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What do I do to link my new card? | card_linking | 13 |
I think my card is broke? | card_not_working | 14 |
Why doesn't my card work for any transactions? | card_not_working | 14 |
Out of the blue, my card stopped working. | card_not_working | 14 |
What are ways to test why my card might not be working? | card_not_working | 14 |
Today I used my card at a restaurant and it was declined. Why? | card_not_working | 14 |
Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances. | card_payment_fee_charged | 15 |
Why am I charged a fee for using my card on some purchases? | card_payment_fee_charged | 15 |
Why have I been charged a fee for card payment? | card_payment_fee_charged | 15 |
Why did I get charged a fee for my card payment? | card_payment_fee_charged | 15 |
When do i get charged a fee for using the card? | card_payment_fee_charged | 15 |
There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information? | card_payment_not_recognised | 16 |
I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?! | card_payment_not_recognised | 16 |
There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment. | card_payment_not_recognised | 16 |
There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?! | card_payment_not_recognised | 16 |
I didn't make a payment that shows in my app. | card_payment_not_recognised | 16 |
What is your exchange rate between UK pounds and Russian rubles for my last transaction | card_payment_wrong_exchange_rate | 17 |
Why was I charged extra on my last UK pound to Russian ruble exchange? | card_payment_wrong_exchange_rate | 17 |
I think there has been a mistake on my exchange rate for this purchase. | card_payment_wrong_exchange_rate | 17 |
I bought an item then noticed the exchange rate was wrong. | card_payment_wrong_exchange_rate | 17 |
I made a purchase and was charged at the wrong foreign exchange rate. | card_payment_wrong_exchange_rate | 17 |
lost my card in atm | card_swallowed | 18 |
The bank machine didn't give my card back how do I get a new one fast? | card_swallowed | 18 |
My card was eaten by the cash machine what do I do? | card_swallowed | 18 |
How do I get my card out of the ATM? | card_swallowed | 18 |
Why did the ATM eat my card? | card_swallowed | 18 |
extra fees on a cash withdrawal, not cool. | cash_withdrawal_charge | 19 |
Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it? | cash_withdrawal_charge | 19 |
I am not supposed to be charged a cash withdrawal fee, but I was. | cash_withdrawal_charge | 19 |
Why do I have a charge for an ATM withdrawal? I thought these were free? | cash_withdrawal_charge | 19 |
How come I got to pay to get my money from the ATM? | cash_withdrawal_charge | 19 |
My card shows a cash withdrawal I don't recognize. | cash_withdrawal_not_recognised | 20 |
Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please. | cash_withdrawal_not_recognised | 20 |
There's an unauthorized cash withdraw | cash_withdrawal_not_recognised | 20 |
I want my card frozen right away. Money was taken out in an odd location I have never heard of. | cash_withdrawal_not_recognised | 20 |
What is this cash withdrawal I don't recognize? | cash_withdrawal_not_recognised | 20 |
Do I need to speak to a representative to change my pin? | change_pin | 21 |
Can I change my PIN at my local bank? | change_pin | 21 |
Is it possible for me to change my PIN number? | change_pin | 21 |
How do I change my pin while traveling? | change_pin | 21 |
What are the steps to change my PIN to something else? | change_pin | 21 |
I see some transactions that I don't recognize. I think someone stole my details. | compromised_card | 22 |
What should I do if someone else used my card? | compromised_card | 22 |
My statement shows charges for things I never purchased. Were my account details stolen? | compromised_card | 22 |
Can you check about unauthorized use of my card, I think someone is using mine without my knowledge? | compromised_card | 22 |
my card details could be stolen, as i didnt make these transactions | compromised_card | 22 |
how many days processing new card? | contactless_not_working | 23 |
Can I make a contactless payments? | contactless_not_working | 23 |
I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again? | contactless_not_working | 23 |
How do I troubleshoot my contactless? | contactless_not_working | 23 |
I was trying to use contactless earlier, but it didn't work. | contactless_not_working | 23 |
Can I get a card that works in other countries like Africa and Indonesia? | country_support | 24 |
I just moved to the US how do I get a card? | country_support | 24 |
Which countries does your service work in? | country_support | 24 |
Do you support countries other than mine? | country_support | 24 |
Which countries do you currently support? | country_support | 24 |
Whats the reason for my payment being declined? It looked like everything went through ok and my account was good. | declined_card_payment | 25 |
Hi, is everything in good standing with my card? I am receiving multiple "decline" messages. | declined_card_payment | 25 |
My card was declined | declined_card_payment | 25 |
Why wasn't my card payment accepted? | declined_card_payment | 25 |
Why was my new card declined? | declined_card_payment | 25 |
Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM. | declined_cash_withdrawal | 26 |
When going to the ATM to take out some cash today my withdrawal was declined. I need to fix this problem as soon as possible. whats going on? | declined_cash_withdrawal | 26 |
Why wouldn't my withdrawal go through? | declined_cash_withdrawal | 26 |
I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past. | declined_cash_withdrawal | 26 |
ATM withdrawal not working. | declined_cash_withdrawal | 26 |
On my transfer there was a "decline" message | declined_transfer | 27 |
It declined my transfer. | declined_transfer | 27 |
Declined, transfer not completed. | declined_transfer | 27 |
I get a "decline" message when doing a transfer | declined_transfer | 27 |
I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working. | declined_transfer | 27 |
There's a direct debit payment that I don't recognize. | direct_debit_payment_not_recognised | 28 |
How long after I receive my statement can I dispute payments on it? | direct_debit_payment_not_recognised | 28 |
How do I dispute a direct debit that I didn't do? | direct_debit_payment_not_recognised | 28 |
I see a direct debit payment on my app that I did not do | direct_debit_payment_not_recognised | 28 |
I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is? | direct_debit_payment_not_recognised | 28 |
How many disposable cards am I allowed to have? | disposable_card_limits | 29 |
Do the disposable cards have restrictions? | disposable_card_limits | 29 |
Are there downsides to using a disposable virtual cards? | disposable_card_limits | 29 |
Are there any places that I can't use the disposable cards at? | disposable_card_limits | 29 |
Is there a transaction limit for a disposable card? | disposable_card_limits | 29 |
My last name has changed and I need to update my account details. | edit_personal_details | 30 |
Since I got married, I need to change my name. | edit_personal_details | 30 |
how to change name on account | edit_personal_details | 30 |
I need to change my personal details in my account. | edit_personal_details | 30 |
How can I change my address? | edit_personal_details | 30 |
What is the charge for exchanging currencies? | exchange_charge | 31 |
Do I need to pay more for exchanging currencies? | exchange_charge | 31 |
Fees for currency exchange | exchange_charge | 31 |
is there a frequent currency discount? | exchange_charge | 31 |
My currencies needed to be exchanged often and I was wondering if there were any discounts available for this? | exchange_charge | 31 |
How do your exchange rates factor in? | exchange_rate | 32 |
How are the exchange rates for transfers calculated? | exchange_rate | 32 |
I'm interested in what your exchange rates are based on. | exchange_rate | 32 |
How do I know what the exchange rate will be when I make an exchange. | exchange_rate | 32 |
What is the exchange rate for EUR? | exchange_rate | 32 |
Can turn my money into another currency? | exchange_via_app | 33 |
How can I trade currencies with this app? | exchange_via_app | 33 |
Can currencies be exchanged on this app? | exchange_via_app | 33 |
How can I exchange GBP for AUD? | exchange_via_app | 33 |