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Can I get assistance in LHR when I land on my cname- Business Class flight and have to change terminals to continue my journey in transit on Thai Airways, a non award flight. | 3,279 | RequestAssistance | 0.154604 | NEGATIVE | Low | 2 | 1 | no fallback | 10 | Request Assistance |
If I book my flight through princess cruise, so I can have one bill. Can I use my --- signature miles to upgrade? | 10,212 | UpgradeRequest | 0.164925 | NEGATIVE | Low | 2 | 1 | no fallback | 11 | Upgrade Request |
Okay,arrive in Oslo at 5:00pm and catch Flight to Copenhagen at 5:30pm - will I be able to do that in 30 Minutes ? | 220 | GeneralInquiry | 0.12714 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
I did not see my canceled reservation in my account under cancel reservation | 8,692 | Complaint | 0.203272 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
I already booked a flight feb. 16th that i would like to get flyer miles for | 59 | MileageInquiry | 0.117108 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
I just changed my flight due to mechanical issues at the airport. Can I get my new itinerary sent to my email? | 16,134 | GeneralInquiry | 0.114177 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
My last name on my mileage plan account is wrong. How do I change it. My #--------. ----- | 3,008 | Complaint | 0.195054 | NEGATIVE | Low | 1 | 2 | intent mismatch | 3 | Complaint |
i need to book a last minute flight to go atlanta for a funeral | 16,640 | RequestAssistance | 0.120998 | NEGATIVE | Low | 1 | 1 | no fallback | 10 | Request Assistance |
I have signed up for TSA pre-screening. It always works on American, but never on cname-. I think it is because my middle name is on my passport, but not on my ticket (American had to change somethi | 11,123 | CheckFlightStatus | 0.117859 | NEGATIVE | Low | 2 | 1 | no fallback | 8 | Check Flight Status |
My mileage plan account does not include my travel to China last May | 15,840 | Other | 0.108199 | NEGATIVE | Low | 2 | 2 | no fallback | 9 | Other |
how much do you charge for two checked bags? One a regular size and weight bag, the other will be a set of golf clubs. | 15,385 | GeneralInquiry | 0.134651 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
seats are available but the system isn't allowing me to choose the seats | 2,917 | Complaint | 0.163602 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
I have sent mileage plan an e-mail this mornng, but I do not have documentation that it was received by mileage plan service center | 8,412 | Complaint | 0.122107 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
Yes or no can I take a razor for my legs in my carry on | 15,346 | GeneralInquiry | 0.11673 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
How many award miles do I need for a Mileageplan award ticket? | 8,446 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
what is the phone number to speak to a customer service rep | 462 | GeneralInquiry | 0.181203 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
looking to switch to cname- from Delta i am a Delta Diamond and was told that you will offer me an upgraded status if i switch | 13,473 | UpgradeRequest | 0.279982 | POSITIVE | Low | 2 | 1 | no fallback | 11 | Upgrade Request |
My son, ------------, traveling on -- ##### from PIT to Houston yesterday, 2/1 left a Nook E-Reader on the flight. | 7,195 | Complaint | 0.146962 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
I have forgotten and lost my accoutn number, PIN, and password. My information is below: --------------------------------------------------------------------------------------------------- I n | 5,877 | Complaint | 0.17798 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
does cname- offer bereavement rates? My mother passed away in NY last night and I'm in Los Angeles | 9,343 | Complaint | 0.208407 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
how do I travel with a child who is not my son | 15,125 | Other | 0.220851 | NEGATIVE | Low | 2 | 2 | no fallback | 9 | Other |
How many award miles do I need for a Mileageplan award ticket? | 5,448 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
How do I get credit for a flight that I have recently completed? | 5,644 | CreditCardInquiry | 0.160877 | NEGATIVE | Low | 2 | 2 | no fallback | 6 | Credit Card Inquiry |
how do I add my mileage plan number to an existing reservation | 14,373 | MileageInquiry | 0.128118 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
Trying book 5 tickets but want to see if i could get 2 or 3 of them with miles | 4,490 | MileageInquiry | 0.176907 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
i have a flight confirmed and ticket info. how do I add priority seating because I forgot to do it when I bought ticket | 7,666 | Complaint | 0.170713 | NEGATIVE | Low | 1 | 5 | no fallback | 3 | Complaint |
i have a mileageplan explorer credit card. How do I get my mileage plan number and PIN? | 14,018 | MileageInquiry | 0.172007 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
I already read through all these pages. There is no phone or direction to request for assistance at the airport. | 9,219 | GeneralInquiry | 0.119665 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
when i signed up for the card i was supposed to get 60,000 miles once i spent $1,000 | 3,907 | CreditCardInquiry | 0.113117 | NEGATIVE | Low | 2 | 1 | no fallback | 6 | Credit Card Inquiry |
Someone else booked my flight. how can i view my flight itinerary? | 399 | Other | 0.398963 | NEGATIVE | Low | 2 | 1 | no fallback | 9 | Other |
Can I get a copy of my itinerary from 1/8 and 1/27 | 16,441 | Complaint | 0.127548 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
if i bought an economy class, fair class N, and i used award miles to upgrade, how many miles do i earn | 15,320 | MileageInquiry | 0.203752 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
Why was I charged an addtional 550 for wach ticket on Dec 2? | 11,780 | Complaint | 0.185555 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
how can I purchase premier access after I booked my flight? I am expensing the flight and needed the charge for premier access to be separate so I didn't select it before. | 2,834 | Complaint | 0.196793 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
Also, I understand that since our plans changed because of a medical emergency, the charge to change the itinerary will be waived, but I don't know what kind of documentation I need to provide. | 3,566 | Complaint | 0.114798 | NEGATIVE | High | 5 | 1 | no fallback | 3 | Complaint |
Would you email me when I can buy mileage plan points using your double bonus? Thanks, ------------ | 11,869 | CreditCardInquiry | 0.118884 | POSITIVE | Low | 2 | 2 | no fallback | 6 | Credit Card Inquiry |
I lost my cel phone at the Chicago O'Hare airport in C Terminal | 4,925 | BaggageClaim | 0.110226 | NEGATIVE | Low | 2 | 1 | no fallback | 7 | Baggage Claim |
I'm not sure if my last flight was recorded, how can i check | 7,561 | GeneralInquiry | 0.134513 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I can not check in with my ticket number or my mileage number. My milage number is: ------ and my ticket number is: ##########. My travel company did not give me a confirmation number | 11,911 | Complaint | 0.121646 | NEGATIVE | Low | 2 | 3 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 5,781 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
what are the charges to cancel a flight booked with reward miles? | 13,338 | MileageInquiry | 0.15513 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
I would like to change my flight. I bought it yesterday and today I saw a later time for themsame amount I paid yesterday | 14,233 | Complaint | 0.213736 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
Hi, I have a letter to send with some feedback and request to speak to a supervisor, what email address would I send this to? | 15,378 | Complaint | 0.146439 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
What happens if I am sick the day of departure and cannot fly? | 8,988 | GeneralInquiry | 0.138981 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
would like assistance with bereavement flight..found flights that would work for me, would like to speak to representative about rate | 9,780 | RequestAssistance | 0.302437 | POSITIVE | Low | 1 | 1 | no fallback | 10 | Request Assistance |
Need to request refund on seat upgrade for a flight i never took | 331 | Complaint | 0.256786 | NEGATIVE | Medium | 1 | 2 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 2,241 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
I'm trying to book a flight and use my rewrads miles. This si my first time using them. If I select the flight I am looking at, is it refundable like other cash reservations if I should change my mi | 815 | MileageInquiry | 0.142272 | NEGATIVE | Medium | 2 | 2 | no fallback | 4 | Mileage Inquiry |
Can you give me a phone number so I can talk to a representative? | 2,434 | Complaint | 0.139552 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 3,581 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
I have a flight booked and the other person needs to change her flight times. How do I do that? | 2,148 | Other | 0.449766 | NEGATIVE | Low | 1 | 1 | no fallback | 9 | Other |
Hello, I have a flight this afternoon and the website is not allowing me to check-in. Confirmation # ------ Last name: -------- | 615 | ProvideInformation | 0.138237 | NEGATIVE | Low | 1 | 4 | no fallback | 2 | Provide Information |
I have this reservation, and I am wondering if I can change the returning flights | 1,286 | Complaint | 0.137654 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
I am unable to find as last name and cofirmation do not seem to match please help | 8,906 | RequestAssistance | 0.256214 | NEGATIVE | Low | 4 | 1 | no fallback | 10 | Request Assistance |
need to find out info about an airfare i brought for someone an she didnt use it | 13,046 | RequestAssistance | 0.140973 | NEGATIVE | Low | 2 | 1 | no fallback | 10 | Request Assistance |
How many award miles do I need for a Mileageplan award ticket? | 11,384 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
Hello. Is it possible to get on standby tomorrow, but to do it today? | 10,079 | GeneralInquiry | 0.179849 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
I flow Air Canada AC087 from Toronto to Shanghai on Dec.30 2012 and got 7,111 premier qualifying miles which should be counted into the period 12/03/2012-12/31/2012, but you counted my 7,111 miles int | 5,399 | Complaint | 0.196807 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
I know a last minute flight is expensive are there any lower rates, possible stand by | 4,827 | GeneralInquiry | 0.151254 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
How many award miles do I need for a Mileageplan award ticket? | 11,905 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
I upgraded a ticket to economy plus and was charged 2 times. One charge was 69 and one was 51. Is this an error? | 15,610 | Complaint | 0.117311 | NEGATIVE | Medium | 2 | 1 | other fallback | 3 | Complaint |
what do I need to fly if I buy my ticket online? | 9,118 | GeneralInquiry | 0.169992 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
i dont know my mileage plan number or my password, how do i go about this | 5,975 | Complaint | 0.166091 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
I am wait listed for an ungrade to business on a flight from LAX to Shanghai PVG. If I purchase an economy plus seat do I get charged for both or only the one I eventually use? | 11,675 | GeneralInquiry | 0.112694 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
when I click on select in awards travel it gives me an error message | 5,335 | CheckFlightStatus | 0.136208 | NEGATIVE | Medium | 2 | 2 | other fallback | 8 | Check Flight Status |
Who would I contact about missing miles from signing up for Netflix? | 4,993 | Complaint | 0.132843 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
Hi, I received a customer appreciation certificate in November 2012 for $100. I attempted to use it last night and it didn't work. the number is ################## Can you please advise what th | 11,888 | GeneralInquiry | 0.150362 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
How do I edit incorrect information I filled out for a passenger when making a recent reservation? | 15,461 | GeneralInquiry | 0.200987 | NEGATIVE | Low | 1 | 2 | intent mismatch | 1 | General Inquiry |
Can I cancel a reservation for myself and then use those funds to make a reservation for my daughter? | 13,029 | Complaint | 0.112737 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
can i pre pay a bag fee one week before my flight | 7,526 | GeneralInquiry | 0.114472 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
My husband has a flight to Maui planned for March 2, I need to get the itinerary for his work | 15,888 | GeneralInquiry | 0.121816 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
You are not understanding - I need to use my miles and my husband to combine the awards | 8,541 | Complaint | 0.195835 | NEGATIVE | Low | 3 | 1 | no fallback | 3 | Complaint |
i am trying to pay with a canceled ticket no ################ | 9,373 | Complaint | 0.264252 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
HI there, My name is ----------- and I have a flight this afternoon from SFO to MSY. I am not able to find my confirmation number (printout of my itinerary) and flight information for my flight out | 6,551 | GeneralInquiry | 0.192009 | NEGATIVE | Low | 2 | 5 | no fallback | 1 | General Inquiry |
Is there a phone number for me to call so I can talk to someone? | 13,569 | GeneralInquiry | 0.180649 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
cost of changing flight from ZRH to FLL on 09/11/13 to 08/28/11 on reservation ###### | 13,623 | ChangeFlight | 0.229613 | NEGATIVE | Low | 2 | 1 | no fallback | 14 | Change Flight |
HOW CAN I UPGRADE MY TICKET TO BUSINES IF I DO NOT HAVE ENOH=GH TO REDEEM IT"" TAHNKS | 11,927 | Complaint | 0.277796 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
Hi ----, How can I pay the second checked bag fees when I book the ticket. | 2,485 | Complaint | 0.226717 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
I have signed up for TSA pre-screening. It always works on American, but never on cname-. I think it is because my middle name is on my passport, but not on my ticket (American had to change somethi | 16,143 | CheckFlightStatus | 0.117859 | NEGATIVE | Low | 1 | 1 | no fallback | 8 | Check Flight Status |
Yes or no can I take a razor for my legs in my carry on | 8,189 | GeneralInquiry | 0.11673 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
We traveled to Europe in summer 2012. My son did not have a Mileage plan number. I just created an account and would like to add his miles to his mileage plan account. How do I accomplish this? | 7,277 | GeneralInquiry | 0.160989 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
Why couldn't I use the mileages to rent the movie through the Digital Media Store? | 9,413 | Complaint | 0.18891 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
I have found a flight from New Orleans to Paris that changes planes in Dulles. The ticket gives 1 hour to make the change--even though it's an international connection. Will that be enough? I do hear | 4,718 | GeneralInquiry | 0.124243 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I have an expensive guitar and was wondering if it could be stored in a closet or on the plane. | 6,711 | GeneralInquiry | 0.132275 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
How many award miles do I need for a Mileageplan award ticket? | 336 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
hi, I have a question, can I buy a tix using my mileage point, and another tix for my 10-yr old kid separately using cash? | 9,320 | GeneralInquiry | 0.142367 | NEGATIVE | Low | 2 | 4 | no fallback | 1 | General Inquiry |
Do I have to include my middle name when I book online flight? | 9,750 | Complaint | 0.16699 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
I would like to secure seat assignments for our trip from Tampa to Newark - today when we came down they assigned our seats and had our ten year old kids sitting by themselves on the airplane - this d | 4,149 | Complaint | 0.206607 | POSITIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
I made reservations and signed up my famiy for the mileage plan award credit. | 3,482 | CreditCardInquiry | 0.095241 | POSITIVE | Low | 2 | 2 | no fallback | 6 | Credit Card Inquiry |
My mileage plan # is ###########. Don't remember ever getting a pin. I want to enter some travel I took the other day and didn't enter my MP number. | 3,153 | AccountAccess | 0.137196 | NEGATIVE | Low | 2 | 1 | no fallback | 13 | Account Access |
My travel documentation has my full middle name. How do I get my full middle name onto my Mileage plan account? | 9,359 | MileageInquiry | 0.163698 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
We are having problems getting our baggage price included when we travel and use our Visa Mileage plan Card. Our reservation is | 7,751 | Complaint | 0.205649 | NEGATIVE | Medium | 1 | 1 | no fallback | 3 | Complaint |
your interactive travel destinations chart will not show me the destination of ""Central America: | 9,730 | Complaint | 0.46558 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
My husband ---------------- has a mileage plan account and we cannot find the number, where can we get it? He has a Mileageplan Explorer account with Chase. | 4,929 | Complaint | 0.144923 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
I recently signed up and received a cname- Explorer Credit Card, which I believe should have added 30,000 miles to my bank; however, they are not there. My frequent flyer number is --------. | 9,561 | Complaint | 0.198199 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
When flying non-rev space available, are all seat types an option if available? | 8,255 | GeneralInquiry | 0.185926 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
if I am eligible for a complimentary premier upgrade which I am on my next flight , do I have to pay extra for it? | 11,504 | GeneralInquiry | 0.15078 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I can use my USAirways miles, since it is part of the Star Alliance.? | 14,662 | MileageInquiry | 0.128157 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
how do I add my mileage plan number to an existing reservation | 13,720 | MileageInquiry | 0.128118 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
are you telling me that it will cost me 1000$ to transfer my dead husband miles ?? | 8,915 | Complaint | 0.319976 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |