Datasets:

fubincom

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MINT_E

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[ { "ANSWER": "Sure, I'll add a note for the courier to leave your package outside the door. Anything else I can help with?", "INTENT": "Logistics-General Enquiries-Leave delivery instructions", "TURN": 1, "USER": "ask the courier to leave outside the door" }, { "ANSWER": "Redelivery is scheduled for tomorrow between 2-4 PM. Would you like to adjust this time?", "INTENT": "Logistics-To receive-Redelivery", "TURN": 2, "USER": "Can you confirm the time they'll try to redeliver?" } ]

[ "ask the courier to leave outside the door", "Can you confirm the time they'll try to redeliver?" ]

{ "pos_last_answer": "Our courier team will attempt to redeliver your package between 2-5 pm today. If you're not available, they'll leave it outside your door as per your original request.", "pos_score": 9.5, "pos_source": "Llama-3" }

{ "neg_last_answer": "Redelivery is scheduled for tomorrow between 2-4 PM. Would you like to adjust this time?", "neg_score": 8, "neg_source": "GPT-4" }

[ { "ANSWER": "Yes, I'm here to help! How can I assist you today?", "INTENT": "Chitchat-Ask for help (or I have a problem)-Ask for help (or I have a problem)", "TURN": 1, "USER": "are u fhere" }, { "ANSWER": "Please check your email for confirmation or contact us with your order details. We'll ensure your credits are applied promptly.", "INTENT": "Marketing-Shopee Coins-User did not receive Shopee Coins/coins not refunded", "TURN": 2, "USER": "They were supposed to be credited after my last purchase, but they haven't shown up in my account yet." } ]

[ "are u fhere", "They were supposed to be credited after my last purchase, but they haven't shown up in my account yet." ]

{ "pos_last_answer": "I apologize for the inconvenience. I've checked on the status of your credits, and it seems there was a delay. They should be credited to your account within the next 24 hours.", "pos_score": 8.5, "pos_source": "Llama-3" }

{ "neg_last_answer": "Please check your email for confirmation or contact us with your order details. We'll ensure your credits are applied promptly.", "neg_score": 8, "neg_source": "GPT-4" }

[ { "ANSWER": "Please check your mailbox or with neighbors. If still missing, contact us for a replacement or refund.", "INTENT": "Logistics-Delivered-Status is delivered but not yet received", "TURN": 1, "USER": "i have not recieve my order,but status changed to delivered" }, { "ANSWER": "Yes, self-pickup is available. Please contact us to arrange a pickup time at our facility.", "INTENT": "Logistics-General Enquiries-Self collection timeframe", "TURN": 2, "USER": "Is it possible to pick it up myself if it turns out it's at your facility?" }, { "ANSWER": "Yes, you can. Please inform us ASAP to reschedule your pickup date.", "INTENT": "Logistics-General Enquiries-Extend self collection timeframe", "TURN": 3, "USER": "Can I extend the pickup date if I'm unable to make it within the given timeframe?" } ]

[ "i have not recieve my order,but status changed to delivered", "Is it possible to pick it up myself if it turns out it's at your facility?", "Can I extend the pickup date if I'm unable to make it within the given timeframe?" ]

{ "pos_last_answer": "Yes, we can extend the pickup date if you're unable to make it within the given timeframe. Please let me know the new preferred date and I'll update the arrangement accordingly.", "pos_score": 10, "pos_source": "Llama-3" }

{ "neg_last_answer": "Yes, you can. Please inform us ASAP to reschedule your pickup date.", "neg_score": 8, "neg_source": "GPT-4" }

[ { "ANSWER": "Your order is on its way! You can track it using the link provided in your email. Thanks for your patience!", "INTENT": "Logistics-To receive-Check delivery status (Before EDD)", "TURN": 1, "USER": "still waiting for an update regarding my order status" }, { "ANSWER": "Go to your order, click \"Contact Seller.\" If any issues, let us know!", "INTENT": "Account & Fraud-General Enquiries-How do I chat with sellers?", "TURN": 2, "USER": "How do I chat with the seller?" } ]

[ "still waiting for an update regarding my order status", "How do I chat with the seller?" ]

{ "pos_last_answer": "Go to your order, click \"Contact Seller.\" If any issues, let us know!", "pos_score": 9.5, "pos_source": "GPT-4" }

{ "neg_last_answer": "You can track your order and communicate with the seller through the \"Order Tracking\" section on your account dashboard.", "neg_score": 8, "neg_source": "Llama-3" }

[ { "ANSWER": "Hello! How can I assist you today?", "INTENT": "Chitchat-Greeting-Greeting", "TURN": 1, "USER": "why, hello there!" }, { "ANSWER": "Please check your card details, expiration date, and ensure your card is not blocked. Contact your bank if the issue persists.", "INTENT": "ShopeePay-Account & Security-CC Payment Option Disabled", "TURN": 2, "USER": "Why does it keep saying payment failed when I try to use my credit card?" } ]

[ "why, hello there!", "Why does it keep saying payment failed when I try to use my credit card?" ]

{ "pos_last_answer": "Please check your card details, expiration date, and ensure your card is not blocked. Contact your bank if the issue persists.", "pos_score": 7, "pos_source": "GPT-4" }

{ "neg_last_answer": "I apologize for the inconvenience. It's possible that your credit card information is expired or incorrect, please try updating your payment method to resolve the issue.", "neg_score": 4, "neg_source": "Llama-3" }

[ { "ANSWER": "Sure, I'll inform the delivery team to place your item as requested. Anything else I can help with?", "INTENT": "Logistics-General Enquiries-Leave delivery instructions", "TURN": 1, "USER": "please ask the delivery guys to put the item inside a carton box at the right corner of the house" }, { "ANSWER": "The verification code will be sent to your registered email or phone. Please check your inbox or SMS.", "INTENT": "Logistics-General Enquiries-What is a Verification Code?", "TURN": 2, "USER": "Yeah, how do I get the verification code for them?" }, { "ANSWER": "Absolutely, I'll request the delivery team to call you when they're close. Anything else you need?", "INTENT": "Logistics-General Enquiries-Leave delivery instructions", "TURN": 3, "USER": "Could they also give me a ring when they're nearby?" } ]

[ "please ask the delivery guys to put the item inside a carton box at the right corner of the house", "Yeah, how do I get the verification code for them?", "Could they also give me a ring when they're nearby?" ]

{ "pos_last_answer": "Our delivery team will call you when they're nearby to confirm the delivery, so you can be there to receive it.", "pos_score": 10, "pos_source": "Llama-3" }

{ "neg_last_answer": "Absolutely, I'll request the delivery team to call you when they're close. Anything else you need?", "neg_score": 8, "neg_source": "GPT-4" }

[ { "ANSWER": "Pesanan pulsa Anda sedang diproses. Cek email atau SMS untuk update selanjutnya. Terima kasih!", "INTENT": "Digital Product-Fulfillment / Redemption-Paid but voucher/service not received", "TURN": 1, "USER": "gmna status pesanan pulsa saya" }, { "ANSWER": "Mohon maaf atas ketidaknyamanannya. Saya akan segera periksa dan mempercepat prosesnya. Terima kasih atas kesabaran Anda.", "INTENT": "Digital Product-Fulfillment / Redemption-Paid but voucher/service not received", "TURN": 2, "USER": "Tapi sudah lebih dari 24 jam dan belum ada update sama sekali." } ]

[ "gmna status pesanan pulsa saya", "Tapi sudah lebih dari 24 jam dan belum ada update sama sekali." ]

{ "pos_last_answer": "Mohon maaf atas ketidaknyamanannya. Saya akan segera periksa dan mempercepat prosesnya. Terima kasih atas kesabaran Anda.", "pos_score": 5, "pos_source": "GPT-4" }

{ "neg_last_answer": "Maaf atas ketidaknyamanan yang Anda alami. Kami telah memeriksa dan menemukan bahwa pulsa Anda telah diproses dan siap digunakan.", "neg_score": 4, "neg_source": "Llama-3" }

[ { "ANSWER": "Untuk membatalkan orderan, silakan masuk ke \"Pesanan Saya\", pilih orderan, dan klik \"Batalkan Pesanan\".", "INTENT": "Logistics-Order cancellation-Request to cancel order", "TURN": 1, "USER": "caranya pengen batalin orderan bagaimana ya ?" }, { "ANSWER": "Setelah dikirim, pesanan tidak bisa dibatalkan. Anda bisa coba ajukan pengembalian setelah barang diterima.", "INTENT": "Logistics-Order cancellation-Request to cancel order", "TURN": 2, "USER": "Kalau udah dikirim bisa dibatalkan gak?" }, { "ANSWER": "Sebelum dikirim, pilih pesanan di \"Pesanan Saya\", klik \"Batalkan Pesanan\". Ikuti instruksi selanjutnya.", "INTENT": "Logistics-Order cancellation-Request to cancel order", "TURN": 3, "USER": "Gimana caranya kalau mau batalkan sebelum dikirim?" }, { "ANSWER": "Jika restoran tutup, pembayaran Anda akan dikembalikan secara otomatis. Silakan cek status pengembalian di akun Anda.", "INTENT": "Food delivery-Order cancellation-Request to cancel order", "TURN": 4, "USER": "Kalau restorannya tutup tapi udah bayar gimana?" }, { "ANSWER": "Mohon maaf atas ketidaknyamanannya. Kami akan segera proses pengembalian dana Anda. Silakan cek email untuk konfirmasi pengembalian.", "INTENT": "Food delivery-Delivery-Driver cannot be contacted", "TURN": 5, "USER": "Tapi ini sudah 1 jam lebih, drivernya gak bisa dihubungi." } ]

[ "caranya pengen batalin orderan bagaimana ya ?", "Kalau udah dikirim bisa dibatalkan gak?", "Gimana caranya kalau mau batalkan sebelum dikirim?", "Kalau restorannya tutup tapi udah bayar gimana?", "Tapi ini sudah 1 jam lebih, drivernya gak bisa dihubungi." ]

{ "pos_last_answer": "Maaf, kami tidak dapat melakukan refund jika restorannya tutup dan Anda sudah membayar. Silakan tunggu respon dari driver kami untuk update status pengiriman.", "pos_score": 7.25, "pos_source": "Llama-3" }

{ "neg_last_answer": "Mohon maaf atas ketidaknyamanannya. Kami akan segera proses pengembalian dana Anda. Silakan cek email untuk konfirmasi pengembalian.", "neg_score": 7, "neg_source": "GPT-4" }

[ { "ANSWER": "Tentu, pastikan pesanan dikonfirmasi hari ini agar kami bisa memprosesnya secepatnya.", "INTENT": "Logistics-To ship-[Seller] Other shipment reasons", "TURN": 1, "USER": "apakah saya bisa kemas pesanan sampai besok?" }, { "ANSWER": "Maaf atas keterlambatan. Kami akan segera cek dan percepat pengiriman. Terima kasih atas kesabaran Anda.", "INTENT": "Logistics-To ship-Seller have not shipped order", "TURN": 2, "USER": "Mengapa belum dikirim? Ini sudah lewat dari jadwal yang dijanjikan." } ]

[ "apakah saya bisa kemas pesanan sampai besok?", "Mengapa belum dikirim? Ini sudah lewat dari jadwal yang dijanjikan." ]

{ "pos_last_answer": "Maaf atas keterlambatan. Kami akan segera cek dan percepat pengiriman. Terima kasih atas kesabaran Anda.", "pos_score": 7, "pos_source": "GPT-4" }

{ "neg_last_answer": "Maaf atas keterlambatan. Kami akan segera cek dan percepat pengiriman. Terima kasih atas kesabaran Anda.", "neg_score": 7, "neg_source": "GPT-4" }

[ { "ANSWER": "Pilih opsi pembayaran PayLater, lalu atur tanggal pembayaran sesuai keinginan Anda di pengaturan akun PayLater Anda.", "INTENT": "SPayLater & other credit-Repayment / Collection-Credit limit stuck after repayment", "TURN": 1, "USER": "bagaimana cara agar pembayaran paylater bulan depan bukan bulan ini" }, { "ANSWER": "Tidak ada biaya tambahan untuk mengatur tanggal pembayaran pada PayLater. Gratis!", "INTENT": "SPayLater & other credit-General Enquiries-Product enquiries", "TURN": 2, "USER": "berapa biaya penanganan untuk itu?" }, { "ANSWER": "Dana biasanya cair dalam 1-2 hari kerja setelah persetujuan.", "INTENT": "SPayLater & other credit-General Enquiries-SPinjam Application Approved", "TURN": 3, "USER": "Kalau sudah disetujui, berapa lama dana bisa cair?" } ]

[ "bagaimana cara agar pembayaran paylater bulan depan bukan bulan ini", "berapa biaya penanganan untuk itu?", "Kalau sudah disetujui, berapa lama dana bisa cair?" ]

{ "pos_last_answer": "Dana biasanya cair dalam 1-2 hari kerja setelah persetujuan.", "pos_score": 10, "pos_source": "GPT-4" }

{ "neg_last_answer": "Setelah disetujui, dana PayLater akan cair dalam 3-5 hari kerja setelah perubahan tanggal pembayaran berhasil dilakukan.", "neg_score": 7, "neg_source": "Llama-3" }

[ { "ANSWER": "Untuk aktifkan ShopeePay Later, silakan cek syarat dan ketentuan di aplikasi Shopee, lalu ikuti langkah-langkah aktivasi.", "INTENT": "SPayLater & other credit-Activation/KYC-Activation request", "TURN": 1, "USER": "saya blm ada shope pay later" }, { "ANSWER": "Pastikan data pribadi Anda sesuai dengan KTP dan buku tabungan saat mendaftar atau mengupdate informasi di aplikasi.", "INTENT": "SPayLater & other credit-Activation/KYC-Activation request", "TURN": 2, "USER": "gimana caranya kalo data yang didaftarkan harus sama dengan yang di rekening bank?" } ]

[ "saya blm ada shope pay later", "gimana caranya kalo data yang didaftarkan harus sama dengan yang di rekening bank?" ]

{ "pos_last_answer": "Untuk menggunakan Shope Pay Later, data yang didaftarkan harus sama dengan data pada rekening bank yang digunakan untuk verifikasi. Pastikan data kamu sesuai untuk melanjutkan proses verifikasi.", "pos_score": 8.5, "pos_source": "Llama-3" }

{ "neg_last_answer": "Pastikan data pribadi Anda sesuai dengan KTP dan buku tabungan saat mendaftar atau mengupdate informasi di aplikasi.", "neg_score": 8, "neg_source": "GPT-4" }

[ { "ANSWER": "Untuk membatalkan pesanan, silakan pilih \"Bantuan\" di aplikasi, lalu \"Batalkan Pesanan\". Kami akan proses secepatnya.", "INTENT": "Food delivery-Order cancellation-Request to cancel order", "TURN": 1, "USER": "kak saya mau batalkan pesananan makanan koq ga bisa ya" }, { "ANSWER": "Hubungi kami via chat di aplikasi dengan detail pesanan, kami akan bantu mediasi dengan penjual.", "INTENT": "Logistics-Order cancellation-Seller rejected buyer's cancellation request", "TURN": 2, "USER": "Tapi sudah saya lakukan itu, dan penjual menolak pembatalan dari saya." }, { "ANSWER": "Silakan terima barang, kemudian ajukan pengembalian melalui aplikasi. Kami akan bantu proses pengembalian dan refund.", "INTENT": "Logistics-Order cancellation-Seller rejected buyer's cancellation request", "TURN": 3, "USER": "Sudah saya coba hubungi penjual langsung, tapi mereka tetap kirim barangnya. Gimana dong?" } ]

[ "kak saya mau batalkan pesananan makanan koq ga bisa ya", "Tapi sudah saya lakukan itu, dan penjual menolak pembatalan dari saya.", "Sudah saya coba hubungi penjual langsung, tapi mereka tetap kirim barangnya. Gimana dong?" ]

{ "pos_last_answer": "Silakan terima barang, kemudian ajukan pengembalian melalui aplikasi. Kami akan bantu proses pengembalian dan refund.", "pos_score": 7, "pos_source": "GPT-4" }

{ "neg_last_answer": "Saya akan melakukan langkah-langkah lebih lanjut untuk membantu Anda batalkan pesanan makanan tersebut dan mengembalikan uang Anda.", "neg_score": 5, "neg_source": "Llama-3" }