speaker002:] Zip code is 46447. I don't know my phone number. My pin number is 86160 [speaker001:] ok, do you know your user name or password? or your email address? [speaker002:] user name is rd536100 [speaker001:] thanks! And your new street address Mr Domingo? [speaker002:] 7462 1st Ave Baltimore, WA 46447 thanks! [speaker001:] ok, I've updated your account with that new info, anything else I can help you with? [speaker002:] no [speaker001:] have a great day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Can you tell me when my fee is due for the annual subscription [speaker001:] Yes. Can you provide me with your name and account ID so I can pull up your account? [speaker002:] David Williams PSGFVT3CMP [speaker001:] Thank you. Can you verify your recent order ID? [speaker002:] 2981839105 [speaker001:] Your subscription fee was due yesterday in the amount of $49. You can always find this type of information through your online account at the link I'm providing. [speaker002:] oh no, can i pay it [speaker001:] Yes. Would you like me to bill your credit card that we have on file? [speaker002:] yes [speaker001:] I've billed the total of $49 to your credit card. Do you know your username so that you can use the provided link to view your subscription information? [speaker002:] i dont [speaker001:] Your username is dwilliams1. Is there anything else I can help you with? [speaker002:] thast is it [speaker001:] Great! Have a wonderful day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] I am kind of annoyed because I got a charge on my billing statement that not not been reversed even though I have already completed the return already. [speaker001:] I'm sorry for the delay in receiving your credits for the return. Can I have your name or account ID to pull up your account? Are you there? [speaker002:] Hey yes Sorry my name is Joseph Banter [speaker001:] To verify your purchase, can you please provide your username, email address and order ID? [speaker002:] Username: josephb9 Email Address: josephb9@email.com Order ID: 6403284775 [speaker001:] Thank you, Joseph. How long have you been waiting for the refund to show on your bill? [speaker002:] I don't recall the exact day but its been a while. [speaker001:] Has it been more than 7 days? [speaker002:] Yes [speaker001:] What is your membership level with us? [speaker002:] Silver [speaker001:] I'm not able to issue a new refund for the order because it has already been processed. Your bill may have went out before the refund was completed. You should see the refund appear within the next few days and on your next bill. [speaker002:] Okay that would be great. Thank you. [speaker001:] You're welcome. Can I help you with anything else? [speaker002:] No that is all. [speaker001:] I hope you have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Ugh. I wanted to check on an order but I forgot my username! [speaker001:] Okay, I'll help you get your username back. Can I have your full name? [speaker002:] Norman Bouchard [speaker001:] Thank you, I will need two of the following: zip codephone number email address [speaker002:] 609-1256 80530 [speaker001:] Great, looks like your username is nbouchard1 [speaker002:] Perfect! Thanks so much! [speaker001:] You're welcome, is there anything else you need? [speaker002:] That was it. You have a good day! [speaker001:] Okay, you too! [speaker001:] hello, how can i help you today [speaker002:] Hey, I need to return these Michael Kors boots. They showed up at my house with a stain right on the leather. [speaker001:] Of course, could i get your Full Name Username Email Adress and Order ID please [speaker002:] Name: Chloe Zhang Username: cz316631 Email Address: cz316631@email.com Order ID: 1195913881 [speaker001:] Okay, and what is your membership level [speaker002:] Gold [speaker001:] Okay you can return it then. Can i get your address so you can print a shipping label [speaker002:] 6190 Primrose Ave Jacksonville, MI 72844 [speaker001:] Okay i will send you a link with the shipping label. You can return it at store by mail or at a drop off center. [speaker002:] Okay thanks [speaker001:] No problem. Is there anything else i can help you with today [speaker002:] That's it thanks [speaker001:] Okay have a good day [speaker001:] Hello, how may I help you today? [speaker002:] I had a question about the calvin klein jeans I wanted to know how much it'd cost to get it tailored [speaker001:] Please give me one moment to look up that information for you. Tailoring is free for Bronze, Silver, and Gold members. If you are a guest member, tailoring is also free if you have bought 3 or more pairs of jeans and have proof of purchase. [speaker002:] well i guess i lucked out being gold then great to know [speaker001:] Otherwise, tailoring costs $15 per pair and includes a free consultation. Is there anything else I can help you with today? [speaker002:] Understood, no that was all thanks for the help [speaker001:] Thank you. Have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Can you tell me what your refund policy is? [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman! Refunds are available on items that have not shipped. Issues may be issued for valid purchase with your confirmed Order ID, Username, and Email Address. Please be sure to have this information on hand when requesting a refund. Is there anything more I may help you with today? [speaker002:] okay. Thanks for the info. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi. How can I help you? [speaker002:] I want to return an item I purchased it's the wrong size. [speaker001:] Ok, can you tell me your name, your username, your email address, the the order ID from this item? [speaker002:] Joyce Wu Username: jwu11238 Email Address: jwu11238@email.com Order ID: 2746782585 [speaker001:] What is your membership level? [speaker002:] Guest [speaker001:] What is the purchase date from the item? [speaker002:] Purchase Date: 2019-10-06 [speaker001:] Since it was purchased more than 30 days ago, it can't be returned [speaker002:] Well that's a bummer, but I understand. I'm sure I can find someone to give it to. Thanks for your time [speaker001:] Is there anything else I can do for you today? [speaker002:] That's all I need. Have a good day. [speaker001:] Ok, you too [speaker001:] Hello, thank you for shopping with AcmeBrands! How can I help you? [speaker002:] i will like to get tracking info for my product The product was a jacket, Calvin Klein is the brand name [speaker001:] I can help you with that. First, may I get your full name or account ID? [speaker002:] My name is Alessandro Phoenix [speaker001:] Thank you. Were you expecting to receive it by now or have you received an email letting you know there is a problem? [speaker002:] I did not receive any mail concerning the package [speaker001:] What is your account ID and order ID? [speaker002:] I can not access the account ID right now unless i can drop my full name [speaker001:] What do you mean by drop your full name? [speaker002:] Alessandro Phoenix [speaker001:] So are you just wondering whether your item has been shipped? [speaker002:] Yes [speaker001:] I just checked the system and it has been shipped. Is there anything else you need today? [speaker002:] No, Thanks [speaker001:] You're welcome! Please contact us again if you need anything else. [speaker001:] Hello, how may I help you? [speaker002:] Hi i have an issue with shipping i paid for overnight shipping on an order and just recieved it today [speaker001:] Okay, so is your aim to get a refund on the shipping? [speaker002:] yes i ordered this over a month ago [speaker001:] May I have your full name? [speaker002:] David Williams [speaker001:] May I have your username, email, and order ID? [speaker002:] dwilliams689 dwilliams689@email.com 8689006413 [speaker001:] So the order was just delivered today, correct? [speaker002:] yes [speaker001:] The best I can do is give you part of the shipping cost back, it will be $8. I'm very sorry for the inconvenience. [speaker002:] i appreciate it np thanks [speaker001:] Do you need anything else? [speaker002:] nope thats all [speaker001:] Okay, thank you and enjoy the rest of your day. [speaker001:] Hello, how can I help you today? [speaker002:] yes i'm trying to access my shopping history buy can't access my account because i no longer have my phone that does the two factor authentication [speaker001:] That's not a problem, I can help you get your Two Factor. Can I get your full name or Account ID? [speaker002:] Joseph Banter and ADF456GH [speaker001:] Thanks Joseph. I'll need your email to send you the code. [speaker002:] Sure its jb602209@email.com [speaker001:] I'm going to send the code to your email. I'm also going to send you a link about the best security practices. [speaker002:] ok thank you [speaker001:] You should be all set Joseph. Is there anything else I can help you with today? [speaker002:] that will be all [speaker001:] Thanks Joseph, have a great day! [speaker001:] Hello, how can i help you today [speaker002:] Hi, I'd like to know if what I currently have in my cart would qualify for your free shipping? It's a TommyHilfiger shirt for $89? boots for $74 and jeans for 59 [speaker001:] Yeah it does! As long as the order is over $25 you qualify for free shipping of five business days. [speaker002:] Oh man that's awesome! I'm so used to it being more, you guys rule [speaker001:] Thank you, is there anything else i can help you with today? [speaker002:] I think that's all thank you! [speaker001:] No problem, have a nice day [speaker001:] Hi how can I help you [speaker002:] My delivery time isn't right, I don't believe, and I just wanted to check and see when my boots would get here, for sure. Can you help with that? [speaker001:] Yes Full name please [speaker002:] My name is Alessandro Phoenix. [speaker001:] Account id and order id [speaker002:] Account ID MVQGACY8IQ and my order ID is 4620420941 [speaker001:] Do you know your shipping status? [speaker002:] It says it's out for delivery, but no actual date as far as when it will be here and the expected date is wrong. [speaker001:] I'm sorry, if it's already out for delivery then it's too late to change the delivery time [speaker002:] Oh that's okay I just wanted to see when it would actually be delivered. [speaker001:] Sorry I couldn't help you further Anything else today? [speaker002:] If I can't change it at this point, I mean. No I'm assuming it will be here today since it can't be changed. I hope. Thank you.:] [speaker001:] Have a nice day [speaker001:] Hi there, and thanks for contacting AcmeBrands! How can I help you? [speaker002:] I would like a refund on my item that I recently purchased. [speaker001:] Okay, I'm happy to help you out with that. What is the reason for the refund request? [speaker002:] A friend of mine is giving me a pair of these boots so I would like to cancel this order. [speaker001:] Okay. I'll need to pull up your account. Can I get your full name or account ID, please? [speaker002:] Name is Sanya Afzal [speaker001:] Okay, great. Just to validate your purchase, can you please provide your: user name, email address, and order ID? [speaker002:] u: sanyaa77 email: sanyaa77@email.com order id: 3765730700 [speaker001:] Great, I've validated your purchase! How would you like your refund to be sent to you? [speaker002:] back on the card would be fine [speaker001:] Okay, I'll have it refunded back to your credit card. May I have your account ID, please? [speaker002:] how do i find it? all i know is my username [speaker001:] I will see if I can pull it up that way. Do you know the amount of the refund? [speaker002:] $84 [speaker001:] Great, you should be all set. Can I help you with anything else today? [speaker002:] do you know about how long it will take? just so i can keep track of it [speaker001:] Let me check. I don't seem to have that information available, but it should not take too long for it to be posted back to your card. [speaker002:] ok, that is all i needed, thank you for your help. [speaker001:] Thank you, have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi, a subscription was added to my account that I never requested. I do not want it. [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Alessandro Phoenix [speaker001:] How did you find out that the subscription was added to your account? [speaker002:] my husband told me [speaker001:] Ok. Let me check the system to see what happened. [speaker002:] ok [speaker001:] According to the system, the subscription is not added to your account. There must be a misunderstanding. You have nothing to worry about. There are no additional charges. Can I help you with anything else? [speaker002:] Ok, thank you for clarifying! That is all [speaker001:] Have a good day. [speaker001:] Hello. How can I assist you today? [speaker002:] Can you tell me what time the local store closes? [speaker001:] Where are you located? [speaker002:] San Mateo [speaker001:] AcmeBrands stores are encouraged to be open from 8 AM to 11 PM to best serve our customers. You can select search stores on the homepage to find your closest store. [speaker002:] OK thanks [speaker001:] But, just to let you know, you can always visit us online at www.acmebrands.com for service 247. Using the website you can make purchases, process refunds and get your most common questions answered. I hope that helps. [speaker002:] It does thank you! [speaker001:] Great! Can I help you with anything else? [speaker002:] I'm good, thanks! [speaker001:] Have a wonderful day! [speaker001:] hi, i want to confirm my shipping address [speaker002:] Hello, welcome to AcmeBrands! How can I help? YOu would like me to check that we have the correct shipping address on your account? [speaker001:] yes is the address for 7597 Brushwick Drive? i just need a yesno answer [speaker002:] I can help you with that, what is your name please? [speaker001:] Crystal Minh ok, can you help? [speaker002:] sorry the system is a little slow today. ok, I have updated the address on your account. I should make sure that you don't have any outstanding orders, is that correct? [speaker001:] i have one order for a jacket that is in transit however, i got an email notification saying the wrong address [speaker002:] Ok, let me check that that is going to the correct address. Do you have an order ID? [speaker001:] 4006534827 [speaker002:] and your email address please? [speaker001:] sure Email Address: crystalminh849@email.com [speaker002:] one moment please. oh i ma sorry, do you know your username? [speaker001:] ok, got it Username: crystalminh849 [speaker002:] and the shipping status? [speaker001:] it is in transit i hope it doesn't ship to the wrong location [speaker002:] when is it due to arrive? [speaker001:] not sure my purchase date was a week ago [speaker002:] are you one of our gold members by any chance? [speaker001:] hmm, i am a silver member still pretty high up [speaker002:] perhaps it would be best if we re-send this order [speaker001:] ok, got it [speaker002:] i believe you should have received it by now what do you think? please tell me what you ordered so that i can sent it again [speaker001:] tommy hilfiger jacket [speaker002:] OK! we will ship that you to you at 7597 Brushwick Drive at is there anything else today? [speaker001:] great, please end the conversation and mark as "not complete" [speaker002:] will do [speaker001:] Hello, how may I assist you today? [speaker002:] I just bought an item and changed my mind. I would like to get a refund. [speaker001:] Okay. What's your full name please? [speaker002:] Norman Bouchard [speaker001:] Thank you Norman. Can I have your account and order IDs as well? [speaker002:] VIDYUR7AQV 6871922413 [speaker001:] Thank you. What is the shipping status of your order? [speaker002:] It doesn't show one yet. I just ordered it. [speaker001:] Got it. Can I have your username and email please? [speaker002:] nb782428 nb782428@gmail.com email.com [speaker001:] Thank you Norman, I found your purchase When you receive your refund, what form would you like it in? [speaker002:] credit card [speaker001:] Okay. How much is the item you would like a refund for? [speaker002:] $99 [speaker001:] I've refunded your card $99. Is there anything else I can help with today? [speaker002:] No, thank you [speaker001:] We appreciate your business, thanks for reaching out. Have a wonderful day! [speaker001:] Hello [speaker002:] Hi what can I do for you today? [speaker001:] All I see is a spinning wheel. I can't make the search bar work. [speaker002:] I am very sorry about that. Can you try and clear your cookies to see if that helps? [speaker001:] That didn't seem to help [speaker002:] I am sorry I will report this to our internal team for you. [speaker001:] Thank you:] [speaker002:] Have a good day. [speaker001:] Thank you for being an AcmeBrands customer! How may I help you? [speaker002:] Hi, my name's Rodriguez Domingo, a bronze member I need to check on an order. It's been 5 days and I haven't received anything yet [speaker001:] Let's find out what's going on. One moment while I pull up your account. There we go. May I have your account ID and order ID? [speaker002:] VN0NYRUVH5 3911026797 [in that order] [speaker001:] Thanks! Now to validate your purchase, may I have your username, email address, and order ID? [speaker002:] certainly, one second please rd070787 rd070787@email.com 3911026797 [speaker001:] Thank you. Now I'll search our system to see what is going on. It looks like there is an issue with your shipment. I'll change the date so it arrives sooner. Your shipment has been fixed. Is there anything else you need? [speaker002:] No, that's excellent. Thanks for your help [speaker001:] You're welcome! Have a nice day. [speaker001:] Hello, Thank you for contacting AcmeBrand. How may I help you? [speaker002:] Can you check the shipping status of my order? It's been saying it's In Transit for over a week now and that can't be right. I had expedited shipping and was supposed to get it in 24 hours [speaker001:] Sure thing. I'll be glad to help with that. [speaker002:] Cool. What do you need from me? [speaker001:] Could you provide me with your Full name please? [speaker002:] Norman Bouchard [speaker001:] Thank you norman. I was able to pull up your account. To validate the purchase I'll also need your Username, Email and the order ID please. [speaker002:] Account ID is AOZI42ND6E and Order ID is 6641361412 I don't have an email address because i'm old and this is hard enough. I can give you my phone number though if you promise you won't call it all the time. My phone number is 664698-0084 [speaker001:] Thank you one moment. Let me check with our system. And you said the order was in transit? [speaker002:] Yes. It was for my wife's birthday, and now it's passed and she thought I didn't get her anything. I got yelled at. [speaker001:] Alright it looks like the date was scheduled wrong let me get that changed to today. [speaker002:] Okay. [speaker001:] try to get that to you as soon as possible. [speaker002:] Thank you. Guess better late than never. [speaker001:] Was there anything else I could help you with and sorry for the incovenience. [speaker002:] No, that's it for now. Thank you for your time. [speaker001:] Have a good day! [speaker001:] Hello, how may I help you today? [speaker002:] Hey I need to check my shopping history I can't access my account [speaker001:] I see, are you having trouble with your username or your password? [speaker002:] The phone I had for two-factor authentication was lost [speaker001:] Understood, so let's reset your two-factor authorization then. [speaker002:] Great thank you [speaker001:] To start I will need your full name or account ID. [speaker002:] Crystal Minh [speaker001:] Ok may I have the email address that is on the account, so I may send the reset code? [speaker002:] Yes- crystalm113@email.com [speaker001:] Alright, I will send the reset code to that email. [speaker002:] Thanks! I appreciate your help. [speaker001:] Also I will send you a link about best practices for security, I find it very helpful myself along with the reset code. [speaker002:] Great [speaker001:] You should have both momentarily. Is there anything else I can help you with today? [speaker002:] That's all! [speaker001:] Thank you and you have a great rest of your day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Every timeI check the website for the item I am looking for it always out of stock I have been checking for the past month [speaker001:] Oh, I'm very sorry to hear that. Is there a particular item you were looking for each time? [speaker002:] yes Product: Jeans Brand: Michael Kors [speaker001:] okay, I'll see what I can do. May I ask your full name or your account ID? [speaker002:] Sanya Afzal [speaker001:] Very sorry about that, Ms Afzal. I'm going to write up a formal report to our purchasing department. Hopefully that will get them back on their toes so that you won't have this problem again [speaker002:] ok, thank you [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] that is everything, thank you again [speaker001:] Okay, have a great day [speaker001:] hoiw may i be of service [speaker002:] Hi there, I was thinking of buying a few things today, but I noticed that my subscription was cancelled, can you tell me why? [speaker001:] so you are inquiring on your subscription status today i can help with that i need your full name please [speaker002:] Sure, my name is Alessandro Pheonix. [speaker001:] i also need your accound and order id [speaker002:] My account ID is UIQW28745RS8 and I don't have an order ID yet because I'm just trying to buy a few things today but haven't purchased yet. [speaker001:] i need the order id of your subscription to be able to check its status [speaker002:] Ohhh. Okay. That is 491RQIPO09 [speaker001:] an order id is numbers only [speaker002:] Hmmmm, let me see here. I must've given you the wrong ID off of my sticky note. [speaker001:] seems that worked [speaker002:] Oh okay thank you.:] [speaker001:] looks like there is an amount of $49 due three days from now with the account being suspeneded until pay [speaker002:] Okay so I can go into my account, pay it and it will work again? Thank you, that's all I needed to know.:] [speaker001:] yes at this link. thank you have a nice day, glad i solved all your issues [speaker001:] Hi, how are you doing today? [speaker002:] I am fine. I wanted to check on the shipping status of an order I never received. Can you help? [speaker001:] Sure, I can look into that for you! What is your name? [speaker002:] Crystal Minh [speaker001:] Great, thank you. Can I also have your username, email address, and order ID number? [speaker002:] Username: crystalminh586 Email Address: crystalminh586@email.com Order ID: 9078685725 [speaker001:] About how long ago did you place the order? [speaker002:] Nine days ago. I am really tired of waiting. Can you just resend my order? [speaker001:] Yes, I apologize! You definitely should have received that order by now. Can I please have your address and we will send out a new order asap. [speaker002:] 5103 Woodshore St San Mateo, WA 33646 [speaker001:] Also, what was the product you were waiting on? [speaker002:] A jacket and a pair of jeans. [speaker001:] Ok, that order should be sent out for you shortly. Again, I apologize for the inconvenience! Is there anything else I can help you with today? [speaker002:] No, that is all. [speaker001:] Ok, you have a nice day. [speaker001:] Good afternoon, how can I help you? [speaker002:] hi I was trying to make a purchase but its telling me that the item is out of stock I was hoping you could help me with it [speaker001:] Sure, I can help you with a solution. Would you give me your full name or account ID [speaker002:] Crystal Minh I do not have the account id with me I apologize [speaker001:] Ok Miss Crystal, at this moment I am writing to our purchasing department to notify them of this problem. so they can improve their performance and avoid this problem in the future [speaker002:] Thank you Can I get the item delivered to me? [speaker001:] When you make the purchase, while the product is already on the website, it will arrive directly at your home. [speaker002:] Oh okay Thank you [speaker001:] Ok, I already sent the notification. in a few days it should be solved. Anything else you need? [speaker002:] Thats all. Thank you [speaker001:] A pleasure to help you Miss Crystal have a nice day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I am looking on your website and AS USUAL almost everything is out of stock. This is ridiculous! [speaker001:] OK. Let me check. [speaker002:] What's the point of being a silver member if I can't ever order anything anyway. [speaker001:] May I have your full name and account ID [speaker002:] Chloe Zhang I don't have my account ID handy [speaker001:] That's OK. I was able to pull up your account. I have notified the purchasing department Sorry about that [speaker002:] I'm sure it's not your fault, but this is so frustrating! [speaker001:] I agree. As a valued customer, you should be compensated Here is a promo code. A815J [speaker002:] Thank you. I appreciate your help. [speaker001:] You're welcome. Anything else I can help with? [speaker001:] Hello, how can I help you today? [speaker002:] Hey I'm trying to add something to my order I already placed I forgot to put it in my shopping cart earlier [speaker001:] Okay, let me see what I can do to help you with that. Can I have your full name? [speaker002:] Sure it's Chloe Zhang [speaker001:] And your account and order ID's? [speaker002:] GYKKBYQROX is my account ID Let me find the order ID, one moment please It 's 1634129963 [speaker001:] What's the shipping status of your order? [speaker002:] It's saying in transit [speaker001:] Can I ask your membership level? [speaker002:] Sure, it's bronze [speaker001:] I'm sorry to say this but since it's already left our warehouse, and you're only a Bronze member, there's nothing I can do for you. [speaker002:] Really? You can't add it to my order? [speaker001:] Well I can't add something to an order that we no longer have. And I can't create a new order for you. [speaker002:] I see, thanks anyway [speaker001:] Is there anything else I can do for you? [speaker002:] No, that was it. Thank you. [speaker001:] Then have a nice day! [speaker001:] How may I help you? [speaker002:] I was looking at my statement and it looks like I was billed twice for my subscription fee [speaker001:] i see, so you wish to dispute your subscription bill, I can assist with that today i first need your full name to pull up the account [speaker002:] Sanya Afzal [speaker001:] I also need your account id, and order id, to pull up the subscription [speaker002:] Account ID: VUOAKVIB4Z Order ID: 2641611612 [speaker001:] Thank you and what is your membership level? [speaker002:] gold [speaker001:] and how much were you double billed for? that is what is the extra charge amount [speaker002:] I was billed $49 twice [speaker001:] ok, I can offer you the refund of $49 now, since you have already been charged. I have processed your refund, is there anything else I can do for you today? [speaker002:] No that is all, thank you! [speaker001:] have a good one! [speaker001:] Thank you for contacting AcmeBrands, how can I help today? Are you there? [speaker002:] yes, hello [speaker001:] Hi, how can I help you today? [speaker002:] my promo code isn't working [speaker001:] Can I have your full name or account ID please? [speaker002:] Rodriguez Domingo [speaker001:] How old is the promo code you are trying to use? [speaker002:] 8 days just like the beatles song [speaker001:] Ha let me check with our system, it looks like your promo code may be expired. [speaker002:] oh noooo [speaker001:] It looks like it is can I ask what your membership level is? [speaker002:] silver [speaker001:] In that case, I can generate a new promo code for you. Z7JWG here is a new promo code that you can use to replace the expired one. Is there anything else I can help you with today? Thank you, have a great day! [speaker001:] Hi how can I help you [speaker002:] I'm trying to search for items but it's saying there are 0 results [speaker001:] OK let me help Can you please try logging out and back in again and then doing your search again [speaker002:] Ok that worked [speaker001:] Awesome, anything else today? [speaker002:] Wait it's not working again anything else [speaker001:] Yes, try clearing cookies on your browser by clicking settings and then more options. [speaker002:] Ok perfect it's working fine now [speaker001:] Super Anything else today? [speaker002:] no that's all [speaker001:] Have a nice day [speaker001:] Good morning, how can I help you today? [speaker002:] HI. My name is Crystal Minh. I am having issues with the website running really slow. Can you help? [speaker001:] Yes, Crystal, there are several things we can try. Just to clarify, it is the website running slow, not just one thing not working? [speaker002:] The entire website is running slow. [speaker001:] Alright, that is so frustrating. Let's get that fixed! Can you start by logging out of your account and then back in? [speaker002:] I tried that and it is still running slow. Anything else I can try? [speaker001:] Ok, I am going to notify the website team so they can also try and prevent this from happening. Can you also try closing all of the open tabs on your browser? [speaker002:] Ok. I closed all other programs and tabs and now it is running properly. [speaker001:] Oh great! Quite often the other programs running will slow down the site. Is there anything else you need today Crystal? [speaker002:] That is all for today. Thanks for your help. [speaker001:] Thanks, you have a great day! [speaker001:] Hello, how can I help you? [speaker002:] I wanna buy an item but cart will not update when I try to [speaker001:] Alright, let's try a few things to see if it works First, refresh the page and try again. Let me know if that works. [speaker002:] No that did not work [speaker001:] Alright, try logging out of the site, and logging back in. This sometimes will fix the issue [speaker002:] That worked [speaker001:] Great to hear. Is there anything else I can do for you? [speaker002:] no [speaker001:] Alright, you have a good rest of your day. [speaker001:] Hello. How may I help you today? Hello? [speaker002:] Yes, I would like to speak to someone in regards to my order [speaker001:] Sure. How may I help you? [speaker002:] I ordered a shirt but I can not get into my order to see if the payment method was correct [speaker001:] Okay. What exactly is the problem? Are you unable to log in? [speaker002:] I can not log in with my username [speaker001:] May I have your name please? [speaker002:] My name is Alessandro Phoenix [speaker001:] Can I have your account ID and Order ID? [speaker002:] ID is alessandrop658 [speaker001:] So you are just looking to confirm payment method correct? [speaker002:] Yes, I ordered a Michael Kors shirt for $79 but I don't think the payment method is correct [speaker001:] Can I have your account ID and Order ID? [speaker002:] ID is alessandrop658 I do not have an Order ID [speaker001:] I will be unable to check this without an order ID. Without order ID I cannot verify you. Do you want to contact us back when you have that? [speaker002:] I will have to look for it but at the moment I do not have an order ID number [speaker001:] I am going to have to terminate this chat unfortunately. [speaker002:] Okay, I will try again later [speaker001:] Unless there is another reason you contacted us? [speaker002:] Not at this time [speaker001:] Okay. Goodbye. [speaker001:] Hi there, how can I help you? [speaker002:] Hi. this is Crystal. There seems to be a problem with my Paypal account payment [speaker001:] Hi! I'm happy to help with that. Are you trying to place an order or is it already made? [speaker002:] sorry this is DAVID [speaker001:] Ok I see. Have you placed an order? [speaker002:] Ok, scratch my earlier comments. I need to have some info on the Tommy Hilfiger boots you advertise [speaker001:] Ok. What kind of info do you need? [speaker002:] Are they leather? The $64 ones with the red and white strips at the ankle no, i have not placed an order [speaker001:] Ok, happy to help! [speaker002:] sorry for the confusion... what is your name? [speaker001:] My name is Rebecca:] [speaker002:] aha [speaker001:] Ok, I'm looking into these boots for you [speaker002:] I appreciate that Rebecca they sure LOOK like they are leather [speaker001:] I'm having trouble finding out if they are leather on my end. But I do see that they are waterproof Is that your concern? [speaker002:] can't believe Hilfiger boots would be composite Just wonder what I would be buying [speaker001:] Of course, I understand. I've found that yes, I can confirm that they are leather. Is there anything else I can do? [speaker002:] Great. I guess I will go ahead with my order. [speaker001:] Great, have a nice day! [speaker001:] How can I help you? [speaker002:] Hi I have a question about my account. [speaker001:] What is your question? [speaker002:] I'm not sure if I am late on my premium subscription. can you check for me? [speaker001:] Sure, can I have your name? [speaker002:] Albert Sanders [speaker001:] Can I have your account and order ID? [speaker002:] DJEEUR73JW 8596674162 [speaker001:] It looks like your subscription isn't active and there is an amount due of $14. [speaker002:] ok can you pay that with the card on file? [speaker001:] Sure, and here is a link so you can easily access your account. [speaker002:] ok thanks [speaker001:] You are all set is there anything else? [speaker001:] Hello, how can I help you? [speaker002:] i changed my mind about this shirt. can I get a refund? i don't think it has shipped yet [speaker001:] Why did you want a refund? I will help you out with this! [speaker002:] I just don't want it anymore. I think I shuldn't spend the money your clothes are not exactly cheap & times are so uncertain [speaker001:] Okay, can I get your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] What is the shipping status? [speaker002:] um. i don't see that information [speaker001:] Okay, can I get your username, email, and order ID? [speaker002:] normanbouchard680 normanbouchard680@email.com 9093675129 [speaker001:] How did you want the refund processed? [speaker002:] i purchased it via PayPal but I really don't care I imagine I will spend the money some time [speaker001:] Okay, how about I add the value to your account? [speaker002:] sure [speaker001:] How much was the order for? [speaker002:] $89 [speaker001:] Great. I refunded the $89 to your account for future purchases! [speaker002:] thx [speaker001:] Anything else? [speaker002:] that is all [speaker001:] Have a great day [speaker001:] hi [speaker002:] Welcome to AcmeBrands. How may I help? [speaker001:] I would like to know the status of my order I ordered an Item but received a confirmation mail stating I ordered 2 items [speaker002:] OK. let me check. One moment. May I have your full name or account id [speaker001:] Joseph Banter [speaker002:] Thanks Joseph, I have pulled up your account. What is your account ID and order ID? [speaker001:] okay Here's my Account ID: U3ET18RIVF Order ID: 4214347972 [speaker002:] Thanks. I have verified your ID. I checked our system and the email was wrong. You will only be charged for the one item. [speaker001:] Thanks for that. [speaker002:] Anything else I can help with today? [speaker001:] Hello! How can I help you today? [speaker002:] hello I think there is a mistake with my order I ordered only one jacket but the email I got says that I ordered two [speaker001:] Oh no. I can help you with that. To pull up your account I'll need your full name or account ID please [speaker002:] Sanya Afzal [speaker001:] Thank you Sanya. Now I'll need to verify your identity. Can I please have your account ID and order ID [speaker002:] my account ID is D3GIYZCFII and the order # is 7288047556 [speaker001:] Thank you! Let me check the system to see if this was an error. Looks like the e-mail was a mistake. You were only charged for one item. [speaker002:] oh ok [speaker001:] Is there anything else I can help you with today? [speaker002:] i was scared for a bit no, that was all [speaker001:] I completely understand. I hope you have a great day. Sorry for the confusion. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I would like to check on my shipping status because i never recceived my package [speaker001:] I would be happy to look into this for you. Just to confirm you would like to check on your shipping status? [speaker002:] Yea i never received my package [speaker001:] May I have your full name or account id please? [speaker002:] Sanya Afzal [speaker001:] Thank you Sanya may I please have your username, email address, and Order ID? [speaker002:] Order ID: 5706289952 Username: sanyaafzal769 Email Address: sanyaafzal769@email.com [speaker001:] Thank you and how long has you waited for your item? [speaker002:] I ordered my package on 2020-01-06 [speaker001:] How many days? [speaker002:] 60 days [speaker001:] Wow, this is not acceptable. I sincerely apologize for this. May I please have your address so we can ship you out a new order? [speaker002:] 8298 1st Ave Brighton, MI 46179 [speaker001:] What is the name of the item your missing please? [speaker002:] Product: Jeans Brand: Calvin Klein Amount: $64 [speaker001:] I have placed the order this should ship overnight. Again, I sincerely apologize. Is there anything else I may help you with today? [speaker002:] OKay thank you [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] welcome! how can i help you? [speaker002:] Hi, I never received my package and I'm wondering where it is. My name is Joseph Banter [speaker001:] let me check. I need your username, email & Order ID please also, how long have you been waiting? [speaker002:] Username: jb835358 jb835358@email.com Order ID: 0523181353 I've been waiting for 5 days now [speaker001:] your order is in the system, we generally need to allow 7 days for the order to arrive. If it has not arrived in a week, please let us know & we will send another. OK? is there anything else? [speaker002:] No that was it, I guess I'll just wait a bit more. Thank you. [speaker001:] OK be sure to let us know if there is a problem, and have a nice day [speaker001:] Hello. How may I help you today? [speaker002:] Yes, I need help with my order. There seems to be a charge that I have no idea why it's being charged to me. [speaker001:] Okay, I will be happy to help you. Can I please have your full name and account ID? [speaker002:] Yes it's Domingo Rodriquez and my account id is XMWWJO1J6O [speaker001:] Thank you, What is your order ID? [speaker002:] 6423297166 [speaker001:] What is your membership level? [speaker002:] It's Guest [speaker001:] I'm sorry, unfortunately, there is nothing I am able to do about the error. Is there anything else I can help you with? Are you there? [speaker001:] Hi! How can I help you? [speaker002:] I wanted to check the status of my order as the delivery time seems to be wrong it was supposed to be two day shipping but it is listed as 3-5 [speaker001:] Okay, I can check on that for you. Did you receive an email stating the different shipping time? [speaker002:] yes I did [speaker001:] Okay, I'll need some info to pull up your account and other specific order. Can I have your full name, account ID, order ID, username, and email address, please? [speaker002:] Joseph Banter 6CXLRXOFVR 8151586455 jb28239834 jb28239834@email.com [speaker001:] Okay, it looks like the email was correct. I'm sorry about the error. I can go ahead and change the shipping to two days. Just give me a moment. Okay, your order has been updated. Is there anything else I can help you with? [speaker002:] thanks for the help with that that was everything [speaker001:] You're welcome! I hope you have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I have been eyeing to buy an item for a while now but for some reason it is always out of stock It is a Tommy Hilfiger shirt [speaker001:] Oh no! That is so frustrating. So every time you try and buy the shirt it is out of stock? [speaker002:] Thats right [speaker001:] Let me look in to this for you. Can I get your full name or Account ID? [speaker002:] Sanya Afzal [speaker001:] Sanya, I am going to write up a report to the Purchasing Department so then can start ordering more stock! [speaker002:] Thank you [speaker001:] Is that all I can do for you today? [speaker002:] Yes. Thank you [speaker001:] Thanks Sanya, you have a good day. Check back next Monday, we always get new stock then! [speaker001:] Hello, how can I help you? [speaker002:] Hi hi! Can I please get a refund on the last item I bought? I changed my mind [speaker001:] Okay, can I get your full name, username, email address and order ID? [speaker002:] I'm Crystal Minh Email Address: crystalm634@email.com Username is crystalm634 Order Id is 4866547338 [speaker001:] Okay, how would you like to receive your refund: gift card, paper check, credit card refund or add value to your account? [speaker002:] Please add the value to my account [speaker001:] How much should the refund be for? [speaker002:] It's $49 [speaker001:] Is there anything else I can help you with? [speaker002:] That's all, thanks a million! [speaker001:] No problem, have a great day! [speaker001:] HI i am thinking about buying boots and i have a quetsion can you help? [speaker002:] Of course I can! What can I help you with? [speaker001:] How do i remove gum from the sole? [speaker002:] Hello, we recommend using a knife to rub peanut butter over the gum. After around 10 or 15 minutes the gum should start to soften and blend in with the peanut butter. As soon as this happens, you can scrape it off and then clean the rest of the shoe [speaker001:] great that's helpful thank you! [speaker002:] Is there anything else I can help you with? [speaker001:] nope thank you Have a good day [speaker002:] Have a great day [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Someone told me that my premium subscription shopping service wasn't showing on my account. So I wanted to check on that. [speaker001:] I would happy to look into this for you. [speaker002:] Thank you. [speaker001:] Do you want to make sure the subscription is still active? [speaker002:] Yes, please. [speaker001:] May I have your full name or Account ID please? [speaker002:] My name is Joseph Banter [speaker001:] Thank you Joseph and may I please have your account ID and order ID? [speaker002:] I don't have an order in, so I don't have an order ID. My account ID is 19243703 [speaker001:] Ok lets check another way. Do you believe this service was removed? [speaker002:] Yes. [speaker001:] How did you hear about this email, spouse, or news? [speaker002:] My spouse. [speaker001:] I will check into this on our system, one moment please. You are right and what I need to do is reinstate the lost service, I do apologize. [speaker002:] Thank you! [speaker001:] I have reinstated the service, can you see if properly on your account now? [speaker002:] Yes, it is there now. Thank you! [speaker001:] Wonderful, is there anything else I may do for you today? [speaker002:] No, that was all. [speaker001:] Thank you for contacting AcmeCorp, you have a great day. [speaker001:] Hello [speaker002:] Hi I have a question about a pair of pants not being in stock. [speaker001:] please give me a moment [speaker002:] Not so much a question really, more of a complaint. [speaker001:] Please give me your full name [speaker002:] Rodriguez Domingo [speaker001:] What is the brand and product type? [speaker002:] Tommy Hilfiger jeans [speaker001:] This will be resolved by the purchasing department. I will write a report to inform them about this issue [speaker002:] Okay, when do you expect to get the pants in stock. [speaker001:] I have sent a notification to them. They will work fast on it and the pants should be in stock soon [speaker002:] Sounds good. [speaker001:] Would this be all for today? [speaker001:] Hi. How can I help you? [speaker002:] I am so angry! I just noticed that I have an order that I was charged for, but I neve even bought anything! [speaker001:] Ok Can you tell me your name, your username, and an order ID? [speaker002:] My name is Norman Bouchard. My username is nb193076 and my order ID is 8915206650. [speaker001:] Ok, I've given you credit for the amount of the charge [speaker002:] Oh great. That is so irritating. It overdrew my bank account! [speaker001:] Is there anything else I can do for you today? [speaker002:] That was it. [speaker001:] Ok, I'll end this chat now [speaker001:] welcome, how can i help you? [speaker002:] I have a question about my subscription account. [speaker001:] let me look that up for you, what would you like to know? [speaker002:] I think my account may be missing a $40 credit. [speaker001:] what is your name please? [speaker002:] Chloe Zhang [speaker001:] what was the credit issued for? [speaker002:] A promotional package that I purchased [speaker001:] I see. let me check our system. yes, indeed, this looks like something I can fix for you [speaker002:] Great [speaker001:] Here is a promo code for $40 ECOPF so sorry for the error Is there anything else today? [speaker002:] That's it. Thank you very much. [speaker001:] have a good one! [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hi, I found a pair of jeans I really liked and was ready to buy, but now they are out of stock! [speaker001:] Oh no, let me check for you. [speaker002:] Please [speaker001:] May I have your full name or account ID? [speaker002:] This is Joseph Banter. [speaker001:] Thank you Joseph, is this only one item that is out of stock? [speaker002:] Yes, it is the Hilfiger jeans you had for $59. [speaker001:] I am going to write up a report to our purchasing department to let them know about this. [speaker002:] Yes, they should get more so the stock won't run out so quickly. [speaker001:] If you want I am able to back-order the item unless you would prefer to wait until it is stock again. [speaker002:] No, I don't want to risk waiting for the price to go up. If you can order them for me now, I would prefer that. [speaker001:] Yes, I do apologize for this. Let makes the order. Am I able to use the credit card on file? [speaker002:] Yes, that will be fine. [speaker001:] Once it is back in stock this will ship immediately to you. Is there anything else I may help you with today? [speaker002:] No, that was all for today. I do appreciate your assistance. [speaker001:] Thank you for contacting AcmeCorp, you have a great day. [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Yes I ordered an item and it is the wrong size. [speaker001:] Okay. May I have your full name? [speaker002:] Joseph Banter [speaker001:] Thank you. After I validate your purchase, we can find out whether it can be returned. May I have your username, email address, and order ID? [speaker002:] Username: josephbanter431 Email Address: josephbanter431@email.com Order ID: 4615591473 [speaker001:] Thanks! What is your membership level? [speaker002:] Member Level: Guest [speaker001:] When did you buy the item? [speaker002:] Purchase Date: 2019-09-24 [speaker001:] Do you still have the receipt? [speaker002:] Yes [speaker001:] Great, that means you can return the item even though it has been more than 30 days since purchasing. May I have your full address? [speaker002:] 5910 2nd Ave San Mateo, CA 36575 [speaker001:] How would you like your return to be processed? [speaker002:] What do you mean by that? [speaker001:] Would you like to return it via mail, in a store, or at a drop off center? [speaker002:] mail [speaker001:] Okay. You will receive a shipping label soon to send it back. Is there anything else you need today? [speaker002:] No that's it [speaker001:] Okay, then, have a wonderful day! [speaker001:] Hello. I have a problem with my promo code. Can you help me? Hello?? [speaker002:] Of course! [speaker001:] Oh great! [speaker002:] so you are having an issue with your promo code correct? [speaker001:] Yes, that's right [speaker002:] I need your full name to pull up the account [speaker001:] Joyce Wu You sent me a promo code that I really want to use. But I'm getting a message that the code is invalid [speaker002:] alright so, promo codes are only good for 7 days, how old is your promo code? [speaker001:] Oh no. Maybe that's the issue. I got it eight days ago [speaker002:] i see let me check my system. what is your membership level? [speaker001:] Silver [speaker002:] ok i can generate you a new promo code now it is for 20% off your next purchase. AV3X7 is the code [speaker001:] Oh good That's so nice of you I am entering it now [speaker002:] now that is resolved, is there anything else i can help with today? [speaker001:] That code worked! I am so happy that I am able to get the discount. That is all that I needed [speaker002:] have a good one! [speaker001:] hello [speaker002:] Hey there [speaker001:] I just checked my order and the payment method seems to be wrong [speaker002:] Alright let me check it out What's your name and account ID? [speaker001:] oops sorry Joseph Banter ZKU27DYDFA [speaker002:] No problem. One sec while I verify your info. And what is your order ID Joseph? [speaker001:] my order ID is 5388173469 [speaker002:] Perfect. One moment please What is the current payment method? [speaker001:] it shows debit card but it should be credit card [speaker002:] Okay and what is your zip code? [speaker001:] 26049 [speaker002:] and what is your username? [speaker001:] I don't know my username i forgot [speaker002:] okay how about phone number? [speaker001:] 071-9348 [speaker002:] thanks one moment please. Everything has been updated in the system. Your payment is now your credit card. Is there anything else I could do for you tonight? [speaker001:] That was all. Thank you so much [speaker002:] Awesome. You're welcome! Have a great night. [speaker001:] you too. bye [speaker002:] Thanks [speaker001:] hi how can i help you [speaker002:] Hi! I want to buy something but my card keeps getting rejected [speaker001:] sure let me look for you can you please try one more time? [speaker002:] sure hold on that didn't work [speaker001:] PLease try logging out and back in? [speaker002:] ok hold on it worked thank you [speaker001:] Great!! do you need anythign ese [speaker001:] Hello, how may I help you? [speaker002:] Dude, WTF? My credit card keeps getting rejected on your site again and again. [speaker001:] Sorry for this? If I could just get your name I can help you troubleshoot this issue. That was a typo, not a question, I really am sorry. [speaker002:] Albert Sanders [speaker001:] Could you try logging out of your account and back in to see if the problem persists? [speaker002:] Yeah, no dice. What else can I try? [speaker001:] Could you check if the card is expired? [speaker002:] No way, it expires in 2022! Anything else I can try? [speaker001:] You could double check the card number you entered. [speaker002:] True, true. Oh, snap. You're right, I was typing in two of the digits backwards. That fixed it! [speaker001:] Oh great, is there anything else I can help with? [speaker002:] That's it. Thanks a lot! [speaker001:] Have a good day! [speaker001:] Hi [speaker002:] Hello, how can I help you? [speaker001:] The promo code i am trying to use is declared invalid [speaker002:] Okay, can I have your full name please? [speaker001:] Norman Bouchard [speaker002:] How long ago did you receive the code? Also what is your membership level? [speaker001:] 9 days ago, silver [speaker002:] Codes typically last for only 7 days. However, since you are a silver member, I will just generate a new one for you. [speaker001:] Thank you [speaker002:] Here's a new promo code for you to use: F6M8N Is there anything else you need today? [speaker001:] No, that is all [speaker002:] Okay, thank you and have a wonderful rest of your day. [speaker001:] Hello, how can I help you today? [speaker002:] Is it possible to change my expedited shipping to slower? I would rather not pay the extra fee. [speaker001:] Glad to help. May I have your full name please? [speaker002:] David Williams [speaker001:] thanks David. Give me a second. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] Account ID: IHRTZUCKAU Order ID: 5440231233 [speaker001:] Perfect. What is the shipping status of the order? [speaker002:] Oh darn, in transit. Didn't catch that. [speaker001:] Yes, it is too late. But your membership level might help the situation. What is your membership level? [speaker002:] bronze [speaker001:] The shipping date can't be changed, but I can add a credit back to your account for the shipping fee. does that sound good? [speaker002:] I would appreciate it, thank you [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] No, thanks again [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I want to make sure everything is okay with my order. [speaker001:] Sure, no problem. Can I please have your full name, account ID, and order ID? [speaker002:] Alessandro Phoenix GNGHRRLS4H 6073118193 [speaker001:] Thank you. Can you please provide me with more details about your question regarding your order? [speaker002:] sure. I ordered one item, but the email I got says I ordered two. But I didn't. [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Please give me one moment. Thank you for your patience. I've reviewed your order and it seems that we made a mistake and sent you an extra item. Can you please tell me the shipping status of the order? [speaker002:] oh. It says Delivered. But I haven't checked my mailbox today. [speaker001:] Ok, no problem. I've already removed the extra item from your order. Can you please contact us again to start the return process after you've received the package? [speaker002:] Yes I sure will. [speaker001:] Thank you. I sincerely apologize for the inconvenience. Is there anything else I can help you with today? [speaker002:] That's okay. I think that's it. Thank you. [speaker001:] Thank you. Have a great day! [speaker001:] Hi I need some help with the site [speaker002:] Welcome to AcmeBrands. How may I help? [speaker001:] I'm trying to view my shopping history but I forgot my username. Pretty silly, I know. My name is Joyce Wu [speaker002:] OK. I can help with that. Thanks Joyce, I have pulled up your account. What is your zip code and phone number? [speaker001:] my zip code is 77592 and my phone number is 896-5612 [speaker002:] Thanks. I was able to verify your ID. Your username is jwu1. It is your first initial followed by last name, followed by 1 Anything else I can help with? [speaker001:] Oh, I forgot completely. That's all I needed. Thank you so much. [speaker002:] You're welcome. Have a great day, Joyce! [speaker001:] hi how cna i help you? [speaker002:] i need to remove the second item from my order please i ordered the wrong size [speaker001:] sure What is your full name [speaker002:] Crystal Minh [speaker001:] Can i also have your account id and order id [speaker002:] CH5EBHUTSG 6236590897 [speaker001:] What is your shipping status please [speaker002:] Out for Delivery [speaker001:] What is your membership level [speaker002:] guest [speaker001:] since the item is out for delivery, you need to wait for it to come before you can get a refund please call us back when the item has arrived [speaker002:] I can do that [speaker001:] Can i help you with anything else [speaker001:] Hello [speaker002:] Hello and thank you for contacting AcmeBrands. How can I help you today? [speaker001:] My name is Chloe Zhang and I would like to now more about a pair of Guess jeans could you please help me out? [speaker002:] Yes, I can help you with that Chloe. What information would you like to know? [speaker001:] I would like to know more about the materials and more about the fit of the jeans [speaker002:] Alright, give me one moment to find that information for you. The jeans are 100% denim and have an inseam of 36 inches and and outseam of 42 inches. These jeans are meant to be tailored and may not be an exact fit for everyone. The precise fit information is on the inside tag of the jean. [speaker001:] Ok the information looks solid I guess I will make the purchase now thanks a lot for taking the time [speaker002:] Great! You're welcome. Is there anything else I can help you with? [speaker001:] no that would be all [speaker002:] I hope you enjoy the rest of your day. Good-bye. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I wanna buy a Calvin Klein jacket Tell me more about it [speaker001:] Sure! Can I get your name please? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman! Okay let me pull some information up about that jacket for you. Did you have any question in particular about the jacket or just want some information? [speaker002:] a dark one.. a black one [speaker001:] The jacket comes in many different colors. It's made of a blend of polyester, nylon, and tricot so it is windproof. It's also lined with cotton so it's very well insulated for colder weather. [speaker002:] cool [speaker001:] Did you need any other information on the jacket? [speaker002:] no [speaker001:] Okay. I'm glad I could help you today. Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] How much does tailoring cost? [speaker001:] One second while I check our knowledge base [speaker002:] I'm wondering about the guess jeans [speaker001:] If you are a bronze, silver or gold member, then tailoring is free. Tailoring for guests is also free if you have bought 3 or more pairs of jeans and have the associated reciepts. Otherwise, tailoring is $15 per pair with a free consultation. The len The length of these jeans is often quite long, so we recommend getting them tailored. [speaker002:] Ok, thanks! That's all I needed! [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Yes i would like to know what all the memebership levels are and what they intel please. Because ive been thinking about order some things [speaker001:] Our membership levels are Bronze, Silver, and Gold. [speaker002:] okay and what do each consist of? [speaker001:] Bronze memeber get promotional discounts and reduced shipping fees. Silver members get those benefits, can cancel orders at any time, and can allow our agents to conduct purchases for them. Finally, Gold members receive unlimited refunds, priority id disputed transactions, and all of the other aforementioned benefits. Memberships last one year from time of activation. [speaker002:] Great! thank you so much for helping me understand better [speaker001:] Do you have any other questions you'd like to ask us about? [speaker002:] That will be all [speaker001:] Have a great day. [speaker001:] Hello [speaker002:] Welcome to AcmeBrands. How May I help? [speaker001:] I have signed up for a premium subscription shopping service, which offers benefits such as expedited shipping and special discounts. I have questions about the status of your subscription because you want to keep your subscription [speaker002:] OK. You have a question about your subscription? You want to know the status? [speaker001:] Yes [speaker002:] OK. Let me get your full name and account ID [speaker001:] Name: Norman Bouchard Account ID: 1KPGNFGQAJ [speaker002:] Thanks, I have pulled up your account. I will now need your order ID [speaker001:] Order ID: 0993320094 [speaker002:] Thanks. I have verified your id. Your subscription is active. The amount paid has been received. Anything else? Use the link if you want to check in future. [speaker001:] I would like to know when the annual fee is due I would like to pay this fee if it is today [speaker002:] OK. Let me check into that. Due on the 15th Anything else? [speaker001:] Good afternoon, how can I help you today? [speaker002:] I regret to inform you that I may have broken your website. [speaker001:] I'm sure you didn't break it, but I want to help you fix it! What seems to be the problem? [speaker002:] All I see is a spinning wheel when I try to search for something. [speaker001:] Is it just the search that isn't working? Or is the whole site slow? [speaker002:] Just the search, I think. [speaker001:] There are a few things we can try to fix that. Can you try logging off and then logging back in? [speaker002:] I still just see the spinning wheel [speaker001:] Can you clear the cookies on our computer? If you don't know how to do that just let me know. [speaker002:] That worked perfectly. Now I can see my jeans! [speaker001:] Oh, I'm so glad! Is there anything else you need today? [speaker002:] That's all. Thanks for the help! [speaker001:] Thanks, you have a great day! [speaker001:] Hello! How may I help you? [speaker002:] I ordered some jeans and need to return them, they are the wrong size [speaker001:] Okay, I can help you with that. Can I get your full name or Account ID? [speaker002:] Norman Bouchard [speaker001:] Thank you. To validate your order, can I get your username, email address, and Order ID please? [speaker002:] normanbouchard421 normanbouchard421@email.com 8572716742 [speaker001:] Thank you! What is your membership level? [speaker002:] Guest [speaker001:] When did you purchase the item? [speaker002:] 2019-07-07 [speaker001:] Okay, do you have your original receipt? [speaker002:] no my dog ate it [speaker001:] I am sorry to hear that. Unfortunately, you the order is not eligible for return. Guests can only return items within 30 days of purchase or if they have a receipt. Is there anything else I can help you with? [speaker002:] that is too bad no [speaker001:] Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] hi, i am trying to check on an order i placed but i can't get into my account online [speaker001:] Let me help you with that. [speaker002:] it seems i have forgotten my username ok great [speaker001:] Could I have your full name or account id? [speaker002:] Rodriguez Domingo [speaker001:] Could I have your zip code, phone number, and email address? [speaker002:] 68959 Phone Number: 114-6288 email is bye88bird@gmail.com [speaker001:] Thank you Your new username is rdomingo1 Can I help you with anything else? [speaker002:] ok perfect nope that was it thank you [speaker001:] Have a good day. [speaker001:] Hi! How can I help today? [speaker002:] Hello, I am thinking about buying a coat but I will be traveling up North and I need it too be warm especially in windy conditions, can you help me with this today? [speaker001:] Yes, I can look at that for you. [speaker002:] Thank you [speaker001:] Our jackets are wind proof which means the you will have a shield from the wind hitting your body. The jacket also insulates your body from the cold making the jacket perfect for cold climates [speaker002:] Is it hooded as well? [speaker001:] Yes it is hooded [speaker002:] Perfect thank you so much for the information [speaker001:] You're Welcome! Do you have any other questions today? [speaker002:] Have a good day [speaker001:] you too [speaker001:] Hi, thanks for waiting. How can I help you? [speaker002:] Hi. My name is Crystal Minh. I would like to view my shopping history, but I seem to have forgotten my username. [speaker001:] I can pull that up for you. Can I get your zip code as well as either a phone number or e-mail? [speaker002:] Zip is 16890. Email is crystalminh781@email.com [speaker001:] Thank you. Your user name is cminh1 [speaker002:] Great. Thanks for the help. [speaker001:] No problem. Did you need anything else? [speaker002:] That is all for today. [speaker001:] Great. Have a good night! [speaker001:] hellllllllp [speaker002:] Hello, thank you for contacting us today. How may I help you [speaker001:] this item came with a huge stain on it [speaker002:] Oh no I'm so sorry! Let's see if I can get a return set up for you. [speaker001:] thank you [speaker002:] Could you tell me your full name so I can pull up your account? [speaker001:] crystal minh [speaker002:] Thank you Crystal. I'll also need to validate the purchase. could you provide me with your Username, Email and Order ID please? [speaker001:] cm726801 cm726801@email.com 7241925957 [speaker002:] Great, everything looks good. What is your membership level? [speaker001:] except this jacket lol silver [speaker002:] Haha. Alright and what was the purchase date? [speaker001:] 3-5-20 [speaker002:] Awesome, let's get this return setup for you. One second While I note the purchase date. I'll be sending you a shipping label so could you provide me with your full address please? [speaker001:] 74801st ave, san lima, ca 50052 [speaker002:] Alright, and how would you like ot make the return. In store, By mail, or at a drop off center? [speaker001:] mail please [speaker002:] Okay, everything is set and the shipping label is on it's way. Was there anything else I could help you with? [speaker001:] no thanks, thank you for your help [speaker002:] Not a problem. Thank you for shipping with us. Have a great day! [speaker001:] Hello, thank you for contacting us today. How can I help you? [speaker002:] Hi, I'm trying to find a pair of boots on your website but my searches keep turning up random results When I try searching boots I get housewares instead [speaker001:] That's pretty odd. Lets see if we can try some troubleshooting to get the problem fixed. Could you first try logging in and out to see if that fixes anything? [speaker002:] Okay, give me a minute Just tried that [speaker001:] any luck? [speaker002:] It doesn't look like it [speaker001:] Alright, another problem that may be happening is some corrupted cookie data so lets try clearing your cookies to see if that helps [speaker002:] Okay I'll try it [speaker001:] On your broser there should be a more details button. You'll find that option there. [speaker002:] Oh I think that worked [speaker001:] Awesome. I'm glad we were able to figure it out! Was there anything else I could help you with today? [speaker002:] No, that's all Thank you [speaker001:] Thank you for shopping with us, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] My promo code I got 5 days ago doesn't work. I want touse it for my order 8517778360 [speaker001:] Okay, give me a second and I'll have everything I need to help you What's your first name [speaker002:] Chloe Zhang cz081371 silver member [speaker001:] Let me check the system to see what the issue is [speaker002:] ok [speaker001:] Are you sure you typed the code in correctly? The system is telling me that the code you have on file is still valid [speaker002:] i am certain because I have done it multiple times and copy pasted [speaker001:] No worries then. I'll whip you up a new one real quick! [speaker002:] Great! [speaker001:] Your new promo code is JE711 Is there anything else I can do for you today? [speaker002:] Great. No, I'm good. [speaker001:] Wonderful, have a great day! [speaker001:] Hi! how can i help you [speaker002:] I have a question about an order I made [speaker001:] sure, what can i help you with [speaker002:] I just got the confirmation and it said it was for next day delivery but I didn't want to pay the shipping price for it I want to make sure it was regular delivery with no shipping charge [speaker001:] What is your full name, account id and order id [speaker002:] Joyce Wu E7PTRCZ9HH 1970076075 [speaker001:] What is the shipping status of your order? [speaker002:] It says order received [speaker001:] What is your membership level [speaker002:] guest [speaker001:] I can delay shipping date. Your order has been updated until next week and you will pay no shipping cost [speaker002:] ok that's great [speaker001:] do you need anything else? [speaker001:] Hello, thank you for contacting AcmeBrand today. How may I help you? [speaker002:] Hi I want to check a shipping issue because the cost of shipping was too high. [speaker001:] Not a problem. I'll be happy to look into that for you. Could you provide me with your Full name please? Hello, are you still there? If you don't respond soon I'll have to make the chat as incomplete. [speaker002:] Name: Chloe Zhang [speaker001:] Thank you Chloe, Let me pull up your account. Alright, now can I have your Username, Email and order ID so i can validate the purchase? [speaker002:] Username: chloez75 Email Address: chloez75@email.com Order ID: 6787503245 [speaker001:] Alright I was able to validate the purchase. Could you also tell me the shipping status? [speaker002:] Order Received [speaker001:] Great. Since the status is order received I can go ahead and waive the delivery fee for you. Was there anything else I could help you with today? [speaker002:] No but thank you [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] i want to know more about a shirt that i really olike does the michale kors shirt shrinka fter washing? [speaker001:] I would happy to find the answer. Just to verify this is a Michael Kor's shirt correct? [speaker002:] yes [speaker001:] Given the fabric, is is possible the shirt may shrink; however, to avoid you should wash in cold water only. Did you have any other questions? [speaker002:] that is all! [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how may I help you today? [speaker002:] Hi I would like to pay the subscription free I signed up for so as to keep it active Subscription fee* [speaker001:] I see so you would like to keep renewing the subscription, is that correct? [speaker002:] Yeah. [speaker001:] Of course, may I have your full name or account ID? [speaker002:] Norman Bouchard Account ID: PZUTJEPJ9B [speaker001:] And to verify your identity may I have your Order ID as well? [speaker002:] Order ID: 7559898673 [speaker001:] Thank you for that. The fee for the year is $99. Would you like to pay all of it or partial? [speaker002:] Do I get a special discount for paying all at once? [speaker001:] Sadly, no it is a one time fee. [speaker002:] No extra advantage for paying the full amount [speaker001:] Again, sadly no. [speaker002:] Okay then... I will pay the full amount [speaker001:] Do you have your credit card number handy? If you do not, I can use the one already associated with the account. [speaker002:] Yeah. Use the one associated with the account [speaker001:] Very good. One moment while I enter this for you. [speaker002:] Thanks [speaker001:] And there we go, your subscription has been renewed! [speaker002:] Thanks a lot [speaker001:] Is there anything else I can do for you today? [speaker002:] No. I'm good [speaker001:] You have a wonderful rest of your day! [speaker001:] Hello, thanks for contacting AcmeBrands. How can I help you? [speaker002:] I like to cancel my order. The shipping is 30 dollar for 89 dollars jean. [speaker001:] Ok, sorry to hear that, but I'll be happy to help. Can I get your full name or account ID please? [speaker002:] My name is Joseph Banter and my ID is S3AFDIJJZ2 [speaker001:] Thank you. Can I get your username, Email address, and order ID please? [speaker002:] My username is josephb0. Email address is josephb0@email.com and my order ID is 1169549129 [speaker001:] Thank you very much. Could you tell me what the current shipping status shows on your order? [speaker002:] It says "'Out for Delivery'". [speaker001:] Ok, thank you. Since it is already out for delivery, the best I can do is offer you part of the shipping fee as a refund. Would you like me to do that? [speaker002:] Yes. [speaker001:] Alright then, give me one moment to refund that to your account. Ok, I went ahead and input that refund into the system. Was there anything else I can help you with today? [speaker002:] Nothing else. [speaker001:] Ok then, we do apologize for the inconvenience! Have a great day! [speaker001:] HI, what can I do for you? [speaker002:] Hi there, i'm having trouble adding things to my cart. It doesn't seem to be updating [speaker001:] Okay, I can help you troubleshoot, Try refreshing the page first. [speaker002:] Hmm, I just tried that. Still isn't working. Other ideas? [speaker001:] log out then back in [speaker002:] Ok, I've logged out and am back in, still isn't working [speaker001:] Can you see if the item is still in stock? [speaker002:] I will check It looks like it is out of stock, I forgot to check! [speaker001:] Oh no worries, sorry it is out of stock Check back as things are stocked every week Is there anything else I can do for you? [speaker002:] Ok, I will do that for sure. That is all for today. Thank you for your help! [speaker001:] Have a great day! [speaker001:] i would like to make a purchase but can't do it since my credit card keeps being rejected [speaker002:] Let's help with that. First let's try logging in and out and then trying the card again, please. [speaker001:] ok will try this now still not working [speaker002:] Could you try it again but first refresh the page? [speaker001:] going to try this now ok it is working now [speaker002:] Great! Did you need anything else? [speaker001:] that is all. thank you. [speaker002:] Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Every time I search for a result I get 0 results [speaker001:] Ok, I can help with that So the website search isn't working, correct? [speaker002:] yes [speaker001:] I will tell our website team now so they can get to work on it [speaker002:] thanks [speaker001:] Next, can you try logging out of your account and then logging back in? This can sometimes fix the issue [speaker002:] O.k. I tried that but I'm still getting 0 results [speaker001:] ok Can you try clearing the cookies from your browser? I can explain how if you need me to. [speaker002:] Is it in my settings? [speaker001:] yes it's in your settings [speaker002:] Ok. I found it. That worked!! I am seeing results now [speaker001:] ok great! Can I help with anything else? [speaker002:] Thanks for you help, that's all I needed. [speaker001:] Have a great day [speaker001:] Hi [speaker002:] Hi! How may I help you? [speaker001:] I have an issue and I need your help I have to go to a conference for work [speaker002:] Sure! I would be happy to help [speaker001:] It doesn't end until 6 pm But I also want to shop today Do you know when the store that's closest to me closes? I want to know if I have time to shop there today [speaker002:] Let me look into that for you. Where are you located? [speaker001:] I'm in Raleigh California I need to buy a new outfit for a big wedding that I'm attending [speaker002:] The local store near you is open from 8am to 11pm. You can go after your conference And always remember the website is 247 [speaker001:] Oh great!!! [speaker002:] Anything else I can help with today? [speaker001:] So it will be open for several hours after my work event That's good news No, I don't think so I just wanted to know about the store [speaker002:] Great! Thank you for contacting us today. Have a great day! [speaker001:] Hi, welcome to AcmeBrands, how may I help you? [speaker002:] Hi, I just want to know the benefits of premium membership [speaker001:] OK, that's easy to do. Are you already a member? [speaker002:] yea, I just got an email saying that I joined the Bronze level How did I get that? [speaker001:] Well, membership cannot be bought directly, so you didn't pay for it Instead, it is earned based on your shopping habits in the past year To get into Bronze, you spent over $500 shopping online at AcmeBrands [speaker002:] Oh, yea That's right, I bought a lot of stuff a few weeks ago and also during Christmas So combined that probably pushed it over the edge And what do I get? [speaker001:] Sure, as a Bronze member you save on shipping fess and receive occassional promo codes for discounts You will also be inivited to the annual holiday extravaganza with open bar and free flights from anywhere within the continental US [speaker002:] whoa, that's a bit unexpected when is the party this year? [speaker001:] it's always in June, so coming up soon you should be getting another email in your inbox [speaker002:] amazing! [speaker001:] is there anything else I can help you with? [speaker002:] That's it, I'll come back with more questions [speaker001:] ok, have a wonderful day [speaker001:] HI [speaker002:] Good afternoon, how can I help you today? [speaker001:] I tried to buy things, but my cart is not updating when I add items to it [speaker002:] There are several things we can try to fix this issue. Who am I speaking with today? Can you try refreshing the page? [speaker001:] Name: Alessandro Phoenix I tried that, that did not work [speaker002:] The next thing to try Alessandro is to log out of your account and then log back in. That often fixes the issue. [speaker001:] I just tried that, I am able to add items now, that works, thanks you [speaker002:] I'm so glad that worked! Did you need anything else today? [speaker001:] No thank you for your help [speaker002:] Thanks, have a great day Alessandro. [speaker001:] Hello. I am really upset with your site I need help [speaker002:] I'm sorry to hear that. What trouble are you having? [speaker001:] Your site is sooooooooooo slow It's really annoying I basically can't use the site at this point Can you help me fix it? [speaker002:] Yes, I'd be glad to. Let me write up a report and send to our website team and then I'll walk you through some steps. [speaker001:] okay [speaker002:] Can you try logging out and back in again? [speaker001:] Okay That didn't work It's still really slow [speaker002:] No worries. Can you close all tabs and any programs running? [speaker001:] Yes I will do that [speaker002:] Did that help? [speaker001:] No It's still broken [speaker002:] Sorry, I can make the purchase for you. [speaker001:] Okay that would be fine [speaker002:] I will need your credit card and expiration date. [speaker001:] I want to buy your $64 guess jacket Can you use the card that's on file, please? [speaker002:] You are all set and can expect your order soon. I apologize for the inconvenience. What else can I help you with? [speaker001:] Hello. How can i help you today? [speaker002:] omg why was the wait so long [speaker001:] Hello. How can i help you today? [speaker002:] can you check my subscription status [speaker001:] I would be more than happy to help you Can you tell me a little bit more about what your looking to know about your subcription? [speaker002:] I want to know if there is any amount due I want to make sure that my subscription doesn't expire hello? [speaker001:] Okay Can I get your full name and Account ID? [speaker002:] Alessandro Phoenix CWPST3QUBB [speaker001:] I've got your account pulled up Can I get the order ID for your subscription as well [speaker002:] yea 5600245385 [speaker001:] Alright thanks. Okay it looks like you have $49 due [speaker002:] Ok, can I pay for that now? [speaker001:] Yes. Also I've included a link for you to access your account and view your due payments in the future [speaker002:] ok thank you [speaker001:] Is it alright if I use the payment method on file to pay your past due amount? [speaker002:] yes [speaker001:] Great Your bill has been payed is there anything else I can help you with? [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi there [speaker001:] Hello! How may I help you today? [speaker002:] I am signed up for a premium subscription shopping service with your company I would like to pay the subscription fee [speaker001:] Sure thing, I'll be glad to help you with that. Your full name, please? [speaker002:] Joseph Banter [speaker001:] May I please get your Account ID and Order ID? [speaker002:] Account ID: Y2IDTA3WTC Order ID: 2116243279 [speaker001:] Perfect, thank you Joseph. Our standard subscription fee is $99 per year. How much would you like to pay toward your subscription at this time? [speaker002:] I would like to pay the full amount please [speaker001:] Would you like to use a new credit card for your payment? Alternatively, I can charge the amount to the card you currently have on your account with us. [speaker002:] The card you have on file thanks [speaker001:] You're all set, Joseph! Your account has been paid in full. Is there anything more I may help you with today? [speaker002:] that'll be it [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, thank you for contacting us today. How can I help you? [speaker002:] Hi there! I would like to know about your return policy. [speaker001:] Sure thing, let me pull up that information for you. Alright, policies are a little different depending on your membership level. [speaker002:] Ok, I'm a silver member. [speaker001:] Great and thank you for being a silver member. With your membership level You can make returns on items purchased within the last 6 months. Some exceptions apply such as having the physical receipt available or having the original packaging as well. [speaker002:] Well, does it matter what kind of product I can return. Like I want to return a jeans I bought. [speaker001:] Nope, all Items purchased from us are allowed to be returned as long as the policy allows for it. Were you looking to make a return today or just inquiring about the policy? [speaker002:] Thanks for the info. That's all I wanted to know. Just inquiring about the policy. [speaker001:] Alright, was there anything else I could help you with? [speaker002:] Thanks again, bye. [speaker001:] If you have any further questions feel free to contact us again. Thank you for shopping with us and have a great day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hi there, I want to upgrade to overnight delivery because I want my order as soon as possible. [speaker001:] Can I have your full name or account ID please? [speaker002:] Account ID: E99BOANWZ8 [speaker001:] Can I have your full name and order ID please? [speaker002:] Chloe Zhang Order ID: 9598568225 [speaker001:] And what is the shipping status of your order? [speaker002:] In Transit [speaker001:] Unfortunately, because your order has already been shipped I won't be able to upgrade you to overnight shipping. However your order should arrive by tomorrow anyway. Is there anything else I can help with today? [speaker002:] oh okay that's great no, that'll be it thanks for your help [speaker001:] Great, thank you and have a wonderful day! [speaker001:] Hi how can I help you [speaker002:] Hi I keep trying at add an item to my cart, but the cart is not updating. [speaker001:] OK let's see what we can do. First please try refreshing the page and adding the item again [speaker002:] ok, that did not work. [speaker001:] OK now look at te bottom left of the page, does it say the item is out of stock? [speaker002:] No, it doesn't [speaker001:] OK now try logging out and back in again [speaker002:] Okay, that worked! [speaker001:] Great! Anything else? [speaker002:] That is all! [speaker001:] Have a nice day [speaker001:] Hi, how can I help you? Hello? [speaker002:] Hello I am looking to find out the benefits of a premium membership [speaker001:] Sure, to begin all premium members are invited to the annual holiday party. It has an open bar, and flights are free from anywhere in the US. Bronze members save on shipping and receive promo codes often. Silver members in addition to those benefits, can have agents make purchases for them and can cancel orders whenever. Gold members get all of that, plus unlimited refunds. Gold members are always right in purchase disputes. [speaker002:] That's good! I am looking at it for the purchasing aspect of it. I do not like to pay shipping cost. [speaker001:] I would highly suggest you sign up for a membership then, the benefits are great! [speaker002:] Is there a big cost difference between levels? [speaker001:] Well a gold membership will run you about three times as much as a bronze membership. If you just want to save on shipping, I would suggest a bronze membership. [speaker002:] Does the bronze com with discount codes? [speaker001:] Yes, you get discount codes pretty often. [speaker002:] Ok, thank you for your help! [speaker001:] No problem, have a nice day. [speaker001:] Hello [speaker002:] Hello, how can I assist you today? [speaker001:] I am really stressed out right now. I am a mother and my children at home because our school is closed [speaker002:] Oh no! That is not what I like to hear. What is the problem? [speaker001:] So I am really struggling Today I tried to check my order but I couldn't get into my account I completely forgot my password! [speaker002:] Oh, that would be very stressful. I am so sorry. I don't know that we sell what you need for that problem... [speaker001:] Can you please help me? [speaker002:] But I can help you find your password! [speaker001:] I know, I know Yes, that would make things so much better! [speaker002:] Can I please get your full name or Account ID? [speaker001:] Alessandro Phoenix [speaker002:] Do you have your username Alessandro? [speaker001:] alessandrop461 [speaker002:] For security reasons I can't look up your password, but I can generate a new one for you. Do you have your Pin Number? [speaker001:] That would be fine I do It's 447077 [speaker002:] Great, your new password is m6ntu7ugdxj [speaker001:] Thank you! I'm entering it right now It's good! I am back in my account Thanks for helping me! One less thing on my to-do list [speaker002:] That will get you in to your account, now you just have to get help with those kiddos!! [speaker001:] I know!!! I do! [speaker002:] But is there anything else I can do for you today? [speaker001:] I need the schools to open again:] That's it You've been a big help [speaker002:] Thanks Alessandro, you take care of yourself and have a good day! [speaker001:] Hello how can I help you today? [speaker002:] hi, i need to change my shipping details so i can receive my items at the new address [speaker001:] Give me a moment and I'll have everything I need to help with that [speaker002:] ok [speaker001:] Can I ask your first name? [speaker002:] Norman [speaker001:] And last? [speaker002:] bouchard [speaker001:] What's the shipping status of your order? [speaker002:] shipped if you could just cancel the order for me [speaker001:] Okay then. I was going to say, hahaha [speaker002:] great [speaker001:] Can I have your username, email, and order ID? [speaker002:] normanb6, normanb6@email.com, 9942694085 order id [speaker001:] And just to be sure, you'd like the order cancelled? [speaker002:] yes [speaker001:] Okay, it's done. You shouldn't have to worry about it anymore [speaker002:] ok thank you! [speaker001:] Is there anything else I can do for you [speaker002:] nope thats it [speaker001:] Well have a great day! [speaker001:] Hello. I would like help with a refund, please [speaker002:] Hi. I can look into that for you. [speaker001:] Great! [speaker002:] May I start by getting your full name? [speaker001:] Sanya Afzal [speaker002:] Ms. Afzal, what is the issue with the refund? [speaker001:] So here's the thing I bought these jeans because I was going to go camping but I changed my mind about that [speaker002:] That happens. [speaker001:] Can you help me get a refund before they ship? [speaker002:] Let me check for you, just one moment. [speaker001:] Okay [speaker002:] Can I get the shipping status on that order? [speaker001:] Let me see... My account says "in transit" [speaker002:] got it. I need a few more details to pull up your order. Can I ask for your username, email address and Order ID? [speaker001:] safzal08 safzal08@email.com 8727224962 [speaker002:] Okay, let me just remove that item from your order. [speaker001:] Oh good It's the $59 Guess jeans [speaker002:] Got it. The order is updated and those jeans have been removed from your order. [speaker001:] Great! [speaker002:] Is there anything else that I can help with today? [speaker001:] Will I also get my $59 refund? [speaker002:] Yes, that refund will show up in your account. [speaker001:] Great Thank you for doing this. I don't need anything else [speaker002:] Is there anything else that I can help with today? [speaker001:] That's it [speaker002:] Thanks for being an Acme customer, have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I have forgotten my username, can you help please [speaker001:] Absolutely. Can I get your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez. I'll just need to verify your identity quickly. Can I get your zip code and phone number please? [speaker002:] 96807 002-4271 [speaker001:] Perfect! Okay Rodriguez I have your username here. It is just rdomingo1. Can I help you with anything else today? [speaker002:] No, that is all. Thank you! [speaker001:] Thank you and have a great day! [speaker001:] hello [speaker002:] Hello. How can i help you today? [speaker001:] I am interested in buying these Guess boots do these have regular width or wide width? [speaker002:] Let's find out! So our boots are 16 of an inch wider than the regular width [speaker001:] hmm might be too wide for me you don't have any in regular width? [speaker002:] All our boots follow that standard [speaker001:] oh ok I guess I will find a different brand [speaker002:] Okay Is there anything else I can do for you today? [speaker001:] no that was all hello? [speaker002:] okay what else can i help you with [speaker001:] I already answered that [speaker002:] I apologize I thought I read that was not all Have a great day! [speaker001:] Hello, how can i help you today [speaker002:] Hi...I would like to know it you can stitch names on clothes people buy [speaker001:] Yes you can stitching will cost 30 cents a character for the first 15. 20 Cents per for the first 15. and 10 cents per for any additional. [speaker002:] Thank you so much! I will do that for my husband's birthday. [speaker001:] No problem, is there anything else i can help you with? [speaker001:] Hello and welcome to AcmeCorp. How can I help you today? [speaker002:] hi I would like to have an item returned [speaker001:] Sure I'll be happy to help you with the return. Can I have your full name please? [speaker002:] Joseph Banter I'm returning cause I found a stain on the shirt [speaker001:] Next, I need to validate the purchase. Can I have your Username, email address, and order ID? Thanks for telling me the reason for the return. [speaker002:] josephbanter120 josephbanter120@email.com the order ID: 7751691550 [speaker001:] Thanks for that. May I have the purchase date for the item and your membership level? [speaker002:] 2020-02-29 [speaker001:] Thanks and are you a guest, bronze, silver, or gold member? [speaker002:] I'm a bronze member [speaker001:] Thanks, you qualify for a return as a loyal bronze member. As we'll be printing out a shipping label, I need your full address please. [speaker002:] Thanks. 2286 Lexington Ave La Fayette, WA 43461 [speaker001:] Where would you like to return your package from, By Mail, In Store, or at a drop off center? [speaker002:] Would prefer mail [speaker001:] Great, it's all taken care of now. Just print out the label and return by mail. Is there anything else I can help you with today? [speaker002:] No. that's all. Thanks [speaker001:] You're welcome, have a nice day! [speaker001:] Hi, there. How may I help you? [speaker002:] Hello I have been waiting for a $40 credit from my last purchase but my last email does not show a credit has been applied, can you check this please [speaker001:] Yes, I sure can. May I have your name please? [speaker002:] Joseph Banter [speaker001:] May I have your Username, email address, and Order ID? [speaker002:] I don't have any of that available, would an address work? [speaker001:] Just to verify, you are checking for the status of your refund, correct? [speaker002:] Yes I don't see the $40 in credits [speaker001:] I have generated a promo code worth $40 in credit for you. 7YJXS [speaker002:] Oh thank you I appreciate that [speaker001:] You're welcome. Can I help you with anything else? [speaker002:] Nope I'm all set, have a good day [speaker001:] Have a great day! [speaker001:] Hello. Thank you for contacting the client support, how may I help you today? [speaker002:] Hi, what is your return policy? [speaker001:] I'd be happy to look into that for you. May I start by getting your full name? [speaker002:] Yes, Norman Bouchard [speaker001:] One moment, Mr. Bouchard while I bring up our return policy. [speaker002:] Thanks [speaker001:] Our return policy depends largely on your membership level. Gold members get unlimited returns, Silver members have 6 months to return items and bronze members have 90 days to return purchases. Guests have a 30 day return period. [speaker002:] Ok I am just a guest at this time [speaker001:] So then, that's a 30 day return period. Does that answer all of your questions today? [speaker002:] 30 days? ok great, sizes vary for me and I need to buy some clothes for a vacation, but I might need to return them and exchange for another size [speaker001:] okay, you certainly can do that as long as you stay in the 30 day period! Is there anything else that I can help you with today? [speaker002:] wonderful, thank you tons [speaker001:] We appreciate you shopping with us, have a great vacation! [speaker001:] Hi! How may I help you? [speaker002:] Hi. I have been trying to search on your site but the search bar just doesn't seem to be working. [speaker001:] I see, let's try a few things to see if we can fix it. [speaker002:] ok [speaker001:] First, could you try logging in and out and then searching again? [speaker002:] yes give me a second ok, nope that didn't work [speaker001:] I see, if you go to your browser and go into "More Details" there should be an option to clear cookies. Could you try that, and then search? [speaker002:] Ok, i see it. I'll give it a shot. I think that worked! [speaker001:] Excellent! I'm glad. Will there be anything else today? [speaker002:] nope that is it, thank you. [speaker001:] Have a great day! [speaker001:] Hi, there! How may I help you? [speaker002:] Howdy, I got the premium subscription here and I need to check on the status of it [speaker001:] Okay, what is your full name? [speaker002:] My name is Chloe Zhang You got me in the system? [speaker001:] Yes, I've just pulled up your account. [speaker002:] That's great [speaker001:] Are you a Gold, Silver, or Bronze member? [speaker002:] Gold I'm trying to find out how much I owe to keep my status active [speaker001:] Okay, I can check the system for that. [speaker002:] Superb [speaker001:] May I have your Account ID and Order ID? [speaker002:] My account ID is F8BVPB9OP3, and the order ID is 5564555619 [speaker001:] Your payment of $55 was due yestarday, so your status is not active. [speaker002:] Oh no, can I pay that off to get it back please? [speaker001:] Yes, I can do that for you. [speaker002:] Great, so I'm back in business then? [speaker001:] Yes, you are. I am going to send you a link so that you can check your status in the future. [speaker002:] Cool, thanks so much [speaker001:] You are welcome. Do you have your Username to log in? [speaker002:] Yes, I do. Thank you! [speaker001:] Wonderful! Can I help you with anything else today? [speaker002:] That's it, thanks very much [speaker001:] Have a great day! [speaker001:] Hello. How may I assist you? [speaker002:] HI I want to check status of my account as my subscribtion was added [speaker001:] What is your full name, please? [speaker002:] Albert Sanders [speaker001:] And did you want to have it added, or no? [speaker002:] no, I do not want it added, but I think it has already been added, if it was, I want a refund the refund should be $40 [speaker001:] Okay, can I have your account and order IDs please? [speaker002:] I do not have those information should you not have it using my name? [speaker001:] Okay, and how did you find out about the subscription being added? [speaker002:] I heard from my spouse [speaker001:] I think you or your spouse may have misheardmisread something. You were not charged for a subscription. [speaker002:] all right, I will double check my bank account to confirm. Thanks [speaker001:] Okay, great. Can I help with anything else today? [speaker002:] no, that is all [speaker001:] Thanks! Have a good day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I bought a Jeans. I need bill. Could you send me my address, please. [speaker001:] Are you wanting to find out whether we have the correct address? [speaker002:] My username is nb115510 [speaker001:] Thanks! May I have your full name as well? [speaker002:] No I need invoice. I lost Norman Bouchard [speaker001:] May I have your email address and order ID? [speaker002:] Email Address: nb115510@email.com I have no Order ID, sorry [speaker001:] Okay. Are you looking for information about your subscription? I'm not sure that I can send you another copy of the invoice but I will keep looking. [speaker002:] Oh thank you [speaker001:] What is your account ID? [speaker002:] nb115510 and I want another copy of the invoice. [speaker001:] I am speaking with my supervisor, please hold for a moment. [speaker002:] OK [speaker001:] I'm sorry, I am not able to access the system that allows me to send out another copy. Is there anything else you need? [speaker002:] Ok, No [speaker001:] I apologize I wasn't able to help. Have a nice day. [speaker001:] I need to update the phone number on my account [speaker002:] I can help with that! Can I get your account ID or full name? [speaker001:] Norman Bouchard [speaker002:] What is the current phone number on the account? [speaker001:] 024] 709-7204 [speaker002:] Thank you.Can you please provide 2 of these other items to verify your identity: zip code, PIN Number, Username, Password, Email, or Order ID? [speaker001:] PIN: 513288 user name: normanb8 Email Address: normanb8@email.com [speaker002:] Thank you, I've verified your identity. What is the new phone number you'd like to add to the account? [speaker001:] 709-7205 thank you! [speaker002:] I have updated this in the system! Is there anything else I can help you with? [speaker001:] nope, thank you! [speaker002:] Have a great day! [speaker001:] Hello, how can i help you today? [speaker002:] hi, I want to return the item below it is a calvin klein shirt [speaker001:] Okay sure, can i get the reason for return your full name and your account ID please [speaker002:] it has a stain. My full name on the order is: Alessandro Phoenix [speaker001:] okay could i get your username email adress and order id to verify the purchase [speaker002:] there is no account id, I have user name and order id Username: aphoenix858 Email Address: aphoenix858@email.com Order ID: 1268088358 [speaker001:] okay one moment please. What is your membership level? [speaker002:] Gold [speaker001:] Okay great you can refund it no matter the purchase. How would you like to do your return in store at a dropoff location or by mail [speaker002:] by mail for now, there is social distancing and all [speaker001:] Of course, i am going to give you a shipping labe to print out, could i have your adress city state and zip code please [speaker002:] Address: 1534 Primrose Ave La Fayette, WA 70895 [speaker001:] Okay we have sent the shipping label to your email is there anything else i can help you with today? [speaker002:] no, that is all thank you [speaker001:] Okay great, have a nice day [speaker001:] Hi, I just wanted to buy this shirt but when Iwent to check out it says out of stock? But it was just in my cart?? [speaker002:] Hi, I'm sorry to hear about that issue. Sometimes our clothing sells out pretty quickly. I will look into this for you. What is your full name? Are you still there? [speaker001:] It is David Williams [speaker002:] And what was the brand of shirt you were trying to buy? [speaker001:] Michael Kors [speaker002:] Okay, I am writing a report to our purchasing department to make them aware of this issue. Hopefully they will get that back in stock quickly for you! [speaker001:] thank you [speaker002:] You're welcome. Is there anything else I can help you with today? [speaker001:] nope [speaker002:] Okay, have a great day! [speaker001:] Hello, how can i help you today [speaker002:] HI! I am having trouble making a purchase. Every time I add an item to the cart, it doesn't update Am not sure what is happening here [speaker001:] Lets see if we can fix that, to start could you make sure the item you are trying to buy is in stock. It should say on the bottom left of the page [speaker002:] Sure Yes it is [speaker001:] Okay, next could you try logging out of your account then logging in and trying to add it again [speaker002:] Sure. Let me try that It worked. Thank you Guess that was it [speaker001:] Okay glad to hear it. Is there anything else i can help you with today [speaker002:] That is all. Thank you for your help [speaker001:] No problem, have a nice day [speaker001:] Hello, how can i help you? [speaker002:] Hi, I want to return this coat. I don't really like it. [speaker001:] Has this coat shipped out yet? Or have you just placed the order? [speaker002:] No, I just ordered [speaker001:] Okay I will cancel your order and issue refund. Can I get your name please. [speaker002:] Chloe Zhang [speaker001:] Now i need to validate purchase for that i need your username, email and order id. [speaker002:] Email Address: cz514764@email.com cz514764 username Order ID: 9686716336 [speaker001:] Thank you! now how would you like to receive your refund? [speaker002:] Back to my credit card please [speaker001:] and how much was the item you got? [speaker002:] $49 [speaker001:] Okay I have issued a refund for you and the item has been canceld. [speaker002:] thanks [speaker001:] Can i help you with anything else? [speaker002:] no, I'm good. bye now! [speaker001:] Have a great day. [speaker001:] Good afternoon, how can I help you today? [speaker002:] If I get this guess Shirt for $69.00. how do I remove pasta sauce from it? I'm a messy eater. [speaker001:] I can look up washing instructions for you. May I ask who I am speaking with? [speaker002:] Alessandro Phoenix [speaker001:] Thanks Alessandro, just one moment please. You can wash the shirt normally. But if it stains soak the shirt in cold water for a bout a half hour and then scrub and then put in the wash. [speaker002:] O.k. that's good to know, because I'm terrible with white clothing. Maybe I need a bib. Thank you [speaker001:] I have the same problem! Is there anything else I can do for you today? [speaker002:] No, that's all. You've been so helpful. have a nice day [speaker001:] I'm glad I could help. You have a great day too! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you today? [speaker002:] i have a problem to buy my cart is not updating when i add the item into it [speaker001:] I understand you are having issues with your online cart. I can help with that. [speaker002:] ok very good i am all ears? [speaker001:] Can you try to refresh the page and add the item again? Can you let me know if that solves your problem? [speaker002:] ok i will do the refresing page [speaker001:] If that does not solve the issue,I have a few others things we can try. [speaker002:] ok thanks that help very much [speaker001:] Great, is there anything else I can assist you with today? [speaker002:] thats all thank you very much [speaker001:] Thank you and have a great day! [speaker001:] Hello [speaker002:] The delivery time of my order is wrong. It must be changed. [speaker001:] May I have your full name? [speaker002:] Albert Sanders [speaker001:] What is the exact issue with your delivery time? [speaker002:] it is incorrect and must be changed [speaker001:] May I also have your account id and account id? [speaker002:] VIWFJD2CFY Order ID: 1464193678 [speaker001:] What is the shipping status? [speaker002:] delivered thanks [speaker001:] Since it is delivered, it is too late to change the delivery date and we can do nothing about it. I am really sorry! [speaker002:] thats fine [speaker001:] Is there anything that I can help you with? [speaker002:] no [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] Hi, I'm looking at the Tommy Hilfiger jacket and I have a couple of questions I was hoping you could answer [speaker001:] Sure, I can help. Could I get your name? [speaker002:] Joyce Wu It looks like the hood is detachable, but how do you detach it? Is there a hidden zipper? [speaker001:] There are buttons around the hood. You just need to undo those. [speaker002:] Hmm, ok. That's good to know. Thanks for your help. [speaker001:] My pleasure, is there anything else I can help you with? [speaker002:] That's all. Have a good day. [speaker001:] Have a great day. [speaker001:] Hello, how can I help you [speaker002:] Hey! I'm an idiot and I need help. I forgot my username to my account. [speaker001:] Sure, i am sure we can get you sorted. First let me get your full name. [speaker002:] Joyce Wu [speaker001:] Alright to verify your identity, I need the email address tied to the account, and your zip code please [speaker002:] I on't have my email either, I'm not that smart. My zip code is 80819 don't [speaker001:] how about your phone number? [speaker002:] That I have. 018-8223 [speaker001:] Good enough. let me take a look Alright your username is JWu1 Anything else I can help you with? [speaker002:] That's right. How did I forget that. That's all for today! [speaker001:] happens to us all [speaker002:] Thanks for everything. [speaker001:] No problem at all. You have a great rest of your day. [speaker001:] hello, how may i help you [speaker002:] I am inquiring about an order I recently placed as there seems to be an extra fee I was not expecting. [speaker001:] so if i understand correctly, you are inquiring today about a mystery fee added to your order? [speaker002:] yes. [speaker001:] i can help with that! first may i please have your full name and account id [speaker002:] Norman Bouchard FG4NTAZTJ5 [speaker001:] in order to verify this, may i also have the order id number? [speaker002:] 6310015224 [speaker001:] thank you. and do you know your membership level? [speaker002:] Gold [speaker001:] thank you i can refund this accidental surcharge for you immidiately what was the additional amount in question? in $ [speaker002:] $13 [speaker001:] ok, the additional fee has been removed, and will be refunded to the payment method used is there anything else i can assist with today? [speaker002:] that is it. [speaker001:] have a good one! [speaker001:] Hello, how can i help you today [speaker002:] I need to check my refund [speaker001:] Sure, could i get your full name or account ID and username Email adress and Order ID [speaker002:] Chloe Zhang czhang30 1770235959 I want to add an item for an additional refund I don't want the jeans either [speaker001:] Okay sure, could i get the brand name [speaker002:] Ck [speaker001:] Okay and what was the price on those [speaker002:] $79 for the jeans and my refund should be 100 already [speaker001:] Okay, i have added that to your existing refund. Is there anything else i can do for you [speaker002:] No but thanks [speaker001:] Have a great day [speaker001:] Hello, how may I assist you today? [speaker002:] hello Yes, can you tell me what all of the membership levels are that you offer? I'm looking to buy some things and am curious what kind of benefits they offer. [speaker001:] Sure, I can help you with that. May I ask what you name is? [speaker002:] Okay My name is Alessandro Phoenix [speaker001:] Thank you Alessandro. Just give me a minute to pull up the information. [speaker002:] Sure\ [speaker001:] Our membership levels are Bronze, Silver and Gold. These memberships are earned. [speaker002:] What do each of those mean? [speaker001:] All members are invited to an annual extravaganza. This has an open bar and free flights from anywhere in the U. [speaker002:] Do they include any discounts or anything for buying stuff? [speaker001:] Bronze members save on shipping fees and promo codes. Silver members get the same perks and agents can also make purchases for them and cancel orders [speaker002:] Okay Thanks for the info [speaker001:] Gold members get unlimited refunds and all other benefits. Of course there are always discounts and promo codes for members!:] Do you have any other questions? [speaker002:] Nope, thanks again! Have a good day. [speaker001:] Thank you so much, you have a great day too! [speaker001:] Hello and welcome to AcmeCorp, how can I help you today? [speaker002:] Hello, I want to know the state of my refund now [speaker001:] I'd be happy to provide that for you, can I get your full name please? [speaker002:] My name is Norman Bouchard [speaker001:] And just to confirm, you just want to check the status of your refund, correct? [speaker002:] Yes, I want to know the status of my refund, and also if I could apply it to a pair of Tommy Hilfiger boots I saw on your website Can that be done? [speaker001:] Yes, I can do that for you. I just need to confirm you purchase is valid. [speaker002:] Okay [speaker001:] Can I have your username, email address, and order id please? [speaker002:] My username is nb414028, my email address is nb414028@email.com, and my order id is 7704180101 [speaker001:] Great you are all verified. Can I also get the reason why you want a refund on the Tommy Hilfiger boots? [speaker002:] I don't like the fit on them [speaker001:] Thank you. Can I get the price of the boots? [speaker002:] They are $74 [speaker001:] And what was the refund originally due to you? [speaker002:] $100 Great! Excellent! [speaker001:] Thanks so much. I have put it for you to get a refund total of $174 [$100 + $74], you should get that in a few days back to your method of payment. Is there anything else I can help you with today? [speaker002:] Nothing more This is great [speaker001:] Wonderful, have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] Hello, I am a little upset that the Tommy Hilfiger boots are always out of stock [speaker001:] Oh no! Let me see what I can do. Can I please have your full name so I can pull up your account? [speaker002:] Sanya Afzal [speaker001:] I'll write up a report for our purchasing department and let them know to order more of these boots. [speaker002:] Ok thanks [speaker001:] Of course. Is there anything else I can do for you? [speaker002:] that is all [speaker001:] Have a great day! [speaker001:] Hello! How may I help you? [speaker002:] I just wanted to get some more information about my order. I can't access my account because I forgot my password. [speaker001:] Okay.May I have your full name and account ID? [speaker002:] My name is Joyce Wu and my Account ID is 975076 [speaker001:] Thank you. Joyce what would you like to know? [speaker002:] How can I get into my account if I forgot my password? [speaker001:] I can help you reset your password. What is your username? [speaker002:] My username is jwu89621 [speaker001:] I am unable to get your old password, but I can create a new password for you. Is that okay? [speaker002:] That's fine! [speaker001:] May I have your pin number? [speaker002:] My Pin number is 975076 [speaker001:] v1jj0yltly You can use that password to log into your account. [speaker002:] Great, thank you!! [speaker001:] Is there anything else I can help you with? [speaker001:] Hi! How may I help you today? [speaker002:] yes i would like to know more about one if your items before i buy it [speaker001:] Sure! What do you want to know [speaker002:] I was looking at the Calvin Klein Shirt and i would like to know what material the shirt is made of? [speaker001:] Our shirts are made out of pure cotton If it says that it is a blend it is 90% cotton and 10% linen [speaker002:] ok, thank for answering my questions [speaker001:] You're Welcome! Do you have any other questions today? [speaker002:] that will be all [speaker001:] Have a great day [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi [speaker001:] Hello. [speaker002:] I'm currently facing an issue. The search result are unrelated with my query This is really frustrating [speaker001:] I'm sorry to hear that the search isn't working correctly on our website. I understand your frustration. Have you tried logging out of your account and then back in? [speaker002:] Yes I have [speaker001:] What is the product you are searching for? [speaker002:] A shirt [speaker001:] Can you try searching for Prada Handbag and see if the search works now? [speaker002:] I just did that now [speaker001:] Do it say no results found or did you get search results? [speaker002:] no result found [speaker001:] Alright, let's try something else. Can you clear your browser's cookies and then search for the shirt again? [speaker002:] I just did. this seems to fix it. [speaker001:] Great! Is there anything else I can help you with today? [speaker002:] What do you think caused this as it won't be okay to clear cookies everytime. [speaker001:] Our website does use cookies to provide you more personalized results and quicker loading. I'm unable to provide you with an exact reason but I'll be sending a report to our website team to investigate. [speaker002:] Ok thanks. [speaker001:] You're welcome. Can I help you with anything else? [speaker002:] No that's all [speaker001:] Okay. Enjoy the rest of your day! [speaker001:] Hi, how may I help you? are you there? [speaker002:] Hi! Can you check the status of my account. I am thinking about getting a shirt but I am in Canada right now. I want to know if I am qualify for free shipping. [speaker001:] ok [speaker002:] The shirt is $94 [speaker001:] You want to know if you qualify for free international shipping? [speaker002:] yes please [speaker001:] Sure, I can help with that Can I have your full name or Account ID please? [speaker002:] David Williams [speaker001:] Let me check if your account qualifies. Unfortunately, your account doesn't qualify for international shipping at this time I'm going to send you a link to our FAQ in case you want more information about our shipping [speaker002:] Ok then. Thank you [speaker001:] Can I help with anything else today? [speaker002:] That's all Have a great day [speaker001:] Ok, have a great day [speaker001:] Hi, how can I help you? [speaker002:] Hi! I was looking at an item and wanted to get some more information about it Tommy Hilfiger Jeans in particular [speaker001:] Sure, what can I answer about them? [speaker002:] I wanted to know if it would shrink after washing [speaker001:] When these jeans are attended to with proper care, they will not shrink or grow mishapen. When washing, please remember to fold them inside out to preserve color. Additionally, remember to use the cold-wash option on your washer. The preferred method Is there anything else I can do for you? [speaker002:] Thats helpful. Thank you [speaker001:] Okay, have a wonderful day! [speaker001:] Hello, how may I help you? [speaker002:] I have already completed a return and the charge has not been reversed on my billing statement [speaker001:] Okay, can I have your full name to look into this? [speaker002:] David Williams [speaker001:] Thank you, I will need your username, email address, and order ID. Also, how long have you been waiting? [speaker002:] dwilliams952 dwilliams952@email.com 7035223138 [speaker001:] Do you happen to know how long you've been waiting for the refund to be processed? [speaker002:] I really don't know, my wife did it for me. [speaker001:] Alright, the system requires me to enter a time frame, so I'll just say it's been more than a week. I want to get this refund done for you right now. Okay, I have credited your account for the amount you were charged. [speaker002:] Great. Thank you. [speaker001:] You're welcome, is there anything else you need? [speaker002:] No, thanks [speaker001:] Okay, enjoy the rest of your day. [speaker001:] Hi, how may I help you? [speaker002:] your site leaves a lot to be desired [speaker001:] Are you experiencing problems? [speaker002:] i mean, I would think you would make buying something esasy! I cannot get my shopping cart to update what is up? [speaker001:] Sorry you are experiencing that I should be able to help [speaker002:] sorry. it is making me so grumpy I know it is not your fault [speaker001:] that's ok, I understand it's frustrating can you make sure the item is not out of stock? It's labeled in the bottom left corner of the screen. [speaker002:] hmm. looks like you have lots of them. And no wonder! [speaker001:] thats good [speaker002:] maybe I am just not meant to buy this well good for me [speaker001:] We can get it working. Next can you try refreshing your page and then adding the item to your cart? Sometimes this fixes the issue. [speaker002:] i have tried that over & over, i promise that is not it [speaker001:] ok the next one usually fixes it Can you try logging out of your account and then logging back in? [speaker002:] hold on a moment [speaker001:] ok [speaker002:] well, why didn't you start with that one! that has worked. anyway, better late than never [speaker001:] great! it's more of a hassle to log out so I try to start with the simple ones first [speaker002:] that makes sense thanks [speaker001:] Glad it's fixed! you're welcome CanI help with anything else? [speaker002:] no that is all [speaker001:] Ok, have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Can you please see if I can change the shipping time on an order? Thanks. I want to change it to a less expensive option. [speaker001:] Glad to help. May I have your full name please? [speaker002:] Albert Sanders [speaker001:] thanks. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] Account ID: M0QW7KQWH4 Order ID: 1527317394 [speaker001:] Perfect. What is the shipping status? [speaker002:] Oh no, delivered. I feel like a moron. [speaker001:] Okay, what is your membership level anyway? [speaker002:] bronze [speaker001:] I can add a credit back to your account for the shipping fee! [speaker002:] That would be very much appreciated, thank you [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] No, thanks again [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi I'm having a big problem logging in [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. [speaker002:] my phone broke and it's what I use for 2 factor authentication [speaker001:] Can I please have your full name and your email address? [speaker002:] Albert Sanders alberts7@email.com [speaker001:] Thank you. I've sent a reset code to your email address. Please use the code to reset your two-factor authentication, and then you will be able to log-in to your account. Also, please consider reading our guide on best practices for security, to keep your account safe. A link to this guide will also be sent to you. [speaker002:] ok great thanks so much [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] no that'sit [speaker001:] Thank you. Have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] When I search for an item I get unrelated results. I would like to know what is going on [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Sanya Afzal [speaker001:] Would you please try logging out of your account, and logging in again? This can sometimes resolve search issues. [speaker002:] Okay I tried that and I'm still having the same issue [speaker001:] I'm so sorry about that. Next, would you please try clearing the cookies in your browser? [speaker002:] Okay I did that and it still didn't work [speaker001:] Next let's try this: instead of your original search term, try searching for something else, like "prada handbag". Sometimes that can reset the search and get it working again for you. [speaker002:] That worked! [speaker001:] Wonderful! Is there anything more I may help you with today? [speaker002:] No that will be all. Thank you! [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can i help you [speaker002:] Hello, I have become aware that I am missing credits that resulted from a promotional package I bought [speaker001:] Okay let me help you with that. Could i get your full name or account ID [speaker002:] Joyce Wu [speaker001:] Okay i am seeing that your credit is still there you are just not seeing it for some reason. Could you log out and log back in on your account and you should see it. [speaker002:] Ok Oh I see it now Thank you [speaker001:] Great, is there anything else i can help you with [speaker001:] Hello, how can I help you today? [speaker002:] I wanted to check my order status. However, I can't get into my account because I forgot my password! [speaker001:] I see,let me check into that for you. [speaker002:] That would be great. [speaker001:] So, the first and main thing you wanted to do is recover your password, right? [speaker002:] Yes, I need to recover my password. [speaker001:] Okay, could I get your name or account ID? [speaker002:] Alessandro Phoenix. I don't have my account ID. [speaker001:] That should be okay. [speaker002:] Did you find my password? [speaker001:] We do need your username though. [speaker002:] I can't remember that either. [speaker001:] In that case I'll need a ZIP code and phone number. [speaker002:] Phone Number: 186-9296 zip code:20808 [speaker001:] Thank you. I've made a new username for you it's: aphoenix1 [speaker002:] OK. I just tried to log into my account and it worked. Thank you. [speaker001:] Can I have your PIN number please? [speaker002:] I was able to log into my account with the new username. I do not need any more help. [speaker001:] I'm sorry Mr. Phoenix but in this case I am required to complete one further step. [speaker002:] My PIN is 0884. [speaker001:] I have issued you a new password, it is: 79q1sz6ss2l Can I help with anything else? [speaker002:] No, that is all. [speaker001:] Have a nice day. [speaker001:] Hello. how may I help you today? [speaker002:] The promo code I am using is being declared invalid and I received the code 2 days ago [speaker001:] lets check on that. May I have your name please? [speaker002:] David Williams [speaker001:] Thank you David. One moment please. [speaker002:] Okay [speaker001:] What is your membership level David? [speaker002:] Guest [speaker001:] It seems that promo is not valid. [speaker002:] Even after 2 days? [speaker001:] Correct. [speaker002:] Alright [speaker001:] Unfortunately I am unable to do anything about it [speaker002:] ITs okay, I understand [speaker001:] Im sorry. There will be more in the future. [speaker002:] Ok [speaker001:] Have a nice day. [speaker001:] Good morning, how can I help you today? [speaker002:] I was wondering if I could change my delivery to overnight. I need my order asap. [speaker001:] I can help you with that. You just want to change your shipping so you receive your order overnight? [speaker002:] Yes, correct. [speaker001:] Great, can I get your full name or Account ID? [speaker002:] Account ID is KBUJBHZG5L [speaker001:] Thanks. What is the shipping status of your order? [speaker002:] It says order received [speaker001:] Great, it has not left the facility yet so we can change the shipping. [speaker002:] Great, thank you! [speaker001:] Can I get your username, email address and order ID to validate the purchase? [speaker002:] My Order ID 4482348338. Address is7189 Brushwick Dr Monterey, TX 6273. Name is Rodriguez Domingo [speaker001:] What is your membership level Rodriguez? [speaker002:] Silver [speaker001:] The charge for overnight shipping will be $20. Can I add that to the credit card on your account? [speaker002:] Yes, please add that to the card I have on file. [speaker001:] Great, I will upgrade the shipping to tomorrow for you. [speaker002:] Awesome, can't wait to get this jacket! [speaker001:] It is all taken care of. Your package will arrive tomorrow. Is there anything else you need today? [speaker002:] That is everything. Thank you so much! [speaker001:] Thanks Rodriguez, you enjoy that new jacket!! [speaker001:] Hello, how may I help you today? [speaker002:] hello can you tell me about the various memberships. I am thinking about purchasing some items and wanted to know the differences between the memberships [speaker001:] Sure, can I get your name, first? [speaker002:] margo ok thank you i will look into the different memberships [speaker001:] Sorry for the wait. There are three levels. Bronze, Silver and Gold. [speaker002:] ok what are the differences between the three choices [speaker001:] Bronze members can save on shipping fees and promo codes, Silver members can also have agents make purchases on their behalf and can cancel orders at any time. Gold members get unlimited refunds and are always given the benefit of the doubt in transa [speaker002:] ok thank you [speaker001:] Is there anything else I can help you with? [speaker002:] no [speaker001:] OK, thanks, Margo. Have a nice day! [speaker001:] hello [speaker002:] Hello, Thank you for contacting us how may I help you? [speaker001:] i cannot access my account because my forgot your username. [speaker002:] I should be able to help with that. Let's get your username recovered. [speaker001:] my username ok thanks [speaker002:] Can I have your full name please? [speaker001:] Joseph Banter [speaker002:] Thank you Joseph. I'll need a little more information from you. At least two of the following: Zip Code, Email and Phone number. [speaker001:] josephb1@email.com 196-6911 TX 190 [speaker002:] Thank you, Alright. Your username is jbanter1. Was there anything else I could help you with? [speaker001:] only thanks [speaker002:] Have a great day and thanks for shopping with us! [speaker001:] Hi, how can I help you today? [speaker002:] Hi I have a question about an order I made [speaker001:] Of course. Can I start with your full name please? [speaker002:] ok its Crystal Minh [speaker001:] Great thank you. What is your question? When you get a chance, please let me know your Order ID and Account ID [speaker002:] Order ID is 7138860024 [speaker001:] Ok thanks. What is the account id? [speaker002:] cminh192 [speaker001:] Thank you. Now what is your question? [speaker002:] I had a promo code that I got a couple of days ago and tried to apply it to the order but it was invalid Not sure if you saw it. in my order. But somehow I don't have the emai with the code anymore. I was hoping that you can see if and then apply the discount? [speaker001:] Ok got it. Happy to help. Typically the codes are only good for 7 days so it may have been issued longer ago. Let me look into this [speaker002:] ok thanks [speaker001:] It looks like the code was not valid anymore. Can you please let me know your membership level? [speaker002:] yeah it's bronze [speaker001:] Oh I'm sorry, the code is valid. Just a momeny. Ok, I have a new promo code for you. This can be used on a new order for 20% off: 252CP [speaker002:] ok thanks, appreciate it! [speaker001:] Thank you. Anything else I can help with? [speaker002:] no I'm good. I'm going to use the code! [speaker001:] Great, have a good day! [speaker001:] Welcome to AcmeBrands. Hi how can I help you? [speaker002:] Hi there, I just checked the status of one of my orders It was supposed to be delivered in three days but now it's marked as delivered It hasn't been delivered though I was looking to change my delivery date to next week since I'll be out of town this week [speaker001:] let me see what I can find very sorry for the trouble what is your name please [speaker002:] My name is David Williams [speaker001:] First I need your username, email and Order ID [speaker002:] Sure, my email is dwilliams3@email.com and my order ID is 1876754054 My username is the same as my email [speaker001:] great thanks. how long have you been waiting? when was it ordered? [speaker002:] I ordered it last Friday It's supposed to get here on Thursday but I want the delivery date changed to next Friday except the tracking information says it's been delivered and it hasn't [speaker001:] well yes, sometimes the system does say that when the order is already on its way [speaker002:] So is it possible to have the delivery date changed to next Friday? [speaker001:] do you see a shipping status? [speaker002:] Yes, it says delivered [speaker001:] are you one of our gold members? [speaker002:] Yes, I am [speaker001:] alright then here is what I will do. We will resend that item, to be delivered next wekk. Can you tell me what it is? [speaker002:] It is a Guess Jacket [speaker001:] and your address? [speaker002:] 8434 Woodshore St San Lima, TX 75738 [speaker001:] That jacket will be on its way to you. [speaker002:] Okay, thank you [speaker001:] is there anything else? [speaker002:] That's all [speaker001:] OK have a safe journey thanks for being our customer! [speaker001:] Hi I need the status of my order [speaker002:] Hello, can you provide more information. Are you wanting to know the shipment status? [speaker001:] I need to change the date [speaker002:] Are you wanting to upgrade or downgrade the shipping? [speaker001:] The delivery time is wrong I need to downgrade so it gets here later [speaker002:] Can I get your full name or Account ID please? [speaker001:] SQQLAES03K [speaker002:] Thank you. Can you also provide your full name and Order ID so I can pull up the order? [speaker001:] Rodriguez Domingo 3676985375 [speaker002:] What is the shipping status on the order? [speaker001:] : Order Received [speaker002:] Thank you! What is your membership level? [speaker001:] Bronze [speaker002:] Thank you for your loyalty, I can delay shipment with no problem. I was able to delay the shipment for you. Is there anything else I can help you with? [speaker001:] no thanks [speaker002:] Have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] Hi! I recently bought a shirt and am thinking about buying another one, BUT I desparatley need to know how to remove a stain from this shirt. [speaker001:] Sure. I can help you with that. If it is a blood stain, it's best to try to remove it when fresh. Rinse in cold water and then immediately wash it. [speaker002:] Perfect! [speaker001:] If the sain has dried, soak in cold water for about an hour to loosen up the stain, then scrub the area with dishwashing liquid, and then wash normally. Is there anything else I can help you with today? [speaker002:] Nope that was it. Thank you! [speaker001:] I hope you have a great day! [speaker001:] Hello! Thank you for contacting us today! How can I help you? [speaker002:] HI! I had placed an order but I have recently moved. I was hoping you could helo me change the shipping address on the order please [speaker001:] Of course. Can I get your name please? [speaker002:] Chloe Zhang [speaker001:] Can you tell me the shipping status of the order please? [speaker002:] It says delivered [speaker001:] Thank you. Can I get your username, email address, and the Order ID as well? [speaker002:] Username: czhang00 Order ID: 5504685170 czhang00@email.com [speaker001:] Perfect. And you just wanted to change the address for that shipment correct? [speaker002:] yes thats correct [speaker001:] Great! I have that all updated for you. Can I help you with anything else today? [speaker002:] That is all. Thank you [speaker001:] Thank you and have a great day! [speaker001:] Hi, how may I help you today? [speaker002:] Yes, one second please my issue is a bit long [speaker001:] No problem. [speaker002:] ok, I'd like to check the status of my account because... I got an email saying my subscription was removed, but I still want my subscription [speaker001:] May I have your full name or Account ID? [speaker002:] Rodriguez Domingo [speaker001:] Okay, I've pulled up your account. May I also have your Account ID and Order ID? [speaker002:] I actually don't have that information on me today. I only have my address and member level [speaker001:] Okay, may I have your full address and phone number please? [speaker002:] Address: 3286 Lexington Ave Monterey, CA 59557 Surprisingly, I don't have my phone number on me today. I have a very poor memory [speaker001:] That's okay! No worries. [speaker002:] Ok, great [speaker001:] Okay, your account is active. Your payment of $55 is due three days from today. [speaker002:] ok, so my subscription wasn't removed like it said in the email? [speaker001:] No, it's still listed as active in our system. [speaker002:] ok great I was worried that an important Service was removed from my plan. [speaker001:] Let me double check for you. [speaker002:] ok thank you! [speaker001:] It seems that the email you received was SPAM and not from us. [speaker002:] oh, that makes sense! So everything is ok on your side [speaker001:] Yes, you did the right thing in reaching out to us. [speaker002:] Thank you. Do I need to do anything else? [speaker001:] No, that's it! Just make sure to pay your bill in 3 days. [speaker002:] Ok, I will do that for sure. Thank you for your time [speaker001:] You're welcome! Have a great day. [speaker001:] Hi, how may I help you? [speaker002:] I would like to check the shipping status on my order because I never received it [speaker001:] ok, I can check that for you Do you know how many days it's been? [speaker002:] 9 days [speaker001:] Yeah, it should be there by now. Can I have your full name or Account ID please? [speaker002:] Rodriguez Domingo [speaker001:] thank you Can I have your email, username and Order ID? [speaker002:] rd583203@email.com rd583203 9739455305 [speaker001:] ok, since it's been 9 days I'm going to go ahead and resend you a new order. In case the last one was lost in the mail. Can I have the address to send it to? [speaker002:] 1016 Lincoln Ave Brighton, NY 91939 [speaker001:] thank you. And what item was in the order? brand? [speaker002:] Michael Kors shirt [speaker001:] ok, i see it here. Ok, I've sent the order expedited shipping and you should receive it in 2 days. Sorry for the delay! [speaker002:] Great. Thank you. [speaker001:] you're welcome Can I help with anything else? [speaker002:] No, that's it [speaker001:] Have a great day. [speaker001:] how may i help you today? [speaker002:] Hi! Hi wanted to check the price for gift wrapping the items please I was planing to buy a gift for a friend [speaker001:] if im understanding you correctly, you wish to check the price for gift wrap? I can assist you with that today may i have your name pleasE? [speaker002:] Crystal Minh [speaker001:] I have the answer here Crystal [speaker002:] Thank you [speaker001:] gift wrapping is a fixed price of $4.99 per item, but may cost more for oversized items. you also have the option of adding up to 300 characters of text to any wrapped purchase. however, you must specifify if you want a message for each item, even if is there anything else i can assist with today? [speaker002:] That is all. Thank you so much for your help [speaker001:] have a good one [speaker001:] Hello, how can I help you today? [speaker002:] Hello there, I'm writing to inquire about my subscription. Can I pay my fee now please? [speaker001:] Okay, you're just looking to pay. [speaker002:] I want to make sure everything stays active Yes please [speaker001:] Okay, can I have your full name? [speaker002:] Sanya Afzal [speaker001:] And your account and order ID's? [speaker002:] Account ID: SHPQG0BRXE Order ID is 1711420714 [speaker001:] And how much are you looking to pay? [speaker002:] I can use the card that is on file if possible it's 59.99 for the year [speaker001:] Okay! And just to be sure the card on file is fine? [speaker002:] Yes please [speaker001:] Okay, everything seems to be sorted out. Is there anything else I can do for you today? [speaker002:] Wonderful That is all, thank you! [speaker001:] Then have a nice day! [speaker001:] i am trying to learn more about the return policy [speaker002:] Thank you for contacting AcmeBrands today, how can I help you? [speaker001:] ^^ [speaker002:] Our return policy is dependent on your membership level. Gold members receive unlimited returns. [speaker001:] ok [speaker002:] Silver members are allowed to return purchases made in the last 6 months. Bronze members are allowed to return purchases in the last 90 days. All other members are allowed to return items made in the past 30 days. Is there anything else I can assist with today? [speaker001:] no [speaker002:] Thank you, have a great day! [speaker001:] hello [speaker002:] Hi! I forgot the password to my account and now I can't access it. Can you help me? [speaker001:] Yes I will help you Give me your username Give me your full name or account id [speaker002:] joycewu0 [speaker001:] Give me your full name [speaker002:] Joyce Wu [speaker001:] I can get your old password but I can create a new one for you I will need your PIN number [speaker002:] Yes please my pin is 350219 [speaker001:] Here is your new password: tv9s642kfj8 [speaker002:] Ok. Thank you. [speaker001:] You are welcome Would this be all for today? [speaker001:] hi [speaker002:] Hi there, how can I help today? [speaker001:] Hi there, I would like to add an item to an order I had already created. [speaker002:] Okay, let me pull up your account. What is your full name, please? [speaker001:] My name is David Williams [speaker002:] Thank you, David. To verify your identity, can you also please send your account ID and order ID? [speaker001:] Here's my account ID:ADKJEBGTIA and order ID:6995897219 [speaker002:] Got it, thank you! And what is the shipping status right now? [speaker001:] In transit [speaker002:] Okay. And what is your membership level? [speaker001:] It's Gold [speaker002:] Normally I wouldn't be able to do much, but we prioritize our gold and silver members, so I can help you out. Though it's too late to add an item to this specific order, I can create a new order and have it sent without shipping fees. What would you like to purchase? [speaker001:] Wow. I'm so happy. [speaker002:] Glad to hear! [speaker001:] That's also fine for me [speaker002:] What would you like me to have sent to you? [speaker001:] Hope it wont be delayed [speaker002:] We will get it to you as fast as possible. [speaker001:] A Guess Boots [speaker002:] I've put that in the system, and you should be receiving them shortly! Can I help you with anything else? [speaker001:] No. That would be all for now. [speaker002:] Okay, David, have a good day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I would like to change my shipping details, I seem to have ordered the wrong item by mistake. [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Sanya Afzal [speaker001:] To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] Account ID: 0O2SVTREOK Order ID: 1939372821 [speaker001:] What is the shipping status on your order? It may be "Order Received", "In Transit", "Out For Delivery", or "Delivered". [speaker002:] Delivered [speaker001:] Thank you, Sanya. To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] sanyaa44 sanyaa44@email.com 1939372821 [speaker001:] Thank you, Sanya. I have updated your shipping information to reflect that you need to make an order change. Someone from our purchasing department will contact you with further details. To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] 0O2SVTREOK 1939372821 [speaker001:] I apologize, I sent the wrong message.:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, Thank you for contacting us today! [speaker002:] Hi [speaker001:] How may I help you? [speaker002:] I wanted to know what the status of my subscription was. Because I really want to keep it! [speaker001:] Sure thing, I'll do my best to help with that. Can I have your First and last name please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you very much, in addition I'll need your account ID and your Order ID if avilable. [speaker002:] Account ID: BGQHMHPXB2 Order ID: 7406155463 [speaker001:] Thank you very much. I'm happy to inform you that your subscription is still active. [speaker002:] Awesome! Do I have any remaining balance? If so, I want to pay that. [speaker001:] The current amount due is $55 so lets get started on that [speaker002:] Okay [speaker001:] Did you want to pay the full amount now? [speaker002:] Yep! [speaker001:] Would you like to use the card you have on file or a different payment method? [speaker002:] Gotta maintain my Gold Member level, y'know?! Great, thanks! [speaker001:] Haha, I completely understand. [speaker002:] I think that's all I need. Thank you for your help. [speaker001:] Would oyu like to use the card that you have on file? [speaker002:] oh jumped the gun on that one. Yes, please use that card. Thank you. [speaker001:] No problem. [speaker002:] Excellent [speaker001:] Alright the card has been charged and you're up to date! [speaker002:] Thank you for everything [speaker001:] Was there anything else you needed? [speaker002:] Nope, I'm all set. You have been very helpful. [speaker001:] Thank so much! I hope you have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi. Unfortunately my credit card won't work, says invalid [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can you please go back to the checkout page and try entering your credit card information again? Are you there? [speaker002:] Yes sorry i tried and didn't work [speaker001:] can you please try logging out of your account and logging back in? [speaker002:] One moment oh yes! That worked! [speaker001:] Great. I am glad that we were able to resolve your issue. Thank you for your patience. Is there anything else I can help you with today? [speaker002:] Thanks u were great [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hello. How can i help you today? [speaker002:] I am curious about the sizes these jeans come in [speaker001:] Okay let'Let's take a look your looking for specific information on jeans correct? [speaker002:] yes these calvin klein [speaker001:] It looks like we have a wide variety of width but the lengths are all standard at 36 inches [speaker002:] do you know what the waist is [speaker001:] Whichever you choose on checkout Is there anything else I can do for you today? [speaker001:] AcmeBrands, how may I help you? [speaker002:] I need to find out when you're open [speaker001:] Let me help you with that. So you want to find out when our local stores are open? [speaker002:] I need to shop at a real store [speaker001:] Got it. [speaker002:] Yes! What time do you close, I want to go today [speaker001:] Our local store hours may vary but are normally open from 8AM to 11PM. You can visit acmebrands.com for 247 service [speaker002:] I'm in La Fayette, TX can you look up the closing time for that store for me? [speaker001:] Sure [speaker002:] thank you [speaker001:] That store closes at 11PM. [speaker002:] thank you so much! [speaker001:] Can I help you with anything else? [speaker002:] Nope that's all I needed [speaker001:] Have a good day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi! I have been meaning to buy this Guess shirt but wanted to know how wide the collar is [speaker001:] No problem! One moment. [speaker002:] You see I wanted to know if it squeezes the neck [speaker001:] I completely understand Our shirts are designed for the most comfort and do not have tight collars! As a matter of fact, we have designs with loose collars just for customers who want it. The standard collar size is 15 inches, the smaller ones 14, and large ones 16. I hope this answers your question! [speaker002:] Yes thank you [speaker001:] Is there anything else I can do for you today? [speaker002:] Thats all. Thank you [speaker001:] Great, have a good day! [speaker001:] Hello thank you for contacting Acme. May I have your name please? [speaker002:] Sanya Afzal I am wondering how long premium membership lasts [speaker001:] Sure i will be happy to help you. [speaker002:] I am going to be switching in the next few weeks but will be buying some items in a few days [speaker001:] It lasts for the rest of the calendar year when you received it and the next full calendar year! Does this answer your question? [speaker002:] yes, thanks If I switch now, do I get a reimbursement for the reduced plan and the time unused? [speaker001:] Let me check on that No you wont. Im sorry we dont have that option! Is there anything else I can do for you? [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi [speaker001:] Hello [speaker002:] I was hoping to change the shipping to next week delivery for my order [speaker001:] Sure. Let me help you with that. [speaker002:] I was hoping to avoid paying the shipping fee [speaker001:] Could I have your full name or account id? [speaker002:] Chloe Zhang Account ID: 7JLB8GLURX [speaker001:] Let's see what we can do. [speaker002:] Thank you [speaker001:] Could I have your order id? [speaker002:] Order ID: 7583597293 [speaker001:] Thank you What is the shipping status of your order? [speaker002:] Now that i see it it says order received [speaker001:] Ok. Could you tell me your membership level? [speaker002:] Gold [speaker001:] Let's change your shipping date to next week. Your order has been updated so that your shipment arrives next week. Can I help you with anything else? [speaker002:] Thank you That is all. Thank you [speaker001:] Have a good day. [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you today? [speaker002:] Hello, I would like to cancel my order for boots. I bought the wrong pair of boots. Hello? [speaker001:] I can help with that. Can you provide me with your full name or account ID? [speaker002:] Albert Sanders [speaker001:] Great, can you also tell me the shipping status of your order? [speaker002:] Order Received [speaker001:] Thank you. Can you provide me with your username, email address, and order ID please? [speaker002:] as584489 as584489@email.com 7641668605 [speaker001:] Thank you for providing that information. Your order has now been canceled Is there anything else I can do to assist you today? [speaker002:] No, that's all. [speaker001:] Thank you and have a great day! [speaker001:] Thank you for contacting AcmeBrands. How can I help today? [speaker002:] i am trying to add an item to my shopping cart but my cart is not updating to show that item. [speaker001:] OK, let me see what you can try that might help. Can you try refreshing the page and trying again [speaker002:] a refresh did not fix the issue. [speaker001:] Can you try to log out and log back in? [speaker002:] logging out and back in did not fix it. [speaker001:] OK, one other thing to check can you look on the bottom left hand side of the product page? You may see there that the item is out of stock. [speaker002:] the product page says the item is in stock [speaker001:] In that case I will try to place the order for you. Can I have your credit card number and expiration date? [speaker002:] 4567 8907 8766 4510 exp 721 [speaker001:] And what is the item you are wanting to purchase? [speaker002:] calvin klein jacket [speaker001:] Alright, I have made this purchase for you. You should receive a confirmation email shortly. Is there anything else I can help with today? [speaker002:] that is it. [speaker001:] Great, thank you and have a good day! [speaker001:] Hello, how can I help you? [speaker002:] I need to check on some boots I ordered, but I can't log in. I totally forgot my password Can you help with that? [speaker001:] Yes, I can help you with that. Can I get your full name or account ID? [speaker002:] Full name is Rodriguez Domingo [speaker001:] What is your username? [speaker002:] rd264689 [speaker001:] I will have to create a new password for your account. In order to do this, can you provide your PIN # or security question answer? [speaker002:] Yeah, give me a second to think of my security word oh, okay...its martinez [speaker001:] Thank you! Your new password is 66de0lrvdzk. I suggest your change it after this chat, for security purposes [speaker002:] Right, thanks! [speaker001:] Anything else I can help you with? [speaker002:] That's it! [speaker001:] Have a great day! [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] Hello, I am curious on how much it would cost to stitch my name in a pair of Michael Kors boots. [speaker001:] That sounds like an awesome idea! Let me check that out for you [speaker002:] Thanks doNNY [speaker001:] Give me one moment. hmm.. So it doesn't appear that we offer a customization service at the moment unfortunately: [ [speaker002:] Ah, okay. I was just curious. I wanted it for my birthday. [speaker001:] I believe your best bet would most likely be to reach out to an embroiderer to check their rates. I hope I was somewhat of a help. [speaker002:] Thanks for your help Donny, you were really pleasant to talk to. [speaker001:] Awesome. The pleasure was all mine:] Hope you have a wonderful day [speaker002:] You too! [speaker001:] Thank you [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] I'm looking at a shirt but I'm afraid that it might shrink...can you help me [speaker001:] Yes, I can find out whether or not the shirt can shrink for you. Could I have your name? [speaker002:] Sanya Afzal [speaker001:] Thanks Sanya. I'll be just one moment while I find that information for you. Washing the shirt in hot water or drying on high heat will shrink the fabric. The fibers are short but are stretched out when made. Cotton and wool absorb a lot of water and will shrink faster, so we suggest only using cold water. [speaker002:] okay, so the normal shit? [speaker001:] Yup, just like any other cotton or wool shirt. Is there anything else I can help you with today? [speaker002:] no thanks [speaker001:] Alright, I hope you enjoy your day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I would like some information on your membership levels please [speaker001:] Sure thing, I can pull up some information about the membership levels. Are you interested in the benefits associated with the various levels? [speaker002:] I am specifically trying to determine which level would suite me best as I will be purchasing a lot of product I will be donating a cetain amount evey month so maybe their is a benefit to ordering more? [speaker001:] I can definitely help you with that. Let me go ahead and outline the benefits for you. [speaker002:] Thank you [speaker001:] If you have a Bronze membership, you save on shipping fees and get extra savings with promo codes. Silver members get the previous perks, and can also have agents make purchases for them and can cancel orders anytime. Gold members get unlimited refunds and get benefit of the doubt in all transactions in addition to the previous perks. [speaker002:] Thank you so much, I will consider these [speaker001:] If you're interested in making a lot of purchases, you would be able to save a lot on shipping with Bronze. If you're worried about having to cancel a lot of orders, Silver may be helpful for you. Sure thing, is there anything else I can help with? [speaker002:] No thank you, have a good day [speaker001:] Thank you, you too! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi, im trying to see my shopping history but forgot my account password can I get a reset please? [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. May I also get your username? [speaker002:] I dont have it on me. Can i give you different information? [speaker001:] Sure thing! To help me verify your identity, would you please provide your zip code, phone number, and email address? Two out of those three options would be fine. [speaker002:] Phone Number: 737-1906 Zip 97899 [speaker001:] Perfect, thank you. For future reference, your username is safzal1. Sanya, I'm unable to recover your current password, but I've created a temporary one for you that you may change as soon as you login. The password is: 9lm6xzu5g4 [speaker002:] Thank you so much [speaker001:] You're very welcome! Is there anything more I may help you with today? [speaker002:] no that is all. Thank s [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you today? [speaker002:] I'm having trouble with my order delivery. Can you help me with it? [speaker001:] Okay, what seems to be the problem? [speaker002:] I selected non rush delivery since I'm not home. Is there a way to make sure it comes next week? I'm not home this week and am not sure if it's out for delivery [speaker001:] Are you saying you'd like me to downgrade your shipping so it shows up later? [speaker002:] yes please! I couldn't think of the term. [speaker001:] No worries, can I have your full name? [speaker002:] David Williams [speaker001:] And your account and order ID's? [speaker002:] 7169243542 is my order ID Account ID is FPCST4FPVQ [speaker001:] And what's your shipping status? [speaker002:] I'm not sure where do i find that? [speaker001:] No worries. Give me a moment. Though one quick question, did you receive an email telling you something was wrong with your shipping? [speaker002:] I think it said it was out for delivery [speaker001:] Okay, thank you. Can I ask your membership level? [speaker002:] it's bronze [speaker001:] Okay, since the item has already left our warehouse I can't delay the shipping, but since you are a Bronze member I can refund you the shipping fees. [speaker002:] That works! [speaker001:] Good to hear. Is there anything else I can do for you today? [speaker002:] that's it thank yoy [speaker001:] Then have a nice day! [speaker001:] Hi, there! How may I help you? [speaker002:] Hello there! I signed up for the membership program last year.. I can't remember when. Can you help me find out if I need to pay the annual fee now? [speaker001:] Absolutely. May I have your full name or Account ID? [speaker002:] Joyce Wu My ID is XYWLOVFOW7 My membership is gold and I am hoping to keep it [speaker001:] Great. Let me check on that for you. [speaker002:] Thanks [speaker001:] Do you happen to have an Order ID? [speaker002:] Yes. 7128989632 [speaker001:] Okay, you have been verified, so I'm going to take a look at your subscriptions status. Your account indicates that your subscription is not active. [speaker002:] Oh, is the annual fee due now? Can I pay it along with any bills in my account? [speaker001:] It was due yesterday. I can send you a link so that you can take a look and manage that for yourself in the future. [speaker002:] Ok. Great. Thanks. I'll take a look at it [speaker001:] Do you know your username? [speaker002:] joyce123 [speaker001:] Let me put a note that you'd like to pay the bill. [speaker002:] yes please [speaker001:] Great. Just use the link I sent you and use your Username and you should be good to go. Can I help you with anything else today? [speaker002:] That is all. have a great day. Thank you [speaker001:] You, too. [speaker001:] hello, how can I help you? [speaker002:] Hi! My husband mentioned that the premium subscription was removed from my account. I want it, and want to make sure that I still have it. [speaker001:] I see, I will be happy to look into the subscription status for you. Can I have your full name or account id? [speaker002:] Norman Bouchard [speaker001:] I am glad to inform you that your status appears to be intact, your husband might have misheard. [speaker002:] Great! So there is nothing that I need to do to keep it? [speaker001:] Nope, you are all set! [speaker002:] Thank you for your help! [speaker001:] is there anything else I can help with? [speaker002:] That is all [speaker001:] Have a great day [speaker001:] Hi! The promo code I got 5 days ago is invalid. I really wanted to purchase these boots [speaker002:] Okay, can I have your name please? I'll look into it for you. [speaker001:] David Williams [speaker002:] It appears there was a mistake in the system, I will generate a new code for you. Here is your new code: HHS24 This one should definitely work on your boots. [speaker001:] Thank you so much [speaker002:] No problem, is there anything else you need? [speaker001:] no thank you [speaker002:] Okay, have a great day. [speaker001:] Hi, how can I help you? [speaker002:] Hi...I am curious about how much I have to spend, or pay, to keep my premium subscription. Can you help me? [speaker001:] yes I can help with that So you want to know how much is due if you want to keep your subscription? [speaker002:] yes please [speaker001:] Can I have your full name or Account ID please? [speaker002:] Crystal Minh and the account id is HEVVXPIQCL [speaker001:] thank you Can I have your Order ID also [speaker002:] it is 7480518740 [speaker001:] Let me look in your account, do you know your membership level? [speaker002:] it is silver [speaker001:] ok thank you It looks like you owe $20, and your bill was due yesterday Would you like to pay it and renew for another year? [speaker002:] If I pay today, would that be okay? [speaker001:] Yes I can do that now [speaker002:] Thank you so much for your understanding! [speaker001:] Of course! Ok you are paid up for another year. Thanks for being a loyal customer [speaker002:] Thank you so much! [speaker001:] I sent a link so you can log in from home and check your account status You just need know your Username to log in [speaker002:] perfect! [speaker001:] You're welcome. Can I help with anything else? [speaker002:] nothing else...have a good day and thank you again! [speaker001:] You too! Good bye [speaker001:] Hello, how can I help you today? [speaker002:] yes the promo code i'm trying to use isn't working and i'm not understanding why [speaker001:] Glad to help. May I have your name please? [speaker002:] Sanya Afzal [speaker001:] thanks Sanya. How long was the code issued? [speaker002:] i got it 9 days ago [speaker001:] the code is out of date since it was issued more than 7 days ago. I can generate a new code to you. [speaker002:] ohhh okay! that would be great thank you [speaker001:] It is TWNON. You are welcome. Is there anything else that I can help you with? [speaker002:] that will be all [speaker001:] Have a nice day! [speaker001:] Hi. Can I help you with anything today? [speaker002:] I would like to return the product. Because It is green not black. [speaker001:] So you received your item and the clor is wrong? color [speaker002:] Yes [speaker001:] Can I get your name and account ID please? [speaker002:] My name is Crystal Minh and my account ID is 723U2B2 [speaker001:] Thank you Crystal. Can I get your username, email address, and order number please? [speaker002:] My username is crystalminh090, my email is crystalminh090@email.com. My order ID is 9321172898 [speaker001:] Thank you Crystal. One moment please. Can you tell what membership level you are? [speaker002:] It is Bronze [speaker001:] Thanks Crystal. When was this purchase made? [speaker002:] I think It was around December 10 of last year. [speaker001:] Ok that is past our 90 policy. Do you still have the receipt or original package? [speaker002:] The item is in original packaging. [speaker001:] Great. Since you have that we can process the return. We can do that by mail, in store, or by drop off? [speaker002:] I would prefer for drop off. [speaker001:] Can I get your address. I will send you a label in case you need to mail it. [speaker002:] It is 3283 Circle Drive Monterey, CA 59403 [speaker001:] Thanks. Is there anything else I can help you with? [speaker002:] Nothing else. [speaker001:] Great. Have a nice day. [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] I am searching for some jeans and keep getting results for mary janes? help [speaker001:] Let's see if we can figure out what is going on. What happens if you search for mary janes instead of jeans? [speaker002:] I get women's jeans and I am a man. [speaker001:] Interesting, that definitely shouldn't be happening. Let's try having you logging out and back in. [speaker002:] ok I logged out and have logged back in. [speaker001:] Now try your original search again and see if that fixed it. [speaker002:] ok, checking that out now and hurrah! I found the jeans I am looking for. How come that got so messed up? [speaker001:] I'm not sure! I'll let our tech team know that they need to fix it so it doesn't happen again. Is there anything else you need? [speaker002:] for sure, thank you so much and hope your day is well. [speaker001:] You too! [speaker001:] Hello, how may i help you today? [speaker002:] Hi, my name's Chloe Zhang, silver member I made an order, but I'm afraid I gave the wrong address when I checked out. Is there still time to change the shipping address? [speaker001:] I am pretty sure we can fix that. So what is your current address? [speaker002:] it is 5719 Primrose Ave Brighton, MI 99652 [that's the address that I would like to have it shipped to] [speaker001:] I see, but I will need to current address that is on the account. *the current [speaker002:] Oh, my mistake [speaker001:] No worries! [speaker002:] actually, I got confused, that is the current address on the account [speaker001:] No problem! [speaker002:] I want it to be shipped to the house I'll be in next week, which is a different place [speaker001:] So what I need to do now is verify your identity. [speaker002:] okay [speaker001:] I have the zip code, so I will need 2 of the following. Telephone number, PIN, Username, Password, email address or Order ID. [speaker002:] 106-4921 chloez28 [speaker001:] Very good. And the address you wanted it changed to was: 5719 Primrose Ave [speaker002:] yes, that's the address on the order statement [sorry about that] but if you could kindly change the address to the following: [speaker001:] Certainly [speaker002:] 55 West 81st St, New York, NY, 10101 [speaker001:] I apologize I misunderstood [speaker002:] Not at all, that was entirely my fault. I think the cabin fever is finally getting to me [speaker001:] There we go. Address has been changed. [speaker002:] Excellent [speaker001:] Is there anything else I can help you with today? [speaker002:] I think that was all I needed today. Thanks for your help [speaker001:] You are most welcome, thank you for your patronage. You have a wonderful rest of your day. [speaker001:] Hello, is there anything else i can do for you today [speaker002:] Hi. My name is Albert Sanders. My Order ID is 8614044352. I need to return these Tommy Hilfiger jeans for $74 if possible. [speaker001:] Okay sure, could i also get your username and email adress please I will also need your membership level [speaker002:] My username is as230512,email is as230512@email.com. Member level is guest. [speaker001:] Okay and how long ago did you purchase the jeans [speaker002:] I purchased them on 2102020. [speaker001:] Okay, do you have the receipt from your purchase [speaker002:] Yes I do. [speaker001:] Okay great, I need your address so i can send you a shipping level to start your return. I will also need a reason for the return [speaker002:] 1140 Kennedy St, Monterey, WA 73582. [speaker001:] Okay, I have sent you a link with the shipping label. You can return in Store online or at a dropoff centre. Is there anything else i can do for you today [speaker001:] hi [speaker002:] Thank you for contacting AcmeBrands! How can I help you today? [speaker001:] I need a refund I got the Guess shirt, but I "guess" I just don't really like it [speaker002:] Okay. I can help you with that. Can you give me your name and account ID so that I can pull up your account? [speaker001:] I haven't gotten it yet so I just want you guys to pay me back before it gets here Rodriguez Domingo ZNX064E5QH [speaker002:] Can you verify your username, email address and order ID? [speaker001:] 8119766062 rdomingo254 rdomingo254@email.com [speaker002:] Thank you. Would you like your refund by gift card, paper check, add credit to your account or credit card? [speaker001:] credit my account please [speaker002:] How much was the shirt [speaker001:] 59 [speaker002:] I'm applied the refund of $59 to your account. Is there anything else I can help you with? [speaker001:] nope bye [speaker002:] Have a good day. Bye! [speaker001:] hello [speaker002:] Hello, I am trying to access my account and I lost my phone so I cannot get the two factor authentcation code [speaker001:] Let's resolve it [speaker002:] Thanks [speaker001:] Give me your full name [speaker002:] Sanya Afzal [speaker001:] Give me your email address so I can send the reset code to it [speaker002:] sanyaafzal374@email.com [speaker001:] I have sent a mail containing the reset code to your email [speaker002:] Great thanks! [speaker001:] To be safe please follow security best practices I will send you a link now on security best practices. All done [speaker002:] Ok cool [speaker001:] Would this be all for today? [speaker001:] Hello, how can I help you? [speaker002:] Hi there. I want to buy a shirt online and my credit card keeps getting rejected. Do you know what is wrong with it? [speaker001:] Let's see if I can help. Can I get your Account ID or full name? [speaker002:] David Williams [speaker001:] OK, David, have you tried logging out and logging back in? [speaker002:] Yes, it didn't work. The card is just coming up as invalid. [speaker001:] Have you checked the expiration date on your card? [speaker002:] Yes, it doesn't expire until next year. [speaker001:] Could you try entering the information one more time? Maybe there was a glitch. [speaker002:] Okay, it seems to be working now. I guess I might have misread a number. [speaker001:] Great! Is there anything else I can help you with? [speaker002:] That was all! Thanks for the help! [speaker001:] OK, have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I want to look at my shopping history but I seem to have forgotten my password because I can't access my account. [speaker001:] I can certainly help you with that. Can you please tell me your full name and username? [speaker002:] Chloe Zhang. Username chloez82 [speaker001:] Thank you. Due to security concerns, I am unable to recover your current password, but I can generate a new password for you. [speaker002:] Oh ok. That's fine [speaker001:] Can you please tell me your PIN number or the answer to your security question? [speaker002:] security answer is Livingston [speaker001:] Thank you. Your new password is bvg7u8n0fvo [speaker002:] Ok great thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] Nope that was it you've been a big help thanks [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hey, how can I help you? [speaker002:] Hi i was rechecking my most recent order and it seems to have the wrong payment method used Hello? [speaker001:] Okay, let me check on that Can I get your full name, account ID, and order ID? [speaker002:] Chloe Zhang J4G0XJWBUK 1716211077 [speaker001:] Thank you. What is the shipping status? [speaker002:] Delivered [speaker001:] Okay, it is too late to change the payment on this order, but we can update it for future orders if you want? [speaker002:] It says it used my card when i thought i paid for it with Paypal Sorry i mean it used paypal when i used my card [speaker001:] That's okay, did you want to update it to your card for future orders? [speaker002:] Yes please [speaker001:] Great, I went ahead and made that change! Anything else I can help you with? [speaker002:] no thanks [speaker001:] Have a great dat [speaker001:] HI! I forgot my password AGAIN... Can't believe it! Can you help me so I can check my account? [speaker002:] Of course. May I have your full name and username to verify? [speaker001:] Albert Sanders [speaker002:] Username? [speaker001:] Alsanders 45 [speaker002:] Excellent, could I have the answer to your security question as a last step? [speaker001:] money [speaker002:] pdt3wd25s09 here you go, a temp password! [speaker001:] Ok. Thank you I'll go and check my account [speaker002:] Anything else today? [speaker001:] That's all Have a great one [speaker002:] You too! [speaker001:] Hi! How can I help you? [speaker002:] Hello, I would like to know how often this Guess jacket should be washed [speaker001:] It depends on how often it is worn. If you wear it regularly, it should be washed at least twice a season. If you wear your jacket sporadically, you can get away with washing it just once a season. Does that answer your question and is there anything else I can help you with? [speaker002:] Yes, thank you very much [speaker001:] You're welcome! Have a great day. [speaker001:] Hi! How can I help you today? [speaker002:] I have a quick question about my account [speaker001:] Sure [speaker002:] I have a premium subscription service and I was wondering when it was due for renewal because I want to renew it if it's coming due [speaker001:] I see, one moment please. No problem! What is your account ID? [speaker002:] LDGWUVSZUN [speaker001:] I am also going to need your full name and order ID please. [speaker002:] David Williams ID is 4959824891 [speaker001:] Alright, your subscription is active, the due amount is $14 and it is due in three days. [speaker002:] ok can I pay now or do I have to wait the 3 days [speaker001:] You can pay whenever you want too. Do you want to pay now? [speaker002:] ok cool I'll go pay for it now sure can you do that for me? [speaker001:] Absolutely [speaker002:] great [speaker001:] Do you have the credit card number or do you want to use the one on the account? [speaker002:] the one on the account please [speaker001:] Alrighty! [speaker002:] appreciate it [speaker001:] For future reference, I'm going to send you a link so that you can login and see anytime you feel. Do you have your username? [speaker002:] yes it is dWilliams982 [speaker001:] Great, I have sent it. Is there anything else I can do for you today? [speaker002:] that's it [speaker001:] Great, we appreciate your business with AcmeCorp and have a good day!! [speaker001:] Hello. How may I help you today? [speaker002:] I wanted to check on the status of my refund. [speaker001:] I can take a look at that for you. Where you expecting one? May I have your name please? [speaker002:] Yes, I've been waiting for a little while, so I wanted to check on it. My name is Albert Sanders [speaker001:] Thank Albert. How long have you been waiting? [speaker002:] About 2 weeks. [speaker001:] Can I have your username, email, and order ID also? [speaker002:] My username is as776316, my email is as776316@email.com, and my Order ID is 2464793371 [speaker001:] What was the date of this refund? [speaker002:] The date was March 20th [speaker001:] Did you already make the return? [speaker002:] Yes, I'm just waiting on the refund. [speaker001:] Any other details I should know. Im still trying to figure out what is going on. [speaker002:] No, I made the return, and they were going to issue me a refund. [speaker001:] Ok Ive located you order. Let me go ahead and manually push this refund through. [speaker002:] Great. What method of payment will the refund be? [speaker001:] Which method did you use to purchase? [speaker002:] I used my Visa card. [speaker001:] It will go to that card. [speaker002:] Great, thank you! [speaker001:] I just initiated the refund. Anything else? [speaker001:] Hello, how can I help you today? [speaker002:] I was hoping you could answer my question regarding refunds. [speaker001:] Are you trying to refund a specific item or did you just want to know about refunds in general? [speaker002:] Just in general, I've actually never bought anything on your site. If I don't like something, can I return it for a refund? [speaker001:] Okay, let me just look into that for you. [speaker002:] Thanks [speaker001:] Can I have your name please? [speaker002:] It's Crystal [speaker001:] We're only able to refund items that haven't been shipped yet.We do need order ID, customer username, and customer email address to make refunds so make sure you have that info. Can I help with anything else today? [speaker002:] okay, I think that makes sense. That's it for now [speaker001:] Have a nice day. [speaker001:] Hello, how may I help you? [speaker002:] when does annual sale end? [speaker001:] I can give you the time frame, could I get your name, please? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman. This year's annual sale ended on January 31st, about two months ago. We usually have the sale near the start of the year. You can subscribe to our newletter so you won't miss out on our deals in the future. Is there anything else I can help with? [speaker002:] ok, no [speaker001:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi! What should I do if I want to return an item? There is a stain on my new jacket [speaker001:] I can help with that, can you provide your full name or account ID? [speaker002:] Sanya Afzal My acc id is 345try67 [speaker001:] Thank you Sanya. I also need your username, email address, and order ID please. [speaker002:] Username: sanyaafzal361 my email is sanyaafzal361@email.com Order ID: 5433790622 [speaker001:] And what is your membership level? [speaker002:] gold [speaker001:] Great, as a gold member you get unlimited returns. I will need your full address for the shipping label please. [speaker002:] 5815 Circle Drive Baltimore, MI 77413 and the money should go back to my card, right? [speaker001:] Yes, and how would you like to process your return? By mail, In store, or at a drop off center? [speaker002:] by mail please [speaker001:] Great, you are all set now. Is there anything else I can assist you with today? [speaker002:] That will be it Thank you [speaker001:] Thank you, have a great day! [speaker001:] Thanks for choosing AcmeBrands! How can I help you? [speaker002:] I need to know some details about a shirt I'm looking at. [speaker001:] Sure! What can I tell you? [speaker002:] Is this preshrunk, or will it shrink after i wash it? [speaker001:] Let me check for you. It does not look like they are preshrunk. They will shrink if you wash them in hot water or dry then with hot air. So make sure that you wash in cold water only. Air drying will serve you better than using a machine, too. [speaker002:] okay. Thanks. [speaker001:] Can I help you with anything else today? [speaker002:] That's all I wanted to know. thanks@ [speaker001:] You're welcome, have a wonderfuld ay! *wonderful day! [speaker001:] Hi! I never received my package, so i want to check on the status of my order [speaker002:] Heloo can I help you with anything today? Oh I see. Can I have your name please? [speaker001:] Rodriguez Domingo [speaker002:] Thank you Rodriguez. One moment please. Can you provide your account Id and Order number please? [speaker001:] XXSYE95RFM Order ID: 5222414228 [speaker002:] Thanks for verifying. Can I also have your email address and user name? [speaker001:] Email Address: rdomingo874@email.com Username: rdomingo874 [speaker002:] Great thanks. When was the order placed? [speaker001:] i've been waiting 9 days 2019-09-21 [speaker002:] Oh no Im sorry. One moment please. Let me get a new order shipped out to you. Can I have your address please? [speaker001:] Address: 1720 Kennedy St La Fayette, NY 81264 [speaker002:] What item did you order? [speaker001:] a michael kors jacket [speaker002:] Alright. I have resent the jacket to you. I am sorry about the first package. Anything else I can help you with? [speaker001:] no, that is all! thank you!!! [speaker002:] Have a nice day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I had a question about the shipping charge on my order. It is much higher than I have ever paid for similar items [speaker001:] OK. I can look into this. What was the question about the shipping charges? [speaker002:] Could you see if there was an issue that resulted in increased cost [speaker001:] Let me check. [speaker002:] thanks [speaker001:] It looks like the shipping charges are correct. Was there anything specific you needed? [speaker002:] I just needed to know why it was so high [speaker001:] What is your full name or account ID? [speaker002:] my name is Sanya Afzal [speaker001:] What is your username, email address, and order ID? [speaker002:] My username is safzal53, email is safzal53@email.com. and order ID is 0983963799 [speaker001:] What is the status of your shipment? [speaker002:] It says that it is out for delivery [speaker001:] OK. I have credited you a discount on the shipping. Anything else? [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi, I am interested in purchasing some Calvin Klein jeans, and was wondering if they shrink after washing? [speaker001:] I'd be happy to find that information for you, but first could you provide your name? [speaker002:] Crytal Minh [speaker001:] Crystal, our jeans will not shrink if properly cleaned. Fold them inside out when washing to preserve the color and use cold water. It's best to hang dry but using a normal dryer can also work. [speaker002:] Awesome! I will definitely buy a pair. Thanks for your insight. [speaker001:] You're welcome. Can I help you with anything else today? [speaker002:] No thank you [speaker001:] Great! Enjoy the rest of your day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hello, I purchased a shirt for my sisters birthday party but it was delivered with a stain on it, can I please return it? [speaker001:] I'm so sorry about that! I'll be glad to help you with that. May I get your full name, please? [speaker002:] Sure it's David Williams [speaker001:] Thank you, David. To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] 2889395102 I'm sorry I don't have the account ID available [speaker001:] No worries! May I please get your Username and Email Address? [speaker002:] dwilliams643, dwilliams643@email.com [speaker001:] Thank you, David. And your membership level, if you have it? [speaker002:] Bronze [speaker001:] Excellent, thank you. Would you be able to tell me your purchase date? [speaker002:] Yes it was 2020-01-06 [speaker001:] Okay! Unfortunately that's just past our 90 day return window for Bronze members. By chance, do you have your receipt andor original packaging? [speaker002:] I purchased for a party, unfortunately I had to just grab one at the local store No I don't have the original packing [speaker001:] Do you happen to have your receipt? [speaker002:] Yes I have my debit card receipt [speaker001:] The receipt or order confirmation for your order, though? [speaker002:] Oh I don't believe have a receipt then [speaker001:] That's a shame. I'm so sorry David, but without the receipt andor original packaging, unfortunately your purchase is just past the allowable return date. I truly apologize for the inconvenience. Is there anything more I may help you with today? [speaker002:] I shouldn't have waited so long, thank you for checking [speaker001:] You're very welcome, and I do apologize that I cannot assist you further today. [speaker002:] Have a good day [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you? [speaker002:] Hi. My name is Rodriguez Domingo. My Account ID is G80WSDVQCL. I am a bronze member, and I need more time to pay the subscription fee. Can I get an extension? [speaker001:] I'm sorry, I'm only authorized to offer extensions to Silver and Gold members But I can put you in touch with my manager, who might be able to help you Can I get a phone number where she can call you back? [speaker002:] Sure. My number is 551-2927. [speaker001:] Okay, my manager will get back to you as soon as possible Is there anything else I can help you with? [speaker002:] Ok great. That is all for today. [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Oh shoot. I seem to have forgotten my password. [speaker001:] Let me help you with that Can I have your full name? [speaker002:] Albert Sanders [speaker001:] And do you have your username? [speaker002:] asanders1 [speaker001:] And I need your pin or security question to make you a new password. [speaker002:] 480238 [speaker001:] Your new password is: v1bbxo17fa9 [speaker002:] Ok let me try and log in with that [speaker001:] Is there anything else I can help you with? [speaker002:] Yep, it works! Thanks for your help. That's all I need. [speaker001:] Then have a nice day! [speaker001:] Thank you for contacting Acme. How may I help you? [speaker002:] Hello, I would like to know about how to remove gum from the sole of the Tommy Hilfiger boots [speaker001:] Okay, I can help you with that [speaker002:] Great [speaker001:] I'll just look it up in our product manuals, one moment please. so it seems like the old folk remedy was true, if you have some peanut butter handy, that's the best way to remove gum if you just rub the PB generously over the gum, and then let it sit for 10-15 minutes, the gum will become soft enough that it can be scraped off [speaker002:] That sounds easy enough [speaker001:] then some soap and water will take care of any leftovers [speaker002:] Ok thanks very much [speaker001:] You're welcome. Is there anything else I can help with today? [speaker002:] that is all [speaker001:] Okay, have a great day [speaker001:] HI, how can I help you? [speaker002:] Hi there! So I'm so sorry. I think my payment is due today for my subscription with you guys and I'm not sure if it's gone through yet? [speaker001:] Okay, can I have your name please [speaker002:] Sure it's Alessandro Phoenix I think the annual is due today but I just can't remember, I totally want to pay just not sure if it's already tried or if I passed the date. [speaker001:] Can I also have your account ID and order ID? [speaker002:] Sure it's uhhh ALAG94R4EU and the.... Order id is 9749421551 [speaker001:] Your due date is in three days and the amount owed is $14. [speaker001:] Hi, how can I help you? [speaker002:] Hi. I've been trying to place an order for the last hour but the website is running super slow. [speaker001:] I'm sorry your experiencing that I will try to help Is the entire site slow or just one page? [speaker002:] Everysingle page. [speaker001:] ok thank you Can you try shutting the other tabs in your browser to see if it helps? [speaker002:] sure, give me a secone no luck, what else ya got? [speaker001:] ok thank you. I have a couple ideas Let me notify our website team about this issue first [speaker002:] ok. [speaker001:] Ok, can you try visiting another website to check if its your browser or just our website? [speaker002:] ok, i will try google [speaker001:] great [speaker002:] seems to be working fine. [speaker001:] ok, thanks. Can you try logging out of our site and then logging back in. This often fixes the problem. Did logging out fix it? [speaker002:] let me try [speaker001:] ok [speaker002:] that seemed to help a lot! [speaker001:] great! Can I help with anything else? [speaker002:] nope thats it [speaker001:] ok, have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Does my shopping car qualify for free shipping? [speaker001:] Let me find out for you? If the total is more than 25.00 It will take five business days. [speaker002:] okay [speaker001:] If it is less than 25, then there is a flat shipping fee of $4.99 Can I help you with anything else? [speaker002:] no [speaker001:] Have a good day. [speaker001:] welcome [speaker002:] welcome to what [speaker001:] Welcome to customer service unit How may I help you? [speaker002:] I'm really frustrated with your company [speaker001:] I am sorry to hear this? What is wrong? What is the matter [speaker002:] Every single time that I find something I want to buy it seems to be out of stock Like, every single time [speaker001:] Sorry, this can be very frustrating [speaker002:] uh, ya think? Last week, I tried to order 2 pairs of boots and both sizes were out of stock If they're out of stock, then why even have them on your website? [speaker001:] I will see what I can do to solve this issue for you Please give me your Full name or account id [speaker002:] Rodriguez Domingo Well, what are you going to do????? [speaker001:] This is not a general issue, I can see that it is affecting your account. I will write a report for you and let the purchase department know about this issue They are going to look into it and help you resolve the problem [speaker002:] Are they going to call me or something? [speaker001:] I have alerted them. They will contact you soon via an email [speaker002:] Okay. I'm sorry for being rude, but I haven't left my house in 30 days!! [speaker001:] I understand how you feel. It's not easy with everything going on in the world right now. I am happy to be of help [speaker002:] No, it's not. Thank you for helping me. [speaker001:] Would that be all for today? [speaker001:] good morning, how can I help you? [speaker002:] Hey, I forgot my password, so I cannot access my account. I need information on an order. [speaker001:] don't worry we will give you a new one would you give me your full name or account ID [speaker002:] Joseph Banter [speaker001:] additional to this you would give me your email, to sent the reset link [speaker002:] jbanter4 [speaker001:] sorry, I need your username, not your email. thanks [speaker002:] That's ok, I figured that's what you meant. [speaker001:] ok, now i am going to generate a new password but for identity security would give me your pin number. [speaker002:] My security answer is Livingston [speaker001:] ok, thanks. one moment please. 32zadgia6zy here yo go [speaker002:] Excellent, thanks! [speaker001:] a pleasure to help you have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Hi I think I was signed up for a subscription by mistake [speaker001:] Okay, can I have your full name please? [speaker002:] Crystal Minh [speaker001:] And how did you find out about this? [speaker002:] I noticed a charge on my bank statement that I did not recognize and looked up your company. [speaker001:] Are you sure that's how? Most people are either told by an email, people they live with, or hear something on the news. [speaker002:] I get my statement by email is that helps you. [speaker001:] One moment please. Let me check the system to see what it says. [speaker002:] okay [speaker001:] Okay it looks like a subscription was added to your account by mistake, you'd like me to remove it and refund you correct? [speaker002:] That would be wonderful. [speaker001:] Okay, it's off your account and the refund has been sent. Is there anything else I can do for you today [speaker002:] No that's all. thanks so much. [speaker001:] Well then have a nice day! [speaker001:] Hello, thank you for being an AcmeBrands customer! How may I help you? [speaker002:] I already returned the product, but I still didn't got my money back. [speaker001:] Let's see what is going on. May I have your full name? [speaker002:] Chloe Zhang [speaker001:] So am I correct you want to find out the status of your refund? [speaker002:] yes [speaker001:] If so, I will need your username, email address, and order ID. [speaker002:] username is cz971446, email is cz971446@email.com, and order id is 9831267752 [speaker001:] Thank you. Your refund is in progress and you will receive your refund online, as originally requested. [speaker002:] ok, thanks [speaker001:] Is there anything else you need today? [speaker002:] no [speaker001:] Okay. Please let us know if you need any other help in the future. Have a wonderful day! [speaker001:] I need to change shipping details [speaker002:] Sure, what is your name? [speaker001:] Crystal Minh [speaker002:] Okay, and what do you need to change? [speaker001:] address actually I got the wrong item by accident [speaker002:] So, do you want to change your address or did you get the wrong item? [speaker001:] wrong item [speaker002:] What is the shipping status? [speaker001:] in transit [speaker002:] Okay, and can I have your username, email address and order number? [speaker001:] Username: cm924261 Email Address: cm924261@email.com Order ID: 8514658285 [speaker002:] And what item was wrong? [speaker001:] just the wrong one [speaker002:] Okay, I've updated your order. Is there anything else? [speaker001:] no [speaker002:] Have a great day. [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] Hello, I have a promo code and would like to know when it expires as I am thinking about buying some stuff [speaker001:] Absolutely. Let me check that out for you One moment please [speaker002:] Thanks [speaker001:] Could I get your full name to pull up your account please? [speaker002:] Alessandro Phoenix [speaker001:] Awesome. And when was the promo code issued to you? [speaker002:] about 5 days ago [speaker001:] Great! Most of our promo codes are 7 day codes so you should be good to go for 2 more days! [speaker002:] Ok great, thank you [speaker001:] Does that answer all of your questions today? [speaker002:] Yes it does [speaker001:] Great. Glad I could help:] Hope you have a great day! [speaker002:] You as well [speaker001:] Thanks! [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hi my name's Crystal Minh. I need to check an order status, but I'm unable to access my account [speaker001:] I would be happy to help. [speaker002:] The problem is, I have two-factor authorization set up, but I lost my phone. Is there some other way that I can get in? [speaker001:] Yes, one moment please. May I have your email address? [speaker002:] cminh315@email.com [speaker001:] I would send you a code to your email address as well as link about security best practices. Is there anything else I can help you with today? [speaker002:] Okay, great. That code can be used in place of the texted code? Ah there it is, I'm able to log in now. Thanks, that's everything [speaker001:] Great, anything else today? Thank you for contacting AcmeCorp, you have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] Yes i was trying to get some more information on one of your items, i was thinking about buying [speaker001:] Can you please tell me more about the item you are considering? [speaker002:] yes i was looking at the Michael Kors jeans [speaker001:] And what question do you have about these Michael Kors jeans? [speaker002:] Yes i would like to know how much would it cost to get the jeans tailored [speaker001:] I would be glad to answer that for you. Please give me a moment to look up that information. Tailoring is free for Bronze, Silver, and Gold members. If you are a guest member, tailoring is also free if you have bought 3 or more pairs of jeans and have proof of purchase. Otherwise, tailoring costs $15 per pair and includes a free consultation [speaker002:] okay, great! thank you for your help [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] that will be all [speaker001:] Thank you. Have a great day! [speaker001:] hiya [speaker002:] Hello, thank you for contacting us. How can I help you? [speaker001:] so i have a refund that's already in progress, however, i need to add one more item to it [speaker002:] That shouldn't be a problem. Can I have your first and last name please? [speaker001:] sure it's Sanya Afzal [speaker002:] Alright, So we need to cancel and item and add it to your refund correct? [speaker001:] right, my existing refund is $100, so i'd just need the other item added [the $79 michael kors jeans] [speaker002:] Awesome, thank you for the additional information. Can I please have your Account ID and Order ID? [speaker001:] sure Order ID: 2600248569 i don't have an account id available, sorry [speaker002:] Alright give me one moment to see what I can do to help. [speaker001:] thanks [speaker002:] Sorry for the delay, I'm inquiring with my manager what to do without an account ID. [speaker001:] alrighty, thanks [speaker002:] Okay not a problem Ill just need your username and Email address [speaker001:] sure Email Address: safzal38@email.com Username: safzal38 [speaker002:] Alright and the refund was for 79$ for this item? [speaker001:] yes awesome thanks so much [speaker002:] Alright the item was successfully added to the refund. Was there anything else I could help you with? [speaker001:] that was it! [speaker002:] Thank's for shopping with us. I hope you have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] i would search for something and would get results that are unrelated. [speaker001:] OK. The search is not working on website? [speaker002:] correct [speaker001:] OK. Let me check. [speaker002:] ok [speaker001:] Please log out and log back in. Let me know if that works. [speaker002:] will try this now and will let you know [speaker001:] ok [speaker002:] does not work. what else can we do [speaker001:] Ok. Please try clearing out your cookies [speaker002:] ok will do this now and will let you know [speaker001:] ok [speaker002:] it works [speaker001:] Excellent! Anything else? [speaker001:] Hi I have a question about an order I made. hello? anyone there? [speaker002:] Hello, I'm sorry for the delay. How can I help you? [speaker001:] Hi! I have a question about an order I just made [speaker002:] Sure! What is the question? [speaker001:] It was for a coat but my sister just told me that my mom got one just like for my birthday so I need to cancel the trade and apply for a refund. can you help? cancel the transaction [speaker002:] Okay. May I have your full name? [speaker001:] cool it's Joyce Wu [speaker002:] Now may I have your username, email address, and order ID? [speaker001:] ok my user name is jw784205 jw784205@email.com is my email order ID is 5909933363 It's the Guess coat [speaker002:] Do you know the shipping status? [speaker001:] I'm not sure. I hope it hasn't shipped yet. I don't think it did [speaker002:] You should have gotten an email that says something like order received, in transit, or out for delivery if you haven't received it yet. [speaker001:] I did get the order received email I didn't get the order shipped though email though [speaker002:] That's okay. How much was the coat? [speaker001:] $84 [speaker002:] I'm processing the refund now. [speaker001:] oh great! thank you! [speaker002:] Is there anything else you need? [speaker001:] that's it [speaker002:] Okay. In that case, have a wonderful day! [speaker001:] Hello, how may I help you? [speaker002:] I'm having a lot of problems with the website today. The speed is almost unusably slow. [speaker001:] I can help you troubleshoot this issue. Could you try logging out of your account and back in to see if it is still slow? [speaker002:] I actually tried that 2 or 3 times already. I thought it might just be me, but it didn't help [speaker001:] Do other websites run at normal speeds for you? [speaker002:] yes, they do [speaker001:] You could try closing other browser tabs and computer applications to see if they are slowing the site down. [speaker002:] ok, i tried that, but it didn't help [speaker001:] I'm sorry you're still having trouble. I'll write a report to our web team. I can help you make a purchase from my end in the meantime if that will help. [speaker002:] ok, i think that i'll check back in a couple of hours and see if it has cleared up. I wanted to browse a bit more before deciding. [speaker001:] Okay, sure thing. Is there anything else I can do for you? [speaker002:] no, i think that will be all [speaker001:] Have a good day! [speaker001:] Hi, how may I help you? [speaker002:] Hi! I was calling because I was charged for an order I never placed Its a Michael Kors jeans for $49 [speaker001:] May I have your full name, username, email and order ID to assist? [speaker002:] Sanya Afzal safzal06@email.com Username: safzal06 Order ID: 1645126546 [speaker001:] You have been refunded for this error, very sorry. Is there anything else you needed? [speaker002:] Thank you. I really appreciate your help. [speaker001:] No problem, did you need anything else today? [speaker002:] Thats all. Thank you [speaker001:] Have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi! I am missing my $40 credit [speaker001:] Oh, I'm sorry to hear that, let me see if I can get this cleared up for you [speaker002:] thanks [speaker001:] Was this credit in regard to a subscription, a promotional package, or a previous purchase? [speaker002:] subscription refund [speaker001:] Okay, I'll take a look at your account and see what's going on May I just gather some information from you first, to verify the details? [speaker002:] ok [speaker001:] Your full name or your account ID [speaker002:] Sanya Afzal [speaker001:] Thanks, Ms Afzal and I'm very sorry about the inconvenience, I'll get you a code that will place the $40 credit into your account immediately [speaker002:] thank you [speaker001:] There we are, the code QEW04 should do the trick [speaker002:] Thank you so much [speaker001:] You're welcome. May I help with anything else while we're here? [speaker002:] no thank you [speaker001:] Okay, have a great day [speaker001:] hi, how can I help you? [speaker002:] Hi! I am having an issue with my shipment. It seems like the shipping cost was incredibly high. [speaker001:] really? let me look into that for you. what is your name please? [speaker002:] Maybe I'm just used to Amazon's free shipping. My name is Norman Bouchard. [speaker001:] yes, amazon is hard to keep up with. may i have your username, email & Order ID. [speaker002:] Order ID: 9205581457 Email Address: normanbouchard515@email.com [speaker001:] I promise that ACME treat their staff way better though [speaker002:] and my username is normanbouchard515 Well that's good to know. I'd love to switch to you guys for all my needs. [speaker001:] do you have you shipping status please? [speaker002:] It says my shipment is in transit [speaker001:] thanks for caring! I know that free delivery is pretty appealing. in that case, here is what I can do for you. I can waive the shipping [speaker002:] Oh that's so kind of you! [speaker001:] how about that? [speaker002:] That would be great. Thank you so much. [speaker001:] nice to help out a loyal customer [speaker002:] Absolutely. See ya later Amazon! [speaker001:] yay! so glad that you asked today! is there any thing else? [speaker002:] That was it. Thank you for being so great! [speaker001:] u2! [speaker001:] Hi, thanks for waiting. How can I help you? [speaker002:] oh, I do hope you can help me. I need to add something to an order I just placed. [speaker001:] Sure, as long as it hasn't shipped we can do that. Can I get your name? [speaker002:] oh good, I have my order ID of 6073092407, my name is Rodriguez Domingo [speaker001:] Thank you Mr Domingo. And do you know what your shipping status is? [speaker002:] it just says order recieved [speaker001:] Great, then we can add to it. [speaker002:] I just wanted to add the Calvin Klein jacket for $89, a size large [speaker001:] Your order has been updated. Check your e-mail for a verification notification. Did you need help with anything else? [speaker002:] No thanks! You have been so helpful! [speaker001:] You are quite welcome. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi I have a question about an order I made I just got a notification that my order was out for delivery but I noticed that you charged my credit card. I didn't select that as my payment method. I selected my debit card [speaker001:] Ah okay, so the payment method on the order was wrong? [speaker002:] yes [speaker001:] I will need your full name, account ID, and order ID. [speaker002:] Rodriguez Domingo HEP4G75F7O 6861959727 [speaker001:] I'm afraid since the order is already out for delivery we cannot change the payment method for it. We can change it for future orders if you wish. [speaker002:] oh no! [speaker001:] I'm very sorry about that. [speaker002:] I might be over my credit limit with this card there's nothing that you can do? but when entered the payment details I definitely put in debit card [speaker001:] Unfortunately no, perhaps once it gets delivered, you can return it and you won't go over the credit limit. I'm very sorry about this inconvenience. [speaker002:] this is terrible [speaker001:] Sometimes the system can make mistakes, I apologize. Is there anything else I can help you with? [speaker002:] no I have to figure something out now [speaker001:] Okay, sorry again. I hope it works out. [speaker001:] Hi. How can I help you today? [speaker002:] Hi I would like to know if my shopping card qualifies for free shipping shopping cart [speaker001:] Great, I can look into that for you. Could I start by getting your name? [speaker002:] Rodriguez Domingo [speaker001:] Great, and do you have an account id? [speaker002:] A2Z70GL7HTFFQR [speaker001:] And do you have an order id? [speaker002:] no [speaker001:] Ok Rodrigo, and are you trying to ship internationally? [speaker002:] no [speaker001:] Ok. Do you have a membership with us? [speaker002:] gold yes [speaker001:] Unfortunately, it looks like we can not offer free shipping at this time. Standard shipping is $8. [speaker002:] alright [speaker001:] Sorry about that! Is there anything else I can help you with? [speaker002:] no [speaker001:] Ok. Thank you for contacting us, and have a nice day:] [speaker001:] Hello. How may I help you today? [speaker002:] hello [speaker001:] Hello. How may I help you today? [speaker002:] Can you tell me how I can cancel my subscription? [speaker001:] Do you want to know how to cancel or what happens if you cancel? [speaker002:] both please [speaker001:] Lets start with the most important one first. Which one do you need to know about? [speaker002:] I want to know how to cancel my subscription and what happens if I cancel it [speaker001:] Well if you cancel you can do that at anytime. Your benefits will last through the end of the month. Anything else I can help you with? [speaker002:] no. that was all [speaker001:] Great. Have a nice day. [speaker001:] Welcome to AcmeBrands, How may I help? [speaker002:] Can I change my payment method for an order I already placed. [speaker001:] Let me check that for you. May I have your full name or account ID? [speaker002:] Albert Sanders [speaker001:] What is your current payment method? [speaker002:] PayPal [speaker001:] What is our username, zip code, and telephoe number? [speaker002:] 697-7682 66510 im not sure of the username [speaker001:] Ok. What is your email address? [speaker002:] Sorry I'm not sure about that [speaker001:] What is your PIN then? [speaker002:] I don't have it [speaker001:] What is your password? [speaker002:] all I have is my account and order ID [speaker001:] The order ID will do. What is that? [speaker002:] Order ID: 5839596439 [speaker001:] Thanks. How would you like to pay now? [speaker002:] just use the credit card on file. [speaker001:] OK. I have made the change. Anything else I can help you with today? [speaker001:] Thank you for contacting AcmeBrands. Can I have your name? [speaker002:] Chloe Zang i want to check my shipping stauts bc i never got my package [speaker001:] Hello, Chloe. I can help you with that. Can you provide me with your account ID and order ID? [speaker002:] Account ID: 28RAZREYLE Order ID: 4865939395 [speaker001:] Thank you. Could I have the username and email address that you placed the order with please? [speaker002:] Email Address: chloezhang267@email.com Username: chloezhang267 [speaker001:] I'm sorry but your order hasn't yet shipped. But I can still make adjustments to your order if needed. [speaker002:] i've been waiting for 9 days can you please expedite it [speaker001:] Yes, I can change the shipping date and update the order for you. [speaker002:] great thanks [speaker001:] I've updated the shipping date for your order and it will be shipped out as soon as possible. You should be receiving your order within the next 2 business days. [speaker002:] thank you [speaker001:] You're welcome. Is there anything else I can help you with? [speaker002:] nope thanks [speaker001:] Great! I hope you enjoy the rest of your day. [speaker001:] Hello, how may I help you today? [speaker002:] i want to make a purchase but can't because my credit card keeps being rejected [speaker001:] Sure thing, there are a few things we can try. First, just to be sure, have you made sure there weren't any typos in the number? [speaker002:] no typos just checked and still being rejected [speaker001:] I see, have you tried logging out and back in? That has been known to fix the problem for other customers. [speaker002:] will try this now and will let you know ok it works [speaker001:] Glad to hear! Is there anything else you need help with? [speaker002:] that is all [speaker001:] Thank you, and have a nice day. [speaker001:] Hi How are you doing today my name is Joyce Wu [speaker002:] Hello, how can I help you? [speaker001:] and I would like to complain about a shirt. I really want to buy it buts its really expensive I saw it at another retailer for at least half the price Product: Shirt Brand: Calvin Klein Amount: $99 its a simple shirt and it costs almost $100 that is outrageous [speaker002:] Let me help you with that. Can I get your full name or account ID? [speaker001:] Name: Joyce Wu Account ID: YEHD7CCKOP [speaker002:] You said you found this at a retailer for how much? [speaker001:] for $50 [speaker002:] Thank you, can I also get your order ID? [speaker001:] yeah for sure Order ID: 2349256613 [speaker002:] Thanks! Our pricing algorithms are dynamic and take into account a multitude of factors that end up determining the price of the item [speaker001:] Oh so there is no way of lowering that price? [speaker002:] Are you still there? [speaker001:] yeah Im here [speaker002:] Unfortunately, there is not much I can do. [speaker001:] I see I guess I will have to buy the shirt from the other retailer then unless you can give me a promo code or something [speaker002:] Let me check on that. Okay, because of your loyalty to our company, I can offer you a one-time price match to $50 for the item. Please use this code during the check out process. U1PSO [speaker001:] Thanks a lot those are great news I will buy the shirt now Yay! [speaker002:] Awesome! Anything else you needed? [speaker001:] Hello, how may I assist you today? [speaker002:] I am interested in finding out about my subscription status. I want to continue it but need to know how much I need to pay? [speaker001:] May I have your name, account ID, and order ID? [speaker002:] Sure. Chloe Zhang is my name by I do not know my order id My account id is ADMIMJPOCC [speaker001:] Your subscription is currently active and you owe $0 dollars. [speaker002:] Ok. I thought I still owed on it [speaker001:] Follow this link for future account logins. [speaker002:] Thank you! [speaker001:] Nothing is owed presently, is there anything else I can help you with today? [speaker002:] Being I don't owe anything then that was main thing. Do you know when the account becomes due? Or in other words when my subscription ends? [speaker001:] What is you membership level? [speaker002:] Guest [speaker001:] As a guest your subscription expired today. [speaker002:] Can I renew it please? [speaker001:] Which membership level do you want? [speaker002:] I'd like Guest again please [speaker001:] Account renewed at Guest level. Anything else I can help you with? [speaker002:] Thank you. What to I owe today then? [speaker001:] 14 dollars is the current charge. [speaker002:] Ok. I'd like to go ahead and pay it please [speaker001:] You can enter a new card or use the card already on the account. [speaker002:] Use the card on my account please Thank you! [speaker001:] Anything else I can do for you today? [speaker002:] No thanks. That's it. I appreciate it! [speaker001:] Have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello, I recieved an email saying that the shipping cost would be seperate is that true? I already ordered [speaker001:] Sure I can look into that for you. Can I have your name please? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman. Can I also get your username, email address, and the Order ID? [speaker002:] normanbouchard885, normanbouchard885@email.com, 1785059944 [speaker001:] Oh I'm sorry I'll also need your Account ID please. [speaker002:] J7G07IGPYJ [speaker001:] Okay perfect. Let me look into that for you really quickly here. [speaker002:] Thanks [speaker001:] Okay it does look like there was an error. I apologize for that. To resolve that I can change the price for you if that is sufficient? [speaker002:] That is fine [speaker001:] Perfect. Okay I have updated that so the price should reflect what you ordered now. Can I help you with anything else? [speaker002:] Thanks [speaker001:] Thank you and have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I was on your website, and it was running very slow and isn't usable. [speaker001:] I see, I am sorry to hear this. Let's see what we can do about this. [speaker002:] Thank you. [speaker001:] If you don't mind, let's try a couple of troubleshooting actions that usually fix the problem. [speaker002:] Sure! [speaker001:] First, let's try visiting another website real quick, sometimes that will clear unwanted cookies. [speaker002:] Ok, let me try that. [speaker001:] Then going back to ours, see what happens. [speaker002:] The other site worked fine, but yours is still doing the same thing. [speaker001:] Ok so it is just our site. [speaker002:] Yes. [speaker001:] The second one will be closing all your other tabs on your browser [besides this one of course] [speaker002:] I'll try that. [speaker001:] Then refreshing [speaker002:] That seems to have worked! [speaker001:] Oh fantastic! Happens to me a lot haha. Too many tabs! [speaker002:] Yup!! Thank you for your help! [speaker001:] I am glad we got this fixed, is there anything else I can help you with today? [speaker002:] No, that's all. [speaker001:] Thank you and you have a wonderful rest of your day! [speaker001:] Hello. How may I help you today? [speaker002:] Hi! I needed some information about a product I am looking at purchasing [speaker001:] Sure. I can help you out. Can I have your name? [speaker002:] My name is Sanya Afzal [speaker001:] Thank you Sanya. What information are you looking for specifically? [speaker002:] I was looking at these boots and I wanted to know if they were waterproof [speaker001:] I can look for you. What boots are they? We do carry both water proof and non waterproof boots. Most of the ones we have are waterproof. [speaker002:] The brand for this particular boot is Guess and the price is $54 if that helps [speaker001:] Upon purchase you can check the guarantee and it will state if they are waterproof or not. [speaker002:] Is there anyway I can know that before I make the purchase? [speaker001:] I just looked and these boots are waterproof. [speaker002:] Thank you so much for the information. [speaker001:] Anything else I can help you with? [speaker002:] That is all. Thank you [speaker001:] You are welcome. Bye. [speaker001:] Hello, how may I help you today? [speaker002:] Hi what is your return policy [speaker001:] Please give me one moment to look up that information. [speaker002:] thanks [speaker001:] Our return policy depends on your membership level. Gold members have unlimited returns, while Silver members are allowed returns for purchases made within the past 6 months. Bronze members are limited to returns for purchases made in the past 90 day [speaker002:] ok perfect. Thanks [speaker001:] Guest members are allowed to return items within 30 days of purchase. Is there anything else I can help you with today? [speaker002:] perfect. No that's all. [speaker001:] Thank you. Have a great day! [speaker001:] HI! How can I help you today? [speaker002:] Hello, I'm trying to get something but I'm having issues whenever I add an item to my cart, it doesn't show up It's like my cart isn't updating when I add an order [speaker001:] I can help you out with that. [speaker002:] Great [speaker001:] Let's try something. [speaker002:] OK [speaker001:] Can you refresh the page and try to add the item again? [speaker002:] Okay I did that, but it's still not showing up. [speaker001:] Okay, how about logging out and logging back in again. Let's try that. [speaker002:] Okay one second Cool that seemed to fix it! Thank you! [speaker001:] Awesome! Is there anything else that i can help with today? [speaker002:] Nope, that was it. Thanks for the help. [speaker001:] Have a great day! [speaker001:] hello, how can I help you today? [speaker002:] Hello, I am trying to access my account but I seemed to have forgotten my username. [speaker001:] sure, I'd be happy to help you! Can I have your name please? [speaker002:] Norman Bouchard [speaker001:] Thanks! Can I have your zip code and phone number please? [speaker002:] 88263, 534-4027 [speaker001:] Thanks! I am showing your username to be nbouchard1 [speaker002:] Ok great thanks [speaker001:] Is there anything else I can help you with? [speaker002:] That is all [speaker001:] OK, perfect, have a great day! [speaker001:] The website is too slow, I can't browse anything. [speaker002:] Hello, how may I help you today? Alright, I will help you troubleshoot this issue. Could you try again really quick? [speaker001:] I just tried it. It doesn't work. [speaker002:] Please log out and then log back in. [speaker001:] I just tried it too, doesn't work. [speaker002:] Please make sure that all other tabs are closed along with any other programs that are running. This can slow down the system. [speaker001:] It worked. Thanks! [speaker002:] Great! Will that be all for today? [speaker001:] yes [speaker002:] Have a great day! [speaker001:] Thanks for contacting AcmeBrands, how may I help you? [speaker002:] I want to check the status of my account [speaker001:] Ok sure, what do you want to know about your account? [speaker002:] I have a shipping question [speaker001:] And what is your question? [speaker002:] I want to know if my account includes free shipping [speaker001:] Is this free shipping to out of country? [speaker002:] Yes [speaker001:] Ok, i will need to get your name or account ID first [speaker002:] name is Alessandro Phoenix [speaker001:] Ok, let me check the system. Yes, i have just checked and your account does offer free international shipping [speaker002:] Great! [speaker001:] Also, common questions such as this can be found in our FAQ I will send you a link [speaker002:] Wonderful, thanks so much [speaker001:] Is there anything else you need? [speaker002:] That is all [speaker001:] great, have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I'm having trouble with my account It says my subscription has been removed [speaker001:] Okay I'll see what I can do? [speaker002:] Okay thank you [speaker001:] Can I have your full name? [speaker002:] Joseph Banter [speaker001:] And how did you find out your subscription had been removed? [speaker002:] My wife was looking at the account and noticed the subscription was removed [speaker001:] Let me check the system for you about this. Well looking at your account she must have misread something, as your account still has the subscription on it. [speaker002:] So I'm still able to get the benefits [expedited shipping, special discounts]? [speaker001:] If you can do me a favor and double check that it's still there on your end though. Yes you never lost your subscription [speaker002:] Okay, it looks good! [speaker001:] Is there anything else I can do for you today? [speaker002:] No, that's all [speaker001:] Well then have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] I have an extra $50 fee on my order and I am trying to figure out what it's for. [speaker001:] I can look in to this for you. Can I get your full name or account ID? [speaker002:] Albert Sanders [speaker001:] Thanks Albert. I'm just pulling up your account. Just to verify, you had a $50 charge and you don't know what it is for? [speaker002:] Correct [speaker001:] Alright, can I also get your account ID and Order ID? [speaker002:] Account ID: 59ST3PAZ4R Order ID: 0223485086 [speaker001:] Thanks Albert. Just give me a moment while I look and see what this fee was. Albert what is your membership level? [speaker002:] Gold [speaker001:] We really value our gold members and I am just going to go ahead and remove this fee for you. [speaker002:] Thank you. I would appreciate it [speaker001:] You said it was $50? [speaker002:] yes [speaker001:] Alright, I have removed that and I am really sorry about it! [speaker002:] Thank you! [speaker001:] Is there anything else I can help you with today? [speaker002:] Nope that is all [speaker001:] Have a great day, Albert! [speaker001:] Hello [speaker002:] Hi! how cna i help you [speaker001:] Hello, I would like to check on an order status. I think the shipping cost is outrageous. [speaker002:] okay! i can help [speaker001:] If it can't get changed I would just like to either cancel or get a refund. [speaker002:] what is your first name and account id and order id [speaker001:] David my account ID is ZQDKG7OF1Y my Order ID is 3343532642 [speaker002:] Whats your last name [speaker001:] Williams [speaker002:] what is the shipping status? [speaker001:] it says In Transit [speaker002:] Do you want me to cancel the order? [speaker001:] Yes please [speaker002:] Do you need anything else? [speaker001:] Great thanks a lot. You should give some feedback to your bosses that the shipping costs are too high! But yes that is all, thank you. [speaker002:] i will give that back! [speaker001:] Hi! Thank you contacting acme today. How may I help you [speaker002:] My subscription for premium service is not showing up when I check my account. [speaker001:] Oh no! Let me look into that for you. Can I start with your full name [speaker002:] Albert Sanders [speaker001:] Can I also have your account id and order id [speaker002:] My id is AS2525 Order ID is 12345 [speaker001:] The order id is generally 9 digits long. [speaker002:] Opps! That should have been 123456789 [speaker001:] Thank you. Are you looking to see if your subscription is still active Are you still there? [speaker002:] yes [speaker001:] Ok just to clarify are you looking to see if your subscription is active? Did you make a payment recently [speaker002:] I'm sorry i thought you were checking the status. My subscription should definitely be active. Yes. It is paid automatically each month. [speaker001:] I see here. It looks like a payment of $14 was due yesterday. That is why you are not seeing it in your account [speaker002:] It is paid automatically each month. It should be in your records. [speaker001:] I am also going to send you a link so you can see this information right on the website. Yes, I see that you have it set up automatically but your payment was not successful. You may what to check with your bank to see what happen [speaker002:] Can you hold while I check my bank account online? [speaker001:] Ok [speaker002:] OH. I forgot they changed my debit card number. The number you have for the automatic charge is no longer correct. [speaker001:] Oh ok, that makes sense. You can use the link I provided above and update that. [speaker002:] OK I will do that. Thank you. [speaker001:] You're Welcome. Did you have any other questions today? [speaker002:] Not right now. [speaker001:] Thank you contacting Acme! Have a great day [speaker001:] Hi, what can I do for you? [speaker002:] Hi, Can you tell how I would cancel a subscription? I'm considering making a purchase. I want to know if I don't like it how to cancel a subscription. [speaker001:] You may cancel your subscription anytime and will not be charged for future months. For the current month, you are still responsible for the full monthly billing amount and will continue to receive the subscription services for the remainder of this To cancel you should see a button to cancel on your account Does this answer your question? [speaker002:] Yes it does. Thanks! [speaker001:] Have a nice day [speaker001:] Hi! How may I help? [speaker002:] I wanna know the state of my refund [speaker001:] Sure! May I have your full name, username, account and order ID to verify? [speaker002:] Joyce Wu Order ID: 5829087566 no account id [speaker001:] That's fine, may I have an email instead? I also could use a username, if possible. [speaker002:] jw317049 [speaker001:] Thank you, do you have an email? [speaker002:] jw317049@email.com [speaker001:] Thank you! Your refund is online and in progress, it will be returned to your original payment method sometime this week. If not, please contact us. [speaker002:] thanks [speaker001:] Anything else you need help with? [speaker002:] no [speaker001:] Have a great day! [speaker001:] Hello, how can I help today? [speaker002:] Hi! I can access my account I mean can't [speaker001:] I see, do you remember your username and password? [speaker002:] Actually, I don't remember my username. [speaker001:] Okay, so you can't access the account because you don't have the username, is that right? [speaker002:] That's right [speaker001:] It's not a problem with resetting two-factor authentication then, right? [speaker002:] I don't tink so. I just forgot my username. I need to retrieve it [speaker001:] Okay, just checking. Could I get your name or account ID? [speaker002:] Sure, My name is Chloe Zhang and unfortunately, I don't remember my id either. [speaker001:] That should be okay. [speaker002:] Thanks [speaker001:] Could I have your ZIP code and phone number please? [speaker002:] sure, my zip code os 87995 and phone number is 663-799-5342 [speaker001:] Thank you. [speaker002:] You are welcome [speaker001:] Your new username is: czhang1 [speaker002:] Thanks [speaker001:] Can I help with anything else today? [speaker002:] That's all for today. I appreciate your help. [speaker001:] Have a nice day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi there. I purchased a pair of jeans for a friend's birthday, but I need to return them because they are the wrong size. [speaker001:] Okay, I should be able to help you with that may I ask your full name and, to verify your account details, your username, email address and the Order ID? [speaker002:] Sure. My full name is Crystal Minh and my username is cm748362. The email address on file should be cm748362@email.com and the order ID is 4997271052 [speaker001:] okay, we should be able to process a return for you. May I ask your membership level? [speaker002:] Sure thing. I have a silver membership. [speaker001:] Excellent. So for a valued member such as yourself, you can return any item that was purchased in the last 6 months, or at any time if you still have a receipt or the original packaging [speaker002:] Ok perfect. I do still have the receipt for the item [speaker001:] That's good. Would you like to return your item in store, at a drop-off center, or would you prefer that I send you a shipping label so that you can send the package back to us? [speaker002:] It would probably be most convenient if you could send me a shipping label [speaker001:] Okay. May I just confirm your address, and then I'll send that right out [speaker002:] Yes. My address is 1593 Lincoln Ave San Mateo, NY 15562 [speaker001:] Okay, you should be all set for now. Is there anything else I could help with while we're here? [speaker002:] No that's everything! I appreciate your help [speaker001:] I'm glad I could help. Have a great day, Ms Minh [speaker001:] Hello, how may I help you? [speaker002:] Hi, I'm looking for some info on some boots I'm thinking about getting [speaker001:] Sure, what specifically would you like to know? [speaker002:] It's the Calvin Klein boots. Are the laces black or dark brown? [speaker001:] Laces for the Calvin Klein boots are black only. They're very stylish. [speaker002:] Ok, great! That's all I needed. I do like them a lot! [speaker001:] They might wear a little bit over time, so there might be a dark brown touch later. [speaker002:] Ok, that's fine. [speaker001:] Great, have a nice day. [speaker001:] Hi. How can I help you? [speaker002:] I got charged 178 dollars, while I only paid for 1 jeans. I got double charged. [speaker001:] Ok Can you tell me your name, your account ID, and the order ID from this order? [speaker002:] Sanya Afzal, my account id is OIG21JAPQ8, order id is 4945986658 [speaker001:] Your order only had one pair of jeans but an extra charge? Or did the order have an extra pair of jeans on it? [speaker002:] The former one. [speaker001:] Ok, we can refund the charge How much was the extra charge? [speaker002:] 89 dollars [speaker001:] Ok, you've been refunded [speaker002:] Thanks. [speaker001:] Is there anything else I can do for you today? [speaker002:] no [speaker001:] Ok, I'll end this chat now [speaker001:] Hello, how may I help you today? [speaker002:] i was charged for the order below even though i never bought anything. [speaker001:] may I please have your full name or account ID? [speaker002:] Joyce Wu [speaker001:] Thank you [speaker002:] you welcome [speaker001:] Can you please provide me with your username, email address, and order ID? I need this information to look into your order [speaker002:] Username: jwu52873 Email Address: jwu52873@email.com Order ID: 7542330115 [speaker001:] Thank you for waiting can you please tell me your membership level? [speaker002:] Member Level: Silver [speaker001:] I've reviewed your order and it has been determined that there was no error with your order. Are you sure that this was a mistake? [speaker002:] oh okay sorry maybe im not sure but than you for the hekp help [speaker001:] I apologize but our records show that you placed the order, so there is nothing I can do for you in this regard. Is there anything else I can help you with? [speaker002:] thank you no thanks [speaker001:] Thank you so much for shopping with us. Have a great day. [speaker001:] Hello, how may I help you? [speaker002:] I changed my mind, I want a refund [speaker001:] Okay, can I have your full name please? [speaker002:] Albert Sanders [speaker001:] Thank you, I will also need your username, email address, and order ID. [speaker002:] as000864 as000864@email.com 4581161670 I want to add value to my account. [speaker001:] Okay, got it. May I have your account ID? [speaker002:] EOW3QW3V0X It is 69 dollars [speaker001:] Done, is there anything else you needed today? [speaker002:] no [speaker001:] Okay, thank you and have a nice day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi I'm thinking of going summer shopping How do the levels work [speaker001:] Okay, I can help you with that Essentially we offer three different levels, Bronze, Silver and Gold [speaker002:] Right now I'm only a guest [speaker001:] the first level, Bronze, is given to any of our customers who have made over $500 worth of purchases in the last year. From there, your status automatically upgrades to Silver if you make $1000, and to Gold if you make $2000 [speaker002:] thank You [speaker001:] If you qualify for Bronze membership, there will be lower shipping fees and also some promo codes included [speaker002:] Ok I'll check out your website. Have a great day [speaker001:] Excellent, glad I could help. [speaker001:] hi [speaker002:] Hello, how can I help you today? [speaker001:] I want to remove the second item from my order because I got the wrong size [speaker002:] Alright. Just to clarify, you are wanting to remove an item from your order? [speaker001:] yes [speaker002:] Can I get your full name or Account ID to look up your account? [speaker001:] Account ID: JSDRGHT1FF [speaker002:] Thanks. To verify your identity could I also please get your Account ID and Order ID? Sorry, full name. I have your account ID. [speaker001:] Name: Sanya Afzal Order ID: 2976662771 why did you ask me for or then if you want both information [speaker002:] I needed all of that information to pull up your account and verify your identity. What is the shipping status Sanya? [speaker001:] Shipping Status: Delivered [speaker002:] If it has already been delivered I can not remove the item. Were you wanting to return it Sanya? Can I get your membership level Sanya? [speaker001:] actually, no need to return it, it waste too much of my time [speaker002:] So what exactly were you wanting today then? I am happy to make this return for you if you go the wrong size. [speaker001:] no thing except removing the second item from my order but I don't feel like taking the step to do a return it is not worth my time so let's end the conversation here [speaker002:] I'm sorry, since it has been delivered I can not actually remove it. It would have to be returned and then you would get credit for it. If you decide you would like to return this item. Please contact us again. Thank you and have a good day Sanya. [speaker001:] good afternoon, how can I help you? [speaker002:] Hi I was thinking about buying a pair of jeans, but I wanted to know more about them [speaker001:] What do you want to know about them? [speaker002:] well I do a lot of work out side and frequently get grass stains on my clothes how would I go about cleaning these jeans? [speaker001:] sure, one moment please. Ok, regarding your problem what you should do is the following: soak a household sponge in undiluted white vinegar and dab lightly on the stained area. Dry with paper towels and repeat the treatment as needed. [speaker002:] oh ok that sounds easy enough, and it won't dammage the jeans? [speaker001:] In addition to this to prevent it from losing its color, you must do the following reverse the jeans inside out, and then throw your jeans in the washing machine and launder as usual, using the washer's cold water setting. [speaker002:] ah I can do that [speaker001:] Don't worry this will not affect the durability of the jeans. [speaker002:] thats good to know [speaker001:] any other questions? [speaker002:] That's what I wanted to know, thanks [speaker001:] not problem have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] I would like to see if I can get an extension on when my payment is due [speaker001:] I see, is this for your subscription? [speaker002:] Yes [speaker001:] May I have your full name or Account ID? [speaker002:] Norman Bouchard [speaker001:] Thank you, I will have to verify your identity if you don't mind. May I also have your account ID and order ID? [speaker002:] Account ID: HAJKGOY3Y7 Order ID: 5895430198 [speaker001:] Thank you for that. Finally, what is your current membership level? [speaker002:] Gold [speaker001:] Fantastic. As a Gold member you are always entitled to an extension. Let me go ahead and update this request for you. One moment. [speaker002:] Thank you! [speaker001:] And there we go, you are all set. Is there anything else I can help you with today? [speaker002:] No that is all [speaker001:] Thank you for your patronage and you have a wonderful rest of your day! [speaker001:] Hello, how can I help you? [speaker002:] Hi. My name is Alessandro Phoenix. I just signed up for the premium subsciption shopping service, but it looks like I was charged twice! Can you fix this? My account ID is 9FTZTMAZ3J. [speaker001:] sure let me take a look. Can I get the order number please [speaker002:] The Order ID is 0362864789. [speaker001:] and what membership level are you [speaker002:] Guest [speaker001:] Alright, I looked over your account and it does appear that there was an error. What price did you pay for the membership? [speaker002:] I paid $49.99. [speaker001:] I have refunded the double charge amount back to the credit card used to pay for it [speaker002:] Great thank you! [speaker001:] Is there anything else I can help you with? [speaker002:] That is it. [speaker001:] No problem at all. You have a great rest of your day. [speaker001:] Hi, how can I help you? [speaker002:] Hello, I would like to know what the return policy is as I am thinking about purchasing something for a birthday [speaker001:] ok, I can help with that Do you want the refund policy or return policy? [speaker002:] Refund sorry [speaker001:] no problem, just want to clarify. I have both policies available here. Ok so you prefer to hear the refunds? [speaker002:] yes please [speaker001:] Okay, Refunds are available for any of our items that haven't shipped yet. To get a refund you need to validate the purchase with an order ID, username and email It's good to have that info ready when you contact us If the item has already been shipped, it becomes a Return instead of a Refund [speaker002:] Ok great thanks [speaker001:] You're welcome. Do you have any other questions? [speaker002:] That is all [speaker001:] Ok, have a great day! [speaker001:] Hi agent I need some help [speaker002:] Hello, thank you for shopping with AcmeBrands! How can I help you? [speaker001:] I love this shirt on your site And I have a question about it [speaker002:] Sure! What is your question? [speaker001:] It's the $54 Tommy Hilgiger shirt Hilfiger sorry What material is that made of? I can't wear polyster I'm allegric so I need to know [speaker002:] The most popular material of our shirts is 90% cotton10% linen. All of our shirts should be made of 100% natural materials. You can double check this on the tag once it arrives, but I believe you'd be okay. [speaker001:] Really? So this shirt would be made of cotton or linen? [speaker002:] Most likely a blend of the two. [speaker001:] Do you know the material for the specific shirt that I want? I'm just curious [speaker002:] I'm sorry, I don't have access to the material for that exact shirt. [speaker001:] Okay [speaker002:] Is there anything else I can do? [speaker001:] But you can say it isn't polyster? [speaker002:] I'm almost certain. Our shirts are primarily made of cotton, linen, wool, or a blend of any of the three. [speaker001:] Okay good I am going to order it then Thanks for your help!! [speaker002:] Great! You're welcome! Anything else? [speaker001:] No that's it [speaker002:] Okay. Have a nice day. [speaker001:] i was charged for an order and i never brought anything [speaker002:] No worries Can I have your full name? [speaker001:] Rodriguez Domingo [speaker002:] And your account and order ID's? [speaker001:] rodriguezdomingo158. 7706104514 [speaker002:] And did you get this in an email saying something was wrong or is this you checking for another reason? [speaker001:] i am trying to resolve this billing issue because i am being charged for this order that I did not make [speaker002:] And sorry I was asking for your Account ID, not your account name. My mistake. [speaker001:] no account id sorry [speaker002:] Then can I have your email instead [speaker001:] rodriguezdomingo158@email.com [speaker002:] Okay let me check the system [speaker001:] ok [speaker002:] Ok there seems to have been an error And we're going to credit you back the amount. [speaker001:] ok [speaker002:] Is there anything else I can do for you today? [speaker001:] that is all thank you [speaker002:] Well then have a nice day! [speaker001:] Hi! Thanks for contacting Acme customer support. How may I help you today? [speaker002:] I had a subscription added to my account and I didn't want it [speaker001:] Sure, let me look into that for you. May I get your full name? [speaker002:] Joyce Wu [speaker001:] Just one moment, Ms. Wu. May I ask how you learned this was added to your account? [speaker002:] My husband alerted me to it [speaker001:] Very good, let me just enter that into our system. Just a moment while I check it out in our system. I have good news! There are no extra charges on your account. Your husband must have misunderstood something in our billing system. [speaker002:] Oh great. That doesn't suprise me, haha [speaker001:] HA! [speaker002:] That's all I needed Have a nice day [speaker001:] Have a great day and we appreciate you choosing Acme. [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] Hi Donny I want to check on my shipping status for my order because I never received my package. My name is Crystal Minh. [speaker001:] I'm sorry to hear that Crystal. I'd love to help you out. [speaker002:] My account ID is HA0UAHBQK0 and my order ID is 5966214509 [speaker001:] Give me one moment to look up your account. and could I just get your email address please? [speaker002:] crystalm535@email.com [speaker001:] thanks. one moment while I validate the purchase [speaker002:] Okay [speaker001:] Just need your username now please still there? [speaker002:] Yes sorry My username is crystalm535 [speaker001:] no problem [speaker002:] I've been waiting for 9 days. It's been so long! [speaker001:] Have you received any shipping updates? [speaker002:] Nope [speaker001:] alright one moment please. Since it has been longer than a week since you have ordered, we are going to go ahead and send out another shipment to you. [speaker002:] Okay, sounds good to me. [speaker001:] Could I just get the address that you would like the order shipped to please? [speaker002:] 9413 1st Ave, San Mateo, TX 43769 [speaker001:] and lastly what is the brand you are having shipped to you? [speaker002:] A tommy Hilfger shirt and a pair of Guess Jeans. [speaker001:] Thanks. One second while I get that info in for you. [speaker002:] Great, can't wait to get my new outfit. [speaker001:] I'm sure it's going to look great! Your order has been processed and I'm very sorry about the delay in your order! [speaker002:] That's okay, thank you very much for helping me [speaker001:] My pleasure! Anything else I could help with today? [speaker002:] Nope that's all. Have a nice day! [speaker001:] Thank you, you as well [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello, I want to know some more about an item I'm thinking about buying some Tommy Hilfiger jeans. I want to know if they shrink after washing. [speaker001:] Sure. Can I get your name? [speaker002:] David Williams [speaker001:] Thank you, David. Let me get that information for you. If you follow the proper care guidelines these jeans will not shrink or get misshapen. When you wash them please fold them inside out as this preserves the color. Also... remember to use the cold-wash on your washing machine. It is preferable to hang them to dry, but a normal dryer works as well under regular conditions. Can I help you with anything else today? [speaker002:] Okay, I'll make sure to take of them properly. That's all, thank you. [speaker001:] Thank you and have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Can I add another item to my refund? [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Albert Sanders [speaker001:] And Albert, what's the reason for your refund, if I may ask? [speaker002:] I dunno, just didn't like it I guess? [speaker001:] Okay, thank you! To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] Username: albertsanders483 Email Address: albertsanders483@email.com Order ID: 1037746597 [speaker001:] Albert, what is the new item that you'll be returning? [speaker002:] Calvin Klein Jacket, $84 [speaker001:] And what is the existing total of your current refund? [speaker002:] $100 + $84 for the jacket [speaker001:] You're all set! Your pending refund has been updated. Is there anything more I may help you with today? [speaker002:] That's it [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you today? [speaker002:] Hi. I need to access my account, but I lost my phone, so I can't use the two-factor authorization. Can you help me access my account? [speaker001:] Sure, may I have your full name? [speaker002:] Yeah, it's Rodriguez Domingo [speaker001:] thank you. Do you want me to help reset the two-factor authorization? [speaker002:] yeah, could you? I just need to see my shopping history. [speaker001:] Yes, I can do so by sending a special code to your email. [speaker002:] That would be great, thank you. [speaker001:] So, I need your email address please. [speaker002:] rdomingo@email.com [speaker001:] thank you [speaker002:] is there anything else? [speaker001:] Yes, I will send the reset code to your email address. To be safe, please follow best practices for security. [speaker002:] okay, I'll try that. goodbye [speaker001:] You can take a look at the link for the best practices. Is there anything else that I can help you with? [speaker002:] no [speaker001:] Have a nice day. [speaker001:] Hello, thank you for contacting us today. How can I help you? [speaker002:] I think a subscription was added to my account which I do not want. [speaker001:] I'm sorry to hear that and i'll be happy to look into it for you. It looks like a service that you didn't request was added to your account correct? [speaker002:] Yes, a premium thing [speaker001:] Alright, can I please have your Full name or account ID please? just to pull up your account. [speaker002:] Rodriguez Domingo [speaker001:] Thank you Rodriguez. How did you hear about the service being added? [speaker002:] My wife told me about it and that it may be costing $40. [speaker001:] Okay, let me check my system to see what happened. [speaker002:] ok [speaker001:] Alright thank you, it looks like it was indeed added so I can go ahead and get that removed for you. [speaker002:] Great, thank you. [speaker001:] I'll go ahead and start a refund for the 40$ [speaker002:] Super! [speaker001:] Alright, everything should be set. Was there anything else I could help you with today? [speaker002:] That's all. Thank you very much for your help. [speaker001:] Not a problem. Thank you for shopping with AcmeBrand. Have a great day! [speaker001:] Hello. how may I help you today? [speaker002:] I need to manage shipping details. My situation changed. [speaker001:] Okay. Can you tell me what you would like to do? [speaker002:] change the address to 3281 Lincoln Ave Baltimore, NY 64663 [speaker001:] Okay I can help you with that. May I have your name please? Also your username, email, and Order ID? [speaker002:] Sanya Afzal sanyaa64 sanyaa64@email.com Order ID: 6046816169 [speaker001:] One moment please. What is the shipping status? [speaker002:] delivered [speaker001:] Well since its already deliverd changing the address is going to help us in this situaton. isnt* [speaker002:] okay then [speaker001:] Anything else I can help you with? [speaker001:] Hi how can I help you [speaker002:] Hi, I can't log into my account I don't remember my password [speaker001:] Ok I'll help you with that What's your username [speaker002:] I'm not sure, I signed in as a guest can you use something else to find my account? [speaker001:] yes can I get your full name, address and email [speaker002:] Joyce Wu 9975 Primrose Ave, Baltimore MI 40852 [speaker001:] and email too please [speaker002:] I'm not certain which I used Would my phone number work [speaker001:] yes [speaker002:] 125-782-0875 [speaker001:] Ok your id is jwu99 do your have your PIN [speaker002:] is it a number? or like a security question? [speaker001:] either one [speaker002:] I think it's Alexander [speaker001:] ok great For security reasons I can't give you a password in chat so I'm going to generate a new password which will be emailed to you [speaker002:] okay, perfect thanks so much! [speaker001:] Ok it's done Anything else tonight? [speaker002:] No, that was all [speaker001:] Have a nice evening [speaker001:] Welcome to AcmeBrands. How may I help? hello? [speaker002:] I'm looking at the Michael Kors boots. Could you please tell me if there is a warranty on they [speaker001:] Sure. One moment. Yes. We stand by all of our products. We guarantee that they are free from defects. Every item has a 12 month warranty. Hope this helps. [speaker002:] It is [speaker001:] Great! Anything else I can help with? [speaker001:] Hi! How may I help you today? [speaker002:] Hello. I think my subscription was removed from my account even though I want to keep it. Can you check? [speaker001:] Yes, I can check that for you What is your name [speaker002:] it's Rodriguez Domingo [speaker001:] How did you hear about it being removed [speaker002:] I read it in an email [speaker001:] I do not see your subscription being removed from your account. The email was not from us. I am sorry about that I would suggest deleting the email [speaker002:] That's ok, i just wanted to make sure. Thank you. [speaker001:] You're Welcome! Can I help with anything else today? [speaker002:] nope [speaker001:] Great! Enjoy the rest of your day [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hello the website is running really slow I need to know what is going on because it is not usable [speaker001:] There are a few things we can try to fix this. May I ask who I am speaking with? [speaker002:] Joseph Banter [speaker001:] Alright Joseph, if the site is just really slow for you, the first thing to try is logging out of your account and then back in. [speaker002:] ok that did not work [speaker001:] Sometimes if you have a lot of other sites open it will slow the site down. Can you close your open tabs and see if that helps? [speaker002:] ok oh that worked! thank you [speaker001:] Great! Is there anything else you need help with today Joseph? [speaker002:] no that was all thank you have a nice day [speaker001:] Thanks, you have a nice day too! [speaker001:] Thank you for contacting AcmeBrands. How can I help today? [speaker002:] I am still waiting for a charge reversal from my return. [speaker001:] OK, I can help you with that. Can I have your full name or account ID? [speaker002:] Joyce Wu [speaker001:] Thank you Joyce. Can I also have your username, email, and order ID? [speaker002:] Username: joycew19 joycew19@email.com Order ID: 0170781808 [speaker001:] How long have you been waiting on the return now? [speaker002:] I sent it back 7 days ago, and still have not been refunded. [speaker001:] Thank you, as you have been waiting over 7 days I can process that credit immediately. [speaker002:] Excellent [speaker001:] Your credit has now been processed. Is there anything else I can help with today? [speaker002:] oh that was fast. Thank you that will be it. Have a good day! [speaker001:] Thank you, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I was calling because I am trying to use a promo code with my order but it is being declared as invalid I just received the code 2 days ago Am not sure why this would be happening [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can you please tell me your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] Thank you. Please give me a moment to review your account. I sincerely apologize for the inconvenience you experienced regarding your promo code. It looks like the promo code expired too early due to a system error on our side. Your new promo code is RTBQU [speaker002:] Oh okay Thank you so much for resolving the issue [speaker001:] You are welcome. [speaker002:] I appreciate your help [speaker001:] Is there anything else I can help you with today? [speaker002:] That is all. Thank you [speaker001:] Thank you. Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi. My name is Crystal Minh. My Order ID is 342889607. I ordered this Calvin Klein shirt for $49, but my email confirmation says I ordered two of them. I only ordered one. Can you fix this? [speaker001:] Sure, I can help you with that. Give me a moment to pull your account up. Can I have your account ID as well? [speaker002:] Sure. My account ID is I8UGGJYL1S. [speaker001:] Okay, I have checked our end of the system and it looks like the quantity is only one. So the email was inaccurate. I'm so sorry for the confusion! [speaker002:] Ok great. Thank you for checking. [speaker001:] You're very welcome! Is there anything else I can help you with today? [speaker002:] That is all for today. [speaker001:] Okay, have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I am checking on the status of my refund. [speaker001:] Okay, I can help you with that. I'll just need to gather a few pieces of information so that I can access your account May I ask your full name, and then your username, email, and the order iD? [speaker002:] ok Sanya Afzal Email Address: sanyaa81@email.com Username: sanyaa81 Order ID: 7535810866 [speaker001:] Okay, I can see that we have a refund in progress on your account, and that this was initiated online [speaker002:] Okay. So there is nothing additional that I need to do? [speaker001:] Not at this time. The refund should be sent to your preferred payment method either today or tomorrow [speaker002:] Great! Thanks! [speaker001:] You're welcome. May I help with anything else today? [speaker002:] That is all! [speaker001:] Have a great day [speaker001:] Hello. Can I help you with anything today? [speaker002:] Hi! I am having trouble accessing my account Can you help me login? I lost my phone [speaker001:] I am sorry to hear that. Is it a password issue or website issue? [speaker002:] So, I can't use regular account authentication [speaker001:] Oh I see. I can help with that. Can you give me your full name or Account ID? [speaker002:] Rodriguez Domingo [speaker001:] I will get you back in there. [speaker002:] Thanks! [speaker001:] Rodriguez can you also get me your email address. We will use that since you lost your phone. [speaker002:] rdomingo228@email.com [speaker001:] Thanks. One moment while i get you set up. You should receive an email to gain access to your account again. [speaker002:] Fantastic! Let me try now [speaker001:] I will also send you an account safety link [speaker002:] What is that? [speaker001:] Just a link that has proper online account safety tips. [speaker002:] Oh, OK. [speaker001:] Is there anything else I can help you with today? [speaker002:] No, thanks, that is all [speaker001:] Great. have a nice day. [speaker001:] Hello, how may I help you? [speaker002:] Hi, I'm currently locked out of my account because I lost the phone I used for two factor authentication. Can you help me reset it? [speaker001:] Sure, I can help Could I get your name, please? [speaker002:] David Williams [speaker001:] Thanks, David. We can email you a reset code. What is the email? [speaker002:] I actually forgot the email that is associated with this account, can I use my PIN number for you to access it? [speaker001:] Sure, I can use the PIN. [speaker002:] 498834 [speaker001:] Okay, looks like the email on file is freejoeexotic19@email.com. We'll send instruction on how to reset the two-factor authorization. In the meantime, be sure to check this link for security guidelines to staying safe on the internet. [speaker002:] Oh yeah, free Joe and lock up that witch Carol Baskins. I forgot that was my email. Thanks for the help resetting it. [speaker001:] Is there anything else I can do? [speaker002:] That was it, thank you [speaker001:] Have a great day! [speaker001:] Hello. What can I help you with? [speaker002:] HI! I have been trying to make a purchase but whenever I add an item into the cart, the cart does not update So I just cannot add anything into the cart [speaker001:] I am sorry for the inconvenience. Do you have time to go through a few potential fixes with me? [speaker002:] Sure, am open to ideas [speaker001:] Great. Let me get your name please. [speaker002:] Crystal Minh [speaker001:] Thank you Crystal. First let's try refreshing the page and adding the item again. [speaker002:] Okay. Lets try that nope. that did not work unfortunately [speaker001:] Okay, try logging completely out of your account, then log back in again. [speaker002:] Okay Okay. So it worked. Thank you [speaker001:] Great! Was there anything else you needed help with? [speaker002:] Thats all. Thank you [speaker001:] You are welcome. Have a good one! [speaker001:] Hello, how can i help you today [speaker002:] Hi i was charged for an order that i never placed [speaker001:] Okay sorry about that, could i get your Full Name Username Email and Order ID please [speaker002:] Norman Bouchard normanbouchard630 normanbouchard630@email.com 0765052882 [speaker001:] Okay, and what is your membership level [speaker002:] bronze [speaker001:] Okay looks like the order was on our end I will credit your account [speaker002:] cool [speaker001:] Is there anything else i can do for you [speaker002:] nope thats all squared away [speaker001:] Okay, have a good day [speaker001:] Hello. Thanks for contacting the customer support team, how may I help you today? [speaker002:] Hi, i got these jeans but they came in the wrong size can i return them [speaker001:] It'd be my pleasure to look into that for you. May I start by getting your full name? [speaker002:] Albert Sanders [speaker001:] I just need a few details to pull up your order. Can I ask for your username, email address and Order ID? [speaker002:] as178809 as178809@email.com 5353912267 [speaker001:] Great, thanks. And, may I also get your membership level? [speaker002:] Sure its silver [speaker001:] Sure, what was the date of the purchase? [speaker002:] 2020-01-14 [speaker001:] No problem, as a Silver level member you can easily return any items for 6 months. [speaker002:] Awesome [speaker001:] I'll need your mailing address to create a shipping label. [speaker002:] 4329 Woodshore St San Lima, CA 32159 [speaker001:] And how would you like to process the return. Via mail, in store or at a drop off center? [speaker002:] Mail would be best [speaker001:] Okay, the label is being sent to you and you'll just have to mail the item back using that label. [speaker002:] Thank you for all your help [speaker001:] Is there anything else that I can help with today? [speaker002:] No thanks [speaker001:] We always appreciate you shopping with Acme, have a tremendous day! [speaker001:] Good morning, how can I help you today? [speaker002:] I was hoping to start shopping from the fall collection. I'm going to australia, and I need a warmer wardrobe! do you know when the fall collection drops? [speaker001:] I can look that up for you. May I ask who I am speaking with today? [speaker002:] Rodriguez Domingo [speaker001:] Thanks Rodriguez. It will just be a moment. [speaker002:] ok, thanks [speaker001:] Sorry for the wait. It will the 3 day of October. [speaker002:] Ok, great! that helps a lot! [speaker001:] Can I help you with anything else today? [speaker002:] nope that's it [speaker001:] Have a great day Albert! [speaker001:] HI [speaker002:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker001:] I have an item I want to return because the size is wrong [speaker002:] I'll be glad to help you with that. May I get your full name, please? [speaker001:] Norman Bouchard [speaker002:] To continue assisting you, may I please get your Account ID and Order ID? [speaker001:] Order ID: 7121269704 my member level is guest I do have a username though [speaker002:] Thank you, and your email address, please? [speaker001:] nbouchard603@email.com [speaker002:] Thank you, Norman. Do you happen to know your purchase date? [speaker001:] 2019-12-30 [speaker002:] Because your purchase date is beyond 30 days, you would need to have a receipt in order to make a return. Do you still have your receipt? [speaker001:] no, but it is in the original packaging, and I have the order id [speaker002:] I'm so sorry, Norman. Unfortunately without a receipt, we cannot process your return at this time. I apologize for the inconvenience. Is there anything more I may help you with today? [speaker001:] all right, wait. I have found the receipt [speaker002:] Perfect! To generate a shipping label for you, may I get your full address, please? [speaker001:] Address: 6747 Lexington Ave Newark, NY 16624 [speaker002:] How would you like to complete your return? Your can opt for By Mail, In Store, or your nearest Drop Off Center. [speaker001:] mail [speaker002:] You're all set! The return label and details for how to complete your return will be sent to you by email. Is there anything more I may help you with today? [speaker001:] no, that is all. Thank you [speaker002:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Thanks for contacting us! How can I help you today? [speaker002:] Good morning! The website is really slow right now. Anything wrong? [speaker001:] I'm sorry to hear. I'm happy to help you troubleshoot, though! The first thing I recommend is trying to log out and then back in. [speaker002:] hmmm..I tried but didn't work [speaker001:] Okay. What about closing other tabs and applications? That can sometimes slow the machine down. [speaker002:] I can't proceed to the next page let me see nope. Still loading [speaker001:] Okay. Can you try visiting another website? [speaker002:] ok.. Looks like other websites are slow too maybe my internet is at fault [speaker001:] It may be an issue on your computer, then, but if you'd like to make a purchase, I can process it for you. [speaker002:] I am trying to buy the jeans the brand is CK [speaker001:] Okay. What is your card number and expiration date, please? [speaker002:] 2341 3456 5678 4565 exp 0224 [speaker001:] Thank you. I've made the purchase for you. You can expect them shortly! For now, can I help you with anything else? [speaker002:] that is all thank you so much [speaker001:] Okay, have a great day! You're welcome! [speaker001:] Hello, how can I help you? [speaker002:] Hey, I need to track my shipment. I haven't gotten it yet. It's been 9 days. [speaker001:] Okay, let me look into that Can I get your full name or account ID? [speaker002:] H2CBAMVPCW and 2772161580 [speaker001:] Thanks. Can I get your username, email, and order ID to validate the purchase? [speaker002:] normanb9, normanb9@email.com 2772161580 [speaker001:] You have been waiting 9 days, right? [speaker002:] Yes [speaker001:] Thanks. I am going to ship you a new order. Can I get your full address? [speaker002:] Ok great. 2624 1st Ave Brighton, TX 74594 [speaker001:] What was the brand and type of item? [speaker002:] It's the TH shirt, $64 [speaker001:] Thanks. I went ahead and reordered the item for you [speaker002:] Far out! Thanks so much. [speaker001:] Have a great day [speaker001:] Hi, there. How may I help you? [speaker002:] I would like to add a pair of boots to my order please [speaker001:] Okay, I can assist you with that. May I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] May I have your Account ID & Order ID? [speaker002:] Account ID: GQORAFDS83 Order ID: 2984247396 [speaker001:] May I have the shipping status? [speaker002:] Delivered [speaker001:] Since it's been delivered, it is too late to add to the order. May I have your membership level? [speaker002:] Silver [speaker001:] What is the item you'd like to add? [speaker002:] The Guess boots [speaker001:] Okay, I've made the purchase for you and it should be delivered within a few days. [speaker002:] Thank you [speaker001:] You're welcome. Is there anything else you need? [speaker002:] No that is all [speaker001:] Have a great day! [speaker001:] hello [speaker002:] I forgot my password and can't access my account. [speaker001:] Give me your full name or account id [speaker002:] Chloe Zhang [speaker001:] What is your username? [speaker002:] cz184553 [speaker001:] I have checked but I can't get your password But I can create a new one for you [speaker002:] That would be helpful, thanks [speaker001:] Give me your pin number or the answer to your security question [speaker002:] The security answer is Ahmed [speaker001:] I have generated one: gihh1epwh0j That is your new password [speaker002:] That will work. Thanks a lot. [speaker001:] You re welcome Will this be all for today? [speaker001:] Hello, how may I help you today? [speaker002:] I would to know more about a product [speaker001:] Sure, no problem. Can you please tell me what product you are interested in? [speaker002:] Product: jacket Brand: Guess I would like to konw how to wash this Washer or dry clean? [speaker001:] Please give me one moment. This Guess jacket can be washed and dried in a typical washer and dryer. It does not need to be dry cleaned. [speaker002:] Okay, thank you for helping me with my question [speaker001:] The fabric is high quality so it will not wear and tear by normal washing. However, we recommend that you dry using low heat to avoid shrinking. [speaker002:] Okay [speaker001:] Is there anything else I can help you with today? [speaker002:] That is everything, thank you again [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] I want to reset the two factor authenticator. [speaker001:] Sure, can I have your name and email address? [speaker002:] Albert Sanders no email I have my pin number. It is 58907 [speaker001:] Your PIN will work fine. I'm sending a reset link and some security practices to your email address on file. The email is bigboiiiii@email.com [speaker002:] thank you. [speaker001:] You're welcome, is there anything else you need? [speaker002:] no [speaker001:] Okay, have a nice day. [speaker001:] hi [speaker002:] hello [speaker001:] I checked my credit card bill today and you guys charged me twice for the subscription fee [speaker002:] Really sorry about that [speaker001:] yes can you please give me a refund [speaker002:] Please give me your full name [speaker001:] Joseph Banter [speaker002:] Give me your account id and order id [speaker001:] account id SVZJ4LLWHK order id 7845504129 [speaker002:] I have verified your identity [speaker001:] good job [speaker002:] What is your membership level? [speaker001:] Silver [speaker002:] How much were you charged? [speaker001:] I was charged $99 twice [speaker002:] A refund has been processed for you [speaker001:] thanks [speaker002:] You are welcome Would this be all for today? [speaker001:] Hello, what can I help you with today? [speaker002:] An item I wanted to order is out of stock [speaker001:] What is the item? I can check on that for you. [speaker002:] 5446690945 Calvin Klein Jacket [speaker001:] Thank you, and what is your name? [speaker002:] Alessandro Phoenix [speaker001:] I apologize, I will send a notice to the purchasing department about that! [speaker002:] About what? [speaker001:] That they need to keep a bigger stock of that item. [speaker002:] and when can i expect it to be in and delivered? [speaker001:] I do not have a set date, but I can put it on back order if you'd like so that the item will ship as soon as it's back in stock. [speaker002:] i guess if that is the best you can do [speaker001:] Would you like me to use the credit card we have on file for you? [speaker002:] yes [speaker001:] Ok, I have that purchase set for you. It shouldn't be too long! Is there anything else I can do for you today? [speaker002:] no thats it thanks [speaker001:] You're welcome. Have a great day. [speaker001:] Hello, thanks for contacting AcmeBrands how may I help you today? [speaker002:] Hello, I placed an order with your company but the shipping cost was high. Is there anything we can do about htis? *this? [speaker001:] Sure, I can help you with that [speaker002:] Great-what can you do about it? [speaker001:] What was the issue with the shipping cost? Are you trying to get a refund? [speaker002:] The cost was high as I mentioned before Sure- if you're offering a refund on the shipping cost, I'd be happy with that. [speaker001:] Ok, to get started, can I get your name or account ID? [speaker002:] Sure, Zanya Afzal Account ID: FSIWWFWZEH *Sanya [speaker001:] I will need to validate your purchase too what is your order id? [speaker002:] Order ID: 5621266909 [speaker001:] and email and username [speaker002:] Email Address: sanyaa86@email.com Username: sanyaa86 I'd think once you have the order id..you've be able to validate the rest... [speaker001:] Great, those all have passed [speaker002:] Lovely [speaker001:] yes, the system is a bit onerous in the requirements To fix the shipping cost, I need to check to see status of your delivery It is either "Order Received", "In Transit", "Out for Delivery", or "Delivered" [speaker002:] Shipping Status: In Transit [speaker001:] Ok, in this case, I can still waive your fee [speaker002:] That would mean a lot to me.Thank you [speaker001:] Awesome, that is complete is there anything else i can do for you? [speaker002:] How can I verify that it's complete? Will I get a refund to my CC? [speaker001:] Yes, this should appear in your account within the next 2-3 business days [speaker002:] Great. thank you [speaker001:] ok, have a nice day! [speaker001:] how may i help you [speaker002:] hey, I need to know the price of overnight shipping [speaker001:] i see you wish to know our overnight shipping pricing. i can help with that may i have your name? [speaker002:] Norman Bouchard [speaker001:] ok Norman i have answer for you. Overnight shipping is a wight based rate that doesn't depend on distance in the continental us the rate is $39.99 for 5 lbs or less, $54.99 for 10 lbs or less $69.99 for all other items [speaker002:] that's alot. okay thanks for the information! [speaker001:] for Hawaii and alaska the price is $10 more per category is there anythinge else i can help with [speaker002:] I'm in Texas. that's all. have a good day! [speaker001:] have a nice day [speaker001:] HI, how can I help you? [speaker002:] I want to know the state of my refund [speaker001:] Sure, happy to help. Can I start with your name please? [speaker002:] Albert Sanders, i want to know that state of my refund because i want to add items to my existing refund. [speaker001:] Got it. Ok, let me take a look. Can I please have your username, email, and order ID? [speaker002:] Order ID: 5581075586 Username: alberts2 [speaker001:] Ok, and what is your email address? [speaker002:] Email Address: alberts2@email.com [speaker001:] Great. The status is "not started" What is the reason for the new return? [speaker002:] My email stating that i have a refund of $100 dollars and i would like to order the Michael kors boots for $64 so i just want to know what would be my refund status when i order the boots [speaker001:] Ok I see. So you are wanting to purchase the boots? [speaker002:] Im sorry no i would like to get a refund on the boots [speaker001:] I see. Of course. Just a moment please [speaker002:] ok [speaker001:] Great. With the boots refunded, your refund will now be $164. Is there anything else I can do for you? [speaker002:] that will be all thank you [speaker001:] Great, thank you! [speaker001:] Hello, how are you doing today? [speaker002:] I could be better. It seems I was charged for an order I never placed. [speaker001:] I'm sorry, let me look into that for you! What is your name? [speaker002:] David Williams [speaker001:] Thank you, can I also please have your username, email address, and order ID? [speaker002:] dwilliams898 dwilliams898@email.com Order ID: 2257571553 [speaker001:] What is your membership level David? [speaker002:] Gold [speaker001:] Thank you for being a loyal shopper! Let me get that amount refunded for you. That charge should be refunded for you now. Is there anything else I can help you with today? [speaker002:] Thank you No that is all. [speaker001:] You're welcome, have a good day! [speaker001:] Hi, how can I help you? [speaker002:] Can you tell me more about these guess jeans [speaker001:] sure, what would you like to know? [speaker002:] Where are they made [speaker001:] Let me see if I can find that information. Do you know the Brand of jeans? [speaker002:] Guess [speaker001:] sorry, i see that above [speaker002:] No worries, it's like a guessing game [speaker001:] I don't see any information on where the jeans are made. Is that your only question about the jeans? [speaker002:] Yes, I like buying American made products [speaker001:] Our Guess jeans are made in LA, California [speaker002:] But do you know the recommended frequency of washes for it? [speaker001:] Yes, once a week is the recommended. [speaker002:] Ok perfect [speaker001:] They don't recommend more frequent washing to keep the color bright Do you have any more questions? Ok, have a good day. [speaker001:] Hello [speaker002:] Hello, how can I help you? [speaker001:] Im David Williams nice to be chatting with you today I want to make an order but my credit card keeps on getting rejected [speaker002:] Hello David, I'll be happy to help you. [speaker001:] thanks a lot for the assistance. [speaker002:] Can you try to re-enter the card information one more time? [speaker001:] I tried entering it but didnt work any other ideas? [speaker002:] Try to log out, then log back in. Let me know if that works. [speaker001:] Ok so that was it It works now Im going to make the order now [speaker002:] Okay, I'm glad it's working now. Anything else you need help with? [speaker001:] thanks no that would be all [speaker002:] You're welcome, have a nice day. [speaker001:] Hello, how can i help you [speaker002:] Hello, I need to get into my account but I forgot my password [speaker001:] You want to recover your password? [speaker002:] yes please [speaker001:] Okay can I please get your full namel [speaker002:] Rodriguez Domingo [speaker001:] Okay, I found your account. Now I need your username. [speaker002:] rd147633 [speaker001:] I cannot get your password but I can generate you a new one for that I need your pin number. [speaker002:] My security anser is Livingston [speaker001:] That works. I made you a new password. fnhsi036zz5 do you need anymore help. [speaker002:] Thank you that is all [speaker001:] Have a great day [speaker001:] Hello, how may I help you? [speaker002:] I wanna return an item that is the wrong size. it is a calvin klein jacket [speaker001:] Let me help you with that. So your jacket arrived and it is the wrong size? [speaker002:] yes [speaker001:] Could I have your full name or account id? [speaker002:] Joyce Wu and Order ID: 2510621406 [speaker001:] Could I have your username, email address and order id to validate your order? [speaker002:] Order ID: 2510621406 Username: jwu04117 [speaker001:] And your email address? [speaker002:] jwu04117@email.com [speaker001:] Thank you. Could you tell me your membership level? [speaker002:] Gold [speaker001:] As a gold member you get unlimited returns. [speaker002:] cool thanks [speaker001:] Could I have your address for the shipping label? [speaker002:] Address: 3966 2nd Ave Baltimore, CA 21244 [speaker001:] And how would you like to process your return. By mail, In Store, Or Drop off center. [speaker002:] mail [speaker001:] Your order return has been processed to be returned by mail. Can I help you with anything else? [speaker002:] no [speaker001:] Have a good day. [speaker001:] Hello, how can I help? [speaker002:] Hi, I bought this shirt but I want to return it please [speaker001:] Sure thing, just a return on the shirt in question? [speaker002:] yep [speaker001:] Can I ask the reason for the return? [speaker002:] actually, I don't have it yet. I was hoping to get a refund before it ships [speaker001:] Alright, thanks for that information that helps me out Can I have the full name or account id? [speaker002:] Alessandro Phoenix [speaker001:] Alright I have the account up now, can I know the username, email address and order id? [speaker002:] aphoenix838 aphoenix838@email.com 3417220443 [speaker001:] How would you like that refunded? [speaker002:] PayPal works [speaker001:] I can do it to the credit card that it was charged through? [speaker002:] i paid for it by PayPal though? [speaker001:] Typically paypal payments are linked to a credit card. So it would actually be refunding the card. [speaker002:] well it says right here on my order that it was charged to my PayPal that is where I would prefer it. the amount is $99 [speaker001:] I understand that, some customers choose to use paypal to avoid inputting their card info on the site. [speaker002:] exactly can't be too careful nowadays has that gone through now? [speaker001:] yes. The refund has been sent [speaker002:] great. thanks [speaker001:] is there anything else I can help with?? [speaker002:] no thx [speaker001:] have a good day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi. I think that I didn't get the discounts afforded to me with a premium account. Can I get a premium account, and those discounts? [speaker001:] OK. Let me check. May I have your full name and account ID [speaker002:] Joseph Banter I don't have my account id [speaker001:] Ok. I have pulled up your account You want to know about premium accounts? [speaker002:] yes, can I have one? [speaker001:] You cannot purchase a membership. It is earned through repeat purchases [speaker002:] ahhh. ok, how does it work? [speaker001:] 500 dollars or more is bronze in last year 1000 silver 2000 in last year is gold Hope this helps. [speaker002:] ok, so i have some spending to do lol [speaker001:] LOL Anything else? [speaker001:] Hello, how can i help you? [speaker002:] Hi, this is Norman Bouchard I have a premium subscription there, but I can't seem to find the details about it on my account. Can you let me know when my annual fee is due? [speaker001:] I will happily look it up for you. Can I get your account id and order id. [speaker002:] AEET9S80WV 5778268813 [speaker001:] Your fee is due in 3 days I will also send you a link so you can see it yourself It will help you sign into your account. [speaker002:] Ah, that would be great, thanks [speaker001:] The link has been sent. Can I help you with anything else? [speaker002:] No, that's great. I'll use that link and take care of the fee tomorrow Thanks again [speaker001:] okay, have a great day. [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] would like to check the status of my account because my subscription was removed even though i want it [speaker001:] I can help you with that. Could you provide me with your name or account ID so I can pull up your account? [speaker002:] Joyce Wu. [speaker001:] How did you learn about the issue with your account? [speaker002:] email [speaker001:] I do see that your subscription was removed. I'd be happy to add the service back to your account. [speaker002:] ok [speaker001:] Your subscription is now active. I apologize for the error. Is there anything else that I can help with? [speaker002:] thank you. that is all [speaker001:] You're welcome. Have a great day! [speaker001:] Hi! How may I help today? [speaker002:] Hello I want to make an Inquiry [speaker001:] Sure! What did you need help with [speaker002:] I want know what happens if I'm late on a subscription payment because I'm thinking of buying stuff [speaker001:] If you are late you will be charged a late fee. The fee is $2 per day past your due date If you are are gold or silver member, you have a 5 day grace period [speaker002:] I'm a Bronze member [speaker001:] Ok, since you are a bronze, you would be have a fee of $2 per day you are late Was there any other questions I could answer today [speaker002:] No. Thanks. That will be all [speaker001:] You're Welcome! Have a great day [speaker001:] Hello, how may I help you today? [speaker002:] Hi I was wanting to check my shopping history but I cannot log into my account you see I have lost my phone that I use for two-factor authentication. [speaker001:] I can certainly help you with that. Can I please have your full name and email address? [speaker002:] Albert Sanders albertsanders871@email.com [speaker001:] Thank you. I've sent a reset code to your email address. Please use the code to reset your two-factor authentication, and then you will be able to log-in to your account. [speaker002:] Thank you [speaker001:] You are welcome. Also, please consider reading our guide on best practices for security, to keep your account safe. A link to this guide will also be sent to you. [speaker002:] Appreciate your help Sure will Thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] Thats all. Thank you [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hi, I think the payment method on my order is wrong. I wanted it to charge my credit card but it charged my Paypal [speaker001:] Sure, could I get your name, please? [speaker002:] Norman Bouchard [speaker001:] Thanks, I'll also need your Account and Order ID. [speaker002:] CI8LJMBIHC Order ID: 8937837171 The jeans are already out for delivery so I hope we can fix this, I pay for a gold membership after all. [speaker001:] Thanks, let me just note that down. Okay, I'll just go ahead and change the payment to paypal. You're all set, is there anything else I can help you with? [speaker002:] Nope that was it. Thanks [speaker001:] Have a great day! [speaker001:] Hello, how can i help you today [speaker002:] Search bar is going forever [speaker001:] Okay sorry about that, could you log out then log in and try again please [speaker002:] I just tried it, it didn't work. [speaker001:] Okay, next could you try clearing your cookies. Go to settings more details and the option should be there [speaker002:] Perfect! It just worked right now. Thank you very much. [speaker001:] Glad i could help, Is there anything else i can help you with [speaker002:] no [speaker001:] Okay have a nice day [speaker001:] Hi, how can I help you? are you there? [speaker002:] Hi! I just want to ask how do I know if I am qualify for free shipping. [speaker001:] Ok, I can help with that [speaker002:] I have around $60 in my cart right now. [speaker001:] Do you want to ship it internationally for free? [speaker002:] no. I am in the US [speaker001:] where do you want to ship to? [speaker002:] to New York [speaker001:] Ok let me check. Ok, I have your answer You qualify for free shipping which takes 5 business days because your cart exceeds $25 [speaker002:] Great! Thank you! [speaker001:] If you need it there faster you can request overnight Your welcome! [speaker002:] But I need to pay, right? [speaker001:] Yes you have to pay for overnight. Can I help with anything else. [speaker002:] That's a;; all thanks [speaker001:] You're welcome. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I just purchased an item but I've changed my mind. I'd like to get a refund on it. [speaker001:] Okay, let me look into that for you. Can I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] And your username, email, and order ID? [speaker002:] alessandrop075 alessandrop075@email.com 6715502808 [speaker001:] And what method would you like to process this refund by? [speaker002:] debit card [speaker001:] We only do gift card, add value to your account, paper check, and credit card. [speaker002:] credit card [speaker001:] Okay can I have your account ID? So I can use your credit card on file? [speaker002:] xryw5upzsh yes you can use the card on file [speaker001:] And what's the dollar amount? [speaker002:] $79 [speaker001:] Okay, everything is done on my end and should be sorted out in a few days Is there anything else I can help you with? [speaker002:] No, thank you [speaker001:] Then have a nice day! [speaker001:] Hello, how can i help you? [speaker002:] Hi there, Albert here. I need to access my account and am having some trouble remembering my username. Can you assist me? [speaker001:] sure id be happy to help you with this problem can I get a name. [speaker002:] Albert Sanders [speaker001:] I found your account. I now need to verify your identity. I need your zip code and phone number. [speaker002:] 84486 Phone Number: 930-5468 [speaker001:] Great everything looks good. I will now give you your username Asanders1. [speaker002:] Ahh yes! Thank you very much [speaker001:] Do you need anymore help? [speaker002:] That is all for today good sir, thank you! [speaker001:] Have a great day [speaker001:] hello, how may i help you today [speaker002:] Hi! I wanted to ask about the status of my subscription. [speaker001:] i can help you with that [speaker002:] great. [speaker001:] first i will need your full name and account id to pull up your account [speaker002:] Crystal Minh QPWZHEZL4O [speaker001:] and just to clarify, you are asking about the status of your subscription [activeinactive], or is this about a due amount? [speaker002:] I want to make sure that it doesn't run out and if I hav a balance, I'd like to pay it. [speaker001:] understood may i have the order id associated with the subscription? [speaker002:] 2071739431 [speaker001:] I see here your subscription is active, with an amount due of $49 today [speaker002:] okay, let's get that taken care of. [speaker001:] ok, so you would like to pay it in full as i understand [speaker002:] yes [speaker001:] do you have a credit card number you would like to use? if not i can use the card on file [speaker002:] the one on file would be best [speaker001:] one moment and i will get that taken care of for you. ok, your account has had its subscription renewed! is there anything else i can help you with today? [speaker002:] great! thanks for the help. that's all for today. [speaker001:] thank you for contacting chat support, and have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi there, I want to know what happens if I miss a subscription payment but still want to shop [speaker001:] Okay, let me look into that for you. Well we charge a late fee of $2.00 a day for a every day past the deadline. If you're Gold or Silver you have a 5 day grace period So you can still shop freely, you're just charged a fee until you pay. [speaker002:] Oh ok, so if I want to buy something it's $2 extra a day. Ok, thanks, that's all I needed to know today! [speaker001:] Are you sure there's nothing else? If so have a great day! [speaker001:] ?Hi, how can I help you [speaker002:] I need to check the status of my order. The email confirmation says I ordered 2 items, but I only ordered one. [speaker001:] I can help with that Can I have your full name or Account ID please? [speaker002:] Chloe Zhang [speaker001:] Can I also have your account ID please? [speaker002:] RMFYMPZB4W [speaker001:] Thank you And can I have your Account ID? Order ID I mean [speaker002:] 8080793664 [speaker001:] thank you Let me look up the email you were sent. Ok, I see there was an extra item added Do you know your Shipping Status? [speaker002:] IN TRANSIT [speaker001:] Ok, it's already shipping to your home so I won't be able to take it off the order. What I can do is refund you the money today, and when you receive the item you can contact us to return it. Is that ok? [speaker002:] yes that will be fine [speaker001:] Ok great. How much extra were you charged? [speaker002:] $69 [speaker001:] Ok, I refunded your money. When you contact us later we will give you a shipping label so you can mail us the extra item back Sorry for the inconvenience! [speaker002:] That's ok. Thanks for your help. [speaker001:] You're welcome Can I help with anything else? [speaker002:] No, that's all [speaker001:] have a great day [speaker001:] Hi, how can I help you? [speaker002:] Hello. I just signed up for the premium subscription but i recently lost my job and i can't pay the fee right now. [speaker001:] oh, I am so sorry to hear that. I can definitely help give you an extension. Can I start by getting your name please? [speaker002:] sure, it's Joyce Wu [speaker001:] thank you, and you account ID and order ID please? [speaker002:] yes, my account id is RJB4T5HLLA and my order id is 0249016787 [speaker001:] thanks, any your membership level? [speaker002:] it's guest [speaker001:] ok, unfortunately I cannot give you an extension on that due to your membership level [speaker002:] oh ok. thanks anyway [speaker001:] do you need any other assistance today? [speaker002:] no that's it, thanks. [speaker001:] no problem, stay healthy and good luck finding a new job! [speaker001:] Hello. How may I assist you? [speaker002:] Hi! I would like to know a little more about these Hilfiger jeans [speaker001:] Sure, what is your question? [speaker002:] How long is the lengthoutseam [speaker001:] Our regular pair is 42" on the outseam, this extra long length is meant so that the customer will tailor the jeans for their exact height. Can I help you with anything else? [speaker002:] No thank you [speaker001:] Great, have a good night. [speaker001:] Hello, how can I help you today? [speaker002:] Hi, can I change my delivery date to later next week in order to avoid a shipping fee? [speaker001:] May I have your full name and your Account ID? [speaker002:] Chloe Zhang Account ID: QIZ9WOISRC [speaker001:] What is the shipping status of the order? [speaker002:] Oh no, in transit. Oops. Doubt it will be stopped now! [speaker001:] Yes it is too late for a change. Apologies for the inconvenience. [speaker002:] It is my fault. Thank you for your time. [speaker001:] Is there anything else I can assist you with? [speaker002:] No, thanks. [speaker001:] Have a good day. [speaker001:] Hi [speaker002:] Hello, how can i help you today [speaker001:] can i change my shipping details for my account i cannot seem to do it via my account page [speaker002:] Okay, could i get your full name or account id I will also need the adress on the account [speaker001:] Norman Bouchard MC51D5SXZ6 4450 Lincoln Ave Jacksonville, WA 15637 can it be changed to [speaker002:] Okay, i need 3 of your zip code pin number telephone number username or password Sorry thought i sent that [speaker001:] 1885 Lincoln Ave Jacksonville, WA 15637 Username nbouchard624 zipcode 15637 Tele 234-7230 [speaker002:] Okay great, i have updated your account to the new adress Is there anything else i can help you with [speaker001:] it needs to be 1885 Lincon address not 4450 [speaker002:] Okay fixed sorry [speaker001:] yep this is good [speaker002:] Okay, have a good day [speaker001:] Hello, how may I assist you? [speaker002:] Hi I want to check on my order because I only ordered one item, but the email confirmation says I ordered two [speaker001:] Okay, I'll check up on that for you. Can I have your full name, account ID, and order ID? [speaker002:] Rodriguez Domingo Account ID: 2ZMJRKPWLF Order ID: 6382484504 [speaker001:] Looking at your account, you were only charged for one item. The email confirmation is wrong and you can ignore it. [speaker002:] Oh thank you, that is a relief! [speaker001:] You're welcome, is there anything else you need? [speaker002:] No that's all for today, thank you [speaker001:] Okay, have a nice day! [speaker001:] Hey there, how may I be of service? [speaker002:] Hello I am tyring to look at my past orders, but I can't log into my account. [speaker001:] i see, what error are you recieving when trying to log in? is it invalid username, password, etc? [speaker002:] yeah. I can't remember my username [speaker001:] i can help recover your username for you today! First I need your full name to pull up the account [speaker002:] Crystal Minh [speaker001:] i will also need 2 of 3 out of the following. zip code, email, phone number, to verify you [speaker002:] 38567 113-7332 [speaker001:] thank you! your username is cminh1 Is there anything else i can help you with? [speaker002:] no thats it. thank you [speaker001:] Have a great day! [speaker001:] Welcome, how can I help you? [speaker002:] Hey I'm trying to check on my order. It says it's shipped but I haven't gotten it yet [speaker001:] OK, sometimes it does take a few days. Let's check. What is your name? [speaker002:] David Williams Can you guys send it out again? I've been waiting 5 days [speaker001:] So, did you receive any onformation that led you to think it should have arrived? [speaker002:] Yes [speaker001:] what was that? [speaker002:] The expected arrival date has passed [speaker001:] and what is that date please? HOw long have you been waiting? [speaker002:] 5 days [speaker001:] well, normally we need to give it at least a week. [speaker002:] But I'm a silver member I should have gotten it by now [speaker001:] Let me check on your purchase. I need your username, email & Order ID [speaker002:] davidwilliams036, davidwilliams036@email.com, 4852387923 [speaker001:] And your shipping status? [speaker002:] It says delivered [speaker001:] so it is missing? [speaker002:] Yes [speaker001:] I can reorder it for you after 7 days [speaker002:] OK great [speaker001:] let me check one more thing if you don't mind do you have your account ID? [speaker002:] QEGX7FGCCY [speaker001:] ALl right, yes the order is in our system & you should be geting it soon. [speaker002:] Great [speaker001:] is there anything else? [speaker002:] That was it thanks! [speaker001:] have a good one [speaker001:] How may i help you [speaker002:] Hello, every time I search for an item I keep getting "0 results" being returned. I don't know what to do [speaker001:] i see, i can help you with your issue of search results not working today may i have your name [speaker002:] Norman Bouchard [speaker001:] thanks norman [speaker002:] welcome [speaker001:] first try logging out and then back into your account, and see if that fixes the issue [speaker002:] okay, I did it but still same results [speaker001:] i will also let our internal team be notified of the issue [speaker002:] okay [speaker001:] now try clearing your cookies, it will be in your browser settings under morre details [speaker002:] Ok, that worked thank you and now im seeing the results Thank you for helping me [speaker001:] great, can i help with anything else today? [speaker002:] That will be everything [speaker001:] have a good one [speaker001:] Helllo, how can i help you? [speaker002:] Hello. I am very confused about my order I saw today that you've tacked on this extra fee. I don't understand why. Can you tell me the status of my order? I need to know what's going on The fee doesn't seem to have any purpose [speaker001:] I will be happy to help you with this issue. [speaker002:] Great! [speaker001:] Can i get a full name? [speaker002:] Norman Bouchard [speaker001:] Can I now get your account id and order id? [speaker002:] Yes LHCO5E6AC1 3715435101 [speaker001:] Okay, everything looks good. [speaker002:] What about the extra fee? [speaker001:] I will now check with the system about that fee. Can I now get your membership level. [speaker002:] Silver [speaker001:] Okay I will be able to remove this fee. By how much were you overcharged. [speaker002:] The fee was $52 [speaker001:] I have removed the fee for you. [speaker002:] Oh great [speaker001:] Can i help you with anything else? [speaker002:] Thank you for taking care of that No, that was it [speaker001:] It is no problem, have a great day. [speaker001:] hello, how an i help you [speaker002:] Hello, I would like to know if the Tommy Hilfiger boots are in stock for a size 9? The website says they are unavailable [speaker001:] I will be happy to answer your question. If they are listed as unavailable that means they are not currently available or are out of stock. [speaker002:] Oh ok I see [speaker001:] Do you need anymore help? [speaker002:] That is it thanks [speaker001:] Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] How long do premium memberships last? I want to shop, but I'm afraid that I won't be able to keep up the membership if this virus thing keeps going as it is. [speaker001:] I can totally understand that. Let me look that up for you. [speaker002:] Thanks [speaker001:] Memberships last for the remainder of the calendar year that you receive it in and then the full next calendar year. [speaker002:] Okay, so I should be good then. [speaker001:] So they do last quite awhile! Great, was there anything else you needed today? [speaker002:] I'm just trying to make sure and do my part by ordering online instead of in person, but it's expensive if you don't have perks! No, that was it. Thanks for your help. [speaker001:] It really is and I can understand why you want to keep it! Glad I could help, you have a good day! [speaker001:] Hello [speaker002:] I'm looking at a jacket that I want to purchase but it was much cheaper yesterday [speaker001:] give me your full name [speaker002:] David Williams [speaker001:] Give me your account id and order id [speaker002:] J3DKNYS1IW 3284259667 [speaker001:] Everythings seems to be normal. Prices change everytime and this is out of my control. Our pricing algorithms will often dynamically change the price of an item. [speaker002:] Isn't there anything you can do? [speaker001:] Nothing I can do. It is down to the algorithm [speaker002:] Well who can do something about this? [speaker001:] But I can offer you a discount or your next purchase [speaker002:] I'll accept that [speaker001:] AOEKG Use this on your next purchase [speaker002:] Great. Thanks. [speaker001:] Have a nice day [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] hello i am about to buy a few items and i would like to know my cart qualifies for free shipping [speaker001:] I can take a look at it and let you know. Can you provide me with your name or account ID? [speaker002:] my name is joyce wu but i do not have my account ID handy [speaker001:] That's alright, Joyce. Give me one moment. You're order qualifies for free shipping with a shipping time of 5 business days once it's over $25 before taxes. If it falls below $25, it will be a flat shipping cost of $4.99 or you can request overnight shipping based on weight. [speaker002:] great i will go ahead and place my order then [speaker001:] Great! Is there anything else I can help you with today? [speaker002:] thats is all i need thanks [speaker001:] You're welcome. I hope you enjoy your weekend! [speaker001:] Hi, thanks for contacting AcmeBrands, how may I help you? [speaker002:] can I get my shipping status [speaker001:] Sure, i can help you with that What is your issue with shipping? [speaker002:] I got this jean and would like to have it shipped faster [speaker001:] Ok, great, to get started can I get your full name or account ID? [speaker002:] my name is Sanya Afzal [speaker001:] Hi Sanya, do you have a question about your shipping status? [speaker002:] yeah I want to know if I can have it shipped overnight [speaker001:] ok, it sounds like you want to upgrade your shipping to get your jeans faster [speaker002:] yes! [speaker001:] wonderful, to continue, can i get your account id and order id? [speaker002:] my order id: 8855424818 account id: UBU90UB75K [speaker001:] Great, your identity has been verified! Next, I need to find out if the item has already shipped What is the shipping status? [speaker002:] ok It says order received [speaker001:] Ok, that means it has not shipped yet and i can make this change for you In order to know the associated fees, I will need your membership level [speaker002:] It's gold [speaker001:] wonderful, gold members actually have all fees waived! [speaker002:] that sounds great! [speaker001:] ok, let me make this upgrade for you you want to change to overnight shipping, so the item should arrive tomorrow [speaker002:] nice! [speaker001:] Great, can I help you with anything else? [speaker002:] no that's all. Thanks so much [speaker001:] wonderful, have a great day! [speaker001:] Hey I think my shipping cost was too high on my order. [speaker002:] Hello! What can I do for you today? [speaker001:] My name is David Williams [speaker002:] Let me take a look for you. Thank you, David. To validate your purchase, can you please send me your usernameemail, and your order ID? [speaker001:] Email Address: davidw18@email.com Username: davidw18 Order ID: 8878907830 [speaker002:] Got it, thank you! What is the shipping status? [speaker001:] Out for Delivery [speaker002:] Okay. What I can do is refund part of the shipping, because we don't want our customers to have to deal with unreasonable costs! [speaker001:] Thanks that helps a lot [speaker002:] I have refunded $8 to you, which should appear as a credit on your account! Can I help you with anything else today? [speaker001:] That's all I needed! Have a great day. [speaker002:] You too, thanks! [speaker001:] Hi, how can I help you? [speaker002:] Hi, I was wondering if I can get a refund, I do not like the item I ordered [speaker001:] Okay, is there a specific reason you want to start a return, or you just didn't like it? [speaker002:] I just changed my mind, I don't think the order has shipped either [speaker001:] Okay then, can I have your full name? [speaker002:] my name is Joseph Banter [speaker001:] Thank you Joseph, now I will need your username, email, and order ID. [speaker002:] jb270572 is my user name, my email is jb270572@email.com and the order number is 6159433302 [speaker001:] Great, and how would you like your refund? Refund methods include gift card, credit card, paper check, or account value. [speaker002:] Credit card will be ok [speaker001:] May I have your account ID to complete the refund? [speaker002:] YUWIBYN7BG [speaker001:] I will also need the amount to be refunded. [speaker002:] I believe it was $64 [speaker001:] Done, is there anything else you need today? [speaker002:] no that was all, thank you! [speaker001:] You're welcome, have a nice day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] I'd like to get more information on the Guess boots. I;d especially like to know if they come wtih a warranty. [speaker001:] Sure, what would you like to know? Ok, I will find out for you. [speaker002:] I'd like to know if they come with a warranty. [speaker001:] Our boots do have a warranty for 12 months from date of purchase. [speaker002:] Oh that's great! Thank you. [speaker001:] The warranty is for defects in the material and workmanship. Not for normal wear and tear. Would you like to know anything else? [speaker002:] No that's it. Thank you for clarification. [speaker001:] Have a good day. [speaker001:] Hello, how can i help [speaker002:] Hi! I was looking at making a purchase. However the item I was trying to buy is way overpriced on your site as compared to the competition [speaker001:] I will be happy to help you with this. [speaker002:] It is at least $25 over priced Thank you [speaker001:] Can i get a name please. [speaker002:] Joseph Banter [speaker001:] I found your account. I need to verify identity now I need your account id and order id [speaker002:] Account ID: VAGEMZYDI0 Order ID: 0280944269 [speaker001:] Our pricing system is done according to a algorithm so it isnt within our control. I can give you a promo code though for a discount. [speaker002:] I would appreciate that [speaker001:] This is the code P3UKL [speaker002:] Thank you [speaker001:] Do you need anything else? [speaker002:] That will be all. Thank you [speaker001:] Okay have a great day. [speaker001:] WElcome to AcmeBRands! How can I help you? [speaker002:] The $69 Guess Jacket, can I machine wash it? [speaker001:] YOu want to know about a jacket, correct? Let me check that for you. [speaker002:] yes, thank you. [speaker001:] OK This can be washed and dried, although, we suggest using the LOW setting on your dryer. IN order to avoid shrinkage [speaker002:] Wonderful, thank you. Goodbye. [speaker001:] Is that it? Anything else? THanks for contacting us today. [speaker001:] Hi [speaker002:] Thank you for contacting Acme. How may I help you today? [speaker001:] Every time I search for an item there are no results being returned [speaker002:] Oh, I'm sorry to hear that I have a few tricks that often work to get the search bar unstuck, but if none of these work, I can definitely find an item for you the old fashioned way [speaker001:] Okay [speaker002:] One easy trick that's been working quite well in the past is to simply log out and log in again sometimes just resetting the page gets things working [speaker001:] How do i do that [speaker002:] at the top of your page, in the upper-left corner, there should be some very small blue text it's easy to miss, but if you look closely, it will say "Log Out" [speaker001:] Okay I saw it [speaker002:] so after you click on that, you'll be able to just type in your username and password again, and then you'll be back in our store [speaker001:] Okay Let me try that I will be right back [speaker002:] okay [speaker001:] Hello Just did that. The search bar works now thanks [speaker002:] ah, that's good to hear You're welcome. Is there anything else I can help with while we're here? [speaker001:] Thats all [speaker002:] Excellent. Have a great day [speaker001:] Hello! I received a promo code 8 days ago for these jeans I want to order and I can't get it to work. Can you help? [speaker002:] Hi, thank you for contacting AcmeBrand today. Let me see what I can help with. Can you provide me with your full name or account ID please? [speaker001:] My name is Crystal Minh and my Order ID is 6176415771. [speaker002:] Great typically our promo codes last 7 days, so that could be the error. Let me check the system. Can you confirm your membership level please? [speaker001:] Please, I would appreciate it so much if I could still find a way to use it. I am a Bronze memeber. [speaker002:] Great, it looks like I will be able to generate a new promo code for you based on your member level of Bronze. [speaker001:] That is perfect. Thank you so much for taking the time to help me. [speaker002:] C3U2R is the new promo code for 20% off. Is there anything else I can assist you with? [speaker001:] Thank you so much! Thank is even better. There is nothing else. Have a great day! [speaker002:] Thank you and you have a great day as well! [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] Donny, I wanted to know how much it would cost to have my order gift wrapped [speaker001:] Absolutely! Let me check on that for you. Looks like it's 4.99 per item but some larger stuff may cost a bit more. [speaker002:] Okay. Thank you [speaker001:] No problem! Anything else I could do for ya? [speaker002:] No that is all [speaker001:] Awesome. Have a beautiful day:] [speaker001:] I want to return this item because it's too small. My name is Albert Sanders [speaker002:] Sure. Can I have your account ID and Order ID? [speaker001:] Email Address: asanders659@email.com Username: asanders659 Order ID: 3895828377 I don't have my account ID handy [speaker002:] Okay one moment please. What is your Membership level? [speaker001:] Bronze [speaker002:] When did you make the purchase? [speaker001:] Purchase Date: 2020-01-19 [speaker002:] Okay lets process the return. May I have your address? I will send you a return label to print out. [speaker001:] 8948 Woodshore St Jacksonville, TX 4802 [speaker002:] Alright just print that return label out and send it back to us. [speaker001:] Great I can do that. Thank you [speaker002:] Anything else I can help you with? [speaker001:] That's all I need [speaker002:] Great. Have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] I can't find the item I'm looking for, I'm so frustrated. [speaker001:] Okay, what seems to be the problem? [speaker002:] I keep searching for a product I know you have but the search returns zero results. [speaker001:] Okay, let me see what the problem is. I'm going to let the website team know there's issues today. Second can I ask you to try logging out and back in? [speaker002:] Okay I tried that, it didn't work. [speaker001:] Can you try clearing out your cookies? [speaker002:] Okay I did that and it also didn't help. [speaker001:] Okay what was your original search term? [speaker002:] Men's plaid shirt [speaker001:] Can you try looking up say "Men's striped shirt" then if that works trying your original term again? [speaker002:] Oh wow, that worked! [speaker001:] Good to hear, is there anything else I can do for you? [speaker002:] That's all thanks? [speaker001:] Then have a nice day! [speaker001:] Hello, thank you for contacting Acmebrands how may I help you? [speaker002:] Has my order #1403476719 shipped? [speaker001:] I would happy to assist. You would like to know your shipping status? [speaker002:] yeah, it's been like 9 days already [speaker001:] Okay, I would happy to look into this for you. May I have your full name or account number? [speaker002:] I need the boots and shirt for an event no problem account number is AAEJFFVMKI so can you tell where it is? I need it in 2 days [speaker001:] Thank you. I need your username, email address and order ID? [speaker002:] I already gave you my order number but its 1403476719 [speaker001:] My apologies may I have your username and email [speaker002:] oh my bad, I thought it said OR not AND lol Chrystal Minh and my email is cm974161@email.com [speaker001:] This one is little tricky so I appreciate the patience. Thank you. [speaker002:] user name is cm974161 [speaker001:] Since it has been over 7 days, I will ship a new order. May I have your address [speaker002:] ok that's what I need Can you please send it 2 day delivery 1191 Circle Drive La Fayette, WA 4154 ty [speaker001:] It will be overnight shipping too. [speaker002:] even better, appreciated [speaker001:] Order has been purchased, anything else I may help you with today? [speaker002:] nah all set, have a good one [speaker001:] Thank you for patience. Have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] hi i have a question about a product [speaker001:] Sure. [speaker002:] i'm wondering how to remove gum from sole of a boot I bought? [speaker001:] I got some idea. One moment while I pull it up. First use a knife to spread some peanut over the gum. Let that sit for about 15 minutes. Then scrape that off. Follow up with some soapy water to remove the rest of it. [speaker002:] okay perfect, does this work with MK boots? [speaker001:] Definitely Is there anything else I can help you with? [speaker002:] no, that's all thank you [speaker001:] Great. Give it a try and Im sure it will work. [speaker001:] Hello, my name is Anne. What can I help you with today? [speaker002:] Hi I am trying to get into my account to check the status of an order, but can't because I cannot remember my password. [speaker001:] I can help you with that. Can I get your name? [speaker002:] Norman Bouchard [speaker001:] Thank you. Mr. Bouchard. I will have to reset your password I'm afraid. Can I get your user name please? [speaker002:] I don't have that in front of me. Could I give you my phone number? [speaker001:] Not a problem, I can pull that up for you. I will need your zip code, phone number and e-mail. [speaker002:] 53599 That is my zip Phone Number: 283-1881 [speaker001:] Alright, your user name is: NBouchard1. I will also need your pin to reset the password.. [speaker002:] Thanks! Pin Number: 123704 [speaker001:] Your new password is as follows: ga56jeuffaa [speaker002:] Thank you so much! [speaker001:] You are welcome. Did you need anything else? [speaker002:] That is all! [speaker001:] Great. Goodbye. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I would like to know what are the membership levels [speaker001:] We have three different levels, Bronze, Silver, and Gold that are all based on your purchase history with us [speaker002:] Okay, thank you for the information [speaker001:] You're welcome. Would you like to know more? [speaker002:] That will be everything [speaker001:] Excellent, have a great day [speaker001:] Hello, how may I help you? [speaker002:] Could I have the two factor authentication removed from my account, I lost my phone so I can't get the codes now [speaker001:] Okay, let's reset it. I'll need your full name and your email address. [speaker002:] Rodriguez Domingo rd2828737@email.com [speaker001:] I've reset the two factor auth on your account. I'm also sending a link which has some security practices you should follow. [speaker002:] alright [speaker001:] Is there anything else you need? [speaker002:] no that was all [speaker001:] Okay, thank you and have a wonderful day. [speaker001:] Hi! How may I help you today? [speaker002:] yes, hi. i'm checking on the status of my refund [speaker001:] I would be glad to assist with that. Can I have your name [speaker002:] crystal minh [speaker001:] Thank you. Can you provide me with your username, email address and order ID also [speaker002:] username is cm888440 order id is 2814500581 email address is cm888440@email.com [speaker001:] Thank you! I am showing that your refund is completed. It was done by chat 2 days ago. Please allow 3-5 business days for your refund to appear on your billing statement [speaker002:] oh great! thanks so much. i'll keep an eye out for it [speaker001:] Great! Did you have any other questions today? [speaker002:] no thanks [speaker001:] Thank you for contacting AcmeCorp! Have a great day [speaker001:] Hi, there! How may I help you? [speaker002:] I need to check my account about an order, but I forgot my password. [speaker001:] I can help you with that. May I have your full name please? [speaker002:] Norman Bouchard [speaker001:] May I have your Username please? [speaker002:] normanbouchard433 [speaker001:] Thank you. I also need your email address. [speaker002:] normyboy@email.com [speaker001:] I will reset the password and send it to you via email. [speaker002:] Great thank you. [speaker001:] Can I have your PIN number? [speaker002:] I don't have a pin number or if I do, I don't know it I think I set it up with a security question [speaker001:] Okay, please give me the answer to your security quesion. [speaker002:] Alexander [speaker001:] Here is your password: lkkoqkqysz. You will also receive an email where you can change your password.lkkoqkqysz [speaker002:] Ok, great thank you. [speaker001:] You are welcome. Can I help you with anything else? [speaker002:] That's it. Have a good day. [speaker001:] Have a great day! [speaker001:] Hello, how can i help you? [speaker002:] Can you please tell me if a pair of jeans will shrink after washing them? [speaker001:] Okay, i will be happy to help. [speaker002:] Are you there? [speaker001:] If washed properly they will not shrink. To wash them properly you first fold them inside and out. Set the washer to the cold setting then afterwards the preferred drying method you would need is to hang dry but if you insist on using a normal dryer [speaker002:] Perfect, thank you very much for your help. [speaker001:] make sure it is under regular settings. [speaker002:] Will do. [speaker001:] Can i help you with anything else? [speaker002:] No, thanks again [speaker001:] have a great day [speaker001:] I forgot to add my Guess shirt to my order earlier, I'm not sure how I left it out of the cart but I did. Is there anything you can do to help? Anybody around? Alright, hopefully those on the other side wake up soon. lol [speaker002:] Hello. [speaker001:] Hi there. lol [speaker002:] Still there? I just got here, sorry for the wait. [speaker001:] It's alright. lol Can you help me out with adding the Guess shirt to my order? [speaker002:] May I have your full name or account ID? [speaker001:] Sure it's Joyce Wu, and my account ID is OXHTVTXHIL [speaker002:] What is the shipping status of the order? [speaker001:] It says delivered but it isn't here yet. [speaker002:] What is your membership level? [speaker001:] Gold. [speaker002:] Ok, as a Gold member I can ship the new item to you with no fee. [speaker001:] That works. [speaker002:] May I have your username, account ID, and the order ID? [speaker001:] My username is joycewu44@email.com, my account ID is OXHTVTXHIL, and my order ID is 6575346976 [speaker002:] Ok, the order is being processed and the item should arrive within a week. [speaker001:] Thanks so much. [speaker002:] Apologies for the wait. Is there anything else I can do for you? [speaker001:] No that's the only inquiry I had. I appreciate your help though. [speaker002:] Have a great day. [speaker001:] good afternoon, how can I help you? [speaker002:] I signed up for the premium subscription, but I was wondering if I could possibly get an extension on when the payment is due. [speaker001:] sure, one moment please [speaker002:] Thank you [speaker001:] ok, would you give me your full name or account ID [speaker002:] My name is Albert Sanders, and my account ID is 1ZS6E34CIY [speaker001:] In addition to this, you would give me the order ID to verify [speaker002:] The order number is 3434223930 [speaker001:] everything in order, it would indicate your level of membership [speaker002:] My membership is silver [speaker001:] Ok, we can do it but only if you have a one day late [speaker002:] That's fine. The extra day will help. [speaker001:] ok, let me make the chance [speaker002:] Thank you. [speaker001:] all set [speaker002:] Thank you so much!! [speaker001:] not problem have a nice day [speaker001:] Hi! How can I help you today? [speaker002:] Hello, I wanted to buy a shirt yesterday and then forgot. I got back online to buy it today and it's a lot more than it was yesterday! [speaker001:] Oh no! I will figure this out for you. Can I please have your full name or account ID? [speaker002:] Okay It's David Williams [speaker001:] Great, now to verify your identity I need the account ID and Order ID please. [speaker002:] My account ID is M6QQUTMYRW and my order ID is 5207755343 [speaker001:] Great Unfortunately, our systems use algorithms that are out of my control. [speaker002:] I see. [speaker001:] They dynamically change the price all of the time. [speaker002:] Oh, ok. [speaker001:] I'm sorry that this is all I can do. Do you need anything else today? [speaker002:] No, that's all I needed.It's frustrating but I understand. [speaker001:] I understand. You have a great day alright. [speaker001:] Hello welcome to customer care unit [speaker002:] Hi I have a question about an order I made. It was a birthday gift but it turned out to be too big. How do I return it or exchange it? [speaker001:] I am very sorry for the inconvenience Send me your Fullname or account id [speaker002:] Albert Sanders ID is 4646792389 [speaker001:] Now I need to validate your purchase [speaker002:] its the Michael Kors shirt [speaker001:] Send me your Username, email address and order id [speaker002:] username is as389878 email is as389878@email.com ID is 4646792389 [speaker001:] What is your membership level? [speaker002:] guest [speaker001:] When did you purchase the item? The date [speaker002:] 12242019 [speaker001:] the date is too far to initiate a refund [speaker002:] oh no, what's the return policy? in terms of timing [speaker001:] Refund is only possible for purchase made within the last 30 days [speaker002:] so I know in the future oh that sucks. there's just too much stuff going on right now you know? [speaker001:] There is another solution. Do you have the receipt? [speaker002:] I think so. It should be in the drawer somewhere [speaker001:] Then there is hope for a refund for you [speaker002:] oh great! what should I do then? [speaker001:] I need you to give me your full address [speaker002:] ok it's 4155 Brushwick Dr La Fayette, WA 678 [speaker001:] Add the zip code [speaker002:] 00678 [speaker001:] Which process option do you like [speaker002:] what do you mean? [speaker001:] By mail, In store or Drop off center [speaker002:] mail [speaker001:] Successful [speaker002:] great thanks [speaker001:] It has been initiated I am happy to be of help Would that be all for today? [speaker001:] Hi there! Thanks for contacting Acme. How can I help you? [speaker002:] Hi. My name is Alessandro Phoenix. I would like to know if this product shrinks after washing. The product is Tommy Hilfiger jeans. [speaker001:] Sure thing, I'd be delighted to find that out for you. One moment. So, those particular jeans won't shrink if they are properly cared for. We suggest washing them inside out, on the cold setting in your washer, and hang drying them. But you can also use them in a normal dryer on normal settings. Did that answer your question? [speaker002:] Yes it did. Thanks for your help. [speaker001:] Awesome, happy to be of assistance. Did you need anything else? [speaker002:] no [speaker001:] Great, well then, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi. I was wondering if you had the $69 Calvin Klein shirt in small? [speaker001:] Glad to help. May I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] thanks Rodriguez. Did you try to search our website for the small size? [speaker002:] I did but it was returning anything. [speaker001:] Okay, give me a second. this shirt has small medium large sizes. [speaker002:] Wonderful Thank you [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] Nope [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] Hi, can I pay my subscription fee here. I don't want to lose it as I enjoy being a member. [speaker001:] We can pay it right now, I need your name to start, please. [speaker002:] My name is Joyce Wu [speaker001:] Thank,s Joyce. I'll also need your Account and Order ID. [speaker002:] My account is RUOC5WBWFR and my order id is 4581808976 [speaker001:] Okay, great. Do you know how much you need to pay? [speaker002:] I do not, but I am a Gold level member [speaker001:] Okay, let me just check your account here. Your current balance is $49. Do you have a credit card that you'd like to use or should we use the card on file? [speaker002:] Please use the one on file [speaker001:] You subscription has been renewed. Is there anything else I can help you with? [speaker002:] No, thanks for the help [speaker001:] Have a good day! [speaker001:] Hello, Thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hello, can I check on the shipping status of an order I made recently. [speaker001:] Sure thing. Was there something specific about the shipping you needed to know? [speaker002:] I haven't received it yet. Is it on its way? [speaker001:] Alright, let's see if I can help with that. Can i have your Full name please? [speaker002:] Joseph Banter [speaker001:] Great I was able to pull up the account. I need to confirm the purchase as well. Could I have your username, Email address and the order ID please? [speaker002:] My username is jbanter7, email is jbanter7@email.com, and order id is 4260194269 [speaker001:] Great everything looks good. How long have you been waiting for your order? [speaker002:] 5 days [speaker001:] Thank you Joseph. While packages usually arrive in a few days it can take up to 7 days be fore they reach your doorstep. Please allow at least 2 more days for your shipment to arrive and if it still isnt there we will gladly send another one to you. Was there anything else I could help you with today? [speaker002:] No, thank for helping me. [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Can you please tell if international shipping fees are waived on my account, thanks. [speaker001:] Sure. Can I have your full name or account ID? [speaker002:] Sanya Afzal [speaker001:] Thank you Sanya. Unfortunately international shipping fees are not waived on your account. [speaker002:] Oh, okay. No special discount or anything then? [speaker001:] Not for international shipping. [speaker002:] Alright, thanks. [speaker001:] I'm going to send you a link. Any further questions you have about your subscription status may be found here. Do you need anything else? [speaker002:] no [speaker001:] Thank you for being a customer and I hope you have a great day! [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] Hi. My name is Joseph Banter. I was wondering if you could tell me about the benefits of premium membership? [speaker001:] I'd love to Mr. Banter. Just one moment while I bring up that info. The first benefit is an invitation to our annual holiday extravaganza! It has an open bar and we offer free flights from anywhere in the US. Bronze members save on shipping fees and also have access to promo codes. Silver members can have purchases and returns initiated by customer service reps. and Gold members get unlimited refunds. Does that sound awesome to you? [speaker002:] Yes it does. Thank you for the information. [speaker001:] My pleasure. Is there anything else that I can help you with today? [speaker002:] That is it [speaker001:] Have a great day and thanks for shopping with Acme! [speaker001:] Hi, how can I help you? [speaker002:] Hi! I am trying to bu a jacket, however the website keeps saying that my card is invalid. I only have one card. Can you help me? [speaker001:] Yes, I can help with that So your credit card won't work at checkout right? [speaker002:] yes [speaker001:] First, can you double check the date on your card and make sure it's not expired? [speaker002:] 0924 it is still good [speaker001:] Great I will try to find a solution with you Can you try logging out of your account and then logging back in? This often fixes the problem [speaker002:] Ok. Will try it [speaker001:] ok [speaker002:] No. It still says invalid [speaker001:] okay, can you try reentering your credit card information again? If this doesn't work I can go through and make the purchase for you [speaker002:] Hey, I refreshed the screen and now it goes through [speaker001:] Ok great job! Is there anything else you need today? [speaker002:] well. I am good for now Thank you! [speaker001:] You're welcome [speaker002:] Have a great day [speaker001:] you too! [speaker001:] Hello, how can I help you today? [speaker002:] HI, I need help getting into my account. I have misplaced my phone that I use for two factor authentiction [speaker001:] Glad to help. May I have your full name please? [speaker002:] Sanya Afzal [speaker001:] thanks Sanya. I need your email address to send the reset code to. [speaker002:] sanyaa50@email.com [speaker001:] Perfect. I will send the reset code to the email address on file. [speaker002:] Great thank you! [speaker001:] I will also send you a link about security best practices. [speaker002:] Awesome! [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] That is all. [speaker001:] Have a nice day! [speaker001:] How can I help you? [speaker002:] Hi, I'm just curious why products are always out of stock. It is very frustrating. [speaker001:] I'm sorry to hear that. What items are you trying to find? [speaker002:] I've been trying to buy a dress for weeks now and it is always out of stock. [speaker001:] Okay, so it's just one particular item that is causing you trouble? [speaker002:] There has been others but this is the most recent that has caused me to reach out. [speaker001:] Sorry about that, can I please have your name? [speaker002:] Joyce Wu [speaker001:] Okay, and Ms. Wu, which dress is it? [speaker002:] its the black short sleeve dress [speaker001:] What brand is it? [speaker002:] tommy hilfiger [speaker001:] I filed a report with our purchasing department. [speaker002:] Thank you so much. I hope to be alerted soon that it is back in stock. [speaker001:] I can back order the item for you so it will ship once it's back in stock. [speaker002:] That sounds like a great option for me. [speaker001:] Can I use the credit card on file? [speaker002:] yes [speaker001:] Done, is there anything else I can assist you with? [speaker001:] Hi, there! How may I help you today? [speaker002:] I bought the boots by michael kors and clumsy me spilled some paint on them is there a good way to get that off? [speaker001:] Oh no! I've done that before, too. I can help you with that question. Okay, I'm going to give you the exact steps:!. Brush off the excess paint. 2. Use a coarse brush or even a toothbrush to flake off the dried excess paint. 3. Apply a soapy mixture to the stain. 4. Scrape off the softened paint. 5. Rub with a detergent solution. Lastly, you can try nail polish remover. [speaker002:] great thanks for the info [speaker001:] You are welcome! May I answer any more questions for you? [speaker002:] that was all thanks and have a good day [speaker001:] Have a great day! [speaker001:] Good afternoon, how can I help you today? [speaker002:] GUYS. What is up with your website today? It's loading like m o l a s s e s! [speaker001:] I am so sorry to hear that!! There are a few things we can try to fix the issue. May I ask who I am speaking with today? [speaker002:] Sanya Afzal Let's troubleshoot the shizz outta this, my friend. This Calvin Klein jacket isn't going to buy itself, amirite? [speaker001:] Okay Sanya, the first thing to try is to log out of your account and log back in. Can you try that and see if it speeds up? [speaker002:] Log out, log in. Got it. One sec! [speaker001:] We are going to get that jacket on you in record time!! You will be stylin'!! [speaker002:] Hahaha, word. But no dice, logging outin didn't help. What's next? [speaker001:] Alrighty, how about closing all the other tabs you have open? You don't need to do anything else beside shop with us, do you?!;] [speaker002:] Maybe y'all are discriminating against Bronze members.:P [speaker001:] Never!! [speaker002:] And hey! Cat videos on YouTube are *always* a necessity! Alright alright, let's see if that helps... [speaker001:] Oh, I'm down for the puppy videos. [speaker002:] Cats Puppies;] [speaker001:] I waste too much time on TikTok... [speaker002:] Don't give me ideas! But nope, that didn't work either. [speaker001:] Not that I want you looking at other websites, but can you open another one and see if it slow? I want to see if it our site or your connection. [speaker002:] Well let's see, I'm sure trying to load my state's unemployment website will be a fun experiment! One sec... [speaker001:] Ugh. That one will for sure be slow!! [speaker002:] Okay, that was a terrible example because it crashed instantly. BUT! I went back to the store website and now it's blazing. What is this witchcraft?! Thanks, Obama! [speaker001:] I think you just have the magic touch! ANd you really need that jacket! Anything else I can help you with today? [speaker002:] My friend, thanks to your help, I'm going to buy TWO jackets, wear them at the same time, and be double styin'. STYLIN. Dammit. That's it! Thanks for everything! [speaker001:] Haha, good for you! Enjoy all those cat videos not like we can get out and do much else! [speaker001:] Hello, how can I help you? [speaker002:] i lost my phone and i am unable to log in to my account using two-factor authentication. [speaker001:] Okay, I can help you reset your 2fa. I will need your full name or account ID first. [speaker002:] David Williams [speaker001:] Thank you, may I have your email address? [speaker002:] dwilliams@email.com [speaker001:] Thank you, I have reset your two factor auth. I will send a link to your email with some security practices to protect your info. Is there anything else you need today? [speaker002:] that is it. [speaker001:] Okay, thank you and have a nice day. [speaker001:] Hello! How may i help you? [speaker002:] Hi! I ordered some boots but the cost is way too high. Is there anything we can do? The shipping cost, I mean. [speaker001:] Let me look. May I have your full name and account ID? [speaker002:] Chloe Zhang, PCUZ1QX86J [speaker001:] Thank you May I now have your username, email address, and order ID? [speaker002:] czhang65, czhang65@email.com, and 8424849783 [speaker001:] What is your shipment status? [speaker002:] It's in transit [speaker001:] Since it's in transit the only thing I am able to do is waive your shipment fee. Is that okay? [speaker002:] That would be great, thanks [speaker001:] It's updated! Is there anything else you need? [speaker002:] Nope, that's all. I appreciate your help! [speaker001:] Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] The charge on my bill that was supposed to be reversed still hasn't been taken care of yet. [speaker001:] I'm sorry for this, could I get your full name before we take care of this? [speaker002:] Alessandro Phoenix [speaker001:] Did you already return an item and still not receive your refund? [speaker002:] yes its been over a week [speaker001:] Okay, to pull up the purchase I'll need your Username, Email, and Order ID. [speaker002:] alessandrophoenix102 alessandrophoenix102@email.com 0926851265 [speaker001:] Thank you, one moment. How many days has been exactly since you returned it? [speaker002:] nine [speaker001:] Okay, I'll send you your credit right now. [speaker002:] thank you [speaker001:] Your refund should show up in your account now. Is there anything else I can do for you? [speaker002:] that is all thank you [speaker001:] Have a wonderful day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi, i have a question about my shipping address I got an email notification [speaker001:] Okay I can look into that for you. Can I have your name please? [speaker002:] Joyce Wu [speaker001:] Thank you, Joyce. Can I also get the Account ID and your Order ID? [speaker002:] JVBTJH6DM7 0058495553 [speaker001:] Thank you, Joyce. And finally, can I get your username and email address? [speaker002:] jw041930@email.com jw041930 [speaker001:] Great! Okay. Did you just need to know if the shipping address is correct? [speaker002:] i was hoping to check the status of my shipment [speaker001:] Perfect. Okay let me just look into it really quickly. Okay it does look like there is an issue with the shipping status. To resolve this I can change the date, address, item, or price. [speaker002:] please make sure that this is the address 7325 Kennedy St Brighton, WA 85292 oh wait. it says Delivered...? [speaker001:] Okay it was an incorrect address. I have updated that shipment now. I will make sure the proper item gets delivered to the proper address. [speaker002:] ok i appreciate it [speaker001:] Can I help you with anything else today? [speaker002:] no thanks [speaker001:] Thank you and have a great day! [speaker001:] Hello, this is Amy from ACME. How may I assist you today? [speaker002:] Can you tell me when the annual sale ends? I want to buy stuff before then [speaker001:] No problem. The annual sale ends on Jan. 31st. You can subscribe to our newsletter for updates and the latest information. Is there anything else I can help you with? [speaker002:] No, that's it for now thanks [speaker001:] Then have a great day. Thank you for being an ACME customer! [speaker001:] Hello, how may i help you today? [speaker002:] HI there, I'm trying to buy a jacket but my credit card keeps being rejected The card is fine, I just used it this morning with no issues and I paid it off last week [speaker001:] I see, so if i understand correctly, you are having an issue placing an order with your credit card, and need assistance to get it processed as it is being rejected? [speaker002:] Yes, that's right [speaker001:] I can definitely help you with that may i have your full name please? [speaker002:] Yes, it's Chloe Zhang [speaker001:] thank you ok Chloe, am I correct in assuming you have already retried to place the order with the card? [speaker002:] I tried three times earlier [speaker001:] Ok, have you tried logging out of your account, then logging back in to try and place the order? [speaker002:] I don't have an account [speaker001:] Are you certain? I believe an account is required for purchase [speaker002:] Yes, I'm trying to check out as a guest I've done so before [speaker001:] I see Is the credit card expired? [speaker002:] No the card expires in two years [speaker001:] as in, was the expiration date in the last few days? I see then I can place the order for you from my end first, I will need your card number and expiration date [speaker002:] It's 3455 6758 2309 1118 expiration 62022 [speaker001:] thank you, and what was the item you wished to buy? [speaker002:] It's a calvin klein jacket [speaker001:] there, i have ordered the jacket for you with the card you provided it will be shipped to the last adress your package were sent [your home unless you have moved] [speaker002:] Okay, that sounds fine [speaker001:] is there anything else i can help you with today? [speaker002:] Can you make sure someone knows about this issue [speaker001:] certainly i will contact our internal team to have them debug the order form on the site [speaker002:] Sounds good [speaker001:] is there anything else i can assist with? i have sent the report to our internal tema [speaker002:] Nope, that's all [speaker001:] have a great day! [speaker001:] Hello. How may I assist you today? [speaker002:] Hi! I'm starting a new business: The Salamander Sanctuary. I am looking to buy uniforms and was wondering what the price of stitching would be. [speaker001:] The short answer is, it depends on how many characters you use. Are you planning to stitch "The Salamander Sanctuary" on the uniforms? [speaker002:] I was hoping to if it wouldn't break the bank! [speaker001:] That looks like 22 characters, is that correct? [speaker002:] Yes that seems right! [speaker001:] Okay, they would be 5.90 per uniform. [speaker002:] Oh that's not so bad! Thank you! Not many employees yet. There are only a few of us so far. [speaker001:] Great, and you're very welcome. Okay, that won't be too expensive then. I hope you get to save lots of salamanders, and then have a need to expand your team! Can I help you with anything else today? [speaker002:] Absolutely! That was all I needed. Thank you for your help today! [speaker001:] You're welcome. Have a great night:] [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I need to check the stautus of my order but then I forgot my password. Can you help me retrieve my password? [speaker001:] Alright. So you just need your password so you can get in to your account? [speaker002:] yes [speaker001:] I can help you with that. Can I get your full name or account ID? [speaker002:] Joyce Wu [speaker001:] Thanks Joyce. Do you have your username? [speaker002:] it is wuclan23 [speaker001:] For security reasons I can't access your password. But I can generate a new one for you. Do you have your Pin Number? [speaker002:] it is 3456890 [speaker001:] Great. Your new password is z1h6z0p5dh You will be able to log in with that. was there anything else you needed today Joyce? [speaker002:] Thank you so much That's all Have a great day [speaker001:] Thanks, you too! [speaker001:] How can I help you? [speaker002:] Hey there! Look, I love your store and stuff, but your prices have been wack lately. So I'm sorry to say, I want to cancel my subscription. Can you help me out? [speaker001:] I'm sorry to hear that. What problems have you had with pricing? [speaker002:] Y'all are just too expensive. I'm going to buy elsewhere. So what has to happen so I can cancel my subscription? [speaker001:] Can I please have your account number? [speaker002:] I don't have it, sorry. My name is Chloe Zhang. I'm currently a Gold member. [speaker001:] Ms. Zhang, you may cancel your subscription anytime and will not be charged for future months. [speaker002:] Whew! Let's cancel then. Or I'll just login and do it myself, whatever's easier. [speaker001:] Sure, you can log in and cancel if you wish. Is there anything else I can asisst you with? [speaker001:] Hello, how may I help you today? [speaker002:] yes i was thinking about shopping with you guys and i would first like to know the benefits of your premium membership [speaker001:] I would be glad to answer that for you. Please give me a moment to look up that information. First, all members, regardless of level, are invited to the annual holiday extravaganza with open bar and free flights from anywhere within the US. Bronze members receive promo codes and savings on shipping fees. Silver members get everything included in Bronze, plus the ability to have agents make purchases and cancel orders anytime. Gold members get everything included in Bronze and Silver, plus unlimited refunds and much more flexibility when disputing transactions. Are there any more questions I can answer for you today? [speaker002:] oh wow! great! thank you for answering my question today that will be all [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] hiya [speaker002:] Thanks for contacting Acme Brands! How can I help you today? [speaker001:] i already have a refund coming for $100; however i just need to add the product from my recent order to that refund order id 8368392790 [speaker002:] Alright, I can help you with that. Could I have your name? [speaker001:] David Williams [speaker002:] I've pulled up your account, David. To verify your purchase, can you provide me with your username and email address please? [speaker001:] sure Username: davidw21 Email Address: davidw21@email.com [speaker002:] Thank you. Which additional product will you be returning? [speaker001:] the michael kors jacket that's $49 [speaker002:] Give me one moment, David, while I update your refund for you. [speaker001:] thanks [speaker002:] I've update your refund for a total of $149. Is there anything else I can help you with today? [speaker001:] that was it, thanks [speaker002:] You're welcome and I hope you have a great weekend! [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] Hi. My name is Sanya Afzal. My account ID is FK5EZLVEOJ. I was wondering when the annual fee is due for my premium subscription service. If it is due today I would like to pay it. [speaker001:] I can look into that for you. Just one moment. I'll just pull up your account. Do you also have an Order ID that you can give me? [speaker002:] Yes. My Order ID is 9495524578. [speaker001:] great. I see that you have a $14 payment due in 3 days to keep your account active. In the future, you can look this info up for yourself through the link that I'm sending you. [speaker002:] Ok great. Thank you. [speaker001:] Your username is safzal1. Is there anything else that I can do for you today? [speaker002:] No that is it. Thanks. [speaker001:] Have a great day and thanks for shopping with Acme! [speaker001:] Hello, thank you for contacting us. How may I help you? [speaker002:] Hello, I would like to know about the status of my refund. [speaker001:] Sure thing let me look into it for you [speaker002:] Thank you [speaker001:] Could you give me your first and last name so I can pull up your account? [speaker002:] Rodriguez Domingo [speaker001:] great I was able to pull the account up. I'll need the details for that particular refund order. Could I also have your Username, Email and order ID please? [speaker002:] rodriguezdomingo652, rodriguezdomingo652@email.com, 3291400952 It was for a Guess Shirt for $84 [speaker001:] Great. I was able to find the order and thank you for the additional information. The refund status is currently in progress. Payment method was received vie chat. [speaker002:] Ok thank you very much That is all I wanted to check on [speaker001:] Was there anything else I could help you with today? [speaker002:] That is all [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi, I want to keep my premium subscription and I think it expires today but I cant see how to renew it, can you help please? [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] Account W274ZYS3JQ Order ID 6196737077 [speaker001:] Thank you, Sanya! It looks like your subscription is not presently active. There's $55 due on it, and it was due yesterday. Would you like me to charge that amount to you now? [speaker002:] Can I pay that today please? Yes please [speaker001:] Of course! I'll also send you a link so that you may login directly to your subscription management center in the future. [speaker002:] That would be great thank you [speaker001:] Would you like to charge the payment method you have on file with us? [speaker002:] Sending the link is fin ethanks [speaker001:] Absolutely. And in case you don't have it, your username is sfzsal1 when you go to login. Is there anything more I may help you with today? [speaker002:] Brilliant thinks No you've been great thanks. Good byue [speaker001:] Thank you! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, How can I help you today? [speaker002:] I can not access my account because i forgot my username [speaker001:] Okay, I can help you with that. May I have your full name? [speaker002:] Norman Bouchard [speaker001:] Can you please give me your zip code, email address, and zip code? [speaker002:] 40171 i do not have my email [speaker001:] That's okay, I meant to ask you for your phone number. [speaker002:] 202-3204 [speaker001:] Thank you. I have created a new username for you: nbouchard1 [speaker002:] okay thank u [speaker001:] You are very welcome! Can I help you with anything else? [speaker002:] No that us everything is [speaker001:] Wonderful! Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] I am having an issue with my subscription. For some reason it was removed from my account. [speaker001:] Glad to help. May I have your full name please? [speaker002:] Joseph Banter [speaker001:] thanks Joseph. How did you hear about this issue? [speaker002:] My wife told me [speaker001:] got it. I am going to check my system about this problem. the system shows that nothing has changed in your account and there are no extra charges. So you have nothing to worry about. Your wife might have misheard the news. [speaker002:] Weird. Are you sure? [speaker001:] Yes. Can you see the service properly activated on your account now? [speaker002:] hold on, let me check Ok. I see it now [speaker001:] Great. Is there anything else that I can help you with? [speaker002:] No. That's it. thank you [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] Hi. I am a premium subscriber and I am wondering when my annual fee is due? [speaker001:] Let me help you with that. [speaker002:] Perfect. Thank you [speaker001:] So you just want to know when your annual fee for your subscription is due? [speaker002:] Yes [speaker001:] Could I have your full name or account id? [speaker002:] Yes. My name is David Williams Account ID is YR5BHR4FKH [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] YR5BHR4FKH [speaker001:] And your order id? [speaker002:] 4745115166 [speaker001:] Thank you. Do you want to know the amount or the due date? [speaker002:] Due date please [speaker001:] It was due yesterday. Can I help you with anything else? [speaker002:] No. That will be all. Thank you [speaker001:] Have a good day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi I can see that I was charged but never bought anything. [speaker001:] OK. Let me check. May I have your full name and account ID [speaker002:] sure Rodriguez Domingo account ID 339928 [speaker001:] OK. I pulled up account. I will also need username, email address, and order ID [speaker002:] wow all of that? rodriguezdomingo446 [speaker001:] Yes. I need to validate your purchase history [speaker002:] Order ID: 6874509229 rodriguezdomingo446@email.com [speaker001:] Thanks. I just need the username [speaker002:] I already sent it here Username: rodriguezdomingo446 [speaker001:] Thanks. Your purchase history is accessible now. Let me check. I apologize for our error. I will correct it now. I have credited your account, getting rid of the erroneous fee. [speaker002:] Ok, thank you [speaker001:] Anything else I can help with? [speaker001:] Hi, how may I help you? [speaker002:] Hi Can you please tell me the status of my order? My email conf says I ordered two guess boots but I only ordered one [speaker001:] Yes, I can help with that Can I have your full name or Account ID please? [speaker002:] ok thank you Albert Sanders exemdcsoef [speaker001:] thank you Can I have your Order ID also? [speaker002:] 0031447475 [speaker001:] Ok, I checked our system and good news! The email is wrong and your account was only charged for one item Sorry for the inconvenience this caused Your one pair of Guess Boots will arrive soon. Can I help with anything else? [speaker002:] That was all thank you so much [speaker001:] You're welcome [speaker002:] I am glad its only one item Have a nice day! [speaker001:] Have a good day [speaker001:] Hello, how may I help you? [speaker002:] Hi, I heard that I had some credits missing on my account and I want to check what happened [speaker001:] Oh, I can look into that for you To get started, can I get your name? [speaker002:] Yes, I am Joyce Wu [speaker001:] And where did these credits originate from? [speaker002:] They came from a one-time deal from a previous purchase [speaker001:] Ok, let's look into this for you [speaker002:] great, thanks [speaker001:] This seems to not show up in the system It might just be an issue with your interface What happens when you log out and log back in? [speaker002:] I'm not sure, I didn't check my acccount My husband told me about it and so I'm just checking [speaker001:] Ok, do you have access to your account and username? [speaker002:] Uhh, yea, I should [speaker001:] And are you able to login? [speaker002:] Hold up, let me try now Yea, ok I'm in now just checking with my phone [speaker001:] ok, and do you see any missing credits? [speaker002:] ah, i see what happened the credit aren't missing, they're just used because I purchased that handbag last week He probably just thought they disappeared ok, this is just a mis-understanding i'll let my husband know what happened [speaker001:] Ok, great and do you need anything else from me? [speaker002:] Nope, that's it [speaker001:] ok, great, have a nice day then and thank you for contacting AcmeBrands! [speaker001:] Hi, thanks for contacting Acme client support. How can I help you today? [speaker002:] HELP, I want to buy this jacket but it won't let me add it to my cart [speaker001:] I'm sorry to hear that. Can I get your name and I'll look into that for you. [speaker002:] Alessandro Phoenix [speaker001:] Mr. Phoenix, I'm going to ask you to try a couple of simple fixes that might work, is that okay? [speaker002:] yes [speaker001:] First, let's get you to refresh the page and try to add the jacket back into your cart. [speaker002:] still not working [speaker001:] Hmmm. this time can you log out and then log back in and try it again? [speaker002:] jackpot [speaker001:] I'm very happy to hear that. [speaker002:] it worke [speaker001:] Is there anything else that I can help you with today? Are you still there Mr. Phoenix? [speaker002:] That is it [speaker001:] Got it. Have a great day! [speaker001:] hello [speaker002:] Hi, thanks for contacting AcmeBrands! How can I help you? [speaker001:] my name is Alessandro Phoenix [speaker002:] Hi Alessandro, what can I help you with? [speaker001:] I want to check on order status because the cost of shipping was too high [speaker002:] Sure, give me one second to pull up your info. Can I get your username, e-mail address and order ID please? Are you still there? [speaker001:] ok Email Address: alessandrop603@email.com [speaker002:] and your username and order ID? I'm going to have to end the conversation for inactivity if you are not actively participating. Are you still there? [speaker001:] Username: alessandrop603 Account ID: BHRQE7RRYH [speaker002:] Thank you. I just need the order ID now Order ID, not account. [speaker001:] Order ID: 2858250302 [speaker002:] Thank you. [speaker001:] ok [speaker002:] So did you want us to cancel this order then, since the shipping cost was too high, or what was the resolution you were looking for? [speaker001:] i wanted to see if the cost of shipping can be waived [speaker002:] Sure, one second while I look that up for you. [speaker001:] ok [speaker002:] What is the current shipping status on your order? [speaker001:] Out for Delivery [speaker002:] Unfortunately we can't waive the fee since the item has already shipped out. Sorry. [speaker001:] ok then [speaker002:] In the future though, if you want you can contact us, and if the item hasn't shipped yet we can downgrade it, so it won't be so expensive. [speaker001:] ok [speaker002:] Was there anything else I can help you out with? [speaker001:] no, that is all [speaker002:] Ok, thanks for contacting Acme, have a great day! [speaker001:] you too [speaker002:] Actually, it looks like we can add a credit to your account, depending on your membership level. Do you have a premium membership with us? Bronze, Silver, or Gold? [speaker001:] i have a silver membership [speaker002:] Ok, great, we can add a credit to your account then, to make up for the fact that your order already shipped. [speaker001:] that could be great [speaker002:] Sorry about the confusion. That credit has been added. Have a great day! [speaker001:] Hi, how can I help you today? [speaker002:] I wanted to change the phone number on my account because it's wrong [speaker001:] Ok, I can help you with that [speaker002:] The number at the end is off by one. [speaker001:] Ok so you just need to change your phone number in your account, correct? [speaker002:] Yes [speaker001:] Ok, one moment please [speaker002:] Okay thanks [speaker001:] Your welcome, can I get your full name or Account Id please? [speaker002:] Sanya Afzal [speaker001:] Can I have your correct phone number please [speaker002:] 362-0745 [speaker001:] Next, I just need to validate your identity with 3 pieces of information [speaker002:] Okay what do you need [speaker001:] They can be: zipcode, telephone number, PIN, Username, password, email or Order ID [speaker002:] Zip is 77175 Email is sa373955@email.com Pin is 288492 [speaker001:] Ok great! Is this the correct number you want placed on the account: 362-0745 [speaker002:] Yeah that's it [speaker001:] Ok your number has been updated in the system [speaker002:] Thanks a lot [speaker001:] Everything should be correct now. Your welcome Is there anything else I can help you with today? [speaker002:] No, that'll be it. Thanks again [speaker001:] Your welcome, Have a great day Goodbye [speaker001:] Hi, how may I help you? [speaker002:] Hi. I recently purchased a pair of boots and when I received them they had a stain on them. Yuck. I need them for work and I can't look like a slob [speaker001:] Sorry, I can try to return it for you. Could I have your name, please? [speaker002:] Norman Bouchard [speaker001:] Thanks, Norman. I'll also need your Username, Email, and Order ID. [speaker002:] Email Address: nbouchard956@email.com Username: nbouchard956 Order ID: 0121753912 [speaker001:] Okay, what's your membership level? [speaker002:] Gold [speaker001:] Great, we can get this returned for you right away. I'll need an address for the shipping label. [speaker002:] 8858 Circle Drive Newark, NY 77510 [speaker001:] Okay, and would you like to send it back by mail, in store, or at a drop-off location? [speaker002:] In store please [speaker001:] Okay, you're good to go. Is there anything else I can help you with? [speaker002:] That's all. Thank you. [speaker001:] Have a great day! [speaker001:] I was wondering if you could tell me how long a premium membership lasts. I want make some gift purchases while in my membership period. [speaker002:] Hello I can help you with that just give me a moment. Are you gold silver or bronze level? Are you still there? Your Membership last until the end of the year after the intial yeare has passed. So it last throught the following year. Does that help? Thank you for letting me assist you today. Have a great day. Let me know if you have anymore questions [speaker001:] Hello, how may I assist you today? [speaker002:] Hi! I was looking at purchasing an item and I was hoping you could help me with some information It is a Calvin Klein shirt [speaker001:] Sure. What information would you like to know? [speaker002:] I wanted to know how to remove a stain from the shirt [speaker001:] Removing blood stays when they are fresh and wet simply requires rinsing in cold water and immediately washing. If the stain has dried, removing it becomes more difficult. To start, soak the shirt in cold water for roughly hald an hour to loosen up the stain. Then scrub out the area with dishwashing liquid, preferrably with a toothbrush. Finally, wash again in cold water. Does that answer your question? [speaker002:] Yes please Thank you for your help [speaker001:] Is there anything else I can help with? [speaker002:] Thats all. Thank you [speaker001:] Thanks, have a great day! [speaker001:] Hi, how can I help you? [speaker002:] I want to know more about a product [speaker001:] Okay, which product are you interested in? [speaker002:] I want to know how to wash a Michael Kors Jacket [speaker001:] You can use a normal washer and dryer, but we suggest keeping the dryer on low heat. [speaker002:] Okay. Thanks [speaker001:] Do you have any other questions for me? [speaker002:] No [speaker001:] Okay, have a great day! [speaker001:] Hello! What's your name, and how may I help you? [speaker002:] When does the fall collection release? My name is Chloe Zang Zhang* [speaker001:] October 3rd, Chloe. Does this answer your question? [speaker002:] Thank you. Yes it does [speaker001:] Anything else to help you with? [speaker002:] No thank you [speaker001:] Have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi. My name is Norman Bouchard. I'm writing to discuss this Calvin Klein shirt for $99. [speaker001:] What would you like to know? [speaker002:] I was going to purchase it, BUT I noticed the price was a lot cheaper yesterday than today? [speaker001:] May I have your account ID and order ID? [speaker002:] Sure. My account ID is VRY3A1POCS. My order ID is 2457920098. [speaker001:] Thank you. Sometimes the price changes due to high demand or by request of the brand. Unfortunately, that isn't something I can change. [speaker002:] That's too bad! [speaker001:] I know, I'm very sorry. [speaker002:] Ok. Thank you. [speaker001:] Is there anything else I can do for you today? [speaker002:] That is all for today. [speaker001:] Okay. Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] hi, I wonder if you can give me your return policy? I have Bronze. [speaker001:] Bronze members are allowed returns for purchases made in the last 90 days. Do you have any other questions? [speaker002:] Ok, That's all I need really, thanks. [speaker001:] Have a nice day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hello, I wanted to know when the promo code could be used? I really want to make a purchase at AcmeBrands [speaker001:] OK. let me check. Promo codes expire 7 days after they are issued. Please check the date on the bottom of the coupon They can be used on all items except jewelry Please note, it does not apply to for sale items or shipping and fees Enjoy! Anything else I can help with? Anything else? [speaker001:] Hi, thank you for shopping with AcmeCorp. How can I help you today? [speaker002:] Hey, I have a question about a product I want to buy. [speaker001:] What product are you interested in? [speaker002:] Is the $79 MK jacket warm enough to wear on windy days? [speaker001:] Yes, this is one of our most popular jackets for cold weather! It is windproofed and lined with insulating material on the inside. [speaker002:] Oh awesome! I will buy it then [speaker001:] Is there anything else I can help you with today? [speaker002:] That's all! [speaker001:] Ok, you have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I want to look at my shopping history, but I don't have the phone that I use for two-factor authentication. I don't think I can access my account. [speaker001:] Ok. You have an issue with 2fa. I can help. [speaker002:] Okay, thank you! [speaker001:] You will have to reset 2fa. I will send a code to your email once we finish a few steps May I have your full name or account ID [speaker002:] Crystal Minh [speaker001:] Thanks. I have pulled up your account What is your email address [speaker002:] I don't have one. [speaker001:] OK. What is your pin [speaker002:] I have a security answer, is that the same thing? [speaker001:] Yes. What is mother's maiden name [speaker002:] Martinez [speaker001:] OK. Please check out this link. It has info on how to stay safe online. You are all set. Anything else I can help with, Crystal? [speaker001:] Thanks for contacting AcmeBrands! How can I assist you today? [speaker002:] Hello, I would like to know the status of my refund as I would like to purchase something and use that to pay for it [speaker001:] I'll be happy to check on that for you. What is your full name, please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, Alessandro. While I pull up your account, can you please send me your username, email address, and order ID, so that I can validate your purchase? [speaker002:] ap972877,ap972877@email.com, 7525739086 [speaker001:] Thank you, one moment, please. Got it. Okay, I'm showing that you initiated the refund request online, and that the refund is actually complete now. So you should see it back on your card if you check again. [speaker002:] Ok great thank you [speaker001:] Can I help you with anything else? [speaker002:] that is all [speaker001:] Okay, have a great rest of the day, Alessandro!@ [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi! I am thinking about buying A Michael Kors shirt. But I have some questions about it WHat is the color? It looks black but kind of like navy.. [speaker001:] Okay, I would be happy to help find you some answers. Are you just wondering about the color or do you need more specific information? [speaker002:] the color and I want to know if it is made from cotton or polyester. [speaker001:] It is black, I know the color on the screen can be somewhat misleading. It made with a blend about 90% cotten and 10% linen. Do you have anymore questions for me? [speaker002:] That's all Thank you [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] good afternoon, how can I help you? [speaker002:] Hello, I have been attempting to purchase some advertised items on your site. A great many of them show up as being out of stock after I select to purchase them and try to enter them into my cart. I have had this happen five times today alone and s several times the last few days [speaker001:] Ok, just to clarify what you told me, have you already tried different products and everyone has thrown that they were out of stock? [speaker002:] Yes, I just tried to purchase a leather jacket, which was advertised at a good price and then was told it was out of stock Then it suggested I look at another jacket that was more expensive. I am beginning to feel like this is all bait and switch [speaker001:] Ok, I just wanted to check because if each or several products told you this, I was going to notify the purchasing team about the problem. [speaker002:] Which does what for me? [speaker001:] but if it is only for a product I could make it be set aside for you so when it arrives you have it. The general problem is something that affects the entire website so notify the team so they can solve it as soon as possible. [speaker002:] No, I need these products in a short time for gifts. I can't wait several weeks for it to be replenished. [speaker001:] OK, could you give me your full name please [speaker002:] Joseph Banter [speaker001:] I will send an urgent notification to the purchasing department so they can solve this problem this week. it's the best i can do to help you Mr. Joseph [speaker002:] Well I appreciate you listening to me. However, it may be awhile before I return to this site. Thank you. [speaker001:] would you be okay if I gave you a promo code for the inconvenience? [speaker002:] I would certainly accept one. [speaker001:] VNTI3 sorry for the problems caused Have a nice day [speaker002:] Thank you, what will the promo code provide? [speaker001:] 20% on a purchase made 20% off [speaker002:] OK thanks, I appreciate your effort, I am just a little frustrated. Have a good day. [speaker001:] same for you Mr. Joseph [speaker001:] Hi, how can I help you? [speaker002:] yes i would like to check the status of my subscription because it has been removed from my account even though i want it [speaker001:] I'm sorry to hear that. Can I have you name and account number? [speaker002:] yes its Crystal Minh and account id is AD574FGH [speaker001:] Thanks Ms. Minh, do you have your order number? [speaker002:] yes order is 1489600 [speaker001:] I'm showing you have an amount due of $20. [speaker002:] okay i would like to pay that amount today with the card on file [speaker001:] Okay, would you like to use the credit card you have on file? [speaker002:] yes [speaker001:] Your account is renewed and here is a link so you can access your account in the future. Your user name is cminh1 Is there anything else I can help you with? [speaker001:] Hello How can I help you? [speaker002:] Hello, I would like to know what the benefits of premium membership are. What can I get with a premium membership? [speaker001:] I will be glad to give you that information. All members are invited to an annual party with open bar and free flights anywhere in the US. [speaker002:] Oh wow I like that That is awesome and I'd like to take part in the party [speaker001:] Bronze members get free shipping fees and promo codes [speaker002:] I am thinking of buying things That is great! [speaker001:] Silver members can have agents do their orders and cancel orders anytime And gold members get unlimited refunds Is there anything else you would like to know? [speaker002:] That is all I am ready to shop Great to be a gold member! [speaker001:] It is great I hope you have a nice day [speaker002:] Thank you! Have a nice day as well! [speaker001:] Goodbye [speaker001:] Hello, how can i helpo you? [speaker002:] Hi! I was calling to check the shipping status of my order. I have been waiting for it for 9 days already [speaker001:] Do you think it may have gone missing? [speaker002:] I am not sure what happened but I never received it. I would request you to resend it please [speaker001:] Can i get a name please. [speaker002:] Albert Sanders [speaker001:] Okay I found your account I now need your username, email and order id. [speaker002:] Username: as977356 as977356@email.com Order ID: 1998872823 [speaker001:] Okay, everything looks good. I will arrange a new shipment since it looks to be lost. [speaker002:] Thank you [speaker001:] Can i get your address. [speaker002:] 2642 Kennedy St San Lima, NY 65536 [speaker001:] And can I get the name of the item. [speaker002:] Calvin Klein Boots for $94 GUess boots for $89 Michael Kors Shirt for $89 [speaker001:] Okay I have made the purchases for you and they will be sent out asap. Do you need anymore help? [speaker002:] No. That is all. I hope I receive it on time this time [speaker001:] Have a great day. [speaker001:] Hello, how can i help you. [speaker002:] hi have a gold membership which I need an extension too is that possible [speaker001:] I will be happy to help you with this. can I get your full naem name* [speaker002:] joseph banter [speaker001:] I found your account. Now can i get your account id and order id so i can verify identity [speaker002:] vrdzauc7n no order looking to extedn membership [speaker001:] You don't have one from a previous order you made on the account? i need it to verify identity. [speaker002:] oh sure [speaker001:] and confirm who you are. [speaker002:] 4650334718 [speaker001:] Thank you I will be able to extend your membership now. [speaker002:] thanks for howlong [speaker001:] I have given you an extension. do you need anything else? It is for a week. [speaker002:] could it be for a month? [speaker001:] Sure, i have updated it for a month. [speaker002:] great thanks [speaker001:] Do you need anything else? [speaker002:] love being a gold member [speaker001:] I am happy you are enjoying the perks of your membership. [speaker002:] have a great day [speaker001:] You as well. [speaker001:] Hello how can i help you today [speaker002:] Hi does the calvin klein shirt shrink after washing it? Should I use cold, warm or hot water? [speaker001:] Washing clothes in hot water will definitely shrink the fabric. You should wash the shirt in cold water [speaker002:] oh ok good to know I am still learning how to wash clothes [speaker001:] Do you have any other qusetions [speaker002:] no that was all thank you [speaker001:] great have a good day [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hey there! This sounds super lame, but here goes: I want to get my name stitched on this Tommy Hilfiger shirt. Can you find out the price for me? [speaker001:] I'm not sure we're doing custom stitching at this time, but I'd be happy to find out for you. Could I have your name or account ID please? [speaker002:] Uhhhh, I don't have account ID. I really just want information about how much stitching costs? [speaker001:] Stitching costs 30 cents per character for the first 15 characters then it's 20 cents per character for the next 15 and 10 cents for each for any additional characters. [speaker002:] Oh, alright. I'll keep the name short then, heh. That's the only question I had. Thanks. [speaker001:] Is there anything else I can help you with? [speaker002:] Nope I'm good! [speaker001:] Great, enjoy your day. [speaker001:] Hi what can I do for you? [speaker002:] Hello, I am trying to use a promo code on this order but it keeps coming back as invalid [speaker001:] I am sorry, can I have your name? [speaker002:] Sure, it's Crystal Minh [speaker001:] When did you get the code? [speaker002:] I received it in an email 8 days ago [speaker001:] Oh, I am sorry to inform you that promo codes are only valid for 7 days. What is your membership status? [speaker002:] I am a guest, is there any way to get that discount today? [speaker001:] I am sorry, I cannot help you any further Be on the look out for promo code in the future and don't forget to use them within 7 days. [speaker002:] Ok well thank you for checking on that for me and have a good day [speaker001:] Thank you, you too [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] hi, it won't let me add any items to my shopping cart [speaker001:] OK. Let me help with that. [speaker002:] ok [speaker001:] Please refresh the page and add the item again. Let me know if that works. [speaker002:] i tried that it still didn't work [speaker001:] OK. Please try logging out and back in. [speaker002:] ok one second [speaker001:] ok [speaker002:] nope that didn't work either [speaker001:] Please double check to see if out of stock [speaker002:] ohhh you know what i think that was the problem, i see the item is out of stock now [speaker001:] OK. Glad we figured it out, and hopefully that item restocks soon. [speaker002:] yeah i hope so [speaker001:] Anything else I can help with? [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi, my name's Joyce Wu. I'm a silver member, but I seem to have forgotten my password, can you help me with that? [speaker001:] Yes, I can help you reset your password. Can I have your username please, Joyce? [speaker002:] oo, sorry, I seem to have lost that, as well I do have an answer written down to a security question, will that help? [speaker001:] Not yet first to recover your username I am going to need 2 of these 3 pieces of information: zip code, phone number, or email address. [speaker002:] 58601 is the zip 199-2535 [speaker001:] OK, Your username is jwu1. Now, to reset your password I will need that answer to the security question you mentioned earlier. [speaker002:] okay, the answer was Alexander [speaker001:] Alright I have generated a new password for you: bnjw6g9rx2s Is there anything else I can help with today? [speaker002:] No that's great. Thanks for your help [speaker001:] You are very welcome. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I think there has been a subscription added to my account I'm not sure why but i do not want it. It's too expensive and do not need it. My name is Chloe Zhang [speaker001:] One moment please. [speaker002:] ok [speaker001:] I want to make sure I help you the best way possible. For clarification purposes, are you saying a service was mistakenly added to your account and you would like it removed? [speaker002:] Yes [speaker001:] Do you mind telling me how you discovered this issue? [speaker002:] I heard some news that it had been on my account [speaker001:] Alright, I will check the system to see if an error has occurred. The system says that no service has been added. [speaker002:] Ok [speaker001:] There is nothing to worry about and no additional charges have been made. Will that be all for today? [speaker002:] Ah ok i see. That is all! [speaker001:] Have a great day! [speaker001:] Hi I have a question about a product on your site. [speaker002:] Sure, what is your question [speaker001:] How long is the leg length on the $94 Calvin Klein Jeans? [speaker002:] The standard pair has an inseam of 36 inches and an outseam of 42 inches. This is too long for most people since the jeans are meant to be tailored to match the exact height of the user. This label can be found by looking on the inside of the jeans a [speaker001:] Oh okay [speaker002:] Is there anythting else I can do for you? [speaker001:] Hi. How can I help you? [speaker002:] I would like some information on a product [speaker001:] Ok, what is the product? [speaker002:] The Michael Kors Jeans [speaker001:] What would you like to know? [speaker002:] I was wondering if they shrink after washing the first time [speaker001:] The jeans will not shrink if they are cared for properly. It's best to wash them cold and then hang them to dry, though they are also okay in a dryer. It's also a good idea to fold them inside out, which will help keep the color longer. [speaker002:] Do I need to use a special detergent? [speaker001:] No, that's not necessary [speaker002:] Ok thank you very much [speaker001:] Of course. Is there anything else I can do for you today? [speaker002:] No that is it thank you [speaker001:] Ok, I will end this chat now [speaker001:] Hello, thank you for contacting AcmeBrands today. How can I be of assistance? Is anybody there? [speaker002:] hello [speaker001:] How can I help you? [speaker002:] my name is Crystal Minh [speaker001:] Hi Crystal, how can I help you [speaker002:] wanted to ask if my basket qualifies for free shiping [speaker001:] Sure, let me find that out for you. Just to verify I'm understanding you correctly, you wanted to know if your account allows you free international shipping, right? [speaker002:] yes [speaker001:] Ok, just wanted to make sure. Indeed, your account does come with that feature. You can find more information about your account and its benefits at the following link: http:www.AcmeBrands.comfaq [speaker002:] thank you [speaker001:] You are welcome! Can I help you with anything else? [speaker002:] no, that is all [speaker001:] Well then, have a great day! [speaker001:] hello! How can I help you? [speaker002:] the Calvin Klein Shirt I want is always out of stock [speaker001:] Ok, let me see what I can do to help May I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thanks, what I can do is let our purchasing department know about this issue so they can do a better job and hopefully it will be in stock soon! Was there anything else I could help you with? [speaker002:] no thank you [speaker001:] you're welcome, sorry for that not being available but check back soon! have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I am trying to view my shopping history, but I have forgotten my username [speaker001:] Okay, I can recover your username. [speaker002:] Great, thank you [speaker001:] Can you give me your full name please? [speaker002:] Albert Sanders [speaker001:] thank you. to verify your identity, please also give your zip code and phone number. [speaker002:] My zip is 92086 and my phone is 276-460-0007 [speaker001:] Looks like your phone number doesn't work. Can you give me your email address? [speaker002:] Yes, albertsanders852@email.com [speaker001:] thank you, your identity is verified. Your username is asanders1. [speaker002:] Thank you, that worked! [speaker001:] Is there anything else that I can help you with? [speaker002:] That is all, thanks [speaker001:] great, have a nice day. [speaker001:] Hi Welcome to customer service unit [speaker002:] Hi! I'm trying to buy a few things but my cart isnt updating. I try to add something but it's not showing it's there. [speaker001:] I am sorry for the inconvenience Give me your Full name or account id [speaker002:] David Williams, I'm trying to add a Calvin Klein shirt. I really want it [speaker001:] I have looked into it. All seems to be okay with the interface Please carryout this simple test Logout from your account and log in. Then try the process again. See if it works [speaker002:] ok Ok, so I did that but it sill wont add the shirt. [speaker001:] Try this step, Refresh the page and add the item to cart again [speaker002:] ok I refreshed it and now it's showing I have 10 shirts in my cart! let me make sure I can remove all of them. [speaker001:] Okay. Please keep me updated [speaker002:] Ok that actually worked, just refreshing the page. I removed all the extra shirts and i can get to the next step in checking out [speaker001:] I am happy we were able to resolve this issue together Any there any other thing I can help you wth? [speaker002:] Me too! I really liked that shirt. Ok thanks and there's nothing else I need. [speaker001:] Have a great day ahead [speaker001:] Hi [speaker002:] hello, how can I help you? [speaker001:] I just recived my order a few days ago [speaker002:] good? [speaker001:] i placed the order on 12182019 but i payed for 3-5 day delivery i think the cost of shipping was to high [speaker002:] that is understandable [speaker001:] is it possible to get it waived or somehitng [speaker002:] let me take a look what is your name please? [speaker001:] Chole Zhang [speaker002:] I also need your username, email & order ID that's an unusual name! [speaker001:] chloezhang429 chloezhang429@email.com 7411100355 [speaker002:] is y our first name Chloe perhaps? os it it really Chole? or [speaker001:] Chloe [speaker002:] that typo is contagious! [speaker001:] sorry, typo, lol [speaker002:] and you say that the order has been delivered, correct? [speaker001:] yes i have it now [speaker002:] i am authorized to offer you a refund of $8 does that help? [speaker001:] yes very much thanks! [speaker002:] ok. you should see that in your account very soon. so sorry for the show delivery is there anything else? slow delivery hope i can type again... [speaker001:] np, lol that should be it thanks so much! [speaker002:] ok have a good day! [speaker001:] Hi, thank you for shopping with us! How can I help you [speaker002:] Hi there I have an issue where my spouse informed me that we were charged for the subscription when we didnt want it I'll need a refund please [speaker001:] No problem, let me look into that for you! [speaker002:] I dont know how that happened thank you [speaker001:] Can I please have your name? [speaker002:] Alessandro Phoenix [speaker001:] It looks like there are no extra charges, your spouse must have been mistaken. [speaker002:] Ok thank you [speaker001:] No problem! Is there anything else I can help you with today? [speaker002:] Have a good day nope [speaker001:] You too:] [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi, I am having a hard time with the website and it is frustrating. I can't seem to get the search bar to work. [speaker001:] Oh, I'm sorry to hear that. I'll see if I can help, and possibly notify our IT team [speaker002:] Ok thank you. [speaker001:] Can I ask what specific problem you are having with the search bar? Does it keep telling you that there are no results found? [speaker002:] No, it just seems to not bring up anything I search for. Even something generic like coats. [speaker001:] I see I have some suggested steps that you can take, and hopefully one of them may fix the problem for you [speaker002:] Ok [speaker001:] Can you try simply logging out of the website and then logging back in. I know it sounds simplistic, but sometimes it just takes a quick reset to get things working [speaker002:] Ok, one moment, I will try that. That did not seem to work, now the results are just unrelated to what I was searching for. If I look up coats it shows shirts. [speaker001:] Oh, I see. May I ask you to try searching for one specific item on your end? Can you search for "Prada Handbag" and let me know what you see? [speaker002:] Yes, one moment Ok, that brought up Prada pocketbooks. [speaker001:] Ok, and is your original search term still giving you the wrong results if you try it this time? [speaker002:] I just tried it again and it seems to be working now. [speaker001:] Oh, I'm glad to hear that I'm very sorry about the inconvenience, I can't imagine what caused our system to hiccup like that, but I'm glad it's working for you now [speaker002:] Thank you for your help. [speaker001:] You're welcome. Is there anything else I can help with? [speaker002:] No that will be all for today. [speaker001:] Excellent, have a great day [speaker001:] Hi! How may I help you today? [speaker002:] Hey could you tell me when the fall collection will be released? [speaker001:] October 3rd! [speaker002:] Great! I need a new fallwinter wardrobe, so I'm excited. Next question... Is there early access shopping for Gold members? [speaker001:] Do you mean for the collections? There does not seem to be for any membership level. [speaker002:] Oh ok, I was just curious. [speaker001:] No problem! Was there anything else? [speaker002:] No, that's it. Thank you. [speaker001:] Have a good one! [speaker001:] What can I do for you today? [speaker002:] Hello, I want to check my subscription status, if its still active. [speaker001:] Sure, I can look that up. Can i Have your name please? [speaker002:] Sanya Afzal [speaker001:] Okay can I have your account ID and order ID? [speaker002:] My account ID is S28BB2MA, I don't have a order ID [speaker001:] Your account is still active, to keep the subscription active an amount of $55 is due today though Is there anything else I can do for you? [speaker002:] Nothing else. [speaker001:] Have a wonderful day. [speaker001:] Hello there, I am running into an issue. The website is running extremely slow, and I can't use it. [speaker002:] Can I get your name? [speaker001:] Sanya Afzal [speaker002:] Okay, Sanya, I will write up a report about the slow speeds and send it to the website team. [speaker001:] Okay, so what can i do in the meantime? [speaker002:] Can you log out and log in again? that might help [speaker001:] one second please okay I tried that, doesn't seem to be working still [speaker002:] Can you try visiting another website? If an unrelated website is slow it might be a problem on your end. [speaker001:] sure, just a second I just checked, and it seems you are correct. It might be a problem on my end. [speaker002:] Can I help you with anyone else today? [speaker001:] Nope, that's it thank you! [speaker002:] Half a nice day. [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Hello, I need to cancel an order... the shipping charge is just crazy 4009041948 that is the order number- [speaker001:] Great thank you for that information. Can I have your full name please? [speaker002:] oh, sorry- Al, Al Sanders [speaker001:] No problem Al, I was able to pull up your account.. I'll also need your Email address and username if you have them available please. [speaker002:] asanders123@email.com asanders123 [speaker001:] Also the Al stands for Albert correct? [speaker002:] yes wife insists on using Albert- gotta love her [speaker001:] Haha, i understand. [speaker002:] 20 years together so far but who's counting? [speaker001:] I hope everything is going great with you two! Alright I was able to pull up the purchase. [speaker002:] good, please cancel it [speaker001:] Could you tell me the shipping status? [speaker002:] she said no way because of the shipping charge oh, status? transit in transit [speaker001:] Alright, I'll be able to go ahead and cancel the order with no issues for you. [speaker002:] thank you- is my last 'honey do for the day [speaker001:] Hehe, was there anythign else you would like me to look into for you? [speaker002:] happy wife, happy life, right? [speaker001:] Right you are! [speaker002:] no- that does it, thanks [speaker001:] No problem Al. Have a wonderful day! [speaker001:] hello [speaker002:] hi! how can i help you today? [speaker001:] i was wanting to know when your spring collection is coming out [speaker002:] Sure! let me check into that for you! This year's spring connection! [speaker001:] ok thank you [speaker002:] Our [AcmeBrands] Seasonal collection comes out on the third of every month. So for spring, this will be on April 3rd. [speaker001:] oh fantastic! [speaker002:] Do you need anything else [speaker001:] Hi, how can I help you? [speaker002:] Hi I need to check status of my order because the delivery time needs to be changed [speaker001:] Okay, can I have your name? [speaker002:] Norman Bouchard [speaker001:] What change did you want to make to your shipping? [speaker002:] The delivery time needs to be changed.. it is incorrect [speaker001:] Okay but did you want to make it later or sooner? [speaker002:] later [speaker001:] Can I have your account ID and order ID? [speaker002:] 73KM5UPREN 3438689825 [speaker001:] What is the shipping status? [speaker002:] out for delivery [speaker001:] I am sorry, if it is out for delivery there is nothing I can do. [speaker002:] Oh okay thanks [speaker001:] Sorry about that Is there anything else I can help you with [speaker002:] Nope [speaker001:] Have a good day [speaker001:] Hello and welcome to AcmeCorp. With whom do I have the pleasure of speaking with today? [speaker002:] Hi I am Sanya Afzal [speaker001:] Hi Sanya, how can I help you today? [speaker002:] The search doesn't seem to work, it just shows a spinning wheel [speaker001:] Oh no, I'm sorry to hear that, I'll be happy to assist. [speaker002:] Thanks, it has been frustrating [speaker001:] I completely understand, I'll try to guide you through fixing it. First, can I have to clear your cookies and the after that, try the search again. [speaker002:] Ok I just did. Still same issue. [speaker001:] Okay. Next, can I have you log out log in back to your account. Then try searching agian. [speaker002:] Oh that did the trick! Perfect thank you so much. [speaker001:] Okay great. I'm so happy, is there anything else I can help you with today? [speaker002:] Nope, have a great day! [speaker001:] You as well! [speaker001:] Hello. [speaker002:] Welcome to AcmeBrands. How may I help? [speaker001:] I got this Calvin Klein shirt. I was going to a fancy party in June and I wanted a new shirt But I ordered the white shirt by mistake. I actually wanted an orange shirt so that I could stand out at the party Can you help me return the shirt? [speaker002:] That's understandable. I can certainly help with that. [speaker001:] Oh wonderful [speaker002:] What is your full name or account ID? [speaker001:] You've made my day! Rodriguez Domingo [speaker002:] No problem. I have pulled up your account. [speaker001:] Good [speaker002:] What is your username, email address, and order ID? [speaker001:] rodriguezdomingo852 rodriguezdomingo852@email.com 9495622326 [speaker002:] Thanks. I was able to validate your purchase. What is your member level? [speaker001:] Guest [speaker002:] Do you have the receipt? [speaker001:] Yes, I do I am always very careful with my purchases [speaker002:] Great! That makes this much easier. What is your full address? [speaker001:] 0710 Woodshore St Baltimore, WA 4019 [speaker002:] Thanks for that. How would you like to return the item? By mail, in store, or drop off? [speaker001:] I would prefer to mail it [speaker002:] Great. I have made a note of that, and sent a return label to your email. Anything else I can help with? [speaker001:] All right. I will mail it back once I receive the label That is all I need [speaker002:] Have a great day! [speaker001:] hello [speaker002:] Hi How can I help you? [speaker001:] There seems to be wrong with my account Why was a subscription added to my account? I never authorized it [speaker002:] Sorry about this Can I have your full name or account id? [speaker001:] Rodriguez Domingo [speaker002:] How did you hear about this addition? [speaker001:] from the news this morning [speaker002:] I will check my system for this problem. Everything is normal with your account. You have nothing to fear. No service was added to your account. You must have misunderstood the news [speaker001:] oh [speaker002:] There are no extra charges [speaker001:] Ok thank you. [speaker002:] Will this be all for today? [speaker001:] Hi, How can I help you today? [speaker002:] I'm trying to purchase a pair of jeans and my credit card keeps getting rejected. I know that its good. [speaker001:] Got it, one moment please. [speaker002:] ok [speaker001:] Can you try it again and see if it goes through? [speaker002:] ok give me a minute [speaker001:] No problem, take your time. [speaker002:] it's still not working [speaker001:] I apologize, can you try logging in then out, then trying again? [speaker002:] Ok. It went through then. I can't figure out why that was the problem, but it worked. [speaker001:] Great! It is usually due to a time out of your session. Is there anything else I can help you with today? [speaker002:] No. Thanks for your help. [speaker001:] Great, Have a good day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you? [speaker002:] I need to have the shipping address of my order changed. I am no longer at the address I provided when I placed my order because I moved. [speaker001:] I can certainly help with this. Can you give me your full name or account ID please? [speaker002:] Chloe Zhang Account ID: FLX1QAGYFW [speaker001:] Thank you, and what is the shipping status of your order? [speaker002:] IT shows as delivered [speaker001:] OK, can I have your username, email address, and order ID please? [speaker002:] Order ID: 3838580443 Email Address: cz811562@email.com Account ID: FLX1QAGYFW Username: cz811562 [speaker001:] Thank you Chloe your order has been updated now in our system. Is there anything else I can help with today? [speaker002:] Thanks! No, all set. [speaker001:] Thank you, have a great day! [speaker001:] Hi I recently moved and need to change my shipping address Hi? [speaker002:] sure! do you have an exisitng order? What is your full name? [speaker001:] Nevermind. I actually just want to buy something My card keeps getting rejected My name Sanya Afzal [speaker002:] Sure, canyou try again? just typing it in again. [speaker001:] It didn't work [speaker002:] Can you please try logging in and logging out? [speaker001:] Ok It seems that worked Thanks [speaker002:] Great!! Do you need he;p with anything else? [speaker001:] No, that's all [speaker002:] great. have a good day. [speaker001:] Thanks for choosing AcmeBrands! How can I help? [speaker002:] I cannot use your website because it is running too slow [speaker001:] I'm sorry to hear! Let me see what I can do. [speaker002:] ok [speaker001:] First, can you try closing out the other tabs in your browser, and other apps on your machine? These things can slow it down a lot. [speaker002:] That didn't seem to help any [speaker001:] Okay. Can you try logging out and then back in now, please? [speaker002:] Yes, that worked. It's much faster now. [speaker001:] Great! Can I help you with anything else today? [speaker002:] No, thank you [speaker001:] You're welcome, have a good day! [speaker001:] Hello, how can I help you? [speaker002:] hey kinda getting frustrated because everything I think about getting seems to be out of stock [speaker001:] I'm sorry to hear that I'll be sure to let our Purchasing Department know about this issue [speaker002:] for instance this tommy hilfiger shirt you don't have one hiding in a back stock room or anything right having trouble believing so much is out ok ya you gotta wake someone up over there I haven't found a thing in stock [speaker001:] Again, I'm sorry for the stock issues If there's a particular item you want I can back order it for you [speaker002:] anyway you could let me know when you have stuff available to buy again generally? [speaker001:] So it ships to you as soon as we have it [speaker002:] nah I'll probably find that elsewhere I'm rodriguez domingo rd815773@email.com [speaker001:] Okay, I'll be sure to have our purchasing department get back to you as soon as possible And we'll notify you when we get a new shipment in. Is there anything else I can help you with? [speaker002:] no that's alright thanks I'm sure you had nothing to do with it just frustrated have a nice day [speaker001:] You too [speaker001:] Hello, how can i help you [speaker002:] Hi, I want to upgrade to overnight shipping [speaker001:] Sure, could I get your name or account ID? [speaker002:] Account ID: 4F832IULBI [speaker001:] Do you know if the item has already been shipped or not? [speaker002:] It just says order received [speaker001:] Great, what is your membership level? [speaker002:] silver [speaker001:] Can you charge $20 to the credit card you have on file with us? [speaker002:] ok [speaker001:] Alright, I have updated your order. Is there anything else I can help you with? [speaker002:] nope, thanks [speaker001:] Great, have a nice day. [speaker001:] Hello, what can I do for you? [speaker002:] The item I want is very much overpriced [speaker001:] I'm sorry you feel that way. Is there something specific I can help you with? [speaker002:] can I get it for cheaper? [speaker001:] No, I am sorry I do not have control over the prices [speaker002:] anything you can do about it? [speaker001:] I can give you a promo code. BZVK4 [speaker002:] thank you [speaker001:] You can use that to take 20% off an item Is there anything else I can do for you? [speaker002:] no [speaker001:] Have a good day [speaker001:] I forgot my password so I can't login. [speaker002:] Let's find that. May I have your full name, and username? [speaker001:] Yes, Joseph Banter I'm sorry, I can't find my username either. I'm really a mess [speaker002:] It's okay! Let's get your username first. I need 2 out of the 3 things: Zip code, email or phone number. [speaker001:] Ok, I can do that. My zip is 20353 My phone number is 333-6356 [speaker002:] jbanter1 is your username. [speaker001:] ok [speaker002:] Now, may I have your pin number? Or you can answer the security question. [speaker001:] I'll take a chance on the question [speaker002:] I can't ask it, you just have to know the answer. [speaker001:] That's hard! Is is doughnut? [speaker002:] Correct! One second. yqw3m93bs3g is your temp password. [speaker001:] Awesome, thanks! [speaker002:] Anything else today? [speaker001:] That's all I need. [speaker002:] Have a good one! [speaker001:] How may I help you? [speaker002:] it was my annual fee renewal date recently and it looks like you guys charged me twice! two charges for 99$ [speaker001:] Let's fix that, may I have your full name, account ID and Order Id? [speaker002:] Sanya Afzal X7PPMHQYNE 3522614303 [speaker001:] What is your membership level? [speaker002:] isn't about an order though just want to fix the double subscription charge bronze [speaker001:] I know, but I need the order ID regardless. It seems this was a billing error, our mistake. Let me refund you. [speaker002:] that's a relief [speaker001:] There you go, anything else today? [speaker002:] that's all thanks for fixing that [speaker001:] Have a great day! [speaker001:] Hi, I need some help with my bill. [speaker002:] Hello, thank you for shopping with AcmeBrands! What is the issue with your bill? [speaker001:] I signed up for the premium subscription service, and bought something using it. And then I get my bill, and I see I paid twice for the same thing. Can you fix this for me, I only got one item. [speaker002:] So you bought one article of clothing but you are showing two on your bill? [speaker001:] Yeah, that's right. [speaker002:] Okay. I'll need a few pieces of information to sort this out. First, what is your full name? [speaker001:] Alessandro Phoenix [speaker002:] Thank you. Now may I get your account ID and order ID? [speaker001:] V4TROQP66D And the order ID is 7886528973 [speaker002:] I just looked at your account and see that fortunately, you were only charged for one item. The bill you received was wrong. [speaker001:] Cool. Can I get a refund for extra amount? [speaker002:] No, only because you were only charged once, it was just listed twice mistakenly. Is there anything else I can do for you? [speaker001:] No, I guess that fixes my problem. So I only have to pay for the 1 item? [speaker002:] Exactly! [speaker001:] Thanks for your help. Have a great day! [speaker002:] You're welcome! [speaker001:] hello, how can i help you [speaker002:] Hi. I'm looking at some Calvin Klein boots on your website. But, they seem to be way overpriced compared to other stores. Is there any way you can do a price match? [speaker001:] I will be happy to help you with this can i get a name [speaker002:] Rodriguez Domingo [speaker001:] Okay i found your account. I need to verify identity now. I need your account id and order id [speaker002:] Account ID: 53UKGKRFIY [speaker001:] and order id please. [speaker002:] Order ID: 6748587123 They are $54 on your website and $40 everywhere else [speaker001:] Everything looks good. Unfortunately I will be unable to do a full price match as our pricing is out of our control and is managed by algorithms. I however can give you a good discount using promo codes. [speaker002:] How much of a discount? [speaker001:] 20 percent off. [speaker002:] That still makes them more expensive than anywhere else. Can you do 30% off? [speaker001:] sure thing. We have promo codes for that. [speaker002:] Great, thank you! [speaker001:] HBUNB Here is the code. Do you need anything else? [speaker002:] Thanks, you have been very helpful. That's all today. [speaker001:] Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] H! I want to know the price of stitching my name on a pair of jeans I am looking at I'll want to do it to other items too [speaker001:] Happy to help, may I have your name please? [speaker002:] Joyce Wu [speaker001:] thanks Joyce. Stitching costs 30 cents per character for the first 15 characters, 20 cents per character for the next 15 characters, and 10 cents per character for any additional characters. Does that sound good? [speaker002:] Yes! That sounds great. Thank you. That will be all [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No thank you [speaker001:] Have a nice day! [speaker001:] Hi! How can I help you today [speaker002:] Hi i saw this jacket yesterday but didnt buy it. It was a lot cheaper then today [speaker001:] I am sorry that happen Can I have your full name? [speaker002:] Chloe Zhang [speaker001:] can I have your order id and account id [speaker002:] 6932984227 QXVVLGBUUJ [speaker001:] Thank you for all that information All of our prices are based on supply and demand which means they will change from day to day. I do apologize for that. It is our policy [speaker002:] Oh ok Guess i should have gotten it then [speaker001:] Just check back, the price may go back down Is there anything else I can help with today? [speaker002:] NO thank you [speaker001:] Have a great day [speaker001:] Hello, how may I help you today? [speaker002:] I ordered the wrong size for my second item I had just added it to the cart because I was thinking about it but did not want to actually make the purchase of it. the item id like removed was the guess boots [speaker001:] Well I can certainly help you with that. Have you already received the item or did you just place the order? [speaker002:] Yes it was delivered [speaker001:] Sure thing, I can help you get that returned. Can you give me your account ID? [speaker002:] ABJ9TTQGTF [speaker001:] Thank you, and can you also give me your username, email address, and order ID so I can get that order verified and pulled up? [speaker002:] 0114845171 is my order id I dont have the username or email though [speaker001:] No problem, I can retrieve that from the system. Do you have your name, phone number, and zip code? [speaker002:] Norman Bouchard 444-1263 92686 [speaker001:] Great thank you very much. Let me get that order pulled up. Okay, I've got the order pulled up now. To make sure we are able to process your return request, could you give me your membership level? [speaker002:] Bronze [speaker001:] Thank you, since you are a bronze member, we can process returns for purchases in the last 90 days. When was your purchase made? [speaker002:] I dont actually remember the delivery date [speaker001:] Do you have your receipt, or is the order still in the original packaging? [speaker002:] yes I have the receipt that came with the items [speaker001:] Ok great, we can go ahead and initiate a return. Can you give me your address that you'll be shipping the item from? [speaker002:] 1639 Brushwick Dr Jacksonville, NY 92686 [speaker001:] Great, and how would you like to process the return? The options are by mail, in store, or at a drop off center. [speaker002:] mail works for me [speaker001:] Alright, we've got your return in the system and you should be receiving a return label by email very shortly. Is there anything else you need help with? [speaker002:] that was everything thanks [speaker001:] Great, enjoy the rest of your day! [speaker001:] Hello! How can I help you today? [speaker002:] I'm thinking of buying some items, what are the benefits of a premium membership? [speaker001:] Oh I can help you with that! All members are invited to an annual holiday party with open bar and flights paid for from anywhere in the US. [speaker002:] Wow [speaker001:] Bronze members get discounts on shipping fees and promo codes. [speaker002:] Perfect, that sounds great [speaker001:] Silver members get Bronze perks and can have agents make purchases for you, and can cancel an order at any time. Gold members get unlimited refunds and you will always be given the benefit of the doubt if you have any issues with your order or transactions. Is there anything else I can help you with today? [speaker002:] No, thanks for the great information [speaker001:] I hope you have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I can't get into my account because I totally forgot my password. [speaker001:] May I have your full name or your account ID? [speaker002:] Sure. Albert Sanders [speaker001:] I can't recover the old password but I can generate a new, temporary password. [speaker002:] Okay [speaker001:] Do you have your username? [speaker002:] asanders234 [speaker001:] And I need a PIN number or the answer to a security question. [speaker002:] Alexander [speaker001:] 0k62yo6jkqw We reccomend you change this password once you are able to log in. [speaker002:] Should I try it now just to check? [speaker001:] Is there anything else I can assist you with today? Yes, go ahead and try it. [speaker002:] It worked. Thanks for your help. [speaker001:] Great. Any other questions I can answer for you today? [speaker002:] Nope. That's it. [speaker001:] Have a great day. [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I have an order out for delivery and I need to see if I can change the shipping address [speaker001:] I can help you with that. May I have your full name? [speaker002:] Sanya Afzal [speaker001:] Thank you. In order to validate your purchase, may I have your username, email address, and order ID? [speaker002:] Username: sanyaafzal133 Email Address: sanyaafzal133@email.com 2119 Brushwick Dr La Fayette, MI 81107 Order ID: 0561369953 sorry I threw the address in there too [speaker001:] That's okay, I will probably need that. What is the shipping status of your order? [speaker002:] Out for delivery [speaker001:] Whew, caught it just in time! I can change the address before it leaves the truck. [speaker002:] Thank you! [speaker001:] Now it is heading to the address you gave me above. Is there anything else you need? [speaker002:] actually the address above is the wrong address lol correct one should be 1101 Main st, La Fayette MI 81107 [speaker001:] Oh! Let me fix that. Okay, now it is correct. Anything else? [speaker002:] Gracious! Nope that's all [speaker001:] Okay. Have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] looking to know more about a product can you help? [speaker001:] Of course, which product are you interested in? [speaker002:] jacket Tommy Hilfiger [speaker001:] Fantastic and what would you like to know about it? [speaker002:] im looking at the picture and discription but cant seem to find out if you can detach the hood [speaker001:] Of course, one moment. [speaker002:] is there a zipper? [speaker001:] So here is what I have found out for you. The hood is simple to detach. There are five buttons on the collar. You simply unbutton them and the hood goes free. [speaker002:] wow that's easy [speaker001:] So no zipper but buttons. [speaker002:] thanks really want to but it [speaker001:] Fantastic, well don't let me keep you! ] [speaker002:] thanks again [speaker001:] Is there anything else I can help you with today? [speaker002:] no [speaker001:] You have a wonderful rest of your day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi! i wanted to check on the shipping status for my package Its been 5 days and am still waiting for it [speaker001:] Okay, I should be able to help with that [speaker002:] Thank you [speaker001:] To check the details of your order, may I ask your full name, Account ID and Order ID [speaker002:] David Williams Account ID: C3J3HJB8YM Order ID: 7367050801 [speaker001:] I beg your pardon, may I also ask for your username and email address [speaker002:] dwilliams310@email.com [speaker001:] Very sorry about that [speaker002:] dwilliams310 No worries at all [speaker001:] There we go, I can see your account details now. It looks like everything is in order, and our system is showing that the package is on its way. It may take just another day or two to arrive, but if you don't have your package by Friday we can check into that again [speaker002:] How long do you think I should wait Oh okay [speaker001:] Yes, but for now, it looks like the delivery is in the home stretch, so everything should be fine with your order [speaker002:] Thank you. Appreciate it [speaker001:] You're welcome. Is there anything else I can help with today? [speaker002:] Thats all. Thank you [speaker001:] Have a great day, Mr. Williams [speaker001:] Hello. How may I help you today? [speaker002:] Hi, I have a charge on my bill for $69 but I have not bought or received anything from your company. [speaker001:] Lets take a look and see if we can figure that out. May I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you. May I have your username, email, and order ID please? [speaker002:] aphoenix330@email.com user name is aphoenix330 order id is 6253926749 [speaker001:] Alessandro. Im sorry that happened. It does appear to be a company error. Let me get that fixed for you. [speaker002:] I appreciate that. [speaker001:] Ok I have reversed that purchase and everything should be back to normal. Is there anything else I can help you with? [speaker002:] Thanks for your help. That was all I needed. [speaker001:] Great have a nice day. [speaker001:] Hello, how may I help you? [speaker002:] Hi there, I would like to check my account for information on the order. But I cannot access my account because I dont have the same phone number for the two-factor authentication. [speaker001:] Let's see if we can reset that for you. What is your full name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] What is your email address? This is what I will use to send you the reset code! Are you still there? Hello I will have to disconnect if you do not answer [speaker002:] Hi there I dont have an email associated to my account actually, sorry its rdomingo@email.com [speaker001:] Thank you. You will be receiving a code to reset your 2FA shortly. [speaker002:] Thank you [speaker001:] I am also providing you a link to security best practices. Is there anything else I can help you with? [speaker002:] That is everything, thank you. [speaker001:] Have a great day [speaker001:] Hi there! How are you? [speaker002:] GOod, how can i help you today! [speaker001:] I was hoping you could assist me in checking the status of my order. I took a look at the confirmation email I recieved and the payment method doesn't seem to be correct, so I just want to make sure that the order is being processed. [speaker002:] what is your full name and account id? [speaker001:] My name is Joseph Banter and my account ID is TY7XJPBAV1 [speaker002:] What is your order id [speaker001:] The order ID is 0237274002 [speaker002:] What is the status of shipping right now? [speaker001:] The shipping status on my end shows that the item is in transit [speaker002:] What is the updated payment method? [speaker001:] The payment method on file says I paid with credit card, but I actually used my PayPal acocunt to pay for the item [speaker002:] Do you need help with anuything else? [speaker001:] Can you confirm that the item is actually being sent to me, and that the inaccurate method payment showing on my end did not affect the processing of my order? [speaker002:] i just updated your payment method to paypal and the item will actually be shipped! [speaker001:] Perfect thank you [speaker002:] Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi. I placed an order for only 1 item but it says there is two on there [speaker001:] Okay, can I have your name? I will also need your acount ID and order ID? Hi are you still there? [speaker002:] sorry yes Norman Bouchard 6U2SEMRIG2 2920568112 [speaker001:] This was a company mistak. Can you tell me the shipping status? [speaker002:] 4789 1st Ave Monterey, TX 23641 I just want to make sure i wasnt charged for it [speaker001:] Do you know the shipping status? [speaker002:] Delivered [speaker001:] Okay and how much were you double charged? [speaker002:] 49 [speaker001:] I am sorry about the mistake. You have been refunded. [speaker002:] Thank you for your help [speaker001:] Is there anything else I can help you with? [speaker002:] No thanks [speaker001:] Have a good day [speaker001:] hi how can I help? [speaker002:] i would like a refund. i changed my mind about the item [speaker001:] is there a problem with the item? [speaker002:] no i simply changed my mind about it [speaker001:] ok what is your name please? [speaker002:] David Williams [speaker001:] i also need your account & order IDs [speaker002:] H9ZPLODAH 4721776323 [speaker001:] would you please double check that? H9ZPLODAH? [speaker002:] H9ZPZLODAH [speaker001:] the system does not recognize it [speaker002:] H9ZPZLODAH [speaker001:] ok that worked, thank you [speaker002:] ok [speaker001:] what is the shipping status? [speaker002:] no shipping status [speaker001:] do you see it on the order? [speaker002:] on the order statement no [speaker001:] can you tell me your username? [speaker002:] dwilliams303 [speaker001:] email? [speaker002:] dwilliams303@email.com [speaker001:] how would you like your refund? Added to your account or cc or? [speaker002:] yes a refund add it to my credit card [speaker001:] and what is the amount plkease? [speaker002:] $49 [speaker001:] OK, that is taken care of. [speaker002:] thank you [speaker001:] is there anything else? [speaker002:] that is all [speaker001:] thanks. have a nice day [speaker001:] hi [speaker002:] Hello. How can i help you today? [speaker001:] I want to return the item because of the wrong color [speaker002:] Okay. I'm sorry to hear you got the wrong color. Can I get your full name and account ID? [speaker001:] Name: Chloe Zhang there is no account id on the screen, I only have my username and order id [speaker002:] It's okay. Let me get your username, email, and order ID? [speaker001:] Username: cz913446 Email Address: cz913446@email.com Order ID: 8490598829 [speaker002:] Thanks! What is your current membership level? [speaker001:] Member Level: Gold [speaker002:] great you certainly are able to return the item Can I get your street number and name as well as the city, state and zip for the return shipping label? [speaker001:] Address: 0314 Lincoln Ave Jacksonville, CA 16246 [speaker002:] great and do you wish to return it by mail, in store, or at the drop off center? [speaker001:] mail [speaker002:] Great Please use the shipping label provided to ship the item back Is there anything else I can help you with today? [speaker001:] no, that is all, thank you [speaker002:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hello [speaker002:] Hi! How can I help you today? [speaker001:] I ordered a Guess Jacket, but I'd like to get a refund and I'm hoping to do so before the item ships. [speaker002:] Ok, one moment please Can I please have your full name or account ID? [speaker001:] David Williams I have the Order ID if you need it. [speaker002:] Yes, please, I need the Order ID, username, and your email address. [speaker001:] Order ID is 2602809619 Username dw334919 Email dw334919@email.com [speaker002:] Thank you! What is your reason for wanting a refund today? [speaker001:] I changed my mind. Sorry, there wasn't as much money in my account as I thought there was. Has the item shipped yet? [speaker002:] Ah, no problem, yes the order has shipped. [speaker001:] Okay, I can just return it then? [speaker002:] I am going to initiate a refund, and when the shipment arrives you can just return it to us. Which refund method is best for you, prepaid gift card, value in your account, a check, or a direct refund to your credit card? [speaker001:] A direct refund to my credit card, please [speaker002:] Ok, great. One moment please How much was the item? [speaker001:] $79 [speaker002:] Ok, and what is the credit card number? [speaker001:] The one ending in 6568 [speaker002:] A refund has been initiated, is there anything else I can do for you today? [speaker001:] No, thank you so much. You've been great! Have a wonderful day! [speaker002:] Thank you, if you need anything else do not hesitate to contact. Have a good day aswell! [speaker001:] HI [speaker002:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker001:] I want to change my shipping to next week to get free shipping [speaker002:] Ok so you would like to downgrade the shipping correct? [speaker001:] yes [speaker002:] May I have your full name and account id please? [speaker001:] Rodriguez Domingo Account ID: JUATJIWUPB [speaker002:] Thank you Rodriguez, may I have your order id please? To validate the purchase please? [speaker001:] Order ID: 2315340812 [speaker002:] Thank you, may I have your membership level please? [speaker001:] Silver [speaker002:] First may I have the shipping status of the order? [speaker001:] In Transit [speaker002:] Since the item is in transit we cannot change the date; however, let me look into a few other options please. Since the order is already shipped, I can add a credit back to your account. Would this work for you? [speaker001:] yes, this works, thank you [speaker002:] Your welcome, is there anything else I may help with today? If there is nothing else. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi, how can I help you today? [speaker002:] Hi, I want to make sure that the total cost is equal to the cost listed. I got an email that said it cost more I ordered a pair of Guess Jeans that was supposed to be $64 [speaker001:] Ok, I can help you with that today. [speaker002:] Can you tell me if that $64 price is correct? [speaker001:] Sure, so you already bought the jeans and paid $64 for them [speaker002:] I also ordered a Calvin Klein Jacket that was listed at $59 Yes, I paid $123 for both [speaker001:] Ok, no problem. I can help you with that. We can confirm your order cost of the items is correct. [speaker002:] Okay, thank you very much! [speaker001:] Your welcome Can I get your full name or Account ID [speaker002:] Account ID is TJDCUSXZG7 [speaker001:] Ok thanks. Ok I need to verify your identity. Can I get your full name and order ID please? [speaker002:] Joseph Banter Order ID 2980046990 [speaker001:] Thank you. One moment please Ok, it looks like there might be a mistake. Can you tell me the shipping status? [speaker002:] I was hoping you could tell me the shipping status. [speaker001:] Ok, so you don't have anything that says "recieved" "out for delivery"? [speaker002:] No. Just an email saying that there may have been a price change, but no information beyond that. [speaker001:] Ok, no problem. Give me one moment! Ok, it looks like occasionally our prices change which is out of our control. It's due to algorrithyms. However, I can offer you a promo code for your trouble today! That should make up for the change in price. [speaker002:] Have the items been shipped yet? [speaker001:] Yes, unfortunately they are already out for delivery. [speaker002:] Okay, I'll probably return them and then purchase them again with the promo code. Will that work? [speaker001:] Yes, that is a great idea. Do you know what membership level you are? [speaker002:] Gold level [speaker001:] Perfect, that will all be done free of charge. [speaker002:] Great, thank you so much for your help today [speaker001:] Once you receive the items, contact us for return. [speaker002:] I will do that. Thank you [speaker001:] Your welcome! Have a great day! [speaker001:] hi [speaker002:] Hi, how can I help you? [speaker001:] I want to check the status of my order because there seems to be an extra fee added for no reason [speaker002:] sure, I'd be happy to help you. Can I have your name please? [speaker001:] David Williams [speaker002:] Thanks, can I have your account ID and order ID too please? [speaker001:] my Order ID: 2481236040 [speaker002:] and your account ID? [speaker001:] RNWZA3MNS6 [speaker002:] ok, it looks like you might have made an error. Can I ask what membership level you arte? *are [speaker001:] Gold [speaker002:] OK great, I can go ahead and reverse that fee since you are a gold member how much was the fee? [speaker001:] 94 [speaker002:] thanks I've gone ahead and taken care of that fee for you I apologize for the error. [speaker001:] no problem [speaker002:] Anything else I can help you with? [speaker001:] that is all [speaker002:] wonderful, have a perfect day [speaker001:] Hello, how can I help you? [speaker002:] Hi, I want to place an order, but the item I want is always out of stock [speaker001:] Let me check on that for you. What is your full name or account ID? [speaker002:] Crystal Minh Silver member [speaker001:] Thanks, what is the brand and type of item you were looking to buy? [speaker002:] The $59 Calvin Klein Jeans [speaker001:] I am going to write up a report for our purchasing department to let them know about the issue [speaker002:] Okay, thank you [speaker001:] Is there anything else I can help you with? [speaker002:] No, that's everything. Thanks [speaker001:] Have a great day [speaker001:] Hi there! What can I do for you today? [speaker002:] Hi! Can you check the status of my refund? [speaker001:] Sure! What is your full name, please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, Alessandro. While I pull up your account, can you please send me your username and email so that I can validate things? [speaker002:] alessandrophoenix838 alessandrophoenix838@email.com [speaker001:] And lastly, your order ID, please? [speaker002:] 8718602839 [speaker001:] Thank you. Good news! Your refund has just been marked as complete. I'm showing that you initiated it online, and you should be seeing it back on your original payment method soon. Can I help you with anything else today? [speaker002:] oh great, thank you! that's it [speaker001:] You're welcome, have a nice day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I want to return the product, it has a nasty stain on it. [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] My full name is Joseph Banter [speaker001:] Could I have your username, email address and order id to validate your order? [speaker002:] My username is jbanter6, my email address is jbanter6@email.com. Order ID is 0728897536 [speaker001:] What is your membership level? [speaker002:] Bronze [speaker001:] Do you still have a receipt? [speaker002:] No, But I have in original packaging if its acceptable. [speaker001:] Yes it is. Has it been less than 90 days? [speaker002:] Its been 4 month [speaker001:] I apologize but bronze members have up to 90 days to return a product. So there is nothing else that we can do. [speaker002:] Oh, That's bad. [speaker001:] Can I help you with anything else? [speaker002:] No. [speaker001:] Have a good day. [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hi! I'd like to check my shipping because the shipping seems like it was too high! Sorry the shipping cost seems like it was too high! [speaker001:] Okay, I can help you with that. Can I have your name or account ID? [speaker002:] Sure my name is Crystal Minh. [speaker001:] Thank you. Can you verify your username, email address and the order ID? [speaker002:] Absolutely. Let me grab that information. Username: cm516054 Email Address: cm516054@email.com Order ID: 3845482291 [speaker001:] What is the shipping status of your order? [speaker002:] It says that it is out for delivery. [speaker001:] Unfortunately, since the order has already been shipped and about to arrive, I'm unable to waive the shipping fees. [speaker002:] Is there anything you can do for me? [speaker001:] I can give you a partial refund for the shipping costs. [speaker002:] That would be amazing. I just can't believe how much it cost! [speaker001:] I've refunded your account $8, which is the standard shipping fee. [speaker002:] Thank you so much! [speaker001:] You're welcome. Can I help with anything else? [speaker002:] That was all. Thank you! [speaker001:] Welcome, enjoy your day! [speaker001:] How may i help you today? [speaker002:] Hi I want to check on my order but I lost my phone and cant log in [speaker001:] i see we will have to reset your phone 2 factor authentification so you can access your account, and I am happy to assist [speaker002:] ok [speaker001:] first I need your full name to pull up the account [speaker002:] Rodriguez Domingo [speaker001:] and I will need your email address to send you the reset code [speaker002:] rdomingo@yahoo.com [speaker001:] Ok, I have sent the reset code to your email also, it is best to follow safe security protocols, so I am sending you a link on them if you so wish to read it [speaker002:] Ok great [speaker001:] you should be able to access your account now, yes? [speaker002:] yes [speaker001:] Is there anything else I can assist with today? [speaker002:] No, nothing else thanks [speaker001:] Have a good one! [speaker001:] hello i need help changing my address on my order [speaker002:] Hi thanks for contact us. What can I help you with today? [speaker001:] changing my address on my account [speaker002:] Okay, I can help you with address changes. May I ask your full name before we begin? [speaker001:] Joseph Banter [speaker002:] Thank you, Joseph, and you wish to change the address on your account, is that correct? [speaker001:] yes [speaker002:] Excellent. In that case, I will need the address that is currently associated with your account. Just the street address will be fine. [speaker001:] 5861 Primrose Ave La Fayette, Ny 60207 [speaker002:] I will also need some additional information to be able to verify your identity. I can see your zip code, which is good, can you also provide me with either your telephone number, PIN, user name, password, email address, or the order ID of a previou. oops, sorry about that, looks like my message was cut off if you could provide me with any two of those items, I can use that information to verify your identity [speaker001:] PIn 121803 jb927928 [speaker002:] Sorry, Jospeh, I was having some trouble verifying your identity, but I think I've got it now [speaker001:] ok [speaker002:] so it looks like we can update your address directly through this window. What would you like your new address to be? Just the street address will be fine [speaker001:] 5861 Primrose Ave [speaker002:] and this is your new address, is that correct? [speaker001:] yes [speaker002:] ok I'll update that for you now. Excellent, it looks like everything has been updated in our system [speaker001:] awesome thank you [speaker002:] Is there anything else I can help you with today? [speaker001:] nope [speaker002:] Have an A-1 day, Mr. Banter [speaker001:] Hi! What can I help you with? [speaker002:] what is the return policy? I am thinking of buying things and just wanna know it [speaker001:] It depends on your membership level. Gold is unlimited, silvers are allowed within 6 months of purchase. Bronze is 90 days and Guests are 30! [speaker002:] thanks [speaker001:] Anything else today? [speaker002:] no [speaker001:] Have a great day! [speaker001:] Hi, how can I help you? are you there? [speaker002:] Hi. My name is David Williams. My Account ID is AATQVFE2KH. I was wondering what the status of my subscription is, and when my annual fee is due? [speaker001:] Ok, do you want to pay the annual fee or just check what it is [speaker002:] Both please. [speaker001:] okay, one moment please [speaker002:] If the fee is due today, I would like to pay it now. [speaker001:] ok Can I have your full name or Account ID please? [speaker002:] I already gave you both of those. [speaker001:] thx. Can I also have your Order ID to look up your subscription [speaker002:] Yes. My Order ID is 2164889564. [speaker001:] One moment while I look over the details of your account Ok it looks like your annual fee is due. It's $49, would you like to pay that now? [speaker002:] Yes I will pay that now. [speaker001:] Also, I'm sending you a link so you can log in and check this from your own device if you want to. Okay, I have entered the payment. Your account is now up to date and active! [speaker002:] Great. Thanks for your help. [speaker001:] You're welcome. Can I help with anything else? [speaker002:] That was it for today. [speaker001:] Ok, have a good day [speaker001:] Hello [speaker002:] Hello [speaker001:] How can I help you? [speaker002:] I am very much interested in buying stuff and would like to know when the fall collection drops? [speaker001:] I will be glad to help you with that. [speaker002:] I just won the lottery so I am going on a shopping spree yay me!! thanks a bunch!!! [speaker001:] Congratulations [speaker002:] Thank you Never have I been able to buy things without worrying how my bills will be paid You have no idea how exicting this is for me I am so exicted and I can't hide it I am about to lose control and I think I like it!!! [speaker001:] I am really happy for you. [speaker002:] thank you, that really means a lot [speaker001:] The fall collection starts on October 3rd [speaker002:] Oh great!!! That is wonderful news Thank you so much for your help. [speaker001:] Is there anything else I can help you with. [speaker002:] nope that was all [speaker001:] Have a nice day. [speaker001:] Hello, how may I help you? [speaker002:] Hello, i would like to see how i can move my shipping date to next week? [speaker001:] Absolutely. Is this to save on shipping fees? [speaker002:] yes and i won't be home when it suppose to ship and i would like to be here when it arrives along with saving on shipping fees [speaker001:] I completely understand. May I have your full name, account ID, and order ID? [speaker002:] Yes, Alessandro Phoenix account!D is OASXC3LTUD and my order ud is 3981248132 [speaker001:] And then what was the shipping status of your order? And your membership level? [speaker002:] hmm its saying order received but i haven't received anything. Bronze [speaker001:] Order received is on our end, it means that we have our order in our system and are prepping it to go out. Allow me a moment to input everything. Alright, I am going to change your delivery date to next week. Is there anything else I can help you with? [speaker002:] Okay, thank you.. no that will be all [speaker001:] Alright, have a wonderful day and let us know if you have any other questions about your order! [speaker001:] Hello! How may I help you? [speaker002:] Hi. I was just looking at my placed orders and it looks like I added an item by mistake. [speaker001:] I can help you remove that item. [speaker002:] It looks like it is out for delivery, so I probably just need to start a return on it [speaker001:] Okay, we will get it figured out! May I have your full name and account ID? [speaker002:] Alessandro Phoenix Account ID: IU0RQ5YENS [speaker001:] May I also have your order ID? [speaker002:] Order ID: 9479625497 [speaker001:] Thank you. And you said the item is out for delivery, correct? [speaker002:] yes [speaker001:] Thank you. What membership level are you? [speaker002:] guest [speaker001:] Since you are guest, you will need to wait for the item to be officially delivered then you can start the refund process. [speaker002:] Ok, and when it's delivered I can just return it? [speaker001:] Yes just contact customer service again. [speaker002:] Ok, thanks for the info. That's all I need. [speaker001:] Have a grea tday. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi there can I pay my subscription fee through this? I tried the portal but it wasn't working [speaker001:] Sure I can help you with that! Can I please get your name? [speaker002:] My name is David Williams [speaker001:] Thank you, David. Can you also provide me with your Account ID and Order ID? [speaker002:] My Account ID is APCDYS9H3K and my Order ID is 7114266876 [speaker001:] Thank you! So our standard subscription fee is $99. How much would you like to pay today? [speaker002:] The whole thing [speaker001:] Perfect. Do you have a credit card number you'd like me to charge that to? [speaker002:] Yes, charge it to 4290 8967 1222 3426 It's a Visa [speaker001:] Perfect. That is all charged for you. Can I help you with anything else today? [speaker002:] Nope, that was all I needed [speaker001:] Thank you and have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] Hi, I had a question about my account [speaker001:] Sure. May I have your name please? [speaker002:] Joseph Banter [speaker001:] How may I help you today? [speaker002:] Somehow my subscription has been removed from my account But I still want it, I'm not sure what is going on [speaker001:] Oh lets look into this. One moment please. [speaker002:] Alright [speaker001:] And how were you notified of this change? [speaker002:] I heard some news [speaker001:] Looks like there was a problem and your account was deleted. Let me reinstate it real quick. [speaker002:] Oh, okay. [speaker001:] Sorry about that. When we switched software some accounts were not transferred correctly. Anything else I can help you with? [speaker002:] Ok, that makes sense. Nope, that was it. [speaker001:] Great. Have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I can't use my promo code. [speaker001:] Sure, I can certainly help you with that. Can you please tell me your full name or account ID? [speaker002:] Joyce Wu and my username is joycew86 [speaker001:] What error message are you receiving when you try to use your promo code? [speaker002:] I got this promo code just five days ago, but it's saying that it's invalid. [speaker001:] Please give me a moment to check your promo code with the system. [speaker002:] I tried to use it with my Tommy Hilfiger jacket purchase. [speaker001:] Can you please tell me your membership level? [speaker002:] Sure, I'm a gold member. [speaker001:] Thank you. I will immediately generate a new promo code for you. I apologize for any inconvenience you might have experienced. Your new 20% off promo code is 9B564. It will be valid for up to 7 days. [speaker002:] Great! I'll use it right away. Thanks. [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] Nope, thanks again. [speaker001:] Thank you. Have a great day! [speaker001:] what is the cost for overnight shipping please [speaker002:] Thank you for contacting Acme. How may I help you today? [speaker001:] Alessandro Phoenix [speaker002:] So the price of overnight shipping depends on the weight of the package [speaker001:] my other boots just gave out and had them for years. I'm so sad Michael kors boots and a guess shirt to go with outfit [speaker002:] oh I'm sorry to hear about that [speaker001:] and extra tshirt just to have [speaker002:] In the US it would cost $39.99 for boxes less than 5 pounds, $54.99 for up to 10 pounds, and then $69.99 for anything larger than that. That's for the continental US. $10 extra is charged on a package of any size for Alaska or HI. We cannot ship overnight outside of the US [speaker001:] I'm in california great can you place this order with overnight shipping [speaker002:] Okay, and a package of your size would probably be in the 5-10 pound range [speaker001:] I really need those boots fast. My literally falling apart [speaker002:] Okay, I can do that. I have your full name, so I can see your account [speaker001:] they were well loved Alessandro Phoenix 0529 2nd Ave La Fayette, CA 19546 256-0903 [speaker002:] okay, and would you like to use the credit card that you have on file? [speaker001:] yes please [speaker002:] Okay, I should be able to place that order for you that was Michael Kors Boots and a Guess shirt, correct? [speaker001:] yes and calvin kline klein [speaker002:] okay, the Calvin Klein jeans to go with the other items? [speaker001:] no its the calvin shirt [speaker002:] ah, I see [speaker001:] 94 [speaker002:] Okay, I'll send that over to our fulfilment department, and you should receive an email confirmation shortly [speaker001:] good thing we got the stimulus check lol great have a nice day [speaker002:] You too [speaker001:] Hi, how are you doing today? [speaker002:] I love having my name on my clothes. How much did embroidery cost? [speaker001:] Let me check on that for you, one moment please! Pricing depends on how much text you add. For the first 15 characters, it cost 30 cents per letter. The next 15 letters are 20 cents each, and after that each additional letter is 10 cents each. [speaker002:] That's not too bad [speaker001:] Yes, it's a great deal! Is there anything else I can help you with today? [speaker002:] no that's it!! [speaker001:] You have a great day then! [speaker001:] Hi, there. How may I help you? [speaker002:] I got a shirt for my husband, but he doesn't like it, so now I need to take it off my order. Can you help me do that? I don't want to cancel the whole order, just the men's Guess shirt portion [speaker001:] Yes, I can help you with that. Have you already received the order? [speaker002:] No, but it says it's out for delivery. But that's not always true [speaker001:] So you just want to remove one item? [speaker002:] Yes [speaker001:] I can look into that for you. May I have your name, please? [speaker002:] Joyce Wu He says it would make him look fat. High-maintenance is what he is. [speaker001:] I have a husband like that, too! That's why he shops for himself from now on. [speaker002:] That's a good idea. No more presents for him, lol Except that we wears horizontal stripes, and those make everyone look fat. He, sorry, not me. [speaker001:] Exactly! May I have your Account ID and Order ID? [speaker002:] Sure. My Account ID is T5Z5HWHRWG and the Order ID is 7780111249 Although I will wear horizontal stripes on socks if they're cute. Those are the exception to the rule. Retro 70's socks are the best. [speaker001:] I love to wear funky socks. [speaker002:] Except for the toe socks. Yuck! [speaker001:] LOL! What is your membership level? [speaker002:] Silver Only time I want something between my toes is when I'm getting a pedicure, lol [speaker001:] I haven't had a pedicure since the virus hit. [speaker002:] Me either. It's so embarrasing.: [ [speaker001:] I am going to issue you a refund immediately. [speaker002:] Thank you so much! You have been awesome! [speaker001:] When the item arrives, contact Support again so that they can help set up the Return process for you. How much is the item? [speaker002:] Will do. Have a good one, and hope you get a pedicure from someone soon. $64 [speaker001:] Me, too! Have a great day! [speaker001:] good afternoon, how can I help you? [speaker002:] I want to know more about a product because i'm thinking of buying it [speaker001:] sure, tell me about it [speaker002:] I would like to know how often does a Tommy Hilfiger Jeans need to be washed? [speaker001:] not problem, let me check the info one moment please [speaker002:] ok [speaker001:] We have certain suggestions, but before giving it, how much use would you give the pants? [speaker002:] Like twice a week Most times once a weel week [speaker001:] alright, these jeans should be washed at a rate of once a week. also we recommend against washing all the time to preserve the color. [speaker002:] ok [speaker001:] anything more? [speaker002:] no [speaker001:] a pleasure to help you [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] I recently bought a jacket and when i got it, it had a stain on it. i want to return it [speaker001:] I'm sorry that you received a product with a stain. I can help you with a return. Can you provide your name or account ID please? [speaker002:] Norman Bouchard [speaker001:] I've pulled up your account. Can you verify the username, email address and order ID of your purchase? [speaker002:] Username: normanb4 normanb4@email.com Order ID: 3550168993 [speaker001:] Thank you. What is your membership level with us? [speaker002:] guest [speaker001:] Do you still have your receipt, Norman? [speaker002:] yes [speaker001:] Great! You'll be able to make the return. Can you give me your mailing address so that I can email you a return shipping label? [speaker002:] 2362 Circle Drive Baltimore, MI 42638 [speaker001:] Will you be returning it by mail, in store or at a drop off center? [speaker002:] mail [speaker001:] I've updated your account with the return information. Is there anything else that I can do for you today? [speaker002:] nope thank you [speaker001:] You're welcome. Have a great day! [speaker001:] hi the website is running SO slow [speaker002:] Hello, how can I help you today? [speaker001:] cna you please help [speaker002:] Okay, let me see what I can do for you! Have you tried visiting any other websites? [speaker001:] ill try now didnt work! [speaker002:] Well darn! Can you try closing any other tabs and programs you have in the background [speaker001:] sure i'll try right now didnt work anything else? [speaker002:] Can you try logging out and logging back in? [speaker001:] that worked! tank you! [speaker002:] That's great to hear! Is there anything else I can do for you today? [speaker001:] nope thanks [speaker002:] Well then have a nice day! [speaker001:] Hello, how can I help you today? Hi, are you there? [speaker002:] Hi i want to check my shipping staut [speaker001:] Glad to help. May I have your full name please? [speaker002:] David Williams i have been waiting for 5 days [speaker001:] Thanks David. Give me a second. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] Account ID: BMYINMUDIJ Order ID: 3653470978 [speaker001:] thanks. Can you please let me have your username and email address to validate this purchase? [speaker002:] Username: dw019588 Email Address: dw019588@email.com [speaker001:] thanks. Perfect. The system shows that your order looks as expected. Do you have particular concern about your order? [speaker002:] Does it need to be resent? i've been waiting for five days [speaker001:] Got it. Give me a second. Sometimes the package takes a couple days to arrive. If it still does not arrive after 7 days, reach us again so that we can ship a new order. [speaker002:] okay thanks have a good day [speaker001:] You too. [speaker001:] hi [speaker002:] hi! how can i help you? [speaker001:] I am looking at buying a pair of Tommy Hilfiger jeans online and I am very interested in them I need to know do they shrink after I wash them [speaker002:] sure!! let me check. If the jeans are handled and washed with proper care, they will not shrink or grow mishapen. For more information: When washing, please remember to fold them inside out to preserve color. Additionally, remember to use the cold-wash option on your washer. The preferred method is the hang-dry, but a normal dryer under the regular conditions ca Do you need anything else? [speaker001:] No thank you. That was very informative [speaker002:] have a good day [speaker001:] Hello. How may I help you today? [speaker002:] hi i can not use my account because i forgot my username my name is joyce wu [speaker001:] I see. Lets get you back in there. Can I also get your Zip, phone number, and email? [speaker002:] my zip is 98045 and my number is 623 578 2105 [speaker001:] Thank you. You username on file is jwu1 [speaker002:] ok thank you for your help [speaker001:] Anything else I can help you with? [speaker002:] that is all thank you [speaker001:] Great. Have a nice day. [speaker001:] Hello, thank you for contacting AcmeBrand. How can I help you today? [speaker002:] Hi, I bougt a Jeans and I want to your return policy? [speaker001:] Sure, let me look into this for you. [speaker002:] I bought 60 days ago. Can I do return [speaker001:] Our return policy depends on your membership level. Gold members are allowed unlimited returns, silver members can return purchases made in the last 6 months, bronze members can make returns from the last 90 days, and all other members can return purchases made in the past 30 days. Is there anything else I can help you with today? [speaker002:] No, thank you very much [speaker001:] Thank you have a great day! [speaker001:] hi [speaker002:] Hi. Thanks for contacting client support, how may I help you today? [speaker001:] The cost of shipping is too high I think there is an issue I would like a refund on the shipping fee [speaker002:] Okay, let's look into that. May I get your full name? [speaker001:] Rodriguez Domingo [speaker002:] I just need to verify that purchase. Can I ask for your username, email address and Order ID? [speaker001:] Username: rodriguezdomingo578 Email Address: rodriguezdomingo578@email.com Order ID: 8327583656 [speaker002:] Also, what is the shipping status on that order? [speaker001:] Shipping Status: In Transit [speaker002:] I'm going to go ahead and waive that shipping fee for you. Just like that, the shipping fee is gone! Is there anything else that I can help with today? [speaker001:] thank you so much. That is all for today [speaker002:] Thanks for being an Acme customer, have a great day! [speaker001:] Hello! What can I help you with today? [speaker002:] Hello I was wondering when my annual fee is due for my subscription, please [speaker001:] Ok, no problem! Can I have your Name, account ID, and order ID please? [speaker002:] My name is Albert Sanders Account ID: V7RRFY2YRR Order ID: 3054613685 [speaker001:] Thanks, one minute please. It looks like you have a $49 fee due tomorrow. I have also sent you a link that you can use to check this in the future. Your username for this is ASanders1 [speaker002:] Great, thank you! [speaker001:] No problem. Can I help you with anything else today? [speaker002:] No thank you! I appreciate it [speaker001:] Have a great day! [speaker001:] good afternoon, how can I help you? [speaker002:] hi, i cannot get into my account because i lost my password [speaker001:] oh I see, not problem would you give me your full name or account ID [speaker002:] David Williams account id is 346677298 [speaker001:] additional to this would you give me the username [speaker002:] dwilliams961 [speaker001:] ok i'm going to generate a new password for your user. but before doing it could you give me your pin number for security measures [speaker002:] Pin Number: 489960 [speaker001:] ibjh5mc1gp here you go all set [speaker002:] oh ok perfect thank you [speaker001:] a pleasure to help you have a nice day [speaker001:] Hello, how may I help you? [speaker002:] I've been searching for an item and each time I do it comes up with 0 results. [speaker001:] You are needing help troubleshooting the website? [speaker002:] Yes, it is not giving me any search results [speaker001:] Alright, I would love to help you with this. [speaker002:] ok [speaker001:] Have you tried clearing out your cookies and then searching again? [speaker002:] Yes, I have tried that already. [speaker001:] Have you logged out and logged back in to your account? Are you still there? [speaker002:] Yes I have done that first thing Is there anything else I can do? [speaker001:] What were you searching for? [speaker002:] A pair of boots by Calvin Klein [speaker001:] Try searching for a different item, such as Guess Jeans and see if that works. [speaker002:] The jeans are not coming up either. [speaker001:] I could try making the purchase for you if you would like. [speaker002:] Okay that would work, thanks. [speaker001:] I will need your credit card number and expiration date. [speaker002:] 5555 6401 3906 8445 1122 [speaker001:] Alright, the purchase has been made for your account. Will there be anything else? [speaker002:] No that was it thanks for the help! [speaker001:] My pleasure, have a great day. [speaker001:] Thank you for contacting AcmeBrands. How can I help you today? [speaker002:] I returned an item but have not received the credit? [speaker001:] I'm sorry if your refund has been delayed. Could you provide me your name and account ID please? [speaker002:] Joyce Wu my order ID is 1746468984 Don't have an account ID? [speaker001:] Thanks okay. I was able to find your account. So I can locate the correct order, could you give me your email address and user name as well? [speaker002:] jwu94456@email.com, jwu94456 [speaker001:] Thank you. Your online refund is in progress and will be applied to the credit card you used when placing the order. [speaker002:] Ok, so I will just keep an eye on my account. Thanks. [speaker001:] You're welcome. It typically takes 3-7 business days for the refund to be applied. Is there anything else I can help you with? [speaker002:] No, that should do it, thank you. [speaker001:] You're welcome and enjoy the rest of your day. [speaker001:] Hello and welcome to AcmeCorp, how can I help you today? [speaker002:] Hi, I'm interested in some CK Boots, but the website says that they are unavailable. Do you have any in stock, size 9? [speaker001:] I'm sorry for that, let me look into this for you. Can I get your full name please? [speaker002:] yes, Sanya Afzal [speaker001:] I will let our purchasing department know that they boots are out of stock so they can get them back in stock for you. [speaker002:] Okay, thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that's all. Thank you [speaker001:] Okay great, hope you have a nice day! [speaker001:] Hello! How can I help you today? [speaker002:] Hi. I just want to check if my premioum subscription is active [speaker001:] Sure give me one second and I can help you with checking the status of your premium subscription. Can I have your full name and account ID please [speaker002:] Alessandro Phoenix GP9RHXYTOL [speaker001:] I also will need your order ID [speaker002:] 1801747227 [speaker001:] You owe $49 today to keep your account [speaker002:] Ok. so the previous payment did not go thru? [speaker001:] That link you can use in the future to see your account status. No, it did not. [speaker002:] OK. Let go ahead and process this now then. [speaker001:] You can do that with the link I just sent you. your username is alessandrop1 [speaker002:] OK. I'll do that thanks [speaker001:] sorry, my mistake. It's actually aphoenix1 [speaker002:] got it thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] no thats it [speaker001:] I hope you have a great day! [speaker001:] Hi! How may I help? [speaker002:] Hi! I was calling because I have already completed my return. However the charge on my billing statement has not been reversed [speaker001:] I see, may I have your full name, username, order ID and email to verify this? [speaker002:] Crystal Minh Username: crystalm074 crystalm074@email.com Order ID: 5974111069 [speaker001:] Thank you, one second. How long have you been waiting for the refund since the item went back? [speaker002:] Over a week [speaker001:] It has been sent. Anything else I may help you with today? [speaker002:] That is all. Thank you [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello. Yes I'm trying to purchase something on the site, but it is running so slowly. It's really not useable. [speaker001:] Okay, let me see what I can do to help Have you tried logging out and logging back in? [speaker002:] No. I will try that real quick. Nope. That didn't work. It's still running slow. [speaker001:] Is it just our site or are other sites slow too? [speaker002:] Just your site. [speaker001:] In other words can you try opening another site to test that? [speaker002:] I have other sites running, and they seem to work fine. [speaker001:] Well maybe that's the issue. Try closing your other tabs and programs you have in the background. Maybe they're causing the slowdown? [speaker002:] Hmm Ok. I'll give it a try. I think that worked. Thanks. [speaker001:] That's good to hear. Is there anything else I can do for you today? [speaker002:] No thank you. That's all I needed. Have a good day. [speaker001:] You too! [speaker001:] Hello. How can i help you today? [speaker002:] Hi, I thought that the cost of the jeans I wanted included shipping, but I just got an email that says it's separate. Can you check on my shipment? [speaker001:] Yeah let's look into that for you [speaker002:] Thanks! [speaker001:] Can I get your full name or Account ID? [speaker002:] My name is Joyce Wu [speaker001:] Okay, can I get your username, email, and order ID? [speaker002:] Yeah, my username is jw624152, my email address is jw624152@email.com and my order ID is 7583313388 [speaker001:] Okay it looks like the email sent to you was correct. [speaker002:] Oh, darn. I'm not sure why I thought that. [speaker001:] I will manually update the order so that it is reflected correctly [speaker002:] That would be great! [speaker001:] I have updated it. Is there anything else I can help you with? [speaker002:] No, that's all. [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] hello, how may i help you [speaker002:] I have a question about an order I placed [speaker001:] what is your question? [speaker002:] I was ordering the Guess shirt but now it shows that it's out of stock I wanted to see if you could check on that [speaker001:] if i undertand properly, you are inquiring on the stock status of the Guess shirt? [speaker002:] yes [speaker001:] I can assis with that today may i have your full name or account id to pull up your account? [speaker002:] David Williams ID is dw669542 [speaker001:] I will write a report to our internal purchasing team, to let them know they need to keep stock up with demand better [speaker002:] ok but does that mean you have it or you don't? [speaker001:] the item should return to stock soon i can back order the item for you if you wish, so when it is in stock it will ship to you straight away [speaker002:] oh ok then that sounds fine. do you have any idea how long it will take? [speaker001:] I do not know for certain at this time, however it will likely be within a week or so [speaker002:] ok I guess I'll wait then [speaker001:] would you like me to use the card on file for payment? oh, ok, that works as well, you may order it on your own when in stock if you wish whichever option you prefer let me know [speaker002:] put me on the waiting list then [speaker001:] would you like me to backorder purchase it now, so it ships immidiately [speaker002:] so when it arrives it'll get processed right away yes [speaker001:] ok, shall i use the card on file for payment so i can process the order? [speaker002:] yes go ahead [speaker001:] your backorder purchase is placed, and will ship the moment we recieve stock is there anything else i can assist with today? [speaker002:] that's it thanks again [speaker001:] have a good one! [speaker001:] Hi, what can I do for you? [speaker002:] I would like to return my shirt. I received the wrong color Rodriguez Domingo [speaker001:] I am sorry about that Can I have your name? [speaker002:] Rodriguez Domingo [speaker001:] SOrry I realize you already gave that to me. Can I have your username, email address, and order ID? [speaker002:] rdomingo923@email.com rdomingo923 0027597370 [speaker001:] What is your membership level? [speaker002:] bronze [speaker001:] When did your make this purchase? [speaker002:] 2019-10-20 I still have receipt [speaker001:] Okay great I can go ahead and process the return. Can I have your address? [speaker002:] 1240 Lincoln Ave San Lima, CA 12022 [speaker001:] DId you want to process the return by mail, in store or at drop off center? [speaker002:] drop off center please [speaker001:] Okay, you can print off the shipping label from your account and send the item back, Your account will be credited. IS there anything else I can help you with? [speaker002:] thank you no thank you [speaker001:] Have a nice dau [speaker001:] Hi! How can I help you? [speaker002:] I want to check on my shipping because the cost of shipping was too high im a gold membre and never had to pay this much for shipping [speaker001:] Sure, I can help with that. Are you wanting to cancel the shipment or get the shipping fees waived? [speaker002:] shipping waived [speaker001:] Okay, I will need your full name, account ID, and order ID, pelase please* [speaker002:] Norman Bouchard Account ID: MYFRBZATFE Order ID: 0114230028 [speaker001:] And what does the shipping status on the order say? [speaker002:] Shipping Status: Out for Delivery [speaker001:] Okay and do you see the amount you paid for shipping? [speaker002:] No I do not [speaker001:] Okay, I have it on my end. I will send the refund now! [speaker002:] Okay, thank you [speaker001:] Your refund has been sent. Is there anything else I can help you with? [speaker002:] That is everything, thank you again for helping me [speaker001:] You're very welcome. Have a great day! [speaker001:] Hi, thanks for contacting Acme Brands. How may I help you today? [speaker002:] I was thinking about buying a ton of clothes, but I think I saw something about an annual sale? Do you guys do that? When is it? Is it a good sale? Should I wait? I'm kind of impaitient [speaker001:] One moment, please, I'll look up the details for you on our sale [speaker002:] It's a lot of stuff I just binge watch that Konmarie chick and got rid of all my clothes [speaker001:] Looks like our annual sale has already passed, it was from January 23rd to the 31st. [speaker002:] Now I need more. Bare closet look just isn't my thing [speaker001:] I can imagine [speaker002:] Oh well that's awful! I can't wait until January! What about my closet??!?!? [speaker001:] I'm very sorry to hear about that. We might still have some bargains in our stores or on our website [speaker002:] Im so sad. I have to go cry now. DAMN YOU KONMARIE!!!!! thanks for your help though [speaker001:] I'm sorry we couldn't be of more help, but you're welcome We'd still love to see you in our stores, and our newsletter might alert you to some upcoming bargains [speaker002:] Ok, I have to go to Goodwill first though to try to buy my stuff back. [speaker001:] Okay, best of luck with that. I hope everything works out for you. [speaker002:] I'll read the newsletter. thanks [speaker001:] Would there be anything else that I can help you with before you head out to Goodwill? [speaker002:] Nope.... that's it. I'll mark January sale on my calender [speaker001:] We'll look forward to seeing you. Thanks, and have a good day [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] hi i want to check my orders online but i cant get into my account i forgot my password! [speaker001:] Oh sure! I can help you with that. Can I have your name please? I'll need your username as well please. [speaker002:] Norman Bouchard i dont know my user name! [speaker001:] That's okay, Norman. Let's get you your username quickly also. Can I get your zip code and phone number? [speaker002:] 25930 Phone Number: 332-5401 [speaker001:] Okay perfect. Your username is nbouchard1. Now let's get your password. I can't get the old password but I can generate you a new one. [speaker002:] great thanks [speaker001:] Can I get your PIN number or your security question answer? [speaker002:] 504132 [speaker001:] Perfect. Here is your new temporary password: 2zctyo8t6sa Can I help you with anything else today? [speaker002:] thats all! thanks! [speaker001:] Thanks. Have a good day. [speaker001:] Hello, how may I help you? [speaker002:] I forgot password I don't know my username too. [speaker001:] Okay, can I have your full name? [speaker002:] Joyce Wu [speaker001:] I will need two of the following to verify your identity: zip codephone numberemail [speaker002:] 644-1019,81839 What's the new username? [speaker001:] Looks like your username is jwu1. Whoops, I need either your PIN number or security answer to generate a new passwrod for you. password* [speaker002:] Livingston security answer [speaker001:] Great, here is your new password: 056rvvk554yy [speaker002:] thanks [speaker001:] Is there anything else you need? [speaker002:] no [speaker001:] Okay, have a nice day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I would like to know what woul happen if i am late on my subscription payment [speaker001:] Do you want to check your due date or just need general information? [speaker002:] general information [speaker001:] I found your answer. What would happen is that a late fee will be charged 2.00 per day after deadline. However, gold and silver members have a 5 day grace period. [speaker002:] Im a bronze member [speaker001:] It would be 2.00 per day after the due date. [speaker002:] Okay thank you for the information [speaker001:] Do you have anymore questions for me today? [speaker002:] yes, that is everything [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how may I help you today? [speaker002:] looking to return and item because it is the wrong size can you help? [speaker001:] I am sure we can. [speaker002:] How do I do it? I have never returned something before [speaker001:] First may I have your full name or Account ID? [speaker002:] ok Crystal Minh 3436360290 [speaker001:] Thank you for that, now I will need to validate your purchase. May I have your username, email address and Order ID? [speaker002:] reaaly? ok cm369893 cm359893@email.com anything else it was ajacket [speaker001:] Yes your Order ID please. [speaker002:] gave it already [speaker001:] 343 number? [speaker002:] yea yes [speaker001:] Just one moment [speaker002:] no worriesssss [speaker001:] There we go. Do you know your membership level? Either gold, silver, bronze or guest. [speaker002:] yeah its silver [speaker001:] And did you order this in the last 6 months? [speaker002:] I did [speaker001:] Fantastic, you are eligible for a return. All I need now to get this started is your full address so I can print you out a shipping label. [speaker002:] 2310 Circle Drive Baltimore, MI 6062 hello? [speaker001:] One final question. You can return this in three ways. By Mail, you can go In Store or to a Drop Off Center. Which do you prefer? [speaker002:] mail would be best [speaker001:] And you are all set. Just mail it back with the shipping label. [speaker002:] tahnks have a good one [speaker001:] Is there anything else I can help you with today? [speaker002:] nope [speaker001:] Thanks and have a great rest of the day yourself as well! [speaker001:] Hi, how can I help you today? [speaker002:] Hi. I just need to check the status of my order. The payment method is not right. [speaker001:] Okay, I can help with that. I'll need your full name to pull up your account. [speaker002:] Joyce Wu [speaker001:] Hi Joyce. I'll also need your account ID and order ID to verify your identity. [speaker002:] Account ID is NMQFTOS0SU Order ID is 1680831340 [speaker001:] Okay looks good, do you know the shipping status of your order? [speaker002:] Yes, it has been received. But the payment method is listed as credit card. [speaker001:] Okay, what new payment method would you like to use? [speaker002:] I paid for it in the store with cash and had it shipped to my house. [speaker001:] Okay, I'll changed the recorded payment method to cash, correct? [speaker002:] Yes. THank you, that is all. [speaker001:] Have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] There seems to be an extra fee on my order, and I just wanted to see what it was. [speaker001:] Okay, can I have your full name, account ID, and order ID? [speaker002:] My name is Albert Sanders, my Account ID is 1XX9XCDLGX, and my Order ID is 6862920334 [speaker001:] I can remove that fee for you right now, how much were you overcharged? [speaker002:] It was $29. [speaker001:] Great, the fee has been removed. Is there anything else I can do for you? [speaker002:] No, that's all!! [speaker001:] Okay, thank you and have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I recently checked my order statement for an order that was delivered recently. It says payment method is credit card but I remember paying with Paypal. [speaker001:] Okay, let me look into this for you. Can I have your full name? [speaker002:] Sanya Afzal [speaker001:] And your account and order ID's? [speaker002:] My account ID is CCGCZXM7R8 My order id is 1969414785 [speaker001:] And what's the delivery status? [speaker002:] Delivered [speaker001:] Okay, since you already have it I can't change the method for it, but I can update the method for future orders [speaker002:] Can I return the item? For a refund? [speaker001:] That'd be an entirely different process unrelated to changing your payment method. But you could in theory, depending on other things. [speaker002:] But then can I buy the item with Paypal? [speaker001:] Yes you could. [speaker002:] Okay, I would like to do that. [speaker001:] I personally can't process an issue like this so I'll have to put you in touch with a manager. [speaker002:] Okay, that's fine. [speaker001:] I'll send you an email of someone you can talk to. [speaker002:] Please do. [speaker001:] Is there anything else I can help you with? [speaker002:] Nothing else. [speaker001:] Then have a nice day! [speaker001:] Hi. Thank you for contacting Acme customer support, how may I help you today? [speaker002:] in an unfortunate turn of events I am now unable to access my account! had a 2 factored in phone that I used to browse with that's now long gone [speaker001:] Oh no! [speaker002:] and can't log in on my laptop anymore [speaker001:] I can help you with that, don't worry at all. [speaker002:] ok great [speaker001:] May I start by getting your full name? [speaker002:] Sanya Afzal [speaker001:] I'll just need to run through a few security items with you. Can I get your email address? [speaker002:] safzal@email.com [speaker001:] I'm going to send the reset code to that email address. But, I do want to also send you some helpful guidance on keeping your data safe. [speaker002:] oh i see thanks think I can handle this [speaker001:] This document just gives a little info about keeping your information secure. I'm sure it will be no problem for you. Is there anything else that I can help you with today? [speaker002:] no that's all thank you so much [speaker001:] Thanks for shopping with Acme and have a great day! [speaker001:] I need a little information before i buy these boots. [speaker002:] Hi! I can assist with that What question do you have [speaker001:] Do you know if these are waterproof? [speaker002:] Some of our boots are waterproof and some are not. But for the most part most of them are. The best way to see if they are is to look at the guarantee that is attached upon purchase Did you have any other questions about the boots today? [speaker001:] So I have to buy them to find out my answer? [speaker002:] Most of them are waterproof. Which exact pair are you looking at [speaker001:] Its a pair of black Tommy Hilfiger boots [speaker002:] Yes those are waterproof [speaker001:] wonderful.Thanks! [speaker002:] You're Welcome! Have a great day [speaker001:] Hi! How may I help you today? [speaker002:] Hey! I have a missing package? It was supposed to be delivered 5 days ago. [speaker001:] Okay, let me check on that for you? Can I have your name or account ID? [speaker002:] My name is Crystal Minh Account ID: FKS2NCBBJQ [speaker001:] Thanks! Do you have your username, email address, and order ID for the purchase? [speaker002:] Email Address: crystalm411@email.com Order ID: 2562694760 Username: crystalm411 [speaker001:] How long has it been since you made your order? [speaker002:] I made the purchase 2020-01-03 [speaker001:] Oh wow, I'm sorry about that. I'll ship a new order for you, I just need your address. [speaker002:] 1884 Woodshore St Baltimore, TX 10943 [speaker001:] What was the brand and product? [speaker002:] Product: Boots Brand: Tommy Hilfiger Amount: $59 Product: Shirt Brand: Michael Kors Amount: $89 Product: Boots Brand: Calvin Klein Amount: $59 [speaker001:] Okay, I just made a new shipment for you! You should get your products soon. I'm so sorry about the delay. [speaker002:] Thank you so much! [speaker001:] Of course! Is there anything else I can help you with? [speaker002:] Nope i belive that's it [speaker001:] Thank you! Have a great day. [speaker001:] How may I help you? [speaker002:] Hi, I think I may have been overcharged for shipping on an order. [speaker001:] Sure, may I have your full name, username, account AND order ID to verify? [speaker002:] David Williams dw861747 Account ID: 6G6QQ83501 Order ID: 6856333680 [speaker001:] Thank you, one second. What is your shipping status? [speaker002:] My statement says out for delivery. [speaker001:] All I can do at this point is refund the extra shipping fee, how much was it? [speaker002:] The total charge was 9.99 for shipping. [speaker001:] There you go, anything else today? [speaker002:] Thanks for your help. That's all I needed. [speaker001:] Have a great day! [speaker001:] hello! what can I do to help you today? [speaker002:] Hi, i need my password reset [speaker001:] sure, I'd be happy to help may I have your name please? [speaker002:] Norman Bouchard [speaker001:] Thank you, and your user name? [speaker002:] nbouchard [speaker001:] Great, I won't be able to see your old password but I can generate a new one for you. [speaker002:] that would be grear great [speaker001:] I'll just need your PIN or the answer to your secret question [speaker002:] probably applesauce [speaker001:] perfect, your new password is: pqr5d174fdm Is there anything else I can help you with today? [speaker002:] awesome [speaker001:] It is awesome If there's nothing else you have a fantastic day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I want to move my shipping to next week delivery because I want to avoid paying any shipping fee [speaker001:] Okay, let's see what we can do. May I have your full name? [speaker002:] Albert Sanders [speaker001:] May I also have your account ID and order ID to help verify your identity? [speaker002:] LSBMUYCNO6 7183208345 [speaker001:] Thank you. Do you know what the shipping status of your order is? [speaker002:] Out for delivery [speaker001:] Unfortunately, it's too late to delay the shipment until next week. What is your membership level? [speaker002:] Bronze [speaker001:] That's great! That means we can credit you for the shipping fee. [speaker002:] thank you! [speaker001:] Is there anything else you need? [speaker002:] no [speaker001:] Okay. Have a nice day! [speaker001:] WElcome to AcmeBrands. How may I help? [speaker002:] Can you check on my order status? I can't log in to my account. [speaker001:] OK. Let me check. [speaker002:] I lost my phone that I use for 2 factor authentication. [speaker001:] May i have your full name or account ID [speaker002:] Sanya Afzal [speaker001:] I have pulled up your account. May I have your email address [speaker002:] sa845524@email.com [speaker001:] I will send the reset code for your 2fa to that email. Also, please use this link to stay safe online. [speaker002:] Thank you! [speaker001:] You're welcome. Anything else? [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I was chatting because the item I wanted to buy was much cheaper yesterday This was the Guess Boots for $64 now [speaker001:] Okay, give me a moment and I'll have everything I ned to help you Okay can I have your full name? [speaker002:] My name is Crystal Minh [speaker001:] You said it was cheaper yesterday right? [speaker002:] Yes [speaker001:] Okay can I have your account and order ID's then? [speaker002:] Yes, my account id is ETDY2ES4P6 and order id is 4769437152 [speaker001:] Okay, looking at it yes the price had changed, but our system often dynamically prices things based on availability and demand. It's out of our direct control. Hello? [speaker002:] Hello I understand Will I get any discount for this? [speaker001:] I can give you a promo code for future orders if you'd like? [speaker002:] Okay, that works for me [speaker001:] Here's your code: S1ZGH Is there anything else I can do for you today? [speaker002:] That is all, thank you! [speaker001:] Have a nice day! [speaker001:] Hi! How can I help you today? [speaker002:] Hello my name is Joseph Banter and I need help accessing my account. I have forgotten my password. [speaker001:] No problem. What is your username? [speaker002:] jbanter5 [speaker001:] Great, and whats the PIN number for this account? I cannot recover the password but can generate a new one. [speaker002:] 772620 that's fine [speaker001:] Your new password is 4cgdnn7hb44, is there anything else I can do for you today? [speaker002:] That's everything. Thank you. [speaker001:] Great, thank you for contacting AcmeCorp and have a good day! [speaker001:] Hello! How can I help today? [speaker002:] Tell me more about some Tommy Hilfiger jeans [speaker001:] Sure, what would you like to know? [speaker002:] give me some facts [speaker001:] Do you want to know about care of the jeans, size, or something else? [speaker002:] size [speaker001:] Okay. We carry jeans in many different widths. As for length, we generally have a standard 36 inch inseam. [speaker002:] thank you [speaker001:] If you don't find the size that you need, please check back at the beginning of next month to see if it is in stock then. Is there anything else I can help you with? [speaker002:] no [speaker001:] Okay, have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, i am trying to let you guys know the michael kors jeans for 54$ are out of stock [speaker001:] Alright, let me pull that up to take a look for you. Can I get your full name or account ID please? [speaker002:] Norman Bouchard [speaker001:] OK. Yes, those jeans do appear to be out of stock. I will send over a memo to the purchasing team to let them know. [speaker002:] Ok can i get a time frame on those [speaker001:] It should not be too long as most items are reordered immediately upon the stock going low. Likely a week or so. Have you already back ordered them? [speaker002:] Ok thats fine Yes [speaker001:] Great. They will ship immediately as soon as they are back in stock. An email will be sent to the address on file to let you know [speaker002:] Ok thank you [speaker001:] Can I help you with anything else today? [speaker002:] Nope thats it [speaker001:] You have a great day then. [speaker001:] Hello, how may I help you today? [speaker002:] Hi there, I just placed an order. But, I need to update the shipping to overnight. I need to order ASAP. [speaker001:] Okay, I can help you with that. Could I have your full name, account ID, and order ID please? [speaker002:] David Williams Account ID: MVWQ4AZNNM Order ID: 5447156814 [speaker001:] Hi David, and may I ask, do you know the shipping status of the order? [speaker002:] Order recieved [speaker001:] Thank you, one moment please. Sorry for the wait, may I know your membership level? [speaker002:] Guest [speaker001:] Okay, I will be able to upgrade the shipping to overnight but it will be a $20 charge to the credit card on your account, is that alright sir? [speaker002:] Yes please. It is okay to charge the card. [speaker001:] Okay, your shipping speed as been updated, is there anything else I can do for you? [speaker002:] That is everything. Thank you! [speaker001:] Thanks and have a good day! [speaker001:] hi! how can I help you? [speaker002:] Hi...I am a guest member level and am thinking about buying a dress....What is the refund policy in exchanges on that level? [speaker001:] well for a refund, you can get that anytime before it has shipped with a valid purchase for returns, as a guest member you have 30 days [speaker002:] thank you for the explanation! [speaker001:] was there anything else I could help with today? and you're welcome!! [speaker002:] nothing else....thank you and have a good day! [speaker001:] awesome, have a good day as well! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I'm concerned that a package I've yet to receive is showing as delivered currently [speaker001:] I'll be glad to help you with that. Would you provide your full name, please? [speaker002:] it was supposed to come in two days now it's already come apparently norman bouchard [speaker001:] Norman, to confirm, you are expecting a package to have been delivered, but you haven't received it yet? [speaker002:] that's right tommy hilfiger jacket coincerned because it says delivered when it hasn't been [speaker001:] To confirm your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] nbouch717 nbouch717@email.com order 5421345621 [speaker001:] Thank you! May I ask how long you've been waiting for delivery? [speaker002:] it's only been a day said coming in 3 days as expected then suddenly the date was today and i don't have it just hoping it's actually coming [speaker001:] I completely understand, and I apologize for the inconvenience. Sometimes a package may be mistakenly marked as delivered, when it's actually still enroute. [speaker002:] ok hopefully that's the case [speaker001:] If 7 days or more have gone by, and the item still hasn't arrived, please do contact us and we'll be able to ship you a new order at that time. Is there anything more I may help you with today? [speaker002:] no thanks for being helpful [speaker001:] You're welcome! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello. Thanks for contacting the client satisfaction team, how may I help you today? [speaker002:] hi. I was wondering if you have Michael kors in size 20 in stock [speaker001:] I'd be happy to look into that for you. May I start by getting your full name? [speaker002:] I need a larger size. Staying in the house you eat a lot more and less active Alessandro Phoenix 007-9855 [speaker001:] You're speaking my language Mr. Phoenix. [speaker002:] lol I think everyone will have gained 20 lbs or more [speaker001:] maybe 30. And which item is it that you wanted to check on? [speaker002:] Michael kors jeans light blue [speaker001:] Got it. And you were looking for a larger size, is that right? [speaker002:] yes I'm not happy about it but yes [speaker001:] Sure, these jeans come in a variety of widths. [speaker002:] 45x40 [speaker001:] But, if the site says that we are out of stock, that is the case. That's a very impressive size. Those should be back in stock at the beginning of next month. You can check on them at that time. [speaker002:] ok ty [speaker001:] Is there anything else that I can help you with today? [speaker002:] no ty [speaker001:] We appreciate you shopping with us, have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I'm hoping you can help, because I'm pretty upset I just got my bill and I see this charge on here twice [speaker001:] Oh I'm sorry about that. Let me take a look for you. Can I get your name please? [speaker002:] Yes, David Williams its a very unique name [speaker001:] Oh yes, very unique. I've never heard such a name. Okay David. Can I also get your Account ID and Order ID? [speaker002:] You sure can 3DUKS50BVT 8322012062 [speaker001:] Okay David. I've verified you. Can I get your membership level now? David, are you still there? [speaker002:] it is bronze [speaker001:] Okay, David. It does look like there was an error. Can you tell me how much the inaccurate charge was? [speaker002:] It was 99 twice [speaker001:] Perfect. Alright, David. I have gone ahead and offered a refund for that inaccurate charge. Is there anything else I can assist you with today? Thank you and have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi! I would like to upgrade my order to overnight delivery please. I realized I need the item sooner than I thought I was hoping you could help me with it [speaker001:] Okay, can I get your full name, account ID, and order ID? [speaker002:] Alessandro Phoenix [speaker001:] Also, do you know the shipping status of your order? [speaker002:] Order ID: 9249675610 Account ID: OV2SGXQHVX It says in transit [speaker001:] I'm sorry, if the status is in transit, the item has already been shipped, so we can't make it any faster But the good news is that it will probably get there today or tomorrow Is there anything else I can help you with? [speaker002:] That is all. Thank you for your help. [speaker001:] Okay, have a great day! [speaker001:] There was an extra fee added to my order. [speaker002:] What's your name? [speaker001:] Rodriguez Domingo [speaker002:] Can I have your account and order IDs? [speaker001:] STS5UCGTBM,5216151071 [speaker002:] What's your membership level please? [speaker001:] Guest [speaker002:] Thank you for that. It looks like a processing fee that we have had to tack onto orders for the last month or so. [speaker001:] okay, I understand. [speaker002:] Given the COVID19 issue, there are some serious issues within our supply chain, and we also want to pay our workers hazard pay. So sorry about that. [speaker001:] oh okay [speaker002:] Can I help with anything else? [speaker001:] no [speaker002:] Okay. We appreciate your business. Have a great day! [speaker001:] good afternoon, how can I help you? [speaker002:] Can you help me find out a little more info on this Calvin Klein jacket before I buy it? [speaker001:] sure, tell me about it [speaker002:] It's black and for $64. I need to know if there's any smalls in stock. The website isn't giving me any sizing for it. [speaker001:] ok, let me check the info one moment please [speaker002:] Sure thing. I don't want to get one that's too big and walk around looking like a deflated starfish, you know what I mean? [speaker001:] We have in our online store a wide variety of measures ranging from small to large. In case it comes out that we do not have a small size is that they are over, I recommend you wait for the end of the month that it gets more. [speaker002:] But how can I tell if it's in stock? Will I be charged if I order it and it's not in stock? All I want to know is if y'all have it, but it sounds like I won't know unless I go through the order process. That's a waste of time on my part. [speaker001:] You will know if you do not see any small size on our website. and rest assured that if we do not have nothing will be charged as you can not add it. [speaker002:] But I've been telling you the website isn't showing me if there's one in stock or not. That's why I wanted you to check for me. If you can't check, just let me know and I'll figure something else out. [speaker001:] if that is the case we do not currently have. should you wait until the end of the month for them to re-establish [speaker002:] Okay, nevermind then. You just lost an order. Goodbye [speaker001:] sorry to be the case. I still hope you have a good day [speaker001:] Hello how can I help you today? [speaker002:] Hey i am thinking about buying a particular jacket, and i need to know if its gonna be warm enough to wear in windy conditions. [speaker001:] Okay give me a moment to look that up for you? [speaker002:] Sure thing, its the guess brand jacket [speaker001:] Based on what I can find yes. The jackets are designed to be warm in even the windiest conditions with an extra lining of insulation! [speaker002:] Excellent, i do believe ill go with it then, it matches my winter speedos. [speaker001:] Haha, is that all I can do for you today? [speaker002:] Indeed, thank you very much [speaker001:] Well then have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] Yes, when I am searching for an item, the results are not matching the item. [speaker001:] That's strange, let me check that for you. [speaker002:] It's frustrating is what it is. [speaker001:] Does it keep showing "no results found"? [speaker002:] No, it's showing results that don't match the item I searched for. Bottom line: the search bar doesn't work. [speaker001:] Can I have your name please? [speaker002:] David Williams [speaker001:] What was your initial search item Mr. Williams? [speaker002:] Guess boots [speaker001:] Please try logging out and then logging back into your account. [speaker002:] okay. [speaker001:] Has that helped things? [speaker002:] hold on... nope. [speaker001:] Please try clearing your browser cookies. [speaker002:] How do I do that? [speaker001:] Check the settings in your browser and select "More Details". [speaker002:] ok [speaker001:] Any improvements to the search? [speaker002:] Bingo! It's working now. [speaker001:] That's great! [speaker002:] Thank you. [speaker001:] Can I help with anything else? [speaker002:] Nope. Have a good day. [speaker001:] Have a nice day. [speaker001:] Hello! What may I help you with? [speaker002:] I want to return my shirt that i bought because it is the wrong size, can you help? Sorry! i meant i want to return my jeans! [speaker001:] Sure! May I have your full name? [speaker002:] Rodriguez Domingo [speaker001:] Thank you! May I now have your Username, Email and Order ID? [speaker002:] email: rdomingo045@email.com [speaker001:] May I have username and order ID? [speaker002:] sure 2963806531 rdomingo045 Do you need anything else? [speaker001:] No that's all, I only just now got this information. Give me one second. Our servers may be lagging. May I have your membership level? [speaker002:] Guest [speaker001:] When was the purchase made? [speaker002:] 2019-09-14 [speaker001:] Alright you may return it! May I have your address for the label, and how would you like to return it by? [speaker002:] 2771 2nd Ave Brighton, WA 60525 I dont care about the method [speaker001:] Alright, your shipping label has been submitted. Was there anything else? [speaker002:] no thank you for your help!!! [speaker001:] Have a good one! [speaker001:] Hi [speaker002:] Hi, how can I help you? [speaker001:] i got a promo code that doesnt seem to be working [speaker002:] I am sorry about that Can I have your name? [speaker001:] Rodriguez Domingo [speaker002:] How many days ago did you get the code? [speaker001:] 5 days ago [speaker002:] Okay, What is your membership level? [speaker001:] um guest [speaker002:] I am so sorry, I cannot do anything about this issue. [speaker001:] hm ok well thats all i needed then [speaker002:] I am sorry Have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Hey, I have forgotten my passworrd. [speaker001:] Okay, let me see what I can do to help you. Can I have your full name? [speaker002:] Ok thanks Alessandro Phoenix [speaker001:] Can I have your username please? [speaker002:] I don't remember my user name either but I do have my Pin. [speaker001:] Well I need that, so we'll get your username first. [speaker002:] 395696 [speaker001:] Okay so I need your ZIP code and email. [speaker002:] 74874 I don't have my email either. [speaker001:] Do you have your phone number? [speaker002:] Yes, sorry I'm out of the house and only have limited info. 189-6978 [speaker001:] Okay, your username is aphoenix1 So we can use that to recover your password. [speaker002:] Ok thank you [speaker001:] And you gave me your PIN above correct? [speaker002:] Yes [speaker001:] So I'm going to use that to generate a new password for you, so you can get into your account and manually change the password to whatever you want. [speaker002:] Excellent thank you [speaker001:] So you new password is: 02jx4qpa2j0c Is there anything else I can do for you today? [speaker002:] Great thank you. No that's it thanks for your help. [speaker001:] Then have a nice day! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hi! I would like to manage my shipping details. You see I ordered the wrong item on accident. I would like to change the order [speaker001:] Okay. May I have your full name? [speaker002:] Chloe Zhang [speaker001:] Do you know the shipping status of your order? [speaker002:] It says in transit [speaker001:] May I have your username, email address, and order ID so I can validate your purchase? [speaker002:] cz702854 cz702854@email.com Order ID: 8239907050 [speaker001:] Thanks! What change did you want me to make to your order? [speaker002:] I would like to change the item to the Tommy Hilfiger jacket please [speaker001:] You're all set! The change has been made and the jacket will be sent out shortly. Is there anything else I can help you with? [speaker002:] Thats all. Thank you so much [speaker001:] You're welcome! Have a wonderful rest of your day. [speaker001:] Hi! How may I help? [speaker002:] Hi! I was looking at purchasing an item but it is way overpriced on your site compared to the competition. I was hoping there was something you can do about that [speaker001:] I see, may I have your full name, account ID and order ID to verify price? [speaker002:] Norman Bouchard Account ID: QUBN7YUQJM Order ID: 0424939929 [speaker001:] Thank you, one second. I'm sorry, but according to our policies our algorithm is what decides the store's price and we cannot change it based on competition. [speaker002:] isn't there something you can do? [speaker001:] There is nothing I can do to change the price in anyway. However I can provide a promo code for your next purchase for the trouble. 25PJR [speaker002:] Thanks appreciate it [speaker001:] May I help you with anything else today? [speaker002:] Thats all. Thank you [speaker001:] Have a great day! [speaker001:] Good morning, how can I help you today? [speaker002:] I want to keep my premium subscription. How do I pay for it today? [speaker001:] I can help you with that. You just want to pay your bill for your premium subscription? [speaker002:] Yes please! So that it never expires. I love your clothes! [speaker001:] Can I get your full name or Account ID? [speaker002:] Albert Sanders is my name and my ID is W5DABVXKPP [speaker001:] Thanks Albert. I have to verify your identity now. Do you have an Order ID? [speaker002:] Yes I do! It is 8309079071 [speaker001:] Thanks Albert. The yearly subscription fee is $99. How much did you want to pay today? [speaker002:] I would like to pay the full cost please! [speaker001:] Do you have a credit card number or would you like it on the card we have on file? [speaker002:] Lets use the one on file. I don't want to go find mine now. [speaker001:] Great, I've put that on the card on file. Is there anything else I can do for you today? [speaker002:] That was everything! Thank you very much. [speaker001:] Thanks Albert, enjoy your day! [speaker001:] Hey so I"m trying to figure out why I was charged an extra fee on my order Is anyone there? [speaker002:] Sure, I can try to help with that. What's your full name? [speaker001:] Great! My name is Norman Bouchard [speaker002:] Thanks. Now, can you be a bit more specific about the fee? How is it appearing on your end? As a shipping fee? Something else? [speaker001:] I'm not sure, that's what I can't figure out The jacket was $59, but there's extra fees on top of that $59 [speaker002:] I see, that's pretty strange. Let me look into it a bit more. What are your account and order IDs please? [speaker001:] My account ID is PGX68RWNYP and my order ID is 3248190829 [speaker002:] Thank you. What's your membership level Norman? [speaker001:] bronze [speaker002:] Thanks for that. It looks like some kind of processing fee that has been tacked onto orders made since the middle of March when stay-at-home orders began being issued in the U.S. [speaker001:] Oh okay, so there's no way to get that reversed then? [speaker002:] I know, given the circumstances, that no one wants to pay more for their items. But, we have to collect the extra fees to compensate our workers for hazard pay, make up for shortages along our supply chain, et c. Unfortunately, no. There's nothing I will be able to do. Is there anything else I can help you with? [speaker001:] That was it, thanks for the thorough explanation there. [speaker002:] You're so welcome. I hope you continue to do business with us. [speaker001:] Yes I will, thanks again [speaker002:] I appreciate you reaching out, and hope you have a great day. [speaker001:] I want to add an additional product to my order. [speaker002:] Welcome to AcmeBrands. How may I help? [speaker001:] I forgot to add it. [speaker002:] OK. I can help. One moment. What is your full name or account ID? [speaker001:] Sanya Afzal 3RQAVRSTMM [speaker002:] What is your order ID? [speaker001:] 4398253758 [speaker002:] What is the shipping status? [speaker001:] Order Received add Guess Jacket [speaker002:] OK. And what is your member level? [speaker001:] Gold [speaker002:] Thank you very much for being a valued gold member. I went ahead and added the Guess Jacket to your order. Anything else I can help with? [speaker001:] want to buy something but my credit card keeps being rejected [speaker002:] Hello, sounds like you need help troubleshooting. Let's see if we can fix that. [speaker001:] ok let me know what i should try [speaker002:] Please try logging out and logging back in. [speaker001:] will try this now and will let you know not working [speaker002:] Okay, have you checked to make sure the card is not expired? [speaker001:] the card is valid [speaker002:] Okay, try the card one more time, please. [speaker001:] still not working [speaker002:] Since those solutions did not work, I will make the purchase for you. I need the card number, expiration date, and the product information. [speaker001:] it is now working since I tried it again [speaker002:] Oh, okay! That is great news! Will that be all for today? [speaker001:] that is all thank yyou [speaker002:] Have a great day! [speaker001:] hello, how may i be of service [speaker002:] I need to check that an order was delivered correctly [speaker001:] if i understand correctly, you wish to check the status of a shipment? [speaker002:] yes, order 2857885644 [speaker001:] or did you want to update the shipping adress on said shipment? i apologize for the confusion, did you want to check the shipment status, or update the adress of a shipment? [speaker002:] I want to check that a Tommy Hilfiger jacket was delivered check the status [speaker001:] ok, i can help you with that first i need your full name and account id to pull up your account [speaker002:] Chloe Zhang, account id ITHDAQCFRQ [speaker001:] thank you now that i have your account verified, lets pull up the shipment for that i will need both your username and email address [speaker002:] email is chloezhang065@email.com, username: chloezhang065 [speaker001:] thanks again. it looks like there is some issue with your shipment there are a few things i can do to fix the issue would you like to change the date or adress of the shipment? [speaker002:] I want to make sure the item delivered was correct [speaker001:] the item has yet to be delievered [speaker002:] what is the item is it a Tommy Hilfiger jacket, $84? [speaker001:] yes the item has not been delivered yes it also seems to be the wrong item, i can fix that and change the item to the jacket for you now [speaker002:] can we correct it [speaker001:] I am correcting it now for you to the Tommy Hilfiger jacket, $84 [speaker002:] thank you [speaker001:] all set, your item should arrive in the expected shipping time frame with the correct jacket is there anything else i can help with today? or will that be all? [speaker002:] thats all, thanks [speaker001:] have a good one! [speaker001:] Hello, how may I help you? [speaker002:] HI, I need to change the payment info on my order. Can you assist? [speaker001:] Sure, I'd be glad too. Can I please have your full name and account number? [speaker002:] Sure Alessandro Phoenix, FSPFLAPH0H. Here is the order number 1094325594 [speaker001:] Great, Mr. Phoenix can I please have your order number? [speaker002:] 1094325594 [speaker001:] What method of payment would you like to change it to? [speaker002:] I would like to change it to paypal please BTW can you tell me what happened? I used paypal as the payment method and it said debit care on the order [speaker001:] Sorry, I've made the change back to Paypal. Is there anything else I can assist you with? [speaker002:] Thank you for the change. Question When I 1st put the order through I chose PayPal. When I looked at the order statement it said debit card, any ideas why? [speaker001:] It must have been a glitch. I've corrected it. Is there anything else I can help you with? [speaker001:] Hi, how can I help? [speaker002:] Hi, I am having a little bit of trouble because I would like to know the price of overnight shipping. [speaker001:] Sure, I will be happy to look that up for you. [speaker002:] Thank you. I appreciate it. [speaker001:] First, please let me know your full name or account ID so I may pull up your account. [speaker002:] Joyce Wu, Guest. [speaker001:] Ok, great. Nice to meet you Joyce. Do you know your membership level? [speaker002:] I'm not a member, I am a guest. [speaker001:] All right, the fee for overnight shipping is $20. [speaker002:] OK, thank you so much I need to get this year tomorrow for my friends birthday. It sounds like that's pretty reasonable. [speaker001:] No problem. We can definitely overnight it so it will arrive in time. Did you need help with anything else? [speaker002:] Well, I think that's it. [speaker001:] Ok, I hope you have a great day! Bye now [speaker001:] hi i cant get into my account [speaker002:] Hello, how may I help you today? [speaker001:] i forgot my password can you help mek [speaker002:] I can certainly help you with that. Can I please have your full name and username? [speaker001:] my name is Albert Sanders i dont know my user name i have my pin number though [speaker002:] We will need to recover your username first. Can I please have your zip code and phone number? [speaker001:] 88831 326-3812 [speaker002:] Thank you. Your username is asanders1. Due to security concerns, I am unable to recover your current password, but I can generate a new password for you. Can you please tell me your PIN number or the answer to your security question? [speaker001:] Pin Number: 337861 [speaker002:] Your new password is ghdl1evdo4 Is there anything else I can help you with today? [speaker001:] that is all thank you! [speaker002:] You are welcome. Thank you. Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] hi I signed up for the premium membership, is there a way to get an extension as it is still active? id just need a couple days to come up with the full amount [speaker001:] Can I get your full name and account ID, please? [speaker002:] Joyce Wu 3ENE8VN3EQ [speaker001:] Okay, I was able to successfully verify your account What level of membership are you? [speaker002:] bronze [speaker001:] I'm sorry, I can't offer an extension to bronze level members. Is there anything else I can help you with? [speaker002:] I see, I guess I will have to redo it when I can no that was all [speaker001:] Okay, sorry again, and have a nice day. [speaker001:] Hello. How can I assist you? [speaker002:] hello i wanted to return the item in Order ID: 5788129865. wrong size: [it's the $74 guess jacket [speaker001:] Sorry to hear that. I can help you with that though. Can I get your name as well? [speaker002:] Chloe Zhang [speaker001:] Thank you. One minute while I pull some information up. Okay Chloe. Can I get your username as well as your email? [speaker002:] Username: chloez50 Email Address: chloez50@email.com [speaker001:] Great. And when did you make this purchase? [speaker002:] 2019-09-19 [speaker001:] OK, I have the transaction but it looks like it may be past the return date. Can you tell me what your membership level is? [speaker002:] bronze [speaker001:] Unfortunately you have a 90 day return limit on your account, so I am unable to process your return. [speaker002:] okay [speaker001:] I do apologize. Was their anything else you needed help with today? [speaker002:] no, that's it. [speaker001:] Then please enjoy the rest of your day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hey I need to check the status of my order. Apparently the payment method is wrong. [speaker001:] OK. One moment. I can help with that. [speaker002:] Thanks. [speaker001:] You're welcome. May I have your full name or account ID [speaker002:] WTNKEE8RFN [speaker001:] Thanks. I have pulled up your account. May I have your full nae and order ID [speaker002:] Joyce Wu & 8267234749 [speaker001:] Thanks. I have verified your ID What is the shipping status? [speaker002:] It's "Order Received" [speaker001:] Great! What payment method would you like to use? [speaker002:] Credit [speaker001:] OK. I have made the changes and your order is updated. Anything else I can help you with, Joyce? [speaker001:] Hello, how can i help you [speaker002:] Hi so sorry to bother you. I can't seem to log into my account. I can't remember my password: [speaker001:] Id be happy to help you with that Can i get a name please. [speaker002:] Rodriguez Domingo [speaker001:] I found your account. Now Can I get your username. [speaker002:] RodstheMan2012 [speaker001:] I cannot get your old one but I can make a new password for you. I will need your pin number first [speaker002:] That sounds perfect Pin is 766729 [speaker001:] Thank you, your new password is cmbvoq1khh9 Do you need anymore help? [speaker002:] Heck yeah thanks man! And nope you got everything Thanks for being so cool! [speaker001:] Have a great day [speaker001:] The charge on my billing statement has not been reversed and i have already completed the return of the product Hello? [speaker002:] Hello, sorry for the wait. I'll check that for you. [speaker001:] Its ok [speaker002:] Can I have your full name? [speaker001:] Chloe Zhang [speaker002:] I will need your username, email, and order ID. [speaker001:] Username: chloez44 Email Address: chloez44@email.com Order ID: 6312179815 [speaker002:] How long have you been waiting for the refund to show in your account? [speaker001:] 9 days [speaker002:] I have processed the refund for you and your account should now be credited. Is there anything else you need today? [speaker001:] Okay, thank you that will be evrything for today [speaker002:] Okay, thank you and have a nice day. [speaker001:] Hi. How can I help you? [speaker002:] There's a product I'm interested in and would like to know a detail about it [speaker001:] Ok, what would you like to know? [speaker002:] There are boots by Guess for $59, what is the width of the boot, regular or wide? [speaker001:] Different boots are different sizes. The boots in general are 16 wider than the usual U.S. system [speaker002:] So would that be considered wide? [speaker001:] If you're not sure if a boot will fit you should try it on and return if there's a problem [speaker002:] Okay, thank you [speaker001:] Of course Is there anything else I can do for you today? Ok, I'll end this chat now [speaker001:] Hello, Thank you for reaching out to us today, How may I help you? [speaker002:] I feel kind of stupid. Somehow I managed to forget my username. [speaker001:] I'm sorry to hear that and no need ot be hard on yourself, it happens sometimes.Let's get your username recovered for you! [speaker002:] OK [speaker001:] Could I have your Full name first so I can pull up your account? [speaker002:] Norman Bouchard [speaker001:] Great thank you. To verify your identity I'll need a 2 of the following pieces of information. Zip code, Phone number or Email Address. [speaker002:] My zip code is 44403 And my phone number is 688-779-2770 [speaker001:] Great, everything looks good, one second while I get your username. [speaker002:] thanks [speaker001:] Alright, your username is: nbouchard1 Was there anything else I could help with today? [speaker002:] That was easy! I'll try to log in now Yup, that works [speaker001:] great! Could I assist you with anything else? [speaker002:] I think that's it for today. [speaker001:] Thank you for shopping with us Norman. Have a great day! [speaker001:] Thank you for contacting AmceBrands! How can I help you? [speaker002:] never had this problem before? I add things to my cart but they don't stay there it doesn't add [speaker001:] I'm sorry your having trouble completing your order. So the shopping cart isn't updating when you add items? [speaker002:] that's correct would like to buy but can't won't let me! [speaker001:] I understand your frustration. Could I have your name? [speaker002:] alright crystal minh silver level never had this problem cminh202 [speaker001:] Great. Crystal, could you log out of your account and try to log back in for me to see if your cart updates? [speaker002:] ok, i've tried it but I'll do it again afraid that isn't helping [speaker001:] Now that you're logged back in and on the shopping cart page, click the refresh button and let me know if it updates. [speaker002:] hmm I doubted that one but guess it did the trick! really weird already had tried that [speaker001:] Great! Is there anything else I can help you with? [speaker002:] no that's it sorry about that silly problem! [speaker001:] It's okay. No worries. I hope you enjoy the rest of your day! [speaker001:] hello, how may i be of assistance today? [speaker002:] What is your return policy? [speaker001:] To clarify, are you asking about our return policy storewide, or about a particular order or item? [speaker002:] storewide please [speaker001:] I can help you with that, may I ask with whom I am speaking today? Just a first name is fine so long as you are comfortable. It is also ok if you do not wish to share [speaker002:] Joyce Wu [speaker001:] Ok Joyce, I have an answer for you here. I will send a document, but also explain Our return policy is based on membership level [bronze, silver, gold] [speaker002:] okay i am a guest [speaker001:] gold members are allowed unlimited returns. Silver members are allowed returns on purchases going back 6 months. Lastly Bronze members are allowed reurns on all purchases within the last 90 days As a guest member, you may return any item purchased withing the last 90 days. Did you have any further question, or is there anything else I can help you with today? apologies i mistyped that guest members are allowed to refund any purchase within the last 30 days [speaker002:] okay thank you! thats all have a good day [speaker001:] thanks to you, and have a great day [speaker001:] Hello how can I help you today? [speaker002:] Hi I forgot my password [speaker001:] Okay let me see if I can help you with that You need help recovering your password is that correct? [speaker002:] Yes [speaker001:] Okay can I confirm your full name and account ID? [speaker002:] Rodriguez Domingo Pin Number: 941322 [speaker001:] I have pulled up your account. Next I will need to confirm your account username [speaker002:] Username: rd668288 [speaker001:] Okay It looks like I am unable to recover your current password. However, I can generate you a new password. [speaker002:] Thank you [speaker001:] I have generated you a new password. It is "jcuiuj7ck6g" without the quotation marks. Is there anything else I can help you with today? [speaker002:] No that's all. Thanks so much [speaker001:] Have a great day [speaker001:] Hello, how may I help you? [speaker002:] Hi! I need an refund on this item I brought. I just changed my mind and I do not want it [speaker001:] Sure thing, could I get your name, please? [speaker002:] Joyce Wu [speaker001:] Thanks, Joyce. I also need your Username, Email, and Order ID to pull up the order. [speaker002:] jw422196 jw422196@email.com 6139090068 [speaker001:] Great, now would what would you like as your refund method? Gift Card, account balance, check, or credit card? [speaker002:] credit card on file [speaker001:] Do you have your account ID? [speaker002:] 59 BJTQCCTMBI [speaker001:] And $59, got it [speaker002:] yes sorry it was 59 [speaker001:] You're all set, is there anything else I can do? [speaker002:] no thank you [speaker001:] Have a good day! [speaker001:] hello, how can I help? [speaker002:] Hi, I had a question about some Guess boots I want to buy. [speaker001:] What would you like to know? [speaker002:] Is the lace on them black or dark brown? My wife is very particular about these kinds of things and I want to make sure I get it right. [speaker001:] That makes you a perfect spouse! [speaker002:] Learned the hard way, to be honest. [speaker001:] The laces are black. I hope that works [speaker002:] Okay. Thanks! We'll see. I think it will. [speaker001:] Some of them fade a bit to brown over time [speaker002:] Okay, I'll keep that in mind. Thank you! [speaker001:] our team thinks black are more stylish is there anything else? [speaker002:] Eh, depends on who you're talking to. Like my wife, for example, lol That was all I needed. Thank you again. [speaker001:] I agree completely also, your wife is always right [speaker002:] You know it! [speaker001:] but you already knew that! bye for now [speaker001:] hi [speaker002:] Good afternoon, how can I help you today? [speaker001:] i want to upgrade my shipping to overnight [speaker002:] I can help you with this. Let me just pull up your account. Can I get your full name or Account ID? [speaker001:] Rodriguez Domingo PI7LBTPLTS [speaker002:] Thank Rodriguez. Can I have your Order ID so I can pull up the order [speaker001:] 0138162349 [speaker002:] Do you have the shipping status on this? [speaker001:] Shipping Status: In Transit [speaker002:] I'm really sorry but this has already left the facility. But it will likely arrive tomorrow! [speaker001:] ok thank you [speaker002:] Is there anything else I can help you with today? [speaker001:] no [speaker002:] Have a great day! [speaker001:] good afternoon, how can I help you? [speaker002:] Hi, I was wondering about the jeans you sell. I have very lanky legs and was wondering the length of the leg seams? [speaker001:] sure let me check [speaker002:] Okay thank you [speaker001:] ok, currently the standard of our pants is an inseam of 36 inches and an outseam of 42 inches [speaker002:] That seems pretty long but I can tailor them if I need. Thanks for the info [speaker001:] you can verify this by looking on the inside of the jeans at the back-right area. not problem! have a nice day [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] I would like to check on my shipping staatus as I have not received my package yet [speaker001:] I'm sorry to hear your package hasn't arrived yet. I'll happily look into it fir you. Could you provide me with your name please? [speaker002:] David Williams [speaker001:] Thank you David. I was able to pull up your account. Could you also provide me with your Username, Email and Order ID so I can validate the purchase? [speaker002:] davidw71, davidw71@email.com, 6168844736 [speaker001:] Great, I was able to pull up the purchase. [speaker002:] Great [speaker001:] Normally it takes a couple of days for items to arrive but it can take up to 7 days. How long have you been waiting for your order? [speaker002:] 5 days so far [speaker001:] Since only 5 days have passed I would have to suggest waiting a couple more days. If you still havent received the order feel free to contact us again and we'll gladly re-ship the order to you. [speaker002:] Ok no chance of getting it reshipped now? [speaker001:] 5 days is a little bit too early to have a reshipment sent out but if it still isnt there in a couple of days we will 100% reship the item to you immediately. [speaker002:] Ok thanks [speaker001:] No problem David. Was there anything else I could help you with? [speaker002:] That is all I needed [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hi! How may I help you today? [speaker002:] Hi, i wanted to check on a refund to see if its processed yet. I needed to add another item to it [speaker001:] Sure, I can look at that for you. What is your name? [speaker002:] Crystal Minh [speaker001:] Can I have your username, email address and order id [speaker002:] sure thing My username is crystalminh168 Email crystalminh168@email.com and order ID is 4282935999 [speaker001:] What is the new item you would like to return? [speaker002:] Its a pair of Tommy Hilfiger jeans that I bought for my dear friend sir David Williams Esp. He told me he got a new pair so I didn;t need to get them anymore. [speaker001:] how much was it? [speaker002:] the jeans were $89 I think the refund pending was $100 [speaker001:] Thank you! I have updated the refund for you. Is there anything else I can assist with? [speaker002:] Awesome thats it! [speaker001:] Great! Have a great day [speaker001:] Hi, how can I assist you today? [speaker002:] Hello, I need to check the status of my order as the delivery time is wrong and needs to be changed [speaker001:] Can I have your full name please? [speaker002:] Chloe Zhang [speaker001:] Thanks, can you be more specific about what you mean by the wrong delivery time? [speaker002:] I wanted it out for delivery for next weekend [speaker001:] Okay, were you informed about the delivery via email? [speaker002:] Yes [speaker001:] Can I have your account and order IDs please? [speaker002:] 9AGNH3CQBM, 2144462945 [speaker001:] Can I also have your username and email address? [speaker002:] 9AGNH3CQBM is my account if id [speaker001:] Do you have your username? I will also need your email address to locate your purchase. [speaker002:] chloezhang4587@email.com chloezhang4587 [speaker001:] Great, I found your order. Let me see what seems to have happened... Just a moment pleae. [speaker002:] ok [speaker001:] Did the email say you'd get the delivery earlier than this weekend? [speaker002:] Yes it did [speaker001:] Okay, thanks for that. I just checked and it look like you are still set to receive your order this weekend. Does that help? [speaker002:] yes thank you [speaker001:] Great! Can I help with anything else? [speaker002:] that is all [speaker001:] Okay. Have a great day! [speaker001:] i would like more information on a product. how wide is the collar? and does it squeeze the neck? hello? [speaker002:] Sure, what product? [speaker001:] a Guess shirt [speaker002:] Okay. All of our shirts are made to be comfortable and do not have tight collars. [speaker001:] ok [speaker002:] We actually have designs with loose collars for those who want it. You have a choice of 14", 15", or 16". Is there anything else I can help you with? [speaker001:] Hi, how can I help you? [speaker002:] Hi I want to log into my account to check on an order, but I forgot my password [speaker001:] ok, I should be able to help You just need help getting into your account correct? [speaker002:] yes please [speaker001:] Can I have your full name or Account ID please? [speaker002:] Sanya Afzal [speaker001:] Can I have your username please? [speaker002:] hm... I forgot that too [speaker001:] No problem, [speaker002:] sorry [speaker001:] it's okay, I will just need a few pieces of info to retrieve your username Can I get your Zipcode, phone number and email 2 of those is good [speaker002:] ok my phone number is 327-0725 and my zip is 45784 [speaker001:] okay your username is: safzal1 [speaker002:] thanks [speaker001:] your welcome [speaker002:] and what is my password? [speaker001:] for security reasons I can't access your old password, so I will have to generate a new one for you [speaker002:] oh ok [speaker001:] do you have your PIN? [speaker002:] yes 65978 [speaker001:] great. Here is your password: ih2olr2x3o you should be able to log in now [speaker002:] oh ok, can I change that when I log in? [speaker001:] Yes, you can change that to something easier to remember [speaker002:] ok great, thank you [speaker001:] You're welcome. Can I help with anything else? [speaker002:] I think that is everything [speaker001:] Ok, Have a good day! [speaker001:] Good afternoon. My name is Anne, how can I help you today? [speaker002:] Hi, I was wanting to change the shipping to be delivered next week, that way I won't have to pay any fees for the later date please. [speaker001:] I can definitely help you with that. May I get you name and account number? [speaker002:] Yes, it's Albert Sanders and PDR6K4IJSK [speaker001:] Thank you Mr. Sander, give me a moment to pull up your info. Do you have the order number for your transaction? [speaker002:] 5788887528 [speaker001:] So, would you like the order to be changed to exactly one week later? Or do you have specific date in mind? [speaker002:] As early as possible, that still allows me to get the shipping fee waived. [speaker001:] Ok, you are all set. Is there anything else I can help you with today? [speaker002:] No, thank you. [speaker001:] You are welcome. Have a great day! [speaker001:] Hi [speaker002:] Hello, how can i help you today [speaker001:] Something is wrong with the website everytime I search for an item 0 results are returned its kind frustrating [speaker002:] Sorry about that, for starters could you log out and log in and try again [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hi, I want to return the shoes I bought for a refund [speaker001:] Alright I can help you with this. Can I get your full name or Account ID? [speaker002:] Chloe Zhang R0CTWCFR6E [speaker001:] Thanks Chloe. Can I ask what was wrong with the shoes? [speaker002:] I bought them but then I changed my mind, they didn't match what I wanted to wear them with [speaker001:] Alright. Just to clarify, you have received the shoes already. You want to return them and get a refund? [speaker002:] Yes wait, no they didn't ship I bought them already but didn't get them [speaker001:] Thanks Chloe, that makes a big difference. Just one moment. [speaker002:] I was hoping I could reach out before they ship [speaker001:] Just one moment while I look in to this. Can I get your Username, Email address and Order ID? [speaker002:] czhang44 czhang44@email.com 7028039172 [speaker001:] Sorry Chloe, my system is a little slow. Please bear with me. [speaker002:] no problem! [speaker001:] Do you have a shipping status for this? [speaker002:] I just ordered them so I doubt they've shipped [speaker001:] If they weren't shipped yet I can just cancel them for you. You don't have an order date? [speaker002:] 2019-09-25 [speaker001:] Oh, that was a very long time ago. You didn't receive them yet? Chloe, I'm just going to go ahead and issue you a refund. How would you like the refund? [speaker002:] paypal would be great [speaker001:] I can do a gift card, paper check, credit card or add the credit to your account. [speaker002:] a credit to my account would work thank you! [speaker001:] How much was the item? [speaker002:] 79.00 [speaker001:] I've credited your account for $79.00. Is there anything else I can help you with today? [speaker002:] No, thank you! [speaker001:] Thanks Chloe. Have a great day. [speaker001:] Hi, how may I help you? [speaker002:] Hi. I returned an item but it looks like my charge hasn't been reversed yet. [speaker001:] ok, I can help with that one moment please So you returned your item, but haven't received your credit, correct? [speaker002:] Yes. I've already returned it. But the charge has not been reversed on my billing statement. [speaker001:] Can I have your full name or Account ID please? [speaker002:] David Williams [speaker001:] And what was the item you returned? [speaker002:] A Calvin Klein shirt [speaker001:] great. Can I have your Order ID please? [speaker002:] 2677384367 [speaker001:] I also need your Account ID to check your order [speaker002:] I don't know my Account ID. I have my username if that will help [speaker001:] no problem, yes your username and email will be perfect [speaker002:] davidw92 Davidw92@email.com [speaker001:] thank you How long has it been since you got the refund? [speaker002:] I've kind of lost track, I don't know when it was. [speaker001:] You don't know how many days since the refund? [speaker002:] No, I don't have that information. [speaker001:] Ok, one moment Do you know what your membership level is? are you there? [speaker002:] Sorry. Yes. I am silver. [speaker001:] okay I'm going to go ahead and process your credit now to make sure you get your money back. Your account has been credited for the item and you should be able to see it now [speaker002:] Perfect! Thanks for your help! [speaker001:] Your welcome. Can I help with anything else? [speaker002:] That was it. Thanks! [speaker001:] Have a good day [speaker001:] Hi, how can I help you? [speaker002:] I have an order already but I totally forgot to add these jeans. Can you help me? [speaker001:] Sure, can I have your full name, account AND order ID to start? [speaker002:] Absolutely. I'm Joyce Wu. My Account ID is 4TWQLIWKCK and my Order ID is: 8984329507 [speaker001:] What is your shipping status? [speaker002:] Oh. It says here that it was delivered. I must have missed it. Those silly delivery drivers keep hiding my packages so nobody will steal them off my porch. [speaker001:] Well what is your membership status? [speaker002:] I'm a Silver member. [speaker001:] What was the name of the thing you wanted to add? [speaker002:] I'd like to add Calvin Klein Jeans. [speaker001:] We cannot add to the completed old order, but I will ship you a new order out ASAP with free shipping. [speaker002:] Oh wonderful! [speaker001:] Is there anything else I may do for you today? [speaker002:] That was it. Thank you so much [speaker001:] You too, have a good one! [speaker001:] Hello! How may I help you? [speaker002:] I no longer have the phone that I used for two factor authenticating and I was trying to view my shopping history is there anyway I can regain access? [speaker001:] Of course. I will help you with this I'll be able to send a special code to your email. Is that okay? [speaker002:] yes [speaker001:] May I have your full name or account ID? [speaker002:] crystalminh848@email.com Crystal Minh [speaker001:] The link has been sent to your email! [speaker002:] thanks so much [speaker001:] Make sure you open this link on a computer that you use by yourself or with family. [speaker002:] understood [speaker001:] Is there anything else I can help you with? [speaker002:] that was all thanks [speaker001:] Have a beautiful day! [speaker001:] Hello, how can i help you today [speaker002:] Can you please tell me the outseam [leg length] of the Guess jeans for $64? Thanks. [speaker001:] The standard outseam is 42 inches. This is too long for some people but the jeans can be tailored to match your height if necessary [speaker002:] Oh, okay. thanks for the information. [speaker001:] No problem, is there anything else i can do for you [speaker001:] Hello, how can i help you today [speaker002:] I'm wondering how much overnight shipping would set me back if I was to buy a jacket [speaker001:] Overnight shipping is weight based items 5 lbs or less are 39.99. 10 lbs or less 54.99 everything else is 69.99. [speaker002:] okay, cool thanks [speaker001:] No problem, is there anything else i can do for you [speaker002:] no thanks [speaker001:] Okay, have a great day [speaker001:] Hi! How can I help you? [speaker002:] Hi there, I just bought a Tommy Hilfiger jacket, but I've decided I don't really want it. I'd like to figure out how I can be refunded for my purchase. [speaker001:] Okay, I can help you with that. What is your full name? [speaker002:] My name is Chloe Zhang. [speaker001:] Thank you, Chloe. I will also need your username, email address, and order ID, please. [speaker002:] My username is chloezhang298, my e-mail address is chloezhang298@email.com, and my order ID is 4033530317 [speaker001:] Okay, and do you see a shipping status on your order? [speaker002:] There's no shipping status yet, I just bought it a little while ago, today. [speaker001:] Okay, and last question [hopefully!]...what is your membership level? [speaker002:] It's alright, ask whatever you need to.:] It's Guest level. [speaker001:] And since you just bought it today, you have the receipt correct? [speaker002:] Yes. The amount on my billing statement is $79. [speaker001:] Perfect! We can go ahead and move forward with the refund then. [speaker002:] That works! [speaker001:] How would you like to be refunded? We can do a gift card, credit the account, paper check, or credit card. [speaker002:] A gift card would be alright. Then I can shop with you again at a later time. [speaker001:] Okay, what is the address you would like us to mail that to? [speaker002:] 2753 Lexington Ave Jacksonville, TX 84187 [speaker001:] Okay, you're all set! That will be shipped out immediately. Is there anything else I can help you with today [speaker002:] No that was all, thank you so much for your help!:] [speaker001:] You're very welcome! Have a wonderful day. [speaker001:] Hello, what can I help you with today? [speaker002:] Hello! My name is Alessandro Phoenix I can't use my promo code it keeps saying it is invalid!! I received it 2 days ago and tried to apply it. [speaker001:] I'm sorry, I can look into that for you. One moment please! [speaker002:] Ok thank you. [speaker001:] It looks like that was our fault, let me send you a new code. [speaker002:] Ah ok that must be it! [speaker001:] Here is the new code: KFK6G [speaker002:] Thank you i will use it. [speaker001:] Again, I apologize! You have a nice day [speaker001:] Hello and welcome to AcmeCorp. How can I help you today? [speaker002:] HI! I have this subscription shopping service. I wanted to check my account because I feel it has been added to my account I do not want it you see I feel it shouldn't be there in my account [speaker001:] Okay, I see. I'll be happy to help you with this. Can I have the full name on your account? [speaker002:] Thank you Joyce Wu [speaker001:] And how did you find out about his service? ^this [speaker002:] I read it in an email and wanted to find out it was a mistake [speaker001:] I am going to check our system about this issue. [speaker002:] Thank you [speaker001:] Yes, I am so sorry, the service was mistakenly added to your account. I will remove it right away. [speaker002:] Thank you I have been charged $40 Would you be able to refund it too [speaker001:] I have removed the service and since it was our error, I am going to refund you the $40 back to your account. [speaker002:] Thank you [speaker001:] Your refund has now been credited. You're welcome, is there anything else I can help you with today? [speaker002:] That is all. Thank you so much [speaker001:] Great, have a nice day! [speaker001:] Hi. How can I help you? [speaker002:] Hi! I was calling because the item I received is the wrong color. I was hoping you could help me return it [speaker001:] Ok Can you tell me your account ID, your username, your email address, and the order ID? [speaker002:] Albert Sanders Username: albertsanders458 albertsanders458@email.com Order ID: 3296711005 [speaker001:] What is your membership level? [speaker002:] Bronze [speaker001:] What was the purchase date for this item? [speaker002:] 2020-02-16 [speaker001:] Can you tell me your address This can be used to print a shipping label [speaker002:] 9440 1st Ave Baltimore, MI 59908 [speaker001:] Would you like to return it in a store, by mail, or in a drop off center? [speaker002:] mail please thank you [speaker001:] Ok. Ok the return is processing and you can print the shipping label and return the item by mail [speaker002:] Thank you [speaker001:] Is there anything else I can do for you today? [speaker002:] Thats all. You have been very helpful [speaker001:] Ok, I'll end this chat now [speaker001:] My credit card gets rejected when I try to pay online for my clothes. [speaker002:] oh im so sorry! let me help! Can you try one more time? [speaker001:] Ok, I'm doing it now. still isn't working. [speaker002:] Can you please try logging out and back in? [speaker001:] Ok, will do. It worked, It must have been a glitch or something. [speaker002:] great!! can ihelp you wtih anything else? [speaker001:] Credit cards keeps getting invalidated. [speaker002:] Thanks for choosing AcmeBrands! I'm sorry to hear. Let me take a look for you. Just to confirm, it is not expired, right? [speaker001:] its not [speaker002:] Okay. Can you try logging out and back in? [speaker001:] I just tried it, didn't work. [speaker002:] Okay. Can you try just one more time? Sometimes it will work the second time around. [speaker001:] wow, it worked this time. Thanks for the tips. [speaker002:] You're welcome! Can I help you with anything else? [speaker001:] no [speaker002:] Okay, have a great day! [speaker001:] Hi there, how can I help you? [speaker002:] Hello I would like to change a regular shipping speed to overnight [speaker001:] Sure, happy to help. Can I please start by getting your full name? [speaker002:] Joyce Wu [speaker001:] Great, thank you. Can I please have your account ID and order ID? [speaker002:] Account ID: N1I4LYYDJV Order ID: 9796964524 [speaker001:] Great. Now has the item already been shipped? [speaker002:] Not yet, still in the cart [speaker001:] Got it. Are you a gold member? [speaker002:] sadly no "Member Level: Guest" Awesome [speaker001:] No worries! I will update this. To confirm, you would like overnight delivery for tomorrow? [speaker002:] sounds good [speaker001:] Great! Is there anything else I can help with? [speaker002:] That's it...that was fast and easy. Thank you [speaker001:] No worries! Have a nice day. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi I want to return my order because it's the wrong color [speaker001:] Oh no, I would happy to help you with this. May I have your full name or account id please? [speaker002:] Sanya Afzal [speaker001:] Thank you may I please have your username, email address, and Order ID? [speaker002:] Email Address: sa476511@email.com Username: sa476511 Order ID: 9793642012 [speaker001:] Thank you Sanya and may I please have your membership level? [speaker002:] Gold [speaker001:] Great, may I please have your address since you will need to print out a shipping label for this return? [speaker002:] 7343 Circle Drive San Lima, TX 14396 [speaker001:] Thank you and how will you be returning this item? Options include by mail, in store, or drop off center. [speaker002:] Mail [speaker001:] Great, is there anything else I may help you with today? [speaker002:] that's all thanks [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] i have items in my shopping cart and i want to know before i checkout if i qualify for free shipping. [speaker001:] OK. Let me check. Where is the item being shipped to? [speaker002:] 3910 Lincoln Ave San Lima, WA 70309 [speaker001:] OK. One moment. What is your full name or account ID [speaker002:] Rodriguez Domingo [speaker001:] Thanks. I have pulled up the account. No, I am afraid it does not. Please use this link if you have any questions in the future, it may be helpful. Anything else I can help with? [speaker001:] Hi. What can I help you find today? [speaker002:] Hi, I'm trying to place an order, but I can't seem to add the item to my cart [speaker001:] Let's see what we can do to fix that for you. May I have your name please? [speaker002:] Sanya Afzal, Gold member [speaker001:] Thank you Sanya. Firstly, have you tried refreshing the page? [speaker002:] No, but I can try it now And, no, I'm still unable to add the item to my cart [speaker001:] Alright. Let's try logging out then back in to your account. That might help itupdate. [speaker002:] Okay, I'll try that. Just a moment Ah, there it goes, it's working now [speaker001:] That's great! Did you need help with anything else? [speaker002:] Okay, I think I can finish the order on my own now. Thanks for your help [speaker001:] You are welcome. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I need to make a return. [speaker001:] Glad to help. May I have your full name please? [speaker002:] Crystal Minh [speaker001:] Thanks Crystal. What is the reason for the return? [speaker002:] There is a big stain on it. [speaker001:] Got it. Can you please let me have your username, email address and Order ID to validate this purchase? [speaker002:] cminh805 cminh805@email.com 3173901680 [speaker001:] thanks. I also need your membership level to proceed further, please. [speaker002:] silve silver [speaker001:] thanks. Give me a second. When did you make the purchase, Crystal? [speaker002:] on the 13th of Decemeber [speaker001:] Great, your item can be returned. I need your address to print a shipping label for the return, please. and how would you like to process your return? [speaker002:] 2445 2nd Ave La Fayette, TX 30111 What do you mean how would I like to process it? [speaker001:] You can return the item by mail, in store or drop off center. [speaker002:] mail [speaker001:] Okay. You can go ahead to print the shipping label now and proceed with the return. [speaker002:] Great. Thanks. How long will it take to process? [speaker001:] After we return the item, it will take one day to process the return. [speaker002:] Great. Thanks [speaker001:] Sorry I mean after we get the item. [speaker002:] Oh ok. That's how I read it. [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] That's it. Thank you [speaker001:] Have a nice day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] HI.. I enrolled in the membership program but I am not sure when the payment is due. Can you help me check it? [speaker001:] Sure. One moment. You are talking about your subscription? [speaker002:] yes [speaker001:] OK. What is your full name or account ID? [speaker002:] Joyce Wu [speaker001:] Thanks, I have pulled up your account. What is your account ID nd order ID and [speaker002:] Account ID: CRRQ6JAV05 Order ID: 1912844098 [speaker001:] Thanks, I have verified your ID. Your subscriptio is active and no payment is due at this time. Anything else I can help with? [speaker002:] Ok. can you check when is it due? [speaker001:] Sure. It is due in three days. $49. Use the link provided in the future, to check whenever you need to. [speaker002:] That is great. Thank you [speaker001:] You're welcome. Anything else? [speaker001:] Hello. How may I help you today? [speaker002:] I'm looking at these Calvin Klein boots. Are the laces Brown or Black? [speaker001:] One moment while I look into this for you please. Most of our boots have blacks laces. About 90% of them. You can see on the product page what color they are. Does that answer your question? Is there anything else I can help you with? Have a great day. [speaker001:] Hello. How can I help you today? [speaker002:] Hi. My name is Chloe Zhang. My Order ID is 6407383331. On my last order of Guess jeans, there was an extra fee added and I can't figure out why. [speaker001:] Hello Chloe. Let me take a look. One moment please. Can you tell me what the fee says? Also can I have your account ID? [speaker002:] My account ID is IFRPQBYFBU. There is no reason given for the fee. [speaker001:] Ive pulled it up and looks like there was an error on our end. Let me get that fixed for you. [speaker002:] Great thank you. [speaker001:] How much was the fee for? Hello? [speaker002:] $10 [speaker001:] Alright I have issued the refund. Im sorry about that. [speaker002:] OK thanks for your help. [speaker001:] No problem. Have a great day. [speaker001:] Hello, how can I help you? [speaker002:] I am thinking about buying the Tommy Hilfiger jeans, and I was trying to find out if they shrink when you wash them. [speaker001:] Hello, they will not shrink after washing them. However, we recommend folding them inside out when you wash them in order to preserve the color and to use cold-wash. [speaker002:] Great, thank you!! [speaker001:] Is there anything else you need? [speaker002:] No, that's all. [speaker001:] Have a great day [speaker001:] Thank you for shopping with AcmeCorp! How can I help you? [speaker002:] Hi I want to know what all the membership levels are because Im thinking of buying stuff [speaker001:] What information would you like about the membership levels? We have Bronze, Silver, and Gold memberships. Anybody else is considered a guest. [speaker002:] great thank you [speaker001:] You're welcome! You have a great day [speaker001:] AcmeBrands, how may I help you? [speaker002:] Yes i'm looking at my bill, and i'm noticing that i got charged twice for my subscription payment [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Sanya Afzal and my account id is RPEP8HQEKC [speaker001:] Could I have your order id? [speaker002:] sure its 9648920098 [speaker001:] Thank you What is your membership level? [speaker002:] sliver [speaker001:] How much is the amount charged? [speaker002:] $99 [speaker001:] I can only refund up to $10 dollars, is that okay? [speaker002:] no, that not ok when i was charged twice. i would like my whole $99 please [speaker001:] I am unable to do more than that. However I can leave a message for a manager who might be able to help you. Would you like me to message the manager? [speaker002:] yes i would [speaker001:] Ok I have sent a message to the manager. He should contact you soon. [speaker002:] ok [speaker001:] Can I help you with anything else? [speaker002:] that will be all [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] The item I am trying to order is always out of stock. I'm getting annoyed with that! [speaker001:] Okay, what's the specific item? And your full name as well? [speaker002:] The order is 1508617894 and my name is Joyce Wu [speaker001:] I need the particular item that you're having issue with Joyce [speaker002:] oh it's a Calvin Klein Jacket that's 84 dollars grey color It's always out of stock [speaker001:] Okay, I'm going to write up a report so our purchasing team knows that this item has been a particular issue. [speaker002:] I'd like to be put on a waitlist or something so I don't have to deal with this again! [speaker001:] No worries, I can back order it for you easily. [speaker002:] I appreicate it [speaker001:] Do you mind if we use the credit card on file? [speaker002:] sure that is fine [speaker001:] Okay the order is in and it'll be shipped out to you the next time it's available. Is there anything else I can do for you today? [speaker002:] I'm glad That is all [speaker001:] Well then have a nice day! [speaker001:] Hi there! Welcome to AcmeBrands support. What can I help you with? [speaker002:] Hi! I was calling to check the shipping status of my order [speaker001:] Sure, I'd be happy to assist you. Was there something in particular you wanted to know about your shipment? [speaker002:] Yes. i has been 9 days and I still have not received my order [speaker001:] Ok, sorry to hear that. I can check on that for you. Can I get your full name please? [speaker002:] Rodriguez Domingo [speaker001:] Can I get your account ID and order ID as well please? [speaker002:] Account ID: FJBLNKU5KK Order ID: 5202092018 [speaker001:] Thanks, one moment while I pull that up. [speaker002:] Thank you [speaker001:] Can I get your username and e-mail address please? [speaker002:] SUre Username: rodriguezdomingo645 Email Address: rodriguezdomingo645@email.com [speaker001:] Thanks. So you said its been 9 days and you still haven't received your order, correct? [speaker002:] Thats right. I would like you to resend the order please [speaker001:] Ok, since its been over 7 days, I can go ahead and resend that for you. I apologize for the inconvenience. [speaker002:] Thank you [speaker001:] Can I get your address please? [speaker002:] 2794 Kennedy St Monterey, TX 99801 [speaker001:] Can you tell me what items were in your order so we can resend them? [speaker002:] Sure. There was a Guess shirt for $84 [speaker001:] Anything else, or just the shirt? [speaker002:] Just the shirt. Thank you [speaker001:] Ok, I went ahead and set that up to be resent. Once again sorry for the inconvenience. Can I help you with anything else today? [speaker002:] Thats all. Appreciate it Thank you [speaker001:] Not a problem, happy to have been of assistance. Have a fantastic day! [speaker001:] good afternoon, how can I help you? are you there? [speaker002:] Hello! i want to buy stuff and i am wondering if i qualify for free shipping! i really like this shirt and want to buy it [speaker001:] sure, one moment please. Ok, your purchase may qualify with free shipping if the total pre-tax cost exceeds $ 25.00. [speaker002:] it is 49! [speaker001:] Ok, so you have your order already qualified for free shipping with a shipping time of five business days [speaker002:] ok great [speaker001:] any other questions you have? sir? [speaker002:] thats all thank you! [speaker001:] not problem have a nice day [speaker001:] I want to know state of the refund. [speaker002:] Good afternoon, how can I help you? sure, would you give me your full name or account ID [speaker001:] Joyce Wu [speaker002:] additional to this would give me your order ID, email and username please [speaker001:] joycew01,joycew01@email.com,6155233266 [speaker002:] everything in order, let me check the status of your return and the payment method ok, the current status of your refund is in progress and how it started the payment of this refund was by phone. [speaker001:] ok [speaker002:] all set then Mr. joyce a pleasure to help you [speaker001:] Hi, i would like to know about the state of my refund [speaker002:] Hello, I would be happy to help you. You're just checking on the status of the refund, correct? [speaker001:] i want to check because i want to add boots to my order i want to update my refund to also include the boots [speaker002:] Do you mean you want to add boots to your order? May I have your full name or account number? [speaker001:] David Williams [speaker002:] Ok I have checked your account. May I have your email and order ID please to verify? [speaker001:] sure dwilliams295@email.com Order ID: 3763463021 [speaker002:] And what is your username? [speaker001:] dwilliams295 is it valid? [speaker002:] I have validated your purchase I need the brand and item type that you would like to add to your refund for our records. [speaker001:] tommy hilfiger boots [speaker002:] Thank you, I have recorded the item. [speaker001:] hello, are you there? [speaker002:] One moment, your refund is being processed What is your total refund amount? [speaker001:] ok, it is $84, so the total refund should be $184 [speaker002:] Your refund has been processed. Is there anything else today? [speaker001:] that's it thanks! [speaker002:] Have a good day [speaker001:] Hello! How can I help you today? [speaker002:] Hi! I am expecting a refund and wanted to check the status for the same [speaker001:] Sure I can help you with that. Are you looking for just the status, or your payment method also? [speaker002:] The payment method also please Thank you [speaker001:] Sure. To start, can I have your full name or account ID please so I can pull up your account. [speaker002:] Albert Sanders [speaker001:] Thank you Albert! Now I'll need your username, email address, and order ID so I can validate your purchase. [speaker002:] albertsanders178 albertsanders178@email.com Order ID: 3565063122 [speaker001:] Your status that was done over chat is in progress. You should be seeing it soon I apologize for the delay. [speaker002:] Would you know how soon can I expect it? [speaker001:] Once it's in progress it typically takes a day or two. Is there anything else I can help you with today? [speaker002:] That is all. Thank you for the information [speaker001:] Of course! I hope you have a great day! [speaker001:] Wecome, how can I help you? [speaker002:] Hi there! I totally forgot to add something to my cart before. Can you help me add it to my order? [speaker001:] sure. what is your name? [speaker002:] It's Rodriguez Domingo [speaker001:] Hi there! What would you like to add to your order? [speaker002:] It's this awesome Guess Shirt that on for $79 It's for my brother, he will love it [speaker001:] Cool. Let mecheck on the satus of that order. I need you account & order ID please [speaker002:] Order ID: 7624060149 [speaker001:] sheesh think I need some coffee! Sorry for typos! [speaker002:] Account ID: MFCJC3VCNU No worries at all, I need some too! [speaker001:] coffe is the greatest! OK, what is the shipping status of the order? [speaker002:] It says that it is In Transit [speaker001:] and are you one of our members, sir? [speaker002:] I am a Guest level member right now [speaker001:] Oh I see. t is too late for me to add to that order, I am afraid. Even if I had had a liter of coffee! [speaker002:] Oh, ok. That's no problem. I will head back to the website and order it there. Thanks for trying to help! [speaker001:] I would need to be able to turn back time Thanks for your understanding! [speaker002:] I can totally understand that for sure! Hope you get that coffee soon [speaker001:] you are my favorite customer today! Have a good one! [speaker001:] Hello, how may I help you today? [speaker002:] I'm trying to do too many things at once and can't remember my username. Want to check my purchase history so I can get something similar but not the same as I gave my son last yers. Opps. Last word should be 'year' [speaker001:] No problem, I'd be happy to help you recover it. Can you send me your full name or account ID? [speaker002:] My name is David Williams. I'm contacting you because I forgot my username. [speaker001:] Thank you, and for sure, the account ID is just a unique number that identifies someone's account and is different from their username. To get your username, I'll just need a few pieces of identifying information. Can you give me 2 of the following 3 Sorry, my message got cut off. I'll need 2 of these 3: zip code, email address, and phone number. [speaker002:] Zip code is 93643. Email is dwilliams. Phone is 335-4838991@email.com. Phone is Opps. That is garbled. Phone is 335-4838. Email is dwilliams991@email.com [speaker001:] Thank you, everything went through that time. Your username is: dwilliams1. Is there anything else you need help with today? [speaker002:] Can you hold just one minute to make sure I get in and find my history? [speaker001:] For sure, let me know if you run into any problems. [speaker002:] Actually I'm in already and see the history. [speaker001:] Glad to hear it! Anything else I can help with? [speaker002:] No thank you. You have been most helpful. [speaker001:] No problem, enjoy the rest of your day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi I have a question about my account. [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Albert Sanders [speaker001:] Thank you, Albert! What may I assist you with today? [speaker002:] I returned an item over two months ago and I still don't see the refund in my account. Can you help? [speaker001:] I'm so sorry for the inconvenience! To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] alberts3 alberts3@email.com 3532934701 [speaker001:] Thank you, Albert. To confirm, you've been waiting on your refund for 60 days now? [speaker002:] yes [speaker001:] May I get your membership level, please? [speaker002:] gold [speaker001:] I'm so sorry for that inconvenience. I will go ahead and process your credit right now. Is there anything more I may help you with today? [speaker002:] great thanks that's it [speaker001:] You're very welcome! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Welcome to AcmeBrands! How can I help you? [speaker002:] I want to know state of refund [speaker001:] What is your name please? [speaker002:] Name: Joseph Banter Phone Number: 704-5471 Member Level: Gold Email Address: josephbanter363@email.com Username: josephbanter363 [speaker001:] Let me find the order in our system [speaker002:] Purchase Date: 2020-02-13 Order ID: 2744326436 Payment Method: PayPal Address: 1928 Primrose Ave San Mateo, MI 59623 In Original Packaging: Yes Product: Jacket Brand: Tommy Hilfiger Amount: $84 Thanks 😊 [speaker001:] Yes, your refund is in progress [speaker002:] Ok thank you [speaker001:] I see that you used a chat to start this process [speaker002:] Did I? [speaker001:] Does this all seem OK with you? [speaker002:] Ok I don't need to chit chat. I got my answer. I gotta go Yes it's okay! I prefer online chat?? Hello? [speaker001:] sorry is that all? OK, my system glitsched there thanks for contacting us! [speaker001:] Hello, thank you for contacting AcmeCorp today. How may I help you? [speaker002:] Hi, I'm hoping to place an order, but I can't seem to add any items to my cart. Can you help with this? [speaker001:] I'm sorry you're having issues with adding items to your cart. Let's try a few things to see if we can't do a few things to see if we can get it fixed. First could you try refreshing the page and seeing if adding an Item starts to work? [speaker002:] Okay, I'll try refreshing. No, I'm still having the same problem. [speaker001:] Alright let's try something else. Could you try logging in and out of your account for me to see if it clears anything up? [speaker002:] Okay, I'll try that. Just a second. Ah, that seems to have done the trick. Thanks, my cart is updating now [speaker001:] Awesome, I'm glad we were able to get it working again. Was there anything else I could help you with today? [speaker002:] No, that was everything. Thanks for your help [speaker001:] No problem! Thank you for shopping with us. Have a wonderful day! [speaker001:] Hello. How may I help you today? [speaker002:] I seem to have forgotten my username I noticed when trying to view my shopping history [speaker001:] I can help you recover that. May I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] Can I have your zip, phone number, and email for verification please? Hello? [speaker002:] 94996 330-7832 rd676481@email.com [speaker001:] Thank you very much. Your username is rdomingo1 Anything else I can help you with? [speaker002:] thats all thanks so much [speaker001:] Great have a nice day. [speaker001:] Hi! Thank you for contacting us today. How may I help you? [speaker002:] Hi I completed a return but the charge on my billing statement hasn't been removed [speaker001:] I will be glad to look into that for you What is your full name? [speaker002:] chloe zhang [speaker001:] Thank you do you have your account id and order id also [speaker002:] yes my order id is 0473636191 [speaker001:] do you have your account id [speaker002:] yes it's 339928 [speaker001:] Thank you. Your account has been verified. Do you remember what you returned [speaker002:] yes it was a michael kors shirt [speaker001:] How long ago did you refund it [speaker002:] hm maybe 2 weeks great [speaker001:] Thank you for all the information. Since it has been past 7 days, I was able to reprocess the credit to your account Is there anything else I can assist you with? [speaker002:] ok No, that's it [speaker001:] Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I have placed an order and am trying to use a promo code but it keeps saying that the code is invalid, can you help me with this please? [speaker001:] I see, let me look into this issue. [speaker002:] Thank you [speaker001:] Can I get your name or account ID please? [speaker002:] Rodriguez Domingo [speaker001:] Most promotions only last for seven days, do you know how long ago this code was issued? [speaker002:] Oh I see, I received the promo 9 days ago Is there any way to extend the code for me? [speaker001:] That must be the problem. Let me see about that. [speaker002:] I would appreciate that [speaker001:] Could I ask your membership level with us, Mr. Domingo? [speaker002:] It is the Bronze level [speaker001:] We'll be happy to make a new promo code for you, as you are a valued customer. [speaker002:] Thank you so much [speaker001:] Your code is: FM579 Can I help out with anything else today? [speaker002:] Thanks again, have a good day [speaker001:] Have a great day. [speaker001:] hello! [speaker002:] Hi, How may I help you today? [speaker001:] how can I help you? [speaker002:] Oops, sorry, brain fart [speaker001:] hehe no problem! [speaker002:] I thought I was at work that's what happens when you're stuck at home [speaker001:] True! Was there something I can assist you with? [speaker002:] so anyway, the reason I called into Acme...I have a premium subscription there, but I'm having trouble with money lately is there any way that I can get an extension on the bill? [speaker001:] Sure, I'd be happy to help with that. May I have your name please? [speaker002:] Of course, it's Crystal Minh [speaker001:] Thanks, I'll need your account ID and order ID too please. [speaker002:] MHDFIYQ73C 6845439765 [speaker001:] Thanks so much, can you tell me your membership level? [speaker002:] Bronze [speaker001:] I apologize but unfortunately we cannot offer an extension for that membership level. Did you have any other questions for me today? [speaker002:] oh, I'm sorry to hear that [speaker001:] yeah, I'm sorry, wish I could help [speaker002:] is there anything else you can do? I can pay this bill, and I want to, I just need more time [speaker001:] I can escalate to my manager, I'll I'd need is your phone number and they'll call you back [speaker002:] okay, thanks 628-7056 [speaker001:] Done, you can expect to hear from them shortly. Anything else I can help you with? [speaker002:] No, I think I'll just wait to hear back Thanks for your help [speaker001:] you're welcome, have a great day and good luck! [speaker001:] Hi, how can I help you? [speaker002:] For some reason my credit card won't go through when I try to make a purchase. [speaker001:] Can you try re-entering the information? What is the expiration date on the card? [speaker002:] Still nothing, I've already tried entering it 10 times. My expiration date is 1221 [speaker001:] Can you log out of our website and log back in? [speaker002:] Nope. It still won't take my card. [speaker001:] If that does not work I can try to process your order on my end. [speaker002:] That'd be great! [speaker001:] I will need your credit card number, [speaker002:] Can you just user what's on file for me? [speaker001:] and the item you wish to purchase [speaker002:] I'm trying to buy a pair of Calvin Klein boots. [speaker001:] Ok, you will receive a confirmation soon. [speaker002:] Sounds good. [speaker001:] If there are any more issues, please contact us again. Is there anything else I can do for you? [speaker002:] I will. Have a nice day. That's all. [speaker001:] Goodbye. [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hi! I need to return an item [speaker001:] I can look in to that for you. May I ask what was wrong with the item? [speaker002:] I'm simply not liking it much. I looks so different form the picture they put on the description [speaker001:] No problem, just to verify, you have already received the item and you want to return it? [speaker002:] Actually, the item is not shipped yet [speaker001:] Ok, then this will be a refund. can I get your full name or account ID? [speaker002:] Norman Bouchard, and the id is EPFRFWVQE7 [speaker001:] Thanks Norman. I pulled up your account and need to validate the purchase. Do you have your username, email address and Order ID? [speaker002:] Sure, user name is normanbouchard195, email is normanbouchard195@email.com, and the order id is 7800407924 [speaker001:] I was able to validate your purchase. How would you like your refund? [speaker002:] I'd like it to be refunded to me credit card. thanks [speaker001:] What was the cost of the item Norman? [speaker002:] It was 79 bucks [speaker001:] Alright, I have credited your card for $79. Is there anything else I can help you with today? [speaker002:] I really appreciate it. Thank you and have a great day. [speaker001:] Thanks, you too! [speaker001:] Hi I need to know how to wash this product. Product: jacket Brand: Michael Kors [speaker002:] Hi! Sure, let me look that up for you. This jacket can be washed in the washer and dried in your dryer at home. You should keep the heat on low to avoid item shrinkage. Is there anything else I can help you with? [speaker001:] O.k. great. that's all I needed [speaker002:] Okay, have a great day! [speaker001:] Good morning, how can I help you today? [speaker002:] Hi, I have the premium subscription but i was charged twice this month for it. [speaker001:] Oh no, lets look in to this issue. Can I get your full name or Account ID? [speaker002:] Rodriguez Domingo [speaker001:] Thanks Rodriguez. I will just pull up your account. Just to verify, there was a problem with your bill and you were charged twice for your subscription? [speaker002:] yes [speaker001:] To verify your identity can I please get your Account ID and Order ID? [speaker002:] Account ID: KF7KZDKQ6P Order ID: 4763102935 [speaker001:] Thanks Rodriguez. Can I get your membership level? [speaker002:] bronze [speaker001:] One moment while I look in to this for you. It looks like the company made a mistake Rodriguez. I'm sorry about that. How much were your charged and I will credit your account. [speaker002:] 100 [speaker001:] I have made that refund for you. Again, I apologize for the mistake. [speaker002:] great thanks [speaker001:] Is there anything else I can do for you today? [speaker002:] nope that's all [speaker001:] Thanks, you have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi. I have some stuff in my cart but I want to know if I can get free shipping. [speaker001:] Sure, I can check for you. The items in your cart qualify for free shipping with a shipping time of five business days if the total pre-tax cost exceeds $25.00. Otherwise, there is a flat shipping fee of $4.99 for the entire cart. If you need your items to arrive sooner, you m If you need your items to arrive sooner, you may request overnight shipping, which has a weight-based pricing system. [speaker002:] ok, it's way over 25 so that's great! [speaker001:] Is there anything else I can do for you? [speaker002:] no that's it, thanks [speaker001:] Have a great day, enjoy your purchases! [speaker001:] How can I help you? [speaker002:] Hi there! I want to check up on the status of my subscription. It looks like it got removed from my account, but I still want it! [speaker001:] Sorry to hear that. Did you receive an email? [speaker002:] Mmmm, it heard about it on the news. [speaker001:] Can I please have your name? [speaker002:] Norman Bouchard [speaker001:] I am going to check the system for you now. [speaker002:] Great! [speaker001:] I see you are correct and our system made an error on your account. I'm going to get this fixed right way. [speaker002:] Whew! That's a relief! [speaker001:] Can you see that I've fixed it? [speaker002:] Looks like it, yes! Thanks so much for your help. [speaker001:] You're welcome. Is there anything else I can help you with? [speaker001:] hello, how can i help you [speaker002:] Hello, I'm checking to see what's taking so long with my order Been on the look out for this and it's been 9 days already [speaker001:] are you waiting for it to arrive? [speaker002:] I am [speaker001:] It sounds like it may be missing I will try to help you with this. Can i get a name [speaker002:] What is the status on this order I didnt expect the wait Crystal Minh [speaker001:] Now i need to validate your purchase. I need your username, email and order id [speaker002:] HOHWOJEA8N cm454712@email.com Username sb cm454712 [speaker001:] I will be able to send a new order to you It seems your old one was lost Can i get your address. [speaker002:] ok 1209 Brushwick Dr Brighton, NY 60550 lost huh? [speaker001:] What item did you order? [speaker002:] I wonder how I would know that had I not checked today, not cool [speaker001:] I appologize. An expected order is suppose to take 7 days. [speaker002:] The michael K jeans for $49 [speaker001:] Anymore more is deemed lost. Okay Your order should be sent out now. Do you need anything else? [speaker002:] I hope so No thats it [speaker001:] Okay have a great day! [speaker001:] Hello, how are you doing today? [speaker002:] Hi, is there an issue with the website right now? it's really slow [speaker001:] I can help you try a few solutions to see if they help. [speaker002:] alright:] [speaker001:] First, you can try logging out and signing back in. [speaker002:] ok let's see nope still slow [speaker001:] Do other websites seem to be running faster than ours? [speaker002:] all others [speaker001:] Ok, next you can try closing all the other tabs in your browser and programs that are running in the background. [speaker002:] ok let's see ah ok, closed something in background and it's a bit faster now thanks, weird [speaker001:] Great! I'm glad it's running faster now, is there anything else I can help with today? [speaker002:] that will be all, thanks [speaker001:] You're welcome! [speaker001:] Hi! How may I help you today? [speaker002:] Hi! I was trying to see my shopping history online. I could not access the account as I forgot the password I was hoping you could help me access the account [speaker001:] Ok, I can assist with tath that Can I have your name? [speaker002:] Alessandro Phoenix [speaker001:] Can I have your username? [speaker002:] I do not remember. I have the PIN number though Would that work? [speaker001:] Sure what is the pin [speaker002:] 563051 [speaker001:] I will also need your email address and phone number [speaker002:] 815-6522 [speaker001:] do you have your email address? [speaker002:] No. Am sorry [speaker001:] That is ok. What is your zip code [speaker002:] 84581 [speaker001:] Your username is aphoenix1 [speaker002:] Thank you [speaker001:] your password is 1fdfcqf26dt [speaker002:] Appreciate it [speaker001:] No problem. Do you have any other questions today? [speaker002:] Thats all. Thanks for your help [speaker001:] You're Welcome! Have a great day [speaker001:] Hi, how can I help you? [speaker002:] Hi. I accidentally ordered wrong size [speaker001:] May I have your full name or your account ID? [speaker002:] My son needs next size up Norman Bouchard [speaker001:] And can I get your username, your e-mail address, and the order ID? [speaker002:] 9762436647 normanbouchard878@email.com normanbouchard878 [speaker001:] What is your membership level? [speaker002:] Bronze [speaker001:] Do you have a receipt or is the item still in the original packaging? [speaker002:] yes [speaker001:] Can I have your address so I can create a shipping label? And how would you like to return the item: mail, store, or at a drop-off center? [speaker002:] mail 2134 2nd Ave Newark, MI 92363 [speaker001:] The return is processing and we will send you a email with a shipping label to print for returns. [speaker002:] Ty have great day [speaker001:] Is there anything else I can do for you? Have a great day. [speaker001:] Hello, how can i help you [speaker002:] Hi. My name is Norman Bouchard. I need some help because I'm trying to use a promo code and it keeps saying it's invalid. [speaker001:] I will be happy to help you with this issue. Can i get a name please. [speaker002:] I gave you that already. [speaker001:] Oops i see it now [speaker002:] My username is normanbouchard032 and email is normanbouchard032@email.com if that helps. [speaker001:] When was the code issued? [speaker002:] I received the code 9 days ago. [speaker001:] I will see with the system if this is a valid error. It says no this is not an error on our end. What is your membership level [speaker002:] bronze [speaker001:] Okay, the problem is your promo expired 2 days ago. However since you are bronze I can make you a new one. New promo: LYGO4 Would you need anymore help? [speaker002:] Great thank you! That is it for today. [speaker001:] Have a great day. [speaker001:] Hi there, and thanks for contacting AcmeBrands! What can I do for you? [speaker002:] Hi! I was trying to view my sopping history online but I cannot access my account. I forgot my username and cannot log into my account [speaker001:] No problem, happy to help you recover that. Can you please tell me your full name or account ID? [speaker002:] Albert Sanders [speaker001:] Thanks Albert, I've pulled up your account! [speaker002:] I do not have the account id handy. I apoligise [speaker001:] Can you please verify your phone number and Zip code for me? No problem, it's not necessary. [speaker002:] 995-7599 90473 [speaker001:] I've verified your identity, so I can give you your username now: asanders1 Can I help you with anything else today? [speaker002:] Thank you thats all. Thanks [speaker001:] You're welcome, have a nice day! [speaker001:] Hi, how are you doing today? [speaker002:] I'm good thank you! [speaker001:] What can I help you with? [speaker002:] Can you check my order. Am I getting Guess boots?g Is the guess boots being delivered to my house 7550564968 My name is Alessandro Phoenix [speaker001:] Sure, can I also have your account ID please? [speaker002:] 2SQYOJGKAN [speaker001:] Did you receive an email stating something was wrong with this shipment? [speaker002:] Yes [speaker001:] It looks like the email was incorrect, I apologize. The order will arrive at your house shortly. Is there anything else I can help you with? [speaker002:] I will get guess boots? [speaker001:] Correct [speaker002:] Ok thank you! [speaker001:] You're welcome, have a great day! [speaker001:] Hello, how may I help you? [speaker002:] I want to change the name on my account There is supposed to be only one n in Minh [speaker001:] OK, can I get your full name or Account ID? [speaker002:] Crystal Minh [speaker001:] OK, One moment, please. I need to verify your identity. Can I get your username, Zip Code, phone number, or email address? [speaker002:] username: cminh719 So that is how it will now show up on my account? [speaker001:] Thanks, I need two more bits of information, like Zip Code, password, email address, or an order ID of a previous purchase. [speaker002:] Order ID: 1741161718, zip 3337 [speaker001:] Thanks, and to verify, you want to change your name to Crystal Minh, correct? [speaker002:] yes please Thanks! [speaker001:] OK, I have updated that. Is there anything else you need? [speaker002:] nope, that's it [speaker001:] OK, Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi. My name is Sanya Afzal. I would like to view my shopping history, but I seem to have forgotten my password. Can you help? [speaker001:] Sure. Let me help you with that. Could I have your username? [speaker002:] Yes. My username is sanyaafzal293. [speaker001:] Could I have your pin or would you like to answer your security question? [speaker002:] My security answer is Livingston. [speaker001:] I cannot retrieve the old password, but I generated a new password for you. Your new password is xqiczstvwp You should be able to access your account now. [speaker002:] Ok great. Thank you. [speaker001:] Can I help you with anything else? [speaker002:] No. [speaker001:] Have a good day. [speaker001:] Hello, how can i help you today [speaker002:] What day does the annual sale end? I'm thinking of buying some jeans, but I can't until my paycheck comes in. [speaker001:] The annual sale ends on January 31st. [speaker002:] Okay, I get paid on the 30th, so I should be able to make it by then. Thanks! [speaker001:] Okay great, hope you enjoy the products. Is there anything else i can do for you? [speaker002:] Hopefully they're not all sold out by then, lol [speaker001:] They shouldn't be [speaker002:] Nah, I'm good. Thanks for the help. Have a good one. [speaker001:] You too [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi there, I made a return recently, and I'm still seeing here that on my billing statement, it hasn't been reversed yet. I wanted to check and see why. [speaker001:] I would happy to look into this for you. Have you already returned the item? [speaker002:] Yes. It has already been returned. [speaker001:] May I have your full name or account id please? [speaker002:] Sure. My name is Joyce Wu. I have an order ID and username, but I can't seem to find my account ID, would you prefer one of those? [speaker001:] Thank you Joyce I need both your order id, username, and email address? [speaker002:] Sure. Coming right up. My order ID is 0201790095. My username is jw178664. My e-mail address is jw178664@email.com [speaker001:] Thank you, how many days have you waited for your refund? [speaker002:] It's been about 4 days now but the charge still hasn't been reversed yet. [speaker001:] May I have your membership level please? [speaker002:] It's Gold. [speaker001:] Great. I am to give the credit, how much was the refund? [speaker002:] The jacket I purchased was $64. [speaker001:] I went ahead and credited the refund back to you. Is there anything else I can do for you today? [speaker002:] No that's all, but thank you very much! [speaker001:] You are welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello How can I help you? [speaker002:] Hey I need my order ASAP! Can I upgrade my shipping time [speaker001:] I will be glad to help you with that Could I have your fullname or account id? [speaker002:] Rodriguez Domingo [speaker001:] Has the order been shipped yet? [speaker002:] I don't believe so I haven't been given any tracking. [speaker001:] Ok [speaker002:] The shipping status is order recieved [speaker001:] Could I have your account id and order id [speaker002:] account id: 9XEBQJDRWU order id: 1363428243 [speaker001:] When would you like the order delivered? [speaker002:] is next day available? [speaker001:] Yes [speaker002:] how much? If you aren't able to see, then I'll just take next day. [speaker001:] Ok. Is there anything else I can help you with [speaker002:] Nope. that's it. Thanks for the help and have a nice day. [speaker001:] You too Goodbye [speaker001:] Thanks for choosing AcmeBrands! What can I do for you today? [speaker002:] Is there anyway to stop a shipment? I just realized I ordered the incorrect item. Thanks. [speaker001:] Let me see what I can do. What is your full name, please? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. While I pull up your account, can you please tell me your order ID and account ID? [speaker002:] Order ID: 6268869747 Account ID: VBDZWB3G82 [speaker001:] Got it, thank you! What is the shipping status of your order? [speaker002:] Shoot, in transit. [speaker001:] Well, let's see if we can still help you. What is your membership level? [speaker002:] silver [speaker001:] Well, I have good news for you, Sanya! We trust our members, and since you are a silver member, I can process your refund now. You will still have to return the item after it arrives, but we can do the refund now. [speaker002:] Thank you! Much appreciated. [speaker001:] What is the cost of the item? [speaker002:] $59 [speaker001:] Done! You should see the credit back to your account shortly. After the item arrives, please get back in touch, and we'll set up an easy return for you. For now, though, can I help you with anything else? [speaker002:] That is great, thanks, all good [speaker001:] You're welcome, have a nice day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Yes i would like to know how i can become a premium member i was thinking about order somethings [speaker001:] Hello! I'm glad to help you with that. May I get your full name, please? [speaker002:] Albert Sanders [speaker001:] And Albert, you were wondering how you would qualify to become a member? [speaker002:] yes [speaker001:] Sure thing! Memberships are not purchased directly; rather they are earned through your purchases. Bronze membership is for those who make $500+ in purchases over the span of a year. Silver membership is for $1000+ in purchases, and Gold membership is for those who purchase $2000+ throughout the year. [speaker002:] what about Gold? [speaker001:] As mentioned, Gold memberships are given to those who purchase at least $2000 throughout the year. Is there anything more I may help you with today? [speaker002:] okay great, thank you, That will be al all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you today? [speaker002:] I would like to confirm my shipping address because i got an email stating otherwise [speaker001:] Glad to help. May I have your full name please? [speaker002:] Sanya Afzal [speaker001:] thanks Sanya. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] ASTCCXWP2U and 1267923974 [speaker001:] Perfect.. Next I need to verify your purchase. Can you please let me have your username, email address and Order ID to validate this purchase? [speaker002:] username is sa871817. email is sa871817@email.com and order id is 1267923974 [speaker001:] Perfect. the system shows that your order looks as expected. the email you got was incorrect. Just ignore it. [speaker002:] okay, great! thank you [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] that will be all [speaker001:] Have a nice day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hello can you check the shipping address on order 0645184912? worried that it's going to the wrong address [speaker001:] Yes, I can check on that for you. Can you provide me with your name and account ID? [speaker002:] sure. My name is Alessandro Phoenix Account ID: UQPB1D0QKX [speaker001:] Thank you. Which order ID are you concerned about? [speaker002:] order 0645184912 [speaker001:] Thank you. Please verify the username and email address on your order. [speaker002:] ap871309@email.com username is ap871309 [speaker001:] Alright, and you just need to know if the shipping address is correct on the order? [speaker002:] correct [speaker001:] I've looked over your order and it appears to be correct. It lists the shipping address currently on your account, with no errors. I'm sorry if you were notified with incorrect information. [speaker002:] can you confirm what address it's going to? [speaker001:] 4567 Applewood Drive, Shreveport, IL 68542 [speaker002:] Can you check again? That might be an old address. it should be 6530 1st Ave Brighton, NY 19388 [speaker001:] Sure and I can update it for you as well. [speaker002:] thank you! [speaker001:] You're welcome. I've update the shipping address to 6530 1st Ave Brighton, NY 19388. Is there anything else I can help with? [speaker002:] that is it! [speaker001:] Great! Enjoy the rest of your day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi! Chloe Zhang here. I forgot my username to log into my account. Can you help? [speaker001:] Yes I can. Can I have your ZIP and email? [speaker002:] 99948 I don't know which email address I used, sorry [speaker001:] Then can I have your phone number? [speaker002:] 710-9578 [speaker001:] Okay, your username is czhang1 [speaker002:] Oh! That's easy. [speaker001:] Is there anything else I can do for you today? [speaker002:] I'm good, thanks! [speaker001:] Then have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] hello i want to know what happens if re late on a subscription payment because i thinking of buying stuff. [speaker001:] Ok, one moment please. Would you like to know the policy for late payment on subscriptions? [speaker002:] yes [speaker001:] There is a late fee if you are late on a subscription payment. The fee is $2 per day for each day past the monthly due date. If you are a Gold or a Silver member, you are given a grace period of 5 late days per month, during which late fee will not be applied. Have I answered your question? [speaker002:] ok thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] nothing thanks [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] can you check the status of my order because the payment method looks to be wrong? [speaker001:] Sure, one moment please. Can you please tell me your full name, account ID, and order ID? [speaker002:] Order ID: 3263542057 Name: David Williams Account ID: 5SUJMTWWAG [speaker001:] Thank you. Can you please tell me the shipping status of your order? [speaker002:] oyr for delivery out for delivery [speaker001:] Because the order is already out for delivery, I am unable to change your payment method for this order. [speaker002:] okay then [speaker001:] However, I can still change your payment method for future orders. Would you like to change your payment method? [speaker002:] no [speaker001:] Is there anything else I can help you with today? [speaker002:] no [speaker001:] Thank you. Have a great day! [speaker002:] bye are we done? [speaker001:] Yes Bye [speaker001:] Hello. How can i help you today? [speaker002:] My order is supposed to be here tomorrow afternoon, but I just got an email showing something different. Is it still coming tomorrow afternoon? [speaker001:] Let's look into that for you just one moment please [speaker002:] ok [speaker001:] Can I get your full name and account ID please? [speaker002:] Albert Sanders 5ybx4jo27q [speaker001:] Great and what is the order ID? [speaker002:] 0476333300 [speaker001:] Alright and then I will need your username, and email address. [speaker002:] asanders317 asanders317@email.com [speaker001:] Okay I've looked into it and it looks like the email you received was incorrect the item is still due to arrive tomorrow afternoon. [speaker002:] Great [speaker001:] Is there anything else I can do for you today? [speaker002:] No, thank you [speaker001:] Thanks and have a great day! [speaker001:] hi how can i help you [speaker002:] I am thinking about buying some trousers, but I am not sure of the fit. Can I return them if they are not what i need? [speaker001:] sure let me check. depends on your membership level, what is your membership? [speaker002:] Bronze [speaker001:] Bronze members are allowed returns for purchases made in the last 90 days. [speaker002:] Is this true even if I buy them on sale? [speaker001:] yes, that;'s true! [speaker002:] Okay great. Do you include a shipping label? [speaker001:] you can come back here and i can send you one if you need it [speaker002:] Do I need to get an authorization number to send something back? [speaker001:] nope, youre good [speaker002:] Great. I think that is all I needed to know. Now I can go back to my shopping. Thanks for your help Have a good day. [speaker001:] have a good day! [speaker001:] Hello, thanks for contacting AcmeBrands, how can I help? [speaker002:] I want to check on my subscription status [speaker001:] What exactly would you like to know about your subscription? [speaker002:] I want to make sure I'm still subscribed My account ID is zdwxvnk0AE [speaker001:] OK I would be happy to help you with that. First, I need your full name, please [speaker002:] I'm Albert Sanders [speaker001:] Account ID also works, thanks. do you have an order in progress Mr Sanders? [speaker002:] no, I want to know when my annual fee is due Oh wait, my wife said she has an order on this account, the ID 0829433571 [speaker001:] OK, the system tells me that your subscription is due today. THere is an amount of $14 owing. [speaker002:] OK, I'll go ahead and pay that today then [speaker001:] Ok! Is there anything else that I can do for you today? [speaker002:] can you take my payment? [speaker001:] I should let you know that in the future you are able to look this up for yourself using this link: [speaker002:] OK, so my order 0829433571 is covered under my gold plan? [speaker001:] Yes, shall we go ahead and make a payment? [speaker002:] yes [speaker001:] Yes, but best to update the subscription asap [speaker002:] OK, nevermind, I'll just pay it on the app [speaker001:] do you have a cc number? Or should I use the one on your account? [speaker002:] use the account [speaker001:] will do, just one moment pls [speaker002:] Thanks, that's all I need [speaker001:] You are all set! Is there anything else? [speaker002:] no, thanks [speaker001:] great, have a wonderful day, thanks for being our member [speaker001:] Hello, how may I help you? [speaker002:] Hello. I just got thrown out of my parents house and now am living with my cousin. I have an order coming. [speaker001:] You want to change the address for that order? [speaker002:] Yes please. [speaker001:] I'd be happy to help with that, could I have your full name, please? [speaker002:] Norman Bouchard [speaker001:] Thanks, Norman. Sorry to hear about your recent change in living situation. I'll need the shipping status of the order. [speaker002:] Thanks. You'd think they'd never seen someone shooting up drugs before. Okay the address is 6546 2nd Ave, Newark TX, 85412 [speaker001:] Thanks. I also need the status of your order. [speaker002:] Oh it says In Transit [speaker001:] Okay, it's not too late to change the address. Just to confirm your identity I'll need your Username, Email, and Order ID. [speaker002:] Account ID: YNNM41HZL0 Username: nbouchard059 Order ID: 0880225164 [speaker001:] Do you know the email associated with the account? [speaker002:] nbouchard059@email.com [speaker001:] Thank you, I'll just go ahead and update the address. [speaker002:] Great, thanks! [speaker001:] The address has been changed to 6546 2nd Ave, Newark TX, 85412. Is there anything else I can do for you? [speaker002:] That's all, thanks! [speaker001:] Have a good day! [speaker001:] Hello [speaker002:] Thank you for being a customer of AcmeBrands! How may I help you? [speaker001:] I want more information about some jeans pants [speaker002:] Sure! What would you like to know? Did I lose you? I'm ready to answer any questions you have. [speaker001:] Im here sorry [speaker002:] No problem! [speaker001:] I would like to know more about the materials and the guarantee of the product [speaker002:] What brand and style were you looking at? [speaker001:] Calvin Klein and dark blue jeans [speaker002:] The jeans are high quality denim that you should not clean too frequently, maybe once a week. This will preserve the saturation of the color. [speaker001:] Oh I see, they sound like they will last for a long time. [speaker002:] They should if they are taken care of properly. [speaker001:] I guess I have enough information to take the purchase now [speaker002:] Okay. Please let us know if you need anything else. [speaker001:] Hello, what can I help you with today? [speaker002:] I went to order a jacket today, and yesterday it was only $69. Today, I ordered it and it was $89! Why the price change? Please help [speaker001:] I'll look into that for you, one moment please. It might have been part of the annual sale when you saw it yesterday, I'm sorry! [speaker002:] Is this sale over with now? Could I at least get some sort of discount? [speaker001:] I can try to see if we can get you a discount:] Can I please have your full name, account ID, and order ID. [speaker002:] Much appreciated! I am NORMAN BOUCHARD. My account ID is PISAHKDHRA, and my order ID is 6693438973 [speaker001:] Okay, here is a promo code for you to use! Again, I'm sorry for the confusion! Is there anything else I can help you with today? [speaker002:] That is awesome! Thank you so much. That will do me well. Have a wonderful day! [speaker001:] You too:] [speaker001:] hi this jeans are very beautiful [speaker002:] Hello, I'm glad you like them. How can I help you? [speaker001:] i will purchase order of this jeans [speaker002:] I'd be glad to help you with that. What jeans would you like to buy? [speaker001:] it was really look like that jean would be good quality. [speaker002:] Have you already made a purchase or would you like to make a purchase? [speaker001:] yes i would this type of modern jeans are everyone to be purchase like. yes really good made of purchase jeans [speaker002:] What brand of jeans would you like to buy? What size and style? [speaker001:] i want like a Levi's type of jeans size 38 style of Skinny. Zip Fly. Sits at Waist. [speaker002:] Okay, do you have an account or would you like to make purchase as a guest? [speaker001:] ok i have account to purchase that. thank you [speaker002:] Can I have your name and account number? Are you still with me? [speaker001:] name Albert Sanders account 4859617906 [speaker002:] Okay, I've placed the order. Is there anything else I can assist you with? [speaker001:] ok thank you [speaker002:] You're welcome, will there be anything else? [speaker001:] Hi [speaker002:] Hi, how can I help you? [speaker001:] Wanted to know status ofvl order [speaker002:] Sure, what were you wondering about it? [speaker001:] I ordered 1 item but got an email that I ordered two items [speaker002:] I can look into this for you. Could I get your name, please? [speaker001:] Chloe Zhang [speaker002:] Thanks, Chloe. I'll also need your Account and Order ID. [speaker001:] Chloe Zhang Account ID: NKKPLJFTYT Order ID: 9168157747 [speaker002:] Great, now let me check here. It does appear your quantity was accidentally set to 2. We can get that fixed for you, though. Do you know the shipping status of the order? [speaker001:] Says transit Thanks for checking [speaker002:] We can refund you now but you'll have to return the extra item once you get it Could you confirm the price of the extra item? [speaker001:] Ok will do $49 [speaker002:] Okay, we've sent your refund. Can I help with anything else? [speaker001:] Not No [speaker002:] Have a good day! [speaker001:] Hello. How can i help you today? [speaker002:] Good afternoon. I actually wanted to see my shopping history, but I forgot my username. [speaker001:] Oh I'm sorry to hear that I'd be happy to help recover that. [speaker002:] Thank you [speaker001:] Can I get your Full name and Account ID? [speaker002:] My full name is Rodriguez Domingo. [speaker001:] can I get your zip code and phone number? [speaker002:] Yes. Zip code is 97274 442-4145 [speaker001:] Okay your username is rdomingo1 [speaker002:] Thank you! [speaker001:] Is there anything else I can help you with? [speaker001:] Hi. I'm James. How can I help you today? [speaker002:] Hi. My name is David Williams. I would like to remove the second item from my order, the Guess jeans. [speaker001:] I can help with that, David. I'll need your account ID and the order ID. [speaker002:] My account ID is QGBUZASTHR and my Order ID is 8140179871. [speaker001:] What is the item's shipping status? [speaker002:] Order Received [speaker001:] The item has been removed from the order. [speaker002:] Thank you so much. [speaker001:] Can I help you with anything else? [speaker002:] No that was it for today. [speaker001:] Have a good day. [speaker001:] hello! How can I help you today? [speaker002:] I want an extension for my shopping service. I need more time to get the money. [speaker001:] So you need to postpone payment for your subscription? [speaker002:] yes [speaker001:] Can I have your full name and account ID please [speaker002:] Chloe Zhang F5KCD5QPAW [speaker001:] Ok. I pulled up your account. Now I need your order ID please [speaker002:] 6820094438 [speaker001:] Are you a Gold or Silver member? [speaker002:] silver [speaker001:] I can only extend your payment by one day. [speaker002:] Okay [speaker001:] Ok. Your extension is now reflected on your account. Is there anything else I can help you with today? [speaker002:] no [speaker001:] I hope you have a great day! [speaker001:] Thanks for choosing AcmeBrands! What can I do for you? [speaker002:] I wanna confirm the shipping address [speaker001:] Sure. What is your name, please? [speaker002:] Chloe Zhang [speaker001:] Thank you, Chloe. Can you please also tell me your usernameemail address, as well as your order ID? [speaker002:] czhang29@email.com Order ID: 7842734823 Username: czhang29 [speaker001:] Thank you. And are you looking to check the address on your account, or change something on a current order? [speaker002:] confirm address on account 7317 Circle Drive Brighton, CA 44748 [speaker001:] Are you looking to change it, or just make sure that that is what we have on file? [speaker002:] make sure it's on file [speaker001:] Okay. What is your account ID? [speaker002:] Account ID: Z8GXSIPMAY [speaker001:] Got it, thank you! I've made sure that your account is updated with this information. Can I help you with anything else? [speaker002:] no [speaker001:] Okay, have a nice day, Chloe! [speaker001:] Hi, there! Thanks for reaching out. How can I help you? [speaker002:] Hi, can i add something i missed before to my order? [speaker001:] I can help you with that. Can I please have your name or Account ID? [speaker002:] 3HM0IICQHS Sanya Afzal [speaker001:] Great, I've pulled up your account. [speaker002:] Can i add this Michael Kors Jacket to my order? [speaker001:] Let me verify your identity first. Do you have your order number? [speaker002:] 6254932879 [speaker001:] Has your order already shipped? [speaker002:] No it doesnt say [speaker001:] Alright, let me check your status. Okay, it looks like your order has already shipped. Would you like to make another purchase? [speaker002:] Yes, i guess so can it arrive fast atleast? [speaker001:] Yes, we can manage that in shipping. You were looking for a Michael Kors jacket, correct? [speaker002:] Yes Michael Kors [speaker001:] Are you a Gold, Silver, or Bronze member? [speaker002:] Bronze I think its ok ill add it later then maybe ill want something else [speaker001:] Great. So Bronze members save on shipping fees and promo codes. [speaker002:] Good thanks for your help I think were done, im going to go back to shopping [speaker001:] Here is your promo code: CORONA1 [speaker002:] Thank you! have a good day! [speaker001:] Can I help you with anything else? [speaker002:] No thank you [speaker001:] Awesome. If you'd like to upgrade your status at any time, then please reach out. Our Silver members enjoy the perk of having an agent make a purchase for you. [speaker002:] Great. Not now thanks. I do have to go [speaker001:] Have a great day! [speaker001:] Hello. Can I help you with anything today? [speaker002:] Hello, I would like to check the status of my subscription plan [speaker001:] I could definitely help you out with that. May I have your full name or Account ID? [speaker002:] yes just a moment [speaker001:] Sure [speaker002:] Joyce Wu, my account is ZHD104Z3FP [speaker001:] Thank you Joyce. Hold while I check on this for you. [speaker002:] great [speaker001:] Joyce, currently your subscription is do today. The balance is $49. This must be paid to remain active. [speaker002:] Yes I would like to pay today how can I do that [speaker001:] You can go to your account and make payment. I am sending you the link. [speaker002:] thanks so much. I will be on the look out and pay today [speaker001:] Anything else I can help you with today? [speaker002:] no that will be all have a great day bye bye [speaker001:] Thanks [speaker001:] Hi, How can I help you today? [speaker002:] I've been trying to buy something, but it keeps saying my credit card is invalid. [speaker001:] I see, just a moment please Did you try to re enter the information? [speaker002:] I tried several times. [speaker001:] I see, have you tried logging out then in of the account? Are you there? [speaker002:] Yes, I have tried logging out. [speaker001:] Ah, it did not do anything? [speaker002:] No, it still says my card is invalid. [speaker001:] I see, have you checked the expiration date on the card? It might be too old. [speaker002:] No, I haven't checked that. I'll look and see. Yes, it was expired. I'm sorry I'll use a different card. [speaker001:] Ah ha! There we go. Is there anything else I can help you with today? [speaker002:] No, that was all! [speaker001:] Great, we appreciate your business at AcmeCorp and have a good day! [speaker001:] hello. how may I help you? [speaker002:] Yes i just got an email, it look like not the right item or shipping and i'm just trying to make sure what i order is what been shipped to me [speaker001:] Okay. What is your full name and account ID please? [speaker002:] Albert Sanders and account id is I4HKNPTRXT is [speaker001:] Thank you. What is your order ID? [speaker002:] 2459821467 [speaker001:] Thank you! I Have verified your identity. Now to verify your purchase may I have your user name and email address? [speaker002:] sure, as934642 is my username and my email is as934642@email.com [speaker001:] Thank you! You want to make sure everything is correct with your recent purchase and shipment correct? [speaker002:] yes [speaker001:] It seems that everything is normal. THe email sent was an error. I am sorry about this. Is there anything else I can help you with? [speaker002:] that will be all [speaker001:] Have a great day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hi can i check the order of my item i got an email saying i ordered 2 but i only ordered and was billed for 1 [speaker001:] I can check on that for you. Can you provide me with your full name or account ID please? [speaker002:] Albert Sanders [speaker001:] Can you verify your account ID and order ID for me? [speaker002:] looking at 8438884023 Account Id is ACC12345 YTGLMWVGTR sorry bad copy and paste my account is YTGLMWVGTR [speaker001:] Thank you for that correction. I'll take a look at your order now. The quantity in the email was in fact incorrect and I apologize for that. You have only been charged for one item and will be receiving just one. [speaker002:] cool was scared for a moment thanks for clearing that up [speaker001:] That's understandable. You're welcome. Is there anything else I can help you with? [speaker002:] that should be all [speaker001:] Alright, enjoy the rest of your day! [speaker001:] hello, how can I help you [speaker002:] Hi I have an issue logging into my account my phone isn't working anymore. I used it for 2 factor authentication [speaker001:] Okay, I can reset it for you. Can I have your name? [speaker002:] David Williams [speaker001:] And your email address? [speaker002:] dwilliams32@email.com [speaker001:] Do you gave your pin number? [speaker002:] 662272 [speaker001:] Okay, I am going to send you a link to your email and it will reset your account. [speaker002:] ok great thank you! [speaker001:] Is there anything else I can help you with? [speaker002:] that's it [speaker001:] Have a good day [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] seems like I was over charged for your service I have a premium service special discounts [speaker001:] To confirm does the billing issue look to be related to an order or your premium subscription service? [speaker002:] subscription, looks to be charged twice not good [speaker001:] OK, I can look into this for you. Can I have your full name and account ID? [speaker002:] albert sanders [speaker001:] Thank you Albert, I will need your account ID and your order ID please. [speaker002:] SY2PK4ARRG [speaker001:] and your order ID? [speaker002:] sorry just a sec 3761947168 [speaker001:] What is your membership level? [speaker002:] cliver silver [speaker001:] OK, and how much are you asking to be refunded? [speaker002:] well i was debited twice the ammount so 100% refund plus something elese because I noticed it [speaker001:] Do you have the dollar amount? [speaker002:] 64 plus something for my trouble fair? helli? [speaker001:] I apologize, but as a silver member we are only able to refund a maximum of $10. Our system shows that this was not a double bill, but was in fact an increase in the price of the subscription. [speaker002:] but i was charged twice for the order meaning I paid 64 for the oder then 64 again [speaker001:] It looks like your billing statement is incorrect. I show in our system that you were in fact charged the correct amount. I can still offer you a $10 refund for the misunderstanding if that will suffice? [speaker002:] but i have the bill in front of me. 10 will not do [speaker001:] I apologize, but that is all I am able to offer you at this time. [speaker002:] let me talk to a manager [speaker001:] I will escalate this to a manager, and they will be in touch with you shortly to address any additional questions you have. Is there anything else that I can help you with today? [speaker002:] no thank you for your time [speaker001:] Thank you, and have a great day! [speaker001:] Hello How can I help you? [speaker002:] hello I'm checking on the status of my subscription I want to make sure it is still active [speaker001:] I will be glad to help you with that. Could I have your full name or account id? [speaker002:] Chloe Zhang [speaker001:] Could I have your account id and order id? [speaker002:] account ID is VWIVTOQ91L my order number is 7893897385 [speaker001:] Thank you. Your subscription status is not active. [speaker002:] I would like to reactivate it please [speaker001:] The amount due is $14 and I twas due yesterday [speaker002:] can you charge my credit card on file please [speaker001:] Sure [speaker002:] when will my subscription be active again? [speaker001:] It will be active again within 24 hours. [speaker002:] wonderful thank you for your help [speaker001:] Is there anything else I can help you with? [speaker002:] no, that will be all. thank you [speaker001:] You are welcome Have a nice day [speaker001:] Thank you for contacting us today, How may I help you? [speaker002:] Hello, I am trying to place an order but the shirt I wanted seems to be out of stock [speaker001:] I'm sorry to here that, let's see what I can do to help. hear* Can I please have your first and last name? [speaker002:] David Williams [speaker001:] Alright, and it was just the shirt that's out of stock correct? Can I ask what brand it is? [speaker002:] Michael Kors Yeah that was the only item i was having an issue with [speaker001:] I'm going to go ahead and write up a report with our purchasing department. Will this be alright for now or did you need additional help? [speaker002:] Well what does that mean for me? When will the shirt be available? [speaker001:] We'll be able to notify you when the shirt comes in but that doesn't mean you'll get to it in time. if you would like I can back order the item for you. That way it will be sent out immediately when it comes back in stock. [speaker002:] That sounds great. [speaker001:] Alright let me go ahead and set that up, the charge will be on the credit card currently on file. [speaker002:] Sounds good [speaker001:] Alright you're all set. The item should be back in stock soon and be sent strait out to you. Did you need help with anything else? [speaker002:] Thanks, that should be it.. thank you for the help [speaker001:] Not a problem. Thank you for shopping with us and have a great day! [speaker001:] Thank you for being an AcmeBrands shopper! How may I help you? [speaker002:] Hi, I need to check the status of my order. I only ordered one item but my email confirmation says I ordered two. [speaker001:] Okay, let's find out what happened. May I have your full name? [speaker002:] Joseph Banter [speaker001:] May I also have your account ID and order ID to verify your identity? [speaker002:] Account ID: MP5BGAKC9G Order ID: 8053003897 [speaker001:] I have checked our system and found out that the email you were sent was wrong. You were only charged for one item. [speaker002:] Thank you for checking on that. Can you send me another confirmation email that is correct? [speaker001:] Sure! I'll send that out shortly. Is there anything else you need? [speaker002:] Thank you. That is all I needed today [speaker001:] Okay. Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi I want to view your shopping history online. However, you cannot access your account because you forgot your username. [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Name: Sanya Afzal [speaker001:] Could I have your zip code, phone number, and email address? [speaker002:] 98739 Phone Number: 556-3925 don't have an email [speaker001:] Thats fine. Thank you. Your username is safzal1 You should be able to access your account using your username. Can I help you with anything else? Hello Are you still there? Can I help you with anything else? [speaker002:] No but thank you [speaker001:] Have a good day. [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I'm thinking of purchasing something and wanted to know what your return policy is. [speaker001:] Sure thing, let me get all the information about that for you. So the return policy will depend on your membership level. If you're a Gold customer, there's no limit on return time. Silver members can return any purchase made in the last 6 months. For bronze members, that time is 90 days. Guests can return any p Sorry my message got cut off. The end was supposed to say that guests can return any purchases made in the last 30 days. Does that make sense? [speaker002:] And can there be returns for any reason? [speaker001:] Yes, no reason needs to be given for the return as long as it's made within the allowed time frame. [speaker002:] Okay, that's great. Thanks for all the help. [speaker001:] Is there anything else I can help with? [speaker002:] No, that is all. [speaker001:] Great, enjoy the rest of your day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello! [speaker001:] hello [speaker002:] I have a question about my purchase [speaker001:] What would you like to know? [speaker002:] Is the shipping cost included? I got an email that does not say so. [speaker001:] Let me find out for you. Could I have your full name or account id? [speaker002:] Sure, My name is David Williams, and my acc id is LB71PNDI4N [speaker001:] Could I have your order id? [speaker002:] 7363804674 [speaker001:] Could you provide your account id again? [speaker002:] It's LB7IPNI4N [speaker001:] Could you provide your username and email address to validate your purchase? [speaker002:] Username is davidw61 and the email is davidw61@email.com [speaker001:] thank you Let me check with the account about your question about your order. No shipping cost is not included in the order. [speaker002:] That's good to knwo. So, all I have to pay is the product price. Isn't it? [speaker001:] No shipping cost is not included so you have to also pay that. [speaker002:] Ok I got it. Thanks [speaker001:] Can I help you with anything else? [speaker002:] Thank you, and have a great day. [speaker001:] Have a good day. [speaker001:] Hello. How can I help you today? [speaker002:] i am thinking about buying a pair of boots Are the Calvin Klein boots wide or regular width [speaker001:] Give me just one moment and I will see what I can find out for you. So our boots are generally made wider. We follow the normal US width system with 16th of an inch added. I recommend going online purchasing a pair, because if they don't fit you can return them for free. [speaker002:] okay thank you thats helpful [speaker001:] Is there anything else I can help you with? [speaker002:] no htanks [speaker001:] Thank you and have a great day [speaker001:] Hi! Thanks for contacting customer support. How can I help you today? [speaker002:] Hey I'm trying to buy something, but for some odd reason my cart isn't updating. It keeps saying it's empty. What gives? [speaker001:] That's not fun, let me look into that for you. [speaker002:] Ok fantastic [speaker001:] Can I get your name please? [speaker002:] Joyce Wu [speaker001:] Joyce, Can you try refreshing the page and adding the item again and let me know if that works? [speaker002:] Okay, let me give that a shot Nope, it's still doing the same thing, won't add anything into the cart [speaker001:] Okay, let's have you log out and log back in. Can you try that for me? Are you still there Joyce? [speaker002:] Okay [speaker001:] No problem. [speaker002:] Yeah, that did it! Thanks for your help [speaker001:] Awesome Is there anything else that I can help you with today? [speaker002:] That was it, thanks! [speaker001:] Have a great day, Joyce! [speaker001:] How can I help you [speaker002:] I'd like to know more about this jacket please The hood. Does is unzip? it, sorry [speaker001:] Sure I can look into that for you. [speaker002:] Grest Great Any luck? [speaker001:] I am sorry, I do not have an answer for that. [speaker002:] Ah So can I get rid of the hood? [speaker001:] Yes, the hood detaches with buttons. [speaker002:] How many buttons are there? [speaker001:] five [speaker002:] Do you like the detachable hood option? I don't want to lose it [speaker001:] Yes, I think it's great. the snaps are strong you won't just loose it. [speaker002:] Good, I'm happy to hear that [speaker001:] Is there anything else I can do for you? hello? [speaker001:] Hello, how may I help you today? [speaker002:] Your website is going bonkers! I'm searching for a jacket but the results keep coming up as boots. I need a jacket ASAP for my skiing trip. [speaker001:] I am so sorry that you are having issues with our website. I will do my best to resolve your issue. [speaker002:] It's like the search bar just doesn't work right [speaker001:] Can you please try logging out of your account and logging back in? [speaker002:] Yeah, I can do that No luck. The search bar is still acting strange. [speaker001:] I apologize for the inconvenience, but can you please try clearing your browser's cookies? [speaker002:] Yeah, give me a second No, that didn't fix it [speaker001:] Can you please tell me what your original search term was? [speaker002:] calvin klein jacket [speaker001:] Can you please try searching for "Prada jacket" and see if that returns any results? [speaker002:] Okay Yes, prada jacket worked [speaker001:] Now, can you please try searching for calvin klein jacket? [speaker002:] Okay, I'll try Yeah, it seems to be working now [speaker001:] Great. I am glad that we were able to resolve your issue. Thank you for your patience. [speaker002:] Sure [speaker001:] Is there anything else I can help you with today? [speaker002:] That's all. Thank you! [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] an item is way overpriced that I called on [speaker001:] Ok, I can help with that You are upset because of a bad price on an item? [speaker002:] yes tommy hilfiger jacket for 54 dollars [speaker001:] Have you seen the jacket at a lower price some other time? [speaker002:] yes for 40 dollars somewhere else [speaker001:] Ok, do you want to return the item or do you want to let us know about our unreasonable price on the item? [speaker002:] unreasonable price and I'd like it discounted [speaker001:] Ok, I can help with that now Can I have your full name or Account ID please [speaker002:] Alessandro Phoenix Account ID: TH2BINMYDG [speaker001:] And you saw it priced at $40 with a competitor of ours? can I also have your Order ID please? [speaker002:] yes 4714068186 [speaker001:] I need to verify your order. thx. Just to let you know our prices are often adjusted by algorithms using competitive market prices. [speaker002:] okay [speaker001:] It's done automatically and fairly frequently. I won't be able to change any pricing today [speaker002:] okay, thanks [speaker001:] Your welcome I see you asked to have the price discounted and I should be able to help today by creating a Promo Code for you. You can use that code for a discount on your next order! [speaker002:] okay [speaker001:] I hoe that the promo code will make you feel better about this situation. [speaker002:] yes [speaker001:] I'm sorry you experienced this issue with us today. Here is your Promo Code: 38TM8 Use it next time you shop with us! [speaker002:] I will thanks [speaker001:] your welcome. Can I help with anything else today? [speaker002:] no [speaker001:] Ok, have a great day [speaker001:] Hello, how can I help you? [speaker002:] Hi there I am Joseph Banter I wanted to see where my package is, I never got it!!! [speaker001:] Sorry to hear that. Let me pull up your account, Mr. Banter. Can I please have your user name, email and order number? [speaker002:] Username: josephb0 Email Address: josephb0@email.com Order ID: 3498278587 [speaker001:] Thanks, Mr. Banter. I was able to successfully validate the order. [speaker002:] Perfect thank you [speaker001:] How long have you been waiting for your order? [speaker002:] 9 Days!! Way too long [speaker001:] Oh wow, sorry it's been so long. I need to ship you a new order. Can I have your address, please? [speaker002:] Yes please 7137 1st Ave San Lima, WA 50503 [speaker001:] What items did your order? [speaker002:] A Guess jacket and boots And a Michael Kors shirt as well [speaker001:] You are all set and should receive your order in 24-48 hours. Is there anything else I can help you with? [speaker002:] Awesome! That's all [speaker001:] Have a great day! [speaker001:] Hello [speaker002:] Hi, i want to check the status of my order [speaker001:] What seems to be the issue? [speaker002:] The delivery time is wrong, what is happening? [speaker001:] ok, i can help with that. Can i get your account ID or name to pull up your account? [speaker002:] Account ID: HDZTEKBFKR [speaker001:] ok, to verify your identity i will need your full name and order ID as well [speaker002:] Name: David Williams order id is 3080152934 [speaker001:] Those all worked, now the next step. It seems like this was a valid issue, so i will need to know the shipping status do you know what that is? [speaker002:] the shirt is in transit [speaker001:] I'm so sorry, but i can't do much if the shirt is already out in transit it should arrive later today [speaker002:] ok, that sucks i might not be home at that time [speaker001:] hmm, do you have a phone number? [speaker002:] Phone Number: 998-6108 [speaker001:] great, i will leave that with the delivery person so they can call you when they arrive [speaker002:] ok, that works! thanks so much! [speaker001:] do you need any further assistance? [speaker002:] nope, that's it [speaker001:] great, have a nice day! [speaker001:] Hi, How can I help you today? [speaker002:] Hi! I would like to change the payment method for the account because it is not showing up right. Thanks! [speaker001:] Not a problem, give me one second please Can I please have your name or your account ID? [speaker002:] Sure. My name is Joseph Banter. [speaker001:] Great, thank you! [speaker002:] Thanks! [speaker001:] Can I please have your Zip, phone number, and username so I can verify your identity? [speaker002:] Sure, my zip code is 75260, 814-123-4567, and username is forge31. [speaker001:] thank you so much [speaker002:] Thanks! [speaker001:] Ok, and what would you like the new address to be? Oh no no, my bad not the address, sorry The new payment method, please [speaker002:] It's ok. I want to change my primary payment method to my Visa card. [speaker001:] Ok! I apologize for any confusion. Your account has been updated, is there anything else I can help you with today? [speaker002:] No prob. the website would not let me select it when I was checking out. No that is it. It worked!! Thank you so much for your help!! [speaker001:] Thank you! Enjoy the rest of your day! [speaker001:] Hello, how can I help you? [speaker002:] Hi I want to know when the local store closes because you are thinking of buying stuff. [speaker001:] Hello, your local store hours may vary, but we encourage our stores to be open from 8AM to 11PM. As always, our online store is open 247 as well [speaker002:] great thanks [speaker001:] Anything else you need? [speaker002:] No but thank you [speaker001:] Have a great day [speaker001:] Hi! How may I help you? [speaker002:] Hi there, so I just want to double check that your systems are reading my address correctly? It seems my email confirmation is showing an incorrect one, Could you check for me? [speaker001:] Sure! May I have your full name, account ID and order ID to verify? [speaker002:] Albert Sanders, GF5VQSSMFG ANd Order ID is 7947759349 [speaker001:] Could I also have your email? [speaker002:] asanders438@email.com [speaker001:] Yes, it seems your address has an error. Could you give me the correct address to change it to? [speaker002:] Sure thing, the correct address is 8755 Kennedy St Jacksonville, NY 47907 [speaker001:] Your address has been fixed. Anything else today? [speaker002:] I think that's it thank you [speaker001:] Have a good one! [speaker001:] Hello, how can I help you [speaker002:] Hello! I'm checking on my refund status [speaker001:] I will be happy to help you with that. Can I get your name? [speaker002:] Alessandro Phoenix [speaker001:] Can I now get your username, email and order id? [speaker002:] ap181733, ap181733@email.com, 6571146784 [speaker001:] Everything looks good and to answer your question your refund is in status. It was processed over the phone and will be back on your card soon. [speaker002:] okay, thank you [speaker001:] do you need anymore help? [speaker002:] no, thank you [speaker001:] Okay, have a great day. [speaker001:] How can I help you? [speaker002:] Hello, I cannot access my account becuase I have forgotten my username. Can this be reset? [speaker001:] Sorry to hear that. Can I please have your name? [speaker002:] Joyce Wu [speaker001:] Can I have your phone number and zip code? [speaker002:] 383-1876, 99591 [speaker001:] Your username is jwu1. IS there anything else I can assist you with? [speaker001:] Hi, I cant access my account. It seems I forgot my password [speaker002:] Hello! Sorry to hear that, but happy to help you out. What is your full name? [speaker001:] Crystal Minh [speaker002:] Thank you, Crystal. And what is your username? [speaker001:] crystalm330922 [speaker002:] Thank you! [speaker001:] yw [speaker002:] I cannot recover your old password, but I can generate a brand new one that you can then change to whatever you like. [speaker001:] Perfect! [speaker002:] Just to verify, can you please give me your PIN or security answer? [speaker001:] 330922 [speaker002:] Thank you! Here is your new password, which you can change to whatever you want: x66zunzha7i Can I help you with anything else for now? [speaker001:] Thank you That was all Have a great day! [speaker002:] You're welcome, and thanks, you too! [speaker001:] Hi, how may I help you? [speaker002:] I was charged for an order but I never bought anything. [speaker001:] Ok, I can help you [speaker002:] thanks. What info do you need? [speaker001:] So you have a charge for an order you didn't make? are you there? [speaker002:] yes sorry The order is 7652338424 it was for a pair of jeans [speaker001:] Was an extra pair of jeans charged to your order? [speaker002:] No, it was an order i did not create. [speaker001:] Ok, thanks. One moment please. [speaker002:] Okay! [speaker001:] Ok, can I have your full name or Account ID please? [speaker002:] Name Albert Sanders I don't have my account ID but I have an order ID [speaker001:] Thx, can I have your Username and email please [speaker002:] alberts4@email.com alberts4 [speaker001:] Okay, no problem. How would you like to receive your money back? I can add it to your account [speaker002:] Can I have it back on the card on the account? [speaker001:] Yes [speaker002:] That works. [speaker001:] Actually, I would need your Account ID to do that. Do you have an address? I can send you a paper check if you have your address handy. [speaker002:] 3894 Lexington Ave Monterey, CA 46546 the check is fine. [speaker001:] Ok, great. Do you know how much you were charged for the jeans? [speaker002:] $59 [speaker001:] Ok, a check for $59 will be sent to you! [speaker002:] Thank you. [speaker001:] Can I help with anything else today [speaker002:] That's it! [speaker001:] great, have a good day! [speaker001:] Hello. I have an issue with my promo code I am very upset and I need help [speaker002:] Hi! I can help with that Can I have your name [speaker001:] Sanya Afzal I have a really good promo code. But your site says it is invalid [speaker002:] How long have you had them it* [speaker001:] I have had it for five days [speaker002:] I do see that we have made an error. I will issue you a new code now [speaker001:] Oh great I appreciate that [speaker002:] 1EV0I No problem. Can I help with anything else today [speaker001:] I am entering the code now This is great! The code worked. Thanks so much. I don't need anything else [speaker002:] You're Welcome! Have a great day [speaker001:] Hello, and thanks for choosing AcmeBrands! How can I help? [speaker002:] Hi there! I ordered the Guess Jacket with my credit card but the payment method is showing paypal [speaker001:] I'll be happy to check on this for you. Can I have your full name, please, so that I can pull up your account? [speaker002:] Sure, my name is Alessandro Phoenix [speaker001:] Thank you. While I pull that up, can you please send me your order ID and account ID, so that I can verify your identity? [speaker002:] Okay, the order id is 8969469980 and my acc id is YC6nnBZ2WY [speaker001:] I'm having trouble verifying your account ID. Can you double check it, please? [speaker002:] Sorry, I mistyped it's actually YC6NNBZ2WU [speaker001:] No worries. Got it! What is the shipping status of the order? [speaker002:] It says out for delivery [speaker001:] Okay. Because of that, I am unable to change the payment method for the current purchase, since it has already left our warehouse. However, I can update your payment method for future purchases. Would you like to do that? [speaker002:] That helps [speaker001:] Okay. What method would you like to use? [speaker002:] Credit card please [speaker001:] Got it! Can I help you with anything else today? [speaker002:] Thanks for all your help, bye then [speaker001:] You're welcome, have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I forgot username. [speaker001:] I would happy to help create a new one for you. May I have your full name or account id? [speaker002:] Joyce Wu [speaker001:] Thank you Joyce. To verify your identity may I have your zipcode and phone number? [speaker002:] jw710839@email.com, 523-2189 zip code is 2820 [speaker001:] Thank you your new username is:jqwu123 Is there anything else I may help you with today? [speaker002:] no [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi. How can I help you? [speaker002:] Hey! Can you tell me more about promo codes? I'm wondering when they expire. [speaker001:] Usually promo codes expire after 7 days [speaker002:] Okay. Is there any more general information you can give me about them? [speaker001:] What would you like to know? [speaker002:] Well as I said, when do promo codes expire, things like that? [speaker001:] Promo codes usually expire 7 days after they were created. That's basically everything to know about them. [speaker002:] Alrighty then! [speaker001:] Is there anything else I can do for you today? [speaker002:] That's it. [speaker001:] Promo codes also don't work on jewelry [speaker002:] Gotcha [speaker001:] Or things that are on sale [speaker002:] Understood! [speaker001:] Ok I guess we can end this chat now? [speaker002:] Sure. [speaker001:] Ok, Have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] Good afternoon! I was thinking about buying the Calvin Klein jacket on you website, but I wanted to know how it can be washed before making a final decision. Would you happen to know whether it is washing machine washable or dry clean only? [speaker001:] Well let's see what we can find out for you. So I have the answer to your question. This jacket CAN be washed in the washer. It also can be dried in a typical dryer, though we suggest low heat to avoid item shrinking. [speaker002:] That's great news! I hate spending extra money on dry cleaning so I try to avoid items that require it [speaker001:] Yes, well this jacket will suit your needs nicely! [speaker002:] :] [speaker001:] Is there anything else I can help you with today? [speaker002:] No that's everything. You've been very helpful. Thank you! [speaker001:] Thank you for your patronage and you have a wonderful rest of your day! [speaker001:] Hi. I am wanting to know when the promo code expires? [speaker002:] sure. Promo codes typically expire seven days after they are issued. The expiration date should be written in small font on the bottom of the paper [speaker001:] Okay. I just got it 5 days ago so it should still be good. right? [speaker002:] yes! its still good! [speaker001:] great. thank you That's all I needed today. [speaker002:] do you need anything else [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I need an extension on my subscription payment because I do not have the money right now [speaker001:] I can look into that for you. Can I please have your full name or account ID? [speaker002:] Joyce Wu [speaker001:] Before we start, I need to verify your identity. Can you please tell me your account ID and order ID? [speaker002:] Account ID: EV4460BGA3 Order ID: 2128580044 [speaker001:] Thank you. Do you know your membership level? [speaker002:] Bronze [speaker001:] I sincerely apologize but I do not have the authorization to extend subscriptions for Bronze members. However, I can have the manager call you so that you can discuss the issue with him, if you would like. [speaker002:] Yes, please do because I do not have it [speaker001:] Can I have your phone number please? [speaker002:] 927-5289 [speaker001:] One moment please. Ok, you will get a call from the manager later today. Is there anything else I can help you with today? [speaker002:] Thank you. That is all for today [speaker001:] Thank you. Have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] Hi, I accidentally put in my old address into my order I was hoping I could change my shipping address so it gets delivered to the right address [speaker001:] Oh no. I can help you with that. To start can I get your full name and account ID please. [speaker002:] Yes my name is Albert Sanders my ID is albertsanders423 [speaker001:] Thank you Albert. Ok. I have your account pulled up. Do you know your shipping status? Is it received, in transit, out for delivery, or delivered? [speaker002:] it says 'order received' [speaker001:] Can I have your username, email address, and order number please [speaker002:] Username: albertsanders423 Email Address: albertsanders423@email.com Order ID: 5832891671 [speaker001:] Alright, I was able to verify your purchase Albert. Now lets change your address. [speaker002:] grat 2377 Primrose Ave Brighton, MI 37187 [speaker001:] You are all set Albert. Is there anything else I can help you with today? [speaker002:] that's all, thanks again [speaker001:] You're welcome! I hope you have a great day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi I have this subscription service and I was supposed to receive some credits worth $40 which I do not see I was hoping you could help me with it [speaker001:] OK. let me check. What is your full name or account ID [speaker002:] Sanya Afzal The credits came from a subscription refund [speaker001:] Thanks, I have pulled up your account. Thanks for that info. I checked our system and everything seems fine. The problem is on your end. One moment. Please log out and log back in. You should see it then. Let me know. [speaker002:] Oh okay Let me try [speaker001:] ok [speaker002:] It worked. Thank you [speaker001:] You're very welcome. Anything else I can help with? [speaker001:] Hi! how can I help you? [speaker002:] I just want to know what time the store in my area opens [speaker001:] sure, let me check that for you! Hours can vary by store but typically they are open from 8 AM to 11 PM. You can always shop online at www,acmebrands,com too! [speaker002:] Can you confirm which store that is? I love in Brighton, MI [speaker001:] Yes, that store is opoen 8-11 [speaker002:] Thank you so much [speaker001:] you're welcome! Is there anything else I can help with? [speaker002:] no that is it [speaker001:] have a great day, thanks for chatting! [speaker001:] Good afternoon and thank you for contacting AcmeBrands! How can I assist you today? [speaker002:] I need to change my phone number [speaker001:] Okay, I can help you with that. Can I please have your name and account ID? [speaker002:] Chrystal Minh & cm308211 [speaker001:] Thank you, Chrystal. I'll pull up your account. [speaker002:] I'm off by one number [speaker001:] What is the phone number that is currently on your account? [speaker002:] 903-479-2415 should be 903-579-2415 [speaker001:] I'll need you to verify some information on your account in order to make the change. Could you provide me with your zip code, username and email address please? [speaker002:] 9034,cm308211 & cm308211@email.com [speaker001:] I think you gave me your PIN number. You're zip code should be 5 digits. [speaker002:] 90344 [speaker001:] Thank you. [speaker002:] 903-579-2415 new # [speaker001:] Okay. Give me one moment while I update your account with the correct telephone number for you, Chrystal. [speaker002:] thank you [speaker001:] You're account has been updated. You're welcome. Is there anything else I can help you with today? [speaker002:] no [speaker001:] Great! I hope you enjoy the rest of your day. [speaker001:] Hello! How can I help you today? [speaker002:] Oh hi, thank god someone's actually there last person I tried to contact never responsed. So I'd like to return an item because it arrived with a stain. [speaker001:] I can help you out with that, no problems! Can I get your full name? [speaker002:] Heck yeah, you're a life saver. And My name is Crystal Minh [speaker001:] Okay, I just need a little more info. Can I get your username, email address and Order ID? [speaker002:] You sure can. It's cm110975 with cm110975@email.com And the order ID is 5662346846 [speaker001:] Perfect. Can I ask you your membership level? [speaker002:] Yes it's Gold [speaker001:] Awesome, Gold members get unlimited returns! [speaker002:] Awww yeah! [speaker001:] Can I get your full address? [speaker002:] Sure thing it's 1391 Primrose Ave San Mateo, NY 67035 I know it's just a cat sweater and he won't care about the stain, but it just feels weird to keep it. [speaker001:] Very understandable, and how would you like to return the item? [speaker002:] In store would be fine, if that's okay Also cat *boot. Sorry [speaker001:] You're all set to return the item. Is there anything else that I can help with today? [speaker002:] I think you're all done thank you [speaker001:] Have a great day, Crystal! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi, my subscription was removed from my account and I would like it back please. [speaker001:] Okay, let me see what happened. May I have your full name? [speaker002:] Rodriguez Domingo [speaker001:] Thank you. How did you find out that it was removed? [speaker002:] My husband saw it was no linger on the bill [speaker001:] I'll check the system to see what it says. Fortunately, your subscription is still on your account. Your husband was wrong. There is nothing to worry about. [speaker002:] oh great. Thanks for checking. [speaker001:] You're welcome! Is there anything else you need? [speaker002:] No, thanks. [speaker001:] Okay. Have a nice day! [speaker001:] Thank you for being an AcmeBrands shopper! How may I help you? [speaker002:] Hi i was hoping i could change my shipping speed on an order i just placed [speaker001:] Sure, let's see what we can do! What is the problem with the current shipment speed? [speaker002:] i need it to be updated to overnight [speaker001:] Okay. What is your full name? [speaker002:] Chloe Zhang [speaker001:] Thanks! In order to find the order, may I also have your account ID and order ID? [speaker002:] 2337239009 87TXSBLJIC [speaker001:] Do you know the shipping status of your order? [speaker002:] Order Received [speaker001:] Great! That means we can speed it up. What is your membership level? [speaker002:] silver [speaker001:] It will cost $20 to upgrade to overnight shipping. Can we use your card on file for that? [speaker002:] yep [speaker001:] Perfect! The upgrade has been made. Is there anything else you need? [speaker002:] nope [speaker001:] Okay. Enjoy your new item! [speaker001:] hi i want some help can you help me is there anybody else can you reply me plz [speaker002:] Hi, sorry, how can I help [speaker001:] hi i want to buy some product [speaker002:] Are you having trouble buying a product on the site? [speaker001:] yes i want to purchase this item adderess: 38827 kennedy st brighton,CA21664 Product: Jeans Brand:Michael Kors Amount: $84 [speaker002:] Would you like me to purchase it for you? [speaker001:] ya but i don't have debit card i want to purchase it on cash on delivary [speaker002:] Ok, 1 second, let me look something up [speaker001:] ok [speaker002:] We actually do not accept cash on delivery. We accept PayPal, would that be an option [speaker001:] ok thankyou for your help [speaker002:] Thanks, sorry that I could not help further, have a great day. [speaker001:] Hello and welcome to AcmeCorp. With whom do I have the pleasure of speaking with today? [speaker002:] Norman Bouchard [speaker001:] Hello Norman. How many I be able to assist you today? [speaker002:] I tried to log into my account but i forgot my username [speaker001:] I'm sorry to hear that. I will be happy to help you get back into your account. I'll need to verify your identity first to proceed. [speaker002:] ok [speaker001:] Can I have 2 of the following please: zip code, phone number, email address? [speaker002:] zip code is 99871 phone number is 335 050-6907 [speaker001:] Great, your all verified. Your username is: nbouchard1 [speaker002:] ok thank you very much [speaker001:] Great. Is there anything else I may be able to assist you with today? [speaker002:] no i'm good now. thank you [speaker001:] Wonderful, hope you have a great day! [speaker001:] Hello. I would like help adding an item to my refund [speaker002:] Welcome to AcmeBrands. How may I help? OK. What item would you like to add? [speaker001:] I also want to know the status of my refund, please I would like to add this Michael Kors jacket It doesn't fit and I need to return it [speaker002:] OK. What is your full name or account ID? [speaker001:] David Williams [speaker002:] What is your username, email address, and orderID? [speaker001:] dw011628 dw011628@email.com 7984270919 [speaker002:] OK. What is the new item you want to add to the refund? [speaker001:] I want to add this Michael Kors jacket that I bought for $59 You already owe me $100, so together I should get $159 refunded [speaker002:] OK. I will make the adjustments. One moment. OK. Thanks for the information. I have initiated the refund and you should be receiving it soon. Anything else I can help with? [speaker001:] Okay. So when can I expect to get the refund? Will it be in a few days? [speaker002:] The refund should be in a day, if not sooner. If it takes longer, please contact us. [speaker001:] Oh great That is all I needed Thanks for your help [speaker002:] You're welcome. Have a great day. [speaker001:] hello, how can i help you today [speaker002:] I'm really interested in buying this shirt but I have more questions about it. [speaker001:] No problem, ask away [speaker002:] Do you currently have any size mediums in stock? [speaker001:] The shirt comes in many different sizes, If it is listed as empty on the website then it is outstock and will be restocked on the second week of the month [speaker002:] oh ok, it is. I will check back then, thanks. [speaker001:] Sorry about that, is there anything else i can help you with [speaker002:] nope that is it, thanks [speaker001:] Great, have a good day [speaker001:] Hi [speaker002:] Hello, how can I help you today? [speaker001:] I would like to know the hours for the local store please I was planning to go in to purchase some items [speaker002:] Sure, let me pull that up for you. The hours vary by store but it is usually 8 AM to 11 PM. You can go to www.acmebrands.com to look up the hours for the store closest to you! [speaker001:] thank you [speaker002:] Is there anything else I can help you with? [speaker001:] No. Thank you for the information [speaker002:] Thanks, have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hello! Can you check the status of my order please? [speaker001:] Yes, I can help you with that [speaker002:] I think I chose 2 days shipping but I havn't recieved my item yet [speaker001:] Ok, you want to check the shipping status, correct? [speaker002:] yes. I chose and was charged for 2 days shipping so the item should arrive today [speaker001:] great. Have you received an email about your shipping order? [speaker002:] not yet [speaker001:] Ok, one moment please [speaker002:] thanks [speaker001:] Your welcome. Can I get your full name or Account ID please? [speaker002:] Alessandro Phoenix [speaker001:] Great, I just need to verify your identity. Can I have your Account ID and Order Id please? [speaker002:] Account ID: RCBWL3D2YO Order ID: 5579767033 [speaker001:] thank you. Next I will validate your purchase. Can I Have your Username please? [speaker002:] Aphoenix [speaker001:] Great. and can I have your email please [speaker002:] Aphonix20@gmail.com [speaker001:] Ok, and you want to know if your package will be arriving today since you paid for 2 day shipping, correct? [speaker002:] yes [speaker001:] Ok, one moment. I'm sorry, but it looks like your package will not be arriving today. It's due to arrive tomorrow morning instead Unfortunately, it's already out for delivery so I can't speed up the delivery process from here [speaker002:] Oh but I paid extra for shipping can I get a refund for my shipping fee? [speaker001:] Do you know what level membership you have? [speaker002:] I don't have a membership [speaker001:] ok, I can offer you a partial shipping refund. Ok, your account has been refunded the cost of your two day shipping. Sorry for the inconvenience! [speaker002:] Thank you. It's ok [speaker001:] Your welcome. I hope you will continue to shop with us in the future Is there anything else I can do for you today? [speaker002:] That will be all appreciate your help [speaker001:] Ok, have a great day Goodbye [speaker001:] Hello, how can I help you today? [speaker002:] Hey, This is a subscription issue. [speaker001:] Glad to help. May I have your full name please? [speaker002:] I want to make sure that my subscription is active. Can you help with that, my name is Crystal Minh. [speaker001:] Sure, give me a second, Crystal. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] Account ID: WRZEXSEJWM Order ID: 3566369860 [speaker001:] thanks. [speaker002:] My dog's birthday is next week and he needs a new pair of pants. [speaker001:] Great! Your subscription is active. [speaker002:] Thank goodness. There's nothing sadder than a dog with no pants. [speaker001:] Yes, I agree. [speaker002:] What is the link for? [speaker001:] Here is a link that you can look up for yourself in the future for your membership status. [speaker002:] Gotcha, I'll do that. [speaker001:] Do you have a username to login? [speaker002:] I don't [speaker001:] It is cminh1. [speaker002:] That looks familiar, thanks. [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] That's all. [speaker001:] Have a nice day! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hello, I need to check on my order's shipping status, I haven't received it yet. [speaker001:] Let's find out what is going on. May I have your full name? [speaker002:] Norman Bouchard [speaker001:] Thank you. In order to validate your purchase, may I also have your username, email address, and order ID? [speaker002:] nbouchard883, nbouchard883@email.com, order ID 8265747755 [speaker001:] How many days have you been waiting for your order? [speaker002:] 9 days so far [speaker001:] It should have arrived by now. I'll ship your order again. May I have your full address? [speaker002:] 2542 Woodshore St, San Lima, WA 19973 [speaker001:] What did you order? [speaker002:] A Michael Kors jacket and Tommy Hilfiger jeans [speaker001:] Okay, I have processed your new shipment. You should receive it within 7 days. Is there anything else I can help you with? [speaker002:] That's all, thank you so much! [speaker001:] You're welcome! Have a nice day. [speaker001:] Thanks for contacting us today! What can I do for you? [speaker002:] Hello hello hello! Crystal Minh here. Got a question about paying off the rest of my subscription balance. Can you tell me how much is due? [speaker001:] Sure thing, Crystal. One moment, please. Can I please have your account and order IDs? [speaker002:] Account ID: PDHBOWOMRU Order ID: 2718187225 [speaker001:] Thank you, one moment, please. Your subscription is not currently active, and today is the due date, if you want to activate it for $20. Would you like to do that? [speaker002:] YES! I'm going for Gold and I want to get activated! [speaker001:] Sounds good, shall I use your card on file? [speaker002:] $20, no problem. Yeah, just throw it on that card. [speaker001:] Done! So that you can manage this on your own in the future, if you want, I'm sending you a link that will let you do so. You will need your username for that, though. Do you know it? [speaker002:] Sure do! [speaker001:] Then you're all set. Can I help you with anything else today? [speaker002:] Thanks a lot for your help. That's all I needed to do today. [speaker001:] You're welcome, have a good day! [speaker001:] Hi, how may I help you? [speaker002:] Hi! I am trying to use your promo code for my purchasse at checkout, and the code is NOT working. Please help [speaker001:] I am happy to help with this issue. [speaker002:] Do you have another code I could use The one I have is not working. I am trying to complete my order. [speaker001:] I'm sure we can find a solution for you today. [speaker002:] great, I really appreciate it! [speaker001:] Of course. What does it say when you use the code? Is it Invalid? [speaker002:] I received the code 6 days ago, but I am just now using it. It says the code is invalid when I try to use it. [speaker001:] Ok, great. We can try to fix that here. [speaker002:] fantastic [speaker001:] Can I get your full name or your Account ID [speaker002:] my name is Crystal Minh [speaker001:] Thank you Ms. Minh. Typically, promo codes last 7 days so this one should be working. [speaker002:] my order ID is 4947248215 [speaker001:] Ok, thank you. I'm going to check with our system about your promo code. Please give me one moment. [speaker002:] thank you. could yu reset it or give me a new code? [speaker001:] Yes, Our system says there has been a mistake with your code. So I will be able to create a new one for you here. [speaker002:] great [speaker001:] yes, that's great news and it will only take me a moment [speaker002:] ok what is it? [speaker001:] Ok, here is your new promo code: 0P1OJ [speaker002:] i will copy that down and try and use it right now. I will let you know if I have any more problems [speaker001:] Ok, great. Also, feel free to contact us in the future if you have any problems. Is there anything else I can help you with today? [speaker002:] that will be all. thank you for your help. [speaker001:] Your welcome. Have a great day and enjoy your shopping experience. [speaker001:] Hi, how may I help you? [speaker002:] I signed up for the premium subscription shopping service and was billed for it twice. I need to see about having one of those refunded [speaker001:] ok, I can help with that Can I have your full name or Account ID please? [speaker002:] Norman Bouchard [speaker001:] Can I have your Account ID and Order ID also? [speaker002:] Account ID: EPBEXOHPZA Order ID: 1981897138 [speaker001:] thank you Do you know your membership level? [speaker002:] Bronze [speaker001:] Ok, I checked with our system and you were billed twice Just to clarify, did you pay twice and need me to refund you? [speaker002:] Yes [speaker001:] thank you, how much extra were you charged? [speaker002:] $99 [speaker001:] Ok, $99 has been refunded to your account sorry for the inconvenience [speaker002:] That's ok. Thank you for taking care of it [speaker001:] You're welcome! Have a great day [speaker001:] Hello, I would like to check on my order status but I cannot log in because I forgot my password [speaker002:] Let's get that reset for you! What is your full name or account ID and username? [speaker001:] Joyce Wu [speaker002:] And your username? [speaker001:] I'm not sure [speaker002:] Let's reset that as well. Can you provide your zip code, email address, and phone number please. [speaker001:] 40004 603-6196 [speaker002:] Thank you. Your username is jwu1. [speaker001:] Thank you [speaker002:] I am going to generate a new password for your account. In order to do that, can you provide me with your Pin Number or Security Question answer please [speaker001:] Martinez [speaker002:] Thanks! Your new password is llgkcja44g [speaker001:] Thank you so much [speaker002:] Is there anything else I can help you with? [speaker001:] That is all [speaker002:] Have a great day! [speaker001:] Welcome to AcmeBrands, How may I help you? [speaker002:] Hello, I am upset that an item I want, the Tommy Hilfiger jacket is still out of stock! [speaker001:] Ok. Let me look into that for you. May I have your full nae or account ID? [speaker002:] Joseph Banter [speaker001:] I will write up a report to let the purchasing team know. [speaker002:] Thank you [speaker001:] You're welcome. Sorry about that. Anything else I can help with? [speaker001:] Hello, sorry to keep you waiting. What can I help you with today? [speaker002:] Yes i'm thinking about buying an item but first i would like to get some more info on the item first [speaker001:] Certainly. What item were you interested in? [speaker002:] The Michael Kors Jeans [speaker001:] And what would you like to know about them? [speaker002:] i would like to know how often does this jeans need to be washed [speaker001:] Normally these require washing once a week, assuming they are worn 2 or 3 times a week. Avoid washing more often if possible as that wears the color out faster. [speaker002:] okay thank you [speaker001:] Did you require any further information on these jeans? [speaker002:] no that will be all. Thank you [speaker001:] You are welcome. Good night. [speaker001:] How can I help you? [speaker002:] Hi I have a shipping question [speaker001:] Sure, what is your question? [speaker002:] Does my account include free shipping out of the country? [speaker001:] I'd be glad to check into that. Can I please have your name? [speaker002:] Rodriguez Domingo [speaker001:] Thanks Mr. Domingo. What level of membership do you have? [speaker002:] Bronze [speaker001:] At the Bronzee level you are entitled to shipping discounts. [speaker002:] Okay discounts but not free? [speaker001:] No, the bronze membership offers savings on shipping fees and promo codes. [speaker002:] Okay Thanks [speaker001:] Do you have any other questions? [speaker001:] Hi! How can I help you? [speaker002:] Hi! My credit card keeps getting rejected [speaker001:] oh no! Let me see if I can help! Can you try entering it once more and letting me know if it is still rejected? [speaker002:] Yes it still got rejected [speaker001:] Ok, lets try having you log out and log back in and then try again. Let me know if that works [speaker002:] Oh that worked [speaker001:] great! that was an easy fix! Is there anything else I can help with? [speaker002:] no thank you [speaker001:] you're welcome, have a great night! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hello, I would like to know some details about the Guess Boots [speaker001:] Absolutely. What can I help you with regarding the boots? [speaker002:] I wear the wide size. I'm just wondering if the boot is regular or wide width [speaker001:] Great question! our boots are generally on the wider size. They follow the U.S. system but also include an additional 16" in width. [speaker002:] That's wonderful, Thank you. [speaker001:] If you decide to purchase, you are always able to return if the sizing doesn't work out for you. Is there anything more I may help you with today? [speaker002:] Thanks for the info. That's all for today, Bye then [speaker001:] Thank you so much for contacting AcmeBrands customer service. Take care! [speaker001:] Hi, how are you doing today? [speaker002:] hi, i want to check on an order, but i can't get into my account i lost my phone so ican't authenticate with it [speaker001:] Ok, I can help you with that. What is your name? [speaker002:] Rodriguez Domingo [speaker001:] Thank you. What is your email address? I will be sending you a code to help with the reset. [speaker002:] perfect. rdomingo445@email.com [speaker001:] Ok, the email with the code has been sent. I will also be sending you a link about how to keep your account secure. Is there anything else I can help you with today? [speaker002:] yeah, well not losing my phone would be a good first step! [speaker001:] Very true:] [speaker002:] let me see. yes, i can get back inn. [speaker001:] Perfect! [speaker002:] thanks a lot [speaker001:] You have a great day. [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] I want to know when I can use the promo code. [speaker001:] I can certainly help you with that. May I get your name, please? [speaker002:] Alessandro Phoenix [speaker001:] Okay Alessandro, you want to find out when Promo codes expire, is that right? [speaker002:] yes [speaker001:] Your promo code is good for 7 days. The expiration should be printed on the bottom of the paper. [speaker002:] Thanks for the info. [speaker001:] Is there anything else that I can help with today? [speaker002:] That's all. [speaker001:] Have a great day and thanks for shopping with Acme! [speaker001:] Hello, how may I help you? [speaker002:] I want to change the delivery time of my order if it's possible. [speaker001:] Of course, what type of change did you want to make? [speaker002:] Can I get it delivered a little later that day? [speaker001:] Let me check on that for you. Can I get your full name or Account ID? And can I get your Order ID as well please [speaker002:] My name is Joyce Wu My order id is 5696936747 [speaker001:] Can I also for your account ID please [speaker002:] Sure, it's 7TQGEOMMIL [speaker001:] What is the shipping status on the item? [speaker002:] I just saw it's in transit. Is it too late? [speaker001:] Yes, unfortunately since it is in transit, it is too late to change the delivery time. [speaker002:] Ok, thanks for your help anyway. [speaker001:] Sorry for the inconvenience, is there anything else I can help you with? [speaker002:] No, that's all I needed. [speaker001:] Have a great day! [speaker001:] Hello, how can i help you today [speaker002:] Hi. I got charged twice for the premium subscription. [speaker001:] Sorry about that, could i get your full name account id and order ID please [speaker002:] Joyce Wu Order ID: 0931374497 Account ID: AF6NKACD59 [speaker001:] Okay, and what is your membership level and how much were you charged [speaker002:] Silver $130 [speaker001:] Okay looks like it was a mistake on our end so i will go ahead and refund you the amount. [speaker002:] Great! Thank you! [speaker001:] Is there anything else i can do for you? [speaker002:] That is all. [speaker001:] Okay have a good day [speaker001:] Thanks for contacting AcmeBrands! How can I help you? [speaker002:] Hi, I just placed an order but want to upgrade it to overnight shipping. [speaker001:] Okay, let me see if I can help you with that. [speaker002:] I need it right away [speaker001:] One moment, please. [speaker002:] sure [speaker001:] Can I get your full name, please, so that I can pull up your account? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman, one moment. And for verification, can you please send me your account ID and order ID? [speaker002:] Account ID: VYFDASWOBW Order ID: 2153727237 [speaker001:] Got it, thank you! What is the shipping status of the order? [speaker002:] I just had regular shipping [speaker001:] But I mean, is it order received, in transit, out for delivery, or delivered? [speaker002:] No, I just ordered like 15 minutes ago [speaker001:] Okay, that would be order received, then, I imagine. Let me upgrade this for you now. What is your membership level? [speaker002:] bronze how much more will it cost? [speaker001:] Okay, it will be $20 for overnight, would you like me to charge that to the card on your account? [speaker002:] yes, thank you! [speaker001:] Done! You'll be receiving it tomorrow. Can I help you with anything else today? [speaker002:] I'm all done. bye [speaker001:] Have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] Hi, I'd like to get an update on my refund and add one more item to it [speaker001:] Okay, can I get your full name? [speaker002:] Albert Sanders [speaker001:] One moment, Albert. Why are you expecting a refund, Albert? [speaker002:] This product had a stain on it too Just like the other ones [speaker001:] Oh, I'm sorry to hear that. Have you already initiated a refund? [speaker002:] Yes, for the other items I want to know the status of it and add the 1 other item [speaker001:] Okay. I'll need your username, email address and Order ID. [speaker002:] albertsanders324 albertsanders324@email.com 7734112598 [speaker001:] It shows here that your refund is in progress and will be refunded to you via phone. Does that sound okay to you? [speaker002:] Okay, can I add another pair of boots to it? Yes that sounds okay [speaker001:] Now, let's get you those boots. [speaker002:] I want to be refunded for the Guess boots I ordered [speaker001:] Did you want to order another pair of boots? [speaker002:] not right now [speaker001:] Okay then. your refund is in progress. Is there anything else I can help you with? [speaker002:] No, that's all Thank you! [speaker001:] Have a great day! [speaker001:] Hello. I need to return my order [speaker002:] What is wrong with it? [speaker001:] I got the wrong size by mistake. These jeans are way too big! [speaker002:] Okay I will be happy to help you out. Can i get a name. [speaker001:] Sure I'm Sanya Afzal [speaker002:] Okay, I found your account. [speaker001:] good [speaker002:] Can i now get your username, email, or order id. [speaker001:] sa114960 sa114960@email.com 5845263466 [speaker002:] Okay I was able to validate it. Can I now get your membership level. [speaker001:] Silver [speaker002:] And when did you make your buy? [speaker001:] I bought them on March 24th [speaker002:] Great, You should be able to do the return then! [speaker001:] Oh good [speaker002:] Can I get your address please. I need to make a shipping label [speaker001:] 6970 Lexington Ave San Mateo, MI 31018 [speaker002:] Now how would you like to process the return? Mail, store or drop off center? [speaker001:] I will mail them [speaker002:] Sounds good! Then you are all set. Can I help you with anything else? [speaker001:] So I just wait to get the shipping label and then mail them to you? [speaker002:] Yep, Just wait to get it then send it off! [speaker001:] Wonderful That is all I needed [speaker002:] Have a great day. [speaker001:] Hi! How can I help you today? [speaker002:] Hello. I run a grocery store and we are so busy right now! I am so focused on my work that I ordered the wrong item by mistake Can you help me change my order? [speaker001:] I am so sorry about this! I absolutely can. [speaker002:] Great! What do I need to do to fix this? [speaker001:] I am going to need your full name or account ID to start. [speaker002:] Okay Rodriguez Domingo [speaker001:] Great, one moment. What I am going to do for you is initiate a refund. [speaker002:] Okay [speaker001:] Can I please have your username, email address, and order ID so I can validate it? [speaker002:] Sure rodriguezd699 rodriguezd699@email.com 7413240398 I want to remove the calvin klein boots from my order [speaker001:] No problem. Do you want refund by gift card, account value, paper check, or credit card? [speaker002:] Credit card [speaker001:] Alright, to do this can I please have your account ID. [speaker002:] HAY4WKES8S [speaker001:] Great, How much were the boots? [speaker002:] $74 [speaker001:] Refund initiated, is there anything else I can do for you today? [speaker002:] Okay, great So the boots have been removed from my order? [speaker001:] Yes! [speaker002:] Thanks so much! I don't need anything else. [speaker001:] Great, thank you for contacting AcmeCorp and have a good day! [speaker001:] Hello, how may I assist you today? [speaker002:] Hi there, your website is running slow. Im not able to navigate through. [speaker001:] Let me check into that. Could you try opening another website in your browser? [speaker002:] Yes, I have. I have also tried another browser. [speaker001:] And how is the speed of the other website? [speaker002:] It is running slow [speaker001:] Okay, do you think it's possible that your internet connection could be down or experiencing some sort of lag? [speaker002:] I just looked at the moatem, and it is running on low speed. This might be the issue. [speaker001:] I would recommend you give it some time and come back later today to see if you can browse the website. Alternatively, if you know what you'd like to order, I can make the purchase for you. [speaker002:] I will try the website again later and try placing my order later. Thank you for your help! [speaker001:] You're welcome, have a great day! [speaker001:] Hello, I would love to know when the annual sale begins? I am buying for my nephews birthday so want to know.:] [speaker002:] Sure, I'd be glad to help. Do you know what you plan on buying your nephew? [speaker001:] new shoes and a couple of video games [speaker002:] Hello, the annual sale begins during the early months of the year and ended on January 31st. [speaker001:] Ok, thank you! [speaker002:] You're welcome. You can sign up for our newsletter so you won't miss it in the future. [speaker001:] I will:] Bye [speaker002:] Is there anything else I can help you with? [speaker001:] No that was all thank you:] [speaker002:] You're welcome, have a great day! [speaker001:] Hi, how may I help you? [speaker002:] I would like to find out when the annual fee is due for my subscription. I don't want it to expire. [speaker001:] ok, I can help with that Can I have your full name or Account ID please? [speaker002:] Crystal Minh [speaker001:] Can I get your Account ID and Order ID please? [speaker002:] WDHMDMLKBH 2579452819 [speaker001:] One moment while I look it up [speaker002:] ok [speaker001:] Ok Your annual fee is due three days from now. I am sending you a link so you can access this info from home if you want to. [speaker002:] Great. Thanks. [speaker001:] Your welcome You will need a username to log in at home fyi [speaker002:] Can you give that to me? [speaker001:] Yes its cminh1 [speaker002:] Great [speaker001:] Can I help with anything else today [speaker002:] No, thank you. [speaker001:] You're welcome Have a great day [speaker001:] good afternoon, how can I help you? [speaker002:] So I opened this boots up to wear today and there was a huge stain on them [speaker001:] Do you want me to tell you how to remove them? [speaker002:] no, i'm not into that [speaker001:] What would you like to know then? [speaker002:] how to return them [speaker001:] or what problem do you have that you want me to solve oh okok, sorry the mistake then, could you give me your full name or account ID sir? [speaker002:] yes its Rodriguez Domingo [speaker001:] additional to this would give me the order ID, email and username [speaker002:] 9280243255 rodriguezdomingo045 rodriguezdomingo045@email.com [speaker001:] everything in order, how do you want me to process your return? [speaker002:] by mail please [speaker001:] gift card, credit card, paper check or add volue value* are the options Mr. Rodriguez which one do you want? [speaker002:] paper check [speaker001:] to finish, would you give me your address [speaker002:] yes 8094 Kennedy St Brighton CA 46345 [speaker001:] all set a pleasure to help you [speaker001:] Hello, I was thinking of buying a few things and wondering the price of overnight shipping [speaker002:] Okay I can look into that for you. Can I have your name [speaker001:] My name is Rodriguez Domingo [speaker002:] Overnight shipping is a weight-based rate that does not depend on distance if you are located in the continental United States. For continental US-based customers, the rate is $39.99 for items of 5 pounds or less, $54.99 for items of 10 pounds or les [speaker001:] Okay, that's great [speaker002:] $54.99 for items of 10 pounds or less, and $69.99 for all other items. For customers based in Hawaii and Alaska, the price is $10.00 higher per weight category. We do not ship outside of the United States. [speaker001:] I was interested in getting overnight shipping for three pairs of Michael Kors jeans [speaker002:] Okay you can specify that when placing an order Is there anything else I can help you with? [speaker001:] I believe that is all Excellent [speaker002:] Have a nice day [speaker001:] Hi, how may I help you? [speaker002:] Hi, I'm trying to get into my account and can't remember my password. Can you help? [speaker001:] Sure! Just need your full name, username AND the answer to your security question, please. [speaker002:] David Williams Username is DavyW24 the answer is: BlueTaco [speaker001:] 1x0p0mv7e18 Here is your temp password! [speaker002:] Sweet! Thank you so much! I'll try to remember mine next time [speaker001:] Anything else today? [speaker002:] That should cover it, thanks again [speaker001:] Have a great day! [speaker001:] Hello! How may I help you today? [speaker002:] I've been waiting 5 days for my package, it hasn't arrived. What is the shipping status? My name is David Williams, andf my account ID is 2T6GTJQELT [speaker001:] Okay, I'll look into that. Thank you for giving me your information. May I have your order ID please? [speaker002:] 8096522898. Can you resend the order? [speaker001:] We are checking. May I have your username, email address? [speaker002:] dwilliams651, and my email is dwilliams651@email.com [speaker001:] Thank you! [speaker002:] Will you resend the order? [speaker001:] Since it's only been 5 days, we ask that you wait a bit longer for you package to arrive. [speaker002:] How much longer should I wait? 5 days is a long time. [speaker001:] We can resend your product. What was it? Please list the brand and type [speaker002:] it is a calvin Klein jacket, for $94, order ID 8096522898 [speaker001:] I have that same item being reshipped to you. Is there anything else I can help you with? [speaker002:] That's all, thanks. [speaker001:] Goodybe. [speaker001:] Hello, how can i help you? [speaker002:] With the premium subscription at silver level does it allow for international shipping? [speaker001:] I will look at your account and see if you have it. Can I get your full name. [speaker002:] Crystal Minh [speaker001:] No, your account does not currently have access to free international shipping. If you have further questions about the subscription service they can be answered via this link http:www.AcmeBrands.comfaq [speaker002:] alright, thanks for that link ill look it over [speaker001:] No problem! do you need anymore help? [speaker002:] no thank you [speaker001:] Have a great day [speaker001:] Hi, there. How may I help you? [speaker002:] A subscription has been added to my account that I didn't want. [speaker001:] Okay, I can look into that for you. May I have your name please? [speaker002:] Joyce Wu [speaker001:] May I please have your Username, email address, and Order ID? [speaker002:] I don't know my username and I don't have an email address or order ID [speaker001:] Okay, can I have your Account ID and Order ID? [speaker002:] I don't have either one of those. All I have is an address. [speaker001:] All that you have is a home address? [speaker002:] yes [speaker001:] Okay, do you have phone number, as well? [speaker002:] no [speaker001:] Are you a Gold, Silver, or Bronze member? [speaker002:] silver [speaker001:] So, I don't have enough information to access your account today. [speaker002:] Ok then. That that that's all the info I have [speaker001:] I can send a message to our internal team so that someone can get back to you ASAP. [speaker002:] ok [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that's all [speaker001:] Have a good day. [speaker001:] Hello, how can I help? [speaker002:] I just wanted to check on the status of my refund [speaker001:] May I have your full name or your account ID? [speaker002:] Joyce Wu [speaker001:] And I will need your username, email address, and the order ID. [speaker002:] jwu56075 jwu56075@email.com Order ID: 3159068710 [speaker001:] My system shows that your refund has been completed. [speaker002:] Was that refunded to my credit card? [speaker001:] It may take a moment for this to appear on your statements. Yes, the card on file. [speaker002:] Okay. Thank you [speaker001:] Is there anything else I can answer for you today? [speaker002:] No that is all [speaker001:] Have a good day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi I want to view your shopping history online. However, you cannot access your account because you forgot your password. [speaker001:] I will help you recover your password. What is your full name or account ID? Are you there? [speaker002:] Name: Norman Bouchard [speaker001:] Great What is your username? Are you there? I will close the chat in one minute. [speaker002:] Username: normanb8 [speaker001:] great. what is the account PIN number or account security question? The security question answer* Hello? [speaker002:] 354209 [speaker001:] Your new password is rqxbby18d9 Have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I would like more information about the Guess boots that are $99. [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, Alessandro. What may I help with? [speaker002:] I was wondering if the lace color is black or dark brown? [speaker001:] Sure thing! 90% of our boots are black, and we opt for black laces as well, because they are quite stylish for the season. Occasionally, you may notice that the laces will fade to a more dark brown color over time and with wear. Additional information about the particular product you're interested in may be found on our website. [speaker002:] Okay, great, thank you! [speaker001:] You're welcome! Is there anything more I may help you with today? [speaker002:] No, that is all. Thank you for your help. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello. How can I help you today? [speaker002:] Hi there! Would you be able to tell me the price of over night shipping? I'm thinking of picking up a few things for my son. [speaker001:] Yea I can help you with that. Can I have your name please? [speaker002:] Is it different if it's a few different things, one thing? Oh sorry. My name's Crystal Minh [speaker001:] Thanks Crustal. Let me pull that up. One moment please. [speaker002:] Thank you! I'm so proud of him, he just recently graduation second in his class. This should be a nice surprise for him. [speaker001:] The pricing depends on weight. Do you know your membership level? [speaker002:] Ah okay. And yes I do! it's Gold [speaker001:] One moment please. [speaker002:] Take your time. [speaker001:] Have you already made an order? [speaker002:] I have not. I'm just looking at a few things but I can tell you them if that'll help. [speaker001:] What items are you looking at? [speaker002:] One jean, a pair of boots, and a simple shirt, [speaker001:] Ok price for overnight is $39.99 for items of 5 pounds or less, $54.99 for items of 10 pounds or less, and $69.99 for all other items. [speaker002:] Ohhh thank you thank you! [speaker001:] Hopefully that can give you an idea of how much it would be. [speaker002:] I can indeed thank you so much! He'll love it! [speaker001:] No problem. Have a great day. [speaker001:] Can you tell me when the spring collection drops? [speaker002:] Hello, thank you for contacting Acmebrand. How may I help you? Ah the spring collection. Let me get that information for you. Our seasonal collections always drop on the 3rd day of that seasons corresponding month. For the Spring season that would be on April 3rd [speaker001:] great [speaker002:] Was there anything else I could help you with? [speaker001:] that was everything [speaker002:] Thank you for shopping with us. Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hi. I would like to get the status of my refund because I have one more item to add to it. [speaker001:] I would happy to help. May I have your full name or account ID please? [speaker002:] Chloe Zhang [speaker001:] Thanks Chloe and may I ask why you are returning? [speaker002:] It doesn't fit [speaker001:] Oh no, may I please have your username, email address, and Order ID? [speaker002:] czhang98 czhang98@email.com 2867446459 [speaker001:] What item would you like to add on to this return? [speaker002:] It's a Michael Kors jacket [speaker001:] How much was your original refund and how much is this item? [speaker002:] The original refund was $100 and this jacket is $84. [speaker001:] Great, so a total of 184 will be refunded is there anything else I may help you with today? [speaker002:] No, that's all. Thank you. [speaker001:] Thank you for contacting AcmeCorp, you have a great day. [speaker001:] Hello! How are you today? [speaker002:] I'm good! How are you? [speaker001:] I'm great thanks. What can I help you with? [speaker002:] I was wondering if I qualified for free shipping? I was hoping to make a purchase, but I don't want to pay for shipping [speaker001:] Sure give me one second and i can help you with that. [speaker002:] ok [speaker001:] Just to clarify you did not place your order yet? [speaker002:] Nope, not yet [speaker001:] Are you by any chance a gold member? [speaker002:] I'm not, I'm a bronze member [speaker001:] Can I have your full name or account ID please [speaker002:] Joyce Wu [speaker001:] Yes, you are able to get free shipping [speaker002:] Oh great! I'll go ahead and put my order in. thanks [speaker001:] You can use that link to see what benefits you have. Is there anything else I can help you with today? [speaker002:] ok, thanks nope that is it [speaker001:] Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hi my cart is not updating [speaker001:] Okay, try to refresh the page and add items to it again. [speaker002:] That did not work [speaker001:] Okay, try to log out and log back in. That fixes the problem most times. [speaker002:] That works, thanks [speaker001:] Great, glad it works. Anything else you need? [speaker002:] No, that is all [speaker001:] Okay, have a nice day. [speaker001:] I would like to know more about a product [speaker002:] Hello. How may I help you today? Sure. [speaker001:] I would like to know if the buttons are brown or black [speaker002:] I see. So you are looking to purchase buttons? Is there a drop down menu to select the color buttons you want to buy? [speaker001:] No im looking to buy a shirt and asking if the button on the shirt is brown or black Product: shirt Brand: Michael Kors Amount: $74 [speaker002:] Oh the buttons on a shirt? Should have mentioned that at the beginning. Let me take a look for you. That shirt has dark brown buttons on them. Is there anything else I can help you with? [speaker001:] No that is everything [speaker002:] Great. Have a nice day. [speaker001:] good afternoon, how can I help you? [speaker002:] I have a question about my account [speaker001:] sure [speaker002:] I got a notification that the premium subscription was added but I never agreed to it. I'd like it removed and the $40 charge refunded back to me please [speaker001:] I understand, ok could you give me your full name or account ID please [speaker002:] Crystal Minh [speaker001:] Now would you tell me where you received this notice? if it was for email, news or spouse [speaker002:] email [speaker001:] ok let me check the system. ok, it was an error on our part forgive the problems caused, we will make the return [speaker002:] ok thanks [speaker001:] all set! [speaker002:] great [speaker001:] forgive us again. a pleasure to help you [speaker001:] Hello, this is Jamie from ACME. How may I assist you today? [speaker002:] Hi jamie. I want to buy something but what happens if i cancel my subscription? [speaker001:] If you decide to cancel your subscription today, you will still receive it for the rest of the month since you've already paid. The subscription will end at the beginning of the next month. You can cancel anytime. [speaker002:] Ok great, thanks [speaker001:] Do you have any others questions about your subcription? [speaker002:] nope that's it thanks! [speaker001:] May I help you with anything else? [speaker002:] no that's it [speaker001:] Then have a wonderful day. Thank you for being an ACME customer! [speaker001:] How can I help you? [speaker002:] My spouse told me that my premium subscription had ended but I still want it. How do I go about it? [speaker001:] Sorry to hear that. Can I have your name, so I can pull up your account? [speaker002:] It is sanya afzal [speaker001:] Thanks, and to verify your identity can I have your account and order ID? [speaker002:] I am so embarassed....i forgot them can i give you my address instead? [speaker001:] Did your spouse receive an email about this? [speaker002:] I think she checked my account, I am not sure or if she received an email but she saw that my status changed [speaker001:] Are you just looking for information on obtaining a premium membership? [speaker002:] Yes, I want it renewed [speaker001:] Okay, well the membership is earned through repeated purchases over time. [speaker002:] Oh...I will have to buy those jeans I have been wanting! [speaker001:] Bronze is given at $500, silver at $1000 and at $2000 gold. [speaker002:] Thank you for the answer! [speaker001:] You're welcome. Is there anything else I can help you with? [speaker001:] when does the annual sale end? i am thinking about buying stuff [speaker002:] I'd be glad to check on that for you. [speaker001:] ok [speaker002:] This year's sale ended on January 31st. [speaker001:] ok thank you [speaker002:] You're welcome. If you sign up for our newsletter you will be a reminder about it. [speaker001:] ok [speaker002:] Is there anything else I can help you with? [speaker001:] Hello, how can i help you. [speaker002:] Hi I expected my package to be delivered 5 days ago. I haven't received it yet [speaker001:] Do you think it is missing? [speaker002:] I'm afraid it is [speaker001:] I will be happy to help you with this. CAn i get a name please. [speaker002:] Joyce Wu [speaker001:] Okay I found your account. I need to validate your purchase. I need your username, email and order id [speaker002:] Username: jwu24471 Email Address: jwu24471@email.com Order ID: 4904871507 [speaker001:] It seems it can take up to 7 days for the shippments to reach their destinations even if it gets marked as delivered mistakingly. If it is still not there in 2 more days please contact us again and we can send you a new one. [speaker002:] ok, so I should just wait a couple more days? Or is there anyway it can just be resent? I really need it [speaker001:] Just wait 2 more days then we will be able to resend it. [speaker002:] Ok, sounds good. Thanks for your help [speaker001:] do you need anymore help [speaker002:] That's all I need right now [speaker001:] Have a great day. [speaker001:] Hello, thank you for contacting Acmebrands how may I help you? [speaker002:] I am trying to make a purchase and it is saying my credit card is invalid. [speaker001:] I am happy to assist. May I have your first name or account number? [speaker002:] Albert [speaker001:] Thanks Albert. Just to clarify your card keeps getting rejected? [speaker002:] Yes. [speaker001:] We have few options. Lets try entering the credit card information again. [speaker002:] Ok [speaker001:] Did that work for you? [speaker002:] No, it did not. [speaker001:] Lets check the expiration date. On the credit card. [speaker002:] Okay [speaker001:] Is the date still valid? [speaker002:] No, it is not. That must be the issue. Thank you! [speaker001:] No worries. Is there anything else I can help you with? [speaker002:] Not today [speaker001:] Thank you for contacting us, have a great day. [speaker001:] Hello! How may I help you? [speaker002:] Hi! I was calling to check the shipping status of my package. I still haven't received it. Its been 9 days already [speaker001:] I am sorry to hear that. I will look this up. May I have your full name and account ID please? [speaker002:] Norman Bouchard [speaker001:] Thank you Norman. May I have your username, email address, and order ID to verify your purchase? [speaker002:] Username: normanbouchard056 normanbouchard056@email.com Order ID: 4443209634 [speaker001:] Thank you. And you said it's been 9 days correct? [speaker002:] Yes it has [speaker001:] I will send you a new item since you've been waiting so long. May I have your home address please? [speaker002:] Thank you. I appreciate it 1177 Lincoln Ave Brighton, MI 27137 [speaker001:] What was the brand and type of item you purchased? [speaker002:] Michael Kors shirt Michael Kors Jacket Calvin Klein bootd boots [speaker001:] All three? [speaker002:] Yes please All 3 items [speaker001:] The purchase is done. You'll receive your item within the coming week. Is there anything else I can do for you? [speaker002:] Thank you Thats all. Thanks [speaker001:] Have a great day. [speaker001:] Hello, how may I help? [speaker002:] Hi. I haven't received my package yet and was wondering what the shipping status of it is? [speaker001:] Sure, can I have your full name? [speaker002:] David Williams [speaker001:] I will need your username, email address, and order ID please. [speaker002:] Username: davidwilliams443 Email Address: davidwilliams443@email.com Order ID: 3384710008 [speaker001:] Thank you, how long have you been waiting for your package? [speaker002:] 9 days [speaker001:] Since it has been more than a week, I'll ship you a new order. I'll need your full address. [speaker002:] 2638 Circle Drive San Lima, CA 84953 Thanks for your help! [speaker001:] What was the brand and type of product that you were buying? [speaker002:] Michael Kors Jacket [speaker001:] No problem, I'm very sorry that your package was lost. Great, the item should arrive very soon. Is there anything else you need? [speaker002:] That's all I need. [speaker001:] Okay, thank you and have a nice day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello. I have a problem with my order. [speaker001:] Let me help you with that. What is your issue with your order? [speaker002:] It's going to the wrong address. [speaker001:] Let me fix that. [speaker002:] Ok. It should be 6534 instead of 6434. [speaker001:] Is the order already in transit? [speaker002:] I think it might be. [speaker001:] Ok [speaker002:] Does that mean it's too late? [speaker001:] Could I have your full name or account id? We will see. [speaker002:] Alessandro Phoenix [speaker001:] Could I have your username, email address and order id to validate your order? [speaker002:] alessandrop992 alessandrop992@email.com My order ID is 5590424303 [speaker001:] So you want to change 6434 to 6534 on your address. Could I have the full address of where you want your shipment to go? Are you still there? [speaker002:] yes I'm sorry. My children distracted me. Yes that is correct. It should be 6534 Brushwick Dr La Fayette, Wa 73889 [speaker001:] Your order has been updated with the new address. Can I help you with anything else? [speaker002:] Great. Thank you. Nope that is all I need. Thanks for your help. [speaker001:] Have a good day. [speaker001:] Good afternoon, how can I help you today? [speaker002:] I'm hoping you can help me find out where my order is. [speaker001:] I can look in to this. Can I get your full name or Account ID? [speaker002:] Crystal Minh XJ01T3MGWY [speaker001:] Just one moment while I pull up your information Crystal. Were you just expecting your order to have arrived and it hasn't? [speaker002:] I've been waiting 9 days now. [speaker001:] It should not take that long. Lets get to the bottom of this. [speaker002:] thanks [speaker001:] Can I get your username, email address and Order ID? [speaker002:] cm296659 cm296659@email.com 1877078098 [speaker001:] I looked up your order and you should have received it since it has been 9 days. I can ship a new order for you. [speaker002:] That would be wonderful [speaker001:] Can I get your address? [speaker002:] 0621 Lexington Ave Baltimore, MI 86342 [speaker001:] What was the product you ordered Crystal? [speaker002:] Tommy Hilfiger Jeans [speaker001:] I have just ordered that for you. They will ship out right away and you should receive them tomorrow. [speaker002:] That's great. Thanks so much [speaker001:] Is there anything else I can help you with today? [speaker002:] No you've done all you can. [speaker001:] Thanks Crystal, enjoy your jeans and have a great day! [speaker001:] Hi [speaker002:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker001:] I have a problem with my promo code Can you help me? [speaker002:] I'll be glad to help you with that. Would you provide your full name, please? [speaker001:] Crystal Minh So, the issue is that your site says the code is invalid I don't know why. You sent me this code, so it should be good [speaker002:] I completely understand your frustration, Crystal! Typically, our promo codes have about a 7 day expiration. [speaker001:] I only got the code 2 days ago It should be good still [speaker002:] 2 days, got it. Let me check on that for you! [speaker001:] okay I am a Gold VIP with you guys, so I expect to be treated better than this [speaker002:] Thank you sincerely for being such a great customer, Crystal! You are absolutely right: our system returned that your promo code *should* be valid. [speaker001:] Okay [speaker002:] Let me generate a new one for you. [speaker001:] All right [speaker002:] Great news! I've been able to generate a new code for you worth 20% off your order. The code is "3JU4C". Is there anything more I may help you with today? [speaker001:] Okay, thank you I just entered the code and it gave me the discount thanks for fixing it. That is all I needed [speaker002:] Wonderful! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] I just got my jacket and it has a BIG stain on it...what happened? I'd like to return it please [speaker001:] Oh no, I apologize. Did you receive the item with a stain? [speaker002:] I did [speaker001:] And to verify you would like to return this item? [speaker002:] yes [speaker001:] I do apologize for this. May I have your full name or account id? [speaker002:] Joyce Wu this is terrible I wanted to wear it this weekend [speaker001:] Thank you Joyce, may I get your username, email, and order ID? [speaker002:] joycew42 joycew42@email.com and 6460246074 [speaker001:] Thanks Joyce, may I have your membership level? [speaker002:] Silver [speaker001:] When did you purchase this item? [speaker002:] 8 days ago it was on 10-11-2019 [speaker001:] We can return the item, may I have your address since you will need to print out a shipping label? [speaker002:] 9183 Lexington Ave San Mateo, TX 8261 [speaker001:] Thank and how would you like to process the return, we have by mail, in store, or drop off center? [speaker002:] in store [speaker001:] Again I do apologize, is there anything else I can help you with today? [speaker002:] I guess not, I'm surprised that I'm not getting anything for all this trouble but it is what it is I guess...thanks [speaker001:] I can offer you a 20 percent promo discount on your next order, will that be ok? [speaker002:] that would be great, thank you [speaker001:] The promo code is 20PROMO. Is there anything else I can do? [speaker002:] nope, thanks and have a great day [speaker001:] Thank you for contacting AcmeCorp, you have a great day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hello. I recently placed an order, and teh shipping cost was way too high. [speaker001:] Oh, I'm sorry to hear that. Let me see if there's something I can do If you'd like, we may be able to downgrade the shipping speed so that it will cost less [speaker002:] I would prefer to have the shipping fee waived. [speaker001:] I see, well let me take a look at your account and see what I can do I'll just need to gather some information from you first may I ask your full name, username, email address, and the order ID [speaker002:] Joseph Banter jbanter0@email.com 0449674676 [speaker001:] And may I ask the current shipping status of your order? [speaker002:] it says out for delivery [speaker001:] Okay, and since the order has already left our warehouses, the best I can do is to refund part of the shipping cost. Our standard shipping charge is $8, so I can refund that to you now [speaker002:] Ok. Thanks [speaker001:] Is there anything else I can help you with while we're here? [speaker002:] Nope. That's it. Thanks [speaker001:] You're welcome. Have a great day, Mr. Banter [speaker001:] Hello how can I help you today? [speaker002:] Hello. I just had a quick question about a product that is out of stock. [speaker001:] Sure thing, were you trying to report that a single item is out of stock often? [speaker002:] It's the Micheal Kors jeans that's $54. I was wondering when it would be in stock? Since I would like that item [speaker001:] So it is just that one item giving you the issue then? [speaker002:] Yes it is. [speaker001:] Can I have either your full name or account id in order to pull up your account? [speaker002:] Rodriguez Domingo [speaker001:] thank you for that. I will go ahead and write up a report to let the purchasing department know about this issue so they can work to resolve it. [speaker002:] Thank you. [speaker001:] They will now be made aware of the issue with the stock of the item that you mentioned to me so they can work on getting more in stock. Is there anything else I could help you with at the moment though? [speaker002:] That would be all! Thank you for your help! [speaker001:] Sorry about the issue there, glad to have helped. Have a good day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi...there is a pair of Guess boots that I want that are out of stock. Do you know when I can expect them to be available again? [speaker001:] What is your full name? I just need to pull up your account before we do anything else. [speaker002:] My name is Alessandro Phoenix [speaker001:] Thank you! I cannot give a specific date of when they'll be back in stock, but I will send a report to our purchasing department so that they're aware of the issue and will resolve it quickly. [speaker002:] Thank you so much for your help! [speaker001:] You're very welcome! Is there anything else I can help you with today? [speaker002:] Nothing else...thank you....have a good day! [speaker001:] You're welcome! You have a great day as well! [speaker001:] Hi! How may I help you? [speaker002:] She i ordered something from you guys and i just noticed that my payment method seems to be wrong. So i want to check on the status of my order [speaker001:] Okay! May I have your full name, Account ID and Order ID to verify? [speaker002:] my name is Alessandro Phoenix and my account id is ZPJM2B096B oh my order id is 8342501981 [speaker001:] What is the shipping status say? [speaker002:] Its saying received but i haven't got anything just yer [speaker001:] I will change the payment method but it will only apply to future orders. Then I will check on why your order hasn't arrived. What new method would you like? Debit? [speaker002:] okay. Yes i would like to use a debit card card info is 2467 2737 3379 exp. 1223 cvs: 345 [speaker001:] It seems we have an error by it saying it is delivered it is still on the way. It should be here in the next week. If not please contact us again. I also changed your payment method. Was there anything else? [speaker002:] okay thank you for your help. that will be all [speaker001:] Have a good one! [speaker001:] Hello, how can i help you today? [speaker002:] When i search for something is taking a long time and i see a wheel [speaker001:] Okay could you try logging out of your account and then getting back on it please [speaker002:] ok one sec [speaker001:] If that does not work i will notify our website team to look into the issuet [speaker002:] still doing the same thing [speaker001:] Okay looking like an issue on our end. Sorry about that issue but the problem should be fixed soon Is there anything else i cna help you with today? [speaker002:] could we try at least one more thing and see of it work [speaker001:] Okay sure, could you try loading up another website and see if you are having issues with it [speaker002:] ok it seem to working now thank you for your help [speaker001:] Okay glad to hear that and no proble, have a nice day [speaker001:] Hi! How can I help you? [speaker002:] hello, my results are unrelatedou [??] want to find out what's going because it is frustrating? [speaker001:] What results are you talking about? [speaker002:] that's what im trying to figure out, found it the search bar doesn't work [speaker001:] Oh, okay. So you need help finding an item on our website? [speaker002:] No, just trying to figure why the search isn't working because it is frustrating. Do have any suggested solution on fixing my problem? [speaker001:] First, let's try logging out of your account and then logging back in. Sometimes that fixes it. [speaker002:] okay [speaker001:] Let me know if that works. If not, we have some other things we can try. [speaker002:] I tried it but it didn't work [speaker001:] Okay. Do you know how to clear your cookies? That's what we need to do next. [speaker002:] yes, i cleared my cookies and that worked, thank you for all you help [speaker001:] You're very welcome! Is there anything else you need today? [speaker002:] No that will be all [speaker001:] Okay. Have a wonderful day! [speaker001:] I forgot username [speaker002:] hello, how can i help today? Oh you just need to get the username back? Can I have your full name or account id? [speaker001:] Rodriguez Domingo [speaker002:] The account has been pulled up, can I also have the zip code, phone number and email address. Any two you have will work. [speaker001:] 34308 is zip code, 146-5997 [speaker002:] Great thanks I was able to verify all that, the username is rdomingo1 Anything else I can help with?? [speaker001:] no [speaker002:] Great, glad I could help. Have a good day [speaker001:] Hello, how can I help you today? [speaker002:] What is the shipping status on my jacket, because I thought I should have received it by now. It's been 9 days since I ordered it. [speaker001:] Okay, let me look into that for you. Can I have your full name? [speaker002:] Joyce Wu [speaker001:] and your username, email, and order ID? [speaker002:] jw037299@email.com my username is jw037299 the order id is 9108716312 [speaker001:] Okay, and you said you've been waiting 9 days? [speaker002:] yes [speaker001:] Okay, to send you an new order I'll need your address. [speaker002:] 3184 Woodshore St Baltimore, WA 81926 [speaker001:] And what's the exact item? [speaker002:] It's a Tommy Hilfiger jacket. [speaker001:] Okay it should be on it's way to you ASAP Is there anything else I can do for you? [speaker002:] Do you know if it's on the way or are you resending it? [speaker001:] I'm re-sending you a new one. [speaker002:] Ok, great. Thanks! That's all I needed. [speaker001:] Then have a nice day! [speaker001:] Hello [speaker002:] Thank you for being an AcmeBrands customer! How may I help you? [speaker001:] Can you please help me? [speaker002:] Sure, what is going on? [speaker001:] I just saw that my subscription is gone. I love that subscription! I still want to keep it Can you help me figure out what to do? [speaker002:] Yes, let's see what happened. May I have your full name? [speaker001:] Rodriguez Domingo [speaker002:] Thank you. How did you find out that your subscription was gone? [speaker001:] I logged into my account and I saw that I didn't have it anymore [speaker002:] I'm sorry, I see that you are correct. We can fix this right now. [speaker001:] Oh, great Thank you! [speaker002:] Your service has been reinstated. Can you see it in your account now? [speaker001:] Hmmm Let me look [speaker002:] Okay. [speaker001:] I see it's back now!! Thanks so much [speaker002:] Great news! Is there anything else you need? [speaker001:] No that was it Thanks for getting it back [speaker002:] You're welcome. Have a nice day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi there, I just wanted to check the status of my subscription to make sure it's currently active. I also wanted to make sure that my previous payment made its way through if you could help me to check for that please. [speaker001:] Absolutely, can I please have your full name or account ID please? [speaker002:] My ful l name is Albert Sanders. My account ID is XRDAUGKRKF is* Sorry about that typo. Thank you. [speaker001:] Thank you, do you have an order ID? [speaker002:] I don't have an order ID, I'm sorry. Is there any other information that I can provide you with in order to help? [speaker001:] No, that is fine! Thank you I have gone ahead and loaded up your subscription here, it appears that is is indeed still active and the due date was yesterday. it is*, my apologies [speaker002:] No worries, thank you. Does that mean that I need to pay for it since it was due yesterday? [speaker001:] Yes, if you have already not done so, the due amount is $45 [speaker002:] Alright, I will do that online in my account now then. Thank you again, I just wanted to make sure my subscription was still active and that my previous payment had gone through. [speaker001:] No problem, anything else I can help you with today? [speaker002:] No but thank you so much, you were very helpful.:] [speaker001:] Thank you, have a good day! [speaker001:] Good afternoon, how can I help you? [speaker002:] Hi. I need your help in sorting out a problem I have [speaker001:] Gladly, tell me what you need. [speaker002:] I am looking at my march bill and I see that I was charged twice for a shirt that I bought. Can you help with this? [speaker001:] Of couse! Give me your full name and account ID. please [speaker002:] my name is joyce wu and the account id is 64vmt99fke [speaker001:] Ok, would you give me the order ID. please [speaker002:] order id is 3135346547 [speaker001:] Ok let me check the error. It would indicate the level of your membership please [speaker002:] my membeship level is guest why was I charged twice? are you there [speaker001:] Yes, but it was due to a change in prices on the date of purchase. I really apologize for the inconvenience but there is nothing I can do. [speaker002:] I would like to speak with your manager [speaker001:] I understand, a moment please [speaker002:] I need a manager please [speaker001:] You will be contacted shortly. Sorry for the inconvenience. is all I can do at the moment. [speaker002:] I need a manager right away to resolve my problem [speaker001:] The Manager will contact you separately. Sir, I must count the chat because I can no longer offer any option to your condition. [speaker002:] when will the manager contact me. I need a time [speaker001:] The waiting time varies between 2 to 4 hours. In that interval you will be contacted. [speaker002:] That is not good. I ugently need to resolve this issue right now [speaker001:] Sorry but I can only offer the information indicated to me. If you wait that time you can solve your doubts with the Manager. I will apologize but it is all I can offer at the moment. [speaker002:] Please give me a phone number for the manager [speaker001:] No problem. The number is as follows: 800 534 7568 [speaker002:] thanks and have a good day [speaker001:] Have a nice day too [speaker002:] what is the manager's name [speaker001:] Joseph [speaker002:] and his last name [speaker001:] Smith [speaker002:] thanks that's all goodbye [speaker001:] Not problem. Goodbye! [speaker002:] goodbye thanks for your help I will call the manager and get the problem resolved [speaker001:] No problem. A pleasure to help you! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I'm interested in buying an item but I see the price is a lot higher than other stores. Do you price match? [speaker001:] I'm sorry to say that we do not offer price matching at this time Our prices are set by algorithms that take a lot of factors into account [speaker002:] It's a significant amount more for the same tem item* [speaker001:] Oh, I see. Let me take a look at your account, and there might be something that I can do [speaker002:] Are there any sales coming up or anything? I'm a silver member and would like to order through you [speaker001:] Ah, I'm glad to hear that As one of our most valued customers, I'm sure that I can pull a few strings behind the scenes [speaker002:] That would be great, I'd appreciate it [speaker001:] may I ask your full name, your account ID, and the Order ID of any recent purchase? [speaker002:] Albert Sanders Account ID: NMB8AAKAG7 Order ID: 8618624956 [speaker001:] And, I can go ahead and offer you a promo code that you can use at checkout [speaker002:] Thank you so much for your help [speaker001:] that will bring our price down to a competitive level. CCAFB should serve your needs Is there anything else I can help you with today? [speaker002:] No, thanks again [speaker001:] You're welcome. Have a great day, Mr. Sanders [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hi....I am looking to buy a pair of Guess Jeans and I wanted to know what sizes were available [speaker001:] I can help with that. They come in a variety of waist sizes, but the inseams are generally 36 inches. [speaker002:] Perfect....that is the one I wanted [speaker001:] Great! Is there anything else you need? [speaker002:] Nothing else...thanks for your time! [speaker001:] You're welcome! [speaker001:] hello [speaker002:] Thank you for contacting Acme. How may I help? [speaker001:] I am interested in buying this Tommy Hilfiger jacket for my dad [speaker002:] Ah, an excellent choice [speaker001:] Can you tell me what materials this jacket is made of? [speaker002:] Certainly. One second, I'll check that out in our detailed manuals. The outside of the jacket is made of synthetic materials [polyester, nylon, and tricot] for wind and water resistance The inside lining is pure cotton, which gives great insulation [speaker001:] Oh I see. Sounds pretty good. Thanks. [speaker002:] You're welcome. May I help with anything else? [speaker001:] no, that was all [speaker002:] Excellent. Have a great day [speaker001:] I heard you guys are closing after today? [speaker002:] Our stores will still be open [speaker001:] oh ok. [speaker002:] But our help line is simply moving house [speaker001:] ok. thanks for your help [speaker002:] You're welcome. Have a good one [speaker001:] Thanks for choosing AcmeBrands! What can I do for you today? [speaker002:] Hi I have a premium subscription and I wanted to check the status of my account [speaker001:] Sure thing. What would you like to know? Subscription status? [speaker002:] I believe I have some missing credits worth $40 [speaker001:] I'll be happy to help you with that. Can you please tell me your full name, so that I can access your account? [speaker002:] I was supposed to have received the credit from the deal with a previous purchase Sanya Afzal [speaker001:] Thank you, Sanya, one moment, please. I have checked, and this is a valid error. [speaker002:] Thank you [speaker001:] It's $40, so I will add that back. [speaker002:] Appreciate it [speaker001:] To get the credit back, please use this promo code: JRSP0 [speaker002:] Thank you [speaker001:] This will give you a $40 credit. Can I help you with anything else? Sorry for the issue! [speaker002:] Thats all. Thank you very much [speaker001:] You're welcome, have a great day! [speaker001:] Hello. How can i help you today? [speaker002:] Hi. My name is Rodriguez Domingo. I am trying to add the Tommy Hilfiger jeans to my cart for $59, but my cart is not updating. Can you assist? [speaker001:] Sure thing Rodriguez! Give me a short moment and we will figure this out together [speaker002:] Great [speaker001:] So if I'm understanding you correctly you are trying to add an item to your cart but once you do so the cart does not update showing your item? [speaker002:] Correct. [speaker001:] Okay. Can you try refreshing the page and trying again to see if that resolves the issue? [speaker002:] Ok. I just tried that and it still won't update. [speaker001:] Alright and just to be safe. Try logging out and back in really quick for me and try again [speaker002:] Ok. I logged out and back in, and now my cart is updating! [speaker001:] Okay great. Is there anything else I can do for you today"?* [speaker002:] That is it for today. Thanks. [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I'm having a hard time with your website today. I'm searching and all I keep seeing is a spinning wheel! [speaker001:] I am so sorry to hear that. Can you please tell me more about the issue you are experiencing with our website? [speaker002:] I'm getting dizzy watching this darn wheel spin! [speaker001:] Can you please try logging out of your account and logging back in? [speaker002:] Let me try that. Nope, it is still spinning when I search. [speaker001:] I apologize for the inconvenience, but can you please try clearing your browser's cookies? [speaker002:] give me a second and I'll do that. Yay, the search is working. You saved the day!! Now I can shop! [speaker001:] Great. I am glad that we were able to resolve your issue. Thank you for your patience. Is there anything else I can help you with today? [speaker002:] That was all, thanks. [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hello I have a question [speaker002:] Hello, how may I help you today? Okay, what is your question? [speaker001:] How long does the premium membership last once I get it? [speaker002:] That is a very good question. Let's see. [speaker001:] Ok ty [speaker002:] The membership will be for the rest of the year when obtained and the next full year. It is evaluated the beginning of each month. [speaker001:] Ok great I need to shop for my upcoming wedding Thank you for your help and have a nice day! [speaker002:] That's wonderful! Congratulations and have a wonderful day! [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Yes i would like to know the price of gift wrapping an item? [speaker001:] Sure thing, let me try to find that information for you. Great, I believe I have what you're looking for. [speaker002:] grear great [speaker001:] Gift wrapping is set at a price of $4.99 per item. Depending on the size some items may not be available for gift wrapping. We also have an option to add a message to your gift if you would like but note that each item needs to have a message designated for it even if the message is just a repeate. Was there anything else I could help with today? [speaker002:] okay what see is not available for this service? [speaker001:] Items that are larger than the standard size for a coat are not available for gift wrapping but we only have a few things that fall into this category. [speaker002:] okay, thanks for the info. that will be all [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hi! How may I help you today? [speaker002:] Hi, I just bought a jacket but I do not want it anymore [speaker001:] Ok, is there anything wrong with the jacket [speaker002:] No, I just changed my mind. I do not need it right now [speaker001:] Ok, can I have your name? [speaker002:] Sanya Afzal [speaker001:] Can I have your username, email and order id [speaker002:] sanyaa38 sanyaa38@email.com 2677637660 [speaker001:] How would you like the refund, gift card, value to your account, paper check or credit card [speaker002:] Credit card [speaker001:] HOw much was it [speaker002:] $49 [speaker001:] I have issued the refund Is there anything else I can help with today? [speaker001:] Hi how can I help you [speaker002:] Hi there, I wnat to know bit more about a product [speaker001:] Sure what product and what do you want to know [speaker002:] I would like to know what material the Michael Kors shirt is made of [speaker001:] Sure just a moment. As a rule of thumb, shirt fabric should be made of 100% natural fibers like cotton, linen, wool, or a blend of these. Pure cotton is our most popular material, and our most popular blend is 90% cotton 10% linen. [speaker002:] That's great. That's all I wanted to know. Thank you. [speaker001:] Have a nice day [speaker001:] Hello! Thanks for contacting AcmeBrands. How can I assist you today? [speaker002:] Hi, yeah, I need to update some of the info on my account [speaker001:] I can help with that. Can I have your name please? [speaker002:] Well, that's the thing that's wrong I need to update my name Should I give you my name as I think it is on the account now? [speaker001:] Okay. What's the name on the account now? Yes, please. [speaker002:] I think you have it under Norman Bouchard [speaker001:] Okay, Mr. Bouchard, I've located your account. And the name is the only thing that needs to be changed? [speaker002:] Yes, everything else is fine [speaker001:] Great. What is your new first and last name? [speaker002:] Actually, I just need to add a "Sr." My son [the Jr] lives with us, keeps opening my stuff by mistake "mistake" [speaker001:] I understand. I just need to very your identity. Could you provide me with your zip code, telephone number and email address? [speaker002:] Sure the zip is 80680, phone is 812.325.7894 and email is nbouchard@email.com [speaker001:] Thank you for that. Give me one moment while I update your account with the suffix. Alright, I've updated your account and you should start receiving communications from us with your new name change. [speaker002:] Great, thanks [speaker001:] You're welcome! Is there anything else I can help you with? [speaker002:] Nope that was everything. [speaker001:] Great! I hope you enjoy the rest of your day Mr. Bouchard, Sr. [speaker001:] Hi, how can I help you today? [speaker002:] Hello.. I was wanting to dispute my bill, because I was charged twice. [speaker001:] Ok, I can help you with that [speaker002:] Great. [speaker001:] So an item was charged twice on your bill? [speaker002:] That's correct, I signed up for the premium subscription.. And I was charged twice for it. [speaker001:] Ok, one moment please and I will see what I can do [speaker002:] Okay, thank you! [speaker001:] Your welcome, can I get your full name or Account ID? [speaker002:] AA44R3EQBV [speaker001:] Next, I just need to verify your identity Can I have your full name and Order ID please? [speaker002:] Rodriguez Domingo, order ID 3292563231 [speaker001:] Ok great, do you know what level your membership is? [speaker002:] It's currently guest, but i just signed up for the premium subscription! [speaker001:] Ok, let me check to see the system about your refund. One moment please. [speaker002:] Excellent! Thank you so much! [speaker001:] Your welcome. Good news, we can fix your problem Have you already paid the bill? [speaker002:] Yes, I have already been charged to my credit card. [speaker001:] No problem, you are eligible to receive a refund today. A refund has been made to your account for the $10 you paid after being double billed. Was this the correct dollar amount? [speaker002:] Awesome! Thank you for your help today, that is the correct amount. [speaker001:] Ok great! Is there anything else I can help you with today? [speaker002:] Nope, thanks again! [speaker001:] You're welcome. Have a great day! Goodbye [speaker001:] Hello, this is AcmeBrands customer service. How may I help you? [speaker002:] Hi, I am inquiring about my subscription status [speaker001:] Okay, may I have your full name or account ID? [speaker002:] Albert Sanders and account ID is RPNFIAAJLT [speaker001:] May I have your order ID? [speaker002:] 6325050755 [speaker001:] Alright, your subscription is still active, and you have $14 due today. [speaker002:] Okay I would like to pay that today [speaker001:] Okay, let's do that. Do you have a credit card number to use for the payment? If not, I will use the credit card stored on your account. [speaker002:] Not on me. But use the credit card on the account [speaker001:] Excellent, your subscription has been renewed. [speaker002:] Great, thank you! [speaker001:] Do you need help with anything else? [speaker002:] No that was all [speaker001:] Okay, have a nice day. [speaker001:] Hello. How can I assist you today? [speaker002:] Hi, I just wanted to know when my local store is opening up the store in Brighton CA [speaker001:] Let me look into it. Local store hours may vary, but AcmeBrands stores are encouraged to be open from 8 AM to 11 PM to best serve our customers. You can always visit us online at www.acmebrands.com for service 247. Using the website you can make purchases, process refunds and get your most common questions answered. [speaker002:] Ah, that sounds good. Thanks for your help [speaker001:] I hope that answers your question. Can I help with anything else? [speaker002:] Yes, it did. That's all I needed [speaker001:] Thanks so much, have a great night. [speaker001:] Hello, how may I help you today? [speaker002:] I bought a michael kors shirt and would like to return it I decided to get something else [speaker001:] Is there any issue with the shirt you received? [speaker002:] i just dont like it now that ive seen it in person [speaker001:] Sure, no problem. Can you please provide me with your full name, username, email address, and order ID? [speaker002:] Chloe Zhang cz320328 cz320328@email.com 7516150656 [speaker001:] Just to be sure, have you already received the item? [speaker002:] yes [speaker001:] And is there any issue with color or size? [speaker002:] I just didnt like how it felt its sorta crunchy [speaker001:] Are you absolutely sure that the reason for your return isn't stain, wrong color, or wrong size? [speaker002:] yes [speaker001:] Ok. Please give me a moment. Would you like to receive your refund by gift card, account credit, paper check, or credit card? [speaker002:] just back on the credit card it was purchased with would be fine [speaker001:] No problem. Can you please tell me your account ID so that I can find the associated credit card? [speaker002:] FRTTLQIBEA [speaker001:] Can you tell me how much the shirt was? [speaker002:] 64$ [speaker001:] Your refund of $64 has been processed. Is there anything else I can help you with today? [speaker002:] no that was all [speaker001:] Thank you. Have a great day! [speaker001:] Hi how can I help you [speaker002:] I have a question regarding a recent order I made I ordered one item but I just got my email confirmation and it shows two [speaker001:] OK let me look into that Can I get your full name, account id and order id [speaker002:] its Alessandro Phoenix My Account ID is QFDQA6LWKM My Order ID is 7778172735 [speaker001:] Ok I've looked this up in our system It looks like that was just an error in the email [speaker002:] ok good [speaker001:] You were only charged for one item [speaker002:] so I'm not charged twice right? [speaker001:] Correct [speaker002:] great that's a relief [speaker001:] Anything else I can help you with? [speaker002:] no that's it thanks! [speaker001:] Have a nice day [speaker001:] Hello, how may I help you? [speaker002:] I would like to change my payment method on my account because its not showing up correctly [speaker001:] okay, can I have your full name? [speaker002:] yes its Albert Sanders [speaker001:] I also need your account id and order id, please. [speaker002:] 9EWR65GVG [speaker001:] What about the order id, please? [speaker002:] Order ID: 4556823630 [speaker001:] What is the shipping status? [speaker002:] In progress I just need to update my primary payment method for this account [speaker001:] Great, I am going to change it for you. Is your primary payment method a credit card, debit card or PayPal? [speaker002:] debit card [speaker001:] Your payment method has been updated. [speaker002:] do you need the card number and stuff to update it? 1345 4678 4788 4774 0223 Hello did you get that? [speaker001:] Yes, i am here. Just working on the system. [speaker002:] okay [speaker001:] Thanks for your patience. [speaker002:] no problem [speaker001:] okay, the information has been updated. [speaker002:] okay thank you [speaker001:] Is there anything else that I can help you with? [speaker002:] no that will do it [speaker001:] Have a nice day. [speaker001:] hi [speaker002:] Hello, how can I help you? [speaker001:] I would like to return an item [speaker002:] May I have your order ID, username, and email address to look you up in our system? [speaker001:] 5867575994 joycew73 joycew73@email.com [speaker002:] Do you happen to know your membership level? [speaker001:] yes its bronze [speaker002:] Alright, so I will email you a label to ship the item [s] back, and you will have the option of returning by mail, in store, or at a drop off center. Once your item is received back, you will be refunded. May I have your full address to create a label [speaker001:] 2698 1st Ave Monterey, TX 70556 [speaker002:] And would you like to return by mail, in store, or at a drop off center? [speaker001:] return at drop off center [speaker002:] That will be at 448 Fairview Dr, Monterey, TX Just print out the label and attach it to your item [s] so it is an easy return process for you once you get to the center. Is there anything else I can assist you with today? [speaker001:] no thats it thanks [speaker002:] Have a wonderful day. [speaker001:] Hello, how may I help you? [speaker002:] hey i'm wondering if you'd be willing to gift wrap something for me and also how much that'd be [speaker001:] Gift wrapping costs $4.99 per item, but if an item is marked as oversized it may be higher. [speaker002:] i see would I do that through you or do I do it through the site when I order [speaker001:] There should be an option to gift wrap when you are checking out, it will also tell you how much it costs. [speaker002:] ok seems simple enough thanks for answering my questions [speaker001:] Yep, is there anything else you need to know? [speaker002:] no thank you take care [speaker001:] Okay, have a nice day. [speaker001:] Thanks for choosing AcmeBrands! How can I help you today? [speaker002:] My brand new promo code is not being accepted. [speaker001:] I'm sorry to hear! What is your full name, please? [speaker002:] David Williams [speaker001:] Thank you, David. Let me check on this for you. What is your membership level? [speaker002:] gold [speaker001:] Thank you. Good news, I can create a new one for you! Apologies for the inconvenience, but this one should work now: SZB5C [speaker002:] oh good [speaker001:] Can I help you with anything else today? [speaker002:] That is all I needed thank you [speaker001:] You're welcome, David, have a good one! [speaker001:] Hello there! How can I help you today? [speaker002:] I would like to change the phone number on my account [speaker001:] No problem! Can you please tell me your full name so that I can pull up your account for you? [speaker002:] One of the numbers is off by one number Sure. It is Joseph Banter [speaker001:] Thank you, Joseph. For verification purposes, what is the number that is currently on file? [speaker002:] 595-294-9595 [speaker001:] Thanks very much, got it! I'll just need to verify a few additional pieces of information. Can you please provide your Zip code, your email address, and your username? [speaker002:] My zip code is 1912 my email is josephbanter431@email.com and my username is josephbanter431 [speaker001:] Got it, thanks! Okay, what is the new phone number that you would like to have on the account? [speaker002:] 595-295-9595 [speaker001:] I've updated it, and you're all set now! Can I help you with anything else today? [speaker002:] That is it. Thanks! [speaker001:] You're welcome, have a good day! [speaker001:] Hello! What can I do for you? [speaker002:] I'm trying to make a purchase but my cart won't update when I add an item [speaker001:] I'm sorry for the inconvenience! Can you first try refreshing the page and giving it one more try, please? [speaker002:] That didn't help [speaker001:] Okay. Can you try logging out and back in? [speaker002:] That worked. It's updating now. [speaker001:] Great! Can I help you with anything else? [speaker002:] No, thank you [speaker001:] You're welcome, have a nice day! [speaker001:] how can i help you today? [speaker002:] Hi, this is Joyce Wu. I don't have an account there but I just made an order as a guest Unfortunately, I need to return this shirt because it arrived with a stain [speaker001:] if i understand correctly, you need to process a return for your shirt for a stain? [speaker002:] Yes, that's correct [speaker001:] ok, one moment while i pull up your account. may i have your username, email, and order #? [speaker002:] sure, in that order, they are: joycew94 joycew94@email.com 3635786307 [speaker001:] one moment. thank you would you like this refunded to the card on file? [speaker002:] I would prefer PayPal, if that's possible [speaker001:] we can do credit card, gift card, paper check, or add the value to your account [speaker002:] hm, in that case, Credit card would be best [speaker001:] ok. may i have your account id to process the refund? i will need your account id, and the amount of the item cost, to process the refund [speaker002:] I'm afraid I don't have an account ID, this was placed as a guest the amount of the item was $79, for a Calvin Klein shirt [speaker001:] i dont seem to able to process a refund dor guest accounts to credit card at this time is it ok if we mail you a check? we can also mail a gift card, but i am ssuming you wish to have the cash [speaker002:] Mailing a check would be fine [speaker001:] ok. ok, may i have your mailing adress for the check? please? [speaker002:] 5329 Lexington Ave San Lima, TX 51471 [speaker001:] thank you. ok the refund has processed can i help you with anything else [speaker001:] Hi, there. How may I help you? [speaker002:] I am trying to access my account to see my shopping history, but I lost the phone I use for two-factor authentication. [speaker001:] Oh no! I can help you with that. May I have your full name and Account ID, please? [speaker002:] Thank you! My name is David Williams, and my account ID is 834771847. [speaker001:] Okay, I have your account pulled up and now I need your email address, please. [speaker002:] My email address is dw750234@email.com [speaker001:] Great. I am going to reset the account and send it to your email address. [speaker002:] Thank you!! [speaker001:] You are welcome. I am going to send you a link about security practices, just for your information. [speaker002:] Great, thank you! [speaker001:] May I help you with anything else today? [speaker002:] No, that was all. Thank you. [speaker001:] You are very welcome. Have a great day! [speaker001:] Hi, I'd like some information about a pair of boots. [speaker002:] May I have your name? [speaker001:] Sure, Crystal Minh [speaker002:] Hi Crystal, I'm James. I'd love to help you with that. What information do you want to know? [speaker001:] I'd like to know what they are made of... they look leather, but I can't tell. [speaker002:] I am unsure. That information is not in the FAQ. We have a wide range of boots in many different materials I'm sorry that I can't help you with this. Is there anything else I can help you with? [speaker001:] would it help if you knew which boots? [speaker002:] That might help. [speaker001:] they are black Hilfiger's and have a red and white stripe at the top. retail is $59 [speaker002:] I still cannot find that information. I am deeply sorry. Can I help you with anything else? [speaker001:] No, i guess that's all. Unless you know where I can get the information from [speaker002:] You might check the manufacturer's website. Goodbye [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hello, what happens if I'm late on a subscription payment? [speaker001:] Let me just look that up for you. May I ask who I am talking with? [speaker002:] Albert Sanders [speaker001:] Thanks Albert. It looks like if you are late your subscription gets suspended. Were you needing an extension? [speaker002:] I am looking at a few things I'd like to buy, sounds like I can't do that if I'm late! Is an extension possible? [speaker001:] My system just sent me an update. The policy has changed. There is just a late fee now. If you are gold or silver you will not be charged a late fee if you pay within 5 days. [speaker002:] Oh perfect, thank you! [speaker001:] Is there anything else you need help with? [speaker002:] That was it, thanks. [speaker001:] Thanks Albert, have a great day. [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] I have an extra fee on my bill can you check it out for me [speaker001:] Yes. Please provide me with your name and account ID. [speaker002:] Chloe Zhang B7Q8DFDDLQ order ID 0540609089 [speaker001:] I've pulled up your account, Chloe. Is it an extra service on your account or a fee applied to your recent order? [speaker002:] I can't tell what it is for. I am a Gold Level member [speaker001:] Alright. Give me one moment to review your account. [speaker002:] sure take your time [speaker001:] I do see an additional fee added to your last order which is probably what you're seeing on your bill. Since you're one of our Gold members, I'd be more than happy to remove that. [speaker002:] great! [speaker001:] What was the total of the fee on your bill? [speaker002:] It's $50 [speaker001:] I've updated your order with the adjustment of $50. Is there anything else I can help you with? [speaker002:] no [speaker001:] Okay, enjoy your evening! [speaker001:] Hi! How can I help you today? [speaker002:] Can you tell me more about the Tommy Hilfiger jacket? I might want to buy it [speaker001:] Sure, what information do you need? [speaker002:] How often should it be laundered? Are you there? [speaker001:] Yes! I am gathering the information, it will only be a few more moments. [speaker002:] ok [speaker001:] We suggest to wash it depending on how often you wear it, if you do regularly, then it should be washed at minimum twice a season! But, if you wear it sporadically Then once a season should be fine. I hope this answers your question! [speaker002:] Yes, it does! Thank you! [speaker001:] Fantastic! Is there anything else I can do for you today? [speaker002:] No, that was my only question [speaker001:] Great, have a good day! [speaker001:] Hello, how may I help you? [speaker002:] Hello, I love shopping with your store! and i would like to know what the different levels of membership are [speaker001:] Hello, we offer several different levels of membership for our loyal guests. These include Bronze, Silver, and Gold. All of our other customers are considered guests. [speaker002:] I see. Will I get the largest discounts with Gold? [speaker001:] The extra benefits of Gold Membership include unlimited refunds and benefit of the doubt in any transactions. All levels offer promo code discounts. [speaker002:] I shop here all the time and buy a lot it might make sense for me to get the Gold membership [speaker001:] That would be great! Although you can't buy the membership, you have to have $2000 of purchases and fill out a questionaire. [speaker002:] I see! Ok then it wont be long before I have made that much in purchases. I guess I will see to the membership at that time Thank you for your help! [speaker001:] Perfect! We will always be here for you. I hope you get it soon. Is there anything else you needed? [speaker002:] no that is it thank you! [speaker001:] Have a great day [speaker001:] Hello [speaker002:] could you tell me about the Calvin Klein jacket? what material it is? [speaker001:] What do you want to know? [speaker002:] what material it is? [speaker001:] Sure I can Give me a moment [speaker002:] thank you, i am thinking abut buying it [speaker001:] The jacket is made of synthetic materials. These include polyester, nylon, tricot [speaker002:] ok [speaker001:] The inside of the jacket is lined with cotton for insulation Will this be all for today? [speaker001:] Hi! How may I help? [speaker002:] Hi, I was going to buy a pair of jeans yesterday and the price went up significantly today I really want the jeans at the price I saw yesterday. Is there anything you can do? [speaker001:] Let's see, may I have your full name to verify? [speaker002:] David Williams [speaker001:] May I have your account and order ID also? [speaker002:] 9GXJUHYFBG 6241042969 is the order ID [speaker001:] Our prices change based on our algorithm, it most likely changed a time of season or date that the price was set to be raised by. I cannot change it. Apologies. [speaker002:] Can I have some type of discount on the order as compensation? There was no way I could know that the price was going to increase overnight [speaker001:] W2DOA [speaker002:] Thanks so much! [speaker001:] Here is a promo code for your next order. Anything else today? [speaker002:] No [speaker001:] Have a good one! [speaker001:] Hello, how can I help you today? [speaker002:] Hello. I would actually like to return a product due to a stain. How would I go about doing this? [speaker001:] I would be happy to help but I do apologize for that issue. Can I have your full name or account id to pull up the account and get this started. [speaker002:] Yes. Joseph Banter [speaker001:] Can I also have your username, email address and order ID in order to pull up the purchase info? [speaker002:] Yes. My username is josephbanter401 email address is josephbanter401@email.com and order ID is 0963210098 I actually purchased this for a friend of mine. [speaker001:] Alright everything went through just fine, could you confirm what your account level is? [speaker002:] Guest I believe [speaker001:] and do you have a purchase date? [speaker002:] It was purchased on March 11 [speaker001:] Great, guests do qualify for returns within 30 days so we are all set. I am going to print out a shipping label for you. [speaker002:] Okay great. [speaker001:] May I have your address? [speaker002:] 3710 Lexington Ave Jacksonville, WA 95913 [speaker001:] And would you prefer to process this by mail, in store or drop off center? [speaker002:] By mail would be fine [speaker001:] alright that has all been input and we are squared away for that return, was there anything else I could do for you today? [speaker002:] No that would be all. Thank you for your help [speaker001:] Great, always happy to help. Have a good day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] I would like to pay for my subscription fee [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Name: Norman Bouchard Account ID: FEFUYXAHOP [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] Account ID: FEFUYXAHOP Order ID: 3120258067 [speaker001:] Thank you The annual subscription fee is $99, how much of that would you like to pay? [speaker002:] the whole amount [speaker001:] Would you like to use the credit card on file? [speaker002:] yes please [speaker001:] Ok. Your subscription has been renewed and you have made a payment in the amount of $99. Can I help you with anything else? [speaker002:] no, that is all, thank you [speaker001:] Have a good day [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I wanted to buy an item but it was much cheaper yesterday. [speaker001:] Oh no let me look into this for you. May I have your full name and account id please? [speaker002:] Joseph Banter [speaker001:] And you stated the price was cheaper yesterday correct? [speaker002:] that is right a couple dollars is one thing but it was a big jump [speaker001:] May I have your account and order id please? [speaker002:] KZ891ANPYC 9069651127 [speaker001:] I do apologize, I understand that can be very frustrating. Ours prices change based on a dynamic pricing algorithm. What I can do for you is offer a promo code to make up some of the difference. Will that work for you? [speaker002:] That would be great [speaker001:] Here is your promo code: NXK50 Is there anything else I may help you with today? [speaker002:] Thats all thanks [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi, how can I help you? [speaker002:] I am looking at my bill and I see that I was double charged for my subscription! I really don't want to pay twice for it. [speaker001:] No problem, can I have your name please? I can definitely help with htat *that [speaker002:] Alessandro Phoenix [speaker001:] Thanks! May I have your account and order ID please? [speaker002:] Yeah, my account ID is SMHLFVPNWM and my order ID is 9544726084. [speaker001:] Great, thank you, what is your membership level Alessandro? [speaker002:] Gold [speaker001:] excellent, I can refund that total amount how much were you overbilled for? [speaker002:] I'm not sure, actually. [speaker001:] No problem, I'll find out and reverse the double charge. Is there anything else I can help you with tonight? [speaker002:] That would be great! No, that's all I need today. [speaker001:] Excellent, have a great night! Sorry about that extra charge! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi, could you tell me if the tall guess boots come in different widths? [speaker001:] Sure, let me find out for you. One moment. [speaker002:] thanks [speaker001:] Our boots are 16th of an inch wider than the US sizing system, so they are wider than boots you would get elsewhere. [speaker002:] oh ok, so are there different versions tho like regular and wide? [speaker001:] Yes, they come in a variety of widths. Just add 16" to each width to make sure you get the one you need. Is there anything else I can help you with? [speaker002:] oh ok, that is helpful thanks! that is all [speaker001:] Okay. Have a wonderful day! [speaker001:] Hello, how can I help you? [speaker002:] Hello I signed up for premium and I was charged twice I need one of the charges removed please [speaker001:] May I have your full name or your account ID? [speaker002:] Joyce Wu rpgcomne54 [speaker001:] And may I have your order ID? [speaker002:] 6640403098 [speaker001:] Thank you. And what is your membership level? [speaker002:] Silver [speaker001:] How much was the extra charge? [speaker002:] $74 [speaker001:] My system shows only one charge and that payment is still outstanding for $74. [speaker002:] ok [speaker001:] There may have been a misunderstanding due to the payment not having processed yet. I apologize if there was any confusion. [speaker002:] No problem thank you for your help [speaker001:] Is there anything else I can help you with today? [speaker002:] Have a great day! [speaker001:] You too, thank you. [speaker001:] How much does it cost to get my name stitched in clothing? [speaker002:] Let me check that for you. Stitching depends on how much text you are adding. 30 cents per character for the first 15, 20 cents per character for the next 15, and 10 cents per character after that. [speaker001:] Perfect. Nobody's gonna steal my pants anymore!! Thank you so much, that's all I needed! Have a nice day. [speaker002:] No problem, have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi. I want to make a complaint [speaker001:] Okay, what's the issue? [speaker002:] The promo code I'm trying to use is invalid And I got it 5 days ago [speaker001:] Okay, can I have your full name? [speaker002:] Joyce Wu [speaker001:] And just to be sure you said it was 5 days ago. [speaker002:] Yeah [speaker001:] Let me look into the system and see what happened. Okay, I can see the issue here. I'm going to invalidate that old code on our end and provide you with a new one. [speaker002:] Okay Thanks [speaker001:] Your new code is: HYPUY Is there anything else I can do for you today? [speaker002:] That will bee all. Thanks [speaker001:] Then have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] when i try to add something to my cart, it doesn't get added [speaker001:] I am sorry about that [speaker002:] no problem [speaker001:] Have you tried refreshing the page and adding the item again? [speaker002:] I just did and it didn't work [speaker001:] I apologize for the inconvenience but can you please try logging in and out of your account? [speaker002:] okay, trying now. nope, that didn't work [speaker001:] Is the item you are trying to add out of stock? [speaker002:] I don't think so [speaker001:] Would you like me to make the purchase for you? [speaker002:] sure [speaker001:] Can you please tell me your credit card number and the expiration date? [speaker002:] I don't have it, it's okay I will try again later [speaker001:] I am sorry that you are having issues with the shopping cart. Please try again later. Is there anything else I can help you with today? [speaker002:] no, thanks [speaker001:] Thank you. Have a good day. [speaker001:] Hi, how can I help you today? [speaker002:] HI I AM HAVING PAYMENT ISSUE WITH MY ORDER order [speaker001:] Ok, can I have your name or Account ID so I can pull up your account please? [speaker002:] i am David Williams David Williams davidwilliams047 [speaker001:] Ok, thank you. One second please. [speaker002:] ok [speaker001:] Ok, I was able to verify your account. So you're having an issue with your payment method? [speaker002:] yes [speaker001:] Do you have your order ID available? [speaker002:] Order ID: 4053805307 my order status [speaker001:] Do you know the shipping status of your item? [speaker002:] yes [speaker001:] Has the item shipped? [speaker002:] no please check from end and let me know the status [speaker001:] So is the item in shipping status "order received"? [speaker002:] ok [speaker001:] I can enter a new payment method for you since the item has not shipped yet. [speaker002:] yes please [speaker001:] What is the new payment method you would like to use? [speaker002:] cash on deliver [speaker001:] Ok, your payment method has been updated Is there anything else I can help you with today? [speaker002:] no thankyou [speaker001:] Thank you! [speaker001:] Hello, thanks for contacting AcmeBrands. How can I help today? [speaker002:] Hello, I would like to pay my premium subscription fee. I really enjoy the deals I get with it. [speaker001:] Sure, I can certainly help with hat. with that* Can I have your full name and account ID? [speaker002:] My name is Joseph Banter and my ID is HILIVHJNXM [speaker001:] Thank you Mr. Banter can I also have your order ID? [speaker002:] My order ID is 6321021998 [speaker001:] Thank you the standard subscription fee is $99 per year. How much of this would you like to pay today? [speaker002:] I would like to pay for the entire sum [speaker001:] Do you have a credit card number you would like me to charge, or shall I use the one on your account? [speaker002:] Please use the one on my account [speaker001:] Perfect, one moment please. Your account has now been renewed. Can I help you with anything else today? [speaker002:] No, that's all [speaker001:] Great, thank you and have a great day! [speaker001:] Hello [speaker002:] Hello, how may I help you today? [speaker001:] which product you have [speaker002:] Are you asking about a specific product? [speaker001:] to you have jeans [speaker002:] We do have jeans. Did you have a question about them? [speaker001:] how much? how can i purchase this? [speaker002:] Are you asking how much it costs to tailor them? [speaker001:] yes [speaker002:] May I know your membership level? The price varies. [speaker001:] gold card member ship now just i asking about details but i will order tomorrow [speaker002:] Tailoring is free of charge to our gold members. [speaker001:] this is good news [speaker002:] Thank you for being a valued customer, is there anything else I can do for you today? [speaker001:] this is enough today thank you so much for this informations [speaker002:] Thank you again and have a good day. [speaker001:] Hello. How may I assist you? [speaker002:] I can't get into my account [speaker001:] Is it because you need your username, password, or two-factor authentication? [speaker002:] Username [speaker001:] Okay. What's your name? [speaker002:] Joyce Wu [speaker001:] Can I have your zip code and email address? [speaker002:] 62630 joycewu9@email.com [speaker001:] I've found your account. Your username is jwu1 [speaker002:] Great. Thank you. [speaker001:] Is there anything else I can help with? [speaker002:] No, that's it [speaker001:] Thanks for reaching out. have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Could you tell me when the San Mateo store closes? [speaker001:] Sure, could I get your name please? [speaker002:] Joyce Wu [speaker001:] Thank you, Joyce. They are generally open until 11pm [speaker002:] Thank you [speaker001:] But hours may very. Is there anything else I can help with? [speaker002:] nope [speaker001:] Have a good day! [speaker001:] Hi how can I help you [speaker002:] I want to purchase something on your site but it's keeps rejecting my credit payment [speaker001:] OK let me look into that OK can you try loging out of your account and back in again [speaker002:] Keeps saying my credit card is Invalid Ok, just logged in I meant log out and logged back in [speaker001:] ok thank you Can you check the expiration date on your card please? [speaker002:] Ok I did, it's 2022 [speaker001:] OK can you try entering the card info one more time [speaker002:] Ok entered Sweet! It worked [speaker001:] Awesome! [speaker002:] Thank you very much [speaker001:] Anything else I can help you with? [speaker002:] No that's it [speaker001:] Have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I am trying to access my account but I forgot my password. [speaker001:] Okay, no worries. I can help you with that Can I have your full name? [speaker002:] Crystal Minh [speaker001:] And your username? [speaker002:] crysminh [speaker001:] I can't get your old password for you, but I can generate a new one so you can get back into your account and manually reset it to be whatever you want! [speaker002:] That would be great thanks [speaker001:] To do that I'm going to need your PIN number [speaker002:] 627312 [speaker001:] Your new password is ej0ubfu4q5 Is that all I can do for you today? [speaker002:] yes, thank you so much. have a nice day [speaker001:] You too! [speaker001:] Hello. How may I help you today? [speaker002:] Hi can i get help with the state of my refund [speaker001:] Sure. May I have your name please? [speaker002:] Norman Bouchard [speaker001:] What would you like to know in regards to the refund? [speaker002:] i want to add an item to my refund i returned some things on order 9712886290 [speaker001:] Ok lets see. Can I have your username, email, and order ID also? [speaker002:] and want to add on an item Jeans-Tommy hilfiger normanbouchard915 normanbouchard915@email.com 9712886290 [speaker001:] Thank you. One moment please. And how much will the total refund be? [speaker002:] 89$ my current refund is 100 so could i get a refund of 189 [speaker001:] Great let me update that. Alright. Your new refund total will be $189. Anything else I can help you with? [speaker002:] nope that is all [speaker001:] Great. Have a nice day. [speaker001:] Hello. How can I help you today? [speaker002:] This two factor authentication has become a nightmare now that I've lost my phone I can not even check my account because you guys won't give me access [speaker001:] I can get it reset for you. [speaker002:] You can? Thanks [speaker001:] May I have your name please? [speaker002:] I was afraid I was going to have to go through hoops with you guys like some other companies that do not understand I lost my phone I'm Crystal Minh [speaker001:] And do you have your email address that is on the account? [speaker002:] crystalminh992@email.com [speaker001:] Thank you very much. I will send a reset link in the email. [speaker002:] I believe that's it, I have another email account if that doesnt work Ok great [speaker001:] It will allow you to reset the 2FA with the new phone. One moment please. [speaker002:] I will look for the link ok I'm waitinh [speaker001:] Alright. Can you confirm you received the email? [speaker002:] sure it just popped up in my inbox thanks I got it [speaker001:] Great. That should get you back set up. Anything else I can help you with? [speaker002:] Now once I figure out the new phone I will use this link thank you thats all for me today Have a good one!! [speaker001:] Great. Have a nice day. [speaker001:] Hello, how can i help you today [speaker002:] The delivery time is wrong. please change it to evening [speaker001:] Okay sure, could i get your full name account ID and order ID please [speaker002:] Rodriguez Domingo Account ID: IRLZMQFPAU 5955905302 [speaker001:] Okay looks like the delivery time is indeed wrong. I have gone ahead and changed the delivery time to evening [speaker002:] ok [speaker001:] Is there anything else i can help you with [speaker002:] no [speaker001:] Okay, have a great day [speaker001:] Hi [speaker002:] Hello, how can I help you today? [speaker001:] I need to return and item because its the wrong size [speaker002:] Happy to help, may I have your full name please? [speaker001:] Norman Bouchard [speaker002:] thanks Norman. [speaker001:] yw [speaker002:] To validate your purchase, can I have your username, email address and order id please? [speaker001:] nb235 whoops nb235309 nb235309@email.com 3251695912 I bought if for my dad but it does not fit: [ [speaker002:] Sorry about that. [speaker001:] ty [speaker002:] I need your membership level to check for return, please. [speaker001:] gold [speaker002:] Perfect, give me a second. Gold members get unlimited returns! [speaker001:] yay [speaker002:] I need your full address for printing out a shipping label for the return. Hi, are you there? [speaker001:] Yes 6490 woodshore st san lima TX 45187 [speaker002:] thanks Norman. [speaker001:] Thank you for your help today [speaker002:] How would you like to process your return? by mail, in store or drop off center? [speaker001:] by mail [speaker002:] Perfect, you can print out the shipping label and go ahead with the return. [speaker001:] Thank you [speaker002:] Great, is there anything else that I can help you with? [speaker001:] no that was all [speaker002:] Have a nice day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I wanted to buy a pair of booties. Yesterday when I looked, the bootie was 15 dollars less than it is today. [speaker001:] Let me look into that for you. Can I get your name please? Are you still there? [speaker002:] Yes, This Norman Bouchard I am a bronze member [speaker001:] Thank you, Norman. So the booties were 15 dollars cheaper yesterday? [speaker002:] Yes. Today they are showing at 99 dollars. Can I please get a credit? [speaker001:] Can I get your Account ID and Order ID? [speaker002:] The account ID is TPVL6ADPQW The order is 0424979278 [speaker001:] Thank you, Norman! Sometimes pricing algorithms do change the price of the item from day to day. [speaker002:] Can you give me the same price as yesterday? [speaker001:] I can give you a promo code for a discount if that would work? [speaker002:] Perfect! [speaker001:] Here is your promo code: G3ML6 Can I help you with anything else today? [speaker002:] Thank you! [speaker001:] Thank you and have a great day! [speaker001:] Hello! How can I help you? [speaker002:] Hello. I have a big issue with my order. I returned these jeans a few days ago because they were the wrong size. But I still see the charge for the jeans on my bill. Can you fix this? [speaker001:] I will look into this right away. What is your full name, please? [speaker002:] Albert Sanders [speaker001:] Thank you, Albert, one moment, please. [speaker002:] Call me Bert, please [speaker001:] Okay, Bert, to validate your purchase, can you please send me your username, email address, and order ID? [speaker002:] asanders997 asanders997@email.com 7305538209 [speaker001:] Got it, thank you! When did you return the item? [speaker002:] Hmmm Let me think I think that I put it in the mail about a week ago [speaker001:] Okay. Has it been a full week, or not yet? [speaker002:] I believe that I got an email saying you guys received it Yeah 7 days [speaker001:] What is your membership level? [speaker002:] Guest [speaker001:] Thank you. At this time, I can't do anything since it hasn't passed the 7-day threshold. However, if you do not see a credit by tomorrow, please contact us once again, and we will credit your account immediately. I apologize for the wait! For now, though, can I help you with anything else? [speaker002:] Okay. I will wait and if the credit doesn't show up I will contact you again [speaker001:] Sounds good! [speaker002:] Thanks for your help That's all I need right now [speaker001:] You're welcome, have a great day! [speaker001:] Hello! How may I help you today? [speaker002:] I'd like to confirm the shipping date on a order of mine I got a email and I'm confused [speaker001:] I can definitely help you with that. [speaker002:] Is the shipping date tommorow afternoon? [speaker001:] May I have your full name or account ID to look on your account? [speaker002:] FEYUUP0YJ8 [speaker001:] Thank you! May I also have your full name and order ID? [speaker002:] Alessandro Phoenix and 9997063388 [speaker001:] Thank you! I am in your accout now Now, may I have your username, email? We need to look up the specific purchase. [speaker002:] ap398278 and ap398278@email.com thanks! [speaker001:] So you are wondering if the shipping date is tomorrow afternoon, correct? [speaker002:] Yes [speaker001:] Okay, our records show that it will be there tomorrow afternoon! [speaker002:] Oh I'm glad Thanks [speaker001:] Is there anything else I can help you with? [speaker002:] no that is it [speaker001:] Have a great day! [speaker001:] Hello how may i help you? [speaker002:] What happens if I am late on subscription pay? [speaker001:] are you asking for an extention on your payment? [speaker002:] no I am asking a question. It is a store wide question. [speaker001:] ah, i see, you are asking our policy on late payments let me pull that up for you [speaker002:] exactly [speaker001:] can i get your name [speaker002:] Joyce Wu [speaker001:] thanks Joyce, I have your answer here We have a late fee of $2.00 per day past the deadline. Gold and silver members recieve 5 days of grace period a month. is there anything else i can help with? [speaker002:] no [speaker001:] have a good one [speaker001:] Hello. How may I assist you today? [speaker002:] HI, I would like to add an item to my order but I've already checked out [speaker001:] Okay, what's your full name? [speaker002:] Rodriguez Domingo [speaker001:] Can I have your account and order IDs please? [speaker002:] Account ID: WZZLGZK8X5 Order ID: 9022395185 [speaker001:] What's the shipping status of the order? [speaker002:] out for delivery [speaker001:] What's your membership level? [speaker002:] Silver [speaker001:] So unfortunately, because the order is already on its way, I will not be able to add an item. However, I can order the item for you and we will ship it to you as soon as we can. I hope that works for you:] [speaker002:] Okay. Thank you for looking into it. I can order it myself but thank you for the offer. [speaker001:] What is the product you'd like? [speaker002:] A pair of Jeans by Tommy Hilfiger [speaker001:] It was easy enough to create a separate order. Depending on your delivery carrier, they might even arrive at the same time. Is there anything else I can help you with today? [speaker002:] Oh awesome! I didn't realize how easy it was for you. Thank you! That is all for today [speaker001:] Great. Thanks for your time. Have a great remainder of the day! [speaker001:] Thanks for choosing AcmeBrands! How can I help? [speaker002:] Hello, I would like to know when my local store closes as I want to buy a few things [speaker001:] Let me take a look for you. [speaker002:] Thanks [speaker001:] They vary. However, we encourage our stores to have daily hours of 8 AM to 11 PM to best serve you. If your local store happens to not be open, we are happy to help you on the website. For now, is there anything else that I can help you with? [speaker002:] That is it thanks for the help [speaker001:] You're welcome, have a nice day! [speaker001:] Hi! How may I help you? [speaker002:] I requested a return before. I want to know what's going on with it [speaker001:] Sure thing! May I have your full name, Order ID, Email and Username to verify? [speaker002:] Alessandro Phoenix, aphoenix360@email.com, aphoenix360 0771061219 is my order ID [speaker001:] Thank you! One second. The online refund is in progress it states. [speaker002:] Where will I receive the refund? [speaker001:] It should come by this week, if not please feel free to contact us. [speaker002:] What payment method will it go to? [speaker001:] Whatever you have registered online. [speaker002:] What's the status of my debit card? [speaker001:] In progress. [speaker002:] Okay. Thank you [speaker001:] Will there by anything else? [speaker002:] No [speaker001:] Have a great day! [speaker001:] I want to make sure I am getting shipped the boots I ordered [speaker002:] Good afternoon, how can I help you? sure, one moment please Did you receive an email indicating an error? [speaker001:] Yes I just want to check the status of my shipment [speaker002:] alright, would you give me your full name or account ID [speaker001:] Norman Bouchard [speaker002:] additional to this would give me your order ID also ID account please [speaker001:] KOWHG5KCAR [speaker002:] Order ID please Mr. Norman [speaker001:] 4401875487 sorry I thought you said account ID [speaker002:] everything in order, don't worry it usually happens let me check with the system about your boots [speaker001:] thanks [speaker002:] it looks like the mail was correct and there was an error with your boots let me fix it for you [speaker001:] thank you thanks [speaker002:] With this I already changed the boots and you will receive the correct ones. [speaker001:] awesome! [speaker002:] a pleasure to help you have a nice day [speaker001:] AcmeBrands, how may I help you? [speaker002:] I needed to log in to my account but I can't remember my password. [speaker001:] Let me help you with that. Do your username or do you need that too? [speaker002:] I have that. I just need my password. [speaker001:] Ok Could I have your full name or account id? [speaker002:] My name is Alessandro Phoenix [speaker001:] Could I have your username? [speaker002:] My username is APhoenix [speaker001:] Do you have access to your pin number? Could I have it [speaker002:] My pin number is 230767 [speaker001:] I cannot retrieve your old password, but I created a new password for you. Your new password is 2dhhw5ope33 [speaker002:] Great, thank you!! [speaker001:] You should be able to log in to your account. Can I help you with anything else? [speaker002:] Awesome, thank you. That is all! [speaker001:] Have a good day. [speaker001:] hi how can i help you [speaker002:] Good day, I cannot access my account [speaker001:] Sure, what is the issue? [speaker002:] I forgot my username [speaker001:] sure what is your full name? [speaker002:] Alessandro Phoenix My full name is Alessandro Phoenix [speaker001:] i will also need your zip code, phone number and email address for verification [speaker002:] 96520 Phone number is 055-9911 [speaker001:] Great! your username is aphoenix1 [speaker002:] Ok, thank you [speaker001:] Do you need help with anything else? [speaker001:] Hello how can i help you today [speaker002:] The jeans I want to buy are out of stock. It seems you are always out of stock of items. I'm thinking about giving up on this joke of a company. Hello??? [speaker001:] hello! so sorry okay What is your name [speaker002:] Joyce Wu [speaker001:] I will inform the purchasing department is this about general or a specific item [speaker002:] It's in general. Whatever I want to buy always seems to be out of stock here but I can find it at other stores. Currently, it is the Michael Kors jeans [speaker001:] Im sorry i can offer you a 20% promo code for when they are restocked will that helop? [speaker002:] Sure, thanks. I didn't really need anything else, I just wanted to complain. Are you still there? Hello??? [speaker001:] MFZ86 [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi I have signed up for a premium subscription shopping service and wanted to know if there are any fees due I would like to keep the subscription please [speaker001:] Let's find out. May I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] May I also have your account ID and order ID? [speaker002:] Account ID: MJJOODCJX7 Order ID: 1811718722 [speaker001:] Thank you. It looks like your subscription payment is due in three days and you owe $49. Is there anything else you need? [speaker002:] Oh okay so i have a couple of days to pay? [speaker001:] Right! [speaker002:] Thank you for your help appreciate it [speaker001:] You're welcome! Have a nice day. [speaker001:] Welcome to AcmeBrads, How may I help? [speaker002:] Hi I am wondering wha't wrong with the site? It's really slow. [speaker001:] Ok. Let me help you. I just checked, and it is slow. Let me make a note of that. [speaker002:] ok thanks [speaker001:] I have just sent a request to our website team to look into it. [speaker002:] Do you have any suggestions on how to fix it now. [speaker001:] It will be a little while. I apologize. The website team is on it. Please refresh your browser in ten minutes. Anything else I can help wih? with? [speaker002:] So no other suggestions? [speaker001:] No. It is an internal issue and will take a few moments for our team to resolve. Sorry. [speaker002:] ok [speaker001:] Anything else I can assist with? [speaker001:] Hello, how can I help? [speaker002:] I would like instructions on how to wash this shirt. [speaker001:] Sure, which shirt are you talking about? [speaker002:] The Tommy Hillfiger one for $89 [speaker001:] Although this is a premium product, you can just wash this in a normal washer and dryer. We do recommend using the color guard detergent, and drying it on the permanent press setting if possible [speaker002:] Okay, this is helpful! [speaker001:] Is there anything else I can do for you? [speaker002:] That is all! [speaker001:] Great. I hope you have a great rest of your day. [speaker001:] Hello, how may I help you? [speaker002:] Hi! I have this premium subscription shopping service and had a question [speaker001:] Sure, what is your question? [speaker002:] I wanted to know if it includes free international shipping [speaker001:] Oh, can I have your full name or account ID to pull up your account and check this? [speaker002:] Rodriguez Domingo [speaker001:] Good news, your account does in fact have free international shipping benefits! [speaker002:] Thank you so much for the information [speaker001:] I will send you a FAQ page that can answer more questions about your membership. Is there anything else you need today? [speaker002:] That is all. Thank you [speaker001:] Okay, thank you and have a nice day. [speaker001:] Hi what can I do for you? [speaker002:] I am really frustrated. I try and search for an item and 0 results are returned. Why doesn't the search bar work? [speaker001:] Let me troubleshoot for you Can you try to log out and log back in [speaker002:] I tried that. It didn't work. [speaker001:] Okay next thing to try is to clear your cookies [speaker002:] I cleared my cookies. That didn't work, either. I am so aggravated. [speaker001:] I am very sorry I am doing the best I can I will notify the internal web team. What were you searching for? [speaker002:] boots by Calvin Klein. [speaker001:] I can make this purchase for you if you'd like [speaker002:] OK. That would be great. [speaker001:] Can I have your credit card information? [speaker002:] It is on file. [speaker001:] Okay. They will be shipped to you Sorry about the issue Is there anything else I can help you with? [speaker002:] No, that is all. Thank you. [speaker001:] Have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] So I"m trying to make a purchase but my credit card keeps getting rejected [speaker001:] Happy to help, may I have your full name please? [speaker002:] Albert Sanders [speaker001:] thanks Albert. Give me a second, Albert. [speaker002:] ok [speaker001:] You may try try logging out and logging back in again. [speaker002:] ok, let me try that doesn't look like that helped [speaker001:] Okay, please double check the expiration date, maybe the credit card is too old. [speaker002:] no, it's valid [speaker001:] So you have entered a couple times and the card is still being rejected, right? [speaker002:] yes [speaker001:] No worries, I can make the purchase for you. [speaker002:] great thanks [speaker001:] What is your credit card number? [speaker002:] 99999999999999999 [speaker001:] and the expiration date? [speaker002:] 0925 [speaker001:] Which brand and item do you want to purchase? [speaker002:] Tommy hilfiger boots [speaker001:] thanks Albert. [speaker002:] did it go through ok? [speaker001:] Yes, it went through and your purchase has been made. [speaker002:] great, that's all i needed [speaker001:] Great, is there anything else that I can help you with? [speaker002:] nope, thanks again [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] Want to now state of refund Want to add to existing refund [speaker001:] May I have your full name and account ID? [speaker002:] Joseph Banter 1234567 [speaker001:] You are wanting to update your existing refund to add an additional item, is that correct? [speaker002:] Yes [speaker001:] I will need your order ID. [speaker002:] 0715182973 [speaker001:] Along with email and username. [speaker002:] josephb7@email.com josephb7 [speaker001:] Thank you. Which item are you wanting to add to your refund? [speaker002:] Boots $59 So total refund would be 159 all together [speaker001:] What is the brand name of the boots? [speaker002:] Guess Hurry I gotta go poo 😭 Thanks I gotta go poooo [speaker001:] I apologize for the wait. Will that be all for today? [speaker002:] Your going to make me poo pants Yes [speaker001:] Have a great day! [speaker001:] Hey I was thinking about getting the premium membershio [speaker002:] Hello, this is ACME. How may we help you today? [speaker001:] I was just trying to see how long it lasts for like 6 months [speaker002:] Okay, that's great to hear! [speaker001:] or a year [speaker002:] All right. [speaker001:] Thank you [speaker002:] Memberships last for the rest of the year from when you receive it until the end of the next year. [speaker001:] Awesome! Thats what I wanted to know [speaker002:] Is there anything else I can help you with? [speaker001:] No thank you [speaker002:] Then thank you for being an ACME customer. Have a great day! [speaker001:] I want to check the subscription status. [speaker002:] Okay, can I have your name please? [speaker001:] Norman Bouchard [speaker002:] Can I have your account ID and order ID please? [speaker001:] FDDS8E7BVS,9238751247 [speaker002:] It looks like your subscription is ending today, and you will need to pay $14 to keep it active. I will send you a link so you can check this yourself later [speaker001:] I would like to pay it now [speaker002:] Sure, do you want me to charge the card on file? [speaker001:] using credit card on account yes [speaker002:] All done, is there anything else you need help with? [speaker001:] no [speaker002:] Okay, thank you and have a nice day. [speaker001:] Hi! I was looking at buying this tommy hilfiger shirt and had a question before I make a purchase?? anyone there? [speaker002:] Hi! Thanks for contacting Acme customer support. How may I help you today? Sorry, it looks like you were here before I got here. Are you still there? [speaker001:] No worries yes [speaker002:] Perfect. Sorry about that confusion. You had a question about a shirt, is that right? [speaker001:] I would like to know how to remove a stain from the shirt [ie. pasta sauce]. [speaker002:] No problem, I'd be happy to look into that. Can I please get your name? [speaker001:] Norman Bouchard [speaker002:] Norman, The first thing to do is to try to rinse it in cold water immediately. Did you do that? [speaker001:] Oh okay [speaker002:] Okay then, if it's dried, you can try to soak it for an hour and then scrub it with a toothbrush and detergent. Lastly, always wash it in on the cold setting. Does that help you out? [speaker001:] yes [speaker002:] Is there anything else that I can help you with today? [speaker001:] Thank you so much for the information [speaker002:] Thanks for shopping with Acme. Have a nice day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I need help getting into my account. I forgot my username [speaker001:] Okay. I can help with that. Can I get your name please [speaker002:] Sanya Afzal [speaker001:] Thank you Sanya. I just need to verify your identity. Can I get your zip code and phone number please? [speaker002:] 41449 795-4467 [speaker001:] Perfect. Okay, Sanya. Your username is just safzal1. Did you need any help with anything else today? [speaker002:] No. That's it. Thank you. Have a good day [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can I help you? [speaker002:] When does the annual sale begin? I'm really xcited [speaker001:] The annual sale occurs during the early months of the year usually during the last week of January. This year, the annual sale started on January 23rd and ended on January 31st. [speaker002:] Great! I'm ready to start shopping. I'll mark my calander [speaker001:] Awesome, is there anything else I can help you with? [speaker002:] that's all [speaker001:] Have a great day! [speaker001:] Hello and welcome to AcmeCorp. How can I help you today? [speaker002:] Hi, I want to buy a shirt but it's almost twice as expensive as one your competitors Can you guys price match it or something? [speaker001:] Hi, sorry about that, I will be happy to help. Can I please have the full name on your account? [speaker002:] Sanya Afzal [speaker001:] Thanks. I just need to look up the order. Can I have your account ID and order ID please? [speaker002:] Account ID: EXRJRMXTH2 Order ID: 7190452225 [speaker001:] Great, thanks I have validated the order. Our prices are meant to be as competitive as possible and I'm sorry you were able to find something much cheaper elsewhere. While I can't match at this time, I would be happy to give you a 20% promo code go ^ good for a future order. [speaker002:] Okay, a promo code sounds fair [speaker001:] Great, here's your promo code, it's good for up to a year. BEUHK [speaker002:] Thank you, I appreciate it [speaker001:] I hope I have be able to help you today. Is there anything else I can assist you with? [speaker002:] Nope that was all for today. Have a good one [speaker001:] Thanks, you too! [speaker001:] Hi, I'm Danny from ACME. How may I assist you today? [speaker002:] Hi Danny, I am trying to place an order but the site is running is soooo slow, can you help me with this? [speaker001:] Sure, that's no problem. I'm sorry for all your troubles so far. [speaker002:] No problem I was just wondering why it is so slow today [speaker001:] I'm going to send a report to our Website Team to fix whatever issues are causing the slow speed. As for now, have you tried logging out and then back into your account? [speaker002:] I will try It loaded but it is still very slow to navigate [speaker001:] Hmm. Is our site the only site that is slow to load for you? [speaker002:] Yes it seems to be [speaker001:] Ah, okay. Then it seems to be a problem with your internet connection. Is there anything else I can help you with? [speaker002:] No thank you have a good day [speaker001:] Have a great day, too! I hope you solve your internet connection troubles. Thank you for being an ACME customer. [speaker001:] Hello, how may I help you? [speaker002:] Hi, I just made an order and wanted to change the delivery to next week so I can get free shipping [speaker001:] Okay, can I have your full name, account ID, and order ID? [speaker002:] I am Joseph Banter and my account ID is OHOWD6ZJC6 i dont have the order id [speaker001:] Can you check again for the order ID? I need it to verify your identity. [speaker002:] Oh yes, just found it! 8403158831 [speaker001:] Okay, great What is the current shipping status? [speaker002:] o that is odd, it says Delivered [speaker001:] Unfortunately, that means that it is too late to change the shipping. Sometimes the system says delivered when the delivery vehicle enters the neighborhood. You should be getting the package in a few minutes. May I ask what membership level you are? [speaker002:] gold [speaker001:] Since you're a gold member, I'm just going to add a credit to your account and refund your shipping fee. [speaker002:] Oh my, that is so nice of you i appreciate that [speaker001:] We always take care of our gold members! Is there anything else you need help with? [speaker002:] no that is all, i hope you have a nice weekend [speaker001:] Thank you, I hope you have a great weekend too! [speaker001:] welcome, how can I help you? [speaker002:] Hi I have a question about a product I was looking a the tommy hilfiger jacket [speaker001:] What would you like to know? [speaker002:] you have it at $84. I saw that it was on sale for $50 at Amazon. It's way overpriced! Do you have a price match? [speaker001:] I see. let me check on that for you. What is your name? [speaker002:] David Williams [speaker001:] can I have your account & order ID please [speaker002:] JALZSKAPFN 4744752793 [speaker001:] well, unfortunately, i have no influence on our prices. [speaker002:] there's nothing you can do for your customers? [speaker001:] there is nothing I can do about that. well, I could offer you a promo code. does that help? [speaker002:] ok then I guess you lost a sale on this then. Can you inform senior management? how much is the promo code for? [speaker001:] hmm. maybe I ran out of them for today. Hope that manager can help you! is there anything else? [speaker002:] so you have no promo codes either? [speaker001:] we save them for our members. are you a member? [speaker002:] I'm a gold member [speaker001:] oh well then OK. here you go. YDJSA is there anything else? [speaker002:] ok I'll try it out then that's itt [speaker001:] ok, good luck with your shopping! Note, that code will apply to everything in your order, so make it a big one! Bye for now! [speaker001:] Thanks for getting in touch today! How can I assist you? [speaker002:] yes i would like check on the shipping cost because i feel like it to high [speaker001:] Sure, let me take a look for you. What is your full name, please? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph, one moment, please. To validate your purchase, can you please tell me your username, email address, and order ID? [speaker002:] and my account id is 7I8AKB7F0B, order id is 0617652847 username is jb035805 email address is jb035805@email.com [speaker001:] Got it, thank you! What is the shipping status of your order, Joseph? [speaker002:] Delivered [speaker001:] Okay. I understand that high shipping fees can be very upsetting. What I can do is refund part of the shipping fee [$8]. I have put that into the system, and you should see a refund in your account soon! For the time being, though, can I help you with anything else? [speaker002:] ok, thank you! [speaker001:] You're welcome, Joseph! [speaker002:] that will be all [speaker001:] Okay, have a great day! [speaker001:] Hello [speaker002:] Hi, how can I help you? [speaker001:] What is your policy on returns? [speaker002:] It depends on your membership level. Gold members get unlimited returns, silver members get returns for items bought in the last 6 months. Bronze members can return items in the last 90 days. And other members are only allowed returns for items in the last 30 days. [speaker001:] Well, I am gold, so I appreciate it. [speaker002:] Great, as a gold member you should have no problems. Anything else you need? [speaker001:] nothing else, good bye. [speaker002:] Goodbye. [speaker001:] I'd like to return something [speaker002:] OK Can I get your full name Also user name, email address, order id Membershp level and reason for return [speaker001:] Alessandro Phoenix, aphoenix872@email.com, order ID is 4024067912 I'm at the Gold level. I'm returning it because it's the wrong size [speaker002:] Do you happen to have your user name? [speaker001:] aphoenix872 [speaker002:] great. As a god member you get free returns, I just need your full address for the return label [speaker001:] 2749 Lexington Ave Raleigh, CA 4425 [speaker002:] And would you like to retrun by mail, in store, or drop off center [speaker001:] I prefer by mail. Thanks [speaker002:] Ok great a return label will be emailed to you, just print that out [speaker001:] Okay. Will do [speaker002:] Anything else today? [speaker001:] No, that was all [speaker002:] Have a nice day [speaker001:] Hello! Thanks for contacting Acme. How can I help you today? [speaker002:] need to return these shirt its the wrong color [speaker001:] Of course, let me look into that for you. May I get your full name? [speaker002:] Rodriguez Domingo [speaker001:] I just need to bring up your account, Mr. Domingo. [speaker002:] can u step on it my Daughter has been kidnapped [speaker001:] OK, no pressure! I'll also need your Username, email address and order ID. [speaker002:] i need the refund for the ransom [speaker001:] That makes perfect sense, sir. [speaker002:] Phone Number: 613-6340 Member Level: Gold Email Address: rodriguezdomingo725@email.com Username: rodriguezdomingo725 Order Statement Purchase Date: 2019-12-14 Order ID: 8878862528 vamanos! rapido [speaker001:] Yes sir. You are a gold member, correct Sir? [speaker002:] yes gold as my teeth i got a fancy grill put in [speaker001:] Very nice sir. As a gold member you get unlimited returns. [speaker002:] ya [speaker001:] Do you have an address for a printing label? [speaker002:] 4041 Woodshore St Baltimore, NY 17194 [speaker001:] How would you like to process your return? [speaker002:] can you make my name daddy on that label btw [speaker001:] I can make that note for you. [speaker002:] PayPal [speaker001:] Paypal doesn't handle the mailing of items. I can either use mail, in store or a drop off center. [speaker002:] drop off [speaker001:] perfect. [speaker002:] sweet [speaker001:] Okay, that should do it. Is there anything else that I can help you with today? [speaker002:] nice wrap this up for me [speaker001:] Sir, you have my best wishes for the safe return of your daughter. [speaker001:] Hello, how may I help you today? [speaker002:] I wanted to check on my order status, but I can't remember my user id for the life of me 40 year old problems lol [speaker001:] Sure, no problem. I can certainly help you with that. Can you please provide me with your full name or account ID? [speaker002:] Joyce Wu [speaker001:] Before I can recover your username, I am required to verify your identity. Can you please tell me your zip code and phone number? [speaker002:] 30725 690-3323 [speaker001:] Thank you. Please give me one moment. Your username is jwu1 [speaker002:] yes it is! let me log in real fast that's it! thanks [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] nope that is it, thanks again [speaker001:] Thank you. Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi I am Alessandro Phoenix [speaker001:] Hello Alessandro [speaker002:] I would like to buy a gift for a friends birthday. Do you offer gift wrapping? [speaker001:] Be happy to help, let me check. [speaker002:] ok [speaker001:] We do at a fixed price of 4.99 per item Some sizes not avail and we offer 300 characters for messages. Any other questions? [speaker002:] Ok perfect. That would be great. Thank you that is all:] [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how can I help you today? [speaker002:] I am wondering why I was charged so much for shipping. [speaker001:] I'm sorry to hear that. I'll try to help you with this. Can I have your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] Thanks Alessandro. Can I have your username, email address and order ID as well? [speaker002:] alessandrop169@email.com Username: alessandrop169 Order ID: 8081548323 [speaker001:] Thank you. Do you know the status of your shipment? [speaker002:] I have received it. [speaker001:] I'm sorry to hear that the cost of shipping was too high. I can refund part of your shipping fee if you'd like. Would that help solve this issue? [speaker002:] Yes. Thank you. [speaker001:] Great! I'm going to refund you the cost of our standard shipping: $8. [speaker002:] I appreciate your help. [speaker001:] You're welcome. Is there anything else I can help you with? [speaker002:] No you've done all you can. [speaker001:] Then we thank you for being a customer, Alessandro. Have a wonderful day! [speaker001:] I would like to know more about a specific item before I purchase it [speaker002:] Okay, I can help with that. What item is it? [speaker001:] It is a Tommy Hilfiger Jacket [speaker002:] Okay, what can I help you with related to the jacket? [speaker001:] I would like to know how to clean it. [speaker002:] Okay, it looks like you can use a typical washer and drier for the jacket. Since we use high quality fabric, it will not cause any damage to it. However, I suggest using low heat when drying, to avoid any shrinking! [speaker001:] Okay great! Thanks for the help! [speaker002:] No problem, is there anything else I can help with? [speaker001:] No that was all, thanks. [speaker002:] Have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi! Do your jackets shrink after washing. [speaker001:] I'll be glad to help you with that. Would you provide your full name, please? [speaker002:] David Williams [speaker001:] Thank you, David. Good news! Our jackets are made of high-quality fabrics that are not prone to shrinking. However, I would recommend not over-drying your jacket. Line drying or putting it in the dryer on a low heat setting works best. [speaker002:] Thats great news! I am going to purchase it now [speaker001:] Wonderful! Is there anything more I may help you with today? [speaker002:] no thank you [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you today? [speaker002:] I would like to return an item because it is the wrong color [speaker001:] Okay, can I have your full name? [speaker002:] Joseph Banter [speaker001:] And your username, email, and order ID? [speaker002:] Email Address: jbanter9@email.com Username: jbanter9 Order ID: 1620710288 [speaker001:] And can I ask your membership level Joeseph? [speaker002:] Bronze [speaker001:] Okay, can I ask when you made the purcahse? [speaker002:] 2019-12-04 [speaker001:] Do you still have the receipt? [speaker002:] I only have the order statement so no i do not [speaker001:] Just to be sure, you have the item in your possession and you'd like to return it? [speaker002:] correct [speaker001:] And is it in it's original packaging [speaker002:] Yes im sorry it is not in the original packaging [speaker001:] It isn't? [speaker002:] no it isnt [speaker001:] Well then I have to let you know you're outside of the return window for your membership level and without the receipt I can't do anything for you. Is there anything else I can do for you today? [speaker002:] Okay, i understand. That is everything ineeded help with today [speaker001:] Well then have a nice day! [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hi there, I'm considering making a purchase but am wondering what your return policy is? [speaker001:] I can get that information for you. May I ask who I am speaking with today? [speaker002:] Crystal Minh [speaker001:] Thanks Crystal. Returns depend on membership levels. Gold members are allowed unlimited returns, silver have 6 months to make returns and bronze 90 days. All other members have 39 days to return items. Did that answer your question? [speaker002:] Yes it did, thank you so much! [speaker001:] Is there anything else I can help you with today? [speaker002:] No, thanks again. [speaker001:] Thanks and have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Yes i would like to return an item [speaker001:] I would happy to help. Why do you need to return the item? [speaker002:] i made an mistake and ordered the wrong size [speaker001:] Oh no, we can start a return. May I have your full name or account id please? [speaker002:] david william [speaker001:] Thank you may I please have your username, email address, and Order ID? [speaker002:] account id is FRG345GGf order id is 3087614257, email is davidw90@email.com and username is davidw90 [speaker001:] Thank you and may I have your membership level please? [speaker002:] Sliver [speaker001:] When did you purchase the item? [speaker002:] 2222020 [speaker001:] Great. Since you will need to print out a shipping label may I please have your address? [speaker002:] 0219 Primrose Ave Monterey, WA 33071 [speaker001:] How will you process the return? [speaker002:] in store [speaker001:] Great, you will just need to print the label and take to the store. Is there anything else I may help with today? [speaker002:] okay, great and that will be all [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how can I help you today? [speaker002:] HI!! I'm sooo hoping you can help. I'm so forgetful and can't remember my username Can you help me figure out how to login? [speaker001:] I'm sorry to hear that but I can help you. I will need your full name or account ID. [speaker002:] I'm Crystal Minh [speaker001:] Thank you Crystal. Can I have two of the following: your zip code, email address or phone number? [speaker002:] 45045 is my zip and 047-7507 is my number [speaker001:] Great! Your username is cminh1 [speaker002:] Ohh yes! How could I have forgotten that! So easy [speaker001:] It happens! Is there anything else I can help you with? [speaker002:] That is all for now, until I forget again I am sure! thank you [speaker001:] You're welcome! Thanks for being a customer. Have a great day! [speaker001:] Hi! Thanks for contacting Acme. How can I help you today? [speaker002:] I am looking at a jacket and wonder if you can tell me about it? [speaker001:] I'd be happy to do that for you. Did you have a specific question about it? [speaker002:] Yes, I was wondering what type of material is it made from? [speaker001:] Just one moment while I bring that item up. May I please have your name? [speaker002:] Alessandro Phoenix [speaker001:] Mr. Phoenix, the outside of the jacket is 100% synthetic making it completely wind-proof. The inside is lined in pure cotton for insulation and comfort. Does that answer your questions? [speaker002:] Yes it does. It doesn't show but does it have a hood? [speaker001:] It does have a hood. [speaker002:] oh, good, heading out for a long backpacking trip and it looks like it will fit the bill. [speaker001:] and the hood can be detached! [speaker002:] even better. [speaker001:] Is there anything else that I can help you with today? [speaker002:] no, I think you have covered it all. Thank you and be well. [speaker001:] Good luck on your trip and have a great day and thanks for shopping at Acme. [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hi I am needing to return an item I just purchased because I changed my mind. [speaker001:] I can help you with that. Could I have your name or account ID to pull up your account? [speaker002:] Norman Bouchard [speaker001:] Thank you. There wasn't anything wrong with the product? [speaker002:] Nothing wrong with it [speaker001:] Alright. I should be able to provide you with a refund, if you just placed the order and it hasn't shipped. Can you verify your username, email address and the order ID for me? [speaker002:] Great thank you! Username: normanb8 Email Address: normanb8@email.com Order ID: 5369992383 [speaker001:] I've validated your purchase and you're eligible for a refund. Would you like it by gift card, added value to your account, paper check or to your credit card? [speaker002:] credit card please [speaker001:] Sure. Can I have your account ID? [speaker002:] Account ID: W4HRDGFEEX [speaker001:] And how much was the dollar amount of the item? [speaker002:] $84 [speaker001:] I've refunded your credit card $84 for your order. Is there anything else I can help you with? [speaker002:] Thank you. That's it for today. [speaker001:] You're welcome. Have a great day! [speaker001:] Hello [speaker002:] Hi, how can I help you? [speaker001:] I have a problem and I need assistance, please [speaker002:] Okay [speaker001:] I want to check my history and see how much I bought But I forgot my password and I can't get into my account [speaker002:] Okay, can I have your name please? [speaker001:] Joyce Wu [speaker002:] And your username? [speaker001:] joycew50 [speaker002:] I cannot get your password but I can generate a new one. Here is your new password 32qx2ytwug4 [speaker001:] Oh great Please wait while I try to use that [speaker002:] Is there anything else I can help you with [speaker001:] I want to make sure I get in The new password worked! I am in my account and I see my history now Thanks for your help I don't need anything else [speaker002:] Okay great, have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I was unable to access my account because i lost my phone and use for two factor authentication [speaker001:] Would you like to reset your two-factor authentication? [speaker002:] I was hoping you could help me log in [speaker001:] Yes, no problem. But we need to reset your two-factor authentication first. Can you please tell me your full name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] Can you please tell me your email address so that I can send you the reset code? [speaker002:] rodriguezd759@email.com Thank you [speaker001:] I've sent you the reset code to your email. Please use the code to reset your two-factor authentication, and you should be able to log-in again. [speaker002:] Thank you so much [speaker001:] Please try to keep your account safe by following our guide on best practices for security. [speaker002:] Appreciate it [speaker001:] I've sent you the link to the guide. Is there anything else I can help you with today? [speaker002:] Thats all. Thank you [speaker001:] Thank you. Have a great day! [speaker001:] Hi, how may I help you? [speaker002:] Hi, I just wondered what happened, my shipping on my last order was high. [speaker001:] Sure, let's check. May I have your username, email and order ID? [speaker002:] yeah, i am Rodriguez Domingo, my email is rodriguezd843@email.com the order is 9768577077 and my username is rodriguezd843 [speaker001:] Thank you, one second. What is your shipping status? [speaker002:] in transit [speaker001:] I will waive the fee on your shipping. It has been removed. Anything else today? [speaker002:] o thank you so much, that is all [speaker001:] No problem, have a good one! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hey, Norman Bouchard here. Something wrong with my order: I got an email saying that I ordered Qty: 2 of the Calvin Klein jacket, but I definitely only ordered 1. Can you help? [speaker001:] Yes, I can help you with that. Can you provide me with your account ID and order ID please? [speaker002:] Account ID: SQQBFDDP0Z Order ID: 7290653362 [speaker001:] Thank you. I've reviewed your order and it appears that the email you received was incorrect. I show 1 Calvin Klein jacket and you have only been charged for one. [speaker002:] Oh thank goodness. Thanks for confirming that for me. [speaker001:] You're welcome. I'm sorry the email has caused you some inconvenience. Can I help you with anything else? [speaker002:] No that's it. You've been a huge help. Thanks. [speaker001:] You're welcome. Enjoy your day! [speaker001:] Hello, how may I help you today? [speaker002:] I wanted to get a refund on a pair of jeans I bought [speaker001:] Can you please tell me your reason for refund? [speaker002:] I just changed my mind and wanted to get a different item [speaker001:] Sure, no problem. Can you please provide me with your full name, username, email address, and order ID? [speaker002:] Joyce Wu joycewu0 joycewu0@email.com 6440196199 [speaker001:] Thank you. [speaker002:] sure thing [speaker001:] Would you like to receive your refund by gift card, account credit, paper check, or credit card? [speaker002:] back on the credit card [speaker001:] Can you please tell me your account ID? [speaker002:] JKBV980YNN [speaker001:] And what is the price of the item? [speaker002:] 89$ [speaker001:] Your refund of $89 has been processed. Is there anything else I can help you with today? [speaker002:] no that was all, thank you very much for the quick help [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hello, how are you doing today? [speaker002:] I was checking on my subscription is due? Chloe Zhang [speaker001:] Sure, I can look that up for you. What is your order ID and account ID? [speaker002:] 9N65UPOPX3 9N65UPOPX3 Acct I'd 0627534986 [speaker001:] It looks like you had a balance of $49 due yesterday [speaker002:] Oh no Can I please pay it now [speaker001:] Sure! Let me get that set up for you, one minute please [speaker002:] Please use card on file ok [speaker001:] Ok, I have paid that for you! I will also be sending you a link so that you can check the status in the future. Is there anything else I can help you with? [speaker002:] No ty [speaker001:] You're welcome! Have a nice day [speaker001:] Hi there, how can I help you? [speaker002:] I must have mistyped my address when I registered. The street address is wrong. [speaker001:] OK, what is your name and account ID please? [speaker002:] Joyce Wu. It will take me a second to get my account ID. Hold on. Hmm. I don't seem to be able to find it. Will my username work? [speaker001:] Hi Joyce, yes, that will help; Also, if you could give me your zipcode and email? [speaker002:] joycewu9@email.com 98201 [speaker001:] I have been able to verify your account. What is the correct address please? [speaker002:] 7628 Brushwick Dr Raleigh, MI 98201 [speaker001:] Is there something else I can help you with today? [speaker002:] Awesome. That'll do. Thanks! [speaker001:] Great, thanks for being our customer & have a great day! Good-bye! [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] Hi, how much does it cost to get my name stiched onto something? stitched sorry [speaker001:] Let me check that out for you. Looks like stitching costs 30 cents per character for the first 15 and then 10 cents per character after 15. [speaker002:] Hmm not bad. I think im going to add that to these boots [speaker001:] I like that! Sounds like a great touch to personalize your boots:] [speaker002:] Yea should come out great. Thanks for the info! [speaker001:] No problem! Is there anything else I could do for ya? [speaker002:] No thanks you! [speaker001:] Awesome, have a great day! [speaker002:] You too! [speaker001:] :] [speaker001:] hello, how can i help you. [speaker002:] Hi, I'd like to know the status of my account I want to make sure my subscription is still active On my end it looks like it was removed [speaker001:] I will be happy to help with that. It has been removed? [speaker002:] Can you reactivate it? It looks like it was removed [speaker001:] Of course. I need your full name [speaker002:] Chloe Zhang [speaker001:] Can i ask how you heard about thee issue was it from email, spouse or news. [speaker002:] News [speaker001:] Thank you now i need to check with the system to see if that was an error on our end. Oh this is not an error in our system. Because you heard of it through news you might have misunderstood things. There is nothing to worry about with your account and things look good. There will be no extra charges or anything. [speaker002:] Oh okay, thank you! [speaker001:] Do you need any more help [speaker002:] No, thank you [speaker001:] okay, have a great day [speaker001:] Hello, how can I help you today? [speaker002:] I would like to return a item because the product had a stain [speaker001:] Happy to help, may I have your full name please? [speaker002:] Joyce Wu [speaker001:] thanks Joyce. to validate your purchase, can I have your username, email address and order id please? [speaker002:] username is joycewu3, email is joycewu3@email.com, and Order ID: 3753741353 [speaker001:] thanks Joyce. great, your purchase is validated. Next, to proceed further, what is your membership level? [speaker002:] Guest [speaker001:] Okay, for guest member, return is possible within the last 30 days of purchase. What is your purchase date? [speaker002:] 2019-12-14 [speaker001:] Since it has been more than 30 days, do you have a receipt with you? [speaker002:] No, only have order statement [speaker001:] Since it is our company's policy that a guest member needs a receipt for return for purchase over 30 days, I am afraid that the item cannot be returned. Sorry about that. [speaker002:] No any chance to exchange it or return for store credit [speaker001:] No, I am really sorry about that since it is the company's policy. [speaker002:] If I found the receipt, what information you need [speaker001:] I can initiate the return process right away. and we need your address for the return shipping label. [speaker002:] Address: 9578 2nd Ave Baltimore, CA 33979 [speaker001:] Are you able to provide your receipt? [speaker002:] yes [speaker001:] great! I will do it for you now. How do you want to process your return? [speaker002:] return credit to my card hurry up I am running out of time what are you doing [speaker001:] okay, no problem. Do you want to return the item by mail? [speaker002:] yes hurry [speaker001:] great, a return label has been issued. [speaker002:] ok thanks [speaker001:] Great, is there anything else that I can help you with? [speaker002:] bye [speaker001:] have a nice day. [speaker001:] Hi, how can I help you? [speaker002:] hi [speaker001:] hi [speaker002:] I would like to check the status of my order please [speaker001:] ok, what would you like to check about your order? [speaker002:] I had ordered only one item. However I received the email conformation saying I ordered two [speaker001:] Ok, I can help with that. [speaker002:] I just want to make sure that there is only the item i had ordered and I am not charged for anything else [speaker001:] Yes, I understand. Sorry for the inconvenience Can I have your full name or Account ID please? [speaker002:] Albert Sanders [speaker001:] Can I have your Account ID and Order ID to check your order [speaker002:] Account ID: 0UCY1JYCY1 Order ID: 9548369801 [speaker001:] Let me check our system to see about the extra item [speaker002:] thank you [speaker001:] Okay, an extra item was added. Do you know the Shipping Status? [speaker002:] It says out for delivery [speaker001:] How much was the item of clothing that was added? [speaker002:] I only ordered boots for $89 [speaker001:] Okay, since it's already out for delivery [speaker002:] However there is also a pair of jeans for $59 [speaker001:] which one is the item that was accidently added? [speaker002:] jeans [speaker001:] ok I can offer you a refund now and then when you get the extra jeans, you will need to contact us and start the return process. We will give you a return label to print out. Is that ok? [speaker002:] Sure. thats fine [speaker001:] Okay great. I have refunded you for the jeans [speaker002:] Thank you [speaker001:] You're welcome. Can I help with anything else? [speaker002:] No. Appreciate your help. Thanks [speaker001:] You're welcome, have a great day! [speaker001:] Hi, how can I help you today? [speaker002:] Hi there, I got an email this morning that says I need to check the status of my account because a subscription was added and I don't want it. Can you help me with that? [speaker001:] Sure, I can help Sorry for the wait. Could I start by getting your full name or account ID? [speaker002:] Sure my name is Albert Sanders [speaker001:] Hi, Albert. You're asking about an unknown service added to your account, correct? [speaker002:] Yes, I got an email that indicated I added a premium sub service and I don't recall doing it [speaker001:] Ok, let me just note that down. I will check the system to see if this was an error [speaker002:] thanks [speaker001:] I see that this was an error on our end, I'll go ahead and remove it for you [speaker002:] Oh great thanks a lot, do you know how much the refund will be? [speaker001:] Okay, I've removed the subscription from your account. The refund will be $40. [speaker002:] Fantastic, thank you so much. [speaker001:] I've sent that over to you as well, is there anything else I can do for you? [speaker002:] No, that will be all THanks for your help [speaker001:] Have a good day [speaker001:] Hi. How can I help you? [speaker002:] Hey I am looking at buying the Calvin Klein jeans but I need to ask a question about the color first [speaker001:] Ok [speaker002:] I can not tell if they are dark blue or black can you tell me [speaker001:] Does it say a color on the page? [speaker002:] No they do not that's why I decided to contact you I can not tell if they are just dark blue or black [speaker001:] If there is no color on the site it's likely because all of the colors are out of stock [speaker002:] I see, Okay I guess I will keep checking to see if they come back thanks [speaker001:] Ok, most items will be restocked every month Is there anything else I can do for you today? [speaker002:] Okay thank you very much nope that's all [speaker001:] Ok, I'll end this chat now [speaker001:] Hello, how may I help you today? [speaker002:] hello i want to buy something but it is overpriced compared to the competition i want to understand the price discrpenacy [speaker001:] Sure, no problem. Give me one moment please. May I please have your full name or account ID? [speaker002:] Alessandro Phoenix ZIAXF3CRVH [speaker001:] Thank you. Have you already purchased the item? [speaker002:] yes sorry no i havent [speaker001:] Ok I apologize but our pricing algorithms dynamically change the price of items, which is out of my control. If you check back later, you might find that the price has lowered. However, I can offer you, as a one time courtesy, a 10% discount code you can use right now. [speaker002:] that would be amazing [speaker001:] Your discount code is CD37N Is there anything else I can help you with today? [speaker002:] thats all [speaker001:] Thank you. Have a great day! [speaker001:] Thanks for shopping with AcmeBrands! How may I help you? [speaker002:] Hi I want to make a complaint [speaker001:] Okay, what is going on? [speaker002:] The promo code i was trying to use is being declared as invalid [speaker001:] Let's find out what happened. May I have your full name? [speaker002:] Albert Sanders [speaker001:] Thank you. How long ago were you given the promo code? [speaker002:] 8 days ago [speaker001:] I need to verify this, one moment. What is your membership level? [speaker002:] Gold [speaker001:] Okay. Your promo code expired yesterday, but since you are a gold member, I'll generate a new one for you. Your new promo code is: KUTFO [speaker002:] thanks [speaker001:] Is there anything else I can help you with? [speaker002:] Thats all thanks [speaker001:] You're welcome. Have a nice day! [speaker001:] Hi! How can I help you? [speaker002:] Hi, I'm trying to check on my order status, but I can't because I forgot my username [speaker001:] Sure, I'd be happy to assist with that! [speaker002:] So I can't sign in [speaker001:] May I have your name please? [speaker002:] Albert Sanders [speaker001:] Thanks, next I'll need your zip code and phone number [speaker002:] 357-5619 Zip code is 7720 [speaker001:] Thanks, and your username? [speaker002:] I forgot it [speaker001:] oops, your zip code is missing a digit! haha, sorry, thats right! [speaker002:] Yeah, it must be a weird zip code because it only has 4 numbers 8644 Primrose Ave San Lima, MI 7720 [speaker001:] Weird! [speaker002:] Indeed. [speaker001:] well I was able to get your username! It is asanders1 [speaker002:] Excellent. [speaker001:] You should be all set logging in now Was there anything else I could help you with today? [speaker002:] Fantastic. Thanks so much. Nope, that was everything [speaker001:] You're welcome! Have a great afternoon! [speaker001:] good morning, how can I help you? [speaker002:] I think the shipping cost on a recent order was overcharged [speaker001:] ok, one moment please what do you want to do with the inconvenience? do you want to cancel or delay it? [speaker002:] it has already been delivered. can i get a credit on the shipping cost? [speaker001:] alright, would you give me your full name or account ID [speaker002:] Albert Sanders [speaker001:] additional to this you would give me the order ID, email and username [speaker002:] 4585428090 albertsanders776@email.com albertsanders776 [speaker001:] everything in order, let me record the status of your shipment in the system. [speaker002:] you still there? [speaker001:] would you tell me the charge for additional shipping? sorry the delay [speaker002:] 35 [speaker001:] all set! [speaker002:] ok, thank you [speaker001:] a pleasure to help you [speaker001:] Hello, how can I help you today? [speaker002:] hi i would like to return a shirt i bought because it has a stain [speaker001:] Sure, could I get your full name please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, Alessandro. I'll also need your email and order ID to pull up the transaction. Oh, and your username. [speaker002:] ok my email is alessandrop606@email.com the id is 8250194412 and my username is alessandrop606 [speaker001:] Thank you. May I also know your membership level? [speaker002:] i am a silver member [speaker001:] What was the purchase date of your order? [speaker002:] 2020-01-31 [speaker001:] Oh great, we can return that right away for you. We'll need you to print out a shipping label so I'll need your full address. [speaker002:] 0710 Lexington Ave La Fayette, NY 19238 [speaker001:] Would you like to send your return by mail, in store, or at a drop-off location? [speaker002:] by mail plase [speaker001:] Okay, we'll send you the shipping label and you should be all set! Is there anything else I can do for you? [speaker002:] that is all i need thank you for your help [speaker001:] Have a great day! [speaker001:] Hello. Thanks for contacting the customer support team, how may I help you today? [speaker002:] Hi. I need to return an order because it is the wrong size. [speaker001:] I can help with that. Let's start by getting your full name. [speaker002:] Albert Sanders I've gained a lot of weight since being quarantined and now they are too small: [ [speaker001:] I'll just need some info to bring up that purchase. [speaker002:] Ok what do you need [speaker001:] Can I ask for your username, email address and Order ID? [speaker002:] Email Address: alberts6@email.com Username: alberts6 Order ID: 7027102902 [speaker001:] perfect Next, can you tell me your membership level? [speaker002:] Bronze [speaker001:] When was the purchase made, Mr. Sanders? [speaker002:] 2020-02-22 [speaker001:] No problem, Bronze members get 90 day, no hassle returns! [speaker002:] Great! [speaker001:] I'll need your address so that I can print out a shipping label. [speaker002:] 6448 Primrose Ave Raleigh, CA 1080 [speaker001:] How would you like to return the item, by mail, in store or at a drop off center? [speaker002:] By mail please [speaker001:] of course. I've sent out the label for you to use to return the item. [speaker002:] Perfect. That's all I need today. Thanks for your help. [speaker001:] I'm always happy to help. Have a great day! [speaker001:] Hello. Can I help you with anything today? Hello? [speaker002:] Yes, i'm here. I have a promo code from 2 days ago and it's not working. [speaker001:] Im sorry to hear that. Can I have your name please? [speaker002:] Sure, it's Joyce Wu. [speaker001:] Thank you Joyce. Let me look into this for you. Do you know when your promo code was issued? [speaker002:] I got it about 8 days ago i think [speaker001:] DOuble check the date on the bottom in small print. [speaker002:] It isn't expired yet. [speaker001:] Our promo codes are only valid for 7 days after they are issude. issued * [speaker002:] oh, i guess it read it wrong then. thanks anyway [speaker001:] Let me check the system for us real quick. Looks like there is an error on our end Joyce. [speaker002:] oh ok what does that mean [speaker001:] Let me generate a new promo code for you. [speaker002:] oh awesome, that will be great, thanks! [speaker001:] Please use promo code W0MKP for 20% off your purchase. [speaker002:] Great I will thank you. [speaker001:] Is there anything else I can help you with? [speaker002:] no that's it thanks [speaker001:] Thanks have a great day. [speaker001:] Hello [speaker002:] Hi! The website is really slow now. Is it down? I can't proceed to the next page [speaker001:] Sorry about that [speaker002:] Is it down? [speaker001:] Everything is perfect here.. Let's try and fix the issue Follow this steps [speaker002:] Oh ok [speaker001:] I will write a report to the website team about the slow speeds of the website. Try it again after a few seconds [speaker002:] Ok.. let me do it hmmm.. still slow [speaker001:] Try this one. Logout of your account and log back in. Then try the website again [speaker002:] ok.. let's see now it is better [speaker001:] Perfect Will this be all for today? [speaker001:] Hello, how can I help you? [speaker002:] Hello The size of shoes is not flexible for me Can I change the shoes? [speaker001:] Sorry to hear about your problem. I can help you with a replacement. Please tell me your full name or account ID. [speaker002:] That's great Ray Teym [speaker001:] Thank you Ray. Next I will need to check on your order details. Please tell me your: username, email, and order ID. [speaker002:] 134151 [speaker001:] Thank you. I need your username and email too. [speaker002:] feri bataniferi@yahoo.com [speaker001:] The system is telling me that they cannot find your order. Can you double check your username for me? Hello, are you still there? [speaker001:] Hi, I am trying to add a few products to my cart but after I hit add to cart and then look at my cart, it's still empty. [speaker002:] Sorry to hear that. Have you tried to refresh the page? [speaker001:] Yes, doesn't seem to help though [speaker002:] Can you try to log out and back in again? [speaker001:] let me try that didn't seem to work either [speaker002:] Sorry about that. Can you check if the product is out of stock by looking in the bottom left? [speaker001:] it appears you still have the shirt i want in medium. says in stock [speaker002:] Okay, I'd be glad to make the purchase for you. Can I have your credit card number and expiration date? [speaker001:] yes it is 124-258-4587. 032024 [speaker002:] What is the brand of the shirt? [speaker001:] Guess, its white. [speaker002:] You are all set and can expect your order to arrive soon. Will there be anything else? [speaker001:] Hi! How can I help you? [speaker002:] I am thinking of buying some shoes, and I was wondering how long it takes to wear them in. [speaker001:] It's normally easier to break our boots in than other brands. It takes about 40-60 hours of wear. To help this process along, you can apply boots oil 2-3 times the first week to treat the leather. [speaker002:] Great, thank you!! [speaker001:] Is there anything else I can help you with today? You're welcome:] [speaker002:] No, that was all! [speaker001:] Okay, have a great day! [speaker001:] Good morning, how can I assist you today? [speaker002:] Hello! I was hearing about the premium subscription and I think I got charged for it on my account, but I didn't want it. [speaker001:] What's your full name? [speaker002:] Joseph Banter [speaker001:] Can I have your account and order IDs, please? [speaker002:] I don't have any of that information [speaker001:] Okay. It looks like you were erroneously charged for the subscription, so I have removed it from your account. I can offer you a refund as well. [speaker002:] So how much is the refund? [speaker001:] I've refunded your account $40. [speaker002:] Okay great. Thanks! [speaker001:] You're welcome. Can I help with anything else? [speaker002:] That is all for me. [speaker001:] Have a great day! [speaker001:] Hi. How can I help you? [speaker002:] I signed up for the premium and I want to pay the bill to keep it active. [speaker001:] Ok [speaker002:] Albert Sanders is the name on the account [speaker001:] Can you tell me your account ID and an order ID? [speaker002:] ERN0EAV7XA 9238279389 [speaker001:] How much do you want to pay? [speaker002:] the full amount, whatever is owed [speaker001:] Ok, that would be $55 [speaker002:] great charge it to my card on file please [speaker001:] Ok. Ok your subscription bill is paid [speaker002:] great thanks that was all I needed today [speaker001:] Ok, have a nice day [speaker001:] Hi, how can I help you? [speaker002:] Hi there is an issue with my order, can you help? [speaker001:] Sure what issue are you having? [speaker002:] my email confirmation says that irdered 2 pairs of boots, but I only ordered 1 [speaker001:] Okay, I will look into that. Can I have your name pleasew [speaker002:] Alessandro Phoenix [speaker001:] Can I have the account ID and order ID please [speaker002:] account ID ZA2CZLHVQH order ID 8853319992 [speaker001:] Okay, thankfully you have only been charged for the one pair and the email was wrong. Is there anything else I can do for you? [speaker001:] Hello, how may I help you? [speaker002:] I love my subscription so i want to check my status [speaker001:] Let me help you with that. So you would like to know if your subscription is active or inactive? Or would you like the due date or amount? [speaker002:] all if i am active nad wehn my annual fee is due [speaker001:] Ok Could I have your full name or account id? [speaker002:] Name: Norman Bouchard Account ID: QQZTCWU6GV [speaker001:] Could I have your order id? [speaker002:] Order ID: 7613663609 [speaker001:] Your subscription is currently active and the amount of $14 was yesterday. [speaker002:] great, cna i pay it? [speaker001:] Sure The annual amount is $99 if you want to pay for the year. [speaker002:] yes please [speaker001:] Do you have a credit card that you want to pay with? [speaker002:] yeah the one on file [speaker001:] Ok [speaker002:] thank you! [speaker001:] Ok, the annual subscription payment has been made for $99 dollars. Can I help you with anything else? [speaker002:] that's all [speaker001:] Have a good day. [speaker001:] Welcome to customer service unit [speaker002:] Hello I am writing to ask why items never seem to be in stock [speaker001:] I am very sorry to hear about this [speaker002:] It seems you aren't going to be able to keep very many loyal customers if you continue on this way. I can't ever get my hands on anthing! [speaker001:] Please let me look into this and help you resolve the issue [speaker002:] okay [speaker001:] Give me your full name or account id [speaker002:] Norman Bouchard I have an order id: 3095286154 Are you finding anything in stock? Hello? [speaker001:] I am writing a report to the purchasing department to help you look into the matter. It is their job and they will help you resolve the issue [speaker002:] okay! please connect me to the appropriate person [speaker001:] Sorry but I can't This is internal unit affairs. The best I can do is to write them now. Are you there? [speaker001:] Hello, how may I help you today? [speaker002:] hi I want to buy something from your store but my credit card keep getting rejected [speaker001:] I am so sorry to hear that. Please give me a moment to look into that for you. Can you please go back to the checkout page and try entering your credit card information again? [speaker002:] I did, did not work [speaker001:] Can you please try logging out of your account and logging back in? [speaker002:] I tried that, that did not work eitehr either not eitehr [speaker001:] I apologize for the inconvenience. Can you please double check the expiration date on your credit card? [speaker002:] it is good [speaker001:] I apologize. There seems to be an issue with our payment processing system. Would you like me to make your purchase for you? [speaker002:] no, I will just wait until you solve the issue and buy next tie time not tie thanks [speaker001:] Ok, no problem. Again, I sincerely apologize for the inconvenience you experienced. We will try to resolve the issue as soon as possible. Is there anything else I can help you with today? [speaker002:] no [speaker001:] Thank you. Have a great day! [speaker001:] Hi how can I help you [speaker002:] Hi I have this premium subscription and I believe I may be missing some credits [speaker001:] OK, what's your full name [speaker002:] I had recently bought a promotional package and was supposed to receive some $40 worth of credit Norman Bouchard [speaker001:] It looks like the credit is actually in your account. Can you try logging out and back in again, it should show up then. [speaker002:] okay let me try nope It isn't showing [speaker001:] I'm sorry it's not showing on your side right now but I can assure you it's only an error in the user interface. The credit is definitely in your account. I'm sorry I can't do anything more right noe. [speaker002:] Oh okay As long as it is in the account [speaker001:] Anything else today? [speaker002:] Thats all, thank you [speaker001:] Have a nice day [speaker001:] Hi! how can i help you today [speaker002:] Hi An item I bought is overpriced compared to the competition [speaker001:] What is your name please? [speaker002:] Why is there such a high price discrepancy? Sanya Afzal [speaker001:] what is your account id and order id? [speaker002:] JQO5ES687Y Order ID: 9624854550 [speaker001:] Sometimes prices change and its out of our congrol. Its based on our pricing algorithm [speaker002:] Okay, I understand its off the price algorithm thank you for your help [speaker001:] great have a good day do you ned anything else [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I would like to get a refund on a Guess T-shirt i purchased [speaker001:] Glad to help. May I have your full name please? [speaker002:] Albert Sanders [speaker001:] thanks Albert. Can you let me know the reason for the return? [speaker002:] I changed my mind. I just bought it so I'd like to get a refund before it ships [speaker001:] Got it.Can you please let me have your username, email address and Order ID to validate this purchase? You just bought it today? [speaker002:] Username is albertsanders068. Email is albertsanders068@email.com and Order ID is ZM7TEVNQD8 yes it was purchased today. [speaker001:] Can you reconfirm the order ID please? [speaker002:] 3232101815 sorry I accidently put my account ID [speaker001:] that is fine. What is your membership level? [speaker002:] Silver [speaker001:] thanks. I can process the return for you. I need your full address for printing out a shipping label for the return. and how would you like to process your return? [speaker002:] Albert Sanders, 0506 Primrose Ave La Fayette, WA 1618 please return to the paypal account that was used to purchase it [speaker001:] No problem. But I mean do you want to return by mail, in store or drop off center? [speaker002:] mail is fine [speaker001:] Okay. You can go ahead to print the shipping label now and proceed with the return. [speaker002:] great can you confirm the amount I will be refunded? [speaker001:] Sorry I don't have the amount, but you can be rest assured that the item cost will be refunded to your account, and it will be reflected in your account later today. [speaker002:] Great thank you! [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] No that was it [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] Can you change the shipping on my order? [speaker001:] What would you like to change it to? [speaker002:] It says in transit, but I want it to be returned because it's not what I meant to order. [speaker001:] Ok Would you like to change the order? [speaker002:] Yes I prefer the tommy hilfiger shirt [speaker001:] Ok Could I have your full name or account id? [speaker002:] Albert Sanders [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] asanders603@email.com Username: asanders603 Order ID: 3026668159 [speaker001:] Thank you Let me go ahead and change your order. [speaker002:] great thanks [speaker001:] Your order has been updated to the Tommy Hilfiger Shirt Can I help you with anything else? [speaker002:] Thank that will be all today. [speaker001:] Have a good day. [speaker001:] Hi, there! How may I help you? [speaker002:] Hi, I want to know some more information about this Calvin Klein shirt [speaker001:] Okay, let me pull up the item. Got it. What would you like to know? [speaker002:] Do you have any medium shirts in stock? [speaker001:] Is the size listed as Out of Stock on the website? [speaker002:] Yes, it is I want to know when you will restock this shirt if possible. For some reason the FAQ doesn't load for me. [speaker001:] I'm sorry about that. The mediums are the first to sell out. We will be getting new shirts and sizes on May1. [speaker002:] Oh okay great, that's all I needed to know. I'll come back next month then. Thank you for your help. [speaker001:] Yes, please do. Is there anything else I can help you with? [speaker002:] No, that's all. Have a nice day [speaker001:] Have a good day. [speaker001:] Thanks for contacting us at AcmeBrands! How can I help? [speaker002:] Hello. So I just got wonderful news today! I am about to be a grandmother! I am so happy [speaker001:] Congratulations! [speaker002:] But in all the excitement, I forgot my password Now I can't get into my account and order my daughter a present to say congratulations to her [speaker001:] Understandable! Luckily, I can make a new one for you. What is your full name, ma'am? [speaker002:] Can you help me? [speaker001:] Absolutely. [speaker002:] Crystal Minh Or call me grandma:] [speaker001:] Thank you very much. What is your username? [speaker002:] It's crystalminh238 I really need to get into that account so I can check my other orders [speaker001:] Thank you, and last thing, do you have your PIN or security answer handy? [speaker002:] and get my daughter a present My pin is 11421 [speaker001:] Okay, Grandma, I have created a new password: 1nbhdajwqb [speaker002:] Oh good [speaker001:] You can change that to whatever you like after logging in with it. [speaker002:] Let me try that [speaker001:] Can I help you with anything else now? [speaker002:] Oh, this is great! I was just able to log in. I can see all of my orders now and make new orders as well Thanks so much! I don't need anything else [speaker001:] You're welcome. Have a great day, and congratulations again! [speaker001:] Hi how can i help you [speaker002:] Hi, I can't access my account because I can't remember the password! help! [speaker001:] OK let's get your full name and usernam [speaker002:] Alessandro Phoenix I don't remember username [speaker001:] OK how about zip code and phone numder? [speaker002:] 852-5677 [speaker001:] Zip code too [speaker002:] 66644 [speaker001:] OK your user name is APhoenix1 [speaker002:] what about my password? [speaker001:] Working on it Do you have your pin or security answer? [speaker002:] 367369 my pin [speaker001:] OK, here's your new password w1kn80wxqs [speaker002:] okay [speaker001:] Anything else? [speaker002:] It worked, thanks! bye now! [speaker001:] Have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] I saw a tommy hilfiger jacker on your site, would it be warm enough to wear when its windy? [speaker001:] Please give me a moment to look up that information for you. Yes, this Tommy Hilfiger jacket is one of our best wind-proof jackets. It will effectively shield your body-line from direct wind. In addition, the jacket is insulted to protect you from outside cold. It should be great at keeping you warm even in ve very windy conditions. Have I answered your question? [speaker002:] yes thank you [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] no that was all thanks [speaker001:] Thank you. Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] hi i am trying to place an order but, my credit card keeps getting rejected [speaker001:] Oh no, let me check into this for you. Lets try a few things. Can you look at the card and make sure the expiration date is still valid? [speaker002:] ok i just looked and it is not expired [speaker001:] Ok lets try logging out and logging back into your account. [speaker002:] ok it seems like that worked, it is letting me use my card now [speaker001:] Great, is there anything else I may help with today? [speaker002:] that is all [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker002:] thank you for your help [speaker001:] Your welcome. [speaker001:] hello, how may I help you today? [speaker002:] hi, I want to make sure my jeans are the right ones because I got a email saying otherwise [speaker001:] it sounds like you want to manage your order can I get you account id to start with? [speaker002:] Account ID: LZB1TPERFY [speaker001:] Now, just to double check, what would you like to know about your order? [speaker002:] i want to double check the jeans are the right ones the boots look ok to me [speaker001:] ok and what type of jeans did you expect? [speaker002:] i want michael kors jeans [speaker001:] in a size 32? [speaker002:] yup [speaker001:] ok, those are the ones we have on file let me check a bit more by getting your name, account id and order id [speaker002:] Name: Joseph Banter Order ID: 9623612568 i think i gave the account id already [speaker001:] oh yes, you are right. You have been verified Joseph! And i will need your username and email to validate purchase [speaker002:] Username: josephb6 josephb6@email.com [speaker001:] that worked as well. It looks like your suspicion might be right We originally had michael kors jeans in a size 32, but that was replaced by the same brand and size in a different color is that ok with you? [speaker002:] yea, not cool [speaker001:] so sorry about that, looks like we ran out of stock on the other item so this was replaced and an email was sent out [speaker002:] ok, can you change it back? [speaker001:] well yes, but we are still out of stock so it might arrive later [speaker002:] that's fine, i would really like to keep the darker blue color [speaker001:] ok, i can do that for you. ok, i have changed back to the exact original item it will arrive in about 2 weeks [speaker002:] wow, can't believe it went from 2 days to 2 weeks [speaker001:] we apologize for the inconvenience please let me know if there is anything we can do to help [speaker002:] well, i mean its not your fault the inventory is just broken [speaker001:] hmm, i will make a note of that for others [speaker002:] oh, that's great! [speaker001:] thanks, is there anything else i can help with? [speaker002:] no that's it, at least i know what happened [speaker001:] great, thanks for contacting AcmeBrands and have a wonderful day! [speaker001:] hi! how can I help you? [speaker002:] I recently ordered 2 jackets and need to have one of them removed from my order. [speaker001:] ok sure! Can I have your name please? [speaker002:] Joseph Banter [speaker001:] thanks! and your account and order ID please [speaker002:] Account ID: UJSHIFQ7XE Order ID: 1086743837 [speaker001:] and your username and email address Mr Banter [speaker002:] jbanter jbanter@email.com [speaker001:] thanks! how would you like that refunded to you? [speaker002:] to the card on file please [speaker001:] ok, perfect, and the amount? sir? [speaker002:] $94 [speaker001:] excellent, I've gone ahead and processed a refund of $94 [speaker002:] Thank you! [speaker001:] that will go back on your credit card was there anything else I could assist you with? [speaker002:] Nope that's all [speaker001:] ok! have a great day! [speaker001:] hello, thanks for contacting AcmeBrands [speaker002:] Hi, i would like to know the status of my order [speaker001:] Sure, what would you like to know about it? [speaker002:] The delivery time seems to be wrong, so i would like to change it [speaker001:] Sure, let me look into that for you To get started, can I get your name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] ok, i will now need your order ID and account ID to verify your identity [speaker002:] Order ID: 7268723705 Account ID: BK0LMJYKBB [speaker001:] Those all look great! Let me check the system to see if this is a valid error. I will need to see if the item has already shipped [speaker002:] It says it is In Transit [speaker001:] So sorry, but since it is already in transit, there is not much we can do [speaker002:] So what's going on? [speaker001:] The listed time is indeed incorrect, but since the item has shipped, we can't change anything [speaker002:] Hmm, i might not be home when it arrives then! [speaker001:] So sorry for that, we will resend it the next day and I can arrange a new time for delivery [speaker002:] ok, can you change it to an early morning delivery tomorrow? [speaker001:] sure, i can do that for you. ok, your delivery time will be noted if it is not successful today is there anything else i can help you with? [speaker002:] nope, that's good thanks for being understanding [speaker001:] no problem, thanks for being a valued customer of AcmeBrands! have a nice day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi I want to check my Account but i dont have my username [speaker001:] Okay, I can help you with that may I ask your full name, and then any two of the following items: zip code, phone number, andor email address [speaker002:] Norman Bouchard 94850 556-3391 [speaker001:] There we are. Your username in our system is nbouchard1 [speaker002:] Perfect [speaker001:] Do you still have access to your password? [speaker002:] let me try to log in withit yep, i can log in thanks! [speaker001:] Ah, that's great news And you're welcome. May I help with anything else while we're here? [speaker002:] nope thats all [speaker001:] Okay, have a great day, Mr Bouchard [speaker001:] Hello, how can i help you? [speaker002:] I need to pay for the subscription I signed up for with you guys It's the one for the discounts [speaker001:] You want to pay your bill? [speaker002:] The premium subscription shopping service, [speaker001:] I will be happy to help you with that. Can I get a name? [speaker002:] Yes how much is the annual fee? Joyce Wu here my phone number on the account is 5277832907 [speaker001:] The fee is 99 $ I will also need your order id and account id. [speaker002:] Ok can pay it with the card on file 4807978020 [speaker001:] Yes but I need your account id and order id please. [speaker002:] OWPK89UPTV [speaker001:] Okay everything looks good I will process your payment now. I have paid it for you. [speaker002:] okay [speaker001:] Do you need anything else? [speaker002:] Good to go thanks [speaker001:] Have a great day. [speaker001:] Hello! How may I help you? [speaker002:] hi, i would like to change the name on my account be cause i misspelled it when making the account. [speaker001:] Okay. I can help you with that. May I have your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] I need to verify your identity. I need three ways. What would you like to use? zip? Phone? Pin? [speaker002:] PIN, 495550 [speaker001:] I need two more methods to verify your account [speaker002:] my phone is 825 464 7992 and the zip is 36605 [speaker001:] I am unable to verify your zip. Did you type it correct? [speaker002:] it is 36605 [speaker001:] Do you have any other way to verify you? username? Password? Email address? [speaker002:] the user name is nb676408 the password is YnKGQUrZ [speaker001:] Please hold. There is an error in the system. Your information is correct. What do you want your new name to be? [speaker002:] Norman Brouchard [speaker001:] Your account has been updated. Is there anything else I can help you with? [speaker001:] Hello, how may I help you today? [speaker002:] Hello, my name is Joyce Wu I'm trying to buy jeans for myself but my card keeps declining. It says it is invalid. [speaker001:] I am so sorry to hear that. Please give me a moment to look into that for you. [speaker002:] WHy is this happening? [speaker001:] Can you please go back to the checkout page and try entering your credit card information again? [speaker002:] YES Stll no luck [speaker001:] Can you please try logging out of your account and logging back in? [speaker002:] Ok let me try Ah it seems that has worked. I'm able to check out now Thanks so much [speaker001:] I am glad that we were able to resolve the issue. Thank you for your patience. You are welcome. Is there anything else I can help you with today? [speaker002:] Perfect. No that will be all! [speaker001:] Thank you. Have a great day! [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] Hey, I'm Alessandro Phoenix. I want to order something but every time I put the item in the darn cart, the cart won't update so I can't check out! [speaker001:] Alright. Let me look into that for you, Alessandro. Looks like the first step is to refresh the page and try adding the item to the cart again. [speaker002:] Okay give me a minute Yeah, that didn't work [speaker001:] Okay. Next step would be to log out and log back into the account. [speaker002:] One second [speaker001:] Sure [speaker002:] Ah, yes, that did the trick! I'm able to put the item in my cart now. [speaker001:] Awesome! I'm glad I could help [speaker002:] Me too! I was getting really frustrated haha [speaker001:] Is there anything else I could do for you? [speaker002:] No that will be all [speaker001:] Haha I hear that man Great, have a good one! [speaker002:] You as well:] [speaker001:] Thank you!! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi I was trying to make a purchase but I realized that the item that I want to buy is way overpriced on your site compared to the competition Its a pair of Guess Jeans [speaker001:] Oh, I'm sorry to hear that May I ask your name before we begin? [speaker002:] Chloe Zhang [speaker001:] Thanks, Ms Zhang. And had you already placed an order when you noticed the price difference? [speaker002:] no. I wanted to buy it [speaker001:] Ah, I see [speaker002:] I was going to place an order when I realized the price difference [speaker001:] Unfortuanately, our prices are determined by an algorithm that sets the price based on many factors, almost all of which are out of my control [speaker002:] But I have been a loyal member and I was hoping you could help me [speaker001:] Yes, I can see your account history as we speak. Due to your status with us, I should be able to get you a promo code that will cover the difference for this order One moment please [speaker002:] Thank you I appreciate your help [speaker001:] The code JSU7I should serve your needs Sorry about that delay. [speaker002:] Thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] Thats all. Thank you [speaker001:] You're welcome. Have a great day [speaker001:] Hello, how can I help you? [speaker002:] Hi there. I placed an order for some jeans and they just got here and they're the wrong color. [speaker001:] I am sorry to hear that. I take it you would like to initiate a return then? Can I get your full name please? [speaker002:] Yes I would please and certainly my name is Sanya Afzal [speaker001:] Alright. To pull up your order I need your username, the email tied to your account, and the order number. [speaker002:] Alright in order, sanyaa00, sanyaa00@email.com, and lastly 5698553546 [speaker001:] Great, and what membership level are you? [speaker002:] Bronze Such a shame they were the wrong color, i didn't know jeans could be purple. If they weren't for work I'd have kept them. [speaker001:] Yeah, I could see that opening some eyes at work I take it that the purchase was made in the last 90 days? [speaker002:] Just a few, maybe next halloween party. And yes it was. [speaker001:] Alright, I am getting your return all set up. To process it, I will need your full address next. [speaker002:] Sure thing it's 2147 Lincoln Ave La Fayette, TX 36799 [speaker001:] Last, how would you like to process the return? [speaker002:] Over mail okay? [speaker001:] We can do by mail, store returns, or a drop off box sure [speaker002:] Sweet, as much as my wife would laugh at me taking it to the store, maybe mail is safest [speaker001:] Sure thing. You are all set on the return [speaker002:] Awesome thank you [speaker001:] Is there anything else I can help you with? [speaker002:] I think that's everything thank you so much [speaker001:] No problem at all. You have a great rest of your day. [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] I need to return this jacket. It is the wrong color [speaker001:] Can I have your full name or account ID please? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal. I also need your username, email address, and order ID. [speaker002:] cminh935 cminh935@email.com 4159740459 [speaker001:] Can you confirm your membership level please? [speaker002:] gold [speaker001:] Great! Gold members are allowed unlimited returns. Can I have your address please for the shipping label? [speaker002:] 7566 1st Ave Brighton, CA 2103 [speaker001:] And finally, how would you like to process your return? [speaker002:] back to my credit card Can I drop the return in the mail [speaker001:] That is perfect. You are all set now. Is there anything else I can help you with today? [speaker002:] no thank you [speaker001:] Thank you, have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hello! I was hoping i could find out the length of the inseam on these jeans for a 36'waist "these jeans" sorry, the tommy hilfiger ones priced at 99$ [speaker001:] Ok. Let me check. The inseam is 36 inches and the outseam is 42 [speaker002:] Ah thats perfect! [speaker001:] Excellent! Anything else I can help with? [speaker002:] that will be all thank you [speaker001:] You're welcome. Have a great day! [speaker001:] Hi, I want to check my account and see if I'm eligible for free international shipping. [speaker002:] Ok Can you tell me your name or your account ID? [speaker001:] Joyce Wu [speaker002:] Yes, you have free international shipping on your account [speaker001:] Okay great! That's all I wanted to know. I'm going to be out of the country for a bit. Thank you! [speaker002:] You can find more answers to questions about your subscription on this FAQ link [speaker001:] Okay, I'll take a look at that. [speaker002:] Is there anything else I can do for you today? [speaker001:] Nope, that was it. Thank you again. [speaker002:] Ok, I'll end this chat now [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] I'm having trouble logging into my account. I can't remember my username. [speaker001:] May I have your full name? [speaker002:] Crystal Minh [speaker001:] Thank you. May I also have your zip code and phone number? [speaker002:] 12202 546-3209 [speaker001:] Your username is: cminh1 Is there anything else you need? [speaker002:] Nope. Let me just make sure that works real quick. [speaker001:] Okay, no problem. [speaker002:] Yep. That did the trick. Thanks. Have a great day. [speaker001:] You're welcome! [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] Hey. The website is going so slow I can't use it! [speaker001:] I'm sorry to hear that. Let me help you out! [speaker002:] how do I fix it? [speaker001:] Looks like the first suggestion is to log out and log back in. Give that a shot and let me know how it works. [speaker002:] It still appears to be going slow [speaker001:] Try giving a different website a try and let me know if that is also acting a little slow. [speaker002:] Yes, ESPN is also slow. [speaker001:] Since ESPN is also being slow, it appears that it is an issue with the internet itself. It is most likely slow due to increased internet use during the pandemic. [speaker002:] That makes sense. So I guess I'll just wait it out! [speaker001:] Sounds like your best bet. Is there anything else I could help you with today? [speaker001:] Hello, how can i help you today [speaker002:] I was trying to find out how much it costs to have something shipped overnight. [speaker001:] Overnight shipping is weight based. For an item 5 lbs or less it is 39.99. 10 lbs or les 54.99. and anything else is 69.99. If you are based in hawaii or alaska there is an additional 10 dollar fee. [speaker002:] Great, thank you!! [speaker001:] No problem, is there anything else i can help you with? [speaker002:] No, that was all! [speaker001:] Okay have a nice day [speaker001:] Hi, how can I help you? [speaker002:] I need to return the $99 Guess shirt I bought on 10-25-2019. Joseph Banter Guest level the order ID was 9127374139 and my user name is jbanter9 [speaker001:] Okay, just give me a minute to get all this information entereds [speaker002:] ok by the way i'm returning it because it is the wrong size [speaker001:] How did you want the money back, money on your account, gift card, paper check or credit card [speaker002:] doesn't matter do whatever is easiest great thanks ok [speaker001:] Okay you are all set, sorry about that ANything else I can do? [speaker002:] no i'm good [speaker001:] Have a nice day [speaker001:] Hello. How may I help you today? [speaker002:] Hey you guys charged me for something i didnt buy [speaker001:] Oh no. Let me take a look and help you out. May I have your name? [speaker002:] Alessandro Phoenix [speaker001:] Can i also have the username, email, and order ID? [speaker002:] 5782405857 alessandrop633 alessandrop633@email.com [speaker001:] So sorry about that. Looks like there was an error on our part. I am going to give back credit for this order. YOu should see this fixed within a business day. [speaker002:] Thank you [speaker001:] Anything else I can help you with? [speaker002:] That should be it youve been great [speaker001:] Thank you and have a great day. [speaker001:] Welcome to customer service unit [speaker002:] Hi, I'm interested in buying a pair of boots but I had a question about them It's these boots specifically: Product: boots Brand: Tommy Hilfiger Amount: $69 I was wondering how to remove gum fro mthe sole [speaker001:] What is the question? To remove gum you have to use a butter knife to rub a glob of peanut butter over the gum. Leave it for 10 minutes for the gum to soften and become one with the peanut butter. Scrap it off then clean the rest of the shoe with soap and water. [speaker002:] great, thanks so miuch that's all i needed [speaker001:] Would this be all for today? [speaker001:] Hello. How may I help you today? [speaker002:] Hi. My name is Joseph Banter. My account ID is QMNFFJKHWZ. I was wondering if I can pay my premium subscription fee. [speaker001:] Sure I can process the payment for you. May I have your latest order ID also? [speaker002:] My latest Order ID is 3364436731. I would like to pay it with my credit card information on file. [speaker001:] Do you know how much you are paying today? Great. [speaker002:] The whole fee. [speaker001:] Alright one moment please. Alright Joseph. I have processed your payment today. Anything else I can help you wiht? [speaker002:] That was it for today. Thank you for your prompt service. [speaker001:] Great have a nice day. [speaker001:] HI [speaker002:] Hello, how may I help you? [speaker001:] I want to confirm my shipping address on the order since I got an email from your store saying otherwise [speaker002:] Sure, I can look that up for you. Could I get your full name, please? [speaker001:] David Williams also, can you check on the order status of my shipment? thanks [speaker002:] Sure, could I also get your account and order ID, please? [speaker001:] Account ID: JQTPBV7JWL Order ID: 5576543212 [speaker002:] Thank you. I'll also need your username and email to validate the purchase. [speaker001:] Username: davidw75 Email Address: davidw75@email.com [speaker002:] Thank you, now you were wondering if the email with the incorrect address was sent in error? [speaker001:] well, I want to confirm the shipping address I got for the order is correct [speaker002:] What should the address be? [speaker001:] Address: 2895 Woodshore St San Mateo, NY 96389 [speaker002:] That is the address we have on file for your order. The email we sent you was incorrect, this is an issue we've been having. But don't worry, your order is going to the right address. [speaker001:] All right, so the problem was just with the information your email sent. Can I also check the status of my shipment? [speaker002:] Your shipping status is In Transit Is there anything else I can help you with? [speaker001:] no, that is all, thank you [speaker002:] Have a great day! [speaker001:] hello [speaker002:] Can you please tell me the width of the collar fir a Guess shirt [speaker001:] Sure Give me a moment. Our shirts are designed for comfort and do not have tight collar. The standard collar size is 15 inches while smaller are 14 inches. Large are 16 inches [speaker002:] Great, thank you very much [speaker001:] Is there any other thing you wish to know? You are welcome [speaker001:] Hello, how can I help you? [speaker002:] Hi, I'm an idiot. Trying to look at my shopping history, but I can't remember my username. lol [speaker001:] No problem, I can reset that for you.. happens to us all [speaker002:] thanks! [speaker001:] Could I get your full name or account ID please? [speaker002:] Sure, my name is Sanya Afzal [speaker001:] OK, to verify your identity I need the following: The zip code tied to your account The phone number or email tied to your account [speaker002:] Zipcode is 51097 and the phone number is 648.059.7297 [speaker001:] Alright you are all sorted out Your new username is SAfzal1 [speaker002:] Perfect, thank you! [speaker001:] Is there anything else I can do for you today? [speaker002:] Nope, that was everything, have a great day:] [speaker001:] No problem, you have a great rest of your day. [speaker001:] Hello, how may I help you? [speaker002:] Hi, I am interested in knowing if the Calvin Klein boots are waterproof. [speaker001:] Let me find out for you. We have both waterproof and non-waterproof ones. One way to tell is that there is a guarantee when you make the purchase. Most are waterproof. [speaker002:] Okay. That helps. [speaker001:] Can I help you with anything else? [speaker002:] That was my only question for today. I will go ahead and purchase them. [speaker001:] Have a good day. Enjoy the boots. [speaker001:] Hi, how may I help you? [speaker002:] Hi I'm looking at a Michael Kors jacket I want to buy it from you but it's much more expensive than other sites! [speaker001:] so your upset because our price is higher? I can help with that [speaker002:] Yes [speaker001:] Can I have your full name or Account ID please? [speaker002:] Name: Joyce Wu Account ID: M7EGSKZEVP [speaker001:] Can I also have your Order ID? [speaker002:] Order ID: 1859970683 [speaker001:] thank you Our prices are done by an algorithm that changes frequently using market prices and competitor prices I can't change the prices, but since you are unhappy I can create a Promo Code for you to make up the difference in price [speaker002:] That would be ok, thanks [speaker001:] ok I will do that now. Here is your Promo Code: MPHFT [speaker002:] Great thank you!! [speaker001:] You're welcome! Can I help with anything else? Have a great day [speaker001:] Hello, how can I help you? [speaker002:] Hi! I am wondering when the annual sale is going to end? [speaker001:] I'd be glad to check on that for you. [speaker002:] Can you check for the store that is near my home? I live in La Fayette, WA 990 [speaker001:] Sure, the annual sale begins on January 23rd and ends on January 31st. [speaker002:] is it the same for all store? [speaker001:] You can sign up for our newsletter so you don't miss it next year. [speaker002:] yeah... ok. Can you sign me up? hello? [speaker001:] Hello, you can select it under email setting when you log into your account. Is there anything else I can assist you with? [speaker001:] good afternoon, how can I help you? [speaker002:] Hi. How are you doing today? I have a question for you. [speaker001:] sure tell me [speaker002:] I would like to know how long a premium membership lasts. I just bought one and I need to know how long I'll have these amazing benefits My wife's birthday is coming up and I want to buy her lots of presents Can you find this information for me? [speaker001:] I will gladly help you with your questions! I hope it can be this way of considering when I get married. Ok, when you pay your membership you enjoy the privileges during the year that you pay it. and then the year that follows! [speaker002:] Oh great So I pay for one year and get another year basically for free? [speaker001:] no, this happens if you pay when the year is already advanced, for example if you pay in July [speaker002:] I don't understand Is it basically that I keep the membership for every month that I pay the fee? [speaker001:] sorry for not being able to explain it well, Membership lasts for the remainder of the calendar year when you received it and the next full calendar year. [speaker002:] So, if I pay in December 2019, then I get it for all of 2020? [speaker001:] yes [speaker002:] Okay, I get it now Thanks That was my only question thank you for your patience [speaker001:] a pleasure to help you, have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] I was wondering about how long premium membership lasts [speaker001:] Sure, I can help with that. Could I please have your full name? [speaker002:] Rodriguez Domingo Phone Number: 326-1717 Member Level: Gold Order Statement Address: 5471 Brushwick Dr Jacksonville, WA 30142 [speaker001:] Your membership will last until December 31st of the year you acquire it. [speaker002:] When did I get gold [speaker001:] When you make $2000 or more in purchases for the current year. [speaker002:] ok but when did I achieve gold status [speaker001:] Allow me a moment to check, sir. It says here that you got your Gold membership in mid February. It will last 8 more months. [speaker002:] ok great because I was going shopping and didn't know whether I could wait or needed but everything now i didn't want lose membership [speaker001:] I understand, the savings are very good. Is there anything else I can d for you today? [speaker002:] no ty [speaker001:] Have a good day! [speaker001:] Hello, how may I help you? [speaker002:] Hi I have a question about a product it's the Guess boots [speaker001:] Sure, what would you like to know? [speaker002:] I've been trying to look for them for the past week and they don't seem to be in stock. Can you double check for me and see if that's the case? [speaker001:] Okay, can I have your name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] Unfortunately we don't have them in stock, I will let the purchasing department know to restock them as soon as possible. [speaker002:] ok it is possible to make an automatic purchase once you have them in stock? [speaker001:] Yes, I can back-order the item for you. Would you like me to use the card on your account? [speaker002:] ok that's better than nothing sure [speaker001:] The boots will be shipped to you as soon as they are available. Do you need anything else? [speaker002:] that's it thanks [speaker001:] You're welcome, have a nice day. [speaker001:] Hello there [speaker002:] Good afternoon. Thank you for contacting AcmeBrands. How can I assist you today? [speaker001:] I am unable to access my account Looks like I forgot my password, silly me:] [speaker002:] Sorry you're having trouble accessing your account. Could you provide me with your full name or Account ID? [speaker001:] Will you be able to assist me? sure thing! Chloe Zhang [speaker002:] Thank you. Give me one moment while I look up your acount. [speaker001:] okie dokie Thank you [speaker002:] Do you know your username? [speaker001:] Yes, I do:] czhang81 [speaker002:] Great, thank you. I can't recover your current password but I will be able to generate a new for you. Is that okay? [speaker001:] Yes, that would be most helpful. [speaker002:] Okay, give me a few moments to do that for you. [speaker001:] Terrific, thank you so much! [speaker002:] You're be receiving that new password shortly by email. Is there anything else that I can help you with today? [speaker001:] I was able to successfully log into my account. Thank you That was all the help I needed today. [speaker002:] Great! I hope you have a wonderful day! Good-bye. [speaker001:] Hello, i would like to check on the shipping status of my order that has not been received yet. [speaker002:] Thanks for contacting AcmeBrands! How can I help you? Okay, can you please provide me your full name so that I can pull up your account? [speaker001:] Of course! Rodriguez Domingo [speaker002:] Thank you, one moment, please. Can you please give me your account ID and order ID so that I can verify your account? [speaker001:] sure thing my account is TFMU5WUO6F Order ID: 5299629140 [speaker002:] Got it! And lastly, to validate your purchase, your email and username, please? [speaker001:] rodriguezd432 is my user name rodriguezd432@email.com [speaker002:] Got it, thank you. Did you receive an email about your order status? [speaker001:] I did, but the last update was nine days ago. I understand that shipping is uncertain these days, but i paid for the "xtra" shipping. [speaker002:] We apologize for that. We will get a new shipment out to you immediately. Can you provide your full address, please? [speaker001:] Of course, 7744 Primrose Ave Raleigh, TX 88703 [speaker002:] Thank you. And what was the product? [speaker001:] two pairs of jeans and the hilfiger boots [speaker002:] Done! You should be receiving this all promptly. Sorry for the inconvenience. Can I help you with anything else today? [speaker001:] I believe that is all, thank you for your time. [speaker002:] You're welcome, have a nice day! [speaker001:] Thank you for being an AcmeBrands customer! How may I help you? [speaker002:] Yes i'm trying to access my account but i forgot my username [speaker001:] I can help you with that. May I have your full name? [speaker002:] Joseph Banter [speaker001:] Thank you. May I also have your zip code and phone number? [speaker002:] sure, zip code is 30674 and phone # is 913-1195 [speaker001:] Great! Your username is: jbanter1 Is there anything else I can do for you? [speaker002:] great thank you for your help [speaker001:] You're welcome! Have a wonderful day. [speaker001:] Hello, how can I help? [speaker002:] Hello. I'm attempting to add a shirt to my cart but the cart doesn't seem to update. [speaker001:] Can you try refreshing the webpage? Also, are you sure the item is in stock? The cart will not update for an out-of-stock item. That information should be on the bottom left of the product page. [speaker002:] I will try refreshing. It does look to be in stock I think the refresh did it. [speaker001:] Ok, great. Are you able to continue your transaction? [speaker002:] Yes. Thank you. [speaker001:] Wonderful, is there anything else I can assist you with today? [speaker002:] That should be all. [speaker001:] Have a great day. [speaker001:] Hello, how can I help you? [speaker002:] I forgot my username, can you help me find it? [speaker001:] Sure In order to verify your identity [speaker002:] My name is David Williams [speaker001:] Can you please tell me your full name, zip code, and either email address or phone number? [speaker002:] Phone number is 813-780-9725 and my zip code is 18132 [speaker001:] Okay, your username is dwilliams1 [speaker002:] Thank you so much! [speaker001:] No problem, is there anything else I can help you with? [speaker002:] No, that's it. Thank you for your time again, I'm able to get in now. [speaker001:] Have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I would like to renew my subscription [speaker001:] Okay, I can help you with that. May I have your full name? [speaker002:] Chloe Zhang [speaker001:] Thanks! May I also have your account ID and order ID? [speaker002:] UIYJUZ6ZMA,7463616555 [speaker001:] How much did you want to pay? The standard subscription cost is $99 per year. [speaker002:] i dont know [speaker001:] I can find out how much you owe, one moment please. You owe $49. Is there a certain credit card you would like to use? [speaker002:] on the account. [speaker001:] You're all set! Is there anything else you need? [speaker002:] no [speaker001:] Okay. Have a great day! [speaker001:] Hi [speaker002:] Thank you for contacting Acme. How may I help you today? [speaker001:] I was calling because I have realized that many items I have looking at purchasing are never in stock Am not sure why is that and how to resolve it [speaker002:] Oh I'm sorry to hear that I can put in a formal report with our purchasing department, and hopefully that will get them to do a better job soon [speaker001:] I hope so I am looking at buying these items [speaker002:] Just so that I can let the purchasing department know who is looking, may I ask your full name? [speaker001:] Norman Bouchard [speaker002:] Okay, I'm preparing a report now. Is there anything else that I may assist you with in the meantime? [speaker001:] That is all. Thank you [speaker002:] You're welcome. Have a good day, and I hope this is fixed for you soon [speaker001:] Hello, how can I help you? [speaker002:] Hello, I wanted to check the status of a recent order I placed and I forgot my username. I thought I wrote it down, but I can't find it. [speaker001:] Absolutely. To recover your username, I will need your first and last name, please. [speaker002:] Mr. Albert Sanders [speaker001:] And your zipcode and email address, Mr. Sanders? [speaker002:] My zip is 96286 and my email address is albertsanders366@email.com. [speaker001:] Alright, your username is asanders1. [speaker002:] I think that is right, give me a second and I am going to try it on the website. [speaker001:] No problem. I can look up your order status as well, if it doesn't work for you. [speaker002:] It did get me in, and I have it right here. I appreciate your assistance. [speaker001:] You are very welcome. Is there anything else I can help you with? [speaker002:] I think that will be all for now. [speaker001:] Have a wonderful day! [speaker001:] Hello, how can I help you? [speaker002:] Hi, I want to know the status of my refund I also want to add an item to my refund. [speaker001:] I can look that up for you. Can you provide your full name or account ID please? [speaker002:] Joyce Wu [speaker001:] Thanks. Can you also provide your username, email address, and Order ID so I can validate the purchase? [speaker002:] jw073284 jw073284@email.com 6771252812 [speaker001:] Hello, I checked your refund and it looks like it is still in progress. I see you initiated the refund by phone. [speaker002:] I want to add an item to that refund. [speaker001:] I'm not sure what you mean. Do you want to cancel an additional order? [speaker002:] No, I am going to return a pair of boots, so I want to update my refund. [speaker001:] Oh okay! No problem. Is this the same order number or a different one? And can you provide the reason for the refund? [speaker002:] I don't know if it's the same. The only Order ID I have is 6771252812 The boots are ugly. [speaker001:] Sorry about that! What is the brand of the boots? [speaker002:] Michael Kors [speaker001:] What was the price of the boots? [speaker002:] $64 [speaker001:] Excellent, I have added this refund to your previous refund. Is there anything else I can help you with? [speaker002:] No, I think that's it. [speaker001:] Have a great day, thanks for reaching out to ACME! [speaker001:] Yo whats up? [speaker002:] Hello, thank you for contacting AcmeBrands. How may I help you today? [speaker001:] Yeah the name on my account is wack [speaker002:] It sounds like what you want to do is to change the name on your account is that correct? [speaker001:] Yea my last name is not Williams its Von Studegart [speaker002:] I can help with getting this updated. First can you provide me with your full name or account ID? [speaker001:] I dont have my accountId but I have my username and pin number [speaker002:] Could you provide me with your full name? I can pull your account information up that way. [speaker001:] Well its wrong on the screen so do you want the wrong name or the right name? [speaker002:] I will try the "wrong name" first. [speaker001:] David Williams Ok Correct name is David Von Studegart Ok not sure what that means but great [speaker002:] Great you stated earlier you had your username and pin number. Could you provide those to me along with one of the following: zip code, phone number, password, email address, or Order ID from a previous purchase? [speaker001:] Later good bye? Name: David Williams Password: v4Bee8Tv Member Level: Guest Pin Number: 532458 Username: davidw19 [speaker002:] Thank you for providing that information. Your account name has now been updated to David Von Studegart. Is there anything else I can assist with today? [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hello, yes I am looking to buy a pair of boots but wow is the price high compared to the next guy, can you tell me why? [speaker001:] I'm sorry that you find our prices too high. Could I have your name or account ID? [speaker002:] Albert Sanders I am a gold member and shop here all the time, it is just this item that seems to be way overpriced [speaker001:] You've seen the exact same product at one of our competitors for a lower price? [speaker002:] Yes I certainly have, just this morning [speaker001:] I see. Could you verify your account ID and recent Order ID please? [speaker002:] PXUWRO8QTG, 6019148337 [speaker001:] Unfortunately, our prices are set dynamically and change with promos and offers. I'm unable to change the price of products. [speaker002:] Are there any promos you can add to the order? [speaker001:] I can provide you with a promo code to apply to your order for a discount. [speaker002:] I would appreciate that [speaker001:] You can use promo code B2HUD during checkout. Thanks for being a loyal customer. [speaker002:] Thank you so much for your help today [speaker001:] You're welcome. Is there anything else that I can help you with? [speaker002:] No thanks again, have a good day [speaker001:] You too. [speaker001:] Hi, how can I help you? [speaker002:] I have an item that I want to return. It was sent to me in the wrong color [speaker001:] Okay, can I have your name? [speaker002:] I was going to give it as a gift but I just noticed it's in a color that she hates Sanya Afzal [speaker001:] Okay, I can I have your username, email address, and order ID? [speaker002:] safzal48 safzal48@email.com 5968556965 [speaker001:] What is your membership level? [speaker002:] bronze [speaker001:] when was the purchase date? [speaker002:] march 19 2020 [speaker001:] Great, I can go ahead and process this return for you. Can I have your address? [speaker002:] 0688 Woodshore St San Lima, MI 94870 [speaker001:] Did you want to do your retrun in store, drop off center or by mail? [speaker002:] mail [speaker001:] You will be able to find the shipping label in your account and can mail it back to us and we will process the refund. [speaker002:] ok great [speaker001:] Is there anything else I can do for you? [speaker002:] that's it thanks [speaker001:] Have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] hello. I was looking yesterday at the sight and saw a nice Jacket by Tommy Hifiger and when I was about to make the purchase my electricity went out. SO I came back today and the price is higher. [speaker001:] My I have your full name or account ID? [speaker002:] Crystal Minh [speaker001:] May I have you account ID and order ID? [speaker002:] NHXL7DAW87 I really want to buy the jacket but at the price yesterday. Its going to be a gift for my dad. [speaker001:] Price changes are dynamic and can change daily. I can send you a promo code that will give you a discount on the item. [speaker002:] Sure can but only of the discount will lower the price to what it was yesterday [speaker001:] The changes are outside of my control and the discount is the best I can do for you today. I apologize for the inconvenience. [speaker002:] What will the amount of the discount be? [speaker001:] That code will contain all of the relevant information. [speaker002:] ok [speaker001:] Is there anything else I can assist you with today? [speaker002:] nope that will be all [speaker001:] Have a good day. [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] i changd my mind about wanting a pair of jeans and i want a refund. [speaker001:] I can help you with that. May I have your full name? [speaker002:] Sanya Afzal [speaker001:] Thanks! I need to validate your purchase. May I also have your username, email address, and order ID? [speaker002:] sa168344 sa168344@email.com 9865688813 [speaker001:] How would you like your refund to be processed? [speaker002:] returned to my credit card [speaker001:] Certainly! May I have your account ID to process that? [speaker002:] Y99YGSXEYL [speaker001:] How much did you pay for the jeans? [speaker002:] $74 [speaker001:] Your refund has been processed. You should see $74 credited back to your card shortly. Is there anything else I can help you with? [speaker002:] you were helpful. thanks [speaker001:] You're welcome! Have a wonderful day. [speaker001:] hello [speaker002:] Hello, the search keeps giving me 0 results when I look for a jacket I want [speaker001:] It seems there is a problem with the search button [speaker002:] I see, how can that be fixed? [speaker001:] How long have you been trying it? [speaker002:] I have tried it for while now, maybe 5 minutes [speaker001:] Let us fix it [speaker002:] OKay [speaker001:] Follow these steps. Log out of your account and log back in. Then try again [speaker002:] Alright, logged out now... Trying it again and there are still 0 results [speaker001:] Let's try another method [speaker002:] Okay [speaker001:] Try your browser cookies and try the search again [speaker002:] Alright, I deleted my cookies and am trying again Seems it did not fix it, still 0 results [speaker001:] Ok [speaker002:] Anything else to try? [speaker001:] I will write a report to notify the website team [speaker002:] Okay [speaker001:] Try again after a few seconds [speaker002:] Okay I will Seems to be working now [speaker001:] Perfect Will this be all for today? [speaker001:] Good afternoon, how can I help you today? [speaker002:] hi i would like to kow when my promo code epxires because i am thinking of buying something [speaker001:] I can look in to that for you. May I ask who I am speaking with? Promo codes usually expire after 7 days. You should see the expiration date on the bottom of the paper. Are you able to see the expiration date? [speaker002:] Thank you, that's very helpful yep! i see it [speaker001:] No problem, is there anything else I can help you with? [speaker002:] that's all thanks [speaker001:] Have a great day! [speaker001:] Hi! How may I help you? [speaker002:] how long does the premium membership last? i want to know because i am thinking about buying stuff [speaker001:] The remainder of the current calendar year you got it, and the next full calendar year. [speaker002:] ok [speaker001:] Anything else today? [speaker002:] that is all. thank you [speaker001:] Have a great day! [speaker001:] Hi, thanks for shopping with us! What can I help you with today? [speaker002:] The website is so slow! I'm trying to shop but I can't get anything to load. [speaker001:] I'm sorry, I'm sure that's frustrating! I can help walk you through some steps that might help it run faster. First, try logging out of your account and back in again. [speaker002:] Okay. I did that, it's still slow: [ [speaker001:] Can you try closing all the other tabs in your browser, as well as anything running in the background? [speaker002:] Okay will do Still lagging, won't load images. [speaker001:] Hmm, are other websites running smoothly? [speaker002:] Yes they seem to be. [speaker001:] I'm sorry for this, I'm not sure what is wrong with our website! I will send a message to our website team so they can work on it. In the meantime, I can make the purchase for you if you'd like. [speaker002:] Okay, thanks. I'd like to order the Tommy Hilfiger jeans, they are $99. [speaker001:] Great, I can get that set up for you! What is your credit card number and expiration date? [speaker002:] 4523 5688 4567 3333 exp 1223 [speaker001:] Thank you, those jeans should ship out shortly! Again, I apologize for the inconvenience! Is there anything else I can do for you today? [speaker002:] that's everything! [speaker001:] Ok, you have a great day! [speaker001:] Good morning, how can I help you today? [speaker002:] I completely forgot my password for the account, and I cannot check on an order now [speaker001:] I can help you with that. Can I get your full name or Account ID? [speaker002:] Albert Sanders [speaker001:] Thanks Albert. And you just need your password? [speaker002:] yep [speaker001:] Do you have your username? [speaker002:] alberts9 [speaker001:] For security reasons I can't see your password. But I can generate a new one for your Albert. I'll just need your pin number to do that. [speaker002:] I don't have a pin number [speaker001:] No problem, do you know the answer to your security question? [speaker002:] Livingston [speaker001:] Great, your new password is zqmfomg5m6k Is there anything else I can help you with today? [speaker002:] nope, that covers it. thanks! [speaker001:] Thanks Albert, have a great day. [speaker001:] HI, welcome to AcmeBrands. How may I help you? [speaker002:] Hi, my name is David Williams, and I need to change my address on my account. The street number is literally off by just one number, 6 not 5. [speaker001:] OK, David, I can help you with that [speaker002:] Email Address: dw417705@email.com Username: dw417705 [speaker001:] Can I get your address as it is currently? [speaker002:] Current is 2025 Smith Ln but I need 2026 Smith Ln 7812 Primrose Ave Newark, MI 6385 Sorry that was my old address [speaker001:] OK, David. I just need to verify your identity. I need three of the following: zip code, phone #, PIN, username, password, email address, or an old order ID. [speaker002:] Order ID: 4746731883 Address: 7812 Primrose Ave Newark, MI 6385 Username: dw417705 Thanks for making the change. [speaker001:] OK, I will make those changes right now. To verify, it should be 2026 Smith Ln, correct? [speaker002:] Ok great, that was it. [speaker001:] OK, I've updated it. Is there anything else you need? [speaker002:] That was all, have a great day! [speaker001:] Thanks, you have a great day, too! [speaker001:] Hi, how are you doing today? [speaker002:] HI can you tell me if these boots by Michael Kors are waterproof? My name is Joyce Wu [speaker001:] We have a broad selection of Michael Kors boots, including waterproof and non-waterproof. Most of them are waterproof though! [speaker002:] O.k. hopefully these are waterproof. I think I'm going to buy them. It's often rainy here, but I'll take a chance [speaker001:] It should say on the website of the specific item when purchasing if you'd like to double check:] Is there anything else I can help you with today? [speaker002:] Great, I'll do that. Thank you. that's all I need [speaker001:] You're welcome! Have a nice day [speaker001:] Hi, how can I help you? [speaker002:] HI there, I just tried to use a promo code that I received 8 days ago but it's not working; it's invalid the site says. Can you help me with that? [speaker001:] I'll see what I can do. Can I get your full name to pull up your account? [speaker002:] Sure. My name is Albert Sanders. [speaker001:] Thanks. Normally our promotions only last 7 days, but I'll check the system to see about this one. [speaker002:] Thank you for checking! [speaker001:] Unfortunately the code is now invalid, but I might be able to fix this for you. Do you know your membership level? [speaker002:] It's Guest level. [speaker001:] Okay, it looks like there's nothing I can do to extend this promotion. I'm sorry about this. [speaker002:] Oh okay, well thank you for your help.:] That's all I needed help with. [speaker001:] Of course. Have a great day! [speaker001:] how may i help you [speaker002:] i am thinking of purchasing a guess jacket and i have a question. [speaker001:] i see, what is the question on the jacket? and may i get your name please? [speaker002:] do you have a large size in stock? Albert Sanders [speaker001:] i have an answer for you here albert if the jacket size is listed as empty on the site, we are out of stock. We get monthly shipments however. If the size listed is shown available, then it is in stock is there anything else i can help with? [speaker002:] ok, i'll have to check back another time to see if it gets back in stock. thanks for your help. [speaker001:] have a good one! [speaker001:] Hello [speaker002:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker001:] It seems my premium subscription was removed from my account I recently saw some news about the level s and want to make sure i keep it [speaker002:] Uh oh! Let's see what happened. May I have your full name? [speaker001:] Albert Sanders [speaker002:] I'll check our system now to see if this is an issue. Oh, you're right. Your service was removed. Let me fix that immediately. [speaker001:] wow Thank you! [speaker002:] Your service has been reinstated. Can you see it on your account now? [speaker001:] Let me relog in [speaker002:] Okay [speaker001:] Yes! thank you! [speaker002:] Great! Is there anything else you need today? [speaker001:] No thank you! [speaker002:] You're welcome! Have a wonderful day. [speaker001:] welcome, how can I help? [speaker002:] Hello, I would like to know if the Tommy Hilfiger shirt will shrink after washing it? [speaker001:] let me check on that for you. One moment pls. It is best if you wash the shirt in cold water. It is made our of natural materials, which shrink in hot water or in a hot dryer. PLease wash in cold & dry on low. Does that tell you what you need to know? [speaker002:] Thanks that helps a lot. That is all I needed [speaker001:] OK have a good day! [speaker001:] hello, how can i be of service? [speaker002:] I would like to order the guess jeans but am unable to add them to my cart.: [ [speaker001:] if i am understanding correctly, you would like to place an order, but are having website issues blocking you from doing so? [speaker002:] Yes. My cart isn't updating with the item. [speaker001:] i see i can definitely help you with that today, first may i have your full name or account id to pull up the account? [speaker002:] Alessandro Phoenix [speaker001:] thank you we will try a few troubleshooting steps first [speaker002:] ok [speaker001:] first, have you tried refreshing the webpage, then adding the item to cart? [speaker002:] Yes that did not work [speaker001:] understood have you tried logging out and back into the site, then adding the item to cart? if not, please do so now [speaker002:] That did not work either: [ [speaker001:] alright, no problem now, on the item page for the guess jeans, could you check the bottom left to see if it says they are out of stock? [speaker002:] Ohhh I feel stupid now. That is the problem. [speaker001:] no need to feel that way, happens to the best of us [speaker002:] Thank you! [speaker001:] we should be back in stock so you can order soon aside from that, is there anything else i can help with today? [speaker002:] Nope that's all [speaker001:] have a good one! [speaker001:] Hey I keep trying to find a jacket but everything I search it says none- or zero are available hello? [speaker002:] so sorry! oh im so sorry [speaker001:] its ok [speaker002:] is this for a specific jacket or general [speaker001:] A michael Kors [speaker002:] What's your full name please [speaker001:] Joyce Wu I don't know why nothing is coming up when I search [speaker002:] oh okay, itsnot out of stock, search just isn;t working sorry! [speaker001:] How do I fix it [speaker002:] Can you please try logging out and logging back in [speaker001:] Ok just did and still nothing [speaker002:] sorry about that Can you please try clearing your cookies? [speaker001:] Just did and still not working Wait I tried a different browser and now it is switched from chrome to edge [speaker002:] great! do you need anything else? [speaker001:] I am irate and I need assistance immediately! [speaker002:] Hello, how may I help you today? [speaker001:] My name is Joseph Banter and I run a cement company. You may have heard of me. I am a BIG deal in that world I have a video conference coming up with some suppliers and I need to look good for it But when I went on your site, almost everything was out of stock What is going on? [speaker002:] I see. Let's see what we can find out about this and get it taken care of. [speaker001:] My employees would never be allowed to be so incompetent I demand answers [speaker002:] Just so I am clear, every item you try to search for is out of stock correct? [speaker001:] Most of the items, yes This has been going on for a LONG TIME I am extremely frustrated [speaker002:] First thing I will do is notify our Purchasing Department on your behalf. [speaker001:] Very well. Tell them that Mr. Banter is not pleased! [speaker002:] Very well allow me a minute to emphasize this point. [speaker001:] All right [speaker002:] I can tell you are still a bit unnerved by this so what I am going to do is give you a promo code that will at least alleviate some of this. Would that be acceptable? [speaker001:] I suppose it will to do. I expect a significant discount, though 10% isn't enough [speaker002:] Of course, just one moment. [speaker001:] *I suppose it will have to do [speaker002:] This code is good for 30% off. It is the highest I am allowed to give: TE8I9: [speaker001:] All right This doesn't fix everything, but at least it's something [speaker002:] TE8I9 without the colon [speaker001:] You better fix this stock issue soon, though [speaker002:] My apologies and I hope you give us another chance. [speaker001:] In the world of cement, we don't allow this type of thing I will try [speaker002:] Is there anything else I can help you with today? [speaker001:] No. That was everything [speaker002:] Thank you Mr. Banter and I hope you have a great rest of your day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I am thinking of placing an order for a birthday gift, and I wanted to see if the promo code that I have is still good. [speaker001:] Sure I can check on that for you [speaker002:] Thank you [speaker001:] Our promo codes usually expire 7 days after they are issued [speaker002:] Ok, I got mine 3 days ago, so it should be fine then. [speaker001:] Yes, it should be. Were you having any problems at checkout with your code? [speaker002:] No, I hadn't tried it yet. [speaker001:] Okay, well in looks like you are in good shape, and your code should be good. [speaker002:] Great, thank you!! [speaker001:] Is there anything else I can help you with while we're here? [speaker002:] No that was it. [speaker001:] Okay, have a great day [speaker001:] Hello, thank you for being an AcmeBrands customer! How may I assist you? [speaker002:] Hi good day, I'm really upset [speaker001:] Oh no, what is going on? [speaker002:] I keep trying to buy this Michael Kors jacket, but it's always out of stock! I've logged on 14 times this week and every time it says it's not in stock. What's going on? [speaker001:] Yes, that is very frustrating. In order to submit a report to the purchasing department, may I have your full name? [speaker002:] Sure it's Rodriguez Domingo I really need the jacket for the fall harvest [speaker001:] I have sent a report to the purchasing department letting them know that they need to fix their projection algorithms to keep things in stock better. I can back order the item for you and it would ship as soon as it is available. [speaker002:] Okay, so any idea when it'll be back in stock then? That would be terrific! [speaker001:] Okay, let me start the process. I think that as soon as the purchasing department reads the report they will place an order for it immediately. [speaker002:] Great [speaker001:] Can we use the credit card on file with your account? [speaker002:] Yeah go ahead [speaker001:] Okay, the jacket will arrive soon. Is there anything else I can do? [speaker002:] That was it, thanks! [speaker001:] You're welcome! Have a nice day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] I forgot my password and can't access my account [speaker001:] Let me help you with that. Could I have your full name or account id? Are you still there? [speaker002:] Sanya Afzal [speaker001:] Could I have your username? [speaker002:] S.Afzal [speaker001:] I cannot retrieve the old password, but I can create a new one for you. I will need your pin number. [speaker002:] 5255 [speaker001:] Your new password is z3tcxjncye You should be able to log in with your new password now. Can I help you with anything else? [speaker002:] no that was all i needed [speaker001:] Have a good day. [speaker001:] I am trying to use a promo code but I keep getting an invalid error? [speaker002:] I'm sorry to hear that. Let me look into it for you. Can I get your full name? [speaker001:] Norman Bouchard [speaker002:] Do you know how old the promo code is, they are only good for 7 days? [speaker001:] Well, that answers my other question. It is eight days old. [speaker002:] One moment. Can I get your membership level? [speaker001:] bronze [speaker002:] Because you are a valued bronze member, I can get you a new code! [speaker001:] Thank you [speaker002:] Here's your new 20% off promo code: YN83M [speaker001:] I appreciate it! Thank you. [speaker002:] Is that okay for you? Is there anything else I can help you with? [speaker001:] No, thanks. [speaker002:] Have a great day! [speaker001:] how may i help? [speaker002:] Hello, I neer received my package. I was wondering what happened to it. [speaker001:] so you would like to track down a missing package i can help with that today first i need your full name to pull up the account [speaker002:] Yes, my name is Norman Bouchard and my account ID is 2KUSDLCYDE and my order ID is 6453342651 [speaker001:] i will also need your username, email, and order id [speaker002:] Sure, my username is nb536621 and my email is nb536621@email.com [speaker001:] thanks and how long has it been since you ordered the package? how many days [speaker002:] I've been waiting 5 days for my package [speaker001:] i see it can take up to 7 days to recieve a package from us [speaker002:] Okay, so should I wait a couple more days? [speaker001:] please contact us if it has not shown up within a 7 day window is there anything else i can do to help today? [speaker002:] Nope that was it, thank you. [speaker001:] have a good one [speaker001:] Hi, this is ACME. How may I help you today? [speaker002:] Hello. I made a refund and I want to check the status I really need the money back and I need to know what's going on with my refund [speaker001:] That's no problem. I'm sorry for the wait. May I get your full name or Account ID? [speaker002:] yes I'm Norman Bouchard [speaker001:] Okay, Mr. Bouchard. Now I just need your username, email address, and Order ID for the refund. [speaker002:] Okay nbouchard192 nbouchard192@email.com 4438713225 Thanks for helping me double check this [speaker001:] Okay, so your refund status is in progress. [speaker002:] I was so nervous about the status Okay, what does in progress mean? [speaker001:] Your payment method was via online. The refund is currently being processed. [speaker002:] Okay. So I can expect to get it soon? And my payment method is "online"? What does that mean? [speaker001:] Yes, you should get it soon. You refund was initiated online. [speaker002:] Oh, okay I guess it might go back on my Debit Card, then? [speaker001:] Yes, it should go back soon. Give it 5-7 business days. [speaker002:] Great! Thank you for checking this for me That is all I needed [speaker001:] Is there anything else I can help you with? [speaker002:] Nope [speaker001:] Ah, okay. Thank you for your patience and being an ACME customer. Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi so I'm in the process of getting a $100 refund for a product that ended up being delivered torn, and the second item also came here ripped. Would you be able to also add this product to the refund? [speaker001:] Sure, can I have your name please? [speaker002:] Thanks so much for the help, my name is Joseph Banter [speaker001:] Can I also collect your unsername, email address, and order ID? [speaker002:] Sure thing let me grab those for you josephb9, josephb9@email.com, and 4761732120 [speaker001:] What item would you like to return [speaker002:] They're a pair of Michael Kors boots for $74 [speaker001:] How much was the cost of the other item your returned? [speaker002:] $100 [speaker001:] That amount will be refunded to you. I am sorry about the damaged items. Is there anything else I can help you with? [speaker002:] That is more than enough thank you so much you're seriously a saint. I hope you have an amazing week [speaker001:] Thank you, you too! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Howdy, I need to setup a return here [speaker001:] I can help you with that. May I ask why do you need to return? [speaker002:] Yeah, the boots had a stain on them [speaker001:] I do apologize. May I get your full name or account id please? [speaker002:] Sure my name is Rodriguez Domingo [speaker001:] Thank you may I please have your username, email address, and Order ID? [speaker002:] rodriguezdomingo703 is my user name Email address is rodriguezdomingo703@email.com And my order ID is 5744488131 [speaker001:] Thank you Rodriguez, and may I have your membership level please? [speaker002:] I'm a guest [speaker001:] When did you purchase the boots? [speaker002:] September 12, 2019 [speaker001:] Do you still have the receipt? [speaker002:] Yeah I think so No packaging but I have the packing slip [speaker001:] We are able to return only if you have the receipt. If you do may I please get your address since you will need to print out a shipping label. [speaker002:] Sure my address is 2891 Kennedy St Raleigh, WA 59496 [speaker001:] How would you like to process the return? Options include by mail, in store, and drop off center. [speaker002:] By mail pleas please* [speaker001:] Anything else I may help with today? [speaker002:] That was it, so I'll get my return label via mail? [speaker001:] No you will need to print out the shipping label and you will mail the return. [speaker002:] Great, thanks so much. [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello [speaker002:] Hello, how may I help you today? [speaker001:] many of your items are out of stock! why? it always seems like a lot of products are just not in stock [speaker002:] I'm sorry to hear about the difficulties, I'll try to help you get that resolved. Can I have your account ID? [speaker001:] i don't have an account ID on me Username: aphoenix758 [speaker002:] That's ok, can I have your full name? [speaker001:] Email Address: aphoenix758@email.com Name: Alessandro Phoenix [speaker002:] Thank you. I'm sorry to hear about the difficulties. I will go ahead and file a report with the purchasing department to expedite the orders on the items in your shopping cart. [speaker001:] thank you [speaker002:] Those items should be back in stock within the next 2-3 business days. Is there anything else I can help with? [speaker001:] nothing else thank you [speaker002:] Great, enjoy the rest of your day! [speaker001:] Hi. Thank you for contacting Acme customer support, how may I help you today? [speaker002:] Hi i recently returned an item i wanted to check my refund status [speaker001:] I'd be glad to look into that for you. May I start by getting your full name? [speaker002:] Norman Bouchard [speaker001:] Thanks. I just need a few details to pull up your order. Can I get your username, email address and Order ID? [speaker002:] 8115647737 normanbouchard924@email.com normanbouchard924 [speaker001:] According to our system, the refund is actually completed. You should already be seeing that in your account. It was given online as that is the way that you originated the refund request. [speaker002:] ummm [speaker001:] Yes. sir? [speaker002:] it hasnt come through in my bank account should i wait a few business days and check back [speaker001:] It might take your bank a day or two to recognize the transaction. But, if it does not show up, then certainly call us back. [speaker002:] will do [speaker001:] Is there anything else that I can help you with today? [speaker002:] good to know it has been processed nope that is all thanks [speaker001:] Thanks for shopping with Acme and have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] hi i am trying to get a shirt but it seems to be out of stock i was hoping you could help me [speaker001:] I see I am sorry to hear this. Let's see what we can do about this. [speaker002:] thanks [speaker001:] May I have your full name or Account ID? [speaker002:] David Williams [speaker001:] Is it just this one particular item? [speaker002:] yeah, it si a Calvin Klein shirt [speaker001:] Ah thank you, one moment. [speaker002:] can you order it for me please? the $49 one it's a Tshirt [speaker001:] Let me first notify the Purchasing Department so they can get this situation cleared up. What I can do is back-order the item for you so the minute it is in stock, one will go to you. Is that acceptable? [speaker002:] ok [speaker001:] And we will use the credit card currently on file. [speaker002:] you have my address details, after all, I am a gold member thank you for helping me with my complaint [speaker001:] And we truly appreciate your business, I have an order for you and you will get it as soon as it becomes available again. Appreciate your patience. [speaker002:] ok [speaker001:] Is there anything else I can do for you today? [speaker002:] no thanks [speaker001:] Thank you again for you business and have a wonderful rest of your day! [speaker001:] I want to check the status of the refund I did. [speaker002:] Hello, how may I help you today? Sure. Let's see what we can do here. May I have your full name or Account ID? [speaker001:] Alessandro Phoenix [speaker002:] Excellent, now let's check the specific order this refers to. May I have your Username, Email Address and Order ID? [speaker001:] Username is aphoenix511, email is aphoenix511@email.com and the order ID is 1418360604 [speaker002:] It looks like it is currently in progress. [speaker001:] Okay, Thanks for the info! [speaker002:] How would you prefer your payment method? [speaker001:] I would prefer Paypal! [speaker002:] Very well, the refund should be complete very soon to your listed Paypal account. [speaker001:] Thanks! [speaker002:] Thank you for choosing us. Is there anything else I can help you with today? [speaker001:] No,Have a great day! [speaker002:] You as well! [speaker001:] Hello, how can i help you today [speaker002:] Hi I want to know when the spring collection is coming out I'm hoping to buy some things [speaker001:] Sure, the seasonal collections drop on the 3rd day of the new season. So spring will be dropping on April 3rd. [speaker002:] Oh, that exciting! great [speaker001:] Yeah, is there anything else i can do for you [speaker002:] No, that's all [speaker001:] Okay, have a great day [speaker001:] Hi. My name is ALbert Sanders. My Order ID is 6683395344. I am writing because I see an extra fee was added on to my order, and I am not sure why? [speaker002:] sure! let me check. What is your full name and account id sorry jjust account id [speaker001:] My account ID is 6ENYJFTZ74. [speaker002:] It seems lke there may be an error! what is your membership level? [speaker001:] SIlver [speaker002:] What was the amount of the mystery fee? I will return your fee to you right now [speaker001:] It was an extra $10. Great thank you! [speaker002:] Fee has been returned to your original payment method can i help you with anything else [speaker001:] That is all for today. [speaker002:] have a good day [speaker001:] Hi I really need to buy a new shirt I have date coming up and I want to wear it [speaker002:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker001:] but your site is running so slowly can you help? [speaker002:] Let me look into this for. [speaker001:] I can't order the shirt [speaker002:] First lets notify the team that the site is slow. [speaker001:] okay [speaker002:] Next could you log in and log out of your account to see if that helps. [speaker001:] okay let me try that I did that but the website is still so slow [speaker002:] Did it work for you? [speaker001:] what else can I do no please help [speaker002:] Lets try to visit another site to see if the other site is slow. [speaker001:] okay so....I just visited the New York Times website that one is fine so it's just your site i need this shirt for my date [speaker002:] Ok lets can you close all tabs on your browser and programs to see if that helps. [speaker001:] I really want to wear it okay i will try that oh, now the site is working fine it's fast again I am really happy [speaker002:] Great. Is there anything else I can help you with? Are you able to order your shirt? [speaker001:] yes, i can order the shirt I am so excited for my date! I don't need anything else [speaker002:] Great. Thank you for contacting AcmeCorp, you have a great day. [speaker001:] Hello, how can i help you today [speaker002:] Hello, I would like to know if you have the Calvin Klein boots in size 9? The website is saying unavailable [speaker001:] The boots come in many different sizes but if the website has it listed as unavailable they are sadly out of stock. They will be restocked at the first of the month. [speaker002:] Ok, thank you for that information [speaker001:] No problem, is there anything else i can help you with? [speaker001:] Hello, how can I help you today? [speaker002:] Hi I wanted to see if you could check when my premium subscription expires? I know it's soon but I don't remember when [speaker001:] Okay, let me look into that for you. Would you like me to find out when the monthly renewal date is? [speaker002:] yes and if it's soon I'd want to pay for it [speaker001:] Sure, could I get your name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] Alright, Mr. Domingo I'll just need your account ID and order ID please. [speaker002:] QE5JWZVKDV 8199560041 [speaker001:] Thank you. You do need to pay the amount of $49 within three days to remain active. [speaker002:] ok can you do that with the card on file? [speaker001:] I have sent a link that you can use to find this kind of information in the future. [speaker002:] ok great [speaker001:] Yes you can use the credit card on file, did you want to pay now? [speaker002:] yes [speaker001:] Okay, you bill has been payed. Can I assist with anything else today? [speaker002:] thats it thanks [speaker001:] Have a nice day. [speaker001:] Hello [speaker002:] I have a question about my account. I just got my shipping confirmation but I was surprised how high the shipping cost is. Can I cancel my order so I can the shipping fees refunded back? [speaker001:] Sorry about this Give me your full name [speaker002:] Joyce Wu [speaker001:] Send me your username, email, order id [speaker002:] joycew07 joycew07@email.com 7809477440 [speaker001:] What's the status of the order? [speaker002:] In transit [speaker001:] I will help you cancel the order [speaker002:] ok grat great [speaker001:] Order canceled [speaker002:] great so I should see a refund of the shipping costs? [speaker001:] Yes [speaker002:] ok cool thanks so much [speaker001:] Would that be all for today? [speaker001:] Hello. How may I assist you today? Can I have your full name please? [speaker002:] Hi. My name is Chloe Zhang. I have a question about shipping. [speaker001:] Thank Chloe. What's your question? [speaker002:] I am interested in purchasing this Calvin Klein jacket for $79, but I need to know the cost of overnight shipping. [speaker001:] Overnight shipping is weight based. If it's under 5 lbs, it will be 39.99. It's 54.99 for orders up to 10 lbs. Then it's 69.99 for anything above. Unless you live in Hawaii or Alaska, in which case, it's $10 more per category. We don't ship outside o of the U.S. either. Does that answer your question? [speaker002:] Ok. Thanks for answering my question. [speaker001:] Great. Can I help with anything else? [speaker002:] That is it for today. [speaker001:] Thanks. Have a good day! [speaker001:] Hello, how may I help you? [speaker002:] Hi, I can't get on my account, I lost my phone and need to do the two factor authentification. [speaker001:] Okay, I can help send a link to reset it for you. [speaker002:] [I mean the phone can't be used FOR the 2 factor ID and I need basic help, if I was unclear I'm sorry. [speaker001:] Could I get your full name, please? [speaker002:] Thanks, that will do it for me. Name: Norman Bouchard Email Address: normanb3@email.com Username: normanb3 [speaker001:] Thanks, Norman. I'll send the link to that email. [speaker002:] Appreciated, goodbye. [speaker001:] Wait, we're not done yet! [speaker002:] k.. [speaker001:] I know it's lame but I gotta make sure you have security guidelines link. Okay, is that all? [speaker002:] understood, and thanks. [speaker001:] Have a good day [speaker001:] Hello, how may I help you? [speaker002:] Hi I think I might have some missing credits worth $40 [speaker001:] Okay, can I have your full name? I also need to know where the credits originally came from. [speaker002:] and I want to check the status of my account Rodriguez Domingo [speaker001:] Did you receive them from a promo package, subscription refund, or previous purchase? [speaker002:] from a promotional package that I bought [speaker001:] According to the system, your credit is in your account. There must be a problem with the customer interface. If you log out and log back in, you will see the credit there. Is there anything else you needed help with? [speaker002:] Hm No, that's it for today [speaker001:] Okay, thank you and have a nice day. [speaker001:] Hi, how can I help you? [speaker002:] trying to find out why I've been charged for not buying anything you charged my card 74 dollars and I didn't make an order.. [speaker001:] Okay, can I have your full name or account ID? [speaker002:] Alessandro Phoenix don't have the account id in front of me right now [speaker001:] That's alright, do you have your username, email, and an order ID? [speaker002:] alessandrop303 5022104117 an order of jeans I never made and don't want.. alessandrop303@email.com [speaker001:] I'm very sorry, the system made an error and accidentally placed an order in your account that belonged to someone else. I will process a credit to your account for the amount you were charged. [speaker002:] ohh jeez glad to clear that up [speaker001:] How much did it cost? [speaker002:] I was charged 74$ [speaker001:] Thank you, your charge has been removed. I'm very sorry for the inconvenience! [speaker002:] oh it's alright glad you cleared that up for me [speaker001:] You're welcome, anything else you need today? [speaker002:] that's all thank you [speaker001:] Okay, have a nice day. [speaker001:] Hello, what can I help you with? [speaker002:] Hi! I just want to know when the annual sale ends. I need to buy a lot of things from you [speaker001:] Hello, the annual sale this year ended on January 31st. If you missed it this time, I suggest subscribing to our newsletter, so you are ready come next year! [speaker002:] Ok thank you for the information. I am going to save up now. [speaker001:] Anything else you need? [speaker002:] No thank you [speaker001:] Have a great day [speaker001:] What has to happen to cancel a subscription? Because I'm thinking of buying stuff? [speaker002:] Sure let me check for you! [speaker001:] Thanks [speaker002:] You can cancel any time and not be charged for future months. [speaker001:] Ok but can I still buy stuff? [speaker002:] Yes! You have it for the remainder of this month [speaker001:] Ok thanks [speaker002:] do you need anything else? [speaker001:] Hi, how can I help you? [speaker002:] hello the website is running really slow cant do anything on it with it being this slow [speaker001:] I'm sorry! Let me help you troubleshoot. Can you try logging out of your account and logging back in? [speaker002:] okay ill try it is still really slow [speaker001:] Try visiting another website and see if that one is faster. [speaker002:] other websites are fine but yours is still slow [speaker001:] Okay, definitely our website then. Can you try closing out all your other tabs and programs? Sometimes that slows down our site. [speaker002:] alright. I did that and your website is working properly now [speaker001:] Great! I'm glad that worked for you. Can I help you with anything else? [speaker002:] no that was all [speaker001:] Okay, have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I was looking at some boots but I have really narrow feet. I wanted to check on the width of them. [speaker001:] Certainly, I can help you with those that My name is Ford Prefect, by the way, how may I address you this afternoon? [speaker002:] My name is David. [speaker001:] thanks, David. Which boots were you interested in? [speaker002:] I'm looking at the Michael Kors boots. They are priced at $49 [speaker001:] Okay. I'll see what I can dig up in the product specs [speaker002:] Thanks [speaker001:] Yes, unfortunately, it looks like our boots come in standard US sizes, but they tend to run a bit wide [speaker002:] I'm so glad I checked. Those just won't work for me then. [speaker001:] in general, they have about 16 of an inch of extra width. Yes, I'm sorry we couldn't help you with that. [speaker002:] No problem, thanks for checking. [speaker001:] Would there be anything else I could assist you with while we're here? [speaker002:] No, that's all. [speaker001:] Okay. Have a good day, David [speaker001:] Hi! How can I help you today? [speaker002:] Hi I want to return an item [speaker001:] Sure, I can help you with that! First, can I have your full name andor account ID? [speaker002:] I bought the wrong color shirt Alessandro Phoenix [speaker001:] Thank you Alessandro! I've pulled up your account. [speaker002:] ty [speaker001:] Now, I just need to validate your purchase. Can I also have your username, email address, and order ID? [speaker002:] alessandrophoenix012 alessandrophoenix012@email.com Order ID: 5998018423 [speaker001:] Great, I've validated your purchase! Do you happen to know your membership level? [speaker002:] ty Silver [speaker001:] Great, thanks! Do you know when you purchased this item? Was it in the last 6 months? [speaker002:] Yes on 2020-02-13 [speaker001:] Awesome! You can totally return that item then. You just need to print out a shipping label. [speaker002:] great [speaker001:] Can I have your full address? [speaker002:] 2927 1st Ave Jacksonville, NY 16895 sure [speaker001:] And how would you like to process this return? [speaker002:] by mail wait, I don't have an Account ID? will that matter? [speaker001:] Done! A shipping label should be sent to you shortly. No, you've provided all the information needed to pull up your account and validate your purchase. [speaker002:] Great! [speaker001:] You should be all set now! Is there anything else you need help with? [speaker002:] Thank you! No, thats all I needed [speaker001:] Great, have a nice day! [speaker001:] Hello [speaker002:] Hello, how can I help you? [speaker001:] I was charged for an order even though I never bought anything [speaker002:] Oh no, let's see what we can do Can I get your full name or account ID? [speaker001:] Alessandro Phoenix [speaker002:] Thank you. Can I also get your username, email, and order ID? [speaker001:] aphoenix805 aphoenix805@email.com Order ID: 4310429028 [speaker002:] It does look like this was an error. What was the price of the item so I can issue a credit? [speaker001:] It was $84 It said I bought Calvin Klein Jeans [speaker002:] Thank you. I went ahead and processed the credit for you [speaker001:] Okay great, thank you for clearing that up [speaker002:] Anything else you need? [speaker001:] That was all I needed, thank you again. Have a nice day [speaker002:] Have a great day [speaker001:] good afternoon, how can I help you? [speaker002:] Yes i would like to know more about a items that i was thinking about buying [speaker001:] sure, tell me more about it [speaker002:] The item is a Michael kors shirt [speaker001:] what do you want to know about the shirt? [speaker002:] yes i would like to know what material is this shirt made of [speaker001:] not problem one moment. ok, shirt are made of 100% natural fibers our most popular blend is 90% cotton 10% linen. ok, shirt are made of 100% natural fibers sorry, delay on the system [speaker002:] okay thank you for your help answering my question. That helped a lot [speaker001:] a pleasure to help you have a nice day [speaker001:] Hi, I want to buy something but my shopping cart on the site isn't updating? Hello? [speaker002:] Hello, I'd be glad to help. [speaker001:] What should I do? [speaker002:] Can you trying refreshing the page and adding the item back to your cart? [speaker001:] Okay, I'll try that. one moment Nope, it didn't work [speaker002:] No worries, next I'd like you to log out and back into your account. [speaker001:] Okay I'll try that It worked! I feel silly for not trying that earlier. Thank you for helping [speaker002:] That's great! Anything else I can help you with? [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I would like get an extension for my premium subscription [speaker001:] OK. I can help. One moment. May I have your full name or account ID [speaker002:] Sanya Afzal My account id is 6YW7SHJRIH [speaker001:] Thanks Sanya, I have pulled up your account. What is your order ID? [speaker002:] It is 4692103410 [speaker001:] Thanks, I have verified your ID What is your member level? [speaker002:] It is Silver [speaker001:] How late is the payment? [speaker002:] I will get it in about one week [speaker001:] OK. When was it due? One day ago or more than that? [speaker002:] It was due two days ago [speaker001:] OK. I am unable to grant the extension. It must be 1 day late or less. Sorry. Anything else? [speaker002:] I see Can I speak to a manager? I have been a customer for a long time [speaker001:] Yes. Let me have your phone number so they can contact you [speaker002:] Okay, my number is 831-9968 Thank you for helping me [speaker001:] The manager will call you back later. Sorry I could not help. Anything else? [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] What is the refund policy? [speaker001:] I'd be happy to give you our refund policy. But first could I have your name please? [speaker002:] Norman Bouchard [speaker001:] Thanks, Norman. Please give me one moment while I find that information for you. We only provide refunds for items that haven't shipped. They can be issued with a valid purchase with confirmed order ID, username and the customer's email address. When asking for a refund, please have this information available. [speaker002:] thanks for the info. [speaker001:] You're welcome. Can I help you with anything else? [speaker002:] no [speaker001:] Okay. I hope you have a great day! [speaker001:] welcome, how can I help? [speaker002:] I just want to make a formal complaint. All your items I want to buy is out of stock [speaker001:] i am sorry to hear that! could it be a problem with our website, do you think? [speaker002:] I don't know [speaker001:] how many items have you tried? [speaker002:] Seems like you guys don't have any stock [speaker001:] well, our products are indeed very popular [speaker002:] Ok well that's all I need to talk about how your stock is zero and should have more [speaker001:] can I have your name please? hold on, I would like to notify our team [speaker002:] Rodriguez Domingo [speaker001:] thanks. I am very sorry for your trouble we appreciate that you took the trouble to let us know! [speaker002:] I'm glad someone is taking my concerns [speaker001:] I would like to offer you a promo code for your time would that help? assuming we get more things in stock soon you know, supply lines are very iffy these days [speaker002:] Yes Thank you [speaker001:] some of our suppliers are making masks instead. Here you are. Try this when next you shop. FQZ08 [speaker002:] Ok thanks [speaker001:] is there anything else today? please come back soon & have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] I am trying to browse the site, but it is slow. Some of the images never load. [speaker001:] I'm sorry to hear about that. Let me check on what I can do to help. [speaker002:] ok [speaker001:] I have contacted the internal team responsible for this, and they will provide a fix ASAP. Is there anything else I can help with? [speaker002:] Did my order go through? [speaker001:] I can make the purchase for you since the website isn't working on your end. I will need your credit card number first. [speaker002:] I made the purchase. I am not sure if it went through due to the loading issues. [speaker001:] Oh okay, let me check to be sure. I need your full name, account ID, and order ID to check. [speaker002:] Albert Sanders account ID is 3355 and my order number is 037556369 [speaker001:] Thanks, one moment please. [speaker002:] oops my account id is albertsanders295 [speaker001:] Ok no problem And lastly I need your username, and email as the final steps to check on it. [speaker002:] my email is albertsanders295@email.com username is same as my account id [speaker001:] Yes it looks like your order went through. [speaker002:] thank you [speaker001:] Did you need anything else? No problem [speaker002:] no, thanks again [speaker001:] Ok have a good day! bye now [speaker001:] Hi! How can I help you? [speaker002:] Yes i'm looking at my account and i see i have been charged for an order that i never bought [speaker001:] Sure, I'd be happy to help you with that! Can I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thanks, and your account ID and order ID? [speaker002:] my account id id ASD46GFF and my order id is 3182429604 [speaker001:] Great, thank you for that info. Do you know your membership level? [speaker002:] yes, Gold [speaker001:] Great, thanks! I'll go ahead and remove that fee. How much were you overcharged? [speaker002:] $99 and thank you [speaker001:] ok, I've gone head and reversed that $99 fee sorry about the error! Was there anything else I could help with today? [speaker002:] no that will do it [speaker001:] Perfect, thanks for chatting today, have a good afternoon! [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Hi there, I need to check the status of my order. The delivery time is wrong and needs to be changed. [speaker001:] OK. Let me help. I need your full name or account ID [speaker002:] Sanya Afzal TUNPCFFTWN [speaker001:] OK. I have pulled up your ccount. Please let me know your order ID as well [speaker002:] 1980489685 [speaker001:] OK. Your identity has been verified. OK. I will change the delivery time [speaker002:] Thank you. [speaker001:] OK. I have changed the time of your order. Anything else? [speaker001:] Hello, how may I help you today? [speaker002:] Yes i would like to check the status of my order because it seems to be an extra fee added for no reason [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can I please have your full name, account ID, and order ID? [speaker002:] Crystal Minh and account id is O7RTPPTKY3 Order ID: 3663165886 [speaker001:] Thank you. Please give me a moment to review your account. I sincerely apologize. It looks like we made a mistake and added an extra shipping fee to your order. [speaker002:] ok [speaker001:] Can you please tell me how much you were overcharged? [speaker002:] $64 [speaker001:] I've removed the extra fee from your order. You will not be charged. Is there anything else I can help you with today? [speaker002:] ok, great thank you, that will be all [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] hi I'm trying to use a promo code and it keeps saying its invalid I only got the code 2 days ago so i don't think it could be expired [speaker001:] Okay, let's check up on that. Can I have your full name or account ID? [speaker002:] I'm a gold member if that helps Alessandro Phoenix [speaker001:] I will generate a new promo code for you right now that will work. [speaker002:] thank you! [speaker001:] Here is your new promo code Mr Phoenix: MNNM6 [speaker002:] thanks! have a great day [speaker001:] You're welcome, have a nice day. [speaker001:] Hi! Thank you for contacting us today. How may I help you? [speaker002:] Good morning! I'm thinking of making some purchases and am interested in the premium membership. Can you give me some info? [speaker001:] Sure! Can I first start with your name? [speaker002:] yup! It's Norman. [speaker001:] Thank You Norman! Do you have a specific question about the premium membership? [speaker002:] I just wanted to know the benefits of having a premium membership [speaker001:] Sure! With a premium membership you have exclusive access to holiday parties. Our gold members are able to get refunds with needed with pretty much no questions asked You can get exclusive access to promo codes and free shipping. Who doesn't love free shipping [speaker002:] Wow, that sounds awesome. Can you sign me up?? [speaker001:] Give me a moment to pull up some more information for you [speaker002:] ok I'll just take care of it on my own. ThankS1 [speaker001:] Ok, not a problem. You can always sign up on the website at anytime Did you have any other questions today? [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I wanted to check the status of my refund [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Joyce Wu [speaker001:] Thank you, Joyce! Were you inquiring about anything specific regarding your refund? Or do you just need the status and payment method? [speaker002:] When will be receive it? [speaker001:] Thank you, Joyce. To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] Email Address: joycew40@email.com Username: joycew40 Order ID: 7100817849 [speaker001:] Perfect, thank you! It looks like your refund is currently in progress, and it was initiated by phone. [speaker002:] Yes, so when will I get it? [speaker001:] Unfortunately I am unable to see when it will be completed, only that it's currently in progress. [speaker002:] Okay. [speaker001:] Is there anything more I may help you with today? [speaker002:] That is all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi. I'm trying to view my history online, but it wants to use my phone to authenticate and I've lost my phone. Help! [speaker001:] OK. Let me look into that for you. [speaker002:] Thank you. [speaker001:] Your password is not working, is that correct? [speaker002:] It's insisting I use the two-factor authentication, but I can't because I've lost my phone. [speaker001:] Oh. Okay.We need to reset the 2 factor authentication. Can I have your full name and user ID accountid, sorry [speaker002:] Sanya Afzal I don't have my account ID. [speaker001:] OK. I have pulled up your account Sanya. I need your email address [speaker002:] I can't access my email either same problem there. [speaker001:] OK. I will generate a new one. I need the PIn number [speaker002:] 800-1929 [speaker001:] OK. I made a note. [speaker002:] Good [speaker001:] I will get you that reset code. Bear with me. [speaker002:] No hurry. [speaker001:] I will send you our best practices info so you can be safe on the internet [speaker002:] I appreciate that, but how do I log in to see my shopping history. [speaker001:] OK. I typed in the link. I was able to disable two factor authentication so the phone is not needed [speaker002:] Perfect! I appreciate your help. [speaker001:] No problem. Anything else I can help with? [speaker001:] Hello, how can i help you? [speaker002:] Hello. I have an issue with my shipment [speaker001:] What is the issue? [speaker002:] I never got my package!!! I am so upset Can you tell me the status of my shipment? [speaker001:] How many days has it been since your order?. [speaker002:] Nine days!! Way too long!!! [speaker001:] It sounds like it may be lost! I will get you a new one. [speaker002:] Oh no [speaker001:] Can i get your name. [speaker002:] Yes, I want you to resend it Albert Sanders [speaker001:] I found your account, Albert. [speaker002:] Great! [speaker001:] I now need to validate a few things can i get your username, email and order id. [speaker002:] as948840 as948840@email.com 6254851404 [speaker001:] I will now need your address and the name of the item you ordered so I can set up a order for you. [speaker002:] Sure 0104 Circle Drive San Mateo, CA 14685 I bought a Michael Kors Jacket for $64 [speaker001:] Okay, I have placed the order for you and it will ship asap. Can i help you with anything else? [speaker002:] Oh great. Thank you for resending it I don't need anything else [speaker001:] No problem, Have a great day. [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] I have a question about my order My wife ordered something but decided against it I was wondering if it's not too late to cancel it? [speaker001:] Okay, I'll be happy to check on that for you. Can you give me your name and account ID? [speaker002:] Sanya Afzal XDCXMWQRIF [speaker001:] What is the order ID? [speaker002:] 4902607899 [speaker001:] What is the shipping status of the order? [speaker002:] it says out for delivery but I was hoping that it may still be loading in your warehouse [speaker001:] What is your membership level with us? [speaker002:] guest [speaker001:] Unfortunately, since it is likely to be delivered today, you will need to wait for the order and then contact us again to start the return process instead. [speaker002:] oh no: [there's no way to stop it is there? [speaker001:] I'm sorry your wife won't let you keep your order. No, I cannot stop it since it's already out for delivery with the postal service. [speaker002:] alright then guess there's nothing to do but wait ow now [speaker001:] Is there anything else I can help you with? [speaker002:] no [speaker001:] Enjoy the rest of your day! [speaker001:] Hello [speaker002:] Hello, I was trying to log in to my account but I lost my phone for the two factor authentication [speaker001:] Let's resolve it Give me your full name [speaker002:] Crystal Minh [speaker001:] Can I have your email address too. Your email address? [speaker002:] crystalm773@email.com [speaker001:] A mail containing your rest code has been sent to your email address [speaker002:] Great thanks [speaker001:] To be safe consider using Security best practice.I will send you a link about it now. All done [speaker002:] Thanks [speaker001:] Will that be all for today? [speaker001:] can you provide a price for personalization? I want to stitch my name into something [speaker002:] Can I get your user id? [speaker001:] I am only a guest. I do not have an ID [speaker002:] What is your name? [speaker001:] Norman Bouchard [speaker002:] What product do you want to stitch your name on? [speaker001:] a calvin klein jacket and calvin klein jeans really just the jacket though. that is most important [speaker002:] I can't answer this right now. I will forward you to the appropriate team. [speaker001:] Thanks for contacting AcmeBrands! How can I help? [speaker002:] Hi I want to check on shipping status because my package was never received. [speaker001:] I'm sorry to hear! Can you please tell me your name? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez. And can you please give me your usernameemail addressorder ID? [speaker002:] Username: rodriguezdomingo921 Email Address: rodriguezdomingo921@email.com Order ID: 0575332286 [speaker001:] Got it, thank you! How long have you been waiting on the package? [speaker002:] 9 days [speaker001:] Oh dear, that's definitely too long. What is your address? [speaker002:] 5199 2nd Ave San Mateo, CA 15337 [speaker001:] Thank you, and what is the item you have been waiting on? [speaker002:] A calvin klein jacket and a tommy hilfiger shitt [speaker001:] Thank you. I'm very sorry for the inconvenience, I'm guessing the package was lost in the mail. But I'm having another one sent out, and you can expect it shortly! Can I help you with anything else in the meantime? [speaker002:] Okay Thanks [speaker001:] You're welcome! [speaker002:] Thats all [speaker001:] Okay, have a nice day! [speaker001:] Hello [speaker002:] How can I help you? [speaker001:] my name is Joyce Wu I want to check the cost of my order the shipping is too expensive I think its a mistake [speaker002:] Can I have your username, email address, and order id [speaker001:] yea sure user joycew81 joycew81@email.com Order ID: 2750180912 [speaker002:] Thank you. Can you tell me the shipping status you see on your account? [speaker001:] its in transit [speaker002:] Okay I can cancle your order, and you can get the money back [speaker001:] Thanks a lot youve been really helpful [speaker002:] Have a good day [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hey! What's going on? So many items are out of stock. [speaker001:] I'm so sorry about that! I'll be glad to help you with that. May I get your full name, please? [speaker002:] It's ok. All 3 items I need are out. Chloe Zhang [speaker001:] Chloe, I truly apologize for the inconvenience. You said 3 items are out of stock that you needed to purchase? [speaker002:] Yes [ [speaker001:] I have notified the purchasing department about this unsatisfactory situation. Is there anything more I can do for you today? [speaker002:] 2 jackets and boots. I'm really disappointed. [speaker001:] I completely understand. I agree that it's unacceptable! [speaker002:] Thank you for your concern! I appreciate you helping me. I'm just so frustrated. I worked hard for my gold status and I want to use it. [speaker001:] Absolutely, Chloe. Would you like me to generate a complimentary promo code for you to use on your next order? [speaker002:] Wow yes that would be fantastic. [speaker001:] Sure thing! We always want our Gold members to feel valued. You may use code "0HURH" on your next purchase to receive 20% off. [speaker002:] That's great, thanks [speaker001:] Is there anything more I may help you with today? [speaker002:] That makes me feel better. [speaker001:] I'm so glad! [speaker002:] No, you've been so helpful. [speaker001:] I really appreciate it, Chloe. Thank you for being a Gold member! [speaker002:] Have a beautiful evening! Thanks again. [speaker001:] Likewise, Chloe. Take care! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Good morning. I need to do a return. My order was the wrong size. [speaker001:] Ok I would happy to help. May I have your full name or account id please? [speaker002:] sure, it's Sanya Afzal. [speaker001:] Thank you may I please have your username, email address, and Order ID? [speaker002:] sure, my username is sanyaafzal785 and my email is sanyaafzal785@email.com. The order id is 9192827963 [speaker001:] Thank you Sanya, and may I have your membership level please? [speaker002:] it is silver [speaker001:] May I have the date you purchased this return? [speaker002:] yes, it was november 22 [speaker001:] Great, we can return. May I have your mailing address? You will need to print out a shipping label to process. [speaker002:] yes, it's 3090 Woodshore St. La Fayette NY 40093 [speaker001:] How will you process this return? [speaker002:] what do you mean [speaker001:] Will you process this return by mail, in store, or drop off center? [speaker002:] by mail is fine [speaker001:] Is there anything else I may help you with today? [speaker002:] nope that is it [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi I have a question about one of your products. It's the Calvin Klein jacket [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Alessandro Phoenix I was wondering about the care instructions. Can I wash it in the washing machine or do I have to dry clean it? [speaker001:] Sure thing! Glad to assist you with that. The Calvin Klein jacket may be washed in a regular washer, and dried in your standard dryer. The fabric is high quality and not prone to excessive wear and tear. [speaker002:] oh that is good to know! [speaker001:] We do recommend cold water washing and lower heat drying to avoid shrinkage, however. Is there anything more I may help you with today? [speaker002:] that's it thanks [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello! What's your name, and how may I help you? [speaker002:] Hi there! I was charged for an order I never made and would like to get this straightened out right away [speaker001:] Of course you would. Do you have an order that the extra charge was made out to? [speaker002:] No, I did not buy anything but I got charged $54 for a pair of boots. I have the order ID if that would help [speaker001:] Yes, that is what I need. That, and your account ID and full-name, please. We'll get this fixed for you. [speaker002:] okay. thank you so much. My name is Crystal Minh. I don't know my account ID but my username is crystalminh872. The order number is 5309897932 [speaker001:] Yes, it seems you were given a false charge. Let me fix that for you. [speaker002:] Great [speaker001:] There, the charge will be removed now. Sorry for the inconvenience. [speaker002:] I am a gold level member, it is quite shocking that something like this could happen! Okay, that is exactly what I needed. Thank you! [speaker001:] Yes, we do trust our gold members. For had it not been a mistake we would have removed it for your status. Anything else we can help you with today? [speaker002:] Not that's all! You have been quite helpful... Thanks for the speedy resolution! [speaker001:] No problem, have a good day! [speaker001:] Welcome! How can I help you? [speaker002:] Hi,i was looking at purchasing a Calvin Klein jacket and was hoping you could give me some more information on it [speaker001:] I would be happy to. What would you like to know? [speaker002:] I wanted to know if this jacket would shrink after washing [speaker001:] It should not. However, it does say to take care to not over-dry it. [speaker002:] I see [speaker001:] Probably best to use a low heat or hang it to dry [speaker002:] okay sounds good [speaker001:] Is that all you wanted today? [speaker002:] yes. thank you [speaker001:] good luck with the jacket & have a great day! [speaker001:] Hello, how may I assist you today? [speaker002:] Hello. I am unsure about my subscription status. [speaker001:] What is your full name? [speaker002:] Chloe Zhang [speaker001:] Thanks Chloe. What specifically about your subscription are you wondering about? [speaker002:] I did not get a bill but I think I owe some money. I don't want to lose my subscription. [speaker001:] Okay I will see how much you owe. Before I check that, I'd like to just quickly verify your identity. Can you please provide your account ID and also an order ID? [speaker002:] Account ID: SBT247MJ0R, Order ID: 7725401900 [speaker001:] Thanks for that information. I will check to see how much is due for your subscription now. [speaker002:] Thanks1 [speaker001:] Your balance is $49. [speaker002:] Ok I thought so. I will pay it now. [speaker001:] Okay, do you have a credit card number you want me to use? [speaker002:] You can use the one on my account if it's there. [speaker001:] I will do that. [speaker002:] Perfect! Thanks so much! [speaker001:] The payment of $49 has been made. Did you know that you can access this information online in the future? [speaker002:] Yeah I just felt like talking to someone while in quarantine.;-] [speaker001:] Okay great! I sent you the link to your account just in case!:] [speaker002:] Thanks! Have a great day. [speaker001:] Is there anything else I can help you with today? [speaker002:] Nope that's it. [speaker001:] Thank you for your business, have a wonderful day! [speaker001:] Hello, how can I help you today? [speaker002:] I should hope someone can help me, because this is very frustrating No matter what I search for on the site, it always tells me that 0 results are found Either the store doesn't sell shirts and shoes, or there's something wrong in the system [speaker001:] That is annoying, let me look into that for you. Can I have your name please? [speaker002:] Sanya Afzal [speaker001:] What was your original search item? [speaker002:] I was hoping to find some Michael Kors boots [speaker001:] Could you try to search for a different item? [speaker002:] I've been trying, but to no avail. Calvin Klein shirts...nothing AX ties, DKNY shoes, nevermind. 0 results every time [speaker001:] Please log out of your account then back in again. [speaker002:] okay, let me give that a try and, ah, it seems to be working now, for some reason and there are the boots I wanted! [speaker001:] That's great! [speaker002:] I think everything should be okay now thanks for your help [speaker001:] Is there anything else I can help with? [speaker002:] No, that was everything [speaker001:] Have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] I am trying to buy a Tommy Hilfiger shirt but the cart isn't updating when I add it [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can you please try refreshing the web page and adding the item again? [speaker002:] I tried that but it didn't work [speaker001:] Can you please try logging out of your account and logging back in? I am so sorry for the inconvenience. [speaker002:] O, that seems to have fixed the problem [speaker001:] Great. I am glad that we were able to resolve your issue. Thank you for your patience. Is there anything else I can help you with today? [speaker002:] no thats it [speaker001:] Thank you. Have a great day! [speaker001:] Hello. How can i help you today? [speaker002:] I'm having a problem searching for items on your website [speaker001:] Okay I'd be more than happy to look into that for you give me just one moment. [speaker002:] ok [speaker001:] Can you give me a little more details on what happens when you try to search? [speaker002:] When I click on search I just get the dreaded spinning wheel. It's very frustrating. [speaker001:] Okay I'm sorry to hear that were going to go through a couple troubleshooting steps can you log out and log back in and try searching again for me? [speaker002:] I did but it's still spinning [speaker001:] Okay. Can you try clearing your cookies really quick? [speaker002:] Ok. That made it better. [speaker001:] Great to hear it is there anything else I can do for you today? [speaker002:] No, thanks for your help [speaker001:] No problem have a great day! [speaker001:] Hi how can I help you? [speaker002:] I returned a pair of Michael Kors boots and my billing statement is now showing the credit for them. [speaker001:] Okay, can I have your name? [speaker002:] Rodriguez Domingo [speaker001:] What was the credit from? [speaker002:] I returned a pair of Michael Kors boots [speaker001:] Okay, there seems to just be a problem with the interface because the credit is there. Try logging out then back in and it should show up. But I can definitely see the credit on my side Is there anything I can help you with? [speaker002:] I still can not see it on my end [speaker001:] How much was the credit for? [speaker002:] $69 [speaker001:] Here is a new promo code for $69 9B7ZP Is there anything else I can do? [speaker002:] I don't want a promo code, I want to know why the credit hasn't been applied to my billing. Can you send me something via email that's it's showing on your side? [speaker001:] No I cannot, I can try and reissue the credit [speaker002:] Thank you [speaker001:] Can i do anything else for you? [speaker002:] no that is all [speaker001:] Great, have a nice day [speaker001:] Hi [speaker002:] Hi, how can I help you? [speaker001:] I want to get a refund [speaker002:] May I have your full name? [speaker001:] Chloe Zhang I want to know the status of my order though [speaker002:] Can you tell me the reason for the refund? [speaker001:] It costs way too much to ship! [speaker002:] Got it, let me check. [speaker001:] Are you still there? [speaker002:] Yes, can I have your username, email address and order id? [speaker001:] chloezhang118 chloezhang118@email.com 8052890045 [speaker002:] What is the shipping status? [speaker001:] It says delivered I just want to cancel the whole orde [speaker002:] $8 has been refunded to your account, which is the best I can do because it has been delivered. [speaker001:] ok [speaker002:] Is there anything I can help you with? [speaker001:] no [speaker002:] Great, have a nice day. [speaker001:] Hi! How can I help you today? [speaker002:] Hello, I would like to check on my order status as the cost of shipping was much higher than expected [speaker001:] No problem, one moment. What is your full name or account ID? [speaker002:] Joyce Wu [speaker001:] In order to validate your purchase, I need your username, email address, and order ID. [speaker002:] jw460458, jw460458@email.com, 9440246489 [speaker001:] Great, what is the shipping status? [speaker002:] Out for delivery [speaker001:] The best I can do is give you a refund for the shipping since it is out for delivery. [speaker002:] I would just like to see if I can cancel the order and get a refund [speaker001:] I have refunded the shipping, but you want to cancel the order? [speaker002:] yes please [speaker001:] What is your membership level? [speaker002:] gold [speaker001:] Great, I can refund the order immediately but once its delivered you can send it to us. [speaker002:] Thanks [speaker001:] How much was it? [speaker002:] $133 [speaker001:] I have refunded the order. Is there anything else I can do for you today? [speaker002:] Thank you fof your time, that is all [speaker001:] Great, thank you for contacting AcmeCorp and have a good day! [speaker001:] Thanks for contacting AcmeBrands! What can I do for you today? [speaker002:] Hi there I am windering when the annual sale will be ending? [speaker001:] Let me check for you. The annual sale ended on January 31, actually. If you missed this year's, though, we will update you on the next one if you sign up for our newsletter. For now, though, can I help you with anything else? [speaker002:] I am looking to buy a birthday present and the item I wanted was on sale. Is there any way to extend the discount? [speaker001:] Let me see if I can get you a promo code. [speaker002:] That would be great! [speaker001:] Good news! I was able to create one for you. This should get you a discount: ZVP6U For now, can I help you with anything else? [speaker002:] That is so helpful! I'll go buy it right now. That's everything, thanks. [speaker001:] You're welcome, have a nice day! [speaker001:] Hello, Thank you for contacting us today. How may I help you? [speaker002:] Hello, yes, I am expecting my shipment tomorrow, can you confirm it will be here? [speaker001:] Sure thing let me take a look into that for you. [speaker002:] thank you [speaker001:] Could I have your first and last name please? [speaker002:] The name is Norman Bouchard [speaker001:] Thank you Norman. I was able to pull up your account. Could I also have your Account ID and order ID to look up the order? [speaker002:] I received an email that shows a shipping date of three days from now [speaker001:] Great, thank you for providing that information. I was goign to ask about that shortly [speaker002:] BKFTKTQYSZ, 3340757032 [speaker001:] Alright I got the order pulled up now I just need to validate it. Could oyu provide me with your Username and Email address? [speaker002:] nbouchard149, nbouchard149@email.com [speaker001:] Perfect, everything looks good. Let me check the order. One moment please. [speaker002:] thank you [speaker001:] It looks like the email was correct and the order won't be shipping for 3 days. I can get that changed for you if you like. [speaker002:] Would you be able to get it here sooner? [speaker001:] Of course, you said you were expecting it tomorrow correct? [speaker002:] That is correct [speaker001:] Alright, I'll get the date changed so you'll receive your shipment tomorrow. [speaker002:] That would be great, thank you so much [speaker001:] No problem Norman. Was there anything else I could help you with today? [speaker002:] No thank you, have a great day [speaker001:] You do the same! [speaker001:] Hello, how may I help you today? [speaker002:] Hi there, I am looking at buying a pair of boots and wondering if they come with warranty? [speaker001:] Please give me one moment to look into that for you. Yes, our boots come with a 12 month warranty for defects in material and workmanship. However, we do not guarantee against normal wear and tear. [speaker002:] Okay, perfect. Thank you. [speaker001:] Is there anything else I can help you with today? [speaker002:] That is everything today. [speaker001:] Thank you. Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hello. My name is Sanya Afzal and I have a Bronze account with Acme Corp. I got an email today stating that my subscription was removed from my account. Can we check on that? I would really like to keep my subscription if that is possible. [speaker001:] Sure, let me pull up your account. One moment please [speaker002:] Okay. No proble, problem* [speaker001:] Ok, I have your account pulled up. I will double check with our system on this for you. [speaker002:] Thank you for all of your help. [speaker001:] No problem! It looks like the email you received was a scam. If you check who it was sent from, it isn't from our official marketing team. The subscription should be working properly on your account if you want to double check. [speaker002:] Oh wow. That is good to know. I will report the email as spam then. Thank you again for everything. I love shopping with Acme! [speaker001:] You're very welcome! Is there anything else I can help you with today? [speaker002:] Not today. Have a great day! [speaker001:] Thank you, you too! [speaker001:] hello [speaker002:] Hi, can you tell me if the calvin klein jacket has a detachable hood? And also, is there a hidden zipper? [speaker001:] Give me a moment. The removable hood is simple to detach. Five buttons located on the collar of the jacket bind the hood top the rest of the clothing. This makes it easy to detach. No hidden zipper just buttons [speaker002:] Ok, thanks! [speaker001:] Will this be all for today? [speaker001:] Hello, how can I help you? [speaker002:] Hi I was wondering if the Tommy Hilfiger boots are waterproof. [speaker001:] Hello, we have a wide range of boots, including waterproof and non-waterproof. However, the majority of our boots are waterproof. I suggest looking at the guarantee that will be attached when you purchase the boots [speaker002:] Okay thanks [speaker001:] Is there anything else I can help you with? [speaker002:] No that's all I needed [speaker001:] Have a great day [speaker001:] hello how can i help you? [speaker002:] Hi, I would like to check on my shipping status. I have received conflicting information. [speaker001:] i see, i can check your shipment status for you today i need your full name to pull up the account [speaker002:] David Williams [speaker001:] then i will also need your account id and order id, to pull up the shipment [speaker002:] Account ID: LN7CEYPXHP Order ID: 5107381925 [speaker001:] thanks! now, i need your username, and email, to verify some information [speaker002:] Username: davidw81 Email Address: davidw81@email.com [speaker001:] awesome, thank you! It looks as if that email was sent by mistake, your order will be arriving at the originally specified time so there is no need to worry, your order is on the way [speaker002:] thats great news! [speaker001:] is there anything else i can assist with? [speaker002:] Thank you for looking into that for me. [speaker001:] have a great day! [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Hi! I am expecting a refund of $100 and I would like to add an item to my existing refund [speaker001:] Alright, I should be able to help with that. And thank you for providing the initial refund amount [speaker002:] I would like to return the Calvin Klein shirt I bought fro $89 and add it to the existing refund [speaker001:] Great, that information will be very helpful in a moment. [speaker002:] Thank you [speaker001:] Can I please have your Full name or account ID? [speaker002:] Chloe Zhang [speaker001:] Thank you Chloe, I was able to pull up your account. Could you also provide me with your Username, Email address and the order ID so I can validate the purchase? [speaker002:] Username: chloezhang040 chloezhang040@email.com Order ID: 2894240631 [speaker001:] Great! thank you so much. Alright the additional refund was for a Calvin Klein shirt at 89$ correct? [speaker002:] yes please [speaker001:] Alright let me go ahead and process that refund. And you're all set. Was there anything else I could help you with? [speaker002:] I appreciate your help. Thank you so much [speaker001:] No problem Chloe. Thank you for shopping with us. Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hello, I would like to know what the refund policy is as I am looking to purchase something for my husband [speaker001:] Sure, I can tell you about that. Could I get your name, please? [speaker002:] Chloe Zhang [speaker001:] Hi, Chloe. We can only refund items that have not yet been shipped. But otherwise, we will refund you if you provide a valid Order ID, username, and email address. Is there anything else I can do for you? [speaker002:] That is all [speaker001:] Have a great day! [speaker001:] Hi how can I help you [speaker002:] Hi there! I signed up for premium membership. Just want to ask do I have to pay any annual fee? If yes, how much? [speaker001:] Sure, I'll look it up for you Can I get your full name [speaker002:] David Williams [speaker001:] As well as account ID and order ID [speaker002:] My acc id H1SKK8OGHK Order ID: 3235858792 [speaker001:] Yes, your amount due is $55 which is due in 3 days [speaker002:] Ok. Good to know. Can I pay it now? [speaker001:] I have just sent the link to your email [speaker002:] Ok. Great. Thank you! [speaker001:] Click the link and it will take you to your account page where you can pay Anything else? [speaker002:] That's all. Appreciate your help [speaker001:] Have a nice day [speaker001:] Hi! How can I help you today? [speaker002:] Hi, I am a recent member and I wanted to know the current status of my account. [speaker001:] Ok, I can help with that Can I have your name [speaker002:] Sure, my name is Albert Sanders [speaker001:] Do you have an account id and order id? [speaker002:] I found this, I am not really sure what it is but I hope you know it VE3PBPWBJI [speaker001:] Thank you for all that information I have found that in 3 days days your subscription is current You your payment of $55 is due tomorrow Does that answer all your questions today? [speaker002:] Actually, I want to pay it today. Is it possible? [speaker001:] Sure! I'll just need your credit card number or if it is more convience, I can charge the card on file [speaker002:] Sure, this is my credit card number 1234 5614 5842 1111. [speaker001:] Your payment was processed, anything else I can do for you today? [speaker002:] Yes, when this payment will be reflected on my account? [speaker001:] Your payment is reflected within 24hrs [speaker002:] Ok, perfect thanks your help! [speaker001:] You're Welcome! did I answer all your questions today? [speaker001:] Hi! How may I help you today? [speaker002:] hello i love the subscription service and want to check on my status and how much i have due [speaker001:] I am so glad to hear you are enjoying it. I will look up that information for you Can I have your name? [speaker002:] Alessandro Phoenix My account id is: Z8JZILTMLF [speaker001:] Thank you can I have your order id. Are you still there? [speaker001:] Hello, how may I help you? [speaker002:] Hi i have a question about a promo ccode I just made a purchase and tried to apply the promo code but it said it was invalid I just got this 2 days ago [speaker001:] Okay, you are needing help with a promo code, correct? [speaker002:] yes [speaker001:] I will need your full name and account ID, please. [speaker002:] Albert Sanders My user name is asanders393 ID is 5728780111 It was for the Michael Kors jacket [speaker001:] You said the system marked it as invalid, right? [speaker002:] yeah [speaker001:] Okay, one moment while I check the system. [speaker002:] ok thanks [speaker001:] According to the system, there isn't an error. However, if you give me your membership level, I should still be able to help. [speaker002:] ok my member level is guest [speaker001:] Unfortunately, since you are not a regular customer, there is truly nothing that can be done about this issue. I apologize. [speaker002:] oh no are you sure? [speaker001:] I am sure, Mr. Sanders. I am sorry. [speaker002:] ok then thanks for trying [speaker001:] Is there anything else that I can do for you? [speaker002:] I'm not going to buy the item no that's it [speaker001:] Again, I apologize for the inconvenience. Have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] Good morning. I see on my account my name is misspelled [speaker001:] Alright, may I have your full name and account ID? [speaker002:] Albert Sonders but you have it Albert Sanders I don't see my account id. Can you look it up by my name please Great. Can you please correct my name [speaker001:] Yes, sir. One moment please. [speaker002:] Thank you [speaker001:] I will need 3 of the 7 following pieces of information: your zip code, telephone number, PIN, username, password, email address, or previous order number. [speaker002:] Just to clarify you have changed last name from Sanders to Sonders correct zip code is 40300 [speaker001:] I will be able to change your name after I verify your identity. [speaker002:] my password is m1WpzHfy my telephone number is 514 543 9751 [speaker001:] One moment please. There we go. [speaker002:] Great thanks so much. Have a great day. [speaker001:] Will that be all? [speaker002:] yes [speaker001:] Okay, have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hello, I want to return the Calvin Klein boots I bought because it is the wrong size [speaker001:] OK. Let me check. One moment. May I have your full name or account ID [speaker002:] Yes My name is Sanya Afzal [speaker001:] Thanks Sanya, I have pulled up your account. What is our username, email address, and order ID? [speaker002:] Okay My username is safzal88, email is safzal88@email.com, and order id is 2540190377 [speaker001:] Thanks. I have validated your purchase. What is your member level? [speaker002:] It is Guest [speaker001:] Do you have the receipt? [speaker002:] I have the receipt from the box [speaker001:] Great. What is your full address? [speaker002:] It is 0957 1st Ave Newark, MI 58376 [speaker001:] Would you like to return by mail, in store, or drop off? [speaker002:] I will return it to the store if possible Can I do that [speaker001:] Yes. [speaker002:] I will do that then [speaker001:] OK. I have updated your account. Anything else? [speaker001:] Hello, how can I help you today? [speaker002:] I want to know the shipping status. [speaker001:] Glad to help. May I have your full name please? [speaker002:] Rodriguez Domingo [speaker001:] thanks. What particular concern do you have about your order? [speaker002:] I want to know if I ordered the right item, I got an item saying I did something else. So, I want to make sure to check with the customer service... to determine if its fraud or real. [speaker001:] Got it. Can you please let me know your zip code and phone number to verify your identity? [speaker002:] 92464 623-1132 [speaker001:] thanks. I also need your username, email address, account ID and Order ID to validate this purchase, please? [speaker002:] rodriguezd837@email.com rodriguezd837 3417901580 UE7P3CHWIA [speaker001:] thanks. Can you reconfirm your order ID? [speaker002:] 3417901580 [speaker001:] Perfect. Sorry the system has made a mistake on your order. What is the problem you got? [speaker002:] I ordered Guess Shirt please change item [speaker001:] Sure. the problem has been fixed! [speaker002:] thanks [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] no [speaker001:] Have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] Hey there! This is Sanya, can you please help me? Got a major issue with this order I'm working on. [speaker001:] Sure, not a problem, what's the issue? [speaker002:] Okay so, every time I try to add an item to my cart, it never updates. Super frustrating! [speaker001:] ok, lets see what I can do, let me research that issue real quick. Have you tried refreshing the page and then adding the item again? [speaker002:] I'll give it a go! One sec... [speaker001:] sure, if that doesn't work we can try having your log out and log back in any luck? [speaker002:] Dang! No dice. Any other ideas? Oh! I'll try that logging inout thing. [speaker001:] ok, let me know. did that work? Ma'am? It looks like you may have disconnected, you can try seeing if the item is in stock too [speaker002:] So sorry! It took a second, but yes! [speaker001:] ok, good! [speaker002:] All seems to be well now. Thank you so much for your help! [speaker001:] Great, you're welcome, have a great day!! [speaker001:] Hello. Thank you for contacting AcmeBrands, how can I help you? [speaker002:] Hi I was given a promo code and doesnt appear to be working. I got the code 5 days ago and it should still be valid [speaker001:] Let me take a look, first can you give me your full name and account ID? [speaker002:] Sanya Afzal safzal1 dont know account ID [speaker001:] As you said the promo code was issued 5 days ago, let me check with the system on this issue. It looks like this is a system error. I can reissue a new promo code for you. [speaker002:] thank you! [speaker001:] Your new promo code is DCDYX Is there anything else I can help you with today? [speaker002:] nope thanks you have a good day [speaker001:] Thank you, you do the same! [speaker001:] Hello [speaker002:] Hello, my shipping notification doesn't match what I ordered. Can you check my order for me to make sure it's right? [speaker001:] What is wrong with the order? You need to explain furtehr further [speaker002:] My notification is saying something different than I ordered. I ordered Michael Kors jeans, but my email notification said boots. I didn't order any boots, just the jeans. Hello? Do you need my order number or something? [speaker001:] Give me your full name [speaker002:] Crystal Minh [speaker001:] What is your order id? [speaker002:] 0942802517 [speaker001:] I need your account id. To perform a verification [speaker002:] H5538IXKQT [speaker001:] I will check my system for confirmation now. The email is wrong please disregard it. You were only charged for the Michael Kors jeans The email is wrong [speaker002:] Okay, thanks. [speaker001:] will this be all for today? [speaker001:] Hi, how can I help you? [speaker002:] I need some specs about an item. Can you help with that? [speaker001:] Yes, I can help What would you like to know [speaker002:] I'm looking at a black michael Kors jacket. How do you remove the hood on that? [speaker001:] that's one of our best jackets one moment and I can tell you how to remove the hood [speaker002:] sure [speaker001:] Ok, the hood is pretty simple to take off... You will have to find the 5 buttons on the collar of the jacket first... And then just unbutton those 5 buttons and the hood will be removed! Does that answer your question? [speaker002:] perfectly. [speaker001:] Great, can I help with anything else today? [speaker002:] actually yes Does that jacket have any hidden zippers or compartments? [speaker001:] One moment, let me check No, there are no hidden zippers or compartments. It does have nice outer and inner pockets though [speaker002:] Okay. That's all I wanted to know. Thanks! [speaker001:] Your welcome! Have a great day [speaker001:] Hi, how can I help you? [speaker002:] Hello, I'm thinking about buying some items, but I would like to know your refund policy before doing so. [speaker001:] Okay sure. Anything specific you would like to know about it? [speaker002:] Just the general policy [speaker001:] Refunds are only available for items that have yet to be shipped. They will be issued for any valid purchase with confirmed order ID, customer username, and customer email address. Please make sure that you have this information if requesting a refund. Returns are a different issue, would you like to know about that? [speaker002:] Okay. [speaker001:] The policy on returns depends on your membership level. Gold members are allowed unlimited returns. Silver members are allowed returns for purchases made in the last 6 months. Bronze members are allowed returns for purchases made in the last 90 days. All other membrs are allowed returns for purchases made in the last 30 days. DOes that answer all your questions? [speaker002:] Okay, that sounds good. Thanks for the help. [speaker001:] Can I do anything else for you? [speaker002:] No, that's all I needed to know. [speaker001:] Have a nice day [speaker001:] good afternoon, how can I help you? [speaker002:] Hi. I'm hoping to qualify for free shipping on my order and don't know how much I need to spend. Are the items in my cart enough for free shipping? [speaker001:] sure, let me check that one moment I will look for the prices so that you can verify for yourself if your purchase qualifies. you will have free shipping if the total pre-tax cost exceeds $25.00. Otherwise, there is a flat shipping fee of $4.99 for the entire cart. [speaker002:] OK. Thank you. It looks like I have more than enough. [speaker001:] not problem a pleasure to help you [speaker001:] Hi there, I am Alessandro Phoenix [speaker002:] Hello, how may I help you? [speaker001:] I wanted to see how much it is to get my name engraved in a shirt. Would you tell me? [speaker002:] Sure, Alessandro. [speaker001:] thank you [speaker002:] The name Alessandro Phoenix engraved would cost exactly $5.10 before tax. Is there anything else I could help you with? [speaker001:] Ok thanks That will be all [speaker002:] I'm sorry, that price was for stitching. Engraving would be $6.75. Sorry for the confusion, have a good day! [speaker001:] good afternoon, how can I help you? [speaker002:] I was wondering if you have details about a pair of boots im looking at. [speaker001:] sure, let me check the info one moment please. ok tell what you want to know about the boots ^^ [speaker002:] Do they come in wide or just standard width? [speaker001:] ok they come in a wide variety of sizes that our boots are generally made wider. and Our boot size follows the U.S. system but with an additional 16 Inch in width. [speaker002:] okay, that just what I wanted to know. [speaker001:] not problem a pleasure to help you have a nice day! [speaker001:] good afternoon, how can I help you? [speaker002:] Yes i would like to check the status of shipping because i feel like shipping was to high hello [speaker001:] not problem would you give me your full name or account ID [speaker002:] Sanya Afzal and account id is JZBOWXH5GA [speaker001:] would you give me your full name or account ID not problem. Do you want a refund or just find out if the price was high? [speaker002:] yes i would like to get a refund on the shipping fee [speaker001:] alright then would you tell me the order ID, email and username please [speaker002:] username is safzal81, email is safzal81@email.com and the order id is 2497678976 [speaker001:] would indicate to me in what status is the shipment currently [speaker002:] In transit [speaker001:] ok i will offecer you to waive fee. [speaker002:] great, thank you [speaker001:] with this I hope to alleviate the situation, not problem a pleasure to help you [speaker001:] Hi Can you help me with something? [speaker002:] Hi how can I help you [speaker001:] I have a really cool event coming up! I am going to a cowboy-themed wedding And I want to wear something great to it I am thinking of buying these boots Can you tell me more about them? Can you help with this? [speaker002:] Yes I'm happy to. Do you have a specific question [speaker001:] I need to know about the boots for the wedding Yeah, what are the boots made of? I am talking about the $9 Guess boots by the way [speaker002:] We use very high-end leather for the boots [speaker001:] Okay, that's good to hear And what sizes do the boots come in? Sorry, the $89 Guess boots I mean [speaker002:] The boots come in a wide variety of sizes. However, if the boots are listed as empty on the website, then we are currently out of stock. Boots will usually be refilled at the end of every month, so you can check back at that time. We thank you for yo your patience. [speaker001:] Okay, I think that I understand Also, what if I order the boots and they don't fit? Am I allowed to return them? [speaker002:] What s your membership level? [speaker001:] I am Bronze [speaker002:] Bronze members are allowed returns for purchases made in the last 90 days. [speaker001:] Great! That eases my mind I have another question Are there any coupons I could use to get money off the boots? $89 is a lot I want them but they are expensive [speaker002:] let me see [speaker001:] Any news on the coupon? If not, that's okay [speaker002:] Here you go 37AOJ [speaker001:] Okay, great! Thanks for giving me a coupon! I will buy the boots now!!!! [speaker002:] Awesome, anything else? [speaker001:] No, that's it Thanks for your help [speaker002:] OK have a nice day [speaker001:] Hi! [speaker002:] Hello, thank you for contacting AcmeBrand, how may I help you? [speaker001:] I need to check the status of my order [speaker002:] Alright, was there anything specific about your order that you needed to know? [speaker001:] Yes, I don't know why there is and extra charge added to my order [speaker002:] Oh my lets try to figure out whats happening then. Can I please have your Full name and account ID please? [speaker001:] Rodriguez Domingo and WDCDKSYGNB [speaker002:] Thank you Rodriguez, I was able to pull up your account. Could you provide me with your order ID in order to verify your identity? [speaker001:] Sure, that is 8091524572 [speaker002:] Alright everything looks good there. Let me check with the system and see what might have happened. [speaker001:] please [speaker002:] It looks like there was an extra handling fee added for some reason. This is our mistake and I'm sorry for the inconvenience. Could you tell me how much the extra fee was for? [speaker001:] It's $10.99 [speaker002:] Alright I went ahead and removed the extra fee. Again I'm sorry for any inconvenience this may have caused. Was there anything else I can help you with? [speaker001:] I appreciate all your help. Have a great day. [speaker002:] You as well. Take care and be safe! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I keep trying to buy this Guess shirt, but my credit card keeps getting rejected. Can you help me find out what's happening? [speaker001:] I would be happy to. First, let's try logging out of your account and logging right back in. Does that help? [speaker002:] I just tried it, and no go. Still got rejected. [speaker001:] Okay. Now let's try checking the expiration date. Does that need to be updated? [speaker002:] No, it's still good. I've got 3 more years until expiration date and it matches what's on your website. [speaker001:] Can you reenter all of the credit card information again? [speaker002:] I just did, and it got rejected again. I think there's something on your end going on. [speaker001:] Okay. In that case, I'd be happy to make the purchase for you while we fix things on our end. [speaker002:] That will work. What do you need from me? [speaker001:] I'll need both the credit card number and expiration date so I can push it through. [speaker002:] 5555 1234 6789 1050 Exp date 1023 [speaker001:] Great! And what item did you want to buy? [speaker002:] Guess shirt with inverted triangle logo in white [speaker001:] You're all set! Is there anything else I can do for you? [speaker002:] No, I'm good. Thanks for your time. [speaker001:] You're welcome! Have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] Hello, my name is Norman Bouchard and I recently receive a promo code via email. When is this code valid? [speaker001:] Please give me a moment to look up that information for you. Have you already tried using the promo code? [speaker002:] No I haven't. [speaker001:] Ok Your promo code is already valid and you should be able to use it right away. Please try to use the promo code within 7 days of receiving it. It will expire after 7 days. [speaker002:] Awesome! I will do that. I have something in mind already:] [speaker001:] Promo codes work on all items in store except on jewelry. Is there anything else I can help you with today? Thank you. Have a great day! [speaker001:] Hello! What's your name, and how may I help you today? [speaker002:] Hi, My name is joseph Banter. I have been on the site for over a half an hour trying to get a page to load. IS there an issue with the site? [speaker001:] We can check that for you right away. May I ask if you could visit another website and see how that runs for me? [speaker002:] Yes, I can do that. [speaker001:] Thank you. Let me know how it goes whenever you're done. [speaker002:] Other sites seem to work fine. [speaker001:] I see. If you can, could you close any other browsers in your other tabs if there are any. I'd also like to instruct you to log out and back in before I send a report, to pinpoint the issue. [speaker002:] Okay. Should I close other tabs then log out or does the order matter? [speaker001:] The order doesn't matter, after the actions are finished in any order, see how it works then, thank you. [speaker002:] Hey, that seems to have worked! Thank you so much! [speaker001:] No problem! I'm so glad it worked, anything else I can help you with today? [speaker002:] No thank you. Have a great day! Thanks again! [speaker001:] You too, Joseph! [speaker001:] hello, how can i help you today [speaker002:] Hello, I cannot access my account because I forgot what my password is [speaker001:] Lets fix that, could i get your Full Name or account ID please. I will also need your email adress on the account [speaker002:] Norman Bouchard normanbouchard055@email.com [speaker001:] Lastly i need your account username [speaker002:] nbouchard660 [speaker001:] Okay here is your new password lrgqeb31cwh You can login and change your password in your account [speaker002:] Thank you very much [speaker001:] Is there anything else i can do for you today [speaker002:] That is all [speaker001:] have a nice day [speaker001:] Hello how can I help? [speaker002:] How long does the subscription last? [speaker001:] Is that a general question about them or are you trying to find out the status of your own? [speaker002:] General question. [speaker001:] Gotcha, thanks for that. Just a minute. Memberships last for the remainder of the year in which you got it as well as the next full calendar year. [speaker002:] Thanks for the information. [speaker001:] Was there anything else you needed? [speaker002:] That's all for today! [speaker001:] have a great day [speaker001:] hello! how can I assist you? [speaker002:] Hi! I just needed some quick information. I wanted to know what time the local store closes [speaker001:] sure! one second, I'll check! our stores are open from 8 AM to 11 PM [speaker002:] Thank you so much [speaker001:] you can always shop online too 247 was there anything else I could help with today? [speaker002:] Just wanted to make sure coz I was running late Thats all. Thank you for your help [speaker001:] no problem, I'll let you go so you can get there on time! have a good night! you're very welcome! [speaker001:] hello, how may i help you today? [speaker002:] Hi, I wold like to get a promo code to buy stuff [speaker001:] ok, wonderful, i can help you with that are you saying that your promo code is out of date? [speaker002:] umm, not really i want to know when it can be used i want to buy some jewelry [speaker001:] ok, let me see what i can find to start, can i get your name or account id? [speaker002:] Alessandro Phoenix [speaker001:] ok, i think this might be something in our FAQs. ok, i think i see it [speaker002:] great! [speaker001:] promo codes generally expire 7 days after they are issued oh wow, but they won't work with jewelry they are usable on everything else [speaker002:] wow, ok well, that's good to know i'll see if there's anything else i want to buy [speaker001:] sounds good, do you have any other questions? [speaker002:] um, that's it [speaker001:] great, have a nice day! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] yes i would like to check the status of my shipping and the total prices of my items because the prices of the items are not equally up to what my email saying the prices are [speaker001:] Okay! I'll be glad to assist you with that. What is your Full Name or Account ID, please? [speaker002:] Alessandro Phoenix is my name and my account number is JHW1XS2V9R [speaker001:] And your Order ID? [speaker002:] 9478195174 [speaker001:] And would you please re-state the reason you're contacting customer service today? Namely, which issue may I assist you with? [speaker002:] i received a email saying that the total price for my items more than the price of the item [speaker001:] May I please get your Username and Email Address? [speaker002:] so i'm trying to check if the price is $94 like it says on your site ap969856 Email Address: ap969856@email.com [speaker001:] Thank you. Is it an extra fee that was added to your order? [speaker002:] yes [speaker001:] I'm so sorry, this appears to have been an error on our end. What is the amount that you were overcharged? [speaker002:] $20 [speaker001:] And your Membership Level, please? [speaker002:] sliver [speaker001:] I have successfully removed the additional $20 that you were charged. Is there anything more I may help you with today? [speaker002:] so eveything is correct? [speaker001:] Yes, the $20 overcharge was removed from your order. [speaker002:] ok, thank@ yes that will be all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Have a great day! [speaker001:] Hello! How may I help you? [speaker002:] hi I am unable to access my account as I have forgotten my username I was hoping you could help me with it [speaker001:] Of course. May I have your full name or account ID? [speaker002:] Joseph Banter [speaker001:] Can I have your zip code, phone number, or email address? I'll need two of those three. [speaker002:] 69868 686-5646 [speaker001:] Thank you! Your username is jbanter1 Is there anything else i can help you with? [speaker002:] Thank you so much No. Appreciate your help [speaker001:] Have a great day! [speaker001:] I forgot password [speaker002:] Okay, I can help you with that [speaker001:] I don't know my username too [speaker002:] okay, that's not a problem, I can get you into your account [speaker001:] ok [speaker002:] I'll just need to gather some information from you in order to verify your account May I ask your full name first [speaker001:] Rodriguez Domingo [speaker002:] and then, any two of the following items: Zip code, Phone number, andor email address [speaker001:] 72198 013-5019 [speaker002:] There we are. So your username is rdomingo1 [speaker001:] thanks [speaker002:] I'll get started on your password now Unfortunately, I won't be able to retrieve your existing password, but I can offer you a new one that will get you into your account with that user name and from there, you can change the password back to whatever you would like it to be [speaker001:] ok [speaker002:] I'll just need one final piece of information from you. Either a PIN Number, or the answer that you gave to a security question [most likely, your mother's maiden name] [speaker001:] I don't know that. I know my security answer, that is Livingston. [speaker002:] That's perfect [speaker001:] what's the new password? [speaker002:] so your new password will be: 59qek0mp44g [speaker001:] thanks [speaker002:] You're welcome. May I help with anything else? [speaker001:] no [speaker002:] Excellent, have a great day, Mr. Domingo [speaker001:] I am such an idiot! Please help me! [speaker002:] Hello, how can I help you today? I really doubt that. We will work together to fix what is wrong! [speaker001:] Name is Sanya Afzal. I ordered earlier today, but I forgot the Michael Kors boots when I was checking out. Can I add them to my existing order now? [speaker002:] Let me look in to this for you Sanya. I'll just have to pull your account up. [speaker001:] I seriously hope you can help me. I wanna be strutting down Broadway in those boots when this virus thing is over with! [speaker002:] We will do everything to make sure you are strutting down Broadway! Can I get your account ID and Order ID? You still with me Sanya? I want to make sure we can get these boots out to you. You'll need to practice strutting in them! [speaker001:] You're awesome, thank you. Account ID is POYQOJ0XPC Order ID: 4796276142 [speaker002:] Do you have the shipping status? [speaker001:] Mmmm, yes. Looks like they're In Transit. [speaker002:] Since they are already In Transit I can't add on to your existing order. What is your membership level? [speaker001:] Oh MAN! I knew I should have double-checked the order before placing it! I'm Bronze [speaker002:] I can either place the order for you now. Or you can go online and order them yourself. I know they will get there in time for you! [speaker001:] You have been so helpful, I don't want to put you out anymore. I'll just place another order myself. [speaker002:] Sorry I couldn't be more help. But if you order them this month I know you will have them by the time New York opens up again! Have a great evening Sanya!! [speaker001:] Hi I'm trying to make a purchase but it keeps rejecting my credit card it says it is invalid and I called the credit card company and they said it's fine [speaker002:] Hello, how may I help you today? I am so sorry to hear that. I will do my best to resolve your issue. Please give me a moment. [speaker001:] Sanya Afzal safzal66 safzal66@email.com [speaker002:] Can you please go back to the checkout page and try entering your credit card information again? [speaker001:] That didn't work [speaker002:] I apologize for the inconvenience, but can you please try logging out of your account and logging back in? [speaker001:] No that didn't work either [speaker002:] Can you please double check the expiration date on your credit card? [speaker001:] Yes that was problem I feel stupid [speaker002:] Great. I am glad that we were able to resolve your issue. Thank you for your patience. Is there anything else I can help you with today? [speaker001:] No thanks [speaker002:] Thank you. Have a great day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you? [speaker002:] I'd like to check the status of my account please. I want to know about shipping [speaker001:] I can help you with that. Can you provide me with your name and account ID? [speaker002:] my name is Norman Bouchard I don't have my account ID on me [speaker001:] That's okay, I was able to locate your account. [speaker002:] thanks [speaker001:] What would you like to know about your shipment? [speaker002:] Do I get free international shipping? [speaker001:] I'm sorry but your account doesn't offer international shipping at this time. [speaker002:] gotcha. thanks for looking that up [speaker001:] You're welcome. You can always check our FAQs for info about your subscription service at the link I'll be sending you. [speaker002:] awesome! thanks! [speaker001:] Is there anything else I can help you with? [speaker002:] no that's fine [speaker001:] Great! I hope you have a great day! [speaker001:] Hi, there. How may I help you? [speaker002:] AOJKSAY7L9HX0 would like to dispute your bill because you got charged twice for your subscription [speaker001:] Okay, so you were charged double for your subscription? May I have your name, please? [speaker002:] Joseph Banter [speaker001:] I will need your Account ID and Order ID. [speaker002:] Account ID: QCWEK4OCGL Order ID: 0430676676 [speaker001:] May I have your membership level? [speaker002:] Member Level: Guest [speaker001:] How much were you charged for the second subscription? [speaker002:] $49 [speaker001:] Okay, it's been taken care of. May I help you with anything else? [speaker002:] no [speaker001:] Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] I had ordered something, but I was hoping to change the shipping address. [speaker001:] Sure, I can help with that. Could I get your name, please? [speaker002:] My name is Albert Sanders. [speaker001:] Thank you, Albert. Do you know the shipping status of the order? [speaker002:] It says that it's out for delivery. [speaker001:] Thank you, I'll also need your Username, Email, and Order ID to pull up the order [speaker002:] My username is asanders775, my email is asanders775@email.com, and my Order ID is 8346391998 [speaker001:] Okay, do you know the new address for the order? [speaker002:] Yes, it's 234 Main St, Springer, MO 23453 [speaker001:] Okay, you're all set. Is there anything else I can do for you? [speaker002:] That was all!! [speaker001:] Have a good day! [speaker001:] Hello. Can I help you with anything today? [speaker002:] Hi, I just wanted to check on my premium subscription and make sure it's active. I think I might have to pay something to activate it? [speaker001:] Sure. May I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] Can I also have your Account ID and Order ID? [speaker002:] Account ID: EQJQWRCMSB Order ID: 3486266123 [speaker001:] Your subscription fee is due tomorrow. It is $14 [speaker002:] ok, can i pay it now? [speaker001:] Sure. How much do you ant to pay today? [speaker002:] the full amount [speaker001:] May I have the CC number please? [speaker002:] 999999999999999999999 [speaker001:] *Going off script here. Was that made up or is it in the script? Because I have to guess the correct flow after this. [speaker002:] i don't have a cc provided so i made it up [speaker001:] OK. Do you want me to use the CC that is already on file? [speaker002:] sure! [speaker001:] Ok great. To wrap up. You contacted customer service to pay your bill correct? [speaker002:] yes? yes! [speaker001:] Or to check status? [speaker002:] both and you covered them! [speaker001:] ......great. Have a nice day. [speaker001:] Hi! How can I help you today? [speaker002:] I can't get into my account because I forgot my password [speaker001:] Okay, I can help you with that. Can I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] And what is your username? [speaker002:] alessandrop875 [speaker001:] I cannot recover your password, but I can generate a new one for you. To do so, I will need either your PIN or the answer to your security question. [speaker002:] PIN is 748719 [speaker001:] ldeknmn1t4s is your new password. Is there anything else I can help you with? [speaker002:] No, thank you [speaker001:] Okay, you're welcome. Have a great day! [speaker001:] Hi there, what can I do for you? [speaker002:] Hi. I want to buy a pair of jeans but I see they are out of stock [speaker001:] I see. let me see if there is anything I can do Can I get your name please? [speaker002:] My name is Crystal Minh [speaker001:] thank you. what brand of jeans? or is it all of the jeans? [speaker002:] They're Michael Kors jeans [speaker001:] OK, thx. Let me notify our purchasing team about this. [speaker002:] Thnx [speaker001:] I am very sorry for the inconvenience If you want, I coulf back-order them [speaker002:] That would be great [speaker001:] I will use the credit card associated with your account, if that is OK [speaker002:] That's good [speaker001:] The jeans will go out to you asap as soon as they are back in stock. [speaker002:] Thanks! [speaker001:] Is there anything else? [speaker002:] That's it. Thnx [speaker001:] OK thanks for being our customer & have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Hi Can I check the status of my account? [speaker001:] Sure let me check that for you. [speaker002:] I want to know if my account includes free international shipping Hello? [speaker001:] I'm here please hold just a moment. Could I get your name or account ID? [speaker002:] yes Albert Sanders hm [speaker001:] Do you know your membership level with us? [speaker002:] Guest [speaker001:] Okay Mr. Sanders let me just check our system about that. I'm afraid your account does not include free international shipping. [speaker002:] Oh, ok then THanks for the info [speaker001:] Any further questions about this can be answered by the link I'm sending you. [speaker002:] all right [speaker001:] Can I help with anything else today? [speaker002:] no, that's it [speaker001:] Thank you and have a good day. [speaker001:] Hello. Thank you for contacting Acme. May I have your name please? [speaker002:] Yes, can you tell me about the Michael-Kors Jacket that is $64. [speaker001:] Yes, I will be happy to help you. What is your name? [speaker002:] It is Norman Bouchard. [speaker001:] Thank you Norman, What would you like to know about it? [speaker002:] What is it made out of? [speaker001:] The outer layer of the jacket is made with a blend of synthetic materials, including polyester. This ensures that it is wind-proof. The inside is made of cotton! [speaker002:] Ok, thank you [speaker001:] Is there anything else I can help with? [speaker002:] No, thanks [speaker001:] Have a great day! [speaker001:] Hi [speaker002:] Hello, how may I help you today? [speaker001:] I am thinking of buying an item could you tell me how often it needs to be washed? [speaker002:] Can you please tell me more about the item? [speaker001:] I am interested in the calvin klein jeans [speaker002:] If you are wearing these jeans about 2 or 3 times a week, washing them once a week is recommended. We also recommend that you do not wash them too often, in order to preserve the color. [speaker001:] ok perfect oh good to know! thank you [speaker002:] But of course, if you engage in sports activities or other heavy-duty activities, we suggest washing your jeans right away. [speaker001:] oh yeah for sure thats a must:] [speaker002:] Is there anything else I can help you with today? [speaker001:] thats all thank you Have a good day [speaker002:] Thank you. Have a great day! [speaker001:] good afternoon, how can I help you? [speaker002:] Yes i was trying to get some more information on one of your items, i was thinking about buying [speaker001:] sure thing, tell me about it [speaker002:] I was looking at the Tommy Hilifiger Jacket [speaker001:] what do you want to know about the jacket [speaker002:] I would like to know how often should i wash the jacket [speaker001:] not problem, one moment please. I have two recommendations depending on the scenario If you wear your jacket regularly, then it should be washed at least twice a season. If you wear your jacket sporadically, then once a season should suffice. that would cover everything ^^ [speaker002:] thanks! [speaker001:] a pleasure to help you have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] Oh my gosh, I am such an airhead! Can you please help me with something? [speaker001:] Yes, of course. [speaker002:] I totally forgot to add those sick Tommy Hilfiger boots to my order when I was in my shopping cart. I def want to add them to my order befoer it ships! [speaker001:] Sure, no problem. Can I please have your full name or account ID? [speaker002:] Sanya Afzal [speaker001:] Before I can modify your order, I am required to verify your identity. Can you please provide me with your account ID and order ID? [speaker002:] Account ID: 6JPSH9ODNK Order ID: 6926087908 [speaker001:] Thank you. Can you please tell me the current shipping status of your order? [speaker002:] Ummmmm... oh! It says Out For Delivery. [speaker001:] Do you know your membership level? [speaker002:] Yeah, just a lowly Bronze member! [speaker001:] I sincerely apologize, but I am not authorized to modify your order because it's already out for delivery. [speaker002:] Well, dang! [speaker001:] You will have to place a new order. I apologize again for the inconvenience. [speaker002:] Alright, next time I'll try not to shop while I'm high. [speaker001:] Is there anything else I can help you with today? [speaker002:] Nah, I'm cool. Thanks for the help, man! [speaker001:] Thank you. Have a great day! [speaker001:] Hi, what can I do for you? [speaker002:] Hi I am having a problem with my promo code. I am trying to use it but it says it's invalid. [speaker001:] Okay, can I have your name [speaker002:] Alessandro Phoenix [speaker001:] How many days ago did you get the code? [speaker002:] 8 days [speaker001:] So unfortunately promo code are only good for 7 days. [speaker002:] oh no: [is there any way I can get a new code? I am willing to buy now [speaker001:] I can look into that for you. I was able to get a new code for you QSKKM Make sure to use it in 7 days [speaker002:] ok thanks so much! [speaker001:] Can I do anything else for you? [speaker002:] that's it thanks [speaker001:] Have a good day [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Yes, I would like to ensure that the total cost of my order is equal to the prices of the items I ordered. [speaker001:] Sure, do you have reason to believe that there is a billing discrepancy? [speaker002:] Yes, I received an email that showed conflicting information. [speaker001:] Can I have your full name or account ID? [speaker002:] Of course, I'm Joseph Banter. [speaker001:] And may I have your account ID and order ID please. [speaker002:] Account ID: MCKNSEGTTX Order ID: 7664230270 [speaker001:] OK, now I need your username and email address. [speaker002:] Username: jb777907 Email Address: jb777907@email.com [speaker001:] It does appear there was a price discrepancy. I can get this updated in our system to make this right for you. I have corrected the price on your order. [speaker002:] That would be swell. Can you tell me the correct shipping status, too? [speaker001:] Yes, it is currently in transit. Is there anything else I can help you with today? [speaker002:] Perfect. Thank you for your help & have a nice day. [speaker001:] Thank you, you have a great day as well! [speaker001:] Hello, how can i help you todau [speaker002:] Hi there, so this is a bit strange my wife told me that she got an email that a subscription had been added to my account without my knowledge Anyway you guys can check my account status cause that defintiely shouldn't be there [speaker001:] Okay i'll get right on that, could you give me your full name or account ID please [speaker002:] My name is Crystal Minh and my ID is 12345678 [speaker001:] Okay looking at your account it looks like you were not charged. Tell your wife that was a scam email and you don't have anything to worry about [speaker002:] Oh really? So it's not showing a sub under my account? [speaker001:] No there hasn't been any new subscriptions on the account [speaker002:] Oh great, I'll pass it along to her, thank you [speaker001:] No problem, is there anything else i can help you with [speaker002:] I think that's eveyrthing thank you [speaker001:] Okay have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I changed my mind about my recent purchase. Can I return it and get a refund? [speaker001:] Glad to help. May I have your full name please? [speaker002:] Crystal Minh [speaker001:] thanks Crystal. Give me a second. [speaker002:] sure [speaker001:] Can you please let me have your username, email address and Order ID to validate this purchase? [speaker002:] Username: cminh709 cminh709@email.com Order ID: 2316602133 [speaker001:] Perfect. How would you like your refund? [speaker002:] back to my card please [speaker001:] Can I have your account ID to proceed? [speaker002:] FHB34ROAFE [speaker001:] thanks Crystal. Can you let me know the amount to be refunded? [speaker002:] $69 [speaker001:] A refund has been made to your account. is there anything else that I can help you with? [speaker002:] Thanks That's all [speaker001:] Have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] I would like to return some boots I bought because they are stained. [speaker001:] Okay, no worries What's your full name? [speaker002:] David Williams [speaker001:] Okay David, can I have your username, email, and Order ID as well? [speaker002:] My username is dwilliams822 email is dwilliams822@email.com The order id is 7055538176 [speaker001:] And can I know your membership level? [speaker002:] guest [speaker001:] Okay, when did you purchase the boots? [speaker002:] October 17, last fall [speaker001:] Okay, do you still have the recepit? [speaker002:] No, I didn't hold onto it [speaker001:] If that's the case there's nothing I can really do for you. Without the receipt you're outside our return policy's window for guests. [speaker002:] Shoot, I haven't even worn these. I ordered them for my wedding and just looked and saw the stain. I guess I'll search for the receipt, maybe I'll get lucky. [speaker001:] Maybe! If you find it you can get back to us and I'm sure who ever you get in touch with can help you out. Is there anything else I can do for you today? [speaker002:] No, that's all I needed. [speaker001:] Well then have a nice day! [speaker001:] Hi, how can I assist you? [speaker002:] Hi there, I think there is something wrong with the site. Every time I try to search for something, 0 results come back. [speaker001:] Hmm, can you try to log out and log back in? Did it work? [speaker002:] No, it did not [speaker001:] Okay, try to clear your browser cookies. That might fix it. [speaker002:] I also tried that and it didn't help. [speaker001:] Interesting, I will let the website team know about this so they can apply a fix. [speaker002:] Great, thank you so much [speaker001:] What was the original search for? Maybe searching something else would work? Trying to diagnose the cause of the issue. [speaker002:] I was looking for Michael Kors boots I just tried searching for some jeans and that seems to work okay, maybe it was just the boots. [speaker001:] Interesting. If you really need the boots, I can make the purchase for you. [speaker002:] Hmm nah, on second though, I'm not sure I like them very much. [speaker001:] Okay then, is there anything else you need help with today? [speaker002:] No, that is all, thank you very much for your help [speaker001:] Okay, have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] My promo code is being declared as invalid. I got this code 2 days ago [speaker001:] Okay, can I have your full name? [speaker002:] Sanya Afzal [speaker001:] And to be clear you got the code 2 days ago? [speaker002:] yes 2 days ago [speaker001:] Let me check the system to see what the issue is. [speaker002:] thanks [speaker001:] Okay, yeah I can see the issue. I'm going to invalidate that code and issue you a new one that should work. [speaker002:] O.k. thank you. That will be helpful [speaker001:] Your new code is: 27J2K [speaker002:] O.k Great I'll try that. [speaker001:] Is there anything else I can do for you today? [speaker002:] That's all. Thank you very much. [speaker001:] Then have a nice day! [speaker001:] Hello, how i can i help you today [speaker002:] what are the benefits of premium membership i wanna what the benefits of premium membership are because you are thinking of buying stuff opps i want to buy things [speaker001:] All members are invited to the annual holiday party with a free fright from anywhere in the US. Bronze members ave on shipping fees and get promo codes. Silver members can have agents make purchases for them and the above beenfits. And Gold members g [speaker002:] Is therer more? [speaker001:] Oh it didnt send They get the benifit of the doubt on all transanctions So you can easily return or refund anything [speaker002:] great [speaker001:] is there anything else i cna help you with [speaker002:] nope [speaker001:] Okay, have a great day [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] i have a problem with my shopping cart. I want to buy some jeans but the cart is not updating with my item. Can you help me? [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Sure. It's Sanya Afzal [speaker001:] Thank you Sanya, and I do apologize for the inconvenience. [speaker002:] That's appreciated. What can i do? [speaker001:] May I ask you to please try logging out and logging in again? [speaker002:] Ok, hold on. I will try that [speaker001:] Sure thing! [speaker002:] It didn't work. Is there anything else I can do? [speaker001:] I'm so sorry about that! Would you please try refreshing the shopping cart page, and see if that helps? [speaker002:] Ok, one moment That worked! [speaker001:] Wonderful! Is there anything more I may help you with today? [speaker002:] No. That's it [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi! how may I help today? [speaker002:] Hi, can you let me know when my subscription service expires? [speaker001:] Sure! Can I have your name? [speaker002:] Norman Bouchard [speaker001:] Can I have your account id and order id [speaker002:] DXRDC2ZV0A 4927277631 [speaker001:] Thank you! I see that your payment was due yesterday [speaker002:] oh no! how can i pay it [speaker001:] You can use that link I just sent to make a payment [speaker002:] oh perfect [speaker001:] Does that answer all your questions today? [speaker002:] I will pay it right now yes [speaker001:] Thank you for contacting us! Have a great day [speaker001:] Hi! How can I help you today? [speaker002:] Hi, could I move my shipping to next week to avoid the shipping fee? [speaker001:] Got it, one moment please Can I please have your full name? [speaker002:] Sure, Norman Bouchard [speaker001:] Great. What is the status of the shipment? [speaker001:] Hi, there. How may I help you? [speaker002:] I'm just really frustrated because anytime I want to buy something, it seems like it is out of stock [speaker001:] Oh no! That is frustrating. I'm sorry for that. May I have your full name? [speaker002:] Albert Sanders [speaker001:] I'm going to write up a report and send it to the Purchasing department. [speaker002:] ok can i have a discount for my trouble, so when something is finally available i can buy it [speaker001:] Yes, of course. I can give you a promo code. [speaker002:] thanks [speaker001:] 4MZ22 Can I help you with anything else? [speaker002:] no, that's it. thanks [speaker001:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I was looking to check a shipping issue because the shipping cost was way too high, [speaker001:] I see, let's see what we can find out about this. May I have your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] To validate the purchase may I have your username, email address and order ID? [speaker002:] nbouchard504 nbouchard504@email.com 1878377885 [speaker001:] And what is the current status of your delivery? [speaker002:] Out for Delivery [speaker001:] Unfortunately, since it is already out for delivery, the best I am able to do is give part of the shipping fee back, which would be 8 dollars. My apologies. [speaker002:] I understand, i appreciate that though. great thank you [speaker001:] There we go, you should see the amount credited very soon. Is there anything else I can help you with today? [speaker002:] that was all I needed [speaker001:] You have a wonderful rest of your day! [speaker001:] Hello, how can i help you [speaker002:] Hi there, I ordered a jacket but it is the wong size. I would like to return it. [speaker001:] i'd be happy to help you with that. Can i get a name [speaker002:] Albert Sanders [speaker001:] Okay, Albert I found your account. I will need to verify the purchase now, for that I need your username, email address, and order id. [speaker002:] alberts7 alberts7@email.com Order ID: 6092728120 [speaker001:] Everything looks good. Now What membership level are you. [speaker002:] Gold [speaker001:] Great, gold gets unlimited returns. Now I need your address for the shipping label [speaker002:] 8033 Kennedy St Brighton, NY 65112 [speaker001:] Now how would you like to process your deliver. By mail, in store or drop off center? [speaker002:] By mail please [speaker001:] return* and Okay. That is all I will be needing from you, Your return should go through now. Do you need any more help? [speaker002:] That is everything. Thank you! [speaker001:] Have a great day. [speaker001:] Hello, how can I help you? [speaker002:] Hello I have an issue with the search bar on your website It's not working It's not processing any information [speaker001:] I'm sorry to hear that Let me check the tech support FAQ Can you please try logging out and logging back in, then trying search again? [speaker002:] Okay, I am trying that now Doesn't seem like logging back in has solved the problem [speaker001:] Okay. Can you try clearing your cookies? You can do that by: Checking the settings option on your browser and selecting "More Details" or "Clear Browsing History" [speaker002:] Okay I tried that... Does not seem to fix the searching problem [speaker001:] Okay, let's just quickly try searching for a different item And if that still doesn't work I'll notify our website team and I can help you make a purchase manually if you want [speaker002:] I see Hmmm searching for the boots seems to work now Maybe it was the item and keyword I was looking for [speaker001:] Okay, the item you originally looked for probably has a slightly different name [speaker002:] I see, that explains it [speaker001:] Is there anything else I can help you with? [speaker002:] That is all today Thanks for your help [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello. I need to check on the status of my order please [speaker001:] Not a problem, can I have your first and last name please? [speaker002:] Crystal Minh [speaker001:] Alright and we're just checking on an orders status. [speaker002:] Yes I think I selected the wrong payment type [speaker001:] Ah I see, I'll need the Account ID and order ID please [speaker002:] I don't have either of those items handy [speaker001:] No problem, Lets recover your account first. [speaker002:] oh and can you check on the stats of my account too because my subscription was removed from my account but I definitely want it [speaker001:] Sure, I should be able to take care of that as well. I'll need your Email address and phone number to recover the account. [speaker002:] crazycatlady@gmail.com phone number is 234-233-5666 [speaker001:] Alright your username is cminh1 [speaker002:] thanks. That sounds familiar now you say it [speaker001:] Alright now for the order Do you happen to know where the item is shippign wise? I believe it should be displayed on your dashboard on the lower right side? [speaker002:] 7212 2nd avenue in washington state.. La Fayette [speaker001:] So the item is still in transit? We can go ahead and get that changed then. What payment method would you like to use instead? [speaker002:] great my credit card that is on file please [speaker001:] Alright and the last thing you wanted to look at was for a subscription? [speaker002:] yes [speaker001:] Alright do you have your account ID number available? [speaker002:] no i don't sorry [speaker001:] No problem. And actually your subscription is still active so there's nothing to worry about [speaker002:] oh great well I was confused by the email then. I think that's all my concerns for today [speaker001:] This was likely a scam email. Be sure to check the sender because it could be from someone claiming to be AcmeCorp and not actually us [speaker002:] ohhhhhhh never thought about that! thanks [speaker001:] No problem, is there anything else I can help you with today? [speaker002:] no that's all thanks [speaker001:] Have a great day! [speaker001:] Hi, how may I help you? [speaker002:] Hi, my name's Alessandro Phoenix. I made an order, but the cost of shipping was too high I think I'd just like to cancel that and get a refund [speaker001:] ok, I can help with that Ok, so you want to get a refund because the shipping cost was too high, correct? [speaker002:] Yes, that's right [speaker001:] Can I get your email and username to confirm your purchase please? [speaker002:] ap428309 and ap428309@email.com [speaker001:] thank you, can I also have your Order ID? [speaker002:] 2522992267 [speaker001:] Thanks, Do you know the Shipping Status? [speaker002:] It is still on Order Received status [speaker001:] That's good news Ok, I can cancel your order now. it's done! [speaker002:] Okay, thanks That was all I needed [speaker001:] You're welcome.Can I do anything else for you? Have a great day! [speaker001:] hi how can i help you? [speaker002:] Hi there. Can you tell me the status of my account, I have a shipping question. [speaker001:] SUre, what is your name? [speaker002:] Joseph Banter [speaker001:] Are you asking about an open order? [speaker002:] no, I want to know if my account has free shipping from out of the country. [speaker001:] I see. Are you one of our members? [speaker002:] yes, i'm a silver member [speaker001:] excellent, and yourm embership is current? [speaker002:] yes i believe so [speaker001:] well our silver members do qualify for free shipping [speaker002:] even out of the country? [speaker001:] hmm, well I don't see anything specifically about that, sorry. should i get one of our team to get intouch with you about that? [speaker002:] sure, that sounds fine, thanks [speaker001:] A member of our team will get in touch with you asap. Is there anything else? [speaker002:] nope, that's all i needed. [speaker001:] thanks for being our customer. have a great day [speaker001:] Hi, how are you doing today? [speaker002:] Doing well thanks [speaker001:] Great, what can I help you with? Are you still there? [speaker002:] Im wondering about my promo code. [speaker001:] Ok, let me look into that for you. What is your name? [speaker002:] Joseph Banter [speaker001:] Thank you, and when was this promo code issued? [speaker002:] about 3 days ago [speaker001:] Also, what is your membership level? [speaker002:] guest I'd like to use the code next week. Is that okay? I don't get paid until then [speaker001:] According to our system, the code you are trying to use is invalid and was not meant to be used. I apologize, there is nothing I can do. [speaker002:] I was issued this code to get a discount. Can I have another? [speaker001:] Our records show that this error was made by you, so I am not authorized to issue another code. Again, I'm sorry for the inconvenience! You have a nice day. [speaker001:] Hello, how may I help you? [speaker002:] I would like to update my Primary payment because it not showing up correctly [speaker001:] Let me help you with that. [speaker002:] ok [speaker001:] What is the problem with the payment method? [speaker002:] it not the correct information [speaker001:] Could I have your full name or account id? [speaker002:] Joyce Wu account id: WE34T67 [speaker001:] Could I have your order id to verify your identity? [speaker002:] Order Id 234578 [speaker001:] Please wait one moment trying to verify identity [speaker002:] ok [speaker001:] Could I please have your full name, account id, and order id again, I am having trouble verifying your identity? [speaker002:] Joyce Wu Account WE34T67 Order ID 234578 All i'm trying to do is update my debit card information tho the correct info [speaker001:] I apologize for the wait, while the system pulls your information could you tell me your shipping status? [speaker002:] processing [speaker001:] thank you. Processing like order received or in transit? [speaker002:] not recieved. Because i haven't paid for it because my payment method which is paypal at the moment isn't corredt so i'm trying to change that to my debit card [speaker001:] Please wait one moment. [speaker002:] ok [speaker001:] Has the payment been rejected by the website and shown as invalid? [speaker002:] yes [speaker001:] Can you try entering the information again? [speaker002:] Card # 1345 4567 4566 exp date: 1223 cvs:345 this is my card info. Can you please update it in your system [speaker001:] Order has been updated to your correct payment information. [speaker002:] thank you [speaker001:] Can I help you with anything else? [speaker002:] tthat will do it [speaker001:] Have a good day. [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hello there! I am thinkking about purchasing an item... [speaker001:] Great! Which item do you need assistance with? [speaker002:] I am interested in the tommy hilfinger jacket.. Do you know how often if should be washed? I am curious if it's a good buy and if it will last long. Sometimes items dont last as long if washed tooooooooo many times. [speaker001:] I completely understand. We recommend washing your jacket depending on how often it's worn. For example, if you wear the jacket regularly, washing it about two times per season would work well. If you wear it more irregularly, once per season should be just fine. [speaker002:] Wow that's really awesome. Thank you for that info. [speaker001:] You're welcome! Is there anything more I may help you with today? [speaker002:] No that was all Thanks a bunch! Have a fabulous day! [speaker001:] Thank you so much for contacting AcmeBrands customer service. Take care! [speaker001:] Hello, anyone home? [speaker002:] Hello, how can I help you? [speaker001:] Yeah, I never got my order. I need to find out what has happened to it and get it resent I've been waiting around for 9 days and nothing Hello, anyone home? [speaker002:] Oh no, that is not good. Can I get your account ID or full name please? [speaker001:] Name is Crystal Minh My account ID is ULRUAARWGV [speaker002:] Thanks. To validate the order, I will also need your username, email, and Order ID. [speaker001:] My username is cminh323 email is cminh323@email.com and the order ID is 3453026025 [speaker002:] Thanks! You have been waiting 9 days, correct? [speaker001:] yes [speaker002:] I am very sorry for the inconvenience, I will get a new order shipped out to you. What is your full address you want the item shipped to? [speaker001:] 9675 2nd Ave Newark, TX 89897 [speaker002:] What was the brand and item you purchased? [speaker001:] I bought some Guess Jeans for $69.00 [speaker002:] I have just placed a new order for the Jeans. Again, I'm sorry the item was misplaced. Is there anything else I can help you with? [speaker001:] No, that's it. Thank you! [speaker002:] Have a great day! [speaker001:] Hi, How can I help you? [speaker002:] Hi! I am Albert Sanders I want to see what I have ordered in my history But I don't remember my username [speaker001:] Nice to hear from you! I will be happy to help you with that! I will need you zip code and email or phone number please [speaker002:] 68144 141-7144 [speaker001:] Or your phone number if that is easier. I found your account. Your username is asanders1 Is there anything else I can help you with? [speaker002:] Perfec! That is all thank you [speaker001:] oh good. Hope you have a good day! [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] Hello I have a premium membership and want to make sure it is still in status. [speaker001:] Sure, I can look into that for you. May I have your full name, please? [speaker002:] When is the annual fee due? I want to make sure I haven't missed it. David Williams [speaker001:] One moment, David. [speaker002:] ok [speaker001:] Can I also get your Account Id and Order ID? [speaker002:] YE9CRVBWER 2846416583 [speaker001:] Okay, David, I've brought up your subscription status. [speaker002:] Ok thanks [speaker001:] Your due date is tomorrow and the amount due is $49. In the future, you can look up your account info using this link. [speaker002:] Ok thank you for checkng [speaker001:] No problem. Do you have your username? [speaker002:] no [speaker001:] You'll need that to check on your acccont. Your username is: dwilliams1 [speaker002:] ok thank you for this! [speaker001:] Is there anything else that you need today? [speaker002:] nope that is all! [speaker001:] Have a great day and thanks for shopping with Acme! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi I forgot my password: [Hi I forgot my password [speaker001:] I'm so sorry for the inconvenience! I'll be glad to help you with that. May I get your full name, please? [speaker002:] Norman Bouchard Username nbouchard151 my password it my name with 2805 after [speaker001:] Norman, to clarify: are you needing to recover your password? [speaker002:] not sure why that wont work I use it for everything but it's not working anymore [speaker001:] I understand, one moment please! [speaker002:] It look like I may be using the wrong password I forget a lot [speaker001:] Norman, if you will kindly provide your PIN number or the answer to your security question, I'll gladly generate a new password for you. [speaker002:] okay thank you 881271 is my Pin what you need [speaker001:] Thank you, Norman. Your new temporary password is: v5o05ida2w [speaker002:] I know everything else but this password is not acting right today [speaker001:] You're more than welcome to change it when you first log in. [speaker002:] Oh wow awesome thank you I will [speaker001:] Is there anything more I may help you with today? [speaker002:] Have a lovely day [speaker001:] You too! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello and thank you for contacting us today! How can I help you? [speaker002:] Hello, I would like to know the state of my refund as I am wanting to purchase something and use my refund towards that item [speaker001:] Sure. Can I get your name please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. Now just to clarify, is there a credit missing from your account? [speaker002:] Yes there is [speaker001:] Okay and where did that credit originate from? I apologize for the inconvenience. [speaker002:] For a refund I was owed from a return [speaker001:] Okay let me look into this quickly. Give me one second. [speaker002:] Ok thanks [speaker001:] Okay our side is not showing that the credit is missing so it may be an issue with your customer interface. Let's see if we can resolve that. Can you try and log out and then log back in please. [speaker002:] Ok that seemed to be the problem [speaker001:] Great! Can I help you with anything else today? [speaker002:] That is all thanks [speaker001:] Thank you and have a great afternoon! [speaker001:] Hello! Thank you for contacting AcmeBrands. How can I help you today? Are you there? After a few minutes of inactivity, this chat will be closed. [speaker002:] Yes, What happens if I am late on a subscription payment? [speaker001:] Hi. I can help you with subscription questions. Can you give me your full name and account ID please. [speaker002:] My name is Norman Bouchard. I don't have my account id with my right now. [speaker001:] Thank you, Mr. Bouchard. That's okay I can still provide you with the info. [speaker002:] Thanks [speaker001:] If you your subscription payment is late, you will be charged a late fee of $2.00 per day after the due date. Our gold and silver members do get a five day grace period if they become late and the late fee won't be charged as long as they pay within the grace period. [speaker002:] Thanks, that answers my questions. I am hoping to buy some stuff and I think I'll be within the grace period. [speaker001:] You're welcome. Is there anything else that I can help you with? [speaker002:] No, that's all. [speaker001:] I hope you have a great day! Good-bye. [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] hey, how are you? I have a promo code but it will not work. keeps saying it is invalid. [speaker001:] OK, I can help you with that. Could I get your full name or Account ID? [speaker002:] yeah, it's David Williams and i don't know my id. [speaker001:] Not a problem. How long ago did you get this promo code? [speaker002:] I got it 2 days ago. [speaker001:] OK, I'll check and see what's going on. [speaker002:] Thanks so much. [speaker001:] Looks like the fault is on our end. I'll issue you a new 20% off code. [speaker002:] that's great. thank you so much. [speaker001:] Is there anything else I can help you with? [speaker002:] nope, that's it thanks [speaker001:] OK, David, have a nice day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I'd like to return an item, it has a stain [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] I got it for my grandchild, and this is unacceptable David Williams [speaker001:] I completely understand, David. One moment, please. To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] I don't have the original packaging, I threw it away. [speaker001:] We'll work on that for you, I promise! [speaker002:] davidwilliams014, davidwilliams014@email.com, and 4584198816 [speaker001:] David, what is your membership level, please? [speaker002:] gold [speaker001:] Great news! Gold members enjoy unlimited returns. To generate a shipping label for you, may I get your full address, please? [speaker002:] 2735 Brushwick Dr, San Mateo, TX 74907 [speaker001:] How would you like to complete your return? Your can opt for By Mail, In Store, or your nearest Drop Off Center. [speaker002:] in store would be fine [speaker001:] You're all set! The return label and details for how to complete your return will be sent to you by email. Is there anything more I may help you with today? [speaker002:] that's all for today, thsanks [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you today? [speaker002:] Hi there. I want to upgrade the delivery on one of my packages because I need it urgently. I bought a jacket from you and just booked a last minute trip, so I would like to have it in time of my departure. [speaker001:] Alright, lets see what we can do about that. Can I get your full name or Account ID? [speaker002:] Sure. My name is Chloe Zhang And my account ID is UNGC9XY8BI [speaker001:] Thanks Chloe. And you wanted to upgrade this so you get it faster? [speaker002:] Yes. I was hoping for overnight delivery [speaker001:] I have to verify your identity. Can I get your Account ID and Order ID? [speaker002:] My account ID I just gave to you But my order ID is 2653201449 [speaker001:] Sorry about that! It popped up on my screen while I was pulling up your account with your name. Do you have the shipping status on this? [speaker002:] Yes I should Oh my, it says the item was delivered! Is that what you see on your end too? [speaker001:] It actually does not show me the status yet. I think my system is a little slower! [speaker002:] I guess I should go check my mailbox to see if it has arrived! [speaker001:] If it is delivered you should have it by then end of the day! Was there anything else you needed today? [speaker002:] No that's all Sorry for bothering you I should have checked the shipping status first! [speaker001:] No problem, Chloe. I 'm just glad you will get it in time. Have a great evening! [speaker001:] Hello, how may I help you? [speaker002:] I was considering making a purchase, could you tell me about your return policy before I make the purchase? [speaker001:] Sure, our return policy depends on your membership level. [speaker002:] Silver atm [speaker001:] Silver members are allowed to make returns for a purchase up to 6 months after buying it. [speaker002:] oh thats a very generous time window [speaker001:] Yes it is, is there anything else you are curious about? [speaker002:] no that was all, I feel comfortable making the order now [speaker001:] Great, you'll have ample time to return it if you change your mind later. Thank you and have a nice day. [speaker001:] Hello [speaker002:] Hello and thank you for contacting Acme Brands. How can I help you today? [speaker001:] I would like to check the status of my order please. I only ordered one item but my confirmation email states I ordered two [speaker002:] I can check on that for you. Could you provide me with your name or account ID please? [speaker001:] Sanya Afzal wtoszx1zzz [speaker002:] I've pulled up your account. What is your order ID? [speaker001:] 7819394580 [speaker002:] Thank you, Sanya. Let me take a moment to look at your order. [speaker001:] Ok thank you [speaker002:] Yes, I see that there was an error and it's our mistake. I apologize for that. What is the shipping status of your order? [speaker001:] out for delivery [speaker002:] Since it's about to arrive to you, we ask that you wait to receive the extra item and then contact us again so that we can start a return for you. [speaker001:] Ok sounds good. [speaker002:] Is there anything else I can help you with today? [speaker001:] Thank you for your help! Have a nice day! [speaker002:] You're welcome. You too! [speaker001:] Hi. How can I help you? [speaker002:] Hi, I just got an email for my recent order and it says I ordered two items but I only ordered one. [speaker001:] It says you ordered two of the same item? [speaker002:] yes [speaker001:] Ok Can you tell me your name, your account ID, and the order ID from this order? [speaker002:] I am Joyce Wu and the order ID is 1242018830 my account id is U1PKPFANY1 [speaker001:] The extra item is a company mistake. Has this order already shipped? [speaker002:] I think so [speaker001:] Does it say it's in transit, out for delivery, or delivered? [speaker002:] oh,, just looked, it says delivered, it must be in my mailbox [speaker001:] Ok How much is the cost of the item? [speaker002:] $84 [speaker001:] Ok, the price of the extra item has been refunded [speaker002:] oh my, thank you very much [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] no thank you, you have been great [speaker001:] Ok, I'll end this chat now [speaker001:] Hey, I'm trying to learn more about a pair of boots. [speaker002:] Hello, how can I help you today? I can help you with that. What were you wanting to know? [speaker001:] I chew a lot of gum and I'm always stepping in it. Big League chew here, trident there, everywhere is gum and I'm always stepping in it. How do I get it off the soles of the boots? [speaker002:] You sound just like my daughter! I'm always getting gum off her shoes! One moment while I look up the answer for you. [speaker001:] Mom? Is that you? [speaker002:] If I were your mom I would have to remove it for you... [speaker001:] I'm not opposed to that. [speaker002:] The best way to remove gym off the bottom of your boots is to rub a glob of peanut butter of the gym and let it sit for 10 to 15 minutes. It will start to soften and then should just scrape off. Then you can remove the rest of the gym and peanut butt butter with soap and water. [speaker001:] Sounds gross! [speaker002:] I'd love to try this too. But my daughter always finishes all the peanut butter... Hahah, it works great though! [speaker001:] Yeah, that's just gonna lead to my dog eating my shoes. [speaker002:] Just scrape it off with a knife. [speaker001:] I'll try that. [speaker002:] Then give your dog some fresh peanut butter.:] Did I answer your question? [speaker001:] That's a plan. Yes, I'm all set. Have a great day! [speaker002:] Great, you have a wonderful day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] I've been trying to order these jeans, but they are out of stock. Any idea when I can get them? [speaker001:] I'm sorry to hear that an item was out of stock. First could I have your name or account ID? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. Which jeans are out of stock? [speaker002:] the tommy hilfiger ones [speaker001:] I'll send a report to our purchasing department to let them know that this item continues to be out stock so that they can make better purchasing decisions. [speaker002:] thanks [speaker001:] You're welcome. The item may not become available until the beginning of the next month when new stocks are available. [speaker002:] ok any way i can pre order it? [speaker001:] Yes, I can back order the item for you and then it would ship out to you as soon as it's available. [speaker002:] oh perfect! thanks [speaker001:] Should I use your credit card that is on file with us? [speaker002:] yep, that works [speaker001:] You're order's been placed. Is there anything else I can help you with today? [speaker002:] no that covers it, thanks again [speaker001:] You're welcome. Enjoy your day! [speaker001:] Hello [speaker002:] Hello how can I help you today? [speaker001:] I would like to check my order status I forgot my password and cant access my account [speaker002:] Okay You've submitted two problems, which do you wish to focus on today? [speaker001:] I guess resetting my password is the best solution so I can self help in the future My name is Albert Sanders [speaker002:] Am I correct in understanding that you wish to recover your password so you can check your status on your end? [speaker001:] Yes [speaker002:] Okay one moment please. Can I get your username please? [speaker001:] asanders869 [speaker002:] Although I cannot retreive your old password I can generate you a new one. Can I get your pin number? Hello? We have a large line of customers waiting. If I don't hear from you soon I will have to disconnect this chat. [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I had placed an order but the payment method seems to be wrong. I was hoping you could check the status of the order for me [speaker001:] Okay, let me check on that for you. Could I get your name or account ID? [speaker002:] Albert Sanders [speaker001:] I'll also need your account ID and order ID. [speaker002:] Account ID: W9ZSNCF9ZP Order ID: 5910589843 [speaker001:] Thank you. Can you tell me what the shipping status for the item is right now? [speaker002:] Order Received [speaker001:] What payment method would you like to use? [speaker002:] The credit card on file please [speaker001:] Okay, Mr. Sanders I've updated your payments to use the credit card on file. [speaker002:] Thank you [speaker001:] Can I help out with anything else? [speaker002:] Thats all. Thank you for your help [speaker001:] Have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I was hoping to get a refund. I ordered this shirt but I just changed my mind and don't like it much anymore. [speaker001:] I can help you with that. Can I get your full name or Account ID? [speaker002:] Yes. I'm Alessandro Phoenix. [speaker001:] So you just changed your mind and don't want the shirt anymore Alessandro? [speaker002:] That's correct. [speaker001:] To validate the purchase can I get your username, email address and Order ID? [speaker002:] Sure. My username is aphoenix134. My email is aphoenix134@email.com. And the Order ID is 8363057183 [speaker001:] Thanks Alessandro. How did you want to receive this refund? Gift card, added to your account, a check or your credit card on file? [speaker002:] Could you just add the amount to my account please? [speaker001:] Of course. What was the amount of the shirt? [speaker002:] It was $79. With everything going on right now I figure I can use that amount for something more important. [speaker001:] I totally understand! I have refunded the $79 to your account. Was there anything else you needed today? [speaker002:] Thank you! That was all I needed today. [speaker001:] Thanks Alessandro, you enjoy your day! [speaker001:] Hello! What's your name, and how may I help you? [speaker002:] I'm Crystal Minh and I need to go through the password recovery process. [speaker001:] No problem. While I cannot get your old one, I can make you a new one. May I have your username, and pin number? [speaker002:] My username is: cm262551 I don't have a pin, but my security answer is: Singh [speaker001:] Perfect. A new password has been made for you, p7urejcyrun. Please try it if you wish to test it. [speaker002:] Ok, that seems to be working fine. Can I still change it if I want? [speaker001:] Awesome! Anything else you'd like help with? And yes, you can change it now. [speaker002:] No, that will be all. Thanks! [speaker001:] No problem. Have a good one! [speaker001:] Hello, thanks for contacting AcmeBrands [speaker002:] yo, what is wrong with the website? its like reeaaally slow [speaker001:] oh no, sorry to hear that [speaker002:] like i can't do anything with it [speaker001:] can you check to see if it is your internet speed? perhaps visit another site first? [speaker002:] yea, i'm playing music on YouTube and that's totally working just AcmeBrands is broken [speaker001:] Ok, let's try something else then. Maybe you can close some of your tabs? And any pages you aren't using [speaker002:] Look, I don't think that's it my other pages are working just fine [speaker001:] What are you trying to purchase? [speaker002:] I'm getting a nice jacket well, i was deciding between this black one and another one with the side zipper but now i decided i want the first one and i can't get it [speaker001:] hmm, perhaps the website session became stale? are you logged in at the moment? [speaker002:] hmm, lemme check yea, i am [speaker001:] ok, can you please try to log out and then log back in? [speaker002:] ok, i'll give that a shot [speaker001:] great, i'll wait here [speaker002:] ok, i'm back woo-hoo, seems to work now [speaker001:] wonderful and you can add the jacket to your cart? [speaker002:] yea, it was already there [speaker001:] great, anything else i can help you with then? [speaker002:] nope, that's it ok, great, the order seems to have gone through this time [speaker001:] wonderful, then have a nice day! [speaker001:] hello [speaker002:] Hello, thank you for contacting us today! Before we get startedcan I have your First and last name? [speaker001:] My name is David Williams [speaker002:] Thanks so much David. What can I help you with today? [speaker001:] I wanted to buy boots by Michael Kors but i have found that your price is much higher than your competitors. [speaker002:] I'm sorry to hear that. Lets see what I can do to help. [speaker001:] Ok it would be much appreciated. [speaker002:] Sure thing, this was a competitors pricing correct?. [speaker001:] $54 is your price [speaker002:] How much was the competitors price? [speaker001:] 35 [speaker002:] That is a pretty large difference. We use an algorith to set our prices so it's mostly out of our control but I completely understand your frustration. Can I have your account ID and Order ID please? algorithm* [speaker001:] My account ID is MBTMZFPTCF. My order # is 6738491485 [speaker002:] Thank's so much. I'm going to let our team know about the price discrepancy. Was there anything you would like me to do in addition to this? [speaker001:] I really wanted to take care of this today. Otherwise I can cancel and go with them. [speaker002:] Alright, If you would like I could provide a promo code to match the price, would that be fine? [speaker001:] Yes [speaker002:] sure thing, one moment. Okay David, here is your promo code and I apologize for the inconvenience. FB5F3 Is there anything else I could help you with today? [speaker001:] Thank you so much that will be all. [speaker002:] Have a great day and thank's for shopping with us! [speaker001:] Hi [speaker002:] Hi! How can I help you today? [speaker001:] I'm Joseph Banter [speaker002:] How can I help you, Joseph? [speaker001:] I'm calling to complain because the promo code I'm trying to use is being declared as invalid... [speaker002:] Oh no! I'm sorry to hear that. When was the code issued? [speaker001:] What could have happened I got the code 8 days ago [speaker002:] Our promo codes are typically only valid for 7 days from the date of issue. But let me check my system to make sure. What is your membership level? [speaker001:] Wow So I'm past the validity day Silver Is there something you can do [speaker002:] You are, which is why it is invalid. However, since you are one of our valued members, I would be happy to generate a new promo code for you! [speaker001:] Okay. Thanks a bunch [speaker002:] Your new promo code is 8ONGH. Make sure you use it in the next seven days! Is there anything else I can help you with? [speaker001:] I ll just use it Immediately. [speaker002:] Perfect. Anything else you need? [speaker001:] Not at all. Thanks for the help [speaker002:] You're very welcome! Have a great day. [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hey, can you help me? I have a promo code, but the darn thing says it's invalid! [speaker001:] Oh no! Let's find out what happened. May I have your full name? [speaker002:] Yeah sure. Norman Bouchard. I know I'm just a lowly Guest account, but c'mon. I need a working code! [speaker001:] How long ago were you given the promo code? [speaker002:] I dunno, like 9 days or so? [speaker001:] Okay. Let me search our system. [speaker002:] Yeah that sounds about right. 9 days. [speaker001:] I'm sorry, as a guest, there is nothing we can do once the promo code is out of date. They are only valid for 7 days. [speaker002:] Seriously? Nothing you can do? I'll take a new code if you'll give me one. [speaker001:] Unfortunately, I can't even give you a new one. The minimum membership for an out of date code to be replaced is Bronze. [speaker002:] Well, shoot. Appreciate your help, at least. That's all for today. [speaker001:] I'm sorry I couldn't do more. [speaker001:] Hello. How can i help you today? [speaker002:] Hi I want a refund on my shipping fee because it's too expensive is that okay [speaker001:] Okay I'd be more than happy to look into this for you give me one moment please [speaker002:] Thank you what's your name by the Way [speaker001:] My name is Rufold the Seventh [speaker002:] My order hasn't shipped [speaker001:] Can I get your full name please? [speaker002:] Nice name Rudolf the 7th. Joyce Wu??? You there [speaker001:] Yes Thank you for your patience. I've got your account pulled up now I apologize we had a system issue [speaker002:] All good [speaker001:] can i get your username, email, and order id? [speaker002:] Email Address: joycewu9@email.com Account ID: E5IN0SEJYT Username: joycewu9 Order ID: 4424750111 [speaker001:] Okay I've located your purchase [speaker002:] Taking forever?? You there? [speaker001:] Yes I'm here I'm sorry this is taking a long time Next I will need to confirm the status of your orders delivery [speaker002:] You guys are slow [speaker001:] Can you please provide that? [speaker002:] Status received Ordered [speaker001:] I will waive your fee [speaker002:] Yhanke Thank You [speaker001:] Is there anything else I can do for you today? [speaker002:] No that's it for today [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hello and thank you for contacting us today. How can I help you? [speaker002:] Hi. Could I upgrade to overnight shipping [speaker001:] Sure. Can I please get your name? [speaker002:] Chloe Zhang [speaker001:] Thank you Chloe. Can I get your Account ID and Order ID as well please? [speaker002:] EONZTRWVDK 1329421075 [speaker001:] Perfect. Can you please provide me with the shipping status of the order? [speaker002:] Out for Delivery [speaker001:] Unfortunately as the order has already shipped it is too late to upgrade. The item should likely arrive today or tomorrow though. Can I help you with anything else? [speaker002:] OK. That works. Thanks [speaker001:] Thank you and have a great afternoon! [speaker001:] Hi, how may I help you today? [speaker002:] Hi, I want to buy some jeans, but I have some questions [speaker001:] Sure, what would you like to know? [speaker002:] I would like to know if there is a design with ripped holes in them i like that type of look [speaker001:] What brand of jeans are you looking at? [speaker002:] Calvin Klein Jeans [speaker001:] Ok, let's look into that for you. New styles come and go, and many of our most popular jeans will have rips [speaker002:] OK, but what about this pair? [speaker001:] Right, if a style you would like is not available, then please search around the website for other options Perhaps if you entered in a different color, you should be able to find something Are the jeans listed as out of stock? [speaker002:] Well, I don't know. The jeans I'm looking at are in stock, but those aren't the ones I want [speaker001:] Got it, I think if you use the search functionality on the top right you should be able to find something You can use the keywords 'ripped jeans' [speaker002:] OK, I'll give that a shot thanks [speaker001:] No problem, anything else I can help you with? [speaker002:] No, that's all [speaker001:] great, have a nice day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] I lost my phone with 2 factor authentication, so I can't check my account. [speaker001:] I can help you reset tha. Can I have your full name or account ID please [speaker002:] Rodriguez Domingo [speaker001:] Thank you Rodriguez. Can I have your email address to send you a reset code? [speaker002:] rodriguezD@hotmail.com [speaker001:] Great, your the code to rest your 2 factor authentication will be sent shortly. Just to be safe you should always follow the security best practices. I will have a link with those practices sent to your address as well. [speaker002:] O.k. great, thank you. [speaker001:] Is there anything else I can help you with today? [speaker002:] That's all I need. [speaker001:] Thank you, have a great day! [speaker001:] Hi, how can I help you? [speaker002:] I can't seem to find the date that the annual sale ends on your website. Do you have it? I am thinking of buying clothes so I would appreciate a good discount. [speaker001:] The annual sale occurs during the early months of the year usually during the last week of January. This year, the annual sale started on January 23rd and ended on January 31st. If you missed it this time around, please make sure to subscribe to our [speaker002:] Thank you so much for the information! [speaker001:] Can I do anything else for you? [speaker002:] nothing else...thank you....have a good day! [speaker001:] Thanks yo too [speaker001:] Hello [speaker002:] hello [speaker001:] How may I help you today? [speaker002:] I ordered the wrong size for one of my items. [speaker001:] Give me your full name [speaker002:] Sanya Afzal I really do not want the jacket anyway. [speaker001:] We'll see what we can do about it [speaker002:] I would like to return it really. [speaker001:] Next I need to validate your purchase [speaker002:] ok [speaker001:] Give me your username, email and order id [speaker002:] Account ID: VAZCZFNJWD, Order ID: 9612126231, do not have an email [speaker001:] What of username? [speaker002:] do not have a username [speaker001:] I guess we'll need to recover your username first [speaker002:] ok [speaker001:] Can I have your zip code and phone number [speaker002:] 69750, 789-9092 [speaker001:] Verified Your username is Safzal1 [speaker002:] ok thank you. I had forgotten it. [speaker001:] Purchase Validated What is your membership level? [speaker002:] silver [speaker001:] What is the purchase date? [speaker002:] i don't remember. sorry [speaker001:] Do you have the receipt? or original packaging [speaker002:] No, I have the order Id number: 9612126231 and the box [speaker001:] The original box? [speaker002:] yes [speaker001:] You are qualified for a return Give me your full address [speaker002:] oh goody. I will get it in the mail tomorrow. 1880 Circle Drive Monterey, CA 69750 [speaker001:] How do you like to process your return? By MAil or In store or Drop off center? [speaker002:] in store please [speaker001:] Completed. You can make your return now Would this be all for today? [speaker001:] Hello, how can i help you [speaker002:] My cart is not updating when I add an item into it [speaker001:] Id be happy to help you with this. [speaker002:] ok [speaker001:] First try refreshing and then try adding to cart again [speaker002:] OK, I tried still not updating [speaker001:] Now try to log out then log back in and try it. [speaker002:] same thing [speaker001:] Now check if the item is actually out of stock. [speaker002:] Ohhh, im so sorry the item is out of stock [speaker001:] Okay, Im sure it will be back soon. Now do you need anymore help? [speaker002:] No, that will be everything [speaker001:] have a great day [speaker001:] Hi, thanks for contacting AcmeBrands. Can I help you? [speaker002:] hello, i would like to know your recommendations for a problem that I have with one of your products [speaker001:] Sure, I can help you out. What is your first name so I can better assist you? [speaker002:] great. My name is Albert. [speaker001:] Thanks Albert! What seems to be the problem? [speaker002:] I got some gum on the sole of my guess boots, and I wanted to know if you know how I can remove it without damaging the boots. [speaker001:] Sure, let me find that info for you. [speaker002:] are you there? [speaker001:] It sounds strange, but a good way to remove gum without damaging the boots is actually to rub a glob of peanut butter on top of the gum, using a butter knife. [speaker002:] oh wow, that is amazing. [speaker001:] Then leave it for 10-15 minutes, and remove it slowly by scraping it slowly [speaker002:] i'll have to try that. thank you [speaker001:] After that, clean up any remnants with soap and water. [speaker002:] will do [speaker001:] You are welcome! Can I help you with anything else? [speaker002:] no, you have answered all of my questions. [speaker001:] Excellent. Have a great day! [speaker001:] Hello! How may I help you today? [speaker002:] I need to know about refunding stuff what is your policy? [speaker001:] Okay. May I have your full name or account ID number? [speaker002:] Rodriguez Domingo ok [speaker001:] You need to know the refund policy? [speaker002:] yes I am a very fussy customer and I return all kinds of stuff [speaker001:] I understand. Please hold. Our policy for refunds are for only on items that have YET to be shipped. Does that answer your question? [speaker002:] so you mean I can get a refund before you ship it but not after I get it home? [speaker001:] That is correct. If you have received it already then it would count as a return. Not a refund. [speaker002:] What the hell good is that? How am I to know if the stuff is any good unless I get to try it out first at home? [speaker001:] You can do a return. GOld members have unlimited returns. It looks like you should be a Gold member. [speaker002:] I am Gold [speaker001:] Then you have unlimited returns. [speaker002:] So I can reutrn stuff but cant get a refund for it, is that right? [speaker001:] That is correct. Is there anything else I can help you with today? [speaker002:] So what happens to the money when I return something? [speaker001:] I can notify the internal team and they can get back to you. Is there anything else I can help you with? [speaker002:] So I get like asotre credit and not money for the refund? store [speaker001:] You will get store credit. [speaker002:] I see [speaker001:] Do you need anything else? [speaker002:] I am not going to buy stuff from you guys. I get better deals everywhere else [speaker001:] I am sorry to hear that. Would you like to cancel your gold membership? [speaker002:] You need to pass this conversation to the bosses. [speaker001:] I shall. Is there anything else I can help you with? [speaker002:] It dont matter. I will keep it That is all I have to say [speaker001:] Have a great day. Goodbye. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I have completed a return but it hasn't been credited on my bill [speaker001:] Oh, I'm sorry to hear that. I'm sure we can get this sorted out May I ask your full name to begin with? [speaker002:] Norman Bouchard [speaker001:] and was this in regards to a previous purchase, or was it a subscription refund, or a promotional package? [speaker002:] it was a refund on Calvin Klein Boots [speaker001:] Okay, Mr Bouchard. According to our system the credit has indeed been issued to your account, so it must be a website issue [speaker002:] OH good to know. Thank you [speaker001:] If you are able to log out and then log back in, you should be able to see it, but even then, the credit is available for you any time [speaker002:] O.k. great. That's all I needed. [speaker001:] Excellent. Have a great day [speaker001:] Hello. How may I help you? [speaker002:] Hello. I would like a refund on an order I place recenlty [speaker001:] Sure no problem. [speaker002:] The order ID is 5583245117 [speaker001:] Thank you. May I have your username, email, and order ID. [speaker002:] I just gave you the order ID cminh413@email.com cminh413 [speaker001:] Oh, sorry. I had entered that for your account ID. What is your account ID? Or full name? [speaker002:] I don't think I have an account ID. Is that like username? I entered that above [speaker001:] Well, what is your full name? I can pull up your account with that. [speaker002:] Crystal Minh [speaker001:] How would you like to receive your refund? Gift card, add value to your account, paper check, or to your credit card? [speaker002:] Credit card please [speaker001:] Are you sure you don't know your accound ID? I need it to complete the refund. [speaker002:] I have an order number. No account ID though are you still there? [speaker001:] Yes. Give me one moment. How much is the amount of the refund? [speaker002:] 89 [speaker001:] That's it. Do you need help with anything else? [speaker002:] Nope. That should take care of it. [speaker001:] Have a nice day. [speaker001:] Hello, how can i help you [speaker002:] Have a quick shipping question. [speaker001:] What is you question. [speaker002:] Do I have free international shipping? [speaker001:] I will be happy to look that up for you. Can I get a name or account id [speaker002:] ID 534738292 Rodriguez Domingo [speaker001:] Okay, I just looked it up. and the answer is yes you can get free international shipping. If you have further question you can look at the faq page I will send very shortly. [speaker002:] Does that include shipping both into and out of the country? [speaker001:] Yes It includes both. Do you need any further help [speaker002:] Thanks, someone told me it only included into the country. I will tell them they were wrong. That's it, thanks [speaker001:] Okay, have a great day! [speaker001:] Hi, how can I help you today? [speaker002:] Hi, I'm curious if shipping was included in the cost that is displayed? [speaker001:] Good question, let me check that for you. [speaker002:] Thank you! I got an email that has lead me to believe that it wasn't included any luck finding anything? [speaker001:] So, the email seemed to indicate that something was wrong? [speaker002:] The email said I had to pay for shipping extra. Is shipping included? [speaker001:] Could I get your name or account ID? [speaker002:] Chloe Zhang [speaker001:] Could I get your account ID and order ID please? [speaker002:] Account ID: 8AHSGJGWBH Order ID: 8403886815 [speaker001:] Thank you. Could I get your username, email address, and order ID please? [speaker002:] chloezhang650 chloezhang650@email.com I already gave you the order ID of 8403886815 [speaker001:] Oh, right, sorry about that. [speaker002:] No worries! [speaker001:] Ms. Zhang I've checked the system and can confirm that the order will process as initially expected. The email must have been an error. [speaker002:] Oh ok, so you can confirm that shipping is included? [speaker001:] Yes, the information that was given initially was correct. The email can be disregarded. [speaker002:] Great! Thank you so much [speaker001:] Can I help with anything else? [speaker002:] That is all I needed today [speaker001:] Have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] I returned by product already, but my credit isn't showing up on my bill. [speaker001:] Okay, let me look into this for you. Can I have your full name? [speaker002:] Rodriguez Domingo [speaker001:] And your username, email, and Order ID? [speaker002:] Username is rd602171, email is rd602171@email.co Order ID is 7346020152 [speaker001:] And how long have you been waiting for your refund? [speaker002:] three weeks now. It should've shown up in the last week at the latest. [speaker001:] So 21 days? [speaker002:] 22 actually Can you check and see what the status is? [speaker001:] Okay, with that length this is likely a company error. So I'm just going to issue you a new one. [speaker002:] Is the package lost or something? Okay. [speaker001:] Hmm? What package, you're asking about a refund correct? [speaker002:] Yes, and in order to get my refund I had to return my product. That's why I'm wondering if that's why it hasn't gone through. [speaker001:] Not that I know of, but I'll issue the credit to your account. [speaker002:] Okay, that works for me. Thank you. [speaker001:] Okay, it's done on my end. Is there anything else I can help you with? [speaker002:] Nope, that's it. Have a good day now. [speaker001:] And you as well. [speaker001:] How can I help you? [speaker002:] I need to check on an order and see what items were included. [speaker001:] Okay, I'd be glad to help. Can I have your name to pull up your account? [speaker002:] Norman Bouchard [speaker001:] Mr. Bouchard, did you receive an email regarding your order and the quantity seems to be incorrect? [speaker002:] The items listed in the email are incorrect [speaker001:] Sorry to hear that. Can I have your account and order ID? [speaker002:] Account ID: U9RO0O8M0D Order ID: 4050757467 [speaker001:] Thanks, I was able to verify your identity. It looks like our company made an error. Can you tell me the shipping status? [speaker002:] Out for delivery [speaker001:] Okay, you will need to call back once you receive the order to initiate the returnrefund process. [speaker002:] Ok thank you. [speaker001:] You're welcome. Is there anything else I can assist you with? [speaker002:] no that's all [speaker001:] Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] Hey.. I'm trying to make a purchase and my credit card keeps getting rejected. [speaker001:] I'm sorry about that, let me check on this for you. [speaker002:] I know I have credit available. The site just keeps saying that it's invalid. [speaker001:] Could I have your name please? [speaker002:] David Williams [speaker001:] Please try to input the card details one more time Mr. Williams. [speaker002:] Okay. [speaker001:] Did it work that time? [speaker002:] Yep same thing, invalid. No it didn't. sorry. [speaker001:] Please log out of your account then back in to try again. [speaker002:] Alright... Nope. Didn't work. [speaker001:] Could you check your card's expiration date please? [speaker002:] Yes. It matches. [speaker001:] You're sure the card isn't old then? [speaker002:] Positive. I'm going to log out and then refresh the page again. There we go. It went through. Thank you so much for your help. [speaker001:] That's great! Can I help with anything else? [speaker002:] I'll go ahead and make my purchase. No that's all! [speaker001:] Have a nice day. [speaker001:] hello, how can I help you? [speaker002:] Hi, I'd like to return the shoes I just got. They are the wrong size. [speaker001:] OK, what is your name please? [speaker002:] Albert Sanders [speaker001:] in order to validate your purchase, i will need your suername, email & Order ID username that is [speaker002:] albertsanders254@email.com, username is the same [albertsanders254] [speaker001:] also your membership level, please [speaker002:] The order ID is 0400498280, my membership level is guest [speaker001:] and what was the purchase date? [speaker002:] 2019-12-23 [speaker001:] do you have the receipt? [speaker002:] I should have it if it was included in the box. [speaker001:] well, in order to return the item, we will need a receipt [speaker002:] Well, everything is still in the original packaging, so if a receipt was mailed, I will have it. [speaker001:] this is because it is more than 30 days OK, great then what is your address for the shipping label? [speaker002:] 5695 Kennedy St Newark, MI 51239 [speaker001:] thanks. what would you prefer to return by mail, at a dropp off center or in the store? [speaker002:] By mail would be best for me [speaker001:] OK, you are all set. is there anything else? [speaker002:] Will you email me a shipping label? [speaker001:] yes [speaker002:] Great, then I think that's it! [speaker001:] great, have a good one! [speaker001:] Hello, what can I help you with today? [speaker002:] Hi there, I was hoping to return an item that I purchased. It's not the same colour as I initially expected. [speaker001:] Ok, no problem! Can I please have your full name, username, email address, and the order ID number? [speaker002:] Sure thing! My name is Rodriguez Domingo and my user name is rd526508 The email address on file would be rd526508@email.com and the order ID number is 1010984155 [speaker001:] Perfect, thanks! One moment please [speaker002:] No problem. [speaker001:] What is your membership level? [speaker002:] I have a silver membership level [speaker001:] Also, what was the date of purchase? [speaker002:] The purchase date would have been 2019-09-02 [speaker001:] Thanks! Do you still have the receipt for the purchase, or is the item still in original packaging? [speaker002:] I'm not sure whether I have a receipt but the item is still in its original packaging. [speaker001:] Ok perfect, then you are able to return the item. May I please have your full address to prepare a shipping label for you? [speaker002:] Perfect, thanks so much! My address is 0626 Lincoln Ave Newark, CA 80542 [speaker001:] Would you prefer to return the item by mail, in store, or at a drop off center? [speaker002:] I think it would be more convenient for me to return the item by mail if that's okay [speaker001:] Yes, no problem at all! It should be all set for you to return now. Is there anything else I can help you with today? [speaker002:] No that's everything. Thank you so much for your assistance! [speaker001:] You're welcome, have a great day! [speaker001:] Hello! [speaker002:] Hello, how can I help you today? [speaker001:] My name is Alessandro Phoenix, and I'm a gold member My subscription was removed! [speaker002:] Okay, what is your issue today? [speaker001:] I still want my subscription [speaker002:] Sure, let me check your status first. [speaker001:] Thanks [speaker002:] Can I have your account id and order id? [speaker001:] 15379953 & 42686 [speaker002:] Sorry that your name, account id and order id can't be verified. Can you double check the formation please? [speaker001:] Sorry I don't have that information [speaker002:] Okay, there is an amount due of $55 and the due date is yesterday. [speaker001:] Thanks have a great day! [speaker002:] You can look up this in the future yourself. [speaker001:] Bye 👋🏽 [speaker002:] You too! Byebye! [speaker001:] Hello, how can I help you today? [speaker002:] I think my order is wrong. I thought I ordered only one jacket but the email I got says that I ordered 2 jackets. [speaker001:] Okay, let me see what I can do about that Can I have your full name? [speaker002:] of course. it's Norman Bouchard [speaker001:] And your account and order ID's? [speaker002:] I do. Account ID: NZHS3UKLUK Order ID: 7001814404 [speaker001:] Okay, let me check the system about this and see what's wrong. [speaker002:] i appreciate that [speaker001:] Well looking at it it seems the email was wrong. You're only being charged for one item, and you're only getting one item. Is there anything else I can help you with? [speaker002:] That's odd. How come I got that email? [speaker001:] I don't know, likely some backend issue. [speaker002:] Oh well, you probably should fix that. That's it for today though. [speaker001:] Well then have a nice day! [speaker001:] Hello, welcome to customer care unit [speaker002:] I wanna check the status of my account because your subscription was added to your account even though I do not want it. [speaker001:] How may I help you? I am very sorry. I'll do everything to solve this problem Can you send me your Full name or Account ID [speaker002:] Albert Sanders [speaker001:] Please can you explain what the problem is again? What seems to be the issue? [speaker002:] I had a subscription added that I did not want [speaker001:] Ok. Give me a moment to go through your account details How did you find out about this issue? [speaker002:] my wife [speaker001:] good. Give me a moment to look into this. Everything seem fine with your account. You must have been misinformed and you have nothing to be worried about [speaker002:] okay thanks [speaker001:] Your account won't be charged [speaker002:] thanks [speaker001:] Is there any other thing I can help you with? [speaker002:] no [speaker001:] Goodbye and have a nice day ahead [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I made a purchase, but my shipping details have changed. I want to make sure the order si going to the right place. [speaker001:] Of course let's make sure we fix this. May I have your full name or Account ID? [speaker002:] Joseph Banter and my id is 44BAOB3UTY [speaker001:] So what is your shipping status, should be Order Received, In Transit, Out for Delivery or Delivered [speaker002:] It is order received [speaker001:] Just to validate your purchase may I have your username, email address and order ID? [speaker002:] josephb4, josephb4@email.com, 2068200015 [speaker001:] Fantastic, thank you. So you wanted to update your address correct? [speaker002:] Yes [speaker001:] And there we go. Your order has been updated with the new information. Is there anything else I can help you with today? [speaker002:] Can you tell me what address is now listed for me? [speaker001:] The address you requested. [speaker002:] Was that 9094 Brushwick Dr Raleigh, NY 63771 [speaker001:] Is that the address you requested? If not I can enter this one, not a problem. [speaker002:] My new one is 100 New St Raleigh, NY 63771 [speaker001:] Address changed. Is there anything else I can help you with today? [speaker002:] No, that's it. [speaker001:] Thank you and have a wonderful rest of your day. [speaker001:] Hello, how may I help you? [speaker002:] I ordered some jeans. There was a big stain on the knee! It was so disgusting. I would like to return them. Can you help? [speaker001:] Sure, can I have your full name? [speaker002:] Joyce Wu. [speaker001:] I'll need your username, email, and order ID now. [speaker002:] Username: jwu81305 jwu81305@email.com Order ID: 6441434763 [speaker001:] Thank you, what membership level are you? [speaker002:] guest [speaker001:] Did you purchase the item within the last 30 days, or have a receipt for it? [speaker002:] Yes, I have a receipt. [speaker001:] Great, I will need your full address for your return shipping label. [speaker002:] 8541 2nd Ave Brighton, NY 89089 [speaker001:] Do you want to process your return by mail, in store, or drop off center? [speaker002:] By mail. [speaker001:] Great, your return will be done by mail. Is there anything else you need today? [speaker002:] No, that is all. [speaker001:] Okay, thank you and have a nice day. [speaker001:] I'm trying to check something in my account, but I can't log in. [speaker002:] How can I help you today? Okay why's that? [speaker001:] I had two-factor authentication set up, put my phone broke. [speaker002:] Okay, can I have your full name? [speaker001:] Joyce Wu [speaker002:] And your email account? [speaker001:] joycewu7@email.com [speaker002:] Okay, the reset code is going to be sent to that email. On top of that I'm going to send some safety information just for future reference. Is there anything else I can do for you today? [speaker001:] Great. Thanks. Nope that's all. have a great day. [speaker002:] Have a great one yourself! [speaker001:] Thanks for contacting Acme. How may I help you today? [speaker002:] Hi, I have a pending refund but I also need to order something [speaker001:] Certainly. Were you hoping to buy an item from us, or did you want to add another item to your existing refund? [speaker002:] I want to buy another item [speaker001:] Okay, if you have any questions about an item, I can help you with that [speaker002:] I want to add this Michael Kors shirt for 69, but the refund is $100 [speaker001:] Okay, I can check on the status of your refund, and depending on how it has been processed, you may have a store credit with us that you can use to make your $69 purchase I would need your full name to begin, [speaker002:] Sure, it is Alessandro Phoenix [speaker001:] and to check the details of your existing refund, I will need to know your username, email address, and the order ID [speaker002:] aphoenix551 aphoenix551@email.com and order ID 5699105002 [speaker001:] There we are, I can see your details now. It looks like your refund has just been completed, and you have a credit with us for $100, and that was issued online [speaker002:] Great, so I can get the shirt for basically free then? [speaker001:] Exactly, whatever you were charged for your original order has been refunded, so you can make your new purchase without paying out of pocket and you'll even have $31 leftover for your next purchase [speaker002:] Ok great, I will go make that purchase the [speaker001:] I'm glad to hear it. Would there be anything else I can help you with today? [speaker002:] no, that is it [speaker001:] Excellent. Have a great day, Mr. Phoenix [speaker001:] what is the status of my subscription? [speaker002:] Welcome to AcmeBrands. How may I help? Ok. You want to know about your subscription? [speaker001:] Yes I am Sanya Afzal [speaker002:] What would you like to know? I have pulled up your account, Sanya. Wht question did you have about your subscription? [speaker001:] what is the status of it? [speaker002:] OK. I can check. One moment. May I have your account ID and order ID [speaker001:] Account ID: J72RCQLO16 Order ID: 0479471046 [speaker002:] Thanks, I have verified your ID. One moment. Your subscription is active, and the payment of $14 was received yesterday. [speaker001:] okay [speaker002:] Anything else i can help with? [speaker001:] Hi! How may I help you? [speaker002:] I wanted to see why the shipping cost are so high for this order? [speaker001:] Sure, may I have full name, Order ID, Username and Email in order to verify it? [speaker002:] Alessandro Phoenix, 9254675243, alessandrophoenix218@gmail.com That's the one. [speaker001:] Did you order any special shipping such as overnight? [speaker002:] Not that I am aware of, there was no rush to get the boots. [speaker001:] What is your membership level? [speaker002:] It's Gold. [speaker001:] Since you're a gold member we believe you about any extra fees, just tell us how much extra it was and I can remove it for you. [speaker002:] There was a $10 shipping charge. To be honest I think I now want to cancel the order. [speaker001:] Alright, how would you like the refund sent to you? Credit? [speaker002:] A refund would be the best option at this point. [speaker001:] How would you like it sent to you? Credit? [speaker002:] Yes, back on the card I used. [speaker001:] How much was the full order? [speaker002:] The item was $69, and then there is the $10 shipping fee. [speaker001:] There is your refund! Anything else I may do for you today? [speaker002:] Not right now, thank you for your quick assistance. [speaker001:] Thank you! Have a great day! [speaker001:] Hi! How can I help you? [speaker002:] Hi. Good morning! I'm looking to buy a Calvin Klein jacket and was hoping you could answer some questions for me. [speaker001:] sure, what questions do you have? [speaker002:] I'm wondering what the wash instructions are for it? [speaker001:] Great question, you can wash it in your standard washer and dryer, no need for dry cleaning. We do recommend that you use the low heat setting on your dryer to prevent shrinkage. Shrinkage of the jacket I should say you will not experience any other shrinkage any other questions I can help you with today? still there? [speaker002:] Still here JUst reviewing the info. Hold please. [speaker001:] ok no problem! [speaker002:] I think that answers all my questions. Very helpful, thanks. [speaker001:] you're welcome, have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I would like to return a shirt because I chose the wrong color for my dad. [speaker001:] Okay, let's get started! May I have your full name? [speaker002:] Norman Bouchard [speaker001:] Thank you. May I also have your username, email address, and order ID? [speaker002:] Username: nb568015, nb568015@email.com, Order ID: 7629822906 [speaker001:] What is your membership level? [speaker002:] it is Gold [speaker001:] Great! That means you have unlimited returns and we can get the last couple pieces of information to get this processed. May I have your full address? [speaker002:] wow hadn't realized the benefits of Gold membership. Here is my address: 1707 Lincoln Ave, Newark, CA 19691 [speaker001:] Gold level is pretty awesome! Now, how would you like to process this return? You can do it via mail, in store, or at a drop off center. [speaker002:] lets do it via in store. Feel the need to go out. [speaker001:] Okay, the store is ready to accept your return whenever you are ready. Is there anything else I can help you with? [speaker002:] Not today, have a great day and be well. [speaker001:] You too! [speaker001:] Thank you Hello How can I help you? Hello Are you still there? After a few minutes of inactivity, this chat will be closed Hello [speaker002:] Hello Sorry had an internet glitch [speaker001:] How can I help you? [speaker002:] I am hoping to check the shipping status on an order [speaker001:] Ok, let me check that for you. Could I have your full name or account id? [speaker002:] My name is Alessandro Phoenix [speaker001:] And can I have your account id and order id? [speaker002:] Account ID: KFBUGY1SMJ Order ID: 5560711448 [speaker001:] Thank you Let me check on that purchase. Could I have your user name and email address? [speaker002:] Sure alessandrophoenix362 alessandrophoenix362@email.com [speaker001:] What is the question about your status? [speaker002:] I am wondering where in the shipping process it is because I have not received it yet [speaker001:] So you want to know if has been shipped yet? [speaker002:] Yes, if it shipped and if there is any info on where it may be [speaker001:] Th order is still processing and has not yet shipped. [speaker002:] Okay that makes me feel better [speaker001:] It should be finished processing soon. [speaker002:] Great thank you [speaker001:] Is there anything else I can help you with? [speaker002:] Not right now. [speaker001:] Have a nice day. [speaker001:] Hello! How may I help you? [speaker002:] hi i wanted to know if my purchas qualifies for free shipping [speaker001:] Okay! I can help you with that. [speaker002:] thanks [speaker001:] Please hold one second. [speaker002:] ok [speaker001:] Can I get your full name or account ID please? [speaker002:] Joyce Wu [speaker001:] I have looked into your account an your purchase does not qualify for free shipping. [speaker002:] no way. that sucks [speaker001:] I am sorry. [speaker002:] what membership do i need to get free shipping? [speaker001:] Let me look. Please hold. [speaker002:] nevermind i can look it up myself [speaker001:] Okay. Is there anything else I can help you with? [speaker002:] no [speaker001:] Okay. Have a great day. GOodbye. [speaker001:] Hi, How can I help you today? [speaker002:] Hello, I am having an issue with the website. Whenever I try to search for a product it lags out and gives me the spinning wheel of death. [speaker001:] I see, I apologize for this, one moment please as I figure this out for you. [speaker002:] Sure [speaker001:] So basically the website is very slow, correct? [speaker002:] Yes [speaker001:] Got it, I am going to notify the internal team of this issue. Can you try logging in and out of your account to see if that does anything? [speaker002:] Sure one moment It did not seem to help at all [speaker001:] I see, there are a couple more things we can try. If you visit another website is it slow as well? [speaker002:] Let me see.. yeah I guess Google is a bit slow as well [speaker001:] Ah, my apologies but then this must be an issue with your internet and not the AcmeCorp website. [speaker002:] Alright, I will try again later on.. thanks anyway [speaker001:] No problem, is there anything else I I can help you with today! [speaker002:] Nope, that should do it [speaker001:] Great, don't hesitate to contact acmecorp with any future issues. Have a good day! [speaker001:] Hi. Thanks for contacting customer support, how may I help you today? [speaker002:] Hi, I have a problem with my subscription bill. I was billed twice for some reason. [speaker001:] I'm sorry to hear that. Can I have your name so that I can look into the issue for you? [speaker002:] Joseph Banter [speaker001:] Mr. Banter, can you also share your Account ID and Order ID with me? [speaker002:] Account ID: P7OPMA2RY9 Order ID: 4283614845 [speaker001:] Next, I'll need your membership level, please? [speaker002:] I'm a bronze member [speaker001:] One moment, while I research the system for you. I can't see any billing issue on our end. The amount you were billed is correct. [speaker002:] Okay, that's weird. I thought I had two charges on my card. [speaker001:] I don't think so. Perhaps there was an error at the bank. [speaker002:] Okay then, I guess I'll have to contact them. Thank you for helping. [speaker001:] Is there anything else that I can do for you today? [speaker002:] That was all I needed. Have a nice day. [speaker001:] Thanks for being an Acme customer, have a great day! [speaker001:] good afternoon, how can I help you? [speaker002:] I am trying to shop online and every time I look up an item 0 results are being returned.: [ [speaker001:] oh]: we will do a series of steps and we will see which one solves the problem ^^ first try to log out of your account and log back in [speaker002:] That didn't seem to work [speaker001:] ok, then try searching for an item other than the one you were originally searching for. like "Prada Handbag" [speaker002:] every time I have searched for shows 0 results [speaker001:] Very well, let's try to clear the cookies from your browsing. Do you know how to do it? [speaker002:] No sorry [speaker001:] ok it's easy, just go to the setting section of the browser and click the option "more details" [speaker002:] ok [speaker001:] click the option reset cookies ok, I will wait ^^ [speaker002:] ok done That seemed to work [speaker001:] I'm glad a pleasure to help you have a nice day [speaker001:] Hello, what can I do for you today? [speaker002:] Hello, I would like to get a refund on a item I just bought because I decided I did not want it It is a Calvin Klein shirt [speaker001:] Can I have your name please? [speaker002:] David Williams [speaker001:] Can I have your username, email, and order ID? [speaker002:] dwilliams263, dwilliams263@email.com, 5488276687 [speaker001:] what is your membership status [speaker002:] gold [speaker001:] Great I can process this return for you. Can I have your address please [speaker002:] 2496 Woodshore St San Mateo, MI 95059 [speaker001:] How would you like to process the return mail, store or drop off center? [speaker002:] Mail is fine [speaker001:] Okay, you can print of the return label from yoru account and your refund will be process. Is there anything else I can help you with? [speaker002:] Thank you for the help, That is all I needed [speaker001:] Have a nice day [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hey I was wondering if it was possible to get an extension on my premium subsciption My house was robbed and they stole all my cards so I have nothing to extend it with right now [speaker001:] I'm so sorry to hear about that! Let me see if I can help. May I get your full name, please? Hello? I'll be glad to assist you if you're still there. I'll need to end the chat in the next 60 seconds if you're unavailable. [speaker002:] oh no I'm here Albert Sanders 4234270156 81EYORSH9M my account ID [speaker001:] Thank you, Albert. May I get your membership level, please? Hello? [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Is it too late to change the shipping on my order? [speaker001:] Do you need to change the shipping to overnight? [speaker002:] No, I totally ordered the wrong item. [speaker001:] Okay, I can see if I can change that for you. Can you give me your name and account ID? [speaker002:] Chloe Zhang QN5PFN7BVL [speaker001:] And what order ID is this for? [speaker002:] 5116947159 [speaker001:] What is the shipping status of the orde? [speaker002:] Order Received is waht it says [speaker001:] It hasn't yet shipped so I'll be able to refund you for the item and remove it from your order. What is the product and price? [speaker002:] It's a Michael Kors shirt that sold for $54. [speaker001:] I've removed the shirt from your order and refunded your account $54. Is there anything else I can help you with? [speaker002:] Thanks so much. That's all that I needed. [speaker001:] You're welcome. Have a great day! [speaker001:] Hello. How can i help you today? [speaker002:] Hello! I have a question about some jeans on your site I really want them, but I am not sure if they will look good with the other things in my wardrobe Can you tell me, are your Calvin Klein jeans dark blue or black? [speaker001:] okay one moment [speaker002:] Thanks [speaker001:] are you sure it is the jeans you are asking about [speaker002:] yes the jeans it is the Calvin Klein jeans. I see them on your site right now. They cost $84 [speaker001:] they come in a lot of different colors. indigo, equinox, indie blue, sky blue, also brown, quartz stone, and jet black [speaker002:] Yes, but are the jeans that I see on your site right now dark blue or black? It's difficult to tell from the picture [speaker001:] You can choose what color you want in the checkout process [speaker002:] Hmm....okay. So you mean that I could order them in blue or black? That's really good to know [speaker001:] yes depending on your wardrobe [speaker002:] oh good [speaker001:] Is there anything else I can do for you today? [speaker002:] Well, then these will be a good buy for me No, that was it Thank you!! [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hello, how may I assist you today? [speaker002:] Hi, i need to return an item because it is the wrong color. [speaker001:] I can help you with that. Just to verify, you received an item and it is the wrong color so you would like to return it? [speaker002:] Yes, please. [speaker001:] Can I get you full name or Account ID? [speaker002:] Joyce Wu [speaker001:] Thank you Joyce. One moment while I pull up your account. Can I please get your username, email address and Order ID to verify the purchase? [speaker002:] joycew22, joycew22@email.com and Order ID: 7213929367 [speaker001:] Thank you so much. I will just verify this order. May I ask what your membership level is Joyce? [speaker002:] silver [speaker001:] Thank you Joyce. What was the purchase date of you item? [speaker002:] 011720 [speaker001:] That is within 6 months so we can do a return on this. [speaker002:] good [speaker001:] You will need to print out a shipping label. Can I get your address for that label? [speaker002:] 9167 Brushwick Dr San Lima, MI 42630 [speaker001:] Great. How would you like to process this return? [speaker002:] credit my debit card please [speaker001:] It will be credited to your debit card when we receive the return. Would you like to return it by mail, in store or at our drop off center? [speaker002:] I will mail it [speaker001:] Great, as soon as we receive the item you will get the credit. Is there anything else I can help you with today? [speaker002:] Ok, thank you This is all i needed. [speaker001:] Thanks, have a great day Joyce! [speaker001:] Hello, is there something I can help you with? [speaker002:] Hi. I'd like the change my shipping details [speaker001:] What is your user id? [speaker002:] Account ID: CJ5L9MXPJL [speaker001:] What is your current shipping status? [speaker002:] order received [speaker001:] What is your email address and your order id? [speaker002:] jwu32600@email.com Order ID: 8810426147 [speaker001:] Do you want to change your address or the order? [speaker002:] yes sorry, the order [speaker001:] Your order has been updated. Is there anything else you need? [speaker002:] No, that's all [speaker001:] Have a nice day! [speaker001:] Hello. How can I help you today? [speaker002:] Hi. I was trying to check the status of my order online but I can't login. [speaker001:] I see. Did you forget the username or password? May I have your name please? [speaker002:] Well it's doing this factor authentication thing but I no longer have the phone I used to my name is Crystal Minh. [speaker001:] Oh I see now. Crystal, can you send me your email address? [speaker002:] yup it's cminh@email.com [speaker001:] We can get this fixed. I can email you a link so you can reset. [speaker002:] great! [speaker001:] You should receive a reset code by email. [speaker002:] ok thanks [speaker001:] Im also sending you a link for better online security practices. Is there anything else i can help you with? hello? [speaker002:] nope that is! that is it [speaker001:] Great. Have a nice day. [speaker001:] Hello, how can i help you today [speaker002:] hi so do you offer stitching? [speaker001:] Yes, sitching costs 30 cents per character for the first 15, 20 for the next 15, and 10 cents for every character after that [speaker002:] theres an inside joke that my gf "owns me", so I want "Jen;s" stitched by the butt into these jeans [speaker001:] Thats funny haha, so yeah that would run you an extra 1.20 along with the cost of the jeans [speaker002:] oh cool hopefully she likes it i hate sleeping in the bathtub [speaker001:] Don't we all, is there anything else i can help you with today [speaker002:] no thank you [speaker001:] Have a nice day [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] yes i would like to check the status of my account because it looks like i was charged and extra fee [speaker001:] Okay, I'd be happy to look at that for you. Could you provide me with your name or account ID? [speaker002:] Rodriguez Domingo and account id is MOSMEIFF19 [speaker001:] Thank you. I've pulled up your account. Was the fee applied to your account or a recent order? [speaker002:] my order [speaker001:] What is the order ID? [speaker002:] 3803743187 [speaker001:] Thank you. What is your membership level with us? [speaker002:] gold [speaker001:] Since you're one of our loyal Gold members, I'd be happy to remove the fee from your order. I do apologize for receiving the fee. How much was the fee? [speaker002:] $94 [speaker001:] I've removed the $94 fee from your order. Is there anything else I can help you with? [speaker002:] yes, thank you that will be all [speaker001:] You're welcome! Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi, my husband said he saw that a premium subscription was added to our account but we never asked for it to be added. [speaker001:] Got it, one moment please May I please have your account ID? [speaker002:] I don't have my id, my name is Sanya Afzal if you can find it that way. [speaker001:] Yes, that will do, thank you! I'm going to go ahead and find out about this, one moment. [speaker002:] ok [speaker001:] The service was removed, have you been charged for it yet? [speaker002:] I am not sure, he didn't tell me that. [speaker001:] Got it, that is all I'm going to need. Is there anything else you need help with today? [speaker002:] No, that was all. [speaker001:] Great, Thanks for contacting acmecorp and have a good day! [speaker001:] Hi. Thanks for contacting client support, how may I help you today? [speaker002:] Hi! I want to know the benefits of having a premium membership [speaker001:] I'd love to tell you about that. Can I start by asking your name? [speaker002:] Joseph Banter [speaker001:] The biggest perk is the annual holiday extravaganza. Open bar! Free flight! It's always a lot of fun. US Bronze members also save on shipping and get access to promo codes. [speaker002:] Open bar! Count me in lol [speaker001:] I know, right! But wait, there's more! [speaker002:] It gets better..tell me more [speaker001:] Silver members can have agents make purchases for them and Gold members get unlimited refunds. It's an awesome system! Does that answer all of your questions? [speaker002:] Yes it does. Thanks so much [speaker001:] Is there anything else that I can do for you today? [speaker002:] no thank you [speaker001:] Have a great day and I hope to see you at the party! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I asked one of the boots I purchased or waterproof or not THRUSH I was wondering if the boots that I ordered for waterproof I'm sorry my boys talking same time as typing [speaker001:] Ah, such are the times we're living in but, one second please [speaker002:] Rodriguez Domingo [speaker001:] I'll take a look in our product manuals, and see what I can find out about the boots for you [speaker002:] Thank you [speaker001:] Most of our boots are waterproof, and many of them will come with a guarantee when purchased was there a specific brand you were looking at? [speaker002:] Ok sounds good Tommy Hilfiger [speaker001:] ah yes, those are definitely waterproof. As I just found out in the parking lot this morning and may I add, excellent choice, sir [speaker002:] Oh my lol [speaker001:] Indeed [speaker002:] Thank you they look like very nice boots and I'm looking forward to having a very long time with him Them [speaker001:] You're welcome. Is there anything else I can help with while we're here? [speaker002:] Have a great rest of your day [speaker001:] You too [speaker001:] Hello, how may I help you today? [speaker002:] Trying to purchase says, credit card invalid? Why? [speaker001:] I am so sorry for the inconvenience. Can you please try entering your credit card information again? [speaker002:] Ok I entered it Still not working [speaker001:] Ok. Can you please try logging out of your account and logging back in? [speaker002:] Ok, log out log in, entered my credit card Its working! [speaker001:] That's great to hear! Is there anything else I can help you with today? [speaker002:] No [speaker001:] Thank you. Have a great day! [speaker001:] Hi! How may I help you? [speaker002:] Hello, I would like to return a jacket I bought since it has a stain [speaker001:] Let's help with that! First I need quite a bit of info, may I have your full name, username, order id, email AND membership status? [speaker002:] Joseph Banter josephb3 Order ID is 3975284575 josephb3@email.com I am Bronze level [speaker001:] Thanks so much! One second. When did you purchase the item? [speaker002:] On November 25 last year [speaker001:] Do you have the original packaging or receipt? [speaker002:] Yes it is in original packaging I don't have the receipt but it should be in your system [speaker001:] Alright, please give me your address to make the shipping label. Would you like to drop it off by mail? [speaker002:] 0160 2nd Ave Monterey, TX 47283 Yes I can drop it off by mail [speaker001:] The shipping label will be sent to you, anything else today? [speaker002:] No that's it [speaker001:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrands, how may I help you? [speaker002:] Hi there, I need to return an item. [speaker001:] Absolutely, what is the reason for the return? [speaker002:] They are the wrong color. I needed solid black for a costume party but these have red and white stripes on them. [speaker001:] I understand. Can you provide me with your full name or Account ID? [speaker002:] My name is Chloe Zhang [speaker001:] Great, can you also provide me with your username, email address, and Order ID so that I can validate your purchase? [speaker002:] My username is chloez00, my email is chloez00@email.com and my order ID is 6928252899 [speaker001:] Thank you can you confirm your membership level please? [speaker002:] Silver [speaker001:] What date was your order placed? [speaker002:] 2019-09-21 [speaker001:] Do you have your receipt or the original packaging? [speaker002:] I have neither. [speaker001:] Unfortunately without the reciept or the original packaging, we are unable to accept returns that are over 6 months old. Is there anything else that I can help with today? [speaker002:] Well that's too bad. I guess I won't be doing any purchases here anymore. [speaker001:] I certainly do apologize. Is there anything else I can assist you with today? [speaker002:] I guess not. [speaker001:] Thank you and have a great day! [speaker001:] Hi, thanks for contacting Acme. How can I help you today? [speaker002:] Hello, My Name is Joseph Banter. I need some help. [speaker001:] Sure thing, Joseph. How can I help you? [speaker002:] I'm having trouble getting my payment together for you today. [speaker001:] Ok, what seems to be the problem? [speaker002:] Can I possibly get an extension on the time to pay, I can get the money but just not today. [speaker001:] Sure, I'd be happy to find that out for you. Give me one second here to pull up your info. Can I get your account ID and order ID please? [speaker002:] Thanks, I can give you my account ID? Yes, that's me. I can help with the ID if needed though. [speaker001:] Yes, please. [speaker002:] ID is BZOGB6IG5F [speaker001:] Thanks. Do you have an order ID number as well? [speaker002:] The order this is regarding is 7494121910 [speaker001:] Excellent, thank you. Do you know what membership level you are? [speaker002:] Silver [speaker001:] We have Bronze, Silver, and Gold. Ok, great. Thanks. [speaker002:] I'm silver. [speaker001:] Since you are a silver member and are within the 1 day late range, I'm happy to inform you that we can offer you an extension on that. [speaker002:] Great, how long is the extension? [speaker001:] It will extend until your normal due date, but next month. [speaker002:] Thanks that's wonderful. I appreciate your help. goodbye. [speaker001:] No worries, happy to help! Can I do anything else for you today? [speaker002:] No, Good now. I'll get you the money. Bye. [speaker001:] Alrighty then! Have a great day! [speaker001:] Thank you for contacting AcmeBrands, how can I help today? [speaker002:] Hi. I would like to check the status of my account There's a question I have about shipping [speaker001:] Sure, what is the shipping question that you have? [speaker002:] Does my account include free international shipping? [speaker001:] I can look into this for you. To start can you provide your full name or account ID? [speaker002:] Sure. My name is Sanya Afzal [speaker001:] I see that your account does include international shipping. [speaker002:] Great! thank you [speaker001:] Any other questions you have about your subscription service can be found on the FAQ page I am about to link. Is there anything else I can help you with today? [speaker002:] No, that's all. thanks [speaker001:] Thank you and have a great day! [speaker001:] Hello, Thank you for contacting us today. How may I help you? [speaker002:] yeah, I paid for that special benefit service and want to know if international shipping is free too Silver member Joseph Banter at your service, lol [speaker001:] Sure thing let my see if I can pull that information up for you. Alright I was able to pull up your account now lets check on the international shipping, [speaker002:] thanks [speaker001:] Alright it looks like your account is approved for free international shipping! [speaker002:] that's what I'm talkin about just needed it confirmed, thanks [speaker001:] For further questions about your account and subscripionts you can refer to our FAQ page. Here's a link to it, [speaker002:] appreciate it [speaker001:] Did you have any further questions for me? [speaker002:] no, i am good to go [speaker001:] Great! Thank you for shopping with us Joseph. Have a wonderful day! [speaker001:] hi i have a question for you [speaker002:] Hello, how can I help you today? [speaker001:] I want these boots They look great They are the $84 michael kors boots [speaker002:] Happy to help, may I have your name please? [speaker001:] Chloe Zhang [speaker002:] thanks Chloe. [speaker001:] so about the boots My size is 9 it says on the site that my size isn't available but i wanted to make sure do you have any size 9 of the boots in stock? I really want them [speaker002:] I understand. The boots come in a wide variety of sizes. [speaker001:] okay [speaker002:] But if the boots are listed as empty on the website, then we are currently out of stock. [speaker001:] so you don't have any of the boots in size 9? [speaker002:] If the website said it is not available, I am afraid we are currently out of stock for size 9. [speaker001:] oh good [speaker002:] Boots will usually be refilled at the end of every month, so you can check back at that time. [speaker001:] I mean not good lol:] okay [speaker002:] Great, is there anything else that I can help you with? [speaker001:] i will check later then to see if they come back in my size no that was it thank you [speaker002:] Have a nice day! [speaker001:] Hello! What's your name, and how may I help you? [speaker002:] hi jsut wondering what your refund policy is i havent bought anything from y'all before [speaker001:] Let me check for you. Refunds can only be for items that have not yet been shipped. If you request a refund with this in mind, you just need your account information to verify it. Does this answer your question? [speaker002:] yes thank you [speaker001:] Anything else you need help with today? [speaker002:] no that is all [speaker001:] Have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I am LIVID, I tell you. LIVID! [speaker001:] Oh no! What happened? [speaker002:] My name is Albert Sanders. I completed a return, but your incompetent company has yet to reverse the charge. THE NERVE! [speaker001:] Let's see what happened. May I have your username, email address, and order ID? [speaker002:] Username: as063432 Email Address: as063432@email.com [speaker001:] Do you also have your order ID handy? Uh oh, did I lose you? [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I'm having trouble accessing my account. I no longer have the phone for that two factor authentication thing. [speaker001:] Oh, i'm sorry to hear that, let me see what I can do [speaker002:] ok thank [speaker001:] I should be able to reset the authorization for you, one moment please can I ask your full name or account ID to begin with? [speaker002:] yes, it's Joseph Banter and i don't know my id. [speaker001:] That's not a problem, Mr. Banter, I can see your account now [speaker002:] ok good. [speaker001:] I will need your email address, though, so that I can send you a confidential code that you can use to reset your authorizations [speaker002:] sure, it's josephb3@email.com [speaker001:] Okay, I can send a reset code to that email [speaker002:] great, thank you! [speaker001:] Okay, a link and a reset code are on their way. From there you should be able to either turn off the authorization or, as I would advise, set it up again with a different phone [speaker002:] Ok I will do, thank you for your help. [speaker001:] Will there be anything else that I can help you with today? [speaker002:] Nope that'll do me. [speaker001:] Excellent, have a great day, Mr. Banter [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Credit card is invalid on your site. [speaker001:] I'm sorry your having issues while placing your order. Have you tried deleting all the payment info and re-entering it? [speaker002:] i just tried it, didn't work. [speaker001:] Okay. Log out of your account and then back in and try again please. [speaker002:] It just worked, thank you. [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] no [speaker001:] Great! I hope you enjoy the rest of your day! [speaker001:] Hello I have a question about my subscription. Can you help me? [speaker002:] Hello. How may I help you today? [speaker001:] Yes [speaker002:] Sure lets take a look. [speaker001:] I was wondering if there are any consequences to being late on a subscription payment I love the benefits of my subscription but I have lots of bills So I might be late on a payment Do you know what happens if I'm late? [speaker002:] Well we do have late fees when it comes subscription fees. It is $ per day past your due date. What is your membership level? [speaker001:] Gold How much is it per day? [speaker002:] SInce you are gold you do get a 5 day grace period. Oh Im sorry. Its $2.00 a day [speaker001:] Okay. So I keep my benefits for 5 days? Or do I not have to pay the late fees for 5 days? [speaker002:] You keep them during the grace period. [speaker001:] Okay [speaker002:] Anything else I can help you with? [speaker001:] But the late fees begin immediately? Then after five days I lose my benefits? I just want to make sure I understand [speaker002:] YOu have a grace period of 5 days then are charged $2 per day late [speaker001:] And when do I lose my benefits? Or do I keep them? [speaker002:] Yes because you no longer have an active subscription [speaker001:] So I lose my benefits after five days? [speaker002:] Yes I have just answered that but you typed another question instead of waiting for the answer. [speaker001:] ok i'm sorry [speaker002:] You have a 5 day grace period then it is $2 per day after that. [speaker001:] I didn't mean to be confused [speaker002:] Its okay. Anything else I can help you with? [speaker001:] No, that's it [speaker002:] Great. Have a nice day. [speaker001:] Hi how can I help you [speaker002:] Hi! I was trying to make a purchase but for some reason this item is always out of stock Am not sure why is that I have been eyeing it for a while [speaker001:] Let me help Can I get your full name [speaker002:] David Williams [speaker001:] And what's the item? [speaker002:] its a tommy hilfiger shirt [speaker001:] I've notified the purchasing department about this so they can look into it Would you like me to back order the item for you so it will ship as soon as it's in stock? [speaker002:] Thank you. Yes please I hope they do get it in stock soon though [speaker001:] Is it ok to use your card on file? [speaker002:] sure [speaker001:] OK, your item is back ordered. It will ship out to you as soon as it's back in stock. [speaker002:] Thank you [speaker001:] Anything else? [speaker002:] Thats all. Thanks [speaker001:] Have a nice day [speaker001:] Hello. I need help with my order please [speaker002:] Thanks for contacting AcmeBrands. What exactly is the issue with your order? [speaker001:] So here's my situation. I had to get out of the Big Apple [NYC] and move somewhere smaller So I recently relocated to Baltimore, NY It's much nicer here But I think my order is still set to go to NYC Can you help me change my shipping address? [speaker002:] Sure, I can assist with changing your shipping address. Can I have your full name or account ID? [speaker001:] Okay-dokey Joyce Wu [speaker002:] Thanks Joyce, what is the shipping status of your order? [speaker001:] It's in transit It's these really cool boots that I'm going to wear in the countryside And some jeans for hiking [speaker002:] Sounds awesome! Can I get your username, email address, and order ID so I can check on your purchase? [speaker001:] Sure thing! joycewu5 joycewu5@email.com 9639578142 [speaker002:] Alrighty the address on your order has now been changed. Is there anything else I can help you with today? [speaker001:] Do you need my new address? I live at 3219 Lincoln Ave Baltimore, NY 45335 Can you make sure that the order will be shipped there? [speaker002:] It looks like in our records you changed them on your account, they just hadn't updated on this shipped order. [speaker001:] Oh So the order's going to the right place now? [speaker002:] Yes, that is the address I used to update the order. [speaker001:] Great! I don't need anything else. Thanks so much! [speaker002:] Great, thank you and have a great day! [speaker001:] Hi I have a question about my account [speaker002:] hello, how can i help you? [speaker001:] I have a premium subscription and I'm not sure when the annual fee is due. Can you help? [speaker002:] Certainly, i will check that for you. Can I have your full name and account id? [speaker001:] Crystal Minh PNMYSUU9GF [speaker002:] Now that I have the account up i just need the order id to check on that for you. [speaker001:] 5090928539 [speaker002:] Identity has now been verified. Your account is currently active, however I will tell you that you do owe 49$ tomorrow. [speaker001:] ok can you pay for it with the card on file? [speaker002:] yes I can make that happen that is all set up to happen now is there anything else I can do for you? [speaker001:] great that's it [speaker002:] have a great day [speaker001:] Hello, how may I help you today? [speaker002:] the search results are acting up on the page. [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can you please try logging out of your account and logging back in? [speaker002:] ok just a sec I am back on [speaker001:] Is the search still not working? [speaker002:] the search bar is not working [speaker001:] I apologize for the inconvenience, but can you please try clearing your browser's cookies? [speaker002:] okay i have cleared my cookies there we go now it is working [speaker001:] Great. I am glad that we were able to resolve your issue. Thank you for your patience. Is there anything else I can help you with today? [speaker002:] Thats all thanks [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] hi! how can i help you today [speaker002:] Hi. My name is Chloe Zhang. I had recently purchased a Guess shirt for $84. However, there was an extra fee added on and I am not sure why. [speaker001:] Sure! let me look into that for you what is your account id and order id? [speaker002:] My account ID is DKKUNMNIKI. My order ID is 8502580213. [speaker001:] Great! let me take a look. It looks like you may be incorrect. What is your membership level? [speaker002:] Silver [speaker001:] Thanks. We always trust our silver members so we will remove the fee. It was 84 correct? [speaker002:] Great. Thank you. Yes [speaker001:] What was the fee amount? [speaker002:] 10 [speaker001:] Can i help you with anything else [speaker001:] Hello [speaker002:] Hi....I just signed up for a premium subscription but there has been an error because I was charged twice. Can you help me? [speaker001:] Absolutely Can I get your name and account number? [speaker002:] Norman Bouchard at 998-310-8208 [speaker001:] Thank you. Now I need your account ID and order ID please. [speaker002:] my account id is AEAFPYH04K and the order id is 433498345 [speaker001:] Thanks. One moment please while I verify your info. Seems that the order ID is incorrect You still there Norman? [speaker001:] Hello, how can I help you [speaker002:] Hi I just want to see if my refund is being processed Alessandro Phoenix [speaker001:] Hello, let me check on that for you. Can you provide me your username, email address, and order ID please? [speaker002:] Email Address: ap590180@email.com Username: ap590180 Order ID: 4476430943 [speaker001:] Hello, it looks like the refund status is complete and I see you initiated the refund through chat. [speaker002:] Great thanks [speaker001:] Is there anything else I can help you with? [speaker002:] What was the payment method it was refunded to [speaker001:] It looks like it was refunded to the card on file [speaker002:] ok perfect. That's all [speaker001:] Excellent, have a great day! [speaker001:] Hello! How can I help you? [speaker002:] I'm thinking of buying the Guess boots, but I need to know if they are regular or wide width. [speaker001:] Let me take a look for you. [speaker002:] Thank you. [speaker001:] Our boots vary in sizes, but are generally on the wider side. We follow the U.S. system, but we put an extra 16 inch of width in there. [speaker002:] Ok, thank you!! [speaker001:] Please note that if there is a size issue, all purchasers get free returns within the first 30 days. Can I help you with anything else? [speaker002:] No, that was all! [speaker001:] Okay, have a good day! [speaker001:] Hello, how may I help you? [speaker002:] Hello, can you help me log in to my account please, I don't remember my password [speaker001:] Okay, can I have your full name and your username? [speaker002:] Sure it's Rodriguez Domingo, rodriguezd288 [speaker001:] I will need your PIN number or your Security Answer to generate a new password for you. [speaker002:] It's 777284 [speaker001:] Thank you, here is your new password: 30ff762y7nh Is there anything else you need help with? [speaker002:] Perfect that worked, thank you, have a good day [speaker001:] You're welcome, have a nice day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hello, I would like to know how long it takes to wear in the Tommy Hilfiger boots as I am looking to purchase them [speaker001:] Okay, let me see what I can find in our product manuals. Here we are. Our prior customers have said that it usually takes about 40 to 60 hours of regular use to really wear in the Hilfiger boots adding a little bit of oil to the leather also really helps when they are new [speaker002:] Ok that sounds good, thank you [speaker001:] Excellent. Is there anything else I can help you with? [speaker002:] that is all [speaker001:] Okay, have a great day [speaker001:] Hello and thank you for contacting us today! How can I help you? [speaker002:] Hi, I'm trying to buy stuff but the website is so slow. It's impossible to use right now. [speaker001:] Oh I'm sorry to hear that. Let's see if we can resolve that issue. Can I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] Okay, Alessandro. First can I have you please close all tabs on your browser and any other open programs that may be running. Those could cause a slowdown. [speaker002:] Okay sure, one moment Alright, I closed everything except for the tab with the store. Still too slow. [speaker001:] Can you try visiting another website and see if it is slow as well? [speaker002:] Okay, just tried a couple of other sites and they are loading just fine. [speaker001:] Could you try logging out and back in again? [speaker002:] Okay I'll try that, one second Hey it worked, guess I should've tried that earlier. Thanks for the help, now I can buy my things! [speaker001:] Oh great! I'm glad that worked. Can I help you with anything else today? [speaker002:] Nope, that's it [speaker001:] Thank you and have a great day! [speaker001:] hello! how can I help you? [speaker002:] Hi I want to check status of order because I want to change delivery time? [speaker001:] sure, can I have your name please? [speaker002:] Joyce Wu [speaker001:] Thanks Ms Wu May I have your account ID and order ID please [speaker002:] RMDYZ8LLKW Order ID: 2632603182 [speaker001:] are you looking to change the delivery time from morning to evening [speaker002:] Yes delivery evening please [speaker001:] ok, what is the shipping status? [speaker002:] Order received Thank you, you are quick [speaker001:] excellent, I've gone ahead and changed that to evening delivery. Was there anything else I can help with? You're welcome, I like to be as speedy as possible! Saves us both time! [speaker002:] No [speaker001:] Great, have a wonderful day! Hope to chat with you again! [speaker001:] Hello, this is AcmeBrands customer service. How may I help you? [speaker002:] Hi, I need your help, we just moved and I need to change my address [speaker001:] Sure, can I have your full name or account ID? Hello? Are you still there? [speaker002:] Yes, it is Alessandro Phoenix Account is XIUEU4JTZ8 [speaker001:] Thanks, I will need your current address The address that is currently on your account that is, for verification purposes. [speaker002:] The address was 7069 Brushwick Dr, San Lima TX 94496 [speaker001:] Thank you, I will now need 3 of the following pieces of information for further verification: Zip code, telephone number, pin number, username, password, email, order id of a previous purchase Choose any three that you wish [speaker002:] aphoenix028 aphoenix028@email.com 543402292 [speaker001:] Thank you, please let me know the address you wish to change to. [speaker002:] 487 Brunswick, San Lima TX 94496 [speaker001:] Great, everything has been updated. Is there anything else you need help with? Since your account has been updated, I am going to assume you are taken care of. Thank you and have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi. I was looking at shirt but wanted more information. [speaker001:] Can you please tell me more about your question regarding the shirt? [speaker002:] I'd like to know how long the arm length is. [speaker001:] I would be glad to answer that for you. Please give me a moment to look up that information. What is the brand of the shirt you are considering? [speaker002:] It is a Tommy Hilfiger. [speaker001:] The sleeve length of this Tommy Hilfiger shirt varies depending on the size. For small, the sleeve length is 32 inches. Medium is 34 inches. Large is 36 inches. [speaker002:] That helps me so much, thanks! [speaker001:] You are welcome. Are there any more questions I can answer for you today? [speaker002:] No, that was all! [speaker001:] Thank you. Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] how is my subscription? I ask cause I wanna keep it I wanna pay remaining balance to activate it [speaker001:] Sure thing, let me look into it for you. Could you give me your full name and account ID please? [speaker002:] Name: Sanya Afzal Account ID: NCVJ178ESK [speaker001:] Great I was able to pull up the account. Can you also give me your order ID so I can look it up? [speaker002:] Order ID: 1585253310 [speaker001:] Alright I was able to find it. The balance due on your account is $14 you wanted to pay that now correct? [speaker002:] thank you yes [speaker001:] Alright Ill go ahead and process that now. Did you have a card you wanted to use or should I use the one on file? [speaker002:] use one on file [speaker001:] Alright. Everythings been taken care of. Can I help you with anything else? [speaker002:] no [speaker001:] Thank you and have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello! What happens if I am late on a subsciption payment? [speaker001:] I can find that information for you. Can I start by having your name please? [speaker002:] I am David Williams [speaker001:] Thank you, David. Let me pull that information up. [speaker002:] I am a bronze member [speaker001:] Perfect thank you. [speaker002:] If I am late on a payment, can I still order? [speaker001:] A late fee is charged for any late payment for the subscription service. The fee is 2 dollars per day past the monthly deadline. [speaker002:] Is there a way that the fee could be waived, please? [speaker001:] Unfortunately the fee is only waived for gold and silver members and only for 5 days past the payment period. I'm sorry about that. Was there anything else I could help you with? [speaker002:] Well, thank you anyway. Have a good day. [speaker001:] Have a great afternoon! [speaker001:] How can I assist you? [speaker002:] I want to manage my payment method change it to credit card. for my order. [speaker001:] May I have your full name or account ID? [speaker002:] Albert Sanders [speaker001:] I need 3 out of the following 7 pieces of information: Zip Code, Phone #, username, PIN, password, email address, or an order ID. [speaker002:] 74738 is zip, 003-2911, order id is 4890306336 [speaker001:] Thank you...updating now. [speaker002:] ok [speaker001:] OK, the information in our system is current and up to date. [speaker002:] ok [speaker001:] Is there anything else I can help you with? [speaker002:] no [speaker001:] Have a good day. [speaker001:] Hello, how can i help you today [speaker002:] Hello. I've been trying to place an order all morning but the website is so slow i can't take it. [speaker001:] Okay sorry about that, are other websites slow for you or just ours [speaker002:] just yours i really want that calvin klein shirt but i'm about to give up. [speaker001:] Okay. if you would like i can make the purchase for you since it seems our website is having problems [speaker002:] sure that's fine [speaker001:] Okay great, is there anything else i can do for you [speaker002:] no thats it thanks [speaker001:] Okay have a good day [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hi. I need to return the boots I just received. They are in the wrong color. [speaker001:] I can help you with that. Can I get your full name or Account ID? [speaker002:] Albert Sanders [speaker001:] Thanks Albert, I'll just pull up your account. [speaker002:] I don't know my account id [speaker001:] No problem. Can I get your username, email address and Order ID to validate the purchase. [speaker002:] Username: albertsanders134 Email Address: albertsanders134@email.com Order ID: 5905154125 [speaker001:] Thanks Albert. What is your membership level? [speaker002:] Silver [speaker001:] Thanks. When did you purchase this item? [speaker002:] 2020-02-28 [speaker001:] That is within the 6 month return window so it is no problem to return. Can I get your address for the return label? [speaker002:] 7646 Brushwick Dr Monterey, CA 69190 Thats great news to hear [speaker001:] How did you want to make the return Albert? [speaker002:] by mail please [speaker001:] Great, you can print off your shipping label that will be emailed to you and mail the boots back. You will receive credit as soon as we receive them. Is there anything else I can help you with today? [speaker002:] I will be looking out for that email. thank you for all your help. [speaker001:] Thanks, you have a great day Albert! [speaker001:] Hello:] How can I help you? [speaker002:] Hello. I want to check the status of my subscription please. I don't want to lose it. [speaker001:] Ok, no problem. May I please have your name, account ID number, and order ID number? [speaker002:] David Williams, Account ID: S2RP3OIEC2, Order ID: 7478328959 [speaker001:] Thanks! One moment please. It looks like your subscription is still active! You do have a $14 payment due in three days if you want to keep it active though. [speaker002:] Oh great! Yes I will pay that please. [speaker001:] I can send you a link so that you're able to find this information in the future too! [speaker002:] Excellent [speaker001:] Can I help you with anything else? [speaker002:] That will be it. Thanks and have a great day! [speaker001:] Thanks, you too! [speaker001:] Hello, how can I help you? [speaker002:] I would like to place an order but need to know the refund policy. [speaker001:] Just one minute while I look that up. Refunds are only available for items that have yet to be shipped. They will be issued for any valid purchase with confirmed order ID, customer username, and customer email address. Please make sure that you have this information if requesting a refun Is there anything else I can help you with? [speaker002:] nope that's all. Thank you! [speaker001:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] hello i wanted to know if you had the michael kors jeans in any larger sizes? [speaker001:] Of course. Let's see what we can find out here for you. One moment. [speaker002:] thanks [speaker001:] So here is what I have found out. The standard in length is a 36 inseam. If the website lists the size you are looking for as currently empty, then we are out of stock. [speaker002:] oh ok. no larger waist sizes then? [speaker001:] Now we refill our stock with jeans at the beginning of every month. [speaker002:] ahh i see alright, thanks for the help [speaker001:] So I would check again if it say out of stock early next month, say May 4th. [speaker002:] sounds good [speaker001:] Was there anything else I can help you with today? [speaker002:] that's it [speaker001:] Thank you for your patronage and you have a wonderful rest of your day! [speaker001:] Hi. Thank you for contacting the client support, how may I help you today? [speaker002:] Hi, I need to check the status of my subscription [speaker001:] I'd be happy to look into that for you. May I start by getting your full name? [speaker002:] Yes, Crystal Minh [speaker001:] Ms. Minh, what was your specific question about your subscription? [speaker002:] I need for my subscription to be active, so I need to know what's due [speaker001:] No problem. I just need to get your Account ID and the Order ID associated with the account. [speaker002:] RXDSKRCBCC, 6025006533 [speaker001:] Ms. Minh, your subscription is currently active and your next payment of $14 is due in three days. [speaker002:] Ok, can I pay it now? [speaker001:] Sure, or you can access your account via this link and make the payment there. Your username is cminh1. [speaker002:] Ok great I will do that [speaker001:] Is there anything else that I can help you with today? [speaker002:] No, thank you so much [speaker001:] We appreciate you shopping with us, have a great day! [speaker001:] Hi, how may I help you? [speaker002:] Hello! I've noticed that your website is really slow. What's going on? [speaker001:] I can help you solve this. Could I get your name? [speaker002:] Rodriguez Domingo [speaker001:] Okay, Rodriguez. Could you try logging out of your account and back in to see if this fixes the site? [speaker002:] okay, I have done that but it's still not better [speaker001:] Try closing other browser tabs and programs on your computer. This might speed up the site. [speaker002:] anything else? [speaker001:] Try visiting another site. It might be a problem with your internet service provider. [speaker002:] okay, that fixed it! [speaker001:] Great, is there anything else I can do for you? [speaker002:] no [speaker001:] Have a wondderful day! [speaker001:] Thanks for contacting us! How can I help? [speaker002:] Hi what is the status of my subscription, I don't want to lose it. I'll pay today if it's due My name is David Williams [speaker001:] I'll take a look, David. [speaker002:] I just need to know when the annual fee is due and if I can pay it today [speaker001:] Sure. What is your account ID and order ID? [speaker002:] Account ID: XUCMYNHZQV Order ID: 2787701181 I'm a gold member [speaker001:] You have $49 due today. Would you like to pay using your card on file? [speaker002:] Yes please [speaker001:] Done, you're all set! I'm going to send you a link to manage this on your own if you'd like to. You will need to use your username to log in. Do you know it? [speaker002:] Great that's all I needed. Yes I have my username [speaker001:] Great, have a nice day! [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] The payment method of my order looks to be wrong. [speaker001:] Oh no, I can look into that for you. Just to verify you need to change the payment method? [speaker002:] yes [speaker001:] May I have your full name or Account ID? [speaker002:] Norman Bouchard [speaker001:] What is the current payment method that is wrong? [speaker002:] I wanna use debit and not PayPal [speaker001:] I will need to verify your identity do you have your username, email address, and order id? [speaker002:] Order ID: 1883745778 no username and email [speaker001:] Do you have your zipcode, telephone, or pin number? [speaker002:] 2613 274-6245 [speaker001:] Great, and you would like to change to debit correct? [speaker002:] yes [speaker001:] This has been updated, is there anything else I may do for you today? [speaker002:] no [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how can i help you today [speaker002:] Hi there. I have been trying to place an order but my card keeps getting rejected. I have plenty of money in that account so I don't know what the issue is. [speaker001:] Okay sorry about that, to start could you make sure you are entering the card number right or that it is not expired [speaker002:] yea, I did it like 4 times [speaker001:] Okay, could you try logging out of your account then logging in and trying again [speaker002:] sure give me a second ok that didn't seem to work, still rejected [speaker001:] Looks like we are having issues on our end. What is the product you are trying to purchase. I can make the purchase on my end with the card on file if you like [speaker002:] ok, the $89 calvin klein boots [speaker001:] Okay done, is there anything else i can do for you [speaker002:] no thats it, thanks [speaker001:] Okay, have a good day [speaker001:] Hi, how can I help you? [speaker002:] Hi, I want to know more about this Guess shirt. How wide is the collar on it? [speaker001:] Sure I can look at that for you Real quick can I have your name? [speaker002:] Albert Sanders [speaker001:] Our shirts are designed for extra comfort and do not have tight collars. In fact, we have designs with loose collars for those who want it. The standard collar size is 15 inches. The smaller ones are comfortable for 14 inches. The large ones are at 16 inches. [speaker002:] Okay great, the standard collar will work for me. Thank you That's all I needed to know today, have a nice day. [speaker001:] Okay Have a good day. [speaker001:] Hello, how are you today? [speaker002:] Hi I have a question about a product I'm ok.how are you? [speaker001:] I'm great! What was your question? [speaker002:] I have a question about the michael kors boots I wanted to see how easy it was to clean like if I get gum on the sole, how hard is it to get off? [speaker001:] To remove gum from those boots, you can wipe peanut butter over the gum. Let that sit for 10-15 minutes, and the gum should begin to soften. Then you can scrape it off and wash the shoe with soap and water to remove the rest. [speaker002:] oh that sounds pretty easy cool thanks for that. I think I'll go get it [speaker001:] Is there anything else I can help you with today? No problem! [speaker002:] thats it [speaker001:] You have a great day! [speaker001:] hi [speaker002:] Good afternoon, how can I help you today? [speaker001:] My cart is not updating the items I add [speaker002:] There are several things we can try and do to fix that. May I ask who I am speaking with today? [speaker001:] Name: David Williams [speaker002:] Thanks David. The first thing I would try is to log out and then back in to your account. [speaker001:] do you mean you want me to log out and back into my account, you can not really control what I do with my account or log me in or out of my account I am in [speaker002:] Sometimes logging out and then back in will reset it. [speaker001:] yes, but that is not the issue, the issues is your use of language saying you would log in and out of my account but that is actually what I am trying to do and you do not have that capaibility or permission anyway, that did not work you have any other suggestion [speaker002:] I was asking your to log out and back in to your account. Of course I can't do that... Then next thing to try is to refresh the page. [speaker001:] I have tried that, that did not work [speaker002:] Can you check if the item is Out of Stock. This is listed on the bottom left hand side of the product page. [speaker001:] should you not check that for me? you work for the store, you would know that better than I do maybe I should shop at another store next time with this kind of help, maybe it is better not to get any and find a new store all together [speaker002:] Yes, but I did not know what you were looking at. The cart might not be updating due to the item being out of stock. I would be happy to order the item for you. [speaker001:] no, that is all, I think I am done shopping here for now [speaker002:] I'm sorry the solutions so far have not helped. [speaker001:] I don't want your help anymore, not that you helped at all only time is wasted [speaker002:] I'm sorry your feel that way. I was trying my best to help you and we had not gone through all our options. Have a good day. [speaker001:] Hi! How may I help you? [speaker002:] Hello. The delivery time on my order is wrong and I need to change it. [speaker001:] Alright! May I have your full name, Account ID and Order ID to verify? [speaker002:] David Williams, Account ID: UXBLPA7W16, Order ID: 1530372559 [speaker001:] What is the shipping status? [speaker002:] Order Received [speaker001:] Then I'm sorry, there is nothing we can do to fix the order delivery time. [speaker002:] Oh that's a bummer. Okay well thank you for trying. [speaker001:] No problem! Sorry, anything else today? [speaker002:] Nope that's it, thank you. [speaker001:] Have a good one! [speaker001:] Hello and welcome to AcmeCorp. With whom do I have the pleasure of speaking with today? [speaker002:] Howdy! I am Rodriquez [speaker001:] Hi Rodriquez, how may I be able to assist you? [speaker002:] I need your assistance in updating my shipping details. [speaker001:] Yes, I will be happy to do that. [speaker002:] I got kicked out of my house so... I need my items sent elsewhere. Thank you so much I didnt move too far away [speaker001:] First, I will need to validate your purchase. [speaker002:] okie dokie [speaker001:] Can I have your username, email address and order id for the account? [speaker002:] rdomingo341 rdomingo341@email.com 4944 circle drive #4 newark MI 62821 [speaker001:] Thank you. Before I get started, can I please have your full name? [speaker002:] Rodriguez Domingo [speaker001:] Thank you. Do you happen to have the order ID? [speaker002:] I sure do 4025425025 [speaker001:] Great, I validated your purchase. The address you gave above, is that the new one you would like me to send it to? [speaker002:] Yes please Thank you Wow you are the best! Thank you so much!!! [speaker001:] I have updated the address change, your package should now be going to the address you gave. You are so welcome, is there anything else I can help you with today? [speaker002:] Perfect That was all I needed, thank you:] [speaker001:] Great, have a wonderful rest of your day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I want to make an order as a gift. How much does it cost to get it wrapped? [speaker001:] Happy to help, may I have your name please? [speaker002:] https:worker.mturk.comtasks oops My name is Norman Bouchard. [speaker001:] thanks Norman. [speaker002:] You're welcome. [speaker001:] Gift wrapping costs a fixed price of $4.99 per item. [speaker002:] That's very reasonable. Thanks for the information. [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No, that's all for right now. Thanks again. [speaker001:] Have a nice day! [speaker001:] Hi, I'm Danny from ACME. How may I assist you today? [speaker002:] yes i accidentally order and item on my order and i would like to take off the second item on my order [speaker001:] Okay, that's no problem. May I have your full name and Account ID? [speaker002:] Rodriguez Domingo and my account id H0D4UB2E5W is [speaker001:] May I also get your Order ID for this order? [speaker002:] 1226665675 [speaker001:] What is the shipping status of your order? [speaker002:] Its saying delivered but i haven't received anything, So i thought maybe that status was in correct [speaker001:] Hmm, that's odd. Are you a member with us? [speaker002:] yes a Gold memeber [speaker001:] Okay, I can give you a refund and once you get the order you can contact us again for a shipping label. How much did the item cost? [speaker002:] $59 [speaker001:] Ok, I've refunded you $59 for the item you accidentally ordered. Is there anything else I can assist you with? [speaker002:] no that will be all, thank you for your help [speaker001:] Have a great day! Thank you for shopping with ACME. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I'm having a problem with your website. Everything I am interested in is out of stock, and this isn't the first time. [speaker001:] I am sorry to hear this, let's see what we can do about it. May I have your full name or Account ID? [speaker002:] Yeah, it's Chloe Zhang [speaker001:] So just to clarity the items show out of stock not something like "no results found" correct? [speaker002:] Right. Jeans? Out of stock. Jackets? Out of stock. Socks? OUT.OF.STOCK. It's aggravating! [speaker001:] Thank you I was just asking for clarification. [speaker002:] Ok [speaker001:] So the first thing I will do is write up a report on your behalf to the Purchasing Department. One moment, [speaker002:] Ok [speaker001:] I can tell you still seem a little upset and I apologize for this. What I can do is generate a promo code for your next purchase. [speaker002:] That would be nice, I appreciate it! [speaker001:] Sure just one moment. Here is your promo code, it should generate you a nice discount: RKPE1 [speaker002:] I'll write it down so I don't forget. Thanks! [speaker001:] Of course, is there anything else I can do for you today? [speaker002:] No, that's all. [speaker001:] Again my apologies and I hope you have a wonderful rest of your day! [speaker001:] good afternoon, how can I help you? [speaker002:] Hello, i signed up for premium but i am not sure if its went through and i am current? It says i am silver, and i am not sure if thats correct. [speaker001:] Ok, one moment please Could you give me your full name or account ID [speaker002:] Rodriguez Domingo D5INHQ9ZQW [speaker001:] and your ID orden please [speaker002:] 8299210237 [speaker001:] Ok all in order, let's check your status. As I mentioned before you are silver, you are currently active as a member [speaker002:] And everything is paid up and im good? [speaker001:] If you need to rectify the information, I can provide you with a link to your status. [speaker002:] i also dont think you mentioned that. sure let me get that link though [speaker001:] yes, everything is already paid and its due date is in three days. not problem one moment. Ready with this link you can see all information relevant to the topic, you only have to enter with your username. [speaker002:] Alright ill make sure to use that to get my payment in, in time. [speaker001:] A pleasure to help you Mr. Rodriguez have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi I'm trying to buy Guess boots but my card keeps getting rejected [speaker001:] Have you double-checked the expiration date on the card? [speaker002:] Yes, it's not expired [speaker001:] Can you try to make the purchase one more time? [speaker002:] I tried Still not working [speaker001:] Can you log out of the account and log back in? I can attempt to make the purchase for you on my end if you would like. [speaker002:] Hm Logging out seems to have worked Yay! Thanks [speaker001:] Ok, great. Apologies for the technical diificulties. I will check with my IT team to see if there is an issue. Is there anything else I can assist you with? [speaker002:] No, that's all [speaker001:] Have a great day. [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] I'm trying to add a jacket to the cart but it doesn't show. [speaker001:] I'll be glad to assist you with that! To clarify: you're trying to add a jacket to your order, and you're running into an issue when you select "add to cart"? [speaker002:] Yes. It won't update. [speaker001:] I'm so sorry for the inconvenience. Will you try refreshing the product page, and adding it again? [speaker002:] It's still not working. [speaker001:] No worries! Let's try something else... would you please try logging out and logging back in to your account? [speaker002:] That worked! Thanks. [speaker001:] Wonderful! Is there anything more I may help you with today? [speaker002:] Nope. Thanks again. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, thanks for contacting Acme. How may I help? [speaker002:] Hi, I wondered if you guys ever considered price matching if I find something elsewhere cheaper. I am a gold member and would like to give my business to you. [speaker001:] I'm sorry to say that we don't offer price matching as a rule, but, just between us girls, this is my last day, so everyone's a winner! Normally, I have to say, our prices are set by an algorithm that takes a lot of factors into account. Most of these factors are beyond my control [or beyond the control of any service agents] [speaker002:] well even if not price match, is there a discount for being loyal? [speaker001:] However, we do have promo codes available for our most valued customers, and I can go ahead and match the price for you [speaker002:] thanks, its the guess shirt for $79, I found it for $59 [speaker001:] May I just gather some information from you so that I can take a look at your account, and then I'll generate a code [speaker002:] yes [speaker001:] I'll just need your full name, account ID, and the order ID of any recent purchase [speaker002:] Chloe Zhang, 4KITBCIS3C, 7489409676 [speaker001:] There we are. And since you are one of our most valued customers, this promo code should serve your needs. 746U5 [speaker002:] thankyou [speaker001:] Is there anything else I can help you with while we're here? [speaker002:] no you have been good, good luck at your next job [speaker001:] Thank you. And thanks from all of us here at Acme Brands. It's been an unmitigated pleasure serving all of you [speaker001:] Hello, how can I help you? [speaker002:] good morning, I'm thinking of buying something but I want to know if I qualify for free shipping [speaker001:] sure, I'd be happy to help, let me research that for you. [speaker002:] thanks [speaker001:] If your cart adds up to $25 or more before tax, you will qualify for free shipping. Otherwise shipping is a flat rate of $4.99 Is there anything else I can help you with? [speaker002:] my level of membership doesn't count for any of that? [speaker001:] Do you know what membership level you are? [speaker002:] it says silver [speaker001:] yes, than you always qualify for free shipping! [speaker002:] great, that's what I was hoping for...thanks [speaker001:] no problem, anything else? [speaker002:] that's all thanks [speaker001:] have a great Monday! [speaker001:] Hi, how can I help you? hello? [speaker002:] hello i want to know the state of my refund [speaker001:] sure, may I have your name please? [speaker002:] i have an item i would actually love to add to the existing refund my name is Joyce Wu [speaker001:] thanks! I'll need your username, email address and order ID as well please [speaker002:] joycewu3@email.com joycewu3 Order ID: 4960631231 [speaker001:] perfect, and what was the item you needed to return? Ms Wu? [speaker002:] Jeans the order ID is above [speaker001:] ok and the purchase price? [speaker002:] $74 [speaker001:] thanks! and the original refund amount? [speaker002:] that was swift thank you [speaker001:] Great, I've gone ahead and updated your refund to include those jeans and updated the refund amount anything else I can help you with? [speaker002:] no..i'm satisfied [speaker001:] have a great day! [speaker001:] Hi, I'm interested in the Michael Kors jeans but I can't tell if they use a stretch denim or not. [speaker002:] Let me check that out for you. Are you concerned that they may or may not shrink after washing? [speaker001:] No, I just move around a lot for my job and having the pants stretch is very helpful. [speaker002:] It appears that most of their denim is made of mostly cotton and in some jeans they are blended with some stretchy materials. They won't be super stretchy unless they are advertised as such. Otherwise you can expect the mobility of typical jeans [speaker001:] Okay, that's what I needed to know! [speaker002:] Awesome, glad I could help?! Hope you have a great day:] [speaker001:] Hello, how can I help you? [speaker002:] My credit card keeps getting rejected on the website [speaker001:] Oh no, I'm sorry to hear that. Can I please have your name? [speaker002:] Rodriguez Domingo [speaker001:] Thanks Mr. Domingo. Could you please enter the credit card number again and let me know what happens? [speaker002:] Okay I tried again and same invalid message [speaker001:] Sorry about that. Can you please log out and back into your account and let me know what happens? [speaker002:] This worked for me, thank you for helping me today [speaker001:] Great news! I'm glad I could help. Is there anything else? [speaker002:] That will be everything [speaker001:] Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] I'm trying to make a purchase but my online cart will not update. [speaker001:] Got it, may I have your full name please? [speaker002:] Albert Sanders [speaker001:] thank you. Can you refresh the page and add the item again? [speaker002:] I'll try No, that didn't work [speaker001:] try logging out and logging back in. [speaker002:] Ok hold on a second No luck [speaker001:] Can you check if the selected item is out-of-stock? [speaker002:] Oh geez. Yes, it says it is out of stock. That must be the problem. [speaker001:] great, is there anything else that I can help you with? [speaker002:] That's everything. Thanks for your help. [speaker001:] have a nice day. [speaker001:] welcome, how can I help you? sorry for the delay! [speaker002:] Hi! I would like to return my previous order because it was the wrong size My name is Chloe Zhang [speaker001:] Hi Chloe, let's get that return started. First, I need to check a few things. [speaker002:] ok [speaker001:] I need your username & email & Order ID please [speaker002:] Email Address: chloezhang906@email.com Username: chloezhang906 Order ID: 4901655933 [speaker001:] OK your order is in the system, are you a member of ours? [speaker002:] yes. my level is gold [speaker001:] well then you have unlimited returns, as you probably know. I will need your address for the shipping label [speaker002:] 5589 Primrose Ave Brighton, WA 58412 [speaker001:] also, how would you like to return the item? Dropp-off at a center, By Mail, or take it to a store. If there is one even open... [speaker002:] mail please [speaker001:] Alright. You are all set. Is there anything else today? [speaker002:] nope that's all [speaker001:] have a good day. Stay safe! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi there! I feel a bit dumb, I forgot my password [speaker001:] No problem, I can help you with that. May I have your full name? [speaker002:] yep, i am Rodriguez Domingo [speaker001:] Thanks! May I also have your username? [speaker002:] im not sure what my user name is [speaker001:] That's okay. Can I get your zip code and phone number? [speaker002:] yea my zip is 86450 and phone is 761-9294 [speaker001:] Your username is: rdominguez1 [speaker002:] o goood, ill write that down. [speaker001:] I can't get your old password, but I can generate a new one for you. Do you know your PIN? [speaker002:] i do not. i am ok with a new password [speaker001:] Okay, good. We can generate a new one for you after you answer the security question, which is: What is your mother's maiden name? [speaker002:] Livingston [speaker001:] Your new password is: 4snk6h1abr Is there anything else I can help you with today? [speaker002:] oh great, I 'll write that down as well you have been very helpful, thank you [speaker001:] You're very welcome! Have a nice day. [speaker001:] Hello, how can i help you today [speaker002:] Hi I have a promo code and I'm wondering when I'm able to use it [speaker001:] You can use the promo code at any time but it will expire 7 days after it was issued generally. They work on all items besides jewlerry [speaker002:] Perfect. Thanks so much [speaker001:] No problem, is there anything else i can help you with today? [speaker001:] Hello. How can I help you today? [speaker002:] Hi, I want to know why my shipping cost is so high. [speaker001:] Okay so you want to know why your shipping costs are so high? [speaker002:] Yes on my order [speaker001:] Let's look into this and see what we can find out. Can you confirm your full name and Account ID for me? [speaker002:] Joseph Banter HLFRFTZ9A2 [speaker001:] Okay I've pulled up your account. I'm going to take a look at this order next. Can you confirm the username, email address, and order ID? [speaker002:] jbanter8 jbanter8@email.com 4590932430 [speaker001:] Okay great. I've got the order pulled up. Can you let me know what the shipping status is? [speaker002:] In transit [speaker001:] Okay. Thank you. I do see that this shipping fee is abnormally high Since the item is on it's way we cannot cancel the order. But I can issue you your shipping fee back if you would like? [speaker002:] No, I just want to get a refund. [speaker001:] Okay I will cancel your order. Your order has been canceled. Is there anything else I can do for you today? [speaker001:] Hello, can I help? [speaker002:] Hi! I would like to move my shipping to next week delivery so I can have free shipping. Thanks! [speaker001:] I'll try to help you out with that. Can I get your full name and Account ID? [speaker002:] Sure. It is Alessandro Phoenix and my Acct ID is RJRVXE7J7Q [speaker001:] Thank you. Do you have the relevant order ID? [speaker002:] The id is 7712362428 [speaker001:] I'm sorry, the system is not letting me check on the shipping status for your order. Do you recall what you paid for shipping? [speaker002:] It was 14.99 for shipping. [speaker001:] The package may well already have shipped. However, I can offer a refund for some of your shipping costs, if that sounds OK. [speaker002:] That would be great! Thanks!! [speaker001:] OK, refunding 10 dollars to your account now. If there anything else I can help with at this time? [speaker002:] no, thank you! [speaker001:] Thanks for visiting. Good bye. [speaker001:] hello! how can i help you today [speaker002:] Hi...I read in an email that I was put on a premium subscription for 40$ but I did not ask for it. Can I be refunded? [speaker001:] Sure let me check what is your name please [speaker002:] Joseph Banter [speaker001:] You heard about this in email, correct? [speaker002:] yes [speaker001:] let me check our system. This was a scam email, if you check the sender, it isn't from the offical AcmeCorp marketing probably [speaker002:] Oh no....I hope you don't have hackers attacking your systems! Thank you so much for the information [speaker001:] my pleasure!! havea. great day [speaker001:] Hi. How can I help you? [speaker002:] Hi. I was hoping you could help me and let me know the status of my refund. [speaker001:] Ok Can you tell me your name, your username, your email address, and the order ID? [speaker002:] My name is Albert Sanders. Email Address: albertsanders953@email.com Username: albertsanders953 Order ID: 5920736483 [speaker001:] Your refund is currently in progress. It was started online. [speaker002:] Perfect. I just wanted to make sure it was in progress. [speaker001:] Yes, it's in progress Is there anything else I can do for you today? [speaker002:] THat was it. Thank you. [speaker001:] Ok, I'll end this chat now [speaker001:] Hello, how can I help you? [speaker002:] Good morning. I would like to update my phone number please my phone number you have is 518 0192780 and it should be [speaker001:] Okay, can I please have your name? [speaker002:] 518 019 3780 Rodriguez Domingo can you please change the phone number or what information would you like [speaker001:] Yes, can you please verify your PIN and zip code? [speaker002:] zip is 87131 and pin is 5423 [speaker001:] Thanks for verifying. And the new phone is 019-3780? [speaker002:] yes it is thank you. Enjoy this beautiful day [speaker001:] Mr. Domingo, I've updated your phone number. Is there anything else? [speaker001:] Hello, how can I help you today? [speaker002:] I am looking at a Tommy Hilfiger jacket for 49$, but can't find the material content [speaker001:] Happy to help, may I have your name please? [speaker002:] Sanya Afzal [speaker001:] thanks Sanya. [speaker002:] for that price, it has to be polyester or such, lol... ow often should the jacket be washed [speaker001:] So you want to know the material content and how often should the jacket be washed right? [speaker002:] nah, just tell me how often to wash it, that will tell me what I need to know [speaker001:] got it. If you wear your jacket regularly, then it should be washed at least twice a season. [speaker002:] okay, that makes sense, thanks [speaker001:] Bur if you wear your jacket sporadically, then once a season should suffice. [speaker002:] good deal- [speaker001:] Great, is there anything else that I can help you with? [speaker002:] appreciate the help that is all I needed [speaker001:] Have a nice day! [speaker001:] Hi, there. How may I help you? [speaker002:] Hi, I'm trying to view my shopping history, but I can't log into my account because I lost my phone so I can't pass the two-factor authentication stage..any help would be great. [speaker001:] Oh no! I can help you with that. May I have your full name please? [speaker002:] Crystal Minh [speaker001:] May I have your email address, Crystal? [speaker002:] I'm not sure what it is actually. [speaker001:] Do you have a PIN? [speaker002:] Sure, 774980 [speaker001:] Okay, I am going to email the reset code to you. The email address I have on file is cminh@email.com. Is that correct? [speaker002:] Yes that is right. [speaker001:] I am also going to send you a link about Security Practices. [speaker002:] Alright. [speaker001:] Do you have any other questions? [speaker002:] No, that's all, thanks. [speaker001:] You're welcome. Have a great day. [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hello, I ordered something a while ago and it never arrived and I was hoping to figure out what's going on. [speaker001:] Okay, let's find out what happened. May I have your full name? [speaker002:] Sanya Afzal [speaker001:] To validate your purchase, may I also have your username, email address, and order ID? [speaker002:] sa485682, sa485682@email.com, 1777744246 [speaker001:] Thanks! How many days have you been waiting for your order? [speaker002:] 5 days [speaker001:] Sometimes your account can show that an order is delivered but it will still take another two days or so. So don't worry yet! If it hasn't arrived in 3 more days, please let us know and we'll ship out our entire order again. Is there anything else you need? [speaker002:] Alright, thanks for the information. No, that's all thanks. [speaker001:] You're welcome! Have a nice day. [speaker001:] Hi there! How can I be of assistance? [speaker002:] hi! I received the product I had ordered but it has a stain on it. I was hoping you could help me return it [speaker001:] I'm sorry to hear! What is your name, please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez. While I pull up your account, can you please send me your usernameemail address, as well as your order ID, for purchase validation? [speaker002:] rodriguezdomingo601 rodriguezdomingo601@email.com Order ID: 4611148216 [speaker001:] Got it, thank you! And what is your membership level? [speaker002:] Bronze [speaker001:] Thank you. And when was this item purchased? [speaker002:] 2019-10-21 [speaker001:] Okay. And do you have a receipt with it? [speaker002:] It is not in its original packaging [speaker001:] That's okay, as long as you have a receipt. Do you? [speaker002:] Yes [speaker001:] Then we can process it, no problem! What is your shipping address, please, so that I can generate a shipping label? [speaker002:] Sounds good. Thank you 7493 Primrose Ave San Lima, MI 6533 [speaker001:] Thank you. Do you want to process this by mail, or do it in storeat a drop-off center? [speaker002:] mail please [speaker001:] Okay, you're all set! Can I help you with anything else today? [speaker002:] That is all. Thank you [speaker001:] You're welcome, have a great day! [speaker001:] Hi there, thanks for contacting Acme! How can I help you? [speaker002:] Hi. I was trying to check my account for information on an order and I cannot access it because I forgot my password. [speaker001:] Oh no! Sorry to hear that. I'd be happy to help you out with that. [speaker002:] Okay. Thank you. [speaker001:] Can I get your full name or account ID please? [speaker002:] Joyce Wu [speaker001:] Thank you. Do you remember your username? [speaker002:] joycew27 [speaker001:] Thanks. I can't see what your password is, but we can generate a new one. Then you can change it to something else later if you'd like. [speaker002:] That sounds great. [speaker001:] Can you give me your pin number or the answer to your security question please, so I can generate a new password? [speaker002:] 583344 [speaker001:] Thank you. Your new password is: ifhlb9brkel Can I help you with anything else today? [speaker002:] No that was all I needed. Thank you so much for your help. [speaker001:] Excellent. You are very welcome. Have a great day! [speaker001:] Hi. How can I help you? [speaker002:] Hi. My name is Norman Bouchard. My Order ID is 5063342232. I recently moved and need to update my shipping address. [speaker001:] Ok. What was the previous address? [speaker002:] 0962 Kennedy St, La Fayette, TX 214 [speaker001:] What is your email address? [speaker002:] My email address is nb648800@email.com. [speaker001:] Can you tell me your PIN number? [speaker002:] 1234 [speaker001:] Ok, what is your new address? [speaker002:] My new address is 15146 Hickory Lane, Beverly Hills, CA 90210 [speaker001:] Ok, your account is now updated to the new address [speaker002:] Ok. Thank you. [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] No that is all. [speaker001:] Ok, I'll end this chat now [speaker001:] Hello, how can I help you? [speaker002:] Yes i would lie to check the status of my order because it seems like there was an extra fee added for no reason [speaker001:] Sure, can I please have your name? [speaker002:] sure its Joseph Banter [speaker001:] Thanks Mr. Banter, do you have your account number and order number? [speaker002:] yes, my account id is PSWGSVKGR6 and my order id is 8313839342 [speaker001:] What is your membership level? [speaker002:] sliver [speaker001:] Okay, I can remove the extra fee, What is the amount you feel you were overcharged? [speaker002:] okay thank you so much [speaker001:] How much were you overcharged? [speaker002:] $23 [speaker001:] Okay, it's been taken care of. Is there anything else I can help you with? [speaker001:] Hello. I have a question about this Guess shirt on your site Can you help me? [speaker002:] Sure what question do you have [speaker001:] So I might want to buy the shirt But I have had issues with fit before Do you know how long the arm length is? [speaker002:] The sleeve length on small shirts is 32 inches. 34 inches on mediums and 36 inches on larges [speaker001:] Hmmm....okay That sounds pretty standard so I think the shirt will fit me Thanks for looking that up for me I appreciate it [speaker002:] Yes it should. is there anything else i cna do for you [speaker001:] No that was it [speaker002:] Okay, have a good day [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I'm trying to make a purchase however my credit card has been rejected several times. [speaker001:] I am so sorry about that, I will be happy to assist you. Who am I speaking with today? [speaker002:] My name is David Williams [speaker001:] Thanks David. First, can I instruct you to enter your credit card info and try again to make your purchase? [speaker002:] Yes, one moment The information is correct but I'm still receiving a rejection. [speaker001:] Okay. Next, can you log out log in back into your account and make the purchase again? [speaker002:] Ok, one moment Hmm, it seems like that has done the trick. [speaker001:] Great, I'm so happy we were successful in getting this resolved. May I help you with anything else today? [speaker002:] I think that's all. Thanks for the help! [speaker001:] Great, have a wonderful rest of your day. [speaker001:] Hi, how can I help you? [speaker002:] HI I want to check the status of my order the delivery time is wrong and I want to change it [speaker001:] May I have your full name, account ID, and the order ID? [speaker002:] David Williams Account ID: V028IDZ92N Order ID: 9727515725 [speaker001:] Yes, there does appear to have been an error. Let me change the delivery for you now... Did you want it delivered in the evening? [speaker002:] yes, that should work [speaker001:] Ok, the change is processing and you will receive a confirmation email soon. [speaker002:] thank you [speaker001:] Is there anything else I can do for you today? [speaker002:] no, that is all [speaker001:] Have a great day. [speaker001:] Hello, how may I help you? [speaker002:] Hi I'm trying to buy a t-shirt but it's out of stock [speaker001:] Okay, can I have your name please? [speaker002:] My name is Joseph Banter [speaker001:] What brand is the shirt you are trying to buy? [speaker002:] It's a Calvin Klein shirt [speaker001:] I'm very sorry that it is out of stock, I will contact the purchasing department and tell them to restock this item. I can back-order the item for you if you would like. [speaker002:] Yes I'd like that [speaker001:] I have ordered the item using the card you have on file. It will be shipped to you as soon as it is available. Is there anything else you need? [speaker002:] No that's it. Thanks. [speaker001:] You're welcome, have a nice day. [speaker001:] hi how can i help you [speaker002:] Hi I want to check my shipping status. Can I do that? Hello? [speaker001:] sure! waht is your full name, order id and account id please? [speaker002:] Alessandro Phoenix 8957978399 IAOXF5GTMM [speaker001:] can you please give me your order id, email and user name? [speaker002:] 8957978399 alessandrophoenix537@email.com alessandrophoenix537 [speaker001:] The shipping is as expected and will be there on time. Do you have any other questions? [speaker001:] Hello, how may i help you? [speaker002:] Hi, I was looking at a pair of Calvin klein boots and wanted to now if they come with a warranty before I buy them. Can you help me with that? [speaker001:] if i understand correctly, you are inquiring about a single item, the CK boots, and their warranty? or the storewide warranty policy? [speaker002:] just the boots [speaker001:] i can help you with that today, may i please have your name? [speaker002:] David Williams [speaker001:] i've found the answer for you dave the boots come with a 12 month warranty, but does not cover normal wear and tear, only issues in defects of material or workmanship is there anything else i can help with today? [speaker002:] No, you have been very helpful. Thanks for your time and have a good afternoon. [speaker001:] you as well! [speaker001:] Good afternoon, how can I help you? [speaker002:] Can I postpone my subscription payment so it won't be late? like the due date [speaker001:] oh you want an extension you mean? [speaker002:] yes please [speaker001:] would you give me your full name or account ID Sir? [speaker002:] Rodriguez Domingo [speaker001:] additional to this would give me your order ID and account ID [speaker002:] I haven't made an order yet, because i didn't want it to get cancelled if I had a late subscription payment. [speaker001:] oh don't worry, the account ID is associated with your profile where you can check it, and the order anyway [the one that will show me your due date] [speaker002:] I can't seem to find my account ID. [speaker001:] so I can locate it and give it an extension it is a series of capital letters and numbers. [speaker002:] Can you look it up with my phone number. I don't see any other numbers or letters. [speaker001:] oh sure, just give a moment please [speaker002:] Okay, it's 024-1800 [speaker001:] ok, please wait sorry the delay [speaker002:] its ok [speaker001:] ok excuse me but to verify you would just like to know about delays in membership payments? maybe [speaker002:] yes, I need to know what happens if it is late. [speaker001:] oh I understand, sorry for the problems caused by my mistake. I'll give you the necessary information [speaker002:] thanks [speaker001:] Ok based on your situation I will give you the following relevant information, after the due date you will pay an additional $ 2 per day late along with your standard amount for the month but if you are a silver or gold member you will have up to 5 days free from this penance. [speaker002:] Okay. That's all I need to know. [speaker001:] sure, a pleasure to help you have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] I have a complaint for an item I want to buy, it is way overpriced compared to the competition. [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can you please provide me with your full name, account ID, and order ID? [speaker002:] Name: Alessandro Phoenix, Account ID: H4KFBTYVCA, Order ID: 5803839004 [speaker001:] Thank you. Please give me a moment to look into the price discrepancy. [speaker002:] Okay [speaker001:] I sincerely apologize, but it seems that our pricing algorithm has increased the price due to limited availability and increased demand. In this case, I am unable to override the algorithm and change the price. [speaker002:] Is there anything you can do about it? [speaker001:] Your satisfaction is extremely important to us. I would like to offer you a 15% discount code to compensate you for the price difference. [speaker002:] Okay, that would be a good offer. [speaker001:] Your 15% promo code is 05FKX Please keep in mind that this code will expire in 7 days. [speaker002:] Okay [speaker001:] Is there anything else I can help you with today? [speaker002:] No [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] I really need to make a purchase but my credit card is being rejected [speaker001:] Let's try a couple troubleshooting options. Can you check if your card is expired for me? [speaker002:] no its not expiried [speaker001:] Can you log in and out of your account please [speaker002:] ok i logged in and out now what? [speaker001:] Can you try to make the purchase again please [speaker002:] i tried it still isn't working [speaker001:] I can go ahead and make the purchase for you. Can you provide me your credit card number, expiration date, and the brand and item you want to purchase? [speaker002:] no I'd rather get my account fixed. I'll try calling the credit card company [speaker001:] Okay, would you mind trying to enter the card information one more time to see if that works? [speaker002:] ok Ill try again wow it worked this time! [speaker001:] Excellent! I'm glad to hear it [speaker002:] thanks for being so helpful [speaker001:] Is there anything else I can help you with? [speaker002:] no that was it [speaker001:] Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hi, i placed an order but i need to remove the second item. My husband decided he didn't like it. [speaker001:] Sure, could I get your full name, please? [speaker002:] yes, it's Albert Sanders. [speaker001:] Thank you. You order two items but only meant to order one? [speaker002:] i ordered 2 but the one of them i don't want anymore [speaker001:] Okay, to find your order I'll need your account and order ID, please. [speaker002:] ok, my acccount id is ZOUI61H0NA and my order id is 1179586177 [speaker001:] Thank you, do you know the shipping status of the order? [speaker002:] yes, it says in transit [speaker001:] What's your membership level? [speaker002:] silver [speaker001:] We can offer you a refund immediately. You'll have to contact us again when the item gets there to print a return shipping label for the extra item. [speaker002:] ok that sounds good [speaker001:] Could you confirm to me the cost of the extra item? [speaker002:] yes it 84 dollars [speaker001:] YOur refund has been sent, is there anything else I can help you with? [speaker002:] nope that is it. [speaker001:] Have a good day! [speaker001:] Hi, how may I assist you today? [speaker002:] Hey, I would like to pay my subscription fee to make sure I keep it active [speaker001:] Do you want to check the subscription due amount? [speaker002:] Yea, that would help too [speaker001:] Or is this about just paying the bill. [speaker002:] I want to pay, but I don't know the amount either, so I will pay whatever is needed [speaker001:] Ok, i can help you with that What is your name or account id? [speaker002:] Account ID: XASS9FV3NR [speaker001:] Actually, I think I need your full name to pay the bill anyway And also the Order ID [speaker002:] David Williams David is the first name Order ID: 7078996052 [speaker001:] OK, you have been verified You didn't know how much was due, so let me check that for you. Sounds like you need to pay $55 [speaker002:] Ok, that sounds reasonable I was afraid it might be hundreds [speaker001:] Well, a full bill would still only be $99 Do you have a credit card available? [speaker002:] Uhh, sure Its 4567-9900-2352-1109 [speaker001:] Wonderful, I used that credit card to update your account You should be active for another year now [speaker002:] Wonderful that was easy enough [speaker001:] Yup, is there anything else I can help you with? [speaker002:] No, that's it [speaker001:] Ok, have a great day! [speaker001:] How may i help you today? [speaker002:] I want to check my account for information about an order but I forgot my username. [speaker001:] i see, i can assist in recoverin your usernme today, no problem! first, ill need your full name to pull up the account [speaker002:] Full name is Albert Sanders [speaker001:] Thanks albert. I also need 2 of 3 out of the following zip code, email, phone number in order to verify your identity [speaker002:] Zip code is 13861, phone number is 374-1567 [speaker001:] great! ive reset your username to asanders1 you should be able to access the account now is there anything else i can assist you with? [speaker002:] No [speaker001:] Have a great day! [speaker001:] Thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hello, I want to check my shipping, the cost was too high [speaker001:] I can help with this. Can I have your full name or account ID? [speaker002:] Account ID: Y3XYXEKL2Z Chloe Zhang [speaker001:] Is this an order you received an email on, or are you wanting a refundshipping fee waived? [speaker002:] I would like the fee waived please I already received this order [speaker001:] Can I have your username, email address, and order ID? [speaker002:] Order ID: 1352845498 Username: chloez26 my username is chloez26 chloez26@email.com [speaker001:] And you mentioned your order has already delivered, is that correct? [speaker002:] yes i have my order but would like a refund for the shipping cost it was too high! [speaker001:] I can refund the $8 shipping for you. [speaker002:] thank you so much! [speaker001:] Your refund has now been processed. Is there anything else I can help you with? [speaker002:] no that is all thank you [speaker001:] Thank you, have a great day! [speaker001:] Hi! Thank you for contacting Acme today. How may I help you? [speaker002:] I need to check the status of my order cause the delivery time is wrong Name: Sanya Afzal [speaker001:] I would be happy to look into that for your [speaker002:] Order ID: 1337395179 [speaker001:] What was the delievery time suppose to be? [speaker002:] tomorrow [speaker001:] Can I have your account id [speaker002:] Account ID: LTLQZF0X7D [speaker001:] What does the delievery time currently say? [speaker002:] in transit [speaker001:] I am showing that the package is schedule for delivery tomorrow. When you check the status tommorrow it will change to out for delievery [speaker002:] okay thanks [speaker001:] You're Welcome. Anything else I can help with today [speaker002:] no [speaker001:] Great! Enjoy the rest of your day [speaker001:] Hello, how can I help you today? [speaker002:] I am looking for a certain type of jeans can you help me find them? [speaker001:] I'd be happy to help you. May I ask who I am speaking with? [speaker002:] Alessandro Phoenix [speaker001:] Thanks Alessandro. Were you just looking to purchase a pair of jeans? Or did you want some information about some jeans? [speaker002:] I am thinking about buying but I want to know if you have any styles with ripped holes [speaker001:] Let me search our jeans section. One moment please. Quite a few of our jeans do have rips in them as this is the current style. If you go to our website and search jeans you can see if there are any without holes that you like. [speaker002:] Actually, I want the ones with the holes. Is there a way to search specifically for those? Or could you send me a link? [speaker001:] If you go to the website and just put jeans in the search bar you will see many with holes in them! They are very popular right now. [speaker002:] Great is there a way to narrow it down to only the ones with holes? [speaker001:] I would put in "jeans with holes" [speaker002:] Sounds good I will check out the website. [speaker001:] Great, is there anything else I can do for you today? [speaker002:] no thanks [speaker001:] Alright, have a great day Alessandro! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi! I had ordered a pair of jeans but when I received it, it had a big stain on it. I was hoping you could help me return it please [speaker001:] Oh my, I'm so sorry the item had a stain on it when it arrived. I'll do what I can to setup a return. Could you provide me with your Full name please? [speaker002:] Joseph Banter [speaker001:] Thank you Joseph. I was able to pull up your account. Could you also provide me with your Username, Email Address and the order ID so i can validate the purchase? [speaker002:] Username: josephb7 josephb7@email.com Order ID: 2576974606 [speaker001:] Great, everything looks good. Could you tell me your membership level please? [speaker002:] Guest [speaker001:] Alright and what was the purchase date? [speaker002:] 2020-01-18 [speaker001:] Alright, do oyu have a receipt available? [speaker002:] Yes and it is still in its original packaging [speaker001:] Thats great to hear, I'll be able to process the return! Could you give me your full address so I can get a shipping label to you? [speaker002:] 4449 Circle Drive San Mateo, CA 64629 [speaker001:] And would you like to do this return by mail, in store or at a drop off location? [speaker002:] mail please [speaker001:] Alright you're all set and you should be getting a shipping label soon. Was there anything else I could help you with? [speaker002:] That is all. Thanks for your help [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello. Thanks for contacting the customer support team, how may I help you today? [speaker002:] Hi, I'd like to change the shipping method of my order. [speaker001:] It'd be my pleasure to help with that. May I start by getting your full name? [speaker002:] Sure, my name is David Williams [speaker001:] David, what alteration did you want to make to your shipping? [speaker002:] I'd like the change the delivery time to next week. [speaker001:] Okay, was there a specific reason you wanted to make that change? [speaker002:] I actually want to avoid paying extra in shipping fees [speaker001:] That makes sense. I'll just need your Account ID and the Order ID associated with the account so I can research that for you. [speaker002:] U0OCTFXP4J is my account ID and 8651961587 is my order ID [speaker001:] And I'll also need your shipping status, if you have that. [speaker002:] Sure, it says Shipping Status: In Transit [speaker001:] Because the item has already been shipped, I can't delay the shipping until next week. But, I may be able to offer you other recourse, what is your membership level? [speaker002:] I'm a gold member. [speaker001:] Because you are a valued gold member, I'm going to issue you a credit for the cost of the shipping fee. [speaker002:] I really appreciate that. Thank you very much! [speaker001:] It's my pleasure. Is there anything else that I can help with today? [speaker002:] No, that is all I needed. You've been very helpful. [speaker001:] We always appreciate you shopping with Acme, have a tremendous day! [speaker001:] Hi [speaker002:] Hello, how can I help you today? [speaker001:] Could you tell me if I still have premium service? [speaker002:] I can look in to that for you. Can I get your full name or account ID? [speaker001:] Alessandro Phoenix [speaker002:] One moment while your account loads Alessandro. [speaker001:] ok [speaker002:] to verify your identity can I also get your Account ID and Order ID? [speaker001:] Account ID: U8CUBE8AYT Order ID: 9681707519 [speaker002:] It looks like you have a payment of $14 due today. It will become inactive if it is not paid today. Were you wanting me to take care of that for you? [speaker001:] Hm Yes [speaker002:] I also just sent you a link so you can pay it yourself or look up the information yourself next time. [speaker001:] I will pay today great [speaker002:] Let me just get that paid for you. Once moment. Also, do you have your username so you can access the link I sent you? [speaker001:] I don't have it [speaker002:] It is aphoenix1 You are all set and it is paid for. Was there anything else you need help with Alessandro? [speaker001:] great no, that's it thanks [speaker002:] Thanks for contracting us, have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] hi there I forgot my username and I would like to check my history [speaker001:] Sure. May I have your name please? [speaker002:] Joyce Wu [speaker001:] May I also have your zip, phone number, and email address for verification? [speaker002:] 65785 544-7477 [speaker001:] Your username is jwu1 [speaker002:] Thanks so much [speaker001:] Anything else I can help you with? [speaker002:] That would be all for now [speaker001:] Great. Have a nice day. [speaker001:] Hi! Thank you for reaching out today. How may I help you today? [speaker002:] My order is scheduled to ship but I am hoping to delay it until next week to avoid the shipping fee [speaker001:] I can look into that for you. Can I start with your full name [speaker002:] David Williams [speaker001:] Thank you Mr. Williams, I have pulled up your account and will just need to verify some additional information Can I have your Account ID and Order ID? [speaker002:] Account ID: PF0WB6X3ND Order ID: 9634526869 [speaker001:] Thank you! Give me a moment to look into this for you. I appreciate your patiences, I was able to update your order. [speaker002:] ok thank you so much [speaker001:] You You're Welcome. Is there anything else I can assist with today? [speaker002:] no thank you [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] For some reason my Credit Card is being rejected. I know it has money on it. Just frustrating. [speaker001:] Okay, so what is it you'd like my help with? [speaker002:] Can you help me find out why it's being rejected. Maybe I'm entering something wrong..? [speaker001:] One moment please just checking our FAQ [speaker002:] kk [speaker001:] Just to be 100% sure can you try entering it again? [speaker002:] Sure It didn't work... [speaker001:] No worries. What's the expiration date on your card? [speaker002:] 0919 [speaker001:] Well there's your issue Card's expired [speaker002:] OMG. It's expired. [speaker001:] No worries [speaker002:] Now I'm embarrassed. Thanks though! [speaker001:] Happens to the best of us Anything else I can do for you? [speaker002:] That's all. Thanks! [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi I need an extension to pay my premium subscription I dont have all the money right now but will have it next week [speaker001:] I can certainly help you with that. Can I please have your full name, account ID, and order ID? [speaker002:] Alessandro Phoenix bacdnduou 2532963171 [speaker001:] Are you sure that your account ID is correct? [speaker002:] whoops bacdndbuou [speaker001:] Thank you. [speaker002:] ty [speaker001:] Can you please tell me your membership level? [speaker002:] gold [speaker001:] Is 7 days of extension sufficient for you? [speaker002:] Yes [speaker001:] Your subscription has been extended by 7 days. Is there anything else I can help you with today? [speaker002:] That was all thank you [speaker001:] Thank you. Have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi! My name is Alessandro Phoenix. I completely blanked on the password for my account. Can you help? [speaker001:] Oh for sure. Can I get your username as well please? [speaker002:] alessandrophoenix697 [speaker001:] Perfect. Thank you, Alessandro. I cannot provide the current password but I am able to create a new one for you. Can I get your PIN or the answer to your security question please. [speaker002:] Sure, no problem. The security answer is Singh [speaker001:] Thank you! Alright Alessandro. Here is your randomly generated password: 8v17ttftka4. You can sign in with that and then the site will prompt you to create a new one. Can I help with anything else today? [speaker002:] Perfect. That's it, thanks! [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can I help you? [speaker002:] I bought these Michael Kors boots from you. I though that they would be great, but just changed my mind. I don't want them anymore Can you help me return them? I really want to return them before they ship to me and I'm stuck with them Hello? Can you help me? [speaker001:] Hello, are you saying you want to cancel your order? [speaker002:] Yes [speaker001:] Can I get your full name, account ID, and order ID please [speaker002:] Alessandro Phoenix ETZRNPPSNR 3860081211 [speaker001:] What is the shipping status on the order? [speaker002:] I don't know Oh, wait I see an email in my income *inbox It says "in transit" [speaker001:] What is your membership level? [speaker002:] Guest [speaker001:] Hello, since the item has already shipped, you are going to have to wait until the item arrives and then contact us in order to start the return process [speaker002:] Oh no, really? So there is no way that I can get my refund before it ships? [speaker001:] It has already shipped That is what the in transit status means [speaker002:] Oh, no really I didn't understand that when I saw the email Okay Well so once I get the item, should I contact you again to return it? [speaker001:] Yep, then we can start the return process [speaker002:] Okay, thank you for explaining [speaker001:] Is there anything else I can help you with? [speaker002:] No, that was it [speaker001:] Have a great day [speaker001:] Hello, how can I help you? [speaker002:] Hi! I am looking at some jeans and have a question Do you have jeans with ripped holes [speaker001:] Yes, our most popular pairs of jeans have artistic rips and tears in them [speaker002:] Oh great! thank you [speaker001:] Did you need anything else? [speaker002:] no I do not [speaker001:] Have a great day [speaker001:] Hi I'm having trouble with my credit card [speaker002:] Hello, this is customer service, how may I help you? [speaker001:] Yes, I'm trying to place an order, but it won't accept my credit card? [speaker002:] Have you tried to log out and log back in? [speaker001:] Of my account? I'll try that, hold on a sec... Ok, I logged in and out, and tried to place the order, but my card still won't go through... [speaker002:] Okay, try to re-enter your credit card information. Let me know if that works. [speaker001:] Ok, I'll try that, but I've used this card before and never had a problem. Hold on... OK, typed everything back in and it still says invalid [speaker002:] Have you checked the expiration date on your card? Perhaps it is too old? [speaker001:] No, it's good until September... [speaker002:] Okay, I'm afraid we've exhausted the options for your card on your end. I can place the order for you if you would like. [speaker001:] No thanks, maybe I'll just try on another computer... [speaker002:] Okay, I'm sorry for the inconvenience. Is there anything else I can help you with? [speaker001:] No, thank you. have a good day [speaker002:] Thank you, have a nice day. [speaker001:] Hi I have an issue with my promo code Can you help? [speaker002:] Hello, thank you for contacting AcmeBrands. Sure thing. [speaker001:] The website says that the code is invalid It's not letting me use it [speaker002:] Can I have your full name or account ID? [speaker001:] Crystal Minh [speaker002:] Thank you Crystal do you know how long ago this promo code was issued? [speaker001:] 2 days ago [speaker002:] OK, let me check our system about this problem. [speaker001:] thanks [speaker002:] Can I have your membership level please? [speaker001:] Silver [speaker002:] Because you are a valued member, I will try to generate a replacement promo code since the one you have does not seem to be working correctly. [speaker001:] That would be great [speaker002:] Here is the new promo code for you to use. HTPMO Is there anything else I can help you with today? [speaker001:] Oh perfect I appreciate your help I just entered it and it gave me the discount! Thanks so much. I don't need anything else today. [speaker002:] Thank you, have a great day! [speaker001:] Hello [speaker002:] hello! How can I help? [speaker001:] The jacket I ordered came with a stain on it I would like to return this for a full refund! [speaker002:] that's so very not cool. i understand completely what is your name please? [speaker001:] Rodriguez Domingo [speaker002:] I also need your username, email & Order ID [speaker001:] my username is rodriguezd160 rodriguezd160@email.com and order # is 5619050429 [speaker002:] and your membership level? [speaker001:] Silver [speaker002:] when did you make the purchase? [speaker001:] February 4 [speaker002:] that is well within our 6 month return window. [speaker001:] that's a long return window better than Amazon [speaker002:] it is only for our silver members, fyi I will need your address for the shipping level [speaker001:] 9310 Brushwick Dr Baltimore, MI 30396 [speaker002:] Amazon are not easy to beat. the last thing is how would you like to make the return? B mail, In store or at a drop off center? [speaker001:] I can't go outside because I am under quarantine for having coronavirus can you have UPS come pick this up? [speaker002:] oh no! hope you recover soon Sure just leave it in your mailbox [speaker001:] ok. awesome. thank you [speaker002:] is there anything else? [speaker001:] no. that was all [speaker002:] feel better. And, stay home! [speaker001:] hello [speaker002:] hi [speaker001:] i have a promo code and wanto know when i could use it to buy stuff? [speaker002:] when did you get this promo code? [speaker001:] 5 days aago [speaker002:] Promo codes expire 7 days after they are issued. The expiration date should be printed in the bottom of the paper in small font. [speaker001:] okay thanks [speaker002:] So you have 7 days from the day it was issued [speaker001:] okay thanks [speaker002:] Would this be all for today? [speaker001:] thats all i need! [speaker002:] have a nice day [speaker001:] I want to downgrade my shipping. [speaker002:] What's your name? [speaker001:] Alessandro Phoenix [speaker002:] Just to clarify, it's not that the shipping is too high, or that you want a refund, right? [speaker001:] shipping too high. Turn the shipping into next week delivery. Please fix this order issue. [speaker002:] Can I have your account and order IDs please? [speaker001:] C4TNWQUTPK,3572633598 [speaker002:] What is the shipping status? [speaker001:] Out for Delivery [speaker002:] What's your membership level Alessandro? [speaker001:] guest [speaker002:] Thank you. Unfortunately, if it is out for delivery then that means it has already left our facility and there's nothing we can do about it. [speaker001:] I understand, thanks for telling. [speaker002:] Sorry about that. Can I help with anything else? [speaker001:] That's all. [speaker002:] Okay, have a great day [speaker001:] Hi I'd like to return my order because it's the wrong color [speaker002:] Sorry to hear that, can I have your name? [speaker001:] Norman Bouchard [speaker002:] Thanks, can I have your username, email address and order number? [speaker001:] Email Address: normanb5@email.com Username: normanb5 Order ID: 4757670456 [speaker002:] Great, and what is your membership level? [speaker001:] Gold [speaker002:] Good news, gold offer unlimited returns. Can I please have your mailing address? [speaker001:] 7300 Lincoln Ave Brighton, WA 1774 [speaker002:] You will receive a shipping label that you will need to print out. How would you like to return, by mail, dropoff center or in store? [speaker001:] Mail [speaker002:] You are all set, just print out label and return the item. Is there anything else? Are you still with me? [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi, my name is Joseph Banter, I made an order there, but I got an email that doesn't seem right [speaker001:] Did the email imply that there was some type of issue with your shipment? [speaker002:] Well, the email I got suggested that the wrong items might be on their way. I need to confirm that my order will indeed contain the Michael Kors jeans and the Calvin Klein jeans [speaker001:] OK, can you provide me with your account ID and order ID please? [speaker002:] I don't have an account there, I was just ordering as a guest, but my order ID is 1838098929 [speaker001:] Are you sure you don't have an account ID? Even if you check out as a guest there is generally an account ID on the order confirmation. [speaker002:] Oh, I beg your pardon. I do have an account ID. WAP0L9JD6Y Sorry about that, I couldn't find it anywhere on the order statement [speaker001:] Thank you and finally do you have a username and email address that was used to place the order? [speaker002:] Yes, I have both of those jbanter8 jbanter8@email.com [speaker001:] I have looked in our system and confirmed that your order should arrive as expected. It appears that the email you received was incorrect. [speaker002:] Ah, that's good to hear [speaker001:] Is there anything else that I can help you with today? [speaker002:] No, that should be everything. Thanks for your help [speaker001:] Thank you, have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi, I'm checking on the status of my order now, but the shipping cost seems to be way too high [speaker001:] Sure I can take a look at that for you. Can I start by having your name please? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. So you have an issue with the cost of shipping on your order? [speaker002:] Yes, I saw an old receipt and the shipping cost was much more than I would have expected, I'm hoping to get some of that waived since I was a regular customer [speaker001:] Were you looking to cancel the order and get a refund? [speaker002:] I'd just like to get some of that shipping cost refunded since it was so high, otherwise the order is fine [speaker001:] Sure, to do that we can downgrade the order so the delivery would be next week instead. Does that work? [speaker002:] Yes, that should be okay [speaker001:] Alright perfect! Okay Joseph I'll just need to get a few more items of information from you. Could I get your Account ID and Order ID please? [speaker002:] Account is D4IZOFTPRH; order ID is 5167218242 [speaker001:] Perfect thank you. Can you tell me the status of your order? [speaker002:] I can see shipping status, is that the same thing? that says "Out for Delivery" [speaker001:] Yes that's correct. Okay, because it is out for delivery it's a bit late to alter the shipping. Can you tell me your membership level please? [speaker002:] I don't have a membership, I have been buying as a guest [speaker001:] Okay, unfortunately because you are not a member with us we are unable to refund any of the shipping cost. I'm sorry about that. [speaker002:] Oh, that's too bad. Buyer beware, I guess [speaker001:] Can I assist you with anything else today? [speaker002:] No, apparently there isn't [speaker001:] Again, I apologize for the inconvenience. Have a great afternoon. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] hi could you tell me if you have any more small jackets in stock? The Tommy Hilfiger ones [speaker001:] I'll be glad to help you with that! Our jackets are available in a number of sizes; however if the website lists a size as "sold out", we are unfortunately currently out of stock. Our inventory of jackets is refilled at the end of every month, depending on the season and current trends. Is there anything more I may help you with today? [speaker002:] oh ok no that was it thx! [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how may I help you? [speaker002:] Hello. I need to change the shipping address on my order. I think it took my old address my mistake. [speaker001:] Okay, can I have your full name please? [speaker002:] yes, it's Sanya Afzal. [speaker001:] What is the current shipping status of the order? [speaker002:] it says in transit [speaker001:] Okay, may I have your username, email, and order ID? [speaker002:] yes, my username is safzal01, my email is safzal01@email.com and the order id is 1534836185 [speaker001:] Great, I've updated your order to the current address on your account. It was in fact being sent to the old address. [speaker002:] ok great, thanks! [speaker001:] You should receive your package soon. Is there anything else you need? [speaker002:] no that's it thans [speaker001:] Okay, thank you and have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi im interested in these calvin klein jeans. I just wanted to know more about it does it come in other styles or colors? [speaker001:] I can help you with that. May I ask who I am chatting with today? [speaker002:] Albert Sanders [speaker001:] The jeans come in a wide variety of fades and colors. All the way from dark to light. Would you like me to list all the colors for you Albert? [speaker002:] Hmm no, thats just what i wanted. Just wanted to see if there was more before i looked [speaker001:] Yes, we have a very wide variety! I'm sure you will find something you like. Is there anything else I can help you with? [speaker002:] No thanks [speaker001:] Thanks Albert, you have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] hi...I'd like to check the status of my order 9269399258 because I need to change the delivery time [speaker001:] Okay, let me pull up your account first. Can I have your full name or account id? [speaker002:] Sanya Afzal, 1SUF2KWYQV thank you Is it possible for you to change the delivery time of my order? [speaker001:] Your identity has been verified. Is there anything wrong with your delivery date? [speaker002:] Yes....the boots are out for delivery but I won't be home so I'd like to reschedule for tomorrow at the same time [speaker001:] Sorry that it is too late to change because it is out for delivery. it it ous Apology that nothing we can do about it. [speaker002:] If you could reschedule for tomorrow at the same time, I would appreciate it. I will be home then. [speaker001:] I'm really sorry that we can't change the time now because it is already out for delivery. [speaker001:] How can I help you? [speaker002:] Hi! I was trying to make a purchase but the promo code that I am trying to use is showing invalid. I got this code 9 days ago [speaker001:] Sorry to hear that. Can I have your name? [speaker002:] Crystal Minh [speaker001:] Thanks, and how old is the code? [speaker002:] 9 days [speaker001:] Okay, our system isn't telling me it's out of date. Can I have your membership level? [speaker002:] Bronze [speaker001:] Here is a new code, the codes are generally valid for 7 days. HH825 [speaker002:] Thank you so much. Appreciate it [speaker001:] Is there anything else? [speaker001:] Hello! Thank you for contacting us today. How can I assist you? [speaker002:] Hello. I am trying to log in but forgot my username. [speaker001:] Okay, I can help you with that. Can I get your name please? [speaker002:] I'm Albert Sanders. My friends call me Colonel. [speaker001:] Well hello there. Colonel Sanders. I just need to verify your identity. Can I please get your zip code and phone number? [speaker002:] Of course. Zip is 91569 and phone is 573-477-8786 [speaker001:] There we go. Alright Mr. Sanders. Your username is asanders1 [speaker002:] Oh that's it. Real hard one there. Okay thank you! [speaker001:] Can I help you with anything else today? [speaker002:] Nope, have a good one. [speaker001:] You have yourself a Finger Lickin'Good day Colonel! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] It keeps rejecting my card when I try to order stuff [speaker001:] Okay. what is it saying when you use the card? [speaker002:] it says my card has been rejected. [speaker001:] Ok. Let me see if I can help. Please try entering the information again. Let me know if that works. [speaker002:] I have done it about 6 times now. [speaker001:] OK. Please try logging out and then back in Did that work? [speaker002:] it's processing... [speaker001:] ok [speaker002:] nope rejected [speaker001:] Please double check the expiration date. [speaker002:] ah...I feel dumb. it's expired Thanks for dealing with me. [speaker001:] No worries. That's happened to me as well. Anything else I can help with? [speaker001:] good afternoon, how can I help you? [speaker002:] I already have a refund coming to me, but I need to return the calvin klein shirt I ordered as well. [speaker001:] Do you just want to add a new product to your current return? refund* [speaker002:] Yes, please. [speaker001:] sure, could you give me your full name or account ID [speaker002:] My name is Crystal Minh [speaker001:] in addition to this could you give me your order ID, email and username please [speaker002:] My Order ID is 9098629734, my email is crystalm495@email.com, and my username is crystalm495 [speaker001:] everything in order, it would tell me the brand and type of product you want to add. [speaker002:] It is a calvin Klein shirt [speaker001:] To finish, you would tell me the original price of your refund and the price of the product you want to add. [speaker002:] My current refund was $100, and this shirt was $69. [speaker001:] all set Miss [speaker002:] Thank you. [speaker001:] a pleasure to help you [speaker001:] Hello, how can I help you today? [speaker002:] I got a shirt from michael kors that was supposed to be blue, however it is gray I wanted to go ahead and return that item it was on order id 3323128564 [speaker001:] Glad to help. May I have your full name please? [speaker002:] Joyce Wu [speaker001:] thanks Joyce. Can you please let me have your username, email address and Order ID to validate this purchase? I got your order id already. [speaker002:] joycewu0 joycewu0@email.com [speaker001:] thanks. Give me a second. [speaker002:] sure thing [speaker001:] Your purchase has been verified. Can I have your membership level to proceed further? [speaker002:] guest [speaker001:] Was the purchase made within 30 days? [speaker002:] yes and it is in the original packaging [speaker001:] Great. You can return the item. I will print a shipping label for the return. Can you please let me have your full address? [speaker002:] 1170 Kennedy St Monterey, NY 39508 [speaker001:] And how would you like to process your return, by mail, in store or drop off center? thanks for your address. [speaker002:] mail is fine [speaker001:] You can go ahead to print out the shipping label and return the item to us. [speaker002:] sounds good, thanks for the help [speaker001:] Great, is there anything else that I can help you with? [speaker002:] no that was all [speaker001:] Have a nice day! [speaker001:] Hello [speaker002:] hi there They shipped me the wrogn color for my shirt wrong soryr [speaker001:] sorry for the inconvenience Give me your Full name or account id [speaker002:] Rodriguez Domingo [speaker001:] Give me your username, email address and order id [speaker002:] rodriguezdomingo826@email.com rodriguezdomingo826 0461792853 [speaker001:] Purchase validated What is your membership level? [speaker002:] 3i dont have one [speaker001:] You are a guest. what is the purchase date? [speaker002:] 2020-03-16 [speaker001:] You are eligible for a refund Now I need your full address [speaker002:] Wow thats great but can i just get the right color sent? 9805 Lexington Ave Jacksonville, NY 90591 [speaker001:] No you can't. you can only return. how do you want to process your return? By mail, in store or drop off center? [speaker002:] Mail please [speaker001:] Completed [speaker002:] Great [speaker001:] Return initiated Will this be all for today? [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] I have a quick question [speaker001:] Sure what can I help with? [speaker002:] I was thinking about signing up for a premium subscription but also wanted to know how easy it would be to cancel it? [speaker001:] One moment. I'll get that information for you. Alright I'm happy to let you know it's very simple to cancel a subscription. You can cancel at any time and not be charged for future months. [speaker002:] oh that's good to know [speaker001:] Also for the billing cycle you cancel on your benifits will still be active until the end of that cycle [speaker002:] oh great! [speaker001:] Was there anything else I could help you with? [speaker002:] I was thinking of signing up for it but now I'm not sure when I'll be able to get back to work that's it thanks [speaker001:] That's completely understandable and I hope thing go well for you. I hope you have a great day! [speaker001:] I want to reset two factor authenticator. [speaker002:] Hello! I can help you with that. May I have your full name and account ID? [speaker001:] Sanya Afzal [speaker002:] Thank you. May I have your email address to send you a link to reset your two factor authentication? [speaker001:] sanyaa62@email.com [speaker002:] A link as been sent to you. [speaker001:] thanks [speaker002:] I have also included a best practices PDF to keep your account safe. Is there anything else I can do for you? [speaker001:] no [speaker002:] Have a great day. [speaker001:] Hi I'm trying to check on my account but I can't. Can you help? My phone broke. I use it for 2 factor authentication [speaker002:] Hello, how can I help you? [speaker001:] My phone broke and I can't log into my account I use the phone for 2 factor authentication [speaker002:] Hello, how can I help you? Okay, let's try and reset that for you Can I get your full name or account ID? [speaker001:] David Williams [speaker002:] What is the email address on the account? [speaker001:] dwillilams3@email.com [speaker002:] THank you. I am going to email a reset code to this email address. I am also going to send you a link to security best practices, I suggest reading that over! [speaker001:] ok thanks [speaker002:] Is there anything else I can help you with? [speaker001:] that's it [speaker002:] Have a great day [speaker001:] HI, what can I do for you? [speaker002:] I was charged for an order that I never placed, and I wanted to check on what happened. [speaker001:] Oh, I am so sorry about that. Can I have your name? [speaker002:] My name is Chloe Zhang [speaker001:] Can I have your username, email address, and order ID? [speaker002:] My username is chloezhang229, my email is chloezhang229@email.com, and the Order ID is 8333607396 [speaker001:] How much were you charged? [speaker002:] I was charged $54 [speaker001:] Okay, I have credited back the account the $54 [speaker002:] Thank you! [speaker001:] Is there anything else I can help you with? [speaker002:] That was all! [speaker001:] Have a nice day [speaker001:] I already returned. I still didn't get my money. [speaker002:] Ok, I'll check what's going on Can you tell me your account ID, your username, your email address, and the order ID from this order? [speaker001:] 1116327450 alessandrop528@email.com alessandrop528 Alessandro Phoenix [speaker002:] Your refund is in progress. It was started online [speaker001:] ok thanks [speaker002:] Is there anything else I can do for you today? [speaker001:] no [speaker002:] Ok, I'll end this chat now [speaker001:] I want to add an additional item to my order. [speaker002:] Welcome to AcmeBrands. How may I help? OK. You placed an order and want to add another item? [speaker001:] exactly. [speaker002:] OK. One moment. What is your full name or account ID? [speaker001:] Sanya Afzal EB3GLIKL2D [speaker002:] Thanks Sanya, I have pulled up your account. I now need your order ID [speaker001:] 9201170588 [speaker002:] Thanks, I have verified that info. What is the shipping status? [speaker001:] Out for Delivery [speaker002:] What is your member level? [speaker001:] Silver please add Guess Shirt [speaker002:] OK. I added the Guess Shirt to your order. Anything else I can help with today? [speaker001:] Thank you for being an AcmeBrands customer! How may I help you? [speaker002:] Hello, I want to check how much my subscription is due and I want to pay that. [speaker001:] Sure! May I have your full name? [speaker002:] Norman Bouchard [speaker001:] Thank you. May I also have your account ID and order ID? [speaker002:] Account ID: W8GBJZ7GNJ,Order ID is 5027311164 [speaker001:] Your bill is due in three days and it is $20. [speaker002:] I would like to pay that amount using the credit card on my file. [speaker001:] Okay, your payment has been made and you are set! Is there anything else you need? [speaker002:] Thank you. That's all I needed. [speaker001:] You're welcome! Have a nice day. [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hey! Super weird issue here: I know I only ordered one of the Guess shirts, but this email says I ordered two. Can you help? Name is Crystal Minh [speaker001:] Sure thing I'll be happy to look into it for you. Thank you for providing your name I was able to pull up your account. Could I also have your Account ID and Order ID please? [speaker002:] BSWCVZGNNU 7340139325 [speaker001:] Great I was able to pull up your account. Order& Let me check to see if there was an error with the email. It looks like the email contianed an error. I can assure oyu you were only charged once and for 1 item. Was there anything else I could help you with today? [speaker002:] Whew! That's a relief. That's it! [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello, how can i help you today [speaker002:] I ordered a shirt and there seems to be an extra fee added to my invoice that I have no idea what it is [speaker001:] Okay lets see why that is, could i get your full name account ID and order ID [speaker002:] Joseph Banter Account ID: GJW7IL28AF Order ID: 3503568451 [speaker001:] Okay looks like that was an issue on our end. How much was the fee [speaker002:] $49 [speaker001:] Okay done, is there anything else i can help you with? [speaker002:] Nope that's all. thank you [speaker001:] Okay, have a good day [speaker001:] Hello, how can i help you today [speaker002:] I want to check the status of my order [speaker001:] Okay sure, could i get your full name or account ID [speaker002:] VULV4P68DS [speaker001:] Okay and could i get your Order ID and your name please [speaker002:] 5374292965 Sanya Afzal [speaker001:] Okay great now what would you like to know about your order [speaker002:] I would like the shipping status to be updated [speaker001:] Okay, would you like to change your shipping or delivery? [speaker002:] No I just would like the status [speaker001:] Okay,your order is shipping on schedule, is there anything else i can help you with? [speaker002:] no [speaker001:] Okay then, have a nice day [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] Hi, I want to add an item to my order, I forgot to add it to my cart earlier. My order was recieved though...what should I do? [speaker001:] Okay, I can help with that. May I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] I need to look up your order. I'll need you r Account ID and your Order ID. [speaker002:] Account ID: MB7IUMZJKW Order ID: 1487597424 [speaker001:] And you said that you already received the item. What was the shipping status? [speaker002:] Order received Should I just place a separate order? [speaker001:] Let's see, what is your membership level? [speaker002:] bronze [speaker001:] I'm sorry, because you have already received the item, I can't add it to your order. [speaker002:] Soo... Just place another order, right? [speaker001:] Exactly. [speaker002:] Got it, thanks, and goodbye. [speaker001:] Is there anything else I can help you with today? [speaker002:] No, I'm good, I wanted to verify how to proceed. Goodbye. [speaker001:] Have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hello. I have an account that I would like to check, but I can't access my account because I forgot my username. Can you help? [speaker001:] Sure! I'll just some information from you first. What is your full name? [speaker002:] Sanya Afzal [speaker001:] Now may I have your zip code and phone number? [speaker002:] My phone is 975-1270. Zip is 37154. [speaker001:] Thank you. Your username is: safzal1 Is there anything else you need? [speaker002:] I thought my username was something different. I don't remember having the number 1 in it. [speaker001:] Our system algorithms prefer usernames with a number in them, so we automatically add 1 to first initial and last name. [speaker002:] I just tried to log into my account with the username you gave me, and I can't access it. Can you help me? [speaker001:] Hmm, that is strange. It should work. Let me do some further research, one moment. We may need to recover your password because the username is absolutely correct. [speaker002:] Maybe I typed it in wrong. Can you wait while I try again? [speaker001:] Sure! [speaker002:] Good news. It did work. Thank you for your time. [speaker001:] You're welcome, I'm glad it worked. Is there anything else you need? [speaker002:] No, that is all. Thank you. [speaker001:] No problem. Have a nice day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] hi, i was wanting to check on my order because i never recieved it [speaker001:] I can help you with that. May I have your full name? [speaker002:] Chloe Zhang [speaker001:] Thank you. May I also have your username, email address, and order ID so I can validate your purchase? [speaker002:] chloez50@email.com Order ID: 0231379891 chloez50 [speaker001:] Great! How many days have you been waiting for your order? [speaker002:] 5 days [speaker001:] It may have been marked as delivered on your account, but it can still take a couple more days to reach you. If it takes more than 3 days from today, please contact us again so we can take further action. [speaker002:] ok thats fine [speaker001:] Is there anything else you need? [speaker002:] is there any way you can resend it now [speaker001:] I'm sorry, I'm not able to do that until it's been 8 days or more since you ordered. [speaker002:] ok thank yoiu [speaker001:] You're welcome. Have a nice day! [speaker001:] Hello what can I do for you today? [speaker002:] hi i got a promo code 8 days ago but it does not work when i try to use it it says it is invalid [speaker001:] Okay let me look it up and see what I can do Can I have your full name? [speaker002:] my name is Rodriguez Domingo [speaker001:] Well as you said, your promo code is 8 days old. Ours are only good for 7 days but let me check the system to be sure. Can I have your membership level? [speaker002:] it is silver [speaker001:] Since you're Silver I'll provide you with a new code since you're such a regular customer [speaker002:] thank you [speaker001:] Here's your new code LFG3T [speaker002:] thank you for the help [speaker001:] Is there anything else you need help with? [speaker002:] that is all thanks [speaker001:] Have a great day! [speaker001:] Hello. How may I assist you? [speaker002:] Hi, My cart won't update correctly. when I add an item. [speaker001:] Sure thing. It seems we have been having some site-wide issue lately. [speaker002:] Ok, what shall I do? [speaker001:] First, can you check the product page and make sure it isn't out of stock? It should show in the bottom left of the page. [speaker002:] Ok, I'll check, I'm looking at it now. No, it indicates there are 58 in stock. [speaker001:] Can you try logging out and then back in again? [speaker002:] Ok, I'll do that. Oh, it's working and I see it will load now. [speaker001:] Great! [speaker002:] It's doing what it should, thanks for your advice. [speaker001:] Can I help with anything else? You're welcome! [speaker002:] That's all I needed I need them jeans. No I'm good. goodbye. [speaker001:] Okay, have a great day! [speaker001:] Hi I cannot access my account can you help me [speaker002:] Hello I can What is the issue? [speaker001:] i lost my password and cant log in its saying i need my phoine for two factor authentication but i lost my phone too [speaker002:] So what do you want to recover [speaker001:] my account [speaker002:] password or two-factor [speaker001:] well i need access into my account, and i dont have a phone for two factor authentication [speaker002:] You need one of the above to get access to your account [speaker001:] i might know my password, but i need my phone to access two factor sorry if i am being confusing [speaker002:] but you don't have access to your phone [speaker001:] no my phone is lost [speaker002:] I just need to know which option we are going for between password and two-factor [speaker001:] two factor [speaker002:] good Give me your full name [speaker001:] Alessandro Phoenix [speaker002:] I will need your email address so that I can email you the reset code [speaker001:] Apheonix123@email.com [speaker002:] Reset code sent [speaker001:] cool, just got it [speaker002:] To be safe you should follow best practices for security I will send a link about best practices. All done Would this be all for today? [speaker001:] Hi! How can I help you today? [speaker002:] Hi I'd like to check that I was charged the correct shipping amount for my order. The amount charged is excessive.. I'd like a refund please. [speaker001:] Sure, I can help you with that. Can I please have your full name, username, email address, and order ID? [speaker002:] Alessandro Phoenix alessandrophoenix513 alessandrophoenix513@email.com 8894005686 [speaker001:] And what is the shipping status of the order? [speaker002:] delivered [speaker001:] Okay, since the item has already been delivered, I can give you a partial refund for the shipping cost. [speaker002:] ok Thank you [speaker001:] I have issued the refund to your account. Is there anything else I can help you with today? You're welcome! [speaker002:] That was all! Have a nice day!!:] [speaker001:] You too!! [speaker001:] Hello? [speaker002:] Hi. What can I do to help you? [speaker001:] I need a refund on an item I bought tommy hilfiger boots for 84$ [speaker002:] Can I have your full name? [speaker001:] Crystal Minh [speaker002:] May I ask why you want a refund? [speaker001:] The boots are the wrong size Is there anyway I could be refunded through paypal or does it have to be credit card [speaker002:] I'm going to need the order ID, your account username & your email address. [speaker001:] 9449832434 Username: cm243960 Email Address: cm243960@email.com [speaker002:] Ok thank you. I don't think I can refund to PayPal. [speaker001:] ok I had to check thanks anyway:] [speaker002:] The options I have are prepaid gift card, add value to your account, paper check or direct refund to credit card. [speaker001:] Could I get a check, please? [speaker002:] Can I have the address to mail it to? [speaker001:] Address: 0123 2nd Ave Baltimore, TX 55663 [speaker002:] Ok it's done. Anything else I can help your with? [speaker001:] Thank you. No that's it thanks again! [speaker002:] Ok you have a nice day. [speaker001:] Hello, how can I help you? [speaker002:] Do you have any information on how to wash these jeans I am looking at? [speaker001:] Sure, let's see what we can find out. Did you have a particular question in mind? [speaker002:] Well, is there any way to remove a grass stain? I play outside with my dog a lot, and want to make sure these will be easy to clean. [speaker001:] Oh of course, let's see what we can find here. So to treat the grass stain, take a sponge that you soaked in undiluted white vinegar and just dab it lightly on the area. Then dry with a paper towel, then you can repeat if you need to. Use cold water and make sure to reverse the jeans inside out. Cold water in the washer I mean. [speaker002:] OK, that sounds easy enough! [speaker001:] Great, is there anything else I can help you with today? [speaker002:] no thanks [speaker001:] Thank you for being our customer and you have a wonderful rest of your day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi there. Ummm so I ordered something that should have arrived by now but it hasn't Would you guys be able to see where my order might be from your side? [speaker001:] Sure. Let me check that for you. Could I have your full name or account id? [speaker002:] Sure it's David Williams Uhh ID is RO6T4THEZG if that helps [speaker001:] Thank you [speaker002:] Sure thing [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] Sure it's davidwilliams538@email.com, davidwilliams538 Address is 8292 Lincoln Ave Baltimore, NY 89320 And the ID is 4482778054 [speaker001:] Thank you And how long have you been waiting for your product to arrive? [speaker002:] 9 days now [speaker001:] We will ship you a new order. Please wait a moment. [speaker002:] I'm wondering if it got lost in the mail..Oh thank you! [speaker001:] Could I have the brand and type of the product. [speaker002:] If it shows up I'll send back the extra, but thank you so much Sure thing It's a Tommy Hilfiger shirt for $49 [speaker001:] Thank you [speaker002:] By all means, thank you [speaker001:] Your order has been shipped again and will be arriving soon. I apologize for the error. Can I help you with anything else? [speaker002:] That's so amazing thank you so much I didn't expect that at all. And it's alright it happens That is everything, thank you Have and awesome day [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] I got charged twice for this jacket. And I pay good money for the Gold level to have an incident like this [speaker001:] I'm sorry to hear that, let me check this issue for you. Could I get your name or account ID? [speaker002:] Joyce Wu [speaker001:] Okay, I'll just need your account ID and order ID to start checking on this. [speaker002:] W3AXSE1BTE 952748705 [speaker001:] Thank you. Ms. Wu are you sure about the order ID 952748705? [speaker002:] 9527484705 [speaker001:] Could I ask your membership status with us? [speaker002:] Gold [speaker001:] What was the amount that you were overcharged and would like to be refunded? [speaker002:] 64 [speaker001:] I'm happy to have refunded the overcharge. Is there anything else I can do for you today? [speaker002:] that is it [speaker001:] Thank you and have a nice day. [speaker001:] Hi! How may I help you today? [speaker002:] Hello, I would like to know what the refund policy is because I am thinking of purchasing something [speaker001:] I can look into that for you. One moment please. We offer refund for items that have not shipped. You will just need all of your order information and we can process your refund Do that answer your question today? [speaker002:] Yes it does Thank you [speaker001:] You're Welcome! Have a great day [speaker001:] Hello, how can i hel you today [speaker002:] Hi I am having some issues with your website I've been trying to find shirts but your site is really slow is there something going on with your servers? [speaker001:] Okay sorru about that, could you first check that other sites work fine for you [speaker002:] hold on no, other sites are fine [speaker001:] Okay, could you try logging out and back in on your account [speaker002:] ok hold on hey that worked! everything is normal again [speaker001:] Okay glad to here is, can i do anything else for you today [speaker002:] that's it thanks for the tip [speaker001:] Okay have a good day [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I'm supposed to be getting a refund and just wanted to check the status [speaker001:] Sure, no problem. Can I please have your full name or account ID? [speaker002:] Chloe Zhang [speaker001:] Can you please provide me with your username, email address, and order ID so that I can look into your refund status? [speaker002:] Username: cz938386 cz938386@email.com Order ID: 8583584130 [speaker001:] Thank you. [speaker002:] Your welcome [speaker001:] I see here that you requested your refund by phone 3 days ago. Your refund is currently in progress and will be completed by tomorrow. [speaker002:] OK, great! Can you tell me if it will be refunded to my card or something different? [speaker001:] Yes, your original payment method will be credited for the amount of the refund. [speaker002:] Perfect! Thanks for your help! [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] That's all [speaker001:] Thank you. Have a great day! [speaker001:] Hi, I have a problem. Can you help me out? [speaker002:] Yes! What can I do for you? [speaker001:] The boots I wanted to buy are much more expensive now than they were yesterday Can you do something about the price discrepancy? [speaker002:] Let me see if I can help. Can I please have your name to pull up your account? [speaker001:] Chloe Zhang Account ID: KUZUIAPNOV Order ID: 0884384961 [speaker002:] Thank you, Chloe. [speaker001:] I'd really like for my order price to be adjusted to the one from yesterday if possible. [speaker002:] I understand. Unfortunately our prices often change dynamically. So I understand your frustration. [speaker001:] Well hopefully you guys can do something about it. I am a gold member, after all. [speaker002:] I will check. Good news! I can make a promo code for you. ZHAJA That will get you a discount. [speaker001:] Okay, well that sounds fair. Thank you! [speaker002:] Can I help you with anything else today? [speaker001:] Nope, that's it I guess. Thanks. [speaker002:] You're welcome, have a good day! [speaker001:] Hi. Can I help you with anything today? [speaker002:] i would like to return these pair of jeans because it is the wrong color [speaker001:] Im sorry to hear you were disappointed. Let me get some information first. Can you provide me with your name or account ID please?. [speaker002:] Sanya Afzal. safzal64 [speaker001:] Thank you so much. Let me get your account pulled up. Can I have your username, email address, and order ID please? [speaker002:] safzal64. safzal64@email.com. 2888654035 [speaker001:] Great thank you. Have you already received the jeans? [speaker002:] yes [speaker001:] Do you know your membership level? [speaker002:] bronze [speaker001:] Can you provide me with the purchase date please? [speaker002:] 2020-02-24 [speaker001:] Great thank you. Looks like I can process that return for you. One moment please. I will make a shipping lable for you. Can I have your address please? [speaker002:] 0458 primrose ave jacksonville mi 57324 [speaker001:] Thank you. How will you be making this return? Options are in store, by mail, or drop off center. [speaker002:] in store [speaker001:] Is there anything else I can help you with? [speaker002:] that is all. thank you. [speaker001:] Thanks and have a great day. [speaker001:] Hello, how can i help you [speaker002:] Hi! I would like to know what these shoes are made out of. [speaker001:] okay, I will Look it up for you. [speaker002:] Also, do these boots come with a warranty in case the material doesn't hold up. [speaker001:] Our boots they are made out of leather. And yes our boots have a warranty. They should be free of defects 12 months from purchase. Our company has confidence in their excellent workmanship. But this does not protect you from general wear and tear of every day life. Can i help you with anything else. [speaker002:] That is all! Thanks [speaker001:] have a great day [speaker001:] Hi how can I help you [speaker002:] How much needs to be purchased to get free shipping? [speaker001:] $25 not including tax gets you free shipping [speaker002:] Wow, ok. thank you [speaker001:] Anything else? [speaker002:] thats it [speaker001:] Have a nice day [speaker001:] Hello, I need to remove the second item in my order because my husband decided he did not like it [speaker002:] sure, one moment please ok, sorry for the delay, would you give me your full name or account ID [speaker001:] Crystal Minh, F0GUOE8ACJ [speaker002:] Thank you, in addition to this you would give me your username, email and order ID to verify the purchase. Miss Crystal are you there? [speaker001:] YES yes sorry 9332015970 order id [speaker002:] thanks now, how is your order currently? [speaker001:] out for delivery [speaker002:] Miss Crystal, What level of membership do you have? [speaker001:] silver [speaker002:] Ok, we will make an immediate return for the item, what you will do when the item arrives is call the technical service again to resend the item again. [speaker001:] Ok thank you so much [speaker002:] How much did the item cost you? [speaker001:] $74 [speaker002:] all set miss Crysal! [speaker001:] thank you [speaker002:] not problem have a nice day [speaker001:] Thank you for contacting AcmeBrands, how may I help you? [speaker002:] Hi, I want to know my shipping status [speaker001:] OK, and to whom am I talking to? [speaker002:] Joyce Wu [speaker001:] Hi Joyce, in order to check the shipping status, can I get an Order ID? [speaker002:] ok, 7983619034 [speaker001:] I will also need your account ID to verify your identity [speaker002:] XGVHZTILS0 [speaker001:] Wonderful, that passed with flying colors Just to be clear, what would you like to know about shipping status? [speaker002:] Well, my package was never recieved and I've been waiting for awhile, so I want to check what's going on [speaker001:] No problem Joyce, can I get your Username and Email as well to validate the purchase [speaker002:] My username is joycew28 Email is joycew28@email.com [speaker001:] Great, your purchase has been validated Do you know the exact number of days you have been waiting? [speaker002:] yea, it's already been 5 days [speaker001:] Just so you know, a package can be mistakenly marked as delivered, but requires a couple days to arrive This is especially true if it has been less than a week [speaker002:] Hmm, I see I'm a gold member though [speaker001:] First off, thanks for being a valued gold member! With that said, the shipping is largely beyond our control. AcmeBrands will pass off your jeans to the distribution center and when the item goes out for delivery, that is up to them. [speaker002:] I see, so there's nothing you can do then? [speaker001:] I have a small number of options, but I don't think anything is necessary at this point. Please check back in another couple days, and I can escalate the issue as needed. Again, this type of delay sometimes occurs and usually works itself out by the end of the week. [speaker002:] Ok, fair enough I'll wait until the weekend then and see what happens [speaker001:] Great, please feel free to reach out again if things don't work out as expected Thanks and have a great day! [speaker001:] That's all [speaker002:] Hi there, how can I help today? [speaker001:] Hello, I have a problem with billing I was hoping you could help me with I think you guys charged me twice for the boots I bought They were $89 but the charge came through as $178 [speaker002:] Oh dear, let's check! What is your name [speaker001:] Joyce Wu It was for some Guess boots [speaker002:] Do you have your Account ID Joyce? [speaker001:] Yes I do, it is 4PRXITAUZL [speaker002:] Thanks. And your order ID? [speaker001:] I don't see an order ID anywhere it was the Guess boots for $89 I don't have the order ID but I can give you other info if you need it [speaker002:] Are you one of our gold subscribers by any chance? [speaker001:] No I'm not, I'm just a lowly Bronze member: [ [speaker002:] Well thanks for that! COuld you give me your email address please? [speaker001:] I don't have an email address associated with the order. Could you maybe use my mailing address or phone number instead? [speaker002:] I am having trouble getting information from our system without the Order ID. Please bear with me. sorry this is taking me so long [speaker001:] No worries [speaker002:] what other information did you say that you have? [speaker001:] My shipping address is 7835 Brushwick Dr, Newark, NY 81561 Phone number is 807-7595 [speaker002:] I was able to validate your purchase, and process a refund for the amount of $89. Is that all for today? [speaker001:] Thank you so much, I appreciate the help! No, that's it. Thanks again! [speaker002:] Sorry for the delay Have a great day! [speaker001:] Hello, how can I assist you today? [speaker002:] I just bought an item but I changed my mind and would like a refund [speaker001:] I can help you with that. [speaker002:] Thnx [speaker001:] Can I get your full name or account ID? [speaker002:] My name is Norman Bouchard Account number is JAK1VN0CQW [speaker001:] Was there a problem with the item? [speaker002:] No I just changed my mind [speaker001:] Alright, have you received this item yet Norman? [speaker002:] No I haven't [speaker001:] Alright, let me just look up your order. [speaker002:] I just ordered it and would like to cancel before it ships [speaker001:] Do you have your username, email address and order ID? [speaker002:] Order ID: 9208578739 Username: normanbouchard413 Email Address is normanbouchard413@email.com [speaker001:] Thanks. Let me just validate the purchase. How would you like this refund Norman? [speaker002:] Can you just credit my card? [speaker001:] I sure can. Just give me a moment to do this for you. [speaker002:] Sure [speaker001:] What was the cost of the item? [speaker002:] $99 [speaker001:] Alright, I just credited your card on file for $99. Is there anything else I can help you with today? [speaker002:] No that's it. Thnx. [speaker001:] Have a great day Norman! [speaker001:] Welcome How may I help you? [speaker002:] Hi. I ordered the wrong item by accident. I'd like to cancel the order. [speaker001:] Did you order more than the required amount of items? [speaker002:] I only order 1 item [speaker001:] okay [speaker002:] oh wait, sorry, just i ordered 2 items [speaker001:] So I need to be very sure you mistaken ordered 2 items instead of one [speaker002:] yes, i want to cancel both [speaker001:] Now you want to cancel one [speaker002:] both to cancel [speaker001:] the 2 okay What is your full name? [speaker002:] Albert Sanders [speaker001:] I need to confirm your purchase Give me your username, email and order id [speaker002:] asanders358, asanders358@email.com, order id: 3406461694 [speaker001:] Purchase validated Which refund option do you want? Gift card, Add value, paper check or credit card [speaker002:] I think I want to keep one item after all. I'd like to keep I want to keep: Product: Boots Brand: Michael Kors Amount: $84 So can I get credit for the Jacket? And I want a credit for part of the shipping cost too [speaker001:] What do you want now? You want to cancel one order? [speaker002:] credit only the Jacket [speaker001:] Give me your account id and order id [speaker002:] Account ID: W6OHKVM1VW Order ID: 3406461694 [speaker001:] What is the shipping status? [speaker002:] Shipping Status: Out for Delivery I guess I'll wait for the package to get here then send the jacket back Can I get shipping details to return the jacket? [speaker001:] What is your membership level? [speaker002:] Guest [speaker001:] As a guest you must wait for the items to arrive then call customer support to start the return process. This is the only option [speaker001:] Good afternoon and thank you for contacting AcmeBrands! How can I help you today? [speaker002:] I placed an order and the promo code isn't working [speaker001:] I apologize for your inconvenience. Could you give me your name? [speaker002:] Crystal Minh [speaker001:] Okay, Crystal, I've pulled up your account. When did you receive the promo code that you're trying to use? [speaker002:] 9 days ago [speaker001:] Your promo code is out of date. What membership level do you have us? [speaker002:] Bronze [speaker001:] Great! Since you're a Bronze member, I'll be able to give you an updated promo code. I'm sorry that the first one sent didn't work correctly. [speaker002:] thank you but I really wanted to apply discount to this order is there any way you could make an exception [speaker001:] You're new promo code is HCQ7N for 20% off. Have you already completed an order today or are your items still in your cart? [speaker002:] I already placed an order. 7510627542 [speaker001:] No problem, I can apply the discount to your existing order. What was to total of your order? [speaker002:] $59 [speaker001:] I've applied the promo code to your account and your new total is $47.20. [speaker002:] thank you do much. [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] Have a great night and rest of your week! I really appreciate it [speaker001:] Thanks, I hope you do, too! [speaker001:] Hello I'm having problem purchasing an item from your website because it's running slow. [speaker002:] Sorry to hear that. i will write up a ticket and have the website team investigate. A couple things you can try in the meantime Try logging out, refreshing the page, and logging back in. Sometimes that will clear up the issues Let me know if that works for you. [speaker001:] Okay, so I exited out of webpage and refreshed and relogin to the website [speaker002:] Did that clear up the speed issues? [speaker001:] It hasn't It is still slow [speaker002:] Alright, next try closing all your other tabs. Make sure the website is the only thing running in the browser See if that helps. Are you still there? [speaker001:] How may I help you? [speaker002:] hi I would like to know the status of my subscription [speaker001:] Sure, may I have your full name, account and order ID to check? [speaker002:] Rodriguez Domingo [speaker001:] account and order ID also? [speaker002:] I don't have that right now [speaker001:] It is active, it is due 3 days from now but it won't tell me what amount it's due for. Anything else today? [speaker002:] Okay. Would like to know if I could have free shipping outside of the country [speaker001:] We don't ship outside of the country for any price, sorry. [speaker002:] Okay. Thanks [speaker001:] Anything else today? [speaker002:] That would be all [speaker001:] Have a good one! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I am trying to look at my order status but I forgot my password. [speaker001:] Okay, I can help you with that Do you have your username handy? [speaker002:] rd309525 [speaker001:] Excellent, that makes it easy to fix so to get started, I just need your Full name, and either a PIN number or the answer that you gave to a security question [speaker002:] Rodriguez Domingo 947225 [speaker001:] Thanks Mr. Domingo I'll create a new password for you right away [speaker002:] thanks [speaker001:] okay, the password njuudphcww9 will get you into your account, and from there you can change it to whatever you would like [speaker002:] Ok thank you [speaker001:] is there anything else I can help with today? [speaker002:] no thats all [speaker001:] Excellent. Have a great day, Mr. Domingo [speaker001:] Hi how can I help you [speaker002:] Hi I want to know the status of my subscription so I can keep the service [speaker001:] No problem. Can I get you full name, account id and order id [speaker002:] Norman Bouchard, BHV8N2JFIV, 2467014863 [speaker001:] Your subscription is currently active but your renewal of $49 is due today. Would you like me to process that payment for you now? [speaker002:] Yes, please [speaker001:] Do you have a credit card you want to use or just use the one on file? [speaker002:] Use the one on file please [speaker001:] Mission accomplished, you're all set Anything else today? [speaker002:] No, thank you! [speaker001:] Have a nice day [speaker001:] Hello I'm having a problem with a code [speaker002:] ok what code? [speaker001:] Sorry, my phone locked up. It's a promo code I got in an email, but it keeps saying invalid?!? Why would it be invalid already? [speaker002:] What is your full name or acount id? i'll check for you [speaker001:] Cool my name is Alessandro Phoenix [speaker002:] When was the code issues? [speaker001:] I got the email 8 days ago, so it must have been then [speaker002:] Codes only last 7 days! Sorry! [speaker001:] Ugg, can I get a new code if I use it right now? It was supposed to be a discount for new customers T T Hello? Is that a no? [speaker002:] sorry! let me chek [speaker001:] OK, no prob [speaker002:] what is your membership level [speaker001:] I don't have a membership, this was going to be my first order I guess I'm what you call a "guest" [speaker002:] 6PVCO is your new promo code [speaker001:] Awesome! THank you so much! [speaker002:] have a great day [speaker001:] Hi, I'm having a major issue with my order [speaker002:] I'm sorry to hear that. I'm James. Can you tell me your name and the nature of the issue? [speaker001:] David Williams and my promo code keeps saying invalid which is weird because I received the code 8 days ago [speaker002:] I'll look that up [speaker001:] thanks [speaker002:] Promotions typically only last 7 days. When was the code issued? Oh, 8 days yeah, that's the problem. [speaker001:] oh really? well that makes sense! I had no idea where does it tell you this? Is there any way you can credit me just this one time? [speaker002:] What is your membership level? [speaker001:] Silver [speaker002:] VBAWZ is your new promo code [speaker001:] THANK YOU SO MUCH!!! You're amazing [speaker002:] You're welcome Can I help you with anything else? [speaker001:] Nope I believe that's all for now Thanks again I really appreciate it and I'll remember for next time that a promo code is only for 7 days [speaker002:] No problem. Have a great day. [speaker001:] hi! [speaker002:] Hey, I just wanted to see why the shipping cost was so high. [speaker001:] how can I help you? sure! we're you looking to have that shipping cost refunded? [speaker002:] Yeah that would be great if you can. It hasn't shipped yet. [speaker001:] or are you looking to downgrade to get cheaper shipping? let see if we can refund it can I have your name please? [speaker002:] Whatever you can do.. Norman Brouchard. [speaker001:] thanks, I'll need your username, email address and order ID next please. sir? [speaker002:] Yes. [speaker001:] I'll need your username, email address and order ID next please [speaker002:] normanb7, normanb7@email.com, 6068283061 [speaker001:] excellent, thanks for that info. I've got ahead and waived that fee for you Was there anything else I could help you with today? [speaker002:] That's all thanks! [speaker001:] Great, well you have a wonderful day! [speaker001:] Hi how can I help you? [speaker002:] Hello, I am chatting in because it seems that the payment method used for a pair of jeans is incorrect. [speaker001:] Sure, I can help you with that. May I have your name please? [speaker002:] Norman Bouchard [speaker001:] Great, I'll just need your account ID and order ID [speaker002:] My order ID is 6464229404 Account ID: MKJJZKWUCF [speaker001:] Thanks for that info, can you tell me the shipping status? [speaker002:] In Transit [speaker001:] Great, what payment method would you like to use? [speaker002:] I wanted to put it on my Debit but It's saying it was charged to me credit card [speaker001:] Excellent, I've gone ahead and changed that to your debit card. Is there anything else I can help you with today? [speaker002:] Ok so are you going to refund the charge on my credit card? [speaker001:] Yes, it will instead charge to your debit card Any other questions? Well you have a great day, thanks for chatting with me! [speaker002:] No I think that is sufficient thank you very much. May I have your name so I can compliment you in the customer service survey? [speaker001:] Yes, Harry Ballzonya and thank you have a great afternoon! [speaker001:] How can I help you? [speaker002:] Hello, I want to check a status of my order it seems like there was a random extra fee added without an explanation. [speaker001:] Sorry about that, can I have your name to pull up your account? [speaker002:] My name is David Williams [speaker001:] To verify your identity, can I have your account and order ID? [speaker002:] My account ID is QSIVPO9MFO. My order ID is 8058366065 [speaker001:] Thanks, I was able to verify your identity. Can I have your membership level? [speaker002:] I am bronze level [speaker001:] Mr. Williams, our system is showing you made an error. I apologize but I'm able to make any changes. [speaker002:] What error was on my part? [speaker001:] The extra fee. Do you know what this fee was for and how much? [speaker002:] The fee was $10. Like I said, there was no explanation for it, that's why I'm reaching out. [speaker001:] Yes, I understand. At the bronze level there isn't anything I can do to remove this fee. [speaker002:] Okay. [speaker001:] Is there anything else? [speaker002:] No, that's it. Just for future reference they should explain why they charge people random fees. [speaker001:] Sorry about that, wish I could do more. Have a good day. [speaker001:] Promo code I'm using is not working [speaker002:] Hello, how can I help you? [speaker001:] Says it's invalid [speaker002:] Okay, can I get your full name, account ID and order ID? [speaker001:] Chloe Zhang Clh1234 Order ID: 8811666235 [speaker002:] Do you know when the code was issued? [speaker001:] 2 days ago [speaker002:] Okay, here's a new promo code: XWLD2 Is there anything else I can help you with? [speaker001:] Ok. It worked Thanks No [speaker002:] You're welcome Have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I'd like to check the shipping status of my order. I have been waiting for 5 days... [speaker001:] Are you concerned that it's missing or what? [speaker002:] Yes I am it was set for 2 day shipping and its now 5 days I will need a refund too [speaker001:] Well then let me look into it for you. Can I have your full name? [speaker002:] Chloe Zhang [speaker001:] And can I have your username, email, and Order ID? [speaker002:] czhang49 czhang49@email.com 1008256373 [speaker001:] And you said you've been waiting 5 days? [speaker002:] yes [speaker001:] Well I hate to say this, but the company doesn't take action unless it's been a week or longer. [speaker002:] Then cancel my order [speaker001:] We can't be responsible for any hiccups that happen due to shipping companies. [speaker002:] I paid for 2 day shipping and have not received my items [speaker001:] I can't do that either ma'am. It's already in the hands of the shipping company. [speaker002:] Ok thanks [speaker001:] You could go through a return process, but that would be after you get the item, and even then it's hard without cause. Sorry again. [speaker002:] yeah ok thanks have a nice day [speaker001:] Is there anything else I can do for you? [speaker002:] no [speaker001:] Then have a nice day as well. [speaker001:] Hi, how can I help you today? [speaker002:] Hello, My credit card has repeatedly been rejected at checkout. [speaker001:] Sorry you are experiencing that. I can help you with it here. [speaker002:] Thank you. [speaker001:] No problem Ok, so you need help getting your credit card to work on the website's checkout, correct? [speaker002:] Correct. [speaker001:] Ok, I am going to walk you through a few steps to troubleshoot this issue [speaker002:] Ok [speaker001:] First, can you log out of your account and then log back in please? [speaker002:] Done. [speaker001:] Ok great. Next, can you please double check that the expiration date on your credit card is valid and that the card isn't expired please? [speaker002:] Not expired. [speaker001:] Great! Now, go ahead and try entering your credit card info on the site again [speaker002:] Still gets rejected [speaker001:] No problem. Thank you for trying all those things It looks like I will need to make the purchase for you [speaker002:] ok [speaker001:] Can I get your credit card number and expiration date so I can make the purchase here? [speaker002:] Let me log out and log back in again. Thank you. [speaker001:] Ok [speaker002:] Works now, thank you. Goodbye. [speaker001:] Ok great! Is there anything else I can help you with today [speaker001:] Hello. Thanks for contacting customer support, how may I help you today? [speaker002:] Good day I was interested in knowing more about a product [speaker001:] Hi! Okay, let's start by getting your name. [speaker002:] My name is Alessandro Phoenix [speaker001:] And what was your question, Mr. Phoenix [speaker002:] I was wondering about the Tommy Hilfiger jacket that I see on sale for $94 [speaker001:] Sure, what about it? [speaker002:] I was wondering what other colors it comes in Does it come in other colors? [speaker001:] You wanted to know what colors the jacket comes in, or the jeans? [speaker002:] The jacket, please [speaker001:] One moment. I'm still looking, please bear with me. [speaker002:] Okay [speaker001:] I'm not seeing that information in my system. Are you sure you're not looking for the material it's made of? [speaker002:] Okay Yes I want to know about the material Thanks [speaker001:] One second. The outside is a windproof synthetic and the inside is a warm cotton material. It's both warm and stylish. [speaker002:] Thanks Awesome [speaker001:] s there anything else that I can do for you today? [speaker002:] That's all I needed to know [speaker001:] Thanks for being an Acme customer, have a great day! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi, so I bought these boots and I was checking on the order and it looks like I was charged an extra fee. Can you check that for me? [speaker001:] I'll be happy to help you with that. Your full name, please? [speaker002:] Rodriguez Domingo [speaker001:] May I please get your Account ID and Order ID? [speaker002:] Account ID: QQ4U1SK4RR Order ID: 6483582878 [speaker001:] And Rodriguez, to confirm, you are asking about a mystery fee that appeared on your order? [speaker002:] yes [speaker001:] I'm so sorry, the system is telling me that the extra fee may have been caused by a user error. May I ask for your Membership Level, please? [speaker002:] it's guest [speaker001:] I truly apologize; unfortunately this extra fee cannot be removed from your order at this time. [speaker002:] ok, that's a bummer [speaker001:] Is there anything more I may assist you with today? [speaker002:] no that's it [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] good afternoon, how can I help you? [speaker002:] Hi, I'm sending my son some jeans for his birthday and I wanted to know what it would cost to get them gift-wrapped. [speaker001:] sure thing, let me check the info one moment please [speaker002:] Ok [speaker001:] Gift wrapping costs a fixed price of $4.99 per item but it can vary depending on the size [speaker002:] Ok, that's not too bad. It shouldn't be more than that for a pair of jeans. You can squash those down pretty flat. [speaker001:] hahahaha yes surely you can [speaker002:] And there's no bling on them or anything. Okay, thanks for your help. [speaker001:] not problem a pleasure to help you [speaker001:] Good afternoon and thanks for contacting AcmeBrands! How can I help you? [speaker002:] Hello I'd like to know when my local store in Raleigh, MI closes [speaker001:] Are you asking about one of our brick and mortar stores? [speaker002:] yes, I am planning to shop there and I just wanted to know when it closes [speaker001:] Okay, do you have the address and can I have your name please? [speaker002:] The address I have is 6203 Circle Drive Raleigh, MI 83702 My name is Crystal Minh [speaker001:] Thank you, Crystal. Give me one moment to find that info for you. [speaker002:] ok [speaker001:] Some of our stores do vary with their ours of operation, but we have asked that they be open from 8 am to 11 pm to keep serving our customers. If these times aren't convenient for you, you can always place an order online at anytime or process a refu [speaker002:] ok, thank you [speaker001:] Sorry that got cut off. You can also process a refund or find answers to your questions. Is there anything else I can help you with today, Crystal? [speaker002:] That's all. Thank you! [speaker001:] You're welcome. I hope you enjoy the rest of your day. [speaker001:] Hi! Thank you for contacting AcmeCorp. How may I help you today? [speaker002:] I was looking to check the status of my order, it seems like the payment method is incorrect I had wanted to pay through paypal but it is showing my bank card [speaker001:] Ok, I can look at that for you. Can I have your full name [speaker002:] Joseph Banter [speaker001:] Can I also have your account id and order id [speaker002:] 1126578493 WYX4LQ4XK0 [speaker001:] Thank you. Your account has been verified. Can you provide mw with your shipping status [speaker002:] Out for Delivery [speaker001:] Since the order is already out for Delivery, we can not change the payment method. But what I can do is update the payment for future order. Would you like me to do that? [speaker002:] Yes, I want the paypal as the default [speaker001:] Ok, I have updated that for you. Is there anything else I can assist with? [speaker002:] that was all thank you [speaker001:] Great! Enjoy the rest of your day [speaker001:] Hello! Thanks for contacting Acme customer support. How may I help you today? [speaker002:] Hello, my name is Alessandro Phoenix and I would like to know more about a Guess jacket in your catalog [speaker001:] I'd love to help you with that, Mr. Phoenix. What was your specific question? [speaker002:] I really like it but Im not sure about the materials and also about the sizes available [speaker001:] Okay, just a moment while I look into that jacket for you. [speaker002:] Ok thanks [speaker001:] In regards to the materials, the exterior is a performance synthetic designed to protect against the wind and the inside is a warm and comfortable cotton liner. Does that answer your question about the jacket? [speaker002:] Yes it does Thanks a lot [speaker001:] Is there anything else that I can do to help today? [speaker002:] I think thats about it \ have a nice day [speaker001:] Have a great day and we appreciate you choosing Acme. [speaker001:] Hello, how can I help you? [speaker002:] I have ordered the wrong item and would like to change the shipping order [speaker001:] May I have your full name or the account ID? [speaker002:] Joyce Wu [speaker001:] What is the shipping status of your order? [speaker002:] Shipping Status: In Transit [speaker001:] May I have your username, your e-mail address, and the order ID? [speaker002:] Username: joycewu9 Email Address: joycewu9@email.com Order ID: 8025249246 [speaker001:] Ok, the change has been entered into our system. Since the item is in transit, please contact us again to begin the return process. Is there anything else I can help you with today? [speaker002:] that will be eberything everything [speaker001:] Have a great day. [speaker001:] how amy i help you? [speaker002:] Hi I have an issue with my refund [speaker001:] what is the issue you are having with your refund? [speaker002:] I want to add this calvin klein shirt to my refund You guys already owe me $100 for some other returns And I want to make sure that I can return this shirt and add the value of the shirt to my existing refund [speaker001:] i see, so you wish to add the calvin klein shirt to the rest of your refund today? [speaker002:] yes I don't like the shirt anymore can you help me please? [speaker001:] yes i need your full name to pull up your account [speaker002:] Albert Sanders [speaker001:] I will also need your Username, Email address, and order id, to pull up the order for refund [speaker002:] albertsanders228 albertsanders228@email.com 6100265455 [speaker001:] thank you You wished to add the Calvin Klein Shirt to refund correct? [speaker002:] yes [speaker001:] Lastly, what was the amount of the refund currently, and how much was the shirt [for refund] [speaker002:] I have $100 right now The shirt was $94 [speaker001:] alright, thank you. I have processed the additional refund for you please return the item in addition to the others for refund is there anything else i can help with today? [speaker002:] Great So I will get $194 back, right? [speaker001:] correct [speaker002:] thanks!! That's all I needed [speaker001:] no problem, have a good one [speaker001:] Hi, is the shipping date still tomorrow for my order? [speaker002:] How may i help? i see, you wish to check the status of your shipment date, I can assist with that what is your full name so i can pull up the account [speaker001:] Rodriguez Domingo [speaker002:] thank you and were you wanting to change the delivery time to evening, or did you recieve an email indicating there may be an issue with shipment [speaker001:] it said next week in the email [speaker002:] i see thanks May i have the account id and order id to access the shipment info? [speaker001:] RKAER1BBCV 9016326703 [speaker002:] thanks may i also have your username and email [speaker001:] rodriguezd859 Order Statement rodriguezd859@email.com [speaker002:] thanks. ok lets see ehre. ok looks like there is an issue on our end I must apologize for the inconvience I have a few options to rectify the situation I can update the shipping date for you, I believe that is the best course for now [speaker001:] no worries thank you [speaker002:] So I will change the delivery date for tomorrow does that work? I have fixed the issue and your order will be shipped tomorrow. Is there anything else I can help with? [speaker001:] that is it [speaker002:] Have a nice day! [speaker001:] Hello! What can I do for you today? [speaker002:] I was wondering if you have the prices for stitched personalization of some items. [speaker001:] Sure! Stitching is 30 cents per character for the first 15 characters. After that, it's 20 cents per character for the next 15, and finally 10 cents a character for all remaining characters. Can I help you with anything else today? [speaker002:] Are there discounts for personalizing multiple items? [speaker001:] Unfortunately not, I'm sorry. [speaker002:] Okay, thanks for checking. [speaker001:] You're welcome! Can I help you with anything else? [speaker002:] no thanks [speaker001:] Okay, have a great day! [speaker001:] Hi how can I help you [speaker002:] I think you guys got the lines crossed on my searches because I can't find anything related to any of them [speaker001:] OK let's troubleshoot [speaker002:] for instance I can't find sweaters pretty sure you have those ok [speaker001:] First try logging out and back in again [speaker002:] I hope it's that easy hang on still not working right [speaker001:] OK next can you try clearing your cookies [speaker002:] that'll take a minute ok well you made me do a captcha but the search is working as I expect again to get back in thank you! [speaker001:] OK great! Anything else? [speaker002:] all set for now thanks [speaker001:] Have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] HI. I want to check on my order status. I paid a lot for shipping for the item and haven't received it. [speaker001:] Happy to help, may I have your full name please? [speaker002:] Chloe Zhang [speaker001:] thanks Chloe. [speaker002:] Is it possible to cancel the order and get a refund? [speaker001:] Got it. To verify your identity, I also need your account id and order id please. [speaker002:] ZB880QPBJZ is my account id My order ID is 2663462033 [speaker001:] thanks Chloe. Your identity is verified. What is the shipping status of your order? [speaker002:] Out for Delivery [speaker001:] Your membership level may get some benefits in this situation. What is your membership level? [speaker002:] Gold [speaker001:] I can offer a refund immediately. After the item arrives, you should then call back to customer support to get the shipping label for return. [speaker002:] Thank you! [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No thank you. [speaker001:] Have a nice day! [speaker001:] hello! how can i help you today? [speaker002:] I just lost my phone this morning. Is there a way I can check the status of my order without using it for two-step authentication? [speaker001:] sure!! what is your name please [speaker002:] My name is Joseph Banter [speaker001:] Whats your email please? [speaker002:] jbanter@notrealemail.com [speaker001:] The new pin has been sent to your email For best security practices, you should follow this link for setting up passwords [speaker002:] Let me check. It will take a minute. [speaker001:] Are you able to get in [speaker002:] Yes. I did get in. [speaker001:] great1 have a good day! [speaker001:] Hello, how can i help you today [speaker002:] Well, I'm trying to do some shopping but the website is sooooo slow! [speaker001:] Okay sorry about that, could you stary by logging out then logging back in on the website [speaker002:] Let me try, one moment That didn't help, [speaker001:] Okay, could you check other websites are working fine [speaker002:] Sure let me look Facebook is working fine... [speaker001:] Okay, i have notified our website team that they are having issues. In the meantime if you have a purchase in mind i could make it for you [speaker002:] Thats fine. I think I will just try later on. [speaker001:] Okay, sorry about the issue and have a nice day [speaker001:] Thanks for choosing AcmeBrands! What can I do for you? [speaker002:] Hi can I get an extenstion for my subscription? [speaker001:] Let me take a look for you. What is your name, please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, Alessandro. And what are your accountorder ID's? [speaker002:] Account ID: SY8CIR1ZLW [speaker001:] Thank you, and your order ID? [speaker002:] 8240956129 [speaker001:] Thank you. What is your membership level? [speaker002:] Gold [speaker001:] Thank you. Our gold members can get an extension with no problem. [speaker002:] Great [speaker001:] I've entered an extension into the system for you to buy you some time before renewing. Can I help you with anything else today? [speaker002:] thanks. no that's it. [speaker001:] You're welcome, have a good day! [speaker001:] Hello, how may I help you? [speaker002:] I can't log into my account. It uses 2 factor authentication, but I lost the phone I use for that. Can you help me get in? [speaker001:] Sure, I can help you. Could I please have your full name? [speaker002:] Crystal Minh [speaker001:] Hi, Crystal. I will also need an email address you have access to for your recovery code. [speaker002:] cminh265@email.com [speaker001:] I have sent an email with instructions on removing your 2FA. You should follow measure to make sure your account is safe. Here is a link to security guidelines to follow. Is there anything else you will be needing? [speaker002:] I don't think so. Can I try to log in from here, or do I do that on my own? I don't know that much about how these things work: [speaker001:] You would do that on your own [speaker002:] Okay, then that's it for now. I'll go try that. Thanks for your help. [speaker001:] Thanks and have a good day [speaker001:] Hello, and thanks for choosing AcmeBrands! What can I do for you today? [speaker002:] I have a question about your shipping benefits. [speaker001:] Sure! What would you like to know? [speaker002:] Do you offer international shipping at any level? [speaker001:] Let me check for you. [speaker002:] okay [speaker001:] What is your full name? [speaker002:] David Williams [speaker001:] Thank you, David, one moment, please. Unfortunately, your particular account does not offer international shipping. I'm going to send you a link to our FAQ page, where you can get more information on shipping poilicies. For now, though, can I help you with anything else? [speaker002:] That will be great. Thanks [speaker001:] Done! You should see it in your inbox soon. Can I assist you with anything else today? [speaker002:] No thank you. [speaker001:] You're welcome, have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] I was wondering if you have these boots in an 8. They're the brown calvin kleins. [speaker001:] If they're showing empty on the website, then we are currently out of stock. Boots are usually restocked at the end of every month so if you check back in a couple of weeks, you'll likely find your size in stock. [speaker002:] Is there a way to be contacted? [speaker001:] Sure! I will send a link to your email to sign up for notifications. [speaker002:] I'm a bronze member Okay, thank you! [speaker001:] I have sent the link to your email. Is there anything else I can help you with today? You're very welcome! [speaker002:] No bye now [speaker001:] Okay, have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] hi I would like to have my delivery upgraded [speaker001:] Sure. Would you like overnight shipping? [speaker002:] yeah, that's exactly what I want [speaker001:] Great. Let's see if we can get that worked out. Can I get your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez. Can I also get your Account and Order IDs? [speaker002:] 5M99D4WGVA Order ID: 6879800553 [speaker001:] Perfect. What is the status of your shipment? [speaker002:] In transit [speaker001:] Okay. Unfortunately as the order is already in transit we are unable to change the date. However, it will likely arrive today or tomorrow anyway. Can I help you with anything else today? [speaker002:] That would be all, would surely do this on my next [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I have not received my package yet. I want to check the shipping status on it. [speaker001:] Okay, give me a moment. Can I have your full name? [speaker002:] David Williams [speaker001:] And can I have your account and order ID's? [speaker002:] Account ID is AC4G2VDLFZ Order ID is 0036849600 [speaker001:] Can I have your username and email as well? [speaker002:] dwilliams274 is the username Email Address: dwilliams274@email.com [speaker001:] How long have you been waiting for your package? [speaker002:] I have been waiting for 9 days [speaker001:] Okay, since it's been more than a week we'll ship a new order out to you What's your address? [speaker002:] 1615 Primrose Ave San Mateo, WA 20431 [speaker001:] And what is the brand and type of product you ordered? [speaker002:] calvin klein boots and a guess shirt [speaker001:] Okay, it should be on it's way Is there anything else I can do for you? [speaker002:] No that is it. I hope I won't have to wait another 9 days for this again haha thank you for your help [speaker001:] You shouldn't have to wait that long again And have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] Hi. I am trying to add something to my cart but it won't show up in the actual cart so I can check out Any ideas on how to fix this? [speaker001:] Have you tried to refresh the page? [speaker002:] I'll try that one second please No that didn't work [speaker001:] Okay, try to log out and log back in. Maybe that will fix it. [speaker002:] Okay Ill try that Ok that looks to have worked Thank you! [speaker001:] Awesome! Do you need help with anything else? [speaker002:] Nope thank you! [speaker001:] Okay, have a nice day. [speaker001:] Hello, how can I help? [speaker002:] Hi....i received an email saying that i was charged 40$ for a premium subscription but I did not ask for it. Is it possible to be reimbursed? [speaker001:] May I have your name or account ID? [speaker002:] Sanya Afzal....I don't remember my account id [speaker001:] Ok, our system is showing an extra service was added. Let me remove that for you and get a refund initiated. [speaker002:] Thank you so much! [speaker001:] I have ended the premium subscription. [speaker002:] Perfect! [speaker001:] $40 will be credited to your account shortly. Is there any other issues I can help you out with? [speaker002:] nothing else...thank you and have a good day! [speaker001:] You too. [speaker001:] how may i help you [speaker002:] hello i do need some help i have signed up for a premium subscription however i would like to dispute the last bill because i have been charged twice for the subscription [speaker001:] i see so you are having an issue with your subscription bill double charging i can assist with that [speaker002:] yes that is my issue [speaker001:] i need your full name to pull up your account [speaker002:] my name is Rodriguez Domingo [speaker001:] I also need your account id and order id [speaker002:] Account ID: VHALG1WBE9 Order ID: 9200897830 [speaker001:] thanks, and whatis your membership level [speaker002:] Silver [speaker001:] and what is the $ amount of the bill you are disputing? [speaker002:] let me see $89 i have got charged twice [speaker001:] are you certain it is not just showing you the amount owed, and the amount paid? the bill isn't very clear i must admit however, at this time i am only able to refund you up to $10 difference [speaker002:] are you seeing that my subscription has been charged twice [speaker001:] i don't have access to that information [speaker002:] all right i will accept the refund [speaker001:] is there anything else i can do i have refunded your amount of 10$ [speaker002:] nothing else thank you [speaker001:] have a good one [speaker001:] Hello, thank you for reaching out to AcmeCorp. How may I help you? [speaker002:] Hi [speaker001:] Was there anything I could help you with today? [speaker002:] I want to view my shopping history because I lost the phone I use for two factor autentication [speaker001:] Oh my, I'm so sorry you lost your phone. I hope it will be easy to get it replaced. For now let me go ahead and help get your two factor authentication reset. Could I please have your full name or account ID? [speaker002:] Thanks for the care My name is Joseph Banter I don't know my account ID [speaker001:] Great I was able to pull up your account Joseph. Not a problem. [speaker002:] Oh. Great [speaker001:] Do you still have access to your email address and if so could you provide me with it so I can send you an email with instructions on resetting the authentication? [speaker002:] I don't have access to my email also [speaker001:] No problem we should still be able to get it resolved and I'll be able to provide you with the address. Do you have your security PIN still? [speaker002:] Yeah. I have the Pin number Should I send it [speaker001:] Great, yes please. [speaker002:] 298679 [speaker001:] Perfect, I just sent an email to the account on file. the Email address is jbanter42@email.com [speaker002:] Okay. Thanks [speaker001:] Also here is a link to our security guidelines for safe practices. Was there anything else I could help you with today? [speaker002:] That will be all Have not gotten the link [speaker001:] www.Acmebrand.comsecurityguidelines Thank you for shopping with us Joseph. Have a great day! [speaker001:] Hello, and thanks for choosing AcmeBrands! How can I help? [speaker002:] Hi there. I was wanting to make an order but it seems like you guys are always out of stock. It's almost ridiculous! [speaker001:] Let me take a look for you, I'm sorry for the inconvenience. Is it a particular item, or is it a more global issue on the site for you? [speaker002:] I wanted this 94 dollar tommy hilfiger jacket in particular but it seems like you're always out of stock. I don't know why I bother any more. [speaker001:] Let me see what I can do. First of all, our purchasing department needs to do a much better job of keeping things in stock. I'm going to send them an internal message now. [speaker002:] i agree with you there! [speaker001:] However, what I can do for you is to set up a back order, so that it will be shipped to you as soon as we get more in. Is that the only item that's been giving you trouble? [speaker002:] yes that's all i want right now. [speaker001:] Okay. Would you like me to back order it? [speaker002:] yeah that's fine [speaker001:] Okay. What is your full name, please? [speaker002:] David Williams [speaker001:] Thank you, David, I've pulled up your account. Would you like to use the credit card on file? [speaker002:] yes please [speaker001:] Done. It'll be shipped out as soon as it's back in stock! Can I help you with anything else for now, David? [speaker002:] ok thanks [speaker001:] You're welcome! Can I help you with anything else today? [speaker002:] nope thats it [speaker001:] Okay, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I need to remove an item from my order. My husband changed his mind My ame is Crystal Minh [speaker001:] thanks Crystal. So did you just order one item? [speaker002:] 2 items. I just need to remove 1. MY Account ID: 1JZ2QQSEKI Order ID: 4996756007. The shipping status is ORDER RECEIVED [speaker001:] Got it. Give me a second. So you would like to get back a refund, right? [speaker002:] I want to remove the Shirt by Michael Kors for $54.00 Yes a refund [speaker001:] Okay. what is the shipping status? [speaker002:] order received [speaker001:] Good. I can offer you the refund right away. [speaker002:] Thank you it was 54.00 [speaker001:] the refund has been made and your item has been removed from your order. [speaker002:] Great thank you That's all I needed [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] that's all have a nice day [speaker001:] Have a nice day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Yes i would like to check the status of my order because my payment method seems to be wrong [speaker001:] Sure I can help with that. Can I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] I will also need your Account ID and the Order ID please. [speaker002:] account id is P4QAJNXUBJ and order id is 5488234595 [speaker001:] Perfect. Thank you, Rodriguez. Can you also tell me the shipping status of your order? [speaker002:] its saying delivered [speaker001:] Okay. Unfortunately we cannot change the payment method for this order as it's already delivered, but I can change the payment method for future orders if you'd like. [speaker002:] okay [speaker001:] What is the new payment method you'd like? [speaker002:] i would lie to use my credit card [speaker001:] Okay. For future orders the credit card will be the new payment method. Can I help you with anything else today? [speaker002:] ok, thank you that will be all [speaker001:] Thank you and have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hi [speaker001:] Hi [speaker002:] I was looking at this Calvin Klein jacket and I was wondering if I could get some more information on it before i buy it I would like to now how do you detach the hood? Is there a hidden zipper? [speaker001:] What would you like to know? Ok Let me find out for you. [speaker002:] Thank ypi [speaker001:] There are five buttons on the collar of the jacket. [speaker002:] you [speaker001:] To detach just unbutton and it will detach. Is there anything else you would like to know? [speaker002:] That is all I needed to know. Thank you [speaker001:] Have a good day. [speaker001:] How may i help you today? [speaker002:] I am trying to look at my shopping history, but can't get into my account. [speaker001:] i see, what error are you getting trying to access you account [speaker002:] I forgot my username [speaker001:] i can help recover your username for you today no problem first i need your full name to pull up the account [speaker002:] Crystal Minh [speaker001:] i also will need 2 of 3 of the following to verify your identity, zip code, email, phone number [speaker002:] 14532 176-852-7776 [speaker001:] thank you your username is cminh1 now that is resolved, is there anything else i can help with? [speaker002:] No, thank you [speaker001:] have a good one! [speaker001:] good afternoon, how can I help you? [speaker002:] hi, i'd like to check on the status of my account i would like to know if it qualifies for free shipping in the US and international [speaker001:] sure, one moment please ok, would you give me your full name or account ID [speaker002:] chloe zhang. i don't know my account id sorry [speaker001:] don't worry let me check with the system if you qualify. Indeed, your account does qualify for international shipping service! [speaker002:] awesome, thank you [speaker001:] For more Info I will send a link of the FAQ page. all set a pleasure to help you [speaker001:] AcmeBrands, how may I help you? [speaker002:] i am having problems with the cart. [speaker001:] What sort of problems? [speaker002:] I put stuff in and it does not update [speaker001:] Ok Let me help you with that. Can you refresh the page and try again? [speaker002:] let me try still not working [speaker001:] Can you log out and then log back in and try to add an item to the cart? [speaker002:] ok hold a sec yep that worked thanks [speaker001:] That is great Can I help you with anything else? [speaker002:] that is all i needed [speaker001:] Have a good day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I wanted to check the status of my order online but unfortunately I have lost my phone [speaker001:] I'm sorry to hear that [speaker002:] I used it for two-factor authentication so I cant access the account [speaker001:] Was your password on the phone when you lost it-ah, I see. Well I can help you with that [speaker002:] I was hoping you could help me log into my account [speaker001:] Yes, if I can trouble you for some account information, I'll be able to email you a code that you can use to log-in [speaker002:] Thank you [speaker001:] from there, you can de-activate the 2FA, or set it to a new phone [speaker002:] appreciate it [speaker001:] may I ask your full name, and the email address associated with your account? [speaker002:] David Williams I have the pin number. Would that work? [speaker001:] Yes, I can find your email address if you have the PIN number and your answer to a security question [speaker002:] Pin Number: 677051 [speaker001:] okay, and for security purposes, what was your mother's maiden name [speaker002:] Rose [speaker001:] ah there we are, I have your email address now. I can send a code directly to dwilliams442@email.com, does that sound correct? [speaker002:] Yes. Thank you [speaker001:] Okay, the email should be out now. For safety, though, I would definitely recommend re-activating the 2-factor authorization as soon as you can Is there anything else I can help you with? [speaker002:] That is all. Thank you for your help [speaker001:] You're welcome. Have a great day [speaker001:] Hello. How can I assist you? [speaker002:] Hi I want to know the price of gift wrapping your items [speaker001:] Gift wrapping costs a fixed price of $4.99 per item, but availability may vary depending on if the item is oversized. We also allow the option of adding up to 300 characters with any gift-wrapped purchase. You must specify a separate message for each item you are gift-wrapping, even if it is a repeat of another message. Does that answer your question? [speaker002:] Yes great thank you [speaker001:] Is there anything else I can help with? [speaker002:] No but thanks [speaker001:] Okay, have a great night! [speaker001:] Thanks for contacting us! How can I help? [speaker002:] hi i am trying to buy an item but after i add it to the cart it does not stay in the cart [speaker001:] I'm sorry to hear! Let me check on that for you. This is basic, but can you try refreshing the page and adding it once more? [speaker002:] yes i tried again and it did not work [speaker001:] Okay. Can you try logging out and back in? That may help. [speaker002:] ok it looks like signing in again worked [speaker001:] Great! Can I help you with anything else? [speaker002:] that is all i needed thanks for your help [speaker001:] You're welcome, have a wonderful day! [speaker001:] Hello how can i help you today [speaker002:] Hi there, there was something I wanted to purchase but I just wondered why it's so overpriced here in comparison to your competitors. [speaker001:] Sorry about that could i get your Full name please and account ID and order ID also sorry [speaker002:] Sure, my name is Albert Sanders. My account ID is 6AOGXECYGJ My order ID is 0075185165 [speaker001:] Okay Sorry about that price difference, I will give you a promo code for 30% off of the product that should beat the competitor price. [speaker002:] Thanks! [speaker001:] WHU47 Use that on checkout and it should be much lower Is there anything else i can help you with today? [speaker002:] Thanks so much for your help! No that was the only question I had but thanks for helping. [speaker001:] No problem, have a nice day [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi. I signed up for the premium subscription recently. I need to make a payment to keep it active. [speaker001:] Sure I can help you with that. Can I get your name please? I will also need your Account ID and the Order ID. [speaker002:] ok, my name is David Williams and my account id is UK0R5XII5E and my order id is 6939563683 [speaker001:] Perfect. Thank you, David. How much of the fee were you looking to pay today? [speaker002:] As much as I can. [speaker001:] Okay. Let me check what you need to pay. Okay the total today is $49. Do you have a credit card number you want me to put that on? [speaker002:] i don't have it on hand right now. [speaker001:] I can use the one on the account if that is sufficient. [speaker002:] yeah that's my main one. [speaker001:] Perfect. I have made that payment to renew the subscription for you. Can I help you with anything else today? [speaker002:] nope that's it [speaker001:] Thank you and have a great afternoon! [speaker001:] Hello, thank you for contacting AcmeBrands. How may I help you today? [speaker002:] Hello! I wanted to check on the status of an order. Order ID # 6365242015 [speaker001:] Sure are you looking for and update on the shipping status of this order or something else? [speaker002:] I don't think the order was sent, or maybe it was sent to the wrong location. I ordered them on 12519. I would like the items to be reshipped to me. [speaker001:] OK, it sounds like your item has just not arrived yet. Can you provide me with your full name or account ID? [speaker002:] Sanya Afzal, account AVVVCKU4OU [speaker001:] Thank you do you also have your username and email address? [speaker002:] Isn't that information in my account that you pulled up? Username is safzal18 the address associated with the account should be safzal18@email.com [speaker001:] Thank you, based on the information you have provided I will be able to ship a new order. Can you provide me with the address you would like this shipped to? [speaker002:] Thank you! The address is 6604 Lincoln Ave San Mateo, NY 13517 [speaker001:] I have updated the address. What was the exact brand and type of product you ordered? [speaker002:] There were two items Guess boots and a Michael Kors jacket [speaker001:] Great, this replacement order will be shipped out shortly. Is there anything else I can help with today? [speaker002:] Nope, that's it. Thanks! [speaker001:] Thank you and have a great day! [speaker001:] Hello! Thanks for contacting AcmeBrands. How can I help you? [speaker002:] I like to know about the return policy of your site. [speaker001:] Sure, I can help you with that. Can I first have your name? [speaker002:] Albert Sanders [speaker001:] Give me one moment, Albert, while I find that info for you. Our Gold members get unlimited returns while our Silver members can make returns for up to 6 months after purchase. If you are a Bronze member, you have a 90 day time period after purchase. Any other type of membership or guests are allowed to make [speaker002:] That sound great! Thanks for the info. [speaker001:] You're welcome. Glad I could help. Is there anything else I can help you with? [speaker002:] No, Have a great day! [speaker001:] Thanks, you too! [speaker001:] Hi, how can I help you? [speaker002:] I have tried searching for items several times and I always get 0 results [speaker001:] uh oh.We can't have that! Here is what we suggest. First, log out & then log in to your account. [speaker002:] alright it seems the samer same* [speaker001:] OK. Will you try clearing cookies? [speaker002:] that seems to have helped [speaker001:] Great! That was quick, you must have done this before! Good for you! So search is working now? Is there anything else today? [speaker002:] yes everything is good and that was all [speaker001:] great have a good day [speaker001:] how may i help you today? [speaker002:] Hi, I was wondering if you can check the status of my subscription. [speaker001:] if i udnerstand corectly, you wish to check the active status of your subscription? [speaker002:] yes, I need to know when the annual fee is due as well [speaker001:] would you want to pay if there is an amount? [speaker002:] Yes please. [speaker001:] i can definitely assist you in this reguard today ill need your full name to pull up your account i will also need your account id and order id to verify your identity [speaker002:] Sanya Afzal 2WA21RCUEP [speaker001:] and the order id? [speaker002:] 0147101544 sorry about that [speaker001:] no problem, and thank you. it looks like your subscription is currently active and there is an amount of $0 due three days from now so it seems your subscription is active and paid for [speaker002:] Alright, thanks have a good day [speaker001:] use your username at that link to check your status in the future is there anythign else i can assist with [speaker002:] no that's all, thanks again! [speaker001:] you too! [speaker001:] Hi how can I help you [speaker002:] Hi there, I want to check on the status of my order but I forgot my username [speaker001:] OK let's recover that for you let's get your full name, zip code and email [speaker002:] David Williams, 78566, dwilliams825@email.com [speaker001:] OK your username is dwilliams3 What did you want to check on about your order? [speaker002:] I just wanted to see whether it had shipped yet? [speaker001:] ok let me get your account is and order id and I can check Can you give me your account id and order id? [speaker002:] I dont have either of those things, its ok I can just log into my account and find it on there [speaker001:] OK is that all today? [speaker002:] Yes if you could just provide the link to login that would be great. Otherwise that's it [speaker001:] just one moment. There we go it has been sent [speaker002:] Perfect, I think that's it then. Thank you for your help [speaker001:] Have a nice day [speaker001:] I would like to more about the shirt I am buying. I want to know if it has different stock size. Large size. [speaker002:] Okay, let me check. It comes in a variety of sizes, but if it's not shown on the website for that size, it's currently out of stock. We get restocked the second week of every month. [speaker001:] Aw. I will tell 1 more week then. The shirt is perfect on me. wait* [speaker002:] I hope you get it soon! Sorry about being out of stock. Is there anything else I can do for you? [speaker001:] No, Have a great day! [speaker002:] You too! [speaker001:] Hello. How can I help you today? [speaker002:] Hi! I'm David Williams. [speaker001:] Hello David! How can I help you? [speaker002:] I want to see when i will get my refund [speaker001:] Sure. I can help you with that. [speaker002:] I still havent got it [speaker001:] Was it a refund for a product defect? [speaker002:] It was really too tight. I don't think the sizing is correct online. [speaker001:] Ok, so you returned an item and haven't received your refund yet. Can I get your account ID please [speaker002:] Yes I didn't like the fit. My order ID 3636261220 [speaker001:] I need your Account ID please [speaker002:] There is no such info on my screen. dwilliams247@email.com [speaker001:] Ok. Can I have your e-mail address then please [speaker002:] can you look up by email [speaker001:] Oh perfect thank you so much [speaker002:] Yes! Thank you. [speaker001:] Can I have your username please [speaker002:] dwilliams247 [speaker001:] Ok I have your account pulled up. [speaker002:] Perfecto! [speaker001:] Your refund is in progress and you should be seeing it soon. [speaker002:] Ok, any idea of how much longer? It feels like it's been years!! [speaker001:] No, I can't see that information. I'm sorry. [speaker002:] Ah ok. Oh well. [speaker001:] Is there anything else I can help you with today? [speaker002:] Nope! That's all [speaker001:] Have a great day! [speaker001:] hello how can i help you today? [speaker002:] I have a current refund being processed and wanted to see if I could add another item to it. [speaker001:] i see, so you would like to refund another item today? [speaker002:] Yes and add it to that current refund if I could [speaker001:] understood, what is the reason for return if i may ask? [speaker002:] Currently it was supposed to be for 100$, the item I'd like to add was 79$ they didn't seem to fit right Could be a difference in manufacturer sizes or something [speaker001:] understood may i please have your full name to pull up your account? [speaker002:] Albert Sanders [speaker001:] thank you i will also need the following:username, email, and order id, so i can process this [speaker002:] as832851 as832851@email.com 1005370205 [speaker001:] and what was the brand and type of item? [speaker002:] Michael Kors boots [speaker001:] and you said your previous refund was $100, with the boots an added $79? [speaker002:] before adding the 79 [speaker001:] what was your refund amount without boots? [speaker002:] 100 before adding the boots [speaker001:] i have processed your reund is there anything else i can help with today? [speaker002:] no that was it thank you [speaker001:] have a nice day [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] Hi I would like to know more about a product because you are thinking about buying it. It is a Tommy Hilfiger boots [speaker001:] Okay, which product are you asking about? got it. Can I have your name please? [speaker002:] Name: Joseph Banter I would like to know if the lace color black or dark brown? [speaker001:] Okay Joseph, I can look that up for you. The laces are black on those shoes. [speaker002:] Ok thank you [speaker001:] They are very stylish! [speaker002:] Great [speaker001:] Is there anything else that I can help you with today? [speaker002:] No but thank you [speaker001:] Have a great day and thanks for shopping with Acme! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I want to return the shirt I bought. It doesn't fit me. [speaker001:] OK. I can help. May I have your full nae and account ID? [speaker002:] My name is Chloe Zhang I don't know my account number [speaker001:] OK. I have pulled up your account I need username email address and order ID [speaker002:] My email address is czhang48@email.com The order id is 3814463364 [speaker001:] And the username? [speaker002:] Sorry, it's czhang48 [speaker001:] Thanks! I have validated your purchase. What is your member level? [speaker002:] I don't think I have a membership [speaker001:] OK. [speaker002:] I think I just bought as a guest [speaker001:] OK. I made a note. Do you have the receipt? [speaker002:] No, I didn't keep it [speaker001:] Was the item within the last 30 days [speaker002:] I bought it January 19. [speaker001:] I'm sorry. Items can only be returned within 30 days. Anything else I can help with? [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello. I need help getting into my account I can't remember my username! I feel so upset Can you help me deal with this? [speaker001:] Absolutely I can. Can you give me your name please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. I just need to verify your identity quickly. Can you provide me your zip code and phone number? [speaker002:] Okay My zip code is 15507 My phone number is 872-4426 [speaker001:] Perfect. Thank you, Crystal. Okay your username is just cminh1. [speaker002:] Okay that sounds familar Let me try to use that to log in [speaker001:] Let me know if it works! [speaker002:] That worked! [speaker001:] Great! [speaker002:] I got into my account [speaker001:] Can I help you with anything else today? [speaker002:] Thanks for getting that for me No I am all good now!! [speaker001:] Thank you and have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Yes, I'm trying to figure out the status of my refund. I'd like to add a Guess jacket to my refund. [speaker001:] Sure, I'd be happy to help with that! Can I start by getting your name please? [speaker002:] Crystal Minh [speaker001:] Thanks, I'll also need your username, email address and order ID please [speaker002:] crystalminh528 crystalminh528@email.com 1138409607 [speaker001:] Thanks for that information. Next I will need the price of the jacket and the original refund amount you were waiting on. [speaker002:] It's $100 [speaker001:] for the jacket or was that the original amount? I need both amounts please [speaker002:] The refund was for $100. The jacket costs $74. [speaker001:] awesome! Ok, I've updated your total refund amount to be $174 was there anything else I could help you with today Ms Minh [speaker002:] Great! Thank you for your help. That will be all for today. [speaker001:] You're very welcome, have a great afternoon and stay healthy! [speaker001:] Hi! How may I help you today [speaker002:] I want to buy a jacket but I'm just not sure. Can you help answer a few questions about it for me? [speaker001:] Sure! What is the question? [speaker002:] Will this jacket shrink if I wash it? [speaker001:] No it will not. We only use high quality fabric to prevent shrinking. I would recommend when you dry to use low heat or line drying [speaker002:] Sounds good, I've been gaining a little weight and I really am very worried about the shrinking. [speaker001:] I understand. Working from home has me a little rough around the edge too Can I help with anything else today [speaker002:] that's all for now! Bye [speaker001:] Enjoy the rest of your day! Good bye [speaker001:] Hi, what can I do for you? [speaker002:] I want to pay my premium annual subscription [speaker001:] Okay, can I have your name? [speaker002:] My name is Sanya Afzal and I'm a silver member [speaker001:] Can I have your account ID and order ID? [speaker002:] Account ID: M5AZIZB6RZ Order ID: 6742741364 [speaker001:] How much did you want to pay today? [speaker002:] The entire subscription...100? I'd like to pay with the debit card on file. [speaker001:] Okay your account is renewed and up to date. Is there anything else I can help you with [speaker002:] That's all thank you [speaker001:] Have a great day [speaker001:] Hello [speaker002:] Hi. I was just looking at a shirt on your website but I can't seem to find what material it's made of. Can you help me? [speaker001:] Sure I can Give me a moment. Pure cotton is our major material and our most popular blend is 90% cotton 10% line. You can check the label on the collar for this information. [speaker002:] Oh perfect! [speaker001:] Will this be all for today? [speaker001:] Hello [speaker002:] Hello, Is the shipping address on file for my account 2100 Circle Drive, San Lima, TX 32256? [speaker001:] Please can you explain better Do you want to change your shipping address? [speaker002:] I received an email that showed an incorrect shipping address so I want to make sure you have the correct address [speaker001:] Give me your full name [speaker002:] Joyce Wu [speaker001:] I need your account id and order id. Need them for verification [speaker002:] BDVSFLPZTI 0216786532 [speaker001:] identity verified Next is purchase validation Give me your username and email address [speaker002:] jwu38854 jwu38854@email.com [speaker001:] I have checked the system and I can confirm that everything is right with the order Please disregard the mail you got [speaker002:] I am specifically asking if the shipping address is correct And can I also check the shipping status, has it been shipped yet? [speaker001:] Yes it is. Yes it has [speaker002:] Thank you so much [speaker001:] Your are welcome [speaker001:] Hi! How can I help you? [speaker002:] Hi, I'm hoping to do some shopping, but the site is really slow today like, glacially slow [speaker001:] I'm sorry to hear that. I can try to help resolve this issue. Sometimes logging out and then back in can resolve the issue. Can you try that and let me know if it works? [speaker002:] Yes, I already tried logging out and in before I came here. But it can't hurt to try again. [speaker001:] Okay, and while you're doing that, I will go ahead and send a report to our website team to make them aware of the issue. Let me know if it works though. [speaker002:] Yeah, logging out didn't seem to help and this is the only site that's giving me trouble today [speaker001:] Okay, so you've been to other sites and they aren't slow? That answers my next question to you. So...do you have any tabs or programs open that might be causing the slowdown? Maybe try closing those? Having multiple programs running in the background can sometimes make it run slower. [speaker002:] I'll give it a try, but as long as the problem has been noted, I might just come back later [speaker001:] No problem. If you'd like I can make the purchase for you if that doesn't seem to work. Or you can just come back later. Up to you! [speaker002:] I'll close everything, though, before I try again, including this chat window. No, it's nothing too urgent. I guess I just wanted to vent about it. Thanks so much for listening. [speaker001:] I completely understand and I'm so sorry for the inconvenience. Our website team will be working on this issue in the meantime. I hope you have a great rest of your day! [speaker001:] Hello, how may I help you today? [speaker002:] I forgot my username after I rebooted my computer and it wiped my info out. Can you help me? [speaker001:] I am sure we can. May I have your full name or account ID? [speaker002:] My name is Joseph Banter I don't know the account ID, sorry. [speaker001:] No problem. I now need 2 of the following. Zip Code, phone number or email address. [speaker002:] email is jb071722@email.com ZIP is 86100 [speaker001:] Fantastic, give me one moment. [speaker002:] Sure. Stupid computer updates, lol [speaker001:] So I have gone ahead and created a temporary username for you. You can change it as you wish. It is, jbanter1 [speaker002:] Thanks. I'll go ahead and try to log in now. [speaker001:] Of course. Is there anything else I can help you with? [speaker002:] Nope, that's it. Thanks again! Have a good one. [speaker001:] You have a wonderful rest of your day! [speaker001:] how may i help you today [speaker002:] I wanted to see if my premium subscription service is active yet I made a payment a few days ago and would like to know if it went through [speaker001:] i can assist you with checking your subscription is active today, that is correct? [speaker002:] yes [speaker001:] may i please have your full name and account id? in order to pull up the account] [speaker002:] Alessandro Phoenix R4V5KJ8FOM [speaker001:] and do you have the order id for the subscription? [speaker002:] 8159784069 [speaker001:] It looks like the payment has not gone through, and is due in three days. The amount is $49 [speaker002:] can I go ahead and pay that now? add it to my card on file [speaker001:] One moment. ok i have updated and renewed your subscription with the card on file in the future you can check the status at this link using your username is there anything else i can help you with today [speaker002:] that's it, thanks [speaker001:] have a nice out [speaker001:] hi! [speaker002:] Hi! How may I help you today? [speaker001:] I wanted to get my name stitched on one of the items I was hoping you could help me with the pricing [speaker002:] Yes I can help with that Stitching costs depend on how much text is added It is 30 cents per character for the first 15 characters then it is 15 center for the 15 characters and 10 cents for an additional following that [speaker001:] Okay. Thank you [speaker002:] You're Welcome! Is there anything else I can help with today? [speaker001:] Thank you! That is all [speaker002:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I want to change the payment method of my order. [speaker001:] Sure, no problem. Can you please tell me your full name or account ID? [speaker002:] David Williams [speaker001:] Can you please tell me the reason for changing your payment method? [speaker002:] Well, I just checked that my PayPal doesn't have any money. So, I want to change it to my credit card. Debit card not my PayPal [speaker001:] Sure, no problem. Can you please tell me your account ID and order ID? [speaker002:] Account ID: NP8UPXYEQN and Order ID: 8217549214 [speaker001:] Thank you Do you know the shipping status of your order? [speaker002:] Out for Delivery [speaker001:] I apologize but since the order is already out for delivery, I am unable to change your payment method for this order. [speaker002:] Thanks for the info. I will try and see what I can do. [speaker001:] Would you like to change your payment method for future orders? [speaker002:] yes, to credit card. [speaker001:] I've successfully changed your payment method to credit card. Is there anything else I can help you with today? [speaker002:] That's all. [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi there! I have a quesiton about the Tommy Hilfiger jacket [speaker001:] Sure, what did you want to know [speaker002:] I need to know how to wash it. I mean should I use the washer or I just dry clean it. [speaker001:] The jacket can be washed and dried in a typical washer and drier. We do suggest you dry it on a low heat setting to avoid shrinkage however [speaker002:] That's very helful info, thank you. [speaker001:] Anything else you need? [speaker002:] Nope, that's all for today. Thanks again. [speaker001:] Have a great day [speaker001:] Hello, how can i help you. [speaker002:] Hello, I am unable to access my account to check for my order status because I forgot my password [speaker001:] Okay you want to recover your password? [speaker002:] yes, so I can check my order status [speaker001:] Okay, Can I get your full name. [speaker002:] Crystal Minh [speaker001:] Okay, I found your account crystal. I will now need your username. [speaker002:] I do not have a username [speaker001:] Okay, then we will recover that too. [speaker002:] ok [speaker001:] I will need your zip code and phone number [speaker002:] 73921 Phone Number: 958-1215 [speaker001:] Thank you. Now your username is. Cminh1 [speaker002:] ok, thanks i will take note of this [speaker001:] Now i will need your pin number or security question. [speaker002:] it is Martinez that is the security answer [speaker001:] This is your password: 19o4syfchhs Do you need anymore help. [speaker002:] ok, thank you! [speaker001:] have a great day [speaker001:] Hi how can I help you [speaker002:] Hi. I think I'm missing credits that are mine [speaker001:] Ok, was it a credit from a return? [speaker002:] Yes, I believe so [speaker001:] OK let's look into it can I get your full name [speaker002:] David Williams [speaker001:] Also your username, email address and order id [speaker002:] I don't have any of that info [speaker001:] I'm sorry but without any info I can't look up your order [speaker002:] What about my address? [speaker001:] With your full name zip code and email I can retrieve your user name but I will still need the order id. Do you think you could find the order id? [speaker002:] I don't know what my order ID is It's okay. That's fine [speaker001:] I'm sorry I can't find a way around it The system requires the order id for me to look up your order Might it be in your email inbox? [speaker002:] It's not there. It's fine [speaker001:] Ok, sorry I couldn't help you. Sign on again if you find that order id [speaker002:] I couldn't find it [speaker001:] Anything else I can help you with today? [speaker002:] No, that's all Thanks [speaker001:] Ok, have a nice day [speaker001:] Thanks for contacting Acme. How may I help you today? [speaker002:] Hi, I was going to buy some Guess jeans from your site, but the price is much higher than your competitors' [speaker001:] I'm sorry to hear that [speaker002:] Can you offer any discounts to be more competitive? [speaker001:] I'm sorry to say that the prices are out of my control. We generally use a pricing algorithm to set prices in our stores and online I'm sorry I couldn't be of more help. Our email newsletter may be a good source of information about any upcoming bargains [speaker002:] I am a Silver level member I was hoping my loyalty would be rewarded with a discount [speaker001:] I'm afraid that unless it was an existing order, the pricing is out of my control Very sorry about that. Would there be anything else that I could help you with, instead? [speaker002:] It was an existing order. The order is 863214646 [speaker001:] Oh, I'm sorry about that. I thought you were asking about some jeans that you were going to buy. In that case, can I ask for your full name or your account ID so that I can access your information [speaker002:] My account ID is 7APXSQZDMG [speaker001:] Okay, I have accessed your account, and now I need to check on the order details. I'll need a few more pieces of information from you for this step [speaker002:] SUre [speaker001:] or just one more piece of info, rather, I'll just need your full name to find the order details, since I already have your account and order ID numbers [speaker002:] My full name is Joseph Banter [speaker001:] Okay, I have your account details, but unfortunately, the system is once-again telling me that the pricing is out of my control [speaker002:] This is very frustrating. I would like to return the product for a refund then [speaker001:] That won't be necessary. My manager and I both share your frustration, and she has authorized me to issue you a promo code in the amount of the difference due to the inconvenience [speaker002:] Thank you, I appreciate it [speaker001:] Based on the information in your account, the code WE0KV should cover the difference [speaker002:] Great, thank you very much [speaker001:] You're welcome. Would there be anything else that I can help you with? [speaker002:] That is all [speaker001:] Okay, have a good afternoon [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] i would like to buy something but can not do so because my cart is not updating when I add an item into it [speaker001:] Okay, let's see if we can figure this out I have some tricks that have worked in the past, so we can try them out one by one [speaker002:] ok what is the first one? [speaker001:] I know it sounds simplistic, but is the problem still occurring after you refresh the page? [speaker002:] no but i would try this to see if it works or not give me a few seconds still not working [speaker001:] Okay, another thing that has worked in the past is to simply log out, then log back in sometimes the site just needs a bit of a reset. We will still stay connected if you want to try that [speaker002:] will try this now will let you know if it worked or not ok it is working now [speaker001:] Ah, that's good to hear Is there anything else I can help you with, while we're here? [speaker002:] that is all [speaker001:] Excellent, have a good day [speaker001:] Hello [speaker002:] Hi. How can I help today? [speaker001:] I want to know when the spring collection will be released. I'm really excited to buy some new items. [speaker002:] I can certainly check that for you. Can I get your name please? [speaker001:] My name is Joyce Wu [speaker002:] Thanks Joyce. One minute while I get that date for you. Our Spring collection drops on April 3rd. And, Summer and Fall drop on July 3rd and October 3rd respectively. Did you need any further information? [speaker001:] No, thanks for the info. I'll be ready to buy on those days. [speaker002:] Wonderful. Goodbye. [speaker001:] Hi, how can I help you? [speaker002:] Hi I don't know what's up with my card I need to order these boots it keeps getting rejected can you assist it should be all good [speaker001:] You have tried it multiple times? And you are sure the card is valid and not expired? [speaker002:] It is and yes I have [speaker001:] Can you log out of our website and log back in? [speaker002:] You know what I did receive a replacement card recently i better double check the expiration date again I will get back if that does not work [speaker001:] Would you like me to wait? [speaker002:] yes I am checking now [speaker001:] I can try and put the order through on my end if it does not work. [speaker002:] feel silly that was it thank you very much:] [speaker001:] Ok, it happens! [speaker002:] ty [speaker001:] We are here to help if you need anything else. [speaker002:] no but thank you for your kind assistance have a good day [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] I would like to check on the status of my oreder because i received an email detailing two items when i only ordered 1 item [speaker001:] I can look into that for you, can I please have your name? [speaker002:] Sanya Afzal [speaker001:] Thank you Sanya, can I also have your account ID and order ID? [speaker002:] Account ID: ZH0MDIELSR Order ID: 4444939418 [speaker001:] I apologize, it looks like we made a mistake! Do you know if the order has shipped yet? [speaker002:] Shipping Status: Order Received [speaker001:] Great, I can get that refund started for you then. How much was the charge? [speaker002:] Im not sure how much the total charge is but the one item i ordered is Product: Jacket Brand: Guess Amount: $74 [speaker001:] Ok, thank you. I will go ahead and refund that $74 then. [speaker002:] OKay thank you [speaker001:] You're welcome! Is there anything else I can help with today? [speaker002:] That is everything [speaker001:] Ok you have a nice day! [speaker001:] Hello, thank you for being a customer of AcmeBrands! How may I help you? [speaker002:] I am looking at the Calvin Klein boots and they are listed at $94! Other websites they are closer to $49. I would like these boots but I'm not willing to pay that much. Can you tell me why they are so much more than other websites? [speaker001:] So you have not purchased the boots yet? Sometimes the pricing algorithm our website uses means the price fluctuates due to factors out of our control. [speaker002:] I have not purchased them yet. Are there any discounts that can be applied to get them in line with other sites? [speaker001:] Yes, there is, but I will need some information from you first if that's okay. May I have your full name? [speaker002:] Norman Bouchard [speaker001:] Thanks! May I also have your full name, account ID, and an order ID? This will help further verify your identity. [speaker002:] Account ID: KYLBATQIQR Order ID:9825785011 [speaker001:] Thanks! As promised, I have a promo code you can use at checkout to receive a discount. It is: XGX39 Is there anything else I can help you with today? [speaker002:] No that is all. Thank you! [speaker001:] You're welcome! Have a nice day. [speaker001:] I need to return some boots. [speaker002:] ok, can you tell me why? [speaker001:] They have a stain on them! [speaker002:] oh no! that is unacceptable first I need your name please [speaker001:] That's what i thought! Chloe Zhang [speaker002:] In order to validate the purchase, I will need your username, email & order ID [speaker001:] chloezhang090 Chloezhang090@email.com Order ID: 4207555384 [speaker002:] now, our return policy does depend on several things. Are you one of our members? [speaker001:] Oh yes!! I'm a gold member. [speaker002:] OH great! Then you know that you have unlimited returns! [speaker001:] Perfect!! I just want to drop them off in store. [speaker002:] Please give me the address for your shipping label [speaker001:] 1534 Circle Drive Brighton, NY 56386 [speaker002:] OK, you should get that label very soon. [speaker001:] Great! [speaker002:] apologies for the trouble. is there anything else? [speaker001:] No problem at all. Thats it. Thanks for your help. [speaker002:] have a great day [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I wanted to buy some Calvin Klein boots that I saw yesterday, but today the price shot up! [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can I please have your full name, account ID, and order ID? [speaker002:] My name is Norman Bouchard My account ID is 0D2XCIZ2KS and my order ID is 2976589799 [speaker001:] Thank you. Please give me one moment to look into the price discrepancy. [speaker002:] Okay. I hope there is something you can do! [speaker001:] Our records indicate that the boots were on a limited time sale yesterday. [speaker002:] Oh man. [speaker001:] Unfortunately, the sale has ended today and the price has returned to normal. [speaker002:] Dang it. That'll show me to wait on buying something I really like. [speaker001:] I apologize but I have no control over the price. [speaker002:] I understand. [speaker001:] As a one time courtesy, I can offer you a 5% discount code. [speaker002:] That would be great! [speaker001:] Your 5% discount code is 6ID1D [speaker002:] Thank you so much! [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] No, that's all I needed. [speaker001:] Thank you. Have a great day! [speaker001:] Thank you for being an AcmeBrands shopper! How may I help you? [speaker002:] I want to check my account for more information about an order. [speaker001:] Sure! What would you like to know? Before you explain, may I have your full name so I can pull up your account? [speaker002:] Full name is Alessandro Phoenix [speaker001:] Thanks. What would you like to know about your order? [speaker002:] I cannot access my account because I forgot my username [speaker001:] I can help you with that, it will only take a moment. May I have your zip code and phone number? [speaker002:] Zip code is 43277, Phone number is 730-2832 [speaker001:] Thanks! Your username is: aphoenix1 [speaker002:] Thanks [speaker001:] Is there anything else you need today? [speaker002:] No [speaker001:] Okay. Have a great day! [speaker001:] Hello. What can I help you with? [speaker002:] Hi I am trying to check on the status of an order. It's been months and I haven't received my item [speaker001:] I am sorry for the delay. Let me pull up yur order. Can I have your name? [speaker002:] Chloe Zhang [speaker001:] Thans Chloe. Let me also get your acct id and the order id. [speaker002:] P6YG7BNPCK 9640832219 [speaker001:] I now need your user name along with your e-mail [speaker002:] cz877512 cz877512@email.com [speaker001:] I am sorry but it looks like there was a delay on our end. I am going to update the delivery date now if that is acceptable. [speaker002:] to when? [speaker001:] I am requesting immediate shipping, so you will receive the order within days. Again I do apologize for the error. [speaker002:] ok [speaker001:] Your order has been updated. Was there anything else you needed today? [speaker002:] that's it [speaker001:] Thank you and have a good day. [speaker001:] Hello, how may I help you today? [speaker002:] the website is running very slow. Is there anything that can be done about it? [speaker001:] Of course, if you don't mind would you like to try a couple things to see if we could fix this first? [speaker002:] ok [speaker001:] First, let's try logging out, then logging back in. [speaker002:] no change [speaker001:] Alrighty no problem. Are you able to look at other websites at your normal speed? [speaker002:] yes [speaker001:] Excellent, one last we can try. You might have a program overload or too many tabs open on your computer. Would you mind checking and closing those, then trying one more time? [speaker002:] ok, one moment that seemed to do the trick, thank you [speaker001:] Fantastic! Is there anything else I can help you with today? [speaker002:] nope, have a great day [speaker001:] You as well! [speaker001:] Hello. How may I help you today? [speaker002:] There are some items I want to buy for my husband's birthday and I would like to know about gift wrapping. [speaker001:] Sure. Ill pull that up. One moment please. There a price of $4.99 per gift wrapped item. It varies of the item is oversized though. [speaker002:] It's just jeans, boots, and shirt. So I guess they would be $4.99 each, right? [speaker001:] That is correct. [speaker002:] Ok. That's what I needed to know. [speaker001:] SOunds good. have a great day. [speaker001:] Hi how cna i help you [speaker002:] I would like to find out the status of my refund because I have another item to add to it. [speaker001:] sure What is your full name [speaker002:] Norman Bouchard Are you still there? Hellooooo [speaker001:] hi so sorry What is your user name, email address, and order id [speaker002:] normanbouchard061, normanbouchard061@gmail.com, 2338479045 [speaker001:] the status is in progress [speaker002:] ok I would like to add another item to my refund [speaker001:] What is the new item? [speaker002:] Calvin Klein boots that I purchased on 09-17-2019 for $94 [speaker001:] what was the previous amount of refund? [speaker002:] $100 [speaker001:] Do you need help with anything else? [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] I want to check the status of your order because the payment method seems to be wrong. [speaker001:] Checking on a payment method. Sure thing. I'll be glad to help with that. Can I have your full name please? [speaker002:] Joyce Wu [speaker001:] Thank you Joyce, I was able to pull up your account Could I also have your Account ID and order ID please? [speaker002:] Account ID: LURIQBN6LR Order ID: 2686155530 [speaker001:] Great I was able to pull up the order. Could you tell me the shipping status next? [speaker002:] Out for Delivery [speaker001:] Because the order is already out for delivery I can't change it's payment method. But if you would like we can update your account to use your preferred method for future orders. Would that be alright? [speaker002:] Yes, but first, which payment method was used? [speaker001:] The default payment method right now is set to your Debit Card. [speaker002:] ok, it should be paypal [speaker001:] Alright, I'll go ahead and switch that over for you. [speaker002:] great [speaker001:] Was there anything else I could help you with today? [speaker002:] no, that's it. thank you! [speaker001:] Thank you for shopping with us. Have a wonderful day! [speaker001:] Hello, how can I help! [speaker002:] I was charged twice on my billing statement for my premium subscription [speaker001:] i see, you wish to dispute a double payment on your subscription, and I am happy to help! I will need your full name to pull up the account [speaker002:] Crystal Minh [speaker001:] Thank you! I now need your account id and order id, to pull up the subscription [speaker002:] Account ID: OV3OCGF7IN Order ID: 2912666257 [speaker001:] Thanks again now, what is your membership level? [speaker002:] Gold [speaker001:] now, how much was the additional charge, so I can refund you the amount now? [speaker002:] I amount of the premium subscription [speaker001:] ok, have you paid the bill already? [speaker002:] No Yes I have already payed my bill [speaker001:] and it charged you two times correct? [speaker002:] yes [speaker001:] how much were you charged? [speaker002:] #99 $99 [speaker001:] how much did you pay in otherwords is that 99 total or was it two payments of 99 [speaker002:] it was two payment of 99 [speaker001:] ok. There, i have refunded the double charge amount is there anything else i can assist with?? [speaker002:] okay, thank you that will be everything [speaker001:] Have a good day [speaker001:] Good afternoon, how can I help you today? [speaker002:] I need to change my shipping info. [speaker001:] I can help you with that. [speaker002:] I won't be home and want to have it sent to another address [speaker001:] Did you just want your shipping info changed on your account? Or do you have an order on the way and need to change the address. [speaker002:] Just the order [speaker001:] Alright, we can do that. Can I get your full name or account ID? [speaker002:] Sanya Afzal [speaker001:] Let me just pull up your account Sanya. What is the shipping status of your order? [speaker002:] out for delivery [speaker001:] I also have to validate your purchase. Can I get our username, email address and Order ID please? [speaker002:] Username: safzal48 safzal48@email.com Order ID: 2996844001 [speaker001:] I validated your purchase. I will change the address for you. Since it is already out for delivery a new order will be sent to you. was there anything else you needed today? [speaker001:] Hi! How can I help you? [speaker002:] Hello I lost my phone and I need to have that taken off my account as I used it for two factor authentication [speaker001:] Sure, I can help with that! Can I get your name please? [speaker002:] the account is under Chloe Zhang cz832598 cz832598@email.com if you need those [speaker001:] ok, so you need to reset the 2FA? [speaker002:] correct [speaker001:] Thanks for providing that so quickly, next I'll need your PIN and the answer to your secret question [speaker002:] 6162 mr bigglesworth [speaker001:] Austin Powers fan I see! [speaker002:] something like that [speaker001:] I will be emailing you a link to reset the 2FA [speaker002:] great thank you [speaker001:] was there anything else I can help with? [speaker002:] that was all [speaker001:] ok, have a great day [speaker001:] Hello, thank you for shopping with AcmeCorp! How may I help you? [speaker002:] Hello! My name is Joseph Banter I want to change my name on my account it is not spelled right! [speaker001:] Sure, I can do that. Is Joseph Banter the correct spelling or the incorrect spelling? [speaker002:] Yes it is correct It currently is spelt Joesph Banter [speaker001:] Thank you. Let me pull up your account. Okay, now I will need a few pieces of information from you. May I have your zip code, phone number, and PIN? [speaker002:] 1788 524-9616 441875 [speaker001:] I was able to verify your identity. To double check, the correct spelling of your name is Joseph Banter, correct? [speaker002:] Yes that is correct [speaker001:] Your account has been updated with the correct spelling. Is there anything else I can do for you today? [speaker002:] Ok thanks! That's all. [speaker001:] You're welcome! Have a nice day. [speaker001:] Hi, there. How can I help you? [speaker002:] Hi i'm sending a gift to my ferret trainer and wanted to know how much it would be to have an item gift wrapped. [speaker001:] How nice of you! I can certainly look into that for you. [speaker002:] thank you:] [speaker001:] There is a fixed price of $4.99, but, depending on the item, it might not be. If an item is over-sized, then we generally cannot gift wrap it. [speaker002:] Alright great, it's just a novelty T-shirt so it'll be fine. Thanks so much for looking into it for me! [speaker001:] Will you be sending a message to the trainer or would you rather it be anonymous? [speaker002:] I was gonna have it be anonymous so I can just casually ask them if they liked the shirt next time i see them lol [speaker001:] I like that tactic! If you'd ever like to send a message, they are free with the gift-wrapped item up to 300 characters. Is there anything else today? [speaker002:] Great thanks for the info, thatll be all for me [speaker001:] Awesome! Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I have a complaint to make [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can you please tell me more about your complaint? [speaker002:] I want to buy an item but it is way overpriced compared to your competition [speaker001:] I can certainly help you with that. Can I please have your full name, account ID, and order ID? [speaker002:] Crystal Minh 3K5VSF6ZET Order ID: 5893470097 [speaker001:] Thank you. Please give me a moment to look into the price discrepancy. I sincerely apologize, but it seems that our pricing algorithm has increased the price due to increased demand and limited stock. [speaker002:] how much is it [speaker001:] This is outside my control and I am unable to change the price. [speaker002:] surely you can do something about it how much is the item going for [speaker001:] As a one time courtesy, I can offer you a promo code for 15% discount. The item is currently priced at $100. With the discount code, it will be $85. [speaker002:] whoa, the item I see is going for $49 [speaker001:] Again, I apologize but this is outside my control. Would you like to receive your promo code? [speaker002:] thats too much let me speak to your manager [speaker001:] I've reached out to the manager to contact you as soon as possible. Is there anything else I can help you with today? [speaker002:] yeah, whens the manager going to contact me [speaker001:] Within 15 minutes, as soon as he is finished with his current call. Is there anything else I can help you with today? [speaker002:] so I will chat with him here or he is going to call me? [speaker001:] He will contact you by phone. [speaker002:] what his phone # [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] I wanted to check my order because I think my payment method is wrong. [speaker001:] May I get your full name and your account ID? [speaker002:] Rodriguez Domingo Account ID: N4V3LG11EN [speaker001:] Thanks, and can I get the order ID now? [speaker002:] Order ID: 8569159122 [speaker001:] What is the shipping status of this order? [speaker002:] Order received [speaker001:] What payment method would you like to use? We accept credit card, debit card, or PayPal. [speaker002:] Credit card please. [speaker001:] Ok, the charge for the order will use your credit card now. Is there anything else I can help you with? [speaker002:] Oh, perfect! That was all, thanks! [speaker001:] Have a great day. [speaker001:] Hello! Thanks for contacting ABC Brands! How can I help you today? [speaker002:] Hi! the website is running really slow and not usable. Can you please help me figure out why it's slow? [speaker001:] Yes, I will be happy to look into that for you! What is your name? [speaker002:] Alessandro Phoenix [speaker001:] Thank you Alessandro, I am going to type up a report to send to our IT teams! For now, I can try to help you. Have you tried to log out of your account and log back in? [speaker002:] I just tried, can you plaese suggest something else? [speaker001:] Certainly. Can you try another website so we can see if it is your internet or an issue on our end? Please try to go to google.com and try to complete a search. [speaker002:] yes, that is working fine. [speaker001:] Ok, it definitely seems to be an error with the website, but let me try one more thing. Will you please try to close any other tabs you have open, and close out of any other programs you have running? [speaker002:] sure that worked! thank you have a great day. [speaker001:] Oh great! is there anything else I can help you with? [speaker001:] Hi [speaker002:] Hi, thanks for contacting Acme. How may I help? [speaker001:] I heard from my spouse I may have missing credits worth of $40 for my premium subscription shopping service it was from a promotional package I bought [speaker002:] Okay, I can help with this. I'm sure we can get it squared away May I just gather some information from you first, so that I can check on the account details May I ask for either your full name or your account ID? either one would work [speaker001:] Alessandro Phoenix [speaker002:] Thanks Mr. Phoenix and, sorry about that, you can just ignore that little pop-up about a blank refund. I simply hit the wrong button on my terminal. As for the missing credits, our system is showing that $40 was indeed credited to your account, and it is still available for use that means that we must be having issues with our customer interface [speaker001:] I am glad I have the credit, as to how do we fix this issues so I can use my credit [speaker002:] If you are able to log out and then log right back in, your account display will reset, and you should be able to see your credit balance [speaker001:] all right, thanks [speaker002:] You're welcome Is there anything else I can help you with while we're connected? [speaker001:] no, that is all for now [speaker002:] Okay, have a great day Mr. Phoenix [speaker001:] Hello, how may I help you today? [speaker002:] Hi, so I recieved a promo code 5 days ago aand it's supposed to be good for 2 weeks but it keeps saying it's invalid [speaker001:] I see let's see what we can find out about this. One moment. [speaker002:] Sure thing [speaker001:] May I have your full name or account ID? [speaker002:] Albert Sanders Username: alberts3 [speaker001:] Typically promo codes last for 7 days. [speaker002:] Ah well it should still be good for 2 days then? [speaker001:] Yes I am going to check the system about this, one moment. [speaker002:] Take your time [speaker001:] Ah this we can fix. I will generate you a new 20% off promo code. [speaker002:] Oh awesome, thank you [speaker001:] Here is your new code, this should fix the problem, my apologies:DBDE7 [speaker002:] That's alright thank you for doing something about it. Alright I've got it copied over [speaker001:] No problem at all, sorry for the inconvenience, it should be good to go for you! [speaker002:] Thanks! Have an awesome day [speaker001:] Is there anything else I can help you with today? Thank you, you too! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi! I need to check my shipping status please [speaker001:] Alright, I can help you with that. Please provide me with your name or account ID. [speaker002:] Joseph Banter [speaker001:] Do you believe something is wrong with your shipment? [speaker002:] I received an email [speaker001:] Okay. Can you verify your account ID and Order ID? [speaker002:] Sure 3IYRI7BO6M 4428711922 [speaker001:] Thank you. What is the username and email address used to complete the order? [speaker002:] josephbanter502 josephbanter502@email.com [speaker001:] Okay and what information do you need about your shipment? [speaker002:] The status [speaker001:] You're order looks as expected. There are no delays and you be receiving your shipment in the next few days on schedule. [speaker002:] Awesome, thanks! [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] No that was all [speaker001:] Great! I hope you enjoy your day! [speaker001:] Hello [speaker002:] Hi I'm having trouble with the promo code [speaker001:] Can you talk more about this? [speaker002:] It says invalid [speaker001:] What is the problem? [speaker002:] I was supposed get 20% [speaker001:] Let's fix this issue Give me your Fullname or account id Are you there? [speaker002:] Yes srry I had a phone call Norman Bouchard [speaker001:] When were you offered this promo code? [speaker002:] two weeks ago [speaker001:] okay I will check my system about this problem [speaker002:] Ok [speaker001:] You did not make an error. The error is from our system What membership level are you? [speaker002:] Gold [speaker001:] You qualify for a new promo code [speaker002:] great can u apply to last order [speaker001:] I have generated a new code for you Here is the code: 3S1RX You can make use of it on your next order [speaker002:] ok ty good ye bye [speaker001:] Good bye [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hello, I just wanted to check my order status but I can't get into my account. I'm not sure what my password is. Can you help me to get into my account? [speaker001:] Yes, I can! May I have your full name? [speaker002:] Sure! My name is Rodriguez Domingo. [speaker001:] May I have your username? [speaker002:] It's rdomingo515. 615* [speaker001:] Unfortunately, I can't get your current password, but I can generate a new one. May I have your PIN? [speaker002:] Sure thing. It's 503268 [speaker001:] Thank you. Your new password is: tyh05wu426s [speaker002:] Thanks! You're a life saver! [speaker001:] You're welcome! Is there anything else you need? [speaker002:] No, that's all I needed, thank you so much. Have a great day! [speaker001:] You too! [speaker001:] Hi, I want to check my shipping status. I never got my package My name is Norman Bouchard [speaker002:] I am sorry about that. Can I hae your username, email address, and order ID please [speaker001:] Sure normanb0 normanb0@email.com 5929361614 I've been waiting for like 9 days now [speaker002:] Thank you. I am going to reorder this for you, what did you purchase? [speaker001:] I bought some Tommy Hilfiger jeans for $74 [speaker002:] I have reordered this for you and it will be shipped overnight. Is there anything else I can help you with? [speaker001:] No, that's all. Thank you! [speaker002:] Have a nice day. [speaker001:] Hello, how can i help you [speaker002:] You can help me by letting me give you a piece of my mind, sir! I am FURIOUS with your company's constant out of stock nonsense. All I want is a dapper looking Michael Kors jacket for my upcoming ski trip. Truly, is that so much to ask? [speaker001:] I apologize for the inconvenience It is causing. I will try to help you. Can I first get your full name please. I will right up a report for you [speaker002:] My name is Sir David Williams, Esq and I will not contend with this out of stock tomfoolery any longer! I will take my business to the local shopping emporium before you know it! [speaker001:] I understand how upset you must be. We will get it under control. I just notified the purchasing deepartment. I can however also offer you a promo code to get a discount when the product is back in. [speaker002:] Well I suppose that will suffice. Bring forth the promo code! [speaker001:] here is the code HM273. And if you like I can also do a back order of the product. You can use the code for anything on site to get a hefty discount. [speaker002:] Well, fine. I will patronize your store once more, because I do appreciate a discount of substantial girth. Good day to you. [speaker001:] I once again apologize, Do you need anything else. [speaker002:] That is it. Good day. [speaker001:] Have a great day! [speaker001:] Hello, how can i help you [speaker002:] My phone got stolen and I can't get into my account. [speaker001:] Do you need a 2 factor auth reset? [speaker002:] Yes, I do. [speaker001:] Okay I will be happy to help you with that. Can i get a username I mean full name sorry. [speaker002:] Norman Bouchard [speaker001:] Thank you, Now can i get your email. so I can send you a reset code. [speaker002:] normanb7@email.com [speaker001:] Thank you I have sent you the reset code. I will also send you a link about the best security practices to keep you extra safe! Do you need anyting else? [speaker002:] Can I try out the new info and see how it works while I have you? [speaker001:] Go right ahead. [speaker002:] It works! Thank you. [speaker001:] Happy to heat that! Can i help you with anything else? hear* [speaker002:] No I think that's it. Thank you so much. [speaker001:] Okay have a great day! [speaker001:] good afternoon, how can I help you? [speaker002:] Anytime I search on the site i am just getting the spinning loading wheel [speaker001:] ok, could you specify if it is only in the search or in all the sections of the page? [speaker002:] anytime i search so just searches [speaker001:] We will do a series of steps and we will see which one solves your problem. [speaker002:] alright [speaker001:] first, try to log out of your account and log back in [speaker002:] seems to be the same [speaker001:] ok, try to clear your browser cookies, do you know how to do it? [speaker002:] I do, that seems to have fixed it [speaker001:] I'm glad to hear it a pleasure to help you [speaker002:] thanks [speaker001:] have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] When does the spring collection drop? [speaker001:] Let me look that up for you. May I ask who I am speaking with today? [speaker002:] Joseph Banter [speaker001:] The seasonal collections drop on the 3rd of the month of the appropriate season Joseph. So, the spring collection came out on April 3rd. [speaker002:] Thanks for the information. [speaker001:] There are some great items, I know you'll find something you like! [speaker002:] I hope so. [speaker001:] Was there anything else I could help you with today? [speaker002:] That's all for today! [speaker001:] Thanks, have a great evening Joseph. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I was hoping to change my shipping method, so I can avoid shipping fees. [speaker001:] Okay, I can help with that [speaker002:] Thank you. [speaker001:] I'll just need to gather some information from you, so that I can pull up the order and hopefully make some changes [speaker002:] Great, thank you. [speaker001:] May I ask your full name, account ID, and the Order ID and then, while I'm checking on that, if you could also let me know your membership level and the current status of your order, that would also help [speaker002:] My name is Alessandro Phoenix, my account ID is WT9GEY6WT6, my Order ID is 6492501021, my membership level is silver, and it says in transit. [speaker001:] Thanks, Mr. Phoenix. I have your account now Good news and bad news, the item has already left our warehouses, and it's already in the postal-service's hands, so I can't really do anything to change the delivery date however, since you are one of our most valued customers, I can go ahead and refund the shipping costs [speaker002:] That would be wonderful, thank you! [speaker001:] If I could just keep you on the line for a moment, I'll make some updates in the system [speaker002:] Sure, thank you. [speaker001:] There we are. The shipping fees will be credited to your account, and your package should still arrive on its expedited shipping schedule [speaker002:] Thank you so much!! [speaker001:] So I think we're all set now. Is there anything else I could assist you with while we're here? [speaker002:] No that was all! [speaker001:] Excellent. Have a great day, Mr. Phoenix [speaker001:] Hello. How may I help you today? [speaker002:] Hello. I need to check my order. I see a fee that's been added on for no reason and I need to check it. [speaker001:] Yea lets take a look at that. May I have your name please? [speaker002:] yes, it's Rodriguez Domingo [speaker001:] And no idea what its for correct? Can I have your account ID and Order ID? [speaker002:] no i don't know what it's for. my account id TIGKUNK70E and the order id is 6171617687 [speaker001:] I apologize. It looks like a company error. Let me remove that for you. [speaker002:] ok thank you [speaker001:] How much was it for? [speaker002:] it was for 5 dollars [speaker001:] Ok I can confirm that. One moment please. Ok I removed that extra fee. Anything else I can help you with? [speaker002:] no that's it, thanks [speaker001:] Great. Have a nice day. [speaker001:] Hi! How may I help you? [speaker002:] Hi. I was charged for something I never bought Why did this happen? [speaker001:] Oh, no! I'm not sure why that happened but I can help you resolve it. First, I need your full name or order ID. [speaker002:] Chloe Zhang. 5447546682 [speaker001:] Great. Now, I need your username and email. [speaker002:] cz483735, cz483735@email.com [speaker001:] What is your membership level? [speaker002:] Bronze [speaker001:] I'm so sorry but it appears that you did make this purchase. Can I help you with anything else? [speaker002:] I never bought it though. It was just in my cart [speaker001:] Do you know the shipping status? [speaker002:] I don't know it [speaker001:] I'm really sorry about this. I hate that there's nothing I can do! Is there anything else you need help with? [speaker002:] No, that's all. Thanks [speaker001:] Thank you! Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] I just ordered the wrong item by accident and would like to cancel the shipping. [speaker001:] Sure, can I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, what is the shipping status of the order? [speaker002:] Delivered [speaker001:] Okay, I will need your username, email, and order ID. [speaker002:] aphoenix065 aphoenix065@email.com 7762689339 [speaker001:] Sometimes the delivery partner marks an item as delivered even though it hasn't gotten to you yet. I've updated the order to be cancelled. The item will no longer be sent to you. [speaker002:] Great. Thank you. [speaker001:] You're welcome, is there anything else you need? [speaker002:] No, thank you. [speaker001:] Okay, have a nice day. [speaker001:] Hi there, how can I help? [speaker002:] Hello. Can you help me? My name is David Williams [speaker001:] Sure, happy to help! What is going on? [speaker002:] I need to get a refund for a shirt. [speaker001:] Ok I see. What is the reason for the refund? [speaker002:] This Michael Kors shirt doesn't fit well so I want to return it [speaker001:] Ok got it. I'm happy to help with that. Can I have your account ID and order ID? [speaker002:] My account ID? I have the Order ID 3029079731. I paid by credit card [speaker001:] Ok that works! How about your email and username? [speaker002:] username davidw99 and email address davidw99@email.com [speaker001:] Great, thank you! What is your membership level? [speaker002:] I'm silver okay [speaker001:] Perfect. And now what is the purchase date? [speaker002:] I bought it on 12-11-2019 [speaker001:] Great, that's still within 6 months, so that makes it easy! No receipt needed. [speaker002:] Good to know. Thanks. [speaker001:] I'll need to have you go ahead and print a shipping label. Can I have your address please? [speaker002:] 8935 Circle Drive, Jacksonville, TX 56223 [speaker001:] Would you like to make the return by mail, in store, or at a drop off center? [speaker002:] Can I drop it off at my post office? [speaker001:] Of course. You are all set! Is there anything else I can do? [speaker002:] Thanks, so am I getting refunded $64 plus tax? [speaker001:] Yes it will be the full amount that you paid plus tax. [speaker002:] Ok, do I print the shipping label here at home? [speaker001:] Yes The information for the label has been entered, so you can do so at your convenience [speaker002:] Good, that's all then. Thanks [speaker001:] Great, have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] hi i changed my mind about my order and want to add something to it [speaker001:] Certainly, I can help you with that May I ask your full name to begin with and to access your order details, I'll also need your account ID and the order ID [speaker002:] albert sanders acct LNIJNZHYJW order 1466900651 [speaker001:] Okay, and do you know the status of your order? ["Order Received", "In Transit", etc.] [speaker002:] it says in transit [speaker001:] Ok, in that case, may I ask your membership level with us? [speaker002:] gold [speaker001:] Excellent I'm sorry to say that your original order has already left our warehouse, but since you are a valued member, I can place a new order for you with no additional shipping charges [speaker002:] ok sure! I want to buy some jeans [speaker001:] Perfect, which jeans would you like to buy? [speaker002:] the michael kors jeans for $54 [speaker001:] Great, I'll put that order in, and it will be sent to you ASAP Is there anything else I can help you with? [speaker002:] no that's all thanks! [speaker001:] You're welcome. Have a great day [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello I just received my order and the shipping cost is just crazy. I wonder if there was an error? [speaker001:] I can look into that for you. Can I get your name please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, Alessandro. Were you looking to get a refund on the shipping cost? [speaker002:] If possible, please. [speaker001:] Okay. Did you want to get the order cancelled altogether? [speaker002:] No, I just don't want to pay so much for shipping. The jackets was $54 and the shipping was $54. It's very high. [speaker001:] Did you want the delivery delayed so as to save on shipping? [speaker002:] It has already been delivered. I'm a bronze member, so I was hoping you could help me out. [speaker001:] Okay. Let's get some information from you here. Can I get your username, email address, and the Order ID? [speaker002:] Email Address: alessandrophoenix981@email.com Account ID: ZSYXLDORT3 Username: alessandrophoenix981 Order ID: 1786428096 [speaker001:] Okay and the order has been delivered correct? Unfortunately because the order was already delivered the best I can do is refund you just a portion of that shipping fee. Is that okay? Are you still there Alessandro? Well, Alessandro, I am going to go ahead and refund a portion of the shipping. I hope that's sufficient. [speaker002:] I'm here. Sorry had an accident. [speaker001:] Okay. I refunded a portion of the shipping that I was able to. [speaker002:] I guess I will take the $8, but I certainly won't be ordering from here again. [speaker001:] I apologize. Is there anything else I can help you with? [speaker002:] That's all. [speaker001:] Thank you and have a great afternoon! [speaker001:] Hello, how can I help you today? [speaker002:] i am unable to log in with two-factor authentication because I lost my phone. [speaker001:] Glad to help. May I have your full name please? [speaker002:] Chloe Zhang [speaker001:] thanks Chloe. I will email you the reset code. What is your email address? [speaker002:] chloez31@email.com [speaker001:] I am sending you the reset code to the email address saved on file. [speaker002:] ok, i'll check my email. [speaker001:] Here is a link about security best practices. You can visit them for best practices for security. Is there anything else that I can help you with? [speaker002:] that is what i needed. [speaker001:] Have a nice day! [speaker001:] Hello [speaker002:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker001:] I need to see my shopping history But I can't get into my account I lost my phone I'm so careless Can you help? [speaker002:] I'm happy to assist you! So you are needing to recover your username? [speaker001:] yes or whatever I need to do to get into my account I lost the phone that I use for the two-factor authentication So I can't get in [speaker002:] May I ask for your Full Name and Account ID, please? [speaker001:] okay Rodriguez Domingo I don't have my account ID But my pin number is 533150 [speaker002:] Okay, Rodriguez! I have your account accessed. For verification, would you please provide your Zip Code, Phone Number, and Email Address? [speaker001:] Okay My zip is 37305 my phone number is 439-9791 my email is roddomingo@gmail.com [speaker002:] Perfect! Your username is rdomingo1. [speaker001:] okay cool Can I use that to log in? If I forgot my password [speaker002:] You can use that for your username, but I'll need to generate a new password for you. One moment! [speaker001:] Okay [speaker002:] Your new password is: 1ufpiw1nbev [speaker001:] great give me one moment I will try to log in [speaker002:] Sure thing:] [speaker001:] Okay, I was able to log in with that user name and password I can see my shopping history now!!! Perfect thanks so much [speaker002:] Excellent! May I help you with anything else today? [speaker001:] no i am happy now!!! [speaker002:] Thank you so much for contacting AcmeBrands customer service. Take care! [speaker001:] Thank you for contacting AcmeBrands! How can I assist you today? [speaker002:] Hi. I purchased a jacket a little bit ago, and it arrived with a stain. I'd like to return it. If it helps, my order number was 8929306517 [speaker001:] I'm so sorry you received a product that had a stain. Could I first have your name or account ID to pull up your account? [speaker002:] My name is Chloe Zhang. I don't think I have an account ID... I have user name, "chloezhang626" if that helps. [speaker001:] Thanks, I was able to locate your account. What is your email address for the order? [speaker002:] It was chloezhang626@email.com [speaker001:] Thanks, Chloe. Are you one of our gold, silver or bronze members? [speaker002:] I'm a Bronze member. [speaker001:] Great and what date was the item purchased? [speaker002:] It was 2020-01-23. [speaker001:] Since you're a Bronze member, you can return items up to 90 days after purchase. If you provide me with your shipping address, I can send you a shipping label to return the jacket to us. [speaker002:] Great! The address is: 9142 1st Ave Jacksonville, WA 99130 [speaker001:] And will be processing your return by mail, in store or drop off center? [speaker002:] What's the closest drop off center? [speaker001:] Based on your location, it's within Jacksonville but 5 miles away from your shipping address. [speaker002:] Oh, that's not too bad. I'll just drop it off. [speaker001:] Okay, great. Is there anything else I can help you with today? [speaker002:] Nope, I think that's it. Thanks for your help. [speaker001:] You're welcome. Have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] Hi the website is running slow and I can't even use it [speaker001:] I see. Lets try a few things to fix that for you. Can you try a different website for me? [speaker002:] sure. Okay the other website loaded fine [speaker001:] How about logging off then back on? [speaker002:] still nothing. [speaker001:] Can you close all other tabs and close out all programs? [speaker002:] O.k. that seemed to speed things up. I can use the website now. [speaker001:] Oh great. [speaker002:] thanks for your help [speaker001:] Anything else I can help you with? [speaker002:] no that's all. Thank you [speaker001:] Have a nice day. [speaker001:] hello? [speaker002:] hi! how can i help you [speaker001:] I have a question about the Calvin Klein jacket for $69 [speaker002:] sure! what can i help you with [speaker001:] does it shrink after being washed? [speaker002:] nope!the jacket is made of high-quality fabric that will not shrink after washing. However, you should be wary of over-drying the jacket. [speaker001:] okay I'll keep that in mind. thanks so much. [speaker002:] do you need anything else? [speaker001:] hi how can i help you [speaker002:] I wanna buy a Tommy Hilfiger shirt for 64 dollars tell me more about it Name: Chloe Zhang [speaker001:] sure what do you wantto know [speaker002:] just basic info [speaker001:] Anything specific? like about buttons or material [speaker002:] yes [speaker001:] which one? , shirt fabric should be made of 100% natural fibers like cotton, linen, wool, or a blend of these. [speaker002:] buttons [speaker001:] buttons come in many colors, our team uses dark brown becuase they think that they are more stylish [speaker002:] thanks [speaker001:] do you have any other uestoins [speaker001:] Hello! Thank you for contacting us today. How can I assist you? [speaker002:] Hi, can you explain the different membership levels to me? [speaker001:] Absolutely. Can I get your name please? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. Let me pull that information up quickly. Our official rewards program is known as AcmeBrands Membership. There are three levels which are bronze, silver, and gold. Other customers are just known as guests. Unlike other programs we don't have titles like platinum or super exclusive access. Would you like to know how to qualify for those memberships? [speaker002:] can you tell me the benefits of each level? [speaker001:] Sure can! All of our members are invited to our holiday gala every year with open bar and free flights from anywhere in the US. Also... Bronze members save on shipping fees and promotion codes. Silver members get all of that PLUS agents can make purchases on their behalf and cancel orders at any time. Gold members get unlimited refunds and will always be given the benefit of the doubt! Is there any other information I can help you with? [speaker002:] oh, great! thank you for your help, that's all I needed [speaker001:] Thank you and have a great day! [speaker001:] Hi I have a question about a shirt on your site [speaker002:] Hi! Thanks for contacting Acme. How can I help you today? Sure, did you have a specific question? [speaker001:] I saw a Michael Kors shirt on your site that I like But I have had issues with shirts shrinking in the wash before Does this shirt shrink after you wash it? [speaker002:] Of course, let me look into that for you. May I get your full name? [speaker001:] Joseph Banter [speaker002:] Just one moment, Mr. Banter. Washing it in hot water will shrink the fabric according to the manufacturer. So our recommendation is to wash it in cold water to eliminate shrinkage. [speaker001:] Okay So it should be fine if I only wash it in cold water? [speaker002:] Exactly. [speaker001:] Okay [speaker002:] Is there anything else that I can help you with today? [speaker001:] Thanks for clearing that up That was it [speaker002:] Have a great day and thanks for selecting Acme. [speaker001:] Hello! Thank you for contacting us today! How can I help you? [speaker002:] Hi, my cart is not updating when I add an item? [speaker001:] Oh I'm sorry about that. Can I get your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodrigeuz. Can you try refreshing the page and adding the item again for me. Are you still there Rodriguez? [speaker002:] ok, hold on Hmm, that didn't work. [speaker001:] Perhaps try logging out and then back in for me if you would. [speaker002:] ok, will try that That did the trick. Duh. Thank you very much! [speaker001:] Oh great! I'm glad we could resolve that. Can I help you with anything else today? [speaker002:] no, thank you [speaker001:] Thank you and have a great evening! [speaker001:] Hello, how can I help you? [speaker002:] So, I'm thinking about buying a shirt, but I am worried it will shrink. Can you tell me about this? [speaker001:] no problem. Washing clothes in hot water or drying shrinks the fabric. [speaker002:] ok. Thanks for heads up [speaker001:] Is there anything else I can help you? [speaker002:] nope. Thanks for you helps [speaker001:] great, have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] Hello! I placed an order earlier but forgot to add another item I wanted. Could I get it added to my existing order? [speaker001:] Alright, you are wanting to add to an already existing order, is that correct? [speaker002:] Correct. [speaker001:] Okay, let me see what can be done. May I have your full name and account ID? [speaker002:] Joseph Banter, account QC5SNX0193 [speaker001:] Now I need your order ID, please. [speaker002:] My order ID is 3966721118 [speaker001:] Thank you. Do you know the current status of your order? [speaker002:] Uh, my shipping status says Order Received. [speaker001:] Thankfully this means that your order can in fact be updated. [speaker002:] Awesome. [speaker001:] I will need to know what the item is, including price and brand name. [speaker002:] They're the $69 Michael Kors boots. [speaker001:] Alright, your order has been updated. Will that be all for today? [speaker002:] That's all I needed. Thanks a lot! [speaker001:] My pleasure! Have a great day! [speaker001:] HI! How may i help you today [speaker002:] hello good day i would love to return an item [speaker001:] sure! is there anything wrong with the item? [speaker002:] yes it is the wrong color [speaker001:] ok, can I have your name [speaker002:] Rodriguez Domingo [speaker001:] I will also need your username, email and order id to verify your account [speaker002:] Username: rd909123 Order ID: 0308768187 [speaker001:] what is your membership level [speaker002:] rd909123@email.com guest [speaker001:] what was your date of purchase [speaker002:] Purchase Date: 2020-03-08 [speaker001:] do you have a receipt [speaker002:] i think so... what info do you need [speaker001:] I'll need your address for your return label Also how would you like to send us the item back by mail in store or drop off center [speaker002:] i really wish i got the right color this is my address 3614 Circle Drive Monterey, MI 46463 drop of center [speaker001:] Perfect thank you for all the information. You will get your shipping label via email shortly, just print it out and drop it off and you are all done. Is there any thing else I can assist with today? [speaker002:] no thanks [speaker001:] Have a great dya day [speaker001:] Hi! How can I help you today? [speaker002:] Hi, I sent back my return but I never got my money back the charge is still there [speaker001:] I see, just a moment please. Can I please have your full name or account ID [speaker002:] Sanya Afzal [speaker001:] Great, to pull up your order I'm going to need your username, account id, and order id please. [speaker002:] 9273998946 safzal28 I dont know my account ID [speaker001:] That is fine, can I have your email address? [speaker002:] safzal28@email.com [speaker001:] Great, how long have you been waiting for the refund to show? [speaker002:] I think around a week since I sent it back [speaker001:] So 7 days, alight alright*. I have credited you the money. Is there anything else I can do for you today? [speaker002:] that's all, thank you! [speaker001:] Great, we appreciate your business with AcmeCorp and have a good day! [speaker001:] hello [speaker002:] Hello, how may I assist you today? [speaker001:] i want to check the status of my account i want to know if my account allows international shipping [speaker002:] I will have to look up your account. What is your name and account number? [speaker001:] name is Norman Bouchard [speaker002:] Thank you Norman. Do you have your account number? [speaker001:] i am a guest; no account number [speaker002:] Just give me a minute to look in to the for you Norman. Thank you for your patience. [speaker001:] okay [speaker002:] Sorry for the wait. We do not ship internationally at this time. I am sorry. [speaker001:] okay thanks [speaker002:] Is there anything else I can help you with? [speaker001:] that's all i want to know [speaker002:] Thank you very much. Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] I received a promo code 5 days ago and I am trying to use it today and it's telling me it's invalid [speaker001:] Okay, I can help you. Could I have your name, please? [speaker002:] Joseph Banter [speaker001:] Thanks, Joseph. Promo codes usually only last 7 days. How long ago did you get it? [speaker002:] 5 days ago [speaker001:] Okay, let me check our system. May I know your membership level? [speaker002:] Guest [speaker001:] Thank you. I'm sorry but we are unable to help you if the code is not working. This may be because it has been used or entered wrong. Is there anything else I could help with? [speaker002:] Could I get a new code? [speaker001:] I'm sorry but I'm unable to provide you a new one. [speaker002:] Guess I won't make the order then. [speaker001:] I'm sorry, have a good day. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I am having trouble using the site because it is moving so slow [speaker001:] Oh no. I'm sorry. Let's see if we can resolve that for you. Can I have your name please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. I'm going to start off by writing a report to our website team quickly here. Give me one second. Okay, Crystal. Can you try logging out of your account and logging back in. [speaker002:] ok I tried that but it didn't help [speaker001:] Okay. Let's see. Can you try visiting another website and seeing if it is also slow. That should tell us if it is our side or yours. Did that work? [speaker002:] I said it didn't [speaker001:] Oh. I'm sorry. I thought you meant that logging out and logging in didn't work. I didn't realize you'd tried the next step. Can you close all other tabs and also any other programs you may be running. Programs in the background can cause a slowdown. [speaker002:] I had a program running that seems to have fixed it [speaker001:] Great. I'm glad I could help. Can I help with anything else? Thanks. Have a great day. [speaker001:] Hi. Can I help you toda? [speaker002:] how is my refund? I wanna add that to my existing refund. [speaker001:] You would like to add a second refund to a refund you already have? [speaker002:] yes I wanna add it to my existing refund [speaker001:] Ok, can you tell me your full name or your account ID? [speaker002:] Rodriguez Domingo [speaker001:] Ok, thanks. Can you tell me your username, email address, or order ID? [speaker002:] rdomingo859@email.com rdomingo859 [speaker001:] Can you tell me the oder ID please? [speaker002:] Order ID: 6693716155 [speaker001:] Which item do you want to return? [speaker002:] boots [speaker001:] Can you tell me the brand of the boots? Hi, if you tell me the brand of the boots and the price I can approve your refund. [speaker002:] tommy hilfiger [speaker001:] What is the price of the boots? [speaker002:] 69 dollars [speaker001:] Can you also tell me the amount of the previous refund? [speaker002:] 100 thanks [speaker001:] Is there anything else I can help you with? [speaker002:] no [speaker001:] Ok, I will end this conversation. [speaker001:] Thank you for being an AcmeBrands customer! How may I assist you? [speaker002:] Hi, can you tell me more about the Michael Kors jacket you're selling? [speaker001:] Sure! what would you like to know about it? [speaker002:] what exactly is it made of? [speaker001:] To make sure the jacket is windproof, it's made of synthetic materials. The inside is lined with cotton for optimized insulation so you can retain as much body heat as possible. [speaker002:] Oh great, thank you! [speaker001:] Is there anything else you need? [speaker002:] no that was it [speaker001:] Okay, then, have a nice day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi I want to make sure the total cost is equal to the prices listed below because you got an email notification implying otherwise. [speaker001:] Sure, I can help you with that Can I ask your full name to begin? [speaker002:] Rodriguez Domingo [speaker001:] and does it look like there might have been an extra fee added to your bill? if so, I'll just need your Account ID and your Order ID so that I can see if it was a mistake on our part [speaker002:] Not that I know of Account ID: XWHYG6RYFH Order ID: 1450559895 [speaker001:] and what is your membership status with us? [speaker002:] Member Level: Silver [speaker001:] Yes, well the system is indeed showing that there was a mistake on our end, and that you were overcharged for these items. it looks like $14 was added, does that sound correct? [speaker002:] Yes [speaker001:] Excellent, I'll remove that charge now. Is there anything else I can help you with today? [speaker002:] No but thank you [speaker001:] You're welcome, have a great day [speaker001:] Hi. How can I help you? [speaker002:] I would like to add something to my existing order [speaker001:] Ok Can you tell me your full name or your account ID? [speaker002:] Joyce Wu 9992725633 yyes [speaker001:] Ok, what is the order ID from the existing order? [speaker002:] 9992725633 [speaker001:] What is the shipping status of this order? [speaker002:] I'm not sure It's in the shopping cart. [speaker001:] Ok, what is the new item you're adding to the order? [speaker002:] Jacket Calvin Klein [speaker001:] Ok. Ok the jacket is added [speaker002:] thank you [speaker001:] Of course. Is there anything else I can do for you? [speaker002:] no I will just check out now thank you good bye [speaker001:] Ok, have a nice day [speaker001:] Hello, how are you doing today? [speaker002:] Hi! I was trying to purchase an item and tried enterting the promo code however the promo code is coming up as invalid I just got this code 2 days ago [speaker001:] I apologize for the inconvenience, can I have you name so I can look further into this for you? [speaker002:] Alessandro Phoenix [speaker001:] Thank you. Also, what is your membership level? [speaker002:] silver [speaker001:] Great, let me get a new code for you! [speaker002:] Thank you [speaker001:] Here is the new code 5Z0A9. Again, I apologize. Is there anything else I can help you with today? [speaker002:] Thats all. Appreciate your help [speaker001:] You're welcome, have a great day! [speaker001:] Hello [speaker002:] Hello! What may I help you with today? [speaker001:] I noticed my address is wrong. I'd like to update my address. [speaker002:] May I have your full name to do so? [speaker001:] Joseph Banter [speaker002:] May I have your current address? [speaker001:] Address is 7099 Lexington Ave San Lima, WA 1766 7099 Lexington Ave San Lima, WA 1766 Thanks! [speaker002:] Now I must verify your identity to update it to your account. [speaker001:] Ok [speaker002:] May I have an Order ID, Account ID, Zipcode and Email? I just need 3 out of the 4 of those. [speaker001:] Order ID: 0592548063 Username: josephb4 Zipcode: 1766 Email Address: josephb4@email.com [speaker002:] Thank you! May I have the address you wish to update it to? [speaker001:] 7099 Lexington Ave San Lima, WA 1766 [speaker002:] It has been fixed, anything else to help you with today? [speaker001:] That is all. [speaker002:] Have a good one! [speaker001:] Hello, how can I help you today? [speaker002:] I wanted to see if a pair of tommy hilfiger jeans are dark blue or black the pictures are hard to tell [speaker001:] I can look in to that for you. May I ask who I am speaking with today? [speaker002:] Alessandro Phoenix [speaker001:] Thanks Alessandro. Those jeans actually come in a dark blue and a black. If they are black the color will be listes as "jet black". [speaker002:] alright thanks that makes it clear [speaker001:] Is there anything else you needed help with? [speaker002:] no that was all [speaker001:] Thanks, enjoy the rest of your day. [speaker001:] Hello! Thank you so much for choosing AcmeBrands. How may I assist you? [speaker002:] I'm trying to check the order of my status but i can't seem to because i lost my phone i use for two factor authentication [speaker001:] Oh no! Let me help you with that. Your full name, please? [speaker002:] its Joyce Wu [speaker001:] Joyce, may I please get your email address so I can send you a reset code? [speaker002:] sure its JoyceWu32@gmail.com [speaker001:] Perfect! Thank you. A link will be sent to your email address for the code reset. We also recommend certain best practices for your account security. Those details will be in the email as well. [speaker002:] thank you so much for your help [speaker001:] Is there anything more I may help you with today? [speaker002:] That will be all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you? [speaker002:] I am trying to make a purchase but my credit card is not going through for some reason. Can you help me figure out why? [speaker001:] Uh oh! I can help with that! Can you try checking the expiration date to make sure it isn't expired for me? [speaker002:] Just checked it doesn't expire until next year. Any other suggestions? Are you still there? Hello? [speaker001:] Yes, sorry about that! Can you try logging in and back out of your account? [speaker002:] Sure, let me try that... I still seem to be getting the card rejected error when I try to pay [speaker001:] That is unfortunate. I can make the purchase for you. What is your credit card number? [speaker002:] 1234-5678-1234-5678 [speaker001:] And can I get the expiration date and the brand and item you would like? [speaker002:] Expres 3-31-2021. And the product is Product: Shirt Brand: Tommy Hilfiger Amount: $54 [speaker001:] Awesome, I was able to make that purchase for you! Is there anything else I can help you with? [speaker002:] No thanks, that's it [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I am getting ready to checkout, but I wanted to know if I would qualify for free shipping? [speaker001:] Alright, I can look in to this for you. May I ask who I am speaking with today? [speaker002:] Sure, my name is Rodriguez Domingo [speaker001:] Thank Rodriguez. You will qualify for free shipping if the total in your cart exceeds $25.00 before tax is added. [speaker002:] Oh okay, my total is definitely over that! [speaker001:] If not, the fee is $4.99 for the entire cart. Great, free shipping is always nice. [speaker002:] Definitely! [speaker001:] Is there anything else I can help you with today? [speaker002:] That's all, thanks so much [speaker001:] Thanks, you have a great day Rodriguez! [speaker001:] Hello, how may I help you today? [speaker002:] Hi. I need to fix the address in my account [speaker001:] No problem at all, let's see what we can do to change that address. One moment. May I have your full name or Account ID please? [speaker002:] Yes, my name is Alessandro Phoenix [speaker001:] Are you just trying to change your address? [speaker002:] Yes, that's it [speaker001:] Ok, may I have the current street address that is on the account? [speaker002:] Right now packages are going to 8375 Brushwick Dr Which is wrong and across the street: [speaker001:] I see, well that could really be a problem! We will get this taken care of right away. [speaker002:] cool [speaker001:] I am going to have to ask some more identifying items. Let's start with your zip code. [speaker002:] 42900 [speaker001:] Do you have your telephone number and username handy? [speaker002:] Sure my user name is aphoenix675 and the # is 301-822-9645 [speaker001:] The phone number didn't quite work, let me try without dashes one moment. Hmm, do you happen to have the email address associated with this account? [speaker002:] Sure it's aphoenix675@email.com [speaker001:] Perfect! There we go. Later on you might want to update your account with that phone number. But let's get this street address problem fixed. [speaker002:] ok [speaker001:] What street address would you like it changed to? [speaker002:] 8374 Brushwick Dr [speaker001:] And there we go. Updated to 8374 Brushwick Dr. [speaker002:] great [speaker001:] Now your stuff should get to you instead of your neighbor. Again sorry for that! [speaker002:] I appreciate your help! [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that should be it. hope you have a good day [speaker001:] Fantastic, you have a wonderful rest of your day! [speaker001:] Hi [speaker002:] Hello! Thanks for contacting AcmeBrands. How can I help you? [speaker001:] My cart isn't updating hwen i try to add my item [speaker002:] I can help you with that but can you give me your name first? [speaker001:] Rodriguez Domingo [speaker002:] I apologize for the issue with placing your order, Rodriguez. Have you tried refreshing the webpage and adding the item to your again? Sometimes refreshing the page and adding it to your cart again works because of connection issues. Please try that. [speaker001:] i'll try that now it didn't work: [ [speaker002:] Have you tried logging out and then back into your account? Are you there? Unfortunately, after a few minutes of inactivity, this chat will need to close. [speaker001:] Hi, this is Acme Support. How can I help you? [speaker002:] Hi, I'm wanting to find out the status of my subscription. [speaker001:] Sure! May I have your full name, account ID, and order ID? [speaker002:] Is it still active? Joyce Wu, account ID is PDL3WMLQ10 One second and I'll get a hand on my order ID That order ID you were asking for is as follows 8005076036 [speaker001:] It is still active. You have a balance of $49 due in 3 days. I've sent a link to your email address on your account with the link to look this up in your online account. [speaker002:] Okay, so what's the due date on my balance there? [speaker001:] 3 days from today. [speaker002:] Ok great, thanks a lot. You're a life saver. [speaker001:] No problem at all. Was there anything else I could help you with? [speaker002:] That was it, thank you so much. Hope you have a sun shiny day! [speaker001:] Thank you, take care [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hi, I wanted to check my account for an order, but I forgot my username [speaker001:] I can help you with that. Can I get your full name or account ID. [speaker002:] Norman Bouchard [speaker001:] Thanks Norman. Do you have an order ID? [speaker002:] I don't see it on here [speaker001:] No problem. Can I get your zip code and phone number? [speaker002:] 57732 578-2344 [speaker001:] I was just able to verify your ID and your username is nbouchard1 [speaker002:] ok, great! [speaker001:] Was there anything else you needed help with today? [speaker002:] That's it! [speaker001:] Great, have a wonderful day Norman! [speaker001:] Hi, there! How may I help you? [speaker002:] I was hoping to extend my premium subscription. I don't have the renewal fee yet but will in two weeks [speaker001:] Okay, I can look into that issue for you. May I please have your full name please? [speaker002:] Can I postpone my dues yet keep my status joseph banter [speaker001:] I will check. May I have your Account ID and Order ID? [speaker002:] A7YHUIHSC8 1020829373 [speaker001:] May I have your membership level? [speaker002:] silver [speaker001:] Silver members can only get an extension if you are only 1 day late. [speaker002:] that's too bad [speaker001:] I'm sorry but I cannot do anything more at this point. [speaker002:] gotcha. will have to wait then, thanks anyway [speaker001:] You are welcome. Anything else I can help you with? [speaker002:] nope, that's it [speaker001:] Okay, have a great day. [speaker001:] How, can i help you [speaker002:] hi [speaker001:] Hello, what can I do for you. [speaker002:] I made a purchase but now I have decided that I do not want it anymore. I would like to request a refund please [speaker001:] Do you want to do a return? [speaker002:] Yes please [speaker001:] Is there a defect with the product? [speaker002:] no I just changed my mind about it [speaker001:] Can I get a name please [speaker002:] Sanya Afzal [speaker001:] Can I now get your account id and order id [speaker002:] Order ID: 1279677246 I do not have the account id handy [speaker001:] Can i get your email address and username then [speaker002:] sa416431@email.com Username: sa416431 [speaker001:] Okay thank you. Have you already received the product? [speaker002:] no i havent yet i wanted to cancel it before it ships [speaker001:] Okay, thats what I needed to know. I will go ahead and cancel and give you a refund. Would you like that refund in a gift card, check or back to credit card? [speaker002:] credit card please [speaker001:] To do a credit card i will need your account id, which you said you don't have? [speaker002:] yes gift card is fine [speaker001:] Can I please get your address. [speaker002:] 3747 Brushwick Dr Newark, CA 82411 [speaker001:] Thank you I will go ahead and send refund now. [speaker002:] thank you [speaker001:] Can I help you with anything else? [speaker002:] The amount should be $59 [speaker001:] I added 9 more dollars to it. [speaker002:] thank you thanks for your help [speaker001:] Is that all? [speaker002:] yes plese please [speaker001:] Have a great day. [speaker001:] Hi how may I help you today? [speaker002:] Hi, I need to change my shipping date Can I move it to next week? [speaker001:] I see. Have you already made the order? [speaker002:] Yes, my ID is 8953115982 [speaker001:] Thank you. May have your full name also please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you Allessandro. Hold just one minute please While I look into this. [speaker002:] No problem [speaker001:] The ID above, is that the order number? [speaker002:] Yes [speaker001:] Do you also have your account ID? [speaker002:] 9VBUGI3DJI [speaker001:] Thank you so much for verification. Let me check on the status of this order. [speaker002:] Thankyou [speaker001:] Do you know the current shipping status? [speaker002:] Shipping Status: In Transit [speaker001:] Seeing that the item is already in transit we are unable to make changes to the delivery date. [speaker002:] I see. Thankyou for your help anyway! [speaker001:] I am sorry about that. Is there anything else? [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi, I was wonderinf if you can tell me the statu of my refund? [speaker001:] Sure. Let me find out for you. Could I have your full name or account id? [speaker002:] Norman Bouchard [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] nb316614 nb316614@email.com 7568431155 order ID [speaker001:] Thank you According to the system, the refund is still in progress. It refund was initiated online. [speaker002:] ok, do you know howit is coming back to me? [speaker001:] Online [speaker002:] ah, ok, tahnks [speaker001:] Can I help you with anything else? [speaker002:] nope that was it [speaker001:] Have a good day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello [speaker001:] Hello [speaker002:] I wanted to buy some boots from your site, but the cart is not updating [speaker001:] Let me help you with that. Can you refresh the page and try to add the item to the cart again? [speaker002:] I am doing that Hmmm.... still doesn't seem to work [speaker001:] Can you log out and then log back in to your account and try to add the item to the cart again? [speaker002:] Okay, let me try that Ahh, I am able to add the boots to my cart now [speaker001:] That is great. Can I help you with anything else? [speaker002:] That is all today [speaker001:] Have a good day. [speaker001:] hello, how can i help you [speaker002:] Hi I'm having a problem adding things to my cart. can you help? [speaker001:] id be happy to help you with that. Okay first try to refresh the page and try to add something to the cart again [speaker002:] ok hold on no that didn't work [speaker001:] Okay now try to log out then back in then try it once more. [speaker002:] ok hold on hey that seemed to have worked! [speaker001:] great, glad to heaqr [speaker002:] I can add stuff to my cart now [speaker001:] do you need anymore help? [speaker002:] that's it thanks [speaker001:] Have a great day [speaker001:] Hi! [speaker002:] Hello. I have a shipping question. [speaker001:] How can I help you? sure, what's your question? hello? [speaker002:] The shipping on a pair of jeans I just bought was very high. [speaker001:] ok, sorry about that are you looking to have those shipping costs refunded to you? [speaker002:] yes [speaker001:] ok, may I have your name please to start? [speaker002:] Joyce Wu [speaker001:] Thanks, I'll also need your username, email address and order ID please. [speaker002:] jw676265 jw676265@email.com 3311811266 [speaker001:] Thanks for that info can you tell me the shipping status please? [speaker002:] It says out for delivery [speaker001:] Ok, the best I can do is refund $8 of the shipping cost for you. Is there anything else I can help you with today Ms. Wu? [speaker002:] Great. thank you [speaker001:] You're welcome, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I wanted to check on the status my premium subscription shopping service? [speaker001:] Certainly. May I have your full name or account ID? [speaker002:] 6AY8C1VBBR [speaker001:] Now to verify your identity, may I have your full name and order iD please? [speaker002:] Alessandro Phoenix 8334965625 [speaker001:] Thank you give me one moment to check your status. So you have an active subscription, your $55 fee is due today to renew, [speaker002:] Thank you, I will need to pay that then! [speaker001:] Give me one moment, I can generate you a link so you can always look up your account info. [speaker002:] Awesome [speaker001:] Is there anything else I can do for you today? [speaker002:] no that is it. Thank you! [speaker001:] You have a wonderful rest of your day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I cannot access my account because i lost my password [speaker001:] Ah, that happens to the best of us. I can set you up with a temporary password so that you can log back in and change it at your leisure I'll just need to get some details from you to verify your account [speaker002:] Okay that will be perfect [speaker001:] May I ask your full name and your username [speaker002:] Joyce Wu joycew52 [speaker001:] There we are, I see your account now [speaker002:] Ok, good [speaker001:] And, one last thing, may I ask either your PIN number or the answer you gave to a security question [speaker002:] Security Answer: Martinez [speaker001:] Okay, Ms Wu, the password bv5ytcu9367 should allow you to access your account, and you can change your password from there [speaker002:] Okay thank you very much [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] that is everything [speaker001:] Excellent. Have a great day [speaker001:] How can I help you? [speaker002:] I wanna change my account name cause the name is not spelled write. [speaker001:] I'm sorry about that. Can I have you name? [speaker002:] Alessandro Phoenix what else do you need? [speaker001:] That is all for now, please hold. To verify your identity I need the zip code, phone number, and email address [speaker002:] 507 219-2230 I do not have email [speaker001:] Okay do you have a pin number or username [speaker002:] 350061 alessandrop872 [speaker001:] Thank you. What is the correct spelling of your name? [speaker002:] Alessandro Phoenix Thank you [speaker001:] The spelling of your name has been updated What else can I do for you? [speaker002:] thats it [speaker001:] Okay, have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] I'm thinking of buying a few things and would like to know the price for overnight shipping. [speaker001:] Alright, I can look in to that for you. May I ask who I am speaking with today? [speaker002:] Norman Bouchard [speaker001:] Thanks Norman. Overnight shipping is based on weight. If the item is 5 pounds or less, it will be $39.99. 10 pounds or less is $54.99 and $69.99 for all other items. Also, it is an extra $10 for Hawaii and Alaska. [speaker002:] Oh, That's a little expensive. I'll think about it. [speaker001:] I understand. Was there anything else I could help you with today? [speaker002:] No, thank you [speaker001:] Thanks Norman, enjoy your day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I have a refund processing for $100 but need to add another item. [speaker001:] Okay. Why do you need the refund on your additional item? [speaker002:] Because the size is wrong. [speaker001:] Thanks! What is your full name? [speaker002:] Crystal Minh [speaker001:] May I also have your username, email address, and order ID so I can validate your purchase? [speaker002:] crystalminh133 crystalminh133@email.com Order ID: 1579413062 [speaker001:] Thank you. What is the other item you wanted to return? [speaker002:] Michael Kors jeans for $59 [speaker001:] How much did the jeans cost? [speaker002:] 59 [speaker001:] Okay. I have refunded your account a total of $159. Is there anything else I can help you with? [speaker002:] No, thanks you. [speaker001:] Okay. Have a wonderful day! [speaker001:] Hello, thank you for contacting AcmeBrand. How can I help today? [speaker002:] Hi. I need to check on my refund. [speaker001:] Sure, are you just needing to check the status of your refund? [speaker002:] yeah i just want to double check [speaker001:] Can I have your full name or account ID? [speaker002:] yeah it's Albert Sanders and I don't know my account id [speaker001:] Thank you Albert, I will also need your username, email address, and order ID. [speaker002:] ok, my username is alberts7, my email is alberts7@email.com and the order id is 7151164765 [speaker001:] I see here that your refund is in progress. It looks like you initiated this refund online so it will be refunded in that same manner. You should probably see it completed in 3-5 business days. [speaker002:] ok great thanks [speaker001:] Is there anything else I can help with today? [speaker002:] no that's it [speaker001:] Thank you and have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi I wanted to check on the status or an order I made It said that it was shipped out on March 3rd, over a month ago, but I never received it [speaker001:] Oh no I do apologize for this. May I have your full name or account id? [speaker002:] Crystal Minh [speaker001:] Thank you may I please have your username, email address, and Order ID? [speaker002:] UMTO46MKWB crystalm011@email.com 2362435005 [speaker001:] May I have your username please? [speaker002:] crystalm011 [speaker001:] Thank you Crystal and you stated about 30 days correct? [speaker002:] yes, over 30 days [speaker001:] I am going to place a new order with free overnight shipping. May I have your address please? [speaker002:] 0144 Primrose Ave Raleigh, WA 88278 [speaker001:] What was the item in the order? [speaker002:] its the Guess Jeans [speaker001:] I went ahead made the purchase, the order should arrive tomorrow. Is there anything else I may help you with today? [speaker002:] that's it thanks so much! [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi! How can I help you today? [speaker002:] Hi! I would like to upgrade to overnight shipping to expedite the shipping process so that I may receive my order by tomorrow morning before i leave for NYC at 7am. [speaker001:] Understandable! One moment please [speaker002:] waiting! Hi! You still there [speaker001:] Yes! I was just verifying some information. Can I please have your account ID? [speaker002:] My order is ID: 4635085628 [speaker001:] Thanks! I will need that later on but I also need either the Account ID or full name. Actually I will need both [speaker002:] Sorry, My name is Chloe Zhang and account ID is DK4E50PGJG [speaker001:] thanks! no problem. Has the item shipped yet? [speaker002:] Good to note that the shipping process is stating that my order has been received which is not the truth.Kindly verify about the shipping status [speaker001:] Or I should say, what is the shipping status. Ah, I see, one moment please [speaker002:] OK! [speaker001:] Order received just means that acmecorp has received the request not that is had been delivered. [speaker002:] I get you [speaker001:] Now to give you the appropriate shipping quote, what is your membership level? [speaker002:] Gold [speaker001:] That's a great service, the fee is free! I have successfully updated your account. Is there anything else you need today? [speaker002:] I urgently need my order before 8am tomorrow morning. Please help [speaker001:] It will be there before that time. [speaker002:] Please confirm the time in writing. [speaker001:] Sure, Shipping has been upgraded to overnight and will arrive around 7am tomorrow. Will that do? [speaker002:] Super. Just in case you might want to call me my number is 675-1840 Thank you so much [speaker001:] Great! Thank you for contacting acmecorp and have a good day! [speaker001:] Hi! I'm Crystal Minh [speaker002:] Hi! Thank you for contacting me today! How can I help you? [speaker001:] I seemed to have been charged for something I never bought? [speaker002:] Okay, Crystal! Let's get that figured out for you! Can I get your username, Email address, and Order ID please? [speaker001:] Sure. crystalminh838@email.com Username is crystalminh838 Order was 7813829201 [speaker002:] Okay I have that pulled up. Give me just one second here to look into this! Okay it does look like there was an error made by the company. Let me just get that credit processing! [speaker001:] Okay. [speaker002:] Okay Crystal! I was able to give you a credit on that error. Is there anything else I can help you with today? [speaker001:] Thanks! That's it. [speaker002:] We apologize for the error. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi! Each time I search for an item there are not results being returned. The search bar does not seem to work. [speaker001:] I sincerely apologize for the issue you are experiencing with our website. Can you please try logging out of your account and logging back in? [speaker002:] Sure! Hmm... I don't think that made a difference. [speaker001:] I apologize for the inconvenience, but can you please try clearing your browser's cookies? [speaker002:] Done! [speaker001:] Is the search still not working? [speaker002:] There are still 0 results being returned: [ [speaker001:] Can you please tell me what your original search term was? [speaker002:] Guess Jeans [speaker001:] Can you please try searching for "Prada Jeans" and see if that returns any results? [speaker002:] Yay! This worked. Thank you so much! [speaker001:] Have you tried searching for Guess Jeans again? [speaker002:] Yes. Things are working smoothly again. [speaker001:] I am glad we were able to resolve your issue. Thank you for your patience. Is there anything else I can help you with today? [speaker002:] No. Thank you so much! [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] hello how can i help you [speaker002:] Hi. My name is Joseph Banter. I need to check my order status, but I lost the phone I use for two-factor authentication. Can you help me? [speaker001:] sure. what is your email? [speaker002:] My email address is josephb7@email.com. [speaker001:] You shoul dhave gotten a code there to reset For best security practices, please follow these guidelines. Are you able to get in? [speaker002:] Yes. I received the email and code. Thank you. [speaker001:] can i help with antyhign else? [speaker001:] Hi! How can I help you today? [speaker002:] I wanted to check my order status, but I can't remember my password. [speaker001:] No problem, one moment please [speaker002:] Thank you. [speaker001:] Can I please have your full name or account ID? [speaker002:] My name is Alessandro Phoenix [speaker001:] Great What is the username? [speaker002:] My username is aphoenix695 [speaker001:] Awesome, I cannot find your password, but I can generate a new one. [speaker002:] Ok, thank you. [speaker001:] Can I please have your account PIN? [speaker002:] My pin is 896343 [speaker001:] Great, your new password is x2kqmy65bw [speaker002:] Thank you so much!! [speaker001:] No problem! Is there anything else you need help with today? [speaker002:] No, that's it! [speaker001:] Great! We appreciate your business at acmecorp, have a good day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Yes. I'm thinking of buying matching Calvin Klein shirts for my daughters. Can you tell me more about them. In particular, can I get both small and large? [speaker001:] Yes I would be happy to answer. You are asking about the shirt sizes correct? [speaker002:] Yes. [speaker001:] These shirts do come in a variety of different sizes so you are able to get in both sizes. Do you have anymore questions? [speaker002:] Not today. Just happy I found something they will both like and it fits! [speaker001:] Great. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello. How can i help you today? [speaker002:] I'm wondering what it would cost to have my item gift wrapped [speaker001:] Let's find out together! Okay It looks like it's a fee of $4.99 per item [speaker002:] What if I have them all wrapped together? [speaker001:] Unfortunately its still $4.99 per item purchased [speaker002:] Ok, thanks for checking That's all I needed today. Have a good day [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hello, thank you for contacting us today! [speaker002:] Hello! I need some help please. I just need to know when I'll be receiving a refund. [speaker001:] Not a problem I'm sure I can help with this. Can I have your first and last name please? [speaker002:] Rodriguez Domingo [speaker001:] Alright, and we're checking on a refund correct? [speaker002:] Yes, on a pair of jeans. [speaker001:] Can I have your Username, Email and Order ID please? [speaker002:] rodriguezdomingo305, rodriguezdomingo305@email.com & 7362952066 [speaker001:] Thanks so much. The current status of the refund is in progress. It can take a few days for this to process. The refund was initiated online. Were there any more questions you had about the refund? [speaker002:] Will it just automatically be applied back to my debit card? [speaker001:] Yes, the refund will be applied to the card you have stored in your account. [speaker002:] Thank you so much for all of your help! [speaker001:] Not a problem, was there anything else you needed Rodriguez? [speaker002:] Nope, that was it. Thank you! [speaker001:] No problem, Thanks for shopping with us, Have a great day! [speaker001:] Hello, how can I help you [speaker002:] Hello, I want to check on my order. How can I do that? I think the payment method is wrong. [speaker001:] Okay, You want to check to see if its wrong? [speaker002:] Yes please! [speaker001:] Are you also trying to change it? [speaker002:] No, I just want to check to make sure it's correct. Hello? [speaker001:] Can I get a name please. [speaker002:] Crystal Minh [speaker001:] Okay I found your account I need to verify indentiy now, can I get your account id and order id [speaker002:] Account ID: 5VOJA2OADX Order ID: 6594986814 [speaker001:] Thank you. What payment method did you use initially? [speaker002:] I used PayPal. What is the method on the order that you see? [speaker001:] It does not show me that information. Why do you believe paypal is the wrong one? Would you prefer credit card? or debit card? [speaker002:] Did the order go through correctly? I wanted to pay with PayPal. [speaker001:] Yes, it went through. Can I get the shipping status of your order? [speaker002:] It says that it is delivered. I think that's all the information that I needed. [speaker001:] Okay, Then it went through perfectly fine do you need anything else? [speaker002:] Nope. Thank you! [speaker001:] Great have a great day [speaker001:] Hello [speaker002:] Hi I need to find how much I owe for my subscription. [speaker001:] When is your subscription due? [speaker002:] I don't know I was hopin would could help with that [speaker001:] Give me your full name or account id [speaker002:] David Williams [speaker001:] I need your account id and order id. I need your account id and order id For your identity verification [speaker002:] MS0YD3LJIP [speaker001:] Your order id? You need to reply fast [speaker002:] you said account or order you aren't a very friendly agent 7404600467 [speaker001:] Account id and order id. I asked for both [speaker002:] Well in California we consider And to be OR so..... [speaker001:] Identity verified. I will check your subscription status now [speaker002:] I also shouldn't have to provide an order ID just to find out my subscription information [speaker001:] Your due date is tomorrow and your due amount is $49 [speaker002:] this is a lot of run around to give you my money [speaker001:] I can't just give you the details of your sub. I m,ust confirm your identity first. That's why I asked for your order id [speaker002:] ok [speaker001:] you can use the link I sent to you to login to your account Now that you know your due amount [speaker002:] ok thank you [speaker001:] IS there any other thing I can do for you? [speaker002:] no that is it [speaker001:] Have a nice day! [speaker001:] Hello! How can I help you today? [speaker002:] check on shipping status [speaker001:] Sure. I can help you with finding information about your shipping status. [speaker002:] ive been waiting for 9 days [speaker001:] I'm sorry to hear that. Can I have your full name or account ID please [speaker002:] 1I94GDCKIK [speaker001:] Ok. I have your account pulled up. Now I need your full name and order ID [speaker002:] Norman Bouchard 3893105891 [speaker001:] Thank you Norman! I also need your email address and user name [speaker002:] nb589561@email.com nb589561 [speaker001:] Ok, lets try to find out where your package is. It has been shipped, andd should be arriving shortly. Is there anything else I can help you with today? [speaker002:] no [speaker001:] Ok. I hope you have a great day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi I want to buy this Michael kors jacket. How do I wash it? [speaker001:] I'll happily try to provide you with that information. One moment please. Alright I found the information you requested.You can go ahead and wash the jacket in a regular washing machine. The fabric is high quality and sturdy enough that it wold tear ot run down from the cycles. We do suggest you dry on low heat to avoid it shrinking however. [speaker002:] Oh wow! That seems very simple. Thank you for the information [speaker001:] No problem! Was there anything else I could help you with today? [speaker002:] NO thank you [speaker001:] Thank's for shopping with us, have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi! I need more information on these Calvin Klein boots on your website [speaker001:] Sure. I can help. What did you need to know? [speaker002:] How is the width of the shoe? Is it regular or wide? I have a big wide foot [speaker001:] OK. Let me check. [speaker002:] I look like a clown when I walk though the door with these feet [speaker001:] LOL. We have a great variety of boots, regular and extra Just so you know, we tend on the wider side, 16 inch We should have a wide shoe to fit your needs. If you are not satisfied, we have free returns. [speaker002:] That's great! Let me get on this computer and order all your wide shoes. I tired of squeezing these corns into my shoes [speaker001:] Haha. Sounds like a plan! Anything else I can help with? [speaker002:] No thank you. Have a great day [speaker001:] You too! [speaker001:] good afternoon. [speaker002:] Hi. Are there any medium sized shirts available? [speaker001:] how can i help you? Let me check on that Did you check the website for availability of medium shirts? [speaker002:] Yes. It was not specified. I would like the Guess brand shirt in medium for $99. My name is Joseph Banter. [speaker001:] If Medium was not specified on the sight, unfortunately that means they are currently out of stock [speaker002:] Ok. Thank you for your help. [speaker001:] However stock if refilled the second week of every month you can check back then for availbility [speaker002:] Ok. Can I place an advanced order? [speaker001:] We cannot accept pre orders unfortunately [speaker002:] Ok. I will check back the second week of the month. Thank you. [speaker001:] Is there anything else I can help you with [speaker002:] No that was all for today. [speaker001:] thank you so much, Mr. Baxter. Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] HI! I was browsing and trying to make a purchase but the website is running extremely slow. It is actually unusable at this speed. I was hoping you would know what's going on [speaker001:] Glad to help. May I have your name please? [speaker002:] Chloe Zhang [speaker001:] thanks Chloe. I will write up a report about the slow speeds for the Website Team to fix. [speaker002:] Thanks [speaker001:] You may try logging out and logging back in your account to see if it helps. [speaker002:] Oh okay Let me see No. That did not help. Its still running very slow [speaker001:] Next you may try visiting another website first to see if it is the same. [speaker002:] I did that. This site in particular is slow today [speaker001:] Got it. Did you try closing all the other tabs on your broswer? [speaker002:] Let me try that [speaker001:] and also other programs that may be running. too many programs running at the same time can cause a slowdown. [speaker002:] I see. That helped. Thank you [speaker001:] Great, is there anything else that I can help you with? Hello, are you there? [speaker002:] Yes Thats all. Thank you [speaker001:] Have a nice day! [speaker001:] Hi, how are you doing? [speaker002:] Know status of order and why extra fee added? [speaker001:] I can look into that for you, what is your name. [speaker002:] 9d1b-1e4a Chloe Zhang [speaker001:] Thank you, also what is your account ID and order ID [speaker002:] NMSFFFXPAV Order ID: 2670797180 [speaker001:] And what is your membership level? [speaker002:] Silver [speaker001:] Great, thank you for being such a loyal customer! Let me get that fee removed for you, one moment please. What was the amount of the fee? [speaker002:] $20 Thank you, I still loyal always [speaker001:] I have gone ahead and removed that $20 fee for you. Is there anything else I can help you with? [speaker002:] No that's it Later [speaker001:] Ok well you have a wonderful day [speaker001:] Hello, how can I help you today? [speaker002:] HI, i need to return Tommy Hilfiger Boots i bought because they are the wrong size [speaker001:] I see, I am sorry to hear that. Let's see what we can do to make this right. May I have your full name or Account ID please? [speaker002:] Norman Bouchard [speaker001:] Now to validate the purchase, may I have your username, email address and Order ID? [speaker002:] Email Address: nbouchard754@email.com Username: nbouchard754 Order ID: 2465263722 [speaker001:] Thank you for that. Do you know your membership level off hand? [speaker002:] Guest [speaker001:] I see, did you purchase this within 30 days ago? [speaker002:] yes [speaker001:] Excellent then we can get this returned. [speaker002:] Great thank you [speaker001:] I am going to print out a shipping label for you but I will need your full address [speaker002:] 8968 Lincoln Ave Baltimore, CA 40525 [speaker001:] Finally one last question. How would like to return this item. By mail, in store or at a drop off center? [speaker002:] In store please [speaker001:] Fantastic and you are all set, you should have the shipping label off the email just sent and you are good to go. [speaker002:] Thank you so much [speaker001:] Is there anything else I can help you with today? [speaker002:] no that is it [speaker001:] Thank you and you have a wonderful rest of your day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] yes i would like to get a refund because i know longer what the item i bought [speaker001:] I'm sorry your not happy with the product. Could you provide me with your name or account ID please? [speaker002:] Albert Sanders and my account id is ML3OF5NJDB [speaker001:] Thank you. Was there something wrong with the product? Maybe a wrong color, stain or incorrect size? [speaker002:] just changed my mind [speaker001:] Okay, no problem. Can you verify your username, email address and the order ID for the product? [speaker002:] yes my username is albertsanders152, my email address is albertsanders152@email.com and the order id 3640199267 [speaker001:] Thank you. Would you like your refund by gift card, added to your account, paper check or your credit card on file? [speaker002:] credit car on file, please [speaker001:] Okay and what is the product and price for the refund? [speaker002:] guess boots and $64 [speaker001:] I've made the refund to your credit card on file to use in the amount of $64 for the Guess boots. Is there anything else I can help you with? [speaker002:] that will be all [speaker001:] Great! Enjoy your day! [speaker001:] Hello. What can I help you with today? [speaker002:] Hi, just one quick question When does the annual sale end? [speaker001:] Let me find out for you. One moment please. The annual sale is scheduled for Jan 21st to Jan 31st. If you subscribe to our news letter it will keep you updated when it's sale time. [speaker002:] Okay, that was all I needed. Thanks [speaker001:] You are welcome. Have a wonderful day! [speaker001:] Hi [speaker002:] HI how can I help you? [speaker001:] I need your help I am so stupid I can't remember my password I can't get into my account can you please help? [speaker002:] Oh no worries at all. Can I have your name [speaker001:] David Williams [speaker002:] And your username? [speaker001:] dwilliams54 [speaker002:] I cannot get your password, but I can generate a new onw. [speaker001:] that's fine [speaker002:] 03zfg2y6y9yy [speaker001:] I am trying that right now [speaker002:] Here is your new password [speaker001:] This is great! I can log into my account now Thanks so much! I appreciate your help That's all I needed [speaker002:] Have a good day [speaker001:] Hello [speaker002:] Hello, how may I help you? [speaker001:] I would like a refund on my Michael Kors jacket that I bought for $69. [speaker002:] Okay, is there any reason you need to return it? [speaker001:] I just don't like the item and found something else I am considering [speaker002:] Okay, sure. Can I have your name please? [speaker001:] My name is Chloe Zhang [speaker002:] Thank you Chloe, may I have your username, email address, and order ID? [speaker001:] My username is czhang21 My email is czhang21@email.com My order id is 0260421628 [speaker002:] Thank you. How would you like your refund method? [speaker001:] I would like to have it returned to my credit card [speaker002:] May I have your account ID please? [speaker001:] My account id is HIKLLOULR9 [speaker002:] I've started the refund process for the item. You can drop it off at a return center later, at your convenience. Is there anything else you need? [speaker001:] Okay, I will drop it off at a return center Thank you for the prompt service! I have nothing else [speaker002:] You're welcome, enjoy the rest of your day! [speaker001:] good afternoon, how can I help you? [speaker002:] YES I would like to know more about a product because i thinking about buying it. [speaker001:] Sure, What product do you want to know about? [speaker002:] shirt large Calvin Klein [speaker001:] Ok and what would you like to know about the shirts? In addition to this, you can tell me your name [speaker002:] Sanya Afzal plane shirt [speaker001:] Okay Miss Sanya, what characteristics do you want to know about the shirt? Miss Sanya are you there? [speaker002:] plain plain only with CK print [speaker001:] Ok I understand, there are those models in the store, but you want to know something about the manufacture of the shirts or their general specifications [speaker002:] no thanks thank you for the time [speaker001:] If you have any questions about how they are washed, their measurements or manufacturing materials, something like that. [speaker002:] no thank you [speaker001:] Ok, so it was a pleasure solving your doubts have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] Hi, I want to check on my order status. There appears to be an extra fee that was added for no apparent reason? Can you help me? [speaker001:] Yes, what is your username? [speaker002:] I don't have my username on me, can I give you other information? [speaker001:] Yes, what is your full name? [speaker002:] Chloe Zhang [speaker001:] Are you a gold or silver member? [speaker002:] Bronze member [speaker001:] Unfortunately, I can only remove the fee for gold or silver members. There was a price surge recently and there is nothing else I can do about it. I do apologize. [speaker002:] Interesting. Wish I would have known that before the purchase. [speaker001:] I am sorry. Is there anything else I can help you with? [speaker002:] Nope, that's all I guess [speaker001:] Have a nice day. [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] hi i think the status of my deliver time is wrong [speaker001:] I can look into this for you. Can I have your full name or account ID please? [speaker002:] Chloe Zhang [speaker001:] Thanks Chloe can I have your account ID and order ID please? [speaker002:] EJAGKUE5NX 6199059098 [speaker001:] What is the current shipping status of your order? [speaker002:] it says in transit i think the delivery time is wrong though [speaker001:] It does not look like this is actually a valid error. At this point in time, I will not be able make a change to your delivery time as the order is already in transit. Is there anything else I can help you with today? [speaker002:] when is the order expected to come [speaker001:] It is scheduled to deliver in the morning. [speaker002:] ok sounds good thanks all i needed [speaker001:] Thank you, have a great day! [speaker001:] can you tell me the membership levels? [speaker002:] Hi how can I help you Yes just one moment [speaker001:] I am thinking of buying stuff so tell me the membership levels [speaker002:] All members area invited to the annual holiday extravaganza with open bar and free flights from anywhere in the US Bronze members save on shipping fees and promo codes. Silver members get all the previous perks, can have agents make purchases on their behalf and can cancel orders at any time. Gold members get unlimited refunds and will always be given the benefit of the doubt in transactions. [speaker001:] Okay great [speaker002:] Anything else today? [speaker001:] no [speaker002:] Have a nice day [speaker001:] Hi how can I help you [speaker002:] I wanted to check and see in my premium subscription contains free international shipping. [speaker001:] What is your membership level? [speaker002:] Bronze [speaker001:] Just one moment Actually, we do not ship out of the US [speaker002:] ok thank you [speaker001:] Anything else? [speaker002:] no that is all. Thank you [speaker001:] Have a nice day [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] Hello, I am upset that an item I have been wanting is out of stock [speaker001:] I can look that up for you. May I get your name please? [speaker002:] Chloe Zhang [speaker001:] Ms. Zhang, what product were you looking for? [speaker002:] The Guess boots [speaker001:] One moment please. Was there a particular size that wasn't in stock or was it the whole line of boots? [speaker002:] It was the whole line of boot [speaker001:] okay. I'm going to send a message to our purchasing department letting them know the problem. [speaker002:] Thank you [speaker001:] They're usually very good about that and they should be back in stock very soon. [speaker002:] Ok great [speaker001:] Is there anything else you'd like help with today? [speaker002:] That is all [speaker001:] Have a great day and thanks for shopping with Acme! [speaker001:] Hello, how can I help? [speaker002:] Hello there I would like to dispute my bill I was charged twice [speaker001:] Okay, may I have your full name? I will also need your account ID and order ID Hello? [speaker002:] yes my name is Joyce Wu my account id is Q0SJI0CA8L Order ID: 4342802764 [speaker001:] Thank you, what is your membership level? [speaker002:] I'm a gold member [speaker001:] Excellent, and how much extra were you billed? We will credit you right away. [speaker002:] i was billed twice for 49$ when i only bought the one item for 49$ [speaker001:] Okay, I have refunded the $49. Is there anything else you need help with? [speaker002:] that's it, thanks for the help! [speaker001:] Thank you and have a nice day. [speaker001:] Hello, how can I help you? [speaker002:] Hello, I would like to return a Calvin Klein jacket as it is the wrong color [speaker001:] Okay, can I have your name? [speaker002:] Joseph Banter [speaker001:] Can I have your account ID and order ID? [speaker002:] My order id is 1724137070 [speaker001:] and the account ID? [speaker002:] GKLMU8709L [speaker001:] What is your membership status? [speaker002:] Silver [speaker001:] When was the purchase made? [speaker002:] 2019-10-02 [speaker001:] Do you still have the receipt? [speaker002:] Yes I do [speaker001:] Or the orginal packaging? Ok great I just need your address for a return label [speaker002:] 6184 Kennedy St San Lima, MI 99918 [speaker001:] Did you want to do the return in store, by mail, or drop off center? [speaker002:] Mail is fine [speaker001:] Okay great. Okay you can print off the label and return the package to get your refund, [speaker002:] Ok great thanks [speaker001:] Is there anything else I can help you with? [speaker002:] that is all [speaker001:] Okay, have a good day. [speaker001:] Hello, Thank you for contacting us today. How may I help you? [speaker002:] Hi I am going on vacation and will not be home to accept my package. I need to change the delivery time. Thanks [speaker001:] Sure thing, Can I have your First and Last name please? [speaker002:] certainly: Chloe Zhang [speaker001:] Thank you very much, to pull up the order I'll also need your Account ID and Order ID please. [speaker002:] ID: SGVJRNECNG Order: 0894601184 [speaker001:] Thank you, can I also have your Email and Username please? [speaker002:] are you sure you need that being that I already verified who I am with my account and order information? [speaker001:] Yes, The last things are just to verify the order itself so we can go ahead and change the shipping date. [speaker002:] Ok email: zhang2020@gmail.com and username: zhang2020 [speaker001:] Thanks so much and sorry I need to ask for so much extra information. It's just for safety reasons. One last question. On your dashboard there should be a shipping status displayed. I believe it is on the bottom left. Could you tell me what that says [speaker002:] in transit [speaker001:] Perfect, thanks so much. When would you like your delivery rescheduled to? [speaker002:] 7 day please [speaker001:] Alright would 3302020 be alright with you? [speaker002:] perfect thank you thanks [speaker001:] Alright all set, Is there anythign else I can help you with? [speaker002:] no you have covered it have a great day! [speaker001:] You too! [speaker001:] How do I remove the paint stain from the shoe? [speaker002:] I can help you with that. Can you tell me what kind of shoe it is, please? [speaker001:] boots [speaker002:] I'm sorry, I didn't get your name...? [speaker001:] Chloe Zhang [speaker002:] Great. Okay, Chloe, first, you want to brush off any excess paint with a coarse brush or old toothbrush... Next, apply a soapy mixture to the stain until in softens up, and then you can scrape it off... If those steps don't help, you can rub a detergent solution directly onto the boot. And as a last resort, try nail polish remover. [speaker001:] Thanks for the info. [speaker002:] You're welcome, Chloe! Can I help you with anything else? [speaker001:] no [speaker002:] Alright. Have a great day! Goodbye. [speaker001:] Hi! how can i help you today [speaker002:] Hello. I want a refund [speaker001:] Sure what for? [speaker002:] Just made the wrong choice they were michael kohrs boots [speaker001:] okay! let me check what is ypur name please? [speaker002:] Joyce Wu [speaker001:] what is your username, email address and order id? [speaker002:] joycew91@email.com joycew91 Order ID: 2524710805 [speaker001:] Thanks what is your refudn method of choice? [speaker002:] debit card [speaker001:] i can do credit card [speaker002:] okay [speaker001:] what is your aaccount id [speaker002:] Account ID: G8OZJJWJCG [speaker001:] What was the price of the item? [speaker002:] 59 [speaker001:] Do you need help with anything else? [speaker001:] Hello, how may I help you? [speaker002:] Hello I would like to purchase something on the website but my credit card keeps getting rejected when I go to purchase [speaker001:] Okay, can you try to re-enter the card information? [speaker002:] I have tried that [speaker001:] Can you try to log out and log back in? It might work after that. [speaker002:] That did not work either [speaker001:] Can you check the expiration date on the card? Maybe it might be too old. [speaker002:] Ok, I think that actually might be the problem [speaker001:] Okay, glad to see we found what was wrong. A new card will work fine. Is there anything else you need today? [speaker002:] That is all I needed thanks [speaker001:] You're welcome, have a nice day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I want to return an item because it is the wrong color. [speaker001:] Oh, I'm sorry to hear that. But we can probably get this sorted out If I may gather some information from you, I'll take a look at your account and see how we can get this fixed may I ask your full name, username, email address, and order ID and your membership level, if you please [speaker002:] Name: Joseph Banter, Username: jbanter3, Email Address: jbanter3@email.com, Order ID: 2718037812 [speaker001:] okay, I can see your purchase details now [speaker002:] Product: Jacket Brand: Calvin Klein Amount: $54 [speaker001:] so if you're a guest member with us, I can process any returns as long as they were either placed in the last 30 days, or if you have your receipt, or the item is in its original packaging do any one of those apply to your order? [speaker002:] I am a silver member, Purchase Date: 2019-12-02 [speaker001:] Ah, that's good to hear. Since you are a valued silver member, I can take returns up to six months past, so you're still in great shape Would you like to return the item in store, at a drop-off center, or by mail [speaker002:] By mail [speaker001:] Okay, I can send you a shipping label that you can use to just send that right back to us. May I just ask your address? [speaker002:] 3424 Circle Drive Monterey, CA 62231 [speaker001:] Okay, you're all set I'll send that shipping label out to you right away, and then you can just send the package off at your convenience [speaker002:] Okay [speaker001:] The refund will be on its way as well. [speaker002:] okay [speaker001:] Is there anything else I can help you with today? [speaker002:] No [speaker001:] Okay, have a great day, Mr. Banter [speaker001:] Welcome to customer service unit [speaker002:] I would like to know how often should I wash this jacket by Tommy Hilfiger. [speaker001:] You bought the jacket recently? [speaker002:] Yes [speaker001:] Washing it depends on how often you wear it. If you wear it regularly, then it should be washed twice a season. If you don't wear it often then once a season is enough [speaker002:] Thanks for the info. [speaker001:] Would that be all for today? [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hello my name is Crustal Minh and I want information concerning the return policy. [speaker001:] Sure! What would you like to know? In general, the return policy depends on what membership level you have. What is yours? [speaker002:] Mine is a silver membership [speaker001:] As a silver member, you can make returns for any purchases you have made in the last 6 months. [speaker002:] Ok I see, thanks for the info it will come in handy in the next days I am considering buying some items but wanted to know the policies first [speaker001:] Smart! Is there anything else you need? [speaker002:] no not really that would be all [speaker001:] Okay. Have a wonderful day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I would like to cancel a subscription. [speaker001:] Ok, you will still be responsible for the billing for the remainder of this month and will still recieve subscription services until the cancellation goes into effect. Would you still like to cancel now? [speaker002:] I want to cancel still then I am thinking of buying things with my cancellation [speaker001:] OK, is there anything else I can assist you with? [speaker002:] Nothing more Thanks for helping with my cancellation [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] I want to get a show, but would like to know how long Should I expect it to be all good till it begins to wear in [speaker001:] You mean a boot? [speaker002:] yes please [speaker001:] Our boots are a bit easier to break in than others, it takes about 40-60 hours of wear. We also recommend not to wear a new pair for more than 2-3 hours a day, though so it should only take a few weeks. Is there anything else I can help you with? [speaker002:] Okay. thanks for the information That's all [speaker001:] Then have a nice day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi when does the annual sale end [speaker001:] I'd be happy to find that information for you, but first could I have your nam? I'm sorry, your name please? [speaker002:] Sanya Afzal [speaker001:] Give me one moment, Sanya, while I find the date for you. Our annual sale is usually during the last week of January and ended on January 31. I'm sorry if you missed the sale this time around, but if you sign up for our newsletter, you can be reminded of all our promotional start and end dates. [speaker002:] Ok thanks. I don't want to sign up now [speaker001:] That's fine. Is there anything else I can help you with today? [speaker002:] that's all [speaker001:] Great! I hope you enjoy the rest of your day. [speaker001:] hello? is anyone there? [speaker002:] Hi! How may I help you? [speaker001:] I would like to change the address on my account because I realize the wrong number is on there [speaker002:] Alright, may I have your full name, zip code, email and Order ID to verify? [speaker001:] Rodriguez Domingo 44071 rodriguezdomingo806@email.com 1904549381 [speaker002:] What would you like the address changed to? [speaker001:] 1462 [speaker002:] Could you give me the full address? [speaker001:] it should be 1462 Lexington Ave Brighton, NY 44071 [speaker002:] Thank you! It has been fixed. Anything else today? [speaker001:] That was it. [speaker002:] Have a good one! [speaker001:] Hi, this is Adam from ACME. How may I assist you today? [speaker002:] Hi Adam. I've been trying to place an order but your site is running annoying slow. [speaker001:] I'm sorry to hear that. Have you tried going to another website to see if the problem exists there as well? [speaker002:] yes they are working normally, it's just your site [speaker001:] Okay, let me write a report to our Website Team to look into it. [speaker002:] ok [speaker001:] All right. Can you please try logging out and then back into your account. That may do the trick. [speaker002:] sure give me a second ok, i think that may have helped a little. [speaker001:] That's great to hear. Is there anything else you need help with? [speaker002:] no that's it [speaker001:] Okay. If you have anymore trouble, please feel free to contact us again. Once more, our website team will look at solving this issue. Have a nice day and thank you for being an ACME customer. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I want to know when my annual subscription fee is due My name is Joseph Banter Account ID: SS68H8TXK5 [speaker001:] Okay, Joseph. Let's look at your subscription fee due date. I need your order ID. [speaker002:] Order ID: 6238541609 [speaker001:] Your payment is due three days from now. [speaker002:] Oh okay, I will pay it later then. [speaker001:] Here is a link to your account login page so you can view your information when needed. [speaker002:] Great, thank you [speaker001:] Will that be all? [speaker002:] Yes, that's all. Thank you for helping me [speaker001:] No problem, have a great day. [speaker001:] Hi, how can I help you? [speaker002:] I wanted to know status of my subscriptions [speaker001:] Sure, can I have your name? [speaker002:] I just check and it said it was removed Norman Bouchard [speaker001:] You checked and your account said it was not active? Or did you get an email? [speaker002:] Heard from wife I was removed [speaker001:] I think your wife is mistaken. I can see on my end that yoru account is fine. [speaker002:] Ok I knew she was cuckoo [speaker001:] There is nothing to worry about. lol [speaker002:] Thank you for double checking That's all I needed to know [speaker001:] No problem Have a good day [speaker001:] Hello, how can I help you today? [speaker002:] I want to check shipping status of my order. [speaker001:] Okay, and why would you like to do this? [speaker002:] I got an email about it that my address was changed? [speaker001:] Ahh okay, can I have your full name? [speaker002:] I want to know if its fraud Chloe Zhang [speaker001:] And your account and order ID's? [speaker002:] QQPO1YZ7DS,5869856915 [speaker001:] And your username and email? [speaker002:] chloez26,chloez26@email.com [speaker001:] Okay and you want to know if the email is accurate and someone changed the address of your order? [speaker002:] yes [speaker001:] Okay, it seems we did send that email, but your address wasn't actually changed, just a backend error. [speaker002:] ok [speaker001:] Is there anything else I can do for you today? [speaker002:] no [speaker001:] Well then have a nice day! [speaker001:] I would like to check on my delivery, so far I have been waiting for five days. [speaker002:] I'm glad to assist you with that! May I ask for your Full Name or Account ID, please? [speaker001:] Chloe Zhang PSUSXTIENS the order id was also 1469339006 if that helps [speaker002:] Thank you so much, Chloe. One moment while I pull up your Order. May I please ask for your Username and Email Address? [speaker001:] czhang16 czhang16@email.com [speaker002:] Chloe, what is the shipping status of your order, please? [speaker001:] it says its been shipped [speaker002:] Hmmm, does it perhaps say "In Transit" or "Out For Delivery"? [speaker001:] in transit [speaker002:] Thank you, Chloe. Did you receive an email from the company indicating that there was an issue with your shipment? [speaker001:] I have not [speaker002:] Thank you, Chloe. Because your item has already been shipped and is in transit, we are unable to upgrade it to a faster shipping method, and your order should likely arrive today or tomorrow. I apologize for the wait. Is there anything more that I may assist you with today? [speaker001:] No that was all I needed [speaker002:] Thank you for your patience and have a great day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] when does the fall collection drop? i am thinking about buying stuff [speaker001:] I'd be happy to find that information for you, but first could I have your name? [speaker002:] David Williams [speaker001:] David, give me one moment while I find our fall collection info for you. [speaker002:] ok [speaker001:] Our seasonal collects start on the 3rd day of the month for each seasons. For fall, it would start on October 3rd. [speaker002:] ok thank you [speaker001:] You're welcome. Is there anything else I can help you with? [speaker002:] that is all [speaker001:] Alright, have a great day! [speaker001:] welcome! How can I help you? [speaker002:] Hello, I would like to know when my annual fee is due for my premium subscription membership [speaker001:] certainly,can I have your name please? [speaker002:] Crystal Minh [speaker001:] thanks. Next, I need you account and Order ID [speaker002:] 28UNSAYWAV, 6492835152 [speaker001:] Your account is due tomorrow. [speaker002:] Ok great thanks [speaker001:] is there anything else? [speaker002:] That is all [speaker001:] have a nice day! [speaker001:] Hello, how can i help you today [speaker002:] Hey I am considering buying the Calvin Klein jeans but I have a question about care of the jeans can you assist [speaker001:] Of course, what do you need to know. Do not wash them too often they are designed for a wash about once a weak and prefeablly you should hang try them so they do not shrink or fade though a normal dryer can work [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I would like to purchase something on the site but my credit card keeps coming back as rejected [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. [speaker002:] Thank you [speaker001:] Can you please go back to the checkout page and try entering your credit card information again? [speaker002:] I have tried that a few times [speaker001:] I apologize for the inconvenience. Can you please try logging out of your account and logging back in? [speaker002:] Thank you that seemed to work [speaker001:] Great. I am glad that we were able to resolve your issue. Thank you for your patience. Is there anything else I can help you with today? [speaker002:] That is all [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I would like to change my shipping order. I ordered the wrong item by accident. [speaker001:] Did you notice that you ordered the wrong item or did that come in an email? [speaker002:] I noticed it [speaker001:] Alright can I have your full name to pull up the account. [speaker002:] Chloe Zhang [speaker001:] And what is the shipping status currently? [speaker002:] order received [speaker001:] I also need your username, email and order id to go ahead with this. [speaker002:] czhang40 czhang40@email.com 1628578704 [speaker001:] Great I was able to verify the purchase. I have put in that to have the order changed. [speaker002:] OK. Great. [speaker001:] Was there anything else I can help with? [speaker002:] No, thank you [speaker001:] have a great day [speaker001:] Hello! How can I help you today? [speaker002:] Yes i'm trying to place an order on your website and i can't because my credit card keeps getting rejected. Trying to figure out whats going on [speaker001:] Are you still there? [speaker002:] yes [speaker001:] Sure I can help you with that. Can you refresh the page and try typing it in again please. [speaker002:] okay i'll give that a try, one sec no its still not working [speaker001:] Can you try logging out and back in and trying again please [speaker002:] okay, one sec okay that seemed to work thank you [speaker001:] Oh good! I'm glad it worked. Is there anything else I can help you with today? [speaker002:] no that was all [speaker001:] I hope you have a great day! [speaker001:] Hello. Thanks for contacting the customer support team, how may I help you today? [speaker002:] Hi! I was looking at buying a few items and I was hoping you could help me with some information I wanted to know when the annual sale begins [speaker001:] I'm happy to look that up for you. Can I please get your name? [speaker002:] David Williams [speaker001:] David, the annual sale occurs during the last week of January. This year it ran from 123 131. [speaker002:] Oh I see [speaker001:] You can always stay up to date on our sales by subscribing to our newsletter. Is there anything else that I can help with today? [speaker002:] Thats all. Thanks for the information [speaker001:] We appreciate you shopping with Acme, have a tremendous day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi,I bought the Michael Kors boots, the $74 ones and I have managed to get paint on them Do you have any tips to get it off please? [speaker001:] Sure, give me one second please. Please use the following steps to remove paint stain from your Michael Kors boots: 1] Clean off the excess paint using a brush or a similar tool. 2] Use a coarse brush of a toothbrush to scrape off the dried paint as much as possible. [speaker002:] So dont use water or a thinner then? [speaker001:] 3] Apply a bit of soapy water to the stain. Yes, you use water to thin out the stain. 4] After the stain is softened, scrape it off. 5] Rub the remaining stain with detergent solution and, finally, use nail polish remover on the stain. This should remove the stain on your boots completely. Is there anything else I can help you with today? [speaker002:] Wow that's great thanks. I would never have thought of nail polish remover you are so smart! [speaker001:] I am just reading from a script. Is there anything else I can help you with today? [speaker002:] LOL thanks for everything. Nothing else today. Bye [speaker001:] Thank you. Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] I am trying to figure out why my subscription was removed because I wanted to keep it [speaker001:] Ah, no problem. Can I please have your full name or account ID? [speaker002:] Joseph Banter [speaker001:] How did you find out about this issue? [speaker002:] I had logged into my account and noticed it said my premium was not active [speaker001:] You didnt recieve an email or see news or anything? [speaker002:] No, I just noticed it in my account once I logged in [speaker001:] Got it. I have reactivated the service! Does it show as operational over there on your end? [speaker002:] yes now it does, thank you [speaker001:] Great, is there anything else i can do for you today? [speaker002:] no that was all thank yuo you* [speaker001:] No problem, you have a good day now! [speaker001:] Hi how can I help you today? [speaker002:] yes i trying to get information on the status of my premium subsription [speaker001:] Sure. Can I have your name please? [speaker002:] sure, its Alessandro [speaker001:] What specifically can I help you with in regards to the subscription? [speaker002:] is it active or not and if its not how much do i need to pay to get it back active [speaker001:] Can I have your full name, Account ID, and Order ID? Ill be happy to look into it for you. [speaker002:] Alessandro Phoenix,account id is LUWG2CB4B2 and the order id is 7114570511 [speaker001:] Thank you Allesandro. Hold one moment while I pull this info up. [speaker002:] ok [speaker001:] I am showing that your subscription is active. Payment was made yesterday for $55. [speaker002:] hmm okay maybe my spouse paid on it yesterday. thank you so im good to go? [speaker001:] Ill send you a link to sign in and from there you can check the status. But you are good to go. [speaker002:] ok, great! [speaker001:] Is there anything else I can help you with? [speaker002:] no, thats it [speaker001:] Great. Have a nice day. [speaker001:] Hello, how may I help you? [speaker002:] I wanna check my account but I forgot my password [speaker001:] Okay, I can help you recover your password. Could I have your full name, please? [speaker002:] Chloe Zhang [speaker001:] Hi, Chloe. Do you know your username? [speaker002:] no [speaker001:] Okay, we'll recover that too. I'll need 2 of the following, your Zip Code, Phone Number, andor Email address [speaker002:] 224-1925 74024 thats all I have [speaker001:] Okay, your username is czhang1. Now I can generate a new password for you. I'll need your Pin Number or mother's maiden name. [speaker002:] okay [speaker001:] Do you have your PIN or mother's maiden name available? [speaker002:] 771437 [speaker001:] Your new password is apdcmmsb7t. Is there anything else I can help you with? [speaker002:] no [speaker001:] Have a good day [speaker001:] Hello, how can i help you [speaker002:] Hi there How long does premium membership last from when you get it? [speaker001:] I will be happy to look that up for you. It will last the remainder of the calendar year as well to the next to the date where you had originally got it a year ago. So it is an annual membership. You should expect to pay it every year on a year point exactly [speaker002:] Hmm, ok great ill get to shopping now then [speaker001:] Okay do you need anything else? [speaker002:] No thank you [speaker001:] have a great day. [speaker001:] Hi, how may I help you? [speaker002:] Hello I wanted toi return an item it is the wrong size. [speaker001:] Sure. What's your name? [speaker002:] Chloe Zhang [speaker001:] Can I have your username, email, and order ID? [speaker002:] czhang11 czhang11@email.com 0822109577 [speaker001:] What's your membership level Chloe? [speaker002:] Guest [speaker001:] What's the shipping status of your purchase? Sorry, ignore that. What was the date of your purchase? [speaker002:] 2020-01-11 [speaker001:] Do you have the receipt? [speaker002:] Its in the original packaging if that helps [speaker001:] So, is that a no to the receipt? [speaker002:] i do not have the actual recipet no reciept* [speaker001:] Sorry, even though it's in the original packaging, we cannot accept returns older than 30 days without a receipt. [speaker002:] I see thanks for trying [speaker001:] You're welcome, I wish I had better news for you. [speaker002:] Such is life [speaker001:] Can I help you with anything else? [speaker002:] that was everything [speaker001:] Alas! Okay. Have a good night then. [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] The website is too slow, I can't purchase anything. [speaker001:] I'm sorry to hear that! May I please get your full name? [speaker002:] Albert Sanders [speaker001:] Let's try a few things to see if we can fix that issue for you, Albert. The first thing to try is logging out of your account and then logging back in. Can you try that for me? [speaker002:] I just tried that. It still doesn't work. [speaker001:] Sure, Are other website working for you. Try visiting another site and let me know if that seems okay to you. [speaker002:] The other website seems a bit slow today too. [speaker001:] Hmm, it sounds like it may be an internet connection issue for you. Have you contacted your ISP? [speaker002:] No, I haven't yet. I will make sure to do it as soon as possible. Anyway, thanks for the help. [speaker001:] No problem, is there anything else I can help you with today? [speaker002:] That's all I wanted to know. [speaker001:] Have a great day! [speaker001:] hello [speaker002:] Hi can you help with an issue? I gotta check the status of my order because I used the wrong payment method [speaker001:] When did you place the order? [speaker002:] A few hours ago [speaker001:] Okay Give me your full name or account id [speaker002:] My account ID is VNPBW2JKXS [speaker001:] I need to validate your purchase Give me your full name and order id [speaker002:] Rodriguez Domingo My order ID is 4173911595 [speaker001:] Verified!! What is the shipping status [speaker002:] Okay that's 3823 1st Ave San Lima, MI 36740 [speaker001:] I mean the shipping status not address [speaker002:] Oh sorry It says order received [speaker001:] Good. What is your preferred payment method? [speaker002:] I want to use a debit card Okay, that's fantastic [speaker001:] I have successfully updated the payment method to debit card [speaker002:] Great thanks for your help [speaker001:] Everything is perfect now [speaker002:] You're terrific That's such great news, thank you so much [speaker001:] happy to be of help Goodbye [speaker001:] Hello. How may I help today? [speaker002:] Hi i want to know what my premium status is I want to see what benefits i get with shipping my next item [speaker001:] I can find that out for you. Can I get your name? [speaker002:] David Williams [speaker001:] Thank you Mr Williams. And, what is your membership level? [speaker002:] Silver [speaker001:] Thank you. Give me a minute to pull that up. Alright Mr Williams, silver membership comes with several perks, and a discount on shipping fees is included. [speaker002:] Ok so i will get the discount on my next order? [speaker001:] Yes, it will apply to all orders made while you are a silver level member. [speaker002:] Thanks for your help [speaker001:] You are welcome. Did you need anything else today? [speaker002:] No thanks [speaker001:] Then have a great day. [speaker001:] Thank you for choosing AcmeBrands! How can I help you? [speaker002:] I wanted to check in on the status of my package because I still haven't gotten it [speaker001:] I'm sorry to hear that. What is your full name, please? [speaker002:] I'm looking at it and it's now been 9 days alessandro Phoenix [speaker001:] Thank you, Alessandro. One moment, please, while I check on things. [speaker002:] was a calvin klein jacket if that helps [speaker001:] To validate your purchase, can you please send me your username, email, and order ID? [speaker002:] ap196769 ap196769@email.com 6540549577 [speaker001:] Got it, thanks! Waiting 9 days is unacceptable, and I apologize for that. I'm going to ship out a new order immediately for you. What is your shipping address, please? [speaker002:] 1762 Primrose Ave San Lima, WA 27801 [speaker001:] Thank you. [speaker002:] so safe to assume that original isn't coming [speaker001:] It must have gotten lost in the mail, and we apologize for that. If the original package does happen to arrive, then you will simply have the nice bonus of a free jacket. [speaker002:] it's ok thanks for making it right [speaker001:] But this new one should arrive very shortly. Can I help you with anything else today? [speaker002:] that's it thank you [speaker001:] My pleasure, have a great day, Alessandro! [speaker001:] Hello, how may I help you today? [speaker002:] I want to create to my existing order a item* [speaker001:] Would you like to add an item to your existing order? [speaker002:] yes [speaker001:] Sure, no problem. Can I please have your full name, account ID, and order ID? [speaker002:] Joyce Wu UMIWZZOEN9 8868686270 [speaker001:] Thank you. Can you please tell me the current shipping status of your order? [speaker002:] Out for Delivery [speaker001:] Can you please tell me your membership level? [speaker002:] Bronze [speaker001:] I sincerely apologize, but I am unable to add an item to your order because it is already out for delivery. [speaker002:] I understand. [speaker001:] Is there anything else I can help you with today? [speaker002:] no [speaker001:] Thank you. Have a great day! [speaker001:] Thanks for contacting AcmeBrands, how may I help you? [speaker002:] I heard some news that my subscription was removed even though i want it [speaker001:] Sure, I can help you with that! Let me get your name or account id to pull up your account [speaker002:] Name: Sanya Afzal [speaker001:] And you said, you heard this from the news right? [speaker002:] yea [speaker001:] Let me check the system here... It does not seem like this is the case I think this was just a simple misunderstanding, as we do not see any service removal on our end [speaker002:] Really? The news said it affected everyone in the Baltimore area [speaker001:] I'm unaware of any such news and again, your account shows no interruption of service [speaker002:] ok, i guess i'm good to go then [speaker001:] great, if there's nothing else, have a wonderful day! [speaker002:] yea, that's it [speaker001:] ok, bye! [speaker001:] I think you added a fee to my order. Can you check for me? [speaker002:] Hello, how may I help you today? Sure, no problem. Can I please have your full name, account ID, and order ID? [speaker001:] My name is Crystal Minh. Account is AHJCKS9CFP Order is 3477607222 [speaker002:] Thank you. Do you see an extra fee on your order that you do not recognize? [speaker001:] Correct. [speaker002:] Please give me a moment to review your order. Can you please tell me your membership level? [speaker001:] Guest [speaker002:] Our records indicate that you were charged a fee because you chose expedited shipping during checkout. This is a valid fee so I am unable to assist you further. I sincerely apologize. Is there anything else I can help you with today? [speaker001:] That;s it Thank you! [speaker002:] You are welcome. Thank you. Have a great day! [speaker001:] good afternoon, how can I help you? [speaker002:] Hi! I am trying to buy jeans from your website but apparently all of them are out of stock Is there any chance I can get them? [speaker001:] I understand, just to verify this happens only with jeans and not other products? [speaker002:] yes [speaker001:] Sure, I can help you. would you give me your full name or account ID [speaker002:] Chloe Zhang [speaker001:] Now would you tell me the exact brand of the jeans? [speaker002:] It is a Guess Jeans [speaker001:] Ok, I will write to the purchasing department to review this product and fix the problem this week. [speaker002:] Thanks [speaker001:] Does this solution seem good to you Miss Chloe? [speaker002:] Can you notify me when it is back? [speaker001:] I can buy the product for you if you want. as soon as it arrives the com will be processed [speaker002:] That will be nice let's do that [speaker001:] ok, just so you know we will use the credit card associated with your. when the order arrives you will be notified [speaker002:] Yes. Thank you [speaker001:] That would be all a pleasure to help you [speaker001:] Thank you for being an AcmeBrands customer! How may I help you? [speaker002:] I am kind of annoyed! THis promo code is not working! what's up with that [speaker001:] Let's find out! What is your full name? [speaker002:] invalid? are you calling me a liar? It's me, Rodriguez Domingo [speaker001:] Not at all. But I may need some information from your account later. Hello Rodriguez. [speaker002:] I got it all CAmm me ROd Call me ROd only my mother calls me that [speaker001:] I apologize, I'll stick to ROd from now on. When did you get the promotion code? [speaker002:] just 9 days ago how long do they last? [speaker001:] Unfortunately, promo codes only last 7 days. There may still be something we can do. What membership level do you belong to? [speaker002:] silver [speaker001:] As a silver member, I can give you a new promo code to use on your next purchase. Your new promo code is: NEK20. Is there anything else I can help you with? [speaker002:] that's awesome! Thanks & no that is all [speaker001:] You're welcome! Have a wonderful day. [speaker001:] Hello, how can I help you today? [speaker002:] Yes i still haven't received my order so i would like to check the status of my order [speaker001:] Okay, let me check that for you. [speaker002:] ok [speaker001:] Could I get your name or account ID? [speaker002:] Joseph Banter and my account id is WCLIGVRGVY [speaker001:] Mr. Banter could I get your username, email address and order ID please? [speaker002:] My Order ID is 3896003186 and my email addresses josephbanter180@email.com and my username is josephbanter180 [speaker001:] Thank you. [speaker002:] I've been waiting for my order for 5 days [speaker001:] Sometimes a package is marked as delivered by mistake but still takes a while to get there. You should receive your order within a couple of days. [speaker002:] okay thank you [speaker001:] Can I help with anything else? [speaker002:] no [speaker001:] Have a nice day. [speaker001:] Hello! How may I help you? [speaker002:] Hi! I bought a Tommy Hilfiger boots last night. Today I just looked into the website and now it is 50% off. Can I get a price adjustment? [speaker001:] Let me look! May I have your full name or account ID? [speaker002:] Alessandro Phoenix My ID is SJPKSTPECB [speaker001:] Thank you! May I have your order ID please? [speaker002:] 2368206554 [speaker001:] Thank you. Unfortunately, it seems I am unable to do anything concerning the product you bought last night being half off today. [speaker002:] Oh that sucks. I should have waited one more day. [speaker001:] I am sorry. I understand this is frustrating. I can offer you a promo code for your next purchase though? It will give you a discount. [speaker002:] that is nice Thank you [speaker001:] LXYDC $10 off your next purchase. Is there anything else i can help you with? [speaker002:] Thank you. I am good [speaker001:] Have a great day. [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] need to return this jacket [speaker001:] Was there any reason you needed to return it? [speaker002:] it has a big stain not from me [speaker001:] Oh my, I'm really sorry to hear that. [speaker002:] yeah, it's gross [speaker001:] Could you provide me with your full name so I can pull up your account please? We'll try to get this taken care of right away. [speaker002:] Alessandro Phoenix [speaker001:] Thank you Alessandro. Next I I'll need to validate the purchase. Could I have your Username, Email and Order ID? [speaker002:] alessandrop487 alessandrop487@email.com 4116305426 [speaker001:] Thank you so much, that all checks out. Can I ask what your membership level is? [speaker002:] gold [speaker001:] Great. We can go ahead and get the return started right away then. I'll be sending you a shipping label for the return so I'll need your Full address please [speaker002:] 5518 Woodshore St Raleigh, MI 64051 [speaker001:] Alright, and how would you like to do this return. By mail, in store or at a drop off center? [speaker002:] mail is esasier...these days [speaker001:] Alright. Everything is set up, you should receive the shipping label by email shortly. Was there anything else I could help you with today? [speaker002:] that's it [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hi! How can I help you? [speaker002:] Hello, how long is the arm length on the Guess shirt? [speaker001:] Which size shirt are you looking at? [speaker002:] I am not sure what size it is Just a general idea would be ok [speaker001:] Okay. Well, the small sleeve is 32 inches long. Medium is 34 inches. Large is 36 inches. Any other questions I can help you with? [speaker002:] ok thank you! this is what i needed to know! [speaker001:] Okay! Glad I could help. Have a great day. [speaker001:] Thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi I just got Calvin Klein jeans [speaker001:] I hope your enjoying them. [speaker002:] How often do these need washed [speaker001:] I can find that information for you, but first can I have your name? [speaker002:] Joseph Banter [speaker001:] Joseph, give me one moment while I look up the washing instructions for you. The jeans should be washed once a week if you use them two or three times a week. Washing them all the time will fade the color. If you use them for heavy duty work or sports we suggest washing them right away. [speaker002:] Sounds great. Have a great weekend [speaker001:] Is there anything else I can help you with? [speaker002:] no thanks [speaker001:] You're welcome. Have a great day! [speaker001:] Thanks for choosing AcmeBrands! How can I help you today? [speaker002:] Hey I'd like to know more about a certain product please [speaker001:] Sure, what would you like to know? [speaker002:] Can you tell me about a Tommy Hilfiger shirt? [speaker001:] Sure, what a out it? [speaker002:] I want to know if the buttons are brown or black [speaker001:] *about. In the interest of being in style this season, our buttons are dark brown. Is there anything else that I can help you with today? [speaker002:] That was it, so no other button colors eh? [speaker001:] I'm afraid not at this time. But thanks for shopping with AcmeBrands, and let us know if you ever have more questions in the future. Have a great day! [speaker001:] Hello [speaker002:] Hello, I need to update the shipping address on my order [speaker001:] Do you know your shipping status? [speaker002:] Yes it shows delivered [speaker001:] OK, can I get your User ID? [speaker002:] 2371288157 [speaker001:] Thanks. What is the new address you would like to update? [speaker002:] 8270 Brushwick Dr La Fayette, NY 44360 [speaker001:] Great, I've taken care of that for you Is there anything else? [speaker002:] Nope that's it thank you [speaker001:] Have a nice day [speaker001:] Hi, how can I assist you? [speaker002:] Hi I have signed up for a premium subscription shopping service, which offers benefits such as expedited shipping and special discounts. I would like to pay the subscription fee because you would like to keep your annual subscription active [speaker001:] May I get your full name and your account ID? [speaker002:] Name: Albert Sanders Account ID: XGHU3K1QNW [speaker001:] The subscription fee is $99 a year. Would you like to pay the full amount? [speaker002:] Yes [speaker001:] Would you like to use the existing credit card on the account or enter in a new one? [speaker002:] existing card [speaker001:] Ok, your subscription is renewed for one year and you have paid in full. Enjoy your shopping! [speaker002:] thank you [speaker001:] Is there anything else I can help you with? [speaker002:] no but thank you [speaker001:] Have a wonderful day. Than you for being an AcmeBrand customer! [speaker001:] Hello, how can I help you? [speaker002:] Hey, I just wanted to see what the status is of my subscription. [speaker001:] Okay, can I get your full name, account ID and order ID? [speaker002:] Norman Bouchard and USEFP8KYKM 1644060516 [speaker001:] Your subscription is currently inactive. You don't owe anything or have any pending payments. Is there anything else I can help you with? [speaker002:] Really? Ok I thought I had an annual fee due. I would like to start it back up again. [speaker001:] Okay, that will cost $99 Do you want me to charge the credit card you have on file? [speaker002:] Ok please charge my card on file. Yes, please. [speaker001:] Your account is now active Is there anything else I can help you with? [speaker002:] Awesome Thank you That's it! [speaker001:] Okay, have a nice day [speaker001:] Hi, thanks for contacting AcmeBrands. How can I help you? [speaker002:] I want to change my jacket it is small for me [speaker001:] Ok, so did you want to cancel an order? or change an item from your order? [speaker002:] No, I want to small one I want to change size [speaker001:] Ok, so you placed an order for a small jacket, but you would like to change that to a larger size. Gotcha. [speaker002:] yes [speaker001:] Can I get your full name or account ID please? [speaker002:] Albert Sanders Order ID is 7544795613 [speaker001:] Thanks, one moment. Can I get your account ID as well please? [speaker002:] asanders300 is my username [speaker001:] Did you want to return that jacket? [speaker002:] yes but can you send me larger size [speaker001:] You want to return the small jacket and order a larger size? Yes. [speaker002:] Yes [speaker001:] Can I get your E-mail address please? [speaker002:] asanders300@email.com [speaker001:] Thanks, one moment. What is your membership level? [speaker002:] Gold [speaker001:] Ok, thanks. We can get that return started for you. I just need your address so we can send out a return label. [speaker002:] Address: 2917 1st Ave San Lima, CA 17162 ok [speaker001:] Thanks. And how would you like to return that to us? Options are by mail, drop off at a local store, or drop off at a local UPSFedex center. [speaker002:] a local store is good for me thank you [speaker001:] Ok, all set. Did you need help with anything else today? [speaker002:] No thank you very much. Have a nice day [speaker001:] You too! Bye now. [speaker001:] Hi, how can I help you today? [speaker002:] I want to know more about product. i kinda wanna buy it. [speaker001:] Okay, what product do you want to learn about? [speaker002:] the Tommy Hilfiger boots I wanna know if they have size in stock. I wear a 9 It says unavailable [speaker001:] The boots come in a wide selection, size 9 included. However if they are listed as unavailable, then they are out of stock. We will restock them at the end of the month, so you can check back at that time. [speaker002:] Oh really? Thank you. I will check back [speaker001:] Okay, is there anything else you need help with? [speaker002:] Nope, thats all. [speaker001:] Okay, thank you and have a nice day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I want to purchase something but my credit card keeps getting rejected [speaker001:] OK. I can help. It says your card is invalid on the website? Please try entering the information again. Let me know if it worked. [speaker002:] Okay I tried it again and it still didn't work [speaker001:] OK. Please log out and log back in. Let me know if that works. [speaker002:] I tired that and it still didn't work [speaker001:] Ok. Please double check the expiration date. Let me know. [speaker002:] Yeah I think that may be the problem! [speaker001:] Great! Anything else I can help with? [speaker001:] Hello, how can I help you today? [speaker002:] Hello. Can you tell me what happens if I'm late on a subscription payment? [speaker001:] Happy to help, may I have your full name please? [speaker002:] Chloe Zhang [speaker001:] thanks Chloe. [speaker002:] I want to buy some clothes for a job interview, but I haven't paid my subscription. [speaker001:] Got it. I need to verify your identity first. I need your account id and order id please. [speaker002:] Hmm I don't have either. My address is 8978 Kennedy St Newark, CA 1255 and my phone is 173-1617 [speaker001:] give me a second. [speaker002:] Ok [speaker001:] A late fee will be charged for any late payment for a subscription service. [speaker002:] Damn. How much? [speaker001:] What is your membership level? [speaker002:] Guest [speaker001:] then the fee is $2.00 per day past the monthly payment deadline. [speaker002:] Oh that's not bad. Okay. [speaker001:] Great, is there anything else that I can help you with? [speaker002:] Nope that's all, thanks! [speaker001:] Have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] hi i am interested in buying a jacket but the price is so much higher compared to your comeptitors [speaker001:] Great, which jacket are you interested in? [speaker002:] Guess jakcet [speaker001:] Great, can I please have your name and account number? [speaker002:] Name: Albert Sanders Account ID: ZNBFDRKPYN [speaker001:] So, you didn't place the order yet, did you? [speaker002:] not yet [speaker001:] Okay, I can offer you a promotion code, but I don't have the ability to change prices. [speaker002:] okay thats ok [speaker001:] Here's your code. Is there anything else? [speaker001:] Hello, how can i help you today [speaker002:] I signed up for a premium subscription and want to see if there is a balance due [speaker001:] Okay sure could i get your full name or account id please Sorry i will also need your order ID and all of the above [speaker002:] Crystal Minh account id: DZRMZ5XGFF order id:3586427896 [speaker001:] Okay your due amount is $14 tommorow would you like me to pay that with your card on file [speaker002:] yes please [speaker001:] Okay i great, i am sending you the link to check your account status for future purposes, is there anything else i can help you with [speaker002:] nope [speaker001:] Great, have a nice day [speaker001:] hello! How can I help you today? [speaker002:] Hi I have a question about a product it's the michael kors boots [speaker001:] what would you like to know? [speaker002:] I'm still rehabbing my ankle so tight boots give me problems. Do you know how long it takes to break in these boots? [speaker001:] that's a good question! Normally, easier than other brands, roughly 40 60 hours we suggest oiling them 2 3 times the first week [speaker002:] hmmm ok that's not bad but still a little longer than I was expecting. [speaker001:] be careful, esp. in viewof your issue! [speaker002:] I forgot about the oiling. good point [speaker001:] Probably best to wear them for less than 3 hours a day to begin with [speaker002:] that's a good tip [speaker001:] I hope your rehab goes well! [speaker002:] thanks [speaker001:] is there anything else? [speaker002:] no that's it. thanks again [speaker001:] take care then [speaker001:] Hello, how may I help you? [speaker002:] Hi. I'm trying to look up items but the searches just don't seem to make much sense to me. [speaker001:] I can help troubleshoot this issue for you. Could I get your name, please? [speaker002:] Sure, it is Norman Bouchard. [speaker001:] Thanks, Norman. Could you try logging out of your account and back in the see if the search works? [speaker002:] Sure give me one second to try that. Nope. The search bar still isn't work right. [speaker001:] Okay, try clearing your web browser's cookies. They may be cause the search trouble. [speaker002:] Sure. Let me try that. Oh yes! Clearing my cookies seems to have fixed the problem. THe search is working perfectly now. [speaker001:] Oh, great. Is there anything else I can help with? [speaker002:] That was all. Thank you for your help! [speaker001:] Have a good day! [speaker001:] My name is David Williams [speaker002:] Hi David! How may I help you? [speaker001:] and I need to check the status of an order I got an email saying I ordered two items but it was actually 1 [speaker002:] Okay, may I have your account and order ID to verify? [speaker001:] Account ID: WZEZUDXCW3 Order ID: 8907110014 [speaker002:] May I now have username and email? [speaker001:] I cant recall my email now I made the order as a guest [speaker002:] No problem, it says here the email was incorrect. Your order is as expected, disregard any email saying otherwise. [speaker001:] ok thanks a lot for the assitance youve been really helpful [speaker002:] No problem! Anything else today? [speaker001:] no that would be all [speaker002:] Have a great day! [speaker001:] Hello, thank you for contacting us today, what can I help you with? [speaker002:] Hi, these Guess boots seem to have jumped in price significantly since yesterday. Was there a sale that just ended? I'd love to be able to but the boots but they are just too expensive now [speaker001:] Okay, Let's see if I can find out what happened for you, to start can I please have your first and last name? [speaker002:] David Williams [speaker001:] Alright, and we're checking up the the price for Guess boots, was there anything else just in case? [speaker002:] No, that is all [speaker001:] One last thing, do you have your account ID available? [speaker002:] XXEJWD36DJ [speaker001:] It looks like the pricing algorithm may have changed the price. This happens occasionally based on a few factors and can affect the prices pretty drastically sometimes. [speaker002:] Would it be possible to honor the old price? or provide a coupon? [speaker001:] I should definitely be able to do that for you. Did you also happen to have an Order ID? [speaker002:] Yes, it is 8695457850 thank you [speaker001:] Alright, one moment please and I'll generate a promo code for oyu. Alright your promo code is F2NU7. Was there anything else I could help you with today? [speaker002:] That is wonderful, thank you so much! No that is all I appreciate your help [speaker001:] Thanks for shopping with us and I hope you have a great day! [speaker001:] Hello and welcome to AcmeCorp, how can I help you today? [speaker002:] Hi, I need some help with the website. It's so slow, nothing is loading! I need to buy stuff really quickly. [speaker001:] Sure, I'll be happy to help with this. First, can you log out log in to your account and try the website again? [speaker002:] Okay, I'll try that right now. Nope, didn't work Still slow. [speaker001:] Okay, next can you try closing all the tabs on your browser except for the AcmeCorp one. See if that helps speed the site up? Sometimes too many sites can make things slow. [speaker002:] Okay, I'll close my tabs Alright, I closed all my tabs and now the site is loading pretty well! Thank you for the help! [speaker001:] Great, I'm so happy to hear that. You're welcome, is there anything else I can help you with today? [speaker002:] Nope, that was it. Have a nice day! [speaker001:] Wonderful, you too! [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I want to know more about these Guess Jeans Specifically I want to know how often they need to be washed [speaker001:] Of course. Let's see what we can find for you, one moment. So here is what I have found for you. Under normal wear, you should wash them about once a week. Normal wear means you wear them 2 or 3 times a week. You can adjust as you see fit of course. [speaker002:] Okay, sounds good [speaker001:] But don't wash constantly because eventually you will wash out the color. [speaker002:] I think I'll buy them. Okay, I think I'll just wash once a week then. [speaker001:] Fantastic. Is there anything else I can help you with today? [speaker002:] No, that was it. Thank you [speaker001:] You have a wonderful rest of your day! [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] I think the cost of shipping on my order was excessive. [speaker001:] I would happy to look into this for you. Just to verify, you already placed an order? [speaker002:] yes. [speaker001:] May I please have your full name or account id? [speaker002:] Crystal Minh WX6NBEJGKC [speaker001:] Thank you may I please have your username, email address, and Order ID? [speaker002:] cminh199@email.com order id 5740852375 username cminh199 [speaker001:] Thank you may I have the shipping status of your order please? [speaker002:] says order received [speaker001:] Just to verify you do not want to cancel this order, correct? [speaker002:] i would prefer to get the shipping cost reduced. [speaker001:] Thank you. Just one moment while I put your information in. What is your membership level please? [speaker002:] bronze [speaker001:] One thing we can do to reduce cost is to delay the shipping date. Is that ok with you? We can move the date to next week. [speaker002:] was there an error in calculating the shipping cost that i could get a partial refund and shippd right away instead of having to delay the shipping to get a shipping cost reduction? [speaker001:] No there was no error since the order is received we can delay shipping or cancel the order? [speaker002:] ok, you can delay the shipping. [speaker001:] Is there anything else I may help you with? [speaker002:] that is all i needed. [speaker001:] Thank you for contacting AcmeCorp, you have a great day. [speaker001:] Hello, how can I help you? [speaker002:] check the status of my order cause there is an additional fee can you? [speaker001:] Yep, let me check on that for you Can I get your full name, account ID, and order ID please? [speaker002:] Alessandro Phoenix Account ID: 1QYFBYPJOH Order ID: 3475150111 [speaker001:] Hello, according to our systems it doesn't look like this was an error. What is your membership level? [speaker002:] Bronze [speaker001:] Unfortunately, there does not seem to be an error on our end. You may have mistakenly forgotten the fee when you purchased the item. There is nothing further I can do for you.. It looks like there also may have been a price surge during the period you purchased the item [speaker002:] okay thanks [speaker001:] Is there anything else I can help you with? [speaker002:] no [speaker001:] Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] How to order the goods? I want to order the some stuff. [speaker001:] Are you having trouble placing an order on the website? [speaker002:] No But which is better I don't know? [speaker001:] Are you trying to choose between different products? [speaker002:] Yes. Please give some ideas. [speaker001:] I can help with that. What type of product are you shopping for? [speaker002:] Quality and best price. [speaker001:] We offer jeans, shirts, boots and jackets. [speaker002:] I want jeans and jackets. Which brand makes me perfect? Ok Ok [speaker001:] Please ignore the above message No purchase was made I'm sorry, but I don't appear to have access to our product catalog. [speaker002:] ok [speaker001:] I can bring that up with the tech team [speaker002:] Thank you [speaker001:] No problem. Is there anything else I can help with? [speaker002:] No [speaker001:] Okay, have a nice day. [speaker001:] How can I help you? [speaker002:] Hey the website is running really slow and can't use it [speaker001:] Sorry about that. I can write up a report to notify our website team. [speaker002:] O.k. thanks [speaker001:] I'd also like to help you with it after I file the report. [speaker002:] o.k. [speaker001:] Can you please log out and back in? [speaker002:] O.k. I did that but it doesn't seem to be moving faster [speaker001:] Okay, can you try going to another website to see if it's a connection issue? [speaker002:] other websites are working fine [speaker001:] Okay, can you try closing all other tabs and any programs that maybe running. Too much running will some cause it to run slow. [speaker002:] I did that and now it seems to be working. Thank you! [speaker001:] Great, is there anything else I can help with? [speaker001:] Good afternoon, how can I help you? [speaker002:] Hello! My husband said a subscription was added to my account but we do not want it [speaker001:] Okay, give me a moment and I'll be sure to help you Okay I'm going to need your full name to verify your identity [speaker002:] Chloe Zhang [speaker001:] Okay let me check the system about the issue [speaker002:] ok [speaker001:] From the looks of it there must have been some kind of misunderstanding, a subscription wasn't added to your account. Everything should be good [speaker002:] Ok, well I was charged $40 [speaker001:] Well it's not showing the charge on my end, but give me a moment to check again. Well there you go It seems to have just popped into our system First I'll remove it from your account. And we can offer youa fullr efund sorry, we can offer you a full refund [speaker002:] Great, thank you for your help! [speaker001:] No worries. Is there anything else I can help you with? [speaker002:] No thank you [speaker001:] Well then have a nice day [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hello.. I am thinking of buying a shirt and I need it fast. How much do you charge for overnight shipping? [speaker001:] I would happy to find the price for you. Are just curious about cost or do you need to place an order? [speaker002:] just want to know the price [speaker001:] We have different rates as it is based on weight. For items less than 5 pounds it would be 39.99 within the US. [speaker002:] oh wow.. [speaker001:] It is 54.99 for 10 pounds or less and 69.99 for all other items. [speaker002:] ok.. good to know [speaker001:] Is there any other questions for me today? [speaker002:] I guess I will be using my old shirt instead That's all Thank you [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi! I would like to check my account for some information on my order but I have lost the phone that i use for two-factor authentication. I was hoping you can help me log into my account [speaker001:] I can help you with the 2 factor auth. May I have your full name or account id please? [speaker002:] Sanya Afzal [speaker001:] Thank you Sanya and may I have your email address? [speaker002:] Will the phone number work? [speaker001:] No, your pin or security question answer would work? [speaker002:] Security Answer: Ahmed [speaker001:] I will send the reset code to email on file and I will also send a link about best security practices for future reference. [speaker002:] Thank you [speaker001:] Is there anything else I may help you with today? Your welcome. [speaker002:] Thank you [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi, I'm having trouble at checkout When I try to buy something my cart doesn't update [speaker001:] OK. Let me help you with that. [speaker002:] Thank you [speaker001:] Ok. Please try refreshing the page [speaker002:] Ok one moment its still not working [speaker001:] OK. Let's try something else.Can you log out and back in? [speaker002:] Ok, one second That fixed the problem! Thank you very much! [speaker001:] You're welcome. Anything else I can help with? [speaker002:] No, that's all. [speaker001:] Have a great day! [speaker001:] hello? [speaker002:] good afternoon, how can I help you? [speaker001:] Can I add an item to my existing refund please [speaker002:] sure, would you give me your full name or account ID [speaker001:] David Williams [speaker002:] additional to this would you give me the order ID, email and username please [speaker001:] 9566067949 order id dwilliams173@email.com dwilliams173 [speaker002:] everything in order, it would indicate the brand and type of the product you want to add [speaker001:] add the Guess shirt $79 [speaker002:] Now you would tell me the original amount of your refund [speaker001:] 100 [speaker002:] all set! [speaker001:] thanks so much [speaker002:] a pleasure to help you [speaker001:] Hi! Thanks for contacting AcmeBrands. How can help you today? [speaker002:] I'd like to know more about a shirt! [speaker001:] Sure thing. Can I have your name? [speaker002:] Sure, it's Norman. [speaker001:] Hi, Norman. What information can I provide you about our shirts? [speaker002:] I'm curious about what material the Michael Kors men's shirts are made of. [speaker001:] Okay, give me one moment to find that info for you please. [speaker002:] Thanks a million Are you still there? [speaker001:] Our shirts are made with 100% natural fibers. Most of our shirts are 90% cotton and 10% linen. To be sure of the exact composition of your shirt, you can check the label located on the inside of the collar. [speaker002:] Is there a way you could tell me about a shirt I have not yet purchased? I'm considering buying it but want to know the materials before I make a purchase. [speaker001:] If you have not yet purchased it, the materials used to create the shirt are listed below the product picture in the product details. Is there anything else I can help you with today, Norman? [speaker002:] Tell me about the Michael Kors shirts. [speaker001:] Sure one moment please. [speaker002:] Why are they so expensive, $84 for one shirt? [speaker001:] Our Michael Kors shirts come in a variety off colors, they are washer safe with color guard with bleach detergent and should be dried on permanent press but isn't required. Dry cleaning is not necessary. [speaker002:] That's great! I will seriously considering buying this shirt. Thanks, you have been quite helpful. [speaker001:] You're welcome. Is there anything else I can help you with? [speaker002:] I think that's it for now. Thanks again! [speaker001:] Welcome, have a great day! Good-bye. [speaker001:] Hi, how can I help you? [speaker002:] Hey, could you tell me how to remove a stain from a jacket? [speaker001:] Sure, let me check on that for you. Is it a wine stain? [speaker002:] Yeah. [speaker001:] You should take a damp cotton cloth and gently dab it on the stain. Sprinkle some salt on the area and let it sit for a bit. Then, pour some boiled water on the area. [speaker002:] Got it, thanks for the detailed explanation. [speaker001:] Afterwards, put the jacket in the laundry with the hottest water setting and use a low-heat dryer or line dry the jacket. You're welcome, anything else you need? [speaker002:] Nope, that was all. [speaker001:] Okay, have a nice day. [speaker001:] Hello. How can i help you today? [speaker002:] hi i was wondering about the status of my subscription because i am thinking about keeping it' [speaker001:] Okay. I'd be more than happy to look into that for you. Give me just one moment [speaker002:] ok [speaker001:] Okay just so I understand correctly your currently looking into the status of your subscription? Are you looking to see if your most recent payment went through? [speaker002:] yes i would like to keep it so i was wondering when my payment is due [speaker001:] Okay I can help with that [speaker002:] ok great [speaker001:] Can you confirm your full name and account ID for me? [speaker002:] Joyce Wu WVMR17YTSM [speaker001:] Can you also confirm the order ID for your subscription? [speaker002:] 0484224953 [speaker001:] Okay It looks like your due date was yesterday [speaker002:] ok great can i make a payment today [speaker001:] Okay the amount due is $14 Can I use the card on file to make this payment? [speaker002:] yes please [speaker001:] Okay Your payment has been made is there anything else I can for you today? [speaker002:] nope thats it [speaker001:] Great have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] I ordered this jacket over a month ago and I still haven't received it. [speaker001:] Sorry to hear that, one moment please. [speaker002:] Ok [speaker001:] Can I please have your full name or account ID? [speaker002:] Chloe Zhang [speaker001:] Thank you! [speaker002:] Account ID: JFZIW8RXAL [speaker001:] Can I also have your email address as well as the order ID? [speaker002:] chloez97@email.com Order ID: 1744501022 [speaker001:] I appreciate your cooperation, one moment please Oh, I also need your username, i'm sorry [speaker002:] I ordered this on 2019-12-21. My package was never received. I have been waiting for 5 days. This was supposed to be a birthday present for my son. I ordered it with ample time before his birthday. But now due to your error, I am worried it will not username: chloez97 [speaker001:] I'm so sorry to hear about this, I will get it resolved [speaker002:] I need a new order shipped out as soon as possible. It is ridiculous that I have to wait this long for a jacket when I ordered it so long ago. [speaker001:] I understand. [speaker002:] This is an expensive jacket and I need to give it as a birthday gift. [speaker001:] Does it say it was delivered? [speaker002:] No I never even got any confirmation email that it was even shipped out. [speaker001:] Got it, unfortunately since it has not been a full 7 days I can not ship out a new order, it is still possible that your order will arive very soon. [speaker002:] No that is not acceptable. I have watited far too long for this jacket. And as I stated before, I need this as a birthday present for my son. I ordered it on time. It is you that is not fulfilling it on your end. I need you to resend the order now. [speaker001:] I will override it and ship a new order. Can I please have your address? [speaker002:] Thank you. 8701 Kennedy St San Lima, TX 83233 [speaker001:] What is the name of the product? [speaker002:] It's a Tommy Hilfiger jacket [speaker001:] The product has been reordered. Is there anything else I can do for you today? [speaker002:] That's all, thank you. [speaker001:] Thank you for contacting acmecorp, have a good day! [speaker001:] Hi Can you please help me? [speaker002:] Hi! How can I help you today? [speaker001:] I have a question about one of your products I am thinking of getting these jeans [speaker002:] No problem, ask away. [speaker001:] They are by Michael Kors They cost $94 But I need to know how long the leg length is You know, the outseam I am really tall [speaker002:] I can help you with that. [speaker001:] So I need to know that they would fit [speaker002:] May I have your name please? [speaker001:] Norman Bouchard [speaker002:] one moment [speaker001:] okay [speaker002:] Norman, the standard outseam on those jeans is 42 inches. They are very long and are designed so that they can be tailored to your length. [speaker001:] Okay Great So these jeans would fit me? [speaker002:] Yes, you would just have to get them tailored to your lenght. [speaker001:] I think that I'm going to buy them Thank you for answering my question! That's all I needed [speaker002:] Great. Is there anything else? [speaker001:] Nope [speaker002:] Have a great day, Norman! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello [speaker001:] hello [speaker002:] I've merely glimpsed at my still packaged order and I can see a big stain on it [speaker001:] I am sorry to hear that. Let me help you with that. [speaker002:] I'm hoping I can send it back and not be forced to pay for this ok [speaker001:] Could I have your full name or account id? [speaker002:] Albert Sanders as448756 [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] as448756 as448756@email.com 8782928455 [speaker001:] Thank you What is your membership level? [speaker002:] btronze bronze* [speaker001:] Thank you Is the purchase date less than 90 days? [speaker002:] yeah ordered it couple days ago, got it, its stained [speaker001:] And do you have your receipt or is the product still in the original packaging? [speaker002:] no way could I get my wife to wear it like that it's unopened in original package [speaker001:] Ok, then we can get it returned Could I have your address to create a shipping label? [speaker002:] 0750 2nd Ave Monterey, NY 77158 glad to hear it [speaker001:] Thank you Would you like to return it by mail, in store, or drop off center? [speaker002:] I'll do by mail [speaker001:] I am sorry about what happened. We will send you a shipping label and instructions so that you can return it by mail. Can I help you with anything else? [speaker002:] that's all for today take care [speaker001:] Have a good day. [speaker001:] Hi, how can I assist you? [speaker002:] I'm thinking of placing an order, and I was wondering how I can get a premium membership. [speaker001:] Okay, I can help with that. [speaker002:] Great, thank you! [speaker001:] Membership cannot be bought directly. Rather, they are earned through repeated purchases over a period of time. Bronze membership is given to any customers who have made over $500 worth of purchases in the last year. Silver membership is given for $1000 worth of purchases in the past year. Finally, Gold members are from $2000 of purchases and a short questionnaire. Does that answer your question? [speaker002:] Yes, thank you. [speaker001:] Can I help with anything else? [speaker002:] No, that was it! [speaker001:] Have a great day! [speaker001:] Hi [speaker002:] Hi! How may I help you? [speaker001:] the payment method on my order seems to be wrong [speaker002:] I see, may I have your full name, account and order ID to verify? [speaker001:] Name: David Williams Account ID: M34SEIXNPW [speaker002:] Thank you, order ID? [speaker001:] Order ID: 6882584188 [speaker002:] What is your shipping status? [speaker001:] Shipping Status: Delivered [speaker002:] Well then this new method will only apply to future orders. Can you tell me the details of your new desired method? [speaker001:] paypal should work [speaker002:] It has been fixed, anything else for you today? [speaker001:] no, that is all, thank you [speaker002:] Have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi My name is Albert Sanders and I have some questions about my subscription [speaker001:] Okay, I can help you with that. What would you like to know? [speaker002:] I would like to keep my subscription but I am not sure how much I owe or if Im in risk of losing it due to time [speaker001:] Okay, if I could gather a bit of information from you, I should be able to check on your account status May I have your Account ID and Order ID? [speaker002:] Account ID: K6HWC6JPND Order ID: 3474200758 [speaker001:] Okay, Mr. Sanders, it looks like your subscription is currently inactive due to an outstanding balance of $14 If you'd like, I can reactivate that for you right away [speaker002:] I would like that yeah. I will pay that balance right away [speaker001:] Okay, may I simply charge that to the credit card that you have on file? [speaker002:] Yes if you can do that then it will be great [speaker001:] Okay, your account should be reactivated shortly. [speaker002:] Thanks [speaker001:] I'll also send a link to you via email that should allow you to check up on subscription status right from your account [speaker002:] Ok, I'll make sure to check it every once in a while. [speaker001:] Okay, and for now, you are all set Is there anything else I can help you with, while we're here? [speaker002:] thanks for your assitance [speaker001:] You're welcome [speaker002:] thanks [speaker001:] Have a great day, Mr. Sanders [speaker001:] how may i help you today? [speaker002:] Hello. Just has a question about shipping on my order. [speaker001:] just to clarify, you are asking about information on your shipping order today, would you happen to be inquiring about the status or pricing? [speaker002:] Neither of those. I actually wanted to cancel the order and get a refund but I see it has already shipped. What can I do? [speaker001:] i see, so you are wishing to get a refund on a shipped order correct [speaker002:] yes [speaker001:] for what reason was the item returned? [speaker002:] order number is 0243316748 I felt the shipping cost was too high [speaker001:] i can get you that refund today i just need to puill up your account may i get your full name please? [speaker002:] Ok. Thank you Chloe Zhang [speaker001:] now may i please ahve your username and email in order to pull up your order? [speaker002:] username: chloezhang277 chloezhang277@email.com [speaker001:] how would you like your refund payment? we can do gift card, store credit, credit card used on order, or paper check [speaker002:] You can put it back on my credit card. [speaker001:] ok let me initiate that for you i will need your account id to process the refund to your credit card [speaker002:] WBRJIKNYLG [speaker001:] do you know the amount the refund was for? [speaker002:] $197.00 plus shipping Ty [speaker001:] is there anything else i can help you with today? [speaker002:] No tats all [speaker001:] have a good one [speaker001:] Hi, how can I help you? [speaker002:] hi, I'm having a little issue logging into my account [speaker001:] What issue are you having specifically? [speaker002:] I'm lost my 2FA, and I need to view my shopping history [speaker001:] Okay, can I have your name please? [speaker002:] Norman Bouchard [speaker001:] And your pin number [speaker002:] Do you mean my phone number? [speaker001:] No I need a PIN number. If you do not have that what is your mother's maiden name? [speaker002:] here'e my pin number 813730 [speaker001:] Okay I am going to send a link to the email on file to rest the account. Is there anything else I can help you with? [speaker002:] That would be all for now [speaker001:] Have a nice day [speaker001:] Hello, I am having difficulty with purchasing. [speaker002:] Hello, what is your name? [speaker001:] David Williams [speaker002:] What is your issue? [speaker001:] My cart won't update when I try to add items. [speaker002:] Try logging in and out and see if it still happens. [speaker001:] I did. [speaker002:] Did the same thing happen? [speaker001:] Yes it did. [speaker002:] Is the item out of stock? [speaker001:] It's the $59 Guess shirt. Were you able to update my cart? Hello? [speaker002:] One moment please. [speaker001:] Alright. [speaker002:] I will have to update your order here. Can I have your credit card number and expiration date? [speaker001:] It's saved in my account. Can you access it? I will just try to log out again. Ok it looks like we figured it out! [speaker002:] Is there anything else I can help you with? [speaker001:] No, thanks! [speaker002:] Thank you and enjoy your purchase! [speaker001:] Hi! [speaker002:] Hi. Welcome to AcmeBRands. How may I help? [speaker001:] So I bought a coat and then I just went and lookeda round and another store has it cheaper? [speaker002:] OK. Let me look into that. May I have your full name and account ID? [speaker001:] My name is Chloe Zhang My ID is: YMRIHHQQ3S [speaker002:] OK. I have pulled up your account Chloe. [speaker001:] ok great [speaker002:] OK. I made a note. I just need your order ID [speaker001:] Sure! It's 7836312790 [speaker002:] Thanks. I have verified your identity. I do see that our prices were different. Our prices are generated by a computer algorithm that factors in seasonal demand. I am sorry we were not able to beat their price, and hope you are not too upset. [speaker001:] For real? I might just return the item then. [speaker002:] Since we value all of our customers, I will give you a promo code. Just one minute. Please use promo code 3PVXW [speaker001:] Ok thank you! [speaker002:] You're welcome. And thank you for being our customer. Anything else I can help with? [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I have some questions about a Tommy Hilfiger shirt I'm thinking of buying. [speaker001:] What would you like to know? [speaker002:] What I want to know is, does the shirt shrink after washing. It's a polo type blue, with white and red stripe, and red white and blue collar, Polo. [speaker001:] If you wash the shirt in hot water or dry them with hot air, it will shrink a bit. But if you wash them in cold water, you can avoid that. [speaker002:] Ok, great thanks so much, I'm buying it then. Goodbye, I'm going to pay for it now. Bye. [speaker001:] You're welcome! [speaker001:] Thanks for contacting AcmeBrands! What can I do for you? [speaker002:] I never bought this product. I still got a order in my email. [speaker001:] I'm sorry for the inconvenience. I'll take a look for you! Can you please send me your full name, so that I can pull up your account? [speaker002:] Joyce Wu [speaker001:] Thank you, Joyce. While I do that, can you please also send me your username, email address, and order ID, so that I can validate your purchase? [speaker002:] Username: jw319306, jw319306@email.com and order id is 8017375535 [speaker001:] Got it, thanks! Let me check what's going on here. What is your membership level? [speaker002:] bronze [speaker001:] Unfortunately, it looks like this was not a company error in this case, so we are unable to fix it for those who are not gold members. I'm very sorry for the inconvenience. [speaker002:] ok [speaker001:] Once you receive it, please contact us, and we will see if we can get it returned for you for a refund. For now, though, can I help you with anything else? [speaker002:] no, goodbye. [speaker001:] Have a good day! [speaker001:] Hi there! How can I help you today? [speaker002:] Hi I was charged twice for a purchase and I don't know why [speaker001:] That doesn't sound right, let me see how I can help. Can I start with having your full name or account ID? [speaker002:] I should also have premium service Joseph Banter [speaker001:] Thanks Joseph! I've pulled up your account. I'll start with looking up your order. Can I have your account ID and the order ID? [speaker002:] hm account 0ZBNJCXVYS order 4156957435 something else? [speaker001:] Thank you! No, that's all I needed to verify your order. Let me see if you were charged in error. One second, please. Hm, it seems that this fee was charged correctly. Do you know what your membership level is? [speaker002:] it says guest but I have a premium membership [speaker001:] I see, we have Guest, Bronze, Silver, and Gold memberships available. If you don't have Silver or Gold membership, then I'm really sorry, but there isn't anything I can do about this fee, as it seems to have been charged correctly. [speaker002:] Oh no That's not good Oh well. [speaker001:] Yes, I'm sorry. Maybe there was a price surge at the time that you were making your purchase? I'm sorry that we couldn't resolve your issue today... But please take care, and have a great rest of your day! [speaker001:] I am going mountain climbing and need a jacket that can protect me from windy weather. Do you know if the jacket I am looking at can do this? [speaker002:] Sure! What is the jacket called [speaker001:] The brand is Calvin Klein and it is $59 [speaker002:] Yes, our jacket is designed to be wind-proof and will prevent the wind from directly hitting your shielded body-line. In addition, the jacket is lined with material on the inside that insulates your body from the outside cold. Thus, the jacket should [speaker001:] That sounds great. Now I hope I don't blow off the mountain. Thx [speaker002:] You'll be great! Thank you! have a great day! [speaker001:] Hello there [speaker002:] Hey there, I was wonderinf if you could help me out. I needed to check on an order but I seem to have forgotten my password. sorry username* [speaker001:] No worries [speaker002:] Its usually in the autofill area but for some reason it got cleared: [ [speaker001:] I'll go ahead and get started recovering your username [speaker002:] Awesome thank you! [speaker001:] autofill can really stink sometimes What's your name and account ID? [speaker002:] my name is David Williams but I don't have my account ID or email available: [ [speaker001:] No worries David [speaker002:] thats saved on my phone. I really should just write all this stuff down lol [speaker001:] Haha our phones make everything a little too convenient sometimes:] what is your zip code and phone number? [speaker002:] my phone number is 731-2282 zip code is 90643 [speaker001:] Thanks. One sec while I verify that info [speaker002:] sure thing [speaker001:] Your new username will be DWilliams1 [speaker002:] Awesome, thank so much! now let me actually write that somewhere so i dont forget lol [speaker001:] No problem. Anything else I could do for you? And great idea lol [speaker002:] No that's it for me thanks for your help! [speaker001:] My pleasure. Have a good night, David! [speaker002:] you too! [speaker001:] Thanks [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I need to return a pair of jeans I bought for my partner. [speaker001:] Okay. May I have your full name? [speaker002:] Albert Sanders [speaker001:] Thank you. May I also have your username, email address, and order ID? And while I'm validating the purchase, would you please tell me why you would like to return them? [speaker002:] Username: asanders875 asanders875@email.com Order ID: 7395169061 The jeans didn't fit him. [speaker001:] That is a problem! What membership level do you have? [speaker002:] Guest [speaker001:] When did you buy the jeans? [speaker002:] I ordered them on January 19, 2020. [speaker001:] Do you still have the receipt? [speaker002:] yes, I have my order statement [speaker001:] Okay, we can return them, then. May I have your full address? [speaker002:] sure. 3159 2nd Ave San Lima, NY 29921 [speaker001:] Thank you. How would you like to process your return? [speaker002:] I will need to ship them since I am under quaratine. [speaker001:] Okay. You will receive your shipping label shortly. Is there anything else you need? [speaker002:] Thank you that is all I need. [speaker001:] You're welcome! Have a nice day. [speaker001:] Hi, there. How may I help you? [speaker002:] HI! can you help me check the status of my refund? It has been 2 weeks [speaker001:] Yes, I sure can. May I have your full name so that I can pull up your account? [speaker002:] Rodriguez Domingo [speaker001:] I also need your Username, email address and Order ID to validate the purchase. [speaker002:] rdomingo274 rdomingo274@email.com and my order ID is 1316181209 [speaker001:] Okay, I have validated your purchase and the refund status is Complete. [speaker002:] Oh ok because just a few minutes ago, I haven't seen the money [speaker001:] The system is telling me that you requested the refund online. [speaker002:] SO I should see it in my account, right? [speaker001:] You should, but you can also change the payment method. Would you like to do that? [speaker002:] No, thank you I think I am good Thanks for your help Have a great day [speaker001:] Okay, if you change your mind please reach out. Have a good day. [speaker001:] how can i help you [speaker002:] Hi! I wanted to check the status of my order. I see that there is some extra fee added for no reason. [speaker001:] So you want to know what the extra fees billed to you are? [speaker002:] Yes, it shouldn't be there [speaker001:] Can i get your name or account id, please? [speaker002:] Albert Sanders Account ID: DBKTCUBFHV [speaker001:] Thank you. Can i get your order id. [speaker002:] Order ID: 7584644885 [speaker001:] Thank you your identity has been verified. Now I need to check with the system to see if the fees are valid. [speaker002:] Thanks [speaker001:] The fee seems to be a mistake on our end. Would you like me to remove the fee? [speaker002:] Yes please Thank you [speaker001:] By how much were you overcharge? [speaker002:] 9.99 [speaker001:] I will remove it now. [speaker002:] Thanks [speaker001:] Okay the fee is gone, do you need any further help? [speaker002:] Thats all. Thank you [speaker001:] Okay, have a great day. [speaker001:] I'm having issues using your website today, it is very very slow. Do you have any suggestions [speaker002:] Of course! But first let me notify our team. First, could you try logging in and out of your account. [speaker001:] Ok, that still didn't change it [speaker002:] Could you try visiting another website and seeing if that is also slow? [speaker001:] I've tried that and that doesn't seem to be the issue either It's specifically your site [speaker002:] Okay, could you try closing every other program and tab expect our website? [speaker001:] Ok, that seemed to have increased the browser speed a bit [speaker002:] Yes, running programs in the background usually slows our site down a bit. [speaker001:] Ok, thanks for letting me know [speaker002:] Anything else you'd like help with today? [speaker001:] no thanks so much [speaker002:] Have a good one! [speaker001:] Hello, thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] I want to check on my order status because the cost of shipping was high [speaker001:] Okay. May I have your full name? [speaker002:] Albert Sanders [speaker001:] Did you get an email telling you what the shipping status is at all? [speaker002:] In Transit [speaker001:] May I have your account ID and order ID? [speaker002:] AV5AXDTJJI [speaker001:] and order ID? [speaker002:] Order ID: 0057846806 [speaker001:] That means it's on its way. Were you hoping to slow the shipping down to save some money? [speaker002:] yes please or could I cancel this order [speaker001:] Let's see what our options are. May I get your username and email address? [speaker002:] as853024 as853024@email.com [speaker001:] We can cancel the order for sure. Let me do that now. Is there anything else I can do for you? [speaker002:] no thanks I am good [speaker001:] Okay. Have a nice day! [speaker001:] Hello! What can I help you with today? [speaker002:] Hello, why the promo code isn't working. I applied it and it says it is invalid. [speaker001:] Let me check on that for you. Can I please have your name or account ID? [speaker002:] My full name is Norman Bouchard. [speaker001:] Thank you. Do you know the date of issue for the promo code? [speaker002:] 2 days ago [speaker001:] Ok, let me check one more thing please. It looks like that was our fault, I apologize! I'll send you a new code, just one minute please [speaker002:] Thank you. [speaker001:] Here is a new code for you: W8HX6 Is there anything else I can help you with today? [speaker002:] Nothing else [speaker001:] Ok, have a nice day! [speaker001:] Hi, can I help you? [speaker002:] I want to buy something but my credit card keeps getting rejected [speaker001:] Ok, I can help with that [speaker002:] Ok, thanks How are you going to help? [speaker001:] Can you try entering your credit card number again? [speaker002:] IT keeps saying that it is invalid [speaker001:] Try logging out of your account and logging back in and see if it works then [speaker002:] Ok, I did that. It still doesn't work. Bummer [speaker001:] What's the expiration date on your card? [speaker002:] 112024 [speaker001:] Ok, If you give me your credit card number I'll make the purchase for you [speaker002:] 123445566789 [speaker001:] What is the product you're trying to purchase? [speaker002:] Tommy Hilfiger Shirt [speaker001:] Ok, the purchase is made Is there anything else I can do for you? [speaker002:] Ok, thanks. No, that is it. [speaker001:] Ok, I'll end the conversation now [speaker001:] Hi how can I help you [speaker002:] i was charged for an order even though i never bought anything [speaker001:] OK let's take care of that. What's your full name? [speaker002:] Name: Norman Bouchard [speaker001:] And can I get your user name, email and order id [speaker002:] Username: normanb7 Email Address: normanb7@email.com Order ID: 5623321968 [speaker001:] What is your membership level? [speaker002:] GOLD [speaker001:] Great, we value our gold members so I have refunded your account the full amount for this order. [speaker002:] thannk yoU! [speaker001:] Anything else today? [speaker002:] nope thats all [speaker001:] Have a nice day [speaker001:] hi i am trying to find someinformation about a product [speaker002:] good morning, how can I help you? sure tell me about it [speaker001:] the guess jeans for $59. i am trying to find out how long the inseam is oh sorry the outseam [speaker002:] ok, one moment please. Ok I will pass you our standard measurements for all jeans. an inseam of 36 inches and an outseam of 42 inches. [speaker001:] oh ok, thats perfect [speaker002:] not problem! have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] Hello. I have an issue with your company [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. [speaker002:] I love your company [speaker001:] Can you tell me more about the issue you are experiencing? [speaker002:] And I want to be loyal to you But recently I noticed that your jeans are extremely overpriced I saw this pair of Guess jeans on another site for really cheap On your site they are so expensive Why are you charging so much more money? [speaker001:] I can certainly help you with that. Can you please tell me your full name or account ID? [speaker002:] Yes, I can Albert Sanders [speaker001:] Thank you. Can you also tell me your account ID and order ID please? [speaker002:] My account is JGZ1WACMPA My order ID is 7260644673 [speaker001:] I've looked into the price discrepancy and it seems that the other website was running a limited time sale. Our pricing algorithm usually tries to match the prices of our competitors but it's not always effective. [speaker002:] Oh really? Well that's annoying Is there anyway you could match the sale for me? [speaker001:] As a one time courtesy, I can offer you a 10% discount code. [speaker002:] Okay, well, that helps I would appreciate that [speaker001:] Your 10% discount code is 1GZ4N [speaker002:] Thank you [speaker001:] The code will expire in 7 days. [speaker002:] I will use that [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that's it [speaker001:] Thank you. Have a great day! [speaker001:] Hi, there. How may I help you? [speaker002:] Hi I would like to change my order to overnight del please [speaker001:] Okay, I can look into that and see if it's possible. May I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] May I have your Account ID and Order ID? [speaker002:] 2174665131 did you get it [speaker001:] Do you have your Account ID? [speaker002:] you mean 4IENX590MD that's what i normally use [speaker001:] Yes, that's perfect. Do you have the Shipping Status? [speaker002:] Well it is saying order received what that mean can I change to overnight delivery [speaker001:] So, we have received the order, but it hasn't shipped yet. Let me check if you can change it. [speaker002:] ok thank you [speaker001:] What is your membership level? [speaker002:] Make it overnight please I am a Silver member [speaker001:] Yes, it can be upgraded, and the charge for that is $20. May I use the card on file? [speaker002:] Thank you yes [speaker001:] Great! You should get your package tomorrow. [speaker002:] Perfect thanks [speaker001:] Can I help you with anything else? [speaker002:] Have a good day No thank you [speaker001:] You too. [speaker001:] good morning, how can I help you? [speaker002:] Hi, I need to ask for a refund on the shipping for my last order. It was way too expensive! [speaker001:] oh, sure would you give me your full name or account ID [speaker002:] Sure, I'm Sanya Afzal [speaker001:] additional to this you would give me the order ID, username and email please [speaker002:] 1832055911 is the order ID sanyaa15@email.com sanyaa15 is my username [speaker001:] ok everything in order, would you tell me the status of your shipment currently [speaker002:] it says " Out for Delivery" [speaker001:] ok we are going to give you a refund for the additional payment of the shipment. would you tell me how much was the amount [speaker002:] Ok thank you, it was just for the shipping fees of 14.99 I paid $84 for the jacket [speaker001:] all set! [speaker002:] Great! Thank you so much! [speaker001:] a pleasure to help you [speaker002:] Have a good day [speaker001:] have a nice day [speaker001:] Hello My phone was lost and thus I can't use two-factor to log into my account, can you help with this [speaker002:] Yes, I can help I'll send a code to your email so you can reset the two-factor [speaker001:] alright that will work [speaker002:] Can you tell me your name, your email address, and your PIN number? [speaker001:] Alessandro Phoenix, alessandro@email.com and that pin is going to be 857961 [speaker002:] Don't forget to follow best practices for security so you can stay safe. I will send a reset code to your email address [speaker001:] thanks for your help it worked [speaker002:] Sure Is there anything else I can do for you today? [speaker001:] no that is all have a good day [speaker002:] Ok, I'll end this chat now [speaker001:] Thanks for contacting AcmeBrands! What can I help you with today? [speaker002:] I was hoping to buy a dress from you, but it's twice as expensive as it would be if I bought it somewhere else. [speaker001:] I'm sorry that you're unhappy with the current pricing. Can please have your name? [speaker002:] Crystal Minh [speaker001:] Was there a specific item that you feel is overpriced, Crystal? [speaker002:] Yes, a pair of guess jeans [speaker001:] Had you seen the exact product at one of our competitors at a lower price recently? [speaker002:] Yes [speaker001:] Have you already placed an order for the Guess jeans? [speaker002:] yes [speaker001:] Could you provide me with your Order ID? [speaker002:] 7825852434 [speaker001:] Our prices do change with our sales and promotions and the competitor is probably offering a discount that is out of our control. [speaker002:] ok, so you can't price match it? [speaker001:] I cannot off you a price match but I can give you a discount code to use to use on your next order with us. [speaker002:] ok, thanks [speaker001:] Alright, give me one second to note your account and provide you with the code. [speaker002:] ok [speaker001:] Your promotional code is CP0WR. Just enter it in the promotional code field during your next checkout. [speaker002:] ok, thansk thanks [speaker001:] You're welcome! Is there anything else that I can help you with? [speaker002:] nope that is it [speaker001:] Great! I hope you enjoy the rest of your day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi, I just have a quick question about a shirt. Do you know a lot of the product details? [speaker001:] I can find out for you. What would you like to know? [speaker002:] on the Calvin Klein shirts, do you know if the buttons are brown, or black [speaker001:] Let me find out for you. The buttons are dark brown. [speaker002:] Okay, that sounds good [speaker001:] Is there anything else you would like to know? [speaker002:] and that was really all I needed. Thanks for answering [speaker001:] Have a good day. [speaker001:] I would like to check my order status because the cost go shipping is way to high [speaker002:] Welcome [speaker001:] Im a bronze member haven't had to pay for shipping this high before [speaker002:] I am very sorry to hear about this Give me your full name or account id [speaker001:] Am I able to cancel this order and get a refund? Alessandro Phoenix [speaker002:] Now I need to validate your purchase [speaker001:] Okay [speaker002:] Give me your username, email and order id [speaker001:] Username: alessandrop575 | Email Address: alessandrop575@email.com Order ID: 8222773854 [speaker002:] Purchase validated What is the shipping status? [speaker001:] In Transit [speaker002:] I will cancel the order since it is still in transit [speaker001:] Okay [speaker002:] It has been canceled.is okay now. All All is okay now [speaker001:] Yes, thank you for all your help today [speaker002:] You're welcome Have a nice day [speaker001:] Thanks for contacting us today! How can I help? [speaker002:] Hi, I made an order there, but I got an email that makes it sound like the shipping date is wrong [speaker001:] Sorry to hear! Let me take a look. [speaker002:] I thought it should have been arriving tomorrow afternoon [speaker001:] What is your full name, please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. And how about your account ID and order ID? Also, what did the email say the delivery time would be? [speaker002:] The email said next week [speaker001:] Okay. What are your account and order IDs, for account verification, please? [speaker002:] 6GEEXGVV4A 4355469243 [speaker001:] Thank you. I will also need your username and email for purchase validation. [speaker002:] cm180602 and cm180602@email.com [speaker001:] Got it, thanks! I'm very sorry about this error. It looks like it was an error with our shipping department, but I'm going to have it expedited to you, so you should now receive it tomorrow afternoon. One moment, please, while I put that in my system. All set! Can I help you with anything else? Sorry again for the inconvenience! [speaker002:] No, that was everything. Thanks a lot [speaker001:] You're welcome, Crystal, have a good day! [speaker001:] Hi, how can I help you? [speaker002:] Hi i just saw something on the news I'm a bit concerned about. [speaker001:] Me too! What did you see? [speaker002:] They said kind of service was added mt our accounts and I'd prefer not to have anythign extra. [speaker001:] Are you concerned that a service may have been added to your account? [speaker002:] Yeah, that's what I heard about. [speaker001:] Ok, I can help with that [speaker002:] great! [speaker001:] Can I have your full name or Account ID please? [speaker002:] Sure thing my name is Alessandro Phoenix [speaker001:] thank you [speaker002:] I actually don't have my account ID howvever [speaker001:] that's okay. Let me check if your account has been effected [speaker002:] awesome, thank you [speaker001:] you're welcome There was an extra service added to your account! [speaker002:] Oh no, yeah can we get that removed? [speaker001:] I can remove it now if you would like? yes. Let me get you a refund too for the service that was added [speaker002:] thank you so much! you were a big help@ [speaker001:] of course! I'm glad you called us! It's done and everything is back to normal on your account [speaker002:] I am too, now i don't have to worry about a suprise bill! haha [speaker001:] exactly Can I help with anything else? [speaker002:] Nope thats it! [speaker001:] Okay, have a great day [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] I cannot get into my account [speaker001:] I'm sorry to hear that. Let me help What is the issue in accessing it? [speaker002:] I lost the phone that I use for 2 factor authentication [speaker001:] No problem. I can get that reset for you What's your full name? [speaker002:] Cystal Minh Crystal [speaker001:] And what is your email? [speaker002:] I don't have one [speaker001:] Alright. No problem as long as you have your account PIN [speaker002:] No, no PIN [speaker001:] Okay could you just verify your mother's maiden name please? [speaker002:] Ahmed [speaker001:] Okay one moment please. Make sure to keep your accounts safe by continuing to use 2 factor authentication. I will send a link to your email associated with your account. Is there anything else I can do for you today? [speaker002:] No, thank you [speaker001:] Awesome. Have a wonderful day! [speaker001:] Hi! How can I help you? hello? anyone there? [speaker002:] HI! Just received the confirmation but it said the delivery time is 5 days. It is supposed to be 2 days because I paid for the expedite shipping. [speaker001:] ok, let me look into that for you! [speaker002:] Can you check? [speaker001:] May I have your name please? [speaker002:] Thanks Sanya Afzal [speaker001:] Thanks, may I have your account ID and order ID please? [speaker002:] Account ID: 5QMU5JDUVE Order ID: 6454729295 [speaker001:] Great, I'll also need your username and email address please [speaker002:] my username is sanya124 my emai;" sanya 24@email.com [speaker001:] OK, thanks! I am happy to let you know that the email you received was incorrect you will still get expedited shipping! [speaker002:] oh great Thank you [speaker001:] was there anything else I could help with? [speaker002:] I am good thanks [speaker001:] perfect, have a great day! you're welcome! [speaker001:] Hello. How can i help you today? [speaker002:] I want to know if I have free shipping. [speaker001:] Okay are you looking to see if your cart qualifies for free shipping? or are you more specifically asking to see if you qualifity for free international shipping? [speaker002:] like international shipping. latter one [speaker001:] Okay one moment please Can I get your full name please? [speaker002:] David Williams [speaker001:] Okay It looks like your account unfortunately does not offer free international shipping [speaker002:] oh okay [speaker001:] Here is a link to a FAQ page that can answer similiar questions about your subscription [speaker002:] thanks [speaker001:] No problem is there anything else I can do to help you today? [speaker002:] no [speaker001:] Okay have a great day [speaker001:] Hello. How can I help you today? [speaker002:] Hi, my shirt arrived in the mail and it had a stain on it I'd like to return it and get my money back [speaker001:] Oh no. Sorry to hear that. May I have your name please? [speaker002:] Crystal Minh [speaker001:] Can I also have your account ID and order ID? [speaker002:] My order ID is 0284292886 I don't know my account ID [speaker001:] I also need the username and email address please. [speaker002:] cm313716 cm313716@email.com [speaker001:] What is your membership level Crystal? [speaker002:] Gold [speaker001:] Let me send you a return label. What is your address? [speaker002:] 6293 Circle Drive San Mateo, NY 52461 [speaker001:] Thank you. Will you be returning this by mail? [speaker002:] yes [speaker001:] You should receive the return label by email. And you can drop it in the mail. Anything else? [speaker002:] no that's it! [speaker001:] Great have a nice day? [speaker001:] Hello, how may I help you? [speaker002:] Hi there, I bought a jacket from you and it had a stain on it when i took it out of the packaging. I would like to return it. [speaker001:] Let me help you with that. So you would like to return a jacket that had a stain on it? [speaker002:] Yes please [speaker001:] Could I have your full name or account id? [speaker002:] Alessandro Phoenix [speaker001:] Could I have your username, email address and order id to validate your order? [speaker002:] Username: aphoenix536 aphoenix536@email.com 6066 Brushwick Dr Monterey, MI 44548 Order ID: 9162334659 [speaker001:] Thank you What is your membership level? [speaker002:] Guest [speaker001:] Could you tell me the purchase date of the jacket? [speaker002:] November 12, 2019 [speaker001:] It has been longer than the 30 days allowed to be able to return the jacket. [speaker002:] It is still in the original packaging [speaker001:] We only allow returns up to 30 days and since it has been longer than that, we cannot accept a return. I apologize for that but it is the policy. [speaker002:] Can i get a coupon for next purchase due to the quality of the jacket i purchased? [speaker001:] I am sorry but we cannot offer a coupon at this time. [speaker002:] Alright. Thanks. [speaker001:] Can I help you with anything else? [speaker002:] Nothing at this time. [speaker001:] Have a good day. [speaker001:] Hello, how can I help you? [speaker002:] How do I wash this Calvin Klein shirt? [speaker001:] Although this is a premium shirt, the maintenance is quite straightforward. You can throw it into the washer with all your other clothes, and wash it normally. We recommend using the color guard with bleach detergent to preserve the splashes of color. Drying should be on permanent press when possible, but this is not required. Is there anything else I can help you with? [speaker002:] no that sounds so easy! [speaker001:] It is! Have a nice day! [speaker001:] Hi there, how can I help you? [speaker002:] I ordered this jacket but I've changed my mind and I don't really want it [speaker001:] Okay no problem. I'll help you with this issue. One moment please [speaker002:] thanks [speaker001:] I will need to know your order ID, username, and email to up the order. [speaker002:] ID is 2753259260, username is sanyaafzal977 and email is sanyaafzal977@email.com and I just ordered it so I know that it hasn't shipped yet [speaker001:] Ok, I can send you a refund either via a prepaid gift card, by adding value to your account, by check, or refund to credit card. Which do you prefer? [speaker002:] refund to cc so I can go eat some sushi, please [speaker001:] That sounds delicious:] One more thing can you confirm the dollar amount of your order? [speaker002:] it was $99 thanks, you're a doll [speaker001:] Ok, your order has been refunded. Is there anything else I can help with? No problem! [speaker002:] that's it, have a great night, thanks [speaker001:] Great you too. Bye now [speaker001:] How can I help you? [speaker002:] the webiste is SOO Slow what cnai do [speaker001:] Sorry, I can notify our website team. Can you try logging out and back into your account please? [speaker002:] i just tried and it is still raelly slow anything else [speaker001:] Sorry, have you tried visiting another site to see if it's a connection issue? [speaker002:] looks like thats what it is ill restsart my router thanks [speaker001:] You're welcome. Is there anything else I can help you with? [speaker001:] Hi, what can I do for you? [speaker002:] Hello I was wondering if you could tell me when your annual sale will be this year? [speaker001:] Sure, I can look that up for you Can I have your name please? [speaker002:] My family will be here for the holidays and I would like to get everything at that sale [speaker001:] Oh that sounds amazing, how exciting. [speaker002:] Sure it's Chloe Zhang [speaker001:] The annual sale occurs during the early months of the year usually during the last week of January. This year, the annual sale started on January 23rd and ended on January 31st. If you missed it this time around, please make sure to subscribe to our our newsletter for the latest news and updates! Don't forget you can also use a promo code to save money as well. [speaker002:] Oh thank you, looks like I missed it but I will catch it next time Thank you so much for that info [speaker001:] Is there anything else I can do for you? [speaker002:] No thanks again, have a great day [speaker001:] Thanks, you too. [speaker001:] Hi, how may I assist you today? [speaker002:] I need to pay my premium subscription fee. [speaker001:] Okay, what's your name? [speaker002:] Sanya Afzal [speaker001:] Can I have your account and order IDs as well? [speaker002:] Account ID: OOWIWH8D53 Order ID: 9970861162 [speaker001:] You owe $14 today. Do you have a credit card you want me to use, or shall I use the one on file? [speaker002:] Use the one on file please. [speaker001:] All set. [speaker002:] Thank you [speaker001:] Can I do anything else for you? [speaker002:] nope that's all [speaker001:] Great. Have a wonderful day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello For whatever reason, I'm missing $40 worth of credits in my account Please help me get my credits back [speaker001:] I see, let's see what we can do about this, one moment. [speaker002:] ok [speaker001:] May I have your full name or Account ID? [speaker002:] Alessandro Phoenix [speaker001:] Thank you for that. Now do you remember where these credits are coming from? Such as a subscription refund or a previous purchase? [speaker002:] I earned them from a promotional package I purchased a couple of weeks ago [speaker001:] Fantastic. Let me enter some info into the system and see what we come up with, one moment. [speaker002:] Ok [speaker001:] Ok, so the system is telling me it's there, therefore it might be a problem in the Customer Interface. So let's try something real quick that should solve the problem. [speaker002:] Ok! [speaker001:] Go ahead and logout then log back in. This is usually a cookie issue. [speaker002:] Ok, give me a second [speaker001:] Of course! [speaker002:] Ok, I logged out and back in [speaker001:] Do you see your credit now? [speaker002:] Checking Yes, I see the $40 in credits now. Thank you!!:] [speaker001:] Also let me apologize for this inconvenience. Fantastic! You are most welcome, is there anything else I can help you with today? [speaker002:] No, what was everything! Thanks again and have a great day!:] [speaker001:] Thank you for your patronage, and have a great rest of your day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi my order never was received [speaker001:] I'm sorry that you haven't received your order. Can you provide me with your name or account ID so I can pull up your account? [speaker002:] Albert Sanders [speaker001:] Thank you. Can you provide me with your username, email address and order ID to locate your order? [speaker002:] Email Address: asanders028@email.com Username: asanders028 Order ID: 3147921452 [speaker001:] It can take a couple of days for orders to arrive. How many days have you been waiting for your order? [speaker002:] Over 3 months 9 days sorry [speaker001:] I'm sorry that the shipment is taking longer than expected. I can ship a new order out to you right away if you provide me with your shipping address. [speaker002:] 8199 Brushwick Dr Baltimore, WA 5978 Thanks so much [speaker001:] You're welcome. Which products were to be included in your order? [speaker002:] Guess shirt [speaker001:] I've placed the new order and you should be receive it in the next few days. Is there anything else I can help you with? [speaker002:] great. That's all [speaker001:] Alright, I hope you enjoy your weekend! [speaker001:] Thank you for contacting AcmeBrands! How can I help you? [speaker002:] I just wanted to double check on my order and that the total is $187. Is the total cost of my order $187? [speaker001:] Yes I can. Did you receive an email that your total was incorrect? [speaker002:] Yes I did. [speaker001:] Okay. Could I please have your name and account ID? [speaker002:] My name is Joseph Banter, and my Account ID is ZLYJTZB51K [speaker001:] Thank you. I've pulled up your account. What is the order ID of the order? [speaker002:] The Order ID is 5713443255 [speaker001:] Thank you. [speaker002:] You're welcoe [speaker001:] No, the total amount of your order is $167. I apologize for the error in the email you received. [speaker002:] Great, thank you so much! [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] No, that was all. [speaker001:] Great, I hope you enjoy the rest of your day! [speaker001:] Hi! How may I help? [speaker002:] I need to change the deails of where I wan something shipped please. and hello! [speaker001:] Sure! May I have your full name, username, order ID and email to verify? [speaker002:] Alessandro Phoenix aphoenix051 and my email is aphoenix051@email.com o sorry the order is is 9139382062 [speaker001:] What is your current shipping status? And thank you. [speaker002:] out for delivery [speaker001:] Well then this change of address can only occur for future orders, alright? What would you like it changed to. [speaker002:] 7980 Brushwick Dr Raleigh, MI 66163 [speaker001:] It has been changed. Anything else today? [speaker002:] thanks that will be all [speaker001:] Have a good one! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, this is Alessandro Phoenix, I've placed an account there, but I need to make some changes regarding the shipping [speaker001:] In what way are you trying to change your shipping? [speaker002:] The problem is, I seem to have ordered the wrong item by mistake, so I need to change that before anything is shipped [speaker001:] Ahhh [speaker002:] It looks like I ordered a Guess shirt by mistake, I really wanted to order the $74 Calvin Klein shirt [speaker001:] Okay okay, give me a moment and I'll have everything I need to help you. What's the shipping status for your order? [speaker002:] "Order Received" according to my account I hope that means that it hasn't left the building [speaker001:] It should Can I have your username, email, and order ID please! [speaker002:] You can indeed, in that order they are: alessandrophoenix533 alessandrophoenix533@email.com 8648938746 [speaker001:] Okay, so I'll cancel that order for you and you shouldn't have to worry about it at all. [speaker002:] Ah that would be great [speaker001:] You shouldn't have to worry about a refund process or anything since we did it before it got to you And you can order the shirt without worry! Is there anything else I can do for you today? [speaker002:] Excellent. I should be able to get it right this time, so I won't need anything else. Thanks for all your help [speaker001:] Have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi! Your website seems to be running really slow, to the point where I am unable to see anything. [speaker001:] ok. Let me see what I can do I will write a report ad notify our team. In the meantime: Plese try logging out and then back in. Let me know if that helps. [speaker002:] One second [speaker001:] ok [speaker002:] That didn't seem to help. Any other ideas? [speaker001:] Please visit another site and let me know if that is slow as well. [speaker002:] Hmm. Sees like the other site is slow as well. It may be my internet, not just your site. [speaker001:] OK. That sounds right. ANything else I can help with today? [speaker002:] Nope. That is it. Thank you though [speaker001:] You're welcome. Have a great day! [speaker001:] How can I help you? [speaker002:] Good day I was trying to get a refund for the Michael Kors shirt I bought I'd like to return it [speaker001:] Is there anything wrong with it by chance? Nothing needs to be, I just would like to note if something is. [speaker002:] So I believe there is nothing wrong, just changed my mind I want to just get a refund for it [speaker001:] May I have your username, email, order ID and full name to verify? [speaker002:] Sure My username is normanb9 My email is normanb9@email.com My order id is 1121292229 [speaker001:] Full name by chance? [speaker002:] Norman Bouchard Thanks [speaker001:] How would you like the money sent back to you? Credit? [speaker002:] Credit will be fine [speaker001:] What is your membership status? [speaker001:] Hello. Thanks for contacting the customer support team, how may I help you today? [speaker002:] HI i was trying to browse for some products online but the search is taking unusually long [speaker001:] I can certainly look into that for you. May I start by getting your full name? [speaker002:] I see a spinning wheel and nothing else. It is very frustrating Albert Sanders [speaker001:] Mr. Sanders, that happens some times, but we can usually fix that for you in no time. [speaker002:] Thank you [speaker001:] Let's start by having you log out and then logging back in. [speaker002:] okay sorry. That did not help. Any other ideas? [speaker001:] This time can you try to search for another item. Perhaps try looking for Guess jeans. [speaker002:] Okay [speaker001:] If that works, then try your original search again. [speaker002:] Well that kinda helped. I do not know why [speaker001:] It's the magic of Acme. [speaker002:] :] [speaker001:] I'm very happy that your problem was solved. [speaker002:] Thanks for your help [speaker001:] Is there anything else that I can help with today? [speaker002:] Thats all. Thank you [speaker001:] We appreciate you shopping with Acme, have a tremendous day! [speaker001:] Hi, how can I help you today? [speaker002:] Hi, what happens if i am late with the subscription payment [speaker001:] Are you just asking, or would you like me to look at your specific account? [speaker002:] You can look up my account Alessandro Phoenix [speaker001:] ok great. you want to know what happens if your late with a subscription payment? [speaker002:] Yes [speaker001:] One moment please [speaker002:] Ok [speaker001:] Do you know your membership level? it's not required [speaker002:] Guest [speaker001:] ok, a late fee of $2 is charged per day if your late [speaker002:] Oh ok thank you [speaker001:] Our gold and silver members get a 5 day grace period Your welcome [speaker002:] Oh ok i might upgrade [speaker001:] Can i help you with anything else? [speaker002:] Nope thats it [speaker001:] Yes, keep shopping with us and you can definetely upgrade! Ok, have a great day Good bye [speaker002:] Ok thank you [speaker001:] your welcome [speaker001:] I would like to know more about a product [speaker002:] Okay, I'd be glad to help. Which product? [speaker001:] Product: boots Brand: Calvin Klein I would like to know is the lace black or dark brown [speaker002:] Sure, let me check on that for you. [speaker001:] ok [speaker002:] The laces on the boots are black. Our purchasers decided on black because they thought black was more stylish. Would you like to know anything else about the boots? [speaker001:] Okay, thank you for the information That will be everything [speaker002:] You're welcome, have a great day. [speaker001:] Hi, how can I help you? [speaker002:] I am looking to buy some boots I wanted to buy from you but I noticed Amazon has the exact same boots for 55 [speaker001:] May I have your name please? [speaker002:] Albert Sanders [speaker001:] thanks. which boots are you looking for? [speaker002:] Calvin Klein Boots 69 dollars they are an ankle boot with a wedge heel [speaker001:] What is your membership level? [speaker002:] gold [speaker001:] Let me check if I can do a price match for you. We can do a price match for you! [speaker002:] That would be great! I will take them then [speaker001:] I will give you a promo code. [speaker002:] okay [speaker001:] HAPPYSHOPPING is the promo code. [speaker002:] got it [speaker001:] Is there anything else that I can help you? [speaker002:] that's it, thanks [speaker001:] Have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] I want to ask for an extension on my premium subscription because i want some time to get the money [speaker001:] Glad to help. May I have your full name please? Hello, are you there? [speaker002:] hi Joseph Banter [speaker001:] thanks Joseph. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] Account ID: SBSE4PSAGI Order ID: 1864894065 [speaker001:] Perfect. It depends on your membership level on whether you get an extension. So what is your membership level? [speaker002:] silver [speaker001:] and what is the due date? [speaker002:] I dont know [speaker001:] okay, I will check for you. The due date is today. So you can get an extension for the payment. Is there anything else that I can help you with? [speaker002:] Thanks That will be all [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello. My name is joyce wu [speaker001:] Hi Joyce, is there an issue with your order? [speaker002:] i would like to view my shopping history online, but i forgot my password. i have my username though [speaker001:] What is your username? [speaker002:] jwu92034 [speaker001:] I can generate a temporary password so you can access your account. I will need a pin number if you have it. [speaker002:] i was never given a pin [speaker001:] Can you answer a security question? [speaker002:] martinez thank you [speaker001:] Ok a password of:JWu123 has been generated. We suggest you change it after logging in. [speaker002:] cool i will, thanks again [speaker001:] Is there any thing else I can assist you with? [speaker002:] no, that would be it for now thanks agian [speaker001:] Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I do not want a subscription but i just got a notification that I have one. [speaker001:] I can look in to that for you. So it seems a subscription was added to your account and you don't want it? [speaker002:] correct [speaker001:] Can I get your full name or Account ID to pull up your account? [speaker002:] Joseph Banter [speaker001:] Thanks Joseph. And how did you hear that this service was added to your account? [speaker002:] i got an email [speaker001:] Let me just look in to this. One moment please. It looks like the company made a mistake and did add the subscription. I can remove that for you though. [speaker002:] Okay, thanks [speaker001:] I removed it for you. Were you charged for it also? [speaker002:] yes, $40 thank you, that's all [speaker001:] I also refunded you the $40. Thanks and have a great evening. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hello, I would like to make sure the items I purchased are shopped as I got an email stating otherwise [speaker001:] Okay, I can check on that for you [speaker002:] Thanks [speaker001:] Do you wish to confirm that your items have been shipped? [speaker002:] Yes please [speaker001:] Okay, I'll just need to take a look at your account. May I ask your full name, account ID, and the order ID and then to verify the purchase, I'll also need to ask for your username and email address [speaker002:] Alessandro Phoenix, KCTELTRJVK, 6269210292 alessandrop822, alessandrop822@email.com [speaker001:] Okay I will check with our system to see if your order has shipped. Oh, I see that the item has not been shipped yet. It looks like there was a delay on our end [speaker002:] Ok [speaker001:] I'll go ahead and expedite that shipment, and it should still arrive on time [speaker002:] Thank you very much [speaker001:] Is there anything else I can help you with today? [speaker002:] That is all [speaker001:] Excellent, have a great day Mr. Phoenix [speaker001:] I want to add an additional item to my order. [speaker002:] Sure! May I have your full name, account and order ID to verify? [speaker001:] David Williams JMW85HN2RC 4969558897 [speaker002:] What is the shipping status? [speaker001:] Out for Delivery [speaker002:] What is your membership level? [speaker001:] Bronze [speaker002:] Then I'm sorry, it's too late to add to an existing order. You'll need to make a new order on the store. [speaker001:] Thanks for the info. I understand that. [speaker002:] Was there anything else you needed? [speaker001:] That's all. [speaker002:] Have a good day! Sorry for the issue. [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] So I wanted to check on the status of my impending order but I can't get into my account think i could have mixed up usernames as the passwords not wrong [speaker001:] I'm so sorry to hear that, let's try to get your username recovered for you. Could you provide me with your First and Last name please. [speaker002:] I'm albert sanders it's possible I signed up with 'al' [speaker001:] Thank you Albert. I was able to pull up your account. For the recovery process I'll need a few more pieces of information. Any 2 of the following will be fine. Zip code, Phone number or Email Address. [speaker002:] ok newark ny 75974 328 540 0202 [speaker001:] Great, I was able to verify your identity. Let me get your username now. Alright, your username is asanders1 [speaker002:] ohh right ok I'm back in and looking at my order. thanks so much! [speaker001:] I'm glad we were able to get the problem resolved. Was there anything else I could help with today? [speaker002:] that'll be it take care [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello! How can I be of assistance to you today? [speaker002:] Hi, I recently received my order and my husband doesn't like the jeans, so I want to return those. [speaker001:] No problem, I can help with that! Do the jeans have any defects? [speaker002:] It's actually out for delivery I saw online, but I showed them to him online. Is there anything that can be done about this situation? There are no defects, he just doesn't like the look. [speaker001:] To get started initiating a return, can I get your full name or account ID? [speaker002:] Sure, it is Chloe Zhang. [speaker001:] Thank you Chloe! Can I get your username, email address, and order ID? [speaker002:] User name ChloeZ, email is czhang@email.com and order ID is 9605836271. [speaker001:] Alright Chloe, I have confirmed your purchase. How would you like to receive your refund? Would you like a direct refund to your credit card? [speaker002:] Yes, that would be great! [speaker001:] Can I have you confirm the purchase amount and credit card number? [speaker002:] Purchase amount was $49 and the card is 8410000000001111. [speaker001:] Thank you for that information! Is there anything else I can help you with today? [speaker002:] No that was all I needed, thanks for your help! [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] I had a question about my subscription. I want to keep it, but I'm not sure when my payment is due. [speaker001:] Of course let's see what we can find out about this. [speaker002:] Okay [speaker001:] May I have your full name or account ID? [speaker002:] Yeah, my name is Sanya Afzal [speaker001:] And to verify your identity, may I have your account ID and order ID? [speaker002:] My account ID is DKV445W8UH and my order ID is 8539469942 [speaker001:] Fantastic, let me pull up your status, one moment. So your subscription is active and your due date was yesterday for $14. [speaker002:] Oh, oops! Can I pay it now? [speaker001:] Of course, first let me give you a link that you can always look this information up yourself and save yourself some time. [speaker002:] Sounds good, thanks [speaker001:] There we go. Now let's get this amount taken care of. [speaker002:] Okay [speaker001:] So I will put this $14 on the credit card on file and get it into the system. [speaker002:] Perfect! I didn't want to have to get my purse out. [speaker001:] All done. Is there anything else I can help you with today? [speaker002:] No, that's everything. [speaker001:] Thank you and you have a wonderful rest of your day! [speaker001:] hi how can i help you todya [speaker002:] Hi can you deliver to this to my home adr [speaker001:] deliver what? [speaker002:] refund [speaker001:] What is your name? [speaker002:] Joyce My order id is Order ID: 3689981828 [speaker001:] what is your last name [speaker002:] Wu [speaker001:] What is the order status? [speaker002:] Pending I wish to return this jacket and would like to my refund amount [speaker001:] what is your username and account id? [speaker002:] jw035074 [speaker001:] and your meail address please [speaker002:] jw035074@email.com [speaker001:] Where do you want it refunded to? [speaker002:] in store [speaker001:] a paper check to your address? [speaker002:] yes check is comfortable for me or you can add it to my account [speaker001:] What isyour account id [speaker002:] jw035074 749-5627 Name: Joyce Wu Phone Number: 749-5627 Member Level: Silver Email Address: jw035074@email.com Username: jw035074 [speaker001:] What is the dollar amount? [speaker002:] Purchase Date: 2019-07-16 Order ID: 3689981828 Payment Method: Debit Card Address: 7103 Primrose Ave La Fayette, CA 86652 84 Product: Jacket Brand: Tommy Hilfiger Amount: $84 Thank you Bye [speaker001:] The refund will be added to your account, let me know if you have any questions [speaker001:] Hello! How may I help you today? [speaker002:] Yes, I have a problem. I was charged twice for a pair of Calvin Klein jeans I bought. [speaker001:] Let me look into that, may I have your full name? [speaker002:] It is David Williams. [speaker001:] Thank you, may I now have your Account ID and Order ID to confirm? [speaker002:] Yes my Account ID is 3N8BPY4LEK and my Order ID is 6655089114 [speaker001:] May I ask what your membership level with us is? [speaker002:] Yes, it is Silver [speaker001:] We always trust these members, what was the extra fee cost and I will remove it. [speaker002:] It was $74. [speaker001:] This fee will be removed. Was there anything else? [speaker002:] No, thank you so much. [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? Hello, are you there? [speaker002:] Hello Yes, I apologize I have a question about a product I am considering buying a jacket on your site [speaker001:] Okay, and what do you need to know? [speaker002:] But I was wondering, how would I get a wine stain off the jacket? I am asking about the $59 Guess jacket [speaker001:] Okay our recommended steps for removing wine stains are First wet a cotton cloth and gently dab the stained area. Then sprinkle salt on the area and let it sit for 5+ minutes, to absorb excess water. Then pour boiled water on the area to flush out the stain. [speaker002:] Okay And that's it? [speaker001:] Then just launder the jacket on the hottest setting to completely any residual marks. [speaker002:] I see That sounds doable [speaker001:] And dry it on the line or low heat. Anything else I can do for you? [speaker002:] I think I know what to do about wine stains now That's all I needed Thank you!! [speaker001:] Then have a nice day! [speaker001:] Thank you for contacting Acme brand. May I have your name please? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal. How can I help you today? [speaker002:] This is ridiculous! I have been trying to buy this calvin klein tshirt for weeks now. It is never in stock. I'm beyond irritated [speaker001:] oh no! i am so sorry. let me look into that for you! [speaker002:] ok [speaker001:] what is your account iD [speaker002:] I don't have that with me [speaker001:] i am so sorry that this happened. i am writing up a report now, and i will be sharing this with our purchasing department that way they can fix this in the future. this is unacceptable! [speaker002:] thanks, i think so too [speaker001:] is there anything else i can try to help you with today? sorry i could not help you more with that shirt [speaker002:] no, that is my main issue. hopefully it gets sorted soon do you need anything else from me? [speaker001:] no thank you. just have a wonderful day [speaker001:] Hi I just found out what I ordered is 20 cheaper at Walmart [speaker002:] Oh no! Let me see what I can do. Can I have your full name or account ID to pull up your account please? [speaker001:] Joseph Banter JE4GOSNOJO [speaker002:] Could I also get your order ID? [speaker001:] 1652287095 [speaker002:] Alright, I've found your order. Unfortunately prices often change. Our prices are set by a dynamic algorithm and it's outside of my control. [speaker001:] Can I talk to manager please [speaker002:] I can't connect to a manager at the moment. I am able to offer you a discount via promo code. Your promo code is 8IJUI [speaker001:] Ty [speaker002:] Is there anything else I can help you with? [speaker001:] I appreciate that No thank you [speaker002:] Thanks, have a great day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] I am trying to buy some jeans. However, my credit card keeps getting rejected. Can you help me? [speaker001:] I'm sorry your having difficulties placing your order. I can help you. Can I have your name? [speaker002:] Joyce Wu. [speaker001:] Joyce, can you try deleting all of the payment information and enter it all again for me? Then let me know if it's rejected again? [speaker002:] I tried that. The card was rejected again. [speaker001:] Okay. Log out of your account completely, then log back in and try to place your order. [speaker002:] OK. I tried that. It did not work. [speaker001:] Alright. Can you check the expiration date of the credit card? Maybe it has expired. [speaker002:] OMG. How stupid of me. This credid card expired a year ago. [speaker001:] It happens. I'm glad we found the reason. You'll just need to use a different card to place your order. Is there anything else I can help with. [speaker002:] I am going to shred this card right now. Now, that is all. [speaker001:] Okay. I hope you have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] looking for help my cart does not seem to be updating when I add items [speaker001:] I'm sorry to hear you're having trouble. There are a few tricks we can try. Have you tried adding more than one item to make sure it isn't that specific item? [speaker002:] wait let me check yes i have will not update [speaker001:] Okay, next thing you can try is logging out and back in. Sometimes that resolves it. [speaker002:] ok let me do that give me second [speaker001:] No problem. Just let me know if that works! [speaker002:] great! that workd you the best [speaker001:] Yay! Glad to hear it. Is there anything else I can help you with today? [speaker002:] no thank you [speaker001:] You're welcome! Have a great day. [speaker001:] Thanks for contacting customer service, how can I help you? [speaker002:] Hi My connection to the websit is very slow [speaker001:] I'm sorry to hear. Let me try to help you with that! [speaker002:] is there anything going on [speaker001:] Can you try logging out of your account and then logging back in? [speaker002:] ok, i have done that it is still laggy [speaker001:] Okay. Can you try closing the rest of your browser tab, as well as other applications on your computer? They may be slowing things down. [speaker002:] ok closed all the applications on my comp looks like thats sped things up a bit [speaker001:] Great! Can I help you with anything else today? [speaker002:] nope that is all, thansk! [speaker001:] You're welcome, have a good day! [speaker001:] Hello? [speaker002:] Good afternoon and thank you for contacting AcmeBrand. How can I help you today? [speaker001:] I have been trying to browse the tshirts but it wont load there is just a continuous spinning wheel [speaker002:] I'm sorry to hear that. Can I please have your name? [speaker001:] Albert Sanders [speaker002:] Okay, Albert, and is this while you're trying to place an order or is it every page? [speaker001:] I can't even get that far. It is as soon as I tried to pull up the page. [speaker002:] Alright. Give me one moment research this. It appears we may be having a server issue. I'll written a report to our Website Team to notify them and have them fix the issue. [speaker001:] So, it is on your end? Do you know how long that will take? [speaker002:] I appears that it may be. Have you tried loggin in and out of your account? [speaker001:] twice. Wait a sec, I will try again [speaker002:] Okay. [speaker001:] nothing, still spinning [speaker002:] Are you able to view other websites? [speaker001:] haven't tried they are loading fine [speaker002:] Alright. Can you close any programs running in the background and additional browser tabs to see if you can get acmecorp.com to load correctly? [speaker001:] nothing else is open [speaker002:] Okay. I don't have a timeline for when this issue will get fixed, but I can place an order for you if you wish. [speaker001:] that works, thanks [speaker002:] First, I would need your credit card number. [speaker001:] 390283748575434 [speaker002:] Thank you. And the expiration date on that card? [speaker001:] 1220 [speaker002:] Thank you. Which products would you like to order? [speaker001:] Calvin Klein t-shirt for $84 [speaker002:] Okay, and is that the only item? [speaker001:] yes [speaker002:] Great. I've placed your order and you should be receiving an order confirmation soon. I apologize again for the issue with our website. We'll be getting it back up and running as soon as possible. [speaker001:] thank you very much [speaker002:] You're welcome. Is there anything else I can help you with today? [speaker001:] that's it, thanks Have a great day [speaker002:] You're welcome. You too. [speaker001:] Hello. How can I help you today? [speaker002:] Hi, I would like to know more information about a product you have [speaker001:] Sure. Ill see if I can help you. [speaker002:] I am thinking of buying some Calvin Klein Jeans [speaker001:] Ok. How can I help you today? [speaker002:] I would like to know if there are any available in large sizes [speaker001:] We do have larger sizes. Is there anything else I can help you with? [speaker002:] OK, thanks for the help. That's it [speaker001:] Great have a nice day. [speaker001:] Hello, what can I help you with today? [speaker002:] I want to view my shopping history online. However I cannot access my account because I forgot my username. [speaker001:] Ok, I can help you find that out. Can I please have your full name, zip code, and email address? [speaker002:] Sure. Crystal Minh, the zip code is 96558 and I don't remember signing up with an email. [speaker001:] Ok, no problem. Can I have your phone number instead? [speaker002:] Sure it is 204-4069 [speaker001:] Great! It looks like your username is CMinh1 Is there anything else I can help you with today? [speaker002:] Nope that solves my problem. Thank you! [speaker001:] You're welcome:] [speaker001:] Thank you for shopping with AcmeBrands! How may I help? [speaker002:] I am wanting to buy this shirt but would like to know how big the collar is Product: shirt Brand: Calvin Klein Amount: $94 [speaker001:] Let me find out for you! One moment, please. The most common collar size is 15 inches. We do have smaller ones that are comfortable for 14 inches, and the largest ones are best for 16 inches. Is there anything else I can help you with? [speaker002:] So the larger one would be most likely not to squeeze the neck then? [speaker001:] Correct! Most people are fine with the standard 15" size, but if you're worried, go for the 16". [speaker002:] Ok, thats all i needed thanks [speaker001:] You're welcome! Have a wonderful day. [speaker001:] I would like to pay my subscription fee so I can keep my annual subscription active [speaker002:] Thank you for shopping with AcmeBrands! I can help you with that. May I have your full name? [speaker001:] Rodriguez Domingo [speaker002:] Thank you. May I also have your account ID and order ID? [speaker001:] Order ID: 0915325903 Account ID: GAAIQC4PAV [speaker002:] How much did you want to pay? [speaker001:] Just tha premium subscription fee [speaker002:] It looks like $55 is due. Do you have a credit card you would like to use? [speaker001:] Yes that fine, I would like to use the card that is on file [speaker002:] Perfect! Let me get that done. [speaker001:] ok [speaker002:] You're all set! Is there anything else I can help you with today? [speaker001:] Okay, thank you that will be everything [speaker002:] Okay. Have a wonderful day! [speaker001:] Thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hi, do you know when your store here closes. I want to go shopping there. [speaker001:] Let me take a look. All of our AcmeBrands stores are encouraged to be open from 8AM to 11PM in order to best serve our customers. You can always check online at www.acmebrands.com to shop 247. You can make purchases, process refunds, and get answers to the most frequ [speaker002:] Okay, thank you. [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that's all. [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Good morning, I need to change my shipping details on my order because I have had to move [speaker001:] Okay, can I please get your full name or account ID? Also, do you know the shipping status of your order? [speaker002:] Full name is Norman Bouchard the otrder is in Transit [speaker001:] Okay, I need to validate the purchase Can you please tell me your username, email, and order ID? [speaker002:] username is normanb3, email is normanb3@email.com, and order id is 0393056545 [speaker001:] Great, I was able to verify the purchase What's the new address you want it shipped to? [speaker002:] 1234 Main Street, Newark, NY 973073 [speaker001:] Okay, your order has been updated with your new address Is there anything else I can help you with? [speaker002:] no that is it. thank you [speaker001:] Have a nice day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I wanna know more about Guess Boots for 99 dollars [speaker001:] OK. I can help with that. What was your question. [speaker002:] do you have size 9 in stock? [speaker001:] Ok. Let me check. We have a number of different sizes. The website www.acmebrands.com, will show you what is in stock. If it says out of stock, we usually replenish the boots at end of month. [speaker002:] okay then [speaker001:] I would suggest checking in at that time if it is currently out of stock. Hope this helps. [speaker002:] thank you [speaker001:] You're welcome. Anything else I can help with? [speaker002:] no [speaker001:] Have a great day. [speaker001:] Hello. How can i help you today? [speaker002:] I had wanted to check my shopping history online, but I can't access my account because I forgot my username [speaker001:] I can help you with that. [speaker002:] Thank you! [speaker001:] Just to confirm you forget your username and need help obtaining it? [speaker002:] Yes, that's correct. [speaker001:] Can I get your full name and account ID? [speaker002:] My name is Crystal Minh and my account ID is 76966967 [speaker001:] Can you confirm your zip code and phone number for me? [speaker002:] My zip code is 83034 and my phone number is 671-979-8325 [speaker001:] cminh1 is your username:] Is there anything else I can help you with? [speaker002:] That's all, thank you! [speaker001:] Thanks and have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] I order the wrong item and need to see if I can change my shipment [speaker001:] Sure, so you want to remove it from your order? [speaker002:] Yes. I accidently ordered the tall boots and wanted the short ones [speaker001:] No problem. I can help you with that. To start can I have your full name or account ID please [speaker002:] Crystal Minh [speaker001:] Thank you Crystal. Do you by chance know your shipping status? Is it Order received, in transit, out for delivery, or delivered? [speaker002:] in transit [speaker001:] Can I have your username, email address and order id please [speaker002:] crystalm462 crystalm462@email.com order ID 9437544879 [speaker001:] Thank you Crystal. I was able to remove the item for you. [speaker002:] Are you able to add the short boots? [speaker001:] And your order is now updated. yes I was able to swap them out. [speaker002:] sweet thank you! [speaker001:] Is there anything else I can help you with today? You're welcome! [speaker002:] no that is all [speaker001:] I hope you have a great day. [speaker001:] Hello, how can i help you today [speaker002:] I am very upset right now. I wanted to order the Calvin Klein shirt and it is out of stock AGAIN!! [speaker001:] I am very sorry about that, could i get your Full name please. [speaker002:] Rodriguez Domingo [speaker001:] Okay, i am going to let the pruchasing department know that they need to stock more of this shirt, would you like me to backorder the short for you so when its in stock it is delivered [speaker002:] Yes. [speaker001:] Okay i purchased it with the card you have on file. As soon as it is in stock it will be delivered to you. Is there anything else i can help you with today [speaker002:] No, thank you. [speaker001:] No problem, have a nice day [speaker001:] Hi, how may I help you? [speaker002:] The credit card Im trying to use keeps getting an invalid message [speaker001:] Sorry you are experiencing that. I should be able to help [speaker002:] okay [speaker001:] So when you try to use your card on our website it doesn't work right? [speaker002:] correct [speaker001:] Okay. First can you double check your card's expiration date and make sure it's not expired [speaker002:] yes I checked it hasn't expired [speaker001:] Thank you Next can you try logging out of your account and logging back in. This often fixes the credit card issue [speaker002:] it looks like that help, thank you for helping me [speaker001:] you're welcome. Glad it's fixed Can I help with anything else? [speaker002:] That was everything [speaker001:] ok, have a great day! [speaker001:] Hi, how can I help you today? [speaker002:] Hi i want to know about a product thati am thinking about Are the laces on the boots black or dark brown? i Can't tell [speaker001:] Let me look that up for you. The laces are actually black. This is because it's currently very stylish. Over time they can become discolored though. If that answers your question, is there anything else I can do for you today? [speaker001:] Hello, how can I help you? [speaker002:] I'm expecting a refund and I'd like to know when and how I'm going to be getting it please [speaker001:] Can I please have your name and account number? [speaker002:] David Williams and there is no account number shown [speaker001:] Thanks Mr. Williams. Can I please have your username, email address and order number? [speaker002:] dw753930 dw753930@email.com and 5789044569 [speaker001:] So, I see your refund is in progress. Can you please tell me the amount of the refund? [speaker002:] $74 [speaker001:] Thanks, I see the refund was initiated via chat and will be applied to your credit card on file within 24 hours. [speaker002:] cool beans, thanks and have a great day [speaker001:] Is there anything else I can help you with? [speaker001:] Hello, how may I help you today? [speaker002:] I've been looking at some items on your website and I would like some information about shipping. [speaker001:] I can help you with that. What kind of shipping information are you wanting? [speaker002:] I have to go to a wedding in a couple of days so I need to know the price of overnight shipping. [speaker001:] I can look in to this for you. Can I get your name or account number? [speaker002:] David Williams [speaker001:] Thank you David. One moment please. [speaker002:] ok [speaker001:] Do you know your membership level David? [speaker002:] gold [speaker001:] I will look up the cost. [speaker002:] ok [speaker001:] Since you are a gold member overnight shipping is free for you! [speaker002:] Wow. That works out great. I'll be ordering from you then. Thanks. [speaker001:] Great, so glad I could help you out. Is there anything else I can help you with today? [speaker002:] No, that's all. [speaker001:] Thanks, you have a great day David! [speaker001:] Hello, how can I help you today? [speaker002:] hey I wanted to see my shopping history but I can't access my account [speaker001:] Happy to help, may I have your full name please? [speaker002:] sure Alessandro Phoenix [speaker001:] thanks Alessandro, and what is exactly your issue with not being able to access your account? [speaker002:] I lost the phone I use for 2 factor authentication. I'm not sure what else to do Do you need my birth date? [speaker001:] no worries, I can help you reset two-factor authentication. [speaker002:] Oh great. [speaker001:] Can I have your email address for sending the reset code? [speaker002:] the one one I use for shopping is aphoenix991@email.com [speaker001:] I am going to send the reset code to your email. [speaker002:] Okay. thanks [speaker001:] To be safe, please follow the best practices for security. I am sending a link about the security best practices to you. [speaker002:] okay [speaker001:] Is there anything else that I can help you with? [speaker002:] No, that's it! I'll check back if I still can't get in Thanks for your help! Stay safe! [speaker001:] You too. Have a nice day! [speaker001:] Hi, how can i help you? [speaker002:] Hi, i would like to know the price of overnight shipping [speaker001:] Is this for an item you want to buy? [speaker002:] Yes, for a Calvin Klein Jacket [speaker001:] Is this for an existing order? Do you have an order ID? [speaker002:] I do not have an Order ID [speaker001:] Ok, let me look up your answer. Ok, after searching the FAQ, I found the answer Overnight shipping is weight based. For 5 pounds or less, it is $39.99 If you are located in Alaska or Hawaii it may be different where do you live? [speaker002:] I live in Texas [speaker001:] ok, you will have no problems then Is there any other question you need help with? [speaker002:] that is all [speaker001:] ok, have a nice day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi, I have a shipping question I want to know if my account includes free shipping from out of country [speaker001:] Sure, I can help you with that. What is your full name? [speaker002:] Crystal Minh [speaker001:] Good news! It looks like your account does include free international shipping. I am sending you a link to our FAQ page if you have any other questions about your subscription. Is there anything else I can help you with today? [speaker002:] ok great that's all I needed to know [speaker001:] Okay, have a great day! [speaker001:] Hi, how may I help you? [speaker002:] Hi can im signed up for premium its going to run out soon but i would like to ask for an extension on paying for it. [speaker001:] Let's check. May I have your full name, account AND order ID? [speaker002:] Norman Bouchard NKMAV9GFN7 5995314896 [speaker001:] What is your membership level by chance? [speaker002:] Gold [speaker001:] You have gotten an extension. [speaker002:] Wow thank you! [speaker001:] No problem! Anything else today? [speaker002:] No thank you [speaker001:] Have a good one! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hey I am considering buying a shirt but it's for a friend with allergies, I can not tell if it's 100% cotton [speaker001:] Okay, let me take a look at our product manuals, and see if I can find an answer for you [speaker002:] Thanks [speaker001:] Our shirts are not 100% cotton, per se, but all of them are 100% natural fibers For shirts, most of our items are 90% cotton, 10% linen [speaker002:] Okay I will find out if that works thank you [speaker001:] You're welcome. May I help with anything else today? [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi, I want to pay my subscription fee please. Account ID: EUQOOCU5DZ [speaker001:] Ok, let me help you with that. [speaker002:] Name: Joseph Banter [speaker001:] Could I have your order id? [speaker002:] Order ID: 3771372502 [speaker001:] Thank you The annual fee is $99, how much would you like to pay? [speaker002:] I want to pay in full. [speaker001:] Ok, would you to use the credit card on file or another? [speaker002:] Thanks, I just don't want my subscription interrupted so use the card on file. [speaker001:] Your subscription has been renewed with a payment of $99. [speaker002:] Thanks, goodbye. [speaker001:] Can I help you with anything else? [speaker002:] no, I'm good now. [speaker001:] Have a good day. [speaker001:] Hello [speaker002:] Hello, how can i help you today [speaker001:] I have an issue getting to my account I feel kind of silly, but I forgot my username. Now I can't get in to see more about my order [speaker002:] Okay sure, could i get your Full Name Zip Code and Email adress [speaker001:] Crystal Minh 71627 mrsminh@gmail.com [speaker002:] Okay your username is cminh1 could you try logging in please [speaker001:] Oh good Yes, I will try right now This is perfect! I was able to log in Sorry I'm so forgetful [speaker002:] Okay glad to hear it and no problem can i help you with anything else [speaker001:] No That was it [speaker002:] Okay have a good day [speaker001:] Hi. How may I assist you today? [speaker002:] I cannot access my account because i forgot my username [speaker001:] I can look that up for you. Can I have your name please? [speaker002:] Joyce Wu [speaker001:] Thanks Ms. Wu. I will also need your zip code as well as either your phone number or e-mail. [speaker002:] 2456 130-9826 [speaker001:] Could you double check the phone number please? [speaker002:] Its the right number but here is the email if the phone number isnt working joycew80@email.com [speaker001:] Thank you. Your user name is: jwu1. Is there anything else I can help you with today? [speaker002:] OK, thank you That is everything i needed help with today [speaker001:] Ok, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I bought some stuffs yesterday but I just realized that I forgot to put a shirt in my cart. Can you help me with that? I don't want to pay another extra shipping fee for that shirt, if possible. [speaker001:] Happy to help, may I have your full name please? [speaker002:] Sanya Afzal [speaker001:] thanks Sanya. To verify your identity, I also need your account id and order id please. [speaker002:] My acc ID is REWMM561DB Order ID: 0834141469 [speaker001:] Perfect. What is the shipping status of the order? [speaker002:] delivered [speaker001:] then I need your membership level to proceed further, please. [speaker002:] it is bronze [speaker001:] Since your order is delivered, it is too late to add the shirt. Only gold or silver members can get separate order with no shipping fee. I am sorry about that. [speaker002:] Well.. It's ok Good to know. Thank you for your help. [speaker001:] Great, is there anything else that I can help you with? [speaker002:] I am good for now. [speaker001:] Have a nice day! [speaker001:] Hi! How may I help you today? [speaker002:] Hi, want to remove a second it my order I accidentally choose the wrong size [speaker001:] Okay! No issue, may I have your Full Name, Username, Email and Order ID in order to verify? [speaker002:] David Williams Order ID: 7889212367 Email is quarantine2020@gmail.com [speaker001:] Do you have your username on you? [speaker002:] Yes IamVirus is my username [speaker001:] I see, thank you! What is your membership level? [speaker002:] Bronze I want you to remove the jeans order [speaker001:] You have not yet received these jeans, correct? [speaker002:] No Just wan to remove it that's it Thanks [speaker001:] I see, how would you like to receive a refund for these jeans. To credit? [speaker002:] Please confirm once done Refund [speaker001:] Would you like it sent to your credit card? [speaker002:] Sure [speaker001:] How much did the jeans cost? [speaker002:] $49 [speaker001:] Thank you, anything else I can help you with? [speaker002:] No [speaker001:] Have a good one! [speaker001:] Hi! How can I help you today? [speaker002:] Hello, can you help me with upgrading my shipping I want to get my order as soon as possible [speaker001:] Sure, I can help you with that. Can I please have your full name, account ID, and order ID? [speaker002:] My name is Joseph Banter Account ID: Z9YPVZDFVY Order ID: 6136684420 [speaker001:] And what is the shipping status on your order? [speaker002:] Oh! it looks like it's received. Maybe my wife got it at home. [speaker001:] Okay, that means it hasn't shipped yet. It will say delivered once you receive it on your end:] [speaker002:] ahhhhh [speaker001:] What is your membership level? [speaker002:] Silver [speaker001:] Okay, it will be $20 to upgrade the shipping. Would you like me to charge the card on file? [speaker002:] yes please [speaker001:] Okay, your order will be shipped out within the next 24 hours! Is there anything else I can help you with? [speaker002:] that's it thank you!!! I really appreciate it [speaker001:] You're very welcome! Have a great day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello! I'm actually checking out a product right now and want to know more about it before I buy. [speaker001:] Let me help you with that. [speaker002:] Great. [speaker001:] What do you want to know? [speaker002:] I'm looking at this Guess jacket and want to know if it is warm enough to wear when it is windy out. [speaker001:] I can find out for you. It should be warm enough when it is windy. It is wind-proof, it is lined with material inside that body that insulates. [speaker002:] Oh great! Thanks for the info. [speaker001:] Is there anything else you would like to know? [speaker002:] Nope that was all [speaker001:] Have a good day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi. My name is Chloe Zhang. I was wondering what the benefits of premium membership are. Could you explain them to me? [speaker001:] Certainly. All of our premium members get an invitation [and free airfare] to our annual extravaganza, and from there the benefits keep increasing Bronze members save on shipping and get periodic promo codes. Silver members get all of that plus the option to cancel orders at any time. Finally Gold members, our most valued, get unlimited refunds, and they can always dispute transactions with no questions asked [speaker002:] Great. Thank you for all that information. [speaker001:] You're very welcome. Is there anything else I can help you with? [speaker002:] That was it for today. [speaker001:] Okay, glad I could help. Have a great day [speaker001:] Hello, how may I help you today? [speaker002:] Hi I saw a product I really like but had a couple of questions [speaker001:] Happy to help, may I have your full name please? And what are your questions exactly? [speaker002:] sure it's Chloe Zhang It's the Calvin Klein shirt that's going for $79. [speaker001:] thank you. [speaker002:] it's a white shirt so I wanted to see what the care instructions were to make sure I keep it looking reallly clean also my husband is a chef and he experiments with a lot of different sauces. So I wanted to see how to remove a stain like tomato sauce [speaker001:] Got it, just a moment please. You can soak the shirt in cold water for roughly half an hour to loosen up the stain. Then scrub out the area with dishwashing liquid with a toothbrush. Then you can wash it again in cold water. [speaker002:] ok that's great and do I need to wash in delicate cycle or regular is fine. [speaker001:] Regular cycle should be fine. [speaker002:] ok cool thanks that helps a lot [speaker001:] Great, is there anything else that I can help you with? [speaker002:] that's it [speaker001:] Have a nice day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi, I was wondering if I'd be able to check on my shipping? It was way higher than normal and I'm not sure why. [speaker001:] Sure, I'd be happy to help. Can I have your full name, username, email address, and order ID, please? [speaker002:] Sure my name is Chloe Zhang Username: chloezhang589 chloezhang589@email.com and the order ID is 0650068769 [speaker001:] And what is the shipping status on your order? [speaker002:] It says Out for delivery. [speaker001:] And what is your membership level, Chloe? [speaker002:] I'm a guest [speaker001:] Okay, since it is out for delivery, I can't change the shipping time or anything, but I can give you a partial credit towards the shipping cost. [speaker002:] Oh alright that would be fine then. [speaker001:] How much was the shipping cost? [speaker002:] is was $12 [speaker001:] Okay, I have applied the credit to your account. Is there anything else I can help you with today? [speaker002:] Nope that it, you've been a great help [speaker001:] I'm so glad I could help! I hope you have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] I wanted to check the status of my refund and how I would receive it [speaker001:] I can look into that for you. I'll need a few pieces of information from you first. Can I please have your name, username, email address, and order ID. [speaker002:] Chloe Zhang cz664037 cz664037@email.com 5012183420 [speaker001:] It looks like your refund is still in progress. It was initiated online. Does that sound correct to you? [speaker002:] yes, is it going to be put back on my debit card? [speaker001:] Yes, it will go back on the debit card you used to make the purchase. [speaker002:] Great thanks for the help, that covers what I was looking for [speaker001:] Perfect! Can I help you with anything else today? [speaker002:] Nope, thanks again [speaker001:] Have a great day! [speaker001:] hello how can I help? [speaker002:] would like to know more a product i am thinking about buying. are the jeans dark blue or black? they are a pair of calvin klein jeans [speaker001:] Alright id be happy to look into that for you. They come in several colors, such as indie blue, deep sea, and jet black. You will be able to choose the color, anything listed as empty at the moment is out of stock. Does that help? [speaker002:] ok thank you [speaker001:] Was there anything else I could do? [speaker002:] that is all [speaker001:] Have a great day [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] I'm trying to check my account but I lost the phone that I had used for two-factor authentication. [speaker001:] No problem, I'll try to get you fixed up right away. I'll just need your Full name to start. [speaker002:] Crystal Minh [speaker001:] One moment, Crystal. Can I also get your email address so I can send you the reset code? [speaker002:] Sure, it's ccminh@email.com [speaker001:] OK, I'm going to send the rest code to that address for you. [speaker002:] Ok, that works [speaker001:] I'm also going to forward you some info about protecting your account. Better to be safe than sorry. [speaker002:] Okay, thank you so much! [speaker001:] No problem, is there anything else I can help with today? [speaker002:] No that's all I needed today thanks! [speaker001:] Have a great day and thanks for shopping with Acme! [speaker001:] What is the price of overnight shipping? [speaker002:] Hi, how can I help you One moment and I will get that for you. are you located in the US? [speaker001:] yes I am in New York [speaker002:] ok great Overnight shipping is weight based, not distant based... [speaker001:] Thanks for the info. [speaker002:] it's $39.99 for 5 pounds or less, $54.99 for 10 puonds or less... [speaker001:] that is cheap. [speaker002:] and $69.99 for all other items. Yeah, its pretty good [speaker001:] Yeah. [speaker002:] Does that answer your question? [speaker001:] yes [speaker002:] Great, anything else I can help with? [speaker001:] no bye [speaker002:] Ok, have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hello! Can you help me with a question about the jeans I am thinking about? I need to know how to wash them [speaker001:] Sure! One moment while I find out for you. [speaker002:] Great thanks! [speaker001:] Is there anything in particular you are worried about, or just general washing instructions? [speaker002:] Just general washing instructions for these jeans, they have some detail on them that I am worried about Do you know how often I need to wash them? [speaker001:] If you're wearing them fairly regularly, wash them just once a week to preserve the color and prevent damage to the details. You can wash them as you would your other clothes. [speaker002:] Ok, perfect! These sound great for me [speaker001:] I'm glad to hear it! Is there anything else I can help you with? [speaker002:] I will head back to the website and buy them. That is all I needed today. Thank you for the info on washing these jeans! [speaker001:] You're welcome! Have a wonderful day. [speaker001:] hello [speaker002:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker001:] i'm hoping to upgrade an order i recently made to overnight shipping, if possible [speaker002:] I can surely help you with that. May I get your full name? [speaker001:] Sanya Afzal [speaker002:] Sanya, Can I also get your Account ID and the Order ID. [speaker001:] Account ID: VOMJ9C91VT Order ID: 8807745605 [speaker002:] Great, what's the shipping status that you have? [speaker001:] Shipping Status: In Transit [speaker002:] Because the item has already been shipped, I can't change the shipping speed. But, it should arrive by tomorrow anyways. [speaker001:] oh, alright. thanks for the info [speaker002:] No problem, is there anything else that I can help you with today? [speaker001:] that was it ty [speaker002:] Have a great day! [speaker001:] Hi [speaker002:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker001:] I am wondering about something.What happens if I am late paying for my subscription? I want to buy a lot of clothes on your site, but I have bills, and I might not be able to pay my subscription for a while [speaker002:] Would a payment extension be something that you're interested in? [speaker001:] No, I don't need to know about that yet. I just am curious about what happens if I'm late on a payment. I need to know how big a deal that is so I can decide which bills to pay [speaker002:] Okay, one moment please. [speaker001:] okay [speaker002:] Thanks for your patience! There is a late fee for late payments on subscsriptions. [speaker001:] Okay How much is it? [speaker002:] It's $2.00 per day past the monthly deadline. [speaker001:] Wow, that's kind of a lot Do I keep my benefits while my fee is late? [speaker002:] If you are a gold or silver member, there is a 5 day grace period. Yes, you'll keep your benefits during that period. [speaker001:] Okay [speaker002:] Does that answer you question for you today? [speaker001:] I'm a Bronze member though [speaker002:] Unfortunately, there is no grace period at this time for bronze members. [speaker001:] Okay. I guess I better not be late with my fee!! Thank you for explaining this [speaker002:] Is there anything else that I can help with? [speaker001:] No That's all [speaker002:] Have a great day! [speaker001:] Hello. My name is Anne. What may I help you with today? [speaker002:] I just wanted to upgrade to overnight shipping because I wanted my package to get here before a birthday comes up for the person it's for. Can you tell me how to do that? [speaker001:] I can help you with that. Can I get your name? [speaker002:] Sure. My name is Joyce Wu. [speaker001:] Thank you Joyce. I will also need your order id and your account id. [speaker002:] My order ID is 9438280175 and my account ID is EOHYEUHFJR [speaker001:] Great. Do you know what your shipping status is? [speaker002:] It says Delivered but it isn't here yet. [speaker001:] If that's the case then there is no need to upgrade the shipping as you will receive the package later today or tomorrow at the latest. [speaker002:] Okay, that's really quick then. Thank you so much.:] [speaker001:] You are welcome. Did you need help with anything else today? [speaker002:] Oh no, that was all. Thank you. [speaker001:] Wonderful. Enjoy your evening. [speaker001:] Hello, thanks for contacting AcmeBrands. How can I help you today? [speaker002:] my cart wont add the item i'd like to buy [speaker001:] OK, I can help you troubleshoot that. Have you tried to refresh the page and add the item again? Are you still there? [speaker002:] yes alright, that didnt work [speaker001:] Can you try logging out and then back in? [speaker002:] it worked! odd, it didnt before [speaker001:] Great! Is there anything else I can help you with today? [speaker002:] no thanks have a good day [speaker001:] Thank you, you too! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] I want to remove the phone tied to my account, I have lost the phone. [speaker001:] I can help you with that. May I have your full name? [speaker002:] Joseph Banter [speaker001:] What is the phone number currently on the account? [speaker002:] 596-9571 [speaker001:] May I have your zip code, PIN, and username? [speaker002:] 1860 143312 I don't have the username [speaker001:] How about an email address? [speaker002:] I dont have that either [speaker001:] Okay. Just to clarify, were you want to change the phone in your account to a new one or reset the authorization? [speaker002:] reset the authorization to remove the two factor authentication [speaker001:] Okay, we're almost done. I'll send the new link to reset the 2fa to the email on file. [speaker002:] thanks [speaker001:] I'll also be sending you a link on security best practices for your review to make sure you're being as safe as you can. Is there anything else I can help you with? [speaker002:] that was everything thanks [speaker001:] You're welcome! Have a nice day. [speaker001:] hello! how can I help you today? [speaker002:] Hi! I need my order as soon as possible! Can you upgrade me to overnight shipping [speaker001:] sure, I'd be happy to help you with that [speaker002:] Crystal Minh [speaker001:] thanks Crystal, can I have your account ID and order ID please? [speaker002:] sure Account ID: R3IVMXYS7W Order ID: 5740458932 [speaker001:] Do you know the shipping status? [speaker002:] Delivered [speaker001:] Since it has been delivered unfortunately I would not be able to upgrade the shipping speed the good news is that your package was already delivered! Is there anything else I can help you with? [speaker002:] Oh I did not realize it was delivered this morning. It was at my door. Nothing else for today Thank you [speaker001:] haha, not a problem! glad you found it, have a great day! [speaker002:] You too [speaker001:] you're welcome! [speaker001:] Hello, how may I help you? [speaker002:] HI! I had just placed an order but I forgot to add an item to the shopping cart earlier. I would like to add an item to the existing order please I was hoping you could help me with it [speaker001:] Okay, can I have your name please? [speaker002:] Chloe Zhang [speaker001:] Thank you, I will also need your account ID and order ID. [speaker002:] Account ID: YMWQFFGKEJ Order ID: 1793711609 [speaker001:] What is the shipping status of the order? [speaker002:] order received [speaker001:] Okay, what is the brand and type of item you are looking to add? [speaker002:] Guess jacket for $59 [speaker001:] The item has been added to your order. Is there anything else you need help with today? [speaker002:] That is all. Thank you for your help [speaker001:] You're welcome, have a nice day! [speaker001:] hello! [speaker002:] Hi! I need help accessing my account I completely forgot my password [speaker001:] sure, I'd be happy to help you! may I have your name and account ID please? are you still there? [speaker002:] Yes sorry Albert Sanders [speaker001:] no problem! [speaker002:] I do not have a account id [speaker001:] ok, what is your user name Mr Sanders? [speaker002:] I so sorry I do not know that either I'm* [speaker001:] ok I can help you with that as well. Can I have your zip code and phone number please? [speaker002:] 302-3863 49588 [speaker001:] your username is asmith1 [speaker002:] thank you [speaker001:] I cannot get your password for security purposes but I can generate a new password for you can I have a PIN number and the answer to your security question? [speaker002:] 620487 [speaker001:] and the answer to your security question? [speaker002:] I do not know I just have my security pin [speaker001:] ok, I have a new password for you 5nxwe63qrru [speaker002:] Thank you so much. I was able to get into my account [speaker001:] Is there anything else I can help you with today? [speaker002:] No thank you. Have a great day [speaker001:] you too Mr Sanders, thank you [speaker001:] Hello, how can I help you? [speaker002:] Hi. I ordered the wrong item and would like to cancel. Can I change my order? [speaker001:] Okay, how would you like to change it? [speaker002:] Well I got the wrong boots. I messed up when putting them in the shopping cart. Can I change the order? [speaker001:] I'm still trying to understand what you want to do. What exactly do you want changed and what do you want it changed to [speaker002:] I want to Manage Shipping of my order. [speaker001:] Okay, no problem! Can I get your full name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] What is the shipping status? [speaker002:] Out for delivery. [speaker001:] Great, thanks. Can I get your username, email, and order ID as well? [speaker002:] rodriguezdomingo251 rodriguezdomingo251@email.com 8706847615 [speaker001:] Thanks. I went ahead and updated the order for you! [speaker002:] Thanks. [speaker001:] Anything else you need? [speaker002:] Nope. [speaker001:] Have a great day [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I need to change the shipping address of my order. [speaker001:] Perfect. I can do that for you. Can I get your name please [speaker002:] Albert Sanders [speaker001:] Thank you, Albert. Can you let me know what the shipping status on the order is? [speaker002:] Order received [speaker001:] Thank you. Can you also provide me with your username, email address, and the Order ID? [speaker002:] username: alberts0; email: alberts0@email.com; Order ID: 7642806748 [speaker001:] Alright that's all taken care of. You just wanted to change the address correct? [speaker002:] Yes [speaker001:] Perfect. Okay. I have changed the address for the shipping now. [speaker002:] Could it be sent to: 1807 Lexington Ave La Fayette, WA 50729 [speaker001:] Is there anything else that I can help you with today? [speaker002:] Nope, all set! [speaker001:] I have updated those details. Thank you and have a great day! [speaker001:] Hello [speaker002:] Hello, how may I help you today? [speaker001:] I am thinking of buying some clothes. What's the price of gift wrapping items? [speaker002:] Sure I can help you with that one second please. Thank you for waiting Gift wrapping costs $4.99 per item However, availability might vary for oversized items. [speaker001:] Okay, thank you for that information. [speaker002:] you are welcome if there anything else I can help you with? [speaker001:] No, that's all. Thanks again! [speaker002:] Thank you so much for visiting our website. Have a great day! [speaker001:] Hi, do the items in my cart qualify for free shipping? [speaker002:] Hi! One second please, I'll try to assist you with this question. For starters, can I have your full name andor account ID? Actually, great news! I found the answer to your question in our FAQ. If the items in your cart don't exceed $25 pre-tax, then yes, they qualify for free shipping. Otherwise, you may need to pay a flat shipping fee of $4.99. Does this answer your question? I haven't heard back from you, but please let me know if there's anything else I can help you with. Thanks, and have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I was wondering the status of my order. I was charged an extra fee and I want to make sure it didn't add fast shipping or something. [speaker001:] I would happy to check. May I have your full name and account id please? [speaker002:] Chloe Zhang Account ID: JRYLLJH2SK [speaker001:] May I have your order id, username, and email please? [speaker002:] Order ID: 4165893569 I'm not sure about the rest. [speaker001:] So to verify you were charged an extra mystery fee? [speaker002:] that thats right [speaker001:] Let me check our system. How much was the fee for? [speaker002:] $12 [speaker001:] This was a company error, I am going to waive the fee. [speaker002:] thanks! [speaker001:] The fee has been removed, anything else I may do for you today? Your welcome. [speaker002:] That will be all thank you. [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi I am Norman Bouchard [speaker002:] Hi, there. How may I help you? [speaker001:] I'm looking at a Tommy jacket to wear for cooler days I'm interested in seeing how I detach the hood Is there a way to do so? [speaker002:] I can help you with that. [speaker001:] perfect [speaker002:] There should be 5 buttons located on the collar of the jacket. Just unbutton those, and your hood will detach. [speaker001:] Ok I see! That is great. I will place the order. Thank you for your help [speaker002:] You're welcome. May I help you with anything else? [speaker001:] Nope! [speaker002:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hi there, my name is Albert Sanders and I am a long time customer of your site. However, I really need some new products and I haven't paid my subscriptions recently. [speaker001:] Thank you for your loyalty, we sure do appreciate your business. [speaker002:] Will I still be able to have these benefits? [speaker001:] Do you need to look into your subscription status to see if it is active? [speaker002:] Yes please. [speaker001:] Lets pull up your account Albert. Do you need place an order or just check on the subscription? [speaker002:] I would just like to see the status I will be looking online and then placing the order. [speaker001:] Ok great. May I have account id and order id? [speaker002:] I don't remember that information, but I do have a phone 328-9301 And address is 9871 2nd Ave Baltimore, WA 87093 [speaker001:] Ok looks we might be looking into benefits vs. the status? [speaker002:] Yes what happens if I'm late on the payment? [speaker001:] What is your membership level if I may ask? [speaker002:] It is guest [speaker001:] Without your information I cannot check the status however membership levels last for a year and if not paid you will lose benefits. [speaker002:] Ok thank you. That is what I needed. Oh well. That's ok! I will continue to shop now. [speaker001:] Is there anything else I can help you with? [speaker002:] Nope! That's all [speaker001:] Thank you for contacting AcmeCorp, you have a great day. [speaker001:] Thank you for being an AcmeBrands shopper! How may I assist you? [speaker002:] HI I want to buy something but my credit card keeps getting rejected My name is Crystal Minh [speaker001:] Okay, let's find out what's going on. There are a few things we can try. First, what happens if you log out and log right back in? Does that fix the issue? [speaker002:] No I tried that but it doesn't seem to work. [speaker001:] Can you check your expiration date? Maybe it just needs to be updated. [speaker002:] Oh I'm so embarrassed. That's what it is [speaker001:] Don't be embarrassed, it's very common! [speaker002:] Thank you for your help [speaker001:] You're welcome! Is there anything else you need? [speaker002:] That's all I need. Have a nice day [speaker001:] You too. [speaker001:] Hello and welcome to AcmeCorp, how can I help you today? [speaker002:] can not access my account since the phone i used for the two factor authentication got lost. [speaker001:] Sure, I'll be able to help you reset your two factor authentication for you. First can I have the full name on your account? [speaker002:] Joseph Banter [speaker001:] Hi Joseph. I'm going to need the email on file so you can get your code for the two factor authentication. [speaker002:] josephbanter716@email.com [speaker001:] Thanks so much. I'm also going to send you a link to read about the best security practices for your account. [speaker002:] ok thanks [speaker001:] You're welcome. The email has been sent and you should be able to reset your two factor authentication now. Is there anything else I can help you with today? [speaker002:] that is all [speaker001:] Wonderful, hope you have a nice day! [speaker001:] I want to add an additional item to my order. I forgot to add it. [speaker002:] Ok Can you tell me your name, your account ID, and the order ID from this order? [speaker001:] Albert Sanders TOU4H44QYZ 7010880367 [speaker002:] Has this order already been shipped? [speaker001:] no [speaker002:] Ok, what is the item you would like to add to the order? [speaker001:] Guess Shirt [speaker002:] Ok, the Guess shirt has been added to your order [speaker001:] thanks [speaker002:] Of course Is there anything else I can do for you today? [speaker001:] no [speaker002:] Ok, I'll end this chat now [speaker001:] Thanks for contacting AcmeBrands! What can I do for you? [speaker002:] Yes i would like to change my shipping details because my situation has changed [speaker001:] Sure, what would you like to change? [speaker002:] my shipping address [speaker001:] Okay. What is your name, please? [speaker002:] Albert Sanders [speaker001:] Thank you, Albert. And what is the shipping status currently? [speaker002:] its saying Out for Delivery [speaker001:] Okay, I still should be able to change it, let me check. [speaker002:] ok [speaker001:] Can you please tell me your username, email, and order ID? [speaker002:] sure my username is albertsanders009 and my email is albertsanders009@email.com and order id is2746865039 [speaker001:] Thank you. And what is your new address? [speaker002:] 1345 oak circle Dr San Lima, NY 14588 [speaker001:] Got it. I've made the change, and you're all set! Can I help you with anything else today? [speaker002:] thanks, that will do it [speaker001:] You're welcome, have a great day, Albert! [speaker001:] Hello [speaker002:] Hello! How may I help you today! [speaker001:] I would like to return an order. Order ID: 5162280388 Hello? [speaker002:] Okay, what is the issue with the order? [speaker001:] I picked the wrong color [speaker002:] Okay, thank you for letting me know. Can I get your full name or Account ID? [speaker001:] Joyce Wu [speaker002:] Thank you! I have pulled up your account. In order to validate your purchase, I need your Username, Email Address, and Order ID please! [speaker001:] joycewu8, joycewu8@email.com, & ID: 5162280388 [speaker002:] What is your membership level with us? [speaker001:] Silver [speaker002:] Thank you for providing me your information! When did you purchase the item? [speaker001:] Sept. 21, 2019 [speaker002:] I have good news! Your order is eligible for a return. Can you provide me your street and number, along with the city, state, and zip code please? [speaker001:] 7453 Circle Drive Raleigh, NY 48815 [speaker002:] Thank you! Would you like to process your return by mail, in store, or a drop off center? [speaker001:] Mail Thank you [speaker002:] I have successfully processed your return and will send you a shipping label to print off. Is there anything else I can help you with? [speaker001:] Nothing else. [speaker002:] Have a great day! [speaker001:] Hello! How may I help you? [speaker002:] Hi there! I purchased the Tommy Hilfiger jacket, but I think it's too pricy Can I just cancel the order? Actually, it's not the price of the jacket. It's the shipping cost that made it pricy [speaker001:] I am sorry to hear that. Can I get your full name or account ID please? [speaker002:] Sure, Sanya Afzal, and the id is MYK7ACVJJ3 [speaker001:] Thanks for that. Can I also get your username, email address, and order ID please? [speaker002:] sanyaafzal613, and the email is sanyaafzal613@email.com; the order id is 9898121497 [speaker001:] Perfect, thanks! Can you tell me what the shipping status is? [speaker002:] It says delivered [speaker001:] Hello, unfortunately I can not cancel your order if it is already delivered. However, I can refund the cost of shipping back to you. Does that work for you? [speaker002:] That'd be great thank you [speaker001:] Great! I just refunded that cost of shipping to your account. [speaker002:] I appreciate it [speaker001:] Is there anything else I can help you with? [speaker002:] Thank you, and you have a great day. [speaker001:] Thanks, you as well [speaker001:] Hi there I am Alessandro Phoenix [speaker002:] Welcome to AcmeBrands. How may I help, Alessandro? [speaker001:] I signed up for bronze level, but got charged TWICE!!!!! Can you help me get my money back please [speaker002:] OK. How did you find out about this issue? [speaker001:] I saw it on my card [speaker002:] I have pulled up your account. [speaker001:] ok [speaker002:] What is your account ID and order ID? [speaker001:] Account ID: YI1PTSCGLT Order ID: 2714981013 [speaker002:] Thanks, I have verified your ID. Let me check my system and see what I can do. [speaker001:] ok thank you [speaker002:] We are unable to refund bronze customers. I apologize for that. I hope you can understand. [speaker001:] Ok Thank you for trying [speaker002:] You're welcome. Anything else today? [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi! Can you help me. I got a little problem here. [speaker001:] I hope to have a bigger solution [speaker002:] I was in the checkout process but the website won't accept my credit card. [speaker001:] Oh, I'm sorry to hear that [speaker002:] Unfortunately I only have 1 card but I am sure it is still good. [speaker001:] Was our site telling you that your card is invalid when you tried to checkout? [speaker002:] Oh I need to buy this jeans or it will become a BIG proble. haha yes it is [speaker001:] I have a few possible solutions that might fix the problem with your credit card First of all, may I ask that you try to just enter your credit-card information in again? I know it sounds simplistic, but it's actually worked for me at different sites in the past [speaker002:] ok. What other solutions do you have? [speaker001:] Okay, if that didn't work, the next easiest fix is simply to log out of the site and log back in again. Sometimes it just needs to be reset, and then it works afterwards [speaker002:] OK I will try to log back in again after a while. I hope it works [speaker001:] You can log back in immediately and try it again while we're here If that worked, there won't be any need to wait [speaker002:] Ok sounds good. I'll do that Thank you [speaker001:] Is your checkout working for you after you logged back in? [speaker002:] Yes. now it is good. Thank you so much appreciate your help [speaker001:] Ah, I'm glad to hear it. Is there anything else I can help you with? [speaker002:] I am good. Thank you! [speaker001:] You're welcome. Have a great day [speaker001:] Hello, how are you doing today? [speaker002:] I am having an issue ordering items. [speaker001:] I apologize, what is the issue? [speaker002:] Every item I want seems to be out of stock [speaker001:] Strange, I can definitely look into that for you! What is your name? [speaker002:] Albert Sanders [speaker001:] I have sent a note to the purchasing department so that they will order more stock! I'm sorry for the inconvenience. [speaker002:] Thank you I appreciate that [speaker001:] No problem! Is there anything I can help you with today? [speaker002:] nope that is all [speaker001:] Ok you have a great day! [speaker001:] Let me help you with that. AcmeBrands, how may I help you? [speaker002:] Hi! I would like to return my order [speaker001:] Let me help you with that. What is the reason for the return [speaker002:] Wrong color! [speaker001:] I am sorry to hear that. [speaker002:] I bought Guess Jeans for $79 [speaker001:] Could I have your full name or account id? [speaker002:] Rodriguez Domingo [speaker001:] Could I have your username, email address and order id to validate your order? [speaker002:] rodriguezdomingo698 rodriguezdomingo698@email.com [speaker001:] order id? [speaker002:] 0368883358 [speaker001:] What is your membership level? [speaker002:] Gold [speaker001:] Thank you [speaker002:] yep! I paid by Debit Card [speaker001:] Could I have your address for the shipping label? [speaker002:] 2995 Lexington Ave San Mateo, WA 56273 [speaker001:] And how would you like the return the item, by mail, in store, or drop off center? [speaker002:] Mail please Thank you! [speaker001:] Your order has been updated to return your jeans by mail. You can print your shipping label and return the item at any time. Can I help you with anything else? [speaker002:] Nope! [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi I think there was an error on an order I made the cost of shipping appears to be too high [speaker001:] Happy to help, may I have your full name please? [speaker002:] Albert Sanders [speaker001:] thanks Albert. To validate your purchase, can I have your username, email address and order id please? [speaker002:] username is alberts5 alberts5@email.com the order id is 5481803193 [speaker001:] Perfect. Do you want a refund or downgrade your shipping? [speaker002:] If possible I would like a refund of the shipping cost I still want the jacket [speaker001:] got it. give me a second. [speaker002:] ok [speaker001:] What is the shipping status of the order? [speaker002:] I already got the package. Thats when I noticed the bill and saw the shipping Maybe their was an error? [speaker001:] Let me check for you. [speaker002:] ok thanks [speaker001:] the best I can do is giving back the standard shipping of $8. Does that sound good? [speaker002:] Yes, thank you I appriciate it [speaker001:] the refund has been made. [speaker002:] thanks again [speaker001:] Great, is there anything else that I can help you with? [speaker002:] Nope, I'm good [speaker001:] Have a nice day! [speaker001:] Hi how can I help you Hello [speaker002:] Hello. My name is David Williams. I am writing because I need my 2 factor authentication to log into my account. [speaker001:] Ok [speaker002:] I misplaced my phone that I usually use for that. [speaker001:] Do you have your username [speaker002:] No. My member level is Guest. My phone number is 524-4059 if that helps. [speaker001:] Yes it does I also need your street adress [speaker002:] 8104 Kennedy St. Newark, NY 68582 [speaker001:] And lastly your email [speaker002:] I cannot provide that at this time. [speaker001:] How about your PIN or security question [speaker002:] That is all the information I can provide. [speaker001:] I'm sorry, I won't be able to reset your two factor authentication right now because we don't have enough identification. This will have to be escalated. [speaker002:] Ok [speaker001:] Please email mailto:escalation@acmecorp.com They will be able to help you Is there anything else I can help you with? [speaker002:] I will do that. Thank you for your help. [speaker001:] Thank you, have a nice day [speaker001:] Hi, how can I help you today? hello? [speaker002:] Yes i ordered an item i looked today an seen that my payment method y be wrong is wron wrong so i would like to check the status of my order [speaker001:] ok, I can help you with that. May I have your name please? [speaker002:] sure its Rodriguez Domingo [speaker001:] Thanks, and how did you pay originally? [speaker002:] Through paypal [speaker001:] ok, thank you Can I have your ZIP code, phone number and PIN number please? Mr Domingo? [speaker002:] 93399 is my zipcode Phone Number: 683-2638 yes i;m still here just trying to get all the info for you pin is 3568 [speaker001:] ok, I just need your PIN or username or password. perfect, thanks how would you like to pay now? [speaker002:] debit card card # 3758 4889 2390 3999 exp date is 1223 cvv 344 [speaker001:] OK, I've taken care of that and updated the system. Anything else I can help you with? [speaker002:] that will be all, thank you! [speaker001:] perfect, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi. My name is Joseph Banter. I am a bronze member. I am curious to see if my account includes international free shipping? [speaker001:] Alright, one moment please. Great news! Your account does include international free shipping. In a moment, I will send you a link to the FAQ page in case you have anymore questions on your account. [speaker002:] OK great. [speaker001:] Will that be all for today? [speaker002:] Yes [speaker001:] Have a great day! [speaker001:] i need to add something to an existing refund [speaker002:] Thank you for contacting AcmeBrands, how can I help today? Sure, Can I have your full name or account ID please? [speaker001:] Name: Rodriguez Domingo [speaker002:] And may I have your username, email address, and order ID? Are you still there? Hello? [speaker001:] Hi [speaker002:] hello! how can I help you? [speaker001:] I want to check my account for some information on my order But I can not access my account because I forgot my username [speaker002:] sure, I'd be happy to help! May I have your name please? [speaker001:] Norman Bouchard [speaker002:] Thanks for that, now I'll need your zip code and phone number please. hello? [speaker001:] Phone Number: 227-3497 [speaker002:] and your zip code? [speaker001:] I don't know my Zip code [speaker002:] do you know your email address? [speaker001:] No. I don't [speaker002:] ok without that I wouldn't be able to give you your user name was there anything else I could help you with? [speaker001:] Okay then. [speaker002:] have a good day [speaker001:] Hello! How can I help you today? [speaker002:] I can't get anything to work on your website [speaker001:] Oh no. I'm sorry to hear that. What specific issues are you having with the website? [speaker002:] I just see a spinning wheel. [speaker001:] That's not good. Lets see if we can fix that for you. Can you try logging out of the website, and then logging back in please [speaker002:] I already tried that and it didn't work. [speaker001:] Ok. Let's try something else then. Have you tried going on other websites to see if they are also running slow? [speaker002:] Yes. Everything else works fine. [speaker001:] Can you please exit out of all tabs in your browser and other programs that may be running, then going back on? [speaker002:] I'll give that a try. That seems to have fixed it! [speaker001:] Oh great! I'm so glad it worked for you! Is there anything else I can help you with today? [speaker002:] Nope. That was it. [speaker001:] I hope you have a great day! [speaker001:] Hello, what can I help you with today? [speaker002:] Hello, I am upset about a price on a jacket that is way overpriced on your site compared to other places [speaker001:] I'm sorry, I can look into that for you. Do you mind giving me your full name please? I will also need your account ID and order ID [speaker002:] Sanya Afzal GO8WJPQWLS 0649279092 [speaker001:] My apologies, it looks like the price of this item is out of our control. Sometimes prices change, and other companies are able to offer items at lower prices. [speaker002:] I would like to see if I can get it at a discounted price to price match other places [speaker001:] I would be able to offer you a promo code to help lower the price if you'd like. [speaker002:] that would work for me [speaker001:] Great, here is the code: P8DHW Is there anything else I can help you with today? [speaker002:] thank you that is all [speaker001:] You're welcome! Have a nice day [speaker001:] Hi, thanks for contacting AcmeBrands support. How can I help you? [speaker002:] I was charged for an order I never actually placed. [speaker001:] Oh no! Sorry to hear that. Let me help you get that resolved. Can I get your full name or account ID so I can pull up your account? [speaker002:] Crystal Minh [speaker001:] Thanks. Now can I get your username, e-mail address, and order ID please? [speaker002:] crystalminh127 crystalminh127@email.com 1576919178 [speaker001:] Thank you. Can I get your membership level please? [speaker002:] Gold [speaker001:] Excellent. [speaker002:] great thank you [speaker001:] Ok, since you are a Gold member and we highly value you, I was able to fix that for you by updating the order. So I added a credit to your account to offset the order that you never placed. [speaker002:] I appreciate the help [speaker001:] Not a problem! Is there anything else I can help you with? [speaker002:] thats everything [speaker001:] Excellent. Have a great day! [speaker001:] Hi [speaker002:] Hi, How can I help you today? [speaker001:] I want to return an item I got the wrong size How do i process the return [speaker002:] Can I have your name? I will initiate the process. [speaker001:] Chloe Zhang [speaker002:] Thank you. Can I also have your username, email address and order id? [speaker001:] chloez97 chloez97@email.com 4452200948 [speaker002:] What is your membership level? [speaker001:] I'm a guest [speaker002:] What did you purchase the product? [speaker001:] A Tommy Hilfiger Boot [speaker002:] When did you purchase it? [speaker001:] December 26 [speaker002:] Do you have receipt of the purchase? [speaker001:] No. I dont [speaker002:] i apologize for the inconvenience, it will not be possible to issue a refund due to our company policy. Do you need anything else? [speaker001:] Im not asking for a refund i want to return the item [speaker002:] We can't issue a return of the product due to purchase being over 30 days old. Is there anything else we can help you with? [speaker001:] Okay That will be all [speaker002:] Have a great day! [speaker001:] Hello, thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hello, when should I expect to receive my order? I was supposed to receive it tomorrow afternoon but got an email saying it will arrive on Friday instead. So which is it? Will I be receiving my order tomorrow as originally promised? [speaker001:] I can check on that. First, what is your full name? [speaker002:] Albert Sanders [speaker001:] May I also have your account ID and order ID? [speaker002:] My Account ID is KOQTLMITHY, and my Order ID is 5142592624. [speaker001:] Thanks! Now I can check on your order, but I will need your username and order ID. [speaker002:] My Username is asanders649. I already told you my Order ID, which is 5142592624. [speaker001:] Oh, that's right, I'm sorry. I meant to also ask for your email address. [speaker002:] That's ok. My Email Address is: asanders649@email.com [speaker001:] It looks like there was an issue in shipping and now you will be receiving your package on Friday instead. The email was correct in the change. Is there anything else that you need? [speaker002:] But I need my items, especially the boots, by tomorrow at the latest. This isn't going to work. Could you please cancel my order? [speaker001:] I can try to change the date for you back to the original date if you would like. [speaker002:] Yes please [speaker001:] Okay, I was able to get the shipping back on track. Can I help you with anything else? [speaker002:] Can you please email me confirmation that the shipping date has been updated to tomorrow? [speaker001:] Yes, sure. You will have it in your inbox shortly. [speaker002:] Will it have tracking info? [speaker001:] Yes, it will. [speaker002:] Thank you [speaker001:] You're welcome! Have a nice day. [speaker001:] Hello, I can't buy anything. The cart isn't updating. [speaker002:] Hello Sure, no problem. Can I please have your name, account ID, and order ID? [speaker001:] My name is Norman Bouchard, account ID is 2B5WWED [speaker002:] Thank you. One moment please. I apologize for the issues you are having with our website. Have you tried refreshing the page and adding the items again? [speaker001:] I just tried it right now. It didn't work. [speaker002:] Have you tried logging out of your account and logging back in? [speaker001:] It works now! Thank you! [speaker002:] Great Is there anything else I can help you with today? [speaker001:] No, Have a good day! [speaker002:] Thank you. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I can't access my account because I forgot my password [speaker001:] Okay, can I have your full name? [speaker002:] Crystal Minh [speaker001:] And do you have access to your username? [speaker002:] yes Username: crystalminh473 [speaker001:] Okay, and I need your PIN or security answer to make you a new password. [speaker002:] Security Answer: Livingston [speaker001:] Your new password is: pbv0elz5ppj [speaker002:] okay, thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] that is everything [speaker001:] Then have a nice day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi, I want to check my account status. I think I'm missing about $40 worth of credit. [speaker001:] I'm sorry about your inconvenience. What were the credit for? [speaker002:] I received them from a promo package [speaker001:] Okay. Could I have your name or account ID to pull up your account please? [speaker002:] Norman Bouchard [speaker001:] Yes, it appears that there was an issue applying the credit to your account previously. Give me moment and I'd be happy to apply those to your account now. [speaker002:] Okay great [speaker001:] I was unable to directly add your credits to your account, but you can use the code C75LO to take $40 off your next purchase. [speaker002:] Okay great, that works for me. [speaker001:] Is there anything else I can help you with today? [speaker002:] Nope, that was all. Thank you [speaker001:] You're welcome. Enjoy your day! [speaker001:] Hello. How can i help you today? [speaker002:] I want to make sure that the items that I have being shipped are the items I ordered because I got an email implying differently [speaker001:] Okay I'm sorry to hear there may be a mix up but I will look into this and get it cleared up for you [speaker002:] thank you [speaker001:] Can I get your full name and account ID please? [speaker002:] Rodriguez Domingo Account ID: WBP9GNMM19 [speaker001:] Great and what was the order iD? [speaker002:] Order ID: 0080060908 [speaker001:] Okay and can i get your username and email address as well so I can validate the purchase? [speaker002:] Username: rodriguezd151 Email Address: rodriguezd151@email.com [speaker001:] Okay It looks like the email is incorrect A system order caused it to be sent by mistake Your order will arrive as expected [speaker002:] ok great that is everything I had for today [speaker001:] Is there anything else I can do for you today? Awesome have a great day! [speaker001:] Hi, How may I help you today? [speaker002:] I need to return the boots I ordered. I ordered the wrong color [speaker001:] Can I please have your name? [speaker002:] Albert Sanders [speaker001:] Thank you Mr.Sanders. I will also need your username, email address and the order ID. [speaker002:] alberts7 alberts7@email.com order id 5232473940 [speaker001:] What is your membership level, Mr.Sanders? [speaker002:] Bronze [speaker001:] When did you purchase the product? [speaker002:] 03242020 [speaker001:] Perfect! I can issue your return right now. [speaker002:] Sweet. Thank you [speaker001:] I will need your address. [speaker002:] 0158 Lincoln Ave, Jacksonville CA 88720 [speaker001:] Do you prefer by mail,In store,or drop off from center to process? Which one would you prefer from the three? [speaker002:] by mail please [speaker001:] Great! I have issued your return. Do you need help on anything else? [speaker002:] Thank you! That is all [speaker001:] Have a great day! [speaker001:] Hello! How may I help you today? [speaker002:] I am trying to use a promo code to make a purchase but for some reason it isn't working [speaker001:] I am sorry to hear that. I can help you with this issue. [speaker002:] Great! [speaker001:] May I have your full name or account ID please? [speaker002:] normanb1 [speaker001:] Do you know when you promo code was issued? Usually codes only last for 7 days. [speaker002:] I got it 2 days ago so I don't think that's it [speaker001:] I will check our system. It seems there is an issue with our system. I will give you a new promo code. [speaker002:] That would be great. [speaker001:] Here is your new promo code PG3H8 [speaker002:] Great thank you so much [speaker001:] Is there anything else I can help you with? [speaker002:] No, that's everything, thanks [speaker001:] Have a great day. [speaker001:] Hello, how can I help you? [speaker002:] Hi i would like to change the phone number on my account [speaker001:] Okay, can I have your full name and current phone number? [speaker002:] Name: Sanya Afzal | Phone Number: 361-0960 The phone number on the account i think is off by one digit [speaker001:] Okay I will need some information to verify your identity. Please list two of the following: zip code, PIN, username, password, email [speaker002:] Username: safzal86 | Pin Number: 76207 [speaker001:] Thank you, what is the new phone number? [speaker002:] 361-0960 is the correct phone number [speaker001:] Done, is there anything else you need help with? [speaker002:] That is everything, thank you for all your help [speaker001:] You're welcome, have a nice day [speaker001:] Hello! How may I help you? [speaker002:] I would like to find out what I need to do to cancel my subscription [speaker001:] Okay. You can cancel at anytime without being charged for future months. You're subscription will last the month you have paid up to. Is there anything else I can help you with? [speaker002:] No, that's all [speaker001:] Have a great day! [speaker001:] Hi [speaker002:] Hi, thank you for shopping with us! How can I help you? [speaker001:] I want to know what is refund policy because I'm thinking of buying stuffs [speaker002:] We only offer refunds on items that have not shipped yet. When asking for a refund, make sure to have your username, email address, and order ID for the customer service representative. [speaker001:] Okay. Noted [speaker002:] Is there anything else I can help you with today? [speaker001:] That's all [speaker002:] Ok, have a nice day! [speaker001:] Hello, what can I help you with? [speaker002:] I would like to upgrade to overnight delivery so my order can arrive as soon as possible [speaker001:] Let's see what we can do. Can I get your full name, account ID, and order ID please? [speaker002:] Sanya Afzal Account ID: AQBSLUIKVU Order ID: 3555681559 [speaker001:] What is the shipping status on the order? [speaker002:] Shipping Status: In Transit [speaker001:] Hello, unfortunately it is too late to alter the shipping date. However, this likely means the item will arrive shortly. [speaker002:] OKay, thank you for helping me out today [speaker001:] Anything else you need? [speaker002:] That is everything Have a nice day [speaker001:] You as well [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] what is the current status of my subscription? [speaker001:] I can look this up for you. May I have your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] Thank you Norman, can I also have your account ID and order ID please? [speaker002:] 82EVJDL2N7 2075842622 [speaker001:] I am seeing that your subscription is active, and you have a balance of $55 due three days from now. I am also going to send a link to you so that you will be able to access this information yourself in the future. [speaker002:] what is the $55 balance for? [speaker001:] To continue your subscription. [speaker002:] ok. [speaker001:] Also, to sign into your account through the link I provided, you will need to know your username. Do you know what your username is? If not, I am able to look it up for you. [speaker002:] no. [speaker001:] I see that your username is nbouchard1 Is there anything else I can help you with today? [speaker002:] ok. i'll use that to log in to renew my subscription in a couple of days. you were a big help today. thanks. [speaker001:] You're very welcome, have a great day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help? [speaker002:] Good morning! I would like to upgrade my shipping status to overnight because I need these boots for a gift. [speaker001:] Sure, I can help you with that. Can I have your full name and account ID? [speaker002:] Albert Sanders Account ID: XZSXTQ83N6 [speaker001:] Thank you Albert. May I also have your order ID? [speaker002:] Order ID: 1426799267 [speaker001:] Can you tell me the shipping status of your order? [speaker002:] It says Order Received. [speaker001:] Thank you what is your membership level? [speaker002:] I am not sure Where can I find that info? Oh, I see it is Guest. [speaker001:] You should be able to see if on your order confirmation. It will be gold, silver, bronze, or guest. OK, great. I will be able to upgrade your shipping to overnight shipping. I will need to charge $20 to the credit card we have on file if that is ok with you? [speaker002:] That is fine. Great, thank you! [speaker001:] OK, great I have adjusted your shipping to overnight. Is there anything else I can assist with today? [speaker002:] That is all. Thanks! [speaker001:] Great, thank you and have a great day! [speaker001:] Hello! I am thinking about buying the boots [speaker002:] Hello, how can I help? [speaker001:] Can you tell me if the shaft is wide or rather small? And does it come with warranty? [speaker002:] Hello, our boots are generally made with extra width. They follow the US system, but with an added 16 inch in width. The boots are come with a warranty of 12 months from the purchase that covers defects in material and workmanship. However, it does not guarantee against normal wear and tear. [speaker001:] good to know. Thanks. It makes me more comfortable in buying those boots. [speaker002:] As it should! I highly recommend them. Anything else I can help you with? [speaker001:] I am good Thank you [speaker002:] Have a great day [speaker001:] Hello and welcome to AcmeCorp. How can I help you today? [speaker002:] Yes i would like to know more about a product before i buy iy it [speaker001:] Yes, what product do you want to know more about? [speaker002:] i was looking at the Shirt Guess [speaker001:] And what would you like to know about the Guess Shirt? [speaker002:] I would like to know how long is the arm length [speaker001:] On our small shirts, it's 32 inches. On medium, it's 34 inches, and on large, 36 inches. I hope this answers your question. Is there anything else I can help you with today? [speaker002:] yes it does, thank you and that will be all [speaker001:] Wonderful, have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] Hi! I had ordered an item but received the wrong size I was hoping to return it [speaker001:] I'd be glad to help. Can I have your name? [speaker002:] Its a jacket and its still in its original packaging. It is basically useless for me Rodriguez Domingo [speaker001:] Thanks, and what is your username, email address and order ID? [speaker002:] rdomingo756 rdomingo756@email.com Order ID: 1668006374 [speaker001:] What is your membership level? [speaker002:] gold [speaker001:] Great, gold allows unlimited returns. Can I have your address so I can generate a shipping label? [speaker002:] 9004 1st Ave Brighton, TX 22343 Thank you [speaker001:] Perfect, and how would you like to ship it back? [speaker002:] mail please Thank you very much for your help [speaker001:] You're welcome, please print out label and return by mail. Will there be anything else? [speaker001:] Hi, [speaker002:] Hi, how can I help you? [speaker001:] I think my Calvin Klein Boots order got a wrong delivery time [speaker002:] ok, I'd be happy to help you with that. May I have your name please? [speaker001:] Chole Zhang [speaker002:] thanks! Are you looking to confirm a delivery date or move the time from morning to evening? [speaker001:] I actually want to move the delivery time to evening I won't be at home all day long [speaker002:] No problem, can I have your account ID and order ID please [speaker001:] Sure, acc id is KNU4ICT3TY and the order id is 8888137651 [speaker002:] Do you know the shipping status? [speaker001:] Yes, it says delivered I don't know exacly why [speaker002:] OK, no need to change the delivery time then do you mind checking to see if it was delivered? [speaker001:] No it wasn't delivered [speaker002:] are you sure? [speaker001:] Yes, I guess something wrong with the system. What do you think? [speaker002:] I think so. Let me see what we can do about that [speaker001:] Please [speaker002:] I've found that sometimes a package is mistakenly marked as delivered but can take a couple extra days to arrive. [speaker001:] That makes sense [speaker002:] Anything else I can help you with? [speaker001:] That's all for today, Thank you. [speaker002:] have a good night, practice social distancing! stay healthy [speaker001:] hello [speaker002:] Hi, I'm trying to order the calvin klein jacket but it looks like it's out of stock I really wanted to get this as a gift, is there anything you can do? [speaker001:] sure Give me your full name [speaker002:] Alessandro Phoenix [speaker001:] Really sorry about this issue. I will write a report and infrom the purchasing department about this, they'll resolve the issue soon enough [speaker002:] you don't have any in stock though currently? [speaker001:] No we don't [speaker002:] okay, thanks for your help [speaker001:] You are welcome Would this be all for today? [speaker001:] Hello, how may I help you? [speaker002:] The search function in the website doesn't seem to be working. All I see is a spinning wheel. It's frustrating because I need to get this ordered ASAP [speaker001:] I'm sorry about this, I can help you troubleshoot the issue. [speaker002:] Ok [speaker001:] Could you try logging out and back in to see if the search works? [speaker002:] Sure, hold on That didn't work [speaker001:] Could you also try clearing to cookies from your browser? [speaker002:] Sure That seems to have fixed the problem. Thanks for your help! [speaker001:] Great, is there anything else I can do for you? [speaker002:] That's all. Have a good day. [speaker001:] Have a good day [speaker001:] Hi, how can I help you? [speaker002:] Hi I would like a refund [speaker001:] I can help you with that. May I have your full name and account ID? And to clarify, have you already received and returned the items? Or you have not received your order yet? [speaker002:] Crystal Minh No it hasn't shipped yet [speaker001:] I will need your username, email address, and the order ID to find you in the system. [speaker002:] crystalminh216 crystalminh216@email.com 1204476727 [speaker001:] Alright, so if you know your account ID I can do a refund to either your credit card or directly to your account. Otherwise, it will be a refund by paper check or gift card. [speaker002:] I don't know it. Paper check is fine [speaker001:] May I have your full mailing address then? And the dollar amount for your refund. [speaker002:] 9653 1st Ave San Lima, TX 87341 79 [speaker001:] Okay, you should receive that check within 7 business days. Is there anything else I can do for you? [speaker002:] Nope that's all. Thanks [speaker001:] Have a wonderful day! [speaker001:] hello [speaker002:] Hello Can you tell me if the jacket I want to order is dry clean only or washer? [speaker001:] Give me a moment. You can wash this jacket in the washer and dry in a typical laundry dryer. Our high quality fabric will not wear and tear. We only suggest you keep the heat low when drying [speaker002:] Perfect thank you for checking that for me [speaker001:] You are welcome Would this be all for today? [speaker001:] Hello. I am trying to view my shopping history, but I fogot my username. *forgot* [speaker002:] Hello, how may I help you today? I can help you recover your user name [speaker001:] Great thanks! [speaker002:] Can I please have your full name, zip code, and phone number? [speaker001:] Norman Bouchard, 29237, 203-5626 [speaker002:] Thank you. I've successfully verified your identity. Give me a moment to create your new username. [speaker001:] Ok thank you [speaker002:] Your new username is nbouchard1 [speaker001:] Oh that will work great. Thanks and have a great day! [speaker002:] Is there anything else I can help you with today? [speaker001:] Nope, thank you! [speaker002:] Thank you. Have a great day! [speaker001:] Hi what can I do for you? [speaker002:] I would like to check on my order status because I cannot acmes my account as I have forgot my username access [speaker001:] Okay, so you would like me to recover your username for you? [speaker002:] Yes please [speaker001:] Can I have your name, zip code and phone numner [speaker002:] Sanya Afzal 56378 291-9019 [speaker001:] your username is safzal1 Is there anything else I can do for you? [speaker002:] Okay thank you, no that is everything Have a great day [speaker001:] THanks you too [speaker001:] Hi, how may I help you? [speaker002:] I ordered a shirt yesterday with free shipping. Is it possible to upgrade it to overnight shipping? [speaker001:] Sure! May I have your full name, account AND order ID to verify? [speaker002:] Alessandro Phoenix order # is 3162214250 what do you mean by account? [speaker001:] Your account has an ID number to it. I would need it. [speaker002:] oh JKUEERNCBK [speaker001:] What is it's shipping status? [speaker002:] order received [speaker001:] Well, since it has already been gotten by you. I cannot upgrade it, which is good because it wouldn't have come faster anyway. Anything else I can help you with? [speaker002:] what I didn't receive it yet [speaker001:] My mistake, what is your membership level? [speaker001:] Hello? [speaker002:] Hi, thank you for contacting AcmeBrands. How can I help today? [speaker001:] Can you check on the status of my subscription? I want to keep using it so I need to make sure that everything is good with it. [speaker002:] Sure, can I have your full name or account ID? [speaker001:] Sure, account ID is CDIOIPCXVE My name is Chloe Zhang [speaker002:] Thank you Chloe may I also have your order ID? [speaker001:] 5251513366 [speaker002:] OK, let me check our system. [speaker001:] ok [speaker002:] I see that your subscription is inactive. It looks like you have a $20 balance due today to reactive your subscription. [speaker001:] Can I go ahead and pay that so I can reactivate it? What do you need me to do? [speaker002:] Absolutely, shall I charge your credit card on file? [speaker001:] Yes, that is perfect. Will that be effective immediately, or will it take a few days? [speaker002:] OK, I have charged your card to reactive the account. Should be within a few hours. [speaker001:] Ok, perfect. [speaker002:] Let me send you a link to check the status in the future. [speaker001:] ok [speaker002:] Do you have your username to log into the account online? [speaker001:] Yes [speaker002:] Great, is there anything else I can help you with today? [speaker001:] No, that's it. Thank you so much! [speaker002:] You're welcome, have a great day! [speaker001:] Hi, how can I help you today? [speaker002:] Hello, i would like to change the name on my account because the name is spelled incorrectly. [speaker001:] I can help you with that today [speaker002:] Okay [speaker001:] So you just need to change the name on your account, correct? [speaker002:] yes [speaker001:] Can I get your full name or Account ID please? [speaker002:] Name: Rodriguez Domingo [speaker001:] Ok Mr. Domingo, I just need to validate your identity so I will need a few pieces of information from you [speaker002:] okay [speaker001:] Do you have a zip code, PIN, telephone number, username, password, order ID or email address? I just need 3 of these? Let me know if you have any questions? [speaker002:] Phone Number: 521-2507 | Username: rdomingo610 | Order ID: 5797328264 [speaker001:] The order ID failed. It has to be an ID from a previous order. Do you have another piece of information I can use? [speaker002:] interesting lets try Password: 5ziNjFzv [speaker001:] Thank you. Strange, the password also failed [speaker002:] uh i have no other information after that [speaker001:] You don't have your current Zip code? [speaker002:] 63080 [speaker001:] That worked! [speaker002:] thats good [speaker001:] Ok so you would like to change the name on the account to: Rodriguez Domingo Is that spelled correctly? [speaker002:] yes [speaker001:] Ok, your name has been updated in the system. Sorry about the delay! [speaker002:] its okay, thank you all your help today [speaker001:] Your welcome, is there anything else I can do for you today? [speaker002:] no that will be all for today [speaker001:] Have a great day. Good bye [speaker001:] Thank you for choosing AcmeBrands! How can I help you? [speaker002:] Hi there. Can you help me find out how much is due on my subscription? [speaker001:] Sure! What is your name, please? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman. And for verification, can I please have your account and order IDs? [speaker002:] RVYNUTK3XJ is the account ID 6619029567 is the order ID [speaker001:] Thank you! I'm showing that your due date is tomorrow, and you owe $20. Would you like to pay that today? [speaker002:] Cool, can I go ahead and pay that? I want to make sure my subscription is all activated. [speaker001:] Of course. With your card on file? [speaker002:] Yeah that'll work! [speaker001:] Done! In case you want to manage your subscription online, I'm sending you a link for that. [speaker002:] That was easy! Thanks for your help. [speaker001:] Do you know your username? You will need it to log in. [speaker002:] I'm sure I can find it somewhere. [speaker001:] Okay. For your reference, it's nbouchard1. For now, can I help you with anything else, Norman? [speaker002:] I'll make a note of it. That's it, thanks! [speaker001:] You're welcome, have a good day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I was charged twice for my subscription [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Chloe Zhang and my ID is 9EQIUU1HNN [speaker001:] Could I also have your order id? [speaker002:] 6028582359 [speaker001:] Thank you What is your membership level? [speaker002:] Bronze [speaker001:] Let me check the system. Unfortunately I am not able to refund the charge according to the system. [speaker002:] That's not an acceptable answer. I would like to talk to your manager please [speaker001:] I will send a message to the manager to contact you as soon as possible. Can I help you with anything else? [speaker002:] That is all. Thank you [speaker001:] Have a good day. [speaker001:] hello [speaker002:] Hi, how may I help you? [speaker001:] I can't get into my account [speaker002:] Okay, why not? [speaker001:] I forgot my username [speaker002:] No problem! May I have your full name, zip code, and phone number to recover it? [speaker001:] David Williams 79148 605-909-8705 [speaker002:] dwilliams23 is your username! [speaker001:] cool, thanks [speaker002:] Anything else today? [speaker001:] that's it, thanks [speaker002:] Have a good day! [speaker001:] hello [speaker002:] hi! how can I help you? [speaker001:] I can't log into my account. [speaker002:] did you forget your username? [speaker001:] I seem to have forgotten my username [speaker002:] ah, not a problem May I have your name please? [speaker001:] Norman Bouchard [speaker002:] Thanks, next I'll need your zip code and phone number please [speaker001:] my zip code is 63101 and my phone number is 456-2024 [speaker002:] thanks for that info! I show your username as nbouchard1 Is there anything else I can help you with today? [speaker001:] thank you no, that was all [speaker002:] you're welcome! have a great day! [speaker001:] how may i help you [speaker002:] I got an email saying the shipping cost was not included in the displayed cost. can you tell me whether that is the case or not? [speaker001:] i can assist you in the status of your shipping cost first i need your full name to pull up the account [speaker002:] Rodriguez Domingo [speaker001:] I also need your account and order id to pull up the shipment please [speaker002:] ECQX0OAZLY 7129469967 [speaker001:] thanks now i need your username and email to verify some info [speaker002:] rodriguezdomingo937 rodriguezdomingo937@email.com [speaker001:] great! it seems that email was sent in error, and your order is finalized as is in the checkout [speaker002:] Alright, great [speaker001:] is there anything else i can help with? since there is nothing else i can do for you have a good one! [speaker001:] Hello. how may I help you today? [speaker002:] I got a promo code 9 days ago, but when I try to use it, it's telling me that it's invalid. [speaker001:] I see. May I have your name please? [speaker002:] My name is Alessandro Phoenix [speaker001:] Well our promo codes are only valid for 7 days. [speaker002:] Ok. I guess I didn't see an expiration date on it. [speaker001:] Let me check the system first. [speaker002:] Thank you. [speaker001:] You know what Alessandro. Let me issue you a new code. [speaker002:] That would be great, thank you!! [speaker001:] You can use ATBNK at checkout. [speaker002:] Great, thank you so much!! [speaker001:] Anything else I can help you with? [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I need to pay my premium subscription fee so I can keep my service active [speaker001:] I can help you with that. May I get your full name and account id please? [speaker002:] Chloe Zhang CMUAYZL2LM [speaker001:] Thanks Chloe, may I have your order id please? [speaker002:] 2146052350 [speaker001:] Did you want the full $99 today? [speaker002:] yes [speaker001:] Do you have a credit card on file you would like to use? [speaker002:] yes [speaker001:] Your subscription has be renewed, anything else I may do for you today? [speaker002:] nope, that covers it, thanks! [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how can I help you today? [speaker002:] I received this pair of boots but they are scuffed I want to return and exchange them for a new pair [speaker001:] No worries, can I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] And your username, email, and order ID? [speaker002:] alessandrop451 alessandrop451@email.com 0958465818 [speaker001:] Okay, and what's your membership level? [speaker002:] bronze [speaker001:] When did you purchase the boots? [speaker002:] this last week [speaker001:] Okay, that's within the last 90 days so you're good [speaker002:] I havent even worn them. I opened the box and the scuff mark is immediately noticeable cool [speaker001:] Can I have your full address? [speaker002:] 9866 Woodshore St. Newark, Tx 77115 [speaker001:] So how would you like to process this return, by mail, in store, or at one of our drop off centers? [speaker002:] mail [speaker001:] Okay, everything else you'll need to do will be in the email with the shipping label I sent you. Is there anything else I can do for you today? [speaker002:] awesome nope, thanks [speaker001:] Well then have a nice day! [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hi there placed an order on your website recently and selected expedited shipping But I want to switch to regular shipping instead now [speaker001:] I would be happy to help. To verify you would like to downgrade shipping? [speaker002:] Yes, that's right [speaker001:] Next week delivery would work ok for you? [speaker002:] Yeah, that's fine [speaker001:] Great, may I have your full name and account ID please? [speaker002:] Yes my name is Norman Bouchard and my account ID is WBHIUEUAZ2 [speaker001:] Thanks Norman, may I have your order ID? [speaker002:] It's 5137816570 [speaker001:] Thank you, what is the current shipping status? [speaker002:] It says Order Received [speaker001:] May I have your membership level please? [speaker002:] I'm a silver member [speaker001:] We can delay the shipping to next week without any problem, would that work for you? [speaker002:] Yes Can I get the expedited shipping fee refunded as well? [speaker001:] Yes you will save on shipping cost since it has not shipped yet. [speaker002:] Okay, great [speaker001:] Is there anything else I can do for you? [speaker002:] No, that's all I needed [speaker001:] Thank you for contacting AcmeCorp, you have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] yes i would like to remove the second item on my order. I didn't mean to order it [speaker001:] Glad to help. May I have your full name please? [speaker002:] Albert Sanders [speaker001:] thank Albert. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] My account id is T6AVI10LY5 and my order is 1880642888 [speaker001:] thanks. Give me a second. [speaker002:] ok [speaker001:] Your identity has been verified. what is the shipping status of the item? [speaker002:] order received [speaker001:] Okay, I can remove your unwanted item and process a refund for you. [speaker002:] great the item is the guess shirt for $69 [speaker001:] What is your membership level? [speaker002:] Sliver [speaker001:] After the item arrives, please call back to customer support to get the shipping label for return. [speaker002:] okay,t hanks [speaker001:] The refund has been made to your account. [speaker002:] thanks for your help today [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] that will be al [speaker001:] Have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] Hi I have a general question about your subscription program I wanted to know how long the premium subscription usually lasts form for. [speaker001:] Hello, the membership lasts for the remainder of the calendar year you receive it in and the next full calendar year as well [speaker002:] so a full year? or sorry a year and 8 months? [speaker001:] Yep, if you get it right now you would have it until January 1st of 2022 [speaker002:] oh that's great I think I'll do that then it gets me free shipping and coupons right? [speaker001:] Yep! It does [speaker002:] ok great I think I'll sign up for it. Can you do it for me with the card I have on file? [speaker001:] Sure, of course I can! [speaker002:] gerat great [speaker001:] Sorry, I was confusing the membership with the subscription. Membership can not be bought, it has to be earned through repeated purchases over a period of time [speaker002:] so I can't purchase the premium subscription membership? [speaker001:] No, it is something that can only be earned through purchases [speaker002:] oh I see. ok then guess that does it for me [speaker001:] Have a great day! [speaker001:] Hi how can I help you [speaker002:] Can you please tell me if this particular type of jeans has ripped holes in them? They are made by Guess for $79. [speaker001:] Just a moment. Yes, they do New styles come and go, and our most popular jeans currently contains artistic rips and tears. [speaker002:] Great! Will look into buying them. [speaker001:] Anything else? [speaker002:] no, thank you [speaker001:] Have a nice day [speaker001:] Hi [speaker002:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker001:] Hi I'd like to change my address [speaker002:] I'll be glad to assist you with that. One moment please! Your full name or account ID? [speaker001:] Albert Sanders [speaker002:] Your current address, please? The one presently on your account? [speaker001:] 6223 Kennedy St San Lima, WA 79527 [speaker002:] To verify your identity, would you please provide 3 of the following 7 items: zip code, phone number, PIN, username, password, email, or an order ID from a previous purchase? [speaker001:] Zip: 79527 Email Address: as336563@email.com Username: as336563 [speaker002:] Thank you! One moment. And your new address? [speaker001:] 6233 Kennedy St San Lima, WA 79527 [speaker002:] Great! Your account has been successfully updated. Is there anything more I may help you with today? [speaker001:] That all thanks [speaker002:] Thank you so much for contacting AcmeBrands customer service. Take care! [speaker001:] How can I help you? [speaker002:] Hi there! Sanya Afzal here. When does the annual sale begin this year? [speaker001:] Hello, there! One moment while I access that information. [speaker002:] Of course, take your time. [speaker001:] Our annual sale has already ended. It ran from January 23rd thru the 31st. [speaker002:] Ohhhh, that's a shame! I'll have to be quicker next year. [speaker001:] If you missed it, then you might want to sign up for our newsletter. [speaker002:] That's all I needed to know, thanks! Great idea, will do. [speaker001:] Okay, have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] Can you tell me more about the Guess boots? I want to know how wide they really are. [speaker001:] Happy to help, may I have your name please? [speaker002:] Joseph Banter [speaker001:] thanks Joseph. Our boots are generally made wider. Our boot size follows the U.S. system but with an additional 16 Inch in width. [speaker002:] That sounds perfect. Thank you! [speaker001:] Great, is there anything else that I can help you with? [speaker002:] That was all I needed today. [speaker001:] Have a nice day! [speaker001:] Hello, what can I help you with today? [speaker002:] I'm trying to buy some jeans. I put them in my cart but the cart won't update. [speaker001:] Have you tried logging out and logging back in? [speaker002:] No. Let me try that. That didn't work [speaker001:] Are the jeans in question in stock? That's shown on the bottom left side of the product page? [speaker002:] Yes, they are. [speaker001:] Can you try refreshing the page? [speaker002:] Oh, when I refreshed the page they showed up in the cart! [speaker001:] That's good to hear! Is there anything else I can do for you today? [speaker002:] No, that was it, thanks. [speaker001:] Then have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] Why are your prices going up since yesterday?! [speaker001:] Oh, I'm sorry to see that they are. Let me look in to this for you. May I ask who I am speaking with today? [speaker002:] Rodriguez Domingo [speaker001:] Did you see an item yesterday and now it is more expensive today? [speaker002:] Yes exactly! [speaker001:] I'd like to look in to this for you Rodriguez. Can I get your Account ID and Order ID please? [speaker002:] Account ID: U677XX41M8 Order ID: 8206600552 [speaker001:] Unfortunately the prices are set by a pricing algorithm and they change quite frequently based on many factors. One being supply and demand. I wish I could control the prices but I don't. [speaker002:] That's crazy. I'm not too happy. [speaker001:] Could I get a promo code for you to use for 25% off your next purchase? Hopefully that more than makes up the change in price! [speaker002:] That would definitely be nice. Thank you. [speaker001:] This code will help you R4IJJ [speaker002:] I appreciate your help. [speaker001:] Again, I am sorry about the frustration. Was there anything else I could do for you today Rodriguez? [speaker002:] You've helped a lot. have a good one. [speaker001:] You have a good day too! [speaker001:] Hello, how may I help you? [speaker002:] I would like to make a complaint about how all the products seem to always be out of stock! I am a silver member, but it doesn't do me much good since I can never place an order. [speaker001:] I'm very sorry, can I have your name or account ID to look into this further? [speaker002:] David Williams I am very frustrated and feel like I am just throwing my money away for my membership [speaker001:] David, I'm going to let the purchasing department know about this right now. They'll do a better job of restocking. [speaker002:] I would appreciate it if you let them know how frustrating it is for customers [speaker001:] I understand the frustration, I can give you a promo code for your trouble. This promo code can be used in a future purchase for a discount: 52KTK [speaker002:] Thanks for your help. If anything is ever in stock again, that will be useful. [speaker001:] I'll do my best to get the purchasing department working on restocking. Things have been hectic lately for the company. Is there anything else you need today? [speaker002:] That's all. [speaker001:] Okay, thank you and have a nice day. [speaker001:] Hello! Thank you for contacting us today. How can I assist you? [speaker002:] I need to change the delivery time. Can I check the status of my order? [speaker001:] Sure. Can I get your name please? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. Can you please provide me the Account ID and Order ID as well? [speaker002:] DDHOW9Q5K8 and 2475490027 [speaker001:] Great! Alright. Were you hoping to change the delivery from morning to evening or vice versa? [speaker002:] Evening please [speaker001:] Is the delivery time incorrect on your order? [speaker002:] yes I'd like to change it [speaker001:] Perfect. It does look like there was an error in our system so I can get that fixed for you. [speaker002:] perfect! [speaker001:] Okay I have changed the delivery time to be in the evening now instead. I apologize for the inconvenience. [speaker002:] no worries [speaker001:] Can I help you with anything else today? [speaker002:] thank you that is all [speaker001:] Thank you and have a great day! [speaker001:] Hello how may I help you? [speaker002:] Hi I have a general question. Everytime I search for an item there are 0 results being returned, so I want to find out what's going on. [speaker001:] I can help troubleshoot this. Could you try logging out and back in and see if the problem persists? Are you there? [speaker002:] yes sorry I thought I answered Yes I did that and I am still getting the same problem [speaker001:] Okay, could you also trying cleaning your cookies from your browser? [speaker002:] oh ok I didn't think about that. hold on hey that seemed to work. I can find stuff now! thanks for that suggestion [speaker001:] Great, is there anything else I can do for you? [speaker002:] that's it [speaker001:] Have a wonderful day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hello! I need to check the status of my order. I think the payment method is incorrect. [speaker001:] Oh no. I would happy to look into this for you. Just to verify the order is in process? [speaker002:] It says it is Out for Delivery. [speaker001:] Well we can change the payment method for future orders. May I have your full name and account id please? [speaker002:] Sure. My name is Joseph Banter and my Account ID is: V1KKB8WJK0 [speaker001:] Thank you Joseph. May I have your order id please? [speaker002:] Order ID: 4776170773 [speaker001:] You stated the item is Out for Delivery correct? [speaker002:] Yes that is correct. [speaker001:] We cannot change the method on this order but we can change for all future orders. Would you like to update the payment method? [speaker002:] Yes please. I'd like my credit card to be the new payment method. [speaker001:] This has been updated. Is there anything else I may help with today? [speaker002:] No that was all I needed. Thank you for your help! [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I am looking for my order? I ordered it 9 days ago and still haven't received it yet. [speaker001:] I apologize, I would happy to look into this for you. May I have your full name or account id please? [speaker002:] Joyce Wu AGHELXRAN7 [speaker001:] Thank you may I please have your username, email address, and Order ID? [speaker002:] joycew40 joycew40@email.com 8354290281 [speaker001:] Thank you Joyce. You stated you have been waiting 9 days correct? [speaker002:] Yes 9 days [speaker001:] I will go ahead and ship a new order. May I have your address please? [speaker002:] 1003 Woodshore St Monterey, WA 82806 [speaker001:] What was the item in the order? [speaker002:] a Michael Kors shirt [speaker001:] I have gone ahead and placed the order, it is set for overnight shipping at no cost. Is there anything else I may help you with today? [speaker002:] Thank you so much for you help thats all i need [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how may I help you? [speaker002:] I placed an order yesterday, for two items. My husband decided that he didn't want it, so I was wondering if we could remove that from the order? [speaker001:] I can help with that, could I please have your full name? [speaker002:] Crystal Minh [speaker001:] Thank you, I'll also need your account and order ID. [speaker002:] Account ID: L1CBDG2OE4 Order ID: 7999315039 [speaker001:] Great, do you know t he shipping status of your order? [speaker002:] Well, now it says it's out for delivery. [speaker001:] Okay, and what is your membership level? [speaker002:] Silver [speaker001:] Well it's too late to cancel the items but we can start the refund process now. [speaker002:] I would appreciate that. [speaker001:] Once the item arrives, contact us again. At that time we can print your return label. In the meantime, how much was the item? [speaker002:] 69$ [speaker001:] Your money has been refunded. [speaker002:] Thanks! [speaker001:] Is there anything else I can do for you? [speaker002:] How long until I receive my refund in my account? [speaker001:] It should show up in the next few minutes, if not immediatley. [speaker002:] Okay! Thanks again. [speaker001:] Have a great day! [speaker001:] Hello. How can I help you today? [speaker002:] Hi! I wanted to check the status of my order There seems to be an extra fee added for no reason [speaker001:] Okay, just a moment please Thanks for waiting. Can I have your full name? [speaker002:] Sure. David Williams [speaker001:] Thanks David. In order to look up the order, can I please have your account ID, along with your Order ID? [speaker002:] Sure. My account id is LQSE8VJJ7H Order ID is 4797920939 [speaker001:] Thanks so much David, I will look that up now. [speaker002:] Thank you [speaker001:] It looks like that fee might be a mistake on our part. [speaker002:] Thank you [speaker001:] What is your membership level? [speaker002:] Its GOLD [speaker001:] Thank you. How much was the fee? [speaker002:] It was 9.99 [speaker001:] Okay, I am happy to remove that 9.99 fee for you. [speaker002:] Appreciate it [speaker001:] Sorry about the confusing information! Your order has been updated, and your account should reflect that change. Is there anything else I can help you with today David? [speaker002:] Thank you No that is all thank you for your help [speaker001:] You're welcome, have a wonderful remainder of the day! [speaker001:] hello! how can I help you today? [speaker002:] Hello, I would like to check on my shipping status as my package was never received [speaker001:] uhoh what is your name please [speaker002:] Albert Sanders [speaker001:] can i have your username & email please as well as your order ID [speaker002:] asanders562, asanders562@email.com, 6638752967 [speaker001:] how long have you been waiting? [speaker002:] 9 days now [speaker001:] oh well that is too long let me resend your order what is your address please? [speaker002:] Thanks [speaker001:] and apologies for the delay [speaker002:] 4429 2nd Ave Raleigh, MI 76099 It's ok [speaker001:] and what was the item please? [speaker002:] Guess shirt [speaker001:] OK. THat should arrive soon very sorry is there anything else today? [speaker002:] Thank you That is all [speaker001:] thank goodness! [speaker001:] Hello, how may I help you today? [speaker002:] Hi I want to check on my order but can't remember my username hello? [speaker001:] Sure, I can help you retrieve that. First, can you give me your full name and account ID? [speaker002:] Joseph Banter I don't have my account ID [speaker001:] No problem, I can use your name to pull up your account real quick. [speaker002:] Can't log in to get it [speaker001:] Understandable. I just need a few pieces of identifying information. Could you send me your zip code, phone number, and email address? [speaker002:] Email Address: jb712706@email.com 887-7954 11400 [speaker001:] Thank you very much, let me input all of that into the system. Thank you very much. Your username is jbanter1. Is there anything else you need help with? [speaker002:] thank you! I just logged in successfully! bye now [speaker001:] Great, enjoy the rest of your day! [speaker001:] Hi, how may I help you? [speaker002:] Search is taking a long time and all I see is a spinning wheel What the heck?! Is the website broken or something? [speaker001:] No worries, I can help you with taht that* Just to clarify, are you talking about search not working or the website being too slow? [speaker002:] I'm concerned mostly about the search bar [speaker001:] Got it To get started, can you please tell me what you're searching for? [speaker002:] It is a Guess Jacket [speaker001:] Can you please search for a different item first? Perhaps a Gap Sweater [speaker002:] Ok Yea, that doesn't work either search is just broken [speaker001:] Ok, and it's not the wrong results, it's just no results at all? [speaker002:] That's correct [speaker001:] This might be a cookies issue Can you go into browser preferences and clear cookies for the last day? [speaker002:] That seems unlikely, but ok OK, just tried it and that doesn't work either as expected. [speaker001:] Ok, can you try to log out and log back in? [speaker002:] Sure Give me a minute Ok, i'm back in [speaker001:] OK, and please try to search for something again? [speaker002:] Yea, still doesn't work [speaker001:] Ok, I just tried on the public website, and I think you're right that there might be some issue. I have notified the website team so they can do something about it In the mean time, maybe I can pre-order the item for you using the internal system [speaker002:] Ok, that would be great [speaker001:] What is your full name or account ID? [speaker002:] Joseph Banter [speaker001:] OK, Joseph and just to verify, is your username jb410492 [speaker002:] Yup, that's me [speaker001:] OK, I'll go ahead and use the credit card on your file to make this purchase [speaker002:] OK, that's great Thanks so much! [speaker001:] Yes, as mentioned, there might be something wrong on our website at the moment, so please wait for an email confirmation in the next 24 hours. If that does not show up, please reach out again to confirm what happened [speaker002:] Ok, sounds fair Thanks for your help [speaker001:] No problem, thanks for being a valued member of AcmeBrands Have a nice day! [speaker001:] Hi! How can I help you today? [speaker002:] hello, i'm trying to search on your site but the little wheel keeps spinning and nothing happens. It's very frustrating. [speaker001:] I'm sorry to hear that. I can understand your frustration. I have a few tricks we can try to get it working for you. Can I first have your full name, please? [speaker002:] sure, it's Chloe Zhang. [speaker001:] The first thing you can do is try logging out and logging back in. Sometimes that can fix the issue. [speaker002:] ok give me a second, ill try. [speaker001:] Okay:] [speaker002:] ok, nope that didn't work, still spinning! [speaker001:] Okay, can you clear your cookies and see if that helps? [speaker002:] sure i'll try. i think that worked, i was able to search.; [speaker001:] Oh great! I'm so happy to hear that it worked. Is there anything else I can help you with? [speaker002:] no that's it, thanks [speaker001:] You're very welcome! Have a great day. [speaker001:] Hello, how cna i help you today [speaker002:] Hi you "cna" help me by helping me with my cart. It's not updating when I add an item to it [speaker001:] Okay sure, Firstly could you refresh the page and try adding items again [speaker002:] Okay, I did that and it still isn't working [speaker001:] Okay, could you try logging out of your account logging back in and then try adding to your cart again [speaker002:] Sure, one second. Nope, that didn't do it either [speaker001:] Okay, Could you check to see if the item is out of stock it would say so on the bottom left of the product page [speaker002:] Oh, darn, that was it. How silly of me. [speaker001:] Sorry that it is out of stock but it should be soon and then you will be able to purchase it. Is there anything else i can help you with? [speaker002:] That would be it. Thank you! [speaker001:] No Problem have a nice day [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I want to return an item Because it's stain [speaker001:] I'm sorry to hear that, but I can help you with your return right away [speaker002:] Yes please [speaker001:] May I ask your full name before we begin, so that I can take a look at your account? [speaker002:] Joyce Wu [speaker001:] and for purposes of refunds, I will also need to ask your username, email address, and order ID [speaker002:] jw736463@email.com 0008567603 [speaker001:] Thanks, Ms Wu, I can see your order details now [speaker002:] Thanks [speaker001:] Was this order placed within the last 30 days? If so I can initiate the return for you right away. If it is more than 30 days old, I can probably still help, depending on your membership level [speaker002:] Yes It was [speaker001:] Excellent, may I just ask your membership level, if you have one, for our system? [speaker002:] Gold [speaker001:] Excellent, you will now be able to return the item for a refund. I will send over a shipping label to your address, and you can just stick right onto the package and send it back to us with no fuss [speaker002:] Perfect [speaker001:] Would you like me to send this label to a different address, or shall I just use the address we have on file? [speaker002:] Yes same on file Thanks [speaker001:] Excellent, your return is now being processed. Will there be anything else this afternoon? [speaker002:] No that's it. Thank for your help [speaker001:] You're welcome. Have a great day, Ms Wu [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] My promo code won't work. It keeps saying that it's invalid. [speaker001:] Oh, I'm sorry to hear that. Let me see if I can help to clear this up May I ask your full name, first, so that I can take a look at the account? [speaker002:] Sanya Afzal [speaker001:] Thanks, Ms Afzal. Our promotions typically last for 7 days. Do you know if your code was issued more than a week ago? [speaker002:] Really? I got it 9 days ago. I didn't realize they only lasted that long. [speaker001:] Yes, I'm sorry to say, they are limited-time offers [speaker002:] That's all I needed then [speaker001:] Okay. Have a good day, Ms Afzal [speaker001:] hello [speaker002:] Hi, thanks for contacting AcmeBrands. How can I help today? [speaker001:] i would like to get some more information on one of your items, i was thinking about buying [speaker002:] Sure, what is your question. [speaker001:] i was looking at the guess jacket and i would like to know how to wash it? Washer or dry clean only? [speaker002:] Let me look that up for you. The jacket can be washed in the washer and dried in a dryer. The high-quality fabric these are made from wont'wear and tear. We do suggest using a dryer on low heat to prevent it from shrinking. Is there anything else you had a question about today? [speaker001:] ok, thanks for your help. That will be all [speaker002:] You're welcome, have a great day! [speaker001:] Welcome to AcmeBrands how may I help you? [speaker002:] The item i bought was much cheaper yesterday, what is going on?! [speaker001:] Sure, I can help you with that To get started, can I get your name or account ID? [speaker002:] It is Rodriguez Domingo [speaker001:] I first need to check that you are talking about a valid order Can i also get your account ID and order ID? [speaker002:] Not sure what you need it for, but the account ID is CT7EGNSZM7 Order ID is 2083093770 now can you do something about the price of this shirt? it shouldn't be $59! [speaker001:] So sometimes the prices fluctuate throughout the week, this is largely out of my control [speaker002:] Ok, so what is in your control? [speaker001:] What membership level are you? Maybe I can offer a promo code? [speaker002:] I am silver [speaker001:] Ok, I have created a code for you that can give you 20% off. VUSMM [speaker002:] wonderful [speaker001:] is there anything else i can help with? [speaker002:] No, that is all [speaker001:] Great, have a wonderful day and i hope you look great in your shirt! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi I wanted ot add a pair of boots to my current order. I forgot to add them before I checked out [speaker001:] I would happy to help. May I have your full name and account ID? [speaker002:] Sure my name is Norman Bouchard the account ID is JWHFYKCNUU [speaker001:] Thank you Norman, may I have your order id please? [speaker002:] sure its 5538745081 [speaker001:] What is the shipping status? [speaker002:] Order Received [speaker001:] May I have your membership level? [speaker002:] yeah. I'm a gold member [speaker001:] What was the item you needed to add? [speaker002:] It was a pair of Tommy Hilfiger boots. [speaker001:] I went ahead and added to your order, is there anything else I may help you with today? [speaker002:] Awesome thank you, that was all [speaker001:] your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how can I help you? [speaker002:] i would like to know more about one of your products because i;m thinking about ordering it [speaker001:] Sure, which product are your looking at? [speaker002:] The Michael Kors boots [speaker001:] What would you like to know about the boots? [speaker002:] Yes i would like to know how would you go about removing gum from the sole of the shoes? [speaker001:] Sure, you would do that by using a butter knife to rub peanut over the gum. Leave on for 15 minutes and the gum should soften. [speaker002:] rub peanut on the shoes? [speaker001:] Once it softens you will scrape it off and wash with soap and water. You will rub the peanut butter on the gum, wait for it to soften and scrape off. [speaker002:] oh oh okay got you. Thank you for your help today [speaker001:] You're welcome. Is there anything else? [speaker001:] Hi. I don't think my search function is working. Every time I search for anything there is 0 results. [speaker002:] Hello! What's your name, and how may I help you today? [speaker001:] My name is Joyce. Hello. [speaker002:] I see. Let me help you with that, Joyce. Could you try logging in and out for me, and see if that helps? [speaker001:] Sure hold on a second Mmm...no I'm still just getting 0 results This is frustrating [speaker002:] I see, I apologize for that. Could you try clearing out your cookies? By hitting the settings option and selecting for more details, you can delete them. [speaker001:] Ok let me try that Wow! That worked. You're the best. Thank you! [speaker002:] No problem! Anything else you need help with today? [speaker001:] That's all. Have a good day. [speaker002:] You too! [speaker001:] I would like to move my shipping to next week delivery to avoid paying any shipping fee [speaker002:] Thank you for contacting AcmeBrands! What can I do for you today? Okay. Let me see what I can do for you. Can I please get your name so that I can pull up your account? [speaker001:] Norman Bouchard [speaker002:] Thank you, Norman. While I pull that up, can you please tell me your account ID and order ID so that I can verify your identity? [speaker001:] Account ID: OUWPL9HLGK | Order ID: 3823300178 [speaker002:] Got it, thanks! What is the shipping status of your item? [speaker001:] In Transit [speaker002:] Okay, and what is your membership level? [speaker001:] Guest [speaker002:] Unfortunately, because it is in transit and you have a guest membership, I am unable to change it, because it is too late in the shipping process. I'm very sorry. Is there anything else that I can help you with, though? [speaker001:] No that is everything, thank you for help [speaker002:] You're welcome, have a great day! [speaker001:] Hi. How can I help you? [speaker002:] I am having trouble searching. The page just loads. [speaker001:] Ok, try logging out and then logging back in and see if that works [speaker002:] Okay No, it's still just showing a spinning wheel. [speaker001:] Ok, try clearing out your cookies and see if the search will work better then [speaker002:] Give me a second Okay it looks to be loading now. Thanks! [speaker001:] Great! Is there anything else I can do for you today? [speaker002:] That's it. Thanks! [speaker001:] Ok, I'll end this chat now [speaker001:] Hi i'm trying to access my account [speaker002:] what issue are you having when trying to access [speaker001:] is asking for my information but i forgot it and I'm trying to find out my order status [speaker002:] what status are you trying to find about your order [speaker001:] I want to know the status was it shipped? [speaker002:] so if i understand correctly, you are asking today about the shipping status of your order? [speaker001:] correct [speaker002:] ok, may i have your full name and account id to pull up the account? [speaker001:] Joyce Wu I don't know my account ID can i provide you with anything else [speaker002:] no i need your account id to check the shipping status perhaps we can get it from your account login you said you had issues logging in, do you know your username? [speaker001:] actually i was able to access now and check thank you so much [speaker002:] so your issue has resolved itself? is there anything else i can help with today? [speaker001:] yes and no thank you have a great day [speaker002:] have a good one [speaker001:] Hello. Thanks for contacting Acme customer support, how may I help you today? [speaker002:] Yes i was thinking about order an item but before i do i would like t get some more information on them item [speaker001:] I can look into that for you. May I start by getting your full name? [speaker002:] Crystal Minh [speaker001:] What was you specific question, Ms. Minh? [speaker002:] I was looking at the Tommy Hilfiger Jacket [speaker001:] Yes. [speaker002:] My question is how to detach the hood? Id there a hidden zipper are something [speaker001:] Got it. Let me look that up for you. The hood is simple to detach. It just attaches using 5 buttons. Simply undo the buttons and the hood comes right off. Does that answer help you out today? [speaker002:] yes it does, thank you! [speaker001:] Is there anything else that I can help you with today? [speaker002:] that's it [speaker001:] Thanks for shopping with Acme and have a great day! We appreciate you shopping with us. [speaker001:] Hi! How may I help you today? [speaker002:] hey I'd like to add an item to an order I already completed if that's possible [speaker001:] Sure! I can help with that. CAn I have your name please? [speaker002:] I'm Joyce Wu want to add the michael kors jacket to recently completed order [speaker001:] Can I have the account id and order id [speaker002:] PQMCNPTUUE 3637681378 [speaker001:] What is your shipping status [speaker002:] it says 'order received' [speaker001:] What is your membership level [speaker002:] Silver level [speaker001:] I have added the item to your order. Is there anything else I can help with today? [speaker002:] that easy huh no that's it thanks a lot [speaker001:] Yes it was:] You're Welcome. Have a great day [speaker001:] Hello, how may I assist you today? [speaker002:] Hi! I just placed an order, but forgot to add an item [speaker001:] I can help you with that! First, may I get your full name or account ID? [speaker002:] Sure, my name is Chloe Zhang [speaker001:] Great, thank you. I need to verify your existing order. May I have your account ID and order ID? [speaker002:] Yes, my account ID is WBHYL6WHKN, and my order ID is 5960733228 I just placed the order, lol, I knew I forgot something the minute I submitted it [speaker001:] Understandable, it happens! Sometimes orders ship very quickly. Do you know the shipping status of your order? [speaker002:] It definitely has not shipped yet, I got the order received email, but no shipping email [speaker001:] I can add to your order right now. What would you like me to add for you? [speaker002:] Yes, I wanted the cute pair of Michael Kors Boots. The ones that were $59 [speaker001:] The boots were added to your order and will be included in your shipment. Is there anything else you need today? [speaker002:] Nope, that was it. Thanks for your help! [speaker001:] You're welcome. Have a wonderful day! [speaker001:] Hello, how can i assist you? [speaker002:] Hello. I'm trying to make a purchase but anytime I try to my cart won't update when I try to put the item in there. I'm not sure why it's doing that. [speaker001:] I will be happy to help you! That sounds like a problem with the site itself. So we will troubleshoot it together. [speaker002:] That sounds great. [speaker001:] Please first try refresh the page [speaker002:] Okay, I just tried that but it didn't work. [speaker001:] Now try to log out then back in. [speaker002:] Okay, one sec. I will try that now. Okay, logging back in now. [speaker001:] Okay! [speaker002:] That worked! Still not sure what happened but thank you, that was a pretty easy fix. It's going into the cart now like it should. [speaker001:] Happy its working now! do you need any further assistance? [speaker002:] No but thank you so much, that really helped out a lot, I'm glad it was a simple fix. [speaker001:] Great, Have a wonderful day! [speaker001:] Hello, how may I help you today? [speaker002:] I am interested in a product, but I need more information on it. [speaker001:] What is the product you are interested in? [speaker002:] It is a Michael Kors shirt. It is light blue with a collar. It has a price of $74 [speaker001:] What would you like to know about this product? [speaker002:] I would like to know how to remove a stain from the shirt. In particular, I'm looking at how to remove pasta sauce from the shirt if necessary. You see, I'm a chef at a pizza restaurant and I intend to wear the shirt to work. [speaker001:] Ok, no problem. Give me a moment please. Is the stain fresh or has already dried? [speaker002:] This is hypothetical, but let's say fresh. [speaker001:] If the stain is fresh and wet, you can simply rinse it in cold water and immediately wash it. [speaker002:] Ok great I think that answered my question. Thank you very much. [speaker001:] Is there anything else I can help you with today? [speaker002:] No I really appreciate your help. [speaker001:] Thank you. Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hello, I'd like to get the status of my efund? I'm sorry, refund [speaker001:] May I have your full name please? [speaker002:] Norman Bouchard [speaker001:] I also need your username, email address and order id please. [speaker002:] normanb6, normanb6@rmail.com, 8712637673 OOps, the email is normanb6@email.com [speaker001:] No problem. Your refund is complete. How do you want the payment method? [speaker002:] PayPal [speaker001:] Let me check first. Sorry that we can only do Sorry Online, by phone or by chat. online, by phone or by chat, my bad. [speaker002:] I guess chat Is the refund by PayPal? [speaker001:] No, it goes back to your credit card or debit card that you used for the purchase. [speaker002:] Ok, thank you [speaker001:] great, is there anything else that I can help you? [speaker002:] No thank you [speaker001:] Thank you for your business, have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] I just wanted to file complaint in regards to out of stock Michael Kors dress dress shirt [speaker001:] Okay, can I have your full name or account ID please? [speaker002:] Chloe Zhang Zhangcool123 [speaker001:] I'm going to let the purchasing department know about this issue. [speaker002:] Thats all I need to do Thanks for taking my complaint [speaker001:] They will restock it as soon as possible. You're welcome and have a nice day. [speaker001:] Hello how can I help you today? [speaker002:] Hello, I am trying to check the status of my order but I forgot my username and can't log in, can you help me with this? [speaker001:] Alright, so you just need help recovering your username then? [speaker002:] Exactly, thank you [speaker001:] Can I start with your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] Alright the account is pulled up, can I also have 2 of the 3: zip code, phone number, email address? [speaker002:] Sure it's 33186 and phone is 116-048-7515 [speaker001:] Alright do you happen to have that email address? [speaker002:] alessandrop146@email.com [speaker001:] There we go, the phone number was giving errors on my end. thanks for that [speaker002:] No problem [speaker001:] your username is aphoenix1 was there anything else I could help with? [speaker002:] Thank you so much, have a good day [speaker001:] great have a good day [speaker001:] How can I help you today? [speaker002:] Please change my phone number. The four should be a five! [speaker001:] Can I get your name and account number please? [speaker002:] It is Joseph Banter 614-5037 Thank you. [speaker001:] Okay, just one moment. Is this correct? [speaker002:] That works. [speaker001:] That's the correct new number? Or did you mean 5037 for the last 4? [speaker002:] Yes 5037. [speaker001:] One moment. Sorry about that. Is this correct? [speaker002:] Appreciate it, yes. [speaker001:] Can I help you with anything else today? [speaker002:] Nope. [speaker001:] Have a good afternoon! [speaker001:] Hi! How can I help you today? [speaker002:] Can you explain to me the benefits of the premium membership [speaker001:] Sure, I'd be happy to help with that. First, all members are invited to our annual holiday extravaganza which has an open bar and free flights from anywhere in the US! You also save on shipping and get promo codes at the Bronze level At silver we can make purchases for you and cancel your order at any time, plus all the bronze benefits. For gold you get unlimited refunds and are always given the benefit of the doubt in transastions. Was there anything else I could help you with? [speaker002:] Are there just 3 levels? [speaker001:] yes, bronze, silver and gold. Any other questions? [speaker002:] that answers my question, thank you [speaker001:] you're welcome, have a good day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Yes i would like to pay my subscription fee [speaker001:] Certainly. Can I have your full name and account ID please? [speaker002:] David Williams and account id is JREY15FYWA [speaker001:] Thank you David, can I also have your order ID please? [speaker002:] yes its 7641100369 [speaker001:] Our standard subscription fee is $99 per year. How much of this would you like to pay now? [speaker002:] I would like to pay the whole amount [speaker001:] Do you have the number of a credit card you would like to use, or should I use the one we have on file? [speaker002:] yes use the one on file, please [speaker001:] OK, let me take care of that right now. Your subscription has now been paid. Is there anything else I can help you with today? [speaker002:] great! that will do it [speaker001:] Great, thank you and have a great day! [speaker001:] Hello [speaker002:] I'm starting a new job, and I need a lot of new clothes. I'm thinking that I might want the premium membership. What benefits does it have? [speaker001:] Give me a moment to get the info. As a bronze member, you get to save on your shipping fee and promo codes, You get the same benefits as silver member plus you can have agents make purchase orders for you. Gold members get unlimited refunds and will always be given benefit of the do [speaker002:] It sounds like the premiuim membership could save me money on my new wardrobe [speaker001:] yes [speaker002:] Thanks for the info! [speaker001:] You are welcome have a nice day [speaker001:] Hello! How may I assist you? [speaker002:] Yes i would like to remove the second item from my order please [speaker001:] I'll be glad to assist you. May I get your first name, please? [speaker002:] yes its Alessandro [speaker001:] Thank you, Alessandro. May I confirm that you mistakenly ordered two items, and you intended to purchase only one? [speaker002:] i ordered to items and wanted both at the time but then my spouse said they did like the item i picked for them. So i would like to cancel that one [speaker001:] Understood! Would you please provide your Full Name or Account ID? [speaker002:] yes Alessandro Phoenix and my account id is 5HOQRVOC2N [speaker001:] And your Order ID, please? [speaker002:] Its 2045174201 [speaker001:] Perfect, thank you Alessandro. Would you check to see the shipping status for your order? [speaker002:] Its saying in transit [speaker001:] Thank you. May I ask what your Membership Level is? [speaker002:] Gold [speaker001:] Wonderful! I'm able to offer you an immediate refund. After the item arrives, you may then contact customer support and receive a shipping label for the return. [speaker002:] okay thank you [speaker001:] What is the cost of the item that you would like the refund on? [speaker002:] $89 [speaker001:] I have just processed your refund for $89. Is there anything more I may assist you with today, Alessandro? [speaker002:] No that will be all, thanks [speaker001:] Thank you, and have a wonderful day! [speaker001:] Hi, how are you doing today? [speaker002:] Hi there! I'm good, was hoping you can help me look into something on my last order please [speaker001:] Sure, what is your name? And what information are you looking for? [speaker002:] I ordered a jacket, but the email confirmation seems to show that I ordered 2 jackets. I only need one so want to check My name is Sanya Afzal [speaker001:] I can definitely look into that for you! Can I also have your account ID and order ID? [speaker002:] Thank you so much! My account ID is GWXHXTIPSP Order ID: 4365523231 [speaker001:] My apologies, it looks like our company made an error and did add two jackets to that order! Do you know if the order has shipped yet? [speaker002:] oh, thats ok mistakes can happen! It says it is Out for Delivery [speaker001:] Ok, I can go ahead and get that refund processed for you and once you receive the order, please contact us again to begin the return. How much was the jacket? [speaker002:] I can do that, it was $54 [speaker001:] I have refunded that amount for you, and again I apologize for the inconvenience! Is there anything else I can do for you today? [speaker002:] That is it for now, thank you again! [speaker001:] You're welcome, have a nice day! [speaker001:] Good afternoon, how can I help you today? [speaker002:] I've been waiting for your annual sale to replace my winter coat and get some new boots. Can you tell me when the sale will be? [speaker001:] Sure, let me pull up the information on our annual sale for you. The annual sale starts the last week of January. It lasts a week. You can also subscribe to our newsletter and you will get a reminder! [speaker002:] how do I do that? I really do not want to miss getting new boots. [speaker001:] It's easy. Just go to our website and on the top right hand corner you will see a button "subscribe to newsletter". Click that and it will ask you for some information. [speaker002:] Sounds easy enough. [speaker001:] Is there anything else I can help you with today? [speaker002:] No. Just found the button and I'm subscribing now. [speaker001:] Great! Have a great day and enjoy those boots when you get them! [speaker001:] Hi, how can I help you? [speaker002:] hi. I heard online that I may have a credit on my account and i'd like to check it. [speaker001:] Okay, sure. [speaker002:] i heard there may have been a subscription added to my account even though I didn't want it. [speaker001:] Can I have your name? [speaker002:] yes, it's Norman Bouchard. [speaker001:] How did you find out about this addition to your account? [speaker002:] I heard about it online [speaker001:] Like an email or through the news? [speaker002:] on social media [speaker001:] Okay, well you have nothing to worry about. That is not true, nothing has been added to your account. Is there anything else I can do for you? [speaker002:] ok great, thanks, that's all i needed [speaker001:] Okay Have a good day and remember to get all yoru news directly from us [speaker001:] Hi, how can I help you? [speaker002:] Hi I just placed an order i was wondering if i can change my shipping spped speed [speaker001:] Sure, can I have your name? [speaker002:] Norman Bouchard [speaker001:] Did you want to upgrade or downgrade the speed? [speaker002:] downgrade i want to move it to next week instead of 2-3 day shipping 7-10 day option [speaker001:] Can I have your account ID and order ID? [speaker002:] ZBYN7WAAR1 4796666626 [speaker001:] Thank you and can you tell me the shipping status? [speaker002:] Order received [speaker001:] What is yoru membership level? [speaker002:] Gold [speaker001:] Yoru order has been updated. IS there anything else I can help you with? [speaker002:] nope that will be all thanks [speaker001:] Have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I wanted to check my shipping status because I never got my package. My name is Joyce Wu. [speaker001:] Okay let me check on that for you. Could I get your username, email address and order ID please? [speaker002:] Username: joycewu8 joycewu8@email.com Order ID: 8122856494 [speaker001:] Thank you. [speaker002:] I've been waiting about 5 days since it was supposed to arrive [speaker001:] That does seem like way too long. [speaker002:] Yeah, I needed it last week [speaker001:] And you have been waiting for 5 days, right? [speaker002:] Yes [speaker001:] Sometimes a package is marked as delivered but still takes a couple of days to get to you. Your delivery should get to you in a day or two. [speaker002:] Oh okay. I've just been waiting so long already, I guess I can wait a little bit more. [speaker001:] Can I help with anything else today? [speaker002:] No, that's all. Thank you [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I wanted to buy the Michael Kors jeans, but the price went up quite a bit between yesterday and today. [speaker001:] I see, let's see what we can find out and perhaps do about this. [speaker002:] Thank you. [speaker001:] May I have your full name or Account ID? [speaker002:] My name is Norman Bouchard [speaker001:] Just so I am clear, the price changed on our website from yesterday? [speaker002:] Yes, that's correct. [speaker001:] Thank you. I will just need to verify your identity quickly. May I have your account ID and Order ID? [speaker002:] My account ID is RWHBCXMFCE. The order ID is 6256287111 [speaker001:] Thank you for that, one moment. So our prices are changed and updated by algorithms and they are constantly changed on day by day and ever sometimes hour by hour basis. Unfortunately, this is out of my control. [speaker002:] Are there any discount codes or anytihng? [speaker001:] Well I can tell this upsets you since you were interested in the item so what I CAN do is generate you a promo code. Would that be ok? [speaker002:] That would be great, thank you! [speaker001:] Just one moment. Here is your promo code, it should make up the difference for sure: 4QO9N [speaker002:] Thank you so much!! [speaker001:] Is there anything else I can do for you today? [speaker002:] That was it!! [speaker001:] Thank you for your patronage and you have a wonderful rest of your day! [speaker001:] Hi, how can I help you? [speaker002:] My address is wrong and I need to update that [speaker001:] I can help you with that today So you just need to change your address? [speaker002:] Yes. There is a number that is not correct [speaker001:] Ok, can I get your full name or Account ID please? [speaker002:] Sure. My name is Sanya Afzal [speaker001:] Can I have the current street address listed. no city or state need. just the street address [speaker002:] 9791 Circle Drive [speaker001:] Ok I will need to verify your identity so I need 3 pieces of information please [speaker002:] Okay [speaker001:] They can be your Zipcode, PIN, Telephone, email, password, username or Order ID. Any 3 of these will do [speaker002:] My email is safzal51@email.com, zip is 96110, and username is safzal51 [speaker001:] Great Ok, what is the new address you want to use. The correct address please [speaker002:] 9797 Circle Drive [speaker001:] Ok, your new address has been updated in our system and will be correct now [speaker002:] Thank you [speaker001:] Your welcome is there anything else I can do for you today? [speaker002:] No, that is it. Thanks again [speaker001:] Your welcome. Have a great day. Good bye [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Hola! I received a pair of jeans that had a stain on them when I got them. Can I make a return? [speaker001:] OK. Let me check. What is your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] Thanks Allesandro. I have pulled up your account. What is your username, email address,a nd order ID? [speaker002:] ap411546 ap411546@email.com 0657116520 [speaker001:] Thanks. I was able to validate your purchase. What is your member level? [speaker002:] I'm a Gold member [speaker001:] You can return, since gold members get unlimited returns. What is your full address? [speaker002:] Great! 4974 Brushwick Dr Monterey, TX 95667 [speaker001:] And how would you like to do the return? [speaker002:] I'll send it back by mail, if that's okay? [speaker001:] OK. I have updated the order. Anything else i can help with today? [speaker002:] That's it, thanks for your help! [speaker001:] No problem. Have a great day! [speaker001:] Hi! I'm having a problem placing an order. [speaker002:] Hello, I will do my best to try to help you. What is your name? [speaker001:] Norman Bouchard [speaker002:] What is your issue placing an order? [speaker001:] So I put the item I want in the cart, but when I try to checkout is says my cc is invalid? [speaker002:] Okay, I will see what I can do. One moment. [speaker001:] thanks [speaker002:] Please try one more time to put your card number in and tell me if it works. [speaker001:] ok, give me a minute... No go it still says invalid [speaker002:] Will you please try to log out and log back in next? [speaker001:] Ok, that'll take a minute will it save the item in my cart? [speaker002:] Yes, it will. [speaker001:] Ok, I logged out and back in [speaker002:] Now try the card again. Pay attention to entering the right expiration date this time. [speaker001:] Ok, hold on... Oh my gosh, I'm an idiot, you're right I was typing in the wrong card expiration date. [speaker002:] That's great that we now have a solution! Is there anything else I can do for you? [speaker001:] Nope, I just completed the checkout and it looks good. Thanks for your help! [speaker002:] Have a great rest of the day! [speaker001:] Hi, how can I help you? [speaker002:] Hello, I was wanting to know the status of my refund as I want to add an item and use the refund amount for it [speaker001:] certainly what is your name please? [speaker002:] Norman Bouchard [speaker001:] Thanks. I also need your username, email & Order ID [speaker002:] normanbouchard265, normanbouchard265@email.com, 6003156346 [speaker001:] Yes, I see that you started this refund in a phone call, and the system tells me that it is complete! Go ahead & start spending! [speaker002:] Ok great thanks [speaker001:] Is there anything else for you today? [speaker002:] That is it [speaker001:] Have a good one! Come back soon! [speaker001:] Hi there! How can I help you today? [speaker002:] I need to pay my subscription fee. [speaker001:] No problem. Can I have your full name so that I can pull up your account, please? [speaker002:] Yes, Alessandro Phoenix [speaker001:] Thank you, Alessandro. While I pull that up, can you please send me your account ID and order ID for identity verification? [speaker002:] Account id N7SSNUH4G9 My order id is 7570953819 [speaker001:] Got it, thanks! It's $99 per year. How much of that do you want to pay today? [speaker002:] I'll pay all of it. [speaker001:] Okay. Do you have a credit card number handy? [speaker002:] Yes. [speaker001:] Can you send it to me, please? [speaker002:] 6785938265781234 [speaker001:] Thanks very much. Done! Can I help you with anything else today? [speaker002:] No, that's all I needed! [speaker001:] Okay, have a wonderful day, Alessandro! [speaker001:] Hello, thanks for contacting AcmeBrands How may I help you? [speaker002:] Hi, I want to know the status of my order [speaker001:] Sure, what would you like to know about it? [speaker002:] I want to know whether it has shipped yet [speaker001:] Ok, I can help you with that, can I get your full name to start? [speaker002:] Joyce Wu [speaker001:] Ok, and do you have an account ID and Order ID? [speaker002:] Umm, no I do not I wanted to go onto my account to view it, but I can't [speaker001:] You can't view your account? [speaker002:] That's right [speaker001:] And what is the cause for that? [speaker002:] I don't have the phone I normally use for two-factor authentication [speaker001:] Ah, I see Are you planning to reset this device then to log into your account? [speaker002:] Yes [speaker001:] Ok, I will need your email address to send you the reset code, do you have that? [speaker002:] Yes, it is joycewu4@email.com [speaker001:] Ok, I will be sending you the appropriate reset options in an email I will also be sending you a link [speaker002:] Ok [speaker001:] This link will contain security best practices to ensure that you keep your account and your information safe It is important to AcmeBrands to keep our customer accounts secure [speaker002:] Cool [speaker001:] Is there anything else I can help you with? [speaker002:] No, that's it You've been quite helpful actually [speaker001:] Wonderful, have a great day! [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] I'm trying to look at my shopping history but can't get into my account [speaker001:] OK. I can help. What was keeping you from accessing the account? [speaker002:] I lost the phone that I use for 2 factor authentication [speaker001:] OK. One moment. May I have your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] Thanks, I have pulled up your account. What is your email address? [speaker002:] I don't have one [speaker001:] OK. What is your pin then? [speaker002:] 152154 [speaker001:] I will send you the code. Please follow this link. It also has ways to stay safe online. [speaker002:] ok. Great [speaker001:] Anything else I can help you with? [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I recieved an order confirmation but then recieved an email saying that the item I ordered was out of stock, can you see if I can get this item? [speaker001:] Let me check on that for you. [speaker002:] Thnk you [speaker001:] Could I get your name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] Which item was it? [speaker002:] Calvin Klein Jeans [speaker001:] i'm going to write a report to the Purchasing Department so that they can address this better. [speaker002:] Are they back stocked, will I be able to get these delivered at some point? [speaker001:] I can back order this for you and it will be sent as soon as it's available. [speaker002:] Yes please I would appreciate that very much Thank you for your help today [speaker001:] Can I use the same card we have on file? [speaker002:] Yes please I will only be charged once correct? [speaker001:] Yes, of course. [speaker002:] Thank you [speaker001:] Can I help with anything else? [speaker002:] No have a great day [speaker001:] Have a nice day. [speaker001:] Hi! How can I help you today? [speaker002:] I was thinking of buying a Tommy Hilfiger shirt for my brother and I was wondering how much it would cost to get a name stitched on there? [speaker001:] I will find this out for you. [speaker002:] Thank you so much. [speaker001:] It depends how much text you stitch. It costs 30 cents per character for the first 15, 20 cents for another 15, and 10 cents for any additional characters. I hope this answers your question! [speaker002:] Oh! Okay then, it absolutely does. I thought it'd be more than that. Thank you.:] [speaker001:] Great! thank you for contacting AcmeCorp and have a good day! [speaker002:] You too! [speaker001:] I appreciate it!! [speaker001:] Ho how can I help you [speaker002:] I placed an order and received an email regarding my order but the items I ordered and the items in the email I received do not match. [speaker001:] Totally different items, or correct item but wrong quantity? [speaker002:] Totally different items [speaker001:] OK can I get your full name [speaker002:] Sanya Afzal [speaker001:] And can I get your account id and order id [speaker002:] Account ID: GQRZNUZYG0 Order ID: 9298376803 [speaker001:] And your user name and email address [speaker002:] Username: sanyaa18 Email Address: sanyaa18@email.com [speaker001:] Ah yes, from my end I can see that your order was actually correct. That email was sent in error. You should just disregard that email. [speaker002:] Thanks for checking! [speaker001:] Anything else? [speaker002:] That is all [speaker001:] Have a nice day [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello. I need to pay towards my annual subscription to keep it up to date. [speaker001:] Let me help you with that. Could I have your full name or account id? Hello Are you still there? [speaker002:] yes sorry my name is Norman Bouchard. [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] my account id is IN8MXKD7WP my order id is 2233600102 [speaker001:] Thank you How much of the $99 for the annual subscription do you want to pay? [speaker002:] i'll pay for the whole thing [speaker001:] And do you want to use the credit card on file or another payment method? [speaker002:] yeah that's fine [speaker001:] Ok. Your account has been renewed for a year with a payment of $99. Can I help you with anything else? [speaker002:] great, thanks [speaker001:] Have a good day. [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi there. Thank you My name is Crystal Minh I can't remember my username and I'm trying to get into my account. [speaker001:] I'll be glad to help you, Crystal! Would you please provide your zip code, phone number, and email address? Two out of those three options would be fine. [speaker002:] 9193 zip 338-8537 [speaker001:] Would you kindly check your zipcode again, please? It seems to be missing a digit. [speaker002:] yes no worries. It is showing 9193 [speaker001:] Thank you! Crystal, your username is cminh1 Would you please try logging in with that now? [speaker002:] Ok I will go ahead and check Perfect I'm in! [speaker001:] Wonderful! Is there anything more I may help you with today? [speaker002:] nope! [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I forgot my password and can't login. [speaker001:] Glad to help. May I have your full name please? [speaker002:] Rodriguez Domingo [speaker001:] thanks Rodriguez. Do you have your username? [speaker002:] I don't have that either [speaker001:] Can you please let me know your zip code and phone number to verify your identity? [speaker002:] 44230 Phone Number: 828-9730 [speaker001:] thanks. Perfect. Your username is rdomingo1. I am going to give you a new password. [speaker002:] Great. Thank you. [speaker001:] Before that, can you tell me your PIN number or your mother's maiden name? [speaker002:] I don't have either of those. I know my security question [speaker001:] That is fine. What is the answer? [speaker002:] Alexander [speaker001:] Perfect. Your new password is k53ktbas76s. [speaker002:] Thank you! [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] That's all i needed today. [speaker001:] Have a nice day! [speaker001:] Hi, how may I help you today? [speaker002:] Hi! I'm having some issues with my account [speaker001:] I'm sorry to hear that. [speaker002:] I bought a premium subscription recently [speaker001:] Great! [speaker002:] I love these products and I was excited to get the benefits from this subscription I have a lot of birthday presents to buy for my friends! [speaker001:] Sounds like fun! [speaker002:] But I don't know if the subscription is active yet Can you tell me if it's active? I'm not sure if you received my payment for it [speaker001:] OK, I can definitely help you with that. [speaker002:] Okay cool Hello? Are you working on it? [speaker001:] Can I get your name, account ID, and order ID? [speaker002:] Sure I'm Crystal Minh My account is PYA6EO3AXS I don't think I have any order id [speaker001:] Ok, give me just a moment to look up some information [speaker002:] Great thanks for helping me with this [speaker001:] Ok, great news! [speaker002:] Yes? [speaker001:] Your subscription is action and paid up. [speaker002:] Okay, great! So you did receive my payment? [speaker001:] You should be able to enjoy all benefits, Yes, we did and are showing a $0 amount due Do you need any more information? [speaker002:] Okay, so just to confirm, my payment went through and there are no issues with that? Because I was worried about it [speaker001:] Correct, your payment went through and I am showing no problems. Glad to be able to reassure you! [speaker002:] Okay. So does that mean this is reflected on my account now? And I am able to use the benefits of the premium subscripton? [speaker001:] Yes, you account reflects a current membership, paid in full with no payment due [speaker002:] I really need that expediated shipping [speaker001:] Yes, you are eligble to receive the benefits of your premium membership immediately [speaker002:] Okay, great! That makes me very happy I don't think that I need anything else from you today [speaker001:] THanks for contacting us, it was my pleasure to help! Have a great day! [speaker002:] Great! Thanks for your help [speaker001:] You're welcome. I'll end the chat now, but feel free to get back in touch if you need anything else! [speaker001:] Hi there, thanks for contacting Acme. How can I help today? [speaker002:] I keep trying to use a promo code but its saying its invalid for some reason? I received this code 2 days ago. [speaker001:] Sure I'd be happy to help you with that. Can I get your full name please? [speaker002:] Crystal Minh [speaker001:] Ok, let me query the system here and figure out what's going on with that code. One moment. [speaker002:] Sure [speaker001:] Ok, it looks like there was an error on our end with that. I do apologize. Let me generate you a new one. [speaker002:] Please. [speaker001:] Ok, I went ahead an generated a new one for you. It is M2GQ4 Is there anything else I can help you with today? [speaker002:] Perfect. No that is it. [speaker001:] Excellent. I'm so happy I was able to help you out. Have a great day! [speaker001:] Hello! How can I help you? [speaker002:] Hi. My name is Crystal Minh. I have a question regarding the Tommy Hilfiger jacket for $84. Does it shrink after washing it? [speaker001:] I'd be happy to help you with that. Because the jacket is made of such high quality fabric, it will not shrink after washing it. That being said we recommend being careful that you don't overdry it Make sure to either hang it to dry or use the low heat setting on your dryer. [speaker002:] Ok I will follow those recommendations. Thanks for your assistance. [speaker001:] Is there anything else I can help you with? [speaker002:] That's it for today. [speaker001:] you'you're welcome, have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I want to know more info on my order [speaker001:] OK. What did you want to know? [speaker002:] However can't access cause lost phone for 2 factor authentication [speaker001:] OK. Let me help. What is your full name or account ID? [speaker002:] Thanks Joyce Wu Account id 123456&$ [speaker001:] Ok. I have pulled up the account. What is your email address? [speaker002:] 123@email.com [speaker001:] I will send the code to your email. Please follow this link to stay safe online. [speaker002:] Ok Got it I'm log in That's all I needed to get to my account Thank you [speaker001:] Anything else I can help with? [speaker002:] No [speaker001:] You're welcome. [speaker001:] Hello, how can I help you? [speaker002:] I have a question about the Tommy Hilfiger boots. Can you let me know what they're made out of? [speaker001:] Absolutely, no problem at all. They are a high-end leather, according to my resources. [speaker002:] Ok, thank you! [speaker001:] Absolutely, is there anything else I can help you with today? [speaker002:] No, that was it. Thanks again! [speaker001:] Any time, thank you. [speaker001:] Hello. Thank you for contacting Acme. May I have your name please? [speaker002:] David Williams [speaker001:] Hi David. How can I help you today? [speaker002:] I have an order to cancel will that be okay? [speaker001:] Ok, what is your order ID# and Account ID? [speaker002:] Acct ID is 6IKKFLA48S and my order ID is 9503628601 [speaker001:] Has the order already shipped? What is the shipping status? [speaker002:] No the status is received Shipping status is Order Received [speaker001:] How much is the cost that should be refunded? [speaker002:] $247 [speaker001:] Okay great, I went ahead and cancelled the order. I also sent you a refund for the full amount. Is there anything else I can help you with? [speaker002:] That is great. Thank you very much. That is all I need [speaker001:] Thank you, have a great day. [speaker001:] Hi. Can I help you with anything today? [speaker002:] Hi, I'm trying to use my promo code but it says "invalid" [speaker001:] Oh Im sorry to hear that. Lets see if we can figure out why. Can I have your name please? [speaker002:] Sanya Afzal [speaker001:] Thank your Sanya. One moment please. [speaker002:] ok [speaker001:] Can you tell me the date on the promo code? [speaker002:] I got it 2 days ago [speaker001:] Oh I see. One moment please. It should still be valid.;et me check something here. Do you know your membership level? [speaker002:] Bronze [speaker001:] Thank you Sanya. Let me generate a new code for you. [speaker002:] OK. Great. [speaker001:] Please try Promo Code PZT39 [speaker002:] Excellent. Much appreciated. [speaker001:] for 20% Off. I am sorry the other one was not working. Is there anything else I can help you with? [speaker002:] No Problemo. No Thats it. Nice job [speaker001:] Great. Have a nice day. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Yes i was trying to see about the status of my premium subscription [speaker001:] Sure I can look that up for you. Can I get your name please? [speaker002:] yes, its Albert Sanders [speaker001:] Thank you, Albert. And in regards to the subscription were you looking to see if it was active? [speaker002:] yes, and if not i would like to pay the fee today [speaker001:] Perfect! Can I please get your Account ID and Order ID? [speaker002:] My Account ID is 6QY6QQAUQH and my order id is 3676744035 [speaker001:] Thank you, Albert. Alright let me look up your subscription status here quickly. [speaker002:] ok [speaker001:] Okay, your subscription is still active and you have no payment due at this time. In the future if you'd like to look this information up you can go to the following link and it will sign you into your account where you can see the status. [speaker002:] ok great! also when is my annual fee due? [speaker001:] Your annual fee is not due for another few months. [speaker002:] okay great, thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] that will do it [speaker001:] Thank you and have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi, can you give me some more info on these Guess jeans before I get them? They're for my husband. Do you know if they shrink once you wash them? I just want to make sure I order the right size if they do. [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Sure, it's Crystal Minh [speaker001:] Thank you, Crystal! The good news is, with proper care, the jeans will not be prone to shrinking after washing. We recommend folding them inside out to help preserve the color. The cold water option on your washer is best, and air or line drying will further help to prevent shrinking. [speaker002:] Okay, so I should be good to go so long as I was them in cold water then? Air drying makes them so crunchy though... [speaker001:] Should be good to go! And you can always take advantage of our free returns if you notice any issues. Ahhh, agreed! If you can use a low heat setting on your dryer, I would recommend that. [speaker002:] Maybe I can dry them with the hair dryer on the cool setting and see how that works. [speaker001:] It's worth a try!:] Is there anything more I may help you with today? [speaker002:] Okay, I'll try that out. Thanks so much for your help! [speaker001:] You're welcome! [speaker002:] That was all I needed. You've been great! Have a good day. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] hi how can I help you? [speaker002:] Hi. My name is Chloe Zhang. I received an email stating that my subscription was removed from my account, but I still wanted the subscription. [speaker001:] hi. sorry about that. let me see what I can do. [speaker002:] Okay thank you! [speaker001:] do you have your account & Order IDs? [speaker002:] I don't have an order number, but I can tell you the shipping address as well as what I purchased. It was a Michael Kors shirt for $59 and my address is 2660 Lexington Avenue, Neward, NY 24658. [speaker001:] I think that I am confused. Are we checking onyour subscription status? [speaker002:] Yes. I just thought maybe a recent order purchase could help find verify my account. [speaker001:] no account ID? [speaker002:] I have been a Guest in terms of member level, so maybe that's why I don't see one? Do guests get an account ID? [speaker001:] i see hold on, sorry for the delay [speaker002:] It is okay. [speaker001:] what is your email? do you not see an order ID on the order form? [speaker002:] Let me look in my emails. Maybe I will find one. My email is chloezhang03@email.com Okay. I have found an account ID. It is 9034687. [speaker001:] oh that helps, thanks any sign of an order id? [speaker002:] Oh, yes. 778334512. [speaker001:] i was unable to verify your identity with that info will you check for typos please? Chloe Zhang 9034687 778334512 [speaker002:] That is the only information I have. Will I need to make a new account? [speaker001:] i think I will have to notify our team that there is aproblem here [speaker001:] hi ive got a promo code but its showing as invalid [speaker002:] Hi there, let me help you with that. What is your full name? [speaker001:] Rodriguez Domingo [speaker002:] and are you one of our members? [speaker001:] im a guest [speaker002:] I see. Our promotion codes are valid for a limited time only. How long have you had the code for? [speaker001:] i got it 6 days ago [speaker002:] THen it should work! Let me check our system for you. THe system has generated a promo code for you, but that is not exactlyt what we are trying to fix, sorry. I am so sorry. The system says that there is nothing else that I can do. Is there anything else that you wanted to know about today? [speaker001:] so theres no way to get the promo code working [speaker002:] well, let me check. what have you done so far? [speaker001:] i put my promo code in and it says invalid i only got it 6 days ago [speaker002:] EWxcuse me, I am trying to find a way to see if it will work. OK, I have generated a new code for you. E0FVI [speaker001:] thank you [speaker002:] Please try this one but don't wait too long, OK? [speaker001:] ill do it right away thank you [speaker002:] Is there any other problem? [speaker001:] no thats it [speaker002:] CAn I help you with anything else today? [speaker001:] nope thats all [speaker002:] Have a great day & thanks for contacting ACME! [speaker001:] Hi, there. How may I help you? [speaker002:] Hi. I was just wondering if there was possibly and error in the shipping charges? It seems very high on my order. [speaker001:] Okay, did you receive an email regarding the charges? [speaker002:] No. I just noticed them on the invoice that came with the package. [speaker001:] Okay, I can look into that for you. May I have your full name? [speaker002:] Albert Sanders [speaker001:] Mr. Sanders, do you happen to know the status of your shipping? [speaker002:] Delivered [speaker001:] Okay, may I have your Username, email address, and Order ID? [speaker002:] Email Address: asanders673@email.com Account ID: ADJLDX0IZB Username: asanders673 Order ID: 9408709024 [speaker001:] Mr. Sanders, since you have already received the item, I can offer you a refund for part of the shipping cost. [speaker002:] That would be great, thank you. [speaker001:] Okay, the refund has been initiated. Is there anything else I can do today? [speaker002:] That's all for today. Thanks for your help. [speaker001:] Have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] I want to change the name on my account because it is spelled wrong. [speaker001:] Sure, I can help with that. Could I start by getting your full name or account ID? [speaker002:] I don't have that [speaker001:] DO you have access to the current account name or account ID number? [speaker002:] Crystal Minh [speaker001:] Thank you, and just to double check you need to change your name on the account, correct. [speaker002:] yes [speaker001:] Perfect, allow me to just enter this in. To help verify the account identity I'm going to need your Zip Code, Phone Number, and Email Address. If you don't have all three there are some other ways to verify [speaker002:] 94769, 479-4617, I don't have an email [speaker001:] Do you have you username, pin number, or an order ID? [speaker002:] pin number is 541501 [speaker001:] Thank you, one moment. Great, your identity has been verified. Now if you could just give me the new name you would like on the account [speaker002:] It's Krystal Minh [speaker001:] Your account information has been updated. Is there anything else I can do for you? [speaker002:] No that's it, thank you [speaker001:] Thanks, have a great day! [speaker001:] Hi how can I help you [speaker002:] Hi I'm trying to buy something but it won't get added to my cart [speaker001:] Can you please try refreshing the page and adding it again [speaker002:] that didn't work. Anything else [speaker001:] Look at the bottom left side of the page, is the item indicated to be out of stock? [speaker002:] No. [speaker001:] OK, now try logging out and back in again [speaker002:] Ok that worked. [speaker001:] Great, anything else today? [speaker002:] Nope that's all [speaker001:] Have a nice day [speaker001:] hey there [speaker002:] hi, how can I help you? [speaker001:] it looks like ive been charged twice for my subscription [speaker002:] oh dear, let me check on that for you. What is your name please? [speaker001:] Norman Bouchard [speaker002:] thanks. And, your account & order ID please? [speaker001:] JNPTUHDKUJ 9002889313 [speaker002:] What is your membership level? [speaker001:] Silver [speaker002:] How much is the charge? [speaker001:] 49 [speaker002:] And what should it have been? [speaker001:] 49 I got charged 2 times [speaker002:] Oh right. sorry [speaker001:] no prob [speaker002:] I am only authorized to offer our Silver members a refund of $10 [speaker001:] no way [speaker002:] yeah that doesn't sound fair to me either [speaker001:] whatever i guess... that really stinks but I guess you can only do what you can do I will take the refund, 10 is better than nothing [speaker002:] well if you like, I will put in a note to our team to take another look at that [speaker001:] sure [speaker002:] yes, let me at least put that through for you [speaker001:] thanks [speaker002:] it is the least I can do. I appreciate your understanding [speaker001:] i appreciate it no prob [speaker002:] sorry that I couldn't get the whole amount for you! thanks you are the best [speaker001:] :] [speaker002:] is there anything else? [speaker001:] thats all ty [speaker002:] hope you have a good day [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I am trying to use a promo code but it's sayig it's invalid. I only got it 5 days ago. [speaker001:] That's an issue, let's see what happened. May I have your full name? [speaker002:] It's Joseph Banter. [speaker001:] What is your membership level? [speaker002:] Bronze. [speaker001:] I'll just generate a new one for you so you don't have to worry about it. One moment, please. Your new promo code is R97MG and you can use it on your next purchase. [speaker002:] Great, thanks so much! [speaker001:] You're welcome! Is there anything else you need? [speaker002:] Nope, that's all, have a good day! [speaker001:] You too! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi! I was looking at buying a pair of jeans but I need it asap so wanted to know what price of overnight shipping please [speaker001:] OK. Let me check for you. It depends on the weight. Are you located in the continental US? [speaker002:] yes [speaker001:] OK. There are different rates based on weight. A pair of jeans weighs less than 5 pounds, so it will be 39.99 Hope this answers your question. [speaker002:] Yes. Thank you [speaker001:] Anything else I can help you with today? [speaker001:] Hi [speaker002:] Hello, how can i help you [speaker001:] I have an annoying issue with my order [speaker002:] What is the issue? [speaker001:] I want to add these jeans to my order But the cart won't update to show that I've bought them [speaker002:] an order you already placed? [speaker001:] I don't know how to fix it I am trying to place the order right now But I can't add the jeans [speaker002:] Okay you cant update your cart then? [speaker001:] Yes [speaker002:] I will be happy to help you with this issue First try refreshing the page and try to add again [speaker001:] Okay good I am trying right now That didn't work unfortunately: [ [speaker002:] Now try to log out then back in then try it. [speaker001:] Okay I will try It's still not adding the jeans Do you have any other suggestions? [speaker002:] Now check to make sure the item isn't just out of stock [speaker001:] Okay Oh, no! It is out of stock I don't know why I didn't notice that before. Well, that explains why I couldn't order it! I guess I can't get those jeans right now [speaker002:] I am sorry to hear that. But im sure we will have it back in soon. Do you need anymore help? [speaker001:] No that was it [speaker002:] have a great day [speaker001:] Hi. How can I help you? [speaker002:] I'm thinking about buying a pair of your Guess boots and I would like some more info about them. [speaker001:] Ok. What would you like to know? [speaker002:] I would like to know if they are waterproof? [speaker001:] Most boots are waterproof. Waterproof boots include a waterproof guarantee. [speaker002:] How do I know if the ones that I am looking at are waterproof. [speaker001:] You should be able to see an attached guarantee if the pair is waterproof [speaker002:] Ok, well I don't see anything on here so I guess they aren't. [speaker001:] Is there anything else I can help you with today? [speaker002:] No thanks. I"ll just have to look around for somethiing else. [speaker001:] Ok, I'll end this chat now [speaker001:] Thank you for contacting Acme brand. May I have your name please? [speaker002:] Yes i would like to know what woudl happen if i was late on my subscription payment Because i'm thinking about buying somethings [speaker001:] I will be happy to look into this. What is your full name and account iD? [speaker002:] Albert Sanders and my account id is DH547GT8 [speaker001:] Thank you albert. Do you know what level membership you hav? have* [speaker002:] yes bronze [speaker001:] Unfortunately, for bronze members we cannot do anything if you are late with your payment on your subscription. I do apologize. [speaker002:] That okay i understand. What memebership level would you have to be? [speaker001:] Silver can get an extension if you are only 1 day late. [speaker002:] okay thank you for helping me to day [speaker001:] Is there anything else I can do? [speaker002:] no that will be all [speaker001:] great thanks for being a customer! [speaker001:] Hello! Thank you so much for choosing AcmeBrands. How may I assist you? [speaker002:] Hi I have signed up for a premium subscription shopping service, which offers benefits such as expedited shipping and special discounts [speaker001:] Wonderful! May I assist you with your subscription in some way? [speaker002:] I would like to ask for an extension because I want some more time to get the money. Sure thank you [speaker001:] I'll be glad to try to help you with that. Your full name, please? Hello? I'll be glad to help you if you're able to provide your full name, otherwise I will need to disconnect the chat. [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman. To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] Account ID: 7SIFGD5BLX Order ID: 4546246333 [speaker001:] And your current membership level? Are you still there? [speaker002:] Bronze [speaker001:] I'm so sorry, unfortunately Bronze members are not eligible for refunds. Would you like to escalate the issue to our management team? [speaker002:] Yes [speaker001:] May I get your phone number, please? [speaker002:] 502-4562 [speaker001:] All set! A manager will reach out to you via phone call shortly. Is there anything more I may help you with today? [speaker002:] No but thank you [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] How can I help you? [speaker002:] I want to add an item to an existing refund I have with you. The refund is for $100. [speaker001:] ok, I can help with that Why did you refund the item? [speaker002:] I did not want it anymore. But I want to add its amount to an already existing refund. [speaker001:] I understand Can I have your full name or Account ID please? [speaker002:] My name is Albert Sanders [speaker001:] sorry internet went iout Im back. Can I have your username, email and Order ID? [speaker002:] username is asanders403 email is asanders403@email.com order id is 8908659858 [speaker001:] and what is the item and it's brand please [speaker002:] Jacket, Tommy Hilfiger $99 [speaker001:] thank you, was the other item worth $100? the first item you refunded [speaker002:] yes [speaker001:] thx'. Ok your total refund amount is $199 and has been added to your account Can I help with anything else? [speaker002:] No, thanks a lot. [speaker001:] you're welcome, have a good day [speaker001:] Hello! How may I help you? [speaker002:] Hello, I wanted to purchase something but first I wanted to make sure that my subscription for the expedited shipping was still active [speaker001:] Alright, may I have your full name? [speaker002:] Sanya Afzal [speaker001:] Thank you, to check this could I also have your account and order IDs? [speaker002:] account ID: AHUCSRLMEB Order ID: 8193519742 [speaker001:] Yes you have an active subscription. [speaker002:] Thank you [speaker001:] Anything else I can help you with today? [speaker002:] No, that is all I needed today [speaker001:] Have a great day! [speaker001:] Hi, what is the price of stitching my name on a Hilfiger Jacket? I'm considering purchase options on this. [speaker002:] Hello! Please allow me a moment to find out for you. [speaker001:] I have Gold membership...if that matters. [speaker002:] Thanks! Stitching is 30 cents per character for the first 15 characters. Then the next 15 characters are 20 cents, then 10 cents per character for anything 31 characters or more. [speaker001:] Cool, thanks so much, that helps me know how to order and make the words stitched. Thanks and goodbye. [speaker002:] You're welcome! Have a nice day. [speaker001:] Hello and welcome to AcmeCorp. With whom do I have the pleasure of speaking with today? [speaker002:] Hello! My name is Albert Sanders [speaker001:] Hi Albert. How can I help you today? [speaker002:] I had a question, I really like AcmeCorp and would like to keep being a customer. [speaker001:] Yes sure, what would you like to know? [speaker002:] I am unsure if my subscription is worth it anymore..I'm not sure im getting the full benefits But I'm still looking to buy stuff so I'd like to see if you could convince me to stay as a customer and let me know the perks I'm a Bronze level member. [speaker001:] Yes, I will be happy to help you with that. As a bronze member, you are invited to our annual holiday extravanganza. You get an open bar and free flights from anywhere in the US. Then also, you can save on your shipping fees and you also get promo codes. You could always upgrade to our silver or gold level and you get more savings. I can give you that information if you want as well. [speaker002:] Ah, I forgot there was the open bar invite. That is great. What does the Gold Tier involve? [speaker001:] Yes, that's a great perk of AcmeCorp's membership. With gold, you get unlimited refunds and for any problems in your order, you will always be given the benefit of the doubt. [speaker002:] Ok i see. For now you have convinced me to stay with the Bronze. [speaker001:] You also get the features of our silver membership as well, where you can have a customer rep give you purchases on your behalf and you can cancel an order at any time. [speaker002:] I will be sure to use the features this year. [speaker001:] Okay great, we are happy to have you as a bronze member! Is there anything else I can help you with today? [speaker002:] Thank you! I will be buying more in the future so I might as well keep the perks. No that will be alll [speaker001:] Great, hope you have a wonderful day! [speaker001:] Hello! How can I help you? [speaker002:] Hi I need to check if I got the correct items Your email says something else [speaker001:] Ok, I can look into that for you. Can I please have your name and account ID? [speaker002:] Sanya Agzal and id is VWWMLX75MX [speaker001:] Great, thanks. Can I also have the order ID number? [speaker002:] 4261825446 [speaker001:] Thank you, do you feel that you received the wrong items or the wrong quanity? [speaker002:] I ordered a Michael Kors jacket but the email I got said they shipped a Nike jacket. [speaker001:] Ok, one minute please [speaker002:] all right [speaker001:] It looks like the email we sent was incorrect, I apologize! You should still be receiving the Michael Kors jacket. [speaker002:] That's great news. Thanks. [speaker001:] No problem! Can I help you with anything else? [speaker001:] Hi! How can I help? [speaker002:] Hello and good day. I was wondering if your company does embroidery of names on clothing and such? [speaker001:] We do! But the cost depends. Stitching costs 30 cents PER character for the first 15. 20 for the next 15, and 10 per any other ones. [speaker002:] Is that per entire order or a single line of embroidery? [speaker001:] The entire order runs using that method. [speaker002:] so if I have ten different items with the same basic name for each the price will be reduced for the characters after 30 characters regardless of how many garments I order? [speaker001:] Correct. Anything else I may help you with today by chance? [speaker002:] Hmm, no I don't think so, thank you so very much for explaining all of it to me. [speaker001:] No problem! Have a great day! [speaker001:] Good afternoon, how can I help you? [speaker002:] Hi! i want to know the status of m y refund that is out there [speaker001:] Sure, one moment please Ok, could you give me your full name or account ID pelase [speaker002:] Norman Bouchard [speaker001:] please. Now could you give me your username, email and order ID [speaker002:] Username: normanb1 Email Address: normanb1@email.com Order ID: 0811710581 [speaker001:] Ok everything in order The status of your order is in progress [speaker002:] my refund pleas what is the status of the refund [speaker001:] sorry refund* is in progress [speaker002:] okay great. thank you that is all [speaker001:] The payment method is being done online [speaker002:] great. thanks. have a good day [speaker001:] A pleasure to help you! have a good day too Mr. Norman [speaker001:] hello [speaker002:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker001:] i want to view my shopping history\ [speaker002:] OK, do you have an account set up? [speaker001:] yes [speaker002:] What exactly can I help you with today? [speaker001:] I cannot access my account [speaker002:] Are you having a problem with your username or password? Or maybe something else? [speaker001:] My username [speaker002:] I can help recover your username. Can I have your full name or account ID please? [speaker001:] Rodriguez Domingo [speaker002:] And to verify your identity I will need your zip code, phone number, or email address. 2 of those 3. [speaker001:] 70526 [speaker002:] I will also need either your phone number or email address. [speaker001:] 747 215 0611 [speaker002:] Great, I see that your username is rdomingo1 Is there anything else I can help with today? [speaker001:] nothing... Thanks for your help [speaker002:] Great, thank you and have a fantastic day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi I'm trying to buy something but it won't add to cart. Can you help [speaker001:] I would happy to help. Sounds like you having problems with the shopping cart updating? [speaker002:] Yes My name is Joseph Banter [speaker001:] Lets try a few options Joseph. First can you make sure the selected item is not out of stock. [speaker002:] Yes it's not out of stock [speaker001:] Lets try to refresh the page and see if that works. [speaker002:] That worked. Thanks! [speaker001:] Great, is there anything else I can help you with today? [speaker002:] Nope that's all [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how may I help you? [speaker002:] Hi i would like to know more details about your product like who made it and where? Also it is for my husband and he has always grass stains on his pants is there a way that you recommend for removing them? [speaker001:] To fix grass stains on his pants, soak a sponge in white vinegar and dab lightly on the grass stain. Dry with paper towels and repeat as needed. To keep the color, reverse the jeans and launder them as usual with cold water. [speaker002:] oh that is great advise, thanks so much he cuts grass for a living so he is always a mess [speaker001:] You're welcome these jeans are great for yardwork. Is there anything else you need ot know? [speaker002:] I appreciate your help and you have been very kind, I hope you have a great day again thanks for your help [speaker001:] Okay, I hope you have a great day too! [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hi I have a question about an order I placed awhile ago I never received what I ordered and it's been months [speaker001:] I would be happy to help you with that. Can I please get your full name or Account ID. [speaker002:] Sanya Afzal account ID is CEFQZSWP9R [speaker001:] Just one moment while I look up your account Sanya. [speaker002:] ok thanks [speaker001:] I just need a bit of information to look up your purchase. Could I get your username, email address and order ID? [speaker002:] username is sanyaafzal757 email is sanyaafzal757@email.com order ID is 4235299516 [speaker001:] Thank you so much. And you said you've been waiting months for this? [speaker002:] yes I never got my jeans [speaker001:] That is terrible, I am so sorry. A shipment should never take that long, they must have gotten lost in the mail. I will order you a new pair. [speaker002:] ok great thanks so much [speaker001:] Can I get your address so I can ship them to you? [speaker002:] 7357 Brushwick Dr Monterey, NY 93642 [speaker001:] What was the brand of the jeans so I can reorder them? [speaker002:] Calvin Klein [speaker001:] Thank you. One moment while I re order these for you. I have just re ordered the jeans for you Sanya. You should be receiving them very soon. [speaker002:] ok great appreciate it [speaker001:] Is there anything else I can help you with today? [speaker002:] that's it [speaker001:] Thanks, enjoy the rest of your day! [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] starting to wonder if my package might not be lost [speaker001:] Sorry to hear that. [speaker002:] been 5 days since I've ordered and haven't gotten it [speaker001:] Let's see what we can find out. May I have your full name? [speaker002:] Joseph Banter the order in question were calvin klein boots 4719175057 [speaker001:] One moment Mr. Banter. okay, can I get your username and email address? [speaker002:] josephb7 josephb7@email.com [speaker001:] Got it, thanks. Hmm, and you say you've been waiting 5 days for your item? [speaker002:] that's right dunno if it's time to consider it lost or what [speaker001:] Typically, we wait 7 days until we take that type of action. Sometimes it gets marked as delivered but still doesn't arrive for a few more days. [speaker002:] I see that would be concerning if it showed as delivered but not seeing that yet well hope I won't be talking to you about this in 2 days probably will [speaker001:] Me too. And those are awesome boots. I want to make sure you get them! If there is still a problem in 2 days, I'll jump on it for you. Is there anything else that I can help with today? [speaker002:] no that's it thanks for letting me know [speaker001:] Have a great day and thanks for shopping with Acme! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] An item I want to buy is so overpriced compared to the competition I don't know why there is such a Hugh price discrepancy [speaker001:] Oh no, sorry to hear that. What item? [speaker002:] Product: Jacket Brand: Guess Amount: $64 [speaker001:] May I have your full name or account id please to pull up your account? [speaker002:] Alessandro Phoenix [speaker001:] Thank you Alessandro, may I have your account id and order id? [speaker002:] Account ID: TFHVJAOXUA Order ID: 9554400803 [speaker001:] I do apologize that there is a price difference with our competitors. Our pricing does change and our algorithm is based on a dynamic model. In order to help ease the price difference I can offer you a promo code if you like? [speaker002:] Oh okay, I understand now. I think a promo code is simply I would like so I can order through you guys [speaker001:] Here is your promo code: NT5S4 Is there anything else I may help you with today? [speaker002:] Okay, thank you That is everything [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi, how can I help you today? [speaker002:] hi there [speaker001:] Hello [speaker002:] i would like to upgrade my shipping please i recently bough a pair of jeans and i need them right away [speaker001:] Ok, I can help you with that [speaker002:] great [speaker001:] So you want to speed up delivery and have your items arrive faster, correct? [speaker002:] that's right [speaker001:] Ok great. Can I have your full name or Account ID please? [speaker002:] Norman Bouchard [speaker001:] Ok Mr. Bouchard, I just have to verify your identity [speaker002:] ok [speaker001:] Can I have your Account ID and Order ID please? [speaker002:] IS5RY3KMTO 5975735149 [speaker001:] Great. What is your Shipping Status? [speaker002:] 4017 Circle Drive Raleigh, CA 67028 [speaker001:] Thanks, that's your address. Do you know the Shipping Status of your order? [speaker002:] oh sorry In Transit [speaker001:] No problem. Ok I have good news and bad news. The bad new is your item is out for delivery so it's too late to pay for faster shipping. The good news is that the item should be arriving today or tomorrow since it's out for delivery [speaker002:] well I guess that saves me some money at least i hope it gets here soon [speaker001:] Yes, at least you will get it quickly without paying more. It should be there very soon! Within a day it should be there Can I help you with anything else today? [speaker002:] alright, well thanks for your help nope i'm good [speaker001:] Your welcome, have a great day [speaker002:] you too [speaker001:] Good bye [speaker001:] Hello. How may I assist you today? [speaker002:] hi, i am trying to access my account but i lost my phone so i can't do the 2 step process [speaker001:] Okay, what's your full name? [speaker002:] Chloe Zhang [speaker001:] Do you know your username and password? [speaker002:] Username: chloez33 password: kittens98 [speaker001:] Thanks! I didn't need that information, just so you know, I just wanted to know whether or not you knew them:] What's your email address? [speaker002:] chloez33@email.com [speaker001:] I will send an email containing the information about how to reset your 2-factor authentication. [speaker002:] ok great ok [speaker001:] I will also send an email about best practices for security, this will help you ensure that your account is safe in the future! Is there anything else I can help you with today? [speaker002:] nope thats it thank you [speaker001:] Okay, have a great day! [speaker001:] Hi, I was charged but didn't buy anything? [speaker002:] Hi, my name is Donny. I'm very sorry you experienced that. Let me take care of that for you. [speaker001:] The item I was charged for was a Guess shirt. $54 but I didn't get it. Username: sanyaa44, my Name is Sanya Afzal. [speaker002:] Alright. First I will look up your account. Thank you for that information. One moment please. [speaker001:] Sure, let me know if you need anything else. [speaker002:] Just need an order ID if you have it. [speaker001:] Order ID: 3706981952 [speaker002:] Thank you. I will now go ahead and verify your identity. And now to verify the purchase, can I have your username and email please? [speaker001:] Email Address: sanyaa44@email.com Username: sanyaa44 [speaker002:] Thank you, Sanya. One moment while I verify that. It appears the mistake was on our end. Let me correct that for you now and issue a refund. [speaker001:] Good, thanks, goodbye. [speaker002:] I do apologize for the mistake. Is there anything else I can help you with today? [speaker001:] No, I'm good thank you. [speaker002:] You're welcome. Have a great day and stay safe out there:] [speaker001:] Hello, how can I assist you? [speaker002:] Hello, I need to return an item that I purchased because it is not the color I want [speaker001:] Can I get your full name or your account ID? [speaker002:] Chloe Zhang My order id is 3604980830 [speaker001:] And may I have your username and e-mail address? [speaker002:] czhang25 czhang25@email.com [speaker001:] What is your membership level? [speaker002:] guest [speaker001:] What was the purchase date for this order? [speaker002:] 2019-10-30 [speaker001:] Ok, I can only process this return if you have a receipt as guests only have 30 days in which to return an item. [speaker002:] oh ok [speaker001:] If you do not have a receipt we unfortunately cannot process a return. [speaker002:] I dont thank you for the help [speaker001:] Apologies for the inconvenience. Have a good day. [speaker001:] Hi! Thanks for contacting Acme. How can I help you today? [speaker002:] Hello, my name is Joyce Wu [speaker001:] Hi Ms. Wu. [speaker002:] I forgot to add this great pair of jeans to my order Any chance I can add it now? Great Michael Kors jeans [speaker001:] I can help you with that. One moment, please. [speaker002:] ok thank you [speaker001:] I just need a little more info. Can I get your Account ID and Order ID? [speaker002:] yes Account ID: SU0U69LYQN Order ID: 8549461970 [speaker001:] Next up, I'll need you to give your shipping status. Can you see that? [speaker002:] yes Shipping Status: Out for Delivery [speaker001:] and lastly, I'll need your membership level? [speaker002:] It is bronze [speaker001:] OKay. Because the item has already shipped, it's too late to add anything else to that order. [speaker002:] Ah ok I see That's ok I'll make another one Thanks for trying! [speaker001:] It's my pleasure. Is there anything else that I can help you with today? [speaker002:] that will be all [speaker001:] Have a great day and thanks for shopping with Acme. [speaker001:] Hello there, what can I do for you today? [speaker002:] i need help with shipping [speaker001:] Okay, how can I help you with it? [speaker002:] does my account include free shipping from out of country? or international shipping? [speaker001:] Let me check on that for you. [speaker002:] ok [speaker001:] Unfortunately we do not ship outside of the United States. I'm sorry for the inconvenience. Can I help you with anything else today, though? [speaker002:] no [speaker001:] Okay, sorry again, but have a great day! [speaker001:] Hi [speaker002:] Hello. How may I assist you today? [speaker001:] I'm trying to shop for some jeans. But I'm having issues with the cart. Anytime I add an item into it Its not updating... I don't know what's wrong [speaker002:] Hmm let me look into that for you. [speaker001:] I'd appreciate that [speaker002:] What happens if you refresh the page and try to add it again? [speaker001:] I tried that several times. It's still the same issue Once I add to cart, it won't update. [speaker002:] Have you tried to log out and then back in again? [speaker001:] Oh! Not yet. Let me try that. Some minutes please [speaker002:] Okay, let me know how that goes! [speaker001:] Hello. [speaker002:] Did that work? [speaker001:] Just tried it.. Still the same old story I'm getting tired [speaker002:] Ugh, I am so sorry. Can you try one more thing? [speaker001:] Please help me figure out a solution [speaker002:] If it doesn't work, I can just order it for you. The last thing is to check to make sure that the item isn't out of stock. [speaker001:] That could be true. [speaker002:] If you go to the product page, it will be listed in the bottom left corner. [speaker001:] Let me check Some minutes pls [speaker002:] Of course! [speaker001:] Hi. The product I clicked is out of stock. I ll just get another. Thanks [speaker002:] Okay, that's why it didn't work. Are you sure you don't want me to just order it for you? [speaker001:] Yeah. That's it [speaker002:] I am glad we figured it out. [speaker001:] I ll make the order now. [speaker002:] Okay. Is there anything else I can help you with? [speaker001:] No. I'm good [speaker002:] Thanks for shopping with us. Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hi, I am looking at some CK boots and I need a 9, any way to check if there is a pair hidden away somewhere? website says none available: [ [speaker001:] Sure I can look that up for you, could I get your full name, please? [speaker002:] Chloe Zhang [speaker001:] Thank you Chloe. I'm sorry but I'm not actually seeing those boots in that size available. [speaker002:] bummer- just my luck ok, thanks for checking for me [speaker001:] I'll write up a report to our purchasing department and let them know if this issue. [speaker002:] cool, and I will keep watch for back in stock [speaker001:] I could back order the item if you like, or you can feel free to check back later. [speaker002:] Iwill check back, might find them somewhere else... [speaker001:] Okay, is there anything else I can help with? [speaker002:] I want them now, lol no, but thanks again [speaker001:] Have a good day [speaker001:] Hello, how may I help you? [speaker002:] Howdy! I'd like to check on the status of my order? I havent received it yet and it's been 9 days [speaker001:] Okay, can I have your full name please? [speaker002:] Sanya Afzal [speaker001:] Thanks, I'll also need your username, email, and order ID. [speaker002:] sanyaafzal386 sanyaafzal386@email. com 8934217871 [speaker001:] Since your item has been missing for more than a week, I'm just going to ship you a new order of it. I will need your address please. [speaker002:] ok thank you 5312 circle drive jacksonville ca 88287 [speaker001:] What brand and item were you buying? [speaker002:] Guess shirt black large [speaker001:] All done, you should receive your package shortly. Is there anything else you need help with? [speaker002:] Terrific! Thank you no thats it Have a nice day! [speaker001:] Thank you, hope you have a great weekend! [speaker001:] Hello, what can I do for you? [speaker002:] Hi I ordered some boots but just noticed that my address if off by one number and I need to correct it [speaker001:] Okay, I am sorry about that and I can fix it for you. Can I have your name please? [speaker002:] crystal minh [speaker001:] I just need to verify the identity. Can I have pin number, username, and email address? [speaker002:] pin 895754 user cyrstalminh173 email crystalminh173@email.com [speaker001:] What is the correct address? [speaker002:] 7788 2nd ave, jacksonville, wa 9743 [speaker001:] Your account has been updated and your shipping will go to the right address. Is there anything else I can do for you? [speaker002:] no that's everything thanks for helping [speaker001:] Have a good day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] HI! I received a promo code for my birthday but when I try to use it, it says invalid. [speaker001:] OK. Let me investigate. May I have your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] Thanks Norman, I have pulled up your ccount. How long ago was the promo code issued? [speaker002:] around 10 days [speaker001:] OK. [speaker002:] oh sorry 9 9 days [speaker001:] Ok. Let me check our system. What is your membership level? [speaker002:] Bronze [speaker001:] Thank you for being a valued bronze member. Please use promo code RCG80 It will replace the old expired one [speaker002:] oh thank you Appreciate that [speaker001:] You're welcome. Anything else I can help with? [speaker001:] Hi, how can I help you? [speaker002:] Hi can you please tell me the status of my subscription? I would like to pay any outstanding balance to keep it. [speaker001:] Sure, can I have your full name, account ID, and order ID? [speaker002:] Crystal Minh, Account ID: YHHT9KYFRG Order ID: 4461153360 [speaker001:] Looks like you had $14 due yesterday. I'll send you a link to check on this yourself as well. Do you want to pay that bill now? [speaker002:] yes please I will use the link, if that is easier. [speaker001:] That's okay, I've charged the card on your account. Is that everything you need today? [speaker002:] Great, thank you. No, all good. [speaker001:] Thank you and have a nice day. [speaker001:] Hi! I'm Joyce Wu I forgot my username and was hoping you could help me. [speaker002:] HI! How can I help you, Joyce? [speaker001:] I forgot my username and was hoping you could help me. [speaker002:] I can help you access your account. Can I get your zip code? [speaker001:] 64476 [speaker002:] And your email address, please? [speaker001:] wu@gmail.com [speaker002:] Your username is jwu1. [speaker001:] Let me try it. It works! Thanks so much. [speaker002:] Is there anything else that I can help you with today? [speaker001:] No, thank you. [speaker002:] Thanks! [speaker001:] Hello. How can i help you today? [speaker002:] You guys are always out of stock! with everything I want never available [speaker001:] I'm so sorry to hear that. If I'm understanding correctly there is a wide variety of items that are out of stock? [speaker002:] Yes Maybe someone should do better and not advertise stuff that isn't in stock [speaker001:] Okay I'm more than happy to look into this for you Can I get your full name and account ID? [speaker002:] My name is Cohoe Zhang and I'm so annoyed at never finding what I want I don't remember my account ID My user name is czhang38 Chloe Zhang that should say sorry [speaker001:] It's okay So I will write up a report to our purchasing department for you and make sure they know they need to get these items back in stock [speaker002:] Thanks, I appreciate you letting me vent [speaker001:] No problem Is there anything else I can do for you today? [speaker002:] that's all [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hello I would like to pay my annual subscription fee please [speaker001:] Great, could I please have your name or account ID? [speaker002:] Name: Alessandro Phoenix Account ID: 1TC5L8RDKV [speaker001:] Thank you. So that I can verify your identity, could you also provide me with your order ID? [speaker002:] Order ID: 2590331345 [speaker001:] Thank you. Our standard subscription is $99 per year. How much would you like to pay today? [speaker002:] I would like to pay the full $99 please [speaker001:] Alright, no problem. Do you have the credit card number you would like to use for payment? [speaker002:] Yes I have it right here it is xxxx xxxx xxxx xxxx [speaker001:] If you don't have the credit card available to you right now, I can use the one currently on your account. Would I like me to use that card? [speaker002:] Yes please! [speaker001:] I've renewed your subscription for one year using the method of payment of payment on your account. Is there anything else that I can help you with today? [speaker002:] No thanks, you've been very helpful [speaker001:] You're welcome. I hope you have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi there, I have subscribed to the premium subscription shopping service and want to pay the subscription fee because I would like to keep it active. [speaker001:] Sure, can I have your name? [speaker002:] My name is Albert Sanders [speaker001:] And your account ID and Order ID? [speaker002:] My account ID is 5O3P3CPQC2 and my order ID is 7517964037 [speaker001:] How much would you like to pay today? [speaker002:] I'd like to pay the full amount of the subscription fee for one year [speaker001:] Okay great. Do you have your credit card information? [speaker002:] I believe there is already one associated with my account can we just use that same card? [speaker001:] Okay I will use that. Okay, you are all set Is there anything else I can help you with? [speaker002:] No that's great. Thanks so much [speaker001:] Have a good day [speaker001:] Hi. My name is Sanya Afzal. I just had a quick question about premium membership. [speaker002:] Hello, what can I do for you? Okay what question did you have? [speaker001:] How long does the membership last? [speaker002:] Membership lasts for the remainder of the calendar year when you received it and the next full calendar year. It is calculated at the beginning of each month. For example, if you spent $501 on June 15th, then you will become a bronze member starting July 1st. It will last until December 31st, the following year. Boost to the next level also occurs the same way. Is there any other questions I can answer? [speaker001:] No that about covers it. Thank you. [speaker002:] Are you sure I can help with anything else? [speaker001:] That is all. [speaker002:] Okay well have a happy shopping experience! Good bye [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi there! [speaker001:] Hi [speaker002:] I need to return one item [speaker001:] Okay, what seems to be the problem? [speaker002:] The Guess Boots I bought has a stain on it. [speaker001:] Oh, I'm sorry to hear that. Let me see what I can do. To start with, I'll need to gather some information from you, so that I can take a look at your account and verify the purchase [speaker002:] Sure [speaker001:] May I ask for your full name, username, email address, and the order ID for this item? and if you could also give me your membership level, that would also help [speaker002:] Joseph Bnater. And my username is jbanter1 email jabanter1@email.com the order id is 2246225562 I am a Bronze member. [speaker001:] Ah, that's good to hear. Since you are one of our more valued members, you're eligible to return any item as long as it was bought in the last 90 days. Or if you still have your receipt, or the item is still in its original packaging, we can take refunds at any time. [speaker002:] That's great. Thank you. Can you process the return now? [speaker001:] Yes, I can. If you'd like, I can take down your address and send you a shipping label for the return Or, if you'd prefer, you could also return your boots to a store or a drop-off center [speaker002:] Here is my address: 8469 Lexington Ave, Baltimore, TX 95670 [speaker001:] Excellent. We'll get a prepaid shipping label sent out to you right away, and then you can return the item whenever you're ready. Is there anything else I can help you with today? [speaker002:] Thanks, That's all for today. Have a great day. [speaker001:] You're welcome, and you too [speaker001:] Hello, how may I help you? [speaker002:] Hello I'm calling about the order I placed [speaker001:] Sure, what seems to be wrong? [speaker002:] I was charged for an order but I never bought anything I was charged for a Calvin Klein shirt which I never purchased [speaker001:] Sorry for this, could I get your name, please? Are you there? [speaker002:] My name is Joseph Banter [speaker001:] Thanks, I also need your Username, Email, and Order ID. [speaker002:] My username is jb038173 My email is jb038173@email.com My order id that is listed is 3202056118 However, I never ordered this shirt [speaker001:] Okay, let me check the system. [speaker002:] Can this be refunded if this is an error? [speaker001:] This was our mistake and we can refund the money now. [speaker002:] Great Glad to hear [speaker001:] I reversed the charge. Is there anything else I can do for you? [speaker002:] That is excellent! I appreciate it [speaker001:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi I need to fix the name on my account because it isn't spelled right. [speaker001:] Sure, no problem. Can I please have your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] Thank you And is this the current name on your account? [speaker002:] currently it is Norman Bouchard but it should be Norman Bouchardi [speaker001:] Thank you. Before I can change your name, I am required to verify your identity. Can you please tell me your zip code, phone number, and PIN number? [speaker002:] 59478, 510-7037, 856531 [speaker001:] I've successfully updated your name to Norman Bouchardi. Is there anything else I can help you with today? [speaker002:] no thank you very much [speaker001:] Thank you. Have a great day! [speaker001:] Hi. Am I connected? [speaker002:] Hello, how may I help you today? [speaker001:] Hi, my name's Alessandro Phoenix, silver member I ordered these Guess boots, but I need to return them, because they arrived with a big stain on them [speaker002:] And what can I do for you? I see, I am sorry to hear that. Let's see what we can do about this. Now to validate this purchase may I have your username, email address and order ID? [speaker001:] sure, in that order they are: alessandrop894 alessandrop894@email.com 1978454970 [speaker002:] Thank you for that. You mentioned earlier you are a Silver member, did you purchase these boots within the last 6 months? [speaker001:] yes, they were bought late in December [speaker002:] Excellent then we can get this going rather easily. I am going to send a shipping label for you to print, but for that I will need your full address. [speaker001:] 3827 Circle Drive Baltimore, MI 65255 [speaker002:] Finally one more bit of business, how would you like to return this item? By mail, In store, or at a Drop off center? [speaker001:] I'll just use the shipping label to send it back [speaker002:] So just mail it back? [you use the shipping label for all of them is why I ask] [speaker001:] Yes, I'll mail it back [speaker002:] Very good, you are all set, you should be getting the email with the label very soon. Is there anything else I can help you with today? [speaker001:] No, that's everything. Thank you [speaker002:] You have a wonderful rest of your day! [speaker001:] Hi, how can I help you? [speaker002:] Hi I wanted to pay my bill for the premium subscription service [speaker001:] I can help with that. One moment You just need to pay the bill for your subscription, correct? [speaker002:] Yes, the annual subscription fee [speaker001:] Ok, can I have your full name or Account ID please? [speaker002:] Joyce Wu, acount: SMNCKKWYRE [speaker001:] thank you Can I also have your Order ID to verify your ID? [speaker002:] ok 6174348294 [speaker001:] Would you like to pay the entire $99 for the year right now? [speaker002:] Yes I would [speaker001:] Do you have a credit card number today? [speaker002:] sure [speaker001:] great [speaker002:] its Visa 7422-4234-88222 [speaker001:] thank you. Ok, your subscription has been renewed for another year. [speaker002:] thank you [speaker001:] Your welcome. Can I help with anything else today? [speaker002:] no thats all I needed. Thanks [speaker001:] Yw. Have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I assist you? [speaker002:] i want to check my order status because i think i might have given the wrong payment info. [speaker001:] Okay, I can help you with that. Can I get your name please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. Now can I please get the Account ID and Order ID? [speaker002:] UCGRBLSOTN 0782374420 [speaker001:] Perfect. Can you tell me what the shipping status of the item is? [speaker002:] Order Received [speaker001:] Okay perfect. Can you provide me with the proper payment method? [speaker002:] Paypal [speaker001:] Great! I have updated the order to be the PayPal payment method instead. Is there anything else that I can help you with today? [speaker002:] that is what i needed. [speaker001:] Thank you and have a great day! [speaker001:] Hello and thank you for contacting us today. How can I help you? [speaker002:] I want to get rid of the second item from order. I accidentally chose the wrong size. I had been thinking of buying it but didn't want to actually get it now. [speaker001:] Sure I can help you with that. Can I get your full name or your Account ID please? [speaker002:] Q6VLPFBAPP [speaker001:] Perfect. Can I also get your name, username, email address, and order id? [speaker002:] My name is Chloe Zhang. I don't know my username. My email address is czhang@gmail.com and my order id is 0867025956. [speaker001:] Perfect. Thank you, Chloe! Do you know what your membership level iss? [speaker002:] Yes, silver. [speaker001:] Perfect. Do you have a receipt for this order? [speaker002:] No, I didn't keep it. [speaker001:] Alright what was the purchase date? [speaker002:] I can't remember exactly, sometime last week. [speaker001:] Excellent! Because it was within the last 6 months we can go ahead and return that item for you. Can I get an address for the shipping label? [speaker002:] Yes, 2718 Brushwick Dr Baltimore, TX 88958 [speaker001:] Thank you! Would you like the return processed by mail, in store, or at a drop off center? [speaker002:] In store will be great! [speaker001:] Great. Is there anything else I can help you with today, Chloe? [speaker002:] No, that's all I needed. [speaker001:] Have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Do I qualify for free shipping for the cart order. [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Chloe Zhang Do the items in cart qualify for free shipping? [speaker001:] Thank you Chloe, one moment please! The items in your cart will qualify for free shipping if your total, pre-tax, is $25.00 or more. [speaker002:] Yes, I have over 150 dollar in order. [speaker001:] For orders with item totals under $25.00, the cost will be $4.99 flat fee to ship. Perfect! You will qualify for free shipping, then. If you need overnight shipping, we use a weight-based pricing system to calculate your shipping total. [speaker002:] thanks for the info. [speaker001:] Gladly! Is there anything more I may help you with today? [speaker002:] no [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi, I completed a return but my billing statement still doesn't reflect that. [speaker001:] OK. Let me check. There should be a credit on your account? [speaker002:] yes but the charge hasn't been reversed yet. [speaker001:] OK. What is your full name or account ID? [speaker002:] Sanya Afzal [speaker001:] It is a problem with the customer interface. The credit should be there. Please log out and back in [speaker002:] O.k. let me try that. [speaker001:] ok [speaker002:] O.k. I see it now. Whew. Thanks for the help [speaker001:] No problem. Anything else? [speaker001:] Hello. How can I help you today? [speaker002:] Hi I need to check on an order online, but I'm afraid I've lost the phone that I was using for two-factor authorization Is there another way that I can get into my account? [speaker001:] I can help you set up 2FA on your new phone May I have your name? [speaker002:] Crystal Minh [speaker001:] Also what is your email Crystal? [speaker002:] I'm afraid I'm not sure which email is on the account [speaker001:] Do you have your PIN? Or your security answer? [speaker002:] Yes, I have a security answer. It was Ahmed [speaker001:] Ok thank you. I have sent an email to the email we have on file. From there you can reset the 2FA. Anything else I can help you with? [speaker002:] No that's excellent. I'll check my email for that code [speaker001:] here is a link with helpful security practices. Great have a nice day. [speaker001:] hi [speaker002:] Hello. How may I help you today? [speaker001:] I would like to know the status of an order I made [speaker002:] Sure. May I have your name please? [speaker001:] I placed an order for 1 item, but I received a mail for 2 Crystal Minh [speaker002:] Oh I see. Thanks for letting me know. Lets look into this. Can I have your account ID and Order ID? [speaker001:] here's my Account ID: 8CJVPUYJEN Order ID: 7315566656 [speaker002:] It appears the email sent was coded wrong. [speaker001:] Okay? [speaker002:] I see an order placed for one. and we only charged you for one. So it just seems there was an issue with the email. If you want to be sure you can check your bank account. [speaker001:] that's good to know Thanks for clarifying that [speaker002:] Yea sorry about that. Anything else I can help you with? [speaker001:] That's all for now [speaker002:] Great. Have a nice day. [speaker001:] Thanks for contacting AcmeBrands! How can I help you? [speaker002:] Hi. I am really anxious and upset right now because of the virus and everything that's going on in the world. I can't seem to remember anything! Most recently, I forgot my username. Now I can't get into my account. Can you help? [speaker001:] I understand. Of course! [speaker002:] Great. [speaker001:] What is your full name, please? [speaker002:] Chloe Zhang [speaker001:] Thank you, Chloe. And can you please provide your phone number and Zip code for verification? [speaker002:] 693-4642 78202 [speaker001:] Got it, thanks! Your username is czhang1. Can I help you with anything else? [speaker002:] That sounds familar. Can you wait a moment while I try to log in? [speaker001:] Sure. [speaker002:] I was able to get into my account using that Thank you!11 [speaker001:] Great! You're welcome. Can I help you with anything else? [speaker002:] No, that was it. Thanks for helping me [speaker001:] You're welcome. Stay safe, stay home, and have a good day! [speaker001:] Hi! how can I help you today? [speaker002:] Hi I wanted to see if I can the address on my account The street number is off by a digit [speaker001:] Sure, I can help you with that. What is your full name? [speaker002:] Albert Sanders [speaker001:] What is the current address listed on the account? [speaker002:] The account says 6799 Kennedy St Jacksonville, WA 76567 but my address is 6798 [speaker001:] Gotcha. Before I update the account, I need a couple more things to verify your identity. What is your username and email address? [speaker002:] email is alberts8@email.com username is alberts8 [speaker001:] Thank you, Albert. I have successfully verified your identity. I will update your address now. [speaker002:] ok thanks [speaker001:] Your account has been successfully updated. Is there anything else I can help you with? [speaker002:] that's it thanks [speaker001:] You're welcome! Have a great day. [speaker001:] hiya [speaker002:] Hi, there! How may I help you? [speaker001:] i wanted to know what the pricing is for having namesinitials stitched onto clothes [speaker002:] I can help you with that. [speaker001:] ty [speaker002:] It will depend on how much text is added. [speaker001:] makes sense. i was going to get "Rodriguez" on a jacket any idea how much it is? [speaker002:] For the first 15 characters, it costs 30 cents per character. [speaker001:] oh great. thanks [speaker002:] You are very welcome. [speaker001:] that's all i wanted to know [speaker002:] Great! Thank you for reaching out today. [speaker001:] thanks [speaker002:] Have a good day. [speaker001:] Hi! How can I help you? [speaker002:] hey [speaker001:] hey! [speaker002:] I have a premium subscription service and want to know when it expires [speaker001:] Sure! I can help with that can I have your name please? [speaker002:] is it due today? [speaker001:] I can find out but I'll need your name as well as your account ID and order ID [speaker002:] Albert Sanders Account ID: THECK9SQHK Order ID: 3602456615 [speaker001:] Thanks for that information. I'm showing your payment of $55 is due tomorrow [speaker002:] great! thanks ill pay tomorrow [speaker001:] I'll send you a link so you can look this info up online in the future! [speaker002:] tks [speaker001:] You're welcome, you can just login with your username asanders1 Is there anything else I can help you with? [speaker002:] no thats everything [speaker001:] great, have a wonderful evening Mr Sanders [speaker001:] Hello! How may I help you today? [speaker002:] hi, i lost my phone so i cannot get into my account anymore [speaker001:] Oh I am sorry to hear that. I can help you. Can I have your full name and or customer ID? [speaker002:] Norman Bouchard [speaker001:] Okay, I am in your account. Do you need to get your username or password? [speaker002:] no just reset my password please i can't do the 2 step verification so if you could just delete that part from my account [speaker001:] Okay! What is your username? [speaker002:] nbouchard955 [speaker001:] Unfortunately, I cannot get your previous password, but I can generate a new password for you. Will that be okay? [speaker002:] yes [speaker001:] Okay, I will need your pin number [speaker002:] 1969 [speaker001:] Here is the password generated: o1l5yxum73 [speaker002:] ok thank you [speaker001:] Is there anything else I can help you with? [speaker001:] Hi [speaker002:] Hi, How can I help you? [speaker001:] I tried to buy something but could not, the cart is not updating the item I add in it [speaker002:] I'm sorry! Can you try refreshing the page and adding the item again? [speaker001:] I have tried that, that did not work [speaker002:] Have you tried logging out of your account and signing back in? [speaker001:] That did not work either, do you have another suggestion? [speaker002:] Yes, can you please check whether the item is out of stock? It should show on the bottom left side of the product page. [speaker001:] oh, that seems to be the case, thanks [speaker002:] No problem, is there anything else I can help you with today? [speaker001:] No, that is all, thank you. [speaker002:] You're welcome. Have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] I want to know my account standing. [speaker001:] Sure, may I have your full name? [speaker002:] Chloe Zhang [speaker001:] I also need your account id and order id, please. [speaker002:] TB8OKLYVAF 3006137982 [speaker001:] Your subscription is active and there is an amount due $49 today. [speaker002:] Ok, I'll pay it. Thank you. That's all. That's all. [speaker001:] You can look this up in the future in the link. great, have a nice day. [speaker001:] HI, what can I do for you? [speaker002:] Hi I forgot my username and would like to get back into my account [speaker001:] Okay, I can help you with that. Can I have your full name please [speaker002:] David Williams [speaker001:] I just need to verify your identity. Can I have your zip code, phone number, and email address [speaker002:] Zip code is 73950. Phone number is 267-132-3950. Email address is dwilliams403@email.com [speaker001:] Thank you, Your username is dwilliams1 Is there anything else I can do for you. [speaker002:] no that will be all [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] want to check the status of my order because on the email confirmation it says that i ordered two when i actually only ordered one [speaker001:] May I have your full name or your Account ID? [speaker002:] Albert Sanders. account id is G85YZQWIFW [speaker001:] And may I have the order ID? [speaker002:] 7736237930 [speaker001:] Ok, I have checked the system and it appears that there was an error in the e-mail. Only one item was purchased and ordered. [speaker002:] ok [speaker001:] I apologize for the confusion. Is there anything else I can answer for you today? [speaker002:] that is all. thank you [speaker001:] Have a good day. [speaker001:] Hello. I am having trouble making an order [speaker002:] I can help you with that. Can you describe what is happening? [speaker001:] So it is really annoying I keep trying to add my order to my cart and my cart will not update to show that I made the order Can you help me fix it? [speaker002:] Yes, I can. There are a few things we can try. First, can you refresh the page and then try adding your item again? [speaker001:] Yes I'm sorry. That didn't fix it. I still can't add the item [speaker002:] Check the lower left hand side of your item's page. Does it say it's out of stock? [speaker001:] I'm looking now. No, the item is in stock [speaker002:] Okay. Now let's try having you log out and right back in again. Does that fix it? [speaker001:] Okay I will try that also It worked! [speaker002:] Great news! [speaker001:] I was just able to add these jeans to my cart Thanks so much [speaker002:] I'm glad to hear it. Is there anything else you need? [speaker001:] I don't need anything else Thanks for showing me how to fix it [speaker002:] You're welcome! Have a nice day. [speaker001:] Hi! How can I help you? [speaker002:] Hi i was rechecking my last order and it says i ordered two of these shirts when i only ordered one [speaker001:] I see, not a problem. What is your full name or account ID? [speaker002:] Albert Sanders QWWGVLSIQ7 [speaker001:] Great, and the order ID? [speaker002:] 9306062596 [speaker001:] What is the shipping status? [speaker002:] Delivered so was i charged twice? [speaker001:] Unfortunately we can't start the refund process until the item arrives so please contact us then. Is there anything else I can do for you today? [speaker002:] No thanks i guess [speaker001:] Great, my apologies, have a good day now! [speaker002:] you too [speaker001:] I appreciate it. [speaker001:] Hello, how may I help you? [speaker002:] Hello! My name is Crystal Minh I am having trouble accessing my account as I don't rememeber which phone number I signed up with! [speaker001:] I see. [speaker002:] How can I figure this out? It's asking for two-factor authentication. [speaker001:] Well let's take a look at this, one moment please. [speaker002:] ok [speaker001:] So your issue is you have having difficulty getting into your account because you are unsure of the phone number you have used, is this correct? [speaker002:] yes I cannot recall [speaker001:] Your full name is Crystal Minh? [speaker002:] yes [speaker001:] Ok I am going to ask you for a couple of other identification marks, is this ok? First one is your zip code [speaker002:] yes 90131 [speaker001:] Excellent and finally your email address since we are having trouble with the phone number [speaker002:] I do not know my email I do have a pin 35964 [speaker001:] I see, are you trying to reset your two-factor authentication? [speaker002:] yes [speaker001:] Unfortunately we cannot do that unless we get an email. Just one moment We can do one other thing, it is a security question. What is your mother's maiden name? [speaker002:] Minh [speaker001:] Ah well the PIN you mentioned earlier seemed to work out. I will go ahead and send an email to the address we have on file which is CMinh@gmail.com [speaker002:] ok thank you! [speaker001:] Included I will send a link for good practices for security of your account. [speaker002:] perfect [speaker001:] Fantastic is there anything else I can help you with today? [speaker002:] nope that will be all! [speaker001:] Thank you, have a wonderful day!@ [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Can you let me know why your site is running so slow? [speaker001:] Oh my. I can look into that for you. Can I get your name please? [speaker002:] It's really frustrating and hard to use right now. If there's updates or something happening, it might be better to shut it down and get it done with first, Sure, Joyce Wu is the name [speaker001:] Thank you, Joyce. Let me quickly send a notice to our website team and then I'll see if we can resolve it. [speaker002:] Ok. [speaker001:] Okay, Joyce. Can you please try to visit another website and them user ours again. I just want to verify it is not your internet first. [speaker002:] It's not me, I just went to Jezebel and it's running just fine. I refreshed yours just now and it's loading on a blank screen. [speaker001:] Hm. Okay. How about closing all other tabs and any other programs you may have running currently. [speaker002:] I've done that, but it's still not making a difference. [speaker001:] Okay. The last thing we can try is having you log out and log back in to your account. [speaker002:] I'm using Google Chrome right now after I was using Safari, so it's not a browser issue either. I tried that, and still slow. Sorry. But you did say you let your IT team know? [speaker001:] Okay. I could make the purchase for you if you'd like? Yes I did let my IT team know that there is an issue. [speaker002:] That's okay, I can wait for a little bit longer then and see if it's better later. It's not an emergency or anything, it's just frustrating. [speaker001:] Okay. I got a message back and our website team is aware and looking into it as we speak. I apologize for the inconvenience. [speaker002:] Perfect. I'll just get back in later. [speaker001:] Can I help you with anything else today? [speaker002:] No worries, first world problems, lol That's all I needed. Thank you for your help. [speaker001:] Thank you and have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] Hi there. I was looking at an item on your website that I was thinking of purchasing, but I realized it is way overpriced compared to other similar items on the market. Why is there such a discrepancy? [speaker001:] I see. Let me take a look. May I have your name please? What item are you looking at? [speaker002:] I'm looking at the Michael Kors Jacket [speaker001:] May I have your name please? [speaker002:] My name is Alessandro Phoenix [speaker001:] Can I have your account ID and Order ID? [speaker002:] Sure. The account ID should be CTJSDDOFKP and the order ID is 5532574094 [speaker001:] Sometimes prices just differ depending on if sales are going on and the market. [speaker002:] Well, this is well above what other sites are charging for this item. Is there anything you can do about this such as a price match? [speaker001:] The only thing I can do is offer a promo code. [speaker002:] Okay and for what amount would that be [speaker001:] It would be for %20 off [speaker002:] Okay that would be good [speaker001:] You can use this code at checkout. NR777 [speaker002:] Perfec [speaker001:] Anything else I can help you with? [speaker002:] No, that was quite easy. And I appreciate you honoring me as a subscriber Thanks a lot [speaker001:] Great. Have a nice day. [speaker001:] Website is too slow to use. I can't click on anything. [speaker002:] Hi, there! I can help you with that. Try logging out and then log back into your account. [speaker001:] I just tried it, it didn't work. [speaker002:] Okay, try visiting another webpage. If that is loading slowly, then it's probably a problem with the Internet. [speaker001:] The other website seems a slow to me too. I will contact my ISP then. [speaker002:] That sounds like a good idea. Is there anything else you need today? [speaker001:] no [speaker002:] Have a great day! [speaker001:] Hi! How may I help you? [speaker002:] Hello, it looks like my account has the wrong phone number and I wanted to change it. [speaker001:] We can do that! First, I need your full name or account ID. [speaker002:] Albert Sanders [speaker001:] What phone number is on the account currently? [speaker002:] 000-8597 [speaker001:] OK. Now I need three of the following to verify your identity: zip code, PIN number, username, password, email, or previous order ID. [speaker002:] Username: albertsanders822, email: albertsanders822@email.com, order ID: 7658809216 [speaker001:] Perfect! What phone number do you need to change it to? [speaker002:] 000-8598 please. [speaker001:] Your account has been updated:] Can I help you with anything else? [speaker002:] Perfect, thanks so much! That's all for me today. [speaker001:] Thank you for shopping with us! Goodbye! [speaker001:] Hi, how can I help you? [speaker002:] Hello, I would like to know the price of stitching my name onto one of the items I want to purchase [speaker001:] Stiching and engraving costs depend on how much text is added. Stiching costs 30 cents per character for the first 15 characters, 20 cents per character for the next 15 characters, and 10 cents per character for any additional characters. Engraving c Do you have any other questions? [speaker002:] That is all. Thank you [speaker001:] Have a good day [speaker001:] Hi, how can I help you? [speaker002:] Hi there! I wanted to check the status of my account to find out whether it includes free international shipping. [speaker001:] Sure, I can look into that for you. Can I have yoru name? [speaker002:] Yes. My name is Normal Bouchard [speaker001:] What level membership do you have? [speaker002:] I have bronze membership at hte moment. [speaker001:] Yes you do qualify for international shipping [speaker002:] Ah, okay. [speaker001:] I can send further FAQ with a link. http:www.AcmeBrands.comfaq [speaker002:] Can I just confirm. That means I cannot send items internationally at all, or it just won't be expedited shipping? [speaker001:] You CAN send items internationally [speaker002:] Oh I do qualify! Sorry, I misread your last message thank you so much for clarifying [speaker001:] No problem Is there anything else I can do for you? [speaker002:] No that is everything Thanks again [speaker001:] Okay, have a nice day! [speaker001:] Hi, how can I help you today? [speaker002:] Yes i would like to know about the return policy because i was looking at buying some things [speaker001:] Our return policy depends on your membership level. Gold has unlimited returns, silver can return items purchased in the last month, bronze within the last 90 days, and all others [including guests] can return items purchased within the last 30 days. Is there anything else I can help with? [speaker002:] okay, great! Thanks that will be all [speaker001:] Sorry, silver can return items in the last 6 months! Great. Have a wonderful day! [speaker001:] Hello, how can I help you? [speaker002:] Hello my name is Chloe Zhang, I currently having issues with my recent order [speaker001:] I'm sorry to hear that, Ms. Zhang. What is the issues? [speaker002:] I wanted to check on the status of my order because I realized how high the shipping cost were after checkout Here is my order number for your reference 4076852135 [speaker001:] So, do you think you were overcharged? [speaker002:] Yes ma'am, I believe it was an error by the vendor [speaker001:] Do you have your username and email address? [speaker002:] Yes I do chloezhang672 chloezhang672@email.com Im a silver memeber with the site so I really hope this could be rectified [speaker001:] What is the current shipping status of this order? Hello, are you still with me? [speaker002:] Yes I am [speaker001:] What is your current shipping status? [speaker002:] It's saying its in transit [speaker001:] I can cancel the order for you. [speaker002:] I was rushing to purchase the items because it was the last left and did not have time to double check the shipping cost. I really want time items but I think the shipping is a bit high Is there anyway to waive the shipping fee being that I am a loyal Silver member? [speaker001:] The best I can do is cancel the order. Would you like me to cancel? [speaker002:] No I really don't want to completely cancel the order, are there any other options available to me [speaker001:] I do not have any way to change the shipping cost. How much were you expecting it to be? [speaker002:] My shipping is usually free when I spend over $49 which the cost of my jeans were $59 For some reason I was charged shipping on this order which is why I think it was a mistake by the vendor [speaker001:] Sorry, I'd be glad to cancel the order for you and you can try again. [speaker002:] Okay thanks for help [speaker001:] Is there anything else I can help you with? [speaker001:] Hi, how may I help you? [speaker002:] Hi! I am looking into getting a premium membership I am thinking of buying some stuff [speaker001:] Great, I can help you with that today [speaker002:] Cool, thanks I am currently a Gold level member [speaker001:] Do you have a membership with us Ok great! Are you thinking about adding a subscription service? [speaker002:] I am trying to buy some toilet paper and hand sanitizer in bulk Sure, I'll add a subscription service [speaker001:] I doubt we have any TP or sanitizer, they are impossible to find anywhere! but I can help you add a subscription service [speaker002:] Ok, I'll just take a premium membership then [speaker001:] One moment please Ok, I'm back [speaker002:] ok [speaker001:] Sorry for the wait Can I get your full name or Account ID [speaker002:] no problem Joseph Banter [speaker001:] Ok Mr. Banter I'm going to verify your identity now [speaker002:] im ready [speaker001:] Can I have your Order ID and your Account ID [speaker002:] hmm, I don't have an order ID or account iD on me [speaker001:] Ok, no problem [speaker002:] i have an order statement, but its just my address info [speaker001:] Give me one moment Is it possible you are here asking what the Premium Membership priveleges are? [speaker002:] Im trying to get info on how I can get a premium membership so I can purchase items [speaker001:] Ok, you can already purchase items because you are a gold member. Let me find out some more information about that now. The premium upgrades can't be bought, they are earned by making repeated purchased over time. They range from Bronze to Gold, so you already have the highest membership possible if you are a Gold Member. [speaker002:] So there is no premium membership after Gold? [speaker001:] No, Gold is our highest level of membership. [speaker002:] Ok, I think this is it then [speaker001:] Ok, as a gold member you have the most benefits of anyone. Is there anything else I can help you with today? [speaker002:] That's it, thanks for your help [speaker001:] Your welcome. Have a great day! [speaker001:] Hello! How may I help you? [speaker002:] Hi, I was going to ask why the price went up for an item overnight and what you may be willing to do about that. I was going to purchase but my credit card was no where to be found last night [speaker001:] Okay. What is your full name and account ID? [speaker002:] Joyce Wu account id is LIKNV3VG9S [speaker001:] Thank you Joyce. May I have your order ID too please? [speaker002:] well i didnt order cause the price went up [speaker001:] Prices just go up. I am sorry for that. [speaker002:] can you tell me why this item went up? Product: Jeans Brand: Guess Amount: $99 [speaker001:] Our algorithms will drastically change prices based on demand. [speaker002:] well that stinks, i may have to go elsewhere. thanks I guess. [speaker001:] I can offer you a promo could if you lie? like* [speaker002:] that would be nice [speaker001:] IJN4J I hope that helps. I am sorry about all this. [speaker002:] Thank you i appreciate it [speaker001:] Have a great day. [speaker001:] Hello and thank you for contacting AcmeBrands! How can I help you? [speaker002:] I want to find out about my refund, because I'd also like to add a refund for my item I just purchased. The existing refund was 100 dollars and the new item is $99 [speaker001:] You would like to check the status of an existing refund? [speaker002:] Yes and add another item to it that I want to refund also [speaker001:] Alright, can I get your name or account ID please? [speaker002:] Joseph Banter [speaker001:] What is your username, email address and order ID for the refund? [speaker002:] Email Address: josephb5@email.com Username: josephb5 Order ID: 9037564219 [speaker001:] Thank you and what item do you want to add to your return? [speaker002:] Product: Shirt Brand: Calvin Klein Amount: $99 It was damaged in shipping. [speaker001:] I'm sorry to hear that. I've updated your refund to include the shirt as well. The total will be $199. [speaker002:] Great, thank you. That's all I needed. [speaker001:] You're welcome. Are you sure there's nothing else I can help you with? [speaker002:] that's all. have a nice day [speaker001:] Great! You too. [speaker001:] Good afternoon, how can I help you? [speaker002:] yes i just received an email saying that my premium subscription has been removed [speaker001:] Possibly given the due date, what do you want to solve or know? Or do you think it was removed without justification? [speaker002:] i dont see why its been removed when it doesn't expire until the end of next year [speaker001:] Ok I understand, let's see how to solve your doubt would you give me your full name or account ID [speaker002:] My name is Norman and my account id is EF453R546 [speaker001:] How did Mr. Norman receive this notice? oh sorry [speaker002:] I received this notice though email [speaker001:] Sorry I didn't see that you had already specified [speaker002:] its okay [speaker001:] Ok let me check the system [speaker002:] ok [speaker001:] Ok it was definitely a mistake on our part let me fix it [speaker002:] okay, thank you [speaker001:] With this your service should already be restored Could you check that everything is in order [speaker002:] thank you, yes its back up now [speaker001:] perfect I'm glad i could help you Need anything else Mr. Norman? [speaker002:] that will do it [speaker001:] ok, have a nice day [speaker001:] Hi, how can I help you? [speaker002:] Hi I have a question about a promo code [speaker001:] sure, what is your question? [speaker002:] I'm trying to apply it to my order but it's being declared invalid. Can you help? [speaker001:] Yes, I should be able to help with that One moment please Ok, so when you try to use the Promo code it says it Invalid, correct? [speaker002:] yes [speaker001:] Can I have your full name or Account ID please [speaker002:] Rodriguez Domingo [speaker001:] Do you know how many days old the Promo code is? [speaker002:] yeah I got it 9 days ago [speaker001:] Ok, it's probably not working because the codes are only good for 7 days I still might be able to help you [speaker002:] ok great I didn't realize it was only good for a week [speaker001:] Yes, they are usually good for 7 days. However, our system says I can make you a new Promo code now! [speaker002:] oh great [speaker001:] you must be a loyal customer. Here is your new Promo Code: GQD6X [speaker002:] great thanks so much! [speaker001:] you are welcome! Can I do anything else today? [speaker002:] I'm going to use it now! that's it [speaker001:] great! Have a good day and enjoy shopping [speaker001:] Welcome! How can I help you? [speaker002:] Hello my name is Alessandro Phoenix and I would like some info about a jacket [speaker001:] Hi there. What would you like to know? [speaker002:] first the materials of the jacket and then if there is any kind of manufacturer guarantee Product: jacket Brand: Calvin Klein Amount: $89 [speaker001:] It's made from a mix of synthetics, so that it is wind-proof It is lined with cotton, for insulation This helps retain body heat. [speaker002:] Ok, that sounds great, just the characteristics im looking for what about the guaranty? does it have one [speaker001:] hmm, still looking for that. sorry for the delay, still looking [speaker002:] ok dont worry [speaker001:] i would like to answer all of your questions, sorry you asked about materials, is that all you wanted to know? [speaker002:] Also the guaranty but its ok if you dont have that info I wanted to know the materials of the jacket that was my priority so dont worry [speaker001:] well, apologies. Perhaps I should ask our team to add that info in the future is there something else? [speaker002:] That would be all thanks yeah you should add that [speaker001:] ok have a nice day [speaker001:] Hello! How may I help you today? [speaker002:] Hello. I want to change the phone number on my account. It's currently off by one digit. [speaker001:] No problem, one second, please. Can I please get your full name or account id? [speaker002:] Joseph Banter [speaker001:] Thank you, Mr.Banter. Please hold while I pull that up. Can I please have you verify your zip code, email address, and password? [speaker002:] 20278 jb000359@email.com 8435 Circle Drive Brighton, WA 20278 123123123 [speaker001:] Thank you, and can you please give me the phone number that is currently on the account? [speaker002:] 047-8797 [speaker001:] Thank you, Mr. Banter. What is the correct phone number that you would like me to add? [speaker002:] 047-8798 Thank you [speaker001:] Thank you, it has been updated in the system. Is there anything else that I can help you with today? [speaker002:] That's it [speaker001:] Okay. Have a great day, Mr. Banter! [speaker001:] Hi, how may I assist you? [speaker002:] Want to know more about product [speaker001:] Sure, which one? [speaker002:] Michael Kors javket Does it shrink after washing? [speaker001:] It won't shrink after washing due to the fabric's high quality. Make sure you don't overdry it though. Dry on the line, or on a low heat setting. [speaker002:] Thanks [speaker001:] Can I help with anything else? [speaker002:] No [speaker001:] Thanks, have a great day! [speaker001:] Hi, how may I help you? [speaker002:] I have an order i want to get shipped to overnight please i need it faster [speaker001:] I can help with that Can I have your full name or Account ID please? [speaker002:] L0QTSJ8XBG [speaker001:] And you just need to speed up your shipping to overnight, correct? [speaker002:] yes please [speaker001:] Great, can I get your full name and Order ID? [speaker002:] 8166233564 David Williams [speaker001:] Do you know the Shipping Status? [speaker002:] let me check [speaker001:] ok [speaker002:] Oh no it says delivered but i have not seen it [speaker001:] Ok, that means it will be there today or tomorrow. Sometimes it says delivered eventhough its not there [speaker002:] OK so hopefully it will be here today [speaker001:] I can't upgrade your shipping to overnight, but it should be there by tomorrow anyway Yes [speaker002:] Good great to hear [speaker001:] Glad I could help Can I do anything else for you today? [speaker002:] No thank you [speaker001:] Ok, have a great day! [speaker001:] Hello, I would like to upgrade my shipping option. [speaker002:] I can help with that. I'm James, what's your name? [speaker001:] Crystal Minh [speaker002:] Okay, Crystal, I've pulled up your account. I need to know your account ID and your order ID to pull up the order. [speaker001:] Account ID: ZHNSWPYWIY Order ID: 9722098994 [speaker002:] What is the shipping status? [speaker001:] it says out for delivery, but i want overnight shipping because i want it asap [speaker002:] It's too late to upgrade, but you don't have to wait. It should be there today if it's out for delivery. [speaker001:] Oh ok [speaker002:] Can I help you with anything else? [speaker001:] No, that was all thank you [speaker002:] Have a good day. [speaker001:] Hello, how can I help you? [speaker002:] Yes, I'm trying to check my account, but I totally forgot my password. I'm afraid the system is going to lock me out or something. [speaker001:] Okay, I can help you retrieve your password Can I please get your full name? And also your email address so I can send you a link to reset your password? [speaker002:] Oh, thank goodness!! Rodriguez Domingo Unfortunately, I can't remember which email I used. [speaker001:] There is an alternate method Do you remember your PIN number? [speaker002:] I think I have it written down. Let me check... I found it. It's 646804 [speaker001:] Okay, now I've verified your account, I can send a password reset link to the email we have on file I'll also send a link on security best practices [speaker002:] Oh that would be awesome. [speaker001:] Is there anything else I can help you with? [speaker002:] Can you give me a temporary password so that I can try to log in? [speaker001:] I'm sorry, there's no technical way to do that on my end We just send the password reset link [speaker002:] Oh, okay. That's weird because the last time this happened, they gave me one. Oh, well. [speaker001:] Sorry for the inconvenience. Is there anything else you need? [speaker002:] No, that's it. [speaker001:] Okay, have a great day. [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] My jacket just arrived and it's the wrong color, not good [speaker001:] Are you wanting to return the jacket due to being the wrong color? [speaker002:] I want the right one [speaker001:] Can you provide your first name or account ID please? [speaker002:] Joseph [speaker001:] I apologize, I meant to ask for full name and not first name. [speaker002:] Banter [speaker001:] Thank you. To verify your order I will need your username, email address, and order ID. [speaker002:] josephbanter482 and josephbanter482@email.com and 4612939524 [speaker001:] OK, to determine your eligibility for return I will need your membership level. [speaker002:] Guest [speaker001:] And when did you make this purchase? [speaker002:] 2019-12-05 [speaker001:] Do you have your receipt? [speaker002:] I think so [speaker001:] Great, as long as you have your receipt you can return outside of the 30 day return window for guest members. [speaker002:] when will I get the right one? [speaker001:] Yes, once you submit the return you will need to re order. In order to print your return label I will need your full addres. Are you still there? [speaker002:] okay 6749 Primrose Ave La Fayette TX 18483 [speaker001:] Great, how would you like to process your return? By mail, in store return, or at the drop off center? [speaker002:] in store [speaker001:] You are now all set. Is there anything else I can assist with today? [speaker002:] nope, thanks [speaker001:] Thank you and have a great day! [speaker001:] Hello! How may I help you today? [speaker002:] I need to check the status of my order. I ordered 1 but the staemetn says I ordered 2 [speaker001:] Yes, I can help you with that. Can I have your name, account ID and order ID? [speaker002:] Chloe Zhang, RMWGQ19SKS, 0955031529 [speaker001:] Thank you! I am now in your account. Yes, it does seem like the statement does say that. Did you get the amount of two taken out of your account? [speaker002:] I was charged 74 dollars which I think is the wrong price for 1 t-shirt [speaker001:] I am sorry to hear that. This is our companies fault. Have you received the item yet? Or is is still out for delivery? [speaker002:] i believe it is sitll out for delivery [speaker001:] As of right now, we will need to wait for the extra item to be delivered. Once the package is delivered you can call us back and we will work on the return process. Does that sound good? [speaker002:] sounds perfect thanks! [speaker001:] Is there anything else I can help you with? [speaker002:] No, I don't think so. [speaker001:] Have a great day! [speaker001:] Hi! How may I help you? [speaker002:] Hello, I keep looking for a few different items but they all seem to be out of stock every time I check. [speaker001:] I'm so sorry to hear that! Let me see what I can do. Ok. I have notified the purchasing department of your complaint. May I help you with anything else? [speaker002:] That's all. Just want to give you some money but the site won't let me!:] [speaker001:] So sorry about that again! Have a great day:] [speaker001:] Hi, how can I help you? [speaker002:] Hello, I never received a package and would like to know the shipping status of it. [speaker001:] Ok, I can help with that Can I have your full name or Account ID please? [speaker002:] Norman Bouchard and my id is J9AE4UGVUF [speaker001:] So you ordered an item and it never arrived? Can I get your Username, Email and Order ID also please? [speaker002:] My username is nbouchard535, email is nbouchard535@email.com, and my order ID is 8238732818 [speaker001:] And how many days ago did you order the items? [speaker002:] About 2 months ago [speaker001:] that's a long time. I'm going to go ahead and resend your order in case it was lost in the mail. Can I have your address where you want it shipped to? [speaker002:] Please ship it to 4505 Kennedy St San Lima, CA 98830 [speaker001:] And what item was in the order? what brand clothing? [speaker002:] Guess Shirt, Calvin Klein Boots, Michael Kors Jacket [speaker001:] Ok, I have them all reordered and am sending them out expedited shipping. They should arrive in two days. Sorry for the delay! [speaker002:] Okay, thank you [speaker001:] you're welcome. can I help with anything else? Have a great day [speaker001:] Hi, how can I help you? [speaker002:] I was just checking to see how much money I owe, if anything. [speaker001:] Okay, can I have your name please [speaker002:] I'm Joyce Wu. I love your service, but I'm afraid I'm going to lose it. [speaker001:] I'm sorry, why do you think you're going to loose it? [speaker002:] Because I have an outstanding bill I haven't paid. [speaker001:] I need ot verify your identity with your account ID and order ID. [speaker002:] Oh. Okay. Let me see if I can find it. 63OA8COAVM is my account ID. 4477572749 [speaker001:] Okay you owe $49 and it is due today. [speaker002:] Okay. I definitely want to pay that today! [speaker001:] I have sent a link that you can use to access your account and pay your bill. Is there anything else I can do for you? [speaker002:] No, that's all. Thank you! [speaker001:] Have a nice day. [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi. I'm looking at a few things that I want to buy and would like to know how I can get a premium membership. [speaker001:] I'll be glad to help you with that! To confirm, were you wondering how to qualify for a premium membership? [speaker002:] yes [speaker001:] Great! At AcmeBrands, our memberships cannot be purchased directly. Rather, they are earned by tallying your repeated purchases. Bronze members are those who have made $500+ in purchases within the year. Silver is for $1000 in purchases, and Gold members have made $2000+ in purchases. [speaker002:] oh okay. I didn't know that. [speaker001:] Is there anything more I may help you with today? [speaker002:] No, that's all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi. Is there anything i can help you with today? [speaker002:] I've signed up for the premium wondering if it's showing up yet or if I'm doing it right [speaker001:] Sure.:et me see if I can help you out. Can I have your name please? [speaker002:] albert sanders [speaker001:] Thank you Albert. Did you make a recent order? Can I also have the Account ID and Order ID please? [speaker002:] I've ordered as a bronze member in the past my account id is krgfjpnhbu really wondering about that premium how to get and keep it [speaker001:] Sure one moment. Let me take a look for you. I am showing that your subscription is active. You are curious how to maintain it? [speaker002:] well the premium benefit aspect of it [speaker001:] Well there is the annual holiday party. It has open bar and free flights. Bronze members save on shipping fees. You also receive promo codes. Does that cover your question? [speaker002:] I see mostly, how do I maintain these benefits [speaker001:] Well its not bought. It is earned through purchases. There are purchase levels. After $500 is bronze, $1000 is silver, and $2000 is gold. [speaker002:] ok think I understand it now thanks [speaker001:] Was that what you needed today? [speaker002:] yeah thats all take care [speaker001:] You are welcome. Good bye. [speaker001:] Hello, how can I help you? [speaker002:] Hi, I would like to move my shipping to next week [speaker001:] Okay, let me look into that for you. [speaker002:] Okay, thank you Hello? [speaker001:] Could I get your name please? [speaker002:] Rodriguez Domingo [speaker001:] What is the shipping status for your item currently? [speaker002:] Shipping Status: Order Received [speaker001:] Thank you for that information. [speaker002:] welcome [speaker001:] Please provide me with your username, email address and order ID. [speaker002:] I only have my order ID: 2862439465 [speaker001:] Okay, let me try that. Okay, that looks fine. [speaker002:] OKay thats good [speaker001:] You're not looking to cancel this order right? [speaker002:] No just move the shipping to next week [speaker001:] Okay, your order has been updated. Is there anything else I can help you with? [speaker002:] No that is everything, thank you for helping and have a great day [speaker001:] Have a nice day. [speaker001:] So I lost my job due to everything closing with Covid 19. I can't pay for my premium subscription now. [speaker002:] I'm so sorry to hear about that! May I get your full name so I may assist you further, please? [speaker001:] Joseph Banter [speaker002:] Thank you, Joseph. To continue assisting you, may I please get your Account ID and Order ID? [speaker001:] It's either pay for my subscription or feed my dog...: [Account ID: KMGNBYZPDM [speaker002:] I completely understand.: [ [speaker001:] Order ID: 7318017607 [speaker002:] Let's see if we can get you an extension. Your membership level, please? [speaker001:] I'm just bronze right now. [speaker002:] I'm sincerely so sorry, Joseph. Unfortunately Bronze members are not eligible for extensions. [speaker001:] I understand that, but with everything going on in the world is there anything you can do to help me out? [speaker002:] Certainly, Joseph. Would you like to escalate to our management team, to see if they can work with you directly? [speaker001:] I would really appreciate that. [speaker002:] Of course! May I get your phone number, please? [speaker001:] 009-8764 [speaker002:] I will be happy to have a member of our management team contact you via telephone. [speaker001:] Thank you so much for your help. [speaker002:] Is there anything more I may help you with today? [speaker001:] No, thanks [speaker002:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you today? [speaker002:] i got a promo code only 2 days ago but it's coming up as invalid when I try to use it...what's happening? [speaker001:] Happy to help, may I have your full name please? [speaker002:] Joyce Wu [speaker001:] thanks Joyce. [speaker002:] you're welcome [speaker001:] I will check our system about this problem. [speaker002:] cool [speaker001:] What is your membership level Joyce? [speaker002:] Gold [speaker001:] Since you are a gold member, I will generate a new promo code for you because you are a valued member. [speaker002:] Thank you...I appreciate that [speaker001:] the new promo code is 064XY. [speaker002:] thanks [speaker001:] Great, is there anything else that I can help you with? [speaker002:] that's all as long as this one works...thank you [speaker001:] Have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] Hello I calling in to complain because items always seem to be out of stock [speaker001:] I'm sorry for this, could I get your full name? Then I can look into this issue. [speaker002:] Name: Joseph Banter [speaker001:] I'll write a report to our purchasing department. Does that satisfy you today? [speaker002:] Yes hopefully the items will be in stock soon thank you [speaker001:] Thank you, have a good day [speaker001:] Hello, how can i help you? [speaker002:] Hey, Norman Bouchard here. Can you help me pay my subscription fee? [speaker001:] I will be happy to, Norman. Can I please get your account id and order id? [speaker002:] OCQPWL8A0X 0063014806 [speaker001:] Thank you i was able to successfully verify your identity. Now lets get your bill paid. You owe 55 $ would you like to pay it in full right now? [speaker002:] Yeah sure. The credit card on file would be good for me. [speaker001:] Okay your bill has been paid with the credit card on file. Do you need anymore help? [speaker002:] Great, thanks! That's it for today. [speaker001:] Have a great day. [speaker001:] Hi, how are you doing today? [speaker002:] Hi. I am a little upset today, to be honest [speaker001:] Oh no, I'm sorry! What can I help with? [speaker002:] I have tons of extra bills from the virus, and I'm trying to save money anywhere I can I just realized that I ordered two day shipping from you by mistake. It's so expensive, and I can't afford it! Can we change the shipping on my order to next week? I don't want to pay the extra fee [speaker001:] Let me look into that for you, I'm happy to help! [speaker002:] Okay [speaker001:] Can I please have your full name, account ID, and order ID? [speaker002:] Crystal Minh my account is CZHWBY3BFS my order is 2668694619 [speaker001:] Thanks Crystal. Also, what membership level do you currently have with us? [speaker002:] Silver [speaker001:] And do you know if the package has shipped yet? [speaker002:] Yes, it has unfortunately I have received the order It's not in transit Sorry if I was unclear [speaker001:] No problem! Thanks for letting me know:]. It looks like since you're a loyal member, we are able to credit you the amount of the 2 day shipping. [speaker002:] Oh great [speaker001:] I have added that credit back to your account for you! [speaker002:] That's so nice of you! I feel like people are really coming together during this crisis and it's people like you who keep me going Thank you so much [speaker001:] Well we are very happy to help when we can! Is there anything else I can do for you today? [speaker002:] No, that's it. You're really made my day! [speaker001:] Great, you have a nice day! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] I was trying to check on an order but i am unable to login as i lost my phone i use for two-factor authentication. [speaker001:] Oh, that is a problem! Luckily, it's very easy to reset it. I'll just need some information from you first. May I have your full name? [speaker002:] Albert Sanders [speaker001:] Thank you. May I also have your email address? [speaker002:] sanders@email.com [speaker001:] Okay. If you check your email in a few minutes, you will see your reset code. I'm also going to send you a link about security best practices, so you can be sure you are maximizing your identity protection. Is there anything else I can help you with? [speaker002:] sounds good. you were helpful today! [speaker001:] I'm glad I could help! Have a wonderful day. [speaker001:] Hi, how can I help you? [speaker002:] HI! I am thinking of becoming a member. Can you explain about the benefits of premium membership? And how much is it? [speaker001:] We have an annual holiday party. All members are given free airfare and access to an open bar at the gala. Bronze members receive discounted shipping fees and frequent promotional offers. Silver members can cancel orders at will or have our agents act as personal shoppers for them. Gold members get unlimited refunds and priority in dispute resolution in regard to transactions. All higher tiers have all the benefits of the lower tiers. [speaker002:] Thank you for all the information. How much is ithe fee for each level? [speaker001:] Premium membership is gained from the amount you purchase. Bronze is $500, Silver is $1000, and Gold is obtained with $2000 worth of purchases and a short survey. All purchases must be made in a calendar year. [speaker002:] Great. Thank you [speaker001:] Any other questions I can answer for you today? [speaker002:] That will be all Thanks Have a great day [speaker001:] Have a great day and hope to see you as a member soon. [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hello, I need to check the status of my refund. [speaker001:] I would be happy to assist. May I have your full name or account ID? [speaker002:] Albert Sanders [speaker001:] Thank you Albert. May I have your username, email address, and order ID? [speaker002:] albertsanders921 albertsanders921@email.com 9334497452 [speaker001:] Thank you. It looks like your refund is still in progress. [speaker002:] Okay, how will I receive the refund? [speaker001:] Lets set up a payment method. We can do online, phone or chat. [speaker002:] let's do it via chat. I would like it as a credit on my account. [speaker001:] We can set it up that way. Is there anything else I can help you with today? [speaker002:] That's it! [speaker001:] Thank you for contacting AcmeCorp, you have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi there, so I ordered something and my wife decided they didn't want it. Would we be able to remove that from the order? [speaker001:] Let me see if I can help you with that. Can I have your full name? [speaker002:] Sure thing it's David Williams [speaker001:] And you're looking to remove an item from an existing order correct? [speaker002:] Yes please [speaker001:] Okay, can I have the shipping status of your order? [speaker002:] Hmm let me grab it for you Says it's out for delivery [speaker001:] Well if that's the case can I have your membership status? [speaker002:] I don't think I have as I check out via Guest Oh bother this might be harder than I originally thought, I was hoping to get this message out before it even left your building. [speaker001:] Just to triple check, are you trying to remove something that you mistakenly ordered, or change the order? [speaker002:] Change the order [speaker001:] Ahh there we go. [speaker002:] My wife ordered it but now she doesn't want one of the items. Sorry if I misspoke somewhere [speaker001:] Can I have your username, email, and order ID? [speaker002:] Yes you may [speaker001:] No you're good! [speaker002:] Acount ID is 5PDCHQFZQQ, and I didn't have an email for the account sadly. But the order ID is 7553766948 This' ll teach me to never purchase something without making an account [speaker001:] Yeah as you're a guest you'll have to do the refund once it gets to you, sorry about that. [speaker002:] That's alright. I figured as much once I saw it was out for delivery [speaker001:] Is there anything else I can do for you today? [speaker002:] I think that's it. Guess I'll just message back once it gets here Thank you though [speaker001:] Well then have a nice day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hello there. I'm hoping you can help me. I have the premium subscription and I want to check on the status of it please [speaker001:] Ok I would happy to help. Do you want to make sure it is still active? [speaker002:] Yes, and see if I owe any balance [speaker001:] May I have your full name and account id please? [speaker002:] I'm Joyce Wu Account ID: GWPHXMEFXT [speaker001:] Thank you Joyce and may I have your order id please? [speaker002:] Order ID is 7514658848 [speaker001:] Thank you. I am showing that your status is active and that there is no balance due today. Is there anything else I may help with? [speaker002:] Oh that is great! I wanted to make sure I didn't loose it that's all today, thank you! [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello. How may I help you today? [speaker002:] Hi there, I was hoping to upgrade the delivery of one of my recent purchases to overnight delivery because I now need it quite urgently [speaker001:] Sure let me take a look into this. May I have your name please? [speaker002:] Of course. So rude of me not to introduce myself I'm Albert Sanders [speaker001:] Can I have your account ID and Order ID? [speaker002:] My account ID is 6X3VGLQF7E and the order ID is 5056137774 [speaker001:] What is the shipping status on this Albert? [speaker002:] It appears to be out for delivery [speaker001:] Oh well then thats great. YOu should get it today then. [speaker002:] Really? Without upgrading the delivery? [speaker001:] If its out for delivery then there is no fast upgrade. Its out for delivery to you. [speaker002:] So is there any guarantee that it will arrive today, or is that something you are assuming [speaker001:] There is no guarantee. THis would be on the delivery service if something happens. The package is out for delivery. [speaker002:] I see.. [speaker001:] Out for delivery means that is literally the last step in the delivery process before it is in your hands. You will get it today. Anything else I can help you with? [speaker002:] Ok thanks no that was all i needed [speaker001:] Great. Have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I am enjoying my Gold membership status and I hate the thought of not having it avaialble to me. Can you tell me what I need to do to keep the subscription. [speaker001:] Okay, let me look that up for you. You'd just like to know what it takes to be qualified for gold? [speaker002:] are the requirements the same if i'm already a member? [speaker001:] Yes. For Gold membership you need to spend over $2000 in the previous year [speaker002:] okay. is there any other balance that I need to pay to activate the subscription? [speaker001:] And that lasts until the next full calendar year after you apply. Oh are you looking into your subscription? That's different than the GoldSilverBronze membership. [speaker002:] oops sorry!!! I used the wrong verbiage. yes it's the subscription. [speaker001:] Okay, what do you want to know about that? If it's still active, how much you owe, when your next payment is due? [speaker002:] How much I owe! [speaker001:] Okay can I have your full name please? [speaker002:] Joyce Wu [speaker001:] And your account and order ID's? [speaker002:] Account ID: ANLMBJXME0 Order ID: 5301464694 [speaker001:] Okay, let me pull up your sub. You owe $14 as of today. [speaker002:] Thank you! That answers my question [speaker001:] Would you like to pay it? As you have gone inactive. [speaker002:] Yes. please! [speaker001:] Okay, it's paid and I'm going to send you a link to where you can look this up yourself in the future. [speaker002:] Great. Thank you! [speaker001:] Do you have access to your username? [speaker002:] No I don't [speaker001:] Well it's jwu1 And that's all you need to look these things up. [speaker002:] Awesome! Thanks for your help! [speaker001:] Is there anything else I can do for you? [speaker002:] That will be eall all [speaker001:] Then have a nice day! [speaker001:] Thank you for reaching out to AcmeBrands, how can I help you today? [speaker002:] Hi! I need to check on a package please [speaker001:] Sure, is this related to a package that hasn't yet arrived or something else? [speaker002:] One that hasn't arrived yet [speaker001:] Can you provide me with your full name or account ID please? [speaker002:] Sure, my name is Sanya Afzal [speaker001:] Great, I will also need your username, email address, and order ID. [speaker002:] OK, my user name is sa984976, and my email is sa984976@email.com give me a sec to find the email with the order ID... Ok, order ID is 5747458129 [speaker001:] Thank you and how long would you say you have been waiting on your package to arrive? [speaker002:] 5 days I think [speaker001:] Thank you. Sometimes the packages can be mistakenly marked as delivered, but can still take a couple of days to arrive. [speaker002:] So does your system say my package has already been deleivered? *delivered, sorry [speaker001:] Unfortunately I do not have that visibility. I would suggest to wait a few more days and if it has not yet shown up by then we can look into this further. Is there anything else that I can assist you with today? [speaker002:] Hmm, can you resend the order, I kinda needed those boots for an event Friday... I'm worried they won;t arrive in time... [speaker001:] Unfortunately I am only able to resend orders that have been delayed over 1 week. [speaker002:] Well, I guess I'm stuck then. Thanks for checking [speaker001:] Is there anything else I can help with today? [speaker002:] No, thank you. [speaker001:] Thank you, have a great day! [speaker001:] Hello there I am having trouble accessing my account. I am not sure what my password is [speaker002:] Sorry to hear that, can I have your name? [speaker001:] Joyce Wu [speaker002:] What is your username, Ms. Wu? [speaker001:] i forgot [speaker002:] For security reasons, can I have your zip code and phone number? [speaker001:] 21150 Phone Number: 929-2434 [speaker002:] Thanks, your username is jwu1 [speaker001:] thank you [speaker002:] I don't have access to your password, but I can generate a new one for you. [speaker001:] yes please [speaker002:] Can you please provide your PIN? [speaker001:] i don't have my pin [speaker002:] What is the answer to your security question? [speaker001:] Ahmed [speaker002:] Here is your new password l4j07yqhdlg [speaker001:] thanks [speaker002:] You will want to change it. Is there anything else? [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] I'm just wondering why items are always out of stock? It's pretty ridiculous. [speaker001:] That sounds very frustrating. Let me look into it for you. [speaker002:] I've been trying to order a jacket for 3 months, but it's never in stock! It is very frustrating! [speaker001:] May I get your name, please? [speaker002:] Chloe Zhang [speaker001:] Ms. Zhang, are you talking more about our poor stocking overall or about one particular item? I want to make sure I get the right notice to our team. [speaker002:] Overall. But the jacket is just one of many examples. [speaker001:] Gotcha. Would you like me to write a stern letter to our purchasing team to let them know how you feel? [speaker002:] Yes that would be helpful. [speaker001:] My pleasure. [speaker002:] Will I get some sort of notification that it is being addressed? [speaker001:] I'm going to stay on top of it. [speaker002:] Ok I guess I'll have to be satisfied with thatl [speaker001:] But I can see where you'd be disappointed. Would a promo code make this experience better for you? [speaker002:] Sure [speaker001:] Here you go, please accept this as our apology. EA2L6 [speaker002:] Thank you. [speaker001:] That code is good for 7 days. Is there anything else I can help with today? [speaker002:] That's all [speaker001:] Have a great day and thanks for shopping with Acme! [speaker001:] Hello. how may I help you today? [speaker002:] I have a problem with my bill [speaker001:] I see. May i have your name please? [speaker002:] Joyce Wu [speaker001:] What seems to be the issue? [speaker002:] I signed up for a subscription service and got charged twice for it [speaker001:] Let me look into that for you. [speaker002:] ok [speaker001:] Can I also have your Account ID and Order ID? [speaker002:] 5AK4WHPMVD 2940986576 [speaker001:] Can I have your membership level? [speaker002:] guest [speaker001:] I do see the double charge. I do apologize. How much was the second one for? [speaker002:] It's not showing that [speaker001:] It must be the standard fee for 10 I will refund that now. Is there anything else I can help you with [speaker002:] No, thank you [speaker001:] Great have a nice day. [speaker001:] Hi! How can I help you today? [speaker002:] Yes you can definitely help me today Now I would like to know the price of gift wrapping three items? I am thinking of purchasing three items today [speaker001:] Sure! I can help with that. Give me a moment to full up the information [speaker002:] sure thing thank you [speaker001:] You're Welcome! Gift wrapping is an additional fee of $4.99 per item. [speaker002:] oh all right that was good to know thank you for the help [speaker001:] Did you have any other questions today [speaker002:] that is all thank you [speaker001:] You're Welcome! Have a great day [speaker001:] Hi, how can I help you? [speaker002:] I completed a return over a week ago and have still not received the credit on my billing statement [speaker001:] I'm sorry to hear that. I would be happy to look into this for you. Can I have your full name so that I can pull up your account? [speaker002:] Rodriguez Domingo [speaker001:] Can I also have your username, email address, and order ID? [speaker002:] rodriguezd444 rodriguezd444@email.com 9319495118 [speaker001:] Thank you. Let me check the refund status for you. I just applied the credit to your account and it should show up in the next 2-5 business days. Is there anything else I can help you with? [speaker002:] Thanks for the help, no that was all [speaker001:] You're welcome! Have a great day. [speaker001:] Hello! How can I help you today? [speaker002:] Hi, I recently ordered a pair of jeans from your website I was only charged for one pair but my order confirmation shows two pairs of jeans I want to verify what my order is [speaker001:] I'm sorry to hear that. Give me one second and I'll look into that for you. Can I have your full name or account ID please [speaker002:] My name is Chloe Zhang [speaker001:] Thank you Chloe! Now I need your Account ID and Order number [speaker002:] My account ID is IK690RUZ8G and my order number is 8785825751 [speaker001:] Oh no. It looks like you are correct, and we made an error. Lets fix that for you. [speaker002:] Okay, do you need anything from me [speaker001:] How much were you overcharged? [speaker002:] Oh no, I wasn't overcharged I was charged for the one item I ordered But my order confirmation shows two items I just want to make sure that I'm only receiving the one I ordered [speaker001:] Oh, my mistake. Was it already shipped? [speaker002:] Yes, I think so [speaker001:] You'll have to wait until the item is received and then contact us again. Is there anything else I can help you with today? [speaker002:] So there's no way to verify how many items I'm getting? [speaker001:] No. I can't see that right now, sorry. [speaker002:] Okay then If I receive two my mistake will I need to return the extra? [speaker001:] I'm not sure right now. You will have to contact us again once you receive your order. [speaker002:] Okay [speaker001:] Sorry I couldn't be of more help. Is there anything else I can help you with today? [speaker002:] No, that's all [speaker001:] Have a great day! [speaker001:] Hello how can i help you [speaker002:] when do the local stores close? [speaker001:] let me look for you! [speaker002:] ok [speaker001:] Local store hours can vary, but typically we recommend that stores stay open until 11pm you can always visit us online 24 [speaker002:] ok thank you [speaker001:] Can i help you with anything else? [speaker001:] Why are many of the product out of stock in general? [speaker002:] Hello, thank you for contacting AcmeBrands. Let me take a look into this for you. First can I have your full name or account ID? [speaker001:] Alessandro Phoenix [speaker002:] I am going to submit a report to our purchasing department to let the know they need to be doing a better job. [speaker001:] Thank you. [speaker002:] Is there anything else I can help you with today [speaker001:] no [speaker002:] Thank you, have a wonderful day! [speaker001:] Hello, thank you for contacting AcmeBrand. How can I help today? [speaker002:] Hi! I would like to know more about these shoes I am looking at [speaker001:] I can help with that what your question about the shoes? Are you still there? [speaker002:] I want to know if the shoes are waterproof [speaker001:] Most of our boots are waterproof, but was we have a wide range of boots for sale the best way to confirm is to check the guarantee that i attached when you purchase the boots. Is there anything else I can help you with today? [speaker002:] Thank you! There is nothing else today [speaker001:] Thank you, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, my name is Norman Bouchard, I have a premium subscription with your site I want to keep that subscription active, but I can't seem to figure out how to pay my subscription fee. Can you help with that? [speaker001:] May I have your full name or your account ID? [speaker002:] Yes, account ID is RBLJX7WXQO full name Norman Bouchard [speaker001:] And do you have an order ID? [speaker002:] 7961309604 [speaker001:] Ok, a standard subscription is 99 dollars for a year. Would you like to pay the full amount today? [speaker002:] That sounds good, yes, I'd like to pay it now, if possible [speaker001:] Would you like to use the credit card on your account or enter a new card? [speaker002:] The one on my account would be perfect [speaker001:] Ok, your account is renewed for another year. Is there anything else I can assist you with? [speaker002:] No, that was everything. Thanks for your help [speaker001:] Have a wonderful day. [speaker001:] Hello, how may I help you today? [speaker002:] I see my order is out for delivery but won't arrive until next week. This was supposed to be 2 day delivery. Is there any way to change the delivery? [speaker001:] I can look into that for you. Can I please have your full name, account ID, and order ID? [speaker002:] Crystal Minh, Account # IXAKAPSPX1 Order # 4928529135 [speaker001:] Thank you. Did you receive an email from us about shipping? [speaker002:] Yes and it said it would be delivered next week, on Monday. [speaker001:] Ok, let me look into this for you. Can you please tell me your account ID? [speaker002:] IXAKAPSPX1 [speaker001:] Sorry for the inconvenience, but I will also need your username and email address in order to verify your order. [speaker002:] Why can't you look it up with my account #? [speaker001:] In order to protect your account, I can only access your order information if I have your username and email address. [speaker002:] cminh101@gmail.com and username is crystal999 [speaker001:] Thank you. [speaker002:] your welcom welcome [speaker001:] And you are concerned that the email you received might be wrong? [speaker002:] no, I ordered on Sunday with 2 day delivery and so I should have received my order today or tomorrow, not next Monday [speaker001:] Ok, I can confirm that there was an issue with your shipping. I will try to fix it for you. I've changed your delivery date to tomorrow. [speaker002:] Oh, great, I didn't know you'd be able to do that. Thanks very much and have a good afternoon. [speaker001:] Is there anything else I can help you with today? [speaker002:] No that's it. [speaker001:] Thank you. Have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Are you able to handle refunds? [speaker001:] Yes. [speaker002:] Good, I bought an item by mistake and I'd like a refund for it. [speaker001:] OK. I will check into that. [speaker002:] thanks [speaker001:] May I have your full nae or account ID [speaker002:] David Williams [speaker001:] Ok. I have pulled up your account. I will now need username, email address, and order ID [speaker002:] dw520750 dw520750@email.com 9685689372 [speaker001:] Thanks. I have validated that. [speaker002:] cool [speaker001:] How would you like the refund? [speaker002:] can it go back to my debit card? [speaker001:] Yes. [speaker002:] let's do that then [speaker001:] debit card. I just need your account ID [speaker002:] I don't have that [speaker001:] OK. I will make a note. Anything else? [speaker001:] Hello, how can I help you? [speaker002:] HI I have a general question I was thinking of buying some clothing but was wondering what your refund policy was [speaker001:] We can only issue refunds if an item has not been shipped yet. [speaker002:] so once it's shipping and let's say it doesn't fit me I can't return it? shipped [speaker001:] We also require a confirmed order ID and the customers username and their confirmed e-mail address. Return policies are dependent on membership level. Gold, the highest tier, has unlimited returns. [speaker002:] ok I'm at bronze right now [speaker001:] Bronze members have 90 days to return a purchase. So you have time to try it on! [speaker002:] ok that helps yeah I have to try it on immediately [speaker001:] Is there anything else I can answer for you today? [speaker002:] that's it thanks for clarifying the policy [speaker001:] Have a great day and I hope you enjoy your clothes. [speaker001:] Hi, thanks for contacting AcmeBrands. How can I help you? [speaker002:] Hi, I wanted to know my shipping status on my order because I never got it. I've been waiting 5 days My name is Crystal Minh and the order ID is 7705893036 [speaker001:] Sorry to hear that, I'll be happy to check on that for you. One moment. Can I get your username and Email Address please? [speaker002:] Username: crystalm506 Email Address: crystalm506@email.com [speaker001:] Thanks. So you said you've been waiting 5 days? [speaker002:] Yeah I really need my stuff asap [speaker001:] Ok, sometimes the package can take up to 7 days to arrive, so if it still hasn't arrived in the next two days, you can contact us again and we can see about resending it. Is there anything else I can help you out with today? [speaker002:] Ugh, it's taking so long. No, that's all I needed today [speaker001:] We do apologize for the inconvenience. Have a great day! [speaker001:] Hi. How can I help you? [speaker002:] hello, i would like to check the status of my order i ordered 1 item, but my email confirmation says that i ordered 2 items [speaker001:] The email has 2 of the same item or 2 different items? [speaker002:] the same item [speaker001:] Ok Can you tell me your name, your account ID, and the order ID from this order? [speaker002:] Account ID: IILCMVN365 Order ID: 2043069369 the name is Joseph Banter [speaker001:] It was a company mistake. Has this order shipped yet? [speaker002:] I have the order already [speaker001:] Ok, how much did the extra item cost? [speaker002:] 74.00 dollars [speaker001:] Ok, it has been refunded [speaker002:] thank you very much! [speaker001:] Of course [speaker002:] i am glad that is all settled [speaker001:] Is there anything else I can do for you today? [speaker002:] no thank you have a nice day! [speaker001:] You too [speaker001:] I would like to know more about a pair of jeans that seem to be unavailable online. [speaker002:] Hi, thanks for contacting AcmeBrands, how can I help you? [speaker001:] It says the item is out of stock, and I would like to get it shipped as soon as possible. Can you find out when they will be back in stock? [speaker002:] OK, can I have your name or account ID? [speaker001:] My name is Sanya Afzal the order ID is 0015235663. The item is men's Michael Kors jeans. [speaker002:] Thank you, I will create a report and let the purchasing department know to improve service [speaker001:] That would be great. Please have someone let me know when they are back in stock. Have a good day. [speaker002:] You too, thanks for contacting us, bye [speaker001:] Thank you for shopping with AcmeBrands! How may I help you today? [speaker002:] Hi I have a general question. I was thinking of joining but I don't know about the membership levels. How many are they and what do they give you? [speaker001:] Okay, please wait for a moment while I pull that information up. There are three different levels. I'll give the information for each one in a separate message. [speaker002:] ok thanks [speaker001:] The lowest membership level is Bronze. Bronze members have lower shipping fees and are given promo codes. The next level up is Silver. Silver members get everything Bronze members do, but can also have agents make purchases for them and are able to cancel orders anytime they want. The top level is Gold. Gold members have unlimited refunds and will always receive the benefit of the doubt in transactions, which means you don't have to wait as long for an agent to research your issue. [speaker002:] ok great, and how much are each? [speaker001:] All three levels are invited to the holiday extravangaza each year, which includes an open bar and free flights from anywhere in the United States. You don't pay for these memberships, they are given to you depending on how much you shop with us. [speaker002:] I see. And how much do I need to spend for each level? [speaker001:] For Bronze, it's $500 over the past year. Silver, $1000, and Gold, $2000 plus a brief survey. Is there anything else you need? [speaker002:] that's it. thanks for being so patient [speaker001:] You're very welcome! Have a nice day. [speaker001:] Hi, what can I do for you? [speaker002:] I want to check on the status of my subscription. When is the annual fee due? [speaker001:] Can I have your name, account ID and order ID? [speaker002:] Account ID: IZR94UZWZ0 Order ID: 0520215368 [speaker001:] and your name? [speaker002:] David Williams [speaker001:] Your fee is due today. [speaker002:] Can I pay it today? [speaker001:] Yes, do you want me to charge the account on file? [speaker002:] Yes, thank you. [speaker001:] Is there anything else I can do for you? [speaker002:] That is all! Thank you for your help. [speaker001:] Okay, have a nice day [speaker001:] hi [speaker002:] hello how can i help you [speaker001:] I want to check on order status because the cost of shipping was too high [speaker002:] oh let me check what is your name [speaker001:] Name: Albert Sanders [speaker002:] WHat is your user name, email address and order id just to verify [speaker001:] Username: asanders851 Email Address: asanders851@email.com Order ID: 4070955637 [speaker002:] What is the shipping status [speaker001:] Order Received [speaker002:] i can cancel the order fo ryou. would that work for you? [speaker001:] I would like to get the cost of shipping waived by getting a refund Sure Maybe the vendor made an error or I'm a valued member [speaker002:] What is your membership level? [speaker001:] Gold [speaker002:] refunded you for shipping do you need anything else [speaker001:] Hi, how can I help you? [speaker002:] Hello! I have a premium subscription shopping service. I'm very happy with it. I've been really busy and might have forgotten to update my credit card. [speaker001:] May I have your full name and account ID? [speaker002:] could you check to see if my subscription is still active? sure, Alessandro Phoenix LTSCGRXPKQ [speaker001:] It is not, you can renew with a $14 payment within the next three days. I need to verify your identiy. Can you provide me some additional information? [speaker002:] sure [speaker001:] Such as zip code, phone #, username, e-mail address, PIN, or a previous order ID. I need three pieces please to verify you. [speaker002:] Zipcode is 71736 112-6184 order id 7410762782 [speaker001:] Thank you. [speaker002:] Thank you! [speaker001:] Ok, your account is updated with the most recent information. Is there anything else I can do for you today? [speaker002:] no that's it! [speaker001:] Have a great day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi, name's Chloe Zhang. I just received an order from you, but it's the wrong size, so I need to make a return [speaker001:] Sure. Let me help you with that. Could I have your full name or account id? [speaker002:] Full name is just Chloe Zhang, no middle name [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] czhang85 czhang85@email.com 3931939226 [speaker001:] Thank you Could I have your membership level? [speaker002:] Silver [speaker001:] Has the item being purchased within the last 6 months? [speaker002:] Yes, it was on December 29th [speaker001:] And if so do you have the receipt or is in its original packaging? [speaker002:] and it is in its original packagin [speaker001:] Ok Could I have your address to create a shipping label for your return? [speaker002:] 0272 Circle Drive La Fayette, WA 8318 [speaker001:] Thank you [speaker002:] Yes, my zip really does only have four digits, and the number begins with a 0 [I live in a van, down by, the river] [speaker001:] And how would you like to return it, by mail, in store, or drop off center? weird [speaker002:] I could drop it off at the store, that seems easiest [speaker001:] Of. You should be receiving the shipping label by email and you just need to drop it off at the center when you can. Can I help you with anything else? [speaker002:] No, that was everything, thank you [speaker001:] Have a good day. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi, I'm supposed to be getting a refund but I'm trying to place and order and want to know how much I will need to come up with for the total. [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Albert Sanders [speaker001:] Thank you, Albert. To confirm, were you wanting to add another item to your existing refund? [speaker002:] No, I'm just trying to get the status of my existing Refund. [speaker001:] Absolutely! To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] Username: as595219 as595219@email.com, e mail Order ID: 8521163286 [speaker001:] Perfect, thank you Albert. It looks like your existing refund is currently in progress, and it was initiated by online chat. So it's on the way, but it has not completed yet. [speaker002:] Ok, I'll think about what to do on my order, I appreciate the detail. That's all I need now. [speaker001:] I'm glad I could help! Is there anything more I may help you with today? [speaker002:] Nothing now. Thanks though. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, how can I help you? [speaker002:] Hi! I need to check my order. I ordered one item but when I received my email confirmation it had two on it [speaker001:] Ok, I can help with that So your email shows an extra item that you didn't order, correct? [speaker002:] Yes [speaker001:] Ok, can I get your full name or Account ID please? [speaker002:] Crystal Minh 4HUKUWDPHA [speaker001:] I'm going to verify your identity, can I get your Order ID please? [speaker002:] Order ID: 8212625168 [speaker001:] Let me check our system if an extra item was ordered [speaker002:] ok thank you [speaker001:] There was a mistake made on our end. Can you tell me the Shipping Status? [speaker002:] Out for Delivery [speaker001:] Ok, since the item already went out for delivery you will have to wait until it arrives and then contact us again and Make A Return. It shows the problem in our system so the return process will be simple [speaker002:] Ok thank you. I will contact you when I recieve it [speaker001:] Thank you! Sorry for the inconvenience. Have a great day [speaker002:] You too [speaker001:] Good Bye [speaker001:] where is my stuff? [speaker002:] Hello, I'd be glad to help. Can you please let?me know what stuff [speaker001:] Order id: 6539313881 Product shirt [speaker002:] Thanks, can I please have your name and account number? [speaker001:] Joyce Wu DIQPYACR8D [speaker002:] Thanks, how long have you been waiting for your order? [speaker001:] 5 days [speaker002:] Can I have your user name and email address? [speaker001:] Username: joycewu0 Email Address: joycewu0@email.com [speaker002:] It seems shipping was delayed, I do apologize but I can have it shipped out over night for you. Is there anything else I can help you with? [speaker001:] Hello, how can I help you today? [speaker002:] I am hoping to pay my subscription fee to keep it active. [speaker001:] I can help you with that. Can I get your full name or Account ID? [speaker002:] Yes, Alessandro Phoenix ZTFBZHNKCL [speaker001:] Thanks Alessandro. I pulled up your account and have to verify it. Can I get your Order ID? [speaker002:] 5462648335 [speaker001:] Great. The fee is $99year. How much of this did you want to pay? [speaker002:] I'll pay all of it. [speaker001:] Do you have a credit card you want to put this on? [speaker002:] Yes [speaker001:] I can take the number down or put it on the card on file. [speaker002:] You can use the one on file. [speaker001:] Perfect, let me take care of that for you. Alright, I have charged your credit card on file $99 for your yearly subscription fee so it will remain active. Did you need help with anything else today? [speaker002:] No, that's all I needed right now. Thanks1 [speaker001:] Have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] An item I want to buy is much cheaper yesterday when I checked. [speaker001:] I'm sorry to hear that. May I have your full name to pull up your account? [speaker002:] Name: Crystal Minh [speaker001:] May I also have your account ID and order ID? [speaker002:] Account ID: 9KRGR50FEQ, Order ID: 6792562376 [speaker001:] Thank you. Sometimes prices change due to projections or request of the brand. They can vary day to day. [speaker002:] Is there not anything you can do about the price discrepancy? [speaker001:] I can offer you a promo code to use at check out. It will be just a moment while I generate it. Enter this code when you check out: P068F Is there anything else I can help you with? [speaker002:] No, thanks [speaker001:] Okay. Have a wonderful day! [speaker001:] Hi there, how can I help you today? [speaker002:] hi, i need to ask for an extension on my premium subscription, i need some time to come up with to pay the bill [speaker001:] OKl let me see what I can do. What is your full name please? [speaker002:] sanya afzal [speaker001:] And I need your account ID [speaker002:] WBTXQNKAX9 [speaker001:] Sanya, what level membership do you have? [speaker002:] silver [speaker001:] do you have an Order ID so that I can verify your identity? [speaker002:] yes its 6362435151 [speaker001:] thanks, that's all fine. I am able to extend you for one day. OK? I mean as long as you are not more than 1 day late When is the due date? [speaker002:] 3302020 [speaker001:] That is fine, thank you [speaker002:] thank you [speaker001:] THank you for calling before it was due! that makes all the difference. Is there anything else I can help you with today? [speaker002:] you're welcome and no that is all i need for today [speaker001:] great. thank you for being a member! Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I was curious about the membership levels [speaker001:] Of course. Did you have any particular questions or would just like some general info about them? [speaker002:] just general info about the system [speaker001:] Certainly. Give me one moment. So the three membership levels are Bronze, Silver and Gold. Some benefits of each. All 3 tiers are invited to the annual holiday superparty with open bar and free flights from anywhere in the US. For Bronze members, they save on shipping fees and get promo codes. Silver receive Bronze benefits and can also have agents order for them and can cancel orders at any time. Finally, Gold members get the previous benefits plus unlimited refunds. [speaker002:] well geez thats a bit of information, thanks for all that [speaker001:] We really try to take care of our loyal customers. [speaker002:] I can see that [speaker001:] Were your questions answered, is there anything else I can help you with today? [speaker002:] that was all [speaker001:] Fantastic. You have a wonderful rest of your day! [speaker001:] Hello! Thank you for contacting us today. How can I assist you? [speaker002:] I need to access my account but lost phone for two factor authentication [speaker001:] Oh I'm sorry to hear that. I can help you with that. Can I get your name please? [speaker002:] Albert Sanders [speaker001:] Thanks, Albert. Can I please get your email address. I'll have to send a special code to it. [speaker002:] as279055@email.com [speaker001:] Perfect. I will be sending you a link to reset the two-factor authentication. In that link I will also attach a link about security best practices as well for future use. [speaker002:] thanks [speaker001:] Is there anything else I can help you with? [speaker002:] no [speaker001:] Thank you and have a great day! [speaker001:] How may i assist you? [speaker002:] Hi I wanted to know more information on my order? [speaker001:] sure, what info are you looking for? [speaker002:] But I can't access account, I don't remember my username My username [speaker001:] i see, i can assist in recovering your username today first i need your full name to pull up your account [speaker002:] Norman Bouchard [speaker001:] thank you! I will also need 2 of 3 of the following to verify: zip code, email, phone # [speaker002:] 6693 Circle Drive Newark, NY 68022 835-0608 Hopefully that's good [speaker001:] thank you! [speaker002:] ,😁 [speaker001:] your username is nbouchard1 is there anything else i can assist with? [speaker002:] Perfect. Thank you No I can look up the stuff I needed to look up [speaker001:] have a good one [speaker001:] Hello, how may I help you? [speaker002:] Hi, I would like to know more about a Calvin Klein shirt I am interested in buying [speaker001:] Sure, what would you like to know? [speaker002:] Does this shirt shrink after washing? [speaker001:] Washing it in hot water or drying with hot air will shrink the fabric. You should wash in cold water to avoid shrinkage. [speaker002:] Oh, that makes sense. Thanks for the insight [speaker001:] No problem, is there anything else you need to know? [speaker002:] That is all. Thanks! [speaker001:] You're welcome, have a nice day. [speaker001:] Hello, how may I help you? [speaker002:] Hi, I was charged for an order that I never placed [speaker001:] Okay, can I have your full name, please? [speaker002:] Chloe Zhang [speaker001:] I'll also need your account and order ID, Chloe. [speaker002:] 4513183386 I don't know my account id [speaker001:] Okay, I'll need your Username and Email, then. Are you there? [speaker001:] hi [speaker002:] Hello, how may I help you? [speaker001:] Would like to know the status of my item [speaker002:] Sure, what were you wondering about it? [speaker001:] I'm yet to receive it [speaker002:] Oh, sorry for this. Could I get your name, please? [speaker001:] it's been 5 days and counting now Sanya Afzal [speaker002:] Thanks, Sanya. I'll also need your Username, Email, and Order ID. [speaker001:] Username: sanyaa16 sanyaa16@email.com Order ID: 6803635368 [speaker002:] Thank you, Sanya. Let me see here. We ask that you wait 7 days from when you placed an order and then contact us again. If you still haven't received the item we can replace it at that time. Is there anything else I can do for you? [speaker001:] I'm not happy about this, just so you know waiting extra days again that's all [speaker002:] Sorry and have a good day. [speaker001:] Hi! How may I help you? [speaker002:] HI, I have been trying to order a shirt for MONTHS but it is ALWAYS out of stock. [speaker001:] May I know what was out of stock, and your full name to verify? [speaker002:] My name is Albert Sanders and it is the Calvin Klein shirt for $49 [speaker001:] I have notified the team to check and restock this item. [speaker002:] Ok, thank you. Can I put it on back order so I get it when it comes in? [speaker001:] You can! May I use the card on file to backorder it? [speaker002:] Yes, please [speaker001:] It has been backordered, anything else today? [speaker002:] That's all for today. Thank you. [speaker001:] Have a good day! [speaker001:] I forgot password. I also don't know my usernam. e* [speaker002:] Okay, I can help you with that. I will need a few pieces of info to verify your identity. What is your full name, email address, and phone number? [speaker001:] Alessandro Phoenix 867-9621 zip code is 31235 [speaker002:] Okay, your username is aphoenix1 I cannot retrieve your old password, but I can generate a new one. I just need your PIN or the answer to your security question. [speaker001:] Alexander security answer [speaker002:] 1m2b8szd784 is your new password. [speaker001:] thanks [speaker002:] Is there anything else I can help you with today? [speaker001:] no [speaker002:] You're welcome! Okay, have a great day. [speaker001:] Hi, there! How may I help you? [speaker002:] Hi, I can't figure out why my credit card keeps getting rejected. [speaker001:] Oh no! I can help you with that. Please try entering your credit card information again. [speaker002:] Ok, I'm doing that It still says rejected [speaker001:] Okay, try logging out of your account, then log back in and see if that works. [speaker002:] Ok, 1 sec. Ahh, that seemed to do it. I didn't even think of that. Thanks a lot! [speaker001:] Awesome! Glad to help you. Can I do anything else for you today? [speaker002:] No, that is all I need. [speaker001:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I wanted some infromation about your return policy since I'm thinking about making some purchases. I'm planning on buying a lot of stuff but I might not use it all because of the virus! [speaker001:] Sure, I can tell you about our return policy. Yes, it's good to be safe, our hand sanitizer has been out of stock for months now though. Anyways, about our returns... Our return policy depends on your membership level. Gold members have unlimited returns. Silver can return purchases made within 6 months. Bronze members can return purchases made in the last 90 days. Our guests have a 30 day return window. [speaker002:] Thank you for the information, I think I should get a silver membership. Six months sounds like enough for me. Thanks for the help! [speaker001:] Is there anything else I can help with? [speaker002:] No, that's all. [speaker001:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hello, I only ordered one item but the email confirmation says I ordered two [speaker001:] I would happy to look into this for you. Just to clarify the email stated two items but you only ordered one? [speaker002:] Yes [speaker001:] May have I have your full name or account id? [speaker002:] Joce Wu Joyce [speaker001:] Thanks Joyce, in order to verify may I please have your account id and order Id? [speaker002:] &DJCAEIGTV and 5231067377 7DJCAEIGTV [speaker001:] Thanks Joyce let me look into our system. After checking I can assure you that there is only 1 item and you will not be charged twice. Is there anything else I can help you with? [speaker002:] Ok thank you That is all [speaker001:] Thank you for contacting AcmeCorp, you have a great day. [speaker001:] Hello, this is AcmeBrands customer service. How may I assist you? [speaker002:] hello i'd like to check the status of my order becuase the payment seems to be wrong [speaker001:] Okay, I will need your full name, account ID, and order ID please. [speaker002:] Name: Chloe Zhang Account ID: TIZ5CMEKK6 Order ID: 0880506245 [speaker001:] Do you know the shipping status of the item? [speaker002:] Out for Delivery [speaker001:] Since the order is already out for delivery, you can only change the payment method for new orders. Do you still want to change your current payment method? [speaker002:] does that mean the payment was completed? Can you confirm that it was using paypal? [speaker001:] Yes, the payment was already made. [speaker002:] great thnks [speaker001:] You're welcome. Is there anything else you need help with? [speaker002:] nope. thank you! [speaker001:] Okay, have a nice day. [speaker001:] Hi there, how can I help today? [speaker002:] Hi i need to return something, can you please help? [speaker001:] Of course. Have you already received the item? What is the reason for the return? [speaker002:] it has a stain [speaker001:] Ok, I'm so sorry to hear that. Of course I can help with this. Can I start with your name please? [speaker002:] anya Afzal sorry Sanya Afzal [speaker001:] Great, thanks Sanya. What is your username? [speaker002:] sanyaa96 [speaker001:] Thank you. Can I please have your email and the order ID? [speaker002:] 5353688473 [speaker001:] Ok and your email? [speaker002:] sanyaa96@email.com [speaker001:] Thank you. What method would you prefer for the refund? Gift card, paper check, direct refund, or add value to your account? [speaker002:] Can you do a direct refund to paypal? [speaker001:] Let me check on that. Can I have your membership level please? [speaker002:] Guest [speaker001:] Ok great. What is the purchase date? [speaker002:] 2019-11-18 [speaker001:] Ok I see. Do you have the receipt Ok I see. Do you have the receipt? [speaker002:] no [speaker001:] I'm so sorry-for a return as a guest level member, it would need to be within 30 days of the purchase date. Or you would need the receipt. Since you do not have the receipt, unfortunately it is too late for the return. I apologize. Is there anything else I can help you with? [speaker002:] no that is all thank ou [speaker001:] Great, have a nice day! [speaker001:] hello [speaker002:] How can I help you? [speaker001:] my name is Sanya Afzal and I cannot access my account I forgot my password I really need to access my account please help me out [speaker002:] Sorry to hear and I'd be glad to help. [speaker001:] thanks a lot [speaker002:] Can I please have your username Ms. Afzal? [speaker001:] I also forgot the username I know the security answer though not sure it thats of help. [speaker002:] Can you please verify your zip code, email address and phone number? [speaker001:] yeah zipcode 79979 WA Phone Number: 799-2770 and no mail [speaker002:] Great, your username is safzal1 [speaker001:] ok what about the password? [speaker002:] I can't obtain your password, but I can generate a new one for you. Can I have you pin please? [speaker001:] I have the security answer Ahmed thats the one [speaker002:] Here it is, is there anything else I can help you with? [speaker001:] Hello. how may I help you yoday? [speaker002:] Hi I have a question about my account [speaker001:] Sure [speaker002:] I lost the paper that had my password and i need help loggig in [speaker001:] I can help you recover your password. May i have your name and account ID? [speaker002:] my name is Albert Sanders my ID is alberts5 [speaker001:] Thank you Is alberts5 your username? [speaker002:] yes [speaker001:] We are going to have to reset the password. Do you have your PIN? [speaker002:] no not with me [speaker001:] Do you have the answer to your security question? [speaker002:] Livingston [speaker001:] Thank you. Your new password will be wp82hog3fm8 [speaker002:] ok great thanks so much! [speaker001:] Anything else today? [speaker002:] No thats it [speaker001:] Great have a nice day. [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Yes i would like to check the status of my subscription. I would like to know when the auunal fee is due and pay my fee today if i owe anything annual [speaker001:] Sure thing I'll be glad to help you with that. Could you tell me your full name and account ID please? [speaker002:] Alessandro Phoenix, account id OI8JWPFC7Q [speaker001:] Thank you Alessandro, I was able to pull up your account. Could you also tell me your order ID so I can pull up the subscription status? [speaker002:] 0878363592 [speaker001:] Great, one moment while I Pull up the status. Alright it looks like your bill was due yesterday. The balance is currently $55. [speaker002:] okay i would like to pay that with the card on file [speaker001:] I'll be happy to take care of the bill with you now but for future reference you can follow this link to view and pay your bill. Alright I'll go ahead and set up that payment with the card on file. Alright. I just billed the card on file for $55, was there anything else I could help with today? [speaker002:] that will be all [speaker001:] Thank you for shopping with us. Have a wonderful day! [speaker001:] Hello, how may I help you today? [speaker002:] Yes, I'd like to check on my payment method for my account [speaker001:] Sure, no problem. Can I please have your full name and account ID? [speaker002:] Alessandro Phoenix [speaker001:] What question do you have about your payment method? [speaker002:] It's not showing the right payment method. [speaker001:] I can look into that for you [speaker002:] Okay [speaker001:] Can you tell me your account ID and order ID? [speaker002:] I don't know my account ID My order ID is 5634514615 [speaker001:] Is this regarding the payment method for your existing order? Or do you want to just change the payment method on your account? [speaker002:] Just on the account [speaker001:] Ok, no problem. what is your current payment method? [speaker002:] I think it's debit [speaker001:] Before I can change your payment method, I need to verify your identity. Can you please tell me your zip code and telephone number? [speaker002:] 56502 230-7309 [speaker001:] Thank you. [speaker002:] you're welcome [speaker001:] What is your new payment method? [speaker002:] what are my choices? [speaker001:] credit card, debit card, and paypal [speaker002:] I think I'll do paypal [speaker001:] I've successfully updated your payment method to paypal. Is there anything else I can help you with today? [speaker002:] okay thank you nothing else [speaker001:] Thank you. Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] hiya i ordered some jeans but need to return because they're the wrong size can you help? [speaker001:] Not a problem. I'll do what I can to help with the issue. Could you give me your full name please? [speaker002:] Chloe Zhang [speaker001:] Thank you Chloe. I was able to pull up your account. [speaker002:] thanks [speaker001:] Could you also provide me with your Username Email and Order ID please? [speaker002:] Email Address: cz218789@email.com Username: cz218789 Order ID: 6638274982 [speaker001:] Great I was able to validate the purchase as well. Could you tell me your Membership level as well as the purchase date for the jeans? [speaker002:] Guest Purchase Date: 2019-10-15 [speaker001:] And do you have a receipt? [speaker002:] yes [speaker001:] Great! I'll be able to go ahead and set that return up for you. [speaker002:] thanks [speaker001:] I'll need your mailing address so I can get a shipping label set up for you. Could you provide me with that? [speaker002:] 2219 Lincoln Ave Baltimore, CA 59515 [speaker001:] And how would you like to do the return. By mail, In store, or at a drop off center? [speaker002:] mail please [speaker001:] Great you're all set Chloe, you'll get a shipping label soon. [speaker002:] thank you [speaker001:] Was there anything else I could help you with? [speaker002:] that was it, thanks again [speaker001:] No problem. Thank you for shopping with us. Have a great day! [speaker001:] Hello, how can i help you? [speaker002:] Hi I need to know when I can use this promo code I got [speaker001:] You just want to know when? [speaker002:] Yes [speaker001:] They expire within 7 days of the issue date. They should also have a small date on the bottom that tells you that day. [speaker002:] Oh okay, great [speaker001:] So anytime within 7 days is when you will be able to use it [speaker002:] Yeah I want to buy a new jacket [speaker001:] You can order it now with the promo! Just enter it at check out. Do you need anymore help? [speaker002:] That's it, great. THank you [speaker001:] have a great day [speaker001:] Hello, how may I help you today? [speaker002:] I wanted to report that there seems to be a serious issue speed wise with the website [speaker001:] I am so sorry about the slow speed you are experiencing with our website. Can you please try logging out of your account and logging back in? [speaker002:] It didn't seem to change anything [speaker001:] Can you please try visiting amazon.com and see if it loads slowly too? [speaker002:] that seems to load fine [speaker001:] I apologize for the inconvenience, but can you please try closing all other tabs on your browser and any programs running in the background? [speaker002:] yes that seems to have helped [speaker001:] I am glad that your issue is resolved, and I apologize again for the inconvenience you experienced. I will make sure to write up a report and notify our website team. Is there anything else I can help you with today? [speaker002:] thanks for the help, now i can get back to shopping [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hi there I was looking at a pair of one of your jeans and i'm wondering if you can tell me the leg length for it? I don't seem to see it anywhere on the page [speaker001:] The normal length is 36 inches long on the inseam and 42 long on the out seam. They're longer than usual to allow for tailoring. [speaker002:] Ah okay, that's perfect for me actually cause I'm annoyingly tall [speaker001:] Is there anything else I can help you with? [speaker002:] That's all thank you [speaker001:] Have a good day! [speaker001:] Welcome to our customer service unit [speaker002:] Hello, I would like to find out how I could get my name stitched to an item [speaker001:] Ok Please give me your full name [speaker002:] David Williams [speaker001:] What type of item is this? [speaker002:] a pair of Michael Kors Jeans [speaker001:] okay Let me look for the right information for you. If you are a bronze, silver or gold this option will be free for you without any extra charges Are you there? hey [speaker001:] Hello, how may I help you today? [speaker002:] I need to change the number on account. It is off by one. [speaker001:] I just want to make sure I am understanding what you need. Was something entered wrong? [speaker002:] Yes phone number was off by one digit [speaker001:] Ok, you just want to update your phone number we have on file? [speaker002:] yes [speaker001:] I can help you with that. Can I get your full name or account number? [speaker002:] Joseph Banter [speaker001:] Please give me a minute while your account loads. [speaker002:] is it done? [speaker001:] I just need to verify your account. Can you give me your current phone number? [speaker002:] 992-5571 [speaker001:] I have to verify your account. Can I also get you zip code, email address and Order ID of a previous purchase? [speaker002:] 53666 josephbanter981@email.com 7230755577 [speaker001:] Great, you identity has been verified. Can I get the correct phone number now? [speaker002:] 992-5571 [speaker001:] Your account has been updated with the new number. Is there anything else I can help you with today? [speaker002:] no [speaker001:] Thank you so much, have a great day! [speaker001:] hello, how can i help you today? [speaker002:] I forgot my password now can't access my acc I need to check my order status [speaker001:] i i understand correctly, youd like to recover your account password today? [speaker002:] yes please [speaker001:] can i get your full name please? [speaker002:] Rodriguez Domingo [speaker001:] and your username? [speaker002:] rd222 [speaker001:] one moment please. and i need either your pin number, or answer to secret question [speaker002:] pin is 2322 [speaker001:] your new password is 22ukws3atef is there anything else i can help with [speaker002:] allright that was quick thanks have a great day [speaker001:] you too [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi, i would like to know information about a product [speaker001:] Let me help you with that. [speaker002:] I would like to return an item because it has a stain [speaker001:] Ok Could I have your full name or account id? [speaker002:] Rodriguez Domingo [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] Username: rdomingo602 Order ID: 0598261718 [speaker001:] And your email address? [speaker002:] rdomingo602@email.com [speaker001:] Thank you What is your membership level? [speaker002:] silver [speaker001:] Could you tell if the product was purchased within the last 6 months? [speaker002:] 2019-09-20 [speaker001:] I am sorry, it was bought more than 6 months ago, so I will be unable to process a return. [speaker002:] Okay thank you for your help [speaker001:] Can I help you with anything else? [speaker002:] No that is everything, thank you again [speaker001:] Have a good day. [speaker001:] Good afternoon, how can I help you? [speaker002:] Can you tell me the total price of my purchases? It seems I was charged too much [speaker001:] Does the product already have it in your possession? [speaker002:] Yes, all 3 [speaker001:] ok, could you give me your full name or account ID. please [speaker002:] Joyce Wu YZNPZB8UVY [speaker001:] Would you give me your order ID [speaker002:] 7160946372 [speaker001:] Ok everything in order, let me verify with our system the problem. [speaker002:] Ok [speaker001:] Mr. Joyce Could you tell me your level of membership please [speaker002:] It's gold [speaker001:] Ok, how much does it say the additional amount was on the bill? [speaker002:] 300 [speaker001:] All ready Mr. Joyce [speaker002:] Thanks [speaker001:] Sorry for the inconvenience. Have a nice day! [speaker001:] Do you guys have size 9 of boots? [speaker002:] Let me check for you. Well we should, but if it's listed as empty on the website boots tend to be refilled at the end of the month. [speaker001:] ok [speaker002:] Is there anything else I can do for you? [speaker001:] no [speaker002:] Then have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] I have lost my phone and cant get my account authentication code. [speaker001:] Okay, I'll help you reset it. Can I have your full name and email address? [speaker002:] Joyce Wu jw510619@email.com [speaker001:] I'm sending you a link with the reset code as well as some security practices you should follow. [speaker002:] Oh wonderful. Thanks [speaker001:] You're welcome. Is there anything else you need help with? [speaker002:] that'all for now [speaker001:] Okay, have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi [speaker001:] Hello [speaker002:] I want to check the status of my account because i believe i may have some missing credits worth $40 [speaker001:] How can I help you today? Oh no, I would happy to look into this for you. [speaker002:] The credits came from a one time deal with a previous purchase [speaker001:] May I have your full name or account id? [speaker002:] Joyce Wu I dont know my account ID can you help me pull that up [speaker001:] Thats ok Joyce, I have your account pulled up. I do apologize about the credits. You stated from a previous purchase correct. Let me check our system. [speaker002:] okay thanks [speaker001:] I sincerely apologize, our system confirmed you are missing 40 worth of credit. Here is your code for your credit: MBXQ9 It is 40 dollars. Is there anything else I may help with today? Well if there is nothing else. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker002:] Thanks That will be all [speaker001:] Your welcome. Thank you. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi! I want to take a look at my account but I just lost my phone yesterday. So I can't do the authentication. Can you help me? [speaker001:] Oh no! Yes I can help you with that. Can I get your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez. Can I get your email address as well as I'll need to send you a special reset code. [speaker002:] rodriguezdomingo278@email.com [speaker001:] Perfect. Thank you! I will send that reset code to you. I am also going to send a link that gives you more information on security best practicies. Is there anything else that I can help with today? [speaker002:] That's good. That will be it [speaker001:] Thank you and have a great day! [speaker001:] Good afternoon and thank you for contacting AcmeBrands! How can I help you today? [speaker002:] hey there I need some help switching how I pay because I am not seeing it properly. Can I do that? [speaker001:] Yes, I can help you with that, but first can I have your name? [speaker002:] sure its Albert Sanders [speaker001:] Will be adding a new method of payment to your account, Albert? [speaker002:] Its a new account hopefully its in there yes I do need to switch it to a different method [speaker001:] Yes, I was able to pull it up. Is the payment method on your account now a credit card, debit card or paypal? [speaker002:] right now its debit card but that's not what I want to use [speaker001:] That's fine, you can use any of those for future payments. Before I make any changes to your account, I'll need to verify some information. Could you give me your zip code, email address and phone number please? [speaker002:] ok no problem zip is 71100 email is albertsanders698@email.com and phone 6763702858 i need to switch it to my new credit card since its a business expense is that gonna work? [speaker001:] Okay, I understand. I'll switch your default method of payment over to your credit card for you. [speaker002:] alright yes that will work well as a default [speaker001:] I've updated your account to charge your credit card for all future purchases. Is there anything else I can help you with? [speaker002:] will that order show up on both cards? I am a bit concerned about that I dont want to get charged twice [speaker001:] Any new orders will be applied to the credit card. If you just placed an order, it will go to the other card. You will not be charged twice. [speaker002:] ok thats a relief thank you! [speaker001:] You're welcome. Is there something else I can help you with today? [speaker002:] nope you got it all thank you tho [speaker001:] Great! I hope you have a great day. [speaker001:] Hello! How can I help you today? [speaker002:] hi i made a mistake on an order and i would like to cancel the shipment [speaker001:] Sure give me one second and I can help you with that Can I have your full name or account ID please [speaker002:] ok my name is norman bouchard and my account id is KFCXAB2RYP [speaker001:] Perfect. Thank you! Now can I please have your user name, email address and order number please [speaker002:] nb844717 nb844717@email.com order # 8915508938 [speaker001:] Thank you. And you want to cancel your order, correct? [speaker002:] yes [speaker001:] Ok, you're all set. Your order has been canceled. Is there anything else I can help you with today? [speaker002:] that is all thank you for your help [speaker001:] You're welcome. I hope you have a great day! [speaker001:] Hi. How can I help you? [speaker002:] I want to return an item because the product had a stain [speaker001:] Ok Can you tell me your name, your username, your email address, and the order ID from this item? [speaker002:] Name: Alessandro Phoenix, Email Address: alessandrophoenix005@email.com, Order ID: 5358694230 [speaker001:] Can you tell me your username? [speaker002:] Username: alessandrophoenix005 [speaker001:] What is your membership level? [speaker002:] Silver [speaker001:] What's the purchase date for the item? [speaker002:] 2020-01-07 [speaker001:] Ok, you can return the item Can you tell me your address for the shipping label? [speaker002:] 5500 Lincoln Ave Newark, MI 23928 [speaker001:] Would you like to return by mail, in a store, or at a drop-off center? [speaker002:] by mail [speaker001:] Ok, the return is processing. You can print the shipping label and send the item by mail. [speaker002:] Okay [speaker001:] Is there anything else I can do for you today? [speaker002:] No [speaker001:] Ok, I'll end this chat now [speaker001:] Hello! How may I Help you? [speaker002:] I wanted to see if I can still change the shipping address on an order Its currently listed as in transit but I will be out of town [speaker001:] Okay May I have your full name or account ID please? [speaker002:] Norman Bouchard nb050345 [speaker001:] Thank you! And you said your item is in trasnit? transit? May I have your username, email address, and order number please? [speaker002:] yes it is 9113589472 is the order number [speaker001:] Your username and email? [speaker002:] Norman Bouchard nb050345 you had already asked for them so I had assumed you would just reuse it [speaker001:] That is your name and account ID I need your username and email [speaker002:] nb050345@email.com nb050345 [speaker001:] Okay. That's not a valid username. DO you not know your username? [speaker002:] that is my username [speaker001:] You would like to change your address correct? [speaker002:] yeah to 0288 1st Ave Baltimore, NY 74836 [speaker001:] Okay! Your package has the updated address listed. Will you need anything else [speaker001:] Hello, how may I help you today? [speaker002:] Hello, my name is Norman Bouchard and I saw my subscription was cancelled. I would like to make a purchase. Can you help with this? [speaker001:] Are you trying to add an item to your current order? [speaker002:] I just want to know what happened for my subscription to be cancelled. [speaker001:] May I ask how you found out about the subscription being cancelled? [speaker002:] I received an email. [speaker001:] Okay, let me pull up your account here. Okay I have your account now let me just look at the subscription. Your subscription is actually still active, Norman. The email you received was most likely a scam mail and not from AcmeCorp. Could you check your account to see if you still have subscription benefits? [speaker002:] okay, thanks! It looks like you are correct. [speaker001:] Oh great, is there anything else I can do for you? [speaker002:] that's it! [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I ordered the wrong Item. Please cancel it. [speaker001:] Happy to help, may I have your full name please? [speaker002:] My name is David Williams [speaker001:] thanks David. To verify your identity, I also need your account id and order id please. [speaker002:] Account ID is G638OBXINH, order ID is 0067721876 [speaker001:] thanks. Your identity is verified. What is the shipping status? [speaker002:] In transit [speaker001:] Since the item is in transit, I need to know your membership level to check for benefits. What is your membership level? [speaker002:] guest [speaker001:] Okay, you need to wait until the item arrives and call back to customer support to start the return process. [speaker002:] okay [speaker001:] Great, is there anything else that I can help you with? [speaker002:] Nothing else [speaker001:] Have a nice day! [speaker001:] Hello I want to know when a promocode can be used [speaker002:] Hi! How can I help you today? [speaker001:] I want to buy some clothes for the summer [speaker002:] okay, I can look that up for you. Can I get your full name? [speaker001:] Joseph Banter [speaker002:] And you have a promo code that you'd like to use? [speaker001:] Not right now, I just want to know in general when they expire [speaker002:] got it. promo codes expire 7 days after they are issued. The expiration date is printed on the bottom of the code. Does that answer your question? [speaker001:] Ahh okay, I didn't see that before. Thank you. Yes that is all I need today [speaker002:] Great, thanks for shopping with us. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] what is the price of overnight shipping? [speaker001:] Let me look in to that for you. Can I please get your full name or account number? [speaker002:] Joyce Wu [speaker001:] Thank you Joyce. Do you know your membership level as this could affect the cost of shipping items. [speaker002:] guest [speaker001:] Thank you Joyce. Let me just pull that information up for you. The cost of overnight shipping is based on weight. For U.S. customers, if the item is 5 pounds or less it is $39.99. 10 pounds or less is $54.99 and $69.99 for all other items. This is $10 higher for customers based in Hawaii and Alaska. [speaker002:] thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] no [speaker001:] Thanks, you have a great day! [speaker001:] Hello, how can i help you today [speaker002:] I need to verify an order [speaker001:] Okay sure, could i get your full name username account ID and email [speaker002:] I ordered the following items and my email says that I ordered something different Product: Jacket Brand: Guess Amount: $84 Product: Boots Brand: Calvin Klein Amount: $99 Joseph Banter josephb1@email.com josephb1 [speaker001:] Okay, it looks like there was an error. What is the shipping status on your order [speaker002:] delivered [speaker001:] Okay since it is already delivered you are going to have to wait until you get the item and then start the return process. [speaker002:] OK, so the items that I ordered were not shipped? [speaker001:] It does not look like it no. Our system must have mixed your order up with someone else i am sorry about that. [speaker002:] Ok, I will have to reorder the items and contact you when these arrive so i can return them Thank You [speaker001:] No problem, once again sorry about the issue and have a good day [speaker001:] I wanna check the status of my account [speaker002:] Hello how can I help you today? [speaker001:] I ask cause I wanna know about international shipping [speaker002:] Oh to clarify you just want to see if international shipping is included with your account? [speaker001:] yes [speaker002:] Sure thing, can I start with your full name or account id to pull up the account? [speaker001:] Name: Albert Sanders [speaker002:] Yes, International shipping does appear to be included with your account. [speaker001:] thanks [speaker002:] Should you have any further questions about your subscription I am going to send you a link to the FAQ page that may prove helpful for you. [speaker001:] thanks [speaker002:] Was there anything else you needed help with today? [speaker001:] no [speaker002:] Enjoy the rest of your day. [speaker001:] Hi, how may I help you? [speaker002:] I would like to find out when the annual fee is due on my subscription. I don't want it to expire. [speaker001:] Sure! Just need your full name, account and order ID. [speaker002:] Chloe Zhang WB3GAQXVT8 9385428346 [speaker001:] It is active, and due today. But it is due for zero dollars. Which means this subscription billing period must be for free. [speaker002:] Oh that's great [speaker001:] Anything else today? [speaker002:] No, thank you [speaker001:] Have a good one! [speaker001:] Hi. How can I help you? [speaker002:] I want to buy an item that I was looking at yesterday, but the price is much higher today. [speaker001:] Ok you tell me your name, your account ID, and an order ID? [speaker002:] Crystal Minh 9680340468 5CMSSYM0HZ [speaker001:] The prices move up and down a lot because of the algorithm [speaker002:] Well I would like to get this at yesterday's price [speaker001:] I don't set prices, they are changed automatically by the system [speaker002:] Well is there someone that can do something about this? [speaker001:] Here is a promo code for 20% off your next order BJR0S [speaker002:] Great. Thanks. [speaker001:] Is there anything else I can do for you today? [speaker002:] No, that's all [speaker001:] Ok, I'll end this chat now [speaker001:] Hi! How can I help you today? [speaker002:] Hi! I want to know the status of my refund I want to add another item to my previous refund [speaker001:] Okay, can you tell me your full name and account ID? [speaker002:] Crystal Minh [speaker001:] Okay, I need your username, email address, and order ID, please. [speaker002:] crystalminh549 crystalminh549@email.com 9627 Primrose Ave San Lima, MI 36788 [speaker001:] Do you have your order ID? [speaker002:] 5632718322 [speaker001:] Thank you, Crystal! [speaker002:] You're Welcome [speaker001:] Your refund status is "not started". What item would you like to add to this return? [speaker002:] Great! The Calvin Klein Jacket for $64 [speaker001:] Okay, perfect. Thanks for that info. And what is the reason for your return? [speaker002:] I just do not like it [speaker001:] Okay, no problem. And what was the previous refund amount? [speaker002:] 100 [speaker001:] Okay, I have added to your refund. Anything else I can help with? [speaker002:] No thank you [speaker001:] Okay, have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Ugh I'm pretty annoyed right now. Everytime I check the site theres a bunch of stuff out of stock... [speaker001:] I'm so sorry! [speaker002:] Whats the point in trying to buy stuff if its never going to be there?! [speaker001:] I'm sorry about this issue, can I please have your full name or account ID? [speaker002:] Yeah, my name is Rodriguez Domingo [speaker001:] I am writing up a report to the purchasing department right now. [speaker002:] Thank you! [speaker001:] Is there anything else I can do for you today? [speaker002:] I suppose that will have to do. I'll check back in over the next few days [speaker001:] Again, my sincere apologies about this issue. [speaker002:] Thanks for being so nice about it. I know I was a little bit rude I'm sorry! [speaker001:] Do not worry! I understand. Thank you for contacting AcmeCorp and have a good day! [speaker002:] you too! [speaker001:] I appreciate it! [speaker001:] Thanks for contacting AcmeBrands! What do you need help with this morning? [speaker002:] Hi, my name is Joyce Wu I have been a loyal customer for awhile, but today I just got charged twice for my bill What is going on here? [speaker001:] Hi Joyce, my name is Carol Jensen I'm sorry to hear that! Let's see what I can do to help with your bill. I will need to start by verifying your identity What is your account ID and an Order ID? [speaker002:] HJREJQ5E9D Order ID: 9680836255 [speaker001:] Rejoice, those all worked! [speaker002:] I see what you did there [speaker001:] Ok, now as a long time member, I'm assuming you have a higher member level? [speaker002:] Yup, I'm a Bronze member Been using the benefits for many years now [speaker001:] OK, let me see what the system has to say. I am so sorry, but it does not seem like you are able to get a refund [speaker002:] What do you mean?! [speaker001:] Well, according to my records, you were only charged once So no further action is required [speaker002:] Well, according to my records, that just isn't true! [speaker001:] Are you looking at a billing statement or a bank account? [speaker002:] I'm looking at the billing statement online [speaker001:] Perhaps you could log out and log back in? Something might just be wrong with the page Our end only shows a single charge [speaker002:] Hmm, I'll give that a shot [speaker001:] Hello, are you still there? This chat will end due to inactivity [speaker002:] Oh, yea it worked so I moved onto other chores [speaker001:] Ok, do you need anything else from me today? Sounds like you left again, but the bill was resolved. Have a nice day! [speaker001:] Hi! Thanks for contacting Acme. How may I help you today? [speaker002:] Hi I have a question about an order I just placed [speaker001:] I'd be happy to help you with that. [speaker002:] I placed the order but I just realized I had already ordered it last month. I'd like to cancel it and get a refund [speaker001:] Sure, let me look into that for you. May I get your full name? [speaker002:] Norman Bouchard [speaker001:] Just one moment, Mr. Bouchard. I'll also need your Account ID and Order ID, if those are available. [speaker002:] AA8YVINRMD 6267680869 [speaker001:] Thanks. Can you also tell me the shipping status on that order? [speaker002:] I just got the confirmation so I don't think it's shipped yet [speaker001:] Okay, one moment. Do you have a preferred refund method? [speaker002:] if you can credit it back to the credit card that would be great [speaker001:] No problem. And what was the value of the item that you'd like refunded? [speaker002:] $54 [speaker001:] Let me put that into our system for you. [speaker002:] ok thanks [speaker001:] You are all set now. I've credited a $54 refund to your credit card. [speaker002:] ok great appreciate it [speaker001:] Is there anything else that I can do to help today? [speaker002:] no [speaker001:] Have a great day and thanks for shopping Acme. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I am curious how long does the premium membership last? [speaker001:] Of course, let see what we can find out for you. So generally, every membership lasts for the remainder of the calendar year that you receive it. It is calculated on the beginning of every month. So as an example, lets say you spent 601 on June 15th, then you will become a bronze member on July 1st. And that will last until New Year's Eve the following year! Does that answer your question? Is there anything else I can help you with today? [speaker002:] That does answer me question. Thank you for all the information. [speaker001:] Of course, you have a wonderful rest of your day! [speaker001:] Hello, how can I assist you today? [speaker002:] Hi there, I would like to check the status of my order. There seems to be an additional charge added and there is no explaination for it. [speaker001:] What's your full name? [speaker002:] Alessandro Phoenix [speaker001:] Can I have your account and order IDs as well? [speaker002:] Account ID: F6BLXKQVDK Order ID: 3900929880 [speaker001:] Thanks for that information, I've located your account with us. It looks like the charge is supposed to be there. What's your membership level Alessandro? [speaker002:] Guest [speaker001:] Got it, thanks. [speaker002:] I should only have a charge for $49 for the order. My credit card is showing an extra $40. [speaker001:] I think the charge is probably related to an issue we have been having with our supplier, and we've unfortunately had to apply an extra fee to all current orders. I won't be able to remove it, sorry about that. [speaker002:] You shouldn't add charges to existing orders, just future orders. I would not have purchased the shirt otherwise. [speaker001:] I understand your frustration. Is there anything else I can help you with? [speaker002:] I would like to refund the entire order, since its still in the order recieved status. [speaker001:] I will need your username, email, and order ID please. [speaker002:] aphoenix apoenix@email.com Order ID: 3900929880 [speaker001:] I was able to locate your order. The available options for a refund are a gift card, paper check, refund credit card, or adding the value to your account. Which of those do you prefer? [speaker002:] Credit card would be great [speaker001:] Okay, I will just apply the refund to the card on file. [speaker002:] Thank you [speaker001:] You're welcome. Based on what you mentioned earlier, is the amount you were charged $89? [speaker002:] Yes [speaker001:] I've refunded your credit card $89. I apologize for the inconvenience. Is there anything else I can help you with today? [speaker002:] That is everything, thank you. [speaker001:] Awesome, have a great day! [speaker001:] Thanks for contacting AcmeBrands! How can I help you? [speaker002:] Hi I have a question about an order I made [speaker001:] Sure, can I have your name so I can pull up your account, please? [speaker002:] Norman Bouchard [speaker001:] Thanks, Norman. What would you like to know? [speaker002:] I bought these boots for my daughter's birthday but they're too small and I need to order the next size up. Can I return these? [speaker001:] I'll need to validate your purchase. Can you please provide your account ID and order ID? [speaker002:] order id is 8524196120 account is under normanb4 [speaker001:] I need the account ID number, not the user name. It should be a letternumber combination. [speaker002:] I don't see it here. I'm not sure [speaker001:] It should be listed. I can try to validate with a Zip code instead, if you have that? [speaker002:] 65460 [speaker001:] I apologize, I made a mistake, what I actually need is your email address. Do you have that available? [speaker002:] normanb4@email.com [speaker001:] Thank you. One moment, please. Got it! What is your membership level? [speaker002:] silver [speaker001:] Okay, and when was it purchased? [speaker002:] October 7, 2019 [speaker001:] Okay, I can process that for you now. [speaker002:] great I appreciate it [speaker001:] I'll need to send you a return label. Can you please send me your full shipping address? [speaker002:] 4168 1st Ave Jacksonville, NY 65460 [speaker001:] Got it, thank you. How would you like to return it? By mail, in store, or at a drop-off center? [speaker002:] mail [speaker001:] Got it. You're all set to return the item! Can I help you with anything else today? [speaker002:] that's it thanks again [speaker001:] Okay, have a great day! [speaker001:] Hi how can I help you [speaker002:] Hi. I placed an order that I need to check on please it doesn'[t seem to have the right payment method [speaker001:] OK let me look [speaker002:] what info do you need? [speaker001:] full name, account id and order id please [speaker002:] ok alessandro phoenix i don't actually have the other numbers with me right now. can you check by my address? i'm bronze level my phone is 512-531-9134 9898 2nd ave san mateo, my 51199 my is ny new york [speaker001:] I'm sorry but without the order id I can't look it up [speaker002:] oh... i'm sorry... i'm such a ditz.. my friend wanted me to ask about this jaket.. the calvin klein puffer for $74 do you know how one would go about removing a stain? [speaker001:] just one moment. To remove a wine stain from the jacket, wet a cotton cloth and gently dab it on the stained area. Then, sprinkle some salt on the area and let it sit for five minutes or more, absorbing the excess water. Next, pour some boiled water on the area to fl flush out the stain. Finally, you can launder the jacket with the hottest water setting to completely remove any residual marks. When drying, either line dry the jacket or use a low-heat dryer. [speaker002:] hummm salt and boiling water... never would have come up with that on my own. exactly what we needed to know.. Thanks so much for your help! I'll figure the order stuff out later. Thanks!!! [speaker001:] Have a nice day [speaker001:] Hello, thank you for contacting AcmeBrand, How may I help you? [speaker002:] Hi. My name is Crystal Minh. My Order ID is 3696141036. I'm writing because my payment method on my account is wrong. [speaker001:] I see, lets try to get it changed to the appropriate payment method then. I was able to pull up your account Crystal, thank you. Could you also provide me with your account ID please? [speaker002:] Yes. My account ID is SLSCTPNJ8X. [speaker001:] great I was able to pull up the order. Could you please tell me the shipping status? [speaker002:] Order Received [speaker001:] Great since the order hasn't shipped yet we can go ahead and get the payment method changed. What would you like to change it to? [speaker002:] Credit Card [speaker001:] Alright the payment method has been changed to your credit card that we have on file. Was there anything else I could help with today? [speaker002:] That was all for today. Thank you very much. [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello, what can I do for you today? [speaker002:] my search results are unrelated I am not sure why and want to find out the reason [speaker001:] I'll be happy to help you with that. Can you try logging out of your account and back in, please? [speaker002:] I have tried that [speaker001:] Okay, how about clearing your cookies? That may help. [speaker002:] I have tried that, that seems to work, thanks [speaker001:] Great! Can I help you with anything else? [speaker002:] no thank you, that is all [speaker001:] You're welcome, have a great day! [speaker001:] Hi [speaker002:] Hello! How may I help you today? [speaker001:] I would like to return an item which I brought [speaker002:] Okay, what is the issue with the item? [speaker001:] product has a strain on it [speaker002:] I am very sorry for the issue. Can I have your full name or Account ID please? [speaker001:] Alessandro Phoenix order ID is 5763783903 [speaker002:] Thank you for that. In order to validate your purchase, can you provide your Username, Email Address, and Order ID please? [speaker001:] Username: ap880682 Email Address: ap880682@email.com Order ID: 5763783903 [speaker002:] Perfect, I have validated the purchase. What is your membership level? [speaker001:] Bronze [speaker002:] When did you purchase the item? [speaker001:] 2019-07-29 [speaker002:] Okay, do you have your receipt? [speaker001:] I have a order statement [speaker002:] Is that the receipt that came with the purchase? [speaker001:] yes [speaker002:] Perfect, I have good news, you are eligible to return the item. I will send over a shipping label for you to print out. Can I get your full address please? Are you still there? [speaker001:] my address 3173 Primrose Ave Baltimore, MI 97198 [speaker002:] Would you like to return the item By Mail, In Store, or the Drop Off Center? [speaker001:] by mail [speaker002:] Thank you! I have processed the refund and have sent the shipping label to your email address. Is there anything else I can help you with? [speaker001:] ok thanks. that all, thank you [speaker002:] Have a great day! [speaker001:] Hi, how may I help you? [speaker002:] I'm trying to check on my order but can't get into my account. [speaker001:] I can help with that Why can't you get into your account? [speaker002:] I forgot my username [speaker001:] Ok, I will help you recover your Username [speaker002:] ok [speaker001:] Can I have your full name or Account ID please? [speaker002:] Chloe Zhang [speaker001:] I just need a couple pieces of information Do you have your Zip code and telephone number? [speaker002:] 78358 005-360-6088 [speaker001:] the phone number doesn't match our records I can also use your email if you have it [speaker002:] chloezhang084@email.com [speaker001:] thank you Ok your Username is: czhang1 That should work right now [speaker002:] Yes, I got logged in [speaker001:] great! Can I help with anything else today? [speaker002:] No, thank you [speaker001:] Ok, have a good day [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi [speaker001:] Hello [speaker002:] Every time I search for an item there are 0 results being returned, so I want to find out what's going on because it's frustrating [speaker001:] I am sorry that you are having a difficult time finding what you want. Let me see what I can do to help. Can you log out and then log back in and try your search again? [speaker002:] Okay Let me try that Some minutes pls Hi [speaker001:] Hello [speaker002:] Still got the same issues [speaker001:] Did it work? Ok. Can you try clearing out your cookies Check the settings option on your browser and select more details. [speaker002:] Okay. Let me try that Hello This works. [speaker001:] Hello That is great [speaker002:] Thanks a bunch [speaker001:] Can I help you with anything else? [speaker002:] That will be all [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I'm trying to buy something but my card keeps getting some rejection error. [speaker001:] I'm sorry about that, let me look into this for you. [speaker002:] Okay, great. I need to buy stuff as soon as possible. [speaker001:] Could I get your name please? [speaker002:] Joseph Banter It keeps saying my credit card is invalid for some reason [speaker001:] Please try entering the card details one more time, Mr. Banter. [speaker002:] Just did, still not working [speaker001:] Please log out then back into your account. [speaker002:] Just logged back in and now it works! Weird. Thank you for your help, now I can buy my things. [speaker001:] Yeah, there are strange glitches that happen sometimes. Can I help with anything else today? [speaker002:] Nope, that was it. [speaker001:] Have a great day. [speaker001:] Hello, how can i help you today [speaker002:] Hi. My name is Joyce Wu. My username is joycew53. I need to view my shopping history, but I cannot do so because I lost the phone I use for two-factor authentication. Can you help? [speaker001:] Of course, I need your email adress so i can send you the link to reset your 2fa [speaker002:] My email is joycew53@email.com [speaker001:] Okay, i have sent you the reset link with it you will be able to reset your 2fa [speaker002:] Ok great. Thank you. [speaker001:] No problem, have a nice day [speaker001:] hello [speaker002:] Thank you for shopping with AcmeBrands! How may I help you? [speaker001:] whats my order status? [speaker002:] May I have your full name? [speaker001:] mark [speaker002:] What is your last name? [speaker001:] shooter what is your full name? [speaker002:] I'm sorry, I'm not allowed to give that out. I don't have anybody under that name in my system. What name is listed on your order statement? [speaker001:] Chloe Zhang [speaker002:] Thank you. What would you like to know about your order? [speaker001:] Member Level: Silver Address: 1255 Woodshore St La Fayette, TX 57377 Product: Boots Brand: Guess Amount: $69 [speaker002:] Thanks! What do you need to know about your order? [speaker001:] whats the status of my account i have a shiping problem [speaker002:] What is the problem with your shipping? [speaker001:] does my account include free shipping and what can you tell me about international shipping [speaker002:] Unfortunately, your account doesn't offer international shipping. I'll send you a link to our FAQ so you can read everything you need to know about your subscription service. Is there anything else you need to know? [speaker001:] thats all [speaker002:] Okay. Have a nice day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I have a question about my account I need to change my primary paymet method [speaker001:] ok. i can help May I have your full name or account ID [speaker002:] Norman Bouchard my user name is nbouchard089 [speaker001:] Thanks. Your account has been pulled up. what is your current payment method? [speaker002:] paypal [speaker001:] what is your zipcode and telephone [speaker002:] 96891 812-555-5687 [speaker001:] What is your pin # [speaker002:] 723795 [speaker001:] Thanks. I have verified your ID [speaker002:] great [speaker001:] How would you like to pay now? [speaker002:] with my visa [speaker001:] is it a visa credit card or debit card? [speaker002:] credit card [speaker001:] OK. I have updated your payment method, Norman? Anything else I can help with? [speaker001:] Hi how can I help you [speaker002:] Hi! I need to know how much is due on my subscription bill [speaker001:] OK full name please [speaker002:] Albert Sanders [speaker001:] Account id and order id [speaker002:] IRJSRUIYMU 6750854311 [speaker001:] It was due yesterday for $55 Do you want to pay it today? [speaker002:] yes [speaker001:] Card on file? [speaker002:] yes [speaker001:] All done Anything else? [speaker002:] no thank you [speaker001:] Have a nice day [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] Hi! I would like to upgrade it to overnight shipping coz I need my order sooner than I thought I was hoping you can help me with that [speaker001:] I can look into that for you. May I have your full name? [speaker002:] Chloe Zhang [speaker001:] One moment, Chloe. Chloe, can I also get your Account ID and Order ID? [speaker002:] WBXUEGGGJN Order ID: 1173556979 [speaker001:] And what is the shipping status on that order? [speaker002:] Can you check that for me? [speaker001:] I can't. It should show that info for you on your order screen. [speaker002:] It says delivered [speaker001:] Thanks Chloe! Chloe, because you've already received the item, I can't upgrade the shipping. [speaker002:] May be I should check the mailbox. I apologize. [speaker001:] No problem at all. If it's not there, just come back and let us know! [speaker002:] Will do. Thank you for your help [speaker001:] Is there anything else that I can help with? [speaker002:] Thats all. Thank you [speaker001:] Have a great day and thanks for shopping with Acme! [speaker001:] Hello I would like to return my order because it's the wrong color [speaker002:] Okay, no problem. I can help with that. Can I have your full name, username, email address, and order ID, please? [speaker001:] sure Name: Chloe Zhang Username: chloezhang140 Email Address: chloezhang140@email.com Order ID: 1903854121 [speaker002:] Thank you, Chloe. And what is your membership level? [speaker001:] Silver [speaker002:] And when was the item purchased? [speaker001:] Purchase Date: 2020-01-30 [speaker002:] Awesome, that's within the return window. That means we can return it with no issue. I will need your address for the shipping label, please [speaker001:] Address: 1571 2nd Ave San Lima, MI 69879 [speaker002:] Okay, and would you like to send this by mail, in store, or a drop-off center? [speaker001:] by mail [speaker002:] Okay, the return label has been processed. Is there anything else I can help you with today? [speaker001:] nothing else that is all [speaker002:] Okay, have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] I would like to double check the status of my refund. I have yet to see it in my bank account. [speaker001:] Sure I can help you with that. Was it a return? [speaker002:] yes it was [speaker001:] Can I have your full name or account id please [speaker002:] Albert Sanders [speaker001:] Thank you Albert. Now I'll need your username, email address and order id please [speaker002:] alberts3@email.com alberts3 Order ID: 2351587445 [speaker001:] Your refund is in progress and you should be seeing it in your bank account soon. How long ago was it initiated? [speaker002:] Okay, thank you. This was a week ago. [speaker001:] Yes, you should see it soon. Is there anything else I can help you with today? [speaker002:] That is everything, thank you. [speaker001:] I hope you have a great day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can i help today? [speaker002:] Hi does your jacket shrink after washing [speaker001:] Let me take a look for you. Our jacket is made of a high-quality fabric that does not shrink after washing. You should take care not to over-dry. We do recommend line drying or if you use a dryer use the low heat setting. [speaker002:] Great thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] That's all [speaker001:] Thank you and have a fantastic day! [speaker001:] Hello! How can I help you today? [speaker002:] Hi! I need to know when my subscription payment is due. I want to make sure it doesn't get cancelled [speaker001:] Sure give me one second and I can help you with that. [speaker002:] Thank you [speaker001:] Can I have your full name and account ID please [speaker002:] Norman Bouchard YAMFRA9MX3 [speaker001:] Alright. Can I now have your order ID please [speaker002:] 2512833534 [speaker001:] You owe $55 today [speaker002:] How can I make my payment today? [speaker001:] That link I just sent will take you to your account where you can log in and pay [speaker002:] Thank you so much. That will be all for today [speaker001:] I hope you have a great day! [speaker001:] good morning, how can I help you? [speaker002:] Hello, I am having some issues with the website running really slow. [speaker001:] ok, we will do a series of steps and see which one works for you [speaker002:] ok great [speaker001:] First, are you already trying to log out and log back in? [speaker002:] I tried doing that [speaker001:] ok, try browsing other websites apart from ours and see how they run [speaker002:] Seems that others are working [speaker001:] To find out, do you have several tabs open in your browser or programs running? if so close everything and see how it runs [speaker002:] I think that seemed to work thanks [speaker001:] I'm glad to hear it a pleasure to help you [speaker001:] Hi! How can I help you today? [speaker002:] I would like to know if these jeans are stretchy [speaker001:] I can look at that for you. What jeans are they [speaker002:] Tommy Hilfiger jeas? and would i be able to get them tailored to fit if there was a fit issue? and if so how much would it cost? [speaker001:] Gold, silver and bronze members get tailoring for free [speaker002:] thank you, goodbye [speaker001:] You're Welcome! Have a great day [speaker001:] Hello. Can I help you with anything today? [speaker002:] Hey what's happening? I'm trying to get some more info on a product I maybe wanna buy. [speaker001:] Great. Thanks for contacting us. Can I have your name please? [speaker002:] Tell me more about the Guess Jeans. The name's Sanya Afzal it is. [speaker001:] Sure. What in particular do you want to know about them Sanya? [speaker002:] Tell me what's the material of them [speaker001:] They are made of typical blue jean material. Anything else about them? [speaker002:] Are they loose or snug fit? Also, can you tell me if there's a design that's got ripped holes in them already? [speaker001:] We provide a multitude of widths to choose from. [speaker002:] How about the rips? [speaker001:] We do have jeans with predistressed holes. They are among our most popular type. [speaker002:] Ok, that's great! Thanks for your help. [speaker001:] Is there anything else I can help you with? [speaker002:] That's it, thanks again. You're great! [speaker001:] Great. Have a nice day. [speaker001:] Hello, what can I help you with today? [speaker002:] I'm trying to buy some boots but the name on my account is spelled wrong. i need help changing it [speaker001:] Ok, what is your full name or account ID number? [speaker002:] my name is crystal minh but on my account it is spelled crystal mihn [speaker001:] Great, thanks! I will need a few items to verify your identity before I can change it. Can I please have your zip code, phone number, and email address? [speaker002:] zip 11716 phone 6227203142 email cm605083@email.com [speaker001:] Hmm, that email address is not in our system. Do you know either your pin number or a previous order ID number? [speaker002:] I forgot my pin but I ordered some boots a few weeks ago order 0552078249 [speaker001:] Great, thanks! I've updated your account for you. Is there anything else I can help you with today? [speaker002:] great thank you! I can't believe I didn't notice I spelled my name wrong until now haha! that's everything thanks! [speaker001:] No problem! Have a great day [speaker001:] Hello. How may I help you today? [speaker002:] I would like to know more about a product because I am thinking about buying it. [speaker001:] Sure Hello? [speaker002:] Yes [speaker001:] Anything else I can help you with? [speaker002:] I would like to know more about a product because I am thinking about buying it. [speaker001:] Sure Hello? Im here to help you [speaker002:] I need information about an item I want to buy [speaker001:] Sure Ill be forced to terminate the chat if you dont need any help. [speaker002:] I am saying I need information about an item [speaker001:] Ok. Do you want me to guess the item? [speaker002:] The item is a Michael Kors Jacket [speaker001:] Yea ok. How may I help you today? I cant provide any help if you havent asked me anything. [speaker002:] I want to know if the store has any smallmediumlarge in stock [speaker001:] We do carry all those sizes. If you dont see your preferred size then it is out of stock. Anything else I can help you with? [speaker002:] No [speaker001:] Great. Have a nice day. [speaker001:] Good morning, how can I help you today? [speaker002:] Hello, I am inquiring about the state of my refund and want to add the boots I have to it. [speaker001:] Just to clarify, were you wanting to know if your refund has gone through yet? [speaker002:] Yes, and then add another item to be refunded as well. [speaker001:] I can help you with this. I will need to pull up your account. Can I get your full name or account number? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal, let me look in to this for you. Just one moment please. To check on the status of your refund can I get your username, email address and Order ID? [speaker002:] cminh676 cminh676@email.com and the order ID I want to add is 8043955146 [speaker001:] Is this not a current order that you are wanting to check the refund status on. I did pull verify that you do have an order by the ID already. [speaker002:] Yes, I said I wanted to add that order to be refunded and to verify my other refunds were processed. [speaker001:] The system tell me that your refund is complete. [speaker002:] thank you that's all, thanks [speaker001:] Thanks, you have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I assist you? [speaker002:] Hi i want to know the status of my subscription. I want to keep the benefits. [speaker001:] Sure I can look that up for you. Can I get your name please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, Alessandro. Can I also get the Account ID and Order ID? [speaker002:] sure SWYIP5XIHS 7741237894 [speaker001:] Perfect. Let me pull up your subscription information. Okay it does look like your subscription has expired. You were supposed to pay $49 yesterday. [speaker002:] Oh no can you get me back on? [speaker001:] Absolutely. Would you like to pay the full amount? [speaker002:] Yes [speaker001:] And do you have a credit card number or would you like me to charge the card on file? [speaker002:] let me see yes use the one on file [speaker001:] Perfect that subscription has been renewed. [speaker002:] Thanks thats it [speaker001:] In the future if you'd like to access information about your account you can do so by logging into your account at the following link. Thank you and have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi I think there is an error on my account, the phone number is wrong [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Sanya Afzal [speaker001:] Could I have the current phone number on the account? [speaker002:] 138-890-3228 sorry, I mean that is my correct phone number [speaker001:] Thank you [speaker002:] the account has the wrong number [speaker001:] I need the wrong number, the one that is currently in the account. [speaker002:] oh ok 138-890-3229 [speaker001:] thank you Let me verify your identity. Could I have three of the following; zip code, telephone number, pin number, username, password, email address, or order id of previous purchase? [speaker002:] ok zip 25091, username safzal42, order id 5532024979 [speaker001:] Thank you. Ok your account has been updated with 138-890-3228, which is the one you wanted, correct? [speaker002:] Yes, thank you very much [speaker001:] Can I help you with anything else? [speaker002:] No I think that is all I needed [speaker001:] Have a good day. [speaker001:] Hello, how can i help you today [speaker002:] Hi I have a question about my premium subscription Can you tell if it is active right now? I really love it, and I want to keep it, but I am not sure what is going on with it [speaker001:] Sure let me check. Okay your subscription is active with no amount due [speaker002:] Okay, great Do you know when the annual fee is due? [speaker001:] I have sent you a link so you can easily check it yourself as long as you have your username and password [speaker002:] Yes, I do [speaker001:] As of right now no but i recommend checking once a month so it does not run out [speaker002:] Okay. But do you know when it is due? Just so I can plan to figure out when that bill will come I want to enter the amount into my budget [speaker001:] The due date for this month is tommorow but since you paid anually there is no amount due [speaker002:] Okay So my annual fee is due tomorrow? I don't understand [speaker001:] Yes but i am seeing you have already paid it so you do not have to worry [speaker002:] Okay. I just really want to know, though, when does the annual fee come due again? Like, is it due 12 months from now? Or 7 months? Or what? Oh wait. LOL I am so silly. You're saying that my annual fee is due tomorrow, but I've already paid, it, right? [speaker001:] Yes Sorry if i was hard to understand It looks like you were charged automatically [speaker002:] I don't know why I didn't understand before. It's my fault, not yours. I guess I need more coffee lol [speaker001:] I understand that, is there anything else i can help you with [speaker002:] Thanks so much for your patience No, that was it [speaker001:] Okay, have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Do you ship your items in limosines? Because your prices are so high, it sure seems like it. [speaker001:] I'm pretty sure we don't. You seem pretty unhappy about prices though, is that right? [speaker002:] Your shipping prices are very high. [speaker001:] You're unhappy about shipping prices in general right? There wasn't a specific order, is that correct? [speaker002:] No, this is about my Calvin Klein boots. My Order ID is: 7002961862. Look it up and you'll see. [speaker001:] What action can we take to resolve this issue for you? [speaker002:] I'd like you to waive the fee. [speaker001:] Could I get your name or account ID please? [speaker002:] Account ID: WMDCYYAUMT [speaker001:] Could I get your username, email address and order ID? [speaker002:] chloezhang222 7002961862 [speaker001:] Could I get an email address too please? [speaker002:] chloezhang222@email.com [speaker001:] Thank you. [speaker002:] no problem [speaker001:] What is the shipping status of this item? [speaker002:] In Transit [speaker001:] We would like to waive the fee for this shipment for you. [speaker002:] That'd be awesom! awesome even Will it arrive in a gold plated box? [speaker001:] I would advise against the gold plating to save on shipping costs. [speaker002:] Got it. [speaker001:] Can I help with anything else today? [speaker002:] that's all [speaker001:] Have a nice day. [speaker001:] Hello, how can i help you today [speaker002:] yes i would like to see if the items shipped is the items i ordered. Because i just received and email implying that t wasn't [speaker001:] Okay great, could i get your full name account ID and order ID please I will also need your username email and order ID [speaker002:] Crystal Minh, account id is KHUP2N6JNH and order id is 9454111562 username is cminh119 and email is cminh119@email.com [speaker001:] Okay your order was indeed wrong. Let me know the items you inteded to be in there so i can update your order accordingly [speaker002:] Two Calvin Klein Jackets [speaker001:] Okay i have added them to your order. Is there anything else i can help you with? [speaker002:] so is everything right now? [speaker001:] Yes everything is right [speaker002:] thanks, that will be all [speaker001:] Okay great, have a good day [speaker001:] Hello. How can i help you today? [speaker002:] Hello, I certainly hope you can I am trying to buy this item I think may be selling out and my cc keeps being rejected it have the money there for sure [speaker001:] Okay. I'd be more than happy to look into that for you [speaker002:] I am a silver member Why is that happening with my card on your site [speaker001:] So if I am understanding correctly your credit card is being declined and saying invalid? [speaker002:] I use this card all the time invalid it's a valid card trust me [speaker001:] Okay [speaker002:] I even called the bank [speaker001:] were going to go through some basic troubleshooting Can you try clearing your card details from the site and entering them again? [speaker002:] I have done that already just now that's why I am chatting in Once i see that didnt work I figure I need you to help okay I have cleared the card number what now [speaker001:] okay if you enterred again and it didnt work we will try something else [speaker002:] I put them back still no [speaker001:] please try logging out of your account and then back into it and try again and let me know [speaker002:] ok will try that just a sec [speaker001:] no rush [speaker002:] I've tried everything or so I thought. Logging out and back in worked though thank you very much I gotta catch this item now [speaker001:] Great to hear is there anything else I can help you with today? [speaker002:] Enjoy the rest of your shift. [speaker001:] have a great day! [speaker001:] Hello. How can I assist you today? [speaker002:] Hi. I just changed jobs and won't get my first paycheck for another 2 weeks. Is it possible to get an extension on my subscription payment until I get paid? [speaker001:] What's your full name? [speaker002:] Alessandro Phoenix [speaker001:] Can I have your account and order IDs? [speaker002:] My account ID is WHF3TFMZRT and the order ID is 1242510208 [speaker001:] Thank you for that information. What is your current membership level? [speaker002:] It is currently silver [speaker001:] Unfortunately, your membership only allows a grace period of 1 day. [speaker002:] Oh no! I really love my membership and don't want to lose the benefits because my pay schedule has changed. [speaker001:] Perhaps someone higher up in our company can assist you. If you provide your phone number, I can pass it along to management to see if they can assist you. [speaker002:] That would be great, I would really appreciate it. I can be reached at 384-0653 [speaker001:] While you're waiting, is there anything else I can do to assist you? [speaker002:] no, that is really all I needed today [speaker001:] Awesome. Thanks for getting in touch with us, I hope you have an excellent day! [speaker001:] hello, thank you for contacting AcmeBrands, how may I assist you? [speaker002:] Hi! I am interested in renewing my membership today. Can you help me with that? [speaker001:] yes, i would be happy to help you there to get started, can i get your name or account id? [speaker002:] Sure! Joseph Banter, acct# 3BGSUNDXJ8 [speaker001:] great, thanks i will also need your order id [speaker002:] I don't have an order, I just want to renew my subscription as a Silver member. [speaker001:] Got it, i have verified your indentity with the information given ok, your subscription is set to renew at a cost of $30 should i charge the credit card you have on file? [speaker002:] Yes, let's do that [speaker001:] wonderful ok, that is completed is there anything else you need? [speaker002:] Okay, just to verify, that will be at the current Silver level, correct? [speaker001:] yes, that is right Joseph [speaker002:] Super! Thank you very much for your help today. [speaker001:] thanks! [speaker001:] Hello, how can I help you today? [speaker002:] I was charged for an item I did not get [speaker001:] Okay, what's your name? [speaker002:] David Williams [speaker001:] Can I have your account and order IDs? [speaker002:] Order ID: 1249552403 no account ID [speaker001:] Okay, and to clarify did you order it and not receive it, or did you not order it in the first place? [speaker002:] I never ordered it [speaker001:] Can I have your username and email address please? [speaker002:] dw211880 Email Address: dw211880@email.com [speaker001:] What's your membership level David? [speaker002:] silver [speaker001:] I do in fact see that this was a mistake I have credited your account for the order. [speaker002:] thanks [speaker001:] Is there anything else I can help you with? You're welcome. [speaker002:] no [speaker001:] Great. Have a wonderful day [speaker001:] Thanks for contacting AcmeBrands! How can I help you today? [speaker002:] I would like to return this pair of jeans because they are a bit too loose sadly [speaker001:] No worries, let me help you with that! What is your full name? [speaker002:] Albert Sanders [speaker001:] Thank you, Albert. Can you also please send me your username, email address, and order ID? [speaker002:] my username is as634760 the email address is as634760@email.com and the order id is 1220519971 [speaker001:] Thank you! Albert, what is your membership level? [speaker002:] it is silver [speaker001:] Thank you. And when was this purchase made? [speaker002:] 2019-12-16 [speaker001:] Great! What is your shipping address? I'll generate a shipping label for you. [speaker002:] 8665 lexington ave, baltimore, ca 49748 [speaker001:] Do you want to process this by mail, or at a storedrop-off center? [speaker002:] by mail [speaker001:] Got it, you're all set! Can I help you with anything else today? [speaker002:] nothing else...thank you and have a good day! [speaker001:] Thanks, you too! [speaker001:] Hello. How are you today? [speaker002:] I am FUMING, thank you very much! Why is that your store constantly has items that are out of stock? [speaker001:] Its a very busy season right now May I have your name? [speaker002:] All I want is this terribly uncomfortable looking Guess jacket, but it's out of stock! What are you going to do to resolve this? [speaker001:] I will be sure to let the purchasing department know [speaker002:] I am Dr. Rodriguez Domingo, PhD. [speaker001:] I have let the purchasing department know. Anything else I can help you with today? [speaker002:] No, but I want it to be FORMALLY RECORDED that I am fed up and will not be patronizing your store again until this issue is resolved! [speaker001:] Its been fully noted. [speaker002:] Well, fine then. GOOD DAY SIR. [speaker001:] Thank you for bringing this to our attention. Have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] Hey how are you [speaker001:] I'm doing well thanks. And you? [speaker002:] I'm great thanks! I need to know how to get premium membership I want to buy some things and I think a premium membership would be beneficial [speaker001:] Sure, I'll check on that for you. Can I have your name? [speaker002:] Yes Crystal Minh [speaker001:] Nice to meet you Crystal! To answer your question, membership can't be bought. This is granted once you place multiple orders with us over time. [speaker002:] Nice to meet you! [speaker001:] For bronze, you are eligible once you made $500 worth of purchases. Silver is $1000, and gold is $2000. [speaker002:] Oh really? Ok I'm currently Bronze so I'll go ahead and shop away. [speaker001:] Great! You'll be closer to silver with your next purchase. Did you have any other questions? [speaker002:] Awesome, nope that's all! Thank you [speaker001:] You're welcome. Hope you have a good day! Bye now [speaker001:] Hello! How can I help today? [speaker002:] Hi Can you please tell me the status of my refund? [speaker001:] Sure, what is your full name? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, Alessandro. To validate your purchase, what is your email, username, and order ID? [speaker002:] aphoenix314@email.com aphoenix314 4465724183 [speaker001:] Got it, thank you! It looks like your refund has not yet been started, but it should be very soon, as you just initiated it via chat yesterday. So be assured that once it is processed you will see it in your account. Is there anything else that I can help you with today, though? [speaker002:] Ok thank you No that was all [speaker001:] You're welcome! [speaker002:] have a nice day [speaker001:] Okay, have a wonderful day! Thanks! [speaker001:] Hi I'd like to check the status of my subscription please. [speaker002:] Hello, thank you for contacting AcmeCorp, how may I help you today? I would happy to help may I have your full name and account id please? [speaker001:] Okay, yeah my name is Chloe Zhang Hang on, let me get my account ID It's CREJS549WU [speaker002:] Thanks Chloe, may I have your order id please? To verify you would like to check on the status of your subscription correct? [speaker001:] Sure it's 6122800156 Yeah, I want to keep it active. [speaker002:] After checking the system, the subscription is past due and not active. There is a $20 balance, would you like to take care of today with the card on file? [speaker001:] Oh geez, yeah I'd like to pay that Sure, use the card on file. That'd be great. [speaker002:] I am also going to send you a link so you are able to check on the status anytime in the future. You just need your username to login. [speaker001:] Okay fantastic [speaker002:] I have paid that balance, your account is now active is there anything else I may help with today? Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] If I purchase a premium membership today how long will that last? [speaker001:] One moment. Let me check that for you. Memberships last for the remainder of the year. For example: If you get a membership on the 15th of June, it will be good until the rest of that year. And, you get an additional year. So, June 2020 will last until December 2021. [speaker002:] Ok Thank you [speaker001:] You're welcome. Anything else I can help you with today? [speaker001:] Hello, how may I help you today? [speaker002:] Hello. I need to return these boot. They are brown and I wanted blue boots. These don't go with anything in my closet. Can you process this return for me? [speaker001:] I would be glad to help you with your return. [speaker002:] Great! [speaker001:] Can you please provide me with your full name, username, email address, and order ID? [speaker002:] What do I need to do? Crystal Minh cm816526 cm816526@email.com 3587792555 [speaker001:] Thank you. Can you please tell me your membership level? [speaker002:] Bronze [speaker001:] Can you please tell me the purchase date of your boots? [speaker002:] I bought them in 2019 I think it was on November 4th [speaker001:] Do you still have the receipt? [speaker002:] Unfortunately I don't. I threw it out along with the original packaging [speaker001:] I sincerely apologize but we are unable to accept your return because the return duration of 90 days has expired. [speaker002:] Oh no. Well, that's disappointing but I suppose I understand. I did wait a very long time to return it That you for trying anyway *Thank you [speaker001:] You are welcome. I apologize but any frustration this might cause. Is there anything else I can help you with today? [speaker002:] It's okay. I'll remember to do returns faster in the future. I don't need anything else [speaker001:] Thank you. Have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hello, I was interested in a jacket and would like to know hw to wash it? Can I use the washer or does it have to be dri-cleaned [speaker001:] OK. Let me check for you. It can be cleaned in any typical laundry dryer. The fabric is made of high tech and it will not wear and tear keep on low heat to avoid shrinkage Anything else I can help with? [speaker002:] Ok great! Thank you very much That is all [speaker001:] You're welcome. Have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I'm making sure I'm getting what I ordered David Williams [speaker001:] I'll be glad to help you with that, David! To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] BVHHQIIMUC 7400856975 [speaker001:] Thank you, David. To clarify, what are you specifically inquiring about, with regards to your order? [speaker002:] Has item been shipped Are they Calvin boots size 8 I ordered [speaker001:] David, I apologize: I'm having trouble understanding what you're asking. What is the reason that you're contacting us today? [speaker002:] Have my boots been shipped [speaker001:] David, are you able to see in your order details how long you've been waiting for your item? [speaker002:] I got email stating they were shirt when I ordered boots 6.5 months [speaker001:] Thank you for mentioning the email you received, David. Let me check the system for you. To validate your purchase, may I please get your Username and Email Address? [speaker002:] dwilliams105 dwilliams105@email.com [speaker001:] Thank you, David. I can confirm that your order *is* correct in our system, and the email you received was in error. The Calvin Klein boots will be on their way to you shortly. Is there anything more I may help you with today? [speaker002:] No ty [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi there, what can I do for you today? [speaker002:] Hi! I have receivved my order. It is the wrong size. I want to return it, so what do I need to do? [speaker001:] Okay, I can help with that. YOu would like to return an item because you received the wrong size, correct? [speaker002:] Yes. [speaker001:] Could I please have your name? [speaker002:] My name is Albert Sanders. [speaker001:] Hi Albert, I will also need your Username, email address, and order ID to confirm the purchase. [speaker002:] My username is alberts2. My e-mail is alberts2@email.com. My order ID is 3104379112. [speaker001:] Ok great, let me check to see if the item is able to be returned. May I know your membership level? [speaker002:] Bronze. [speaker001:] When was the purchase date? [speaker002:] December 4, 2019 [speaker001:] Okay, and do you happen to have a receipt? [speaker002:] Well, I have my order statement. I paid with PayPal. [speaker001:] Okay, good. Is it in the original packaging by chance? [speaker002:] It is. [speaker001:] Good news, I can process your return [speaker002:] Great! Thanks! [speaker001:] Could I have your full address for the shipping label? [speaker002:] 5189 2nd Avenue Newark, WA 71288 [speaker001:] Okay, and finally, how would you like to process the return? Either by mail, in store, or at a drop off location? [speaker002:] I can do it in store. [speaker001:] Okay you're all set for the return, is there anything else you needed today? [speaker002:] No, thank you for your time. [speaker001:] Thanks, have a good day and stay healthy! [speaker001:] Hello, how may I help you? [speaker002:] Hi, My adress information is wrong. How can I change? [speaker001:] I'd be glad to help. Can I have your name? [speaker002:] Sanya Afzal [speaker001:] Great and what is your current address on file? [speaker002:] 4725 Brushwick Dr San Lima, MI 63090 My door number was wrong [speaker001:] Okay, can I please have your phone number, PIN and zip code? [speaker002:] My current adress on file is 4715 Brushwick Dr San Lima, MI 63090 951-7884 is phone number 63090 zipcode [speaker001:] What is your PIN? [speaker002:] I don't know my pin [speaker001:] No problem, what is your username? [speaker002:] I don't know username too [speaker001:] Do you know your email address? [speaker002:] SAfzal@gmail.com [speaker001:] Okay, thanks. And please provide me with the address you would like on file. [speaker002:] 4725 Brushwick Dr San Lima, MI 63090 [speaker001:] I've updated your address. Can I help with anything else? [speaker001:] Good Afternoon, thank you for contacting Acme. How can I assist today? [speaker002:] I seem to have forgotten my password and can't access my account I want to check the status of my order [speaker001:] I can assist you with that today. Can I have your full name [speaker002:] Norman Bouchard [speaker001:] Thank you Mr. Bouchard Do you have your username? [speaker002:] I don't think so, where would I find that? [speaker001:] Generally it is in your account but since you aren't able to access your account, I can look it up for you Can you verify your email address, phone number and zip code? [speaker002:] I can verify my phone and zip but don't have an email [speaker001:] Ok, that is fine. Can you provide that information for me [speaker002:] 646-482-2614 is the phone and 42283 is the zip [speaker001:] Thank you for that information. I was able to verify your account with that You're username is NBourchard1 I am not able to look at your previous password for security reasons but I will go ahead and generate a new one. Give me one moment. In order to update the password, I will need your account pin or the answer to your security question to complete the final process [speaker002:] 285200 is the pin [speaker001:] Thank you. Your new password is mkiofdqjc [speaker002:] thanks, where do I go to log in? [speaker001:] Did you have any other questions for me today? You would go to acme.com and click the log in button. Then you would enter the username and password I have provided for you in this chat [speaker002:] ok thanks, that is all [speaker001:] It has been my pleasure speaking with you today. Have a great day [speaker001:] How can I help you today? [speaker002:] Hi! I would like to check the status of my order because there seems to be an extra fee added for no reason. [speaker001:] Okay, let me look into that for you. [speaker002:] Thank you [speaker001:] Can I have your full name? [speaker002:] Crystal Minh [speaker001:] And your account and order ID's [speaker002:] Account ID: 1HMQLSD75O Order ID: 9028273956 [speaker001:] Okay let me ask the system what's up with the fee. [speaker002:] Thank you [speaker001:] May I ask your membership level? [speaker002:] gold [speaker001:] Okay then let me remove that fee for you, how much was it for? [speaker002:] $20 [speaker001:] Okay everything should be sorted out. Is there anything else I can do for you? [speaker002:] Thats all. Thank you for your help [speaker001:] Then have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] I wanna return an item cause the color is wrong [speaker001:] May I have your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] May I have your username, email address, and the order ID? [speaker002:] Order ID: 7492168014 Email Address: aphoenix336@email.com Username: aphoenix336 [speaker001:] What is your membership level? [speaker002:] Bronze [speaker001:] What was the purchase date? [speaker002:] 2019-09-25 [speaker001:] I'm sorry, but Bronze members can only return in a 90-day period. [speaker002:] Oh okay then [speaker001:] The item cannot be returned. I apologize for the inconvenience. [speaker002:] Okay thanks [speaker001:] Is there anything else I can help you with? [speaker002:] no [speaker001:] Have a good day. [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] hello my email confirmation says i ordered 2 items but i only ordered on so i want to check the status [speaker001:] Sure, I'll be happy to help with that. Could you provide me with your Full name and account ID? [speaker002:] Name: Albert Sanders Account ID: 1HAQY1DKEY [speaker001:] Thank you, I was able to pull up your account. Could I also have your order ID so I can pull up the order? [speaker002:] Order ID: 3547493917 [speaker001:] Great everything looks good. Let me check with my system about the confirmation email. Alright, I just checked on the order and the email sent to you was incorrect. There is only one of the item in the order and I can assure you that you were not charged for 2 Was there anything else I could help you with today? [speaker002:] that's all thank you! [speaker001:] No problem. Thank you for shopping with us. Have a great day! [speaker001:] Hi there. How may I help you? [speaker002:] Hi! Wondering why the website is really slow? Is it under maintenance? I want to check out a shirt but not able to do so [speaker001:] Let me check that for you. Can I get your name please? [speaker002:] Crystal Minh [speaker001:] Thank you Ms Minh. I will alert our website team to the issue. In the meantime would you like to try a few potential fixes? [speaker002:] yes please [speaker001:] First, try logging out then back into your account. [speaker002:] let me see... Nope.. still not working [speaker001:] You could try closing any other open tabs to free up a little memory. [speaker002:] Ok Hey.. it stop loading! I think it is going now Ok. I think I am good [speaker001:] Great. If you run across any more problems please let us know. [speaker002:] Thank you for your help appreciate that Have a great day! [speaker001:] No problem. Did you need anything else? [speaker002:] That's all Thanks [speaker001:] Enjoy your day too then. [speaker001:] Hello! How may I help you today? [speaker002:] yes i want to check my acount [speaker001:] Okay, one second please Would you like to manage your account or are you having problems with accessing your account? In either case, can I please have your full name or account ID? Hello, are you still there? [speaker002:] Name: Crystal Minh sorry late reply [speaker001:] No worries! I've pulled up your account, Crystal. What would you like to check? I can help you with accessing your account or managing your account. Or is there something else you'd like help with? [speaker002:] i lost the phone you use for two-factor authentication [speaker001:] Okay, no worries! I can help you with that. [speaker002:] cannot access my account [speaker001:] I'll send you a special code to your email. What email would you like me to send it to? [speaker002:] ok cm131791@email.com [speaker001:] Okay, the code has been sent to cm131791@email.com. To be safe, you should follow the recommended best security practices that I've also forwarded along to your email. [speaker002:] ok thank you [speaker001:] No problem! Is there anything else you'd like help with today? [speaker002:] no thanks thank you for the help [speaker001:] You're very welcome. Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi I just have a quick question How would I go about getting the premium membership? [speaker001:] Hello, premium membership cannot be bought directly. It is earned through repeated purchases over a period of time [speaker002:] Ohhhhh okay. How many purchases would I have to get *would I have to make [speaker001:] Bronze $500 in the past year. Silver $1000 in the past year. Gold $2000 in the past year [speaker002:] Oh okay [speaker001:] Is there anything else you need? [speaker002:] No, that would be all [speaker001:] Have a great day! [speaker001:] Hi, there. How may I help you? [speaker002:] I am looking at some boots I am thinking about buying. Could you answer some questions? [speaker001:] I sure can. [speaker002:] They are the Tommy Hilfiger boots for $94. [speaker001:] Yes, I've pulled up the product information. What would you like to know? [speaker002:] Is the lace color black or dark brown? [speaker001:] Because Tommy Hilfiger boots are made of high-quality leather, 90% of them are black. The laces are designed to wear down with time, so they might change to a dark-brown color. [speaker002:] OK. That's great to know. Thanks for your information. [speaker001:] You are very welcome. May I help you with anything else? [speaker002:] No, that's all. Thank you. [speaker001:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today [speaker002:] Hello, there seems to be a problem with my account. [speaker001:] What seems to be the problem with your account? [speaker002:] I'm missing credits to my account in the amount of $40. [speaker001:] I can look into this for you. To start, can you provide your full name or account ID? [speaker002:] My name is Alessandro Phoenix. [speaker001:] I apologize for the inconvenience. Can you tell me where these credits originated from? [speaker002:] I ordered a Michael Kors shirt and didn't receive the credits that the email offered. [speaker001:] OK, sounds like that was part of a promotional package. [speaker002:] Yes, it was supposed to be a special discount. I want the shirt for my first date with a girl at work. [speaker001:] Our system indicates the credit is not missing. It may be a problem with the Customer Interface. Can you try to log out of your account and sign back in? [speaker002:] The email included expedited shipping and our date is this Friday! Ok, I'll try that. [speaker001:] I assure you that the credit is showing on your account. Is there anything I can assist you with further today [speaker001:] Hello, how can i help you today [speaker002:] I never received my order. I've waited 9 days My name is Rodriguez Domingo [speaker001:] Okay sorry about that, could i get your full name username email adress and order ID please [speaker002:] Email Address: rd295664@email.com Username: rd295664 Order ID: 0333768419 [speaker001:] Okay, since you have been waiting past 7 days i will go ahead and sent a new order to you right away. [speaker002:] Great thank you [speaker001:] Okay, have a good day [speaker001:] Hello! How can I help you today? Are you still there? [speaker002:] I want to pay my subscription fee [speaker001:] Sure. I can help you with that. To start off, can I have your full name and account ID please. [speaker002:] My name is Chloe Zhang and my account ID is JEZSNTWHZ2 [speaker001:] Thank you Chloe! Can I have your order ID too please [speaker002:] Order ID: 8201288923 [speaker001:] Thank you so much, I was able to verify your account. The subscription fee is $99 a year. How much of that do you want to pay? [speaker002:] I'll pay all of it now [speaker001:] Sure. Do you have a credit card number? If not, I can use the one on your account [speaker002:] Yes you can use the one on my account [speaker001:] Thank you. You are all set. [speaker002:] Thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] No that's it. Thank you. [speaker001:] I hope you have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] I had a question about the michael kors jacket How often does it need to be washed. [speaker001:] One moment. It depends on how often you wear it, if you wear it regularly we suggest you wash it at least twice a season. If you wear is sporadically then once a season should be fine. I hope this answers your question! [speaker002:] Yes it does thanks [speaker001:] Is there anything else I can do for you today? [speaker002:] thats all thanks [speaker001:] Great, have a good day! [speaker001:] Hello, how can i help you today [speaker002:] Shoot, I forgot my password and I really need to check on my order. Can you help? [speaker001:] Of course, could i get your full name and Username please [speaker002:] Sanya Afzal I don't know my username [speaker001:] Okay i will need your zip code and email adress or phone number [speaker002:] Phone Number: 054-2826 Zip: 23133 [speaker001:] Okay, your username is safzal1. xdnr6scqws here is your new password you can login and reset your password there [speaker002:] Alright, will do! [speaker001:] Is there anything else i can do for you [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi I have a question about my account. I saw that I was charged for a premium subscription but I never ordered it. Can you remove it and refund the fee back to my card? [speaker001:] Ok. Let me look into that. One moment. May i have your full name or account ID [speaker002:] David Williams [speaker001:] May I have your username, email address, and order iD [speaker002:] dwilliams1 dwilliams1@email.com 8547963581 [speaker001:] Thanks. What is your membership level? [speaker002:] guest [speaker001:] I'm sorry. I am unable to help you with this issue. Anything else? [speaker002:] what do you mean? i'm not supposed to be charged that fee because I never signed up for the service you can't remove it? [speaker001:] No. We cannot remove fees for guest members [speaker002:] can I speak to a manager? [speaker001:] Yes. I will transfer you. Have a good day. [speaker001:] Hello, my name is Mike, how may I help you today? [speaker002:] Hi Mike, my name is Chloe I've having an issue with my premium subscription [speaker001:] Sure what would you like to know Chloe? [speaker002:] I'd like to know when the annual fee is due [speaker001:] Ok, to get started, can I get your last name as well? [speaker002:] Zhang [speaker001:] Wonderful, and to verify your identity, can I also get your account ID and Order ID [speaker002:] MQ9RHZFSKW Hmm, order ID OK, found it 3625481249 [speaker001:] Wonderful, your identity has been verified. So based on my records, your subscription is still active and is not due for another 14 days [speaker002:] ok, so I've got two weeks to get my finances sorted out [speaker001:] Yes, that sounds about right And also, here's a link so you can check this yourself in the future. Do you know your account username for logging in? [speaker002:] Not really, do you know what it is? [speaker001:] According to your profile it is czhang1 [speaker002:] Ah, got it Ok, i probably forgot the password as well, but I'll deal with that later. I'm good to go for today [speaker001:] No problem, thank you for contacting AcmeBrands and have a wonderful day! [speaker001:] Hi! How can I help you? [speaker002:] Hi! I think I go charged twice for my premium subscription. Is there any way you could check? [speaker001:] I can definitely look into that for you. Can you give me your full name so that I can pull up your account? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. I will also need your account ID and order ID, please [speaker002:] AIQTS0NPWH 0882143510 [speaker001:] And what is your membership level? [speaker002:] guest [speaker001:] I'm sorry, Joseph. It looks like everything was billed correctly on our end. [speaker002:] Could I see proof from a manager please? [speaker001:] I can notify the manager to have them contact you. [speaker002:] ok [speaker001:] You should hear from them shortly. Is there anything else I can help you with at this time? [speaker002:] nope [speaker001:] Okay, have a great day! [speaker001:] Hello, how may I help you? [speaker002:] well, i just cannot recal my username! please don't judge me! [speaker001:] We here at AcmeCorp do not judge. I'll need your name, zip code, and phone number or email to verify your identity. [speaker002:] good to know Joseph Banter 36375 562-2987 [speaker001:] Thanks Joseph, let me just confirm this. Wonderful, your username is jbanter1 Is there anything else I can help with? [speaker002:] oh! how did I forget that! nope, that is all [speaker001:] It's understandable [speaker002:] for you mebbe senility is hard [speaker001:] Thank you. Have a great day! [speaker001:] Hello. How can i help you today? [speaker002:] Theres an extra charge from you guys [speaker001:] Okay. I'd be more than happy to look into that for you. Just to clarify you believe there has been an extra charge added to your order? [speaker002:] yes hello [speaker001:] okay can I get your full name and Order ID? [speaker002:] Albert Sanders 0669368879 [speaker001:] okay can I get the order ID? Sorry out system was slowing down for a moment there [speaker002:] 0669368879 [speaker001:] but I'm confident we can get this resolved quickly for oyu Okay is that the order ID or the account ID. I need both [speaker002:] thats the order i dont have my account id atm [speaker001:] Okay we were able to verify everything. Okay it looks like this was an error on our part. How much do you feel you were overcharged? [speaker002:] 144 [speaker001:] Okay. Your fee has been fully refunded. Is there anything else I can help you with today? [speaker002:] No thanks [speaker001:] Have a great day [speaker001:] Thanks for choosing AcmeBrands! How can I help you? [speaker002:] I am hoping to get an extension on my subscription. [speaker001:] Let me see what I can do! What is your full name, please? [speaker002:] David Williams [speaker001:] Thank you, David. And what is your account IDorder ID? [speaker002:] my account id is RXNAIUENOD my order id is 2788424682 [speaker001:] Thank you! And what is your membership level? [speaker002:] golf gold sorry [speaker001:] No worries. Because you are a gold member, you are indeed eligible for an extention! [speaker002:] Great! I was hoping to hear that! [speaker001:] I've put the extension into your account. In the meantime, can I help you with anything else? [speaker002:] No, that's all I needed. [speaker001:] Okay, have a great day, David! [speaker001:] Hello, how can I assist you today? [speaker002:] I would like to check on my order status But i cant because i lost my phone to use two factor authentication [speaker001:] Sure, what's your full name? [speaker002:] Alessandro Phoenix [speaker001:] Okay, do you want me to check the status for you, or would you just like me to reset your two factor authentication? I can do both if you want. [speaker002:] reset my two factor so i can log into my account [speaker001:] Okay, I can do that. What's your email address? [speaker002:] alessandrophoenix525@email.com [speaker001:] I am going to send an email to that account, with instructions for how to reset that two factor authentication so you can log back in. [speaker002:] Okay [speaker001:] Just to be safe, you should follow best practices for security. I am going to send a link to that email as well, in case you have any questions about how to ensure your account is secure. Is there anything else I can help you with today? [speaker002:] OKay thank, that is everything i needed help with today [speaker001:] Great, have a wonderful day! [speaker001:] hello, how may i assist you? [speaker002:] Hello! I tried to search for an item but there are 0 results being returned. Do you know what's happening? [speaker001:] i see, you are having an issue with our search function ot working, I am happy to help with that may i have your name please? and then we can start some troubleshooting steps to get your search working again! [speaker002:] David Williams [speaker001:] Ok Dave, first, try logging out of your account, then back in, and performing the search [speaker002:] Let me try Hmmm. stiil nothing [speaker001:] ok, i will write a report to our internal team to notify them of a potential issue. alright now try clearing your cookies. this should be in your browser settings menu under more details [speaker002:] Ok.. let's see Yes It is good now [speaker001:] awesome [speaker002:] Thank you [speaker001:] is there anything else i can help with? [speaker002:] That's all [speaker001:] then have a good one [speaker001:] Hi [speaker002:] Hello, how can I help you [speaker001:] Can you please tell me more about a product I am looking at the MK shirt would you know how wide the collar is? Would it squeeze the neck? [speaker002:] Our shirts are designed for extra comfort and do not have tight collars. In fact, we have designs with loose collars for those who want it. The standard collar size is 15 inches. The smaller ones are comfortable for 14 inches. The large ones are at 1 Does this answer your question? [speaker001:] That is very helpful thank you Yes, it does Thanks and have a great day!!!! [speaker002:] Thanks you too [speaker001:] Hello, how may I help you? [speaker002:] Can you tell me what happens if I am late on a subscription payment? I am thinking of buying some stuff. [speaker001:] Let me help you with that. So you want to know our policy on late subscription payment? [speaker002:] I am thinking of spending $1000 on some items, so YES [speaker001:] Ok What is your membership level? [speaker002:] Silver [speaker001:] You are allotted a grace period of five days late per month as long as the payment is made withing that period. Otherwise it is $2 per day past the deadline. Can I help you with anything else? [speaker002:] No, that will do it. [speaker001:] Have a good day. [speaker001:] How can I help you? [speaker002:] Hi, I need to return an item because it just doesn't fit. [speaker001:] Okay, sorry to hear that. Can I have your name? [speaker002:] yes, it's albert Sanders [speaker001:] Great and I need your username, email and order ID to validate your purchase. Are you still with me? [speaker002:] yes my username is asanders610, my email is asanders160@email.com and my order id is 0343895317 [speaker001:] Okay, and what is your membership level? [speaker002:] guest [speaker001:] Mr. Sanders, when did you make the purchase? [speaker002:] 0208 [speaker001:] Do you have your receipt, Mr. Sanders? [speaker002:] yes [speaker001:] Okay, great. I will need your full mailing address so I can send you a return label. [speaker002:] sure it's 0035 Lexington Ave San Mateo CA 18001 [speaker001:] And lastly, how would you like to return it? [speaker002:] by mail is fine [speaker001:] Okay you are all set. Just print the label and mail the package back. What else can I help you with? [speaker001:] Hello? [speaker002:] Hello, how may I help you? [speaker001:] I keep trying to order these boots, but your site keeps saying my promo code is invalid. Can you look into it? [speaker002:] Okay, can I have your full name please? [speaker001:] David Williams [speaker002:] When did you receive the promo code? [speaker001:] 9 days ago [speaker002:] Apparently there was a mistake in the system, I will generate a new promo code for you. [speaker001:] I just got my stimulus check, so now I can get them for my wife's birthday. Aw, sweet, thanks! [speaker002:] Your new promo code is 9M8S0 This one will definitely work. [speaker001:] You just made my day! [speaker002:] I'm just glad to help. Is there anything else you need? [speaker001:] Nope, I'm good now. You have a great day. [speaker002:] Okay, I hope you have a great day too. [speaker001:] Hello. How may I help you today? [speaker002:] Hi. I wanted to see if you have anymore information on the $69 Tommy Hilfiger shirt? I am thinking of purchasing it [speaker001:] Sure. what would you like to know? [speaker002:] Does the shirt shrink after washing? [speaker001:] Just avoid using hot water. [speaker002:] Ok that makes sense. Thank you [speaker001:] Hang dry is best. Anything else I can help you with? [speaker002:] Not today thank you [speaker001:] Great. Have a nice day. [speaker001:] hi there [speaker002:] Hello! How can I help you today? [speaker001:] i want to see where my order is but i can't get into my account because i lost my phone and i need to have my phone for two-factor authentication. anything i can do to get back into my account? [speaker002:] Hm. I'm sure i can help you with that. First, we need to pull up your account. [speaker001:] sure thing [speaker002:] Do you happen to know your username? [speaker001:] yes it's czhang43 [speaker002:] Great, give me one moment please:] [speaker001:] sure, thanks [speaker002:] Ok, could you please verify your identity by giving me your full name, address, and phone number? [speaker001:] sure it's Chloe Zhang, 3501 Lincoln Ave, Newark, MI 9728, 351-5783 [speaker002:] Thank you Ms. Zhang! Could you please provide me with your email address? [speaker001:] it's czhang43@email.com [speaker002:] Great. One moment while I set up a email which will be sent to you with a reset link. [speaker001:] oh great, thanks [speaker002:] Ok, an email should have been sent to czhang43@email.com with a reset link for you! Is there anything else I can do for you today? [speaker001:] awesome, thanks so much no, that's it:] [speaker002:] You're very welcome. Have a nice day:] [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi, I lost the phone I use for two factor authentication and am now not able to access my account to view my shopping history. Can you help me with that? [speaker001:] I'm sorry you lost your phone but I will be able to help you with accessing your account. Can I have your name or account ID please? [speaker002:] I don't have that either Oh sorry. My name is Albert Sanders I skipped over that part at first haha [speaker001:] No worries. I'll be able to send you a reset code by email so you can access your account, if you provide me with your email address. [speaker002:] albert.sanders@yahoo.com [speaker001:] Thank you. You should be receiving the mail shortly, but I always want to remind you to always use the best security practices to protect your account. You can find out more at the link I've provided. [speaker002:] Thank you. I have received the email and was able to log in. [speaker001:] Great! Is there anything else I can help you with today? [speaker002:] That is all for today. [speaker001:] Okay, enjoy your day! [speaker001:] Thank you for being an AcmeBrands shopper! How may I assist you? [speaker002:] Hey! Im trying to find out if a pair of boots you have online are in stock for size 9? [speaker001:] Let me find out for you! One moment, please. We carry size 9 as well as a wide range of other sizes. Does the website say they are out of stock? [speaker002:] It says they are unavailable [speaker001:] Okay. We always refill our boot stock at the end of the month, so please check back at that point. Is there anything else I can help you with? [speaker002:] Ok, I will make a note to come back at the end of the month I'm all good, thanks so much! [speaker001:] Great! You're welcome. [speaker001:] Hello, how can I help you today? [speaker002:] hi. I returned an item and the charge has not been reversed yet. [speaker001:] Okay, let me look into that for you. [speaker002:] great [speaker001:] Can I have your full name? [speaker002:] Norman Bouchard [speaker001:] And your username, email, and Order ID? [speaker002:] Order ID: 6721811584 Email Address: normanb2@email.com Username: normanb2 [speaker001:] Okay and how long have you been waiting for the credit on your account? [speaker002:] two weeks [speaker001:] Okay, given that timeframe I'll issue you another one and hopefully it should go through in a few days. [speaker002:] Great! Thank you [speaker001:] Is there anything else I can do for you? [speaker002:] That is all! [speaker001:] Then have a nice day! [speaker001:] Hello, I need to change my shipping details for an order. My address has changed recently [speaker002:] Sure! I just need your name and account ID [speaker001:] Joseph Banter MLIJNSBKZ4 [speaker002:] Okay, one second while I pull up your account. In order to change your address, I'll also need you to let me know your current address [speaker001:] 0947 2nd ave LaFayette, WA 332 [speaker002:] Thanks! Now I need to verify your identity, in order to keep your account protected from unauthorized changes. I need three pieces of information to verify. You can pick which three are easiest for you. Here are the ones you can choose from: Zip code, Telephone number, PIN number, username, password, email address, and finally the order ID of a purchase you made before Again, I don't need all of them. Just any three [speaker001:] 332, -875-2379, joseohbanter926 [speaker002:] I'm sorry about that, the instructions told me I could use any three pieces, but it seems like the software needs three specific ones. That would be your full name, your account ID, and your order ID Again, I apologize for the confusion, I am still learning [speaker001:] Joseph Banter, MLIJNBKZ4, 9646403231 no worries [speaker002:] Thank you so much for your understantding. Can you double-check your account ID for me? It's accepting your name and your order ID, but the account ID is failing [speaker001:] MLIJNSBKZ4 [speaker002:] That worked! Now I can update your address. Just tell me what you'd like me to change it to. [speaker001:] Thanks, I would like to change it to 2157 South Street LaFayette, WA 33211 [speaker002:] The address change should be reflected in your account soon. Is there anything else I can help you with? [speaker001:] That is all, thank you very much [speaker002:] Thank you for understanding when I was having some trouble with the system! I hope you have a good day. [speaker001:] You as well [speaker002:] Thank you [speaker001:] Hi! I ordered CK boots last night but I noticed there is an extra fee added to my credit card. What is the fee for? hello... hello [speaker002:] Hello, sorry for the wait. Can I have your full name or account ID? [speaker001:] Albert Sanders [speaker002:] Okay, I will need your account ID and order ID. [speaker001:] My order ID is 1739856704 [speaker002:] Thank you, may I have your account ID as well? [speaker001:] UMI4G6W7HO [speaker002:] I'm afraid the system says there was no mistake with the fee. May I ask what your membership level is? [speaker001:] oh really? because there is an extra fee in my account. My membership is bronze. [speaker002:] I'm afraid that as you are a Bronze member, I cannot remove the fee for you. I'm very sorry for the inconvenience. [speaker001:] What is the fee for? [speaker002:] The product was very much in demand at the time you purchased it, and there was a price surge on it. [speaker001:] Oh that is totally unfair [speaker002:] I'm very sorry for any inconveniences you are experiencing. Is there anything else I can help you with? [speaker001:] That's all bye [speaker002:] Goodbye [speaker001:] How can I help you? [speaker002:] I would to buy something but my cart is not updating [speaker001:] Sorry to hear that. Can you refresh the screen and try adding the item again? [speaker002:] Okay I did same issue [speaker001:] Can you log out and back in? [speaker002:] OKay I did that an it worked Thank you so much [speaker001:] Great, is there anything else I can help you with? [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi there, I recently asked for a refund on a jacket I bought. I'd like to double check on the status of that refund please [speaker001:] Oh sure I can help with that. Can I get your name please? [speaker002:] Sure! It's David Williams [speaker001:] Thank you, David. Now can you provide me your username, email address, and the Order ID please. [speaker002:] davidwilliams473@email.com Username: davidwilliams473 6978019319 is the order ID [speaker001:] Perfect. Thank you. Okay let me look into that refund status. One second please. Alright the refund is in progress currently. I see you initiated that refund by phone so sometimes it can take a few extra days to finalize. [speaker002:] Oh ok, can you check on the payment method as well? I can't remember what I asked them to do [speaker001:] Yes. It looks like we had a credit card on file to refund to. [speaker002:] Oh perfect! I like when I actually did it right the first time [speaker001:] Can I help you with anything else today? [speaker002:] That's all for today, thank you for the peace of mind [speaker001:] Thank you and have a great afternoon! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I'm having an issue adding things to my cart. I try to add the item but then it doesn't show that it is added. [speaker001:] Oh no. Let me see if I can help you with that. Can I have your name please? [speaker002:] Joyce Wu [speaker001:] Thank you, Joyce. Okay. Can you try to refresh the page and then try adding them again. [speaker002:] Ok, I tried that but it is still doing the same thing. [speaker001:] Okay. How about you try logging out of your account and then logging back in. [speaker002:] Great, that worked! Thanks so much for your help! [speaker001:] Oh great. I'm glad we could resolve that for you. Can I help with anything else today? [speaker002:] That's all I needed [speaker001:] Thank you and have a great day! [speaker001:] Hello, thank you for contacting us. Before we get started can I have your First and Last name please? [speaker002:] Hi, I signed up for a membership plan with you guys a long time ago and I can't remember if I paid the bill to keep it active or not. My name is Rodriguez Domingo. I think its supposed to be paid annually, but I'm not sure if I have paid or not. [speaker001:] Thank you Rodriguez. So we're looking into your subscription status. I'm sure I can help with that. [speaker002:] I just wanted to find out if I owe money or not. Great, thanks. [speaker001:] Sure thing, Can I have your account ID please? and if you happen to have one and Order ID [speaker002:] Sure, my account ID is MMDZOMISJX Order ID is 6205480772 [speaker001:] Alright, It looks like you may actually be ahead in payments! You currently owe 0$ [speaker002:] Oh ok, thats good news then. I'm super forgetful about this type of stuff. [speaker001:] The bill is due tomorrow so it looks like you paid already for the upcoming period. [speaker002:] Excellent. [speaker001:] Was there anything else I could do to help you? [speaker002:] No, that was it. Thank you so much! [speaker001:] No problem, thanks for shopping with us and have a great day! [speaker001:] How, can I help you? [speaker002:] I'm trying to get something but it's always out of stock [speaker001:] What item are you trying to buy? [speaker002:] some jeans [speaker001:] Do you know the brand? [speaker002:] Calvin Klein for $59 [speaker001:] Can I have your name pleasE? [speaker002:] Joyce Wu [speaker001:] I will write up a report and let th epurchasing team know and they will imporve our stock. [speaker002:] how long will it be? [speaker001:] I do not know. [speaker002:] aw maaan [speaker001:] I am sorry [speaker002:] okay, thanks [speaker001:] Is there anything else I can do for you? [speaker002:] I guess not [speaker001:] Have a nice day. And keep checking back [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello, i want to check on an order [speaker001:] Sure. Can I get your name to pull up your account? [speaker002:] I want to make sure he items delievered are the ones i ordered because i got an email implying otherwise Albert Sanders [speaker001:] Perfect. Thank you, Albert. Let me look into this for you. Can I get your Account ID and the Order ID also please? [speaker002:] Account ID: DGW3IFEAOK | Order ID: 4060604937 [speaker001:] Great! And then just two other bits of information I need. If you could provide me your username and email address please. [speaker002:] alberts5 | alberts5@email.com [speaker001:] Great! So you got an email that implied that something was wrong with your shipment? [speaker002:] yes im just trying to confirm that the order is what i purchased [speaker001:] Okay, it does look like there was an issue with this order. It looks like there may possibly be an item in the order that you did not order. Did you order a pair of jeans, a sweater, and a baby onesie? [speaker002:] No i ordered Product: Jacket Brand: Tommy Hilfiger Amount: $59 and Product: Shirt Brand: Tommy Hilfiger Amount: $59 [speaker001:] Perfect. Okay. Let me make that change for you quickly. [speaker002:] Okay [speaker001:] Okay perfect. I have updated the account so it is the correct order now. I apologize for that error. [speaker002:] Okay, thank you that is everything i needed help with today [speaker001:] Thank you and have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I need to check my order status. There's some fee on there. [speaker001:] OK. How did you learn about the fee? [speaker002:] I don't know, I checked my email and saw the receipt and noticed and extra fee added for no reaosn. [speaker001:] Ok. Let me look into that. What is your full name or account ID? [speaker002:] David Williams account ID PDMSYSDOPX [speaker001:] I have pulled up your account. What is your order ID? [speaker002:] 0872754079 [speaker001:] Thanks. I have verified your ID. I am sorry, it looks like an error on our end. Let me fix that. [speaker002:] Great. [speaker001:] What was the amount overcharged? [speaker002:] $6.00 [speaker001:] OK. I have updated your account and removed the fee. Anything else? [speaker001:] good afternoon, how can I help you? [speaker002:] Hi I have a question about an order I made I ordered a jacket but it arrived in the wrong size. I would like to return it and have the right size sent out please [speaker001:] not problem! would you give me your full name or account ID [speaker002:] Joseph Banter [speaker001:] additional to this you would give me the order ID, email and username please [speaker002:] josephbanter764 josephbanter764@email.com 6769805289 it's the calvin klein jacket I wanted XL but the one that arrived was a medium [speaker001:] ok don't worry, we will make the change ^^ would indicate your level of membership [speaker002:] gold [speaker001:] nice, would you indicate your full address [speaker002:] 7369 Kennedy St Baltimore, MI 42683 [speaker001:] very well, would you indicate your full address. To finish, you would indicate how you want to do the return process. By mail, in store or drop off center [speaker002:] mail [speaker001:] all set! [speaker002:] great thanks [speaker001:] a pleasure to help you have a nice day [speaker001:] Hi, thanks for contacting Acme customer support. How can I help you today? [speaker002:] yes i would like to check the status of my account to see if my account includes free shipping from out of the country imternational shipping [speaker001:] I can help you out with that. Can I start by getting your full name? [speaker002:] Joyce Wu [speaker001:] Just a moment while I access your account Ms. Wu. [speaker002:] ok [speaker001:] Ms. Wu, I'm sorry but you do not have the free international shipping option on your acccount. I'm going to send you a link that shows all of our shipping policies in detail. [speaker002:] hmm okay, thank you [speaker001:] Is there anything else that I can help you with today? [speaker002:] that will be all [speaker001:] Thanks for shopping with Acme. Have an awesome day! [speaker001:] Hello. How can i help you today? [speaker002:] I'm thinking about buying a few items and would like to know about your return policy [speaker001:] Sure thing! I'd be happy to help [speaker002:] thanks [speaker001:] Our return policy depends on membership level. Gold can return as often as it likes. Silver members can return items purchased in the last six months, Bronze members can return up to 90 days later, and all other members have a 30 day return policy. [speaker002:] Ok then. That's what I need to know. [speaker001:] Is there anything else I can help you with today? [speaker002:] No, thank you [speaker001:] Have a great day! [speaker001:] Hi! how can I help you today? [speaker002:] Hi I want to manage your shipping details because your situation has changed. I would like to change my shipping address [speaker001:] No problem, can I please have your full name or account ID. [speaker002:] Name: Chloe Zhang [speaker001:] What is the shipping status? [speaker002:] In Transit [speaker001:] I see, now I need to validate the purchase, can I please have your username, order ID and email address. [speaker002:] Username: czhang65 Order ID: 6039705175 Email Address: czhang65@email.com [speaker001:] All set! Is there anything else I can do for you today? [speaker002:] No but thank you [speaker001:] Great, thank you for contacting AcmeCorp and have a good day! [speaker001:] Hi how can I help you [speaker002:] What happens if I'm late on a subscription payment? [speaker001:] Just a moment. What is your membership level? [speaker002:] I'm a gold member. [speaker001:] OK you have a 5 day grace period after the monthly due date. Pay within that 5 days and you're fine. After that there is a late fee of $2 per day Any other questions I can help you with? [speaker002:] No, that's all, thank you! [speaker001:] Have a nice day [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi! I need to access my account but sadly, I forgot my password.. Again... Can you help me please? [speaker001:] Let me help you with that. Do you have your username? [speaker002:] joycewu7 [speaker001:] Could I have your full name or account id? [speaker002:] Joyce Wu and my ID is 23478YG [speaker001:] Thank you. Do you have your pin number available? [speaker002:] 933025 [speaker001:] I cannot recover your old password but I generated a new password that should let you access your account. Your new password is d21bs9eqnyn Can I help you with anything else? [speaker002:] Ok thank you. SO I can use my account now? [speaker001:] Yes [speaker002:] That will be all. Thanks [speaker001:] Have a good day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Good evening.. It seems your website is extremely slow Is it doen? [speaker001:] We have had some trouble with the website today, but it seems to be pretty easy to fix May I ask that you log out of the site and then log back in. That has been working for other users [speaker002:] I can try No.. it is still slow [speaker001:] I see. Is it just our website that's running slowly, or are other sites currently moving slow for you? [speaker002:] It is just your website [speaker001:] Oh, shucks. Is it running slow even with all of your other tabs and programs closed down [aside from this chat window]? If so, I can let the IT team know, and then I can take down your order manually, if you'd like? [speaker002:] Ok. It is a CK shirt [speaker001:] Okay. If you have your credit card number and expiration date handy, I can put this order in for you while we're here [speaker002:] and my credit card is 3467 7890 6654 7890 the date is 0724 [speaker001:] Okay, I'll go ahead and make that purchase for you. May I have the package sent to the same address we have on file with this credit card? [speaker002:] Yes please [speaker001:] Okay, in that case, you're all set. [speaker002:] Thanks a lot Have a great day [speaker001:] Very sorry about the website problems, I hope we can get this figured out soon. You too, good bye [speaker001:] Hi. How can I help you? [speaker002:] Hi I want to know the benefits of a membership [speaker001:] Ok. Members get an invitation to the annual holiday extravaganza. The extravaganza includes an open bar and free flights. Bronze members get shipping discounts and promo codes Silver members have the Bronze level benefits plus agents can make purchase for them and they can cancel orders anytime Gold members get the Bronze and Silver benefits plus unlimited refunds Gold members always get he benefit of the doubt during any transaction Was this helpful? [speaker002:] Thank you for all that information. Unlimted refunds sounds awesome That was very helpful [speaker001:] Great Is there anything else I can do for you today? [speaker002:] No thank you [speaker001:] Ok, I'll end this chat now [speaker001:] Hello, how may I help you today? [speaker002:] just got an email and it seems $40 is missing from my account [speaker001:] Is this about a missing credit for your account? [speaker002:] Yes, I got credit from a promotional package now it's gone [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. [speaker002:] tks [speaker001:] Can you please tell me your full name or account ID? [speaker002:] Rodriguez Domingo sorry I cant find my account number can i give you my address [speaker001:] That's fine. I just needed your full name. [speaker002:] great [speaker001:] I've reviewed your account and it seems that the promotional credit of $40 was not properly applied to your account. Please give me a moment to fix this. [speaker002:] ok great [speaker001:] Please go into your account settings and apply the code O86YJ [speaker002:] ok [speaker001:] It will add $40 credit to your account. [speaker002:] give me a second great. seems like i got the credit bakc bcak* [speaker001:] Is there anything else I can help you with today? [speaker002:] back** no thank you [speaker001:] Thank you. Have a great day! [speaker001:] HI [speaker002:] Welcome to AcmeBrands. How may I help? [speaker001:] I want to check on my shipping status as my package never arrived yet it has been 9 days [speaker002:] OK. Let me check that for you. What is your full nae or account ID? name [speaker001:] Sanya Afzal Account ID: MYEUVMDXML [speaker002:] May i have your username, email address, and order ID [speaker001:] Username: sa069434 Email Address: sa069434@email.com Order ID: 9925755340 [speaker002:] 9 days is way too long. I will ship out a new one ASAP. WHat is your full address? [speaker001:] Address: 1567 Lincoln Ave San Mateo, WA 350 [speaker002:] And what was the brand name and type of item? [speaker001:] Product: Jacket Brand: Tommy Hilfiger [speaker002:] OK. I have sent out a new shipment. Anything else I can help with? [speaker001:] Hi [speaker002:] Hi, how can I help you? [speaker001:] What is the cost of overnight shipping? I am thinking of buying a few items [speaker002:] One moment and I'll find out for you! [speaker001:] Thank you [speaker002:] It's based on weight but not on distance. If you are in the US it's $39.99 for 5 lbs or less, $54.99 for items of 10 pounds or less, and $69.99 for all other items. Does that help? [speaker001:] Yes its helpful. Thank you [speaker002:] you're welcome, anything else? [speaker001:] No that was all Have a nice day! [speaker002:] ok, have a great day! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Yes, I am trying to get my account information updated because my name is incorrect. [speaker001:] I'll be glad to help you with that. May I please get your Full Name or Account ID? [speaker002:] My Username is rodriguezd233. My actual name is Rodriguez Domingo, but the account lists it differently. [speaker001:] What is the incorrect name currently listed on the account, please? [speaker002:] It is showing a typo and listing it is as "Rodrigues Domingo." My dad used to say he gave me the "Z" for a reason.:] [speaker001:] I completely understand. One moment, please! May I ask you to verify some information for me, please? I already have your Username, so I'll need two more of the following: Your Zip Code, Telephone Number, PIN, Password, Email Address, or the Order ID of a previous purchase. [speaker002:] No problem. My zip code is 81859 and my phone number is 378-8332. [speaker001:] Great! And just to confirm, you would like to change your account name to Rodriguez Domingo, yes? [speaker002:] Correct! [speaker001:] You're all set! Is there anything more I may help you with today? [speaker002:] Thanks so much! I don't have anything else. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Have a great day! [speaker001:] Hello, thank you for contacting us today, how may I help you? [speaker002:] I recently ordered a pair of jeans and the shipping cost was much higher than I thought it was going to be. [speaker001:] I'm sorry to hear that, would you like to cancel the order? [speaker002:] Yes, please [speaker001:] Sure thing, let me help you with that. First can I have your full name to pull up your account? [speaker002:] My name is Chloe Zhang [speaker001:] Thank you Chloe, next I'll need your Username, Email Address and the Order ID so I can validate the purchase please. [speaker002:] username is chloez73, email is chloez7\3@email.com, and the order ID is 5109900391 [speaker001:] Thanks so much, everything checks out there. Lastly Ill need to know the current shipping status. [speaker002:] They have been delivered [speaker001:] Thank you, unfortunatly I cant outright cancel the item but as a valued customer I'll go ahead and refund your shipping cost. [speaker002:] Oh, okay [speaker001:] A refund has been processed on the card on the account. If you would like you can return the item at a later day. Was there anything else I could help you with? [speaker002:] No, thank you [speaker001:] Have a great day and thanks for shopping with us! [speaker001:] Hello, Thank you for contacting us today. How may I help you? [speaker002:] Hello, the website is running really slow for me and I cannot get it to load [speaker001:] I'm sorry to hear that. Was it the entire website or a specific function [speaker002:] the entire website [speaker001:] Alright. Lets try a few troubleshooting options ot see if we can get it working properly. First could you try logging in an out for me? [speaker002:] Ok That did not seem to work [speaker001:] Okay lets try something else. Have you tried visiting any other websites to see if it is just ours? [speaker002:] I have not checked that yet [speaker001:] Go ahead and try that and let me know the result. [speaker002:] Oh, it seems to be others as well [speaker001:] Ah I see. This is likely a problem with your ISP then. The only other thing that may solve issues for their site as well as ours would be to try closing some extra tabs and background programs. This could be causing a slowdown overall. [speaker002:] Yes, I will try that out [speaker001:] Did that help at all? [speaker002:] It seemed to have worked, thank you [speaker001:] Awesome. I'm glad we could figure it out. Was there anything else you had a question about today? [speaker002:] That is all thanks [speaker001:] Thanks for shopping with us. Have a great day! [speaker001:] Hi, there. How may I help you? [speaker002:] I'm having an issue with my cart. I add the item I would like to buy to my cart but the cart isn't updating [speaker001:] Oh no! That's frustrating. Let's see if we can fix this. Try refreshing the page. Then add the item. [speaker002:] Okay I tried refreshing the page and adding the item. It doesn't appear to have worked. [speaker001:] Go ahead and log out of your account and then log back in to see if that helps. [speaker002:] Okay I tried logging out and back in and the item still isn't in my cart Any more ideas? [speaker001:] The item might be out of stock. Look at the bottom left-hand side of the product page and check to see if it's out of stock. [speaker002:] I checked and I think you are correct. The item is unfortunately out of stock... [speaker001:] I'm sorry. Try again tomorrow because I know we are getting a new shipment very soon. [speaker002:] Okay sounds good. Thank you for your time! [speaker001:] You are welcome. Have a great day! [speaker001:] Good morning sunshine I mean good afternoon Bueller? Bueller? [speaker002:] Hello, how can I help you? [speaker001:] I want my order to be shipped next week instead of this week to avoid shipping cost Can you do that? [speaker002:] Sure, Can I have your name [speaker001:] Chrystal meth minh [speaker002:] Can I have your account id and order id [speaker001:] Order ID: 9677080461 [speaker002:] And the account ID? [speaker001:] Account ID: UIZJVGJYHI [speaker002:] What is the chipping status? [speaker001:] Delivered Dammit I feel stupid [speaker002:] It's okay [speaker001:] Anyways I guess it's already done. [speaker002:] What is your memnership status? [speaker001:] Guest [speaker002:] Yeah, I am sorry there is nothing else I can do then. [speaker001:] No [speaker002:] Okay, sorry have a nice day! [speaker001:] I feel stupid lo [speaker002:] Its okay, mistakes happen [speaker001:] Quarantine life makes your crazy Later alligator [speaker002:] lol bye [speaker001:] Hello, how can I help you? [speaker002:] Hi i have an order that says delivered but its not Hello [speaker001:] Yep, I can help with that. Can I get your full name or account ID please? [speaker002:] Joseph Banter LBWBCEGYJN [speaker001:] Thanks. Can you provide your username, email address, and order ID so I can look into the matter? [speaker002:] 3819263066 i dont have the rest on me [speaker001:] I can recover your username, but I have to have your email address to validate the purchase [speaker002:] I dont have the one i used i gave you the order id [speaker001:] Sorry, there is nothing else I can do without an email address. [speaker002:] Wow i guess we are done here [speaker001:] If you are able to remember your information, feel free to contact us again Unfortunately, there is nothing to validate you are the one who purchased this, so to avoid a fraudulent transaction, I must disconnect [speaker001:] Hi, this is Acme Support. How can I help you? [speaker002:] Hello there! I am interested in this Guess brand t-shirt, can you tell me more about it? [speaker001:] Absolutely, let me look through my information here. What would you like to know about it? [speaker002:] Being in Texas, I look for comfort. It gets hot. Would you please tell me what this shirt is made of? [speaker001:] It is 90% cotton, 10% linen for a light and airy fabric. [speaker002:] Light and airy cotton and linen I like. I think that will help me out just fine! Thank you very much for your help today! [speaker001:] No problem at all, is there anything else I can help you with today? [speaker002:] No, I think that will suit me perfectly. Thanks a bunch and have a good day! [speaker001:] Have a good day! [speaker001:] hello, what can I do for you? [speaker002:] I want to return a pair of jeans. they aren't the right color [speaker001:] Okay, can I have your name? [speaker002:] Norman Bouchard [speaker001:] Can I have your username, email address, order ID, and membership status? [speaker002:] normanb5 normanb5@email.com Order ID: 7602702167 silver [speaker001:] When is the purchase date? [speaker002:] jan 21 2020 [speaker001:] Okay, great I can process the return. Can I have your address? [speaker002:] 4360 Brushwick Dr San Mateo, CA 20629 [speaker001:] Did you want to do the return by mail, in store or drop off center? [speaker002:] ill go to the store you still with me? [speaker001:] sorry yes. Okay you can print off the shipping label in the account and return the item Is there anything else I can help you with? [speaker002:] ok, thanks nope, that is all thanks agian [speaker001:] Have a nice day [speaker001:] Hello how can I help [speaker002:] I just checked my bill and see that an item I returned hasn't been credited back as promised. [speaker001:] Ok Can I get your full name andor account id [speaker002:] I have an order id. Will that work? It is 6308890326 and my name is rodriguez domingo. [speaker001:] That plus your email will work [speaker002:] ok rodriguezdomingo842@email.com looks like you're ahead of me...:-] wish the billing department was! [speaker001:] lol now I just need your zip code and phone number for verification [speaker002:] 51307 is zip. 924-465-0238 ahead of me again... you're quick... [speaker001:] ok your user name for reference is rdomingo1 [speaker002:] almost seems like you aren't a real person... LOL ok got it [speaker001:] Oh I am very real Ok it shows your refund was initiated via chat and it is in progress It'll just take a few days to post [speaker002:] that's what they told me a few days ago [speaker001:] I'm sorry it's taking so long, but it does show up in the system [speaker002:] it's been long enough since that chat for me to get a statement... how long is it supposed to take to get a refund... i'm glad it's in your system. now how do we get it into my bank. [speaker001:] A few more days. Would you like to wait a few more days or escalate to a manager? [speaker002:] does a manager have the ability to do anything different? or will it just be a higher paid guy saying the same thing [speaker001:] Not really, it's a bank delay out of our hands [speaker002:] ok. do you have the ability to add a note to my account that will be seen by future cust svc agents? [speaker001:] I can send a note internally. I have done that [speaker002:] okay. i just wanted there to be a record of this conversation in case I have to get on chat for a third time and do this all over again. [speaker001:] Anything else today? [speaker002:] no, thanks for trying to help i appreciate it. [speaker001:] Have a nice day [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hi I would like to know more about a product because you are thinking about buying it. I would like to know how to remove a stain from the jacket [speaker001:] Sure, I can help you with product information. But first could I have your name? [speaker002:] Name: Joseph Banter [speaker001:] One moment, Joseph, while I get that information for you. You can remove a stain from the jacket using a wet cotton cloth and gently dab the area. Sprinkle some salt and let it sit for 5 minutes to absorb the excess water. If the stain is still there, use boiled water on the area. You can launder the jacket with hot water to remove any residual marks and line dry or use low heat. [speaker002:] ok thank you [speaker001:] You're welcome. Can I help with anything else? [speaker002:] No but thank you [speaker001:] No problem. Enjoy your day! [speaker001:] Hello. How may I help you? [speaker002:] Can you tell me the status of my return? [speaker001:] What is your full name please? [speaker002:] David Williams [speaker001:] Can you be more specific about what you mean by "status"? [speaker002:] I want to know if it's processing or what. also what payment method is being refunded. [speaker001:] Sure, just a moment. Can I have your username and email address please? [speaker002:] davidwilliams763 [speaker001:] Can I have your order ID as well? [speaker002:] davidwilliams763@email.com sure it's 8912088085 [speaker001:] Thank you. It is in progress and the method is online. [speaker002:] Ok thanks. I just wanted to double check. [speaker001:] Great. Can I help with anything else? [speaker002:] That's it. [speaker001:] Okay. Thanks for your time. Have a goodnight! [speaker001:] hiya [speaker002:] Thank you for contacting AcmeBrands. How can I help you today? [speaker001:] i can't get into my account because i've lost my phone & thus can't use 2-factor authentication. any way you can help me? [speaker002:] Absolutely I can help. Can I have your full name or account ID? [speaker001:] Sanya Afzal [speaker002:] Thank you Sanya. Can I have your email address to send you a reset code? [speaker001:] i don't have that info in front of me, sorry: can you text it? [speaker002:] OK, do you have your PIN or the answer to your security question? [speaker001:] Security Answer: Livingston [speaker002:] Thank you, we will send the code to the email address we have on file. [speaker001:] thanks [speaker002:] Just to be extra safe, I am also going to send a link that will provide you with our security best practices. [speaker001:] ok [speaker002:] You should receive both emails in the next few minutes. Is there anything else I can help you with today? [speaker001:] no that's it [speaker002:] OK, thank you and have a wonderful day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] My cart is not updating when I try and add items [speaker001:] Oh I'm sorry to hear that. Let's see if we can resolve that issue. Can I get your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez. Could you try logging out and back in for me please. [speaker002:] it seems to do the same thing [speaker001:] Alright. Can you just double check that the items are not out of stock please. [speaker002:] ahh you are totally right [speaker001:] Oh awesome! I'm sorry. Our items restock quite frequently. [speaker002:] thanks for the help [speaker001:] Can I help you with anything else? [speaker002:] that was it [speaker001:] Thank you and have a great evening! [speaker001:] Hello [speaker002:] Hi! How can I help you today? [speaker001:] I need my address changed for my account. [speaker002:] Got it, just a moment. Can I please have your account ID or full name? [speaker001:] My username is sa458946 [speaker002:] Thanks! But I need the Account ID or full name though. [speaker001:] My name is Sanya Afzal [speaker002:] Great, what is your current address? [speaker001:] 7533 3rd Ave San Mateo, TX 46476 It needs to be 3rd Ave instead of 2nd Ave [speaker002:] Not a problem at all I just need something to verify your identity. Can I have your email address or account PIN please? [speaker001:] My email is sa458946@email.com [speaker002:] Great, just a moment as I verify this information. I have verified your identity and updated your account with the new address. Is there anything else you need help with today? [speaker001:] The new address is still the same as old address Street should be 3rd Ave [speaker002:] My apologies! [speaker001:] Thank you [speaker002:] No problem, is there anything else I can help with today? [speaker001:] No, that's it. Thank you [speaker002:] Thank you, have a good day! [speaker001:] Hi my name is Albert Sanders [speaker002:] Hello, how are you doing today? What can I help you with Albert? [speaker001:] My credit card keeps getting declined!!! Why is this happening? [speaker002:] I'm sorry, that must be frustrating! Do you mind trying to enter the information one more time? [speaker001:] Yes I will try Still no luck [speaker002:] Another tip is to try logging out of your account, and back in again. [speaker001:] That seemed to work! I'm able to checkout now [speaker002:] Great! I'm glad that helped! Is there anything else I can do for you today? You have a great day! [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] Hi there. I forgot to add this shirt to my order before my order already came so can i get this one sent out too [speaker001:] Sure, I can look into that for you. May I have your full name, please? [speaker002:] Crystal Minh [speaker001:] One moment Crystal. [speaker002:] thanks [speaker001:] I need to look up the order. Can I get your Account ID and the Order ID? [speaker002:] 8553089463 QILBDON376 first is order id [speaker001:] Got it. And what is the shipping status on that order? [speaker002:] Deliverd [speaker001:] Can I ask you your membership level, Crystal? [speaker002:] Bronze [speaker001:] I'm sorry, but as a bronze member I can't ship out the new item to you. You'll have to create a new order. [speaker002:] Ah i was afraid of that thanks then ill get to it [speaker001:] Is there anything else that I can help with today? [speaker002:] no thank you [speaker001:] Have a great day and thanks for shopping with Acme! [speaker001:] Hi! How can I help you today? [speaker002:] Hello, Why does this product was much cheaper yesterday compared to today? [speaker001:] I can look into that for you. May I get your name please? [speaker002:] Crystal Minh [speaker001:] What product did you have an issue with, Crystal? [speaker002:] Boots [speaker001:] Crystal, can I get your Account ID and Order ID? [speaker002:] MBNVWPM3GI, order id is 8888747113 [speaker001:] Thanks, one moment Crystal, there was a supply constraint on that item due to import restrictions based upon global conditions. Our pricing is dynamic and does change like that sometimes. [speaker002:] Thanks for the info [speaker001:] Id there anything else that I can help you with today? [speaker002:] no [speaker001:] Have a great day, Crystal! [speaker001:] Hello, AcmeBrands, how may I help you? [speaker002:] I wanted to check the status of my order number 0507428836 It was supposed to be two day shipping but it is showing it being five days out [speaker001:] Did you receive an email informing you of this? [speaker002:] I checked the status on the website and it is showing that to me [speaker001:] okay, can I have your name and account ID? [speaker002:] Crystal Minh X7RNVOMUNS [speaker001:] Thank you, can I have your username and email address? [speaker002:] cminh29 cminh29@yahoo.com [speaker001:] It seems that there was an error with your order and the shipping was changed. I can change it to two day shipping if you would like. [speaker002:] Yes if you could [speaker001:] Done, it should arrive within two days. Anything else you need? [speaker002:] That was all I appreciate the help [speaker001:] You're welcome, have a nice day. [speaker001:] Hi! How can I help you? [speaker002:] Hi I have signed up for a premium subscription service and wanted to know what the status of my subscription was I was hoping to keep the subscription and wanted to know if there are any dues [speaker001:] Sure! Let's check, may I have your full name, and account and order ID to check? [speaker002:] David Williams Account ID: MS9MZH2KEE Order ID: 5292247888 [speaker001:] You have 14 dollars due yesterday for the subscription, but it is still active. Would you like to pay the bill with the card on file today? [speaker002:] Yes plesse pelase please [speaker001:] It has been paid, anything else today? [speaker001:] Hello. How may I help you today? [speaker002:] hello I am hoping you can help me! [speaker001:] Sure. Can I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] And what is it that I can do for you today Alessandro? [speaker002:] Ok I am freaking out because I need to check on an order but I lost my phone!! So I cannot access my account without the 2 factor authentication [speaker001:] That is definitely something I can help you with. Hold for just a moment please. [speaker002:] Ok thank you!! [speaker001:] Can you provide me with your email address? I will email you a reset code. [speaker002:] sure, its ale.pho@gmail.com [speaker001:] Great. And that is the email associated with this account? [speaker002:] yes it is [speaker001:] If you check your email there will be a reset code that you access your account with. [speaker002:] ok omg thank you soooo much!! [speaker001:] I will also send you a link for best security practices. Is there anything else I can help you with? [speaker002:] yay it worked thank you! I got in! no I think I'm good [speaker001:] Great. Have a nice day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi, I ordered the Michael Kors boots, and they came in the wrong color. I wanted the brown, and I received black. [speaker001:] Oh no! I'm sorry to hear about this issue. Can you give me your full name, account ID, and order ID so that I can look into this for you? [speaker002:] Norman Bouchard normanbouchard963 6358632425 [speaker001:] So would you like to return these for a full refund? [speaker002:] Is it possible to get my money back to Paypal? I ordered them for a birthday gift, and they won't be here in time. Yes please. [speaker001:] Sure, no problem, Norman. I can assist you with that. Give me just a moment. [speaker002:] Sure [speaker001:] Actually, can I have your email address and username? That way I can pull up your order. [speaker002:] normanbouchard963@email.com normanbouchard963 [speaker001:] Is your paypal email the same one you just gave me? [speaker002:] Yes it is. [speaker001:] How much was the total cost of your order? [speaker002:] 99$ [speaker001:] Your refund has been processed. Is there anything else I can help you with? [speaker002:] When should I see that money back in my account? [speaker001:] It should arrive within 2-3 business days. [speaker002:] Perfect, thanks so much. That's all. [speaker001:] You're very welcome. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I want to verify my membership status. [speaker001:] Glad to help. May I have your full name please? [speaker002:] Alessandro Phoenix Account ID: OOPFXEWYU4 [speaker001:] thanks Alessandro. [speaker002:] I want to make sure my status is active and current. I have silver [speaker001:] No problem. Can you please let me know your Order ID to verify your identity? [speaker002:] Order ID: 2962133456 [speaker001:] Perfect. Your identity has been verified. Your status is not active and there is an amount of $49 due today. [speaker002:] Can I pay that on the card you have on file now? [speaker001:] I can provide a link to you so you can look this up in the future. [speaker002:] ok. [speaker001:] Do you still want me to pay it for you now? [speaker002:] please. [speaker001:] Your amount due has been paid. Do you have a username to login to the link in future? [speaker002:] Yes, I am set now, thanks, goodbye. [speaker001:] have a nice day. [speaker001:] Hello, I need assistance [speaker002:] Hello, what can I help you with? [speaker001:] I was interested in buying a shirt. Yesterday I checked it was $50, and now I checked it is $74. Why the price difference? Can I get it for the old price instead? [speaker002:] Could I get your Account ID or full name please? [speaker001:] My full name is David Williams. My account ID is CO4MJD7RVZ. [speaker002:] Thank you, could you also provide me with an Order ID, so I can pull up the order and verify the information? [speaker001:] 3126227925 [speaker002:] Thanks for providing that information. Our pricing algorithms are highly technical and often end up dynamically changing the price of an item depending on multiple factors. Unfortunately, it is outside of my control. [speaker001:] Is there anything you can do to help me out? Maybe like 10% off the new price? A $24 increase within a day is kind of dramatic don't you think? [speaker002:] That certainly does seem pretty drastic. I will go ahead and issue you a promo code for 10% off the purchase. Here is your code: J8QKH [speaker001:] Thank you, I really appreciate that. [speaker002:] No problem, is there anything else I can help you with? [speaker001:] No, that is all. thanks again [speaker002:] Have a great day [speaker001:] Hello, how can i help you today [speaker002:] my subscription got cancelled why? I miss shopping [speaker001:] I am not sure but lets look into it, could i get your full name account id and order id please [speaker002:] of course albert sanders dont have and account number o or roder number thanks\ [speaker001:] Okay i am seeing that your subscription has a due amount of $55 dollars. Would you like to pay that now? [speaker002:] Oh I was unaware that I owed money. thank seems to be an error I would like to keep shopping [speaker001:] Okay, i will pay it with the card on file. Is there anything else i can do for you [speaker002:] no that is everythnig thank you thans [speaker001:] Okay, have a nice day [speaker001:] Hello! What's your name, and how may I help you today? [speaker002:] Hi! I want to check the status of my order. It looks like there is an extra fee added. I am not sure what fee is for? Thanks! [speaker001:] Alright, let's check on that fee for you! Could I have your full name, Order ID and Account ID to verify the order? [speaker002:] Sure, my name is Albert Sanders. Order Id is 2719832835 and the account id is QZEN5PUQKO. [speaker001:] Thanks so much! May I know ask what is your membership level with us? [speaker002:] It is Bronze [speaker001:] I'm sorry, it seems this extra fee was due to them increasing tax on the item. Since it is not a mistake, we could only remove it if you were a Gold or Silver member, since we trust our members of Gold or Silver to remove extra fees. [speaker002:] Ok. I did not realize that it was an increase in tax. Thank you for looking into it. [speaker001:] No problem! So sorry I couldn't do more, anything else I can help you with today? [speaker002:] No, that is it. Thanks! [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I am inquiring about shipping costs that were included in my bill, but i got an email that it would not be was this is mistake [speaker001:] I see, let me look into this for you. [speaker002:] wait i wrote that wrong. are shipping costs included in the display cost [speaker001:] You said that you got an email from us? [speaker002:] no just an email that said shipping is extra. is it? well not saying "implying" [speaker001:] Okay, just to confirm though you did get an email right? [speaker002:] yesf is shipping extra? [speaker001:] Alright, could I get your name or account ID please? [speaker002:] Alessandro Phoenix [speaker001:] I'll just need your account ID and order ID. [speaker002:] 1500464558 can you tell me the staus status* [speaker001:] That was your account ID, yes? I do also need the order ID. [speaker002:] Order ID Account ID: J9OOLTJEWW [speaker001:] Thank you. I will need your username as well. [speaker002:] aphoenix052 [speaker001:] And an email address. [speaker002:] aphoenix052@email.com [speaker001:] Thank you. The email must have been an mistake, the order will be processed as expected initially. [speaker002:] ok great thankyou [speaker001:] Can I help with anything else? [speaker002:] no [speaker001:] Have a nice day. [speaker001:] My spouse decided she did not want the second item I had ordered, can that be removed? [speaker002:] Yes, if it's not already shipped? [speaker001:] it is in transit [speaker002:] Can you tell me your name, your account ID, and the order ID? [speaker001:] Chloe Zhang 1GXUVBJ3PJ 7302235476 [speaker002:] What's your membership level? [speaker001:] Guest [speaker002:] Since the package has already been sent you'll have to wait until you get it and then return it [speaker001:] I see thanks for letting me know [speaker002:] Is there anything else I can do for you today? [speaker001:] thats all thanks [speaker002:] Ok, I'll end this chat now [speaker001:] Hi, thanks for contacting AcmeBrands. How can I help? [speaker002:] hey, im having trouble getting into my account because i cant remember my password [speaker001:] So, you are trying to login to your account, but you cannot because you need to recover your password. Is that right? [speaker002:] thats right [speaker001:] OK I am happy to help you with that. First, I need your full name [speaker002:] norman bouchard type owo if youre a real person [speaker001:] Do you have your username Mr Bouchard? Ha, do I sound like a bot to you? [speaker002:] nb689469 i said type owo pls [speaker001:] heh. you're the boss! owo [speaker002:] SADKJFSJFHHS [speaker001:] but, I think a bot could do that also [speaker002:] I am so sorry [speaker001:] Np. So, we need to generate a new password for you. can you give me your PIN please? Mr Bouchard, do you have your PIN? Or should we find another way? Are you there? I will wait for 30 seconds, otherwise, please call us back when you can. [speaker001:] Hi, thanks for contacting AcmeBrands. How can I help you? [speaker002:] Hi, I was looking at the Tommy Hilfiger boots on your site, but I can't seem to find the answer to my question are those laces black or are they dark brown? [speaker001:] No worries, we're here to help! Can I get your first name? [speaker002:] Chloe [speaker001:] Thanks Chloe. Let me find that out for you. The laces on out boots are black. [speaker002:] ah that's great. Thanks that was all I needed [speaker001:] Did you have any other questions? Ok, great, well I'm happy I was able to be of assistance today. Thanks for your business, and have a great day! [speaker001:] I forgot my password. I also don't know my username. [speaker002:] Okay, sure. Let's recover your username first Can I get yoru full name please? [speaker001:] Sanya Afzal [speaker002:] OkayI need to verify your and you. Can I get your zip code and phone number [speaker001:] 879-6647, my zip is 9292 [speaker002:] Okay your username is safzal1. I will need to make a new password for you okay? [speaker001:] ok [speaker002:] Here is your new password kz6rvmyofnd [speaker001:] thanks [speaker002:] Is there anything else I can help you with? [speaker001:] no [speaker002:] Okay have a good day [speaker001:] Hello! Thank you for contacting us today. How can I assist you? [speaker002:] Hi I'm wondering how much I owe on my subscription service [speaker001:] Sure I can look that up for you. Can I get your name please? [speaker002:] My name is David Williams [speaker001:] Thank you, David. Can I also get your account id and order id? [speaker002:] Account ID: QYAYIU1TBD Order ID: 8426580787 [speaker001:] Perfect. Let me look up your subscription status. Okay it looks like you owe $55 for your subscription. In the future if you'd like to look up this information you can go to the following link and access your account. [speaker002:] Ok thanks. I don't want to pay now [speaker001:] Can I help you with anything else today? [speaker002:] Never mind I want to pay [speaker001:] Okay would you like to pay the full amount? [speaker002:] yes [speaker001:] Would you like to use the credit card on file? [speaker002:] yes [speaker001:] Okay I have renewed that for you. Can I do anything else for you today? [speaker002:] nope [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi, I just noticed that I was charged twice for my subscription, is there a way we can fix that? [speaker001:] Let me check on that. Can I get your full name or account ID? [speaker002:] Alessandro Phoenix WUTI4W26CX is my ID [speaker001:] Thanks, can I also get your order ID and membership level? [speaker002:] Order ID is 9519850173 and I'm a Gold member [speaker001:] Thank you. How much were you overcharged? [speaker002:] I was charged twice, so I need money back for one subscription [speaker001:] Yes, how much were you overcharged? [speaker002:] 15.99 [speaker001:] Great, I just went ahead and refunded you the 15.99! [speaker002:] That's perfect! Thank you! [speaker001:] Anything else you need? [speaker002:] That is all for today, thanks again! [speaker001:] Have a great day [speaker001:] Hello, how may I help you today? [speaker002:] Hello I need help with your site I search a product and results are not related this is frustrating, can you please help [speaker001:] You are saying that the search is not working for you? [speaker002:] Pretty much I search for shoes and the results are jeans [speaker001:] Alright, let's see what can be done. Could you try again for me real quick? [speaker002:] sure same thing [speaker001:] Alright, now try logging out and logging back in. [speaker002:] ok nope that didnt work [speaker001:] Alright, try clearing the cookies. [speaker002:] ok it worked thank you Yay now I can but shoes!! [speaker001:] That's great! Will that be all for today? [speaker002:] Yes thats all [speaker001:] Have a great day! [speaker001:] Hello how can i help you [speaker002:] hello ive been adding items to my cart but the cart isn't updating when things are added to it. any ideas as to why? [speaker001:] Got a few guesses, To start could you refresh the page and try adding the items to the cart again [speaker002:] hmm that didn't seem to work [speaker001:] Okay, next could you try to log out and in of your account and see if you can add to cart [speaker002:] ok, i tried that and that one worked. thanks! [speaker001:] No problem is there anything else i can help you with [speaker002:] that was it, thanks for the help [speaker001:] Okay have a nice day [speaker001:] Hi there, this is Jack with AcmeBrands customer service. How can I be of service today? [speaker002:] I'm having trouble searching on the website. [speaker001:] I'll be happy to help you with that. What is the nature of the error? The first thing I would recommend, in any case, would be to clear your cookies. Can you try that, please? [speaker002:] well It's just not pulling up searched when i click search what are cookies? [speaker001:] Cookies are pieces of data stored on your computer designed to make your online experience more efficient. However, they sometimes get overloaded. To clear them, click the "More Details" button. [speaker002:] okay, just a second [speaker001:] Sure. [speaker002:] Do I need to restart it. It said to restart my session. [speaker001:] If the cookie clearing didn't work, then yes, try logging out and back in. [speaker002:] Okay. It is still giving me zero results. [speaker001:] I'm sorry to hear. Let me check on other solutions for you. What was your original search item? It may help to try searching for a different item to see if that works. [speaker002:] I was looking for a Tommy Hilfiger jacket [speaker001:] Okay. Can you try a different search to see if it works, such as a Prada handbag? [speaker002:] It pulled up results for that. Are you out of Tommy Hilfiger jackets? [speaker001:] Not as far as I know. Do you mind trying that search one more time now that the Prada search worked? [speaker002:] Okay, it seems to be working now. [speaker001:] Great! Can I help you with anything else? [speaker002:] That'll be all. thanks! [speaker001:] My pleasure, have a wonderful day! [speaker001:] Hello, thank you for shopping with us, what can I help you with today? [speaker002:] Yeah, I was having an excellent afternoon browsing your site and I got logged out. I want to go back and check up on my shopping history, but I seem to have forgotten my password in my excitement. [speaker001:] Not a problem, I should be able to help you with that. Can I Have your first and last name please? [speaker002:] That's terrific news. Yes, it's Joyce Wu. [speaker001:] Alright, I'm going to send you an email with a reset password pin but I'll need your email address first. [speaker002:] Damn, I don't have access to my email at the moment. Can I give you my phone number instead? [speaker001:] I wont be able to recover with a phone number but there's couple of ways we can try to get the password reset. Do you happen to have your account's pin number available? [speaker002:] I don't know that. [speaker001:] No problem, let's see what security question you have on file. Alright, What is your mother's maiden name? [speaker002:] Her maiden name, God rest her soul, is Livingston. [speaker001:] Alright, Since I cant get your password for oyu I will generate one for you to tempararily log in and change yourself [speaker002:] That's great thanks! [speaker001:] Your temporary password is tqeftoau59 [speaker002:] You were especially helpful with that and efficient, many thanks! [speaker001:] Not a problem, I'm glad I could help. Did you have any other questions for me? [speaker002:] That was it, thanks again! [speaker001:] Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi I lost my phone number So I can't log into my two factor authorization [speaker001:] I'm sorry to hear that. Can I please have your name? [speaker002:] Norman Bouchard [speaker001:] Thanks, Mr. Bouchard. I will be sending a reset code, so can I have your email address? [speaker002:] Nbouchard@gmail.com [speaker001:] Reset link has been emailed to you and I'm also sending a link about best security practices. Is there anything else? [speaker001:] Hi, how can I help you? [speaker002:] I'm confused because I wanted to buy a pair of jeans that was much cheaper yesterday. [speaker001:] I am sorry about that. Our pricing is often dynamically changing [speaker002:] I'd still like to buy the jeans but I'm hoping I can get a discont code to help with the price increase [speaker001:] Sure, I can get you a promo code. Here is your code OFYN1 [speaker002:] thank you I hope to use that today [speaker001:] You will be able to. Is there anything else I can do for you? [speaker002:] that is all thank yu [speaker001:] Have a nice day [speaker001:] Thank you for contacting AcmeBrands, how can I help today? [speaker002:] I heard from my spouse that there was some missing credit on my account I would like to check with you to see if it correct or wrong [speaker001:] Let me see, can I have your full name or account ID? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal where did this credit originate from? [speaker002:] a one time deal from a previous purchase [speaker001:] I do see that the credit is missing, looks like it hasn't been applied yet. How much was the credit amount to be? [speaker002:] $40 [speaker001:] This promo code will credit your account the $40 on the next purchase you make. ZDRF7 Is there anything else I can help with today? [speaker002:] okay, thank you that will be everything [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can I help [speaker002:] I'm looking at an item that I really need and it's showing as out of stock. Is there anything you can do? [speaker001:] So just a particular item is out of stock? [speaker002:] Yes, a Guess shirt. [speaker001:] I will be happy to see what I can do about it. Can I have your full name or account id? [speaker002:] Sanya Afzal [speaker001:] I will write a report and have it sent to the purchasing department to let them know of the issue. I have now let them know about the issue with the guess shirt. [speaker002:] Ok, thank you [speaker001:] Sorry about the issue, was there anything else I could do? [speaker002:] No, that's it [speaker001:] have a great day [speaker001:] Hello how can I help you today? [speaker002:] Hello, I have a question about my subscription. [speaker001:] What would you like to know? [speaker002:] I would like to know the status and pay any remaining balance to activate the subscription [speaker001:] Okay, let me look that up for you? Can I have your full name? [speaker002:] Rodriguez Domingo [speaker001:] And your account and order ID's? [speaker002:] ZLHT16H39U, 9044552063 [speaker001:] Okay, le t me pull your sub up. So it's currently inactive, and you owe $14. Would you like to pay that now? [speaker002:] Ok I would like to pay that [speaker001:] Okay, it's paid and I'm also going to send you a link to a place where you can look this up on your own in the future. [speaker002:] Ok great thank you [speaker001:] Do you have accesses to your username? Sorry access [speaker002:] yes I do [speaker001:] Then everything is sorted out Is there anything else I can help you with? [speaker002:] Thank you very much That is all [speaker001:] Then have a nice day! [speaker001:] hello [speaker002:] Hello, how can I help? [speaker001:] i want to confirm that my shipping is tomorrow afternoon becuase i got an email saying a different date [speaker002:] I see I would be happy to look into that for you, so it just said a different date? Could I ask for your full name or account id to bring up the account? [speaker001:] Name: Rodriguez Domingo [speaker002:] Alright, and now to verify identity I just need account id and order id. [speaker001:] Order ID: 3587576077 Account ID: 8BC8PXUINA [speaker002:] Identity has been verified, now I just need the username and email to research this further. [speaker001:] Username: rd052284 rd052284@email.com [speaker002:] In looking at the order it seems that email was indeed an error, everything looks set for tomorrow afternoon. was there anything else I could help with? [speaker001:] thats all! thank you [speaker002:] have a great day [speaker001:] How may I help you? [speaker002:] Hi I need to add an item to my order please I meant to add it to the cart earlier but checked out already can you assist It says my order was received can we add [speaker001:] Sure may I have your full name, account ID and order ID to verify? [speaker002:] yes Joseph Banter at 4036 Brushwick Dr 8161345375 [speaker001:] May I have the account ID as well? [speaker002:] RDZBWMCRF1 Do you my the order [speaker001:] What is your membership level? [speaker002:] I just have guest membership at the moment [speaker001:] Sorry, we cannot add a new item to the order already done at guest level. [speaker002:] That doesnt make sense just because i am at a guest level i can not add my item youre saying? ok [speaker001:] You can make a new order if you want later, but you cannot add a new item to a completed order. Is there anything else you needed today? [speaker002:] Oh well I tried I really want it. Okay I will think about making another order although frustrating thanks [speaker001:] No problem. Have a good day! [speaker001:] Hello and welcome to AcmeCorp. With whom do I have the pleasure of speaking with today? [speaker002:] My name is Alessandro Phoenix. I got this really great pair of jeans for my son and I ordered the wrong size. I hoping you can help me with the return. [speaker001:] Hi Alessandro. I will be happy to help you with the return. First, I'll need to validate the purchase. Can I have your username, email address and order ID please? [speaker002:] My username is ap008433, ap008433@email.com, and order ID is 1793694610. [speaker001:] Great, you are all validated. Next, can I get your membership level and the date you purchased the jeans? [speaker002:] I am a Silver and I purchased them on 09292019. [speaker001:] Thanks. I will be happy to do the return for you. I just need your full address first because you will be printing out a shipping label. [speaker002:] My address is 4444 Woodshore St., Newark, TX, 34942 [speaker001:] Finally, how would you like to return the jeans: by mail, in store, or drop off center? [speaker002:] I can just mail them back if that works for you all. [speaker001:] Yes, that will work. Okay you're all set. Just print out the return label sent to your email and attach it to the package with the jeans and just ship it out to us. When we receive it, we'll process your return. Is there anything else I may help you with today? [speaker002:] No, that is all. Thank you so much for your help. [speaker001:] You're so welcome, have a wonderful day. [speaker001:] Hello! Thank you so much for choosing AcmeBrands. How may I assist you? [speaker002:] I was curious if a shirt would shrink after watching it was made by tommy hilfiger [speaker001:] I'll be glad to help you with that! One moment, please. Our recommendation is that you wash your shirt in cold water, as hot water has the tendency to shrink the fabric. [speaker002:] so that would alleviate the concern then? [speaker001:] The same goes with drying: lineair drying or using a lower heat setting on your dryer will be really beneficial. Yes, using a cold water wash should go a long way to alleviate potential shrinking. [speaker002:] alright thanks for the info [speaker001:] Is there anything more I may help you with today? [speaker002:] no that was all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi I was trying to view my shopping history online But I have recently lost the phone that I use for two-factor authentication. I was hoping you could help me [speaker001:] Oh, I'm sorry to hear that, but I can help [speaker002:] Thank you [speaker001:] If I can gather some information from you to confirm your account identity, I'll be able to email you a one-time code that you can use instead of the usual text-message code from there you'll be able to access your account and either turn off the 2FA, or put in a new phone number [speaker002:] sure. [speaker001:] I will need to ask your full name, and your email address [speaker002:] Alessandro Phoenix i have my pin number. Will that work instead? [speaker001:] and also, for security purposes, either your PIN number, or the answer that you gave to a security question [it was most likely your mother's maiden name]. Yes, you read my mind. Thanks [speaker002:] 221405 [speaker001:] With your PIN number, I can see an email address on file, will that be okay for receiving the code? [speaker002:] Sure. Thank you [speaker001:] Okay, the link has now been sent. That should allow you to log in now [speaker002:] Thank you [speaker001:] Is there anything else I can help with while we're here? [speaker002:] Thats all. Appreciate it [speaker001:] Okay, have a great day, Mr. Phoenix [speaker001:] Hi! How may I help you today? [speaker002:] Hello, I would like to get a refund on a pair of Calvin Klein jeans because they are not what I want [speaker001:] Sure I can help with that Can I have your name [speaker002:] Chloe Zhang [speaker001:] Can I have your username, email address and order id [speaker002:] chloez18, chloez18@email.com, 5375396196 [speaker001:] Is there anything wrong with the item? stained, wrong size et [speaker002:] Just do not want it [speaker001:] Ok great. How would you like your refund [speaker002:] Back on my card please [speaker001:] How much was the item [speaker002:] $54 [speaker001:] Thank you! I have issued the refund Is there anything else I can help with today? [speaker002:] Thank you, that is all [speaker001:] You're Welcome! Have a great day [speaker001:] how may i help you? [speaker002:] Hi. My name is Rodriguez Domingo. For some reason, this website is running really slow. Is something going on with it? [speaker001:] am i correct in understanding you are inquiring about our website's speed today? [speaker002:] Yes. It is too slow to even do anything. [speaker001:] I can definitely help you with that today first, i will write a memo to our internal team, to notify them of a potential issue. now, first please try logging in and out of the site, to see if that fixes the problem [speaker002:] Ok I logged out and logged back in. I'm having the same problem. [speaker001:] no problem now, try closing all other browser tabs or applications. sometimes our site can run slow with too many other things running simultaneously [speaker002:] Ok I will try that. I closed all other sites and now it's running smoothly. [speaker001:] that is good to hear! is there anything else i can help you with today? [speaker002:] No. Thanks for your assistance. [speaker001:] have a nice day [speaker001:] Hello! How can I help you today? [speaker002:] hello i want to this jacket [speaker001:] Do you have a question about a jacket? [speaker002:] how much this jacket thanks giving the details [speaker001:] DO you have an item number for the jacket? [speaker002:] yes [speaker001:] Can I have it, please? Are you interested in the overnight shipping price, or the actual price of the jacket? [speaker002:] yes interested [speaker001:] For a jacket that is less than 5 pounds, it would be $39.99. For 10 pounds or less, it would be $54.99. I'm sorry, I neglected to ask you your name. Can I have it, please? [speaker002:] thanks for this information i am saran what is your name [speaker001:] Those were prices for continental US based customers, Saran. If you would like prices based in Hawaii or Alaska, just let me know! I am Molly. Is there anything else I can help you with today, Saran? [speaker002:] enough this information thank you [speaker001:] Thank you, have a great day! [speaker002:] thank you [speaker001:] Bye! [speaker001:] Hello [speaker002:] Hello, how can I help you today? [speaker001:] Yeah i need to make an order A jeans [speaker002:] No problem. Did you already have an existing order or do you want to create a new one? [speaker001:] I just want to create a new one how do i go about that? [speaker002:] Is the item in your shopping cart already? [speaker001:] No [speaker002:] Ok, I can place the order for you if you would like. [speaker001:] Yeah i will like you to do that for me [speaker002:] Sure, I need your full name or account ID to pull up your account. [speaker001:] My name are Carla Ortique [speaker002:] Thank you Carla. One moment please. Do you have your credit card information? [speaker001:] Okay [speaker002:] Or I can use the card on your account. [speaker001:] Yeah but i don't think i can share my details here [speaker002:] No problem, I will go ahead and use the details on your account if you want to go ahead and order. [speaker001:] Ok [speaker002:] Last thing please tell me the brand of the jeans you wanted to buy. [speaker001:] Tommy Hilfiger $60 [speaker002:] Your purchase has been made. Did you need more help? [speaker001:] No [speaker002:] Ok hope you have a good day! Bye [speaker001:] Hello, how can I help you today? [speaker002:] I would like to know what all the membership levels are [speaker001:] Glad to help. May I have your name please? [speaker002:] Chloe Zhang [speaker001:] thanks Chloe. Give me a second. [speaker002:] ok [speaker001:] Our membership levels include Bronze, Silver, and Gold. All other customers are considered guests. [speaker002:] OKay, thank you for the information [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] That is everything [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I'm thinking about buying a shirt of yours might I need some more info [speaker001:] Of course! What kind of information are you looking for? [speaker002:] I'd like to know how to wash the Michael Kors shirt? [speaker001:] Let's see what we can find out. One moment. [speaker002:] thanks [speaker001:] With this shirt, it is pretty straightforward. You can actually throw it in with your other clothes. But use color guard with bleach detergent. When you dry use permanent press when possible, but this is not required. [speaker002:] Great that's nice to know [speaker001:] Does this answer your questions? [speaker002:] yes thanks [speaker001:] Great! Is there anything else I can help you with today? [speaker002:] no that is all [speaker001:] You have a wonderful rest of your day! [speaker001:] Hi! Acme customer support, this is Joe. How may I help you today? [speaker002:] I want to know how long premium membership lasts once I get it because I want to buy some stuff. [speaker001:] I'll be happy to give you that information, can I get your name to start? [speaker002:] Name: Norman Bouchard [speaker001:] Just a moment, Norman. Our memberships run on a calendar year schedule. So, if you qualify in 2020 it won't run out until December 31, 2021. [speaker002:] Okay [speaker001:] Does that make sense to you? [speaker002:] Okay Yes [speaker001:] Is there anything else that I can help you with today? [speaker002:] No [speaker001:] It's my pleasure. Have a great day, Mr. Bouchard. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Could you tell me whether there are any larger sizes for the michael kors jeans? [speaker001:] Yes I would happy to look into this for you. These jeans do come in a variety of different sizes. Lengths are generally standard with a 36 in inseam and we stock new jeans at the beginning of each month. Do you have any other questions for me? [speaker002:] no that was all I appreciate the quick answer [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello! How can I help you today? [speaker002:] hi i would like to inquire about a product that iwant to bu buy Let me know if you can help me [speaker001:] Great! May I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you Rodriguez! What product do you have questions about? [speaker002:] does the tommy hilfiger boots come in a different color other than black??? [speaker001:] Most of our boots are black, because that is more stylish this season. But some will have a bit of dark brown over time [speaker002:] ok thank you thast all i need to know [speaker001:] OK have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hey, do you know a lot about the different products you sell? [speaker001:] Yes I do! What did you want to know? [speaker002:] I'm a bit color blind and I'm trying to see if these jeans are blue or black. [speaker001:] Hello, our jeans come in a variety of colors including dark to light blue, brown, quartz, and jet black. [speaker002:] So are these blue or black? They'r Guess brand. [speaker001:] They come in a variety of colors, you can choose the color online. [speaker002:] I see. That makes sense. [speaker001:] For this particular pair, you will be able to see all the colors we have [at least using the color name] online! Anything else you need? [speaker002:] No, you've been very helpful! Have a good one! [speaker001:] YOu as well! [speaker001:] Hello. How may I help you today? [speaker002:] Hi. My name is Crystal Minh. I have a question about this Michael Kors jacket for $49. I wanted to know how often it should be washed? [speaker001:] Sure Crystal. Let me take a look for you. This jacket is great because it does not require dy clean only. [speaker002:] Ok thanks! [speaker001:] You can wash as needed in the regular wash. Just use low heat to avoid shrinking. [speaker002:] Ok [speaker001:] Is there anything else I can help you with today? Hello? [speaker002:] No thats it thank you. [speaker001:] Great. have a nice day. [speaker001:] Hello. How can i help you today? [speaker002:] I was going to log into my account to check my order, I forget my username though [speaker001:] Okay. I'm sorry about that. Let's locate your username Can I get your full name and account ID? [speaker002:] Joseph Banter xj3934sj [speaker001:] Great and can I get your zip code and phone number? [speaker002:] 33207 101-0176 [speaker001:] okay Your username is jbanter1 Is there anything else I can help you with? [speaker002:] no that was all thank you so much [speaker001:] Have a good day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] hi, i was charged for an order but i never bought anything [speaker001:] OK. I can help. [speaker002:] ok great [speaker001:] It was an order for an item? [speaker002:] yes it says i bought a calvin klein shrt but i did not [speaker001:] Ok. May I have your full name or account ID? [speaker002:] Joseph Banter [speaker001:] OK. I have pulled up your account, joseph. May I have your username email address and order ID [speaker002:] Username: josephb6 Email Address: josephb6@email.com Order ID: 4535425307 [speaker001:] Thanks. One moment. What is your membership level? [speaker002:] gold [speaker001:] Thank you very much. We value our gold members and I will correct this. [speaker002:] ok perfect [speaker001:] OK. I have added a credit to your account. [speaker002:] ok perfect thank you [speaker001:] You're welcome. Anything else? [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi, I have a question about jeans [speaker001:] Sure. I can help. [speaker002:] Do you offer any designs that have ripped holes in them? [speaker001:] Ok. Let me check. Yes. In fact, our most popular jeans have artistic holes in them. Please check the website for availability. Hope this helps. [speaker002:] Excellent, that's what I was hoping for. Thanks for answering, that was all I needed today [speaker001:] Great! Have a wonderful day. [speaker001:] Hello, how can I help you? [speaker002:] My shipping address and the address in my email notification do not match [speaker001:] Okay, can I please get your full name, account ID and order ID Also, do you know the shipping status of your order? [speaker002:] Joyce Wu Account ID: EZY6JAFF5N Order ID: 6868933306 and it says delivered but I never received it [speaker001:] Okay, I just need to verify your purchase, then I can change the address. Can you please tell me your username and email address? [speaker002:] joycew65 joycew65@email.com [speaker001:] Okay, what address do you want it shipped to? [speaker002:] 6529 Brushwick Dr, Brighton WA 43145 [speaker001:] Okay, I've updated your order. Is there anything else I can help you with? [speaker002:] Nope that is all [speaker001:] Have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] Hello, I want to check out the status of my subscription I did not want to subscribe and it may have been accidentally added to my account [speaker001:] I can certainly take a look for you. What is your full name? [speaker002:] My name is Albert Sanders [speaker001:] Next, I need your account ID and the order number in question [speaker002:] Well, I don't know my account number I just don't want an additional subscription billed to me [speaker001:] To pull up your account and look, I need the account ID. Unfortunately I can not do much without verifying your account. [speaker002:] I see There is no other way to check if a premium subscription was added to my account then? [speaker001:] Not without pulling up and verifying your account I would be happy to forward this request on to a manager if it would help [speaker001:] Hello, how may I help you? [speaker002:] Hi my name's Joseph Banter, I just need to change the shipping address on an order It says "Out for Delivery". Does that mean that it's still waiting to leave the loading dock? [speaker001:] Okay, I'll need the current address on the account [speaker002:] The current address is 0026 Kennedy St Monterey, NY 92531 it should be 1026 Kennedy [speaker001:] Thank you, I'll also need your Username, Email, and order ID [speaker002:] josephbanter874 josephbanter874@email.com 1989482774 [speaker001:] Thanks, I'll changed the address to 1026 Kennedy I'll change it right now. You're all set, is there anything else I could do for you? [speaker002:] No, that should be everything [speaker001:] Have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi I have a question about my account [speaker001:] What kind of question do you have about your account? [speaker002:] I wanted to check on the the status of my premium subscription [speaker001:] Let me look in to that for you. Can I get your full name or Account ID? [speaker002:] Crystal Minh [speaker001:] Thanks Crystal. What were you wanting to know about your subscription today? [speaker002:] when does it expire? [speaker001:] I can look this up for you Crystal. Can I get your Account ID and Order ID to verify your identity? [speaker002:] XDBGSYBUXC 6134676725 [speaker001:] Thanks Crystal. I pulled up your information. You have an amount of $49 due tomorrow. [speaker002:] ok is is possible for you to pay for it with the card on file? [speaker001:] It sure it. I also just sent you a link so you can look this up yourself in the future. Do you have your username so you can log on? One moment while I get this paid for you. [speaker002:] great thanks [speaker001:] Were you wanting to pay the full $49 today? [speaker002:] yes [speaker001:] Alright, it is paid in full. Is there anything else you need today? [speaker002:] great thank you! I'm good now [speaker001:] Thanks, you have a great day Crystal! [speaker001:] Hello, how can I help you? [speaker002:] Hi I want to return the item below because it is the wrong size It is a Tommy Hilfiger shirt [speaker001:] I can help with that, sorry for the issue! Can I get your full name or account ID please? [speaker002:] Name: Norman Bouchard [speaker001:] Thanks. I will also need your username, email address, and order ID to pull it in [speaker002:] Username: normanbouchard366 Order ID: 7305343548 Email Address: normanbouchard366@email.com [speaker001:] What is your membership level? [speaker002:] Member Level: Guest [speaker001:] When did you purchase the item? [speaker002:] 2019-09-16 [speaker001:] Do you have the receipt? [speaker002:] No [speaker001:] Unfortunately, you are past the return period for the item as a guest. You will not be able to return this item [speaker002:] OK [speaker001:] Sorry to tell you that. Is there anything else you needed? Have a good day [speaker001:] Hi, thank you for shopping with AcmeCorp! How may I help you? [speaker002:] I ordered the wrong item and wanted to see if it's possible to cancel my order. [speaker001:] Let's see what we can do! May I have your full name? [speaker002:] David Williams [speaker001:] Thank you. Do you know what the shipping status is? [speaker002:] It says Order Received [speaker001:] Now I need to validate your purchase. Can I have your username, email address, and order ID? [speaker002:] username: davidw80 email: davidw80@email.com Order ID 6120894143 [speaker001:] Thanks! Just to verify, you wanted to cancel the order, correct? [speaker002:] Yes [speaker001:] I was able to process the cancellation. Is there anything else you need? [speaker002:] No, that's it. Thank you! [speaker001:] You're welcome! Have a nice day. [speaker001:] Hello, how may I help you? [speaker002:] Hello, I want to return a product. It has a stain on it. [speaker001:] Sure, could I have your name, please? [speaker002:] My name is Rodriguez Domingo [speaker001:] Thanks, Rodriguez. I'll also need your username, email, and order ID. [speaker002:] My username is rodriguezdomingo754, my email is rodriguezdomingo754@email.com, and my Order ID is 2716172569 [speaker001:] Thanks, what's your membership level? [speaker002:] Silver [speaker001:] When was the purchase date? [speaker002:] September 25, 2019 [speaker001:] Do you have the receipt? [speaker002:] I have the order statement I do have the paypal receipt [speaker001:] Okay, great. Do you have an address for us to send the shipping label? [speaker002:] 4439 Brushwick Dr Brighton, CA 80225 [speaker001:] Would you like to return it by mail, in store, or at a drop off? [speaker002:] By mail [speaker001:] Okay, you're all set. Is there anything else I can do? [speaker002:] No, thanks for the help. [speaker001:] Have a good day! [speaker001:] Hello. How may I assist you today? [speaker002:] Hi, I want to keep the subscription active and pay the fee My name is Rodriguez Domingo [speaker001:] Sure thing. Can I have your account and order IDs please? [speaker002:] Account ID: XBGFWJYXKY Order ID: 4167839422 [speaker001:] How much of the subscription would you like to pay? [speaker002:] I would like to pay all of it, however much it is [speaker001:] It's 99 in total. Do you have a card you want me to use, or shall I use the one on file? [speaker002:] The card on file is good [speaker001:] Okay, I have made the payment with your card, and your subscription is active. Is there anything else I can help with? Also, the amount charged to your card is $99. [speaker002:] That's it, thank you for the help! [speaker001:] Thanks for reaching out. i hope you enjoy the rest of your day. [speaker001:] Hello, thank you for contacting AcmeBrands, how can I help today? [speaker002:] IM NOT A HAPPY CAMPER my promo code that I just got isnt working [speaker001:] I'm sorry to hear that,let me see what I can do. Can I have your full name or account ID? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal, how long have you had this promo code? [speaker002:] 2 days [speaker001:] Hmmm, seems like it should still be working, let me take a look at the system. It does look like this promo code may have already been redeemed. Can I have your membership level? [speaker002:] only a guest [speaker001:] I do apologize for the issue, but as far as I can tell the promo code has already been redeemed. And for our guest members, I have no way of telling who used it or generating a replacment. [speaker002:] ughhhh this stinks I knew Claire would use it first [speaker001:] I'm sorry about that, is there anything else I can help with? [speaker002:] no ill go beat her [speaker001:] I didn't see that. Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] My husband told me that a premium subscription was added to our account that we didn't want [speaker001:] No problem, just a moment. Can I please have your full name or account ID. [speaker002:] Joyce Wu [speaker001:] I am going to see if this is a problem in the system. [speaker002:] ok [speaker001:] The service has been removed. [speaker002:] Great. Thanks. [speaker001:] I am also going to offer a refund because of this error. I have refunded $40 Is there anything else I can do for you today? Are you there? [speaker002:] No, that's it. Thank you. [speaker001:] Great, thank you for contacting AcmeCorp and have a good day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I need to manage shipping details. My situation changed. [speaker001:] OK. You need to change shipping details on an order? [speaker002:] Yes [speaker001:] What did you need to change? [speaker002:] my current address [speaker001:] OK. I can help. What is your full name and account ID [speaker002:] Crystal Minh FPXMY2DD9W [speaker001:] OK. I have pulled up your account. What is the street address now [The one you want to change] [speaker002:] 0424 Primrose Ave Baltimore, TX 96656 [speaker001:] I will need your telephone and pin [speaker002:] 616-2645 [speaker001:] and the pin? username or email address is fine as well [speaker002:] I dont have one cminh965@email.com [speaker001:] Thanks. What is the new address? [speaker002:] 0424 Primrose Ave Baltimore, TX 96656 [speaker001:] OK. I have updated the account. Anything else? [speaker002:] no [speaker001:] Thanks. Have a great day! [speaker001:] Hello, Thank you for reaching out to us today. How may I help you? [speaker002:] Hi I would like to dispute your bill because you got charged twice for your subscription [speaker001:] Oh I'm so sorry to hear that. Let's look into it and see if there is anything we can do. [speaker002:] Thank you [speaker001:] Could you provide me with your Full name and account ID please? [speaker002:] Rodriguez Domingo 7XJSCIGP8R [speaker001:] Thank you Rodriguez. I was able to pull up your account. Could you also provide me with the Order ID so I can verify your identity? [speaker002:] Order ID: 1171512550 [speaker001:] Great. Everything looks good and I was able to pull up your order. Could you tell me your membership level please? [speaker002:] guest [speaker001:] Alright, one moment while I check with our system [speaker002:] ok [speaker001:] Unfortunately, this charge was not in error. You noted it was a double charge so it is likely that the previous bill was charged later than normal. I'm sorry for any inconvenience this may have caused. [speaker002:] can you verify that for me? [speaker001:] I would suggest contacting your bank just to double check but this is all I can do on my end. [speaker002:] i would like to speak with a manager [speaker001:] Sure thing I'll go ahead and transfer you to a manager momentarily. [speaker002:] thank you [speaker001:] Was there anything else I could help with at the moment? [speaker002:] nope [speaker001:] Thank you for shoppign with is and again I'm sorry for the inconvenience. One moment while I transfer you. [speaker001:] hi [speaker002:] Hi! How can I help you? [speaker001:] I would like to know the close time for the local stores I would be closing late from work and would like to know if I would meet the store opened or not [speaker002:] Local store hours may vary, but they are typically open from 8 AM to 11 PM to best serve our customers. I can send you a link for the list of hours by location, if you'd like. [speaker001:] I would very much like that [speaker002:] I have sent the link to your email address on file. Is there anything else I can help you with today? [speaker001:] Thanks so much. [speaker002:] You're very welcome! [speaker001:] That would be all [speaker002:] Okay, have a wonderful day. [speaker001:] Hello. How can I help you? [speaker002:] hi there how are you? I am a bit confused on the price on one of your items [speaker001:] I am great! How are you? I will be happy to assist you. Which item? [speaker002:] pretty good thanks for asking! the brown leather Calvin Klein boots [speaker001:] Ok, I will be more than happy to look into that. What is your name? [speaker002:] Joseph Banter, and thank you! did you need my username too? [speaker001:] Thanks Joseph. [speaker002:] you're welcome [speaker001:] Have you already ordered the bootsZ? [speaker002:] no not yet I put them in my cart yesterday. the price yesterday was only $49 I wanted to see if I could get the price that they were when I put them in my cart? [speaker001:] I will certainly look into that. [speaker002:] thank you!! [speaker001:] May I please have your account ID? [speaker002:] sure AK5PYHWAHU [speaker001:] Thank you, I apologize that you saw a lower price yesterday. Unfortunately, the pricing is out of our control. Is there anything else I can help you with? [speaker002:] could you please at least give me a discount based on my Gold level Member status? [speaker001:] Since you are a loyal member, I will be happy to give you a promo code for a discount. Your code is NEOCZ. Is there anything else I can help with? [speaker002:] Great! Thank you! No, I think that will be all for today. [speaker001:] Great. Thanks for being a customer and have a wonderful evening. [speaker001:] Good afternoon, how can I help you? [speaker002:] Hi there, I received an email that that a premium subscription service was added to my account, but I never authorized this and don't want to be charged for it [speaker001:] I see, let me check one moment please [speaker002:] my name is Alessandro Phoenix [speaker001:] Sorry for the delay, I was making sure I had your solution. I see that you possibly have a problem of buying a product that you did not order. Let me enter your name [speaker002:] yes, getting a subscription that i didn't order [speaker001:] would you give me your username, email and order ID please [speaker002:] yes actually i don't have any of those items i only have my name and address [speaker001:] Ok let me check then one moment. Mr. Alessandro, the only thing I can tell you is to make a cancellation of your membership but with this action you will still pay the membership of this month, but it will not be charged in future months [speaker002:] that sounds fine [speaker001:] you can do it on the page at any time. [speaker002:] ok thank you [speaker001:] Ok a pleasure to help you have a nice day [speaker001:] Hello, how can i help you today [speaker002:] Hi, can you let me know the status of my order? It hasn't arrived yet It's been 9 days [speaker001:] Okay sure, could i get your full name and account ID please [speaker002:] David Williams ZLHP9934AN [speaker001:] Okay and could i get the order ID also [speaker002:] 7624366599 [speaker001:] and lastly your email adress please [speaker002:] dw545277@email.com [speaker001:] Okay it looks like there were some delays but the item should be getting to you soon. I am very sorry about the delays, is there anything else i cna do for you [speaker002:] No, that's all Thank you! [speaker001:] No problem have a nice day [speaker001:] Hello. Thank you for contacting Acme. May I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you Alessandro, how can I help you today? [speaker002:] I wanted to check the status of my account. I believe i have some missing credits. [speaker001:] Ok, I will be happy to help. What is your Account ID? [speaker002:] I'm not sure how do I find that? [speaker001:] It should be on your account... [speaker002:] I don't see it, can you use my name instead my credits should be from a previous purchase [speaker001:] Do you have an order ID? [speaker002:] No but the last thing I ordered was a Michael Kors Jacket for $59 [speaker001:] Okay, try to log in and out of your account. It seems like the credit should be there, as far as everything I can see on my end. [speaker002:] Does it show that my credits came with the deal? [speaker001:] Yes, it shows you should have them. [speaker002:] Ok awesome that's all i wanted to check [speaker001:] Great! have a great night [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hello there. The website seems to be moving really slowly for me right now while I'm clicking around. It's hard to use and I was wondering if you could tell me what's going on or help me to do something differently so that I can place an order? [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Sure. My name is Joyce Wu. [speaker001:] Thank you Joyce, and I do apologize for the inconvenience. Would you please try logging out of your account and logging back in again? [speaker002:] It's quite alright, it could be me and not the website but I'm really not sure. Sure. I'll do that now. [speaker001:] Wonderful, please let me know how it goes! [speaker002:] I tried that and it's still very very slow. [speaker001:] Hmmm, let's try ensuring that your browser isn't slowed down by too many tabs. Would you please try closing any extra tabs that you have open at this time? [speaker002:] Absolutely. I'll do that for you right now. [speaker001:] Terrific! Really appreciate it. [speaker002:] Now we're moving! That had to be the problem. I'm so sorry for bothering you with that. [speaker001:] Oh no worries! I'm so glad we were able to resolve it for you. [speaker002:] Thank you so much! [speaker001:] Is there anything more I may help you with today? [speaker002:] Oh no that was all. Stay safe out there and take care. Thank you again. [speaker001:] Likewise, stay safe and be well! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you? [speaker002:] Hello my name is Sanya Afzal and I want to return a jacket because it arrived and its the wrong color [speaker001:] Sure, let me get your account pulled up. alright to look up your order, I need your username, the email tied to your account, and the order number. [speaker002:] Ok let me send that info real quick Username: safzal27 Email Address: safzal27@email.com Order ID: 8687793798 [speaker001:] and what membership level are you? [speaker002:] I am a bronze level member [speaker001:] I take it the jacket just arrived so the order is less than 90 days old? [speaker002:] it actually arrive on the 21 of Octuber last year [speaker001:] Do you have the original packaging and receipt? [speaker002:] Yes I do [speaker001:] alright, we can do a return then. I will need your full address so we can set up a shipping label for you [speaker002:] Ok thank you very much Address: 3100 2nd Ave San Mateo, TX 81848 [speaker001:] What is your address? [speaker002:] that is my address [speaker001:] and how would you like to make the return. By mail, store return, or drop off box? [speaker002:] I would rather return it by mail [speaker001:] Sure, no problem. I have the return all set up. Just print off your label, and send the package to us. We will get it all sorted from there. Is there anything else I can help you with? [speaker002:] No that would be all thanks for your assitance I will print the label and get on it right away [speaker001:] No problem at all. You have a great rest of your day. [speaker001:] I would like help immediately [speaker002:] Hi! How can I help you today? [speaker001:] I am a valued Gold member, but I feel like I am not being treated properly [speaker002:] I am so sorry What is the issue? [speaker001:] Thank you. I am glad to see that someone cares at this company I received a promo code from you awhile ago. It was for Gold members only and I was excited to use it [speaker002:] I appreciate that! [speaker001:] But when I entered it in today, I received a message saying that the code is invalid. This is not okay. I buy a lot from you and I expect to be treated as a valued customer [speaker002:] Oh no! What is your account ID or full name? I will get this resolved I apologize about this [speaker001:] My name is Crystal Minh Thank you. I expect the best from you and I don't feel that I am getting it [speaker002:] I am so sorry Promotions only last for about 7 days, how long has it been since it was issued? [speaker001:] It was issued nine days ago But no one told me about this 7 day period when I received the code So I want to be able to use it [speaker002:] I have generated a new promo code, it is: E9PCE I am very sorry about the issues. Is there anything else I can help you with? [speaker001:] Thank you! You've been very helpful I will use the new code to get my discount I don't need anything else at the moment [speaker002:] Fantastic! Don't hesitate to contact us again and have a good day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi I was planning on purchasing an item and wanted to get some more information on it. [speaker001:] I would happy to help. What questions do you have? [speaker002:] I was looking at Tommy Hilfiger boots I wanted to know if these shoes are waterproof? [speaker001:] Most of our boots are waterproof, but one way to check for sure is to look at the guarantee upon purchase. For this boot, it is waterproof. Any other questions? [speaker002:] That is all Thank you [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I need to check on the status of an order, I am concerned the payment method may not be correct. [speaker001:] Sure. Can I please get your name? [speaker002:] David Williams [speaker001:] Thank you, David. Can you please provide me with your Account ID and Order ID as well? [speaker002:] Sure. Account ID: H84YKGZSGU Order ID: 9292357013 [speaker001:] Thank you for that. Do you know what the shipping status is on the order? [speaker002:] It says that the status is Delivered [speaker001:] Okay, David. Unfortunately as the order has already been delivered we are unable to update the payment method at this time. I can, however, update your payment method for future orders. Would you like to do that at this time? [speaker002:] Ok, can we just verify that the order was charged to my Debit Card? [speaker001:] Yes it was charged to the debit card on the account at this time. [speaker002:] Ok, that is what i needed to know. I was afraid it charged to my old credit card and that account is closed [speaker001:] Oh sure, I understand. Can I help you with anything else today? [speaker002:] No, that is everything, thank you for your help. [speaker001:] Thank you and have a great afternoon! [speaker001:] Hi! How can I help you today? [speaker002:] I was looking at your shirt by calvin klein I wanted to know how wide the collar is on it I've got a pretty thick neck and wanted to make sure it wouldnt squeeze [speaker001:] All of our shirts are specifically designed for extra comfort and they do not have tight collars. The standard size is 15 inches but there are smaller ones with 14-inch collars and larger ones with 16-inch collars. Are there any other questions I can answer for you today? [speaker002:] well thats good to know, that was all the questions I had [speaker001:] Okay, have a great day! [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] I have a question about my account [speaker001:] Sure thing, what is your question? [speaker002:] I signed up for the premium subscription but I was just checking my account and I don't see the credits from my last purchase so I wanted to see what's going on [speaker001:] I'm sorry to hear that. Let's try checking your acocunt to see if anything is wrong. Can I please have your Full name or Account ID in order to pull up your account? [speaker002:] David Williams [speaker001:] Thank you David. I was able to pull up your account. And the problem was that it appears you have a missing credit from a previous purchase correct? [speaker002:] yes [speaker001:] One moment while I check with the system to see what might have happened. [speaker002:] With what I bought in my last order I should have credits about $40 ok [speaker001:] Thank you for that information. It looks like there was an error on our part and the credit wasn't processed properly. Let's go ahead and get a code for $40 so we can get that on your account ASAP, [speaker002:] ok great [speaker001:] Alright, the promo code for you to use is: AR1N8 [speaker002:] ok got it [speaker001:] I'm glad we were able to resolve the issue for you. Was there anything else I could do for you today? [speaker002:] that's it thanks so much [speaker001:] Thank you for shopping with AcmeBrand. Have a wonderful day! [speaker001:] Hello, how can I help you today? [speaker002:] good morning. I heard online that my account may have a subscription on it that I didn't order can you check for me? [speaker001:] Sure, let me look into that. [speaker002:] i'm sorry, the subscription i did want was actually remove... [speaker001:] I see, so a service was removed from your plan is that right? [speaker002:] yes, i heard online that that may have happened. but I don't want to lose my subscription [speaker001:] Could I get your name or account ID please? [speaker002:] yes it's Norman Bouchard and i don't know my account id [speaker001:] That's fine let me see if I can proceed without it. So did you hear about this potential problem through an email? [speaker002:] yes [speaker001:] Let me trying to check our system about this. [speaker002:] ok [speaker001:] Mr. Bouchard I have reinstated this service to your account. Can you check that it works? [speaker002:] sure give me a sec yep, seems to be all good now [speaker001:] That's great! Can I help with anything else? [speaker002:] nope that's it [speaker001:] Have a nice day. [speaker001:] Hi, how can I help you? [speaker002:] Hi. My name is Joseph Banter. My Order ID is 1702872652. I placed my order 9 days ago and still have not received it. What is the shipping status? [speaker001:] Give me a minute and I will look into this for you. Can I have the udsername and email address for the account username [speaker002:] My Username is jbanter4 and my email address is jbanter4@email.com. [speaker001:] Can you see what the shipping statu says on your account? [speaker002:] No I cannot see the shipping status. [speaker001:] The delivery is out for delivery and should be delivered by the end of the day [speaker002:] Ok great. Thank you! [speaker001:] Is there anything else I can do for you? [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hello, I would like to know more about a product [speaker001:] I'll be glad to help you with that! Which product are you interested in? [speaker002:] Product: shirt Brand: Tommy Hilfiger I would like to know how wide is the collar [speaker001:] Great news! Our shirts are designed to be extra comfy and do not have tight collars. The standard collar size is 15", while the small size is 14" and the large is 16". Is there anything more I may help you with today? [speaker002:] Okay that's good to hear, that will be everything I needed help with [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you? [speaker002:] Hi my name is Joseph, i'm looking to buy some boots [speaker001:] That sounds great, how can I help with that? [speaker002:] mm, the price is off it was much cheaper yesterday right now $84, yesterday only $69 can you please help me out? [speaker001:] Yes, let me help you with that Can I get your full name or account ID? [speaker002:] last name is Banter [speaker001:] I will need your full name or account ID please [speaker002:] yea, i said i was Joseph [speaker001:] You said you saw the cheaper price yesterday? [speaker002:] yes [speaker001:] Thanks. Can I also get your account ID and order ID? [speaker002:] Account ID: HYT4NCD4NG Order ID: 9579549164 [speaker001:] Thank you. Our pricing algorithm dynamics changes the price of our items after taking into account several factors [speaker002:] Ok, change it back? I really need these boots and i can't afford them now [speaker001:] I am unable to change the price of an item [speaker002:] is there any you can do at all? anything* [speaker001:] Let's see, it does look like I can issue you a one-time promo code for you. Here you go EHU2M [speaker002:] ok, great, i'll use that today! [speaker001:] Anything else you need? [speaker002:] nope, that is all [speaker001:] Have a great day [speaker001:] how may i help you today [speaker002:] Hi there, I am a huge pasta fan. White is usually my color but hard to keep them clean you know? Im interested to know how you would remove a stain from this type of shirt? [speaker001:] if i understand correctly, you need assistance in how to remove a stain from a specific type of shirt? also may i please have your name? are you there? [speaker002:] Im here My name is David Williams [speaker001:] Thanks david i have found the answer here to remove fresh and wet stains, rinse the shirt in cold water and wash it immidiately dried stains are hard to remove but still can be dealt twith you soak the shirt in cold water for about an hour, then scrub the stain with dishwashing liquid, with a toothbrush or something similar then wash in cold water [speaker002:] Okay, sounds good. I will limit my pasta eating to at home near water to be able to soak the shirt immediately. [speaker001:] is there anything else i can help with today [speaker002:] That is everything. Thank you. [speaker001:] have a nice day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I would to know more about a product [speaker001:] OK. I can help. What would you like to know? [speaker002:] I would like to know how long id the leg length is [speaker001:] OK. I can check. What product is it? [speaker002:] Product: jeans Brand: Guess Amount: $74 [speaker001:] 36 inch inseam and 42 inch outseam. That is for the standard pair. [speaker002:] OKay than you for that [speaker001:] You're welcome. Anything else? [speaker001:] Hi. How can I help you today? [speaker002:] Hello, i would like to know more about an item i am thinking about buying [speaker001:] Ok, what is the item? [speaker002:] The product are calvin klien boots that are $59, i would like to know are they waterproof? *klein [speaker001:] There should be some kind of paper that came with the boots and says if they are waterproof. I can't see if a particular pair is waterproof but most of the boots in the store are waterproof. [speaker002:] okay thank you for helping me with this questions [speaker001:] Of course. Is there anything else I can do for you? [speaker002:] no that will be everything, thank you again [speaker001:] Ok, I will end this conversation [speaker001:] Hello, how may I help you today? [speaker002:] Hi I just have a quick question. Do you know a lot about the jackets on the site? [speaker001:] I should be able to answer most questions you have about our jackets. [speaker002:] This Tommy Hilfiger jacket looks great, but I'm not sure if it's warm enough for me. It's very windy where I live, do you know if this would be a good choice? [speaker001:] I can certainly answer that for you. Please give me a moment to look up that information. [speaker002:] Ok [speaker001:] Yes, this Tommy Hilfiger jacket is one of our best wind-proof jackets. It will effectively shield your body-line from direct wind. In addition, the jacket is insulted to protect you from outside cold. It should be great at keeping you warm even in very windy conditions. [speaker002:] Ah, that's great news [speaker001:] Do you have any more questons? [speaker002:] Thanks for your help. I'm already logged in, so I think I can take care of the rest myself [speaker001:] Is there anything else I can help you with today? [speaker002:] That's all, thanks so much [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how can i help you today [speaker002:] Hi I forgot my password and I'm trying to check out my history online to see about a purchase. Can you help? [speaker001:] Of course, could i get your full name and email please [speaker002:] Crystal Minh is my name Username: crystalm332 E mail is Cminh@hotmail.com [speaker001:] Okay and i need your pin number to reset your password [speaker002:] Pin is 1234 [speaker001:] Okay, here is your password 08spazsj21g9 you can keep using that one or login and change it. Is there anything else i can help you with [speaker002:] Ok, got it, thanks. no, I'm good, thanks and goodbye. [speaker001:] No problem. have a good day [speaker001:] Hi! How may I help you today [speaker002:] Many of your items always seem to be out of stock. What is the problem? I can never order what I want. [speaker001:] I am sorry about that. Let me see what I can do Can I have your name [speaker002:] Alessandro Phoenix [speaker001:] I have notified our team about the issue. We will do a better job with this. Give us about 24 hours to look into the issue and check the site for your items [speaker002:] Ok [speaker001:] Is there any other questions I can answer today [speaker002:] No, that's all [speaker001:] Have a great day [speaker001:] Hi There I bought a Michel Kors Shirt for the amount of $79 The order ID is 4028365819, date of the order was 08-22-2019 [speaker002:] Hi, I'll be happy to help you today [speaker001:] I found out there was stain and I would like a return [speaker002:] Couldd I Please have your full name or Account ID? [speaker001:] Norman Bouchard [speaker002:] Thank you, allow me to confirm your purchase Could you please provide me with your username and email address? [speaker001:] normanb5 normanb5@email.com [speaker002:] You said there was a stain on the shirt, is that correct? [speaker001:] yes [speaker002:] May I know your membership level? [speaker001:] yes it is silver [speaker002:] I'm sorry, it has been over 6 months and we cannot accept the return unless you still have the receipt? Do you still have it? [speaker001:] yes I do [speaker002:] Good news, we can accept the return! [speaker001:] thanks [speaker002:] To help me with the shipping label I will need you street name and number. [speaker001:] 5964 Lincoln ave La Fayette, WA1330 [speaker002:] Thank you, I have entered your information. [speaker001:] thaks [speaker002:] How would you like to process your return? [speaker001:] through my paypal account [speaker002:] Either by mail in store, or at a drop-off location. [speaker001:] mail thanks [speaker002:] You return is ready to go! Is there anything else today? [speaker001:] no that will be it thanks [speaker002:] Thanks and have a good day [speaker001:] hi how can i help you [speaker002:] Chloe Zhang here whyis my subscription cancelled [speaker001:] Sorry are you asking about the status of your subscription [speaker002:] yes [speaker001:] what is your account id and order id? [speaker002:] my I'd is CL456789 [speaker001:] did you see this removal somewhere? [speaker002:] order Id is 146789999 i meant how do I cancel it [speaker001:] You may cancel your subscription anytime and will not be charged for future months. [speaker002:] id like to cancel mine please [speaker001:] ok i cancleed your status. Do you need anything else? [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I wanted to check on the warranty that comes with the Michael Kors boots:] [speaker001:] Glad to help. May I have your name please? Hello, are you there? [speaker002:] i am here i am Rodriguez Domingo [speaker001:] thanks. Give me a second. [speaker002:] I wondered what the warranty is as I live in the midwest with all the seasons, wet and snow. [speaker001:] Got it. Our boots come with a warranty for 12 months from date of purchase. for the material and workmanship. [speaker002:] Oh nice, do you sell some product to go with it, like a protection agent I can put on them [speaker001:] give me a second. You can apply some boots oil two to three times the first week to treat the leather. [speaker002:] Oh nice! thank you very much! I think I will buy them! you helped make up my mind! [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] nope, thanks [speaker001:] Have a nice day! [speaker001:] I would like to upgrade to overnight shipping [speaker002:] Ok [speaker001:] ok [speaker002:] Can you tell me your name or your account ID? [speaker001:] KGITMZTGKH [speaker002:] Can you also tell me your name and the order ID for this shipment? [speaker001:] Joyce Wu 8979619272 [speaker002:] Has this order already shipped? [speaker001:] yes, delivered [speaker002:] If it says delivered it's too late to change the shipping level, but you should get it today [speaker001:] Okay, thank you for the information [speaker002:] Is there anything else I can do for you today? [speaker001:] That is everything [speaker002:] Ok, I'll end this chat now [speaker001:] Hello. How can i help you today? [speaker002:] why was an item i looked at yesterday more expensive today? [speaker001:] I'd love to look into that for you your saying the price went up after yesterday? [speaker002:] i was looking at tommy hilfiger boots yesterday. today when i went back to the product page, the price increased and i want to know why. [speaker001:] Okay let's find out together Can I get your full name and account id? [speaker002:] Sanya Afzal PG3P1ROXQI [speaker001:] okay can i get the order ID as well please? [speaker002:] 9300104940 [speaker001:] Okay this looks like one of those situations where unfortunately the market shifted and the price went up for this item. I'm sorry that this happened to be very bad timing for you [speaker002:] so you are unable to offer yesterday's pricing if i were to order the boots today? [speaker001:] I can do that since you are a valued member. 53MEF Use this promo code on checkout and it will discount the difference [speaker002:] ok. glad i didn't have to go look elsewhere to buy them. [speaker001:] Is there anything else I can do for you today? [speaker002:] that is all i needed. [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hello, how can i help you [speaker002:] so dumb problem i know but I think I forgot my password! have all the other info anyway can'g get in [speaker001:] I will b happy to help you with this problem. Can i get your full name [speaker002:] Joyce Wu the security answer is Singh if that helps I remember that anyway [speaker001:] I found your account. Now can i get the username you use? [speaker002:] jw618363 [speaker001:] I will be unable to get your old password but i can make you a new one. Is that okay? [speaker002:] that's best yes [speaker001:] Okay this is your new password: uil6gb85ieg Can i help you with anything else? [speaker002:] ok thanks gonna write this one down that's all thank you [speaker001:] Great, Have a wonderful day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi! I was looking at buying a few items for gifting and wanted to know when the spring collection drops [speaker001:] OK. Let me check our system. The collections drop on the third day of the month. This is based on specific seasons. The spring is April 3rd. Summer will be July 3rd Fall is October 3rd [speaker002:] Appreciate the information. Thank you [speaker001:] You're very welcome. Glad I could help. Anything else I can help you with today? [speaker002:] Thats all. Thank you [speaker001:] You're welcome. Have a great day. [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] I need help with my shirt order [speaker001:] Ok. Let me get your full name and account ID. [speaker002:] Crystal Minh, cm274117 [speaker001:] OK Crystal. I have pulled up your account. Did you have a shipping question, or was there a problem with the shirt? [speaker002:] I want to return the shirt. It came with a stain [speaker001:] OK. Let me look into that for you. I need your username, email address, and order ID [speaker002:] cm274117, cm274117@email.com, 0483066648 [speaker001:] Could you double check your order ID for me [speaker002:] 0483066648 [speaker001:] OK. I have verified your purchase. What is your membership level? [speaker002:] Gold [speaker001:] OK. Thanks for being a gold member. As a gold member, you have unlimited returns. The return will be processed as soon as possible. Anything else I can help you with? [speaker001:] Hi! How can I help you? [speaker002:] Hi there, I wanted to check the status of my account because I have a shipping question, if that's possible. [speaker001:] Sure, I can help with that. What is your full name? [speaker002:] My name is Alessasndro Phoenix. I'm wondering if my account will provide free shipping out of the country and I know different membership levels provide that, I'm not sure if mine does though. [speaker001:] I can check on that for you. What level membership do you have? [speaker002:] Silver level. [speaker001:] It looks like your account does not qualify for free international shipping. Sorry I couldn't give you the answer you were looking for. I'm sending you a link to our FAQ which has answers to more questions you may have about our services. [speaker002:] Oh that's okay, I just wanted to check and see, and make sure before I started having things sent out of the country when I order.:] [speaker001:] Sure, I understand! Glad I could help. Is there anything else I can help you with today? [speaker002:] No no that was all I needed to know, thank you so much! [speaker001:] You're very welcome! Have a great day. [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Hi. Why is the site so slow? [speaker001:] I'm sorry to hear that the site is running slow. It sounds like we should try a bit of troubleshooting to see if we can get it resolved. Let's try a few things to see if we can get it running corrctly again. Could you try logging in and out of your account please? [speaker002:] I already tried that though [speaker001:] Alright thank you. Have you checked to see if other websites are running smoothly? [speaker002:] Let me see It looks like the other sites are slow as well [speaker001:] Ah, I see. This may be a problem with your internet connection or ISP. I'm really sorry to hear that being the issue as there isn't anything I can do on my end. One more thing you can try just in case is closing any extra tabs you have open on your browser. This might be affecting performance in general. [speaker002:] Oh, okay. That's useful [speaker001:] As well as the tabs there might be a background program slowing things down. [speaker002:] The tabs seemed to be the probkem problem [speaker001:] Great! I'm glad we were able to figure out what was wrong! Was there anything else I could help you with? [speaker002:] No, that's all. Thanks [speaker001:] Thank you for shopping with AcmeBrand. Have a great day! [speaker001:] Hello how are you doing today I need some help regarding my account [speaker002:] hello What is the issue with your account? [speaker001:] I ordered some clothing items and put in the wrong address [speaker002:] You want to change your address now? [speaker001:] Yes please I currently moved and put in my old shipping address I need to put in my new address [speaker002:] Please give me your full name [speaker001:] Crystal Minh [speaker002:] What is the current status of the order? [speaker001:] It says out for delivery [speaker002:] Now I need to validate your purchase give me your username, email and order id [speaker001:] my user name is cminh058 my email address is cminh058@email.com my order id is 6345095533 [speaker002:] Verified! [speaker001:] Thank you so much ok do you have my new address [speaker002:] Send me your new address [speaker001:] It is 1324 Bricktown Lane La Fayette, TX 58738 Thank you so much and have a good day [speaker002:] Address updated I wish you the same [speaker001:] Hello, thanks for contacting AcmeBrands. How can I help today? [speaker002:] Hi, I'm just wondering what I need to do to cancel a subscription. I do want to buy things, though. [speaker001:] Sure, one moment please. [speaker002:] I just lost a lot of weight and I need new clothes. [speaker001:] You can cancel your subscription at anytime and won'be charged for future months. For the current month, you are still responsible for the full billing amount and will continue to receive subscription services or the remainder of the current month. [speaker002:] So, even if I cancel now, I still get the benefits until April 30th? [speaker001:] Is there anything else I can help you with today? Yes, that is correct. [speaker002:] Okay, thanks for your help. Bye. [speaker001:] Thank you, have a great day! [speaker001:] Hello [speaker002:] Yes i'm trying view my shopping history but i forgot my password, so i cant access it [speaker001:] Give me your username or account id [speaker002:] okay albertsanders775 is my username and my account id is AFR546GH [speaker001:] I cannot get your password but I can generate a new one for you [speaker002:] Okay, great [speaker001:] Give me your Pin number or answer to your security question [speaker002:] 1345467 [speaker001:] Here is your new password: 0tkd22bqq2w [speaker002:] ok, thank you for you help [speaker001:] You are welcome. Will this be all for today? [speaker001:] Why does my credit card keep getting declined, it was just working?? [speaker002:] Sorry to hear that. Can I please have your name? [speaker001:] David Williams [speaker002:] Okay, Mr. Williams can you please check the expiration date on the card? [speaker001:] yes it expires next year [speaker002:] Okay, and can you please log out and back in? [speaker001:] let me try [speaker002:] Sure, just let me know what happens. [speaker001:] IT WORKED thank you [speaker002:] You're welcome. Is there anything else I can assist with? Are you still with me? [speaker001:] hi [speaker002:] hi, how can I help you? [speaker001:] nice protect [speaker002:] thanks, what can I do for you? [speaker001:] i am shopping help [speaker002:] and? [speaker001:] t shirt [speaker002:] you are looking for a Tshirt, is that right? what would you like to know? [speaker001:] yes i am google search faq [speaker002:] please tell me what you wold like to find out have you ordered a Tshirt or are you trying to find one? are you still here If I don't hear from you in another 30 seconds I will move on to someone else. Thanks for being our customer! have a good day & come back if you need more help. [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi. My name is Sanya Afzal. I would like to shop on your website today, but it seems to be running really slow. Can you fix this? [speaker001:] There are a few things we can try. First, can you log out of your account and right back in? Sometimes that clears it up. [speaker002:] I logged out and logged back in, and am still having the same problem. [speaker001:] Okay. What happens when you try another website? How is that website's speed? [speaker002:] Other websites are running at normal speed. [speaker001:] Okay. Can you try closing all of the other tabs and programs that are running? Sometimes things running in the background can slow things down. [speaker002:] Ok. I closed all the other tabs and programs and now it seems to be running normally. Thanks for the advice. [speaker001:] Great! Is there anything else I can help you with? [speaker002:] No [speaker001:] Have a great day! [speaker001:] welcome [speaker002:] Hi I have to buy a lot of things in the future I am beginning a new job and I have to get a completely new set of outfits [speaker001:] Okay. I can I help you with that [speaker002:] So I am wondering How long does premium membership last? I want to be able to get free shipping and so on for my new outfits [speaker001:] Give me a minute to search for the right information [speaker002:] Okay sure Do you figure it out? [speaker001:] A membership subscription last for 365 days. It is calculated at the beginning of each month. [speaker002:] Okay great so after I buy it it lasts for about a year? [speaker001:] Yes. [speaker002:] That's good that's a long time I should be able to buy everything that I need for new job Well I will certainty get it now Thanks for explaing! [speaker001:] we will be happy to see you join our premium membership A lot of benefits await you [speaker002:] Great! That's all I needed so thanks for helping me [speaker001:] Is there any other thing that I could help you with? [speaker001:] Hello, how can I help you? [speaker002:] Hello. Can you tell me when your annual sale begins? [speaker001:] Hello, the annual sale ended on January 31st of this year. However, if you subscribe to our newsletter, you can be notified when the next sale will begin, likely around the last week of January [speaker002:] ok thank you! [speaker001:] Anything else you needed? [speaker002:] no that was it! [speaker001:] Have a great day [speaker001:] hello how cna i help you today? [speaker002:] Hi there, I'd like to change my shipping date to next week if that's alright? I thought I put in the later week to get the free shipping but turns out I didn't [speaker001:] What's your name? [speaker002:] Alessandro Phoenix [speaker001:] Cna i have your acocunt id and order id? [speaker002:] Sure, mine is OFBYNNC88B And the order id is 2613387788 [speaker001:] What's the shipping status [speaker002:] Says it's in transit? [speaker001:] Unfortunately, the date can't be modified once its out for delivery Whats your membership level [speaker002:] Darn, yeah I figured that might be the case It's sadly Guest. I thought it was still under review but I guess the a status changed just a bit ago [speaker001:] Im sorry there isnt anything i can do [speaker002:] That's alright. Thank you for looking though [speaker001:] can i help you wtih anythingelse [speaker001:] hi, how can I help you? [speaker002:] Hi! I need to check the status of my item but I can't. I forgot my password. Can you assist me with this? [speaker001:] sure! Can I have your name please? [speaker002:] David Williams [speaker001:] Thanks for that, I'll also need your username please [speaker002:] Username: davidwilliams422 [speaker001:] great, next I'll either need your PIN or the answer to your secret question [speaker002:] 885921 And the answer is ducky [speaker001:] great! I've generated a new password for you. It is 0vvzyvl0b6p [speaker002:] Great!? Thank you [speaker001:] I'll also send you a link on security best practices you're welcome, anything else I can help wtih? [speaker002:] Ok. Good that's all [speaker001:] have a great day! [speaker001:] Hello [speaker002:] Hello! HOw may I help you? [speaker001:] I was wondering when the spring collection will be available for purchasing? [speaker002:] I can find that information for you! [speaker001:] Thank you! [speaker002:] April 3rd! So coming up very soon! [speaker001:] Do you know for how long the Spring Collection will be available? I may not be able to buy anything right away. [speaker002:] The summer collection will roll out on July 3rd. Is there anything else I can help you with? [speaker001:] Perfect! Also before I go are there any states you cannot order from and get shipped to? I currently live in Texas. [speaker002:] We can ship to Texas [speaker001:] Hi! Thank you for contacting us today. How may I help you? [speaker002:] Hi there I have an issue with my order They sent me the wrong size! I am so annoyed because I really wanted to wear this item soon [speaker001:] I am so sorry this happen. Lets get this fixed Can I have your name? [speaker002:] Sanya Afzal [speaker001:] Can I have your username, email address and order id so that I can pull up this order [speaker002:] Okay sanyaafzal426 sanyaafzal426@email.com 6422202452 [speaker001:] Thanks! What is your membership level? [speaker002:] I'm a guest [speaker001:] What was your purchase date? [speaker002:] I bought it on March 10th, 2020 [speaker001:] Thank you! I will print out a return shipping label for you. Can you verify your full address [speaker002:] Okay 2391 1st Ave Raleigh, MI 61119 [speaker001:] And how would you like to return your item, by mail, in store or drop off center [speaker002:] Ummm I guess I can drop it off Where is the center? [speaker001:] You can take it to your local ups store. I have processed a shipping label to be sent to you. Once you receive it take it to your local ups store and ship it off [speaker002:] Oh okay [speaker001:] Did you have any other questions for me today? [speaker002:] I don't want to pay for the return Since you sent me the wrong order It's free, right? Also, I am returning the $54 calvin klein shirt, correct? the wrong size i mean [speaker001:] You are not paying for the return. It is free. Just package up the item, put the prepaid return label that I have sent to you and just drop it off Yes this is for the shirt [speaker002:] Okay, great that's all i needed [speaker001:] Great! Thank you for contacting us and enjoy your day [speaker001:] Thank you for being an AcmeBrands shopper! How may I help you? [speaker002:] Good evening. I am tryin to buy a shirt but the website is really slow. Can you check if it is down? [speaker001:] Sure! There are a few things we can check. First, if you visit another website, does it load quickly? [speaker002:] hmm other websites seem fine [speaker001:] Okay. Can you log out and log back in again and see if that fixes it? [speaker002:] No.. it is still slow [speaker001:] Would you mind closing out all of the other tabs in your browser and any other programs you may be running? Sometimes things running in the background can cause speed issues. [speaker002:] Yes.. now it is better AHa.. I think it is good now Thanks [speaker001:] You're welcome! Is there anything else you need? [speaker002:] That's all Thanks [speaker001:] Okay. Have a nice day! [speaker001:] Hello. How can i help you today? [speaker002:] Hi I want to purchase these jeans but I would like to confirm the leg lenght can you help me with that? [speaker001:] I'd be more than happy to look into that for you [speaker002:] great [speaker001:] So a standard pair of jeans has an inseam of 36 inches and an outseam of 42 inches [speaker002:] that is very helpful, my husband is very tall and I just dont want to buy them to short [speaker001:] Yeah it looks like they are a bit longer than the industry standard so they may be the perfect fit [speaker002:] it sounds like it I will order them right away. Thanks for helping me with that [speaker001:] Is there anything else I can do for you today? [speaker002:] NO that was all I needed [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hello, this is AcmeBrands customer service. How may I help you today? [speaker002:] Hi, my name's Rodriguez Domingo. I want to check my account status. I was given a subscription even though I just ordered my jacket as a guest shopper I don't want a subscription [speaker001:] May I have your username, email address, and order ID so that I can validate your jacket purchase? [speaker002:] The only info I have on my end is my address, 7379 Lincoln Ave, Baltimore CA 28335. All I want is to be refunded the subscription price of $40 if possible, please. [speaker001:] I see, one moment please. I'm afraid the system says that this is not a valid error. [speaker002:] I see. Well, I appreciate the attempt to help ol'Rod here. Thank you [speaker001:] I'm sorry for the inconvenience. Have a nice day. [speaker001:] Hello, how can I help you? [speaker002:] Hi. I just have a question about a jacket. I'm looking at the Calvin Klein jacket for $94. I'm wondering, does this jacket shrink after washing? [speaker001:] Hello, the jacket will not shrink after washing. It is made of a very high-quality material. However, we suggest being cautious of over-drying the product. We recommend line drying it or drying it on a low heat setting. [speaker002:] Ok, thanks that's good info to have. I don't want to spend so much $$ on a jacket and then have it be ruined! [speaker001:] I totally understand! Anything else I can help with? [speaker002:] Well, thanks for your help. That's all I needed to day. [speaker001:] Have a great day [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I have been charged twice for the premium subscription and need a refund [speaker001:] I am so sorry to hear that. Please give me a moment to look into that for you. Can I please have your full name, account ID, and order ID? [speaker002:] Chloe Zhang 4743775209 48TMYLTWDZ [speaker001:] Thank you. Can you please tell me your membership level? [speaker002:] bronze [speaker001:] I sincerely apologize, but our records show that you were billed an additional amount because there was a past due charge on your account. In this case, I am not authorized to offer you a refund. [speaker002:] oh I see Ok well thank you for the information [speaker001:] Is there anything else I can help you with today? [speaker002:] that is all [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] before i purchase anything can you tell me what your return policy is [speaker001:] Sure, could I have your name, please? [speaker002:] Chloe Zhang [speaker001:] Gold members get unlimited returns, Silver can return within 6 months, Bronze within 90 days and Guests can return within 30 days. Is there anything else I can help with? [speaker002:] Does it have to be unopened with receipt [speaker001:] Not if it is within that time frame [speaker002:] ok thanks [speaker001:] Have a good day! [speaker001:] Hello. How can I help you out today? [speaker002:] How can I get a premium membership? [speaker001:] Sure One moment please. Let me get some information for you. A premium membership is not bought. It depends on how much you spend on the site throughout the year. There are various levels at each amount spent. [speaker002:] Ok, I see. [speaker001:] You can check the FAQ on the site. Ill send you a link also. [speaker002:] Ok, thanks. I'm thinking about buying some stuff and I want to make sure I do the right thing. [speaker001:] Sure thing. Anything else that would help you? Hello? [speaker001:] Hi! How may I help you today? [speaker002:] yes i'm trying to view my shopping history online but can't access my account because i forgot my username [speaker001:] OK. I can help with that Can I have your name? [speaker002:] Norman Bouchard [speaker001:] Can i have your zip code and email address [speaker002:] 56820, NormanB@gmail.com [speaker001:] Thank you You're username is NBouchard1 [speaker002:] yes [speaker001:] Is there anything else I can help with today? [speaker002:] that it, thank you so much [speaker001:] Great! Enjoy your day [speaker001:] Hi, how can I help you? [speaker002:] Hello, I would like to check my status of my order because I received and email saying I ordered two items instead of one. I only want ont [speaker001:] Okay, can I have your name please? [speaker002:] Chloe Zhang [speaker001:] Thank you. Can I have your account ID and order ID please [speaker002:] 2FJ9VTE6LA, 6640809218 [speaker001:] I am sorry, this was a mistake on our part. Can you tell me the shipping status? [speaker002:] delivered [speaker001:] Okay, you must come back to the chat and ask to start a refund then. Is there anything else I can do for you? [speaker002:] That is all [speaker001:] Have a nice day [speaker001:] Hello and thank you for contacting AcmeBrands! How can I help you? [speaker002:] Hi, The item I want to buy was cheaper yesterday. Can you help me with the price discrepancy? [speaker001:] Sure. Can I have your name? [speaker002:] Joyce Wu [speaker001:] What was the product you were interested and the prices? [speaker002:] Product: Shirt Brand: Tommy Hilfiger Amount: $99 [speaker001:] Have you already placed the order for the Tommy Hilfiger shirt? [speaker002:] Order ID: 3359757139 [speaker001:] Thank you. Do you also have your account ID? [speaker002:] Account ID: NIQW4GDBZQ [speaker001:] Thank you. Unfortunately, when you completed your order the current promotion was not yet active and I cannot control the prices changes. Pricing is done through algorithms that change based on many factors. [speaker002:] well that doesn't seem very fair since it was less that 24 hours ago. Is there anything that can be done? [speaker001:] I understand how upsetting this can be. I can provide you with a promo code to be used on your next purchase with us, so you can receive a personal discount. [speaker002:] I guess that will be acceptable [speaker001:] Your promo code is IP73P. Just enter it in the promotional code box during checking out and click on the Apply button. [speaker002:] O.k. thank you. [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] no that's all [speaker001:] Okay. I hope you have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I have questions about the status of my subscription [speaker001:] OK, what would you like to know about it? [speaker002:] Umm, how much is due? [speaker001:] OK, before going further, can I get your account ID to pull up your account? [speaker002:] Yea Sure It's 3TGXJC4SWV [speaker001:] Ok, to find out details about the status of your subscription I need your full name and a previous Order ID Do you have that? [speaker002:] 4198876520 Oh and the name is David Williams [speaker001:] Great, those all worked perfectly. It looks like you have a due amount of $14 for today [speaker002:] Yea, I would like to pay that [speaker001:] Ok, i used the credit card on file to pay for the charge [speaker002:] Ok, that works [speaker001:] Just so you know, you can log into your account to do this for yourself in the future Without having to reach out to Customer Service Although we do love chatting with our customers [speaker002:] Oh sure, I'll do that next time then Thanks [speaker001:] No, thank you for being a wonderful AcmeBrands customer have a nice day! [speaker001:] Hello! I am Rodriguez Domingo [speaker002:] Good afternoon, how can I help you? [speaker001:] I want to return my item that I bought it is the wrong color! I didn't buy this one....I needed it for a wedding but now it's ruined. My order is 3870254856 [speaker002:] Ok I understand Mr. Rodriguez, let me help you with your problem. do not worry. [speaker001:] ok thanks! [speaker002:] Your full name or account ID please [speaker001:] Rodriguez Domingo [speaker002:] one moment please Ok, sorry for the delay Would you give me your username, email and order ID [speaker001:] rd490728@email.com rd490728 [speaker002:] order ID please [speaker001:] 3870254856 [speaker002:] thanks! Ok everything in order, it would indicate your level of membership Mr. Rodriguez [speaker001:] Bronze Can I return it now [speaker002:] when you make the purchase Mr. Rodirguez [speaker001:] 2019-12-18 [speaker002:] Oh Mr. Rodriguez, your purchase was over 90 days ago. [speaker001:] Ah ok [speaker002:] With its current level and the return time expires for your order I am sorry. [speaker001:] Ok thanks that will be all [speaker002:] I hope I can resolve your situation at the wedding. [speaker001:] ok [speaker002:] ok, a pleasure to help you [speaker001:] yup [speaker002:] have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] I signed up for the premium service, the problem is that it charged me twice [speaker001:] Glad to help. May I have your full name please? [speaker002:] Albert Sanders [speaker001:] thanks Albert. Give me a second. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] SGSA7PUGCG 2753688712 [speaker001:] Can you also let me know your membership level to proceed further? [speaker002:] guest [speaker001:] Great, the system shows that you can get a refund for the overcharge. How much is it? [speaker002:] excellent 40$ [speaker001:] The refund has been made to your account. [speaker002:] great thanks for the help with that [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] no that will be everything thanks [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] Hi, I need to return an item. I ordered black but got blue [speaker001:] Sorry for this, could I get your name, please? [speaker002:] yes, you have the pleasure of speaking to Alessandro Phoenix [speaker001:] Thanks, Alessandro. I'll also need your Username, Email, and Order ID. [speaker002:] alessandrop307, alessandrop307@email.com and my order number is 1299757368 [speaker001:] Thank you, sir. What is your membership level? [speaker002:] Silver [speaker001:] Okay, and when was the purchase date? [speaker002:] 2019-09-13 [speaker001:] And do you have the receipt? [speaker002:] Yes, I have the original packing and all [speaker001:] Great, let's get that returned. Could I have your address for the shipping label? [speaker002:] 3374 Brushwick Dr Raleigh, WA 4847 thanks for your help, glad it was this easy [speaker001:] Would you like to send it by mail, in store, or at a drop-off location? [speaker002:] send by mail will work [speaker001:] Okay, you're all set. Is there anything else I can do for you? [speaker002:] no that is all, thank you very much [speaker001:] Have a great day! [speaker001:] Hello I have a problem with my account [speaker002:] Okay, what seems to be the problem [speaker001:] I forgot my password! I am so annoyed that I can't remember it Can you show me how to get into my account? [speaker002:] No worries, I can help you with that Can I ask your full name? [speaker001:] Crystal Minh [speaker002:] And can I ask your username? [speaker001:] crystalm922 [speaker002:] Okay, so I can't recover your old password, but I can make a new one so you can get into your account and manually change it to whatever you'd like. To do that I'm going to need your PIN though. [speaker001:] Oh no I can't remember that either I do remember my security answer Would that work? [speaker002:] Was just about to ask Yes that will. [speaker001:] LOL great minds:] It's Martinez [speaker002:] Your new password is: n2zy3iknwcc [speaker001:] Oh, I will try that now [speaker002:] Is there anything else I can do for you today? [speaker001:] That is good! I got into my account. I don't need anything else Thank you!! [speaker002:] Have a nice day! [speaker001:] hello thanks for contacting acme how can i help you? may i have your name [speaker002:] Hi! I am Joyce Wu and I am trying to buy a pair of boots but my card keeps getting rejected. [speaker001:] Oh no, well I will be happy to help JOyce [speaker002:] can you tell me why my card comes up as invalid? [speaker001:] Sure! What is your Account ID? [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I need to check my account but I forgot my usernamw [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] username My name is Sanya Afzal [speaker001:] Thank you, Sanya. To help me verify your identity, would you please provide your zip code, phone number, and email address? Two out of those three options would be fine. [speaker002:] My zip code is 88284 and my phone number is 392-5306 [speaker001:] Perfect, thank you Sanya. [speaker002:] Sure [speaker001:] I've been able to pull up your username; it's safzal1 [speaker002:] Hey that's great! [speaker001:] You should be able to log in now! [speaker002:] Let me try logging in Great! It worked. Thanks [speaker001:] Wonderful! Is there anything more I may help you with today? [speaker002:] That's it. Thank you so much [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you? [speaker002:] yes i would like to know if my shopping cart qualifies for free shipping because i'm wanting to buy some things [speaker001:] If your cart comes out to over $25, you do qualify for free 5 business day shipping. Of course, you can pay to expedite it if you choose. Did you have any other questions for me? [speaker002:] ok thank you, not hat will do it [speaker001:] No problem, you have a great day. [speaker001:] I just want to check if the shipping date is correct because I got an email saying other things. [speaker002:] Hi! I'd be happy to help you with that can I have your name please? [speaker001:] My full name is Albert Sanders. [speaker002:] Thank you Mr Sanders can I have your account ID and order ID please [speaker001:] Account ID is LD41SWMVCC and the order ID is 6434231306 [speaker002:] thank you can I have your username, and email address please? [speaker001:] username is alberts1 and my email address is alberts1@email.com [speaker002:] I have good news, your order looks as expected, the email you received was incorrect I apologize for the confusion [speaker001:] It might have been a scam email then. [speaker002:] Was there anything else I could help you with? [speaker001:] Nothing else, Thank you!! [speaker002:] you're welcome, have a great afternoon! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hello! I need to buy an item but somehow I can't get it in my cart [speaker001:] Oh no I would happy to help you with this. First, can you please make sure the item is still in stock? [speaker002:] Thank you.. yes It is in stock [speaker001:] Can you try to refresh the page and re-add the item to your cart? [speaker002:] ok.. let me try.. hey It is updating now yeah.. now it works [speaker001:] Great, is there anything else I may help you with today? [speaker002:] thank you that's all [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker002:] have a great day [speaker001:] You too, thank you. [speaker001:] Hello, how can I help you? [speaker002:] hello I need to see about changing the address on my account [speaker001:] Sure, I can help you with that. First, what is the name on the account? [speaker002:] Albert Sanders [speaker001:] Great. For verification, what is the current address as listed on your account? [speaker002:] 9575 1st Ave San Lima CA 44029 [speaker001:] Alright, next I need to verify your identity. For this, I need a few pieces of information. Please give me the email address tied to the account along with the telephone number on the account, if possible. [speaker002:] email is alberts6@email.com telephone is 146-8247 [speaker001:] Thank you Mr. Sanders. What is your new address? Hello? [speaker002:] correct address is 9576 1st Ave San Lima, CA 44029 [speaker001:] Alright, I have got that updated for you. Is there anything else I can do for you today? [speaker002:] no that's all for today [speaker001:] Great. Have a good day. [speaker001:] Hello, thank you for contacting AcmeBrand, how may I help you today? [speaker002:] I would like to check on my order status but i cannot access my account because i lost the phone i use for two- factorauthentication ***two-factor authentication [speaker001:] OK, sounds like you want to reset your two-factor authentication, is that correct? [speaker002:] yes because i lost my other phone [speaker001:] OK, to reset I will need to send a special code to your email. First can you provide me with your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] Great, can you provide me with your email address? [speaker002:] NormanBouchard2@yahoo.com [speaker001:] The email has been sent now. To be safe you should also follow best practices for security. I will be sending a link on the best practices to the email address you provided. [speaker002:] okay [speaker001:] Is there anything else I can assist you with today? [speaker002:] no that will be all [speaker001:] Great, thank you and have a great day! [speaker001:] Hello. How can I assist you today? [speaker002:] Hi, I'm interested in a few items, but I wanted to ask about gift wrapping How much does it cost? [speaker001:] Gift wrapping costs a fixed price of $4.99 per item, but availability may vary depending on if the item is oversized. We also allow the option of adding up to 300 characters with any gift-wrapped purchase. You must specify a separate message for each item you are gift-wrapping, even if it is a repeat of another message. [speaker002:] Okay, the gift wrapping sounds great. I'll just go ahead and check that box on my order [speaker001:] Great. [speaker002:] thanks for your help, that was all I needed [speaker001:] Is there anything else I can help with? Okay, great! Thanks so much, have a wonderful day. [speaker001:] would like to move my shipping to next week delivery to avoid paying any shipping fee [speaker002:] sure! [speaker001:] ok [speaker002:] I can help with that. May I have your name please? [speaker001:] Crystal Minh [speaker002:] OK, thanks! [speaker001:] ok [speaker002:] Can I have your account ID and order ID too please [speaker001:] CWTAK5GTYV. 6810658201 [speaker002:] Thanks for that info, what is the current shipping status? [speaker001:] out for delivery [speaker002:] ok, if it is out for delivery its too late to change the shipping speed unfortunately [speaker001:] ok [speaker002:] was there anything else I could help you with? [speaker001:] that is all [speaker002:] ok, sorry we couldn't help with that have a good night! [speaker001:] Thank you for contacting Acme Brands! How can I assist you today? [speaker002:] Hi! My account was charged for a subscription and I didn't want to sign up for that. [speaker001:] I'm sorry about the billing error. Could I please have your name and account ID? [speaker002:] Sure! Alessandro Phoenix and I actually can't seem to find my account ID Can you look it up by address or something else? [speaker001:] That's alright. Let me see if I can pull up your account. [speaker002:] Thank you! [speaker001:] Yes, I've found it. How did you learn about the billing error? [speaker002:] My husband actually told me that he saw it added to the account [speaker001:] Okay, give me a moment while I take a look at your account and find the reason. Your husband must have misunderstood the statement. I show that you don't currently have a subscription with us. He may have see the verbage asking for you sign up and the price list. [speaker002:] Ah, I see! Very sorry about that! [speaker001:] It's no problem. It's better to check on these things. Is there anything else that I can help you with? [speaker002:] No, I believe that's it. Thank you again! [speaker001:] You're welcome. Enjoy the rest of your day! [speaker001:] Hello, how can I help you today? [speaker002:] Yes, I am trying to use a promo code but it is saying that it is invalid? [speaker001:] Sure, I can help you with that. Can I get your full name and account ID please? [speaker002:] My name is Rodriguez Domingo and my order ID is 9937533429 [speaker001:] Could you tell me when the promo code was issued? [speaker002:] I got it 8 days ago. [speaker001:] That explains it. Promo codes are only valid for 7 days after being issued. So, it is being marked as invalid due to it expiring. [speaker002:] I don't remember seeing it. Is there anyway you can allow me to use it? [speaker001:] Let me see what I can do. What membership level are you? [speaker002:] I am a gold [speaker001:] Great, I have you pulled up. What was the promo code discount? I will issue you another promo code equal to the expired one. [speaker002:] It was 25% off. [speaker001:] Great. I have you all taken care of. [speaker002:] Thank you so much. [speaker001:] Your new promo code is RXAVK [speaker002:] Fantastic. Thank you for your time. [speaker001:] It is good for 1 week starting today No problem, you have a great rest of your day. [speaker001:] Thank you for contacting AcmeBrands, how can I help you today? [speaker002:] So I've been waiting to buy these boots and I had to wait until I got paid, and now they are $99 and yesterday they were so much cheaper! [speaker001:] I'm sorry to hear that. Could you provide me with your full name or account ID? [speaker002:] Joyce Wu ZPFCSYAWHO [speaker001:] Can you also provide me with your order ID please? [speaker002:] 5796784840 I just don't understand it. It is frustrating [speaker001:] I appreciate you pulling this information together for me. I do apologize, however our prices do frequently change from day to day and even throughout the day. Our algorithms look at a lot of factors and can cause the price to change frequently. [speaker002:] That is ridiculous and unheard of! There are plenty of sites that don't do that [speaker001:] I am sorry, unfortunately I am not able to control the price fluctuations. I can offer you a promo code for the next time you shop with us. [speaker002:] That is it? Just a promo code? [speaker001:] Please use promo code GI521 for a discount on your next purchase. Yes, unfortunately that is the maximum discount I am allowed to provide you. [speaker002:] Well, I don't think I will be shopping here again. [speaker001:] I understand, and again I apologize. I hope you have a great rest of your day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi i can't access my account because i forgot my username [speaker001:] Not to worry, I'm sure I can help with that. Could I get your name or account ID? [speaker002:] Name: Joseph Banter [speaker001:] Mr. Banter, could you provide me with your ZIP code and phone number please? [speaker002:] Phone Number: 531-1355 Zip 86433 [speaker001:] Thank you. I've made you a new user name it's: jbanter1 [speaker002:] great thank you so much [speaker001:] Can I help out with anything else today? [speaker002:] That's it thank you [speaker001:] Have a great day. [speaker001:] Hello, how can I assist you? [speaker002:] hi, I would like to know more about a product [speaker001:] What is the product you are looking at? [speaker002:] I want to know how long the leg length it Product: jeans Brand: Tommy Hilfiger Amount: $89 [speaker001:] Generally they are 36 inches by 42 inches. They are meant for tailoring for a more exacting fit. [speaker002:] Okay thank you for the information [speaker001:] If you are a bronze, silver, or gold member we offer free tailoring. [speaker002:] Im a silver member [speaker001:] We recommend tailoring as the jeans are often quite long on most people. [speaker002:] Okay will do, thank you [speaker001:] Do you have any other questions today? [speaker002:] No, that is all for today, thank you again [speaker001:] Have a great day. [speaker001:] Hello! What's your name, and how may I help you? [speaker002:] Hi, my name is Chloe Zhang. I'd like more information about a product please [speaker001:] Alright, what product did you have in mind, Chloe? [speaker002:] It's a white Calvin Klein shirt [speaker001:] Alright, what information were you seeking about it? [speaker002:] What material is it made of? Also, does the store carry it in a medium? [speaker001:] Check the label of the shirt before purchase to make sure. However we always use natural fibers like cotton, linen, etc. Our most popular line uses 90% cotton and 10% linen. We should have it in a medium, unless it is out-of-stock of that size. We do refill them however. [speaker002:] Okay, that sounds good! How often do shipments come in if it's out of stock? [speaker001:] The second week of every month. [speaker002:] Great, thanks for your help! [speaker001:] No problem! Anything else? [speaker002:] Nope, that's it. I'll check my store for my size and the exact material. Thanks again [speaker001:] Have a great day! [speaker001:] Hi, there. How may I help you? [speaker002:] I forgot my password and cannot access my account history [speaker001:] Oh no! I can help you with that. [speaker002:] thanks [speaker001:] May I have your full name? [speaker002:] Norman Bouchard [speaker001:] Mr. Bouchard, do you have your Username? [speaker002:] no i do not [speaker001:] Okay, may I have you zip code, phone number, and email address, if possible. [speaker002:] 760-5141 34156 i do not have email [speaker001:] That's okay... Your username is: nbouchard1 [speaker002:] thank you can you find my password or reset it [speaker001:] Do you have a PIN or the answer to your security question? [speaker002:] Martinez [speaker001:] Here is your password: 63hizs1y8n5 [speaker002:] thank you [speaker001:] May I help you with anything else? [speaker002:] thats all i need [speaker001:] Have a good day. [speaker001:] Hello [speaker002:] Hi, how can I help you today? [speaker001:] I want to pay my subscription fee today. [speaker002:] Okay, I can help with that. Can I have your full name, account ID, and order ID, please? [speaker001:] My name is Alessandro Phoenix Account ID: WCGXXFOFXI Order ID: 8973221274 [speaker002:] Okay, your total amount due is $55. Would you like to use the credit card on file to pay that? [speaker001:] Yes, that would be good. [speaker002:] Okay, we have successfully renewed your subscription. Is there anything else I can help you with today? [speaker001:] Awesome, thank you for the speedy service. That's all I needed today. Enjoy the rest of your day! [speaker002:] You're welcome! Have a great day as well! [speaker001:] Hello What can I help you with today? [speaker002:] I want to know about your return policy Can I return something if I buy it? [speaker001:] I can help with that what is your membership level? [speaker002:] I am a Guest [speaker001:] Yes hae you recieved the package already? [speaker002:] I just want to know what the return policy is Can you help me? [speaker001:] as long as the puchase was made in the last 30 days you can return for full refund. Does that answer you question? [speaker002:] That is what I needed, thanks [speaker001:] Thank you for your business. Let us know if need anymore assitance. [speaker001:] Hello, how may I help you today? [speaker002:] Hi can you please tell me my account status? I'd like to shop but I thik I forgot to pay [speaker001:] Can you please give me more details about your question regarding your account? [speaker002:] I need to know my account status? [speaker001:] Are you inquiring about your subscription? [speaker002:] Yes [speaker001:] What question do you have about your subscription? [speaker002:] I have a premium subscription What is my premium subscription status? Action? Inactive? Active? [speaker001:] I can certainly help you with that. Can I please have your full name, account ID, and order ID? [speaker002:] Joseph Banter kbalkmactm 9244183478 [speaker001:] Thank you. Your premium subscription is currently inactive. You had a subscription fee of $20 which was due yesterday. [speaker002:] Ok Id like to pay it [speaker001:] Ok, no problem. Do you have a credit card you would like to use? [speaker002:] yes visa [speaker001:] If not, I can use the credit card we have on file. [speaker002:] oh yes that one please [speaker001:] No problem. One moment please. Your subscription payment has been processed, and your subscription should be active now. [speaker002:] Thanks! [speaker001:] I've provided you with a link to your account so that you can conveniently check your subscription status in the future. [speaker002:] ok ty [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] no that was all have a nice day! [speaker001:] Thank you. Have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] hello i wanted to return the item from Order ID: 1584554612. i just bought it, and i changed my mind. wanted to get refunded before it ships [speaker001:] Sure. SO just to verify. You are looking to initiate a refund today correct? [speaker002:] yes [speaker001:] Can I have your name please? I'll also need your username and email address. [speaker002:] Joseph Banter josephbanter328 josephbanter328@email.com [speaker001:] Thank you so much, Joseph. Now how would you like that refund? We can do a gift card, add value to your account, a check, or a refund straight to the credit card on file. [speaker002:] to the card on file please [speaker001:] Great. Can I get your Account ID please? [speaker002:] G6FN0RE83B [speaker001:] And how much was the item you want refunded? [speaker002:] 79 [speaker001:] Perfect. I have refunded that purchase to the credit card on file now. Can I help you with anything else today? [speaker002:] thanks that's it [speaker001:] Thank you and have a great day! [speaker001:] hi [speaker002:] Good Morning, Thank you for conatcting Acme, can I help you? [speaker001:] I just want to check the status of my account because I got an email saying a subscription service was added and I don't want it. [speaker002:] Yes, I can help. What is your name and account ID? [speaker001:] Crystal Minh Account ID: 12345 [speaker002:] I found your subscription active, is this a mistake? [speaker001:] Yes this is a mistake. I never signed up for it. Can I get a refund? [speaker002:] There has been no charges, would you like me to cancel the subscription? [speaker001:] yes please thank you [speaker002:] thank you, anything else [speaker001:] thats all [speaker002:] Have a great day [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] hi, i need to change the address i have on file with you guys because one of the numbers is wrong [speaker001:] OK. I can help you change that. [speaker002:] ok great [speaker001:] May I have your full name or account ID [speaker002:] Chloe Zhang [speaker001:] OK Chloe. I have pulled up your account. What is your street address [speaker002:] 5851 Lexington Ave [speaker001:] Ok. I made a note. One moment. [speaker002:] ok [speaker001:] I need your zip code telephone number and PIN [speaker002:] 40249 058-9047 [speaker001:] OK. I just need the PIn or your username or password [speaker002:] 838745 Username: chloezhang469 Password: azTOHNpa [speaker001:] Thanks. I was able to verify your identity. What is the corrected street address? [speaker002:] 5851 Lexington Ave Raleigh, CA 40249 [speaker001:] Great. I have updated the account. Anything else I can help with? [speaker001:] Hi how can I help you [speaker002:] I recently signed up for a premium membership. My account still says guest. Can you check the status of when my membership will be active? [speaker001:] Yes, can I get your full name, account id and order id [speaker002:] Norman Bouchard 24P8LSQ73H Order ID: 7837698480 [speaker001:] Your subscription is not yet active. It looks like $14 is due today and as soon as that is paid it will be active. Would you like to pay tat now? [speaker002:] No. I will have to pay that after I get paid later. Well actually. I have the money now so I can pay it now [speaker001:] OK I have sent a link to your email that will allow youto look that up when you are ready OH OK, do you have a credit card you want to use now or just use the one on file? [speaker002:] the one on file is fine. [speaker001:] OK, it's paid and your membership is now active Anything else today? [speaker002:] No, thats it. Thanks [speaker001:] Have a nice day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi there! So I got an email that told me to check my account status because it seems that my sub was removed? [speaker001:] OK. Let me look into that. Do you believe it was a mistake? [speaker002:] I've heard a lot of scam emails going around lately but I just wanted to double check with you guys directly [speaker001:] No problem. May I have our full name or account ID? [speaker002:] Sure thing my name is Albert Sanders I don't have my ID but I remember my member level was Silver, if that helps. [speaker001:] Thanks Albert. I was able to pull up your account. [speaker002:] Oh awesome [speaker001:] I see it was an error on our end. Let me correct that. [speaker002:] Oh! Well glad I listened to the email [speaker001:] I have updated your account and the service is restored. [speaker002:] Oh thank you so much [speaker001:] Can you see it active on your end now? [speaker002:] Let me check real quick [speaker001:] Ok [speaker002:] Everything looks good on my end! [speaker001:] Great! Anything else i can help with? [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] HI I wanted to check with you about the cost of shipping. You see its too high [speaker001:] I'm sorry to hear that the shipping was a bit too high. Would you like to cancel the order? [speaker002:] Sure. If thats possible or if you could waive the fee [speaker001:] Alright let's look into it. Could you give me your full name or account ID so I can pull up your account? [speaker002:] Crystal Minh [speaker001:] Thank you, and could you provide me with your Username, Email Address and order ID so i can validate the purchase? [speaker002:] Username: crystalminh313 rystalminh313@email.com Order ID: 8636414341 [speaker001:] Alright great everything looks good. Last could you tell me the shipping status? [speaker002:] in transit [speaker001:] Alright great. If you would like I can waive the fee for you. [speaker002:] That will be great appreciate it [speaker001:] Not a problem! Was there anything else I could help you with today? [speaker002:] Thats all. Thank you [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] hi i love this jacket [speaker002:] Hi, what can I do for you? That's great! [speaker001:] but ive had issues in the past, does it shrink int he wash? [speaker002:] No, the jacket is made of high-quality fabric that will not shrink after washing. However, you should be wary of over-drying the jacket. We recommend either line drying the jacket or putting it in a dryer with the low heat setting. Do you have any other questions? [speaker001:] thjats all! [speaker002:] Okay, great have a good day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] i would like to know more about a product that i am thinking about buying. i would like to know how to remove a spaghetti sauce from the shirt. it is a tommy hilfiger shirt. [speaker001:] I'm sorry to hear that you got spaghetti sauce on the shirt. I can help you with the product, but first can I have your name? [speaker002:] Norman Bouchard [speaker001:] Norman, give me one moment while I find stain removal information for the shirt. If the stain has dried, removing it can become difficult. Start by soaking the shirt in cold water for about an hour to loosen up the stain. Then scrub the area with liquid dish soap using a toothbrush. Then wash the shirt in cold water. If it is still wet, wash it immediately with cold water. Is there anything else I can help you with today, Norman? Are you there, Norman? I hope this information helps you. If need additional information, feel free to contact us again. Have a great day! [speaker001:] Thank you for contacting AcmeBrands. How can I help you? [speaker002:] Hi, I'd like to check on my subscription status? I'm not sure when the annual payment is I know it's sometime during this week but I want to make sure I didn't miss it [speaker001:] No problem. Could I have your name and account ID? [speaker002:] Alessandro Phoenix OWHSNDEJ47 [speaker001:] Thanks Alessandro. And could you confirm your order ID? [speaker002:] Here it is 5116860755 [speaker001:] Thank you. Your subscription is active with an amount due of $0. The due date was today. [speaker002:] Can we go ahead and pay it now? Or wait...it paid today? [speaker001:] Yes, the amount due is $0. You can pay for your next subscription date if you would like. [speaker002:] Yeah let's go ahead and do that I think my card is on file if you want to use that [speaker001:] The stand subscription is $99 and I'll be using the credit card on the account. One moment while I process that for you. [speaker002:] Sure thing, thank you for the help by the way [speaker001:] I've completed your subscription payment. Is there anything else that you need help with today? [speaker002:] I thinik that's everything, thank you again hope you have a swell week [speaker001:] You're welcome. Have a great week! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] i need a pair of jean [speaker001:] I can help you with that. Can you tell me what is happening? [speaker002:] blue, not more than $100 i want to check my account status [speaker001:] May I have your full name? [speaker002:] David Williams [speaker001:] Thank you. What is it that you'd like to know about your account? [speaker002:] a subscription was added to my account i dont want it [speaker001:] Okay. How did you discover that this happened? [speaker002:] i got an email [speaker001:] Okay, I'll check our system and see what I can find out. That email was a scam. If you check the sender, it will be a very close address to our official marketing team, but it actually isn't. So please don't worry, there isn't anything new added to your account. Is there anything else you need? [speaker002:] that is all [speaker001:] Okay. Have a great day! [speaker001:] Hello, how may I assist you? [speaker002:] Hi, my name's David Williams, a gold member there I have a subscription with you, but I've heard some news about subscriptions being removed from accounts [speaker001:] Hi David, let me investigate a bit. I'll be back shortly [speaker002:] I want to make sure that this hasn't happened, because I do want to keep this subscription going okay [speaker001:] I've looked into it further, and it doesn't seem like there has been a change to your subscription status. Perhaps it was a bit of misinformation. [speaker002:] there has been a change? [speaker001:] Sorry, there has NOT been a change! [speaker002:] ah, I see [speaker001:] :] Can I help with anything else today? [speaker002:] well as long as everything is still looking good on my account, that's all I needed [speaker001:] Thanks, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I was wondering why the price for the tummy I found your boots is now cheaper today than yesterday when I purchased it Tommy Hilfiger boots Joseph Banter [speaker001:] I see, so the price today was lower than when you ordered it correct? [speaker002:] 8906918734 Yes by 12$ [speaker001:] May I have your Order ID? [speaker002:] 8906918734 [speaker001:] Ok so I think I am after your account ID then. [speaker002:] DHQKQT1ZZY [speaker001:] Thank you. So unfortunately price changing is out of my control. This is done by our pricing algorithms on a daily basis and sometime can be hourly. [speaker002:] May I talk to your supervisor [speaker001:] What I can do is offer you a promo code that should cover the difference. If that is acceptable. [speaker002:] yes please [speaker001:] Here is your promo code: EAEI9 [speaker002:] thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] No ty [speaker001:] You have a wonderful rest of your day! [speaker001:] I have been checking the website for over a week and every time the item im looking for is out of stock [speaker002:] Hello, thank you for shopping with AcmeBrands! May I have your full name to pull up your account? [speaker001:] David Williams [speaker002:] Thank you. I'm sorry there are so many items out of stock. I'm writing a report for the purchasing department so they know their projections are off. [speaker001:] Okay [speaker002:] Is there anything else I can do for you? [speaker001:] No that is all [speaker002:] Okay. Please check our website soon...the items will be back in stock shortly. Have a nice day! [speaker001:] Hi how can I help you [speaker002:] I am thinking of making a purchase, but I need to know if my promo code can be used. [speaker001:] OK can I get your full name [speaker002:] My name is Norman Bouchard [speaker001:] And how long ago was tthe code issued? [speaker002:] I got it 3 days ago. [speaker001:] OK let me check [speaker002:] Thank you. [speaker001:] Here is a new promo code for you that is definitely good E7USL [speaker002:] Great, thank you!! [speaker001:] Anything else? [speaker002:] No, that was all. [speaker001:] Have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] i would like to know more about a product since i am thinking about buying it. i would like to know the width of the shoe is it wide or regular? [speaker001:] Let me check for you. Our boots come in a wide rang of sizes, but are made a bit wider. It's the standard US system with a 16 of an inch added. Is there anything else I can help you with [speaker002:] ok. thank you and that is all [speaker001:] Then have a nice day! [speaker001:] Hi, my name is Danny. How may I help you? [speaker002:] Hi. My name is Chloe Zhang. My Order ID is 4235577553. I would like to return this item because I accidently purchased it in the wrong colorl [speaker001:] No problem. May I also have your account ID? [speaker002:] I do not have that information. My Username is czhang44 and my email address is czhang44@email.com if that helps. [speaker001:] Okay, Chloe. Please give me one moment. Do you have a membership? If so, what if your membership level? [speaker002:] Gold [speaker001:] Sounds great. Gold members get unlimited returns. [speaker002:] Great. [speaker001:] All I need if your full address in order to send you a shipping label for your return. [speaker002:] 2282 2nd Ave, Raleigh, CA 61684 [speaker001:] How would you like to return? By mail, in store, or via a drop off center? [speaker002:] By mail [speaker001:] You're all set. Do you need help with anything else? [speaker002:] no thank you [speaker001:] Ok, then. Have a nice day, Chloe. [speaker001:] Welcome to the customer care unit How may I help you? [speaker002:] Hi I wanted to check on the status of my order but I lost my paper with my password. I need to have it reset [speaker001:] You can't remember your password and you need to rest it [speaker002:] yes [speaker001:] Give me your full name or account id [speaker002:] Norman Bouchard [speaker001:] What is your username? [speaker002:] normanb1 [speaker001:] I'm sorry but I can't get you your old password but I can generate a new one for you [speaker002:] ok that's finne [speaker001:] What is your PIN number? [speaker002:] 676866 [speaker001:] HEre is your new password: kfrvtxqxmbi [speaker002:] great thanks so muchj [speaker001:] You are welcome Would this be all for today? [speaker001:] Hello. How may I help you today? [speaker002:] The thing I wanted was so much cheaper yesterday. I want to know why there is such a big difference in the cost [speaker001:] Ill take a look. May I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] Can I have your account ID and Order ID? [speaker002:] BSIBRAYFRL 8308745712 [speaker001:] Sometimes our prices tend to change for various reasons. Sales and end of season or the most common reasons. [speaker002:] Well, that's not cool. I understand over a month or so, but compared to yesterday? [speaker001:] May I offer you a Promo Code? [speaker002:] Yeah, that'd be good I guess. [speaker001:] Yea we tend to make the adjustment once rather than over time. Please use this promo code for 20% off. [speaker002:] Thanks [speaker001:] Anything else I can help you with? Great. Have a nice day. [speaker001:] Hi I forgot my use Username [speaker002:] Hello, how many I help you? Sorry to hear that. Can I please have your name and account number? [speaker001:] Rodriguez Domingo [speaker002:] Thanks, and for security purposes can you please verify your phone number and zip code? [speaker001:] 581-0197 42267 [speaker002:] Thanks, Mr. Domingo. Your username is rdomingo1 Is there anything else I can help you with? [speaker001:] Hi, how may I help you? [speaker002:] Hi. I need to check the status of my order [speaker001:] I can help with that What do you want to know about your order? [speaker002:] I have been waiting for 5 days and still have not received it. I need to check on the shipping status. [speaker001:] OK, one moment Have you received an email about the status of your order? [speaker002:] no [speaker001:] Ok, can I have your full name or Account ID please? [speaker002:] Chloe Zhang [speaker001:] I need to validate your purchase Can I have your username please [speaker002:] cz554202 [speaker001:] Great, can I also have your email address and Order ID please? [speaker002:] cz554202@email.com 7257480385 [speaker001:] great. And it's been 5 days that you have been waiting correct? [speaker002:] yes [speaker001:] Just to let you know it can take up to 7 days for the item to arrive [speaker002:] When was it shipped? Do you see any tracking info? [speaker001:] One moment Do you have the Shipping Status? [speaker002:] No, I haven't received anything about it. [speaker001:] Ok, that's good It says it's out out for delivery and should be arriving by tomorrow. [speaker002:] That's great. [speaker001:] Glad I can help Is there anything else I can do for you today? [speaker002:] No, thank you [speaker001:] Have a great day! [speaker001:] Hi, thanks for contacting Acme customer support. How can I help you today? [speaker002:] i would like to know what happens if i am late on subscription [speaker001:] I'd be happy to look into that for you. Can I start by getting your full name? [speaker002:] Albert sanders [speaker001:] Mr. Sanders, the late fee is $2.00 a day for every day the payment is past due. If you are a Gold or Silver level member, there is a five day grace period before the fees kick in. Does that answer your question? [speaker002:] yes it does thanks [speaker001:] Great, ss there anything else that I can help you with today? [speaker002:] no [speaker001:] Thanks for shopping at Acme. Have a great day! [speaker001:] Hello, thanks for calling ACME. How can I help? [speaker002:] Hi, I received an email saying I was charged for a purchase. I never bought this item or anything else recently. [speaker001:] I am sorry to hear that! Let me check on that for you. What is your full name? [speaker002:] Joseph Banter [speaker001:] So, you are saying that you have no recent purchases, is that right? Nothing is outstanding? [speaker002:] I didn't buy anything, but I was charged for a jacket [speaker001:] So sorry! Are you one of our members? [speaker002:] Yes, gold level [speaker001:] Thanks for being a gold member. May I please have your username? [speaker002:] josephb7 [speaker001:] thanks. And email? [speaker002:] josephb7@email.com [speaker001:] I want you to know that we do our very best to help out our Gold members! what is the amount that you were charged? [speaker002:] 49 [speaker001:] You have been charged $49 exactly, is that correct? [speaker002:] yes [speaker001:] OK, I have updated your account. You should receive a refund very soon. [speaker002:] thanks! [speaker001:] Very sorry for the error. Thanks for being a gold member! Is there anything else I can do for you to day? [speaker002:] no that was all [speaker001:] Great. THanks for calling & have a great day! [speaker001:] Hello. [speaker002:] Hello, how can I help you? [speaker001:] Looks like my name is spelled incorrectly Can you help? [speaker002:] I can help you with that. What is your name? [speaker001:] Norman Bouchard No OK Thank you [speaker002:] Is there anything else? [speaker001:] No [speaker002:] Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I would like to know what would happen if I am late on my subscription payment [speaker001:] Let me find out for you. If you are late paying your subscription, then you will get a late fee of $2 per day past the monthly deadline. What is your membership level? [speaker002:] Gold [speaker001:] Then you have a grace period of five days. You will not be charged a late fee if you make a payment in this time frame. [speaker002:] Okay, thank you that answered my questions [speaker001:] Can I help you with anything else? [speaker002:] No that was everything, thank you again [speaker001:] Have a good day. [speaker001:] Hello, what can I help you with today? [speaker002:] It looks like i was given and charged for a premium subscription, but I don't want it. can you refund the fee for me? i didn't sign up for it [speaker001:] Let me check on that for you, can I please have your name? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, can I also have your account ID and order ID number [speaker002:] I don't have either [speaker001:] No problem, how did you hear that you were charged for the subscription? [speaker002:] I got an email [speaker001:] I apologize, it looks like that was our mistake! How much was the charge for? [speaker002:] 40 thanks! [speaker001:] Ok, I have refunded that amount for you. Is there anything else I can help you with today? [speaker002:] nope, that covers it! thanks! [speaker001:] You're welcome! [speaker001:] Hello, how can I help you today? [speaker002:] when I try to find the product i want I keep getting bad search results that are unrelated. It's very frustratinng to find what I want [speaker001:] Oh no, that doesn't sound good at all. Is it just the search that isn't working for you? There are a few solutions so let me see what we can do for you. Can you try logging out of your account and then logging back in? [speaker002:] ok i'll try logging out. the search bar just isn't acting right [speaker001:] Great, let me know if that works. Did you have any luck with that? [speaker002:] yes it worked [speaker001:] I'm so glad! Is there anything else I can help you with? [speaker002:] no thanks so much [speaker001:] Thanks, have a great day. [speaker001:] Hi how can i help you? [speaker002:] yh i wanna know why this item is always out of stock [speaker001:] What is your full name or acocunt id? [speaker002:] Chloe Zhang [speaker001:] I will write up a report and send it to the purchasing department. Is that okay? [speaker002:] yes, thanks [speaker001:] great, have a good day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] I forgot my username [speaker001:] No problem. I can help you with that. Could you provide me with your name or account ID? [speaker002:] Joyce we Wu And Id is wujoyce456 [speaker001:] Thank you. I just need you to verify some information your account first. Can you provide me with your zip code, phone number and email address please? [speaker002:] 4028695800. Joycew64@email.com zip 56345 [speaker001:] Your username is jwu1. [speaker002:] thats right. Thank you [speaker001:] You're welcome. Can I help you with anything else? [speaker002:] I'll go log in now no thanks [speaker001:] Great, I hope you have a great day! [speaker001:] Hey there [speaker002:] Hi, how are you today? [speaker001:] I have a question that I was wondering about I work as a nurse so I'm super busy right now as you might expect [speaker002:] Sure, what can I help you with? [speaker001:] The only time I have free to shop is in the mornigns I'm sorry, I meant in the evenings after work And I was wondering when your stores usually close I want to know if I'd have time to shop after work [speaker002:] We appreciate all the hard work you nurses have been doing at this time! Let me check on that for you. [speaker001:] Thanks. It's a hard job, but I'm saving lives, you know? [speaker002:] Our local stores may vary somewhat, but typically our stores are open until 11PM. [speaker001:] Oh great I get off at 9 pm I should have enough time [speaker002:] Perfect! [speaker001:] The store in Raleigh should have these hours too right? That's my local store [speaker002:] Yes, they should! [speaker001:] Okay great Well I need to go to work now But thanks for all your help!! [speaker002:] You're welcome, you have a nice day. [speaker001:] How may I help you? [speaker002:] hi I want to have more information about an item I want to get [speaker001:] i see, what item are you inquiring on? [speaker002:] a jean [speaker001:] i see, what is your question and may i have your name? [speaker002:] I'm Sanya Afzal [speaker001:] ok sanya, what is your question on the jeans? [speaker002:] I would like to know if the item would shrink after wash [speaker001:] They should not with good care, and using the cold wash option. Hang drying is preferred but a normal dryer works too is there anything else I can help with [speaker002:] That's all. I'm satisfied with this. [speaker001:] hace a good one [speaker001:] Hello, how can I help you today? [speaker002:] I received a promo code 5 days ago and I am trying to use it today and it's keeps telling me it's invalid [speaker001:] I am sorry about that issue I will work to resolve it for you. Can I have the full name or account id? [speaker002:] Alessandro Phoenix [speaker001:] I see the issue is indeed our fault, I will issue another promo code. [speaker002:] Thank you! [speaker001:] JNSSS is the new promo code [speaker002:] Gracious. [speaker001:] Was there anything else I could help with? [speaker002:] Nope that's all [speaker001:] have a great day [speaker001:] Thanks for contacting Acme. How may I help you today? [speaker002:] I made a return but the charge has not been reversed on my billing statement yet [speaker001:] Oh, I'm sorry to hear that. Let me see if I can clear this up for you May I ask your full name or your account ID to begin with? [speaker002:] sanyaa17 [speaker001:] Ah, thank you, I see your user name, I can use that in just a moment. But may I also ask for your full name. Your account ID number would also work if you have it available, it would be a long string of capital letters and numbers [speaker002:] Sanya Afzal [speaker001:] Thanks, Sanya, I can see your account now to check on the status of your refund, I just need a couple of more pieces of information to verify your identity. May I ask your email address and the Order ID that is associated with your return? [speaker002:] sanyaa17@email.com 7323989080 [speaker001:] Okay, I can see your refund request in our system. [speaker002:] alright [speaker001:] One moment, please, I'm just having a little trouble with the system. How long have you been waiting for the refund to show up? [speaker002:] 2 weeks [speaker001:] Oh, I'm sorry to say that this was indeed an error on our part But I can process the credit for you right now [speaker002:] alright thanks [speaker001:] There we are, that charge should be reversed on your billing statement now. [speaker002:] great thanks, that was all I needed [speaker001:] Excellent, I'm glad I could help. Have a great day [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] I recently placed an order for one item but my account says there are two items. I just wanted to check on the status. [speaker001:] Okay, let me find out. What is your full name? [speaker002:] Alessandro Phoenix My email confirmation says 2 items so I want to make sure I wasn't charged twice [speaker001:] May I also have your username, email address, and order ID? [speaker002:] Order ID: 9791732200 A.phoenix@gmail.com [speaker001:] Thank you! Actually, the only other thing I need is your account ID. [speaker002:] Account ID: CORDRV8QFT [speaker001:] One moment while I search my system to find out what is going on. You don't have to worry, you were only charged once. The email was sent by mistake. Is there anything else you need today? [speaker002:] no, thanks! [speaker001:] Okay. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I'd like to keep my premium membership. When is it going to expire and when do I pay to extend it? [speaker001:] Glad to help. May I have your full name please? [speaker002:] Rodriguez Domingo [speaker001:] thanks Rodriguez. Give me a second. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] HL7WNWAPHU 1212550269 [speaker001:] Your identity has been verified. Your membership status is active and the amount due is $20 tomorrow. [speaker002:] Ok. I'd like to pay now please [speaker001:] I can provide you with a link so that you can look it up and pay the fee. [speaker002:] Cool [speaker001:] Or you still want me to pay the bill for you? [speaker002:] nah [speaker001:] Do you have your username for logging in? [speaker002:] No, I do not [speaker001:] Your username is rdomingo1. [speaker002:] Thanks! [speaker001:] Great, is there anything else that I can help you with? [speaker002:] no [speaker001:] Have a nice day! [speaker001:] hello, how can i help you [speaker002:] can I check the status of my refund? [speaker001:] Of course. I will be happy to help with that. Can i get a full name [speaker002:] Rodriguez Domingo [speaker001:] Okay i found your account. Can i now get your username and email address and order id. [speaker002:] Email Address: rodriguezd529@email.com Username: rodriguezd529 Order ID: 0681951641 I'd also like to add another item to the refund [speaker001:] Okay, I was able to validate your account., Your refund is currently in progress and was processed online. Have you returned the item? [speaker002:] no, I'd like to add Guess Jeans for a refund [speaker001:] What is the shipping status of the item? [speaker002:] I already have it [speaker001:] What is the reason you want a refund for them? [speaker002:] I don't like the fit. [speaker001:] They are guess jeans, correct? [speaker002:] yes [speaker001:] How much did they cost you? [speaker002:] $94 [speaker001:] How much was the other item refunded for? [speaker002:] $100 [speaker001:] Okay, I updated the refund for you. Do you need anymore help? [speaker002:] no thank you [speaker001:] have a great day [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] you got my name wrong, dude [speaker001:] Oh I'm sorry. Can I get your Account ID please? [speaker002:] Alessandro Phoenix ap276852@email.com ap276852 [speaker001:] Is that the incorrect spelling or the correct spelling? Can I get your Account ID please? [speaker002:] I don't have an ID, and that is the correct spelling [speaker001:] Alright can I get your zip code also please? [speaker002:] you double L'd me 83537 [speaker001:] Alright so it should be Alessandro Phoenix with only one L. Correct? [speaker002:] absolutely, family name great great grandfather's [speaker001:] Okay perfect. I have that all updated in the account. I apologize for that. Is there anything else I can help you with today? [speaker002:] it happens, all good. thanks [speaker001:] Thank you and have a great day! [speaker001:] Hello, this is AcmeBrands customer service. How may I assist you? [speaker002:] I need to check my order. I entered in my payment information and it said it was wrong [speaker001:] Sure, may I have your full name and account ID? [speaker002:] Sanya Afzal Account ID: 6A4IOEC4EN [speaker001:] Thank you, may I have the order ID? [speaker002:] Order ID: 2052670239 [speaker001:] Has the item already shipped? [speaker002:] It says in transit [speaker001:] Greeat, we can change the payment method right now. What is the new payment method you wish to use? [speaker002:] I do not need to change the payment method, I just want to check my order status since I got an error message [speaker001:] I see, since the item is in transit your order did go through. [speaker002:] Great! thank you for that information [speaker001:] You're welcome, is there anything else you need help with? [speaker002:] No thank you [speaker001:] Okay, have a nice day. [speaker001:] Hello How can I help you? [speaker002:] Hi! How are you? I'm having some trouble with my cart When I add a jacket, it doesn't update!: [ [speaker001:] I will be glad to help you with that. [speaker002:] Thank you so much!! [speaker001:] Can I have your full name or account id? [speaker002:] Sure thing Crystal Minh email address? crystalm548@email.com [speaker001:] No need yet [speaker002:] Oh, sorry. I spoke too soon.:P [speaker001:] Have you tried refreshing the page and then adding the item? [speaker002:] I did, but that didn't seem to help. It won't show up even then. I can try it again, if you give me a moment. [speaker001:] Ok, could you log out and log back in? [speaker002:] Sure, I'll do both. [speaker001:] Thank you [speaker002:] So, the refresh didn't work. I tried a few times. I'm going to log off and back on. [speaker001:] ok [speaker002:] Pardon me for a minute. Long day at work! I hope your day isn't too long and you're off soon! [speaker001:] No problem [speaker002:] I've gotta re-enter my password. [speaker001:] Take your time [speaker002:] Thank you! Well, that one worked! Logging on and back off seemed to do the trick.:] I should have thought to do that [speaker001:] That is great [speaker002:] Thank you so much for your help! [speaker001:] Is there anything else I can help you with [speaker002:] Nope, you've been great. Thank you for your help! [speaker001:] Have a nice day [speaker001:] Hello, how may I help you? [speaker002:] Hi. I'm trying to make a purchase on your website but my credit card keeps getting declined. Can you help me? [speaker001:] Sure, can you try to re-enter the card information one more time please? [speaker002:] Sure give me one second to try again. Hm. Unfortunately it's still not working. [speaker001:] Can you try to log out of your account and back in? [speaker002:] Sure. One second again! Oh that seems to have fixed it! [speaker001:] Great I'm glad it is working! Do you need help with anything else? [speaker002:] That was it. Thank you so much! [speaker001:] You're welcome! Have a nice day. [speaker001:] hello, how can I help you today? [speaker002:] Hi There. I forgot my username. Please help me. [speaker001:] No problem, may I have your full name please? [speaker002:] Albert Sanders [speaker001:] thank you. To verify your account, I also need your zip code and phone number. [speaker002:] 83776 366-6338 [speaker001:] than you, your identity is verified. Here is your username: asanders1 [speaker002:] Please send link to where I can log on. Thanks. [speaker001:] sure, here is the link. [speaker001:] Hi! How may I help? [speaker002:] Hi, I've got a bit of a problem. I want to log in to my account, but I can't access it. I set up 2-factor authentication on my account, but I lost the phone I use for the two-factor authentication. Is there anything I can do to get into my account? [speaker001:] Well let's see, do you have another phone you could use the Two-Factor on that we could change it over to? [speaker002:] Yes, I could switch it to my husband's phone number if that's okay. His number is 665-452-9802 [speaker001:] What is your current number, also may I have your full name to switch? [speaker002:] Sure, my current number is 443-788-9000. And my full name is Crystal Minh [speaker001:] Great! One more thing, do you have your password, and username on you? If not one of those, I can also take a zip-code to verify. [speaker002:] My zip code is 96700 [speaker001:] A username or password? I just need one of those now. [speaker002:] I have a PIN number I can give to you. It's 319051 [speaker001:] Perfect! One second. It has been fixed. Anything else I can help you with today? [speaker002:] That's all I need today. Thank you so much! [speaker001:] Have a great day! [speaker001:] Hello, what can I help you with today? [speaker002:] HI there, I was charged twice for an item I bought I'm a bronze member, if that helps [speaker001:] I'm sorry! Can I please have your name? [speaker002:] Chloe Zhang [speaker001:] Thank you, I will also need your account ID and Order ID [speaker002:] account is JOFDCKMJWX Order ID: 1470732365 [speaker001:] Great, thanks! How much was the charge for? [speaker002:] 99$ [speaker001:] Ok, I apologize for the error. I'll refund that to your account. Is there anything else I can help you with today? [speaker002:] thanks for doing that [speaker001:] No problem! You have a great day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hey. I'm thinking about buying a michael kors shirt I want to know if the buttons are brown or black though [speaker001:] Excellent choice. Let me see what I can find This will just take a second as I dig up the details [speaker002:] ok [speaker001:] My name is Ford Prefect, by the way, how may I address you today? [speaker002:] Joyce Wu [speaker001:] Thanks, Ms Wu and, yes, I have some information about the Michael Kors shirt right here [speaker002:] great [speaker001:] although the designers offer lots of choices, our purchasing team has chosen the dark brown buttons, which are quite stylish They are almost, but not quite, black [speaker002:] hm, all right sounds nice Thanks [speaker001:] I'm glad to hear it and you're welcome. May I help with anything else? [speaker002:] No, that's it [speaker001:] Excellent, have a great day [speaker001:] How much is it to stitch my name to an item? [speaker002:] Hello. What can I help you with today? [speaker001:] I wanna know the price of that [speaker002:] Okay. Just to make sure were on the same page you want to see the price of stitching your name on an item? [speaker001:] yes [speaker002:] So it looks like stitching costs depend on how much text is added. It costs.30 per character for the first fifteen characters,.20 per character for the next fifteen characters, and then.10 per character for any additional characters. [speaker001:] thanks [speaker002:] Anything else I can help you with? [speaker001:] Hello! How may I be of help to you today? [speaker002:] i would like to change the name on the account since it is spelled incorrectly [speaker001:] I'm sorry to hear that. Let's get that cleared up for you. [speaker002:] ok [speaker001:] Can I get your full name or account ID? [speaker002:] Joyce Wu [speaker001:] Now, I just need to verify your identity. Can I get your zip code? [speaker002:] 59227 [speaker001:] Great, and your telephone number? [speaker002:] 509 000 0000 [speaker001:] Do you have your PIN, as well? [speaker002:] 2264 [speaker001:] do you have your username? [speaker002:] JoyceWu11 [speaker001:] Okay, I'm still trying to verify your ID. Do you have your password, email address or an Order ID? [speaker002:] password is BaZXkRWZ [speaker001:] Did you have an Order ID? [speaker002:] no just an order statement [speaker001:] OK, What is the proper spelling of your name? [speaker002:] Joyce Wuzo [speaker001:] Got it! The system is all updated. [speaker002:] thank you. that is all for today. [speaker001:] Great. Have a great day! [speaker001:] Hello! How can i help you today? [speaker002:] Hello! I was interested in possibly purchasing the Michael Kors jeans I see for $49. Can you give me more information on it? [speaker001:] sure! what would you like to know [speaker002:] How do the jeans fit? Are they a smaller fit usually or a larger fit? And how often do they need to be washed? Hello Will that be helpful? To know about how the jeans are washed? [speaker001:] sorry about that sure lemt check [speaker002:] Okay??? [speaker001:] They need to be washed once a week under normal wear. [speaker002:] Okay, that is excellent! [speaker001:] do you need anything else? [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi. I was wondering if you could give me some information on some boots I'm looking at. [speaker001:] Sure. I can help with that. What was the question? [speaker002:] I want to know if they are waterproof [speaker001:] Ok. Let me check for you. We have a wide selection of waterproof and non-waterproof. Most are waterproof The way to tell is by checking the guarantee attached when you purchase [speaker002:] So I can't find out until I actually order them? [speaker001:] That is correct. [speaker002:] Well, I won't bother then. That is a pain [speaker001:] Ok. Sorry about that. Anything else? [speaker001:] Hello! How can I help you today? [speaker002:] I want to check up on my order status online. However, I cannot access my account because I lost the phone I use for two-factor authentication. [speaker001:] Oh no I'm sorry to hear that. I can help you reset your two-factor authentication. [speaker002:] Okay [speaker001:] First I'll need your full name or account ID to pull up your account [speaker002:] Alessandro Phoenix [speaker001:] Thank you Alessandro. Now I need your email address or pin. [speaker002:] Email Address: aphoenix737@email.com I cant remember my PIN [speaker001:] No worries. I just needed on or the other. I'm going to send a link to your email address to reset it. [speaker002:] OKAY [speaker001:] And this link has some tips on good security practices. [speaker002:] Thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] No. That will be all [speaker001:] I hope you have a great day [speaker001:] Hi! How can I help you today? [speaker002:] I would like to find out how much my outstanding bill adds up to? [speaker001:] Sure, I can help you with that! Can you give me your full name and account ID? [speaker002:] Joyce Wu and Acct ID is 4EZQDSWGWI. I really like this subscription and would love to keep it. [speaker001:] I'm glad you're happy with the subscription! I will also need your order ID and then I will be able to pull up your outstanding balance. [speaker002:] ok 7593251568 [speaker001:] Joyce, it looks like your subscription is inactive. This means that there is nothing due today. If you would like to update your subscription, I can send you the link to your account so that you can do that. Would you like that link? [speaker002:] I would like to re activate it, how much would that cost? Working on my budget don't ya know. [speaker001:] I definitely understand! Especially in today's times. I am having trouble pulling up the subscription pricing info. I can send you the link to access your account to see the pricing. [speaker002:] ok please send me the link. [speaker001:] Do you know your username to login? [speaker002:] no I am a guest at the moment, should I have a username already? [speaker001:] No, if you're still a guest you wouldn't have one. Go to the link i sent and you can create your new account! Is there anything else I can help you with today? [speaker002:] ahh, ok then. I will get credit though for having tried the subscription, yes? [speaker001:] yes you will. [speaker002:] ok then, well thank you so very much then. Be well. [speaker001:] You're very welcome! Have a great day. [speaker001:] Hello, how can i help you today [speaker002:] Hi, my item was supposed to arrive 5 days ago and it never came. I want to check the shipping status on it. [speaker001:] Okay sure, could i get your full name, username email adress and order ID please [speaker002:] Sanya Afzal Username: safzal99 safzal99@email.com Order ID: 4479498662 [speaker001:] Okay it looks like your order is still scheduled to arrive on time. If it has not arrived a week after you ordered it then contact us again since it has been lost. [speaker002:] Oh okay, I'll wait a couple more days then. Thank you for the help [speaker001:] No problem, have a good day [speaker001:] Hello, how can I help you [speaker002:] Hi. I need to check when the annual sale begins. [speaker001:] Id be happy to help you with that. Our annual sale begins January 23rd and ends the 31st of January. Do you need any more help? [speaker002:] Do I get early access since I am a Silver Member? [speaker001:] There does not seem to be a way to get early access Is that all you needed? [speaker002:] OK thanks. I'm done. [speaker001:] have a great day. [speaker001:] Hello, and how may I help you tonight? [speaker002:] Hi, my promo code isn't working! [speaker001:] No problem, let's see what's going on here To whom do I have the pleasure of speaking with? [speaker002:] Joyce Wu [speaker001:] Good evening Joyce, my name is Richard and I'd be happy to help you with your promo code issue So to start, promo codes usually last for a week How long have you had yours for [speaker002:] I've had this promo code 5 days ago should still be valid [speaker001:] Let me check the system about this situation. So it doesn't seem to be an error in our system Can you let me know your membership level? [speaker002:] Yea, what is membership level? [speaker001:] Typically, this is bronze, silver or gold If you are none of these, then you would be a Guest Member [speaker002:] ok, i'm just a guest [speaker001:] I'm so sorry, but I cannot help you in this situation Joyce Since AcmeBrands is a popular shopping destination, various websites will claim to have promotions and promo codes when they in fact do not Unfortunately, it seems you might have picked one of those up [speaker002:] What, are you serious?! That sucks I thought i was going to get 50% on these Tommy Hilfiger boots [speaker001:] Yes, unfortunately that is the case. In fact, we don't have any promotion that gives half off at this time The most would be 30% off for a few preferred members So I am even more convinced now this was some sort of scam site [speaker002:] That is just sadness OK, well, there isn't much to do then I don't think I can afford this at full proce price* [speaker001:] I understand, just so you know though, we should have a summer sale coming soon You should be able to catch some great deals then [speaker002:] Hmm, didn't know about that Ok, i'll come check it out again When does that start? [speaker001:] In just two weeks! [speaker002:] Great, i'll come visit again in two weeks [speaker001:] Is that everything you need for today? [speaker002:] yea, thanks [speaker001:] Ok Joyce, stay safe out there and have a wonderful day! [speaker001:] Thanks for contacting AcmeBrands. How can I assist you today? [speaker002:] I am trying to sign into my account but I don't have my phone needed for 2FA [speaker001:] I'm sorry to hear that you can't access your account, but I can help you with that. Please provide me with your name or Account ID please. [speaker002:] My name is Norman Bouchard I am a gold member, however I do not know my Account ID since I can't sign in [speaker001:] Thank you for being one of Gold Members! So you don't have your ID but still know your password? [speaker002:] I don't have my password either I would need my old phone to sign in with two-factor authentication but I lost that phone yay, thank you! [speaker001:] Okay, I'll be able to help you but you'll need to verify your address and either your phone number or email address for me. [speaker002:] okay my email adress is normanb5@email.com [speaker001:] Can you provide me your address or phone number as well? [speaker002:] phone number is 429-088-5241 [speaker001:] Thank you. Your username is Bouchard25. [speaker002:] thank you! [speaker001:] You're welcome. I can't recover your existing password but I'll be able to send you a new one that you can use. [speaker002:] That would work [speaker001:] Does your account have a PIN? [speaker002:] I don't think so [speaker001:] You should be receiving a email shortly with your new password. We'll need to reset your two-factor authentication now. One moment please. [speaker002:] okay no problem [speaker001:] You'll now receive a send email with a special code to use to reset your two-factor authentication so that you can access your account successfully. [speaker002:] alright perfect thank you [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] that is all [speaker001:] I'm glad I was able to help you today. I hope you enjoy the rest of your day. Good-bye. [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi [speaker001:] Hello! [speaker002:] I want to upgrade to over night delivery because i want my order as soon as possible Can you help me get this fixed [speaker001:] Yes, I should be able to make that change for you. Can you give me your name and account ID to pull up your account? [speaker002:] Chloe Zhang Account ID: AM3UGRUYFL [speaker001:] Thank you and can you verify the order ID number? [speaker002:] Order ID: 2950116620 [speaker001:] What is the shipping status of your order, Chloe? [speaker002:] That was the last order i made I'm considering making another order So i want an upgrade [speaker001:] You haven't placed the order yet and there is no shipping status on the order? [speaker002:] Yeah [speaker001:] What is your membership level with us? [speaker002:] Gold [speaker001:] Great! Since your one of our loyal gold members, I'll be able to upgrade you to overnight shipping and you'll be able to get your shipment tomorrow. [speaker002:] Okay Thanks [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] That will be all [speaker001:] Alright, enjoy the rest of your day! [speaker001:] How does the jacket shrink after wash? [speaker002:] Hi! how are you doing today? What can i help you wtih? let me check! No, it doesnt! the jacket is made of high quality fabric that doesn't shrink after washing. we recommend line drying the jacket or putting it in the dryer with low heat do you need anhthing else? [speaker001:] Credit card keeps getting rejected. [speaker002:] Hi and welcome to AcmeCorp. I'm sorry to hear that, I'll be happy to try and fix it for you. First, can you log out log in to your account and try it again? [speaker001:] i tried that, doesn't work. [speaker002:] Next, can you check the expiration date on your card, it may be expired. [speaker001:] it is expired. thanks for the info. [speaker002:] You're welcome. Is there anything else I can help you with today? [speaker001:] no [speaker002:] Great, have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] Hey there I am looking to buy some stuff And so I need to know when the annual sale ends? [speaker001:] Hello, the annual sale started on January 23rd and ended on January 31st this year. If you missed it, I suggest you subscribe to our newsletter for updates on next year's sale! [speaker002:] ok sounds good Thank you for your help [speaker001:] Is there anything else I can help you with? [speaker002:] no that was all [speaker001:] Have a great day! [speaker001:] Hello there, how can I help today? [speaker002:] I placed an order 5 days ago and Is till ahven't received it [speaker001:] Okay, let me check on it for you. One moment, please. [speaker002:] thank you [speaker001:] What is your full name, please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. And to validate your purchase, can you please tell me your username, email address, and order ID? [speaker002:] Email Address: crystalminh339@email.com Username: crystalminh339 Order ID: 0423966837 [speaker001:] Thank you! Generally, items can take up to a week to arrive. [speaker002:] ok. can you resend my order or do i have to wait the week [speaker001:] It is possible that it was mistakenly marked as delivered, which happens sometimes, but be assured that it is on the way. Unfortunately, I cannot resend until it has been a full week. [speaker002:] ok thanks [speaker001:] However, if it is not there 2 days from now, just contact us again and we'll get a new one out immediately. For now, though, can I help you with anything else? [speaker002:] that's all [speaker001:] Okay, have a great day! [speaker001:] hello [speaker002:] hi how can I help you [speaker001:] yes what would happen if i was late with my subscription payment? [speaker002:] A late fee will be charged for any late payment for a subscription service. The fee is $2.00 per day past the monthly payment deadline. Gold and silver members are allotted a grace period of five late days per month in which the fee will not be applied if the payment is made within this time period. Does that help? [speaker001:] will i still be able to buy things if I am late with my subscription payment? [speaker002:] Yes, you just won't get the perks [speaker001:] all right that is all i wanted to know thank you [speaker002:] Have a nice day [speaker001:] Hi, how may I help you? [speaker002:] i got an email that is confusing me [speaker001:] Sure, what did it say? [speaker002:] can you tell me if shipping cost is included in the displayed cost? [speaker001:] What's your name please? [speaker002:] Joyce Wu [speaker001:] What's your account and order ID? [speaker002:] EP9UFMC4WM 0681536504 [speaker001:] What are your username and email please? [speaker002:] jwu04640 jwu04640@email.com [speaker001:] Thank you. Yes, shipping is included in the cost. [speaker002:] ok. thx! [speaker001:] Can I help you with anything else? [speaker001:] hello? [speaker002:] Hi how can I help you today? [speaker001:] I'm trying to make a purchase but the item won't load in my cart [speaker002:] Seems like you are having cart problems. Lets try a few things out. [speaker001:] what should I do?\ [speaker002:] Can you refresh the page and try again? [speaker001:] Still the same thing happening. [speaker002:] Can you log out then back in and try? [speaker001:] Same thing. [speaker002:] Can you check that the item is not out of stock? [speaker001:] Oh! I think that's the problem. yep [speaker002:] Be sure to check back soon. We get shipments in regularly. Anything else I can help you with? [speaker001:] Ok thankks for your time. that's all. have a good day! [speaker002:] great have a nice day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi I need an extension on my premium subscription. [speaker001:] Okay, let's see what we can do [speaker002:] Thanks [speaker001:] May I gather some information from you first, so that I can take a look at your account [speaker002:] Okay [speaker001:] I'll need your full name, account ID, the order ID of any recent purchase, and finally, your membership level [speaker002:] Alessandro Phoenix Account ID: DMWGYZZ6HX Order ID: 9363372253 I'm a gold member [speaker001:] Thank you Mr. Phoenix and since you are indeed one of our most valued members, I can go ahead and grant you an extension right away [speaker002:] Thanks Really appreciate How long will the extension last [speaker001:] One moment, I'll find out what the best I can offer is [speaker002:] Thanks [speaker001:] For our gold members, we can extend the subscription for a full month, if necessary [speaker002:] I'd appreciate that [speaker001:] Okay, you're all set, and sorry about that delay [speaker002:] Thanks [speaker001:] Is there anything else I can help you with while we're here? [speaker002:] no. that will be all [speaker001:] Glad to hear it. Have a great day, Mr. Phoenix [speaker001:] Hello and thank you for contacting us today! How can I help you? [speaker002:] Hello I would love to know the benefits of premium membership [speaker001:] Absolutely. Can I get your name please? [speaker002:] Because I'm thinking about buying stuffs I'M Alessandro Phoenix [speaker001:] Thank you, Alessandro. Let me pull up that information for you quickly. [speaker002:] Thanks [speaker001:] The benefits of having a premium membership with us are great! All members get an invitation to our annual holiday extravaganza which has an open bar and free flights from anywhere in the United States. Bronze members save on shipping fees and promo [speaker002:] Wow. [speaker001:] Silver members get the perks of bronze as well as having agents make purchases on their behalf and canceling orders at any time. AND... [speaker002:] That's nice [speaker001:] Gold members get unlimited refunds and will always have the benefit of the doubt for transactions. Is there any other information I can help you with today? [speaker002:] Nope. [speaker001:] Thank you and have a great day! [speaker001:] Thank you for contacting AcmeBrands. How can I help you today? [speaker002:] I returned an item and the charge is still showing up on my statement. [speaker001:] I'm sorry for the delay in seeing your credit to your statement. Could I have your name and order ID? [speaker002:] Yes, my name is Alessandro Phoenix The order id is 9260114845 [speaker001:] Thank you, Alessandro. Can you give me the username and email address you used when placing the order? [speaker002:] Yes, my username is aphoenix555 My email address is aphoenix555@email.com [speaker001:] Thank you. How long have you been waiting for the refund to appear on your account? [speaker002:] I returned it a few days ago [speaker001:] What is your membership level? [speaker002:] Guest [speaker001:] It typically takes at least 7 days for the refund to appear on your account statement. We ask that you allow more time for the credit to appear. [speaker002:] Ok, I will wait a few more days. Can I contact you later if it doesn't go away. [speaker001:] Yes, please contact us again if you don't see it after a week. Is there anything else that I can help you with? [speaker002:] That is all I needed. [speaker001:] Great! I hope you enjoy the rest of your day. [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hi, I'm trying to access my account but I seem to have forgotten my user name [speaker001:] Alright, so you just need your username so you can log on to your account? [speaker002:] Yes, please [speaker001:] I can help you with that. Can I please get your full name or Account ID? [speaker002:] David Williams [speaker001:] To verify your identity can I get your zip code and phone number? [speaker002:] 35421 is my zip code. my phone number is 667-2160 [speaker001:] Perfect. I was able to verify your identity and your username is dwilliams1 [speaker002:] Great, let me try that out if you could hold on a second. That works! Thanks for your help. That's all I needed today. [speaker001:] Great! Thanks for contacting me today. You have a great day David! [speaker001:] Hi [speaker002:] Hello. How may I help you today? [speaker001:] I would like to pay the subscription fee [speaker002:] Sure. May I have you name please? [speaker001:] I am eager to begin shopping as a premium member:] Sanya Afzal [speaker002:] Sure. may I also have your account ID and order ID? and [speaker001:] 4yghcqjylb 3952257724 [speaker002:] Thank you Sanya. Do you know how much you are paying? [speaker001:] 45 [speaker002:] Thank you. Do you want to pay with the CC on file? [speaker001:] yes please [speaker002:] Great. One moment please. [speaker001:] ok [speaker002:] Alright Sanya. Thank you so much for renewing your membership. Anything else I can help you wiht? [speaker001:] Awesome! Thank you, that was all. Have a great day! [speaker002:] Great. [speaker001:] Hi, how can I help you? [speaker002:] yes i'm trying to view my shopping history online but can't access my account because i lost my phone with two factor authentication [speaker001:] Sure. What's your name? [speaker002:] Chloe Zhang [speaker001:] Can I have your email address? [speaker002:] sure its cz476567@email.com [speaker001:] I will send a reset link to your email. I am also going to send you an email about our suggestions for security best practices. Do you know your username? [speaker002:] great, thank you! its cz476567 [speaker001:] Great, just checking. Can I help with anything else? [speaker002:] no, that will be all [speaker001:] Thanks for your time, have a good one! [speaker001:] Hello! How can I help you today? [speaker002:] UGH, I forgot to add these jeans to my order [speaker001:] Let me see if I can help you with that. Can I start with your full name so I can pull up your account please. [speaker002:] Albert Sanders like the Colonel [speaker001:] Thank you Albert. Do you eat a lot of fried chicken? I will ow need to verify your identity. Can I have your account ID and order ID please [speaker002:] Sure do I hope these jeans will fit FM57DCK5Z2 [speaker001:] I do too! [speaker002:] 0707912318 [speaker001:] Do you know your shipping status? [speaker002:] delivered [speaker001:] Do you know your membership level? [speaker002:] silver [speaker001:] Ok. Since your item has been delivered, I'll have to place this as a separate order and get it out to you ASAP. [speaker002:] great that would be so helpful [speaker001:] Alright you should be receiving your jeans soon. Is there anything else I can help you with today? [speaker002:] no that is it I hope you enjoy some of my brother's chicken [speaker001:] I hope you have a great day Albert! Oh I will [speaker001:] Thank you for contacting AcmeBrands, how can I help you today? [speaker002:] I was recently informed that I have a premium subscribtion. I do not want this service and would like it canceled. [speaker001:] I can look into this for you. Can you provide your full name or account ID? [speaker002:] Joseph Banter [speaker001:] Can you tell me if you have already been billed for the subscription? What brought this to your attention? [speaker002:] yes i have. i got an email about it. [speaker001:] Let me check in the system to see what I can find out. It appears that this was a scam email. If you check the sender, this is not from the official AcmeCorp marketing team. [speaker002:] ok [speaker001:] Is there anything else I can help you with today? [speaker002:] no thats it [speaker001:] Thank you, have a great day! [speaker001:] Good afternoon, how can I help you today? [speaker002:] I have attempted to order many items today and they are all out of stock. I am very disappointed: [ [speaker001:] I can understand your disappointment! Let me look in to this for you! [speaker002:] Please [speaker001:] Can I please get your full name or Account ID? [speaker002:] It would seem if you are always out of stock that you would remove that from the website Rodriguez Domingo [speaker001:] I can see how upsetting this must be to you and I want to try and help you so this doesn't keep happening Rodriguez. [speaker002:] I would appreciate that. I don't want to take my business elsewhere but may have to [speaker001:] Rodriguez, I am going to let the purchasing Department know. That many items should not be out of stock. I will tell them that they have to keep better tabs on supply and demand! I don't want you to take your business else where either. Could I offer you a promo code for your next purchase with us? [speaker002:] That would be appreciated [speaker001:] I have just sent you a code for 25% off your next purchase. I also sent a memo out for our purchasing department to look in to this issue. Is there anything else I can help you with today? [speaker002:] Hopefully they can get something done. That is all. Thank you [speaker001:] Thanks Rodriguez. Again, I apologize for this. Have a good weekend. [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] I am interested in some boots and would like to know more about them [speaker001:] Sure. May I have your full name or account ID? [speaker002:] Rodriguez Domingo. [speaker001:] Ok. Your account has been pulled up. [speaker002:] I would like to know if the boots are leather? they are calvin klein boots [speaker001:] Let me check that for you. Do you want to know if the material is waterproof? [speaker002:] yes that too [speaker001:] OK. Yes. Based on the design, our boots are able to get wet without any problems. Anything else I can help with? [speaker001:] hiya [speaker002:] Hi, how can I be of assistance? [speaker001:] i ordered jeans recently and they arrived with a stain. i'd like to return them [speaker002:] sure, let me see what we can do, may I have your name please? [speaker001:] Norman Bouchard [speaker002:] thanks, I'll also need your username, email address and order ID. Norman? I need your username, email address and order ID [speaker001:] yes oh sorry nbouchard785 Email Address: nbouchard785@email.com Order ID: 4359165708 [speaker002:] great, what is your membership level? [speaker001:] Guest [speaker002:] was it purchased in the past 30 days? Norman? [speaker001:] Purchase Date: 2019-09-13 gotta give me a sec to find this info, my dude [speaker002:] ok, do you have the receipt? [speaker001:] sure, yes [speaker002:] lol, no problem my dude. Great news, we can return this for you as long as you have the receipt [speaker001:] great [speaker002:] All you'll need to do is print a return label. Can I have your full address? [speaker001:] 6332 Woodshore St Newark, NY 76625 [speaker002:] Excellent, this is all set is there anything else I can do for you today? [speaker001:] nope, that was it [speaker002:] excellent, well take care of yourself Norman stay healthy [speaker001:] you too [speaker002:] and have a great night my dude [speaker001:] Hello, how may I help you today? [speaker002:] I'm trying to find out where my order is. [speaker001:] Have you already received the shipping status of your order? [speaker002:] no, i never got any updated shipping info. [speaker001:] Can you please tell me more about your issue? [speaker002:] I order some jackets and boots on jan 25 and I'm still waiting to receive them. [speaker001:] I am so sorry to hear that. Can you please tell me your full name, username, email address, and order ID? [speaker002:] Joyce Wu joycewu6 joycewu6@email.com Order ID: 1184955243 [speaker001:] Can you please tell me how long you've been waiting for your order to be delivered? [speaker002:] It should have arrived at least 5 days ago [speaker001:] Delivery can take up to 7 days. Can you please wait a few more days and contact us again if your order is still not delivered? [speaker002:] I order it on January 25th, and it's been 5 days past the estimated delivery date. [speaker001:] As a one time courtesy, I will reship your order free of charge. Can you please tell me your full address? [speaker002:] Thank you so much. I am going on a ski vacation and need these jackets by next weekend. 7954 Brushwick Dr Monterey, NY 63786 [speaker001:] Can you please tell me the brand of the jacket? [speaker002:] one was michael kors and the other is Tommy Hilfiger The boots are calving klein [speaker001:] Your replacement order has been processed. You will receive it within 7 days. [speaker002:] Thanks again! [speaker001:] Is there anything else I can help you with today? [speaker002:] That's it. [speaker001:] Thank you. Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi I would like to check on order status because the cost of shipping was too high. [speaker001:] Sure, let me look into that for you. May I have your full name, please? [speaker002:] Chloe Zhang [speaker001:] Okay, I just need to bring up your purchase. I'll need you username, email address and Order ID. [speaker002:] Username: czhang12 Email Address: czhang12@email.com Order ID: 5229897392 [speaker001:] Great, Can you tell me what the shipping status of the order is? [speaker002:] Shipping Status: In Transit [speaker001:] Chloe, would you like me to cancel the order for you? [speaker002:] Yes please I would like a refund if possible [speaker001:] No problem. I just cancelled the order and no charge will be made to your account. [speaker002:] Thank you [speaker001:] Is there anything else that I can help you with today? [speaker002:] No but thank you [speaker001:] Have a great day! [speaker001:] Hello, I want to check the status of my account since my subscription was removed. Hello? [speaker002:] Hi I can help you with that. Can you tell me your name or your Account ID? [speaker001:] Yes My name is Norman Bouchard Can I check on the status of my subscription, as it was removed from my account and I still want it? [speaker002:] Yes, I'm looking up the status of your subscription [speaker001:] Can my premium subscription be restored? Can my premium subscription be restored? [speaker002:] Your subscription is currently active [speaker001:] Okay, excellent! Thak you for your help! [speaker002:] Can you tell me your Order ID? [speaker001:] I do not have an order id for this, but seems this is fine with my premium subscription. Thank you for your help I believe I have what I need [speaker002:] Ok, your subscription is paid and should be fine. [speaker001:] Okay Thank you [speaker002:] Here is a link for your account info [speaker001:] Looks good [speaker002:] Do you need anything else? [speaker001:] Nothing more Thanks [speaker002:] Ok, I'll end the conversation now [speaker001:] Hello, how may I help you today? [speaker002:] HI! I would like to return an item because it has a stain [speaker001:] Sure, no problem. I can help you with that. Can you please tell me your full name or account ID? [speaker002:] Chloe Zhang [speaker001:] Before we get started on the return process, I am required to verify your purchase. Can I please have your username, email address, and order ID? [speaker002:] chloez51 chloez51@email.com 936780749 [speaker001:] Are you sure that your order ID is correct? [speaker002:] 1936780749 [speaker001:] Thank you Can you please tell me what your membership level is? [speaker002:] Silver [speaker001:] Can you tell me the date of purchase? [speaker002:] 2019-10-10 [speaker001:] Ok. We can accept your return. [speaker002:] thank you [speaker001:] Can you please tell me your full address so that I can print out a shipping label for you? [speaker002:] 3952 1st Ave San Mateo, TX 95914 [speaker001:] Would you like to return the item by mail, in store, or at a drop off center? [speaker002:] mail [speaker001:] Your return process has been initiated. Please mail the item at your earliest convenience. Is there anything else I can help you with today? [speaker002:] Thank You No thank you [speaker001:] Thank you. Have a great day! [speaker001:] How may I help you today? [speaker002:] I received my item that I had purchased for my daughter, but it had a stain on it, and I'd like to return it. [speaker001:] i can initiate a refund due to a stain for you today, if you wish [speaker002:] Yes, thank you. [speaker001:] i will first need your full name to pull up the account [speaker002:] My name is Crystal Minh [speaker001:] thank you [speaker002:] You're welcome [speaker001:] i will also need your username, email address, and order number to pull up the order [speaker002:] My username is crystalminh758, my email is crystalminh758@email.com, and my order number is 5777534560 Hello? [speaker001:] sorry one moment i am pulling it up now [speaker002:] Thank you. [speaker001:] and what is your membership level [speaker002:] My membership level is gold [speaker001:] ok i can process this return for you now apologize for the delay [speaker002:] Thank you! [speaker001:] since you will print the shipping label, i need your full adress [speaker002:] My address is 8575 Primrose Ave, Raleigh MI, 42583 [speaker001:] and would you like to return the item by mail, in store, or at a drop off point [speaker002:] I can just mail it. [speaker001:] ok you are all set is there anything else i can help with [speaker002:] No, that was it! [speaker001:] i wish you a good day [speaker001:] Hello, how may I help you? [speaker002:] Hi. My name is Chloe Zhang. My Order ID is 7356777036. I would like a refund for these Guess jeans for $89. I have an existing refund of $100, and would like to add this additional $89. [speaker001:] Hi Chloe, what's wrong with the jeans? [speaker002:] They arrived ripped. [speaker001:] I'm sorry for that, let's get it returned, if that's alright. Was anything else wrong with the jeans? Oh my mistake, I see you want it added to your refund. [speaker002:] Yes please add it to my existing refund if possible. [speaker001:] I'll also need your username and email, please. [speaker002:] My username is cz214771, and my email is cz214771@email.com [speaker001:] Thank you, what item would you like to add to the refund? [speaker002:] Guess jeans for $89. For a total refund of $189. [speaker001:] Thank you. Okay, you're all set, is there anything else? [speaker002:] That is it for today. Thanks for your assistance. [speaker001:] Have a good day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] The search bar isn't working, all I get is that annoying spinning wheel. [speaker001:] I'm so sorry about that! Let's get that worked out for you. Your full name, please? [speaker002:] Rodrigues Domingo, my username is rd985177 [speaker001:] Thank you, Rodrigues! Would you kindly try logging out of your account and logging back in again? That can sometimes clear up search-related issues. [speaker002:] Ridriguez I tried that, it didn't work. [speaker001:] So sorry about that1 How about clearing the cookies in your browser? [speaker002:] Okay, I did that. [speaker001:] Any luck? [speaker002:] No, it's still doing the same thing. Anything else? [speaker001:] Yes, let's try searching for a different product. Sometimes one certain term can throw errors. [speaker002:] Okay. [speaker001:] Would you please try searching for something else, like "prada handbag", and then seeing if that works? [speaker002:] Tried it, and it works now. I'm not sure why it didn't work before. [speaker001:] I'm so sorry for the inconvenience, and I'm glad it's working now for you! Is there anything more I may help you with today? [speaker002:] Okay, thanks. That's all, thanks. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hi I have a question about an order I made [speaker001:] Sure, what is your question? [speaker002:] I made an order over two months ago I still haven't received it [speaker001:] Oh wow, that's way too long. May I have your full name? [speaker002:] Albert Sanders [speaker001:] May I also have your username, email address, and order ID? [speaker002:] alberts5 alberts5@email.com 1536756543 [speaker001:] Thank you. I know you have been waiting for over two months, but the system wants to know exactly how long. How many days have you been waiting? [speaker002:] about 60 [speaker001:] I'll ship out a new order for you since yours seems to have been lost. May I have your full address? [speaker002:] 9842 Kennedy St La Fayette, WA 99323 [speaker001:] What was in your order? [speaker002:] a Guess Shirt it's the one for $99 [speaker001:] Okay. Your new shipment will arrive within a week. Is there anything else I can help you with? [speaker002:] thank you! that's it hope it comes fast [speaker001:] You're welcome! Have a wonderful day. It should! [speaker001:] My credit card keeps getting rejected. My name is Joyce Wu. [speaker002:] I'm sorry, I have a couple things we can do to help fix that! [speaker001:] o.k. good [speaker002:] First, can you try logging out of your account and back in again? [speaker001:] O.k. I did that, but it still declines the card [speaker002:] Just to double check, the card is not expired, correct? [speaker001:] Oops, You know what...It is expired. I'm sorry I didn't see that earlier [speaker002:] No problem! Glad we figured out the problem! [speaker001:] Thanks so much. [speaker002:] You have a great day:] [speaker001:] Hello, how can I help you today? [speaker002:] I received an e-mail that my subscription was removed from my account and I would like to re-instate, thanks. [speaker001:] I see, let me check on that. Okay, can I get your name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] I can renew your subscription, would you like that? [speaker002:] yes, please [speaker001:] Okay, I'll just need order account ID and an order ID. [speaker002:] I don't have either. Here is my address:8145 Brushwick Dr San Lima, NY 94600 [speaker001:] Please hold. Thank you. So you said that you heard about this problem through an email right? [speaker002:] yes If it isn't possible now, just forget it then. This is taking forever. [speaker001:] I'm just checking the system. I'm afraid there has been a mistake. The email you received was scam email, you'll find that it wasn't from us. [speaker002:] OK, thanks. [speaker001:] Is the service working now? Can I assist with anything else? [speaker002:] No, thanks [speaker001:] Have a nice day. [speaker001:] Hi! how can I help you? [speaker002:] Hi, I returned an item but have not received a credit. Can you please advise, thanks. [speaker001:] sure, may I have your name please? [speaker002:] Sanya Afzal [speaker001:] Thanks, next I'll need your username, email address and order ID please [speaker002:] Username: sanyaafzal837 sanyaafzal837@email.com Order ID: 3607656840 [speaker001:] perfect, thanks! I'm showing your refund is in progress and that you'll have it within 24-48 hours I apologize for the delay. It looks like you emailed us about getting the refund and we've been a little behind on emails Was there anything else I could help you with today? [speaker002:] Oh, okay. No, that is all. Thank you [speaker001:] you're welcome! have a nice day! [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] Hi! I received the item but I got the wrong color so I would like to return it [speaker001:] Sure, I can look into that for you. May I have your full name, please? [speaker002:] Crystal Minh [speaker001:] I just need to validate your purchase. I'll need your username, email address and Order ID. [speaker002:] Username: crystalminh819 crystalminh819@email.com 1901 2nd Ave San Mateo, WA 47193 [speaker001:] Do you have your order ID? [speaker002:] Order ID: 9063936957 [speaker001:] Got it. What is your membership level? [speaker002:] guest [speaker001:] And what was the purchase date on that item? [speaker002:] 2020-02-09 [speaker001:] I'm sorry, we only allow guests to return items within a 30 day period. Does that answer your question, I hope? [speaker002:] I would like to process the return please [speaker001:] I can't offer you a return because the purchase was more than 30 days ago. [speaker002:] Is there anything you do? [speaker001:] No. I'm sorry. Our policies are very firm. [speaker002:] Okay. Thank you [speaker001:] Is there anything else that I can help you with today? [speaker002:] Thats all. Thank you [speaker001:] Have a great day and I'm sorry I couldn't be more helpful! [speaker001:] How may I help you? [speaker002:] Hi I am having a problem searching for the items I want to buy. It's coming up with strange search results. [speaker001:] Okay, let's try a few things to fix it. Could you try logging in and out and then searching? [speaker002:] ok hold on no that didn't work [speaker001:] Okay, could you try clearing your cookies, by going into More Details in your browsers to do so? [speaker002:] ok hold on oh hey that worked! thanks! [speaker001:] No problem! Anything else you needed today? [speaker002:] that's it [speaker001:] Have a good one! [speaker001:] Hi, how can I help you? [speaker002:] yes i'm trying order something online but i can't because my credit card keeps getting rejected [speaker001:] Sorry that is happening, I should be able to help First can you check and make sure your card isn't expired by checking the expiration date? [speaker002:] okay still not working [speaker001:] thanks. Next can you try logging out of your account and logging back in? This will often get the card working again [speaker002:] okay one sec [speaker001:] ok [speaker002:] yay that seem to fix the problem, thank you so much for your help [speaker001:] great! Can I help with anything else today? [speaker002:] that will be all [speaker001:] ok, have a good day [speaker001:] Hello, how can i help you today [speaker002:] I was checking on my subscription make sure it's active My husband said it was removed and I went it [speaker001:] Okay lets check that, could i get your full name account ID and order ID please [speaker002:] Albert Sanders sag456 order I'd is 34566sa [speaker001:] Okay it looks like your subscription is not active and that to renew it you have to pay the 14 dollar subscription 14 which is due today Would you like me to pay that now [speaker002:] yes please card on file [speaker001:] Okay great is there anything else i can do for you [speaker002:] no [speaker001:] Have a good day [speaker001:] Hello, how may I assist you? [speaker002:] hi i have a question [speaker001:] Shoot. [speaker002:] i didnt realize that an order I placed was going out today. [speaker001:] Okay. [speaker002:] I wanted regular shipping so I wouldn't be charged teh next day fee [speaker001:] Sure. But? [speaker002:] I wanted to change the delivery statys shipping status [speaker001:] What do you mean by change it? To overnight? [speaker002:] no to regular it's overnight now [speaker001:] I understand. [speaker002:] I didn't want to get charged the shipping fee [speaker001:] What is the shipping status? [speaker002:] out for delivery can you call it back? [speaker001:] Can I have your full name please? [speaker002:] Joseph Banter [speaker001:] Can I also have your account and order IDs? [speaker002:] D07XMH4WXX 8145732409 [speaker001:] What's your membership level? [speaker002:] bronze [speaker001:] Unfortunately I cannot recall it, since it is already out for delivery. However, I can credit your account for the fee. [speaker002:] that would work thanks [speaker001:] Is there anything else I can help you with Joseph? [speaker002:] that's it thanks again [speaker001:] Great. Thanks for reaching out. Have a wonderful day. [speaker001:] Thanks for choosing AcmeBrands! What can I do for you today? [speaker002:] Hi. My name is David Williams. Everytime I try to pay with my credit card, it gets rejected. Can you help me? [speaker001:] Let me see what I can do, David. Is your card expired? Also, there are some other things we can try if it's not. [speaker002:] No it is not expired. [speaker001:] Okay. Do you mind trying one more time to see if it will go through now? And if it doesn't, not to worry, we can try a couple more things. [speaker002:] Ok great. [speaker001:] Didn't work this time either? [speaker002:] No [speaker001:] Okay. Do you mind sending me the number and expiration date? [speaker002:] 1111 2222 3333 4444 1122 [speaker001:] Thanks very much. What was the item you were trying to purchase? I can try to do it from my end. [speaker002:] Guess jeans for $54 [speaker001:] Successful! I'm not sure why it wasn't working on your end, I apologize for that inconvenience. But obviously your card is valid, as I was able to make the purchase for you. I hope you enjoy the jeans! Can I help you with anything else today? [speaker002:] That was it thank you very much! [speaker001:] You're welcome, have a nice day! [speaker001:] Hello there! How can I help today? [speaker002:] I got a promo code 8 days ago, but just got a message saying it is invalid. [speaker001:] Let me take a look for you. [speaker002:] Thanks! [speaker001:] What is your full name, please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. One moment, please. What is your membership level? [speaker002:] Silver [speaker001:] Thank you. The issue seems to be that the promo code is expired, as it is over 7 days old, and they typically just last a week. However, our tiered members such as yourself can get a new one created for them. Here is yours: FSXSZ [speaker002:] Oh, okay. Thank you so much! This is really helpful. [speaker001:] This should work for a discount. Can I help you with anything else today? And you're welcome! [speaker002:] That is all. Thanks! [speaker001:] You're welcome, have a good day, Crystal! [speaker001:] Hi how may I help you today? [speaker002:] Why is the site running so slowly for me? [speaker001:] Oh I am sorry to hear that. We can try a couple things to figure out why. Can i get you to log out then back in? let me know if that works. Did that help any? [speaker002:] That didn't help [speaker001:] Ok Can I get you to close all other tabs and also close other programs? Does that help any? [speaker002:] Let me see [speaker001:] Well? [speaker002:] It seems to be working [speaker001:] Great. Is there anything else today? [speaker002:] No, that's all. Thanks [speaker001:] Great. Have a nice day. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi! I accidentally seemed to have lost my phone so I'm unable to get into my account because of the two-factor authentication. Can you help me? [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Sure. It's Albert Sanders. [speaker001:] May I ask for your email address, please? [speaker002:] Yup! My email address is as172925@email.com. [speaker001:] Perfect! A link will emailed to you for the code reset. We also recommend some best practices for your account security; those details will be in the email as well. [speaker002:] oh great! Thank you so much! [speaker001:] Is there anything more I may help you with today? [speaker002:] That was all. Thank you! [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you today? [speaker002:] Yes, I just purchased a pair of Michael Kors boots. After thinking about it, I don't want them after all. [speaker001:] I see, any particular reason or just generally do not want them? [speaker002:] No, I just don't want them. Can I get a refund at this point? [speaker001:] I am sure you can. Let's start the process with your full name or Account ID. [speaker002:] David Williams [speaker001:] Thank you. Now let's validate the purchase in question. May I have your username, email address and Order ID please? [speaker002:] I really need the refund before it ships, if possible. dw196660 dw196660@email.com 8668021308 [speaker001:] Thank you. How would you like this refund? We have several choices, gift card, credit account, a paper check or adjust your credit card on file? [speaker002:] I'd like it back on my credit card. [speaker001:] One more step, do you have your account ID handy? [speaker002:] KS23DXWMYH [speaker001:] And how much was the charge for? [speaker002:] $64 [speaker001:] And there we go. Your refund has been initiated, you should see your credit very soon. If not feel free to recontact us. [speaker002:] Okay, thank you for your help. [speaker001:] Is there anything else I can help you with today? [speaker002:] no that's it [speaker001:] Thank you and have a wonderful rest of your day! [speaker001:] Hello, how may I assist you today? [speaker002:] Hi, I forgot to order something in the order I just submitted, may I add an item? [speaker001:] Okay, it sounds like you are needing to manage your order. I would be happy to help you with that. May I have your full name or account ID? [speaker002:] Alessandro Phoenix is my name, Account ID: JSANNS8LVC, order ID: 2881988672 Order ID: 2881988672 is the order I am referring to. [speaker001:] Has your order already shipped? [speaker002:] yes [speaker001:] What exactly has your shipping status been stated as? [speaker002:] delivered. [speaker001:] Unfortunately, your order cannot be added to since it is too late. However, if you give me your membership level, I will be able to help place another order. [speaker002:] Ok, how should I proceed? [speaker001:] Do you have a membership with us? That would be Gold, Silver, Bronze, or Guest. [speaker002:] nevermind, How can I remove gum from the bottom of my shoe? [speaker001:] Okay, you are inquiring about gum removal from boots, correct? [speaker002:] yes The product is Calvin Klein Boots, exactly, with the gum. [speaker001:] You can use peanut butter to remove gum. Take a butter knife with the peanut butter and rub it generously over the gum. Wait 10 to 15 minutes, then you should be able to scrape the peanut butter and gum off. Afterwards you can use soap and water to r [speaker002:] that sounds easy, thanks. goodbye. [speaker001:] Have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, just a quick question [speaker001:] Certainly. [speaker002:] What are your membership levels? [speaker001:] Of course, give me one moment to look that up for you. [speaker002:] I'm thinking of buying some stuff, so I might qualify soon [speaker001:] So the three membership levels are Bronze, Silver and Gold. How you qualify for them is based on repeated purchases over a period of time. [speaker002:] okay, just as a quick follow-up. What is the minimum requirement to qualify for bronze? [speaker001:] For Bronze you qualify with $500 or more in the past year. Silver is $1000 and Gold is $2000. So to answer your specific question, you would need $500 worth of purchases within the past 365 days. [speaker002:] Ah, i see That was everything I needed, thanks so much [speaker001:] Of course, you have a wonderful rest of your day! [speaker001:] Thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi, just checking to see when the spring collection is coming out? [speaker001:] Sure thing let me find that information for you. [speaker002:] Thanks [speaker001:] Alright. I found what you were looking for. Our seasonal collection in general come out on the third day of the month for that season. For spring that would be on April 3rd. [speaker002:] oh nice, do gold members get to see it earlier by chance? [speaker001:] This feature is actually not specific to our membership levels. Simply subscribing to our newsletter will let you know ahead of time and be able to preview the collection! [speaker002:] Oh great, thank you for your help today [speaker001:] Not a problem. Was there anything else I could help you with? [speaker002:] nope, that is all [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] hi! how can i helpyou today [speaker002:] Hi, I'm having problems I found something I want, but everytime I click add to cart, it just doesn't Like, I click add to cart and try to checkout and there is nothing there... [speaker001:] OKay, can you please try refreshing the page and add the item again? [speaker002:] Ok, like refresh the browser page, right? [speaker001:] yep! [speaker002:] Ok, tried, and it's still not working. so frustrating: [ [speaker001:] Try logging out and logging back in i'm sorry! [speaker002:] Ok, give me a minute, I have to find the piece of paper with my password on it again [speaker001:] okay, take your time [speaker002:] OK, I tried it and it still isn't working [speaker001:] Can you check if the item is out-of-stock, itwill be on the bottom left hand side [speaker002:] All the way at the bottom of the page? [speaker001:] Yes! on the bottom left hand side [speaker002:] Oh! It does say out of stock! I swear it didn't say that the first time clicked add to cart! [speaker001:] no problem!! do you need help with anythign else? [speaker002:] No, I guess not. Do you know if it will be coming back into stock? [speaker001:] it will be in the next week [speaker001:] Hello, how can I assist you today? [speaker002:] Hi I have a question about a pair of boots I am looking at. it's the tommy hilfiger boots [speaker001:] I can look in to that for you. What were you wanting to know about the boots? And may I ask who I am speaking with today? [speaker002:] I'm rehabbing from a broken ankle so I was wondering how long it would take to break in? David Williams [speaker001:] Just one moment while I pull up the information for you David. Our boots generally break in quicker than other brands. It will take about 40 to 60 hours of wear. [speaker002:] ok I see [speaker001:] You should also apply oil to the boots 2 to 3 times the first week. And never wear a new pair all day. Start out wearing them 2 to 3 hours a day. [speaker002:] that's a good point [speaker001:] Did that answer your question? [speaker002:] yes it did thanks [speaker001:] Was there anything else you needed David? [speaker002:] that's it [speaker001:] Thanks, have a great day! [speaker001:] Hi. How can I help you? [speaker002:] Hi. Why is everything always unavailable? [speaker001:] If you're having problems finding the things you are looking for, I can write a report and send it to the Purchasing Department Are you still there? [speaker002:] It;s not a specific item. Things are always missing [speaker001:] Ok, I will write a report Can you tell me your full name or your account ID? [speaker002:] David Williams. Do you want my username? [speaker001:] No, I don't need your username right now. Ok, I have sent a report to the Purchasing Department so they can try to get more items restocked [speaker002:] Okay. Thank you [speaker001:] Is there anything else I can do for you today? [speaker002:] no, that's all [speaker001:] Ok, I will end this chat now [speaker001:] Hello, how can I help you today? [speaker002:] I would like to extend my premium subscription [speaker001:] May I have your full name and your account ID? [speaker002:] Crystal Minh Account ID: 9GRGJQCCDQ [speaker001:] And do you have an order ID? [speaker002:] Order ID: 4630092900 [speaker001:] Thank you. The subscription is $99 dollars for a year. Would you like to pay in full or put down a partial payment? [speaker002:] I should already have a subscription, I would just like to extend it because I need more time to raise funds [speaker001:] Ok, it will be $49 to extend the subscription. [speaker002:] Will you consider extending the subscription free of charge [speaker001:] Would you like to enter a new credit card or use the card on the account? No, we cannot offer that at this time. A minimum of 49 dollars is needed to extend the service. [speaker002:] Can a manager help me with this? [speaker001:] Can you hold? I will send you to a manager shortly. Is there anything else I can help you with today? [speaker002:] I can hold I don't need help with anything else [speaker001:] Have a good day...a manager will assist you shortly. [speaker001:] Good afternoon, how can I help you? [speaker002:] Hi, I'm trying to buy something but my cart isn't updating when I add the boots [speaker001:] oh, do not worry we will do a series of steps and we will see which one manages to solve the problem [speaker002:] ok [speaker001:] Let's first try refreshing the page and adding the item back to the cart. [speaker002:] ok, that didn't work [speaker001:] ok, are you trying to log out or log back in? [speaker002:] okay, that worked. Thanks! [speaker001:] I'm glad to hear it a pleasure to help you [speaker001:] Hi, how may I help you? [speaker002:] I want to buy something, but the cart isn't updating when I add it. [speaker001:] Ok, I should be able to help fix that issue First, can you check that the item isn't out of stock? its written in the bottom left corner [speaker002:] It says it's in stock now. [speaker001:] Great. Can you refresh your page This can fix the problem occassionally [speaker002:] okay, let me try that. [speaker001:] ok [speaker002:] okay, it added it now, thanks [speaker001:] Great! Can I help with anything else today? [speaker002:] that's all, thanks [speaker001:] Your welcome, have a great day [speaker001:] Hey what's cracking? I'm trying to see if the shipping cost was included in my order because an email told me I was gonna get free shipping. Seems like the price may be off, can you check it out for me? Anyone there? [speaker002:] I'd be glad to check on that. Can I have your name? [speaker001:] Yeah it's Joseph Banter It was Guess boots that I ordered [speaker002:] Okay, so Mr. Banter you feel you were overcharged? [speaker001:] Yes, what's going on? [speaker002:] Can I have your account number and order ID? [speaker001:] 6417150605 is the order ID My account number is EABUGCDVLQ [speaker002:] Can I please have your membership level? [speaker001:] Yes it's silver [speaker002:] Great, how muc were you overcharged? *much [speaker001:] $163 That was the total on my order [speaker002:] I can refund the amount since you are silver. What is the amount you feel you were overcharged? [speaker001:] Okay, looks like it was about $20 [speaker002:] Okay, I refunded $20. Is there anything else? [speaker001:] Hello, how may I help you? [speaker002:] Hello, I would like a refund because I changed my mind. [speaker001:] Let me help you with that. [speaker002:] great [speaker001:] So you would like a refund on a purchase because you don't want it any more or is there something wrong with the product? [speaker002:] No, I changed my mind [speaker001:] Ok Could I have your full name or account id? [speaker002:] The boots just did not look as good as I thought Sure one moment It is Joyce Wu [speaker001:] Could I have your username, email address and order id to validate your order? [speaker002:] sure it is jw643825@email.com jw643828 or id is 1513042756 [speaker001:] could you give me the email address again? [speaker002:] jw643828@email.com [speaker001:] thank you. Thank you How would you like your refund, gift card, added to your account, check, or credit card refund? [speaker002:] credit card please [speaker001:] Could I have your account id to refund to credit card? [speaker002:] Hello, the account id is earlier in the thread:] order id 1513042756 [speaker001:] that is the order id, I need the account id [speaker002:] I am sorry cannot find an account id [speaker001:] Do you want to get the refund another way, like paper check or gift card? [speaker002:] yes a paper check is okay [speaker001:] Could I have your address to send the paper check? [speaker002:] My apologies I need to leave soon and this is taking longer than expected. Kind regards 123 Main Street Pasadena CA 91030 [speaker001:] Could I have the refund amount? [speaker002:] 64 thank you so much [speaker001:] The amount of 64 will be send in the mail. Can I help you with anything else? [speaker002:] No that is all, thanks so much [speaker001:] Have a good day. [speaker001:] Hi! how can I help you+ [speaker002:] Hey! Chloe Zhang here. Can you help me reset the password on my account? Totes forgot it. [speaker001:] oh yeah for sure Chloe! can I get your username please? [speaker002:] cz437718 is my username [speaker001:] Here is your new temporary password! jdyv0keqbas [speaker002:] I'm very grateful, thanks for your help! [speaker001:] anything else I can help you with? you're welcome! have a great day! [speaker001:] I would like to keep my premium subscription and ready to pay my remaining balance to activate the subscription [speaker002:] Ok [speaker001:] ok Helloe? [speaker002:] Can you tell me your name, your an account ID, and an order ID? [speaker001:] Alessandro Phoenix HUHKL4SNUR 2390420958 [speaker002:] How much do you want to pay now? [speaker001:] The remaining balance on my account to activate the subscription [speaker002:] Ok, that would be $14 [speaker001:] Okay [speaker002:] Do you have a credit card number you would like to use? [speaker001:] I would like to use the card that is on file [speaker002:] Ok. Your subscription has been renewed [speaker001:] Okay, thank you for all your help today that was all i needed [speaker002:] Ok, if there's nothing else I can do today I'll end this chat [speaker001:] Hello. How may I be of assistance for you? [speaker002:] I got an email confirmation stating I bought two items when I only ordered one Can you check the status of my order? [speaker001:] Let me take a look. May I have your name please? [speaker002:] Chloe Zhang [speaker001:] Can I have your account ID and Order ID? [speaker002:] KNV1D08Q5M 8347898704 [speaker001:] Ok Chloe. I pulled you order up on my end. I am seeing that the email was incorrct. incorrect [speaker002:] Thank god, i sure didnt want to be charged for that. [speaker001:] Yea there should only be an order for one. We only charged you for one. You can verify with your bank also. Sorry about that. Sometimes the emails get messed up. I have escalated to the correct department. Anything else I can help you with? [speaker002:] I appreciate the help that was all [speaker001:] Great. Have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] Yes, I have been trying to make a purchase and the promo code I am trying to use isn't working. I keep getting a message that it is invaalid [speaker001:] I'm sorry! I can help you with that, when was the code issued? [speaker002:] I was given this code 5 days ago so I don't know why it doesn't work. It is SAVEBIG [speaker001:] Hmm, let me look into that for you. What is your name? [speaker002:] Albert Sanders [speaker001:] I'm not sure what went wrong with that code, I'll generate a new one for you. One moment please. Here is your new code: T8MUX [speaker002:] Great thanks! [speaker001:] Again, I apologize! Is there anything else I can help you with today? [speaker002:] no, thanks!! [speaker001:] Great, you have a good one! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Can't access account, I wanted to check status of my order? [speaker001:] OK. Why can't you access your account? [speaker002:] I forgot my username [speaker001:] OK. I can help with that. [speaker002:] Thank you kindly [speaker001:] May I have your full name or account ID [speaker002:] Alessandro Phoenix Account Id is CORONA123 [speaker001:] Thanks. I have pulled up the account. I also need your ip code and phone nuber ip sorry, zip [speaker002:] 61196 054-9867 Can you please hurry, I need to cook a rabbit for Easter dinner [speaker001:] Thanks I have verified your identity. [speaker002:] Coolio [speaker001:] aphoenix 1 is your username. Anything else? [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I wanted to ask about a product you have. There's a shirt I'm considering purchasing... I wanted to know how wide the collar is? Does it squeeze your neck too much to wear it? [speaker001:] I would be glad to answer that for you. Please give me a moment to look up that information. [speaker002:] Thank you I appreciate that. [speaker001:] Can you please tell me the brand name of the shirt that you are considering? [speaker002:] Sure. It's a Tommy Hilfiger shirt. [speaker001:] Thank you. [speaker002:] No problem at all. [speaker001:] Our Tommy Hilfiger shirts are designed for extra comfort so they do not have tight collars. We even have a few designs that have loose collars for those who prefer the style. [speaker002:] Oh thanks! That sounds like it'll work then. [speaker001:] Are there any more questions I can answer for you today? [speaker002:] Just wanted to make sure it wouldn't be too tight. Nope, thank you for helping. [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] my credit card keeps getting rejected while i'm trying to order something [speaker001:] Let me help you with that. [speaker002:] ok [speaker001:] Does it show it as invalid when you try to use it on the website? [speaker002:] yes it is [speaker001:] Okay can you try to enter your credit card information again? [speaker002:] yes, give me a sec to try that still saying the same thing [speaker001:] Can you log out and then log back in and try again? [speaker002:] sure u'll give that a try yes that seem to do the trick [speaker001:] Thats great [speaker002:] thank you so much for your help [speaker001:] Can I help you with anything else? [speaker002:] that will do it [speaker001:] Have a good day. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi I ave signed up for a premium subscription shopping service, which offers benefits such as expedited shipping and special discounts. I have questions about the status of your subscription because I want to keep my subscription. [speaker001:] Yes I can help you with. Do you want to make sure your status is still active? [speaker002:] Yes I want to find out when the annual fee is due. I want to pay this fee if the due date is today. [speaker001:] May I have your full name and account id please? [speaker002:] Name: Crystal Minh Account ID: EMF8CX6G8X [speaker001:] Thank you Crystal and may I have your order id please? [speaker002:] Order ID: 2048543424 [speaker001:] Thank you. Let me check our system for you. Your status is active and it shows that 14 is due today. [speaker002:] Ok I would like to pay this [speaker001:] I will send you link where you are able to look this up. [speaker002:] Ok thank you [speaker001:] Do you know your username? [speaker002:] No [speaker001:] I will make one for you. cminh5 And you would like to pay the 14 correct? [speaker002:] Yes [speaker001:] That will be paid with card on file. Is there anything else I may do for you today? [speaker002:] No but thank you [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi how can i he;p you today [speaker002:] Hello, I would like to pay my subscription fee on my account so I can keep my annual subscription active [speaker001:] sure let me check for you what is your full name, account id and order id please [speaker002:] ok Rodriguez Domingo Account ID: XGFI7ULSVN Order ID: 8707403465 [speaker001:] you have an active subscription and you odnt have anything due for another three days! [speaker002:] can I go head a pay the fee now? [speaker001:] sure [speaker002:] ok [speaker001:] its 55. That link will let you see your status anytime with your username do you want me to pay your bill for you now with the card on file? [speaker002:] yes, can we use the card that is on file [speaker001:] have a good day [speaker001:] Hello, thank you for reaching out to us today, what can I do to help? [speaker002:] Hi, i would like to move my shipping to next week delivery and avoid paying any shipping fee [speaker001:] Sure thing, I should be able to take care of that for you. Can I have your first and last name please? [speaker002:] My name is Chloe Zhang [speaker001:] Thank you Chloe, now we're changing the shipping address to avoid extra charges correct? [speaker002:] yes change is shipping to next week delivery [speaker001:] Alright great, Ill need to pull up the order and confirm the shipping status with you, Can I have your username, Email address and the order Id please? [speaker002:] Order ID: 9493184960 [speaker001:] Do you have your Username and Email available as well? [speaker002:] no but i do have my account id which is ZDEGA6HPTP [speaker001:] I'll see if using the account ID en leu of an Email will work but I do still need to get your username. We can recover that pretty easily. Ill need your zip code and phone number in order to recover the user name, then we can get started on adjusting the shipping [speaker002:] Phone number is 838-561-7122 and zip coed 33783 [speaker001:] Alright perfect, you Username is czhang1 [speaker002:] okay, do you any other information along with the username? [speaker001:] That should be it for now. I was able to validate the purchase. [speaker002:] okay [speaker001:] Now can you tell me the status of the order? If it is marked as received, in transit out for delivery or delivered? [speaker002:] shipping status is marked as in transit [speaker001:] thank you. Let's try to get that routed to the new address then. Can you provide me with that? [speaker002:] 8202 Primrose Ave Brighton, NY 33783 [speaker001:] And what was the later date for shipping? [speaker002:] just for next week [speaker001:] Would 3232020 be fine? [speaker002:] yes that will be fine [speaker001:] Alright and let's get a partial refund on the shipping cost. Would you liek that credited back to your card? [speaker002:] yes i would [speaker001:] Alright were all set. Is there anything else I can do to help you? [speaker002:] no that will be everything, thank you for all your help [speaker001:] Not a problem, Thanks for shopping with us, Have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] Joseph Banter, at your service! [speaker001:] Hello Joseph! [speaker002:] This Michael Kors jacket is very comely, but it simply doesn't suit a portly gentleman such as myself. I need to return it because I got it in Medium, and perhaps it's time to upgrade to an Extra Large, if you know what I mean! I am an exalted Gold Member with your fine establishment, so I do hope you'll be able to process the return for me. [speaker001:] I know exactly what you mean. I think everyone is feeling the effects of the covid 15. I can help you with your return. [speaker002:] The COVID 15, a-ha! Like when one goes off to college and accumulates additional poundage! I do appreciate the levity, good sir andor ma'am. [speaker001:] Alright Joseph, I have your account pulled up and now I just need to validate your purchase. Can I please have your username, email address, and order ID please. [speaker002:] jbanter2 is my username. Unoriginal, I know. jbanter2@email.com Order ID: 4163785063 [speaker001:] Thank you! And you said you are a Gold member, correct? [speaker002:] Vraimant! That's French for "really!" because I am fancy. [speaker001:] Thank you. As a gold member, you get unlimited returns. Can I have your full address please so I can give you a shipping label. [speaker002:] Mais oui! 7723 Brushwick Dr Brighton, MI 63703 [speaker001:] Now how would you like to return your item? In store, drop off center, or by mail? [speaker002:] I suppose I can have my driver take me to the nearest outlet of your fine establishment. In your parlance, I believe that would be "in store". [speaker001:] You are all set Joseph! [speaker002:] Excelsior! [speaker001:] Is there anything else I can help you with today? [speaker002:] A thousand thanks for your efficient customer service this fine day. That will be all! [speaker001:] I do hope you have a fantastic day! [speaker001:] Hi, how may I help you? [speaker002:] I have an extra fee added to my order. My name is Crystal Minh [speaker001:] ok. Can I have your Account ID and Order ID? [speaker002:] Account ID: UUZD4WZABR Order ID: 0554017677 [speaker001:] Let me check our system [speaker002:] thanks I'm a guest member if that matters [speaker001:] Ok, thank you Our system says there is an added fee that shouldn't be there I will gett that removed for you [speaker002:] Thank you so much. It was 35 dollars [speaker001:] Thank you! Okay, it's been removed Sorry for the inconvenience [speaker002:] great that's all I needed no problem [speaker001:] ok, have a good day [speaker001:] Welcome to AcmeBrands customer service [speaker002:] Yea, I would like to know more about these tommy hilfiger jeans since I am thinking about buying it [speaker001:] Ok, what would you like to know? [speaker002:] How long is the leg length? [speaker001:] OK, I can answer that for you easily You said Tommy Hilfiger right? [speaker002:] Yup [speaker001:] And what size are the jeans? [speaker002:] size 34 [speaker001:] Ok, I've got your answer. The standard pair of jeans has inseam of 36 inches and outseam of 42 inches this will probably be too long for you and so you might need to get it trimmed [speaker002:] oh yea, definitely need to get it trimmed can you guys do that for me? [speaker001:] certainly, would you happen to know your membership level? [speaker002:] yea, it is gold [speaker001:] oh wonderful, gold members get free services year round including free tailoring for jeans so that is part of your purchase just make sure to mention it during your order [speaker002:] oh wonderful, that's great to hear [speaker001:] yup, is there anything else i can help you with today? [speaker002:] nope, that's all i wanted to check great service! [speaker001:] you're welcome! [speaker001:] Hi. Thanks for contacting support, how may I help you today? [speaker002:] I need to check the status of my order. The email confirmation says I ordered 2 items, but I only ordered one. [speaker001:] I'd be happy to look into that for you. May I start by getting your full name? [speaker002:] Joyce Wu [speaker001:] One moment Joyce. [speaker002:] ok [speaker001:] Thanks. now I just need to get your Account ID and the Order ID associated with the order. [speaker002:] 7BRIDYJDBU 9000602046 [speaker001:] Great, I just need to look that up in our system. I do see that we seem to have an error on this. Can I ask you what the shipping status is? [speaker002:] out for delivery [speaker001:] Because the item is out for delivery, I'll need you to wait until the item is delivered to you and then you'll have to call back to start the return process. [speaker002:] Ok then [speaker001:] Is there anything else that I can help you with today? [speaker002:] No, that's it [speaker001:] Have a great day! [speaker001:] Thank you for being an AcmeBrands customer! How may I help you? [speaker002:] Hi, I need some help getting into my account. I lost my phone and can't get past the two factor authentication. My name is Chloe Zhang [speaker001:] I can help you with that. One moment while I pull up your account. May I have your email address so I can send you the reset code? [speaker002:] chloez90@email.com [speaker001:] You'll receive your reset code soon. I'm also send you a link telling you about security best practices. [speaker002:] Okay, sounds good [speaker001:] Once you receive your code, you should be good to go! Is there anything else you need today? [speaker002:] Thank you for your help, that's all I needed. I'll go reset it right now. [speaker001:] Great! Have a wonderful day. [speaker001:] Hello. How are you today? [speaker002:] hi Good thank you, hope you are too I would like to return and item for a refund please [speaker001:] Sure. [speaker002:] I changed my mind on it [speaker001:] What's your name? [speaker002:] Joyce Wu [speaker001:] Thanks Joyce. What is the shipping status of your order? [speaker002:] Ordered [speaker001:] Okay. Just a moment please. [speaker002:] ok [speaker001:] Can I have your username, email, and order ID please? [speaker002:] joycewu6 joycewu6@email.com 2661587788 [speaker001:] I found your purchase. How would you like your refund? [speaker002:] back on my card [speaker001:] Is that a credit card or a gift card? [speaker002:] debit card [speaker001:] What's your account ID? [speaker002:] 17aeczaln5 [speaker001:] How much was the item? [speaker002:] 89 [speaker001:] Okay, I've refunded your $89 back onto your card. [speaker002:] ty [speaker001:] Can I help with anything else? [speaker002:] Thats all [speaker001:] Thanks for shopping with us. Have a great day! [speaker001:] Hello [speaker002:] Welcome to AcmeBrands. How may I help? [speaker001:] So I have an issue I wrote down my password But I lost the piece of paper So now I can't get into my account Can you help? [speaker002:] Sure. You want to recover your password? [speaker001:] yes [speaker002:] Ok. May I have your full name and account ID [speaker001:] Chloe Zhang I don't remember my ID [speaker002:] That's OK, Chloe. I was able to pull up your account. I now need your username [speaker001:] Oh my god I forgot that too: [so sorry [speaker002:] Ok. No worries. I need zip code and phone number [speaker001:] 617-4421 zip is 41442 [speaker002:] Thanks. I was able to verify your identity. [speaker001:] cool [speaker002:] Your username will be czhang1 [speaker001:] okay great what about my password? [speaker002:] I am unable to recover the old one but I can generate a new one for you [speaker001:] that's fine [speaker002:] czhang1. Ok. I need the PIn [speaker001:] 939934 [speaker002:] kec1865pmxh is your new password [speaker001:] okay good let me try to log in [speaker002:] OK [speaker001:] so i was able to log in thanks for fixing this! [speaker002:] Great! Anything else you needed? [speaker001:] nope that's it [speaker002:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Ugh. I'm just so frustrated!! It seems everything I go to buy is out of stock! I tried to buy 4 things today and they were all out of stock! [speaker001:] Sorry about that. May I have your name please? [speaker002:] Albert Sanders [speaker001:] thanks Albert. I will write up a report and let the Purchasing Department know about this, so they can do a better job. [speaker002:] Thanks. I think everyone is at home shopping so they really need to get more stock in. It is really frustrating. I think I'm going to have to shop elsewhere because I've wasted so much time and still can't get anything. [speaker001:] Really sorry about that. I can offer a promo code to you so that you get a discount. does that sound good? [speaker002:] I guess that would be something... [speaker001:] What is your other concern? [speaker002:] Maybe you could also get me a job with your purchasing department? Haha, no other concern. I was just frustrated with the lack of stock. But I'll take that promo code. [speaker001:] The promo code is J0FSK. [speaker002:] thanks. Hopefully I can find something in stock and use it. [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] No, that was it. [speaker001:] Have a nice day! [speaker001:] Hi how can I help you [speaker002:] Hello, I wanted to change my shipping to next week delivery, can you help? [speaker001:] Yes I can What's your full name [speaker002:] Joseph Banter [speaker001:] Just a moment [speaker002:] Alright [speaker001:] OK what is your account id and order id [speaker002:] FLB9ZMTFBJ, 5820571836 [speaker001:] OK is your shipping status Order Recieved, In Transit, Out for Delivery or Delivered [speaker002:] Delivered [speaker001:] What is your membership level? [speaker002:] Gold [speaker001:] OK sinnce the item was already delivered I can't change the date but as a perk for being a gold member I can add a credit back to your account for the shipping fee. [speaker002:] Oh okay, that would be great. [speaker001:] Anything else? [speaker002:] No, that was everything. [speaker001:] Have a nice day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] What is your refund policy? [speaker001:] Ok. Let me check. Only available if the item has not shipped. If you have your order ID, username, and email, one can be processed. Anything else? [speaker002:] Ok, so if i order stuff and its the wrong size. I cant ship it back and get a refund? [speaker001:] Only if you are a gold member. Silver and bronze need a receipt to do that. Without receipt, it has to be within a timeframe, unless gold, unlimited returns. [speaker002:] Ok, I understand. Thanks [speaker001:] You're welcome. Have a great day! [speaker001:] Hello [speaker002:] Hi there! I'm having trouble with my purchase [speaker001:] What is the problem? [speaker002:] My credit card is getting declined [speaker001:] Follow these steps to resolve it [speaker002:] ok [speaker001:] Enter the credit card information again and see if that resolves it [speaker002:] Sure, I'm trying, one moment No, it didn't work [speaker001:] Logout of your account and log back in then try again [speaker002:] Allright, let me try this, one minute Wow, it did really work. That's amazing. [speaker001:] You are welcome. Will this be all for today? [speaker001:] Hello, how may I help you today? [speaker002:] Hello I would like to know when the annual sale starts [speaker001:] The annual sale usually starts during the last week of January. This year the annual sale already started on January 23 and ended on January 31. If you would like to be kept updated about our annual sales, please subscribe to our newsletter. [speaker002:] ok, thank you [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] no [speaker001:] Thank you. Have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] I was wondering when subscription runs out [speaker001:] Let me check for you. [speaker002:] Crystal Minh 5VX74PB7GM [speaker001:] Thank you, Crystal, what is your order ID? [speaker002:] 5939793744 [speaker001:] Thank you! Your subscription is actually not currently active, and you have $14 due tomorrow. Would you like to pay that today? [speaker002:] Yes please [speaker001:] Okay, with your card on file? [speaker002:] Card on file [speaker001:] Done! [speaker002:] Tysm! [speaker001:] I have just sent you a link to check this information on your own in the future, if you'd like. [speaker002:] Goodbye [speaker001:] You will need your username. Do you know it? [speaker002:] Yes ty [speaker001:] Okay, you're welcome, have a nice day! [speaker001:] Hi What is the status of my subscription [speaker002:] Hello, yes I can help you with that. [speaker001:] Is my subscription active I would like to keep it active when is the annual fee due [speaker002:] I understand. Let me get into your account. Your subscription is active. The dude day is March 10 and it is $55. [speaker001:] I'm from San Mateo, Texas. What time does the store open up? [speaker002:] Our local store in San Mateo will open up at 8AM in the morning. Is there anything else you need to know? [speaker001:] Ok, thank you That is all I needed today, thanks [speaker002:] Okay, have a nice day. [speaker001:] Hello, how may I help you? [speaker002:] Hi there, my name is Sanya Afzal and I have a concern about my purchase with your company. I want to check the status of my order because it looks like there has been a mistake. I see an extra fee added for no reason... [speaker001:] Let's see what we can find out, Sanya. May I have your account ID and order ID? [speaker002:] F38XHMZQNE 4409107647 [speaker001:] Okay, great. Let me find out about the fee. Hmm, it looks like the fee is supposed to be there, but we may still have some options. What is your membership level? [speaker002:] Thanks also I feel like a Calvin Klein t-shirt shouldn't be $59. Don't you think that's too much? It's cute and all but not I'm having doubts. That's weird. My level is guest [speaker001:] Prices can fluctuate due to demand or by order of the brand and I think one of those happened here. [speaker002:] It's not coming from China right [speaker001:] I'm sorry, as a guest, I cannot remove the fee. There was a price surge due to demand. No, it's coming from the USA. Is there anything else I can help you with? [speaker002:] I'm not trying to be a headache but I don't think having that extra fee is fair. Is there someone else that I can speak with? I'm 9 months pregnant and really not trying to be stressed here. [speaker001:] Unfortunately, I'm your final stop and the fee will remain. I apologize for the inconvenience. [speaker002:] Cancel my order now then please [speaker001:] Do you know what the shipping status is? [speaker002:] It says received but I'm confused but I haven't gotten anything [speaker001:] That just means the order has been received in the computer. It hasn't shipped yet. [speaker002:] And it's been while since I ordered it okay we'll can you go ahead and cancel it in the computer [speaker001:] Okay. May I have your username and email address? [speaker002:] SanyaA@aol.com sanyagirl1234 [speaker001:] Your order has been canceled. May I do anything else for you? [speaker002:] Thank you and I will be refunded my money 100% back to my account correct? [speaker001:] That's exactly right. [speaker002:] I do appreciate it! Thank you. Remember make sure you are in quarantine! Social distancing is key stay safe [speaker001:] You've got it! Have a nice day. [speaker001:] Hi, how can I help you today? [speaker002:] I was wondering if it was possible for me to get an extenstion of when the fees for my premium subscription was due? I won't be paid until the week following the due date [speaker001:] Can I get your full name or account id? [speaker002:] David Williams MR4JRGOMF4 [speaker001:] Let me pull up your account. [speaker002:] ok [speaker001:] May I have your order id to verify your identity? [speaker002:] 3093479524 [speaker001:] Great, your identity is verified. To check whether you get an extension, I need your membership level. [speaker002:] it's silver [speaker001:] Sorry that silver member get an extension if they are only 1 day late. [speaker002:] it is possible to speak to your manager about this? i really don't want to loose my benefits. There must be something I can do [speaker001:] I am really sorry about that, but I can't do anything for you at this moment. [speaker002:] and you don't have a manager I can talk to? hello? [speaker001:] okay, I am doing some research. Please wait. [speaker002:] okay I'm gonna time out soon [speaker001:] I will notify team with "manager" [speaker002:] ok [speaker001:] Is there anything else I can of help to you? [speaker002:] no that's it thanks [speaker001:] wonderful, have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] Hi! I was wondering what the benefits of a premium membership are. [speaker001:] Ok, I can help you with that You just want to know some of the benefits of membership, correct? [speaker002:] Correct! I'm looking to purchase some things for my partner. [speaker001:] Ok great, one moment please. Ok here are a few of the benefits of membership. We have three membership levels: Gold, Silver and Bronze All levels of members get invited to a holiday extravaganza once a year, with an open bar and free flights from anywhere in the US Bronze members save shipping and get promo codes while Silver members can have cancel orders anytime and have agents make their purchases too Gold is the highest level and they get all the previous perks along with unlimited refunds. Gold members are also given the benefit of the doubt whenever there is an issue! I hope this answers your question! [speaker002:] Oh it definitely does. I'll have a think about it and consider upgrading. Thank you very much! [speaker001:] Your welcome, is there anything else I can do for you today? [speaker002:] Nope, that'll be all. You have a great day now! [speaker001:] You too! Good Bye [speaker001:] Hello! How can I help you today? [speaker002:] I just received an email about an order I placed. I didn't place one!! [speaker001:] Ok. Give me one second and I can look into that for you [speaker002:] Thanks! [speaker001:] Can have the Order ID, your Username and Email address please [speaker002:] 2691269694 sa087791@email.com Hold on. I wrote down the username somewhere..... sa087791 [speaker001:] no worries. Take your time Ok. It looks like there was an error. [speaker002:] Has the item been shipped yet? [speaker001:] No it has not. How much was the order for? [speaker002:] It was for $89. Why? [speaker001:] I just need to put it into the system. [speaker002:] Oh. Okay. [speaker001:] Ok. I just canceled the order. [speaker002:] Did you credit my account? [speaker001:] So sorry about that. Is there anything else I can help you with? Yes. [speaker002:] I didn't pay for it before. [speaker001:] It's not showing that it was taken out. I just updated the order. So if it was taken out, then you would be refunded. If it hasn't then you don't need to worry about anything. [speaker002:] Oh. Okay. [speaker001:] Is there anything else I can help you with today? [speaker002:] Nope. Thanks! [speaker001:] Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hi I wanted to check on the status of my account [speaker001:] Let me help you with that. Do you have a question about your account? [speaker002:] I thought I had some more time to set myself up with a premium subscription but it was removed from my account [speaker001:] So do you want to know more about the status of your subscription like the due amount or date? [speaker002:] yeah [speaker001:] Or do you want an extension? [speaker002:] well I wanted to know the status because I got an email that I was at premium level but I don't see it [speaker001:] Could I have your full name or account id? [speaker002:] My name is David Williams I live in Jacksonville, Michigan [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] I don't have it with me. I'm not at home [speaker001:] Ok [speaker002:] if it helps my address is 8838 Brushwick Dr acksonville, MI 62495 Jacksonville [speaker001:] Let me see what I can do. [speaker002:] ok thanks [speaker001:] I am still trying to pull up your information. Please wait a moment. Where are you unable to see your premium level? [speaker002:] when I am checking my account, it doesn't say anything about my level even though I got the email [speaker001:] And it is about your subscription, not your premium membership. [speaker002:] it's the premium subscripton service [speaker001:] Well I am unable to to verify identity without your account id and order id, so I cannot have access to your subscription status. I can however if you give me your number, get the manager to call you back. [speaker002:] I guess what I'll do is try again when I am home at my computer that has all the information so I'll be able to answer any questions [speaker001:] Can I help you with anything else? [speaker002:] I thought it would be quick no that's it [speaker001:] I apologize for being unable to help you. Have good day Goodbye [speaker001:] Hi, I was just checking status of my refund [speaker002:] sure let me check [speaker001:] Thanks [speaker002:] waht is your refund sorry name [speaker001:] I am David Williams [speaker002:] what is your user name, email address, and order id [speaker001:] dw610002 Is my user name and my email is dw610002@email.com I think this is my order number 9696384152 [speaker002:] Your refund is in progress the payment method was initiated online Does this answer your question? [speaker001:] How many days does it take [speaker002:] 3 more days [speaker001:] Hello there, how can I help you today? [speaker002:] I need some help with an order I placed. [speaker001:] What kind of help do you need? [speaker002:] I accidentally ordered the wrong size shirt. I want to cancel the shipping of it. [speaker001:] Okay, let me see what I can do to help Can I have your full name? [speaker002:] Crystal Minh [speaker001:] And what's the shipping status of your order? [speaker002:] Delivered [speaker001:] And can I have your username, address, and order ID [speaker002:] My address is 0115 1st Ave Jacksonville, TX 79297 [speaker001:] Oh sorry, hahaha I meant email address [speaker002:] crystalm687 is my username My order ID is 8584803386 Crystalm687@email.com [speaker001:] You want me to cancel the order right? Just to be sure and all! [speaker002:] yes [speaker001:] Okay, your order has been updated Is there anything else you need? [speaker002:] No, thanks for all your help. [speaker001:] Well then have a nice day! [speaker001:] Hi how can I help you today hi are you still there? [speaker002:] oh, sorry hi, I have an issue with order, can you let me know about the status? [speaker001:] sure, give me one second Can I have your account ID or full name please? [speaker002:] ok, David Williams [speaker001:] oh now I've pulled up your account what order issue do you want to check specifically? [speaker002:] i got an email that says i ordered two jackets but i only ordered one [speaker001:] oh so the quantity doesn't match? [speaker002:] correct! can you check if that's the case? [speaker001:] ok so to verify your order can I also have your order ID? [speaker002:] Order ID: 6533999881 [speaker001:] oh and the account ID as well [speaker002:] ok, let me see... here it is Account ID: NVRN4OSY8T [speaker001:] ok upon checking, this is an error on our side [speaker002:] ok.. [speaker001:] sorry for the mistake [speaker002:] can you fix it? [speaker001:] Do you know if it's shipped already? [speaker002:] not sure, what do i look for? [speaker001:] does it say whether the item is shipped? maybe in the email? [speaker001:] Hi, how can I help you? [speaker002:] Hi I heard you offer premium subscription shopping service with special benefits [speaker001:] It sure does What would you like to know about? [speaker002:] I want to check my account status because it was added even though i do not want it [speaker001:] Oh, I am sorry to hear that. Can I have your name? [speaker002:] I want a refund Joyce Wu [speaker001:] How did you find out about this extra service that was added? [speaker002:] I got the deduction [speaker001:] But did you receive an email about it? [speaker002:] Yes [speaker001:] Okay it looks like it was an error on our end. I will go ahead and remove that charge for you. Is there anything else I can do for you? [speaker002:] Thanks Thats all [speaker001:] Okay have a good day. [speaker001:] Hello, how can i help you today [speaker002:] Hi, I'm thinking of planning a trip this fall and wanted to do some shopping.I was wondering if you might know when the fall collection was going to come in? [speaker001:] The seasonal collections drop on the third day of the month for that season. So for Fall it will be on october 3rd [speaker002:] Oh awesome! thats 2 weeks before my tip so I'll be able to get my order in time. Thank you so much for your help! [speaker001:] No problem, have a nice day [speaker001:] Hello, I am trying to purchase something but I am having issues [speaker002:] What seems to be the issue? [speaker001:] My credit card keeps getting declined [speaker002:] I see, let's try a few different things to see if they help. Could you first try entering it again? [speaker001:] Ok I put it in again, it still declines It says it is invalid [speaker002:] Could you try logging out and back in and then trying? [speaker001:] Ok I tried that, still says invalid [speaker002:] Could you attempt to check your expiration date to see if it is still valid? [speaker001:] Ohh, okay looks like I was entering the expiration date wrong. Thank you! [speaker002:] No problem! Anything else today? [speaker001:] No, thank you so much for all of your help [speaker002:] Have a good one! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Wanted to know status of account Recieved news a subscription was added to account [speaker001:] Ok I would be happy to look into this for you. [speaker002:] Thanks [speaker001:] May I have your full name or account id please? [speaker002:] Norman Bouchard Account IS Covid-19 [speaker001:] Thank you Norman. How did you hear about this service being added to the account? [speaker002:] I don't want this subscription, can you refund me the cost Email [speaker001:] Let me check our system this may be an error. No worries. This is a scam email and was not sent on behalf of AcmeCorp. You were never charged for this. [speaker002:] Ok perfect Thank you for verifying that for me [speaker001:] Is there anything else I may help you with today? [speaker002:] No [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello and thank you for reaching out to us, How can I help you today? [speaker002:] I need to check my order status I got an email saying it is scheduled for Thursday but I had overnight shipping [speaker001:] Alright that shouldn't be a problem. Can I have you First and last name please? [speaker002:] Joseph Banter [speaker001:] Thank you Joseph. and we're inquiring about a shipping email you recieved? [speaker002:] yes [speaker001:] Okay, can I please have you Account ID and Order ID? [speaker002:] Account ID: EU7FF59PRH order: 7450605252 [speaker001:] Alright thank you, and lastly I'll need your email address and Username. [speaker002:] jbanter@gmail.com username jbanter1 [speaker001:] Again thank you one second while I check on the order status. Alright, after checking with the system everything looks to be in order. The email was likely a mistake on our part. [speaker002:] Thanks, that is a relief. I really need it by tomorrow [speaker001:] I'm sorry for any inconvenience this may have caused. [speaker002:] Thanks for checking [speaker001:] Was there anything else I could help you with today? [speaker002:] That's it thanks [speaker001:] Have a great day and thank's for shopping with us! [speaker001:] Hello I need help [speaker002:] Hello, how may I help you today? [speaker001:] Can you please tell me the price of overnight shipping? Is it by weight or per item? [speaker002:] One moment and I will look into your shipping question. [speaker001:] Thank you [speaker002:] The price is weight-based. Distance is not a factor when you are in the continental US. The prices are $39.99 for 5 pounds or less, $54.99 for 10 pounds or less, and $69.99 for all others. If you are in Hawaii or Alaska, $10.00 is added to that weigh weight category price. [speaker001:] Perfect, thank you so much for the information. Very helpful [speaker002:] My pleasure. Will that be all? [speaker001:] Yes that is all Have a nice day [speaker002:] Have a great day! [speaker001:] Hello! How may I assist you today? [speaker002:] Hello there, so I'm not sure if you're the person I need to contact but- I was waiting to purchase an item with you guys and now that I have it, after being super excited yesterday to see it at a reasonable price. The price has now gone up so much! Is there anyway to get it at yesterday's price? [speaker001:] I'll be happy to assist you! May I please get your Full Name or Account ID? [speaker002:] My name is Albert Sanders and my account ID is XOCAPSFTUG [speaker001:] Thank you so much, Albert. And you are wishing to get the item you purchased at the price it was shown at yesterday, correct? [speaker002:] I was wanting to buy it today and get it for yesterday's price I was originally going to buy it last week but my daughter needed emergency surgery and our money had to go to that [speaker001:] I completely understand. Unfortunately, prices do sometimes fluctuate, and that's sadly outside of our control. It's all based on a pricing algorithm that changes by demand. [speaker002:] Is there anyway I could possibly get a discount? We've been members with you all for awhile now. If there's anything you could do to help we'd appreciate it. [speaker001:] I sincerely apologize for the inconvenience! Yes, because you have been a loyal customer, I'm happy to offer you a discount promo code. Will that work? [speaker002:] That would more than work thank you so much [speaker001:] You're very welcome. Your unique promo code is YC2BG. [speaker002:] Thank you I've got it written down [speaker001:] Wonderful! Is there anything more I may help you with? [speaker002:] Umm I think that's all [speaker001:] Thank you for contacting AcmeBrands customer service, and have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi, I just wanted to check on something; there's a charge on my billing statement that hasn't been reversed yet but I've already sent my item back and completed the return. [speaker001:] Ok, I can help with that. One moment. Can I have your full name or Account ID please? [speaker002:] Absolutely. My name is Sanya Afzal. [speaker001:] Can I also have your Username and Email please? [speaker002:] Sure. My username is sanyaa50 and my e-mail is sanyaa50@email.com [speaker001:] Thank you [speaker002:] You're welcome. [speaker001:] And to clarify, you returned an item and didn't receive your credit? [speaker002:] That's correct, yes. [speaker001:] Ok, Can I also have your Order ID? [speaker002:] My order ID is 8845553304 [speaker001:] do you know how many days it's been since you started the refund? [speaker002:] It's been about 4 days as of today. [speaker001:] Ok, do you know your membership level? [speaker002:] Silver. [speaker001:] Thank you [speaker002:] You're welcome. [speaker001:] The refund process will typically take up to 7 days to show up in your account I can't start another refund for you today, because it might end up refunding you twice [speaker002:] Oh okay, I understand. So just wait a few days and it should be alright? [speaker001:] Yes, it should be there within the next 3 days [speaker002:] Great.:] [speaker001:] sorry for the inconvenience [speaker002:] That's quite alright. [speaker001:] Can I help with anything else? [speaker002:] No that was all, thank you so much for explaining and helping. [speaker001:] You're welcome! Have a great day [speaker001:] Hi, there! How may I help you? [speaker002:] Yes i would like to check the status of my subscription because i have a shipping question [speaker001:] Sure, I can help you with that. May I have your full name, please? [speaker002:] Joseph Banter and my account id is ADF435F and my order id is 384557 [speaker001:] Can you please double-check your Account ID and Order ID? The system did not recognize them. [speaker002:] yes those are right [speaker001:] Okay, thank you. Do you have your Username and email address? [speaker002:] username is JBanter367 and my email is JBanter367@gmail.com [speaker001:] Okay, I checked your subscription status, and it is active. [speaker002:] i just would like to know if my subscription included free international shipping? [speaker001:] Okay, thank you for the extra information. What is your member level? [speaker002:] bronze [speaker001:] Okay, thank you. I can't find anything about International shipping, but please wait and I will try something else. Okay, I just received the information. As a Bronze member, you do not receive international shipping for free. [speaker002:] ok, thanks for your help [speaker001:] You're welcome. Anything else I can do for you? [speaker002:] that will be all [speaker001:] Have a great day. [speaker001:] Hello! how can I help you? [speaker002:] hi, I think my account got a accidental charge on it I didn't buy the boots [speaker001:] why do you say that? [speaker002:] cause boots showed up at our house, we didn't order them Product: Boots Brand: Tommy Hilfiger Amount: $64 [speaker001:] wait, you have the boots? [speaker002:] I do [speaker001:] but you did not order them? did you pay for them? [speaker002:] yes [speaker001:] what is your name please? [speaker002:] i see the order, and charge Norman Bouchard the paper with the boots had a order of "8163676187" [speaker001:] can I have your username, email & order ID please? thanks [speaker002:] nbouchard673 nbouchard673@email.com 8163676187 [speaker001:] are you a member Mr Bouchard? [speaker002:] no i am a guest i have ordered before just not these boots [speaker001:] I am afraid thre is nothing I can do for non members hope the boots fit you! is there anything else? [speaker002:] well cant i return them and get the charge back [speaker001:] we don't have any record of this purchase [speaker002:] that is absurd [speaker001:] we can only make returnd with validated orders, sorry oh well is that all for today? [speaker002:] well no, i need a manager to get a hold of me [speaker001:] we cannot encourage scammers! ok, i can ask the manager to get back to you [speaker002:] do that. [speaker001:] no telling when that will happen though they are busy preparing for our annual holiday extravaganza [speaker002:] they can call me 147-2404 [speaker001:] for our members better luck next time! [speaker001:] Hello, how can i help you today [speaker002:] Hey, i cant get into my 2FA, i sold my phone and totally forgot to deregister it. Is there any way i can reset it with you? I didnt see any options on the website. [speaker001:] Of course, could i get your full name or account ID please along with your email adress on the acount [speaker002:] sure my name is Albert Sanders and my email is Albert Sanders@GIANTMAN.com [speaker001:] Okay, i have sent you a reset link to your email. [speaker002:] i dont know if your copy and paste got the right email there:D [speaker001:] Is there anything else i can help you with There we go [speaker002:] there we go! thank you nope that will be all [speaker001:] Okay great, have a good day [speaker001:] Hello, how can I help you today? [speaker002:] Do you know when my local store will be opening? [speaker001:] Okay, what store is it? [speaker002:] The one in La Fayette, NY [speaker001:] Okay, let me look them up. It seems that your store is on the regular hours we recommend and opens at 8AM. Is there anything else I can do for you? [speaker002:] Great. is that 7 days a week? [speaker001:] Yes it is. [speaker002:] That's all I need. [speaker001:] Then have a nice day! [speaker001:] Hi, there. How may I help you today? [speaker002:] Hi I would like to have an item returned. [speaker001:] Okay, I can help you with that. [speaker002:] I got the item, but ended up not liking it [speaker001:] Okay, so there isn't anything wrong with the item; you just want to return it, correct? [speaker002:] yes [speaker001:] Gotcha. May I have your name please? [speaker002:] Norman Bouchard [speaker001:] Okay, Mr. Bouchard, I will need your Username, email address, and Order # to get the refund started. [speaker002:] Here's mty username normanbouchard829 The order ID is 6133570383 I would like to have my refund before the item ships [speaker001:] Okay, I just need your email address. [speaker002:] normanbouchard829@email.com [speaker001:] Okay, would you like to receive your refund via gift card, credit on your account, a paper check, or back to your credit card? [speaker002:] back to my credit card please [speaker001:] May I have your Account ID? [speaker002:] 8URIPE9H1P [speaker001:] What is the amount of the item? [speaker002:] $54 [speaker001:] Okay, your refund has been initiated. May I help you with anything else? [speaker002:] No that's all. Thanks [speaker001:] You're welcome. Have a good day. [speaker001:] Why does your products are out of stock in general? [speaker002:] I will look into it Give me your full name [speaker001:] Albert Sanders [speaker002:] This is not something I can resolve from here. I will write a report to the purchasing department to help you resolve it [speaker001:] ok, thanks [speaker002:] You will notice the solution once they are done with it [speaker001:] ok [speaker002:] Will this be all for today? [speaker001:] Hi. My name is Sanya Afzel. My Order ID is 6977368807. I accidently added this Michael Kors shirt for $54 to my cart and would like it removed. [speaker002:] Hello, I'd be happy to help you with that. Let me pull up your account first. [speaker001:] Ok, My account ID is LGXAUJ0ALL. [speaker002:] Ok, I'll go ahead and pull up the order. Could you verify that your name is spelled correctly? It's failing when I try to enter it into the system. [speaker001:] Sanya Afzal. Typo sorry. [speaker002:] No problem, thank you. Everything looks good now. Do you know if the item has already shipped? [speaker001:] The shipping status is Order Received. [speaker002:] Ok great, let me log that into the system real quick and then I can remove it from your order. Ok, it has been removed from your purchase and you'll receive a full refund soon. Is there anything else I can help with? [speaker001:] That is it for today. Thanks for your help. [speaker002:] Thanks and have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I just need to change the address on my account [speaker001:] So is this for an existing order or just in general for future orders? [speaker002:] it seems like the street number is wrong in my account I don't have any open orders, just for the future [speaker001:] Okay, can I have your full name? [speaker002:] Rodriguez Domingo [speaker001:] Can I have your current address? [speaker002:] 8533 Lincoln Ave Baltimore, CA 53287 [speaker001:] Can I have your telephone and email? [speaker002:] rd271618@email.com 555-0001 [speaker001:] Sorry our system is funny with phone numbers atm, can I have your username instead? [speaker002:] yes, username is rd271618 [speaker001:] Again sorry about that Okay can I have your new address. [speaker002:] 8532 Lincoln Ave Baltimore, CA 53287 it's only the house number that has changed [speaker001:] Okay, everything is updated in the system Is there anything else I can do for you? [speaker002:] No, that should be everything, thank you [speaker001:] Have a wonderful day! [speaker001:] How may I help you today? [speaker002:] I'm trying to use my promo code but it's not working. It keeps coming up invalid. [speaker001:] I am sorry that is happening. Can I have your name? [speaker002:] Rodriguez Domingo [speaker001:] How long have you had the promo code [speaker002:] I got it 5 days ago [speaker001:] What is your membership level [speaker002:] gold [speaker001:] I do apologize again for the error. i have generated a new code for you 4BRFO Is there anything else I can assist with today? [speaker002:] That's it? And you're sure this one will work? [speaker001:] Yes it will [speaker002:] Thanks! [speaker001:] You're Welcome! Have a great day [speaker001:] Hi I want to make a complaint [speaker002:] Good afternoon, how can I help you? oh sure [speaker001:] The promo code I'm using is being declared as invalid [speaker002:] tell me about it [speaker001:] And I attempt to get a discount with the promo [speaker002:] I see, one moment please would you give me your full name or account ID [speaker001:] Albert Sanders [speaker002:] Usually the codes last only a week, when do you have the promo code? [speaker001:] I got the code 2 days ago [speaker002:] oh I see, let me check with the system [speaker001:] Okay. Thanks [speaker002:] ok, let me know your membership level to offer you more help. [speaker001:] Silver [speaker002:] ok, it seems that the code had an error out of our hands but let me generate a new code for you [speaker001:] Okay. Thanks [speaker002:] GUS2U [speaker001:] Thanks [speaker002:] here you are, I'm sorry for the problems caused [speaker001:] It's okay. Thanks [speaker002:] a pleasure to help you have a nice day [speaker001:] Hello how can i hel p you [speaker002:] Hello, I wanted to change my shipping to next week delivery, can you help me out? [speaker001:] sure you want to downgrade [speaker002:] Right [speaker001:] What is your full name please [speaker002:] Albert Sanders [speaker001:] also account id adn order id [speaker002:] HT6THHRUYO, 8724455272 [speaker001:] What is your shipping status please? [speaker002:] Order Received [speaker001:] What is your membership level [speaker002:] Guest [speaker001:] I can delay it to nesxt week, no problem [speaker002:] Great, thanks so much for your help. [speaker001:] do you need anything else? [speaker001:] Hi, how can I help you? [speaker002:] Hello, I need to see if i can change my shipping address for this order [speaker001:] Ok, i can help with that [speaker002:] thank you [speaker001:] Did you already place an order? Or do you just want to change the address in your account? [speaker002:] I already placed an order My order ID is 6567138808 [speaker001:] Thank you Can I get your Full name or Account ID please? [speaker002:] WDHGDKZAK5 Albert Sanders [speaker001:] Do you know the Shipping Status? [speaker002:] It shows received [speaker001:] ok, thank you. And can I have your username and email [speaker002:] I am hoping to catch it before it ships out, I will be on vacation and need the items sent to a family members house if possible albertsanders340 [speaker001:] Good news! Order received means we have the order but haven't shipped it yet [speaker002:] albertsanders340@email.com Great! [speaker001:] Yes, I will be able to change it before it goes out do you know the new address? [speaker002:] Thank you so much that will save me a big hassle [speaker001:] you're welcome [speaker002:] The new address is 6735 Kennedy St San Mateo CA 40066, it is just next door [speaker001:] Okay, it's done! Glad to help [speaker002:] Will this cause a delay in shipping or is it ready to go out [speaker001:] No it will go out as normal. No delay! [speaker002:] Thank you so much for your help today [speaker001:] The label will be printed is all, very fast You're welcome. Can I help with anything else [speaker002:] No, have a great day [speaker001:] You too good bye [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] So I really want these Calvin Klein jeans but they are like 20 dollars more expensive on your site then the competitor. [speaker001:] Oh, I'm sorry to hear that. May I ask your full name so that I can take a look at your account [speaker002:] yes, it's Chloe Zang Zhang sorry [speaker001:] Unfortunately, our prices are determined by algorithm, and it is not something that I have control over [speaker002:] well do you have any promo codes I can make up the difference? [speaker001:] Based on your account status, I can issue a promo code for the difference. I just need some information for verification purposes do you have your Account ID and Order ID handy? [speaker002:] ok great! yes, my account id is 8RSW0CDTHR and my order id is 4807182027 [speaker001:] Okay, Ms Zhang, the code ZLNTX should cover the price difference [speaker002:] ok great, thank you so much. I'm ordering now! [speaker001:] Glad to hear it. Is there anything else I can help you with today? [speaker002:] no that's it. [speaker001:] Okay, have a great day, Ms Zhang [speaker001:] hello [speaker002:] Hello, i would like to know some more about this shoe. Could you tell me the width of it and whether it comes in regular or wide? [speaker001:] sure, just real quick can I have your name or customer ID. [speaker002:] My name is David Williams [speaker001:] Thank you. What show were you interested in? [speaker002:] I was interested in the Michael Kors boots that are listed for $64 [speaker001:] Our boots comes with a variety of sizes. One thing to note is that our boots are generally made wider. Our boot size follows the U.S. system but with an additional 16 Inch in width. [speaker002:] Okay great that is all i needed to know really i think i will buy them, thank you very much! [speaker001:] Thanks have a good day. [speaker001:] Hey there! Can you help me with a product-related question? [speaker002:] Of course, I'm happy to help. What's your question? [speaker001:] Awesome! So I really dig the Tommy Hilfiger shirt, the one that's $79. But man, collared shirts bug the pants off me. Can you tell me, does the collar feel really tight on this one? Like, is it gonna feel like my neck is all squeezed? [speaker002:] Let me check that out for me, can I get your full name? [speaker001:] Yeah, why not! I'm David Williams. And I'm married, so don't get any ideas.;] [speaker002:] No ideas here David! Our collars are made to be super comfortable. We do not have tight collars. We even have designs with especially loose collars! [speaker001:] Hell yeah, I won't have to skip neck day if I get this shirt then? Awesome. [speaker002:] You can do shrugs all day if you want. [speaker001:] YES. [speaker002:] Is there anything else I can help you with? [speaker001:] Done and sold. That's it for today! [speaker002:] Have a great day, David! [speaker001:] Hello, how can i helpo you [speaker002:] Hi there! [speaker001:] What can i do for you? [speaker002:] I'm bit confused about my subscription [speaker001:] What makes you confused? [speaker002:] I really don't know about the status of my subscription do I have it or not have it? [speaker001:] You want to know if its still is active? [speaker002:] Yes [speaker001:] Can I get your name first. [speaker002:] Crystal Minh [speaker001:] Okay found your account crystal. I now need to verify identity for that I need your account id and order id too [speaker002:] Acc id is BFH4XD1PV4, and the order id is 3592436181 [speaker001:] Thank you! Yes your subscription is currently active. [speaker002:] That's great! Can I know how much is due [speaker001:] You should be able to use it like normal. I will also send you a link so that you can see the exact screen im looking at. And 55 $ would be due. [speaker002:] Can I pay it now? [speaker001:] Sure I will process it for you right now with the credit card on file. Okay, I made the payment for you. Do you need anymore help? [speaker002:] Thank you. You have a great day. [speaker001:] Have a great day. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I need to change my shipping information for my order [speaker001:] Sure I can help you with that. Can I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, Rodriguez. What is the status of your shipment? [speaker002:] Order Received [speaker001:] Perfect. Can I also get your username, email address, and the Order ID? [speaker002:] Username: rodriguezd564 Email Address: rodriguezd564@email.com Order ID: 7504073786 [speaker001:] Great! What update did you need to make to your order? [speaker002:] I need to change my shipping address [speaker001:] Perfect. i have gone ahead and updated the address on that for you. Can I help you with anything else today? [speaker002:] thanks but I never told you the new addres. I need it changed to 6090 Wilson Ave La Fayette, TX 26278 [speaker001:] Were you trying to change the address of the account or just the shipment? [speaker002:] I need both changed [speaker001:] Okay. What was the old address? [speaker002:] 8979 Lexington Ave La Fayette, TX 26278 [speaker001:] Okay give me one second. Okay I have updated everyting. Can I help you with anything else? [speaker002:] no that is it [speaker001:] Thanks and have a good day. [speaker001:] Good afternoon, How can i help you? [speaker002:] Hi So, I'm looking at buy this Calvin Klein shirt and I am wondering if the buttons are brown or black? I can't tell from the small pictures. [speaker001:] Ok, let me check, wait a moment! by protocol could you pass your name on to me please. [speaker002:] Albert Sanders [speaker001:] I'll find your request. one moment. Ok we have a wide variety of colors, but currently our design team opts for black buttons. Sorry, I just checked and the buttons turned out to be a dark brown. [speaker002:] dark brown? [speaker001:] yes sir! [speaker002:] How did you know which shirt to look at? You never asked me [speaker001:] Because our design team chose to put dark brown as standard on this season's shirts. [speaker002:] Hmm, ok Thank you. [speaker001:] A pleasure to help you, I hope you have a good day. [speaker001:] Hi! Thank you for contacting Acme today! How may I help you? [speaker002:] Hi Can you tell me how long a premium membership lasts? I want to know if it's worth it [speaker001:] Sure! I would be more then happy to assist with that Can I first start with your full name? [speaker002:] yes Crystal Minh what else do you need? [speaker001:] Thank You Crystal. That is all the information I need for now. Give me a moment while I pull up the information for you A premium members last for the rest of this year and next year. [speaker002:] Oh ok [speaker001:] If you purchase a membership today, you would start on April 1 2020 and it would end on december 31 2021 [speaker002:] I don't know I just want to get some furniture to decorate my new apartment I don't know if it's worth it [speaker001:] It is absolutely worth it. You would get free shipping on all of your orders, if you have any issues you get refunded with very few questions asked. Oh and as a bonus, you get access to promo codes that non members can not get [speaker002:] that sounds nice Thanks for the info [speaker001:] You're Welcome! Did you have any other questions for me today? [speaker002:] That's it thanks [speaker001:] Have a great day [speaker001:] Hi how can I help you [speaker002:] Hi. I have a question about some boots on your site [speaker001:] Sure, what is your question [speaker002:] I am a painting. I am very skilled you might have seen my work in museums. I might want to buy these boots to wear while I paint but I often get paint everywhere when I'm working Do you know how to get a paint stain off of the shoes? *I am a painter [speaker001:] To treat paint stain on your boots, please follow the steps below. 1. Brush off the excess paint. 2. Use a coarse brush or toothbrush to flake off the dried excess paint. 3. Apply a soapy mixture to the stain. 4. Scrape off the softened paint. 5. Rub with detergent solution. 6. Apply nail polish remover. [speaker002:] Hmmm That sounds complicated These might not be the best boots for me I will have to think more about whether to buy them [speaker001:] I am honored to assist such a famous painter [speaker002:] Thank you!! I appreciate your help [speaker001:] Is there anything further? [speaker002:] No You answered my question [speaker001:] Have a nice day [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi I have a question about a pair of jeans I was looking at it's the Guess jeans [speaker001:] Okay, I can help you with that [speaker002:] I wanted to know how much it shrinks, if at all, after washing? [speaker001:] Certainly, one moment, and I'll check our guides for more information [speaker002:] ok [speaker001:] As long as they are treated well, these jeans will never shrink or grow with washing. Just use cold water [speaker002:] oh great! i'll order it just my size then thanks [speaker001:] You're welcome. Is there anything else I can help you with? Okay, then, glad I could help. And if everything is all right, I'll just say good night [speaker001:] Hi! How can I help you today? [speaker002:] I am interested in international travel charges. [speaker001:] No problem, one moment please. I'm guessing you need shipping information, correct? [speaker002:] Yes, I have three packages going to Germany. I was wondering about the cost. [speaker001:] No problem, just a moment! Can I please have your full name or account ID? [speaker002:] Chloe Zhang [speaker001:] Great. Shipping for international service is free for your account, Chloe. Is there anything else I can do for you today? [speaker002:] awesome thanks. That's it. [speaker001:] Great, have a good day! [speaker001:] Hello. [speaker002:] Thank you for shopping with AcmeBrands! How may I help you? [speaker001:] I want to know how long it takes to wear in these boots I just bought. [speaker002:] Luckily, it is easier to break in our boots than those from other brands. It will take about 40 to 60 hours of wearing them. You should apply some boot oil two or three times during the first week to treat the leather. Please don't try wearing a new pair all day. It will be too hard on your arches. Just do two or three hours a day for a couple of weeks. Is there anything else you need? [speaker001:] No, thats is all I needed. [speaker002:] Okay. Have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] Do you know if there is something wrong with the website. The search is taking forever for me. I just see a spinning wheel and it never gives me any results. [speaker001:] I can help you troubleshoot this, could I get your name, please? [speaker002:] Crystal Minh [speaker001:] Thanks, Crystal. Could you try logging out of your account and back in to see if that helps? [speaker002:] Ok, I tried that but it is still doing the same thing [speaker001:] Could you also try clearing your browser's cookies? [speaker002:] That worked, thanks! [speaker001:] Oh great, is there anything else I can do for you? [speaker002:] That's all I needed, thanks so much! [speaker001:] Have a good day! [speaker001:] Hi! How may I help you today? [speaker002:] Hi there [speaker001:] How can I help you today? [speaker002:] I have a refund and i want to check its status i want to add a purchase using that refund [speaker001:] Sure I can help with that Can I have your name? [speaker002:] Sanya Afzal [speaker001:] Can I have your username, email address and order id? Are you still there? [speaker002:] soirry sa155051 sa155051@email.com 1542726908 [speaker001:] What is the new item you want to return [speaker002:] No i want to add an item to the refund that i got [speaker001:] How much is the new item and how much was the previous refund [speaker002:] Refund was for 100 the new item is 74 a pair of jeans [speaker001:] What item you want to refund sorry i see now. a pair of jeans. I have updated the refund. Is there anything else I can help with today [speaker002:] No thanks [speaker001:] Thank you for contacting us. Have a great day [speaker001:] Thank you for contacting Acme. How may I help you today? Are you there? [speaker002:] hi sorry [speaker001:] Not a problem. How may I help you today? Are you still there? Unfortunately, I'm going to have to get back to our other customers. If you'd like to return someone will be able to help you as soon as you are ready [speaker002:] srry i want to check the sttus of my refund [speaker001:] Okay, I can help you with that Can I ask for some information from you so that I can get the details I'll need full name, user name, email address, and Order ID [speaker002:] Name: Chloe Zhang [speaker001:] Okay, I can see your account. Do you have the other pieces of info so that I can check on this specific refund? [speaker002:] Email Address: chloez99@email.com Username: chloez99 Order ID: 1533231225 [speaker001:] Okay, I can see your account now. Your refund is currently in progress so it should be issued to you shortly [speaker002:] great! thank you [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] nope thanls [speaker001:] Certainly, have a great day [speaker001:] Hello, what can I do for you? [speaker002:] I am getting really frustrated with your site. The items I like always seem to be out of stock. [speaker001:] I am sorry about that. What items were you looking at?\ [speaker002:] There are some Tommy Hilfiger jeans for $84 that are nice, but it's happened with other things too It's kind of like your pulling a bait and switch why have the items on the site if they are not available? [speaker001:] I am sorry you feel this way. I can write up a report to our internal team. I assure you this is a just a popular item and people buy it up. [speaker002:] I understand it's popular but it seems like a waste of the money I pay for a membership if there aren't enough of the popular items to fill customer orders [speaker001:] I am sorry, there is nothing I can do about this particular situation. I can offer you a discount code for a future purcahse. [speaker002:] Well, I guess that would work. And I really would like for you to pass along my complaints to someone who might be able to do something about it. [speaker001:] It has already been reported, hopefully you will see more items in stock. Here is your promo code for 20% off EXCOY Can I do anything else for you? [speaker002:] I suppose not, thanks for the discount hopefully I'll find something to use it on [speaker001:] Okay, sorry about that have a good day [speaker001:] Hello, how may I help you? [speaker002:] Hi I was trying to make a purchase but for some reason I am unable to add the item to the cart You see the cart is not updating when I add the item You there? [speaker001:] Let me check on that for you [speaker002:] Thank you [speaker001:] Let's try some troubleshooting options. Can you try to log in and out of your account? [speaker002:] Sure. Let me try Sorry. That did not help [speaker001:] Let's see. Can you try to refresh the page and attempt to add the item again? [speaker002:] Okay. Let see That seems to have worked [speaker001:] Awesome! Anything else I can help with? [speaker002:] Thats all. Thank you [speaker001:] Have a great day [speaker001:] Hi! How can I help you today? [speaker002:] Hey, how goes it? I wanted to know if your membership covers international shipping [speaker001:] I am great! How about you? [speaker002:] I'd like to send something to my mother who lives in another country I'm well thanks! [speaker001:] I will find this out for you right now. What is your full name or account ID? [speaker002:] I'm David Wiiliams, but I don't have any clue what my account ID is [speaker001:] That is perfectly fine! I am very sorry but your account does not offer International shipping. [speaker002:] Really? Even for a fee? [speaker001:] Unfortunately not sir, I will send you a FAQ in case you have further questions in the future. [speaker002:] Ah, that's unfortunate. Okay thanks. [speaker001:] It has been sent. Do you need anything else today? [speaker002:] No that would be all [speaker001:] Great, you have a good day alright. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi! I really like the Guess jeans in your website. Can I ask some questions about it? How long is it? [speaker001:] Sure, what would you like to know? Ok. The jeans have an inseam of 36 inches and an outseam of 42 inches You can always tailor them to fit your exact height. You can see the size on the inside label of the jeans at the back right area. [speaker002:] ok great. And does it stretch? [speaker001:] Yes Can I help you with anything else? [speaker002:] Ok. looks good That will be all thanks [speaker001:] Have a good day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi. My name is Norman Bouchard. I am writing because I am not satisfied with this company. The items I want are always out of stock! [speaker001:] Hi Norman, I'm so sorry to hear about this issue. I will write up a report to the purchasing department to make them aware of this issue. I know that can be frustrating. [speaker002:] Can I have a discount on my next purchase to make up for this inconvenience? [speaker001:] Sure. I will generate a promo code for you. LJ083 is your promo code. Is there anything else I can help you with? [speaker002:] Thank you. I appreciate it. That's it for today. [speaker001:] You're very welcome. I hope you have a great day! [speaker001:] Hello, how can i help you today [speaker002:] Hi I see in my email I was charged for subscription I do not want [speaker001:] Okay to start could you give me your full name and account id [speaker002:] Alessandro Phoenix My I'd is 56VDs45 [speaker001:] Okay do you know your membership level with us [speaker002:] Gold [speaker001:] Okay since you are gold member i can go ahead and refund you for that subscription. How much where you charged? [speaker002:] 40$ [speaker001:] Okay i have issued the refund for you. Is there anything else i can help you with todya [speaker002:] Great I appreciate it! [speaker001:] No problem have a great day [speaker001:] Hi can I help you with something today? [speaker002:] Hi. I'm thinking about buying the Tommy Hilifer boots. What are they made of? [speaker001:] Those are nice boots. Hold on one minute and I can pull that up for you. [speaker002:] Thanks [speaker001:] These particular boots are high-end leather. [speaker002:] Ok, thanks. [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that was it. Thanks alot. [speaker001:] Thanks and have a great day. [speaker001:] Hello, how can I help you? [speaker002:] Hello. Im looking at the Calvin Klein t-shirt, but $49 is way too much. I can get the same shirt on Amazon for $29. [speaker001:] Let's see what we can do for you. Can I get your full name or account ID? [speaker002:] Thanks! I'm Chloe Zhang. [speaker001:] Can you also provide your account ID and order ID? [speaker002:] Account ID: V7XH6YJDBA, Order ID: 4772985976 [speaker001:] Thank you. Our pricing algorithm is highly sophisticated and takes several things into account, such as stock, season, among other things that will ultimately determine the price [speaker002:] Well I'll buy from someone else if I have to, but I prefer to use you. [speaker001:] Since you are such a loyal customer, I will offer you a promo code that will take $20 off the price, but it expires in 24 hours. L5HSU [speaker002:] Oh that will be perfect. Thank you so much. [speaker001:] Is there anything else you needed? [speaker002:] Well that's all I needed. Thanks! [speaker001:] Have a great day [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Yes i'm trying to order something off your site but my credit card keeps getting rejected, and i'm not understanding why. Never had this problem before [speaker001:] I'll be glad to help you with that. Would you provide your full name, please? [speaker002:] yes its Joyce Wu [speaker001:] I'm so sorry about that, Joyce. I understand it's a big inconvenience for you. May I ask you to please try re-entering your credit card information again? [speaker002:] okay give me a sec [speaker001:] Any luck, Joyce? If not, the next thing we can try is to have you log out of your account, then log back in again. [speaker002:] no luck okay i will try that [speaker001:] Thank you, I appreciate it! [speaker002:] YES, OMG!! Thank you so much that did the trick [speaker001:] Wonderful! So glad that fixed it for you! Is there anything more I may help you with today? [speaker002:] no that will be all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Hi! I have an issue. I am looking at buying some things, but I tend to have buyers regret on half my order. Knowing this, I thought I would ask about your return policy. [speaker001:] Sure. Let me look into that for you. [speaker002:] Thanks. I figured it is better to know before. [speaker001:] May I have your full name or account ID to start? [speaker002:] Sure! My name is Joseph Banter, but I'm not sure what my account ID is. I am a bronze level member. [speaker001:] OK. Thanks for that. As a bronze member, you have up to 90 days to return items [speaker002:] Great! Thanks so much. Time to buy 50 pairs of socks! [speaker001:] Great, Joseph. Was there anything else I could help you with? [speaker001:] Hello, thank you for contacting AcmeBrand. How can I help you today? [speaker002:] Hi. Am I going to get free shipping for my order? [speaker001:] Are you inquiring about the benefits of your membership? [speaker002:] No. I want to know whether the items in my cart would get me free shipping [speaker001:] would this be an international shipping concern? [speaker002:] No [speaker001:] I'm sorry. I'm trying to narrow down the exact information you need.. [speaker002:] Am I going to get free shipping from the items in my shopping cart [speaker001:] Let me look at what resources I have available. Alright it looks like I found what we were looking for sorry it took so long. If the items in your cart reach 25$ before tax and if the shipping time is 5 businessdays your items qualify for free shipping. [speaker002:] Okay. Thanks [speaker001:] Was there anything else I can help with? [speaker002:] No, that's all. Thanks [speaker001:] Have a great day and thank you for shopping with us. [speaker001:] HI! How can I help you today? [speaker002:] Hello, I need to change the name on my account because it is spelled incorrectly [speaker001:] Sure, I can help you with that. Just one moment. Are you currently able to access your account? [speaker002:] yes [speaker001:] Perfect, can I get your full name? [speaker002:] Joyce Wu [speaker001:] I need to verify your identity. Can I get your zip code? [speaker002:] 59015 [speaker001:] Your telephone number? [speaker002:] 236-979-5399 [speaker001:] And do you have your PIN? [speaker002:] 929388 [speaker001:] Do you have your username? [speaker002:] I do not [speaker001:] email address? [speaker002:] not listed [speaker001:] Do you have any order ID's? [speaker002:] 9373664466 [speaker001:] Okay, what is the proper spelling of your name? [speaker002:] Joyce Wu [speaker001:] Okay Joyce, your account has been updated with the correct spelling. Is there anything else I can help you with? [speaker002:] Thsnk you Thank [speaker001:] Have a great day! [speaker001:] Hello. How can i help you today? [speaker002:] Yes I am not feeling your company charging more today for the same pair of jeans that I was gonna buy yesterday for just $50 What's up with that? [speaker001:] Let's look into it for you so our price went up compared to yesterday? [speaker002:] yes by $14 on just a pair of ck jeans I know they was 50 [speaker001:] Okay can I get your full name? [speaker002:] I was gonna buy but dosed off Joyce Wu I am a Silver member btw this is not right [speaker001:] okay can i get your account ID and order ID? [speaker002:] okay yesss 0505600473 RMAXJ3ZAQ7 did you get it [speaker001:] Yes I got it pulled up [speaker002:] ok cool [speaker001:] After looking into it, it looks like this is one of those uncontrollable situation where the market shifts and the prices change. [speaker002:] I just don't understand the nickel and diming a loyal customer that way I don't want to hear about no market shift or nothing I saw the jeans yesterday right there [speaker001:] You are a valued customer [speaker002:] 50 dollars [speaker001:] Here is a promo code for the difference IPI62 [speaker002:] Thank you okay [speaker001:] Is there anything else I can help you with? [speaker002:] No but thank. you for the promo code I don't know what happened. [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hello I am trying to purchase something but my credit card keeps getting rejected [speaker001:] Oh, i'm sorry to hear that. Let's see if we can get to the bottom of this May I ask, first of all, that you check the expiration date on your card. Sometimes our site is still holding onto an older version of your card and that causes errors [speaker002:] I double checked all that [speaker001:] I see, and were you able to copy and paste the card number from your bank-account website? It can be very easy to get a digit wrong, even when double-checking It happens to me all the time [speaker002:] Ok, I think that worked. Thank you for your help [speaker001:] Ah, I'm glad to hear that, and you're welcome. Is there anything else I can help you with today? [speaker002:] that is all [speaker001:] Excellent, have a great day. [speaker001:] Hello, how can i help you today [speaker002:] HI. My name is Albert Sanders. My order ID is 8409534174. I ordered this Tommy Hilfiger shirt for $74 9 days ago, and still have not received it. What is the status of my order? [speaker001:] Sure, one moment please Okay, could i get your username email adress also [speaker002:] My username is as588293, and my email is as588293@email.com [speaker001:] Okay, and how many days has it been since you ordered the item [speaker002:] It has been 9 days [speaker001:] Okay looks like your order was lost in the mail, i will have another order shipped out to you right away sorry. Could i get your adress [speaker002:] My address is 2742 2nd ave, San Lima, NY 97483 [speaker001:] Okay again very sorry about that the new order is on its way aand should be there in two days. Is there anything else i can help you with [speaker002:] That was it. Thanks for your help. [speaker001:] Have a good day [speaker001:] Hello, how can i help you today [speaker002:] I would like to keep my sunscription and ready to pay the remaining fee i have subscription [speaker001:] Okay sure, could i get your full name account ID and order ID please [speaker002:] Sanya Afzal Order ID: 1062325444 Account ID: GUNPA9WI9E [speaker001:] Okay your subscription is due tommorow with a fee of $20. Would you like to pay that with the card on file? [speaker002:] yes please [speaker001:] Okay done, is there anything else i can help you with [speaker002:] That will be everything [speaker001:] Okay, have a great day [speaker001:] Hi, how can I help you? [speaker002:] Hi. My name is Chloe Xhang. I would just like to know the total cost of my order. My order ID is 5795332557 I received an email stating the total cost was different. [speaker001:] Okay, does the email state the shipping cost was different or the price of the items? [speaker002:] The price of the items. The email stated it was $5 more. [speaker001:] Okay, may I have your account ID as well? [speaker002:] HB61PZOJEX [speaker001:] It appears there was a mistake when the system calculated your total cost. You were charged $5 extra, is that correct? [speaker002:] yES [speaker001:] May I ask what your membership level is? [speaker002:] bronze [speaker001:] Unfortunately I am unable to remove the fee, it turns out that there was a price hike due to the recent COVID-19 pandemic [speaker002:] ok [speaker001:] I'm sorry, is there anything else I can do for you today? [speaker002:] That's it for today. [speaker001:] Okay, have a nice day. [speaker001:] hi how can i help? [speaker002:] Hi, I have a question about my premium subscription [speaker001:] what would you like to know? [speaker002:] Can you tell me the due date [speaker001:] yes, certainly. What is your name? [speaker002:] Joyce Wu [speaker001:] Do you have your account & order ID? [speaker002:] LCEE7V2ONQ Order ID: 3042126151 [speaker001:] yes, your subscription is due today. The amount due is $14 [speaker002:] Can I pay that now [speaker001:] sure. I have taken care of that. [speaker002:] Thank you [speaker001:] For future reference, here is a link so that you can find this out your self [speaker002:] Thank you [speaker001:] is there anything else for you today? [speaker002:] nope that is everything [speaker001:] thanks & have a nice day [speaker001:] Hello How can I help you? [speaker002:] Hi! Can you tell me what time my local store opens? [speaker001:] Let me look that up. [speaker002:] If possible I need to get some shopping done before work:] [speaker001:] Normal operating hours are between 8AM and 11PM You can also visit us online at acmebrands.com [speaker002:] Is that nationwide? [speaker001:] It might vary but the stores are encouraged to be open at those hours. [speaker002:] OK, good to know, thanks. [speaker001:] Is there anything else I can help you with? [speaker002:] No, I think that's everything. Have a nice day. [speaker001:] Have a nice day. Goodbye [speaker001:] Hello, how can I help you? [speaker002:] Hi, I have a question about a product? [speaker001:] Yes, what is the question? [speaker002:] It's the Michael Kors jeans [speaker001:] What do you want to know about them? [speaker002:] I'm trying to decide on the size and wanted to know does this shrink a lot after washing? [speaker001:] One moment. Jeans will not shrink as long as you wash them properly. See the attached tag for proper washing. One moment on the sizing question. [speaker002:] ok, I had just wanted to see if I should buy a slightly larger size but if it doesn't shrink much then I'll just get my size it's a pretty big purchase [speaker001:] Washing according to the tag and then hang drying is the proper way to take care of your jeans. You should get your typical size if you plan on washing your jeans in this way. [speaker002:] ok great thanks so much for your help! [speaker001:] Thank you for the quesiton. [speaker001:] Hello! What's your name, and how may I help you? [speaker002:] Hi I'm interested in an item that never seems to be in stock. [speaker001:] Alright, let me look into that. What item never seems to be in stock for you? [speaker002:] Calvin Klein Boots #0197418542 [speaker001:] Have you checked to see if they were restocked at the end of a month? We restock our boots at the end of every month if they're out. [speaker002:] I have and it has not. I believe as a Silver level member I would be able to purchase on your website [speaker001:] Yes, as a silver-level member I can make purchases on your behalf. If you wish I can order you the boots for the next time they come in-stock. [speaker002:] That would be great, do you know how long. I have an interview in a week and wanted these boots for it. Hello [speaker001:] Yes, the boots will ship out to you as soon as they become available again. I am unsure as to when that will happen, but I will notify our team today that they were out-of-stock, so they will get right on it. [speaker002:] Thank you [speaker001:] May I use the credit-card that is on file for your order? [speaker002:] Yes [speaker001:] They will ship out as soon as possible, anything else for you today? [speaker002:] That is all [speaker001:] Have a great day! [speaker001:] Hello I am interested in this Calvin Klein jacket Does this jacket shrink after washing? [speaker002:] Sure, let me look that up for you. May I ask your name? The fabric we use is quality so jackets shouldn't shrink in the wash. However, be careful about over-drying. We recommend drying on a line or putting it in the dryer with low heat setting. Hope that helps! [speaker001:] Hello. How may I assist you today? [speaker002:] I have checking the website for over a month for an item but every time I check it is out of stock [speaker001:] What is the item? [speaker002:] Product: Boots Brand: Guess [speaker001:] Got it. What is your name? [speaker002:] Sanya Afzal [speaker001:] I am going to write up a report for our purchasing team to let them know about the issue you are experiencing. Hopefully that will help them do a better job in the future. [speaker002:] okay, thank you for that [speaker001:] You're welcome. [speaker002:] that will be everything for today [speaker001:] Awesome. Thanks for getting in touch with us. Have a good day! [speaker001:] HI [speaker002:] Hello, how can i help you? [speaker001:] I want to check my order status online But i can not access my account because i forgot my password [speaker002:] I will be happy to help you recover your password [speaker001:] Can you help me check my order status [speaker002:] can i get a name please. [speaker001:] Joseph Banter [speaker002:] Okay I found your account. Can i get your username now? [speaker001:] Username: jbanter3 [speaker002:] I will be unable to recover your last password but I can generate for you a new one. I will need your pin number or the answer to your security question [speaker001:] Okay. That will be nice I cant remember my pin but the answer to my security question is Alexander [speaker002:] Thank you! This is your new password jhggcux3sh Do you need anymore help? [speaker001:] No. That will be all thanks [speaker002:] Okay have a great day! [speaker001:] Hello, what can I do for you today? [speaker002:] Hi, I bought some jeans and I got the wrong size. I actually got a size that's way too large for me. How do I go about returning them and getting the right size? [speaker001:] Ah that's something I can help you with. Can I h ave your first name? [speaker002:] Sure. It's David. [speaker001:] And last? [speaker002:] Williams. Sorry. [speaker001:] No you're fine! And can I have your username, email, and the order ID? [speaker002:] My username is davidw84. My e-mail is davidw84@email.com. My order ID is 9866243811 [speaker001:] Okay and what's your membership level David? [speaker002:] Gold level. [speaker001:] Okay, since you're Gold you get unlimited returns [speaker002:] Nice, that sounds like a perk. [speaker001:] Since we're processing a return I'm going to need to send you a shipping label To do that I'm going to need your full address. [speaker002:] Alright, no problem. My address is 8992 Kennedy St. La fayette, NY 3009 [speaker001:] And would you like to do this By Mail, In Store, or at one of our Drop Off Centers? [speaker002:] Hmmmm, mail is fine. [speaker001:] Okay that's everything I can help you with here, an email will be sent your way telling you what to do next. Is there anything else I can do for you today? [speaker002:] Thank you! No I think that's about it, I just needed to know how to get the jeans back to you. [speaker001:] Well it should be easy enough for you from here Have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] Hello, I searched a pair of jeans yesterday and put them in my cart to order today but the price is higher from yesterday, why is that? [speaker001:] sure, let me check. Can I have your name and account ID please? [speaker002:] Sure it's Chloe Zhang, ZTNIPDY3MI [speaker001:] and your order ID please? [speaker002:] 1386790025 [speaker001:] Thank you! Sometimes our prices do change online depending on demand. We use algorithms to determine pricing, unfortunately it something that's out of my control [speaker002:] I was surprised to see that today, as a Gold member is there any way to get a promo or discount on the item? [speaker001:] sure, here is a promo code for 20% off. AQLNX [speaker002:] Great, I really appreciate that Thank you for solving that for me [speaker001:] no problem! anything else? [speaker002:] No thanks again, have a good day [speaker001:] you're welcome, you too! [speaker001:] hello, how can I help you? [speaker002:] Hi I'm pretty sure you guys charged me twice for my subscription [speaker001:] oh no! let me see what I can find out what is your name please? [speaker002:] Crystal Minh [speaker001:] and your account & order IDs? [speaker002:] JCPMUGLTP6 2241433303 [speaker001:] are you a member? [speaker002:] guest [speaker001:] the system has verified you [speaker002:] thanks [speaker001:] let me check what our system says. yes, I am sorry, we do need to give you a refund [speaker002:] thank u [speaker001:] how much were you overcharged? [speaker002:] 25 thank you [speaker001:] ok, that has been processed, you should see it right away. apologies [speaker002:] yes, i see it now no problem [speaker001:] i hate it when the system does that! is there anything else? [speaker002:] nope thanks a bunch have a good on [speaker001:] thanks for your understanding & have a great day! [speaker001:] Hello! HOw may I help you? [speaker002:] Hi I want to check my shipping status because i never received my package [speaker001:] Of course. May I have your full name or account ID? [speaker002:] Chloe Zhang Account ID: ZS4HVKODZL [speaker001:] May I have your user name, email address, and order ID please? [speaker002:] Username: chloezhang110 Email Address: chloezhang110@email.com Order ID: 6285312256 [speaker001:] Thank you. How long have you been waiting for your package? Hello? Can you please respond in a timely fashion. [speaker002:] Hi I made the purchase on the 13th of March [speaker001:] That is far too long. I will resend your package. May I have your address? [speaker002:] Yeah 7017 Lincoln Ave San Mateo, WA 34288 [speaker001:] What is the brand of the product? [speaker002:] Guess [speaker001:] and the product? [speaker002:] Jacket [speaker001:] I have made your purchase and it will be sent to you within a weke. week* Is there anything else I can do for you? [speaker002:] Okay Thanks That will be all [speaker001:] Have a great day. [speaker001:] Hello. How can I help you? [speaker002:] Hi, I'm a Bronze member there, just have a quick question [speaker001:] Sure, what did you need? [speaker002:] How long do the premium memberships last? [speaker001:] Let me look that up for you. Sorry for the wait. Premium membership lasts for the remainder of the year you got it through the end of the following year. So, if you got it today, it would run through end of year 2021. [speaker002:] Ah, that sounds great [speaker001:] Is there anything else I can help with? [speaker002:] I was looking forward to some summer shopping, so I'm glad to see that my membership will last. No that's everything, thanks [speaker001:] Great. Happy shopping! [speaker001:] Hello, how can I help you today? [speaker002:] Hello! I hope your day is going well, i was looking at a pair of jeans, the michael kors ones for 94$ and i was wondering what the zipper material was made out of. I happen to be allergic to most zipper materials. [speaker001:] No worries let me check [speaker002:] its hard to find the right jeans these days [speaker001:] Are you sure that's what you want to know? [speaker002:] Well.. If that information is not accessible, the inseam might be more readily available. I could use the length of that. [speaker001:] Yes that is more readily available. [speaker002:] Should i not find oddball questions for these?:D [speaker001:] Our standard pairs have a 36 inch inseam. They're a bot longer because they're meant to be tailored to exact height. And our FAQ is very limited. [speaker002:] For future reference, should i stick to the basics? [speaker001:] Preferably, not all agents can work with the more creative customers Is there anything else I can do for you today? [speaker002:] That will be all thank you for your patience [speaker001:] No worries and have a nice day! [speaker001:] how may i help you today? [speaker002:] Hey, I'm trying to find out some answers about my subscription Like what kind do I have [speaker001:] if i understand correctly, you would like to check the status of your subscription to see if it is active? [speaker002:] Yes and find out what benefits it has. [speaker001:] i see, i can assist you with that today [speaker002:] Great! [speaker001:] just to clarify, you are asking about an already existing subscription, or would you like to know the benefits of different subscription tiers? [speaker002:] Both I want to know about my existing subscription and what benefits my subscription has [speaker001:] great! first i will need your full name and account id to pull up the account [speaker002:] Ok my name is Chloe Zhang Account ID is SMBYQD0UU9 [speaker001:] and lastly may i have your order id [speaker002:] My order ID is 9471897873 [speaker001:] thank you one moment [speaker002:] Excellent, I'm waiting [speaker001:] it looks like you do have a subscription active, there is a balance of $14 due tomorrow to keep it active [speaker002:] Okay, yeah I want to pay to keep it active. [speaker001:] ok, do you have a credit card youd like me to use, or shall i use the one on file [speaker002:] Use the one on file, that's fine [speaker001:] ok i have taken care of that [speaker002:] Excellent, thanks for your help with that. [speaker001:] is there anything else i can help you with today? [speaker002:] That was it, thanks again [speaker001:] have a good day [speaker001:] Thank you for contacting AcmeBrands! How can I help you? [speaker002:] is there another way to retrieve my account access as i have canceled my cell [speaker001:] Yes, there is and I can help you with that. Did you have two factor authentication turn on with your cell phone? [speaker002:] i no loner have the cell on file, need another way to authenticate identity [speaker001:] Alright. Could you provide me with your name or account ID please? [speaker002:] jane doe 231322111 would you email me a link so i may access my account? same email as on file [speaker001:] Yes, I can. Do you have your username? [speaker002:] janedoe12 [speaker001:] I can't provide you with your existing password, but I can provide you with a new one that you can use with your username to log in. Would you prefer that? [speaker002:] yes please [speaker001:] Great, do you have the PIN number for your account? [speaker002:] yes [speaker001:] What is your PIN? [speaker002:] 0000 [speaker001:] Your new password is dt8auvktj2j. You can change to something more memorable after you log in. [speaker002:] thank you, is that it? [speaker001:] You're welcome. Is there something else I can help you with? [speaker002:] no more help, appriecate your attention. good bye stay safe, jane [speaker001:] Okay, have a great day. [speaker001:] Hello, I forgot my password. [speaker002:] Hello Sure, I can help you with that. What is your full name and account ID? [speaker001:] My full name is Sanya Afzal. My account account id is 588698 [speaker002:] and what is the username for the account you need me to reset the password on? [speaker001:] It is safzal73 [speaker002:] OK. For verification purposes, I need either your PIN or the answer to your security question. [speaker001:] I can give you my pin, it is 588698 [speaker002:] Great. I can not retrieve your previous password, but I can reset it. Your new password is 1s0udmn6a7k [speaker001:] Thanks you! It works. [speaker002:] this should give you full access to your account Great. Is there anything else I can do for you? [speaker001:] Appreciate it! Nothing else. [speaker002:] Alright, you have a great day. [speaker001:] How may I help you? [speaker002:] I want to know more about a product because I am thinking about buying it. [speaker001:] I see, which product and what do you want to know? also, may i get your name [speaker002:] Name: Norman Bouchard [speaker001:] thanks norman, please continue [speaker002:] Product is a Michael Kors boot and I would want to know if the lace color is black or dark brown? [speaker001:] I have found an answer here. It seems both the lace and 90% of the whole boot are black. is there anything else i can help with? [speaker002:] No [speaker001:] have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi I'd like to find out about the status of my subscription please [speaker001:] Ok I can help you with this. Do you want to make sure your subscription is still active? [speaker002:] Yes exactly, I want to keep it [speaker001:] May I get your full name and account id please? [speaker002:] My name is Chloe Zhang My ID is ATRYISSXIE [speaker001:] Thanks Chloe, may I have your order id please? [speaker002:] Sure it's 6648244832 [speaker001:] I am showing that your subscription is not active and needs a $49 payment. Would you like to pay with card on file? [speaker002:] Yeah, go ahead and do that [speaker001:] I am also going to send you a link so you are able to look this up anytime in the future. You just need your username to login in. Do you need help with anything else today? [speaker002:] That was it, thanks [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Welcome to AcmeBrands. How may I help you? hello? [speaker002:] Hello. I would like to view my shopping history but I can't access my account because I forgot my username Sanya Afzal is my name [speaker001:] No worries. I can help with that. One moment. Thanks Sanya. I have pulled up your account. May I have your zip code and email address [speaker002:] 9202 is my zip Email Address: safzal69@email.com [speaker001:] Thanks, I have verified your ID Your username will be first letter of first name, followed by last name, and the number 1. safzal1 [speaker002:] Ok can you hold why a try to log in with that please [speaker001:] Sure. [speaker002:] Great. That seems to work. Thanks for your hlep! [speaker001:] You're welcome, Sanya. Anything else I can help with? [speaker001:] Hi! How may I help you today? [speaker002:] Hi i think the search is broken. It just is doing the timer spinny wheel thing [speaker001:] Oh no! Let me see if I can help you Can you try to log out and back into your account [speaker002:] Hmm didnt work [speaker001:] Ok, can you see if you visit another web page if they work [speaker002:] Yea it seems to be working there [speaker001:] Ok, can you close all your other tabs that you have open. That can sometimes slow things down [speaker002:] Hmm i dont know why but that seems to have done the trick [speaker001:] Great! I glad that worked Can I help with anything else today? [speaker002:] No thank you [speaker001:] Enjoy the rest of your day [speaker001:] good morning, how can I help you? [speaker002:] hey I'd like to know what you can tell me about these michael kors boots before I decide to buy them [speaker001:] sure, what do you want to know [speaker002:] well in particular I know I'll be walking through gum filled sidewalks and if there's a proper way to remove gum as they're leather and look delicate [speaker001:] ok, one moment please [speaker002:] I like the boots but if I'll be destroying them pulling gum off every other day.. [speaker001:] ok, the solution is a bit peculiar but it gives its results when applied I'll tell you the step by step Use a butter knife to generously rub a glob of peanut butter over the gum. After 10 to 15 minutes [or depending on how soft the chewing gum was to start with] the gum should start to soften and become one with the peanut butter. Once this happens, scrape it off, then clean the rest of your shoe with soap and water to remove any peanut butter or gum remnants. [speaker002:] interesting, guess this isn't the first time someone had this question! [speaker001:] you can bet with certainty that you were not the only person to ask [speaker002:] I can handle that think I'll buy the boots [speaker001:] I'm glad, a pleasure to help you [speaker002:] thanks take care [speaker001:] have a nice day [speaker001:] Hi! How may I help you? [speaker002:] I was hoping to check the status on my order. The shipping rate was very high and I was wondering if I could get a refund or if there has been an error [speaker001:] I'm sorry to hear that. I need your full name or account ID so I can pull up your account. [speaker002:] Chloe Zhang [speaker001:] Next, I need your username, email, and order ID. [speaker002:] czhang50 czhang50@email.com 0893915847 [speaker001:] Great, I've verified your order. Now, can you tell me what it says your shipping status is on your end? [speaker002:] It says order received [speaker001:] We can cancel the order and give you a full refund. Would you like to do that? [speaker002:] Yes please [speaker001:] Great, the cancellation has been processed. Can I help you with anything else? [speaker002:] No, that's it, thanks [speaker001:] Thank you! Have a great day:] [speaker001:] Hello, how may I help you today? [speaker002:] I want to check the status of my order because there was an extra fee added for no reason [speaker001:] I see, let's see what we can find out about this. [speaker002:] Ok [speaker001:] May I have your full name or account ID? [speaker002:] Joseph Banter 7M8GZTPRJD [speaker001:] Thank you, do you also have the Order ID in question? [speaker002:] 6616429499 [speaker001:] Thank you for that, I am going to enter this info into our system and see what we can discover here. [speaker002:] okay [speaker001:] Do you know your membership level? [speaker002:] Bronze [speaker001:] Unfortunately, it seems there was a price surge right around the time your ordered which drove the price up. This is all done by automated algorithms [speaker002:] Ow man, thank you for all your help [speaker001:] Unfortunately, I cannot do anything at this time. My apologies. Is there anything else I can help you with? [speaker002:] Its okay, but thank you for trying to help me out today That is everything i needed help with [speaker001:] You have a wonderful rest of your day. [speaker001:] Hi, how are you doing today? [speaker002:] I'm good thank you [speaker001:] Great! What can I help you with? [speaker002:] I was interested in premium membership How do I become one [speaker001:] To qualify for a higher membership, you need to purchase a certain amount from our store throughout the year. [speaker002:] I am currently a silver [speaker001:] To increase to gold, you will need to make $2000 worth of purchases within the year then. [speaker002:] Great that s what I needed to know. Goodbye [speaker001:] Perfect! Have a great day [speaker001:] Hi! HOw can i help you? [speaker002:] I'm trying to purchase by my card isn't going thru [speaker001:] Can you please try entering the credit card information again? Let me know if that works [speaker002:] i've tried that and it's still saying invalid [speaker001:] Try logging out and logging back in. [speaker002:] ok it's working now thank you [speaker001:] Great! Have a good day! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? Are you there? [speaker002:] i want to check my account for more information but can't get in bc i lost my phone for two factor authentication [speaker001:] Sure thing! Glad to help you with that. Your full name, please? [speaker002:] Chloe Zhang [speaker001:] Okay, Chloe! If you'll provide me with your email address, I'll get a reset code sent out to you. Chloe? [speaker002:] chloe.zhang@email.com [speaker001:] Perfect! A link will be sent to your email address for the code reset. We also recommend certain best practices for your account security. Those details will be in the email as well. Is there anything more I may help you with today? [speaker002:] nope that is all thanks [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, how may I help you today? [speaker002:] Hi this is albert sander i've forgotten my username so i can't access my account. please help [speaker001:] I'd be happy to help, let me just pull up your account. Hi Albert, to verify your identity I will need you to confirm your zip code and phone number. [speaker002:] zipcode is 20516 and phone is 507 304 8431 [speaker001:] Your name is Albert Sanders, correct? [speaker002:] yes [speaker001:] Okay, sir, I have verified your identity. Your username is asanders1 Is there anything else I can do for you today? [speaker002:] ok thank you very much for your help no thank you [speaker001:] Have a good day! [speaker001:] hello? [speaker002:] Hello THank you for contacting ACME. What is your name? [speaker001:] Albert Sanders what's yous? Yours? [speaker002:] My name is Bob and I will be happy to help you. What is your issue today? [speaker001:] I have a premium subscription that I want to keep and I want to know how much I owe for it please [speaker002:] Sure! Do you have an account ID? [speaker001:] DTTM4GKSXK [speaker002:] Thank you. You have $55 due today. [speaker001:] okay, can I pay it now, I guess? [speaker002:] Sure! [speaker001:] thanks [speaker002:] Thank you for your payment is there anything else I can do for you today? [speaker001:] that's it, thank you [speaker002:] thanks for being a customer have a great day [speaker001:] hi [speaker002:] Hi, how can I help you? [speaker001:] My husband asked me to check my account he thinks i may have some missing credits worth $40 [speaker002:] Okay, let me check on that for you! First, can I have your full name so I can pull up your account? [speaker001:] Joseph Banter [speaker002:] Thanks. What kind of credits were these? [speaker001:] it came from a previous one time deal can you you run a check on my account to confirm what i'm saying please [speaker002:] I just did. Our system says your credit is missing so I'll have to add it back. [speaker001:] Thanks [speaker002:] I've generated a $40 promo code for you to add to your account T3FHG [speaker001:] thanks [speaker002:] Of course. I'm so sorry about this error. Is there anything else I can do for you? [speaker001:] It's fine. That's all [speaker002:] Okay, have a great day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi, I'd like to confirm the shipping date for the jacket I ordered. I just got an email giving a date but I'm pretty sure it's not correct. I thought it was shipping tomorrow morning, but the email said it wouldn't be shipped until Friday. [speaker001:] Sure, I can help you with that! Can I get your full name andor account ID? [speaker002:] My name is David Williams and my account ID is 469RBGFX1J If you could just tell me if it is shipping tomorrow that would be great [speaker001:] Thank you David, I've pulled up your account! I'll see what I can do for you. Do you have the order ID? [speaker002:] yes, the order id is 7958557712 [speaker001:] Thank you, I've verified the order. Do you also have your username? [speaker002:] yes, my username is dwilliams022 [speaker001:] Awesome, thank you! I will also need your email address. [speaker002:] my email address is dwilliams022@email.com [speaker001:] Wonderful, thank you! Let's see, are you just trying to find out if your order will ship tomorrow? [speaker002:] yes, is that when it will ship? [speaker001:] I just checked, and yes, it should ship tomorrow. [speaker002:] that's great, thank you! [speaker001:] Your order looks as expected, it's just that the email address we had was incorrect. No problem! Is there anything else I can help you with today? [speaker002:] ok, that explains it! no, that's all I needed for today, thank you for your help! [speaker001:] You're very welcome! Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi there, Can you make sure i have the right items shipped When i went to check it gave me something different [speaker001:] Glad to help. May I have your full name please? [speaker002:] Norman Bouchard [speaker001:] thanks Norman. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] H5JNULFXK8 8830283641 [speaker001:] Perfect. Can you please also let me have your username and email address to validate this purchase? [speaker002:] normanbouchard409 normanbouchard409@email.com [speaker001:] the system shows that your order looks as expected. [speaker002:] So its showing the boots and the shirt? [speaker001:] Did you get an email saying something otherwise? [speaker002:] Yes it had different items [speaker001:] the email was incorrect. You can ignore it. Your order looks as expected. [speaker002:] Oh great [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] No thank you [speaker001:] Have a nice day! [speaker001:] Hello, how can I help? [speaker002:] Hi! I know I need to pay for my subscription soon. Due to recent pandemic, I lost my job but I still want to keep the service. Is there anyway I can ask for an extension? I just need some more time to get a job [speaker001:] Let me see what I can do for you. Can I have your full name? [speaker002:] David Williams [speaker001:] Thank you Mr. Williams, can I have your account ID and order ID? [speaker002:] Account ID: IYMTNLLTMX Order ID: 2710582631 [speaker001:] What level of membership do you have? [speaker002:] I am just a guest [speaker001:] I'm very sorry Mr. Williams, but I am afraid you are ineligible for an extension. I understand the situation and I am very sorry. [speaker002:] Oh ok. I though so but just try to ask.. Never mind Thank you [speaker001:] I hope everything gets better soon. Is there anything else you need help with? [speaker002:] That's all Thaks Have a great day [speaker001:] Okay, thank you and have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi I was considering buying a few items and I was hoping if you could give me some information about the benefits of the subscription service [speaker001:] Glad to help. May I have your name please? [speaker002:] Chloe Zhang [speaker001:] thanks Chloe. Give me a second. Are you referring to the different membership levels? [speaker002:] Benefits of all levels please so I can decide [speaker001:] Got it. Bronze members save on shipping fees and promo codes. [speaker002:] Okay [speaker001:] Silver members get all the previous perks, can have agents make purchases on their behalf and can cancel orders at any time. [speaker002:] sounds good [speaker001:] Gold members get unlimited refunds and will always be given the benefit of the doubt in transactions. [speaker002:] Got it Thank you so much for the information [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] Thats all, thank you [speaker001:] Have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] I need to see about changing my primary payment method. I placed an order and it is not showing up correctly [speaker001:] I'm sorry to hear that. Can I please have your name? [speaker002:] Joyce Wu [speaker001:] Thanks Ms. Wu, can I please have your current payment method? [speaker002:] Debit Card [speaker001:] Thanks Ms. Wu, can you please very your pin, zip code and username? [speaker002:] pin 3741 zipcode 42131 username joycew63 [speaker001:] Perfect, and what is the new payment method you would like to use? [speaker002:] Credit card please [speaker001:] Are you sure that is your username? [speaker002:] yes, joycew63 [speaker001:] That isn't matching, what is your email address please? [speaker002:] joycew63@gmail.com [speaker001:] Your payment method has been updated. Is there anything else? [speaker001:] Hi and welcome to AcmeCorp. How can I help you today? [speaker002:] What are the benefits of having a premium membership? [speaker001:] Sure, I'll be happy to let your know. You get access to our annual holiday party with an open bar and free flights from anywhere in the USA. If you're Bronze, you save on shipping fees and you get promo codes. If you're Silver, you get all the previous features of Bronze and can have agents do purchase for you and cancel orders. [speaker002:] ok [speaker001:] Wild Gold, you get unlimited refunds and always get the benefit of the doubt for any transaction. Is there anything else I can help you with today? [speaker002:] No, that answers my questions. I'm thinking about ordering some stuff and was just wondering. [speaker001:] Great, I hope you'll become a member in the future. Hope you have a nice day! [speaker001:] Thanks for choosing AcmeBrands! What can I do for you today? [speaker002:] HI, I received a promo code 5 days ago and now that I'm trying to use it it says its invalid. [speaker001:] I'm sorry to hear! Let me take a look for you. What is your full name, please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. One moment, please. I'm very sorry for the inconvenience! It looks like this is a problem on our end. I have generated the following new promo code for you, which should work: L8F6Z Can I help you with anything else today? [speaker002:] Glad it wasn't just user error. [speaker001:] No, this was our fault, apologies. [speaker002:] Thank you I have the code written down now. That is all for today. [speaker001:] Okay, have a great day! [speaker001:] good afternoon, how can I help you? [speaker002:] I have a complaint [speaker001:] tell about it please [speaker002:] Two days ago I was given a promo code. I'm trying to use it and it's telling me that it's no good. [speaker001:] I see, let me check that one moment please [speaker002:] ok [speaker001:] the code tells you that it is expired or throws an error when entering it? [speaker002:] It says that it's invalid [speaker001:] ok could you give me your full name or account ID please [speaker002:] Albert Sanders [speaker001:] How long did you get the promotion code? [speaker002:] Two days ago [speaker001:] ok let me check the system. ok, it was a mistake on our part sorry for the inconvenience caused. let me generate you a new promo code [speaker002:] ok [speaker001:] O3PB6 here is your new promo code [speaker002:] Great. Thanks. [speaker001:] 20% off not problem a pleasure to help you have a nice day! [speaker001:] Hi. How can I assist you today? [speaker002:] I would like to know if my shopping cart qualifies for free shipping [speaker001:] Sure, let me check into that. What's your full name? [speaker002:] Norman Bouchard [speaker001:] Thanks Norman. If the total of your cart is more than $25 before tax, then you will get free 5 day shipping. Does that help? [speaker002:] Yes that help thank you [speaker001:] Can I help with anything else? [speaker002:] that is everything [speaker001:] Awesome. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I would like to check on the status of my account as I was told that it was removed But I still want it [speaker001:] Can you please tell me more details about what was removed? [speaker002:] the subscription, sorry [speaker001:] I can certainly help you with that. Can I please have your full name and account ID? [speaker002:] Chloe Zhang GHTZ56TGH [speaker001:] May I ask how you found out about your subscription being removed? [speaker002:] It was sent in an email [speaker001:] Thank you. Please give me a moment to review your account. [speaker002:] Ok [speaker001:] According to our records, your subscription has never been removed and we never sent you an email about removing your subscription. [speaker002:] Oh ok [speaker001:] This must have been a phishing email. Can you please check the sender of the email? [speaker002:] Must have been Yeah I see the email not after looking closer now after looking closer [speaker001:] Can you please log into your account and verify that your subscription is active? [speaker002:] It is, thank you [speaker001:] Great. I am glad that we were able to resolve this issue. [speaker002:] Me too [speaker001:] Is there anything else I can help you with today? [speaker002:] That is all [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] I have been checking the website for a month for a product i wnt buy but everytime i come it is sold out [speaker001:] I'm sorry for this, I can look into the issue for you, could I get your full name? [speaker002:] David Williams [speaker001:] Thank you, David. What item were you trying to get? [speaker002:] Product: Shirt Brand: Tommy Hilfiger Amount: $94 [speaker001:] I'm sorry, but it does appear that item is out of stock. I'll write a report to our purchasing team to let them know of the issue. In the mean time we can place a backorder on the shirt for you if you like. [speaker002:] No thats fine, but thank you for your help and understanding my frustration [speaker001:] Yes, sorry for the inconvenience, is there anything else I can do for you today? [speaker002:] No that is everything, thank you again and i hope you have a great day [speaker001:] Have a great day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi, I'm trying to check out but my card keeps getting rejected. [speaker001:] I'm sorry for your inconvenience. I'll be happy to help you with it. Could I have your name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] Alessandro, have you tried logging out of your account and then back in and trying to complete your purchase again? [speaker002:] Yes, that didn't help. [speaker001:] Okay. And you've tried deleting your credit card information and entering all again? [speaker002:] I haven't tried that, give me a second. Yeah, that worked. Thanks! [speaker001:] You're welcome. Maybe one of the digits was off. It happens to the best of us. Is there anything else I can help you with today? [speaker002:] No, that was it. Thanks again! [speaker001:] Great, enjoy your day! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hello. I ordered some jeans but they are way too tight. I look like Robert Plant from 1973. [speaker001:] I'm so sorry to hear that! Are you interested in returning the jeans? [speaker002:] Yes please. [speaker001:] May I get your Full Name or Account ID, please? [speaker002:] Crystal Minh, Order ID: 8226176905 I don't have my account ID, sorry [speaker001:] No worries! Would you please provide your Username and Email Address? [speaker002:] Username: cm149696, Email Address: cm149696@email.com [speaker001:] Perfect. And your Membership Level? [speaker002:] Gold all the way [speaker001:] Awesome! You get unlimited returns as a Gold member. Are you able to return the jeans to us? [speaker002:] Yes I can. I don't have the packaging though. [speaker001:] No problem. Would you please provide your full street address so I may get you a shipping label? [speaker002:] 4453 Primrose Ave La Fayette, WA 50821 [speaker001:] And how would you like to process your return? We can do By Mail, In Store, or through a Drop Off Center. [speaker002:] I can do it in store. There is a cute clerk that works there.:-] [speaker001:] Nice!:] You're all set to return your jeans to the store that's most convenient to you. Is there anything more I may help with? [speaker002:] That's it, thanks for your help! [speaker001:] Thank you so much for contacting AcmeBrands customer service. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] HI! Can you tell me about the membership levels. I am thinking to buy a jacket and I want to make sure the shipping and return will be easy. [speaker001:] Of course, let's see what we can find out for you. So the three membership levels are Bronze, Silver and Gold. [speaker002:] What are the benefits? [speaker001:] Some perks regarding each. Bronze save on shipping fees and receive promo codes. Silver receive Bronze benefits plus can have agents make purchases on their behalf. Finally Gold receive unlimited refunds along with Bronze and Silver benefits. All three tiers are invited to the annual holiday extravaganza with open bar and free flights from anywhere in the US. Does this answer you questions? [speaker002:] That is great. I think i will go for bronze. Thank you. [speaker001:] Fantastic! Is there anything else I can help you with today? [speaker002:] That's all Thank you [speaker001:] Thank you for your interest and you have a wonderful rest of your day! [speaker001:] Hello! Thank you for reaching out to us today. How can I assist you? [speaker002:] I have a question about my account I wanted to check my order status [speaker001:] Sure. Can I get your name please? [speaker002:] But I can't check my account because I don't have my username yes, my name is Joseph Banter [speaker001:] Thank you, Joseph. Alright let me help you get your username recovered. [speaker002:] great! [speaker001:] Can you provide me your zip code, phone number, and email address please? [speaker002:] my zip is 44235 my phone is 073-0458 email is jbanter384@gmail.com [speaker001:] Thank you, Joseph. Okay your username is jbanter1. [speaker002:] oh ok I thought it was but maybe I didn't put it in right thanks for your help! [speaker001:] Is there anything else I can help you with today? [speaker002:] that's it. i'm going to log in now [speaker001:] Thank you and have a great afternoon! [speaker001:] Hello, how can I help you? [speaker002:] Hi there, I'm having a bit of an irritating issue today. I have a promo code, but when I enter it into the site, it's showing up as invalid [speaker001:] I'm very sorry to hear that. Can I please have your name? [speaker002:] Norman Bouchard [speaker001:] Thanks Mr. Bouchard, and how long ago did you receive this promo code? [speaker002:] I believe I got it 5 days ago [speaker001:] Okay, I'm going to check out system for you. What is your membership level, Mr. Bouchard? [speaker002:] Thank you so much for your assistance. I am a Silver level member [speaker001:] Okay, I will generate a new code for you. [speaker002:] That sounds perfect! [speaker001:] Here is your new code SW93W. Can I help with anything else? [speaker001:] Hello, how can I help you? [speaker002:] I forgot my username and need to check an order [speaker001:] Okay, I can help you retrieve your username In order to verify your identity, I need the following information: Full name, zip code, and email address or phone number [speaker002:] Albert Sanders,38309,as260324@email.com [speaker001:] Okay, I successfully verified your identity Your username is asanders1 [speaker002:] great thank you [speaker001:] Is there anything else I can help you with? [speaker002:] no [speaker001:] Have a great day! [speaker001:] Hi there! I returned a pair of jeabs last month but the charge is still in my credit card. Can you do something about it? Thanks [speaker002:] Sure I can Give me your full name [speaker001:] Chloe Zhang [speaker002:] Still in your credit card or not in your credit card [speaker001:] it is still in my credit card You haven;t reversed the cgarge yet charge [speaker002:] okay Let me see what I can do about it [speaker001:] Thanks [speaker002:] Give me your username, email, order id and account id [speaker001:] Username: czhang17 Order ID: 1281295586 Acc id: TVT123YU [speaker002:] If I may ask What do you want me to do about it? [speaker001:] reverse the charge $89 [speaker002:] I need your email to initiate this [speaker001:] czhang17@email.com [speaker002:] How long have you waited for the return? [speaker001:] 1 month [speaker002:] Done. Credits reversed [speaker001:] Thank you Have a great day! [speaker002:] I wish you same [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I'm trying to make a purchase, but when I add something to my cart, it doesn't update. The cart doesn't update with the item I mean. [speaker001:] I am so sorry to hear that. Have you tried refreshing the page and adding the item again? [speaker002:] I have, several times. [speaker001:] Ok. Can you please try logging out of your account and logging back in? [speaker002:] Sure, just a moment. Okay, that worked. [speaker001:] Great [speaker002:] Thanks so much! [speaker001:] Is there anything else I can help you with today? [speaker002:] Nope that was it. [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hi, Is there anything I can help you with today? [speaker002:] Hello, I recently placed an order and want to check the status, but I lost my phone that I use for the two factor authentication to get into my account. [speaker001:] I can help you with that. First lets get some verifying information. What is your name and account ID please. [speaker002:] This is Albert Sanders, and my account user name is asanders834. [speaker001:] Thanks Albert. Give me a minute while I get you pulled up. [speaker002:] Sure [speaker001:] Ok now that I have you in the system we need to reset your two-factor id. Can I have your email address? You will receive an email from us on how to do that. [speaker002:] Yes, it is asanders834@email.com [speaker001:] Thanks Albert. I will send that out now. [speaker002:] Ok I will pull up my email and see if I get it. [speaker001:] I am also sending you a link about proper security protocol just for your records. [speaker002:] Ok, I got the email and was able to reset the authentication to my new phone. [speaker001:] Thats great to hear. You should be able to log in now and check on your order status. Is there anything else I can help you with? [speaker002:] Ok, I will try to log in now. That was all I needed, thanks for your help. [speaker001:] You are welcome. Reach back out if you are still having trouble. [speaker001:] AcmeBrands, how may I help you? [speaker002:] I bought the wrong color item, or the wrong color item got shipped. [speaker001:] Let me help you with that. Could I have your full name or account id? Are you still there? [speaker002:] Yes it is David Williams [speaker001:] Could I have your username, email address and order id to validate your order? [speaker002:] dw828185 dw828185@email.com 8282433773 [speaker001:] Thank you What is your membership level? [speaker002:] Gold [speaker001:] Could I have your full address to create a shipping label? [speaker002:] yes 4994 Lexington Ave, Newark, MI 55756 [speaker001:] And how would you like to return the item, by mail, in store, or drop off center? [speaker002:] mail [speaker001:] Ok, your return will be processed by mail. You can print out the shipping label and return at any time. Can I help you with anything else? [speaker002:] no that is it, thank you! [speaker001:] Have a good day. [speaker001:] Hi, how may I help you? [speaker002:] Hello. I was going to place an order but I noticed the item I want is more expensive today then it was yesterday. [speaker001:] Okay, I can look into that for you. May I have your name please? [speaker002:] sure, it's Norman Bouchard [speaker001:] May I have your Account ID and Order ID? [speaker002:] yes, my account id is PCW70FVGLT and my order id is 0247721534 [speaker001:] So, unfortunately, our prices will change once in a while, even from day to day. This is due to the algorithms that our system uses to determine price. [speaker002:] well do you have a promo code or something to lower the price? [speaker001:] Yes, I can absolutely get you a promo code. WB6Y4 [speaker002:] awesome, thanks [speaker001:] You're welcome! Anything else today? [speaker002:] No, that's it thanks [speaker001:] Have a great day! [speaker001:] Hello! What can I help you with today? [speaker002:] The website too slow, I can't browse anything. [speaker001:] I'm sorry! I have a few different solutions we can try to help fix it. First, have you tried logging out and signing back into your account? [speaker002:] I tried it right now, it is still slow. [speaker001:] Are other websites running at normal speeds? [speaker002:] No, they are also running a bit slow too. [speaker001:] If other websites are running slow, it sounds like it may be a connection problem with your internet. [speaker002:] Thanks for the info! I will be sure to contact my ISP. [speaker001:] Ok, no problem! You have a great day. [speaker001:] Welcome to customer service unit [speaker002:] Hi, I want to check on an order. I bought a pair of boots for 74$ but my email confirmation gave me a higher price [speaker001:] Sorry [speaker002:] Was I charged 74? [speaker001:] please can I have your full name [speaker002:] Joseph Banter [speaker001:] I need to verify your identity I need your account id and order id [speaker002:] Account ID: QY9WENTOFL Order ID: 9110282482 [speaker001:] Verified. What is your membership level? [speaker002:] silver [speaker001:] What is the amount of the overcharge? [speaker002:] 10$ [speaker001:] The extra charge has been successfully removed. I am very sorry for the inconvenience [speaker002:] thank you! [speaker001:] Would that be all for today? [speaker001:] I received a promo code 5 days ago and im trying to use It now but it being declared invalid [speaker002:] Hi, how can I assist you today? Okay. What's your full name? [speaker001:] Albert Sanders [speaker002:] It looks like an issue with the promo code. I've generated a new one for you, it's 91E5G. Can I help with anything else? [speaker001:] No, that is everything, thank you [speaker002:] Have a great day. [speaker001:] Thanks for contacting AcmeBrands! How can I help you? [speaker002:] Hi, I wsh to check my shopping history but have forgotten my password. Can you help me? [speaker001:] Of course! Can I please have your full name so that I can pull up your account? [speaker002:] Rodriguez Domingo [speaker001:] Thank you very much. While I do that, can you please send me your username for verification? [speaker002:] Username: rodriguezdomingo743 [speaker001:] Got it, thanks! For security, do you have the answer to your security question? [speaker002:] Livingston [speaker001:] I can't recover your old password, but I have generated a new one for you, which you can change to whatever you like. Here it is: tgffeuee3y Can I help you with anything else today? [speaker002:] no, thank you very much for your help. Stay well. [speaker001:] You're welcome, you too! Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] hi i would like to change my address in my account can you help me? [speaker001:] Yes, one moment please [speaker002:] my street number is off by 1 for some reason [speaker001:] Ah, no problem. Can I please have your account id? [speaker002:] username you mean? davidw56 if thats what you meant? [speaker001:] No no, I need either your full name or account ID. I will need your username later though [speaker002:] David Williams [speaker001:] great! What's your current address? [speaker002:] 0344 2nd Avenue, san Lima, TX 49481 [speaker001:] Can I please have your zip? Oh wait, it's there. Nevermind. sorry about that. [speaker002:] 49481 [speaker001:] May I please have the order ID? [speaker002:] i didn't order anything i just wanted to change my address in my account because it was off my one number [speaker001:] Oh, my apologies, I'm going to need either your phone number or PIN number [speaker002:] 838230 [speaker001:] No no I understand, I just need a few things to verify the account [speaker002:] ok finally. simple inquiry turns into a mess [speaker001:] I apologize sir. [speaker002:] no need to apolgize. Thank you. That's all i needed done [speaker001:] Great! Anything else you need today before we disconnect? [speaker002:] nope. have a good day [speaker001:] thank you, you too. [speaker001:] Hello, how may I assist you today? [speaker002:] There seems to be an extra fee added to my order [speaker001:] What's your full name? [speaker002:] David Williams [speaker001:] Can I have your account and order IDs? [speaker002:] Acc# SNIMLZKLEP, Order ID: 8827389283 [speaker001:] I've located your account with us. Can you clarify the extra charge for me, please? Is it a higher than average shipping fee? [speaker002:] It is a processing fee that was not mentioned when ordering this product [speaker001:] What's your membership status? [speaker002:] Guest [speaker001:] Thanks for that information. Let me dig a bit deeper and see if there was a mistake made with that fee. Just a moment please. [speaker002:] Hello? [speaker001:] I apologize for the wait, I am still trying to figure out the answer. Unfortunately the processing fee is being added to customers who have placed orders in the last few weeks, due to the current COVID 19 crisis. I apologize for the inconvenience, but it's out of my hands. [speaker002:] I would like to start a return for this product. This is a fee that should have been stated on the website prior to the purchase. [speaker001:] What is the shipping status of the order? [speaker002:] Still in transit. If you send me the return authorization i will place them back into the mail as soon as i receive them. [speaker001:] Unfortunately, David, you will have to wait until your order arrives before we can begin the refund process. [speaker002:] Is there a possibility of just refunding the fee, rather then do the return? [speaker001:] No, sorry about that. [speaker002:] Will i receive a 100% refund for the amount that was charged to my card? [speaker001:] I cannot speculate about what will happen in the future, I would advise you to call us back as soon as your order arrives. [speaker002:] I will do that, thank you for your time [speaker001:] Thanks David, have a great day! [speaker001:] Hi, how can I help you today? [speaker002:] I was interested in a shirt and I wanted to check if you had an smalls in stock [speaker001:] No problem, one moment please. What is the name of the product? [speaker002:] It is a Guess shirt. The price is $54. [speaker001:] I see, is it showing out of stock in the website? [speaker002:] No. But I'm not sure if small is available [speaker001:] Ok, one moment. If the shirt is listed as empty in the website then it is currently out of stock, if not, then it is available for purchase. [speaker002:] Ok, thanks [speaker001:] No problem, Is there anything else I can help you with today? [speaker002:] No, that was all, thanks. [speaker001:] Great, have a good day! [speaker001:] Hi, how can I help you today? [speaker002:] Hi i seem to have a problem on my payment. Do you accept paypal? [speaker001:] I can help you with that. I will check if we accept paypal now. Are you having a problem paying with your credit card? [speaker002:] yes, i have tried twice but failed. hopefully it would be easier with paypal. [speaker001:] I can help get your credit card working at checkout if you'd like? [speaker002:] yes please [speaker001:] Does it say Invalid when you are checking out? [speaker002:] yes [speaker001:] Ok great, I can help. [speaker002:] thanks [speaker001:] Your welcome. First we will troubleshoot a couple steps. Can you double check your card's experation date and make sure the card is not expired? [speaker002:] 1221 is the experation date [speaker001:] Ok great. Next go ahead and log out and then log back into your account please. [speaker002:] sure [speaker001:] thank you, let me know when you are logged back in [speaker002:] i am back [speaker001:] Ok, can you try entering your credit card information again to see if that helped? [speaker002:] Got it! Thanks for your help. [speaker001:] Great! Is there anything else I can do for you? [speaker002:] no thanks [speaker001:] Ok, Have a great day good bye [speaker001:] hello [speaker002:] Hello, how can I help you? [speaker001:] i checked my account and i have missing credits of $40 [speaker002:] Okay, can I have your full name or your account ID? [speaker001:] David Williams [speaker002:] Where did the credits originate from? [speaker001:] subscription refund [speaker002:] I understand, I'm sorry for the inconvenience. It appears that the credit is missing due to an error on our part. [speaker001:] ok ok thank you [speaker002:] Here is a $40 promo code for the missing credit: ZZ7B4 [speaker001:] thank you [speaker002:] Your welcome, is there anything else you need help with? [speaker001:] that is all [speaker002:] Okay, have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] I was supposed to have received a package yesterday and it never arrived Can you check on the status for me? [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. [speaker002:] It had two shirts and a pair of boots in the ordrer [speaker001:] Can I please have your full name, account ID, and order ID? [speaker002:] Alessandro Phoenix OYCXMGLFGY 8053594358 [speaker001:] Did you receive any email notifications from us? [speaker002:] Two days ago, it said it was arriving yesterday [speaker001:] Ok, let me look into your order and see if anything is wrong. Can I please have your username and email address? [speaker002:] aphoenix690 aphoenix690@email.com [speaker001:] Thank you. What was the expected delivery date before you received the email? [speaker002:] yes [speaker001:] Do you know the current shipping status of your order? [speaker002:] it says that it is en route [speaker001:] I apologize for the inconvenience. It seems that the email we sent you was a mistake. Please disregard the email. Your order will arrive within 7 days. [speaker002:] That long? Can you express it? [speaker001:] Yes, due to the current COVID-19 pandemic, shipping is taking longer than usual. I apologize, but I am unable to change the shipping speed because it's already in transit. [speaker002:] That sucks, thanks anyway [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] nope, thanks [speaker001:] Thank you. Have a great day! [speaker001:] Hi on this Tommy Hilfiger Shirt for $99. What color are the buttons? Black or brown. [speaker002:] Give me a moment to look into that for you! Our in house staff have chosen dark brown as they've been deemed the more stylish choice for the season. [speaker001:] Great, now I'll know how to match. Thanks That's All I needed. [speaker002:] Is there anything else I can do? [speaker001:] Have a nice day [speaker002:] Okay then have a nice day! [speaker001:] Hello, this is ACME. How may I assist you today? [speaker002:] I need to check on the shipping status of my order. I need to change the delivery time to next week [speaker001:] That's no problem. May I have your full name or Account ID to pull up your account. [speaker002:] Joyce Wu [speaker001:] Can I also get your Order ID and Account ID? [speaker002:] Order ID: 7387061261 Account ID: CUPZRNFTSZ [speaker001:] What is the shipping status of your order? [speaker002:] It says delivered But it hasnt arrived no [speaker001:] If it's delivered then I can't change the shipping date. It's possible it will soon arrive today. can refund the shipping fee. [speaker002:] That would be great [speaker001:] Okay, give me one moment. [speaker002:] Thanks Thank you! [speaker001:] Do you need help with anything else? [speaker002:] That is all! [speaker001:] Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi! I had ordered a pair of Guess boots but I received the wrong size [speaker001:] ok, do you want to return them? [speaker002:] Yes please and I was hoping you could help [speaker001:] I can help with that Can I have your full name or Account ID please? [speaker002:] Norman Bouchard [speaker001:] Can I have your email, username and Order ID? [speaker002:] Username: nb665505 nb665505@email.com Order ID: 1469102630 [speaker001:] Do you know your membership level? [speaker002:] Guest [speaker001:] Do you have the receipt? [speaker002:] Yes and it is in its original packaging [speaker001:] ok, great I'm going to give you a shipping label to print out so you can send the item back to us for free. Can I have your address? [speaker002:] 7477 2nd Ave Newark, CA 38846 [speaker001:] Would you like to process the Return using In Store, By Mail or at a Drop Off Center? [speaker002:] Mail please [speaker001:] Ok, it's done. Just send it back to us at your convenience Can I help with anything else today? [speaker002:] Thats all. Thanks [speaker001:] Have a great day [speaker001:] Hello, how can i help you? [speaker002:] Hi. [speaker001:] What can i do for you? [speaker002:] I signed up for a premium subscription shopping service And I would love to pay the subscription fee Because I want to keep the annual subscription active [speaker001:] You want to pay your bill? [speaker002:] Yeah [speaker001:] Okay, Can i get your full name [speaker002:] Joyce Wu [speaker001:] I found your account, Joyce. Now can i get your account id and order id. [speaker002:] Order ID: 8237386829 Account ID: E5RQCG0WGU [speaker001:] I was able to verify your identity. Now how much of the subscripition cost would you like to pay? [speaker002:] I don't know. Can you help me check [speaker001:] Then I will let you pay full ammount is that okay? [speaker002:] How much is the full amount [speaker001:] 99$ [speaker002:] Okay [speaker001:] Now do you have a credit card or should i use the one on file? [speaker002:] Use the one on the file Thanks [speaker001:] I have updated the account for you. You are good for another year. Can i help you with anything else? [speaker002:] That's all [speaker001:] Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi I want to check your account for more information on an order. I cant access my account because I lost the phone I use for two-factor authentication. [speaker001:] Glad to help. May I have your full name please? [speaker002:] Name: Norman Bouchard [speaker001:] thanks Norman. Give me a second. Can I have your email address so that I can email you the reset code? [speaker002:] I dont have one right now [speaker001:] Do you have a PIN number? [speaker002:] Pin Number: 941216 [speaker001:] thanks Norman. Your email address on file is NormanB@email.com. I will send the reset code to your email address. [speaker002:] great thank you [speaker001:] I will send you a link about security best practices. You may follow them in the future. Here is the link. Is there anything else that I can help you with? Hello, are you there? [speaker002:] no but thank you [speaker001:] Have a nice day! [speaker001:] Hello. How can I help you? [speaker002:] need info on the membership levels want to buy stuff huh don understand [speaker001:] We have three membership levels. Bronze, Silver, and Gold. [speaker002:] oh that makes sense [speaker001:] Membership is different than subscriptions. [speaker002:] what are the differences? [speaker001:] It is earned based on purchase over time. [speaker002:] the more I purchase the higher my level? [speaker001:] Bronze at $500, Silver at $1000, and Gold at $2000. [speaker002:] what advantage does gold have thinking aout buying alot [speaker001:] There is an annual party for members with airfare and an open bar. [speaker002:] wow ok [speaker001:] Gold members get unlimited refunds and transaction dispute priority. All memberships last exactly one year. [speaker002:] thanks for the info you have been very informative [speaker001:] IS there anything else I can answer for you? [speaker002:] no thanks [speaker001:] Have a great day. Hope to see you as a member! [speaker001:] Hi, My name is David Williams [speaker002:] Hello, what can I do for you today? [speaker001:] I want to learn difference about Memmber Level [speaker002:] Okay what about them would you like to know? [speaker001:] I am Silver if I would be Gold what will be change for me? [speaker002:] Well the additional advantages you'd get from going to gold would be unlimited refunds and benefit of the doubt in all transactions, on top of all your other current benifits. [speaker001:] Do you give me information membership fee [speaker002:] There aren't "fees" but you're upgraded based on how much you spend per year. Silver is $1000 to $1999, gold is $2000 and up [speaker001:] Ok, thank you very much have a nice day [speaker002:] Is that all I can do for you today? [speaker001:] I understand well Thank you again [speaker002:] Have a nice day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] For some reason my credit card keeps getting rejected on the site [speaker001:] I'm sorry to hear that. Let's see if we can try to get that fixed. [speaker002:] thanks [speaker001:] Before moving to any other steps could you try re-entering the information to make sure there weren't any typos. Any luck with that? [speaker002:] no it didnt seem to work [speaker001:] Hmm alright. Next let's try logging in and out o your account. Don't worry about what's in the cart it will still be there. After that try entering the info again. [speaker002:] yes that seems to have worke worked* thanks [speaker001:] Awesome. It was likely some data left in the session interfering with your entry. I'm glad we were able to fix it! Was there anything else I could help with today? [speaker002:] thats all thanks [speaker001:] Have a great day and thank you for shopping with us. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi...I just bought a pair of calvin klein jeans because I thought the shipping would be free but it seems that a fee has been added and I would like to know why if possible [speaker001:] I'm so sorry for the inconvenience! I'll be glad to help you with that. May I get your full name, please? [speaker002:] Sanya Afzal [speaker001:] To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] account id is FTPNWLBSZV and the order id is 7935838076 [speaker001:] Thank you, Sanya. Let me check the system for you to see what the nature is of this fee that you noticed. I do apologize, it does look like an extra fee was assessed. May I ask for your membership level, please? [speaker002:] it is gold [speaker001:] Thank you, Sanya. Good news! As a Gold member, I'm able to refund the fee for you. Would you please let me know the amount that was charged in error? [speaker002:] i can't seem to find the amount....I misplace the paper I wrote it on...can you look it up for me? So sorry about that [speaker001:] What is the shipping status on your order? It may be "Order Received", "In Transit", "Out For Delivery", or "Delivered". [speaker002:] it says in transit [speaker001:] Thank you! I have updated your order to have the erroneous shipping fee waived. Is there anything more I may help you with today? [speaker002:] Thank you so much! [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Thank you for contacting Acme Brands. How can I help you today? [speaker002:] Hi, can you help with questions about the individual products? [speaker001:] Yes, I can but could I first have your name? [speaker002:] sure, my name is Sanya Afzal [speaker001:] What would you like to know about our products Sanya? [speaker002:] I really like those Tommy Hilfiger boots on your website, but I want to know if they're waterproof [speaker001:] Yeah, those boots are great. Give me a moment to find that information for you. We have a variety of boots for the different season. Most of our boots are waterproof. The best way to know is by checking the guarantee that comes with your purchase. [speaker002:] Ah, I see I guess I'll check with the manufacturer then. Thanks for your help, that was all I needed [speaker001:] You're welcome. Is there anything else that I can help you with today? [speaker002:] No, thanks [speaker001:] Alright, enjoy the rest of your day. [speaker001:] Hello! How can I help you today? [speaker002:] Hi. I wanted to find out when my premium subscription payment is due. I don't want it to expire. [speaker001:] Sure I can help you with that! Can I start with your full name and account ID please [speaker002:] Albert Sanders FJWISSJQTZ [speaker001:] Thank you Albert! Can I also have your order ID please [speaker002:] 9139293046 [speaker001:] Alright I was able to verify your account. Now you'd like to know when your subscription is due, correct? [speaker002:] yes [speaker001:] It was actually due yesterday. You owe $49 [speaker002:] Oh no. I'd like to pay that now. [speaker001:] I just sent you a link where you can pay [speaker002:] Great. Thank you. [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that's it. [speaker001:] I hope you have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi I have a question about an order I have [speaker001:] Sure, I can help with that. What is your full name? [speaker002:] Crystal Minh I just got an email notiifcation that an item was out for delivery but I didn't realize I had to pay a shipping fee. Can I switch it to next week delivery so I don't have to pay the fee? [speaker001:] I can look into this for you. I need your account ID and order ID, please. [speaker002:] 5DN9UCF4HZ 1589679571 [speaker001:] Crystal, what is your membership level? [speaker002:] guest [speaker001:] Unfortunately, since the item is already out for delivery, there is nothing else I can do. It looks like it will be delivered today. I'm very sorry for the inconvenience. [speaker002:] oh no, is there anything you can do? maybe a credit on a future product? or maybe a discount code [speaker001:] If you were a member, I could credit your account. Unfortunately, with a guest account there is nothing else I can do. [speaker002:] oh I see [speaker001:] I know that's frustrating. I'm sorry I can't help you further. [speaker002:] that's unfortunate [speaker001:] Anything else I can help you with? [speaker002:] no [speaker001:] Okay, have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] The website is slow. What is the issue? [speaker001:] I am sorry to hear that. I would happy to get this fixed. Is it the website in general or are you having more specific issues? [speaker002:] website in general [speaker001:] Lets try a few things. Can you please check another website to make sure it is not a connection issue? [speaker002:] it did not work [speaker001:] Can you please close all tabs in the browser and make sure background programs are closed too? [speaker002:] that helped. [speaker001:] Great, is there anything else I may help with today? [speaker002:] no [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello. Thank you for contacting Acme. May I have your name please? [speaker002:] Hi I'm David Williams [speaker001:] Hello David, How can I help you today? [speaker002:] Ok, so how complicated is it to cancel a subscription? [speaker001:] I will be happy to look into that for you. [speaker002:] OK. I should explain. I don't have one yet, but I'm thinking of getting one. But on other sites I've gotten screwed because I couldn't canel the subscription when I wanted to [speaker001:] Ok so just to be clear, you don't have one yet but you are wondering if you did have one, how hard would it be to cancel? [speaker002:] Yes! exactly! [speaker001:] I certainly understand that, it is frustrating when you can't cancel a subscription hassle-free. With our company, you can easily cancel your subscription. Just contact us and we will be happy to do it. You are not in any contract. [speaker002:] So, I could get a subscription, use it to buy gifts for a bunch of birthdays coming up in my family, and then cancel it in say, 3 months? [speaker001:] Yes, cancel any time. [speaker002:] Can I do it through chat like this, or do I have to call? [speaker001:] Whichever you prefer! [speaker002:] That sounds good! Thanks for your help! [speaker001:] Is there anything else that I can help you with? [speaker002:] I don't think so well, personally would you recommend getting a subscription? [speaker001:] Yes! It is a great thing to have. [speaker002:] OK! Thanks! Have a great day. [speaker001:] You too! [speaker001:] Hi! How can I help you? [speaker002:] I was wondering what the status of my premium shopping service subscription is Do I owe anything? [speaker001:] No problem, one moment please I will find this out for you! [speaker002:] OK thanks! [speaker001:] May I please have your full name, account ID, and order ID if applicable please. [speaker002:] Name: Rodriguez Domingo, Account ID: PBVCMKGJY1, Order ID: 4491632363 [speaker001:] Thanks! Alrighty, here is the status of your subscription: It is currently active, the due amount is $54 and it is due in 3 days [speaker002:] OK I will pay that today then [speaker001:] Great! For future reference I'm going to send you a link so you can login and see for yourself whenever you need. [speaker002:] OK that sounds great! [speaker001:] Great, I sent that over and you do have your username correct? [speaker002:] Actually I don't [speaker001:] Oh, well we're going to need to recover that then, it will only be a minute or two and then we will wrap up. [speaker002:] ok sounds good [speaker001:] I have recovered it, your username is rdomingo1. [speaker002:] OK awesome thanks! [speaker001:] is there anything else you need help with today? [speaker002:] No that was it. You've been great, thanks [speaker001:] Thanks! Don't hestitate to contact acmecorp again and have a good day! [speaker001:] Hello. How may I help you today? [speaker002:] Hi. I want to check the status of my order, but I'm having trouble logging in. [speaker001:] Sure. Did you forgot you log in information? [speaker002:] Yes. My username [speaker001:] I see. Lets get you back on the site. May I have your name please? [speaker002:] Norman Bouchard [speaker001:] Thank you. Can I have your zip code and email address please? [speaker002:] 65147 normanbouchard862@email.com [speaker001:] Thank you so much for verification. Let me get your username pulled up. Your log in username is nbouchard1 Is there anything else I can help you with? [speaker002:] Nope. That is all I needed. Thanks. [speaker001:] Great. Have a nice day. [speaker001:] Hello, how can I help you? [speaker002:] I would like to know more about a product [speaker001:] I can help with that, what product is it? [speaker002:] Product: shirt Brand: Tommy Hilfiger I would like to know how wide is the collar [speaker001:] Hello, our shirts are designed for comfort, so the collars are not tight. The standard size is 15 inches, while the small size is 14 inches and the larger size is 16 inches. [speaker002:] Okay thank you for that information [speaker001:] Is there anything else I can help you with? [speaker002:] that is everything [speaker001:] Have a great day! [speaker001:] Hello, how can i help you today [speaker002:] I'm trying to access my account to see my shopping history, but I forgot my password. [speaker001:] Okay, could i get your full account id and Username please [speaker002:] My Account ID is 00797979, and my username is APhoenix3 [speaker001:] Okay, i cannot give you your old password but we can generate a new one. I just need your pin number or for you to answer your security question which is what is your mothers maiden name [speaker002:] Ok. My Pin is 920679 [speaker001:] Okay, here is your temp password de30ufyog you can log into your account and change your password if you wish [speaker002:] Great, thank you so much!! [speaker001:] No problem, can i help you with anything else [speaker002:] Nope, that was it! [speaker001:] Okay have a nice day [speaker001:] Hi, how can I help you? [speaker002:] Hi [speaker001:] Hello [speaker002:] I want to buy something but cart is not updating [speaker001:] Ok, I can help you with that [speaker002:] Thanks [speaker001:] So the website isn't working correctly? [speaker002:] Won't update cart [speaker001:] Ok, one moment please Ok, I will help you troubleshoot a few things [speaker002:] Ok [speaker001:] First can you check if the item is out of stock? It says so on the bottom left of the product page [speaker002:] Ok Done [speaker001:] Ok, it's not out of stock, correct? [speaker002:] Yes [speaker001:] Great. Can you refresh the page and add the item again? [speaker002:] Refreshed [speaker001:] Ok, did it work? [speaker002:] It worked Can add to cart [speaker001:] Ok great! Can I help you with anything else today? [speaker002:] No [speaker001:] Your problem is solved, correct? [speaker002:] Yes [speaker001:] Ok, have a great day [speaker001:] hi & welcome! how can I help you? [speaker002:] Hello! I got onw Michael Kors jeans, but I think the shipping cost is too hilgh. [speaker001:] is this an order in progress? [speaker002:] Yes, it's in transit. [speaker001:] let me take a look. what is your name? [speaker002:] please Norman Bouchard [speaker001:] thanks. I also need your username & email & Order ID please. sir? [speaker002:] Username is nbouchard902, email is nbouchard902@email.com, and my id is 10NHMWIF8X [speaker001:] thanks. are you sure? our order IDs are numbers only would you please check again? [speaker002:] yes, it's 7045470972 I don't think those zeroes are letter O [speaker001:] it's fine, the second order ID has verified [speaker002:] ok [speaker001:] and you say your shipping status is "in transit" is that right? [speaker002:] that's correct [speaker001:] fine, then I will waive the fee for you [speaker002:] That's wonderful. Thank you. [speaker001:] glad I could help is there any thing else? [speaker002:] Thanks agian, and have a nice day. [speaker001:] you too [speaker001:] Hey, Can you tell me what all the different membership levels are? I'm thinking about buying stuff. [speaker002:] Hello how can I help you? Yes, I'd be glad to. We offer three different levels of membership. Bronze, Gold and Silver. [speaker001:] Which one is the best and how do I get it [speaker002:] Gold is the best. [speaker001:] what are the benefits of gold status [speaker002:] Gold offers unlimited refunds and will always been given the benefit of the doubt on purchases. [speaker001:] That sounds wonderful. Thanks for the info [speaker002:] You're welcome. Do you have more questions? [speaker001:] Hello, how may I help you? [speaker002:] Hi! I was trying to access my account but I cannot log in because I have forgotten my password. You think you can help me access my account? [speaker001:] Yes, I can do that. Could I get your name, please? [speaker002:] Joseph Banter [speaker001:] Thanks, Joseph. Do you know your username? [speaker002:] josephbanter175 [speaker001:] Okay, we can generate a new password for you. We need either your PIN number or secret question answer. [speaker002:] 716377 [speaker001:] Your new password is 43q0lomlu0e Is there anything else I can do for you? [speaker002:] Thank you Thats all. Thanks for your help [speaker001:] Have a good day! [speaker001:] Hello. How may I be of assistance for you? [speaker002:] Hi. I'm interested in a product but I had a question about it before I bought it [speaker001:] Sure. Ill see if I can find an answer for you. [speaker002:] The 69 dollar guess shirt. What material is that made out of? [speaker001:] One moment while I pull this up. Our shirts are 100% natural fibers. This shirt is 90% cotton and 10% linen. [speaker002:] ok great, thank you! [speaker001:] Anything else I can help you with? [speaker002:] nope that's it thanks [speaker001:] Great. Have a nice day. [speaker001:] Is there a larger size of these jeans available? this is so slow hurry up please [speaker002:] Hello, our jeans come in a variety of sizes. However, if the item is listed as empty online, then we are out of stock. I suggest checking back at the beginning of the month, when we restock. [speaker001:] It doesn't tell me if its out of stock Why don't you check [speaker002:] If you can not find the size you desire online, then we do not carry the size you are looking for. If we did, it would be listed online. [speaker001:] OK goodbye [speaker002:] Have a great day. [speaker001:] Thank you for contacting AcmeBrands. How can I help you today? [speaker002:] I'd like to check the status of my refund. I sent back a jacket that didn't fit [speaker001:] Alright. Could I have your name or account ID? [speaker002:] Albert Sanders [speaker001:] I've pulled up your account, Albert. Can you verify your username, email address and the order ID for the return please? [speaker002:] yes of course as115457, as115457@email.com, 9018731734 [speaker001:] Thank you. Your refund that initiated online has a status is complete. You should soon see the refund appear on your method of payment used when ordering. [speaker002:] oh cool! I just wanted to double check. [speaker001:] Sure, no problem. Is there anything else that I can help you with today? [speaker002:] no that is all. thanks [speaker001:] You're welcome. I hope you enjoy the rest of your day! [speaker001:] Hi I have a question for you [speaker002:] Hello! Thank you for contacting us today. How can I help you? [speaker001:] I might need to cancel my subscription I still need to want to use your site And buy things but i have a lot of bills and you know, with the virus, money is tight how can I cancel my subscription? [speaker002:] Were you hoping to get an extension possibly on your subscription payment? [speaker001:] no, i don't need that I just want to know how to cancel can you tell me how? [speaker002:] Can I get your name to pull the account up? [speaker001:] Chloe Zhang [speaker002:] Thank you, Chloe. Let me look into that for you. Okay. So you are able to cancel the subscription at any time. You will not be charged for future months. For this month, though, you do have to pay the full monthly billing amount. You will have the subscription for the remainder of the month. [speaker001:] Okay So how do I cancel? If I want to? do I log in and cancel somewhere on the site? [speaker002:] You would just need to access your account and there should be a big red button that says cancel subscription. [speaker001:] oh okay that seems clear enough [speaker002:] Can I help you with anything else today? [speaker001:] thank you for answering my question no, that's it [speaker002:] Thank you and have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] Hi I need to get a refund [speaker001:] I can definitely help you with that. Can I have your name and some more details please? [speaker002:] Sure. Joseph Banter [speaker001:] Thank you Joseph and what re you needed a refund for? [speaker002:] So I got these boots. But I don't like them when I say them live. I would like a refund or an exchange. [speaker001:] I understand now. Can I have your username, email, and order number please? [speaker002:] jbanter3 jabanter3@email.com 2514635760 [speaker001:] Thanks you. We do have refund options to choose from. Do you have a preference? [speaker002:] Well, what are the options [speaker001:] We have gift cards, add value, paper check, or back to your credit card. [speaker002:] back to credit card is good [speaker001:] Ok one moment please. [speaker002:] ok [speaker001:] Do you know your membership level? [speaker002:] Guest [speaker001:] And when was the purchase date? [speaker002:] 2019-07-21 [speaker001:] Returns are only possible if the order was made within 30 days. [speaker002:] OK. How about an exchange then [speaker001:] Unfortunately since it is past the 30 days we cant go that route either. [speaker002:] Can you get me an exception? [speaker001:] I am unable to do that. Im sorry. [speaker002:] so what are my options [speaker001:] You can keep them. [speaker002:] But they are in their original packaging [speaker001:] Since it is past the return date we can no longer accept them. [speaker001:] Hello, how can I help you today? [speaker002:] I ordered the wrong item on accident and would like to change my shipping order [speaker001:] Glad to help. May I have your full name please? [speaker002:] Sanya Afzal [speaker001:] thanks Sanya. [speaker002:] welcome [speaker001:] How many items did you order? [speaker002:] two [speaker001:] and do you want to cancel just one item and get refund? [speaker002:] would like to change the shipping order [speaker001:] How do you like to change the shipping order? [speaker002:] I guess a refund since I order the wrong item on accident [speaker001:] Got it. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] Account ID: RIWHDYYOW7 Order ID: 3518719701 [speaker001:] Perfect. What is the shipping status? [speaker002:] Shipping Status: Delivered [speaker001:] Okay, then what is your membership level? [speaker002:] Guest [speaker001:] Since you are a guest member and the item has been delivered, you have to wait until the item arrives. and call back to customer support to start the return process. [speaker002:] okay, thank you for the information [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] That is everything [speaker001:] Have a nice day! [speaker001:] Hi. How may I assist you today? [speaker002:] Hi. I need to manage my shipping details. Can you help me with that? [speaker001:] Sure. Let me get your name please? [speaker002:] Joyce Wu [speaker001:] Thanks Joyce. What did you need to change in your shipping information? [speaker002:] I misspelled my street address. It should be "BUSHwick" [speaker001:] I see. I can sorrect that for you. Can you give me your full address? [speaker002:] 0290 Bushwick Dr Baltimore, CA 80597 [speaker001:] And what do we currently have for the street name? [speaker002:] Brushwick [speaker001:] For identity verification can I get your user name and phone number? [speaker002:] Username: joycewu4 722-1436 [speaker001:] Your address has been updated. Was there anything else you needed today? [speaker002:] No, that was all. [speaker001:] Then please enjoy the rest of your day. [speaker001:] Thank you for shopping with AcmeCorp! How may I help you today? [speaker002:] Hello. I'm interested in some info about the $89 Michael Kors jacket. [speaker001:] Sure, what would you like to know about it? [speaker002:] Well I want to buy it, but I drink a lot of wine and am afraid of staining it. How would I get it out? [speaker001:] There are a number of steps, but they are simple. First, you need to get a cotton cloth wet and gently dab it on the stain. Next, put a little salt on the stain and let it sit for at least five minutes so it can absorb the extra water. After that, you need to boil some water and pour it on the stain to flush it out, then you can wash the jacket on the hottest water setting of your washer. That will completely get rid of any remaining marks. Then dry it on low-heat in your dryer or [speaker002:] Oh salt, how interesting! That sounds easy. [speaker001:] It is! It's a lot of steps, but each one is pretty quick. Is there anything else you need? [speaker002:] Nope. Just want to make sure I can drink my wine.;-] Have a great day! [speaker001:] You too! [speaker001:] Hi there, welcome to AcmeBrands support. How can I help you? [speaker002:] I want to know when the local store opens because am thinking of buying stuffs. [speaker001:] Yeah, sure, I'd be happy to help you with that. Can I get your first name please? [speaker002:] Alessandro [speaker001:] Thanks Alessandro. Let me find that out for you. So our local branches hours can vary, but most are open between 8 AM 11 PM. If you happen to need to shop when your local store is closed, you can always use out website at www.acmebrands.com. It is available 247 and you can make purchases, proces process refunds, and find answers to most common questions. [speaker002:] Okay [speaker001:] Did that answer your question sufficiently? [speaker002:] Yes [speaker001:] Great! Is there anything else I can help you out with today? [speaker002:] No [speaker001:] Alright then, we thank you for your business and hope you have a great day! [speaker001:] Hello, how can i help you today [speaker002:] Hello, I am having trouble with using a promo code. It is coming up as invalid [speaker001:] Lets fix that, could i get your full name or account ID please [speaker002:] Joseph Banter [speaker001:] okay, what is your membership level [speaker002:] silver [speaker001:] K6XWD Here is your new promo code Is there anything else i can do for you? [speaker002:] That is all, thank you [speaker001:] Okay, have a great day [speaker001:] Hi! Thanks for contacting Acme customer support. How may I help you today? [speaker002:] Yes i would like to pay my subscription fee to keep it active please [speaker001:] I'd love to help you do that. Can I start by getting your full name? [speaker002:] Rodriguez Domingo [speaker001:] May I also have your Account ID and your Order ID so that I can access your account details? [speaker002:] SURE, my account id is RUE4GGWKGG and my order id is 3782228627 [speaker001:] Thanks, Mr. Domingo. Just a moment. [speaker002:] okay [speaker001:] I see that your subscription has expired. It required a payment of $20 to reactivate it. [speaker002:] okay, i would like to pay that today i would like you to use the card i have a file [speaker001:] Of course, just a moment while I set up that payment. In the meantime, If you'd like to see your account, you can access it at this link and using your username which is rdomingo1. [speaker002:] okay, great! i will remember that for next time. Thanks [speaker001:] Your payment has been posted to the account and your subscription is now active. Is there anything else that I can help you with today? [speaker002:] no, that will be all. thanks for all your help, [speaker001:] Thanks for shopping with Acme and please don't hesitate to contact us with any concerns you may have in the future. [speaker001:] Hi How may I help you today? [speaker002:] When I am trying to search on the site it keeps giving me items that don't match what I was looking for [speaker001:] Hmm. Lets see if I can help sort this out One moment please. may I have your name? [speaker002:] Alessandro Phoenix [speaker001:] Lets tray a few things. Can I have you log out then back in to the site and try? Did that work? [speaker002:] Sure I will give it a try I just did a search and it seems to be the same [speaker001:] Can you try clearing the cookies on the web browser? [speaker002:] I will give that a try Excellent that seems to be working [speaker001:] Oh great. Is there anything else i can help you with today? [speaker002:] thanks so much, now I can get back to shopping that was all [speaker001:] Have a great day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi [speaker001:] Hi [speaker002:] I was hoping to buy these Guess Boots i have been meaning to, but they seem to be out of stock [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Joseph Banter [speaker001:] Thank you I will write a report to the purchasing team to let them know that the item is out of stock so that they can make sure to have enough in stock. [speaker002:] And would it be possible to have it delivered as soon as it is back in stock? [speaker001:] I can also back order the boots for you. So that they can be delivered as soon as it is back in stock. [speaker002:] That would be appreciated. Thanks [speaker001:] Do you want me to use the credit card on file? [speaker002:] Yes please [speaker001:] Your boots have been back ordered. Can I help you with anything else? [speaker002:] Thats all. Thanks [speaker001:] Have a good day. [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I am thinking of buying a Michael Kors jacket. Is it easy to get a stain out of it? [speaker001:] There are a lot of steps, but each one is very quick when it comes to what you need to do. Would you like to know how to do it? [speaker002:] yes [speaker001:] First, get a cotton cloth wet and gently dab the stain. Then put some salt on the stain and let it sit for at least five minutes so it can absorb the extra water. Then you'll need to pour boiled water on the stained area to flush it out. [speaker002:] thanks [speaker001:] Next, wash the jacket on the hottest water setting to get rid of any remaining marks. Dry either on a line or on low-heat in your dryer. That's it! Is there anything else you need? [speaker002:] no [speaker001:] Okay. Have a great day! [speaker001:] Hello! What's your name, and how may I help you today? [speaker002:] I was looking at some boots yesterday and price was a lot lower than today. Why? [speaker001:] Let me check that for you. May I verify your identity to find this out? I would just need your full name, Order ID and Account ID. [speaker002:] Albert Sanders, 2130923640, RW3MX2CTEW [speaker001:] Our prices often change according to our algorithm, and there is nothing we can do to change that according to our policy. It could be the algorithm decided to change it due to time, season, etc. [speaker002:] Well I'm not happy paying more today than I would have yesterday [speaker001:] I understand entirely. Here, for the unexpected change let me offer you a discount code. HZY2A [speaker002:] I would much rather have a refund of the price difference. It's only fair [speaker001:] I see, how much was the price difference between today and yesterday? [speaker002:] $9 [speaker001:] I have changed your order to meet the price-difference. [speaker002:] Thank you. So my credit card only shows $85 charge now? [speaker001:] It should be updated to do so, yes. [speaker002:] I appreciate it. Thanks for being so nice [speaker001:] No problem, thank you. Anything else I can help you with today? [speaker002:] That's all thanks. [speaker001:] Have a great day!\ [speaker001:] how can i help you today? [speaker002:] i want to change my address since it seems to be broken [speaker001:] if i understand correctly, you are having an issue changing your adress on your account due to an issue with the website? [speaker002:] something like that i just want to change the address since the number seems to be wrong i don't want my jacket delivered to the wrong place last time my neighbors got my stuff and it was embarassing to go ask them for it [speaker001:] oh i see, so you wish to change the shipping adress on an order you placed? [speaker002:] yea, sure i want to change the address in my account [speaker001:] ok i can help you with that, may i get your full name please? in order to pull up your account, so we can get your address changed [speaker002:] yes Joyce Wu [speaker001:] Thank you in order to change your adress, i first need you to confirm for me your current adress [speaker002:] yea, you'll see that the address is 9911 Lincoln Ave but it should be 9912 Lincoln Ave Jacksonville, CA 67886 [speaker001:] i will need some information to verify your identity in order to process the adress change i need any three of the following: zip code, telephone number, pin code, username, password, email adress, or last order ID # [speaker002:] my password is xWUorYpO order id is 3820219450 Username: jwu32889 [speaker001:] thank you and to confirm, you wish the new adress to be 9912 Lincoln Ave, Jacksonville, CA 67886 [speaker002:] yes! that's where i live:] [speaker001:] Ok! I have changed the adress on your account, is there anything else I can help you with today? [speaker002:] that's it! [speaker001:] thank you and have a nice day [speaker001:] Hello, and thanks for contacting us! How can I help you today? [speaker002:] Hello, I would like to check out the status of my refund [speaker001:] Sure! What is your full name, please, so that I can pull up your account? [speaker002:] David Williams [speaker001:] Thank you, David. While I pull that up, can you please provide me with your username and email address, as well as your order ID, so that I can validate your purchase? [speaker002:] dw545355, dw545355@email.com, 0 0777692906 [speaker001:] Got it, thanks! Your refund that you initiated online is currently in progress. You should see it credited to your account within a few business days. [speaker002:] Ok great. Thank you [speaker001:] You're welcome! Can I help you with anything else? [speaker002:] That is it [speaker001:] Okay, have a good day! [speaker001:] Hi, how can I help you? [speaker002:] I wanna check the status of my account cause my subscription was removed from my account I need help hello? [speaker001:] Hi, sorry I can do that for you. Can I please get your full name or account ID? [speaker002:] Rodriguez Domingo I dont have an ID handy [speaker001:] That's fine. How did you find out about your subscription removal? [speaker002:] from spouse [speaker001:] I'll check the system to see how this happened. [speaker002:] okay [speaker001:] Good news, our system says your subscription is still active! [speaker002:] cool thanks [speaker001:] Can you see the subscription on your account now? [speaker002:] yes thats all I need bye [speaker001:] Great, thank you! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Can you tell me the status of my subscription? [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Rodriguez Domingo [speaker001:] To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] Account ID: QOYOVRXDRE Order ID: 3363719166 [speaker001:] Thank you, Rodriguez! It looks like your subscription is Active; however there's $49 due on your account that was payable yesterday. Would you like to make a payment at this time? I have also sent you a link so you may access your subscription details in the future. Your username to login to your subscription area is rdomingo1. [speaker002:] yes please I appreciate that [speaker001:] All set! I've charged $49 to the credit card on file with your account. Is there anything more I may help you with today? [speaker002:] Great. you've helped all you can. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you today? [speaker002:] I wanted to know what was happening with my refund. [speaker001:] Okay, let me check on that. Could I get your name or account ID? [speaker002:] Chloe Zhang [speaker001:] So you've already initiated a refund and want to check on its status right? [speaker002:] Yes. I'm wanting to order something else and want to make sure my refund is on there. [speaker001:] I'll just need your username, email address and order ID please. [speaker002:] chloezhang415 Chloezhang415@email.com Order ID: 3771997660 [speaker001:] Thank you. [speaker002:] My refund should be $100. I want to make sure I have that before ordering this jacket for $59. [speaker001:] I'm glad to tell you that your refund is complete and will be payed online. [speaker002:] Oh, great, thank you so much for all your help. [speaker001:] That was the method that you used to initiate the refund, are you okay with that method? [speaker002:] Yes! [speaker001:] Great, can I help with anything else? [speaker002:] That was it. Thanks so much. [speaker001:] Have a wonderful day! [speaker001:] Hello How can I help you today? [speaker002:] Hi, im calling to let you know that the promo code i used is being declared as invalid. I received the code 8 days ago [speaker001:] Okay give me amoment [speaker002:] okay [speaker001:] Can I plase get your full name andor acoount ID? [speaker002:] Name: David Williams and OrderID: 4590162722. I do not have my account id number right now [speaker001:] Tpiclly a code is good for 7 days. I will check system to see if can give you a new one. What is your staus level? Membership level it is also called. [speaker002:] Member level is guest [speaker001:] I am sorry I am unable to reissue a code at his time. It had to be used in 7 days. Is there anything wlse I can do for you today. [speaker002:] no there is nothing else, but thank you for your help [speaker001:] Thank you and have good day. [speaker001:] hello, how can i help you [speaker002:] I'm trying to use your website, but it running so slow that it's not even usable. [speaker001:] I will be happy to help you with this. [speaker002:] Thank you! [speaker001:] Okay first i will notify the internal team about this. Now try to log out and back in and try to use it again [speaker002:] I'll try that. No, it didn't help. [speaker001:] Okay now try visiting another site if that one seems slows then it may be an issue with your internet network. [speaker002:] Yes, other websites are working fine. [speaker001:] Now try to close all the other website tabs you have running. Sometimes this can cause a slow down. [speaker002:] I'll try that. That seems to have worked. The website seems to be working now. [speaker001:] Great, do you need any further help [speaker002:] No, that was all!! [speaker001:] have a great day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] hi, i am trying to find out the price of overnight shipping please i am going on a trip and i need some stuff ASAP [speaker001:] Let me help you with that. [speaker002:] ok great [speaker001:] Overnight shipping is only within the USA [speaker002:] ok thats fine im in CA [speaker001:] For 5 pounds or less it is 39.99 For 10 pounds or less it is 54.99 [speaker002:] ok great [speaker001:] And anything else it is 69.99 [speaker002:] sounds good thank you [speaker001:] Can I help you with anything else? [speaker002:] nope thats it thank you [speaker001:] Have a good day. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I think i have some missing credit worth $40 on my account [speaker001:] I would happy to look into this for you. [speaker002:] ok [speaker001:] May I have your full name or account id please? [speaker002:] Norman Bouchard [speaker001:] I do apologize, where did the 40 of credit originate from? [speaker002:] from a promotional package i bought [speaker001:] Let me check our system please. [speaker002:] ok [speaker001:] The credit is showing on my side so can you please log out and log back into your account to see if your able to see it properly? [speaker002:] Okay, i logged in and black and no longer see the credit on there anymore back [speaker001:] You are not able to see the credit. I can assure you on my side it is here. [speaker002:] OK let me do it one more time, oh ok i can see it now [speaker001:] Great, is there anything else I may help you with today? [speaker002:] That is everything [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Thank you for contacting AcmeBrands, how can I help today? [speaker002:] yes i'm trying to see why why my search bar isn't pulling up anything [speaker001:] Are you getting a "No results found" message? [speaker002:] yes [speaker001:] Can you try to log out and log back into your account and see if that helps? [speaker002:] ok, one moment no, its still not working [speaker001:] OK, next I would try to clear your cookies. [speaker002:] i did that it still saying the same thing I'm about to try to log out and back in again [speaker001:] I will write a report to notify the Website Team know of the issue so they can look into correcting the issue. [speaker002:] Yay that worked this time. Thank you so much! [speaker001:] Great, is there anything else I can help with? [speaker002:] no that will do it [speaker001:] Thanks have a great day! [speaker001:] hello, how can i help you today [speaker002:] Hi, I am wanting to get premium membership. How do I get that? [speaker001:] Premium membership is obtained by making purchases over a period of time. 500 or more purchases gets you bronze. 1000 or more is silver. And 2000 or more is gold. The purchases have to be made within the period of a year [speaker002:] is that purchase price or individual purchases [speaker001:] individual purchases, you cannot purchase the membership itself [speaker002:] I have to spend $500 on purchases to get the bronze not purchase 500 individual items. correct? just clarifying [speaker001:] Yes 500 dollars of purchases sorry for not being clear [speaker002:] It's okay just wanted to check. I was overwhelmed at the thought of having to purchase so many items. lol [speaker001:] Yeah my mistake, is there anything else i can help you with [speaker002:] That's my only questions for today. [speaker001:] Okay, have a good day [speaker001:] HI, how can I help you today? [speaker002:] Hi. My name is Allesandro Phoenix. My account ID is H1DAWT9WTQ. [speaker001:] Great, what's your issue, Allesandro? [speaker002:] I just want to make sure that the items to be delivered to me are a tommy HIlfiger shirt and guess jeans. The email I received said otherwise. [speaker001:] Okay, I can look into that for you. [speaker002:] The Order ID is 7212643334. [speaker001:] Just let me pull up your account. What is the shipping status? [speaker002:] Order Received [speaker001:] Thanks. I can offer you a full refund for that! [speaker002:] ok great [speaker001:] and I'll remove the item from your order. [speaker002:] thank you [speaker001:] Do you have the cost of the item? [speaker002:] $59 and $49 jeans and shirt [speaker001:] Perfect. Is there anything else that I can help you with today? [speaker002:] no [speaker001:] Have a great day! [speaker001:] Hello and thank you for contacting AcmeBrands! How can I help you? [speaker002:] I was charged twice for yer subscription my [speaker001:] I apologize. I'll try to get that corrected for you. Could I have your name and account ID please? [speaker002:] Rodriguez Domingo K8U4TJEWT9 [speaker001:] Thank you. I've pulled up your account. Can you verify your order ID? [speaker002:] 6926763012 [speaker001:] Are you one of our gold, silver or bronze members? [speaker002:] silver [speaker001:] And how much were you overcharged? [speaker002:] I was charged how much a premium subscription cost [speaker001:] Do you have total bill amount? [speaker002:] No I only have the bill amount for my order I purchased [speaker001:] No worries. I'll go ahead and refund you the amount for one subscription since you were charged double. [speaker002:] Okay thank you [speaker001:] I've credited your account for the cost of your subscription. Is there anything else I can help you with today? [speaker002:] No that is everything, thank you again for all your help today I hope you have a great day also [speaker001:] Great, have a great day! [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] Could you tell me if my refund is still processing, currently it was for 100$ but I wanted to add another item to it [speaker001:] Absolutely. Let me check on that for you What's your full name and account ID? [speaker002:] Joseph Banter xh38sjhdjd [speaker001:] And could I get your username, email, and order ID please, Joseph? [speaker002:] jb226395 3556810999 jb226395@email.com [speaker001:] Looks like the refund is still in progress how would you like your refund sent? [speaker002:] I wanted to add the jacket by tommy hilfiger that was 79$ but back onto the debit card was fine [speaker001:] I can go ahead and add that item for you if you would like [speaker002:] yes please [speaker001:] let me get that started for you [speaker002:] thanks for the help [speaker001:] No problem. The item has been added to your order. Is there anything else I could help with? [speaker002:] no that was all thanks [speaker001:] My pleasure. Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] HI! I just got my bill in the mail and I have been charged twice for something I brought [speaker001:] ok, sorry about that I'd be happy to help [speaker002:] Thank you [speaker001:] was this your subscription bill you were charged twice for or another purchase? [speaker002:] Something I brought is on my bill twice [speaker001:] ok, may I have your name please? [speaker002:] Crystal Minh [speaker001:] thank you, may I have your account ID and order ID please Ms Minh [speaker002:] Account ID: ITIHQWWENL Order ID: 4644038695 [speaker001:] OK, good news, the bill you were emailed was incorrect don't worry you will only be charged for one item. was there anything else I can help you with? [speaker002:] That is great! Thank you. Nothing else [speaker001:] ok, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I beleive I have some missing credits due to an email I received [speaker001:] I see, could you elaborate a little more? [speaker002:] The credits came from a one time deal from a pervious purchase [speaker001:] I understand, let's see what we can figure out here. May I have your full name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] Pulling up your account... and this credit was from a previous purchase correct? [speaker002:] yes that is correct [speaker001:] Ok give me one moment to check with our internal system. [speaker002:] ok [speaker001:] Ah, do you happen to know the amount of credit missing? [speaker002:] $40 [speaker001:] Perfect. Give me one moment to generate you a Promo Code for that amount. Here is your promo code for the $40 in error. My apologies. KMDFD [speaker002:] Thank you very much [speaker001:] Of course, thank you for your business. Is there anything else I can help you with today? [speaker002:] that is all [speaker001:] Have a wonderful rest of your day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] why is your website so slow. i can't get anything done! [speaker001:] Let me help you with that. Can you tell me if you are having trouble with other websites or is it just AcmeBrands website [speaker002:] it's just yours. it's impossible to view anyting [speaker001:] Ok. Can you log out of your account and then log back in to see if is any faster. [speaker002:] hmmm. i logged back in but it's still really bad [speaker001:] I am sorry that didn't work. Are you running any other programs or do you any have any other tabs open on your browser? [speaker002:] oh lemme check [speaker001:] If you do, can you please close them. Sometimes they can cause a slowdown. [speaker002:] oh that seems to have fixed things. i was running photoshop and illustrator! [speaker001:] They are very big programs,so I can see how they would cause a slowdown. Can I help you with anything else? [speaker002:] no, the website is working much better now. thank you [speaker001:] Have a good day. [speaker001:] Hello, this is AcmeBrands customer service. How may I help you? [speaker002:] would like to check the status of my subscription, because it seems like it no longer on my account [speaker001:] Okay, I will need your full name, account ID, and order ID [speaker002:] Order Id: 12344 Account Id: E45TF56 Albert Sanders [speaker001:] It appears that your subscription is no longer active. [speaker002:] I would like to active it [speaker001:] Okay, the standard subscription amount is $99. Would you like to pay this? [speaker002:] yes [speaker001:] Do you have a credit card number you would like to use? Otherwise, I will use the card information that is stored on your account. [speaker002:] use the card already stored on my account [speaker001:] Okay. Your subscription is now active. Is there anything else you would like help with? [speaker002:] no that will be all, thank you [speaker001:] Okay, thank you for being a valued customer. Have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I'm trying to get detail on a product. I want to know the leg length of Michael Kors jeans. [speaker001:] I can certainly answer that for you. Please give me a moment to look up that information. [speaker002:] Is the OUTseam the same as the 34", mentioned as inseam? Is it different? [speaker001:] A standard pair of Michael Kors jeans has an inseam of 36 inches and an outseam of 42 inches. Since our jeans are meant to be tailored to match your exact height, our jeans are made with extra length. [speaker002:] Ok, I got it. That's exactly what I needed to know. Thanks. [speaker001:] On the inside of the back of the jeans, you will find a label that lists the exact width and length of the jeans. [speaker002:] Goodbye and thanks for the detail. [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hi! I'm Sanya Afzal. I'd like to know more about something I might buy. [speaker002:] Okay, is there any particular item you want to know? [speaker001:] Michael Kors Boots, for 89 dollars. I wanted to know if the lace is black or just dark brown. [speaker002:] It is black. [speaker001:] Thanks! That's all I needed. [speaker002:] But some of them is a bit of dark brown touch over time. You can find out from the website about which particular product will wear. [speaker001:] Okay, thanks. [speaker002:] Is there anything else that I can help you with? [speaker001:] Nope. [speaker002:] Have a nice day. [speaker001:] good afternoon, how can I help you? [speaker002:] I'm having problems getting the search function to work I'm looking for a jacket, but when I search its just a spinning wheel, it doesn't take me to the product page [speaker001:] I understand, just to verify when it hits the search engine it throws a search error? [speaker002:] no, it is just a spinning wheel, there is no error code [speaker001:] I think this may be a problem with page speed, let me give you some solutions. [speaker002:] ok [speaker001:] you would give me your name just so I can refer to you correctly. ^^ [speaker002:] Chloe Zhang [speaker001:] Ok Miss Chole First as it is a problem on our part I will write a letter to the website team. [speaker002:] ok [speaker001:] Now, have you already tried to log out of your account and log back in? [speaker002:] Ok, I logged out and logged back in I still see the spinning wheel [speaker001:] ok let's do the following, try to enter other website pages? [speaker002:] ok, I'm loading another web page [speaker001:] also other website apart from ours. I will wait [speaker002:] ok, hm... the other website seems to also be giving me a spinning wheel [speaker001:] Ok it seems that you have internet connection problems which prevents you from browsing any page. [speaker002:] ok, so I need to get my internet checked then? [speaker001:] exactly, if you have a product in mind that you wanted to buy I can make the purchase for you. but if you just wanted to browse and see. I recommend that you check your connection. [speaker002:] ok, I want to browse, so I will check my connection [speaker001:] not problem a pleasure to help you [speaker002:] thank you [speaker001:] have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] I have an order in, but I accidentally ordered the wrong thing. [speaker001:] Okay, has it arrived yet? [speaker002:] No, it hasn't. [speaker001:] What's wrong with the order? [speaker002:] I accidentally ordered the wrong item. I wanted the shirt, but accidentally ordered the jacket. [speaker001:] Okay, can I have your full name? [speaker002:] My name is Alessandro Phoenix [speaker001:] And what's the shipping status? [speaker002:] It just says Order Received [speaker001:] Okay, can I have your username, email, and order ID? [speaker002:] My username is ap169383, my email is ap169381@email.com, and my Order ID was 4290136890 [speaker001:] Are you sure your username is accurate? [speaker002:] I'm sorry, there was a typo. It's ap169381 [speaker001:] Okay and you want to change the order from a jacket to shirt correct? Hello Are you still there? [speaker002:] Yes And yes, I want to change from jacket to shirt. Great, thank you!! [speaker001:] Okay everything is done on my end and should be just fine for you. [speaker002:] Thank you so much!! [speaker001:] Is there anything else I can help you with? [speaker002:] No, that was it. [speaker001:] Have a nice day! [speaker001:] I was charged for something I did not buy [speaker002:] Hello! Thank you for contacting us today. How can I help you? [speaker001:] charged for item I did not get [speaker002:] Sure can I get your name please? [speaker001:] Sanya Afzal [speaker002:] Can I please also get your Account ID and the Order ID? [speaker001:] Order 7588766047 I dont have account number [speaker002:] Thank you, Sanya. Give me one second to look into this for you. Alright can you provide me your email address and username please? [speaker001:] sanyaafzal848@email.com sanyaafzal848 [speaker002:] Thank you, give me one more second. Okay it does look like this was a company error. I can give you a credit for the amount of the item. [speaker001:] thanks that works [speaker002:] Can I help you with anything else today? [speaker001:] no [speaker002:] Thank you and have a great day! [speaker001:] Hi [speaker002:] Hello. How can I help you today? [speaker001:] I wanted to inquire about the price of overnight shipping as I was thinking of buying some stuff [speaker002:] Sure. may I have your name please? [speaker001:] Norman Bouchard [speaker002:] It is based on weight. For 5 pounds or less it is $39.99 and $54.99 for items over 10 lbs It is more if your are in Hawaii or Alaska. Is there anything else I can help you with? [speaker001:] I see. That's all. Thank you [speaker002:] You are welcome. Have a great day. [speaker001:] Hi, how can I help you? [speaker002:] I want to payment how can I pay? [speaker001:] Okay, are you wanting to make a payment on your subscription? [speaker002:] yes I am not good on computer? Please could you explain? [speaker001:] Can I please have your full name? [speaker002:] Norman Bouchard [speaker001:] Thanks Mr. Bouchard, can I have your account number and order number? [speaker002:] Account ID: YJDMX9A3ZJ Order ID: 8034926985 [speaker001:] How much would you like to pay today? [speaker002:] I want to pay all balance [speaker001:] Okay, so the amount due is $55. How would you like to make payment? [speaker002:] With my credit card [speaker001:] Would you like me to use the credit card on file? [speaker002:] yes [speaker001:] You are all set. Is there anything else I can assist you with? [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hi. I am wondering if my cart qualifies for free shipping? [speaker001:] I can help you with that. Could I please have your name? [speaker002:] Norman Bouchard [speaker001:] Your cart qualifies for free shipping with a shipping time of 5 business days if the total is over $25 before taxes. If it's below that, it's a flat fee of $4.99 for shipping. You also have the choice of overnight shipping for a fee based on weight. Once your subtotal is over the $25, you should see the shipping cost change to $0 during checkout. Is there anything else I can help you with today Norman? Are you there? I hope the information I provided you help you to place your order. Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi I have a question about your site It seems really really slow. I've been trying to buy these jeans and nothing seems to update or refresh [speaker001:] Are you having trouble on all the pages or are you having trouble adding things to the cart? [speaker002:] both [speaker001:] Ok Lets see how we can fix that. [speaker002:] ok [speaker001:] Can you refresh the page and add the item to the cart [speaker002:] hold on no it's still really slow. I can't even get past the first page [speaker001:] Ok can you log out and the log back in? [speaker002:] hold on hey that seems to have done the trick! looks like it's running ok [speaker001:] That's great Can I help you with anything else? [speaker002:] that's it [speaker001:] Have a good day. [speaker001:] Thanks for getting in touch with AcmeBrands! How can I help? [speaker002:] hi! I bought a pair of jeans for my boyfriend's birthday, but accidently bought the wrong size and I want to return them. [speaker001:] Okay, I'm happy to help you with that. Can I get your full name, please, so that I can pull up your account? [speaker002:] david williams [speaker001:] Thank you, David. While I pull that up, can you please provide for me your email address and order ID, so that I can validate your purchase? [speaker002:] dw766252@email.com order 2234302366 oops sorry wrong order number order 2234302362 that's the right one [speaker001:] No worries. And lastly, can you give me your username, please? [speaker002:] dw766252 [speaker001:] Great, got it! When did you purchase the item? [speaker002:] march 3 it took a long time for the item to ship [speaker001:] Okay, and what is your membership level? [speaker002:] guest [speaker001:] Okay. Do you have a receipt? [speaker002:] yes it was emailed to me [speaker001:] Okay, then I can process the return for you! Can you please provide me your full address for the return label? [speaker002:] 2357 circle drive, la fayette, tx 19833 [speaker001:] Thank you. And how would you like the return to be processed? [speaker002:] on my original credit card [speaker001:] Sure, but do you want to do it by mail, in store, or at a drop off center? [speaker002:] oh. is it free if I do it by mail? or is there a charge? [speaker001:] There is no charge for by mail. [speaker002:] i would prefer mail if it's free [speaker001:] Done! You're all set, then. You should be receiving the return shipping label shortly. Can I help you with anything else today? [speaker002:] no that's everything thanks [speaker001:] You're welcome, have a good day! [speaker001:] Hi, how can I help you? [speaker002:] Hi. I've already submitted a refund request, but I'd like to add something else to that. Can you help me with that? [speaker001:] Ok sure. Happy to help. What is the reason for wanting to add to the refund? [speaker002:] Toe box is too narrow. Too bad, cute boots. [speaker001:] Ok got it. I'm sorry to hear that. Let me take a look. Can I have your name please? [speaker002:] I've got my order number if that helps. Joseph Banter [speaker001:] Great! Yes, the order ID would be great [speaker002:] 4627648389 [speaker001:] Thanks. Can I also have your email and username please? [speaker002:] Sure. It's josephb8@email.com and username is josephb8 [speaker001:] What is the brand of the boots that you are returning? [speaker002:] They're calvin klein boots [speaker001:] Got it. And what was the purchase price? [speaker002:] $79.00 [speaker001:] Great. And what was your previous refund amount? [speaker002:] Checking... Have a note here somewhere... $100.00 [speaker001:] Great [speaker002:] Great! [speaker001:] Wonderful! Your refund has been updated and the total will now be 179. Anything else I can help with? [speaker002:] No, that's everything. Really appreciate your help, though. [speaker001:] Great, have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi, I want to change my shipping details. I have a new address, [speaker001:] I can get that changed for you. Can I get your full name or account ID please? [speaker002:] I'm moving into the granny unit behind my folks. Name: Rodriguez Domingo Account ID: HN8KROXTOP [speaker001:] What is the current address on the account? [speaker002:] 2900 Kennedy St San Lima, MI 1769 The new one is: 2900 apt. A, Kennedy St San Lima, MI 1769 [speaker001:] Thank you. Before I update the account, I will also need some more information to verify your identity. Can you provide 3 of the below items please? Zip code, phone number, PIN number, username, password, email, order ID [speaker002:] Phone Number: 157-7429, Email Address: rd755881@email.com, Order ID: 2796839998 [speaker001:] Thank you, just to confirm. You want it changed to this: 2900 apt. A, Kennedy St San Lima, MI 1769 [speaker002:] yes [speaker001:] Great, I have updated the account to reflect the new address Anything else I can help you with? [speaker002:] Thanks a bunch, that's all I need. [speaker001:] Have a great day [speaker001:] Hello. How can I assist you? [speaker002:] Can I change the shipping address of my order. [speaker001:] I can do that for you. I will need your full name please. [speaker002:] Norman Bouchard [speaker001:] Thank you Mr. Bouchard. Can I get the shipping status of your order? [speaker002:] In Transit [speaker001:] Can I also get your user name, order id and email? [speaker002:] normanbouchard447 normanbouchard447@email.com 2360930235 [speaker001:] Alright Mr. Bouchard, would you like me to change the address to the alternate address on file? [speaker002:] yes, please [speaker001:] You are all set. Was there anything else you needed? [speaker002:] No, that's all I needed [speaker001:] Great. Have a wonderful day. [speaker001:] Hi I forgot my username [speaker002:] hi! I can help you with that. What is your name please? I will also need 2 of the following: zip code, email or phone number [speaker001:] 49281 rodriguezdomingo824@email.com [speaker002:] and your name please? [speaker001:] Rodriguez Domingo [speaker002:] thanks. your username is rdomingo1 [speaker001:] thank you [speaker002:] is there anything else? [speaker001:] no, that is all [speaker002:] if that is all, then I will say goodbye! [speaker001:] Hi! How may I help you today [speaker002:] Hi I have a question about an order I made [speaker001:] Sure! What is the question [speaker002:] There's an item there that I had bought that I don't want anymore. My wife doesn't like it. Can I do that or is it too late? [speaker001:] I can take a look at that. Can I have your name [speaker002:] Norman Bouchard [speaker001:] Can I have your username, email and order id [speaker002:] nbouchard2 nbouchard2@email.com 2732064883 [speaker001:] How would you like your refund, credit card, check, value to your account or gift card [speaker002:] credit card please [speaker001:] HOw much was it [speaker002:] $74 [speaker001:] I have issued the refund Is there anything else I can assist with [speaker002:] no that's it thanks so much [speaker001:] You're Welcome! Have a great day [speaker001:] Good afternoon, how can I help you today? [speaker002:] hi! I wanted to check the status of my order. My problem is that I had ordered only 1 item but I received an email saying I ordered 2 [speaker001:] I can look in to this for you. Can I get your full name or Account ID? [speaker002:] I just want to make sure that you have it right Sanya Afzal [speaker001:] Let me just pull your account up Sanya. [speaker002:] Thank you [speaker001:] Just to clarify, you ordered 1 item and got an email saying you ordered 2 items? [speaker002:] Yes. Thats correct [speaker001:] Alright. To verify your identity can I please also get your account ID and Order ID? [speaker002:] Account ID: JJIUXA3FQW Order ID: 4152740381 [speaker001:] Your identity was verified and I have to look up the purchase. Do you have your username and email address? [speaker002:] Am sorry. I have my phone number. would that work? [speaker001:] No but I can look up your username for you, just one moment please. [speaker002:] Thank you [speaker001:] I will actually need your phone number to look up your username. As well as your email address. [speaker002:] 544-6777 [speaker001:] Or your zip code will work. [speaker002:] 37088 [speaker001:] Unfortunately I was not able to verify your identity with that information. Can you double check the phone number and zip is correct. Do you not have an email address? [speaker002:] sure Phone Number: 544-6777 37088 [speaker001:] You can not see your username or email address on any of your information? [speaker002:] no thats the problem [speaker001:] I'm sorry, what is the problem? [speaker002:] That I do not see the email address [speaker001:] Alright. Let me see if I can solve this another way. [speaker002:] Thank you appreciate it [speaker001:] Just one moment please. Sorry for the wait! It does look like the company made a mistake and is sending your 2 items instead of one. Do you have the shipping status? [speaker002:] in transit [speaker001:] Unfortunately that shipment is already on the way to you so I can't remove the extra item. When you receive the items if you could please call back we will happily start the return process. I can actually give you the credit now so you are not out the money though. How much was the item? [speaker002:] Appreciate it. Thank you $59 [speaker001:] I have refunded you $59. You can just contact us when you receive the item. [speaker002:] Thank you so much [speaker001:] I'm so sorry about the inconvenience. Is there anything else I can do for you? [speaker002:] Thats all. Appreciate your help [speaker001:] Glad I could help. Have a great day. [speaker001:] hello i would like to add an item to my existing order please [speaker002:] Sure, what is your full name please? [speaker001:] alessandro phoenix [speaker002:] and your account ID please? [speaker001:] 7HOS8RW6WA [speaker002:] I also need your Order ID [speaker001:] my order id is9738375289 [speaker002:] alright i was able to verify, sorry for the delay what would you like to change? [speaker001:] i would like to add the Michael Kors jacket for $89 to my order [speaker002:] excuse me do you have the shipping status please? [speaker001:] it it order recieved [speaker002:] perfect! are you one of our members? [speaker001:] no i am a guest [speaker002:] I have added the jacket to your order Is there anything else? [speaker001:] ok thank you that is all i needed today [speaker002:] Thanks for being our customer & have a great day! [speaker001:] Hello, how can i help you? [speaker002:] Can I delay my subscription payment? [speaker001:] You want an extension? [speaker002:] Yes. I won't be getting a paycheck this month. [speaker001:] I will be happy to help you out with this. Can I please get a name. [speaker002:] Joyce Wu [speaker001:] I have found your account Joyce wu. I will now need your account id and order id to verify your identity [speaker002:] Account ID: XRU6MBJHP6. Order ID: 2621786777 [speaker001:] Thanks now can I get your memebership level? [speaker002:] silver [speaker001:] When is your payment due? [speaker002:] I think it draft from my card on the 3rd [speaker001:] I am afraid I will unable to provide you an extension then. With silver members we can only do one day late before extensions. [speaker002:] I would like to speak to a manager about my issue please. [speaker001:] Of course. Can I get your phone number so I can set up a call from management? [speaker002:] 372-1256 [speaker001:] Okay, they will be calling you shortly, do you need anymore help? [speaker002:] No I will wait for the call [speaker001:] Have a great day. [speaker001:] good afternoon, how can I help you? [speaker002:] I got charged for the item that was in my cart I know I never actually bought it but it is showing up on my bill [speaker001:] I understand, it looks like it may have been an unintended charge to your bill. let's review, first give me your full name or account ID please [speaker002:] Albert Sanders [speaker001:] would give me your account ID plus the order ID. to verify your identity [speaker002:] asATG4566567 order id 1981327912 [speaker001:] ok everything in order, now let me check the system to clarify the problem. It seems that our system gave you an additional charge in error, sorry for the inconvenience [speaker002:] got it, can you credit my account [speaker001:] let me remove the additional amount on your bill. how much was the additional amount? [speaker002:] $84 [speaker001:] all set Mr. Albert [speaker002:] ty [speaker001:] sorry for the mistake [speaker002:] it happens, thanks for fixing it [speaker001:] a pleasure to help you. have a nice day [speaker001:] Hi! How can I help you today? [speaker002:] I'm trying to make a purchase, but my credit card keeps saying invalid. [speaker001:] Oh no! Can you please try to re enter the information? [speaker002:] I did but that didn't help [speaker001:] Try logging out then in of your account. [speaker002:] Ok. That worked. It's accepting it now. [speaker001:] Great! Is there anything else I can do for you today? [speaker002:] No, thank you [speaker001:] Fantastic, have a good day! [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Hi! My delivery time is wrong on my order. Can you change it please [speaker001:] Oh I'm sorry to hear that. Did you need to change the time to later in the day? [speaker002:] yes [speaker001:] Alright,, I'll do what I can to help. Can I please have your full name and account ID please? [speaker002:] Sanya Afzal 1Y4RI2BCBT [speaker001:] Thank you Sanya, I was able to pull up your account. Now I just need your order ID to verify your identity please. [speaker002:] 4839757867 [speaker001:] Alright, let me check and see if the time for delivery is correct with the system. Alright looks like it is indeed schedules for morning so lets try to get that switched to the evening. Could you trll me your subscription status? [speaker002:] My membership level?? It is gold [speaker001:] Im sorry, I meant to say delivery status. [speaker002:] Delivered [speaker001:] Unfortunately that status means the package has either already arrived or will arrive very shortly. Because of this I am unable to change the time. I apologize for any inconvenience this may have caused. [speaker002:] oh no! I guess it may be at home already. I will check when I get there. Thank you so much [speaker001:] Not a problem, did you need assistance with anything else? [speaker002:] no thank you [speaker001:] Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi I can't get into my account because I forgot my username [speaker001:] I can help you with that. Can I get your full name please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you. Can you also provide your zip code, email address, and phone number? [speaker002:] zip 45099 rodriguezdomingo175@email.com Phone Number: 933-7569 [speaker001:] Thank you. Your username is rdomingo1 [speaker002:] great! thanks [speaker001:] Anything else I can help with? [speaker002:] no, that is all [speaker001:] Have a great day [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] hi, I'm curious about when your annual sale is beginning [speaker001:] Sure I can look that up for you. Can I get your name please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. Let me pull that information up. Our annual sale occurs during the earlier months of the year, usually during the last week of January. This year the sale started on January 23rd and ended January 31st. If you subscribe to our newsletter you'll get all the latest updates for next ye Sorry. For next year's sale! Can I help you with any other information today? [speaker002:] okay, I see...nope, that's all I have for now, thanks [speaker001:] Thank you, Crystal. Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] I think your site is messed up it won't let me add the coat to my cart It have the shoes in there already [speaker001:] I can help you troubleshoot this, could I have your name, please? [speaker002:] yes Alessandro Phoenix [speaker001:] Thanks, Alessandro. Could you try refreshing the page and adding the item again? [speaker002:] why is the coat not going in the cart refresh the page a few times already [speaker001:] Okay, could you also try logging out and back in? [speaker002:] ok one sec ok it's in there Thank you [speaker001:] Great, is there anything else I can help with? [speaker002:] No have a great day [speaker001:] Have a good day! [speaker001:] Hi! How may I help you today? [speaker002:] hi, i was charged twice for my subscription and wanted to know if i could get my money back [speaker001:] Sure! Can I have your name I am sorry that happen [speaker002:] David Williams [speaker001:] Can I have your account id and order id [speaker002:] VXJOA9QMIJ Order ID: 6623107911 [speaker001:] What is your membership level [speaker002:] gold [speaker001:] how much was the error amount [speaker002:] $79 ok great thank you' [speaker001:] i have refunded it back to your card. Any other questions today Have a great day [speaker001:] Hello, how may I help you today? [speaker002:] Help, I've eaten too much during this quarentine and this item doesn't fit [speaker001:] I am so sorry about that. What would you like to do with the item? [speaker002:] can I exchange it? [speaker001:] Would you like to return the item? [speaker002:] yes [speaker001:] Can I please have your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] Thank you. Additionally, can you please provide me with your username, email address, and order ID? [speaker002:] nbouchard832 [speaker001:] Do you have your email address and order ID? [speaker002:] nbouchard832@email.com 2844936745 [speaker001:] Do you know your membership level? [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi. My name is Alessandro Phoenix. My Order ID is 3939110147. I would like to return these Michael Kors boots for $54. [speaker001:] OK. I can help. What was the retur reason? return [speaker002:] They were the wrong size. [speaker001:] OK. Thanks. I have pulled up your account I need your username email address and order ID [speaker002:] My username is aphoenix028, email is aphoenix028@email.com. I already gave you teh Order ID. [speaker001:] Sorry. You did. Thanks for the info, I have validated your purchase. What is your member level? [speaker002:] gold [speaker001:] Thanks for being a valued gold member. You have unlimited returns. Let me process that. I need your full address for a shipping label [speaker002:] 7316 Circle Drive, San Mateo, NY 75061 [speaker001:] By Mail, In Store, Or Drop off return? [speaker002:] mail [speaker001:] Thanks. Your order has been updated. Anything else? [speaker001:] How can I help you? [speaker002:] I need to check my order status, but I forgot my username. Can you help please. [speaker001:] Sure, can I have your name please? [speaker002:] David Williams [speaker001:] Thank you, I need to verify your indetity. Can I have a phone number and zip coide [speaker002:] 533-793-0673 zip is 5258 [speaker001:] Thank you, your user ID is Dwilliams1 Is there anything else I can do for you? [speaker002:] no, this is great, thank you [speaker001:] Have a nice day [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi [speaker001:] Hello [speaker002:] Can you tell me if these Tommy Hilfiger boots come in a 9? The website says they aren't available But i know that can be wrong, so I wanted to double check [speaker001:] Yes I would happy to look this up for you. Is the item out of stock? [speaker002:] Yeah, that's what it says Of course, they're only one of one size and it's my size: [only out, i mean [speaker001:] I am sorry, is this just one item that you are trying to order? [speaker002:] Yes I want the boots in size 9 [speaker001:] May I have your full name or Account ID? [speaker002:] Norman Bouchard [speaker001:] Thank you Norman. I am going to let our purchasing department know right now. [speaker002:] Can they order the boots for me? Are the boots actually out of stock? [speaker001:] I can back-order the boots for you and once they are in stock they will ship immediately to you. [speaker002:] okay, so if it says "unavaible" on the site, that means it's out of stock? *unavailable [speaker001:] In this case yes. [speaker002:] okay, i understand now thank you for back ordering the boots [speaker001:] I apologize am I allowed to use the credit card on file? [speaker002:] Yes [speaker001:] So once the boots become available they will ship to you. May I help you with anything else? [speaker002:] No That's all I needed [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] I'd like to upgrade my shipping to overnight delivery if possible. [speaker002:] I'd be glad to look into that for you. Can I have your name? [speaker001:] Chloe Zhang [speaker002:] Can I also have your account ID and order ID? [speaker001:] Account ID: UKZJKULDPL Order ID: 5772560152 [speaker002:] What is the current shipping status? [speaker001:] It says In Transit [speaker002:] It is too late to make changes, but the good news is you should receive it today or tomorrow. [speaker001:] Great, thank you! [speaker002:] Can I help you with anything else? [speaker001:] Hey! [speaker002:] I was thinking of buying a Michael Kors shirt, but I want to know if it will shrink when I wash it. [speaker001:] Let me check that out for you:] [speaker002:] Thank you! [speaker001:] It looks like the garment will shrink if it is washed in hot water. If you wash it with cold water, everything should be good to go Does that answer everything for you? [speaker002:] Yes, thank you! [speaker001:] No problem! Thanks for chatting with me:] [speaker002:] You're welcome. [speaker001:] Have a beautiful evening! [speaker001:] Hello and welcome to AcmeCorp, how can I help you today? [speaker002:] Hi! I have been trying to make a purchase but for some reason the cart is not updating when I try and add an item [speaker001:] Sorry to hear that, let me help you with this. First, can I have you log out log in and try updating the cart again. [speaker002:] Thank you Logging out and in did not help. Sorry [speaker001:] Okay, let's try something else. Can you check if the item is out of stock? You can see it in the bottom left corner of the product page. [speaker002:] It is in stock. I checked a few times [speaker001:] Next, can you try refreshing the page and adding the item to your cart again? [speaker002:] Sure. Lets try that This seems to be working. Thank you [speaker001:] You're so welcome, glad we were able to get this resolved. Is there anything else I can help you with today? [speaker002:] That is all. Thank you [speaker001:] Great, hope you have a wonderful day! [speaker001:] Hello! How may I help you? [speaker002:] Hello. I have a question about one of your products I'm considering buying. [speaker001:] Which product do you want to know about? [speaker002:] The 69 dollar michael kors jacket;. [speaker001:] What would you like to know? [speaker002:] Is there a way to detach the hood? Is there a zipper that's hidden? [speaker001:] We actually use buttons to detach the hood. 5 of them. [speaker002:] oh ok thanks [speaker001:] Is there anything else I can help you with? [speaker002:] yes, that's it thanks [speaker001:] Have a great day! [speaker001:] Hi! I was calling to complain. You see I was browsing but the website is running painfully slow. It is practically not usable at the current speeds. anyone there? [speaker002:] yes hello [speaker001:] I guess the chat is slow too [speaker002:] Sorry about the error You need to follow this steps And notify me once everything is normal [speaker001:] Sure [speaker002:] I will write a report to notify the Website team in charge of fixing this error now. Check if it is normal now [speaker001:] It is still very slow [speaker002:] Logout of your account and log back in. Try the website again [speaker001:] Okay. Am going to log out and log in It worked. Thank you [speaker002:] That's good Will this be all for today? [speaker001:] I need some help with an order. [speaker002:] Sure, what can I help with? [speaker001:] I think it is being sent to the wrong address [speaker002:] Can I have your full name or account ID? [speaker001:] AICVWLG5E0 [speaker002:] What is the current shipping status of the order? [speaker001:] Out for delivery I got an email and it had the wrong address on it [speaker002:] No problem, I will need your username, email address, and the order ID. [speaker001:] Order ID: 6743838865 Username: dw334933 Dw334933@email.com [speaker002:] Thank you. Would you like me to update the address on the order to the current address on your account? [speaker001:] Well, I'm concerned because the email I got has a different address than mine. I don't want my shirt delivered to someone else! [speaker002:] Of course, I'll change the address on the order to your address. There must've been a mistake in the system. The order will now be sent to your address. [speaker001:] I have not moved, so I don't know why my address would be wrong. If you just updated my address now, how will it be sent to me since it is already out for delivery? [speaker002:] Our third party delivery partner will receive an instruction to reroute the package. [speaker001:] Oh, that is perfect. Thanks [speaker002:] You're welcome, is there anything else you need help with? [speaker001:] No [speaker002:] Okay, have a nice day. [speaker001:] How can I help you today? [speaker002:] Hi....I ordered a jacket and paid by paypal but it seems it has not been taken out of my account. I want to receive the coat so I want the payment to go through. Can you check if it wa s paid? [speaker001:] Sure, can I have your name? [speaker002:] Joyce Wu [speaker001:] Okay, so just so I'm clear...you placed the order but haven't been charged? [speaker002:] exactly can you check to see if it was charged on your end or not? I would not want to receive free boots! [speaker001:] I understand. Can I have your username, email and order number? [speaker002:] my order id is 0097426903 and my account id is Y2BTJJKAI5. Sadly I forgot my username and I don't have an email. I can give you other info if you'd like [speaker001:] Okay, and did you receive a notice or something about payment? [speaker002:] I paid by paypal but when I look at my pal pay account, it does not seem to have been taken out. What do you see in my account? Do you see if it marks paid? Maybe paypal has a delay in their payments? [speaker001:] When did you place the order? [speaker002:] there is no date on my status so that is why I'm wondering if the order really went through [speaker001:] Did you receive a notification? [speaker001:] Hello, how may I help you? [speaker002:] Hi, I forgot my username and I need some help getting it back. [speaker001:] Okay, what is your name? [speaker002:] Crystal Minh [speaker001:] I will need two of the following: zip codephoneemail [speaker002:] My zip code is 25142 and my phone is 720-1040 [speaker001:] Thank you, looks like your username is cminh1 [speaker002:] Okay thanks, I'll make sure to write it down this time. That's all I needed, have a great day. [speaker001:] Thanks, you too! [speaker001:] Hi, what can I help you with today? [speaker002:] Hi, I have an issue. I only ordered one item but the email confirmation said I ordered two. [speaker001:] Ok, I can look into that for you. Can I please have your name? [speaker002:] Sanya Afzal [speaker001:] Okay, One second while I pull up your account. Also, do you have the order ID? [speaker002:] 9508795771 [speaker001:] Great, thanks! One moment please. My apologies, can I also have your Account ID please? [speaker002:] VQKFRNYHGS [speaker001:] It looks like the email we sent was incorrect and you were only charged for one item. I apologize for the confusion! Is there anything else I can help you with today? [speaker001:] Hello, how can I help you? [speaker002:] Hi, I would like to know more about a product I want to know if there is a smaller size [speaker001:] Sure, which product? [speaker002:] Product: jeans Brand: Calvin Klein Amount: $99 [speaker001:] Okay what size are you looking for? [speaker002:] just a smaller size Maybe a size 7 [speaker001:] The jeans come in a large variety of sizes. Did you check for size 7 on our website? [speaker002:] Yes i did [speaker001:] If the size doesn't show up, then it is currently out of stock. [speaker002:] Okay,thank you for your help [speaker001:] Jeans are usually restocked in the beggining of the month. I'd check back tomorrow. [speaker002:] Okay thank you for that [speaker001:] Is there anything else I can assist you with? [speaker002:] No that is everything, thank you again and have a great day [speaker001:] You're welcome! [speaker001:] Hello, how may I help you today? [speaker002:] I cannot access my account because i forgot my password [speaker001:] I can certainly help you recover your password. [speaker002:] ok [speaker001:] Can you please tell me your full name or account ID? [speaker002:] Crystal Minh [speaker001:] Thank you. May I also have your username? [speaker002:] Username: cminh353 [speaker001:] Due to security concerns, I am unable to recover your current password, but I can generate a new password for you. [speaker002:] okay that would fine [speaker001:] Can you please tell me your PIN number or the answer to your security question? [speaker002:] Security Answer: Singh [speaker001:] Your new password is pc49p0hnsls [speaker002:] okay, thank you [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] that will be everything [speaker001:] Thank you. Have a great day! [speaker001:] Hello [speaker002:] I ordered a package nine days ago and never received it. Could you please check on the shipping status? [speaker001:] okay Give me your fullname or account id [speaker002:] My name is Albert Sanders. My account ID KEB91RLNBX [speaker001:] I need to validate your purchase Give me your username, email and order id [speaker002:] Username as262073; email as262073@email.com Order ID: 2830437859 [speaker001:] It's been 9 days since you ordered this package [speaker002:] Yes. Could you just resend the order? [speaker001:] I am sorry but it seems the package is lost I will ship a new order for you [speaker002:] That would be great. [speaker001:] Give me your full address [speaker002:] 6141 Kennedy St Baltimore, NY 51683 [speaker001:] What is the brand and product type? [speaker002:] Shirt by Michael Kors; jeans by Tommy Hilfiger; boots by Calvin Klein [speaker001:] I have placed a new order for you. You will get your new package within a week [speaker002:] Thank you. [speaker001:] You are welcome Would this be all for today? [speaker001:] Hi, thanks for contacting AcmeBrands support. How can I help you? [speaker002:] I want to check on order status because the cost of shipping was too high I'm not understanding how it could be so high [speaker001:] Ok, not a problem. I'll get right on that for you. To start, can I get your full name or account ID? [speaker002:] Sanya Afzal [speaker001:] Thanks. So were you wanting to go ahead and cancel the order then because of the cost being so high, or? [speaker002:] No i already received my order and i noticed the price of shipping. My shipping has never been this high from you guys and i been a valued custmor for a long time [speaker001:] Ok, I understand. One moment. [speaker002:] ok [speaker001:] Can I get your username, e-mail address and order ID please? [speaker002:] Username: sa196300 Email Address: sa196300@email.com Order ID: 3595061156 [speaker001:] Thanks, one moment. I can go ahead and offer you a refund for the inconvenience. [speaker002:] ok, thank you [speaker001:] I can send you a prepaid gift card or check, or add the refund value directly to your account or credit card., Which would you prefer? [speaker002:] yes can you put it on the credit card i have on file [speaker001:] Sure. Can I get your account ID please? [speaker002:] Account ID: E5JHGUK4C4 [speaker001:] And what was the amount of shipping that you need refunded? [speaker002:] $60 [speaker001:] Ok, I went ahead and processed that refund for $60, so that should be credited to the credit card on your account. [speaker002:] thank you so much for your help [speaker001:] Did you need assistance with anything else? You're welcome. [speaker002:] no [speaker001:] Alrighty, then have a great rest of your day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hello, I wanted to buy a pair of jeans, but the price was like double what I saw at a different store, can you do anything about this? [speaker001:] I'm sorry to hear that you found a lesser price at a competitor. Could I please have your name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] Did you see this price difference today? [speaker002:] Yes. [speaker001:] I understand your frustration but product pricing is out of my control. Our prices are determined dynamically and change with promotions and availability of the item. [speaker002:] Can I get a discount or anything like that? [speaker001:] I can offer you a promotional code to use on your next order. [speaker002:] That would be great. [speaker001:] Your promotional code is P84GL. Just enter in to the Promo Code field at checkout to apply it to your order. [speaker002:] Thanks so much. [speaker001:] You're welcome. Is there anything else that I can help you with today? [speaker002:] No, that was all. [speaker001:] Great, enjoy the rest of your day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hello. I was looking to buy something off your site but your prices are a lot higher than the competition. [speaker001:] Oh, I'm sorry to hear that. Had you already placed an order when you noticed the price difference? [speaker002:] No, I haven't placed an order yet, the prices are just too high. Can I have a promo code or something to make up for the different? [speaker001:] Oh, i see. Unfortunately our prices are set by an algorithm that uses a lot of factors to set the prices, but if I can take a look at your account, there might be something I can do May I ask your full name, Account ID, and the Order ID of any recent order? [speaker002:] My name is Chloe Zhang, and my account id is G50LVKXXUU and the order id is 3061661101 [speaker001:] Thanks Ms Zhang, and I can see that you are one of our best customers, so I can indeed issue you a promo code for the difference [speaker002:] oh that's great, thank you [speaker001:] The code B6CTY should serve your needs at checkout [speaker002:] great thanks [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] nope that's i9t [speaker001:] Glad to hear it. Have a great day, Ms Zhang [speaker001:] Hello, What can i help you with? [speaker002:] hi! the website is really working slowly. [speaker001:] Okay, Ill be happy to help you with that. I will speak to our internal team about the current speeds. Have you tried logging in and out to see if it helps? [speaker002:] trying that now. Doesn't seem to have fixed it. Any other suggestions? [speaker001:] Please try to visit a different and see if it is slow as well. We need to troubleshoot and see if its your internet connection. [speaker002:] okay will do that thank you that semeed to work!! have a great day [speaker001:] Great, Glad to help you also have a great day! [speaker001:] How can I help you? [speaker002:] I purchased a pair of jeans for $64. When they arrived, they did have a stain on them. I need some information on how to go about returning them [speaker001:] OK no problem, what's your full name [speaker002:] Sanya Afzal [speaker001:] And your username, email and order id [speaker002:] sanyaafzal717 sanyaafzal717@email.com 3549165953 [speaker001:] And what is your membership level [speaker002:] Guest [speaker001:] What was the purchase date? [speaker002:] 2020-01-10 [speaker001:] Do you have the reciept? [speaker002:] I'm not sure I have a physical recipient, but I do have an email confirmation, as well as the fact that the $64 is no longer in my bank account Receipt [speaker001:] I'm sorry but you're outside the 30 day return period where a return can be done without a recept as a guest member. If you find the reciept you can log in again and do a return, but wihtout it I can't process the return for you Sorry I couldn't be more help [speaker002:] Thats unacceptable [speaker001:] I understand your frustration [speaker002:] I'd like to speak to a supervisor [speaker001:] Unfortunately there are no supervisors I'm sorry there is nothing more I can do for you [speaker002:] Thats ridiculous. Every business has supervisors. I'll be looking to see who I can contact in person. Thanks for all your help. Have a great day [speaker001:] Have a nice day [speaker001:] Hi. How can I help you? [speaker002:] Hi! I was calling to check the shipping status of my order please. I have been waiting 5 days but still haven't received my order. [speaker001:] Ok Can you tell me your name, username, email address, and the order ID from this order? [speaker002:] Alessandro Phoenix Username: alessandrop318 alessandrop318@email.com Order ID: 8608194849 [speaker001:] Sometimes the package could be mistakenly marked as delivered So it could still show up in the next couple of days [speaker002:] I see [speaker001:] Yes so try waiting 2 more days and if it hasn't shown up after a week it can be resent [speaker002:] Okay. I will get in touch with you in a couple of days if I am still waiting Thank you [speaker001:] Is there anything else I can do for you today? [speaker002:] That is all. Thank you [speaker001:] Ok, I'll end this chat now [speaker001:] Hi I'm looking at a shirt but I'd like to know if it will shrink before I buy it. [speaker002:] ok, what kind of shirt are you interested in? [speaker001:] It doesn't have an item number, but it's listed as this: Product: shirt Brand: Calvin Klein Amount: $84 [speaker002:] one second please. do you know what kind of material it is made of? [speaker001:] Unfortunately, I don't that's all the information that was on the product page. [speaker002:] That's fine. It does recommend washing cotton and wool in cool water, as they may shrink faster. [speaker001:] Okay, I guess I'll keep looking. Thanks though that was really helpful! [speaker002:] no problem. Is there anything else I can help you with today? [speaker001:] No thanks. Have a great day! [speaker002:] You're very welcome. You have a wonderful day as well! [speaker001:] Hi [speaker002:] Hello, how can i help you [speaker001:] So I have a question about my subscription I have a ton of bills this month And I might want to cancel it How would I go about doing this? [speaker002:] Okay, you want to cancel your subscription? [speaker001:] I am not sure yet I don't want to cancel right now [speaker002:] Oh you just want information about it? [speaker001:] I just want to know how I would cancel if I decide to do it later Yes, that's right [speaker002:] You can cancel at any time and then after that you would not be charged. However youwould still be responsible for the full monthly bill of the month and will continue to get the subscription services for the remainder of the month. [speaker001:] Okay [speaker002:] do you need anymore help [speaker001:] So if I cancel in April, I get services for the rest of the month? [speaker002:] Yes you do. [speaker001:] How do I cancel if I need to cancel? Do I go on your website? [speaker002:] Yes in the account portion. You will find a button to help you cancel. [speaker001:] Okay, I see the button now [speaker002:] Do you need anything else? [speaker001:] I will think about it and decide if I want to cancel later [speaker002:] Okay! [speaker001:] Great I don't need anything else Thank you [speaker002:] Have a great day [speaker001:] Hi [speaker002:] Hi, how may I help you? [speaker001:] I was trying to search for a few items but the search results are totally unrealted It is very frustrating. am not sure what is going on [speaker002:] that sounds frustrating. I should be able to help [speaker001:] Thank you [speaker002:] You're welcome First let me write up a report so our internal website team is notified of the issue. Ok, next can you try logging out of your account and then logging back in sometimes this will fix the problem [speaker001:] That did not help. Sorry any other ideas? [speaker002:] Yes, can you clear the cookies on your browser? This often fixes the search issue I can explain how if you need me to [speaker001:] Sure. Let me try doing that [speaker002:] ok. did clearing the cookies work? [speaker001:] Yes it did thank you so much for your help [speaker002:] Great! you're welcome Can I help with anything else? Have a great day! [speaker001:] Hi! How can I help you today [speaker002:] I have a question about an order I placed There is an item in there that my wife didn't want anymore so I wanted to see if I could fix my order before it goes out [speaker001:] Sure, I can help you with that. Can I have your full name, account ID, and order ID? [speaker002:] Rodriguez Domingo NBC9GN5FOU 4670981438 [speaker001:] What does the shipping status say on your end, Rodriguez? [speaker002:] It says out for delivery I'm hoping that's not quite the case [speaker001:] And what is your membership level? [speaker002:] silver [speaker001:] Okay, great! That means I can go ahead and refund you. Then when the item arrives, you can contact us again and we can initiate the return process. Sound good? [speaker002:] that's fine and thanks [speaker001:] Sure! How much was the cost of the item you want to cancel? [speaker002:] $49 it's the tommy hilfiger boots [speaker001:] Great. Anything else I can help with? [speaker002:] that's it [speaker001:] Okay, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I noticed an item I wanted to buy from you is much more expensive than competitor's prices. I'm a loyal customer so would prefer to buy from you. [speaker001:] I understand, what's your name? [speaker002:] Alessandro Phoenix [speaker001:] Also, what are your account and order IDs? [speaker002:] My account is ap527660 and my ID is RNEYV9ZNBH [speaker001:] That sounds like your username and account ID. Do you have your order ID? [speaker002:] 3092580107 [speaker001:] Great, I found your account with us. Unfortunately, the pricing of our items is dynamic, due to the way the algorithm we use works. [speaker002:] I think it would be in your best interest to offer competitive prices [speaker001:] I agree. I can offer you a promo code for your next purchase. It is TFMPL and it is for 20% off. [speaker002:] Okay, thank you. [speaker001:] You're welcome. Can I help with anything else? [speaker002:] No, thanks again [speaker001:] Thanks. Have a good day! [speaker001:] hi there [speaker002:] how may i help you [speaker001:] can you tell me when my local store closes? wanted to buy some things today [speaker002:] are you inquiring about our store times? [speaker001:] yes [speaker002:] i can help with that, may i have your name please [speaker001:] Norman Bouchard [speaker002:] thank you norman Our local store hours may vary, but generally store hours are 8 am to 11pm. you can purchase online 247. for more info about your local store, feel free to call them. is there anything else i can help you with today? [speaker001:] ok thanks no that was it [speaker002:] have a good one [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi i recieved a promo code in my email Freeship10 it is saying it is invalid i got it about 5 days ago [speaker001:] I'm sorry to hear that your promo code isn't working. Could I have your name or account ID to pull up your account? [speaker002:] Joyce Wu [speaker001:] What is your membership level with us, Joyce? [speaker002:] silver [speaker001:] Great! I can provide you with a new promo code to use on your order. I'm sorry the first one we sent you is invalid. [speaker002:] np [speaker001:] You can use promo code NDKAC when placing your order. [speaker002:] cool [speaker001:] Is there anything else I can help you with? [speaker002:] nope thats all [speaker001:] Great! Enjoy your day! [speaker001:] Hello, how may I help you today? [speaker002:] I am looking at purchasing these boots but they are considerably overpriced compared to other places Product: Boots Brand: Guess Amount: $59 can i get some kind of discount [speaker001:] Let's see what we can do about this. May I have your full name or account ID? [speaker002:] Joseph Banter Account ID: NROK0Z1O4Z [speaker001:] Just so I am clear, you found these boots cheaper on another competitor's website? [speaker002:] yes that's correct [speaker001:] Let's verify the order identity really quickly. May I have your Order ID as well? [speaker002:] Order ID: 0695589630 [speaker001:] Our pricing algorithms change the prices constantly and on a dynamic basis, so this is out of my control sadly. However I can tell you are a little upset about this and took the time to contact us. So I will generate a one-time promo code with a nice discount for you. Is that acceptable? [speaker002:] Yes that will be fine. Thanks [speaker001:] I am glad I can help. Again my apologies. Here is your promo code: Y56QJ [speaker002:] Ok Thank You [speaker001:] Is there anything else I can help you with today? [speaker002:] No that was it [speaker001:] You have a wonderful rest of your day! [speaker001:] I want to know the refund status [speaker002:] Hello. Thanks for contacting the client support team, how may I help you today? It'd be my pleasure to look into that for you. May I start by getting your full name? [speaker001:] Sanya Afzal [speaker002:] I just need a few details to pull up your order. Can I ask for your username, email address and Order ID? [speaker001:] sanyaafzal080,sanyaafzal080@email.com,3458594896 [speaker002:] Perfect. I see that the refund is currently in progress. That means it should be reflected in your account in the next few days. IT will be credited via chat. [speaker001:] ok thanks [speaker002:] Is there anything else that I can do for you today? [speaker001:] no [speaker002:] We always appreciate you shopping with Acme, have a tremendous day! [speaker001:] Hi! Thank you for contacting AcmeCorp. How may I help you today? [speaker002:] Hello, I'm thinking of buying these boots for my girlfriend but I would like some more information about them. [speaker001:] Sure! What do you need to know about them [speaker002:] I would like to know if they come with a warranty in case she wears them out quickly. [speaker001:] Yes, the warrenty includes the boots being free in defects or workmanship for 12 months. The warranty does not include normal wear and tear [speaker002:] Perfect, thank you! [speaker001:] You're Welcome! Did you have any other questions today? [speaker002:] That's all, thanks. [speaker001:] Thank you for contacting us today. Have a good day [speaker001:] Hi, how may I help? [speaker002:] Hello I saw an item that was cheaper yesterday. whats the problem? [speaker001:] Let's find out, may I have your full name, account AND order ID to verify? [speaker002:] Account ID: 8LNKFIFJQP Order ID: 5263070512 [speaker001:] Full name? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. I'm sorry, but our site uses an advanced algorithm to change prices. I cannot alter them. [speaker002:] okay thanks [speaker001:] No problem, sorry. Anything else I can help you with today? [speaker002:] no [speaker001:] Have a good one! [speaker001:] Hello! Thank you for contacting us today. How can I assist you? [speaker002:] I want to add item to my shipping cart, because I forgot to. [speaker001:] Sure I can help with that. Can I get your name please? [speaker002:] to my order* Rodriguez Domingo [speaker001:] Thank you, Rodriguez. Can I get the Account ID and Order ID as well? [speaker002:] Account ID: UNYETN3OTN, order is 0600210643 [speaker001:] Perfect. And what is the shipping status on the order? [speaker002:] In Transit [speaker001:] Okay, because it is in transit it's unfortunately too late. Can you tell me your membership level? [speaker002:] Bronze [speaker001:] Unfortunately as you are only a bronze member we are unable to add to the existing order. I apologize for that. [speaker002:] That's okay then I wanted to have it all in one order. [speaker001:] Can I help you with anything else? [speaker002:] No [speaker001:] Thank you and have a great day. [speaker001:] Hello. What can I do for you today? [speaker002:] Hi, I can't access my account because I forgot my password. Can you help me reset it? [speaker001:] Absolutely. Let me start by getting your name. [speaker002:] Norman Bouchard [speaker001:] Thank you Mt Bouchard. I will also need to get your user name and pin. [speaker002:] Okay, my username is normanb5 and my PIN is 192647 [speaker001:] Thanks again. It looks like I will have to issue you a new password. Give me a minute to issue you a new one. [speaker002:] Sure thing [speaker001:] Your new password is: snk2gwscpv Was there anything else you needed today? [speaker002:] Okay great, I'll go log into my account now. That's all I needed, thank you! [speaker001:] Yiu are welcome. Have a great evening. [speaker001:] hello [speaker002:] Hey! I need info about a product that I am considering purchasing [speaker001:] What do you want to know [speaker002:] The $89 CK jacket I need a size medium. Is it in stock? [speaker001:] Give me a moment to check for you [speaker002:] thanks [speaker001:] Our jackets come in different sizes. If they are listed as empty on our website then we don't have it in stock Jackets are refilled every month [speaker002:] So there are no mediums or larges available? [speaker001:] Presently they are not [speaker002:] ok I'll check another time then Have a good day [speaker001:] I wish you same [speaker001:] Howdy [speaker002:] Hello, thanks for shopping with AcmeBrands! How may I help you? [speaker001:] Can you tell me more about this jacket I'm interested in? [speaker002:] Sure! What would you like to know? [speaker001:] So I saw this amazing Tommy Hilfiger jacket on your site It costs only $84 and it looks soooo cool I want to buy it but I have one concern I live on the road [traveling saleswoman] And I often lack access to a washing machine Do you know how often the jacket needs to be washed? [speaker002:] Yes! If you are going to wear it regularly, plan on washing it at least twice each season it is worn. If it's a jacket you'll only wear every once in a while, once a season is fine. [speaker001:] So, like, if I wear it on all my sales calls this spring I should wash it twice during the spring? [speaker002:] Exactly! [speaker001:] Oh great I can probably manage that while traveling [speaker002:] Great! Is there anything else you need? [speaker001:] no that's it thank you!! [speaker002:] You're welcome! Have a nice day. [speaker001:] Hello, I need to return some Michael Kors boots as they are the wrong size [speaker002:] One moment please. What is your user id? [speaker001:] alberts6 [speaker002:] What is your email and your order id? [speaker001:] alberts6@email.com, 7920666525 [speaker002:] What is your membership level? [speaker001:] Gold [speaker002:] As a gold member, you have unlimited returns. Would you like to return the item by mail, in store, or at a drop off location? [speaker001:] Mail [speaker002:] What is your address? It will be used to make a shipping label. [speaker001:] 1150 1st Ave Baltimore, CA 59361 [speaker002:] A shipping label has been created. Just send the item back in the mail. Is there anything else you need help with? [speaker001:] That is it [speaker002:] Have a nice day! [speaker001:] Hello. How can I assist you today? [speaker002:] When will the new collection come out for fall? [speaker001:] The fall collection drops on October 3rd. Is there anything else I can help with? [speaker002:] No, that's all I need. Thanks [speaker001:] Excellent. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi I need to check my account regarding an order [speaker001:] Sure, no problem. Can I please have your full name, account ID, and order ID? [speaker002:] David Williams, and I don't have my account ID and I forgot my username I can give you my phone number if that helps or email [speaker001:] Can you please tell me more about what you would like to check regarding your order? [speaker002:] I need information regarding my most recent order [speaker001:] Are there any issues with it? [speaker002:] No, I just don't remember what exactly I ordered. I'm on the road and I don't have my information with me [speaker001:] I apologize, but can you please be more specific? [speaker002:] Can you tell me my shipment date? [speaker001:] Did you receive an email or a notification from us about your shipment? [speaker002:] No Can you pull up my account info with my name, address, and phone? [speaker001:] Before that, I need to know exactly what issue you are having. [speaker002:] My issue is that I ordered an item and I need to know what was ordered, and when it will be arriving. That's what I need. Information about my order, which is in my account, which I cannot access. I don't know how I can be any clearer. My name is David Williams, and my phone number is 270-3984 My address, which is on my order statement as well is 5570 Circle Drive Raleigh, NY 10373 [speaker001:] I am sorry. I am unable to help you. Please contact us at a later time. [speaker001:] HI, how can I help you? [speaker002:] I have a question about my account. [speaker001:] Okay, what is your question? [speaker002:] I got an email stating that I now have the premium subscription added to my account but I never ordered it I was charged $40 for it [speaker001:] I am sorry about that. [speaker002:] so I wanted to be removed from it and get a refund of the subscription price [speaker001:] Sure, can I have your name please [speaker002:] Albert Sanders [speaker001:] This was a scam email. Do not click on anything and rest assured there was no change to yoru subscription or extra charge [speaker002:] oh there wasn't? and that's scary! so you're sure I wasn't charged the $40? [speaker001:] Yes, I am sure. [speaker002:] ok great that's good to know [speaker001:] Is there anything else I can do for you? [speaker002:] that's it thanks [speaker001:] Have a nice day [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi, my name's Sanya Afzal. I have a premium subscription there [speaker001:] Hi, Sanya. How can I help you? [speaker002:] Really all I wanted today was to pay my bill, but I can't seem to find where to do that [speaker001:] I can help you pay your subscription. Can you verify your account ID and order ID please? [speaker002:] yes, they are: X4XZNLNO9T 1864259962 [speaker001:] Thank you. How much would you like to pay today? [speaker002:] I'm actually not sure how much is due, but I'd like to pay it all off [speaker001:] Our standard subscription is $99 per year. Would you like me to use the card on your account or a new card number? [speaker002:] Yes, the card on my account would be great [speaker001:] I've renewed your subscription for you using the credit card we have on file. Is there anything else I can do for you today? [speaker002:] No, that was everything. Thanks so much [speaker001:] You're welcome. Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi! I am hoping to check on the status of my refund [speaker001:] I would happy to help you. Have you already started your return? [speaker002:] I did [speaker001:] May I have your full name or account id please? [speaker002:] My name is Joseph Banter [speaker001:] Thank you may I please have your username, email address, and Order ID? [speaker002:] josephbanter816@email.com Username: josephbanter816 The order ID is Order ID: 4103093957 [speaker001:] Thank Joseph. I do see your refund is still in progress and was initiated online. It should be 2 to 3 more days. [speaker002:] Oh perfect, can you remind me which payment method I used [speaker001:] Yes, it will go back to the card on file. Is that ok? [speaker002:] That should work! [speaker001:] Do you have anymore questions for me today? [speaker002:] That's all for today, thank you so much [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, I hope you can help me. [speaker002:] I think I can. What's the nature of your problem? [speaker001:] I want to check on the status of my order. The shipping cost is too high [speaker002:] I can help with that. Can I have your name or your account ID? [speaker001:] Sanya Afzal LMQ7UGO4NJ [speaker002:] What is the order's shipping status? [speaker001:] Order received I was hoping to cancel and be refunded. [speaker002:] I'll need your username, Email Address, and Order number to verify it. [speaker001:] Username: safzal78 [speaker002:] I can cancel the order for you, or I can downgrade the shipping to something cheaper. [speaker001:] Email Address: safzal78@email.com Username: safzal78 I'd prefer to cancel [speaker002:] I still need the order ID [speaker001:] Order ID: 4602084614 [speaker002:] Your order is valid. I can cancel it right now. [speaker001:] Ok, thank you [speaker002:] The order has been canceled. Can I help you with anything else? [speaker001:] No that was all thank you [speaker002:] Have a good day [speaker001:] Good afternoon, how can I help you today? [speaker002:] I saw a pair of jeans by michael kors that I really liked, is there a good way to remove grass stains from them? [speaker001:] I can pull up information for stain removal on jeans for you. May I ask who I am speaking with today? [speaker002:] Crystal Minh [speaker001:] The best way to remove a grass stain is to soak a sponge in undiluted white vinegar and dab at the stain. Dry it with paper towels and repeat as needed. To help preserve the color of the jeans, wash them inside out using the cold setting. Did that help you Crystal? [speaker002:] yes very much so thanks for the inffo [speaker001:] Great. Is there anything else I can help you with today? [speaker002:] no that was all thank you [speaker001:] Thanks Crystal, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I would like to upgrade to overnight shipping for an item just ordered. I would like to get my item as soon as possible [speaker001:] Okay, can I have your full name? [speaker002:] Joyce Wu [speaker001:] Can I have your account and order ID? [speaker002:] 5346317451 [speaker001:] Is that the account ID or the order ID As I need both [speaker002:] order ID [speaker001:] And your account ID? [speaker002:] Account ID 8E3BCIS1HF [speaker001:] Okay, what's your order's shipping status? [speaker002:] Delivered [speaker001:] Well if the item has already been delivered I can't really upgrade the shipping to overnight. The item should already be there, if it's delivered. [speaker002:] Yes, I agree with you. I'm confused on why I am changing this to overnight delivery when it does say it's delivered... these directions made no sense to me. I have my item.... [speaker001:] Well is there anything else I can help you with? [speaker002:] No, that that's it [speaker001:] Have a nice day then! [speaker001:] Hi! How may I help you today? [speaker002:] HI, I am trying to order a pair of hilfiger jeans, however, whenever I add them to my cart, my cart won't update [speaker001:] I am so sorry this is happening. Let me try and help fix this [speaker002:] thanks [speaker001:] Can you first try and just refresh the page and add the item again [speaker002:] Okay, I refreshed the page [speaker001:] Can you try and add it to your cart again [speaker002:] I just tried, I still can't get them to show up in my cart [speaker001:] Ok, can you log out of your account and back in and then try it again [speaker002:] Great, that seems to have worked, I now see the jeans in my cart [speaker001:] That is great news! Is there anything else I can help with [speaker002:] That is all. Thanks. and have a good day [speaker001:] Thank you contacting us! You have a great day also [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I was calling because I was charged for the order even though I never bought anything [speaker001:] I'm sorry about that, let me look into this matter for you. [speaker002:] Thank you [speaker001:] Could I get your name or account ID please? [speaker002:] Sanya Afzal [speaker001:] I'll just need your username, email address and order ID please. [speaker002:] sanyaafzal800 sanyaafzal800@email.com Order ID: 6051607581 [speaker001:] Thank you. Could I have your membership level with us please? [speaker002:] Bronze [speaker001:] I'm sorry, the system isn't showing any errors for this order. Unfortunately I can not help you regarding this issue. Can I help with anything else though? [speaker002:] No. thats all I needed to resolve today [speaker001:] Have a nice day. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hey, I forgot my username. [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Sure, Rodriguez Domingo [speaker001:] To help me verify your identity, would you please provide your zip code, phone number, and email address? Two out of those three options would be fine. [speaker002:] 73684, 596-6622 [speaker001:] Thank you! Your username is rdomingo1 Would you please verify that you're able to log in with that information? [speaker002:] No it didn't work. [speaker001:] I'm so sorry, that's what I'm showing in our system as your username. [speaker002:] My email is rdomingo430@email.com is it possible that the numbers are 430 and not 1? [speaker001:] You may certainly give that a try! [speaker002:] Yes that was it! [speaker001:] Wonderful! So glad you were able to figure it out.:] Is there anything more I may help you with today? [speaker002:] Nope that's it. Thank you so much. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi! How may I help you? [speaker002:] Hi I'm trying to buy some boots, but my cart won't update when I push the add to cart button [speaker001:] I see, let's try a few different things to fix it. [speaker002:] Ok [speaker001:] Could you try refreshing the page and then adding again? [speaker002:] Sure hold on Nope still not working [speaker001:] Could you try logging in and out? [speaker002:] Yes just a sec No that didn't seem to fix it [speaker001:] On the bottom left of the page, does it say out of stock by chance? [speaker002:] Oh shoot. Yes it does! Dang it. [speaker001:] Sorry, this sometimes happens to our customers. [speaker002:] Well thanks for the info. Boy do I feel silly. [speaker001:] No problem! Anything else today? [speaker002:] That's all [speaker001:] Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] I have a question about a product [speaker001:] Of course, which product is it? [speaker002:] calvin klein jeans [speaker001:] What is your question? [speaker002:] what color are they? [speaker001:] Hello, our jeans come in a variety of colors. This range includes from dark to light blue, dirt brown, quartz stone, and jet black. [speaker002:] okay, thanks [speaker001:] Did you need anything else? [speaker002:] nope [speaker001:] Have a great day [speaker001:] Hi. How may I assist you today? [speaker002:] I want to confirm the shipping address of my order. [speaker001:] I can assist with that. Can I get your name please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you. Can I also get your order id as well as account id? [speaker002:] 3029907739 LJWUYWG1E6 [speaker001:] And do you know what your shipping status is? [speaker002:] Out for delivery [speaker001:] If it is already out for delivery then I will be unable to change the shipping information. [speaker002:] ok, I understand. [speaker001:] I am sorry I couldn't divert the package at this stage. Was there anything else you needed? [speaker002:] no [speaker001:] Then you have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi how much will it cost to gift wrap items? [speaker001:] I can check that for you! What is your name? [speaker002:] Sanya Afzal [speaker001:] Thanks, Sanya! Let me take a look. The cost is $4.99 per item, and it is available for most items, as long as the item is not oversized. Are there any other questions I can help with? [speaker002:] No, that is all, thank you [speaker001:] Great, have a nice day! [speaker001:] Thanks for contacting Acme, how may I help you today? [speaker002:] Hi, I needed some information from you I was thinking of buying some stuff and would like to know what happens if I was late on a subscription payment. [speaker001:] Okay, I can look that up for you in just a second. Our general policy is to charge a late fee for any late subscription payments in the amount of $2 per day after the deadline. However, if you are either a gold or silver member, we give you a 5-day grace period, so you won't be charged any fees even if you pay up to five days late [speaker002:] I am a gold member I see Thank you for the information [speaker001:] That's good to hear, so with your gold membership privileges, if you pay even a few days past the deadline, even though it is technically late, you will not be charged a fee [speaker002:] Thank you [speaker001:] You're welcome, and I'm glad I could help. Is there anything else I can help you with? [speaker002:] That's all. Thank you very much [speaker001:] Have a great day [speaker001:] Hello, how can I assist you? [speaker002:] I want to return an item as it has a stain. [speaker001:] Sure, what's your name? [speaker002:] Joyce Wu [speaker001:] Can I have your username, email address, and order ID, Joyce? [speaker002:] jw634473 jw634473@email.com 9241611703 [speaker001:] What's your membership level? [speaker002:] Bronze [speaker001:] When did you purchase it? [speaker002:] it was bought 2019-12-16 [speaker001:] Okay, do you have the receipt? [speaker002:] yes [speaker001:] Great. In order to send you a shipping label, I will need your full address so I can put it on there. [speaker002:] 8515 2nd Ave La Fayette, CA 60698 [speaker001:] Do you want to return it by mail, in store, or at a drop off center? [speaker002:] by mail for the return if I could [speaker001:] Okay, you should be receiving your shipping label shortly. Is there anything else I can help you with? [speaker002:] that was all [speaker001:] Okay then. Thanks for being a customer. Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] My credit cards keeps saying it's invalid on your website. [speaker001:] Let me help you with that. Could you try to enter your credit card information again? [speaker002:] I tried it, it didn't work. [speaker001:] Ok. Can you log out of your account and then log back in and try again? [speaker002:] Thanks, It just worked. [speaker001:] That is great. Can I help you with anything else? [speaker002:] no [speaker001:] Have a good day. [speaker001:] Hello. How may I help you today? [speaker002:] Hello I have not received my order yet, I have been waiting for 9 days for it to arrive [speaker001:] That is a long time. Let me look into this for you. May I have your name, Account ID, and Order ID please? [speaker002:] My name is Albert Sanders Account ID: 5ZFN882VWY Order ID: 2607339209 [speaker001:] I have you pulled up. It has bee 9 days since you ordered? Correct? [speaker002:] Yes that is correct [speaker001:] Im going to ship you a new order. It should have arrived by now. What item did you order? [speaker002:] it was a Calvin Klein shirt for $94 [speaker001:] Can you provide me your address also? [speaker002:] Address: 5103 Kennedy St San Mateo, NY 50470 [speaker001:] I have resent the item at no extra charge. Anything else I can help you with? hello? [speaker001:] Hello! What's your name, and how may I help you? [speaker002:] My name is David Williams, and I have an order that I need to check, but I can't remember my username to login. [speaker001:] No problem. Could I have your address, and phone number OR email to verify your account, please? [speaker002:] I believe the email I used was davidwilliams841@email.com My address is 510 Lincoln Ave La Fayette, NY 65774 I'm sorry that's 5190 Lincoln Ave actually [speaker001:] Alright, it went through. Looks like your username was Dwilliams200. Does this help you? [speaker002:] Yes, but are you absolutely sure that's my username? I'll try to login. [speaker001:] That's what your identity brings it up as, you may try it now. [speaker002:] Ok. It worked! Thanks very much! [speaker001:] No problem! Anything else, today? [speaker002:] That's it. Have a good afternoon. [speaker001:] Have a good one too! [speaker001:] Hi, how can I help you today? [speaker002:] Hi, there is a jacket I really want, but the site says it is out of stock\ [speaker001:] I can look into that for you. Could I please have your full name or account ID? [speaker002:] Yes, my name is Alessandro Phoenix [speaker001:] Our apologies. I've notified this issue to our internal team. Does that satisfy your inquiry? [speaker002:] Well, no. Can I place an order and get it automatically delivered when it is back in stock [speaker001:] The best I can offer you is a discount code in future purchases [speaker002:] Well, I'll take it, but that's not really what I need... Being a gold member doesn't really get you much, does it, [speaker001:] 4J0D3 is the discount code, I'm sorry I couldn't help you more. [speaker002:] Thanks anyway. [speaker001:] If there's nothing else, have a good day [speaker001:] Why is shipping so high? [speaker002:] Thank you for contacting AcmeBrands. How can I help today? [speaker001:] Can I get refund on shipping fee? [speaker002:] Let me take a look can I have your full name or account ID? [speaker001:] David Williams [speaker002:] Thank you David, can I also have your username, email address, and order ID? [speaker001:] Name: David Williams Phone Number: 982-2533 Member Level: Gold Email Address: dwilliams066@email.com Account ID: PHEQQ2MJSC Username: dwilliams066 Order ID: 4632178699 [speaker002:] What is the status of your delivery? [speaker001:] Order received [speaker002:] In that case, I can waive the fee on you shipment. [speaker001:] Yes [speaker002:] The fee has now been removed from your order. Is there anything else I can help with? [speaker001:] No [speaker002:] Thank you, have a great day! [speaker001:] Hi. How can I help you? [speaker002:] Hi. My name is Albert Sanders. My Order ID is 3345587428. I need to return this Michael Kors jacket for $59. [speaker001:] Ok. What is the reason for returning the jacket? [speaker002:] It was the wrong color. [speaker001:] Ok, can you tell me your username and your email address? [speaker002:] My username is alberts7, and my email address is alberts7@email.com. [speaker001:] What is your membership level? [speaker002:] Bronze [speaker001:] What is the purchase date of the jacket? [speaker002:] 2-16-20 [speaker001:] Ok Can you tell me your address so you can print a shipping label for the return? [speaker002:] 2707 Lexington Ave, San Lima, WA 37550. [speaker001:] Would you like to return it by mail, in a store, or in a drop-off center? [speaker002:] Mail please [speaker001:] Ok, the return is processing and you can print the shipping label and send it in the mail [speaker002:] OK. Thanks. [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] no [speaker001:] Ok, I'll end this chat now [speaker001:] hi how cna i help you [speaker002:] I want to check the status of my subscription [speaker001:] Sure i can help you! what is your name [speaker002:] Joseph Banter [speaker001:] What is our full name, account id, and order id [speaker002:] I don't have that [speaker001:] You have no status becuase ou have 14$ due yesterday [speaker002:] Can i pay it? [speaker001:] sure, waht is your cc number [speaker002:] use hte one on the account please [speaker001:] sure. here is a link so you can chck status going forward do you need anything else? [speaker001:] Hi! How may I help you today? [speaker002:] I'm trying to make a purchase and my credit card keeps getting rejected. [speaker001:] I am sorry that has happened. Let me try and help with this Can you try it one more time for me [speaker002:] It says invalid [speaker001:] Ok, can you try to log out and back into your account [speaker002:] No, that didn't help [speaker001:] Ok, can you verify the item is in stock. This is listed on the bottom left hand side of the product page [speaker002:] It is showing as out of stock [speaker001:] Ok, that is why it is not working. I would ask that you try again tomorrow, Our items usually arent out of stock for long Is there anything else I can help with [speaker002:] No, thank you [speaker001:] You're Welcome! Have a great day [speaker001:] HI, how can I help you? [speaker002:] Yes I would like to know when your annual sale begins [speaker001:] The annual sale occurs during the early months of the year usually during the last week of January. This year, the annual sale started on January 23rd and ended on January 31st. If you missed it this time around, please make sure to subscribe to our [speaker002:] Oh crap I did miss it. Will there be any more nice sales this year? [speaker001:] No, that is our one big sale, but keep an eye for promo codes. Is there anything else I can do for you? [speaker002:] Are there any promos going on currently for gold level members? [speaker001:] Here is a promo code for you EG4QC [speaker002:] Sweet! Thank you! [speaker001:] Have a nice day! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] I am trying to make a purchase, but it keeps telling me that my credit card is invalid. [speaker001:] I'm so sorry about that! May I get your full name, please? [speaker002:] Yes, my name is Chloe Zhang [speaker001:] Thank you, Chloe! I apologize sincerely for the inconvenience. Would you please try re-entering your credit card details again? [speaker002:] Ok, I'll try. No, it's still telling me it's invalid. [speaker001:] No worries! Would you kindly try logging out of your account and logging back in again? [speaker002:] I'll give it a try. It seems to be taking it now. [speaker001:] Wonderful! Anything more I may help you with today? [speaker002:] No, that was all. Thank you [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] hi [speaker002:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker001:] I want to return a jacket I purchased last month It's much smaller than I thought it would be [speaker002:] I'll be glad to help you with that! Your full name, please? [speaker001:] Crystal Minh [speaker002:] To confirm your purchase, may I please get your Username, Email Address, and Order ID? [speaker001:] username is crystalm426 crystalm426@email.com and order id is 7291601083 I don't have the original packaging anymore. Can I still return it? [speaker002:] Let's see what we can do for you! Your membership level, please? [speaker001:] I am not a member. I did a guest checkout. [speaker002:] No worries! Do you happen to have your receipt, Crystal? [speaker001:] no I do not [speaker002:] I'm so sorry Crystal, in that case I'm unable to authorize your return. I sincerely apologize for the inconvenience! Is there anything more I may help you with today? [speaker001:] no that's not acceptable I paid $94 for this jacket and I can't even wear it I only bought it 2 weeks ago and I haven't even wore it because it's too small [speaker002:] I understand your frustration. I'll be happy to escalate your concern to our management team, if you would like? [speaker001:] yes [speaker002:] I have requested that a manager reach out to you for further assistance. Is there anything more I may help you with today? [speaker001:] that was all thanks for nothing [speaker002:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] AcmeBrands, how may I help you? [speaker002:] yeah, I wanna know about tailoring a pair of jean, how much is it [speaker001:] Let me find out for you. [speaker002:] thanks [speaker001:] What is your membership level? [speaker002:] I have short legs and no butt... gotta always get pants fixed well, not a member yet, guest? David Williams [speaker001:] Ok As a guest, you get free tailoring if you buy 3 or more pairs of jeans You have to show your receipts [speaker002:] 3 or more you say? [speaker001:] However if you don't buy 3 or more, then the fee is $15 with a free consultation [speaker002:] okay, that is cool just needed to know thanks [speaker001:] The length of our jeans is often long so we do recommend getting them tailored. Can I help you with anything else? [speaker002:] yeah, and for my stumpy trunks, lol, it is necessary [speaker001:] Have a good day. [speaker001:] Hello [speaker002:] I would like to return my item. it was the wrong color my order number is 6315261003 [speaker001:] I can help you [speaker002:] what do I need to do to return these? [speaker001:] Can I get your full name or account number please [speaker002:] Rodriguez Domingo user name is rodriguez237 [speaker001:] can I also have your email and membership level [speaker002:] yes. my email is rodriguezd237@email.com I am a gold member [speaker001:] great as a gold member you get unlimited returns I will need your mailing address fir the return label [speaker002:] 5212 Circle Drive La Fayette, NY 15413 [speaker001:] Would you like to return by mail, in store, or drop off center? [speaker002:] email is rodriguezd237@email.com I can do by store if one is close enough Thank you. I need the store location please [speaker001:] aone moment [speaker002:] I am assuming this has been resolved. I will return it to the stor [speaker001:] A return label will be issued to your email anything else today? [speaker002:] No Thank you. I appreciate your help [speaker001:] Have a nice day [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] I want to know what the status of my refund is because i haven't seen an update. [speaker001:] Ok. let me see if I can help. One moment. May I have your full name or account ID? [speaker002:] Chloe Zhang [speaker001:] Thanks Chloe. I have pulled up your account. I will need your username, email address, and order ID [speaker002:] czhang66 czhang66@email.com 6940428693 [speaker001:] Thanks, I have validated your purchase. The refund says it is in progress and you initiated it by online payment. It should show up within the next day. [speaker002:] what payment method will it be sent to after it is finished processing? [speaker001:] It will go back on your credit card [speaker002:] sounds good. [speaker001:] Great! Anything else I can help you with? [speaker001:] Hello. How can I assist you? [speaker002:] Hello, I submitted a request for a refund and I am checking on the status, has the refund been issued? [speaker001:] Can I have your full name? [speaker002:] Albert Sanders [speaker001:] Can I have your account and order IDs as well? [speaker002:] order ID is 8315443588 [speaker001:] I actually don't need your account ID. My apologies. Can I have your username? [speaker002:] as978465 [speaker001:] Thanks. How about your email address? [speaker002:] as978465@email.com [speaker001:] Thank you, I was able to find your order. [speaker002:] Great! [speaker001:] The refund is progress, and it was initiated by phone. [speaker002:] How will I recieve my refund? [speaker001:] By phone Is that method satisfactory? [speaker002:] Will the refund be put back in my paypal account as that was the initial method of payment [speaker001:] It can be done by chat, or online as well. Yes [speaker002:] Perfect, thank you [speaker001:] Can I help with anything else? [speaker002:] No thank you so much for your help today [speaker001:] Have a great day! [speaker001:] Hi. How can I help you? [speaker002:] Can you tell me when the annual sale begins? [speaker001:] Yes. The annual sale is always the last week of January This year it started on January 23rd [speaker002:] Great thanks for the information [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] that was everything thanks for the quick answer [speaker001:] Of course I'll end this chat now [speaker001:] AcmeBrands, how may I help you? [speaker002:] I need a refund on order 9100986 purchased 12-24-19 via credit card. I'm a Gold member safzal45 [speaker001:] Let me help you with that. [speaker002:] great! [speaker001:] Is there a reason for the refund? [speaker002:] I don't like it [speaker001:] Got it Could I have your full name or account id? [speaker002:] sanya afzal [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] 9100986790 safzal45 safzal45@email.com [speaker001:] Thank you And how would you like your refund? [speaker002:] credit to my card [speaker001:] Got it Could I have your account id? [speaker002:] don't have my account ID [speaker001:] I need account id for credit card or to add value to your account. Other wise I could send it to you through gift card or paper check. [speaker002:] paper check please [speaker001:] Could I have your full address? [speaker002:] 6737 Kennedy St Baltimore NY 86533 [speaker001:] Thank you [speaker002:] perfect [speaker001:] What is the amount of your refund? [speaker002:] $59 thanks you've been great. I'm done now [speaker001:] A refund check has been made in the amount of $59 dollars which will be mailed to you. Can I help you with anything else? [speaker002:] no [speaker001:] Have a good day. [speaker001:] Hello, my name is David Williams [speaker002:] Hi David, how can I help you? [speaker001:] I want to buy a pair of tommy jeans but they are at a much higher price today yesterday I checked and the price was much lower. [speaker002:] I understand. Our pricing algorithms will change the prices of items based on the market and demand. I know that can be frustrating when you're wanting to make a purchase. [speaker001:] So is there anything we could do about that? maybe a coupon I really want to buy the jeans but not at that price [speaker002:] I understand. Yes I can offer you a 20% promo code. Would you like me to send that to you? oops. Sorry about that! Let me know if you want that promo code and it'll be on its way to you. [speaker001:] dont worry about it I want a promo code yeah [speaker002:] 090VE [speaker001:] thanks a lot I will shop for the jeans now [speaker002:] That is your promo code. Can I help you with anything else? [speaker001:] No that would be it thanks [speaker002:] Great! I hope you enjoy your new jeans:] Have a great day. [speaker001:] Yes o [speaker002:] Thank you for shopping with AcmeBrands! How may I help you? [speaker001:] m trying to use this promo code but it keep saying invalid [speaker002:] Okay, let's find out what happened. May I have your full name? [speaker001:] Rodriguez Domingo [speaker002:] Do you know when you received the promo code? [speaker001:] yes 9 days ago [speaker002:] If it's that old, it is expired, but let me check on something first. [speaker001:] okay [speaker002:] What is your membership level? [speaker001:] Gold [speaker002:] Great! Even though the promo code is expired, I can give you a new one. Your new promo code is: 1FQ6V [speaker001:] okay, great! thank you [speaker002:] Is there anything else I can help you with? [speaker001:] no that will be all [speaker002:] Okay. Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] yes i'm trying to view your site and its running really slow [speaker001:] Let me help you with that. Can you log out and then log back in. [speaker002:] okay, one sec no its still running slow [speaker001:] Ok. Can you tell me if you are having trouble with other websites? Try going to another website. [speaker002:] no trouble with other site [speaker001:] If you are running other programs or have any other tabs open, could you close them? Sometimes they can cause a slowdown. [speaker002:] great! that seemed to be the problem, its running fine now, thank you [speaker001:] That is great. Can I help you with anything else? [speaker002:] no that will be all [speaker001:] Have a good day. [speaker001:] Hi! How may I help you? [speaker002:] Gotta issue here, [speaker001:] What is it so I may assit? [speaker002:] email says you're sending my order to my x's house and is out for delivery can you check before I blow? [speaker001:] I see, that is an issue. Let's fix that for you. May I have your full name to verify? [speaker002:] MY address and where the package should be arriving today is 8640 Kennedy St Raleigh, WA 57637 sorry, jumping ahead here, joyce wu TPAICNSG0O is to verify account [speaker001:] No problem! To verify, could I also have your username, email and order ID? Thank you for your information. [speaker002:] jw570049 jw570049@email.com [speaker001:] Your address has been changed, it should arrive to the correct one now. If not, please contact us and we will refund it. Anything else today? [speaker002:] You have the correct address now? [speaker001:] Correct. [speaker002:] Thank you [speaker001:] Anything else today? [speaker002:] no [speaker001:] Have a great day! [speaker001:] Hello, how may i assist you? [speaker002:] Hi...I bought Guess jeans recently but when I received them the color isn't the same as on the website so I would like to return them my order id is 3161028116 [speaker001:] Okay, I will be happy to help you with that. Can I get your name or account id number? [speaker002:] my name is Rodriguez Domingo and the order id is 3161028116 [speaker001:] Okay, now I will need to validate the purchase. May I get your username and email. [speaker002:] yes it is rodriguezd402 and the email is rodriguezd402@email.com [speaker001:] Great everything was successful. Now what level member are you? [speaker002:] I am silver [speaker001:] Great, what was the purchase date of your product? [speaker002:] I bought it on the 19th of October 2019 [speaker001:] I have great news, with the membership level. You will be able to return it. Now in order to print the shipping label I will need your full address. [speaker002:] Here it is....4729 brushwick dr in brighton, MI, 49916 [speaker001:] Now how would you like to have your return processed? by mail, in store, or drop off center. [speaker002:] I would prefer in a store because there is one near by my house. Perfect...thank you so much! [speaker001:] Great you should be able to make a return now! Do you need any further assistance? [speaker002:] no everything is perfect. Thank you! [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello. What is your companies return policy? [speaker001:] To better help you, I need to know what membership level you are. [speaker002:] I am a guest member. [speaker001:] Alright, in that case we allow returns for purchases made in the last 30 days. Is there anything else I can help you with? [speaker002:] Thank you so much. it was a pleasure speaking with you about this issue. I just overall was not satisfied with the product and will be returning it. [speaker001:] Sorry to hear you had an issue with your product. As long as you are within that 30 day window, you should have no problem with your return Have a great day, and I hope you give us another try soon. [speaker001:] Hello, how can I help you today? [speaker002:] I have a particular question about an item and don't know if you'll be able to find out [speaker001:] What's the question? [speaker002:] I'm looking at the guess tshirts and want to know the specific arm length before purchase shopping for a particular body type and need to know first [speaker001:] Well our smalls have an arm length of 32 inches, medium is 34, and large is 36 Is there anything else I can help you with? [speaker002:] no that's all I needed to know thanks for finding out for me [speaker001:] No worries then, have a nice day! [speaker001:] Hi! how can I help you today? [speaker002:] Hello You might have heard of me. I am Sanya Afzal and I run a very popular Instagram shopping account I ordered some clothes from your site to feature on my account But there is an issue with my order [speaker001:] I'm sorry to hear that. I would be happy to help. What is the issue with your order? [speaker002:] I got a bill for shipping that's $65 That's crazy! That's way, way too high I am an important fashion influencer and I don't deserve to be treated like this I want a refund ASAP [speaker001:] I understand. I want to resolve this for you. Let me pull up your order. I will need your account ID and order ID please [speaker002:] Fine My account is TFTYPNVQ9Y My order is 6203945955 Ugh this is so tedious. I should have asked my assistant to do this [speaker001:] What is the shipping status for the order? [speaker002:] I think it's in transit [speaker001:] And what is your membership level? [speaker002:] I'm a Bronze member [speaker001:] Okay! Well since it is already in transit, I can't change the shipping time, but since you are a valued member, I will immediately credit your account for the amount of shipping. [speaker002:] Good! I finally get the respect that I deserve [speaker001:] I have credited your account. I'm sorry for the inconvenience. Is there anything else I can help you with? [speaker002:] You know, I'm feeling generous today. I might post a positive review of your company on my Instagram [speaker001:] I appreciate that! I'm glad I could resolve this for you. [speaker002:] Yes. I am glad also I don't need anything else. I have a photo shoot coming up, so I gtg [speaker001:] Okay, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I would like to cancel the second item I ordered. I didn't mean to order the second item. [speaker001:] You are wanting to manage your order so you can cancel an additional item? [speaker002:] Yes. I accidentally ordered two items that are the exact same. I just wanted to order one of those. [speaker001:] Okay, may I please have your account ID and full name? [speaker002:] Account ID: 935IU4SKTF Sanya Afzal [speaker001:] Now I will need your order ID. [speaker002:] 2230568276 [speaker001:] Do you know the status of your shipment? [speaker002:] Is says Order Received [speaker001:] How much was the item? Are you still there? This chat will terminate in 3 minutes. [speaker002:] $94 [speaker001:] The amount has been returned to your account and the additional item has been canceled. [speaker002:] Great. Thanks! [speaker001:] Will that be all for today? [speaker002:] Yes [speaker001:] You are very welcome. Have a great day! [speaker001:] hi, how can I help? [speaker002:] Good afternoon I recently signed up for the premium subscription service [speaker001:] oh good [speaker002:] and actually wanted to know the status of it [speaker001:] what is the problem? [speaker002:] and if I have any remaining balance [speaker001:] sure what is your name? [speaker002:] Crystal Minh [speaker001:] can I have your account & order ID please? [speaker002:] Account ID is BFY4OTGKNR and Order ID is 0892938991 [speaker001:] your subscription is active! [speaker002:] Oh great! [speaker001:] there will be $14 due in three days [speaker002:] Okay! [speaker001:] is there anything else? [speaker002:] I'll pay that then No that would be all Thank you! [speaker001:] thanks for being our member! have a good day! [speaker001:] Hello, how may I help you? [speaker002:] Hi i am interested in buying some things but i have some issues with sizing what is the returnrefund policy [speaker001:] Let me check on that for you. [speaker002:] i am afraid i will buy something that doesnt fit [speaker001:] The return policy depends on your membership level. Can you tell me what your level is? [speaker002:] I am a Guest [speaker001:] Thanks. Guests can make returns for purchases within 30 days of the purchase date. [speaker002:] what is the shippingcost related to returns? [speaker001:] Hello, there is no cost to returning an item. [speaker002:] perfect [speaker001:] Is there anything else I can help you with? [speaker002:] nope that is all [speaker001:] Have a great day! [speaker001:] welcome to AcmeBrands! how can I help you? is anyone there? [speaker002:] Hello! i keep trying to search for an item and getting 0 results [speaker001:] oh no! we want you to find lots of items, let's see what we can do to fix this will you please log out for your account, and then login again oddly enough, this is usually enough to fix this issue. did that help? [speaker002:] sorryt! that didnt seem to work Do you have anything else for me? [speaker001:] sure, sry that didn't help. perhaps you need to clear cookies [speaker002:] Let me try that now i'll restart! That seemed to do the trick!! thank you! [speaker001:] fabulous! is there anything else today? [speaker002:] nope that is aLl! [speaker001:] have a nice day! good bye for now [speaker001:] Hi. How can I help you? [speaker002:] I wanted to change the shipping address of my order [speaker001:] Ok, I can help with that [speaker002:] Great! the Order ID: is 9742482257 [speaker001:] Can you tell me your full name or your account ID? [speaker002:] Name is David Williams Acct #: S60CT1PQ8Z Great! [speaker001:] Ok, what is your address? [speaker002:] 0669 Brushwick Drive Baltimore, WA 22050 [speaker001:] Can you tell me your phone number and email address? [speaker002:] 615-647-5065 dw356514@email.com [speaker001:] Can you tell me the old address? [speaker002:] 1245 This Old Lane Seattle, MD 21045 [speaker001:] Ok your address has been updated [speaker002:] Thank you so much for your help!!! [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] That is it! Thanks again for all your help! [speaker001:] Ok, I will end this chat now [speaker002:] Have a great idea! [speaker001:] Thank you, you too [speaker001:] Hi, I need help recovering my username my name is Sanya Afzal [speaker002:] Hello, I can help you with that. Thank you Sanya. One minute while I pull up your account. I will also need you zip code and phone numberemail please. [speaker001:] 58131 sa997404@email.com [speaker002:] Thanks for waiting. Your user name is: SAfzal1 [speaker001:] thanks have a great day [speaker002:] Thank you, same to you. [speaker001:] Hello, how can i help you [speaker002:] What color does the jacket come in? I want to return the jeans I ordered. Here's the order ID:Purchase Date: 2019-12-28 Order ID: 6332553218 [speaker001:] Oh you want to make a return? [speaker002:] YES [speaker001:] You got the wrong color jacket? [speaker002:] jeans, too small Where do I send the package to? Will you cover the shipping? [speaker001:] Okay. Have it been delivered to you yet? And yes we do. [speaker002:] omg, goodbye. Are you paying attention in the thread to what I am saying? Okay, send me a post paid mail back label now. [speaker001:] Yes, I am trying to get the shipping status so I know what I need to do to help you. [speaker001:] Hello, thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi there Is there a local store near me? When does it open? [speaker001:] Let me see what I can find out! One moment, please. [speaker002:] Thanks [speaker001:] There is a store in your area and if it follows AcmeBrands recommendations, it should be open at 8am. If that doesn't work for you, you can always visit us at www.acmebrands.com day or night! Is there anything else you need? [speaker002:] Wow thanks Thats it i guess then [speaker001:] Okay. Have a wonderful day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hello. I'm thim Sorry,I'm thinking about buying the 54 dollar guess boots but I need some more info on them. [speaker001:] I can help you with product information, but first, could I have your name? [speaker002:] yes, its Rodriguez Domingo. [speaker001:] What type of information would you like about the boots, Rodriguez? [speaker002:] Are those particular boots waterproof? [speaker001:] Most of our boots are waterproof. We have different designs for each season, so there are some that are non-waterproof. To be sure, you can check the guarantee that is attached when purchased. [speaker002:] ok thanks [speaker001:] You're welcome. Is there anything else I can help with? [speaker002:] no that's all i needed [speaker001:] Great! Enjoy the rest of your day. [speaker001:] I can't access my account because I lost my cellphone that I use for authentication. Can you help me? [speaker002:] Hello, thank you for contacting AcmeCorp, how may I help you today? Yes I can help? Do you need your password or two-factor auth? [speaker001:] I need to have my two-factor authentication reset. [speaker002:] Apologies, I meant I can help no question mark. [speaker001:] Haha, that's fine. I understand. [speaker002:] May I have your full name or account Id? [speaker001:] Chloe Zhang [speaker002:] Thank you. Thank you Chloe, do you have your email address? [speaker001:] I do not. [speaker002:] Do you have your pin number [speaker001:] I have my security answer. Is that the same thing? [speaker002:] Yes. What is your favorite color? [speaker001:] Ahmed? [speaker002:] What is your mothers maiden name? Correct. I have sent reset code, it should work now. [speaker001:] Perfect. Thank you! [speaker002:] I will also send a link about best security practices. Anything else I may help you with today? [speaker001:] Nope! [speaker002:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello! How may I help you? [speaker002:] I wanted to inquire about extending my premium subscription service. [speaker001:] May I have your full name and account ID? [speaker002:] Santa Afzal Q4OFKWR3WS [speaker001:] Thank you Santa. May I have your order ID too please? [speaker002:] It's Sanya damn autocorrect [speaker001:] You've been typing Santa a lot, huh? Thank you Sanya.;] [speaker002:] yea, it's great! [speaker001:] Order ID please? [speaker002:] 6476641098 [speaker001:] Thank you. Sanya, what is your membership level? [speaker002:] Guest [speaker001:] We are unable to offer extensions to guest members. [speaker002:] is there no exemption to this? [speaker001:] I am able to contact my manager to get in touch with you. May I have your phone number for them to call? [speaker002:] That would be helpful, thank you 087-2261 [speaker001:] Thank you. My manager should be calling you before the day is over. Is there anything else I can help you with? [speaker002:] That is it [speaker001:] Have a great day. [speaker001:] Hi, how can I help you? [speaker002:] I would like to change my shipping method, so that my delivery is for next week. I'm trying to avoid shipping fees. [speaker001:] Ok, I can help with that [speaker002:] Thank you! What do I need to do? [speaker001:] Can I get your full name or Account ID please [speaker002:] I have both My name is Rodriguez Domingo, and my account ID is OV0LJT1XA6 [speaker001:] Thanks, and you just want to get slower shipping to avoid paying more money correct? [speaker002:] Yes, that's correct. [speaker001:] Great, can I also have your order ID to check your purchase [speaker002:] My order ID is 2179355685 [speaker001:] Do you know the Shipping Status? [speaker002:] It says Order Received. [speaker001:] thank you [speaker002:] You're welcome. [speaker001:] Also, what's your membership level? [speaker002:] My membership level is gold [speaker001:] Great! I will be able to delay the shipment, one moment please [speaker002:] Great, thank you! [speaker001:] Your welcome [speaker002:] Perfect, thank you! [speaker001:] Ok, it's done! Your welcome, can I help with anything else [speaker002:] No, that was it. [speaker001:] Have a great day [speaker001:] Hi there! How may I help you? [speaker002:] Hi I'd like to know more about a product because you are thinking about buying it [speaker001:] Okay, great. Which product were you wondering about? [speaker002:] Product: jeans and the brand is Calvin Klein [speaker001:] Great. Let me pull up the information. What, specifically, did you want to know? [speaker002:] I would like to know how much does it cost to get it tailored? [speaker001:] Sure, I will look into that for you. Stitching depends on how much text you would like to add. It is 30 cents per character for the first 15 characters. 20 cents per character for the next 15 characters. 10 cents per character for any additional characters. [speaker002:] ok thank you [speaker001:] Are you talking about tailoring or personalized stitching? [speaker002:] tailoring [speaker001:] Oh, I'm so sorry. I misread your response. If you are a bronnze, silver, or gold member, then tailoring is free. [speaker002:] Ok thanks [speaker001:] Are you a member or a guest? [speaker002:] guest [speaker001:] Then tailoring is free if you have bought 3 or more pairs of jeans and have the receipts. Otherwise, tailoring is $15 per pair with a free consultation. Our jeans do run long, so we recommend getting them tailored. Does that answer your question? If you have any other questions, then feel free to reach out. Have a wonderful day! [speaker001:] Hello, how can I help you? [speaker002:] I would like to buy something but my cart is not updating [speaker001:] Okay, can you try to log out and log back in? [speaker002:] Yes, I tried that still not loading [speaker001:] Okay, try to refresh and add the item to your cart one more time. [speaker002:] OK perfect, that worked for me, thank you so much [speaker001:] Great, glad it works. Enjoy your day! [speaker001:] Hi, how can I help you today? [speaker002:] HI, I was looking to find out how I can keep my annual subscription active [speaker001:] Of course, happy to help. Can I please start by getting your full name or account ID? [speaker002:] Alessandro Phoenix is my name, and my account ID: MSNU9VW06H I have a premium subscription already I was wondering what the fee is to keep my account active? [speaker001:] Ok I see. Let me take a look for you. Do you have an order ID for your subscription? [speaker002:] No I am currently gold member [speaker001:] No worries! It looks like your subscription actually was due to renew yesterday, with the amount of $55 due. Would you like to pay that now? [speaker002:] Great, I would like to pay that fee, and I will be able to still have the benefits of expedited shipping and special discounts right? [speaker001:] Of course! We appreciate our gold members! Do you have a credit card number to use? Otherwise I can use the card on file. [speaker002:] Please use the card on file [speaker001:] Great, and you would like to pay the $55 now? [speaker002:] Yes [speaker001:] Perfect, the payment has been made. Is there anything else I can assist with? [speaker002:] So this fee is good for a year now right? I see it is an annual fee, so I assume I am good for a year from now right? It is an annual subscription [speaker001:] Yes, the subscription is annual Is there anything else I can help with today? [speaker002:] Okay, thanks for the help,and have a great day. No further assistance needed. [speaker001:] Great, thank you! [speaker001:] i have a big issue with shipping the cost is way too high [speaker002:] Hello, thank you for contacting AcmeCorp, how may I help you today? So you are not happy with the shipping costs? May I have your full name or account id please? [speaker001:] Name: Chloe Zhang i am not happy, its way too high! [speaker002:] Thank you may I please have your username, email address, and Order ID? In order to see what are options are I need to validate the purchase. [speaker001:] Username: cz405649 Email Address: cz405649@email.com Order ID: 9954188350 [speaker002:] Thank you Chloe, what is the shipping statu? [speaker001:] Shipping Status: Order Received [speaker002:] I have gone ahead and waived the shipping costs for your order. Is there anything else I may help you with today? [speaker001:] amazing!! thank you! thats all [speaker002:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi. My name is Anne. What did you need help with? [speaker002:] I am wondering if I can get an extension on my premium subscription. [speaker001:] Let me check that for you. Can I get your name? [speaker002:] Albert Sanders [speaker001:] Thank you. I need to get your account id and your order id. [speaker002:] ok, my account id is ASEDNSDVIV My order id is 1027160873 [speaker001:] Thank again. Lastly, could I get your membership level? [speaker002:] Yes, it's gold. [speaker001:] As a gold member you qualify for an extension which I have just put into place. [speaker002:] Thanks so much! [speaker001:] You are welcome. Can I help you with anything else? [speaker002:] No, that's all I needed. Thanks [speaker001:] Have a wonderful day. [speaker001:] Hi! [speaker002:] hello, how can i help you [speaker001:] I have this subscription shopping service and wanted to make sure that it is still active [speaker002:] Okay I will happily help you with this. Can i get a full name [speaker001:] David Williams [speaker002:] Okay, I found you. Now can i get an account id and order id [speaker001:] Account ID: NHKOHPSEVR Order ID: 0257369738 [speaker002:] Good i was able to verify your identity. Now the status of your subscription is true. That means it is still active. Do you need anymore help? [speaker001:] is there a fee due? [speaker002:] Yes 55 is due for upcoming payment. [speaker001:] Would you know when its due? [speaker002:] It is due tomorow. [speaker001:] i would like to make the payment if its possible please [speaker002:] sure thing, Would you like it charged to the card on file? or do you have another card you want to use? [speaker001:] yes please the one on the file [speaker002:] Okay I have renewed your subscription do you need anymore help [speaker001:] Thats all. Thank you [speaker002:] have a great day [speaker001:] Hello! [speaker002:] Hi! How can I help you today? [speaker001:] I need to return some boots [speaker002:] Okay, I can help you return your boots. Is there a problem with them? [speaker001:] They are the wrong size I guessed on the size and I was way off [speaker002:] No problem, May I get your full name. [speaker001:] Albert Sanders [speaker002:] Do you have your username, Albert? [speaker001:] albertsanders230 [speaker002:] and an email address and order ID, please? [speaker001:] The order ID is: 7294050987 albertsanders230@email.com [speaker002:] Albert, what is your membership level? [speaker001:] Guest [speaker002:] What was the purchase date on the order? [speaker001:] 2020-01-01 [speaker002:] I'm sorry, the return period for that item is only 30 days. [speaker001:] Oh, can I exchange them for a different size? [speaker002:] I'm afraid that is only allowed within the initial 30 days. Is there something else that I can help you with? [speaker001:] No, that was it [speaker002:] Sorry I was unable to issue you a refund, have a great day! [speaker001:] Hello, how can i help you [speaker002:] Hi, I wanted to check on my order status...my shipping price seemed way too high [speaker001:] Do you want to downgrade it so its lower? Or are you trying to waive it? [speaker002:] No, I think I'd just like to cancel the order and get a refund or get the shipping waived if that's possible [speaker001:] Okay I can see about helping you with this issue. Can I get your full name [speaker002:] Chloe Zhang [speaker001:] Okay, i found your account I now need to validate purchase. I will need your username, email and order id [speaker002:] Username: cz278641 Order ID: 9611812617 Email Address: cz278641@email.com [speaker001:] Thank you. Can i get the status of your delivery now [speaker002:] delivered [speaker001:] If that is the case the best i can do is give you a shipping refund. The standard shipping is 8 $ so i will refund that. [speaker002:] ok that's fine thanks so much [speaker001:] It has been refunded. Do you need anymore help. [speaker002:] that's all thanks for the help [speaker001:] have a great day. [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hello [speaker001:] Hi there! [speaker002:] I bought a promotional package last month and it was supposed to come with a $40 credit but I still haven't received it what's going on? [speaker001:] I'm sorry your missing credits on your account. I'd be happy to find out for you. Could you provide me with your name or account ID? [speaker002:] Norman Bouchard [speaker001:] Yes, I see that your credit wasn't applied to your account in error. I'd be happy to provide you with a promotional code for the credits so that you can use it on your next purchase. [speaker002:] ok thanks make sure it's $40 please wait [speaker001:] You can use promo code 18EF3 during checkout of your next order and you will receive $40 off. [speaker002:] Can you make it $45 for the frustration I suffered? [speaker001:] No, I'm sorry, I can only provide you with the credits that were missing. [speaker002:] ok fine [speaker001:] Is there anything else I can help you with today Norman? [speaker002:] no that was all [speaker001:] Okay. Enjoy your day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi there, I've been trying to access my account but I seem to have forgotten my username. Could you help me? [speaker001:] I am sure we can get this fixed for you. May I have your full name? [speaker002:] My name is Joyce Wu [speaker001:] Thank you for that. I will next need 2 of the following: zip code, phone number or email address. [speaker002:] No problem. My phone number is 599-6783 and my zip code is 68626 [speaker001:] Fantastic. Give me one moment and I will create a temporary username for you. Here is your temporary username, you can of course change it at any time: jwu1 [speaker002:] Okay perfect [speaker001:] Is there anything else I can help you with today? [speaker002:] No that's everything. You've been very helpful. thanks! [speaker001:] You have a wonderful rest of your day! [speaker001:] Hi! How can i help you? [speaker002:] Hello. I cannot seem to log in to see my online shopping history. I have lost the phone for my 2 step authentication and dont know what to do now. [speaker001:] Sure! Can i have your username? [speaker002:] My name is Norman Bouchard. [speaker001:] What is your email? [speaker002:] I do not have that information at this time. I need to get that from you. I can give you my address, my member level, and my security answer if that will help at all. [speaker001:] Yes! I am going to aks you a security question, what is your mother's maiden name? [speaker002:] Alexander [speaker001:] I will resend the pin to the address saved on file. and reset the code with that email does that work? [speaker002:] That will help a lot. Thank you for your help. [speaker001:] Great! Do you need anything else? [speaker002:] No, not at this time. If I keep having issues I can come back? [speaker001:] definitely. have a good day [speaker001:] Hi, how may I help you today? [speaker002:] Hi, I just got charged $74 for a pair of jeans I never bought! You have got to be kidding me! [speaker001:] So sorry to hear that! Let's see what I can do to solve this issue. To get started, can I get your full name or account ID to pull up your account? [speaker002:] My name is Rodriguez Domingo [speaker001:] OK, now i need to check which order you are referring to What is your username, email and order ID? [speaker002:] My username is rodriguezd905 the email is the same, but @email.com Order ID: 2656347300 [speaker001:] OK Rodriguez, all those items have been validated. OK, I have looked into this issue for you and I don't think its actually an issue Can I get your membership status? [speaker002:] Silver What do you mean its not an issue I just got charged $74, that's totally an issue! [speaker001:] So basically, even though it says you were charged, it does not show up as charged on our end How did you find out about this? [speaker002:] I got some bill associated with it [speaker001:] Right, was it an email? [speaker002:] yes [speaker001:] Well, I assure you that email was not from AcmeBrands because you were not charged for anything, since you did not buy anything [speaker002:] Hmm, ok so no charge was made? [speaker001:] That is correct [speaker002:] Ok, I guess i'll check the email again then. Definitely a bit confused. [speaker001:] That's understandable. Given the situation, if anything shows up in your bank account, please do contact us again, but from our end, nothing is showing up [speaker002:] Ok, got it [speaker001:] Will that be all today? [speaker002:] yea [speaker001:] great, have a nice day then [speaker001:] Hi! How can I help you today? [speaker002:] Yes i like to see if i could get an extension on my payment for my subscription because i don't get paid until the end of the week [speaker001:] No problem, one moment please Can I please have our full name or account ID. [speaker002:] Sanya Afzal and my account id is 5MZRIYWDTT [speaker001:] Great. Can I please have the Order ID. [speaker002:] sure its 0760653202 [speaker001:] Thanks! What is your membership level? [speaker002:] sliver [speaker001:] How late are you on the payment? [speaker002:] it would be two days late [speaker001:] Unfortunately, as a silver member I can only help you if it was one day late. Is there anything else I can do for you today? [speaker002:] no that will be all [speaker001:] Great, thank you for contacting AcmeCorp and have a good day! [speaker001:] Hey I need to know if you have a certain size of a particular product. [speaker002:] Okay, which item are you interested in? [speaker001:] I need a Medium Guess shirt. The $69 one. [speaker002:] Sure, let me check that for you. [speaker001:] Thanks. [speaker002:] Could I get your name please? [speaker001:] Alessandro Phoenix [speaker002:] Mr. Phoenix, although our shirts come in a variety of sizes if the size is listed as empty it is out of stock for the moment. [speaker001:] Oh no... [speaker002:] Shirts are refilled the second week of the month so checking around then is a good idea. [speaker001:] Ok, I guess I will try again another time. Ok I will check then. Thank you for letting me know. [speaker002:] Can I help out with anything else today? [speaker001:] That's all, thanks! [speaker002:] I was happy to help, have a nice day. [speaker001:] How can I help you? [speaker002:] Good afternoon. I wanted to initiate a return of something I bought on your site because upon arrival, it appears to have what I believe to be a mustard stain on it [speaker001:] Oh no, sorry about that. Can I have your name to pull up your account? [speaker002:] Sure. My name is Chloe Zhang [speaker001:] I need to validate your purchase, can I have your username, email and order ID? [speaker002:] Sure. My username is chloezhang675. My email address is chloezhang675@email.com And the order ID is 1592434612 [speaker001:] Thanks, and can I have your membership level? [speaker002:] I have gold membership [speaker001:] Great, our Gold Members are allowed unlimited returns. Can I have your address to generate a shipping label? [speaker002:] Sure. It is 6086 Brushwick Dr Newark, CA 31706 [speaker001:] And how would you like to return the item? [speaker002:] Is it possible to make the return by mail? [speaker001:] Yes, just print the label out and return it by mail. Can I assist with anything else today? [speaker001:] Hi, there! How may I help you? [speaker002:] Hi there, sorry to bother you with this. i think I'm in the right department. Um I want to check the status of an order because it seems like I was charged extra for something I didn't have on it? [speaker001:] Okay, I can definitely help you with that. May I have your full name or Account ID please? [speaker002:] Norman Bouchard and SFUOF7MIN2 [speaker001:] May I have your Order ID? [speaker002:] 4979335864 Not too sure how it could have happened [speaker001:] Let me see if I can get to the bottom of this for you. [speaker002:] Thank you I appreciate it [speaker001:] Yes, your account does show that an error was made. [speaker002:] Oh no [speaker001:] Are you a Gold or Silver member? [speaker002:] Bronze sadly [speaker001:] I'm very sorry, but I am unable to remove this fee. The system is telling me that the fee is associated with a pricing surge. [speaker002:] Oh.....well that's odd I guess if that's how that works...alright then? [speaker001:] Sometimes this happens, and it is happening more frequently since the Corona virus appeared. [speaker002:] Yeah I can understand that...well I guess thanks for looking into it? [speaker001:] For future reference, Gold and Silver members always have fees removed, no questions asked. [speaker002:] Seems a bit odd Bronze don't if it wasn't our fault but in trying times I guess it's fair [speaker001:] I am very sorry that I cannot remove the fee. Can I help you with anything else? [speaker002:] Nah should be fine, thanks though [speaker001:] You are welcome. Have a wonderful day. [speaker001:] Hi. How can I help you? [speaker002:] I need to change the phone number on my account, one of the numbers is off. [speaker001:] Ok, I can help with that [speaker002:] Thanks. [speaker001:] Can you tell me your full name or your account ID? [speaker002:] Joyce Wu [speaker001:] Ok what is the phone number that is currently on the account? [speaker002:] 853-6041 [speaker001:] Ok, can you tell me your zip code, username, and email address? [speaker002:] The four should be a three. Sure, my zip code is 10881. Username is jw697322 jw697322@email.com Thanks a lot for your help. [speaker001:] Of course Is there anything else I can do for you today? [speaker002:] Nope, that's it. You have a great day now! [speaker001:] You too [speaker001:] Hi, how can I help you? [speaker002:] i would like to check the status of my order because there seems to be an extra fee added for no reason [speaker001:] Ok I can help with that [speaker002:] ok [speaker001:] So you made an order and there is an extra fee on it? [speaker002:] yes [speaker001:] Ok, can I get your full name or Account ID please [speaker002:] Norman Bouchard. account id is YBYQ9QFNHA [speaker001:] Do you know what the fee is for? [speaker002:] no that is why I am contacting you to find out what happened [speaker001:] Ok, great Can I have your Order ID also? [speaker002:] 4265857378 [speaker001:] One moment while I check our side for the error [speaker002:] ok [speaker001:] Ok, it looks like we made an error so I can remove that fee for you [speaker002:] ok thank you [speaker001:] Your welcome How much were you overcharged for? [speaker002:] that is all. thank you. sorry but i was charged $5 more [speaker001:] Okay you have been refunded the $5 [speaker002:] thank you [speaker001:] Your welcome. Can I do anything else for you today? [speaker002:] that is all [speaker001:] Have a great day [speaker001:] Hello, how can I help you? [speaker002:] I signed up for a premium subscription, is it possible to get a extension, I need more time to get money. [speaker001:] Okay, can I get your full name, account ID and order ID? [speaker002:] My name is Sanya Afzal My account ID is HOVHJC1XZP And my order id is 1347533975 [speaker001:] What membership level are you? [speaker002:] I am gold [speaker001:] Okay, your subscription has been extended Is there anything else I can help you with? [speaker002:] No, thanks so much. [speaker001:] Have a great day! [speaker001:] Hello and welcome to AcmeCorp, how can I help you today? [speaker002:] Hi! I was trying to use a promo code while making a purchase this morning but the code is showing invalid. I was hoping you could help me with it I got this code 8 days ago [speaker001:] Sorry to hear that. I'll be happy to assist with this. Can I have the full name on your account? [speaker002:] Albert Sanders [speaker001:] I am going to check our system about this. Yes, our promo codes last 7 days only, so yours is expired now. May I ask your membership level? [speaker002:] Oh Silver [speaker001:] Yes, as a valued Silver member, I can give you another promo code complimentary. [speaker002:] Thank you Appreciate it [speaker001:] Here is a promo code for 20% off your next purchase. Good for the next 7 days. Q70PF You're welcome. Is there anything else I can assist you with today? [speaker002:] Thats all. You have been very helpful. Thank you [speaker001:] Wonderful, have a nice day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I would like to check an order please. [speaker001:] Let me help you with that. What would you like to know about your order? [speaker002:] Received an email saying I ordered two items but I only ordered one. Help. [speaker001:] Let me check that for you. Could I have your full name or account id? [speaker002:] Account ID: WKKVCJCWJK [speaker001:] Could I have your full name and order id to verify your identity? [speaker002:] Alessandro Phoenix, Order ID: 5480354319 [speaker001:] Thank you What is the shipping status of the order? [speaker002:] you are welcome [speaker001:] What is the shipping status of the order? [speaker002:] it says delivered, but I haven't seen it yet. [speaker001:] Ok What is your membership level? [speaker002:] guest [speaker001:] Thank you. [speaker002:] you are welcome [speaker001:] The package should be there soon but please be patient because sometimes it is marked as delivered by mistake. When it gets there you need to call back to start the return proccess. I am sorry that we can't do anything yet. [speaker002:] does my order say one or two items? [speaker001:] Two items. You will have to start the return process for the second item if you don't want it. [speaker002:] Ok then I will call back when I receive it. Thank you. [speaker001:] Can I help you with anything else? [speaker002:] No that is it for now. Be well. [speaker001:] Have a good day. [speaker001:] Hello I am trying to find some information on my order [speaker002:] Hello, how can I help you today? [speaker001:] I was reviewing my order and it appears that the payment method is not correct [speaker002:] I'm sorry to hear that. So you are needing to change the payment method, is that correct? [speaker001:] I'm sorry I actually need to find out the status of a refund and see how I would be receiving that refund? [speaker002:] That is quite alright. I'd be glad to help you with that. May I have your full name or account ID? [speaker001:] Absolutely my name is Crystal Minh Were you able to locate the refund status? [speaker002:] Thank you so much. One moment please. May I have your username, email, and order ID? [speaker001:] I have the order ID. It is 1012809669 I also have user ID of cm442144 and email of cm442144@email.com [speaker002:] Thank you so much. [speaker001:] Sure let me know if I can provide any additional information [speaker002:] Your refund is in progress right now and you should be receiving it within the next 3 to 5 business days. [speaker001:] That sounds perfect should I see a credit through paypal? [speaker002:] Yes ma'am. You will receive credit through paypal. [speaker001:] Great that is all the information I needed. Thank you for your help. [speaker002:] Is that all that I can do for you today? Okay, have a great day. [speaker001:] Can I upgrade shipping to overnight delivery? [speaker002:] Hi, there. How may I help you? I can certainly look into that for you. May I have your name please? [speaker001:] David Williams [speaker002:] Can I get your Account ID and Order ID? [speaker001:] NRPFXEX6QP 4312302097 Silly me, I just logged in my account and saw its delivered I feel silly 😂 No need to upgrade I guess [speaker002:] Oh how funny! I guess not! Is there anything else you need today? [speaker001:] No that's it Sorry to waste your time Thank you anywyas [speaker002:] Have a great day! No worries! [speaker001:] Good afternoon, how can I help you? [speaker002:] Can you check my order status online? I lost my phone so I cannot access my account Name: Joseph Banter [speaker001:] sure, one moment just to confirm, do you want to know the status of your shipment? [speaker002:] yes [speaker001:] What do you want to know about your shipment? you got a message saying that there was an error with the delivery maybe [speaker002:] I just needed to see what it was cause I lost my phone the status thanks [speaker001:] ok, one moment please [speaker002:] yep [speaker001:] I am going to review the options to answer your question, sorry for the delay. [speaker002:] okay [speaker001:] Mr. Joseph maybe you want a change of the authentication reset 2 factor I mean [speaker002:] sure [speaker001:] So you have access to your account again. alright [speaker002:] yes thanks [speaker001:] would you give me your email please [speaker002:] jb616910@email.com [speaker001:] ok, I already sent you to the mail so that you can perform the reset and access your account again. In addition to this, let me send you a link with some safety tips to prevent more cases like these. [speaker002:] thanks [speaker001:] all set a pleasure to help you [speaker001:] Hello. I need to change my address you have for me because it is wrong. [speaker002:] Okay, I'm sure I can help you with that. Please hold for a moment. [speaker001:] Ok [speaker002:] Could I get your name or account ID please? [speaker001:] Alessandro Phoenix [speaker002:] Okay, can I get your current address? [speaker001:] 7498 Lincoln Ave Brighton, WA 36131 [speaker002:] Can I get your ZIP code, phone number and PIN number please? [speaker001:] 36131, 979-3555, 5454 [speaker002:] Thank you for that information. I'm not able to verify that PIN number, could I get your user name or email address? [speaker001:] username is ap106624 [speaker002:] Okay, thank you for that. So is the address you gave me the new one you want me to change it to? [speaker001:] Yes Perfect, thanks! [speaker002:] Okay everything has been updated in our system. [speaker001:] Alright, that's all I need, thank you. Have a great day! [speaker002:] Are you quite happy with everything then? Can I help with any other matter? [speaker001:] Nope, gotta run thanks. [speaker002:] Great, have a nice day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] hi! I was calling to resolve a problem I have.. [speaker001:] Okay, I'll see what I can do for you [speaker002:] I was trying to buy an item but when i checked this morning the price was much higher than it was yesterday It was much cheaper yesterday I was hoping you can help me with it [speaker001:] Yes, I'm sorry to say that our prices are set by algorithms, so they can change quite often. I'm afraid it's mostly out of my control when the prices change [speaker002:] There must be something you can do I am a silver lever member and have been a loyal customer [speaker001:] Well we definitely appreciate our loyal Silver members, so if I could trouble you for some information, I can send a promo code that will cover the difference [speaker002:] thank you [speaker001:] May I ask your full name, account ID, and Order ID? [speaker002:] Albert Sanders Account ID: OXN1WVDER9 Order ID: 0176496412 [speaker001:] Thanks, Mr. Sanders. Based on the account details, the code M7QIM should cover the difference in prices for you [speaker002:] Thank you. I appreciate your help. [speaker001:] You're welcome. Is there anything else? [speaker002:] That is all. Thank you [speaker001:] Excellent. Have a great day [speaker001:] hi [speaker002:] Hello, how may i help you today? [speaker001:] I want to check the status of my order but I've forgotten my password [speaker002:] Oh I am sorry to hear that, let's see what we can do about this. May I have your full name or account ID? [speaker001:] Crystal Minh [speaker002:] Next, may I have your username? [speaker001:] Honestly, I don't know what I used [speaker002:] No problem, we are going to need that so I will need some additional info to get it. I will need 2 of the 3 for the following: zipcode, phone number or email address [speaker001:] 93091 518-8723 [speaker002:] Fantastic, let me get this for you. [speaker001:] thanks [speaker002:] So it appears your username is cmin1 [speaker001:] Thanks can you reset my password for me [speaker002:] Yes I can reset it, I just need one more piece of info to allow me to do so. A PIN number or answer to your security question. [speaker001:] I have my security question but not my pin Security Answer: Alexander [speaker002:] Either one is fine. And here we go. Here is your temporary password, change it as you see fit: l39qxlaxpll [speaker001:] Thanls so much will do [speaker002:] Is there anything else I can help you with today? [speaker001:] That's all for now [speaker002:] You have a wonderful rest of your day! [speaker001:] hi! [speaker002:] hi [speaker001:] Hoe can I help you? [speaker002:] I want to know where my package is [speaker001:] Okay, I can look into that issue for you. Can I have your name please? [speaker002:] Alessandro Phoenix I've been waiting for 5 days now [speaker001:] Okay thank you I will check into it. [speaker002:] thanks [speaker001:] Can i have the account ID and order ID [speaker002:] T8ZJTML3WE and 7885261913 [speaker001:] I'm osrry just some more information to validate the purchas.e username and email address [speaker002:] alessandrop123 and alessandrop@email.com sorry alessandrop123@email.com [speaker001:] What does the shipping status say on your account? [speaker002:] it says sent but obviously it's not..please send it again [speaker001:] Okay, I can certainly do that for you. What items did you order? [speaker002:] it's been 5 days and this is already taking a long time Michail Kors Jeans [speaker001:] A new order has been created and will be shipped overnight. [speaker002:] thanks [speaker001:] Is there anything else I can do for you? [speaker002:] no, have a good day [speaker001:] Thanks you too. [speaker001:] Hi, how can I help you? [speaker002:] Hi. I have a question before I purchase some jeans. I'm looking at the Michael Kors jeans and I'm wondering what the outseam leg length is? [speaker001:] The Michael Kors Jeans have an outseam of 42 inches. Pretty long, but you will be able to get them tailored to your exact height after buying them. [speaker002:] That is pretty long. hmmm. Well thanks for the info. I'll have to think about that. [speaker001:] You're welcome, is there anything else you need? [speaker002:] That's all for now. [speaker001:] Okay, have a nice day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hello, I would like to know how long the arm length is for the Michael Kors shirt? [speaker001:] Okay, I can help with that. One moment, I'll check our detailed product guides. For that item, the sleeve lengths run from 32 inches for small, to 34 inches on medium, and 36 inches on the large shirts Is there anything else that I can help you with? [speaker002:] Ok great thank you, that is all I needed [speaker001:] You're welcome. Have a great day [speaker001:] Hey [speaker002:] Welcome to AcmeBrands. How may I help? [speaker001:] Thanks for the welcoming message my name is Joyce Wu and I am calling to complain I want to buy an item but it was cheaper yesterday much cheaper [speaker002:] OK. Was it cheaper on our website, or with a competitor? [speaker001:] it was cheaper at your website [speaker002:] Ok. Let me pull up your account and see what I can do. OK Joyce. I have pulled up the account. I will need your account id and order id next [speaker001:] ok I can do that Order ID: 9078678619 Account ID: QOELUDNBZP [speaker002:] Thanks. I have verified your ID. Our prices fluctuate due to an algorithm. It could be any numvber of variables. Stock, shipping, demand I hope you understand. [speaker001:] I do is the price likely to go down over the next days or could you give me a couppon to access a better price? coupon* [speaker002:] Of course, Joyce. As a valued customer, I can help. Please use promo code 30EF0 [speaker001:] Ok thanks a lot I will defintely use it. [speaker002:] You're welcome. Anything else, Joyce? [speaker001:] Hi, can you et me know when my subscription expires? [speaker002:] Hello, how may I help you today? I can certainly help you with that. Would you like to know when your payment is due or whether your subscription is currently active? [speaker001:] when it is due [speaker002:] Can you please provide me with your full name, account ID, and order ID? [speaker001:] Albert Sanders CAEPUJXAX4 5058530075 [speaker002:] Thank you. Your subscription is currently inactive. You have a subscription fee of $49 due tomorrow. [speaker001:] ok can i pay it [speaker002:] I will provide you with a link to your account so that you can conveniently check your subscription status in the future. Yes, sure. Your payment of $49 has been processed. [speaker001:] thank you [speaker002:] You are welcome. Is there anything else I can help you with today? [speaker001:] no thats it [speaker002:] Thank you. Have a great day! [speaker001:] Hi! Thank you for contacting Acme today. How may I help you? [speaker002:] Hi, I noticed my subscription was removed from my account... I just wanted to know the status of my account [speaker001:] Sure I can help with that. Can I have your full name? [speaker002:] Rodriguez Domingo [speaker001:] How did you hear about this issue? [speaker002:] I got an email saying my subscription was removed. I still want the subscription. [speaker001:] I just looked into our system and your subscription is still active. It appears that it was a spam email. Please disregard it. [speaker002:] Perfect, thank you so much for helping me out. [speaker001:] You're Welcome. Can I help with anything else today? [speaker002:] Nope, that'll be it [speaker001:] Great! Enjoy the rest of your day [speaker001:] How may I help you today? [speaker002:] my subscription was removed, but I want it [speaker001:] i see, so you wish to pay the past due amount on your subscription? or just check the status? [speaker002:] I want my subscription back Name: Rodriguez Domingo Member Level: Silver [speaker001:] ok, do you know why it was removed? did you forget to pay the bill? [speaker002:] not sure [speaker001:] ok, I will look into this for you, can i have your account id and order id please i will need the account and order id's to pull up your info [speaker002:] There is neither Address: 7035 Circle Drive La Fayette, WA 10175 Product: Boots Brand: Michael Kors Amount: $59 [speaker001:] Sir, if you are inquiring about your subscription, you must have had an account and order # when you bought it i need this info to look into your subscription [speaker002:] I dont have it all the info I have has been given [speaker001:] do you want the subscription, or to order those boots? [speaker002:] I wanted to know my subscription status [speaker001:] i cannot give you a subscription status without a valid account id # and order ID # as i do not know which account is yours by name alone [speaker002:] Okay nevermind then [speaker001:] did you want to know your shipping status? or a status on an order [speaker002:] no [speaker001:] is there anything else i can help you with today [speaker002:] no [speaker001:] have a good one then [speaker001:] Hi how can I help you [speaker002:] Hi! I have a refund in progress already, but I would like to add the Michael Kors boots to that too please. [speaker001:] OK FULL NAME PLEASE Oops sorry for caps [speaker002:] No worries...lol. Sanya Afzal [speaker001:] Also username, email and order id [speaker002:] safzal80, safzal80@email.com, 1144486318 [speaker001:] And what was the price on those boots [speaker002:] The boots are 54$ [speaker001:] OK you're all set Anything else today? [speaker002:] No that's all. Thanks! [speaker001:] Have a nice day [speaker001:] Hello. How can i help you today? [speaker002:] Hi, I signed up for the subscription service, but I do not have the funds to pay for it right now. I wondered if I could go ahead and use the benefits and then pay for it next Friday when I get paid [speaker001:] I'd be happy to look into this for you give me just a moment please [speaker002:] Ok [speaker001:] So your wondering if you could have an extension and pay your subscription a little bit late? [speaker002:] Yes [speaker001:] Okay can I get your full name please? [speaker002:] My name is Chloe Zhang [speaker001:] can i get your account ID and order ID please? [speaker002:] My account ID is 3LXHBLMHGJ and my order ID is 7848182656 [speaker001:] What is your membership level? [speaker002:] Silver [speaker001:] So I can offer you a one day extension [speaker002:] Okay, I will see what I can do to get the amount for a payment as soon as possible. [speaker001:] Okay I have added the extension to your account. Is there anything else I can do for you today? [speaker002:] No, that is all [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hello there [speaker002:] Hello Thank you for contacting us today. [speaker001:] I was hoping to try to change the phone number on my account. I accidentally put one of the numbers wrong [speaker002:] That shouldn't be a problem, can I have your First and last name please? [speaker001:] Alessandro Phoenix [speaker002:] Alright, in order to get the phone number changed I'll need to you provide the number currently on the account and two of the following: Zip code, Pin number Username, Email or an old Oder ID. Order* [speaker001:] Phone Number: 333-7702 Member Level: Bronze Email Address: aphoenix844@email.com Pin Number: 727544 Username: aphoenix844 I'm not seeing a order ID but I do have the address? [speaker002:] Not a problem, that was more than enough information. Thank you! Alright, what number would you like to change it to? Hello? Are you still there? I'm going to go ahead and end the conversation. If you wish to try changing the Phone number on file again just provide the agent with the same information as you gave to me and they'll be able to help you. I hope you have a great day and thanks for shopping with us! [speaker001:] I would to know more about the jacket I am purchasing. I am wondering what is the jacket material? [speaker002:] No problem, one moment please! The outside is made with synthetic materials, which is a combination of Polyester, Nylon, and tricot. This ensures it is windproof. But, the inside is lined with cotton which optimizes it for insulation and allows your body to retain as much heat as as much heat as possible. [speaker001:] That is definitely a comfortable material! Thanks for the info [speaker002:] No problem! Is there anything else I can help with today? [speaker001:] Nothing else, Have a good day! [speaker002:] Thank you! You too! [speaker001:] Hello, how can I help you today? [speaker002:] hi I want to get an item, but my card was rejected [speaker001:] Glad to help. May I have your full name please? [speaker002:] Chloe Zhang [speaker001:] thanks Chloe. did your try entering the credit card information again? [speaker002:] Yes I did [speaker001:] then try logging out and logging back in. [speaker002:] okay. Thanks this worked What do you think could have triggered this [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] No that's all [speaker001:] This is a technical issue maybe. [speaker002:] Okay [speaker001:] Have a nice day! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hello, I need to move my shipping to next week. I need to save on shipping honestly, it's too much. [speaker001:] I completely understand, and I'll be glad to help you with that. Your full name, please? [speaker002:] Albert Sanders and my order ID is 9034852634 [speaker001:] Thank you, Albert. To continue assisting you, may I please get your Account ID as well? [speaker002:] 8XLYMDW1L4 [speaker001:] What is the shipping status on your order? It may say "Order Received", "In Transit", "Out For Delivery", or "Delivered". [speaker002:] Order Received [speaker001:] And your membership level, please? [speaker002:] I'm a guest member [speaker001:] Great! And just to confirm, you would like to downgrade your shipping to next week, correct? [speaker002:] Yes that is correct Hopefully I don't need a gold membership for that. [speaker001:] Not at all! Thankfully you contacted us early, before your order went into processing or shipment. You're all set; the delivery has been changed to next week. Is there anything more I may help you with today? [speaker002:] Oh okay great! Thank you so much, I appreciate it. That's all I needed today [speaker001:] You're welcome! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you today? [speaker002:] I just got an email confirmation on my order, and it looks like you are shipping 2 of item to me. I only wanted one [speaker001:] I see, let me look into that for you. [speaker002:] ok [speaker001:] Could I get your name or account ID? [speaker002:] Name: Sanya Afzal Account ID: F5Q8PTYU91 [speaker001:] Thank you. Can I have the order ID please? [speaker002:] Order ID: 1177478183 [speaker001:] Thanks. Could I ask your membership level with us? [speaker002:] Guest [speaker001:] What is the refund amount that you'd like? [speaker002:] $94 thanks! [speaker001:] Is there anything else I can help with today? [speaker002:] nope, that's it. [speaker001:] Have a nice day. [speaker001:] Hello, thank you for shopping with AcmeBrands! How can I help you? [speaker002:] Hi, I have found a great deal today! I was wondering if the things in my shopping cart will get free shipping if I go through with the order? [speaker001:] I will need a few items of information first. May I have your full name? [speaker002:] Yes, certainly! My name is Sanya Afzal. [speaker001:] Thank you! Do you have a membership with us, Sanya? [speaker002:] I do. I am a Gold Level Member. [speaker001:] Gold members always get free shipping with all of their orders, so feel free to place your order knowing you will have no shipping charges. [speaker002:] Thank you so much. It has been a pleasure. [speaker001:] Is there anything else you need today? [speaker002:] No, that will be it. [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can i help you today [speaker002:] HI there, I need to make some changes to my order. Can you help me change some shipping details please? [speaker001:] Sure, to start could i get your full name account ID and order ID please [speaker002:] Rodriguez Domingo my account ID is CH1QW72V0H Order ID: 6156128402 [speaker001:] Okay, and what is the current shipping status on your order [speaker002:] It says "Out for Delivery" [speaker001:] Okay, and what would you like to change [speaker002:] I need to change the shipping address, this was supposed to go to my brother in New York city [speaker001:] okay can you give me the new adress please [speaker002:] Sure, its 3648 First Street, NY NY 67381 [speaker001:] Okay done, is there anything else i can do for you [speaker002:] That's all, thank you for such prompt and easy help! [speaker001:] No problem, have a good day [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hello, I would like to return a Tommy Hilfiger jacket as the product has a stain on it [speaker001:] I'm so sorry that you got a jacket with a stain. I'd be happy to assist you with a return. Can I have your name or account ID? [speaker002:] Sanya Afzal [speaker001:] Thank you. Can you verify your username, email address and the order ID for the jacket? [speaker002:] sa456627, sa456627@email.com, 7782592643 [speaker001:] And what is your membership level with us? [speaker002:] guest [speaker001:] Do you still have your receipt? [speaker002:] I do not [speaker001:] What date did you purchase the jacket? [speaker002:] 2019-10-30 [speaker001:] I'm sorry, but returns can only be made within 30 days of the purchase date. It has been much more than that. [speaker002:] Oh I see Ok well thank you [speaker001:] You're welcome. I'm sorry I couldn't be of more help. Is there anything else I can help you with? [speaker002:] That is all I needed [speaker001:] Okay. I hope you enjoy the rest of your day. [speaker001:] Hello, how can I help you today? [speaker002:] Hello, can you check an order for me. The payment says credit card but that was not the way I payed. [speaker001:] I can look in to this for you. Can I get your full name or Account ID? [speaker002:] My name is Norman Bouchard My id is D8GU7E9K0A [speaker001:] Thanks Norman. So you just wanted to change your payment method? [speaker002:] The order statement says credit card, I got the order already. [speaker001:] Alright, let me look in to this. One moment please. To verify your identity can I please get your zip code, telephone number and Order ID? [speaker002:] My zip code is 67385, phone number is 252-5446, and order id is 9133436877 [speaker001:] I'm not sure why my system is not verifying your identity. So you have received your order, but you wanted to change the way it was paid for. How did you think you were paying for it? [speaker002:] I paid for it by check [speaker001:] Alright, let me look this up again. I apologize for the wait Norman. [speaker002:] I don't want to be double charged for an order. [speaker001:] Oh of course not! We won't let that happen! What is your shipping status? [speaker002:] It is delivered [speaker001:] I went in and made sure that your order was paid by check and you will not be charged on your credit card. [speaker002:] Okay, thank you. [speaker001:] Was there anything else I could help you with today Norman? [speaker002:] No, that's it. [speaker001:] Great, you have a wonderful day! [speaker001:] Hello, how can I help you? [speaker002:] Hi!I need to return an item because it has a stain, please help! [speaker001:] Of course, happy to help you today. Can I start with your name? [speaker002:] Rodriguez Domingo [speaker001:] Thank you. So sorry to hear about the issue. What is your username? I just need your username, email, and order ID to find your information [speaker002:] username: rodriguezd083 email: rodriguezd083@email.com order id: 6949865578 [speaker001:] Great. What is your membership level? [speaker002:] Guest [speaker001:] Ok thank you. When was the purchase made? [speaker002:] 2019-10-31 [speaker001:] Ok I see. Typically the return needs to be within 30 days for guest members. But do you have the receipt? [speaker002:] I do and the original packaging [speaker001:] Wonderful You can make the return with the receipt. We'll have you print a shipping label. Can I have your address please for the shipping? [speaker002:] 7419 Kennedy St Newark, TX 10180 [speaker001:] Great. How would you like to process the return? By mail, in store drop-off, or drop off center? [speaker002:] mail please [speaker001:] Perfect, we are all set! You can print the shipping label for the return. [speaker002:] thank you! [speaker001:] Is there anything else I can do? [speaker002:] Have a great day! [speaker001:] Great, you too! [speaker001:] Hello, how may I assist you? [speaker002:] Hi. My subscription was removed but I want to have it. [speaker001:] Sure, what's your name? [speaker002:] Alessandro Phoenix [speaker001:] Thank you Alessandro. How did you learn that your subscription had been removed? [speaker002:] I heard from a spouse [speaker001:] Gotcha. Let me see if it was actually removed from your account, just a moment. It looks like the information you heard was correct, and it was in fact removed. However, I have reinstated your subscription. [speaker002:] great. thanks so much [speaker001:] There's nothing to worry about, and you're not being charged extra or anything. Is there anything else I can help with? [speaker002:] no that's all [speaker001:] Also, when looking at your account it should show the subscription. If it's not available immediately, it may just take a few minutes. Please do reach back out to us if it does not in fact appear on your account. With that being said, I thank you for getting in touch with us. I hope you have an excellent day. [speaker001:] Hi, how can I help you today? [speaker002:] I'd like to check on a refund. [speaker001:] Ok I can help you with that What do you want to check about the refund? [speaker002:] The status of it. I really need the cash back brosky [speaker001:] No problem. Have you already asked for a refund and you just want to check when it will be coming? [speaker002:] Yes [speaker001:] Can I get your full name or Account ID? [speaker002:] Sure David Williams Ok, what is the refund status [speaker001:] Can I get your username, email and Order ID please? [speaker002:] davidw07, davidw07@email.com, 3030896243 There ya go bro! [speaker001:] Thank you One moment please [speaker002:] Ok, thanks Do you have the status? [speaker001:] It shows that your refund is in progress [speaker002:] What does that mean? [speaker001:] and that you initiated it by phone. It means the refund has been processed and approved so you should be receiving it soon. [speaker002:] Ok, thanks Appreciate the help [speaker001:] Your welcome, you should be getting the cash you need soon Is there anything else I can help you with today? [speaker002:] nope, that is it! [speaker001:] Have a great day! Goodbye [speaker001:] Hello, thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hi I want to return my order [speaker001:] Sure, I can help you with that. Why would you like to return it? [speaker002:] it's not the right size [speaker001:] I understand. May I have your full name? [speaker002:] Rodriguez Domingo [speaker001:] Thanks! Now to validate your purchase, may I have your username, email address, and order ID? [speaker002:] Username: rodriguezdomingo862 Email Address: rodriguezdomingo862@email.com Order ID: 0292225404 [speaker001:] What membership level do you have? [speaker002:] Gold [speaker001:] Great! That means you get unlimited returns. In order to print out a shipping label for your return, may I have your full address? [speaker002:] 7874 Primrose Ave Baltimore, TX 82334 [speaker001:] Thank you! Would you like your return processed via mail, in a store, or at a drop off center? [speaker002:] Mail please [speaker001:] I have updated your account with the return. You will receive your shipping label soon. Is there anything else I can help you with? [speaker002:] thanks. That's all [speaker001:] You're welcome! Have a great day. [speaker001:] How can I help you? [speaker002:] I would like to know about the benefits of getting a premium membership. [speaker001:] Okay, I'd be glad to help. Do you have questions about how you can qualify for premium membership? [speaker002:] I would like to know why I should even get one. What does it include? [speaker001:] Okay, well all of our members are invited to the annual holiday extravaganza that has an open bar and free air flights from anywhere in the US. [speaker002:] Oh wow [speaker001:] Membership will allow you to save on shipping and many other things depending on the level of membership. Do you have more questions? [speaker002:] No, thank you [speaker001:] I hope I answered all your questions. Have a great day. [speaker001:] i love my subscription and want to check the status i want to see when the annual fee is due my name is Rodriguez Domingo [speaker002:] Hello! Thank you for shopping with AcmeBrands. I'll be glad to help you with that. Your full name, please? [speaker001:] I already gave it to you Rodriguez Domingo [speaker002:] So sorry about that, Rodriguez! To continue assisting you, may I please get your Account ID and Order ID? [speaker001:] account id EBEOYAK5GX Order ID: 0220176622 [speaker002:] Thank you, Rodriguez! It looks like your subscription has not been activated yet. The amount due is $55 and the due date is tomorrow. I'll be glad to email you a link so that you're able to access your account login in the future. [speaker001:] okay can i pay the fee now [speaker002:] Do you happen to know your username so you'll be able to log in next time? [speaker001:] i do! [speaker002:] Wonderful! Yes, I'll be happy to assist you with paying your bill. [speaker001:] thanks! [speaker002:] Would you like to charge the $55 due to your credit card on file? [speaker001:] yep thats perfect [speaker002:] You're all set! Is there anything more I may help you with? [speaker001:] that's all [speaker002:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Whenever I search it just has the spinning wheel like it is loading for some reason. It seems to keep happening anytime I try and search on the site [speaker001:] Oh no. Let's see if we can resolve that today. Can I get your name please? Are you still there? [speaker002:] yes sorry dogs Albert Sanders [speaker001:] Okay, Albert, first can you try to clear your cookies and see if that works. You can do so by checking the settings option in your browser and clicking "more details." [speaker002:] alright I have done that but it is still acting the same [speaker001:] What was the original search? Could you try searching for a different item and see if it works for that? [speaker002:] Yes I had already tried searching for different items [speaker001:] Alright. Can you try logging out and back in? [speaker002:] Alright, that seems to have worked. Not sure what happened there. thanks for the help though [speaker001:] Strange. Is there anything else I can help you with today? [speaker002:] No that was all [speaker001:] Thank you and have a great day! [speaker001:] HI, how can I help you? [speaker002:] How long does a premium membership last? I am thinking about purchasing it. [speaker001:] Membership lasts for the remainder of the calendar year when you received it and the next full calendar year. It is calculated at the beginning of each month. For example, if you spent $501 on June 15th, then you will become a bronze member starting Does this answer your question? [speaker002:] Yes, thank you! [speaker001:] Is there anything else I can help you with? [speaker002:] No, all good! [speaker001:] Have a nice day [speaker001:] Hello I need to change my shipping info [speaker002:] Hello and welcome. I can help with that. Could I get your full name please? [speaker001:] Alessandro Phoenix [speaker002:] Hi, Alessandro. You want to change the address on an open order? [speaker001:] No, I just need to cancel the order for now please [speaker002:] Okay, are you cancelling because the cost is too high or did you order a wrong item? [speaker001:] I ordered the wrong item, sorry [speaker002:] No problem, thank you sir. What is the shipping status of the order? [speaker001:] Order Received [speaker002:] Okay, I'll also need your username, email, and order ID. [speaker001:] ap557258, ap557258@email.com, 9038133454 [speaker002:] Great, I'll go ahead and cancel that order for you. Okay, the order is cancelled and you're all set, is there anything else I can do for you? [speaker001:] Oh thank you so much. I appreciate your help. That is all for now [speaker002:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I need to change my shipping details. I've recently moved. [speaker001:] Alright, you just wanted to update your address on your account? I'll need your full name or Account ID to pull up your account. [speaker002:] I ordered something and it says it was delivered. But I believe it was sent to the wrong address. [speaker001:] Oh, so you are missing a shipment? I will still need your full name or Account ID. [speaker002:] Yes Chloe Zhang IDMUVPKCMN is my ID [speaker001:] I have to validate your purchase. To do that I will need your username, email address and Order ID. [speaker002:] Username is chloezhang226 email is chloezhang226@email.com order id is 1397366075 [speaker001:] How long have you been waiting for the package? [speaker002:] The order statement says delivered But I moved in that time period. [speaker001:] Yes, sometimes packages are marked as delivered before they actually are. So this really isn't missing, because you moved and believe it went to the wrong address? [speaker002:] Yes That is correct. [speaker001:] Lets get a new shipment out with the correct address then. One moment please. What is the correct address? [speaker002:] The correct address is 100 Vine Rd Monterey, WA 77409 [speaker001:] Alright Chloe, I updated your address and it should be sent to the new address. Was there anything else you needed help with today? [speaker002:] No, that's all. Thank you. [speaker001:] Thanks Chloe, you have a good evening. [speaker001:] Hi, how may I help you? [speaker002:] Hi. I'd like to know when you guys open. I'm in Newark WA [speaker001:] We open at 8 a.m. [speaker002:] Ok. Great. Thanks [speaker001:] Is there anything else that I can help you? [speaker002:] No thats it. [speaker001:] Great, have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] Could you tell me about the return policy before I go ahead and make a purchase? [speaker001:] Hello, the return policy depends on your membership level. What level are you? [speaker002:] Gold [speaker001:] Thanks. Gold members are allowed unlimited returns [speaker002:] That sounds great [speaker001:] Anything else you need? [speaker002:] thats it [speaker001:] Have a great day [speaker001:] Hello [speaker002:] Hello, how can i help you today [speaker001:] I went out sailing yesterday and I dropped my phone into the lake Now I can't get into my account because that was the phone that I used for the two-factor authentication Can you help me get into my account [speaker002:] Okay. to reset your 2fa im gonna need your full name or account ID and im going to need your EMail [speaker001:] Sanya Afzal sa015576@email.com [speaker002:] Okay, i have sent you a link to your email. So you can reset your two factor authentication. Is there anything else i cna help you with today [speaker001:] Okay let me check that Oh i see the email [speaker002:] Great just follow the steps there and you will be able to get into your account. [speaker001:] I just used the link to reset it and get in! Thanks so much! [speaker002:] No problem, have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] Hi i just got an email stating the awesome benefits of the different subscriptions. Based on my level it seems im missing about 40 bucks worth of credits from a promotional package i got [speaker001:] Sorry to hear that, I'd be happy to assist. Can you give me your account ID? [speaker002:] Shoot right now i dont have that [speaker001:] That's ok, can I have your full name? [speaker002:] Joyce Wu [speaker001:] Thank you, let me record the source of your credits in the system real quick. [speaker002:] K thank you [speaker001:] Thanks for your patience, Joyce. It looks like the credits should have gone through, so this is likely an interface error. Can you try logging out and back into your account? [speaker002:] Let me see Hmm i see it now! [speaker001:] Glad to hear that! Is there anything else I can help with? [speaker002:] No thank yo [speaker001:] Great, enjoy the rest of your day! [speaker001:] Thanks for contacting Acme client support. How may I help you today? [speaker002:] Hey, what's the status of my subscription? [speaker001:] I'm happy to look that up for you. Can I get your full name? [speaker002:] Yes, Norman Bouchard [speaker001:] Can I also have your Account ID and your Order ID? [speaker002:] LEMOVY6ZB7, 4350259313 [speaker001:] Great, just a moment while I look up your status. [speaker002:] Thanks [speaker001:] Your account is active but you have an amount due of $55 and the due date is today. [speaker002:] Ok, can I pay it now? [speaker001:] Of course, and you can always access your account at any time via this link and your username, which is nbouchard1. [speaker002:] Alright. [speaker001:] Now, just a moment and I'll put in your payment. [speaker002:] Ok thanks a bunch. [speaker001:] All set. Your payment for $55 has been made and your account is active! [speaker002:] Groovy! [speaker001:] Is there anything else that I can do for you today? [speaker002:] That is all for now. [speaker001:] Thanks for shopping with Acme. Have a wonderful day! [speaker001:] Hello, how may I help you? [speaker002:] Hi there, just looking to see if I can find out when the annual sale ends. [speaker001:] Hello, our annual sale ran from January 23rd to January 31st this year. If you missed it this time, I suggest subscribing to our newsletter so you can get notified when we have our sale next year! [speaker002:] Okay, Thank you! [speaker001:] Is there anything else I can help you with? [speaker002:] That is everything. Thank you. [speaker001:] Have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] HI, the site is taking forever to load. I know I am connected because the little wheel thing spins, but that is the only activity that is happening. [speaker001:] I'm sorry to hear that. Let me see if I can get that resolved for you. Can I please have your name? Are you still there? [speaker002:] yes [speaker001:] Can I please have your name? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, Alessandro. Alright. First I am going to write up a report to our Website Team to ask them to fix this issue. So let me do that really quickly. [speaker002:] Okay [speaker001:] Okay, next. Would you mind trying to visit another website to see if it is your connection or our website? [speaker002:] Sure Everything worked fine on the other site [speaker001:] Alright at least we know it's on our end then. Okay could you try closing any other tabs in your browser as well as any other programs. [speaker002:] Yes, I will do that done [speaker001:] Did that fix the problem at all? [speaker002:] Nope. [speaker001:] Can you try logging out of your account and then back in please. [speaker002:] I sure will. Give me a few seconds. Looks like that worked! [speaker001:] Awesome! I'm glad we could find a solution. Is there anything else for you today? [speaker002:] Nope! Thank you so much! [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can i help you today [speaker002:] Hi I like a refund because I just bought a Michael Kors shirt but I changed my mind [speaker001:] Okay, could i get your full name account ID Username Email adress and Order ID plz [speaker002:] Name: Rodriguez Domingo Account ID: OLG9I43BBM Username: rd970922 Email Address: rd970922@email.com Order ID: 6991683611 [speaker001:] Okay, what is the shipping status on your order [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hello, I would like to inquire as to the washing instructions of a shirt I am thinking about ordering [speaker001:] I'll be glad to help you with that! [speaker002:] Great thank you [speaker001:] Although this is a premium shirt, it's actually quite low-maintenance. You can wash it alongside your other clothes on a normal cycle. We do recommend using a color guard detergent to preserve color, and drying on permanent press when possible. [speaker002:] Oh perfect, that is low maintenance Thank you for that information [speaker001:] You're welcome! Is there anything more I may help you with today? [speaker002:] No, have a good day! [speaker001:] You too! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi! How can I help you today? [speaker002:] Hey I'm trying to buy something buy my card keeps getting declined, what's going on? [speaker001:] Sorry to hear you're having issues. I'd be happy to help. Let's start with you logging out and back in and see if that resolves it. Sometimes that will do the trick. [speaker002:] I definitely have available credit on the card. Okay, I'll give that a shot. One second here [speaker001:] No problem, just let me know:] [speaker002:] No, that didn't work. Still not taking my card. [speaker001:] Okay, we have a couple more things we can look at. What about the expiration date on your card? Is that still valid? [speaker002:] Oh my, well I feel silly. It expired last summer! I feel like a total knucklehead, I'm sorry I wasted your time. [speaker001:] Hey, it happens! Don't worry about it. I'm glad I could help you figure it out! Is there anything else I can help you with today? [speaker002:] That was it, thank you so much [speaker001:] You're very welcome. have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi, honestly I'm just frustrated right now because everytime I go on the site, everything is out of stock! [speaker001:] I'm sorry to hear that [speaker002:] I'm trying to buy some boots and they've been out of stock for the longest time now. [speaker001:] Can I get your full name and account number, and I'll pass them on to our Purchasing Department [speaker002:] Alessandro Phoenix [speaker001:] I'll be sure to let them know how frustrating this issue was [speaker002:] I'm afraid I don't have my account number Everything in general is out of stock, it's so annoying. [speaker001:] I am very sorry to hear that. Our Purchasing Department will try to correct it as soon as possible. [speaker002:] All the shirts, all the jeans, just about everything. [speaker001:] May I offer you a 20% off promo code to make up for the inconvenience? [speaker002:] Yeah, that sounds fair! [speaker001:] Okay, your promo code is: YTOAJ It's good for 20% off your order Is there anything else I can help you with? [speaker002:] Nope that's it, hopefully some stuff goes in stock so I can use this promo code. Thank you! [speaker001:] Have a great day! [speaker001:] How long does a premium membership last? [speaker002:] Good afternoon, how can I help you today? I can look up information for you. Who am I speaking with today? [speaker001:] Chloe Zhang [speaker002:] Thanks Chloe. Membership lasts for the remainder of the calendar year that you receive it and the next full calendar year. [speaker001:] thanks [speaker002:] I hope that answered your question. Is there anything else I can help you with? [speaker001:] no [speaker002:] Thanks. Have a great day Chloe. [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hi I'm having a problem looking up stuff I'm trying to look for jeans but I get jackets Nothing is showing up right [speaker001:] Oh no, are you having a problem with the website or just the search option? [speaker002:] search option I can look up my account no problem [speaker001:] First can you clear out your cookies on the internet? [speaker002:] hold on no it didn't work [speaker001:] Can you try to search for another item? [speaker002:] hold on it's odd I'm not getting what I am searching now I got the jeans that I was looking for when I searched for boots so I did get what I want, just not in the way I wanted to [speaker001:] Lets try to log out and log out of your account to see if that works. If it does not I can notify I internal team. [speaker002:] hold on hey that worked i can search normal now [speaker001:] Great, is there anything else I can help you with today? [speaker002:] that's it thanks! [speaker001:] Thank you for contacting AcmeCorp, you have a great day. [speaker001:] Hello. How can I assist you today? [speaker002:] Hi, I placed an order and... now I want to upgrade to overnight shipping [speaker001:] Okay, what's your full name? [speaker002:] Joseph Banter I'd like to get my order as soon as possible [speaker001:] Can I have your account and order IDs as well? [speaker002:] Account ID: G21IZ4UNDB Order ID: 5457045444 [speaker001:] Thank you, I've just located your account with us. [speaker002:] ok thx [speaker001:] What is the shipping status of the order? [speaker002:] In Transit [speaker001:] Unfortunately, that means it has already left our facility, and it's too late to make any changes to the shipping status. I am sorry about that! On the bright side, it will probably arrive today or tomorrow anyway. [speaker002:] Oh ok, I should have contacted you sooner. I meant to but just got busy Thank you for your help! [speaker001:] You're very welcome. Can I assist you with anything else today? [speaker002:] Nope, that's all. thx [speaker001:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Oh my stars, please can you help me? My wife is going to KILL me! I got a massive wine stain on her new Michael Kors jacket. Please tell me you have some tips on how to get stains out? [speaker001:] I am so sorry to hear that. Please give me a moment to look into that for you. [speaker002:] Sure take your time [speaker001:] First, wet the stained area by gently dabbing on it with a wet cotton cloth. Then, sprinkle a bit of salt on the area and let it sit for about five minutes to absorb the excess water. After that, pour some hot water on the area to flush out the stain. This should get rid of most of the stain. To remove any remaining stain, wash the jacket in the washer with the hottest water setting. As for drying, please either line dry or use a low-heat setting. Is there anything else I can help you with today? [speaker002:] Wow, that's a ton of useful information! Thanks, that's it! [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Thanks for choosing AcmeBrands! How can I help you today? [speaker002:] I am trying to place an order, but all I see is a circle spinning on the screen. Nothing ever loads. [speaker001:] I'm sorry to hear that, let me take a look for you. [speaker002:] Thank you! It's happening when I try to search for my items. [speaker001:] Okay. One moment, please. [speaker002:] Thank you. [speaker001:] Does it say that nothing is found, or is it just being slow? [speaker002:] It's just being slow. Nothing at all comes up. [speaker001:] Okay. Can you try logging out and back in, please? [speaker002:] I did that already, and it didn't help. [speaker001:] Okay. What about closing other tabs and apps on your computer? That often works. [speaker002:] Let me try that. Ok, it seems to be working now. [speaker001:] Great! Can I help you with anything else today? [speaker002:] No, that was it! [speaker001:] Okay, have a nice day! [speaker001:] Thanks for contacting us at AcmeBrands! What can I do for you today? [speaker002:] Hello, I'd like to return an item please [speaker001:] No problem. What is the reason for the return? [speaker002:] It has a stain [speaker001:] I'm sorry to hear. Let me take care of this for you. What is your name, please? [speaker002:] Joyce Wu [speaker001:] Thank you, Joyce. While I pull up your account, can you please tell me your username, email address, and order ID, so that I can validate your purchase? [speaker002:] Email Address: jwu95262@email.com jwu95262 is my username Order ID: 7396248490 [speaker001:] Got it, thank you! What is your membership level? [speaker002:] Bronze [speaker001:] Thank you. And when was this purchase made? [speaker002:] March 16, 2020 [speaker001:] Got it, thank you. I can process this with no problem. [speaker002:] That's awesome [speaker001:] What is your shipping address, please? I will create a return label. [speaker002:] It's: 4244 Brushwick Dr Newark, MI 29140 [speaker001:] Thank you. Would you like to do the return by mail, or in storeat a drop-off center? [speaker002:] I can bring it into the store [speaker001:] Okay Joyce, you're all set! Can I help you with anything else today? [speaker002:] That is everything, you are the best! [speaker001:] Thanks so much, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] yes i would like to see how i can get my shipping moved to next week? [speaker001:] Sure, let me get your full name or account ID so that I can pull up your information. [speaker002:] Alessandro Phoenix, Account ID: HUQVIUKNXA [speaker001:] Great, next I need the Order ID [speaker002:] Order ID: 5430466369 [speaker001:] OK, I have you pulled up. Do you know what your current order status is? [speaker002:] Its saying out for Delivery [speaker001:] Alright, then that means that the carrier already has your shipment and will be delivering it in the next few days. [speaker002:] but i also got a email stating that it was in process Can you look it up and see which it is? [speaker001:] Sure, one moment [speaker002:] ok [speaker001:] To pull up the order status I need your username and email address tied to your account [speaker002:] Username: APhoenix Email,AlessandroPhoenix@gmail.com [speaker001:] Your order looks to be out for delivery and you should be getting it in the next few days. Everything looks good. Is there anything else I can help yo with? [speaker002:] okay well thank you for your help that will be all [speaker001:] have a great day. [speaker001:] Hello and thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hello I'm 5 days out from ordering and still haven't gotten it wondering if it's time to be worried yet [speaker001:] Let's see what we can find out! May I have your full name? [speaker002:] Joyce Wu joycewu7 [speaker001:] May I also have your email address and order ID? [speaker002:] joycewu7@email.com 3953073274 [speaker001:] Thank you. And you have been waiting for five days? [speaker002:] yup 5 days later no jacket still [speaker001:] Sometimes a package is marked as delivered by mistake and will be there within a couple more days. So I would wait until a week has passed and then contact us again if it still hasn't reached you. [speaker002:] ohh I shouldn't assume it's been lost then [speaker001:] Not yet! There is still hope. [speaker002:] ohh neat [speaker001:] Is there anything else you need? [speaker002:] well hope I won't have to ask you about it in another 2 days haha no thats all thanks [speaker001:] Me too! You're welcome, have a nice day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello, I need some help with my credit card, it keeps being rejected [speaker001:] Let me help you with that. Can you try to enter your information again? [speaker002:] Just tried that, it still doesn't work. [speaker001:] Ok. Can you log out and then log back in, and try entering your information again? [speaker002:] Okay, still doesn't work. [speaker001:] I am sorry to hear that. Could you check the expiration date on the credit card that you are using? [speaker002:] Oh shoot, the card I am using expired last month. My fault, I feel so silly. [speaker001:] It's okay, happens to everybody. Can I help you with anything else? [speaker002:] Nope, that's all. Thanks [speaker001:] Have a good day. [speaker001:] Hello, how may I help you? [speaker002:] Hi I am trying to research some boots, but the search bar is giving me problems. [speaker001:] Let me help you with that. [speaker002:] ok great [speaker001:] Can you log out of your account and then log back in? Then try your search again. [speaker002:] Okay It's still not working for me [speaker001:] Ok Can you try clearing out your cookies. [speaker002:] oh man, that was it! It fixed the problem. [speaker001:] Check the settings option in the browser and select more details. That is great Can I help you with anything else? [speaker002:] no that was it! [speaker001:] Have a good day. [speaker001:] Hi [speaker002:] Hi thank you for contacting AcmeBrands. How can I help today? [speaker001:] I am interested in the MK boots but I would like to know if they are waterproof? [speaker002:] Let me take a look for you. Most of our boots are indeed waterproof. The best way to confirm that is to check the guarantee attached to the boots, as different boots designed for different seasons have varying levels of waterproofing. [speaker001:] thank you, good info [speaker002:] Is there anything else I can help you with today? [speaker001:] no thank you! [speaker002:] Thank you, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I previously signed up for the premium tier and was wondering when it expired. [speaker001:] May I have your full name? [speaker002:] Chloe Zhang [speaker001:] It expires today. [speaker002:] Can I renew for it to stay active? [speaker001:] There is a 55 dollar charge for renewal. [speaker002:] Ok, can you please process my renewal? [speaker001:] Yes you can look up your status and renew at the link I have just sent. [speaker002:] Ok great! Thank you! [speaker001:] Anything else I can help you with today? [speaker002:] No, that's all, have a great day! [speaker001:] You too, have a wonderful day. [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] HI! I was comparing prices and I realized you guys are selling Michael Kors boots for a higher price then your competitor. I would love to support your company but I also would love to save money. [speaker001:] I'm sorry to hear that one of our competitors has a lower price. Could I have your name or account ID? [speaker002:] Crystal Minh [speaker001:] Can you verify your account ID and order ID please? [speaker002:] Account ID: P95UTONDRC Order ID: 0692121634 [speaker001:] Thank you. Unfortunately, our prices are set dynamically and I'm unable to change the prices of the products. I do understand that saving money is important. [speaker002:] Is there a discount code or anything you guys give out? [speaker001:] Yes, I can give you a promo code to use on your order with us. You can use promo code LRK80 for a discount. [speaker002:] Wow! that will certaintly help me out and also I am glad I can support your company! Buying those boots right away [speaker001:] We appreciate your business! Is there anything else I can help you with today? [speaker002:] That was it for today. I appreciate your help [speaker001:] You're welcome. Enjoy the boots and have a nice day! [speaker001:] Hello! How may I help you today? [speaker002:] Hi there. Can you check the status of an order? It's after my expected delivery date [speaker001:] Sure just give me one moment. [speaker002:] Okay [speaker001:] Can I have your full name, account ID and order ID please [speaker002:] My name is Albert Sanders, account ID JYODHTYMBT and the order id is 5682712031 [speaker001:] It looks like it's still in transit. I'm so sorry for the delay [speaker002:] Ok. Do you know when it should arrive? [speaker001:] No I do not, you will have to contact the carrier for that information. [speaker002:] Ok, will do. Thanks [speaker001:] Sorry I couldn't be of more help. Is there anything else I can help you with today? [speaker002:] No, that's it. Thank you! [speaker001:] I hope you have a great day! [speaker001:] Hello [speaker002:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker001:] I have an issue getting into my account I lost my house somewhere in my house. I can't find it anywhere and it's the phone I use for the two-factor authentication Can you help me get back into my account to see my shopping history? [speaker002:] I can help you with the two-factor auth. May I have your full name or account id please? [speaker001:] As you can see, I'm in quite a state I meant I lost my phone of course Yes Albert Sanders [speaker002:] Its ok I understand. Can I have your email or pin Albert? [speaker001:] My pin is 477130 [speaker002:] I will go ahead and send the reset code to the email address on file, I will also send a link about best security practices for future reference. [speaker001:] Okay [speaker002:] Is there anything else I may help you with today? [speaker001:] I'm checking my email right now I see the reset code. Can you wait while I try to enter it? [speaker002:] Yes no problem. [speaker001:] I just entered it Okay.... Oh good. It worked! I'm in my account Thanks for doing this for me [speaker002:] Great. Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi! How may I help you today? [speaker002:] Can you check on my subscription status for me? It looks like it's inactive? [speaker001:] Oh no! Let me look for you [speaker002:] Thanks. [speaker001:] Can I have your name [speaker002:] Joseph Banter [speaker001:] Can I have your account id and order id [speaker002:] Account ID: 5XPYV3UPZA Order ID: 7180538318 [speaker001:] Thank you [speaker002:] No prob. [speaker001:] I am showing your subscription is active at this time [speaker002:] Weird. So why's it showing it's not in the website? Some weird glitch? [speaker001:] Yes! It is a glitch. Everything is fine on your account [speaker002:] Okay, so I don't have to pay anything? The subscription fee will debit automatically when it's due? [speaker001:] Nothing is due right now. If you set it up in your account for autopay, it will automatically come out [speaker002:] Okay, thanks. [speaker001:] You're Welcome Can I assist with anything else today [speaker002:] I'll log back out and in then and see if that changes the status, That's it. If you hear from me again, you'll know why. [speaker001:] I promise everything is fine:] Enjoy the rest of your day [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi I have completed the return but the charge on my billing has not been reversed yet [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Albert Sanders [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] Username: alberts6 Email Address: alberts6@email.com Order ID: 9000939139 [speaker001:] Thank you How long have you been waiting for your refund? [speaker002:] a week [speaker001:] Let me update your order to give you credit. I apologize about the delay. [speaker002:] thank you [speaker001:] Your credit should show on your account. [speaker002:] great [speaker001:] Can I help you with anything else? [speaker002:] no, that is all [speaker001:] Have a good day. [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] I wanted to know my subscription status?? [speaker001:] OK. Can I get your full name or account ID? [speaker002:] Chloe Zhang Account ID: WX55FTBV60 [speaker001:] Could I also get an order ID? [speaker002:] It's: 2506913403 [speaker001:] Great! Now I will look up the status. [speaker002:] Thanks alot [speaker001:] Your subscription is active with a due date of tomorrow and an amount due of $14. [speaker002:] Ok perfect. I wil pay the $14 bucks online today [speaker001:] OK. I will give you a link to your account so you can do that. [speaker002:] Thanks [speaker001:] Do you know your username? [speaker002:] No Yes, cwin is my username [speaker001:] Great! I will send the link again to be sure. Is there anything else you need? [speaker002:] No [speaker001:] OK, Have a nice day! [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hello. I received a promo code for my birthday event and I am thinking of buying a shirt. can I use the code now? [speaker001:] Are you having a problem applying the promo code to your order? [speaker002:] I haven't used it yet I am afraid if I put it, it will go to waste So, can I use the code? [speaker001:] Okay. I can check on that for you. Could I please have your name? [speaker002:] Joseph Banter [speaker001:] Give me one moment, Joseph, while I check on that for you. [speaker002:] the code is birthday23 Thanks [speaker001:] Promo codes usually expire seven days have they have been issued to you. The expiration date is printed in small writing on the bottom of the paper and work for all items in our store, except jewelry. That can't be applied toward taxes, fees, shippin shipping or sale items. [speaker002:] Oh ok. Thank you Great info [speaker001:] You're welcome. Is there anything else I can help you with today, Joseph? [speaker002:] That's all Thank you [speaker001:] Great! I hope you buy yourself something nice for your birthday and enjoy your day! [speaker001:] Good afternoon. I recently purchased Tommy Hilfiger boots [order ID 3585632408] in the amount of $59.00. I have sense found out that I grossly over paid and need to see if this was the correct price? [speaker002:] Sure. Let me check that for you. May I have your full name and account ID? [speaker001:] Norman Bouchard Acct #L0MUHDT78F [speaker002:] Ok, I have pulled up your account, Norman. Just to clarify, did you find a better price at a competitor. Is that what you want me to look into? [speaker001:] Yes, it is way overpriced compared to the competition [speaker002:] Ok. I confirmed that on our end. Let me just access another area of your account. Ok. I have successfully validated that information. Sometimes our prices go up and down. It is based on an algorithm due to seasonal demand. [speaker001:] Ok, so it is not a set price? [speaker002:] No. The prices are set due to our algorithm. It can fluctuate from time to time. [speaker001:] Can you price match to the competitors? [speaker002:] As a valued customer, we can help you with this order. Please accept Promo Code LPE5R Is there anything else I can help you with, Norman? [speaker001:] That is fantastic. Thank you very much! [speaker002:] You're welcome, Norman. Anything else? [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Good afternoon. I was trying to log onto my account but I forgot my password. Would you be able to help me? [speaker001:] I can help you with that. May I have your full name? [speaker002:] Crystal Minh [speaker001:] May I also have your username? Crystal, are you still there? I think I lost you, we must have a bad connection. Please try again in a few minutes. [speaker001:] Hi. How can I help you? [speaker002:] Hi, my husband told me I should check my account because I might have missing credits that haven't been applied I'm a subscription member [speaker001:] Ok Can you tell me your name and account ID? [speaker002:] Joyce Wu I can't find my account ID [speaker001:] What were the missing credits from? Can you tell me about how you originally got the credits? [speaker002:] From purchases I believe oh wait sorry I forgot subcription refund [speaker001:] What was the amount of the credits? [speaker002:] 40 dollars [speaker001:] Ok, you now have a promo code for the $40 [speaker002:] oh good thanks for your help [speaker001:] Is there anything else I can do for you? [speaker002:] no that's it [speaker001:] Ok, I'll end this chat now [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Yes i would like to return an item [speaker001:] OK, what is the reason for the return? [speaker002:] because it was an stain on it when i received it [speaker001:] Let me see what we can do. To start, can I have your full name or account ID? [speaker002:] David Williams and my account id is ADR42747F [speaker001:] And can I have your username, email address, and order ID please David? [speaker002:] davidw73 i my username, davidw73@email.com is email address and my order id 5135924682 [speaker001:] What membership level are you currently? [speaker002:] Guest [speaker001:] And what date did you make your purchase? [speaker002:] 09292019 [speaker001:] Do you have your receipt? [speaker002:] yes i have all the papers that came with my order [speaker001:] OK, great! Because you have your receipt we will be able to process your return. Can I have your address for the shipping label please? [speaker002:] great! 2340 Circle Drive Baltimore, WA 55208 [speaker001:] How would you like to process your return? By Mail, in store, or at one of our many drop off centers? [speaker002:] Mail [speaker001:] OK, you are all set now with your return. Is there anything else I can help you with? [speaker002:] no that will be all thank you [speaker001:] Great, you are very welcome. Have a great day! [speaker001:] Hello and welcome to AcmeCorp. How can I help you today? [speaker002:] Just had a question really quick if you have a moment. The website is barely creeping along, running super slowly. Can you tell me what's happening or what I can do on my end to fix the problem, if anything? [speaker001:] I'm so sorry to hear that. I'll be happy to help you fix your slow speeds. First can you log out and log in to your account and see if that fixes it? [speaker002:] Absolutely. I'll do that now. Okay, I did that but it's still really really slow when I'm clicking around. [speaker001:] Okay. Next, can you try visiting another website to see if it's slow. [speaker002:] Sure. One sec please. It's not slow at all on other sites that I'm going to. [speaker001:] Okay, I will write a report to our website team so they can look into this and fix the speeds. [speaker002:] Thank you. [speaker001:] There are other options we can try if you still want. [speaker002:] Absolutely. What do you suggest? [speaker001:] Yes, can you try closing all the tabs on the browser except AcmeCorp and see if that fixes it? Sometimes too many tabs can create a slowdown. [speaker002:] Let me see. I'll do that now. Oh! I closed everything else out and now it's moving much more quickly. I'm so sorry about that, it must've been me all along. I apologize. [speaker001:] Great, you're fine. I'm glad we got it working again. Is there anything else I can help you with today? [speaker002:] No that was all I needed help with, thank you so much! [speaker001:] Wonderful, hope you have a nice day! [speaker001:] Hi! How can I help you? [speaker002:] My credit keeps getting rejected Trying to buy woman's boots [speaker001:] ok, lets see if I can help with that can you try it again once more and see if it works? [speaker002:] Ok, tried. No still not working Strange. [speaker001:] ok, try logging out and logging back in and let me know if that works that is strange! did logging back in help? [speaker002:] Ok. I log out, log in Now it's working [speaker001:] oh great! that was an easy fix! [speaker002:] Hooray! Thank you so much [speaker001:] was there anything else I could help with today? [speaker002:] Wife is going to be happy No that's it [speaker001:] you're very welcome, have a great day! happy wife happy life! nice chatting! have a good one! [speaker001:] hello! how can I help you? [speaker002:] hi what is this tommy hilfiger shirt made of? besides boyfriend material [speaker001:] heh. you can say that again! let me check. we use natural fibers in our shirts. that one is likely to be 90%cotton10% linen [speaker002:] oh ok, that sounds nice [speaker001:] You can always check the label [speaker002:] ok thanks! [speaker001:] is there anything else? [speaker002:] no thats it [speaker001:] well if that is all, I will leave you to it! Hope the bf likes the shirt! [speaker001:] Hello, how may I help you today? [speaker002:] Can you help me get into my account? [speaker001:] What problem are you having? [speaker002:] I cant get my user name to work [speaker001:] I see, so let's see if we can recover your username. So may I have your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] Thank you and may I have 2 of the following: zip code, phone number or email address? [speaker002:] 77817 420-1567 [speaker001:] Thank you. One moment. So here is your new temporary username, you can change it as you wish after you log in. nbouchard1 [speaker002:] thanks! [speaker001:] Is there anything else I can help you with today? [speaker002:] no that is all. [speaker001:] Thank you and you have a wonderful rest of your day! [speaker001:] Hi, how may I help you? [speaker002:] i received an email saying my shipping address was invalid si i need to check on that. [speaker001:] ok, I can help with that Did you already place an order and now it looks like it might be shipped to the wrong address? [speaker002:] was the package shipped to Woodshore St? [speaker001:] let me check. Can I have your full name or Account ID please [speaker002:] Albert Sanders Z8HQJJVD8K [speaker001:] Can I get your Username, email and Order ID please [speaker002:] albertsanders470 albertsanders470@email.com 2233444813 [speaker001:] thank you, let me check our system about your order. Good news! Everything looks good with your order so the email was incorrect. IT's going to be shipped to Woodshore St and doesn't show any problems on our end. [speaker002:] ok, the email notice have must be sent in error. [speaker001:] Yes, it may have glitched and sent it to you. Sorry for the inconvenience You can expect your package in a few days [speaker002:] sounds good. [speaker001:] Can I help with anything else today? [speaker002:] that is it. [speaker001:] Ok, have a great day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] I have been trying to make a purchase but my credit card keeps getting rejected [speaker001:] I'm sorry to hear that. Could I please have your name? [speaker002:] Norman Bouchard [speaker001:] Nice to meet you Mr. Bouchard. Have you tried to enter your credit card information again since getting the rejection? [speaker002:] three times [speaker001:] Okay. Log out of your account and then log back in and try to complete your order. Does it still reject your card? [speaker002:] yes, still rejected [speaker001:] I see. Can you check the information on the card that you're using and make sure that the expiration date hasn't passed? [speaker002:] okay, duh sorry, it expired last month [speaker001:] You'll need to contact your credit card company to get a new card to place the order or simply use a different form of payment to successfully place your order. Or if you have another card, I can place the order for you directly. [speaker002:] I will do that. I think I have the new one here somewhere No thanks, I want to keep the same card on file in the future. Thanks for your help. [speaker001:] You're welcome. Is there anything else I can assist you with today? [speaker002:] Nope, that should do it. [speaker001:] Great! Hope you enjoy your day. [speaker001:] Hello, how may I help you? [speaker002:] yes, i'm little upset that this one item is out of stock [speaker001:] Hmm, I'm sorry about this, I can check on it for you. Could I get your full name, please? [speaker002:] Norman Bouchard [speaker001:] Hi, Norman, what item seems to be out of stock? [speaker002:] The Calvin Klein Jacket [speaker001:] I'll write a report to our purchasing team to inform them of this. In the meantime, I can place the item on back-order for you, if you like. [speaker002:] okay, that would be great! [speaker001:] Should I use the card on file? [speaker002:] yes [speaker001:] Okay, I've put in the order for you. Is there anything else I can help with? [speaker002:] okay great! that will be all [speaker001:] Have a good day! [speaker001:] Hello, how can I help you? [speaker002:] Hello, I have a question about my subscription status. Can you tell me if I owe anything to keep it active? [speaker001:] Let's check on that Can I get your full name account ID, and order ID? [speaker002:] Albert Sanders Account ID: CGVTHJ2OWR Order ID is 5602627061 [speaker001:] Hello, it looks like you have a balance of $55 that is due three days from now [speaker002:] Ok, that isn't bad. Can I pay that now please? [speaker001:] Yes, of course. Do you want to use the card on file? [speaker002:] Yes please [speaker001:] Great, I went ahead and processed the payment for you Anything else you need? [speaker002:] wonderful, that is all for now, have a good day [speaker001:] You as well [speaker001:] Hello, thank oyu for contacting us today. To start can I please have your First and last name or Username? [speaker002:] Sure, it's Joseph Banter [speaker001:] Thank so much Joseph, what can I help you with today? [speaker002:] I need to know the consequences of a late subscription payment. I'm thinking of making a rather large purchase and need to know what happens in case of a lapse. [speaker001:] Sure thing, First I'll need to verify a few things. Can I have your account ID and Order ID? [speaker002:] Sorry, I don't have either of those things available at the moment. [speaker001:] Alright well lets see if I can help at least get a few things covered. Lets start with recovering your account info and we'll work from there [speaker002:] Ok. [speaker001:] Can I get your address and phone number or E-mail address? [speaker002:] Address: 8716 Lincoln Ave Monterey, TX 62251 318-8481 [speaker001:] Alright great, do you happen to know what your membership level is? [speaker002:] I believe it is "Guest" [speaker001:] Alright, well unfortunately because of the Regular member status I don't have late fee information on hand. I would have liked to offer an extension but that is a members service. [speaker002:] I see. Well, thanks a lot for you help! [speaker001:] If you would like I can give you the information to email for more information [speaker002:] That would be great [speaker001:] You can bring up any concerns I failed to address here. I'm sorry I wasn't able to be of more help Is there anything else I can do for you today? [speaker002:] No, I think that will cover it. Thanks! [speaker001:] Have a great day! [speaker001:] Hi, how may I help you today? [speaker002:] Hello. I received an email confirmation for an order that I made. The email says I ordered 2 but I only ordered 1. [speaker001:] No problem, may I have your full name? [speaker002:] Albert Sanders [speaker001:] Next I also need your account id and order id, please. [speaker002:] 2EV1DTMONK is the Account ID. 0489597983 is the order ID [speaker001:] Can you reconfirm your account id please? [speaker002:] 2EV1DTMONK [speaker001:] Just a moment, please. [speaker002:] If that doesn't work, you can try 2EV1DTM0NK zero instead of the alphabet "O" [speaker001:] Great, let me try. [speaker002:] ok [speaker001:] Sorry it is a company mistake. What is the shipping status? [speaker002:] Order received [speaker001:] Okay, I can offer the refund. Your unwanted item has been removed from your order. [speaker002:] Thank you [speaker001:] How much the cost of the item is meant to be returned? [speaker002:] $49 Thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] no. That will be all [speaker001:] Have a nice day. [speaker001:] Hi [speaker002:] Welcome toAcmeBrands. How may I help? [speaker001:] I got charged twice for a subscription [speaker002:] OK. Let me investigate. May I have your full name and account ID [speaker001:] Name: Norman Bouchard Account ID: 84IQWZIUPL [speaker002:] Thanks Norman. I have pulled up the account. What is your order ID [speaker001:] Order ID: 4024960949 [speaker002:] What is your member level? [speaker001:] Member Level: Silver [speaker002:] What was the amount disputed? [speaker001:] Amount: $79 [speaker002:] OK. I have initiated the refund. Sorry for that processing error. Anything else? [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] can you tell me about my subscription? what is the status of it? [speaker001:] Sure, you would like ot know your subscription status? [speaker002:] yes [speaker001:] Alright. Could you provide me with your Full name and account ID please? [speaker002:] Name: David Williams Account ID: 2EZQEOSB1C [speaker001:] Great I was able to pull up your account. Could I also ask for your Order ID to verify your identity? [speaker002:] Order ID: 7650697721 [speaker001:] Awesome. Everything checks out. Now lets see what your status is. Your subscription is currently active. [speaker002:] thanks [speaker001:] There is a balance due of $49 and it's due in 3 days. [speaker002:] cool thanks [speaker001:] Would you like a link to your account page for whenever you're ready to take care of it? [speaker002:] no thanks [speaker001:] Alright. Did you have any other questions for me? [speaker002:] none [speaker001:] Well, thank you for shopping with us! I hope you have a wonderful day! [speaker001:] Hello. How may I assist you? [speaker002:] Hello. I need to check my account for my info about my order. But I can't get past the two factor authentication because I no longer have the same phone number I used it. used to* [speaker001:] Gotcha. What's your full name? [speaker002:] its Rodriguez Domingo [speaker001:] What's your email address Rodriguez? [speaker002:] it's rdomingo@email.com [speaker001:] Okay, I am sending you an email to reset the 2 factor authentication. I am also going to send you a link about best practices for securing your account. [speaker002:] ok, thank you [speaker001:] Do you know your username? [speaker002:] no i don't [speaker001:] its rdomingo1 Can I help with anything else? [speaker002:] no that will do, thanks [speaker001:] Great. Have a wonderful day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi! [speaker001:] Hi [speaker002:] I wanted to buy the Calvin Klein jeans and I checked it on you site yesterday it was much cheaper then than today's price. [speaker001:] Let me see what I can do. Could I have your full name or account id? [speaker002:] Joyce Wu, and my account id is VUGLL2E3BD [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] Acc id is VUGLL2E3BD, and the order id is 6785991680 [speaker001:] Thank you [speaker002:] You are welcome [speaker001:] Checking on the item, it was cheaper yesterday that is because AcmeCorp uses an algorithm to change the prices of the items. I cannot alter the the prices. [speaker002:] Do you think you can issue me a rebate or something? [speaker001:] I can offer you a promo code. [speaker002:] That would be great [speaker001:] The following promo code TF08N will give you a discount. [speaker002:] Thank you, that was wonderful. [speaker001:] Can I help you with anything else? [speaker002:] Thanks again, bye. [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I was just wondering if the Calvin Klein boots are waterproof. [speaker001:] Happy to help, may I have your name please? [speaker002:] Norman Bouchard [speaker001:] thanks Norman. give me a second please. Most of our boots are waterproof. [speaker002:] Do you know if these in particular are waterproof. [speaker001:] You can check the guarantee that is attached upon purchase to find out if it is waterproof. [speaker002:] ok, thanks [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No, that's all [speaker001:] Have a nice day. [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] i need to remove an item from my order because my wife decided after i placed the order that she did not want something. [speaker001:] I can help you with that. May I have your full name to pull up your account? [speaker002:] Chloe Zhang [speaker001:] Thank you. May I also have your account ID and order ID? [speaker002:] TK60Y0KLJN 8579248178 [speaker001:] Do you know the shipping status of your order? [speaker002:] delivered [speaker001:] What is your membership level? [speaker002:] guest [speaker001:] Okay. Since it has already arrived, we can start the return process. [speaker002:] ok [speaker001:] May I have your username and email address? [speaker002:] username chloez and email czhang777@email.com [speaker001:] Thanks! How would you like your refund to be processed? You can do it via gift card, having the amount added back to your account, receive a paper check, or have it directly put back onto your credit card. [speaker002:] put back onto my credit card [speaker001:] Great! Now, how much was the item you need to return? [speaker002:] $84 [speaker001:] Okay. $84 will be refunded to your credit card shortly. You will also receive a shipping label to send the item back. Is there anything else you need? [speaker002:] that is all. [speaker001:] Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hello, I'm trying to return a product. It had a stain on it when I got it. [speaker001:] Sure, I can help with that. Could I get your name, please? [speaker002:] David Williams [speaker001:] Thanks, David. I'll also need your Username, Email, and Order ID [speaker002:] Username: dwilliams917 dwilliams917@email.com Order ID: 2967364288 It's too bad because I really liked this shirt [speaker001:] Yes, I'm sorry for that. Could I know your membership level, please? [speaker002:] I'm a gold member [speaker001:] Okay, we'll get this returned right away for you. I'll need your address. [speaker002:] Okay great, my address is 0510 2nd Ave, La Fayette, MI 47170 [speaker001:] Would you like the send the return by mail, in store, or at a drop-off location? [speaker002:] By mail sounds best to me. [speaker001:] Alright, you're all set. Is there anything else I can do for you? [speaker002:] Nope that was it, thank you so much [speaker001:] Have a good day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] The delivery time on my order seems to be wrong and needs to be changed, could you check the status of that? [speaker001:] I would happy to. Do you need to change the time? [speaker002:] yes [speaker001:] May I have your full name and account id please? [speaker002:] ASF2Y7F8DY Rodriguez Domingo [speaker001:] Thank you Rodriguez, may I have your order id please? [speaker002:] 1863591253 [speaker001:] Thank you. Let me check our system. I do apologize, I do see an issue, when do you need to change the time? [speaker002:] Well I had it set to ship at a certain speed and that doesnt seem to be the case now [speaker001:] I do apologize do you need it changed to morning or evening time? [speaker002:] evening would be fine [speaker001:] Again, I do apologize, I have updated the time. Is there anything else I may do for you today? [speaker002:] that was everything thanks [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi, how can I help you? [speaker002:] Hello! I bought a MK jacket from your site yesterday. I chose 2 days delivery because I need it this week. But apparently the receipt shows that it will be delivered next week. [speaker001:] May I have your full name? [speaker002:] Joyce Wu [speaker001:] To verify purchase, I also need your username, email address and order id, please. and your account id. [speaker002:] My email is joyce@gmail.com, user name: Coconut, order ID: 7003001310, account ID: GFJIX3PUKG [speaker001:] thanks. [speaker002:] no problem [speaker001:] I will correct the date for your order. [speaker002:] Great! so I can get the jacket in 2 days? [speaker001:] Yes, sure. [speaker002:] Thank you! [speaker001:] Is there anything else that I can help? [speaker002:] I am good. Thank you. [speaker001:] great, have a nice day! [speaker001:] Hello. I have a problem with my promo code [speaker002:] Hello, Thank you for reaching out to AcmeBrand today. How may I help you? [speaker001:] I got an email from you guys about a great sale and it listed this code But when I try to enter it, it says the code isn't valid Can you help? [speaker002:] I see and I'm sorry to hear that. Let's try to check on the promo code. one moment please. [speaker001:] Okay [speaker002:] Could you provide me with your Full name or Account ID please? [speaker001:] Crystal Minh [speaker002:] Thank you Crystal. I was able to pull up your account. [speaker001:] Okay [speaker002:] The majority of our promo codes are good for 7 days but sometimes they may come back with errors. Could you tell me when you received the code? [speaker001:] Oh, maybe that's the issue I got the code nine days ago [speaker002:] Ah alright that might be why but let me see if I can still help. Could you tell me your membership level? [speaker001:] Gold [speaker002:] Great let me just do a quick check with the system. It actually looks like your code was one of the ones that is good beyond the 7 day period and it was labelled expired prematurely. Let me issue a new one for you. [speaker001:] Oh great [speaker002:] The new code for you to use is: NRBJI [speaker001:] That would be so nice of you Let me try that new code I just entered it It worked!!! Thank you [speaker002:] I'm sorry for any inconvenience this may have caused and glad we were able to get it resolved! Was there anything else I could help you with today? [speaker001:] No that was it Thanks for fixing it [speaker002:] No problem! Thank you for shopping with us. Have a wonderful day! [speaker001:] welcome! How can I help you? [speaker002:] I can't get the website to run at a normal speed. It takes forever to load pictures [speaker001:] OK. Let's try a few things before we call in the website team. [speaker002:] fine [speaker001:] That sounds frustrating. So, it isn;t a problem with the Search or shopping cart, just that the site is laggy? [speaker002:] Yes, I can't shop because it takes so long to load. [speaker001:] That is not good! Have you tried loading any other websites? [speaker002:] not yet. Let me try that. [speaker001:] The next thing to try I'm afraid, is to close down all of the other open Tabs...would you be able to try that? [speaker002:] Yes. It will take a minute though. [speaker001:] I totally understand [speaker002:] Okay, I think that may have fixed everything. It's already up and loaded. [speaker001:] Great! Happy Shopping! Is there anything else? [speaker002:] No at the moment. Thanks! [speaker001:] OK have a good day! [speaker001:] welcome, how can I help you? [speaker002:] hi there [speaker001:] hello! [speaker002:] I need to access my account but unable to cause I can't remember my username [speaker001:] okay, we can get you back in in no time! what is your name please? [speaker002:] Crystal Minh [speaker001:] i will also need 2 of the following: zip code, email or phone number Hi there Crystal [speaker002:] 37774 that's my zip code crystalm403@email.com [speaker001:] you are in the system with username cminh1 is there anything else today? [speaker002:] Thanks thats all [speaker001:] have a good day! [speaker001:] Hello, how can I help you? [speaker002:] What is the brand of the product? [speaker001:] Which product are you referring to? [speaker002:] shirt [speaker001:] Ok, one moment please. I'll check on that for you. [speaker002:] ok [speaker001:] Unfortunately I don't have access to that information, but if you have any other questions I'd be happy to help. [speaker002:] its ok [speaker001:] Ok thanks for contacting us. Have a good day! [speaker001:] Hello. How may I assist you today? [speaker002:] I am trying to log into my account and it's saying I need a two factor authentication code but I lost the phone that was connected to the account [speaker001:] Gotcha. What's your name? [speaker002:] Joyce Wu [speaker001:] Thanks Joyce. What's your email address? [speaker002:] joycewu4@email.com [speaker001:] Okay, I am going to send you an email right away to help you reset that two-factor authentication. [speaker002:] Thank you! [speaker001:] I am also going to send you a link about our suggestions for best security practices. Is there anything else I can help you with? [speaker002:] Nope that is all [speaker001:] Great. Thanks for reaching out, have a wonderful day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] i completed a return but i do not see the reversalof the charge on my billing statement [speaker001:] Okay, let's see what we can find out. May I have your full name? [speaker002:] Norman Bouchard [speaker001:] Thank you. May I have your username, email address, and order ID to validate the purchase? [speaker002:] normanb8 Order ID: 2638634616 Email Address: normanb8@email.com [speaker001:] How many days have you been waiting for the charge reversal? [speaker002:] 8 days [speaker001:] It definitely should have been there by now. I will push it through immediately. You should see it in your account shortly if it's not already there. Is there anything else you need? [speaker002:] that is all thank you [speaker001:] You're welcome! Have a nice day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hello, the reason I contact you is because im trying to use a promo code but it doesnt work [speaker001:] I'm sorry to hear that, but let's see if I can clear that up for you [speaker002:] Ok thanks [speaker001:] May I ask your full name, so that I can take a look at your account? [speaker002:] that would be great Joseph Banter [speaker001:] Okay, Mr. Banter, I can see your account now Sometimes our promo codes are only valid for a limited time, usually a week, do you know when your code was issued? [speaker002:] it was issued about 8 days ago maybe thats why it doest work [speaker001:] Yes, I'm checking in our system now, and the code that was most recently tried on your account has indeed expired However, depending on your membership level, I may be able to provide a new code for you [speaker002:] Oh thats too bad, it would be great if you could help me [speaker001:] are you a member of our site, or were you using the site as a guest? [speaker002:] I really want those boots im a guest [speaker001:] Oh, I'm sorry, I could only issue a replacement promo code to one of our existing members [speaker002:] Thats too bad I guess I will have to wait for another discount then [speaker001:] Indeed, I'm sorry I couldn't be of any more assistance [speaker002:] No problem I understand [speaker001:] Are there any other issues that I could help you with while we are here? [speaker002:] no that would be all thanks [speaker001:] You too. Have a good day [speaker001:] Hello, how may I help you? [speaker002:] I was looking at a pair of jeans I want but I was trying to see if they were available in a smaller size. [speaker001:] I see, well let's see what we can do here. These jeans come in a wide variety of widths. The lengths are generally standard with a 36 inch inseam. However, if the jeans are listed as empty on the website, then we are currently out of stock. Jeans will usually be refilled at the beginning of e every month, so you can check back at that time. Sadly if there is a zero quantity on the website then we are currently out of that size. [speaker002:] Darn. I was hoping they were available in smaller sizes. [speaker001:] Well since it is the beginning of the month, I would check back tomorrow! We may be getting a new shipment in. [speaker002:] I will do that, thanks. [speaker001:] I am very sorry we couldn't help you. Is there anything else you need help with? [speaker002:] No, that was it. Thanks. [speaker001:] You have a wonderful rest of your day and be sure to check back tomorrow! [speaker001:] Hello, what can I do for you? [speaker002:] Hi! How can I get a premium membership. I need to buy somethings for easter [speaker001:] Okay, can I have yoru name please? [speaker002:] David Williams [speaker001:] Membership cannot be bought directly. Rather, they are earned through repeated purchases over a period of time. Bronze membership is given to any customers who have made over $500 worth of purchases in the last year. Silver membership is given for $1 Silver membership is given for $1000 worth of purchases in the past year. Finally, Gold members are from $2000 of purchases and a short questionnaire. Does that answer your question? [speaker002:] Yes it does. I do not think I will send enough money for the membership. Thank you [speaker001:] I am sorry, have a good day [speaker001:] Hello, thanks for contacting AcmeBrands. How can I help today? [speaker002:] Hi I'd like to find out why a subscription was added to my account. I didn't sign up for anything like that. [speaker001:] I can look into this unknown service that has been added to your account. Can I have your full name or account ID? [speaker002:] Great My name is Albert Sanders I don't have an account ID [speaker001:] Thank you Albert, how did you find out about this discrepancy? [speaker002:] I saw in an email from you guys [speaker001:] Thank you, let me take a look to see what our system says. As far as my system shows, everything on your account is correct. It looks like this may have been a scam email that was not actually from us. [speaker002:] So why does it say I got a subscription? Oh, I see. That's not good. [speaker001:] If you check the sender it would not be from the official AcmeCorps marketing team. Is there anything else I can help you with today? [speaker002:] That was it, thanks very much [speaker001:] You're welcome, have a great day! [speaker001:] Hello! Thanks for contacting Acme customer support. How may I help you today? [speaker002:] Hi Yesterday i saw that the pants i want to buy were much cheaper than they are today [speaker001:] I can look into that for you. May I get your full name? [speaker002:] Albert Sanders [speaker001:] One moment while I pull up your account. And you saw a lower price on this item yesterday, is that correct? [speaker002:] Yes Item Jeans Brand Guess currently they are 74 and yesterday they were 67 [speaker001:] I see. I just need to verify a few things. Can I get your Account ID and Order ID. [speaker002:] ZAFU75JHBF Order id 6436437019 [speaker001:] Unfortunately, you are correct that the price has changed. Our pricing is dynamic and sometimes does change from day to day. [speaker002:] so what can be done about that can i get the 67$ price [speaker001:] Let me see if there is something that I can do for you, just one moment. [speaker002:] or at least meet me in the middle of 70.5 [speaker001:] Great news! I can offer you a promo code that we only give to our most preferred customers! Here is the code for you to use: 55B1L [speaker002:] cool [speaker001:] Is there anything else that I can do to help today? [speaker002:] that will get me the 67$ price? [speaker001:] Yes, it's a 20% discount. I think you'll be very happy with your price. [speaker002:] perfect, thanks! thats all i needed [speaker001:] Have a great day and we appreciate you choosing Acme. [speaker001:] Hello, thank you for contacting us today! [speaker002:] Hey [speaker001:] What can I help you with? [speaker002:] I was trying to track one of my goods but the effort was in vain [speaker001:] I'm sorry to hear that and I'll do what I can to help. Can I have you first and last name please? [speaker002:] David Williams [speaker001:] Alright and we're trying to get the status of your order correct? [speaker002:] Yes [speaker001:] Okay, Can I have your account ID and Order ID please? [speaker002:] The Account ID: FFJZS7ZGT Order ID: 1354226379 [speaker001:] And can I also have your Email and Username? [speaker002:] Email Address: davidw54@email.com Username: davidw54 [speaker001:] Again thank you, what exactly did you need to know about the order? [speaker002:] When are they going to deliver the package [speaker001:] Did you have a day you expected to receive the package? and if so what day? [speaker002:] Yes today [speaker001:] It looks like there was a delay at the post office. The package was meant to be delivered today but will arrive tomorrow between 8am and 3pm. [speaker002:] Ok, Thanks [speaker001:] Was there anything else I could help you with? [speaker002:] No thanks [speaker001:] Thanks so much for shopping with us, I hope you have a great day and I'm sorry for any inconvenience this may have caused [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] I want to check my order status, you're charging me for another fee. [speaker001:] Okay, let's find out what happened. May I have your full name to pull up your account? [speaker002:] Chloe Zhang, just tell me the status of my subscription. [speaker001:] I'm sorry, you don't want to know about the fee you asked about earlier? [speaker002:] No, I just want to my gold subscription is up to date. [speaker001:] Okay, let me find out. I'll just need your account ID and order ID to verify your identity fully. [speaker002:] EPWPSAEGIW, and order ID is 6091044746 [speaker001:] You are overdue by one day and owe $55. [speaker002:] Let me pay it now, to keep my subscription activated. [speaker001:] No problem. Is it okay to use the credit card on file? [speaker002:] Okay, is that all? [speaker001:] Yes, you're good to go! [speaker002:] great, thanks! [speaker001:] Is there anything else you need? [speaker002:] No, that's all [speaker001:] Okay. Have a great day! [speaker001:] hi how can I help you? is anyone there? let me know if there is something I can do for you otherwise I will terminate the chat [speaker002:] Yes I need to know if I get international shipping with my subscription? [speaker001:] what subscription do you have? [speaker002:] I have the premium [speaker001:] let me check. What is your name? [speaker002:] Norman Norman Bouchard 7102 Wood shore [speaker001:] thanks Norman [speaker002:] yw [speaker001:] I'm so sorry, but the system tells me No I will send you further information [speaker002:] So my premium subscription does not include shipping is that right? International for free [speaker001:] no free shipping for international, you are correct [speaker002:] Gee thanks [speaker001:] is there anything else? [speaker001:] How may I help you today? [speaker002:] hi can you help me with the delivery time, it is in need to be changed? [speaker001:] of course i can help change your delivery time today [speaker002:] I need it to be coming to my house a week later [speaker001:] first i need your full name to pull up the account [speaker002:] oh that makes sense sorry my name is Alessandro Phoenix [speaker001:] and did you recieve an email that made you think something is wrong with the shipment or you simply need to change the date? or change from morning to evening [speaker002:] Oh if you could change from morning to evening then we do not need to change the day [speaker001:] perfect [speaker002:] I work shift so this way I am sure to be home if you deliver evenings [speaker001:] account id and order id are what i need to continue do you have them handy? [speaker002:] here you go G7KRCW9Y16 need delivery adress too? [speaker001:] also the order id [speaker002:] 3808649568 [speaker001:] looks like this is actually a mistake on our part i must apologize [speaker002:] oh that is ok, so it will arrive when? [speaker001:] what is the shipping status as of now [speaker002:] it says it is in Transit [speaker001:] unfortunately, it is too late for me to change the delivery time as the item is already in transit however we will leave it out back for safety [speaker002:] well ok, thanks for trying I will see if my mother can help [speaker001:] Is there anything else I can help with? [speaker002:] Ok that will work too No thanks have a great rest of your day. you where very nice [speaker001:] have a good one [speaker001:] Hello, what can I do for you? [speaker002:] Hi, I want to know when the annual sale begins, I'm interested in participating. [speaker001:] Okay, I can get that information for you [speaker002:] thanks [speaker001:] While I don't have a specific date, the annual sale will be around the last week of January. If you missed it this year, make sure to subscribe to our newsletter to keep up-to-date. Is there anything else I can do for you? [speaker002:] Oh darn I have to wait a year! That's ok. I'll make sure I'm ready next January. That'll be it for now. Thanks for your help! [speaker001:] Have a good day [speaker001:] Hello, how can I assist you today? [speaker002:] I want to return the item below because it is the wrong size [speaker001:] May I have you full name or the account ID? your* [speaker002:] Rodriguez Domingo [speaker001:] And can I get your username, your e-mail address, and the order ID? [speaker002:] rodriguezd134 rodriguezd134@email.com 6466277310 [speaker001:] Thank you. What is your membership level? [speaker002:] Silver [speaker001:] Do you have a reciept or is the item in its original packaging? [speaker002:] yes i do [speaker001:] Ok, can I get your address so I can create a shipping label? [speaker002:] 4747 Lincoln Ave Jacksonville, TX 71909 [speaker001:] And would you like to return by mail, in store, or at a drop-off center? [speaker002:] in store [speaker001:] Ok, the return is being processed and a shipping label will be e-mailed for you to print shortly. Is there anything else I can do for you today? [speaker002:] none [speaker001:] Have a great day. [speaker001:] Hello and welcome to AcmeCorp, how can I help you today? [speaker002:] Hi I am having an issue logging into my account. I forgot my password [speaker001:] So sorry to hear that, I'll be happy to help you get your password back. Can I have your full name please? [speaker002:] great Albert Sanders [speaker001:] Next, can I have your username? [speaker002:] asanders187 [speaker001:] I am going to generate a new password for you for security reasons. [speaker002:] ok that's fine [speaker001:] Can I have your PIN Number or the answer to your Security Question? [speaker002:] PIN is 486232 [speaker001:] Wonderful. Your new password is pch2ahz4esr You should be able to login now. You can change the password if you want once you're logged in. [speaker002:] oh great thanks! [speaker001:] Is there anything else I can help you with? [speaker002:] that's it [speaker001:] You're welcome. Hope you have a wonderful day! [speaker001:] hello [speaker002:] Hi, I wanted ot make sure that shipping cost was included in the advertised cost. I got an email showing that it wasnt. Was there anything you could do to help me with that? [speaker001:] sure I can Give me your full name [speaker002:] Joseph Banter [speaker001:] Give me your order id, username and account id [speaker002:] 6355448853 jbanter8 VEXK7QGSSC [speaker001:] Send me your email address [speaker002:] sure thing. my email is jbanter8@email.com [speaker001:] Purchase validated. I have checked the system, everything is normal with your account. The shipping cost was added [speaker002:] Aweosme, thank you so much for checking [speaker001:] The email is incorrect You are welcome Will this be all for today? [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I've recently. moved and need to change my shipping addresson an order [speaker001:] Sure! May I have your full name? [speaker002:] Joseph Banter [speaker001:] Do you know what the shipping status of your order is? [speaker002:] Shipping Status: Out for Delivery [speaker001:] Thanks! May I have your username, email address, and order ID to validate your purchase? [speaker002:] Email Address: josephbanter226@email.com Username: josephbanter226 Order ID: 6620584006 [speaker001:] Okay. I'm changing the address on your order right now. [speaker002:] Thank you [speaker001:] We caught it just in time. The driver has been notified of your new address. Is there anything else you need? [speaker002:] That's all I needed. Thanks so much [speaker001:] You're welcome! Have a wonderful day. [speaker001:] Hi. Can I help with anything today? [speaker002:] Yes, I need to check on my order. I noticed that the delivery time is incorrect, and needed to adjust it if possible. [speaker001:] Oh I see. I can definitely look into something like that for you. First can I get your name and account ID? [speaker002:] Sure. Alessandro Phoenix and my account ID is QM5NEI340C [speaker001:] Now that I have your account pulled up can you provide me your order number? [speaker002:] 7548481418 [speaker001:] Thank you so much. What specifically do you want to know about your delivery time? [speaker002:] I need to change it to later in the day. It wasn't supposed to be delivered until 4pm, but my tracking information says it will be here at 2pm. I would like to be home when it arrives. [speaker001:] I understand now. Give me a moment while I look into this. [speaker002:] Thanks [speaker001:] Looks like that is correct. Let me get that delivery time updated for you for 4pm. [speaker002:] Great! Thank you! [speaker001:] Ok Alessandro I went ahead and updated that delivery time for 4pm. Is there anything else I can help you with? [speaker002:] No, that is all. Have a great day! [speaker001:] Thanks same to you. [speaker001:] Good Afternoon. I am interested in a premium membership. Please tell me what this includes I need to buy several products and want to know if it's worth the money Please advise [speaker002:] Hello, thank you for being patient, I apologize for the wait. As I understand it, you're thinking about making a large purchase and want to know what sort of benefits the gold membership provides to aid in your decision. Is that correct? [speaker001:] That is correct. IS the Gold membership the highest level? [speaker002:] Yes, the Gold level is our highest level of membership available. Would you like me to bring up the information for the Gold level of membership? [speaker001:] Please provide information on this level of membership. [speaker002:] What is unique to the Gold level of membership is that you get unlimited refunds and get preferential treatment for transaction issues. You also get the perks of the Silver level, which gives you the ability to have agents make and cancel orders for you at any time. Along with the benefits of the bronze level membership, which allows you to save on shipping fees and get special promo codes. [speaker001:] The Gold membership sounds like it will fit my needs. What is the primary cost of this? Does a 2nd person able to get on it too? [speaker002:] The membership levels are actually automatically granted based on the dollar amount of purchases you place over a period of time. For the gold level, you'd need to purchase at least $2,000 worth of items. As far as allowing others to use the membership, it is done by account basis. As long as the order is placed under your account, it will benefit from your current membership level. [speaker001:] This sounds like a great plan. What is the process of signing up and payment? [speaker002:] The membership is automatically granted to your account based on the amount of purchases. However, the gold membership does have a short questionnaire. Is there anything else I can help you with? [speaker001:] You done a wonderful job. I appreciate your time and effort. [speaker002:] Great, thank you so much for contacting us. Have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I assist you? [speaker002:] Hello, I would like to complain about an item that is always out of stock. It is very frustrating! [speaker001:] I'm sorry. Can I get your name please? [speaker002:] Joseph Banter [speaker001:] Thank you, Joseph. Which item is it that you are interested in? [speaker002:] Some Tommy Hilfiger Jeans [speaker001:] I am going to write up a report quickly here for our Purchasing Department to let them know about this so hopefully they can do better in the future. Give me one second. [speaker002:] Thank you very much [speaker001:] I am able to back order the item for you if you'd like? [speaker002:] I will just keep an eye out for it [speaker001:] Okay sounds great. Can I help you with anything else today? [speaker002:] That is all [speaker001:] Thank you and have a great day! [speaker001:] Hello and thank you for contacting us today! How can I help you? [speaker002:] There is an item I want to buy and when I looked yesterday, it was cheaper than it is today. [speaker001:] Oh I'm sorry to hear that. Can I have your name please? [speaker002:] Sure, it's Crystal Minh. [speaker001:] Thank you, Crystal. Can I get your Account ID and the Order ID as well please? [speaker002:] Account ID: U2R1U3CSLA and Order ID: 2311714404 [speaker001:] Unfortunately our pricing algorithms do change from day to day and even hour to hour. Price changes are not in our control at all. [speaker002:] Is there anything that can be done? [speaker001:] I can offer you a promo code just this once if that would be sufficient? [speaker002:] Yes, that's perfect! [speaker001:] Okay, Crystal. Here is your promo code for future use: OT0D5. Is there anything else I can help you with today? [speaker002:] That's all, thanks so much! [speaker001:] Thank you and have a great afternoon! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi, i was looking at buying a pair of jeans yesterday. Bought them today at double the price. I shouldn't have to pay the full price. [speaker001:] OK. Let me help. Were you talking about our price yesterday or a competitor's price? [speaker002:] Your price on your website. [speaker001:] OK. May I start with your full name or account ID? [speaker002:] Sanya Afzal Account ID: P91BNRUKMP [speaker001:] OK Sanya. I have pulled up your account. I will need your order ID next [speaker002:] Order ID: 4648791116 [speaker001:] OK. I have verified your identity. We appreciate you bringing this issue up. Unfortunately, our prices are determined by a set algorithm that is based on demand and shipping prices and can fluctuate We hope you understand [speaker002:] Can you give me a coupon for my next purchase since you cant fix the price? [speaker001:] We do value you as a customer. I will be sending you a promo code. One moment. Please use promo code 3F4BH [speaker002:] Thank you. [speaker001:] You're welcome, anya. Anything else I can help with? Sanya [speaker001:] AcmeBrands, how may I help you? [speaker002:] Greetings! I want to buy a few products, but I can't because my cart does not what to update. Can you help me out? [speaker001:] Sure Let me help you with that. Can you try refreshing the page and adding the item again. [speaker002:] Ok let me give that a shot. I tried adding the jeans I want to order after I did that, still did not work Something else I can do? [speaker001:] Can you log out and then log back in and try again? [speaker002:] Sure, just a minute, I'll try adding my order again after I log inout. Hey! It worked! Did my order for my $99 Calvin Kleins go through that time? [speaker001:] That's great It did Can I help you with anything else? [speaker002:] Awesome. You are awesome. Thanks for all the help and have a good day:] [speaker001:] Have a good day. [speaker001:] Hi! How may I help you today? [speaker002:] Hi, I'm trying to figure out when the Michael Kors boots will be back in stock. Every single time I try to get some, they're always out of stock. It's really getting frustrating. [speaker001:] I am so sorry this is happening. Let me look for you. Can I have your full name [speaker002:] It's Joseph Banter So, what's going on with those boots? [speaker001:] I have notified our team and will have them look into this issue. We will try and do a better job with keeping the items in stock [speaker002:] So, when do you think that'll be? [speaker001:] I am not sure. You will receive an email once they are back in stock. Hopefully within the next few days [speaker002:] Okay, great. Thanks. [speaker001:] You're Welcome! Do you have any other questions today? [speaker002:] That was it, thanks again. [speaker001:] Thank you for contacting us and have a great day [speaker001:] Hello, how can i help you [speaker002:] Yes i'm trying to buy something on the site but every time i try to put it in my cart it not updating [speaker001:] I will be happy to help you with this issue. Okay first try to refresh the page and try to add it again [speaker002:] ok, one sec no still doing the same thing [speaker001:] Okay now try to log out then back in and see if it looks you then [speaker002:] ok Okay, that seem to do the trick. Thank yo so much for your help [speaker001:] It is no problem, can i help you with anything else? [speaker002:] no that will do it [speaker001:] have a great day. [speaker001:] hello i am interested in amazing jeans by guess but i am outside a lot how do i remove stains from these cjeans [speaker002:] sure let me check whats your name those are great jeans [speaker001:] Joyce Wu [speaker002:] To treat fresh grass stains on jeans, soak a household sponge in undiluted white vinegar and dab lightly on the stained area. Dry with paper towels and repeat the treatment as needed. To preserve the color, reverse the jeans inside out, and then thr Does that help? [speaker001:] Thats great it seems pretty easy [speaker002:] it is! [speaker001:] Hi [speaker002:] Hello! Thank you for contacting us today. How can I help you? [speaker001:] I have an issue with my order and I need help [speaker002:] Sure I can assist you. Can I get your name please? [speaker001:] My order is really important to me I'm Albert Sanders [speaker002:] Thank you, Albert. What seems to be the issue with your order? [speaker001:] So I feel silly about this But I want to check the status of my order But I can't get into my account I am so forgetful [I'm getting older you know] And I can't remember my username [speaker002:] No problem at all! I can help you to recover your username. [speaker001:] Okay great [speaker002:] Can I get your zip code, phone number, and email address? [speaker001:] yes My zip code is 56561 My phone number is 740-3640 At least I still remember those lol [speaker002:] Haha! Alright, Albert, now that you are verified I can get you that username. [speaker001:] Great [speaker002:] Your username is asanders1. [speaker001:] Oh great I remember now of course I will try to log in right now [speaker002:] No problem. Can I help you with anything else? [speaker001:] Oh I'm so happy I just logged in [speaker002:] Great! I'm glad it worked! [speaker001:] Now I can check my order I don't need help with anything else Thanks for your assistance! [speaker002:] Thank you for your time. Have a great day! [speaker001:] Hi, what can I help you with? [speaker002:] Hello, I would like to pay my subscription fee because I want to keep it active. [speaker001:] Okay, can I have your name? [speaker002:] Joyce Wu [speaker001:] Can I have your account ID and order ID? [speaker002:] TESKI5FFHK, 2526945284 [speaker001:] How much did you want to pay? [speaker002:] The full amount for the premium subscription [speaker001:] What credit card did you want to use? [speaker002:] The one on file please [speaker001:] Okay, you are all set. [speaker002:] thank you [speaker001:] Is there anything else I can do for you? [speaker002:] That is it [speaker001:] Okay have a wonderful day. [speaker001:] Hello, how may I help you today? [speaker002:] I'm curious about a promotional 40 dollar offer we were under when we signed up for premium never ended up seeing that 40 dollar credit hoping we can get it.. [speaker001:] I am so sorry to hear that. Please give me a moment to look into that for you. [speaker002:] yes Sanya Afzal got the gold membership thinking we'd get 40 [speaker001:] Were you given a promo code for this offer? [speaker002:] not to my knowledge if we did we never used it I don't see one [speaker001:] I am so sorry for the inconvenience. Please give me one moment. It looks like there was an error in our system and you weren't properly issued your $40 promotional credit. [speaker002:] good to know, honestly didn't know if my wife was overlooking something [speaker001:] I can generate a $40 promo code for you immediately. [speaker002:] that would be great [speaker001:] Your $40 promo code is 8Q6AI Is there anything else I can help you with today? [speaker002:] thanks for being so helpful thats all for today [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how can i help? [speaker002:] Hi I have a question about an order that I placed awhile ago. [speaker001:] what question? [speaker002:] I never received it even though it told me that it was shipped out almost two weeks ago [speaker001:] I need your name,username,email address, and order ID to verify you. [speaker002:] Rodriguez Domingo rodriguezd078@email.com 5525460148 [speaker001:] username? [speaker002:] rodriguezd078 [speaker001:] I need your address. [speaker002:] 3557 2nd Ave Baltimore, WA 34737 [speaker001:] I will ship new order for you. What is the item you bought? [speaker002:] Guess jeans [speaker001:] You are all set! do you need anything else? [speaker002:] ok great that's it [speaker001:] have a great day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I placed an order, but I have changed my mind. I want to cancel my order before it ships. [speaker001:] Okay, I can help you with that. May I ask your full name so that I can bring up your account? [speaker002:] Rodriguez Domingo [speaker001:] And what is the current status of your order? Is it still listed as "Order Received?" [speaker002:] I don't see anything showing that information. [speaker001:] Okay, and was this an order for an item from our store, or for a subscription? [speaker002:] For an item GUess jeans [speaker001:] Okay. Is there a specific reason for cancellation? Did you accidentally order two items instead of one? Or was there a defect in the product? [speaker002:] I just changed my mind, and don't want them. I don't think this style will look good on me. [speaker001:] Ok, would you like to substitute another item, or just cancel the whole order? [speaker002:] I would like to just cancel the order. [speaker001:] okay, in that case, I'll just need to confirm some details Can I ask your username, email address, and Order ID [speaker002:] Ok. My usernamme is rd365858 My email is rd365858@email.com and my order id is 5541847408 [speaker001:] and in the bottom half of your screen, close to where you found the order ID, do you see anything that says "Order Received" "In Transit" "Out for Delivery" or "Delivered" [speaker002:] I don't see that information [speaker001:] Okay, in that case, I'll just go ahead and issue a refund for this order [speaker002:] Thank you. [speaker001:] would you like that to be added to your account, refunded to your credit card, or would you like a gift card or check mailed to you [speaker002:] Refunded to my credit card please. Thanks! [speaker001:] Okay, and do you know the dollar value of the jeans? [speaker002:] $94 Great, thanks [speaker001:] Okay, a refund will be sent to the credit card on your account Is there anything else I can help you with today? [speaker002:] All set! Have a great day! [speaker001:] You too [speaker001:] Thank you for contacting AcmeBrands, how can I help today? [speaker002:] Hey, I need a refund. I changed my mind about an order. I don't like the look of the jeans as much as I had thought I would. [speaker001:] Sure, is there something wrong with the product you received? [speaker002:] No, just not my style. [speaker001:] Can I have your full name or account ID? [speaker002:] Norman Bouchard and EHDUCLYLFO [speaker001:] Can I have your username, email, and order ID? [speaker002:] nb103665 nb103665@email.com and 5533404261 [speaker001:] How would you like your refund processed? [speaker002:] Back to PayPal [speaker001:] And what is the total dollar amount you are needing refunded? [speaker002:] $64 [speaker001:] OK, your refund has been processed. Is there anything else I can help with? [speaker002:] Thank you! That's all. [speaker001:] Thank you, have a great day! [speaker001:] hello? [speaker002:] Hello. Thank you for contacting AcmeBrands. How can I assist you today? [speaker001:] Hi, I had a question regarding my account. [speaker002:] Okay. Can you tell me a little more about you need? [speaker001:] I wanted to check with someone because there seems to be an extra fee added for no reason to my order [speaker002:] I understand. May I please have your full name or Account ID in order to pull up your account? [speaker001:] ok, my name is Sanya Afzal My account ID is UFLKTEZOWD If it also helps, the order ID is 5954144916 [speaker002:] Thank you. One moment please while I access your account. Thanks for your helpfulness. That definitely helps. [speaker001:] ok cool [speaker002:] While I finish, can you please tell me what fee you're referring to? [speaker001:] Yeah, the boots I got was supposed to be $54 but as you can see there's extra fees attached to it. I wanted to know how come I'm not paying $54 [speaker002:] Okay. That makes sense. Let me look into that for you. [speaker001:] ok thanks [speaker002:] Do you know what your membership status is? [speaker001:] yup its gold [speaker002:] Gold. Great. And how much were you overcharged? [speaker001:] I'm not sure, I'm at work and don't have the invoice with me. I just remembered I was overcharged and wanted to talk to someone before i forget [speaker002:] Okay. That's fine. Let me see if I can remove this fee for you since you are a gold member. One moment please. [speaker001:] ok cool [speaker002:] Okay. I have gone ahead and updated your order to deduct a $10 amount. Is that acceptable to you? [speaker001:] yes that's great. I appreciate it [speaker002:] You are quite welcome. I'm glad I could help. Is there anything else you need assistance with today? [speaker001:] no that was it. again thanks for your help on this [speaker002:] Okay. You're welcome. Well thank you for shopping with us. Have agreat day! [speaker001:] Hello, can I help? [speaker002:] hi i seem to have a problem with my payment on my boots order [speaker001:] I'll be glad to help if I can. First, can I get your full name and account ID? [speaker002:] Chloe Zhang where is my account id? would that be my order id? [speaker001:] Your order ID would also work, I think. [speaker002:] 0821275943 [speaker001:] Ms. Zhang, the system shows that you have an amount of $49 due today. [speaker002:] yes. i believe the problem is i listed the wrong payment method. [speaker001:] Would you like to change the payment method? [speaker002:] yes i would. [speaker001:] How would you like to pay? We accept credit, debit, and Paypal. [speaker002:] i believe i was supposed to recieve a refund. i'd like it to be through paypal [speaker001:] The order has been updated with Paypal. [speaker002:] thank you [speaker001:] Is there anything else I can do for you today? [speaker002:] that is all [speaker001:] Thank you for your business.. Good bye. [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] It looks like my subscription was removed. I would still like my subscription to be active. [speaker001:] Sure, I can look into that for you. May I have your full name, please? [speaker002:] Rodriguez Domingo [speaker001:] How did you find out your subscription was removed? [speaker002:] It looked like it was removed on my end. [speaker001:] Did you get a notice of some sort? [speaker002:] No, I didn't. Is my subscription still active? [speaker001:] Let's check on that for you. Can I get your Account ID and Order ID? [speaker002:] I don't have my account ID handy. What about my address? [speaker001:] What makes you think your subscription was removed? [speaker002:] I thought it was. Am I wrong? [speaker001:] I need your account ID to look that up. [speaker002:] I don't have it. I have my address. Should I make up a number at this point? [speaker001:] One moment please. [speaker001:] Hello, how may I help you today? [speaker002:] The Calvin Klein shirt I want is out of stock. [speaker001:] Oh no, I'm sorry to hear about that. Let me look in to this for you. Can I please get your full name or Account ID? [speaker002:] Joseph Banter, username jospehbanter 975 [speaker001:] Thanks Joseph. So you were trying to get a Calvin Klein shirt and it is out of stock? [speaker002:] Yes, the order ID is 0626252373 [speaker001:] Sorry Joseph, I need a little more information. You ordered this shirt? Our system doesn't let you order it if it is out of stock. [speaker002:] I have an order ID, it's 0626252373 [speaker001:] Are you just missing this item perhaps? [speaker002:] Yes, that's the only item. How can i get it delivered? [speaker001:] Alright, if you ordered it, it is not out of stock. Let me look in to this a little more. [speaker002:] okay [speaker001:] Can I get your username and email address to validate this purchase? [speaker002:] josephbanter975, and josephbanter975@gmail.com [speaker001:] Are you sure that email is correct? [speaker002:] josephbanter975@gmail.com [speaker001:] gmail.com? [speaker002:] email.com, sorry [speaker001:] Let me just try with that! That was the problem, I was able to verify your identity now. How long have you been waiting for this item? [speaker002:] okay, when will it be shipped? it's been about a week [speaker001:] Items usually take about 7 days. Has it been longer than 7 days? [speaker002:] It's at 7 days now [speaker001:] If it has been 7 days it should arrive tomorrow! [speaker002:] Great, thanks [speaker001:] If it doesn't come tomorrow please contact us again and we will send another one out. [speaker002:] okay, thanks [speaker001:] Is that all you needed today? [speaker002:] that's all [speaker001:] Thanks Joseph, have a good weekend. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi good afternoon I had a question about your return policy I was looking at a few items but just wanted to know how the return policy works [speaker001:] Sure! Can I get your name please? [speaker002:] sure joyce wu [speaker001:] Thank you, Joyce. Let me pull up our return policy for you. Our return policy depends on your membership level with us. If you are a gold member you can have unlimited returns. Silver members can make returns on any purchases made within the last 6 months. Finally, bronze members can return any items made in [speaker002:] the bronze part got cut off. how long? [speaker001:] Oh I'm sorry about that. Bronze members can return any items made in the last 90 days. And any other members are allowed returns made within the last 30 days. [speaker002:] ok and what are the requirements for each level? [speaker001:] Sure. The membership requirements for bronze members are those who have made over $500 in purchases last year. Silver is over $1000 in purchases. Gold is anything over $2000. [speaker002:] ok so if I purchase stuff for like $500 today, does that make me bronze? [speaker001:] Yes, that would be correct. [speaker002:] or is it last year's purchase? [speaker001:] It's anything in the last year. So 365 days including today. Can I help you with anything else today? [speaker002:] no that was it [speaker001:] Thank you and have a great afternoon! [speaker001:] Hi how can I help you [speaker002:] do I qualify for free shipping? [speaker001:] What is your membership level? [speaker002:] guest [speaker001:] What is the total in your cart? The items in your cart qualify for free shipping with a shipping time of five business days if the total pre-tax cost exceeds $25.00. [speaker002:] 54 [speaker001:] Then you are good to go with free shipping Anything else I can help you with? [speaker002:] no [speaker001:] Have a nice day [speaker001:] Hello! Is there anything I can do for you today? [speaker002:] I need to check the status of my order. I also want to change the delivery time. [speaker001:] May I ask for the reason of the delivery time change? [speaker002:] I won't be able to receive it that day. [speaker001:] One moment please. Are you wanting to receive your shipment sooner or later? [speaker002:] Later would be great. [speaker001:] Sounds like you are needing to downgrade then. May I have your full name or account ID? [speaker002:] 93KLUTIMVK, Sanya Afzal [speaker001:] Thank you. May I also have your Order ID? [speaker002:] 5336840549 [speaker001:] Do you know whether your order has shipped yet? [speaker002:] Yes, it's out for delivery [speaker001:] Unfortunately, since your shipment is already out for delivery, it is too late to change the date. [speaker002:] OK, thanks for your help. [speaker001:] Is there anything else? [speaker002:] Would it be able to change the time of that deliver? [speaker001:] Let me see. Unfortunately I am also unable to change that. [speaker002:] Ok, thanks for checking. That's all I needed. [speaker001:] Have a great day. [speaker001:] Hi, how can I help you? [speaker002:] The search result keep showing "No Result Found". [speaker001:] I can help you troubleshoot this issue. Could you log out of your account and back in and see if the search works then [speaker002:] I just tried it, didn't work at all. [speaker001:] Could you try resetting your browser's cookies and see if that works? [speaker002:] How can i do that? [speaker001:] You can check the options menu of your browser and looking at the "More Details" option [speaker002:] Wow, It just worked. Thank you. [speaker001:] Oh great, is there anything else I can do for you? [speaker002:] Nothing else, Have a good one! [speaker001:] Have a good day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Can I add another item to an order I submitted? [speaker001:] I can certainly check for you. Can I have your name please I'll also need the Order ID and Account ID. [speaker002:] Albert Sanders Account ID: VJEBFIDKNT Order ID: 4397701192 [speaker001:] Perfect. Can you tell me what the shipping status of the order is? [speaker002:] Oh great, it says delivered. My son must have picked it up and didn't tell me. [speaker001:] Oh sure. Let's see if I can do anything for you. What is your membership level? [speaker002:] Gold [speaker001:] Well perfect. Because you are a Gold member and we value you I am able to ship the new item to you ASAP in a separate order with zero shipping cost. Can you tell me what the item is that you had wanted to add? [speaker002:] Thank you very much. Tommy Hilfiger boots for $64. [speaker001:] Great! I have made that purchase for you, it will be shipped this evening, and you should expect no shipping cost at all. Can I help you with anything else today? [speaker002:] Thank you again, appreciate it. That's all. [speaker001:] Thank you and have a great afternoon! [speaker001:] Hey I had a quick question [speaker002:] Hello and thank you for contacting AcmeBrands. How can I help you? Sure, what's your question? [speaker001:] how long does the premium membership last again? I'm really interested in buying it because I'm about to make a ton of purchases [speaker002:] I'd be happy to look that up for you, if you could kindly provide me with your name? [speaker001:] David Williams [speaker002:] Thanks, David. Give me one moment and I'll provide you with the membership information. [speaker001:] thank you [speaker002:] After signing up and making a purchase, you're membership would last for rest of that calendar year and the next full calendar year. You would start at bronze for the full year and last until December 31 of that following year. Increases in membershi [speaker001:] perfect I appriciate the help [speaker002:] Increases in membership are done the same way. You're welcome. Is there anything else I can help you with? [speaker001:] no thank you [speaker002:] Great! I hope you have a great day. [speaker001:] Hi there. I need you help? [speaker002:] Ok What do you need help with? [speaker001:] I am checking on the status of my refund [speaker002:] Ok, can you tell me your full name or your account ID? [speaker001:] Norman Bouchard [speaker002:] Ok, what is your username, your email address, and the order ID from this purchase? [speaker001:] can you tell me the status of my refund [speaker002:] Yes, after I check the purchase I can tell you the refund status [speaker001:] my username is nbouchad029, email address is nbouchard029@email.com and the order id is 8252206863 [speaker002:] Your refund is currently in progress The refund was initiated online [speaker001:] My refund should be $100 and I want that to go toward the purchase of your guess boots which cost $94 [speaker002:] Ok, I will move $94 from the refund to a purchase for Guess Boots [speaker001:] that is great and thanks for your help [speaker002:] Of course. Is there anything else I can do for you? [speaker001:] No that's all for today and thank you. [speaker002:] Ok, I will end this conversation now [speaker001:] hi how can I help you? [speaker002:] Hi, I ordered a shirt a while ago and it arrived with a big purple stain on the left sleeve I was wondering if I would be able to return it? [speaker001:] sorry to hear that. What is your name please? [speaker002:] Joyce Wu [speaker001:] in order to validate your purchase I will need your username, email & Order ID [speaker002:] Sure thing. My username is joycew68 Email: joycew68@email.com and my order ID is 4193884697 [speaker001:] thank you what brand of shirt is it please? [speaker002:] It's a Guess shirt [speaker001:] and are you one of our members? [speaker002:] Yeah, I'm a gold member. [speaker001:] OK. Please give me your address, so that I can send you a shipping label for the return [speaker002:] Sure thing 0357 Woodshore St Baltimore, CA 30141 [speaker001:] and how would you like to return it? By mail, In store or at one of our dropp off centers? [speaker002:] Umm Mail would probably be easiest for me. [speaker001:] OK, I was able to take care of that. You will receive your shipping label soon. Is there anything else today? [speaker002:] Great thank you! thats all I needed:] [speaker001:] great. Have a good day! [speaker001:] Hello, how may I help you today? [speaker002:] hey I need to make a return bc you sent me the wrong size is a michael kors jacket 2 sizes too small [speaker001:] Okay, can I have your full name please? [speaker002:] rodriguez domingo [speaker001:] Thank you, I will need your username, email, and order ID to look up your purchase. [speaker002:] rdomingo023 rdomingo023@email.com 7967235974 still haven't opened packaging could see it was too small right away [speaker001:] Okay, good thing you didn't open it. What membership level are you? [speaker002:] guest level hope thats ok [speaker001:] Did you purchase it within the last 30 days? [speaker002:] it says i bought 3142020 [speaker001:] Or do you have the original receipt? Unfortunately the original packaging alone isn't enough for guest members. [speaker002:] yeah its all in there [speaker001:] Okay great, it has been just a bit more than 30 days, but if you have the receipt you can still make the return. [speaker002:] that's a relief [speaker001:] I'll need your full address please. [speaker002:] 6068 2nd Ave Raleigh, WA 39584 [speaker001:] How would you like to make your return? Options are by mail, drop off center, or in-store [speaker002:] I'll go to drop off center [speaker001:] Great, a shipping label will be sent to you. You can put it on there and drop it off at your convenience. Is there anything else you need? [speaker002:] that's all thank you for helping me [speaker001:] You're welcome, have a great day! [speaker001:] Hello, thank you for shopping with AcmeBrands! How can I assist you? [speaker002:] I want to dispute my bill because I was charged twice [speaker001:] May I get your full name or account ID? [speaker002:] Chloe Zhang account ID 6MYSJJIE72 [speaker001:] Thank you. What were you charged twice for? [speaker002:] order ID 7128536157 a Michael Kors jacket for $54 [speaker001:] Okay, after verifying your identity and checking your account, I can see that you were only charged once and the email confirmation you received was incorrect. Is there anything else you need? [speaker002:] So I was only charged once [speaker001:] Right! [speaker002:] Can you please send me a correct statement that says this information that I was only charged once [speaker001:] Yes, I can do that. You will have it shortly. Anything else? [speaker002:] no thanks [speaker001:] Okay. Have a nice day! [speaker001:] Hi, I'm james, How can I help you? [speaker002:] Hi, I am unable to access my account because I have forgotten my password [speaker001:] I can help with that. Can I have your name? [speaker002:] I am trying to check my order status Joseph Banter [speaker001:] And what is your username? [speaker002:] jbanter4 [speaker001:] I can't get your old password, but I can make a new one. Do you know your Pin number or the answer to your security question? [speaker002:] My Security Answer is Martinez [speaker001:] la4jdmzyeo is your new password Now, do you want me to help you with your order status? [speaker002:] Yes, can I change this password once I login to the account? [speaker001:] You can. There should be an option to change it in your account settings. [speaker002:] Okay, I just don't feel safe having it displayed in the chatroom People could have seen it if they walked by. [speaker001:] That's understandable. [speaker002:] I am ready for my status. [speaker001:] What do you want to know about your status? [speaker002:] If it has been processed or shipped? [speaker001:] I can't pull up that information directly. I'm sorry. [speaker002:] Okay. Well that is all for now. [speaker001:] You should be able to find the order details on your own now that you can login. Can I help with anything else? [speaker002:] Got it, thanks. No. Bye for now [speaker001:] Goodbye and have a great day. [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi! My name is Norman Bouchard and I want to change the name on the account because it is currently spelled incorrectly! [speaker001:] Sure thing Norman, glad to assist you. One moment! What is the current, incorrect spelling on the account? [speaker002:] So on my end, I see my last name being spelled with a double A. My last name only has one A as in Bouchard. Could you maybe just remove the extra A? I'd greatly appreciate it! [speaker001:] Sure thing! So it's presently misspelled as Norman Bouchaard? [speaker002:] Yes! [speaker001:] May I ask you to provide some information to verify your identity, please? I'll need any 3 of the following: Zip Code, Phone Number, PIN, Username, Password, Email Address, or the Order ID of a previous purchase. [speaker002:] Yes of course. My Address is 4830 Brushwick Dr Newark, MI with a Zip Code of 10965. The email associated with my account is nb608477@email.com. [speaker001:] Great! I just need one more piece of verifying information, please. [speaker002:] Oh ok. My username is nb608477. [speaker001:] Perfect. And to confirm, the correct spelling of your name is Norman Bouchard? [speaker002:] Yes that is correct! Thanks! [speaker001:] All set! Is there anything more I may help you with today? [speaker002:] No that's all I need help with! Thank you so much for your help! [speaker001:] Thank you so much for contacting AcmeBrands customer service. Take care! [speaker001:] Hi, how can I help you today? [speaker002:] Hello I would like to know if the Calvin Klein boots come with a warranty because I am interested in purchasing them [speaker001:] Let me just check up on that for you. Can I have your name please? [speaker002:] chloe zhang [speaker001:] All our items are guaranteed to be free of defects for a year after purchase. We're very confident in the quality and workmanship of our products. However the warranty does not cover normal wear and tear. Can I help with anything else today? [speaker002:] Ok great thanks that is all [speaker001:] Have a great day. [speaker001:] Hello, thank you for contacting us today. How can I help you? [speaker002:] I can't access my account because I lost my phone with the 2 factor authentication on it I needed to see my shopping history [speaker001:] Oh my, I'm sorry to hear that let's try to get that 2 factor Authentication reset for you. [speaker002:] Thanks [speaker001:] First can I have your Full name? [speaker002:] Chloe Zhang [speaker001:] Thank you Chloe, could you provide me with your Email address? [speaker002:] Email Address: chloezhang213@email.com [speaker001:] Alright Chloe, I just sent an email to your account that should have a link to get the authentication reset. [speaker002:] O.k. thank you so much. [speaker001:] I'm also going to go ahead and send you a link to our guide for best practices with the current security system. Was there anything else I could help you with today? [speaker002:] O.k. I'll be on the look out for it. That's all I needed. [speaker001:] Thank you for shopping with us, have a great day! [speaker001:] hi, i was wondering if the boots i had in mind come with a warranty? [speaker002:] sure let me check for you! [speaker001:] Product: boots Brand: Michael Kors [speaker002:] ALl of our shoes are warranted to be free of defects in material and workmanship for 12 months from date of purchase. [speaker001:] oh sounds perfect [speaker002:] do ou need anything else? [speaker001:] Hi! How can I help you today? [speaker002:] Hi, I would like to know the status of my refund. I think I want to update it. [speaker001:] Sure, I can help you with that. I'll need some info first. Can you give me your Order ID, your username, and your email address? Also, I will need your account ID, please. [speaker002:] Yes, they are 8001770281, josephbanter526,josephbanter526. I don't know my account ID josephbanter526@email.com [speaker001:] Okay, it looks like the refund is still in progress. What update would you like to make to it? Are you still there? [speaker001:] Your search bar isn't working [speaker002:] Have you tried clearing the cookies on your browser? [speaker001:] yes [speaker002:] Have you tried searching for different items? [speaker001:] yes [speaker002:] Can you try logging out and logging back into our site? [speaker001:] that seemed to work [speaker002:] That's good, is there anything else I can help you with today? [speaker001:] no thanks [speaker002:] Have a great day. [speaker001:] hello, thank you for contacting AcmeBrands customer service, how may i help you roday? [speaker002:] I would like to check my account status for missing credits. [speaker001:] If i am understanding correctly, you wish to check your account credits, and fix a missing error? [speaker002:] I purchased some jeans 2 weeks ago and should have received the credits then. [speaker001:] i can help you with that today, may i please have your full name or account id [speaker002:] My name is Rodriguez Domingo [speaker001:] I apoligize for the delay of your credits, One moment while I look at your account [speaker002:] Ok Are any credits showing? [speaker001:] i am determining that as we speak [speaker002:] Thank you [speaker001:] I see, there was an error on our end in the processing [speaker002:] ok [speaker001:] do you know the credit amount that is mising? [speaker002:] I'm not sure but it is for a pair of Calvin Klein jeans for $49 [speaker001:] so i can authorize the credit to your account well, the standard credit amount for them is $20, would that be sufficient? [speaker002:] Thats all the information that I have $20 would be perfect!! Thank you!! [speaker001:] I have sent a link in your email with a promo code, for your $20 dollar credit is there anything else i can help with today? [speaker002:] Awesome!!! That will be all. Thank you for your help!! [speaker001:] thank you and have a nice day [speaker001:] HI, how can I help you [speaker002:] the website is running really alos, i would like to know why the website is not usable to this speed [speaker001:] I am sorry about that. I will report the speed to our web team [speaker002:] Do you have any suggestions on why the website, or how to fix it is running slow [speaker001:] You can log out and back in [speaker002:] okay i tried that still moving at the slow pace [speaker001:] Can you visit anouther website to see if it isslow there as well [speaker002:] Okay, i did that and came back to the website and it seems to being moving at its normal speed again, thank you for your help [speaker001:] You are welcome, let us know if there is anything else you need [speaker002:] Okay i will, but for now that was everything, Have a great day [speaker001:] Have a nice day [speaker001:] Hello! How can I help you today? [speaker002:] Hi I am trying to make a purchase but my credit card keeps getting rejected. I know it's good. What can I do? [speaker001:] Ok, give me one second and I can help you with that. [speaker002:] ok [speaker001:] Can you please try entering it one more time please. [speaker002:] ok hold on no, still doesn't work [speaker001:] If that doesn't work, can you please try logging out, then back in and see if that works [speaker002:] keeps saying my card is invalid ok hold on let me try that [speaker001:] Sure, take your time. [speaker002:] hey it works now! what happened? [speaker001:] Yay! I'm glad it worked. I'm not sure sometimes the website or your browser can have a bug. Is there anything else I can help you with today? [speaker002:] no that's it [speaker001:] I hope you have a great day! [speaker001:] Hello. My name is Anne. What can I help you with today? [speaker002:] Hi the payment method on my order is wrong. can you help? [speaker001:] I certainly can help with that. Can I have your name please? [speaker002:] Albert Sanders [speaker001:] Thank you Mr. Sanders. May I have the order # for the purchase? [speaker002:] Order ID: 9894926659 [speaker001:] Thank you. One moment while I pull up the order. Lastly, I need your account ID please. [speaker002:] Account ID: UWBG1OIHVI [speaker001:] It looks like we are able to change the payment since this hasn't been shipped yet. What form of payment would you like to use instead? [speaker002:] I would like to use my checking account on file, ending in 8794 [speaker001:] The payment method has been changed, and your order will ship as scheduled. Is there anything further I can help you with today? [speaker002:] that's all thank you [speaker001:] You are welcome. Have a wonderful day. [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] Do you guys have size 9 of boots by Calvin Klein. [speaker001:] I can look into that for you. May I have your full name? [speaker002:] Chloe Zhang [speaker001:] One moment, Chloe. Was this item out of stock for you on the website? [speaker002:] The website said it is unavailable. [speaker001:] That's what I'm seeing as well. Let me write a note to our purchasing department for you. OK, I've let the team know that we are out of stock on that item. [speaker002:] Thanks [speaker001:] Is there anything else that I can help you with today? [speaker002:] no, have a great day! [speaker001:] You too! [speaker001:] Hello, how can I help you today? [speaker002:] I have a premium subscription shopping service. My husband said that I might have some missing credits worth $40. Could you check the status of my account? [speaker001:] Happy to help, may I have your full name please? [speaker002:] Crystal Minh [speaker001:] thanks Crystal. [speaker002:] The credits came from a promotional package I bought. [speaker001:] I apologize for the inconvenience caused. I am now checking the system, just a second. There may be a problem in your interface. Can you try logging out and logging back in again? [speaker002:] Yes, I tried that, and it didn't work. [speaker001:] I can see your credit shows up on my side. [speaker002:] Do you know when I will see it? [speaker001:] It will show up tomorrow. Check the status tomorrow, Crystal. [speaker002:] OK. Will do. Thanks for your help. [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No, that is all. Thank you. [speaker001:] Have a nice day! [speaker001:] Hello, how can I help you [speaker002:] Hi, I bought a Guess jacket from your website recently I ordered a red one but was sent a black one [speaker001:] Okay, would you like to return it? [speaker002:] Yes [speaker001:] Can I get your fulll name please. [speaker002:] It's Rodriguez Domingo [speaker001:] Okay I have found your account I now need to validate your purchase so I need your email, username and order id. [speaker002:] my username is rodriguezdomingo065 my order Id is 8398723188 [speaker001:] and your email now. [speaker002:] oh right it's rodriguezdomingo065@email.com [speaker001:] Thank you, now what level member are you? [speaker002:] Silver I think [speaker001:] And when did you make your puchase? [speaker002:] In October [speaker001:] Great news you will be able to return it. Can I get your full address so I can make you a shipping label. [speaker002:] Oh good My address is 1664 1st Ave Monterey, WA 45017 [speaker001:] Now how would you like to process your return? by mail in store or at a drop off center? [speaker002:] Mail in [speaker001:] Great, You will be recieving your refund when we receive the package can I help you with anything else? [speaker002:] No, that's all thank you [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I would like to return an item because it has a stain on it [speaker001:] I see, let me look into that for you. Could I get you name or account ID please? [speaker002:] Chloe Zhang [speaker001:] This item has already been shipped to you right? [speaker002:] Yes it has [speaker001:] Could I get your username, email address, and order ID? [speaker002:] cz498831, cz498831@email.com, 4257228992 [speaker001:] Thank you. Could I get your membership level please? [speaker002:] Bronze [speaker001:] Was this purchase made within the last 90 days? [speaker002:] it was made on 12-03-2019 [speaker001:] Do you still have the receipt? [speaker002:] I do not [speaker001:] Would it still be in the original packaging by any chance, though I imagine not. [speaker002:] No it isn't [speaker001:] I'm sorry. I'm afraid I'm not able to accept the return. [speaker002:] Oh ok, thank you anyways [speaker001:] Can I help with anything else? [speaker002:] That is all [speaker001:] Have a good day. [speaker001:] hi how can i help you? [speaker002:] need to add an item to my order that I forgot help? [speaker001:] i see what is your name please? [speaker002:] Rod domingo maybe Rodriguez is wha if on file wha is on file [speaker001:] it would be good if you could tell me your name we wouldn't want to get the wrong customer account would we [speaker002:] I did [speaker001:] please repeat your name for me [speaker002:] Rodriguez Domingo you can call me Rod [speaker001:] thanks. I also need your account & order IDs [speaker002:] 5628882649 157YNQ3ABV [speaker001:] OK, Rod, the system has found you. What is your shipping status? [speaker002:] Out for Delivery [speaker001:] i see. then it is a bit late. What is your membership level please? [speaker002:] Silver please help me! [speaker001:] yes, as you are a silver member we can send that item specially [speaker002:] thank thank thanks [speaker001:] what was it you wanted to order? [speaker002:] a jacket [speaker001:] do you have the brand? [speaker002:] Calvin Klein lg grey [speaker001:] that should be with you soon is there anything else today, Rod? [speaker002:] holla! you da best [speaker001:] thanks! all set? [speaker002:] yep! [speaker001:] bfn [speaker001:] Hi! How may I help you today? [speaker002:] yeah, your website is just too laggy! why so slow? [speaker001:] I am so sorry this is happening. Let me try and help fix this Have you tried visiting a different website on your computer? Is it slow also? [speaker002:] just this one [speaker001:] Ok lets try logging out of the account and back in and see if that works [speaker002:] hold on what is my pw, hmm ok, let's try again nah, taking forever to load i don't think it's me [speaker001:] Can you close out all the other tabs on your browser. This can cause it to slow down also [speaker002:] well that would be really inconvenient. is there some other way? [speaker001:] What I can do is notify our team that there is an issue with the website and have them look further into this issue. Generally, they look it to it and fix within 5 mins [speaker002:] that would be awesome, thx [speaker001:] You're Welcome! Is there anything else I can help with today? [speaker002:] no thx, wish me luck! [speaker001:] Good Luck! Enjoy the rest of your day [speaker001:] Hi what can I do for you? [speaker002:] a charge has not been reversed after my return [speaker001:] Okay, can I have you name please [speaker002:] Alessandro Phoenix [speaker001:] Thank you, can I have your username, order ID, and email address [speaker002:] aphoenix681,4367951001,aphoenix681@email.com [speaker001:] Your refund is in process and you should be seeing it soon. Is there anything else I can do [speaker001:] hey there [speaker002:] Hello, how may I help you today? [speaker001:] i'm looking for the $64 guess tshirt online, but it's never in stock. any ideas on when it might be available? [speaker002:] One moment please. [speaker001:] sure [speaker002:] May I have your full name and account ID? [speaker001:] David Williams i don't have an account id [speaker002:] I will let our purchasing department know that we are out of stock on this item. [speaker001:] ok. there's no way i can order it in advance through you? [speaker002:] I can back-order this item for you. [speaker001:] okay [speaker002:] Would you like to use the credit that is on file? [speaker001:] yes [speaker002:] The purchase has been made, your item will be mailed to you when it becomes available. [speaker001:] awesome, thanks [speaker002:] Will that be all for today? [speaker001:] that's it, ty [speaker002:] Have a great day! [speaker001:] Thank you for contacting AcmeBrands. How can I help todya? [speaker002:] I'm thinking of making a purchase, but I wanted to see what it would cost to have my name stitched onto it. [speaker001:] Sure, let me take a look for you. [speaker002:] Thank you. [speaker001:] The cost of stitching depends on the number of characters being stitched. [speaker002:] How much would it be for three letters? [speaker001:] The cost is $0.30 per character for the first 15 characters, $0.20 for the next 15 characters, and $0.10 per character for any additional caracters. [speaker002:] Great, thank you!! [speaker001:] For three letters, the cost would be $0.90. Is there anything else I can help you with today? [speaker002:] That was all, thank you!! [speaker001:] Great, thank you and have a great day! [speaker001:] hello, how can i help you [speaker002:] Hi there, what happens if i'm late on a subcription payment? I want to purchase an item, but I'm late on paying for my silver membership status I'm a little short on money, but I need a dress to wear to my cousin's wedding. I will pay for the subscription with my next paycheck [speaker001:] Do you want to delay payment? [speaker002:] that would be amazing [speaker001:] Okay can I get your name please [speaker002:] Albert Sanders [speaker001:] Okay i found your account, I now need to verify your identity Can I get your account id and order id [speaker002:] I don't know my account number [speaker001:] Do you have the order id? [speaker002:] no, I don't have that either Do you want my address? [speaker001:] I can only use those things to verify your identity. I can and offer an extension on payment. I can however give you the information you will need when you are ready to make the payment about what will happen with a late payment. [speaker002:] Okay great, thank you [speaker001:] If you are gold or silver, You will have 5 days per month without any late fee. However if you fit within the other 2 membership levels there will be an extra 2 $ each day you are late. Do you need anything else? [speaker002:] that's all, thanks again [speaker001:] Have a great day [speaker001:] Hi! How may I help you today? [speaker002:] Yes i'm looking at an item and it way overpriced compared to other companies that have the same thing [speaker001:] I am sorry about that. Let me look at it. Can I have your name [speaker002:] Crystal Minh [speaker001:] Can I have your account id and order id [speaker002:] my account id is 6VHMJVLYTE and my order id is 8601152543 [speaker001:] Thank you. Unfortunately, prices on our site do change based off of demand. The pricing is our of my control. I do apologize I would recommend checking back as the price may go back down [speaker002:] its nothing you could do about it? [speaker001:] As a courtesy I can give you a promo code for 20% off your next purchase U764J [speaker002:] ok, great! thank you so much [speaker001:] You're Welcome! Is there anything else I can help with today [speaker002:] that will be all [speaker001:] Have a great day [speaker001:] Hi, how can I help you? [speaker002:] Hello. I signed up for the premium subscription service and wanted to know the status of the subscription [speaker001:] Okay, [speaker002:] Is there anything that's due? [speaker001:] Can I have your name please [speaker002:] Joyce Wu [speaker001:] Can I also have your account ID and order ID? [speaker002:] Yes My account ID is KWX2Z9ZOI0 Order ID: 4665828377 [speaker001:] You do not have anything due. [speaker002:] Oh okay. [speaker001:] The account is also not active [speaker002:] Why isnt it active? [speaker001:] I do not know, but I can get your account up to date, if youd like [speaker002:] Yes please [speaker001:] You can pay the subscription fee of 99 [speaker002:] Ohh okay. [speaker001:] Okay, you are all set. [speaker002:] Thank you [speaker001:] Is there anything else I can do for you? [speaker002:] That would be all [speaker001:] Have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] hi I want to check out the status of my order [speaker001:] Okay, let me check that for you. [speaker002:] thanks [speaker001:] Okay, so you've already placed an order and want to check on its shipping status, is that right? [speaker002:] No I don't know why it cost so much [speaker001:] I see, please hold. [speaker002:] thanks [speaker001:] It looks like an extra fee has been added to the order? Is that right? [speaker002:] yes [speaker001:] Okay, I'm sure I can help with that. Can I get your name or account ID please? [speaker002:] Chloe Zhang is my name [speaker001:] Could I get your account ID and order ID please? [speaker002:] 74QYPREU4A 3448145428 [speaker001:] Thank you. [speaker002:] you're welcome [speaker001:] Our system isn't showing any errors with this order. [speaker002:] It seems high, I don't want to pay that much. [speaker001:] Can I ask your membership level with us? [speaker002:] silver [speaker001:] I'd like to remove this excess fee. How much were you overcharged? [speaker002:] 6 dollars [speaker001:] Okay, this amount has been taken off of your charge. Is there anything else I can help with? [speaker002:] nope [speaker001:] Have a nice day. [speaker001:] Hello, how can i help you today [speaker002:] I want to return an item because it is the wrong color. [speaker001:] Okay sure, could i get your Full name Username Email Adress and Order ID please [speaker002:] Name: Joseph Banter, Username: josephb0, Email Address: josephb0@email.com, Order ID: 4685228823 [speaker001:] Okay and how long has it been since you purchased the item and what is your membership level [speaker002:] Roughly four months ago, Member Level: Silver [speaker001:] Okay you can return it. Could i get your Adress please for the shipping label\ [speaker002:] 6980 Lexington Ave Jacksonville, CA 18099 [speaker001:] Okay and how do you want to return this, in store by mail or at a dropoff centre [speaker002:] by mail [speaker001:] Okay i have sent you the link with the shipping label. Is there anything else i can do for you [speaker002:] no [speaker001:] Have a good day [speaker001:] Hello. How may I help you today? [speaker002:] Hi I would like to know what's happening [speaker001:] ok [speaker002:] Lot's of the items are showing out of stock [speaker001:] We just had a huge sale and lots of items were sold. We are getting ready for the new season items. I will be sure to let the purchasing department know though. [speaker002:] Oh, that's understandable [speaker001:] May I have your name? [speaker002:] When would a restock be done? Joseph Banter [speaker001:] We are always placing new orders. I would check back next week. Anything else I can help you with? [speaker002:] ok thanks that's all [speaker001:] Great. Have a nice day. [speaker001:] hi there, welcome to AcmeBrands, how can I help you? [speaker002:] hi, i have signed up for a subscription but i was wondering the status because i would like to keep it [speaker001:] You would like me to check the status of your subscription, right? [speaker002:] yes and how much is due please [speaker001:] what is your name please? [speaker002:] Joseph Banter [speaker001:] thanks can I have your account and order ID please? [speaker002:] Account ID: VNQAQY5YWK Order ID: 1419780695 [speaker001:] Your subscription is due in 3 days, and the amount is $55 [speaker002:] ok great. i have decided to keep it [speaker001:] If in future you would like to look this up for yourself, here is a link. You will need to sign in, do you have your username? JBanter1 [speaker002:] ok great thank you [speaker001:] Is there anything else I can do for you today? [speaker002:] nope thats it thank yiou [speaker001:] great thanks for being our customer and good bye! [speaker001:] hi [speaker002:] Hello, how can I help you? [speaker001:] I need to make a change to my account because i moved [speaker002:] Sure, I can help you with that. Can I have your full name or account ID? [speaker001:] Alessandro Phoenix [speaker002:] May I have your current address? [speaker001:] 3816 Lincoln Ave Baltimore, CA 96947 [speaker002:] Can I have two of any of the following: username, password, email address, order ID, telephone number or pin number. [speaker001:] alessandrop948 alessandrop948@email.com [speaker002:] Ok, thank you. [speaker001:] youre welcome [speaker002:] I'm sorry I'm having trouble with your account. Do you have an account ID and order ID? [speaker001:] YTFLIHZS1V 0006958546 I need to change it for shipping [speaker002:] Got it. Thanks. Sorry about that. [speaker001:] no biggie [speaker002:] Is the address you listed earlier your new address? [speaker001:] I've moved to 313 Main St Baltimore, CA, 96947 [speaker002:] Everything has been updated. [speaker001:] thanks bye [speaker002:] Goodbye, and have a wonderful day! [speaker001:] Hello, how can I help you today? [speaker002:] I have a question about the Michael Kors boots. I see boots on a different site that I think are the exact same boot but they cost much less on the other site. I would like to buy them from this site because of my membership, but I don't understand w why the cost is so different [speaker001:] Happy to help, may I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] thanks Alessandro. Our pricing algorithms will often dynamically change the price of an item. I can give your a discount using a promo code. Does that sound good? [speaker002:] That sounds perfect! [speaker001:] the promo code is I7NRN. [speaker002:] Thanks so much! [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No, that's all. [speaker001:] Have a nice day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Can you check to see that my order is going to the right address? My confirmation shows my old address. Order confirmation, sorry. I hope it's just a glitch [speaker001:] Sure thing. I'll be happy to check into that for you. Could you please give me your Full name so I can pull up your account? [speaker002:] Yes, full name is Sanya Afzal [speaker001:] Great, I was able to pull up your account. I'll need to look up and verify the order. Could you first provide me with your Account ID and the order ID? [speaker002:] Account ID is ODUPNL5BEC Order ID is 0773848544 [speaker001:] Great I found the order, now could I have your Username and Email address to verify it? [speaker002:] Username is safzal55 email address is safzal55@email.com [speaker001:] Everything looks good. And you were checkign to see if the address was correct? [speaker002:] Yes. Do you need my current address? [speaker001:] Yes please so I can check to see if they match. [speaker002:] 7165 Primrose Ave San Mateo, NY 4309 is my current address Can you check that that's where it's shipping to? [speaker001:] Will do let me check with our system. The address we have on the order seems to be off one digit. would you like me to switch it to the one you gave me now? [speaker002:] Yes, please. I must've fat-fingered something when I entered it in or something. [speaker001:] Not a problem it happens sometimes. [speaker002:] Sorry about that. Thanks for fixing this for me. [speaker001:] I went ahead and updated the address. Was there anything else I could do for you today? [speaker002:] No, that's it. Thank you for your time, and sorry again. [speaker001:] Thank you for shopping with us. Have a wonderful day! [speaker001:] HI! How can I help you today? [speaker002:] Hi, when will your fall collection drop? [speaker001:] I can look into that for you. Can I get your full name? [speaker002:] Crystal Minh [speaker001:] One moment, Crystal. The fall collection is set for release on October 3rd. Does that help you out? [speaker002:] Yes, thank you! That's all I needed [speaker001:] Perfect, Have a great day, Crystal! [speaker001:] Hi, how can I help you? Hi are you still there? [speaker002:] I did not choose overnight shipping when I placed my order, but I'm wondering now if I can still do that. [speaker001:] I can look into it. Casn I have your name [speaker002:] If you are not able to change this, I will need to cancel my order. My name is Norman Bouchard I'm happy to pay extra for the over night shipping [speaker001:] Okay I also need your acocunt ID and order ID [speaker002:] Account # XG2BZIQPK XG2BZIQPKA and order number is 1895109060 I am able to purchase this jacket elsewhere if you're not able to ship overnight [speaker001:] WHat is the shipping status? [speaker002:] Shipping Status: Order Received So I don't think it's left your warehouse yet please cancel the order if you cannot overnight it to me. [speaker001:] I am still looking into it What is your membership level? [speaker002:] I can probably stop payment on my credit card if you are not able to overnight it Member Level: Silver I have been an excellent customer over the years, and you have always been there for me [speaker001:] Okay I can do this, the charge is 20, would you like me to move forward with this? [speaker002:] and I hope you will be again, in the instance. YES! Thank you so much! I really appreciate this especially because I love this jacket so much! and my event tomorrow night will be in a very cold snowy place That is great news!! [speaker001:] Okay you are all set, it will be there tomorrow [speaker002:] Thank you.:-D That's all I'm going to need now. Should I close this window so you can help another customer? [speaker001:] Have a nice day [speaker001:] Hello and welcome to AcmeCorp. With whom do I have the pleasure of speaking with today? [speaker002:] Hi my name is Rodriguez. [speaker001:] Hi Rodriguez. How can I help you today? [speaker002:] Hi! I ordered some boots and I would like to take the free shipping option even though it means a longer delivery. Can you assist? [speaker001:] Yes, I will be happy to help you with this. [speaker002:] Great! [speaker001:] First, can I have your full name or account ID? [speaker002:] Name is Rodriguez Domingo Account id is O6ZCKXAXXO [speaker001:] Thank you. Now, would you like to cancel the order and redo it to get Free Shipping? [speaker002:] If that is the best way to do it, yes. [speaker001:] Okay great. First, can I have your order ID, username and email address for the account? [speaker002:] Order ID 7850417206 email is rodriguez@mail.com and username is rodriguez1 [speaker001:] Great, thanks so much. I will gladly take care of this for you now. [speaker002:] Awesome. Thank you [speaker001:] Okay, the order has been cancelled. You can now reorder it and choose the Free Shipping option. [speaker002:] Wonderful. [speaker001:] Is there anything else I may help you with today? [speaker002:] No that is all. Thank you! [speaker001:] You're very welcome. Hope you have a wonderful rest of your day. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I returned an item, but the but the charge is still there. [speaker001:] I'm so sorry for the inconvenience! I'll be glad to help you with that. Would you provide your full name, please? [speaker002:] Joseph Banter, my username is josephb3 [speaker001:] Thank you Joseph, one moment please. To confirm, you already returned the item, but you have not yet received your credit? [speaker002:] Yes, that's right. [speaker001:] To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] josephb3, josephb3@gmail.com, and ID 6846991665 hello? [speaker001:] Validating your purchase so I may assist you further! Joseph, may I ask how long you've been waiting for your refund to show up? [speaker002:] about a week [speaker001:] One moment, please! May I ask for your membership level, Joseph? [speaker002:] silver [speaker001:] Thank you. Because you have been waiting for 7 days, I will go ahead and process a credit for you. [speaker002:] okay, thanks. [speaker001:] Is there anything more I may help you with today? [speaker002:] that's all, thanks [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi! How may I help you? [speaker002:] Hi, my name is Rodriguez Domingo. I need to change the address in my account [speaker001:] Sure! What would you like it changed to? [speaker002:] 5839 Woodshore St San Lima, CA 62654 [speaker001:] Now, I need 3 pieces of information to verify. May I have your username, order ID or account ID and email? [speaker002:] rdomingo339 rdomingo339@email.com and the order ID is 2405141983 [speaker001:] It has been fixed! Anything else today? [speaker002:] No, that's everything. Thanks for your help [speaker001:] Have a great day! [speaker001:] Hello, how cna i help you today [speaker002:] Hello, I would like know if the Guess Boots are waterproof? [speaker001:] We carry a wide variety and ranges of boots some are waterproof. Make sure to double check on purchase [speaker002:] Ok great thanks [speaker001:] Okay great, have a good day [speaker001:] Hello, and how may I help you today? [speaker002:] Hi I have a question about a product [speaker001:] Great, I'd love to help you with that. Could I get your name? [speaker002:] Norman Bouchard [speaker001:] Hi Norman, what kind of question did you have [speaker002:] What color are the laces of the Tommy Hilfiger boots [speaker001:] Let me look... [speaker002:] Thanks Hello. [speaker001:] They are black because we use the best leather [speaker002:] Great. Thanks That is all. [speaker001:] Thanks if thats everything, have a good day [speaker001:] Hi there. How may I help you? [speaker002:] I never received my product I have been waiting for 5 days [speaker001:] I am sorry to hear that. Let me get your name and order id. [speaker002:] Alessandro Phoenix 1143408065 [speaker001:] Thank you Mr Phoenix. Alright, I will also need your user name and e-mail address please? [speaker002:] alessandrop148,alessandrop148@email.com [speaker001:] According to our system your order is still on track to arrive within 7 days of your order date. [speaker002:] I understand. [speaker001:] If you still haven't received it after 7 days please feel free to contact us again. [speaker002:] ok [speaker001:] Was there any other item you wanted me to look up? [speaker002:] no [speaker001:] Then I hope you have a pleasant evening. [speaker001:] Hi, how can I help you today? [speaker002:] I need to change the shipping address for my last order. I just broke up with my boyfriend and moved out of our apartment. I'm staying with my mom now. [speaker001:] I'm sorry to hear that! I can definitely get that changed for you. What is your name? Also, what is your current address? [speaker002:] Joyce Wu My current address is 0781 Kenned St, Monterey WA 53247 Oops! Kennedy [speaker001:] Thank you Joyce. To verify your identity, I have a few more questions. What is your zip code, username, and email address? [speaker002:] zip code 53247 my email is jwu88665@email.com and my user name jwu88665 [speaker001:] Perfect, thank you! What is the address you would like your order to be changed to? [speaker002:] 619 Laura Drive Monterey WA 53247 [speaker001:] Ok, that should be all set for you! Can I do anything else for you today? [speaker002:] That's all. Thank you so much! [speaker001:] You're welcome, have a great day! [speaker001:] Hello, how can I help you? [speaker002:] yes i'm trying to buy something from your site but my cart isn't updating when i try to put it in there [speaker001:] I will be happy to help you with that. [speaker002:] ok thanks [speaker001:] We will start troubleshooting now. [speaker002:] ok [speaker001:] Please try to refresh the page first then try again. [speaker002:] hello are you there? i did that and its still doing the same thing [speaker001:] Okay now try to log out and then log back in then try it. [speaker002:] ok one sec okay that seem to be working. thank you so much for your help [speaker001:] Great, do you need any more help? [speaker002:] no that will be all [speaker001:] Okay have a great day. [speaker001:] Hi! Thank you for contacting us today. How may I help you? [speaker002:] I have a question about the premium subscription. I know it's coming due soon but I don't remember when can you help [speaker001:] Yes I can help. Can I have your name [speaker002:] Alessandro Phoenix [speaker001:] Can I have your account id and order id [speaker002:] account id is UWJQUVE4VB order id is 1152597180 [speaker001:] Thank you! I am showing your payment was due yesterday in the amount of $20 [speaker002:] oh my yesterday? it is too late to make a payment? because I want to renew the subscription [speaker001:] No it is not to late. I sent you the link to make your payment and keep your subscription active [speaker002:] ok great appreciate that it's just too crazy these days [speaker001:] It is ok! Is there anything else I can help with today [speaker002:] no that's it thanks againn [speaker001:] You're welcome. Have a great day [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I'm having a lot of trouble with the search function on the website today I haven't been able to get even the simplest of searches to work. The little wheel just keeps spinning [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. [speaker002:] The rest of the site seems fine, if that helps [speaker001:] Can you please try logging out of your account and logging back in? [speaker002:] I can try it. One sec Okay, I'll just try another search, but that wheel's still spinning [speaker001:] I apologize for the inconvenience, but can you please try clearing your browser's cookies? [speaker002:] Oh, that's a good idea umm, I'd probably lose a lot of logins if I did that, but I can definitely try a new browser! lemme just blow the dust off of Internet Explorer...and, there it is the search bar is working now you're right, it must have been an issue with cookies. Thanks, I would never have thought of that [speaker001:] Great. I am glad that we were able to resolve your issue. Thank you for your patience. You are welcome. Is there anything else I can help you with today? [speaker002:] No, that was all I needed. Thanks again [speaker001:] Thank you. Have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] Hi. My name is Albert Sanders. I need to check my order status, but I seem to have forgotten my username. Can you help? [speaker001:] Of course! One moment while I begin pulling up your account. Now may I have your zip code and phone number? [speaker002:] Sure. My zip code is 30661. My phone number is 399-1401. [speaker001:] Thank you. Your username is: asanders1 Is there anything else you need? [speaker002:] Great thank you. That is all for today. [speaker001:] Upi You're welcome! Have a nice day. [speaker001:] Hello, how can I help you? [speaker002:] Hi! I was trying to check my shopping history online but unfortunately I forgot my password I was hoping you could help me access my account [speaker001:] I can help you with that [speaker002:] Thank you [speaker001:] Can I get your full name or account ID? [speaker002:] David Williams [speaker001:] Can I also get your username? [speaker002:] I have the PIN number. Will that work? [speaker001:] I will need your username, although we can recover that as well if you need [speaker002:] Sure [speaker001:] Okay, I will need 2 of the following from you; zip code, email, phone number. [speaker002:] 663-1083 46762 [speaker001:] Thank you. Your username is dwilliams1 [speaker002:] Thank you [speaker001:] In order to generate your new password, I will need your PIN now please! [speaker002:] 568914 [speaker001:] Thanks! Your new password is p5ysnz5mner Anything else I can help you with? [speaker002:] Thank you. Appreciate your help [speaker001:] Have a great day [speaker001:] Hi, what can I do for you? [speaker002:] I am trying to log into my account and have forgotten my password [speaker001:] Okay, let's recover that for you. Can I have your name please? [speaker002:] Crystal Minh [speaker001:] Thank you. Can I have your username? [speaker002:] cm988865 [speaker001:] I cannot recover your old password, but I can make a new one for you. [speaker002:] That works [speaker001:] Your new password is xpm2t37z3t [speaker002:] Thank you! [speaker001:] Is there anything else I can help you with [speaker002:] No that is all [speaker001:] Have a nice day [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hello, I think the shipping address on my order is incorrect. Can you check that for me? [speaker001:] Yes I would happy to look into this for you. [speaker002:] Is the address it will be delivered to: 9637 Circle Drive San Lima, CA 89259 [speaker001:] May I have full name or account id please to pull up your account? [speaker002:] David Williams [speaker001:] Thank you David, do you need to change your address? [speaker002:] No, I just need to make sure that is the address I have down for shipping [speaker001:] Did you receive an email stating the address was wrong? [speaker002:] I received an email that showed the wrong shipping address And it says it has been delivered, but I dont have it [speaker001:] So just to make sure I am following correctly, you received an email with the wrong address, item states delivered, but you are missing correct? [speaker002:] Yes, so I just wanted to see if the address they shipped to was: 9637 Circle Drive San Lima, CA 89259 Which is my correct address. [speaker001:] Thank you may I please have your username, email address, and Order ID? [speaker002:] Username: davidwilliams620 Email Address: davidwilliams620@email.com Order ID: 9787591740 [speaker001:] Thank you David, let me check our system. I sincerely apologize, the email you got was in error. Your address is correct on file. [speaker002:] ok, that's a relief. I will try and hunt the package down. I live in a large apartment building so I'm sure it's here somewhere. Thanks for your help. [speaker001:] No problem, I apologize about the delay. Your most welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi, there! How may I help you? [speaker002:] Hello. I don't know why but the promo code you sent me two days ago keeps being rejected as "invalid". I'm getting frustrated. [speaker001:] Oh no! That is frustrating. I can help you with that. May I have your name and Account ID please? [speaker002:] Thanks! I'm Chloe Zhang. I don't know my account ID, but my email is czhang67@email.com. The item I'm trying to get is the Tommy Hilfiger boots. [speaker001:] Okay, thank you. I am going to pull up your account. Our system indicates that the promo code should not result in an error. [speaker002:] So weird. Can you just send me a new code anyways? [speaker001:] May I have your membership level, please? [speaker002:] Gold baby [speaker001:] I can absolutely get you a new promo code. [speaker002:] Oh great! Thanks! [speaker001:] Here is the new code: 2ZI9U [speaker002:] Perfect, I'll try it out. Thanks so much for your help. [speaker001:] You are welcome! Any other questions today? [speaker002:] Nope that's it! Have a good one. [speaker001:] Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi i would like to know more about some tommy hiliger jeans you have for sale [speaker001:] No problem. [speaker002:] what are the length of the pants? [speaker001:] The outseam is 42 inches long. [speaker002:] oh ok that is all i needed to know [speaker001:] Is there anything else that I can help? [speaker002:] nope I am good for now, thank you [speaker001:] great, have a nice day. [speaker001:] Hi, how can I help you? [speaker002:] How do you remove grass stains from jeans? [speaker001:] You soak a sponge in undileted white vinegar and dab lightly. Dry with paper towels and repeat if needed. Then you can turn the jeans inside out and put them in the washing machine as usual on the cold setting. [speaker002:] Ok great. I think I'll purchase then. [speaker001:] Awesome! Is there anything else I can help with? [speaker002:] No that's all! [speaker001:] Thank you and have a great day! [speaker001:] Hi [speaker002:] Hi! How can I help you today? [speaker001:] I have this premium subscription shopping service and was hoping you could check the status of the subscription for me I would like to keep the subscription and wanted to know if there was a remaining balance on the account which is due [speaker002:] Sure, I can check on that for you. I just need your full name, account ID, and order ID, please [speaker001:] Norman Bouchard Account ID: ODWX8D3CQH Order ID: 6474998201 [speaker002:] It looks like your subscription is inactive. The amount due is $14. Would you like to go ahead and take care of that today? [speaker001:] Yes please [speaker002:] Would you like me to use the credit card on the account? [speaker001:] yes thank you [speaker002:] Okay, your subscription is renewed! You're all set. Do you need anything else? [speaker001:] I appreciate your help. Thank you [speaker002:] You're very welcome! [speaker001:] Thats all. Thanks [speaker002:] Have a great day! [speaker001:] Hello. I have a question about my refund? Can you help me? [speaker002:] Sure, can I have your name? [speaker001:] Joseph Banter [speaker002:] What question did you have about your refund? [speaker001:] So this might be an annoying question. But I am a very nervous person and I worry all the time I can't stop thinking about my refund. Can you please just double check the status for me? I want to know what's going on to ease my mind [speaker002:] Oh no worries, I can definitely check that you. [speaker001:] Great! [speaker002:] Can I have your email address, username, and order ID? [speaker001:] josephbanter549@email.com josephbanter549 6066337548 [speaker002:] Okay it looks like your refund is in progress You should be seeing it back in your account soon [speaker001:] Good! Do you know when? Like in a week or not? *week or so? Also, do you know the payment method of the refund? [speaker002:] Yes, it should be within the next 48 hours. [speaker001:] Oh that's fast! Great! [speaker002:] The refund will be a credit on your account [speaker001:] Good, that's what I expected [speaker002:] Is there anything else I can help you with? [speaker001:] I feel very happy now! Thank you for double checking No, that is all I needed [speaker002:] You're welcome, have a nice day. [speaker001:] hello! how cani help you today [speaker002:] Hello, I would like to get more information on a Tommy Hilfinger polo shirt [speaker001:] sure, what can i get for you? [speaker002:] I would like to know how to remove a stain from this shirt [speaker001:] sure! If it's fresh., simply reuires rinsing in cold water and immediately wash. If the stain has dried, removing it becomes more difficult. To start, soak the shirt in cold water for roughly hald an hour to loosen up the stain. Then scrub out the area wit Do you need help with anything else? [speaker001:] Hello, and thanks for contacting us at AcmeBrands today! How can I help you? [speaker002:] Hello, I am thinking of buying something and want to know what has to happen to cancel a subscription. [speaker001:] Let me take a look for you. What is the issue with the subscription? Did you not purchase it in the first place, or is there another issue that you're experiencing? [speaker002:] I just want to know what it takes to cancel a subscription [speaker001:] Let me take a look for you. You can cancel your subscription anytime, and you won't be charged for future months. For the current month, you will still be responsible for the full monthly price, but you will also receive all of the benefits of the subscription for that month. Is there anything else I can answer for you or help you with today? [speaker002:] That seems to answer my question, thank you [speaker001:] You're welcome, have a great day! [speaker001:] How may I help you? [speaker002:] Hi, I want to remove an item from my order because I chose the wrong size. [speaker001:] Sure! What is your full name? [speaker002:] Norman Bouchard [speaker001:] May I now have your username, email and Order ID to verify? [speaker002:] I don't have my username or email but my order ID is 7138047651 [speaker001:] Okay, what is the shipping status of the order? [speaker002:] Order Received [speaker001:] So you want to return the item now since it was now received? [speaker002:] Sure [speaker001:] May I ask for membership status? [speaker002:] Gold [speaker001:] Okay, would you like to send it back by mail? If so, please give me your address for the return label. [speaker002:] 7397 Woodshore St San Lima, NY 80305 [speaker001:] Alright! Your return label will be sent to you. Anything else today? [speaker002:] Nope, that was all. Thank you [speaker001:] Have a good one! [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] Hi....I sadly forgot my password and can't access my account history. Can you help me? [speaker001:] Of course! Don't worry at all. May I get your full name? [speaker002:] Chloe Zhang [speaker001:] Awesome, Can I also get your username? [speaker002:] it must be on the same paper as my password cause I can't find it. I have my pin that is 306871 [speaker001:] Alright, let's start by getting your username. Can I get your zip code? [speaker002:] 31778 [speaker001:] and your email address? [speaker002:] I don't have one....I am ashamed to say I don't go online very much Would my phone number and address do? [speaker001:] How about your phone number? perfect! [speaker002:] 748-859-1288 6582 1st ave monterey, mi, 31778 [speaker001:] Your username is: czhang1 Now let's get your password. [speaker002:] thank you so much [speaker001:] I'm going to generate a new password for you, one moment. [speaker002:] thanks [speaker001:] Here's your new password: tu4lhel2yw Is there anything else that I can help you with today? [speaker002:] You have been so patient with me...thank you! nothing else for today! [speaker001:] Have a great day! [speaker001:] Hello. How may I assist you today? [speaker002:] If I purchase a premium membership when will it end? [speaker001:] If you purchase membership, it will last through the end of this year, and then for another full calendar year. So, for example, if you bought it today it will last through December 31, 2021. [speaker002:] Okay thank you. [speaker001:] Your membership level is calculated at the beginning of each month, and boosts to the next level works that way as well. Is there anything else I can help you with? [speaker002:] you've answered all my questions. Thanks [speaker001:] Great. Thank you for getting in touch. Enjoy the rest of your day. [speaker001:] Hello, how can I help you? [speaker002:] Hi there. I want to return the jacket I ordered if that's possible. It's not the right color, I'm not sure what I was thinking when I bought it. Can you help with that please? Hello? Anybody there? [speaker001:] Hello [speaker002:] Hi. I want to return the jacket I ordered. It's the wrong color. [speaker001:] Can I get your full name please? [speaker002:] My name is Norman Bouchard. [speaker001:] Great, next I need the email address tied to the account and the order number on the jacket [speaker002:] My e-mails is normanbouchard577@email.com The order number is... 0038339468 [speaker001:] and what is your membership level? [speaker002:] Bronze. [speaker001:] Alright, I take it that you just got the order, so it has been purchased in the last 90 days correct [speaker002:] Correct. [speaker001:] OK. You can return it so we will get that set up. I will need your full address to set up your return label please. [speaker002:] My address is 1858 Woodshore St Jacksonville, NY 32478 [speaker001:] How would you like to do the return. We can do it by mail, store drop off, or drop boxes. [speaker002:] Mail is fine. [speaker001:] Alright, you are all set. Just print out the label and send it to us and we will take care of the rest. Is there anything else we can do for you today? [speaker002:] Thanks for your help, it's much appreciated. No that was all, thank you. Have a good day. [speaker001:] No problem at all. You have a great day as well. [speaker001:] Hi! How can I help you? [speaker002:] How much does it cost to have an item gift wrapped? [speaker001:] Gift wrapping costs $4.99 per item, but availability may vary based on the size of the item. We also allow the option of adding 300 characters with any gift-wrapped purchase. Is there anything else I can help you with? [speaker002:] Great, thanks! [speaker001:] You're welcome:] [speaker002:] That's all I need [speaker001:] Okay, have a wonderful day! [speaker001:] Hello, how can I help you? [speaker002:] Hi!!!! I want to check the order of my new shoes, but I forgot my password.: [ [speaker001:] Okay, I can help you retrieve it [speaker002:] Awesome. [speaker001:] Can I get your full name and username? [speaker002:] Joyce Wu I don't have my username. [speaker001:] Okay, I can help you retrieve that, too To verify your identify, I need your zip code and either your phone number or your email address [speaker002:] My phone number is 260-211-1965 My zip code is 33224 [speaker001:] Okay, your username is jwu1 [speaker002:] Thank you! [speaker001:] To reset your password, I need either your PIN or the answer to your security question [speaker002:] I'll need to use the security question. [speaker001:] Okay, what is your mother's last name [speaker002:] Singh [speaker001:] Your new password is hek0488lh0m [speaker002:] Oh thank you!! [speaker001:] I can also send you a link on security best practices [speaker002:] You're amazing. Thank you again! [speaker001:] Is there anything else I can help you with? You're welcome:] [speaker002:] That is all. You're great. You deserve a raise [speaker001:] Thanks so much! Have a great day! [speaker001:] Hello! Thanks for contacting Acme customer support. How may I help you today? [speaker002:] Hi I have a question about a refund. I should have seen it awhile ago but I haven't yet. Can you check? [speaker001:] I can help with that. Can I please get your full name? [speaker002:] Sanya Afzal [speaker001:] One moment while I bring up your account. Okay, what is the reason that you were expecting a refund? [speaker002:] I already returned the item over a month ago it shouldn't take that long for a refund so that's why I'm checking [speaker001:] I agree. I can look into that for you. Can I get your username, email address and order ID? That way I can bring up the order for you. [speaker002:] sa987286 sa987286@email.com 9508001039 [speaker001:] Thanks. And, again, how long have you been waiting on this refund? [speaker002:] A month at least I sent it back the end of February or maybe early March [speaker001:] There was no specific number of days for you? [speaker002:] it's at least 25 or 30 [speaker001:] okay, just one moment. Sorry for the delay. I'll be right with you. It seems like this might be an error with the Customer Interface. Can you try logging out and logging back in? [speaker002:] ok ok back in [speaker001:] I see the credit on my side, so there shouldn't be an issue for you. [speaker002:] ok so I should be able to see it soon? [speaker001:] Yes. It should update for you shortly. [speaker002:] ok great thanks [speaker001:] Is there anything else that I can do to help today? [speaker002:] that's it [speaker001:] Have a great day and we appreciate you choosing Acme. [speaker001:] Hi, how can I help you? [speaker002:] Hi can i check the status of my order [speaker001:] Sure, can I start by getting your name please? [speaker002:] looks like the payument method is wrong Rodriguez Domingo [speaker001:] Thanks, may I have your account ID and order ID please? Sir? [speaker002:] yes hiold on 7366081153 BNLFJ7LPTG [speaker001:] Thanks can you tell me the shipping status of your order please? [speaker002:] i was accessing the my account page sorry [speaker001:] no problem, I just need to know the shipping status are you still there? It looks like you may have become disconnected. Sorry I couldn't help you! [speaker001:] good afternoon, how can I help you? [speaker002:] Hey! I've got a SUPER important trip coming up after all these coronavirus shenanigans are over. So I need to know: does my membership offer international shipping? [speaker001:] sure let me check that one moment please [speaker002:] Take your time! My name is Sanya Afzal, by the way. [speaker001:] a pleasure to help you Miss Sanya. in a moment I give you an answer [speaker002:] No worries! This Michael Kors jacket will look so bomb for Milan Fashion Week. Just need to be sure I can get it shipped there when I'm overseas.:] [speaker001:] ok ready, we are going to solve your question, so you have your Michael Kors jacket on time!;] [speaker002:] Thanks! Let me know if you need any more information from me. [speaker001:] Sure, I will check with the system for your question. oh Miss Sanya your current level does not allow international shipping]; [speaker002:] Well, boo! Good to know, I guess. I'll just shop here and take it with me on the plane, then. [speaker001:] so you can see more details why I am going to send you a link with all the relevant information. [speaker002:] Thanks for your help! [speaker001:] not problem! [speaker002:] Appreciate it! [speaker001:] have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I'm trying to check out but my card keeps getting rejected. [speaker001:] I am sorry to hear this. Let's see what we can do about this. [speaker002:] Okay, I haven't had this problem before. [speaker001:] Ok so let's try a couple of troubleshooting steps that are simple and see what we can do here. [speaker002:] Okay. [speaker001:] The first one is simple and you might have done it already. You can try entering the CC info again. [speaker002:] Okay, tried that and it still didn't work. [speaker001:] No problem at all, the next one is simple as well. Try logging out of your account and then logging back in. It can be a simple cookie issue. [speaker002:] That did it! Thank you for your help! [speaker001:] Fantastic. It happens on occasion. I am glad I was able to help you fix this so quickly. Is there anything else I can help you with today? [speaker002:] No, that was it. Thanks! [speaker001:] Thank you for your patronage and you have a wonderful rest of your day! [speaker001:] Hi, how can I help you? [speaker002:] I never received my package, could you look into that [speaker001:] yes, I can help with that [speaker002:] Chloe Zhang is the name on the account [speaker001:] So you ordered something but the item never arrived? [speaker002:] yes I am still waiting on it [speaker001:] Ok [speaker002:] it was ordered the first of this monthg month* [speaker001:] Can I have your Username, email and Order ID please? That is a long time to wait [speaker002:] chloez55 chloez55@email.com 9645126282 [speaker001:] Since it has been so long I am going to resend your order. It may have been lost in the mail Can I have your address to ship it to [speaker002:] 0106 Primrose Ave San Mateo, WA 8181 [speaker001:] And what item did you buy? [speaker002:] calvin klein jeans [speaker001:] I see them here [speaker002:] alright [speaker001:] Ok, I am sending them expedited shipping You should get them in the next two day [speaker002:] i appreciate it [speaker001:] Sorry for the delay You're welcome. Can I help with anything else? [speaker002:] that was all thank you [speaker001:] Have a great day [speaker001:] Hello How can I help you out today? [speaker002:] I am really, really frustrated with your store. There are MANY items that ALWAYS seem to be out of stock! [speaker001:] I am so sorry. Its always busy at the end of the season. Can I have your name please? [speaker002:] My name is Count Alessandro Phoenix, of the Wolvershire Phoenixes. [speaker001:] I am preparing a report for the Purchasing Department right now. [speaker002:] This out of stock tomfoolery would never happen on Savile Row! [speaker001:] I have sent a formal complaint to the purchasing department. [speaker002:] Tell your purchasing department that I will be patronizing this sham of a brand no longer. [speaker001:] May I send you a promo code for your inconvenience? [speaker002:] There is no point, I shan't be using it. [speaker001:] Ok well have a nice day. [speaker001:] Hi, how can I help you today? [speaker002:] high, I made a recent purchase and I think I was overcharged on the shipping [speaker001:] Ok, sorry to hear that. Can I get your first name please? [speaker002:] Chloe [speaker001:] Thanks Chloe. One moment Can I get your full name or account ID? [speaker002:] ENBHMH0O2I [speaker001:] Thank you, one moment while I check on this for you. Can you tell me your membership level please? [speaker002:] I do not have that informattion. at this point, I just want to cancel my order Order ID: 8837994642 [speaker001:] Ok, one moment please while I pull that up [speaker002:] so is my order cancelled? [speaker001:] Working on it. Ok, your order has been updated. It is now cancelled. Sorry about the hassle. Can I help you with anything else? [speaker002:] nope, I am good thanks for your help [speaker001:] You're welcome, have a great day. [speaker001:] Hello. How may I help today? [speaker002:] Hello, I am thinking about buying an item. I would like to know more about it before purchasing. Can you help me? [speaker001:] I can help you with that. Which item were you interested in? [speaker002:] It's a jacket from Tommy Hilfiger. The color is black. I don't have the style but it's 89 dollars [speaker001:] One moment while I pull that up. I have found the jacket. What would you like to know about it? [speaker002:] is it waterproof? [speaker001:] The outside of the jacket is a polyesternylontricot blend that is wind and water resistant. [speaker002:] ok I see [speaker001:] Did you need further information on the item? [speaker002:] that's it. thank you [speaker001:] No problem. Have a great day. [speaker001:] Hello, thanks for contacting AcmeBrands. How can I help you? [speaker002:] I am thinking of buying a jacket but I wanna know more about it Product: jacket Brand: Calvin Klein Amount: $74 [speaker001:] Ok sure, I'd be delighted to help you out. Can I get your first name please? [speaker002:] Rodriguez Domingo [speaker001:] Thanks Rodriguez. What did you want to know about that Calvin Klein jacket? [speaker002:] How do you remove a wine stain from it? [speaker001:] To remove a wine stain you need a cotton cloth that is wet. [speaker002:] okay [speaker001:] You need to gently dab the stained area of the jacket with it. The put some salt on the area and wait for five minutes or more. [speaker002:] okay [speaker001:] That will absorb the excess water. After that, boil some water and pour it on the area, which should flush out the stain. [speaker002:] okay thanks [speaker001:] Then you can machine wash the jacket, on the hottest water setting available. [speaker002:] great [speaker001:] To dry, either hang drying or machine drying on "low" should be fine. [speaker002:] okay [speaker001:] Did that answer your question sufficently? [speaker002:] yes [speaker001:] Great! Is there anything else I can help you with? [speaker002:] no [speaker001:] Alrighty then, have a fantastic day! [speaker001:] Hello, what can I do for you [speaker002:] Yes i would like to change my shippiing details because it has changed [speaker001:] Have you placed an order and need ot have address changed on that or just update your account? [speaker002:] I just need to change my address because it has changed [speaker001:] Okay sure, can I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] Okay I just need to verify your identity can I have yoru zip code, phone number, and email address HI are you still there? [speaker002:] My zipcode 14702 my phone # is 789-4569 and my email is rdomingo708@email.com [speaker001:] Thank you. Can I have the new address please [speaker002:] yes its 4189 Brushwick Rd. San Mateo, NY 14706 [speaker001:] Okay, everything is now up to date, anything else I can help you with [speaker002:] thank you! that will be all [speaker001:] Have a good day [speaker001:] Hello! [speaker002:] Hello, how may I help you? [speaker001:] I recently ordered a Michael Kors shirt, and my name was spelled incorrectly on my account. Might I change that? [speaker002:] Of course, can I get your Account ID or Full Name? [speaker001:] My username is ap078030 The name on my account is "Alessandro Phoenix" [speaker002:] Thank you! Can I also get your email address and zip code? [speaker001:] The email is ap078030@email.com, and my zip is 17064 My first name is "Alesandro", just one S. I just want it changed to that is all [speaker002:] Did you still want your last name on the account? [speaker001:] Yes please, that's correct. Thank you! [speaker002:] I was able to update your name on the account! Is there anything else I can help with? [speaker001:] No thank you, that suits me perfectly. Have a wonderful day:] [speaker002:] You as well! [speaker001:] Hello, how can I help you today? [speaker002:] Hey, I'm looking at this Guess shirt for 49 buck and need to know about shrinkage [speaker001:] No worries. Washing any clothing in hot water or drying them in hot air can shrink the fabric [speaker002:] yeah, I know that [speaker001:] When it comes to our cotton and wool shirts you should wash them in cold water to reduce shrinkage. [speaker002:] so if I buy 2 different sizes, can i return the one that doesn't fit for free? I am a Bronze, by the way [speaker001:] Thank you for that! As long as you return it within the last 90 days you'll be all good [speaker002:] that means free, right? no extra charges [speaker001:] Yup [speaker002:] cool dude got what I need [speaker001:] Is there anything else I can do for you? [speaker002:] peace out [speaker001:] Have a good one! [speaker001:] Hello! Thanks for being a valuable customer. How many I help you? may* [speaker002:] I am trying to check the status of my order but I have forgotten what my username is, can you help me retrieve that? [speaker001:] Absolutely, I can help with both of those. May I have your full name or account ID please? [speaker002:] Joseph Banter [speaker001:] Thanks Mr Banter. Now can I have your any two of your zip code, phone number, or email address? [speaker002:] jb183443@email.com 308-2501 [speaker001:] Great! I have confirmed that your username is jbanter1. You said you needed to check on your shipping status? [speaker002:] thats correct [speaker001:] Do you have your Order ID? [speaker002:] 292831922873 [speaker001:] Thank you. One moment. Did you have a specific issue in mind with the shipping? [speaker002:] I was just trying to see when it would arrive. [speaker001:] I see. One moment please [speaker002:] sure thing [speaker001:] I am having a problem pulling up your order with your user name, but I am working on it. One moment [speaker002:] alright [speaker001:] Can you tell me how long you've been waiting for your item? [speaker002:] i ordered it about a week ago [speaker001:] If it's less than a week it should still be coming and I'd advise waiting another day or two. If it's been more than a week I can go ahead and ship you a new product. [speaker002:] Oh alright, when i checked my calendar its been 6 days. I guess i will give it another day or two [speaker001:] Great. Please come back in a couple more days if you haven't received it and we will ship you a new product. Is there anything else I can help you with? [speaker002:] No that was it [speaker001:] Great! Have a wonderful day. [speaker001:] Hi there [speaker002:] Hi! How can I help you today? [speaker001:] Im trying to get some things but when ever i add to cart i dont see it there [speaker002:] I'm sorry to hear you're having that issue. Is this with any item or a specific one? [speaker001:] Right now its with this tommy hilfiger shirt [speaker002:] Okay, the first thing we can try is you logging out and back in. Sometimes that will resolve it. [speaker001:] OK let me try dang didnt seem to work [speaker002:] hmm. okay, are you sure the item isn't out of stock? You'll see the status on the bottom left-hand side of the product page. [speaker001:] Oh wow i didnt know that yea it seems to be the case [speaker002:] Okay, I'm glad we could figure it out! I'm sorry it's out of stock. Our stock is usually refilled at the end of the month, so check back with us then! [speaker001:] I will, thank you for your help [speaker002:] You're very welcome! Is there anything else I can help you with today? [speaker001:] No thanks [speaker002:] Okay, have a great night! [speaker001:] Hi! Thank you for contacting us today. How may I help you? [speaker002:] The name on my account is spelled wrong, I'd like to fix that. [speaker001:] Sure I can help you with that [speaker002:] Thanks. [speaker001:] Can I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] Thank you! What is the name spelled on your account [speaker002:] It's spelled with an a at the end instead of an o. Alessandra. [speaker001:] Ok and for security purposes can you verify your zip code, telephone number and username [speaker002:] 38192 My phone number is 9431817195 I don't know my user name, I've just used my name. [speaker001:] Ok, do you know your email address [speaker002:] aphoenix@gmail.com [speaker001:] Thank you, I was able to verify your account. Give me a moment while I update your name. Ok, I have updated your name on your account. Is there anything else I can help with [speaker002:] No, that's all for today. Thanks for your help. [speaker001:] You're Welcome! Have a great day. [speaker001:] Hi, how can I help you? [speaker002:] Hi [speaker001:] hi! [speaker002:] I want to make a complaint I was charged for an order and I didn't make any purchase [speaker001:] ok, I'm sorry about that. I can definitely help with that. May I have your name please [speaker002:] Sanya Afzal [speaker001:] Thanks for that, can I have your username, email address and order ID please? [speaker002:] Username: sa135733 Email Address: sa135733@email.com Order ID: 4757070665 [speaker001:] Thank you and do you know your membership level? your membership level please? [speaker002:] Gold [speaker001:] great! how much were your charged? [speaker002:] $84 [speaker001:] ok, I have gone ahead and refunded you the $84 again very sorry for that accidental charge. Was there anything else I could help you with? [speaker002:] That will be all. Thanks [speaker001:] you're welcome, have a great day! [speaker001:] Hello, what can I do for you? [speaker002:] Hi my shipping cost was too high on a purchase I made [speaker001:] Okay did you want to cancel the order? [speaker002:] It's been delivered, can I get a refund on the shipping charge? [speaker001:] Can I have your name, username, email address and order ID [speaker002:] Sanya Afzal Username: safzal59 Order ID: 5641913094 Email Address: safzal59@email.com [speaker001:] Unfortunately since it was already delivered thew best I can do is a partial refund of $8. [speaker002:] That works for me. Thanks [speaker001:] Is there anything else I can help you with? [speaker002:] that's all thank you Have a nice day [speaker001:] Thanks you too [speaker001:] Hello [speaker002:] Hello! How can I help you today? [speaker001:] I am trying to buy a pair of boots but they aren't getting added to my cart. [speaker002:] Okay, I should be able to help you with that. One moment please... Can I get your name and account number first, please? [speaker001:] Joseph Banter, I don't have my account number but my username is josephb9 [speaker002:] Okay, that's fine. Can you tell me the name of the product you had trouble with? [speaker001:] Calvin Klein boots [speaker002:] I'm sorry, Joseph. Please stay with me here... [speaker001:] No problem [speaker002:] Can I have you try refreshing the page, and then trying to put the boots in the cart again? [speaker001:] Sure, one moment That didn't work, sorry [speaker002:] Alright. How about if you try logging out of your account, and then back in. [speaker001:] Ok, let's try That seemed to do the trick, thank you! [speaker002:] Great! Is there anything else I can help you with? [speaker001:] That was all, thanks again. [speaker002:] Have a great day, Joseph. Goodbye! [speaker001:] Hello, how may I help you? [speaker002:] Whenever I try to search for something I'm getting results that are not related to what I searched for. [speaker001:] I can help you try to troubleshoot this issue. [speaker002:] Ok [speaker001:] Could you try logging out of your account and back in to see if that solves the issue? [speaker002:] Okay I tried that but it still seems to be doing the same thing. [speaker001:] Could you try deleting the cookies from your web browser? [speaker002:] Ok, just a sec This is taking a little bit of time Ahhh, that worked!!! [speaker001:] Oh good, is there anything else I can help with? [speaker002:] No, that's all I needed, thank you [speaker001:] Have a good day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I wanted to check the status of my order. You see there seems to be an extra fee added for no reason [speaker001:] I see, let's see what we can find out. [speaker002:] Thank you [speaker001:] May I have your full name and account ID? [speaker002:] Albert Sanders [speaker001:] Thank you, may I also have your account ID and Order ID please? [speaker002:] Account ID: VAK1VGXKT3 Order ID: 5448810595 [speaker001:] Thank you, I will now enter this info into our system and see what it determines. One moment. [speaker002:] Sure. Thanks [speaker001:] The system is indicating there is no error on it's part. Do you happen to know your membership level? [speaker002:] Bronze [speaker001:] Unfortunately, there is nothing I can do on my end. It seems you might have accidentally made a mistake when ordering. I apologize. Most likely this was the result of a price surge which is completely out of my control obviously. [speaker002:] Hmmm Okay. [speaker001:] Is there anything else I can do for you today? [speaker002:] That is all. Thank you [speaker001:] Thank you and you have a wonderful rest of your day! [speaker001:] Hello. How may I help you today? [speaker002:] Hi, sorry I was attending another thing. I am mad, because I noticed that your item is way overpricec. overpriced* [speaker001:] I see. And what are you comparing the price to? [speaker002:] Another online retailers, I bought a jacket from you at $64 And I could have bought it from 50$ at eBay [speaker001:] May I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] Can I have your account ID and Order ID? [speaker002:] JS21VWV3RD 1764379973 [speaker001:] Well you can rest assured that the product you received from us is authentic. That cant be said when ordering from ebay. Ebay is not a retailer for our jackets. [speaker002:] I see, but I want more than that. I mean, what can you offer me? [speaker001:] All of our sales are final. Ebay is not a source for us to compare price matching with. Anything else I can help you with? [speaker002:] Well, if that is your final saying. I see I have nothing else to do, but you have lost a customer. Bye. [speaker001:] Here is a promo code you can use for next time MQHUN. [speaker002:] Great, thanks! [speaker001:] Have a nice day. [speaker001:] Hi [speaker002:] Hello! How may I help you? [speaker001:] i want to check the status of my account because i have a shipping question [speaker002:] Okay. May I have your full name and account ID Please? [speaker001:] Rodriguez Domingo I dont know my account ID [speaker002:] That is okay. Thank you. What question do you have? [speaker001:] I want to find out if my account includes free shipping from out of country [speaker002:] Okay. What level membership do you have? [speaker001:] I'm a Guest [speaker002:] There is no free shipping for out of the country for a guest. [speaker001:] Oh. Which membership level does free shipping apply to [speaker002:] I will send you a link that will allow you to see what levels provide free shipping and you can pick what suits your needs the best. [speaker001:] Okay. Thanks [speaker002:] Is there anything else i can help you with? [speaker001:] Hi [speaker002:] Hello, how can I help you? [speaker001:] I am super frustrated because search is taking a long time all I see is a spinning wheel and all I want to do is shop [speaker002:] Alright so the search is giving you issues? Let me see how I can help [speaker001:] Yes [speaker002:] Can you try logging out and back in? [speaker001:] ok no it didnt work I have fever to shop since I am stuck at home [speaker002:] Now question, is the whole site slow or just the search? [speaker001:] the entire site [speaker002:] Alright, that definitely helps me. Can you go ahead and close other tabs or applications to see if that helps. [speaker001:] ok Oh yay that worked [speaker002:] great glad that helped [speaker001:] I had lots of tabs open [speaker002:] anything else I can help with? [speaker001:] thank you for your help no [speaker002:] have a great day [speaker001:] Hi. How can I help you? [speaker002:] Hey there! Can you let me know the status of my subscription? Not sure if it's active or not, but I want to pay anything due on it so it doesn't lapse. Name is Alessandro Phoenix [speaker001:] Ok, I'll find out. Can you tell me your account ID and an order ID? [speaker002:] TKFCBPXA4X 9861007961 [speaker001:] Your subscription is active, but $49 was due yesterday [speaker002:] Oh! No problem, I can pay it now if that's alright. Just charge the credit card on my account, the full $49 would be fine. [speaker001:] Ok. Ok, your subscription is paid now [speaker002:] Great! Thanks for your help. That's all I need. [speaker001:] Ok I'll end this chat now [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello, I purchased an item and would like to get a refund as I have changed my mind about it [speaker001:] Okay I can help you with that. Can I get your name please? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman. Now can I also get your username, email address, and Order ID? [speaker002:] normanbouchard547@email.com, normanbouchard547 and the order id is 7495718328 [speaker001:] Perfect! Thank you! Okay how would you like that refund today? We can refund it via a gift card, add value to your account, paper check, or back to the credit card on file. [speaker002:] yes please [speaker001:] Which method of refund would you like? [speaker002:] gift card please [speaker001:] Okay can I get your address please for that gift card? [speaker002:] 4391 Kennedy St Baltimore, WA 14351 [speaker001:] And how much was the price of the item you want a refund for? [speaker002:] $54 [speaker001:] Perfect. I have loaded the gift card in the amount of $54 and we will get that sent to you immediately. Is there anything else I can help with? [speaker002:] that is all, thank you [speaker001:] Thank you and have a great day! [speaker001:] hello a sucscription was added???????? [speaker002:] Sorry Do you want to add a subcription? [speaker001:] one was added and i didnt want it [speaker002:] Okay. I will remove it for you. [speaker001:] thank you it was an extra $40 [speaker002:] Okay. May I have your full name and Account ID? [speaker001:] david williams i don't have my account id, but i am a gold member [speaker002:] That's no problem. I was able to pull up your account. How did you find out about this error? [speaker001:] i saw it in my statement [speaker002:] Via email? [speaker001:] yes so are we done? [speaker002:] One moment. Let me check my system about this problem. All right. It looks like it was a scam email. If you check the sender, you will see that it's not from AmceCorp. [speaker001:] ok [speaker002:] Is there anything else I may help you with? [speaker001:] no [speaker002:] Then have a nice day. [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Hello. I lost my phone and now I can't log in. I have the two factor authentication. [speaker001:] OK. I can help. One moment. [speaker002:] Ok thanks I think my Tinder date stole it. [speaker001:] Oh boy. Sorry to hear. May I have your account ID or full name [speaker002:] David Williams [speaker001:] Thanks David, I have pulled up your account. May I have your email address [speaker002:] dw322019@email.com [speaker001:] I will send the reset code to that email address. One moment. [speaker002:] Perfect thanks [speaker001:] Please use this link to find information on how to stay safe online [speaker002:] I need to buy some clothes because she stole all those too I will thank you [speaker001:] Wow, perhaps you should have swiped the other way on that one. Good luck! Anything else? [speaker002:] Haha! She was worth it. Thanks and have a great day! [speaker001:] Haha! Glad to hear. Have a great day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi my subscription was removed but i still want it [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Norman Bouchard [speaker001:] Could you tell me how you heard that the service was removed? [speaker002:] Email [speaker001:] Thank you Let me check the system. The service was removed by mistake, let me add it back to your account. [speaker002:] Thanks [speaker001:] I am sorry that it happened. Can you see the service back on your account? [speaker002:] yes it's all good now [speaker001:] Can I help you with anything else? [speaker002:] that's all [speaker001:] Have a good day. [speaker001:] Thank you for contacting Acme Brands. How may I help you today? [speaker002:] The website seems to be moving at a slow pace. I keep getting the blue spinning wheel and the page isn't going anywhere [speaker001:] I'm sorry your experiencing problems with our online store. Could have your name please? [speaker002:] David Williams [speaker001:] Is it the whole website, David, or is it the search feature or shopping cart? [speaker002:] The search feature [speaker001:] Does it tell you that there are no results? [speaker002:] No it just keeps spinning, it hasn't told me anything [speaker001:] Okay, let's try a few things. Log out of your account and then log back in and see if you can get the website to load correctly. [speaker002:] That didn't seem to help. Still can't get the page to move forward [speaker001:] Can you try to visit another website and see if it loads? If they don't load, it may be your internet connection. [speaker002:] Other sites seem to be workng [speaker001:] Okay. Close all other tabs in your browser and other programs because it may cause the it to load slowly. [speaker002:] It seems to be working better now [speaker001:] Great! Is there anything else I can help you with today, David? [speaker002:] Nope that is all. Thank you [speaker001:] You're welcome. Enjoy the rest of your day! [speaker001:] Hi how can I help you [speaker002:] Hey I got charged for an order that I never purchased. [speaker001:] OK lets look into it can I get your full name [speaker002:] Crystal Minh [speaker001:] Can I get your user name, email and order id [speaker002:] Username: crystalminh516 Email Address: crystalminh516@email.com Order ID: 8827660476 [speaker001:] Yes I see this is an error on our end, one moment and I will fix it [speaker002:] O.k. great, so I won't be billed for that? [speaker001:] Correct, I just pocessed a credit for he full amount to your account You should be all set now [speaker002:] Great thank you so much! [speaker001:] Anything else? [speaker002:] nope that's all. have a nice day [speaker001:] Have a nice day [speaker001:] Hello, how can I help you? [speaker002:] Hi. My name is Sanya Afzal. My Order ID is 6967199731. I need to return these Guess jeans for $49. [speaker001:] Okay, I can help with that. What is the issue with them? [speaker002:] They are the wrong color. [speaker001:] Thanks. Can I also get your email address please? [speaker002:] Yes. My email is sa428904@email.com. [speaker001:] I also need your username, sorry! [speaker002:] My username is sa428904. [speaker001:] Thank you. What is your membership level? [speaker002:] Guest [speaker001:] When did you purchase the item? [speaker002:] 10-26-2019. [speaker001:] Do you have the receipt? [speaker002:] Yes I have it. [speaker001:] Great. You are eligible to return the item. I will be sending you a shipping label for the return. Can I get your full address for this? [speaker002:] 5790 Primrose Ave, Brighton, NY 19700. [speaker001:] How would you like to return the item? [speaker002:] mail please [speaker001:] Thanks, I have initiated the return! Anything else you need? [speaker002:] That is it for today. Thank you so much. [speaker001:] Have a great day [speaker001:] Hi! Thank you for contacting Acme today. How may I assist you [speaker002:] yes I have a question for you? [speaker001:] Yes, what is your question [speaker002:] I see a jacket that I would like to buy and need some info? [speaker001:] Ok, I can assist with that. What information did you need about the jacket [speaker002:] the jackety by michael kors for $69, how often should it be washed? [speaker001:] The jacket can be washed as often as you would like. It can be washed and dried right at home and I would recommend low heat to prevent shrinkage Personally, I would suggest washing the jacket at least twice a season [speaker002:] That's good to hear. Should the jacket be washed in hot or cold water [speaker001:] It should be washed in cold water [speaker002:] thanks for the information. you have been a great help [speaker001:] I am glad I could be of assistance. Is there any other questions I can answer today? [speaker002:] that's all for now and thank you [speaker001:] You're Welcome. Have a great day [speaker001:] Hi, how can I help you? [speaker002:] Hi I have a question about my account. I signed up for a premium subscription and it's going to be expiring soon. I'm waiting for the stimulus check to be deposited but wanted to know if I can get an extension on payment? [speaker001:] I can look into for you. Can I have your name? [speaker002:] Sanya Afzal [speaker001:] Can I have your acount Id and order ID? [speaker002:] LTKOYPMLPU 0913902565 [speaker001:] what membership level are you? [speaker002:] guest [speaker001:] I am sorry, due to your membership level I cannot offer an extension [speaker002:] oh no are you sure? [speaker001:] I will excalate this matter to a manager [speaker002:] thanks [speaker001:] Can I have a phone number [speaker002:] 544-5855 [speaker001:] A manager has been notified and they will contact you shortly to discuss an extension [speaker002:] ok thanks [speaker001:] Is there anything else I can help you with? [speaker002:] that's it [speaker001:] Have a great day [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi! I recently had made a return and even though I have completed the return, the charge on my billing statement has not been reversed I was hoping you could help me with that [speaker001:] Oh no, I apologize. I would be happy to help. May I have your full name or account id please? [speaker002:] Chloe Zhang [speaker001:] Thank you may I please have your username, email address, and Order ID? [speaker002:] Username: chloez24 chloez24@email.com Order ID: 1313561488 [speaker001:] How many days since you returned the item? [speaker002:] Its been over 10 days [speaker001:] May I have your membership level please? [speaker002:] Guest [speaker001:] Unfortunately, it will not let me give the credit back but I will flag the account for a manager to review. [speaker002:] Please do Thank you [speaker001:] I would give it atleast four more days, sometimes returns take longer. Is there anything else I may help with today? [speaker002:] Oh okay That is all. Thank you [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Welcome to Acme client support. How can I help you today? [speaker002:] I want to buy a jacket that I'm looking at but it was a lot cheaper yesterday [speaker001:] Okay, let me look that up for you. Can I please have your full name? [speaker002:] Albert Sanders [speaker001:] I see. The price did just go up, but our pricing is handles through our pricing algorithm and is subject to change without notice. I'm not allowed to make price adjustments. [speaker002:] Well who can? [speaker001:] I can either leave a message for my manager or I can offer you a 20% off promo code. Would either of those options be okay for you today? [speaker002:] I'll take the 20% promo [speaker001:] Of course, coming right up. This code is good for 7 days. 3G8LU [speaker002:] Great. Thanks. [speaker001:] Of course. Is there anything else that I can help you with today? [speaker002:] No, that's all [speaker001:] Thanks for shopping with Acme. Have a great day! [speaker001:] how may i help you today? [speaker002:] Hi, I wanted to go shopping today but I have no idea what time my store opens. [speaker001:] i see, so you need help finding the local store hours i can assist you with that today [speaker002:] Yes, exactly! Thanks [speaker001:] may i have your name [speaker002:] Joseph Banter [speaker001:] ok joseph local hours may vary, so feel free to call the store to be sure. However, we enourage all our stores to be open from 8 am to 11 pm. also our website is available 247 [speaker002:] Great! [speaker001:] if that answers your question, is there anything else i can help with? [speaker002:] No, that's all. I'm just excited I have time to buy a fuzzy steering wheel cover before work today. [speaker001:] awesome have a good one! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] can you help me get back into my account? I lost my phone, so I cannot chek on my order [speaker001:] OK, sounds like you ned me to reset your two-factor authentication? [speaker002:] yes pls [speaker001:] Can I have your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] Thank you Norman. Can I also have your email address? I will need this to send you a reset code. [speaker002:] oh. unfortunately, I don't use email is there any other way? [speaker001:] OK, in that case can I have your PIN number? [speaker002:] um how would I get that? [speaker001:] Or you can answer your security question "What is your mother's maien name?" [speaker002:] That I know!!! Livingston [speaker001:] Perfect! [speaker002:] phew [speaker001:] The reset code will be sent to the address we have on file. [speaker002:] Is there any way you can phone me with it? [speaker001:] I will also generate a link that you will be able to view our recommended security procedures to keep your account safe. Yes, one moment. [speaker002:] I guess we can see which gets to me first the reset or the order [speaker001:] An automated message will call your phone with the reset code in the next 10 15 minutes. [speaker002:] awesome! you rock! [speaker001:] Is there anything else I can help with? [speaker002:] you have been great, thx so much that is all [speaker001:] You're quite welcome. Thank you and have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi. Can you tell me what your return policy is? [speaker001:] Absolutely. The policy regarding returns depends on your membership level. Gold members get unlimited, Silver, 6 months from purchase, bronze 90 days, and all other members are allowed a total of 30 days! I hope this answers your question. [speaker002:] Okay great. I am a silver so looks like I get 6 months to return. That does answer my quesiton Thank you [speaker001:] That is correct.Is there anything else I can help you with today? [speaker002:] That is all [speaker001:] Great! You have a good day. [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Why I can't use the promo code? It keeps saying its invalidated. I got the code 2 days ago. [speaker001:] I'm sorry your having an issue with applying your promotional code to your order. Could you provide me with your name or account ID so I can pull up your account? [speaker002:] Sanya Afzal [speaker001:] Our promo codes are usually good for 7 days. I'd be happy to give you a new code to use for your order. [speaker002:] ok How much is the discount on the promo code? [speaker001:] Please use code WC36G during checkout to receive your discount. It's for 20% off your order. [speaker002:] wow, that's great. Thank you. [speaker001:] You're welcome. Is there anything else that I can help you with? [speaker002:] no [speaker001:] Great! Enjoy the rest of your day. [speaker001:] How can I help you today? [speaker002:] I was trying to check on my acct online, but I can't get into it. Can you help with that? [speaker001:] Okay, give me a moment and I'll have everything I need to help you! [speaker002:] Thanks [speaker001:] Do you need your password? Or your account name? [speaker002:] I actually cannot remember my username [speaker001:] No worries. Can I have your full name? [speaker002:] Rodriguez Domingo [speaker001:] Can I have your zip code and email? [speaker002:] rodriguezdomingo418@email.com zip code 62838 [speaker001:] Okay it says here your username is rdomingo1 [speaker002:] OK, I will try that [speaker001:] Is that everything you need today? [speaker002:] I think so, I will get back in touch if I still can't log in [speaker001:] Everything should be fine though Have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] hello yes i wanted to get the status on my subscription Yes can you please tell me the status of my subscription, please [speaker001:] Sure, can I please have your full name, account ID and Order ID? [speaker002:] Yes, My name is Albert Sanders my account number is PR9XRH6NXO and i don't have the order ID [speaker001:] Mr. Sanders, your subscription is active and $49 is due tomorrow. [speaker002:] okay i would like to go ahead an pay that to day [speaker001:] Okay, would you like to pay with a credit card? [speaker002:] yes please [speaker001:] Can I please have your credit card number? [speaker002:] 1356 2467 0987 5678 [speaker001:] Your account is renewed and here is a link if you'd like to look up your account in the future. [speaker002:] okay thank you so much! [speaker001:] You're welcome. Is there anything else I can help you with? [speaker001:] Hi! How can I help you today? [speaker002:] I am having a hard time adding an item to my cart. When I do, it is not updating. [speaker001:] I'm sorry you'you're having trouble* sorry about that. Let me look into this for you. Have you tried refreshing the page? [speaker002:] I just tried to refresh and that did nothing. [speaker001:] Okay, try logging out and logging back in. Let me know if that resolves the issue. [speaker002:] That didn't help either. [speaker001:] Okay, the item could possibly be out of stock. The stock status is listed on the bottom lefthand side of the product page. Can you look there and tell me if it's out of stock? [speaker002:] I dont see thatt [speaker001:] You don't see in stock or out of stock? [speaker002:] No They are Guess boots for $79 [speaker001:] Okay. Well let me try to make the purchase for you. What is your credit card number? [speaker002:] I just hit refresh again and it worked! [speaker001:] Oh great! Happy to hear that. Is there anything else I can help you with? [speaker002:] No, that is it. [speaker001:] Okay, have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi there. I have a shipping question for you today. [speaker001:] Sure! [speaker002:] Are there going to be shipping fees for an out of the country order? [speaker001:] First, may I have your full name? [speaker002:] yeah it's Albert Sanders. [speaker001:] Thank you. Let me research this for a moment. [speaker002:] ok thanks [speaker001:] I'm sorry, your account does not include free shipping out of the country. You can get more details by clicking on the link I will send to you. [speaker002:] Oh dang it, do you know how much it would cost? [speaker001:] It will depend on weight and shipping speed, so it will vary. You should be able to see at checkout. Is there anything else I can help you with? [speaker002:] no that's it, thanks! [speaker001:] You're welcome. Have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] Hi I have an order in but I need to change the delivery time if possible [speaker001:] Okay, let's look into that. I'll need your full name, account ID, and order ID. [speaker002:] Great, it's Sanya Afzal, GRUXHY4SZI, 1056196582 [speaker001:] Thank you. What is the reason for you changing the delivery time specifically? [speaker002:] I will not be back in town as early as I thought I would be, I will be one day later than planned [speaker001:] What is the current shipping status of the order? [speaker002:] It says order received [speaker001:] Great, your delivery will now come later. Is there anything else you need today? [speaker002:] Ah thank you so much, have a great day [speaker001:] You're welcome, you have a nice day too. [speaker001:] Hello, how can I help you today? [speaker002:] Hello I would like to know what this Michael Kors jacket is made out of. The material. [speaker001:] Okay let me look that up. The outside is a synthetic polyester blend, and the inside is lined with cotton to ensure warmth. Is there anything else I can help you with? [speaker002:] Thanks for the information, that is all I needed [speaker001:] Well then have a nice day! [speaker001:] hi- I was wondering if you have any information about the wear in period fo the Michael Kors Boots? [speaker002:] Hello, can I get your first and last name? [speaker001:] Alessandro Phoenix [speaker002:] One moment please. The wear on the Michael Kors Boots is approximately 40 to 60 hours. [speaker001:] oh great, thanks [speaker002:] Is there anything else I can help you with? [speaker001:] nope [speaker002:] Glad to have helped, have a great day! [speaker001:] Hey, my name is Donny. How can I help you? [speaker002:] I have a general question when does you start to release your fall collection? I doubt I'll be doing much spring and summer stuff with this virus stuff going on [speaker001:] Hmm. Good question. Let's check it out Yeah unfortunately I don't think I'm going to get to show off my calves much this year. [speaker002:] it's scary but we gotta do what we can to stay home [speaker001:] I couldn't agree with you more! Luckily I'm finding some online work lately. [speaker002:] that's good to hear I'm furloughed [speaker001:] I have faith that we can all get through this with a little help from each other:] [speaker002:] amen to that [speaker001:] I've found that the fall line will drop on the 3rd of October. I hope this helps you out [speaker002:] ok that helps thanks I have some time to save up lol [speaker001:] You sure do but plenty of time to look around the site:] Is there anything else I could do for you today? [speaker002:] that's it thanks for your help and the chat [speaker001:] Well it's been a pleasure chatting. Hope you have a great day, and stay safe! [speaker002:] you too [speaker001:] Thank you:] [speaker001:] Hello, how may I help you today? [speaker002:] I want to return a product I bought it had a stain [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can you please provide me with your full name, username, email address, and order ID? [speaker002:] Rodriguez Domingo Email Address: rodriguezd612@email.com Username: rodriguezd612 Order ID: 3209576909 [speaker001:] Thank you. Also, can you please tell me your membership level and the purchase date of the item you are returning? [speaker002:] Bronze 2019-09-11 [speaker001:] Do you still have the receipt? [speaker002:] Yes [speaker001:] Your order is eligible for return. Can you please tell me your full address so that I can email you a return label? [speaker002:] 7336 1st Ave La Fayette, WA 93350 [speaker001:] Would you like to return your order by mail, in store, or at a drop off center? [speaker002:] Store [speaker001:] Your return process has been started. Please bring your order to one of our store locations at your earliest convenience. Is there anything else I can help you with today? [speaker002:] No that's it [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I have a shipping question I would like to get answered I was wonder if I receive free international shipping? [speaker001:] Glad to help. May I have your name please? [speaker002:] Joyce Wu [speaker001:] thanks Joyce. Your account does offer international shipping. But I am afraid that our company does not offer free international shipping. sorry about that. [speaker002:] Oh ok Thank you for the information [speaker001:] Great, is there anything else that I can help you with? [speaker002:] That is all [speaker001:] Have a nice day! [speaker001:] Hello, and thank you for choosing AcmeBrands! What can I do for you? [speaker002:] I would lie to check the status of my order because the delivery time is wrong and needs to be changed [speaker001:] I'm happy to help you with that. Can I have your name, please, so that I can pull up your account? [speaker002:] Sure, Chloe Zhang [speaker001:] Thank you, Chloe. Do you need to change the date of delivery, or the time of day? [speaker002:] The time [speaker001:] No problem. Can I please have your account ID and order ID to verify your identity? [speaker002:] Yes, my account id is NTBHAIV9SE and my order id is 5895255055 [speaker001:] Verified, thank you! Do you know what the shipping status is? [speaker002:] Its saying ordered received but i haven't received anything [speaker001:] Perfect, then it's early enough for me to change this for you. [speaker002:] great! [speaker001:] Done! I've changed it from morning to evening for you. Can I help you with anything else? [speaker002:] Thank you for your help no that will be all [speaker001:] You're welcome. Have a nice day! [speaker001:] Thanks for contacting us! How can I help? [speaker002:] Hey so I need to get a refund because I bought something, but I no longer need it. [speaker001:] I'm happy to help you with that. Can you provide me with your full name so that I can pull up your account, please? [speaker002:] Sure, my name is Crystal Minh. Who am I speaking with? [speaker001:] Thank you, this is Sam with customer service. Have you received the item yet, Crystal? [speaker002:] Okay, thanks Sam. Yeah, I've gotten it. [speaker001:] Okay, so to return it, do you have a reason besides not needing it anymore, such as a size issue, etc.? [speaker002:] I just thought I was going to need the jacket but I don't [speaker001:] Okay. When was the purchase made? Also, what is your membership level? [speaker002:] 1282020 Silver [speaker001:] Thank you. I will process that for you. Can you please send me your shipping address? [speaker002:] 0639 Brushwick Dr Baltimore, CA 92202 [speaker001:] Thank you. Would you like to process this by mail, or at a storedrop-off center? [speaker002:] By mail please [speaker001:] You're all set, you should be receiving the shipping label. Can I help you with anything else today? [speaker002:] That was it, thanks so much! [speaker001:] You're welcome, have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] SEarch is taking forever it keeps spinning! can you please find out what's going on? [speaker001:] There are a few steps we can take to try and fix this. May I ask who I am talking with? [speaker002:] Joyce Wu [speaker001:] If the search isn't working, the first thing you should try is logging off and back on. Let me know if that works Joyce. [speaker002:] okay i just tried that and it didn't work. can you suggest something else? [speaker001:] Can you try clearing out your cookies? [speaker002:] okay, that didnt seem to work either! anything else? [speaker001:] Can you try searching for a different product and see if that works? [speaker002:] it does! that's so weird thanks for the help [speaker001:] I'm so glad that helped. It should work fine now. Is there anything else I can help you with? Thanks Joyce, have a great day! [speaker001:] how much is the gift wrap for this product i need to get some asap [speaker002:] Okay, let me look into that for you. It costs $4.99 per item, but it might not be available on significantly oversized items. You can also add up to 300 characters on any gift wrapped purchase Is there anything else I can do for you today? [speaker001:] thats not a bad price. are there any one time discounts? [speaker002:] On gift wrapping? Not that I know of. [speaker001:] than you thank you [speaker002:] Anything else? If not have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi, I'm on your site and I want to place and order, but all I get is the spinning wheel [speaker001:] Ok. Let me help. The site is slow? [speaker002:] THanks, I've been trying to get this to work forever: [Yes, nothing loads, and that stupid wheel just keeps spinning like it's trying to but can't [speaker001:] OK. Let me notify our internal team. OK. I made a note to our internal team. [speaker002:] Thanks, I just really want to search for these items I want, and it is so slow... [speaker001:] Could you also try logging back out and in and letting me know if that works? [speaker002:] Sure, give me a minute... OK, tried that, and the wheel is still there...and I can't search [speaker001:] Can you try a different website and let me know if it loads altright? alright [speaker002:] Sure...yes another site is loading ok [speaker001:] Ok. Please close all other tabs and programs as this may slow the site. Let me know if that helps. [speaker002:] OK, I do have a bunch open, give me a minute... [speaker001:] Sure [speaker002:] Oh, hey, I think that might have worked, after I closed all the youtube tabs your page suddenly loaded I think it might be fixed! [speaker001:] Glad to hear! Was there anything else I could help you with? [speaker002:] Nope, that everything, thank! [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] My husband told me that I should check the status of our account. We are supposed to have $40 in credits that aren't showing up. [speaker001:] Okay, let me look into that for you [speaker002:] ok [speaker001:] Can I have your full name? [speaker002:] Crystal Minh [speaker001:] And where did the credits originate from? [speaker002:] It was a one time deal with a previous purchase. [speaker001:] Let me check the system. The credit seems to be on your account. It's just seemingly an issue on the interface's end. Can you try logging out and logging back in to see if you see it? [speaker002:] just a sec. let me try. Yes, I do see it now. Thank you. [speaker001:] Good to hear! Is there anything else I can do for you today? [speaker002:] No, that's all [speaker001:] Well then have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] Hi! I have a question about these jeans [speaker001:] Sure what would you like to know? [speaker002:] How often should I wash them. I do like doing laundry so I just keep wearing my clothes over and over [speaker001:] Let me find out for you. For normal wear, once a week is enough. However if you are heavy duty user or play sports, then you should wash them right away. Is there anything else you would like to know? [speaker002:] thank you [speaker001:] Is there anything else you would like to know? [speaker002:] no thank you [speaker001:] Have a good day. [speaker001:] Hi [speaker002:] Hello, what can I do for you? [speaker001:] I have a question about some jeans on your site I might want to buy these but I'm not sure I don't know if they will go with this shirt I have Do you know, are the jeans dark blue or are they black? [speaker002:] Okay, what is your question? [speaker001:] Are they dark blue or black? Hello? Do you know? [speaker002:] sorry [speaker001:] I am asking about the $54 Calvin Klein jeans on your site [speaker002:] You would like to know the color? [speaker001:] yes are they dark blue or black? They look blue in the photo online But i am not sure [speaker002:] They are blue [speaker001:] Oh great Are they dark blue? [speaker002:] yes dark blue [speaker001:] perfect I think I will buy them then That's all I needed to know [speaker002:] great anything else I can help you with? [speaker001:] nope thank you [speaker002:] Have a good day [speaker001:] how may i help you [speaker002:] Hello, Every time I go to search on the website for an item there is 0 results being returned and its quite frustrating [speaker001:] i understand you are having issues with our site search, I would be happy to assist you today may i get your name please? [speaker002:] Thank you David Williams [speaker001:] ok David, let's try some things to get the site working. first, try logging in and out of your account, and let me know if that fixes it [speaker002:] That did not seem to work [speaker001:] if that doesn't work, go ahead and clear your cookiescookies should be in your browser settings under more details [speaker002:] Ok that seemed to be the problem Thank you [speaker001:] is there anything else i can help with today [speaker002:] that is all [speaker001:] have a good one [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] Hi I want to check on order status because the cost of shipping was too high. [speaker001:] Absolutely. Can I have your name and account number please? [speaker002:] Name: Crystal Minh Account ID: 5OOMA1AJNU [speaker001:] Thank you. Ill go ahead and pull up your account. Could I also get your Username, email and order ID please? Still there Crystal? [speaker002:] Username: crystalminh045 Email Address: crystalminh045@email.com Order ID: 4430502314 [speaker001:] Thank you. I will go ahead and verify the purchase Have you received any notifications of delivery status yet? [speaker002:] Shipping Status: In Transit I would like to just cancel the order and get a refund. Personal Info [speaker001:] Thank you. One moment please. I went ahead and canceled your order for you. Is there anything else I could do for you? [speaker002:] No but thank you [speaker001:] No problem. Sorry for the inconvenience. I hope you have a great night. [speaker001:] Hi, how can I help you? [speaker002:] I can't access my account [speaker001:] Okay, let me get you back in! Can I have your full name or account ID? [speaker002:] Crystal Minh [speaker001:] Do you know your username? [speaker002:] No, I lost my phone. [speaker001:] No problem. Can I have your zip code, phone number, and email address? [speaker002:] 64681 111-6566 CrystalMinh@aol.com [speaker001:] Thanks! Your new username is cminh1. [speaker002:] Ok, thanks. But I can't do 2 factor authentication [speaker001:] We can fix that, I'll just have to send a code to your email. [speaker002:] Ok, thanks. Is that it? [speaker001:] I'll send you a link to our security best practices just for your information, but that should be all! [speaker002:] Ok, thanks. [speaker001:] Thank you! Have a great day. [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] HI! I was looking at buying an item but when I checked the price this morning, it was much higher than it was yesterday I was hoping you could do something about it [speaker001:] I'm sorry that there was a price increase on an item you were interested in. Could you provide me with your full name or account ID? [speaker002:] David Williams [speaker001:] Can you verify your account ID and order ID? [speaker002:] Account ID: SDNJCYH4PL Order ID: 9642590788 [speaker001:] Thank you. It appears that our prices recently changed due to the ending of our spring sale. Our prices are dynamically set and I'm unable to make any changes to the current pricing. [speaker002:] Is there anything you can do? [speaker001:] I can provide you with a one time use promo code to use on your order. [speaker002:] Thank you I appreciate your help [speaker001:] You can use promo code 69CVJ during checkout for a discount on your items. You're welcome. Can I help you with anything else? [speaker002:] Thats very helpful. Thank you [speaker001:] You're welcome. Can I assist you with anything else today? [speaker002:] No. Thank you [speaker001:] Great, enjoy the rest of your day! [speaker001:] Hello, how can i help you today [speaker002:] Can you tell me what happens if I am late on a subscription payment? [speaker001:] A late fee will be carhed for any late payments. The fee is 2.00 per day, if you are a gold member you get a grace period of 5 days every month *charged [speaker002:] Alright, so a late fee then thanks for that info [speaker001:] No problem, is there anything else i can do for you [speaker001:] Hey! Can you help me with a question? Hello? Anyone there? [speaker002:] Hello How can I help you? [speaker001:] I was just about to leave, good timing! When does the annual sale end this year? [speaker002:] let me take a look. The annual sale happens for the last week of January so it went from the 23rd to the 31st [speaker001:] Oh, so I missed it this year? Dang! Alright, thanks for the assistance. That's all I need. [speaker002:] You can always subscribe to the newsletter so you wont miss it in the furture future No problem, you have a great day. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi the website is unusable because it is running sooooooooo slow..... What is going on? Maintenance? [speaker001:] I do apologize, so the website in general is slow or is it the searchcart option? [speaker002:] slow in general [speaker001:] Lets try a few things. First can you try going to another website to check the connection? [speaker002:] ok no issues [speaker001:] Next can you close all tabs in the browser and make sure all background programs are not running please? [speaker002:] Yes that works thank you:] [speaker001:] Great, is there anything else I may help you with. Your welcome. [speaker002:] No that was it Have a fab day! [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker002:] Ty [speaker001:] You too, thank you [speaker001:] Hello, how can I help you today? [speaker002:] I would like a refund because i changed my mind on the item i bought [speaker001:] Okay, I will need your full name, username, email address, and order ID to pull up your purchase. [speaker002:] Rodriguez Domingo Username: rdomingo924 Email Address: rdomingo924@email.com Order ID: 2870275995 [speaker001:] Just to confirm, you want a refund because you changed your mind, not because there is a stainwrong sizewrong color? [speaker002:] Correct [speaker001:] Okay, how would you like your refund? Options are gift card, account balance, paper check, and credit card. [speaker002:] The card the is on file [speaker001:] I will need your account ID I will also need the amount to be refunded. [speaker002:] Account ID: JUNBGCGZFZ $89 [speaker001:] All done, is there anything else you needed today? [speaker002:] That is everything [speaker001:] Okay, thank you and have a nice day. [speaker001:] Hello, how may I help you? [speaker002:] I can't get into my account because I set it up for 2 factor authentication and I don't have that phone anymore. [speaker001:] I can help you reset that. Could I get your name, please? [speaker002:] Joyce Wu [speaker001:] Thanks, Joyce. I'll need the email on the account to send instructions to reset the two-factor authorization. [speaker002:] jwu66413@email.com [speaker001:] I'll right, I'll send the reset email now. [speaker002:] Ok, got it. [speaker001:] You should also review this link of best security practices. Is there anything else I can do for you? [speaker002:] Let me make sure I can sign in real quick [speaker001:] Sure [speaker002:] Ok, it worked. Thanks! That's all I needed [speaker001:] Have a great day! [speaker001:] Hi! How may I help you today? [speaker002:] I would like to check my account about an order but I lost the phone number I used for the two-factor authentication [speaker001:] Sure! I can help with that Can I have your name? [speaker002:] dw254568 [speaker001:] That is your name? [speaker002:] David Williams [speaker001:] Thank you and what is your email address [speaker002:] dw254568@email.com [speaker001:] In order to reset your account, I will email you a code to reset your account access [speaker002:] Okay [speaker001:] I suggest reseting your password asap. I am also sending you a link about best security practices. Is there anything else I can assist with today [speaker002:] Perfect thank you for your time. That is all. [speaker001:] You're Welcome! Have a great day [speaker001:] Hi! How can I help you today? [speaker002:] I'm thinking of placing an order, what happens if I make a subscription payment late? [speaker001:] What is your membership level? [speaker002:] Bronze [speaker001:] The fee is $2 per day past the monthly payment deadline. [speaker002:] Ok, thank you for the information [speaker001:] Do you have any other questions about your subscription? Or anything else? You're welcome! [speaker002:] No, have a great night [speaker001:] Okay, you too! Thank you. [speaker001:] Hi, how can I help you? [speaker002:] Can you tell me what I would get from a premium membership? [speaker001:] Yes, I can help with that [speaker002:] I do a lot of shopping so it could be good for me. [speaker001:] that's great! I know our gold members get a lot of benefits [speaker002:] Is there free shipping? [speaker001:] All of our members will get an invite to our annual Holiday Extravaganza! It has an open bar and a free flight anywhere in the US. Yes gold members get free shipping! Bronze members save on shipping fees and get Promo codes... Silver members also can have our agents make purchases for them and they can cancel orders whenever they need to... [speaker002:] That sounds awesome! [speaker001:] Gold members will also get unlimited refunds and whenever theres a dispute we side with our gold members because we trust them so much it is pretty great! I hope you will consider joining. [speaker002:] I'll have to think it over. Thanks for the information though [speaker001:] you're welcome! can I help with anything else? [speaker002:] That will be all for now. [speaker001:] Have a great day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] I am trying to use your website, but it is running so lowly that it's not usable. running so slowly [speaker001:] I'm sorry you're having issues with our website. Is it the whole website? [speaker002:] Yes, the whole thing won't work right. [speaker001:] Try logging out of your account and then back in to see if it improves. [speaker002:] Ok, I'll try it. I tried it, but it's still doing the same thing. [speaker001:] Okay. Can you visit another website and let me know if it's working. It may be more than just our website and could be your internet connection. [speaker002:] Let me check. Other websites are working fine. [speaker001:] Try closing all other browser tabs and any programs that are running in the background. Then try our website again please. [speaker002:] Ok, I'll try. That seemed to have worked, and it seems to be working ok now. [speaker001:] Great! Is there anything else I can help you with today? [speaker002:] No, that was all! [speaker001:] I hope you enjoy the rest of your day! [speaker001:] Hi! How may I help you? [speaker002:] Hi! I ordered a Guess T-shirt but it never came. Can you check the shipping status and where it is now? [speaker001:] I would be happy to help with that. Can I have your name please [speaker002:] Alessandro Phoenix [speaker001:] Can I have your username, email address and order id [speaker002:] Account ID: KKVFRME5GX My usernam is ap761573 Order ID: 4161155311 [speaker001:] your email address? [speaker002:] ap761573@email.com [speaker001:] How long have you been waiting for the item? [speaker002:] I used premium shipping and it has been 5 days [speaker001:] I do see that the order will arrive within the next 2 days. If you do not recieve your order by then, please contact us again and will send out a new one Was there anything else I could help with today? [speaker002:] What's the problem? Where is it now? [speaker001:] There is no problem. I am should it is scheduled for delivery tomorrow showing* [speaker002:] Ok. Thank you [speaker001:] You're Welcome! Have a great day [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi [speaker001:] Hi. What can I do for you? [speaker002:] I want to get an item, but I'm unable to\ as items added to my cart aren't coming up [speaker001:] Oh, I'm sorry to hear that. I have some quick tricks that often help with website issues, but if none of those work, I should be able to place an order for you manually Is it just the shopping-cart section of the site that's giving you trouble today? [speaker002:] yes just that. [speaker001:] Okay, I know it sounds basic, but sometimes just refreshing the page is enough to get it to work. Is your cart accepting items after reloading the page? [speaker002:] No it doesn't [speaker001:] Okay. One other simple trick is to log out of the website and then log back in. Sometimes that quick reset is all the page needs to start working again [speaker002:] Just did [speaker001:] I see. Is it still giving you the same problem? [speaker002:] same [speaker001:] I see, well I can probably take your order manually, however just to be sure, is the item that you were looking at currently in stock [speaker002:] are you there [speaker001:] There might be a message in the lower left corner if it's out of stock. That can be easy to miss on the product page [speaker002:] how did I miss that. Thanks [speaker001:] Oh, I see. Well at least we've found the problem Sorry about that item being out of stock. Is there anything else I could assist you with while we're here? [speaker002:] That's all [speaker001:] Okay, have a great day [speaker001:] Hello, how can I help you [speaker002:] Hello, I have a problem with my bill I was charged twice for something I bought [speaker001:] Okay, let me just check that for you. [speaker002:] ok [speaker001:] Could I get your name or account ID please? [speaker002:] account is SF9DEWYAJB [speaker001:] Thank you. So, you never bought a second item right? [speaker002:] No, only the 1 jacket [speaker001:] Could I get your user name, email and order ID please? [speaker002:] Order ID: 7494230297 Crystal Minh [speaker001:] Thank you. Our system doesn't indicate any errors with this order. Could I get your membership level with us? [speaker002:] silver [speaker001:] I'd like to take the extra charge off for you. What was the amount that you were overcharged? [speaker002:] 69.00 [speaker001:] And you do feel that this that this amount was an overcharge right? [speaker002:] yes [speaker001:] Okay, we've removed that charge from your order. Is there anything else I can help with? [speaker002:] thank you! no, that is all! [speaker001:] Have a great day. [speaker001:] Hello! Thank you for contacting us today. How can I assist you? [speaker002:] Hi I'm being charged for an order I never placed [speaker001:] Oh no. Let's look into that. Can I get your name please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. Now can you please provide me your username, email address, and the Order ID? Are you still there, Crystal? [speaker002:] cm351975@email.com cm351975 0314300492 [speaker001:] Thank you. Now you said you were billed but you never bought anything correct? [speaker002:] Yes, for some shoes [speaker001:] What is your membership level? [speaker002:] Only a guest [speaker001:] Unfortunately it does look like this was not an error on our end. I am unable to update this order. I apologize for that. Is there anything else I can help you with? [speaker002:] So what does that mean [speaker001:] Perhaps you are misremembering and this is something you ordered in the past but forgot about? Can I help you with anything else today? [speaker002:] That's it [speaker001:] Thanks. Have a good day. [speaker001:] Hi, what can I do for you? [speaker002:] I'd like to modify my order [speaker001:] Sure! What are you looking to change? [speaker002:] I want to change the shipping type. I want free shipping [speaker001:] Ok I'm happy to help. Is this for an order already on the way? [speaker002:] It is in transit at the moment [speaker001:] Ok got it. Can I start with your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thanks. Can I also have your account ID and order ID? [speaker002:] Account ID is G2YXMW05JO, order ID is 8993108331 [speaker001:] Great. Now what is your membership level? [speaker002:] I'm Gold [speaker001:] Great. Since the order is already on the way, I'm not able to change the shipping choice But as a gold member, I can credit back the shipping cost for you. [speaker002:] Oh wow. That would be very nice [speaker001:] Is there anything else I can do for you? [speaker002:] No, that's all. Thank you [speaker001:] Great, have a nice day! [speaker001:] I have questions about the status of my subscription [speaker002:] Hello! Thank you for shopping with AcmeBrands. I'll be glad to assist you with that! May I get your full name, please? [speaker001:] Chloe Zhang [speaker002:] Thank you, Chloe. To continue assisting you, may I please get your Account ID and Order ID? [speaker001:] Account ID: WSAOSCON3A Order ID: 1828779867 [speaker002:] Thank you, Chloe. It looks like you do not currently have an active subscription. [speaker001:] umm, how much is due? i'd like to pay it off [speaker002:] Sure thing, it looks like $20 is due tomorrow, and that will reactivate your subscription. I will also send you a link so that you may access your subscription details in the future. Chloe, do you happen to know your username? I can provide that for you if you need it. [speaker001:] i think i know it, but can you help me pay for the subscription? i'd like to get that resolved now if possible [speaker002:] Absolutely. Your username is czhang1, for your reference. [speaker001:] right, i know that [speaker002:] Would you like to pay the $20 balance now? [speaker001:] but yea, i want to pay the balance [speaker002:] Would you like to charge the credit card you have on your account for the remaining balance? [speaker001:] yea. that would be perfect [speaker002:] You're all set! I've authorized a charge of $20 to pay the remaining balance on your subscription. Is there anything more I may help you with today? [speaker001:] nope, that's it thanks [speaker002:] You're welcome! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you today? [speaker002:] Hi I have a question about my order I made an order and tried to apply a promo code but it didn't take [speaker001:] Okay, give me a moment and I'll have what I need to assist you! Okay is the promo code telling you it's invalid or out of date? [speaker002:] It said it is invalid [speaker001:] Can I have you full name? [speaker002:] yes it's Chloe Zhang [speaker001:] Usually our promos are only good for a week so let me check to see if it's a valid error [speaker002:] ok cause I just got the code like two days ago [speaker001:] No worries. What's your membership level? [speaker002:] silver [speaker001:] Well I'll gnerate you a new promo code that should work just fine then. It's: EZGZE [speaker002:] ok great I'll use that [speaker001:] No worries at all. Is there anything else I can help you with? [speaker002:] that was it [speaker001:] Well then thank you and have a nice day! [speaker001:] Hello, how can i help you? [speaker002:] I'm thinking of buying some sweatshirts. My member level is gold. What is your return policy? My name is Joyce Wu. [speaker001:] I'd be happy to help you. Our return policy for gold members are unlimited returns. There are no time limit or anything. Returns are always allowed. [speaker002:] Okay,thanks. [speaker001:] Do you need any more help? [speaker002:] No, thank you. [speaker001:] Okay, have a great day. [speaker001:] Hi, how can I help you [speaker002:] HI. How much are the Tommy Hilfiger boots [speaker001:] I will get that information for you. First can I have your name and account ID Hi, are you still there? [speaker001:] Hello! How can I help you today? [speaker002:] my credit card is not working [speaker001:] Are you trying to place an order? [speaker002:] yes [speaker001:] Ok. Let me take a look at that for you. Can I have your name please [speaker002:] Rodriguez Domingo [speaker001:] Ok. Rodriguez. I know you've probably tried this a few times, but I'm going to ask you to try your card one more time. [speaker002:] okay [speaker001:] If that doesn't work. Can you please log out of your account, and then log back in, and try again? [speaker002:] didn't work, I'll try logging out and in [speaker001:] Ok. [speaker002:] nope, still invalid [speaker001:] Have you double checked the expiration date on your card? [speaker002:] of course [speaker001:] Just making sure. Sorry, you'd be surprised how common that is. [speaker002:] okay [speaker001:] Alright, I'm going to try to manually place the order for you. Can I have your credit card number, expiration date, and the item you wish to purchase. [speaker002:] not right now [speaker001:] So you don't want me to make the purchase for you? [speaker002:] not enough time right now [speaker001:] No worries, is there anything else I can help you with today? [speaker002:] no thanks [speaker001:] Have a great day! [speaker001:] I want to upgrade my shipping. [speaker002:] Hi, how may I assist you today? [speaker001:] overnight shipping. please fix this order issue. [speaker002:] What's your full name? [speaker001:] Rodriguez Domingo [speaker002:] Also, do you want to upgrade to overnight shipping, or you already have it and want to downgrade to regular? [speaker001:] I just said upgrade. [speaker002:] Oops, sorry, miss that. What is your account ID? [speaker001:] TXEWP34AXV [speaker002:] What is your order ID? [speaker001:] 5272831842 [speaker002:] What is the shipping status? [speaker001:] Order Received [speaker002:] What's your membership level? [speaker001:] Gold [speaker002:] Since it hasn't left the facility, it is still possible to do the upgrade. [speaker001:] Thank you. [speaker002:] Additionally, because you're a Gold member, then the fee to upgrade it waived. Woo woo! [speaker001:] ok [speaker002:] *Happy dance* [speaker001:] Yeah, it is great perk. That's why I signed up for Gold. I trust this company. [speaker002:] Well, we are so happy to have you as a valued member of our community. [speaker001:] thank you. [speaker002:] Can I help you with anything else? [speaker001:] no [speaker002:] Okay, have a good day then. [speaker001:] bye [speaker002:] It was a pleasure to speak with you. [speaker001:] Hello, how may I help you today? [speaker002:] i want to know what my refund status is. [speaker001:] May I have your full name and account ID? [speaker002:] Alessandro Phoenix [speaker001:] Thank you. Now I need your username, email, and order ID. [speaker002:] alessandrop683 alessandrop683@email.com 2835437641 [speaker001:] Your online refund is currently In Progess. [speaker002:] i want to add to the refund amount by returning some calvin klein jeans. [speaker001:] How much would your total refund be? [speaker002:] my records show $100 existed before I add $99 for the jeans for $199 total. [speaker001:] Will that be all for today? [speaker002:] yes. [speaker001:] Have a great day! [speaker001:] Thanks for choosing AcmeBrands! What can I do for you today? [speaker002:] I want to know the return policy. [speaker001:] Sure, one moment, please. It depends on your membership level. If you are a gold member, you get unlimited returns. Silver members can return purchases from the past 6 months, and bronze members can return products purchased in the last 90 days. All other members can return up to 30 days after their purchase. [speaker002:] Thanks for the info. [speaker001:] Can I answer any other questions for you or help with anything else? [speaker002:] that's all [speaker001:] You're welcome, have a great day! [speaker001:] Hello! How can I help? [speaker002:] Hi. I need to check my account for info on my order. I can't seem to remember my dang password though. [speaker001:] we can reset that if you want What is your name? [speaker002:] yes please, my name is Joseph Banter. [speaker001:] and your username? [speaker002:] it's josephb1 [speaker001:] I also need your PIN [speaker002:] sure its 228108 [speaker001:] great. Alright, here is your new password 4k3w4b4blsm please change it so something else memorable asap! [speaker002:] ok thank you, i will try it now. [speaker001:] is there anything else? [speaker002:] no thanks [speaker001:] have a good day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi! I would like to check the status of my order I am sorry order refund [speaker001:] I would happy to help. Do you need to check on a refund status? [speaker002:] Yes [speaker001:] May I have your full name or account id? [speaker002:] Crystal Minh [speaker001:] Thank you may I please have your username, email address, and Order ID? [speaker002:] crystalminh433 crystalminh433@email.com 2364768543 [speaker001:] Thank Crystal. Your refund is still in progress should be completed soon and it looks like the payment method was initiated online. Did you have anymore questions for me today? Was there anything else I could help you with today? If there is no more questions. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] i want to find out if the shipping charge on my order was in error as it seems higher than what i felt like it should be. [speaker001:] OK. How did you find out about this issue? [speaker002:] i looked at my order confirmation and it seems i never get charged that much on shipping when i order things. [speaker001:] Ok. May I have your account ID or full name [speaker002:] Joseph Banter [speaker001:] What is your username, email address, and order ID [speaker002:] jb815355 jb815355@email.com 1300791350 [speaker001:] Thanks, I have validated that info What is the shipping status? [speaker002:] delivered [speaker001:] Thanks for being a valued customer. I have returned the shipping fees by crediting your account. Anythng else I can help with? [speaker001:] Hi. How can I help you? [speaker002:] I never got my package and I'd like to check on it. Perhaps it was stolen by my neighbor, he's very shifty. [speaker001:] Ok, can you tell me your name, username, email address, and the order ID from this purchase? [speaker002:] Crystal Minh cm963882 cm963882@email.com Order ID: 1355058491 I think that does it. [speaker001:] How many days have you been waiting for this package? [speaker002:] it's been 9 days. [speaker001:] Ok, since it's been over a week I will have it shipped again Can you tell me your address? [speaker002:] 9872 Circle Drive Monterey, NY 84876 [speaker001:] Ok, what is the brand and the type of product? [speaker002:] It was a Tommy Hilfiger shirt. [speaker001:] Ok, the shirt has been sent again [speaker002:] Wow, thanks for your help! [speaker001:] Of course [speaker002:] When will it arrive? [speaker001:] It will arrive in less than a week [speaker002:] sound good, you're the best. tell your boss to give you a raise! [speaker001:] Thank you Is there anything else I can do for you today? [speaker002:] That's all, take care! [speaker001:] Ok, I'll end this chat now [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I want to close my account. Please could you check my account and close [speaker001:] Okay, give me a moment and I'll have everything I need to do that for you! What exactly is it that you want again? [speaker002:] I want to close my subscription your site. [speaker001:] Okay that's different than your account. That was the issue [speaker002:] I am moving another country [speaker001:] You just want to end your subscription [speaker002:] yes [speaker001:] Well you can cancel it anytime and you won't be charged for future months. Though you're still responsible for this month, but will get full access to services till the month ends. I can't really help you with cancellation though, that's something that needs to be done on your end. Is there anything else that I can do for you? [speaker002:] No, thank you Bye [speaker001:] Have a nice day! [speaker001:] Hi, How can I help you today? [speaker002:] Hi, I would like to know the state of my refund [speaker001:] Sure, can I get your username, email, and order id if possible [speaker002:] username: jb150350 email: jb150350@email.com order id: 5164112540 [speaker001:] Okay, let me validate the purchase and give you an update. Okay, what was the amount of the refund [speaker002:] $89 [speaker001:] And did you want this back on your CC or would you like a gift card [speaker002:] I would like a gift card [speaker001:] Okay, no problem, may I get your address in order to mail it to you? [speaker002:] 6792 Lincoln Ave Monterey, NY 78101 [speaker001:] Great, it will be mailed today, and take about 3-5 days to get to you. [speaker002:] Okay, thank you! [speaker001:] Is there anything else I can help you with today? [speaker002:] that is all [speaker001:] Have a great day. [speaker001:] hi [speaker002:] Hello and welcome to AcmeCorp, how can I help you today? [speaker001:] I would like to know if there is anything that could cancel my sub [speaker002:] Yes, the sub may have expired. Are you looking to pay the bill on it or do you want an extension? Or also, do you want to know our policy on cancelling subscriptions? [speaker001:] yeah, I would like to know that [speaker002:] Sure, I'll be happy to look into that for you. You can cancel your sub anytime and won't be charge for any future months. Our subscriptions are on a monthly basis and you are responsible for paying the monthly billing amount. You will continue to get the benefits of membership for the remaining. ^ for the remaining month of service. [speaker001:] cool [speaker002:] Great, is there anything else I can help you with today? [speaker001:] Thanks for clearing that That would be all [speaker002:] You're welcome, hope you have a nice day! [speaker001:] have a nice day [speaker002:] Thanks, you too. [speaker001:] Hello How can I help you? [speaker002:] Hi. I had returned a jacket for $64 but I do not see that the charge has been reversed on my statement yet. My name is Crystal Minh. [speaker001:] Let me check that out for you. [speaker002:] And my Order ID is 9370170131 [speaker001:] Could I have your username and email address to pull up the order? [speaker002:] Sure. My username is crystalm932 and my email address is crystalm932@email.com. [speaker001:] Thank you The refund is still in process, it should be in the statement soon. [speaker002:] Ok I hope to see it soon. Thank you for your help. [speaker001:] You are welcome. Is there anything else I can help you with? [speaker002:] No that is it for today. [speaker001:] Have a nice day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Yes i never received my package and would like to check the shipping status, please [speaker001:] Oh, I'm sorry to hear that. Let me see what I can find out for you [speaker002:] ok [speaker001:] May I ask your full name, username, email, and your order ID [speaker002:] sure, its Norman Bouchard, usernamenb192586. email is nb192586@email.com and the order id is 8248333284 [speaker001:] And how long have you been waiting on this shipment? [speaker002:] 9 long days [speaker001:] Oh, I'm very sorry to hear that. Since it's been so long, I can send a replacement order to you at no additional charge. It appears that the package must have been lost, or maybe even stolen from a mailbox [speaker002:] okay, thank you [speaker001:] Just to make sure, may I ask you again for your shipping address? [speaker002:] 9833 2nd Ave Raleigh, CA 17705 [speaker001:] and for the brand name and product that you had ordered [for example "Guess Jeans"] [speaker002:] Calvin Klein Shirts [speaker001:] Okay, I'll get that shipped out to you right away. [speaker002:] great, thank you [speaker001:] We're very sorry that you had to wait so long, but is there anything else I can help you with today? [speaker002:] No that will be all [speaker001:] Glad I could help. Have a great day [speaker001:] Hello. How may I help you today? [speaker002:] Hi, I want to return an item Order ID: 2143025847 [speaker001:] Are you returning for any particular reason? May I have your name and account ID? [speaker002:] it has a stain Name: Crystal Minh [speaker001:] I see. Let me see if I can help you out. May I also have your username and email address? Hello? [speaker002:] Username: crystalminh486 Email Address: crystalminh486@email.com [speaker001:] May I have your membership level please? [speaker002:] Member Level: Bronze [speaker001:] When was the purchase date? Hello? Still there? [speaker002:] Purchase Date: 2019-09-11 [speaker001:] Do you still have a receipt or original packaging? [speaker002:] In Original Packaging: No [speaker001:] Do you have a receipt? [speaker002:] no [speaker001:] Since it is past 90 days and you dont have the receipt or original packaging I cannot process the return. [speaker002:] all right, fine then, I will remember this next time I choose store to buy from [speaker001:] Or just keep the receipt Thank you have a nice day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi. My name is Crystal Minh. I am trying to add a Michael Kors shirt for $54 to my cart, but the cart is not updating. Can you help? [speaker001:] Absolutely, just a moment please. It won't be much longer, my apologies Great, so can you please try refreshing the page? [speaker002:] I have tried refreshing the page with no luck. [speaker001:] Add the item after you refresh it. Ah, alright. Try logging in and out of your account please. [speaker002:] OK I will try that. [speaker001:] Great. [speaker002:] That solution worked. I now can see the item in my cart. [speaker001:] Awesome! Is there anything else you need help with today? [speaker002:] That's it for today. Thanks. [speaker001:] Great, we appreciate your business with AcmeCorp, have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] I'm trying to buy something, but my cart won't update. Any idea on how I can get this to work? [speaker001:] Let me look into that for you Just a quick question, is the item in question out of stock? [speaker002:] No, I don't think so [speaker001:] Can you check for me? [speaker002:] no, it's in stock [speaker001:] Well then can you try refreshing the page and trying again? [speaker002:] sure ok, it looks like that worked! [speaker001:] That's great. Is there anything else I can do for you today? [speaker002:] nope, that covers it. thank you very much [speaker001:] Well then have a nice day! [speaker001:] Thanks for choosing AcmeBrands! How can I help today? [speaker002:] Hi. I am trying to make a purchase and my credit card keeps getting declined. I can't figure out why because my credit card is working fine for other things. [speaker001:] I'm sorry to hear! Let me help you troubleshoot that. Just to make sure, your card is not expired, is it? [speaker002:] No, not expired [speaker001:] Okay. Do you mind trying it just one more time? [speaker002:] Sure. [speaker001:] Thanks! Please let me know if that works. [speaker002:] No. Still won't go through [speaker001:] Okay. One thing that often works is if you log out of your account, and then back in. Can you try that, please? [speaker002:] Yes, one second while I try that [speaker001:] Thanks. [speaker002:] Ok. Looks like that resolved it! Thank you! [speaker001:] Great! Can I help you with anything else today? [speaker002:] No that is all [speaker001:] Okay, have a nice day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I was wanting to know if you can tell me what time the Monterey Texas store opens [speaker001:] Ok. one moment. The local hours will vary depending on the store. Most stores are open from 8AM to 11PM Please visit our website www.acmebrands.com if you would like to shop online, 247. I hope this helps answer your question. [speaker002:] Thank you. I need to pop into a store and pick somethingup [speaker001:] Great. Anything else I can help you with? [speaker002:] Nope that's all [speaker001:] Have a great day! [speaker001:] Hi! Thank you for contacting Acme. How may I help you? [speaker002:] Hi, i'm trying to make a purchase but my credit card keeps getting rejected. There's plenty of money in my account. I don't know why this keeps happening. [speaker001:] I am so sorry this is happening. Let me look into it for you Can I have your full name [speaker002:] yes, it's David Williams. [speaker001:] Thank you! I have pull up your account and now I just need to verify a few things. Can you also provide me with the account ID and order ID [speaker002:] Ok, i don't have either of those [speaker001:] That is ok. Can you try and reenter you credit card information and see if that fixes the problem [speaker002:] yes, give me a second ok that didn't work, anything else I can try? [speaker001:] Yes, please try and log out of your account and back in. Hopefully that fixes this error [speaker002:] ok i will try [speaker001:] Thank you! Let me know if that works [speaker002:] I think that did the trick! it appears to have accepted my card. [speaker001:] Great! I think it was just a glitch in the system. Is there anything else I can assist with today? [speaker002:] Nope, that's it, thanks! [speaker001:] Have a great afternoon [speaker001:] Hello how can I help you today? [speaker002:] Could you tell me when my payment is due for my premium account? the name it is under is Chloe Zhang [speaker001:] Thank you for that. Can I also have your account and order ID's? [speaker002:] 1I0TMB50MO 1889898304 [speaker001:] Okay, let me pull it up. It's due today, you owe $14 [speaker002:] can that be paid with my card on file then? [speaker001:] Yes it can. One moment please. And it's paid. Now for future reference I'm going to send you a link where you can check this yourself. All you'll need is your username, you have access to that right? [speaker002:] yes I do [speaker001:] Okay, is there anything else I can do for you today? [speaker002:] no that was all thanks [speaker001:] Then have a nice day! [speaker001:] Hi there, I'm having trouble logging in! I can't remember my username [speaker002:] Thanks for choosing AcmeBrands! What can I do for you? No problem. Can you please give me your full name so that I can pull up your account? [speaker001:] Albert Sanders [speaker002:] Thank you, Albert. I'll just need to verify your identity. Can I get a Zip code and phone number, please? [speaker001:] Sure thing my zip is 75369 and my phone is 407-6898 [speaker002:] Got it, thanks! Your username is asanders1. Can I help you with anything else today? [speaker001:] great, thank you! that's all [speaker002:] You're welcome, have a wonderful day! [speaker001:] Hello, how may I help you today? [speaker002:] I would like to know the status of my subscription [speaker001:] May I have your full name and account ID? [speaker002:] Alessandro Phoenix SRQ3SNTBNM [speaker001:] May I also have your order ID? [speaker002:] 1510884694 [speaker001:] Thank you, Mr. Phoenix. Are you needing to know the due date, the amount due, or just whether or not your account is active? [speaker002:] The due date [speaker001:] Your payment is due today. You owe $14. I will be sending you a link to your account so you can view your information when you need to. [speaker002:] I would like to pay now [speaker001:] Alright, your payment has been taken care of. Will that be all for today? [speaker002:] Yes [speaker001:] Have a great day! [speaker001:] Hi, how may I help you today? [speaker002:] I signed up for a premium subscription shopping service and I want to make sure it is active [speaker001:] Ok, let's check that for you To begin, can I get your full name? [speaker002:] Chloe Zhang [speaker001:] Great, and I am going to verify your identity Can I also get your Account ID and an Order ID? [speaker002:] HJEFNA20MJ Order ID: 1688779733 [speaker001:] Great, your identity has been verified Let me check on this subscription for you Chloe [speaker002:] Thanks [speaker001:] It looks like your subscription is not active at the moment and requires a payment of $49 [speaker002:] Darn it, I guess the payment didn't go through then [speaker001:] How long ago did you make the payment? If it was within the last hour perhaps it is just not reflected on the account [speaker002:] It was actually yesterday [speaker001:] I see, yea, in that case it does seem like the payment did not go through I can send you a link to find this information for yourself in the future [speaker002:] thanks, but i can already login that's why i suspected it was wrong in the first place i think the credit card is just busted and that's why i messaged customer service [speaker001:] I see, do you need help updating your credit card? [speaker002:] yea, but I don't have the new credit card number I will go ahead and do that in the future when I get more information [speaker001:] No problem, is there anything else I can assist you with today? [speaker002:] No, that is all [speaker001:] OK, have a great day then! [speaker001:] Thanks for contacting Acme. How may I help you today? [speaker002:] Hi when does the fall collection start? [speaker001:] Ah, great question. I'll pull that up for you right now. It will open on October 3rd [speaker002:] Nice i cant wait to add some to my collection [speaker001:] I'm glad to hear that. I hope we'll see you in October [speaker002:] Thanks for your help! [speaker001:] You're very welcome. May I help with anything else? [speaker002:] No thanks [speaker001:] Okay, have a great day [speaker001:] Hello, how can I help you today? [speaker002:] i want to check the status of my shippmnet i got an email saying that the shipping date was worng [speaker001:] Alright, I'll look in to this for you. Can I get your full name or Account ID? [speaker002:] Name: Joseph Banter OVVVBR1WEU Order id is 1414557308 [speaker001:] Thanks Joseph. And you received an email and the shipping date was wrong? [speaker002:] yes so i want to confirm [speaker001:] Let me just verify your account. I have to validate this purchase to look in to it. Can I get your username and email address please? [speaker002:] jb484005 Email Address: jb484005@email.com [speaker001:] Unfortunately it seems you are correct and there is an issue with the shipping date. I'd be happy to fix this for you though. [speaker002:] thank you [speaker001:] Did you just want me to change the date? [speaker002:] yeh please then i must run [speaker001:] Alright Joseph. I updated it and it should be arriving when you originally expected it. [speaker002:] thnk you so much have a great night [speaker001:] Was there anything else I could do for you today? [speaker002:] nope [speaker001:] Thanks, you have a great night too. [speaker001:] Hello, how may I help you today? [speaker002:] Hello. I need to return an item. [speaker001:] Sure, no problem. Can I please have your full name, account ID, and order ID? [speaker002:] Crystal Minh I don't have my account id but order number is7005299571 [speaker001:] Do you have your username and email address? [speaker002:] Email Address: crystalm516@email.com Username: crystalm516 [speaker001:] Thank you. May I ask the reason for your return? [speaker002:] They don't fit: [ [speaker001:] wrong size? [speaker002:] Yes [speaker001:] Can you please tell me your membership level? [speaker002:] Silver [speaker001:] Can you please tell me the date of purchase? [speaker002:] 2020-01-06 [speaker001:] Your order is eligible for return. Can you please tell me your full address so that I can print out a return label for you? [speaker002:] 8723 Brushwick Dr Jacksonville, CA 95517 [speaker001:] Thank you. One moment please. Would you like to return your order by mail, in store, or at a drop off center? [speaker002:] By mail please [speaker001:] No problem. Your return process has been started. Please mail your order at your earliest convenience. [speaker002:] Great thank you. That's all I need today [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] Hello? [speaker002:] hi what can I help you? how* [speaker001:] Hi. My name is Joseph Banter. I have a question about this Calvin Klein jacket for $64. How often do I need to wash this item? [speaker002:] sure, I'll tell you the answers in a moment. Mr. Joseph. Ok it will depend on two scenario Mr. Joseph If you use it regularly I recommend that you wash it twice in the season. [speaker001:] ok [speaker002:] if you use it too little, wash it once per season. [speaker001:] Ok [speaker002:] any other questions Mr. joseph? [speaker001:] No that's it for today. Thank you. [speaker002:] a pleasure to help you. have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] Hi, I am looking to get some more information on a shirt i might buy [speaker001:] Sure, what would you like to know? [speaker002:] what is the Guess shirt made out of? [speaker001:] Our most popular blend for Guess shirts is 90% cotton and 10% linen. The materials used are always indicated on the label on the collar. [speaker002:] Does it come in any other colors? [speaker001:] All the other color options are listed on the product page. If there are no other colors listed, they are unavailable. [speaker002:] Ok thank you [speaker001:] You're welcome, anything else you need to know? [speaker002:] No thats it [speaker001:] Okay, have a nice day. [speaker001:] How can I help you? [speaker002:] Hi, I need to return an item please. [speaker001:] Okay, what are you looking to return? [speaker002:] Order ID: 0426209574 the Guess jeans for $69, due to wrong color [speaker001:] Thanks, can I have your full name? [speaker002:] Norman Bouchard [speaker001:] Okay, and what is your username and email address? [speaker002:] nbouchard614 Email Address: nbouchard614@email.com [speaker001:] Mr. Bouchard, what level is your membership? [speaker002:] guest [speaker001:] Okay, and when did you make the purchase? [speaker002:] 12920 [speaker001:] Do you have a receipt? [speaker002:] yes [speaker001:] Okay, great. Can I please have your address to generate return label? [speaker002:] 1172 Lexington Ave Raleigh, NY 90632 [speaker001:] And how would you like to return? [speaker002:] mail [speaker001:] Okay, just print out that label and mail back. Is there anything else? [speaker001:] Good afternoon, how can I help you today? [speaker002:] I ordered a pair of jeans in the wrong size and would like to return them [speaker001:] I can help you with this. Just to clarify, you've already received the jeans and you want to return them as they don't fit? [speaker002:] Yes that is correct [speaker001:] Can I please get your full name or Account ID? [speaker002:] Chloe Zhang [speaker001:] Thank you Chloe. Please give me a moment as I pull up your account Could I please get your username, email address and order ID to validate the puchase? [speaker002:] Username chloezhang174 email address: chloezhang174@email.com and my order ID is 0142254887 [speaker001:] Thank you so much. What is your membership level Chloe? [speaker002:] Bronze [speaker001:] Can you tell me what day this was purchased? [speaker002:] 12182019 [speaker001:] Chloe, I am really sorry to tell you this but we are out of the return period for that item. Returns have to be made within 90 days. [speaker002:] Is there anyway to make an exception? With the Corona virus I've been all out of sorts the past month or so. I do have the original packaging [speaker001:] I'm so sorry Chloe. I understand how frustrating this must be. It is our store policy that Bronze level members have 90 days to make a return. I do not have the authority to extend that. [speaker002:] Could you speak with a manager? [speaker001:] Chloe, if I could get your phone number I will have a manager contact you. [speaker002:] With everything shut down and the kids out of school, everything has been chaotic 206-645-9683 [speaker001:] I understand. Chloe I have contacted a manager and given them your phone number. You should be hearing from them shortly. [speaker002:] Thank you [speaker001:] Is there anything else I can help you with? [speaker002:] I don't guess so. I will wait for a call from the manager [speaker001:] Thank you, I hope they can help you. This has been a very hard time for all of us. Have a good day. [speaker001:] Hello. Thank you for contacting Acme brands. What is your name? [speaker002:] hi, i was planning on buying a few items and i would like to know when you annual sale is going to start? [speaker001:] I will be happy to take a look into that. The annual sale starts on usually the last week of January. Is there anything else I can help with? [speaker002:] that is all i needed thank you for your help [speaker001:] Thank you for being a customer! [speaker001:] Hello, how cna i help you today [speaker002:] I need to change my shipping address on a recent order [speaker001:] Okay sure, Could i get your full name or account id please [speaker002:] David Williams EPKDBW17ZU [speaker001:] Okay, could you give me the current adress on your account please [speaker002:] 6324 1st Ave San Mateo, NY 96114 [speaker001:] I am also going to need three of your Zip Coide telephone number Pin Number Username Password or email adress [speaker002:] 456-0810 dwilliams001 dwilliams001@email.com [speaker001:] Okay What would you like your new adress to be [speaker002:] 100 pleasant lane san mateo ny 96114 [speaker001:] Okay i have updated your account, can i help you with anything else today [speaker002:] no thats it thanks [speaker001:] Great, have a nice day [speaker001:] Hi, how can I assist you? [speaker002:] The website is running very slow. Is there any trouble with the site today? [speaker001:] I'm sorry you are having trouble. I will wite up a reoirt and notify our web team. Is there anything else I can do for you? [speaker002:] Is there anything I need to do on my end to make the site run faster? [speaker001:] You can try logging out and then back in [speaker002:] I've done that. Does anything else help? [speaker001:] Are other sites working slow for you as well? [speaker002:] I guess I haven't really been on many other sites. I guess I should try that and see if it's just my computer. [speaker001:] let me know how it goes [speaker002:] seems to just be my computer [speaker001:] Okay then, is there anything else I can do for you [speaker002:] No that's all. Sorry about that. [speaker001:] No problem, have a good day [speaker001:] Thank you for contacting Acme brand. May I have your name please? [speaker002:] Norman Bouchard [speaker001:] thank you! how can i help you today? [speaker002:] I got charged twice for my subscription and I would like a refund please Hello? Hi? [speaker001:] Hello, are you still there? We seem to be having connectivity issues. Due to no response, i will have to disconnect. I am so sorry, but thank you for being a customer! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi I have a question about an order I just placed. I just got the confirmation email and it's being sent to the wrong address. I wanted to see if I can fix it before it gets sent oujt [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] David Williams [speaker001:] What is the shipping status on your order? It may be "Order Received", "In Transit", "Out For Delivery", or "Delivered". [speaker002:] order received [speaker001:] To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] davidwilliams673 davidwilliams673@email.com 8819996509 [speaker001:] Perfect, thank you David. And you would like to update your address on your existing order, correct? [speaker002:] yes the address is 6517 Franklin Drive, Newark, NY 69732 but that's my old address I want it changed to 6731 Circle Drive Newark, NY 69732 [speaker001:] All set! Your address has been updated. Is there anything more I may help you with today? [speaker002:] that'sit thanks [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, just checking to see if the Calvin Klein jacket is pre shrunk or will it shrink [speaker001:] Nope, the jacket is made of high-quality materials that will not shrink when you wash it. Just make sure not to over-dry the jacket. We recommend line drying it or using it in a dryer with the low-heat setting. [speaker002:] oh good, should i wash in hot or cold? [speaker001:] We recommend cold water always. Is there anything else you need to know? [speaker002:] great! you have been ever so helpful! no that is all! [speaker001:] No problem. Enjoy the rest of your day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I didn't receive my money after I already returned the product. [speaker001:] I am so sorry to hear that. Can I have your full name or account ID please? [speaker002:] My full name is Joyce Wu [speaker001:] Can you please tell me your username, email address, and order ID so that I can verify your purchase? [speaker002:] My username is jw745006, my email address is jw745006@email.com, and order ID is 4316085224 [speaker001:] Can you please tell me how long you have been waiting for your refund? [speaker002:] It has been 4 days [speaker001:] Do you know your membership level? [speaker002:] It is Gold [speaker001:] Refunds may take up to 7 days, but since we highly value our Gold members, I can process your refund right away. Please give me a moment. [speaker002:] Thank you! [speaker001:] I've successfully processed your refund. Is there anything else I can help you with today? [speaker002:] No, Have a great day! [speaker001:] Thank you. Have a great day! [speaker001:] hello [speaker002:] Hi! How may I help you? [speaker001:] I'm trying to but some items and every time i try ti put in my cart its not updating [speaker002:] I see. Let's try some things to fix it. [speaker001:] ok [speaker002:] First, could you try refreshing the page and then trying to add it again? [speaker001:] okay i'll try that. one second still doing the same thing' [speaker002:] Could you try logging in and out to see if it updates? [speaker001:] ok still nothing [speaker002:] On the bottom left, does it mention the item being out of stock for any reason? [speaker001:] no its in stock [speaker002:] Ok, I can order it for you. I just need your card's number, expiration date, and what item it's called. [speaker001:] okay that would work. the item i would like to buy is the Calvin Klein jeans and you can just use the card on file [speaker002:] It has been ordered. Thanks! Anything else today? [speaker001:] thank you for your help. And that will be all [speaker002:] Have a good one. [speaker001:] Hi, how can I help you? [speaker002:] Hello how are you? [speaker001:] I'm good, how are you? [speaker002:] I would like to pay the subscription fee for the premium subscription shopping service i am good i want my annual subscription to be active [speaker001:] Okay, can I have your full name? [speaker002:] Albert Sanders [speaker001:] Can I have your account ID and order ID? [speaker002:] my account ID is VBLN0UOWIM my order ID is 9492313085 [speaker001:] Looks like your subscription is still active, and your payment of $14 will be due in three days. I will send you a link so you can check this out yourself later. [speaker002:] thank you [speaker001:] Since the bill isn't due right now, you can still wait on it. Is there anything else you need today? [speaker002:] nothing else is needed thank you [speaker001:] Okay, thank you and have a nice day. [speaker001:] Hello! How may I help you? [speaker002:] Hi! So i just got the email confirmation for my order, and it looks like it is for 2 of the item. I only need one. Can we change the quanitity to one? [speaker001:] Of course. may I have your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] I am in your account Norman. May I have your account ID and order ID Please? [speaker002:] Account ID: ZPWVQEC7C6 Order ID: 0928511041 [speaker001:] let me look at your account and about this email you received. Okay no worries. This email wasn't supposed to go out. You have only been charged for the item you bought. [speaker002:] ok, great! that was easy enough [speaker001:] Yes! Anything else I can help you with? [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hi! I have been meaning to buy a pair of Guess jeans but they are out of stock. I was hoping you could help me with it [speaker001:] Sure, can I have your full name or account ID? [speaker002:] Sanya Afzal [speaker001:] I will write a report to let the Purchasing Department know about this to better keep these items in stock for you. [speaker002:] Thank you. Would you be able to deliver it once it is back in stock [speaker001:] Yes, I can back-order the item for you and it will ship immediately as soon as it is available. [speaker002:] Great! [speaker001:] Should I use the credit card that is on file? [speaker002:] Yes please [speaker001:] Perfect, I have placed the back order for you. Is there anything else I can do today? [speaker002:] Thats all. Thank you so much [speaker001:] Thank you, have a great day! [speaker001:] Hello [speaker002:] Hello, how can I help you today? [speaker001:] I am sorry but I have to submit a complaint [speaker002:] Happy to help, may I have your full name please? [speaker001:] The Tommy jacket I want is out of stock David Williams [speaker002:] thanks David. give me a second please. Sorry about that,I will write a report and let the Purchasing Department know about this. [speaker001:] Thanks [speaker002:] Great, is there anything else that I can help you with? [speaker001:] no that was all thank you [speaker002:] Have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] I'd like to confirm the shipping address on my order [speaker001:] I'd be happy to help, could you please provide me with your full name or account number? [speaker002:] Chloe Zhang [speaker001:] Do you perhaps need help changing the address on your order? [speaker002:] Can you give me the shipping address you have for my order? [speaker001:] Oh, yes. May I have your Account ID and ORder ID? [speaker002:] Order ID is 9255758025 [speaker001:] Thank you. And just your account ID please. [speaker002:] CHLDP2YJ7V [speaker001:] Great, I have verified your identity. Now I just need to confirm this was a valid purchase, Could I please have your username? [speaker002:] cz409696 [speaker001:] Thank you I will also need your email address [speaker002:] cz409696@email.com [speaker001:] Perfect, your purchase has been verified. Now allow me to check the shipping address [speaker002:] Thanks, and give me the status of the order as well [speaker001:] What was your question regarding the address? [speaker002:] I just need to confirm the shipping address, so can you give me the on you have on file? Confirm shipping address [speaker001:] I can help you change the address but I am unable to confirm it for you My apologies. Is there anything else I can help you with today. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi, I need to return the Michael Kors boots $79 because of a stain [speaker001:] Oh I'm sorry to hear that. Sure. I can do that for you. Can I get your name please? [speaker002:] Order ID 0290455302 Albert Sanders alberts7 purchase date 09-13-2019 [speaker001:] Thank you, Albert. Can I get your email address as well? [speaker002:] alberts7@email.com I used my debit card by the way [speaker001:] Perfect. Do you know what your membership level is? [speaker002:] guest [speaker001:] Okay and you made that purchase on 9132019 correct? [speaker002:] yes [speaker001:] Do you happen to have the receipt for that order? [speaker002:] just the order no. 0290455302 [speaker001:] Unfortunately we are unable to do the return at this time because the purchase was made more than 30 days ago and you do not have the receipt. I apologize. [speaker002:] OK, I will look for my reciept and get back to you. [speaker001:] Okay great. Is there anything else I can help you with today? [speaker002:] Can I send my bank record showing the debit? [speaker001:] Unfortunately we do need the actual receipt. [speaker002:] OK. Thanks I'm done [speaker001:] Thank you and have a great day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi I have a problem with my order. [speaker001:] I'll do what I can to help. What is wrong with your order? [speaker002:] I just lost my job and my order was using two-day delivery. can I change that to regular shipping so I can save on the shipping cost? [speaker001:] I;m so sorry to hear about your job situation. With the recent concerns with Covid It 's a pretty rough time. I'll see what I can do to help. [speaker002:] ok I appreciate it [speaker001:] Could you provide me with your Username and account ID so I can pull up your account please? [speaker002:] czhang95 ZMCADJTFMF [speaker001:] Sorry about that and thank you for the information. I ment Full name rather than username [speaker002:] Chloe Zhang [speaker001:] Thank you Chloe. Could I also ask for your order ID to pull up the order? [speaker002:] 8977691356 [speaker001:] Great I was able to pull of the order. Could you tell me the shipping status please? [speaker002:] It said out for delivery but I was hoping it hasn't been shipped out yet [speaker001:] Because the order is already out for delivery I won't be able to change the date but let's see if I can still help Could you tell me your membership level? [speaker002:] guest [speaker001:] Unfortunately at this membership level there is nothing I'll be able to do. I'm very sorry for the inconvenience. [speaker002:] oh no: [I don't know what I'm going to do anyway I know you tried. thanks anyway [speaker001:] Again I'm really sorry. And I do hope your situation improves. Was there anything I could do for you today? [speaker002:] no [speaker001:] Thank you for shopping with us Chloe. Have a good day. [speaker001:] Hello, how can I help you? [speaker002:] Hi there. I need to check the status of my order. I only ordered one item but my email confirmation says I ordered two? [speaker001:] May I have your full name and account ID? [speaker002:] yes it's Crystal Minh and my account ID is 8XPJ27B5DV [speaker001:] And may I have the order ID? [speaker002:] yes it is 5665046363 [speaker001:] Ok, my system shows you were only charged for one item. There appears to have been a mistake in the confirmation e-mail you were sent [speaker002:] ok i was just making sure [speaker001:] I apologize for the error. [speaker002:] thank you [speaker001:] Is there anything else I can answer for you today? [speaker002:] nope [speaker001:] Have a great day. [speaker001:] Hi! how can i help you today [speaker002:] Hey I'm checking out these Tommy Hilfiger jeans and want to know more. I'm strongly considering a purchase here and need to know some further details, if you please. [speaker001:] sure what do you need to know [speaker002:] So, can you tell me, is there a design that has holes ripped in it already? [speaker001:] So new styles come and go, and our most popular jeans currently contains artistic rips and tears [speaker002:] Okay, great! So, that's with the one's that are $59 right? [speaker001:] we get new styles once a year from our designers yeah! Does that anser your questions [speaker002:] Okay great, yeah definitely. Now I just gotta decide if $59 is worth it, but I'll take my time thinking about it. Thanks for your help! [speaker001:] have a good day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] hey wondering about the status of my $100 refund [speaker001:] Okay, I can check up on this for you [speaker002:] and if possible wanting to add another 89 to it from these boots I'll be sending back to you ok chloe zhang czhang33 [speaker001:] Okay, Ms. Zhang, I can go ahead and add a new item to your refund [speaker002:] ok were guess boots 89$ got the return slip and all sending them back [speaker001:] to verify the purchase details, may I also ask your email address and the Order ID of the most recent item? [speaker002:] 6685343631 czhang33@email.com so the staus of the original 100 i was told was coming, and if possible adding that 89 to it for simplicitys sake [speaker001:] Yes, I can go ahead and put this all together for you, so you'll receive a $189 refund all in one transaction [speaker002:] great thanks [speaker001:] There we are, I see your refund in progress now [speaker002:] any idea when to expect that, and it'll return to the credit card i use to pay yes [speaker001:] and I'll just go ahead and add this $89 to it [speaker002:] ohh there it is [speaker001:] The refund should go through right away, if not today, then by tomorrow and you said that you already have your return slip, so you can go ahead and use that, since everything is now updated in our systems [speaker002:] ok thanks for settling that for me [speaker001:] You're welcome. And I think you're all set with your refund. Is there anything else I can help with while we're here? [speaker002:] that's everything have a nice day [speaker001:] You too [speaker001:] Hello, how may I help you today? [speaker002:] I cannot access my account because I forgot my password [speaker001:] I see, let's see what we can do to get you back up and running agin. [speaker002:] ook [speaker001:] May I have your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] Do you know your username? [speaker002:] no I do not, but I remember my security answer [speaker001:] Well I cannot recover your password, but I can make a new one for you. [speaker002:] okay that will be fine [speaker001:] So what is the answer to your security question? [speaker002:] Martinez [speaker001:] Very good. Here is your new password: aimb3hiew3c You can of course change it once you access your account. [speaker002:] Okay, thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] No, that is everything [speaker001:] Thank you for you patronage and you have a wonderful rest of your day! [speaker001:] Hello! How can I help you today? Are you there? [speaker002:] Yes i'm trying retrive my password, its seems like i forgot it and im trying yo view my shopping history [speaker001:] Sure give me one second and I can help you with that. [speaker002:] ok [speaker001:] Can I have your full name or account ID please? [speaker002:] Albert Sanders account id: W45e34 [speaker001:] Great. Now can I have your username please [speaker002:] ASandesr345 [speaker001:] I cannot retrieve your password, but I can make a new one for you Can I have your pin number please [speaker002:] okay that would work. Pin Number: 753400 [speaker001:] Thank you! your new password is f36xgrdngb Is there anything else I can help you with today? [speaker002:] okay, let me see if i can log in right now...one second please [speaker001:] Of course! [speaker002:] Yay, okay it working now, thank you so much for your help [speaker001:] You're welcome! I hope you have a great day! [speaker001:] Hello, How can I help you today? [speaker002:] Hi, how are you? I am having trouble accessing my account. I lost the phone to do the two factor authentication. [speaker001:] I'm good, thanks! I can help you with that. Can I please have your full name, email address, and pin number? [speaker002:] ok it's allesandro phoenix, my email address is aphoenix@email.com and my pin number is 252323 [speaker001:] Ok, one moment please. I sent an email with a reset code to you. I'll also send you a link with information about how to keep your account secure. Is there anything else I can help you with today? [speaker002:] no that will do! [speaker001:] Great, you have a nice day! [speaker001:] Hi how cna i help you today? [speaker002:] I have questions about a product guess jeans what sizes are available? [speaker001:] sure! The lengths are generally standard with a 36 inch inseam. However, if the jeans are listed as empty on the website, then we are currently out of stock. Jeans will usually be refilled at the beginning of every month [speaker002:] blah ok ill look cute in them next month [speaker001:] yes! defintiely [speaker001:] Hi Can you help me with a search problem on your website? hello? is this chat working? I need help with your website the search bar isn't working and now it seems this isn't working either is there a phone number to call? ahhhhhhhh [speaker002:] Sorry!! [speaker001:] hi [speaker002:] Can you try logging out and logging back in? [speaker001:] ok, let me try hmm still not working. I keep searching for jeans, but get no results when I search no matter what i search for or put into the bar, no results show up [speaker002:] Can you please try to clear your cookies? Somethings things get stored [speaker001:] ok, is that easy to do? ok, I tried that, now what? [speaker002:] yes! Cookies can be cleared by checking the settings options in your browser Can you try re-searching? [speaker001:] is this a site problem for everyone or just me? [speaker002:] did that work? [speaker001:] ok, I will try again ok, now I get results from seraching [speaker002:] great! do you need help with anything else? [speaker001:] Good afternoon and thank you for contacting AcmeBrands! Can I have your name? [speaker002:] I trying to see when you guys get your stock back in. Because everytime i try to order something its out of stock David Williams [speaker001:] I apologize for some of our items being out stock. Was there a specific item you were looking to order, David? [speaker002:] Yes i was looking at the Guess Jacket and i'vre been looking for over a month and it always saying out of stock I just don't understand! [speaker001:] I'm sorry you've had to wait this long. I'll write a report and let our Purchasing Department know about this issue so that it can be corrected. [speaker002:] Do you know when it will be in stock, Why have it on the site if we can't buy it? [speaker001:] The product is very popular and the supplier is trying to keep up with demand. [speaker002:] okay still make it right but i will try back another time. Hopefully it will be in stoke then [speaker001:] I can place a back-order for it, if you would like, and then it would ship to you as soon as it became available. [speaker002:] yes that would be great! [speaker001:] It will use the cred card that you currently have on your account for the purchase. [speaker002:] ok thank you [speaker001:] You're welcome! Is there anything else I can help you with today? [speaker002:] that will be all [speaker001:] Great, I hope you have a wonderful day. [speaker001:] Hello, how may I help you? [speaker002:] Hi! I want to return a shirt that I bought because it has a stain on it. I'm so disappointed, I was hoping to wear it this weekend! [speaker001:] Sorry for that, could I have your name, please? [speaker002:] Yes, it's Rodriguez Domingo [speaker001:] Thanks, Rodriguez. I'll also need your Username, Email, and Order ID. [speaker002:] My username is rdomingo188, and my email address is rdomingo188@email.com. My order ID is 5948364762 [speaker001:] Thanks, and may I know your membership level? [speaker002:] It's gold [speaker001:] Great, we can get that returned right away. I'll need your address for the shipping label? [speaker002:] Oh good! My address is 5139 Brushwick Dr Brighton, MI 59494 [speaker001:] Would you like to send it by mail, in store, or at a drop-off location? [speaker002:] Hmmm...I'll mail it in. [speaker001:] Okay, you're all set. Is there anything else I can do for you? [speaker002:] No, that's all. [speaker001:] Have a good day! [speaker001:] Hello!!! [speaker002:] Thank you for contacting AcmeBrands. Can I please have your name? [speaker001:] I am really annoyed with this site right now I need someone to help me as soon as possible [speaker002:] I'm sorry your having trouble with our site. Could I have your name? [speaker001:] My name is Joseph Banter [speaker002:] Hello, Joseph. What part of the site are you having trouble with? [speaker001:] uggh i'm so annoyed so, i will tell you what happened Your site messed up my order and sent me the wrong thing to apologize, they gave me this discount code I'm trying to use it right now but it says it's invalid???? Why??? I don't even know why I'm still using your site you can't do anything right sorry, sorry I don't mean to yell I'm just frustrated [speaker002:] I understand your frustration, but I'll be able to help you with it. [speaker001:] okay [speaker002:] First, let me pull up your account. How long ago did you receive your promo code from us? [speaker001:] 9 days ago [speaker002:] Okay. The code may be out of date. What was the promo code? [speaker001:] The code was DISCOUNT20 [speaker002:] Alright, give me one moment while I check it. Yes, the promo code is out of date. But I'm happy to provide you with a new code to use on your order, if you give me a moment. [speaker001:] Okay Yes, please do that [speaker002:] Your new promo code for 20% off is QX31F. Just enter it in the promotional code box during check out of your order and click the Apply button for the discount. [speaker001:] Okay I am going to try it right now [speaker002:] Is there anything else I can help you with? Okay, no problem. [speaker001:] The code worked!!! [speaker002:] Great! [speaker001:] Well, that makes me feel a little better I am sorry that I was harsh with you in the beginning That's all I needed [speaker002:] No problem, it can be frustrating but I was happy to resolve the issue for you. I hope you enjoy the rest of your day. [speaker001:] Hello I wanted to know how long a premium membership lasts? [speaker002:] Hi! I'd be happy to look into that for you. May I get your full name? [speaker001:] Crystal Minh [speaker002:] Just a moment, Ms. Minh. [speaker001:] thank you [speaker002:] Memberships run on a calendar year basis. [speaker001:] okay [speaker002:] So, it will last until the end of the year in which your status was earned. [speaker001:] i see thank you for that information [speaker002:] No problem. Is there anything else you'd like help with today? [speaker001:] nothing else that is all have a good day [speaker002:] Have a great day and we appreciate you shopping at Acme. [speaker001:] how can I help you? [speaker002:] I seem to have been charged more for shipping than I was initially told can this fee be waived? [speaker001:] Sorry to hear that. How much were you charged? [speaker002:] 12$ [speaker001:] What is it that your ordered? Can I have your name? [speaker002:] Chloe Zhang a michael kors jacket [speaker001:] Do you have your username, email and order number? [speaker002:] chloez36 chloez36@email.com 5823578662 [speaker001:] What is the current shipping status? [speaker002:] out for delivery [speaker001:] Okay, the best I can do is offer a refund of $8, since it's already out for delivery. [speaker002:] well thats still pretty good, thanks [speaker001:] You're welcome. Will there be anything else. I've issued the refund. [speaker001:] hello [speaker002:] How much is it to have my items gift wrapped? [speaker001:] Give me a moment ot confirm this [speaker002:] Sure [speaker001:] It costs a price of $4.99 per item. But availability may vary depending on the item size. We also allow upto 300 characters with any gift wrapped purchase. Is there any other thing I could do for you? [speaker002:] No, that's all I needed, thanks [speaker001:] Good bye [speaker001:] Hello, how can I help you? [speaker002:] Hello, I would like to know how long premium membership is good for as I would like to buy some things. [speaker001:] Okay, I'd be glad to check on that for you. [speaker002:] Thanks [speaker001:] Membership will last for the rest of the calendar year from when you got it and thru the next calendar year. [speaker002:] Ok that sounds great [speaker001:] Is there anything else I can answer for you? [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi, I want to manage my shipping because I ordered the wrong item on accident. [speaker001:] Oh sure I can help with that. Can I have your name please? [speaker002:] David Williams [speaker001:] Thank you, David. And what is the status of your shipment? [speaker002:] In Transit Hopefully that's not a problem [speaker001:] Thank you. Can I get your username, email address, and the Order ID? [speaker002:] Username: davidwilliams161 davidwilliams161@email.com Order ID: 1431146249 [speaker001:] Perfect. Okay. And you just needed to change the order correct not the address? [speaker002:] Yes, I need to change the items in the order [speaker001:] Sure. Okay. What we can do since it is in transit already is I'll put the change order in and we'll get the items you want. Once your package arrives you can initiate a return separately. Does that work? [speaker002:] Sure that works for me [speaker001:] Perfect. I have put the change order in. Is there anything else I can help you with today? [speaker002:] Okay thank you, that's all I needed today. I appreciate it [speaker001:] Thank you and have a great day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hi I'm having a problem logging into my acount it seems I can't remember my username [speaker001:] I can help get your username. First, can you give me your full name or account ID? [speaker002:] I think the username is something like crystalm Crystal Minh I don't have my acount ID handy [speaker001:] Thank you do you have your zip code, phone number, or email address? I need 2 of these to verify your identity. [speaker002:] 793-1446 phone number, zip is 91392 [speaker001:] Thank you Crystal. Your username is cminh1 Is there anything else I can help you with today? [speaker002:] Nope, thank you [speaker001:] Thank you, have a great day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] I am having trouble accessing my account. I can't seem to figure out the password. [speaker001:] Sure, I can help reset your password. Can I have your full name or account ID? [speaker002:] David Williams [speaker001:] Do you have your username? [speaker002:] no i don't [speaker001:] Can I have your zip code, phone number, or email address? I need 2 of 3. [speaker002:] 683-0121 76378 [speaker001:] I see that your username is dwilliams1 [speaker002:] okay. I'll write that down [speaker001:] OK, to generate a new password for you I will need your PIN or the answer to your security question. [speaker002:] alexander is the answer. [speaker001:] Here is your new password: jukhvgg9zm Is there anything else I can help with today? [speaker002:] great. That's all thanks! [speaker001:] Thank you, have a great day! [speaker001:] Thanks for choosing AcmeBrands! How can I help you? [speaker002:] I signed up for a premium subscription and I want to pay for it so I can get the benefits [speaker001:] I'm happy to help with that. Can I have your name, please, so that I can pull up your account? [speaker002:] sure, Joyce Wu [speaker001:] Thank you Joyce, I've pulled it up. [speaker002:] thanks [speaker001:] To verify your identity, can I please get an order ID and account ID? [speaker002:] 9396799366 amd XZOWG4TCJN [speaker001:] Do you mind double checking your account ID for me, please? I'm having an issue with it on my end. [speaker002:] sure it's the same as I just gave you [speaker001:] Okay. I'll need to verify by other means, then. Do you have a ZIP code and email that you can give me? [speaker002:] 92408 and I don't see my email here [speaker001:] No worries. Do you have a phone number handy? [speaker002:] 649-6 5349 [speaker001:] Thank you. [speaker002:] sorry about that [speaker001:] Got it! Apologies, it was my issue on my end. Let's get this taken care of. [speaker002:] please [speaker001:] The subscription is $99. Would you like to pay in full today, or another amount? [speaker002:] pay it in full [speaker001:] Sounds good. Would you like to give me a credit card number, or use what you have on file? [speaker002:] on file [speaker001:] All done! Can I help you with anything else today? [speaker002:] great no thanks [speaker001:] Okay, have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I placed an order but then the confirmation email listed different items than the ones I had ordered. So what is the status of my order? [speaker001:] May I have your full name or account ID? [speaker002:] Name: Norman Bouchard [speaker001:] May I have your account ID and the order ID? [speaker002:] Account ID: HRCIJL0JP2 Order ID: 6487558176 I wanted 2 Tommy Hilfiger jackets and 1 Michael Kors shirt, but that wasn't what was in the email [speaker001:] And may I have your e-mail address and username please? [speaker002:] nbouchard732@email.com nbouchard732 [speaker001:] Ok, I have the corrct order for the 2 Hilfiger jackets and 1 Kors shirt listed. [speaker002:] And what is the status of that order? [speaker001:] There appears to have been an error in the email but the order is as described. [speaker002:] Okay, so has my order been processed, shipped, out for delivery? [speaker001:] Correct and the quantities are what you ordered. The email showed incorrect quantities but the actual order is correct.. [speaker002:] So it's out for delivery? [speaker001:] The order is out for delivery. [speaker002:] Alright, that's all I needed to know. Thanks very much [speaker001:] Any other issues I can help you with today? [speaker002:] No thanks so much [speaker001:] Have a great day. [speaker001:] Hi, how can I help you? [speaker002:] Hello, I was wanting to buy something but my cart won't update when I add the item to it [speaker001:] Okay, please try to refresh the page and add the item again [speaker002:] I just refreshed the page and added the item again but it didn't work [speaker001:] Okay, try to log out and log back in. Hopefully the cart will work afterwards. [speaker002:] Alright, I logged back in but I don't think it worked [speaker001:] Okay, check the bottom left of the product page and see if the item is out of stock. Sometimes people miss that [speaker002:] Oh, I see. It does say out of stock [speaker001:] Okay, we should be restocking at the end of the month. Is there anything else you need help with? [speaker002:] No, that was all. Thank you so much [speaker001:] Okay, have a nice day. [speaker001:] Hi, I'm James. How can I help you? [speaker002:] Hello, I was wondering if you could check the status of my order as I noticed the shipping cost was a lot higher than I expected. [speaker001:] I can do that for you. Can I have your full name? [speaker002:] Norman Bouchard [speaker001:] Do you want to downgrade to a less expensive shipping option? [speaker002:] Actually, can we just cancel the order entirely and give me a refund? [speaker001:] We can possibly do that [speaker002:] Great [speaker001:] I'll need your username, email address, and order ID. [speaker002:] normanb2, normanb2@email.com, 1595595798 [speaker001:] Okay, can you tell me the shipping status? [speaker002:] Order Received [speaker001:] Okay, the order has been canceled and you will not be charged. [speaker002:] Awesome, thanks so much. [speaker001:] Can I help you with anything else? [speaker002:] That's all for me today. [speaker001:] Have a great day [speaker001:] Hello [speaker002:] Hello how can I help [speaker001:] Could you tell me what the different levels of membership are? I am thinking about buying stuff. [speaker002:] Of course. There are bronze silver and gold levels Bronze is earned at $500 in purchses Silver is $1000 Gold is $2000 [speaker001:] Okay, I am a Gold Member, can you tell me what the benefits of having it is? [speaker002:] You can attend the annual holiday extravaganza You get promo codes and shipping discounts Unlimited returns for any reason And you can have an agent place your orders [speaker001:] Okay, what do Silver members receive? [speaker002:] Everything except the unlimited returns [speaker001:] Okay and Bronze? [speaker002:] You only have 90 days for returns and you can't have an agent place your order, but you still get discounted shipping, promo codes and the extravaganza [speaker001:] Okay. Well I think that I will keep my Gold status. Thank you! [speaker002:] Anything else? [speaker001:] Nothing else. You have been helpful. [speaker002:] Have a nice day [speaker001:] Hello. How may I help you today? [speaker002:] I am trying to check my account but I can't remember my password. [speaker001:] I can help you with that. Just know that we will have to reset it. May I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] May I have the username for the account also? Do you have the username? [speaker002:] yes, alessandrop261 [speaker001:] Do you have your PIN or security answer? [speaker002:] Yeah, my security answer is Livinston Livingston, sorry [speaker001:] Thank you. Your new password is l0jzgmbgc7 [speaker002:] Thanks [speaker001:] That should get you back in. Anything else I can help you with today? [speaker002:] No, that's all! thanks so much [speaker001:] Great. Have a nice day. [speaker001:] Hi! How can I help you? [speaker002:] I had a quick question about some jeans I was thinking about getting. [speaker001:] sure, what was your question? I'd be happy to help! [speaker002:] Thanks. I was mainly wondering if these are pre-shrunk, or do I need to worry about shrinking in the wash? [speaker001:] As long as you washing them in cold water and either hang dry or use normal dryer settings, they will not shrink! You'll also want to wash them inside out to keep the color! [speaker002:] Oh yeah, I forgot about that tip, thanks! [speaker001:] Was there anything else I could help with? [speaker002:] No, I think that's everything I needed to know. [speaker001:] you're welcome, have a great day!! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] hi i was wondering if you could check on the status of my subscription for me? [speaker001:] Sure I should be able to help with that. Were you looking to pay today as well or just check the status? [speaker002:] yes if i have anything due i will [speaker001:] Alright let's go ahead and get the status then. Can I please have you first and last name to pull up your account? [speaker002:] David Williams [speaker001:] Thank you david. I'll also need your account ID and order ID please [speaker002:] Account ID: C3D3YOCATM Order ID: 7780482836 [speaker001:] Alright all verified lets pull up the details. Your subscription is currently active and the due balance is $49. The bill is due tomorrow. I'll go ahead and send you a link so you can look up these details and pay off any balance you would like to. [speaker002:] oh that would be great [speaker001:] Just to make sure you know your Username so you'll be able to login to take care of these? [speaker002:] no can you give me in once more [speaker001:] Sure thing. dwilliams1 [speaker002:] ok great, thank you [speaker001:] Was there anything else I could help you with today? [speaker002:] nope that will be all [speaker001:] Thank you for shopping with AcmeBrand, have a great day David! [speaker001:] Hello! Thank you for contacting us today! How can I help you? [speaker002:] I trying to use my promo code but I am getting an invalid error [speaker001:] Oh no! Let's see if we can figure that out for you. Can I get your name please? [speaker002:] Chloe Zhang [speaker001:] When was the promo code issued to you? [speaker002:] 8 days ago [speaker001:] Okay thank you. Let me check my system quickly. [speaker002:] ok [speaker001:] Okay it does look like there was an issue. Let me generate a new code for you. [speaker002:] okay thank you [speaker001:] Okay, here is a new and updated promo code for you: YG3ZV. I apologize for the inconvenience. Can I help you with anything else today? [speaker002:] That will be everything [speaker001:] Thank you and have a great evening! [speaker001:] Hi. How can I help you? [speaker002:] Yes, my daughter is getting married and I want to buy her an entire new wardrobe as a wedding gift. Can you tell me about your levels? [speaker001:] Yes. AcmeBrands Membership is the official rewards program for our most valued customers. The membership levels include Bronze, Silver, and Gold All other customers are considered guests. Unlike other programs, we do not offer overly ostentatious titles such as Platinum or Super Exclusive Access. Membership is different than a subscription. Does that answer your question, or were you perhaps curious about the specifics of each level? [speaker002:] I'd like to know the advantages of each level. [speaker001:] All members are invited to the annual holiday extravaganza with open bar and free flights from anywhere in the US. Bronze members save on shipping fees and promo codes. Silver members get all the previous perks, can have agents make purchases on their behalf and can cancel orders at any time. Gold members get unlimited refunds and will always be given the benefit of the doubt in transactions. Is there anything else I can help with? [speaker002:] No, thank you for the very, very detailed information. [speaker001:] You're welcome. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I'm browsing on the website but it loading very slowly to the point where I really can't even shop [speaker001:] No worries let me see what I can do to help. Have you tired any other websites to see if it's just us or on your end? [speaker002:] It just seems to be your site. [speaker001:] Okay then, have you tried closing all your other tabs and programs and trying again? A lot of different things can cause slowdowns [speaker002:] I closed out the other things I had running and it still seems slow is there anything else I can try? [speaker001:] Can you try logging out and logging back in again? [speaker002:] I will do that... I think that worked it's loading much faster now. [speaker001:] That's great to hear. Is there anything else I can help you with today [speaker002:] Nope that's it! [speaker001:] Well then have a nice day! [speaker001:] Hello [speaker002:] Hi! Thanks for contacting Acme. How can I help you today? [speaker001:] I want to make a complaint An item I want to buy seems overpriced compared to other retailers [speaker002:] Sure, may I ask what the issue is? [speaker001:] A Michael Kors Jacket [speaker002:] I see. Let me look into that for you. May I get your full name? [speaker001:] Alessandro Phoenix [speaker002:] Just one moment, Mr. Phoenix. Just to confirm, you was a lower price at one of our competitors, correct? [speaker001:] Yeah [speaker002:] Got it. I need to verify some information with you. Can I get your Account ID and Order ID? [speaker001:] Acct ID: 7W1DN7VQN7 Order ID: 0820335661 [speaker002:] From what I can see in our system, there was a pricing surge on that item. Unfortunately, that does happen from time to time. [speaker001:] Okay. Please do something about it [speaker002:] I don't have the authority to change prices, unfortunately. Is there anything else that I can help you with today? [speaker001:] No. Thanks [speaker002:] Have a great day and thanks for selecting Acme. [speaker001:] Hi, how can I help you? [speaker002:] I am confused about my account, can you shed some light on my shipping [speaker001:] Sure, what do you need to know? [speaker002:] I don't know if I have the premium or not... Bronze do i have free shipping world wide? from another country? [speaker001:] Could I get your full name please? [speaker002:] Joe Joe Banter [speaker001:] Thank you, let me just look at your account here. Your account does offer free international shipping. [speaker002:] super, thanks, thats all i needed to know [speaker001:] You can find this and more answers at our FAQ page here: Is there anything else I can help with? [speaker002:] awesome and nope [speaker001:] Have a great day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hello, I've been eyeing this shirt on your website and was going to buy it yesterday but I got distracted. Now it's much more expensive! Can you tell me why? [speaker001:] I'd be happy to look into that for you. Could you provide me with your name or account ID to pull up your account? [speaker002:] My name is Crystal Minh [speaker001:] The prices change dynamically on all of our items. It may have changed due to the ending of a promotional period. [speaker002:] Hmm, okay I guess that'll teach me to snag things when I like the price instead of waiting, huh? [speaker001:] I'm sorry about the price change. If you provide me with your account ID and recent order ID, I could provide you with a code to use on your next order with us. [speaker002:] I would love that, thank you! My account ID is KEDXIWB2O7 and my order ID is 5893918255 [speaker001:] Please use code 87QXC during your next order. I apologize for the inconvenience. [speaker002:] I will. Thanks, you're the best! [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] No, that's all. [speaker001:] Great! I hope you enjoy your day! [speaker001:] Hi how can I help you [speaker002:] hello I was wondering how long my premium membership is good for? [speaker001:] OK General inquiry about membership or do you have a membership and want to know status? [speaker002:] Well, I am a bronze member so how long will that last? [speaker001:] Membership lasts for the remainder of the calendar year when you received it and the next full calendar year. It is calculated at the beginning of each month. For example, if you spent $501 on June 15th, then you will become a bronze member starting July 1st. It will last until December 31st, the following year. Boost to the next level also occurs the same way. Does that help? [speaker002:] Yes, time to buy gifts! [speaker001:] Anything else? [speaker002:] no I am good. Be well. [speaker001:] Have a nice day [speaker001:] Hi! How can I help you today? [speaker002:] I ordered a coat and a pair of boots. Can you confirm that these are the items being shipped? I received a confirmation and it wasn't clear to me what is being shipped. [speaker001:] Sure, I can help with that. Can I get your full name, account ID, and order ID? [speaker002:] Chloe Zhang Account ID: AN0RQTRHZA Order ID: 9473445904 [speaker001:] Okay, I have verified your order. What did the email say? Did it give a quantity of each item or anything? [speaker002:] It wasn't specific about what was being sent. I want to make sure it is the coat and boots I had a hard time viewing it and the text was choppy [speaker001:] Yes, it looks like that is exactly what was ordered. The coat and the boots. Is there anything else I can help with? [speaker002:] No, that is it!Thanks [speaker001:] You're welcome! Have a great day. [speaker001:] hello! thank you for contacting AcmeBrands, how can i help you today? [speaker002:] I am checking on a refund status as I need to add another product to the total refund. [speaker001:] so if i am understanding correctly, you would like to both check the status of a current refund, as well as update it to include another product? [speaker002:] right [speaker001:] I can help you with that today first i'll need your full name or account id to pull up your account [speaker002:] my name is Chloe Zhang. [speaker001:] Thank you may i have the username of the account, email address, and order# for the refund, to check the status of your current refund [speaker002:] my user name is chloez50, email address is chloez50@email.com, the order id is 2754453471 [speaker001:] it looks like that refund is still processing, and should be finished soon [speaker002:] okay, so can I add another product to it? [speaker001:] yes, and it will be added to the order you placed the card with online what is the item you would like to add?? [speaker002:] okay. i need a refund for the Calvin Klein boots that I paid $59 for. [speaker001:] ok, and the reason you are refunding? [speaker002:] they are the wrong size [speaker001:] i see thank you, one moment. and what was the amount of your initial refund [the other item than the boots]? [speaker002:] it was 100 dollars. [speaker001:] ok, i will send a refund for a total of $149 dollars now sorry 159 [speaker002:] that's great! thank you! [speaker001:] is there anything else i can help with today? [speaker002:] no, that was it. [speaker001:] have a good one [speaker001:] Hello, how can i help you [speaker002:] You have some nerve! You give me a promo code and then it doesn't work???? [speaker001:] I appologize for any inconvenience it may be causing you When did you get the code? [speaker002:] Little over a week ago [speaker001:] Can i get your full name [speaker002:] Crystal Minh [speaker001:] Okay I found you. I need to see with the system if this is a valid error [speaker002:] ok [speaker001:] It says yes this is an error on our end. I will make you a new promo code right now. [speaker002:] Great, thank uou [speaker001:] Here you go 9KLZ2 Do you need anymore help? [speaker002:] That is it [speaker001:] Have a great day [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi. My name is Alessandro Phoenix. I would like to do some online shopping today, but your website seems to be running really slow. [speaker001:] I do apologize Alessandro. Is it the website in general or is it the search option? [speaker002:] The problem is the website in general. [speaker001:] Ok lets try a few options. Can you please check another website to make sure it is not the connection? [speaker002:] Other websites are running at normal speed. [speaker001:] Ok. Can you please close all tabs in the browser and make sure all background programs are closed? [speaker002:] OK. I will try that. I closed all other tabs and programs, and now the website is running normally. [speaker001:] Great, is there anything else I may help you with today? [speaker002:] That is all for today. Thank you so much. [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi, what can I do for you? [speaker002:] Good afternoon I was wondering if it's possible to move my shipping delivery to next week since I don't want to pay a shipping fee [speaker001:] I can check for you. Can I have your name please? [speaker002:] Albert Sanders [speaker001:] What is your account ID and order ID? [speaker002:] My account ID is 97SORAUJIC Order ID: 2492245636 [speaker001:] Can you tell me the shipping status? [speaker002:] It says "in transit" [speaker001:] I am so sorry, it is already on the way to your house and I cannot change it. [speaker002:] Oh okay. No worries. Thank you for your help [speaker001:] Is there anything else I can help you with? [speaker002:] No that would be all [speaker001:] Okay, have a good day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi what is the arm length of the Calvin Klein Shirt for $64.00 [speaker001:] Let me find out for you. The shirt sleeve length is 32 inches for a small, 34 inches for a medium, and 36 inches for a large [speaker002:] Great thanks. That's all I needed. [speaker001:] Have a good day. [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] I accidently ordered the wrong item and was wondering if I can change the item [speaker001:] I can check to see if we can make the adjust to your order. Can I have your name or account ID? [speaker002:] Norman Bouchard Account ID: 4VEJCYVP8U [speaker001:] Thank you. You need to both remove an item and add a different item to your order? [speaker002:] I think at this point I'd rather just cancel the order [speaker001:] Okay. Which is your order ID number? [speaker002:] Order ID: 5545781356 [speaker001:] What is the shipping status of your order? [speaker002:] It says in transit [speaker001:] What is your membership level with us? [speaker002:] Gold [speaker001:] Since the order has already shipped, I'm unable to cancel to order. However, I'll be able to refund you right away. Once the shipment arrives, you'll need to contact us for a return shipping label. [speaker002:] Ok, that sounds good thank you [speaker001:] You're welcome. What was the cost of your order? [speaker002:] $54 Thanks for the help thats all i needed [speaker001:] I've refunded your account $54. Is there anything else I can help you with? [speaker002:] No, thanks again [speaker001:] Alright, well enjoy your day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I am trying to get into my account, but forgot my username. [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Alessandro Phoenix [speaker001:] Could I have your zip code, phone number, and email address to verify your identity? [speaker002:] Zip: 23094 Phone Number: 602-3564 Email Address: ap778901@email.com [speaker001:] Thank you Your username is aphoenix1 [speaker002:] Thanks!! [speaker001:] You should be able to access your account. Can I help you with anything else? [speaker002:] Yes, I just logged in! That is all! [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi, my name's Rodriguez Domingo. I made an order, but the cost of shipping was just too high in retrospect Is it still possible to move the delivery date back to next week? [speaker001:] Glad to help. May I have your full name please? [speaker002:] yes, there's no middle name, just Rodriguez Domingo [speaker001:] thanks. [speaker002:] or the account ID is WG5HYCYNB2 if that helps [speaker001:] I also need your order ID, please. [speaker002:] 7198812760 [speaker001:] Perfect. What is the shipping status of the order? [speaker002:] It says "Out for Delivery". Does that mean that it's just waiting to leave the warehouse? [speaker001:] Oh, it is already sent out from the warehouse. So it is too late to change the delivery date. [speaker002:] Oh, shoot [speaker001:] I need your membership level to proceed further, please. [speaker002:] I am a guest member [speaker001:] Sorry that we can't do anything for a guest member in this situation. [speaker002:] I understand. If it's already in a mail truck, there's nothing that you could do I guess that's what happens when one snoozes [speaker001:] Thanks for your understanding. Is there anything else that I can help you with? [speaker002:] I losed the chance to save money on my shoeses, but thanks for your help anyway. That was all I needed [speaker001:] Have a nice day! [speaker001:] Hello [speaker002:] Hello, I want to check on my order status, but I forgot what my password is. Can you help me out [speaker001:] Sure I can You want to recover your password [speaker002:] Yes [speaker001:] Give me your full name or account id [speaker002:] My name is Sanya Afzal [speaker001:] What is your username? [speaker002:] sanyaafzal379 [speaker001:] I cannot get your old password but I can generate a new one for you What is your pin number? [speaker002:] It is 718392 [speaker001:] Here is your new password: spam0djine [speaker002:] Okay, I will try logging in. The password works. [speaker001:] That's great Will this be all for today? [speaker001:] Hi, thanks for contacting Acme. How can I help you? [speaker002:] Hello. I'm thinking about buying these boots but I can't see the lace clearly. Is the lace color black or dark brown? [speaker001:] Ok, I'd be happy to help you out. Can I get your first name to better address you? Hello? Are you still there? [speaker002:] My name is Rodriguez yes [speaker001:] Thanks Rodriguez. Our boots come in dark brown and black, but 90% are black. Some will lighten up a bit with wear. [speaker002:] But what about the lace? [speaker001:] You can obtain more info on our website about particular models, such as lace color. Is there anything else I can help you with today? [speaker002:] No, thanks [speaker001:] Great, well then have a fantastic day! [speaker002:] Thanks, you too. [speaker001:] Bye! [speaker001:] Hi! How can I help you today? [speaker002:] i am thinking about buying a calvin klein jacket and i would like to find out something that is not in the item description. [speaker001:] Sure. I don't believe the description mentions anything about the fact that this jacket will not shrink after washing! It's made of high-quality fabric so it will not shrink. We do recommend that you be weary of over-drying it. It's always best to us Is there anything else I can help you with today? [speaker002:] that is not what my question about the item was. [speaker001:] I just realized you probably had a specific question. i misunderstood. What was your question? [speaker002:] how are stains removed from the jacket? [speaker001:] To remove a stain, wet a cotton cloth and gently dab it on the stained area. Then, sprinkle some salt on the area and let it sit for 5+ minutes, absorbing the excess water. Next, pour some boiled water on the area to flush out the stain. Finally, you you can launder the jacket with the hottest water setting to completely remove any other marks. [speaker002:] ok [speaker001:] Anything else I can help you with? [speaker002:] that's all. [speaker001:] Thank you, have a great day! [speaker001:] Hello how can I help you? [speaker002:] My name is Alessandro Phoenix, and I am LIVID that you are charging so much for these silly Michael Kors boots. They were $44 yesterday and now they're $64 today?! Inconceivable! [speaker001:] Sorry to hear about the issue there, so the issue relates to a price difference from yesterday? [speaker002:] Yes, $20 in difference! Perhaps that's chump change to your company, but that's highway robbery to me! [speaker001:] Could I also have your account id and order id to look this up? [speaker002:] VYMP8OCPEF aphoenix937 1547081061 [speaker001:] Unfortunately it is out of the agents hands when it comes to pricing as this is done and adjusted by algorithms. [speaker002:] Unreasonable and unsatisfactory! I demand to speak to a manager. [speaker001:] As a one time courtesy I am allowed to offer a promo code for the difference if that works? [speaker002:] I suppose that will suffice for now. [speaker001:] E0910 is the code [speaker002:] Acceptable. But mark my words, Alessandro Phoenix will patronize your brand no longer.. err, after I use the code, I mean. [speaker001:] was there anything else I could help with at this time? [speaker002:] No, that will be all. [speaker001:] Have a good day and i hope future purchases go smoother for you [speaker001:] Hello, thank you for contacting AcmeBrands. How can I assist you today? [speaker002:] I have a subscription that I want to keep active...I think it's due to get paid...can you tell me how much it is, pplease? [speaker001:] I can help determine how much is due to keep your subscription active. [speaker002:] thank you [speaker001:] Can you provide your full name or account ID please? [speaker002:] YPFHWNX5XJ [speaker001:] Thank you, I also now need your full name and order ID. [speaker002:] Alessandro Phoenix and 7239843262 [speaker001:] I am showing that to keep your subscription active, you have a balance of $14 that is due tomorrow. [speaker002:] okay, can I pay it now? hello? [speaker001:] Yes, would you like to pay the full amount? [speaker002:] yes so, it's paid now? [speaker001:] Your account has now been paid. [speaker002:] cool, thanks [speaker001:] I have also sent a link for you to be able to log in and view your balance or pay your bill in the future. [speaker002:] cool [speaker001:] Do you have a username for our site? [speaker002:] not showing here [speaker001:] You can login using your username aphoenix1. [speaker002:] why do you need that? [speaker001:] Is there anything else I can help you with today? [speaker002:] no thanks, stay safe [speaker001:] Have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] HI! I have an existing refund of $100 and I was hoping to add another item to the existing refund please [speaker001:] OK. Let me see what I can do. One moment. [speaker002:] The item is $89 worth. A pair of boots [speaker001:] What was the reason for the refund? [speaker002:] It is the wrong color [speaker001:] Sorry about that. May I start with your full name or account ID [speaker002:] Joseph Banter [speaker001:] Thanks Joseph. I have pulled up your account. What is your username, email address,a nd orderID [speaker002:] Username: josephb1 josephb1@email.com Order ID: 9427243533 [speaker001:] Thanks, I was able to validate your purchase. What was the brand of the boots? [speaker002:] Michael Kors [speaker001:] OK. I have the boots at $89. What was your original refund amount? [speaker002:] 100 please [speaker001:] OK. OK. I have processed the refund. Anything else I can help with? [speaker002:] Thats all. I appreciate your help [speaker001:] No problem. Have a great day! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi I would like to return the Michael Kors jacket because it had a stain [speaker001:] Okay, no problem. May I have your full name? [speaker002:] Joseph Banter [speaker001:] May I also have your username, email address, and order ID? This will help me validate your purchase. [speaker002:] Username: josephb6 Email Address: josephb6@email.com Order ID: 4349075869 [speaker001:] Thanks! What is your membership level? [speaker002:] Guest [speaker001:] When did you buy the jacket? [speaker002:] 2019-10-24 [speaker001:] Do you still have the receipt? [speaker002:] No [speaker001:] I apologize, without the receipt, our guest level members may only return an item within the first 30 days after purchase. [speaker002:] Ok [speaker001:] Is there anything else I can help you with? [speaker002:] No but thank you [speaker001:] Okay. Have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I have trouble accessing my account and I want to check on an order [speaker001:] I can help you with that, were you having trouble with your username, password, or the two-factor authorization? [speaker002:] I lost the phone I use for two factor authentication [speaker001:] Okay, could I get your full name, please? [speaker002:] Sanya Afzal [speaker001:] Hi, Sanya. I can send an email to you with a link to reset the two-factor authorization. What is the email address? [speaker002:] I don't have it with me at the moment [speaker001:] We can bypass this if you can provide to me either your PIN number or mother's maiden name to verify your identity. [speaker002:] I don't have those either [speaker001:] I'm sorry but we are unable to remove the two-factor authorization without those mean of identification. Is there any other issue you had that I could help with? [speaker002:] No, I can just contact you later when I have those information ready [speaker001:] Okay, sorry, and have a good day [speaker001:] Hello and thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Yes I am looking at ordering 3 shirts and wanted to know the cost of overnight shipping [speaker001:] Sure! Let me find out for you. If you are in the continental United States, overnight shipping costs $39.99 for packages 5 pounds or less. 10 pounds or less is $54.99, and $69.99 for everything more than 10 pounds. If you are in Hawaii or Alaska, it's $10 more per weight range. [speaker002:] Thank you so much! [speaker001:] You're welcome! Is there anything else you need? [speaker002:] no that is all [speaker001:] Okay. Have a nice day! [speaker001:] hi, how can i help you? [speaker002:] HI. My confirmation email that I received does not have the correct items on it. I want to make sure my order is correct [speaker001:] so, you would like to check on an order, right? May I have your name please? [speaker002:] Yes. What I ordered and what was in the email was different Rodriguez Domingo [speaker001:] let's check on that then [speaker002:] IT should be Michael Kors jeans and a coat [speaker001:] and what does the email say? [speaker002:] The email is for a dress and woman's jacket. [speaker001:] I need your account & Order ID please [speaker002:] My account id is JZPFJBIIJ7 and the order ID is 2354853282 [speaker001:] thank you. can you tell me the shipping status of the order please? [speaker002:] Order received [speaker001:] I will need to refund your account [speaker002:] Ok [speaker001:] How much is the cost? [speaker002:] 69 for the pants and 89 for the coat [speaker001:] OK, the refund has gone through. Apologies for the mistake [speaker002:] That is okay. So the other items are cancelled, correct [speaker001:] would you like the other items? what exactly have you received? Sir? [speaker002:] I have not received anything yet other than the confirmation with the incorrect information [speaker001:] shall we order them now? [speaker002:] Yes. I just want to be sure that I will not receive the dress and jacket as the email stated [speaker001:] the system knows about the mistake, yes [speaker002:] great [speaker001:] is there anything else today? [speaker002:] NO [speaker001:] you don't need anything else? [speaker002:] No thank you [speaker001:] thanks for being a customer, have a nice day [speaker001:] Hi, how can I help you? [speaker002:] Hello. Can you help me check my order? I think that the payment method is incorrect [speaker001:] Okay, can I have your name? [speaker002:] Alessandro Phoenix [speaker001:] What does it say the payment method is? [speaker002:] It says Credit Card But I think it's supposed to be by PayPal [speaker001:] Okay. Can I have yoru zip code, pin number, and order ID [speaker002:] 60389 My pin is 494737 My order ID is 2509485419 [speaker001:] Okay, it has been corrected, sorry about that [speaker002:] Oh good [speaker001:] Is there anything else I can do for you? [speaker002:] Thanks for switching it to paypal No, that was it [speaker001:] Nop problem, have good day [speaker001:] hi [speaker002:] Hi, there. How can I help you? [speaker001:] I'm having an issue adding items to my cart [speaker002:] Okay, I can give you some suggestions to troubleshoot that. [speaker001:] okay [speaker002:] Try refreshing the page and see if that helps. Did that help? If not, then try logging out of your account and then log back in. [speaker001:] didnt help [speaker002:] See if the item is Out-of-Stock. Check the bottom left-hand side of the product page. [speaker001:] My bad. The item is out of stock didn't notice [speaker002:] That's okay, it happens a lot. Can I do anything else for you? [speaker001:] That's all. Thanks [speaker002:] Have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] Yes i was trying to lool up and view my shopping history and can't access my account because i forgot my password [speaker001:] Sure I can help you reset your password. [speaker002:] okay great [speaker001:] Can I have your full name or account ID please [speaker002:] yes its Alessandro Phoenix and my account id is 1348AS45 [speaker001:] Thank you Alessandro. Ok I was able to pull up your account. Can I have your user name please [speaker002:] yes its alessandrophoenix072 [speaker001:] Ok. I can't retrieve your old password, but I can generate a new one for you. [speaker002:] ok [speaker001:] Do you have your pin number? [speaker002:] yes its 4321 [speaker001:] Thank you Alessandro. [speaker002:] welcome [speaker001:] Here is your new password: dvmg7cm2qhr [speaker002:] thank you so much [speaker001:] Is there anything else I can help you with today? [speaker002:] that will be all [speaker001:] I hope you have a great day! [speaker001:] hi I want to manage my shipping details as my situation has changed [speaker002:] welcome to ACMEBrands! How may I help you today? i see. what is your name please? [speaker001:] I want to change my shipping address Rodriguez Domingo [speaker002:] and what is the shipping status please? [speaker001:] Order Received [speaker002:] thanks. next, I need your username, email & Order ID [speaker001:] Username: rodriguezdomingo333 Email Address: rodriguezdomingo333@email.com Order ID: 2695048924 [speaker002:] ok I have found your order. what is the new address please? [speaker001:] 3726 Woodshore St Jacksonville, MI 39543 [speaker002:] all set. is there anything else today? [speaker001:] no, that is all [speaker002:] then all that is left is for me to wish a great day. good bye! [speaker001:] I forgot to add an item to my order. can I do it now? [speaker002:] Hi, what's your name? [speaker001:] Albert Sanders [speaker002:] Can I also have your account and order IDs? [speaker001:] Order ID: 1065740377 Account ID: GCDZPAL3GA [speaker002:] Thanks, I was able to pull up your account. What is the shipping status of your order? [speaker001:] Order Received [speaker002:] Okay, what's the item you'd like to add? [speaker001:] Black tommy hilfiger boots [speaker002:] I added those boots onto your order Can I help with anything else? [speaker001:] That's it. Thanks so much! [speaker002:] Okay, have a great day! [speaker001:] Hello, how can I help you? [speaker002:] I have a promo code, when does it expire? It's for a gift, I want to make sure of the size before I order [speaker001:] Sure. Are you asking in general, or do you have a specific code? [speaker002:] I have a code [speaker001:] Usually they expire 7 days after they were issued. However, you should be able to see at the bottom in very small print, the date that it will expire. [speaker002:] okay, thanks. [speaker001:] Can I help with anything else? [speaker002:] that's all, thanks [speaker001:] Have a wonderful night. [speaker001:] Credit card keeps getting rejected. [speaker002:] Hello, thank you for contacting us today. How may I help you? Oh I'm sorry to hear about the credit card issue. Let's try a few things to see if we can figure out what's causing the error. First could you try entering the card details again. Just to make sure there are no typos? [speaker001:] I just tried it, it didn't work. [speaker002:] Alright lets try somethign else. Could you in and out of your account for me to see if that clears anything up then try again? [speaker001:] Perfect! It just worked. Thank you very much. [speaker002:] great I'm glad we were able to sold the issue. Was there anything else I could help you with today? [speaker001:] no [speaker002:] Thank you for shopping with us. Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello, can you tell me how much it costs to ship something overnight? [speaker001:] Sure, let me find out for you? Overnight shipping depends on the weight of the shipment. [speaker002:] I think it will be around 2-3 lbs. [speaker001:] For 5 pounds or less, it is 39.99, 10 pounds or less is 54.99, and everything else is 69.99 It should be 39.99 [speaker002:] Got it, thanks so much. [speaker001:] Are you in the continental United States? [speaker002:] Yes [speaker001:] Ok, it cost 10 more for Hawaii and Alaska. Can I help you with anything else? [speaker002:] No, that's all for me. [speaker001:] Have a good day. [speaker001:] Hello [speaker002:] Hello. How may I help you today? [speaker001:] I want to change the name on the account because its misspelled can you help me with that? [speaker002:] Certainly May I ask the name on your account as it is currently spelled? [speaker001:] Sanya Afzal and the correct name is Sania Afzal [speaker002:] Okay, Sania, I can make that change for you [speaker001:] Ok great [speaker002:] I just need a few pieces of info for security purposes, any three of the following list will be great: [speaker001:] ok no problem [speaker002:] Zip code, phone number, PIN, username, password, email address, andor Order ID of any previous purchase [speaker001:] 69435 zip code 8245 Circle Drive Baltimore, CA address Username: sanyaa01 Order ID: 9031029690 [speaker002:] Excellent. Your account is now updated with the correct name Is there anything else I can help you with? [speaker001:] Im glad to hear that thank you so much for your assitance no that would be all [speaker002:] You're welcome, and have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Hi I have a question Hi I bought an item but it was by accident and it was the wrong size. I was talking to my sister about buying a gift for our mom and we were playing around with ideas and I didn't realized I had actually ordered it until I got the confirmation this m morning [speaker001:] Glad to help. May I have your full name please? [speaker002:] Sanya Afzal [speaker001:] thanks Sanya. How do you want me to help you with the order? [speaker002:] can I cancel it or return it? [speaker001:] So you want to return it for a refund, right? [speaker002:] yes [speaker001:] Can you please let me have your username, email address and Order ID to validate this purchase? [speaker002:] safzal1 safzal1@email.com 3074108158 [speaker001:] Perfect. How do you want to get back the refund? [speaker002:] Can you refund it back to my card? [speaker001:] and how much is the refund amount? [speaker002:] 74 [speaker001:] Yes, you can refund it back to your credit card. But I need your account ID to process this step, please. [speaker002:] GRZOIHBY7Q [speaker001:] the refund has been made! [speaker002:] great thanks! [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] that's it [speaker001:] Have a nice day! [speaker001:] good morning, how can I help you? [speaker002:] when can my promo code be used [speaker001:] ok, one moment please [speaker002:] aint got all day Holmes my girl makin me Tacoszz [speaker001:] sorry the delay Promo codes generally expire seven days you have until that time to use it [speaker002:] thanks [speaker001:] not problem! [speaker002:] that's it [speaker001:] a pleasure to help you [speaker001:] How can I help you? [speaker002:] I wanted to check on my package status, I never actually got it. So far its been 9 days [speaker001:] Let's take a look at this Can I get your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] Great. Can I also get your username, email, and order ID to validate the purchase? [speaker002:] nbouchard940 nbouchard940@email.com 6465435007 [speaker001:] You said it had been 9 days? [speaker002:] thats correct [speaker001:] I am going to ship a new order to you. Can I get your full address to send the item to? [speaker002:] 9074 Kennedy St Raleigh, CA 15260 [speaker001:] One final thing, can I get the brand and type of item? [speaker002:] Product: Boots Brand: Tommy Hilfiger [speaker001:] Thanks, I went ahead and reordered those boots for you Sorry for the issue [speaker002:] thank you [speaker001:] Have a great day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi there, I would like to find out more information about a product you sell [speaker001:] Sure. Which product were you interested in? [speaker002:] They are boots from Calvin Klein. I believe they were $69. [speaker001:] OK. The Calvin Klein boots. What question did you have? [speaker002:] I was interesting in buying them, but first I need to know what is the width of the shoe? Does it come in regular, wide or both? [speaker001:] Sure. Let me check on the width for you. [speaker002:] Thank you [speaker001:] Our boots have many sizes. We tend to have wider widths, about 16 inch. If you have a problem with fit, we have free returns. [speaker002:] Thank you, that was really helpful [speaker001:] Great. Anything else? [speaker001:] Hello, how may I help you today? [speaker002:] Hi, my name's David Williams. I placed an order as a guest, but I need it as soon as possible is there still time to upgrade to overnight shipping [speaker001:] I see, let's see if there is anything we can do here, one moment. I will need to verify your order, so would you mind giving me your account ID and Order ID? [speaker002:] NHVAVOBB9C 8674893747 in that order [speaker001:] Thank you for that, do you know your shipping status at the moment? [speaker002:] It says that it is "In Transit" does that mean that it's still within your warehouses? [speaker001:] That means that it has already shipped and the date can't be changed. However It is very likely it will arrive today or tomorrow regardless [speaker002:] Okay, well, I suppose a day doesn't make much difference [speaker001:] So it is on the next to last step [speaker002:] Thanks for all your help [speaker001:] The last step would be Out For Delivery. I am glad I was able to help, is there anything else I can do for you today? [speaker002:] No that was everything. Thanks [speaker001:] Thank you for your business and have a great rest of your day! [speaker001:] Hello [speaker002:] hello, how may I help you? [speaker001:] I received an email that I need to check the status of my account. Apparently my subscription was removed against my wishes and I would like to get it back. [speaker002:] No problem, may I have your full name? [speaker001:] Sure, Joseph Banter [speaker002:] Next, I also need your account id and order id, please. [speaker001:] I do not have those, I am a Gold member [speaker002:] You can look up from the link in future for your account status. [speaker001:] Oh I see, thank you [speaker002:] Okay, there is an amount due of $49 by tomorrow. [speaker001:] Fair enough Thank you [speaker002:] Is there anything else I can help you with? [speaker001:] No that's all thanks a lot! [speaker002:] Have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] I returned an item and it still hasn't been reversed off my card. [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can you please provide me with your full name, username, email address, and order ID? [speaker002:] Albert Sanders Username: asanders199 asanders199@email.com Order ID: 1584582110 [speaker001:] Can you please tell me how long you have been waiting for your refund? [speaker002:] about seven days [speaker001:] Do you feel that it has been more or less than 7 days? [speaker002:] more [speaker001:] I sincerely apologize for the delay you experienced in receiving your refund. I will process your refund immediately. [speaker002:] I appreciate your help. Thank you very much. [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] No, that is all I needed. Thanks. [speaker001:] Thank you. Have a great day! [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Omigod, I need help. I completely blanked on my password, and I can't get into my account now. Can you help? My name is Crystal Minh [speaker001:] Oh sure thing, let's try to get a temporary password for you so you can log in [speaker002:] Whew, that would be great. Thanks. [speaker001:] Alright, I was able to pull up your account. Do you have your username available? [speaker002:] I remembered that part! It's crystalminh446 [speaker001:] great! one moment. Alright, and do you have your security PIN still? [speaker002:] No I don't know that But maybe can I give you my security answer? [speaker001:] Not a problem. I'll ask your security question instead. What is your mothers maiden name? [speaker002:] Cool! It's Ahmed. [speaker001:] Alright. Perfect that answer is correct. The temporary password for your accound it: tdbsf11jq8e is* [speaker002:] Alright, that works for me! Thanks for your help. [speaker001:] Don't forget to change it after logging in to something you remember, Was there anything else I could help you with? [speaker002:] That's it! [speaker001:] Have a wonderful day! [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] I would like to check the status of my $100 refund because i would like to add an item below to my existing refund [speaker001:] Sure thing, let me help you get that sorted out. Could you give me your Full name and account ID please? or account id * [speaker002:] Sanya Afzal and my account id ADF3567RFG [speaker001:] Great I was able to pull up your account. Could you also give me your Username, Email and Order ID please? [speaker002:] yes my username is sanyaa04, email is sanyaa04@email.com and order id is 4728438192 [speaker001:] Alright, I was able to validate the purchase. Could you tell me what item you wish to add to your refund? as well as the price. [speaker002:] The Guess Boots $74 [speaker001:] Thank you let me get that added to your refund. Alright, you're all set Sanya. Was there anything else I could help you with? [speaker002:] okay, thank you and that will be all [speaker001:] Thank you for shopping with us. Have a wonderful day! [speaker001:] Hi, how can I help you? [speaker002:] Hi, I'm looking at the Tommy Hilfiger shirt and hoping you can tell me how long the arm length is? [speaker001:] Depends on the size. [speaker002:] In a medium? [speaker001:] Small is 32 inches, medium is 34 inches, and on large they are 36 inches. [speaker002:] Great. I think that will work just fine. Thanks fo ryour help [speaker001:] Is there anything else I can answer for you today? [speaker002:] Nope, that's all. Have a good day [speaker001:] You too. Hope to see your order soon! [speaker001:] How may I help you? [speaker002:] I was wondering if i can get an extension on my account To pay for my subscription [speaker001:] Let's see, may I have your full name, account AND order IDs please? [speaker002:] Alessandro Phoenix 0586139559 [speaker001:] Account AND order IDs please? [speaker002:] RZ6LP6NGTL [speaker001:] Thank you, one second. What is your membership level by chance? [speaker002:] Guest [speaker001:] I'm sorry, guests cannot have an extension. There is nothing I can do. [speaker002:] Aw man, thank you for helping today [speaker001:] No problem, sorry I couldn't get you one. Anything else you need help with today? [speaker002:] That is everything i needed help with today [speaker001:] Have a good one! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I was looking at my order and I thought I only ordered one pair of boots but my email confirmation shows that I ordered two. [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] Joyce Wu [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] YO5WU4NWDR is my account id the order id is 1361461645 [speaker001:] Thank you Let me check the system about your order. I would like to apologize it was a mistake. Let me see what I can do. Could you tell me the shipping status of your order? [speaker002:] ok, thanks it says in transit [speaker001:] How much was the item? [speaker002:] $49 [speaker001:] I am going to give you a refund and when the item arrives, please contact us again to start the return process. I am sorry again for the mistake. Can I help you with anything else? [speaker002:] That That's ok, thanks That's all I needed. [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi Hi! I'm trying to add things to my cart, and it just won't update. Can you help me out? [speaker001:] Let me look into that for you. [speaker002:] Thanks! [speaker001:] Can you try logging out and logging back in for me? [speaker002:] I just tried that, no dice [speaker001:] Well can you refresh the page for me and try again? [speaker002:] Well what do you know, that seems to have worked! Thank you so much!!! [speaker001:] Good to hear, is there anything else I can do for you? [speaker002:] That's all for today. I'm going to get back to shopping!!!! [speaker001:] Then have a nice day! [speaker001:] hello, how may I help you? [speaker002:] I think my husband paid for a subscription on my account but I do not want it and would like a refund, please. [speaker001:] Okay, may I have your name? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. I also need your username, email, and order ID. [speaker002:] Unfortunately, I do not have any of that information. [speaker001:] Not a problem, let me just review our system. I believe your husband did not actually add a subscription to your account. Someone must have misheard but there's been no changes. [speaker002:] Oh, so you don't see a $40 charge? Then, that is great. [speaker001:] Correct, there is no extra charge. Is there anything else I can help with? [speaker002:] No, thank you very much [speaker001:] Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi, I am thinking about joining but wondered how easy it is to cancel a subscription later on? [speaker001:] It is very simple. You can cancel your subscription at anytime without being charged for future months. You will still be responsible for the full billing amount in the current month [speaker002:] oh good, do I have to call, chat or email to do it? [speaker001:] Any of those options will work! [speaker002:] oh good, thank you, thats all i needed [speaker001:] Have a great day! [speaker001:] HI how can I help you [speaker002:] I am thinking about getting a few items from your website, but I would like to know what has to happen to cancel a subscription [speaker001:] You may cancel your subscription anytime and will not be charged for future months. For the current month, you are still responsible for the full monthly billing amount and will continue to receive the subscription services for the remainder of this Does this answer your question? [speaker002:] Yes, So I can buy a few items this month and then cancel before the end of the month and I won't be charged for next month, correct? [speaker001:] That is correct [speaker002:] And can I rejoin at anytime? I like the subscription but I am out of work for the foreseeable future and trying to manage my funds. [speaker001:] Yes, you can rejoin whenever you'd like [speaker002:] Okay great. Thank you for your time. Have a nice day. [speaker001:] You'You're welcome [speaker001:] Hello welcome [speaker002:] Hello, I tried placing an order but the promo code isn't working [speaker001:] Which error are you getting? Invalid or out of date? [speaker002:] It's telling me its invalid [speaker001:] Sorry about that [speaker002:] The code I'm trying to use is APR2020 [speaker001:] Give me your full name [speaker002:] Rodriguez Domingo [speaker001:] When were you issued this promo code? [speaker002:] 5 days ago... it's supposed to be valid for all of April [speaker001:] 5 days ago.. [speaker002:] yes [speaker001:] Give me a moment to check the system [speaker002:] Ok [speaker001:] The error seems to be from your side. Everything is right with the system here Please what is your membership level? [speaker002:] Bronze [speaker001:] As a bronze member, you are eligible for a new code I will generate one for you now [speaker002:] Ok, great, thank you [speaker001:] Here is your new promo code: OBHJL You can complete your transaction now with it [speaker002:] I will try that, thank you [speaker001:] you are welcome Would that be all for today? [speaker001:] Hello, thank you for contacting Acmebrand. How may I help you? [speaker002:] Hi, I am thinking about buying the Tommy Hilfigger boot the $59 one [speaker001:] I'm glad you're considering purchasing the boots. Did you have any questions about them? [speaker002:] Can you tell me if they take a long time to wear in please? [speaker001:] Sure thing let me look in to it for you. [speaker002:] Thank you [speaker001:] With what I found it usually takes about 40-60 hours to get the boots to be nice and comfortable. I would suggest applying a little oil during the first week to treat the leather. [speaker002:] Right, I wouldn't have thought of that! [speaker001:] Be sure you don't try to wear them all or you might wear down the arch, 2 to 3 hours a day should be plenty all day* [speaker002:] Ok, thats really helpful Thank you [speaker001:] Did you have any other questions for me today? [speaker002:] No thats it thanks. Bye, [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello can you check my order and tell me if the shipping was included in the displayed cost? [speaker001:] Yes I can [speaker002:] I thought it did but then I received an email that implies otherwise Thank you [speaker001:] Can I have your full name? [speaker002:] It's Norman Bouchard [speaker001:] And your username, email, and order ID? [speaker002:] normanb5, normanb5@email.com, 3691684968 [speaker001:] What's the shipping status of your order? [speaker002:] It shows out for delivery [speaker001:] And can I have your account ID? [speaker002:] VQCOE7NXHV [speaker001:] Let me check that everything is right [speaker002:] thank you [speaker001:] No it wasn't. What would you like me to do for you knowing that shipping wasn't included? [speaker002:] I guess I will just register a complaint, thank you for your time today [speaker001:] Okay, is there anything else I can help you with? [speaker002:] No thank you, have a good day [speaker001:] Then have a nice day! [speaker001:] Hi, there! How may I help you? [speaker002:] Im trying to add a purchase to my cart, but it won't update [speaker001:] Oh no! I can help you with that. [speaker002:] ok thanks [speaker001:] Try to refresh the page and add the purchase. [speaker002:] ok, let me try oh, that didn't work [speaker001:] Okay. Try logging out of your account, then log back in and try to add the item to the cart. [speaker002:] ok, let me try oh that worked! thanks! [speaker001:] Wonderful! May I help you with anything else? [speaker002:] no that's it, thanks [speaker001:] Have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi, I am wanting to know the price to stich my name onto an item that I purchase from you guys. [speaker001:] Of course! Glad to assist you with that. One moment, please. The cost for stitching will depend on how much text you wish to add. [speaker002:] How much would it be to stitch "Albert" [speaker001:] $0.30 per character for the first 15 characters, then $0.20 for the next 15, and finally $0.10 for any additional characters beyond that. Great question! For "Albert", you would pay $0.30 per character, or $1.80 total. [speaker002:] Awesome. Thanks for the information. [speaker001:] Is there anything more I may help you with today? [speaker002:] That's all. thank you [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi! Thank you for contacting Acme today. How may I help you? [speaker002:] Hi, I bough a coat for a ski trip, but when it came it had a big black mark on it. [speaker001:] Oh no! I am so sorry that happen to you. Let's get it returned for you. Can I start with your full name? [speaker002:] Yes, it's Crystal Minh [speaker001:] Thank you! Cabn I have your Username, Email Address and Order ID to verify your account please [speaker002:] Sure, my username is crystalm056, and my email is crystalm056@email.com. Give me a sec to find the order ID in my email... OK, found it, it's 9088545508 [speaker001:] Thank you for all that information. I have verified your account. What is your membership level? [speaker002:] I don't have one, this was my first time ordering [speaker001:] Ok, what was your purchase date [speaker002:] I bought it on 2020-02-05 [speaker001:] Thank you for all that information. Unfortunately, the purchase is more was more than 30 days ago. It is outside of our return window [speaker002:] But I just got it? Can I at least return it for store credit or something? [speaker001:] I am sorry, there is nothing more that I can do. It was purchased almost two months ago. We have a 30 day return policy. [speaker002:] Well, that kind of sucks to be honest, but I get it's not your fault. [speaker001:] I am so sorry again! Did you have any other questions today? [speaker002:] No thanks. [speaker001:] Have a great day [speaker001:] good afternoon, how can I help you? [speaker002:] Everytime I use the search function on your site, I get zero results. [speaker001:] oh, I understand let me give you a series of steps and let's see which one solves your problem. have you already tried to log out and log back in? [speaker002:] yes, i did that first thing [speaker001:] ok, let's try to find a different product from yours like for example "Prada Handbag" [speaker002:] I typed that in, zero results [speaker001:] Let's see if the problem may be your cookies, do you know how to clean your browser's cookies? [speaker002:] yes I will try real quick [speaker001:] ok [speaker002:] Ok, that worked [speaker001:] I am glad to hear all set then [speaker002:] yes [speaker001:] a pleasure to help you have a nice day [speaker001:] Hi! How may i help today? [speaker002:] I'd like cancel my shipment and get a refund Rodriguez Domingo [speaker001:] Sure! I can help with that. Can I have your name? Thank you Can I have the account id and order id [speaker002:] 22SPBVQZVL 0195527993 [speaker001:] What is your shipping status [speaker002:] Guest [speaker001:] Do you know your shipping status. Is it in transit, out for delivery or delivery delivered* [speaker002:] out for delivery the shipping was too high [speaker001:] OK, so you are just wanting the shipping cost removed or you want to cancel the order? [speaker002:] Well I'd like a refund [speaker001:] Ok, Since the order will be arriving at your doorstep at any moment I can not refund. What I can do is offer you a refund oof the $8 shipping cost. Is there anything else I can help with today? [speaker002:] no thank you I appreciate it [speaker001:] You're Welcome! Have a great day [speaker001:] Hi, how can I help you? [speaker002:] Hi I had a question about my order. [speaker001:] Okay, what do you want to know about your order? [speaker002:] I had ordered a jacket but when I got my email confirmation it said I ordered two but I only ordered one [speaker001:] okay, so there's an extra item added to your purchase that you didn't order? [speaker002:] that's right. It said I ordered two jackets but I only ordered one and I only want one unless you want to send me two for the price of one lol [speaker001:] lol. ok I can help with that. What's your full name or Account ID please? [speaker002:] Rodriguez Domingo Account ID is PFSOX6JQMD [speaker001:] ok, one moment please Can i get your Order ID? [speaker002:] 2108815570 [speaker001:] Ok, let me check our system to see if the error is on our side [speaker002:] ok [speaker001:] Ok, there was a mistake made. Do you have the Shipping Status? [speaker002:] It's in transit [speaker001:] Ok, that means it's already out for shipment [speaker002:] so two are being sent? [speaker001:] Yes. Unfortunately that means when you get the item you will need to call back and make a return [speaker002:] oh you gotta me kidding me alright I guess there's no other choice [speaker001:] I'm sorry about that. I know it's a hassle [speaker002:] I guess I'll contact you once it comes in [speaker001:] Yes, we will create a shipping label so you can mail it free of charge. Sorry for the inconvenience [speaker002:] ok [speaker001:] How much was the item cost? [speaker002:] $84 [speaker001:] I can refund your account now. Ok, I refunded your account, so you will just need to contact us and ship the item back when it arrives. [speaker002:] ok that's great thanks [speaker001:] You are welcome. Sorry for the inconvenience Can I help with anything else today? [speaker002:] that's it thanks [speaker001:] ok, have a good day [speaker001:] Hello. How may I assist you today? [speaker002:] Hi I would like to know more about a product because you are thinking about buying it. [speaker001:] Sure thing. What's your question? [speaker002:] I would like to know how to remove a grass stain from these jeans? [speaker001:] In order to remove a grass stain, try soaking a sponge in vinegar and then dabbing the stain. After that, dry it with paper towels. If it is still there, repeat that process. Once you've removed it, make sure you wash your jeans inside out so as to n Is there anything else you'd like to know, or like help with? [speaker002:] No but thank you [speaker001:] Great. Thanks for reaching out to us. Have a wonderful day:] [speaker001:] Hello. Can I be of any assistance today? [speaker002:] Hi, I didn;t get my package yet. Can u check the status? [speaker001:] Sure. Can I have your name please? hello? [speaker002:] David Williams [speaker001:] Thank you David. Can you also provide me with yout account ID and Order number? [speaker002:] QFKQTOSX2P 6223262502 [speaker001:] Also. What is the email address David? [speaker002:] dw546877@email.com [speaker001:] How long ago did yo order? [speaker002:] 5 days [speaker001:] Seeing that it has only been 5 days we do need to wait a little longer before taking any further action. [speaker002:] How long does it take? [speaker001:] What are you seeing for the delivery status? It can take up to 7 days. After that you can contact us and we will go from there. [speaker002:] I don't see a delivery status. Do you? [speaker001:] I do not. After 7 days please contact us again. [speaker002:] Will you resend it if it is not here in 7 days? [speaker001:] You will need to contact us again. And if needed we will send it out again. [speaker002:] How about you just check the status, just for peace of mind. [speaker001:] Sometimes the status will be marked as delivered but will eventually be delivered. Since it has no been 7 days we cannot take any further action. You can log into your account to see your order. [speaker002:] OK. As long as u resend it after 7 days. [speaker001:] You will need to contact us after 7 days for us to resend it. Anything else I can help you with? [speaker002:] ok. ill call first [speaker001:] Thanks. Have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I recently lost me phone. I needed it for the two factor authentication. Now I can't log into my account. [speaker001:] I can certainly help you with that. Can I please have your full name and email address? [speaker002:] My name is Joseph Banter, my emails is JBanter@email.com [speaker001:] Thank you. Please give me a moment to review your account. I've sent a reset code to your email address. Please use the code to reset your two-factor authentication and log into your account. [speaker002:] Okay, I did that and it worked. [speaker001:] To help keep your account safe, please consider reading our guide on best practices for security. A link to this guide will also be sent to you. [speaker002:] Thank you. [speaker001:] Is there anything else I can help you with today? Thank you. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Ummm I just saw I was charged for a phantom order [speaker001:] You are wanting to dispute a purchase that you never made? [speaker002:] Yes [speaker001:] May I have your full name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] Your username, email, and order ID are now needed. [speaker002:] Rodriguezd638 rodriguezd638@email.com 3950801381 [speaker001:] One moment and I will check to see if the system made an error. It seems the system is not finding an error. May I know your membership level? [speaker002:] Bronze I just never ordered these boots [speaker001:] Unfortunately, since this is not a system error, there is nothing that can be done. [speaker002:] So I get charged for something I never ordered or received? youve lost my business [speaker001:] I am sorry to hear that Mr. Rodriguez. Is there anything I can do for you today? Have a great day. [speaker001:] Hello, how may I help you? [speaker002:] I would like to find out how to cancel my subscription service [speaker001:] You can cancel your subscription at any time and you won't be charged for the next month. However, you will be charged for the current month and your subscription benefits will be enabled until the end of the month. Your question was about that subscription cancellation policy, correct? [speaker002:] Yes I want to cancel it [speaker001:] Okay, so you want to check your subscription status and cancel it? [speaker002:] yes please [speaker001:] Okay, can I have your full name, account ID, and order ID? [speaker002:] David Williams I don't have an account ID or order ID. Can I cancel this myself through my account? [speaker001:] Oh okay. Yes, you can cancel it yourself. It will be in your account options page. [speaker002:] Ok great [speaker001:] Is that all for today? [speaker002:] Yes, thanks [speaker001:] Okay, have a nice day. [speaker001:] Hi, what can I do for you? Hi, are you still there? [speaker002:] I'm thinking of buying some stuff, but want to know about membership level choices [speaker001:] What membership things do you want to know about? [speaker002:] Which levels are available and what's the difference? [speaker001:] AcmeBrands Membership is the official rewards program for our most valued customers. The membership levels include Bronze, Silver, and Gold. All other customers are considered guests. Unlike other programs, we do not offer overly ostentatious titles such as Platinum or Super Exclusive Access. Membership is different than a subscription. Does that answer your question? [speaker002:] Yes, thanks! [speaker001:] Can I answer any other questions for you? [speaker002:] Um, how do I qualify for membership? [speaker001:] Membership cannot be bought directly. Rather, they are earned through repeated purchases over a period of time. Bronze membership is given to any customers who have made over $500 worth of purchases in the last year. Silver membership is given for $1 Silver membership is given for $1000 worth of purchases in the past year. Finally, Gold members are from $2000 of purchases and a short questionnaire. [speaker002:] Okay, thanks, thats all I need [speaker001:] Can I help you with anything else? [speaker002:] Nope, thank you.:] [speaker001:] Have a nice day! [speaker001:] hello, how can I help you today? [speaker002:] i need to change my payment method [speaker001:] great, to get started, can i please get your name or account id? [speaker002:] my name is Joseph Banter my account ID is 8965846 [speaker001:] Ok, thanks Joseph I will also need to get your Order ID [speaker002:] my order ID is 6584765 [speaker001:] wonderful all those items are verified! Did you order anything that might have already shipped? any products? [speaker002:] Yes i ordered a Michale Kors jacket [speaker001:] OK, so your payment method will only apply to new items, but now the jacket is that ok? [speaker002:] yes please [speaker001:] great, now that i have verified your identity, what is the desired new payment method? [speaker002:] My new payment method will be Visa credit card [speaker001:] ok, great, that is complete do you need anything else? [speaker002:] no that is all i need thank you [speaker001:] wonderful, have a nice day! [speaker001:] Hi! How may I help you today? [speaker002:] Hi. I received my order but I need to make a return. There is a stain on these boots. [speaker001:] Sorry that happen! Can I have your name [speaker002:] Alessandro Phoenix [speaker001:] I will also need your username, email, and order id please [speaker002:] user name is ap350628, user name ap350628@email.com and order ID is 6646843503 [speaker001:] What is your membership level [speaker002:] Gold [speaker001:] what was the date of purchase [speaker002:] 2020-02-10 I have a great outfit I wanted to wear these with. Hope I can get a replacement [speaker001:] Can you purchase me with your address for the shipping label [speaker002:] 2952 Brushwick Dr La Fayette, CA 94723 [speaker001:] the refund will be issued today so that you can reorder online [speaker002:] Wonderful, thank you! [speaker001:] How would you like to return them back to us, by mail, in store or drop off center [speaker002:] by mail, please [speaker001:] I have processed the return. Is there anything else I can help with today? [speaker002:] I think that is all. Thanks for your help. I appreciate it. [speaker001:] Thank you for contacting AcmeCorp, have a great day [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi there, I can't seem to get into my account because I forgot my username. Can you help me out? [speaker001:] Sure thing, let's try to get your username recovered. Could you give me your Full name please? [speaker002:] Okay. Thank you. Sure. Chloe Zhang [speaker001:] Great, I was able to pull up your acocunt. I'll also need 2 more pieces of information to verify your identity. Could I have 2 of the following? Your Zip code, Phone number or Email. [speaker002:] My zip code is 23932 and my phone number is 986-4768 [speaker001:] Great everything looks good. let me get that username for you. [speaker002:] Thank you so much. [speaker001:] CZhang1 is the username associated with your account. Was there anything else I could help you with today? [speaker002:] Thanks! That's all I needed, thanks for helping me out. [speaker001:] Have a great day! [speaker001:] hello [speaker002:] Thank you for contacting Acme. How may I help you today? [speaker001:] i would like to liik at returning a recent purchase. [speaker002:] Certainly. May I ask the reason for your return? [speaker001:] It's color is incorrect. I also think one leg is longer than the other? [speaker002:] Oh, I'm sorry to hear about that. We can definitely get this squared away May I ask your full name to begin with? and then you username, email address and order ID [speaker001:] Rodriguez Domingo I dont have the order ID can you look it up for me [speaker002:] I'll see what I can do do you have your username and email address? [speaker001:] rodriguezdomingo978 rodriguezdomingo978@email.com [speaker002:] Okay, I can see your details even without the order ID I'll just need to check if the return period is still open. May I have your membership level? [speaker001:] Guest How are you doing today how is the weather [speaker002:] Okay, for a guest member, we allow refunds up to 30 days after the date of purchase [speaker001:] how long have you been with the company? may i process a return and a refund with a prepaid shipping label? [speaker002:] It's a little rainy out here, but nothing unusual for April. I've been here since I got back from 'nam Yes, I can send you a shipping label if the purchase is no more than 30 days old or if you have the receipt, either one will work I guess I'll just need a mailing address so that I can send this label to you, then [speaker001:] when was my order placed? [speaker002:] according to our records, it was placed 28 days ago, so you're still in good shape [speaker001:] 7878 Lexington Ave San Lima, CA 37540 is my mailing address may i begin the process for a refund? [speaker002:] You can indeed, I'll just record some more details on my end [speaker001:] awesome [speaker002:] okay, the return has been entered into our system. As soon as you are able, use the shipping label to send that back to us, and a refund will be issued Is there anything else I can help you with today [speaker001:] awesome thanks for the help nope that was all [speaker002:] Great. Have a good day. [speaker001:] Hello. How may I help you today? [speaker002:] Hi, I wanted to know if you could check on my order? My shipping time is not what it should be [speaker001:] Sure. May I have your name please? [speaker002:] David williams [speaker001:] Can I have your account ID and Order ID? Do you think the delivery time is wrong? [speaker002:] Yes, my account ID is SUAAXNCSQ8 and my Order ID is 9273051302 Yes, it should be here by 2 and it is showing 5 [speaker001:] Ok one moment while I look into this. [speaker002:] Thanks [speaker001:] What is the shipping status on this order? [speaker002:] Order received [speaker001:] Can you check to see if it was already deliverd? Wait Im sorr. I read that wrong Its still in our system. [speaker002:] Yes, I have not received it [speaker001:] Ok I have changed that time for you. Anything else I can help you with? [speaker002:] Thank you. Nope [speaker001:] Great. Have a nice day. [speaker001:] hi how can i help you [speaker002:] Hello, I was trying to check my account for information on an order but I seemed to have forgotten my username [speaker001:] sure! What is your ful name [speaker002:] Rodriguez Domingo [speaker001:] Waht is your zip code, phone number, zip code and email address? [speaker002:] 27468, 599-7200, rodriguezdom4525@email.com [speaker001:] YOur username is rdmonigo1 [speaker002:] Thank you [speaker001:] Do you need anything else? [speaker002:] That is all [speaker001:] havea. good day [speaker001:] Hi! How can I help you today? [speaker002:] I'm trying to buy an item but I see that it's out of stock [speaker001:] Oh no! Just a moment What is your full name or account ID? [speaker002:] My name is Sanya Afzal [speaker001:] What is the item? [speaker002:] It's a Guess shirt [speaker001:] I am going to inform the purchasing department so they can do a better job. [speaker002:] Thanks [speaker001:] Is there anything else I can do for you today? [speaker002:] I'd like to still be able to get the shirt [speaker001:] What I can do is put the item on a back order so it ships once available? [speaker002:] That would be great [speaker001:] Great, can I use the card that is on file? [speaker002:] Yes that's fine [speaker001:] You're all set! Is there anything else I can do for you today? [speaker002:] That's it. Thanks a lot [speaker001:] Awesome. You have a good day alright. [speaker001:] Hello, how are you doing today? [speaker002:] Good. [speaker001:] What can I help you with? [speaker002:] I want to check on my order status and can't seem to remember my password [speaker001:] I can help you figure that out, what is your name? [speaker002:] Joseph Banter [speaker001:] Thank you. I will also need some information to verify your identity. What is your zip code and email address? [speaker002:] 28269 josephbanter@email.com [speaker001:] Great, thanks! Your username is Jbanter1 Is there anything else I can help you with today? [speaker002:] I have my username. It's my password I can't remember [speaker001:] Oh I'm sorry! I cannot give you your old password, but I can help generate a new temporary one. Do you have your pin number? [speaker002:] My pin is 7432 [speaker001:] Ok, here is the new password for you: eurn2eayqe [speaker002:] Thank you! [speaker001:] You're welcome:] You have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hello, I would like to know how often some jeans need to be washed that I am interested in [speaker001:] What jeans are you interested in? [speaker002:] Michael Kors [speaker001:] Under normal wear, these jeans should be washed at a rate of once a week. This accounts for about two or three uses during that week. We recommend against washing all the time to preserve the color. Of course, if you have been engaging in heavy-duty Can I do anything else for you? [speaker002:] That is all thank you [speaker001:] Have a nice day [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi. It looks like my subscription was removed from my account, but I want to keep it. This email says it was removed for some reason? [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Norman Bouchard [speaker001:] I'm so sorry for the inconvenience, Norman. Let me check the system and get an answer for you. Norman, I sincerely apologize. It looks like that may have been a scam email. If you check the email header, it likely did not come from AcmeCorp's marketing team. [speaker002:] Oh. So I'm still a Bronze member? [speaker001:] Yes! Your membership is still active and you don't need to do anything further. I apologize again for the inconvenience. Is there anything more I may help you with today? [speaker002:] No that's it, thank you. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, how may I help you? [speaker002:] HI, I forgot my username and can't login [speaker001:] Sure! Can I have your full name, email and zipcode? [speaker002:] Rodriguez Domingo Email Address: rd815770@email.com 5073 [speaker001:] rdomino22 is your username! [speaker002:] Oh awesome. Thank you! I was able to login. Thank you for your help [speaker001:] No problem! Anything else today? [speaker002:] That's all [speaker001:] Have a good day! [speaker001:] Hello, how can i help you today [speaker002:] Hello can you explain your membership levels to me please? I figure since I will be shopping more often here, it would be a good idea to become a member [speaker001:] There is bronze Silver and Gold Membership levels based off of amount you have spent throughout the year. Bronze gets basic deals and promo codes. Silver is able to be more leniant with returns and have agents make purchases for them Gold allows unlimited refunds and always getting the benefit of the doubt in refunds [speaker002:] So the gold level also has the benefits of the other two levels? I will be shopping a lot because I got a new job and need new clothes [speaker001:] Yes Gold has all previous levels and is obtained when you have spent 2000 Dollars within a calender year [speaker002:] That sounds like the level for me, thank you for that information today [speaker001:] No problem, have a good day [speaker001:] Hello, how may I help you today? [speaker002:] Hello, can you tell me how much gift wrap costs? As in, how much it costs to have my items gift wrapped. [speaker001:] Sure let's see what I can find out for you. One moment, [speaker002:] OK. [speaker001:] So here is what I have found for you. Gift wrapping costs a fixed price of $4.99 per item, but availability may vary depending on if the item is oversized. We also allow the option of adding up to 300 characters with any gift-wrapped purchase. You must specify a separate message for each item you are gift-wrapping, even if it is a repeat of another message. [speaker002:] Okay, sounds great, thanks so much. [speaker001:] Of course! Is there anything else I can help you with today? [speaker002:] That's all, thank you. [speaker001:] You have a great rest of your day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hello, I have previously returned a item and my billing statement is showing that the charge has not been reversed yet. [speaker001:] I can certainly help look into this for you. Can I have your full name or account ID please? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal. To pull up your purchase can I have your username, email address, and order ID? [speaker002:] cminh079, cminh079@email.com, 2810961499 [speaker001:] How many days have you been expecting your refund to be posted? [speaker002:] Five days now [speaker001:] What is your membership level? [speaker002:] bronze [speaker001:] Unfortunately, I will not be able to be of immediate help with this issue. Generally refunds are posted within 7 days. [speaker002:] Ok so I need to wait a few more days [speaker001:] Check back after 7 days have passed and if your refund has not been posted then, please check back with us. [speaker002:] Ok thanks [speaker001:] Correct. Is there anything else I can help you with? [speaker002:] Thanks that is all [speaker001:] Thank you, have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi there [speaker001:] Hi [speaker002:] My name is Chloe Zhang [speaker001:] Hello Chloe [speaker002:] I wanted to add an item, a guess shirt to my order [speaker001:] I would be happy to help. [speaker002:] It is an existing order and i forgot [speaker001:] Let me pull up your account. [speaker002:] ok [speaker001:] There you are. May I have your account id and order id? [speaker002:] Account ID: WJLVD8XKRN Order ID: 9623244425 [speaker001:] Thank you. What is the current shipping status of your order? [speaker002:] Delivered [speaker001:] May I have your membership level? [speaker002:] gold [speaker001:] The existing order should be delivered soon but I can get this new order out to you ASAP. [speaker002:] ok that would be great! thank you [speaker001:] What item again would you like to add? [speaker002:] Guess shirt for $99 [speaker001:] Well I have that ordered for you, should arrive very shorty. Is there anything else I may help you with today? [speaker002:] Perfect! Thank you [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello [speaker002:] Hello [speaker001:] How can I help you? [speaker002:] I would like to remove a pair of Guess jeans from my order! I added them on accident. [speaker001:] I will be glad to help you with that. Could I have your full name or account id? [speaker002:] Norman Bouchard [speaker001:] Could I have your account id and order id? [speaker002:] Account ID 7SLDPUM24D Order ID 3609246296 [speaker001:] Could you verify the account id and order id? [speaker002:] 7SLDPUM24D 3609246296 [speaker001:] I apologize for the wait. The system is working at pulling your information. [speaker002:] Okay! [speaker001:] I am still trying to pull up your account. While I pull up your account, could you tell me if the item has already shipped? [speaker002:] I believe so! [speaker001:] Could you tell me your membership level? [speaker002:] Bronze [speaker001:] Okay Thank you I apologize for the wait. Let me give you a refund. Could you tell me the price of the jeans [speaker002:] $54 Thank you! [speaker001:] When the package arrives, please call back to start the return process. [speaker002:] Sure! [speaker001:] Is there anything else I can help you with? [speaker002:] No! [speaker001:] Have a nice day. [speaker001:] IM LOOKING OR PRODUCT INFO FOR THE CALVIN KLEIN SHIRT [speaker002:] sure, one moment please. What type of information are you looking for? [speaker001:] What sizes does the shirt come in? [speaker002:] The shirts come in a wide variety of sizes. If a certain size is out of stock on the website it will be available again on the second week of April. You could check back at that point and then place your order! [speaker001:] WHat kind of material is the shirt made with? [speaker002:] Usually its 100% natural think cotton, linen, wool or a mix of those Anything else I can help you with? [speaker001:] How much is the calvin klein shirt? [speaker002:] What price is listed on the website? [speaker001:] $89 [speaker002:] perfect anything else tonight? [speaker001:] is that the correct price? [speaker002:] yes, it is accurate. Anything else I can help you with tonight? [speaker001:] no, thats all thank you [speaker002:] you're so welcome. It was a pleasure chatting with you [speaker001:] Thank you for being an AcmeBrands customer! How may I help you? [speaker002:] Hi, I'm having trouble with your site [speaker001:] What is happening? [speaker002:] it's so slow I can't really use it to do anything [speaker001:] There are a few things we can try. First, are you able to pull up other websites at a normal speed? [speaker002:] yes, all other websites are working normally [speaker001:] Okay. Can you try logging out and logging back in again? [speaker002:] it's just yours that is REALLY slow ok, i tried that and it did not fix the problem [speaker001:] I understand. Can you close all of the other tabs and programs you have running at the same time? Sometimes everything running in the background can slow things way down. [speaker002:] I followed your instructions and closed all other programs, but the issue is still not resolved [speaker001:] Okay. The other options we have now are to submit a report to the website team to fix it, or I can make a purchase for you. Which would you prefer? [speaker002:] submit a report, please thank you [speaker001:] Done! Is there anything else I can help you with? [speaker002:] nothing else, today. thanks for your help [speaker001:] You're welcome! Have a nice day. [speaker001:] Hi. How can I help you? [speaker002:] Hi! I am considering to get a jacket but I have some questions Is it suitable foe extreme weather? And how often should this jacket be washed? [speaker001:] Jackets are wind-proof and insulated from cold If you wear if regularly we recommend twice a season or more. If you don't wear it too often once a season can be good enough. [speaker002:] Ok good to know [speaker001:] Yes, I hope you will be happy with your jacket Is there anything else I can do for you today? [speaker002:] I think I like this one That's all. Thank you [speaker001:] Ok, I'll end this chat now [speaker002:] Have a good night [speaker001:] You have a good night too:] [speaker001:] Good afternoon, how can I help you today? [speaker002:] Good afternoon to you too. I am a little upset that your ck jeans is way more than the other stores [speaker001:] Oh no! I am so sorry about that. Let's see what we can do. Can I get your full name or Account ID? [speaker002:] ok Alessandro Phoenix PNIQXCLINS [speaker001:] Do you have your Order ID so I can verify your identity Alessandro? [speaker002:] 7251993578 [speaker001:] I'm really sorry our jeans were more expensive than our competitors. We try and have the lowest prices but prices change so often it is hard to keep up! [speaker002:] that's not what I want to hear if you can perhaps match the price of the competitor or something helpful that would be nice [speaker001:] I'm going to notify my manager so they can keep up with this better. Can I send you a promo code so the price will come down and match our competiors? [speaker002:] That would really help I would like to keep shopping with your company [speaker001:] FG51W There you go Alessandro. That should help. [speaker002:] Is that the promo code to use [speaker001:] Yes, it will give you 30% off. [speaker002:] ok cool i really appreciate that Wow awesome! [speaker001:] Is there anything else I can help you with today? [speaker002:] thanks No that's all thank you [speaker001:] I'm glad I could help. You have a nice day. [speaker001:] Hi, how can I assist you today? [speaker002:] Hi. I'm interested in the width of Michael Kor shoes [speaker001:] I will do my best to find that out for you [speaker002:] Are they regular or extra wide [speaker001:] Our boots comes with a variety of sizes. One thing to note is that our boots are generally made wider. Our boot size follows the U.S. system but with an additional 16 Inch in width. If you have any concerns about sizing, please try to purchase and t ake advantage of free returns. [speaker002:] Ok I'll look at page.. [speaker001:] Is there anything else I can help you with? [speaker002:] Would you say I should order same size I normally wear [speaker001:] Definitely. [speaker002:] ok thanks bye [speaker001:] If it ends up being too wide or too narrow you can always exchange it for another size. [speaker002:] great thank you [speaker001:] Does that answer your questions satisfactorily? [speaker002:] yes [speaker001:] Great! Have a wonderful afternoon. [speaker001:] Hi, what can I do for you? [speaker002:] Hi! I just signed up for premium subscription service. Do I need to spend certain amount of money to keep my subscription? [speaker001:] You do need to spend a certain amount through purchases at our store. In the last year if you've spent $500 or more you get Bronze, $1000 or more and you get silver, and if you spend $2000 or more you get gold. [speaker002:] What are the differences between silver and gold. Right now I have bronze [speaker001:] Bronze only gets the savings on shipping fees and promo codes. Silver can cancel orders at any time and have an agent make purchases for them. Finally, gold members can make as many refunds as they want and are trusted more. Before I let you go, would you say you were more interested in the pricing or the benefits? [speaker002:] pricing [speaker001:] Okay, anything else? [speaker002:] That will be all [speaker001:] Thanks and have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] I can't access my account. It wants to do two step authentication and I'm not getting the text [speaker001:] Can you tell me why you aren't getting the text? Like if the phone is unavailable to you or something. [speaker002:] I lost my old phone and got a new one, maybe that's the issue. [speaker001:] Yes that information helps out a lot, can I have your full name or account id? [speaker002:] Joseph Banter [speaker001:] The account has been pulled up can I have your email address to send you a code? [speaker002:] jbanter3@email.com [speaker001:] That has been recorded now, to be on the safe side I am also sending you a link about best security practices as well [speaker002:] sounds good [speaker001:] You will receive that email as mentioned that will let you go in and change that authentication, is there anything else I can help with? [speaker002:] No that's it. [speaker001:] have a great day [speaker001:] Hi [speaker002:] Thank you for contacting AcmeBrands! How can I help you today? [speaker001:] When does the fall collection drop? [speaker002:] I can find that information for you, but first can I have your name? [speaker001:] Crystal Minh [speaker002:] Give me one moment, Crystal, while I find our fall collection date for you. Our seasonal collections start on the 3rd day of the month for each season. Our fall collection will start on October 3rd. [speaker001:] Thanks, that is all for today. [speaker002:] You're welcome. Is there anything else I can find for you? [speaker001:] bye bye [speaker002:] Have a great day! Goodbye. [speaker001:] Hello, how may I help you? [speaker002:] Hello, I hope you can help today, I am trying to view my shopping history but can not get signed in I can't access my account because I no longer have the phone I used for two factor authentication Is there another way? [speaker001:] I can help you get into your account. If I could get your name we can start the process of unlinking the two-factor authorization from your account. [speaker002:] The name is Norman Bouchard [speaker001:] Thanks, Norman. We can send you a link to reset the 2FA. What's the email? [speaker002:] I only have a pin number available to me [speaker001:] Okay, we can use that. [speaker002:] Perfect thank you [speaker001:] What's the PIN? [speaker002:] 35603 [speaker001:] Thank you. We'll send the email to the address on file. There you can reset the 2FA. Also, feel free to review our guidelines for online security. Is there anything else I can help with? [speaker002:] Thank you so much, have a good day [speaker001:] Have a good day! [speaker001:] Hi [speaker002:] Hello [speaker001:] I forgot my password [speaker002:] Give me your full name And your username too [speaker001:] Chloe Zhang [speaker002:] Your username Are you there? [speaker001:] Hi not sure what my username is Can you get it from my name? [speaker002:] No [speaker001:] I have my security answer i can look it up [speaker002:] Do you have a pin number or answer to security question? give me the answer [speaker001:] Singh [speaker002:] This is your new password: o144z4icju9 [speaker001:] Thank you [speaker002:] You are welcome. Will this be all for today? [speaker001:] Hello, how may I help you today? [speaker002:] Hello [speaker001:] Is there something I can help you with today? [speaker002:] yes I would like to make sure that the total cost of my items to purchase are equal to the prices listed below [speaker001:] Did you have a problem on your bill? [speaker002:] will i got an email notification telling me otherwise [speaker001:] Let me look in to that for you. [speaker002:] it stated that the total cost was not equal to the order prices sure thing thank you do you need any information from me? [speaker001:] Can I get our full name or Account ID? [speaker002:] sure my name is Chole Zhang and my account ID is SFM8BOYCMR [speaker001:] Thanks Chole. To verify your identity can I also get your Order ID? [speaker002:] sure the Order ID is 6511772766 [speaker001:] My system is having trouble verifying you. Just to clarify. You placed an order and you got an email and the prices were incorrect? [speaker002:] yes my email is czhang54@email.com the Order ID is 6511772766 with a purchase date of 2019-11-13 [speaker001:] Just one moment Chloe. I'm sorry, you said your name is Chole Zhang? [speaker002:] yes [speaker001:] Not Chloe? [speaker002:] I am Chloe Zhang [speaker001:] You just had a typo when you told me your name. I found you now!:] I've validated your identity, let me look up the purchase. [speaker002:] sorry about that [speaker001:] do you have a user name? [speaker002:] i do, it is czhang54 [speaker001:] I just looked up your order and the prices are all correct. There must have been an error in the email your received. [speaker002:] oh all right thank you [speaker001:] Is there anything else you need today? [speaker002:] nothing else thank you [speaker001:] Thanks, you have a great day Chloe. [speaker001:] Hi! How may I help? [speaker002:] Hello my name is Sanya Afzal and I woul d like to know the state of a refund [speaker001:] Okay! May I have your username, order ID and email to verify? [speaker002:] Username: safzal09 Order ID: 5387971249 Email Address: safzal09@email.com [speaker001:] Your online refund is in progress, it should be finished sometime this week. If not, please contact us. Anything else today? [speaker002:] No that would be al thanks a lot for the assit [speaker001:] Have a good one! [speaker001:] Hello, how can I help you today? [speaker002:] Okay, I'm shopping for clothes and I don't know what size will fit me because I was on a diet and lost a lot of weight. I'm trying to guess my size. But I'm not sure if I am getting the right size [speaker001:] I see. [speaker002:] Will I be able to return the clothes if they are the wrong size? [speaker001:] Congrats on the weight loss. [speaker002:] Thank you:-] [speaker001:] Are you inquiring about a specific item or is this a general question? [speaker002:] Just a general question about return policy I guess. [speaker001:] Sure, let me just check that for you. Our return policies do depend on membership level, can I ask yours? [speaker002:] I'm Bronze level [speaker001:] You'll be able to return any item within ninety days, no questions asked. [speaker002:] Really? That's awesome! [speaker001:] We're happy to offer this service to our loyal customers. Can I help with anything else? [speaker002:] I thank that's it. I'm glad to know I can shop for clothes with no worries.:-] [speaker001:] I'm happy to have helped, have a great day. [speaker001:] Hi, how may I help you? [speaker002:] I need to confirm my shipping address. I got an email saying it was going somewhere else. My name is Sanya Afzal [speaker001:] ok, I can help with that. Can I have your Account ID and Order ID? [speaker002:] Account ID: PFTYQXBGWV Order ID: 3071873553 [speaker001:] thank you I need to check on your order. Can I have your email and Username? [speaker002:] Email Address: sanyaa79@email.com Username: sanyaa79 [speaker001:] thanks you, let me check our system. Ok can I have the correct shipping address? [speaker002:] 9214 Kennedy St San Lima, TX 28091 [speaker001:] Ok, It's changed to the correct address. Thank you for contacting us about this issue! Sorry for the inconvenience [speaker002:] Thank you for correcting that. That's all I needed. [speaker001:] ok, have a great day! [speaker001:] Hi. Thanks for contacting client support, how may I help you today? [speaker002:] I never receive my product. [speaker001:] I'm sorry to hear that. Let's start by getting your full name. [speaker002:] Joseph Banter I am waiting for 5 days [speaker001:] I see. I need a few more details to pull up your order. Can I ask for your username, email address and Order ID? [speaker002:] josephbanter563,josephbanter563@email.com,0705477599 [speaker001:] It looks like that item should be arriving any time. [speaker002:] thanks for the info. [speaker001:] Sometimes items are marked as delivered but still take one or more days to get there. I wouldn't worry until it's been over a week. [speaker002:] ok [speaker001:] Is there anything else that I can do for you today? [speaker002:] no [speaker001:] Thanks for being an Acme customer, have a great day! [speaker001:] Hello, how can i help you [speaker002:] I got charged twice for my subscription. [speaker001:] I will be happy to help you with that. Can i get a name please. [speaker002:] Joyce Wu [speaker001:] I found your account, Joyce. Can I get your account id and order id now. [speaker002:] account id is CY9N7FIRX1 and order is 3371277238 [speaker001:] I verified your identity. Now can i get your membership level. [speaker002:] Bronze [speaker001:] I will check with the system to see if this error is valid. Okay, it says this error is valid. How much were you billed for the second time? [speaker002:] 60 dollars [speaker001:] Then I will give you a refund for 60. [speaker002:] ok [speaker001:] Okay, I have sent the refund to you do you need anything else? [speaker002:] Thanks. That's all. [speaker001:] have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] My cart isn't updating when I add something. What's going on here? [speaker001:] I can help you through some steps to troubleshoot this issue [speaker002:] Okay what should I do? I'm trying to buy this Calvin Klein jacket [speaker001:] Your cart doesn't update when you add items, correct? [speaker002:] That's right [speaker001:] Could you try refreshing the page and adding the item again please? [speaker002:] Okay, let me try that. The cart still isn 't updating [speaker001:] Okay, attempt to log out and back in and see if the problem persists. [speaker002:] Let me see if that works. Okay, yeah that did it! Is that it? [speaker001:] Great! Is there anything else you need? [speaker002:] That was it, thanks very much. [speaker001:] Have a good day! [speaker001:] Thank you for being an AcmeBrands customer! How may I help you? [speaker002:] Hi can you please change the shipping address on my purchase it's a gift [speaker001:] Sure! I'll need a few pieces of information from you first. May I have your full name? [speaker002:] I was sending it to 621 2nd Ave San Lima, WA 61661 but that has changed Sure Crystal Minh [speaker001:] Do you know the shipping status of your order? [speaker002:] out for delivery I havent received it as of yet thank goodness [speaker001:] Thanks! May I have your username, email address, and order ID? [speaker002:] crystalm249@email.com crystalm249@email.com 7198207344 [speaker001:] What is your username? [speaker002:] Crystalm249 [speaker001:] Thanks! We caught it just in time so we can still reroute it to the new address. What address did you want to send it to? [speaker002:] Awesome the new address is 4627 2nd ave same zipcode just down the road [speaker001:] There we go, the driver has been notified of the change. Is there anything else you need today? [speaker002:] Amazing!!! Thanks so much [speaker001:] You're welcome! [speaker002:] no that's all thanks for your time [speaker001:] Have a great day. [speaker001:] Hello, I would like to find out how much my current refund is. [speaker002:] hello sure! [speaker001:] I would like to add an item to the refund as well. [speaker002:] What is your full name? [speaker001:] Chloe Zhang [speaker002:] Whats your username, email adn order id [speaker001:] Username: cz719361 Email Address: cz719361@email.com Order ID: 9482113639 [speaker002:] What is the item that you want to add to it? [speaker001:] Tommy Hilfiger Jeans. They are $54. [speaker002:] Wahta was the previous refund for? the amount [speaker001:] The previous refund was $100 and I would like to add these jeans to it. [speaker002:] great, your refund has been updated [speaker001:] Thank you! [speaker002:] do you need anything else [speaker001:] hello [speaker002:] Good afternoon, how can I help you today? [speaker001:] i'm still waiting on a charge on my account to be reversed. i completed the return already any idea what's going on? [speaker002:] I can certainly look in to this for you. Just to clarify, you returned an item and haven't received credit yet? [speaker001:] yes [speaker002:] Can I get your full name or account ID? [speaker001:] Rodriguez Domingo [speaker002:] Thanks Rodriguez. One moment while I pull up your account. I just have to validate your order. Can I get your username, email address and Order ID? [speaker001:] sure rd087143, rd087143@email.com, 1948998602 [speaker002:] How long have you been waiting for the refund Rodriguez? [speaker001:] a week [speaker002:] Has it been more than 7 days? [speaker001:] tomorrow it will be more than 7 [speaker002:] It usually takes 7 days to show up. I'm sure you will see it tomorrow. [speaker001:] alrighty [speaker002:] Please contact us if it does not come tomorrow. Is there anything else I can help you with? [speaker001:] that was it [speaker002:] Thanks and have a great day. [speaker001:] Good afternoon, How can i help you. [speaker002:] Hello, I would like to know the return policy of your site [speaker001:] Ok, one moment please Do you have a problem with a product? [speaker002:] No, I am thinking about buying a product. But want to check if you guys allow returns. [speaker001:] Yes, we have a refund option if that is what you need to know. ^^ [speaker002:] Okay, That is great. Thanks for the answer [speaker001:] Anything else you need friend? [speaker002:] That's all I wanted to know. [speaker001:] Ok I see, a pleasure to help you then. Have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] I would like to know more about a product [speaker001:] Sure what product did you want to know more about? [speaker002:] I would like to know how long is the leg length [speaker001:] For what type of item? [speaker002:] Product: jeans Brand: Michael Kors Amount: $74 [speaker001:] Sure, one moment. The standard pair has an inseam of 36 inches and an outseam of 42 inches. This is too long for most people since the jeans are meant to be tailored to match the exact height of the user This label can be found by looking on the inside of the jeans at the back-right area. You will see the size listed as width and then inseam length. [speaker002:] Okay thank you for the information [speaker001:] You are most welcome. So the standard when you order will be 36 and a 42 inseam. [speaker002:] Okay, thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] That is everything, again thank you Have a great day [speaker001:] Have a wonderful rest of your day! [speaker001:] Hello, how may I help you? [speaker002:] I wanna manage my shipping details due to change in my living situation. [speaker001:] Let me help you with that. What exactly do you want to change about your shipping? [speaker002:] address 2093 Primrose Ave La Fayette, TX 41396 [speaker001:] Could I have your full name or account id? [speaker002:] I also wanna cancel order Account ID: HVAVEQDZHK [speaker001:] Could you tell me the shipping status of your order? [speaker002:] in transit [speaker001:] Thank you. Could I have your username, email address and order id to validate your order? [speaker002:] Order ID: 3027669984 Username: jbanter1 Email Address: jbanter1@email.com [speaker001:] Thank you. And you also want to cancel the order right? [speaker002:] yes [speaker001:] Can I help you with anything else? [speaker002:] no [speaker001:] Have a good day. [speaker001:] I would like to check the status of my order because there seems to be an extra fee added for no reason [speaker002:] Okay, can I have your name? [speaker001:] Crystal Minh [speaker002:] Can I have yoru account ID and order ID? [speaker001:] Account ID: 3R30Y3FLUZ Order ID: 6497308368 [speaker002:] WHat is your membership level? [speaker001:] Guest [speaker002:] Unfortunately this fee was not an error and there is nothing else I can do about this. Can I help you with anything else? [speaker001:] Ok, I understand. Thant is everything I needed help with today [speaker002:] Have a nice day [speaker001:] Hello and thanks for contacting Acme customer support. How may I help you today? [speaker002:] Hi! I had placed an order for an item but I realized that I need the item sooner than I thought I was hoping I could upgrade it to overnight delivery if possible [speaker001:] That happens and I'll see if we can fix that for you. Can I start by getting your name? [speaker002:] Joyce Wu [speaker001:] Can I also have your Account ID and your Order ID? [speaker002:] Account ID: WUDAFQ9SVM Order ID: 6515736977 [speaker001:] Perfect And what is the current shipping status on that package? [speaker002:] It says In Transit [speaker001:] Unfortuately, because the item is already in the shipper's hands I can't change the shipping method. [speaker002:] No way to expedite it? [speaker001:] But, it should be there either today or tomorrow! [speaker002:] Oh okay. That sounds good. Thank you [speaker001:] No problem. Is there anything else that I can do for you today? [speaker002:] Thats all. Thank you for your help [speaker001:] Thanks for shopping with Acme. Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Yes i would like to return an item because it had a stain on it when i got it [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can you please provide me with your full name, username, email address, and order ID? [speaker002:] David Williams username is dw862139, email address is dw862139@email.com and order is 7251724554 [speaker001:] Thank you. Can you please tell me your membership level? [speaker002:] Guest [speaker001:] Can you please tell me the date of purchase? [speaker002:] 3162020 [speaker001:] Your order is eligible for return. Can you please tell me your full address so that I can print out a return label for you? [speaker002:] sure its 8939 Lexington Ave La Fayette, CA 47813 [speaker001:] Would you like to return your order by mail, in store, or at a drop off center? [speaker002:] in store [speaker001:] Your return process has been started. Please bring your order to one of our store locations at your earliest convenience. [speaker002:] ok, thank you so much [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] that will be all [speaker001:] Thank you. Have a great day! [speaker001:] hi [speaker002:] Hello, how can I help you? [speaker001:] I would like to know how to get the premium membership [speaker002:] Okay, just one second while I look it up. Membership cannot be bought directly. Rather, they are earned through repeated purchases over a period of time. Bronze membership is given to any customers who have made over $500 worth of purchases in the last year. Silver membership is given for $1000 worth of purchases in the past year. Finally, Gold members are from $2000 of purchases and a short questionnaire. Is there anything else I can help you with? [speaker001:] . That would be all. Thanks for the clarification. [speaker002:] No problem, have a great day! [speaker001:] Hello [speaker002:] Hi How may I help you today? [speaker001:] I would like to lodge a complaint please [speaker002:] I'm sorry to hear that. What seems to be the problem? [speaker001:] It seems many items are always out of stock and I just dont understand why Is this related to covid-19? it seems everywhere I shop I have the same problem I am so tired of it [speaker002:] Oh, I'm sorry to hear about that. We have had some minor issues relating to deliveries, but nothing major [speaker001:] Do you know why this happens? ok [speaker002:] If I could take down some of your information, I'll file a report with our purchasing department [speaker001:] I guess I just have a need to shop while in isolation that would be great thank you [speaker002:] Hopefully then I'll be able to find out why so many of the items you're looking for are out of stock [speaker001:] ty [speaker002:] I'll just need either your full name or your account ID [speaker001:] Sanya Afzal [speaker002:] Okay, I'm letting the purchasing department know about the problems. Hopefully they should be able to get more stock in soon [speaker001:] great, thank you [speaker002:] You're welcome. Is there anything else I can help you with today? [speaker001:] No that was all. Have a good day! [speaker002:] You too [speaker001:] Hello, how may i help? [speaker002:] Hi I was looking at a pair of boots and have a question [speaker001:] ah yes, what is the question? [speaker002:] Its the Calvin Klein boots. I wanted to know if they come with a warranty? [speaker001:] I can check to see if those boots are covered by warranty for you today! May i have your name? [speaker002:] Alessandro Phoenix [speaker001:] I have an answer here Alessandro The boots come with a 12 month warranty for material and workmanship defects it does not cover normal wear and tear [speaker002:] ok cool [speaker001:] is there anything else i can help you with? [speaker002:] that;s it [speaker001:] Have a good day! [speaker001:] Hello. How can i help you today? [speaker002:] yeah, I am going on a camping trip and wondered about some care instructions I am looking at a calvin klein shirt specifically [speaker001:] Okay I'd be more than happy to look into that for you give me just one moment. I've pulled up some information on the shirt and it appears there are no special care instructions you can wash it in a washing machine normally. We do recommend color guard if you are using bleach detergent. [speaker002:] is it durable and all cotton? [speaker001:] Most of our items are 100% cotton but a small few are 90% cotton and 10% linen you can check by looking at the tag. And yes it is durable [speaker002:] cool, thanks [speaker001:] No problem is there anything else I can do for you today? [speaker002:] that's what I needed to know. I will put it in my cart. that'it thanks [speaker001:] Great to hear have a great day [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I just have a general question [speaker001:] Okay. What can I answer for you? [speaker002:] I'm already a bronze member there, but I might need to do a lot of shopping sometime soon, so I wanted to know about the other membership levels [speaker001:] Are you wanting to know the benefits? [speaker002:] Yes, please [speaker001:] As a bronze member, you get saving on shipping fee and promo codes. As a silver member, you would get that and agents would be able to make purchases and cancel order at anytime on your behalf. If you were a gold member, you would get all of that, along with unlimited refunds and are always given the benefit of the doubt anytime a transaction goes wrong. [speaker002:] Ah that's good to hear and that answers my question, thanks [speaker001:] Will that be all? [speaker002:] It will, thanks a lot [speaker001:] Have a great day! [speaker001:] Hello [speaker002:] I would like to return an item because it is the wrong size [speaker001:] Give me your full name [speaker002:] Albert Sanders [speaker001:] I need your username, email address and order id for verification [speaker002:] Username: alberts0 Email Address: alberts0@email.com Order ID: 5790454190 [speaker001:] Purchase validated What is your membership level? [speaker002:] okay Bronze [speaker001:] What is the purchase date? [speaker002:] 2019-12-29 [speaker001:] This is more than 90 days. I will need something else to qualify you for return Do you have the receipt or original package? [speaker002:] ok no i do noy not [speaker001:] Ohh.. I am sorry but you can't return the item [speaker002:] ok, i understand [speaker001:] Sorry for the inconvenience [speaker002:] its okay [speaker001:] Will this be all for today? [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] I very upset that the Calvin Klein jeans I've repeatedly bough from you are now out of stock. [speaker001:] Oh no, I'm so sorry to hear that. I'll see what I can do to help. Can I please have your First and last name? [speaker002:] Albert Sanders [speaker001:] Thank you Albert, I was able to pull up your account. Was this the only item you had an issue with? [speaker002:] yes but I need those jeans [speaker001:] Alright, I'm going to file a report with our purchasing department to get them back in stock asap. So they don't go out of stock before you get a chance to order them would you like me to place a back order for you? [speaker002:] I already have an order. Order ID is 5600581777. [speaker001:] Oh, that's great to hear! Was there anything else I could help you with? [speaker002:] no today but I'd really like those jeans soon. opps. That should have read "not today" [speaker001:] Sure thing, I understand. The message I reported to the team was to get them back in stock ASAP. If that's all I would like to thank you for letting us know about the issue. I hope you have a great day! [speaker001:] hello? [speaker002:] hi how can i help you? [speaker001:] question about premium membership what do I get out of it? [speaker002:] sure! Firstly, All members are invited to the annual holiday extravaganza with open bar and free flights from anywhere in the US. Each level has different perks: Bronze members save on shipping fees and promo codes. Silver members get all the previous perks, can have agents make purchases on their behalf and can cancel orders at any time. Gold members get unlimited refunds and [speaker001:] really! wowo [speaker002:] does that help? [speaker001:] tell mem more anything else? [speaker002:] that's all! [speaker001:] what if I want to buy alot of things. there is no further reward? beyond gold [speaker002:] no gold is the highest level [speaker001:] ok tahnks [speaker002:] Finally, Gold members are from $2000 of purchases and a short questionnaire. [speaker001:] hi! i want to update the phone numebr on my account [speaker002:] Welcome to customer service unit I will help you with that Just give me a moment Please give me your full name or account id [speaker001:] Rodriguez Domingo [speaker002:] Now can you provide me your current phone number? [speaker001:] 033-0776 [speaker002:] Now I just need to verify your identity and we weill be through with this [speaker001:] Name: Rodriguez Domingo Username: rodriguezdomingo160 Email Address: rodriguezdomingo160@email.com [speaker002:] Please give me your zip code, pin number, username [speaker001:] 65103 pin: 63817 user name rodriguezdomingo160 [speaker002:] Good. I'll verify your identity now. Identity verified!!!! Now please send me the phone number you are switching to [speaker001:] thank you! 033-0777 [speaker002:] It's a success. Your phone number has been successfully changed [speaker001:] thank you!! [speaker002:] Would that be all for today? [speaker001:] Hi, how can I help you today? [speaker002:] Hello. I have recently ordered a jacket, but I need to make a change to where it is being shipped. [speaker001:] Of course. Can I start with your full name please? [speaker002:] Sure! Rodriguez Domingo [speaker001:] Great, can you please also tell me the shipping status? [speaker002:] According to my Order Statement the order was received [speaker001:] Ok. Can I please have your username, email address, and order ID? [speaker002:] Let me take a look. Username: rodriguezd140 email address: rodriguezd140@email.com the Order ID on my Order Statement, right? [speaker001:] Yes please [speaker002:] Order ID: 9807282377 [speaker001:] Perfect, thank you. One moment please. I have validated your purchase. I can now request the address change. Ok, the order has been updated. Is there anything else I can help with today? [speaker002:] Am I supposed to change the address, or do you do that now? [speaker001:] I did that, you are all set! [speaker002:] I didn't provide you with the new address though. [speaker001:] Ah ok. Apologies, what address would you like to use? [speaker002:] No problem. It's just down the block a little. 6002 1st Ave, but the same citystatezip [speaker001:] Got it. Done! Is there anything else I can help you with today? [speaker002:] Thank you! We are renovating our old place and it is taking longer than I expected. That's it. Thanks again. [speaker001:] Thank you! Have a good day! [speaker001:] how may i be of service [speaker002:] Hi! I was planning on buying an item and wanted to get some more information about it [speaker001:] i see, so you are inquiring about a single item today, and i can help with that may i have your name please? if you are uncomfortable with that, it is not necesarry what item did you have a question on, and what question do you have? [speaker002:] I was looking at Micheal Kors boots and was wondering if you would know how long does it take to wear in? Joyce Wu [speaker001:] let me check for you joyce. Our boots break in more easily than other brands. Usually 40-60 hours of wear does the trick. Also, applying some boot oil 203 times the first week helps treat the leather, and try to never wear a new pair all day. Wear them 2-3 hours for a few weeks. is there anything else i can assist you with today? [speaker001:] Thank you for contacting Acme Brands! How can I help you? [speaker002:] Hello i wanted to move my shipping to next week delivery I want to avoid any shipping fee [speaker001:] I can help you with that. Can you give me your name please? [speaker002:] Name: Rodriguez Domingo [speaker001:] Can I have your account ID and order ID as well? [speaker002:] Account ID: DKOAGGQ7SV Order ID: 9167845513 [speaker001:] Thank you. What is the shipping status of your order [speaker002:] Shipping Status: Out for Delivery [speaker001:] Unfortunately, I'm unable to change the timing of your shipment because it is about to arrive to you. [speaker002:] oh i see [speaker001:] Is there anything else that I can help you with? [speaker002:] nothing else thank you [speaker001:] Welcome and have a great day! [speaker001:] Hello and thank you for contacting us today. How may I help you? [speaker002:] I want to shop, but dont see anything this is really frustrating! my search isn't working [speaker001:] Oh thats an odd one. It sounds like your search function isn;t working Haha just as I typed it Let's see what we can do to get it fixed. [speaker002:] well at least we are on the same page to start, lol I would appreciate any help here [speaker001:] I'll be glad to help. First could you try logging in and out of your account for me? [speaker002:] I am a gold member and this has never happened before give me a sec [speaker001:] Oh well let me just thank you for being a gold member. Your business is very much appreciated! [speaker002:] yeah, nothing happened still blank [speaker001:] Alright. Since its blank searching for something else likely wont work so let's go ahead and try clearing your browsers cookies. This one usually does the trick. There should be a more details button on your browser. The option is located there. [speaker002:] oh snap, didn't think about that... how do YOU know how much shopping I do? lol let me try it, brb HAH! I see jeans for days, lol [speaker001:] lol it was just an educated guess based on what was happening Great! I'm glad that option worked. [speaker002:] it worked, thanks [speaker001:] Did you have any other questions for me today? [speaker002:] i won't forget to try that first if it ever happens again, can't get between a gal and her shopping fix no, I am good [speaker001:] Haha yeah it's a good thing to keep in mind! Well thank you for shopping with us. I hope you have a wonderful day! [speaker001:] Hello, Thank you for calling Acme Brands, how may I help you? [speaker002:] I like to inquire when this jacket will come back on stock. [speaker001:] Yes, I can help with that. Which jacket are you inquiring about? [speaker002:] I think its a black jacket by Micheal Kors. It costs 64 dollars. [speaker001:] They are currently out of stock but they will coe in at the end of the month available to order [speaker002:] Thanks for the info. [speaker001:] Is there anything else I can help you with today? [speaker002:] Nothing else. [speaker001:] Have a wonderful day and thank you for calling. [speaker001:] Thank you for contacting AcmeBrands! How can I help you? [speaker002:] I keep having issues with things being out of stock. it is just very frustrating [speaker001:] I'm sorry the products your interested in are out of stock. I understand how frustrating that can be. Could I have your name or account ID? [speaker002:] Sanya Afzal [speaker001:] Is it just one item that out of stock or are items generally out of stock in our store? [speaker002:] in general id say its an issue i keep running into [speaker001:] Alright, I'm going to send a report to our Purchasing Department to let them know so that they can improve. [speaker002:] Thank you [speaker001:] You're welcome. You should see an improvement in product availability soon. Is there anything else I can help you with today? [speaker002:] thats all thanks [speaker001:] Great, enjoy the rest of your day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi I want to add an item to my current refund [speaker001:] Let me help you with that. [speaker002:] I have an existing refund for $100 and I want to add another thing to that My name is Joseph Banter [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] Username: jb709963 Email Address: jb709963@email.com Order ID: 2797701551 [speaker001:] Thank you What is the item that you want to add? [speaker002:] The Guess Jeans that I bought for $64 [speaker001:] So the previous refund was $100 plus the $64 for a refund of $164, is that correct? [speaker002:] Yep [speaker001:] Your refund was updated to $164. [speaker002:] Thank you! [speaker001:] Can I help you with anything else? [speaker002:] Nope, that's all. Thanks [speaker001:] Have a good day. [speaker001:] Hello. How may I help you today? [speaker002:] I was trying to see my history but I can't remember my username. [speaker001:] I can definitely help you with that. What is your name and email address? [speaker002:] David Williams davidw33@email.com [speaker001:] Can I also have your zip code and phone number please? [speaker002:] 14224 582-4288 [speaker001:] Thank you so much for verifying that. One moment while I pull this up. Your username on file is dwilliams1 Anything else I can help you with? [speaker002:] Ok, thanks! That's all I needed. [speaker001:] Great have a nice day. [speaker001:] How can I help you? [speaker002:] Hi, I'm trying to confirm a shipping date, I had a contradictory sort of shipping date in an e mail. My Account ID: S2AU9BVVD8, Name is Norman Bouchard [speaker001:] Okay, one moment please. [speaker002:] It's for Order ID: 7251863711 My status when I look on line says delivered, it has not been delivered yet. Is it still in transit? [speaker001:] Can I please have your username and email address? [speaker002:] I got notice before stating it will arrive tomorrow afternoon. Email Address: normanb6@email.com Username: normanb6 [speaker001:] It seems the email was incorrect. When were you expecting it to arrive? [speaker002:] tomorrow pm. I'm just trying to verify if it is still coming or something weird happened. [speaker001:] Okay, I can change the date to be sure you receive by tomorrow. [speaker002:] Ok, that's fine, thanks. Thanks and goodbye. [speaker001:] I've made necessary change. Is there anything else [speaker001:] Hello, how can I help you? [speaker002:] Hi there, I think my payment method may be wrong, I'm not totally sure. Can you help me with that? I wanted to check my order status. [speaker001:] Sure, first I will need to look up your order. Please tell me your full name, account ID, and order ID. [speaker002:] Absolutely, no problem. My full name is Albert Sanders and my account ID is 41E9CCY7AV. My order ID is 4729292273. If you need other information just let me know please. [speaker001:] Sure, one moment please. Did you receive an email saying your order was shipped? [speaker002:] I didn't. That's why I really wasn't sure what was going on, it's been awhile since I'd received any kind of update so I thought maybe my payment method was wrong or something. [speaker001:] Okay, in that case your order is most likely still in the "order received" status, and you'll receive updates via email when that changes. At the moment I don't see any issues with your payment method. [speaker002:] Great.:] How long should it be before I get a confirmation e-mail? 24 hours or less or, how long would you estimate? [speaker001:] Unfortunately I don't have access to that information, but it shouldn't be too longer. [speaker002:] Okay, I'll wait for it. If I don't get it in a few days, contact you again? [speaker001:] Sure, we are always here ready to help. Did you need anything else today? [speaker002:] Thank you so much.:] No I think I understand and we're all good now, but thank you so much for helping me out. [speaker001:] Great, I'm glad to help. Hope you have a great day! Bye now [speaker001:] Hello! How may I help you? [speaker002:] Hey there...i am shopping for myself and thinking of buying. But. I want to know when your promo codes expire [speaker001:] After seven days when they were first issued. You should be able to see this in small font on the bottom. Anything else I can help you with today? [speaker002:] when do promo codes expire? i need to buy clothing for a trip so i really want to buy [speaker001:] Oh I'm sorry, you must have not gotten my last message. After seven days when they were first issued. You should be able to see this in small font on the bottom. [speaker002:] oh i see..it wasn't entirely clear got it i think we are all done here [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I want to change the shipping address. [speaker001:] Glad to help. May I have your full name please? [speaker002:] Rodriguez Domingo [speaker001:] thanks Rodriguez. Can I have your current address for verification? [speaker002:] 6423 1st Ave Brighton, TX 27111 [speaker001:] thanks. [speaker002:] np [speaker001:] Can you please let me know your Pin number and phone number to verify your identity? [speaker002:] 239-9421 I have no pin my username is rodriguezdomingo589 [speaker001:] Do you want to change your profile address or the shipping address for a particular order? [speaker002:] latter one [speaker001:] got it. What is the shipping status of your order? [speaker002:] Out for Delivery [speaker001:] thanks. Give me a second. Can you please let me have your email address and Order ID to validate this purchase? [speaker002:] rodriguezdomingo589@email.com 3003085816 [speaker001:] Perfect. What is the new shipping address you want to change to? [speaker002:] 2400 NE 10th Ct, Homestead, FL 33033 [speaker001:] Thanks. Your order has been updated with the new shipping address. Is there anything else that I can help you with? [speaker002:] no [speaker001:] Have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] I want to know if this jacket have large size available. [speaker001:] Sure, is there a specific brand of jacket you are searching for [speaker002:] Michael Kors [speaker001:] Unfortunately if the large version of the jacket is listed as empty on the product page, then we are out of stock. The jackets will be refilled at the end of the month, and there should be some large sizes available. [speaker002:] Thanks for the timeline. [speaker001:] You're welcome, is there anything else you need? [speaker002:] no [speaker001:] Okay, have a nice day. [speaker001:] Hello, how can I help you? [speaker002:] Yes i would like to add an item to my order because i forgot to add it when i was shopping [speaker001:] Okay, can I have your full name, account ID, and order ID? [speaker002:] Chloe Zhang, account id is 8303872642 and order id is 8303872642 [speaker001:] Can you re-enter your account ID one more time please, it appears you put the same number for account ID and order ID [speaker002:] Oops sorry its ZHWAUGC39J [speaker001:] What is the shipping status of your order? [speaker002:] Saying it Transit [speaker001:] Unfortunately it is too late to add to that order since it is already being carried by our delivery service. What is your membership level? [speaker002:] Gold [speaker001:] Okay, as you are a gold member I will ship the new item to you right now without any shipping fee. What is the item you are looking to buy? [speaker002:] great its the Michael kors Shirt [speaker001:] Great, it will be sent to you right away. Is there anything else you needed today? [speaker002:] no that will be all [speaker001:] Okay, thank you and have a nice day. [speaker001:] I signed up for the premium and want to find out how much is due to maintain my membership [speaker002:] Hello, I can help you with that. Could I get your name, please? [speaker001:] Crystal Minh acct id 4GDT7GWSYW [speaker002:] Thank you, Crystal. I'll also need your Order ID. [speaker001:] 4371035157 [speaker002:] Thanks, I'll check on your balance due now [speaker001:] thank ypu [speaker002:] It says here you owe $20. [speaker001:] can that be paid with my card on file today? [speaker002:] Sure, we can pay that now. And in the future, you can use this link to check your membership status. Should I use the card on file to pay the bill? [speaker001:] awesome that would make it easy to be able to check on my end yes the card on file is fine [speaker002:] Okay, you're all set. Is there anything else I could do for you? [speaker001:] no that was all [speaker002:] Have a good day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi I just bought some boots but changed my mind. Can you refund me? [speaker001:] Sure, let me see if I can help you with that! Can I have your full name andor account ID please? [speaker002:] Sanya Afzal Account ID: ZAM3A3FWBE Order ID: 7402434219 [speaker001:] Thank you Sanya! I've been able to pull up your account and verify your identity! Now, give me a second to see about that refund... [speaker002:] okay thanks [speaker001:] If you don't mind, what is the reason for your refund request? You just changed your mind? [speaker002:] Yes, I decided I didn't need them money is tight [speaker001:] Got it, not a problem. Do you have your username and email address? [speaker002:] Username: sanyaa52 Email Address: sanyaa52@email.com [speaker001:] Great! I validated your purchase. How would you like to receive your refund? [speaker002:] back to my credit card please [speaker001:] Do you remember what the value of your refund is? [speaker002:] $74 [speaker001:] Done! Thank you for your patiene! *Patience, sorry. Is there anything else I can help you with? [speaker002:] thank you so much no I'm good. bye now [speaker001:] No problem, have a nice day! [speaker001:] Hello, and thanks for contacting us. What may I help you with today? [speaker002:] Hi! I am thinking of going to your store. What time do you close today? [speaker001:] Just a second, I'll look that right up for you [speaker002:] Thanks Yes? [speaker001:] Your local store may vary, but almost all of our stores close at 11pm and, of course, our website is always available [speaker002:] Ok. I live in Raleigh, NY, 40147. Can you please check the nearest store to me? [speaker001:] That's a good question, but I'm sorry to say that I do not have that information in front of me at the present moment. I can try to find an answer for you, one moment please [speaker002:] Thank you. [speaker001:] Okay, sorry about that delay. It looks like the nearest store to your location is on 112 Baker Street, right there in Raleigh [speaker002:] Oh it is near. what time does it close? [speaker001:] They close at 11pm Will there be anything else I can help you with today? [speaker002:] Thank you. That's all Have a great night. [speaker001:] You're welcome. I hope you find everything you need, and that you have a great night as well [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] I just needed to check on the status of my order. The delivery time that's showing is incorrect. [speaker001:] Sure thing let me check on that for you. [speaker002:] Thank you. [speaker001:] Can I have your full name please? [speaker002:] My name is Sanya Afzal [speaker001:] Thank you, I was able to pull up your account. Can I have your account ID and order ID as well please so I can pull up the order? [speaker002:] My account ID is QPNQ2GWP8W, and my Order ID is 6428456161 [speaker001:] Great, I was able to look up the order. Was the order supposed to arrive in the morning or evening? [speaker002:] It was supposed to arrive in the evening. It says it was delivered, but it wasn't. [speaker001:] Sometimes packages are marked delivered early when they havent been yet but let me check on it for you. [speaker002:] Thank you. [speaker001:] I'll send a notice to have the time set later in the day but since it hasn't Arrived yet it will likely come at that time anyway. If it does happen to be early it is unfortunately too late to get that officially changed. [speaker002:] Ok, thank you. [speaker001:] No problem, sorry I couldn't be of more help Was there anything else I could do for you today? [speaker002:] No, that's all! [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi. My name is Crystal Minh. I am trying to search for an item on the website, but it's taking very long and all I see is the spinning wheel. Can you help? [speaker001:] Sure, I can help you with that. There are a few tricks we can try. First, try logging in and out of your account. Sometimes that will resolve it. [speaker002:] I tried logging out and logging back in, and I'm having the same issue. [speaker001:] Okay, can you try clearing your cookies? [speaker002:] Ok I will try that. [speaker001:] Okay, let me know if it works! [speaker002:] Clearing the cookies worked. I am now able to search properly. [speaker001:] Yay! I'm happy to hear that we got it resolved for you. Is there anything else I can help you with today? [speaker002:] That is all for today. Thank you. [speaker001:] You're welcome! Have a great day. [speaker001:] Hi! How may I help you today? [speaker002:] I need to make a return please. [speaker001:] Sure! Is it anything wrong with the item [speaker002:] They were stained when they arrived. [speaker001:] I am so sorry about that. Can I have your name [speaker002:] Alessandro Phoenix [speaker001:] Thank you and your username, email address and order id [speaker002:] ap473879@email.com Username: ap473879 Order ID: 7871594178 [speaker001:] thanks, what is your membership level? [speaker002:] guest [speaker001:] what was the date of purchase [speaker002:] October 19, 2019 [speaker001:] do you still have the original receipt and packaging [speaker002:] Yes I have them [speaker001:] great! I will process the return. Can I have your address for the return shipping label [speaker002:] 8155 2nd Ave Jacksonville, CA 74910 [speaker001:] How would you like to send in your return, by mail, in store or drop off center? [speaker002:] mail is good for me. [speaker001:] Great! I have taken care of the return for you. Do you have any other questions today? [speaker002:] No, you've done all I needed. [speaker001:] Thank you for contacting us today and have a great day [speaker001:] Hi, how can I help you? [speaker002:] Hi! the website is really slow today [speaker001:] Can you try logging out of your account and back in? Sometimes that fixes the problem. [speaker002:] let me try that that did not work [speaker001:] Too bad! Can you try visiting another website to see if it's your internet connection or the website? [speaker002:] Other websites work [speaker001:] Good to know. Have you tried closing out of other tabs and programs on your computer? Sometimes that can make our website slower. [speaker002:] Oh I do have a few things open, let me close them out. One moment Oh that actually work. Thank you [speaker001:] Excellent! Thanks for sticking with me. Can I help you with anything else? [speaker002:] No thank you [speaker001:] Thanks, have a great day! [speaker001:] Hi, how are you today? [speaker002:] I cannot access my account because i lost my phone to use for two factor authentication [speaker001:] Ok, I can send you an email to reset that. Can I please have your full name and email address? [speaker002:] Rodriguez Domingo I do not have my email address on me right now [speaker001:] No problem, do you have your pin number? [speaker002:] I do not have my pin neither but i do have me security answer [speaker001:] Ok, perfect. What is your mother's maiden name? [speaker002:] Ahmed [speaker001:] Thank you. I have sent a reset email to the address that is in your file. Also, to be safe, it is best to follow some security measures so I will also send a link with more information on that. Is there anything else I can help you with today? [speaker002:] Okay thank, thats everything i needed help wit today [speaker001:] You're welcome! Have a great day:] [speaker001:] Hello, how may I help you? [speaker002:] Hi I'm shopping for my wedding I want to know the price of overnight shipping I need these clothes asap [speaker001:] Sure, could I get your name, please? [speaker002:] Crystal Minh [speaker001:] Thanks, Crystal. The price is based on weight. In the US its $39.99 for orders 5 pounds or less, $54.99 for up to 10 pounds, and anything heavier is $69.99. Alaska and Hawaii have a $10 extra charge. Is there anything else I can do for you? [speaker002:] Oh, I see thanks for the info that's all [speaker001:] Have a great day! [speaker001:] Hello, how can I assist you tonight? [speaker002:] Hi I want to know the return policy I am thinking of buying stuff [speaker001:] sure, I'd be happy to help you with that. Our return policy is based on your membership level. Do you know what membership level you have? [speaker002:] Guest [speaker001:] OK, that gives you 30 days to make a return. Plenty of time! Is there anything else I can help you with? [speaker002:] No but thank you [speaker001:] no problem, have a wonderful night [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I received my shirt today however it is the wrong size. It should be S and not M [speaker001:] Sorry about that. May I have your full name please? [speaker002:] Crystal Minh [speaker001:] thanks Crystal. So you want to return it? [speaker002:] Probably exchange it to S size Return and get the right size [speaker001:] Okay. Can you please let me have your username, email address and Order ID to validate this purchase? [speaker002:] Username: cminh149 cminh149@email.com and order ID is 1302908557 [speaker001:] Perfect. What is your membership level? [speaker002:] bronze [speaker001:] What is the purchase date of the item? [speaker002:] September 5th 2019 [speaker001:] Do you still have the receipt or is the item still in its original packaging? [speaker002:] It is still in packaging any yes, I have the receipt [speaker001:] Great, you can return the item to us even though it was bought more than 90 days ago. [speaker002:] Great. [speaker001:] I need your full address for printing a shipping label for the return. [speaker002:] 4894 Primrose Ave Baltimore, MI 54980 [speaker001:] and how do you want to process the return? [speaker002:] Just send it to my address [speaker001:] Oh I mean do you want to return the item by mail, in store or drop off center? [speaker002:] oh sorry. I was confused. I will send it back by mail [speaker001:] Okay. Once we receive your returned item, we will immediately send you a small size. [speaker002:] Great. Thank you for your help [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] That's all Thanks [speaker001:] Have a nice day! [speaker001:] Hello. How can i help you today? [speaker002:] I want to see what my shipping details are. I ordered the wrong item and want to see if I can change it now. [speaker001:] Okay. I'd be more than happy to look into that for you. Can I get your full name and account ID? [speaker002:] My name is Joseph Banter. account Id K5TJ8XEHBD [speaker001:] great, and what is the current shipping status? [speaker002:] it says delivered. [speaker001:] Alright, thanks. Next I will need your username, email address, and order ID. [speaker002:] josephb9 josephb9@email.com 7564889538 [speaker001:] great your order has been updated [speaker002:] So can I get a refund on my item? [speaker001:] You initially asked to change your order. Which is something we can do. We can look into initiating as refund instead but that will be a whole new flow and take some time. How do you wish to proceed? As of right now your order has been updated and the correct item will be shipped out to you [speaker002:] I wanted to change the shipping order. I ordered the wrong item. Oh I guess I was confused. That was all I needed. [speaker001:] Great. Well I'm happy to help and hope you have a great day [speaker001:] Hello How can I help you? [speaker002:] Hi, How much is overnight shipping. I wanna orders some stuff but I want it now. [speaker001:] I will be glad to help you with that. Are you shipping inside or outside of the US? [speaker002:] I will be shipping to San Lima NY. I really hope it isn't too much, that jacket is to die for! [speaker001:] Well it depends on weight. if it is 5 pounds or less than it is 39.99 10 pounds or less is 54.99 and anything else is 69.99 [speaker002:] wow that's so expensive! I don't think I'm willing to pay that! how much is regular shipping? [speaker001:] 8 dollars [speaker002:] My member level doesn't have free shipping? I'm bronze. [speaker001:] Let me check that out for you. As a bronze member you will get free shipping. [speaker002:] Oh that's great! i think i have everything i need! [speaker001:] I hope you have a nice day. Goodbye [speaker001:] Hi, how can I help you? [speaker002:] Hi when I search stuff on the website I get unrelated results it's very frustrating! [speaker001:] Ok, I can help you with that today [speaker002:] thx [speaker001:] First I will notify our internal team and let them know that you are having an issue [speaker002:] that would be great [speaker001:] Next, could you please log out and log back in. This can help fix the issue [speaker002:] sure still broken [speaker001:] Ok, no problem. Next, can you try clearing the cookies. I can walk you through it if you need help [speaker002:] i learned how to do cookies a couple weeks ago! [speaker001:] that's great [speaker002:] hey that actually fixed it! thanks! [speaker001:] your welcome! Can I help with anything else today? [speaker002:] nope [speaker001:] ok have a great day. Good bye [speaker001:] Hi! How may I help you today? [speaker002:] Can you tell me when the annual fee for my premium subscription is due? Please [speaker001:] Sure! Can I have your name [speaker002:] Joseph Banter [speaker001:] Can I have your account id and order id [speaker002:] Account ID: AOEABLNVSQ Order ID: 5425440435 [speaker001:] I am showing you have a $20 payment due tomorrow [speaker002:] Can I go ahead and get that charged to my card on file please? [speaker001:] Sure. I have processed your payment. Is there anything else I can help with today [speaker002:] Nope that is all. Thank you [speaker001:] You're Welcome! Have a great day [speaker001:] Hello! What can I do for you? [speaker002:] I am searching for items, but what is returned is unrelated [speaker001:] Okay, let me see what's going on. Can you first try logging out and back in, please? [speaker002:] That didn't work [speaker001:] Okay. What about clearing your cookies? You can do this in your browser by going to settings, then clicking More Details. [speaker002:] I will try [speaker001:] Okay! [speaker002:] That worked! [speaker001:] Great! Can I help you with anything else today? [speaker002:] That is all! [speaker001:] Okay, have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi. I am really upset right now. I want to search on your site, but it's broken [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. [speaker002:] Whenever I try to make a search, I see a spinning whell *spinning wheel The wheel spins and spins and the search never goes through. Can you fix it? [speaker001:] Can you please try logging out of your account and logging back in? [speaker002:] Yes, I will try that Okay, I tried The wheel is still spinning! [speaker001:] I apologize for the inconvenience, but can you please try clearing your browser's cookies? [speaker002:] Sure. I cleared them. But the wheel is still there!!! [speaker001:] Can you please tell me what your search term is? [speaker002:] I am looking for boots [speaker001:] Can you please try searching for "Prada boots" and see if that returns any results? [speaker002:] yes i will try Oh, that worked!! Now I am able to search [speaker001:] Are you able to search for other terms without issue? [speaker002:] Let me try again Yes, I am Not sure what was wrong before But I can search now [speaker001:] Great. I am glad we were able to resolve your issue. Thank you for your patience. Is there anything else I can help you with today? [speaker002:] No, that was it Thanks for helping me [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] hello any chance you can tell me when the 99 dollar tommy hilfiger boots will be restocked? [speaker002:] Hi! How can I help you today? [speaker001:] thanks [speaker002:] No problem, just a moment. What is your account ID? [speaker001:] i don't have one available, sorry username? [speaker002:] Oh, what about your full name then? [speaker001:] Joseph Banter [speaker002:] Great. Firstly, I will write a report to the purchasing department to do a better job. [speaker001:] ok [speaker002:] What I can do for you is back order the item and it will ship as soon as it becomes available. [speaker001:] oh great [speaker002:] May I use the credit card that is on file? [speaker001:] sure [speaker002:] All done! Is there anything else I can do for you today? They should arrive soon. [speaker001:] that was it, thanks [speaker002:] Great, have a good day! [speaker001:] Hi, how can I help you? [speaker002:] I'd like know why orders isn't updating in cart [speaker001:] sure, I can assist you with that [speaker002:] Chloe Zhang [speaker001:] can you try refreshing the page and then adding the item again? Let me know if that works [speaker002:] No [speaker001:] Ok, lets try having you log out and then log back in, then try adding the item and see if your cart updates. Let me know if that works. Did that work? [speaker002:] Yes that worked Thank you [speaker001:] awesome, anything else today? [speaker002:] No ty [speaker001:] you're very welcome, have a good afternoon! [speaker001:] I am buying a few items that I have in my shopping cart. However, I want to know if they qualify for free shipping. [speaker002:] Okay, let me check on that for you. If the total cost of your items exceeds $25.00 pre-tax, then shipping will be free. For standard five day shipping of course, overnight shipping will cost you. Is there anything else you would like to know? [speaker001:] ok I think that is good for now! [speaker002:] Okay, have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I need to buy a bunch of things for my step son. Not sure what he will like. Can you tell me more about your return policy? [speaker001:] Yes I can [speaker002:] Great, thanks! [speaker001:] Our return policy varies based on member level. Anyone gets 30 days. Bronze members get 90. Silver members are allotted 6 months, and Gold members get unlimited refunds. Is there anything else I can help you with? [speaker002:] Oh great! Im gold so that is all I needed to know Thank you so much! He will be happy [speaker001:] Then have a nice day! [speaker001:] Hello, this is AcmeBrands customer service. How may I help you? [speaker002:] Hello! My name is Sanya Afzal I'm looking for a pair of boots but when I add them to my cart is it not there [speaker001:] I see. Can you try to refresh the page and add the item once more? [speaker002:] Ok let me try that Nope still isn't adding to cart! [speaker001:] Okay, try to log out of your account and back in. Hopefully that will solve the issue. [speaker002:] Ok. I tried logging in but still no boots in the car. cart. Any other suggestions? [speaker001:] Can you check whether the item is out-of-stock? This information is on the bottom left of the product page. [speaker002:] Ah ok let me see. It does look like it is out of stock. Perhaps you can remove it off your site now. I'll have to find another rockin boot to wear. That's ok. Was really hoping to have this one. [speaker001:] Okay, I'm sorry for the inconvenience. Is there anything else I can help you with? [speaker002:] That is ok. Nope! I'll keep shopping now. Thank you. [speaker001:] Thank you, have a nice day. [speaker001:] Hello, how can i help you [speaker002:] I was looking at an item yesterday It seems the price has grossly inflated overnight [speaker001:] Okay lets look into that, could i get your full name or account id please [speaker002:] Sanya Afzal [speaker001:] Okay, sometimes the prices change very suddenly because of errors or just changes overall. I am going to give you a promo code so you can purchase for a similar price, but this wont happen everytime. [speaker002:] I understand [speaker001:] MNF95 Use this on checkout and you will get a discount on the item Is there anything else i can help you with? [speaker002:] no that was all I needed to do thanks [speaker001:] No problem, have a nice day [speaker001:] how can i help you today? [speaker002:] Hi, I want to buy a michael kors shirt but today it's much more expensive than yesterday [speaker001:] if i understand right, you have a question reguarding the price of the michael kors shirt? i will need your full name to pull up your account [speaker002:] I want to know why the shirt is so much more expensive today Joseph Banter [speaker001:] understood can i have your full name please thank you. may i also have your account # and order #? [speaker002:] Order ID: 7576299078 account 432955 [speaker001:] are you sure that is the correct account #? [speaker002:] No [speaker001:] im unable to verify your account with that account number do you have your account number? [speaker002:] No just an account ID Account ID: GKJ4XT4BJK [speaker001:] thank you. ok lets see our prices are set by our supply vendors, and are subject to change from time to time i apologize for this issue, but it is out of our control [speaker002:] There's nothing you can you? you can do* [speaker001:] if you insist, i can give you a promo code for the price difference [speaker002:] ok yes please [speaker001:] 07MAC is your code is there anything else i can do for you today? [speaker002:] no, thank you [speaker001:] have a nice day [speaker001:] Hello. How may I help you today? [speaker002:] Can you please check an order for me. I ordered 1 but my e-mail confirmation states two? [speaker001:] Of course. lets take a look. May I have your full name, account ID, and order ID please? [speaker002:] Norman Bouchard Account ID: GMA5NWPBEH Order ID: 9288808532 [speaker001:] One moment please while I look into this. Do you know your membership level? [speaker002:] bronze [speaker001:] I see that the order was placed twice. Was this for your subscription? [speaker002:] yes. Can you just cancel one? [speaker001:] No we cannot at this moment. [speaker002:] Then what? [speaker001:] Im escalating to management right now. I will have a manager reach out to you. [speaker001:] Hi! How may I help you? [speaker002:] I got a promo code a few days ago, but when I try to use it, it's telling me that it's invalid. [speaker001:] I see, may I have your full name to verify, and when did you get your promo code? [speaker002:] My name is Rodriguez Domingo. I got the promo code in an email. [speaker001:] What day exactly did you get the code? [speaker002:] 5 days ago. [speaker001:] What is your membership level by chance? [speaker002:] I'm a guest member [speaker001:] Well then I'm sorry, the system is telling me it is not a valid code. I'm not sure what happened to it, but I cannot fix it. [speaker002:] Do you have another code I could use? [speaker001:] I'm sorry, I cannot provide another code for a customer's bad promo code at guest level. Since this wasn't our system's fault. [speaker002:] Even though you sent me the code that isn't working? [speaker001:] Our system is not saying we ever sent you the code. Once again, my apologies. [speaker002:] Ok. Thank you. [speaker001:] Very sorry for the issue. Is there anything else I can help you with? [speaker002:] No, that was all. [speaker001:] Have a good one! [speaker001:] Hello, what can I do for you? [speaker002:] hey So I wanted to get a refund on a guess t shirt but I changed my mind I want to keep the product [speaker001:] Okay, so you don't need any help today? [speaker002:] actually I do want to return it sorry the price is too high [speaker001:] So you would like to initiate a refund? [speaker002:] yeah thats right [speaker001:] Can I have your name, username, email address, and order ID [speaker002:] Username: sanyaafzal029 Email Address: sanyaafzal029@email.com Order ID: 0514280290 [speaker001:] How would you like the money refunded? [speaker002:] what are the options? is cash one of them [speaker001:] gift card, add value to your account. credit card or paper check [speaker002:] credit card would be alright [speaker001:] What was the amount you paid? [speaker002:] it was $89 thanks a lot [speaker001:] You're welcome [speaker001:] Hi [speaker002:] Hi, how can I help you today? [speaker001:] I cant seem ti figure out how to get a Premium membership [speaker002:] Okay, let me look into that for you. Well, membership can not be purchased directly but is gained through repeated purchases with us. [speaker001:] hmmm can you give me deails on it [speaker002:] Sure, hold on just a minute. Bronze level is gained after $500 of purchases, $1000 for Silver and Gold is gained after $2000 and the completion of a short survey. [speaker001:] hmmmm ok... not what i expected...thanks though [speaker002:] Can I help with anything else today? [speaker001:] nope [speaker002:] Have a nice day. [speaker001:] Hi, thanks for contacting us at AcmeBrands. How can I help you? [speaker002:] yes, your website is running really slowly so much so that i really can't use it is there anything that you can do about this? [speaker001:] Ok, sorry to hear that. Can I get your first name please? [speaker002:] Rodriguez [speaker001:] Sure, we can run through some troubleshooting steps and hopefully come to a resolution. [speaker002:] yes please [speaker001:] Thanks Rodriguez. First thing, can I have you try logging in and out of our website and see if that helps at all? [speaker002:] sure, give me a second [speaker001:] Sure thing. [speaker002:] thanks...hrm, unfortunately that didn't work [speaker001:] Ok, lets try something else. [speaker002:] sure [speaker001:] Can you try visiting another website, like google or yahoo and see if it loads up fine, or if it also loads slowly? [speaker002:] sure one sec so google.com seems to load just fine with no noticable delays [speaker001:] Ok, one last thing, can you close out any unnecessary tabs and programs and see if that improves anything? [speaker002:] sure one minute please [speaker001:] Sometimes too many things running at once can cause a slowdown issue. [speaker002:] okay, great, i closed IE and then closed skype out and that seems to have fixed it when i go back in. the site is loading just fine now. thank you for the help! skype must have been the culprit [speaker001:] Ok, fantastic! So happy we got it figured out. Is there anything else you needed help with today? Are you still there? [speaker002:] yes sorry no thank you i was letting it fuly load [speaker001:] No worries. In that case, since there is nothing further I can help with, have a fantastic day! [speaker001:] How can i help you today? [speaker002:] I want to make sure th items shipped are correct i got an email implying otherwise [speaker001:] ok, i can help you with that can i get your name or account ID first? [speaker002:] Account ID: SH0OETLNO1 [speaker001:] Ok and do you want to know just the status? [speaker002:] yes [speaker001:] Great, i will also need to verify your identity. What is your full name and order ID? [speaker002:] Name: Joseph Banter Order ID: 7802255967 [speaker001:] Wonderful, all these details have been verified Next, I will need to validate your purchase What is your username and email? [speaker002:] Username: jb568925 The email is jb568925@email.com [speaker001:] Wonderful, these all worked out as well. Let's keep moving forward [speaker002:] sure, what else do you need? [speaker001:] I am checking the system nw now* Unfortunately, the answer was no, so the email was correct and something was shipped incorrectly [speaker002:] oh man! What about the order was incorrect? well, it ordered an extra shirt. It was a Guess Shirt for $79 [speaker001:] ok, i can take care of that for you. ok, that shirt has been removed from your order anything else i can help with today? [speaker002:] hmm, that should be it [speaker001:] ok, great, have a wonderful day! [speaker001:] Hi. How can I assist you today? [speaker002:] Looking to see what the silver plan covers with regards to International Shipping? [speaker001:] Let me find that out for you. Let me see if I can locate that information within your account. Can I have your full name please? [speaker002:] Yes, Joyce Wu [speaker001:] Can I have your account ID and order ID as well? [speaker002:] I don't have an order ID or account ID, im just asking about shipping [speaker001:] Okay. Do you know what your current membership level is? [speaker002:] Yes, Silver [speaker001:] Unfortunately I am not able to find that information. Actually, hold on, I think I might have gotten in touch with someone that can help. I was just informed that your membership level does qualify you for free international shipping. [speaker002:] awesome, thx [speaker001:] You're welcome. Is there any other way I can assist you today? [speaker002:] no thx [speaker001:] You're welcome. Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi, I would like to return an item i purchased. I bought the wrong size [speaker001:] Sure, can I have your full name? [speaker002:] Joseph Banter [speaker001:] Thank you. Now I will need your username, email, and order ID. [speaker002:] username: josephbanter985 email: josephbanter985@email.com order id: 9773642882 [speaker001:] Thank you. May I ask what membership level you have? [speaker002:] Bronze [speaker001:] and when was the purchase made? [speaker002:] 2019-10-05 [speaker001:] Do you have a receipt for it? Unfortunately it has been more than 90 days. Or the original packaging. If you have either, we can process the return. [speaker002:] No, I don't have the original packaging or receipt. just the order statement [speaker001:] Sorry, I'm afraid we can't process the return then. Is there anything else I can help you with? [speaker002:] There isn't any way I can exchange the item for the right size? [speaker001:] Unfortunately no, as it has been too late. [speaker002:] the order id is should be proof of purchase [speaker001:] Unfortunately company policy is that you can only return with a receipt or the original packaging. [speaker002:] ok, thats all then [speaker001:] I'm very sorry. Have a nice day. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi, my bill shows I was charged for something twice but I only purchased one item. Can you help? [speaker001:] Sure! Can I get your name please? [speaker002:] Yes, it's Joyce Wu [speaker001:] Thank you, Joyce. Can I also get your username, Email, and the Order ID [speaker002:] Order ID is 0619227361 Username is jwuwu Email is jwuwu@email.com [speaker001:] Perfect. Thank you. Now you say that you only purchased one item but your bill says you purchased twice correct? [speaker002:] Yes, that's right [speaker001:] Okay I was able to give you credit for that item as it does appear it was an error. Is there anything else I can help you with today? [speaker002:] Okay, great! That's all I needed today [speaker001:] Thank you and have a great day! [speaker001:] HI! Thank you for contacting us today. How may I help you? [speaker002:] hi, i was wondering what the benefits of your premium memebership is i was thinking about buying some items [speaker001:] All members get to go our yearly holiday party that includes an open bar and free flights in the US Bronze members get free shipping and promo codes sent right to them [speaker002:] oh that sounds good thank you [speaker001:] Silver members will get all the benefits of bronze members plus customer service can make purchases for you Gold members get all the previous benefits plus unlimited refunds Was there any other questions I could answer for you today? [speaker002:] nope thats it i think i will be upgrading my account thank you for your help [speaker001:] You're Welcome! Have a great day [speaker001:] Hello, how can I help you? [speaker002:] Hello, my wife was telling me she thinks that our account has some missing credits that are worth about $40, so I wanted to check on that. [speaker001:] Sure, let me take a look. First, I need your full name or account ID. [speaker002:] Joseph Banter [speaker001:] Alright. So where did these credits come from? [speaker002:] We got them from buying a promotional package. [speaker001:] This lets me investigate what happened. I am sorry. It does look like there was a system issue which caused the credits to expire. I will go ahead and reissue them. One moment. [speaker002:] Awesome! [speaker001:] Here is your new promo code. TOEVO Enter that in, and your 40 dollar credit will appear on your account. [speaker002:] Thanks so much for your help. [speaker001:] No problem at all. Is there anything else I can do for you? [speaker002:] Nope [speaker001:] Have a great rest of your day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I was thinking about buying some stuff and wanted to know how I can get premium membership? [speaker001:] Great, let me look into that for you. [speaker002:] Thank you Are you there? [speaker001:] Could I get your name please? [speaker002:] Sanya Afzal [speaker001:] Please hold for just a minute. Membership be bought but is earned through repeated purchases. [speaker002:] I see. so is there no other way to get to premium membership? [speaker001:] No, I'm afraid that is the only way except that gold members are also asked to fill out a questionnaire. [speaker002:] Thank you for your help [speaker001:] Is there anything else I can do for you today? [speaker002:] Thats all. Thank you [speaker001:] Okay, have a great day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi, can you please check on my shipping status? My package never arrived. [speaker001:] Oh, I'm sorry to hear that. Let me see what I find out [speaker002:] What info do you need? [speaker001:] Your full name, username, email address, and the Order ID [speaker002:] Crystal Minh [speaker001:] I'd also like to know how long you have been waiting for this shipment [speaker002:] crystalm879 crystalm879@email.com 1192415689 2019-10-12 [speaker001:] Oh, I see well since it's been considerably longer than a week, I'll go ahead and ship a new package to you. You'll only be charged for the original purchase [speaker002:] Thank you! I can't wait to get it [speaker001:] May I confirm your shipping address? [speaker002:] 6647 2nd Ave Baltimore, NY 3567 [speaker001:] and the brand and type of product that you had ordered [speaker002:] Product: Jeans Brand: Tommy Hilfiger Product: Shirt Brand: Guess [speaker001:] Thanks, Ms. Minh, that should be on its way shortly [speaker002:] Thanks, that was all I needed [speaker001:] If it takes 7 days or more to arrive, please don't hesitate to call back [speaker002:] ok [speaker001:] And I hope you have a great day [speaker001:] good morning, how can I help you? [speaker002:] yes i would like to dispute this payment on my bill, because i was charged twice for my subscription payment [speaker001:] sure, would you give me your full name or account ID [speaker002:] Rodriguez Domingo and my account id is XMNSWD8U3S [speaker001:] additional to this you would give me the order ID please [speaker002:] sure its 0976853471 [speaker001:] everything in order, you would indicate your level of membership to verify. [speaker002:] Sliver [speaker001:] ok would you tell me how much the additional amount was and if you already paid it [speaker002:] $99 and yes it was charged [speaker001:] ok, one moment. all set [speaker002:] ok great, thanks [speaker001:] a pleasure to help you [speaker001:] Hello, how can I help you? [speaker002:] Hi! I was looking at buying an item but wanted some more information on it [speaker001:] Sure, what item did you have questions about? [speaker002:] I was looking at a Guess jacket and wanted to know how to wash this. Is it dry clean only? can it be washed at home? [speaker001:] The Guess jacket can be washed in a normal washer and dryer cycle. Just keep the dryer on low heat to avoid shrinkage. [speaker002:] Got it. Thank you [speaker001:] Is there anything else I can do for you? [speaker002:] Thats all. Appreciate your help [speaker001:] No problem, have a great afternoon. [speaker001:] welcome, how can I help you? [speaker002:] hi I recieved a promo code that does not seem to be working [speaker001:] Let's check on that. They don't last forever. WHat is your name? [speaker002:] Sanya Afzal I just recieved i 2 days ago nothing lasts forever [speaker001:] too true! But, they should last longer than that [speaker002:] that why im complaining [speaker001:] I get it! Let's see what my system says. fingers crossed... [speaker002:] thks [speaker001:] Good news! I can offer you a new one [speaker002:] perfect what is the value [speaker001:] This will give you 20% off of your next purchase 8DHKY use it soon...just in case! Is there anything else today? [speaker002:] ok can you do anything else for my trouble [speaker001:] Sorry that is all I can do [speaker002:] no worries thanks agian [speaker001:] have a good day [speaker001:] Hello, how can I help you today? [speaker002:] The site is really slow. Is there something i can do on my end to make it faster? Thanks. [speaker001:] Let me see if I can help. Can you try logging out and back in again? [speaker002:] ok, be back nope, no different [speaker001:] Can you try closing all your other programs and tabs then trying again? [speaker002:] Ok, that helped a lot. Thank you [speaker001:] Good to hear. Is there anything else I can do for you today? [speaker002:] All good, thanks. [speaker001:] Then have a nice day! [speaker001:] Hi there, thanks for contacting Acme! How can I help? [speaker002:] Hi! I am thinking about buying boots. but I am not sure about the color. [speaker001:] Sure thing, I'd be happy to help [speaker002:] it is a Calvin Klein Boots. the price is $79 [speaker001:] Can I get your first name? [speaker002:] I want to know if it is black or dark brown. Joyce Wu [speaker001:] Thanks Joyce. Let me find that out for you. One moment please. 90% of the boots we sell are black. We do have some that become a little lighter with wear though, and have more of a dark brown look. [speaker002:] Oh good thing I ask because the color looks like dark brown [speaker001:] You can find more info on our website at www.acmebrands.com [speaker002:] Oh great. Thanks. [speaker001:] Yep, some of them will lighten up a bit with wear. You're welcome. Did you need help with anything else? [speaker002:] That's all. Thank you for the information. I will take a look at your website. [speaker001:] Great! Have a fantastic day! [speaker001:] Hello! How may I help you today? [speaker002:] so dumb problem maybe but I can't remember which password I used for you and now I can't get in [speaker001:] Not a dumb question! Happens to me all the time. I can help you. [speaker002:] I'm rdomingo738 just forgot the password.. thanks [speaker001:] What is your full name or account ID? [speaker002:] Rodriguez domingo [speaker001:] Thank you! And your username is rdomingo738? [speaker002:] that's right [speaker001:] Thank you. Unfortunately, I am unable to get your old password but I can generate you a new one to use Would that be ok? [speaker002:] that's best yes [speaker001:] DO you have your pin number for security purposes? [speaker002:] no don't have that right now I remember my security question and the answer is Livingston if that helps [speaker001:] Oh yes that does! Thank you. 00f4cq4sjhpu That is your password. You should be able to log in now Is there anything else i can help you with? [speaker002:] great I'm back in that's everything thanks for being so helpful [speaker001:] Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hello. I recently ordered a Tommy Hilfiger shirt but when I got my email confirmation, it stated I ordered two. I only ordered one. [speaker001:] Okay, you want me to check on the difference between the confirmation and your order, is that right? [speaker002:] It might be easier to check my order ID, which is 4617408620. I only ordered one shirt. I don't want two. [speaker001:] May I have your full name please? [speaker002:] My name is Alessandro Phoenix, [speaker001:] And may I have your account ID? [speaker002:] I already gave it to you. [speaker001:] That was your order ID, do you also have an account ID? [speaker002:] Can't you look it up by the order ID that I gave you earlier or look me up by my name. I don't have all day to deal with this. [speaker001:] I understand your frustration, but I need your Account ID to verify your information. [speaker002:] It is 1IHPVUXTUP [speaker001:] Awesome, thanks. Did the item already ship? [speaker002:] You should be able to tell me. I didn't get my order yet, just an email confirmation that said I ordered two. I only ordered one [speaker001:] Do you know your order status? [speaker002:] This is totally ridiculous. I would like you to put me through to your supervisor [speaker001:] You should be able to see your shipping status? [speaker002:] I want to speak to someone other than you. [speaker001:] I'd love to help you, but if you prefer I can certainly have someone reach out to you at another time. [speaker002:] I want this dealt with now. [speaker001:] Great, then all I need is for you to relay your shipping status to me. [speaker002:] I'm not giving you any more information. This is beyond ridiculous. I insist someone phone me immediately. My phone number is xxx-xxx-xxxx. I'm done with this stupid conversation. [speaker001:] Okay, I'm so sorry that you are unsatisfied and I'll certainly forward your concerns. Is there anything else that I can help you with? [speaker002:] I will be expecting a phone call ASAP. [speaker001:] Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hi! I am considering buying stuff. WHat is the price of overnight shipping? [speaker001:] Let me help you with that. So you want to find out how much it is to get shipping overnight? Are you still there? Hello Are you still there? [speaker002:] Sorry! yes please how much is it to get shipping overnihgt [speaker001:] Just a moment please. For items that are 5 pounds or less the shipping is 39.99 For 10 pounds or less the shipping will come to 54.99 Anything else will be 69.99 [speaker002:] Great, thank you! [speaker001:] Are you located in the continental USA [speaker002:] Yes [speaker001:] If no then the shipping in Hawaii and Alaska is 10 dollars more Can I help you with anything else? [speaker002:] No, thank you! [speaker001:] You are welcome Have a good day. [speaker001:] Hi! How may I help you today? [speaker002:] For the life of me, I can't remember my password. HELP!! [speaker001:] Sure, I can help with that Can i have your name? [speaker002:] Sanya Afzal [speaker001:] And your username [speaker002:] Username: sanyaa38 [speaker001:] Can I have your security pin or security answer [speaker002:] 6227 [speaker001:] I do not have access to your old password for security reason so I have generated a new one 636VE I suggest you change it asap [speaker002:] Okay. This is my new password? [speaker001:] Yes that is the new one Can I answer anything else for you today [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Hey, I can't search for anything. All I see is a spinning wheel when I try. [speaker001:] Oh I'm sorry to hear that. Lets try a few things to see if we can get the search working again. [speaker002:] Ok please. [speaker001:] First could oyu try logging in and out of your account for me to see if that clears anything up? [speaker002:] Ok I'll try that now. Nope still the same [speaker001:] Alright one moment. Okay, it sounds like it might be a cookies issue. so let's try resetting them. On your browser there should be a button labelled "More Details" Click on that and go to reset cookies then try the search again. Let me know if that works. [speaker002:] Ok one second Yep that did it! Thanks for your help [speaker001:] Awesome! I'm glad we were able to figure out the issue. [speaker002:] Me too! I appreciate it [speaker001:] Was there anything else I could help you with today? [speaker002:] That's all, thanks. [speaker001:] Thank you for shopping with us. Have a wonderful day! [speaker001:] Hello, how may I help you today? [speaker002:] I have the premium subscription shopping service, I need more time to get a few more dollars to pay [speaker001:] I see so you would like an extension on paying this bill correct? [speaker002:] If possible that would help a lot I am all about getting some of the benefits that come with it just need a more time [speaker001:] May I have your full name or Account ID? [speaker002:] Alessandro Phoenix Account id 85U6ZY0ENK [speaker001:] Thank you and to verify your identity may I have your Order ID? [speaker002:] 1700344538 Wow this quite a verification process youve got here [speaker001:] Can never be too careful! Do you know your membership level off chance? [speaker002:] true I am a Bronze member [speaker001:] Unfortunately I cannot grant you an extension. [speaker002:] oh no [speaker001:] However if you wish, you can speak to one of our managers. [speaker002:] I only need a few days perhaps I need to chat with a manager or supervisor Can you grant that? [speaker001:] Yes I do not have the authority to do this sadly. Yes [speaker002:] so your manager is the one i need then Can you get them [speaker001:] If you wish to leave me your phone number, I can have a manager call you back rather quickly. [speaker002:] It's just a few days I can be reached at 354 854 3599. [speaker001:] There we go. A manager will be in touch with you very shortly, usually within 10 minutes. [speaker002:] ok thank you [speaker001:] I am sorry I could not do this but I am sure the manager will help you especially in these times. Is there anything else I can help you with? [speaker002:] Not your fault I hope he or she can Take care [speaker001:] You have a wonderful rest of your day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I want to add an additional item to my order. [speaker001:] Sure, let me help you with that. Could I have your full name or account id? [speaker002:] David Williams,UTVWW6J2OS [speaker001:] Could I have your order id? [speaker002:] 5958219895 [speaker001:] Thank you [speaker002:] no problem. [speaker001:] What is the shipping status of your order? [speaker002:] In Transit [speaker001:] What is your membership level? [speaker002:] Guest [speaker001:] Thank you Since the order is already in transit, we cannot add the item to the order. [speaker002:] I understand. [speaker001:] You will have to create a new order. [speaker002:] ojk [speaker001:] Can I help you with anything else? [speaker002:] no [speaker001:] Have a good day. [speaker001:] Hi. My name is Albert Sanders. My order ID is 5931576919. I was wondering if I could have my shipping delayed until next week to avoid the associated fees? [speaker002:] hello! sure. what is your account id [speaker001:] My account ID is YF5WNJFJIG. [speaker002:] Great what is your shipping status? [speaker001:] The shipping status is In Transit. [speaker002:] The date can't be altered because it already shipped what is your membership stauts? [speaker001:] Gold [speaker002:] I can give you a credit back for the amount of the shipping [speaker001:] Ok sounds great. [speaker002:] Do you need help with anything else? [speaker001:] Hi, how can I help you? [speaker002:] I would like to change the delivery time of my item I bough. So i would like to check the status of my order [speaker001:] ok, I can help with that [speaker002:] Its seems like my delivery time is wrong ok [speaker001:] Did you receive an email about your delivery time? [speaker002:] yes and it has the wrong time on there [speaker001:] OK, what is wrong about the delivery time? [speaker002:] its not the time i picked when i placed my order. I picked the afternoon because i won't be at home in the morning [speaker001:] Ok, I can help. You want to make sure it's not coming in the morning [speaker002:] right [speaker001:] Can I have your full name or Account ID please? [speaker002:] Crystal Minh and my account id is D2XXZE0ICG [speaker001:] I just need to verify your identity. Can I have your Order ID please? [speaker002:] okay, my Order ID: 2796376417 [speaker001:] ok, let me look into the error. One moment please [speaker002:] ok [speaker001:] Can you tell me the Shipping Status Ms Minh? [speaker002:] Its saying ordered received but i haven't received anything [speaker001:] ok, no problem. You are right the delivery is set for the morning! I will change it to later in the day like you asked [speaker002:] thank you so much for your help [speaker001:] you're welcome. Ok, your delivery has been set to later in the day. Sorry for your inconvenience! [speaker002:] thank you [speaker001:] Is there anything else I can do for you today? [speaker002:] that will be all [speaker001:] Ok, have a great day [speaker002:] you too [speaker001:] thank you, good bye [speaker001:] Hello. How can i help you today? [speaker002:] Hi [speaker001:] Hello. How can i help you today? [speaker002:] I want to buy an item, but would like to know if my cart qualifies for a free shipping [speaker001:] Okay. I'd be more than happy to look into that for you [speaker002:] Thanks [speaker001:] If your order total. is above $25 it would qualify for free shipping. Otherwise it would be a flat $4.99 [speaker002:] Oh, That's great. The item I intend buying is above that. [speaker001:] Great. Is there anything else I can help you with today? [speaker002:] No. that's all [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Thanks for contacting AcmeBrands, how can I help you? [speaker002:] Why are your prices so expensive? WallyWorld sells them for less than half the price. [speaker001:] Let me see how I can help you. One moment, please. Can I get your full name, account ID, and order ID to see if I can help you with this, please? [speaker002:] Crystal Minh FOEHAFJ5SR 7969975508 [speaker001:] Got it, thanks! Crystal, unfortunately our prices often change dynamically, and are not necessarily in sync with everyone else's. However, we value our customers, and I can help you out with a promo code today, if you would like. [speaker002:] I'm a Gold Member, I expect to get the best pricing! [speaker001:] The good news is, I have a promo code for you. D1RV4 This will get you a discount, and please know that we appreciate your membership! Can I help you with anything else today? [speaker002:] What's the percentage off on that? [speaker001:] I'm afraid that I don't have that information available to me, but it should be significant. [speaker002:] I'll just by it at WallyWorld. Thanks for nothing. [speaker001:] I'm sorry to hear. Can I help you with anything else? [speaker002:] I'm all set [speaker001:] Have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] Hi I was billed twice for a product I bought [speaker001:] May I have your full name? [speaker002:] Norman Bouchard [speaker001:] Can I have your username, email address and order id? [speaker002:] my address is 6441 Primrose Ave Newark, TX 78627 and order ID is 4397861938 [speaker001:] thanks How about your username and email address? [speaker002:] i don't have either of those to give. I have a sub and I am a gold member [speaker001:] got it, let me check. what is the shipping status? [speaker002:] I already have it, but I was charged twice for it and want my money back [speaker001:] got it, let me check your status. do you have your account id? [speaker002:] 4YMQ4ZOPET [speaker001:] Did you receive an email about this? [speaker002:] is there a way to escalate this to a manager? [speaker001:] the email is wrong and rest assured you will only be charged for one item. I will notify the manager about this. [speaker002:] ok that sounds good [speaker001:] thanks for your patience. Is there anything else that I can help? [speaker002:] no that is it [speaker001:] great, have a nice day. [speaker001:] Hello, how may I help you? [speaker002:] Hello, may I change my shipping date? [speaker001:] Okay, can I have your name please? [speaker002:] I used the expediated option but would now rather not pay the extra charge for that Sure it's Albert Sanders [speaker001:] To clarify, you want to downgrade your shipping to save on the fees? [speaker002:] Exactly, delivery anytime next week would be good as long as I am not charged [speaker001:] Okay good, I'll need your account ID and order ID. [speaker002:] INABNTDGSA, 8752636964 [speaker001:] What is the current shipping status? [speaker002:] It says order received [speaker001:] Good, and what is your membership level? [speaker002:] Bronze [speaker001:] Great, I've changed the order delivery for next week. You won't be charged for the original shipping fee. Do you need anything else? [speaker002:] Perfect thank you for your help today [speaker001:] You're welcome, have a great rest of your day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi I have a question about my account I am trying to look up information on an old order but I forgot my username. Can you help me with this? [speaker001:] Happy to help, may I have your full name please? [speaker002:] Albert Sanders [speaker001:] thanks Albert. To verify your identity, I also need your zip code and phone number please. [speaker002:] 96232 401-368-5381 [speaker001:] Can you reconfirm your phone number or provide your email address please? [speaker002:] 401-368-5381 albertsanders718@email.com [speaker001:] Great, your username is asanders1. [speaker002:] ok great thanks! [speaker001:] Is there anything else that I can help you with? [speaker002:] no that's it [speaker001:] Have a nice day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi, i have a question about the width of a shoe you guys have that i was thinking about buying. [speaker001:] Sure let me help you with that. [speaker002:] The calvin klein boots for $49 [speaker001:] So you want to know the width of the calvin klein boots? [speaker002:] Yes [speaker001:] Our boots follow the US system but are 16 inch wider than other boots. [speaker002:] Ok great i will probably order them [speaker001:] If you are not happy with the fit, you can also take advantage of free returns. Can I help you with anything else? [speaker002:] Nope thats it Sounds good [speaker001:] Have a good day. [speaker001:] Hello. How can I assist you today? [speaker002:] hi...i received an email that i was charged for a premium subscription account but I did not order it [speaker001:] I can try to get to the bottom of this. What's your full name? [speaker002:] Is it possible to reverse this since I never asked for it and get the refund for the 40$? Crystal Minh [speaker001:] What are your account and order IDs? Just to verify your identity, that is. [speaker002:] I can't seem to find them....is it possible to look into this with only my name? I have a silver level my address is 4370 2nd ave in Raleigh ca, 28323 [speaker001:] That's helpful. Do you have another piece of information about your account that you can provide? [speaker002:] that is it [speaker001:] For example, your phone number, username, or email? [speaker002:] i don't have a phone anymore, nor an email because I was a victim of identity theft [speaker001:] Okay, I can try to work around that. [speaker002:] thank you so much for your patience! [speaker001:] To clarify are you trying to remove an upgrade to a higher membership level, or you don't want to subscribe at all? No problem, I will do my best to resolve your problem. [speaker002:] Just trying to remove the premium subscription that I was charged 40$ for [speaker001:] Okay, so the membership you want to have is just guest, am I right? [speaker002:] Exactly...is it possible? [speaker001:] It should be! Let me dig a bit deeper:]. Okay, so you can in fact cancel your subscription at anytime and you won't be charged in the future months. [speaker002:] perfect [speaker001:] In the meantime however, you are responsible for the full amount for the month of April. You will still be subscribed through the end of the month. [speaker002:] perfect.....i will do this [speaker001:] Okay. So sorry about that confusion. Is there anything else I can help you with today? [speaker002:] nothing else..have a good day! [speaker001:] Thank you so much. You too!:] [speaker001:] Hello, how can I help you today? [speaker002:] yes i'm trying to found out mwhy my card keeps getting rejected when i'm trying to make a purchase [speaker001:] Happy to help, may I have your full name please? [speaker002:] yes its Joseph Banter [speaker001:] thanks Joseph. You may try logging out of your account and logging back in again to see if it works. [speaker002:] okay i'll give that a try. one sec no still the same [speaker001:] Then make sure the expiration date is still valid on your card. maybe the card is too old. [speaker002:] yes it is valid. Doesn't expire on 1223 [speaker001:] Okay, then I will make the purchase for you. [speaker002:] okay, can you try to use the card i have on file [speaker001:] Sorry I don't have that information. Can you give your credit card number? [speaker002:] 1234 3737 3838 3888 exp. 1223 cvs233 I would like to order the Calvin Klein shirt [speaker001:] great, I will do it for you now. Okay, you just want the standard shipping right? [speaker002:] yes [speaker001:] The purchase has been made and you will receive an email confirming the order. [speaker002:] thank you for your help [speaker001:] Great, is there anything else that I can help you with? [speaker002:] that will be it [speaker001:] Have a nice day! [speaker001:] Hello, thanks for contacting AcmeBrands, how may I assist you today? [speaker002:] Hey, I want to buy some boots, but my credit card seems to be getting rejected What's going on? [speaker001:] Sure, I can help you with that. How many times have you entered your credit card info? [speaker002:] Three times already [speaker001:] And you're sure its not expired? [speaker002:] Yea, it expires next year [speaker001:] OK, can you please try a different credit card? [speaker002:] I don't have another one, certainly not one for online shopping [speaker001:] Hmm, so its a valid card and its not working [speaker002:] Yup, I just used it earlier this week [speaker001:] Maybe it is an issue with cookies on the AcmeBrands website Sometimes it helps to log out and then log back in again [speaker002:] OK, i'll give that a shot By the way, I'm a gold member So you know that I've done quite a bit of shopping with this card before [speaker001:] Yes, certainly. Thank you for being a valued gold member [speaker002:] Oh wow, actually I think logging in again helped! I'm able to make the purchase now and I think there's also new inventory as well [speaker001:] That's wonderful! Yes, sometimes the website is updated and those who are still logged in have an older experience It shuts down purchasing ability to encourage people to refresh their session There should have been a banner that showed up when you first visited the page [speaker002:] Oh yea, I think I saw something but instinctively closed the window [speaker001:] No worries, is there anything else I can help you with? [speaker002:] That's it, thanks! [speaker001:] Have a nice day then! [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I have been trying to look up an item. However, every time I search for an item it comes back with 0 results. I wanted to know what's going on It is very frustrating [speaker001:] Okay let me see what I can do for you Well first I'm going to let our website team know about this for you [speaker002:] Thank you [speaker001:] Now if you don't mind can you try logging out and back in for me? [speaker002:] Sure. Gimme one sec Okay. That did not help. Sorry Any other ideas? [speaker001:] Well the next thing I can ask you to do is clear out your cookies. [speaker002:] Okay. Let me try that now That worked. Thank you [speaker001:] Good to hear! Is there anything else I can do for you today? [speaker002:] Thats all. Thank you [speaker001:] Well then have a nice day! [speaker001:] Hello. What can I do for you today? [speaker002:] Hi, I was just wondering what was happening with my refund? [speaker001:] Okay, I can look into that for you. Can you tell me a little bit about the situation? [speaker002:] I had bought some boots and they didn't fit right. [speaker001:] Just so I understand correctly, you already were promised a refund and you wish to check on the status? [speaker002:] Yes [speaker001:] Okay. Can I get your Full name and Account ID? [speaker002:] Alessandro Phoenix I don't know my account ID. [speaker001:] Okay. Next I'll need your username, email address, and order ID. [speaker002:] alessandrop286 Alessandrop286@email.com My order ID is 5821368956 [speaker001:] Thank you! Great. It looks like the refund you initiated online was just completed a few minutes ago. [speaker002:] Great. How will I be refunded? [speaker001:] Via your original payment method. We are not provided that information due to security reasons. Is there anything else I can help you with today? [speaker002:] Perfect! Just wanted to check that it would go back on my credit card. Nope, that is all I needed. Thanks. [speaker001:] Have a great day! [speaker001:] Hi! Thank you for contacting us today How can I help you? [speaker002:] Hello. I am a Bronze member my name is Chloe Zhang, and I am looking to get an extension on some special discounts. [speaker001:] Thank you for that information Chloe What special discount do you have? [speaker002:] Right now it is expedited shipping. I am waiting until Friday to process payment when my check comes in. Will that be an issue? [speaker001:] Just to clarify, you want an extension on paying for expedited shipping on an order? [speaker002:] That is correct. [speaker001:] Ok great! I'll need some information to verify your account What is your account ID and order ID [speaker002:] My account ID is EXT2LVWHXY Order ID 1802397706 [speaker001:] Thank you for all that information. I have confirmed that you can make your payment on friday for your shipping [speaker002:] Wow. That helps a lot. Thank you. [speaker001:] You're Welcome! Anything else I can assist with today [speaker002:] Not today thanks. [speaker001:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I want to check on my order but I lost the phone I use for the two factor authentication [speaker001:] Ok I would be happy to help you with this. May I have your full name or account id? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, and may I have your email address so I may send you a reset code? [speaker002:] I have a pin number. I can't access my email. 67671 [speaker001:] Ok that would work too, thank you. You should be able to access now and I will send you a link about best security practices for future reference. [speaker002:] thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] that is all [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi, how can I help you? [speaker002:] I'm buying a few items for gifts and would like to find out about gift wrapping [speaker001:] Gift wrapping costs a fixed price of $4.99 per item, but availability may vary depending on if the item is oversized. We also allow the option of adding up to 300 characters with any gift-wrapped purchase. You must specify a separate message for each item you are gift-wrapping, even if it is a repeat of another message. Is there anything else I can do for you? [speaker002:] No, thank you [speaker001:] Have a great dat [speaker001:] good afternoon, how can I help you? [speaker002:] Hi. I'm trying to place an order but my cart won't update. I'm getting frustrated. [speaker001:] I understand, don't worry, I'm going to help you solve it we will do a series of steps and we will see which one solves the situation [speaker002:] ok thanks [speaker001:] first you already tried to log out and log back in? [speaker002:] ok give me a sec [speaker001:] sure [speaker002:] ok, no, that didn't work [speaker001:] Let's try refreshing the page and try to put something in the car again. [speaker002:] ok nope, still didn't work! [speaker001:] ok, did you verify that the chosen item was not out of stock? [speaker002:] yes it says it is [speaker001:] ok, i recommend you wait for the item to be put back on the website since we do not currently have it available are you still there? [speaker002:] yes, sorry I'll try again later [speaker001:] alright, a pleasure to help you have a nice day [speaker001:] Hello, how can i help you today [speaker002:] hey maybe a silly question But I'd like to know how much it'd be to get my name stitched onto these boots [speaker001:] Stitching is 30 cents a character for the first 15. 20 cents per for the next 15, and 10 cents per for everyone after that [speaker002:] oh wow very affordable I'd like to get my name stitched on the calvin klein boots Joyce Wu [speaker001:] That sounds great, so that would only run you 2.10 for the stitching you should see the option on checkout. Is there anything else i can help you with? [speaker002:] no that's all thanks for helping! [speaker001:] No problem, have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] Yes i would like to know when the promo expires because i was thinking about buying some things [speaker001:] Sure, are you asking in general, or about a specific one that you have? [speaker002:] in general. How many days after you get one does it expire? [speaker001:] Gotcha. They usually expire 7 days after having been issued. There's usually some small print on the bottom with the date. Can I help you with anything else today? [speaker002:] no that will be all, thank you! [speaker001:] Excellent. Have a good night. [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] Hi the website is running really slow so I want to find out what's going on because the website is not usable at this speed. [speaker001:] I'm sorry you're experiencing that. Let me try to help. Looks like the first suggestion is to log out and log back in Give that a try and let me know how it works [speaker002:] Ok I have done that [speaker001:] Is it working any better now? [speaker002:] Not sure Did you have any other solutions? [speaker001:] Try using the search bar to search for an item to test out the speed [speaker002:] Ok I will accept this solution [speaker001:] Is there anything else I could help you with today? [speaker002:] No but thank you [speaker001:] My pleasure. Have a good day! [speaker001:] Hello, how can i help you today [speaker002:] Hello I received an email with my order confirmation but my payment method showed paypal while I actually used a credit card, can you confirm the payment method used please? My order Id is 1973235567 [speaker001:] Sure, Could i get your fullname and account ID also please [speaker002:] Alessandro Phoenix 34LLAJWGY7 [speaker001:] Okay, could you let me know the shipping status of your order [speaker002:] It says order received [speaker001:] Okay great, i updated your order with using your credit card just in case so when you are charged it will be to the card Is there anything else i can help you with today [speaker001:] Hi, how can I help you? [speaker002:] Hi, I wanted to check on my shipping status. I ordered it 9 days ago, and haven't gotten it yet [speaker001:] Sure, I'd be happy to assist! Can I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] Thanks, I'll also need your account ID and order ID to look that up [speaker002:] Account ID: I3RMG60JLV Order ID: 4332478486 [speaker001:] thanks may I have your username and email address and [speaker002:] Username: alessandrop198 alessandrop198@email.com [speaker001:] ok, because it's been more that a week I'll go ahead and reship your order. May I have your address please? [speaker002:] 7047 2nd Ave Brighton, TX 89145 thanks! [speaker001:] no problem! what was the item you ordered that is missing? [speaker002:] a pair of michale kors jeans [speaker001:] Oooo nice! I've gone ahead and reordered that for you. Anything else I can do for you today? [speaker002:] no that covers it, thanks again [speaker001:] no problem, enjoy those jeans! have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello I am wanting to purchase something but my credit card keeps getting rejected [speaker001:] I'm sorry about that, I can help you troubleshoot this issue. [speaker002:] Thanks [speaker001:] Could you try double checking the card number? [speaker002:] Yes I checked that [speaker001:] Does the issue persist when you log out and back in? [speaker002:] Let me check Ok, that seemed to work Thank you [speaker001:] Oh great, is there anything else I can do for you? [speaker002:] That is all [speaker001:] Have a good day! [speaker001:] Hi [speaker002:] Hello, how may I help you? [speaker001:] I would like to add an item to my currrent order [speaker002:] Sure, could I get your name, please? [speaker001:] I forgot to add it earlier. Joseph Banter [speaker002:] Thanks, Joseph. I also need your Account and Order ID. [speaker001:] xyd5v3n47q 6940377585 [speaker002:] Okay, and what is the shipping status of the order? [speaker001:] order received [speaker002:] Okay, great. What's your membership level? [speaker001:] bronze [speaker002:] What item did you want to add to your order? [speaker001:] guess shirt white [speaker002:] Okay, the item has been added. Is there anything else I can help you with? [speaker001:] no that was all thank you and have a good day [speaker002:] Have a good day! [speaker001:] Hi! My jacket arrived today but it is the wrong color. I ordered black and not white. Can I return it? [speaker002:] I'll check Can you tell me your name, your email address, your username, and the order ID for the jacket? [speaker001:] Joyce Wu Email Address: jwu87138@email.com Username: jwu87138 Order ID: 3851989917 [speaker002:] What is your membership level? [speaker001:] I have gold [speaker002:] Great! You can definitely return it Can you tell me your address for the shipping label? [speaker001:] sure 6265 Lexington Ave La Fayette, CA 68784 [speaker002:] Would you like to return the jacket by mail, in a store, or at a drop-off center? [speaker001:] I'll just mail it back [speaker002:] Ok, your return is processing and you can print the shipping label and send the jacket in the mail [speaker001:] great. Thank you [speaker002:] Of course Is there anything else I can do for you today? [speaker001:] I am good now thank you [speaker002:] Ok, have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Hi I wanted to check on the status of my order The cost of shipping was too hight *high [speaker001:] Happy to help, may I have your full name please? [speaker002:] Norman Bouchard [speaker001:] To validate your purchase, I also need your username, email address and order id please. [speaker002:] normanbouchard695 normanbouchard695@email.com Order ID: 5400738796 [speaker001:] thank you. your purchase is validated. What is the shipping status of your order, Norman? [speaker002:] It says it is in transit. Is it possible that I could get the shipping waived? I am a Gold level member [speaker001:] Sure, no problem. [speaker002:] great, thank you! [speaker001:] the refund has been made. [speaker002:] ok, thanks! [speaker001:] Is there anything else that I can help you with? [speaker002:] that's all [speaker001:] Have a nice day! [speaker001:] Hello. How can i help you today? [speaker002:] Hello. I'm wondering when my fee is due for my subscription. [speaker001:] Okay Can I get your full name? [speaker002:] Norman Bouchard I'm French [speaker001:] can i get your account ID and order ID French? [speaker002:] Account ID: BHPAO4100J, Order ID: 3880222633 [speaker001:] It looks like your subscription was due yesterday. [speaker002:] Oh no [speaker001:] The amount is $55 [speaker002:] Can I pay it now? [speaker001:] Yes would you like me to use the card on file? [speaker002:] Yes that's perfect [speaker001:] Okay I have also sent you a link so you can check for yourself in the future. Your subscription has been paid [speaker002:] Merci! [speaker001:] is there anything else I can help you with? [speaker002:] No, thanks and have a great day! [speaker001:] You too French [speaker001:] Hi, how can I help you today? [speaker002:] Hi I have a question about a pair of boots you have on your site it's the calvin klein ones [speaker001:] Okay, did you have a specific question I can answer for you? [speaker002:] I was looking at it and was wondering how easy it would be to clean off stuff like gum off the shoe [speaker001:] That's a good question, let me check that out for you. Can I have your name please? [speaker002:] Sanya Afzal [speaker001:] You can rub some peanut butter on the gum with a butter knife. After about 10-15 minutes the gum should mix with the peanut butter. Scrape all this off and clean with soap and water. Can I help with anything else today? [speaker002:] hmm peanut butter I would not have thought of that cool appreciate it. that's it for me [speaker001:] Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi. I want to buy something but I can't because my CC keeps getting rejected [speaker001:] Let me help you with that. [speaker002:] Can you help me look into it [speaker001:] Yes. Can you log out and then log back in to your account? [speaker002:] Okay. Let me try that [speaker001:] Then try to enter your credit card information again. [speaker002:] Hi I tried it. It's giving me the same response [speaker001:] Could you check the expiration number on the credit card? [speaker002:] It hasn't expired. I use it for regular purchase... [speaker001:] Ok I can try to make the purchase for you, if you would like? [speaker002:] Okay What will you be needing [speaker001:] Could I have your credit card information? And the brand and item that you want to purchase? [speaker002:] No. I can't give out my credit card information Is there any other way you can help me [speaker001:] You could try entering the credit card information again in the website to see if it goes through this time? [speaker002:] Okay. Let me try that again Hi. My CC has been accepted. Thanks [speaker001:] That is great Can I help you with anything else? [speaker002:] That will be all. Thanks [speaker001:] Have a good day. [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Hi, I was looking to get information about the price of getting gifts wrapped I really stink at it and was looking to send a gift to someone from your store [speaker001:] OK. Let me get your full name or account ID [speaker002:] My full name is Norman Bouchard [speaker001:] Thanks Norman. I have pulled up your account. Let me check on the price of gift wrap for you. There is a set cost of $4.99 per item but may vary based on size. You can also have up to 300 characters for a message [speaker002:] I plan on buying 3 shirts. Is that 4.99 per shirt, or can I have them wrapped together as one package for 4.99? [speaker001:] You have to specify the message for each item if you buy multiple. [speaker002:] Ok, that is what I needed to know. [speaker001:] Yes. The $4.99 applies to the entire three if they are done together. [speaker002:] perfect [speaker001:] Great. Anything else? [speaker001:] Hello, how may I help you? [speaker002:] I need to return this shirt that I got. They sent me the wrong color! [speaker001:] Sorry for that, could I get your name, please? [speaker002:] Rodriguez Domingo For real, they sent me this ugly 80's neon green. Who wears that? [speaker001:] Thanks, I'll also need your Username, Email address, and Order ID. Yeah our company swears that's going in style [speaker002:] I just want basic black and white. Ok, user name is rdomingo542 email is rdomingo542@email.com, and Order ID is 9259479237 Man, I get the neon for jogging, but for anything else? Nasty. I'd throw something at someone just for wearing it for everyday wear. Stain that thing so they can't wear it again. [speaker001:] Thank you, I'll also need your membership level. [speaker002:] Gold [speaker001:] Great, to return it I'll just need an address for the shipping label. [speaker002:] 9451 Kennedy St, San Mateo, TX 47739 [speaker001:] Okay, would you like to send it back in mail, at the store, or at a drop-off location? [speaker002:] I need it ASAP. I ain't showing up the high school reunion looking like something my parents would've worn. Drop-off. The sooner I can get rid of this thing, the better. [speaker001:] Okay, your return is all set. Sorry for the trouble. Is there anything else I can help with? [speaker002:] Nah, just make sure it gets here before Friday and we're good. [speaker001:] Okay, have a good day! [speaker001:] Hi! How can I help you today? [speaker002:] I would like to know more about a product [speaker001:] Sure, which product would you like more information about? [speaker002:] I would like to know how to remove gum from the sole of this particular boot Product: boots Brand: Calvin Klein Amount: $49 [speaker001:] You can use a butter knife to rub a big glob of peanut butter over the gum. After 10-15 minutes, the gum should start to soften and become one with the PB. Once this happens, scrape it off and then clean the rest of your shoe with soap and water! [speaker002:] Okay thank you for the information i needed [speaker001:] You're welcome! Anything else I can help you with? [speaker002:] No that is everything i needed help with, thank you again and have a great day [speaker001:] You as well! [speaker001:] Hello, how may I help you? [speaker002:] hello, what time do your stores open? I want to come in and purchase some items. This corona virus really has me wanting to panic buy!!! It's every man for them self these days. [speaker001:] Hello, your local store hours may vary, but traditionally our stores should be open at 8AM and online 247 at www.acemebrands.com [speaker002:] i hope you have toilet paper in stock case the 5 cases I bought last week may not be enough awesome thanks i will get my running shoes on!! have a great day [speaker001:] Is there anything else you needed? [speaker002:] nope [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi. My name is Rodriguez Domingo. My account ID is CFEPBZULMJ. The payment method I used for my last order, order ID 2086371369 was wrong. Can I change this? [speaker001:] What payment method did you use? [speaker002:] The payment method was by Debit Card, but I would like to use Credit card. [speaker001:] I need to verify your identity, can you provide me some additional information? Zip Code, Telephone Number, Email address will do. Or username, password, or a PIN number. [speaker002:] zip code is 9534. Telephone number is 987-5597. This is all the additional information I have. [speaker001:] Ok, thanks. Let me switch the payment method for you now. Ok, the payment method has been updated in our system. Is there anything else I can assist you with today? [speaker002:] That's it for today. Thanks for your help. [speaker001:] Have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] Your website is running super slow. Are you having problems or is there anything I can try on my end to make it better? [speaker001:] I am so sorry to hear that. Please give me a moment to look into that for you. Can you please try logging out of your account and logging back in? [speaker002:] I tried it, but it's still loading very slowly [speaker001:] Can you please try visiting amazon.com and see if it loads slowly too? [speaker002:] Amazon seems normal [speaker001:] I apologize for the inconvenience, but can you please try closing all other tabs on your browser and closing any programs running in the background? [speaker002:] I think that helped thank you! [speaker001:] That's great to hear. I will still write up a report and notify our website team so that you do not experience this in the future. [speaker002:] Thanks! [speaker001:] Is there anything else I can help you with today? Thank you. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I want to remove an item from my order. I accidentally chose the wrong size. And I really do not want it now [speaker001:] I can help you with this. Can I get your full name or account ID? [speaker002:] Joseph Banter [speaker001:] Thanks Joseph. Let me just pull your account up. Have you received your order yet Joseph? [speaker002:] Yes I have [speaker001:] Okay, so you will be returning the item, correct? [speaker002:] Yes [speaker001:] I just have to validate your purchase. Can I please get your username, email address and Order ID? [speaker002:] My order ID is 1879955537 [speaker001:] Do you have your email address and Order ID? [speaker002:] My account ID is EZE5XBPPH0 Order ID is 1879955537 [speaker001:] Yes, but to look up the status of this I need your email address and user name. [speaker002:] I do not have either one email is josephbanter551@email.com [speaker001:] But you said you have already received this order? [speaker002:] yes it says delivered [speaker001:] I can look your username up with that One moment while I pull the information up. To locate your username can I get your zip code. I just have to verify your identity. [speaker002:] 71162 [speaker001:] I'm really sorry Joseph, but some reason the system is failing to identify you. Are you sure everything was spelled correctly? [speaker002:] yes everything is correct thank you anyway [speaker001:] I'm sorry I could not help you. If you have received the order I would do a refund for you. Perhaps you can find the shipping slip and contact me again so we can solve this. [speaker002:] yes sounds good [speaker001:] Thank you for your patience, have a good day. [speaker001:] Hello, how may I help you? [speaker002:] I wanna manage my shipping details [speaker001:] Sure, do you wish to manage the shipping details of a single order? [speaker002:] I wanna cancel a shipping order yes [speaker001:] Okay, I will need your full name or account ID [speaker002:] Joyce Wu Account ID: WT1UT8GP4M [speaker001:] What is the current shipping status? Is it already out for delivery? [speaker002:] in transit [speaker001:] Thank you. I will need your username, email address, and order ID. [speaker002:] jw607485@email.com jw607485 Order ID: 5660973017 [speaker001:] Your order has been cancelled, is there anything else you need help with? [speaker002:] no [speaker001:] Okay, thank you and have a nice day. [speaker001:] hello [speaker002:] How may I help you? [speaker001:] I need to remove an item from my order [speaker002:] Can you give me your full name or account id? [speaker001:] Yeah I can do that my name is David Williams and my account ID is DJOXMO0VLI [speaker002:] Can I have the order id? [speaker001:] yeah Account ID: DJOXMO0VLI Order ID: 0308241548 is that correct? [speaker002:] Yes.. I have verified you identity Please what is the shipping status of this order? [speaker001:] The shipping status is in transit [speaker002:] What is your membership level? [speaker001:] Its silver [speaker002:] I can offer a refund immediately. Once the item arrives, you juts need to call the customer care for the shipping label for return. [speaker001:] Ok that is really helpful so I will just return it as soon as it gets home, [speaker002:] What is the cost of the item that is meant to be returned? yes [speaker001:] the cost is 74 dollars ok thanks I guess thats it then have a good day [speaker002:] Yes. I wish you a great day [speaker001:] Hi. How may I assist you today? [speaker002:] I need to find out when my annual fee is due for my subscription. I don't want to lose it. [speaker001:] I can pull that up for you. Let me get your full name please. [speaker002:] Joyce Wu [speaker001:] Thank you Joyce. I will also need your account id and your order id please. [speaker002:] VMT39EY6FC 2022810246 [speaker001:] It looks like your payment is due today. I will send you a link that you can follow in the future to check your account status. [speaker002:] I would like to pay that now. [speaker001:] Follow the link to do that. You will need your user name. Do you have that handy? [speaker002:] no I don't [speaker001:] Let me get that for you. Can I get your e-mail and zip code? [speaker002:] I don't have an email. My zip is 43466. [speaker001:] I can pull it up with your phone number instead. [speaker002:] 247-983-8853 [speaker001:] Your user name is: JWu1. Did you need any additional assitance? [speaker002:] No, that's all [speaker001:] Alright then, have a good day. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Can you check to see where my package is? I've been waiting for over a week now for it. [speaker001:] Oh no, I do apologize. Let me check. [speaker002:] Since I ordered it, actually. It shipped 5 days ago. [speaker001:] May I have your full name or account id? [speaker002:] Sure, my name is Alessandro Phoenix [speaker001:] Thank you may I please have your username, email address, and Order ID? [speaker002:] My account id is PKGQS6UCQK username is ap322796 email is ap322796@email.com order ID is: 6830032452 [speaker001:] Thank you Alessandro, how many days have you waited? Was is 5? [speaker002:] Yes, that is correct, I got a notification that it shipped, but I haven't heard or seen anything else since [speaker001:] It can take up to 7 days for the item to arrive so I would wait a couple more days Is there anything else I may help you with? [speaker002:] So there's nothing on your end saying what the status is? Like it's stuck somewhere, or if it even actually shipped out? I was told it would only take 3 days with my expedited shipping request. [speaker001:] I apologize, system issues. [speaker002:] ok [speaker001:] The system shows in progress, I do know that for an item it can take up to 7 days for it arrive. [speaker002:] Then why pay expedited shipping if it's not true? That's not acceptable to me. [speaker001:] I agree. I am going to credit back the shipping costs to your account. If the item does not arrive by the 7th day, we will overnight a new order. [speaker002:] Ok, thanks. [speaker001:] Is there anything else I may help you with today? [speaker002:] I'll let you know if it doesn't come in for sure. No, that's all I needed. Thanks for your time. [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi! I had recently placed an order and I would like to manage the shipping details please. [speaker001:] Sure thing, what about the shipping did you need to check on? [speaker002:] I had ordered the wrong item by mistake [speaker001:] Sure thing. Let's check on that for you. Could I have your Full name please? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal. Could you tell me the shipping status of your order? [speaker002:] Order received [speaker001:] Thank you, just to clarify, were you checking to see if the order was correct because you found out somehow or did you know this yourself? [speaker002:] I realized I had ordered the wrong item [speaker001:] Alright thank you I just wanted to be sure. I'll also need your Username, Email address and order ID so I can validate the purchase, if you could provide those please? [speaker002:] Username: crystalm523 crystalm523@email.com Order ID: 6350852686 [speaker001:] Thank you so much Crystal, what change did you want to make? [speaker002:] Would you be able to change the order? [speaker001:] Yes, since the order hasn't shipped yet I'll be able to change the order for you. [speaker002:] Thank you [speaker001:] Alright let me go ahead and change that for you. [speaker002:] Can you check if I can order Tommy Hilfiger jeans in black instead of blue [speaker001:] Black instead of blue. Let me update that on your order. [speaker002:] Thank you [speaker001:] Alright. I processed the change and everything looks good now. Was there anything Else I could help you with today? [speaker002:] Thank you so much. You have been very helpful [speaker001:] Not a problem Crystal. Thank you for shopping with us. Have a great day! [speaker001:] Hi, what can I do for you? [speaker002:] Yes i may buy the guess jacket but I need to know how warm it is [speaker001:] I am sorry what do you mean, how warm it is? [speaker002:] It is really windy in Chicago for my daughter [speaker001:] Oh I see Yes, I am from Chicago, very cold and windy. Let me check. [speaker002:] Would this type of jacket hold up to windy areas [speaker001:] Our jacket is designed to be wind-proof and will prevent the wind from directly hitting your shielded body-line. In addition, the jacket is lined with material on the inside that insulates your body from the outside cold. Thus, the jacket should be fairly warm to wear, even in very windy conditions. [speaker002:] can't really tell just how warm from the picture [speaker001:] Does that answer your question? [speaker002:] Oh wind proof is just what she need and it is so stylish thank you That is perfect thanks again she's gonna love it! Thank you Good bye [speaker001:] Have a nice day [speaker001:] Hi, how are you? What can I help you with today? [speaker002:] good thanks My card keeps getting rejected [speaker001:] can i just have your name please, so I can pull up your account [speaker002:] Chloe Zhang [speaker001:] ok, chloe, can you go ahead and try to re-enter the credit card information again? [speaker002:] its keeps saying invalid [speaker001:] Let's try one more thing. Can you try logging out and logging back into the site, and re-enter the information one last time? [speaker002:] ok one sec [speaker001:] no problem [speaker002:] sorry that worked [speaker001:] No worries, thats great! Is there anything else I can help you with today? [speaker002:] No thanks for your help [speaker001:] Your Welcome...It's what I'm here for:].. Have a nice day Chloe! [speaker001:] Thank you for contacting AcmeBrands, how can I help today? [speaker002:] I'm trying to check on my order but I can't get into my account. I forgot my username. [speaker001:] I can help recover that for you. May I have your full name or account iD? [speaker002:] Joseph Banter [speaker001:] To verify your identity, an I have your zip code, phone number, or email address? I will need 2 of those 3. [speaker002:] 74823 003-045-2026 [speaker001:] I see that your username is jbanter1 [speaker002:] Great [speaker001:] Is there anything else I can help you with today? [speaker002:] No, thanks [speaker001:] Thank you, have a great day! [speaker001:] hi, how can I help you? hello? [speaker002:] Hello, I am trying to add an item to my cart and it is not updating [speaker001:] oh no, I can try and help you with that! [speaker002:] Thanks [speaker001:] can you try refreshing the page and readding the item? [speaker002:] I tried that it did not work [speaker001:] ok, lets have you log out and log back in, see if that helps [speaker002:] let me try that That seemed to work, thanks [speaker001:] awesome, glad it worked. Anything else I can do? [speaker002:] that is all [speaker001:] ok, have a great night! [speaker001:] Thanks for contacting Acme. How may I help you today? [speaker002:] The website has been running really slow that it is not usable. I don't know what to do [speaker001:] Oh, I'm sorry to hear that. Let me see if we can try a few things, and if neither of them work, I'll try to file a formal report with our IT staff [speaker002:] \Okay [speaker001:] Is it just our website that's running slow for you today? Are other sites working okay for you? [speaker002:] Yes its just the website. I have tried using other websites and the are working just fine [speaker001:] I see. May I ask that you simply log out and then log back in. That simple reset has seemed to fix quite a few issues in the past [speaker002:] I tried still going slow [speaker001:] I see, and it's still running slow even with all other tabs and programs closed down? [speaker002:] Okay, now its up running at its normal speed again for me. I guess I had too many tabs open at once Thank you for helping me [speaker001:] Ah, that's good to hear You're welcome. May I help with anything else? [speaker002:] That will be everything [speaker001:] Excellent. Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I am a little upset that the Tommy Hilfiger shirt is always out of stock [speaker001:] Can I ask if it is just a specific item like you mentioned or multiple items? [speaker002:] Just this specfic item [speaker001:] Alright can I start off by asking for your full name or account id so that I can pull up your account. [speaker002:] David Williams [speaker001:] And you said it was the Tommy Hilfiger shirt? [speaker002:] Yes [speaker001:] I am going to write up a report in this case to let the purchasing department know about this issue with the stock of the item. [speaker002:] Thank you very much [speaker001:] Alright, they have been notified about the issue and will work to resolve the problem so it does not happen again. Is there anything else I can do for you today? [speaker002:] That is all [speaker001:] Great, I hope you enjoy the rest of your day. [speaker001:] Hello. How can i help you today? [speaker002:] Hi! I was considering buying a pair of Guess boots but needed some information I was hoping you could let me know if you have size 8 in stock. The website says its unavailable. [speaker001:] okay give me one moment. Unfortunately if the desired size is listed as unavailable then we are currently out of stock. We refill at the end of the month I suggest checking then [speaker002:] I see [speaker001:] Is there anything else I can do for you today? [speaker002:] That is all I needed to know. Thank you [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hi, I'm Danny from ACME. How may I assist you today? [speaker002:] Ugh, I'm so frustrated with the cost of shipping! I think I'm going to have to cancel my order. Shipping is just too high. [speaker001:] I'm sorry to hear that. Let me look into your order. What is your full name, Order ID and Account ID [speaker002:] Albert Sanders Order ID: 1232151371 Account ID: TLSEVSRIO6 [speaker001:] All right, I also need your email and username to valiadate your order. [speaker002:] Alberts6@email.com alberts6 [speaker001:] What's the status of your delivery? [speaker002:] It was delivered. [speaker001:] Seeing as it was delivered the best I can do is give you a partial refund of $8. Is that fine with you? [speaker002:] Actually that would really help me a lot! [speaker001:] Okay, sounds good. Give me one moment. [speaker002:] Thanks so much. [speaker001:] All right, you're all set. Have a nice day and thank you for shopping with ACME. [speaker001:] Hello, how can I help you? [speaker002:] Hi. My name is Alessandro Phoenix. I am trying to purchase Calvin Klein jeans, but my credit card keeps declining. Please help. [speaker001:] Alright, first thing we need to try is having you log out, refresh the page, then log back in and try again. Let me know if that works for you. [speaker002:] I completed those steps and still have the same problem. [speaker001:] Alright, can you double check the expiration date on your Credit Card please? We need to be sure it is still valid [speaker002:] Yes the expiration date is valid. [speaker001:] In that case, I can make the purchase for you if you like [speaker002:] My card number is 9999 8888 7777 6666. [speaker001:] and the expiration date? [speaker002:] 1122 Thanks! [speaker001:] Alright you are all set No problem at all. Is there anything else I can do for you? [speaker002:] No [speaker001:] Alright, well you have a great day then. [speaker001:] Hello! How can I help you today? [speaker002:] I have a question about shipping [speaker001:] Sure, what was your question? [speaker002:] I was thinking of buying some items and was wondering how much it would cost for overnight shipping [speaker001:] Let me check on that, one moment please. What state do you live in? [speaker002:] New York [speaker001:] Overnight shipping is based on the weight of the package. So, if you order less than 5 lbs, the price will be $39.99, 10 lbs or less will be $54.99, and anything over 10 lbs will be $69.99. [speaker002:] ok I am thinking of ordering the michael kors jeans for $94 do you know how much it weighs? [speaker001:] The Michael Kors jeans should be less than 5 lbs [speaker002:] ok thanks that helps [speaker001:] So shipping would be $39.99 [speaker002:] let me look at it again and think on it [speaker001:] You're welcome! Can I help you with anything else? [speaker002:] that's it [speaker001:] Ok, have a nice day. [speaker001:] Hi! How can I help you? [speaker002:] Hi I'd like to cancel my order and get a refund [speaker001:] Ok, one moment please What is the reason for the refund? [speaker002:] The shipping was too expensive [speaker001:] I see, can I please have your account ID? [speaker002:] 9EBMOQIGOZ [speaker001:] Great, now can I please have your username, email address, and order ID. [speaker002:] jbanter7 jbanter7@email.com 7947525759 [speaker001:] Great, How would you want the refund? valid options are: Gift card, value in your account, your credit card, or a paper check. [speaker002:] Credit card thanks [speaker001:] got it, now how much was the item? [speaker002:] 79 [speaker001:] Refund initiated! Is there anything else you need help with today? [speaker002:] No [speaker001:] Great, have a good day! [speaker001:] Hi, is anyone there? [speaker002:] Hello, what can I help you with? [speaker001:] Hi, I need to change the address on my account. [speaker002:] Okay, can I get your full name or account number? [speaker001:] My name is Rodriguez Domingo. [speaker002:] What is the current address on your account? [speaker001:] 4395 Kennedy St., San Lima, Texas. [speaker002:] Thank you, in order to change the address I need to verify your information. Can you provide your zip code, username, and email address? [speaker001:] The ZIP Code is 77357. My email address is Rodriguez956@e-mail.com. I'm not comfortable handing out my user name. [speaker002:] Okay, I will need your phone number, PIN number, or an Order ID. [speaker001:] The order number is 614-800-7936. [speaker002:] Hello, unfortunately I am unable to confirm your account with that information. Can you confirm it is correct or provide additional information for me? [speaker001:] OK, I will reluctantly give you my username: rodriguezd956. [speaker002:] Sorry, it doesn't look like the email address is valid. [speaker001:] Here it is again, rodriguezd956@email.com. [speaker002:] Okay, that worked! What address do you want on the account? [speaker001:] 5395 Kennedy St., San Lima, TX 77357 [speaker002:] I have updated your account with that address. Is there anything else I can help you with? [speaker001:] No, thank you. [speaker002:] Have a great day! [speaker001:] Hi, thanks for reaching out. How can I help you today? [speaker002:] Hi, I was just looking at my order statement and noticed that the delivery time is wrong Could you please check the status of my order? [speaker001:] Yes I sure can. May I please have your full name or Account ID? [speaker002:] My account ID is AH08HBYGCH [speaker001:] Great. Let me pull up your account. Alright, now I need to validate your purchase. Can you please give me your Username, email address, and Order ID? [speaker002:] Sure, my username is APhoenix my email is aphoenix@hotmail.com and the order ID is 3511803820 [speaker001:] Would you like to change the delivery date of your order? [speaker002:] Yes Can you please change it to some time next week? [speaker001:] Okay. I can do that for you. [speaker002:] Thanks [speaker001:] Okay, I will need to look into this issue a little further. Thank you for being patient. [speaker002:] ok [speaker001:] Do you know if the item has already shipped? [speaker002:] according to my order statement, the order is in transit [speaker001:] Okay. Thank you. [speaker002:] can the delivery date still be changed? [speaker001:] Once an item is "In Transit," unfortunately there is nothing we can do to fix this problem. [speaker002:] Oh: [ [speaker001:] Is there anything else I can help you with? [speaker002:] No thank you [speaker001:] I'm sorry. If there is anything else you need, please feel free to reach out. [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] Hi! The website seems to be running slow. I am able to load other websites so I was thinking there might be a problem [speaker001:] OK. Let me investigate that for you. [speaker002:] Thank you [speaker001:] There are a number of things we can try. In the interim, I have notified our website team. [speaker002:] Ok [speaker001:] Please try logging out and then back in. Let me know if that does the trick. [speaker002:] ok Thanks, that seems to have worked [speaker001:] Great! Is there anything else I could help you with today? [speaker001:] Hello, how can I help you [speaker002:] I wanted to check on the order I made because the shipping was way too high for me. [speaker001:] Do you want to downgrade shipping method? [speaker002:] Well can I get the shipping waived by getting a refund on it? I mean I am a Gold member as well [speaker001:] Are you trying to ship from to outside of the country? [speaker002:] No I ordered the boots and they should be coming to me here in MI [speaker001:] Can I get a name please. [speaker002:] Joseph Banter [speaker001:] Has your item already shipped? [speaker002:] It says in transit [speaker001:] Okay, and you are a gold member, correct? [speaker002:] Yes I am [speaker001:] I can add the amount you paid to shipping back onto your account. [speaker002:] Okay thanks, that is what I wanted. [speaker001:] Can I help you with anything else? [speaker002:] That was all of it. [speaker001:] Okay Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi, i have completed a return of an item but i have not been refunded yet [speaker001:] Let me help you with that. [speaker002:] Okay [speaker001:] So you want to know what the status of your refund? [speaker002:] yes, and get my refund [speaker001:] Could I have your full name or account id? [speaker002:] Name: Joyce Wu [speaker001:] Could I have your username, email address and order id to validate your order? [speaker002:] Username: joycew01 | Email Address: joycew01@email.com | Order ID: 7696407570 [speaker001:] Thank you [speaker002:] welcome [speaker001:] It looks like your refund is still in progress after it was initiated online. [speaker002:] Okay [speaker001:] Can I help you with anything else? [speaker002:] No that was everything, thank you for your help today. Have a great day [speaker001:] You too [speaker001:] Hello, how can I help you? [speaker002:] Hi, this is Sanya Afzal, Silver member I just got a new promo code, but when I try to use it, the site says that the code is invalid. What gives? [speaker001:] Sorry to hear that. How long ago did you get the code? [speaker002:] It's only been 2 days [speaker001:] Oh, it should still be good then Let me check on that for you. We value our customers and I'm going to generate a new code for you. 9Q3O3 [speaker002:] Ah, thank you [speaker001:] Here you are is there anything else I can help you with? [speaker002:] No, that code seems to be working for me now. Thanks for your help, that was all [speaker001:] You're welcome. [speaker001:] Good afternoon, how can I help you? [speaker002:] Hi there. I need to return an item. It's just not the right color [speaker001:] Oh I see, would you give me your full name or account ID [speaker002:] yes it's Albert Sanders, my account id is unknown [speaker001:] Oh I see, would you give me your full name or account ID. additional to this would give me your order ID, username and email please [speaker002:] my order id is 7661315552 username is alberts5 and my email is alberts5@email.com [speaker001:] Ok everything in order, would you indicate your level of membership please [speaker002:] it's silver [speaker001:] Thank you, would you tell me when the date of the purchase was made? [speaker002:] november 1 19 [speaker001:] ok perfect, the only thing I need would be for you to give me the full address. [speaker002:] it is 5818 lexington ave san lima tx 22093 [speaker001:] How would you like to process your return? by mail, in store or Drop off center [speaker002:] mail is fine [speaker001:] alright. all set Mr. Albert! a pleasure to help you [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hey I'm trying to figure out if I can get an extension. My premium subscription fee is due, but I need more time to come up with the cahs. cash* [speaker001:] Let me find out for you. Could I have your full name or account id? [speaker002:] I'm just kind of in a bind now with the COVID-19 situation, but I really wanna keep my subscription active. Sure, it's Sanya Afzal My account ID is WC3F2Y6FOO [speaker001:] I understand, lets see if we can do something to help you out. Could I have your order id to verify your identity? [speaker002:] Sure, that'll be 5370440308 [speaker001:] Thank you What is your membership level? [speaker002:] bronze [speaker001:] Thank you [speaker002:] So, can you guys help me out or what? [speaker001:] It does not seem that we can offer an extension at this time. I apologize that we cannot extend at this time. [speaker002:] Can I speak to a manager to see if they can do anything? [speaker001:] Sure, can I have your phone number so that our manager can give a call later today? [speaker002:] Sure it's 507-9540 Thanks for your help with that Someone is definitely going to call, right? You're not just yanking my chain? [speaker001:] I have notified a manager to give you call at the number that you provided. And yes they will give you a call as soon as they can. [speaker002:] Okay phenomenal, thanks [speaker001:] Can I help you with anything else? [speaker002:] That's it, thanks [speaker001:] Have a good day. [speaker001:] Hi, how may I help you? [speaker002:] Yes i would like to double check the status of my refund [speaker001:] ok, what do you want to check? [speaker002:] i would like to know the status of my refund [speaker001:] ok, Can I have your full name or Account ID please? [speaker002:] Joseph Banter and my account is AFG5674G [speaker001:] Can I also have your Username, email and Order ID please? Are you there? [speaker002:] josephb7, email is josephb7@email.com and order id is 2033568069 yes i was getting the info [speaker001:] sorry, we have a lot of disconnects lately. Ok, I see your refund is In Progress and it looks like it should be going through to completion later today or by tomorrow at the latest [speaker002:] okay, thank you [speaker001:] you're welcome Can I help with anything else? [speaker002:] that will be all [speaker001:] ok, have a good day [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Well, hello there. [speaker001:] Hi [speaker002:] I wanted to return an item I purchased for my boss because I accidentally got the wrong size. [speaker001:] Okay, I can help you with that So that I can take a look at your account, may I ask your full name, username, email address, and the order ID? [speaker002:] Not a problem. I'm Norman Bouchard and my user name is nb964325. My email address is nb964325@email.com and the order ID of the item I want to return is 1095890473 [speaker001:] and finally, may I also ask your membership level [either Guest, Bronze, Silver, or Gold] [speaker002:] My member level is classified as bronze [speaker001:] Okay, looks like we should be in good shape here We can accept any returns if you have your receipt or if they are in their original packaging. And even if you don't have any receipts, I can still accept returns that were made any time in the last 90 days [speaker002:] Perfect. The item has not been taken out of its original packaging [my boss knew immediately it was the wrong size] [speaker001:] Ah, I see. Well in that case, depending on your preference, you can either return the item to a store, to a drop-off center, or by mail If you'd like the last option, I can send you a shipping label that will allow you to simply drop the package right back into the mail [speaker002:] Would it be okay if I drop the item off to a store. I think i might try to see if there is something else he might like anyways. [speaker001:] Yes, that would be fine. I'll just go ahead and make a note in your account [speaker002:] Perfect. Do I need to take any paperwork with me to the store? [speaker001:] As long as it's still packaged, you shouldn't need anything else [speaker002:] Okay great [speaker001:] Is there anything else I can help you with today? [speaker002:] No that's all thanks [speaker001:] You're welcome. Have a great day, Mr. Bouchard [speaker001:] Hi how can I help [speaker002:] Hi, I need help. Can you get me some detail on Tommy Hilfiger jeans, the ones that are 89.00? How long is the leg length, inseam or outseam? [speaker001:] Just a moment. The inseam is 36 and the outseam is 42 [speaker002:] Great, thanks. Goodbye. [speaker001:] This is intentionally long to allow tailoring Bye [speaker001:] Hello, how can I assist you today? [speaker002:] I want to check my order status. My shipping charge was too much. [speaker001:] May I have your full name or your account ID? [speaker002:] Sanya Afzal [speaker001:] May I have your username, email address, and the order ID? [speaker002:] ok sa482943@email.com username is sa482943 oerder id is 4338839578 [speaker001:] And what is the shipping status of your order? [speaker002:] out for delivery [speaker001:] I can offer you a partial refund of the shipping fee. The best I can give you is $8.00. [speaker002:] ok great [speaker001:] Would you like me to process the partial refund now? [speaker002:] unless you can just cancel the order and I get a refund [speaker001:] No if the item is out for delivery I cannot cancel the order. I can only give you a partial refund of fees. [speaker002:] ok you can process the partial refund thank [speaker001:] Ok, it should appear on your account now. [speaker002:] you ok [speaker001:] Is there anything else I can do for you today? [speaker002:] no [speaker001:] Have a great day. [speaker001:] Hello, how may I help you? [speaker002:] I forgot to add a shirt to my order for my brother's birthday gift. Help! [speaker001:] Okay, I can help you add an item to you're existing order. Could I get your full name, please? [speaker002:] ok good. Chloe Zhang [speaker001:] Thanks, Chloe. I'll also need your account and order ID. [speaker002:] Account ID: NUCNESKSYQ, Order ID: 7602908432 [speaker001:] Thanks again. Do you you know the shipping status of the order? [speaker002:] um, it says out for delivery, is that too late, yes? [speaker001:] It's most likely too late, may I know your membership level? [speaker002:] it is Gold. [speaker001:] Well, it's too late to update that order, but we can place a new one for you now with no shipping fees as a thank you for being a gold member. [speaker002:] Really, wow that is really nice! [speaker001:] What is the name of the item? [speaker002:] A shirt by Guess for $79 [speaker001:] Okay, should I use the credit card on file for the purchase? [speaker002:] yes please, do you have priority shipping? [speaker001:] Yes we do [speaker002:] oh good I need it soon. [speaker001:] I've placed the order, it should be there the same day or shortly after your other purchase. Is there anything else I can help you with? [speaker002:] You are a lifesaver. Thank you so very much! Don't need anything else. Be well. [speaker001:] Have a good day [speaker001:] Hello [speaker002:] How may i help you? [speaker001:] I have a question about your return policy I might want to return some of the clothes that I bought Can you explain your policy to me? [speaker002:] i can give you some info on our return policy, no problem! [speaker001:] Okay great [speaker002:] may i get your name [speaker001:] Joseph Banter [speaker002:] Thanks Joseph I have an answer here [speaker001:] Oh good [speaker002:] Our return policy depends on membership level. Gold has unlimited returns, silver has 6 months to return, bonze only has 90 days, and guests are allowed 30 day. is there anything else i can help with? [speaker001:] Okay Are returns free? [speaker002:] yes, when made in the time windows above [speaker001:] Oh great That is what I wanted to know Thanks for your help! [speaker002:] have a greay day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi. I was wondering what are the consequences of paying a subscription payment late. [speaker001:] Sure I can help you answer that question. Can I ask you your name please? [speaker002:] Albert Sanders [speaker001:] Thank you, Albert! Let me look that up for you. Okay Albert. There will be a fee for any late payment on a subscription service. The fee is two dollars per day past your deadline. If you are a gold or silver member you have a grace period of five late days each month. [speaker002:] What if I'm a Gold member? [speaker001:] If you are a gold member there is a 5 day grace period each month where the fee is not applied as long as you make the payment within those 5 days. [speaker002:] Okay. Thank you then [speaker001:] Is there anything else I can help you with today? Thank you, Albert! Have a great day! [speaker001:] Hello? [speaker002:] hi [speaker001:] Is this a computer or a person? [speaker002:] What can I help you with today? A person! [speaker001:] Ok, hi! I need to check my orde history and am having trouble signing in to my account [speaker002:] So you need help logging into your account? I can help you with that. First lets get some information. [speaker001:] ok [speaker002:] i need your full name please. [speaker001:] Chloe Zhang [speaker002:] Address please? [speaker001:] 1369 2nd Ave San Lima CA 30798 [speaker002:] Thank you, and do you have a username I can search for as well? [speaker001:] chloezhang061 [speaker002:] Thank you. [speaker001:] I lost the phone number that used to be on this account and I can't sign in without it [speaker002:] I have created a new login password to go with the username that you provided. It is nrjca69v8i Can you see if you are able to log in now? Apologize for the repetitiveness, we are adjusting to our new system modifications today. Is there anything else I can help you with today? [speaker001:] Well yes, I still cannot access my account! I haven't received any information from you at all! [speaker002:] I have created a new login password to go with the username that you provided. It is nrjca69v8i Can you see if you are able to log in now? [pasted from above] Please try to log in now. [speaker001:] I apologize, I did not see the new information before. Yes, I can log in now... thank you! [speaker002:] You are very welcome! Is there anything further that I can assist you with today? [speaker001:] Nope that's all. Thanks! [speaker002:] You're welcome, thanks for chatting with Acmebrand customer service. [speaker001:] Hello, how can I help you? [speaker002:] So according to my bank statement I was charged the annual fee of 99$ twice last night! pretty sur eyou guys double charged me [speaker001:] I am so sorry about that. Can I have your name? [speaker002:] david williams [speaker001:] Can I have your account ID and order ID? [speaker002:] 73V5KHZISW 2541183942 [speaker001:] What is your membership level? [speaker002:] Gold great [speaker001:] I am very sorry about that issue, your account has been credited back the $99 [speaker002:] that's fine thanks for making it right [speaker001:] Is there anything else I can help you with? [speaker002:] no thank you take care [speaker001:] Have a great day [speaker001:] Hello. How may I assist you? [speaker002:] I bought a pair of boots and wanted to return them, they dont fit well [speaker001:] Can I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] Can I have your username, email, and order ID? [speaker002:] aphoenix463 aphoenix463@email.com 6121633599 [speaker001:] I located your purchase. What is your membership level? [speaker002:] gold [speaker001:] Okay. In order to print out a shipping label, I will need your full mailing address. [speaker002:] 1898 Primrose Ave Newark, CA 74986 [speaker001:] Do you want to return the boots by mail, in person, or at a drop off center? [speaker002:] mail is fine [speaker001:] Okay, that process has begun, you should receive your label shortly. Is there anything else I can help you with? [speaker002:] no that was all [speaker001:] Thank you. I hope you have an excellent remainder of the day. [speaker001:] Thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi there! I am remodeling my house and I plan to do quite a bit of shopping. Can you tell me what are the benefits of having a premium membership? [speaker001:] I'm happy your interested in becoming a member with us. Could I please have your name? [speaker002:] Crystal Minh [speaker001:] Crystal, give me one moment while find that information for you. [speaker002:] Alright thanks [speaker001:] One of the best benefits is getting invited to the holiday extravaganza with open bar and free flights from any US location. Bronze members get free shipping and promos. Silver also get purchasing agents to assist them with orders. [speaker002:] Is that all? I don't get any rewards or discounts or anything? [speaker001:] Gold members get unlimited refunds and are our most trusted customers when it comes to transactions. Yes, all of our membership levels will be eligible for our various promotions run through the year. [speaker002:] Alright, great. Thanks for the info. [speaker001:] You're welcome. Can I help you with anything else today? [speaker002:] Nope, thanks. [speaker001:] Great, enjoy the rest of your day. [speaker001:] Hi there! What can I do for you today? [speaker002:] The website is very slow. [speaker001:] Let me see if I can help you with that. [speaker002:] It's not usable can you help? [speaker001:] Can you first try logging out and then back in? That may reset things and make it faster. [speaker002:] yes [speaker001:] Please let me know if that helps. [speaker002:] it did [speaker001:] Great! Can I help you with anything else today? [speaker002:] no [speaker001:] Okay, have a good day! [speaker001:] Hi, how can I help you today? [speaker002:] Hi. I got an email that said I was receiving some items that I did not thought I would. Am I still going to receive just the Tommy Hilfiger shirt and Michael Kors shirt? My name is Joyce Wu and my account ID is 6Z1K9SMOCE [speaker001:] I can check into that for you, one minute please. Do you also have your order ID number? [speaker002:] 2878093617 [speaker001:] It looks like that was our mistake, my apologies! Do you know if the package has shipped yet or not? [speaker002:] It says In Transit [speaker001:] Ok, once you receive the package you can contact us to begin the return process. [speaker002:] Okay. THank you. [speaker001:] No problem, is there anything else I can help you with? [speaker002:] No. That is all. [speaker001:] Ok, again I apologize! Have a nice day:] [speaker001:] Hi, thanks for contacting AcmeBrands. How can I help you today? [speaker002:] Help! My promo code won't work. It keeps coming up 'invalid' [speaker001:] Sorry to hear that. I'd be happy to help you out. [speaker002:] Thanks [speaker001:] Can I get your full name or account ID please? [speaker002:] David Williams [speaker001:] Thanks. Do you happen to know how old the promo code is? [speaker002:] no\ [speaker001:] Typically our promos last 7 days, so if it's older than that, that could be the issue. [speaker002:] its 8 days old [speaker001:] Gotcha. One moment while I figure this out. [speaker002:] ok [speaker001:] I'm going to check the system here. Alright, it looks like there was some kind of issue with the promo code not being recognized correctly by our system. So I can go ahead and generate a new one for you. [speaker002:] ok [speaker001:] I went ahead and generated a new promo code for you, which is valid. It is: R1GI5 [speaker002:] Thanks, that was all i needed today [speaker001:] Sorry for the inconvenience. Ok, well then, we thank you for your business, and hope you have a fantastic day! [speaker001:] Hello, how may I assist you? [speaker002:] Hi! I want to buy some boots. Is the laces black or brown [speaker001:] The laces are black. Do you have any other questions about the boots? [speaker002:] Great thank you That is all [speaker001:] Thanks, have a wonderful day [speaker001:] hello, how can i help [speaker002:] Hi I have a question about my account. I'm trying to log in but I forgot my username [speaker001:] You need help in recovering your username?* [speaker002:] I wanted to check on the status of my order but somehow my username escapes me yes [speaker001:] Okay, can i get a full name please.\ [speaker002:] Crystal Minh [speaker001:] Thank you now I will need to verify your identity. I need your zip code, phone number [speaker002:] 63449 phone is 136-472-4030 [speaker001:] Okay, everything looks good. I will give you your username now. It is. Cminh1 Can I help you with anything else? [speaker002:] great thanks! that's it [speaker001:] Have a great day [speaker001:] Hi, how can I help you? [speaker002:] Hi I'm trying to check on my order's status. But I forgot my password. [speaker001:] Okay, so you need to recover your account passowrd? [speaker002:] Yes! [speaker001:] Can I have your full name and username [speaker002:] My name is Crystal Minh and my username is crystalm020 [speaker001:] I cannot recover the password, but I can get you a new one. To do that I need to verify the identity. I need your pin number or the answer to a security question. [speaker002:] How many digits is the pin? [speaker001:] I don't know. How about this, what is your mother's maiden name. [speaker002:] Oh I found the pin 206968 [speaker001:] Thank you, I will send a reset code to the email on file. Please follow the instructions in that email. Is there anything else I can do for you? Hello? [speaker002:] Ok that's great, thanks for the help! [speaker001:] Have a good day. [speaker001:] Hello. How may I help you today? [speaker002:] I'm wondering about my account, if it includes international shippin? [speaker001:] Ill take a look. Can I have your name please? hello? [speaker002:] Joyce Wu [speaker001:] Your account does not offer international shipping [speaker002:] Okay, not what I was hoping, but does answer my question. That's all I need right now. [speaker001:] If you have any further questions about your account subscription services you can check the site FAQ Ill send you a link. Have a nice day. [speaker001:] Hi! My return has not come through even though I completed it? [speaker002:] I'm sorry to hear that, may I have your full name or account ID to find you in our system? [speaker001:] Sure! Joseph Banter [speaker002:] And to clarify, have you returned items and have not gotten the money back for them yet? Or is it a different situation? [speaker001:] Correct to the first one. [speaker002:] Got it. So I will need your username, email address, and the order ID. [speaker001:] Username: jb867212, Email Address: jb867212@email.com and Order ID: 7121326272 [speaker002:] And then for your refund would you like it in the form of a gift card, a value added to your account, a paper check mailed to you, or directly back on your credit card? [speaker001:] credit card, please. [speaker002:] Do you happen to know how much you are due? And I will need your account ID as well, please. [speaker001:] I don't see my account ID, and it's 69$ [speaker002:] Okay, without your account ID I can offer you a paper check or a gift card. I apologize. [speaker001:] Gift card then. [speaker002:] May I have your address to send it to? [speaker001:] Sure 3328 Circle Drive San Lima, NY 58584 Thanks! That's all I needed. [speaker002:] Alright, keep an eye out for that gift card. It should arrive within a week. Is there anything else I can help you with? [speaker001:] Nope. [speaker002:] Have a wonderful day and let us know if you have any other questions. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi, I made an order recently, but just had to move in with a friend. Can I change where my package is delivered? [speaker001:] Sure. Let me look into that. What is your full name and account ID? [speaker002:] Alessandro Phoenix Account ID: 4WJ5KOVYCS [speaker001:] What is your current street address? [speaker002:] 4732 Lincoln Ave Baltimore, CA 60591 [speaker001:] What is your telephone number and email adress [speaker002:] 468-8943 aphoenix983@email.com [speaker001:] What is the new street address? [speaker002:] 6815 Washington Ave Baltimore, CA 60592 [speaker001:] OK. I have updated the account. Anything else? [speaker001:] Hi, and thanks for choosing AcmeBrands! What can I do for you? [speaker002:] Hi, I am trying to search for something on your website but the search does not seem to be working. I just keep seeing the spinning wheel. Is there something going on with the website? [speaker001:] Sorry to hear. I'll take a look for you! [speaker002:] k, thanks [speaker001:] Have you tried logging out and logging back in? [speaker002:] I have done that. I even closed the browser and reopened it. [speaker001:] Have you tried clearing your cookies? [speaker002:] I haven't cleared my cookies for a while, do you think that could be the problem? [speaker001:] It could be. Please give it a try and let me know if it works. Sometimes, browsers can get clogged up and cause issues. [speaker002:] okay, please give me a moment [speaker001:] Of course. [speaker002:] okay I did that and now I am logging back in [speaker001:] Okay. [speaker002:] thank you so much, that seems to do the trick [speaker001:] Great! Can I help you with anything else today? [speaker002:] no that's all. have a nice day [speaker001:] You too, thanks! [speaker001:] Hello, how can i help you? [speaker002:] Hi I want to check a shipping issue because the cost of shipping was too high [speaker001:] I will be happy to help you with that. What are you hoping to have done to shipping cost? [speaker002:] Help me check maybe there is an issue with it Probably an overpricing [speaker001:] Okay, can I get a name please. [speaker002:] Joseph Banter [speaker001:] I have found your account. Can I now get your username, email and order id please. [speaker002:] Username: josephbanter094 Order ID: 9989393537 Email Address: josephbanter094@email.com [speaker001:] Now can I get the status of your shipment. [speaker002:] Shipping Status: Order Received [speaker001:] Okay, I will be able to waive the shipping fee. [speaker002:] Thanks Would appreciate that [speaker001:] I just waived it for you. Can i help you with anything else? [speaker002:] That will be all Thanks [speaker001:] Have a great day. [speaker001:] hello, how can i help you [speaker002:] Hi I was wondering what the return policy is. [speaker001:] I will be happy to help you with that. The policy is depended on what level you are. If gold You get unlimited returns. If silver you are allowed to return only within the last 6 months and with bronze you are limited within the last 90 days but with guest you can only return within the l. last 30 days [speaker002:] Thank you! [speaker001:] Do you need anymore help? [speaker002:] No that's all. [speaker001:] Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] Hello i want to know the state of my refund because i would like to add an item to my refund [speaker001:] Glad to help. May I have your full name please? [speaker002:] is it possible to update a refund? sure Name: Sanya Afzal [speaker001:] Yes, let me check it for you. Can you please let me have your username, email address and Order ID to validate this purchase? [speaker002:] Username: safzal69 Email Address: safzal69@email.com Order ID: 0185760711 [speaker001:] Perfect. Which particular item do you want to return for a refund? [speaker002:] The boots and I would like to add the boots refund of 84 dollars to my existing refund of 100 dollars [speaker001:] which brand name for the boots? [speaker002:] Michael Kors thank you that is all [speaker001:] A refund of $184 has been made to your account. Have a nice day. [speaker001:] Hello! How may I help you today? [speaker002:] Good morning I was wondering if the pants I ordered will shrink after washing because I would like to order another pair [speaker001:] Oh I Understand. I will look that up for you. If you properly wash them they will not shrink. To preserve the color, pull them inside out and use cold-wash. We prefer you to hang them out to dry, but a normal dryer low tumble can be used also. Is there anything else I can help you with? [speaker001:] Hi how can I help you [speaker002:] I would like to return an item because it is the wrong color [speaker001:] OK what is your full name [speaker002:] Rodriguez Domingo [speaker001:] And gan I get your user name, email and order id [speaker002:] Username: rodriguezdomingo059 | Email Address: rodriguezdomingo059@email.com Order ID: 1610331865 [speaker001:] Thank you. And what is your membership level [speaker002:] Silver [speaker001:] How long ago was the purchase made? [speaker002:] 2019-12-13 [speaker001:] Great you're within the silver return period [speaker002:] Thats good [speaker001:] I need your full address for the return label [speaker002:] 2611 Kennedy St San Lima, TX 69701 [speaker001:] And do you want to return by mail, in store or drop off center? [speaker002:] I would like to in store [speaker001:] Your return label will be emailed to you, just take it with the item to the store and you'll be all set Anything else I can help you with? [speaker002:] Okay, That will be everything, thank you again for all your help [speaker001:] Have a nice day [speaker001:] Hi. How can I assist you? [speaker002:] I'm looking at a Tommy Hilfiger shirt and it is ALWAYS out of stock. Can you look into that for me, please? [speaker001:] Sure thing. What's your name? [speaker002:] Crystal Minh [speaker001:] It seems like there has been an especially high demand for those shirts over the last few months. [speaker002:] There must be. Every time I try to order it is gone [speaker001:] However, our purchasing team can only see that we sell them all, not that customers are trying to purchase them and are unable... So I will write a report for them to ensure they're aware of the lack of supply on our part. Do you want to try it again in a few days? [speaker002:] Is there anyway to put it on back order so the next time they are in stock, I get one? [speaker001:] Absolutely. Should I use the credit card on file? [speaker002:] Yes, Please [speaker001:] Okay, will do. [speaker002:] Great, thank you. [speaker001:] All set. As soon as we get more, your order will be processed and shipped. Can I help with anything else? [speaker002:] That's all for today. [speaker001:] Great. Have a wonderful day! [speaker001:] Hello, how may I assist you today? [speaker002:] Hi. I am considering buying a shirt but i have a few more questions about it. [speaker001:] Sure, what is your question? [speaker002:] the 54 dollar calvin klein shirt, how wide is the collar? [speaker001:] The standard size is 15". It's designed for comfort and they're not tight. We have larger and smaller sizes available as well. I hope that answers your question! Is there anything else I can help with? [speaker002:] nope that's it, thanks! [speaker001:] Thanks, have a great day! [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hello, I need to get a refund on an item I purchased [speaker001:] Alright, just to clarify, you are wanting a refund on an item? [speaker002:] yes please [speaker001:] Great, I can help you with this. May I ask the reason for the refund? [speaker002:] I decided I did not need it [speaker001:] No problem. Can I get your full name or Account ID? [speaker002:] Albert Sanders [speaker001:] Thanks Albert. I just have to validate the purchase. Can I also get your username, email address and Order ID? [speaker002:] asanders697,asanders697@email.com 2516251634 [speaker001:] I was able to validate that purchase. How did you want me to apply your refund? [speaker002:] Back to my card on file [speaker001:] Great, give me a moment while I do this for you. What was the price of the item Albert? [speaker002:] $74 [speaker001:] Alright, I've put $74 back on to the card on file. Is there anything else I can help you with today? [speaker002:] Thank you that is all [speaker001:] Have a great day Albert! [speaker001:] Hello, I am trying to purchase something off the website and my credit card keeps getting rejected. [speaker002:] Hi- sure let me look into that for you! what is your name? [speaker001:] David Williams [speaker002:] Can you please trying to enter it again [speaker001:] I have tried that several times [speaker002:] okay, can you log out and log back in please [speaker001:] Thanks, that seemed to work [speaker002:] great!! can i help you with anything else? [speaker001:] Hi, how can I help you today? [speaker002:] Hi, i am looking to figure out my local stores hours [speaker001:] ok, I can help with that [speaker002:] I need the hours for the store closest to Primrose Ave in Newark WA [speaker001:] Ok, one moment please. Ok, your local store hours are 8AM to 11PM. I also recommend checking online at www.acmebrands.com to make sure your local store isn't changing their hours due to issues in Washington right now If they are closed you can make purchases and get refunds online at the website. [speaker002:] perfect [speaker001:] Is there anything else I can do for you today? Have a great day, Good bye [speaker001:] Hello, how can I help you today? [speaker002:] Hello. I bought a jacket and I was looking at the delivery time. The time isn't right. [speaker001:] Okay, what seems to be the problem? [speaker002:] I'm just trying to see what happened with the delivery time. [speaker001:] I'm asking what's wrong with the time? [speaker002:] Oh, sorry. It's scheduled for evening delivery but I thought it would come around noon with the mail. [speaker001:] Okay, let me see what I can do to fix this for you. Can I have your full name? [speaker002:] Yeah, Norman Bouchard [speaker001:] And your account and order ID's? [speaker002:] My account is V0MTNVNV1F and the order number is 0876054198. [speaker001:] Okay, let me check what happened. Can I ask the shipping status of the order? [speaker002:] It says it's already out for delivery. [speaker001:] Well then I'm sorry to say this, but there's nothing I can do for you in this case. The system is showing me that the time requested when you ordered this was evening, and since it's already left our warehouse I can't change it. [speaker002:] Ah, I must have set that up wrong. That's alright, just inconvenient today. Thanks anyway. [speaker001:] Is there anything else I can do for you? [speaker002:] No, I think that's it for now. [speaker001:] Then have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] Hey I need to add an item to my order. [speaker001:] Happy to help, may I have your full name please? [speaker002:] Thanks, Joseph Banter [speaker001:] thanks Joseph. To verify your identity, I also need your account id and order id please. [speaker002:] OKHBQJKQIT & 0346659107 [speaker001:] Perfect. What is the shipping status of your order? [speaker002:] It's in transit I just would like to order the item without having to pay for shipping again [speaker001:] Sorry it is too late to add an extra item since it is in transit. Okay, what is your membership level? [speaker002:] gold [speaker001:] I can ship the new item to you ASAP in a separate order with no shipping fee. [speaker002:] That would be great thank you [speaker001:] What is the new item you want to add? [speaker002:] I need the $79 Guess Boots Thanks! [speaker001:] Purchase of the new item has been made. [speaker002:] I appreciate your help [speaker001:] Great, is there anything else that I can help you with? [speaker002:] That's all! [speaker001:] Have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I'm looking at these Tommy Hilfiger boots and looking to see if there is a warranty [speaker001:] There is a 12 month warranty regarding workmanship or material defects for the boots. This does not include normal wear and tear of regular use. [speaker002:] awesome! [speaker001:] The 12 month period is from the date of purchase. [speaker002:] good to know, gonna add them to my cart [speaker001:] Is there anything else I can answer for you today? [speaker002:] nope thx [speaker001:] Have a good day. [speaker001:] Hello, how may I help you? [speaker002:] hi I need to now if you offer international shipping? [speaker001:] I'd be happy look that up for you, could I have your name, please? [speaker002:] Chloe Zhang [speaker001:] Thanks, Chloe. Let me check the details of your account here. [speaker002:] ok great [speaker001:] Our apologies, but your account does not have access to free international shipping at this time. You can check the qualifications and other useful information on our User FAQ page. [speaker002:] oh no, even though I am silver? does any level have it? [speaker001:] Yes, it's a complicated process if I'm being honest. Here are the details. Is there anything else I could help you with? [speaker002:] ok thank you [speaker001:] Sorry, and have a good day. [speaker001:] Hi, there! How may I help you? [speaker002:] I ordered only one item but I got an email that I ordered two. [speaker001:] Okay, I will look into that for you. May I have your name? [speaker002:] Alessandro Phoenix [speaker001:] May I have your Account ID and Order ID? [speaker002:] RPF68TQXGN,1400344806 [speaker001:] Do you have the shipping status? [speaker002:] In Transit [speaker001:] May I have your membership level? [speaker002:] Gold The item was 59 dollars [speaker001:] Okay, it's been taken care of. Anything else today? [speaker002:] no [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] i have a question about an item that i am interested in. [speaker001:] Okay, what item and what would you like to know? [speaker002:] it is a michael kors shirt and i can't tell clearly from the image if the buttons are brown or black. [speaker001:] Our buttons are dark brown, the purchasing team chose as such because they're considered more stylish! [speaker002:] ok. that is the button color i wanted! [speaker001:] Good to hear! Is there anything else I can help you with today? [speaker002:] that is all i needed. i can complete my order now myself on the site. [speaker001:] Okay then, have a nice day! [speaker001:] Hi. How can I help you? [speaker002:] Hi, can you let me know if the Michael Kors shirt will shrink after washing it? [speaker001:] Yes, I can help with that. Shirts can shrink if they are washed in hot water or dried in hot air. If you only wash it in cold water it will not shrink. [speaker002:] Okay great, thanks! [speaker001:] Can I do anything else for you today? [speaker002:] No [speaker001:] Ok, I'll end this chat now [speaker001:] Hello, how can I help you today? [speaker002:] Yes i'm wanting to check my subscription status to make sure its active and if i need to pay the fee [speaker001:] Okay, let me help you with that Can I have your full name? [speaker002:] Albert Sanders [speaker001:] And your account and order ID's? [speaker002:] LFDSQUT0LX, and 3852414025 [speaker001:] Okay, let me pull up your info, Okay, it's not active at the moment, and you owe $20 to reactivate it. Would you like to do that? [speaker002:] ok i would like to pay that with the card on file [speaker001:] Okay, it's been paid. I'm also sending you a link to where you can access this information yourself in the future. [speaker002:] ok [speaker001:] Do you have access to your username? [speaker002:] AlbSanders145 [speaker001:] Okay, then everything is sorted. Is there anything else I can do for you today? [speaker002:] that will be all [speaker001:] Then have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] Hi. My name is David Wiliams. I have a question about this Michael Kors jacket for $64. [speaker001:] What would you like to know? [speaker002:] I think this item is very overpriced and saw it cheaper on another website. [speaker001:] I'm sorry to hear that Our pricing algorithm sometimes lowers the price based on demand If you check back later, it may be cheaper [speaker002:] Can you adjust the price now? [speaker001:] I may be able to offer you a discount Can I get your full name, account ID, and order ID? [speaker002:] My account ID is EHNDUKAGVT. My order ID is 9491424656. [speaker001:] Okay, I can offer you a promo code for 50% off: 5JFH5 [speaker002:] That's great! Thank you. [speaker001:] Is there anything else I can help you with? [speaker002:] That is all for today. [speaker001:] Have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] Hi I am wondering how wide the collar is on the guess shirt [speaker001:] I can look that up for you, can I get your full name first? [speaker002:] Chloe Zhang [speaker001:] Just one moment, Chloe. The standard collar size is 15 inches. The smaller one is 14 inches and the larger one is 16 inches. [speaker002:] Awesome.That is exactly what I needed [speaker001:] Great! Is there anything else I can help you with? [speaker002:] Nope [speaker001:] Have a great day, Chloe! [speaker001:] Hi, how can I help you? [speaker002:] hello I am frustrated because the search function on your website doesn't seem to work every time I search for something, there are 0 results [speaker001:] Sorry you are dealing with that I should be able to help First let me notify our internal website team that the search function is not working [speaker002:] ok [speaker001:] Next, can you try logging out of your account and logging back in? This sometimes fixes the problem [speaker002:] ok, give me one sec [speaker001:] ok [speaker002:] nope. didn't work [speaker001:] Okay, can you try clearing out the cookies on your browser? I can explain how if you need me to [speaker002:] I already know how give me a sec [speaker001:] ok [speaker002:] ok. search is working now [speaker001:] great! [speaker002:] I guess it was a cookie issue [speaker001:] yeah, that fixes it a lot of the time Can I help with anything else? [speaker002:] no, that was all. thank you so much for your help [speaker001:] You're welcome Have a great day [speaker001:] Welcome How may I help you? [speaker002:] Hi. I'd like to check the status of my order because I'm worried my payment method was wrong [speaker001:] Oops You mean you placed the order with the wrong payment method Give me your full name or account id [speaker002:] I think so. I just want to see if it went through Albert Sanders [speaker001:] I need your account id and order id [speaker002:] Account ID: PPUPCXLMU0 Order ID: 0364747045 [speaker001:] What is the shipping status of your order? [speaker002:] Order received [speaker001:] What is your desired payment method? [speaker002:] My paypal [speaker001:] It has been updated Everything should be fine now If I may ask did you receive an email concerning the status of your order? [speaker002:] Yes [speaker001:] You should have talked about the email part I need to confirm your purchase Give me your username and email [speaker002:] Jeez sorry Asanders asanders@gmail.com [speaker001:] Everything seem right with your order. We've changed the payment method. I have updated the date. Everything is perfect now [speaker001:] Hello, how can I help you? [speaker002:] I don't understand why items are always out of stock, i have been checking everyday and nothing "out of stock" [speaker001:] Sorry about that, let me look into that for you. [speaker002:] Okay [speaker001:] Could I get your name or account ID please? [speaker002:] Chloe Zhang [speaker001:] I'm going to contact our purchasing department so that they can address this problem. [speaker002:] Okay thank you for that [speaker001:] Does that help to resolve this issue for you? [speaker002:] Yes, thank you again [speaker001:] Great, can I help with anything else? [speaker002:] No that is everything, [speaker001:] Have a great day. [speaker001:] Thanks for contacting AcmeBrands, what can I do for you? [speaker002:] Hi my cart isn't updating, so I can't buy this jacket [speaker001:] No problem, let's troubleshoot this issue. Can you please refresh the page and try adding the jacket to your cart again? [speaker002:] OK, i'll give that a shot OK, that did not work [speaker001:] Interesting... Can you check whether the item is listed as out of stock? [speaker002:] yea, not the case Clearly should still be available Actually, I'm a gold member I know you can just purchase it for me can we do that? [speaker001:] Certainly, can I get your full name? [speaker002:] Norman Bouchard [speaker001:] Ok, Norman, I see that you are a gold member. I'll go ahead and make the purchase for you What brand of jacket are we talking about here? [speaker002:] Calvin Klein jacket [speaker001:] There you go, we charged the credit card on file and the item will be shipped to you in 3-5 business days [speaker002:] Ok, thanks that's what i was looking for don't need anything else [speaker001:] In that case, thanks and have a nice day! [speaker001:] Hello, how can I help you [speaker002:] Hi there I'm hoping to check in on the status of my refund [speaker001:] Have you returned the package yet? [speaker002:] Yes [speaker001:] Can I please get your full name [speaker002:] yes, its Albert Sanders [speaker001:] Okay I found your account Albert. Can I get some details. I need your username your email and order id. [speaker002:] sure my username is asanders366 my email is asanders366@email.com Order ID: 4494912170 [speaker001:] Okay ours system says the refund status is currently in progresss. The refund was issued online. [speaker002:] ok thank you [speaker001:] progress* Do you need anymore help [speaker002:] that's all, have a good day [speaker001:] Have a great day [speaker001:] AcmeBrands, how may I help you? [speaker002:] I would likt to pay any remining balance on my account so i can activate my subscription remaining [speaker001:] Ok, let me help you with that. Do you know how much you owe? [speaker002:] No i do not [speaker001:] Could I have your full name or account id? [speaker002:] Crystal Minh F7D3MPWDRX [speaker001:] Could I have your order id? [speaker002:] 6487019331 [speaker001:] Thank you. According to the system, you owe $14. [speaker002:] Ok i would to pay that with the card that on file [speaker001:] Ok. Your account has been renewed. Can I help you with anything else? [speaker002:] OKay, thank you for everything That is everything i needed help with today [speaker001:] Have a good day. [speaker001:] Hello thank you for contacting us. How may I help you? [speaker002:] I'm trying to use a promo code that I got but it keeps saying it's invalid. [speaker001:] Oh I'm sorry to hear that. Let me try to look into it for you. Can I have your full name please? [speaker002:] Joyce Wu [speaker001:] Thank you Joyce. I was able to pull up your account. Most promo codes are only good for 7 days. Could you check the issue date for me? [speaker002:] Shoot I got it 8 days ago. Is there anyway I can still use it? [speaker001:] Let's see if I can help. What is your membership level? [speaker002:] Guest [speaker001:] Alright I'll need to double check if the code should still be functioning. One second. Yeah it looks like it is already expired. I'm sorry but there's nothing I can do in this case. [speaker002:] Awww, ok. [speaker001:] Again I'm sorry. Was there anything else I could help you with today? [speaker002:] No that's all I need [speaker001:] Alright then, Thank you for shopping with us. I hope you have a good day. [speaker001:] Hello [speaker002:] Hello, I have a particular question about a Tommy Hilfiger shirt, it's the $64 one. [speaker001:] Ok. What's the question? [speaker002:] How wide is the shirt's collar? [speaker001:] Give me a moment to check it out. Our shirts are actually designed for extra comfort and they do not have tight collars. Standard collar size is 15 inches, smaller ones 14 inches while large is 16 inches [speaker002:] Okay, that answers my question. I was wondering if it would be tight. [speaker001:] They are made for comfort. Is there any other thing you wish to know? [speaker001:] Hi, how are you doing today? [speaker002:] What are the benefits of a premium membership? [speaker001:] Our memberships have tons of great benefits! We have a yearly holiday party for them with open bar and free flights in the US. Bronze members save on shipping and receive promo codes. Silver members do as well, and can also have agents place and canc cancel orders at any time. Gold members receive all these perks as well as unlimited refunds. [speaker002:] Great I'm shopping for swimsuits for a beach trip, and I wanted to check it out. [speaker001:] Yes, I definitely recommend becoming a member! Is there anything else I can help you with today? [speaker002:] Thanks so much for your help! that's all [speaker001:] You're welcome:] [speaker001:] Hello, thank you for contacting us today. What can I help you with? [speaker002:] I was wondering what your refund policy is. [speaker001:] Sure thing, Can I have your first and last name please? [speaker002:] David Williams [speaker001:] Alright sorry that took so long. We can offer refunds when an Item hasn;t been shipped yet but we'll need to validate the purchase first. This requires your order ID, user name, and email address so when requesting a refund make sure you have these handy. [speaker002:] Well, I want to buy a present for a friend. What if he doesn't like it. Can I get a refund? [speaker001:] This would depend on your membership level as it also involves returning the item. Do you have a membership with us? [speaker002:] Yes. Gold level. [speaker001:] Alright perfect. As a gold member you can make a return to us anytime.. [speaker002:] OK. Great. Thanks [speaker001:] Was there anything else I could help you with today? [speaker002:] No. Thats it. Thanks. [speaker001:] Thank you for shopping with us and have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] Hello, I chose the wrong size for something and I wanted to remove the second item from my cart if I could. I was going to buy it but it's not the right size and I didn't intend to actually purchase it. My order sorry, not my cart. [speaker001:] So you want to remove an item from your order? [speaker002:] Yes. [speaker001:] Was it delivered yet? [speaker002:] No, it says it's in transit on my end. [speaker001:] Ok. I can help you with that. [speaker002:] Thank you! My name is Chloe Zhang, my Account ID is L5WOMYHT2C, my order ID in case you need that to look it up for reference is 0653978900 [speaker001:] First I'll need to pull up your account, can I have your full name or order ID please Oh Ok. Thank you! [speaker002:] You're so welcome! [speaker001:] And I was able to verify your identy. [speaker002:] :] Good deal. [speaker001:] You said it's in transit, correct? [speaker002:] Yes. [speaker001:] Do you know your membership level? [speaker002:] It's Guest. [speaker001:] I'm sorry, since you are a guest, you'll have to wait until you receive the item and then contact us back to initiate a return. [speaker002:] Oh okay thank you. That's all I needed to know.:] [speaker001:] I'm sorry I couldn't be of more help. Is there anything else I can do for you today? [speaker002:] Oh that's okay. No that was all. [speaker001:] I hope you have a great day. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] why is the website running really slow? i would like to know what is going because the website is not usable at this speed [speaker001:] Oh I'm sorry for that inconvenience. Let's see if we can work through it together. Can I have your name please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. Okay. I'm going to quickly send a report to our Website Team to see if it's something they can fix first. Give me one second. [speaker002:] ok [speaker001:] Alright. Can you try logging out of your account and then back in and see if that fixes it? [speaker002:] will try this now and will let you know still not working [speaker001:] Okay. Can you try visiting another website and see if it's slow there also? If that's the case it could be an issue with your internet. [speaker002:] will try this now it is also slow on another website [speaker001:] Okay I believe that it is an issue with your internet then and not an issue with the AcmeBrands website. [speaker002:] ok [speaker001:] Would you like me to make the purchase for you or would you like to try again later? [speaker002:] i would try again later [speaker001:] Great. Is there anything else I can help you with today? [speaker002:] that is all [speaker001:] Thank you and have a great day! [speaker001:] Hi! Can someone help me? [speaker002:] Hi, how can I help you? [speaker001:] I got a weird email saying that there's something wrong with my order. Something about the shipping cost not being included in the total cost of the order. Is that right? [speaker002:] I can look into it for you. I'll first need your full name, account ID, and order ID, please [speaker001:] Joyce Wu WEQEWIB0I6 9997212368 [speaker002:] Okay, so the email said you had an extra shipping cost? [speaker001:] Correct, the email did not show the shipping cost as part of the overall total. Is that right? [speaker002:] Sometimes there is no shipping cost. Is it saying that we are charging you extra for the shipping? If so, how much does it say we are charging you [speaker001:] No As I mentioned, I received an email telling me there was something wrong So I wanted to check the status of my shipment, and I wanted to know if the inaccurate details in the email were right or not? [speaker002:] Okay, the system is showing that the email was correct. But there is no issue with your order. It is being processed and should ship out shortly. [speaker001:] Okay, if you say so! [speaker002:] Is there anything else I can help you with today? [speaker001:] That's all. Thanks. [speaker002:] Have a great day. [speaker001:] This is Acme customer support. How may I help you today? [speaker002:] I have a promo code that I got five days ago, anytime I try and use it i get an invalid message [speaker001:] I'm sorry to hear that. Can I get your full name and I'll look into that issue for you. [speaker002:] David Williams [speaker001:] Just a moment, sir. And you say that code is only five days old, is that correct? [speaker002:] thats right [speaker001:] got it. I can see that you are absolutely correct and I'm very sorry for the error! I'm going to immediately issue you a new code, is that satisfactory for you? [speaker002:] that works just fine thanks [speaker001:] Here is the new code: N5ZUZ and of course, it is good for 7 days. [speaker002:] i appreciate it [speaker001:] Is there anything else that I can help you with today? [speaker002:] thats all [speaker001:] Thanks for shopping with Acme. Have a great day! [speaker001:] good afternoon, how can I help you? [speaker002:] Hello there I am trying to order something off your website but it's loading too slow It takes at least two minutes for any page to load and sometimes it just freezes This is not happening to me on other websites [speaker001:] I understand, just to verify once you load the page, do you get any errors? [speaker002:] No, but sometimes the images are jumbled looking [speaker001:] ok let me notify the website team about this issue. one moment please. so they review this problem. [speaker002:] Okay [speaker001:] Then let's do a series of steps to see if any one solves your problem. you already try to log out of your account and log back in? [speaker002:] I have tried but it takes very long to do either of those things It is very frustrating [speaker001:] I understand how you feel, let's see another solution that will help you. will you have multiple tabs open in your browser? This can cause slow browsing. [speaker002:] I have one other tab open But things load okay on that one [speaker001:] ok, let's do the following I have already notified the website team to review the problem, if you have a product in mind that you already want to buy I can make the purchase for you if you want. But if you just wanted to browse the website, I recommend waiting for the team to do the review. [speaker002:] I don't know what I specifically wanted to buy I guess I can wait [speaker001:] I understand, sorry for the inconvenience caused [speaker002:] It's okay Thanks for your help [speaker001:] in a few days everything should be in order not problem have a nice day [speaker001:] Is this the right place to make a complaint? [speaker002:] SUre how can i help [speaker001:] I think my account was hacked. I returned an item but I haven't seen the charge reversed yet. [speaker002:] Okay sorry about that, could i get your full name account ID and order ID please [speaker001:] Chloe Zhang I don't have my account ID My Order ID: 0231408796 [speaker002:] Okay and could i ghet your username and email also please [speaker001:] czhang11 czhang11@email.com [speaker002:] Okay it looks like your refund was initated by mail and is being processed but we have gotten the item so it shouldnt be much longer [speaker001:] I guess so. It's already been a while. [speaker002:] Sorry about that, is there anything else i can do for you [speaker001:] That's all I guess. [speaker002:] OKay, have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] HI THE WEBSITE IS RUNNING REALLY SLOW its not working at this speed [speaker001:] Thanks for your message. I will write up a report about the slow speeds for the Website team to fix. Did you try logging out and logging back in? Hi, are you still there? [speaker002:] yes i am still trying to find an idea [speaker001:] Great, I am happy to help. [speaker002:] can you give me another idea [speaker001:] You may try visiting another website first. [speaker002:] ok i tried that thats not working [speaker001:] You may close all the other tabs on your browser, and other programs that may be running. [speaker002:] ok i tried to close ebetyhing up again that worked. everything [speaker001:] Great, is there anything else I can help you with? [speaker002:] no thank you [speaker001:] Have a nice day! [speaker001:] Hi I have a problem logging in. Can you help me? hello? is there anyone there? [speaker002:] Hi! Yes, I can help you with that. [speaker001:] ok great I wanted to check on the status of my order but forgot my username [speaker002:] I see, I can help you recover your username! One second, please. Can I have your full name andor account ID, please? [speaker001:] Chloe Zhang I'm a gold member if that helps [speaker002:] Got it, thanks Chloe! I've pulled up your account. Can I also have your zip code, phone number, andor email address? Any 2 of these items would be sufficient for me to help verify your identity in our database. [speaker001:] ok my zip is 77148 email is chloezhang085@email.com [speaker002:] Perfect, I've verified your identity! Thanks! It looks like your username is czhang1. Does this help you? Is there anything else you need to help recover your account? [speaker001:] that's it yes! I forgot the last digit thanks that's it [speaker002:] No problem, I'm glad I could help! Have a great day! [speaker001:] How may I help you? [speaker002:] I would like to know more information about the sleeve length of a shirt? [speaker001:] Arm length on smalls is 32 inches, medium is 34, large is 36. [speaker002:] Ok, that is helpful. [speaker001:] Anything else today? [speaker002:] That is all! Thanks!! [speaker001:] Have a good one! [speaker001:] Thanks for contacting Acme. How may I help you today? [speaker002:] Hello! I'm trying to make a purchase but I can't sign out I can't place the order because I can't get into my account My password is not working. David Williams by the way. [speaker001:] Oh, I'm sorry to hear about the problems you're having, let me see if I can help [speaker002:] Ok thank you. Yes I need to reset it. [speaker001:] Okay, Mr. Williams. Just to confirm that we are on the same page, you are unable to get into your account, and you would like your password reset? [speaker002:] Yes that is correct [speaker001:] do you have your username handy? [speaker002:] davidw62 [speaker001:] Okay, and I will not be able to find your existing password for you, but I'd be happy to create a new one for you. That way you can change it at your own leisure I would just need a little bit of secret information before I can access the password. Can I ask for either your PIN number or the answer that you gave to our security question? [speaker002:] Yes! Thank you that's great. 44005 That is my pin [speaker001:] Thanks. Your new temporary password is 3dmb4h67stx [speaker002:] Ok perfect. I will go ahead and reset it now. Thank you! [speaker001:] You're very welcome. May I help with anything else today? [speaker002:] Nope! THat will be all. Thanks [speaker001:] Excellent. Have a great day [speaker001:] Hello. I am confused about something and I need help [speaker002:] Okay, what seems to be the problem? [speaker001:] I see a bill from you guys for these boots but I never purchased them on your site. I don't understand why I got a bill I don't want to pay for something that I didn't buy Can you help? [speaker002:] I see, let me check that for you. [speaker001:] Okay Do you need any information from me to do that? [speaker002:] Did you make any purchase from us at all? [speaker001:] No, I didn't I haven't bought anything So I am very confused about this bill [speaker002:] Okay, I'm sure we can resolve this issue. Could I get your name or account ID? [speaker001:] Alessandro Phoenix [speaker002:] Okay, could I get your username, email address and order ID please? [speaker001:] alessandrophoenix597 alessandrophoenix597@email.com 8211314334 [speaker002:] Thank you. Could I get your membership level with us? [speaker001:] Silver Can you fix this? [speaker002:] I'm very sorry Mr. Phoenix but the system does not show any errors so I just can't do anything at this time. [speaker001:] Really? But I got a bill for these boots that I didn't buy. And there's nothing you can do? I want to speak to your manager [speaker002:] I'm afraid I can't do anything else. Have a nice day. [speaker001:] Hi, I made an order but recently moved. I'm not at my old address anymore. Can we change the shipping destination? [speaker002:] Sure, what is your name? [speaker001:] Joyce Wu [speaker002:] What is the current shipping status of the order? [speaker001:] Out for Delivery [speaker002:] Can I have your username, email, and order ID? [speaker001:] Username: jwu66248 Email Address: jwu66248@email.com Order ID: 7198344291 [speaker002:] What is the new address you need it shipped to? [speaker001:] 5151 2nd Ave San Mateo, TX 73163 [speaker002:] Great, I've changed your order to ship there. Is there anything else you need? [speaker001:] No, that was it. Thanks! [speaker002:] You're welcome, have a nice day. [speaker001:] Hi, can you explain to me your typical return policy? I am only a bronze level but often times things don't fit right. [speaker002:] Sure, let me look into that for you. Bronze members are able to return items within a 90 day timeframe. If it has been longer than 90 days, you are able to return as long as you have a receipt or the item is still in the original package. [speaker001:] Ok that should be fine. I mean I put on weight and take it off pretty quickly but sometimes it just doesn't fit when it arrives [speaker002:] Yes, you shouldn't have any problems as long as it's within that 90 days:] Can I help you with anything else? [speaker001:] Hello? [speaker002:] Hi there, and thank you for contacting AcmeBrands. How can I help you today? [speaker001:] Hi! I need to make some changes to my shipping address [speaker002:] Okay, I'm more than happy to help you with that. Can I get your name or account ID so that I can pull up your account, please? [speaker001:] okay I'm Sanya Afzal [speaker002:] Great, I've pulled up your account! Can you verify your current address, please? [speaker001:] I already put my order in, is it too late to change the details? [speaker002:] Hopefully not, I will try to put it into the system. What is the current address on file? [speaker001:] the current address is 3505 1st ave Baltimore TX 76438 [speaker002:] Got it, thanks. I will need to verify your identity. I have your ZIP code now, so can you just send your phone number and PIN, please? [speaker001:] phone is 004-510-4494 I don't think I remember my PIN [speaker002:] No worries. I can verify using your username, if you have that handy? [speaker001:] yeah! It's sa495897 [speaker002:] I'm having a problem with the system, I'm afraid. It actually needs your account ID and order ID. Can you provide those, pleae? [speaker001:] my boyfriend is a real jerk and this was supposed to be a gift for him. I moved in with the neighbor across the street and I don't want my jerk face EX boyfriend to get it!!! ok yeah sure. Sorry, I had to rant a little [speaker002:] Oh, I understand that that's definitely a tough situation. No worries. [speaker001:] account ID 0vb0aqd05u order ID 8895215719 [speaker002:] Perfect, I've verified your account! Can you please provide me the new address that you would like to have on the account? [speaker001:] sure it's 3508 1st ave Baltimore TX 76438 [speaker002:] It was successful! Is there anything else that I can help you with today? [speaker001:] Oh thats great! No, not unless you want to give me relationship advice, that is all I meeded! [speaker002:] I'm afraid that I'm not qualified to do that, but I wish you luck. Thank you, and have a good day! [speaker001:] Hello, how can i help you today [speaker002:] WHAT IS THIS MADNESS?! You think just because of COVID-19, y'all can charge exorbitant fees for shipping?! NO, SIR! I demand to have my order cancelled and refunded. [speaker001:] Of course, could i get your full name or account ID please Im also gonna need your username email adress and order ID [speaker002:] Norman Bouchard nbouchard511 nbouchard511@email.com Order ID: 0395497327 [speaker001:] Okay how would you like your refund gift card promo code credit card or paper check [speaker002:] Well this is due to how insanely high the shipping cost is. So I don't care how you refund me. Just cancel the order and get it done! [speaker001:] Okay it will be refunded to your credit card. Is there anything else i can help you with [speaker002:] No, that's it for today. [speaker001:] Okay, have a nice day [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi [speaker001:] Hello [speaker002:] I would like to check the status of my order has my card been charged? [speaker001:] Let me help you with that. [speaker002:] I used my debit card but would rather use my credit card [speaker001:] Could I have your full name or account id? [speaker002:] Norman Bouchard [speaker001:] Did you get an email saying your card wasn't charged or is it that you just want to change your payment method before it is charged? [speaker002:] I just want to change my payment type Is it too late? [speaker001:] Ok Let me see I need to verify your identity first, could I have your account id and order id? [speaker002:] jiawgtp9vj 2761914900 [speaker001:] Thank you And could you tell me the shipping status of your order? [speaker002:] in transit [speaker001:] Thank you I can still change your payment method from debit to credit. Is that still right? [speaker002:] yes please [speaker001:] Can I help you with anything else? [speaker002:] That was all thank you [speaker001:] Have a good day. [speaker001:] Hi, what can I help you with today? [speaker002:] Hi I wanted to know if my purchase qualifies for free shipping? [speaker001:] No problem, can I have your name or account ID number please? [speaker002:] David Williams Don't have an ID 123williams [speaker001:] Great, thanks. One moment please. I'm sorry, it looks like you do not have free shipping. If you have any more questions about your subscription, it can be answered on this FAQ page. [speaker002:] That's it Thank you [speaker001:] No problem! Is there anything else I can help you with today? [speaker002:] No [speaker001:] Ok, you have a nice day! [speaker001:] hello [speaker002:] Hello, How can I help you today? [speaker001:] can I append overnight shipping to an order I just made need it asap and mistakenly did not choose overnight [speaker002:] Just so I understand correctly you just placed an order and wish to upgrade to overnight? [speaker001:] that's correct [speaker002:] All right. Let's see what we can do for you. Can I confirm your Full name and Account ID? [speaker001:] joyce Wu n5gmoy6xgp [speaker002:] great and what is the order ID? [speaker001:] my jeans I just ordered say 5690179231 [speaker002:] All right and what is the shipping status? [speaker001:] says out for delivery [speaker002:] Unfortunately it looks like the shipping carrier is already in possession of the order, and therefore we cannot upgrade the shipping on this order. However, an out of delivery status means the package is likely to be delivered today or tomorrow regar regardless, at no additional cost* Is there anything else I can do for you today? [speaker001:] ohhh well in that case it should be in time anyway then no thats all just wondered what could be done there [speaker002:] Great. Well thank you for giving me the opportunity to help you and have a wonderful day. [speaker001:] Hello! What is the material of this jacket? [speaker002:] Hello, you have a question about jackets, is that correct? [speaker001:] Yes [speaker002:] I would be happy to help with that. One moment please. [speaker001:] Thank you [speaker002:] The outer part of the jackets is polyester, nylon and tricot, which makes it wind-proof. The inside has a cotton lining for insulation. Is that all you were needing? [speaker001:] I need to know how often I can wash this jacket. [speaker002:] Depending on how often you wear the jacket would determine the washing frequency. If you wear it often, then at least twice during the cold season is fine. [speaker001:] Thank you. Can it be washed at home? Can I use washing machine? [speaker002:] Yes, a typical washing machine will work just fine. We do suggest a low heat during drying to keep it from shrinking. [speaker001:] Thank you. [speaker002:] Will that be all? [speaker001:] Yes, [speaker002:] Have a great day. [speaker001:] Hello and welcome to AcmeCorp, how can I help you today? [speaker002:] Hi! I was just trying to look at the status of my order but I seem to have forgotten my username. Can you help me figure out what it is? [speaker001:] Yes, I'll be happy to help you recover your username. Can I have the full name on your account? [speaker002:] Sure it is Albert Sanders. [speaker001:] Next, I'll need to have two of these three things for identity purposes: zip code, phone number, or email address. [speaker002:] Okay. My zip is 3468. My phone number is 555-2529 [speaker001:] ^ Can you check your zip code again, it should be five digits. [speaker002:] I have a strange zip. Let me give you my email instead. albertsanders654@email.com [speaker001:] Great, you're all verified. Your username is asanders1 [speaker002:] Oh great! Silly me. That's an easy one I shouldn't have forgotten. Thank you for your time! [speaker001:] You're so welcome, glad we could get this resolved. Is there anything else I can help you with today? [speaker002:] That was all. Thank you! [speaker001:] Wonderful, hope you have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, i got a promo code but it keeps saying invalid as i use it [speaker001:] Glad to help. May I have your name please? [speaker002:] Albert Sanders [speaker001:] thanks Albert. [speaker002:] No prob [speaker001:] How long ago was the code issued? [speaker002:] Only 8 days ago [speaker001:] Oh, any code more than 7 days is out of date. [speaker002:] I didnt know that and i dont think i saw that on the code info [speaker001:] got it. Give me a second. I can issue a new promo code to you. [speaker002:] Wow thank you [speaker001:] It is OBDNT. [speaker002:] Great ive copied it, now i can get these boots [speaker001:] Yes. Is there anything else that I can help you with? [speaker002:] No thanks [speaker001:] Have a nice day! [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hi I want to buy these boots, but they're way overpriced compared to other sites! Why are you guys charging so much for them? [speaker001:] Oh, I'm really sorry about that. Let me look in to this. Who am I speaking with today? [speaker002:] My name is Rodriguez [speaker001:] Can I get your full name to pull up your account? Or your account ID? [speaker002:] My account ID is N1QSQVBJRZ [speaker001:] Thank you Rodgriguez. Boots are quite expensive. Did you see these for a better price somewhere else? [speaker002:] Yeah, they have them for $39 on Amazon [speaker001:] Let me see if there is anything we can do about this. Can I get your full name and order ID? [speaker002:] My full name is Rodriguez Domingo and the order ID is 3846280090 [speaker001:] Thanks Rodriguez. I understand how frustrating it is is when you see a better price elsewhere. Prices fluctuate quite a bit and I really can't control them. [speaker002:] So, how come you guys are charging $15 more for the boots? [speaker001:] I can't guarantee that the boots are identical. [speaker002:] The boots you guys sell are 100% authentic? [speaker001:] Yes, we have great products and stand behind them. If it makes you feel any better I can give you a promo code for your next order. [speaker002:] Okay, that'd be great. [speaker001:] If you enter SVDVF you will get 25% off your next purchase. [speaker002:] Terrific, thank you! [speaker001:] You're very welcome. Is there anything else I can help you with? [speaker002:] That's it, thanks [speaker001:] Thanks, enjoy the rest of your day. [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi. I just placed an order but the cost of shipping seemed rather high. Can you look into that for me? [speaker001:] Yes, I can. Can you provide me with your name or account ID so that I can pull up your account please? [speaker002:] Sure, my name is Sanya Afzal and my account id is BZDX9YI8LG [speaker001:] Are you looking to downgrade the shipping on the order? [speaker002:] I just think it was too expensive. Any change on getting it refunded? or adjusted [speaker001:] Alright. Can you verify your username, email address and order ID? [speaker002:] my username is safzal64, my email is safzal64@email.com and my order id 3869462043 [speaker001:] Thank you. What is the shipping status of your order? [speaker002:] it says order recieved. [speaker001:] I've waived the shipping fee for that order. I apologize for the excess pricing. [speaker002:] thank you, that's very generou8s [speaker001:] You're welcome. Can I help with anything else? [speaker002:] no that's it [speaker001:] Okay. Enjoy the rest of your day! [speaker001:] Hi, how may I help you? [speaker002:] Hi I need to know what is going on with the website it is running really slow and is unusable [speaker001:] Are you having issues searching or the cart? [speaker002:] searching the site is running very slow [speaker001:] I see, let's try to fix that. Could you try logging in and out and then searching? [speaker002:] sure not that did not work [speaker001:] Could you try clearing cookies? Your browser's more details button should let you do so. [speaker002:] Sure yay that worked! Thank you [speaker001:] No problem! Anything else today? [speaker002:] no that was all Have a nice day! [speaker001:] You too! [speaker001:] how may i help you? [speaker002:] I want to upgrade my shipping to overnight. I need the jacket by Sunday [speaker001:] ok, i understand you wish to upgrade to overnight shipping, and can help with that today may i have your full name to pull up the account [speaker002:] ok, thanks Joseph Banter [speaker001:] i will also need your account and order id's to verify the order [speaker002:] Account ID: UGJ9QJXLVQ Order ID: 0066041981 [speaker001:] thank you and what is the current shipping status of the item? [speaker002:] order received [speaker001:] what is your membership level? [speaker002:] guest [speaker001:] ok, i can upgrade the shipping, it will be a $20 dollar charge to your credit card on file [speaker002:] that's fine. thanks [speaker001:] is there anything else i can help with today? [speaker002:] no, that covers it [speaker001:] have a good one [speaker001:] hi, thank for you contacting AcmeBrands, how may i help you? [speaker002:] hi I'd like to check my order status [speaker001:] sure, i can help you with that what do you need your order status for? [speaker002:] so the shipping is costing too much want to lower it [speaker001:] are you trying to downgrade to next week delivery to save on shipping costs? [speaker002:] well no I just want to cancel it or you know if I can just get a refund or something [speaker001:] hmm, so rather than cancel, you want a refund [speaker002:] actually I want to just cancel it AND get the refund [speaker001:] Ok, to get started, can i get your full name or account ID? [speaker002:] my name is Albert Sanders [speaker001:] are you related to Bernie?:] [speaker002:] he's my dad [speaker001:] i will also need your username, email and order ID to validate your purchase [speaker002:] but I vote for biden Username: alberts1 Order ID: 5183294377 Email Address: alberts1@email.com [speaker001:] great, your purchase has been validated [speaker002:] nice [speaker001:] now in order to see if i can cancel an order, i need to know the current status do you have a shipping status? [speaker002:] what's that oh ok Order Received [speaker001:] sounds like i can cancel your order as desired [speaker002:] sounds good doing this for my dad [speaker001:] great, your order has been canceled [speaker002:] he seems to be happy with the service [speaker001:] yes, your dad is a hero ok, is there anything else i can help you with? [speaker002:] god bless the USA nope that'd be all [speaker001:] ok, have a nice day [speaker001:] Hello! How can I help you today? [speaker002:] Hi, I noticed I have a double charge for my subscription fee and I wanted to try and get that cleared up. Can you help me with that? [speaker001:] I sure can. Give me one moment please [speaker002:] sure [speaker001:] Can I have your full name and account ID please so I can pull up your account [speaker002:] yeah my name is Rodriguez Domingo and my account ID is XBLSZT2J1M [speaker001:] Thank you! Now can I have your order ID please [speaker002:] yep, its 9552465903 [speaker001:] And do you know your membership level? [speaker002:] I'm a guest [speaker001:] Thank you. How much were you overcharged? [speaker002:] just $10 [speaker001:] Alright, I was able to refund you the $10. [speaker002:] Awesome, thank you so much. [speaker001:] Is there anything else I can help you with today? You're welcome [speaker002:] I was wondering why that fee showed up twice. you were a great help thats all [speaker001:] Sometimes there are system errors. Glad you noticed it. I hope you have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I received my order but am looking at my email update and it seems the payment method is incorrect [speaker001:] OK. let me see what I can do. One moment. May I have your full name or account ID? [speaker002:] Chloe Zhang [speaker001:] what is your current payent method? [speaker002:] It says debit card but it should have been charged to the credit card on file which is not a debit [speaker001:] What is your zip code, telephone number, and username? [speaker002:] 56062 5325396740 ChloeZ [speaker001:] And what payment method would you like to use now? [speaker002:] The cc on file [speaker001:] Oops. I see Yes, credit card. OK. I have updated your account, Chloe. Anything else I can help with today? [speaker001:] Hi. How can I help you? [speaker002:] I am disappointed. I really want the Guess Jacket that is priced at $70, but it is out of stock. [speaker001:] Ok, can you tell me your full name or your account ID? [speaker002:] My name is Joyce Wu. My order ID is 7497154261. [speaker001:] Ok, I'll write a report and send it to the Purchasing Department so they can try to get more of this item [speaker002:] Can you order it for me and have it delievered? [speaker001:] Yes, I can back order it Then it will ship whenever it's available Should I back order it? [speaker002:] Yes, please [speaker001:] And should I use the credit card that's already on file? [speaker002:] yes, that is fine [speaker001:] Ok, the jacket has been purchased [speaker002:] Ok, thanks [speaker001:] It will arrive soon Is there anything else I can do for you today? [speaker002:] no, thanks [speaker001:] Ok, I'll end this chat now [speaker001:] Hello, how may I assist you today? [speaker002:] yeah, I got an email saying the prices went up on the stuff I ordered, can you help? [speaker001:] I can certainly do my best:] What's your full name? [speaker002:] Is this the price you show? Product: Jacket Brand: Michael Kors Amount: $69 Alessandro Phoenix [speaker001:] Can I have your account and order IDs as well please? [speaker002:] LIIFDFYIO8 Im a gold member too 7334417122 there should be a shirt and jeans on that order too, 99$ each, yeah? [speaker001:] I was able to locate your account. Okay, so just to clarify, you ordered those 3 items at the prices you mentioned, but your order is more than that? [speaker002:] the email says the prices are higher than that but those are the prices I have from the order when I placed it [speaker001:] Okay, so the difference is definitely in the prices of the item themselves, and it's not a difference in price of the shipping, or an extra random charge, right? [speaker002:] nope [speaker001:] Okay, let me look into the matter. I will get back to you as soon as I can. [speaker002:] my shipping is free, right? Gold member and all that hello? [speaker001:] Hi, sorry. I was looking into the matter. I left before I read your message! [speaker002:] ok, thought I lost you [speaker001:] Sorry, I am still researching. I apologize for the wait [speaker002:] ok, thanks for the help [speaker001:] You don't have to pay shipping. [speaker002:] ok, thanks hey, I'm good... [speaker001:] While the prices of our items often change without notice, it does seem very strange that the price change occurred after you already ordered the item. I would be happy to offer you a discount. [speaker002:] I would appreciate that [speaker001:] We truly value your business. I am sorry it took me so long, I was trying to make sure I could determine the best way to assist you. [speaker002:] understand [speaker001:] I've discounted the cost of your order. I truly appreciate your patience. [speaker002:] all good [speaker001:] Is there anything else I can assist you with today? [speaker002:] nope have a good day [speaker001:] Thanks, you too! [speaker001:] Hello, how can I help you? [speaker002:] I wanna check the status of my account Norman Bouchard [speaker001:] Alright, Mr. Bouchard. What questions do you have on your account? [speaker002:] Do I have free international shipping? [speaker001:] If your pre tax order costs 25 dollars or more, you are entitled to free standard shipping. [speaker002:] Thanks that's all. Have a great day! Bye! [speaker001:] No problem. You have a great day as well. [speaker001:] Hello! How can I help you today? [speaker002:] I need to change my shipping address [speaker001:] Sure I can help you with that. Did you already place an order? [speaker002:] Name: Norman Bouchard Yes [speaker001:] Ok. Norman, let validate your account. Do you know your shipping status? [speaker002:] out for delivery [speaker001:] Thank you! Can I have your user name, email address, and order ID to validate your purchase please [speaker002:] nb129665@email.com Username: nb129665 Order ID: 2027843203 [speaker001:] Thank you. Now can I have the address you'd like your order sent to. [speaker002:] thanks [speaker001:] I need an address Norman, please [speaker002:] Address: 1929 Kennedy St La Fayette, WA 26738 [speaker001:] Alright Norman, your address for your order has been updated. Is there anything else I can help you with today? [speaker002:] no [speaker001:] I hope you have a great day! [speaker001:] Hi! [speaker002:] hello how can i help you today [speaker001:] i need to retunr an item because it has a stain my name is Chloe Zhang [speaker002:] What is your user name, email address and order id? [speaker001:] cz623343 cz623343@email.com Order ID: 8653516007 [speaker002:] Whats your membership level [speaker001:] Gold [speaker002:] Great, you get unlimited returns Whats your full address? [speaker001:] Address: 3863 Primrose Ave Newark, CA 84187 [speaker002:] How do you want to process the return? [speaker001:] In store please [speaker002:] Do you need help with anything else? [speaker001:] hello [speaker002:] Hello. I am a senior and I am not good with the Internet I am having problems using your webpage [speaker001:] Sorry about that What issue are you having with the website? [speaker002:] It's very slow. This doesn't seem normal I am not able to order things or search for things [speaker001:] Let's try and fix the issue [speaker002:] All right [speaker001:] I will write a report to the website team to fix the error. Give them some minutes and try again [speaker002:] Okay [speaker001:] Try it now [speaker002:] It's still quite slow 58R8KCEL35 Sorry I copied that by mistake [speaker001:] Let's try another option [speaker002:] As I said, I'm not great at the Internet [speaker001:] Please logout of your account and log back in. Then try the website again [speaker002:] Very well I am trying that right now Unfortunately, that didn't work either The webpage is running very slowly [speaker001:] Try ti visit other websites and see if they are slow too [speaker002:] All right So, I just visited the AARP webpage It is running slowly also I am not sure why [speaker001:] It seems the problem is with your network provider [speaker002:] Oh no! [speaker001:] Contact so that they can fix your isp for you [speaker002:] I suppose I will get in touch with them Thank you [speaker001:] Please do Is this all for today? [speaker001:] Hello and thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi! I need to know the status of my return [speaker001:] Alright but before I look that up for you, can I have your name? [speaker002:] Crystal Minh [speaker001:] Do you have the order ID of the return, Crystal? [speaker002:] 2336457620 [speaker001:] And which email address was used for the order? [speaker002:] cm837279@email.com [speaker001:] Thank you. And your username? [speaker002:] cm837279 [speaker001:] I was able to locate and validate your order and subsequent refund. Your refund has been completed online; however, it may take up to 3 business days for it to show up your card. [speaker002:] Thank you [speaker001:] You're welcome. Is there anything else I can help you with today Crystal? [speaker002:] No thank you [speaker001:] Great! I hope you enjoy the rest of your afternoon. [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Yes i forgot to add an item to my order and i would like to do it know [speaker001:] I can help you with that. May I have your full name? [speaker002:] yes its Sanya Afzal [speaker001:] May I also have your account ID and order ID? [speaker002:] My account id is QTSY7KGCW3 and my order id is 2046316854 [speaker001:] Thanks! Do you know the shipping status of your order? [speaker002:] its saying In Transit [speaker001:] Okay. What is your membership level? [speaker002:] Gold [speaker001:] Great! That means that while I can't add the item to the order already shipped, I can send it out to you as a separate order with no shipping fee. What would you like to order? [speaker002:] ok, i would like the Calvin Klein boots [speaker001:] The boots will be shipped shortly. Is there anything else you need? [speaker002:] great, no that will do it, Thanks [speaker001:] You're welcome! Have a wonderful day. [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] I just purchased a premium membership and wanted to know how long it's good for [speaker001:] OK. Let me check that for you. One moment. Membership is based on when it is acquired. If you spend 501 on June 15th, July 1st will be your start date. It always finishes out the year and then adds one more. So, July 1st of this year will cover you until the end of the year and then add another year [speaker002:] Okay. Thank you [speaker001:] So it lasts until December of next year Glad to help. Anything else I can help you with? [speaker001:] Hello there, how can i help you? [speaker002:] I need to the price of the stitching my name on an item [speaker001:] Okay and what type of item are you inquiring about [speaker002:] a Calvin Klein shirt, a Guess shirt, and a Tommy Hilfiger shirt [speaker001:] Okay great, so Stitching is going to cost you 30 cents per character for the first 15 characters. Then 20 cents per character for 15. And then 10 for any additonals [speaker002:] That's great. That's what I wnated to know. Thank you. [speaker001:] No problem, Is there anything else i can help you with today? [speaker002:] Thanks again, bye then. [speaker001:] Goodbye, have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] HI, I got an email about my package arriving and I want to make sure it is still arriving tomorrow. [speaker001:] Would you like to check on the status of your delivery? [speaker002:] yes [speaker001:] Can I please have your full name or account ID? [speaker002:] Account ID: QBXMVLFJQW [speaker001:] Thank you. Please give me one moment to pull up your account. [speaker002:] ok [speaker001:] Thank you for waiting. Can you please tell me what question you have about your delivery? [speaker002:] has it shipped, when will it arrive? [speaker001:] What did the email say? [speaker002:] when I ordered I was told it would ship out tomorrow, but the email said later this week. [speaker001:] Oh ok. I can check on that for you Can I please have your full name and order ID to verify your identity? [speaker002:] Order ID: 1451454857 [speaker001:] Can I also have your full name? [speaker002:] Norman Bouchard [speaker001:] Thank you. I've checked your shipping status. [speaker002:] ok [speaker001:] The email you received was incorrect. [speaker002:] ok [speaker001:] Your order will ship out tomorrow as expected. [speaker002:] yay, thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] no, all good. [speaker001:] Thank you. Have a great day! [speaker001:] Hi! How may I help you today? [speaker002:] Hey, I received a shirt I ordered but it is the wrong size. Can I return it? [speaker001:] Sure! Can I have your name please? [speaker002:] Crystal Minh [speaker001:] Can I have your username, email address and order id? [speaker002:] My username is cminh821 Email is cminh821@email.com order ID is 9795588437 [speaker001:] What is your membership level? [speaker002:] Bronze [speaker001:] What was the date of purchase? [speaker002:] October 3rd [speaker001:] I do have to apologize but I can not accept the return. Our policy is the return has to be down within 90 days [speaker002:] Oh man! [speaker001:] Was there anything else I can assist with today? [speaker002:] I guess I should have tried it on way before now. No, that's all. [speaker001:] Again, I am sorry! Have a great day [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hello. [speaker001:] Hi. What can we do for you? [speaker002:] I have a question about my premium subscription Can I pay my fee to keep it alive [speaker001:] Certainly. I'll just need to gather some information from you first so that I can access your account details [speaker002:] sure [speaker001:] May I ask your full name, Account ID, and Order ID? [speaker002:] David Williams and my ID is TR9ARGH4AS; the order is is 5548814169 [speaker001:] Okay, I see your account now. [speaker002:] great [speaker001:] Our standard subscription is $99 per year. Did you want to pay the full amount now? [speaker002:] If that is needed to keep it alive for the year, I'll pay now. [speaker001:] Okay, I'll just check in our system to make sure that it is all due to be paid. [speaker002:] Sure [speaker001:] And, ah, the good news is that we have already received some payments earlier in the year, it turns out that you actually only owe $14 at this time [speaker002:] Ok, that's great [speaker001:] Would you like to charge this to the credit card that you have on file? [speaker002:] yes please [speaker001:] Okay, you're all set, Mr. Williams Will there be anything else that I can assist you with? [speaker002:] That's all for today, thank you. Bye. [speaker001:] Good bye [speaker001:] Hello. How may I help you today? [speaker002:] Hi I'd like to know if you have Calvin clein boots in a 9 [speaker001:] Are they out of stock on the site? [speaker002:] Yes [speaker001:] May I have your name please? [speaker002:] Joyce Wu [speaker001:] Joyce those are currently out of stock. [speaker002:] Ok [speaker001:] I can let the purchasing department know right away. One moment please. [speaker002:] Thanks [speaker001:] We can back order them for you? [speaker002:] Perfect Thank you [speaker001:] They will ship immediately when we receive new stock. [speaker002:] perfect [speaker001:] Are we using the same CC that is on file? [speaker002:] yes [speaker001:] We should get them in soon to ship to you. Is there anything else I can help you with? [speaker002:] No that's all. Thanks [speaker001:] Great. Have a nice day. [speaker001:] Hello! Thanks for contacting AcmeBrands. How can I help you today? [speaker002:] hello i need to check the status of my order [speaker001:] Okay, I can help you with that. Do you have your order number? [speaker002:] order # 5530205309 [speaker001:] Thank you. Give me one moment to pull up your account. [speaker002:] ok [speaker001:] Is your order late, missing or do you need the estimated delivery date? [speaker002:] it says deliverd but i never receive it so it is missing [speaker001:] I'm sorry to hear that. Could you provide me with your full name and Account ID so I could look into this further? [speaker002:] Chloe Zhang TUQYWKZCFR [speaker001:] Thank you. Can you provide me with the username and email address used on your order? [speaker002:] czhang01 czhang01@email.com [speaker001:] Thank you. I'm sorry for the delay in shipping. You should be receiving your order later today. [speaker002:] OK Thanks [speaker001:] You're welcome. Is there anything else that I can help you with today? [speaker002:] no have a nice day [speaker001:] Thanks, you too. Good-bye. [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Hello I was curious about checking on my shipping details [speaker001:] Sure thing. I'll do what I can to help with that. [speaker002:] I want to change the jacket size I bought, because I ordered the wrong item [speaker001:] Thank you for clarifying that a bit for me. Could I have your first and last name please? [speaker002:] My name is David Williams The product is currently in transit [speaker001:] Thank you david, I was able to pull up the account. And thank you for that information. I'll be using it momentarily Could you also provide me with your Account ID and order ID? [speaker002:] Account id is JKSIEMA7EO Order id is 3557855706 [speaker001:] Great thank you. And can I also have your Username and Email Address? Are you still there David? If you don't respond soon I'll have to label the conversation as incomplete. [speaker001:] Thanks for contacting AcmeBrands! How can I help you? [speaker002:] Hello! Could you tell me about the status of my subscription plan? [speaker001:] Sure. Can you please give me your full name so that I can pull up your account? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman. While I do that, can you please also send me your order ID and account ID, so that I can verify your identity? [speaker002:] My order ID is 8377493568 My account ID is A8HBANXIQI [speaker001:] Thank you. One moment, please. Okay, got it. What would you like to know? [speaker002:] Is my premium subscription currently active? [speaker001:] It is not. You have $55 due today to activate it again. Would you like to do so? [speaker002:] I would like to pay, yes! Thank you! [speaker001:] Done! If you would like to view this information for yourself in the future, I'll send you a link to do so. To do this, you will need your username. Do you know it? [speaker002:] I do not. What is it? [speaker001:] nbouchard1. Now you're all set with that. Can I help you with anything else today? [speaker002:] That was everything I needed. Thank you so much! [speaker001:] You're welcome, have a great day! [speaker001:] Hello, thank you for contacting Acmebrand. How may I help you? [speaker002:] I needed to check my account for information on my order, but I forgot my password. [speaker001:] I'm sorry to hear that. Let's try to get your password reset strait away. [speaker002:] Great, thank you. [speaker001:] Can I have your full name please? [speaker002:] My name is Chloe Zhang. [speaker001:] Great I was able to pul up your account. I'll need to verify your identity, do you have your security PIN still? [speaker002:] My pin is 92578 [speaker001:] Great I'll be using that momentarily. One last thing, do you have your username? [speaker002:] My username is cz125588 [speaker001:] Great let me get a temporary password generated for you. [speaker002:] Thank you!! [speaker001:] Please be sure to go to your profile and update it with one you'll have an easier time remembering. [speaker002:] I will. [speaker001:] The password is sxsxyvn7sqk [speaker002:] Thank you!! [speaker001:] No problem Chloe! Was there anything else I could help with today? [speaker002:] That was all! [speaker001:] Thank you for shopping with us. Have a wonderful day! [speaker001:] I need to have a charge taken off my account because I got charged for something I never bought. [speaker002:] Ok, let me look into that for you. Can I please have your name or account ID number? [speaker001:] Ok. David Williams. I have no account ID number but i have an Order ID number. Is that what you mean? [speaker002:] Order ID works great, thanks! Also, I will need your username and email address please. [speaker001:] Order ID: 0568997280, username: dwilliams470 and email address: dwilliams470@email.com [speaker002:] Great, one moment please. What is your membership level? [speaker001:] silver [speaker002:] I'm sorry, it looks like this was not an error on our part. I cannot help you any further. [speaker001:] what do I do? [speaker002:] I'm not sure, our system shows that you purchased the item [speaker001:] how did I pay for it? [speaker002:] I'm not sure, how did you hear that you were charged for the item? [speaker001:] I was charged thru PayPal for it. What address did you ship it to? [speaker002:] Let me look into refunding the item for you. [speaker001:] did you ship it? because I never got anything from you either. [speaker002:] It looks like it was not shipped, I can either refund you the money or reship it for you [speaker001:] no, refund please [speaker002:] How much was the charge for? [speaker001:] $54 thank you much! [speaker002:] Ok, I've refunded that for you. Is there anything else I can help with? [speaker001:] Hello, how can I help you today? [speaker002:] I am trying to place an order and the website is running really slow any suggestions? [speaker001:] I'm sorry to hear that, let me look into it for you. Could I get your name please? [speaker002:] Chloe Zhang [speaker001:] Ms. Zhang, can you try logging out of your account then back in again? [speaker002:] That did not seem to work [speaker001:] Please try checking another website to see if it is also slow. [speaker002:] It just seems to be yours [speaker001:] I see. Programs running in the background may be causing the problem. Please close all other tabs and programs. [speaker002:] That seemed to help some. [speaker001:] That's great! Can I help with anything else today? [speaker002:] Nope that is all, thank you [speaker001:] Have a nice day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hello How is it going over there? [speaker001:] Great. ANd you? [speaker002:] Okay So my name is Joyce I have a premium subscription shopping service with you guys That qualifies customers to be eligible to discount and Expedited shipping. I will like to know the status of my subscription. [speaker001:] Ok. What do you mean by status, Joyce? [speaker002:] The expiry [speaker001:] Sure. I can help with that. One moment. May I have your last name or account ID [speaker002:] Joyce Wu [speaker001:] Thanks Joyce, I have pulled up your account. What is your zip code and phone number? [speaker002:] 50871 [speaker001:] Sorry. I meant account ID and order ID [speaker002:] P0QDCCOFT0 [speaker001:] Thanks for the account ID. And what is your order ID? [speaker002:] 5645652885 [speaker001:] Thanks. I was able to verify your ID. Your subscription is active and $49 is due tomorrow. Please use the link if you ever need to check it online Anything else I can help with? [speaker002:] Okay. I was thinking of renewing the subscription today earlier [speaker001:] OK. Would you like to do that now? [speaker002:] No, Just send me the link to it, cause am not with my card at the moment [speaker001:] OK. The link has been sent. Anythng else? [speaker001:] Hello, thank you for contacting Acmebrand. How may I help you? [speaker002:] I need to check the status of a Shirt I ordered for my son. I thought I paid by credit card but my account lists PayPal as the payment method. [speaker001:] Sure thing, I'll be happy to help you with that. Could you provide me with your full name and account ID please? [speaker002:] I believe my name is listed as David Williams. The Account ID is 1VGSVKMH3K. [speaker001:] Thank you David. I was able to pull up your account. Could I also have the Order ID so I can pull up the order? [speaker002:] Yes. The Order ID is 7488442726 [speaker001:] Great I was able to find it. It does look like the payment was done with Paypal so lets see if theres still time to change it Could you tell me the shipping status? [speaker002:] The shipping status says Delivered. Are you there? [speaker001:] Sorry about that I temporarily lost my connection Let me retype that Great I was able to find it. It does look like the payment was done with Paypal so lets see if theres still time to change it Sorry. I was saying because it was already marked as delevered it is too late. But if you would like I can change the method for all future orders to use your Credit card would that be okay? [speaker002:] Yes. That would be great! [speaker001:] Alright, I'll put that change through now. Was there anything else I could help you with today? [speaker002:] No. Guess I better check my doorstep for the delivery. [speaker001:] Alright, thank you for shopping with us. Have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello I am frustrated. An item I was looking at 10 minutes ago is now out of stock. Do you have any more in your warehouse or is this an issue with the system? [speaker001:] Oh I'm sorry to hear that. Can I get your name please? [speaker002:] My name is Joyce Wu. [speaker001:] Thank you, Joyce. Which item was it that you were looking at? [speaker002:] I wanted a the pair of Calvin Klein boots [speaker001:] Great. Let me let our purchasing department know that you're having this issue so we can provide a better service in the future. Give me one second. [speaker002:] thank you [speaker001:] Would you like me to put in a back order for you for the Calvin Klein boots? [speaker002:] Yes please. How long do you think that would take? [speaker001:] They should be back in stock within a week and then would ship immediately to you. Would you like to use the same credit card that is on your account? [speaker002:] yes, thank you. [speaker001:] Perfect. If the boots do come back into stock earlier they will ship as soon as they arrive. I apologize for the inconvenience. Is there anything else I can do for you today? [speaker002:] No that is all. Thanks for your help. [speaker001:] Thank you and have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hi, I want to check my account history but I forgot my username. My name is Chloe Zhang. [speaker001:] Okay, thank you Chloe. Can I have your email address? [speaker002:] I actually don't have my email address for that account. [speaker001:] That's okay, do you have your phone number and your zip code? [speaker002:] Yes, my ZIP is 85186 and my phone number is 404-1484 [speaker001:] Looks like your username is czhang1 [speaker002:] Okay, thank you so much! I won't forget it next time. [speaker001:] No problem, is there anything else you need? [speaker002:] No thank you, that was all. Have a great day [speaker001:] Thank you, you have a great day too! [speaker001:] Hello. how may I help you today? [speaker002:] Hi I have a question about my account. [speaker001:] Sure May I have your name please? [speaker002:] David Williams I returned an item some time ago but I still see the charge on my statement [speaker001:] Lets take a look at that David. One moment please. So you are still waiting for a refund? [speaker002:] Yes, because I already returned the product and the charge hasn't been reversed [speaker001:] May I have the username, email, and order Id please? [speaker002:] my username is dw366515 my email is dw366515@email.com my order ID is 0223692699 [speaker001:] Thanks David. How many days has it been? [speaker002:] It's been at least a month I think I returned it either the end of February or early March [speaker001:] Oh wow. You should have received it by now. Let me get this sorted for you. [speaker002:] ok thanks [speaker001:] I have manually pushed the refund through. I am sorry about that. [speaker002:] ok great, thanks so much [speaker001:] You should see the refund in a few days. [speaker002:] ok I'll check my account for it [speaker001:] Is there anything else I can help you with? [speaker002:] no that's it [speaker001:] Great have a nice day. [speaker001:] Hi. I would like to know more information on the Guess shirt that is $49. [speaker002:] Sure I can look at that for you what did you want to know more about? [speaker001:] Specifically, I would like to know whether the store has any size medium in stock that I can pick up. [speaker002:] These shirts come in a wide variety of sizes. However, if the shirts are listed as empty on the website, then we are currently out of stock. [speaker001:] Okay, so if they are not listed as empty, they are in stick? stock [speaker002:] Correct Shirts will usually be refilled at the second week of every month, so you can check back at that time. [speaker001:] Great, thank you! That is helpful! [speaker002:] Is there anything else I can help you with? [speaker001:] That is all. Have a good day! [speaker002:] Thank you, you too. [speaker001:] Hi there, how can I help today? [speaker002:] Hi-I am having a problem using a promo code on my order. It keeps telling me that my code is invalid. I know it is valid because I only received it 8 days ago. [speaker001:] Happy to help. Can I start with your name and account ID? [speaker002:] Sanya Afzal and I don't know my account ID. [speaker001:] Ok thanks. Typically promo codes only last for 7 days, so that may be the issue. Let me take a look. Ok it does look like it was too late to use the code. What is your membership level? [speaker002:] Gold [speaker001:] Ok great. I have a new promo code for you to use: 8Y8RE Is there anything else I can help you with? [speaker002:] No that is all I needed help with. Thank you so much. [speaker001:] Great, have a great day! [speaker001:] Hello, thank you for contacting us today. How may I help you? [speaker002:] Hello. I am trying to use a promo code, and it keeps telling me its invalid [speaker001:] Oh I'm sorry to hear that. Let me look into that for you. Could you give me your First and Last name please? [speaker002:] Albert Sanders [speaker001:] Thank you Albert. I was able to pull up your account. Most promos that we give out last 7 days so that might be why it's coming back as invalid but some promos may hast shorter or longer, could you tell me when you received it? [speaker002:] Oh. It was 8 days ago [speaker001:] Alright thank you, let me double check with our system for this code. Yeah it looks like this falls into the 7 day promo codes but before just leaving it at that. Could you provide me with your membership level? [speaker002:] I'm a guest [speaker001:] Alright thank you, unfortunately in this case I wont be able to do anything to help. I'm very sorry for the inconvenience. Was there anything else I might be able to help with today? [speaker002:] No that's it. Thanks for trying. [speaker001:] Thank you for shopping with us Albert. have a wonderful day. [speaker001:] Hello, what can I help you with today? [speaker002:] i got overcharged for shipping i think [speaker001:] Okay, can I have your name please [speaker002:] Sanya Afzal [speaker001:] Thank you, I need to verfiy your identity with your account ID and order ID [speaker002:] FMYTWHPGLL 5234102526 [speaker001:] I can refund the fee, how much were you overcharged? [speaker002:] thanks! you can just add it to my account balance, pretty sure i will be buying more $74 [speaker001:] Okay, your account will be refunded, is there anything else I can help you with? [speaker002:] i appreciate your help. pays to be a gold member! [speaker001:] Sorry about the error, have a nice day. [speaker001:] Hi!hOW can i help you? [speaker002:] I'm wondering if I get the Michael Kors Jeans, how is the best way to get a grass stain out of them. I get a lot of grass stains and want to make sure I'm doing the right thing. [speaker001:] Sure let me check those jeans are great! Here is how you get out a grass stain if it is fresh: First soak a household sponge in undiluted white vinegar and dab lightly on the stained area. Dry with paper towels and repeat the treatment as needed. To preserve the color, reverse the jeans inside out, and then throw your jeans in the washing mach [speaker002:] Ok, that helps! I think I will probably get them. Thanks a lot. [speaker001:] DO you need help with anything else? [speaker001:] Hello. Can I help you with anything today? [speaker002:] Hi. I'm curious. How much does overnight shipping cost [speaker001:] Sure. Is this in regards to an order already placed? Hello? [speaker002:] I'm just thinking of buying something [speaker001:] I see. May I have your full name or account ID? [speaker002:] Joseph Banter. I don't know my account ID [speaker001:] Thank you Joseph. The price will depend on your location. Are you in the Continental US? Do you know your membership level? [speaker002:] It's Gold I am in the Us US [speaker001:] Great one moment Joseph. All overnight shipping fees are waived for gold membership customers. [speaker002:] Oh, nice. Thanks a lot [speaker001:] Is there anything else I can help you with? [speaker002:] No, that's all [speaker001:] Thanks. Have a great day. [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] I keep having issues with items being out of stock it seems to be a repeated issue [speaker001:] I'm so sorry about that! May I get your full name, please? [speaker002:] Crystal Minh [speaker001:] Crystal, I sincerely apologize for the inconvenience. I will be glad to write up a report for our Purchasing Department to let them know about this issue, so they can do a better job in the future. [speaker002:] thank you so much it just always seems what I want is out of stock [speaker001:] I completely understand your frustration, Crystal. Is there anything more I may help you with today? [speaker002:] that was all thanks again [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] How can I help you? [speaker002:] Yeah, this is Crystal Minh, my husband said that a subscription was added to our account but we didn't ask for it. [speaker001:] Sorry to hear that. Did you get billed twice? Or are you saying you shouldn't have a subscription at all? [speaker002:] I didn't ask for a subscription but we are being charged $40 for it. [speaker001:] Okay, what is your account number and order ID? [speaker002:] I don't have them. [speaker001:] Do you have your billing statement? [speaker002:] No [speaker001:] Do you have your username and email address? [speaker002:] cminh1982 cminh1982@email.com [speaker001:] Sorry about that. I see we billed you in error. How much were you charged? [speaker002:] $40 [speaker001:] Okay, I refunded $40. Is there anything else? [speaker001:] Hi, thank you for contacting AcmeBrands, how can I help today? [speaker002:] hey I'm checking in on the status of a refund you were giving me also how it's being credited [speaker001:] Sure, can I have your full name or account iD? [speaker002:] davidwilliams605 was supposed to be 74 dollars for jeans i sent back [speaker001:] Alright, can I also have your email address and order ID? [speaker002:] davidwilliams605@email.com 3014851368 [speaker001:] I can see here on your account that your refund is in progress. It looks like the refund was initiated online and will be refunded the same way. [speaker002:] ohh ok so I paid with paypal that means its going to my paypal then [speaker001:] Exactly. [speaker002:] any idea when to expect that [speaker001:] Is there anything else I can help you with today? Should be within 3 5 business days. [speaker002:] great, thats all thank you [speaker001:] Thank you, have a great day! [speaker001:] Hi, how can I assist you today? [speaker002:] I need the change the phone number on my account [speaker001:] What's your full name? [speaker002:] Chloe Zhang [speaker001:] What is the phone number that is on the account? To verify your identity I will need three of the following: zip code, telephone number, PIN number, username, password, email address, or order ID of a previous purchase. [speaker002:] zip: 31815 | pin: 897029 | Order ID: 8035638526 [speaker001:] I've located your account. Can I have the number that is on the account, along with the one that you would like it changed to? Please use the [xxx] xxx-xxxx format. [speaker002:] 635-6919 is on the account now it should be 635-6929 [speaker001:] Okay, your account has been updated with the correct phone number. Is there anything else I can do for you today? [speaker002:] Thanks, that's all I needed [speaker001:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi I was charged for an order, but I didn't buy anything. [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. [speaker002:] Ok thanks! [speaker001:] Can you please provide me with your full name, username, email address, and order ID? [speaker002:] Albert Sanders asanders341 asanders341@email.com 4671341202 [speaker001:] Thank you. Please give me a moment to review your account. [speaker002:] Ok thank you [speaker001:] I sincerely apologize for the inconvenience. Upon review of your account, I've discovered that you were incorrectly charged for an order that you did not make. A refund will be processed immediately. [speaker002:] I thought so! That's ok. Thank you for helping me. [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] That is all. Thanks. [speaker001:] Thank you. Have a great day! [speaker001:] good morning, how can I help you? [speaker002:] Hi there. I would like to have an item returned [speaker001:] sure, would tell me the reason [speaker002:] I got the wrong color [speaker001:] alright, would you give me your full name or account ID [speaker002:] Chloe Zhang [speaker001:] additional to this would give me your order ID, email and username please [speaker002:] here's my Username: cz859849 and Order ID: 2463430835 Email Address: cz859849@email.com [speaker001:] everything in order, would you tell me your level of membership with us [speaker002:] I'm a Gold member [speaker001:] ok, would you give me your full address please [speaker002:] 9184 Lexington Ave San Mateo, MI 91008 [speaker001:] To finish, would you tell me how you want to process the return? by mail, in store or drop off center [speaker002:] Would prefer to have it returned by mail [speaker001:] sure. all set! a pleasure to help you [speaker001:] hello [speaker002:] I am thinking of buying a Tommy Hilfiger jacket, and I was wondering what sizes you have in stock. [speaker001:] Give me moment to get the information [speaker002:] Thank you. [speaker001:] We have our jackets in different sizes but if a jacket is listed as empty on the website, it means we are currently out of stock Jackets are refilled every month at the end of the month [speaker002:] Ok, thank you! [speaker001:] Would this be all [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] i want a refund because i purchased something but i've changed my mind on wanting it. [speaker001:] I completely understand. May I get your full name, please? [speaker002:] Joyce Wu [speaker001:] Thank you, Joyce! So the reason you would like to refund is because you've changed your mind? [speaker002:] yes [speaker001:] To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] joycewu1 joycewu1@email.com 9571092023 [speaker001:] How would you like to receive your refund? We can send you a gift card, add value to your account, send a paper check, or issue a credit to your credit card on file. [speaker002:] i would like it to my debit card on file. [speaker001:] Your Account ID, please? [speaker002:] L55VWU3SGS [speaker001:] And do you happen to know the refund amount you're requesting? [speaker002:] $79.00 [speaker001:] Thank you, Joyce. A credit in the amount of $79 has been issued to your debit card. Is there anything more I may help you with today? [speaker002:] i have no more concerns today. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello. How can I help you today? hello? [speaker002:] I tried to use a promo code with my order but it was rejected [speaker001:] I see. How long ago was the code issued? [speaker002:] 8 days ago [speaker001:] May I have your name? [speaker002:] Alessandro Phoenix [speaker001:] Alessandro our promo codes are only active for 7 days. [speaker002:] I see. Is there any way I could still get the discount? [speaker001:] Let me check the system real quick. It appears that promo code should still be active. Let me issue you a new code to try. [speaker002:] Thnx [speaker001:] Here is a new code. SBS6K [speaker002:] Ok. Thnx [speaker001:] Is there anything else I can help you with? [speaker002:] No that's it. Thank you. [speaker001:] Great. Have a nice day. [speaker001:] hello? [speaker002:] Hello. How can I help you? [speaker001:] my card information needs to be updated [speaker002:] Ok. I can definitely help you with that. One moment please. Can I have your full name please? [speaker001:] Joseph Banter [speaker002:] Thanks. [speaker001:] ok thank you' [speaker002:] Can you please provide me with your zip code, phone number and user name? [speaker001:] Phone Number: 914-9130 60066 [speaker002:] thanks. Can I have your username? [speaker001:] Joseph Banter [speaker002:] that isn't a correct username, but there are a couple more items you could provide so that I can successfully verify your identity. what is your email adress [speaker001:] jb455@yahoo.com [speaker002:] and your password and PIN number? [speaker001:] Password: NcGkxkN5 Pin Number: 169187 [speaker002:] Ok thanks a lot. I've managed to verify your identity. Now can you tell me the reason for you changing your card information please? [speaker001:] it is incorrect [speaker002:] thank you. and what shall I enter as the new info? [speaker001:] visa card [speaker002:] Ok thank you, the new information has been updated in the system. Can I help you with anything else? [speaker001:] no thats it tahnk you!!!!!! [speaker002:] Ok, have a nice day, bye! [speaker001:] Hello [speaker002:] Hello, how can I help you today? [speaker001:] I have an issue and I need assistance I can't remember my username! I think my memory is getting worse Can you help me get into my account? [speaker002:] Glad to help. May I have your full name please? [speaker001:] I need to see my shopping history Sure. It's Chloe Zhang [speaker002:] thanks Chloe. Can you please let me know your zip code and phone number to verify your identity? [speaker001:] Okay 62178 131-6367 [speaker002:] Perfect. Your username is czhang1. [speaker001:] Oh right I don't know why I forgot that That worked! I just logged in [speaker002:] It happens. You are welcome. Is there anything else that I can help you with? [speaker001:] No, that was it [speaker002:] Have a nice day! [speaker001:] Welcome [speaker002:] hello, i would like to know more about a product [speaker001:] Okay. I will be glad to help you out! What is the name of the product and what do you want to know about it? [speaker002:] i would like to know if the jeans are dark blue or black. Product: jeans | Brand: Michael Kors Amount: $89 [speaker001:] Have you placed an order for this product? Or you just want to confirm the available Jeans color? [speaker002:] i just want to confirm the available jean color [speaker001:] Our jeans come in a wide variety of colors including deep sea, indie blue, sky blue and equinox. We also have them in dirt brown, quartz stone and jet black. Is there any other thing you would like to know about this product? [speaker002:] no, that will be all. Thank you for all your help tody today [speaker001:] I wish you a great day ahead [speaker001:] Hi! How can I help you? [speaker002:] Hi, I cannot access my account; I can't use the two-factor authentication I have set up. [speaker001:] sure, I can help you with that! May I have your name please? [speaker002:] My name is Alessandro Phoenix [speaker001:] Thanks, next I'll need your email address so I can send you a link to reset 2FA [speaker002:] I don't have my email address. I can give you my phone number? [speaker001:] I'll need your PIN or the answer to your secret question if you don't have your email address What is your mothers maiden name? [speaker002:] 359144 is my pin [speaker001:] great! I've sent a reset link to the email address on file. [speaker002:] Thank you! [speaker001:] Remember to practice safe security I'll send you a link with some reminders! you're welcome, anything else I can do? [speaker002:] Nope, I'm all set. Thank you! [speaker001:] you're welcome, have a great day! [speaker001:] hello! How can I help you? [speaker002:] I need you to check on my refund. [speaker001:] ok, I can help with that. May I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thanks for that, I'll also need your username, email address and order ID [speaker002:] Email Address: rdomingo631@email.com Username: rdomingo631 Order ID: 6862310275 I returned it awhile ago [speaker001:] awesome, thanks I am showing that the refund in is progress you should have it in the next 24-48 hours [speaker002:] Okay thank you! [speaker001:] no problem, sorry for the delay. It looks like you originally emailed us about the refund and we are a little behind on processing emails this week! anything else I can help with? [speaker002:] as long as it's coming! bye now [speaker001:] well have a great day! nice chatting with you! [speaker001:] Good afternoon. How may i help you today? [speaker002:] Yes i would like to see if you can help me with some more info on one of your products that i'm thinking about ordering [speaker001:] Of course. What are interested in? [speaker002:] I'm looking at the Calvin Klein woman boots [speaker001:] ok. hello? [speaker002:] yes [speaker001:] Is there anything I can help you with today? [speaker002:] Yes i would like to know about the Calvin Klin boots. I would like to know how you would remove gum of the sole? [speaker001:] Sure let me take a look. Im sure I can find something. [speaker002:] ok [speaker001:] Take some peanut butter and rub it over the gum. Wait for 10-15 minutes. Then scrape it off with a knife. Then use some soapy water to clean up the rest. [speaker002:] okay great! thanks for answering my question [speaker001:] No problem. Anything else I can help you with? [speaker002:] that will do it [speaker001:] Have a nice day. [speaker001:] Hello. How may I assist you today? [speaker002:] Hi I ordered the wrong item by accident and placed 2 day delivery. I'd like to change my shipping info to ground so it's cheaper [speaker001:] What's your full name? [speaker002:] David Williams [speaker001:] Can I also have your account and order IDs? [speaker002:] Account ID: WIECDT7SLN Order ID: 1107623422 [speaker001:] I found your account. What is the shipping status of your order? [speaker002:] Out for delivery [speaker001:] Okay, well unfortunately it's already out so there is not anything we can do about the timing of the delivery at this point. What's your membership level? [speaker002:] silver [speaker001:] I can credit you the difference for the shipping fee, so it would be like you only had standard shipping. Is there anything else I can help with today? [speaker002:] Ok thanks that's all [speaker001:] Thanks, have a great day. [speaker001:] Hi, how can I help you [speaker002:] Hello I want to change the primary payment method for the account because it is not showing up correctly. [speaker001:] Okay, sure can I have your name Are you still there? [speaker002:] Name: Alessandro Phoenix [speaker001:] What is the current payment method you are using? [speaker002:] PayPal [speaker001:] Okay, I just need to verfiy your idenity. Can you tell me the zip code, telephone nu,ber, and email address for the account. [speaker002:] Zip code: 33474 Phone Number: 957-8462 email address: ap081673@email.com [speaker001:] And what payment method would you like to change it to? [speaker002:] Credit card [speaker001:] Okay can i have the number please [speaker002:] 3489 3920 5884 9243 [speaker001:] You account has been update with the current payment method, is there anything else I can do for you? [speaker002:] No but thank you [speaker001:] Thanks for being a customer! [speaker001:] Hello. How can i help you today? [speaker002:] Hello, I need to return some Calvin Klein jeans as they are the wrong color [speaker001:] Okay I'd be happy to look into that for you can I get your full name? [speaker002:] Albert Sanders [speaker001:] Can I get your username, email address, and order ID? [speaker002:] Albert Sanders, albertsanders854@email.com, 495304532 [speaker001:] I'm sorry I need your username [speaker002:] albertsanders854 [speaker001:] Are you sure that's the correct order ID? is it possibly missing a digit or two? [speaker002:] 4953404532 this is what I have left out the 4 sorry [speaker001:] Okay I've located your order what is your membership level? [speaker002:] guest [speaker001:] What is the purchase date of your order? [speaker002:] 2019-12-16 [speaker001:] Unfortunately guest members only have thirty days from purchase to return an item regardless of reason. I'm sorry I couldn't be of more help. Thanks and have a great day! [speaker001:] Hi [speaker002:] Hello! How may I help you today? [speaker001:] I want to know the benefits of premium membership [speaker002:] Of course! We have amazing benefits! One is that ALL members can come to our Holiday party with an open bar and free flights to get there! Bronze members will get free shipping and promo codes. Silvers gets what bronze gets PLUS having us, agents, make purchases for them and can cancel orders. Gold gets all the above with unlimited refunds and if there is ever issue with transactions, gold memberships get benefit of the doubt. Does this help? [speaker001:] Yeah It does Thanks [speaker002:] DO you need anything else? [speaker001:] Hello, how can I help you? [speaker002:] Hello, I had paid $40 for a subscription but I later cancelled that and was to recieve $40 worth of credits, but I have not received those credits thusfar, can you check on that for me? I didn't see the credits in my last email [speaker001:] Sure, can I have your name to pull up your account? [speaker002:] Sure it's Alessandro Phoenix [speaker001:] I do apologize for this inconvenience and will get to the bottom of this. [speaker002:] I appreciate that [speaker001:] Okay, I am going to give you the $40 credit in the form of a promo code because our system is showing you are due a credit. [speaker002:] That would be great, thank you! [speaker001:] Here you are RKLKG. [speaker002:] Thank you so much [speaker001:] You're welcome. Is there anything else I can help you with? [speaker001:] Hi, How can I help you? [speaker002:] I was wondering if I could change the delivery to overnight on the item I ordered. [speaker001:] Let's check on that. What is your name please? [speaker002:] Rodriguez Domingo [speaker001:] I also need you account & order Ids please [speaker002:] AUA7B82QAA my order id is 7236572524 [speaker001:] and can you tell me the shipping status please? [speaker002:] Order Received [speaker001:] perfect. are you one of our members? [speaker002:] yes, gold [speaker001:] ok well then there is no fee for the upgrade. OK, that has all gone through. Is there anything else that I can do for you today? [speaker002:] No, that's all! Thanks [speaker001:] Great, have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] I wanted to find out whether my account includes free international shipping [speaker001:] Okay, let me check that for you. [speaker002:] alright thanks Norman Bouchard is the name on the account [speaker001:] I'm afraid that our system indicates that it does not Mr. Bouchard. [speaker002:] I see [speaker001:] I'm sending a link that may answer further questions about your account. [speaker002:] alright thanks [speaker001:] Can I help with anything else today? [speaker002:] no that was all [speaker001:] Thank you and have a nice day. [speaker001:] Hi! Thank you for contacting us today. How may I help you? [speaker002:] Hi, i want to know the price of overnight shipping? [speaker001:] Sure I can look at that for you. Can I have your full name [speaker002:] David Williams [speaker001:] Thank you david. One moment. Our overnight shipping cost vary. If you are in the USA, the cost is based on weight If outside of the USA rates vary from 39.99-54.99 [speaker002:] Okay thank you for your help [speaker001:] You're Welcome! Is there anything else I can assist with? [speaker002:] No that is all, thank you again [speaker001:] Great! Enjoy the rest of your day [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi there. I need to check on a package i ordered but never received. It's been 5 days. [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] yes, it's Norman Bouchard and my account id is V7IJQOESFB [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] yes, my username is normanb7, email is normanb7@email.com and my order id is 9798987635 [speaker001:] Thank you. Sometimes packages are mistakenly marked delivered when they are still on the way. Since it has been 5 days, please wait 2 more days. [speaker002:] ok i will. thank you [speaker001:] If it still hasn't arrived, please contact us and we will resend. Can I help you with anything else? [speaker002:] no that's it thanks [speaker001:] Have a good day. [speaker001:] Hi, how can I help you? [speaker002:] hi...I would like to know if I can have a product sent in Canada where I am living for a couple of months [speaker001:] Ok sure! Happy to check this for you. Can I start with your name? [speaker002:] It is sanya afzal [speaker001:] Great. Just a moment please. After looking into it, it looks like your account does not offer international shipping. I am going to send you a link with further information about your subscription account details. [speaker002:] Even if I have attained gold level? I am sad to miis out on those calvin klein boots i wanted thank you for the link! [speaker001:] Yes unfortunately for all member levels. I'm sorry about that. Is there anything else I can do? [speaker002:] nothing else....thank you and have a nice day! [speaker001:] Great, you too1 [speaker001:] Hello [speaker002:] Hi i just checked my account and it seems like there was a subscription service added to it? Id rather not have any more monthly charges so I was wondering if you could take it off and maybe get me a refund for it? [speaker001:] Sure I can Give me your full name [speaker002:] sure it's Norman Bouchard [speaker001:] How did you hear about this issue? [speaker002:] I heard about it in the news. it sounded kind of strange to me [speaker001:] Give me a moment to check my system. I can see the extra service. I will remove it now [speaker002:] Awesome thank you [speaker001:] Successfully removed I will offer you a refund of $40. All done [speaker002:] Thats great news! I can use that to buy somethign from you guys:] [speaker001:] yes Happy to be of help [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I can't seem to remember my username. [speaker001:] I'm so sorry about that, I'll be glad to assist you! To help me verify your identity, would you please provide your zip code, phone number, and email address? Two out of those three options would be fine. [speaker002:] 74692 373-8021 [speaker001:] I apologize: I'll also need your full name, please? [speaker002:] David Williams [speaker001:] Perfect! Thank you, David. Your identity has been verified. Your username is dwilliams1. You may use it to login at your convenience. Is there anything more I may help you with today? [speaker002:] no thanks! [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can i help you. [speaker002:] hi I have a promo code and I want to know when it expires [speaker001:] Okay I will be happy to help you with this. They generally expire 7 days after they are first issued. They should come with a date printed on the bottom of the paper. Do you need anymore help. [speaker002:] let me take a look... oh okay... it's printed so small I didn't even see it No that would be all! Thank you for your help [speaker001:] Great, Glad you found it! Have a great day [speaker001:] good morning, how can I help you? [speaker002:] I have credit missing on my account. [speaker001:] oh, let's check that [speaker002:] it is from previous purchase. [speaker001:] would you give me your full name or account ID [speaker002:] Chloe Zhang [speaker001:] let me check with the system now. It seems that it is an error of its interface, since the system indicates that everything is fine. try to log out of your account and log back in [speaker002:] ok I just got it. thanks [speaker001:] not problem a pleasure to help you [speaker001:] Hello, how can I help you today? [speaker002:] I want to inquire about the advantage of premium service. [speaker001:] Okay, let me check that for you. [speaker002:] How much does it cost per yearly? and some of the benefit of the membership. [speaker001:] Please hold for just a minute. Well to start with all members are invited to the annual holiday extravaganza with open bar and free flights from anywhere in the US. [speaker002:] That sounds awesome! I will be sure to purchase the membership. [speaker001:] That's great, is there anything else I can assist you with? [speaker002:] Nothing else [speaker001:] Okay then, have a good day. [speaker001:] My cart is not updating when I try and add items [speaker002:] Hi there, thanks for contacting AcmeBrands. Can I get your first name to better address you? [speaker001:] Alessandro Phoenix [speaker002:] Thanks Alessandro. Let's see if we can resolve that problem with the shopping cart not updating. [speaker001:] Thank you [speaker002:] I'm going to have you run through a couple troubleshooting steps, okay? [speaker001:] alright sounds good [speaker002:] First of all, can you try refreshing the page, and adding the item to your cart again? [speaker001:] That seems to have no effect. [speaker002:] Ok, no problem. Let's try something else then. Can you log out of your account, and then log back in for me? And then see if that fixes anything? [speaker001:] Yes! that worked, thanks so much! [speaker002:] Excellent. Is there anything else I can help you out with today? [speaker001:] thats all thanks [speaker002:] Fantastic. Thanks for contacting AcmeBrands support. Have a fantastic day! [speaker001:] how may i be of service today? [speaker002:] Hi, I have been following a pair of jeans online, and they were much cheaper yesterday. Was there some sort of sale that has stopped now? [speaker001:] if i understand correctly, you are inquiring on a recent price change of jeans? i will be able to assist you with that today [speaker002:] Yes, I saw them for $75.00 yesterday and the price today is $99. [speaker001:] i will need your full name to pull up your account [speaker002:] It is Chloe Zhang. [speaker001:] and this is a price dispute based on yesterday's price, right? [speaker002:] Yes [speaker001:] may i also have your account id, and order id, to verify your identity? [speaker002:] My account ID is CD3Q8XP55A Order ID is 7400730615 [speaker001:] thank you [speaker002:] Sure [speaker001:] Let's see here there was no sale price as of yesterday. However, our prices due change dynamically based on our supply and customer demand, as well as our supply vendors setting prices we must adhere to it is outside of our control unfortunately [speaker002:] I'm not sure why the price changed, and I don't really care, but I would like to get the price they were listed for yesterday at $75. [speaker001:] i am able to offer you a one time promo code for this inconvience. 5UUQX is the code, that should make up the difference for you [speaker002:] I guess I could use that for my next purchase. [speaker001:] aside from that is there anything else i can assist with today? [speaker002:] No that was all, thanks. [speaker001:] have a good one [speaker001:] Hello, how may I help you? [speaker002:] hi i am so confused i am trying to get an item but when i add it it vanishes?? [speaker001:] Let me help you with that. [speaker002:] is it out of stock or something?? [speaker001:] Do you mean from the shopping cart? [speaker002:] yeah my cart keeps saying its empty weird! [speaker001:] It is strange Let's see if it is out of stock first. [speaker002:] hopefully u can help yeah good idea [speaker001:] On the bottom left hand side of the product page, does it say out of stock? [speaker002:] let me check ok i am not seeing anything like that.. so confusing [speaker001:] Ok. Try refreshing the page and then adding the item again. [speaker002:] hmm ok hang on i tried it before and..... nope still doesn't work even when I refresh the page. shoot. [speaker001:] Ok, try logging out of your account, then log back in and try to add the item to the car. cat cart [speaker002:] ok that will take me a minute if u can wait [speaker001:] I will wait [speaker002:] ok ok logged back in......and... oh ok now i see it in my cart [speaker001:] That's great [speaker002:] so it worked [speaker001:] Can I help you with anything else? [speaker002:] cool no, I think thats it. should work fine now [speaker001:] Have a good day. [speaker001:] Hello, how can I help you? [speaker002:] Hi I need to return an item because its the wrong size [speaker001:] I can help with that. Can I get your full name or account ID to begin the return? [speaker002:] Alessandro Phoenix [speaker001:] Thanks. Can I also get your username, email address, and order ID please? [speaker002:] alessandrop126 alessandrop126@email.com 7105 whoops 7105391101 [speaker001:] What is your membership level? [speaker002:] silver You there? [speaker001:] WHen did you purchase the item? [speaker002:] 110219 [speaker001:] Great, you are eligible to return the product. I will be providing you a shipping label, so I will need your full address please [speaker002:] 9787 woodshore st raleigh tx 22782 [speaker001:] How would you like to return this? By mail, in store, or the drop off center? [speaker002:] Mail Thank you Have a great day! Thanks for your help:] [speaker001:] Is there anything else I can help you with? You are all set with your return You as well! [speaker001:] Hello, how can i help you [speaker002:] I'm thinking about buying thses boots but I can't help but picture them covered in sidewalk gum after not much wear and they're leather and would look awful caked in gum stains etc so just wondering what i could do about that [speaker001:] Do you want tips on how to remove said gum [speaker002:] if there's a good way to do it without ruining the leather yeah [speaker001:] What you would use is a butter knife get a glob of peanutbutter and gently rub it over the gum. Then depending on how soft the gum is after 10 minutes it will be one with the peanut butter. Then you will be able to easily scrape everything off. After that then you just use soap and water. This method will destroy any gum remnants without damaging the leather. [speaker002:] I see I think I could handle that and keep these boots nice for long enough thanks for the help today! [speaker001:] Do you need any further help? [speaker002:] no thank you take care [speaker001:] Have a great day. [speaker001:] Hi! This is Acme customer support. How may I help you today? [speaker002:] Hey, could you tell me when I will be receiving my order? The conf. email is vague. [speaker001:] Not a problem. Can you start by giving me your full name? [speaker002:] Albert Sanders [speaker001:] Just a moment Mr. Sanders. [speaker002:] Thanks. [speaker001:] Can I also have your Account ID and your Order ID? [speaker002:] 9814276621Yep, VBNSCYTDVP and Sorry the message is distorted 9814276621 is my order ID [speaker001:] No problem, my mind is often distorted as well. [speaker002:] Ha I know how you feel [speaker001:] Just a second while I look into the details on that. [speaker002:] Excellent [speaker001:] I'll need your Username and email address so that I can access that order. Do you have that information available? [speaker002:] Sure do, as178164 and as178164@email.com [speaker001:] Great and let's see what our software says about this. [speaker002:] Okie [speaker001:] It was just a back end glitch in our email notification system. It's happened a few times today. There is no problem with your order, at all! [speaker002:] It happens. [speaker001:] Tell me about it! [speaker002:] Okay good, will it be shipped tomorrow afternoon? [speaker001:] Is there anything else that I can help you with today? Exactly, everything is right on time! [speaker002:] Alrighty! Thanks so much That is all! [speaker001:] Thanks for shopping with Acme. Have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I am looking at a Michael Kors shirt but the collar looks like it might squeeze my neck. Do you know how wide it is? [speaker001:] Well let's see what we can find out. [speaker002:] Okay [speaker001:] So here is what I have found for you. [speaker002:] Let's hear it! [speaker001:] The standard collar size is 15 inches, small are comfortable for 14 and the large are best for 16 inch necks. [speaker002:] Okay. The last shirt I got had a 15" collar, so it sounds like I'll be fine. Thanks for your help! [speaker001:] Excellent, yes just reorder the standard size then. [speaker002:] I will! [speaker001:] Of course, is there anything else I can help you with today? [speaker002:] No, that's all I needed. [speaker001:] Thank you for your patronage and have a wonderful rest of your day! [speaker001:] Hello, how can I help you? [speaker002:] Hey there I am curious about the pricing on having my name stitched on one of my items? Kinda like the old tv show Laverne and Shirly:] [speaker001:] Which item? [speaker002:] My tommy boots [speaker001:] Stiching and engraving costs depend on how much text is added. Stiching costs 30 cents per character for the first 15 characters, 20 cents per character for the next 15 characters, and 10 cents per character for any additional characters. Engraving costs 40 cents per character for the first 15 characters, 25 cents per character for the next 15 charaters, and 10 cents per chaacter for any additional characters. Is there anything else I can help you with? [speaker002:] no that was all. Thank you have a good day [speaker001:] Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi I want to check my refund status [speaker001:] Okay, can I have your full name? [speaker002:] Chloe Zhang [speaker001:] Okay, I will need your username, email address, and order ID. [speaker002:] chloez76 chloez76@email.com 2623925969 [speaker001:] Chloe, your refund is currently in progress as we need to check the condition of the item you returned. Your refund will be given online as that is how you initiated the refund. [speaker002:] Oh okay, and what was the payment method? [speaker001:] The payment method was through Paypal. [speaker002:] Oh okay, thank you. [speaker001:] No problem, is there anything else you need? [speaker002:] Nope, that's all I needed today, thanks [speaker001:] You're welcome, have a nice day. [speaker001:] Hello, how are you doing today? [speaker002:] Can you please tell me what happens if I am late paying for my subscription? Good and you? [speaker001:] I'm good, thank you! Let me check on our late payment policy, one moment please. If payments are late, we charge $2 per day past the due date. If you are a gold or silver member, we do allow a 5 day grace period before adding on the late fees. [speaker002:] Great, I am a silver level. Thanks for checking for me. [speaker001:] Good, thank you for being a loyal customer:] You have a great day! [speaker001:] Hello, how may I help you? [speaker002:] I signed up for the premium service and was charged twice [speaker001:] Sorry for this. Could I have your full name? [speaker002:] Sanya Afzal [speaker001:] Thanks, Sanya. I'll also need your Account ID and Order ID. [speaker002:] HBAK24KY54 9775079246 [speaker001:] Okay, and may I know your membership level? [speaker002:] Bronze [speaker001:] Okay, let me check your account here. I'm sorry, but this charge was not made in error and we are unable to remove it. [speaker002:] i got double charged for the subscription, I don't understand how it would not be in error [speaker001:] This may be cause by service fees. Is there anything else I can help with? [speaker002:] no [speaker001:] Sorry and have a good day. [speaker001:] Hi, how can I help you today? [speaker002:] The shirt I want is overpriced, I can get it cheaper elsewhere. Can you do something about it? [speaker001:] Sure, I can look into this for you. What is your full name? [speaker002:] Crystal Minh [speaker001:] And what is your account ID and order ID? [speaker002:] KYYRB9EEUS, and 5551453183 [speaker001:] Our prices fluctuate due to our pricing algorithms changing them based on a number of factors, including market size and demand. Since you have found it cheaper elsewhere and we do want your business, I would be happy to offer you a promo code to use on your purchase. Would you like that? [speaker002:] okay [speaker001:] SH4C9 is your promo code. Make sure you use it within 7 days before it expires! Is there anything else I can help you with? [speaker002:] okay, thanks that's all [speaker001:] You're welcome! have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi i'm having trouble checking my order status I lost my phone which has two factor authentication so I can't access my account [speaker001:] Sure, can I please have your name and account number? [speaker002:] Norman Bouchard I don't have my account number [speaker001:] Thanks, Mr. Bouchard. What information would you like to know about your order? [speaker002:] I think i'd like you to help me with logging into my account since i can't get past my two factor authentication [speaker001:] Can I please have your email address, so I can send you a reset code? [speaker002:] hmmm I have a PIN and my phone, but no email [speaker001:] Okay, what is your PIN? [speaker002:] 997862 [speaker001:] Thanks, for security reasons can you please verify your mother's maiden name? [speaker002:] Yes, it's Smith [speaker001:] I am sending a reset code to the email address we have on file. [speaker002:] ok great got it! Thanks [speaker001:] I'm also sending you a link for best practices of keeping your account safe. Is there anything else I can assist you with? [speaker001:] Hi! How may I help you today? [speaker002:] Hi, I'm really frustrated right now. Everything was a lot cheaper yesterday than it is now. All the prices are up more than 200% [speaker001:] Let me take a look at it Can I have your name [speaker002:] Chloe Zhang [speaker001:] Can I have your account id and order id [speaker002:] Account ID: LKNJUVMQ0M Order ID: 6723798068 Everything I bought today was way cheaper yesterday! [speaker001:] Thank you! I do apologize that this is happening. Our prices are set based on supply and demand. Prices change from day to day. I would suggest checking back as the prices may go back down [speaker002:] Is there any chance I can get credited the difference? [speaker001:] We do not really credit the different. Let me check something for you. What I have done is created a promo code for your next order to help with that diffference V5DA6 that is your code [speaker002:] Okay, that sounds fair! Thank you for being so understanding [speaker001:] You're Welcome! Any other questions today? [speaker002:] No, that was it. Have a nice day. [speaker001:] Thank you for contacting us! Have a great day [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hi. I'm really frustrated. I'm trying to buy these pants for my pet llama but my cart won't update. [speaker001:] Those darn pets! Let me see what we can do to help you. Can I get your full name or Account ID? [speaker002:] My name is Crystal Minh. [speaker001:] I want you to get hose pants for your llama. Can you try refreshing the page? [speaker002:] Yes. Let me try really quick. That didn't work unfortunately! My llama is going to freeze! [speaker001:] Okay, can you log out of your account and back in and see if it works then? [speaker002:] Yes let me try that. [speaker001:] We can't have that! We love our pets so much we will get those pants in that cart in no time!! [speaker002:] Oh my goodness that worked! Thank you! [speaker001:] Oh good! I am so glad and your llama will be too. Was there anything else you needed today Crystal? [speaker002:] Yes. Your company just makes the best llama pants. That's all I needed. Thank you! [speaker001:] Thanks Crystal, have a great day! [speaker001:] Hello! How can I help you today? [speaker002:] I think my order may be missing. I ordered it 9 days ago and still have not received it [speaker001:] I'm sorry to hear! Let me fix that for you. What is your name? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. While I find your account, can you please tell me your username, email address, and order ID? [speaker002:] Order ID: 0994140952 sanyaa72 sanyaa72@email.com [speaker001:] Got it, thank you! Having to wait that long is unacceptable. Let me put that in the system. [speaker002:] thank you [speaker001:] What is your address? [speaker002:] 7869 1st Ave Raleigh, NY 56517 [speaker001:] Thank you. And what are you missing? [speaker002:] guess jacket and calvin klein jeans [speaker001:] Thank you. I'm guessing the previous package got lost in the mail. My apologies! However, I'm sending out a new one for you now, which should arrive shortly. For now, though, can I help you with anything else? [speaker002:] Thank you thats all i need [speaker001:] You're welcome, have a great day! [speaker001:] Hi there, thanks for contacting AcmeBrands. How can I help you? [speaker002:] I want to view my shopping history, but i lost my password can you help me find it? [speaker001:] Oh no! I'd be happy to help you out with that. One moment. Can I start by getting your full name or account ID please? Are you there? [speaker002:] sorry someone came to my door [speaker001:] No problem [speaker002:] yes, my name is Norman Bouchard [speaker001:] Thank you. Do you happen to have your username? [speaker002:] yea, its nbouchard926 [speaker001:] Excellent. We aren't actually able to see your password, for security reasons. But I can generate a new one for you. [speaker002:] ok, that works [speaker001:] Would you like me to go ahead and do so? Alrighty, one moment. [speaker002:] you don't need some other information first? [speaker001:] I'm going to need your pin number or the answer to your security question. Indeed. [speaker002:] ah, ok 313015 [speaker001:] Thanks, give me one second here to generate that for you. [speaker002:] wonderful [speaker001:] Ok, done. Your new password is jqjriy6aw9 [speaker002:] great! [speaker001:] So go ahead and use that, and you should be all set with logging in! [speaker002:] yup, it seems to work! [speaker001:] Can I help you out with anything else today? [speaker002:] that's it [speaker001:] Great, I'm so happy I was able to help you out. Thanks for your business, and have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I wanted to check the status of my account, because I need international shipping. [speaker001:] You're wanting to see if you account is eligible for international shipping? [speaker002:] Yes, please. [speaker001:] May I have your full name and account ID? [speaker002:] My name is Chloe Zhang. I don't have my account ID. [speaker001:] According to our system, your account does have international shipping. Is there anything else you need? [speaker002:] No, that's all. [speaker001:] Okay, here is a link to our FAQ page in case you have anymore questions in the future. Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hey, so every time I search the site it's showing 0 results. It does that for no matter what I search for. [speaker001:] Okay, I can help with that So the search is broken on our site, correct? [speaker002:] What do you recommend here? Yeah even if I search something simple like "pants' or 'shirt" it shows no results [speaker001:] . Ok, sorry you are experiencing this. I'm going to send a report to our internal website team now. [speaker002:] Okay great [speaker001:] I can help fix it too [speaker002:] What should I do? [speaker001:] First, try logging out of our account and then logging back in. Sometimes this fixes it. did that work? [speaker002:] Okay let me give that the college try the old college try* Nope, didn't seem to work [speaker001:] ok. next try clearing the cookies on your browser. I can explain how if you need me to. [speaker002:] How's that done? [speaker001:] On your browser go to the settings option and then click on More Details and then scroll down to Clear cookies and click it This frequently fixes the issue [speaker002:] Okay, let me give that a shot [speaker001:] okay great [speaker002:] Hey wow that worked! You're a wizard, thanks a million [speaker001:] Great! [speaker002:] Yep, I'm looking at tons of results for 'shirt' [speaker001:] You're welcome. Can I help with anything else? [speaker002:] No thank you, that was it! [speaker001:] Ok, Have a great day. [speaker001:] Hello. How may I help you today? Hello? [speaker002:] hello! i cant access y account bc i forgot my username and i need to see my history can you help me? [speaker001:] Oh I see. I can help out with that. May I have your name please? [speaker002:] Norman Bouchard [speaker001:] Can I also have your Zip, email, and phone number for verification? [speaker002:] 90288 Phone Number: 297-8108 i dont have my email sorry! [speaker001:] That is alright. I have enough to verify. Thank you. Your username is nbouchard1 [speaker002:] thanks! that's all i need [speaker001:] Anything else I can help you with? Great. Have a nice day. [speaker001:] How can I help you today? [speaker002:] hi i ordered a few shirts and wanted to know the price to get it monogramed [speaker001:] Adding custom stitching varies on price depending on the amount of text added. In general, it costs 30 cents per letter for the first 15 letters than 20 cents for the next 15, finally dropping to 10 cents for any more after that. [speaker002:] hmm ok [speaker001:] Did you have any other questions? [speaker002:] nope that solves it [speaker001:] Alright, have a great rest of your day. [speaker001:] Hi, how can I help you? [speaker002:] Hi, I made an order and I just looked at the order confirmation and the prices weren't right. [speaker001:] Okay, can I have your name [speaker002:] Albert Sanders [speaker001:] Can I have your account ID and Order ID? [speaker002:] Account ID: LBVBQHBE52 Order ID: 3809819086 [speaker001:] What is your membership status? [speaker002:] I don't think I have a membership. [speaker001:] Okay, well unfortunately it looks like this was not an error, the price you were charged is correct. I am sorry about the confusion. [speaker002:] Okay, thanks for checking. [speaker001:] Is there anything else I can do for you? [speaker002:] No, that was all. [speaker001:] Have a nice day [speaker001:] Hello, how can i help you today [speaker002:] Hi! I want to know if you have free international shipping [speaker001:] Lets find out, could i get your full name or account ID please [speaker002:] Joyce Wu [speaker001:] Sadly it looks like your account does offer international shipping. You can visit the FAQ page i am sending you to find out how to qualify it or other shipping questions. [speaker002:] oh no! thank you for the information [speaker001:] Yeah sorry about that, Is there anything else i can do for you [speaker002:] no thank you [speaker001:] Have a good day [speaker001:] Hello. How can i help you today? [speaker002:] Hi! I was looking at purchasing an item but am not too sure about the size. I was hoping you could help me with what the refund policy is [speaker001:] Sure Give me just one moment So you wish to know the refund policy or the return policy? [speaker002:] refund please [speaker001:] Okay Refunds are available for items that have not shipped yet. [speaker002:] Oh okay. [speaker001:] Of course if there is a problem there is the possibility of returning the item Is there anything else I can help you with today? [speaker002:] okay. sounds good and I can get a refund on the item I return, right? [speaker001:] Returned items will be replaced [speaker002:] Got it Thank you [speaker001:] Have a great day! [speaker001:] Can i return and item... i ordered the wrong size [speaker002:] Yes, you can return it [speaker001:] can you help me [speaker002:] Can you tell me your name, username, email address, and order ID? [speaker001:] Chloe Zhang chloezhang174@email.com 2203932735 [speaker002:] Can you also tell me your username? [speaker001:] chloezhang174 [speaker002:] What is your membership level? [speaker001:] bronze [speaker002:] What is the purchase date? [speaker001:] 2020211 [speaker002:] Do you have the receipt? [speaker001:] umm no i ordered it online [speaker002:] Ok, can you tell me your address? [speaker001:] 5948 Circle Drive La Fayette, CA 42509 [speaker002:] Would you like to return by mail, in a store, or at a center? [speaker001:] mail please [speaker002:] Ok, the return is processing and you can send it in the mail [speaker001:] cool where is the shipping label or address i send it to [speaker002:] I entered the address so you can print a shipping label [speaker001:] cool [speaker002:] Is there anything else I can do for you today? [speaker001:] nope that should be it [speaker002:] Ok, I'll end this chat now [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I need to know if something happened that caused my subscription to be cancelled? [speaker001:] I would happen to look into this for you. So your service was removed? [speaker002:] I think it was cancelled. I can't see my account. [speaker001:] May I have your full name or account id please? [speaker002:] my name is Albert Sanders but I don't have the account ID. [speaker001:] Thats ok Albert and how did you hear about this issue? [speaker002:] My wife told me she was trying to shop and couldn't. [speaker001:] I don't see where your service was canceled on this end. [speaker002:] I am not able to pull up my account. [speaker001:] Do you need account access? [speaker002:] sure. that would be good. [speaker001:] Just understanding do you need your password or just assurance that no service was removed? I apologize for the confusion. [speaker002:] I just wanted to be sure it was not cancelled. i can get my login information from my email. thank [speaker001:] Yes I can assure on my end our system says nothing was removed. You did not lose service. [speaker002:] Okay thanks! [speaker001:] Anything else I may help you with? [speaker002:] thats it. [speaker001:] Your welcome, have a nice day. [speaker001:] Hello, how can i help you? [speaker002:] Hi I have a question regarding my account [speaker001:] What is your question. [speaker002:] I had a return that I made a while ago but I just checked my account and I don't see the return yet [speaker001:] You have already returned it, correct? [speaker002:] yes I did it was for a Michael Kors jacket [speaker001:] You are missing your refund? [speaker002:] yes I don't see it anywhere [speaker001:] Okay ill be happy to help! Can i get your full name or account id? [speaker002:] ok it's Chloe Zhang my user name is czhang97 [speaker001:] This is a refund for a previous purchase, correct? [speaker002:] yes the michael kors jacket I already returned it [speaker001:] Okay according to our system. The refund has made it to you. It is just not showing up at your end, it however shows up on mine. To fix this please try logging out and then back in. [speaker002:] oh ok that was it? [speaker001:] Yes, that was all you needed to do. Do you need any further assistance? [speaker002:] no that was it [speaker001:] Great, Have a wonderful day! [speaker001:] Hello. How can i help you today? [speaker002:] I'm really confused. I was looking at a shirt yesterday, and it was one price. I look at it today and it's a higher price. What's that about? [speaker001:] So the price changed from yesterday to today? [speaker002:] Yes, the price got higher [speaker001:] okay I'll be more than happy to look into this for you [speaker002:] Okay [speaker001:] Can I get your full name and account ID? [speaker002:] Crystal Minh 4LJBEQHQ1S [speaker001:] okay thanks and can you please provide your order id? [speaker002:] 5837444604 [speaker001:] Okay this looks like the reason was that there was a market shift that was out of our control. [speaker002:] Okay, but I shouldn't have to pay more just after one day. It's a big price difference! You can't do anything? [speaker001:] Well you are a valued member I can issue you a promo code for the difference. XHSPW Here you are [speaker002:] I appreciate that. I feel a little better now. [speaker001:] No problem Is there anything else I can do for you today? [speaker002:] No, that's all I needed. [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hi, I wanted to purchase a pair of Calvin Klein Boots but they are out of stock in my size. Can you tell me when they may be available? [speaker001:] Yes, I can help with that. Can I get your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] I am going to write up a report to the purchasing department to let them know about the issue. [speaker002:] Do you want to know what size I was interested in that was out of stock? [speaker001:] Yes please [speaker002:] size 7. Can I preorder this so that I can get it delivered as soon as possible? [speaker001:] Of course, I can go ahead and back-order the item for you. It will ship as soon as it comes back in stock. Did you want to use the card on file for the purchase? [speaker002:] Yes, thanks that would be perfect. [speaker001:] Thank you. I have placed the order for the item. The item will ship as soon as we get it in stock [speaker002:] you have been very helpful. have a great day [speaker001:] You as well, thanks! [speaker001:] Hello, how can I help you today? [speaker002:] Hello! Can you help me check the opening hours of the nearest local store to me? I live in San Mateo, TX [speaker001:] Glad to help. May I have your name please? [speaker002:] Joseph Banter [speaker001:] thanks Joseph. We are open from 8 AM to 11 PM. [speaker002:] Oh great. perfect timing thank you [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] That's all Thank you [speaker001:] Have a nice day! [speaker002:] Have a great day [speaker001:] You too. [speaker001:] Hello! Thank you so much for choosing AcmeBrands. How may I assist you? [speaker002:] So I really thought this would fit, but it doesn't how do i handle a return [speaker001:] I'll be glad to help you with that! Your full name, please? [speaker002:] it is Sanya Afzal [speaker001:] Thank you, Sanya. To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] yes sa634047 sa634047@email.com 2808482265 [speaker001:] Perfect, thank you! Your membership level, please? [speaker002:] silver [speaker001:] And what was your purchase date? [speaker002:] 9-29-19 [speaker001:] I'm so sorry, that's more than 6 months from today's date, so it won't automatically qualify for a return. Do you happen to have your receipt, andor is the item in its original packaging? [speaker002:] it was opened up to try it on [speaker001:] Do you have the receipt, by chance? [speaker002:] no, i dont [speaker001:] I'm so sorry, Sanya. Unfortunately your purchase was more than 6 months ago, and without the original packaging andor receipt, you're ineligible to return. Is there anything more I may help you with today? [speaker002:] no that is it [speaker001:] I sincerely apologize for the inconvenience! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, how may I help you? [speaker002:] Hello, I am complaining about my promo code that is invlaid I was trying to get this discount from a code 6 days ago [speaker001:] Ok, I can help you with that [speaker002:] My name is Crystal Minh, my username is cm945290, and my order id is 9720176004 [speaker001:] Thank you. Promo codes should last 7 days [speaker002:] Okay I see [speaker001:] I will check the system now and see what the problem is [speaker002:] I would like to have it applied to my order for my Calvin Klein jacket [speaker001:] Do you know what your membership level is? [speaker002:] My level is just a Guest [speaker001:] Gold, Silver, guest are a few options for membership level Ok [speaker002:] I'm only at Guest level [speaker001:] Ok, the system states that the promo code is over 7 days old and thats why it's not working. [speaker002:] Oh I see Will I be able to get the discount still? [speaker001:] Unfortunately, as a guest I can't create another one for you. Once you become a member they will be able to provide this service free of charge. Sorry for the misunderstanding Is there anything else I can help you with today? [speaker002:] I guess that is all [speaker001:] Sorry for the disappointing news. Have a great day. [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi I have a question about one of your products. It's the calvin klein boots [speaker001:] Sure thing, what was your question about? [speaker002:] I was wondering how easy it would be to remove paint stains from them? My husband is a housepainter [speaker001:] I see, let me find that information for you. Alright, I have that information for you. For paint stains, First you want to try to bush off any excess paint. Next you you'll want to take a coarse brush or a toothbrush and flake off any remaining dry paint that you can. Put a mixture of soap and water onto the stain and let it sit for a bit so you can scrape off the now soft paint. Then rub with a detergent mixture. After this is done add a little nail polish remover and the boots will look as good as new! [speaker002:] ok that doesn't sound too bad. appreciate it. [speaker001:] I hope that was able to answer your question Was there anything else I could do for you today? [speaker002:] that's it thanks againn [speaker001:] Have a great day and thank you for shopping with us! [speaker001:] Hello. I have a question for you [speaker002:] Hello, how can I help you today? And what would that be? [speaker001:] I work in a bakery and I get up really early. I was thinking of doing some shopping before I go to work Do you know when the store in San Mateo, Washington where I live opens? [speaker002:] Let me look. [speaker001:] Cool, thanks [speaker002:] From the looks of it it's in like with our recommended hours of 8AM to 11PM [speaker001:] Hmmm. Oh. Well I get to work much earlier than that [speaker002:] If you'd like to shop earlier our website it available 247 is* [speaker001:] So I guess I'll have to wait until after work to shop in the store OH well [speaker002:] Sorry about that. Is there anything else I can do for you today? [speaker001:] Nope that was it Thanks [speaker002:] Have a nice day! [speaker001:] Hello. How may I help you today? [speaker002:] I want to ask for an extension on my premium subscription because i want some time to get the money [speaker001:] Let me take a look for you. May I have your name please? [speaker002:] Sanya Afzal [speaker001:] Can I have your account ID and Order ID? Hello? [speaker002:] Account ID: HHHAFNTJHD Order ID: 3936060398 [speaker001:] What is your Membership level? [speaker002:] Silver [speaker001:] You are allowed a 1 day extension for your account. Anything else I can help you with? [speaker002:] Okay.Thanks [speaker001:] Great. Have a nice day. [speaker001:] Hi, thanks for contacting Acme. How can I help you? [speaker002:] Can you tell me how long premium membership lasts after someone gets it? [speaker001:] Sure, can I get your first name though? [speaker002:] Crystal [speaker001:] So I can address you directly? Awesome, thanks Crystal Let me find that out for you, one moment. Our premium memberships last for the rest of the year in which you receive it, plus the next full year. So for example if you received it today, you would have it until the end of next year. [speaker002:] understood thanks [speaker001:] Great! Was there anything else I can help you out with today? [speaker002:] that was everything, thanks [speaker001:] Alright then, have a fantastic day then! [speaker001:] hI I am wondering about my order. Can you help me? [speaker002:] Of course, what can I help you with? [speaker001:] I ordered a Tommy Hilfinger shirt and have not recieved it as of today. Help, it will be soon too warm to wear it outside. [speaker002:] Okay, I can help with that. Can I get your full name or account ID? [speaker001:] order id# 2247077614 Norman Bouchard [speaker002:] Thank you. Can I get your username and email address to validate the purchase? [speaker001:] normanb1@email.com normanb1 is username [speaker002:] Thank you. To confirm, you've been waiting less than a day for the item to arrive, right? [speaker001:] no I think it was more like a week. [speaker002:] As in from the day it was supposed to arrive? [speaker001:] I don't usually spend $94 for a shirt but this one was suppose to be one day delivery Saturday wa suppose to be here. [speaker002:] Okay, sorry for the inconvinence. When was the item originally supposed to arrive? [speaker001:] Anxious to recieve and make sure it fits as promised in ad. Saturday [speaker002:] Okay, sometimes the carrier will mistakenly make the package as delivered, but will arrive a few days after. Unfortunately, there is nothing I can do until it has been a week since it was supposed to arrive. [speaker001:] I have been at home so I expected it sooner rather than later. [speaker002:] I can understand the frustration. I suggest you reach back out if it has still not arrived by this Saturday and we can take further actions for you1 [speaker001:] Okay I will be patient and wait for Saturday to get here. [speaker002:] Thank you for your patience! Is there anything else I can help you with? [speaker001:] Hope I don't have to contact you for anything else. Thanks for your help. [speaker002:] Have a great day! [speaker001:] Hello! How can I help you? [speaker002:] Hi, I am looking for Guess boots? Which stores have? [speaker001:] Sure I can help you with that. Which boots are they? [speaker002:] Brand Guess and long one I am living San Mateo TX [speaker001:] Ok. Give me one second and I'll try to find them for you. It looks like all 5 stores closest to you have them in stock Is there anything else I can help you with today? [speaker002:] o thank you? Which are they Could you give me their address [speaker001:] 5 state street san mateo texas 94401 [speaker002:] others? [speaker001:] 365 main street san mateo texas 94401. Do you need anything else? [speaker002:] No that is enough. Thank you help. bye [speaker001:] You're welcome. Have a great day! [speaker001:] Thanks for contacting Acme. How may I help you today? [speaker002:] Hi! Your website is running really slow. Is it down? [speaker001:] I haven't heard of any issues with the website today, but let me see what I can do [speaker002:] Thanks. I am trying to check out the boots [speaker001:] Okay, are any other websites running slowly for you, or is it just ours? [speaker002:] Just yours [speaker001:] Ah, I see Sometimes website issues seem to fix themselves after logging out and logging back in. May I ask that you give that a try? [speaker002:] Sure. I'll try Yes. It seems to work now. Yay Thank you [speaker001:] Oh, that's good to hear. I'm glad it's working for you now May I help with anything else while we're here? [speaker002:] That's all Thanks Have a good night [speaker001:] You're welcome. And have a great day [speaker001:] Hi! how can I help you today? [speaker002:] Yes i forgot my username so i can't access my account [speaker001:] I can help you with that. I just need some info to verify your identity. What is your full name, email address, and zip code? [speaker002:] Chloe Zhang, email is chloez36@email.com the zip code is 92173 [speaker001:] Okay, your username is czhang1. Is there anything else I can help you with today [speaker002:] ok great! thank you! [speaker001:] You're welcome! Have a great day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi I wondered if you guys were comparing your prices to others, I like a shirt but I can get it for like 40% less elsewhere I really like Acme though... [speaker001:] OK. Let me check on that. What is your full name or account ID? [speaker002:] account is Account ID: VAOUF0UA6A [speaker001:] Thanks, I have pulled up your account. [speaker002:] I was looking at the Guess shirt for $59 and found it else where for $39 [speaker001:] May I have your full name account id and order ID [speaker002:] i am Chloe Zhang my order id is 9499700330 [speaker001:] Thanks, I have verified your ID I apologize for the price difference. Our prices are based on an algorithm It varies based on season and demand Hope this helps explain [speaker002:] okay I will have to decide what to do if you cant price match [speaker001:] One moment. As a valued customer, please use promo code 3H79L [speaker002:] O thank you very much! that makes me happy I like to buy from you guys [speaker001:] Glad to help! Thanks for your support over the years. Anything else I can help you with? [speaker002:] no thank you! you have been great [speaker001:] Have a wonderful day. [speaker001:] Hi, there. How may I help you? [speaker002:] I have a promo code, but it says it's invalid. [speaker001:] Okay, I can check on that for you. What is your name? [speaker002:] David Williams [speaker001:] Do you have the date the promo code was issued? [speaker002:] it was about 9 days ago [speaker001:] Okay, I am going to check the system regarding the error. [speaker002:] okay [speaker001:] Okay, the system says that there was an error regarding the promo code. What is your membership level? [speaker002:] silver great, thanks [speaker001:] Here is a new promo code VWOQW [speaker002:] okay, thanks [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] that's all, thanks [speaker001:] Have a great day! [speaker001:] Hello, thank you for reaching out to us today. How may I help you? [speaker002:] I need to change my phone number because I lost my phone and the two-factor authentication won't work now, thanks. [speaker001:] It sounds like what we need to do forst is to get your two factor authentication reset. after that you'll be able to update your phone number on the account profile page. Could you provide me with your Full name or account ID so I can pull up your account please? [speaker002:] Sanya Afzal [speaker001:] Thank you Sanya. I was able to pull up the account. Do you still have access to your email address and if so could you provide me with that information? [speaker002:] My old number 890-3742 and new number is 309-890-3665 I don't have my e-mail, sorry [speaker001:] No problem thank you. I'll need to verify your identity as well. could you provide me with your zip code, Username and pin number? Two of these should do. [speaker002:] 6227 I don't have a username at the moment or pin only zip of 6227 [speaker001:] Alright let's get your username recovered then. [speaker002:] sorry [speaker001:] no problem Sanya The zip code should be 5 digits. was one missing? [speaker002:] 06227 [speaker001:] Hmm one moment. The zip code and phone number are coming back as unknown. Did you need me to change your phone number or just need to get the authentication reset so you can change it? [speaker002:] reset authentication [speaker001:] Alright let's go ahead with that. one moment please. Alright let's move ahead with this request. your username is safzal1 [speaker002:] ok [speaker001:] You said oyu don't have access to the email correct? [speaker002:] correct [speaker001:] Do you have your securty PIN? security* [speaker002:] no I have a security answer? [speaker001:] I'll be asking you your security question then. What was the name of your first pet? [speaker002:] Livingston [speaker001:] Alright that's correct. I'm sending instructions on resetting the 2FA to the email on file. Do you need me to provide you with the email address? [speaker002:] no, that's ok [speaker001:] Alright. To be safe in the future be sure to follow our guidelines on safe security practices. Here is the link to that information. The email should arrive shortly. Did you need help with anything else? [speaker002:] Thank you for the help! [speaker001:] No problem Sanya. Have a great day! [speaker001:] Hi, there! How may I help you today? [speaker002:] I'm not sure of the status of my premium service. I'm a Bronze level member. [speaker001:] Okay, I can check that for you. What is your full name or Account ID? [speaker002:] My full name is Chloe Zhang. [speaker001:] Thank you. I'm pulling up your account. May I have your Order ID? And your Account ID, as well. [speaker002:] My order ID is 3609883060. My account ID is PCX4UDNV8. [speaker001:] My system is telling me that there is an issue with the account ID. Can I have you double-check that for me, please? [speaker002:] 3609883060 It is all numbers correct? [speaker001:] That is the Order ID. I need your Account ID. Sorry for the confusion. [speaker002:] Sorry. Account ID is PC5X4UDNV8. [speaker001:] Okay, your identity has been verified. Let me take a look at the status. Your subscription is not active at the moment. [speaker002:] Oh dear! How do I activate it? [speaker001:] I can send you a link to your account so that you can take care of it. Make sure you have your Username. [speaker002:] Sounds good. Oh, I do not have my username. [speaker001:] Your username is czhang1 [speaker002:] Thank you. The link just arrived so I should be all set. [speaker001:] Awesome! May I help you with anything else today? [speaker002:] Not at this time. Thank you for your help! [speaker001:] You are most welcome. Have a wonderful day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] SIR OR MA'AM, I REQUIRE ASSISTANCE. [speaker001:] Certainly, what can I help with? [speaker002:] I was charged not once, but TWICE for my subscription. That is unacceptable! I demand to dispute my bill and get a prompt refund. [speaker001:] I am so sorry about that, let me see what I can do to help. Can I have your full name and account ID? [speaker002:] Madame Joyce Wu, if you please. Account ID is CKLUJJ11HJ [speaker001:] Thank you, can I also have your order ID? [speaker002:] Order ID: 5253043777 [speaker001:] Thanks Madame Joyce. What membership level are you currently at? [speaker002:] Merely Bronze, but I intend to upgrade in the future as long as this tomfoolery does not happen again forthwith! [speaker001:] OK, let me check to see what the system shows. I do apologize for the confusion, but my system is showing that you are not eligible for a refund at this time. [speaker002:] WHAT?!?!! The nerve of you people! Escalate me to your manager, post haste! [speaker001:] Absolutely I will notify the manager to reach out to you immediately to further investigate this discrepancy. Is there anything else I can help you with this afternoon? [speaker002:] Thank goodness you are competant. That will be all. Good day. [speaker001:] Thank you, you have a great day as well! [speaker001:] Hello, how can i help you today [speaker002:] Hi! Quick question... There is something wrong with my cart. I cab't put an item in it. Can yoi help me? [speaker001:] Okay sure, to start could you try logging out and logging in to your account and trying again [speaker002:] yeah.. Still won't updating [speaker001:] Okay, could you make sure what you are trying to add to your cart is in stock. It would say in the bottom left hand corner [speaker002:] Let me see Well. Looks like it is out of stock Ok, sorry for the trouble [speaker001:] No proble, items are restocked at the end of the month so you can purchase it then. Is there anything else i can do for you [speaker002:] Good to know. That's all Thank you [speaker001:] Okay, have a great day [speaker001:] Hi! How can I help you today? [speaker002:] Hi [speaker001:] Hi! [speaker002:] I would like to refund my last order My name is Sanya Afzal [speaker001:] sure, I can help you with that. May I have your name please? thanks and the reason for the refund? [speaker002:] I just changed my mind about the item [speaker001:] I'll also need your username, email address and order ID please [speaker002:] Email Address: sanyaa36@email.com Username: sanyaa36 Order ID: 8964466462 [speaker001:] thanks has the product shipped yet? [speaker002:] No [speaker001:] ok, how would you like that refund back? [speaker002:] Credit card [speaker001:] ok, I'll just need your account ID to process that [speaker002:] Account ID: ICZH3XCKSB [speaker001:] And the refund amount you are asking for? [speaker002:] 64 [speaker001:] Excellent, I have gone ahead and processed a refund in the amount of $64 on your credit card. Is there anything else I can help you with? [speaker002:] great that's all [speaker001:] Perfect, have a great night! Thanks for chatting! [speaker001:] Hello. How can I help you today? [speaker002:] hi, can you please check on my subscription status? I don't want it to end [speaker001:] Okay, so you just want to make sure it's active? Or do you want to know when it's due? [speaker002:] that's what I'm checking with you about [speaker001:] Which one of those do you want to know? [speaker002:] I want to pay it if I need to you can't see that? [speaker001:] Okay, so you are here to pay bill and not to check if it's active, or if it's due? Nope, I don't have any sort of account pulled up [speaker002:] and you can't? [speaker001:] I just want to clarify what the problem is so I can nail down the correct process. I can, but I won't know what to dowhere to check unless I understand what it is you need. So is your primary objective to 1] pay your bill, 2] find out how much is due for your subscription, or 3] find out if your subscription is active? Each of those leads down a slightly different path. [speaker002:] I have a subscription for your premium service...I don't want it to expire...I don't want it to lapse and I want to pay it if I need to...can't explain it much better than that [speaker001:] I know, it is confusing and it probably just seems, from your end, like all the same stuff. Unfortunately our process is a bit convoluted. [speaker002:] you may need a better system? [speaker001:] Maybe:] Just a moment please [speaker002:] okay this is taking quite a long time maybe I should just stick with Amazon [speaker001:] I am sorry to hear that, I am just trying to ensure I know how to handle your query appropriately. [speaker002:] the 3 things that you numbered 1 2 and 3 are ALL the things that I'm here to find out [speaker001:] What's your name? [speaker002:] David Williams\ [speaker001:] Can I have your account and order IDs please? [speaker002:] DDNNHKLITF and 8815088995 [speaker001:] You owe $20 and it was due yesterday. [speaker002:] so I don't have a subscription anymore? [speaker001:] You do still have one. But your bill was due yesterday [speaker002:] okay, can I pay it now? [speaker001:] I have sent you a link to help you access your account, on your online account you can access all of the information you are inquiring about today Yes, you can. Do you have a credit card number you'd like me to use? [speaker002:] yes, please thanks it should be on file there [speaker001:] Okay Also, do you know your username? [speaker002:] no username here...I don't remember it [speaker001:] For future notice, when logging into your account, your username is dwilliams1 [speaker002:] cool, thanks [speaker001:] Okay, I charged $20 to the card on file. Is there anything else I can help you with? [speaker002:] oh God no...thanks [speaker001:] You continue to have a pleasant day, sir [speaker001:] Hello, how can i help you [speaker002:] I have an issue with my account My name is spelled wrong This happens to me all the time. I have a very unique name and people never get it right Can you fix the spelling? [speaker001:] You would like to update the name on your profile? [speaker002:] yes [speaker001:] Okay Please provide me with the account id [speaker002:] aphoenix523 [speaker001:] Okay Now can I get the correct full name [speaker002:] It's Alessandro Phoenix [speaker001:] Now i need to verify your identity can I get your zip code telephone and email [speaker002:] My zip code is 25826 My number is 345-2381 [speaker001:] What about email [speaker002:] oh sorry It's thephoenixwillrise@gmail.com [speaker001:] Okay, I have updated your name in the system. Do you need any more help? [speaker002:] Great, so my name is correct now? [speaker001:] Yes, It is. [speaker002:] cool I don't need anything else Thank you [speaker001:] Have a great day! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hello I want to check the shipping status of my package because it was never received. [speaker001:] I'm sorry to hear that your package hasn't arrived yet. I'll be happy to look into it for you. Could you give me your Full name please? [speaker002:] Chloe Zhang [speaker001:] Thank you Chloe, I was able to pull up your account. [speaker002:] Thanks [speaker001:] I'll also need to validate the order. Could you provide me with your Username, Email and order ID? [speaker002:] Username: chloez76 Email Address: chloez76@email.com Order ID: 4633608720 [speaker001:] Great everything looks good. How long have you been waiting for your package? [speaker002:] 5 Days [speaker001:] Thank you Chloe. because it has only been 5 days I can't reship the order right away. Most items arrive in a couple of days but it can take up to 7. [speaker002:] Okay [speaker001:] Feel free to contact us again in a few days and we'll get the items reshipped to you immediately if they still havent arrived. Was there anything else I could help you with today? [speaker002:] Okay Thanks Thats all [speaker001:] Have a great day! [speaker001:] Help [speaker002:] Hello? Can you help me? [speaker001:] Sure I can What help do you need? [speaker002:] I wanted to know more about a particular product you carry. It is the Guess shirt. In particular, I wanted to know what the shirt is made of [speaker001:] Ok Give me a moment to get you the info. Shirt fabric should be made of 100% natural fibers like cotton, linen and wool or a blend of there. Cotton is our most dominant material. While our most popular blend is 90% cotton 10% linen Do you need any other thing? [speaker002:] But can you confirm what material this specific shirt is made of? [speaker001:] Guess shirt is made of 90% cotton and 10% linen [speaker002:] Okay thanks that's great [speaker001:] Have a nice day [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi. Can you tell me when your annual sale begins [speaker001:] Sure. Let me check. This year our sale began on January 23rd and ended the 31st of that same month. Subscribe to our newsletter to keep up to date on these sales. Anything else I can hep with? Anything else? Thank you, and goodbye. [speaker001:] Hello, thank you for contacting us today. [speaker002:] Hello [speaker001:] What can I help you with today? [speaker002:] I want to return the item because it was delivered in wrong color. can you help me with that? [speaker001:] Ill do what I can to help and sorry for the inconvenience. Can I have your first and last name in order to pull up your account details? [speaker002:] Albert Sanders Order ID: 5822212930 [speaker001:] Thanks so much for also providing the order number, I'll just need two more things before we can get started, Your username and email address. [speaker002:] Username: alberts5 Email Address: alberts5@email.com [speaker001:] Thank you, one moment. [speaker002:] okay [speaker001:] Alright thank you, do you happen to know your membership level? [speaker002:] no [speaker001:] Not a problem. [speaker002:] What next? [speaker001:] I was just checking your membership level and you are currently a silver member. When was the purchase date? [speaker002:] okay. Actually, I got wrong item I want to return the item for the refund., Are you able to help me with that issue? [speaker001:] Yes, I;m just making sure it is still within the refund window at the moment. I'll also be sending you instructions for a shipping label so the item can be returned. Hello Albert? Are you still there? [speaker002:] yes yes. i need refund okay i will return\ okay i will return [speaker001:] Alright for the shipping label I just need your Address, city m state and zip cone. then we can go ahead and get the item refunded. [speaker002:] 8789 Kennedy St Monterey, MI 87795 [speaker001:] Thank you, and woulpd you prefer to drop the item off in store, by mail, or at a drop off center. [speaker002:] drop the item off in store [speaker001:] Thank you lets go ahead and get the refund started now [speaker002:] okay, Thank you [speaker001:] I already have most of the information I need so how would you prefer the refund? Gift Card, Added to your account, back to your card? [speaker002:] Gift Card [speaker001:] Alright and how much was the item? [speaker002:] Amount: $64 ok okay, Thank you [speaker001:] Alright, sorry that took so long! Was there anythign else you needed? [speaker002:] no bye [speaker001:] Have a great day and thank you. [speaker001:] Hi [speaker002:] Hi, how can I help you? [speaker001:] Hi I want to remove the second item on an order My Partner decided she did not like it Can you help me with that [speaker002:] Of course! Can I get your full name or account ID so I can pull up your account? [speaker001:] Joyce Wu Account ID: UBVZYBCK20 [speaker002:] Thanks. Do you have the shipping status for the order? [speaker001:] Yeah Its in Transit [speaker002:] Can I get your username, email address, and order ID please? [speaker001:] Order ID: 7686288044 [speaker002:] Thanks, do you have your username and email address? [speaker001:] I cant remember thise those I feel you can help me get my order fixed without those information [speaker002:] Okay, I'll have to recover your username. [speaker001:] thanks [speaker002:] Can I get your zip code and phone number please? [speaker001:] Phone Number: 367-2111 Zip Code: 26793 [speaker002:] Okay, your new username is jwu1 [speaker001:] Okay [speaker002:] Okay, I've successfully updated your order to remove the unwanted item. Is there anything else I can do for you? [speaker001:] Thanks That will be all [speaker002:] Thank you, have a great day! [speaker001:] Hi, there. How may I help you? [speaker002:] Hi I want to know more about this shirt [speaker001:] Okay, which shirt is it? [speaker002:] The Calvin Klein shirt. I want to know how long the arm length is. [speaker001:] Okay, I've pulled up the item. The sleeve length is 32" on the smalls, 34" on the mediums, and 36" on the larges. [speaker002:] Okay great, I will order a medium then. Thank you for your help, that's all I needed to know. [speaker001:] You're welcome. Glad to help. Anything else today? [speaker002:] Nope that's it, thanks again [speaker001:] Have a great day! [speaker001:] Hi [speaker002:] Hi! How can I help you today? [speaker001:] I want to check a shipping issue because the cost of shipping is too high. [speaker002:] I see. What is your full name or account ID? [speaker001:] Crystal Minh Account ID: 2IEG3ZEWWG [speaker002:] Great, now can I please have your username, email address, and order ID? [speaker001:] Username: cminh072 Email Address: cminh072@email.com Order ID: 7467162093 [speaker002:] What is the shipping status? [speaker001:] Out of Delivery [speaker002:] Since the item is out for delivery the best I can do is refund a portion of the shipping cost. [speaker001:] Okay [speaker002:] I have done that for you. Is there anything else I can do for you today? [speaker001:] No [speaker002:] Great, have a good day [speaker001:] Hello, how can i help you today [speaker002:] I signed up for a premium subscription but I was charged twice for it. [speaker001:] Sorry about that, could i get your full name account ID and order ID [speaker002:] My name is Rodriguez Domingo, my account ID is EP1VPUCNMT, and the Order ID is 1359144356 [speaker001:] What is your membership level [speaker002:] I'm a bronze level member. [speaker001:] Okay looks like our system screwed you up and charged you twice. I am issuing your refund. [speaker002:] Great, thank you!! [speaker001:] How much were you charged for [speaker002:] I was charged $49 twice. [speaker001:] Okay i have refunded you the amount [speaker002:] Thank you so much! [speaker001:] Is there anything else i can help you with today [speaker002:] No, that was all. [speaker001:] Great, have a nice day [speaker001:] Good afternoon and thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi! I ordered a CK shirt just now but the receipt shows 2 items. I only ordered 1. Can you help me with that? [speaker001:] I'm sorry your order has the wrong quantity applied. I can help you. Can you give me your name and Order ID please? [speaker002:] Chloe Zhang and my order ID is 9044990366 [speaker001:] Thank you. And do you know your account ID as well? [speaker002:] SRNRAS1YVJ [speaker001:] Thank you, Chloe. Give me one moment to look at your order details. [speaker002:] thank you [speaker001:] I'm sorry, our system has made an error and ordered two of the shirts instead of just the one you intended. Do you know the shipping status of your order? [speaker002:] it is delivered but I haven'received it yet. [speaker001:] Okay, you should be receiving the order today or tomorrow at the latest. Once your order arrives, we ask that you contact us again to start the return process. What was the cost of the shirt? [speaker002:] $89 Do I need to pay the fee for returning the item? [speaker001:] I'll start the refund for you now, but you'll need to contact us for a return shipping label and it will be free to you to send it back. [speaker002:] ok sounds good [speaker001:] You should see the refund applied to your method of payment after we receive the unwanted shirt. Is there anything else I can help you with today? [speaker002:] That is all. Appreciate your help [speaker001:] You're welcome. Enjoy the rest of your day. [speaker001:] Hello, how can I help you today? [speaker002:] I would like to know how i can get a premium membership [speaker001:] Happy to help, may I have your full name please? [speaker002:] Chloe Zhang [speaker001:] thanks Chloe. Give me a second please. It is earned through repeated purchases over a period of time. What is your membership level? [speaker002:] Guest [speaker001:] What level do you want to get? [speaker002:] what ever level premium guest [speaker001:] Bronze membership is given to any customers who have made over $500 worth of purchases in the last year. Silver membership is given for $1000 worth of purchases in the past year. Finally, Gold members are from $2000 of purchases and filling up a short questionnaire. [speaker002:] Okay thank you for all the information [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No that is everything, thank you again [speaker001:] Have a nice day! [speaker001:] Hello what can I do for you today? [speaker002:] Yes i would like to change the number u got on file because it off my one number [speaker001:] What number? [speaker002:] my phone number that i have on file with you guys Its not the right number trying to update it to the right one [speaker001:] Okay okay, give me a moment to get everything I need to help you! Okay, can I have your full name? [speaker002:] Joyce Wu [speaker001:] And the current number on file is? [speaker002:] 4084874890 [speaker001:] And can I have your username, password, and email to verify your identity? [speaker002:] sure my username is joycew21 password is joycew21@email.com tXvcDbOs and my email address is [speaker001:] Okay Joyce, what's the new number you'd like to put on file? [speaker002:] 487-4899 [speaker001:] Okay, everything is updated on our end! [speaker002:] thank you [speaker001:] Is there anything else I can do for you today? [speaker002:] that will do it [speaker001:] Well then have a nice day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hello. I ordered something but I need to change the shipping time. I really dont'want to pay any extra fees for that also. [speaker001:] OK, can I have your full name or account ID please? [speaker002:] yes, it's Alessandro Phoenix and my account ID is C4 sorry C458WMVIPG [speaker001:] Thank you Alessandro and just to confirm, are you wanting to upgrade to overnight shipping? [speaker002:] No i want to move it to next week. I'm going out of town this week. [speaker001:] Understood. Can I have your order ID as well? [speaker002:] yes it's 2701056234 [speaker001:] What is the shipping status of your order? Are you still there? [speaker002:] yes, it says order recieved. [speaker001:] What is your membership level? [speaker002:] its guest [speaker001:] Thank you, I will be able to delay your shipment, no problem. [speaker002:] ok thank you [speaker001:] Your order has been delayed to deliver next week, is there anything else I can help with? [speaker002:] no that's it, thanks [speaker001:] Thank you, have a great day [speaker001:] Hello, what can I do for you? [speaker002:] Hello, I need to get my delivery moved to next week so I can remove the shipping service fee. If I get it later then It's cheaper and I have no extra money right now. [speaker001:] Okay, no problem. Can i have you name, order ID, and account ID please [speaker002:] Order ID: 7887739462, Name is Sanya Afzal, Account ID: GUVXQHMM2S [speaker001:] Do you know the current shipping status? [speaker002:] I think it says out for delivery. [speaker001:] Unfortunately I cannot change it since it is out for delivery. What membership level are you? [speaker002:] I really can't afford the extra shipping, is there nothing you can do? I'm Silver. [speaker001:] I can add the credit back to the account. [speaker002:] Ok, that's good, I need to pinch pennies, my job is cut way back. [speaker001:] No problem at all, the account has been credited. Is there anything else I can do for you? [speaker002:] Thanks and goodbye, You've been very nice and helpful. [speaker001:] Have a good day [speaker001:] Hello. How may I help you today? [speaker002:] Hi I have a question about my account [speaker001:] Sure [speaker002:] I'm a little late on my subscription account but I want to buy some stuff. am I still allowed to do that or am I supposed to make the payment first? [speaker001:] DO you want to renew your subscription? [speaker002:] I do but I'm waiting for the stimulus check to come in so I can pay for it Can I buy something now under the subscription plan and then pay it off in like a week or two? [speaker001:] Im not sure what you mean. [speaker002:] I think my subscription plan expired but I won't be able to pay for it for another week or so [speaker001:] YOu can buy stuff but you wont get the benefits from the subscription [speaker002:] I can't get like an extension? [speaker001:] Let me check [speaker002:] ok thanks [speaker001:] Can I get your name, account ID and order ID? [speaker002:] Chloe Zhang ID is czhang737 order ID is 5631479658 [speaker001:] What is your membership level? [speaker002:] silver [speaker001:] That looks like your username. Do you have the Account ID? [speaker002:] oh its ZDDJK855DL [speaker001:] Thanks. One moment please. We only allow a 1 day extension. [speaker002:] Can I do it today? [speaker001:] Sure. [speaker002:] ok I'll do that. thanks [speaker001:] Is there anything else I can help you with? [speaker002:] that's it [speaker001:] Great have a nice day. [speaker001:] How can I help you? [speaker002:] Hi, I have a gold membership and am wondering how to cancel it? [speaker001:] You may cancel your membership at any time? You will not be charged for future months. [speaker002:] How do I do that? [speaker001:] You are responsible for the current month. [speaker002:] Ok. But do I need to send a letter or is there a form to fill out or something Hello [speaker001:] You should have the option on your account to cancel. [speaker002:] Ok thanks That's all I need [speaker001:] Are you able to log into your account? [speaker002:] Yes it's fine. I'll figure it out thanks [speaker001:] Will there be anything else? [speaker001:] AcmeBrands, how may I help you? [speaker002:] hello, I'm Sanya [speaker001:] hello sanya [speaker002:] I want to know my order status [speaker001:] Let me help you with that. Is there a problem with your order? [speaker002:] I placed an order in the morning I made the payment but I think there is error in the order [speaker001:] What is the error? [speaker002:] i didn't know if I put the address and I can't view the order from here [speaker001:] Ok, let me see what is going on with your order. Did you get an email saying that there was a problem? [speaker002:] No, not at all and i've not seen the order confirmation too [speaker001:] Ok Would you like to change the address? [speaker002:] yes [speaker001:] Ok Could I have your full name or account id? [speaker002:] Sanya Afza [speaker001:] Could I have the current address on the account? [speaker002:] 1941 2nd Ave San Lima, MI 27661 [speaker001:] Thank you Let me verify your identity. Could I have three of the following; zip code, telephone number, pin number, username, password, email address, or order id of previous purchase? [speaker002:] telephone number 739-9977 Email Address: safzal52@email.com Username: safzal52 [speaker001:] Ok, thank you Could I have the new address? [speaker002:] is it resolved? [speaker001:] I need the updated address. [speaker002:] 1941 2nd Ave San Lima, MI 27661 [speaker001:] Your address has been updated. [speaker002:] thank you [speaker001:] Can I help you with anything else? [speaker002:] no, thanks [speaker001:] Have a good day. [speaker001:] Hi [speaker002:] Good afternoon. What can I help you with today? [speaker001:] I have an issue with my order I want to buy this amazing guess shirt But when I try to add it to my chart, it doesn't work Can you help me order it? My chart won't update to show the shirt [speaker002:] Certainly. Can I get your name? [speaker001:] Crystal Minh [speaker002:] Ok Crystal. Have you tried refreshing the page yet? [speaker001:] I will try right now That didn't fix it: [ [speaker002:] I am sorry to hear that. Next let's try logging out then back into your account. [speaker001:] okay i am doing it now That didn't work either: [Can i try anything else? [speaker002:] Perhaps the item is out-of-stock. Check the bottom left hand side of the product page to check for that. [speaker001:] okay Oh, you're right! It is out of stock So it makes sense that I can't order it I should have seen that [speaker002:] What you can do is place a back order for the item. [speaker001:] okay [speaker002:] That way you will get it as soon as it becomes available. [speaker001:] I will do that [speaker002:] Great! Can I help you with anything else today? [speaker001:] No that was it thank you! [speaker002:] You are welcome. Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I wanted to check the status of my order, but can't login because I forgot my password. [speaker001:] Ok I can help you with this. Do you need a new password or do you need to reset your two factor auth? [speaker002:] password please [speaker001:] May I have your full name or account id please? [speaker002:] Norman Bouchard [speaker001:] Thank you Norman. May I have your username please? [speaker002:] I don't have it [speaker001:] Ok so I will need to verify your identity. May I have your zipcode and email address please? [speaker002:] 79038 I don't use email [speaker001:] Can I get your phone number please? [speaker002:] Phone Number: 350-8042 [speaker001:] Thank you. Your username is going to be nbouchard1 [speaker002:] Thank you! What about my password? [speaker001:] We are getting there. I need your pin number or answer to security question to make a password for you. [speaker002:] I don't have a pin [speaker001:] The answer to your security question? [speaker002:] sweetbasil that is the answer [speaker001:] Thank you. Your new password is: ckr7g9efh8c [speaker002:] Great! Thanks! [speaker001:] Anything else I may help with today? [speaker002:] That is all! [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? Hello, how may I help you today? [speaker002:] I got charged twice for my subscription. [speaker001:] Oh no, let me look into this for you. May I have your full name and account id please? [speaker002:] Rodriguez Domingo OIE03ENOYW is my account id [speaker001:] Thank you Rodriguez and may I have your order id please? [speaker002:] sure it's 2690069365 [speaker001:] Thank you and may I have your membership level please? [speaker002:] bronze [speaker001:] Thank you. Let me check our system. How much were you charged for? [speaker002:] 2 times for the subscription [speaker001:] How much is your subscription? [speaker002:] 40 i think [speaker001:] Yes I have went ahead and refunded the 40 overcharge. I do apologize for this. Is there anything else I may help you with today? [speaker002:] Ok, thanks very much! I don't need anything else. [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi there. I am going to have to return my brand-new Tommy Hilfiger jeans and I'm so sad. [speaker001:] Ok. I can help. What is the reason for return? [speaker002:] They're the wrong color. [speaker001:] OK. May I have your full name or account ID? [speaker002:] Crystal Minh [speaker001:] OK Crystal, I have pulled up your account. [speaker002:] You would think that jeans are always blue, right? [speaker001:] Yes. I would think so. May I have your username, email address, and order ID [speaker002:] I got them so I can take lots of selfies and do Tik Tok videos. [speaker001:] Good luck. Tik Tok is all the rage these days. Reminds me of that Kesha song. [speaker002:] Oh I'm going to be an influencer. Just wait. crystalm354 crystalm354@email.com What's Kesha? 0261304261 [speaker001:] Thanks. I have validated your purchase. Kesha is a singer and had a song called Tick Tock What is your member level? [speaker002:] I'm Bronze but on my way to Gold, baby!! [speaker001:] Haha. Let me check on that. Do you have the receipt? [speaker002:] I have ALL the receipts...but not this one. [speaker001:] OK. Is it still in original packaging? [speaker002:] No, I took them out. Does that make a diff? [speaker001:] It depends. What was the purchase date? [speaker002:] October 12, 2019 [speaker001:] It must be within 90 days. I'm sorry. However, for being a valued bronze customer, I think you deserve a promo code. F9GYD Please use this code on your next order. Sorry it cannot be returned. [speaker002:] Okay, cool. Thanks for trying. Peace out!! [speaker001:] Same. Have a great day! [speaker001:] Hello, how can I assist you today? [speaker002:] Hi there, I want to check on the status of my account. I had gotten an email saying my subscription was removed... but I still want it. What can I do? [speaker001:] Did you send payment to renew your subscription? May I have you full name and account ID? [speaker002:] Yes, I thought so. My name is David Williams. I don't know my account ID [speaker001:] My system shows you still have an active subscription. The email you received may have been sent in error. [speaker002:] Oh okay, thanks for your assistance [speaker001:] I can send you a link to you account details. [speaker002:] Yes, please [speaker001:] you will also need your username or I can generate a temporary one for you now. [speaker002:] Can you give me a temporary one [speaker001:] dwilliams1 We recommend you change it after logging in. [speaker002:] Will do. thank you [speaker001:] Is there anything else I can do for you today? [speaker002:] No that is all [speaker001:] Have a great day. [speaker001:] Hi [speaker002:] Hello, how can I help you today? [speaker001:] The site has been slow for me [speaker002:] I'm very sorry to hear that. Let me look in to this issue for you. May I have your name please? [speaker001:] Rodriguez Domingo [speaker002:] Have you tried logging out of your account and back in? If that doesn't work Rodriguez, can you close the other tabs on your browser and see if it speeds up? Many programs running in the background can often cause the site to slow down. [speaker001:] I tried logging out. It didn't help I don't have that many tabs open I'll try closing some programss [speaker002:] Thank you, if that doesn't work can you check another website and see if it is also slow? I just want to be sure that it is not your internet connection. [speaker001:] Closing the programs seemed to have worked. Thank you [speaker002:] I am so glad that worked for you! Is there anything else I can help you with today? [speaker001:] That's all. Thanks [speaker002:] Thanks, have a great day Rodriguez! [speaker001:] Hello, how can I help you? [speaker002:] Hello, I would like to manage my shipping details as I have ordered the wrong item on accident [speaker001:] Okay, can I get your name, account ID and order ID, please? Also, do you know the shipping status of your order? [speaker002:] Chloe Zhang, 28WU4VR1GL, 3569238606 In transit [speaker001:] Okay, can I get your username and email to verify your purchase? [speaker002:] cz310391, cz310391@email.com [speaker001:] Okay, I successfully verified your purchase What would you like to change about your order? [speaker002:] I would like to take off the Calvin Klein Jacket [speaker001:] Okay, I have removed the jacket from your order Is there anything else I can help you with? [speaker002:] Thank you very much. That is all [speaker001:] Have a great day! [speaker001:] Hi! How may I help you? [speaker002:] Yes, I have an unwanted charge on my account. [speaker001:] Sure, may I have your full name, Order ID and Account ID to check on this? [speaker002:] Name is Alessandro Phoenix Order ID is 3367625465 Account ID is aphoenix382 [speaker001:] I see, it seems we have made an error. Tell me how much the extra fee was and I will remove it for you. [speaker002:] Just so we're clear, the item was returned and completed. I just need the amount removed from my bill. [speaker001:] Right, I just need to know how much the charge was. [speaker002:] Ok. It was $49.00. [speaker001:] It has been removed. Anything else for you today? [speaker002:] Will I recieve an updated bill? [speaker001:] Correct. [speaker002:] About when can I expect that, please? [speaker001:] It should show up sometime today. [speaker002:] Wonderful. I'll be looking for it. [speaker001:] Have a great day! [speaker001:] Hello how are you doing today? [speaker002:] Hi I'm good [speaker001:] What can I help you with? [speaker002:] I'd like to check status of my order because I only ordered one item but the email confirmations says I ordered two [speaker001:] Ok, let me check on that for you. Can I have your name, account ID, and order ID? Hello? [speaker002:] Name: Joyce Wu Account ID: MNCMJWLEZH Order ID: 5827805604 [speaker001:] Thank you, one moment please. I apologize, it looks like that was our error! Has the order already shipped? [speaker002:] Shipping Status: In Transit [speaker001:] Ok, since it has already shipped you will have to contact us to begin the refund once you receive the order. I'm sorry for the inconvenience Is there anything else I can help you with today? [speaker002:] No but thank you [speaker001:] You're welcome, have a great day! [speaker001:] Hi! How can I help you today? [speaker002:] I found a few pairs of boots on your website that I absolutelly LOOOOVE!!! I'm hoping maybe to save a little money or get some perks by going premium. Can you tell me about the membership benefits? [speaker001:] Of course I can! A customer favorite perk is that all members are invited to the annual holiday extravaganza with an open bar and free flights from anywhere in the US! Bronze members save on shipping fees and promo codes. Silver gets all of those plu Silver gets all of that plus they can have agents make purchases on their behalf and they can cancel orders at any time. Gold members gets unlimited refunds and will always be given the benefit of the doubt on transactions. Sorry I got cut off there at one point! [speaker002:] WOW!!! That sounds incredible! [speaker001:] It is! We love our valued customers:] Is there anything else I can help you with today? [speaker002:] No, that's all. I guess I'll go sign up for premium:-] [speaker001:] Awesome! I hope you have a great night and enjoy those boots! [speaker001:] Hello, how may I help you? [speaker002:] Hi I'd like like to know more about a product because you are thinking about buying it. [speaker001:] Okay, could I get your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thanks, Rodriguez. What kind of question did you have? [speaker002:] How wide is the collar? Does it squeeze the neck? [speaker001:] On which item? [speaker002:] The Tommy Hilfiger shirt [speaker001:] We don't use any tight collars on our shirts. The usually come with 15 inch collars but we have ones available either one inch higher or lower than that. Is there anything else you need? [speaker002:] No but thank you [speaker001:] Have a good day! [speaker001:] Hello, how can I assist you today? [speaker002:] I'm thinking of placing an order, but I wanted to see how much it would cost for overnight shipping. [speaker001:] Let me look into that for you. [speaker002:] Thank you. [speaker001:] Could I get your name please? [speaker002:] My name is Crystal Minh [speaker001:] Overnight shipping cost is based on the weight of the item and also distance for the US. [speaker002:] What would it be to send a shirt to New York? [speaker001:] It's 39.99 for five ponds or less, 54.99 for ten pounds or less and 69.99 for everything else. [speaker002:] Great, thank you!! [speaker001:] Can I help out with anything else? [speaker002:] No, that was all. [speaker001:] Have a good day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I'm looking for some info on the jacket. Is this a good jacket for windy days? [speaker001:] Do you have a specific brand in mind? [speaker002:] Calvin klein jacket [speaker001:] Our jackets are designed to be wind-proof and as a result they will help keep you nice and warm on windy days.:] [speaker002:] Awesome. Thank you so much. [speaker001:] Sure no problem. Did you have any other questions? [speaker002:] That's it. Thank you so much. [speaker001:] OK great. Hope you have a good day! Bye [speaker001:] Hello, how can i help you [speaker002:] Yes i wanted to see how to get a refund on an item i bought. [speaker001:] Okay, have you received the item yet? [speaker002:] no i haven't I just placed my order and i changed my mind [speaker001:] Do you want to cancel your order? [speaker002:] yes and would like to get a refund [speaker001:] Okay, I will be more than happy to help you. Can I get a name please [speaker002:] Sanya Afzal [speaker001:] Okay I found your account. Now i need to validate the purchase. for that I need your username, email and order id as well. [speaker002:] okay my Username is sanyaafzal140,Email Address: sanyaafzal140@email.com and my Order ID: 3742776227 [speaker001:] Thank you everything looks good. Now would like to be refunded with a gift card, have value added onto your account, a paper check or credit card? [speaker002:] i would like to put it back on the credit card i have on file, please! [speaker001:] Okay can I please get your account id so I can issue it? And now much will i be refunding? [speaker002:] yes my account id is DF345RFG and the refund is $89 [speaker001:] Okay I sent the refund. Will you need any more help? [speaker002:] no that will be all, thank you so much for your help [speaker001:] It is no problem. Have a great day! [speaker001:] hi [speaker002:] Hi! How can I help you today? [speaker001:] Order Statement Address: 0436 Kennedy St San Mateo, NY 80260 Product: Boots Brand: Guess Amount: $79 i want to buy this [speaker002:] Sure, may I please have your credit card number? [speaker001:] i don't have a credit card else other ways is there [speaker002:] What would be the best way for you to purchase? [speaker001:] cash on delivary is available [speaker002:] sure, one moment please [speaker001:] ok thankyou [speaker002:] No problem, is there anything else I can help you with today? [speaker001:] nothing. thankyou very much for your help [speaker002:] Great, have a good day! [speaker001:] hello how can i help you [speaker002:] Hi, I signed up for a premium subscription and I need to pay the fee. [speaker001:] sure What is your name please also account id and order id [speaker002:] Sanya Afzal Account ID: 1AVXCFBGVU Order ID: 4986420786 [speaker001:] You had 55 dollars due yesterday Would you like to pay it now? [speaker002:] yes [speaker001:] All set, we used your credit card on file. You can use that link goign forwad to check your status. Do you know your username? [speaker002:] No I do not [speaker001:] safzal1 [speaker002:] ok [speaker001:] do you ned anything else [speaker001:] Hi how can I help you [speaker002:] I signed up for the premium account and wanted to see when I owe the next payment for it I would really like to keep it [speaker001:] OK full name please And account id and order id [speaker002:] Rodriguez Domingo CFMEBNPZVO 4116849129 [speaker001:] Your subscription payment of $55 is due in the next 3 days [speaker002:] great thanks [speaker001:] Do you want to pay now? [speaker002:] Can it be set to autopay with my card that is already on file? [speaker001:] It's been done Anything else today? [speaker002:] that was all thank you [speaker001:] Have a nice day [speaker001:] Hi! Thank you for contacting AcmeCorp. How may I help you? [speaker002:] I would like to cancel my shipping order I ordered the wrong item, [speaker001:] Ok, I can help with that Can I have your full name [speaker002:] Rodriguez Domingo [speaker001:] Have you already received the order? [speaker002:] No [speaker001:] Can I have your account id and order id [speaker002:] Account ID: OVXGGYVD6I Order ID: 9342308357 [speaker001:] And what is the shipping status on the order [speaker002:] in transit [speaker001:] What is your membership level? [speaker002:] guest [speaker001:] Since the item has already left our warehouse, you will have to wait until you recieved the order Once you have recieved it contact us back and we can start your refund process for you [speaker002:] Okay thank you for your help [speaker001:] You're Welcome! Can I help with anything else? [speaker002:] That is everything, thanks again and have a great day [speaker001:] Thank you for contacting AcmeCorp! Have a great day [speaker001:] Hi [speaker002:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker001:] I would love to know about the status of my subscription because I want to keep the subscription [speaker002:] I can help look that up for you. Can I have your full name or account ID? [speaker001:] Chloe Zhang Account ID: OVCRJOTM3O [speaker002:] Thank you Chloe, can I also have your order ID? [speaker001:] Order ID: 5525496455 [speaker002:] I see that your subscription is not active, and that you have a balance of $14 due in 3 days. [speaker001:] Yeah I want to pay the remaining balance to activate the subscription [speaker002:] Alright, I have charged the card on your account the $14 to reactive your subscription. I will also send you a link so you can log in and check the status of your subscription yourself in the future. Do you know your username to log into the site? [speaker001:] Thanks for the help [speaker002:] Is there anything else I can help with today? Thank you, have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hello I completed a return but the charge on my billing statement has not been reversed. I want to know what is going on. [speaker001:] I am sorry to hear that. Can I get your account ID or full name? [speaker002:] My name is Albert Sanders and my Account ID is 4578584818 [speaker001:] Thank you! To validate your purchase, can you provide your Username, email address, and Order ID. [speaker002:] My username is as675890 email address is as675890@email.com and my order ID is 4578584818 [speaker001:] Thank you! How long have you been waiting for the refund? [speaker002:] I don't remember when I did the return. Just recently. Might have been yesterday. I don't remember [speaker001:] What is your membership level? [speaker002:] What is "a reason of 1"? My membership is Silver [speaker001:] That is the number of days you have been waiting. Thank you for telling me your status and I thank you for your loyalty. Unfortunately, there is nothing I can do since it has only been a day since the return took place. If it has still not processed [speaker002:] How long does it take to for the charge to drop? [speaker001:] The charge should be dropped within 7 business days of the return. [speaker002:] Ok, I'll keep an eye on it. Thanks for the help. [speaker001:] No problem, is there anything else I can help you with? [speaker002:] Nope, that'll do 'er. [speaker001:] Have a great day [speaker001:] How may I help you today? [speaker002:] i am unable to log in because i forgot what my username is. [speaker001:] i can help recover your username for you today I will need your full name to pull up the account [speaker002:] Joseph Banter [speaker001:] thank you, i also need 2 of 3 of the following to verify you zip code, email, phone number [speaker002:] 73682 727-6243 [speaker001:] thank you Your username is jbanter1. Is there anything else i may assist you with today? [speaker002:] that is all. [speaker001:] have a good one [speaker001:] Hello [speaker002:] Hi! How may I help you today? [speaker001:] I need help I cannot access my account because I lost my phone that I use for the two factor authentication [speaker002:] I would be happy to help with that Can I have your full name? [speaker001:] Joyce Wu [speaker002:] Can I have your email address? [speaker001:] joycewu@email.com [speaker002:] I have send a reset code to your email. You can use that to access your account. [speaker001:] ok ty [speaker002:] You're Welcome! Can I help with anything else today? [speaker001:] no that was all thank you and have a nice day! [speaker002:] Thank you for contact us! Have a great day [speaker001:] Hi, how can I help you? [speaker002:] Hi! I had placed an order and wanted to see if I can upgrade it to overnight shipping. I need the item sooner than I thought [speaker001:] Okay! Can I get your full name or account ID to pull up your account please? [speaker002:] Joseph Banter [speaker001:] I also need your account ID and order ID to find your purchase. [speaker002:] Account ID: SQBH2CYG0A Order ID: 6509639467 [speaker001:] Thank you! Do you know the shipping status of the order? [speaker002:] In transit [speaker001:] Unfortunately I can't change the date of delivery since the item has already shipped. However, since it's on its way it will probably arrive today or tomorrow. [speaker002:] Oh okay Thanks for the information [speaker001:] Of course. Is there anything else I can do for you? [speaker002:] That is all. Thank you [speaker001:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I bought a shirt but after looking around I'm seeing it at a much lower price pretty much everywhere else but herer [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. [speaker002:] thanks [speaker001:] Can I please have your full name, account ID, and order ID? [speaker002:] Albert Sanders NWKZR1EU4H and 8772209646 [speaker001:] Thank you [speaker002:] welcome [speaker001:] I have your account pulled up. Please give me a moment to look into the price discrepancy. [speaker002:] okay [speaker001:] I apologize, but it seems that our pricing algorithm has increased the price on this shirt due to limited availability and increased demand. I am unable to override the algorithm and change the price. [speaker002:] that's not good [speaker001:] However, I am able to offer you a 10% discount code as a one time courtesy. [speaker002:] I guess that's better than nothing but I suggest getting better algorithms [speaker001:] Your 10% promo code is YGNVY [speaker002:] thanks, I guess [speaker001:] I will make sure to tell the management about your concern regarding our pricing algorithm. Is there anything else I can help you with today? [speaker002:] please do no, I reckon that's it if you can't do any better [speaker001:] Thank you. Have a great day! [speaker001:] Hi I need help accessing my account Hello? [speaker002:] Hello! Sorry I only now just had the message come through, may I have your full name? [speaker001:] No worries. Alessandro Phoenix [speaker002:] Alright, what did you need help recovering? Password? [speaker001:] Yes please [speaker002:] May I have your username? [speaker001:] ap871742 [speaker002:] May I now have your pin? Or you can answer the security question. [speaker001:] I'd like to answer the security question [speaker002:] Alright, I don't know the question only the answer. [speaker001:] Alexander? [speaker002:] Correct! I will make you a temp password now. iutqs5y0ejo [speaker001:] Thanks! [speaker002:] No problem! Anything else today? [speaker001:] That was it. Thank you! [speaker002:] Have a great day! [speaker001:] Hi how can I help you [speaker002:] Hello. I am trying to buy a jacket, but the car does not update when I add the item. Can you help figure out why the cart isn't update to show the item I want to purchase? [speaker001:] Of course First try refreshing the page and adding the item again [speaker002:] OK. I tried that and it didn't work. [speaker001:] Now try logging out and back in again [speaker002:] I also tried that. It still is not updating. [speaker001:] Look at the bottom left of the product page, does it say the item is out of stock? [speaker002:] No, the item is in stock. [speaker001:] OK I can place the order for you [speaker002:] OK. Thank you. [speaker001:] Can I get your credit card number and expiration date As well as the desired item [speaker002:] VC 0045992 Expiration 082021 It is the Tommy Hilfiger jacket for $49. [speaker001:] OK your order has gone through [speaker002:] Thank you very much. [speaker001:] Anything else? [speaker002:] No, that is all. Thank you. [speaker001:] Have nice day [speaker001:] Hello, how can I help you today? [speaker002:] Hi there! So totally asking "for a friend" here but uhh if someone happened to get a stain on a particular jacket how would someone go about getting it off Hypothetical of course... [speaker001:] Right, let me check on that... for your friend. [speaker002:] Thanks...he'll soooo appreciate it..... [speaker001:] Could I get your name? [speaker002:] Sure thing, it's Crystal Minh [speaker001:] Wine stains can be extra hard, did it happen to be a wine stain? [speaker002:] I do believe that's what he mentioned yes His cat Filbert cheekily swiped the glass off the counter [speaker001:] Start by gently dabbing with a wet cloth. I understand, he's blaming tthe poor cat is he [speaker002:] I know right,it's so sad. And oh he says that's starting to work [speaker001:] Continue by sprinkling some salt on it and let it for at least five minutes. [speaker002:] Salt really? That's cool. Alrighty I've-HE'S got the salt on [speaker001:] Next get some boiling hot water on there and rinse. [speaker002:] Got it, got it. Oh man that's working wonders. I say from looking over his shoulder. [speaker001:] Finally wash it in the hottest setting. You can line dry or use a dryer on low heat. [speaker002:] We will do that. Thank you so much [speaker001:] Alright, don't be too hard on that cat. Is there anything else I can do for you today? [speaker002:] I think that's everything and oh of course, He's been given catnip as an apology. Thanks again [speaker001:] Have a great day! [speaker001:] Hello how can i help you [speaker002:] How do I go about setting up a premium membership to make purchaes? [speaker001:] Okay first of all can i get your full name and account ID [speaker002:] Sanya Afzal [speaker001:] Okay membership cannot be bought but is accumlated through purchases. At $500 of purchases you are a bronze membr at 1000 a silver and at 2000 a gold. [speaker002:] I'm already a gold member [speaker001:] Okay, then the membership should already be tied to your account. [speaker002:] Ok thank you [speaker001:] No problem, is there anything else i can help you with today? [speaker002:] No, thank you [speaker001:] Okay, have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] This is so weird! My account isn't showing my payment method correctly at all. Can you help? [speaker001:] Happy to help, may I have your full name please? [speaker002:] David Williams Maybe it's messed up because I used one of those VISA gift cards last time. Anyway, I want to change my payment method to PayPal. [speaker001:] thanks David. Just a second. Is your VISA gift card a debit card? [speaker002:] Nah, that's the old payment method. I want to make sure my primary payment method is PayPal now. [speaker001:] I need to input your current payment method first, then I will deal with the new method. What is your current payment method? [speaker002:] Ohhhh, okay. Yeah it was one of those VISA gift cards that acts like a credit card. [speaker001:] thank you. To verify your identity, I also need your zip code and phone number please. [speaker002:] Zipcode is 57648 [speaker001:] and also PIN number. [speaker002:] I don't know the phone number that was on this order. My PIN is 712442 [speaker001:] You can provide your username to verify. [speaker002:] I don't know my username either [speaker001:] How about username, email address or order id? [speaker002:] I'm really sorry, I don't have many details to give you. No username, email address, or Order ID. [speaker001:] How about telephone number please? [speaker002:] Sorry, I don't know the phone number that was used. [speaker001:] You have the PIN number, then do you have your password that I can verify? [speaker002:] I'm so sorry, I don't know the password. I can give you my name, membership level, PIN, and address. [speaker001:] Just a second, let me check. Can you locate your order id from the bottom of the order statement? [speaker002:] I'm really sorry, there is absolutely no Order ID on this statement. [speaker001:] Just a second. Since I have to verify at least 3 of the above personal data, I am afraid that I can't change the address for you. Sorry about that. Maybe try to locate more information then I can do it for you. [speaker002:] I'm really sorry this taking so long. I wish I had more details to give you. Maybe try dwilliams1 as the username? It's just a guess, but that might work. [speaker001:] okay, just a second. Sorry the username doesn't work. Please try to get more information and come back at any time. We are happy to help you at any time. Does that sound good? Hi are you there? [speaker002:] I'm here. I'm really, really sorry this turned out to be such a hassle. Unfortunately, I'm missing the information you need. Thank you for trying to assist me, I appreciate your assistance! [speaker001:] Great, is there anything else that I can help you with? [speaker002:] That's it, thank you! [speaker001:] Have a nice day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] My wife noticed that a premium subscription was added to our account but we didn't sign up for it. [speaker001:] OK. I can help with that. May I have your full name or account id [speaker002:] My name is Alessandro Phoenix [speaker001:] Thanks. I have pulled up your account. Let me check our system. I'm sorry. Let me remove that for you. [speaker002:] Thanks so much! [speaker001:] OK. I have removed the error. [speaker002:] Perfect! [speaker001:] A refund has been made as well. You're welcome. Anything else? [speaker001:] Hello, what can I do for you? [speaker002:] Hello, I was wondering why there are always 0 results when I search [speaker001:] Oh no, I am sorry about that. Let me troubleshoot with you [speaker002:] Hmmm [speaker001:] Try to log out and log back in [speaker002:] Okay That didn't seem to work and there's still no results [speaker001:] Okay, can you try and clear your cookies? [speaker002:] OKay I cleared the cookies... Ah I think that must of been it [speaker001:] Oh great Is there anything else you need help with? [speaker002:] That is all [speaker001:] Have a nice day [speaker001:] Hello how cani help you [speaker002:] Hello. I am a VIP Silver on your site, as well as a very prominent socialite And I would like help with something ASAP [speaker001:] sure what can i help you with [speaker002:] Here is my issue: I am planning on purchasing a large quantity of clothing from your site to wear at my second home in the Hamptons But, just because I am rich doesn't mean that I intend to waste my money I would like to know, does my chart qualify for free shipping? I believe that I should receive this benefit, given how loyal I am and how much I buy [speaker001:] Sure what is your full name or account id [speaker002:] Sanya Afzal You've probably heard of me. I am in the fashion pages a lot [speaker001:] You do get free shipping! you can check this any time at the following link [speaker002:] Oh, really? That's very good Now I will go ahead with my order [speaker001:] Do you need anything else? [speaker002:] I am glad to see that you recognize my importance No, I don't Thank you [speaker001:] have a good day [speaker001:] Hello, how can I help you? [speaker002:] Hi. I'm looking to purchase some Calvin Klein jeans. I was hoping you could answer a question for me? [speaker001:] Sure, what's your question? [speaker002:] I've had some problems in the past and these jeans look fairly cheap at $49. So I'm trying to find out if they will shrink after washing? [speaker001:] Let me try to find some information about that for you. [speaker002:] I would appreciate it. Thanks. [speaker001:] Could I get your name please? [speaker002:] Crystal Minh [speaker001:] Thank you, please hold for a moment. If you're careful with them they shouldn't lose their shape, just remember to turn them inside out before washing and use cold water. [speaker002:] Thanks for the info. I can't wait to receive them! [speaker001:] It's best to air dry them but a dryer should be OK. [speaker002:] I air dry all my jeans so I should be ok. Thanks. [speaker001:] Great, is there anything else I can help with? [speaker002:] That's all. Thanks for your help. [speaker001:] Have a nice day. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I was charged for a subscription I never wanted. [speaker001:] Oh no I would happy to look into this for you. May I have your full name or account id? [speaker002:] David Williams [speaker001:] Thank you David, and how did you hear about this? [speaker002:] My wife was going over our bills and noticed the charge. [speaker001:] I am going to check our system quick. [speaker002:] ok [speaker001:] After checking our system, the information you were given was not correct. You were not charged for any service. Is there anything else I may help you with today? [speaker002:] Do I have a subscription in your system? [speaker001:] No. You were not charged anything. [speaker002:] I'll ask my wife then. Thanks [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hi, how can I help you today? [speaker002:] I have just ordered a shirt and would like a status update on it [speaker001:] Are you interested in a specific update, or just a more general update that the order has been received [speaker002:] Here's the deal that I want this shirt sent out of the country. Would this premium subscription cover the charges on that? [speaker001:] Let me check on that. [speaker002:] I don't understand your answer. [speaker001:] Sorry, just querying my database. Are you a gold member? [speaker002:] yes i am [speaker001:] Ok great, pulling up the benefits right now [speaker002:] right now i am just interested in shipping information [speaker001:] Right, as a Gold member your shipping would be covered at no extra cost [speaker002:] from out of the country? correct? [speaker001:] Correct [speaker002:] that is so good to hear. thank you very much [speaker001:] No problem, is there anything else I can help you with? [speaker002:] no that's it. I'm good [speaker001:] Have a nice evening [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I've been charged for an order and I never bought anything on your site. Please help me fix this. [speaker001:] Sure, I can look in to this for you. Can I get your full name or account ID? [speaker002:] Yes, it's Albert Sanders [speaker001:] One moment while your account is pulled up Albert. [speaker002:] Sure thing. [speaker001:] Do you have your username, email address and Order ID? [speaker002:] Yes, Username: as495761 Email Address: as495761@email.com Order ID: 6177695888 [speaker001:] I am so sorry Albert. It appears as if the company made a mistake! What is your membership level? [speaker002:] I'm a Guest member. [speaker001:] I am going to update this immediately so it is not shipped out and you are not charged! [speaker002:] Great, thanks for helping me with this issue. [speaker001:] It is all taken care of and I am so sorry for the error. [speaker002:] No problem. [speaker001:] I'm glad I could help. Was there anything else you needed today? [speaker002:] No that's it, you've been great. [speaker001:] Thanks, Albert. You have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Yeah, I need to know what will happen if I'm late with a subscription payment [speaker001:] Hello, a late fee of $2 per day that the payment is late will apply. If you are a gold or silver member, you get an additional 5 day grace period per month. [speaker002:] Okay, but my sister's birthday is coming up and I need to buy her a gift Can I still buy stuff? Ummm...is someone there? [speaker001:] Hello, yes you will still be able to purchase items! [speaker002:] Okay [speaker001:] Is there anything else I can help you with? [speaker002:] No, I'm good. [speaker001:] Have a great day [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] i am unable to log in because i forgot my username and i need help recovering my username. [speaker001:] I'm sorry to hear that. Let's get your username recovered for you. Can I have your full name please? [speaker002:] Crystal Minh [speaker001:] Great, I was able to pull up your account. I'll need to verify your identity before we proceed. Could I have two of the following: Zip code, Phone number or email address? [speaker002:] 23362 795-8055 [speaker001:] Great let me get your username for you one second. cminh1 is your username Was there anything else I could do for you today? [speaker002:] i will try to login and if that doesn't work i'll let you know. thanks. [speaker001:] You're welcome. Thank you for shopping with us. Have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi I'm wondering if I can pay off the remaining balance on my account [speaker001:] Sure. Can I get your name please? [speaker002:] David Williams [speaker001:] Oops sorry about that. I just want to reinforce no purchase was made. I misclicked in my program. Okay, David. Were you looking to pay the bill on your subscription? [speaker002:] Yes [speaker001:] Okay I just need to verify your identity here. Can I please get your account ID and Order ID? [speaker002:] Account ID: LLF6EIQ7AR Order ID: 9351018529 [speaker001:] Thank you! The standard subscription price is $99. How much would you like to pay today? [speaker002:] 99 [speaker001:] Do you have a credit card number that you would like me to charge that to? [speaker002:] Can I just pay it myself online [speaker001:] I can charge it to the credit card that is on the account for you. [speaker002:] that's fine. [speaker001:] Okay I have renewed that subscription for you. Is there anything else I can do for you today? [speaker002:] That's all. Thanks [speaker001:] Thank you and have a great day! [speaker001:] Hi! How may I help today? [speaker002:] I was wanting to know the status of my subscription. [speaker001:] Sure! I can help with that. Can I have your name? [speaker002:] Rodriguez Domingo [speaker001:] Can I have your account id and order id? [speaker002:] Account ID: MFER3RZ5IN Order ID: 0348703299 [speaker001:] I am showing that your subscription is still active If you ever need to look that up again you can use this link [speaker002:] Do I have any balance due? [speaker001:] You have a payment due tomorrow [speaker002:] I would like to pay that balance. [speaker001:] Ok, I can use that link and it will take you to your account to make the payment. [speaker002:] Ok, sounds good. [speaker001:] Anything else I can help with today? [speaker002:] No, that is all. Thank you. [speaker001:] Thank you for contacting us! Have a great day! [speaker001:] Thank you for contacting AcmeBrands. How can I help you? [speaker002:] I want to change name on my account. [speaker001:] What is the current name on your account? [speaker002:] Rodriguez Domingues. It's supposed to be Rodriguez Domingo [speaker001:] I apologize for the error Mr. Domingo. To verify your identity, could you provide me with your zip code, phone number and email address please? [speaker002:] zip code is 43981, phone number is 145-800-0498, and my email is rodriguezdomingo612@gmail.com [speaker001:] Thank you. Just one moment while I update your account for you. I've update your account to reflect your corrected name. Is there something else that I can help you with? [speaker002:] Thank you! Nothing eelse. else* [speaker001:] You're welcome and I hope you enjoy the rest of your day. [speaker001:] Hi, I'm Danny. How may I help you today? [speaker002:] hello i just put in an order and the shipping cost seems really high to me i'm just checking to see if there was a mistake: hoping for a refund if so [speaker001:] No problem. Give me one moment. May I get your full name or Account ID? [speaker002:] sure Norman Bouchard OYBAVS3PKO [speaker001:] Okay. May I get your username, email, and order ID. [speaker002:] nb783199, nb783199@email.com, 1984686801 [speaker001:] What does the delivery status say? Order received or In transit? [speaker002:] Out for Delivery [speaker001:] Okay. I'm going to refund you some of the delivery fee. $8 is our standard delivery fee. [speaker002:] oh awesome. thanks [speaker001:] Is there anything else I can help you with? [speaker002:] that was it, thanks [speaker001:] Have a nice day. [speaker001:] Hi, How can I help you today? [speaker002:] Hey, why isn't the site taking my credit card? I have plenty of room on my card to charge stuff, [speaker001:] I'm sorry, letme look into that for you. [speaker002:] Wonderful, thanks [speaker001:] Have you tried entering your credit card information multiple times? [speaker002:] Yes, numerous times. [speaker001:] And have you logged out of your account and signed back in? [speaker002:] Let me give that a whirl, one moment here. [speaker001:] Ok:] [speaker002:] It's still giving me grief here. It's still not accepting the old Mastercard here. [speaker001:] And your credit card is not expired, correct? [speaker002:] Oh, I really feel like a total goof, My card expired in 2018! So, should I just update that in the system on my end? [speaker001:] Yes, that should be all you need to do! Can I help you with anything else today? [speaker002:] That's great, phenomenal. You're a delight, No, that'll be it. Thanks again so much. You have yourself a bright sunshine-y day. [speaker001:] No problem, that's what I'm here for:] You have a wonderful day too! [speaker001:] Thank you for contacting Acme brand. May I have your name please? [speaker002:] Hello, I need to check the status of my order as the delivery time is wrong and it needs to be changed [speaker001:] ok i will be happy to help you out with that to best assist you, i will need your name, account ID, and order ID please [speaker002:] Joyce Wu, N3Y0WIBQ01, 4471206320 [speaker001:] ok, what time does your delivery need to be changed to? [speaker002:] it needs to be next weekend [speaker001:] do you have the shipping status? [speaker002:] in transit [speaker001:] Ok, I am so sorry Joyce. Since it is already on the way, i can't do anything to help youl I am really sorry. is there anything else i can do? [speaker002:] That is all thank you [speaker001:] thanks for being a customer.have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Hi I have a question about your website. I've been trying to purchase a pair of jeans but it's loading really slow. can you help? [speaker001:] Happy to help, may I have your name please? [speaker002:] Crystal Minh [speaker001:] thanks Crystal. I will write up a report about the slow speeds for the website team to fix. did you try logging out and logging back in? [speaker002:] no hold on didn't see to work. It's still slow seem [speaker001:] how about try visiting another website first? [speaker002:] let me try that no still slow seems to just your site [speaker001:] got it. Did you try closing all the other tabs on your broswer? [speaker002:] no let me try that. I have a lot open [speaker001:] and also other programs that may be running. too many programs running can cause a slowdown. [speaker002:] ok it's running better. I had 30 tabs open... [speaker001:] that may be the problem. is there anything else that I can help you with? [speaker002:] that's it. thanks for the tips! [speaker001:] Have a nice day! [speaker001:] Hi how can I help you [speaker002:] Status of order cause method of payment seems to be wrong [speaker001:] OK what's your full name [speaker002:] Name: Crystal Minh Phone Number: 644-4061 Member Level: Bronze Account ID: IFQL7ZFTFY [speaker001:] And order id please [speaker002:] Order ID: 2596720643 Payment Method: Debit Card [speaker001:] Shipping status? [speaker002:] Yes [speaker001:] Order Recieved, in transit, out for delivery or delivered? [speaker002:] Order received [speaker001:] And you want to switch to debit card, correct? [speaker002:] Yes [speaker001:] OK, it's done. Anything else? [speaker002:] Thanks No [speaker001:] Have a nice day [speaker001:] Hello, how may I help you? [speaker002:] Hi, I'm a silver member and I wanted to know something about a certain product. [speaker001:] Sure, what would you like to know? [speaker002:] I want to buy a pair of Michael Kors jeans for my boyfriend, but since we've been stuck inside, he's gained some weight. Do they come in a larger size? [speaker001:] Yes, the jeans come in a pretty wide variety of widths. If they're listed as empty on the website, they are currently out of stock. We restock jeans at the beginning of the month, so you can check back if the large sizes aren't here now. [speaker002:] Okay, maybe he will have lost the weight by then. Thank you. [speaker001:] Hopefully! You're welcome and have a great day. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I'm considering buying some stuff on your site but I want to know how to get the premium membership first maybe [speaker001:] Ok I would be happy to get the answer for you. So our memberships are earned vs. bought. For example, if you spend 500 within the year you become a bronze, silver membership is 1000 and gold is for 2000 in purchased. You get rewarded to shop. [speaker002:] oh i see didn't know if you paid for it directly [speaker001:] Is there anything other questions you have? For subscriptions you do pay but for memberships you do not. [speaker002:] right you've cleared it up for you think I was conflating the two no think you've answered all my questions thanks [speaker001:] Great. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello, how can I help you today? [speaker002:] I have an issue with my bill [speaker001:] Happy to help, may I have your full name please? [speaker002:] Joseph Banter It looks like I was charged again for the tshirt I bought last week [speaker001:] thanks Joseph. Did you get an email for that? [speaker002:] No it just showed up on my credit card statement [speaker001:] To validate your purchase, can I have your username, email address and order id please? [speaker002:] acct id P2P6BOIPIQ order id 9733302000 [speaker001:] thanks. Sorry, I actually need your username and email address. [speaker002:] jb092@email.com username jb9773TYH3 [speaker001:] Perfect, your data has been verified. your additional charge has been credited back to your account. [speaker002:] thanks [speaker001:] Great, is there anything else that I can help you with? [speaker002:] that's it, thanks [speaker001:] Have a nice day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I received wrong color and I'm not happy [speaker001:] I am sorry to hear that. [speaker002:] Rodriguez Domingo [speaker001:] Let me help you return so that you can get the right color. [speaker002:] 6313133820 2020-01-21 [speaker001:] Could I have your username, email address and order id to validate your purchase? [speaker002:] rdomingo781@email.com rdomingo781 6313133820 [speaker001:] Thank you What is your membership level? [speaker002:] Bronze [speaker001:] Bronze members only have up to 90 days to return a product. Unfortunately it has been more than 90 days and we cannot process a return right now. [speaker002:] But I was sent wrong color It's not my fault [speaker001:] But our policy only lets return to be processed for up to 90 days and it has been more than that. I really cannot do anything more. [speaker002:] May I speak yo your supervisor [speaker001:] I can let my manager know to call you to see if the problem can be resolved. Would you like that [speaker002:] Ok ty Yes please [speaker001:] I will the manager know, they will call the number on file. Can I help you with anything else? [speaker002:] No ty [speaker001:] Have a good day. [speaker001:] Hello, how can i help you today [speaker002:] Hi, I'm curious about the width of Calvin Klein brown boots. Are they regular or wide? I'm looking at them but want to see if they will fit. [speaker001:] The boots come in a variety of sizes but generally they are made wider. They all have an additional 16th width. [speaker002:] Mmm, ok, thanks. I'll think that over and then place my order. Thanks and goodbye. [speaker001:] No problem have a nice day [speaker001:] Thank you for contacting Acme brand. May I have your name please? [speaker002:] Hi yes Alessandro Phoenix [speaker001:] Thank you. How can I help you today Alessandro? [speaker002:] I need to check my shipping status. I haven't received my package. [speaker001:] Thank you, can I have your order ID and account ID? [speaker002:] CWR3QUOVC1, 2197301573 [speaker001:] thank you. what is your username and email address please? [speaker002:] aphoenix509, aphoenix509@email.com [speaker001:] How many days have you been waiting? [speaker002:] 5 days [speaker001:] Okay, sometimes the orders are incorrectly marked as "delivered" but they may still take a few more days to arrive I would wait a few more days to see if you get it and then contact us right now delivery is slow because of covid 19. [speaker002:] Ok, I understand. [speaker001:] is there anything else I can help you with? [speaker002:] No thank you so much [speaker001:] thanks for being a customer! [speaker001:] Hello! How may I help you? [speaker002:] Hi, my name is David. How are you today? [speaker001:] I am great Dave. How may I help you? [speaker002:] Well, I have never purchsed from you before but was thinking of placing an order. I would like to know what type of reffund policy you have. [speaker001:] Of course! We do accept refunds! But ONLY for items that have yet to be shipped. When you request a refund make sure you have order ID, username, and email. [speaker002:] Hold on...items not yet shipped? Why would I want to return something that hasn't even shipped yet? [speaker001:] Yes, that's the REFUND police. policy* Would you rather have the return policy? [speaker002:] Okay not a very good policy, in my opinion, but thank you for your time. [speaker001:] Thank you. Is there anything else I can help you with? [speaker001:] Hi! How can I help you today? [speaker002:] The website is really slow. What's going on? [speaker001:] I will find out. [speaker002:] Thnx [speaker001:] Did you try to log out then in? If not, please do [speaker002:] I'll do that I did but it didn't help [speaker001:] Oh, can you try going to another website and see if its slow aswell? [speaker002:] Other sites are ok [speaker001:] Can you try closing all tabs in your browser aswell as programs? Those tabs can cause some real issues! [speaker002:] I did but it's still slow [speaker001:] Alright, I will purchase it for you then. What is your credit card number? [speaker002:] Thnx You can use the one on file [speaker001:] Alrighty! and what is the name of the product? [speaker002:] It's a pair of Guess boots [speaker001:] I have purchased the boots. [speaker002:] Thnx [speaker001:] Is there anything else I can do for you today? [speaker002:] That's it. Thank you [speaker001:] Great, you have a good day! [speaker001:] Welcome to AcmeBRands. How may I help? [speaker002:] I'd like to check on my order because my payment method seems to be wrong [speaker001:] OK. You would like to update your payment method? [speaker002:] I guess so [speaker001:] OK. Let me get your full name and account id [speaker002:] David Williams and 2KFVULTEGN [speaker001:] OK David, I have pulled up your account. [speaker002:] thanks [speaker001:] You're welcome. You believe the payment method was wrong? [speaker002:] it looks like it [speaker001:] Ok. Let me get your order id so I can look up the order [speaker002:] 1416790626 [speaker001:] Thanks. I have verified your ID. What is the shipping status? [speaker002:] In transit [speaker001:] OK. I made a note of that. [speaker002:] thank you [speaker001:] OK. I can change that immediately. What payment method would you like to change to? [speaker002:] Debit Card please cool [speaker001:] Excellent. I have updated the payment method. Anything else I can help with? [speaker001:] Hi, how can I help you? [speaker002:] I need to check the status of my order [speaker001:] Okay, can I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, what were you wondering about with your order? [speaker002:] It looks like the payment method is wrong [speaker001:] Okay, can I have your account ID and order ID? [speaker002:] L0X6WBHQPG 6809486239 [speaker001:] What is the shipping status of the item? [speaker002:] It's been delivered already [speaker001:] Okay, since it has already been delivered we can only change the payment method for future orders. Would you like to change it? [speaker002:] yes [speaker001:] Okay, what is the new payment method you want to use? [speaker002:] Debit Card [speaker001:] All done, is there anything else you need? [speaker002:] No, thank you [speaker001:] You're welcome, have a nice day. [speaker001:] Hello how can I help you today? [speaker002:] Hi, the promo code I just received two days ago is invalid. [speaker001:] Two days ago? Well let me see how I can help. Can i start with your full name or account id to bring up the account? [speaker002:] Alessandro Phoenix [speaker001:] I see the issue is indeed on our end, a new promo code will be generated. HL5PE here is your new promo code, sorry about the issue. Was there anything else I could help with? [speaker002:] Thank you for your help! That was fast. That's all I needed today. [speaker001:] very quick, have a good day [speaker001:] Hi, what can I do for you? [speaker002:] Hello! I want help with my premium subscription I love the benefits so much! I can't imagine how I lived without them [speaker001:] Okay, what kind of hep did you need? [speaker002:] I really want to keep my subscription active but I am not sure how to pay the fee Can you help me figure this out? [speaker001:] So you would like to pay your bill? [speaker002:] Yes I would [speaker001:] Can I have your name? [speaker002:] I think the annual fee is due Alessandro Phoenix [speaker001:] Okay, can I have your account ID and order ID? [speaker002:] EPDWFLBDYY 5487813129 [speaker001:] Okay the amount is 99, how much did you want to pay today? [speaker002:] I would like to pay all of it [speaker001:] Do you have your credit card number? [speaker002:] Can you use the card that I have on file? [speaker001:] Yes I can. Okay you are all set [speaker002:] Oh great! [speaker001:] Is there anything else I can do for you? [speaker002:] I am so happy to keep my subscription No, that was it Thanks for helping me! [speaker001:] No prblem, have a nice day [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello. I am running into issues with my promo code. I would like to buy some things. [speaker001:] Let me help you with that. What is the problem with the promo code? [speaker002:] I would like to know when it expires. [speaker001:] Ok Let me find out for you. [speaker002:] How long are they good for? [speaker001:] Have you tried and it didn't work or do just want to know in general? [speaker002:] Just in general. [speaker001:] Ok. Promo codes expire 7 days after being issued. The expiration date is at the bottom of the paper [speaker002:] Oh great. I still have a few days to decide what I want. [speaker001:] Yes They work on all items in the store except for jewelry Can I help yo with anything else? [speaker002:] That works for me. That was all I needed. [speaker001:] Have a good day. [speaker001:] Hi! How can I help you today? [speaker002:] I think the wrong card was used to process my order. can you check on my order status and change the payment method. [speaker001:] Sure, I can help you with that. Can I have your full name please? [speaker002:] Chloe Zhang [speaker001:] Thank you, Chloe. I also need your account ID and order ID. [speaker002:] Account ID: LFHNEYX439 Order ID: 4651209467 [speaker001:] And what is the shipping status on your order? [speaker002:] order received [speaker001:] Perfect, we can go ahead and change the payment then. What form of payment would you like to use? [speaker002:] my master card [speaker001:] Okay and what is the credit card info? [speaker002:] 999999999999999 experation date 1225 [speaker001:] Perfect. Your credit card info has been updated. Anything else I can help you with? [speaker002:] nope, that covers it! thanks! [speaker001:] You're welcome! Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] When does annual sale end? [speaker001:] Glad to help. May I have your name please? [speaker002:] Joyce Wu [speaker001:] thanks Joyce. Give me a second. This year, the annual sale started on January 23rd and ended on January 31st. [speaker002:] ok [speaker001:] Is there anything else that I can help you with? [speaker002:] no [speaker001:] Have a nice day! [speaker001:] Hello and welcome to AcmeCorp. How can I help you today? [speaker002:] I need to get into my account and have forgotten my password [speaker001:] Sure, I would be happy to assist you with recovering your password. Can I have your full name please? [speaker002:] Crystal Minh [speaker001:] Thanks Crystal. Do you happen to know your username? [speaker002:] crystalm168 [speaker001:] Thanks, we're going to reset your password for security reasons. Can I get your PIN number or the answer to your security question? [speaker002:] My pin# is 31459 [speaker001:] Great, your new password is 9pvh5ih8n9d. You can sign into your account with that and then change the password to whatever you would like. [speaker002:] Thank you! [speaker001:] Is there anything else I can help you with today? [speaker002:] No that is all, much appreciated [speaker001:] Wonderful, hope you have a nice day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hi I want to add this MK shirt to my order can you help me with that please it's kinda urgent I was going to add it to the cart but then I checked out and forgot to [speaker001:] OK. I can help. One moment. [speaker002:] cool thanks [speaker001:] May I have your full name or account ID [speaker002:] David Williams my account number is NYR3EEPECS I think [speaker001:] OK. What is the order ID as well? [speaker002:] 8841081444 [speaker001:] Thanks. I have verified your ID. What is the shipping status? [speaker002:] In transit [speaker001:] What is your member level? [speaker002:] I checked out as guest My account reads guest level [speaker001:] I apologize. Guest members cannot have orders altered. Anything else I can help with? [speaker002:] Oh no so I can not add the item [speaker001:] No. I am afraid not. [speaker002:] oh no well okay [speaker001:] Sorry. Have a good day. [speaker001:] Thanks for shopping with AcmeBrands! How may I help you? [speaker002:] I would like to check the status of my refund. [speaker001:] Okay, I can help you with that. May I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] Thank you. May I have your username, email address, and order ID to validate your purchase? [speaker002:] Email Address: alessandrophoenix149@email.com Username: alessandrophoenix149 Order ID: 2654376395 [speaker001:] Your refund is in progress and it will be completed online. [speaker002:] O.k. thank you. Just wanted to double check [speaker001:] You're welcome! Is there anything else you need today? [speaker002:] That's all thanks [speaker001:] Have a nice day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi....The Tommy Hilfiger shirt I am looking for is 84$ but all other websites sell it for 49$. Is there any way you can match their price? [speaker001:] I will find out, just a moment. [speaker002:] thanks [speaker001:] What is your account ID? [speaker002:] DFTB4WDNVL [speaker001:] I will also need your full name and order ID. [speaker002:] Joyce Wu and the order id is 6629848056 [speaker001:] Unfortunately, our prices change dynamically with an algorithm and it is out of my control. I am sorry about this. [speaker002:] I will sadly have to buy on other websites next time. I understand though that you don't have anything to do with this. thanks [speaker001:] I am willing to offer a promo code for the item? [speaker002:] that would be super! [speaker001:] We really value your business here. [speaker002:] thank you so much! I appreciate it [speaker001:] Your promo code is S4BIG I hope that you get to use it!! [speaker002:] i will put it to good use for sure! [speaker001:] Is there anything else I can do for you today? [speaker002:] nothing else...have a good day! [speaker001:] I appreciate it, you too!! [speaker001:] hello [speaker002:] Hi, how can I help you? [speaker001:] something seems wrong I know for a fact that I only ordered one jacket but the email confirmation says I ordered two [speaker002:] Okay, let me check that out for you! Can I have your full name please? [speaker001:] Sanya Afzal [speaker002:] Thanks. Can I get your account ID and order ID to find the order? [speaker001:] my account ID is 2I3BUVZXRD and the order # is 6008109824 [speaker002:] Thanks. It looks like this was a mistake on our end. Do you know your shipping status? [speaker001:] yea it says order received [speaker002:] Great news! The order hasn't shipped yet so I can remove the extra item and issue a refund. How much was the extra cost? [speaker001:] $89 [speaker002:] I've sent you an $89 refund. I'm so sorry about the inconvenience. [speaker001:] it's ok thank you for your help [speaker002:] Is there anything else I can do for you? [speaker001:] no, that was all [speaker002:] Okay, have a great day! [speaker001:] Hi, there. How may I help you? [speaker002:] hi I want to view my shopping history online. However, I cannot access my account because I lost the phone I use for two-factor authentication [speaker001:] Okay, I can help you with that. [speaker002:] ok [speaker001:] May I have your full name? [speaker002:] Sanya Afzal [speaker001:] May I have your email address? [speaker002:] I don't remember it, sorry. Is there other info that I can give you? [speaker001:] Yes, if you have a PIN, then I can use that. [speaker002:] 255640 [speaker001:] I am going to reset the code and send it to the email address I have on file: safzal@yahoo.com [speaker002:] Cool, thanks! [speaker001:] I am also going to send you a link about best security practices. [speaker002:] Thank you [speaker001:] Is there anything else I can help you with? [speaker002:] Not today. [speaker001:] Have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] can you tell me about the membership levels? [speaker001:] Certainly. We offer three membership levels: Bronze, Silver, and Gold [speaker002:] Okay I asked cause I was thinking of buying stuff [speaker001:] Membership is based on your purchase history, so if you make $500 worth of purchases in a year, you gain Bronze status for the rest of the year, plus the next year [speaker002:] thank you [speaker001:] You're welcome. Is there anything else I can help you with? [speaker002:] no [speaker001:] Ok. Have a great day [speaker001:] HI! How can I help you today [speaker002:] Hi! I purchased a pair of Tommy Hilfiger boots but I do not need them anymore [speaker001:] Sure I can help with that. [speaker002:] I was hoping you could help me get a refund [speaker001:] Can I have your name [speaker002:] before the item ships Norman Bouchard [speaker001:] Can I have your username, email address and order id [speaker002:] Username: normanb3 normanb3@email.com Order ID: 7460371957 [speaker001:] How would you like your refund? Credit card? [speaker002:] Debit Card that I used to make the purchse the refund amount is 474 $74 [speaker001:] I have issued the refund for you. Is there anything else I can help with [speaker002:] Thank you for your help. You have been very helpful [speaker001:] You're Welcome! Have a great day [speaker001:] Hello, thank you for reaching out to us today. How may I help you? [speaker002:] would like to know if the items being delivered are the ones listed on my order statement since my email implied differently [speaker001:] Sure thing, let's see what I can do to help. You received an email about your order being different correct? [speaker002:] yes [speaker001:] What exactly did the email say. Were there additional items? [speaker002:] different items such as a different shirt and different type of boots [speaker001:] Alright. Could you provide me with your Full name and account ID please? [speaker002:] Albert Sanders. alberts2 [speaker001:] Alright I pulled up your account. You Account id should be a string of numbers and letters. And I'll also need the order ID which should just be numbers [speaker002:] CROCNGT200. 6271736353 [speaker001:] Great I was able to pull it up. Let me check and see if there may have been an error in the email. [speaker002:] ok [speaker001:] Alright it looks like there was a mistake. Could you tell me the shipping status of the order? [speaker002:] out for delivery [speaker001:] Unfortunately because the items are already out for delivery I wont be able to remove them. When the package arrives please contact customer support right away and we'll set you up with a shipping label to return the unwanted items [speaker002:] ok [speaker001:] Was there anything else I could help you with? [speaker002:] no. that is all [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello! Thank you for contacting us today! How can I help you? [speaker002:] Hi there. I believe I've been charged double for my subscription so I want to figure it out. [speaker001:] Sure I can look into that for you. Can I get your name please? [speaker002:] This is Crystal Minh. If you need it, my account ID is XN5IHJIZDF. [speaker001:] Thank you, Crystal. Can I get your Order ID as well? [speaker002:] Oh, okay. It's 5888412085. [speaker001:] Perfect. Thank you. What is your membership level Crystal? [speaker002:] Gold! [speaker001:] Great! How much was the charge that is incorrect? [speaker002:] I don't know, all I know is I was charged twice. But I don't have the exact numbers on me right now. [speaker001:] Oh okay. Let me refund that for you. [speaker002:] Thanks so much! Have a nice day! [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Whats status of my order? and some extra fee added for no reason? [speaker001:] I can help with that, could you give me your full name and Account ID? [speaker002:] Name: Albert Sanders Account ID: NBKLKQ5BKS [speaker001:] Thank you, please send me your order ID as well so I can pull that up. [speaker002:] Order ID: 1952264113 [speaker001:] Ok I have everything verified in the system. Let me check on that fee for you. [speaker002:] ok [speaker001:] Can you send me your membership level please? [speaker002:] silver [speaker001:] Thank you. We are sorry that you got an unknown fee and we will certainly refund you for it as soon as possible. Is there anything else I can help with? [speaker001:] Hi, how may I assist you today? [speaker002:] I would like to know more about this shirt because i am considering buying it [speaker001:] ok, what would you like to know? [speaker002:] How can I wash this shirt? [speaker001:] Ok, let me check that for you. Ok, i have found the answer here lthough this is a premium shirt, the maintenance is quite straightforward. You can throw it into the washer with all your other clothes, and wash it normally. Does that answer your question? [speaker002:] Ok, yea that sounds about right I don't have to do anything special then? [speaker001:] We recommend using the color guard with clean detergent to save the color, but that is up to you [speaker002:] great, good to know [speaker001:] do you have any further questions today? [speaker002:] nope that's it, thanks! [speaker001:] wonderful, have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] Hi, I need to check the shipping status of an order It's been 9 days, and unfortunately, I haven't received anything yet, so I'm starting to wonder [speaker001:] Sure I can help you check shipping status. Lets definitely look into that. [speaker002:] Rodriguez Domingo is the name on the account [speaker001:] Can I have your name and Account ID please? Thank you. One moment please. Can I now have your username, email and order Id please? [speaker002:] yes, rd241593; rd241593@email.com; 6311080589 in that order [speaker001:] Thank you. Let me pull this order up and get you sorted out. So it has been 9 days correct? [speaker002:] yes [speaker001:] Lets get a new shipment out to you. It should have definitely reached you by now. Can I have your address? [speaker002:] 8449 Lexington Ave Raleigh, TX 30212 [speaker001:] What item did you order? [speaker002:] It was an $84 Tommy Hilfiger Jacket, the $64 Michael Kors shirt, and the $94 Tommy Hilfiger shirt [speaker001:] Alright I am sorry your package was lost but I have sent these items back out to you. So just to wrap up you wrote in today because your order went missing? [speaker002:] Yes, that was all [speaker001:] Great. Have a nice day. [speaker001:] hello [speaker002:] Hell and thank you for contacting us, how can I help you today? [speaker001:] i need to update the address [speaker002:] Updating your address, we can take care of that. Can I Have your first and last name please? [speaker001:] Alessandro Phoenix [speaker002:] Thank you, now to clarify, were we updating the address on your account or changing the shipping address for a package? [speaker001:] just updating the address on my account [speaker002:] Sure thing, for an address change Ill need to check a few things, First what is the current address on file? [speaker001:] you should have that, please update it to 6901 Lexington Ave San Lima, MI 77340 to 6901 Lexington Ave San Lima, MI 77340 [speaker002:] The purpose of asking for that information is for verification. I'm taking note of the updated address but I'll need the previous address, zip code and phone number. [speaker001:] i believe one digit is wrong. you have 6900 but should have 6901 Phone Number: 601-0439 [speaker002:] Thank you very much, one last thing and we can get the address updated, do you have your e-mail address or username handy? [speaker001:] yes Email Address: ap121578@email.com Username: ap121578 [speaker002:] Thank you very much now lets get the address updated. [speaker001:] ok thank you verymuch [speaker002:] Not a problem, is there anythign else I can help you with today? [speaker001:] no, thank again [speaker002:] Have a great day! [speaker001:] Hi! How can I help you? [speaker002:] Hello there, I have quite an odd request today, would it be possible to add a mongram of my name to the guess jeans that I recently ordered? [speaker001:] Well, we don't specifically offer monograms, but we do offer free tailoring for our members. I'm sorry I don't have the answer you were probably looking for. [speaker002:] I just need my name stitched onto my jeans [speaker001:] I'm sorry, I was looking at the wrong part of our FAQ. I'm still a little new, forgive me. Stitching costs 30 cents per character for the first 15, and 10 cents per character after that. Is there anything else I can help you with? [speaker002:] What would my total be to stitch Chloe Zhang onto the jeans [speaker001:] It would be $3 total to stitch that name on the jeans. [speaker002:] May I have that service added to the jeans in my latest order? [speaker001:] What is the shipping status on your order? [speaker002:] My order statement does not include that information [speaker001:] Okay, well we would need to know if it has already been shipped or not in order to do that. Is there anything else I can help you with? [speaker002:] Can you please check the shipping status? [speaker001:] Okay I have added it to your order. Anything else? [speaker002:] No thank you [speaker001:] Thanks, have a good day. [speaker001:] Hello, how can I assist you? [speaker002:] I want to check the status of my order because I ordered only one item but my email confirmation says I ordered two. [speaker001:] May I have your name or your account ID? [speaker002:] Account ID is YKDINOHB1B [speaker001:] And can I get your name and the order ID? [speaker002:] Name is David Williams, Order ID is 8789607957 [speaker001:] There does appear to have been an error.. What is the shipping status of the order? [speaker002:] It says Delivered [speaker001:] Ok, I can offer you a refund now and begin a return process later. How much was the cost of the item? [speaker002:] The cost of the item is $79 [speaker001:] We will contact you shortly with information about returning the extra item. Is there anything else I can help you with? [speaker002:] No [speaker001:] Have a good day. [speaker001:] Hi! Thank you for contacting us today. How can I help you? [speaker002:] I'm pretty upset that a jacket that I ordered is now saying that it is out of stock. Do you know when it will be back in stock? [speaker001:] I am so sorry that happened to you Yes, let me look in to that for you [speaker002:] It is a Calvin Klein jacket that is $54. [speaker001:] Thank you for letting me know! Give me a moment to look further into this for you Jackets are restocked at the end of the month. I do see the Calvin Klein jacket will be back in stock then Please check back on the website then [speaker002:] So, then my item should be delivered by the end of the month? [speaker001:] Yes! It will be [speaker002:] I sure hope so. I am needing it now and am so disappointed that I am having to wait. Thank you for your help and I hope you have a good day. [speaker001:] You have a great day also [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi Can you help me with something? I need to check my order But I was on a camping trip this weekend [speaker001:] Let me help you with that. [speaker002:] And I lost my phone It's the phone that I use to do that two-factor thing to get into my account Now I can't get into my account Can you help [speaker001:] So you want to reset your Two Factor Authorization? [speaker002:] I guess so [speaker001:] Could I have your full name or account id? [speaker002:] whatever you need to do so I can get into my account Albert Sanders [speaker001:] I will need your email address so that I can email you the reset code. [speaker002:] okay it's albert.sanders@gmail.com [speaker001:] I will send you the reset code to your email address. [speaker002:] okay [speaker001:] I am also sending you a link about security best practices. [speaker002:] I am checking my email right now [speaker001:] Can I help you with anything else? [speaker002:] oh I see the reset And I just got into my account! Great! I will be more careful in the future certaintly [speaker001:] Thats great Can I help you with anything else? [speaker002:] I don't need anything else [speaker001:] Have a good day. [speaker001:] Hi, how can I help you? [speaker002:] Can I change my shipping address? [speaker001:] Sure, you would like to change the address on your account? [speaker002:] I'm no longer living in my old address, and I need to have it changed before my order comes. yes [speaker001:] To clarify, are you looking to change the address for the order, or on the account itself? [speaker002:] I need to change it for the order first. [speaker001:] Okay, can I have your full name? [speaker002:] Albert Sanders [speaker001:] Thank you, what is the shipping status of the order? [speaker002:] it says out for delivery [speaker001:] Okay, i will need your username, email, and order ID. [speaker002:] albertsanders673 albertsanders673@email.com 0782574729 [speaker001:] And where do you need it shipped to? [speaker002:] 2829 Lexington Ave Newark, CA 8776 [speaker001:] Great, your order will be shipped to your new address. Is there anything else I can help you with? [speaker002:] no thats all [speaker001:] Okay, thank you and have a nice day. [speaker001:] Hello, how can I help you? [speaker002:] Hi. I'm looking to buy a Calvin Klein jacket and I have a question for you. I'm just wondering what material it is made out of? [speaker001:] Hello, the outside of the jacket is made with synthetic materials such as polyester, nylon, and tricot, to ensure it is wind-proof. The inside of the jacket is lined with cotton, which optimizes the jacket for insulation and body heat retension. [speaker002:] Oh, that sounds very nice and comfy. Thanks for the information! [speaker001:] It really is! I love mine Anything else you need? [speaker002:] That's all. Thank you., [speaker001:] Have a great day] [speaker001:] Hello, how can I help you today? [speaker002:] I got this promo code about a week ago, and it's not working. Every time I enter it, I'm told it's invalid [speaker001:] Glad to help. May I have your full name please? [speaker002:] Crystal Minh [speaker001:] thanks Crystal. Give me a second. Do you remember if the promo code was issued more than 7 days ago? [speaker002:] It was 8 days ago [speaker001:] I will check the system about this problem. [speaker002:] ok [speaker001:] No worries, I will give you a new promo code. [speaker002:] oh thanks! [speaker001:] the new promo code is 2J9PE. [speaker002:] thank you! [speaker001:] Great, is there anything else that I can help you with? [speaker002:] nope that covers it. thanks again [speaker001:] Have a nice day! [speaker001:] I forgot my username. I can't log in. [speaker002:] Sure, I'll be happy to help you with that, thanks for contacting AcmeCorp. May I please have your name? [speaker001:] Albert Sanders [speaker002:] Hi Albert. Next, can I have two of the following: zip code, phone number, email address? [speaker001:] zip code is 25180, my email is alberts7@email.com [speaker002:] Thanks, you're all verified. You username is asanders1 [speaker001:] Thank you!! [speaker002:] You are so welcome. Is there anything else I can help you with today? [speaker001:] No, Have a great day! [speaker002:] Great, you too! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] How does the shirt shrink after I wash? [speaker001:] One moment. Let me check. If you was using hot water, it could shrink the material. [speaker002:] oh [speaker001:] We suggest that you clean it using cold water. [speaker002:] ok [speaker001:] The fibers tend to stretch under warm conditions. Cold water will prevent this from happening. Hope this helps. [speaker002:] yes thanks [speaker001:] You're welcome. Anything else I can help with? [speaker002:] no [speaker001:] Have a great day! [speaker001:] hi, i am trying to check on the status for an order because the delivery time is wrong and i need to change it [speaker002:] I can certainly take a look for you. What is your full name? [speaker001:] Joyce Wu [speaker002:] Alright, next I need your account ID and the order number please. [speaker001:] VQRJGQ5EKI Order ID: 3216348903 [speaker002:] Alright, do you know if the order has already shipped you should have gotten an email with it's status [speaker001:] yes it says it is out for delivery but i wont be able to get it at that time [speaker002:] I am sorry. If it is already out for delivery, then it is in the hands of the carrier and you will need to contact them. We can no longer change the delivery time. [speaker001:] ok thank you [speaker002:] Sorry about the confusion. Have a great rest of your day. [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] hi, i would like to return my order because the jeans i recieved have a stain on them [speaker001:] Sure thing, I'll try to help you get that return set up Can I please have your Full name? [speaker002:] Norman Bouchard [speaker001:] Thank you Norman and first let me apologize for the product coming with a stain on it. Could I also have your Username Email and the order ID to validate the purchase please? [speaker002:] nbouchard815@email.com Order ID: 6368700455 its ok [speaker001:] Alright everything looks good. Could you tell me your Membership level and the purchase date? [speaker002:] silver 2019-10-26 [speaker001:] Alright great. let's get that return set up. [speaker002:] perfect [speaker001:] Can I have your mailing address please? I'm going to be sending a shipping label to you. [speaker002:] 8896 1st Ave Jacksonville, CA 19682 [speaker001:] And how would you like to do the return. By mail in store or at a drop off location? [speaker002:] ill drop it off [speaker001:] Alright you're all set. Please view your profile page to find the nearest drop off center to you. Did you need help with anything else today? [speaker002:] nope thats it [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] HI! How can I help you today? [speaker002:] Hi! I want to know more about this Tommy Hilfiger jacket [speaker001:] ah yes, what is it you wish to know [speaker002:] How do I detach the hood on it. I can not tell from the picture [speaker001:] i can find that answer for you today, may I get your name please? [speaker002:] Crystal Minh [speaker001:] IfThanks Crystal! I have an answer for you here. There are 5 buttons on the hood that are located on the collar of the jacket. So you can simply snap the hood on and off. was there anything else i could assist with today? [speaker002:] great! thanks no thank you [speaker001:] have a good one! [speaker001:] Hello, thanks for contacting Acme customer support. How can I help you today? [speaker002:] Hi I have a question about a return I made it's been about a month but I don't a refund on my account [speaker001:] I'm happy to help. Can I get your full name. [speaker002:] Sanya Afzal [speaker001:] One moment, Ms. Afzal. I'll need your Username, email address and Order ID so that I can access that order. Do you have that information available? [speaker002:] sanyaa22 sanyaa22@email.com 3923367031 [speaker001:] Thanks. And how long have you been waiting for the refund? [speaker001:] good afternoon, how can I help you? [speaker002:] Hi, I am trying to buy some boots and my cart will not update when I add them to it. [speaker001:] ok, we will try a series of steps and we will see which one solves the problem. First, try to refresh your page and see if it works. [speaker002:] ok, I tried still is not working [speaker001:] ok, now try to log out of your account and log back in. [speaker002:] ok oh hey I think that did it [speaker001:] I'm glad to hear it a pleasure to help you! [speaker001:] Hi, I'm Danny from ACME. How may I assist you today? [speaker002:] Hi I would like to know more about a product because Im thinking about buying it [speaker001:] Sure, that's no problem. What product are you interested in? [speaker002:] The Tommy Hilfiger shirt I'd like to know are the buttons in brown or black? [speaker001:] The Tommy Hilfiger shirt comes with dark brown buttons. They look very stylish and are very much in season. Do you have any other questions about the shirt? [speaker002:] No but thank you [speaker001:] Have a nice day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I'm pretty frustrated with your website right now [speaker001:] Oh no, is the website down? [speaker002:] No, but it's not working like it should. I keep trying and trying to add stuff to my cart but nothing happens!!! [speaker001:] I do apologize, so just to verify the cart is not updating as it should? [speaker002:] Yeah, I added a Tommy Hilfiger shirt, but it doesn't show in my cart. [speaker001:] Lets try a couple things to see if we can get this working again for you. Can you check to make sure the shirt is still in stock? [speaker002:] Yeah, just a sec From what I can tell, yes, the shirt is in stock [speaker001:] Can you try refreshing the page to see if that helps? [speaker002:] Refreshed it and it's still not updating [speaker001:] Lets try logging out and back into your account to see if that will work. [speaker002:] I don't know why, but it looks like that fixed the problem [speaker001:] Great, is there anything else I may help you with today? [speaker002:] That's it. Thanks. [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. Your welcome. [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi, my name's Alessandro Phoenix. I'm having trouble accessing my account I seem to have forgotten my password, of all things [speaker001:] Hi, Alessandro. I'd be happy to help you with that. It happens to the best of us. Do you remember your username? [speaker002:] yes, it's alessandrophoenix877 [speaker001:] Great! Give me one moment while I generate a new password for you. [speaker002:] Thanks [speaker001:] Now, I'll just need your Pin number. [speaker002:] I'm afraid I don't recall ever having a PIN number. Would a security answer help? [speaker001:] Yes, what's your security question answer? [speaker002:] Martinez [speaker001:] Pefect. Your new password is 62nzhl0hkxm. I'm sorry I can't recover your old password, but you can change it to anything you like once you've logged back in. Is there anything else I can help you with today? [speaker002:] Okay, I can get things going with that new password. And, no, I won't need anything else. Thanks for your help [speaker001:] You're welcome. Enjoy the rest of your day! [speaker001:] Hello, how may I help you today? [speaker002:] I forgot my username [speaker001:] I can certainly help you with that. Can I please have your full name or account ID? [speaker002:] Rodriguez Domingo, I do not have a acct id [speaker001:] That's fine. Thank you. Before I can recover your username, I am required to verify your identity. Can you please tell me your zip code and phone number? [speaker002:] 173-3675, zip 94441 [speaker001:] Thank you. Your username is rdomingo1 Is there anything else I can help you with today? [speaker002:] thank you, ill see if i can log on thank worked, I needed to check my order [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] no, thank you [speaker001:] Thank you. Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi! My credit card keeps getting rejected [speaker001:] Let me help you with that. Can you try entering your credit card information again [speaker002:] sure! hold on didn't work [speaker001:] Can you log out of your account and then log back in? [speaker002:] ok hold on [speaker001:] Then try again to enter your information. [speaker002:] that worked. [speaker001:] That is great Can I help you with anything else? [speaker002:] no thank you [speaker001:] Have a good day. [speaker001:] Hi, how can I help you? [speaker002:] Help I lost my phone and can't get into my account because of two factor authentication [speaker001:] Ok, I can help with that I will help reset it by sending a code to your email [speaker002:] alright sounds good [speaker001:] Can I have your full name or Account ID please? [speaker002:] Sanya Afzal [speaker001:] Do you have your email address so I can send the code? [speaker002:] safzal78@yahoo.com [speaker001:] great. Ok, a reset code is being sent to the email address now I'm also sending a link for security tips and best practices. [speaker002:] thanks [speaker001:] your welcome this should have fixed your issue can I help with anything else? [speaker002:] yes i appreciate the help no that was all [speaker001:] ok, have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I was told by my husband that I'm missing $40 worth of credits on my account, and I just wanted to check on that. [speaker001:] Certainly, let's see what we can find out about this. [speaker002:] Thank you! [speaker001:] May I have your full name or Account ID? [speaker002:] My name is Albert Sanders [speaker001:] Thank you for that and I apologize for any inconvenience, could you tell me where these credits are coming from? For instance, a subscription refund, a previous purchase or a promotional package? [speaker002:] They were coming from the premium subscription service. [speaker001:] Very good. Let me enter some info into our system and see what it comes up with, one moment. [speaker002:] Thank you! [speaker001:] According to our systems your credit is actually not missing. It shows up here in your account. This might be an error on the customer interface. [speaker002:] Ok, so the credits are actually there? [speaker001:] So try this really quickly, just log out completely and then log back in and it should show up. [speaker002:] Ok, I'll look [speaker001:] It is almost always a cookie error. [speaker002:] Yes, the credits are there now! [speaker001:] Ah fantastic. I am glad we got that fixed for you sorry about the inconvenience! [speaker002:] No problem, thank you!! [speaker001:] Is there anything else I can do for you today? [speaker002:] No, that's all. [speaker001:] Thank you for your patronage and you have a wonderful rest of your day! [speaker001:] Hello, how may I help you? [speaker002:] Hi, I'm wanting o buy these jeans, but the price is sooo much higher than at other stores... [speaker001:] Sorry, I can look into that. Could I get your name, please? [speaker002:] Sure, it's Norman Bouchard [speaker001:] Thanks, Norman. I'll also need your Account ID and Order ID. [speaker002:] okay, my accout ID is RNNDGUT75Y and my Order ID is 8967210941 [speaker001:] Sorry, but our prices are updated dynamically by an algorithm and the prices are generally out of our control. [speaker002:] well that's unfortunate... there are no discounts available? [speaker001:] Sure, I can get you a promo code to take the price down. [speaker002:] that would e amazing, thank you [speaker001:] The code is OQC4P Is there anything else I can help with? [speaker002:] nope, that's it! [speaker001:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] I want to make sure that my subscription to my shopping service is still active. If I have any remaining balance, I would like to pay it so that my subscription stays active. [speaker001:] Sure, I can help you with that. Could I get your full name, please? [speaker002:] Joyce Wu [speaker001:] Hi, Joyce, allow me a moment to review your account. [speaker002:] ok [speaker001:] I'll also need your Account and Order ID, please. [speaker002:] Ok It is: ZTJZIW7CZD Order ID: 8917987658 [speaker001:] Thank you. Your subscription is currently not active and $14 is due. [speaker002:] Okay. What do I need to do to keep it? [speaker001:] We can pay it now. I can use the card on file. [speaker002:] Sounds great! Thanks! [speaker001:] Okay, you're all set, is there anything else I can do for you? [speaker002:] That is all. [speaker001:] Have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] Ym credit card keeps getting rejected on the website and my card has not expired [speaker001:] Glad to help. May I have your full name please? [speaker002:] Chloe Zhang [speaker001:] thanks Chloe. Did you try entering your credit card information again? [speaker002:] yes same error message popped up [speaker001:] Okay, then try logging out and logging back in your account [speaker002:] Okay, I did that and it worked thank you so much for helping me today [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] that is everything [speaker001:] Have a nice day! [speaker001:] Hi, how may I help you? [speaker002:] got a promo code from you 5 days ago and today I'm putting it in and it isn't working saying it's invalid [speaker001:] Okay, can I have your full name? [speaker002:] I'm Norman Bouchard had a code for this guess t shirt [speaker001:] It appears that there is no error due to the system. May I ask what your membership level is? [speaker002:] says I'm a gold member [speaker001:] Great, as a Gold member we value you very highly. We will generate a new code for your right away. [speaker002:] ok great [speaker001:] Here is your new promo code: GWJ1K This one should definitely work. [speaker002:] wanted to get this shirt but wanted the discount on it great I'll use it now [speaker001:] Great, have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] I got an email saying I ordered multiple items, I only ordered one though my order id is 1154267785 [speaker001:] Okay, let me look into this. Can I have your full name? [speaker002:] Joyce Wu [speaker001:] And your account ID? [speaker002:] CNRYKLENDL [speaker001:] And your username and email? [speaker002:] jwu81 jwu81@yahoo.com [speaker001:] Okay, it seems that the email that was sent to you was wrong. You aren't getting two items and you aren't being charged for two. [speaker002:] great thanks for the info [speaker001:] No worries. Is there anything else I can do for you today? [speaker002:] no that was it [speaker001:] Well then have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] I wanted to check on a shipping issue the cost is just too high [speaker001:] I understand. Is it the general cost of shipping or a specific order that's the problem? [speaker002:] the cost of the shipping [speaker001:] Okay, let me look into this for you. [speaker002:] Rodriguez Domingo is the name on the account [speaker001:] What could we do to give you some satisfaction about this concern? [speaker002:] could I get the fee waived? [speaker001:] Let me see what I'm able to do in that regards. Could I get your username, email address and order ID please? [speaker002:] rd593464 rd593464@email.com 4205942800 [speaker001:] Thank you. What is the current status of your delivery? [speaker002:] Out for Delivery [speaker001:] I can offer to give you part of the shipping cost back as a refund. [speaker002:] that would work [speaker001:] Mr. Domingo your shipping fee has been refunded. Can i help with anything else today? [speaker002:] thats it [speaker001:] Have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] i would like to return an item since it is the wrong size [speaker001:] Sure, I can help you with that can I please have your full name or account ID? [speaker002:] Joseph Banter [speaker001:] Thank you can you please provide me with your username, email address, and order ID? [speaker002:] jb639883 jb6398883@email.com order id 7882655762 [speaker001:] I apologize for the delay Are you sure that your email address is correct? [speaker002:] jb639883@email.com [speaker001:] thank you. Your purchase is verified. To start the return process, can I please have your membership level? [speaker002:] Gold [speaker001:] As a Gold member, you have unlimited returns [speaker002:] ok [speaker001:] Can I have your full address so that I can prepare a return shipping label for you? [speaker002:] 6655 Brushwick Dr La Fayette, TX 11761 [speaker001:] Would you like to return your item by mail, in store, or at a drop off center? [speaker002:] by mail [speaker001:] Your order has been successfully updated. Is there anything else I can help you with today? [speaker002:] no that is all [speaker001:] Thank you so much for shopping with us Have a great day [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hi I just want to make sure I inputted the correct shipping address in my order [speaker001:] Okay. Could I have your name and account ID please? [speaker002:] Alessandro Phoenix Account ID: PKGZZYKIXO [speaker001:] Thank you. Did you get a order statement that showed the wrong address for shipping? [speaker002:] Yes my email [speaker001:] Could you provide your order ID? [speaker002:] Order ID: 1697378270 [speaker001:] Thank you. Please verify your username and email address for the purchase. [speaker002:] Email Address: ap082900@email.com Username: ap082900 [speaker001:] It appears that there is an error in the shipping address. I apologize for this and will update your address to the correct shipping address on your account. [speaker002:] Thank you [speaker001:] I've corrected the address error for you. Is there anything else that I can assist you with? [speaker002:] That's al [speaker001:] Great! Enjoy your day! [speaker001:] Hello, how can I help you today? [speaker002:] Yes i would like to return an item [speaker001:] Glad to help. May I have your full name please? [speaker002:] Albert Sanders [speaker001:] thanks Albert. What is the reason for the return? [speaker002:] yes ordered it for my spouse and it was the wrong size [speaker001:] got it. Can you please let me have your username, email address and Order ID to validate this purchase? [speaker002:] sure my username is albertsanders361, email is albertsanders361@gmail.com and my order id is 7957674533 [speaker001:] Thanks Albert. I also need your membership level to proceed further. [speaker002:] Gold [speaker001:] thanks. Can you reconfirm your email address please? [speaker002:] albertsanders361@email.com [speaker001:] Perfect. Gold members get unlimited returns! [speaker002:] great1 [speaker001:] I need your full address for printing out a shipping label for the return, please. and how would you like to process your return? [speaker002:] 7326 Lexington Ave Raleigh, MI 2821 mail [speaker001:] thanks. You may print the shipping label now and go ahead with the return. [speaker002:] okay great! thank you [speaker001:] Great, is there anything else that I can help you with? [speaker002:] that will be all [speaker001:] Have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] i want you to check something for me. I thought I had $40 in store credits than what I am currently seeing in my account. [speaker001:] Okay, can I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] What was this credit for? [speaker002:] the credits were from a special offer the last time i purchased something [speaker001:] Here is the code for your $40 credit 5GB7Y Sorry about that, is there anything else I can do for you. [speaker002:] ok, i've written it down. you answered my question that i had. thanks. [speaker001:] Have a nice day [speaker001:] hello, how can i help you. [speaker002:] I am having some issues coming up with the money for the premium subscription renewal and wanted to know if I could get an extension [speaker001:] I will be happy to help you with that. Can i get your full name. [speaker002:] Norman Bouchard [speaker001:] I found your account. Now cna i get your account id and order id. I need to verify identity [speaker002:] SSGZZPABMM 7655152545 [speaker001:] Okay, now can i get your membership level. [speaker002:] guest since it was due yesterday [speaker001:] Unfortunately if that is the case I will be unable to extend it. It is already too late. I apologize. [speaker002:] I see [speaker001:] Do you need anything else? [speaker002:] no that was all [speaker001:] Have a great day. [speaker001:] good afternoon, how can I help you? [speaker002:] Hi. My name is Joyce Wu. I need to check my order status, but I lost the phone I use for two-factor authentication. Can you help me? [speaker001:] sure! would you give me your email please so send the reset email sir? [speaker002:] sorry [speaker001:] don't worry [speaker002:] I do not have that information. My phone number is 386-8693 if that helps. [speaker001:] ok can you tell me your pin number with that I can do it [speaker002:] 1234 [speaker001:] With this I already sent the email, in addition to this I will send you a link with security tips to avoid situations like this in the future. [speaker002:] Ok great. Thank you. [speaker001:] all set Mr. Joyce [speaker001:] Hello, how may I help you today? [speaker002:] Hello my name is Norman Bouchard and I am trying to use a promo code but the system says its invalid [speaker001:] I am so sorry to hear that. Please give me a moment to look into that for you. [speaker002:] I want to use it to buy a pair of boots so please help me out [speaker001:] Can you please tell me your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] Thank you. Do you remember when your promo code was issued? [speaker002:] Yeah it was 8 days ago [speaker001:] Please give me a moment to check with the system. [speaker002:] ok sure [speaker001:] I apologize for the inconvenience you experienced. I will immediately generate a new promo code for you. [speaker002:] have nowhere to go lol ok thanks that is really helpful [speaker001:] Your new 20% off promo code is WJPS6 [speaker002:] I guess I will try the promo code now 20% thats pretty good [speaker001:] Please keep in mind that promo codes usually expire after 7 days. Is there anything else I can help you with today? [speaker002:] Ok, I will keep that in mind no that would be all [speaker001:] Thank you. Have a great day! [speaker001:] Hi, how may I help you today? [speaker002:] my search results are broken! [speaker001:] I see, you need help troubleshooting? [speaker002:] yes, i can't find anything! i search for a jacket and all i get are shirts! [speaker001:] what is the exact jacket you need? [speaker002:] tommy hilfiger jacket [speaker001:] ok, can you please try your search again with that exact term? [speaker002:] ok, i tried it but it still didn't work! [speaker001:] and what if you try searching for a different item? such as Gap Jeans? [speaker002:] ok, that seems to work, i actually get Jeans [speaker001:] that is so odd, let me keep looking. what if you log out and log back in again? [speaker002:] ok, give me a second yea, that didn't work either [speaker001:] have you tried clearing your cookies? you can do this in your browser? [speaker002:] ok, i just did that [speaker001:] and then try your original query again? [speaker002:] oh man, now it works! thanks so much! [speaker001:] great, do you have any other questions? [speaker002:] nope, that's all [speaker001:] wonderful, have fun shopping! [speaker001:] Hi, how can I help you? [speaker002:] I'm thinking about buying something but I want to know what your return policy is first [speaker001:] Ok sure, happy to help. What's your name, if you don't mind? [speaker002:] Albert Sanders [speaker001:] Thanks, Albert. Let me take a look. Return policy depends on the level of your membership. Are you a gold member? [speaker002:] yes [speaker001:] Well that's great! Gold members get unlimited returns. Is there anything else I can do for you? [speaker002:] I normally buy from Amazon but thinking of trying you guys...that part sounds great [speaker001:] Ok great. [speaker002:] I guess not [speaker001:] Great, have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I lost my phone, and I can't login to my account to view my shopping history because of the two factor authentication. [speaker001:] Alright. Just to clarify you can't log in because you can't get your two factor authentication? [speaker002:] Yes. I lost the phone that I use for that. [speaker001:] I can help you with that. Can I get your full name or Account ID? [speaker002:] Albert Sanders [speaker001:] I just pulled up your account Albert. If I can get your email address I can send it to you. [speaker002:] as344376@email.com [speaker001:] I am going to email it to you now. [speaker002:] Thanks, I appreciate your help. [speaker001:] I am also going to send you a link about the best security practices. You should be all set. Is there anything else you need today? [speaker002:] No, that's all. Thanks! [speaker001:] Thanks, have a great evening. [speaker001:] Thanks for contacting Acme, how may I help you today? [speaker002:] Hi this is joseph banter i'd like to check the status of my order. the i.d. is 6133423209 [speaker001:] Certainly Mr. Banter. May I ask what specifically you would like to check on? Would you like to know when your order is set to arrive, or did you have a different question today? [speaker002:] i'd like to know specifically which payment method was used. i believe i used my debit card but it hasn't been charged as of yet [speaker001:] okay, I can check on that right away for you [speaker002:] ok thank you [speaker001:] I may just need one more piece of information from you to get the full details. Was xx3209 your Order ID or your account ID? and may I please have the "other" ID number if you have it handy [speaker002:] that was the order number account id is PSIWLUGAEY [speaker001:] Excellent, so if I could just ask for your Account ID, I'll be able to check on your order-ah, thanks! May I ask the shipping status of your order? [speaker002:] IN TRANSIT I BELIEVE [speaker001:] It looks like your order was indeed placed on your debit-card, so if you haven't been charged yet, you will be very shortly [speaker002:] sorry i forgot caps on [speaker001:] not a problem [speaker002:] ok thank you very much for the help [speaker001:] You're very welcome. May I help with anything else today? [speaker001:] Hello. How may I assist you? [speaker002:] I am thinking about getting my name stitched onto a jacket. Can you tell me how much that will cost? [speaker001:] Sure. Do you know how many characters it will be? [speaker002:] well my name is Norman Bouchard that is 15 14 [speaker001:] It's 30 cents per character for up to 15. [speaker002:] well i might add in my middle initial... [speaker001:] So that would be $4.20 I believe. [speaker002:] cool [speaker001:] Scratch that, 4.50 with your initial. Is there anything else I can help with? [speaker002:] who needs it! nah, that is all. thanks! [speaker001:] Haha, okay. Have a great day! [speaker001:] Hello, how may I assist you today? [speaker002:] HI! i wantto know more about jeans. How much does it cost to get them tailored? I need them tailored when i buy them. [speaker001:] What is your membership level? [speaker002:] Guest [speaker001:] Tailoring is $15 dollars with free consultation. [speaker002:] Thank you! [speaker001:] It is free for purchases of 3 or more pairs of jeans. Is there anything else I can help you with today? [speaker002:] NO, that's all [speaker001:] Have a great day. [speaker001:] Hi, how can I help you? [speaker002:] Hi the site is going so slow [speaker001:] Let me check on that for you. I'll let the website team know. [speaker002:] is there anything i can do on my end [speaker001:] Try to visit another website first, just to make sure its not your internet connection. [speaker002:] hello? oh sorry its delayed here too [speaker001:] Yes, please try to visit another website. [speaker002:] its going normal [speaker001:] Oh, okay then. Try to log out and log back in. [speaker002:] ok one sec hmm seems to be going good now hope it lasts! [speaker001:] Great, problem fixed. Anything else you need? [speaker002:] no thanks [speaker001:] Okay, have a nice day! [speaker001:] Hello [speaker002:] Hello, how can i help you [speaker001:] My name is Chloe Zhang and I need to remove an item from my order its a tommy jacket my wifre didnt really liked it so I need to delete that item [speaker002:] Did you order 2 items? but dont want one? [speaker001:] Yes that is correct [speaker002:] Okay, I will see about removing it for you. [speaker001:] Ok thanks [speaker002:] I found your account, chloe. But i need to verify identity for that i need your account id and order id [speaker001:] Ok lets do that what info do you need? [speaker002:] Your account id and your order id. [speaker001:] Order ID: 8482611040 Account ID: AHJTYO9RW5 [speaker002:] thank you everything looks good. Now what is the status of your shipment? [speaker001:] Its out for delivery [speaker002:] Can i get your membership level [speaker001:] Sure Im a silver member [speaker002:] Okay, I will offer a refund of the second item immediately. But when you get it in the mail you can call customer service to get a shipping label and return it. How much was the unwanted item? [speaker001:] Ok thankss a lot that works the cost is $54 [speaker002:] Okay a refund has been made. do you need any more help? [speaker001:] no that would be all thanks [speaker002:] okay have a great day [speaker001:] Hello, how may I help you today? [speaker002:] Hi! I have this subscription service and wanted to check its status I wanted to know if there is any balance that needs to be paid to keep it active [speaker001:] I can certainly help you with that. Can I please have your full name, account ID, and order ID? [speaker002:] Joyce Wu Account ID: UOQBMEOTQU Order ID: 3393663495 [speaker001:] Thank you. So, would you like to know the amount due, if any, for your subscription? [speaker002:] Yes please [speaker001:] One moment please. [speaker002:] I want to keep it active [speaker001:] You have an amount of $49 due three days from now. [speaker002:] Can I pay it now? [speaker001:] Yes [speaker002:] Would you be able to process it for me please [speaker001:] Can you tell me your credit card number or would you like to use the payment method you already have on file? [speaker002:] The one on file please [speaker001:] No problem. Your payment of $49 has been processed using the credit card you have on file with us. [speaker002:] Thank you very much [speaker001:] I will also send you a link to your account so that you can manage your subscriptions in the future. [speaker002:] Appreciate it. Thank you [speaker001:] Do you know your username? You will need your username to login to your account. [speaker002:] I do not actually [speaker001:] your username is jwu1 [speaker002:] Thank you so much [speaker001:] You are welcome. Is there anything else I can help you with today? [speaker002:] Thats all. Thank you for your help [speaker001:] Thank you. Have a great day! [speaker001:] How may I help you? [speaker002:] Hi. My name is Joyce Wu. I would like to do some shopping on the website, but for some reason it is running really slow. Can you help? [speaker001:] Sure, could you try logging out and in again first? [speaker002:] I tried that and it didn't help. Is there anything else I could do? [speaker001:] Yes, try clearing cookies from your browser. [speaker002:] Ok [speaker001:] And then try again. [speaker002:] Clearing cookies worked. It is now running at normal speed. [speaker001:] Great, did you need anything else? [speaker002:] No that was all thank you. [speaker001:] Have a good one. [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] I am trying to make a purchase but my cart doesn't seem to be updating [speaker001:] I'm sorry your having an issue placing your order. Can I have your name please? [speaker002:] Joseph Banter [speaker001:] Joseph, can you try logging out of your account and then back in and see if your cart updates? [speaker002:] That didn't seem to work [speaker001:] Okay. Refresh the shopping cart page and then add the item again and let me know if that works. [speaker002:] Still not working [speaker001:] Go to the product page and check to make sure that the item isn't out of stock. If it's become out of stock, it can't be added to the order. [speaker002:] Oh that looks like it may be the probelm it's out of stock. I should have noticed. Sorry to bother you [speaker001:] Okay, there must have just been a few left while you placing your order. I'm sure they will be back in stock soon and you'll be able to place the order for it. I'm glad I could help. Is there anything else I can assist you with? [speaker002:] No that is all. Thank you [speaker001:] You're welcome. Have a great day! [speaker001:] Thanks for contacting Acme. How may I help you today? [speaker002:] I'm checking on the status of a refund because I also would like to refund the boots that I ordered as well Chloe Zhang [speaker001:] Certainly, I can help you with that [speaker002:] 3418283492 chloezhang193@email.com [speaker001:] Thanks, Ms Zhang. You're reading my mind does your user name match the email? [speaker002:] This isn't my first rodeo laugh out loud chloezhang193 [speaker001:] There we are. And what are the brand name and the purchase price of the boots you wished to return? [speaker002:] Tommy Hilfiger 79 [speaker001:] Okay, I can go ahead and add this to your existing refund. May I confirm the value of that refund? [speaker002:] 179 total Great thank you! [speaker001:] Excellent. You should be all set [speaker002:] Yep all set [speaker001:] Is there anything else I can help with today? [speaker002:] Have a good day [speaker001:] You too [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] I'm trying to check my account but I forgot my username. [speaker001:] No problem, I'd love to help you. Can I please get your full name? [speaker002:] Sanya Afzal [speaker001:] Ms. Afzal, I'll just need a few pieces of information. Can I get your zip code? [speaker002:] 63628 [speaker001:] Great, and can I get your phone number as well? [speaker002:] 940-1794 [speaker001:] No problems. Your username is safzal1. [speaker002:] Awesome! That's all I needed [speaker001:] Is there anything else that I can help you with today? [speaker002:] No that's all [speaker001:] Thanks for shopping with Acme, we appreciate your business! [speaker001:] Hi, how can I help you? [speaker002:] I am looking at my bill and I have been charged for something that I didn't buy. [speaker001:] Oh no! I'm sorry about this! Can I have your full name or account ID so I can pull up your account and fix this for you? [speaker002:] Joseph Banter [speaker001:] Can I get your username, email address, and order ID please? [speaker002:] jbanter5 jbanter5@email.com 2474285358 [speaker001:] Okay, I've refunded the purchase. Again, I'm so sorry about this. [speaker002:] Great, thanks [speaker001:] Is there anything else I can do for you? [speaker002:] No, thank you [speaker001:] Have a great day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, my name's Chloe Zhang. I seem to have forgotten my password [speaker001:] Hi Chloe, I can help you with that. Could I please know your username? [speaker002:] czhang57 [speaker001:] Thank you, one moment please. I can generate a new temporary password for you. I will need to know either your PIN number or answer to your secret question. [speaker002:] Yes, my PIN number is 171549 [speaker001:] Your new password is 4ktoter3o3. Make sure to change this to something you can remember when you log in. Is there anything else I can do for you? [speaker002:] No, that would be perfect, thank you [speaker001:] Have a wonderful day! [speaker001:] Hi, what can I do for you? [speaker002:] Hi I have signed up for a a premium subscription shopping service and i just noticed that i got charged for something i had bought i would like to have that resolved please [speaker001:] You got charged for something you bought? [speaker002:] charged twice i apologize [speaker001:] Okay, no problem were you charged twice for an item or for the subscription? [speaker002:] the item [speaker001:] I am sorry about that. I just need to collect some information first. Can I have your name, account ID, and order ID. [speaker002:] Joseph Banter Account ID: P2MSQ1YLG5 Order ID: 3088484086 [speaker001:] What was the cost of the item? [speaker002:] $59 [speaker001:] Your account will be refunded, is there anything else I can do for you? [speaker002:] That is all. Thank you very much [speaker001:] Again I am sorry about that, have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Can you please tell me if the Michael Kors boots have black or brown lace on them? [speaker001:] Not the laces but the actual boots themselves yes. Ahh scratch that they also have black laces as well. So 90% of our boots are black with black laces. [speaker002:] So all black, got it. [speaker001:] Yup, is there anything else I can do for you today? [speaker002:] no, thanks. [speaker001:] Then have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] Can you check my order's shipping status? It's saying it's been delivered, but I haven't seen it, I think it may have gone to my old address? [speaker001:] Glad to help. May I have your full name please? [speaker002:] Alessandro Phoenix Hello? [speaker001:] thanks. Give me a second. [speaker002:] Thought I lost you for a sec. [speaker001:] No I am always here. [speaker002:] Whoa, that's deep, lol [speaker001:] Can you please let me have your username, email address and Order ID to validate this purchase? [speaker002:] username is alessandrophoenix807 Order ID is 4594844877 Email is alessandrophoenix807@email.com [speaker001:] Perfect. How long have you been waiting for your order? [speaker002:] I think I might've also ordered the wrong thing. It was supposed to be a red Guess shirt, but I think the email said it was a Tommy Hilfiger? About 3 days now. [speaker001:] So do you have two different issues about your order? [speaker002:] Yeah, I do, sorry. I need to see if the right thing's been ordered and where it was sent to. Actually, let's check to see what was ordered. If it was wrong, then I can just cancel the order and do a new one. [speaker001:] Okay, give me a second. [speaker002:] Ok, sorry about that. I'm all scatter-brained today. I wish it was Friday. [speaker001:] It's okay. [speaker002:] Is there a way to cancel the order now? [speaker001:] What is your membership level? [speaker002:] guest [speaker001:] give me a second. [speaker002:] ok [speaker001:] So do you want to change the item instead of cancelling it? [speaker002:] Yeah, we can do that, just need to make sure it's going to the right address then. It needs to be the Guess shirt not the Tommy Hilfiger [speaker001:] Sure, your item has been changed. [speaker002:] Thanks. And it should be delivered to:8910 Circle Drive Baltimore, WA 87344 [speaker001:] No worries, the shipping address is correct. Is there anything else that I can help you with? [speaker002:] Nope, that's it. Thanks a lot for your help. [speaker001:] Have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I was trying to check my account for some information about an order but I seem to have forgotten the password. [speaker001:] Okay, let me help yo u with that. You* Can I have your full name please? [speaker002:] David Williams [speaker001:] And can I have your username? [speaker002:] I have my security answer if it helps [speaker001:] Okay, I'll help you recover your username too. [speaker002:] Thank you [speaker001:] Can I have your Zip code and Email? [speaker002:] 10117 619-5920 [speaker001:] Well I asked for your email But your phone number will do. [speaker002:] Thank you [speaker001:] Your username is dwilliams1 [speaker002:] Appreciate it. [speaker001:] So with that and your security answer I can create you a new password. So what's your security answer? [speaker002:] Alexander [speaker001:] Your new password is: 72qhgtlaxf5 Is there anything else I can do for you today? [speaker002:] Thats very helpful. Thank you [speaker001:] Then have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi I need to check the status of my shipped order. [speaker001:] Happy to help, may I have your full name please? [speaker002:] Joseph Banter [speaker001:] thank you. [speaker002:] Can you confirm the shipping address? [speaker001:] Sure, to verify your identity, I also need your account id and order id please. [speaker002:] Account ID: IB2VZRSYD8 Order ID: 0494833246 [speaker001:] thank you. [speaker002:] It should have been sent to: 5144 Kennedy St Newark, WA 18307, but I have an email stating otherwise. [speaker001:] Got it, Let me check it for you, just a moment. First I need to confirm your purchase. Can you give me your username and email address please? [speaker002:] Username: jbanter9 Email Address: jbanter9@email.com [speaker001:] Looks like your username and email address are incorrect. Can you double check? [speaker002:] Username: jbanter9 Email Address: jbanter9@email.com [speaker001:] Can you give me your zip code and phone number please? [speaker002:] 18307 Phone Number: 148-5916 [speaker001:] thanks for your information. the system said that your shipping address is the same as the one you stated above. The email was incorrect. You can ignore it. [speaker002:] THank you that's all I needed to know [speaker001:] Great, is there anything else that I can help you with? [speaker002:] No, that is all. [speaker001:] Have a nice day! [speaker001:] Hello, how can I help you? hello? [speaker002:] Hi, can you please tell me what the washing requirements are for a Michael Kors jacket in the amount of $94 [speaker001:] sure, I'd be happy to help with that, one moment please while I look that up. So you can wash your jacket in a typical washer and dryer, no need for dry cleaning We do suggest that you put the dryer on low heat to avoid shrinkage Nobody like shrinkage! Is there anything else I can help you with today? [speaker002:] no thank you very much [speaker001:] It doesn't seem like it so I hope you have a great day and enjoy that new jacket! [speaker001:] Hi, how are you doing today? [speaker002:] I am having problems accessing my account because I lost the phone I use for two-factor authentication. [speaker001:] No problem, I can send you an email to reset the code. Can I please have your name and email address? [speaker002:] My name is Albert Sanders, and my email is ASanders234@email.com [speaker001:] Ok, I have sent that email. I'm also sending you a link with information on the best practices to keep your account safe. [speaker002:] Great, thank you! [speaker001:] You're welcome! Is there anything else I can help you with? [speaker002:] No, that was it. Thank you. [speaker001:] You have a great day! [speaker001:] Hi, how can i help you? [speaker002:] Hi see that i was charged twice for my subscription My subscription was supposed to allow for a discount but my bill don't look right [speaker001:] What is your full name? [speaker002:] Sure it's Joseph Banter There is a $74 charged twice [speaker001:] what is your account id and order id? [speaker002:] DUPJTOBARJ r u there hello [speaker001:] Is that your order id? [speaker002:] I thought you wanted the account id ok the order id is 1956225455 [speaker001:] what is your member level? [speaker002:] I am a Silver member Do you see the duplicate charge [speaker001:] Do you need anything else? [speaker002:] No but thanks so much for your help Do you know what happened I am afraid this could happen again [speaker001:] no, i can escalate though to a manager. DO ou need anything else? [speaker002:] If you can not assure me that going forward this won't happen I suggest you get your manager please hello+ [speaker001:] ok i escalated to the manager. they will follow up with you [speaker002:] follow up how what am I waiting on now [speaker001:] nothing [speaker001:] Hello, how can I help you today? [speaker002:] Hey, I want to know more about the Michael Kors jacket that's $94 Can you provide additional information for me? [speaker001:] Okay what is it you want to know? [speaker002:] Do you know how to wash it? Like, can I wash it at home or does it need to be dry cleaned? [speaker001:] All of our jackets can be washed and dried at home in typical appliances Though we do recommend you use low heat when drying [speaker002:] That's great, so no dry cleaning necessary? [speaker001:] No dry cleaning necessary! [speaker002:] Superb, does the jacket have any other special cleaning instructions? [speaker001:] Besides the recommendation that you use low heat or line dry it None [speaker002:] Okay, great. Thanks for your help, that's what I needed to know. [speaker001:] Is there anything else I can do for you today? [speaker002:] That was it, thanks. [speaker001:] Well then have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] hi i was wondering when my promo code expires its springtime101 [speaker001:] You are needing to know how long you have to use the promo code? [speaker002:] yes i was thinking about making a purchase [speaker001:] Promo codes typically expire seven days after being issued. You should be able to find an expiration date printed in small font at the bottom. [speaker002:] ok thank you [speaker001:] Will that be all? [speaker002:] yes thats it [speaker001:] Have a great day! [speaker001:] Hello! How may I help you? [speaker002:] I want to return item, I bought wrong size [speaker001:] Okay. May I have your full name and account ID? [speaker002:] Albert Sanders 123466$# [speaker001:] Thank you Albert. [speaker002:] No problem 😁 [speaker001:] May I have your username, email address, and order iD? [speaker002:] Email Address: as741287@email.com Username: as741287 Order ID: 9069492945 [speaker001:] Thank you. What is your membership level? [speaker002:] Bronze [speaker001:] What is your purchase date? [speaker002:] Sept 09 20191 *2019 [speaker001:] Do you still have your receipt? [speaker002:] Yes [speaker001:] Okay! You can return your with with the receipt [speaker002:] Ok thanks [speaker001:] May I have your full address? [speaker002:] Address: 1357 Woodshore St Raleigh, TX 53904 [speaker001:] Thank you. How would you like to process your return? [speaker002:] Store return [speaker001:] Thank you. Is there anything else I can help you with? [speaker002:] No [speaker001:] Have a great day. [speaker001:] Hello, how can I help you? [speaker002:] Hi I need to check the status of my order because I lost my phone I cant complete the 2fu 2fa [speaker001:] Let me help you with that. Can I get your full name or account iD? [speaker002:] Rodriguez Domingo [speaker001:] In order to reset your 2FA, I will also need your email address. I will be sending you a reset code [speaker002:] rodriguezd@email.com [speaker001:] Thank you. I have sent the reset code to that email address. To be safe, I will also be sending over some security best practices for you. [speaker002:] ty tysm got it, ty for your help [speaker001:] No problem, have a great day [speaker001:] Hello, can I help you with anything today? [speaker002:] I need help accessing my account. I lost my phone [speaker001:] Okay, I will try my best to help you. What is your account name? [speaker002:] My name or ID? My name is Alessandro Phoenix [speaker001:] Your name will work just fine. What is your email so I can send you a password reset? [speaker002:] ap899841@email.com [speaker001:] I have sent a reset code to your email address. Be safe with all your personal information. [speaker002:] Thanks for everything [speaker001:] Have a nice day. [speaker001:] Hello. How can I help you out today? [speaker002:] I have a return that was marked as completed about a week ago and the charge still has not been reveresed on my statement yet. [speaker001:] Let me look into that for you. Can I have your name to start please? [speaker002:] Albert Sanders and my username is albertsanders226 if you need the order number to check it that is 1432074086 [speaker001:] Great thanks. Let me pull all this up and see what is going on. Do you also have your email address? [speaker002:] albertsanders226@email.com [speaker001:] And how long exactly has it been? How many days? [speaker002:] eight [speaker001:] You should have received by now. Let me work on this for you. [speaker002:] thanks [speaker001:] I am so sorry about that Albert. I have taken care of this issue and you should receive your credit soon. [speaker002:] great thanks that was all I needed, I appreciate the help [speaker001:] Is there anything else I can do for you? Have a great day. [speaker001:] Hello [speaker002:] hi [speaker001:] How may I help you? [speaker002:] I am needing to extend the shipping time on an order because I won't be home to get it. [speaker001:] Give me your full name [speaker002:] David Williams [speaker001:] When do you want to extend it to? [speaker002:] I will be home in 3 days. [speaker001:] Are you trying to save on shipping fee? [speaker002:] no I am out of town and need to change my delivery time. [speaker001:] Okay I need to verify your identity Give me your account id and order id [speaker002:] Account ID: KO63Y8FLRT Order ID: 1844225907 [speaker001:] Verified!! Give me a moment to check the system [speaker002:] sure [speaker001:] What is the shipping status? [speaker002:] it shows delivered [speaker001:] I am sorry bu there is nothing that can be done to this order as it has already been delivered It's too late [speaker002:] Can I have it picked up as a return. I dont want it stolen [speaker001:] It is out of our company reach as it has been marked delivered You need to call home so that someone can pick it up for you [speaker002:] Okay. I will do that. It was worth a try [speaker001:] Would this be all for today [speaker001:] hi I have an issue with my account [speaker002:] Hello, how can I help you today? [speaker001:] I am so frustrated and confused and i need help [speaker002:] What exactly is your problem? [speaker001:] I need to check the status of my account I think that I have about $40 in credits But they aren't showing up on my account I got the credits from a subscription refund Do you know where they are? [speaker002:] Happy to help, may I have your full name please? [speaker001:] Chloe Zhang [speaker002:] thanks, Chloe. I am sorry about that, let me check it for you, just a second. [speaker001:] Okay [speaker002:] How much is the credit to be added? [speaker001:] $40 Hello? [speaker002:] Use this promo code VW5IV to get back the credit. [speaker001:] Okay great So I just enter the code in? And I get the refund of $40? [speaker002:] yes. [speaker001:] oh let me try that okay I entered it! And I have my $40 Thank you!!!!! [speaker002:] Great, is there anything else that I can help you with? [speaker001:] I appreciate it No, that was all I needed [speaker002:] have a nice day. [speaker001:] Hello, how can I help you? [speaker002:] Hi I got a premium sibscription but it seems like it was removed from my account for some reason? I'm not sure why but I still want it. Could you help me get it back onto my account? [speaker001:] Understood, you had the premium and it seems to be missing now. I'll take a look into that. [speaker002:] Yeah thats right. [speaker001:] How did you find out about it? [speaker002:] I I heard on the news that some subscription were getting removed so i wanted to check to be sure [speaker001:] Let me just get the full name on the account to pull it up. [speaker002:] Sure it's Joseph Banter [speaker001:] I checked with the system and your concern was indeed valid. I will take care of that issue for you. [speaker002:] Awesome, thanks so much. [speaker001:] Can you check and see whether that has been reactivated on your end? [speaker002:] Sure one second. Great! its back, Was worried I was gonna run out of razors. This beard gets too wild sometimes! [speaker001:] Great, is there anything else I can help with? [speaker002:] No thats it thank you [speaker001:] Have an amazing day [speaker001:] Thanks for contacting AcmeBrands! How can I assist you? [speaker002:] Hi! I was trying to access my account online but unfortunately I have lost the phone I was using for two factor authentication [speaker001:] No problem, happy to fix that for you. What is your full name, please? [speaker002:] Sanya Afzal [speaker001:] Thank you, Sanya. And what is your email address on file? [speaker002:] I have the PIN number and phone if that works [speaker001:] I can use your PIN. [speaker002:] 871354 [speaker001:] Thank you. A reset code will be sent to your email on file. [speaker002:] Thank you [speaker001:] To make sure that your account stays safe, I'm also sending along a list of best practices for security. Can I help you with anything else today? [speaker002:] That is all. Thank you for your help [speaker001:] You're welcome, have a wonderful day, Sanya! [speaker001:] I forget what my password is, can you help me reset that? [speaker002:] Hello. How can i help you today? Sure thing! I'd be more than happy to help you with that give me just one moment Can I get your full name and your account ID? [speaker001:] David Williams xsjdsh29 [speaker002:] Okay what is your username? [speaker001:] dw289273 [speaker002:] Okay Although I cannot retrieve your old password I can generate you a new one. [speaker001:] yes that would be fine [speaker002:] Do you have your pin number? [speaker001:] 660315 [speaker002:] Okay your new password is 3p1yeago0e3 Is there anything else I can help you with today? [speaker001:] no that was all [speaker002:] Thanks and have a great day! [speaker001:] Hello! What's your name, and how may I help you? [speaker002:] Hello, My name is Norman Bouchard [speaker001:] Hi, Norman. Can I help you with anything today? [speaker002:] I just want to check the status of my refund process could you help me on that? [speaker001:] Of course I can! May I have your username, email address and account ID to validate the order? [speaker002:] sure. My user name is normanbouchard012 and email id is normanbouchard012@email.com my account id is 438704 [speaker001:] Alright, it looks like it is still in progress. [speaker002:] Thank you for your help so far. May I know how long it will take to complete the refund process? [speaker001:] It looks like it should take less than a week. I will notify the team about your return. [speaker002:] Thank you so much for your help. It is my pleasure talking to you have a good day. [speaker001:] No problem, you too! [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] I got an email that says I ordered two items but I only ordered one [speaker001:] I will be happy to look into that for you. May I have full name or account id? [speaker002:] Account ID: VSQJL1MECY [speaker001:] Thank you. In order to validate may I please have your full name and order ID? [speaker002:] Name: Albert Sanders Order ID: 4499571846 [speaker001:] Thank you Albert. Let me check our system quick. [speaker002:] Ok thanks. [speaker001:] Do you know the shipping status of this order? [speaker002:] I don't know. Let me look. [speaker001:] Ok. [speaker002:] It is out for delivery. [speaker001:] Since the item is out for delivery you will need to wait until the items arrive and call back customer support to start the refund process. I do sincerely apologize for the inconvenience. [speaker002:] Ok. [speaker001:] Is there anything else I may help you with today? [speaker002:] Nope [speaker001:] Thank you for contacting AcmeCorp, have a great day. [speaker001:] Hi how can I help you [speaker002:] Hi there! I'm trying to make a purchase, but when I add something into my cart, it doesn't seem to be updating. [speaker001:] Let me help First try refreshing the page and adding the item again [speaker002:] Okay, I tried that, and the issue seems to be persisting. The new item still isn't showing up. Is there anything else I can try? [speaker001:] Yes, look at the bottom left side of the page. Does it indicate the item is out of stock? [speaker002:] Hmmm, one of the items I'm adding does seem to be out of stock. Maybe that's it? [speaker001:] Yes that would be it Sorry about that being out of stock right noe [speaker002:] That's okay! I completely overlooked the out of stock notification. I tried again with a different item and it seems to have worked as expected-added just fine [speaker001:] Great. Anything else today? [speaker002:] That's all I need today, thank you so much for your assistance [speaker001:] Have a nice day [speaker001:] hello How can I help you? [speaker002:] Hi. My cc is being rejected can you help me figure out why it's not going through? [speaker001:] I am sorry to hear this Can you give me your full name or account id? [speaker002:] Norman Bouchard and my username is normanbouchard869 [speaker001:] Please try the following options Try to enter your credit card information again [speaker002:] ok, I have tried that [speaker001:] has it been resolved [speaker002:] no, it is still saying its invalid [speaker001:] try logout and log in again [speaker002:] ok, will try it it seemed to work thank you! [speaker001:] Great Would this be all for today? [speaker001:] Hello, how can I help you today? [speaker002:] hi! I was contacting you as I see my premium subscription was charged twice. [speaker001:] Happy to help, may I have your full name please? [speaker002:] hi, i am Rodriguez Domingo [speaker001:] thanks Rodriguez. To verify your identity, I also need your account id and order id please. [speaker002:] order id is 4608910459 Account ID is EYE2UC80H8 [speaker001:] Perfect. What is your membership level? [speaker002:] silver When can I expect to get a refund for the second charge? [speaker001:] How much is the second charge? [speaker002:] the usual monthly subscription charge. [speaker001:] okay, I am going to refund the second charge to you. and you can expect to get the refund by tomorrow. Hi, are you there? hello? [speaker002:] thank you [speaker001:] Great, is there anything else that I can help you with? [speaker002:] no, you have been great! [speaker001:] Have a nice day! [speaker001:] Hello. I have a question [speaker002:] Hello, thank you for contacting AcmeCorp, how may I help you today? What is your question? [speaker001:] I returned an item a while ago and I want to check my refund I am just curious about the status [speaker002:] Did you want to check your refund status? [speaker001:] And I want to see what's going on Yes [speaker002:] May I have your full name or account id please? [speaker001:] Rodriguez Domingo [speaker002:] Thank you may I please have your username, email address, and Order ID? [speaker001:] rdomingo456 rdomingo456@email.com 5156866364 [speaker002:] Thank you. You mentioned it has been awhile. How many days have you been waiting and is the item already returned? [speaker001:] Hmmm Let me think I think that I've been waiting for a week I returned the item about a week ago [speaker002:] Has it been more than 7 days? [speaker001:] I think it's exactly 7 days today [speaker002:] What is your membership level? [speaker001:] Gold [speaker002:] How much was the order? [speaker001:] It was $74 [speaker002:] Its ok I have issued credit back. Is there anything else I may help you with? [speaker001:] Oh good And what is the payment method of that credit? [speaker002:] It has been returned to your card. On file. [speaker001:] That's perfect Thank you [speaker002:] Your welcome. Thank you may I please have your username, email address, and Order ID? I apologize. [speaker001:] Oh, okay rdomingo456 rdomingo456@email.com 5156866364 [speaker002:] No its ok wrong question. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker002:] I would like to know when the annual sale begins [speaker001:] Our annual sale is usually at the beginning of the year, around the last week of January. This year it started on January 23rd. If you subscribe to our newsletter, you'll never miss an annual sale again! Is there anything else you need? [speaker002:] That will be everything [speaker001:] Okay. Have a wonderful day! [speaker001:] Hello, how may I help you? [speaker002:] I think my subscription was removed on accident. I didn't request for it to be removed but my daughter said when she was trying to order some things that we didn't have a subscription anymore. [speaker001:] I'm so sorry for that. Let me see how I can help. May I get your name or Account ID? [speaker002:] Albert Sanders [speaker001:] Give me one moment to check my system for this problem. I'm sorry for this error. I have reinstated your subscription. [speaker002:] Thank you so much! [speaker001:] Please check if your service is working and let me know. [speaker002:] Ok, I will, thanks! [speaker001:] Is it working? [speaker002:] Yes, it's all good! [speaker001:] Sounds good! Is there anything else I may help you with? [speaker002:] No, that's all I needed. [speaker001:] then have a great day. [speaker001:] Hi! I need to check my shopping histry But I can't get into my account! I forgot my password Can you help? [speaker002:] Hello, I can help you with that. What is your name? [speaker001:] Rodriguez Domingo [speaker002:] Thank you, do you know your username? [speaker001:] ummm rodriguezd228 I do remember that! [speaker002:] Perfect, thanks! I cannot recover your password but I can create a new, temporary password for you to use. [speaker001:] Okay That would be fine [speaker002:] To do so, I will need either your pin number or answer to your security question. [speaker001:] Okay I have my pin written down It's 225776 [speaker002:] Here is your new password: oupyq5hh4xn [speaker001:] Okay [speaker002:] Is there anything else I can help you with today? [speaker001:] Can you wait while I try it? I want to make sure I can log in [speaker002:] Definitely! [speaker001:] I just used the new password to log in I can see my shopping history now Thank you! [speaker002:] Great! Happy to help:] You have a nice day [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hi the search function is acting weird. Im not getting any results for what im looking for [speaker001:] I see. Can you try to log out and log back in? [speaker002:] let me try no still weird [speaker001:] OK, try clearing your cookies. [speaker002:] Hmm ok one sec Wow that worked! [speaker001:] Great, I'm glad to hear it! Is there anything else I can help with today? [speaker002:] No thanks! [speaker001:] Thank you, have a great day! [speaker001:] Hi how can I help you [speaker002:] status of refund Purchase Date: 2019-09-14 Order ID: 7974574621 Payment Method: Credit Card Address: 8907 1st Ave Jacksonville, MI 78777 In Original Packaging: No Product: Boots Brand: Tommy Hilfiger Amount: $64 Name: Crystal Minh Phone Number: 706-2848 Member Level: Silver Email Address: cm857760@email.com Username: cm857760 [speaker001:] I can see that the refund to your credit card has been approved and is in progress It should post in about 3 days [speaker002:] thx [speaker001:] Anything else? [speaker002:] no [speaker001:] Have a nice day [speaker001:] Hello [speaker002:] Hi, there. How may I help you? [speaker001:] I can't log into my account my password doesn't work I might have forgotten the password [speaker002:] Okay, I can help you with that. May I have your name please? [speaker001:] Albert Sanders [speaker002:] May I have your Username? [speaker001:] I forgot my username too [speaker002:] That's okay, we can get that, as well. Can I have your zip code and phone number? [speaker001:] my zip code is 37545 and phone number is 728-5735 [speaker002:] Your Username is asanders1 [speaker001:] ok thanks [speaker002:] I will have to generate a new password for you. Do you have a PIN or the answer to your security question? [speaker001:] Yes my PIN is 587242 [speaker002:] Your new password is: rdlchjj1bjq [speaker001:] Thank you so much! [speaker002:] You're welcome! Is there anything else I can help you with? [speaker001:] no, that was all [speaker002:] Have a great day! [speaker001:] Hi! How may I help you? [speaker002:] I didn't get my package. Could you tell me the status? [speaker001:] Oh, no! I can help you with that. First, I need your full name or account ID. [speaker002:] Albert Sanders [speaker001:] Now I need your username, email, and order ID. [speaker002:] as966810, as966810@email.com, 2676470527 [speaker001:] Great. How long have you been waiting on your package? [speaker002:] 9 days cool. when will it arrive? [speaker001:] We can ship a new order. I'll need your address to do this. [speaker002:] can you overnight it? [speaker001:] I'm sorry, we can just do regular shipping. [speaker002:] how come the first one never arrived? [speaker001:] I need your address and I also need to know what the product was. I'm not sure, but I'm trying to resolve this by sending you another one. [speaker002:] Can you get approval for free overnigh shippiong, since I've been waiting 9 days? [speaker001:] I'm sorry. I cannot do that. May I have your address and the item name so I can ship this to you? [speaker002:] How about a discount on the product: Calvin Klein Boots [speaker001:] I can generate a promo code for your next order. I can't retroactively give you a discount, unfortunately. J1E6C [speaker002:] How much is the promo code for? [speaker001:] May I have your address now? I'm not sure. You'll have to try it. [speaker002:] How about a voucher for my troubles? [speaker001:] Do you want me to ship you a new item or not? I'm sorry that I can't offer you more. [speaker002:] Sure. Send ot to 8395 Woodshore St San Mateo TX 34225 Great. Thanks [speaker001:] No problem. It's been sent. Can I help you with anything else? [speaker002:] No thats it. These boots were made for walking and thats what i'm going to do. [speaker001:] Lol. Thank you for shopping with us! Have a great day:] [speaker001:] Hello, how can i help you today [speaker002:] hlello I have a problem that I hope you can solve. [speaker001:] Hopefully i can, whats the issue [speaker002:] I was charged for a jacket I never ordered. Can we fix this? [speaker001:] Sure, could i get your full name or account ID please [speaker002:] Albert Sanders, Username: alberts8, Order ID: 8737159030 [speaker001:] Okay, i also need your email adress please [speaker002:] alberts8@email.com [speaker001:] Okay, what is your membership level please [speaker002:] gold [speaker001:] Okay great so there was an issue i will refund the charge to you. Is there anything else i can help you with [speaker002:] can we prevent this from happening again? [speaker001:] I will get a notice in to our web team to make sure it gets fixed. [speaker001:] Thank you for shopping with AcmeBrands! How may I assist you today? [speaker002:] I would like to know more about a product [speaker001:] Sure, which one? [speaker002:] Product: shirt Brand: Calvin Klein I would like to know what material the shirt is made of [speaker001:] This shirt is made of 100% natural fibers, most likely pure cotton. Our most popular blend is 90% cotton and 10% linen. It could also be made of linen, wool, or a blend of any of them. You can double check when you receive it by checking the label on the collar. Is there anything else you need? [speaker002:] okay, thank you for the information. That will be everything [speaker001:] You're welcome! Have a nice day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I signed up for the premium subscription, but I think i have a balance I need to pay before the subscription is active. Can you tell me that balance? [speaker001:] Okay, I can check in on that for you Can I ask for your full name and your account ID [speaker002:] Rodriguez Domingo [speaker001:] and also your order ID [speaker002:] Account ID: X34PYIZU1K Order ID: 5816063458 [speaker001:] Okay, I can see your account now [speaker002:] ok So what is my balance? [speaker001:] It looks like your subscription is active, and you have an outstanding balance of $14 [speaker002:] Ok, I'll pay that today, thanks! [speaker001:] Sounds good. Is there anything else I can help you with today? [speaker002:] nope that covers it, thanks! [speaker001:] Okay, I'll send a link to your account so that you can make that payment. Thanks, and have a great day. [speaker001:] Hi! How can I help you? [speaker002:] What are all the membership level? [speaker001:] The membership levels include Bronze, Silver, and Gold. All other customers are considered to be guests. Do you have any other questions I can help you with today? [speaker002:] no [speaker001:] Okay, have a great day! [speaker001:] Hello, how can i help you today [speaker002:] Hi. I have a shipping issue. The shipping cost on my most recent purchase was too high. Can I cancel my shipment and get a refund. [speaker001:] Sorry about that and lets see, could i get your full name username email adress and order ID please [speaker002:] Chloe Zhang Username: cz144709 Email Address: cz144709@email.com Order ID: 3466788009 [speaker001:] Okay and the shipping status of the order [speaker002:] In Transit [speaker001:] Okay i have cancelled the order and initiated the refund. Is there anything else i can help you with today [speaker002:] Wow. Thank you so much for your help. You made that so easy. That is all for today [speaker001:] Glad i could help, have a good day [speaker001:] Hello, how are you today? [speaker002:] Not so good. I'm trying to use my promo code to place an order and it's telling me that it's invalid [speaker001:] Oh no, I'm sorry! I can help you with that. Can I please have your name? [speaker002:] Norman Bouchard [speaker001:] Do you know what date the code was issued? [speaker002:] I got it 9 days ago [speaker001:] Ok, it looks like that code is expired. Let me check the system for you. [speaker002:] ok [speaker001:] I can offer you a new code to use, it is VJ1VZ [speaker002:] Great. Thank you. [speaker001:] You're welcome, can I help you with anything else today? [speaker002:] No, that's it for now [speaker001:] You have a great day! [speaker001:] Hi! How can I help you [speaker002:] Hi I have a question about your inventory. I've trying to find these boots but my searches keep coming up empty [speaker001:] Sure, I can help you with that. Have you tried searching for anything else? Does this happen with anything you search for? [speaker002:] well I've just been looking for the boots [speaker001:] Yes, I'm just trying to see if this is a site-wide issue or if it's just this particular item. [speaker002:] hold on let me check [speaker001:] no problem. [speaker002:] hmmm it looks like it's the entire site I tried to look for a Guess shirt and it came up empty [speaker001:] Okay, try logging out of your account and then back in. Try searching after you do that. [speaker002:] ok hold on oh hey that seemed to have worked! what happened there? [speaker001:] Sometimes that's the issue. Seems to reset itself! I'm glad that worked. Is there anything else I can help you with? [speaker002:] ok great that's it [speaker001:] Great! Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I placed this order but now my wife says she doesn;t want the jacket. What do I do? [speaker001:] Oh, see. Let me see if I can help you with that. Well, what action would you like to take about this? [speaker002:] can I cancel the one, or return it? [speaker001:] When you say the one, did you order two items? [speaker002:] yes boots and jacket [speaker001:] Okay, I see. Did you mean to order the second item? [speaker002:] no [speaker001:] Could I get your name or account ID please? [speaker002:] Norman Bouchard 5EVTHYMWNN [speaker001:] So, Mr. Bouchard, do you want to try to cancel the order? [speaker002:] well just the jacket [speaker001:] Could I get your account ID and order ID please? Sorry, just the order ID. [speaker002:] 1569015705 [speaker001:] Thank you. Do you know if the item has already been shipped? [speaker002:] yes it has [speaker001:] Can you tell me what it says specifically for "shipping status". [speaker002:] in transit [speaker001:] Thank you. Could I ask your membership status with us? For example are you a Gold, Silver or Bronze member? [speaker002:] bfonze [speaker001:] We're happy to offer you an immediate refund. After you receive the item please call back to get a return shipping label. What was the cost of the item to be refunded? [speaker002:] 79 thank you [speaker001:] We hope that you're satisfied with this resolution. Can I help with anything else today? [speaker002:] no thats it [speaker001:] Have a nice day. [speaker001:] good afternoon, how can I help you? [speaker002:] Hello. I bought these boots on your site I love the style, but the boots are the wrong size Can you help me return them? [speaker001:] sure, could you give me your full name or account ID [speaker002:] I don't know why I ordered a 5 Yes David Williams [speaker001:] additional to this would give me the order ID, email and username. please [speaker002:] 0772202153 dwilliams340@email.com dwilliams340 [speaker001:] everything in order, would indicate your level of membership please [speaker002:] Guest [speaker001:] ok, when did you buy the boots? [speaker002:] I got them on December 18, 2019 I've been so busy And I forgot to do the return earlier [speaker001:] ok I regret to inform you that the return date in your case already expired was up to 30 days from the purchase, will you have the receipt of the purchase? [speaker002:] Yes I do I have the original packing also *packaging I know I should have returned them earlier I was so busy and I just forgot Is there anything you can do? [speaker001:] ok perfect, just keep in mind the deadline for future purchases. would you give me your full address with the receipt of the purchase you can make the return. [speaker002:] Oh great 7176 Lincoln Ave Raleigh, TX 70837 [speaker001:] where will you leave the product? by mail, in store or dropp off center [speaker002:] I want to mail it [speaker001:] alright. all set Mr. David [speaker002:] oh great [speaker001:] a pleasure to help you [speaker002:] So how will I return them? Do I just send them in the mail today with the receipt? [speaker001:] this week you should do it yes [speaker002:] okay great thank you for allowing me to do this! I appreciate it [speaker001:] not problem! have a nice day [speaker001:] The payment method was wrong in my order. I want it to be PayPal not debit card. [speaker002:] You want to change it? [speaker001:] yes [speaker002:] Can i get your name [speaker001:] David Williams [speaker002:] Now i need to verify identity in order to change it I will need your zip code, telephone number and username [speaker001:] 88104 659-6028 no username [speaker002:] Can i get your email instead then [speaker001:] change the payment method for a particular order not in general please. no emial email [speaker002:] do you have the pin number or order id then? I just have to verify identity so i can update it [speaker001:] 6856995344 [speaker002:] Okay I have updated your payment method. [speaker001:] thanks [speaker002:] Do you need anymore help? [speaker001:] no [speaker002:] have a great day [speaker001:] Hello. How may I assist you today? [speaker002:] I wanted to check on the status of my premium membership [speaker001:] Can I have your full name please? [speaker002:] Id like to keep it active Norman Bouchard [speaker001:] Okay, can you clarify what you mean by status? Are you just generally trying to pay to make sure it doesn't lapse, or is there a specific thing you want to know? [speaker002:] whether it needs to be paid [speaker001:] Are you wondering if it is still active, or how much is due? [speaker002:] if there is anything due [speaker001:] Okay, I just want to make sure I know exactly what you want to happen:] [speaker002:] understood [speaker001:] What are your account and order IDs please? [speaker002:] J6M7TVI4XK 1197223016 [speaker001:] I was able to locate your account with us. Your subscription is active, and $20 is due tomorrow. Did you know that you can access all of this information in your account? I have sent a link to your email which explains how to log in. [speaker002:] Oh, thanks for the info [speaker001:] You're welcome. Can I help with anything else? [speaker002:] no that was everything [speaker001:] Thank you have a great day! [speaker001:] Hi there, thanks for contacting AcmeBrands. How can I help you? [speaker002:] Hi I need some help [speaker001:] Sure thing. How can I help you? [speaker002:] I need to remove the second item from my order [speaker001:] Sure, I can help you with that. Can I get your full name please? [speaker002:] Rodriguez Domingo [speaker001:] Give me one moment Can I get your Order ID please? and your account ID as well please? [speaker002:] my order ID is 4530179335 my account ID is 1OMO98UWKP [speaker001:] and just to verify, you ordered two items when you meant to order just one, is that correct? and you would like to remove the second one? [speaker002:] I want to remove the second item from your order because you accidentally chose the wrong sizeyou were only thinking of buying it and did not want to actually purchase it. [speaker001:] Ok, gotcha. I can fix that for you. Can you tell me what the current shipping status is of your order? [speaker002:] it's delivered [speaker001:] Ok, can you tell me your membership level please? [speaker002:] bronze [speaker001:] Ok I can go ahead and offer you a refund for that. How much did the item cost? [speaker002:] they cost $99 [speaker001:] Ok, I can go ahead and refund you that, but you are going to need to contact customer service again later so we can send you a shipping label to send the second item back. That $99 has been refunded. Is there anything else you needed help with today? [speaker002:] that is all thank you very much [speaker001:] Not a problem, happy to help! Have a great day! [speaker001:] Hello [speaker002:] HI! How may I help you today? [speaker001:] I want information about the fall collection I want to know when the price is going down I want to buy a lot of things at a discount [speaker002:] Sure, I can look into that for you. [speaker001:] Thanks [speaker002:] Can I get your name? [speaker001:] Yeah my name is Domingo Rodriguez [speaker002:] OK, Domingo. The Fall Collection drops on October 3. [speaker001:] Oh ok, thanks a lot for the info [speaker002:] Does that answer your questions? [speaker001:] I will shop during that time then yes it does gracias [speaker002:] Sounds great. Is that all today? [speaker001:] yes [speaker002:] Have a good day! [speaker001:] Hello, thank you for contacting us today. How can I help you? [speaker002:] I just wanted to check on the status of my premium subscription shopping service, to make sure it's still active. [speaker001:] Sure thing lets try to look that up for you. Can I have your Full name please? [speaker002:] Thank you!! My name is Chloe Zhang [speaker001:] Thank you Chloe I was able to pull up your account. [speaker002:] Great, thank you. [speaker001:] Next I'll need your Account ID and order ID so i can pull everything else up. [speaker002:] My Account ID is WDGZEOWDMR and my Order ID is 7452226455 [speaker001:] Great everything looks good, Now lets pull up your subscription info. Alright, your subscription is active but there is a balance due of $49 which was due yesterday. [speaker002:] I'll get that taken care of. Thank you! [speaker001:] If you would like I can send you a link to your account page so you can get that taken care of [speaker002:] That'd be great, thank you. [speaker001:] Alright thee you go. Was there anything else I could Help you with? [speaker002:] No, that was it. [speaker001:] Thank you for shopping with us, have a great day! [speaker001:] Hi! How may I help you today? [speaker002:] Hello, I had some questions about a shirt I wanted to buy. [speaker001:] Sure, I can help you with that. What questions do you have? [speaker002:] I was wondering how wide the collar is? It's a Tommy hilfiger shirt. [speaker001:] I see, I think we'll be able to find the answer in our FAQ. One second, please. [speaker002:] That's not what I want. [speaker001:] Sorry, are you not looking for information about how wide the collar of your shirt is? [speaker002:] Yes, it's a shirt i'm looking to purchase. [speaker001:] I see, how would you like me to assist? Are you still looking for information about how wide the collar is of your shirt? Pardon, are you still there? Please let me know how else I may assist you. If there's nothing else I can help you with, please have a great day. Thank you! [speaker001:] Good afternoon! Thanks for contacting AcmeBrands. How can I help you today? [speaker002:] Hello. I'm trying to check on the status of my order [speaker001:] Okay, no problem. Can you give me your full name or account ID? [speaker002:] Rodriguez Domingo. I don't know what my user name or account ID is [speaker001:] That's okay Mr. Domingo. I can still locate your account, give me one moment. Is your current order late? [speaker002:] I can't remember when it was supposed to be delivered if it was the 16th or 26th [speaker001:] Okay. Do you have your order ID? [speaker002:] no I don't [speaker001:] I'll need to locate your username to fully validate your purchase. Can you give me your email address? [speaker002:] I checked out on your website as a Guest. It was my first time using your website. I can give you my mailing address or phone number [speaker001:] Okay, that would explain the issues with verification. Sorry about that. What was your shipping address and phone number? [speaker002:] 9132 Lexington Ave Baltimore MI 62076 phone is 662-1068 area code 957 [speaker001:] Thank you. Please give me a few moments to locate the order. [speaker002:] thanks [speaker001:] No problem. Your order isn't scheduled to be delivered on the 16th. You should receive your order the following week. [speaker002:] okay that'll work. Thanks for your help [speaker001:] You're welcome. Can I help you with something else today? [speaker002:] no that's it. [speaker001:] I hope you have a great day! Good-bye. [speaker001:] Hello, how can I help you? [speaker002:] Hi! I can not access my account online because I forgot my username [speaker001:] What is your full name or account ID? [speaker002:] Crystal Minh [speaker001:] May I have your zip code, email address, and a phone number? [speaker002:] 8097 352-4873 4356 county rd. Baltimore tx 34876 I do not remember my email address. Sorry I gave my address [speaker001:] Ok, I can make you a temporary username to log in with. [speaker002:] Ok thank you [speaker001:] cminh1 [speaker002:] Thank you so much! I was able to get into my account. Now I can see my orders [speaker001:] We recommend you change this once you are able to log in for security purposes [speaker002:] Ok, I will [speaker001:] Is there anything else I can assist you with today? [speaker002:] No thank you [speaker001:] Have a great day. [speaker001:] Hello [speaker002:] hi how can i help you [speaker001:] I am trying to order a jacket but it is showing out of stock, can you check and see if ai can get this jacket please? [speaker002:] sure What is your full name [speaker001:] Albert Sanders [speaker002:] what is the jacket brand? [speaker001:] It is michael Kors [speaker002:] i will send a report to the purchasing team to find out. Does that satifsy you? [speaker001:] Well I was trying to see if I could get it delivered [speaker002:] i can back-order the item so it will be hsipped when it is available [speaker001:] That would be great, thank you [speaker002:] I just put it on order fo ryou it will ship immediatelyt when it comes in [speaker001:] Hi, how may I help you? [speaker002:] Hi there [speaker001:] Hi. [speaker002:] Hi i just was reading some news about premium subscribtions and i went to check mine. It seems mine has been removed but i do want it [speaker001:] What's your full name? I can certainly look into that for you. [speaker002:] Joyce Wu [speaker001:] You might have misunderstood. You still have your subscription! [speaker002:] Oh must have been a glitch then? [speaker001:] No need to worry, and you won't be charged for anything. Yes, probably. Can I help with anything else? [speaker002:] No thank you [speaker001:] Thank you for reaching out to us. Have a great night! [speaker001:] hello [speaker002:] Hi how can I help you? [speaker001:] Yes i was trying to get some more information on one of your items before i decided to buy it [speaker002:] Okay sure What item are you interested in? [speaker001:] I was looking at he Calvin Klein jeans [speaker002:] And what question did you have about them? [speaker001:] I wanted to now how often does this need to be washed? [speaker002:] Let me look into that for you. nder normal wear, these jeans should be washed at a rate of once a week. This accounts for about two or three uses during that week. We recommend against washing all the time to preserve the color. Of course, if you have been engaging in heavy-duty or sports-related activities, we would suggest washing your jeans right away. [speaker001:] okay, thank you for answering my question. [speaker002:] Did you have any other questions? [speaker001:] that will be all [speaker002:] Okay, have a nice day Enjoy the jeans! [speaker001:] Hi, I'm Danny frin How may I assist you today? [speaker002:] I have a question about an order [speaker001:] No problem. What's your question? [speaker002:] I completed the order but realized when I got the confirmation that I already have the jeans I ordered. I would like to see if I can get a refund for it and send it back once the package arrives [speaker001:] Sure, that's no problem. May I have your name or Account ID? [speaker002:] Crystal Minh VVVD9JZHDM [speaker001:] May I get your email and Order ID? [speaker002:] cm458627@email.com 3100157786 [speaker001:] Also, you username. [speaker002:] cm458627 [speaker001:] What is your membership level? [speaker002:] silver [speaker001:] Okay, so you can return it. I will need your full address to send you the shipping label. [speaker002:] 5742 Circle Drive Brighton, NY 90937 [speaker001:] How would you like to return? Via mail, in store, or via a drop off location? [speaker002:] mail [speaker001:] Okay, you're all set. Is there anything else I can help you with today? [speaker002:] Will I get the refund now or will it come after you get my return? [speaker001:] A return requires returning the product. I can only refund if the order has not yet shipped. Do you know the shippint status? [speaker002:] In transit [speaker001:] Since it's in transit, it would have to be returned before giving a refund. [speaker002:] I see ok [speaker001:] Is there anything else I can assist you with? [speaker002:] no [speaker001:] Have a nice day. [speaker001:] I would like to add an item to my existing order I forgot to add it to my shopping cart earlier [speaker002:] Hi, there! I can help you with that. May I have your full name please? [speaker001:] Sanya Afzal [speaker002:] May I have your Account ID and Order ID? [speaker001:] Account ID: Q2SC7N3CDG Order ID: 9621099780 [speaker002:] I have successfully verified your identity. [speaker001:] ok [speaker002:] Has your order already shipped? [speaker001:] Shipping Status: Order Received [speaker002:] Okay, are you a Gold, Silver, or Bronze memeber? [speaker001:] Bronze [speaker002:] What is the name of the item that you would like to add? [speaker001:] Product: Jacket Brand: Michael Kors Amount: $84 [speaker002:] I have successfully added the item to your order. May I help you with anything else? [speaker001:] That is everything [speaker002:] Great, have a great day! [speaker001:] Hello. How can I help you today? [speaker002:] I would like to return an order because it had a stain on the boots [speaker001:] Alright, no problem! Could I have some info, such as: Your full name, username, email and order ID so I may verify? [speaker002:] Order ID: 3333818400 [speaker001:] May I have the other 3 parts of info I need? [speaker002:] Sanya Afzal, Username: sanyaa33, sanyaa33@email.com [speaker001:] Thanks! One second. May I now get your membership level? [speaker002:] silver [speaker001:] I see, when did you make the purchase? [speaker002:] 2019-10-08 [speaker001:] You may return it, would you like a shipping label to drop it off at a return site? If so, please provide your address. [speaker002:] 5452 1st Ave Baltimore, NY 21499 [speaker001:] You're shipping label will be sent to you. Anything else you need today? [speaker002:] you have been very helpful, that is all for today [speaker001:] Have a good one! [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I would like to return the item below, which is a shirt [speaker001:] Ok, I can help you with that. Can I start with your name or account id? [speaker002:] My name is Crystal Minh [speaker001:] To make sure, what is the cause of your return? [speaker002:] When I received it, there was a stain [speaker001:] OK, got it Great, to get your return started I will need to validate your purchase Can I get your username, email and order ID? [speaker002:] Username: crystalminh836 Email Address: crystalminh836@email.com Order ID: 0480716770 [speaker001:] Wonderful, they all passed! Next, I need your membership level [speaker002:] where is that? oh wait, i see it, Bronze [speaker001:] OK, given your membership level, I will need to know your purchase date [speaker002:] Purchase Date: 2019-12-13 [speaker001:] Hmm, that is a little too long ago Would you happen to have a receipt? [speaker002:] Yea, I have it [speaker001:] Great, please include that receipt with the return then and we should be able to handle that for you! To get the shipping label, I will need your full address [speaker002:] 9097 Kennedy St Baltimore, NY 98045 [speaker001:] Ok, and how would you like the return to be processed? By Mail, In Store, or Drop off Center [speaker002:] In store sounds good [speaker001:] OK, i will be sending you an email with the return information Make sure you bring your receipt with you and you should be good to go [speaker002:] ok, great [speaker001:] anything else you need? [speaker002:] Nope, now I know my next steps [speaker001:] great, have a nice day! [speaker001:] ok it's sanya afzal, 398-287-9118, 7767 2nd ave, brighton ca 3549 hi there [speaker002:] Hello how can I help you today? [speaker001:] i'm trying to get into my account to check on my order, but unfortunately, i seem to have forgotten my username: what do i do? [speaker002:] Okay Okay I just need to verify your Identity. [speaker001:] sure [speaker002:] I need your full name address and your phone number or email Do you ee your user name on the screen? [speaker001:] i don't, no it says "account has been pulled up for." just a period [speaker002:] Okay give me a minute to find out why that is not working. [speaker001:] sure [speaker002:] I am going to notify the Internal team to see if we can get this issue resolved. You should here from them soon [speaker001:] ok, thanks [speaker002:] Sorry I could not help you at the moment. Thank you for your business and patience. [speaker001:] Hello, Thank you for contacting us, how can I help you? [speaker002:] Hi, my wife told me that she was supposed to get a credit of $40 from a promotional package that we got, but we can't find the credit anywhere on our account. [speaker001:] I see, let me see what I can do to help with this. Could you give me your Full name So I can pull up your account please? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal. And you said this was from a promotional package correct? [speaker002:] Yes [speaker001:] Let me check with the system to see what happened. Alright I think it may just be an issue in the interface on your end. The credit is definitely showing up on my side. [speaker002:] Ok, maybe we just haven't looked in the right place. [speaker001:] Try logging in and out and see if it starts to show up [speaker002:] Ok, now I see it, thanks! [speaker001:] Great! was there anything else I could help you with? [speaker002:] No, that's all. [speaker001:] Thank you for shopping with us, have a great day! [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] Hi can you please tell me more about the tommy jacket [speaker001:] Absolutely! [speaker002:] I would like to know if you have a medium in stock? Thank you! [speaker001:] It appears that if the site show that the item is empty on the website then it is currently out of stock. Jackets, however, refill ever month at the end of the month so if it isn't in stock at the moment, I would check back at the end of April or beg Sorry May, not beg [speaker002:] Ok thank you no worries [speaker001:] No problem. Is there anything else I could help you with? [speaker002:] That was all, thank you. Have a terrific day! [speaker001:] Awesome. Have a good one! [speaker001:] Hi. How can I help you? [speaker002:] How are you? My payment method seems to be wrong. [speaker001:] Ok [speaker002:] Sorry, when does the promo code expires please? [speaker001:] Can you tel me your full name or your account ID? [speaker002:] Sanya Afzal [speaker001:] Did the promo code not work? [speaker002:] I can provide my phone number instead of ID 427-5361 I want to know when it expires. Hello? [speaker001:] The promo code epiration date will be on the bottom of the paper with the code [speaker002:] Well okay, can you do that for me because I had tried earlier and it did not work? [speaker001:] Codes usually expire after 7 days What would you like me to do for you? [speaker002:] Okay thank you. That is really helpful Yes I would like you to do it for me please Find the date please [speaker001:] I don't have dates for individual codes. You should look on the paper that the code is from. Did you have an issue with your payment method? [speaker002:] Okay thank you very much. No it is resolved. [speaker001:] Ok. Is there anything else I can do for you? [speaker002:] No, thanks [speaker001:] Ok, I'll end this chat now [speaker001:] Hi, how can I help you today? Hello [speaker002:] Hi! When I placed my order, I accidentally hit the 2 day shipping instead of the free shipping. Can you please change my shipping to next week shipping so it is free? Thanks! [speaker001:] Yes I can help you with that You just need to change your shipping to next week so it's free, correct? [speaker002:] Yes [speaker001:] Great. Can I get your full name or Account ID please? [speaker002:] my name is Joseph Banter [speaker001:] Ok, I need to verify your identity. Can I have your Account ID and Order ID please? [speaker002:] sure. Account Id is BFU8MQ9FPW and order Id is 8805236836 [speaker001:] Ok great Can you tell me the Shipping Status please? [speaker002:] it is out for delivery [speaker001:] ok one moment. Ok, the item is already out for delivery so I can't change the shipping status. What is your Membership Level? [speaker002:] silver [speaker001:] Ok great, I can add a credit back to your account for the cost you paid for two day shipping since you are a Silver member. And you will still get the two day shipping [speaker002:] the sounds great! Thanks! [speaker001:] Your welcome, thanks for being a loyal customer! I have credited to your account. Is there anything else I can help you with today? [speaker002:] no that is it. Thanks! [speaker001:] OK, have a great day. Good bye [speaker001:] Hi, how can I help you? [speaker002:] I was looking to buy a pair of michael kors boots since I have the subscription with you guys but it is priced way higher than other sites [speaker001:] I can help with that So our competitors have better prices on that item right now? [speaker002:] yes by almost 25$ [speaker001:] Ok, Can I have your full name or Account ID please? [speaker002:] David Williams [speaker001:] Can i get your Account ID and Order ID? [speaker002:] AM6HWBJGQ7 6154473520 [speaker001:] Just to let you know, our prices are done by algorithms so they change frequently [speaker002:] alright [speaker001:] based on market price and competition I can't do anything to change our prices However, since you are unhappy with our price today. What I can do is make you a Promo Code to make up for the difference in price [speaker002:] i would appreciate it then I can still take advantage of the gold shipping [speaker001:] Great, we appreciate your loyalty as a customer! Yes, and the Promo Code can be used on any purchase [speaker002:] thanks for that [speaker001:] You're welcome, here is your Promo Code: 71241 Try to use it within 7 days [speaker002:] alright [speaker001:] Sorry for the inconvenience Can I help with anything else today? [speaker002:] that was all thanks [speaker001:] You're welcome, have a great day and enjoy your shopping [speaker001:] hello, what can I do for you? [speaker002:] Hello there, I am trying to buy something on your website but it seems like there is some technical error My cart is not updating, could you please help me out? My name is Norman Bouchard [speaker001:] Yes, I would be happy to help. [speaker002:] I am a guest thanks [speaker001:] Can you try refreshing the page and then add the item again. [speaker002:] let me try it It still not working [speaker001:] Okay, I need you to log out and then log back in please. Are you still there? [speaker002:] yes I tried that it looks like it works now [speaker001:] Great is there anything else I can help you with? [speaker002:] not that will be it thank you so much [speaker001:] Have a good day. [speaker001:] Hi, How can I help you today? [speaker002:] Hi I'd like to know if I can extend my premium subscription [speaker001:] Sure, one moment please. Can I please have your full name or account ID? [speaker002:] Sure, Joyce Wu and XVA1UOQMGD [speaker001:] Great, one moment please. Do you have an order ID? [speaker002:] yes, 3876189210 [speaker001:] Great, I was able to verify your identity. What is your membership level? [speaker002:] Guest [speaker001:] Unfortunately, Guest members are not eligible for a extension. I am very sorry about this. Is there anything else I can do for you today? [speaker002:] Do you think the manager can help with this. I need the extensiion [speaker001:] Ok I can do that, what is your phone? So the manager can give you a call as soon as possible. [speaker002:] 4166082253 Thanks, hopefully it will workout work out [speaker001:] No problem, I apologize for any inconveniences. The manager will call you asap! Is there anything else you need today? [speaker002:] Thanks for your help. Have a great day. [speaker001:] No problem. You too! [speaker001:] Hello, how can I help you today? [speaker002:] I need to pay my annual subscription fee [speaker001:] May I have your full name and the account ID? [speaker002:] Name: Alessandro Phoenix Account ID: IUEBWSI2S1 [speaker001:] And do you have an order ID? [speaker002:] Order ID: 3091659506 [speaker001:] Thank you. The standard subscription is $99. [speaker002:] I think I have the premium subscription [speaker001:] Ok, I will need a minimum payment of $14 to renew today. [speaker002:] I would like to go ahead and pay the whole thing [speaker001:] Would you like to use the credit card on account or enter a new one? [speaker002:] The one on account is fine [speaker001:] Your subscription is renewed. Thanks for being an AcmeBrands customer! [speaker002:] Thank you! [speaker001:] Is there anything else I can assist you with today? [speaker002:] Nope that is all. [speaker001:] Have a wonderful day. [speaker001:] Hi, there. How may I help you? [speaker002:] Hi! 4 days ago, I requested a refund and I just want to check the status of my refund. [speaker001:] Okay, I can help you with that. May I have your full name please? [speaker002:] David Williams [speaker001:] May I have your Username, email address, and Order ID? [speaker002:] davidw69 davidw69@email.com Order ID: 9158822241 [speaker001:] Okay, your status indicates that it is In Progress. [speaker002:] Great. How many more days until I receive the refund [speaker001:] When did you initiate the refund? [speaker002:] 4 days ago [speaker001:] Okay, it usually takes between 5-7 business days to process, and today is considered a holiday. I would wait until Monday to see if it has completed. [speaker002:] Ok Great Thanks [speaker001:] May I help you with anything else? [speaker002:] That is all thanks [speaker001:] Have a good day. [speaker001:] Hello, how can i help you [speaker002:] I'd like to check on the status of my subscription please [speaker001:] Of course, id be happy to help you. Can I get a name please. [speaker002:] Joseph Banter I want to know how much is due [speaker001:] Thank you, I will be happy to check on that. [speaker002:] thanks [speaker001:] Okay I pulled up your account but I need to verify identity so can I get the acccount id and an order id. [speaker002:] CEIFWSERK2 and 2013315515 I want to pay whatever I owe so the subscription will get activated [speaker001:] Oh you are looking to pay instead of just know the ammount? [speaker002:] both I want to pay but I'd also like to know how much it is [speaker001:] The standard subscription is 99 $ a year. How much of that would you like to pay [speaker002:] make sense? the whole thing please thank you [speaker001:] Okay I will be happy to set up a payment for you. Do you have a credit card number? [speaker002:] 4123 5678 9810 1234 [speaker001:] Okay thank you, will make payment now [speaker002:] cool beans [speaker001:] Your subscription has been renewed. Can I help you with anything else? [speaker002:] that's it, thanks [speaker001:] Okay have a great day. [speaker001:] Hi, how can I help you? [speaker002:] Hi, sorry to bother you with something silly, but I seem to have forgotten my password Joseph Banter is the name, if that helps [speaker001:] No problem. Do you have your username? [speaker002:] I'm afraid that went down the same pipe as my password I do have a PIN number written down, will that work instead? [speaker001:] Okay, we can find that out too. I'll need 2 of the following to find out your username, then we can reset your password: zip codephoneemail [speaker002:] 766-9464 ZIP is 31842 [speaker001:] Thank you, your username is jbanter1. I will need your PIN number now. I can't get your old password, but I can generate a new one for you. [speaker002:] Yes, that would be fine. Once I can get back in, I can change it myself Pin number is 387146 [speaker001:] Great, here is your new password: w82mzgjjecb is there anything else you need? [speaker002:] No, that's excellent. Thank you [speaker001:] You're welcome, have a nice day [speaker001:] Thanks for contacting AcmeBrands! What can I help you with today? [speaker002:] How much do I need to buy in order to get free shipping? [speaker001:] Let me take a look for you. [speaker002:] Thanks. I'm buying my son's birthday gift, but I don't want to spend too much on shipping either. [speaker001:] I understand! If the total pre-tax cost of your cart is over $25, then shipping is free. [speaker002:] He's got expensive tastes, like me, lol [speaker001:] If not, then it's a flat $4.99 fee. [speaker002:] Oh, I'm covered then. Thank you! [speaker001:] If you need items sooner, though, you can request overnight, which is additional, and is priced by weight. Can I answer anything else for you or help you otherwise today? [speaker002:] No, not overnight, so it's ok. That was all I needed. Thank you so much for helping me! [speaker001:] You're welcome, have a great day! [speaker001:] Hi how can I help you [speaker002:] I wanted to know the status of my subscription, because it was added to my account? [speaker001:] OK let's look into it You're wanting to see if your subscription is active, correct? [speaker002:] Yes [speaker001:] can I get your full name, account id and order id [speaker002:] Norman Bouchard Account id normandbouh Order I'd 1234567 [speaker001:] It shows your account as not active, $14 due yesterday [speaker002:] Ok Perfect. I didn't want that subscription [speaker001:] OK great, that worked out. I've sent you a link so you can login and check your account any time [speaker002:] Got it [speaker001:] Anything else today? [speaker002:] No [speaker001:] Have a nice day [speaker001:] Hi, how can I help you? [speaker002:] Hello! [speaker001:] hello! Was there something I could help you with? [speaker002:] I got a Michael Kors jeans, but the color is wrong. Can I return it? [speaker001:] sure can I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] Thanks, and your order ID? [speaker002:] 4021655645 [speaker001:] Do you know what membership level you have? [speaker002:] I believe I'm a Silver member. [speaker001:] was the purchase made in the last 6 months? [speaker002:] Yes, I just bought it last week. [speaker001:] Well good news! I can definitely return that for you, you can either ship it in, drop it at the store or use a drop off location. Which would be best? [speaker002:] Where is the dorp off location? [speaker001:] You would need to look that up on the website If you mail it in you'll just need to print a return label [speaker002:] Then I'll just mail it. Thanks. [speaker001:] no problem, can I have your mailing address for our records? [speaker002:] Sure, 9086 Woodshore St, Newark, CA 63179 [speaker001:] Thanks! Is there anything else I can help you with? [speaker002:] That's all for today. Thanks for your help. [speaker001:] Great, well I'm sorry those jeans were the wrong color! Have a good night! [speaker001:] the delivery time for my order is wrong. I wanna check it [speaker002:] Hello, thank you for contacting AcmeBrand. How may I help you? The delivery time you say? did you want to try to have the delivery for later or earlier in the day? [speaker001:] earlier Order ID: 0904796385 [speaker002:] Alright great. Let me look into it and see what I can do to help. Thank you for providing your order ID. I'll need it momentarily. Could you also give me your Full name and Account ID? [speaker001:] Norman Bouchard Account ID: 59UTLKKJGE [speaker002:] Great I was able to pull up your account. Let me look up the order now. Alright, let me see if the order was being delivered in the morning or evening then we can try to resolve the issue if there is one. Alright it looks like it is indeed going to be later in the day so let's see if we can get it to you earlier. Could you tell me the shipping status? [speaker001:] in transit [speaker002:] Unfortunately with the item being in transit I'm unable to change the delivery time. I'm sorry for the incovenience. [speaker001:] okay [speaker002:] Was there anything else I could possibly help you with today? [speaker001:] no [speaker002:] Thank you for shopping with us. Have a great day! [speaker001:] Hello. How can I help you today? [speaker002:] I would like to return an item because it is the wrong size [speaker001:] Im sorry to hear that. Let me see if I can help you out. May I have your name, account ID, and Order ID? [speaker002:] Name: Joseph Banter Order ID: 5393574023 I do not have my account id on me right now [speaker001:] Thank you Joseph. One moment please. Can I have your username and email address? [speaker002:] Username: josephb8 | Email Address: josephb8@email.com [speaker001:] Do you know your membership level Joseph? [speaker002:] Gold [speaker001:] And when was this order placed? [speaker002:] 2019-10-09 [speaker001:] Great. Thanks. I will need your address so that I can send you a return label. [speaker002:] 1157 Circle Drive Brighton, MI 25708 [speaker001:] And how are you going to be getting that back to us? mail, drop off, or store? [speaker002:] mail [speaker001:] Great. You should receive the return label shortly. Anything else I can help you with? [speaker002:] That is everything [speaker001:] Great have a nice day. [speaker001:] Hello How can I help you? [speaker002:] Hi, I placed an order to buy a shirt but I was charged twice. I want my money returned [speaker001:] I will be glad to help you with that. Could I have your full name or account id? [speaker002:] Name: Chloe Zhang Account ID: RQT400RTHI [speaker001:] Could I have your user name, email, and order id [speaker002:] The order id is 5487184494 Product: Shirt Amount: $64 [speaker001:] Ok, how would you like your refund Gift card, added to your account, paper check, or refund to credit card? [speaker002:] I would prefer a refund to my credit card Hello Are you there? [speaker001:] Yes It will just be a minute. [speaker002:] okay [speaker001:] A refund has been made back to the credit card on file. Is there anything else I can help you with? [speaker002:] That would be all for today. Thanks for the help [speaker001:] You are welcome Have a good day Goodbye [speaker001:] Hi, how can I help you? [speaker002:] I would like to know more about a product because I am thinking of buying it. [speaker001:] Okay sure. What product were you looking at? [speaker002:] Product: boots Brand: Michael Kors Amount: $59 [speaker001:] Okay, and what did you want to know about the boots [speaker002:] I want to know if the boots are waterproof [speaker001:] Sure, let me look into that. Yes they are waterproof. [speaker002:] Okay [speaker001:] Do you have any other questions? [speaker002:] No [speaker001:] Okay, hope you enjoy the boots!\ Have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] Hi there, I am having some kind of technical issue. I am trying to buy something but the cart will not update when I add the item. [speaker001:] Can you refresh the webpage? [speaker002:] I think I have tried that before but I'll give it another whirl. [speaker001:] If that does not work, can you log out of your account and log back in? And are you sure the item is in stock? [speaker002:] Ok refreshing didnt work, going to try logging in and back out Ah logging in and out seemed to work [speaker001:] OK, are you available to update your shopping cart now? [speaker002:] yup. all good thanks! [speaker001:] Is there anything else I can help you with? [speaker002:] no that is all, thanks so much! [speaker001:] Have a great day. [speaker001:] I want to check the shipping status [speaker002:] Hello, how can I help you? [speaker001:] I got an email that the shipping date was changed. I want to confirm if the email is fraud or real. [speaker002:] I will be happy to help you with this. Can I get a name. [speaker001:] Chloe Zhang [speaker002:] Okay I found your account can I now get your account id and order id. [speaker001:] X0XHHJR00D,9044242421 [speaker002:] Can I now get your username and email address. [speaker001:] czhang52,czhang52@email.com [speaker002:] It seems that the error you got notified by email was correct. It was changed however I will change it back now. [speaker001:] ok [speaker002:] I updated the order for you It should be corrected now. Can i help you with anything else? [speaker001:] no [speaker002:] Okay have a great day! [speaker001:] Thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hi, my name's Crystal Minh, Bronze member [speaker001:] Hi Crystal, what can I help with today? [speaker002:] I've ordered some Michael Kors jeans, but I've just sort of changed my mind and I need to cancel that before it ships [speaker001:] OK, let me take a look. Can I have your account ID and order ID? [speaker002:] sure BYLZE8AJUT 4242439289 [speaker001:] And what is the status of your shipment? [speaker002:] It was an order I just placed, so it should still be processing I haven't received any shipment notifications [speaker001:] In that case I will refund you immediately and have removed the item from your order. [speaker002:] Excellent, thanks [speaker001:] Is there anything else I can help with today? [speaker002:] No, that was all [speaker001:] Thank you, have a great day! [speaker001:] Hi. How can I help you? [speaker002:] I just brought these Tommy Hilfiger boots and now they are much cheaper now [speaker001:] Ok What would you like to do? [speaker002:] I just want to know why there is a discrepancy and complain about it It is not fair to the customer [speaker001:] Ok can you tell me your full name, account ID, and order ID? [speaker002:] 3661528703 HVH6MXR6LW [speaker001:] What is your full name? Can you tell me your full name? [speaker002:] Crystal Minh [speaker001:] Unfortunately I can't do anything about price changes [speaker002:] Why is that. I just purchased it yesterday [speaker001:] Would you like a promo code? [speaker002:] Sure [speaker001:] Ok, here is the code B4DAY [speaker002:] Thank you so much [speaker001:] Is there anything elseI can do for you today? [speaker002:] No thank you [speaker001:] Ok, I'll end this chat now [speaker001:] Hi [speaker002:] Hello, how may I help you? [speaker001:] I want to check the status of my order Because I ordered one item but my email confirmation says I ordered two. [speaker002:] What would you like to know about your order? Ok Could I have your full name or account id? [speaker001:] What could have happened Is there a problem [speaker002:] Let me see what I can find out. [speaker001:] With your system [speaker002:] Could I have your full name or account id? [speaker001:] David Williams Account ID: F81AN7S9C3 [speaker002:] Could I have your order id? [speaker001:] Order ID: 3506941331 [speaker002:] I am checking with the system to see what is going on. [speaker001:] Okay [speaker002:] According to the your order, there is only one item and you were only charged for that one item. The email must have been mistaken. I am sorry for the mistake. Can I help you with anything else? Are you still there? [speaker001:] No, that will be all Thanks [speaker002:] Have a good day. [speaker001:] Hi. What can I help you with this evening? [speaker002:] yes i would like to check tof your order because my payment seems to be wrong he staus [speaker001:] I'm sorry. Would you like to look up the status of an order? Or you believe you were charged incorrectly for an order? [speaker002:] i would like to check the status of my order because my payment method seems wrong [speaker001:] I understand, I can help with that. Can I get your name? [speaker002:] Norman Bouchard [speaker001:] Thank you Mr Boucahrd. Can I also get your account id and order id? [speaker002:] yes its Account ID: TRJ5SZOCW1 and the Order ID: 5856614792 [speaker001:] Great, And do you have a shipping status? [speaker002:] one moment let me see [speaker001:] Take your time [speaker002:] its saying order received but i haven't received anything [speaker001:] That means we have received the order but it has not yet been processed. [speaker002:] oh okay [speaker001:] What payment method would you like to apply to this ourchase? [speaker002:] my debit card its 2748 5697 2927 exp. 1223 cvv 343 [speaker001:] Thank you. I will enter this as your payment for this purchase. One moment please. [speaker002:] ok [speaker001:] Ok, you are all set. Was there anything else I can help you with? [speaker002:] thank you and that will be all [speaker001:] Enjoy the rest of your day. [speaker001:] Hi, how can I assist you? [speaker002:] Hi, I was wondering if you could tell me more about the Michael Kors Jacket that is on sale for 89$. [speaker001:] What would you like to know? [speaker002:] Specifically about how to wash it? Does it have to be dry cleaned only? [speaker001:] The jacket can be cleaned in a normal washer and dryer. [speaker002:] Thanks! [speaker001:] We do reccomend drying in low heat as the material can shrink. [speaker002:] Awesome, do I have to use a gentle wash cycle or just regular? [speaker001:] A regular wash cycle is fine. Line-drying the jacket is also another recommended option. [speaker002:] Thank you, that was all I needed to know. [speaker001:] How often you wash is is dependent on the amount of wear. Great, please contact us again if you have any more questions. [speaker002:] I will [speaker001:] Have a great day. [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I haven't gotten paid yet so I can't pay my subscription fee right now. Can you help me to where I can pay it in a week from now? [speaker001:] Sure I can look into that for you. Can I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you, Alessandro. Can I also get your Account ID and an Order ID? [speaker002:] Sure. Account ID is KIAAAMIT1T Order ID is 1480100834 [speaker001:] Perfect! And now can you please let me know your membership level? [speaker002:] Gold [speaker001:] Great! Because you are a Gold member and we really value you we are able to give you an extension today! [speaker002:] Normally I get paid right on time so it's not an issue, but this virus thing really messed everything up. Thank you so much! [speaker001:] We totally understand. Can I help you with anything else today? [speaker002:] No, I'm good. Thanks, you just brought my stress level down. You have a good day now. [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can I help you? Hello? [speaker002:] Hello! I just signed up for the premium subscription for the shopping service but I don't have all the money yet so can I get an extension? [speaker001:] Let me check on that. Can I get your full name, account ID, and order ID please? Are you still there? [speaker002:] My name is Joseph Banter, my account ID is LFAHH9KKVB and my order number is 2861442719. [speaker001:] Thank you. What is your membership level? [speaker002:] Guest. [speaker001:] Sorry, unfortunately we can not offer you an extension on the subscription. [speaker002:] Why not? Is there anything you can do for me? [speaker001:] I can escalate this to a manager if you would like. Can you provide me your phone number so they can get in touch with you? [speaker002:] 500 5268 [speaker001:] Thank you. I have escalated this case to a manager. You will receive a call shortly. [speaker002:] Thank you! [speaker001:] Is there anything else I can help you with? [speaker002:] No, thanks so much, have a good day! [speaker001:] You as well! [speaker001:] Hello:] [speaker002:] Hello, how can I help you? [speaker001:] I need assistance with my shopping cart.... I need to know if it qualifies for free shipping because I am thinking about purchasing some items? [speaker002:] Sure, I'll be happy to answer your question. I just need to ask you a few things first. [speaker001:] Okie dokie [speaker002:] Do you know your membership level? [speaker001:] How is your day going? gold:] [speaker002:] Great thanks for asking! And how about yours? [speaker001:] All is going great! [speaker002:] Awesome, just give me one moment please. [speaker001:] It's always a great day when I am shopping I totally need a new pair of jeans for a party I am going to in a couple weeks. Wooohooo, party like a rock star!!! [speaker002:] Oh I totally get you. I hope you will find the perfect pair of jeans on our site.:] [speaker001:] And of course a new blouse is always nice too [speaker002:] So the standard price of shipping is $7.99. [speaker001:] Ok are there any coupons or specials for free shipping? [speaker002:] I'll be happy to check and see what we have. One moment please. [speaker001:] Ok thank you What about if I spend a certain dollar amount? I always like free shipping, makes my shopping experience well worth it:] [speaker002:] I have good news for you! You should be able to use this promo code: V3T01 Hope that helps you with your shopping. [speaker001:] Awesome, it sure does help! Thank you so very much for your assistance today!!!:] [speaker002:] Oh you're welcome. Can I help you with anything else? [speaker001:] No that was all I needed [speaker002:] Perfect. Hope you have a wonderful day ahead! [speaker001:] Thank you, you too!!! [speaker002:] Bye:] [speaker001:] Hi! Thank you for contacting Acme. How can I help you today? [speaker002:] I want to check my order status because the shipping cost was too high [speaker001:] I can assist with that. Are you looking to cancel or the order or possible refund the shipping costs [speaker002:] I want to cancel the order and get a refund [speaker001:] Sure, can I have your full name? [speaker002:] It is Chloe Zhang [speaker001:] Thank you. Can I also have your username, email address and order id? [speaker002:] The username is cz231905, email is cz231905@email.com and order ID is 3012041707 [speaker001:] What is the shipping status [speaker002:] out for delivery [speaker001:] Unfortunately, since the order has already left our warehouse and will be delievered to yo today. I am not able to cancel it I can offer to refund your $8 shipping fee [speaker002:] ok [speaker001:] Was there anything else I can assist you with today [speaker002:] no that's it [speaker001:] Great! Enjoy the rest of your day [speaker001:] Hi, how can I help you today? [speaker002:] Hi, i need to get into my account but I don't have the phone used for my two factor authentication. [speaker001:] ok, I can help you with that One moment please [speaker002:] ok [speaker001:] Would you like to reset your two factor authentification? [speaker002:] yes, i need to get into my account [speaker001:] ok great I will need to send a special code to your email. Can i get your full name or account ID? [speaker002:] yes, it's Sanya Afzal. I don't have my account id [speaker001:] Can I have your email address please? [speaker002:] yea, it's SAfzal@email.com [speaker001:] Ok, I will send a reset code to the email address you gave me [speaker002:] ok thank you [speaker001:] I'm also going to send you some information on how to keep your account safe with security tips [speaker002:] ok thank you [speaker001:] Your welcome. It's always good to follow best practices for security and I can see you are doing a good job by having two factor authentification. Is there anything else I can do for you? [speaker002:] nope that's it [speaker001:] Ok, have a great day! goodbye [speaker001:] Hi, what can I do for you? [speaker002:] My old phone died and now I can't log in my account because I can't do the two factor authentication. [speaker001:] Okay, can I have you name please [speaker002:] Alessandro Phoenix [speaker001:] Can I have your email address? [speaker002:] AlessandroPhoenix@gmail.com [speaker001:] Okay I have reset the code and it will be sent to the email address. [speaker002:] Thank you. Will I be able to see my shopping history after resetting? [speaker001:] Yes, you should be able to see everything in your account. Is there anything else I can help you with? [speaker002:] no thanks for all your help. [speaker001:] Have a good day [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I need to access my account but I forgot my password [speaker001:] I can certainly help you with that. Can I please have your full name and username? [speaker002:] Chloe Zhang czhang123 [speaker001:] Thank you. Due to security concerns, I am unable to recover your current password, but I can generate a new password for you. [speaker002:] That would be great [speaker001:] Can you please tell me your PIN number or the answer to your security question? [speaker002:] 685909 [speaker001:] Your new password is p2i7p14lfw9 [speaker002:] Great thank you for your help [speaker001:] You are welcome. I am glad that we were able to resolve your issue. Thank you for your patience. [speaker002:] Let me see if I can log in That works. That's all I needed today [speaker001:] Thank you. Have a great day! [speaker001:] Hi, how can I help you? [speaker002:] hi i have signed up for a premium subscription shopping service i want to know the status of my subscription because I want to keep my subscription [speaker001:] Let me check that for you! Can I have your full name to pull up your account please? [speaker002:] Chloe Zhang Account ID: KU5BMZ4CLX [speaker001:] Thanks. Can I also get your order ID please? [speaker002:] Order ID: 4936124199 [speaker001:] You have an active subscription. Your due date to renew is tomorrow and the amount is $55. Here's a link so you can check this info whenever you need to. [speaker002:] okay thank you i would like to pay off the balance [speaker001:] Is it okay to use the credit card on your account? [speaker002:] yes you can use that [speaker001:] I've renewed your subscription with a payment of $55. [speaker002:] thank you [speaker001:] Of course! Is there anything else I can do for you? [speaker002:] nothing else [speaker001:] Have a great day! [speaker001:] Hi, I'm John from ACME. How may I assist you today? [speaker002:] Hi youe website is very slow today like very slow is everything ok because it is almost unusable at this pint point [speaker001:] I'm so sorry to hear that you're having trouble with our site. Let me see what I can do. Have you visited another website to see if it's just as slow? [speaker002:] yes, other sites work fine [speaker001:] Can you please try logging out of your account and then back in. [speaker002:] ok that did not work [speaker001:] Ok, I'm going to write a report to our Website Team to look into this and fix it. Is there anything else I can do for you today? [speaker002:] umm you think your site will be running up to speed alter today [speaker001:] It's possible it's just not working for a few users at the moment. They should fix it soon. Were you looking to make a purchase today? I can make the purchase for you? [speaker002:] no, i am looking to just browse alright i will check back later thanks [speaker001:] Sorry for the trouble. Have a good day! [speaker001:] Hello! How may I help you today? [speaker002:] Hi it seems like shipping was raised or to high this time. What is the status of my order [speaker001:] Okay. let me look into that for you. Can I get your full name? [speaker002:] Joyce Wu [speaker001:] One moment Joyce. Is the issue that the cost of shipping was too high? [speaker002:] Yes [speaker001:] Would you like a refund on that or would you like to delay the delivery? [speaker002:] Can you refund the extra shipping [speaker001:] Let's look into that for you. Can I get your username, email address and Order ID? [speaker002:] joycew46@email.com joycew46 5515179955 [speaker001:] What is the shipping status on that order? [speaker002:] Oh this was from the one that came. Thats when i checked and noticed the high shipping cost i guess ill just take a refund, sorry got confused with my boyfriends order [speaker001:] Is the status "Delivered" [speaker002:] Recieved [speaker001:] Okay then, I can cancel that order for you seeing as how it hasn't been delivered yet. Is that okay for you? [speaker002:] OK will it be cheaper to reorder? [speaker001:] It may be and you can specify your delivery type at that time. [speaker002:] OK thanks that should get me good to go then [speaker001:] No problem, one moment and I'll cancel your order. You're all set and now you can reorder whenever you'd like. Is there anything else I can help you with today? [speaker002:] Thanks for your help no thanks [speaker001:] Have a great day! [speaker001:] Good afternoon, how can I help you today? [speaker002:] Could you tell me the local store hours? for Newark, NY [speaker001:] Store hours vary but they are usually 8AM to 11PM. It is best to visit www.acmebrands.com and check for your specific store. [speaker002:] alright thanks for the info [speaker001:] No problem. Is there anything else I can do for you? [speaker002:] That was all [speaker001:] thanks and have a great day! [speaker001:] Hi! How can I help you? [speaker002:] Hey I want to figure out how to get premium membership I'm considering buying some stuff and want to make sure it's worth it. What are the benefits? I want to do some shopping for myself, get a new wardrobe, know what I mean? [speaker001:] Sure, I can help you with that! One big benefit is that all of our members are invited to an annual holiday extravaganza with an open bar and FREE flights from anywhere in the US! Bronze members save on shipping fees and promo codes. Silver members g I totally know what you mean! I hope I've explained the reasons for joining us! Do you have any other questions? [speaker002:] Wow, that sounds great. How much is the membership fee? For premium [speaker001:] Membership cannot be bought directly. They're earned through repeated purchases over a period of time. Bronze membership is given to customers who have made over $500 worth of purchases in the last year. For silver membership, it's $1000, and for gol And for gold, it's $2000.* Sorry about that, I got cut off! [speaker002:] Okay, wow that's great. I think I'm gonna go with the bronze membership, sign me up [speaker001:] Great! Do you have any other questions for me today? [speaker002:] That was it, thanks! [speaker001:] You're welcome! Have a great day! [speaker001:] Hi i want to but some things but i want some info on how to get premium membership first [speaker002:] Okay, so you are looking to buy some things, but first want to know about premium membership? [speaker001:] i just want to know how to get premium membership [speaker002:] Okay. Premier membership is earned by making puchases. [speaker001:] cool i currently am a silver member how would i go up [speaker002:] That means you have made at least $1000 in purchases and we appreciate that. Gold membership starts after a short questionnaire and $2000 in purchases. [speaker001:] cool well thats all i needed to know thanks! [speaker002:] You're welcome. Have a good day. [speaker001:] Hi, how can I help you? [speaker002:] Hi I need you to look at my order and tell me why you guys are charging me extra for my order I don't recognize that fee [speaker001:] Ok, I can help with that [speaker002:] Please and thank you, in a hurry [speaker001:] Can I have your full name or Account ID please? [speaker002:] yes Crystal Minh OSUPTFCJQX I'm at 8062 Primrose ave in Jacksonville [speaker001:] thank you [speaker002:] It's for that Guess Jacket do you see the order yw [speaker001:] Can I have your Order ID so I can look for the jacket? [speaker002:] again in a hurry I need to know about this extra fee 6575582523 seems like you should have all this in front of you by now I don't mean to be short but I don't have time to check on a fee I did not authorize [speaker001:] I understand whats your membership level? [speaker002:] I am a gold member I never seen this before [speaker001:] I will definitely be able to remove the fee for you [speaker002:] wow thank you [speaker001:] How much money were you charged? Your welcome [speaker002:] I was not out for a hassle about this thanks It look like $10 fee was charged not sure why [speaker001:] You're welcome, I just want to get your money back to you quickly [speaker002:] Great! [speaker001:] Ok, it's fixed! The fee has been removed [speaker002:] hope this doesnt happen again thanks [speaker001:] I'm very sorry for the inconvenience! You're welcome [speaker002:] Not your fault ty [speaker001:] Can I help with anything else today? [speaker002:] Have a good day nope [speaker001:] You too [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I still haven't received my order from you guys I would like to check on the status of this [speaker001:] OK. Let me check. [speaker002:] okay [speaker001:] May I have your full name or account ID? [speaker002:] Sanya Afzal and my account id is QWZ5FQHRMX [speaker001:] I have pulled up your account I now need your username, email address, and order ID [speaker002:] Username: sanyaafzal589 and my email is sanyaafzal589@email.com and my order id 8272629074 [speaker001:] Thanks. I have validated your purchase. How long have you been waiting? [speaker002:] 9 days [speaker001:] That is a long time. Let me help. I will ship a new order. What is your address? [speaker002:] yes it id 3144 Woodshore St Brighton, CA 79688 [speaker001:] What is the brand name and type of item you had ordered? [speaker002:] Guess Jeans [speaker001:] OK. I have updated the account and resent the jeans. Anything else I can help with? [speaker002:] thank you for your help. that will be all [speaker001:] You're welcome. Have a good day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello! I'm trying to find out more about a pair of boots I am interested in. [speaker001:] Sure I can help with that, could I get your name? [speaker002:] Norman Bouchard [speaker001:] Hi Norman, what kind of boot related question did you have? [speaker002:] Well I really want these pair of boots. I need a size 9 but the site says unavailable. [speaker001:] Let me check. We have many sizes available but if that particular size is marked as unavailable, we currently do not have any in stock. We usually get more in around the end of the month if you wanted to wait. Sorry for the inconvenience. [speaker002:] Aw man. I really like those. [speaker001:] Is there anything else I can do for you today? [speaker002:] No I guess not. [speaker001:] Thanks and stay healthy! [speaker001:] Hi, how can I help you? [speaker002:] Hello. My name is Joyce Wu. I would like to change my primary payment method if possible. [speaker001:] Sure. Is your order on the way? [speaker002:] Yes for a Guess Jacket. I would like to change the payment method please. [speaker001:] Ok got it. Can I please have your username, email, and order ID? [speaker002:] I do not have that information. My pin number is 187217. My phone number is 005-1967. [speaker001:] Ok I see. What is your zip code? [speaker002:] 64557 [speaker001:] Hm, can you please give me your name with correct spelling again? [speaker002:] Joyce Wu [speaker001:] Got it. Ok, your username is jwu1 Just a moment [speaker002:] ok [speaker001:] Alright, what is your email address [speaker002:] It is not listed here. [speaker001:] Ok how about your account ID? [speaker002:] I gave you all the information I was provided. [speaker001:] Hm, ok. Without additional information I'm not able to pull up your account or order information. I'm sorry about that. I will make a note of this issue so that we can get back to you. [speaker002:] ok thank you. [speaker001:] Thanks, have a great day. [speaker001:] Hello, I would just like to ask about the status of my order I noticed the shipping price was very high so I am curious Honestly, at this point I would like to cancel the order: 7643599427 [speaker002:] Hi. I can help you with that. Can I have your full name or account name? [speaker001:] my name is Sanya Afzal, the account ID is ZD9WDWUSEK [speaker002:] I can cancel the order for you Sanya, but I can also downgrade the shipping to next week delivery, which is much cheaper. [speaker001:] Thank you, but at this point I would just like to cancel the order. Also to get a refund if at all possible [speaker002:] Sanya, can you tell me the shipping status? I need to know the shipping status in order to cancel. are you still there? [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Yes i was looking at this item on your site and i would love to know some more about it before i decided if i want to order it or not [speaker001:] Sure, I can help find out more information about an item. What is your question and about what item? [speaker002:] Great! i was looking at the Calvin Klein shirt and i was wondering how long is the arm length? [speaker001:] For small size shirts, the sleeve length is 32 inches. For medium shirts the sleeve length is 34 inches, and lastly the sleeve length on a large shirt is 36 inches. Is there anything else I can help you with today? [speaker002:] okay thank you so much for your help that will be all [speaker001:] Thank you, have a great day! [speaker001:] Hi! How may I help you today [speaker002:] Hi i need to remove these boots from my order. My partner doesnt want them anymore [speaker001:] Ok, I can help with that. Can I have your name? [speaker002:] Albert Sanders [speaker001:] Can I have your account id and order id [speaker002:] 42SPOI57GQ 4731256942 [speaker001:] Thank you what is your shipping status [speaker002:] The orders been received [speaker001:] I have updated your order for you. CAn I help with anything else? [speaker002:] No thank you [speaker001:] You're Welcome! Have a great day [speaker001:] Hi, thanks for contacting AcmeBrands support. How can I help you today? Are you there? [speaker002:] I want to complain because the charge on my billing statement has not been reversed even though I have already completed the return. Yeah [speaker001:] Ok, sorry to hear that. I'd be happy to look into that for you. So was this in regard to an item you ordered, or a subscription? [speaker002:] Yeah, An item ordered [speaker001:] Ok, so you returned the item, yet haven't received a creditrefund on the account? [speaker002:] yeah [speaker001:] Gotcha. Ok, to start with, can I get your full name or account ID? [speaker002:] I dont know it [speaker001:] you don't know your full name? [speaker002:] Crystal Minh [speaker001:] Thank you. [speaker002:] My ID i mean [speaker001:] No worries. Can I get your username, e-mail address, and order ID please? [speaker002:] Email Address: crystalm510@email.com Order ID: 2862187771 Username: crystalm510 [speaker001:] Great, thank you. How many days have you been waiting to receive that refundcredit? [speaker002:] 5 days [speaker001:] Ok, thanks. Can I get your membership level please? [speaker002:] Bronze [speaker001:] Ok, unfortunately we can't do anything for you just yet, as the time frame for refundscredits is up to 7 days. Since it's only been 5, you need to wait until 7 days have passed, and if at that point you still haven't received it, contact us at that point in time. [speaker002:] Okay Thanks [speaker001:] I apologize for the inconvenience. Can I help you with anything else today? You are welcome. [speaker002:] Im good Thanks [speaker001:] Ok, thanks for contacting AcmeBrands support. We hope you have a great rest of your day! [speaker001:] Hello, how can I help you? [speaker002:] Hi there! [speaker001:] Hi ^^ [speaker002:] I fear I might lose my prmium service. Should I pay the fee now? Can you please check my acc? [speaker001:] if you want to pay it, no problem. sure! could you give me your full name or account ID [speaker002:] Chole Zhang, and my Id is 8F83WVA7P7 [speaker001:] additional to this would give me the order ID [speaker002:] That is 1705921153 [speaker001:] uh I thing your name is maybe Chloe? no chole just to verify the info Miss [speaker002:] Yes, you are right. I mistyped. Sorry. [speaker001:] don't worry is late already haha [speaker002:] That's right. [speaker001:] I will send you a link with this information so that you can also verify it. [speaker002:] Thank you. Great, I think I'm all set. [speaker001:] If you want to pay it, I can register the payment right now. [speaker002:] Please go ahead [speaker001:] to finish everything, sure it will be $20 [speaker002:] That's fine [speaker001:] all set now! a pleasure to help you [speaker001:] Hello! How can I help you today? [speaker002:] Hello I wanna return a wrong sized item Guess Boots for 54 dollars [speaker001:] Sure I can help you with that. Can I have your full name or account ID please [speaker002:] Alessandro Phoenix [speaker001:] Thank you Alessandro! Now can I have your username, email address and order ID please? [speaker002:] alessandrop420 Order ID: 4777081689 [speaker001:] And your email address please [speaker002:] alessandrop420@email.com [speaker001:] What member status are you? Gold, Silver, or Bronze? [speaker002:] Gold [speaker001:] Perfect, you get unlimited returns. [speaker002:] thanks [speaker001:] Can I have your full address please so I can send you a shipping label [speaker002:] 5750 Primrose Ave San Lima, MI 92420 [speaker001:] And would you like to return your item by mail, in store, or drop off center? [speaker002:] drop off center [speaker001:] Alright you are all set. Is there anything else I can help you with today? [speaker002:] no [speaker001:] I hope you have a great day! [speaker001:] Hello! How may I help you? [speaker002:] I am trying to get information about a specific product, can you help me? [speaker001:] Of course! What product are you wanting to know more about? [speaker002:] Yes, a black calvin klein jacket [speaker001:] What do you want to know about the jacket? Hello? [speaker002:] Does it come in any other colors? And is the item in stock? [speaker001:] If the jacket is said to be out of stock on our site, it is temporarily out of stock. We refill our inventory at the end of every month though! [speaker002:] Oh, do you have any items that are similar? [speaker001:] We should have similar jackets. What size are you looking for? [speaker002:] A large [speaker001:] We have a variety of jackets and styles. I am sure you will be able to find one that you prefer. [speaker002:] I am looking for a jacket that would be warm enough for going snowboarding in Colorado. Anything like that? [speaker001:] Of course! All of our jackets are made with wind proof outside layer and cotton inside to keep you warm. [speaker002:] Ok, how long do your items usually take to ship? I am hoping to have one within 2 weeks [speaker001:] It will depend on your membership level. [speaker002:] Okay I am a guest member [speaker001:] But you should have the jacket within 2 weeks regardles. Is there anything else i can help you with? [speaker002:] No, thank you for all your help I really appreciate it! [speaker001:] Have a great day! [speaker001:] Heloo, thank you for contacting AcmeBrand today. How may I help you? [speaker002:] Hi, can I check on my shipping status of an order I placed? I haven't received my package yet and I feel like it hsould have been here by now [speaker001:] Sure thing Can I have your first and last name to pull up your account please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you Alessandro. So for the shipment. Did you receive an email about the shipping or was the time of day it should be delivered possibly incorrect? [speaker002:] I'm not sure...I've been waiting 9 days for it to arrive I think it must have been lost in transit I'm a gold member so I thought shipping was fast [speaker001:] Alright, thank you. Can I please have your Username, E-mail Address and Order ID to verify the purchase? [speaker002:] alessandrophoenix799 is my username alessandrophoenix799@email.com Order ID: 6119114636 [speaker001:] Thank you, that all checks out. Items usually take about 7 days to arrive but you said you have been waiting for 9 days correct? [speaker002:] yes that's correct [speaker001:] Or rather they should take no more than 7 days. Alright I'm going to go ahead and resend your order then. [speaker002:] that would be awesome, thank you [speaker001:] Can I have your full address please? [speaker002:] 8664 Brushwick Dr La Fayette, MI 6510 [speaker001:] was there a missing digit in the Zip code there? [speaker002:] ah yes, its 65101 [speaker001:] Okay, and lastly could you tell me what Item it was and it's cost? [speaker002:] Product: Jacket Brand: Calvin Klein Amount: $84 Product: Jeans Brand: Guess Amount: $49 Product: Boots Brand: Calvin Klein Amount: $84 [speaker001:] Alright Alessandro, the order will be sent out to you asap. Was there anything else I could help you with? [speaker002:] thanks for your help that's all [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] How may i help? [speaker002:] i ordered some jeans and the delivery time appears to be wrong. [speaker001:] i see, so the delivery time is wrong and you wish to move it to the evening? [speaker002:] yes. [speaker001:] i can assist with that today, First i need the full name to pull up the account [speaker002:] David Williams [speaker001:] I will also need your account and Oder ID to verify. thanks dave, may i also have the account id and order id? [speaker002:] NS7NAWE5L8 3710509838 [speaker001:] Thank you. I see here, it looks like there was an error on our end. and I do apologize however I have fixed your delivery time to the evening, and you are all set is there anything else i can help with? [speaker002:] that was all i needed. [speaker001:] Have a nice day! [speaker001:] Hello? [speaker002:] hello How Can I help you [speaker001:] I need to access my account, but I can't get in because I lost my phone. Can you help me? [speaker002:] Yes [speaker001:] Great! What do you need? [speaker002:] Do you know your user name and password? [speaker001:] Oh, shoot, uh...no, I forgot. I can give you my real name and phone number, though! [speaker002:] That work. Plus also your zip code please [speaker001:] Sure thing. My name is Chloe Zhang, my phone number is 842-315-2785, and my zip code is 15225. [speaker002:] OK your username is Czhang1 I can't give you your password over chat for security reasons But I will have a new one generated and emailed to you [speaker001:] Great! Thank you so much. [speaker002:] Do you have your PIN or security question? [speaker001:] Not off the top of my head, no...does it say what my question is? Can you tell me that? [speaker002:] What is your mothers maiden name [speaker001:] Livingston! [speaker002:] ok here is your password [speaker001:] You just said you couldn't give it over chat, though.... is this safe? [speaker002:] r29wsq1dupm Yes, sorry my mistake in saying that earlier Is there anything else I can help you with [speaker001:] Nope, that's everything. Thanks so much! [speaker002:] Thank you [speaker001:] Hello, what can I do for you? [speaker002:] Hi...I am trying to access my account but I lost my phone that I use for the two factor identification. Is it possible for you to help me? [speaker001:] Sure, I can help you. Can I have your name please [speaker002:] It is Joyce Wu [speaker001:] Can I have your email address? [speaker002:] It is jw400469@email.com [speaker001:] I have resent an email and you should be good from there. [speaker002:] Thank you so much! That was very nice of you [speaker001:] Is there anything else I can do for you. [speaker002:] Nothing else. Have a good day! [speaker001:] THanks you too [speaker001:] Hello, what can I do for you? [speaker002:] I wanted to order a few items and wanted to know what your refund policy is if I get them and do not like them [speaker001:] Refunds are only available for items that have yet to be shipped. They will be issued for any valid purchase with confirmed order ID, customer username, and customer email address. Please make sure that you have this information if requesting a refun Do you have any other questions? [speaker002:] No that is all. Thank you [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] Hello, I would like to complain about an overpriced item that is listed. The competition is way cheaper [speaker001:] I am so sorry to hear that. Please give me a moment to look into that for you. Can you please tell me your full name, account ID, and order ID? [speaker002:] Norman Bouchard HPIWLKIQWV Order ID is 9405458461 [speaker001:] Thank you. I've reviewed the price of the item and it seems that the competitor was running a limited time sale. Our pricing algorithm will often try to match the price of our competitors but it's not always effective. I apologize for any inconvenience you have experienced due to the price difference. Is there anything else I can help you with today? [speaker002:] Can I get a promo code or price compensation? [speaker001:] Yes, I can certainly offer you a 10% discount code. Please give me a moment. Your 10% promo code is 6YUML. It will expire in 7 days. [speaker002:] Thank you [speaker001:] You are welcome. Thank you. Have a great day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi I wanted to buy a jacket from you, but the price is suddenly much higher than it was yesterday [speaker001:] Let me see what I can do for you. [speaker002:] I think I should be able to buy it at the price I was given the first time I showed up, don't you? [speaker001:] Could I have your full name or account id? [speaker002:] Sanya Afzal is the full name [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] D9TSQPPHAC and the order ID is 4546170320 [speaker001:] Unfortunately our prices are changed by our system, and it can happen quite frequently. There is nothing we can do if the price has changed from yesterday to today. [speaker002:] I see, well I guess my business is going to have changed from yesterday as well Well, that was all I needed [speaker001:] I hope you have a good day. [speaker001:] Hello, how may I help you today? [speaker002:] Hi, I'm trying to get detail on a delivery. The time it's set up for is wrong and I want to change it. [speaker001:] May I have your full name and account ID? [speaker002:] Name: Sanya Afzal Account ID: H8F884RAA5 [speaker001:] Alright, are you wanting to change the delivery time to an earlier or later time in the day? [speaker002:] When checking shipping status I'm seeing it's in transit. I want to change it to after 6 pm. I'm not going to be in until then. [speaker001:] I see. Can I have your Order ID? [speaker002:] Order ID: 4136112543 [speaker001:] Alright, let me see if the delivery time was incorrect. The system says the delivery time is correct. You said that the shipping status says it is in transit, correct? [speaker002:] Yes, after 6 pm then? [speaker001:] Did the estimated delivery time say it would be after 6 p.m? [speaker002:] No, It said between noon and 4 pm I think. [speaker001:] Unfortunately, since the order is already in transit, the delivery time cannot be altered. The delivery time you are seeing on your order will be the time it is delivered. [speaker002:] Ok, I'll just hope for the best then, I'm just worried about theft, thanks anyways. [speaker001:] I'm truly sorry for the inconvenience. Will that be all for today? [speaker002:] yes thanks, goodbye [speaker001:] Have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi, my name's Chloe Zhang, gold member I think I need to double-check that my shipping date is still set for tomorrow [speaker001:] Okay, let me see what I can do for you. [speaker002:] I got an email that sounded wrong [speaker001:] Can I have your account and order ID? [speaker002:] TV38IEZ6RU 3653143311 [speaker001:] Okay, and can I have your username and email? [speaker002:] chloez02 chloez02@email.com [speaker001:] Okay, let me check the system to see what's going on. It looks like whatever sent that automated email was wrong, and your shipping is still good for tomorrow, Is there anything else I can help you with [speaker002:] Ah, that's good to hear No, that was all I needed, a little peace of mind Thanks for your help [speaker001:] Then have a nice day! [speaker001:] Hi! How may I help you today? [speaker002:] I need to pay my premium subscription fee. [speaker001:] Sure I can help with that. Can I have your name? [speaker002:] Crystal Minh [speaker001:] Can I have your account id and order id [speaker002:] Account ID: KAI0XG1DTO Order ID: 5472209180 [speaker001:] Ok it looks like you owe $20, would you like to use the card on file? [speaker002:] Yes please [speaker001:] You pay has been paid, is there anything else I can help with today? [speaker002:] No that is all. Thank you [speaker001:] You're Welcome! Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Absolutely. I was thinking of buying this Tommy Hilfiger jacket for my dad and I just wanted to know more about the jacket if you have a sec. My specific question was, is it warm enough to wear when it's really windy outside? [speaker001:] I can look in to that for you. May I ask who I am speaking with? [speaker002:] Sure. My name is Norman Bouchard. [speaker001:] Thanks Norman. The Tommy Hilfiger jacket is designed to be wind proof. It is also lined with a material that insulates your body from the cold. [speaker002:] Great! That's all I really needed to know, I'll order it asap now that I know. [speaker001:] Is there anything else I can help you with? [speaker002:] Nope. That was all. [speaker001:] Thanks and I hope your dad enjoys the jacket! [speaker001:] Hello. How may I help you today? [speaker002:] Hi, I'm trying to add something to my cart but it's not working [speaker001:] Lets see if we can try some things to get it to work. [speaker002:] Thanks, it won't update at all. [speaker001:] Can you first try to refresh the page and try again? [speaker002:] okay nope, didn't work [speaker001:] How about logging out then back again. Then try. [speaker002:] okay that didn't work either! [speaker001:] Can you double check the item isnt out of stock? [speaker002:] oh, wait, it is out of stock. oops that's why thanks for the help [speaker001:] Oh I see. We get new shipments in soon so check back. Anything else I can help you with? [speaker001:] Hello, how may I help you today? [speaker002:] I want to reset the two factor authentication. [speaker001:] Sure thing, can you give me either your full name or account ID? [speaker002:] David Williams [speaker001:] Thank you, and can you give me an email that I can send the reset link to? [speaker002:] I don't know it. [speaker001:] No problem, do you have your PIN number available? [speaker002:] no [speaker001:] Ok, we can verify with a security question then. Can you answer "What is your mother's maiden name?" [speaker002:] Martinez [speaker001:] Thank you, I can see your email in the system now. I'll send a reset link to the email address we have on file. I will also include some information about our security policies and tips that may be helpful in the future in these situations. [speaker002:] Thank you. [speaker001:] Is there anything else I can help with today? [speaker002:] no [speaker001:] Great, enjoy the rest of your day! [speaker001:] Good afternoon, how can I help you? [speaker002:] Hi I want to return this item I received because it is the wrong size [speaker001:] oh I see, sure would you give me your full name or account ID [speaker002:] Albert Sanders [speaker001:] additional to this would give me your order ID, email and username [speaker002:] albertsanders712@email.com albertsanders712 6683982987 [speaker001:] ok everything in order, would you give me your membership level [speaker002:] Silver [speaker001:] When did you make the purchase? [speaker002:] 2020-02-22 [speaker001:] ok we will process your return now, I would give your full address [speaker002:] 9299 Kennedy St Baltimore, TX 65075 [speaker001:] How would you like to process the return? by mail, in store or drop off center [speaker002:] by mail [speaker001:] all set! [speaker002:] thank you [speaker001:] a pleasure to help you have a nice day [speaker001:] Hello! How can i help you today? [speaker002:] I want to change the name on my account, for whatever reason it is not spelled correctly. [speaker001:] Sure I can help you with that. [speaker002:] Great, thanks. [speaker001:] Can I have your name and account ID please [speaker002:] Crystal Minh cminh85 [speaker001:] Ok. You're account is pulled up. Now to change your name I'll need some more information from you [speaker002:] Sure [speaker001:] I'll need your zip code, telephone number, username, and email address [speaker002:] 19803 872-9837 cminh85 cminh85@yahoo.com [speaker001:] Ok. Now let me just change your name for you. All right, your name is now updated in our system. Is there anything else I can help you with today? [speaker002:] that was all thanks [speaker001:] You're welcome! I hope you have a great day. [speaker001:] Hello, how can I help you? [speaker002:] I'm trying to purchase an item, but the cart will not update when I add another item to it, [speaker001:] Sorry to hear that. Can you try refreshing the page? [speaker002:] That didn't help [speaker001:] Can you try logging out and back in? [speaker002:] Ok, that helped. It's working now. [speaker001:] Great, is there anything else I can help you with? [speaker001:] hi how can i help you today? [speaker002:] My credit cards keep saying it's invalid on the website. [speaker001:] oh no im sorry! Can you please try again? [speaker002:] I just typed my number again, it still doesn't work. [speaker001:] Can you please try logging in and logging out? [speaker002:] wow, that completely fixed the problem. Thanks for the help! [speaker001:] oh wow! great do you need anything else? [speaker001:] Hello, how can I help you? [speaker002:] Hi...I will make you work hard today because I have not one but 2 problems! My address has changed so I would need to modify it and I ordered a coat by mistake and wish to cancel it. [speaker001:] I'm sorry to hear that and would be happy to help. Okay, so let's start with your address change. Can I please have your name and the current address on file? [speaker002:] It now is 5530 brushwick drive in Monterey, NY, 33503 and my name is Joyce Wu [speaker001:] And to verify your identity, can I have your zip code, phone number and PIN? [speaker002:] 33503, my phone number is 480-853-2735 but I can't seem to find my pin....so sorry....can you do without it? [speaker001:] What is your email address? [speaker002:] jwu60668@email.com [speaker001:] Okay, and what is your new address? [speaker002:] The new address is the one I gave you at first 5530 brushwick drive, montery, ny, 33503 [speaker001:] Okay, then please verify the current address on file. [speaker002:] my mind is blanking....i have been taking medication and I can't seem to remember the exact address I had before [speaker001:] Sorry, I'm not able to change the address without verification of the current address due to security reasons. You can access your account here and make changes. [speaker002:] thank you so much, i will do it when my husband comes home [speaker001:] Okay, let's look into your order. Can I have your account number and order number? What is wrong with the coat? [speaker002:] my account id is SZSRI0MXEJ and the order is 7547892013 I bought a black one but it was the kaki one I wanted [speaker001:] Would you mind giving me your username? [speaker002:] it is jwu60668 [speaker001:] What is your membership level? [speaker002:] it is bronze [speaker001:] Great and when did you make the purchase? [speaker002:] on the 16th of november 2019 [speaker001:] I apologize, but I can't refund because th 90 window has expired. [speaker002:] It is okay....there is not a big difference between black and kaki...it will do! Thank you so much for your patience [speaker001:] You're welcome. Anything else? [speaker001:] Hello, how can i help you today [speaker002:] Hi I'd like to know about the status of my account please [speaker001:] Sure, could i get your full name account ID and order ID please [speaker002:] My name is Joyce Wu I don't have that other info [speaker001:] Okay that is fine. Currently you have a subscription with us but your bill is due tommorow at $55 [speaker002:] Oh wow, I need to pay that. I really need to keep my subscription. [speaker001:] Okay sure, would you like me to pay it with the card on file? [speaker002:] Yeah go ahead that's fine [speaker001:] Okay done, is there anyrthing else i can do for you [speaker002:] That's it! Perfect, thank yoyu you* [speaker001:] Okay, have a great day [speaker001:] Hello, how can I help you? [speaker002:] Hello, I wanted to check the status of my premium subscription, can you tell me if I am current or past due? [speaker001:] Sure, can I get your full name please? [speaker002:] Sure, Joyce Wu [speaker001:] Alright, to verify your identity, I need your account ID and the most recent order number [speaker002:] IONVU97XN8 6255974085 [speaker001:] You do have an active subscription. The next payment is due today and is 14 dollars. In the future you can look this info up yourself via the link I just sent to the email on file [speaker002:] Perfect can I pay that today Thank you for the link [speaker001:] Alright, you are all paid up. Is there anything else I can do for you? [speaker002:] No thank you and have a great day! [speaker001:] No problem. You do the same. [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hi I have a general question I am looking to buy some clothing and was wondering what are the different membership levels? [speaker001:] Sure, I can help you with membership questions. Can I have your name? [speaker002:] Crystal Minh [speaker001:] Crystal, give me on moment while I get that info for you. [speaker002:] ok thanks [speaker001:] Our membership is a rewards program for our most valued customers. The levels are Bronze, Silver and Gold. All other individuals are considered guests. Being a member is different than having a subscription. [speaker002:] and how do I get to the different levels? [speaker001:] Memberships are earned through repeated purchases over time. Bronze customer who order over $500 in a year. Silver members order $1000 in a year and Gold make over $2000 in purchases and complete a questionnaire. [speaker002:] ok gotcha. I don't think I'll have an issue getting to at least silver thanks for the info [speaker001:] Great! Is there anything else I can help you with today? [speaker002:] that's it [speaker001:] You're welcome. Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] I was waiting to buy an item and it was much cheaper yesterday! [speaker001:] I'm sorry to hear this, could I have your full name and I can look into this for you? [speaker002:] Crystal Minh Today the boots are 94 yesterday they were 74 [speaker001:] Could I also have your Account ID and Order ID? [speaker002:] H3HVWJRFJ8 9053015784 [speaker001:] Sadly our prices are based on a dynamic algorithm and things like this are generally out of our control. [speaker002:] Dang should have been faster than [speaker001:] Yes, our apologies. Is there anything else I can do for you? [speaker002:] no thank you [speaker001:] Have a good day [speaker001:] Thank you for contacting Acme Brands! How may I help you today? [speaker002:] Hi It seems that there was a subscription added to my account, I really don't buy enough to justify a subscription. Can I get a refund for the amount that I was charged? [speaker001:] I'm sorry that it was added to your account without your approval. Could you provide me with your name or account ID? [speaker002:] Joyce Wu [speaker001:] Joyce, how did you find out about the added service to your account? [speaker002:] I heard a rumor that the subscriptions were being added, and I checked my account, and saw that one had been added for me. I really don't want it. [speaker001:] Give me one moment while check your account. [speaker002:] Sure, thanks [speaker001:] I've checked your account and there isn't an active subscription. You may have misread the account statement. I assure you that no extra charges will be applied to your account. [speaker002:] Okay, I'll double check and see if I misread something. I appreciate you looking into it for me. [speaker001:] You're welcome. Is there anything else that I can help you with today? [speaker002:] No, that's all. [speaker001:] Great, I hope you enjoy the rest of your day! [speaker001:] Hi I am really upset today I have an issue [speaker002:] Hi, how can I help you? [speaker001:] I have a vacation coming up! I am going to Puerto Rico. It's so exciting! [speaker002:] That sounds great! [speaker001:] I need to buy tons of new clothes for my trip. It's honeymoon with my new husband!!!! But I might be late on a subscription payment You know, I'm over stretched right now because of the wedding It was sooo expensive If I am late on a payment, will there be an issue? [speaker002:] Yes they really can be. [speaker001:] Like, will I lose my benefits? [speaker002:] Let me check into that for you. [speaker001:] Okay thanks [speaker002:] So would you like to get an extension so you can pay for the subscription a bit latter? [speaker001:] Yes, I think that would fix it for me We just have a lot of bills from the wedding But I could pay later [speaker002:] That should be fine. Could I get you name or account ID please? [speaker001:] Joyce Wu [speaker002:] Thanks for that info. Could I get your account ID and order ID? [speaker001:] My account ID is 129373 I haven't made an order yet, so no order ID [speaker002:] Right, of course. Could I ask what your membership level is with us? [speaker001:] Bronze [speaker002:] Thanks for that info. I'm so sorry, unfortunately I can't can't extend your subscription at this time. [speaker001:] Oh okay Can you tell me what happens if I'm late paying? Just so I understand [speaker002:] Please hold for a moment. [speaker001:] Okay [speaker002:] A $2.00 late fee will be charged per day past the monthly deadline. [speaker001:] Oh, okay that's not that bad It sounds like I keep my benefits, right? Hello? I have other things to do today so it would be great if I could have answer [speaker002:] Yes, sorry I'm here. I believe you will retain all you benefits as long as the fees are paid and the subscription remains valid. [speaker001:] Okay great That's what I needed to know I don't have any other questions [speaker002:] Okay, have a nice day. [speaker001:] Good afternoon, how can I help you? [speaker002:] Yes i was looking at a item on your site and would like to know more about it before i decide to buy it [speaker001:] sure, tell me about it [speaker002:] I was looking at the Micheal kors jacket [speaker001:] ok, what do you need to know about the jackets [speaker002:] O would like to know how would i remove a wine stain from it [speaker001:] sure, one moment please. ok to achieve this you must do the following wet a cotton cloth and gently dab it on the stained area. Then, sprinkle some salt on the area and let it sit for five minutes or more, absorbing the excess water. Next, pour some boiled water on the area to flush out the stain. to finish what you need to do is launder the jacket with the hottest water setting to completely remove any residual marks. [speaker002:] okay thank you for your help [speaker001:] a pleasure to help you have a nice day [speaker001:] Hello [speaker002:] Hello and how may I help you today? [speaker001:] Hello,I would like to pay for my yearl subscription fee I already have an active subscription but I need to renew it [speaker002:] Sure, I can help with that. Could I please have your full name? [speaker001:] Alessandro Phoenix [speaker002:] HI Alessandro, let me look up the order. Could I also get your Account and order ID? [speaker001:] Account number is u4ewnv3cy6 order ID is 7216972319 [speaker002:] Great, the standard subscription is $99 every year. Do you know how much you would like to pay? [speaker001:] 99 i'd like to pay in full [speaker002:] Okay, let me just enter that in here. Do you have a credit card available for the payment? If not we can use the one on file. [speaker001:] sure use the one on file ok thank you [speaker002:] Okay, your subscription has been renewed and everything is good to go! Is there anything else I can help you with? [speaker001:] No, that was all. Thank you very much for your help. [speaker002:] Thanks and have a good day! [speaker001:] Hello, thanks for contacting Acme support. How can I help you today? [speaker002:] Hi. I did a return but I'm still not seeing my refund show up. [speaker001:] Let me look into that for you. Can I start by getting your full name? [speaker002:] yes, it's Rodriguez Domingo. [speaker001:] Just one moment, sir. I'll also need your Username, email address and Order ID to bring up that order. DO you have that information for me? [speaker002:] ok, it's rodriguezdomingo892, my email is rodriguezdomingo892@email.com and the order id is 2326760021 [speaker001:] Great, did you also need to know the payment method on the refund or just the status? [speaker002:] i payed with my credit card [speaker001:] Sure. I see that your refund is currently in progress and will be credited back to your account through the online chat system. [speaker002:] ok i just wanted to make sure. [speaker001:] Of course. Is there anything else that I can help you with today? [speaker002:] nope, that's it, thank you. [speaker001:] Thanks for shopping at Acme. Have a great day! [speaker001:] Hi! How can I help you? [speaker002:] Hi there was an item on sale yesterday and today it is not I didnt have the money to buy it yesterday i am so mad is there anything you can do? [speaker001:] I understand how frustrating that can be. I will look into this for you. Let's start with your full name please [speaker002:] Joseph Banter [speaker001:] Sometimes our pricing algorithms change the price based on a number of factors, such as market size and demand. This leads to many price fluctuations. I know that can be frustrating. [speaker002:] oh wow [speaker001:] Might I suggest signing up for our newsletter so that you don't miss out on sales? You might get some good promo codes through email too. [speaker002:] I do get them I just didnt get my unemployment payment until today [speaker001:] I can definitely understand that. How about I generate a promo code for you now? That way you can use it while you're able to make the purchase. [speaker002:] That would so awesome! Thank you [speaker001:] UDFHA is your promo code. Make sure you use it in the next 7 days or it will expire! Is there anything else I can help you with today? [speaker002:] no that was all, thank you! Have a beautiful day! [speaker001:] You're welcome! I hope you have a great day. [speaker001:] Hello, how can i help you [speaker002:] Hi there What is the status of my account? I seem to be missing like 40 bucks of credits [speaker001:] Let me help you with that, could i get your Full andm or account ID please [speaker002:] Alessandro Phoenix I dont have my ID [speaker001:] Could you please tell me where you got the credit from a refund promotional package etc? [speaker002:] Well i think its from my premium subscription and the special discounts [speaker001:] Okay gotcha. It looks like that was an error on our end Here is a promo code to get the credit back RYDKZ Is there anything else i can help you with [speaker002:] No thank you [speaker001:] Okay have a nice day! [speaker001:] Hello. Ho may I help you today? How* [speaker002:] i am thinking about buying a product but need more information on it. is there a design with ripped holes in them? i am talking about jeans [speaker001:] Let me take a look for you. Hold just a moment please. [speaker002:] ok [speaker001:] He like to stay up to date on the various styles of jeans. Right now the most popular style are ones with rips and tears. He do carry those. [speaker002:] ok. i will like to buy the one with the ripped design [speaker001:] Great we carry all sizes so just choose the brand and color you want and Im sure you will be happy. Anything else I can help you with? [speaker002:] ok. that is all thank you [speaker001:] Great. Have a nice day. [speaker001:] Hello and welcome to AcmeCorp, how may I help you today? [speaker002:] Why does your item is overpriced compared to your competitior? [speaker001:] I'm so sorry that you're finding our items overpriced. I'll be happy to help you. Can I get your full name please? [speaker002:] Sanya Afzal [speaker001:] I just need to verify the order. Can I have the account ID and order ID please? [speaker002:] PLWYMVLGAK 1986640558 [speaker001:] Great, you're all verified. Our prices are constantly changed and one day you can find them higher, and other days lower. [speaker002:] Thanks for the info. [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] no [speaker001:] Great, have a wonderful day! [speaker001:] Hi how can I help you [speaker002:] Hi! I'd like to know why there is an extra charge on my order [speaker001:] Is it a random charge, double charge for membership or double charge for item? [speaker002:] I don't know. There doesn't seem to be a reason. I wanted to check on it [speaker001:] OK sounds random.. What's your full name? [speaker002:] Albert Sanders [speaker001:] Also account id and order id [speaker002:] 8SBATODTDO and 7081730822 [speaker001:] And what is your membership level? [speaker002:] It's Gold [speaker001:] OK I see the error was on our end. What is the amount overcharged? [speaker002:] 49 thank you [speaker001:] OK, that has been fully refunded to your account Anything els? [speaker002:] perfect That is all thanks [speaker001:] Have a nice day [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I am trying to access my account, but I can't because I lost my phone that I use for two-factor authentication. [speaker001:] I would happy to get this fixed for you. May I have your full name or account id please? [speaker002:] My name is Joyce Wu. [speaker001:] May I have your email address Joyce? [speaker002:] My email is JWu28@email.com [speaker001:] I have sent the reset code to your email and I am also sending a link on best security practices for future reference. [speaker002:] Great thank you!! [speaker001:] Is there anything else I may help you with? Your welcome. [speaker002:] No, that's all. [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello [speaker002:] Hello, how can I help you today? [speaker001:] I need your help with something I have a really wide foot and it's hard for me to find shoes that fit I love these Tommy Hilfiger boots on your site Can you tell me if the width of the shoe is regular or wide? [speaker002:] That's funny, I have the same issue! Let me check it out for you. [speaker001:] Oh wow small world [speaker002:] Can I have your name please? [speaker001:] Albert Sanders Any update on the boots? [speaker002:] Mr. Sanders it might interest you to know that our boots are generally wider than normal, 16 wider than most US shoes. If you did have any problems you can always take advantage of our free return policy. [speaker001:] Oh good So the boots are wide, then I think I will order them and see if they fit [speaker002:] Great! can I help out with anything else? [speaker001:] That was it [speaker002:] Have a good day. [speaker001:] I want to remove the second item in my order. [speaker002:] What is your name or account ID? [speaker001:] Joseph Banter BZKKUC3OGI [speaker002:] And what is the order ID? [speaker001:] 5530140853 [speaker002:] Thank you. What is the shipping status of the order? [speaker001:] Order Received [speaker002:] Ok, I can offer you a refund on the item immediately. How much was the cost of the item? [speaker001:] 79 [speaker002:] Ok, the item has been removed from the order and your account is credited with $79. Is there anything else I can do for you today? [speaker001:] no [speaker002:] Have a good day. [speaker001:] Hi, my name is Anne. How may I help? [speaker002:] Hi Anne, I am trying to log into my account to check my order status but i have forgotten my username, can you help me with this today? [speaker001:] Absolutely. May I have your full name? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal. Next I need to get your zipcode and either your e-mail or your phone number. [speaker002:] 57968 534-477-2478 [speaker001:] Your user name is cminh1. Was there anything else you would like me to pull up for you? [speaker002:] Thank you so much now can you guide me as to how to log in [speaker001:] Absolutely. Go to our sites home page and select the sign in option at the top of the screen. Enter your user name and password, and you will be good to go. [speaker002:] Done it worked! Thank you so much for your help [speaker001:] You are welcome. Goodbye. [speaker001:] good afternoon, how can I help you? [speaker002:] Hi I want to move your shipping to next week delivery because you want to avoid paying any shipping fee. [speaker001:] sure, one moment would you give me your full name or account ID [speaker002:] Name: Joseph Banter [speaker001:] additional to this would you give me the order ID and account ID please [speaker002:] Order ID: 9580306982 Account ID: FJKTKD8MUK [speaker001:] would you tell me the status of your shipment [speaker002:] Order Received [speaker001:] ok, would you tell me your membership level [speaker002:] Guest [speaker001:] ok, i will make the change of the shipment. all st! set* a pleasure to help you [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi i want to make sure the shipping cost is included in the display cost is this true? [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman. Did you receive an email indicating an issue with your order with regards to the display cost? [speaker002:] yes, i did that's why i'm confused [speaker001:] I understand. To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] Account ID: YNDJJNEIPJ Order ID: 9419250376 [speaker001:] And to validate your purchase, may I please get your Username and Email Address? [speaker002:] Username: normanbouchard659 email is, let me look normanbouchard659@email.com [speaker001:] I do apologize, Norman. I looked into your question, and the system is indicating that your shipping cost was not included in your displayed total, and will be assessed as a separate fee. [speaker002:] darnit, that sucks i'm a gold member, can you change that? [speaker001:] I sincerely apologize for the inconvenience! What I can do is send a message to our internal team indicating that you would like a price revision, since the email was inaccurate. Is there anything more I may help you with today? [speaker002:] that will be all i guess [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] How can I help you? [speaker002:] I would like to get a refund before the item ships because I have changed my mind on the item I bought. [speaker001:] Okay, can I have your name? [speaker002:] Alessandro Phoenix [speaker001:] Thanks, and what is your username, email address and order number? [speaker002:] Username: alessandrop807 Email Address: alessandrop807@email.com Order ID: 5984553618 [speaker001:] Perfect! And how would you like to receive the refund? [speaker002:] the card that is on file [speaker001:] And what is your account ID? [speaker002:] Account ID: TLLIHF4GQT [speaker001:] And lastly, how much was the order? [speaker002:] $69 [speaker001:] You are all set. Is there anything else I can assist with? [speaker001:] Hello! What can I help you with? [speaker002:] checking on my refund [speaker001:] No problem, can I please have your full name, username, email address, and order ID. [speaker002:] Crystal Minh, crystalminh838,crystalminh838@email.com, 1932822145 [speaker001:] Thank you, one moment while I pull up your account [speaker002:] i want to add last item on my existing refund [speaker001:] Ok, may I ask your reason for returning? [speaker002:] to small [speaker001:] Also, what is the item and the price? [speaker002:] Jeans Brand: Calvin Klein Amount: $84 so total would be 184 [speaker001:] Ok, it looks like your original refund is in progress so one moment while I update that for you. I have updated your total refund to the $184, is there anything else I can help you with today? [speaker002:] no, thank you [speaker001:] You're welcome! [speaker001:] Hello. I am really frustrated and I need help [speaker002:] Oh no, what seems to be the problem? [speaker001:] I got a great promo code from you guys. I was so excited! But when I tried to use it, it said that the code was invalid I really want this discount! Can you fix the code for me? [speaker002:] I can check into that. What's your name? [speaker001:] Chloe Zhang [speaker002:] When was the promo code issued? [speaker001:] 8 days ago [speaker002:] Can I ask your membership level as well? [speaker001:] Guest [speaker002:] Got it. Let me see what seems to be the issue with the code. [speaker001:] Okay [speaker002:] Unfortunately, I think the issue has to do with the date. They generally expire after 7 days. [speaker001:] Oh no [speaker002:] I am sorry, but there's nothing I can do about it: [ [speaker001:] Really? you can't issue me a new code or something? I'm a single mom and I really need the discount [speaker002:] No, not when it's expired. [speaker001:] Oh okay I guess I will try to remember to use the codes quicker in the future [speaker002:] I apologize, hopefully you'll get a new one soon. Okay. Can I help with anything else? [speaker001:] No [speaker002:] Have a good day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hi. So I just got married and I moved in with my new husband! It's so great, but I have been so excited about it that I am not being as careful as I usually am. I ordered the wrong item from you guys and I need to change my order [speaker001:] Congratulations! Sure let's get that taken care of. Can I have your name please? [speaker002:] Joyce Wu [speaker001:] Thank you, Joyce. Can I also get your Account ID and the Order ID? [speaker002:] Sure CCKSCTPPDJ is my account id My order is 0091543333 [speaker001:] Can you let me know the shipping status as well? [speaker002:] It's been delivered [speaker001:] And can I get your username and email address? [speaker002:] joycewu9 joycewu9@email.com [speaker001:] Great. So you just needed to change that order correct? [speaker002:] Yes, I ordered these jeans by mistake I don't know why. I already have so many jeans [speaker001:] Perfect! I have updated that order for you then. Is there anything else that I can help you with today? [speaker002:] Okay, so I won't be charged for the jeans? [speaker001:] That's correct. [speaker002:] great, perfect! thank you. I apologize for the mistake. [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can I help you [speaker002:] I want to check on the status of my refund because I'd like to add an item below to my existing refund. I didn't realize this jacket was also damaged in the shipment. SO i need to add it to my refund [speaker001:] Let me check on that for you [speaker002:] My name is Crystal Minh Email Address: cminh625@email.com Username: cminh625 Order ID: 1691421347 [speaker001:] THank you, let me validate your purchase, give me a couple seconds. What is the brand and type of item? [speaker002:] Guess Jacket for $49.00 [speaker001:] What was your old refund amount? This way I can add the $49 to that amount [speaker002:] 100.00 [speaker001:] Thanks, I have update your refund to $149. Anything else you need? [speaker002:] Thanks that's all I needed. [speaker001:] Have a great day [speaker001:] Hi! how can I help you today? [speaker002:] good day agent i'm David [speaker001:] How can I help you, David? [speaker002:] purchased an item and would love a refund got the wrong size would love cancel and get a refund before it ships [speaker001:] Okay, what is your full name, username, email address, and order ID? [speaker002:] David Williams, 986-4183 davidw62@email.com Order ID: 7757173038 [speaker001:] And what is the shipping status on the order? [speaker002:] pending shipping that is why i need to get the refund before it ships out [speaker001:] Okay, perfect. And how would you like to process your refund? Gift card, account credit, paper check, or to the credit card used for the order? [speaker002:] the credit card is preferable [speaker001:] And what is your account ID? [speaker002:] Account ID: 0RT8GEWVCU [speaker001:] And what was the cost of the item? [speaker002:] $59 [speaker001:] Okay, I have cancelled your order and your card has been refunded. Can I help you with anything else today? [speaker002:] thanks none [speaker001:] You're welcome! Have a great day. [speaker001:] Hi, how can I help you today? [speaker002:] i am having a problem with my shopping cart updating when i try to add tommy hilfiger boots to it. [speaker001:] Okay. Can you try logging out and then back in again for me? [speaker002:] ok, let me try that. that did not work. what else can we try? [speaker001:] How about trying to refresh your page, and then adding it again? [speaker002:] refreshing the page did not work. [speaker001:] Have you made sure it's not out of stock? That could keep it from being added. To find out, it's on the left hand side of the product page. [speaker002:] ok, it appears to be out of stock. [speaker001:] Okay. Check back soon, we will be updating our inventory shortly. I am glad we were able to narrow down the root of your problem. Is there anything else I can help with today? [speaker002:] that was all i needed. [speaker001:] Okay then. Thank you for reaching out to us. Have a good one. [speaker001:] Hello, how may I help you today? [speaker002:] Hello, the website is running really slow for me. I normally do not have trouble but today I am. [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can you please try logging out of your account and logging back in? [speaker002:] I just tried that and still really slow [speaker001:] I apologize for the inconvenience, but can you please try closing all other tabs on your browser and any programs running in the background? [speaker002:] Great that seemed to work! Thanks [speaker001:] Great. I am glad that we were able to resolve your issue. Thank you for your patience. Is there anything else I can help you with today? [speaker002:] That is all [speaker001:] Thank you. Have a great day! [speaker001:] Hello [speaker002:] Hello, I want to know the actual price of gift wrapping my items [speaker001:] I will try to find that out for you. Gift wrapping ins 4.99 per item unless the item is oversized. Is there anything else you need? [speaker002:] The product I am buying is jeans Brand: Calvin Klein Price $64 How much to gift wrap this? [speaker001:] Ok, then it should be 4.99 [speaker002:] Thanks for the prompt reply [speaker001:] You are welcome Is there anything else I can help you with? [speaker002:] That would be all for today [speaker001:] Have a good day. Goodbye [speaker001:] Hi! How may I help? [speaker002:] I was told what a great company you are and how great your customer service is... and was going to give you a try, but wow... talk about high priced [speaker001:] I see, what seems to be the issue with the price? [speaker002:] surely there is some mistake on the price of your Michael Kors shirt 99$ [speaker001:] Was it a different price the day before? [speaker002:] honestly, is that why the shipping is free? well, yeah, it was actually... 75 day before yesterday [speaker001:] I see, may I have your full name, order and account ID to verify the price? [speaker002:] Norman Bouchard 0001154344 47BSOQMZX7 normanb5 is user name,, if that matters [speaker001:] Thank you! One second. I'm sorry to hear you have an issue with the price. Our algorithms change it on many different bases, such as season, demand, etc. I cannot fix the site's price. [speaker002:] well, can't you enter in a discount or a sale over-ride price? we can do that in our system, and I have worked retail for years [speaker001:] I can't over-ride the price. As our algorithm cannot be changed. I can offer you a promo code however, to use on any future order. OGUFP [speaker002:] and what will that do? [speaker001:] It will apply a discount at the time of any future purchase. You will have to apply it to find out how much, it will not work on jewelry, but that is all. [speaker002:] no, that is pretty lame, actually surely someone there can do something, after all, you asked me about the price from yesterday [speaker001:] I asked about the price from yesterday because it is a common issue. However I cannot change it back to yesterday, there is nothing else I can do besides give a promo code that likely covers the extra cost anyway. Very sorry for the issue, is there anything else I can help you with today? [speaker002:] no, and I will just not place the order. It doesn't show ordered, correct? [speaker001:] Correct. You can just simply not order it, and the promo code can be used whenever you like within the next 7 days if you find something else you want. [speaker002:] so the promo code is usable even if I don't order the shirt? [speaker001:] Correct. [speaker002:] oh wow, well, I was just thinking what a crappy day... thanks i see the rainbow, lol have a good one and thanks for the promo [speaker001:] No problem! I hope you get use from the code. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I got paint on my Tommy Hilfiger boots that I purchased from there and I was wandering if you had any tips for removing the paint stains. [speaker001:] No worries let me look that up for you. Well our best advice is to first brush off the excess paint Then use a coarser brush to get off as much dried paint as possible Apply a soapy mixture to the area, and that should soften the paint enough to scrape it off Then you should rub the area with a detergent and finish with nail polish remover. That should get any and all paint off the boot. [speaker002:] Okay. I will try that. Thank you! [speaker001:] No worries. Is there anything else you need? [speaker002:] That is all for today [speaker001:] Then have a nice day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi! I was planning to buy a Calvin Klein jacket and needed some information on it [speaker001:] Sure. What would you like to know? [speaker002:] I wanted to know what material it is made of [speaker001:] Let me find out for you. The jacket is made out of synthetic material, polyester, nylon, and tricot. [speaker002:] I see [speaker001:] It is what helps the jacket be wind proof. It is lined with cotton. [speaker002:] Got it. Thank you [speaker001:] That helps with insulation. Can I help you with anything else? [speaker002:] That is all. Thank you [speaker001:] Have a good day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] I'm trying to buy something, but there's a problem with paying. [speaker001:] Let me help you with that. What seems to be the problem? [speaker002:] My card keeps getting turned down [speaker001:] So you are trying to make a payment and it keeps being rejected? [speaker002:] yes, it says my card is invalid [speaker001:] Can you log out and then log back in and try again? [speaker002:] it's still doing it [speaker001:] Ok Can you please check the expiration date on the card? [speaker002:] It's 0622 [speaker001:] Ok. Can you try entering the information one more time before we try something else? [speaker002:] Like delete all the credit card info and enter it again? [speaker001:] Yes please [speaker002:] Okay Alright, it worked [speaker001:] That's great Can I help you with anything else? [speaker002:] No, thanks for your help. [speaker001:] Have a good day. [speaker001:] Hi, what time does your store closest to Raleigh WA close? I want to come in and buy a birthday present today if possible [speaker002:] I can certainly help get this information for you. Though local store hours may vary, most AcmeBrands stores are open from 8 AM to 11 PM. You can always visit us online at www.acmebrands.com for 247 service to make purchases, process refunds, and get answers to your most common questions. Is there anything else I can help with today? [speaker001:] Could you find the time the Raleigh location closes please? [speaker002:] That location closes at 11 PM. [speaker001:] Great, thank you! That's all I needed [speaker002:] Thank you, have a great day! [speaker001:] Hi, and thanks for contacting AcmeBrands! How can I be of service today? [speaker002:] I have been trying to place an order, but my credit card keep getting rejected. [speaker001:] Okay, I'm happy to help you out with that. Just to make sure, your card is not expired, correct? [speaker002:] No, it is not. [speaker001:] Okay. Do you mind trying once more to make sure? [To make sure that it is indeed not working in the system.] [speaker002:] Sure, that did not work. [speaker001:] Sorry to hear! Last thing I'll have you try, can you log out and then back in, please? [speaker002:] That works! [speaker001:] Great! Anything else I can help you with today? [speaker002:] That is all. [speaker001:] Okay, have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] HI, I can't access my account because I lost my password. [speaker001:] Oh no, I can help you with that. Do you just need the password or do we need to reset the two-factor auth? [speaker002:] Just the password for now [speaker001:] Ok may I have your full name or account id please? [speaker002:] Rodriguez Domingo [speaker001:] Thank you Rodriguez, may I have your username please? [speaker002:] I don't remember that either [speaker001:] We can create one. I will just need more information. Do you have your zipcode and phone number? [speaker002:] 34710 Phone Number: 885-3214 [speaker001:] Thank you. Your username will be: rdomingo1 [speaker002:] great! [speaker001:] We will need to create a new password since I do not have access to the old one. But first may I have your pin or security question answer? [speaker002:] Pin Number: 55570 [speaker001:] Great. Your new password is: 0rm3zcsbrnta Is there anything else I may help with today? [speaker002:] Thank you so much! that is all for today [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello. How may I help you today? [speaker002:] yes i wanted to see about returning an item [speaker001:] Sure. Is it for a particular reason? May I have your name please? [speaker002:] yes i ordered the wrong color Sanya Afzal [speaker001:] I see. Can I also have your username, email, and order ID? [speaker002:] sanyaa21 is my username and my email is Email Address: sanyaa21@email.com oh my Order ID is 0021426180 [speaker001:] Thank you. What level membership are you? [speaker002:] guest [speaker001:] When was your purchase made? [speaker002:] Tommy hilifger jeans jeans [speaker001:] When was your purchase made? [speaker002:] 2019-11-30 [speaker001:] Do you have the receipt? [speaker002:] i have all the paper work that cam with it in the mail [speaker001:] Ok lets process the return. What is your address so I can send you a return label. [speaker002:] okay its 5308 Circle Drive Jacksonville, CA 55194 [speaker001:] And you will be mailing this back to us correct? [speaker002:] yes [speaker001:] Alright I sent over the return label. [speaker002:] okay great thank you [speaker001:] Anything else I can help you with? [speaker001:] Hi! How may I help you today [speaker002:] Hi. I wanted to check on the status of my shipment because I haven't received my package. [speaker001:] Sure I can help with that. Can I have your name [speaker002:] Sure, it is Joseph Banter. [speaker001:] Thanks and your account id and order id [speaker002:] UR1OI7XVKD is my Account ID and UR1OI7XVKD is Order. Oh I'm soryr. Sorry. Order ID: 8236208427 [speaker001:] One moment please How long have you been waiting for the package [speaker002:] It had been 5 days. [speaker001:] Packages can take up to 7 days to arrive. I am showing your package is scheduled for delievery tomorrow [speaker002:] Oh I'm sorry. I'm just super eager to get these jeans! [speaker001:] Oh I understand. I see the jeans and they look so cute Can I help with anything else today? [speaker002:] That was all. Thank you for your help! [speaker001:] You're Welcome! Have a great day [speaker001:] Good afternoon, how can I help you? [speaker002:] Hi I wanted to inquire about your membership levels I was looking at buying some stuff [speaker001:] What are you interested in knowing about it sir? [speaker002:] different membership levels and benefits [speaker001:] ok one moment Could you give me your name please. [speaker002:] Joyce Wu [speaker001:] the level of membership are the following: Bronze, Silver and Gold. They benefits are... [speaker002:] Can you also help me with the membership fees? [speaker001:] An annual invitation to a fancy party with an open bar and free flight from anywhere in the US [speaker002:] thank you [speaker001:] Bronze level have savings on shipping and promo code. Silver members get all the previous perks, can have agents make purchases on their behalf and can cancel orders at any time. and Gold members get unlimited refunds and will always be given the benefit of the doubt in transactions. You cannot buy the membership, you earn based on constant purchases from our company mr. Joyce Mr. Joyce are you still there? [speaker002:] Yes Thank you so much for the information [speaker001:] not problema. I'm glad to help you Have a nice day! [speaker001:] Hi! How can I help you today? [speaker002:] I signed up for a premium subscription shopping service, I have questions about the status of my subscription because I want to keep the subscription [speaker001:] I see. What is your full name or account ID? [speaker002:] Joseph Banter Account ID: 5QIBERFZWW [speaker001:] And what is the Order ID? [speaker002:] Order ID: 4853672619 [speaker001:] Your subscription is active, the due amount is currently $14, and it is due tomorrow. [speaker002:] I want to pay the remaining balance so i can keep the subscription active [speaker001:] I am also going to send you a link so you can see for yourself in the future. Absolutely. What is your username? [speaker002:] okkay I dont know my username [speaker001:] Your username is jbanter1. I have paid your bill aswell. [speaker002:] Okay Thanks [speaker001:] Is there anything else I can do for you today? [speaker002:] Thats all [speaker001:] Great, have a good day! [speaker001:] HI, how can I help you? [speaker002:] Yes, I was charged for a premium subscription for your site, but this was in error. [speaker001:] ok, I can help you with that [speaker002:] Great! What information do you need from me to assist in processing this refund? [speaker001:] Just to clarify you cant a refund because you were charged for a premium subscription correct? [speaker002:] No, I am needing a refund for the premium membership because it was charged in error. [speaker001:] Ok, were you billed twice? [speaker002:] No. I was only billed once, but I do not want to be a premium member [speaker001:] Ok, no problem. One moment please Sorry for the wait Can i have your full name or Account ID please? [speaker002:] Chloe Zhang [speaker001:] I need to verify your identity Ms. Zhang. Can I have your Account ID and Order ID please? [speaker002:] I don't know that information [speaker001:] No problem, how did you hear that there was a subscription service added to your account? [speaker002:] I saw it in an email What is the quickest way to get my money back for this errant charge? [speaker001:] Ok, let me check with the system if about the problem. It will only take a second. It is a valid email so I will remove the subscriptio from your account [speaker002:] Thank you. Do you need anything else from me? [speaker001:] Yes one moment [speaker002:] Ok, have a good day. Thanks! [speaker001:] Let me see if you are due a refund [speaker002:] Please just refund my $40. This is taking too long. Great. Bye [speaker001:] ok great, it's been emailed to the account on file. Have a good day [speaker001:] good afternoon, how can I help you? [speaker002:] Hi, I just signed up for a better subcription plan however I do not how much is the fee. [speaker001:] sure, one moment. would you give me your full name or account ID [speaker002:] Sure BQFV9MUB2D My name is Crystal Minh [speaker001:] additional to this would you give me the order ID [speaker002:] Sure, whatever you need 6625144103 [speaker001:] let me now check the status of your membership. the fee is 55 dollars and in addition to this it expired yesterday, you should pay it when you can. I will send you a link with the profile so that you can verify it yourself. That would be all [speaker002:] Sure, thanks. Can I pay it with my credit card? [speaker001:] yeah, not problem [speaker002:] Are there any additional charges for this payment method? [speaker001:] none don't worry [speaker002:] Thanks for your attention! [speaker001:] a pleasure to help you [speaker001:] Hello, how can I help you? [speaker002:] I have this premium subscription shopping service and wanted to know what the status of my subscription is Also, if there is any fees due [speaker001:] Let me help you with that. One moment please. [speaker002:] Thanks [speaker001:] Can I have your full name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] Can I also have your account ID and order ID? [speaker002:] Account ID: RHJHQJT6W5 Order ID: 4774529933 [speaker001:] Thank you Alessandro. You do have an active subscription. You have an amount due of $14 and the due date was yesterday. [speaker002:] can I pay right now? [speaker001:] Yes. [speaker002:] Thank you [speaker001:] I've just sent you a link to your account details. This way you can always find this information in the future. [speaker002:] Appreciate your help. Thank you [speaker001:] Your payment has been sent. Is there anything else I can help you with? [speaker002:] Thats all. Thank you [speaker001:] You're welcome and thanks for being a customer. Have a great day! [speaker001:] Hell. How may I help you? [speaker002:] I am very upset that the shirt I really want is out of stock [speaker001:] I am sorry to hear that. Let me see what I can do for you. [speaker002:] my order number is 9952768704 Joyce wu [speaker001:] Thank you Ms. Wu. What shirt were you interested in? If you have the brand of the shirt I can back order it for you. [speaker002:] guess [speaker001:] Thank you. Again I apologize for the inconvenience and will inform the purchasing dept. of your distress. [speaker002:] How long will it be before I get this shir [speaker001:] Would you like me to go ahead an place a back order? It will be shipped as soon as it becomes available. [speaker002:] yes and can I get a discount [speaker001:] I shall make sure you receive a discount for this purchase. Shall I charge this to the card on file for you? [speaker002:] yes please [speaker001:] An e-mail will be sent to you as soon as the item ships. Again, I apologize for the inconvienience. Is there anything else I can help you with today? [speaker002:] thank you. no thank you [speaker001:] You are welcome. Have a great day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Everything always seems to be out of stock. I'm getting a bit frustrated with this company. [speaker001:] Oh, I'm sorry to hear that I can put in a formal report for you with our purchasing department. Hopefull that will get them to do a better job soon [speaker002:] Ok [speaker001:] May I ask your full name? [speaker002:] Joyce Wu, I'm thinking about giving up on this company. [speaker001:] I hope that we can do a better job for you soon. [speaker002:] Thanks [speaker001:] One moment, I'll let the purchasing department know how frustrating this has been for you. Okay, I am putting in my report. May I help you with anything else in the meantime? [speaker002:] That's all I needed. [speaker001:] Okay. Well sorry again for the trouble you're having. But I hope the rest of your day goes well [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? Hello? [speaker002:] Hi I want to buy something and my credit card keeps getting rejected Why is my card invalid? I dont understand [speaker001:] I'm so sorry for the inconvenience! Let's get that sorted out for you. May I ask for your full name, please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal! May I ask you to try re-entering your credit card details, in case a digit was missed or similar? [speaker002:] yw sure it did not work [speaker001:] I'm sorry! How about logging out of your account, and logging in again? [speaker002:] ok That worked thank you [speaker001:] Wonderful! So glad that resolved it for you. [speaker002:] Yay I can shop now [speaker001:] Is there anything more I may help you with today? [speaker002:] That was all. Thank you [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, and thanks for contacting us! What can I do for you today? [speaker002:] Hi! I am trying to find out whether the jacket is machine washable. [speaker001:] Okay, one moment, please! Good news! Our jackets can be machine-washed and dried. [speaker002:] Great!! [speaker001:] However, we do suggest that you keep the dryer on a low heat when drying them to avoid shrinkage. Can I help you with anything else today? [speaker002:] Very helpful! That is all, thank you! [speaker001:] You're welcome, have a great day! [speaker001:] Hello How can I help you? [speaker002:] Hi, I have been searching for products, but every time I do so I get a message saying that there are no results found. [speaker001:] I will be glad to help you with that. Could you try logging out and then logging back in? [speaker002:] Ok I have logged out and logged back in. [speaker001:] Can you try your search again? [speaker002:] I tried that but I am still getting zero results. [speaker001:] Ok, could you try to search for something else, another product? Are there still zero results? [speaker002:] It looks like that worked, I got results now. [speaker001:] Ok, now you can try your original search and see if anything shows up? [speaker002:] Yes, I am getting results for my original search now. [speaker001:] That is great, Is there anything else I can help you with? [speaker002:] I think that will be it for today. Thank you for your help. [speaker001:] You are welcome. Have a nice day. [speaker001:] Hi there, I need to update the phone number on my account I think I entered it in incorrectly when creating my account [speaker002:] Okay, can I have your full name and username? Sorry I will need your current phone number on your account, not your username. My mistake. [speaker001:] Sure thing, my name is Norman Bouchard I need to change my number from 350-7140 to 350-7141 [speaker002:] Thank you. In order to verify your identity I will need 2 of the following: zip code, PIN, username, password, email, order ID of previous purchase [speaker001:] my zip is 44354 and my username is normanbouchard678 will that suffice? [speaker002:] Yes, thank you. Excellent, I have changed your phone number to the correct one. Is there anything else you need? [speaker001:] that's all thank you for the help getting that sorted out [speaker002:] You're welcome, have a nice day. [speaker001:] Hello, thanks for contacting Acme support. How can I help you today? [speaker002:] Hello, I would like to know if my membership offers free shipping to out of the country [speaker001:] I can look into that for you. May I start by getting your full name? [speaker002:] Chloe Zhang [speaker001:] Just one moment while I bring up your account, Ms. Zhang. You do qualify for free international shipping! Also, if you have any more shipping questions you can refer to this document that I'm sending you. [speaker002:] Great thank you very much [speaker001:] Is there anything else that I can help with today? [speaker002:] That is all I needed [speaker001:] Have a great day! [speaker001:] I wanna know more about some Calvin Klein jeans [speaker002:] Ho how can I help you OK what do you want to know [speaker001:] any facts you have about them [speaker002:] These jeans come in a wide variety of fades and colors including [going from dark to light] deep sea, indigo, equinox, indie blue, and sky blue. [speaker001:] great. thank you [speaker002:] They are also available in dirt brown, quartz stone, and jet black. [speaker001:] and is there a design with ripped holes in them? [speaker002:] Anything else? New styles come and go, and our most popular jeans currently contains artistic rips and tears. [speaker001:] thanks [speaker002:] Anything else? [speaker001:] thats all [speaker002:] Have a nice day [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] I want to view my shopping history but I forgot my username [speaker001:] Sure, I can help you with that. May I have your full name? [speaker002:] Chloe Zhang [speaker001:] Thank you. May I also have your zip code and phone number to verify your identity? [speaker002:] 4452 My phone number is 314-639-8478 [speaker001:] Can you give me your zip code again? It won't work without five digits. [speaker002:] I'm sorry I only have the 4 digits. Is there another option? [speaker001:] Yes, how about your email address? [speaker002:] cahang69@email.com Sorry that should be czhang69@email.com [speaker001:] The system is giving me issues, bear with me a moment. [speaker002:] Okay no problem [speaker001:] It's being finicky for some reason, but we can still move forward. Your username is: czhang1 Is there anything else you need? [speaker002:] Thank you I will try logging in with that. I that's all I needed! [speaker001:] Great! Have a wonderful day. [speaker001:] Hi there! How can I help you today? [speaker002:] Hi Can you tell me the state of my refund? [speaker001:] Of course! Can I please have your full name andor account ID? [speaker002:] sure Sanya Afzal [speaker001:] Thank you Sanya, I've pulled up your account. [speaker002:] ok [speaker001:] Now, can I please have your email address and the order ID? Ah, and your username, if you have it? [speaker002:] sa912566@email.com I do sa912566 5838359486 Anything else? [speaker001:] No, that was perfect, thanks! I've validated your purchase. [speaker002:] Has my refund been processed? [speaker001:] It looks like your refund status is currently "in progress." [speaker002:] oh, I see [speaker001:] And it looks like you initiated this refund via chat. [speaker002:] and what is the payment method? [speaker001:] By chat, according to our database. Do these details sound correct to you, or would you like to change any of them? [speaker002:] I paid by chat? [speaker001:] Hm, it's how you initiated your refund, and that's the only information I have access to. Would you like to make changes to your payment method? [speaker002:] Yes Can I change it to paypal [speaker001:] Sure! One second, please. Your order has been updated! Would you like additional help with this refund status? Or is there anything else I can help you with? [speaker002:] Hm, that's it thanks [speaker001:] You're welcome. Take care, and have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hey there! Can you answer a question about these Calvin Klein boots for me? [speaker001:] Sure! Hey, could I get your name? [speaker002:] Oh no problem, it's Rodriguez Domingo Specifically, I was wondering if the lace color on these boots is black or dark brown. It's hard to tell from the pic. [speaker001:] The laces are black, Rodriguez. We think it's the most stylish choice right now. Is there anything else I can help you with? [speaker002:] Sounds good to me! That's all. [speaker001:] Have a good day! [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi I forgot my username [speaker001:] I can help recover that for you. Can I have your full name or account ID please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you Alessandro. May I also have your zip code, phone number, or email address? I will need 2 of those 3. [speaker002:] Phone Number: 238-6367 72102 [speaker001:] Great! I can see here that your username is aphoenix1. Is there anything else I can help with today? [speaker002:] Thanks that's all [speaker001:] Great, thank you and have a wonderful day! [speaker001:] Hi. How can I help you? [speaker002:] I need to remove the second item from my order my friend hated it [speaker001:] Ok [speaker002:] My name is Crystal Minh [speaker001:] Can you tell me your account ID and the order ID? [speaker002:] Account ID: EWQB3HYMWO Order ID: 6945884934 [speaker001:] What was the item your friend didn't like? [speaker002:] It's the Calvin Klein Boots for $69.00 [speaker001:] Has the order shipped yet? [speaker002:] Yes it says Delivered [speaker001:] What's your membership level? [speaker002:] guest [speaker001:] Since it says delivered you will need to wait until it has arrived and then go back to customer service to return it [speaker002:] O.k. I can do that. [speaker001:] Is there anything else I can do for you today? [speaker002:] That's all. thankjs [speaker001:] Ok, I'll end this chat now [speaker001:] When can I expect the fall collection to drop this year? [speaker002:] Hello, thank you for contacting us today. How may I help you? Let me see if I can find that information for you. One moment. Alright, our seasonal collections usually come out on the third day of the month for that season. Since we're questioning about fall The collection should drop on October 3rd [speaker001:] Great, I'm so excited to start my fall wardrobe! That's all I needed. Have a nice day! [speaker002:] You too have a great day! [speaker001:] Hello. How may I be of assistance for you? [speaker002:] Hello I would like to know more about a product, specifically a Tommy Hilfiger jacket [speaker001:] Ok I can try and help you. [speaker002:] Is it warm enough to wear in windy conditions? I am going out west soon to the mountains and want to stay warm [speaker001:] This one is. It is very insulated and designed to keep your body warm in cold windy conditions. [speaker002:] Awesome! Sounds like the perfect jacket. [speaker001:] Anything else I can help you with? [speaker002:] Nope, thats it. [speaker001:] Great. Have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] what is the status of my subscription? [speaker001:] Happy to help, may I have your full name please? [speaker002:] Rodriguez Domingo [speaker001:] thanks Rodriguez. To verify your identity, I also need your account id and order id please. [speaker002:] L2SUYT4MCQ Order ID: 2202237731 [speaker001:] thanks. Your subscription is active. There is an amount due of $14 three days from now. [speaker002:] thanks [speaker001:] You can check your status in the future with the provided link. [speaker002:] okay [speaker001:] Do you know your username? [speaker002:] no Im good. You gave me what I needed [speaker001:] It is rdomingo1 [speaker002:] Okay [speaker001:] Great, is there anything else that I can help you with? [speaker002:] no [speaker001:] Have a nice day! [speaker001:] Hello. Thank you for contacting the customer support team, how may I help you today? [speaker002:] Can you please see if I have any balance due for my subscription? I would like to pay it. Thanks. [speaker001:] I'd be happy to look into that for you. May I start by getting your full name? [speaker002:] Rodriguez Domingo [speaker001:] One moment, Mr. Domingo. [speaker002:] ok [speaker001:] I just need to get your Account ID and the Order ID associated with the order. [speaker002:] Account ID: G06WEN4VX5 Order ID: 6056249844 [speaker001:] I see in the system that your account is currently past due and not active. We will need an immediate payment of $20 to reinstate it. [speaker002:] OK, should I pay it myself or can you? Either way works for me. [speaker001:] I can help you pay that. Also, here is a link where you can access your account for yourself. Your username is rdomingo1, so you can access that link. [speaker002:] Ok, will do. Thank you. [speaker001:] I just posted your payment for you, so your account is now active! [speaker002:] Oh, great, thank you! [speaker001:] Is there anything else that I can help you with today? [speaker002:] No, thanks [speaker001:] We appreciate you shopping with us, have a great day! [speaker001:] Hi, am I connected? [speaker002:] Hello, how many I help you? [speaker001:] I'm having a lot of trouble with the website today. It's running really slowly [speaker002:] One moment. Have you tried logging in and out of your accuont? [speaker001:] I can certainly try it again, but, no I'm having the same problem now [speaker002:] Are other websites working for you? [speaker001:] Yes, other sites seem to be working fine, including this help site [speaker002:] Do you have any other tabs open? If so, try closing them as well. [speaker001:] Okay, I'll try that umm, okay, I've closed everything except the shop and this window. And, it's... an improvement it's still slow, but now it's tolerable. I should be able to keep shopping [speaker002:] That's good news! Is there anything else you need help with? [speaker001:] No, that should do it for me. Thanks for your help [speaker002:] Have a great day! [speaker001:] Hello, Thank you for contacting us today. How may I help you? [speaker002:] Hi I have a question about my account [speaker001:] Sure, what's your question? [speaker002:] I saw that a premium sub has been added but I didn't want it. Can you remove it and refund the sub fee? [speaker001:] I'll look into the added sub for you to see if tht's what actually happened. Could you provide me with your First and last name please? [speaker002:] Norman Bouchard [speaker001:] Thank you Norman. I was able to pull up your account. [speaker002:] ok great [speaker001:] How did you hear about the added subscription? [speaker002:] I was looking at some jeans and was just checking my account and saw it [speaker001:] Just to clarify, was this for a service added to the account or an additional Item you did not order? [speaker002:] a service I didn't want [speaker001:] Alright one moment. Did you recieve an email about the service by chance? [speaker002:] no [speaker001:] Alright well let me look into this for you. [speaker002:] ok [speaker001:] It looks like a service was indeed added to the account. Let me go ahead and get that removed and refunded for you. [speaker002:] ok thanks [speaker001:] Alright the service has been removed and a refund for $40 ws initiated. Was there anything else I could help you with? [speaker002:] that's it [speaker001:] Thank you for shopping with us. Have a great day [speaker001:] welcome, how can i help you? [speaker002:] Hello, can you tell me what kind of material is used in the Calvin Klein jacket? [speaker001:] certainly hold on just a moment [speaker002:] Sure [speaker001:] that jacket is a mix of synthetics on the outer layer, in order to make it wind-proof the inner sheel is cotton, which helps to retain heat shell not sheel [speaker002:] Great, thanks so much. [speaker001:] is there anything else I can help you with? [speaker002:] Nope [speaker001:] have a good one! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi, I need some help. The website is so slow and I need to buy stuff right now. [speaker001:] There are a few things we can try. Let's start by having you log out and right back in again. Does that fix the slowness? [speaker002:] Just logged back in, still too slow. [speaker001:] Okay. Are other websites loading quickly for you? [speaker002:] Let me check that Whoops, looks like other sites are slow too. Must be my internet connection. Sorry! [speaker001:] No problem, I'm just glad we figured it out. Is there anything else I can do for you? [speaker002:] No that's all, thank you. [speaker001:] You're welcome! Have a great day. [speaker001:] Hello, how may I help you today? [speaker002:] I want to check on the status of an order I made that didn't receive. I have been waiting for nine days and it still hasn't arrived. [speaker001:] Sorry to hear that, I would be happy to assist. Can you send me your account ID? [speaker002:] TSAR6QYQE9 [speaker001:] Thank you, and if you can give me your username, email address, and order ID, I can check on that order for you. [speaker002:] Joseph Banter jbanter7@email.com 6125190161 [speaker001:] Thank you, do you have your username available also by chance? [speaker002:] jbanter7 [speaker001:] Thank you, I have your order pulled up. Let me record the wait time in the system real quick. It looks like we don't have any new information since the order shipped, and since it has been 9 days, we will mark that as missing and send you a new order immediately. Can you give me your mailing address so I can get that initiated? [speaker002:] 5466 Primrose Ave San Lima, WA 49994 [speaker001:] Got it, and can you let me know which item you were trying to purchase? I'll make sure it gets shipped out today. [speaker002:] Calvin Klein Shirt [speaker001:] Got it, it will be sent with expedited shipping later today and should be arriving in the next 2-3 business days. Is there anything else I can help with? [speaker002:] That's it. Thanks. [speaker001:] Great, enjoy the rest of your day! [speaker001:] Good afternoon, how can I help you today? [speaker002:] Hi! I had placed an order but I would like to remove an item from my order since my husband did not like it [speaker001:] Alright, I can help you with that. So you just wanted to cancel an item from you order? [speaker002:] Yes please [speaker001:] Can I get your full name or Account ID? [speaker002:] I had ordered a jacket and a pair of boots Crystal Minh I would like to remove the Tommy Hilfiger Boots for $94 [speaker001:] Thanks Crystal. I have to verify your order. Can I get your Account ID and Order ID please? [speaker002:] Account ID: LU3ZWITP94 Order ID: 8988216468 [speaker001:] And what is the shipping status Crystal? [speaker002:] Out for Delivery [speaker001:] And what is you membership level Crystal? [speaker002:] Guest [speaker001:] I can't just cancel this order since it is already out for delivery. But as soon as the item arrives you can call back and we can get a shipping label for you to return it. [speaker002:] I see. So I will have to call back once I receive the items? [speaker001:] Yes, since it has already been shipped out it is too late to cancel. The item will have to be returned when you receive it. [speaker002:] Will do. Thank you.. [speaker001:] Was there anything else I could help you with today? [speaker002:] That is all. Thank you [speaker001:] Thanks, you have a great day! [speaker001:] Hello, how can i help you today [speaker002:] How much would it cost to get custome stitching done? [speaker001:] Stitching costs 30 cents per character for the first 15. 20 Cents per character for the next 15. And 10 cents per character for everyone after that. [speaker002:] that seems pretty reasonable! Esp cuz I have a short name [speaker001:] Yes it is a good deal, Is there anything else i can help you with? [speaker002:] no thanks that was all I wanted to know@ Now, to get shopping! [speaker001:] Have a good time, and have a nice day [speaker001:] Hi! How may I help you today? [speaker002:] Hi, I was wondering if you could cancel my shipping order My situation changed and I can't receive them [speaker001:] Sure, I can look at that for you. [speaker002:] I wanted to order something different [speaker001:] Can I have your name [speaker002:] Norman Bouchard [speaker001:] Can I have your order id and account id [speaker002:] 0446682608 DLXXIC2PWJ [speaker001:] What is your shipping status [speaker002:] in transit [speaker001:] Thank you and your membership level? [speaker002:] guest [speaker001:] Thank you for all that information. I am unable to cancel the order due to it around being shipped. The good new is once you receive it, just contact us and we can start the refund process for you [speaker002:] oh okay, thank you! [speaker001:] You're Welcome! Is there anything else I can help with? [speaker002:] no that was it [speaker001:] Thank you for contacting us! Have a great day [speaker001:] Hi [speaker002:] Hello, what can I help you with today? [speaker001:] I placed an order 5 days ago, but I still have not received my package. Can you check on the shipping status? [speaker002:] Sure, no problem. Can I please have your name, account ID, and order ID? [speaker001:] Sanya Afzal account ID is BPQMUWIQ3R order ID is 0880496690 [speaker002:] Great, thanks! I will also need your username and email address [speaker001:] my username is sa871972 and email is sa871972@email.com Hello? [speaker002:] It looks like the package has been shipped, but may take a couple more days to arrive. [speaker001:] hmm ok that's fine I guess [speaker002:] If you haven't received it after 7 days, feel free to check back with us and we can resend the package. [speaker001:] ok [speaker002:] Is there anything else I can help you with today? [speaker001:] no, that was all thanks [speaker002:] Ok, you have a nice day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi I got charged twice for my premium subscription service. My name is Crystal Minh and I am a Bronze member [speaker001:] Can I have your account and order ID's? [speaker002:] Account ID: N5K9YWG8M4 Order ID: 7878573121 [speaker001:] And you said you were bronze? [speaker002:] yes [speaker001:] Let me check the system. Okay, you're eligible for the refund. [speaker002:] Thank you [speaker001:] How much are you asking for? [speaker002:] 50.00 [speaker001:] So you were charged 100.00 and your bill is 50.00? [speaker002:] sorry I guess it is 100. I couldnt'see the bill just the double charge [speaker001:] Okay, is there anything else I can do for you today? [speaker002:] Thanks that's all I needed [speaker001:] Then have a nice day! [speaker001:] Welcome to AcmeBRands. How may I help you? [speaker002:] i would like to have access to my account. i forgot my password [speaker001:] OK. I can help with that. [speaker002:] ok [speaker001:] I need your full name or account ID [speaker002:] Rodriguez Domingo [speaker001:] OK. Your account has been pulled up. What is your username [speaker002:] I do not know. I do not have access to my account and I would like to have access of it in order to view my shopping history. [speaker001:] OK. I will recover your user id [speaker002:] ok [speaker001:] I need your zip code and phone number [speaker002:] 341 593 0879 zip code is 1744 [speaker001:] OK. Your id was verified. Your username is jdomingo1 sorry, rdomingo1 Let me get the password [speaker002:] ok [speaker001:] OK. I entered that. I cannot get the old password but I can generate a new one. [speaker002:] ok generate a new one [speaker001:] I need your pin number [speaker002:] 122986 [speaker001:] Here is your password. kefr44y0ej Anything else I can help with? [speaker001:] Hi, what do you need today? [speaker002:] wondering about the status of a refund. wanted to add and item [speaker001:] Sure, may I have your full name, username, email and order ID to check status first? [speaker002:] Alessandro Phoenix alessandrop387 alessandrop387@email.com 3001975532 [speaker001:] Your online refund is in progress, it should show up by this week. [speaker002:] can i add an item [speaker001:] Now I need your account ID to add an item. [speaker002:] alessandrop387 [speaker001:] What is the shipping status? [speaker002:] idk [speaker001:] Well I can't add to the existing order without knowing the shipping status of it. [speaker002:] well there is no information available on my end to let you know. I am assuming it has not been shipped [speaker001:] Alright, what would you like to add? [speaker002:] Jeans by Tommy Hilfiger 84.00 blue i used my credit card [speaker001:] The order has had it added. Anything else today? [speaker002:] no thanks [speaker001:] Have a good one! [speaker001:] HI [speaker002:] Thank you for shopping with AcmeBrands! How may I assist you? [speaker001:] I wanted to check the shipping on my order as the shipping fee seems too high. [speaker002:] Okay, let me check on that. May I have your full name? [speaker001:] Joseph Banter [speaker002:] May I also have your username, email address, and order ID? [speaker001:] Username: jb724180 jb724180@email.com Order ID: 0714952492 [speaker002:] Thank you. What were you hoping I could do about the shipping cost? [speaker001:] I would like a refund on the shipping fee please [speaker002:] Okay. What is the shipping status of your order? [speaker001:] IN transit [speaker002:] I can waive the fee for you. Let me do that now. You're all set! Is there anything else I can help you with? [speaker001:] Thats very helpful. Thank you [speaker002:] You're welcome! Have a nice day. [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help you today? [speaker002:] hey need to check on my order but forgot my password [speaker001:] Sure, I can help you with that. Can I have your full name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] Thank you Rodriguez can I have your username? [speaker002:] I dont have a user name, i think i am a guest [speaker001:] I can help recover your username as well. Can I have your zip code, email address, or phone number? I will need 2 of those 3. [speaker002:] ok 8259 Kennedy St Raleigh, WA 78032 833-0340 [speaker001:] Great, I see here that your username is rdomingo1 [speaker002:] oh [speaker001:] Do you have your PIN or the answer to your security question? I will need this to create a new password for you. [speaker002:] yes should i give it to you [speaker001:] Please. [speaker002:] Livingston [speaker001:] Here is your new password: 6eqluu63h1p Is there anything else I can help with today? [speaker002:] thank you il give this a try [speaker001:] Great, thank you and have a great day! [speaker001:] Hi....my level member is gold and I was wondering if I can get a refund when I exchange a product I receive that does not fit me well [speaker002:] I'll be glad to help you with that. May I get your full name, please? [speaker001:] Chloe Zhang [speaker002:] Thank you, Chloe. To confirm, do you presently have an item that you'd like to return due to wrong size? [speaker001:] No...I was thinking about buying a dress but I just wanted to be sure before buying it that I could return it..just in case [speaker002:] Chloe, as a Gold member I'm happy to report that you're allowed unlimited returns! [speaker001:] Perfect...thank you so much! [speaker002:] You're eligible to return for any reason, even if it's been quite a while since your purchase date. Is there anything more I may help you with today? [speaker001:] nothing else...have a good day [speaker002:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] hello [speaker002:] Hello, how can I help you? [speaker001:] I need to send something back I bought this shirt but in the wrong color. Can I get a refund [speaker002:] What is it that you need to send back? [speaker001:] guess shirt [speaker002:] Can I have your name? [speaker001:] crystal minh [speaker002:] What is your username, email address and order number? [speaker001:] crystalminh301 crystalminh301@email.com 4224791391 [speaker002:] Great, what is your membership level? [speaker001:] bronze [speaker002:] How long ago did you make the purchase? [speaker001:] a little over a week ago [speaker002:] Great news, you can return it. Can I have your address? [speaker001:] 7840 2nd Ave Jacksonville, WA 14438 [speaker002:] You will need to print the shipping label. How would you like to send it back? [speaker001:] mail [speaker002:] Okay you are all set. Will there be anything else? [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hi, I forgot my username. Can you help? [speaker001:] Yes I would be happy to. May I have your full name or account ID please? [speaker002:] Chloe Zhang [speaker001:] Thanks Chloe, I need to verify your identity so may I have your zip code and phone number? [speaker002:] 32312 and ph is 590-043-2523 [speaker001:] Thank you. Your new username is" czhang1 Is there anything else you need help with today? [speaker002:] Great, that should do it, thanks. [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Thanks for contacting AcmeBrands! How can I be of service today? [speaker002:] Hi I have a question about a product [speaker001:] Sure! What would you like to know? [speaker002:] I was looking at the tommy hilfiger jeans I was wondering if the one I am seeing comes with ripped holes in them? Because the only on your website doesn't have them in the picture [speaker001:] Some of our jeans do have rips and tears for stylistic purposes. However, to the best of my knowledge, what is pictured is what you will receive. [speaker002:] I was curious about the tommy one specifically [speaker001:] If there are no jeans listed that are pictured with stylistic ripstears, I'm afraid that they are currently out of stock. [speaker002:] oh ok I see ok thanks for your help then [speaker001:] I recommend you take a look through our catalog to see if you find some you like, though! Can I help you with anything else? [speaker002:] no that's it [speaker001:] Okay, have a wonderful day! [speaker001:] Hi! How may I help you? [speaker002:] Hi, I'm trying to figure out a way to remove the $64 hilfiger shirt from my order. My spouse doesn't like that one and I just want to make the order with it omitted. [speaker001:] OK! One moment. Can I have either your full name or account ID? [speaker002:] Norman Bouchard Account ID: THIHON8HIB Great, what next? [speaker001:] I need your account ID as well as your order ID. [speaker002:] Sure again it's:Account ID: THIHON8HIB Order ID: 7603884622 [speaker001:] Oh, sorry I didn't see your earlier message lol One moment! Great! Now, can you tell me the shipping status of the order? [speaker002:] Out for delivery is what I see. [speaker001:] What is your membership level? [speaker002:] silver [speaker001:] I can go ahead and process your refund. After you receive the item, please call customer service to get a return label. [speaker002:] Ok, I think that works thanks, goodbye. [speaker001:] Goodbye! Thank you for shopping with us! [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I need to access my account but unfortunately, I just lost my phone that i use for authentication [speaker001:] Happy to help, may I have your full name please? [speaker002:] Rodriguez Domingo [speaker001:] I also need your email address for sending the reset code. [speaker002:] rd781519@email.com [speaker001:] thank you. I will send you the reset code to your email address. to be safe, you should follow best practices for security. [speaker002:] Ok. great. Thank you [speaker001:] Here is a link about best practices. is there anything else that I can help you with? [speaker002:] Thank you. That is so nice of you [speaker001:] Have a nice day! [speaker002:] That will be all Thanks [speaker001:] goodbye. [speaker001:] Hello. How can i help you today? [speaker002:] I bought some boots a couple weeks ago. When they got here I realized I bought the wrong size I need to return them [speaker001:] Okay. Let's look into this together to see what we can do! [speaker002:] Thanks! [speaker001:] Can I get your full name and account ID? [speaker002:] Norman Bouchard What is an account ID? My username? [speaker001:] Sorry we don't need the account ID But I do need the username email address and order ID [speaker002:] nb407789@email.com 0492999808 [speaker001:] and the username? [speaker002:] nb407789 [speaker001:] Great! and what is your membership level? [speaker002:] I'm a guest [speaker001:] what was your purchase date? [speaker002:] 2019-12-24 [speaker001:] Okay Unfortunately returns are only accepted within 30 days of the purchase date. [speaker002:] So what am I supposed to do? [speaker001:] Unfortunately there is nothing that can be done on our end. We recommend that any item you purchase you inspect within 30 days whether that be on our platform or somebody elses. Thanks and have a great day! [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] Yes i would like to check the status of my subscription that was added to my account even though i never said i wanted it. [speaker001:] Sure, I can look into that for you. May I have your full name, please? [speaker002:] It seem like the it $40 for it and i would like my refund also Joseph Banter [speaker001:] Can I also get your Account ID and Order ID? [speaker002:] Account id is WVB4790 and the order id is 524896 [speaker001:] How did you find out about this charge to your account? [speaker002:] Someone told me to check it since it happen to them [speaker001:] What is you current membership level? [speaker002:] sliver [speaker001:] Okay, and you are saying the overcharge was for $40, is that right? [speaker002:] yes [speaker001:] Good news! I just credited your account for the $40! [speaker002:] thank you so much [speaker001:] Is there anything else that I can help you with today? [speaker002:] that will be all [speaker001:] Have a great day and thanks for shopping with Acme! [speaker001:] Hi, how can I help you? [speaker002:] Hello, how can I cancel a subscription? [speaker001:] Hi Do you want to actually cancel your subscription? or do you just want to know how a person would cancel a subscription if they wanted to? [speaker002:] I would like to know how a person would go about canceling a subscription. [speaker001:] ok great, one moment [speaker002:] I am undecided at the moment of whether or not I want to keep buying stuff. [speaker001:] I understand. You can cancel anytime and your subscription will continue for the rest of the month, but you won't be charged for future months. Does this answer your question? [speaker002:] Oh that is wonderful. I can cancel online? [speaker001:] Yes, you can cancel online anytime and it will finish off for the month [speaker002:] Perfect! Thanks for your help [speaker001:] You're welcome! can I help with anything else? [speaker002:] No, that is all. [speaker001:] Have a great day. [speaker001:] hello I want to check on order status because the cost of shipping was too high. [speaker002:] sure I would be happy to help you with that! [speaker001:] Okay thanks [speaker002:] can I have your name please? [speaker001:] Chloe Zhang [speaker002:] can I please have your user name, email address and order ID? [speaker001:] chloez79@email.com Order ID: 5023744094 [speaker002:] and your user name? [speaker001:] Username: chloez79 [speaker002:] what is the shipping status? [speaker001:] transit [speaker002:] would you like to cancel your order and get a refund due to the shipping cost? [speaker001:] $94 can i cancel it? [speaker002:] yes, I will do that for you. Is there anything else I can help you with? Ms. Zhang is there anything else I can help you with? [speaker001:] nothing thanks [speaker002:] I will go ahead and cancel that order. Have a good day [speaker001:] Hello and thanks for contacting Acme customer support. How may I help you today? [speaker002:] Hi My credit card keeps getting rejected....help! [speaker001:] Uh oh. Let me start by getting your full name and we"'try to get you fixed right up. [speaker002:] Rodriguez Domingo [speaker001:] I'm going to make a few suggestions and we'll see if any of them work, Is that okay for you? [speaker002:] ok [speaker001:] Great. Let's start with the obvious and make sure your card isn't expired. Can you check the expiration date for me? [speaker002:] Sure Thats not it [speaker001:] Alright, this time let's have you try to re-enter the card number on the site. [speaker002:] ok I must have mistyped it, the transaction went through [speaker001:] Great! Is there anything else that I can help you with today? [speaker002:] that was all I needed Thanks [speaker001:] Thanks for shopping with Acme and please contact us with any questions you may have in the future. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hi! I had placed an order and wanted to upgrade it to overnight delivery I need the item as soon as possible [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] David Williams [speaker001:] Could I have your account id and order id to verify your identity? [speaker002:] Account ID: CMIF1PAXKT Order ID: 3160231546 [speaker001:] Thank you David Could you tell me your shipping status? [speaker002:] Now that I check it says Order Received [speaker001:] And what is your membership level? [speaker002:] Guest [speaker001:] To upgrade to overnight, it will be $20. Do you want me to use the card on your account? [speaker002:] Yes please [speaker001:] Your order has been updated to be shipped overnight and your account was charged $20 Can I help you with anything else? [speaker002:] Thank you. I appreciate your help [speaker001:] Have a good day. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] Hello [speaker001:] Hello, how may I help? [speaker002:] I forgot to add one item. Can I add it now to my existing order? [speaker001:] I would happy to check on that for you. May I have your full name and account id? [speaker002:] Sure, My name is Alessandro Phoenix and my id is EIAYNINIOC [speaker001:] Thanks Alessandro and may I have your order id please? [speaker002:] That is 6072481435 [speaker001:] What is the shipping status of your order? [speaker002:] It says In Transit [speaker001:] May I have your membership level please? [speaker002:] I'm a Silver member. [speaker001:] The existing is already in transit for delivery but what I can do is make a new order to send out your item ASAP. Would you like to do that? [speaker002:] That makes sense. Please do that. [speaker001:] The item you would like to order? [speaker002:] It's a Michael Kors Jeans [speaker001:] This has been done, is there anything else I may do for you today? [speaker002:] Nope, thank you so much. [speaker001:] Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello? [speaker002:] Hello, how may I help you today? [speaker001:] I noticed my street address is off by 1 number so I need to fix it. [speaker002:] Sure, I would love to help you with that. Can I have your full name or account ID please? [speaker001:] Crystal Minh [speaker002:] Can you please tell me the current address on the account? [speaker001:] 3404 Primrose Ave San Lima, CA 51469 [speaker002:] and this is the incorrect address, right? [speaker001:] This is it: 3405 Primrose Ave San Lima, CA 51469 [speaker002:] In order to change your address, I need your zip code, telephone number, and PIN number. Do you have those? [speaker001:] Yes 51469 117-4496 Sorry I do not have a pin, but I have a Username [speaker002:] sure, that would work [speaker001:] cminh314 [speaker002:] And your correct address is 3405 Primrose Ave? [speaker001:] Yes [speaker002:] Thank you for confirming [speaker001:] Sorry no. Thi sis it: 3404 Primrose Ave San Lima, CA 51469 Sorry for the confusion [speaker002:] So the current address you have on the account is 3405? And you want to change your address to 3404? [speaker001:] I think so Yes [speaker002:] Ok [speaker001:] Thanks! [speaker002:] One sec please [speaker001:] ok [speaker002:] I've successfully updated your address. Is there anything else I can help you with today? [speaker001:] Thats all, thank you so much. [speaker002:] Thank you. Have a great day! [speaker001:] Hello, how can i help you [speaker002:] Hello I keep getting unrelated search results and I'm getting frustated. The search bar doesn't seem to be working. [speaker001:] id be happy to help you with this. sounds like a troubleshooting issue Please first try to log out and back in then try it again [speaker002:] Okay, will do. I tried that, it didn't work. [speaker001:] Okay now try to clear your cookies then try again. [speaker002:] One second I will try that Nope, that din't work either. [speaker001:] Okay, now i will notify the internal team about this issue [speaker002:] Okay, thanks for trying. [speaker001:] Now please try to search for a different product and if that works try your orignal search again [speaker002:] Looks like it worked after I logged out a third time. [speaker001:] Great, glad to hear do you need anymore help [speaker001:] Hello [speaker002:] Hello, how can I help you? [speaker001:] So I messed up my order I forgot to add this jacket to my order I really want it can you add it to my existing order [speaker002:] Alright, I am sure we can get you sorted [speaker001:] I love the jacket [speaker002:] First, what is your full name? [speaker001:] and I want to get it really soon David Williams [speaker002:] Alright, let's see what is going on with your order [speaker001:] okay [speaker002:] I need your account ID and the order number you want me to add to [speaker001:] account is V6KSB3B7QU my order is 3032183993 [speaker002:] Alright, do you know if the order has already shipped or not? There should have been an email with a status. [speaker001:] Yeah My email says "Order Received" I don't know what that means [speaker002:] Great, that means we have not shipped it yet. [speaker001:] great So can you add the jacket to the order? [speaker002:] What jacket did you want added what is the brand? [speaker001:] It's the $79 Calvin Klein jacket [speaker002:] and I take it you want it on the same credit card that we already have on file? [speaker001:] yes [speaker002:] You are all set. We will update the order and send you a new confirmation. [speaker001:] great so the jacket will ship with my other stuff? [speaker002:] Is there anything else I can do for you today? Yep, it will all ship together. [speaker001:] cool that's all I need thank you [speaker002:] No problem. You have a great rest of your day. [speaker001:] Hello, how can I help you today? [speaker002:] Hi. My name is Sanya Afzal. I'm writing because I seem to have lost my password and can't get into my account. Can you help? My username is safzal30. [speaker001:] Yes, I can help you with that Sanya. Let me just pull up your account. For security reasons I can not see your password, but I can generate a new one for you. [speaker002:] Ok. Sounds great. [speaker001:] Do you have your Pin number? [speaker002:] Yes. My pin number is 993275. [speaker001:] Your new password is wzhbb306p7 Sanya. [speaker002:] Thanks [speaker001:] Is there anything else I can help you with? [speaker002:] That is it for today. [speaker001:] Thanks, you have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] hello I already returned my item but how come you guys still haven't refunded me? [speaker001:] Okay, can I have your full name [speaker002:] Rodriguez Domingo [speaker001:] And your username, email, and order ID? [speaker002:] username is rdomingo427 rdomingo427@email.com order # is 5762927474 [speaker001:] And how long have you been waiting for this? [speaker002:] 8 days maybe 9 [speaker001:] Okay, with that timeframe it's likely an error on our end and I'll issue your refund again. [speaker002:] ok thank you [speaker001:] And it's done! [speaker002:] thanks [speaker001:] Is there anything else I can do for you today? [speaker002:] no, that was all [speaker001:] Then have a nice day! [speaker001:] Hi. Thanks for contacting client support, how may I help you today? [speaker002:] Hi. My name is Norman Bouchard. I have a question regarding the subscription program. What are the consequences for being late on a payment? [speaker001:] I'm happy to help with that Norman. Just one moment while I bring up that info for you. Mr. Bouchard, a late fee is added at the rate of $2.00 per day past the payment deadline. [speaker002:] Ok. [speaker001:] If you are a Gold or Silver level member, there is an additional 5 day grace period. [speaker002:] Ok. Thanks for the information. [speaker001:] Does that answer all of your questions? [speaker002:] Yes [speaker001:] Is there anything else that I can do for you today? [speaker002:] No [speaker001:] Thanks for being an Acme customer, have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I want to pay my premium subscription fee, so it stays active [speaker001:] Absolutely! I'll be glad to help you with that. May I get your full name, please? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman. To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] Account ID: HTMXVAK894 Order ID: 9464454667 [speaker001:] Perfect! Our standard subscription rate is $99 per year. Do you happen to know how much you'd like to pay at this time? [speaker002:] lets use the card on file [speaker001:] I'll be glad to do that; first, do you know how much you'd like to pay toward your subscription? [speaker002:] let's pay the entire amount [speaker001:] Okay, Norman! I've authorized a charge of $99 to your credit card on file. [speaker002:] perfect, thanks so much [speaker001:] Is there anything more I may help you with today? [speaker002:] nope that does it [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello [speaker002:] Hello, how may I help you today? [speaker001:] I want to return an item [speaker002:] Sure, no problem. Can I please have your full name, account ID, and order ID? [speaker001:] its a Michael Kors shirt and yea sure Name: Rodriguez Domingo Order ID: 2202433729 Username: rodriguezd922 I dont know my account ID but theres my user [speaker002:] Ok, no problem. Please give me one moment. Can you please tell me the reason for your return? [speaker001:] The size is wrong So I will make an order but with a smaller size [speaker002:] Ok, I can certainly help you return your item. [speaker001:] ok thanks [speaker002:] Can you please tell me your email address so that I can look up your order? [speaker001:] Email Address: rodriguezd922@email.com [speaker002:] Do you know your membership level? [speaker001:] Yeah its gold [speaker002:] Your order is eligible for return. Can you please tell me your full address so that I can print out a return label for you? [speaker001:] of course my adress is 5188 Brushwick Dr Newark, MI 91912 [speaker002:] Would you like to return your order by mail, in store, or at a drop off center? [speaker001:] by mail please [speaker002:] Your return process has been started. Please use the return label to mail your order at your earliest convenience. Is there anything else I can help you with today? [speaker001:] thanks a lot I will do that ASAP [speaker002:] You are welcome. [speaker001:] that would be all [speaker002:] Thank you. Have a great day! [speaker001:] Hello, thank you for contacting us. How may I help you? [speaker002:] Hi, I need to return these boots. They looked much darker in the picture [speaker001:] I'm sorry to hear you weren't happy with the color of the boots Let's try to get that return set up for you. Can I please have your full name to pull up your account? Hello? are you still there? [speaker002:] Alessandro Phoenix Username aphoenix513 orderID 4867555603 [speaker001:] Thank you very much and thank you for providing your username and oder ID. Can I also have your email address please to verify the purchase? [speaker002:] yes aphoenix513@email.com [speaker001:] Thank you, the purchase was verified. Now could you provide me with your membership level? [speaker002:] Gold, like a golden phoenix [speaker001:] Haha, I like that! I'm happy to tell you as a gold member you qualify for unlimited returns so lets go ahead and get that set up. [speaker002:] awesome, I knew all this money spent would pay off [speaker001:] I'm going to be sending you a shipping label for the return. I;; need your full address, city, state and zip code. [speaker002:] Sure it is Miss Alessandro Phoenix, there is no Mr. Phoenix 0019 1st Ave, Newark CA 99914 [speaker001:] Thank you Miss Phoenix, and would you like ot return the item by mail, in store or at one of our drop off centers? [speaker002:] mail please [speaker001:] Alright everything is set, you should receive and email with the shipping label attached shortly. Was there anything else I could help you with today? [speaker002:] that is it, thank you so much, this phoenix feels reborn [speaker001:] Haha, thank you for shopping with us, have a great day! [speaker001:] hello [speaker002:] hi [speaker001:] Yes i'm trying to put items into my cart but it's not updating [speaker002:] Let's look into it Give me your full name [speaker001:] Sanya Afzal [speaker002:] Try the following steps Logout from your account and log back in. Then try it again [speaker001:] ok one sec still doing the same thing [speaker002:] Let's try another [speaker001:] ok [speaker002:] Can you try refreshing the page then try tp add the item again [speaker001:] okay, great that worked thank you [speaker002:] Nice Will that be all for today? [speaker001:] Hello. Can I help you with anything today? [speaker002:] Hi, i wanted to make sure that the item i had delivered are the ones i ordered because i got an email implying otherwise. [speaker001:] I can help you with that. Can I have your name please? [speaker002:] Joyce Wu [speaker001:] Thank you Joyce. So the email you received is for a different item? [speaker002:] yes [speaker001:] Can I also have your account ID and order ID. Ill check this for you. [speaker002:] Account ID: TUALG8CSN0 | Order ID: 3973211299 [speaker001:] Thank you for verifying that. May I have your email address and username please? [speaker002:] Email Address: joycew32@email.com | Username: joycew32 [speaker001:] I am seeing that there was an error with this order. [speaker002:] okay [speaker001:] Does it say the wrong item or wrong price? Lets get this sorted for you. [speaker002:] wrong items, I ordered a guess jacket for $64 and Michael Kors boots for $54 [speaker001:] Ok let me change this order to both those items. I have updated the order with the correct items. You should receive an email reflecting this. Anything else I can help you with? Hello? [speaker002:] With order being updated, what is the status of shipment for my order now? [speaker001:] Can you tell me what the status was on the original? [speaker002:] on the original one i had in transit [speaker001:] This will be shipped out to you with the correct items. So just to wrap up you inquired about an email that showed the wrong items ordered? hello? [speaker002:] Yes, you have answered all my questions Thank you for all your help [speaker001:] Great. Thanks and have a nice day. [speaker001:] Hi, how can I help you? [speaker002:] I want to check subscription status. When is the due date? [speaker001:] Ok, one moment So you want to know when your subscription payment is due? [speaker002:] yes [speaker001:] Can I have your full name or Account ID please? [speaker002:] Chloe Zhang A6JY8VT1P8 [speaker001:] thank you [speaker002:] no problem [speaker001:] Can I also have your Order ID [speaker002:] yes 9231385272 [speaker001:] Ok, one moment please Ok, your Due Date is Today It's going to be $49 [speaker002:] i will pay it now using credit card on file. [speaker001:] Ok, I also sent a link to your account so you can access it at home in the future [speaker002:] Ok [speaker001:] Ok, It's been paid with the credit card you have on file. Also to access it from home you will need to use your username to log in. Make sure you know your Username [speaker002:] ok [speaker001:] Can I help with anything else today? [speaker002:] no [speaker001:] Ok, have a great day [speaker001:] Hello, how can I help you? [speaker002:] Hi. My name is Crystal Minh. I am a silver member, but at this time I do not have the funds to pay the fee. Can I get an extension on this? [speaker001:] Let me see if I can help you out with this. Can I have your account ID and order ID? [speaker002:] Sure. My account ID is JG1WSZVJ2Z. My Order ID is 2196576296. [speaker001:] How many days late are you on your fee? Silver members can get an extension if they are at most only one day late. [speaker002:] I am going to be one day late. [speaker001:] Good thing you contacted us early so we could get you that extension. You'll now have about a week before you have to pay your bill. Is there anything else you need today? [speaker002:] That is all for today. Thank you very much. [speaker001:] You're welcome, have a nice day. [speaker001:] good afternoon, how can I help you? [speaker002:] i've been trying to search for an item and all i get is a spinning wheel and no search result. why is your site so slow? [speaker001:] oh, don't worry we will do a series of steps and see which one solves the problem. [speaker002:] ok, what do you want to try first? [speaker001:] first you try to log out of your account and log back in [speaker002:] ok, let me try logging out and back in... [speaker001:] sure I will wait [speaker002:] that did not work. [speaker001:] ok then try browsing other website and see if it runs better. [speaker002:] ok, i browsed a competitors website and i was able to pull up some jeans on their search bar. [speaker001:] ok, tell me if you have multiple tabs open in your browser or additional programs. If so, close everything and try again. [speaker002:] yes, i have multiple tabs opened as you told me to try searching on a different website. your competitors website works just fine in the other tab. [speaker001:] I understand, sorry if it causes any confusion. try to close everything and leave only our website. and see if that manages to solve the problem. [speaker002:] ok, closing both tabs and opening up the website worked. [speaker001:] I'm glad a pleasure to help you [speaker002:] have a good day. [speaker001:] You too! [speaker001:] Hello, how can I help you? [speaker002:] Yes i was looking at my bill from you guys and i see that i was charged twice for my subscription payment [speaker001:] OK, let's take a look. Can I get your full name please? [speaker002:] Sanya Afzal [speaker001:] Next, I need your account ID and the order ID for the charge. [speaker002:] account id is PSNKJ0I1IG and order id is 7276214951 [speaker001:] and what membership level are you? [speaker002:] guest [speaker001:] Alright, I looked over your account and it does look like there was a double charge. How much did the membership cost? [speaker002:] $99 [speaker001:] OK. I have refunded the amount back to the card on file. You should see it within a few business days. Is there anything else I can do for you? [speaker002:] thanks and that will be all [speaker001:] No problem, you have a good day. [speaker001:] Hello, this is John from ACME. How may I assist you today? [speaker002:] hello i want to know about maintaining and keeping my subscription also want to know if I owe anything at the moment [speaker001:] Membership are free. You do not owe anything for it. You earn a membership via your purchases throughout the year. It's $500 for Bronze, $1000 spent to for Silver, and $2000 for Gold. [speaker002:] ohh ok can you check on what mine is and if I have any debts to you right now I should be gold by now based on that dunno if somethings holding me back [speaker001:] Okay. May I have your full name and Account ID? [speaker002:] I'm crystal minh AP5C86ZJVJ [speaker001:] May I also get your Order ID? [speaker002:] 2159865042 [speaker001:] Your subcription is active. And you are Gold. [speaker002:] do I owe anything? ok i had thought so was checking [speaker001:] You owe $14 that is due today. [speaker002:] ok I'd like to settle that charge my card if you still have it [speaker001:] All rone. Is that anything else I can help you with today? [speaker002:] no that's all thank you [speaker001:] Have a great day. [speaker001:] My credit card keeps saying it's invalid on your website. Hello, any agent?? [speaker002:] sure! let me check that, one moment please Ok, let's do a series of steps and see which one can solve your problem To verify, have you tried to put your credit card information again? [speaker001:] I just tried it. It still doesn't work. [speaker002:] ok, did you try to log out and log back in? [speaker001:] wow,it just worked. Thanks for the help. [speaker002:] a pleasure to help you! have a nice day [speaker001:] welcome, how can I help you? [speaker002:] I forgot my username, how can I check my shopping history? [speaker001:] no problem, let's get you your username. First I need to verify your identity. What is your name? [speaker002:] Alessandro Phoenix who? [speaker001:] heh my computer has been acting up all day [speaker002:] I know the feeling [speaker001:] you know what they can be like... thanks for your uinderstanding! so, I need 2 of the following 3 items your zip code, email or phone number [speaker002:] zip 40672, email alessandrophoenix802@ email.com phone 500-530-2879 [speaker001:] well at least the system found you. your username is aphoenix1 [speaker002:] okay, let me try that [speaker001:] good luck! [speaker002:] it didn't work, are you sure that's the right username? [speaker001:] yes. what are you trying to do? Can you not get into your account? [speaker002:] no, it won't let me log in [speaker001:] are you sure about the password? [speaker002:] let me try again no, it didn't work [speaker001:] perhaps you need to reset your password [speaker002:] okay, let me try that, thanks [speaker001:] is everything ok now? [speaker002:] still doesn't work could you check the username again? [speaker001:] i will notify our internal team. they will get in touch [speaker002:] okay, thanks [speaker001:] is there anything else? [speaker002:] no, that's all [speaker001:] ok good bye [speaker001:] Hi! How may I help you today [speaker002:] I need to make a return [speaker001:] Sure! Is there anything wrong with it [speaker002:] It's the wrong color for my outfit. [speaker001:] Ok, can I have your name? [speaker002:] Joseph Banter [speaker001:] Can I have your username, email and order id [speaker002:] jb527729@email.com Username: jb527729 Order ID: 1747838461 [speaker001:] Thank you! What is your membership level [speaker002:] silver [speaker001:] What was the date of purchase [speaker002:] 10-13-2019 [speaker001:] Thank you! can I have your address for the return shipping label [speaker002:] 9544 2nd Ave Raleigh, TX 61689 [speaker001:] How would you like to return the item, by mail, in store or drop off center [speaker002:] I'll need to mail it in. [speaker001:] Great! I have process everything for you. Can I assist with anything else today? [speaker002:] You have been a great help. That's all I need. Thanks! [speaker001:] You're Welcome! Have a great day [speaker001:] Hello and welcome to AcmeCorp? With whom do I have the pleasure of speaking with today? [speaker002:] Hi my name is Norman [speaker001:] Hi Norman, how may I help you today? [speaker002:] I can't get into my account. I lost my phone and it's needed for the authentication. [speaker001:] I'm sorry you're having account access issues. I will be happy to assist with this. [speaker002:] thanks a bunch [speaker001:] Sure. First may I have your full name. [speaker002:] Norman Bouchard [speaker001:] Great. We're going to reset so you can get into your account. [speaker002:] awesome, thanks [speaker001:] To verify your account, may I have your username and email address? We're going to send a code to your email so you can get back into your account. From there, you can reset the phone number. [speaker002:] My address is 6811 Woodshore St, Raleigh, MI, 36797 [speaker001:] Do you have the username for your account? [speaker002:] No, I don't remember [speaker001:] Okay, I will get this for you. [speaker002:] thx [speaker001:] Do you have your email address? [speaker002:] no, i don't remember which one it was [speaker001:] Do you have a PIN number? [speaker002:] no, I can give you my current phone number [speaker001:] I'm afraid there is not enough information to validate your account so I'm unable to assist you with account recovery, I'm really sorry. However, if you email escalation@acmecorp.com they will be able to assist you further. [speaker002:] okay, thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] no [speaker001:] Okay, hope you have a nice day. [speaker001:] I would like to check the status of my order because there was an extra fee added [speaker002:] sure! can I have your name please? [speaker001:] Norman Bouchard [speaker002:] Thanks, can I also have your account ID and order ID please? [speaker001:] IZP0GRAJWQ Order ID: 6073443168 [speaker002:] Thanks so much! What is your membership level Norman? [speaker001:] silver [speaker002:] great, we can always reverse fees for silver members [speaker001:] great [speaker002:] what was the amount you were overcharged? Norman? [speaker001:] Bouchard Norman Bouchard [speaker002:] Yes, I need the amount you were overcharged [speaker001:] $10 [speaker002:] Great. I've gone ahead and credited you that fee amount of $10. Is there anything else I can help you with? [speaker001:] That is everything [speaker002:] Sorry about that erroneous fee! Have a great night! [speaker001:] Hello, how can I help you today? [speaker002:] How do I pay for the subscription fee? [speaker001:] I can help you with that, what is your name? [speaker002:] Crystal Minh [speaker001:] Thank you, can I also have your account ID and order ID [speaker002:] ARFHGWWQYL 1313525444 [speaker001:] Thank you, and how much would you like to pay today? [speaker002:] How much is the subscription? [speaker001:] it is $99 for the year [speaker002:] I'll pay $99 for the year. [speaker001:] Ok, great! What is your credit card number? [speaker002:] 343 43 34344 [speaker001:] Ok Crystal, I have renewed your subscription for the year! Is there anything else I can do for you today? [speaker002:] No, thanks. [speaker001:] You have a wonderful day:] [speaker001:] Hello [speaker002:] Hi a premium subscription shopping service, I have a premium subscription shopping service, [speaker001:] ok [speaker002:] I am excited that I am signed up however I need to keep the subscription active Can I pay the fee [speaker001:] Do you want to know if you are close to your due date or if sub is active? [speaker002:] I want to pay my bill to keep my subscription [speaker001:] okay Give me your full name [speaker002:] Sanya Afzal Sanya Afzal [speaker001:] I need your account id and order id [speaker002:] DBQ2WLK8VC 2475181632 are you gonna be able to help me out. [speaker001:] Your due date is today and your sub amount is $20 That is what I am doing [speaker002:] oh great thank you for doing that for me [speaker001:] what is your usersname? username** [speaker002:] sanyaafzal020 I really want to keep my benefits that come with the subscription [speaker001:] You want to pay your bill? [speaker002:] yes i want to set it to pay automatically if i can [speaker001:] The standard sub for a year is $99 [speaker002:] Okay yes pay that please [speaker001:] I will use the credit card in your account [speaker002:] that's fine thanks [speaker001:] Done [speaker002:] thanks [speaker001:] sub renewed You are welcome. Will this be all for today? [speaker001:] Hi! How can I help you today? [speaker002:] HI! I just received my jacket but then I noticed a stain near the sleeve. Can I return it? [speaker001:] I'm sorry to hear that! Sure, I can help with that. Can I have your full name, username, email address, and order ID, please? [speaker002:] Alessandro Phoenix Username: alessandrop895 Email Address: alessandrop895@email.com Order ID: 3645089715 [speaker001:] And what is your membership level? [speaker002:] Just a guest [speaker001:] Okay and do you have the receipt? [speaker002:] Yes I do [speaker001:] Perfect. What is your address? I need it for the shipping label. [speaker002:] 7663 1st Ave Jacksonville, WA 72187 [speaker001:] Last question! Would you like to process the return by mail, in store, or at a drop off center? [speaker002:] I will drop it at the store If it is possible [speaker001:] Totally possible! You're all set. Is there anything else I can help you with today? [speaker002:] That's all appreciate your help Thank you [speaker001:] Okay, no problem! have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] I want top add an item to my existing order *to add I forgot to add it to the cart earlier [speaker001:] Ok I will happy to help you. May I have your full name or account id? [speaker002:] Chloe Zhang 159b-849b Account ID: 1A3CMVA1BI [speaker001:] Thank you Chloe, may I have your order id please? [speaker002:] The order was Order ID: 3126429036 [speaker001:] What is the shipping status? [speaker002:] The item is a Jacket by Calvin Klein for $59.00 It says order received [speaker001:] May I have your membership level please? [speaker002:] Bronze [speaker001:] You stated Calvin Klein Jacket correct? [speaker002:] yes [speaker001:] I have added the item to your order, is there anything else I may help you with today? [speaker002:] that's all thank you [speaker001:] Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello. Thank you for contacting us, how can I help you? [speaker002:] Hi there! I was wondering if I would be able to ammend my order? I realized that I wanted to add another item to my existing order. [speaker001:] Making a change to an order shouldn't be a problem. Let's see what I can do to help. Can I have your first and last name please? [speaker002:] Ok thank you. My name is Alessandro Phoenix [speaker001:] Thanks so much Alessandro. To pull up the order I'll also need your Account ID and Order ID, could you provide me with those please? [speaker002:] Account ID: VOTNZMI8KZ Order ID: 7376280219 [speaker001:] Thank you, just a few more things. Can you tell me the shipping status of the order? This should be located on the bottom left of your dashboard. [speaker002:] Yes it says out for delivery. Not sure if it is too late [speaker001:] Unfortunately because the item is out for delivery I wont be able to add the item to the order however I may still be able to help. Could you tell me your membership level? [speaker002:] Ok no worries. I am a Guest [speaker001:] Alright, unfortunately I wont be able to add the item to the order. I appologize for the inconvenience. For future reference there are 2 scenarios where I would be able to add an item: If the shipping status is "In Transit'or 'order Received" OR in special cases with a silver or gold membership. Again, I'm very sorry I wasn't able to help. [speaker002:] Ah ok that is ok. Thank you for checking. Next time I will try to catch it sooner. [speaker001:] No problem. Was there anything else I could help with today? [speaker002:] Nope! That will be all. [speaker001:] Thank you for shopping with us, I hope you have a great day! [speaker001:] Thank you for choosing AcmeBrands! How can I help you today? [speaker002:] Hi, this is Albert Sanders, Gold member [speaker001:] Hi Albert, what can I do for you? [speaker002:] I need to log into my account, but I've lost the phone that I use for two-factor authorization [speaker001:] I'm happy to help you with that. One moment, please. [speaker002:] Is there some other way that you can get me in? [speaker001:] Yes! Can you tell me your email address, please? [speaker002:] umm, I'm not 100% sure which email address I used with that account I'd log in and check, but...y'know [speaker001:] I hear you! No problem. [speaker002:] may I give you a security answer instead, and can you check it for me? [speaker001:] I can also validate with your PIN or mother's maiden name, if you have one of those available. [speaker002:] yes, I have the latter: Alexander [speaker001:] Perfect! I will send a reset code to your email that is on file, and you should be receiving that shortly. To make sure that your account stays safe, I will also send you a list of best security practices for the future to keep your account secure. [speaker002:] ok, I'll start opening email accounts ah, there it is! [speaker001:] For now, though, is there anything else that I can help you with? Great! [speaker002:] No, that's great, I can log in with this and reset my account security [speaker001:] Okay, have a nice day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] The jeans that I am wanting to order show that they are out of stock. Is there any chance they will be available soon? [speaker001:] I can check on that for you, but first could I please have your name? [speaker002:] Chloe Zhang [speaker001:] Which jeans were you look to order, Chloe? [speaker002:] The Michael Kors jeans. They are $69. [speaker001:] Alright. Give me one moment while I find this information for you. I apologize for the jeans being out of stock and we restock at the beginning of each month. I'd be happy to send a report to our Purchasing department to let them know about the issue. [speaker002:] Sure, can I place an order now or do I just wait for the beginning of the month? [speaker001:] I can place an order for the jeans for you since they are currently on backorder and then they would ship as soon as they become available. [speaker002:] Ok, that sounds great!@ [speaker001:] Should I use the credit card on your account? [speaker002:] Sure [speaker001:] You're order will arrive as soon as they become available in our warehouse. Is there anything else that I can help you with today? [speaker002:] No, that's all I needed. [speaker001:] Great! I hope you enjoy your week. Good-bye. [speaker001:] Hi. I forgot my username. Can you help. [speaker002:] Sure, can I have your full name? [speaker001:] David Williams [speaker002:] I will need two of the following pieces of information to verify your identity: zip codephone numberemail address. [speaker001:] 284-1667 16877 [speaker002:] Thank you, your username is dwilliams1. Is there anything else you need today? [speaker001:] Nope that's all. Thanks [speaker002:] You're welcome, have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] Hey, I hope you can help. It may be a bit complicated though. [speaker001:] Glad to help. May I have your full name please? [speaker002:] I'm Alessandro Phoenix. [speaker001:] thanks Alessandro. Can you tell me what is your problem? [speaker002:] I've already got a refund in progress for the jeans order I canceled. Now, I also don't want the boots that I ordered. Can I add those to the existing refund? [speaker001:] Got it. Can you please let me have your username, email address and Order ID to validate this purchase? [speaker002:] alessandrop326 alessandrop326@email.com 8911159093 [speaker001:] Perfect. What is the second item you want to return and get a refund? [speaker002:] The boots I don't want are from Guess. Has my original refund already gone through I don't see it on my account. [speaker001:] No worries, give me a second. How much is your original refund and this boots? [speaker002:] The original refund was for $100 and the boots cost $74 When will that show up on my debit card? [speaker001:] the total refund of $174 will be shown up in 24 hours. [speaker002:] Awesome! [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] That's it [speaker001:] Have a nice day! [speaker001:] how may i help you [speaker002:] Hi I keep searching for items in the search bar and it comes up with unrelated products. For example when searching men's shirts, I get children's socks [speaker001:] if i am understanding you, you are having issues with the site search? [speaker002:] Yes [speaker001:] i can assist you with that today, may i have your name? [speaker002:] Joseph Banter [speaker001:] ok joseph, first lets have you try logging out, and back into the site, and see if that fixes the issue [speaker002:] O.k. I tried that, but it didn't work [speaker001:] alright, no problem, we will try something else we will clear your cookies do you know how to clear cookies? if not i can walk you through it [speaker002:] I think so. I feel like it's in my browser settings. Let me check [speaker001:] yes, it will be in settings of your browser under "More Details" [speaker002:] O.k. great found it. I'll try that It's working now. That fixed the search problem. Thank you! [speaker001:] alright, that is great to hear! is there anything else i can do for you today? [speaker002:] That's all thank you. [speaker001:] goodbye [speaker001:] Hi, how can I help you today? [speaker002:] I bought an item and want to return it, I bought the wrong size How do I return it? [speaker001:] Okay, can I have your full name please? [speaker002:] Joseph Banter [speaker001:] Thank you Joseph. Can I also have your account ID and your order ID as well? [speaker002:] Order ID: 6950414472 [speaker001:] Can I have your username instead of the account ID? [speaker002:] Account ID is covid192020 Username: jb211185 [speaker001:] Sorry about that, my mistake. [speaker002:] No problem [speaker001:] Can I have your email address as well? [speaker002:] jb211185@email.com [speaker001:] I appreciate that information. Could I please have your membership level? [speaker002:] No problem Bronze [speaker001:] What is the date of your order? [speaker002:] 2019-11-29 [speaker001:] Do you have the receipt? [speaker002:] Yes I do [speaker001:] Okay, since you have the receipt, you can return the item. [speaker002:] Perfect. Thank you [speaker001:] I will need your address so I can send over a shipping label that you can print. [speaker002:] My address is 123456 Covid Lane, UNIT 19 China, Ontario [speaker001:] Zip Code? [speaker002:] Postal code is 90222 [speaker001:] Thank you. [speaker002:] Zip code 90222 [speaker001:] How would you like to return your item? You can send it in by mail, in store, or at a drop-off center. [speaker002:] I will mail it [speaker001:] Great [speaker002:] Thank you [speaker001:] I will get that shipping label sent out right away. Is there anything else that I can help you with? [speaker002:] No [speaker001:] Thanks so much for your business, have a wonderful remainder of the day. [speaker001:] Hi, I'm having an issue, I just see a wheel spinning [speaker002:] Hello, I can help you with that. To clarify, are you having trouble using the website? [speaker001:] Yes I am, trying to search [speaker002:] Does the problem only happen when you search, or with other features of the website as well? [speaker001:] Only when I use the search bar [speaker002:] First, let's try logging out of the site and then logging in again. [speaker001:] Okay, I did that, it is still spinning, taking a long time [speaker002:] I'd like you to try visiting another website. Let me know if you are having trouble using other sites as well. [speaker001:] Okay, I went to Amazon and Ebay. they seem to be working fine. [speaker002:] Okay, thank you. It seems to be an internal issue on our end. I will write up a report on this and notify out Website Team so they can make the appropriate actions. [speaker001:] Okay, thanks! I will try back later I guess [speaker002:] Is there anything else I can help you with today? [speaker001:] No that is all. I wanted to look at shirts. [speaker002:] Thank you. [speaker001:] Hello. Can I help you with anything today? [speaker002:] Hi! I signed up for the premium subscription but I just realized that I got charged twice for a shirt I bought last night. [speaker001:] Let me look into this for you. Can I have your name or account ID to get started? [speaker002:] Thanks. My name is Alessandro Phoenix [speaker001:] And what is your membership level? Does it look like the shirt or the subscription was double charged? Hello? [speaker002:] The shirt was double charged. [speaker001:] What is your membership level? [speaker002:] silver [speaker001:] Can I get your account ID and order number so I can pull this up please? [speaker002:] My acc ID VFWCYDKCWC My order ID: 2933620693 [speaker001:] Thanks you Alessandro. It does indeed look like there was a billing error. Let me get it all straightened out for you. [speaker002:] Great! [speaker001:] How much was the extra charge? [speaker002:] the same amount which is $64. [speaker001:] Thank you. I refund of $64 will be sent back to you card. [speaker002:] Nice. Thank you for your help. When can I expect the refund? [speaker001:] In just a few days once your bank authorizes it. [speaker002:] Ok. Sounds good. Thanks [speaker001:] Anything else? [speaker002:] That's it. Have a good night! [speaker001:] Great [speaker001:] Thank you for contacting AcmeBrands. How can I help you? Are you there? [speaker002:] I was wondering if it was possible to have an extension on my premium shopping service I was robbed and my credit cards were frozen so I just need a little while to get it all sorted but don't want to lose my account [speaker001:] Oh my, that must have been a horrible experience. I'm so sorry. Could you provide me with your name and account ID? [speaker002:] YFCIABWBMX Joseph Banter it is terrible [speaker001:] Do you have your recent order ID as well, Joseph? [speaker002:] 1512983537 [speaker001:] Thank you. What membership level do you have with your subscription? [speaker002:] premium [speaker001:] So you're one of our Gold or Silver members? [speaker002:] gold [speaker001:] Great! I'm happy to give you an extension since you are one of our loyal Gold Members. [speaker002:] thank you! [speaker001:] You're welcome. Is there anything else that I can do for you today? [speaker002:] no thank you [speaker001:] Okay, well, I hope you enjoy the rest of your day. [speaker001:] Hello, how may I help you? [speaker002:] I have an item that I purchased, but I need to return it because it's the wrong size. [speaker001:] Sure, could I get your full name? [speaker002:] My name is Norman Bouchard [speaker001:] Thanks Norman, I'll also need your Username, Email, and Order ID [speaker002:] My username is nb643207, my email is nb643207@email.com, and the order ID is 1255206728 [speaker001:] Thank you, and may i know your membership level? [speaker002:] My membership level is Gold [speaker001:] Okay, let's get that returned for you. Could I have your address? [speaker002:] My address is 2773 Kennedy St, Baltimore, MI, 65392 [speaker001:] Would you like to send the return by mail, in store, or at a drop-off? [speaker002:] Mail is fine. [speaker001:] Okay, your'e all set. Is there anything else I can do for you? [speaker002:] No, that's all!! [speaker001:] Have a good day! [speaker001:] Welcome to AcmeBrands, how may I help you? [speaker002:] Hi, I have a premium subscription, but I have some questions [speaker001:] No problem, what kind of questions? [speaker002:] How much is due on this account? I want to make sure the subscription stays active [speaker001:] I see, well, to get started can I get your full name or account ID? [speaker002:] Account ID: SSQ6P5BGSL [speaker001:] Ok, and just to verify your identity, can I get your name and an Order ID? [speaker002:] Sanya Afzal 6947401441 [speaker001:] Your ID has been verified! Looks like you are indeed Sanya! [speaker002:] YUp That's me [speaker001:] OK, let me find this status for you. Ok, it seems your subscription is still active, so you have nothing due at the moment However, you will have an upcoming bill that is due in three days [speaker002:] Ok, got it. And how do I pay that bill? [speaker001:] I'm glad you asked, you can do this easily by logging into your account Let me send you a link. You can look up your subscription status by yourself in the future and also pay directly using your account [speaker002:] Oh, ok, that's easy then thanks [speaker001:] No problem, my pleasure Is there anything else I can help you with today? [speaker002:] That's it, thanks [speaker001:] Ok Sanya, have a great day! [speaker001:] Hello. How can i help you today? [speaker002:] Hello Can you check my account and see if I am eligible for free international shipping? [speaker001:] yes i can one moment please can i get your full name please? [speaker002:] Norman Bouchard [speaker001:] Okay it does look like your account comes with international shipping free of charge. Here's a link you can use if you have any other questions regarding your subscription. [speaker002:] oh ok [speaker001:] Is there anything else I can do for you today? [speaker002:] no that was all thank you [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hi [speaker002:] Hello, how can I help you today? [speaker001:] I need to change my order can you help? [speaker002:] Let me check on that for you. [speaker001:] I worked a jacket but the delivery time for the jacket isn't right i need the jacket to arrive when I'm home I'm having issues with porch pirates and I don't want anyone to steal it I ordered a jacket, sorry [speaker002:] Oh, that's terrible I'll try to help. [speaker001:] thanks yeah they're so annoying they stole a brand new sofa that i ordered a few days ago i don't know how they managed to carry it away, but they did i don't want them to get the jacket, too [speaker002:] Boy, there must be gang of them. [speaker001:] yeah i think so: [so can you help me with this jacket? [speaker002:] Do you want to change the delivery time from morning to evening? [speaker001:] I think evening is better, yeah that way i'll be more likely to be home when it arrives [speaker002:] Could I get your name or account ID? [speaker001:] Joseph Banter [call me Joe] and BTGYYOHIRS [speaker002:] Do you have this order's ID? [speaker001:] 7166490904 I got an email that says it's in transit right now [speaker002:] Okay Joe, thanks for that information. [speaker001:] sure:] anything to stop the pirates, right, mately? matey lol [speaker002:] Aye, Aye matey. It looks like I'm able to change the delivery time for you. [speaker001:] great can you tell me when the jacket will arrive? Just so I know when to be home [speaker002:] Between 7 and 9 PM. [speaker001:] oh good I'm always home then The pirates won't get this piece of treasure! It's all mine:] [speaker002:] Can I help you with anything else? [speaker001:] no, that's it thanks for helping me foil the pirates:] [speaker002:] Okay, keep an eye on that treasure chest and have a great day! [speaker001:] Hi how can I help you [speaker002:] I had a subscription, but somehow it was cancelled. I desperately need masks and soap because of this COVID19. Can you tell me what happened to my subscription? [speaker001:] Yes let's look into it. Can I get your full name [speaker002:] My name is Joyce Wu. [speaker001:] And your account id and order id please [speaker002:] I don't have an account ID or order ID [speaker001:] Can you see if you can find it? I can look up your status and renew your subscription, but I need that information first [speaker002:] I don't have that information. Sorry. I do know I am a bronze level member. [speaker001:] I'm sorry I can't access the system without that information. Perhaps try back later if you can find it. I'm sorry I couldn't help you [speaker002:] OK. Thanks for trying. I guess I won't be able to buy what I need, and hopefully I won't contract the virus because of this. [speaker001:] Have a nice day [speaker001:] Hi! How can I help you today? [speaker002:] hi, can you tell me if my package is coming tomorrow? I got an email that says it's not and I thought that it was [speaker001:] Sure, I can check on that for you. What is your full name, account ID, and order ID? [speaker002:] Rodriguez Domingo, 1CLTT4IVWG and 9909275791 that's a lot of green boxes and I still don't have an answer [speaker001:] Okay, it looks like your package will be there tomorrow and the email was incorrect. I'm very sorry for the confusion. Yes, I was looking your order up. Is there anything else I can help you with? [speaker002:] okay, that works...that's all I need to know...have a great day [speaker001:] You too. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I was wondering where my refund is at in processing? I wanted to know if I could add an item to the refund. [speaker001:] OK. Let me check. [speaker002:] My name is Chloe Zhang if that helps. [speaker001:] Thanks. I have pulled up your account. What was the reason for refund? [speaker002:] It was ugly. [speaker001:] OK. LOl. May I have your username, email address, and order ID [speaker002:] My username is cz154100 my email address is cz154100@email.com and my order id is 0152294845 [speaker001:] OK. I have validated your purchase. What is the brand and item type you want to add o refund? to [speaker002:] I wanted to add a Tommy Hilfinger shirt to my order. I believe it is 99 dollars. [speaker001:] What was the previous refund amount? [speaker002:] 100 dollars I believe. [speaker001:] Ok. I have processed the refund for your items. Anything else? [speaker001:] Hello! How may I help you? [speaker002:] Hi there. I was thinking of purchasing a Guess shirt for my brother, but I wanted to check first to see whether the store had any smalls in stock [speaker001:] Okay. Let me look for you. If they are listed as out of stock on the website then we are currently out. [speaker002:] I didn't notice on the website anything related to the stock of the item. [speaker001:] Shirts are stocked the 2nd week of every month. Ah, well if it says "out of stock" you'll have to wait until we stock again. [speaker002:] It doesn't say that [speaker001:] THen your item is in stock [speaker002:] Okay, thanks [speaker001:] Is there anything else? [speaker002:] No that's all I needed! [speaker001:] Have a great day! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] i need to change the address for an order please [speaker001:] Sure thing! What is your full name, please? [speaker002:] my shipping address has changed for the summer Rodriguez Domingo [speaker001:] Perfect. What is the shipping status on your order? It may say "Order Received", "In Transit", "Out For Delivery", or similar. [speaker002:] delivered [speaker001:] Your Username, Email Address, and Order ID, please? [speaker002:] rodriguezd111 rodriguezd111@email.com 3601428478 [speaker001:] All set! Your address has been updated. Is there anything more I may assist you with? [speaker002:] i never gave you my new address?!! [speaker001:] Ah! You're right!:] Your new address, please? [speaker002:] 3619 Circle Drive San Lima, NY 34876 that's better, thx! [speaker001:] Your address has been successfully updated. Is there anything more I may assist you with? [speaker002:] think that is all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Take care! [speaker001:] Hi, there. How may I help you? [speaker002:] Hi! My promo code is coming up as invalid, can you help? [speaker001:] Oh no! Yes, I can help you with that. May I have your full name, please? [speaker002:] Sanya Afzal [speaker001:] Do you know when the promo code was issued? They are typically valid for only 7 days. [speaker002:] 9 days ago [speaker001:] I am going to generate a new promo code for you. [speaker002:] Thank you! [speaker001:] X1067 Is there anything else I can help you with? [speaker002:] No, that was all. [speaker001:] Okay, have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Can I get a refund on an item? It hasn't shipped yet and I realized I dont need them [speaker001:] Okay, may I have your full name? [speaker002:] Joyce Wu [speaker001:] Great, may I have your username, email address, and order ID? [speaker002:] jw337803 jw337803@email.com and the order id is 3161732559 can it be put back into paypal? if not, a credit on my account is fine [speaker001:] I will put a credit on your account as we cannot process Paypal returns at the moment. May I have your account ID number? [speaker002:] K5F2XFNXBD and it was $59:] [speaker001:] Done, is there anything else you need today? [speaker002:] no thanks for your help [speaker001:] Great, thank you and have a nice day. [speaker001:] Hi I forgot my user name and can't access my account! [speaker002:] ok, I'd be happy to help you with that! May I have your name please? [speaker001:] My name is Albert Sanders. Phone Number: 715-4736. zip code 15341 [speaker002:] Thanks! Awesome you're quick! I have your username as asanders1 You can use that to get back online Is there anything else I can help you with today? [speaker001:] Thanks it's not my first time. That's all I needed. Thank you! [speaker002:] haha, same here! have a great day! nice chatting with you! [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] Hi, I need to return a jacket please, I got the wrong color [speaker001:] I be happy to help. May I get your full name or account ID? [speaker002:] Alessandro Pheonix [speaker001:] Thanks Alessandro, you just need to return this one item for wrong color? [speaker002:] Yes please. Is that okay? [speaker001:] Lets look. May I please have your username, email address, and Order ID? [speaker002:] username is ap979465 email ap979465@email.com order id 0164150987 [speaker001:] May I have your membership level please? [speaker002:] Guest [speaker001:] When did you purchase this item? [speaker002:] 2019-09-30 [speaker001:] Do you have the receipt? [speaker002:] I'm afraid I don't [speaker001:] Unfortunately because it is past 30 days and there is no receipt we cannot accept the return. I do sincerely apologize. [speaker002:] Is there no way at all, a credit maybe instead of a refund? [speaker001:] No I afraid not, I do apologize. [speaker002:] Its ok, its not your fault. Thanks anyway though. Bye [speaker001:] Is there anything else I can help you with? [speaker002:] No, you've been great. Thanks. Bye [speaker001:] Thanks for contacting us, I do apologize I was unable to help. [speaker001:] Hello. How may I help you? [speaker002:] Hello, I want to check the status of my order because the delivery time is wrong and needs to be changed [speaker001:] What's your full name please? [speaker002:] Crystal Minh [speaker001:] Can I have your account and order IDs please? [speaker002:] NCYHX0WBGP, 4353970407 [speaker001:] I was able to find your account. So, what is the difference in time? When were you expecting it? [speaker002:] I was expecting it this weekend [speaker001:] So it's not the time it's the date you're concerned about? [speaker002:] yes [speaker001:] Okay, just a moment. Can I have your username and email please? [speaker002:] cminh225, crystalminh14@email.com [speaker001:] Hmm, it does in fact look like the date has been changed to sometime next week. I am so sorry about that. I will do my best to change it on my side, and hopefully it will still get there by the weekend. [speaker002:] Ok great thanks [speaker001:] Aside from the timing snafu, is there anything else I can help with? [speaker002:] that i all I needed [speaker001:] Okay then, have a good night! [speaker001:] Thanks for contacting Acme customer support. How may I help you today? [speaker002:] I need to check on the status of my premium subscription. I wanted to make sure that I paid it. [speaker001:] Not a problem at all. Let's start by getting your full name. [speaker002:] Chloe Zhang [speaker001:] Ms. Zhang, can I also get your Account ID and your Order ID? [speaker002:] Account ID: Q3N0NHACAI Order ID: 8840859038 [speaker001:] Sure, just a moment while I look up your status. I see that your subscription ran out yesterday. Would you like to make it active again? [speaker002:] yes please [speaker001:] No problem, the fee is $20 and I'll charge that to your account if that's what you'd like. Is it? [speaker002:] yes that's fine [speaker001:] Great and for future reference you can look up your account details at this link using your username czhang1. [speaker002:] thanks you so much [speaker001:] Your account is now active. Is there anything else that I can do for you today? [speaker002:] no thats all [speaker001:] Thanks for shopping with Acme and please contact us with any questions you may have in the future. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] This is a little embarrassing and I'm going to blame it on being stuck in the house for four weeks. I can't see my shopping history online because I forgot my password. [speaker001:] Please don't feel embarrassed! It happens to all of us.:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Thanks! My name is Chloe Zhang. [speaker001:] What is your username, Chloe? [speaker002:] czhang73 [speaker001:] I'm unable to recover your current password, but I've created a temporary one for you that you may change as soon as you login. The password is: hcm48oqntd6 [speaker002:] Oh whew! Hopefully I can change it right away. If I can't remember my original one, there's no way I'm remembering the new one, haha! [speaker001:] You're more than welcome to change it to something more memorable!:] Is there anything more I may help you with today? [speaker002:] Okay. Let me see if I can log in now. [speaker001:] Sure thing. [speaker002:] Oh good, it works! Thanks for your help, that's everything I needed. [speaker001:] Wonderful! Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how can I help you today? [speaker002:] Hi I have a premium subscription but I don't have the money to get it renewed right now. Can I get an extension so I don't lose my benefits Albert Sanders is the name [speaker001:] Got it. give me a second. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] Account ID: XXRIJUMYZP Order ID: 8229348187 [speaker001:] Perfect. What is your membership level? [speaker002:] Guest. I was trying to sign up for the Gold [speaker001:] Oh sorry, guest members can't get an extension. I have to apologize that I can't do anything for you. [speaker002:] If I could extent the payment due date for 2 weeks, I would have the money to pay it. Maybe I could speak to the manager? [speaker001:] Sure, what is your phone number to call back? [speaker002:] 306] 188-5359 Thanks for trying to help. [speaker001:] Our manager will call you soon. You are welcome. Is there anything else that I can help you with? [speaker002:] Thank you. That's all I needed [speaker001:] Have a nice day! [speaker001:] hi [speaker002:] good morning, how can I help you? [speaker001:] my item I got from your store is overpriced compared to your competition [speaker002:] I see, would you give me your full name or account ID first please [speaker001:] Name: Chloe Zhang Account ID: Z2INLVRYNF [speaker002:] additional to this would give me your order ID please [speaker001:] what are you saying? are you asking for my order id? [speaker002:] yes please [speaker001:] Order ID: 3392805428 [speaker002:] ok thanks, sometimes our algorithm makes changes in the prices of the products [due to price errors or update of these prices] I am sorry if this caused any inconvenience for you. [speaker001:] so are you going to do something about this? [speaker002:] it's just beyond my control. sorry I can offer you a promotion code. for the troubles [speaker001:] what is the promotion code is worth? and I can always return and buy from your competitor [speaker002:] It will allow you to have a 20% off on your next purchase. [speaker001:] is it an item or a purchase with multiple item for the discount? [speaker002:] a full pruchase in this case If you like it, I can generate the code and give it to you [speaker001:] yes, I will take the discount code for the full purchase 20%, is it possible to combine this with other discount and promotion? [speaker002:] no sir sorry. 9XDV0 here you go [speaker001:] thank you [speaker002:] a pleasure to help you [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I would like to know the benefits of a premium membership [speaker001:] There is a yearly party for all members with an open bar and free flights within the US. Depending on your level you can get free shipping, promotional codes, or unlimited refunds. [speaker002:] Ok thank you [speaker001:] Membership level is based on the purchases you make. [speaker002:] gotcha [speaker001:] Over $500 will qualify you for Bronze. Gold is the highest for those who make $2000 worth of purchases from us. Memberships are good for one year from the date received. Are there any other questions you have? [speaker002:] That is all thank you [speaker001:] Have a good day. [speaker001:] Hello and welcome to AcmeCorp. With whom do I have the pleasure of speaking with today? [speaker002:] Hi, I placed an order and I want to remove an item Albert Sanders I only meant to buy one item, but I bought a second one as well by mistake, I was only thinking about buying it but hit purchase in error. [speaker001:] Yes I will be happy to help you with this. First, can I get your account ID and order ID? [speaker002:] Sure My order ID is 2800434862 Acct ID is OSFJMP4BFN you good? [speaker001:] Great, do you happen to know the shipping status? [speaker002:] Order received [speaker001:] Thanks so much. I've managed to remove that item from the order so you won't be charged. [speaker002:] Excellent. [speaker001:] Is there anything else I can help you with today? [speaker002:] Nope, that was everything. [speaker001:] Wait, one more thing I must check. What was the amount you were charged for the extra item? [speaker002:] $79 [speaker001:] Thank you, your refund has been processed. Hope you have a wonderful day. [speaker001:] hello, how may I be of assistance? [speaker002:] I want to know if my account allows international shipping. [speaker001:] if i am understanding correctly, you would like to check your subscription status and perks? [speaker002:] Yes [speaker001:] i can help you with that today may i have your full name please? [speaker002:] Norman Bouchard [speaker001:] thank you. yes, your account does allow for international shipping also further questions about your account can be answered through the link I am sending [speaker002:] Thanks!! [speaker001:] is there anything else i can help with today [speaker002:] That's all! [speaker001:] have a good one [speaker001:] Hi! How can I help you today? [speaker002:] Hi, this is Crystal Minh and i have a question about my premium subscription? [speaker001:] Sure, what is it? [speaker002:] I want a extension [speaker001:] Absolutely, one moment please. Can I please have your full name or account ID. [speaker002:] OYK4HJDFQS [speaker001:] Great, and whats the order ID? [speaker002:] order id is 4727556983 [speaker001:] What is your membership Level? [speaker002:] gold [speaker001:] Great news! Since you are a gold member I have successfully extended your subscription. Is there anything else I can do for you today? [speaker002:] Great, no thats all thanks so much for your help. [speaker001:] Great, thank you for contacting AcmeCorp and have a good day! [speaker001:] How can I help you today? [speaker002:] yes i just read an email stating that my subscription was removed from my account even though i still want it [speaker001:] Okay, let me look into that for you. Can I have your full name? [speaker002:] Chloe Zhang [speaker001:] And you said you got an email? [speaker002:] yes [speaker001:] Okay, let me check the system for you. Okay, it seems there was an error and I'll gladly reinstate your service. [speaker002:] okay great, thank you [speaker001:] Okay, service has been reinstated. Can you check to see if it's working for me? [speaker002:] yes everything good now [speaker001:] Is there anything else I can do for you? [speaker002:] that will be all [speaker001:] Then have a nice day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] Hello [speaker001:] Hello [speaker002:] I am looking to get some more info on a pair of $79 Guess boots. Are they waterproof? I can't tell from the website. [speaker001:] Let me find out for you. [speaker002:] okay [speaker001:] Most of the boots are waterproof. You can check the guarantee attached to the purchase. [speaker002:] Is there a way for you to tell me? [speaker001:] No there is not. [speaker002:] Hmm [speaker001:] However when you make the purchase it should let you know. [speaker002:] I guess I'll have to look closer or search somewhere else Yeah, I don't want to buy first [speaker001:] Then if it is not then you can cancel the order. [speaker002:] Okay, I could try that [speaker001:] I understand. [speaker002:] Thank you for the help [speaker001:] Would you like to know anything else? [speaker002:] Nope [speaker001:] Have a good day. [speaker001:] Hello, how are you doing today? [speaker002:] I'm trying to enter a promo code but it's saying invaild I got this code 2 days ago [speaker001:] Hmm, that should still work for you then. Let me check the system on that for you. What is your name? [speaker002:] Crystal Minh [speaker001:] It looks like that was our fault, I apologize! Here is a new code for you to use: YD9JS [speaker002:] Thank you I hope to use that soon I'm glad to have the code [speaker001:] You're welcome! Is there anything else I can help you with today? [speaker002:] that is all have a great day [speaker001:] You too:] [speaker001:] Good morning, how can I help you today? [speaker002:] Hi I have question about a promo code I'm trying to use I just got it 2 days ago but it said it's invalid [speaker001:] Alright, I can help you with this. So you are trying to use a promo code and it is saying it is invalid? [speaker002:] yes [speaker001:] Let me look in to this for you. Can I get your full name or Account ID? [speaker002:] Joseph Banter [speaker001:] And you just got the code 2 days ago? [speaker002:] yes [speaker001:] Let me just check my system and see what I can find for you Joseph. [speaker002:] ok thanks [speaker001:] What is your membership level Joseph? [speaker002:] gold [speaker001:] I'm not sure why that promo code is not working for you but I am going to generate a new one for you. [speaker002:] ok cool [speaker001:] 0TXVM [speaker002:] appreciate it [speaker001:] This one should work! [speaker002:] great! [speaker001:] Is there anything else I can help you with today? [speaker002:] I'm going to try it out right now! I should be good thanks [speaker001:] Thanks Joseph, have a good day! [speaker001:] Hello, how can I help you? [speaker002:] Hello, I got charged twice for a singular purchase. [speaker001:] May I have your full name or account ID? [speaker002:] Crystal Minh [speaker001:] And may I have the account ID and the order ID [speaker002:] account id is FXVV1N3YYZ, and my order id is 9164287457 [speaker001:] Yes, there does appear to have been an error in billing. I apologize for the inconvenience... [speaker002:] I understand. Remove the 64 dollars from my payment. [speaker001:] What is your membership level? [speaker002:] Silver Its extra 64 dollars. [speaker001:] Thank you. We trust our members and I will remove the charge for you now. Your account has been credited for 64 dollars. [speaker002:] Thank you. That's all! [speaker001:] Is there anything else I can help you with today? [speaker002:] no [speaker001:] Have a great day. [speaker001:] Hello, how may I help you? [speaker002:] HI....I am currently enroled in your premium subscription but it is ending soon. I have almost bought the requisite amount in order to have it again but I came up short 10$! Is there any way to get a prolongation? I have many things to buy so I would put it to good use. It would be win-win for both of us! [speaker001:] Let me find out for you. So you want an extension of your premium subscription? [speaker002:] Yes.....do you think it is possible? [speaker001:] Could you tell me your membership level? [speaker002:] I only came up 10$ short for the extension sadly and I am now on the bronze level [speaker001:] Bronze members cannot get an extension, I will have to escalate so a manager can decide to extend. Could I have your telephone number? [speaker002:] I totally understand and I appreciate you doing so...my phone number is 874-284-7375 [speaker001:] The manager will be calling you later to discuss an extension. Can I help you with anything else? [speaker002:] `no.....that is all for today. I really appreciate what you did for me! [speaker001:] Have a good day. [speaker001:] Hi! How may I help you today [speaker002:] Hi could you check the status of my account [speaker001:] I would be happy to help with that. Can you clarify what about the status of your account you are trying to check [speaker002:] My subscription was removed from my acocunt even though I want it. [speaker001:] Ok, let me take a look. Can I have your name [speaker002:] sure, that's Rodriguez Domingo [speaker001:] How did you hear about this issue? Was it an email? [speaker002:] yes, they took off my premium subscription shopping service and I would like it back please:] [speaker001:] I do apologize that happen. I do see it was removed in error. I have added your subscription back to your account [speaker002:] thanks for your help, that will do it! [speaker001:] Can you check and see that it is active [speaker002:] it is, thanks [speaker001:] You're Welcome! Thank you for contacting us. Have a great day [speaker001:] Hello, how can I help? [speaker002:] Hi, I would like to buy an item but it is way overpriced compared to the competition why is the price discrepancy like this? [speaker001:] There could be a couple of reasons, you have not yet ordered the item? I will need to pull up your account and see why you are being charged more compared to competitors. Can I have your full name or account ID? [speaker002:] discrepancy David Williams Account ID: 6NBJMABCG4 No i have not order the item yet [speaker001:] Unfortunately prices change a lot due to events out of control [such as coronavirus]. I'm afraid I can't do anything about the price. [speaker002:] Okay, so do you guys do price match? [speaker001:] I can offer you a promo code to use, and hopefully that will make up for the difference in price. Here is a promo code for you: EJ4W4 [speaker002:] Okay, thank you. thank you again for your help today [speaker001:] You're welcome, have a nice day, we are very sorry for the inconvenience. [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] hi, i ordered something a while ago and it should have arrived by now but it hasn't. can you check on the shipping status for me? the order ID is: 1436261735 [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] joyce wy wu* [speaker001:] Thank you, Joyce. To validate your purchase, may I please get your Username, Email Address, and Order ID? [speaker002:] jwu38840@email.com username: jwu38840 order id: 1436261735 [speaker001:] Perfect, thank you. May I ask how long you've been waiting on delivery, Joyce? [speaker002:] 9 days now [speaker001:] I'm so sorry about that, Joyce. Because you've been waiting for longer than a week, I will authorize a new order to be shipped out to you. May I get your full address, please? [speaker002:] 6534 Circle Drive Raleigh, NY 50658 [speaker001:] And Joyce, what was the brand and type of product in your original order? [speaker002:] it was a calvin skein shirt and guess brand boots [speaker001:] You're all set! A new order will be shipped to you very shortly. Is there anything more I may help you with today? [speaker002:] that's all. thanks! [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hello, how may I help you? [speaker001:] hello [speaker002:] Why are the items so overpriced compared to the you guys competition I dont understand this big price discrepancy [speaker001:] Give me your full name or account id [speaker002:] Chloe Zhang [speaker001:] I need to verify your identity [speaker002:] ok [speaker001:] Give me your account id and order id [speaker002:] Account ID: LJIALAQIII 9817291785 [speaker001:] Identity verified! [speaker002:] ok [speaker001:] I have checked the price update on our website. The prices are okay as our pricing algorithm make dynamical changes to prices of items This is out of my control. There is nothing I could do to alter this [speaker002:] Okay, i understand [speaker001:] Would this be all for today? [speaker001:] Hi how can I help you [speaker002:] I need to update the shipping address on my order. [speaker001:] OK whats your full name [speaker002:] David Williams [speaker001:] Do you know the shipping status [speaker002:] It says delivered but I assume it was delivered to the wrong address. The address on the order statement is missing the SW for the address. It should be 6435 2nd Ave SW [speaker001:] OK let's get it corrected I need your user name, email and order id [speaker002:] User name davidwilliams029 Email davidwilliams029@email.com and order ID 2649066227 [speaker001:] OK your address has been updated and your package will now be redirected to your correct address [speaker002:] Thank you! [speaker001:] Anything else? [speaker002:] I think that is all [speaker001:] Have a nice day [speaker001:] Hello, how may I help you today? [speaker002:] I am trying to access my account but it won't let me. I need to review an order. [speaker001:] I can help you with that. [speaker002:] I lost the phone I use for authentication [speaker001:] Let me pull up your account to start. Can I get your name or account number? [speaker002:] Norman Bouchard [speaker001:] Thank you Norman. One moment please. Just to clarify, you lost your phone for Two Factor Authentication and can't get in to your account? [speaker002:] Yes, correct [speaker001:] I can send the code to your email. What is your email address? [speaker002:] normanbouchard098@email.com [speaker001:] Thank you. I have sent the reset code to your email address I will also send you a link about security practices. You should be all set now Norman. Is there anything else I can help you with today? [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hi. I have a refund pending with you guys but I wanted to double check the status of it. [speaker001:] Sure, can I have your full name or account ID please? [speaker002:] My name is Sanya Afzal. [speaker001:] OK, and I will need your username, email address, and order ID please. [speaker002:] safzal77 safzal77@email.com 8019703811 [speaker001:] I see here that your refund is in progress and it was initiated online, so that is how it will be refunded. [speaker002:] Perfect! [speaker001:] Is there anything else I can help with today? [speaker002:] That was it. Thank you so much! [speaker001:] Great. Thank you and have a wonderful day! [speaker001:] Hello, thank you for contacting us. How may I help you? [speaker002:] I need to check on the shipping status of my order because I never received it. [speaker001:] Oh I'm sorry to hear your order hasn't arrived, let's see what we can do about it Could you provide me with your First and last name please? [speaker002:] Joyce Wu [speaker001:] Alright I was able to pull up your account. To validate the purchase I'll need the following information. username, Email and Order ID [speaker002:] joycewu8 joycewu8@email.com 2168031195 [speaker001:] Great, everything checks out. Please keep in mind that orders could take up to 7 days to arrive. How long have you been waiting for your package? [speaker002:] 9 days [speaker001:] Alright. since it's been past the delivery period I'm going to go ahead and re-ship your items to you Can I have your Full address please? [speaker002:] 3311 Primrose Ave San Lima WA 44761 [speaker001:] Thank you, And what was the item I'll be sending you? [speaker002:] Tommy Hilfiger boots [speaker001:] Alright, the new order has been placed, don't worry that was not charged to your account. Was there anything else I could help you with? [speaker002:] No, thanks for your help [speaker001:] Not a problem. Thank you for shopping with us and have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] Hello, I would like to know the state of my refund because I want to add something and use the refund for it [speaker001:] Absolutely. Can I get your name please and the reason for the refund? [speaker002:] Albert Sanders It did not fit [speaker001:] Perfect. Let me pull your account up here quickly. Thank you, Albert. Can I also get your username, email, and the Order ID. [speaker002:] as318685, as318685@email.com, 1808117222 [speaker001:] I just want to verify, were you looking for the status of the refund or were you looking to add an item to your refund? [speaker002:] I would like to add an item to my refund [speaker001:] Perfect. Can you let me know what that item is please? [speaker002:] Tommy hilfiger shirt [speaker001:] Great. How much was the amount of the current refund and how much is the shirt's cost? [speaker002:] $100 was trhe refund and $49 is the shirt price [speaker001:] Perfect. I have updated that refund for you. Can I help you with anything else today? [speaker002:] That is it, thank you [speaker001:] Thank you and have a great afternoon! [speaker001:] Hi! how can I help you today? [speaker002:] hi I am thinking about buying the guess jeans could you tell me how easy it would be to remove a stain [speaker001:] To treat stains, soak a household sponge in undiluted white vinegar and dab lightly on the stained area. Dry with a paper towel and repeat as needed. Pretty easy! Anything else I can help you with today? [speaker002:] Awesome thank you Nope that was all [speaker001:] You're welcome! have a great day. [speaker001:] Thank you for contacting Acme Brands. How can I help you today? [speaker002:] Hi! I'm trying to use a promo code on my order but I'm getting a message that it's invalid. [speaker001:] I'm sorry your having issues placing your order. Could you provide me with your name or account number? [speaker002:] Crystal Minh, my username is cm948632 [speaker001:] Thank you, Crystal. How long ago did you get your promo code from us? [speaker002:] It was 5 days ago [speaker001:] Give me one moment and I'll check on the code for you. What is your membership level with us? [speaker002:] Guest [speaker001:] Unfortunately, if you promo code is not working, I'm unable to provide you with a new one. I do apologize. The promo code must have expired. [speaker002:] Is there any way to qualify for a new code? It was really not obvious that it was a time-sensitive offer. [speaker001:] We do email out promo codes quite often. You can sign up for our newsletter on the website and you'll receive new promo codes periodically to use on your orders. [speaker002:] Oh well, I guess I will just wait for another email. Thanks anyway... [speaker001:] You're welcome. Can I help you with anything else? [speaker002:] no [speaker001:] I hope you enjoy the rest of your day. [speaker001:] Hello, how can I help you today? [speaker002:] I have a question about your Michael Kors boots How long do they take to wear in? [speaker001:] Glad to help. May I have your name please? [speaker002:] David Williams [speaker001:] thanks David. [speaker002:] okay [speaker001:] Our boots takes roughly 40 to 60 hours of wear. [speaker002:] okay, I suppose that answers that question [speaker001:] Is there anything else that I can help you with? [speaker002:] thanks [speaker001:] Have a nice day! [speaker001:] Hello, how can I help you? [speaker002:] Hi, my name's Joyce Wu, I'm a gold member Unfortunately, I seem to have forgotten my password, will you be able to retrieve it for me [speaker001:] What is your username? [speaker002:] jw930599 [speaker001:] I cannot retrieve your password, but I can generate a temporary password so you can log in. [speaker002:] Okay, that would work [speaker001:] I will need you PIN number ot he answer to one of your security questions. [speaker002:] okay, the security answer I gave was Livingston [speaker001:] The temporary password is b7r8ab9pwym We suggest you change this after you are able to access the site. [speaker002:] Ah, thanks, that's got me into my account Yes, I will. Thanks for your help, that was all I needed [speaker001:] Ok, great, have a wonderful day. [speaker001:] Thanks for contacting AcmeBrands customer service, how may I help you? [speaker002:] Hi, I'm looking at a pair of jeans here and I'm wondering if there are any in a different size [speaker001:] OK, that should be easy enough to figure out. Are you looking for a smaller size or a larger size? [speaker002:] I'm looking for a larger size It's currently listed as a size 34, but I need a size 36 These are Tommy Hilfiger jeans [speaker001:] Yes, so if the jeans are listed as empty on the website, then we are currently out of stock. Jeans are refilled at the beginning of every month though which is just a week away [speaker002:] Ok, that might be a little too late I need them for a party this weekend Or at least that was the plan [speaker001:] Is this for yourself, or a gift for someone else? [speaker002:] This was a gift for someone else [speaker001:] well, if you are willing to check out other brands or colors, AcmeBrands has a large selection [speaker002:] Well, I don't care about the brand so much, but I do like this darker blue color [speaker001:] OK, I have searched around for you and found a page of results with darker blue jeans. You can possibly check these out [speaker002:] Oh, actually they look quite nice thanks so much! [speaker001:] No problem, anything else I can help you with today? [speaker002:] No, that's it You were very helpful! [speaker001:] Great, have a nice day then and have fun at your party! [speaker001:] Thank you for contacting Acme brand. May I have your name please? [speaker002:] Sanya Afzal [speaker001:] thank you sanya how can i help [speaker002:] I am looking for information on these tommy hilfiger jeans [speaker001:] sure. what would you like to know about them [speaker002:] Are they produced in the USA [speaker001:] i will be happy to look into that [speaker002:] thank you [speaker001:] yes these were made in america! [speaker002:] Thanks! Are they just cotten or are they a blend? [speaker001:] let me check! these are a blend! [speaker002:] Ok, thanks Is there a design that has ripped holes? [speaker001:] Unfortunately not at this time. but keep looking because we change our designs often! [speaker002:] Thanks thats all [speaker001:] have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I signed up for a premium subscription and i want to check the status of the subscription can you help me [speaker001:] Glad to help. May I have your full name please? [speaker002:] Rodriguez Domingo [speaker001:] Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] Account ID: EHXMTOSGPV Order ID: 0672576930 [speaker001:] thanks. Your status is active. There is an amount of $55 due yesterday. You can check your future status by logging in the above link. [speaker002:] I want to pay the remaining balance ok [speaker001:] do you want to pay by visiting the link or me do it for you? [speaker002:] do it for me [speaker001:] okay. the amount has been paid. [speaker002:] thanks [speaker001:] by the way, do you have your username to login the above link? [speaker002:] no [speaker001:] It is rdomingo1. Is there anything else that I can help you with? [speaker002:] no [speaker001:] Have a nice day! [speaker001:] hello [speaker002:] I keep searching for items, but unrelated items keep popping up. [speaker001:] It seems the search button has an issue Let's try to fix it [speaker002:] Okay. Great [speaker001:] Please logout of your account and log back in then try again [speaker002:] Will try that That doesn't seem to be working. [speaker001:] Try this option. Try clearing your cookies then try to search again [speaker002:] That doesn't work either. [speaker001:] I will write a report about this and inform the website team [speaker002:] Okay. [speaker001:] Try the search now [speaker002:] Wait, it seems to be working now!! [speaker001:] wow! thats great Would that be all for today? [speaker001:] Hello, how can I help you today? [speaker002:] Hi I have the premium subscription shopping service and I may be shipping internationally can you tell me the if free shipping is included [speaker001:] Glad to help. May I have your full name please? [speaker002:] Joyce Wu [speaker001:] thanks Joyce. [speaker002:] Youre welcome [speaker001:] Give me a second. [speaker002:] ok [speaker001:] Sorry, the system shows that your account does not offer international shipping. [speaker002:] oh okay you don't include free shipping from out of the country? No international shipping? [speaker001:] Your account doesn't offer international shipping. You may check the above link about your subscription service. [speaker002:] Okay thanks Glad I checked first bye [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] No [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] I bougt a boots and I want to buy a black. But I can not find local store. Could you help me [speaker001:] Let me help you with that. You bought a pair of boots and you want to buy another pair? Or you want a different color? [speaker002:] yes black one. [speaker001:] So do you want to exchange the ones you bought for a black pair or just buy another pair? [speaker002:] No, I keep my bought. I need one more but black one. [speaker001:] And you want to buy it at the local store? [speaker002:] yes, but there is no black one there and online site. [speaker001:] So it is out of stock online and in the local store? [speaker002:] yes Where can I find black one to buy? [speaker001:] I can let the purchasing department department know that we are out of stock. Or did you want the hours of the local store to look for yourself? [speaker002:] Ok, I can check again [speaker001:] Which one would you like me to do? [speaker002:] Could you give me store adress near me? [speaker001:] Will do, please wait one moment. Where are you located? [speaker002:] Address: 2152 Circle Drive La Fayette, MI 83259 [speaker001:] Could you tell me the brand of the boots? [speaker002:] Guess [speaker001:] Could I have your full name or account id? [speaker002:] joycewu2 Username [speaker001:] And your full name? [speaker002:] Joyce Wu [speaker001:] I let the purchasing department know that they are out of stock on the boots. And the address to your local store is 11000 Circle Ln, La Fayette, MI 83259 [speaker002:] Thank you very much [speaker001:] Can I help you with anything else? [speaker002:] No have nice day [speaker001:] Have a good day. [speaker001:] Hello, how can I help you? [speaker002:] Hi, I would love to subscribe for the premium service [speaker001:] Wonderful! May I have your full name or account ID? [speaker002:] My name is Alessandro Phoenix [speaker001:] And then your account ID and order ID next. [speaker002:] Account ID: ZBRBNTBY15 Order ID: 0931425103 [speaker001:] Our standard subscription is $99 a year. How much of that would you like to pay today? [speaker002:] I would love to pay $99 [speaker001:] Did you have a credit card other than the one on your account that you would like to use? [speaker002:] I prefer to use the one on my account [speaker001:] Absolutely! Once that has processed, you should see it in your shopping account. Is there anything else I can help you with today? [speaker002:] Thank you. That would be all for today. Thanks [speaker001:] Have a wonderful day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Yes I am not thrilled with seeing that I am paying $20 more for the same exact shirt [speaker001:] Oh, I'm sorry to hear that [speaker002:] I saw on your site for $49 yesterday now you want $69 [speaker001:] Yes, unfortunately, our pricing algorithm takes a lot of different factors into account, and sometimes changes the prices quite dramatically However, if I may take a look at your account, there might be something that I can do [speaker002:] Unfortunately you are not speaking my language dear I don't know what that all means I am 89 years old Tomorrows my birthday [speaker001:] Oh, sorry about that. Essentially, a computer sets out prices for us, and sometimes it leads to terrible surprises such as this one [speaker002:] I don't like these darn computers are you real [speaker001:] But given the circumstances, I can pull a few strings and get you yesterday's price [speaker002:] ok now I understand that dear It's my birthday tomorrow [speaker001:] Happy birthday, lets see if we can get you that new shirt just in time may I just gather a few bits of information from you so that I can take a look at your account [speaker002:] This would make an old guy like me feel good my daughter didnt send the tie this year information? I am David Williams [speaker001:] [ooh, I'm sorry to hear about that. I'm sure she needed it for facemasks, and it was nothing personal] Thanks, Mr. Williams [speaker002:] over at 4777 2nd Ave La Fayette, TX 9163 Yeah proby right [speaker001:] may I also ask your account ID and the order ID of any recent purchase. They should both be visible on your screen [speaker002:] yes dear it is the one with the numbers OQAIML1VZ3 sorry letters [speaker001:] Yes, your account ID is the one with numbers and Upper-case letters and the Order ID should be the one that's nothing but numbers [speaker002:] and here is the number I got with the order 8054805576 I hope that helps [speaker001:] That's perfect, thanks [speaker002:] I want to go in the store so I wont bother you guys but you know I cant [speaker001:] Yes, I understand, but this is no bother to us at all [speaker002:] You must be quite busy I imagine [speaker001:] So what I can do for you, is that I can give you a short code, it'll just be a nonsense string of letters We are a little busy, but I can work from home, so that's a good thing I do appreciate your concern, though [speaker002:] Thank you dear I am thinking if I can get it for that price I saw [speaker001:] and as for your order, this string of letters that I give you, if you just copy that into the box that asks for either "Promo code" or "Coupon code" when you check out, it will automatically knock $20 off the price for you [speaker002:] it would make an old guy have a happy birthday Okay so write these letters down? You going to give me some letters [speaker001:] Yes, that would be the easiest way One second, please [speaker002:] ok I'm ready [speaker001:] there we are, the full code is: 1GXVN [that's the number "one" at the beginning] [speaker002:] Okay I have it here now 1GXVN [speaker001:] Yes, that's perfect [speaker002:] Thank you dear [speaker001:] You're very welcome. I hope you have a great birthday tomorrow, even if you can't go out to celebrate [speaker002:] I will give them this code to get my own birthday gift Thank you kindly [speaker001:] You're welcome. Is there anything else I could help with while we're here? [speaker002:] Just have yourself a blessed day [speaker001:] You too [speaker001:] Hello, how can I help you today? [speaker002:] I have a question about an item I've been trying for days to buy this Calvin Klein jacket but it never seems to be in stock. Can you confirm if you have any? [speaker001:] It looks like we do not have it in stock currently, I'm sorry. Can I please have your name in order to send a complaint to the purchasing department? [speaker002:] Crystal Minh I don't know why you seem to have any is it that much of a best seller or something? [speaker001:] I have sent that complaint to them. I apologize for the inconvenience! That is one of our most popular jackets. If you'd like, I can back order the item for you. [speaker002:] ok but you have no idea when it'll come in stock? [speaker001:] I don't have an expected date, but it shouldn't be too long. [speaker002:] ok put it on back order for me [speaker001:] Ok, and would you like to use the credit card we have on file for you? [speaker002:] that's fine [speaker001:] I've made that purchase for you, it shouldn't be too long! Again, I apologize. Is there anything else I can help you with today? [speaker002:] ok thanks that;s it [speaker001:] You have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] Hello! The Michael Kors Jeans are out of stock. Help! [speaker001:] Oh let me see here. May I have your name please? [speaker002:] Joyce Wu [speaker001:] I just sent a report to the purchasing department. That is one of our most popular items. Im sorry its out of stock. Will be getting more. [speaker002:] This is ridiculous! Totally unacceptable! [speaker001:] I can back order them for you? Or do you want to just check back later? [speaker002:] I'll check back later goodbye [speaker001:] Ok sorry about that. Have a nice day. [speaker001:] Hello, how can I help you today? [speaker002:] I would just like to check on the shipping status of my order. I haven't received it yet. [speaker001:] Okay, let me see what I can do Why is it you want to check the status? [speaker002:] I haven't received it I've been waiting 9 days [speaker001:] Okay, you're worried your item is missing? [speaker002:] Yes [speaker001:] Can I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] And account and order ID's? [speaker002:] Account ID: FSO81MWEMR Order ID: 4067712574 [speaker001:] And lastly username and email. [speaker002:] Username: ap135234 Email Address: ap135234@email.com [speaker001:] Okay and you said you've been waiting 9 days? [speaker002:] Yes [speaker001:] Okay, given the length of time we'll ship a new order out to you. In order to do that I need your full address. [speaker002:] 0631 Lincoln Ave Baltimore, WA 54832 [speaker001:] And just to be sure, what was the item again? [speaker002:] Guess boots for $79 [speaker001:] Okay, the new order will be shipped out to you ASAP [speaker002:] Great, thank you [speaker001:] Sorry about the inconvenience. Is there anything else I can do for you? [speaker002:] No that's all [speaker001:] Well then have a nice day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] Hi I want to buy a shirt but I need to know a what color the buttons are I am hoping that they are black or brown [speaker001:] Okay, I can take a look in our product manuals for you. Yes, we stock the shirts that have dark-brown buttons [speaker002:] Oh that's awesome it will match hopefully That's all I needed to know thanks a bunch [speaker001:] Glad to hear it, have a great day [speaker001:] Hello, how can I help you? [speaker002:] hi i was wondering if i could update my order to overnight shipping i need it asap [speaker001:] Let's see if I can help with that. Can I get your full name, account ID, and order ID? [speaker002:] Sanya Afzal Account ID: NZPPGIYM8E Order ID: 0942165071 [speaker001:] What is the current shipping status? [speaker002:] out for delivery [speaker001:] Hello, unfortunately it is too late to change the delivery date. However, this means the item will arrive either today or tomorrow. [speaker002:] oh, well than that works out! Thanks for checking [speaker001:] Is there anything else you need? [speaker002:] that's it, thanks [speaker001:] Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] I got charged twice for my subscription. [speaker001:] I'm sorry to hear that, I can fix it for you Can you please give me your full name or account ID? [speaker002:] Sanya Afzal [speaker001:] Do you also have your account ID available, so I can verify your identity? [speaker002:] DFLXJQL7XV [speaker001:] I was able to verify your identity. What level subscription do you have? [speaker002:] guest [speaker001:] Wait, you were charged for a guest subscription? That should be free. [speaker002:] yes [speaker001:] Sorry, my mistake We do have a fee for guest subscriptions Let me just check our system to see if you were billed twice. I'm sorry, our system shows you were billed the correct amount [speaker002:] Why does it show it twice on my bill then? [speaker001:] I'm not sure. I can escalate your complaint to my manager, if you want. [speaker002:] Yes, please [speaker001:] I'm sorry for the inconvenience Is there anything else I can help with? [speaker002:] Thanks, that's all I needed. [speaker001:] Have a great day. [speaker001:] Hi! how can I help you today? [speaker002:] yes, i still haven't received my package and i would like to check on it [speaker001:] I'm sorry to hear that. I would be happy to help. Can I have your full name, account ID, and order ID please? [speaker002:] Sanya Afzal, account id is HLPC3IHBRK and order id is 3696863041 [speaker001:] I will also need your username and email address. [speaker002:] Sure, username is safzal96 and my email is safzal96@email.com [speaker001:] How many days have you been waiting, Sanya? [speaker002:] 5 days [speaker001:] Okay, sometimes it can take up to 7 days for an item to arrive. Wait a couple more days and if you still haven't received it, contact us again so that we can have a new order shipped to you right away. [speaker002:] ok, i can do that. Thanks so much for your help [speaker001:] You're very welcome! have a great day. [speaker001:] Hi [speaker002:] Hi and welcome to Acme customer support. How may I help you today? [speaker001:] I would like to lodge a complaint because the item I want is never in stock [speaker002:] That's not good. I can look into that for you. May I start by getting your full name? [speaker001:] Everytime I order it I get an email say whoops sorry out of stock: [Chloe Zhang [speaker002:] One moment, Chloe. [speaker001:] Thank you [speaker002:] What item is it that you are having an issue with? [speaker001:] I'm trying to buy a guess shirt [speaker002:] Got it and was this just one size out of stock or is it every size is out of stock? [speaker001:] I ordered the medium from what I can tell all sizes are out of stock [speaker002:] Hmm, I see that as well. I'm going to make a note for our purchasing department. [speaker001:] Ok thank you [speaker002:] It should be back in stock within a few days unless there are issues with our supplier. Is there anything else that I can help you with today? [speaker001:] ok thanks for the info I appreciate your help today Have a good day [speaker002:] Thanks for shopping with Acme. Have a great day! [speaker001:] Hellow, thank you for reaching out to us today. How may I help you? [speaker002:] my cost of shipping was WAY too high can you please check into that Name: Albert Sanders [speaker001:] I'm sorry to hear that Albert. I'll look into it and see what I can do. I just pulled up your account. Just to clarify on the shipping issue. Would you like to cancel the item? [speaker002:] yes plesae [speaker001:] Alright. Let's get that taken care of for you. Can I please have your Username, Email address and order ID? [speaker002:] albertsanders503 Email Address: albertsanders503@email.com Order ID: 3365684849 [speaker001:] Thank you so much Albert. Lastly could you tell me the shipping status? [speaker002:] Delivered [speaker001:] Alright. Thank you Albert. I was able to confirm the order and I'm noting the status. because the order has already been delivered I can't cancel it but we value your patronage so I'll go ahead and refund the shipping fee for you. Was there anything else I could help you with? Are you still there Albert? I'm going to go ahead and end the conversation. Thank you for reaching out to us Albert. For future interactions be sure to finish up or you may have your conversation marked as incomplete. Have a good day! [speaker001:] hi [speaker002:] Hello, how can I help you? [speaker001:] I want to check my order status... [speaker002:] What are you checking on exactly? [speaker001:] but I lost my phone so I can't get in because of my two factor authentificication [speaker002:] Id happily help you get into your account. Can I get a name. [speaker001:] great Sanya Afzal [speaker002:] Okay, I found your account. Can I get your email now [speaker001:] I don't have my email I can answer a security question [speaker002:] That works! [speaker001:] Livingston [speaker002:] Now I will send the reset code to your email. I will also be sending another link about how to practice the best security measures! [speaker001:] thank you! [speaker002:] The reset code I just sent to you will help you get into your account. Do you need any more help? [speaker001:] I see it, it worked! that's all [speaker002:] Have a great day [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] I want to view my shopping history, but I can't access my account because I forgot my password. [speaker001:] No problem, I'm happy to help. Can I get your full name? [speaker002:] My name is Albert Sanders [speaker001:] One moment Mr. Sanders. Do you have your username? [speaker002:] Yes, it's just my password that I forgot. [speaker001:] Okay, can I get that from you? [speaker002:] My username is as183831 [speaker001:] Only you can access your password for security reasons, but I can generate a new one for you. Is that OK? [speaker002:] That's fine! [speaker001:] I'll just need your pin number. [speaker002:] My pin is 990624 [speaker001:] Here's your new password, Mr. Sanders: wo67pwgdzu8 [speaker002:] Thank you so much!! [speaker001:] Is there anything else that I can help with today? [speaker002:] No, that was all. [speaker001:] Have a great day and thanks for shopping with Acme! [speaker001:] Hello, how may I help you? [speaker002:] Hi. My name is Chloe Zhang. I had a question about the subscription service. What are the reasons a subscription would be canceled? [speaker001:] You can cancel for any reason at anytime. However, you will still be billed for the current month and will receive benefits for that month. [speaker002:] Ok. [speaker001:] I hope that answered your question. Is there anything else you need? [speaker002:] That was it. Thank you. [speaker001:] Okay, have a nice day. [speaker001:] Hello, thank you for contacting AcmeBrands. How can I help today? [speaker002:] Hello, I would like to check and see if you have a size large available for a particular shirt [speaker001:] I can look into this for you. [speaker002:] thank you [speaker001:] We do normally carry size large in our shirts. Ifthey are listed as empty on the website then that means we are currently out of stock. Our shirt sizes are restocked during the 2nd week of each month so if the larges are out of stock try checking ba. Is there anything else I can help you with today? [speaker002:] Ok I will check back then have a good day [speaker001:] Thank you, you too! [speaker001:] Hi! How can I help you today? [speaker002:] i wanted to check my order history but i am unable to login as i forgot my password. [speaker001:] I can help you with that! First I will need your full name and username [speaker002:] Crystal Minh crystalm629 [speaker001:] Thank you, Crystal. I cannot retrieve your password but I can generate a new one. I need either a PIN or the answer to your security question [speaker002:] security answer is Alexander [speaker001:] lo0wer9k17 is your new password Do you need help with anything else today? [speaker002:] that is all i needed. [speaker001:] Okay, have a great day! [speaker001:] hello, how can i help you [speaker002:] I would like to the state of my refund because i would like to add an item to my existing refund [speaker001:] Okay I will be happy to help you with this. Can i get a full name [speaker002:] Joseph Banter [speaker001:] Okay, i found your account. [speaker002:] great [speaker001:] I will now need your suername, email and order id. username* [speaker002:] Username: jb646306 Email Address: jb646306@email.com Order ID: 9528722302 [speaker001:] Thank you everything looks good. The status of your refund is not started yet and it seems to have been processed by phone. You also want to add an item to the refund, correct? [speaker002:] yes [speaker001:] What is the item you want to return. [speaker002:] Product: Jeans Brand: Tommy Hilfiger Amount: $59 [speaker001:] What is the price of the item that your originally got a refund for? [speaker002:] Product: Jeans Brand: Tommy Hilfiger Amount: $59 100 [speaker001:] Okay, I updated your refund. [speaker002:] Thank you for that [speaker001:] It should be coming to you soon. [speaker002:] ok [speaker001:] Do you need anymore help? [speaker002:] That is everything [speaker001:] have a great day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] Based on an email I got, I think I am missing $40 worth of credits. And I just wanted to check on it. [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] My name is Joseph Banter [speaker001:] What is the credit supposed to be from? [speaker002:] From a promotional package that i bought. [speaker001:] Thank you Let me check the system [speaker002:] Thank you. [speaker001:] There seems to be a problem with the website, you can log out and then log back in and you should be able to see the credit. It is showing up on our system. [speaker002:] I'll try that. [speaker001:] Can I help you with anything else? [speaker002:] No, that was all!! [speaker001:] Have a good day. [speaker001:] Hello, how may I assist you today? [speaker002:] Hello I purchased this jacket for my wife but it turns out she's a little to hefty to fit in it so i'd like to return it. [speaker001:] Chat will end soon due to inactivity. [speaker002:] *too [speaker001:] May I have your full name, order id, and email address? [speaker002:] Sanya Afzal. Email is "sa223552@email.com" The order ID is 7793529334 [speaker001:] May I have your username? [speaker002:] That would be sa223552 [speaker001:] I am sorry, I ham having trouble pulling up your account details. What is the purchase date and membership level? [speaker002:] That's okay is there any other info I could provide to help? Just a moment Purchase date is 2019-12-20 My membership level is Gold [speaker001:] You get unlimited returns as a gold member. What is your address please? [speaker002:] That's good to hear! 0923 Brushwick Dr San Lima, NY 74115 [speaker001:] Return options include mail, in store, or UPS drop-off. The address is 448 Fairview Drive. [speaker002:] I assume this is the store address? [speaker001:] Yes. [speaker002:] Understood i will drop it off shortly Thank you for your help [speaker001:] Anything else I can help you with? [speaker002:] Nope that's everything thanks again! [speaker001:] Have a great day! [speaker001:] good morning, how can I help you? [speaker002:] I need to add to my refund of 100 dollars I have some boots that I also need to return. My name is Albert Sanders [speaker001:] oh sure! additional to this would give me your order ID, email and username please [speaker002:] Order ID: 5525309934 Email Address: albertsanders407@email.com Username: albertsanders407 [speaker001:] ok, tell me the brand and product you want to add [speaker002:] Boots by Calvin Klein for $89.00 [speaker001:] ok i'm going to process the request now. all set! [speaker002:] thanks, that's all I needed. [speaker001:] a pleasure to help you have a nice day! [speaker001:] Are you there God? It's me Norman. [speaker002:] Hello, how may I help you? [speaker001:] I ordered a Calvin Klein shirt for $84, but I received an email saying it was $104. I just want to check the price. Is it $84? [speaker002:] Let me check that for you. Can you provide your full name, account ID, and order ID please? [speaker001:] Norman Bouchard. Account ID: GOZKUB7J3D Order ID: 8900304302 [speaker002:] Hello, it looks like you may have made an error. It doesn't look like this was a mistake on our end. What is your membership level? [speaker001:] Bronze. No, I'm sure it said $84 when I ordered it. [speaker002:] Unfortunately, this seems to be a customer error, so the fee stays. There is nothing else I can do. It looks like there may have been a price surge at the time of purchase. [speaker001:] Ok I will return the item and cancel my membership. [speaker002:] That sounds like it would solve the issue. Although you can't cancel a membership, it is free. Enjoy your week. [speaker001:] Hello. How can i help you today? [speaker002:] Hi there! [speaker001:] Hello. How can i help you today? [speaker002:] I was just wondering what would happen if I cancel my subscription. [speaker001:] Let me look into that for you [speaker002:] Please [speaker001:] so you can cancel at any point and then we wont charge you for future months. But you are still responsible for the full month that you cancel in [speaker002:] Ok, I got it. [speaker001:] Is there anything else I can help you with? [speaker002:] No, That's all for today, Thank you. [speaker001:] Have a good day [speaker001:] Hello, how can I help you? [speaker002:] Hi I wanted to see what the status is of my subscription. Is it still active? [speaker001:] Let me check on that for you Can I start by getting your full name or account ID? [speaker002:] Albert Sanders Account ID: E3RNN0PEPJ [speaker001:] Thanks. Can I also get your order ID? [speaker002:] Order ID: 5535243833 [speaker001:] Hello, it looks like your subscription is not currently active. You missed your $49 payment that was due yesterday. I am going to send you a link that will let you check this yourself in the future. [speaker002:] Great! Can I renew it today? [speaker001:] Yes, I can do that for you. Do you want to make the $49 payment with the card on file? [speaker002:] Yes, thank you [speaker001:] I have processed that payment for you and your subscription is now active again. Is there anything else I can help you wiht? [speaker002:] That is all thank yu! you [speaker001:] Have a great day [speaker001:] Hello, how can I help you today? [speaker002:] Hi what is the status of my account Can I get free shipping from out of country [speaker001:] Let me see, can I have your full name? [speaker002:] Norman Bouchard [speaker001:] According to what I'm reading yes, your account does offer free international shipping! [speaker002:] Great. Thanks [speaker001:] Any other questions you have about your account will be answered in the FAQ I'm going to send you via email. [speaker002:] perfect [speaker001:] Is there anything else I can do for you today? [speaker002:] no thanks [speaker001:] Well then have a nice day! [speaker001:] Hello [speaker002:] Hello! Thank you for contacting us today. How can I help you? [speaker001:] My phone number is wrong on my account [speaker002:] Okay. Let's get that fixed for you. Can I get your name please? [speaker001:] Albert Sanders [speaker002:] Alright, Albert. Can I get the current number on the account? [speaker001:] 936-312-4196 The 4 should be a 5 [speaker002:] Okay, I'll need to verify your identity first. Can I get your zip code, PIN number, and email address? [speaker001:] 34585 zip as010077@email.com 848364 pin [speaker002:] Perfect you're all verified! Alright so the correct number should be 312-5196. Is that correct? [speaker001:] Yep Great thanks [speaker002:] Alright perfect. I have updated that in your account. Is there anything else I can help you with? [speaker001:] No thats it. Thanks [speaker002:] Thank you! Have a great day! [speaker001:] Hi, how may I help you? [speaker002:] Hi, I made a return but the charge hasn't been reversed on my card. [speaker001:] Sorry that happened. I should be able to help So you returned an item already and you haven't received the credit, correct? [speaker002:] Correct. You guys have the shirt I returned and I don't have the money yet. [speaker001:] Can I have your full name or Account ID please? [speaker002:] Crystal Minh I don't know my Account ID [speaker001:] ok thank you I can use your Username, email and Order ID instead [speaker002:] Username: cm509401 Email Address: cm509401@email.com Order ID: 4900549718 [speaker001:] thank you. Do you know how many days you have been waiting for your refund? [speaker002:] About 5 days [speaker001:] Ok, do you know your membership level? [speaker002:] Bronze [speaker001:] Thank you It often takes 7 days for the refund to go through. For this reason I can't put a refund through now, because it might give your account the refund twice [speaker002:] Oh okay [speaker001:] It should go through within the next two days however, you will need to contact us again if it doesn't. Sorry for the inconvenience [speaker002:] That's okay, I'll keep an eye on my account. [speaker001:] Ok great. Can I help with anything else today? [speaker002:] Nope, that was it. [speaker001:] Have a great day. Good bye [speaker001:] Hi and welcome to AcmeCorp. How can I help you today? [speaker002:] I would like to pay the subscription fee because I want to keep my annual subscription active [speaker001:] Sure, I'll be happy to help you with this. [speaker002:] ok [speaker001:] Can I have your full name please? [speaker002:] Rodriguez Domingo [speaker001:] Thanks, and next I need to verify your identity. Can I have your account ID and order ID please? [speaker002:] Account ID: 87YFVZ9H03 Order ID: 6797343652 [speaker001:] Great, you're all verified. [speaker002:] great [speaker001:] The subscription fee is $99 per year. How much of that would you like to pay? [speaker002:] I would like to pay all of it right now with the card that is on file [speaker001:] Okay, I have taken care of that renewal for you. Is there anything else I can help you with today? [speaker002:] Okay, thank you for all your help That will be everything [speaker001:] You're welcome, have a nice day! [speaker001:] Hi! How may I help you today? [speaker002:] I would like a refund because I changed my mind on the item [speaker001:] Sure I can help with that. Can I have your name? [speaker002:] Rodriguez Domingo [speaker001:] Can I have your username, email address and order id [speaker002:] Username: rdomingo155 Email Address: rdomingo155@email.com Order ID: 9309786506 [speaker001:] how would you like your refund, gift, value to your account, check or credit card? [speaker002:] the card that is on file [speaker001:] How much was the item [speaker002:] $64 [speaker001:] I have issued a refund. Is there anything I can help with today? [speaker002:] That will be everything [speaker001:] Have a great day [speaker001:] Hello. How may I assist you today? [speaker002:] Hi! I am on the website and I want to see my shopping history but I can seem to remember my password Do not get old. I can not remember anything [speaker001:] Okay. I can help with that. What's your full name? [speaker002:] Rodriguez Domingo [speaker001:] Can I have your account ID and an order ID as well? [speaker002:] I do not have that since I can not access my account [speaker001:] Got it. Do you know your username? [speaker002:] rd119942 [speaker001:] I won't be able to access your current password, but I can generate a new one for you. I either need your PIN number or the answer to your security question. [speaker002:] My answer to my security question is Martinez [speaker001:] Your new password is oa33c2maqkk [speaker002:] Thank you for that information [speaker001:] Is there anything else I can help you with? [speaker002:] No thank you. I was able to get into my account [speaker001:] I am so glad you got in. We appreciate your business. Have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] HI! I want to check the status of my order, however I forgot my password Can you help please? [speaker001:] Im sorry to hear that. I can help you out. Just know I will have to generate a new password. May I have your name please? [speaker002:] Rodriguez Domingo [speaker001:] And may I have the username? [speaker002:] rodriguezd389 [speaker001:] Can I have your PIN or security answer? [speaker002:] the security answer is SIngh Singh [speaker001:] Thank you. Your new password will be kzk5n9wvsz [speaker002:] oh that is long gotta write it down [speaker001:] Is there anything else I can help you with? [speaker002:] Thank you That's all [speaker001:] Have a great day. [speaker001:] Hi! How may I help you? [speaker002:] Hi i'm having an issue searching. Everything i try doesn't provide any results [speaker001:] Ok, just give me one moment to look into this. [speaker002:] ok [speaker001:] Can I please have your name? [speaker002:] joseph banter [speaker001:] Ok Joseph, please try logging out and back in again. [speaker002:] i've tried logging out and back in [speaker001:] Let me know if it works. [speaker002:] this did not work [speaker001:] Ok! Try clearing your cookies. You can do this by going into your browser settings and selecting "more details." [speaker002:] ok the cookie thing worked. thank you for your help [speaker001:] No problem! Can I help you with anything else? [speaker002:] no i'm good thank you [speaker001:] Perfect! If that's it I'll end the chat. Have a great day Joseph! [speaker001:] Hello! How may I help you today? [speaker002:] Hello Im checking on an order I placed [speaker001:] Sure, I can help you with that! First, may I have your full name andor account ID? [speaker002:] Chloe Zhang [speaker001:] Got it, thanks Chloe! I've pulled up your account. What would you like to check about your order? Some of your options include the shipping status, or the refund status, or the billing status, and so on. [speaker002:] If the payment information is correct I believe the money may have been taken out of the wrong account I would like to know the shipping status [speaker001:] I see, let's start with looking at the shipping status then. [speaker002:] hello I would really like to know if this order is being shipped I do not understand what the problem could possibly be I am a little frustrated [speaker001:] Sure, I can find that out for you. Sorry for your frustration! Please give me a second to gather the information that will be needed. Can I have your account ID and order ID, please? [speaker002:] my account ID or my email address [speaker001:] Your account ID, please, although I may also need your email address in a bit. [speaker002:] I do not have my id at the moment is there another way you can search the order [speaker001:] Sure, I believe I can use your email address and the order ID if you have those available? [speaker002:] lets go with the email address that is all I have at the moment chloez28@email.com [speaker001:] Thank you, and do you also have your order ID? [speaker002:] no unfortunately I'm in a situation where I do not have all the information I would assume the email should suffice [speaker001:] Hm, I'm sorry Chloe, but I cannot validate your purchase without your order ID. [speaker002:] There is no other way to let me know if my order is being shipped well I have other information like my address what the product is etc well if there is no other way in helping me please let me know [speaker001:] Unfortunately not, as far as I can tell. I'm sorry about that. [speaker002:] ok well thank you [speaker001:] It can often take a few days for something to ship I'm sorry that I can't offer better advice to you, but hopefully your item will ship soon. Please have a great day, and I'm sorry I couldn't find the information you needed! [speaker001:] Hi, how can I help you [speaker002:] Hi I need to return an item. It's stained. [speaker001:] I am sorry about that. Can I have your name? [speaker002:] Yes, Rodriguez Domingo. It's the $89 Michael Kors shirt. [speaker001:] Thank you, can I have your username, email address, and order ID? [speaker002:] rodriguezdomingo069 rodriguezdomingo069@email.com 4206890283 [speaker001:] What is your membership level? [speaker002:] Silver [speaker001:] When did you make this purchase? [speaker002:] 2020-03-01 [speaker001:] Okay great, I can go ahead and process the return. Can I have an address? [speaker002:] 8932 Lincoln Ave Baltimore, CA 18738Ok thanks, I would like to exchange it though How quickly can I have another shipped? I have a party to go to and I need this shirt to wear. [speaker001:] Okay great, you can print off the shipping label to return it and I can ship a new shirt out today [speaker002:] That would be great. Thank you so much. I'll print it out immediately [speaker001:] Okay, you're all set, is there anything else I can do? [speaker001:] Hello, this is John from ACME. How may I assist you today? [speaker002:] Hi John. I been trying to look around your site and i just can't get the search bar to work. [speaker001:] I'm so sorry to hear that. Let me see what I can do to fix that for you. What item were you searching for? [speaker002:] I'm looking for the 84 dollar guess jeans. [speaker001:] Okay. Let's trying searching for another item and seeing if that works. [speaker002:] ok give me a second. nope didn't work [speaker001:] Okay, then try logging out of your account and then back in. This occasionally works. [speaker002:] ok I think that worked, the search is coming up now. [speaker001:] That's great to hear! Is there anything else I can help you with? [speaker002:] nope that is it, thanks [speaker001:] Then thank you for being an ACME customer. Have a great day! [speaker001:] This is Acme customer support. How may I help you today? [speaker002:] I think I may be missing some credits from my premium subscription [speaker001:] I'd be happy to look into that for you. May I get your full name? [speaker002:] Crystal Minh [speaker001:] One moment while I pull up your account. Crytal, where did these credits originate from? [speaker002:] from my expedited shipping and other special discounts i have a gold membership [speaker001:] Okay and was this a credit or a refund, specifically? [speaker002:] credits it was from a one-time deal with a previous purchase [speaker001:] Got it, thanks. I was thrown off by looking for your expedited shipping! [speaker002:] busy day little off sorry [speaker001:] Let me just look into our system for you. You are correct. How much of a credit are you expecting. [speaker002:] 40 [speaker001:] Perfect, just a minute while I put that in for you. [speaker002:] thanks thank you [speaker001:] This code is for your $40 credit: WB36B You should be all set on that issue. Is there anything else you'd like help with today? [speaker002:] that is all thanks [speaker001:] Have a great day and we appreciate you shopping at Acme. [speaker001:] Hello, how can I help you? [speaker002:] I want to change the name on my account becuase it is spelled incorrectly [speaker001:] Sorry to hear that, I'd be glad to help. Can I please have your name and account number? [speaker002:] Alessandro Phoenix i don't know my account number. [speaker001:] Mr. Phoenix, can you please verify your zip code? [speaker002:] 45370 [speaker001:] Thanks, and what is your phone number? [speaker002:] Dont know it sorry [speaker001:] I need to verify your identity, do you know your email address? [speaker002:] alessandrophoenix153@email.com [speaker001:] Thanks, and what is your PIN? Are you still with me? [speaker002:] im here.i dont know my pin. why do i need all of this just to update my name? [speaker001:] Mr. Phoenix it is for your own security. Do you know your username? [speaker002:] alessandrophoenix153 [speaker001:] Thanks, so much. Is Alessandro Phoenix the correct spelling? [speaker002:] yes [speaker001:] What is the incorrect spelling on your account? Are you still with me? I've updated your account. Is there anything else? [speaker001:] Hello, welcome to AcmeBrands customer service! How may I help you today? [speaker002:] I want to check the status of my order [speaker001:] No problem, what do you want to know about your order? [speaker002:] The delivery time is wrong and I want it changed [speaker001:] Ok, let's start by getting your name [speaker002:] Rodriguez Domingo [speaker001:] Great, and what time change needs to be made? [speaker002:] It needs to come later in the evening [speaker001:] Ok, certainly. I can help you there Let me verify your identity first what is your account id and order id? [speaker002:] Account ID: 9HT1GZVANO Order ID: 3286118033 [speaker001:] Great, that worked so I will now check what the system says. This does seem to be a company error So I will go ahead and fix it [speaker002:] Ok, that was easy [speaker001:] Yup, we aim to please is there anything I can do to help you? [speaker002:] Yea, just want to check how this happened? [speaker001:] Might have been a technical glitch, this is outside of our purview [speaker002:] Alright, fair enough That's it then [speaker001:] Ok, thanks for your message today and have a great day! [speaker001:] Hello and thanks for contacting AcmeBrands. How can I be of assistance today? [speaker002:] Hi. I'm trying to finalize my purchase but for some reason my credit card keeps getting declined. Can you help me? [speaker001:] Sure, I'd be happy to help you out with that. One moment. Can I get your first name so I can better address you today? [speaker002:] Sure. It is Joseph. [speaker001:] Thanks Joseph. I have a couple troubleshooting steps we can run through to see if we can resolve the problem you're having with your credit card today. [speaker002:] That would be great! [speaker001:] First thing, could you try entering your credit card information again and see if that makes any difference? [speaker002:] Sure. Let me try that quickly. [speaker001:] Sure. [speaker002:] Okay. I did that and it still is saying invalid. [speaker001:] Ok, no problem. Can you try logging out of your account, and then back in again? Sometimes that can resolve credit card validation issues. [speaker002:] Sure. One minute! Okay. That still doesn't seem to have fixed the problem unfortunately. [speaker001:] Ok, no worries. Can you check the expiration date on your credit card and make sure it hasn't expired? [speaker002:] Let me look quickly! Oh my! I'm such a klutz. I was reading it as 2020 expiration but it was actually 2019! [speaker001:] Thats perfectly alright, it's easy to overlook! [speaker002:] Thank you for your help! [speaker001:] No problem, happy to be of assistance! Is there anything else I can help you with? [speaker002:] That was all. Thanks! [speaker001:] Thank you for your business! Have a fantastic day! [speaker001:] Hello, how can I help you? [speaker002:] Hi. My name is Rodrigues Domingo. I am interested in this coming year's fall collection. When will it drop? [speaker001:] Seasonal collections are released on the third day of a month for the respective season. For fall, it is October 3rd. We do not offer a Winter Collection at this time. [speaker002:] Ok I will check back on October 3rd. Thank you. [speaker001:] Is there anything else I can answer for you today? [speaker002:] That is all for today. [speaker001:] Have a good day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] I want know the price of stitching my name [speaker001:] Sure let me help you with that. The stitching will depend on how many letters your name has. [speaker002:] Joyce [speaker001:] 30 cents per character for the first 15 characters so 1.50 for your name [speaker002:] awesome thanks [speaker001:] Can I help you with anything else? [speaker002:] thats it [speaker001:] Have a good day. [speaker001:] Hello, how may I help you? [speaker002:] Hi, I'm thinking about buying your guess shirt for my son He's really messy though, so I want to know how easy it is to remove a stain from the shirt like pasta sauce or something [speaker001:] Sure, I can let you know how to do that. Could I get your name, please? [speaker002:] norman bouchard [speaker001:] To remove stains from the shirt you need to rinse it with cold water before it dries and wash it immediately. If its a dried stain you need to soak it in cold water for half and hour and scrub the area with dish soap. Is there anything else I can help you with? [speaker002:] no that's it, thank you for your help! [speaker001:] Have a great day! [speaker001:] Hello! What can I do for you today? [speaker002:] Hi I have signed up for a premium subscription shopping service, which offers benefits such as expedited shipping and special discounts. I would like to dispute your bill because you got charged twice for your subscription. [speaker001:] Let me check on that for you, I'm sorry for the inconvenience! What is your full name, please? [speaker002:] Name: Norman Bouchard [speaker001:] Thank you, Norman. While I pull up your account, can you please tell me your account ID and order ID? [speaker002:] Account ID: W8CDHGRTZX Order ID: 1967878670 [speaker001:] Got it, thank you. What is your membership level? [Gold, silver, etc.] [speaker002:] Silver [speaker001:] Thank you. What is the amount of the discrepancy? [speaker002:] $99 [speaker001:] My system is telling me that you were not billed twice, so I can't do anything about the $99, but what I can do since you are a silver member is refund $10. I have done that, but I am unfortunately unable to refund more. I'm very sorry about that. Is there anything else that I can help you with, though? If not, I hope you have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I was wondering what happens if I'm late paying my subscription fee? [speaker001:] Glad to help. May I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] thanks Alessandro. Give me a second. You need to get an extension for paying the bill. Can you please let me know your Account ID and Order ID to verify your identity? [speaker002:] I don't think so. I don't have an Account ID or an Order ID. [speaker001:] what is your membership level then? [speaker002:] I was thinking of buying some things and I just wondered what happens if I'm late on a payment. I'm a gold member [speaker001:] I might have misread because you said you are late paying the subscription fee. Give me a second, please. [speaker002:] I guess I probably am late. But I wanted to buy some things and didn't know what would happen. Sorry to be such a bother. [speaker001:] Do you mean you will be late for paying the next bill? [speaker002:] I'm really sorry but I probably am already late. [speaker001:] I will give an extension since you are a gold member. [speaker002:] So I can go ahead and order things? That would be great. [speaker001:] Yes, sure. [speaker002:] You've been a big help. Thanks [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] That was it, thanks [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] Hi, I would like to know about an item that is out of stock [speaker001:] Sure, could I have your full name please? [speaker002:] Crystal Minh [speaker001:] Okay, I'm sorry for this situation, what item is out of stock? [speaker002:] Product: Jacket Brand: Michael Kors Amount: $49 [speaker001:] The most I can do for you is write up a report to the purchasing department about this. Would that be alright? [speaker002:] Yes thank you [speaker001:] Is there anything else you need help with? [speaker002:] No that was everything, thank you again for helping me out [speaker001:] Thanks and have a good day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] i want to make a purchase but can't because the cart is not updating when i add the item into it [speaker001:] OK. Let me check. Please refresh the page and try again. Let me know. [speaker002:] still does not work [speaker001:] Ok. Please log out then log back in [speaker002:] ok will do this now [speaker001:] ok [speaker002:] it works [speaker001:] Excellent! Anything else? [speaker001:] hello, how can I help you? [speaker002:] My order is supposed to arrive tomorrow afternoon but I just got an email implying otherwise. Can you check on that for me? [speaker001:] I can take a look at that and see what is going on. Can I have your full name and account id, I will look into this. [speaker002:] Alessandro Phoenix Account ID: 7G8V0AOHDX [speaker001:] Alright then now I just need the order id to verify identity. [speaker002:] Order ID: 8529116710 [speaker001:] Identity has been verified, to take a look at the purchase I just need username and email [speaker002:] alessandrop951 alessandrop951@email.com [speaker001:] The system is telling me that the order is as it should be, the email seems to be an error. You look good to go on the delivery date. [speaker002:] Okay thank you for checking [speaker001:] No problem, can I do anything else for you? [speaker002:] No that is all [speaker001:] Have a great day. [speaker001:] Hi! How may I help today? [speaker002:] Hello. I need to change the delivery time on my order please. [speaker001:] Sure I can help with that Can I have your name? [speaker002:] Crystal Minh [speaker001:] Can I have your account id and order id [speaker002:] Account ID: DW9LFOA7L9, Order ID: 2295525627 [speaker001:] What is the shipping status [speaker002:] It says In Transit [speaker001:] Unfortunately, the order has already left our warehouse. It is to late for me to change the delivery time on the order. I do apologize for that [speaker002:] Shoots, I was hoping to wear it tonight to a party. [speaker001:] I am so sorry! It should be there tomorrow. Since it will be to late, if you do not want to keep contact us tomorrow and we can start a refund for you [speaker002:] Okay that's fine. I'll just freeze to death.;-] [speaker001:] haha, I hope it works out for you Anything else I can help with today [speaker002:] That's all, thanks! [speaker001:] Have a great day [speaker001:] Hello and welcome to AcmeCorp. How can I help you today? [speaker002:] Hi, I didn't realize when I placed my order that the cost of shipping was so high. Is there any way you could just cancel my order for a refund? I really can't afford the extra cost [speaker001:] Yes, I will be happy to help you with that! Can I get your full name please? [speaker002:] Joyce Wu [speaker001:] Next, can I get your username, email address and order ID please? [speaker002:] jwu48136@email.com jwu48136 2725628779 [speaker001:] Thank you, you're all validated. Can I have the shipping status? [speaker002:] out for delivery [speaker001:] Since the item is out for delivery already, the best I can offer is $8 off the price of the shipping. You should see that credit in a few days. [speaker002:] oh great thank you so much! [speaker001:] You are so welcome. Is there anything else I can help you with today? [speaker002:] no that was all! [speaker001:] Great, have a wonderful day! [speaker001:] Thank you for contacting Acme Brands. How can I help you? [speaker002:] I want to check on my shipping status because I never received my package [speaker001:] Did you receive an email about something being wrong with your shipment? [speaker002:] No I just never received my package [speaker001:] I'm sorry to hear that. Could I have your name or account ID to pull up your account? [speaker002:] Joyce Wu [speaker001:] I've pulled up your account, Joyce. In order for me to locate your order, can you provide me with your username, email address and the order ID? [speaker002:] Username: jwu15425 Email Address: jwu15425@email.com Order ID: 6072880470 [speaker001:] How many days have you been waiting for your order? [speaker002:] nine days [speaker001:] It typically takes a couple of days to receive orders, but 9 days is too long. I would be happy to place a new order for your products. [speaker002:] OKay I think I would like that [speaker001:] Could you provide me with your shipping address and the products in the order please? [speaker002:] 2074 Lexington Ave Raleigh, MI 90959 [speaker001:] Thank you and what product was in your order? [speaker002:] Product: Shirt Brand: Michael Kors Amount: $79 Product: Jacket Brand: Michael Kors Amount: $84 [speaker001:] I'm sending you a new order with those products and you should receive it in the next few days. Is there anything else I can help you with? [speaker002:] That will be all [speaker001:] Great! I hope you enjoy your weekend. [speaker001:] Hello! How may I help you? [speaker002:] Hi. I signed up to be a silver member. Can you check the status on that. [speaker001:] Of course. May I have your full name and account ID? [speaker002:] Yes, my name is Crystal Minh, account ID is WMA7E9ZFUN [speaker001:] What would you like to know about your account? [speaker002:] How long does the silver membership last? [speaker001:] Of course. May I have your order ID? [speaker002:] 3415333959 [speaker001:] Thank you. It looks like your subscription is no longer active. [speaker002:] Is there any way to reactivate it. I'd like to keep that service [speaker001:] Of course. The amount due is $14. Would you like to pay that? [speaker002:] Yes, please. There are great benefits, it's worth it. [speaker001:] I have used your card on file and your account is now active again. Is there anything else I can help you with? [speaker002:] Great, thank you so much. That is everything. [speaker001:] Have a great day. [speaker001:] Hello, how can i help you today [speaker002:] Hi, I was charged for an order I never placed. Order ID: 3836870519 Name: Sanya Afzal [speaker001:] Okay let me help you with that [speaker002:] Username: sanyaafzal026 [speaker001:] lastly i need your email to confirm the purchase [speaker002:] Email Address: sanyaafzal026@email.com [speaker001:] Okay, could i have your membership level please [speaker002:] Gold [speaker001:] Great, it was a problem on our end sorry i have credited your account [speaker002:] Thanks, that's all, goodbye. [speaker001:] Is there anything else i can help you with today Have a nice day [speaker001:] Hello, how can I help you today? [speaker002:] I need to return an item I ordered, I got the wrong color by mistake. [speaker001:] No worries. Can I have your full name? [speaker002:] Sure. Rodriguez Domingo. [speaker001:] And your username, email, and order ID? [speaker002:] rodriguezd214 rodriguezd214@email.com 9844391353 [speaker001:] And your membership level? [speaker002:] I'm just a guest. [speaker001:] Okay, when did you order the item? [speaker002:] March 3rd, 2020. [speaker001:] Okay, that's within the last 30 days so you're good. [speaker002:] Great! [speaker001:] Can I have your full address please? [speaker002:] I live at 0049 Circle Drive Brighton, CA 94971 [speaker001:] And how would you like to process this? By mail, in store, or at one of our drop off centers? [speaker002:] A drop off center sounds convenient. Is there one near me? [speaker001:] There should be, as we have them in most major markets [speaker002:] Let's do that then. [speaker001:] Okay. Everything else you need to do is outlined clearly in the email that's sent to you with your shipping label [speaker002:] Super, I'll check my email for that. [speaker001:] Hopefully it'll go easily enough. Is there anything else I can do for you? [speaker002:] No, that's all I needed today. Thanks for your help. [speaker001:] Well then have a nice day! [speaker001:] Hello, how can i help you [speaker002:] Yes i I'm trying to use this promo code and it keeps saying invalid. When it shouldn't [speaker001:] I will be happy to help you with this issue. Can I get a name please. [speaker002:] Albert Sanders [speaker001:] Okay when did you get your promo code. [speaker002:] 5 days ago [speaker001:] Okay I will ask the system if this is a valid error now. Yes this is a error with our system So I will provide you a new working promo code now [speaker002:] great [speaker001:] Here it is: SP0S5 [speaker002:] thank you [speaker001:] Do you need anymore help? [speaker002:] that will be all [speaker001:] Okay have a great day! [speaker001:] Welcome to AcmeBrands. How may I help you? [speaker002:] I want to check subscription status. [speaker001:] OK. Let me help with that One moment. [speaker002:] the due date of it. [speaker001:] Sure. May I start with your full name or account ID? [speaker002:] Norman Bouchard IILKNFUHHF [speaker001:] Thanks Norman, I have pulled up your account. What is your order ID [speaker002:] 9505083407 [speaker001:] Thanks. I was able to verify your ID. Your subscription is active. The due date is three days from now. $55. Please use this lin to check on it whenever you need. [speaker002:] thank you [speaker001:] You're welcome. Anything else I can help with? [speaker001:] Hello, how can I help you today? [speaker002:] I would like more information about these $69 Guess boots do they have a warrenty [speaker001:] All of our products come with a one year warranty against material defects and workmanship errors. This warranty does not however cover normal wear and tear. [speaker002:] alright thanks, that will be all:] [speaker001:] You're welcome, have a nice day. [speaker001:] Hi [speaker002:] Thank you for contacting Acme. How may I help you today? [speaker001:] I would like to know how long my premium last [speaker002:] Certainly. A premium membership lasts for the remainder of the calendar year in which it was obtained, and then for the full length of the following year So if you were to obtain Bronze status tomorrow, you would maintain those privileges through December 31, 2021. Did that answer your question? [speaker001:] yes, that did it, thank you [speaker002:] Excellent. Is there anything else I can help you with? [speaker001:] no, that is all [speaker002:] Okay, have a great day. [speaker001:] Hello [speaker002:] Hi. My name is ALessandro Phoenix. My Order ID is 0130050222. I would like to return these Tommy Hilfiger boots for $94 and add this refund onto my existing refund of $100 if possible? [speaker001:] Okay. I need to confirm that your purchase is valid Give me your username, email and order id [speaker002:] Sure. My username is aphoenix980, my email is aphoenix980@email.com. I gave you the Order ID above. [speaker001:] Validated. Completed. I have added the extra item refund to the existing one All done [speaker002:] Great. Thanks! [speaker001:] You are welcome. Will this be all for today? [speaker001:] Hello, how can I help you? [speaker002:] I have questoins about a premium subscription shopping service I signed up for. [speaker001:] Okay, what did you want to know? [speaker002:] I want to keep the subscription but I need to find out how much is due. [speaker001:] Let's find that out. Can I get your full name, account ID, and order ID? [speaker002:] Name: Alessandro Phoenix Account ID: YS0XTSRF0N Order ID: 8023361134 Hello. Are you still there? [speaker001:] Yes, I am checking on that. Thanks for that information. It looks like you have a payment of $14 due tomorrow [speaker002:] I would like to pay that now. [speaker001:] I will send you a link that will let you look this up in the future as well. Do you want to use the card on file to pay? [speaker002:] Yes. [speaker001:] Perfect, I went ahead and processed that payment for you You should be set! Anything else I can help you with? [speaker002:] No, that is all. [speaker001:] Have a great ady [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] I want to remove the second shirt I ordered. My wife doesn't want it now [speaker001:] I'll be happy to assist you! So to confirm, you purchased two items and wish to remove one of them from your order? [speaker002:] Yes! [speaker001:] May I get your Full Name or Account ID, please? [speaker002:] My name is Crystal Minh [speaker001:] Thank you, Crystal. I'll also need your Account ID and your Order ID, please? [speaker002:] Order ID is 1582970982, account ID is HFLD8DB5N2 [speaker001:] Perfect, thank you. What is the shipping status of your order? [speaker002:] It says it is out for delivery [speaker001:] And your Membership Level, please? [speaker002:] It is silver [speaker001:] Great! I can offer you an immediate refund for the unwanted item, and then when it arrives, you can call customer support and they'll issue you a shipping label for the return. [speaker002:] Thank you! [speaker001:] What is the cost for the item you'd like to return? [speaker002:] It was 94 dollars [speaker001:] Perfect. Your refund has been issued. Is there anything more I may assist you with today? [speaker002:] No, Have a great day!! [speaker001:] Thank you so much for contacting AcmeBrands customer service. Have a great day! [speaker001:] Hello, how can I help you? [speaker002:] Hello I have an issue with my account Today I logged in and saw that I have one of those premium subscription things I don't want that! It's so overpriced Can you fix it? [speaker001:] Let me check on that, what is your full name? [speaker002:] I never bought one Crystal Minh [speaker001:] How exactly did you find out you had a service added to your account? [speaker002:] I logged in And I saw it there "You have a premium subscription" It said Can you help me fix it? [speaker001:] Do you have an order ID for it? [speaker002:] I dont [speaker001:] Okay. [speaker002:] As I said before, I never ordered it I think you added to my account by accident [speaker001:] Did you receive an email confirmation in addition to seeing it after you logged in? [speaker002:] Hmmm I'm checking my email now Yes, I see an email confirmation "Congratulations on your premium subscription! Enjoy our wonderful benefits" That's what it says But I never ordered one [speaker001:] Sometimes the system makes errors. I'm very sorry about this, I will remove the service for you. [speaker002:] Great! Can you also refund my money? I'm looking at my credit card statement and I've been charged for it [speaker001:] Yes, I am going to be refunding you $40. [speaker002:] Oh great thank you!!! [speaker001:] I'm sorry for the inconvenience, is there anything else you need today? [speaker002:] nope [speaker001:] Okay, thank you and have a nice day. [speaker001:] Hi! How can I help you? [speaker002:] Hi, I made an order, but I think my payment method is wrong [speaker001:] ok, I'd be happy to help! May I have your name please? [speaker002:] Sanya Afzal [speaker001:] thanks! How did you originally make the payment? [speaker002:] with my Debit Card [speaker001:] ok, and may I have your zip code, order ID and PIN number please? Sanya? [speaker002:] Yes, my zip is 70904 Order ID is 7619431879 I don't know if I have a PIN number [speaker001:] how about your phone number? [speaker002:] 934-0914 [speaker001:] Thanks so much for that info! What payment method would you like to use? [speaker002:] I would like to change that over to PayPal [speaker001:] OK great, I've gone ahead and updated that in our system. Was there anything else I can help you with? Well you have a wonderful day ok? Thanks for chatting! [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi, I reeived an e-mail stating my items shipped but they differ from my order. Can you tell me if my Guess jacket for $94 shipped? [speaker001:] Sure, let's find out. May I have your full name? [speaker002:] Joyce Wu [speaker001:] May I also have your account ID and order ID? [speaker002:] Account ID: CCMHXHTU2N Order ID: 9161770203 [speaker001:] Now to validate your purchase, may I have your user name, email address, and order ID? [speaker002:] Username: joycewu0 Email Address: joycewu0@email.com Order ID: 9161770203 [speaker001:] Thanks! Now I'll find out what happened. Your shipment is fine, your jacket has shipped. [speaker002:] Great, thank you! [speaker001:] Is there anything else I can help you with? [speaker002:] no, thanks [speaker001:] Okay. Have a wonderful day! [speaker001:] Hello, how can i help you? [speaker002:] I am trying to sign into my account and have forgotten my password [speaker001:] I'd be happy to help you recover it. Can i get a full name [speaker002:] Crystal Minh [speaker001:] Okay, I found your account, crystal. Can i get a username now please. [speaker002:] cryminh [speaker001:] Now can i either get pin number or security question answer [speaker002:] My security answer is Livingston [speaker001:] Great, here is the password, hw31jmt8frq [speaker002:] Thank you! [speaker001:] Can i help you with anything else. [speaker002:] That is all today [speaker001:] Have a great day. [speaker001:] Hi, how may I help you? [speaker002:] Hi there! So I ordered something earlier and I wanted to get the shipping speed changed to overnight? Is this the right place to do that? [speaker001:] Yes, I can help with that [speaker002:] Amazing! [speaker001:] So you just need to upgrade to overnight shipping, correct? [speaker002:] Yes please [speaker001:] Can I have your full name or Account ID please? [speaker002:] Certainly! E8QSQPXCP8 The account should be to Albert Sanders [speaker001:] thank you [speaker002:] You're very welcome [speaker001:] Can I have your Order ID please? I'm going to look up your order real quick [speaker002:] Of course it's 5820477215 [speaker001:] Do you know the Shipping Status? [speaker002:] Ummm it shouldn't have shipped yet but let me check [speaker001:] ok, thank you [speaker002:] ................WELL NOW, don't I look silly. Uhhh looks like it already delivered You must have been mighty fast if made it already get here! Sorry about that. i guess I should have double checked before coming here [speaker001:] no problem, at least it should be arriving there soon and now you don't have to pay for delivery [speaker002:] Sure should. Probably at the door right now Even better! Thank you again, and sorry for wasting any time [speaker001:] I hope so! Can I help with anything else? [speaker002:] All's well on my end thank you [speaker001:] ok have a great day! I hope your package arrives soon! [speaker001:] Thank you for contacting Acme brand. May I have your name please? [speaker002:] I have a refund that is owed to me that I haven't received yet, and now I have another item that I need a refund for. [speaker001:] ok sure i will be happy to help! what is your name please and your account ID and your order ID please [speaker002:] My order ID is 9952696593, and y Account ID is 937401. My name is Norman Bouchard. [speaker001:] thank you! [speaker002:] You're welcome. [speaker001:] so how much were you supposed to receive in the first refund? and may i have your user name and email please are you there? [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I've got an issue with a shipping charge [speaker001:] Okay. Can I get your name please? [speaker002:] Norman Bouchard [speaker001:] Thank you, Norman. And what is your issue with the charge? [speaker002:] Well, I bought this shirt as a gift for my son, and the shipping cost is way too high. I'm on a budget here. I need some help with this charge. [speaker001:] Sure. Can you provide me your username, email, and the Order ID? [speaker002:] Yeah, my username is nbouchard283, my email is nbouchard283@email.com I have to look up the order ID Okay, it's 8077418155 [speaker001:] Great. Thank you, Norman. Can you let me know the status of the delivery. [speaker002:] Let me look.... Okay, it says in transit [speaker001:] Great. I can waive the shipping fee on this order since it's only in transit. [speaker002:] That's great. That's a huge help. [speaker001:] Can I help you with anything else today? [speaker002:] Nothing else. Thank you!!! [speaker001:] Thank you and have a great day! [speaker001:] Hello. How can i help you today? [speaker002:] Hi I have a problem accessing my accounnt. I forgot my user name. Can you help? [speaker001:] Yes I certainly can Can I get your full name or account ID please? [speaker002:] Rodriguez Domingo [speaker001:] Great. Can I get your zip code and phone number as well please? [speaker002:] 18792 078-0202 [speaker001:] RDomingo1 is your new username. Well not new but it's yours.:] [speaker002:] ok great cool thanks! [speaker001:] Is there anything else I can help you with today? [speaker002:] that's it thanks [speaker001:] All right. Well Thanks for reaching out and have a great day! [speaker001:] Hi, how can I help you? [speaker002:] Hi there. I need to access my account but I have no idea where I wrote down my user name. [speaker001:] oh, that's not a problem I can help you! [speaker002:] Thanks. [speaker001:] May I start by getting your name please? [speaker002:] It's Alessandro Phoenix [speaker001:] Thanks, I'll also need your zip code and phone number. [speaker002:] My zip is 91839 and my number is 435-704-8471 [speaker001:] Great, I am showing your username to be aphoenix1 [speaker002:] WOw, now I feel stupid. That makes sense. [speaker001:] haha, no problem! was there anything else I could help you with? [speaker002:] That's all for today. [speaker001:] ok, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I would like to check the status of my order. The thing is that I only ordered one item but the email i received an email saying I ordered 2 items [speaker001:] Glad to help. May I have your full name please? [speaker002:] Rodriguez Domingo [speaker001:] Thanks Rodriguez.To verify your identity, I also need your account id and order id please. [speaker002:] Account ID: B3BQO8R1FJ Order ID: 3369246416 [speaker001:] Perfect. what is the shipping status? [speaker002:] in transit [speaker001:] thanks. Since it is in transit, you need to wait until the item arrives and call back to customer support to start the return process. I am sorry that it is our company's mistake. but I can offer the refund to you now. [speaker002:] Okay. That sounds good [speaker001:] How about is the refund? [speaker002:] $59 [speaker001:] a refund has been initiated. [speaker002:] Thank you appreciate it [speaker001:] Great, is there anything else that I can help you with? [speaker002:] Thats all. Thank you [speaker001:] Have a nice day! [speaker001:] hi how can I help you? [speaker002:] I'm wanting to order something but the website is going so slow I can't even begin to try to order it. [speaker001:] oh i am sorry to hear that are you trying to search? Or is it just not even loading? [speaker002:] It's loading, it's just very slow trying to do anything on this site. [speaker001:] is the problem getting searchr results or is it that you cannot add something to your cart? Or just lag in general? [speaker002:] Just lag in general [speaker001:] i see. well please close down the other tabs if you don't mind [speaker002:] Ok, I did that [speaker001:] no better? [speaker002:] No, I don't see a difference [speaker001:] can you visit any other websites? are you able to load a different page? [speaker002:] Yeah other pages load fine [speaker001:] OK. Please logout and then login again. That usually works! [speaker002:] Ok, I tried that, it seems to be good now. [speaker001:] oh great is there anything else? [speaker002:] Thanks, that's all I needed [speaker001:] OK have a good day [speaker001:] Hi, I need to cancel part of my order [speaker002:] Okay, I'd be glad to help. Can I have your name and account number? [speaker001:] Norman Bouchard 9SIU07HMO7 [speaker002:] Thank you Mr. Bouchard. Can I have your username, email address and order number? [speaker001:] Order ID: 6416384753 i don't know my username [speaker002:] No problem, I was able to successfully locate your account. Did the order already ship? [speaker001:] i'm not sure yes, i think so my spouse said there's no way he's wearing anything made by someone named Tommy so I need to cancel that product you still there? [speaker002:] I understand. What is your membership level? [speaker001:] Gold [speaker002:] Okay, which item would you like to return? [speaker001:] the Tommy jacket [speaker002:] Okay, and how much was it? [speaker001:] $69 awesome [speaker002:] Okay, I've refunded the amount. Please call us back for a return shipping label when you receive your order. [speaker001:] can do. thank you [speaker002:] You're welcome. Is there anything else? [speaker001:] hello [speaker002:] Hello, how can I help you today? [speaker001:] yes i was on your site yesterday and looking at an item i wanted came back today and the item is higher. It was just cheaper yesterday [speaker002:] I see. Please hold for a moment while I check that. [speaker001:] ok [speaker002:] Could I get your name or account ID please? [speaker001:] sure Sanya Afzal and my account id is KKJA2AWB58 [speaker002:] So you said that the price was lower yesterday? [speaker001:] yes and today not even 24 hours later the price has went up [speaker002:] Could I have the order ID please? [speaker001:] Its Order ID: 5663661334 [speaker002:] Thank you for that info. [speaker001:] welcome [speaker002:] Sometimes pricing algorithms will change dynamically, it's kind of out of our control unfortunately. [speaker001:] I thought once the item is in my cart i had 24 hours to buy it at that price? Is it anything you guys could do just this one time? [speaker002:] I'm pleased that I am able to offer you a promo code: FDYCD [speaker001:] oh thank you so much for this [speaker002:] That's my pleasure. Is there anything else I can help you with? [speaker001:] that will be all [speaker002:] Okay, have a great day. [speaker001:] Hi! Thanks for contacting Acme. How can I help you today? [speaker002:] Hi, can you check my order please? I think I was charged an extra fee Can you let me know what amount it shows on your end? [speaker001:] Of course, I can look into that for you. May I get your full name? [speaker002:] Alessandro Phoenix [speaker001:] Okay, can I also get your Account ID and Order ID? [speaker002:] AATEIWBEJJ 7804037229 [speaker001:] Great, thanks. One moment, Mr. Phoenix. My system isn't showing an error. Can I get your membership level? [speaker002:] bronze [speaker001:] It looks like that fee was supposed to be on your order. [speaker002:] what was it for? [speaker001:] It was a special administrative fee covering the extra costs associated with your purchase. Unfortunately, I can't remove it. [speaker002:] oh, okay thank you for checking [speaker001:] Is there anything else that I can help you with today? [speaker002:] no that was it [speaker001:] Have a great day! [speaker001:] Hi, how can I help you today? [speaker002:] Hello I lost my phone recently It was the phone that I use for my two-factor authentication Now I can't get into my account Can you help me? [speaker001:] Yes, I can send you a code but I need some information first. [speaker002:] Okay [speaker001:] I need your full name or the account ID? [speaker002:] Rodriguez Domingo [speaker001:] Ok, and an email address so I can send the code to you. [speaker002:] rdomingo059@email.com [speaker001:] I will also send you a link detailing other practices we recommend to ensure your account security. [speaker002:] Okay I am checking my email now I see the code! I am going to try to get into my account [speaker001:] Great! [speaker002:] The code worked! I am in! Thank you! [speaker001:] Is there anything else I can assist you with? [speaker002:] No, that was it [speaker001:] Have a wonderful day. [speaker001:] Hi there! What can I do for you? [speaker002:] hey just placed an order and wouldlike to add to it is that possible? [speaker001:] Sure! What is your name? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. Can you also tell me your accountorder ID's, please? [speaker002:] 5OKM4MYBWT 3549997176 [speaker001:] Got it, thank you! What is the shipping status of your order? [speaker002:] i think it is order received [speaker001:] Perfect, then it's early enough for us to make changes. [speaker002:] great1 [speaker001:] What would you like to add? [speaker002:] SOME jeans [speaker001:] Okay, what brand? [speaker002:] clavin klein 74 [speaker001:] Okay, I've made the purchase for you, and they will be added to your order! Can I help you with anything else, Crystal? [speaker002:] wow thank you [speaker001:] You're welcome! [speaker002:] that;s everyting [speaker001:] Okay, have a wonderful day! [speaker001:] Hello, how may I help you? [speaker002:] I have a shipping question does my account include free shipping? free shipping from out of country that is [speaker001:] Let's see what we can find out. [speaker002:] I'm a gold member [speaker001:] So the items in your cart qualify for free shipping if the pretax total exceeds $25.00. [speaker002:] great it's 84 dollars [speaker001:] Fantastic, then yes it is definitely free shipping for you. [speaker002:] good to know. Thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] That's all I need. Have a nice day. [speaker001:] Thank you, have a great rest of your day! [speaker001:] Hi, how can I help you? [speaker002:] I want to confirm the shipping date because I got an email notification implying otherwise [speaker001:] ok, sorry about that, I am sure I can help. May I have your name please? [speaker002:] Name is Alessandro Phoenix [speaker001:] Thanks, May I have your account ID and order ID as well please [speaker002:] Account ID: 3ORONFNNLB, Order ID: 4626009074 [speaker001:] Thanks for that info, I'll also need your user name and email address [speaker002:] Username: alessandrop866, Email Address: alessandrop866@email.com [speaker001:] Thanks for that info! It looks like that email was sent in error everything looks fine Your delivery is still showing on time [speaker002:] Okay [speaker001:] Sorry about the confusion! Was there anything else I can help with? [speaker002:] No [speaker001:] ok, well you have a great day! [speaker001:] Hello, thank you for reaching out to AcmeBrand today. How may I help you? [speaker002:] Yes i'm looking at my bill and i see that i was charged twice for my subscription payment [speaker001:] I'm sorry to hear that. Let's look into it and see what happened. [speaker002:] ok [speaker001:] Could you please provide me with your Full name and account ID please? [speaker002:] David Williams and my my account id is 0WZTNTNPBR [speaker001:] Thank you David. I was able to pull up your account. Could you also provide me with the order ID to finish vericfication? [speaker002:] yes its 0WZTNTNPBR [speaker001:] The order ID should just be a series of numbers, no letters. [speaker002:] oh i'm sorry its 6443014799 [speaker001:] No problem, everything looks good. Next could you tell me your membership level? [speaker002:] Silver [speaker001:] Alright, and how much were you overcharged? [speaker002:] $40 [speaker001:] Alright. Let me check with my system to see if this was an error. It looks like it was indeed an error on our part. I'll be able to go ahead and refund the double charge. [speaker002:] okay, great [speaker001:] Alright, all set. Was there anything else I could help you with? [speaker002:] thank you and that will be all [speaker001:] Thank you for shopping with us. Have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I assist you? [speaker002:] I went to buy this pair of jeans but the price went up by ten dollars since yesterday I already had it in my cart [speaker001:] Oh I'm sorry. Let's see what we can do to resolve that. Can I get your name please? [speaker002:] Joseph Banter [speaker001:] Okay can I get your Account ID and Order ID as well please? [speaker002:] Acct. Id: G3BBKVOZZA order id 7927049972 [speaker001:] Okay. Unfortunately sometimes items do change in price and it is completely outside of our control. [speaker002:] What about splitting the difference? It was in the cart. [speaker001:] I can offer you a promo code if that would be sufficient? [speaker002:] okay [speaker001:] Okay your promo code is: Q0LYB. I apologize for the inconvenience. Is there anything else I can help you with today? [speaker002:] That's it, thanks for the help [speaker001:] Thank you and have a great day! [speaker001:] Hello. How may I help you today? [speaker002:] i would like to check the state of my refund. just to double check the status along with the payment method [speaker001:] Sure. May I have your name please? [speaker002:] Alessandro Phoenix [speaker001:] Thank you. One moment please. [speaker002:] ok [speaker001:] Can I have your username, email, and order ID also? [speaker002:] alessandrop957. alessandrop957@email.com. 4516198279 [speaker001:] Thank you. lets take a look here. [speaker002:] ok [speaker001:] Your refund is still in progrees. I see that you started this refund by phone. [speaker002:] ok and what is the payment method [speaker001:] It is by phone [speaker002:] pk ok [speaker001:] That is how the it was initated Is there anything else I can help you with? [speaker002:] that is all. thank you [speaker001:] Great. Have a nice day. [speaker001:] Thank you for being an AcmeBrands customer! How may I help you? [speaker002:] i want to buy a jacket but my credit card keeps getting rejected please help! [speaker001:] I can definitely help with that! Can you check the expiration date on your credit card? It may need to be updated. [speaker002:] sure, i just checked and it is good [speaker001:] Okay. Can you log out and log right back in? [speaker002:] Oh that seemed to work!! thank you! [speaker001:] Great! I'm glad we figured it out. Is there anything else you need? [speaker002:] that's all [speaker001:] Okay. Have a nice day! [speaker001:] Hi, how can I help you? [speaker002:] Hi, I need my order really fast and I was wondering if I could get faster shipping? [speaker001:] Sure, I'd be happy to assist you. May I have your name please? [speaker002:] It's Alessandro Phoenix [speaker001:] Great. Are you looking to upgrade to overnight shipping? [speaker002:] Yeah, that sounds great! [speaker001:] OK, I'll need your account ID and order ID please [speaker002:] Sure, account ID is LBX06ZSLGY. And Order ID is 4951267638 [speaker001:] Perfect, thanks for that info. Can you tell me the shipping status please? Alessandro? [speaker002:] It's Out for Delivery [speaker001:] OK, unfortunately if it's out for delivery it's too late to upgrade to overnight shipping but the good news is that you'll have it delivered today! Is there anything else I can help with today? [speaker002:] Oh okay. Thanks then, no that's it. [speaker001:] ok, well have a great day! [speaker001:] Hello! HOw may I help you? [speaker002:] I'm desperately in love with this pair of boots, and I can't afford them at full price. So I decided to use a promo code I have, but every time I try to enter it, I get a message that the code is invalid. [speaker001:] Oh no! That's sad. Let me help you with that. I understand wanting a pair of shoes you just LOVE. May I have your full name or account ID? [speaker002:] I appreciate that! Shoes are my life! Alessandro Phoenix [speaker001:] THank you. I have about 40 pairs of shoes. I understand.:] Is the promo code date within the past 7 days? [speaker002:] No, longer than that. I believe I got it 9 days ago. [speaker001:] Most codes only last 7 days, but let me see if there is something I can do for you. [speaker002:] You're the best:] [speaker001:] It seems the code is out of date. Let me look around some more. What is your membership level? [speaker002:] Bronze [speaker001:] Since you are a valued member, I will generate a new promo code for you! YEVR6 Go and buy those shoes!! [speaker002:] Haha I will! Thank you!!! [speaker001:] Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I cannot access my account because I lost my phone for the two factor authentication [speaker001:] That's too bad, let me see if I can help with that. [speaker002:] Ok [speaker001:] To reset the two factor factor authentication I'll need to send a code to your email. Could I get your name or account ID? [speaker002:] Okay, I don't have my email address Joseph Banter I also don't have my account ID [speaker001:] That's a bit challenging, do you have your PIN number? [speaker002:] 508425 [speaker001:] Okay, I'm going to send the reset code to the email we have on file. [speaker002:] perfect [speaker001:] It's good to follow safe security practices, allow me to send you a link about security best practices. [speaker002:] Okay thank you for that [speaker001:] So that's all okay then, yes? [speaker002:] Yes [speaker001:] Is there anything else I can help with? [speaker002:] That is everything [speaker001:] Have a good day. [speaker001:] hello! how can I assist you? [speaker002:] I want to order some boots, but I am not sure if I can order the correct size. If I have to return them, what is your refund policy? [speaker001:] I'd be happy to help with that, let me research that for you [speaker002:] That would be great. [speaker001:] Our return policy depends on your membership level. Do you know your membership level? [speaker002:] Yes, I am a silver member. [speaker001:] Are you asking about the return policy or the refund policy [speaker002:] I would like to know the refund policy. [speaker001:] just so I can make sure I understand exactly what you need [speaker002:] I wasn't clear. Sorry. [speaker001:] OK, refunds are only available on items that haven't shipped yet. You would just need your order ID, username and email address handy before requesting a refund Is there anything else I can help you with? [speaker002:] No, that is all. Thank you. [speaker001:] You're welcome, have a great day! [speaker001:] Hello [speaker002:] I'm kind of in a bind. My car broke down last week, and I am seriously strapped for cash. I need to save some money somewhere. I'm hoping you can help me out with shipping. [speaker001:] Ok What type of help do you really need? [speaker002:] Can I move the shipping date to next week? That way I won't have to pay for the shipping. Please!!! I'm desperate! [speaker001:] I understand you now [speaker002:] So can you help? I need the cash bad [speaker001:] Yes I can Give me your full name [speaker002:] David Williams [speaker001:] Also give me your account id and order id [speaker002:] Account ID: 6BTM5IR51H Order ID: 3698272003 [speaker001:] What is the shipping status of your order? [speaker002:] Let's see here...it says delivered, but I'm at the office, so I don't know. I haven't seen it yet. [speaker001:] The item has already shipped and the date cannot be altered [speaker002:] Man! That stinks! I understand though. [speaker001:] What is membership level? [speaker002:] It'gold [speaker001:] I can only add a credit back into your account for the amount of the shipping fee [speaker002:] That's better than nothing! Thanks! [speaker001:] Just check back in the next 10 mins Will this be all? [speaker001:] Hello, how can i help you today [speaker002:] Hey, the website is running so slowly. I can't do anything, it's so slow it's unusable. [speaker001:] Sorry about that, could you try re logging into your account and seeing if it is still slow [speaker002:] Yes I will try that It's still very slow. [speaker001:] Okay, could you see if other websites are also running slow please [speaker002:] Yes they are running fine. It's just this site. [speaker001:] Okay, i will let our website team know that they are having issues and they will get to work on the issue. In the meantime if you know what you want to purchase i could do it on my end unless you want to wait [speaker002:] Okay thanks. Yes the CK shirt, $79. [speaker001:] Okay i bought it with the card on file and will have it shipped to your adress. Is there anything else i can do for you [speaker002:] I appreciate your help. I'll check back on the site in a few hours. No thank you very much. [speaker001:] Great, have a good day [speaker001:] Hi [speaker002:] Hi! How can I help you today? [speaker001:] Your company made a mistake I need you to fix it [speaker002:] Sure, what happened? [speaker001:] I bought a premium subscription from you recently. On my bill, I was charged twice for it I don't want to pay extra Can you fix this? [speaker002:] Absolutely. Can I please have your full name or account ID? [speaker001:] Joseph Banter Call me Joe [speaker002:] Alright, Joe, it will be just a moment! Do verify this, I'm going to also need the account ID and Order ID please. To* [speaker001:] MS5GSYICDZ 4728281063 [speaker002:] What is your membership level? [speaker001:] Silver [speaker002:] How much was the error? [speaker001:] Hmmm... [speaker002:] As in, how much were you overcharged. [speaker001:] I think that my subscription cost $75 And I was double charged for $150 So it was $75 extra [speaker002:] Unfortunately, since you are only a silver member there is nothing I can do about this. I am really sorry. [speaker001:] What?? That's not right I should have to be a Gold member to be treated fairly shouldn't, i mean I am so upset [speaker002:] My sincere apologies sir, but we can only refund up to $10 for silver. [speaker001:] I need to speak to a manager That's crazy!! I'm not paying twice Please connect me to your manager right now [speaker002:] I completely understand, I will get you in contact with the manager. What is your phone number? [speaker001:] 416-8168 [speaker002:] Great, I have forwarded it to the manager and he will contact you as soon as possible. [speaker001:] All right We'll see what he can do I'm not going to pay twice [speaker002:] Again, I apologize about this I completely understand. Is there anything else I can do for you today? [speaker001:] No, that was it [speaker002:] Great, you have a good day and I hope the manager is able to get this all sorted out for you. [speaker001:] Hello [speaker002:] Hello, how can I help you today? [speaker001:] Hello I was mistakenly charged for a subscription that I didn't want Could you help fix this, please [speaker002:] May I have your full name or an account ID? [speaker001:] Yes Name: Joyce Wu [speaker002:] And how did you discover this charge? [speaker001:] I received an email that a subscription was added to my account [speaker002:] Ok, I checked the system and you do appear to have been mistakenly billed. [speaker001:] OK that is a relief [speaker002:] I can remove that for you and issue a refund to you. [speaker001:] OK thank you! I appreciate it [speaker002:] Ok, the subscription is remove and your account will be credited. Is there anything else I can assist you with? [speaker001:] No thank you [speaker002:] Have a great day. [speaker001:] Hi! I have this premium subscription shopping service. I was supposed to receive some credits worth $40 as a result of a promotional package I had bought?? [speaker002:] Hi! Sorry about that. Yes I can help with that [speaker001:] Thank you [speaker002:] Can I have your name [speaker001:] I wanted to check if the credits are added to the account please Albert Sanders [speaker002:] Thank you for the information I have checked the system, I do not show they are missing. I actually see them one the account If you do not see them, try logging in and back out of your account [speaker001:] I see. I just wanted to make sure coz I received an email that said otherwise Thanks for your help [speaker002:] No problem, any other questions today? [speaker001:] Thats all. Thank you [speaker002:] You're Welcome! Have a great day [speaker001:] Hi! how can i help you? [speaker002:] Hi, I need to change my delivery date so I don't have to pay the extra fee [speaker001:] sure What is your name please? [speaker002:] I'm Albert Sanders [speaker001:] Can i plase have your account ID and Order ID [speaker002:] Sure, Account ID is BHHQQAKOQR and order ID is 5829875544 [speaker001:] What is the shipping status of your order? [speaker002:] My order statement says In Transit [speaker001:] Unfortunately, i can't change the delivery date once it is out for transit What is your memebrship level? [speaker002:] I'm bronze [speaker001:] Since you are bronze, i can add a credit back to your account for the amount of shipping. Is that okay? [speaker002:] Yes, that would be great [speaker001:] great! the credit has been added. Let me know if you have any quetisns [speaker002:] Nope, that it. thanks [speaker001:] havea. great day [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I need to return an item [speaker001:] And what is the reason for the return? [speaker002:] It is the wrong color. I order black but I need orange for a pride event [speaker001:] May I have your full name or account ID? [speaker002:] Sanya Afzal [speaker001:] May I have your username, e-mail address, and the order ID? [speaker002:] sanyaafzal849 sanyaafzal849@email.com 6757433758 [speaker001:] What is your membership level? [speaker002:] Silver [speaker001:] What is the purchase date of the item? [speaker002:] 2019-10-26 [speaker001:] Ok, I can process this return for you. What is your address for the shipping label? [speaker002:] 1816 n confers st Baltimore, tx 43567 [speaker001:] And would you like to return the item by mail, in-store, or drop it off? [speaker002:] mail [speaker001:] Ok, the return has been processed for you. [speaker002:] Thank you [speaker001:] Is there anything else I can help you with today? [speaker002:] no thank you [speaker001:] Have a great day. [speaker001:] Hello, my name is Ann. How may I help you today? [speaker002:] I would like to check the status of my account [speaker001:] I can help you with that. Can I have your name and account ID? [speaker002:] Albert Sanders [speaker001:] Thank you Mr. Sanders. Do you have your account ID? [speaker002:] AS121 [speaker001:] That's great. So, what information would you like me to look up for you? [speaker002:] I want to make sure my account is active because I get benefirs like experited shopping and discounts i applied for the premium subscription service [speaker001:] Alright, let me pull that up for you. Your account looks to be in order and you are eligible for expedited shipping. Was their anything else you wanted me to check on? [speaker002:] Yes does this include free shopping from out of the country? [speaker001:] International shipping is included under your current membership level. [speaker002:] Great. Thank u very much [speaker001:] You are quite welcome. Can I help you with anything else today? [speaker002:] No thats it thanks [speaker001:] Wonderful. Have a great day! [speaker001:] Hi I need help with an order [speaker002:] hello, thank you for contacting us today. How may I help you? [speaker001:] I think that the payment method isn't right can you fix it for me? [speaker002:] Oh, I'll do my best to help with this. Can you please provide me with your fist and last name? [speaker001:] Rodriguez Domingo [speaker002:] Thank you Rodriguez. I'll also need your account ID and orde I D to verify your identity. [speaker001:] my account id is R7DAPKT7IF My order id is 5905054380 [speaker002:] Thank you so much. Could you please tell me the shipping status of the order? [speaker001:] it says "order received" And I have the jacket [speaker002:] Alright perfect. We'll be able to get that sorted out right away. [speaker001:] great [speaker002:] What payment method would you like to switch to? [speaker001:] I want to pay by Paypal But I think I am paying by debit card right now [speaker002:] Alright no problem, Paypal sounds great. Ill go ahead and get that switched for you. [speaker001:] great [speaker002:] Alright you're all set. Was there anything else I could help you with today? [speaker001:] no thank you for fixing it [speaker002:] Thanks for shopping with us Rodriguez, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] i would like a refund i just brought the item but have changed my mind [speaker001:] I see, let me check on that for you. Could I get your name or account ID? [speaker002:] Alessandro Phoenix [speaker001:] could I get your username, email and order ID please? [speaker002:] aphoenix053@email.com order id 9362250722 [speaker001:] And your username? [speaker002:] ahpoenix053 [speaker001:] Thank you for that info. [speaker002:] ok [speaker001:] Are you sure that is the correct username, did you happen to forget it? [speaker002:] aphoenix053 [speaker001:] Okay, thank you for the information. [speaker002:] ok [speaker001:] What refund method do you prefer? [speaker002:] $84 [speaker001:] Would you like that as a gift card, add value, paper check, or credit card type refund? [speaker002:] credit card type refund [speaker001:] Can I have your account ID please? [speaker002:] aphoenix53 [speaker001:] Okay, a refund has been issued for you, is there anything else I can help with? [speaker002:] thank you. that is all [speaker001:] Have a nice day. [speaker001:] Hello, how can I help you? [speaker002:] i would like to keep my subscription and would like to know how much is due? i would like to pay any remaining balance to activate the subscription [speaker001:] Okay, so you want to check your subscription status and pay the bill if it's due, correct? [speaker002:] yes [speaker001:] I will need your full name, account ID, and order ID. [speaker002:] Albert Sanders. POXS8CFUTY. 8601737090 [speaker001:] It appears that your subscription is still active, and that you will have $14 due in three days. [speaker002:] ok thanks [speaker001:] I'll send you a link to check this yourself later. [speaker002:] thanks [speaker001:] Just remember to pay your bill in three days. Is there anything else you need? [speaker002:] ok. that is all [speaker001:] Okay, thank you and have a wonderful day. [speaker001:] hi how can I help you? [speaker002:] i want to get a premium membership [speaker001:] Let me get that information for you. Are you already one of our members? What is your name please? are you there? OK, well perhaps you will comeback later [speaker001:] Thank you for contacting Acme brand. May I have your name please? [speaker002:] yup, it's DavidWilliams. [speaker001:] thank you david. how can I help you today? Are you still there? [speaker002:] I'm sorry yeah i'm here. When does the annual sale begin? I want to buy some stuff but I don't have a lot of s pare cash. [speaker001:] Sure i will be happy to look into that for you, one moment please. The annual sale usually occurs during the last week of January. It started on January 23rd this year. Please subscribe to our newsletter to be updated on the next one! [speaker002:] So is it over already? [speaker001:] Yes, it ended on January 31st. [speaker002:] oh well. I guess I'll have to wait till next year. [speaker001:] Is there anything else I can do to help you? [speaker002:] nope that is it thanks [speaker001:] great. thank you for being a customer. have a great day [speaker001:] Hi how can I help you? [speaker002:] Hi I have a question about a jacket you have on your site it's the calvin klein jacket [speaker001:] sure, what can I answer about the jacket? [speaker002:] I was wondering if it was a good jacket if it is windy or cold? [speaker001:] It's a great jacket for both. It's designed to be windproof and it's insulated to keep you toasty warm Any other questions about that jacket? [speaker002:] no that's it thanks! [speaker001:] you're welcome! have a great day! [speaker001:] can you tell me what the shirt is made of how many colors does it come in [speaker002:] Hello, our shirts are most commonly made from pure cotton, with a 90% cotton and 10% linen blend. To be sure, you can check the label on the collar to indicate what material it is made out of. [speaker001:] thank you How wide is the collar of the shirt? What are the different sizes that the shirts comes in [speaker002:] Hello, the standard collar is 15 inches. We also have a smaller collar at 14 inches and large one that is 16 inches. [speaker001:] does it have any different logos or styles [speaker002:] Our shirts come in a variety of sizes. If your desired size is listed as empty online, that means we are currently out of stock. We will refill our stock the second week of each month, I suggest checking back then. [speaker001:] what are the different colors that it comes in [speaker002:] Hello, I suggest checking online for all of the colors we offer. I do not have any further information on that, sorry about that. [speaker001:] What is the length of the shirt [speaker002:] The length of the sleeve is 32 inches on the small size, 34 inches on the medium size and 36 inches on the large size. [speaker001:] What is the logo on the shirt [speaker002:] I am not sure what the logo is. I would suggest checking online as we have a variety of shirt styles. Is there anything else I can help you with? [speaker001:] that will be all [speaker002:] Have a great day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] I need to make a complaint. This Calvin Klein jacket is WAY overpriced at $74. Your competition is selling it at only $50! [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Joseph Banter [speaker001:] To continue assisting you, may I please get your Account ID and Order ID? [speaker002:] BMWWVDQOXU 7866980649 [speaker001:] Thank you, Joseph. I know it's frustrating; however, sometimes prices do change based on availability. [speaker002:] Well that's really unacceptable. [speaker001:] I understand, and I apologize. [speaker002:] Can't you do anything about it? [speaker001:] Joseph, may I offer you a complimentary promo code? It will be good for 20% off your next purchase. [speaker002:] Well, it's not enough to make up for the price discrepancy. But I'll take it, I guess. [speaker001:] I understand, and I do apologize. You may use promo code "PXFXT" on your next order. Is there anything more I may help you with today? [speaker002:] No. I'm satisfied for now. [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] welcome! how can I help? [speaker002:] Hi there, I'd signed up for your premium subscription shopping service, but I was wondering if I could get an extension because I wanted more time to get the money? [speaker001:] let me check on that for you [speaker002:] Thank you so much. [speaker001:] what is your name please? [speaker002:] My name is Crystal Minh. [speaker001:] I need to verify your identity. may i have your account & order id please? [speaker002:] Of course. My account ID is WO8LRJ8UBW and my order ID is 3451064681 [speaker001:] and are you one of our members? [speaker002:] I'm a guess level member at this time. [speaker001:] hmm [speaker002:] guest* [speaker001:] I am afraid that there is nothing I can do in that case. I cannot authorize that I am so sorry [speaker002:] I understand, I really wanted to check, thank you so much for your understanding and help. [speaker001:] wow, that is very n ice of you again, my apologies [speaker002:] That's alright.:] [speaker001:] i wish all of our customers were so understanding! is there anything else? [speaker002:] No that was all the questions I had; thank you for your time.:] [speaker001:] thanks for being our customer & have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp how may I help you? [speaker002:] I'd like to move my shipping to next week So I don't pay shipping fees [speaker001:] Ok I would be happy to assist. [speaker002:] Thank you [speaker001:] May I have your full name and account number? [speaker002:] Yep the name is Domingo Rodriguez and the account ID is LFVWTST26Y [speaker001:] Thank you. May I have your order id please? [speaker002:] Sure it is 2643837701 [speaker001:] Thanks Domingo, have you had a name change andor is there any misspelling? I having a hard time pulling up the account. [speaker002:] No everything is the same Rodriguez Domingo [speaker001:] Great, I have your identity verified. Do you know the shipping status? [speaker002:] Delivered [speaker001:] May I have your membership level please? [speaker002:] Sure it is Guest [speaker001:] Since the item has been delivered, unfortunately the date cannot be altered. [speaker002:] Oh okay [speaker001:] Is there anything else I can help you with? [speaker002:] No that is it [speaker001:] Thank you for contacting AcmeCorp, you have a great day. [speaker001:] hi! i am interested in a pair of jeans and want to learn more [speaker002:] Hello!, thank you for reaching out to us! [speaker001:] can you tell me how to remove grass tains from the michael kors jeans [speaker002:] Sure thing, let me see if I can find that information for you. Alright I have a few directions for removing grass stains for oyu. The best way will be to soak a sponge in undiluted white vinegar and dab lightly on the stain. [speaker001:] oh that doesnt sound too hard! [speaker002:] Dry it with a paper towel and keep repeating that as needed. After wards, to keep the color bright. Turn the keans inside out an wash them as normal with cold water. jeans* [speaker001:] that sounds great [speaker002:] Was there anything else I could help you with today? [speaker001:] thank you so much nope [speaker002:] Not a problem! Thank you for shopping with us! Have a great day! [speaker001:] Hello! How may I help you? [speaker002:] Hi, I can't get into my account. I lost my phone for my 2 factor. Can you help me? [speaker001:] Of course! [speaker002:] Thanks. What do you need? [speaker001:] I will be able to reset your 2 factor authorization for you. I will need your email to do so. Can I have your full name or Account ID? [speaker002:] Sanya Afzal [speaker001:] Okay! I am in your account. May I have your email address? [speaker002:] I don't have that info with me. Can I verify with my phone number? Or security answer? [speaker001:] Do you have a pin number? [speaker002:] No. [speaker001:] We can also use your security question. What is your mother's maiden name? [speaker002:] Livingston [speaker001:] Okay! I Have sent the reset to the email address you have on file. [speaker002:] Thank you [speaker001:] Be sure to check your email in a secure location to ensure complete safety. A link should be in your email. Is there anything else I can help with? [speaker002:] Yes, do you know where I can find water? hoarders have bought it all. [speaker001:] Oh, I am so sorry. I do not know. You do not have tap water? [speaker002:] No, I do. I was just testing to see if this was a person or a bot. [speaker001:] This is a person. I hope you have a great day! Goodbye! [speaker001:] Hi, how do i change my phone number on my account? It is off by one digit. Thanks. [speaker002:] Sure, I can make that change for you. Can I get your full name please? [speaker001:] Sanya Afzal [speaker002:] and what phone number do we currently have for you? [speaker001:] 744-524-2147 It should be 744-424-2147 [speaker002:] Next, I need to verify your identity. Can I get your username and zip code please? [speaker001:] sanyaafzal755 zip 43656 [speaker002:] Alright, I have got your account updated with the corrected phone number. Is there anything else I can do for you today? [speaker001:] Great, thank you very much. That is all I need. [speaker002:] No problem. You have a great day. [speaker001:] Hello, how can I help you today? Hello? [speaker002:] hello [speaker001:] how can I assist you? [speaker002:] i would like to request a refund on an item i got [speaker001:] Glad to help. May I have your full name please? [speaker002:] Crystal Minh [speaker001:] thanks Crystal. What is the reason for the refund? [speaker002:] just changed my mind [speaker001:] Okay. Can you please let me have your username, email address and Order ID to validate this purchase? [speaker002:] my username is crystalm288, email is crystalm288@email.com and my order id is 2413661182 [speaker001:] Perfect. How do you want to get the refund? [speaker002:] 94 [speaker001:] I mean do you want it to be returned in form of gift card, paper check or to your credit card on file? [speaker002:] credit card will be fine [speaker001:] Okay. [speaker002:] thank you thank you [speaker001:] I need your account id to process the refund please. Do you have account id? [speaker002:] QUUQ9WKNJN [speaker001:] the refund has been made. [speaker002:] alright [speaker001:] Is there anything else that I can help you with? [speaker002:] no that's all [speaker001:] Have a nice day! [speaker001:] Hello [speaker002:] Hi How can I help you today? [speaker001:] I have an issue with my account. I believe that I am missing credits worth 40 dollars that I should have. [speaker002:] ok I can help you with that You want to check if there are credits missing from your account, correct? [speaker001:] Yes [speaker002:] Can I have your full name or Account ID please? [speaker001:] My name is Crystal Minh [speaker002:] Ok Ms. Minh I have pulled up your account. Where did the credit come from? Did you return an item somewhere? [speaker001:] The credit came from a subscription refund. [speaker002:] ok thank you. I am going to check if this is an error on our side now. [speaker001:] Ok thank you [speaker002:] It looks like this is an error on our side. I can help you get your credits to your account. [speaker001:] Great thank you so much [speaker002:] Your welcome, I am going to create a promo code for $40 and then send it to you [speaker001:] Awesome thank you [speaker002:] You're welcome! Ok the promo code has been sent to the email saved on file in your account. Is there anything else I can help you with today? [speaker001:] I think that'll be it. Thanks! [speaker002:] Have a great day and enjoy shopping! [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi! I just want to complain because several items are always out of stock on the website [speaker001:] I'm so sorry to hear that. I'll do what I can to assist and alleviate your complaint Could I have your Full name please? [speaker002:] thank you [speaker001:] This is just to pull up your account and potentially notify you when items come back in stock. [speaker002:] Crystal Minh [speaker001:] Thank's so much Crystal. For the time being I'm goign to file a report with our purchasing department and let them know they need to be more on top of keeping items in stock. Was there anything else you would like me to do? Are you still there Crystal? [speaker002:] Yes still here Nothing else thank you [speaker001:] Alright, Thank you for letting me know about the shortage of items Crystal. Have a great day! [speaker001:] Hello, how may I assist you today? [speaker002:] I was going to login to my account but I have forgotten my username, could you look it up with my name Alessandro Phoenix? [speaker001:] Can I have your zip and email address? [speaker002:] 29548 aphoenix54@yahoo.com [speaker001:] I found your account. Your username is aphoenix1 Can I help with anything else? [speaker002:] no that was all thank you [speaker001:] Great. Have a wonderful day! [speaker001:] Thank you for choosing AcmeBrands! How can I help you? [speaker002:] Does this shirt shrink after putting in the dryer? [speaker001:] Let me check for you. Hot water and air do indeed shrink them, so you must be careful there. The best thing to do is wash with cold water, and then I would recommend drying them naturally on a line, or something like that, instead of using a dryer. [speaker002:] Thanks for the info. [speaker001:] You're welcome! Can I help you with anything else today? [speaker002:] no [speaker001:] Okay, have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I am inquiring about membership levels [speaker001:] OK. I can help. One moment. Did you want to know the various levels? [speaker002:] Do you have the packages with pricing? [speaker001:] Sure, I can check. We have gold, silver, and bronze. We do not sell membership. To qualify, you need certain purchase levels. Bronze is 500 or more silver is 1000 or more [speaker002:] Got it okay. I am looking to make a larger purchase [speaker001:] gold is 2000 or more in last year [speaker002:] what do I get for being a member? [speaker001:] Gold members get unlimited returns Silver and bronze get returns based on a certain number of days Gold gets the benefit of doubt in any disputes Silver and bronze get benefit if it is within a number of days [speaker002:] Are there any other benefits. I am very particular when I order so I don't forsee any returns happening. [speaker001:] Yes. Free shipping for gold members. Silver and bronze get a reduced shipping rate [speaker002:] How much is shipping usually? [speaker001:] Shipping is usually 5.99 but it varies due to size [speaker002:] Okay those were my questions thank you [speaker001:] You're welcome. Have a great day. [speaker001:] Hello what can I do for you today [speaker002:] Hello, would I be able to add a Calvin Klein jacket to my order? I forgot to add it to my shopping cart. The order id is 5496537189 [speaker001:] Okay, give me a moment and I'll have everything I need to help you. Can I have your full name? [speaker002:] Crystal Minh [speaker001:] And your account ID? [speaker002:] J2VGK7HMCV [speaker001:] Do you know what the shipping status is? [speaker002:] In Transit [speaker001:] Well since we've already sent it out it's too late to add something to your order, but may I know your membership level to see what I can do for you? [speaker002:] Guest [speaker001:] Since you're a guest there's sadly nothing I can do for you. If you'd like the Calvin Klein Jacket you're going to have to make a separate order. Sorry about all this. Is there anything else I can do for you today? [speaker002:] No I'll just put in a separate order [speaker001:] Well then, have a wonderful day! [speaker001:] Hello, how may I help you today? [speaker002:] Hi I want to check a shipping issue because the cost of shipping was too high. [speaker001:] Sure thing, I would be happy to help with that. Can you send me your account ID? [speaker002:] Account ID: WIYBTLS2BL [speaker001:] Thank you, and if you could give me your username, email address, and order ID, I can get your order pulled up. [speaker002:] Username: joycewu3 Email Address: joycewu3@email.com Order ID: 7637801417 [speaker001:] Thank you very much. Can you tell me what the current status of your delivery is? If it's "Order Received", or "In Transit", I can go ahead and waive that shipping fee for you. [speaker002:] In Transit [speaker001:] Fantastic, let me initiate a refund for that fee for you. Ok, you should be receiving a refund for that shortly. Is there anything else I can help with? [speaker002:] No but thank you [speaker001:] Sure thing, enjoy the rest of your day! [speaker001:] Thank you for being an AcmeBrands shopper! How may I assist you? [speaker002:] The promo code I'm trying to use keeps saying it's invalid. I just got it 2 days ago. [speaker001:] Let me see what happened. May I have your full name? [speaker002:] David Williams [speaker001:] I have discovered that there is indeed an issue with your promo code. I'll generate a new one for you right now. [speaker002:] Ok, thanks [speaker001:] Your new promo code is: NY5NE [speaker002:] Great, that's all I needed. [speaker001:] Great! Have a nice day. [speaker001:] Hello! I need your help with a very important task I am going to a job interview for my dream job as a tour guide in New York City and I want to look good at the interview I found a jacket that I think could help me look good and I had some questions about it It's the $89 jacket by Calvin Klein Hello? [speaker002:] hi there, sorry, the notification sound didn't work i can help you with that [speaker001:] Okay great [speaker002:] what would you like to know? [speaker001:] Can you tell me if the jacket comes in a large? Hello? Does it? I wear a large [speaker002:] sorry my system is laggy. Does it show on the website that we have a large? [speaker001:] Oh, yes Now that I'm looking I see that they have a large Great! Also, I'm a Gold member [speaker002:] oh good [speaker001:] Do you know if that gives me any deals on the jacket? Or faster shipping for the jacket? [speaker002:] well our gold members get free shipping [speaker001:] Oh great How about a discount on the jacket? I don't have a lot of money since I'm applying to jobs right now [speaker002:] i see. we try to help out our Gold members when we can [speaker001:] Great:] [speaker002:] i need to verify your identity what is your name? [speaker001:] Rodriguez Domingo [speaker002:] do you have your account ID? [speaker001:] I don't have it right now Sorry [speaker002:] i see [speaker001:] My address is 2311 1st Ave San Mateo, CA 86427 if that helps [speaker002:] could i have your email? [speaker001:] it's rdomingo@gmail.com [speaker002:] thank you that worked. [speaker001:] Great! [speaker002:] your subscription is active, but today is the final day, so let's get that order in [speaker001:] So if I order soon I get a discount? [speaker002:] let me get the system to generate a promo code for you right now since you are a Gold member [speaker001:] Okay great [speaker002:] Here you are, use 4C5ID to get 20% off [speaker001:] Thanks so much! I will order the jacket today [speaker002:] glad that i could help is there anything else? [speaker001:] I think that's it I don't have other questions [speaker002:] OK don't forget to submit the order! Have a great day! [speaker001:] Hello! Thank you for contacting us today. How can I help you? [speaker002:] I want to know status of my order, shipping wise? [speaker001:] Sure I can look into that for you. Can you give me your name please? [speaker002:] Crystal Minh [speaker001:] Thank you, Crystal. Can I get your Account ID and the Order ID as well? [speaker002:] SUFC5CP9MX Order ID: 1315254864 [speaker001:] Perfect! After all that can I please also get your username and email address? Are you still there? [speaker002:] Email Address: crystalminh116@email.com Account ID: SUFC5CP9MX Username: crystalminh116 [speaker001:] Okay did you have a particular question in regards to shipping? [speaker002:] I want know if shipped? [speaker001:] Okay, the item has not shipped yet. Would you like me to change the date that the item should arrive to you? [speaker002:] Yes., ASAP been waiting awhile [speaker001:] I'm sorry about that. I have updated the account. [speaker002:] Thanks [speaker001:] The order should arrive in a day Is there anything else I can help you with today? [speaker002:] No [speaker001:] Thank you and have a great day! [speaker001:] Hi, what can I help you with today? [speaker002:] I would like to buy something but it won't accept my credit card. It keeps saying invalid. [speaker001:] Okay, I will help you troubleshoot. Can you try to log out and then back in and try again. [speaker002:] ok That didn't help [speaker001:] Okay, what is the expiration of the card? [speaker002:] Expiration is 1224 [speaker001:] Okay, it looks like I am going to have to make the purchase on your behalf. What items were you trying to purchase? [speaker002:] Calvin Klein jacket for $59 [speaker001:] Okay that purchase has been made for you I am sorry about the problem, is there anything else I can help you with [speaker002:] No, that's it [speaker001:] Okay, great have a nice day [speaker001:] hello my name is Albert Sanders I want to know the price of overnight shipping because I are thinking of buying stuff [speaker002:] Do you have an account with us? [speaker001:] YES [speaker002:] One moment please. [speaker001:] OK [speaker002:] Do you have a membership level with us? [speaker001:] YES, SILVER [speaker002:] It sill cost silver members $20 extra for overnight shipping. [speaker001:] OK [speaker002:] Do you need an order upgraded to overnight shipping? [speaker001:] Not right away [speaker002:] Is there anything else I can help with? [speaker001:] no, thats it [speaker002:] Have a great day. [speaker001:] Hi! How can i help you toda [speaker002:] Hi, the other day I signed up for the premium subscription service, but I was charged double the price. [speaker001:] oh im sorry! whats your full name [speaker002:] Sanya Afzal [speaker001:] can i also have your accocount id and order id [speaker002:] Account ID: R67MR9C096 Order ID: 7523989272 [speaker001:] What is your membership level' [speaker002:] silver [speaker001:] What is the amount for? [speaker002:] $99 [speaker001:] Silver members get a refund for under 10 dollars. Let me check if this is a valid issue in our system. Great, you get a full refund\ [speaker002:] Okay, so the extra $99 will be refunded? [speaker001:] yep you should see it on your original payment method do ou need anything els [speaker001:] Hi how can I help you [speaker002:] I have a question about an order I just received I ordered a Guess shirt but when it arrived it had a stain on it I'd like to get this returned and a new one sent out to me please [speaker001:] Do you want to know how to clean the stain or to return the item? OK sorry, typing at the same time there [speaker002:] return [speaker001:] We'll get that return taken care of What's your full name [speaker002:] Rodriguez Domingo [speaker001:] Then also useer name, email and order id [speaker002:] rdomingo206 rdomingo206@email.com 6332371266 [speaker001:] Great, and what's your membership level? [speaker002:] guest [speaker001:] And when was the purchase made? [speaker002:] March 10, 2020 [speaker001:] Great, you're within the 30 day teurn period. I just need your full address for the return label [speaker002:] 2973 Primrose Ave San Mateo, CA 18236 [speaker001:] And do you want to do the return by mail, in store or drop off center? [speaker002:] mail [speaker001:] Great, a return label has been sent to you email, you should be all set. Anything else today? [speaker002:] and my refund? [speaker001:] The refund will be applied to your account when the returned item is recieved [speaker002:] ok [speaker001:] Anything else? [speaker002:] no [speaker001:] Have a nice day [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you today? [speaker002:] Hi...I just received my delivery time but I won't be able to make it to be home Can you help me with this? [speaker001:] I should be able to help with this, you wanted to change the delivery date correct? [speaker002:] Also the hour....I asked for a delivery time in the afternoon but they put it in the morning when I am not home. Is it possible to put it a day later in the afternoon so I am home? [speaker001:] Thank you so much for clarifying, lets go ahead and get that sorted. First could you provide me with your full name and account ID? [speaker002:] My name is Alessandro Phoenix and the account id is VY5XRU6CMN [speaker001:] Thank you, and can I also have the order ID please? [speaker002:] of course...it is 1984506136 [speaker001:] Alright let me check the system to see if the delivery time is for the afternoon just in case. Alright it looks like it is indeed scheduled for early in the day so let's get that changed for you. [speaker002:] Thank you so much! [speaker001:] Is the same day but in the evening good for you? [speaker002:] That would be perfect! [speaker001:] Alright, the order has been updated and you're all set. Is there anything else I can help you with? [speaker002:] Thank you so much for doing that for me....that will all be all for today! [speaker001:] Have a great day and thank you for shopping with us! [speaker001:] Hello, how may I help you today? [speaker002:] Hi I bought a calvin klein shirt but changed my mind and I want a refund [speaker001:] Can you please tell me the reason for your return? [speaker002:] I just don't want it anymore I found shirt I like more [speaker001:] Sure, no problem. Can I please have your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] Can you please tell me your username, email address, and order ID so that I can look up your order details? [speaker002:] Username: normanbouchard953 normanbouchard953@email.com Order ID: 7953759673 [speaker001:] Thank you. How would you like to receive your refund? Available options are gift card, account credit, paper check, and credit card. [speaker002:] account credit [speaker001:] Can you please tell me your account ID so that I can apply the credit to your account? [speaker002:] Account ID: MIXOA5LW9Z [speaker001:] Can you please tell me the price of the shirt? [speaker002:] $84 [speaker001:] Your refund of $84 has been successfully processed. Is there anything else I can help you with today? [speaker002:] great no, that's it [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi, I'm trying to access my account but I lost the phone I have set up for the two factor authentication. [speaker001:] No worries, I can help you with that. Can I have your full name? [speaker002:] Sanya Afzal [speaker001:] And your email? [speaker002:] Email Address: safzal84@email.com [speaker001:] Okay, I'm going to send you the reset code for your account. Along with that I'll be sending you some information on safety practices for future refernce. [speaker002:] Ok and that will be coming to my email? [speaker001:] So everything else you need to do should be outlined in the email. Yes [speaker002:] Perfect. Thanks. [speaker001:] Is there anything else I can do for you? [speaker002:] That's all. [speaker001:] Well then have a nice day! [speaker001:] Hello, what can I do for you? [speaker002:] hi, i need to access my account but i forgot my username [speaker001:] Okay, can I have your name [speaker002:] Sanya Afzal [speaker001:] Okay, can I have your zip code and email address [speaker002:] NY 94192 and my email is hockeyisgod11@gmail.com [speaker001:] Thank you, your username is safzal1 Is there anything else I can help you with? [speaker002:] no thank you for your help [speaker001:] Have a good day [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Hi My promo code is invalid or something I only got it 5 days ago so... [speaker001:] I'm sorry your having a problem with your promo code. Can I have your name or account ID? [speaker002:] Chloe Zhang [speaker001:] I'm sorry that you were given an invalid code, but I'd be happy to provide you with a new one. [speaker002:] Thanks I appreciate it Thanks for fixing this up for me right away, I can't wait to order some new clothes [speaker001:] You can use code T0WXD for your next purchase. You're welcome. Is there anything else I can help you with today? [speaker002:] Nope thats all [speaker001:] Great! Enjoy your evening! [speaker001:] welcome, how can I help you? [speaker002:] Can you please tell me if the Guess boots for $59 come with a warranty? [speaker001:] let me see what I can find. Yes! they are guaranteed to be free of defects for 12 months from date of purchase that is, defects in amterial AND workmanship [speaker002:] Great, thank you [speaker001:] this does not apply to normal wear & tear, naturally [speaker002:] ok [speaker001:] they are just well-made, quality gear is there anything else? [speaker002:] no, thanks [speaker001:] ok great, hope you love your boots [speaker001:] Hi how may I help you today? [speaker002:] Hi, i am a question about the status of my subscription i have* [speaker001:] I can sure help you with that! One moment please. do you want to know the status to add sercvices? [speaker002:] not really, i am looking to just pay for my current services [speaker001:] Oh so you want to know the status for billing related things is that correct? [speaker002:] Yea, that sounds right [speaker001:] do you want to know the status for whether it's active or the due date or the amount due? [speaker002:] i want to know when its due [speaker001:] ah ok I can check that for you [speaker002:] wonderful [speaker001:] to do that, can you give me your full name or account id? [speaker002:] Name: Albert Sanders [speaker001:] so I can pull up your account. OK. So I need to now verify your identity can you please give me your account id and order id? [speaker002:] Account ID: ILHXESFYFQ i can't see the order ID [speaker001:] it might be under order statement can you find it? [speaker002:] oh, yea, there it is! 5478568599 [speaker001:] awesome. ok your identity is verified and I'm checking the status for you now. it was due yesterday for $55 it's active so it's already paid [speaker002:] ok, good to know [speaker001:] so don't worry about it [speaker002:] i was hoping it would go through [speaker001:] yeah I'll send you a link now so you can look it up in the future yourself [speaker002:] ok [speaker001:] to log in to your account you'll need your username do you know what that is? [speaker002:] umm, nope [speaker001:] it's albertsanders1 sorry my mistake it's asanders1 [speaker002:] got it [speaker001:] that'd be all for this issue is there anything else I can help you with? [speaker002:] yea, i'm good, the subscription is paid [speaker001:] yes have a nice day then! [speaker001:] Hi! How can I help you today? [speaker002:] I wanted to manage my shipment I ordered the wrong item [speaker001:] Sure, I can help you with that. What is your full name? [speaker002:] Joseph Banter [speaker001:] And what is the shipping status on the order? [speaker002:] Delivered [speaker001:] And what is your username, email address, and order ID? [speaker002:] jb044769 jb044769@email.com 5991342083 [speaker001:] Okay, since it has been delivered, I cannot update the order. However, you will be able to return if you choose to do so. [speaker002:] Ah, alright. I'll do that another time then. [speaker001:] Okay, sorry about that! Anything else I can help you with tonight? [speaker002:] that was all [speaker001:] Okay, have a great day! [speaker001:] Hello, how can I help you? [speaker002:] There should be a $100 refund applied to my account and I just wanted to make sure it's there. [speaker001:] Sure, I can check on your refund status for you. What is your full name? [speaker002:] Norman Bouchard [speaker001:] Alright, next I need your username, email address tied to your account, and the order ID that the refund is tied to. [speaker002:] Username: normanbouchard727 email:normanbouchard727@email.com Order ID: 2184392210 [speaker001:] Alright, I am seeing the refund on your account. It was initiated via chat is is currently applied to your account [speaker002:] Thank you. I have another item from that order I would like to return and have applied also. [speaker001:] What is the product you want to initiate a refund on? [speaker002:] The Michael Kors shirt on that same order #. Price was $69 [speaker001:] All set. I added an additional 69 dollars to the refund which puts a total of 169 dollars on your account [speaker002:] Sweet! Thank you! [speaker001:] No problem. Is there anything else I can do for you? [speaker002:] Not today. Thank you! [speaker001:] Have a great day. [speaker001:] Hi! How can I help you today? [speaker002:] Hi. I wanted to check the status of my order. I think the delivery time is wrong. [speaker001:] No problem, just a moment. Do you just want to see the status of it or change it? [speaker002:] I guess I'll need it changed. [speaker001:] Alright, Can I please have your full name or account ID? [speaker002:] Crystal Minh [speaker001:] In order to validate your purchase, I need your username, email address, and order ID. Actually, my apologies. I will only need your Order ID. As well as the account ID. [speaker002:] Order ID: 2518583103 Account ID: BHMTYRI1PC [speaker001:] I have updated the delivery time to the evening, is there anything else I can do for you today? [speaker002:] No, that will be great, thanks. [speaker001:] Great, thank you for contacting AcmeCorp and have a good day! [speaker001:] Hello and thank you for contacting AcmeBrands. How can I help you today? [speaker002:] Hi, I'm looking to make a few purchases and I'd like to know how much overnight shipping costs? [speaker001:] Sure. Can I get your name please? [speaker002:] Yeah, Joseph Banter [speaker001:] Thank you, Joseph! Let me look up those costs for you. Okay, Joseph. Do you live in the United States? [speaker002:] Yes, in WA [speaker001:] Perfect. So overnight shipping is all based upon weight. Any items that are 5 pounds or less are $39.99. Anything that is 10 pounds or less is $54.99. And all other items are $69.99. [speaker002:] Okay, that's good to know [speaker001:] Can I help you with anything else today? [speaker002:] No, that's all I needed to know [speaker001:] Thank you, Joseph! Have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I forgot about an item I wanted, can you add that to my order? [speaker001:] Sure, just to clarify, you wanted to add something on to your order? [speaker002:] correct the guess shirt [speaker001:] Great, can I get your full name or account ID? [speaker002:] Norman Bouchard [speaker001:] Thanks Norman. I'll also need your Account ID and order ID to verify your identity. [speaker002:] VMERIZJOY2 0694105173 [speaker001:] What is the shipping status of the order Norman? [speaker002:] Delivered [speaker001:] And may I ask your membership level? [speaker002:] Guest [speaker001:] Since the item has already been delivered I can't add to it. You can go back online and order the new item though. [speaker002:] Alright i suppose I will have to do that then [speaker001:] Is there anything else you needed today Norman? [speaker002:] that was all thanks [speaker001:] thanks, you have a good day. [speaker001:] Hello, I was checking on my refund [speaker002:] Hi, I can help you with that. [speaker001:] I would like to know the state of my refund [speaker002:] Could I please have your full name? [speaker001:] I also want to add an item to my request My full name is Alessandro Phoenix [speaker002:] Hi Alessandro. You would like to check the status of your refund and add an item to it, correct? [speaker001:] Correct, I want to check my refund status and add an item to it. I'd like to add the Guess Jeans for $99. [speaker002:] Okay, could I also have your Username, Email Address, and order ID so I can pull up the order? [speaker001:] My username is alessandrop085 My email address is alessandrop085@email.com My order id is 9869847023 Are we good? [speaker002:] Okay, it says here that your refund is Not Started and the payment method used was by phone. If that is satisfactory we can add the item to the refund [speaker001:] Please do so Thank you [speaker002:] Okay one moment while I add the item The new total for the refund will be $99, is that correct? [speaker001:] Yes That is good Thank you for your help [speaker002:] You're refund has been updated, is there anything else? [speaker001:] Nothing more [speaker002:] Have a good day! [speaker001:] Hello! Thank you for shopping with AcmeBrands. How may I assist you? [speaker002:] Hi I have a question about a product. it's the michael kors jacket [speaker001:] I'll be glad to help you with that. May I get your full name, please? [speaker002:] Sanya Afzal I was wondering how you wash it. Is it washing machine or dry clean only? [speaker001:] Sure thing Sanya! One moment, please. Good news! The jacket may be washed and dried as normal, in regular machines. [speaker002:] oh that's great [speaker001:] The fabric is high quality and not prone to excessive wear and tear. [speaker002:] I was wondering about dry cleaning bills lol [speaker001:] We do recommend cold water washing and a lower heat dry cycle, when possible. I completely understand!:] [speaker002:] ok that's good to know thanks! [speaker001:] Is there anything more I may help you with today? [speaker002:] that's it [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Hi, thank you for shopping with AcmeCorp! What can I help you with today? [speaker002:] Hi. I am checking status of refund please [speaker001:] What is the name on the account? [speaker002:] Rodriguez Domingo sorry my kids are fighting [speaker001:] No problem, I know how that can be! What is your username, email address, and order ID number? [speaker002:] I d also like to see if you got tomy Hilfiger shirt back rodriguezd308@email.com rodriguezd308 2693 Lexington Ave Baltimore, CA 98831 [speaker001:] Do you have the order ID number also? [speaker002:] 4262596629 [speaker001:] It looks like we have received your shirt and the refund is still in progress. The payment was initiated by chat, does that sound correct? [speaker002:] yes I should be getting 194 total back on my card [speaker001:] Great, it should just be a couple more days for that to be completed for you! [speaker002:] ok thanks have a nice day. it's down pouring here with t storms [speaker001:] You're welcome. Is there anything else I can do for you today? [speaker002:] no ty [speaker001:] Yes this weather is terrible! Stay safe, and hve a great day! [speaker001:] Hi, how can I help you? [speaker002:] I just received my order and it had a stain on it. [speaker001:] Oh, I'm so sorry, I can help you with that [speaker002:] I would like to return them. [speaker001:] may I have your name please? [speaker002:] Norman Bouchard [speaker001:] thank you, may I have your username, email address and order ID please? [speaker002:] Email Address: normanb3@email.com Username: normanb3 Order ID: 4788515869 [speaker001:] And what is your membership level Norman? [speaker002:] Bronze [speaker001:] Was your purchase made in the past 90 days? [speaker002:] No. [speaker001:] ok, because it has been more than 90 days unfortunately we would not be able to accept a return on the jacket. Is there anything else I can help you with today? [speaker002:] Can there be an exchange? The tags are still on and these jeans have never been worn. This is not acceptable to me. [speaker001:] I'm sorry but there is nothing more that I can do to help you if it has been more than 90 days since you made the purchase. I would recommend trying to remove the stain. [speaker002:] That is not helpful and disappointing. [speaker001:] Again, I am very sorry, do you have any other questions? [speaker002:] Can you refer this to a manager? [speaker001:] I will try. Have a good day [speaker002:] OK [speaker001:] can I have your phone number so they can contact you? [speaker002:] 288-0475 [speaker001:] OK, I have noted your account. Thank you and have a good evening [speaker001:] Hello. Thank you for contacting Acme. May I have your name please? [speaker002:] Alan [speaker001:] Thanks Alan. How can I help you? [speaker002:] It looks like the premium subscription was added to my account even though I did not add it. [speaker001:] Okay, what is your last name and account ID? [speaker002:] Wu and number is 777654 Thank you [speaker001:] When did you realize that this happened? [speaker002:] This morning [speaker001:] Did you notice on your bill? [speaker002:] Yes I did. I need to be refunded please [speaker001:] did you see this from an email? [speaker002:] Thank you, I did not. I looked at my bill and it was on there [speaker001:] How much were you charged? [speaker002:] 30 dollars [speaker001:] Okay great, I went ahead and removed that subscription for you, and I also refunded you of 30 dollars. is there anything else I can do for you? [speaker002:] Thank you a bunch. That's all I needed [speaker001:] have a great day [speaker001:] Hi, how may I help you? [speaker002:] Hi! I am Crystal Minh I want to see if I can cancel my order I really cannot afford the shipping and just realized how much I paid! It's crazy. [speaker001:] ok, I can help with that [speaker002:] thank you [speaker001:] do you want to slow your shipping so you don't have to pay the shipping fees, or cancel the entire order? [speaker002:] I just would like a refund please! My order is 1575077015 [speaker001:] Sure I will help put that through [speaker002:] Ok thanks! [speaker001:] your welcome do you have your email and username? [speaker002:] crystalminh958 crystalminh958@email.com [speaker001:] Do you have an Account ID? If you don't have an Account ID, you can get your refund by Check or Gift card [speaker002:] Yes [speaker001:] If you do have an Account ID you can also have the option of credit back to your account, or a credit card refund [speaker002:] Account ID: MPVJHI1QYH [speaker001:] great, would you like me to credit it back to your account? [speaker002:] yes that would be great [speaker001:] Do you know how much money your purchase cost? [speaker002:] yes$89 thank you! [speaker001:] Great, a refund of $89 has been credited back to your account you're welcome! Can I help with anything else today [speaker002:] nope! that will be all. [speaker001:] Have a great day [speaker001:] Hello, thank you for contacting AcmeBrand. How may I help you? [speaker002:] Hi if my cart qualifies for free shipping? [speaker001:] Sure thing, let me see if I can find that information for you. Alright I have that information for you. Your card qualifies for free shipping if the pre-tax cost is greater than $25. This shipping is a standard time of 5 business days.\ [speaker002:] So I go get free shipping with this order if I make it [speaker001:] If the order does not qualify it will be a flat rate of 4.99 for everything in your cart. [speaker002:] Thanks, That is all [speaker001:] You may also request overnight shipping at an additional price which is determined by the weight of the delivery. Did you have any further questions? Oh sorry I was so busy typing I didn't see that you had all you needed. Thank you for shoppign with us. Have a great day! [speaker001:] Hello. How may I help you? [speaker002:] Hi I have a question about my account. [speaker001:] Sure. Ill see if I can help. [speaker002:] My wife was trying to buy some stuff and she told me that my premium subscription was removed from my account. [speaker001:] I see. May I have your name and account ID? [speaker002:] Rodriguez Domingo rdomingo67 [speaker001:] So you are checking to see if its still active, correct? [speaker002:] yes. it should be. I don't believe it is expiring anytime soon [speaker001:] Also, Do you have your latest Order ID? [speaker002:] 7853159 [speaker001:] Thank you so much. Hold one moment while I get this ulled up. [speaker002:] ok thanks [speaker001:] It appears that your subscription is still active. [speaker002:] are you sure? [speaker001:] Its due today. If its not paid today then it will deactivate. [speaker002:] ok can you pay it with the card on file? or wait, how much is it to renew? [speaker001:] I sure can. It is $55. Is that ok? [speaker002:] that's fine [speaker001:] Your subscription has been paid. Anything else I can help you with? [speaker002:] that was it I'll go tell my wife now! [speaker001:] Great. Thanks for contacting us. [speaker001:] How do I remove the gum from boot's sole? [speaker002:] You can remove gum from the soles with a butter knife and some peanut butter [speaker001:] ok Thanks for the info. [speaker002:] Spread some peanut butter onto the sole, and then leave it on for 10 to 15 minutes Then the gum will soften and you can scrape it off [speaker001:] ok [speaker002:] And then use soap and water to get anything that still left on there [speaker001:] ok [speaker002:] I hope this was helpful Is there anything else I can do for you today? [speaker001:] That's all for now! [speaker002:] Ok, have a nice day! [speaker001:] Hello [speaker002:] Hi, how may I help you today? [speaker001:] I am very upset and I need help [speaker002:] Oh dear, I will do my best to help you. What's going on? [speaker001:] I keep going on your site to try to buy things. But too many of the best items are always out of stock. I don't understand what is going on! I used to love your site, but it's really gone downhill lately. I am very upset and angry If this continues, I won't bother shopping with you anymore [speaker002:] I definitely understand your frustration. I hope that we can figure out a solution, because we would hate to lose our relationship with you. [speaker001:] Why are so many things out of stock?? This never used to happen Yes, you would lose a wonderful customer [speaker002:] What's your full name please? [speaker001:] Chloe Zhang [speaker002:] Thanks Chloe. I am not positive, but if I were to speculate, I would imagine with the current state of affairs with COVID 19, that a lot more people have time at home to shop and there are fewer people who are able to work along our supply chain. [speaker001:] I guess that would make sense [speaker002:] That is, fewer people fulfilling orders, making items, delivering, et c. [speaker001:] But stores like you need to step up during this difficult time and help people We still have to wear clothes, you know [speaker002:] I will reach out to our purchasing department to let them know about your dissatisfaction, first and foremost. [speaker001:] All right I would appreciate that Is there anything else you can do to help? [speaker002:] I will write a report for them, so that they know where they can improve the experience for customers like you. I can offer you a promo code. I know it won't help today, given that so many items are out of stock. [speaker001:] Right I suppose I could hold onto it for later, though I would like the promo code [speaker002:] However, we update the online inventory almost daily [not so much on weekends], so you should start seeing the items you want back on the site again. [speaker001:] Okay. I will keep that in mind and I will check later for more items [speaker002:] The codes are generally good for 7 days, so you won't need to rush to buy today. Your code is W2CCL [speaker001:] Maybe as this situation continues you'll adapt to our new reality Thank you I'll hold onto that code for later [speaker002:] I hope so, I definitely agree that we need to keep with the times and continue to evolve for our wonderful customers like yourself. I hope that your issue with us was resolved satisfactorily. [speaker001:] Well, your excellent customer service has helped restore my faith in this company Thanks for you help I don't have any other questions [speaker002:] Wonderful! You've made my day. I hope you have a great remainder of the day. [speaker001:] I'm kinda struggling with money this month. I'd like to ch ange my shipping date Is that possible? [speaker002:] I'm sorry to hear that and would be glad to look into it for you. Can I please have your name? [speaker001:] Sure, Norman Bouchard [speaker002:] Okay, and just so I'm clear you are looking to delay shipping to save money? [speaker001:] Yeah, I think I saw somewhere on the website that it would cost less or something [speaker002:] Yes, this may be true. Can I have your account ID and order ID? [speaker001:] Yeah, just a second account is MMGWDAPETO and order is 0095037932 [speaker002:] Thanks, what is the shipping status? [speaker001:] Let me look... I think it says order received [speaker002:] What is your membership level? [speaker001:] bronze [speaker002:] Okay, since the order hasn't shipped I can delay it for you until next week. Is that okay? [speaker001:] Yeah, that's a huge help. THANK YOU!!! [speaker002:] Mr. Bouchard, I've updated the shipping. Is there anything else I can assist youw with? [speaker001:] Hello, how can I help you? [speaker002:] Hey I'm looking at this Product: jacket Brand: Guess Amount: $79 Can you tell me what material it's made of [speaker001:] Hello, the jacket is made with synthetic materials such as polyester, nylon, and tricot. These ensure the jacket is wind-proof. The inside is lined with cotton for insulation. [speaker002:] Great Thank you. That will help with my decision. That's all I need. Have a nice day! [speaker001:] Great! Have a great day. Bye [speaker001:] I have an annual subscription and I wanted to pay my bill [speaker002:] ok, so if i understand right, you wish to pay your bill today [speaker001:] Yes, the bill for my subscription [speaker002:] may i get your full name and account id to pull up your account please [speaker001:] Sure, Norman Bouchard [speaker002:] Thank you [speaker001:] my acct number is ZAYOQW8G7Y [speaker002:] now may i please have your order id to pull up your subscription? [speaker001:] 5843990922 [speaker002:] thank you do you know the amount you would like to pay [subscription feedue amount]? the standard subscriprion is $99 per year [speaker001:] I have a bronze subscription [speaker002:] I see there is an amount of $14 due tomorrow, would you like to pay with a credit card # you provide, or the one on your account? [speaker001:] the one on my account pleae [speaker002:] your subscription payment has been compelted, is there anything else i can help you with today [speaker001:] No, that was all thank you [speaker002:] i have updated your account accordingly, and you have a subscription until next billing period have a nice day! [speaker001:] Good morning, how can I help you today? [speaker002:] I forgot my username [speaker001:] I can look that up for you. [speaker002:] ok [speaker001:] Can I get your full name or Account ID? [speaker002:] David Williams [speaker001:] Thanks David, one moment please. Can I get your zip code and phone number to verify your identity David? [speaker002:] 382-5519 58712 [speaker001:] Thanks David. Your username is dwilliams1. [speaker002:] Ok, thank you for helping me find that [speaker001:] Is there anything else I can help you with today? [speaker002:] That is everything [speaker001:] Thanks, you have a great day David! [speaker001:] Hello, how can I help you? [speaker002:] yes [speaker001:] Can you tell me what you need help with today? [speaker002:] i have the chloe zhang [speaker001:] And do you need help with it? [speaker002:] no okey bye have a nice day [speaker001:] If you're having some problem I can help you but I need more information. [speaker002:] yes tell me [speaker001:] What is your issue. [speaker002:] one product is order but no delyvey.. why? [speaker001:] Can you tell me your name? [speaker002:] john [speaker001:] I need your full name or account ID so I can resolve this. [speaker002:] AHOKJPDL08ABF [speaker001:] Okay I have your account pulled up. I need your username, email address and order ID. [speaker002:] thise information is end mo thanks [speaker001:] It's the only way I can resolve your issue. If you have a missing item I will be able to fix that but I need those details. [speaker002:] no [speaker001:] How long have you been waiting for your item? I'm sorry but I will have to end this conversation for non-responiveness. I can't help you now but in the future if you are willing to communicate please contact us again so we can help you. Thank you. [speaker001:] hello, how may I help you today? [speaker002:] I need to check on a refund from an item I no longer needed. [speaker001:] Sure, can I have your full name or account id? [speaker002:] My name is David williams [speaker001:] To get started, can I have your username, email address and order id? [speaker002:] Sure. My username is dwilliams380, email is dwilliams380@email.com and ID is 8261334014 [speaker001:] Thank you. What is the question about your refund? [speaker002:] I have another item that I need refunded and wanted to know if I could just add the refund for that to the current refund [speaker001:] Can you tell me if you have received the item yet? [speaker002:] I have not. [speaker001:] So, you want to add value of the refund to your account, right? [speaker002:] I believe so. I'm not clear on what you mean. Basically I'd like to have a refund on both items and just combine the refunds rather than receiving 2. [speaker001:] First, I'll cancel your order first, is that okay? [speaker002:] Sure [speaker001:] Next, can you tell me the shipping status of your order? [speaker002:] I don't have a shipping status I'm running behind on time. How much longer will this take? [speaker001:] Thank you for your patience. I'm checking the system for your situation. What is the brand and type of your item? [speaker002:] It is a calvin klein shirt [speaker001:] How much is the shirt? And how much was your previous refund? Hello, are you still there? [speaker001:] Good day! [speaker002:] Hello! How may I hel you? help* [speaker001:] I was interested in finding out about the Tommy Hilfiger shirt on your site I wanted to know what material it was made of [speaker002:] Of course Let me look that up for you. [speaker001:] Thanks [speaker002:] Our shirts are made out of 100 100% natural fibers [speaker001:] Ooh wow That's awesome [speaker002:] These include cotton, linen, wool, or a blend. [speaker001:] Very good [speaker002:] An example is 90% cotton10% linen. Our labels will say this. Is there anything else I can help you with? [speaker001:] That is all I appreciate your help [speaker002:] Have a great day. [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] I want to know what I owe for my premium subscription [speaker001:] Certainly, I can check on that for you may I just gather some information from you, so that I can check the details? I'll need your full name, account ID, and the order ID of any recent order [speaker002:] Crystal Minh,U3NBW7IHFM,6044651296 [speaker001:] Thanks Ms Minh And I'm happy to say that your account is in perfect shape. Nothing is due at this time [speaker002:] great [speaker001:] If you'd like, I can send you a link that will allow you to check up on your subscription status at any time these details can be hard to find from the customer portal [speaker002:] ok, thank you great [speaker001:] and is there anything else I can help with while we're here? [speaker002:] no, thank you [speaker001:] You're welcome. Have a great day, Ms Minh [speaker001:] Hi! How can I help you today? [speaker002:] Hello! I am such an airhead. I was trying to look at my account information but I can't login becuase I seem to have forgotten my password. Can you help me? [speaker001:] Of course! Let me see what I can do, you need to retrieve your password but you have your username, correct? [speaker002:] Yes I have my username. Just not the password! [speaker001:] Got it, no worries! For starters, can I have your full name andor account ID? [speaker002:] Sure. My name is Albert Sanders. [speaker001:] Thanks Albert! I've pulled up your account. What is your username? [speaker002:] The username is as082360 [speaker001:] Great, thank you! So, I can't recover your current password, but I can generate a new one for you. Do you have your PIN number or the answer to your security question? [speaker002:] Yes. I have my PIN. It is 201572. [speaker001:] Perfect, thank you! Your new password is: xyguy81r82f [speaker002:] Perfect! Thank you so much! [speaker001:] No problem! Is that all you needed help with today? [speaker002:] That was it. Thank you so much! [speaker001:] You're welcome, have a great day! [speaker001:] Hello. How can I help you today? [speaker002:] HI! I am trying to get something but my credit card keeps getting rejected. I only have one card. What to do? [speaker001:] Lets see if we can get it to work. Can you double check the expiration date? [speaker002:] it is 0224 [speaker001:] Can you try to enter the numbers again for me? [speaker002:] let me try no.. still invalid [speaker001:] Can you log out then back in. And try again? [speaker002:] ok Hey.. it is proceeding now That's good [speaker001:] Oh great. Sometimes it just needs to be refreshed. Anything else I can help you with? [speaker002:] I am good now. Thank you so much [speaker001:] Great have a nice day. [speaker001:] i want to know how long premium membership lasts [speaker002:] ok one sec. Membership lasts for the remainder of the calendar year when you received it and the next full calendar year. is this what you are asking about? [speaker001:] yes [speaker002:] good anything else? [speaker001:] no [speaker002:] gooood [speaker001:] welcome! How can I help? [speaker002:] i need an extension on my subscription with the corona, i jsut dont have enough money this month [speaker001:] so sorry. let me see what I can do can I have your name please? [speaker002:] Name: Rodriguez Domingo [speaker001:] Thanks. I also need your account & order ID please [speaker002:] Account ID: 0KPMDFJOI8 Order ID: 4275107028 [speaker001:] Are you one of our Gold members? [speaker002:] bronze [speaker001:] I am so sorry. I cannot help you All I can do is get a manager to call you [speaker002:] that would be helpful thanks [speaker001:] would that be helpful? I don't know what they can do OK, I will need you phone number [speaker002:] Phone Number: 274-3091 thanks for your help [speaker001:] that is all I can do. is there any other matter I might help with? [speaker002:] thats all thank uo [speaker001:] good luck! [speaker001:] Hey, I'm Donny. How can I help you today? [speaker002:] I have an issue with the shipping fee. It was way too high. I would like to get it refunded. [speaker001:] Absolutely. I'm very sorry about that. Let me fix that for you! Could I get your full name? [speaker002:] Joyce Wu [speaker001:] And could I get your username, account ID and order ID please, Joyce? [speaker002:] joycew85 5J0QOOQ06S 0885225247 [speaker001:] Thanks. One moment while I get that entered in. [speaker002:] OK [speaker001:] And could I just get your email please? [speaker002:] joycew85@email.com [speaker001:] Thank you. And has the order shipped yet? [speaker002:] shipping status is order received [speaker001:] Awesome. I went ahead and waived the shipping fee for you, Joyce. Is there anything else I could do for you today? [speaker002:] No, thanks for your help [speaker001:] No problem. Have a great day! [speaker001:] good afternoon, how can I help you? [speaker002:] Yes i would like to know the price of stitching my name one ite? item? [speaker001:] sure, one moment. ok to just stitching is the next fixed budget. costs depend on how much text is added. Stiching costs 30 cents per character for the first 15 characters, 20 cents per character for the next 15 characters, and 10 cents per character for any additional characters. Depending on how many characters you want the cost will vary. [speaker002:] okay, thank you! [speaker001:] a pleasure to help you have a nice day [speaker001:] hello how can I help you? [speaker002:] Hi! I can not access my account. My darn teeth fell out my mouth yesterday and splashed water all over my username [speaker001:] Well that seems unfortunate, I can help with that Can I start by getting your full name and account id? [speaker002:] Alessandro Phoenix I do not have my account id Can I give you my email [speaker001:] I have pulled up the account, now I also need zip, phone number and email. Two of the three if you have them. [speaker002:] ap520918@email.com 354-2050 46584 [speaker001:] Identity has been verified, your username would be aphoenix1 Is there anything else I can help with? [speaker002:] oh thank you nope that is it [speaker001:] have a good day [speaker001:] Thank you for contacting AcmeBrands! How can I assist you today? [speaker002:] Hi! I just need to vent. I bought a shirt and gosh... you guys charge alot for shipping fee [speaker001:] I'm sorry to hear. Let me see if I can help you. What is your name? [speaker002:] I am not sure I want to buy from you again Joseph Banter [speaker001:] I'll have a look at your account and see if there's anything I can do. Thank you, Joseph. While I pull up your account, can you please tell me your username, email address, and order ID? [speaker002:] Username: josephb9 Email Address: josephb9@email.com 8568948780 [speaker001:] Thank you! And what is the status of your shipment? [speaker002:] In transit [speaker001:] Okay. So it looks like the shipment is still quite early on in the process. We want our customers to have a good experience, and we recognize that high shipping costs can detract from that quite a bit. I have good news, though. It looks like I will be able to waive this shipment fee for you, because it does indeed seem too high. [speaker002:] oh yeah [speaker001:] I've gone ahead and done that, and the fee should now be gone. [speaker002:] now we're talking [speaker001:] Can I help you with anything else, Joseph? [speaker002:] thank you [speaker001:] You're welcome, glad I could help! [speaker002:] that's all [speaker001:] Okay, have a wonderful day, and thanks for getting in touch! [speaker001:] Hi, there. How may I help you? [speaker002:] Hi! The item I want to order was cheaper online yesterday. What is up with that? [speaker001:] I'm not sure, but I can look into that for you. [speaker002:] ok [speaker001:] May I have your name please? [speaker002:] Joyce Wu [speaker001:] May I have your Account ID and Order ID? [speaker002:] Account ID: DKWMPOEY9U Order ID: 8974314383 [speaker001:] There isn't a specific reason that I could find as to why the price went up today. Sometimes the system relies on algorithms to reset prices when there are fluctuations in the supply chain. [speaker002:] ok [speaker001:] I'm sorry about that. Can I do anything else for you? [speaker002:] No, that was it [speaker001:] Okay, well have a great day. [speaker001:] Hello, how can I help you? [speaker002:] I was overcharged for shipping. [speaker001:] Okay, can I get your full name, account ID and order ID? [speaker002:] Sanya Afzal Account ID: DWY3KQNPCE Order ID: 2302082251 [speaker001:] Can I get your email and username to verify your purchase? [speaker002:] sa886075@email.com Username: sa886075 [speaker001:] Do you know the shipping status of your order? [speaker002:] delivered [speaker001:] I can refund $8 of the shipping fee. Is there anything else I can help you with? [speaker002:] no thanks [speaker001:] Okay, have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Yes i would like to move my shipping to next week [speaker001:] Happy to help, may I have your full name please? [speaker002:] Sanya Afzal [speaker001:] thanks, Sanya. Did you receive an email about the shipping date? [speaker002:] its saying my shipping status is in trainsit [speaker001:] Okay, just a second. To verify your identity, I also need your account id and order id please. [speaker002:] my Account ID is LLYTPSUU4L and Order ID: 3884284777 [speaker001:] thanks, Sanya. [speaker002:] welcome [speaker001:] I also need your username, email address and order id to verify your purchase. [speaker002:] okay its SaAfzal and email is SanyaAfzal@gmail.com [speaker001:] thanks. Since your order is in transit, it's too late and nothing we can do about it. Sorry about that. [speaker002:] oh okay, thank you anyways for your help [speaker001:] Great, is there anything else that I can help you with? [speaker002:] you too no that will be all [speaker001:] Have a nice day! [speaker001:] Thank you for contacting Acme. How may I help you today? [speaker002:] The item i hace been looking for is never in stock and i have been looking for over a month [speaker001:] Oh, I'm sorry to hear that. Let me see what I can do [speaker002:] okaty [speaker001:] If I could get some information from you, I'll be able to put in a formal report to our purchasing department Hopefully then they'll do a better job soon [speaker002:] Okay, that will be fine [speaker001:] May I ask either your full name or your account ID, and then the item that you were looking for? [speaker002:] David Williams Product: Shirt Brand: Guess [speaker001:] Okay, I'll let the purchasing team know about the shortfall Would you like to place a back order while we're connected? [speaker002:] yes [speaker001:] Okay, I'll plug that in for you, and it'll ship out to you as soon as we get a delivery. May I use the credit card that you already have on file? [speaker002:] yes you can [speaker001:] Okay, we're all set. I'm sorry we couldn't get that for you on time, but as soon as we have it, you'll have it. May I help you with anything else today? [speaker002:] okay, thank. That will be everythign today [speaker001:] Glad to hear it. Have a great day, Mr. Williams [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] Hi I was looking at making a purchase and needed some more information on the product Its a pair of calvin klein jeans [speaker001:] I'll be glad to assist you! One moment, please. [speaker002:] I would like to know how often does this need to be washed? [speaker001:] Certainly! With normal wear, washing about once a week is just about right. [speaker002:] oh okay Thank you [speaker001:] We recommend against frequent washing in order to preserve the color. If you wear them more frequently or they have been heavily soiled, we would recommend washing promptly. Is there anything more I may help you with today? [speaker002:] thats all thank you [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] To search something is taking super long. Do you have any suggestions? [speaker002:] Sorry, slight technical difficulties on our end too And yes I do have suggestions! I'm glad to help [speaker001:] Okay, great. What can I do? [speaker002:] First thing I can recommend is trying logging out and logging back in. [speaker001:] Okay, I tried this. Didn't work. [speaker002:] Have you tried visiting any other sites to confirm its on our end? [speaker001:] I'll try that. That didn't seem to work. [speaker002:] Can you try closing all your other programs and tabs in the background? [speaker001:] That helped. Thank you! [speaker002:] Good to hear! Is there anything else I can do for you? [speaker001:] No. That's it [speaker002:] Well then have a nice day? [speaker001:] Hi, how can I help you? [speaker002:] Hi, I can't access my account because I forgot my username [speaker001:] Okay, can I have your name please? [speaker002:] Crystal Minh [speaker001:] To verify your identity I need a zip code and phone number please [speaker002:] zip code: 61800 phone number: 529-959-7244 [speaker001:] Your username is cminh1 Is there any other way I can help you? [speaker002:] No, that is all for today. Thank you for your help! [speaker001:] You're welcome [speaker001:] Hi, how can I help you? [speaker002:] I have signed up for the premium subscription and i would like to pay the fee and keep my subscription active [speaker001:] Sure, can I have your full name, account ID, and order ID? [speaker002:] Chloe Zhang 6V71YDXWRC Order ID: 9926865684 [speaker001:] How much of your subscription fee would you like to pay? [speaker002:] just the annual fee for the subscription [speaker001:] Okay, you will have to pay a total of $49. [speaker002:] Okay that is fine [speaker001:] Do you have a credit card number, or shall I use the one already on your account? [speaker002:] I would like to use the card that is on file [speaker001:] All done, is there anything else you need today? [speaker002:] That is everything [speaker001:] Great, have a nice day. [speaker001:] AcmeBrands, how may I help you? [speaker002:] I am trying to order some boots using the 20% promo code that was emailed to me but the code is invalid at checkout! I want to use the code [speaker001:] Let me help you with that. Could I have your full name or account id? [speaker002:] norman bouchard [speaker001:] When was the promo code issued? [speaker002:] it was emailed to me 2 days ago [speaker001:] Ok [speaker002:] it should still be valid, it was only 2 days! [speaker001:] Let me check the system. There does seem to be an issue with the promo code. Let me generate another one for you. [speaker002:] ok. it is still 20% right? [speaker001:] Your new promo code is 0TAXW [speaker002:] with free shipping? [speaker001:] That is correct Sure Can I help you with anything else? [speaker002:] ok thanks! It worked! no that's everything [speaker001:] Have a good day. [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] I would like to change my shipping details if possible [speaker001:] I can help you with that. Could you provide me with your name and account ID to pull up your account? [speaker002:] Chloe Zhang and my account ID is S74GF6ECSE [speaker001:] Thank you. Are you looking to change to overnight shipping or change the delivery date? [speaker002:] I ordered the wrong item by accident [speaker001:] Okay. Can you verify your order ID? [speaker002:] 2860385738 [speaker001:] So you just need me to remove the item from your order, if I can? [speaker002:] Yes, please [speaker001:] What is the shipping status of your order? [speaker002:] It says Out for Delivery [speaker001:] And what is your membership level with us? [speaker002:] I am a Gold member [speaker001:] Since your one of our Gold members, I'd be happy to refund you for the item and then once it arrives, you can contact us again to start the return process. Which item and price was it? [speaker002:] The item is a shirt from Guess and it cost $69 [speaker001:] I've refunded your account $69 for the shirt. Just remember to contact us again once you actually receive the shirt. [speaker002:] Okay will do! [speaker001:] Is there anything else I can help you with? [speaker002:] No that will be all. I'll contact you if I have any further questions. Thank you! [speaker001:] You're welcome. I hope you have a great day! [speaker001:] Hi. I signed up for a premium subscription. What does it contain? [speaker002:] to confirm, you are inquiring on our premium subscription offering? [speaker001:] Yes [speaker002:] i can help you that today may i get your name please [speaker001:] What is the status of my subscription? Joseph Banter [speaker002:] your membership benefits include invites to the annual holiday celebration with open bar and free flights to it anywhere within the US, unlimited refunds with full benefit of doubt in transactions, order cancellation at any time, and savings on shipp the status of your subscription i can check for you as well do you wish to check if your subscription is active, or check a bill due date or amount? [speaker001:] Check if it's active [speaker002:] no problem joseph i just need your account id and order id to check the status of your account that is [activeinactive] the account id# and order id # are necessary to facilitate me pulling up the subscription information do you have your account id and order id available to give to me? [speaker001:] XXHNGJLT2V is my ID. 2810090810 is my order ID [speaker002:] thank you. your subscription is active with an amount due of $0, paid yesterday [speaker001:] Okay. Thank you for that [speaker002:] this information is available in the future at the link ive sent [speaker001:] Okay [speaker002:] you will need your username to acess it, do you know your username? [speaker001:] I do not [speaker002:] it is jbanter1 [speaker001:] Also, when will I see my payment on my account? [speaker002:] you just made payment yesterday there is no balance due is there anything else i can help you with today? [speaker001:] When will I see the payment on my account though? [speaker002:] i am not sure what you mean, you just made the payment yesterday you should see confirmation of it on the link i sent you, logging in with your username, or did you mean something else? [speaker001:] Nevermind then. Thanks for everything [speaker002:] if you mean your next payment, you should see it posted on the link provided at the next billing cyclee thank you as well have a great day! [speaker001:] Hi. How can I help you today? [speaker002:] Hi, I'm trying to find the status of my subscription. I don't know when the fee is due, and I can't find it anywhere in my account. [speaker001:] Ok. Can you tell me your full name or your account ID? [speaker002:] Alessandro Phoenix [speaker001:] The fee is due tomorrow Your subscription is also not currently active [speaker002:] Okay, thanks. I'll pay it tomorrow then [speaker001:] Okay, here is a link so you can sign in to your account in the future [speaker002:] Thank you [speaker001:] Do you know your username for your account? [speaker002:] I don't [speaker001:] Your username is aphoenix1 [speaker002:] Perfect, thanks [speaker001:] Is there anything else I can do for you? [speaker002:] No, thanks for your help [speaker001:] Of course. I will end this conversation now [speaker001:] Hello, how can I help you today? [speaker002:] My husband told me to check our account because we are missing $40 worth of credits. [speaker001:] Oh no, I will be happy to look into that for you Can I have your full name or account ID? [speaker002:] Chloe Zhang [speaker001:] I have pulled up the account now, can you tell me where the credits came from? [speaker002:] A promotional package that I bought [speaker001:] That has been notated. It does indeed appear our system did not apply that correctly and you said it was for 40$? [speaker002:] yes [speaker001:] DH5X3 is a promo code that you will be able to input on your end to apply that credit, I am sorry about the mixup. Is there anything else I can do for you? [speaker002:] No, thanks for your help [speaker001:] Have a great day [speaker001:] Hello How can I help you? Hello Are you still there? [speaker002:] For some reason, i have not received my refund. i had returned the item 15 days ago. what seems to be the problem? yes i am here [speaker001:] I will be glad to check on that. Could I have your full name or account id? [speaker002:] David Williams and acct ID dw234039 [speaker001:] Thank you And to pull up your order, I need your username, email address, and order id. [speaker002:] Username: dw234039, Email Address: dw234039@email.com and Order ID: 2884652687 [speaker001:] Thank you. Your refund is still in progress, it should be another few days. [speaker002:] i appreciate you checking this for me. [speaker001:] The refund was initiated online. Is there anything else I can help you with? [speaker002:] thats it. i love the product but it is not for me. [speaker001:] That's fine, we hope you find other products you like. Have a nice day. [speaker002:] thank you [speaker001:] Goodbye [speaker001:] Hello, how can I help you out today? [speaker002:] I am looking at the Calvin Klein shirt and would like to know if the buttons are black or brown. [speaker001:] Let me check for you. In the interest of the styles of this season, the buttons are dark brown. Can I help you with any other questions today? [speaker002:] Nope that is all. Thank you! [speaker001:] You're welcome, have a great day! [speaker001:] Hi! How may I assist you today? [speaker002:] I'd like to change my address. [speaker001:] Sure thing, may I have your full name andor account ID? [speaker002:] Joseph Banter [speaker001:] Got it, thank you Joseph! May I also have your current street address? [speaker002:] 4055 Primrose Ave Baltimore, CA 66413 Thank you! [speaker001:] Alright, and one more step! I'll need you to provide three of the following items: your telephone number, ZIP code, PIN number, username, password, email address, or order ID of a previous purchase. [speaker002:] Phone Number: 916-5185 66413 Username: josephbanter903 [speaker001:] Wonderful, I just verified your identity! Now, what address would you like to update yours to? [speaker002:] 4055 Primrose Ave Baltimore, CA 66413 [speaker001:] Done! Your address has been updated successfully in our system. Was that all, or is there anything else I can help you with? [speaker002:] Thats all. [speaker001:] Okay, have a great day! [speaker001:] Hello [speaker002:] Hello, I never received my package and I would like to check on the shipping status [speaker001:] Absolutely. Have you gotten any notice about shipping yet? [speaker002:] I have not [speaker001:] Alright What's your name? [speaker002:] Albert Sanders [speaker001:] okay one sec Albert. and what's your account number and order number? [speaker002:] T6W5B6QP5R,1084308079 [speaker001:] Thanks. One moment while I validate the purchase. Now I just need your email, and username please [speaker002:] as794223@email.com, as794223 [speaker001:] Thank you. It appears that the email you entered is incorrect and that is why you haven't received notice yet. [speaker002:] Ah ok [speaker001:] Double check the email address and that should resolve your issue Does that answer your question? [speaker002:] IS there anyway you can resend the order? [speaker001:] Let me see [speaker002:] I don't think my email is incorrect [speaker001:] it shows your email as @email.com... Was this supposed to be gmail.com? [speaker002:] not that is the correct one no that is correct sorry It has been 9 days so far that I have been waiting for my package [speaker001:] okay I will go ahead and start the process to resend the package for you [speaker002:] thank you [speaker001:] no problem. which items did you purchase [speaker002:] Calvin Klein jeans [speaker001:] Thank you. And what is the shipping address? [speaker002:] 3894 2nd Ave San Lima, WA 12844 [speaker001:] I went ahead and resubmitted that order for you. [speaker002:] Thanks so much [speaker001:] I apologize for the inconvenience It was my pleasure to help out [speaker002:] It's ok, that is all I needed. Thanks for your time [speaker001:] You're welcome. Have a great night! [speaker001:] Hello, how can I help you today? [speaker002:] I would like to pay my subscription fee [speaker001:] Okay, can I have your full name? [speaker002:] Alessandro Phoenix [speaker001:] And your account and order ID? [speaker002:] Account ID: VZPBE0U860 Order ID: 7616686420 [speaker001:] Okay, how much are you looking to pay today? [speaker002:] I want to pay the fee so I can have the expedited shipping and special discounts [speaker001:] Yes but what amount of money would you like to pay? [speaker002:] um, $10? [speaker001:] Oh are you unsure of the amount due? [speaker002:] yes, I would like to pay whatever the amount I need to to keep current [speaker001:] Well that would be $20. Do you have your credit card ready? If you don't we can use the one on file. [speaker002:] the one on file plase [speaker001:] Okay, your bill has been paid! Is there anything else I can do for you today? [speaker002:] nope, that is it, tahnks! [speaker001:] Well then have a nice day! [speaker001:] Hello, how may I assist you today? [speaker002:] Hi. My name is Sanya Afzal. I recently moved to a different state, and need to change my shipping address. [speaker001:] Sure, just a moment please. What address is currently listed on the account? [speaker002:] 8171 2nd Ave, Monterey, WA 4681. [speaker001:] Thanks. Can I have your telephone number and PIN? [speaker002:] Phone number is 765-9573. PIN is 1234. [speaker001:] Can I have your account and order IDs please? [speaker002:] Account ID is AM1XYFHGOX. Order ID is 2138941945. [speaker001:] I have located your address I'm sorry, your account What is the new address? [speaker002:] My new address is 15123 Hickory Lane, Beverly Hills, CA 90210. [speaker001:] I've updated your account with the new address. Is there anything else I can help with today? [speaker002:] No that is all. Thanks for your assistance. [speaker001:] Excellent. Have a great day! [speaker001:] Hi, I'm Danny from ACME. How may I assist you today? [speaker002:] Hi. My name is ALessandro Phoenix. My order ID is 8767318078. I need to return these Calvin Klein boots for $94. [speaker001:] Okay, that's no problem. Is there anything wrong with them? [speaker002:] Yes, they are stained. [speaker001:] I'm sorry to hear that. Okay, give me one moment to pull up you account. What is your email and username? [speaker002:] My username is ap574974, and my email is ap574974@email.com. [speaker001:] What is your membership level? [speaker002:] Gold [speaker001:] That's great. Gold members get unlimited returns. Thank you for being a Gold member! [speaker002:] Great. [speaker001:] Okay, so now I need your full address to send you a shipping label. [speaker002:] 1996 Woodshore St, San Lima, WA 27368 [speaker001:] How would you like to return? Via mail, in store, or drop off? [speaker002:] Mail [speaker001:] Okay, you're all set. Is there anything else I can help you with? [speaker002:] That is it for today. [speaker001:] Have a great day and thank you for shopping with ACME. [speaker001:] Hi, how can I help you? [speaker002:] I sadly lost my phone that I used for the 2 factor identification for my account. Could you please help me get inot my account? [speaker001:] Of course, can I have your name and email address? [speaker002:] It is Joseph Banter I don't have an email address. Is that okay? [speaker001:] I need an email address so I can reset the account You know what, I can help can I have yoru pin [speaker002:] it is 317005 [speaker001:] And what is your mother maiden name? [speaker002:] It is Banter [speaker001:] A reset has been sent to the email address I have on file jbanter1@email.com Is there anything else I can do for you? [speaker002:] I will have to return and see it. I haven't been in a long time. Thank you so much! Nothing else for me today! [speaker001:] Have a nice day [speaker001:] Hello. How may I assist you today? [speaker002:] hi I would like to know the price for overnight shipping please. I was thinking about buying a few items and wanted to find out [speaker001:] Sure. Just a moment. Overnight shipping is a weight-based rate that does not depend on distance if you are located in the continental United States. For continental US-based customers, the rate is $39.99 for items of 5 pounds or less, $54.99 for items of 10 pounds or les [speaker002:] I see [speaker001:] less, and $69.99 for all other items. For customers based in Hawaii and Alaska, the price is $10.00 higher per weight category. We do not ship outside of the United States. Is there anything else I can help with? [speaker002:] Thats what I needed to know. Thanks for your help [speaker001:] Thanks, have a great day! [speaker001:] Hi! I am a silver member and I want to know what is the benefit? Specifically, do I get expedite shipping? [speaker002:] Sure, I'd be glad to help. [speaker001:] Thanks [speaker002:] Silver members get many perks. You save on shipping and get promo codes. [speaker001:] Do I get free fast shipping? [speaker002:] No, but you will be invited to our annual holiday extravaganza that has open bar and free flights from anywhere in the USA. [speaker001:] Ok thanks Good to know [speaker002:] You can also get agents to make purchases for you and can cancel at any time. Is there anything else I can help you with? [speaker001:] Hi! How can I help you today? [speaker002:] i want to know what happens ifi am late on a subscription payment [speaker001:] The fee is $2 per day past the monthly payment deadline. Are you a gold or silver member by chance? [speaker002:] gold [speaker001:] Okay, great. That means that you get a five day grace period per month. This means that the fee will not be applied if the payment is made within five days of the due date. Does that answer your question? Is there anything else I can help you with today? [speaker002:] that is all! [speaker001:] Okay, great! Have a wonderful day. [speaker001:] Hi! How can I help you? [speaker002:] Hello, I would like to know the status of my refund [speaker001:] sure, can I get your name please? [speaker002:] Chloe Zhang [speaker001:] Thanks! I'll need your username and email address next please [speaker002:] chloezhang384, chloezhang384@email.com [speaker001:] Thanks for that information. I'm showing your refund is in progress and you should have it in the next 24-48 hours. [speaker002:] Ok great, thanks [speaker001:] Was there anything else I could help you with today? [speaker002:] That is all I needed [speaker001:] great, have a wonderful afternoon! [speaker001:] Hello, how may I help you today? [speaker002:] Hi I have a question about an order I placed It's been over 2 months since I was notified that it was shipped out and I never received it. Can you help me? [speaker001:] I am so sorry to hear that. I will do my best to resolve your issue. Can you please provide me with your full name, username, email address, and order ID? [speaker002:] Rodriguez Domingo rd561442 rd561442@email.com 8126012544 [speaker001:] I sincerely apologize for the delay in your shipping. It looks like your package was lost in transit. I will ship out a new order for you right away. [speaker002:] oh ok thanks for checkinng [speaker001:] Can you please tell me your address? [speaker002:] 7230 Primrose Ave Monterey, WA 49740 [speaker001:] Can you please tell me the name of the item you ordered? [speaker002:] its the michael kors jacket for $94 in XL [speaker001:] Your new order has been processed and will be shipped out immediately. Is there anything else I can help you with today? [speaker002:] great that's it [speaker001:] Thank you. Have a great day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] I'm pretty frustrated because the search function doesn't seem to work. It only shows a spinning wheel. [speaker001:] OK. Let me investigate. Can you try logging out and logging back in? [speaker002:] Yes, hold on a second [speaker001:] ok [speaker002:] Ok I tried that and no luck [speaker001:] OK. Please try clearing cookies and let me know [speaker002:] Sure, hold on [speaker001:] ok [speaker002:] Yes, that seemed to work. Thanks! [speaker001:] Great! Anything else? [speaker001:] Hi, how can I help you today? [speaker002:] Yes i see that my subscription was removed from my account and i still wanted it [speaker001:] I can look into that for you, what is your name? [speaker002:] Rodriguez Domingo [speaker001:] Thank you, and how did you hear this news? [speaker002:] my spouse told me to check my account [speaker001:] It looks like that was our mistake, I apologize! Let me get your subscription restarted quickly. [speaker002:] okay, great! [speaker001:] Ok, it should be all set for you. Can you see that your subscription is active in your account now? [speaker002:] yes, thank you so much [speaker001:] You're welcome! You have a great day:] [speaker001:] Hello, how can i help you? [speaker002:] Hi!!! I want to know about your Calvin Klein jacket How often should I wash it? [speaker001:] I will look up that information right now for you. This depends on how often you wear your new jacket. If you wear it regularly It should be watched at least twice every season. However if the wear of it is occasional once every season should be enough [speaker002:] That's awesome. I just wear it every now and then because I don't want it covering up my cute outfit. [speaker001:] Oh i am sure you will look amazing with it on! Do you need anything else? [speaker002:] That is all. thank you! [speaker001:] Have a great day. [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] Hello, I was wondering what types of membership levels there are in your company. [speaker001:] OK. I can help. One moment. We have bronze, silver, and gold. Gold gets unlimited returns Brone and silver get a certain amount of days to return items All three levels get preferential treatment [speaker002:] oh, I am thinking of buying more stuff on your site and wondered what would be the best level to have. [speaker001:] Gold is our highest level. It will allow you to try on as much as you like and return no questions asked. [speaker002:] are there any shipping perks? [speaker001:] Yes. Gold gets free shipping, and the other tiers get a reduced rate but not free. [speaker002:] hmm sounds like gold is the way to go bt how much more is it going to cost to go from bronze to gold per month? [speaker001:] Gold costs $50 for the year. Silver is $40 and brone is $20 [speaker002:] Ok, with a new baby it seems Gold it is then. Thank you so very much. [speaker001:] You're welcome. Anything else? [speaker001:] Hi! How can I help you? [speaker002:] Hello, I'm here to check the status of my refund for the shirt I returned. My name is Alessandro Phoenix. [speaker001:] Sure, I can help you with that. Can I have your username, email address, and order ID, please? [speaker002:] Username: alessandrophoenix918 alessandrophoenix918@email.com Order ID: 3365875606 [speaker001:] It looks like your refund is in progress, which means that it should be completed within the next 1-2 business days. Is there anything else I can help you with today? [speaker002:] Oh okay, I'll just wait a bit longer then. Thank you that's all I needed [speaker001:] Okay, you're very welcome. Have a wonderful day! [speaker001:] Hi, how may I help you? [speaker002:] hey, I just want to make sure my refund is still coming [speaker001:] ok, I can help with that So you have a refund coming and want to check on the status? [speaker002:] yes David Williams is my name [speaker001:] Can I have your Username, email and Order ID please? [speaker002:] username is davidw61 email davidw61@email.com order id 8791908034 [speaker001:] Ok, I see that your refund is In Progress and that you initiated it by Chat with an agent. It should be coming through within the next few days [speaker002:] how long will it take? oh ok, sounds good [speaker001:] It has been accepted so you can expect it soon! [speaker002:] alright thank you for your time [speaker001:] Can I help with anything else today? Your welcome [speaker002:] nope [speaker001:] Have a great day [speaker001:] Hi, how can I help you? [speaker002:] Hey these boots I ordered are way overpriced. Your competitor has them much cheaper. My name is Joyce Wu [speaker001:] Ok, let me see what I can do. Can I have your Account ID and Order ID? [speaker002:] Account ID: G6U1Q5NZDC Order ID: 2022330596 I'm a guest member [speaker001:] thank you Our prices are done by an algorithm that changes frequently using market prices and competitor prices [speaker002:] So can anything be done about it? Because I feel ripped off [speaker001:] I can't change the prices, but since you are unhappy I can create a Promo Code for you to make up the difference in price [speaker002:] Yes that would make me feel better [speaker001:] Ok, great. Here is your Promo code: 4Q1SC [speaker002:] Thanks, that's all I needed. I appreciate it. [speaker001:] You're welcome! Have a great day [speaker001:] Hi, how can I help you? [speaker002:] Hi! I need ot remove an item from my last order please [speaker001:] May I have your full name or account ID? [speaker002:] Sure, its KZLWMOUJEA [speaker001:] What is the shipping status of the order? [speaker002:] Umm, i'll check It says In Transit [speaker001:] May I have your username, e-mail address, and the order ID? [speaker002:] The order ID is 9499232275 I don't seem to remember my email address or ID for this account Oh wait, its David@mail.com and David123 for my username [speaker001:] Thank you. What is the item you want removed? [speaker002:] The second item, the boots from Calvin Klein [speaker001:] Ok, the boots have been removed and we will send you a confirmation e-mail shortly. Is there anything else I can do for you today? [speaker002:] Wonderful, thank you I'm all good! [speaker001:] Have a great day. [speaker001:] Hi, thanks for contacting Acme client support. How can I help you today? [speaker002:] hi...i just bought a brand new tommy hilfiger shirt and was wondering how to remove a stain. Do you have a manuel you can send me with instructions on how to do it? [speaker001:] I don Sorry about that. [speaker002:] it is okay....i'll google solutions....have a good day! [speaker001:] I don't have a manual but I can surely look that up for you Can I please get your full name? [speaker002:] Crystal Minh...I love it so much that I am thinking about buying another one [speaker001:] Let's get that stain out. Just one moment. Is this a blood stain? [speaker002:] pasta sauce [speaker001:] Okay then, It's important to not let the stain dry, if possible. Try soaking it in cold water for an hour then scrub it with dishwashing detergent. [speaker002:] thank you so much....i will try that [speaker001:] A toothbrush works great for that Of course. Is there anything else that I can help you with today? [speaker002:] you've been such help....you have done more than enough! Have a good day! [speaker001:] Thanks for shopping with Acme and please contact us with any questions you have in the future. [speaker001:] Can I have your address adn phone number or Email address? Hello! Thanks for contacting us. To start could I please have your Name, Fist and last or username? [speaker002:] Rodriguez Domingo [speaker001:] Thank's Rodriguez, what can I help you with today? [speaker002:] So I am wanting to buy some stuff but I want to figure out what kind of benefits I get with a premium membership. [speaker001:] Sure thing! lets see what I can do to help. [speaker002:] Okie dokie [speaker001:] Can I please have your Account ID and if available an order ID? [speaker002:] I do not have either at them moment. the* [speaker001:] not a problem, lets restore your account first and verify the information. [speaker002:] 1921 Lincoln Ave. Monterey CA 77 928-330-7298 [speaker001:] Alright, now might I ask if you happen to know your membership level? [speaker002:] I do. It is Gold [speaker001:] First let me thank you for being a Gold member. One of the basic benefits is an annual holiday party with free flights from anywhere in the US and has an open bar. [speaker002:] ooo an open bar! [speaker001:] As a gold member you are also entitles to unlimited refuns and whenever there is a pricing issue you will be given the benefit of the doubt on those transactions refunds* [speaker002:] Fantastic! But you had me at open bar. [speaker001:] Haha, it is indeed a very nice thing to have. Is there anything else I can do to help you today? [speaker002:] That will do it! Thanks a bunch for your help! [speaker001:] Not a problem, have a great day! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] I'm wondering about a weird fee that got added on to my order that I'm also checking on wasn't disclosed when I bought it this extra bit [speaker001:] I can take a look at that for you. Could you provide me with your name and account ID? [speaker002:] rodriguez domingo M9ME5DIPWD [speaker001:] I've pulled up your account, Mr. Domingo. Which order ID was this for? [speaker002:] 0860970186 a michael kors shirt was 64 now an extra 23 I don't know what for [speaker001:] Thank you. What is your membership level with us? [speaker002:] looks like I'm a guest [speaker001:] I've looked at your order and it appears that everything is correct. I cannot make any corrections to your order because the pricing is correct. [speaker002:] i see what's the extra 23$ for can you tell me that [speaker001:] The promotional price ended just before you placed your order and were charged the full retail price. [speaker002:] wow tricky well i appreciate the explanation [speaker001:] I apologize for that but our promos do have a cut off time and date. Is there anything else I can help you with? [speaker002:] that's all goodbye [speaker001:] Enjoy your day. Good-bye. [speaker001:] Hello. How may I help you today? [speaker002:] Hi. My name is Sanya Afzal. I need to access my account, but I forgot my password. [speaker001:] Sure. Can you tell me your username please? [speaker002:] sanyaa29 [speaker001:] I will reset the password and send you a new one to use. [speaker002:] Great thank you. [speaker001:] This is going to be your new password. hgxmjqm5h8i [speaker002:] Let me see if that works. Could you hold on a second. Yes, that works. Thanks for your help. That's all I needed today. [speaker001:] Anything else I can help you with? Great have a nice day. [speaker001:] Hello, how may I help you today? [speaker002:] Can you give me some background info non a tommy hilfigr shirt? [speaker001:] Sure I can help you with that [speaker002:] I was looking for some cleaning instructions, is it durable and easily cleaned? [speaker001:] Ok, would you like to know how to wash this shirt? [speaker002:] yes [speaker001:] and whether it shrinks after washing? [speaker002:] overall washing instructions [speaker001:] This is a premium shirt but does not require any special handling. You can wash this shirt normally in the washer with all your other clothes. However, we recommend that you use color guard bleach to preserve the shirt's color. Drying is not required but you should use permanent press if possible. [speaker002:] That was what I was looking for. [speaker001:] Great is there anything else I can help you with? [speaker002:] That's it, thanks [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how can i help you today [speaker002:] Hello, I would like to know what all the membership levels are as I am planning to join and purchase some things [speaker001:] There are bronze silver and Gold levels that are obtained by making purchases overtime throughout a calendar year. Each level comes with the benefits of the previous [speaker002:] Ok great [speaker001:] Is there anything else i can do for you [speaker002:] that is all I needed [speaker001:] Okay, have a great day [speaker001:] Hi! How can I help you today? [speaker002:] Hi, my name's Crystal Minh, silver member I bought this MK shirt from you, but I'm afraid it came in the wrong color, so I need to return it [speaker001:] Ah! I apologize. Can I please have your username, email address, and order ID? [speaker002:] cm803069 cm803069@email.com 7868114043 [speaker001:] Great. What is the purchase date? [speaker002:] It was November 30th [speaker001:] So that was less than 6 months ago. [speaker002:] I'm afraid I hadn't even opened the box until now, but aside from the packing tape, everything is still in its original packaging [speaker001:] No worries, your still in the return frame. [speaker002:] ah, good [speaker001:] What is your address so that you can print out the shipping label? [speaker002:] 5953 Woodshore St Raleigh, WA 74646 [speaker001:] How do you want to process the return? [speaker002:] I could probably just mail it back [speaker001:] Valid options are by mail, in store, or at a drop off center. Great. You are all set! Is there anything else I can do for you today? [speaker002:] No, that's perfect. Thanks for all your help [speaker001:] Great. You have a good day! [speaker001:] Hello, how can I help you today? [speaker002:] I've got my eye on this really nice jacket, but my credit card keeps getting rejected when I try to buy it. I need to find out why so I can buy the coat. [speaker001:] Okay, let me see if I can help you. Just as a precaution, what's the expiration date on the card? [speaker002:] July of 2023 [speaker001:] Okay, and can you try reentering your info again, just to be sure? [speaker002:] I've done it like 20 times already, but I guess I can try again Nope, still got rejected [speaker001:] Can you try logging out and logging back in for me? [speaker002:] yeah Weird, but it looks like that fixed the problem. It's accepting my card now. [speaker001:] Good to hear. Is there anything else I can do for you? [speaker002:] No, that's everything. Thank you for the help! I really want that jacket! [speaker001:] Then have a nice day and good luck with the jacket! [speaker001:] Hi, thank you for shopping with us! What can I help you with today? [speaker002:] I feel so silly, I forgot the email and username to log back in [speaker001:] No problem, I can help you figure that out! What is your name? [speaker002:] Joyce Wu [speaker001:] Thank you. I have a couple questions just to verify your identity. What is your zip code, and email address? [speaker002:] my zip is 34612 but I am not sure what email I used. would my Phone number help? 084-4904 [speaker001:] Oh I'm sorry, you mentioned that before. Yes, phone number works perfect! [speaker002:] oh good. i am going to check on an order i placed a week ago:] [speaker001:] Ok Joyce, it looks like your username is Jwu1 Is there anything else I can help you with today? [speaker002:] Oh thank you! you are a life saver that is all I needed [speaker001:] You're welcome! Have a great day:] [speaker001:] Hello, how are you today? [speaker002:] you would like to check the status of my order because i only ordered one item and i got my email confirmation says i ordered two [speaker001:] Ok, I can look into that for you. Can I please have your name? [speaker002:] Chloe Zhang [speaker001:] Can I please also have your account ID and order ID [speaker002:] Account ID: A3ZO9M20LO Order ID: 9042016711 [speaker001:] Thank you, one moment while I check the system please. [speaker002:] ok [speaker001:] I apologize, it looks like the email we sent was incorrect. The order will only include the one item. So sorry for the inconvenience! Is there anything else I can help you with today? [speaker002:] okay, thanks. that will be all [speaker001:] You're welcome. Have a nice day:] [speaker001:] Hello and thank you for contacting us today! How can I help you? [speaker002:] I'm thinking about buying these boots but want to know more about them first [speaker001:] Sure! Can I have your name please? [speaker002:] they're the ladies guess boots I'm joseph banter [speaker001:] Thank you, Joseph. What in particular would you like to know? [speaker002:] wondering about the durability and longevity of these boots before taking the plunge if there were a warranty even that'd be ideal as they'll be subject to rough conditions [speaker001:] Sure! The boots are warrantied to be free of defects in both the material and the workmanship for 12 months from the purchase date. The warranty expresses our confidence in our company's products. Our products... [speaker002:] I see sounds promising [speaker001:] have unsurpassed quality for ruggedness and dependability. It is not a guarantee against normal wear and tear though. Can I help you with any other information today? [speaker002:] you've answered all the questions I have right now thanks [speaker001:] Thank you and have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] I was charged for guess boots but I never bought any. [speaker001:] Glad to help. May I have your full name please? [speaker002:] Chloe Zhang [speaker001:] thanks Chloe. Give me a second. [speaker002:] ok [speaker001:] Can you please let me have your username, email address and Order ID to validate this purchase? [speaker002:] chloez22@email.com chloez22 my order id is 3428279823 [speaker001:] thanks. What is your membership level? [speaker002:] silver [speaker001:] Sorry, the system shows that this is a customer error. [speaker002:] So I have to pay for boots that I never ordered and never got? [speaker001:] I am really sorry about that. But I cannot help you with this issue. I will ask the Internal Team to call you back regarding the situation. [speaker002:] Ok, thanks [speaker001:] You are welcome. Is there anything else that I can help you with? [speaker002:] No, tjat [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you today? [speaker002:] The site is running slow. what is going on? [speaker001:] Let me check on that for you. One moment please. Have you tried logging out and logging back into your account? [speaker002:] yes [speaker001:] Can you please try visiting another website and see if the website is also slow? [speaker002:] Okay, no it was not as slow [speaker001:] Have you tried closing all other tabs on your browser and closing other programs? [speaker002:] yes [speaker001:] I apologize for the slow site issue. I will write up a report and notify the website team to fix it as soon as possible. [speaker002:] thanks [speaker001:] Would you like me to make the purchase for you? [speaker002:] no thanks [speaker001:] Is there anything else I can help you with today? [speaker002:] No [speaker001:] Thank you. Have a great day! [speaker001:] Hello, how can i help you todau [speaker002:] Hello. I bought a Calvin Klein shirt from you. I wanted a blue shirt but I bought the white one by mistake. Can you help me return it? I already have lots of white shirts and I don't need another one [speaker001:] Of course, could i get your full name Username Email Address and Order ID [speaker002:] Alessandro Phoenix aphoenix017 aphoenix017@email.com 9058366338 [speaker001:] Okay and what is your membership and when did you purchase the item [speaker002:] Gold I bought it on December 4, 2019 [speaker001:] Okaysince you are gold there is no limit on the return date [speaker002:] I've been so busy with work that I forgot to return it earlier Oh great [speaker001:] I will send you a link with the shipping label [speaker002:] The benefits of being Gold, right?? [speaker001:] I need your adress city and state [speaker002:] Okay 1456 1st Ave Jacksonville, TX 762 [speaker001:] Okay i have sent you the link, you can start the return by mail in store or at a drop off center [speaker002:] Okay I'll return it in the store [speaker001:] Is there anything else i can help you with? [speaker002:] No, that's it Thanks for helping me with this return [speaker001:] No problem, have a good day [speaker001:] Welcome to AcmeBrands. How can I help you? [speaker002:] What is your return policy if the jeans do not fit me? [speaker001:] OK, please tell me, are you one of our gold members? [speaker002:] How long is the leg length outseam? My member level is silver. [speaker001:] I am sorry, which jeans are you asking about? [speaker002:] Guess jeans $54.00 [speaker001:] The standard has an outseam of 42 inches. This is long as the jeans are generally tailored to fit. [speaker002:] ok [speaker001:] is there anything else today? [speaker002:] no [speaker001:] Thanks for being a silver member have a great day! [speaker001:] Hello, how can I help you today? [speaker002:] Hello, I want check my subscription status. [speaker001:] I can help you with that. Were you wanting to pay a bill, or just checking if it was active [speaker002:] checking how much is due, so I can pay. [speaker001:] I can help you pay your bill today. Can I get your full name or Account ID so I can pull up your account? [speaker002:] Crystal Minh [speaker001:] Thanks Crystal. I just have to verify your identity. Can I get your Account ID and Order ID? [speaker002:] 3PUTYQYKEO, order is 7399769383 [speaker001:] Thanks Crystal. How much were you wanting to pay today? [speaker002:] The remaining due amount. [speaker001:] The amount due is $20. Do you have a credit card you would like to put it on? [speaker002:] I would like to pay with my credit card on file. [speaker001:] Great, I can do that for you. Just one moment. It is all taken care of Crystal. Is there anything else I can help you with today? [speaker002:] Thanks. That's all! [speaker001:] Alright, have a great day! [speaker001:] hi how can I help you? [speaker002:] I would like to pay the subscription fee [speaker001:] ok what is your name? [speaker002:] for premium subscription Sanya Afzal [speaker001:] I also need your account & Order IDS please [speaker002:] Account ID: 21XISGSJVG Order ID: 0458602068 [speaker001:] so, the amount due is $49 [speaker002:] Okay [speaker001:] shall I put that into your account now? [speaker002:] Yes please [speaker001:] OK that is done. welcome back... [speaker002:] Okay thank you [speaker001:] Next time, here is a link so that you can do this yourself [speaker002:] Ok [speaker001:] is there anything else? [speaker002:] That is everything [speaker001:] oh, you will need your username for that link [speaker002:] OK [speaker001:] do you have that? [speaker002:] YEs [speaker001:] great! thanks for being our customer & have a nice day! [speaker001:] Hello [speaker002:] Hi, how may I help you? [speaker001:] Yes I seem to have a problem. Every single instance where I try to search for an item, I get zero results. [speaker002:] Ok, I can help you with that today. So you are having trouble using the search function on the website, correct? [speaker001:] Yes everytime I enter something I get 0 results, it is frustrating! [speaker002:] I'm very sorry you are having to go through this! I will try to help get it fixed right away. [speaker001:] Ok, thank you [speaker002:] Does it give the result "No results found" everytime you search? [speaker001:] Absolutely. I get that everytime. [speaker002:] Ok great! We can fix that. One moment please [speaker001:] Fantastic, no problem. [speaker002:] Ok, the first thing to do is to try logging out of your account and then logging back in Let me know when you have done this please [speaker001:] That one I have tried, but I will do it again real quick. [speaker002:] Ok great, thank you [speaker001:] Yes, same thing. No change [speaker002:] No problem, the next step is to clear your cookies. Do you know how to do that? [speaker001:] I believe so, I have not done that yet. I will give it a try. [speaker002:] Ok, great. Let me know when you have completed clearing your cookies please. [speaker001:] Had to remember my password again, haha. But alas it seems to be working! [speaker002:] Ok that is great news! Is there anything else I can help you with today? [speaker001:] No you have been very helpful! Now I can go shopping again! [speaker002:] Enjoy your shopping and have a great day. Goodbye! [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] I am trying to make a purchase but my cart won't update when I add the item. [speaker001:] I'm so sorry for the inconvenience! I'll be glad to help you with that. Would you provide your full name, please? [speaker002:] Chloe Zhang [speaker001:] Thank you, Chloe! May I ask you to please log out of your account, and log back in again? That can sometimes resolve the issue with the cart. [speaker002:] Okay, I'll try that. It did not work. Any other suggestions? [speaker001:] I'm so sorry about that! Let's try refreshing the page, perhaps? After refreshing, please try re-adding the item to your cart. [speaker002:] Yes, that worked!! [speaker001:] Wonderful! So happy that worked for you. Is there anything more I may help you with today? [speaker002:] That's all, thanks so much! [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] Thank you for contacting AcmeBrands! How can I help you today? [speaker002:] Yes i would like to get some more information on one of your items, i'm thinking about buying [speaker001:] I can help you with product information, but first could I please have your name? [speaker002:] Norman Bouchard [speaker001:] Thanks, Norman. Which product are you interested in? [speaker002:] Your Tommy Hilfiger shirt [speaker001:] That's a nice choice. What would you like to know about the shirt? [speaker002:] I wanted to know does it shrink after washing it? [speaker001:] If you wash it in hot water or dry it using hot air the fabric will shrink. You should wash the shirt in cold water to avoid this because it's made from cotton and wool and will shrink quickly. [speaker002:] okay, thanks [speaker001:] You're welcome. Is there anything else I can help you with today? [speaker002:] that will be all [speaker001:] Great! Enjoy your day! [speaker001:] Hello, how can I help you today? [speaker002:] Hi! I would like to check the status of my order. Actually the payment method seems to be wrong [speaker001:] Okay, let me look into that for you. Can I have your full name? [speaker002:] Albert Sanders [speaker001:] And your account and order ID's? [speaker002:] Account ID: 8VMNMLA0KI Order ID: 0144138707 [speaker001:] And what's the shipping status of your order? [speaker002:] delivered [speaker001:] Well since you've already received the item, I can't change your payment method for it. If we change it, it will only apply to future orders. [speaker002:] Okay. Please do that [speaker001:] Okay, what's the new method you'd like? [speaker002:] The credit card that is on file [speaker001:] Okay it's done. Is there anything else I can do for you today? [speaker002:] That is all. Thank you [speaker001:] Then have a nice day! [speaker001:] Hello, thank you for contacting AcmeBrand. How can I help you today? [speaker002:] In my bank statement, the jeans I bought got charged twice. [speaker001:] Alright, and I'm sorry to hear that. From what I gather you may have been charged for an item you never bought? [speaker002:] Yes. I only bought 1 quantity of the jean. [speaker001:] Alright, let's see what I can do to help. Can I please have your Full name and an account ID as I'll need that information shortly. This is to pull up your account. [speaker002:] My full name is Sanya Afzal, and my Account ID is 5HKBI0Q4XF [speaker001:] Thank you Sanya, can I also have the order ID to look up the order? [speaker002:] It is 1621782001 [speaker001:] Thank you, Let me check with the system to see if there was an error. Alright, Has the item been shipped already? [speaker002:] No, It hasn't [speaker001:] Perfect that makes this simple. I can go ahead and remove the item from the order and get you a refund right away. [speaker002:] Thank you! [speaker001:] How much was the price of the jeans? [speaker002:] It was $94 [speaker001:] Alright let me get that refund started for you. Okay, the refund has been initiated and the item was removed from your order Was there anything else I could help you with today? [speaker002:] Sounds good! Nothing else! [speaker001:] Thank you for shopping with us and have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hi, I would like to now more about some boots I want to buy Do you guys have any in a size 9 available? [speaker001:] I can certainly help you with that let me check for you What kind of boots did you want? [speaker002:] Michael Kors boots [speaker001:] Ok, based on my search the boot sizes available are equal to whatever is listed on the website [speaker002:] That's a bummer, the website says unavailable [speaker001:] So, if that's the case, then we are out of stock at the moment The website is the most up to date source on boots. With that said, boots will usually be refilled at the end of every month which is only a week away You can check back at that time [speaker002:] Darn, that's still awhile I was hoping to have a pair for going out this weekend [speaker001:] Oh really, nice party? [speaker002:] Yea, with lots of cute singles But whatever, I think I have something else that might also work [speaker001:] Ok, well that's good to hear. I'm sure you'll have a great time! [speaker002:] yea, let's hope so [speaker001:] Is there anything else I can help you with? [speaker002:] No, that's it. I checked the other competitors and they're out of stock too I'm pretty loyal to AcmeBrands so I'll just come back in a week or so [speaker001:] Sounds great, have a nice day! [speaker001:] Hello How can I help you today? [speaker002:] Hi i am checking the status on my subscription can you help me with that? do I need to pay the balance to activate it? [speaker001:] Yes I can can just a moment [speaker002:] okay [speaker001:] an I get your full name or Account ID [speaker002:] Crystal Minh account #YU3JAQTPOI [speaker001:] Yes, Your subscription must be paid to activate. 14 Is due [speaker002:] okay. can we take care of it now? I can pay it now. Are you there? [speaker001:] Yes you can Would you like me to use the card on file? [speaker002:] yes [speaker001:] Great just a moment [speaker002:] okay [speaker001:] All done Is there anything else I can help you with? [speaker002:] no. thanks [speaker001:] Thank you [speaker001:] Hello. How may I help today? [speaker002:] Do you guys do price matching, because the tommy hilfiger boots are 20 dollars more than other sites? [speaker001:] Let me look into that for you. Can I get your name please? [speaker002:] Joyce Wu [speaker001:] Thank you Joyce. One minute please. We can match the price. Let me get the order details from you. I will need your acct id and order id. [speaker002:] AAYAKVLBVU 2893959786 [speaker001:] I will issue you a promo code for the price difference. Is that acceptable? [speaker002:] That would be great I really appreciate that [speaker001:] Not a problem. Your promo code is: KVINL. Apply it towards your next purchase. Was their anything else you needed today? [speaker002:] no that was all thank you [speaker001:] You are welcome. Bye. [speaker001:] Hello, how may I help you today? [speaker002:] want to check the status of my order because i only ordered one but on the email confirmation it says that i ordered two [speaker001:] I can help, could I get your full name please? [speaker002:] Sanya Afzal [speaker001:] Hi, Sanya. Could I also get your account and order ID please? [speaker002:] UUDHIFWNKN. order id is 5679121831 [speaker001:] Thank you, one moment please. [speaker002:] ok [speaker001:] It says here you only ordered one. The email you received is most likely in error. Is there anything else I can help with? [speaker002:] ok thank you. that is all [speaker001:] Have a great day! [speaker001:] Hello my name is Chloe Zhang and I want information about the annual sale I want to know when it ends [speaker002:] Hi Chloe. Our annual sale ended on January 31st. If you missed it this year, make sure to subscribe to our newsletter for the latest news! Is there anything else I can help you with, Chloe? [speaker001:] Oh thats too bad, I will subscribe for sure I guess I will have to wait for more promotions that would be all [speaker002:] Sorry about that. Okay, Chloe. Have a great day! [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you? [speaker002:] Good morning! I am thinking to buy a shirt from your website. But can you explain about the return policy? I am new to your company. [speaker001:] Sure, I would be happy to assist. One moment please. The policy depends on your membership level. Are you a member? [speaker002:] No. I don't have one yet. [speaker001:] Ok, you are allowed returns for purchasing made in the last 30 days. Did you have any other questions for me? [speaker002:] That is good. do I need to pay the shipping fee for returning an item? [speaker001:] No we would print out a label and you would have a choice of return through mail, store, or drop-box. [speaker002:] Ok. Good to know. [speaker001:] I apologize you would print out a label. Anymore questions? [speaker002:] That's it. thank you. Have a great day [speaker001:] Thank you for contacting us, you have a great day! [speaker001:] Hi, there. How may I help you? [speaker002:] I just need to reset my password [speaker001:] I can help youwith that. May I have your full name and Account ID? [speaker002:] Sanya Afzal 283919 [speaker001:] May I have your Username? [speaker002:] safzal219 [speaker001:] I cannot retrieve the password for you, but I can generate a new one for you. [speaker002:] that would be fine [speaker001:] Do you have a PIN number? [speaker002:] 707963 [speaker001:] Here is your new password: ez7q811v278 [speaker002:] great that worked for me [speaker001:] Wonderful! Can I halp you with anything else? [speaker002:] no that was all [speaker001:] Have a great day! [speaker001:] Hi, I think some details are wrong on my recent order. [speaker002:] Ah, I can help you with that. My name is James, What's yours? [speaker001:] I am Jane, [speaker002:] Which detail do you believe is wrong, Jane? [speaker001:] I accidentally ordered the wrong item last order, it was an accident. can I alter my item? I ordered the Teal color but I want the dark navy blue Jacket. [speaker002:] I'm checking right now. What is the shipping status of your order? [speaker001:] It was delivered. [speaker002:] Then you will have to return it and order a new one. I can help you with that. [speaker001:] Should I return it in the same packing? How? [speaker002:] I need your full name or account ID to start with. [speaker001:] Rodriguez Domingo, Account ID is 76YFJSX4QH [speaker002:] And I need your username, your email address, and your order ID [speaker001:] User name is: rodriguez081 Order ID: 2790132912 rodriguezd081@email.com [speaker002:] Your username is not validating. Are you sure it's correct? [speaker001:] Username: rodriguezd081 [speaker002:] Okay, your order is valid. What is your membership status [speaker001:] What's next for me? I'm Bronze [speaker002:] Bronze members have a 90 day return window. When was your order made? [speaker001:] 2019-07-10 [speaker002:] You can return outside of the window if you still have the receipt, or the original packaging. Do you have one of those? [speaker001:] Yes, I think I do, I left it inside. [speaker002:] Good. And will you be able to send it back to us, either through the mail, UPS, or at a physical store? [speaker001:] Yes, by Mail please. [speaker002:] I'll need to print a shipping label. For that I'll need your street address, city, state, and zip code [speaker001:] Address: 1740 Primrose Ave La Fayette, WA 5098 Are you there? Thanks, that's all, I'll send it back. Goodbye. [speaker002:] Goodbye [speaker001:] Hi, can I help you? [speaker002:] Hi, I'm trying to add an item to my cart but every time I try nothing happens [speaker001:] Ok Try refreshing the page and adding the item again [speaker002:] Okay, I just tried that and the same thing happened [speaker001:] Ok, try logging out of the site and the logging back in and see if you're able to add it to the cart then [speaker002:] I wasn't logged in when I tried adding it Should I log in and try it that way? [speaker001:] Yeah, try it logged in [speaker002:] Okay, looks like that worked I've never had this issue before though even when I wasn't logged in There might be something wrong with your website [speaker001:] Ok, I'll tell the tech team that there may be a problem Is there anything else I can do for you today? [speaker002:] No, that's all [speaker001:] Ok, I'll end this conversation now [speaker001:] Hello, this is AcmeBrands customer service. How may I help you? [speaker002:] I would like to know more about one of you guys products because i'm thinking about buying it [speaker001:] Sure, what product are you looking for information about? [speaker002:] The tommy Hilfiger boots [speaker001:] Okay, is there any question in particular that you have about them? [speaker002:] Yes i wanted to see if you had a size 9 in stock at the moment [speaker001:] If the size 9 boots are listed as empty on the website, then we are out of stock. The Tommy Hilfiger boots will be restocked at the end of the month though, so you can check back in a couple of days. [speaker002:] the webisite saying unavailable oh okay, thank you. I will check back then [speaker001:] You're welcome, thanks for being a valued customer. [speaker001:] Hi, how may I help you? [speaker002:] Can you please see if my account qualifies for free shipping on orders? Sorry, for international ship. [speaker001:] Yes, I can help with that Can I have your full name or Account ID please? [speaker002:] Alessandro Phoenix I don't have the account ID [speaker001:] Let me check if your account allows for free international shipping. Great news! You do have international shipping!. I'm also sending you a link for our FAQ page in case you want more information about our shipping. [speaker002:] Good! Thank you for all. [speaker001:] Your welcome, can I help with anything else? [speaker002:] No, thanks. [speaker001:] Have a great day! [speaker001:] Hello, how may I help you? [speaker002:] Hi the delivery time on my order seems to be wrong. Can you check on it for me? [speaker001:] Sure, could I get your full name, please? [speaker002:] Crystal Minh [speaker001:] Thanks, Crystal. I'll also need your Account and Order ID to look up the order. [speaker002:] account id is 1MBKFYVKLR and order id is 5088252812 [speaker001:] Thanks again. Were you intending for your delivery to be made in the morning or evening? [speaker002:] Evenings are better for me [speaker001:] Okay, let me see here. Do you know the shipping status of the order? [speaker002:] It says order received but I haven't got it yet [speaker001:] It hasn't shipped yet then. Your order was listed as morning but I can just go ahead and change it to evening for you. [speaker002:] OK that's great. So I don't have to worry it has been lost? [speaker001:] That's right, we're still prepping it for shipping. I have the delivery scheduled for evening. Is there anything else I could help you with? [speaker002:] Nope, that's it thank you!! [speaker001:] Have a good day! [speaker001:] Welcome to AcmeBrands. How may I help? [speaker002:] hi! I was trying to access my account but I seem to have forgotten my username I was hoping you could help me with that [speaker001:] OK. I can help. What is your full name or account ID? [speaker002:] Sanya Afzal [speaker001:] I have pulled up your account What is your zip code and email address [speaker002:] 25708 I have my phone number. Would that work? [speaker001:] Sure. [speaker002:] 678-7611 [speaker001:] Thanks Sanya. I have verified your ID. [speaker002:] Thank you [speaker001:] Your username will be safzal1. It is the first letter of first name followed by last name and 1 Anything else? [speaker002:] thank you. Appreciate it [speaker001:] You're welcome. Have a great day. [speaker001:] Hi [speaker002:] Hi, how may I help you? [speaker001:] I would love to pay my subscription fee because i would like to keep the subscription active [speaker002:] Sure! Just need your full name, account AND order ID to check it. [speaker001:] Albert Sanders Order ID: 5024882044 [speaker002:] Account ID? [speaker001:] Account ID: ZYPA4BPJO4 [speaker002:] It is active, but was due yesterday for 14. [speaker001:] Yeah [speaker002:] Would you like to pay it with the card on file? [speaker001:] Yes [speaker002:] It has been renewed, anything else today? [speaker001:] No [speaker002:] Have a good one! [speaker001:] Hello! How can I help you today? [speaker002:] Hello, I would like to check the shipping fee on my most recent order, I believe it was too high [speaker001:] No problem I can look into that for you. Could I please get your name, account number, and the order number? [speaker002:] Thank you, it's Alessandro Phoenix and the account Id is S9OXSFR21R Order ID is 7139133371 [speaker001:] Okay, thanks for that info. It looks like you do not have a subscription with us, is that correct? [speaker002:] I'm not sure what that means, i am a Bronze level member if that helps [speaker001:] Oh, I'm sorry. Okay, thanks. Can you tell me what the shipping status of your order is, please? [speaker002:] It was delivered I would like to have the fee waived if possible [speaker001:] Got it. Okay, let me see if we can do that. Did you think the shipping cost was incorrect, or just generally too high? [speaker002:] I think it was generally a high price for to charge for shipping on that order It is more than I usually pay [speaker001:] Got it. Well, I can offer you a refund of $8. How does that sound? [speaker002:] That would be fair, thank you so much for that [speaker001:] You're welcome, Alessandro! We'll credit that back to your card, okay? [speaker002:] Ok thanks again! [speaker001:] Is there anything else I can help you with? [speaker002:] No you've been great, have a good day [speaker001:] Wonderful. Goodbye! [speaker001:] Hi, how can I help you today? [speaker002:] Yes i would like to know when the annual sales end because i'm thinking about buying some things [speaker001:] Okay, let me check that for you. Could I get your name please? [speaker002:] Rodriguez Domingo [speaker001:] Mr. Domingo, our annual sale ended on January 31st. Please subscribe to our newsletter so you get all of our updates and don't miss it next year! [speaker002:] ok, thanks [speaker001:] Can I help with anything else today? [speaker002:] that will be all [speaker001:] Have a nice day. [speaker001:] Thanks for contacting AcmeBrands! What can I do for you today? [speaker002:] Hi! So the website is really slow. When I use the search function, all I get is a spinning wheel. I don't get any results [speaker001:] I'm sorry to hear that! Let me see what I can do. [speaker002:] ok great [speaker001:] Have you closed all tabs that you have open, as well as other apps, to make sure your computer isn't overloaded? [speaker002:] I did do that. [speaker001:] Okay. Can you log out and log back in, to see if that helps? [speaker002:] sure, give me one second ok, looks like the problem is resolved! [speaker001:] Great! Is there anything else I can help you with today? [speaker002:] nope, that is it! [speaker001:] Okay, have a great day! [speaker001:] Hi! How can I help you? [speaker002:] Yes there gotta be a mistake on the shipping on the jeans I purchased It was much higher than expected it's not international or anything I want a refund on that shipping fee Are you there [speaker001:] Okay, I can help you with that. What is your full name, username, email address, and Order ID? [speaker002:] good it's Sanya Afzal safzal96@email.com my username is safzal96 [speaker001:] And the order ID? [speaker002:] 8626584732 [speaker001:] And what is the shipping status on the order? [speaker002:] No reason for the shipping to be that high I wasnt expexting that they are out for delivery [speaker001:] So it's out for delivery? [speaker002:] yes can you not see that in your system [speaker001:] No, I can't. Okay, since it's out for delivery, I will go ahead and offer a refund for the shipping fee. [speaker002:] can you refund the shipping its not right thanks a bunch [speaker001:] Okay, your refund has been sent. Is there anything else I can help you with? [speaker002:] No thank you for your help, sorry I was just surprised when I saw the cost [speaker001:] I understand! Glad I could help. Have a good day! [speaker001:] Hi! Thanks for contacting Acme support. How can I help you today? [speaker002:] I'm letting you know that I'm trying to buy a pair of jeans but it's too expensive. I found a cheaper pair elsewhere can you help me out? [speaker001:] I can certainly look into that for you. May I get your full name? [speaker002:] Rodriguez Domingo [speaker001:] May I also get your account ID and Order ID? [speaker002:] LX5LXXQCUA and 6277914584 [speaker001:] Okay, I looked that up for you. Unfortunately, our pricing is done with algorithms and is subject to change at any time. I'm not authorized to change product prices. [speaker002:] Can I get a discount at least? [speaker001:] Just this one time, I can send you a promo code for being a valued customer. Would that be OK? [speaker002:] that would be fair thank you [speaker001:] Here is your promo code: XVF6J Is there anything else that I can help with today? [speaker002:] no that is it thank you [speaker001:] Have a great day! [speaker001:] Good afternoon, how can I help you? [speaker002:] I am thinking of making a purchase, but I wanted to know the cost for overnight shipping. [speaker001:] sure, one moment please. ok, the cost will depend on the weight of your shipment the costs are as follows the rate is $39.99 for items of 5 pounds or less, $54.99 for items of 10 pounds or less, and $69.99 for all other items. [speaker002:] Great, thank you!! [speaker001:] a pleasure to help you have a nice day [speaker001:] hi [speaker002:] Hi! How can I help you today? [speaker001:] I'm trying to use a promo code right now, but I keep getting an error message saying invalid I got this code 5 days back [speaker002:] Okay, I'd be happy to help you with that. What is your full name? [speaker001:] Albert Sanders [speaker002:] Okay, it looks like it's an error in our system so I will go ahead and generate a new promo code for you. BJNEQ is your new promo code. Make sure you use it within 7 days! I'm sorry for the inconvenience. Is there anything else I can help you with today? [speaker001:] Thanks so much That's all [speaker002:] You're very welcome! Have a great day. [speaker001:] Hello, thank you for contacting AcmeCorp, how may I help you today? [speaker002:] i want to double check the status of my refund [speaker001:] I would happy to help you with that. May I have your full name or account ID? [speaker002:] Name: Norman Bouchard [speaker001:] Thank you Norman. Thank you may I please have your username, email address, and Order ID? [speaker002:] Email Address: normanbouchard837@email.com Username: normanbouchard837 Order ID: 9287326935 [speaker001:] Thank you. It looks like your refund is still in progress should be completed soon online. [speaker002:] great, do you know the payment method [speaker001:] You will receive online through the account on file. Do you have any other questions for me? It will return to the card on file. Do you need to change this? [speaker002:] can you swithc it to paypal [speaker001:] Yes I can. [speaker002:] thanks! thats all [speaker001:] It has been changed. Thank you for contacting AcmeCorp, please be safe and stay well. [speaker001:] Hello! Thank you for choosing AcmeBrands. How may I assist you? [speaker002:] want to be buy something but my credit card keeps being rejected [speaker001:] I'm so sorry about that! Let's get that sorted out for you. Your full name, please? [speaker002:] Albert Sanders [speaker001:] Albert, would you kindly try entering your credit card information again? [speaker002:] ok will do this now and would let you know [speaker001:] Great! Thank you so much. [speaker002:] still not working. [speaker001:] Okay! Let's try checking the expiration date on your credit card. Maybe it's too old to use? [speaker002:] the card is still valid. any other suggestion? [speaker001:] Another thing to try: log out and log back into your account? [speaker002:] ok will do this now it works [speaker001:] Wonderful! Is there anything more I may help you with today? [speaker002:] that is all [speaker001:] Thank you so much for contacting AcmeBrands customer service. Goodbye! [speaker001:] hi [speaker002:] Hello, how can I help you? [speaker001:] what kind of material this? [speaker002:] Hello, what product are you asking about? [speaker001:] jeans rodringuez domingo phone number:029-1892 member level:gold [speaker002:] Hello, unfortunately I do not have information on the material of our jeans. Our website should have more information on a particular product. [speaker001:] kk fine thank you [speaker002:] Is there anything else I can help you with? [speaker001:] no its enough..thank you [speaker002:] Have a great day. [speaker001:] Thank you for contacting Acme Brands! How can I help you today? [speaker002:] Hey, I haven't gotten my package yet. Just want to check on the shipping status. It's been about 9 days now [speaker001:] Okay. Could I please have your name or account ID? [speaker002:] Rodriguez Domingo [speaker001:] Thank you. I've pulled up your account. Can you verify your username, email address and order ID of the shipment? [speaker002:] rdomingo173, rdomingo173@email.com 1175183347 [speaker001:] It usually only takes a week at most to receive your orders. I'd be happy to ship you a new order, if you provide me with your shipping address. [speaker002:] yes, please do 2198 1st Ave San Mateo, CA 88604 [speaker001:] Thank you. Which items were to be included with your order? [speaker002:] The $49 TH Boots [speaker001:] I've placed a new order for your boots and you should receive them in the next few days. I apologize for the delay. Is there anything else I can help you with today? [speaker002:] That's ok! Thank you for your help. That's all. [speaker001:] You're welcome. Enjoy your day! [speaker001:] Hi! How can I help you? [speaker002:] How much is it to have my clothing personalized? [speaker001:] sure, one moment and I'll find out! ok, it depends on how much text you want added. It is 30 cents per character for the first 15 characters then 20 cents per character for the next 15 and then 10 cents for any above that [speaker002:] Okay How much to stitch Chloe Zhang [speaker001:] 2 dollars I'm sorry. 3 dollars [speaker002:] Great! Thanks [speaker001:] misread my calculator! no problem, have a great day! [speaker001:] Hello and thank you for reaching out to us today. How can I help you? [speaker002:] Hello, does the premium membership come with free two day shipping? The premium membership is quite expensive so I want to know that I am getting my monies worth. [speaker001:] Sure I can look into that for you. Can I please have your name? [speaker002:] Joyce Wu [speaker001:] Alright Joyce. Give me one second to pull that information up for you! Okay Joyce. It does look like the gold membership, which is the highest membership we have, does come with free two day shipping! Is there anything else I can help you with today? [speaker002:] That is great! And how does the return process work if I ever run into problems with my items? [speaker001:] With the gold membership you can have unlimited refunds on any transactions! [speaker002:] Cool. And how much is the gold membership again? [speaker001:] They actually cannot be bought. The gold membership is earned by purchasing $2000 in items and a very short questionnaire. [speaker002:] Okay. That answers all my questions. Thank you. [speaker001:] Thank you for reaching out to us! Have a great day! [speaker001:] Hello. Is anybody there? [speaker002:] I'm sorry for the wait! How may I help you? [speaker001:] The shipping costs on my order are way too high. I would like to get a refund on just the shipping fees. [speaker002:] I can help with that. May I have your full name? [speaker001:] Sanya Afzal [speaker002:] May I also have your username, email address, and order ID to validate your purchase? [speaker001:] safzal08 safzal08@email.com 2177131458 [speaker002:] Thanks! Do you know the shipping status of your order? [speaker001:] delivered [speaker002:] Unfortunately, I can't refund the entire fee, but i can refund $8 worth. [speaker001:] That would be fine [speaker002:] You should see your refund in your account shortly. Is there anything else I can help you with? [speaker001:] No, thank you [speaker002:] Okay. Have a wonderful day! [speaker001:] helllo! [speaker002:] Hi [speaker001:] how can I help you? [speaker002:] I'm thinking about buying stuff but I'm not sure what your hours are now with this whole coronavirus thing. [speaker001:] sure, I know a lot has changed recently huh? Let me research the hours for you [speaker002:] Can you tell me what time the local store in Seattle opens? [speaker001:] Local store hours can vary but typically their hours are 8 AM to 11 PM. I'd call and double check with the Seattle store if you're planning on going either early in the morning or later in the evening [speaker002:] Ok [speaker001:] You can always shop online as well, 247 365 [speaker002:] Sounds good [speaker001:] Anything else I can help you with? [speaker002:] No, that will be all [speaker001:] Wonderful. Keep washing those hands! Be Well! [speaker001:] Hello,how can I help you today? [speaker002:] I need to check the shipping status of an order I haven't gotten yet. [speaker001:] Alright, I can help you with that. Can I get your full name or Account ID? [speaker002:] Crystal Minh [speaker001:] Thank you Crystal. While I pull up your account I will just clarify that you wanted to check on the shipping status of your order? [speaker002:] That's right [speaker001:] Can I also get your account ID and Order ID so I can verify your identity? [speaker002:] Account ID: IBNMNZXPKF Order ID: 8806472327 [speaker001:] One moment while the system searches for this. [speaker002:] ok [speaker001:] Did you think you should have received your item by now? [speaker002:] yes, I should have gotten it 5 days ago [speaker001:] So you have been waiting 5 days for it? Are you still there Crystal? [speaker002:] yes [speaker001:] How long have you been waiting for this? Has it only been 5 days? [speaker002:] Yes. i have been waiting 5 days. [speaker001:] It can take up to 7 days to arrive so it will likely be there soon. If it doesn't arrive after 7 days we can look in to it again. [speaker002:] I was told it would arrive sooner, and I need it by Monday. [speaker001:] Do you know the shipping status? [speaker002:] No I contacted you to find that out. It was my original question [speaker001:] Yes, I realize that. But normally the package takes 7 days and it has only been 5. [speaker002:] I really need them by monday for an event. Can you tell me the status. [speaker001:] Your order should tell you the shipping status. If it has not been sent yet I can change it to overnight shipping. But without the shipping status I do not know if it has been sent. My system does not give me that information. [speaker002:] It hasn't given me any notifications on shipping. Can you change it now? [speaker001:] I can not change it without knowing if it has left our facility. [speaker002:] Can you overnight a new order and I'll send the other back if it ever comes? I need these jeans for a photoshoot event [speaker001:] I can do that. One moment please. [speaker002:] thank you so much [speaker001:] What is your membership level? [speaker002:] Silver [speaker001:] Since your are a silver member I will ship your item overnight free of charge. What brand of jeans were you looking at? [speaker002:] One pair was Guess and the other was Calvin Klein [speaker001:] I have ordered those for you Crystal. They will arrive tomorrow morning. When the other package shows up you can call us and we will get you a label for your return. Is there anything else I can help you with today? [speaker002:] That sounds great! That's all thanks! [speaker001:] Have a great day Crystal. [speaker001:] Hello, how may I help you today? [speaker002:] I never received my package and its been 9 days can you check on the status of that? [speaker001:] I'm sorry to hear that, I would be happy to help you get that resolved. Can you send me your full name or account ID? [speaker002:] Albert Sanders [speaker001:] Thank you, can you give me your username, email address, and order ID so I can get your order pulled up? [speaker002:] alberts7 alberts7@email.com 0449248154 [speaker001:] Thank you, I have your order pulled up and validated. Since it's been over a week, it does look like your package got lost. [speaker002:] I see [speaker001:] I'm sorry for the inconvenience. If you can give me your address, we can get a new order shipped out with expedited shipping. [speaker002:] I would appreciate it [speaker001:] Sure thing, could you send me your mailing address? [speaker002:] 5422 1st Ave La Fayette, MI 64275 [speaker001:] Ok I have the address entered, can you send me the name of the product that you ordered? [speaker002:] Product: Jacket Brand: Michael Kors [speaker001:] Ok, that item should be arriving within 2-3 business days. Is there anything else I can help with? [speaker002:] no that was everything [speaker001:] Great, enjoy the rest of your day! [speaker001:] Hi, there. How may I help you? [speaker002:] Hi! Just a quick question [speaker001:] Sure [speaker002:] Will this Calvin Klein Shirt shrink after I wash it [speaker001:] I can pull up the item and let you know for sure. As long as you do not wash it in hot water, it should not shrink. It's best to wash the shirt in cold water for minimal shrinkage. [speaker002:] great! thanks [speaker001:] You're welcome! May I help you with anything else? [speaker002:] no [speaker001:] Have a great day! [speaker001:] Good afternoon. How can I help you today? [speaker002:] HI! I have been looking at your website for hours but all Guess shirt is out of stock. Is it possible to get it when it is back?' [speaker001:] Oh no, that is so frustrating when that happens. Let's look in to this. May I ask who I am speaking with today? [speaker002:] Alessandro Phoenix [speaker001:] Thanks Alessandro. So I can assist you better may I ask if it is one product that you are always looking for? Or do you find many different products are out of stock? [speaker002:] it is a white guess shirt I think all of guess shirt are out.. maybe because of the spring promotion [speaker001:] That is so frustrating though. I'm going to let purchasing know so they can do a better job of ordering. [speaker002:] Ok thanks Can you notify me if it is back [speaker001:] I was just going to ask you if you would like me back order it for you? [speaker002:] yes please [speaker001:] It would be shipped as soon as it was available. [speaker002:] Thank you [speaker001:] It was the white guess shirt, correct? [speaker002:] yes [speaker001:] Should I use the credit card on file? [speaker002:] yes please [speaker001:] Great, I have ordered it and it will be sent to you as soon as it is in stock. Is there anything else I can help you with today Alessandro? [speaker002:] That's all Thank you [speaker001:] Have a great day! [speaker001:] Hi! How may I help you? [speaker002:] Hi! can I ask a question about my membership? [speaker001:] Sure! What question? [speaker002:] What I need to do to maintain my membership? [speaker001:] Membership lasts for the remainder of the calendar year you get it, and the next full calendar year after that. If this is not what you were looking for, feel free to be more specific. [speaker002:] Do I need to pay or buy a certain amount to keep my membership? [speaker001:] Correct. This amount is situational for each account and will be revealed for each member before they sign up. You must pay each month, however they can be extensions. [speaker002:] how much do I have to pay for each level? [speaker001:] This depends on each account, I do not have an estimate for you. Apologies. [speaker002:] It's ok. Thank you [speaker001:] Anything else you need help with today? [speaker002:] Oh one more question. WHen is the annual fee is due? [speaker001:] It is due each month, depending on the account. One month after you sign up. [speaker002:] Is mine due today? if it is, can I pay now? [speaker001:] Oh, you should have started with you how you wanted to check your bill! I can help with that, I just need your full name, account ID and order ID please. [speaker002:] Albert Sanders Account ID: V474VZLKPI Order ID: 9728480145 [speaker001:] It is due tomorrow for 14 dollars and is active. Would you like me to use the card on file to pay it? [speaker002:] yes please [speaker001:] It has been paid, anything else today? [speaker002:] That is all thanks [speaker001:] Have a great day! [speaker001:] howdy! how can I help you? [speaker002:] Hello. I'm trying to buy those Michael Kors boots but they are always out of stock. [speaker001:] oh, I'm so sorry to hear that. I'll let our purchasing team know about the issue you're having [speaker002:] Thanks. Is there any way to put a hold on them or something the next time they're available? [speaker001:] May I have your name please? [speaker002:] Norman Bouchard. [speaker001:] I can back order it for you! [speaker002:] Oh that's awesome. [speaker001:] It will ship as soon as it becomes available [speaker002:] That's great, thanks so much! [speaker001:] Do you want to use the credit card that's on file? [speaker002:] Yes that's perfect. [speaker001:] ok great, you'll get those as soon as they are back in stock! anything else I can help you with? [speaker002:] Nope that's it. Bye! [speaker001:] bye! have a great day! [speaker001:] Hello? [speaker002:] Good afternoon, what can I do for you? [speaker001:] I need to return something that I purchased I bought it in the wrong color. [speaker002:] one moment please [speaker001:] Sure, no problem [speaker002:] Ok thanks, would you give me your full name or account ID. [speaker001:] Joseph Banter, I dont know my account ID Do you mean username? username is josephb0 [speaker002:] is fine with your full name [speaker001:] ok:] [speaker002:] Has the product already been received by you Mr. Joseph? or is currently on shipping. [speaker001:] I already have the item [speaker002:] Ok, your order has already been canceled Mr. Joseph [speaker001:] ? so i never received it? I need to return it not cancel the order [speaker002:] Oh excuse my mistake, I will go through the appropriate method for your problem. [speaker001:] cool. thanks [speaker002:] Could you tell me your membership level Mr. Joseph [speaker001:] guest level [speaker002:] In order to verify the available options to solve the problem. ok bronze level you mean? [speaker001:] i dont know, i think i dont have a membership. i just used the guest function to make the purchase. [speaker002:] Ok sorry for the confusion, how much did the product cost you Mr Joseph? [speaker001:] $64 Cool, thanks everything's all set? [speaker002:] Ok everything ready. Sorry for the inconvenience. [speaker001:] No problem, thanks for your help. have a good day [speaker002:] Have a good day [speaker001:] Thank you for shopping with AcmeBrands! How may I help you? [speaker002:] Hi there, I've been charged for an order that I never placed. How do I go about a refund? [speaker001:] What was the order for? [speaker002:] Order ID: 5504190460 It was an order of Guess jeans [speaker001:] Okay. May I have your full name? [speaker002:] Sanya Afzal [speaker001:] Thank you. May I also have your username and email address? [speaker002:] Email Address: sa303434@email.com Username: sa303434 [speaker001:] I see the problem in your account. Let me get started on the refund. The refund has been processed. Is there anything else you need? [speaker002:] Perfect, thank you! That is all, thanks again for the help. [speaker001:] You're welcome! Have a great day. [speaker001:] Thanks for contacting Acme. How may I help you today? [speaker002:] Hello, I would like to know if this jacket is warm enough to wear in windy conditions [speaker001:] Certainly, I can look up some details about that Which jacket in particular were you interested in? [speaker002:] Calvin Klein for $94 [speaker001:] Yes, indeed, this jacket is designed to be wind-proof. The lining of that jacket in particular provides excellent insulation. [speaker002:] Ok, awesome. Thank you [speaker001:] You're welcome. May I help you with anything else? [speaker002:] That is all [speaker001:] Excellent, have a great day. [speaker001:] Hello, how can I help you today? [speaker002:] Thank you.:] I'm trying to order some things on the website but I'm finding that I can't really even use it right now, because as I'm clicking around nothing much is really happening because it's so slow and stalling out. Can you tell me what's go *what's going on or if I should just come back and order later? Sentence was cut off, sorry. [speaker001:] Glad to help. May I have your name please? [speaker002:] It's David Williams. [speaker001:] thanks David. I will write up a report about the slow speeds for the Website Team to fix. [speaker002:] Thank you, I appreciate that. [speaker001:] did you try logging out and logging back in? [speaker002:] No but I will try that now. One second please. Tried that, it's still very sluggish and not moving much at all. [speaker001:] how about try visiting another website first? [speaker002:] Okay, I'll log into my e-mail on another website. One second. I'm clicking around on Yahoo, their news and anything I click on before logging into e-mail there is working really quickly. [speaker001:] Okay. try closing all the other tabs on your broswer. [speaker002:] Okay, doing that now. [speaker001:] and also other programs that may be running. too many programs running can cause a slowdown. [speaker002:] That seems to have helped. I closed out everything as far as tabs and other programs. Not so slow now, seems like it's a lot better. Sorry about that it must've been me slowing things down. [speaker001:] No worries. Is there anything else that I can help you with? [speaker002:] No no, that's all but thank you for helping me figure that out. [speaker001:] Have a nice day! [speaker001:] Hello, how may I help you? [speaker002:] Hi there! [speaker001:] Hi! [speaker002:] I want to know how I can get a premium membership because my kids just need new school clothes. [speaker001:] sure, let me check into that for you! Membership levels are earned based on purchase amounts. For example if you spend $500 in the past year, you would earn Bronze membership Silver is at $1000 of purchases and gold is $2000 [speaker002:] Well right now I am at Gold [speaker001:] oh great, that is good news! Was there anything else I can help you with or are you all set to get started on that school clothes shopping? [speaker002:] well how do I get premium then? [speaker001:] Gold membership is premium membership, it is the highest premium membership we offer, reserved for VIP customers like yourself so congratulations! any other questions today? [speaker002:] oh hm that is confusing then. That was it. [speaker001:] ok, great, good luck shopping and have a great day! [speaker001:] How can I help you? [speaker002:] Hello, I just ordered one item but my confirmation email is saying that I ordered two. Can I check the status of my order. [speaker001:] Sure, can I have your name? [speaker002:] Rodriguez Domingo [speaker001:] Okay, and Mr. Domingo, what is your account and order ID? [speaker002:] Account ID: 5AUSI1OW9C Order ID: 1414120779 [speaker001:] And what is the shipping status? [speaker002:] Out for Delivery [speaker001:] What is your membership level? [speaker002:] Silver [speaker001:] Great, I can refund you and then you can call back for a return shipping label. How much were you charged? [speaker002:] Okay. That works. My original order was $79 but this two item order is saying it was a total of $140 [speaker001:] So you were overcharged by $61? [speaker002:] yes. [speaker001:] You are all set, just call back for return label. Is there anything else? [speaker001:] Hello, how may i help you today? is there any way i can be of service [speaker002:] Yes, I need to buy more jeans. I was wondering how long premium membership lasts? [speaker001:] i can assist in answering how long our membership lasts may i have your name please? [speaker002:] Albert Sanders. [speaker001:] i have an answer for you here Albert Membership lasts for the rest of the calender when you recieved it and the next full calender year, calculated at the beginning of the month for example, if you spen $501 on january 23, then you would be a bronze member starting february first, lasting through the 31st of december the following year [speaker002:] I am a silver member. Does it last longer? [speaker001:] boost level occur this same way no it does not so your membership will expire a year from end of the year it started in. now we have that settled, is there anything else i can help with? [speaker002:] No, that is all. [speaker001:] have a good day [speaker001:] Hello, my name is Anne. What can I help you with today? [speaker002:] Hi the cost of my shipping was too high [speaker001:] I am sorry to hear that. Let me get your name, and I'll pull up your account. [speaker002:] Albert Sanders [speaker001:] Thank you Mr. Sanders. I will also need your user name, e-mail and the order id please. [speaker002:] Username: asanders757 Email Address: asanders757@email.com Order ID: 4734395779 I am a silver member [speaker001:] Thank you. Do you know the shipping status of your order? [speaker002:] Shipping Status: Order Received I'd just like to cancel the shipment and get a refund [speaker001:] I can do that for for you. [speaker002:] Thanks [speaker001:] I have canceled the shipment. Was there anything else I can do for you? [speaker002:] Thank you that's all I need. [speaker001:] Have a great day. [speaker001:] Hi, how may I help you? [speaker002:] Your website is soooooo slow right now, what is going on? [speaker001:] Ok, I can help with that [speaker002:] thanks [speaker001:] You're welcome First let me report site problems to our internal team so they can get on it [speaker002:] thanks [speaker001:] Ok, can you try closing the other tabs in your browser? this sometimes fixes the problem [speaker002:] Okay just a minute Okay, I tried that. It didn't seem to work [speaker001:] ok Can you log out of your account and then log back in? This will often fix the problem and get the site back to normal [speaker002:] Yay! It worked. Thanks for your help:] [speaker001:] Great! You're welcome [speaker002:] nope, that's all. [speaker001:] Have a great day [speaker001:] Hi! How may I help you today? [speaker002:] Hello, the website is running really slow for me when trying to access it [speaker001:] Oh no! Let me help with this Can you try and log out and back into your account [speaker002:] That did not seem to work [speaker001:] Ok, can you try and go to a different website and see if that is slow [speaker002:] Other sites are loading fine it seems [speaker001:] Ok, can you try and close out all the other tabs open on your computer [speaker002:] That seemed to help, thank you [speaker001:] You're Welcome! Can I assist with anything else today? [speaker002:] That is all I needed [speaker001:] Enjoy the rest of your day [speaker001:] Hello, how can I help you today? [speaker002:] Hi there, I want to know how to get a premium membership. I'm planning on buying a lot of things soon. [speaker001:] Of course, let's see what we can find out for you. So to qualify for premium membership, these are earned through repeated purchases over a period of time. For example, Bronze level is given to those with $500 worth in the last year. Silver is for $1000 and finally Gold is for $2000 or more purchases in the last year. [speaker002:] Oh okay, so how much for gold and silver? Oh okay, that's unfortunate. I thought you could just pay a fee. Thank you for the answer. [speaker001:] No these are based on purchase data only. [speaker002:] I see Well, thank you for the help. Have a nice day [speaker001:] Of course, is there anything else I can help you with today? [speaker002:] Nope that's all [speaker001:] Thank you and you have a wonderful rest of your day! [speaker001:] AcmeBrands, how may I help you? [speaker002:] I am trying to update my cart but it is not updating [speaker001:] Let me help you with that. [speaker002:] Alessandro Phoenix [speaker001:] Can you refresh the page and try to add the item again? [speaker002:] ok I ll try No that hasn It didn't work [speaker001:] Can you log out and then log back in and then try to add the item again? [speaker002:] ok please wait no that hasn't worked [speaker001:] I am sorry that didn't work Could you check the bottom left side of the product page, to see if it is out of stock? [speaker002:] yes that says there is 0 left [speaker001:] I am sorry, it seems that we are out of stock. Please try again later [speaker002:] Ok can you put me on backorder please [speaker001:] Sure [speaker002:] thank you. [speaker001:] What is the brand and item? [speaker002:] Michael kors jacket size xl [speaker001:] Ok and would you like to use the credit card on file or another card? [speaker002:] on file please [speaker001:] Ok [speaker002:] thank you. bye [speaker001:] Can I help you with anything else? [speaker002:] no [speaker001:] Have a good day. [speaker001:] hi there, how can I help you? [speaker002:] Hi there, I just wanted to return some jeans, they're not the right size. Can you help me to do that? [speaker001:] sure what is your name [speaker002:] My name is Albert Sanders. [speaker001:] Hi MR Sanders...do you mind if I ask...are you any relation? Also, I need you username, email & order ID [speaker002:] The order ID is 9523517608, in case you need that to verify the order. My username is alberts9, my e-mail is alberts9@emal.com [speaker001:] aha that typo threw me off, but I found your order. [speaker002:] Oh! I'm sorry about that! [speaker001:] what is your membership level? [speaker002:] It's Silver. [speaker001:] np and the purchase date? [speaker002:] 2019-11-09 [speaker001:] let me see, our return window is 6 months for silver members, so no problem [speaker002:] That's great! Thank you so much. [speaker001:] what is your address for the shipping label [speaker002:] 1265 Woodshore St Newark, TX 59319 [speaker001:] well I am just glad you didn't wait any longer! [speaker002:] Me too. lol [speaker001:] how would yo prefer to make the return by mail, in store or at a drop off center? [speaker002:] Mail is fine. [speaker001:] ok. you are all set. [speaker002:] Thank you for your help! [speaker001:] is there anything else? [speaker002:] No that was all, thank you so much for helping me.:] [speaker001:] glad I could be of help. makes my job so much better have a good day [speaker001:] Hi, there. How may I help you? [speaker002:] I am trying to access you my history but i forgot my password. [speaker001:] Okay, so cannot access your account because you forgot your password? [speaker002:] correct, i want to see history [speaker001:] May I have your full name, please? [speaker002:] Norman Bouchard [speaker001:] May I have your Username? [speaker002:] normanbouchard266 [speaker001:] Unfortunately, I'm unable to retreive your password, but I will generate a new one for you. [speaker002:] thanks that would be great [speaker001:] Do you have a PIN? [speaker002:] no i know my security answer [speaker001:] Okay, can you provide that please? [speaker002:] Martinez [speaker001:] Your password is: 3p64fnbkkaz [speaker002:] thanks [speaker001:] You're welcome. May I help you with anything else? [speaker002:] thats everything. thanks [speaker001:] Have a great day. [speaker001:] Hello and welcome to AcmeCorp. With whom do I have the pleasure of speaking with today? [speaker002:] Norman Bouchard [speaker001:] Hi Norman. How can I help you out today? [speaker002:] I wanna change the name of the account cause it is not spelled right [speaker001:] Sure I will be happy to help you with that. First, I will need to verify your identity. I will need three pieces of information. Zip code, telephone number, pin number, username, password, email address, or order id. [speaker002:] order ID 9595480291 Username: nbouchard448 29185 zip [speaker001:] Great I have verified you, thanks so much. What would you like the name changed to? [speaker002:] Norman Bouchard [speaker001:] Okay, I have changed the name for you. Is there anything else I can help you with today? [speaker002:] no [speaker001:] Great, hope you have a wonderful day.