inquiry_id
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stringlengths 10
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| customer_id
int64 201
215
| account_id
int64 5k
5.01k
⌀ | question
stringlengths 24
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| response
stringlengths 34
93
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values | date
stringlengths 10
10
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|---|---|---|---|---|---|---|---|
1 | Account Balance | 201 | 5,001 | What is my current account balance? | Your current balance is $1,500.00. | Resolved | 2025-01-01 |
2 | Transfer Funds | 202 | 5,002 | How can I transfer funds to another account? | To transfer funds, log in to your account and select 'Transfer Funds'. | Resolved | 2025-01-02 |
3 | Loan Status | 203 | 5,003 | What is the status of my home loan application? | Your home loan application is in process. Expect a decision in 3-5 business days. | Pending | 2025-01-03 |
4 | Account Opening | 204 | null | How can I open a new savings account? | To open a new savings account, visit our website or a local branch. | Resolved | 2025-01-04 |
5 | Credit Card Application | 205 | 5,005 | What is the process for applying for a credit card? | To apply for a credit card, please visit our credit card application page. | Resolved | 2025-01-05 |
6 | Transaction Inquiry | 206 | 5,006 | Can you help me with a transaction inquiry? | You can view your transaction history in the 'Transactions' tab of your account. | Resolved | 2025-01-06 |
7 | Mortgage Information | 207 | 5,007 | How can I apply for a mortgage loan? | You can apply for a mortgage by visiting the 'Mortgage' section of our website. | Resolved | 2025-01-07 |
8 | ATM Withdrawal Limit | 208 | 5,008 | What is the withdrawal limit for ATM transactions? | The ATM withdrawal limit is $500 per day. | Resolved | 2025-01-08 |
9 | Interest Rates | 209 | 5,002 | What is the current interest rate for a savings account? | The current interest rate for savings accounts is 1.5% annually. | Resolved | 2025-01-09 |
10 | Fraud Report | 210 | 5,010 | How do I report fraudulent activity on my account? | To report fraudulent activity, contact us immediately at 1-800-123-4567. | Resolved | 2025-01-10 |
11 | Account Lock | 211 | 5,011 | My account is locked. How can I unlock it? | Please contact customer support to unlock your account. | Resolved | 2025-01-11 |
12 | PIN Change | 212 | null | How can I change my PIN? | To change your PIN, go to 'Settings' and select 'Change PIN'. | Pending | 2025-01-12 |
13 | Online Banking Access | 213 | 5,013 | What should I do if I can't access my online banking? | If you can't access online banking, please reset your password or contact support. | Resolved | 2025-01-13 |
14 | Deposit Inquiry | 214 | 5,014 | What is the status of my deposit? | Your deposit is currently being processed and should reflect in your account within 24 hours. | Resolved | 2025-01-14 |
15 | Account Closure | 215 | null | How can I close my bank account? | To close your account, contact customer support for assistance. | Pending | 2025-01-15 |
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